Kimkim Trip Reviews

We had very few ideas of what we could or should visit in Colombia. Margoth, the local specialist, helped us work out a most satisfactory experience and even made it easy to visit a friend in her home outside Medellin. We had a great time, felt well taken care of always and enjoyed getting to know more about this beautiful and friendly country. We had a specific driver and guide for each area we visited and each was knowledgeable and helpful. The trip could not have gone more smoothly!

Hotel Reviews

Hotel Capellan de Getsemani

Cartagena de Indias

There was a lot of city road work going on while we were there, but Hotel Capellan served as an oasis from that, cool, comfortable, right in the heart of the city.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Senda Watapuy

Santa Marta

A piece of paradise right outside Tayrona National Park. A pleasure to visit in its own right.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Cielo Hotel

Medellin

Beautiful hotel in the heart of a beautiful city - clean and attentive!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Depart Colombia

Colombia

Walking Tour of Cartagena Highlights (Old City)

Colombia

Tayrona National Park Tour

Colombia

Welcome to Colombia!

Colombia

Rum Tasting with Chocolate Pairing

Cartagena

Half-Day Coffee Farm Tour

Medellín

The Best of Medellín City Tour Highlights (with Comuna 13)

Colombia

Minca Tour with Local Cacao Farm and Marinka waterfalls

Colombia

Loved getting to see the farm and the view was spectacular. A true gem.

We enjoyed our interactions and the service provided by KimKim and our local specialist, Kathrin for our New Zealand adventure. Kathrin was able to plan a great trip for us, within our budget, and was very responsive when we needed to contact her before and during our trip. KimKim kept us notified of how to contact them during the time their offices would be closed due to a national holiday during our stay.
Highlights of our three week trip were the Newton Heights B & B in Akaroa, where we were treated very well by hosts Gail and Brendan in their beautiful and well appointed B & B, The Starlight Gourmet Kayak Tour - Glowworm Caves - our guide, Aaron, was knowledgeable, friendly and helpful, and the time we spent in Aoraki, which included the Tasman glacier terminal lake cruise - the Glacier Explorer staff were all professional, friendly. informative and helpful.
The longest time we stayed in any one place was two nights. We wanted to see as much of the country as we could during the time we had. The only thing we would do differently would be to stay longer in a few of the locations.

After using Anita to help us book our Portugal/Spain trip last year, I knew we had to use her again for our Italy trip this year. I told her the different cities that we wanted to visit and she made a customized itinerary to fit our trip. This was especially difficult since we had four families and one infant. After a few iterations, she was able to put the perfect trip together. The app was extremely helpful because it told us where we needed to be, at what time, and who was going to pick us up. I don’t think we will be booking another trip without KimKim and Anita.

Hotel Reviews

Be Mate Apartments

Rome

Really beautiful apartment with plenty of amenities. The only thing that took away from this place was that they are building a metro station right outside and they were doing construction around 6 am every morning besides the weekend.

Authenticity & Character

Location

A lot of construction happening across the street. Woke us up at 6 am every morning.

Staff

Very responsive host

Cleanliness & Comfort

Horto Convento Florence

Firenze

This was a great location. We could get to every place within 15-20 minutes of walking.

Authenticity & Character

Location

Away from the crowded parts but close enough that we could walk to wherever we needed to go

Staff

Cleanliness & Comfort

Hotel Canada Urban & Chic

Cozy and close to the airport which is what we needed for our quick stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hands-On Roman Pasta Cooking Class in the Historic Jewish Quarter

Rome

This was such a fun class! Our instructor was amazing and we loved all of the food we made. I would highly recommend this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Beneath the Eternal City: A Journey Through Rome’s Catacombs & San Clemente

Rome

The most surprising tour for me. I didn’t know about the catacombs and it was such an interesting tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Unearthed: Guided Walk of Colosseum & Ancient City

Rome

One of the most impressive tours we did in all of Italy. It is truly incredible how big the colosseum is. The ancient city was also a great addition to this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the Vatican: From the Museums to the Sistine Chapel

Italy

This was another tour that could have easily been a whole day. There were so many pieces to see and there were rooms upon rooms of amazing artwork.

Quality of Experience

Guides, Drivers and Staff

Transport

Masters of the Renaissance: A Journey Through the Uffizi

Florence

I wish we had more time on this tour. It was so good and there are so many things to see.

