Kimkim Trip Reviews

4.8
Based on 21,164 ratings
Read 21,164 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

This trip was everything I wanted as a first time solo traveller to Europe
Belgium | Jun 28 - Jul 5, 2026

M
MALU J.
India | Reviewed on Jul 10, 2026
This trip was everything I wanted.
As a first time solo traveller to Europe, I had so many doubts and fears.
But Lisa and Kimkim team really helped out with this plan.
It was tailored to my interests and needs, and even my local friends commented on how good of an itinery I had.
Thank you so much to team KimKim and especially Lisa for all the prompt communcations, help and the plan :)
Read more

This trip was everything I wanted.
As a first time solo traveller to Europe, I had so many doubts and fears.
But Lisa and Kimkim team really helped out with this plan.
It was tailored to my interests and needs, and even my local friends commented on how good of an itinery I had.
Thank you so much to team KimKim and especially Lisa for all the prompt communcations, help and the plan :)

Hotel Review
The Dominican
Bruxelles

The Dominican was really good stay, Located at very centre and prime spot. The room was spacious and well occupied with all the facilities. Staff were really helpful and friendly. I felt really comfortable and safe staying here. On top of it, the interior and history of the hotel was also very interesting and as an Art nerd, I found it really fascinating. I never had breakfast or any food from the hotel though, so no comment on that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Leuven - Botanical Gardens (Kruidtuin)
Leuven - Botanical Gardens (Kruidtuin)
Belgium

A nice and beautiful place to relax, very well and beautifully maintained, a photo spot for sure

Ghent - Gravensteen - Castle of the Counts
Ghent - Gravensteen - Castle of the Counts
Belgium

Visiting the castle was intersting and the audio tour was fun. It is quite a short item and not a must have in my opinion

Quality of Experience
Transport
Brussels - Day trip to Leuven
Brussels - Day trip to Leuven
Brussels

This is another day trip that was absolutely tailored to my interests of architecture, history and art. The St.Peter's Church visit was everything I wanted as an art and history enthusiat. University visit as well was really good. The botanical garden was a really beautiful and nice place to relax after

Quality of Experience
Transport
Brussels - Day trip to Ghent by train
Brussels - Day trip to Ghent by train
Brussels

Ghent travel was very scenic and absolutely beautiful. Liked it

Quality of Experience
Transport
Brussels - Private guided walking tour:  food
Brussels - Private guided walking tour: food
Belgium

This is one of the best experience of the trip. My guide was really friendly, knowledgable and really really interesting to spent time with. By the time of this event, I have been in Brussels for almost 4 days and have been to majority of the tourist places and experiences. But he quickly adapted to that, enquired about my intersts and personality, and took me to places , which are not the common tourist places, that fit my interests. Both for food and sights. And as somenone who is interested in history and general politics, he was able to answer many of my queries regarding Belgium and many things related to it, which made a really interesting evening. Really thankful for this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lisa van den Eerenbeemt

The trip was amazing. The hotels were very n...
Norway | Jun 28 - Jul 9, 2026

Kimberly
Kimberly H.
Chicago, IL | Reviewed on Jul 10, 2026

The trip was amazing. The hotels were very nice and conveniently located. The activities in Flam and Aurland were awesome! Mathia was always incredibly responsive and helpful. Highly recommend!

Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Jul 10, 2026

Dear Kimberly,
Thank you very much for your kind review.
It was such a pleasure helping you plan your trip, and I'm so happy to hear that you had an amazing time. Thank you for trusting me, and I hope to help you plan another unforgettable adventure in Norway someday.
I wish you and your family all the best. :)
Mathia

Bucket list item accomplished!
New Zealand | Jun 12 - Jul 1, 2026

Johanna
Johanna A.
Miami, FL | Reviewed on Jul 09, 2026
Our journey started with researching New Zealand and how to best travel the country. What to see, where to stay? We made an inquiry with KimKim. We were contacted right away and teamed up with Michelle. What we loved about Michelle is that she lives in New Zealand. We got on a call with her, she asked questions concerning what we wanted to do on the trip. Places that were important for us to visit, things we wanted to do and things we weren’t interested in doing as much. She built a 3 week... Read more

