Sotiria Prodromiti

Our trip was perfect! Sotiria did a great job. I had tons of questions and she never seemed bothered by me and my need for details. She always responded quickly and was available before, during and after our trip. She went above and sent a anniversary gift our first night, to our hotel!

We enjoy our trip in Iceland very much. Sotiria has been really helpful and answered all of our questions. Her planning has helped smooth our trip and we had more opportunity to enjoy the moment with less worry.

Sotiria made it so easy to set up our trip. The itinerary and all pick-up and drop-off arrangements were perfect. The tours were everything we hoped they would be.
The guides were knowledgeable and professional. We are very glad we booked with Sotiria.

Absolute first rate experience - used kimkim for the first time and was not disappointed. Sotiria is super helpful and planned a great itinerary for us, tailored to our interests and timeline while also highlighting the best that Iceland has to offer. Special thanks to her for adding my spouse to the trip just 8-10 days before I was scheduled to leave! It ended up being a very memorable trip, and I will most definitely use the site again and recommend it to others (have already been doing so!)

Golden Circle tour with Jacob (Arctic Adventures) was great, as was the 2-day South Coast Tour with Siggi (Troll). Also highly recommend the Inside the Volcano tour - expensive, but really worth it! Hotel Skuggi is a nice hotel with a good location, decent rooms and good breakfast. Would also suggest staying close to Laugavegur to maximize the sights and time locally, something to keep in mind for other travelers.

I also found Sotiria's recommendations for Reykjavik quite useful (places to eat, shop, etc.). The whole experience with Iceland Unlimited was fantastic.

Sotiria was so helpful every step of the way. She answered all of our questions and communicated often and provided lots of information. About 2 weeks before our trip, we asked if we could add another person and she made all the arrangements to make that happen. The hotels she booked for us were excellent.
I loved all of Iceland. Each place we visited was beautiful and awe-inspiring. The country was so clean - no litter, buildings taken care of, etc. The people were friendly and helpful. The most memorable experiences for me were getting to see puffins and seals, riding horses on the beach and the glacial lagoon and diamond beach.

My family/group of 5 went on our own self guided tour and it was amazing getting to build our own itinerary and work with Sotiria. She made the trip planning a breeze and we were able to fully enjoy all the sights and natural wonders Iceland had to offer

Sortiria organized everything very well. Her suggestions about what to see and do when were excellent.

The car rental was excellent, and the enterprise agent was very helpful.

The hotels / Guesthouses were all good - the best room was the Stracta hotel. In general the hotels all had winter blankets, and for many the windows did not open very wide so we were quite hot given the weather. It would be great if hotels could use the "layering concept" that hikers use for their clothes when the plan the blankets for their beds.

From the beginning the trip planning was very easy. Sotiria was very responsive to all my requests and followed up on all communication very quickly. The trip itself was excellent. We thoroughly enjoyed our time in Iceland and were in awe of it's beauty. I was slightly concerned upon our arrival at the airport that our driver was not there to meet us. He arrived about 30 min. after our flight and then took us to our hotel. He was very apologetic and friendly. The information packet provided by Sotiria was very professional and she even included a map with our driving route highlighted and interesting sports marked along the way. We had a few episodes of bad weather during the trip including one road closure due to high winds however Sotiria communicated with me and made sure we were able to get to our hotel. It was nice to know we had a local agent we could call when weather conditions changed. I highly recommend using the kimkim service for trip planning.

Thanks Sotiria for an helping us plan an amazing trip to Iceland!
We had such a great time there and are so pleased we ended doing all the fun things you suggested. The waterfalls and the ice cave were the highlights of the trip!

The hotel accommodation arranged were overall good and the travel map was well marked with the route and locations of hotels and places of interest clearly indicated.

However the following negative experiences limited the extent and the peace of mind for us to fully enjoy the trip despite a well planned itinerary.

i) Upon arrival, to our surprised we were informed that Hong Kong currency (eventhough it is a major currency which is accepted internationally) was not accepted at the money changer at the airport; which led to some initial concerns and delays resulting in our arriving late to Reykjavik.. This was a disappointment as we had chosen the itinerary to spend an extra day in Klauster instead of Reykjavik and had planned to explore Reykjavik on day of arrival.

ii) The pickup by Enterprise Car Rental was late and we have to call a few times to chase them. We were also surprised that the pickup to their office was only for 2 instead of the group which meant that the rest had to wait at the hotel. This delay resulted in a rush to cover the place of visits and we only arrived at the hotel in Henna very late.

iii) The rental car developed some noise after we went off-road to visit some of the places of interest on the very first day which was a Saturday. Eventhough we managed to contact their helpline, we were unable to have it checked at a service centre since it was a weekend. This created a overhanging worry over us for the next 2 days as we were worried that the car may fail any time and in a remote location.

iv) We managed to send the car to a service centre in Klauster on Monday. The time spend waiting and checking again cause further unnecessary delays. We also had to pay for the maintenance in advance.

v) As we only reach back to Reykjavik after 5pm, we could only drop-off the car at the bus terminal parking area and email the claims for reimbursement as we had opted for a Zero access insurance coverage. To-date we have not received even a acknowledgement of my email nor reimbursement.

vi) There was an initial error in the number of pax (2pax instead of 4pax) stated on the voucher for the Flybus transport to airport. After we reported this, a replacement voucher was subsequently received via email. We only realized that the new voucher was issued with a wrong travel date when pointed out by the staff at the bus-station. Prior to that we had to endure suspense and worries of missing our flight as there was no pickup from Bus Stop at the designated time and repeated calls to enquire and chasing for a pickup. Eventhough it was our error to only check that the number of pax was correct and not double checking the travel date on replacement voucher, we had not expected an error since the first voucher had the correct date. Luckily the management at the bus terminal was kind enough to arrange for a taxi to send us to the airport at no extra cost so that we could be on time to catch our return flight.

Regrettably the above bad experiences soured what could otherwise had been a great holiday and tour for our family with what Iceland has to offer.

Regards