Kimkim Trip Reviews for New Zealand

4.8
Based on 122 ratings
Read 122 verified reviews by travelers who booked their trip to New Zealand on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Uma is the best! Great planning, appropriat...
New Zealand | Mar 23 - Mar 26, 2024

Enrico
Enrico S.
San Jose, CA | Reviewed on Mar 28, 2024
Uma is the best! Great planning, appropriate places and time scheduling, detailed, and very responsive. I could not ask for a better advisor. I would recommend kimkim and Uma to assist and advise on travel to New Zealand! Read more

Uma is the best! Great planning, appropriate places and time scheduling, detailed, and very responsive. I could not ask for a better advisor. I would recommend kimkim and Uma to assist and advise on travel to New Zealand!

Hotel Review
Trinity Wharf Tauranga
Tauranga

Amazing location and very good service!

Authenticity & Character
Location
Right on the shore with an infinity pool
Staff
Cleanliness & Comfort
Local specialist: Uma Natarajan

We absolutely loved the itinerary that Uma ca...
New Zealand | Feb 26 - Mar 15, 2024

Joanna
Joanna J.
Florence-Graham, CA | Reviewed on Mar 22, 2024
We absolutely loved the itinerary that Uma came up with based on our interview and our time available to explore both the North and South Islands. Uma’s recommendations for restaurants in all the locations we visited were spot on! Uma’s choices of hotels for us to stay at were just perfect! She really listened to my input and made excellent selections and all our hotel stays were very nice, comfortable and well-appointed. Uma was also super helpful and available to problem-solve when we ran... Read more

We absolutely loved the itinerary that Uma came up with based on our interview and our time available to explore both the North and South Islands. Uma’s recommendations for restaurants in all the locations we visited were spot on! Uma’s choices of hotels for us to stay at were just perfect! She really listened to my input and made excellent selections and all our hotel stays were very nice, comfortable and well-appointed. Uma was also super helpful and available to problem-solve when we ran into hiccups on the road and went above and beyond to support us on our journey. We will definitely be recommending Uma to our family and friends because she masterfully curated the trip of a lifetime for us and we are so grateful for her expertise and experience 🩵🩵🩵

Some of our favorite things from our trip were: our flight on Salt Air in Paihia to Cape Reinga and the Bay of Islands with our personable pilot, Mikhail. We had the best guide, Ben, at Hobbiton. Ben was so enthusiastic and knowledgeable about all the details of the making of The Lord of The Rings and Hobbit movies. Our driver, Greg Arnold, with Southern Discoveries, took us on an amazing drive to Milford Sound where we cruised and saw beautiful waterfalls, seals and gorgeous scenery before coming back to a helicopter ride over the mountain tops and lakes from Fiordland. National Park back to the lakes and mountains surrounding Queenstown. Greg and his team of drivers and pilots made sure everyone was taken care of and was having a good time and was super charming and fun! We loved every area we visited and are already planning our next trip🩵🩵

Hotel Review
The Rees Hotel
Queenstown

This was my favorite hotel from our trip because of the excellent room, view, bathroom set up (bathtub!!!) and the most comfortable bed. The restaurant was top notch and had laundry service which was convenient. We will look forward to our next stay here🩵

Authenticity & Character
The room design and furnishings were luxurious and comfortable.
Location
The lake view was stunning and I miss it so much already!
Staff
Very pleasant and helpful. Genuinely seemed like they all took there jobs seriously and didn’t with professionalism and friendliness.
Cleanliness & Comfort
The room design and bed and pillows were perfect for us.
Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Mar 22, 2024

Dear Joanna,

Thank you so much for your kind words and the review. It was my pleasure to assist you and Chris during your New Zealand Holiday.

I would be delighted to see you both again in our beautiful country.

Warm regards,
Uma

Fantastic Trip to North Island of Aotearoa (New Zealand)
New Zealand | Mar 1 - Mar 13, 2024

C
Cindy L.
Canada | Reviewed on Mar 20, 2024

Our 12-day trip to the North Island was fantastic and exceeded our expectations! Our trip was originally scheduled for Nov 2020 and because of Covid we had to defer. Franck helped re-plan the itinerary for March 2024. Highlights included a New Zealand food story tasting menu at Ahi in Auckland, the Wai Ariki Spa at Rotorua, Mt. Takawera crater walk, Waiotapu geothermal area, Tongariro National Park and Kapiti Island. The trip was perfectly customized to our preferences and everything worked very smoothly.

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Mar 21, 2024

Dear Cindy,
Indeed, you have finally made it 4 years later! Thank you for being that patient and for being flexible as some suppliers booked on your original trip are no longer operating.
Happy to read you had a great time.
Kind regards
Franck

Trip of a Lifetime
New Zealand | Feb 27 - Mar 17, 2024

Katie
Katie F.
Franklin, NC | Reviewed on Mar 20, 2024

Our trip to NZ and Australia was fantastic. We enjoyed everything. Sabina did a great job of listening you our requests and fulfilling them.
Outstanding features of the trip included our overnight cruise on the Southern Secret in Doubtful Sound. The tour by Australia Nature Tours was also outstanding. Kangaroo Island staying at the Sea Dragon lodge was the highlight of the trip for me.
Our only wish was that we had more time in each location to explore.
Highly recommend KimKim Co.

Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Mar 20, 2024

Hi Katie,

Thank you for your lovely feedback. I'm glad you had a wonderful time in New Zealand and Australia. We did have a little limited time but I'm happy we were able to make it work and have you explore all the highlights on your bucket list. It has been a pleasure working with you and helping you create a vacation to remember!

Best Wishes
Sabina

Our first road trip in many years was a success!
New Zealand | Feb 29 - Mar 17, 2024

A
Andrew S.
Encinitas, CA | Reviewed on Mar 18, 2024
Our first road trip in many years was an amazing 18 day journey through the north and south Islands of New Zealand. Our trip planner, Asko, spent several months working with us to plan an excellent itinerary that hit all of the things we wanted to experience in this amazing country, while giving us the flexibility to modify the activities and sights based on how much we felt like doing each day. We saw fjords with glaciers and snow capped mountains, waterfalls, hot springs and we hiked in... Read more

Our first road trip in many years was an amazing 18 day journey through the north and south Islands of New Zealand. Our trip planner, Asko, spent several months working with us to plan an excellent itinerary that hit all of the things we wanted to experience in this amazing country, while giving us the flexibility to modify the activities and sights based on how much we felt like doing each day. We saw fjords with glaciers and snow capped mountains, waterfalls, hot springs and we hiked in forests. We stopped in all kinds of small towns and big cities. At every location we were able to experience something new, and the hotels and food were the best available, and often 5 star quality. There is a wonderful spirit in this country and we were able to meet and interact with many locals and fellow travelers. Thanks to Asko we have great memories of a special country. Thanks!