Quality of Experience

Guides, Drivers and Staff

Transport

Excursion to Tuscany: Chianti Winery Visit & San Gimignano

Florence

Such a fun trip. One of my family’s favorites. We had two stops which was plenty. We learned a lot about the vineyards and sampled so many types of wines.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Ligurian Excursion: A Full-Day Escape to Cinque Terre

Florence

It was worth the trip but it is about two hours away. We felt a little pressed for time in each town. I think it would be better if we only visited two places instead of three

Quality of Experience

Guides, Drivers and Staff

Transport

Florence on Foot: Michelangelo’s David & Duomo

Italy

The best tour you can do in Florence!

Quality of Experience

Guides, Drivers and Staff

Transport

The Best of Milan Guided Walk

Italy

This was perfect for us since we only had an an afternoon in Milan.

Quality of Experience

Guides, Drivers and Staff

Transport

We hit the ground with enthusiasm and excitement and were not disappointed. The accommodations were perfect for us with The Niche in Athens being our favorite. The reception and staff at all of our stays made us feel warmly welcomed and well supported. Hiking the Imbros Gorge on Crete was a stunning experience and we enjoyed eating, shopping and exploring the charming town of Chania. On to Santorini! We loved Hotel Keti and the staff. The many steps kept us in shape for our long walk from Fira to Oia. It was a challenge but we would to it again! Santorini Sea Kayak provided us with a wonderful and entertaining day of paddling and spectacular views along the coast. Adonis and Nolan were the best guides ever! We were also treated to a homemade lunch.

Naxos was a treasure and a sweet change of pace. Although the winds were gusty and it was a bit chilly we stilled loved the island. One of our favorite tours was with Natural Cultural Tours. Our guide Christos was over the top fun, knowledgeable, and entertaining. Sadly we said goodbye the Greek Islands as we headed back to Athens and our long journey home. Thank you Kim Kim for giving us this opportunity!

Activity Review

Private Countryside Walk: Naxian Villages & Local Food

Naxos

I can’t say enough about how incredible our trip to Greece was — and a huge part of that was thanks to Siena and the entire team at KimKim. From start to finish, everything felt seamless, thoughtful, and so well planned.

Even the rainy weather during our Acropolis & Mythology Walk in Athens couldn’t dampen the experience. Our guide, Michael, was hilarious, engaging, and incredibly knowledgeable. Our Delphi day trip was equally memorable, and the lunch stop on the drive home — arranged by our driver Chris — ended up being one of the highlights of the entire trip.

In Chania, our History & Foodie Tour was absolutely delicious (and VERY filling), and our guide Aria was genuinely lovely. We were also lucky enough to have Nikos as our guide for both the Milia Mountain wine & olive oil tasting and the Balos Lagoon/Falassarna Beach tour — and he was truly exceptional. He had such a warm, welcoming energy that he made both excursions feel relaxed and personal. We also met wonderful people on each of our small group tours, which made the experience even more special.

Eva at the Alcanea Boutique Hotel was beyond kind and accommodating. The suite was beautiful, and the location honestly couldn't have been more perfect.

One thing I especially appreciated was how supported we felt the entire time. Having contacts for every transfer and knowing KimKim was available if anything went wrong made traveling abroad feel easy and stress-free.

I would HIGHLY recommend KimKim to anyone planning a trip. We made memories we’ll never forget — and I know we’ll absolutely use them again in the future.

Laurent set up the most incredible trip for us! All of the accommodations he booked were top tier. He put together a trip that was truly tailored to our interests and what we wanted to do, all while staying within budget and still providing luxury experiences. We loved the private tours that were set up for us to learn about history and cultures of the towns we were in. We also had the best time at our glamping experience in Lake Bled. Truly the best trip!

Hotel Reviews

Hotel R Palazzo

Dobrota, Kotor

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Lapad

Dubrovnik

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ribno Alpine Resort - Luxury Glamping

Bled

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sanje ob Soči

Bovec

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Mrak 4*

Ljubljana

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Boat trip in Kotor's Bay

Slovenia

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour of Dubrovnik

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

Planning a pilgrimage as meaningful and complex as the 88 Temple Pilgrimage in Japan requires extraordinary coordination, care, and expertise — and our travel specialist Angel, exceeded every expectation.

