Kimkim Trip Reviews

4.8
Based on 11,733 ratings
Read 11,733 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Trip to Bulgaria and Romania with Fantastic Local Guide
Romania | Apr 2 - Apr 12, 2024

K
Kathy C.
Austin, TX | Reviewed on Apr 15, 2024

Responsive and thoughtful planning process by Florin - we were in constant communication and the details were ironed out very quickly. The local guide Mircea Maftei was one of the best we've had in all our experience with kimkim - very knowledgeable, great english, and above and beyond service.

Local specialist: Florin Preda
Florin
Florin Preda
Local specialist in Bucharest | Replied on Apr 19, 2024

Dear Kathy,
Thank you for your review.
I am happy to hear you had a great tour, and that Mircea was one of the best tour guides in your traveling experience with KimKim.
It would be a pleasure to help you discover other places from Romania and Bulgaria in the future.

Greetings from Romania,
Florin

Active India and Ravi were awesome!
India | Mar 25 - Apr 4, 2024

D
Dorothy S.
Newark, NJ | Reviewed on Apr 15, 2024

We had a seamless trip put together in a short timeframe. Besides the amazing sites and people in India, we especially were grateful for transfer agents, guides, and drivers. They were all well versed in what we were doing, easy to commicate with, and made our trip to India very enjoyable.

Local specialist: Ravi Tickoo

Paris: The tour guide of the Gourmet trip, Sa...
France | Apr 1 - Apr 10, 2024

First-of-May
First-of-May G.
Hong Kong SAR China | Reviewed on Apr 15, 2024
Paris: The tour guide of the Gourmet trip, Sarbine Leung was affable, resourceful and professional. The fact that she was from Hong Kong was a pleasant surprise to us. We enjoyed Paris, it is full of heritage and we will go there again in the future. Next time, we would love to explore the local little shops. For the river cruise dinner, we think the atmosphere was good, the food was fair but the service (the waiters) are not polite enough. Amboise: The tour guide Sophie was very... Read more

Paris: The tour guide of the Gourmet trip, Sarbine Leung was affable, resourceful and professional. The fact that she was from Hong Kong was a pleasant surprise to us. We enjoyed Paris, it is full of heritage and we will go there again in the future. Next time, we would love to explore the local little shops. For the river cruise dinner, we think the atmosphere was good, the food was fair but the service (the waiters) are not polite enough.

Amboise: The tour guide Sophie was very pleasant and took good care of everyone. We love the tranquility and the peaceful ambience of Amboise. We particularly love the cottage style hotel in Amboise. The breakfast lady of the hotel made very good fried eggs which us felt at home. The restaurant recommendation was also very good.

Bordeaux: We love Bordeaux a lot, its vibrancy and sunshine (though a little drizzle) made us very joyful. The city tour guide Jessica was very friendly, resourceful and professional. She taught us a lot of Bordeaux history which was very interesting. Another tour guide, Radouane who took us to the oyster farm was also very good. We enjoyed the spectacular view and experience of La Dune du Pilat a lot, we will definitely come with other family members and friends in the future. The trip was followed by a nice seafood lunch in La Co(o)rniche which made our day.

In general, we are 90% satisfied with the arrangement of Mathilde, if we are to name some areas for improvements, it would be better if you can work with the service providers to assign the tour guide/ contact to us a night before so that we can connect with him/her via Whatsapp earlier.

Thanks again, Mathilde (KimKim). We plan to go to Italy in 2025 (probably Easter). Hope that you can help us with the planning and arrangement. This time, we hope that we can pull in one to two pairs of couples to join us so as to make the trip more joyful.

Cheers,
First-of-May

Hotel Reviews
Hôtel Bastille Speria 3*
Paris

The location is very convenient and the breakfast was simple but good

Authenticity & Character
The choice of the yogurt was super good
Location
very central, convenient to get to most destinations
Staff
The reception provided helpful instructions
Cleanliness & Comfort
Hotel Le Clos d'Amboise
Amboise

We love the cottage-style of the hotel, it looks so antique and warm. The room is spacious and well equipped.

Authenticity & Character
I like the color of the decoration and the furniture too, very French to us
Location
Staff
The lady which prepared the breakfast was so nice and proactive in offering more to us
Cleanliness & Comfort
Clean and comfy
La Maison Bord'eaux
Bordeaux

A good hotel for the stay in general

Authenticity & Character
Location
Convenient to get to the pedastrian areas
Staff
very helpful and efficient
Cleanliness & Comfort
Activity Reviews
Skip the line Eiffel Tower Summit Tickets
Skip the line Eiffel Tower Summit Tickets
Paris

A must-go in Paris. The view is spectacular.

Quality of Experience
Guides, Drivers and Staff
Hugo was confident and professional in telling us the history
Transport
Paris Dinner Cruise
Paris Dinner Cruise
Paris

It was a nice experience of having dinner in a river cruise, especially you can take some pictures with Eiffel Tower (like a jewel) in the evening

Quality of Experience
Food
Guides, Drivers and Staff
Half-Day Tour to La Vallée Village from Paris
Half-Day Tour to La Vallée Village from Paris
Paris

Most of the shops didn't offer good discounts and the items were still very expensive, however we managed to find a brand which offered nice and reasonable priced suits. We enjoyed a good meal in one of the steak houses in La Vallee Village

Quality of Experience
Guides, Drivers and Staff
Transport
Entrance tickets to the Sainte Chapelle
Entrance tickets to the Sainte Chapelle
Paris

A must-go in Paris if you love history and architecture

Quality of Experience
Latin Quarter Gourmet Tour
Latin Quarter Gourmet Tour
Paris

Love to learn and feel the everyday lives of the Parisiens. We learned a lot from the guide Sarbine and enjoyed the pastries, cheese, ham and wine of the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Villandry Castle, Azay-le-Rideau and Vouvray Vineyards
Villandry Castle, Azay-le-Rideau and Vouvray Vineyards
France

Villandry Castle is super beautiful and eye-opening. It is a must-go! Azay-le-Rideau is so elegant and magnificent, it is also a must-go! Vouvray Vineyards is also a must-go to learn about French grapes and its wine-making.

Quality of Experience
Guides, Drivers and Staff
Sophie + the other colleagues of the service providers were so warm and helpful
Transport
Comfy ride
Landmarks of Bordeaux
Landmarks of Bordeaux
Bordeaux

We learned a lot about the history of Bordeaux from the guide Jessica.

Quality of Experience
Guides, Drivers and Staff
Jessica was awesome
Private day trip to the Atlantic Coast, Arcachon Bay & Dune du Pyla
Private day trip to the Atlantic Coast, Arcachon Bay & Dune du Pyla
Bordeaux

We loved everything about the day trip to Arcachon Bay and Dune Du Pyla. They are all must-go. Spectacular views of Dune du Pyla Interesting to learn how to farm oysters...