Hotel Reviews
Sofitel Queenstown
Queenstown

Every detail was of the highest international standard. A treasure!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fable Dunedin
Dunedin

An unusual hotel. Serious money was spent on quality materials and furnishings. However our room in the back. was very dark and difficult to get to because the elevator didn’t go there, so we had to carry our luggage up a flight of stairs. It looked as if two older buildings were combined to make the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms in back are dark and hard to get to.
Distinction Luxmore Hotel
Te Anau

This hotel was the only disappointment. While the room was relatively big and clean and everything worked, the pink plastic walls and yellow plastic everywhere showed that it was cheaply furnished long ago and in serious need of updating to the standards we found everywhere else. At best, a place to sleep right next door to the bus tour pickup point for the spectacular Milford Sound. On the plus side, the attached buffet restaurant had a top quality buffet breakfast and dinner.

Authenticity & Character
Redecorate and update the quality of the rooms.
Location
Staff
Cleanliness & Comfort
Everything needs to be updated and redecorated.
Hermitage Hotel
Mount Cook Village

AMAZING HOTEL IN AN AMAZING PLACE!!!!

Authenticity & Character
WOW
Location
WOW
Staff
WOW
Cleanliness & Comfort
WOW
Fable Auckland
Auckland

Great hotel in the middle of downtown action. Close to shopping and the ferries. Parking is not close.

Authenticity & Character
Location
The only downside was a lack of parking, and it was a bit hard to park in front. We later learned that valet parking was an option, although it was not offered by the staff when we pulled up in our car.
Staff
Cleanliness & Comfort
Sofitel Wellington
Wellington

Another nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Lake Taupo
Taupo

High end classy hotel with heated pool, sauna steam room and nice restaraunt.

Hotel Montreal
Christchurch

Nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Powderhorn Chateau
Ohakune

Nice older hotel made of pine logs. Unique country feel. Friendly staff. Indoor heated pool. Attached restaurant looks like a fun party place during ski Eason.

Pullman Rotorua
Rotorua

Another great high end hotel near all the things you can walk to see.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amazing Milford Sound Day tour
Amazing Milford Sound Day tour
Te Anau

WOW! A must see for anyone visiting the area.

Meet Yellow Eyed Penguins
Meet Yellow Eyed Penguins
Dunedin

Didn’t see any wild penguins, but the ones in the rehab facility were cute. Glad to support

The Te Pō  Indigenous Experience
The Te Pō Indigenous Experience
Rotorua

So glad to support the preservation of Māori culture. That said, the presentation had 2 parts, the first was an excellent explanation of the culture prior to contact with western culture. The musical portion however, seemed to be a mix of western music and Luau style entertainment, which I thought was designed to present what might entertain rather than educate. The buffet was good, and the geyser was a natural wonder.

Food
Guides, Drivers and Staff
Transport
The Gourmet Food & Wine Tour
The Gourmet Food & Wine Tour
Auckland

The ferry ride was nice. We enjoyed visiting the wineries and chatting with the people who work there. The scenery was beautiful.

Quality of Experience
Food
Mostly snack size bites were not really lunch….
Guides, Drivers and Staff
Local specialist: Asko Merilainen

Vickie put an enormously epic trip together f...
New Zealand | Feb 15 - Mar 14, 2024

L
Lea K.
Los Angeles, CA | Reviewed on Mar 15, 2024

Vickie put an enormously epic trip together for us with nary a flaw. From the first minute to the last everything was timed exactly right and the events and accommodations were perfect. She was available to us on a moment’s notice and always went the extra yard to provide yet another thoughtful gesture. You can hear the smile in her voice with every message. She showed us why NZ is a special country and she did magic to provide reasons (excuses) to return. She will go down in history with our memories of the holiday. Thank you!!

Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Mar 16, 2024

Thank you so much for such a wonderful review and all the lovely messages you sent me whilst you were traveling. I am so happy that you loved New Zealand and all the wonderful experiences. If you ever need anything in the future please let me know :).

All the best to you and Charlie!

Vickie

Harriet's New Zealand
New Zealand | Feb 25 - Mar 10, 2024

Laura
Laura C.
New Canaan, CT | Reviewed on Mar 13, 2024
Harriet was completely on target with both her recommendations and her alerts. We enjoyed every destination enormously and only wish we had more time to have fully enjoyed some of them. Harriet pointed out that our itinerary was aggressive (by our request), and it was! We wouldn't have changed it. Overnight on the Milford Sound was the highlight of a trip full of highlights. TSS Earnslaw in Queenstown was an unexpected pleasure. The Glow Worm tour with Steven at Real Rotorua was a personal... Read more

Harriet was completely on target with both her recommendations and her alerts. We enjoyed every destination enormously and only wish we had more time to have fully enjoyed some of them. Harriet pointed out that our itinerary was aggressive (by our request), and it was! We wouldn't have changed it. Overnight on the Milford Sound was the highlight of a trip full of highlights. TSS Earnslaw in Queenstown was an unexpected pleasure. The Glow Worm tour with Steven at Real Rotorua was a personal favorite--informative and intimate in size. Napier, the Blenheim wineries, Aoraki Mt. Hood, Te Anau, Christchurch, Queenstown, Franz Josef...none disappointed! Car rental in Auckland was difficult, time-consuming, inefficient, frustrating. We were warned of long lines at that rental location, but it was not a well-run branch. All of our accommodations were exceptional or very good. We recommend Harriet and KimKim 100%.

Hotel Reviews
The Dome
Napier

The stay at The Dome in Napier was exceptionally fantastic. The location, service, and overall experience were top-notch. This hotel exceeded expectations and left a lasting positive impression.

Distinction Luxmore Hotel
Te Anau

The stay at Distinction Luxmore Hotel in Te Anau was decent overall. The accommodation was clean and comfortable, but the hotel was huge, very busy and full of tourists.

Te Waonui Forest Retreat
Franz Josef Westland

The stay was comfortable and enjoyable. The accommodation was clean, but nothing particularly exceptional stood out during our one-night stay.

Activity Reviews
Hobbiton Tour
Hobbiton Tour
New Zealand

I had low expectations of this. I expected it to be kitschy and silly. Instead, the gardens were beautiful, the guide was entertaining, and I enjoyed far more than I thought I would.

Quality of Experience
Guides, Drivers and Staff
Transport
Real Rotorua - Nocturnal Adventure Glow-Worm Tour
Real Rotorua - Nocturnal Adventure Glow-Worm Tour
Rotorua

My personal trip highlight. I was looking forward to seeing Glow-Worms, but the experience far exceeded even my high expectations.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Napier & Hawke's Bay
Explore Napier & Hawke's Bay
Napier

Accommodation was mind-blowingly good. Napier locale is beautiful, art deco town rivals Miami Beach, Bluff Hill is beautiful--it would have been easy to spend more time here.