From the very beginning, every logistical detail was handled with precision and professionalism. The itinerary was thoughtfully organized, transportation was seamless, hotel arrangements were comfortable and perfectly located, and every reservation — from temple visits to dinners — was flawlessly executed. The timing throughout the journey was exceptional, allowing our group to experience the pilgrimage deeply without ever feeling rushed or overwhelmed.

What truly made this experience unforgettable was the incredible team assigned to accompany us. Every member of the support staff was attentive, knowledgeable, kind, and deeply committed to ensuring our group felt supported throughout the pilgrimage. Their cultural understanding, patience, and ability to anticipate our needs created a sense of ease and trust that allowed us to fully immerse ourselves in the spiritual and personal aspects of the journey.

The dinner experiences were another highlight — beautifully selected venues that introduced us to authentic Japanese cuisine while also accommodating the needs of our group with care and thoughtfulness. Every day reflected an extraordinary level of preparation and attention to detail.

Coordinating a large group on a pilgrimage of this scale is no small task, yet everything felt effortless because of the dedication and excellence behind the scenes. We are profoundly grateful for the care, professionalism, and heart that went into creating this once-in-a-lifetime experience.

I would recommend this agency and Angel as the best team without hesitation to anyone considering a pilgrimage or group journey in Japan. Their expertise transformed an already meaningful trip into something truly extraordinary.

we had a great trip to Guatemala and Belize. What two lovely countries with som much culture. Definitely worth a trip. Antigua (with the various day tours), Tikal and also Xunantunich and Caye Caulker in Belize.

The local travel agents, did a fantastic job, were always available and responded to our needs and requests. When we didnt like a hotel (as it just didnt look as advertised) they found an alternative..

If there is one thing i would wish for it is that there were better hotels - which were never offered to us (we had originally said we prefer 4 star but ended up largely with what i would call mid to lower end 3 star. We did on our own when there see better hotels and would have loved to book them (some were the same price eg., in caye caulker) or at least have the option.

Everything from start to finish was wonderful. Ariel helped us plan our trip and he was very responsive to our questions and requests! His communication with us throughout our trip was excellent. We began our trip in Quito. Our driver, Cristobal, was very helpful. He gave us suggestions for things to do in the city, and types of Ecuadorian foods to eat. More significantly, he walked us through the airport to get us to the Galapagos - customs, check in, and location of the security gate for our flight. Once in the Galapagos we had outstanding guides and Kimkim boots on the ground help. In San Cristobal, Ian made sure we were at the right places and on time. In Santa Cruz, Viviana gave us an outstanding Highland Tour. We’d highly recommend this tour as you can get up close to the giant tortoises in their natural environment. Scuba Iguana was an outstanding dive outfit. Our dive guides, Gabby and Kike, were awesome. We’ve dove in multiple places around the world and we’d say that Scuba Iguana was the best thus far - and we thought the others were good too! Staff is friendly and fun. They make a point of knowing your name, comfort level, and help every step of the way. We felt spoiled. While in Santa Cruz, my husband came down with a bad bacterial and viral infection that left him very dehydrated. We couldn’t have navigated this issue without the help of Kimkim boots on the ground. Many thanks to Diego, Veronica, and Tatiana for helping with Spanish translation, rearranging our stay, and ensuring we were well taken care of throughout a stressful situation. I will definitely work with Kimkim again on future trips.

Hotel Reviews

La Isla Hotel

Puerto Ayora

Clean and comfortable. Breakfast each morning was very good. Centrally located with many attractions within walking distance. Staff was very helpful and friendly. Loved the shower - it’s huge!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Galapagos Sunset Hotel

Puerto Baquerizo Moreno

Centrally located and close to many attractions

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Casona de La Ronda

Quito

Small boutique hotel with outstanding service. Clean and comfortable, friendly staff. We had a great breakfast at the hotel and dinners were wonderful too!

Authenticity & Character

Loved the architecture

Location

In the heart of the historic district and walking distance to many sights.

Staff

Cleanliness & Comfort

Activity Reviews

Discover Isla Pinzón & Playa La Fé

Puerto Ayora

Scuba Diving - Another day to dive in Santa Cruz

Galapagos Islands

Scuba Diving - Another day to dive in Santa Cruz

Galapagos Islands

Hammerheads!!