Quality of Experience
Guides, Drivers and Staff
Professional guide
Transport
Comfy ride
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Apr 16, 2024

Bonjour!
Thank you for sharing this wonderful review about your trip to France, I'm so glad to read you enjoyed your experience from Paris to London :) I can't wait to hear from you about your Easter trip to Italy! In the meantime, I wish you both all the best!
Best regards,
Mathilde

Amazing family trip to Costa Rica
Costa Rica | Mar 27 - Apr 6, 2024

B
Ben H.
Columbus, OH | Reviewed on Apr 15, 2024
The team did an amazing job helping us with a fantastic experience. We spent three nights in Monteverde and seven nights in Nosara. Monteverde and the Cloud Forest was unlike anything I have ever seen before. We spent a few days hiking, ziplining and learning how chocolate and coffee is made. I personally loved the cloud forest. My wife loved the chocolate and coffee experience. The kids favorite was the night hike and zip lining. The hotel recommendation was very unique. With nine... Read more

The team did an amazing job helping us with a fantastic experience. We spent three nights in Monteverde and seven nights in Nosara. Monteverde and the Cloud Forest was unlike anything I have ever seen before. We spent a few days hiking, ziplining and learning how chocolate and coffee is made. I personally loved the cloud forest. My wife loved the chocolate and coffee experience. The kids favorite was the night hike and zip lining. The hotel recommendation was very unique. With nine buildings stretching from the bottom of the mountain to the top, the resort felt like it was in the rain forest. Our room was at the very top of the mountain providing us with wonderful views of the golf of Nicoya.

We initially hesitated on planning a trip to Costa Rica. With four young kids, I was concerned that we would have challenges traveling between the airport and differing locations. For those that haven't been to CR, the roads can be a challenge. Gustavo connected us with Ride CR. This took all of the stress out of our trip. I would highly recommend using Ride CR if you are planning to move around the country with smaller kids.

Jessica was wonderful. She helped us schedule all the tours and activities. I really appreciated her responsiveness and ability to accommodate late changes that were needed. I was super surprised at how easy KimKim made this. I would 100% use this group again.

Hotel Review
El Establo Mountain Hotel
Monteverde

Such a unique hotel. The grounds are beautiful. The staff are wonderful. Our room was at the top of the mountain. It is easily a 20 minute walk. The shuttles made getting around the hotel super easy. I would recommend staying as high up as possible. You get a good view and a bit more of a breeze. I can't say enough about the staff. My daughter tripped and was injured and required stiches. The hotel staff offered to have a doctor visit the hotel to have her treated. They could not have been nicer. I would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos

Amazing time in Cusco, Sacred valley and Machu Picchu
Peru | Apr 6 - Apr 12, 2024

Bjoern Andre
Bjoern Andre E.
Flagami, FL | Reviewed on Apr 15, 2024
Our trip to Cusco, Sacred valley , short Inca trail and Machu Picchu was amazing. The program was very well planned. The hotels included were very nice and perfectly located. We were picked up at the airport and hotels every morning always on time. Our guide for 4 days, Emilia, was perfect; full of knowledge, passion and interesting with a big smile. :-) We can recommend using kimkim for a trip to this region. Thanks! Read more

Our trip to Cusco, Sacred valley , short Inca trail and Machu Picchu was amazing. The program was very well planned. The hotels included were very nice and perfectly located. We were picked up at the airport and hotels every morning always on time. Our guide for 4 days, Emilia, was perfect; full of knowledge, passion and interesting with a big smile. :-) We can recommend using kimkim for a trip to this region. Thanks!

Hotel Reviews
Casa San Blas Boutique
Cusco

Very nice hotel and perfect location! Very good staff and breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean and comfortable, but you can hear noise from other rooms easily
El Albergue Ollantaytambo Boutique Hotel
Cusco

Unique hotel on the train station to Machu Picchu. Very nice garden around the buildings. Big rooms. Good breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Lima

Modern luxury hotel in Macchu Picchu. Very good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sacred Valley Tour: Pisac and Maras  - Lunch at MountainView Experience Lodge
Sacred Valley Tour: Pisac and Maras - Lunch at MountainView Experience Lodge
Peru

Very nice and interesting! We even got a bonus trip to the salt production plant

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lunch at Mountainview
Lunch at Mountainview
Peru

Highly recommended. Excellent view, food, service and meet with lamas

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru

6 hours walk with breaks in a medium demanding trail. Perfect alternative if you don't have time for or want to walk the 4 day trail. 2 impressive Inca sites on the way to Machu Picchu.

Quality of Experience
Food
The lunch box was ok, but it is good to bring some snacks in your backpack.
Guides, Drivers and Staff
Transport
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Peru

Machu Picchu is amazing. Our guide, Emilia was just perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
Good car and driver back to Cusco, but we had to wait 1/2 hour before he found us.
Local specialist: Jessica Danker
Jessica
Jessica Danker
Local specialist in New York City | Replied on Apr 15, 2024

Thank you so much for the great review. It was a great experience working together to make this itinerary happen!

The KimKim team, especially Pedro, made our t...
Portugal | Apr 6 - Apr 13, 2024

E
Erica W.
Ashburn, VA | Reviewed on Apr 15, 2024

The KimKim team, especially Pedro, made our trip to Portugal smooth, exciting, and fulfilling. We especially loved our walking tour guide in Porto (Bernardo - amazing) and our drivers (Miguel from Lisbon to Sintra + Porto & Pedro to the Douro Valley). Every location we saw was wonderful for its own reasons. Thank you for organizing a great trip with our group and making adjustments when we asked!

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 16, 2024

Dear Erica,
Thank you so much for your kind words and review - it really means a lot.
I will be happy to share your comments with everyone involved :)
It was my pleasure to assist the six of you on your trip to my lovely country.
Your friend in Portugal - Pedro

Hotels were good. Transport between different...
Japan | Mar 30 - Apr 12, 2024

Zoka
Zoka M.
United Kingdom | Reviewed on Apr 15, 2024

Hotels were good. Transport between different places with the van was good.
Tours guides took us from the hotel to the van and to the planned destinations. We had too many tourist guides, some of them were very unexperienced and they lacked any deep knowledge of the places that they took us to. It seems that the language was a barrier, too.
This trip was overpriced for the quality that we had.

Local specialist: Alisa Liu

Our new favorite way to travel!
Australia | Mar 30 - Apr 12, 2024

D
Divya T.
Seattle, WA | Reviewed on Apr 15, 2024
I don't know what we would have done without Vicky! When we started, we only knew we wanted to go to Australia, and nothing much else. Right from deciding which cities to visit all the way to rebooking our flights and hotels during our trip when we had an unexpected interruption, Vicky was along with us every step of the way, patiently helping us refine our plan and promptly making all the arrangements. She gave us valuable advice on the logistics of traveling with a child - where to rent... Read more

I don't know what we would have done without Vicky! When we started, we only knew we wanted to go to Australia, and nothing much else. Right from deciding which cities to visit all the way to rebooking our flights and hotels during our trip when we had an unexpected interruption, Vicky was along with us every step of the way, patiently helping us refine our plan and promptly making all the arrangements. She gave us valuable advice on the logistics of traveling with a child - where to rent strollers, what type of cookies she might like etc. The hotels were all in great locations with access to groceries as well as tourist attractions. Each hotel has a refrigerator stocked with milk, which was such a thoughtful touch.

