Kimkim Trip Reviews for Italy

4.9
Based on 602 ratings
Read 602 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My trip to Italy was truly a dream come true!...
Italy | Mar 29 - Apr 7, 2024

Marissa
Marissa P.
Canada | Reviewed on Apr 18, 2024
My trip to Italy was truly a dream come true! It is the first trip my husband and I have been on (childless) since we had kids over 10 years ago. At first I was very overwhelmed and had no idea where to start, I was also apprehensive about using KimKim as I had no previous experience with them. I have to say, that moving forward with them was the best decision I made. Irene was exceptional. She was extremely professional and knowledgable. Even with all my questions, fitting in my cousins... Read more

My trip to Italy was truly a dream come true! It is the first trip my husband and I have been on (childless) since we had kids over 10 years ago. At first I was very overwhelmed and had no idea where to start, I was also apprehensive about using KimKim as I had no previous experience with them. I have to say, that moving forward with them was the best decision I made.

Irene was exceptional. She was extremely professional and knowledgable. Even with all my questions, fitting in my cousins wedding and a late itinerary change, she accommodated them with ease. She worked with my budget and her suggestion for tours were perfect. Everything from our hotel transfers and hotels were top-notch.

We visited Venice, Florence and Rome. We took her up on her suggestion of taking a day trip to Sienna and we are happy we did. As I mentioned, the tours she booked for us were perfect, and so happy that she did them for us. As you can imagine there are many tour operators, but from what I could see, the ones we went on were all very organized and the guides were so knowledgable and passionate about their cities. I have to recommend LivTours in Rome because the groups were small and you could tell our guides had much experience with the information they shared and how they navigated us through the crowds. We did the Vatican museums and Sistine Chapel one day with Veronica and the Colosseum and Forum Grounds with Lorenzo the following day. I am so happy we did them, we learned so much and got such amazing photos.

But our favourite would have to be the Food and Wine tour with Guilla from Devour tours in Trastevere. It was great to see how the locals eat and what to look for when choosing wines and restaurants during your visit to the many restaurants and cafes in Rome.

We did a lot in 10 days and I don't believe that we would have been able to plan it as smoothly or would have been as enjoyable if Irene did not plan this for us. It was truly customized to us and that is a service that is so hard to come by nowadays.

I couldn't recommend this company enough! I am already saving for our next trip hopefully to Greece and I will definitely have Irene plan for us.

Hotel Reviews
Hotel Olimpia
Venice

Such a lovely hotel very close to the bus and ferry terminal but not loud at all. It is a bit farther from St Mark's Square which is a much busier area but Venice is a pretty small place. The room was perfect for and the bathroom was updated and clean. We were welcomed with a bottle of Prosecco which is always a lovely touch. The staff was great and the buffet breakfast was really well done! Would definitely stay here again.

Authenticity & Character
Beautiful character and has an inside courtyard/garden.
Location
Close to transportation, but not loud
Staff
Everyone was pleasant and polite
Cleanliness & Comfort
Rooms were always clean
Signoria 64 Hotel Firenze
Firenze

Room was really modern and had everything you needed. Pretty spacious considering you are in the middle of Florence. The only issue was that the A/C was not working yet because the building had not turned it on but when we left the windows opened there were so many mosquitoes. The hotel did have these Mosquito Repellant devices and those helped significantly. The location is amazing because it is close to everything.

Authenticity & Character
It was more modern, but very clean!
Location
Close to everything!!!
Staff
Cleanliness & Comfort
Relais Le Clarisse Rome
Rome

This hotel is in a beautiful area filled with amazing restaurants and night life. But when you walk into the hotel, it is like you walk into a secret garden. They have updated the property but preserved many things to keep it's unique history and character. The staff was super pleasant. The advanced security/lock system was convenient but took me a day to understand because we arrived late at night when there was no staff present. But not a big deal.

Authenticity & Character
So cute and LOVE the little courtyard with the lemon tree.
Location
Love the location...can walk to so many little shoppes, restaurants and cafes. There is even a little park and playground up the street.
Staff
So sweet and accomodating
Cleanliness & Comfort
Activity Reviews
Vatican Guided Tour
Vatican Guided Tour
Rome

The group was small and our guide Veronica was amazing. With a smaller group it was easier to navigate through the big crowds.

Quality of Experience
Guides, Drivers and Staff
Veronica has so much passion and a fountain of information!!
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

The tour was worth every single cent! We learned a lot and was blown away with how grand the Colosseum and Forums were. Lorenzo was amazing and he knew exactly where to guide us to keep us comfortable, in the shade and where to get the best photos. Love that the group was small so we could bypass the bigger lines and go through the areas efficiently.

Quality of Experience
Guides, Drivers and Staff
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

Such a great tour to teach us about Rome and how modern day Romans live. Guillia was fantastic, she is passionate about were she is from and I learned a lot about Rome I couldn't learn from anywhere else. Now I know what to look for so we don't fall into any tourist traps...lol! And of course, the food, wine and gelato!!! PERFECT!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

Eleni and her team were incredible!
Italy | Mar 23 - Apr 1, 2024

jennifer
jennifer o.
Denver, CO | Reviewed on Apr 15, 2024

Eleni and her team were incredible! Our family of 4 had a pretty last minute trip request to Italy and they delivered. We visited Bologna, Florence and Venice and would do it all again. Every detail was well planned out. The hotels were in perfect locations. The local tour guides and activities were wonderful and unique - we gained so much knowledge during these tours while having fun at the same time. We never could have planned something like this ourselves. We are so thankful for Eleni and her team for creating wonderful memories for our family.

Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Apr 16, 2024

Dear Jennifer,
Thank you very much for your nice words that sparked enthusiasm in our team! Also, thank you very much for your cooperation and efficient communication during the planning phase. I am looking forward to plan a great trip to another part of Italy or Greece (next time, a little bit earlier!)
All the best
Eleni

Our 12 day trip planned by kimkim was amazing...
Italy | Apr 1 - Apr 12, 2024

Dawn
Dawn C.
Newark, NJ | Reviewed on Apr 13, 2024
Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di... Read more

Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di Fonterutoli. It was the perfect Tuscany retreat. The serene and beautiful countryside was everything we hoped it to be. Vincenzo set up a luncheon and wine tour which was delicious and informational. We had great food and the wine tasting was fabulous! While in Tuscany , we rented a car and travelled to quaint little towns and Sienna . Next stop, Pompeii. We took a train from Florence and our driver picked us up in Naples. He was great!! He waited for us while we toured Pompeii with Paola Vitiello. She was so informative; we learned so much about Pompeii. Our driver then took us the long way along the Almafi Coast to get to our next stop which was Almafi. It was breathtaking. He stopped whenever we wanted to take pictures. We arrived in Almafi and enjoyed a day cruise to Capri which was a blast! We explored Anacapri and took the chair lift to the top. Amazing views! We also hiked The Valle delle Ferriere . We took a bus to Scalia and hiked down; wear really good shoes and be sure you are in good shape because it is a long trek. Our last stop was Rome. Great food, tours, activities and lots of people. We had a Trastevere Food Tour with Vittoria. She was such a pleasure to be with. We tried lots of food and had a beautiful dinner at her establishment. The Colosseum and Roma Tour were really enjoyable. Our last night, we enjoyed a premium wine tasting and dinner experience . It was the perfect way to end our trip. The hotels Vincenzo suggested were perfect. All in all, the trip was something we will never forget. We will certainly use kimkim for our future trips.

Hotel Reviews
Hotel Floridiana
Amalfi

A little hard to find, but a centrally located, lovely hotel. It was exceptionally clean. They had a great breakfast and the staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli, Siena

The perfect escape into the Tuscany countryside. Simple, clean , serene accommodations. The breakfast was great! It's a bit secluded so yo will need a car or use the taxi service to get around.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hiberia
Rome

Right in the heart of Rome! It was a perfect location to explore all the sights of Rome. The room was beautiful , clean and very quiet for being in the middle of the city.

Authenticity & Character
Exceptional views of the city.
Location
Staff
Cleanliness & Comfort
Hotel Donà Palace
Venice

A lovely hotel with lots of Venetian character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Walking Tour of Venice
Guided Walking Tour of Venice
Venice
Private Gondola Ride
Private Gondola Ride
Venice
Premium wine tasting and dinner in Rome
Premium wine tasting and dinner in Rome
Rome
Day at Leisure in the Tuscan Countryside
Day at Leisure in the Tuscan Countryside
Tuscany
Wine & Food Experience in the Tuscan Countryside
Wine & Food Experience in the Tuscan Countryside
Italy
Full day group boat tour of Capri
Full day group boat tour of Capri
Italy
Guided Tour of Pompeii
Guided Tour of Pompeii
Italy
Guided Walking Tour of Rome
Guided Walking Tour of Rome
Rome
Trastevere Food Tour
Trastevere Food Tour
Rome
Guided Visit to the Colosseum & Roman Forum
Guided Visit to the Colosseum & Roman Forum
Rome
Local specialist: Vincenzo Granato

Munich, Austria and Italy....
Italy | Apr 5 - Apr 10, 2024

Pam
Pam S.
Hagerstown, MD | Reviewed on Apr 13, 2024
We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the...
Read more

We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the morning and he always responded within two minutes. Being in foreign countries where we do not speak the language was a little concerning, but we knew that he would always be there for us..and he was. All of our guided tours were amazing that he had set up for us. We loved every aspect of this trip and would highly recommend Fabio to anyone.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Apr 13, 2024
Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to...
Read more

Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to the overall enjoyment of your journey.
Once again, thank you so much, and I am looking forward to assisting you again on your next travel adventure! I wish you and Lance all the best and arrivederci a presto! 🙂
Fabio

Mostly fantastic!
Italy | Mar 31 - Apr 9, 2024

K
Kacie D.
Minneapolis, MN | Reviewed on Apr 10, 2024
Mostly fantastic!
Pros: Planning was easy and Adriana was very responsive. Most guides were amazing (Marcus from colosseum and Silvia (Sissi) from Vatican). Having the transportation taken care of was great and all drivers were very professional. The app did make things easy (except for some itinerary discrepancies - see cons) and the team was super responsive in the app when I had questions or couldn’t find something.
Cons: mostly small things. The itinerary times on Kim Kim didn’t...
Read more

Mostly fantastic!
Pros: Planning was easy and Adriana was very responsive. Most guides were amazing (Marcus from colosseum and Silvia (Sissi) from Vatican). Having the transportation taken care of was great and all drivers were very professional. The app did make things easy (except for some itinerary discrepancies - see cons) and the team was super responsive in the app when I had questions or couldn’t find something.
Cons: mostly small things. The itinerary times on Kim Kim didn’t always match the agenda in the app leading to some confusion. Our driver one day skipped a section of the itinerary (hike up mt. Vesuvius) so room for clarity there. Hotels were just ok. I would have prioritized $$ differently and done one or two fewer tours to stay in nicer places had I realized how sub-par the hotels were (3-star places that felt more like 2-star).

