Kimkim Trip Reviews

4.8
Based on 21,204 ratings
Read 21,204 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The trip to Iceland was a dream come true
Iceland | Jun 26 - Jul 6, 2026

Jennifer
Jennifer Y.
Ashburn, VA | Reviewed on Jul 13, 2026
The trip to Iceland was a dream come true! It was so wonderful to have all the suggestions, ideas, details and logistics provided by Gummi, the local KimKim guide. There is absolutely no way I could have done everything that Gummi did with the level of professionalism and perfection. The trip was packed with memorable experiences which is exactly what we wanted. Highly recommend the kayaking on the Glacier Lagoon/Diamond Beach, snorkeling at Silfra, hiking in Thorsmork, and the hot springs at... Read more

The trip to Iceland was a dream come true! It was so wonderful to have all the suggestions, ideas, details and logistics provided by Gummi, the local KimKim guide. There is absolutely no way I could have done everything that Gummi did with the level of professionalism and perfection. The trip was packed with memorable experiences which is exactly what we wanted. Highly recommend the kayaking on the Glacier Lagoon/Diamond Beach, snorkeling at Silfra, hiking in Thorsmork, and the hot springs at Reyjadalur. The entire trip was memorable. Thank you to Gummi and KimKim for the trip of a lifetime.

Hotel Reviews
Black Beach Suites
Vik I Myrdal

This hotel appears to be very chic and swanky. The rooms are very updated and feature a kitchen. Unfortunately, you could not lock the doors once in the room. I ended up putting our suitcases in front of the door to keep someone from coming in. They gave crazy directions about how to use an Icelandic lock but we stayed in several places that had plain old deadbolts. Would not recommend or stay there

Authenticity & Character
Fix the locks - all the fancy in the world does not make you safe. Also no breakfast provided
Location
Close to things we were seeing
Staff
Cleanliness & Comfort
Very clean and spacious but the door thing is a no go on comfort
Fosshotel Stykkishólmur
Stykkishólmur

This is a great hotel - best breakfast we had in Iceland too! Nice people and very comfortable room.

Authenticity & Character
Felt homey and intimate but not pretentious
Location
Easy to walk into town
Staff
Professional and friendly
Cleanliness & Comfort
Very clean, and good room darkening shades here!
Activity Reviews
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

The ice cave was smaller than I thought but still cool to see.

Quality of Experience
The ice caves are cool and interesting
Guides, Drivers and Staff
Guide did OK - did lots of picture taking. I listened to another group guide and she gave more info and details about the ice caves. I like those details and info rather than always lining people up for a photo op.
Transport
The modified cargo van we took to the locations was absolutely awful. It was not a super jeep and they stuffed 13 people into it including 4 of us on the very back bench seat that could have fit 4 children but not four adults. It was hot and no air circulation - so if you get carsick this is not the ride for you. The car bounced around so much that our heads hit the ceiling WITH seatbelts on. It was dangerous, uncomfortable, and terrible. It felt like they were more interested in making money and stuffing as many people into a vehicle as they could rather than providing safe, fun transport.
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

Great fun to see the cave carved by lava!

Quality of Experience
Unique thing to see. Used to seeing caves in the US. This is very different
Guides, Drivers and Staff
Guide was awesome. She knew a ton about the cave, formations and geology of the lava cave/tube
Transport
Short walk with stairs to descend. Safety protocols were very good. Everyone had headlamps to see
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland

Great kayaking experience - fun to get a little closer to the icebergs.

Quality of Experience
Nice to get on the water and kayak amongst the icebergs
Guides, Drivers and Staff
Guides were fantastic.
Transport
Silfra Snorkeling Adventure
Silfra Snorkeling Adventure
Golden Circle

This experience is truly one of a kind in the world. If you like snorkeling, then you should definitely try this experience. There is no wildlife but the water, rock and depth of sight is amazing

Quality of Experience
Great location and interesting snorkel.
Guides, Drivers and Staff
Our guide in the water was awesome. Explained everything very well. They move a lot of people in and out of Silfra, and they've got it down. You'll take more time than you think at the busiest times of the year. The entire staff is hustling to get people dressed and ready.
Transport
Good job providing vans and seating to help people change.
Faxaflói Bay Whale Watching Excursion
Faxaflói Bay Whale Watching Excursion
Reykjavík

We did see whales so that was the main goal. The person telling us about the things we were seeing was very good. The whales were pretty far away so it would not be an experience for someone who wanted to see whales closer up.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason

Michelle came up with some great suggestions ...
Fiji | Jun 7 - Jun 18, 2026

Penny
Penny H.
Dallas, TX | Reviewed on Jul 13, 2026
Michelle came up with some great suggestions for our time in Fiji. She certainly heard our desires and made recommendations that were well suited for our group. It was no small feat coordinating logistics for 3 sets of travelers with various arrival and departure times and dealing with the slew of changes that resulted from flight cancelations and reschedules. We absolutely loved the Sigatoka River Safari! Definite highlight of the trip. I'm also really glad she recommended going to... Read more

Michelle came up with some great suggestions for our time in Fiji. She certainly heard our desires and made recommendations that were well suited for our group. It was no small feat coordinating logistics for 3 sets of travelers with various arrival and departure times and dealing with the slew of changes that resulted from flight cancelations and reschedules.

We absolutely loved the Sigatoka River Safari! Definite highlight of the trip. I'm also really glad she recommended going to 2 other islands to experience the beaches and I cannot express how much we loved our experience at Tokoriki Resort. Highly recommend a visit to anyone traveling to Fiji.

Even when Michelle was out, her backup was prompt and communicative to our group. We did have a small issue with one of the bookings with the first hotel made on our behalf. They were able to resolve it but it did dampen the start of the trip slightly for a couple in our group.

Overall, really pleased.

Local specialist: Michelle Srzich

An unforgettable multi-generational trip to Provence & Paris
France | Jun 27 - Jul 8, 2026

Cora
Cora D.
Chicago, IL | Reviewed on Jul 13, 2026
KimKim planned an incredible 12-day trip for our family, spanning ages 4 to 75, and they nailed it. Lucie spent over a year helping us perfect the itinerary, and when she went on maternity leave, Audrey stepped in seamlessly - rebooking trains after a weather cancellation, getting us onto a new boat in Marseille within the hour after a hiccup with our original cruise, and even helping us troubleshoot a power outage at our Paris apartment on a Saturday night. We always felt taken care... Read more

KimKim planned an incredible 12-day trip for our family, spanning ages 4 to 75, and they nailed it. Lucie spent over a year helping us perfect the itinerary, and when she went on maternity leave, Audrey stepped in seamlessly - rebooking trains after a weather cancellation, getting us onto a new boat in Marseille within the hour after a hiccup with our original cruise, and even helping us troubleshoot a power outage at our Paris apartment on a Saturday night. We always felt taken care of.

