Hi Mark,
Thank you very much for taking the time to share such a thoughtful review.
I’m really glad to hear that your overall experience in Ecuador, the Galápagos Islands, and the Amazon was such a positive one. It’s great to know you enjoyed places like Sacha Lodge and that everything from hotels to transportation met your expectations.
At the same time, I truly appreciate you pointing out the moments where communication fell short. You are absolutely right, and I sincerely apologize for the delay in my response and for the confusion around the dinner arrangement.
As context, this was meant to be a small gesture from my side following the hotel situation. There was a coordination error with the local team in Galápagos, and you were taken to the restaurant one day before the confirmed reservation, which is why nothing was registered upon arrival.
At that moment, communication was also more difficult than it should have been. I understand you tried reaching me by phone while on roaming, but unfortunately the calls were not coming through to my number. I was in contact with you via chat and trying to return your call, but I know it was not immediate and I completely understand how frustrating that must have felt.
I’m very glad that, together with our operations team, the situation was resolved and that you were still able to enjoy the evening, but I agree it should have been much smoother.
Your feedback is truly valuable, and I’m already taking steps to improve both coordination and communication during trips to avoid situations like this in the future.
Thank you again for your trust, your patience, and for traveling with me. It was a pleasure planning this journey with you, and I would love to assist you again in the future.
Warm regards,
Anthony