Hotel Reviews
The Guardian Hotel
Rome

The hotel is “fine.” It does the trick if you don’t care about nice accommodations. The bottles in the shower had broken nozzles that were not fixed the entire time we stayed. Room was humid in April.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Starace
Sorrento

Great location. Friendly staff. Good breakfast. Room temp would not go below 22 Celsius. Staff checked on it and it was “set” to winter and could only heat. Dated interior. Broken toilet seat. Fine, not great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No conditioner. Broken toilet seat. Very dated.
Activity Reviews
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Marcus with LivTours was great. Kept the kids entertained.

Quality of Experience
Guides, Drivers and Staff
Transport
Storywalking Experience: Truffle Hunt & Wine Tasting in Umbria from Rome
Storywalking Experience: Truffle Hunt & Wine Tasting in Umbria from Rome
Italy

Bruno the truffle hunter and his dogs were very authentic. This tour/experience lacked some engagement and direction.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Rome

Silvia / Sissi was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Italy

Boat section was nice - good to go around the island. Blue grotto was interesting but felt super touristy. The whole experience felt like we were getting nickel and dimed. Eg. boat guide dropped us on Capri and highly recommend we all take a shuttle at €100 for our family to Anacapri and then to Capri. Time was too short on the island so we didn’t really enjoy it - much spent on travel times. Very little direction on where to go in these towns (shopping, food, sights??) or what to do.

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza School in Sorrento
Pizza School in Sorrento
Italy

Very fun

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pompeii & Volcanic Wine Experience with Transfer
Pompeii & Volcanic Wine Experience with Transfer
Italy

Pompeii was the least interesting and the tour guide didn’t really educate us the way others had. She also seemed to contradict herself.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri

Barbara was incredibly attuned to our needs a...
Italy | Mar 19 - Apr 8, 2024

J
Jeff T.
Denver, CO | Reviewed on Apr 08, 2024
Barbara was incredibly attuned to our needs and preferences. She was promptly responsive to our questions and adapted to our changing needs. We couldn't have hoped for a better facilitator. Rafaella and Daniella were phenomenal. They consistently informed us regarding upcoming activities and kept us informed about itineraries, guides, drivers, et cetera. All of our drivers were fantastic (with one exception). Not a significant factor. Our absolute favorite was Daniele. He... Read more

Barbara was incredibly attuned to our needs and preferences. She was promptly responsive to our questions and adapted to our changing needs. We couldn't have hoped for a better facilitator.

Rafaella and Daniella were phenomenal. They consistently informed us regarding upcoming activities and kept us informed about itineraries, guides, drivers, et cetera.

All of our drivers were fantastic (with one exception). Not a significant factor.

Our absolute favorite was Daniele. He deserves special recognition!

We will definitely use KimKim again, and will highly recommend them to our friends and family for any future travel plans!

Local specialist: Barbara Rebella
Barbara
Barbara Rebella
Local specialist in Kirkland WA | Replied on Apr 15, 2024

Jeff, Caroline.
Thank you very much from all my Team for your kind words.
We work hard to satisfy all our Traveler's needs, and reading such excellent reviews melts our hearts.
We are so glad you enjoyed your vacation in our beautiful country, and we are proud to have allowed you to experience so many beautiful places, especially your Italian roots!!
Once again, thank you so much, and I look forward to assisting you again on your next travel adventure! I wish you and Caroline all the best.
Arrivederci a presto!!
Barbara

Family trip to Rome and Sorrento/Amalfi Coast/Naples
Italy | Mar 23 - Mar 31, 2024

T
Tom L.
Ashburn, VA | Reviewed on Apr 01, 2024
Melanie was super helpful in helping us plan out our first trip to Italy on relatively short notice; most book nearly a year out but we booked a couple months prior to our trip. In particular, she helped organize a hotel in Sorrento, tours, and transportation from arrival to departure. She was also kind enough to recommend and book certain restaurants for dinner. The tour guides were good but Rich, an American living in Rome, was extremely knowledgeable for guiding us through the walking... Read more

Melanie was super helpful in helping us plan out our first trip to Italy on relatively short notice; most book nearly a year out but we booked a couple months prior to our trip. In particular, she helped organize a hotel in Sorrento, tours, and transportation from arrival to departure. She was also kind enough to recommend and book certain restaurants for dinner. The tour guides were good but Rich, an American living in Rome, was extremely knowledgeable for guiding us through the walking tour of Rome hitting all the major sites as well as a tour of the Vatican on a second day. All drivers were very procession and special shout out to primary driver Andrea who covered us for several days. I couldn’t get a precise breakdown of the service costs and was willing to pay the slight premium for the attention and safety of having a team help us navigate during our first trip and Melanie did a very nice job in making for a wonderful and memorable Italy vacation for our family. I would highly recommend her and am sure others can get more out of their spend with a bit more time to plan out the hotels in particular.