Our villa in Orgon was stunning: gorgeous grounds with a spectacular pool, which was a major perk given the heatwave during our stay. Our Montmartre apartment was equally lovely and perfectly located for exploring with kids. Activity highlights were everywhere: a day trip to visit Les Baux de Provence and the Carrières de Lumière was magical (and a cool escape from the summer heat), the Jardin d'Acclimatation was a huge hit with the kids, and the Ducasse sur Seine dinner cruise was a lovely evening adventure for me and my husband with great food and sunset views. The guides for our walking tours were exceptional across the board: Séverine brought Marseille to life, Sonali turned the Louvre into an engaging treasure hunt for the kids, and Sophie gave us a totally fresh, local take on Montmartre.

High-end accommodations, thoughtful planning, and a team that was always just a message away - we'd book with KimKim again in a heartbeat!

Hotel Review
Beautifull Family Villa in the Alpilles region
Orgon

This villa was stunning — immaculate landscaping, a spacious and well-kept interior, and hands-down the nicest private pool I've ever seen. We spent hours in it every day, which was a lifesaver during the heatwave. The location was ideal, close to charming villages, all the essentials (supermarket, boulangeries, pharmacies), and our planned activities. Karine, the villa manager, was excellent — responsive, warm, and easy to work with.

Authenticity & Character
Gorgeous landscaping with local plants and a uniquely designed home with modern conveniences.
Location
Close to amenities and activities, but still very private and calm.
Cleanliness & Comfort
Very clean, with a crew coming mid-week to freshen up.
Local specialist: Lucie Rousseau

Our local specialist Olman, was great from beginning to end. I would definately book another travel vacation with him again
Costa Rica | Jul 3 - Jul 11, 2026

J
Jp Q.
Miami, FL | Reviewed on Jul 13, 2026
Our local specialist Olman, was great from beginning to end. He was perceptive from our initial requests and needs for our group of 13. I truly appreciated the hotel selection and Olman, nailed it by booking hotels that catered not only to our large group but also the age ranges for the children on the trip ages (4-13). He recommended the daily excursions and activities and ultimately they were all a success. I would definately receommend the Kim Kim team to anyone traveling to Costa Rica... Read more

Our local specialist Olman, was great from beginning to end. He was perceptive from our initial requests and needs for our group of 13. I truly appreciated the hotel selection and Olman, nailed it by booking hotels that catered not only to our large group but also the age ranges for the children on the trip ages (4-13). He recommended the daily excursions and activities and ultimately they were all a success.

I would definately receommend the Kim Kim team to anyone traveling to Costa Rica for the first time.

They booked us with A+ transportation, hotels, and excursion companies.

Hotel Reviews
Margaritaville Beach Resort Playa Flamingo
Guanacaste

Staff was friendly and accommodating. Our air conditioner did not drop down to what I would consider cold, so we slept without a blanket. No big deal. Food was just ok, nothing to rave about. Had one issue with bar tender where he charged the gin and tonic separately.....After confirming with front desk that a gin and tonic is one drink and not two separate ones, they credited me back the difference. So no complaints. All and all it was a good hotel that was on the beach and a lovely staff. My only suggestion is that they get some more shade umbrellas around the pool lounge chairs. Shade from the sun is limited if you want to lounge around the pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

Great hotel for families with old or young children, or couples. You can be social or private. This hotel caters to both. Its location is a true Costa Rican gem. Nestled at the base of the volcano, the views are amazing. It is just a short taxi ride to downtown Fortuna. The breakfast was a great mix of local cuisine with also tourist friendly options. My only negatrive comment was that that restaurant prices were slightly higher than i would like and the overall dinner was nothing extraoridinary.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sky Tram & Ziplines Adventure
Sky Tram & Ziplines Adventure
Arenal/La Fortuna

It was A great experience, would definately recommend it to anyone looking for the adventure

Quality of Experience
Guides, Drivers and Staff
Guided Nature Walk at Danaus Ecological Park
Guided Nature Walk at Danaus Ecological Park
Arenal/La Fortuna
Quality of Experience
Peñas Blancas River Floating Safari Adventure by Raft
Peñas Blancas River Floating Safari Adventure by Raft
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Local specialist: Olman Romero

Iceland is phenomenal! I encourage a visit to...
Iceland | Jul 2 - Jul 8, 2026

Jerri
Jerri H.
Miami, FL | Reviewed on Jul 13, 2026
Iceland is phenomenal! I encourage a visit to see the unique environment for sure!!! Gummie did a very good job planning our trip.
Constructive advice: If self touring(driving), encourage your traveler to rent a 4 wheel drive. Increases the ability to drive on all roads safely and also explore other options not included in the travel itinerary.
Also, write the final itinerary in order:
1-Date
2-Day of travel
3-Google link
4-Step by step instructions for the day and description of sights...
Read more

Iceland is phenomenal! I encourage a visit to see the unique environment for sure!!! Gummie did a very good job planning our trip.
Constructive advice: If self touring(driving), encourage your traveler to rent a 4 wheel drive. Increases the ability to drive on all roads safely and also explore other options not included in the travel itinerary.
Also, write the final itinerary in order:
1-Date
2-Day of travel
3-Google link
4-Step by step instructions for the day and description of sights to be seen that day
5-Hotel accommodation
6-Restaurants recommended for that day where the travel plans are

Gummie
Your plans were awesome but a bit confusing to follow. Your recommendations were spot on and appreciated.
Thanks for your help!! Your country was awesome!!!

Jerri Hall Tuxbury

Hotel Review
Hótel Kría
Vík

Clean and comfortable

Location
Nice city on Golden Circle tour
Staff
Helpful and friendly
Cleanliness & Comfort
Everything
Activity Reviews
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland
Horseback Riding Below the Mountains
Horseback Riding Below the Mountains
Iceland

Well done , but my daughter and I are experienced riders. Would have preferred a more scenic and different type of tour.

Geothermal Helicopter Experience
Geothermal Helicopter Experience
Reykjavík
Local specialist: Guðmundur Óli Pálmason

Absolutely perfect!!
Greece | Jul 7 - Jul 11, 2026

M
Michele B.
Atlanta, GA | Reviewed on Jul 13, 2026
Our guides, Elena and Jenny, were absolutely wonderful and our experience with Kim Kim was perfect. We highly recommend and will definitely use them again!! Read more

Our guides, Elena and Jenny, were absolutely wonderful and our experience with Kim Kim was perfect. We highly recommend and will definitely use them again!!