This is the first time we've used a travel booking company and the experience was well worth it! The process of using kimkim was really natural. There was no pressure to commit so we had time to explore whether the process would work for us. The chat-based interface is its best feature, because it made the trip planning really lightweight.

Hotel Reviews
Mantra on Kent
Sydney

The location is great - with access to a convenience store and larger grocery store within reasonable walking distance. There are many attractions nearby - Hyde Park, Queen Victoria Building, Town Hall, Darling Harbor and the main shopping districts. There are tons of swanky coffee shops nearby as well. The breakfast is basic but good. Not much variety, but there are lots of eateries within walking distance.

Authenticity & Character
Location
We stayed in two rooms - one faced darling harbor and the other faced the city with a view of the atrium of the Queen Victoria Building. So, everything is very close by.
Staff
Cleanliness & Comfort
Vision Cairns Holiday Apartments
Cairns

We had a large balcony with a view of the bay. Very close to Muddy's Playground and Muddy's Cafe, which are both very child friendly. The boardwalk is just off the building, which leads to many restaurants and other attractions. The bedding was very comfortable and the apartment was very clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sails In The Desert
Yulara

There's not many accommodation options in Yulara - but Sails is the best. The morning breakfast buffet was huge and satisfying. The restaurants on site have limited vegetarian dishes, so after a few meals, it gets repetitive. However, its a 2 minute walk to the town square where there's an IGA and other conveniences.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
1 Day Uluru with Sunset BBQ - Start/End in Ayers Rock
1 Day Uluru with Sunset BBQ - Start/End in Ayers Rock
Uluru
Food
The trip advertised "fruit and snacks". The only thing that was given was an apple. The bbq has lot of vegetarian options, but they were constantly attacked by flies which make it less appetizing.
Guides, Drivers and Staff
The guide was not a good narrator/storyteller, so I really didn't follow most of the aboriginal stories or significance of Uluru, which is a shame.
Transport
Kuranda Scenic Railway and Skyrail Rainforest Cableway
Kuranda Scenic Railway and Skyrail Rainforest Cableway
Cairns

The cableway is great going in and the train is great coming back out (you can take a nap). The butterfly park was good but not really that spectacular. We skipped Reforestation.

Quality of Experience
Guides, Drivers and Staff
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney

We say the harbor and the opera house from multiple vantage points. Bondi beach was way better than I had imagined. The guide/driver was very knowledgeable and gave us ample time of flexibility.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

This was definitely the highlight of our trip because for the first time we saw corals that were thriving! Once the catamaran docks at the pontoon, you have 4 hours to do anything - take a semi-submersible boat tour, snorkel, guided snorkeling, first time diving etc. It can get crowded at times.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Apr 15, 2024

Hi Divya
Thanks for your feedback, I am so glad you enjoyed the booking process and your time in Australia. It was such a pleasure creating your trip and helping where I could to ensure you made the most of your time here, and that your little one had a great time too.
Thanks again,
Vicky

Shona was very quick to respond and accommoda...
Japan | Mar 27 - Apr 5, 2024

F
Frances T.
Canada | Reviewed on Apr 14, 2024
Shona was very quick to respond and accommodated our concerns. There was the nice feature of customized private tours; Shona made changes as needed. There are a few things that can be worked on to improve service:
1) Guides need prior training to be more knowledgeable about sites and the transportation system. We learned that the guides did not have a proper selection process; they only had a short interview and were asked if they knew English, and there was no formal identification of...
Read more

Shona was very quick to respond and accommodated our concerns. There was the nice feature of customized private tours; Shona made changes as needed. There are a few things that can be worked on to improve service:
1) Guides need prior training to be more knowledgeable about sites and the transportation system. We learned that the guides did not have a proper selection process; they only had a short interview and were asked if they knew English, and there was no formal identification of English proficiency.
2) It is suitable for travellers to experience the public transport system; however, it is more practical to use taxis if the public system takes too much time.
3) There is a need for more instantaneous communication between the office and the guides; for example, the guides did not get updated on our changed hotel.
4) I used KimKim for my Spain travel May 2023, that experience was far superior than the Japan experience.

Hotel Reviews
HOTEL MYSTAYS PREMIER Akasaka

Well located in Tokyo, many eating places around, breakfast good, rooms small but very user friendly with space-saving design, clean and adequate; 7-11 store situated downstairs for snacks etc.

Authenticity & Character
Well located in Tokyo, many eating places around, breakfast good, rooms small but very user friendly with space-saving design, clean and adequate; 7-11 store situated downstairs for snacks etc.
Location
Close to subway stations and eateries
Staff
Cleanliness & Comfort
THE THOUSAND KYOTO
Kyoto

The rooms are big, clean, and comfortable. The breakfast has lots of variety.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel New Otani Osaka
Osaka

Grand Hotel, many restaurants and upscale shopping are attached. It is a great location, close to Osaka Castle and the river, and a nice walk along the river and neighbourhood. Fantastic breakfast buffet, Western and Japanese, the best breakfast buffet we had during the trip.

Authenticity & Character
Grand Hotel, many restaurants and upscale shopping are attached. It is a great location, close to Osaka Castle and the river, and a nice walk along the river and neighbourhood. Fantastic breakfast buffet, Western and Japanese, the best breakfast buffet we had during the trip.
Location
Grand Hotel, many restaurants and upscale shopping are attached. It is a great location, close to Osaka Castle and the river, and a nice walk along the river and neighbourhood. Fantastic breakfast buffet, Western and Japanese, the best breakfast buffet we had during the trip.
Staff
Service outstanding
Cleanliness & Comfort
Perfect.
Activity Reviews
Spot Early-Blooming Cherry Blossoms in Tokyo
Spot Early-Blooming Cherry Blossoms in Tokyo
Tokyo

Blossoms do not fully bloom with cold snaps. Not anyone's fault. The guide was enthusiastic for the first half of the tour, but then he lost steam and was off to do the tasks on his agenda. I have to take my time walking and cannot do stairs well. The guide knew this; he was accommodating the first half of the tour, yet for the last hour or two, he did not take time to look for elevators and escalators; he would walk fast and way ahead of us. We had to try to catch up. That evening, I could not get up to walk as my right leg hurt too much; fortunately, it recovered after the night's rest. One good positive attribute of the guide: his English was good, he did make a good effort the first half of the day and guided well.

Quality of Experience
See above
Guides, Drivers and Staff
Transport
Part of the transportation should be by taxis, to save time and walking.
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and   Oshino Hakkai
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Oshino Hakkai
Tokyo

The driver was excellent, and it was a smooth ride. The driver was helpful. The guide was personable and had a good command of English. The guide and driver accommodated our suggestion. The weather was foggy and rainy in the morning, so we adjusted our destinations on schedule and could see Mount Fuji in the afternoon when the sun came out.

Quality of Experience
See above
Guides, Drivers and Staff
See above
Transport
See above
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Our guide was terrific. He is passionate about his work and talks almost nonstop about the history and background of Japan. He is friendly and personable, has a wealth of knowledge, and has a good command of English. He was attentive to our needs. He is the best guide I have ever met.