Hotel Reviews
Hotel Le Meridien Visconti - Marriott
Rome

I stayed at Hotel Le Meridien Visconti in Rome for four nights. The front desk experience was great, and the room was comfortable. The breakfast was the best, and the staff were friendly and professional.

Staff
Grand Hotel De La Ville
Sorrento

During my three-night stay at Grand Hotel De La Ville in Sorrento, I found the rooms to be okay, but the front desk staff were not particularly friendly as I expected. The food was decent, but I may explore other options if I visit Sorrento again.

Activity Reviews
Historical Rome walking tour and Colosseum guided Tour
Historical Rome walking tour and Colosseum guided Tour
Rome

The walking tour in Rome with Rich was excellent. His knowledge was impressive, although more suited for older kids and adults rather than younger children. I enjoyed the experience!

Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Exploring Ravello, Amalfi, and Positano in a private group tour was a fantastic experience. The views were breathtaking, and the lunch near Sorrento was delightful. I highly recommend this tour.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Apr 02, 2024

Hi Tom,
thank you so much for leaving such a lovely review! Helping you and your family plan this trip was a pleasure. I'm so pleased you had a lovely time and the weather was nice for you too (apart from the odd sand storm!!!).
I'm really happy you enjoyed the guides and the drivers, they all spoke very fondly of you all too.
If you come to Italy again, you know where I am!

Thanks again, it really does mean a lot!
Ciao!

First time users of a travel agent & Kimkim set the bar high!
Italy | Mar 21 - Mar 30, 2024

Jennifer
Jennifer R.
Ossining, NY | Reviewed on Mar 31, 2024

Fabio did such a fantastic job for us. The hotels, drivers and tour guides were first class, and the itinerary was excellent; we were busy, but not overwhelmed. Although we were in a country that has a reputation for tardiness, everyone was right on time and they all cared. Plus, during our trip Fabio was more than available to answer any questions or address any issues. Him, the hotels, tour guides and drivers went above and beyond. It was our first time using a travel agent and Kimkim set the bar high. Thank you!

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Apr 06, 2024

Ciao Jennifer, thank you for your wonderful review! I'm thrilled to hear that you had such a fantastic experience during your trip to Italy. It was a pleasure assisting you and your family, and I'm delighted that everything from the hotels to the tour guides exceeded your expectations.
Thanks again for the kind words, and I am looking forward to assisting you and your family on your next Italian adventure! 🙂 Wish you all the best!
A presto!
Fabio

Authentic Italian Trip with Great Guides and Food
Italy | Mar 17 - Mar 30, 2024

Paul
Paul S.
Highlands Ranch, CO | Reviewed on Mar 31, 2024

We had a wonderful time on our Italy trip. Both Chris and Maria went above and beyond to make sure that all of the details of the trip were perfect. We really loved the authentic nature of our hotels, and our guides throughout the various activities could not be beat. We also appreciated the recommendations for restaurants and other activities. We would definitely recommend Chris and Marina for anyone’s upcoming Italian holiday.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Apr 01, 2024

Dear Paul,
Thank you so much for your kind words and your appreciation! It means a lot to us that you had an amazing time and that all the elements of the trip turned out to be perfect. I will share your feedback with Maria as well, she will be very happy! Until next time, which I hope will be in Greece, I wish you all the best and safe travels.

Kind regards,
Chris

Excellent travel company!
Italy | Mar 24 - Mar 30, 2024

Julie
Julie H.
Rochester, MN | Reviewed on Mar 31, 2024
Erini and all of the KimKim team who helped us were excellent! We had a wonderful trip and didn’t have to worry about the details because the trip was so well organized. All guides were personable and seemed to really enjoy sharing their country with us. The Axus app provided all of the information we needed to easily get around. We will definitely utilize KimKim again. Thank you! Read more

Erini and all of the KimKim team who helped us were excellent! We had a wonderful trip and didn’t have to worry about the details because the trip was so well organized. All guides were personable and seemed to really enjoy sharing their country with us. The Axus app provided all of the information we needed to easily get around. We will definitely utilize KimKim again. Thank you!

Activity Review
Pizza School with Wine Tasting at an agriturismo
Pizza School with Wine Tasting at an agriturismo
Italy
Quality of Experience
Food
The entire experience was great!
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Apr 09, 2024

Dear Julie,

Thank you so much for your kind words of enthusiasm. It gives us great joy to know that this was not only a wonderful trip for you, but a stressless one as well. Providing you with a smooth and relaxed trip is very important for us.
We are also happy to know that you enjoyed your tours with our trusted local guides. We are proud of collaborating with such passionate professionals!

The whole Storywalking team wishes you all the very best!
We look forward to welcoming you back to Italy in the future, arrivederci!