Hotel Review
King George, a Luxury Collection Hotel, Athens
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Jul 13, 2026

Thank you so much for your review, dear Michele! We're delighted to hear that Elena and Jenny helped make your trip so special and that your experience with us was perfect. Your kind words and recommendation mean a great deal to our team. We truly appreciate your trust and look forward to helping you plan another unforgettable adventure to Greece in the future!
Best,
Eirini

Highly personalized experience
Egypt | Jun 29 - Jul 9, 2026

C
Colette H.
Ashburn, VA | Reviewed on Jul 13, 2026
We visited Egypt as a family of 4 this summer and had an amazing, highly personalized experience thanks to the incredible support team of Kimkim. From the moment we landed to the moment we arrived, everything was stress-free. We were in constant communication with Mohammed our travel specialist who organized everything for us ahead of time and he provided quick responses throughout. Our private, local tour guides that he arranged for us were excellent, all very hospitable, engaging, and... Read more

We visited Egypt as a family of 4 this summer and had an amazing, highly personalized experience thanks to the incredible support team of Kimkim. From the moment we landed to the moment we arrived, everything was stress-free. We were in constant communication with Mohammed our travel specialist who organized everything for us ahead of time and he provided quick responses throughout. Our private, local tour guides that he arranged for us were excellent, all very hospitable, engaging, and knowledgeable Egyptologists. Highly recommend them, they were: Hend (pyramids), Mahmoud (Luxor/Aswan), Omar (Cairo). They took such good care of us that we felt like they were family! We especially enjoyed visiting the Valley of the Kings and Queens, Karnak temple, Khan el-Khalil market, The Grand Egyptian Museum, Pyramids, and relaxing on the Nile Cruise. We had one minor problem when we checked into our hotel in Hurghada as they asked for our hotel reservation confirm number which they could not locate nor were we ever given one, however it was resolved quickly after contacting Mohamed and Omar at kimkim. The rich history of Egyptian civilization is not something to be missed if you have this unique opportunity to explore in depth. Our family will forever be grateful for these amazing and unsurpassable memories thanks to Kimkim! We would definitely use them again with no hesitation!

Local specialist: Mohamed Abdeltawab

Special Trip to Japan
Japan | Nov 3 - Nov 14, 2025

Emily
Emily S.
Los Angeles, CA | Reviewed on Jul 13, 2026

Ben was amazing to work with and provided excellent service in planning and while in country. This was a trip to remember thanks to his help.

Local specialist: Ben Tanaka

4th trip with Kimkim
Greece | Jul 3 - Jul 12, 2026

Emily
Emily S.
Los Angeles, CA | Reviewed on Jul 13, 2026
This was our fourth trip planned through Kimkim and our friends’ first experience with the service. Unfortunately, based on this trip alone, our friends would not use Kimkim again, and we are now hesitant to use the service for future travel as well. The attention to detail from our local specialist was lacking compared with our previous experiences. After receiving our final itinerary, we identified several discrepancies that we had to proactively point out and have corrected. Once in... Read more

This was our fourth trip planned through Kimkim and our friends’ first experience with the service. Unfortunately, based on this trip alone, our friends would not use Kimkim again, and we are now hesitant to use the service for future travel as well.

The attention to detail from our local specialist was lacking compared with our previous experiences. After receiving our final itinerary, we identified several discrepancies that we had to proactively point out and have corrected. Once in Greece, we also experienced transportation issues and found ourselves having to track down information and details rather than being proactively notified or assisted by the local agency.

While we ultimately enjoyed our trip and had many wonderful experiences, there are several things we would have done differently had we been given more thorough information and guidance during the planning process. One of the primary reasons we have used Kimkim in the past is for the expertise, attention to detail, and local insight that come with using a travel specialist. Unfortunately, we did not feel we received that same level of service on this trip.

Hotel Reviews
Seasabelle Hotel
Spata-Artemida

Basic human star hotel. Clean and comfortable for a nights stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasimatis by La Perla
Santorini

Quiet area of the island. Superb staff. Beautiful views, pools and rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Melidron Hotel & Suites
Naxos

Very basic. Hard uncomfortable beds

Authenticity & Character
Basic
Location
Near a beach
Staff
Cleanliness & Comfort
Beds very uncomfortable
The George Hotel
Mykonos

Beautiful views. Comfortable rooms. Great pool. Access to sister property with beach front.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plaka Hotel
Athens

Great location. Very walkable. Comfortable room. A lot of street noise heard in the rooms.

Authenticity & Character
Location
Walkable
Staff
Cleanliness & Comfort
Activity Reviews
Old Town Food Walk
Old Town Food Walk
Naxos

Sampling of many different local items and tour of Naxos. Sit down meal was a bit crowded but food was good.

Quality of Experience
Food
Guides, Drivers and Staff
Sunset Caldera Catamaran Cruise
Sunset Caldera Catamaran Cruise
Santorini

A little chaotic when checking in for the cruise as several boats go out at once. Plus you have to wait in the hot sun. But once on the boat everything was great. Staff was friendly, view and sail were lovely. Sunset spectacular. Food was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Naxian Family Farm Experience & Wood-Fire Cooking Lesson
Naxian Family Farm Experience & Wood-Fire Cooking Lesson
Naxos

This was probably one of the best experiences we had. Small farm operation up in the mountains. Friendly staff and fun experience with great food.

Quality of Experience
Guides, Drivers and Staff
Transport
Family-Run Vineyard & Olive Grove Visit with Private Transfers
Mykonos

Small family run operation. Quick tour of the grounds and then a tasting. It is a farm to table lunch on a beautiful grove/vineyard. .

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller

Fantastic Trip to Japan
Japan | Jun 28 - Jul 11, 2026

S
Stuart H.
Houston, TX | Reviewed on Jul 13, 2026
Outstanding experience and without doubt the best vacation we’ve ever had.
Sandy at KimKim provided an itenary for our trip to Japan that matched exactly with what we wanted to do and where we wanted to go. The cost of the trip was in line with our previously established budget. Hotels were superb and centrally located to what we wished to do. All arrangements with regards to hotels, excursions, transportation, etc were planned and confirmed and we had zero issues with any of these...
Read more

Outstanding experience and without doubt the best vacation we’ve ever had.
Sandy at KimKim provided an itenary for our trip to Japan that matched exactly with what we wanted to do and where we wanted to go. The cost of the trip was in line with our previously established budget. Hotels were superb and centrally located to what we wished to do. All arrangements with regards to hotels, excursions, transportation, etc were planned and confirmed and we had zero issues with any of these items.
Our guides for the tours were superb and went above and beyond. Yukio was fantastic showing us Osaka, Hiroshima, and Kyoto and made our whole experience visiting these places stress free and enjoyable. Yuna took us to the best places in Tokyo and navigated us superbly through the city.
Drivers for pick ups were always on time and very helpful.
This was our first experience using KimKim and visiting pacific Asia. We loved it and wished the vacation had never ended! Thank you!