Quality of Experience
Guides, Drivers and Staff
Transport
Some of the transportation should be done by taxis to save on time and energy.
Full Day Tour to Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour to Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

The guide's English can be better. He needs to have a better knowledge of the public transport system and the structure and layout of the Aryashima bamboo grove. We needed to walk around the loop of the bamboo grove twice as the guide did not know the train station's information. The guide is well-meaning, though. He was unfamiliar with the Kyoto public transit, he took us to the wrong station etc.

Quality of Experience
Guides, Drivers and Staff
The guide's English can be better. He needs to have a better knowledge of the public transport system and the structure and layout of the Aryashima bamboo grove. We needed to walk around the loop of the bamboo grove twice as the guide did not know the train station's information. The guide is well-meaning, though. He was unfamiliar with the Kyoto public transit, he took us to the wrong station etc.
Transport
Some of the transportation should be done by taxis to save time and energy.
Day Trip to Nara
Day Trip to Nara
Nara

I liked the Buddhist temple, but the rest of Nara was not as exciting as it was portrayed. The guide was well-meaning; she studied the destination ahead of time and did her best to give us information, but her English was not good, so I found it difficult to understand. She was unfamiliar with the public transportation system and made some mistakes. It would have been far better if we had taken taxis that day. We asked her to call the office for permission, but the office did not respond.

Quality of Experience
I liked the Buddhist temple, but the rest of Nara was not as exciting as it was portrayed. The guide was well-meaning; she studied the destination ahead of time and did her best to give us information, but her English was not good, so I found it difficult to understand. She was unfamiliar with the public transportation system and made some mistakes. It would have been far better if we had taken taxis that day. We asked her to call the office for permission, but the office did not respond.
Guides, Drivers and Staff
I liked the Buddhist temple, but the rest of Nara was not as exciting as it was portrayed. The guide was well-meaning; she studied the destination ahead of time and did her best to give us information, but her English was not good, so I found it difficult to understand. She was unfamiliar with the public transportation system and made some mistakes. It would have been far better if we had taken taxis that day. We asked her to call the office for permission, but the office did not respond.
Transport
I liked the Buddhist temple, but the rest of Nara was not as exciting as it was portrayed. The guide was well-meaning; she studied the destination ahead of time and did her best to give us information, but her English was not good, so I found it difficult to understand. She was unfamiliar with the public transportation system and made some mistakes. It would have been far better if we had taken taxis that day. We asked her to call the office for permission, but the office did not respond. It ended up the day was very uncomfortable and tiring.
Full Day Osaka Castle, Umeda Sky Building and Shinsaibashi
Full Day Osaka Castle, Umeda Sky Building and Shinsaibashi
Osaka

The whole day exceeded my expectations. Others had biased me to think Osaka was uninteresting. The guide was very good. She had a good command of English and gave us information on interesting facts. She was attentive, problem-solving, and knowledgeable. The main agent, Shona, responded to our request to use taxis, so the day went a lot more smoothly.

Quality of Experience
The whole day exceeded my expectations. Others had biased me to think Osaka was uninteresting. The guide was very good. She had a good command of English and gave us information on interesting facts. She was attentive, problem-solving, and knowledgeable. The main agent, Shona, responded to our request to use taxis, so the day went a lot more smoothly.
Guides, Drivers and Staff
The whole day exceeded my expectations. Others had biased me to think Osaka was uninteresting. The guide was very good. She had a good command of English and gave us information on interesting facts. She was attentive, problem-solving, and knowledgeable. The main agent, Shona, responded to our request to use taxis, so the day went a lot more smoothly.
Transport
The whole day exceeded my expectations. Others had biased me to think Osaka was uninteresting. The guide was very good. She had a good command of English and gave us information on interesting facts. She was attentive, problem-solving, and knowledgeable. The main agent, Shona, responded to our request to use taxis, so the day went a lot more smoothly.
One Day Miyajima Island and Hiroshima Tour (Round Trip From Osaka)
One Day Miyajima Island and Hiroshima Tour (Round Trip From Osaka)
Japan

The guide was good. His English is fair; it can be better, but it is better than some. He was attentive. The main agent, Shona, responded to our request to use taxis, so the day went much more smoothly.

Quality of Experience
The guide was good. His English is fair; it can be better, but it is better than some. He was attentive. The main agent, Shona, responded to our request to use taxis, so the day went much more smoothly.
Food
The guide was good. His English is fair; it can be better, but it is better than some. He was attentive. The main agent, Shona, responded to our request to use taxis, so the day went much more smoothly. The guide took us to amazing place for oysters, best oysters I ever had.
Guides, Drivers and Staff
The guide was good. His English is fair; it can be better, but it is better than some. He was attentive. The main agent, Shona, responded to our request to use taxis, so the day went much more smoothly.
Transport
The guide was good. His English is fair; it can be better, but it is better than some. He was attentive. The main agent, Shona, responded to our request to use taxis, so the day went much more smoothly.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 18, 2024
Dear Frances, Warm greetings from Shona. It is my great honor and pleasure to tailor your Japan tour to your preferences. Thank you so much for your kind words and thoughtful feedback. I am very sorry that the performance of our guides in Tokyo and Kyoto did not reach KimKim standard and your expectation. Since the number of international travelers coming to Japan this year is significantly higher than we anticipated,we lack experienced tour guides during the cherry blossom season. We... Read more

Dear Frances,

Warm greetings from Shona. It is my great honor and pleasure to tailor your Japan tour to your preferences. Thank you so much for your kind words and thoughtful feedback.

I am very sorry that the performance of our guides in Tokyo and Kyoto did not reach KimKim standard and your expectation. Since the number of international travelers coming to Japan this year is significantly higher than we anticipated,we lack experienced tour guides during the cherry blossom season. We sincerely regret that we were unable to provide adequate training within the limited time for our newly hired guides. We will try our best to arrange more training to help them to be more capable. Thank you very much for your understanding and kind suggestion.

I agree with you that it is more practical to use taxis as the public transportation normally takes more time. In Japan, the general types of transportation include private transfers, public transportation, and taxis. Private transfer in Japan is much more expensive compared to other countries, so the tour price can be very high if using private transfer for the whole trip. Taxi is less expensive than private transfer,but it is still more expensive than public transportation and difficult to estimate the price in advance. Therefore,to keep the budget in a suitable range , we usually recommend our travelers to use some public transportation in the major cities with convenient public transportation systems.

I am very glad to know that you were happy with the accommodation I chose for you and we will recommend them to more future travelers.

Thanks again for your feedback. We appreciate your suggestions a lot and look forward to having the opportunity to be at your service again in the future.