Italy vacation
Italy | Mar 17 - Mar 27, 2024

L
Lisa V.
Ashburn, VA | Reviewed on Mar 28, 2024

All of our guides were amazing and incredibly knowledgeable!! The tours were fascinating!
The drivers, especially Alfonso, were wonderful and went out of their way to be helpful.
Andrea did a great job putting everything we wanted to do together! Everything occurred seamlessly and made travel so easy.
Thank you to everyone who helped make our vacation so wonderful!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Mar 29, 2024

Dear Lisa,
thank you so much for your wonderful review. This is very helpful for us and we love knowing that our job is appreciated.

Happy to assist you for any future trip.

5 Star Family Vacation to Italy
Italy | Mar 14 - Mar 22, 2024

Christie
Christie B.
Manchester, CT | Reviewed on Mar 28, 2024
We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had! Read more

We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had!

Hotel Review
Hotel Bernini Palace
Florence

The highlight accommodation of our vacation! Stunning property, incredible service in an ideal location of Florence

Authenticity & Character
Stunning rooms and hotel
Location
Centrally location but quiet
Staff
Helped with all our needs
Cleanliness & Comfort
The lobby is stunning and a place to enjoy!
Activity Reviews
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Italy

A must do activity while visiting Florence! Our guide was passionate and made this adventure memorable for our family!

Quality of Experience
Food
Outstanding meals at both locations for lunch and dinner! Fresh, local ingredients!
Guides, Drivers and Staff
Transport
Private Tour inside the Colosseum & Golf Cart Tour
Private Tour inside the Colosseum & Golf Cart Tour
Rome

A highlight of our visit in Rome! The best way to see the city and avoid the crowds! Our guide was fun and ensured our kids enjoyed each place we visited! We even stopped at his favorite bakery for a sweet treat!

Quality of Experience
Guides, Drivers and Staff
Transport
Family Experience: Vatican Tour for Kids
Family Experience: Vatican Tour for Kids
Rome

This is a must for families with children! It was a fun and interactive way to explore the Vatican! Our kids, 11 and 14 loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Market Tour & Cooking lesson
Market Tour & Cooking lesson
Rome

This was the highlight of our Italy adventure! Michaela was amazing! From shopping in the market to learning about local life and then cooking a delicious meal, this was the best family activity we have ever done! She is passionate about what she does!

Quality of Experience
Food
Outstanding! Delicious, fresh and an amazing opportunity to cook in Rome!
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Apr 09, 2024
Dear Christie, It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family. It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do. On behalf of the whole Storywalking team, I... Read more

Dear Christie,

It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family.

It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do.

On behalf of the whole Storywalking team, I wish you and your family all the very best!
We look forward to welcoming you back to Italy in the future, arrivederci!

Alessia is the best!
Italy | Mar 22 - Mar 27, 2024

Jessica
Jessica G.
Brooklyn, NY | Reviewed on Mar 28, 2024

Alessia was wonderful, responsive, personable, and did a terrific job planning the trip and staying in touch. Andrea, our driver in Sicily, was also terrific. I would say that Eva, our guide in Siracusa, would be a better guide for a family without children. She just didn’t seem to really know how to capture our 12-year-old’s interest or engage with her. In fact, she more or less addressed only me on our tour and didn’t interact with my husband very much either. She had some interesting information to share, but her delivery was very dry and just not particularly captivating.

Local specialist: Alessia Dubini
Alessia
Alessia Dubini
Local specialist in Milan, Italy | Replied on Mar 28, 2024

Jessica, thank you so much for your review!
I'm glad to hear that your days in Sicily went well.
I hope to see you and your family soon in Italy, to explore the entire northern area and visit other cities as well!
I wish you all the best.

Do a foodie tour first!
Italy | Mar 9 - Mar 15, 2024

Sarah
Sarah M.
Atlanta, GA | Reviewed on Mar 26, 2024
Marta, our travel specialist was awesome. She gave great advice and responded quickly. Marta was an absolute pleasure. The excursions were wonderful and a lot of fun. The hotels were gorgeous and accommodating in Florence and Venice. The hotel in Rome, Boutique Hotel Campo de’Fiori, was ok. We did get the apartment as our room, which was nice, however we had to climb three flights of stairs and did not get any help from the hotel. It was supposed to be an apartment on the first floor. ... Read more

Marta, our travel specialist was awesome. She gave great advice and responded quickly. Marta was an absolute pleasure. The excursions were wonderful and a lot of fun. The hotels were gorgeous and accommodating in Florence and Venice. The hotel in Rome, Boutique Hotel Campo de’Fiori, was ok. We did get the apartment as our room, which was nice, however we had to climb three flights of stairs and did not get any help from the hotel. It was supposed to be an apartment on the first floor. With that said the location was right in the heart of a lot of restaurants, daily open market and close to everything.
Our tour guide for the coliseum in Rome was AWESOME! I did not get his name, but he was very knowledgeable and knew all the right places to take us for breathtaking views. He was very passionate about his job.
Our tour guide for the walkie foodie tour was also AWESOME! Next time I will do a foodie tour first thing so I know how to spot authentic Italian food! I highly recommend Goumetaly for any foodie tour!
Tania, our tour guide for Cinque Terre, she was AWESOME as well! She took her time and was very knowledgeable about the villages we visited. We had lunch at il Baretto and the food was delicious and plentiful! There was a problem with the train running more than an hour late to take us back to the town where the car was parked. Tania and her team were on top of the situation and had a taxi pick us up and take us to the car to keep on schedule.
I greatly appreciated the local assistant in Venice. Navigating Venice for the first time would not have been easy on our own!