Our journey started with researching New Zealand and how to best travel the country. What to see, where to stay? We made an inquiry with KimKim. We were contacted right away and teamed up with Michelle. What we loved about Michelle is that she lives in New Zealand. We got on a call with her, she asked questions concerning what we wanted to do on the trip. Places that were important for us to visit, things we wanted to do and things we weren’t interested in doing as much. She built a 3 week itinerary for us. The itinerary included transportation, stay and excursions/tours. It was perfect! She was easy to contact and the app that we downloaded allowed us to have our itinerary at hand. Tickets and vouchers were on there as well. We just got back from the trip and it was wonderful!!!

Hotel Review
Scenic Suites Queenstown
Queenstown

Loved the location! Rooms were very comfortable, staff was very accommodating. Perfect to walk into town, restaurants and shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michelle Srzich

Everything was just as promised.
Italy | Jun 22 - Jul 4, 2026

Bessie
Bessie M.
Seattle, WA | Reviewed on Jul 09, 2026
Everything was just as promised.. Of course no one could predict the heat wave that happened, but I was very pleased that there were no problems with any of the reservations or tickets that Kimkim arranged. Everything went as smoothly as one would expect. The instructions given were very thorough and clear. I felt that the money was very well spent and we got exactly what we asked for. I really appreciate that they listened to every need and desire we had, and they stayed within our... Read more

Everything was just as promised.. Of course no one could predict the heat wave that happened, but I was very pleased that there were no problems with any of the reservations or tickets that Kimkim arranged. Everything went as smoothly as one would expect. The instructions given were very thorough and clear. I felt that the money was very well spent and we got exactly what we asked for. I really appreciate that they listened to every need and desire we had, and they stayed within our budget.I will definitely use Kimkim again and I have recommended them to many people.

Hotel Reviews
Moxy Milan Malpensa Airport
Somma lombardo VA

It got the job done and we needed the location. It was fine for a night. It was trying to be very minimalist, but unfortunately it tipped over the line of actually being lacking. Usually hotels have some information in the room about how to change the temp, how to reach the front desk by phone (there was no phone), and available food and services. This had nothing. Not a QR code, no paper info, nothing. The gentleman who checked us in was abrupt and was being overtly rude to his co-worker. The food at the restaurant was OK, but certainly overpriced for what it was and the cafeteria style of service.

Hotel Villa Adriana
Monterosso al Mare

Wonderful space with a perfect location. My only issue was that we were on the very top floor, I think because we needed a larger room, and the windows in this space are tiny and high up. For such a stunning location, I really would have preferred to be able to see the view from this hotel as it was raised up over the street level. Unfortunately we could barely see glimpses of the faraway hillsides and it felt dark.

Location
Staff
Cleanliness & Comfort
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

Beautiful and clean. A/C was so good! The pool is gorgeous and they are very friendly. I loved their breakfast. The only negative is that the restaurant was a bit disappointing. For the cost, I expected better. The food was either bland or over-salted. The breakfast was great, but the disappointing aspect was lunch and dinner. We sought those meals elsewhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Comfortable, spotless, and beautiful. Great location, and service is wonderful.

Location
Staff
Cleanliness & Comfort
Hotel Dei Mellini
Rome

Lovely service, lovely room, A/C was great, everything was clean.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Pasta Cooking Class with gelato
Pasta Cooking Class with gelato
Florence

I am so glad we did this! Our whole family had so much fun nd we learned some very helpful skills. We have already used them at home.

Quality of Experience
Food
Guides, Drivers and Staff
Florence Walking Food Tour
Florence Walking Food Tour
Florence

This was great, although it was much longer than we had expected. We weren't done until about 9:45pm. We were exhausted and feeling quite done with the whole thing by the end.

Quality of Experience
Guides, Drivers and Staff
Golf Cart --  SHORT TOUR OF ROME
Golf Cart -- SHORT TOUR OF ROME
Rome

This was one of my favorite things from the whole trip. Our guide was fun, and it was so much fun to zip around and see things this way. we all (kids included) loved this so much!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit to the Colosseum & Roman Forum
Guided Visit to the Colosseum & Roman Forum
Rome

Our personal guide was so knowledgeable and kind. There was a heat wave going on and she was so considerate in trying to help us stay comfortable. She was wonderful.

Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel Guided Tour
Vatican & Sistine Chapel Guided Tour
Rome

We booked this ourselves through Viator. This was not a Kimkim service and they had nothing to do with this reservation. That being said, this was supposed to be breakfast tour and promised less crowded viewing and it was anything but that. Full crowds and chaos. I would not book this again.

Local specialist: Giulia Bonati

Janneke was amazing to work with!
South Africa | Jun 4 - Jun 16, 2026

Jennifer
Jennifer G.
Boston, MA | Reviewed on Jul 09, 2026
Janneke was amazing to work with. She paid attention to our wishes for the trip. Not only did she meet every one of them, but she exceeded them. She was always available for planning, and once we were in-country, she was available for last-minute questions. I would definitely recommend Janneke, and the Kimkim team. Read more

Janneke was amazing to work with. She paid attention to our wishes for the trip. Not only did she meet every one of them, but she exceeded them. She was always available for planning, and once we were in-country, she was available for last-minute questions.

I would definitely recommend Janneke, and the Kimkim team.

Hotel Reviews
Ivory Wilderness River Rock Lodge
Hoedspruit
Authenticity & Character
The meals were incredible. The game drives outstanding.
Location
It's a bit of a drive to get to, but so worth it once you're there. We saw a herd of elephants just across the river!
Staff
Cleanliness & Comfort
La Cotte Farm
Franschhoek

Lovely inn. Very attentive staff. Highly recommend.

Authenticity & Character
Loved the in-room fireplace
Location
Walking distance to town.
Staff
Cleanliness & Comfort
Local specialist: Janneke Van Schalkwyk

A Perfect Portugal Experience Thanks to Pedro and the Kimkim Team
Portugal | Jun 17 - Jun 25, 2026

ILLIYAS
ILLIYAS M.
Canada | Reviewed on Jul 09, 2026
Here’s a version that recognizes everyone who helped make your trip special: Our Portugal trip exceeded every expectation, and we have Kimkim—especially our incredible local agent, Pedro—to thank for making it such a memorable experience. Pedro was exceptional from beginning to end. He was responsive, knowledgeable, professional, and genuinely invested in making our trip perfect. Every detail was thoughtfully planned, from our beautiful hotels and seamless transfers to outstanding... Read more

Here’s a version that recognizes everyone who helped make your trip special:

Our Portugal trip exceeded every expectation, and we have Kimkim—especially our incredible local agent, Pedro—to thank for making it such a memorable experience.

Pedro was exceptional from beginning to end. He was responsive, knowledgeable, professional, and genuinely invested in making our trip perfect. Every detail was thoughtfully planned, from our beautiful hotels and seamless transfers to outstanding restaurant recommendations and unforgettable experiences throughout Lisbon, Porto, and the Algarve. His communication before and during the trip gave us complete confidence that everything was taken care of.

We would also like to recognize our outstanding drivers and guides, Hugo and Ricardo, who truly elevated our experience.

Hugo welcomed us upon our arrival in Lisbon and handled our airport transfer with warmth and professionalism. He also guided us on an incredible day exploring Sintra and the breathtaking westernmost point of mainland Europe. Later in our journey, he drove us from the Algarve back to Lisbon, and every moment spent with him was enjoyable. His knowledge of Portugal, friendly personality, and willingness to share local insights made each drive feel like part of the vacation rather than simply transportation.

Ricardo was equally exceptional. He gave us a fantastic tour of Porto and took us through the stunning Douro Valley, where we enjoyed an unforgettable boat cruise and winery visit. He also drove us from Porto to the Algarve, making the long journey comfortable, informative, and enjoyable. His passion for Portugal and attention to detail made every experience even more meaningful.

What impressed us most was how effortless the entire vacation felt. Every transfer was punctual, every recommendation was excellent, and even our special requests for my partner’s birthday were handled beautifully. We never had to worry about logistics—we were simply able to relax and enjoy everything Portugal has to offer.