Best regards,
Shona

Taste of Colombia
Colombia | Mar 31 - Apr 9, 2024

Susan
Susan L.
Boise, ID | Reviewed on Apr 14, 2024
Our nine day trip to Colombia began in Bogota. We were delighted with our guide, Oscar. He provided great information, personalized service, and helped make our tours of the city and surroundings enriching and comfortable. We especially enjoyed the historical perspective he provided and his love of cooking! Our tour to Guatavita helped us to appreciate all of the history and the beauty of the gold that was displayed in the Gold Museum.
In Medellin, Sebastian, our guide helped us...
Read more

Our nine day trip to Colombia began in Bogota. We were delighted with our guide, Oscar. He provided great information, personalized service, and helped make our tours of the city and surroundings enriching and comfortable. We especially enjoyed the historical perspective he provided and his love of cooking! Our tour to Guatavita helped us to appreciate all of the history and the beauty of the gold that was displayed in the Gold Museum.
In Medellin, Sebastian, our guide helped us understand life in this beautiful city. We especially enjoyed seeing Comuna 13 and learning about how the city of Medellin has evolved into the city it is today. Going to Guatape and climbing El Penol was a highlight. Sebastian was enthusiastic and a great ambassador for Colombia.
Cartagena is a vibrant colorful city and our guide, Anna, showed us various areas of the old city on a walking tour. We enjoyed fruit, ice cream, chocolate and rum tasting and learned much about the history of the city. Anna provided great historical insight and even helped us see a sloth in a city park! We also enjoyed a mangrove tour with a local fisherman. It was good to get a view of what life is like outside of the city.
Felipe helped us to arrange a tour that was suited to our way of travel. We covered history, art, food, culture and even managed to get out into the countryside to see life outside of the cities.

Hotel Review
Patio del Mundo
Medellín

Beautiful, peaceful and comfortable. Everything about this place provided a sense of calm. The staff was delightful and attentive. Location was great and near many nice restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guatavita Lake Tour
Guatavita Lake Tour
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Coffee Farm Tour
Half-Day Coffee Farm Tour
Medellín

This was a nice sample of what coffee plantations are like on a small scale and close to Medellin. Our time didn't permit going to the coffee growing region so this was a nice compromise.

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Medellín City Tour (with Comuna 13)
The Best of Medellín City Tour (with Comuna 13)
Medellín

We really enjoyed being able to take the cable car and see Comuna 13. We also really liked the guide who was a resident of the Comuna 13 area. We enjoyed the vibrance of the community and seeing how this area is transforming.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour of Cartagena Old City
Walking Tour of Cartagena Old City
Colombia

We loved learning about the history of the city and it's people. Our tasting tours were informative and delicious.

Quality of Experience
Transport
Welcome to Colombia!
Welcome to Colombia!
Colombia

On time and efficient.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Bogotá

We enjoyed our entire experience. It was nice to see the Gold Museum prior to going to Guatavita.

Quality of Experience
Guides, Drivers and Staff
Transport
Guatape and El Peñol
Guatape and El Peñol
Colombia

We enjoyed climbing El Penol and the city of Guatape. The community was lovely to visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Rum Tasting with Chocolate Pairing
Rum Tasting with Chocolate Pairing
Cartagena

We learned so much on this tour. We enjoyed tasting the rum and the nibbles that they provided were very good.

Quality of Experience
Guides, Drivers and Staff
Depart Colombia
Depart Colombia
Colombia

It was really great to have our guides help us with airport check ins. This really made things go much more smoothly than if we had to do the check ins on our own.

Quality of Experience
Guides, Drivers and Staff
All of our guides made sure we were checked in and good to go before they left us. A nice touch!
Transport
Exotic Fruit Tasting Workshop and Local Ice Creams
Exotic Fruit Tasting Workshop and Local Ice Creams
Cartagena

The young women who provided the service at this venue were delightful! Koko and Vicky were great fun and very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Mangrove Tour with Local Fisherman
Mangrove Tour with Local Fisherman
Cartagena

Very interesting and enjoyable. We loved seeing the birds and seeing how the fishermen do their work. We learned a lot about the mangroves and the ecosystem there.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Apr 14, 2024

Dear Susan,
A big THANK YOU for taking the time to write this detailed review. We really appreciate all your comments and feedback, and it is great to hear that you had an amazing time in Colombia!
It has ben a pleasure meeting you and I am very glad you enjoyed Bogota, Medellin and Cartagena and got to experience the diversity of Colombia, meet locals and immerse in our culture. Thank you very much for choosing us, and for making me a part of your trip, and I hope you stay in touch.

Best wishes,
Felipe

Amazing Vietnam
Vietnam | Mar 30 - Apr 13, 2024

Claire
Claire W.
United Kingdom | Reviewed on Apr 14, 2024
What a trip! From the very beginning Dat took into account all our requests for our trip with our 2 daughters. Communication was excellent throughout, quick responses to any questions, itinerary was updated and all information needed was clear and easy to follow. Ha took over from Dat when we arrived in Vietnam, she met us with a welcoming smile and was amazing with any questions I had, checked in with us frequently and was really helpful. The whole trip was absolutely fantastic, all ran... Read more

What a trip! From the very beginning Dat took into account all our requests for our trip with our 2 daughters. Communication was excellent throughout, quick responses to any questions, itinerary was updated and all information needed was clear and easy to follow. Ha took over from Dat when we arrived in Vietnam, she met us with a welcoming smile and was amazing with any questions I had, checked in with us frequently and was really helpful. The whole trip was absolutely fantastic, all ran so smoothly with pick ups, tours and accommodation, which made it so relaxed and enjoyable. Would highly recommend KimKim to anyone looking to travel. Brilliant experience!

Hotel Reviews
Dal Vostro Hotel & Spa
Hanoi

Hotel is really central in Hanoi and so easy to find. Rooms are spacious and comfortable. Breakfast was varied. Unfortunately for us the spa was closed and they were renovating the hotel when we were there, so lots of noise from that, but we were out most of the time so didn’t really bother us, but would have been helpful to have been pre-warned - their website didn’t even note anything about the renovations. I would still recommend as I think once complete is still a great hotel in the city centre.

Authenticity & Character
Location
Located right near the lake, and close to the night market too.
Staff
Super friendly staff that were really helpful.
Cleanliness & Comfort
Queen Ann Hotel Saigon

This hotel was in a good location close to the food night market. The rooms are spacious and comfortable. We were on the 11th floor and with only one lift was a bit painful. The breakfast was ok, very busy in the mornings with everyone being there at the same time due to tour pick ups which sometimes could be hard to get a table. Staff were friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Pandora Boutique Cruise

Great boat that is comfortable, clean, good food and friendly staff.

Authenticity & Character
Staff
Cleanliness & Comfort
Showers needed a bit of an upgrade.
Hoi An Riverside Villas & Apartments

Loved this place. Just outside the main centre of Hoi An, lovely rooms with balcony overlooking the pool. Spacious and comfortable. Breakfast was good and varied. Nice pool that was kept clean throughout the day. Staff were lovely and friendly. Bikes were available to use, but we just caught a taxi to the centre. We were there only one day but would recommend this place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thanh Kieu Beach resort
Kien Gianh

A little gem of relaxation! Had four nights here in the family bungalow. Lovely, spacious, comfortable which a view of the beach. Good quiet location right on the sandy beach. Staff were helpful and friendly. Beach restaurant food was varied and tasty. Only negative is in the evening, beach restaurant area was super quiet, no music (even just low level chilled music) and bar closes at 9pm, which was a shame as in such a lovely location and just felt it lacked a little atmosphere.