Hotel Review
Cross Hotel Kyoto
Kyoto

Fantastic location in Kyoto. Very friendly and helpful staff and room was lovely. Breakfast buffet had everything and whole hotel very clean and had a great vibe about it.

Authenticity & Character
Very clean. Staff professional, helpful and friendly.
Location
Very central and close to all the shops, restaurants and train stations but also off the Main Street and very quiet.
Staff
They made every effort to make sure our stay was enjoyable and answered all our questions.
Cleanliness & Comfort
Room was spacious and clean. Whole hotel was clearly well maintained and cleaned.
Activity Reviews
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Great combination of activities and my wife is still smiling from the experience of wearing a kimono!

Quality of Experience
Great combination of activities
Guides, Drivers and Staff
Staff at each location were very friendly and helpful
Tokyo Highlights: A Day of Tradional & Modern Culture with Local Life
Tokyo Highlights: A Day of Tradional & Modern Culture with Local Life
Tokyo

A great blend of activities/sights that gave us a great overview of this wonderful city. From visiting fantastic food markets to majestic shrines and spacious parks this day tour was a perfect way to.enjoy Tokyo.

Quality of Experience
A huge city and the day was spent visiting a variety of locations stress free
Guides, Drivers and Staff
Our guide, Yuna, took care of us superbly and spent the correct amount of time at each site explaining everything and answering all our questions.
Transport
Spending a day using the Tokyo metro was quite an experience but made stress free by our guide
Enjoy Temples & Bamboo Grove in Kyoto
Enjoy Temples & Bamboo Grove in Kyoto
Kyoto

This day took us to some of the main highlights in Kyoto and was superb. Our guide, Yukio, took care of us and we spent the right amount of time at each location and he explained all the attractions. Fantastic day!

Quality of Experience
Seeing so many of the main attractions in one day stress free
Guides, Drivers and Staff
Our guide could not have been better
Transport
A combination of trains, cars, and buses very well planned
Local specialist: Sandy Ren

Kim Kim did a great job planning our trip!
Spain | Jun 22 - Jul 5, 2026

Lori
Lori N.
Seattle, WA | Reviewed on Jul 13, 2026
We had an excellent time. It met all my expectations. The tour guides were great, knowledgeable and frequently entertaining. We loved not having to worry about getting to and from airports and trains. The hotels selected were all very good. We enjoyed every adventure we went on especially the food tours. I think this is the best way to travel. I used to do all the planning. This was a breeze. We did four cities and each one was so easy to manage. Read more

We had an excellent time. It met all my expectations. The tour guides were great, knowledgeable and frequently entertaining. We loved not having to worry about getting to and from airports and trains. The hotels selected were all very good. We enjoyed every adventure we went on especially the food tours. I think this is the best way to travel. I used to do all the planning. This was a breeze. We did four cities and each one was so easy to manage.

Hotel Reviews
Hotel Casa Morisca
Granada

Super cute. Nice courtyard. Comfortable room. Some street noise because it was at street level, but mostly quiet. Easy access to where we wanted to.

Authenticity & Character
Lots of character. Felt like we were staying in someone’s home.
Location
Seemed like more walking needed to get around. First place we used taxis.
Staff
Friendly and helpful in calling for taxis
Cleanliness & Comfort
Very clean and comfortable.
H10 Palacio Colomera
Córdoba

Probably the nicest hotel we stayed at. The breakfast was very good. Very central. Easy walking wherever we wanted to go. It was 105 degrees so very happy to have good AC. Beds comfortable.

Authenticity & Character
It was quite fancy for us. We did not use the pool, it was just too hot out. We did hang out in the atrium mostly because there was no place to sit in the room other than the beds.
Location
Very central, easy to get around
Staff
Very helpful and friendly
Cleanliness & Comfort
Everything was clean and comfortable.
B&B Madrid Centro Puerta del Sol
Madrid

Very centrally located, metro 1/2 block away. Madrid is really walkable. We only did public transport once. Beds comfortable. The glass bathroom walls were interesting and not especially private. Coffee, fruit and snack food available 24 hours.

Authenticity & Character
Not much character, fairly modern. In between two restaurants.
Location
Staff
Friendly and helpful staff.
Cleanliness & Comfort
Place was clean and comfortable. Window into an air shaft.
Hotel Suizo Barcelona
Barcelona

This hotel was well located. It was comfortable and had excellent AC which was a pleasant surprise. My only complaint was the only window was on the ceiling so nothing to look at.

Authenticity & Character
We did not ask for luxury, so I expected it to be basic. I was disappointed in the only window on the ceiling.
Location
Staff
Easy to check in
Cleanliness & Comfort
Local specialist: Julia Reed
Julia
Julia Reed
Local specialist in kimkim HQ | Replied on Jul 13, 2026
Welcome home, Lori and Rey! 🇪🇸🎉 I just wanted to take a moment to thank you again for trusting our team at kimkim to help plan your trip to Spain. ✨ It was such a pleasure meeting you both and working with you throughout the planning process! 💛 I'm so happy to hear that you had an amazing time and enjoyed your guides! I'll be sure to pass along your kind words to them. 😊 I'm also glad your hotels were a great fit and that everything felt seamless from start to finish. And I couldn't agree... Read more

Welcome home, Lori and Rey! 🇪🇸🎉

I just wanted to take a moment to thank you again for trusting our team at kimkim to help plan your trip to Spain. ✨ It was such a pleasure meeting you both and working with you throughout the planning process! 💛

I'm so happy to hear that you had an amazing time and enjoyed your guides! I'll be sure to pass along your kind words to them. 😊 I'm also glad your hotels were a great fit and that everything felt seamless from start to finish. And I couldn't agree more, food tours are one of my favorite ways to experience a new city!