Quality of Experience
Kaikoura
Kaikoura
Kaikoura

Kaikoura was a pit-stop for us, but along the drive we saw a HUGE dolphin pod feeding. Dolphins were swirling, breaching--it was quite amazing.

Quality of Experience
Historic Tram Dinner
Historic Tram Dinner
Christchurch

Good food and fun. Touristy in the very best way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Mariner Overnight Cruise ex Milford
Milford Mariner Overnight Cruise ex Milford
Milford Sound

THE TRIP HIGHLIGHT!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

The sheep shearing, working dog exhibition, buffet dinner, gardens, transport by steamship were all unexpected and excellent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Auckland Harbour Dinner Cruise
Auckland Harbour Dinner Cruise
Auckland

Crew was personable but the food was awful.

Quality of Experience
Food
Guides, Drivers and Staff
Crew was friendly.
Transport
Under-whelming sail and views.
Local specialist: Harriet McGregor

An incredible trip, with a travel expert who listened to what my interests were!
New Zealand | Feb 15 - Feb 25, 2024

William
William T.
Chicago, IL | Reviewed on Mar 12, 2024
What an incredible New Zealand trip!! Liz actually listened carefully to my very particular interests, and crafted a trip that took it all in. My highlights: A custom private guided tour with Peter from Bush and Beach. Peter was especially chosen for me, as he is also a botanist and Arborist like myself. I had asked about going to the Coromandel Peninsula, so Liz hooked me up with John, the owner of Kiwi Dundee for a semi private tour emphasizing my study of Captain Cook. We got to visit a... Read more

What an incredible New Zealand trip!! Liz actually listened carefully to my very particular interests, and crafted a trip that took it all in. My highlights: A custom private guided tour with Peter from Bush and Beach. Peter was especially chosen for me, as he is also a botanist and Arborist like myself. I had asked about going to the Coromandel Peninsula, so Liz hooked me up with John, the owner of Kiwi Dundee for a semi private tour emphasizing my study of Captain Cook. We got to visit a Māori Pa, (hill fortress) mentioned in Cook’s journals, as well as a great scenic overlook of Cook’s Bay. A trip to Sanctuary Mountain was good, but one of my best experiences was the overnight on Kapiti Island with its incredible bird life! A small group tour of Zealandia Preserve at night finally got me a wild Kiwi sighting. Oops, lol, I forgot to mention my private tour of a Kiwi hatchery which was awesome! Thank you Liz! Last but not least, was my private tour of the New Zealand Museum in Wellington, where my guide exceeded my expectations as she changed her standard tour to cater to my paleontology interests and Captain Cook exhibits there. All in all, a dream trip of a lifetime, well done!

Hotel Review
Grand Mercure Puka Park Resort
Pauanui

Best breakfasts of my entire trip! They have a great fruit selection and I was blown away by the fresh, ripe, Strawberries served every morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 12, 2024

Well Bill, that was an amazing trip and I am so glad we were able to get you the special people to guide you and made your trip special. I really appreciate your feedback and the beautiful review, and I have to tell you that on my part it was equally enjoyable to work with you. You have so many unique interests which made our conversations through the planning very fun! And I learned a lot about Captain Cook!!

Thank you again, and please reach out to us if we can help with any travel in the future. Again, it was a pleasure!

Liz

Very Memorable Vacation
New Zealand | Feb 22 - Mar 4, 2024

J
John M.
Windsor, CA | Reviewed on Mar 07, 2024
Very Memorable Vacation It was my first time using kimkim and I wasn't sure how it would work out -- I mean the concept is great --they have a system where you state what you want to do and hook you up with a local expert who designs a trip, then you give them a lot of money and (hope!) it works out. you get a paper with your confirmation codes for the various things (car rentals, hotels, activities) but we never needed it. We just gave them our name and that was sufficient. The hotels... Read more

Very Memorable Vacation

It was my first time using kimkim and I wasn't sure how it would work out -- I mean the concept is great --they have a system where you state what you want to do and hook you up with a local expert who designs a trip, then you give them a lot of money and (hope!) it works out.

you get a paper with your confirmation codes for the various things (car rentals, hotels, activities) but we never needed it. We just gave them our name and that was sufficient. The hotels he picked were really amazing (honestly, I would never have found most of those on my own and some of them were really amazing) and most of the activities (hikes, biking, kayaks, etc.) were really fun.

We did have to make a few 'game time changes' while we were in New Zealand in terms of some activities but It was easy to work with the tour groups to make those changes (we moved some times around while there and upgraded to e-bikes for one of the rides), folks in NZ are generally pretty chill....

My biggest advice is to really look at your itinerary and the distances and timing. In our case we sometimes had activities that were either sort of far from the hotel (1- 1.5 hours away) and sort of early (9:00AM start) which made for some really early mornings (again, we were able to move most of them around while there).

Hotel Reviews
M Social
Auckland

really great location and a great way to start the trip

Azur Lodge
Queenstown

This was the most amazing place we stayed -- great service and amazing views!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ruapehu Country Lodge
Ruapehu

Bernie is a great host! He gives really personalized advice and was a lot of fun to talk with.

Black Swan Lakeside Boutique Hotel
Rotorua

This one surprised me -- It was nicer than I expected and very comfortable -- a true boutique hotel

QT Wellington
Wellington

This was a nice hotel but kind of funky? weird death masks in the hall and what not (seriously) Great location though

Galaxy Boutique Hotel Tekapo
Lake Tekapo

This was fine -- it was clean enough and had a nice view of the Lake but was otherwise unremarkable.

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Mar 12, 2024

Dear John,
Thank you for this positive feedback, happy to read you overall enjoyed your trip to NZ. We included the highlights of both islands but do not hesitate to come back, there is more to be seen.
Well noted about Galaxy Hotel in Tekapo. Choices are very limited in this area, this hotel is the newest one, but you are right, it offers clean and nice lake views but nothing unremarkable.
Thank you for trusting our company as your travel planner.
Kind regards
Franck

Liz was incredible! This was the first time w...
New Zealand | Feb 18 - Mar 1, 2024

Liz
Liz R.
Madison, WI | Reviewed on Mar 05, 2024
Liz was incredible! This was the first time we’ve worked with a travel agent and I think we will be using them for all big trips moving forward. Liz really listened to our needs and what we were hoping to see and do while in New Zealand. We had the most amazing trip, saw the best sites, and experienced as much as we possibly could. Liz helped make the trip go off without any issues. She even went above and beyond to help us out with transportation when our flight was delayed upon arrive. Liz... Read more

Liz was incredible! This was the first time we’ve worked with a travel agent and I think we will be using them for all big trips moving forward. Liz really listened to our needs and what we were hoping to see and do while in New Zealand. We had the most amazing trip, saw the best sites, and experienced as much as we possibly could. Liz helped make the trip go off without any issues. She even went above and beyond to help us out with transportation when our flight was delayed upon arrive. Liz also checked in with us a few times while we were in New Zealand to see if we needed anything! I hope we can work with Liz again because any other travel agent we work with will have some very big shoes to fill :)

Hotel Reviews
M Social
Auckland

We loved this hotel!! The breakfast was great, the staff was wonderful, and it was in the best location. We wished we could have put this hotel in our suitcase and brought it with us the entire trip.