I cannot recommend Kimkim highly enough. Pedro assembled an outstanding team, and together with Hugo and Ricardo, they delivered one of the best travel experiences we’ve ever had. We returned home with unforgettable memories and would not hesitate to use Kimkim again for future adventures.

Thank you, Pedro, Hugo, and Ricardo, for making our dream trip to Portugal a reality.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jul 09, 2026

Dear Illiyas,
Thank you so much for your wonderful review!

It was truly a pleasure helping you plan your Portugal adventure. I'm so happy to hear you had such a memorable experience, and your kind words about everyone involved mean a great deal. I'll be sure to share your feedback with the team - they'll be thrilled to know they helped make your trip so special.

Thank you for trusting us with your journey. I hope to help you plan another unforgettable adventure in the future!

Your friend in Portugal,
Pedro

49 Martial Artists from Colorado Can't be Wrong!
Scotland | Jun 24 - Jul 2, 2026

J
James S.
Denver, CO | Reviewed on Jul 09, 2026
This was our 10th world tour for our Taekwondo group, and it was the best! We have had several good agents in the past, but dealing with KimKim has been, by far, the best! Jane Davey and Celina were so helpful and on top of everything, that with my wife's skills, made this the most hassle-free trip we have ever been on.

Even during our trip to Scotland, the incredible agents were there for us, ready to answer any questions, or take care of any little problems that came up (which was...
Read more

This was our 10th world tour for our Taekwondo group, and it was the best! We have had several good agents in the past, but dealing with KimKim has been, by far, the best! Jane Davey and Celina were so helpful and on top of everything, that with my wife's skills, made this the most hassle-free trip we have ever been on.

Even during our trip to Scotland, the incredible agents were there for us, ready to answer any questions, or take care of any little problems that came up (which was minimal).

Jane's suggestions and guidance, and Celina's excellence in coordinating the hotels and activities was amazing! If there was some kind of special award in the travel field, they should be the winners hands down!

Thanks so much KimKim for being at the right place at the right time when we were searching for experts to help us on our complicated journey of our group 49 martial artists travelling so far from Colorado!

When we plan our next trip, there is no question of where we will start!

Hotel Review
Boat Country Inn and Restaurant
Aviemore

The friendliest, helpful staff in Scotland! We will be back! They made our time so memorable!

Authenticity & Character
Beautiful!
Location
Staff
The kindergarten teacher who did our breakfast time was incredible! Thanks!
Cleanliness & Comfort
Activity Reviews
Stirling Castle Tickets
Stirling Castle Tickets
Scotland
Quality of Experience
Dolphin Watching Expedition
Dolphin Watching Expedition
Inverness

It was obvious there were going to be no dolphins to see, but the boat ride was fine.

Quality of Experience
Three Isles Tour – Mull, Iona & Staffa
Three Isles Tour – Mull, Iona & Staffa
Oban
Quality of Experience
Private Driver Guide - Heritage Tour - Fully Bespoke
Private Driver Guide - Heritage Tour - Fully Bespoke
Scotland

Can't beat James Gray! He took care of and energized us during our time in Oban! Knowledgeable and fun! I'd love to play music with him anytime!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jane Davey

Come visit, Iceland
Iceland | Jun 30 - Jul 8, 2026

Melissa
Melissa S.
Chicago, IL | Reviewed on Jul 09, 2026

Gummy did a great job organizing our nine day trip around Iceland. As older couples, we didn’t want to spend a long time on the road and he definitely met that. We saw all the amazing highlights and had time to add a few extras on our own. The hotels were first right! The food recommendations were very good! Again, we did find a few amazing ones on our own. Gummy took the lion share of the planning and making of the reservations, which made our trip that much more enjoyable

Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 09, 2026

Thank you for the kind review Melissa. I'm very glad to read how happy you are with the trip and I do hope we'll see you in Iceland soon again 😊