I hope you returned home with wonderful memories and are already dreaming about your next international adventure together. We'd love the opportunity to help you plan another seamless trip whenever the time comes! 🌎

Wishing you both all the best,
Julia ☺️

Margoth was amazing. Responsive, informative,...
Colombia | Jun 26 - Jul 4, 2026

J
Jeffrey W.
Ashburn, VA | Reviewed on Jul 13, 2026
Margoth was amazing. Responsive, informative, always pleasant, extremely informative. She was there the whole time we planned and throughout the whole trip. Constant contact and there to handle any questions. I recommend her and her company without any reservation. I’ve never worked with anyone better. Read more

Margoth was amazing. Responsive, informative, always pleasant, extremely informative. She was there the whole time we planned and throughout the whole trip. Constant contact and there to handle any questions. I recommend her and her company without any reservation. I’ve never worked with anyone better.

Hotel Reviews
Hotel Las Islas
Barú

Amazing treehouse. Very well appointed rooms. Beautiful surroundings!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capellan de Getsemani
Cartagena de Indias

Very beautiful. Great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Faranda Collection Medellin
Medellin

Comfortable, great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Depart Colombia
Depart Colombia
Colombia

Professional ride back to the airport

Quality of Experience
Guides, Drivers and Staff
Transport
Departure from the Islands (Hotel Las Islas)
Departure from the Islands (Hotel Las Islas)
Isla Barú
Quality of Experience
Guides, Drivers and Staff
Transport
Day at the Islands - Hotel Las Islas!
Day at the Islands - Hotel Las Islas!
Isla Barú

Amazing boat ride in!

Quality of Experience
Guides, Drivers and Staff
Transport
Chorro Campana Hike
Chorro Campana Hike
Medellín

A highlight of the trip. Amazing hike. So beautiful. And the waterfall was just incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Biking in the Andes
Biking in the Andes
Medellín

Perfect combination of biking, sites, and history.

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Medellín City Tour Highlights (with Comuna 13)
The Best of Medellín City Tour Highlights (with Comuna 13)
Colombia

Terrific tour including history and sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Colombia!
Welcome to Colombia!
Colombia

Terrific mix of history and locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Jul 13, 2026

Hi Jeff and Cindy,

Thank you so much for your kind words and for taking the time to share such a wonderful review.

It was truly a pleasure helping you and Cindy plan your trip to Colombia, and our entire team is so happy to know that you enjoyed your time here.

We truly appreciate your trust, your recommendation, and your valuable feedback.

Sending you and Cindy our very best wishes, and we hope to welcome you back to Colombia again in the future!

Warm regards,
Margoth

Tour of Hanoi ok, but too much food too early...
Vietnam | Jun 29 - Jul 6, 2026

R
Robert H.
Australia | Reviewed on Jul 13, 2026
Tour of Hanoi ok, but too much food too early. By the time we left hotel after breakfast, then had egg coffee (quite filling), drink at train street & then lunch at 11:15 - too much too quick. Couldn’t do justice to lunch.
Hotels were ordinary. Fridge & TV didn’t work initially, bathroom door squeaked and definitely not “city view” in Hanoi. Nimh Binh hotel restaurant was shut in evenings due to renos and breakfast limited. Limited dinner alternative in walking distance.
Lots of driving...
Read more

Tour of Hanoi ok, but too much food too early. By the time we left hotel after breakfast, then had egg coffee (quite filling), drink at train street & then lunch at 11:15 - too much too quick. Couldn’t do justice to lunch.
Hotels were ordinary. Fridge & TV didn’t work initially, bathroom door squeaked and definitely not “city view” in Hanoi. Nimh Binh hotel restaurant was shut in evenings due to renos and breakfast limited. Limited dinner alternative in walking distance.
Lots of driving which was good and expected but driver could not talk english. Tour guide good but not there for the journeys.
Contact with tour co. - Doris, was excellent.

Local specialist: Doris Bui

Private family tour of Vietnam
Vietnam | Jun 28 - Jul 10, 2026

D
Donald K.
San Jose, CA | Reviewed on Jul 13, 2026
Trang was great in helping plan our family vacation. She was very responsive with communication and provided excellent recommendations. I also appreciated her checking in during the trip and assisting with any changes that needed to be made. Read more

Trang was great in helping plan our family vacation. She was very responsive with communication and provided excellent recommendations. I also appreciated her checking in during the trip and assisting with any changes that needed to be made.

Hotel Reviews
Hotel Nikko Saigon

The best hotel in Saigon! Excellent service! Located adjacent to the mall.

Authenticity & Character
Location
Located adjacent to the mall. Walkable to many stores.
Staff
Very helpful and accommodating.
Cleanliness & Comfort
Furama Resort Danang

Wow! Excellent service, rooms, and food! Private beach access too!

Authenticity & Character
Location
Across the street from convenience stores.
Staff
Excellent service
Cleanliness & Comfort
Allegro Hoian

Excellent service from all staff!

Authenticity & Character
Location
Walkable to the old town.
Staff
Staff provided great recommendations for restaurants around the city.
Cleanliness & Comfort
Indochine Premium Cruise

Great food! Friendly staff! Well organized activities.

Authenticity & Character
Location
Great views of Ha Long Bay.
Staff
Very helpful and friendly
Cleanliness & Comfort
Anatole Hotel Hanoi

Very friendly service! Excellent breakfast buffet!

Authenticity & Character
Location
Walkable around the city. Convenience store right across the street.
Staff
Very helpful and friendly.
Cleanliness & Comfort
Activity Reviews
Halong Bay - Hanoi - Fly to Danang, Transfer to Hoi An
Halong Bay - Hanoi - Fly to Danang, Transfer to Hoi An
Vietnam

Drop off and pick up was on time and guides were helpful with check in process.

Quality of Experience
Seamless transfer to airport and hotel.
Guides, Drivers and Staff
Guides were helpful with the check in process.
Transport
Hanoi - Halong Bay, Overnight on Cruise
Hanoi - Halong Bay, Overnight on Cruise
Vietnam

Quick overnight cruise that was full of well organized activities.

Quality of Experience
Food
All you can eat breakfast, lunch, and dinner.
Guides, Drivers and Staff
Staff was very helpful and friendly.
Transport
Drop off and pick up right at the boat.
Morning Free - Afternoon Half-Day City by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)
Morning Free - Afternoon Half-Day City by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)
Hanoi

Fun and informative tour with Dang and Donald. Learned a lot about the history of Hanoi and tried some street food!

