We hadn't used an online travel agency before...

Italy | May 27 - Jun 6, 2022

We hadn't used an online travel agency before and were nervous about doing so, but our experience was great! Our specialist worked with us to plan a very customized trip and was very patient as we changed our mind on attendees and activities a couple times. That specialist left kimkim about a month before our trip, but kimkim quickly assigned another specialist who took great care of us.

With regard to our actual trip, it went very smoothly. We toured Venice, Florence, the Amalfi coast, and Rome. Our detailed itinerary contained almost everything we needed, and we were very pleased with almost all our accommodations. The few times we did have some questions or need clarification, we messaged kimkim and received quick and thoughtful responses.

The trip felt like it was very customized and personal rather than a package. Kimkim made helpful suggestions of what to see and do, and we have some great memories as a result!!