Scuba Diving - Day Trip from Santa Cruz

Galapagos Islands

Scuba Iguana is a top notch dive outfit. Highly recommended!

Quality of Experience

Guides, Drivers and Staff

Gabby and Kike were super! The captain of the boat, Enrique, was very good. Jose helped out with dive gear, snacks and lunch- outstanding.

Excursion to an uninhabited island

Galapagos Islands

Highlands of Santa Cruz Island

Galapagos Islands

Fun to see the giant tortoises in their natural environment.

Quality of Experience

Food

Outstanding!

Guides, Drivers and Staff

Viviana was very knowledgeable.

Transport

Snorkel at Kicker Rock (Leon Dormido)

Galapagos Islands

Quality of Experience

Certainly not the fault of the guides - visibility was not great. Make sure you don’t go when there’s a full moon. Apparently it impacts what you can see.

Food

Guides, Drivers and Staff

Transport

This review comes a year post trip but it was an unforgettable experience in that it was my husband's and my 70th Birthday celebration vacation. Helena, our KimKim coordinator was fantastic. We made 6 major changes in our plans and she was patient and perfect throughout. The trip was very customized in that my son traveled with us through Spain- Madrid, San Sebastian and Barcelona-and then it was just my husband and me in Portugal (Porto, Lisbon & Lagos). The domestic transportation, international connections, tours (cultural, food & wine) were amazing with no glitches whatsoever. We not only traveled to the major cities, listed above, but also small neighboring fishing villages, monasteries, walled cities with palaces, wineries and churches. Antoni Gaudi"s Basilica de la Sagrada Familia has got to be my favorite church of all that I've visited.

Hotel Reviews

Portugal Boutique City Hotel

Lisbon

A lovely , clean and spacious centrally-located hotel. We were given pasteis de nata the evening before we checked out!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Praktik Bakery

Barcelona

The highlights of this hotel were the amazing early morning aromas of baking breads and pastries and the breakfasts served. The negative is the teeny, tiny rooms with no place to put clothes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hooks or racks to put clothes

Zenit Convento San Martin

San Sebastián

The Zenit Convento San Martin was one of our favorite hotels- a remodeled convent-spacious, good breakfast, bar and was 2 blocks away from La Concha Beach and about 10-15 min away from the Old Town where delicious pintxos abound.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

San Sebastian Pintxo Experience

San Sebastián

I ate and loved things I didn't think I would ever like- anchovies. Also the foods I love were only made more fantastic by the presentation and accompanying ingredients. Bar Sport was my favorite with their Gildas and Foie Gras over veal toasts. I would go back to San Sebastian in a heartbeat.

Quality of Experience

Guides, Drivers and Staff

Transport

I think we walked to the meeting place.

Tapas & Tradition: A Madrileño Evening

Madrid

It was wonderful starting our Spain vacation with a tapas food tour. Between the wines, vermouth, Spanish tortilla, jamon, sausages and peppers, our guide was enthusiastic, informative and friendly. A truly wonderful welcome to Spain

Quality of Experience

Food

Guides, Drivers and Staff

Transport

From the first driver who picked us up at the airport, to the hotel workers, taxi drivers, and tour guides, everyone was extremely friendly and helpful. We had the most wonderful experience and felt like royalty everywhere we went, that’s how good the service was! Our trip planner, Eirini, listened to our wishes and advised us on the best times to visit as well as suggested places worth seeing during the time we were not taking tours. I have never had a better vacation and will absolutely use KimKim in the future!

Hotel Reviews

18 Micon Street

Athens

Authenticity & Character

Authenticity & Character

Location

On a small side street so can be hard to find but seemed to be a safe area and we had no issues

Location

On a small side street so can be hard to find but seemed to be a safe area and we had no issues

Staff

Very helpful and thoughtful! We had to leave earlier than breakfast time and the staff left out a bag full of breakfast for us to take! Very sweet (the food was also great)

Staff

Very helpful and thoughtful! We had to leave earlier than breakfast time and the staff left out a bag full of breakfast for us to take! Very sweet (the food was also great)

Cleanliness & Comfort

Cleanliness & Comfort

Honeymoon Petra Villas

Santorini

The views are to die for but beware there are many stairs!! Can’t have cliff side views without putting some work in. Food was good at the restaurant but you can get better in town

Authenticity & Character

Location

Close to many restaurants, walking distance to Fira. A drive from Oia. Hard to find your room sometimes as it is somewhat of a maze

Staff

Staff was always going above and beyond to make sure you have a great time!