Authenticity & Character
Location
Was on a really lovely part of a long beach, palm trees, plenty of beds to use and a massage area too!
Staff
Cleanliness & Comfort
Activity Reviews
Ha Long Bay - Lan Ha Bay (La Pandora)
Ha Long Bay - Lan Ha Bay (La Pandora)
Vietnam

Very beautiful area to visit. The boat trip was superb, enjoyed the kayaking and swimming was good fun too. Karaoke was hilarious in the evening!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh city tour - Cu Chi tunnels  - Joint in tour
Ho Chi Minh city tour - Cu Chi tunnels - Joint in tour
Ho Chi Minh City

This was a really good day, very informative, interesting and interactive. Highly recommend to give an insight to Vietnam’s history.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ninh Binh Day Trip ( Hoa Lu - Trang An) - Join In Tour
Ninh Binh Day Trip ( Hoa Lu - Trang An) - Join In Tour
Vietnam

Loved this trip, such a beautiful area to visit and see.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mekong Delta Group Tour (My Tho) - Joint in tour
Mekong Delta Group Tour (My Tho) - Joint in tour
Ho Chi Minh City

Fantastic day out, seeing how coconut candy is made, lovely boat trip through the Mekong and a short fun bike ride. Even got to try Snake wine…

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dark and Bright Cave - Ha Long Bay (La Pandora)
Dark and Bright Cave - Ha Long Bay (La Pandora)
Vietnam

After getting up very early to no sunrise, we found this a little disappointing compared to the caves we saw in the Ninh Binh province.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Apr 15, 2024

Dear Claire,

I hope you had settled home safe and sound! Thanks so much for the fantastic review!

I really appreciate you mentioning how smoothly everything went with your daughters - that's always a great feeling to hear.

Thanks again for choosing KimKim! We're so glad you had a brilliant experience - we'd love to welcome you back again someday.

Thank you and love from Realistic Asia,
Dat & Ha

Wonderful service!
Spain | Mar 17 - Apr 7, 2024

Karen
Karen J.
Arden-Arcade, CA | Reviewed on Apr 14, 2024
Our travel specialist, Beatriz, did a fantastic job helping us with all phases of the trip planning and organization process for our recent trip to Spain and Morocco. Everything was customized to meet our particular needs and preferences, and she was available to answer any and all questions, We also had to make unexpected flight and hotel changes to our itinerary while traveling due to illness. Bea and her colleagues responded immediately and took care of the needed modifications. We found... Read more

Our travel specialist, Beatriz, did a fantastic job helping us with all phases of the trip planning and organization process for our recent trip to Spain and Morocco. Everything was customized to meet our particular needs and preferences, and she was available to answer any and all questions, We also had to make unexpected flight and hotel changes to our itinerary while traveling due to illness. Bea and her colleagues responded immediately and took care of the needed modifications. We found Kim Kim’s online platform to be very user friendly, and we would most definitely consider working with them and Bea in the future.

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Apr 16, 2024

Hi Karen, thank you so, so much for your feedback! It's been a long and amazing journey since we started working on your trip so I'm so glad you had a great experience discovering both countries :) It will be a pleasure to work with you on a future adventure! Best regards, Bea.

The overall experience was great. Our KimKim ...
Japan | Mar 30 - Apr 7, 2024

Ebi
Ebi M.
Ashburn, VA | Reviewed on Apr 14, 2024
The overall experience was great. Our KimKim specialist was very helpful, responsive, and available especially during our trip.
All the guides that we received in Japan were amazing and went above and beyond.
Just to clarify, I would categorized this trip as an adventure and not so much of a relaxing vacation so we did lots of activities and sight seeing (30K+ steps on daily basis). I had 3 children (9-14) with me so it was a bit challenging at times however the guides were incredibly...
Read more

The overall experience was great. Our KimKim specialist was very helpful, responsive, and available especially during our trip.
All the guides that we received in Japan were amazing and went above and beyond.
Just to clarify, I would categorized this trip as an adventure and not so much of a relaxing vacation so we did lots of activities and sight seeing (30K+ steps on daily basis). I had 3 children (9-14) with me so it was a bit challenging at times however the guides were incredibly helpful to minimize the pain.

Hotel Reviews
RIHGA Royal Hotel Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mystays Premier Omori
Tokyo

The room was a bit tiny.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was a bit tiny.
Local specialist: Kate Long
Kate
Kate Long
Local specialist in China | Replied on Apr 15, 2024
Dear Ebi, Thank you for your detailed feedback on your recent trip. I'm thrilled to hear that you had an overall great experience!!😀 It's wonderful to know that our guides in Japan met and exceeded your expectations. Their dedication to ensuring a high-quality experience for our travelers is something we take great pride in. I will be sure to pass along your compliments to them; it's comments like these that motivate our team to continue delivering exceptional service. 😊 I understand that... Read more

Dear Ebi,

Thank you for your detailed feedback on your recent trip. I'm thrilled to hear that you had an overall great experience!!😀

It's wonderful to know that our guides in Japan met and exceeded your expectations. Their dedication to ensuring a high-quality experience for our travelers is something we take great pride in. I will be sure to pass along your compliments to them; it's comments like these that motivate our team to continue delivering exceptional service. 😊

I understand that you categorized this trip as more of an adventure, with a full schedule of activities and sightseeing that required a significant amount of walking. It's commendable that you and your children took on this challenge with enthusiasm. I'm glad to hear that our guides were able to support you and make the experience as enjoyable and pain-free as possible for your family.

Please know that we always aim to tailor our travel experiences to suit the preferences and needs of our clients, and your feedback will certainly help us in refining our offerings for future travelers with similar interests 😊

We hope to have the opportunity to assist you again in planning your next adventure, and we'll be sure to take into account the energy levels and interests of you and your children to ensure a well-balanced experience 🙌

Once again, thank you for choosing us for your travel needs, and we look forward to welcoming you back for another memorable trip in the future😊

Warm regards,
Katie😊

Jane was incredible! Kim Kim team worked extr...
Scotland | Mar 24 - Apr 7, 2024

D
Desiree S.
Dallas, TX | Reviewed on Apr 14, 2024
Jane was incredible! Kim Kim team worked extremely hard for us as we had a unforeseen issues such as canceled flights, lost luggage, etc. They were able to reschedule much of our daily activities. Also, I left my cell phone in one of the tour guides car and we were able to get that back. We appreciate your tireless efforts to see that we still were scheduled and rescheduled where needed. Thank you for the trip of a lifetime! Read more

Jane was incredible! Kim Kim team worked extremely hard for us as we had a unforeseen issues such as canceled flights, lost luggage, etc. They were able to reschedule much of our daily activities. Also, I left my cell phone in one of the tour guides car and we were able to get that back. We appreciate your tireless efforts to see that we still were scheduled and rescheduled where needed. Thank you for the trip of a lifetime!

Hotel Review
Angel's Share Hotel
New Town, Edinburgh

The employees at this hotel work tirelessly to see that everyone is served first class regardless of how many people show up to work! Service was second to none. Food was great! Ambience was great! I love where the name of this hotel came from Angels share - when they were making whiskey, the evaporation went into the air and shared with the angels their spirits

Authenticity & Character
Great taste of Scotland hospitality
Location
Located very close to Great shopping and restaurants
Staff
They worked tirelessly and always with a smile!
Cleanliness & Comfort
First class!
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Apr 14, 2024

Thank you for taking the time to share your feedback with us. It was a pleasure working with you, and despite certain challenges to your schedule you were able to have an amazing time.