Authenticity & Character
Location
Right across the street from the boardwalk and tons of restaurants and shops
Staff
They were all so kind and willing to help
Cleanliness & Comfort
Pohue Pure Pod
Pohue

We loved this bnb type experience. It’s remote-ness made for the perfect middle stop on our trip to just spend time together and reconnect. Absolutely stunning views as well. We also ordered the breakfast and dinner package and that was the best decision!

Authenticity & Character
Location
Cleanliness & Comfort
Novotel Rotorua Lakeside
Rotorua

This hotel was pretty old. I think we just had a bad room because they were hosting a large conference at the same time, so those attendees seemed to get the staffs attention and best rooms. The location was great, right by the lake and city center!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I think the room could have been cleaner. Part of that is due to an older hotel, but some of the sheets and towels had stains on them and the floor wasn’t clean either. When we got room service it took a long time to get it and then the tray in the hallway wasn’t picked up for more than 24 hours.
Scenic Suites Queenstown
Queenstown

We were in the suites and it was a bit weird to open our door and have a random person in one door and then we were in the next. Didn’t love that, but would be great if you were with a group and got both rooms

Authenticity & Character
Location
Nice and close to everything
Staff
Friendly and attentive
Cleanliness & Comfort
Crowne Plaza Christchurch
Christchurch Central

Great location! It was a fancy place for us which was a treat

Authenticity & Character
Location
Staff
Very friendly!
Cleanliness & Comfort
Activity Reviews
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

The guides we had really made this experience. We have never done a hike like this, it was so unique, put us out of our comfort zone, and was a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Fantastic
Transport
Welcome to Pohue Pure Pod
Welcome to Pohue Pure Pod
New Zealand

This is what I was most looking forward to on our trip and it didn’t disappoint

Quality of Experience
Full Day Famous Routeburn Trail
Full Day Famous Routeburn Trail
Queenstown (NZ)

This was a tough hike, but we loved it! We hiked the entire day, which was about 12-13 miles. The views were incredible

Quality of Experience
Guides, Drivers and Staff
The guide walked so fast that our group was separated frequently. Made me feel like I couldn’t totally enjoy the experience because I had to keep up. Thankfully the trail is very well marked and easy to follow. He was very knowledgeable though so it was interesting to learn about the area, plants, etc.
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

Such a fun experience, even if you haven’t seen the lord of the rings movies (definitely helps to have seen the though)

Quality of Experience
Food
The buffet was so good!
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 09, 2024

Hello!!!
Thanks so much for the beautiful review !! It was so nice to work with you both and of course I would help any time in the future!!
I'll follow up with the Routeburn guide. Last time I did it he almost went too slow!!! They should adjust to the group so nobody gets behind.

Thanks again and call me anytime!
Liz

New Zealand is Amazing!
New Zealand | Feb 12 - Feb 28, 2024

D
Diane B.
Canada | Reviewed on Mar 04, 2024
I would like to thank Franck for helping us plan a magical trip to New Zealand! Going to NZ is like going back in time. The country is beautiful and so clean, the people genuinely friendly and the food and wine delicious. We absolutely loved the places where we stayed and overall the tours we took were great. We travelled from Auckland to Queenstown and in each place had wonderful experiences. Highlights included: wine touring on Waiheke Island, nighttime kayaking to see glowworms and... Read more

I would like to thank Franck for helping us plan a magical trip to New Zealand! Going to NZ is like going back in time. The country is beautiful and so clean, the people genuinely friendly and the food and wine delicious. We absolutely loved the places where we stayed and overall the tours we took were great. We travelled from Auckland to Queenstown and in each place had wonderful experiences. Highlights included: wine touring on Waiheke Island, nighttime kayaking to see glowworms and exploring the Waimangu Volcanic Valley in Rotorua, boat tour to Apawapa blue pearl farm, whale watching in Kaikōura, staying in the remote and very private Scrubby Bay at Annadale, 2 different 4WD tours one with Micheal on “The Road to Mesopotamia and Christine on the Cass Valley Backcountry Tour, our fabulous stay at Azure in Queenstown and finally our private wine tour with Kate from BlackZNQ.
There were a couple of things that stopped me from giving this trip a 5 star. Franck, overall, did a wonderful job organizing the trip but we found his Travel Book somewhat confusing and sometimes lacking in detail. One situation in particular we ran into difficulty when flying from Rotoura to Blenheim. We did not have detailed flight information and when we showed up at airport we found our flight had been delayed and we were not on the flight we expected. If it wasn’t for the amazing Air New Zealand staff we would have lost a whole day of travel. As well, I was disappointed with our Marlborough wine tour. We were happy Franck had arranged a private guide but unfortunately the guide knew nothing about wine and the vineyards we visited for tastings gave little information about region or wines. I would recommend asking for an experienced guide with in-depth knowledge of wine and region and request to talk with the guide to plan the day. Luckily we had very knowledgeable guides for our other 2 wine tours but it still would have been helpful to discuss expectations before hand. We loved our trip to New Zealand and appreciated the service KimKim provides!

Hotel Reviews
Park Hyatt Auckland
1010

Location fantastic, rooms clean and beautiful with great amenities and breakfast fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Black Swan Lakeside Boutique Hotel
Rotorua

The Black Swan was lovely, clean and comfortable. We enjoyed wine and cheese by the pool and the breakfast was good. We also enjoyed our dinner in the restaurant. We were disappointed the morning we had to leave early when we understood breakfast was served from 7 and no one was there. Overall, we enjoyed our stay and would recommend this hotel.