Cleanliness & Comfort

Avgoustos Suites

Naxos

The bedrooms are to DIE for, from the double rainhead shower to the high tech blinds and the personal hot tub. We didn’t want to leave!! Quiet area and lots of privacy

Authenticity & Character

The food in gorgonna tavern below (as well as the breakfasts they serve in the hotel) changed my life!!! Literally, I’m trying to recreate the recipes at home

Authenticity & Character

The food in gorgonna tavern below (as well as the breakfasts they serve in the hotel) changed my life!!! Literally, I’m trying to recreate the recipes at home

Location

Wish it were closer to the port (you have to rent a car if you want to be in town) however the quietness and calmness of the area was refreshing

Location

Wish it were closer to the port (you have to rent a car if you want to be in town) however the quietness and calmness of the area was refreshing

Staff

The owner welcomed us before our room was ready with wine and a local charcuterie and sat and talked with us, telling us about the local things to do and what Naxos is known for. We have never had better service at a hotel!!!

Staff

The owner welcomed us before our room was ready with wine and a local charcuterie and sat and talked with us, telling us about the local things to do and what Naxos is known for. We have never had better service at a hotel!!!

Cleanliness & Comfort

Everything was clean from the first day we got there to the last day we left. Housekeeping was great!

Cleanliness & Comfort

Activity Reviews

Sea kayaking experience

Santorini

Our tour guides, jiannis and Nolan, were extremely friendly and fun to be around. They had as much fun working as we did being on the tour!

Quality of Experience

Guides, Drivers and Staff

Transport

Santorini wine tour

Santorini

We did not know that we had a private tour until the day of, which made our day! Having your own private driver and tour guide makes you feel somehow famous

Quality of Experience

Guides, Drivers and Staff

Transport

Catamaran day cruise

Naxos

Very difficult to have perfect weather for something like this, possibly something you want to wait for the week of to book. We were both freezing and got sunburned at the same time

Quality of Experience

Nothing to do with the staff, they were amazing. The weather was just freezing due to the breeze which made the experience difficult to fully enjoy

Food

The food was all freshly prepared from scratch right on the boat!! Authentic and tasty

Guides, Drivers and Staff

Transport

Villages of Naxos food tour

Naxos

If you have any doubts, stop and just book it!!! We will be talking about this tour for years to come!!

Quality of Experience

Food

Life changing. We made sure to get good olive oil and honey before returning home!

Guides, Drivers and Staff

Transport

Our trip was awesome! All the people we interacted with Kimkim were exceptional. We had bad weather in Santorini and they were able to reschedule our Catamaran sunset cruise so we didn’t miss anything! The local tour guides were all great very knowledgeable and personable!
We loved every place we visited
The rooms were all great and located in the heart of things easy to get around. All breakfast that was included was great except our place in Santorini could have been improved it lacked in comparison to the other places.
We would recommend KimKim without hesitation and will use them for future trips
Sydney was very helpful and patient!

Hotel Reviews

Elia Zampeliou Hotel

Chania

Great location awesome view of the bay everything was close

Authenticity & Character

In the middle of everything loved the balcony

Location

Walked everywhere beautiful balcony views

Staff

The breakfast staff was excellent

Cleanliness & Comfort

Clean and comfortable

Abasa Suites

Santorini

Room was very large bathroom was very spacious staff was nice and helpful

Authenticity & Character

Breakfast was not as good or plentiful as the other places

Location

It was quiet and removed from all the tourist

Staff

Cleanliness & Comfort

Argo Boutique Hotel

Naxos

It is walkable close to beach it was noisy but not sure you can control and it was a little small