Hope to see you again real soon.

All the best, Jane and The Team

Sharon took memories I had as a kid and created a trip I will always treasure.
Morocco | Apr 1 - Apr 7, 2024

Claudia
Claudia M.
Sunnyvale, CA | Reviewed on Apr 14, 2024
Sharon took memories I had as a kid living in Morocco and created a 7-day trip that was beautiful. She was helpful at every turn and a pleasure always to communicate with. 45 years is a long time to be away so this reunion trip was a big deal. The trip went off without a hitch.
Sallam picked up me and my husband and my brother and sister-in-law in Asilah and took us off highway through gorgeous countryside, shared a lot of history with us which I loved, and provided an amazing soundtrack. We...
Read more

Sharon took memories I had as a kid living in Morocco and created a 7-day trip that was beautiful. She was helpful at every turn and a pleasure always to communicate with. 45 years is a long time to be away so this reunion trip was a big deal. The trip went off without a hitch.
Sallam picked up me and my husband and my brother and sister-in-law in Asilah and took us off highway through gorgeous countryside, shared a lot of history with us which I loved, and provided an amazing soundtrack. We made some great stops along the way to Fes, Merzouga, Boumalne Dades and Marrakesh, fed monkeys apple and peanuts, visited an underground waterway, dressed up in traditional costume, took a walk in an oasis, visited cooperatives, and had an incredible tours in Fes with Said and Sallam in Marrakech.

It was a special trip for me with my husband and family. A memory trip, both old and new. Thank you!

Activity Review
Guided Tour of Fes
Guided Tour of Fes
Fes

Said gave a brilliant tour! Incredibly interesting and complete. Learned so much walking through the medina, visiting cooperatives, places of interest. Said also took us to a lovely spot for a bite to eat. I definitely recommend this tour. Fes is an a city with an incredible history and spirit.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian

Wonderful trip!
Morocco | Apr 6 - Apr 13, 2024

S
Simone R.
Spain | Reviewed on Apr 14, 2024
Ayoub was our wonderful guide and driver. He loves his country and being of service. We were is great hands during the entire trip. At one point my glasses broke and he found a shop to try and fix them. He really was amazing and thought of everything! Read more

Ayoub was our wonderful guide and driver. He loves his country and being of service. We were is great hands during the entire trip. At one point my glasses broke and he found a shop to try and fix them. He really was amazing and thought of everything!

Hotel Reviews
Riad Mokhtar Tanger
Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Wonderful, the roof top terrace was amazing! The breakfast, staff....all amazing. Highly recommend this Ryad!

Authenticity & Character
Location
Staff
The staff made reservations for us at a restaurant and we had a beautiful table.
Cleanliness & Comfort
Riad Salam Fes
Fes

The is Ryad is simply beautiful. We stayed for 4 night and were treated like queens.

Authenticity & Character
It doesn't get more Authentic than this!
Location
Staff
the staff at this Ryad was outstanding! A big shout out to Lina and the wonderful gentleman that served us breakfast each morning.
Cleanliness & Comfort
Activity Reviews
Guided Tour - A Stroll Through the Azure Dreams
Guided Tour - A Stroll Through the Azure Dreams
Chefchaouen

Very informative, we especially enjoyed seeing the community ovens and the public Haman.

Quality of Experience
Guides, Drivers and Staff
Transport
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Unlock the Secrets of Fes: A Full-Day Guided Sightseeing Experience
Unlock the Secrets of Fes: A Full-Day Guided Sightseeing Experience
Fes

Our guide was Charif and he was amazing. Charif is Moroccan and is well traveled, he has lived in several placed in Europe. This made him a very unique guide. He was able to explain the history of Morocco, the politics and religions and compare it to other cultures. it was such a pleasure to send the day with him. Not only is he a very kind man, we learned so much!!! He was disappointed that we were did not have time to see everything he wanted to show us (our fault as we took a lot of time buying a carpet) so he really wanted to take us the next day as well to see how they make the Argan oil, very generous. We spend a wonderful day with him.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Cooking Class in Fes
Private Cooking Class in Fes
Fes

This was a wonderful experience. First we went with Lina to the market to collect all the food. After that we returned to the Ryad Salam to prepare it by the pool with the amazing Chef Amina, and Lina. And after that we ate more food then we would like to admit. Admittedly, after the market experience we were pretty tired but I am glad we all cooked together. I can't really say enough about the joyful experience we had with Lina and Amina. Amina gave us both Moroccan names and she was just delightful. Lina taught us all about the Moroccan food and the customs. She worked tirelessly to ensure we had a good experience and we did!

Quality of Experience
Guides, Drivers and Staff
Transport
A Journey of Well-being: Immerse Yourself in the Hammam Spa of Fes
A Journey of Well-being: Immerse Yourself in the Hammam Spa of Fes
Fes

We both had great massages and hammers that were wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Ahinajen Berber Village for Livestock Herding in the Atlas Mountains
Day Trip to the Ahinajen Berber Village for Livestock Herding in the Atlas Mountains
Morocco

This was a very special day for us. We drove up to a berber village about an hour from Fes. We had snacks and then a long walk and lunch with a family. They could not have been more welcoming and warm. They were so happy we were there and we were very honored to be there. It was a total love fest! Ayoub, our driver said many people do not stay in Fes long enough to do this activity but if you have time it is a very powerful experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 14, 2024

Hi Simone,

Thank you so much for your glowing review! We're thrilled to hear that Ayoub made your trip truly memorable with his dedication and attention to detail. We'll be sure to pass along your kind words to Ayoub, as they will undoubtedly brighten his day. We hope to welcome you back for another unforgettable adventure soon!

Best Wishes,
Abdel

If you’re looking for convenience, Kimkim is ...
Vietnam | Apr 5 - Apr 13, 2024

Susan
Susan L.
Newark, NJ | Reviewed on Apr 14, 2024

If you’re looking for convenience, Kimkim is the way to go. Our local contact for Vietnam, Ashley, was always there for us. She helped us to plan our itinerary and the accommodations and transfers were excellent. During the trip, she was responsive to all of our questions. We highly recommend.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Susan,
Thank you so much for taking the time to write us feedback. I am really happy to read that you enjoyed your time in Vietnam and that I was able to be part of your memorable vacation!
Thank you again for choosing our company and we hope to see you again!
Best wishes!
Ashley

I have traveled a lot but…..
Morocco | Apr 6 - Apr 13, 2024

Deborah
Deborah S.
Spain | Reviewed on Apr 14, 2024

I have traveled a lot but this was the first time I used a service like this, I loved it!! Our driver Ayoub was awesome!! He was always on time or early, he wouldn’t let us lift a finger and offered many services abound and beyond. We could text him day or night and he would respond immediately. In fact the entire KimKim team responded immediately through the whole process including planning the trip. I would highly recommend KimKim and the Morocco experiences they provide. Thanks Ayoub!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 14, 2024
Hi Deborah, Thank you so much for sharing your experience with us! We're thrilled to hear that your first time using our service was such a success. Ayoub and the entire KimKim team take great pride in providing exceptional service and ensuring that every aspect of your trip is seamless and enjoyable. It's wonderful to hear that Ayoub went above and beyond to make sure you had a fantastic experience, from being punctual to offering additional services and being available around the clock. We... Read more

Hi Deborah,

Thank you so much for sharing your experience with us! We're thrilled to hear that your first time using our service was such a success. Ayoub and the entire KimKim team take great pride in providing exceptional service and ensuring that every aspect of your trip is seamless and enjoyable. It's wonderful to hear that Ayoub went above and beyond to make sure you had a fantastic experience, from being punctual to offering additional services and being available around the clock. We truly appreciate your recommendation and look forward to welcoming you back for more unforgettable experiences in Morocco!