Local specialist: Marta Toso
Marta
Marta Toso
Local specialist in Venice, Italy | Replied on Mar 28, 2024

Ciao Sarah!
Thank you for taking the time to share feedback about your trip.
It was a great pleasure to work with you and I am very happy that you enjoyed your experience. It's wonderful to know that our outstanding local guides had a significant impact on your trip.
I wish you all the best,
Arrivederci!
Marta

So impressed!
Italy | Mar 13 - Mar 17, 2024

Keish
Keish D.
Jamaica | Reviewed on Mar 26, 2024
I was so impressed with my first experience with KimKim that when I was looking at going to Italy, I contacted KimKim again and met Eleonora. And WOW, the entire process was so easy, the trip was absolutely fantastic from start to finish. I was initially nervous when we landed not knowing what to really expect, Eleonora messaged to check on us before we left and made sure that we had all the information we needed. We were greeted with a sign and taken to our hotel, which exceeded all... Read more

I was so impressed with my first experience with KimKim that when I was looking at going to Italy, I contacted KimKim again and met Eleonora. And WOW, the entire process was so easy, the trip was absolutely fantastic from start to finish. I was initially nervous when we landed not knowing what to really expect, Eleonora messaged to check on us before we left and made sure that we had all the information we needed. We were greeted with a sign and taken to our hotel, which exceeded all expectations, the staff that greeted us were very helpful and friendly, the rooms were very spacious, clean and beautiful. This was just the very start and it just kept getting better. Eleonora, had listened to everything that we had wanted to do, even when we wanted to add something at the last moment, she was able to facilitate it. I also appreciated how easy it was to contact her and how quickly she responded. It was brilliant not having to worry about planning anything and having it all organised.

Hotel Review
Hotel Il Guelfo Bianco
Florence

The entrance does not do this hotel justice, especially with the roadworks that are happening just outside. Hotel II Guelfo Bianco is a true gem! The staff were friendly, courteous and very helpful, everyone spoke English (which was useful as my Italian is almost non-existent). The rooms were beautiful and spacious, there was everything that you could possibly want in the room. The hotel is also in an amazing location and we were able to walk everywhere, from great restaurants, the Cathedral, other incredible historic sites and to all of the meeting points for our activities. I look forward to returning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on Mar 27, 2024
Hi Keish!
I was delighted to read your words, especially knowing that you and Camile had wonderful moments in our beautiful Tuscany! I'm also glad that your second trip organized here on KimKim was fantastic too! Thank you for recognizing that everything was arranged efficiently and that I was able to assist you so that you didn't have to worry about anything! That's exactly what I love doing most when organizing these trips! The Hotel Guelfo Bianco is indeed a gem, authentic in the heart of...
Read more

Hi Keish!
I was delighted to read your words, especially knowing that you and Camile had wonderful moments in our beautiful Tuscany! I'm also glad that your second trip organized here on KimKim was fantastic too! Thank you for recognizing that everything was arranged efficiently and that I was able to assist you so that you didn't have to worry about anything! That's exactly what I love doing most when organizing these trips! The Hotel Guelfo Bianco is indeed a gem, authentic in the heart of Florence! Thank you for being a traveler who has given me so much satisfaction! If you ever want to organize another trip to Italy, I'll be here; otherwise, KimKim will be happy to connect you with one of the best specialists in other destinations!
Take care and warm greetings from Milan to you and Camile! Regards, Eleonora

Trip to Italy
Italy | Mar 7 - Mar 15, 2024

Hillary
Hillary W.
Chicago, IL | Reviewed on Mar 24, 2024
We loved our trip to Italy! Overall, we found Italian people to be extremely friendly and welcoming. In Rome, Charme Spagna was a lovely hotel with very helpful staff. The location is convenient and offered delicious breakfast and coffee. We enjoyed the outdoor courtyard area. The staff provided excellent restaurant recommendations and was helpful in making dinner reservations. Tania provided an excellent tour of the Vatican and Davide was extremely knowledgeable about the Colosseum and... Read more

We loved our trip to Italy! Overall, we found Italian people to be extremely friendly and welcoming. In Rome, Charme Spagna was a lovely hotel with very helpful staff. The location is convenient and offered delicious breakfast and coffee. We enjoyed the outdoor courtyard area. The staff provided excellent restaurant recommendations and was helpful in making dinner reservations. Tania provided an excellent tour of the Vatican and Davide was extremely knowledgeable about the Colosseum and Forum. Our cooking class was fun, learning to make tiramisu & fettuccine. In Florence, 7B was another lovely hotel with a convenient location near the train station. Again, excellent restaurant recommendations. We were appreciative of the staff helping make our dinner reservations and coordinating our taxis. We loved our afternoon tour with Gilda. She did a wonderful job of sharing her love of the city’s art and history. We also enjoyed our day tour of Tuscany, especially our lunch and wine tasting at Tenuta Torciana. In Venice, Carnivale Palace was another very nice hotel! They were very helpful with nearby restaurant recommendations and reservations. It was fun to learn how to row like a Venetian with Nan and the cichettas were delicious! Our visit to Murano and Burano was also very nice. I loved everything about our trip. Experiencing the Italian culture, art, landmarks, language, pasta, gelato, coffee & wine was truly special!