Authenticity & Character

Location

Staff

More knowledgeable about surroundings

Cleanliness & Comfort

Sweet Home Hotel

Athens

Host were exceptional breakfast was great! Good location close to everything

Authenticity & Character

Homey comfortable and safe

Location

Close to everything

Staff

Pleasant always creates us when coming and going

Cleanliness & Comfort

Small but comfortable had a chair to sit nice balcony

Activity Reviews

White Mountains Excursion with Wine & Olive Oil Tastings

Chania

Beautiful drive

Quality of Experience

Beautiful views

Food

Excellent food selection and more than enough to eat

Guides, Drivers and Staff

Very smart and informative

Transport

Self Guided Museums of Chania

Chania

Quality of Experience

Private Guided Walk Through Old Town Chania

Chania

Goody was great

Quality of Experience

Guides, Drivers and Staff

Goody was great

Transport

Self-Guided Local Markets Visit

Chania

Cute town

Quality of Experience

Self-Guided Santorini Shopping

Santorini

Quality of Experience

Sunset Caldera Catamaran Cruise

Santorini

Could have been an hour shorter probably because it was cold

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Fira to Oia Hike

Santorini

Amazing views hike was moderate

Quality of Experience

Guides, Drivers and Staff

Lily was very energetic

Transport

Self Guided Beach Time in Naxos

Naxos

The weather didn’t allow us to enjoy

Quality of Experience

Private Countryside Walk: Naxian Villages & Local Food

Naxos

Great time with Christos food was excellent

Quality of Experience

Food

Guides, Drivers and Staff

Christos and kostos were both very friendly

Transport

Self-Guided Local Markets Visit

Naxos

Quality of Experience

Evening Neighborhood Food Walk

Athens

Nice assortment of food to try

Quality of Experience

Look

Guides, Drivers and Staff

Clea was fantastic and knowledgeable

Transport

Ancient Athens Acropolis & Mythology Walk

Athens

Very informative and interesting great tour guide Sophia

Quality of Experience

Guides, Drivers and Staff

Transport

We stayed close and were able to walk

Self-Guided Local Markets Visit

Athens

Loved walking around and exploring things

Quality of Experience

Overall, we had a very good experience with Kimkim and enjoyed our two-week trip to Europe. Our travel specialist, Leslie, was knowledgeable about the destinations and provided excellent suggestions for hotels and activities. Many of the recommendations contributed positively to our trip and helped us discover experiences we may not have found on our own. We especially liked Patrizia who escorted us through Bellagio. Also, our driver, Rolant spoke excellent English and was fun, which made traveling enjoyable.

However, there were several areas where the planning process could have been improved. One of the biggest issues was that the final itinerary was not provided in a timely manner. While we had shared the cities we wanted to visit, flights, and some hotels and activities we were interested in, we were not really asked which activities we specifically wanted included or excluded from the schedule. Much of the itinerary was created without our direct input, and we did not receive the finalized schedule until shortly before departure.

As a result, we ended up requesting multiple changes while we were already traveling. Although adjustments were eventually made, handling itinerary changes during the trip itself was stressful and time-consuming. In several cases, activities had already been booked and charged to us even though they were not things we were particularly interested in doing, which unfortunately resulted in lost money.

Another frustration was the lack of pricing transparency. When we requested a detailed cost breakdown for hotels, transfers, and excursions, we were told that this was not possible and that only percentage allocations could be provided. A more itemized breakdown would have helped us better understand the value of the services and make more informed decisions during the planning process.

In summary, the trip itself was very enjoyable. The destination expertise was strong, but better communication, earlier itinerary finalization, more collaboration on activity selection, and greater pricing transparency would have significantly improved our experience.

Catherina and her team helped plan a memorable family vacation in Belize! We have a large family and Catherina was able to accommodate everyone based off of age and physical abilities. The trip was planned perfectly and everything went smoothly so we could enjoy our time together!

Hotel Reviews

ITZ'ANA RESORT

Placencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sweet Songs Jungle Lodge, a Muy’Ono Resort

San Ignacio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Laughing Bird Snorkeling.

Placencia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Monkey River Wildlife & Manatee Watch Adventure.

Hopkins Village

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jaguar Preserve

Belize

Quality of Experience

Guides, Drivers and Staff

Transport

Maya Cacao Belizean Experience

Belize

Quality of Experience

Guides, Drivers and Staff

Transport

Green Iguana Conservatory

San Ignacio

Quality of Experience

Guides, Drivers and Staff

Transport

ATM Cave | Actun Tunichil Muknal

Belize

Quality of Experience

I

Food

Guides, Drivers and Staff

Transport

Leisure Day.