Quality of Experience
Covers a lot of ground in a short time.
Food
Restaurant was clean and food was tasty.
Guides, Drivers and Staff
Dang and Donald were great guides that made the experience fun for my kids.
Transport
Open air Russian jeep was a fun way to see the city.
Local specialist: Trang Pham

Smooth 2 week trip to Iceland
Iceland | Jun 12 - Jun 25, 2026

Beka
Beka A.
Dallas, TX | Reviewed on Jul 13, 2026
We had a wonderful planning experience with Alicia that resulted in an amazing trip to Iceland! Alicia was responsive to all of our requests and changes, both pre-trip and during the trip. She did a great job of adjusting the itinerary to our pacing and finding that line between having options and being overwhelmed with too many choices. When I had questions, it was so nice to be able to ask someone with local knowledge of the area and culture. Icelandic hospitality is top-notch. The food... Read more

We had a wonderful planning experience with Alicia that resulted in an amazing trip to Iceland! Alicia was responsive to all of our requests and changes, both pre-trip and during the trip. She did a great job of adjusting the itinerary to our pacing and finding that line between having options and being overwhelmed with too many choices. When I had questions, it was so nice to be able to ask someone with local knowledge of the area and culture.

Icelandic hospitality is top-notch. The food is freshly prepared and incredibly good. The hotel/hostel staff are helpful and welcoming. We changed hotels nearly every night of a 2 week trip and only had 1 or 2 minor issues, which is pretty incredible! It was so nice to have everything booked and arranged so that we could just enjoy the experience.

Hotel Reviews
Guesthouse Gullsól

The guesthouse made a great home base for our time in Grimsey. The rooms were small but comfortable. We had a cool view of the dock as a fisherman offloaded his catch of fish. You can bring food and prepare it in the guesthouse kitchen or eat at the restaurant nearby. The restaurant was very good. Just be aware, if you need groceries, the grocer is only open for a few hours each day and, as you can imagine, has limited options. Grimsey is a special place. It is absolutely worth it to stay a night or two!

Authenticity & Character
You're staying in an old house converted into a hostel and shop. They did a good job retaining the feel of a home while making it accessible to guests.
Location
Close to the airport and local restaurant
Staff
Cleanliness & Comfort
Hotel Hamar
Borgarnes

Very nice hotel. The staff was friendly and helpful. The rooms were spacious. The onsite hotel was top notch.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stora Asgeirsa Guesthouse

It was so neat to be able to stay on a working farm. The owner, Mangus, was friendly and happy to show us around the horse stable. We loved getting to watch the mom and baby horses grazing in the pasture near the house. The rooms are comfortable and clean with an amazing view!

Authenticity & Character
It's on a working farm. You can have a chat with the farmer and learn more about life in Iceland.
Location
Great halfway stop between Akureyri and the Westfjords or Snaefellsness Peninsula.
Staff
Cleanliness & Comfort
Sel - Hótel Mývatn
Myvatn

The staff was very helpful and hospitable. We stayed two nights during the halfway point of our trip and were able to use their laundry service (2 night stay is required). The rooms were very nice. They felt more like an American hotel due to the larger size, bathtub, and having several electrical outlets throughout the room. The restaurant on site is very good with a large selection including a buffet option that includes traditional Icelandic foods like lamb stew and fermented shark.

Authenticity & Character
Location
Very close to several scenic stops in the area. You don't have to drive far to see a lot.
Staff
We had a mix up because of how our rooms were booked. The staff discovered the issue and resolved it quickly.
Cleanliness & Comfort
Very clean. Larger rooms with lots of electrical outlets. The only downside was the absence of a fridge in the room.
Skuggi Hotel by Keahotels
Reykjavík

Very nice hotel with friendly staff. The breakfast was excellent. They also have a free parking garage for guests. We really appreciated not having to worry about finding and paying for overnight parking.

Authenticity & Character
Location
Close to the restaurants and shops, but off the path enough to avoid a lot of noise.
Staff
Cleanliness & Comfort
Hótel Kea by Keahotels
Akureyri

The hotel is very nice. It's probably the fanciest hotel we stayed at in Iceland. The staff are very helpful and the breakfast was good. However, since it's right off of the main street, it can be very loud in the evening with events going on or people enjoying themselves outside. We stayed two nights and there was a good amount of noise both nights when we were trying to sleep. Our room on the east side of the hotel also got quite warm in the morning with the sun streaming in.

Authenticity & Character
Location
Very convenient to the restaurants and shops in town. However, that brings with it a lot of noise.
Staff
We stayed two nights with a trip to Grimsey in between. The staff was very accommodating in letting us store our luggage there while we were gone.
Cleanliness & Comfort
Hvammstangi Cottages
Hvammstangi

This was one of my favorite places to stay in Iceland. It's tucked away in the countryside of a small town. Right outside of our cabin, we had a view of a small stream with several birds. Just beyond that was a field with grazing horses. Even though there are 8 cabins bunched together, it was so quiet and peaceful.

Location
The view was spectacular, and it was so peaceful!
Cleanliness & Comfort
It's a tiny cabin, but it's set up well. It felt like we had plenty of space. The bunk bed is tucked into a corner, which made it feel darker in the room at night. Probably one of the best night's sleep I had on the trip.
Hotel Laugarvatn
Laugarvatn

We had a great stay at Hotel Laugarvatn. It's a easy drive from Thingvellir National Park, Geyser, and Gullfoss. We ate dinner at Lindin (so good!) and walked down to the lake by the geothermal baths to see the steaming sand where they bury and bake the geyser bread. Very cool area!

Authenticity & Character
Location
Central to several stops on the Golden Circle route.
Staff
Cleanliness & Comfort
Activity Reviews
Vatnshellir lava cave tour
Iceland

The lava cave tour was very interesting. The guide did a great job of explaining how the cave was formed, the different colors of the rocks, and the viking lore of trolls living in the peninsula.

Quality of Experience
Guides, Drivers and Staff
Icelandic Lava Show
Iceland

The lava show was so good! It was incredible to see the lava flow and watch how it quickly changed form. Feeling the heat in the room change as the lava flowed down really put into perspective how hot the lava is. The narrator was very knowledgeable and shared interesting facts about the geology and nature of lava.

Quality of Experience
Guides, Drivers and Staff
Into the Glacier
Iceland

The Into the Glacier tour was an incredible, unique experience. The transportation and transfer process was smooth. The guide when we got to the glacier was very knowledgeable and shared interesting facts about the glacier and about Icelandic history and culture. We were able to take our time looking around and taking pictures, inside and outside the cave. It didn't feel rushed at all. Just enjoyable.

Quality of Experience
Guides, Drivers and Staff
The guide was Icelandic and shared his heritage and experience growing up in Iceland.
Transport
Local specialist: Alicia Jean-Talon

Kim Kim was so great at putting together our ...
Sweden | Jun 25 - Jul 9, 2026

Judith
Judith D.
Los Angeles, CA | Reviewed on Jul 12, 2026

Kim Kim was so great at putting together our hotels, activities and car transfers. Had east want of contacting them when needed in our trip. We will use them again

Local specialist: Roy Pushpak

14-day family trip to Japan
Japan | May 31 - Jun 13, 2026

Josh
Josh B.
Lafayette, CO | Reviewed on Jul 12, 2026

Peter and his team at Oshinobi helped us plan a flawless two-week family vacation to Japan, covering Tokyo, Mount Fuji, Hakone, Osaka, Hiroshima, Kyoto, and Nara. Every single detail was taken care of.