Best Wishes,
Abdel

A very well planned and enjoyable trip to Thailand!
Thailand | Apr 6 - Apr 12, 2024

R
Rebecca B.
the Netherlands | Reviewed on Apr 14, 2024
Tina was excellent and planned our trip perfectly, with everything running smoothly and all of our activities that she included being fantastic- John Gray’s Sea Canoe was a particular highlight and I would recommend this trip to anyone visiting the area. The staff and organisation was just fantastic and the activities throughout the day were wonderful. Our only issue on this trip was the planned visit to Elephant Jungle Sanctuary in Phuket. We had stressed that we were cautious about only... Read more

Tina was excellent and planned our trip perfectly, with everything running smoothly and all of our activities that she included being fantastic- John Gray’s Sea Canoe was a particular highlight and I would recommend this trip to anyone visiting the area. The staff and organisation was just fantastic and the activities throughout the day were wonderful.

Our only issue on this trip was the planned visit to Elephant Jungle Sanctuary in Phuket. We had stressed that we were cautious about only doing this activity if it was completely ethical and unfortunately for us it did not seem to be- although you can’t ride the elephants, their purpose at the sanctuary is to be touched and photographed by tourists rather than just being left to roam and letting tourists observe them in their natural environment in a ‘hands-off’ way, which is what we would have preferred. We left the sanctuary without taking part in the activity so this was a waste of money and travel time for us.

Overall though, we would definitely use KimKim again to plan another trip as the whole process was smooth and easy and Tina kept in touch regularly.

Hotel Reviews
Our Jungle House
Surat Thani

This hotel is absolutely beautiful for those who want to get away from the hustle and bustle and stereotypically touristy Thailand experiences. The location is right in the jungle and is such a great experience to be in the middle of nature. A particular highlight was the food- the menu is really good and the food is high quality (we are both vegetarian also, and had some of our best meals at this hotel). The only issue is that the rooms are open and there is no air-con, so (if like us you are visiting in the hot season) you will struggle to sleep at night as it is so hot and humid and you will get a lot of bugs in your room. It’s still a fantastic experience but for us we couldn’t have stayed more than two nights as we weren’t getting a good night’s sleep. The staff and activities you can do are also fantastic and we would highly recommend a stay in this hotel if you are visiting the National Park.

Authenticity & Character
Location
Being in the jungle and amongst nature
Staff
Cleanliness & Comfort
It is a good thing that they don’t have air-con, as this hotel is very eco-friendly, however it is very hot and humid in your room and this is uncomfortable but worth putting up with for a few nights for a fantastic stay amongst nature :)
Bandara Villa Phuket
Phuket

A beautiful and luxurious hotel with an excellent location and very friendly and helpful staff. The rooms are superb, the private pool is such a lovely and luxurious touch. The food at the restaurant is very nice also- we just wish they had more vegetarian options!

Authenticity & Character
Location
Right on the beach with sea views :)
Staff
Cleanliness & Comfort
Activity Review
John Gray's Sea Canoe - Hong by Starlight
John Gray's Sea Canoe - Hong by Starlight
Phuket

Cannot be more positive about this trip! From start to finish it was well organised and thoroughly enjoyable. The staff on the boat were so friendly and just made so much effort to ensure that we had a great time. Our canoe guide Adam was wonderful! The food was delicious, and there were always snacks and water available throughout the day, as well as the planned meals. Vegetarians were catered for so well- in fact, this is probably the best trip I have ever been on where we felt catered for properly and not just an after thought with one food option on the buffet. The activities were also great, and even though it was a long day, we always felt that we were having fun. Highly recommend this trip to anybody visiting the area!

Quality of Experience
Food
Vegetarians were really well catered for!
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Apr 16, 2024

Hi Rebecca,
Thank you so much for the review.
I'm happy that you had a great time and enjoyed the trip.
Hope to see you again!
Best,
Tina

Tuticorin Boys Travel to Vietnam.
Vietnam | Apr 6 - Apr 13, 2024

Percy
Percy F.
United Kingdom | Reviewed on Apr 14, 2024
Right from our trip planning till we got dropped off at the airport, Ashely made sure that everything was taken care of and we had a great time. We flew into Hanoi and flew out of HCMC, and we couldn't have asked for more, packing a punch travelling to Hanoi, Sapal, Halong and HCMC in eight days. We first visited Sapa, north of Hanoi and within spitting distance to the nearest Chinese town Lao Cai. Our guide at Sapo, Ly was always smiling, knowledgeable and full of energy. She has a great... Read more

Right from our trip planning till we got dropped off at the airport, Ashely made sure that everything was taken care of and we had a great time. We flew into Hanoi and flew out of HCMC, and we couldn't have asked for more, packing a punch travelling to Hanoi, Sapal, Halong and HCMC in eight days. We first visited Sapa, north of Hanoi and within spitting distance to the nearest Chinese town Lao Cai. Our guide at Sapo, Ly was always smiling, knowledgeable and full of energy. She has a great sense of humour. A Hmong herself (one of the tribes in Sapa region), she knows Sapa and beyond by the back of her hand. Our walks beyond Sapa through the rice fields with her was truly memorable. After Sapa, our next stop was Halong Bay on Erina Cruise. Though it was cloudy and covered in mist, Halong Bay was mesmerising. The food and accommodation on the cruise was sumptuous and their staff, always smiling. Later, we flew to HCMC, did a half day tour visiting Binh Tay market, Cholon, a Lacquerware making shop. In the evening, we, on our own went and saw the Notre Dame whose facade is under renovation and the post office walking through Districts 1 & 2. . Our guide, a young boy Khoi, was funny too. He talked us through the cultural nuances of Vietnam in general and the places we visited. We thought of signing off by going to the Cu Chi tunnels. Vi, our guide, gave us a primer on international relations, on the Vietnam War and prepped us before we got into the tunnels literally. Again, she was funny too. Our heartfelt appreciation to all our guides. And to Ashley, thank you so much. Thank you for that lovely gesture, for remembering Andrew's birthday, sending us one of your staff and treating us for dinner in HCMC. This is a trip, we will remember.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Percy,
Thank you so much for your kind words and for taking the time to share your amazing feedback with us! We are absolutely delighted to hear that you had an outstanding experience during your time here in my homeland Vietnam:)
I'll pass the review on to the team and I'm sure they will really appreciate it too!
We would love to welcome you back in the future, and I will be here and more than happy to assist you!
Thanks once again for letting us plan your Vietnam trip. It was such a pleasure working together with you.
My very best from Hanoi <3
Ashley