Belize

Xunantunich & Barton Creek

Belize

Quality of Experience

Guides, Drivers and Staff

Transport

WOW!!!! We just got back from an amazing family trip through Scotland and Ireland booked through KimKim with RouteScape and we’re still talking about it every day.
From the very start, everything was so easy. The KimKim app had all our hotels, plans and details in one place, which made traveling stress-free. But what really stood out was how well everything was put together. The hotel choices were all great, we were given options and went with their recommendations and every single one was excellent.
And honestly, the drivers were one of the biggest surprises in the best way. Garry in Scotland and Barry in Ireland were absolutely fantastic. The vehicle was a top notch high end Mercedes that had large windows for everyone to be able to see, clean as a whistle everyday and restocked with bottled water for everyone. It was obvious they don’t just pick anyone, these guys were friendly, knowledgeable and made the whole experience so much better. We learnt some Scottish words ask well as some good Irish words. They felt like part of the trip, not just drivers but family!!
Some of the biggest highlights for us:
🇬🇧 Scotland
Edinburgh Castle, Royal Mile, and The Real Mary King’s Close Tour
Glencoe Valley — absolutely breathtaking
Isle of Skye — Fairy Pools, Old Man of Storr, Kilt Rock (wow, just wow)
We really wish we had more time in Edinburgh. Our hotel, Wilde Apartments right beside the castle, was perfect, we could walk everywhere.
🇮🇪 Ireland
Cliffs of Moher — unbelievable views
Ring of Kerry — honestly some of the most beautiful scenery we’ve ever seen
Killarney National Park — especially Muckross House, Gardens & Waterfall (a must-see)
Blarney Castle — kissing the stone was way more fun than we expected
Wicklow Mountains, Glendalough, Galway, Adare Village, and Kilkenny — all amazing stops
Inch Beach was another huge highlight — the scenery was just breathtaking. One of those places where you just stop and take it all in.
We also did the Guinness Storehouse Connoisseur Experience in Dublin — so well done and 100% worth it.
Temple Bar was another fun surprise. We actually went twice. People online say skip it or it’s too expensive, but we didn’t feel that way at all. The live music, energy and atmosphere made it so fun, definitely something you should try at least once.
What really stood out the most was the people. Everywhere we went in Scotland and Ireland, everyone was so friendly, welcoming and happy. It really made the trip even more special.
A big thank you to KimKim for making everything run so smoothly. From planning to drivers to hotels, everything just worked and that made such a difference.

We enjoyed our travels in England, Scotland, &
Ireland. We appreciated that the hotels were very nice and comfortable. The breakfasts were all delicious & amazing. We appreciated the guides and drivers - they were very knowledgeable and worked with us regarding our interests, the weather, and timing of travels. When we stayed in smaller towns, they were located in convenient locations to other sites we were interested. We were able to go on some nice walks, see brilliant landscapes, and have adventures in the cities. The pace of the trip was good for us, just the right amount of things to do and time to relax.

We fell in love with Greece after we met George (Byzantine and Christian Museum in Athens), Vera (Ancient Corinth), Marina (Nafplio) and Natalie (Mycenae and Epidaurus). Their education, openness to our interests and questions and passion for the people and places of Greece were inspiring!

And I am not mentioning the friendly and capable drivers and hoteliers, or the beautiful vistas and fun discoveries. Kimkim was so easy to work with and I felt supported all the way.

We were unsure as to whether or not use a travel agent for our trip, after this trip…we will probably ALWAYS use one! We had the best experience with KimKim and Irene. Scheduling was prompt, detailed, and everything we wanted. No detail left undone. Irene was always very fast to respond to our inquiries, and always open to a call or Teams meeting. When we would suggest an idea, she always gave her honest option and recommendations which were very much appreciated based on her experiences. Irene was unavailable after we had booked our trip and we were passed to another local agent. This made us a little nervous because Irene had been with us all along, however we had the best experiences with the new agent yet again! Absolute perfection! While on our trip to Italy we had a couple of questions or concerns along the way. We were able to message KimKim and we had a response each time almost immediately! One of the issues was with our first hotel checkin, and they even called and spoke to the hotel directly to clear the miscommunication up. Our travel guides on our actual trip were incredible! All English speaking, kind, funny, knowledgeable, and had our best interest along the way. We are grateful for all of them and the experiences they gave us. Kimkim did a great job of rearranging our travel plans one of the days unexpectedly. The Pope was in town and they adjusted our drivers/tours/times to make sure that we were able to enjoy our vacation to the fullest, rather than being stuck in traffic not able to access the city that was blocked off. Overall 10 out of 10 for the KimKim team that carried us through this amazing adventure! Thank You!