Hotel Reviews
Charme Spagna Boutique Hotel
Rome

Excellent location, delicious breakfast and coffee. Enjoyed the outdoor courtyard area. Appreciated the staff’s restaurant recommendations, and assistance with reservations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
7Florence B&B
Florence

Lovely hotel, excellent breakfast options. Staff was very friendly and helpful. Appreciated their help with restaurants and taxis. Location is very convenient to train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Carnival Palace
Venice

Very nice hotel, excellent breakfast options and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Rome

Tania shared so much history & knowledge!

Quality of Experience
Guides, Drivers and Staff
Transport
Pasta, Ravioli & Tiramisù making class in Rome
Pasta, Ravioli & Tiramisù making class in Rome
Rome

It was fun to learn to make tiramisu & fettuccine! Our teacher was kind, patient & very knowledgeable!

Quality of Experience
Guides, Drivers and Staff
Florence Historic Walking Tour
Florence Historic Walking Tour
Florence

Gilda was an excellent guide! She personalized our tour for us. She is wonderful at sharing her love of Florence’s art & history.

Quality of Experience
Guides, Drivers and Staff
Tuscany Day Trip: San Gimignano, Siena & Monteriggioni
Tuscany Day Trip: San Gimignano, Siena & Monteriggioni
Florence

We especially enjoyed our lunch & wine tasting at Tenuta Torciano!

Quality of Experience
Food
Explore St. Mark's Basilica and The Doge's Palace
Explore St. Mark's Basilica and The Doge's Palace
Venice

Sarah was extremely knowledgeable about the history & did a great job sharing with us.

Quality of Experience
Guides, Drivers and Staff
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Davide was very knowledgeable about the history of these sites. We learned a lot!

Quality of Experience
Guides, Drivers and Staff
Cicchetto and Gondola Experience | Row and Eat Like a Venetian
Cicchetto and Gondola Experience | Row and Eat Like a Venetian
Venice

Nan was a fun & patient teacher! The cichettos were delicious.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino

Loved our La Dolce Vita Experience
Italy | Mar 8 - Mar 16, 2024

Siobhan
Siobhan C.
Atlanta, GA | Reviewed on Mar 23, 2024
Tiziana and Marina were amazing to work with. Tiziana listened to what I was looking to create for the ultimate mother / son trip in Milan and the Motor Valley region. She nailed it! Marina took over communications when she was out of the office and together, they made our trip was seamless. They handled hotel accommodations, train ticketing, dining reservations private guides/drivers and transfer. We enjoyed walking tours, food tastings & experiences, and car museums with factory tours.... Read more

Tiziana and Marina were amazing to work with. Tiziana listened to what I was looking to create for the ultimate mother / son trip in Milan and the Motor Valley region. She nailed it! Marina took over communications when she was out of the office and together, they made our trip was seamless. They handled hotel accommodations, train ticketing, dining reservations private guides/drivers and transfer. We enjoyed walking tours, food tastings & experiences, and car museums with factory tours. The highlight of our trip was the Ferrari Experience where my 20yo son drove a Ferrari 5 laps around a race track. He’s still talking about it. I usually plan all my our trips on my own but this was last minute and didn’t know where to start. Reaching out to KimKim was the smartest decision I made planning this one. I will definitely use KimKim’s services in the future. They were amazing!!!

Hotel Review
Hotel Rua Frati 48 in San Francesco
Modena

Definitely the best hotel in Modena. The staff, accommodations and dining are all 5 star. I highly recommend staying here when in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid | Replied on Apr 10, 2024

Hi Siobhan, thank you so much for taking the time to write this wonderful review and for your feedback, which I will make sure to forward to our team and local guides!😊 I'm so glad You and your son truly enjoyed your trip to Italy and got to experience with us the authentic side of Italy! It was our pleasure helping you with this trip and we look forward to many more in future! Best regards from the Espiritu Travel family!

Alessia did an amazing job from the beginning...
Italy | Mar 13 - Mar 20, 2024

Katy
Katy V.
Granite Bay, CA | Reviewed on Mar 22, 2024
Alessia did an amazing job from the beginning. She had incredible insights into our planning of our trip to Italy, as well as executing everything she set up for us. All of our transportation, logistics, lodging, entertainment, and lining up all our museum/Duomo tickets was absolutely key in relieving our stress. Alessia was also available to us during our time in Italy when needed.
We have many highlights, but specifically our time in Venice was special because of our city tour with Monica...
Read more

Alessia did an amazing job from the beginning. She had incredible insights into our planning of our trip to Italy, as well as executing everything she set up for us. All of our transportation, logistics, lodging, entertainment, and lining up all our museum/Duomo tickets was absolutely key in relieving our stress. Alessia was also available to us during our time in Italy when needed.
We have many highlights, but specifically our time in Venice was special because of our city tour with Monica who gave us incredible history of the city and of Antonio Vivaldi, which is what we asked for. The other highlight was the Vivaldi concert Alessia got us tickets to. Truly an amazing and memorable evening. Our hotel, Casa Verardo was wonderful and staff extremely caring.
Our time in the Chianti countryside was magical. Staying at Fonterutoli was perfect. The Osteria Fonterutoli was outstanding and the Mazzei Winery was so fun!
Ended in Florence and so thankful that Alessia had set up the Uffizi, Duomo, and Academy tickets in advance. We bypassed all the crowds and lines, so it made visiting these incredible places enjoyable. When we go back to Italy, we will use Alessia and KimKim again!