Claire did an amazing job planning our vacati...
Ireland | Jun 28 - Jul 3, 2026

M
Marlon A.
Chicago, IL | Reviewed on Jul 09, 2026

Claire did an amazing job planning our vacation to Ireland. Due to unforseen family circumstances, we did not give Claire much advance notice on the trip but she planned an amazing vacation for us in a short period of time. All of the reservations were done to the highest level of detail. I would highly recommend Claire to anyone looking to visit Ireland. Thx so much for everything Claire

Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Jul 09, 2026

Hi Marlon,
Thank you so much for these kind words! It means a lot to me, especially knowing how challenging the timing was for your trip.
I'm so glad everything came together smoothly despite the short notice, and that you had the amazing vacation in Ireland you deserved. Planning trips where every detail matters is exactly what I love doing.
Thank you again for your trust and for recommending me. I hope you have many more wonderful adventures ahead, and please don't hesitate to reach out whenever you're ready to plan the next one in europe!
Warmly,
Claire & high Point Holidays Team

Incredible Scotland
Scotland | Jun 17 - Jun 26, 2026

Erinn
Erinn D.
Philadelphia, PA, USA | Reviewed on Jul 09, 2026
Salome at High Point Holidays helped me plan an incredible trip to Scotland. We visited cities and villages we had not visited before and had wonderful excursions and experiences. On our arrival day in Edinburgh, tour guide Chris Walker met us at our hotel and took us on a walking tour of the Royal Mile. Chris was full of great stories and information about the Royal Mile and was an absolute delight. He even called a local restaurant and arranged a dinner reservation for us. We elected not to... Read more

Salome at High Point Holidays helped me plan an incredible trip to Scotland. We visited cities and villages we had not visited before and had wonderful excursions and experiences. On our arrival day in Edinburgh, tour guide Chris Walker met us at our hotel and took us on a walking tour of the Royal Mile. Chris was full of great stories and information about the Royal Mile and was an absolute delight. He even called a local restaurant and arranged a dinner reservation for us. We elected not to rent a car so Salome tailored our itinerary so we could take advantage of the excellent rail services. All of our tickets were purchased for us and all the details were included in our Road Book. It was much easier than we expected to travel by rail. St. Andrews was our first stop. We stayed at the lovely Albany Hotel steps away from the cathedral ruins and the castle. The shopping and dining options abounded even for someone like me who eats gluten-free. In Pitlochry, we enjoyed the Black Spout trail and waterfall. Next, we had a 5 star falconry experience at the Bird of Prey Center in Loch Lomond. We had a whole hour with a falconer and three different gorgeous birds. The center is an absolute treasure for educating the public and conserving the world's birds of prey. Our final city was Sterling. We enjoyed visiting the Wallace Monument and climbed all the way to the crown! Our visit to Sterling Castle was grand. The history of this majestic palace and military stronghold is so impressive. Edinburgh Executive Travel handled our incoming and outgoing airport transfers in plush comfort.

Hotel Reviews
The Stirling Highland Hotel
Stirling

This hotel is advertised as a 4 star property. Our bedroom at this hotel was dark, rundown and not well maintained. The draperies were hanging askew, the linens and towels were not as nice as all the other places we stayed, and the carpet was stained. The bathroom was particularly disappointing. The wooden panel fronting the tub was chipped and unsightly. On the positive side, the buffet full English breakfast was very good.

Authenticity & Character
As a former high school, the building has tons of character.
Location
Staff
Cleanliness & Comfort
Our bedroom at this hotel was dark, rundown and not well maintained. The draperies were hanging askew, the linens and towels were not as nice as all the other places we stayed, and the carpet was stained. The bathroom was particularly disappointing. The wooden panel fronting the tub was chipped and unsightly.
The Frederick House Hotel
Edinburgh

Comfortable and classic. Clean and well maintained.