Leslie did a great job cultivating a trip for the books for us! The only miss was our hotel in Rome, which we did not like unfortunately.

Hotel Review

Eitch Borromini Palazzo Pamphilj

Rome

In short, this hotel had us wanting to go home. We had requested a LUXURY trip, and as part of this, we expected an excellent and comfortable hotel in Rome. We wanted to be well taken care of, and were paying for this experience. Our agent picked Eitch Borromini. When looking at the photos, we were pleasantly surprised. However, the reality did not match what we saw online. The one and possibly the only thing we appreciated was the location. The hotel was in Piazza Navona, and walkable to many of Rome’s fantastic attractions. We did not get to have the breakfast, but the boxed breakfast provided to us could have been a lot better. We were given crackers, jam, Nutella, and a packaged croissant. I’ve had the privilege of being at several high end hotels and asking for boxed breakfasts in various countries (including our phenomenal accommodation in Tuscany), and they were all far more nutritious, fresh, and enjoyable. However, I cannot speak to what breakfast at the hotel would have been like. Our biggest gripe was the room. The room was not very clean, it appeared dated, and unkempt. There was a lot of dirt and dust on the floor, and there was a bug problem. We killed some in the shower room, and there were flies around the room as well. The room with the toilet smelled badly as well. We were supposed to be in a luxury suite, and there was really nothing luxury regarding it. We didn’t even have any proper windows to look out of, and the iron didn’t work. Perhaps we were supremely unlucky with the room. While I understand Eitch Borromini is an old palace and has character and charm, the issues we encountered were not secondary to it being an old palace. Also, an odd thing, but in the room with the shower (the toilet/sink and shower were in different rooms), there was a locked glass door and a dark staircase that could be seen. It was quite disconcerting and as a trio of three women, we didn’t feel very comfortable. I know I would not want to stay in that room alone. Finally, the hospitality wasn’t great either. We requested some water in the evening, as they provide a complementary bottle, which we finished after a long day walking around Rome, and were told to drink the ones in the mini fridge…which they would then charge us for. We had to call twice and explain that we would not be paying for the mini fridge water, and finally about 30 minutes later, someone came with the provided complementary water. When we asked for help with luggage in the morning of our departure, they told us to bring it to the elevator first (which wasn’t that close to our room). I’ve had less “luxurious” hotels send people to help with luggage’s, or deliver a luggage cart. We were shocked that there would be no help. For a hotel that claims it’s a 5-star luxury hotel, there was nothing 5-star or luxury about it, and we should not have paid the price for staying here (assuming they were luxury prices as we did not see the breakdown when we paid kimkim). I will be coming back to Rome, and I will not be picking this hotel again.

Authenticity & Character

Location

Great central location

Staff

Needs more attentive staff, and maybe some women. No women were seen employed outside of the housekeeper.

Cleanliness & Comfort

Room was dirty and had bugs.

Activity Reviews

Colosseum & Ancient Rome Tour with Roman Forum

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Early Morning Vatican Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private Truffle Tour and Homemade Lunch

Italy

Incredible incredible incredible experience! We learned so much, and Massimo and his family were extremely welcoming. The meal with this tour was the best we had in Italy’

Quality of Experience

Guides, Drivers and Staff

Transport

E-Biking through the scenic cypress trees of Val d'Orcia with Wine Tasting

Italy

Amazing views of Val D’Orcia and a wonderful guide. Would absolutely do this tour again! It was our favorite experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking class and wine tasting at Castle

Italy

Phenomenal private tour and cooking experience. What a unique tour! We loved it.

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Chianti Wine Tour with a Driver at your disposal - Half-Day Tour

Italy

Great experience, we just wish we had an English speaking group. Our tour guide spent a lot of her time speaking to the Italian group before us, and we felt we were losing a lot of information when she translated.

Quality of Experience

Guides, Drivers and Staff

Transport

Our recent trip to Morocco was everything we had hoped for and more. Karim was our driver/guide and he is a major asset to your company. He personalized our wishes and customized our experiences for a wonderful vacation. His life story was eye-opening and gave us a better understanding of the country and its people. We loved our accommodations and shopping events - coming home with way more stuff than we intended. Just one caution - maybe if you're almost 80 you should skip the camel ride.