Hotel Reviews
Hotel Casa Verardo Residenza d'Epoca
Venice

Casa Verado was lovely. Cute boutique hotel that sits on a quiet canal, with comfortable rooms. Staff is incredibly kind and treated us well. Breakfast provided was lovely and had many choices. Would stay again.

Authenticity & Character
Location
Walking distance to the square, shopping, and food.
Staff
Very kind and they came to the boat taxi to guide us to the hotel and helped with luggage.
Cleanliness & Comfort
Room very clean and confortable
Castello di Fonterutoli
Fonterutoli, Siena

This place is gorgeous. Idyllic spot in the Chianti region. This little village is a gem. Our room was clean, comfortable and just perfect.

Authenticity & Character
Location
Exactly what we had hoped for. Beautiful village with olive trees and rolling vineyards. Just gorgeous.
Staff
Cleanliness & Comfort
Activity Reviews
Guided Walking Tour of Venice
Guided Walking Tour of Venice
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Four Seasons concert at the church
Four Seasons concert at the church
Venice

Amazing experience in Venice. The concert in the church was beautiful. Highly recommend.

Quality of Experience
Welcome to Tuscan Countryside!
Welcome to Tuscan Countryside!
Tuscany
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alessia Dubini
Alessia
Alessia Dubini
Local specialist in Milan, Italy | Replied on Mar 27, 2024

Katy, I am infinitely grateful for your review! I am thrilled that you and John had a wonderful week and enjoyed Italy.
I look forward to welcoming you again to create new memories and emotions.
Thank you for your trust and warm regards from Milan!

Our vacation was phenomenal
Italy | Mar 6 - Mar 19, 2024

John
John L.
Oconomowoc, WI | Reviewed on Mar 21, 2024

Our vacation has been phenomenal. Lorenza did an amazing and wonderful job with the planning, hotel and dinner reservations, tour guides and drivers! We loved our time in Sicily. Ending our vacation in Taormina and staying at the Grand Hotel Timeo was truly special. The vistas from the hotel of the sea and Mt Etna are spectacular!!
Thanks so much for all you’ve done for us. We will be telling all of our friends that they need to go to Sicily and use you to plan and book their vacations.

Local specialist: Lorenza Cannarsa

Our trip was incredible! KIM KIM was so easy ...
Italy | Mar 9 - Mar 15, 2024

E
Emily R.
Herndon, VA | Reviewed on Mar 18, 2024
Our trip was incredible! KIM KIM was so easy to use and having the app to communicate with them was great! Everything they set up for us was incredible. Hotels, food and wine tours, private transfers. I would totally recommended this service to anyone! Read more

Our trip was incredible! KIM KIM was so easy to use and having the app to communicate with them was great! Everything they set up for us was incredible. Hotels, food and wine tours, private transfers. I would totally recommended this service to anyone!

Hotel Reviews
Locanda Leon Bianco on the Grand Canal
Venice

Amazing location and history of the hotel Right of the river. We slept with the windows open to have the nice breeze of the river.

Authenticity & Character
old school feel and nicely updated to feel luxurious
Location
Convenient to everything
Staff
so kind and friendly
Cleanliness & Comfort
very clean
Albergo Terminus
Como

WOWWWWW! room 300 with the private terrace was incredible! The room overlooked the lake and the breakfast was so die for! Centrally located to everything.

Authenticity & Character
just wow ! get the room with the terrace
Location
Staff
Cleanliness & Comfort
Activity Reviews
Evening Aperitivo - Navigli Street Food Tour
Evening Aperitivo - Navigli Street Food Tour
Milan

Loved Julia. She brought us to amazing places and she was so fun

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Market & Cicchetti Venice Food & Wine Tour - Semi Private
Market & Cicchetti Venice Food & Wine Tour - Semi Private
Venice

Guilia was amazing! She brought us to such fun places and so funny to talk to! We loved her

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milan Wine Tasting Experience
Milan Wine Tasting Experience
Milan

Marco brought us to places we would have never been able to find if it wasn't for him! Great food and wine suggestions

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Gondola Ride with Prosecco
Venice Gondola Ride with Prosecco
Venice

so beautiful and a 1 hour with Processco is the way to do it!

Quality of Experience
Guides, Drivers and Staff
Transport
Fresh Pasta Class in Lake Como
Fresh Pasta Class in Lake Como
Lake Como

It was inside someones house and all hand made by us! it was one of the best pasta dishes we had all week

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Mar 19, 2024

Dear Emily,
Thank you for your kind words regarding your travel experience with us!
It brings us great joy to know that you had a memorable time in Italy, with our knowledgeable guides, and that you enjoyed the central accommodations. We recognize the significance of having the right local partner for each location and activity, to ensure you have the opportunity to truly experience the authentic essence of our beautiful country!
Should you decide to embark on another adventure in Italy, please don't hesitate to reach out to the Storywalking Team. We will be surely happy to have you again!