The Marlborough Boutique Hotel and Vineyard
Marlborough

We loved this hotel! The property is spectacular and staying there feels like you have gone back in time. We loved our room, it was spacious, beautifully decorated and filled with extra goodies, the delicious breakfasts we had each morning and the creative canapés and cocktails we had each evening were memorable. The heated pool area was a favourite place to drink wine, swim and enjoy the summer weather at the end of our busy days. All the staff were friendly and helpful but want to give a special thank you to Chris for her outstanding service. We can’t wait to return!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hapuku Lodge & Tree Houses
Kaikoura

It was a pleasure to stay in this unique hotel. Loved everything about it. Only wish our stay was longer

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Annandale
Pigeon Bay

Wow, this place is exceptional! From the personalized thrilling cliff hugging drive to the secluded private bay with Caroline leading the way, to the beautiful, fully stocked home with floor to ceiling windows across the front, to the gourmet meals provided daily by the chef, this place exceeded all our expectations. The food was abundant and delicious, the hot tub spa provided a fabulous place to star gaze and soak sore muscles after climbing the cliffs on both sides of the bay. We loved our stay at Scrubby Bay, Annadale and can’t wait to plan our next visit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vicarage Geraldine
Geraldine

We enjoyed staying at the Vicarage, Geraldine. We stayed here one night on route to Queenstown and found it clean and comfortable and located right in heart of Geraldine.

Azur Lodge
Queenstown

This place is amazing. The staff were so professional, friendly and helpful. We enjoyed the delicious breakfasts and canapés with cocktails and appreciated the shuttle to and from the Azure. Thanks for the great stay!

Authenticity & Character
The private villa had amazing views of the mountains, was beautifully decorated with natural woods and neutral luxurious fabrics and colours.
Location
This was a secluded enclave of a number of private villas outside of Queenstown.
Staff
Everyone was friendly and helpful. Special thanks to Linda for the excellent restaurant recommendations!
Cleanliness & Comfort
Lakestone Lodge
Lake Pukaki

The Lakestone Lodge is a great place to stay if wanting to explore Mount Cook but not stay in the village. The lodge had great service and the staff were friendly and helpful. The lodge is situated at one end of Lake Pukaki and looks up towards Mount Cook. We arrived late in afternoon on a gloomy day. Following a delicious dinner the weather had cleared so we climbed up the hill behind lodge. The panoramic view was spectacular but Mount Cook remained hidden. After sleeping in a clean, comfortable but smaller sized room with a private outdoor sitting area we awoke to a spectacular view of Mount Cook. It was a perfect sunny day without a cloud in the sky and this view was memorable. I will never forget the stunning blue of the lake and the distant snow peaked Mount Cook. Thank you for a wonderful stay.

Activity Reviews
Ahi Restaurant - 4 snacks and 4 courses
Ahi Restaurant - 4 snacks and 4 courses
Auckland

The creative menu and variety of unique foods was memorable. We enjoyed meeting Christian one of the owners of restaurant and particularly appreciated when he realized one of our party was not eating much and brought her a lamb dinner which she loved! Thanks so much for the exciting journey through NZ foods.

Waiheke Wine tour exclusive
Waiheke Wine tour exclusive
New Zealand

We loved the island, our guide and learning about the wine produced on this paradise!

Guides, Drivers and Staff
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

Such a memorable experience. Imagine paddling along in a tandem kayak with your husband on a star lit warm night. Then imagine gliding into small caves with glowing worms on the sides and ceiling. Magical!

National Hatchery
National Hatchery
Rotorua

It was very educational to learn about the endangered kiwis and how NZ and volunteers are making a remarkable difference in their survival! Well done!

Whale Watch Kaikoura by boat
Whale Watch Kaikoura by boat
Kaikoura

The VIP Captain Cabin feature was well worth it! The spacious comfortable seating, the top level viewing deck and the friendly and knowledgeable staff made the experience of viewing the male sperm whales memorable!

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Mar 12, 2024
Dear Diane,
Thank you for taking some time posting this review which is always helpful to appreciate your level of satisfaction. I am pleased to read that you did have a great time in NZ and did appreciate a couple of special places such as Marlborough Lodge, Hapuku Lodge and Azur Lodge. Scrubby Bay at Annandale is a very unique and special place that I do love as well, should you come back, we know a couple of other similar gems.
One of our main projects for the coming season is to develop...
Read more

Dear Diane,
Thank you for taking some time posting this review which is always helpful to appreciate your level of satisfaction. I am pleased to read that you did have a great time in NZ and did appreciate a couple of special places such as Marlborough Lodge, Hapuku Lodge and Azur Lodge. Scrubby Bay at Annandale is a very unique and special place that I do love as well, should you come back, we know a couple of other similar gems.
One of our main projects for the coming season is to develop a new roadbook which should be easier to read and more friendly to travel with.
As per the wine tour in Marlborough, I will go back to our partner to better understand why your guide was not knowledgeable about wine, we work with them on a regular basis getting very positive feedback.
Thank you for trusting our company, it has been a pleasure for me working on such a quality trip.
I wish you all the best.
Kind regards
Franck

Wow! New Zealand is BEAUTIFUL!
New Zealand | Feb 3 - Feb 26, 2024

Gabrielle
Gabrielle H.
Newark, NJ | Reviewed on Mar 04, 2024
Wow! New Zealand is BEAUTIFUL! I am so glad we planned our honeymoon with Kimkim because I guarantee we would not have experienced as much as we did without it. Our itinerary was very well thought out by Carly, making sure that we did not drive too much on any particular day and getting to experience so many of New Zealand's beautiful towns. Each town had it's own unique attractions and the drives between them had stunning views! Some of our favorite places/activities were the Mount... Read more

Wow! New Zealand is BEAUTIFUL!

I am so glad we planned our honeymoon with Kimkim because I guarantee we would not have experienced as much as we did without it. Our itinerary was very well thought out by Carly, making sure that we did not drive too much on any particular day and getting to experience so many of New Zealand's beautiful towns. Each town had it's own unique attractions and the drives between them had stunning views!

Some of our favorite places/activities were the Mount Cook region, where you are surrounded by majestic mountains, and the Doubtful Sound overnight cruise. Waking up in the Doubtful Sound with dolphins swimming next to the ship was truly magical! Getting to learn more about the Maori culture everywhere we went was another highlight that I will remember forever.

Thank you for everything!!

Local specialist: Carly Baker
Carly
Carly Baker
Local specialist in Wanaka, New Zealand | Replied on Mar 14, 2024

Kia Ora Gabrielle, thank you so much for your great feedback. I am so pleased you enjoyed your trip in New Zealand, it is such a beautiful country and so glad you got to explore it! Your feedback is really important to me, so I do appreciate it. Was great to work with you, thanks Gabrielle!

Excellent!
New Zealand | Oct 27 - Nov 10, 2023

Michelle
Michelle S.
San Francisco, CA | Reviewed on Mar 02, 2024

Ruth was extremely helpful, mindful of local activities and our limitations. We had the best time.

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Mar 04, 2024

I'm so glad you had a great time. It was great fun planning your trip.