Their customer service is great—when a weather cancellation affected our train schedule, they handled the rebooking immediately and got us back on track later that day. They made sure our trip was incredibly smooth, allowing us to just focus on enjoying our vacation. Thank you, Oshinobi!

Local specialist: Peter Gruenzig-Sugiya

Unforgettable Trip!
Peru | Jun 26 - Jul 6, 2026

J
Jennifer T.
Boston, MA | Reviewed on Jul 12, 2026
Our family of 5 had an unforgettable trip to Peru! Anne was very helpful and informative in the planning and booking stages of our trip. She was available during our trip as well to answer any questions or to help things run smoothly.
We had a great time at the Explorer's Inn. The accommodations were very nice and the staff was all very helpful and happy to share their beautiful home with us. Raul was a terrific guide. We really enjoyed our rainforest walks, visiting the tower, night...
Read more

Our family of 5 had an unforgettable trip to Peru! Anne was very helpful and informative in the planning and booking stages of our trip. She was available during our trip as well to answer any questions or to help things run smoothly.
We had a great time at the Explorer's Inn. The accommodations were very nice and the staff was all very helpful and happy to share their beautiful home with us. Raul was a terrific guide. We really enjoyed our rainforest walks, visiting the tower, night walks, the clay lick and seeing Giant River Otters at the lake.
We were next in the Sacred Valley where we met Edwar and Guido. They took great care of us exploring the Sacred Valley and Macchu Picchu. Guido was a great driver both in the busy towns and on the winding roads of the valley. Edwar has an amazing amount of knowledge that he openly shared with us. The pace of our days was perfect. It was nice to have such an awesome guide to help navigate the train and 1 day hike on the Inca trail. We also went on a beautiful hike in the Colca Valley and saw Andean Condors. Edwar was the perfect guide both on the nature aspects and historical aspects of our trip.
He has a great energy and was a lot of fun to explore with. Edward and Guido make a great team.
Thank you to all the members of Peruvian Soul and the KimKim team!

Hotel Reviews
Casa San Blas Boutique
Cusco

This boutique hotel was such a nice spot. The staff were very welcoming and friendly. The rooms were unique with plenty of room. It was very comfortable and the location was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Cusco

Macchu Picchu town was so fun! The El Mapi was a very nice hotel right in the middle of town with plenty of shops and restaurants to explore. The staff was very welcoming and both dinner and breakfast were very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ava Valle Sagrado Spot
Urubamba

This hotel was a fun surprise. Although hidden from the main road, as you drive up its a little garden oasis. The rooms were very nice and spacious. The staff was nice and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Explorer's Inn Tambopata

We had a great time at the Explorer's Inn. The rooms were very comfortable and spacious. The lodge was a nice place to relax. The food was delicious and the staff were all friendly and helpful. We loved the boat ride to get to the Inn. Our guide Raul kept us busy exploring the rainforest and the surrounding area. Everything was well planned and organized.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza
Lima

The location in Miraflores was perfect. We were able to walk and explore. The staff was very friendly and helpful. Breakfast was very good .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Jul 13, 2026

Hi Jennifer,

It was truly a pleasure helping your family plan this adventure, and it makes me so happy to hear that Peru left such a special impression on all of you.

I loved reading about your experience, I will certainly share your message with the team; they will be incredibly happy to know they were such an important part of your experience.

Thank you as well for your trust throughout the planning process and for allowing us to be part of such a special family trip.

Thank you for choosing Peru and for allowing us to share our country with you.

Warm regards from Lima,
Anne

Fantastic trip!
Costa Rica | Jul 2 - Jul 10, 2026

meachumdds@gmail.com
[email protected] M.
Chicago, IL | Reviewed on Jul 12, 2026
Fantastic trip! All the drivers were professional and on time, if not early. Hotels were great. Our favorite was Poco a Poco in Monteverde. Communication throughout the trip was easy via the app.
I didn’t have to lift a finger in planning. Will definitely use KikKim again.
Read more

Fantastic trip! All the drivers were professional and on time, if not early. Hotels were great. Our favorite was Poco a Poco in Monteverde. Communication throughout the trip was easy via the app.
I didn’t have to lift a finger in planning. Will definitely use KikKim again.

Hotel Reviews
Hotel & Spa Poco a Poco
Monteverde

6 stars if I could. Beautiful grounds, fantastic food on site(breakfast buffet and restaurant), walkable to restaurants and a couple shops, friendly staff. Everything was above and beyond. Amazing views everywhere. Covered hot tub and pool so can be enjoyed when raining. Free marshmallows for the fire pit. Fun disco bathroom. I could go on and on. Whole family loved this place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

AC in rooms only works with a key that is welded to the room key so it can only be used while you’re in the room and it takes a good hour to cool down when you get back to the room - and that’s with all the fans on. I’m all for conserving energy but even keeping the room at 85° while we were out would have been wonderful to keep the humidity down and allow clothes/swimsuits to dry. The bathroom is never air conditioned. Imagine having an upset stomach in a humid 90° bathroom. Balcony and views were fantastic though and monkeys were everywhere which was fun. Food on the premises was just OK and expensive. Need to call a shuttle to get anywhere on the property or walk up hill on dangerous roads a distance. Staff was friendly and room was clean .

Hotel Los Lagos Spa & Resort
La Fortuna

Friendly staff, great breakfast, clean rooms, fun hot springs pools, waterslide fun for kids. Ambiance was beautiful. Wish we could walk to other restaurants and shopping but that has nothing to do with the hotel, it’s common for the area I think. Uber was easy to use .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Whitewater Rafting on Naranjo River (Class III & IV)
Whitewater Rafting on Naranjo River (Class III & IV)
Costa Rica

Guide was amazing-he gauged the kind of experience we wanted and tailored the trip to that. For instance, we were more adventurous than the other raft that went with us so our guide made sure to get us fully in the rapids where the other guide was a little more subdued. Guide was very safe and knew the river well. No one fell out unless we wanted to. It was the perfect amount of heart-racing fun. Great pics to buy at the end for $40USD so no need for a waterproof camera. Lunch was typical Costa Rican fare at the end.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Guide brought a Swarovski spotting scope and took pictures through it and shared them with us. It allowed us to really see animals close up. It was crowded compared to other “hikes” we did on the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

Expected the zip lining to be cool but didn’t expect the beautiful nature walk through the hanging bridges. Guide was so sweet and knowledgeable and truly loved this land. Our family of 4 (2 adult kids)had a fantastic time.

