First Time Japan Trip - Jul 2 - Jul 17, 2018

Traveler: Jessica C. - Local specialist: John McMillen

Our experience with kimkim was smooth and easy right from the start. We filled out some simple questions with regards to what we were looking for in our trip, our travel dates, budget, etc. and they hooked us up with a local specialist that worked with us to plan our trip down to the minute! All the accommodations were beautiful, convenient and exactly what we had asked for, and we were even able to stay in some traditional lodgings including a Buddhist temple which was super cool! The whole time, we felt like we were getting to see places and experience aspects of the culture we might not have if we were planning the trip ourselves. The most amazing part though was their crisis management- while we were there, Japan had a catastrophic amount of rain, with landslides and flooding of rivers and even loss of life, it was a real tragedy. We couldn't take some of the transportation that had been planned because of the flooding, so we called Inside Japan, our kimkim specialist, and they handled EVERYTHING- they switched all our accommodations, rerouting us to different places, telling us exactly how to get there and what to do so that we could bypass any areas that were inaccessible and still have a great trip! We didn't end up feeling like we missed out on anything, which was amazing. We can't wait to take our next trip! Thanks kimkim!

John McMillen profile photo
John McMillen, local specialist, responded to this review:

Thank you so much for your feedback! It certainly can be tough when the unexpected happens, and I'm so glad that you had a great time despite nature not cooperating. We look forward to the next go 'round and we'll keep our fingers crossed for clear skies!