Review of Trip to New Zealand
New Zealand | Feb 9 - Feb 26, 2024

P
Paula B.
Canada | Reviewed on Feb 28, 2024
Our trip included a portion supported by KimKim and 9 days organized through a different cycling company that we have travelled with previously. Overall, our trip was very good/excellent. Planning the trip with Ruth, in advance of leaving Canada was a very positive experience. Ruth was knowledgeable, flexible and understanding, very pleasant, responsive and helpful. We were not as impressed with Southern World after arrival in New Zealand. We did not receive the package from them in... Read more

Our trip included a portion supported by KimKim and 9 days organized through a different cycling company that we have travelled with previously. Overall, our trip was very good/excellent. Planning the trip with Ruth, in advance of leaving Canada was a very positive experience. Ruth was knowledgeable, flexible and understanding, very pleasant, responsive and helpful.

We were not as impressed with Southern World after arrival in New Zealand. We did not receive the package from them in our hotel room until the second day, although that might have been a hotel issue. Otherwise, all of the logistics worked according to plan, with one exception. All of the tour guides were very good and punctual.

Up until the point we left Canada, our itinerary included a sunset walk in the National Park at 7:-00 pm which was a minimum 1.5 hour drive from Taupo where we were staying (this was our first experience driving in NZ and thus it likely took us a little longer even than the predicted 1.5 hours). We were asked to call the day before (during business hours) to confirm the time of the sunset walk the following day. Unfortunately, although we were scheduled to arrive back from the rain forest the prior day by 4:00 pm, we did not get back to our hotel (where we had internet service) until 5:30 pm, so could not call; we were in areas with no service during the entire window provided to us to call to confirm. We had not noticed that the time in the booklet for this sunset walk had changed to 5:45 pm. However, even if we had noticed it, we would not have been able to make it in time for this rescheduled walk (and it would not really have been a sunset walk either!) - we did not arrive in Taupo until 12:30 pm, had lunch and took the cruise on Taupo Lake from 130 to 3:00 pm. We then had to go and check in to our hotel. So the earliest we could have left Taupo for the National Park would have been around 3:30 pm or so.

Even if we had seen the change, we had to drive to the park and would not have arrived prior to 5:00 pm at the earliest, but needed to grab a quick bite to eat for dinner, so this change in time could not have possibly worked for us.

We did not find the communication with Southern World very sympathetic to say the least. When we called the office, the timing was not acknowledged as being tight and we never received any sort of apology. I am not sure what the cost of this sunset walk was - we arrived at 6:45 pm, waited til 7:00 pm and contacted the office to learn it had been changed. Needless to say, we did not have the experience of the sunset walk in the national park and our only choice was to get back into the car and drive 1.5 hours back to Taupo. This was most unfortunate. The last communication on this matter that we had from Southern World was that the time had not changed - it was always 5:45 pm, which is categorically not correct.

On our final day in Queenstown, there was a pick up from our hotel which was not really necessary as he dropped us off a half block from our hotel! We arrived back at the end of the day from Doubtful Sound about 15 min early; we looked around for a taxi, as we didn't want him looking for us; we could not find one, so we just walked back to our hotel, which was our preference anyway - but we just thought you should know. We hoped that he had not arrived later looking for us - we did stay around for about 5 min.

Our only suggestion is that ground/local operators communicate via imessage/what's app as a rule of thumb since these are internet-based communication mechanisms. We had eSIM cards while in New Zealand and could do calls and messaging through What's App, messages through imessage, or via email - however, we did not have access to phone which was their default method for communicating. 

So, overall - a great experience doing the planning with Ruth; a generally good experience with all logistics on the ground in New Zealand, with one exception - which did colour our perspective a bit in regard to Southern World - not because it happened, but more the tone of the communications about the issue with their staff.

Activity Reviews
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

Excellent guide; punctual pick up; very knowledgeable Note that they did not ask about allergies and i could not eat the lunch as a result

Quality of Experience
Food
Ask about allergies
Guides, Drivers and Staff
Transport
Daily Scenic Cruise
Daily Scenic Cruise
Taupō

Enjoyable, pleasant staff; just the right amount of time; comfortable boat

Quality of Experience
Guides, Drivers and Staff
Full Day Famous Routeburn Trail
Full Day Famous Routeburn Trail
Queenstown (NZ)

Excellent guide; did this in torrential rain

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

Beautiful scenery, guide on bus very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Should plan to make a stop on the two hour drive
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Feb 29, 2024

I really enjoyed working with you Paula and am so very pleased that you enjoyed New Zealand. I look forward to working with you again when you are ready to plan your Australia Trip!

Ruth

Working with Monika was a pleasant experience...
New Zealand | Jan 17 - Jan 24, 2024

T
Tyler B.
Denver, CO | Reviewed on Feb 28, 2024

Working with Monika was a pleasant experience. She did a phenomenal job helping us plan our trip. Once we arrived in New Zealand we had a few changes to our itinerary due to weather and Monika was quick to respond and help us with our updates. We would highly recommend working with Monika if you are looking to travel to New Zealand.

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Feb 28, 2024

Hi Tyler and Ashley!

Thank you so much for your kind words! It was truly a pleasure assisting you with your trip to New Zealand. I'm glad to hear that you enjoyed the planning process and that I could be of help with the adjustments during your stay. Your recommendation means a lot, and I'm thrilled to have been a part of your travel experience.
If you ever plan to visit New Zealand again or need assistance with any future travels, please don't hesitate to reach out.

Wishing you many more memorable adventures ahead!

Amazing New Zealand honeymoon
New Zealand | Feb 12 - Feb 24, 2024

Steven
Steven F.
Lino Lakes, MN | Reviewed on Feb 27, 2024

We ha an amazing trip to New Zealand, and Connie was wonderful in getting it organized. This was for our honeymoon, and she took care of finding us the best hotels and some excellent ground tours. There were even surprise cakes along the way which was a great touch. Plus the service and customization to exactly what we wanted was excellent. Would deflintely work with Connie again in the future. It was a great combination of being able to travel independently while not worrying so much about the planning, which can be so time consuming with all the options these days. Definitely A+++++!

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Feb 28, 2024

Hello Steven
I am thrilled you enjoyed everything we discussed for your trip and that you celebrated your honeymoon in style. We are thrilled that you had a seamless and stress-free experience with us. Your kind words are a great testament to the hard work and dedication we invest in each job.
We hope to see you soon on another of our trips.

Take care, and thank you again for your fantastic review
Connie

Best Honeymoon :)
New Zealand | Feb 4 - Feb 24, 2024

K
Karen R.
Manhattan, NY | Reviewed on Feb 26, 2024

Vickie was amazing! She was very helpful in planning a great honeymoon. She was able to provide us with advice on logistics of travelling in New Zealand along with great recommendations on activities. Our honeymoon went smoothly and had us arriving to New Zealand ready to just enjoy our trip knowing everything has been taken care of.

Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Feb 27, 2024

Aw Karen I cant believe your trip is over! It was such a long time coming. Thank you so much for working with me on this trip of a life time. You and Hamilton were so much fun to work with.

It was such a pleasure :)

Take care

Truly an adventure
New Zealand | Feb 11 - Feb 23, 2024

Nick
Nick M.
Chicago, IL | Reviewed on Feb 24, 2024
Loved most everything except the very long days of bus trips. It was a bit too much. The hotels were good and the tours were good. In retrospect I would have included some down time but we enjoyed seeing the country. Thanks Ruth for all the time you out into making our trip and adventure. Read more

Loved most everything except the very long days of bus trips. It was a bit too much. The hotels were good and the tours were good. In retrospect I would have included some down time but we enjoyed seeing the country. Thanks Ruth for all the time you out into making our trip and adventure.

Hotel Reviews
QT
Queenstown

Nice hotel but we had the back side view of a side of a mountain and a construction site. So ask for the view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Suites

Motel so get your bags to your room yourself. But very nice room. Probably the best in the town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Christchurch Hotel
Christchurch
Authenticity & Character
O
Location
Pullman Rotorua
Rotorua
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage CityLife Wellington
Wellington
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage Hotel Auckland
Auckland

Older hotel needs some updating but nice. There are better choices in the area. The german restaurant in the hotel however is terrible. They need to rethink that space. Both our dinners were disgusting but my husband ate his anyway.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Fun day drinking wine and talking to people from all around the world. Iy was a lovely day.

Quality of Experience
Food
Guides, Drivers and Staff
Very knowledgeable and super friendly
Transport
Full Day Milford Sound  Van/Cruise/ Van (Shared small group tour)
Full Day Milford Sound Van/Cruise/ Van (Shared small group tour)
Queenstown (NZ)

The tour was great and our first for our trip. Our guide was amazing he knows so much about the area and vegetation. Very nice too. The bus ride however was too long. With the bus and the boat it was 12 hours. Long day!!

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

Fun!

Quality of Experience
Transport
Crater Experience (Cowan's Observatory)
Crater Experience (Cowan's Observatory)
New Zealand

Amazing star gazing. Our guide was a super enthusiastic astronomer. We are not but it was interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Traverse Scenic Flight
Grand Traverse Scenic Flight
Lake Tekapo

I was scared my husband thought it was great. We had a very windy day and they needed to use a different plane for the flight. But at 3000 feet it was much better. Amazing views! I couldnt wait to be on the ground.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Transfer Tekapo to Christchurch
Shared Transfer Tekapo to Christchurch
Lake Tekapo

Innercity bus. Crowded and we were last on so we couldnt sit together. 4 hours of crowded uncomfortable bus. 2 thumbs down from us.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Akaroa & Harbour Cruise
Full Day Akaroa & Harbour Cruise
Christchurch

We loved this day. The ride wasnt terrible and the boat was nice. Our driver was great. The guy that owned and drove the boat was also the builder of thr boat which is amazing. We didnt see many Dolphins, we also saw tiny penguins and seals. Nice day. Great little town. Lunch was delicious too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coastal Pacific Train - Christchurch to Picton
Coastal Pacific Train - Christchurch to Picton
Christchurch

Nice and comfy ride. Theres food on board. Great scenery including a huge pod of Dolphins feeding in the water.

Quality of Experience
Guides, Drivers and Staff
Transport
Interislander Ferry - Picton to Wellington
Interislander Ferry - Picton to Wellington
New Zealand

Nice ride. But be quick to get your spot. We bought an upgrade to an area and didnt end up sitting there because we thought we were in the right spot. It was fine we had nice seats in the front of the ship.

Quality of Experience
Guides, Drivers and Staff
Transport
Zealandia Twilight Tour
Zealandia Twilight Tour
Wellington

We are not usually bird watchers but this place is amazing. Theyre trying to restore this habitat back to pre settlers and succeeding. We saw 3 Kiwi which are extremely endangered and a bunch of other endangered birds and a few reptiles. Way better then expected.

Quality of Experience
Guides, Drivers and Staff
Te Po Combo - 90 Minute Guided Tour & Evening Experience
Te Po Combo - 90 Minute Guided Tour & Evening Experience
Rotorua

Fun cultural event to learn about the people, have dinner and to see Geysers

Quality of Experience
Guides, Drivers and Staff
Transport
Left without us but they had another vehicle get us back to the hotel
Full Day Rotorua to Auckland Hobbiton and Waitomo Tour
Full Day Rotorua to Auckland Hobbiton and Waitomo Tour
Rotorua

Fun day at Hobbiton. Fan or not will enjoy the day.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide was great! Very animated and fun.
Transport
Morning Eco Thermal Park Tour - Waiotapu & Waimangu
Morning Eco Thermal Park Tour - Waiotapu & Waimangu
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

The guides are great. The morning was a city tour and the afternoon volcanos, rain forest and the black sand beach (hot sand but beautiful). We've done a lot of this already so it was a repeat. But nice if your first time.

Quality of Experience
Guides, Drivers and Staff
Transport
America's Cup Sailing Experience
America's Cup Sailing Experience
Auckland

Super nice. Took the ride on a real Americas Cup Racing boat. Helped the crew raise and lower the sails. It was a great way to end our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Feb 26, 2024
Welcome home Randi and Nathan! I am so pleased that you enjoyed New Zealand! Its is a wonderful destination! I know we were covering a lot of territory but glad you got a good look at the country without needing to self drive which was important to you. The Intercity bus is less than ideal but without driving one of the only options for that leg of the trip. The Milford Sound tour is a long day as the Sound is a long way away but that can be shortened by flying or helicoptering in one... Read more

Welcome home Randi and Nathan! I am so pleased that you enjoyed New Zealand! Its is a wonderful destination!

I know we were covering a lot of territory but glad you got a good look at the country without needing to self drive which was important to you. The Intercity bus is less than ideal but without driving one of the only options for that leg of the trip. The Milford Sound tour is a long day as the Sound is a long way away but that can be shortened by flying or helicoptering in one or both directions but that does up the cost and I knew Randi was not partial to flying (so glad you did the Mt Cook flight and enjoyed it)!

For travel in high season of Nov - April we recommend booking as early as possible so you have the widest range of hotel options. 4 months prior does limit what is left to choose from. Thanks for the feedback on those!

I'm glad you enjoyed the rest of your tours and experiences even some you were not sure about before you left. Its always nice to be pleasantly surprised. I really enjoyed working with you on the trip! Welcome back! Australia next time???