Quality of Experience
Guides, Drivers and Staff
Transport
Cloud Forest Hike in Juan Castro Blanco National Park
Cloud Forest Hike in Juan Castro Blanco National Park
Arenal/La Fortuna

Absolutely beautiful hike with 2 waterfalls and lush scenery. Guide was great and took pictures to share with us afterward. Overall our family of 4 (2 adult kids) had a great time and consider it our favorite hike of our trip. Lunch was great as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez

Fantastic trip to Peru arranged by Io
Peru | Jun 19 - Jul 4, 2026

Rebecca
Rebecca C.
United Kingdom | Reviewed on Jul 12, 2026
Io helped us plan a fantastic trip to Peru. We requested several iterations of the proposed itinerary across messages and a video call, which Io happily took on board. She also incorporated enabling our group of 4 to do two different activities on one day and then reunite to visit Machu Picchu. Once the trip was booked and paid for, Io was still very helpful with all the various questions we had about details of our itinerary.
As for the actual trip, it was great and all went very smoothly,...
Read more

Io helped us plan a fantastic trip to Peru. We requested several iterations of the proposed itinerary across messages and a video call, which Io happily took on board. She also incorporated enabling our group of 4 to do two different activities on one day and then reunite to visit Machu Picchu. Once the trip was booked and paid for, Io was still very helpful with all the various questions we had about details of our itinerary.
As for the actual trip, it was great and all went very smoothly, we had great guides and drivers and stayed in some extremely nice hotels. The only activity I felt less comfortable about was dressing in traditional local clothes to walk around the lagoon when we visited the Urpis de Antaquillka community in Chinchero. The people were charming, but I just wasn’t sure about the dressing up element of this activity.

Hotel Reviews
Inkaterra Reserva Amazonica
Puerto Maldonado

This place was great - it’s an eco lodge in the jungle and they have done a great job laying on the activities and meals and providing airy accommodation. They do need to make sure the torches they provide work better than the ones we had, which were not good enough for the night walk we went on. We changed to our phone torches instead, and even those aren’t that strong.

Authenticity & Character
All the rooms and restaurants have net walls to keep them airy and free of mosquitoes. There were also mosquito nets over the beds which were lowered while we were out for the evening activities. I liked the addition of the kerosene lantern in the toilet each night so you could find your way to it in the dark, once the electricity went off for the night
Location
Staff
The staff made a huge effort to ensure we were looked after and knew what activities were planned
Cleanliness & Comfort
We appreciated touches like the kerosene lamp mentioned above, and the flip flops - provided while we were at dinner on the first night, after I asked about them.
Costa del Sol Wyndham Cusco
Cusco

This is another well located hotel in the heart of Cusco, with a lovely courtyard. Strangely you had to walk through the restaurant to reach the rooms, which made the restaurant feel a bit like a corridor. The rooms were spacious, but did not feel quite as lovely as the ones we’d already had at the hotels in Colca and the Sacred Valley. It’s inevitable when you stay in a number of hotels during a trip that some feel a bit more special than others. This place was good, but we’d already been spoiled by the hotels just before!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sonesta Posada del Inca
Urubamba

This place was stunning! We could have easily stayed here longer, everything about it was lovely. The rooms were very comfortable, the gardens were beautiful, the location and surrounding scenery was great. The bar and restaurants were also very good - we had one of the best pisco sours of the trip here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Hostería Boutique Hotel
Arequipa

This hotel is in a great central location and is quite charming. Our room had a bath sunk in the floor in the room, which actually seemed a bit of a hazard, especially if you get up to use the toilet in the middle of the night. The other element of this hotel which slightly disappointed us was the way the breakfast buffet was laid out in the courtyard - it was very cold first thing in the morning so everything was freezing to touch, particularly the plates, so all food ended up very cold

Authenticity & Character
Lovely buildings and courtyard
Location
Very central
Staff
Cleanliness & Comfort
Hatun Inti Boutique Machupicchu
Machu Picchu

We were only here for one night to visit Machu Picchu, but it was an extremely nice hotel and we had amazing views from the window over the river

Authenticity & Character
Location
Staff
Very helpful staff
Cleanliness & Comfort
Aranwa Sacred Valley
Urubamba

Beautiful hotel with a tranquil spa. We also enjoyed the scenic grounds and seeing the humming birds, parakeets and alpacas in the gardens. The element that could be improved is the restaurant used for evening meals as it felt rather large and lacking in character and atmosphere

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Colca Lodge
Yanque

Fabulous hotel in amazing location. We thoroughly enjoyed using the thermal baths

Authenticity & Character
Location
Beautiful setting in the Colca valley
Staff
All very friendly and helpful
Cleanliness & Comfort
Activity Reviews
Shared Short Inca Trail Trek 2/2: Machu Picchu +Private Guide+Bus RT+Upgrate Oservatory Train
Shared Short Inca Trail Trek 2/2: Machu Picchu +Private Guide+Bus RT+Upgrate Oservatory Train
Peru

Seeing Machu Picchu was incredible. We were blessed with a beautiful clear day with blue skies and sunshine and it all looked amazing. Our guide was brilliant, he told us so much and he was great at taking photos and videos of us!

Quality of Experience
Guides, Drivers and Staff
Private 02-Days Colca Canyon Tour 1/2
Private 02-Days Colca Canyon Tour 1/2
Peru

This was a fantastic trip. Mariel was our guide again and she was great, as was Fernando our driver

Quality of Experience
Guides, Drivers and Staff
Transport
Our car had an issue on the way and we had to wait an hour at a roadside shop for a replacement. These things happen and it can’t be helped, but the delay slightly changed the plans for the day. However Mariel managed it all well
Private Arequipa City tour
Private Arequipa City tour
Arequipa

Mariel was a great guide, and we really enjoyed this city tour

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Jul 13, 2026

Dear Rebecca, Stephen, Alex and Chelsea,

I would like to sincerely thank you for your wonderful, heartfelt review. We truly appreciate you taking the time to share your genuine experiences and such kind words with us. Feedback like yours means so much to our team, and it helps us continue creating even better experiences for future travelers.

I'm especially happy to know that your time in Peru was filled with unforgettable moments and meaningful memories. It was our pleasure to be part of your journey.

I wish you all the very best, and I'm sending you my warmest regards from Cusco!

Io

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