We took a 2-week trip to New Zealand planned ...
New Zealand | Jan 23 - Feb 5, 2024

Ann
Ann A.
Tampa, FL | Reviewed on Feb 12, 2024
We took a 2-week trip to New Zealand planned especially for us by kimkim. NZ is big and spread out- very overwhelming for first-timers to plan where, when and how. Kimkim knew all the best things to do based on our interests and we stayed in great hotels, saw amazing things and had fabulous adventures. We saw and did things we might have overlooked if we’d been on our own- and we loved it all! I never knew I’d get so excited gazing at a newly hatched kiwi chick- but it was thrilling to... Read more

We took a 2-week trip to New Zealand planned especially for us by kimkim. NZ is big and spread out- very overwhelming for first-timers to plan where, when and how. Kimkim knew all the best things to do based on our interests and we stayed in great hotels, saw amazing things and had fabulous adventures. We saw and did things we might have overlooked if we’d been on our own- and we loved it all! I never knew I’d get so excited gazing at a newly hatched kiwi chick- but it was thrilling to see a bird that is slowly being brought back from near extinction. Have you ever held a chunk of an iceberg? Taken a trip on a coal-fired tramp steamer? Gasped at the beauty of unspoiled mountains and mirror clear lakes? Swung on the world’s largest swing (70m drop, 300m swing)? Slathered yourself with silky smooth volcanic mud? We did all that and more.
Checklist for my next vacay:
Passport ✔️ Visa✔️ Contact kimkim✔️

Hotel Reviews
Hotel Ibis Rotorua

Not my favorite, old & dated. There is a Novotel next door that looked much nicer. Great location though, 5 minute walk to bars & restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hermitage Hotel
Mount Cook Village

Historic hotel. My room had a breathtaking view of Mt. Cook. Staff is great- the chef was circulating the buffet & showed me how to eat a green-lipped mussel & explained the bigger mussels are female & sweeter, smaller ones are male & not as sweet (I couldn't tell a difference in taste).

The White Morph - Heritage Collection
Kaikoura

Darling beachy hotel.

The Hotel Britomart
Auckland

One of, if not the, most fabulous hotels I've ever stayed in! Absolutely beautiful. The bath & body products in the room are soooo nice I bought some to take home. I took pix of the shower so I can remodel mine like theirs- I loved the rough hewn herringbone tile, the shelf instead of a niche, and the horizontal drain, just in case you're curious what I found so special in a hotel shower! I hated to leave. I'll def stay here the next time I'm in Auckland.

Activity Reviews
Auckland Harbour Dinner Cruise
Auckland Harbour Dinner Cruise
Auckland

It was by sailboat not motorboat, which was extra special. The commentary was really interesting- we sailed right by the entire New Zealand navy, 8 boats, one with a gun! The crew was great. Meal was a bit strange, served in bowls, but the guys were so enthusiastic it was a fun excursion.

Te Pō - Indigenous Evening Experience
Te Pō - Indigenous Evening Experience
Rotorua

The Māori are a proud people, eager to share their heritage with outsiders. I was afraid the show would be touristy and cheesy, but it definitely was not!

Hells Gate - Hell's Gate Experience (Geothermal Walk, Mud Bath, Sulphur Spas)
Hells Gate - Hell's Gate Experience (Geothermal Walk, Mud Bath, Sulphur Spas)
Rotorua

Don't miss a dip in the mud baths. The mud is luxuriously silky smooth. Listen to their instructions- they said don't wear jewelry for 48 hrs afterward, it will tarnish. I scoffed. I was wrong- see photo of the sterling silver earrings I put on that evening! They polished up nicely once I got home, however.

Swim with the Dolphins Tour
Swim with the Dolphins Tour
Kaikoura

Where else can you swim with hundreds of dolphins in the OPEN OCEAN??

TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

Interesting coal-fired tramp steamer ride. Best buffet of the trip! Sheep shearing with Quinn and his dog Mist was fun.

Milford Sound Full-Day Adventure
Milford Sound Full-Day Adventure
Queenstown (NZ)

Unfortunately we had to drive back instead of fly back because of weather. Our flight was promptly refunded. I'm sure it's spectacular from the air...

Shotover River Canyon Jet Boat Ride
Shotover River Canyon Jet Boat Ride
Queenstown (NZ)

Don't miss this! It would NEVER be allowed in the USA. A very hairaising ride- at times I thought we'd for sure crash into the canyon walls or flip on rocks in the river but the boat driver was very good.

National Kiwi Hatchery Tour
National Kiwi Hatchery Tour
Rotorua

I'm not into birds at all but the hatchery was very interesting, it was thrilling to see newly hatched kiwi chicks and learn how this unique bird is being brought back from near extinction.

Redwoods - Nightlights
Redwoods - Nightlights
Rotorua

It was tons of fun walking across narrow suspension bridges high in the treetops in the dark by the glow of beautiful lanterns.

Visit the Te Papa Museum
Visit the Te Papa Museum
Wellington

Fabulous museum! Don't miss the preserved giant squid. The Gallipoli exhibit (think of it as New Zealand's Dunkirk) is absolutely incredible.

Glacier Explorers - Mount Cook
Glacier Explorers - Mount Cook
Aoraki / Mount Cook Village

Pretty amazing! One of the few places in the world where a glacier feeds into a lake - and the lake is accessible!

AJ Hackett Nevis Swing
AJ Hackett Nevis Swing
Queenstown (NZ)

Loved it! Not as scary as bungee jumping with a rope.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Wanaka, New Zealand | Replied on Feb 14, 2024

Hi Ann,

Thanks so much for the review. I love the detail too regarding each accommodation and activity. This level of detail really helps us to evaluate the products and services we use and get first hand feedback. It surely is a diverse country and I'm glad you enjoyed the unique experiences we have to offer.

Kind Regards
Sabina
(On behalf of Laurel)

New Zealand 14 day trip
New Zealand | Jan 23 - Feb 5, 2024

Lori
Lori M.
Orlando, FL | Reviewed on Feb 08, 2024
Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation,... Read more

Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation, transportation and accommodation went as planned. Only a few things canceled but that was due to weather and we got a full refund. Every guide we had was welcoming and professional. Big shout out to Shaun at Altitude for our trip to Milford Sound and Iveta with Cheeky Kiwi. What a wonder beautiful county New Zealand it. This was a once in a lifetime trip. Thanks to Sabin and Laurel.

Hotel Reviews
The White Morph - Heritage Collection
Kaikoura

Cute, quite and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Britomart
Auckland

Probably one of my favorite hotels I have stayed in. very clean and quaint.

Authenticity & Character
Location
great location
Staff
very friendly
Cleanliness & Comfort
Hotel Ibis Rotorua

Rooms were very dark and carpet seemed dirty. I would not stay here again. Staff was nice tough

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Wanaka, New Zealand | Replied on Feb 08, 2024

Hi Lori,

Thanks so much for the lovely review. It has been a delight working with you so I am so glad you have had a wonderful trip!

Sabina