Authenticity & Character
Location
Close to the old city
Cleanliness & Comfort
Modern bathroom, beautiful linens, clean
Activity Reviews
Private transfer in town
Private transfer in town
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
Comfort and professionalism. It was such a welcome luxury to begin and end our trip with this service.
National Wallace Monument visit
National Wallace Monument visit
Scotland
Quality of Experience
The monument is awe-inspiring. Just do it--climb the spiral staircase and visit the history on each level. The crown is incredible!
Sea Safary around the Isle of May
Sea Safary around the Isle of May
Scotland
Quality of Experience
Guides, Drivers and Staff
Pedro was an amazing source of knowledge about the birds and seals.
Transport
The boat trip was just super fun.
Private Walking Tour of Edinburgh with a Top Local Guide - Two hours
Private Walking Tour of Edinburgh with a Top Local Guide - Two hours
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Chris Walker is personable and so knowledgeable. He went above and beyond by suggesting a restaurant and calling to make a reservation for us.
Loch Lomond Bird of Prey Centre Flying Experience
Loch Lomond Bird of Prey Centre Flying Experience
Scotland

We had an incredible hour with our guide. It was just the two of us, our falconer and three gorgeous birds. We learned so much about the birds and had plenty of time to admire each one up close.

Quality of Experience
The staff is amazing and dedicated to educating the public. The center is so clean and well-maintained. It is so obvious the birds are receiving the best care.
Guides, Drivers and Staff
The staff at the center are taking excellent care of the birds and the facility
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Jul 10, 2026

Hi Erinn,
Thank you sooo much for your heartfelt review!
I'm so glad that you and Bill had such a lovely time for your third time in Scotland, and that you were able to discover new places and have amazing experiences! Your detailed review is really appreciated, for your guides and accommodations!
Thank you again for choosing us for your trip to Scotland!
All the best,
Salomé & the High Point Holidays Team

Most everything was real good. My only recomm...
Norway | Jun 25 - Jul 7, 2026

J
Jana C.
Denver, CO | Reviewed on Jul 09, 2026
Most everything was real good. My only recommendation would be to ask more about the ages of the travelers and any restrictions they may have. Read more

Most everything was real good. My only recommendation would be to ask more about the ages of the travelers and any restrictions they may have.

Hotel Reviews
Scandic Ishavshotel
Tromsø
Hurtigruten
Nyvågar Rorbuhotell - by Classic Norway
Kabelvåg
Havila Capella
Rosendal Turist hotel
Kvinnherad
Grand Hotel Terminus
Bergen
Kviknes Hotel
Balestrand
Thon Hotel Terminus
Oslo
Local specialist: Katie Acheson-Gray

Tsung/Song/Neo and James were absolutely great guides...
China | Jun 18 - Jul 8, 2026

Maxim
Maxim S.
San Jose, CA | Reviewed on Jul 09, 2026
Tsung/Song/Neo and James were absolutely great guides.
Personally, I would have preferred three days each in Beijing and Shanghai. Given how wonderful the Zhangjiajie National Park experience was, I wouldn't need the Li boat ride.
My worst day was in Zhangjiajie. I was supposed to explore the "downtown" but I don't think I ever found it. The Tower was OK but it was Sunday and stores were closed and I still don't know that it was in the "downtown." Something said to get to the airport... Read more

Tsung/Song/Neo and James were absolutely great guides.
Personally, I would have preferred three days each in Beijing and Shanghai. Given how wonderful the Zhangjiajie National Park experience was, I wouldn't need the Li boat ride.

My worst day was in Zhangjiajie. I was supposed to explore the "downtown" but I don't think I ever found it. The Tower was OK but it was Sunday and stores were closed and I still don't know that it was in the "downtown." Something said to get to the airport three hours before departure; I got there four hours before but only needed 15 minutes to get to the gate. The plane was two hours late, so I spent an unneccessary 6 hours at a boring airport. In general for me, 1-1/2 days in Zhangjiajie would have been enough. In general, I was misled about that part of the trip.
In general, China is awesome and the trip was a wonderful introduction.

Hotel Reviews
Holiday Inn Express Shanghai Zhenping by IHG
Shanghai

Adequate but not special

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Plus Qingxinyuan Hotel Zhangjiajie
Zhangjiajie
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Li River Resort

Nice view of river; walk into town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pingyao Grand Theater Guild Hall East Garden

A renewed old mansion

Authenticity & Character
Location
Staff
mostly not available
Cleanliness & Comfort
Door was stuck!
Ramada By Wyndham LuoYang Downtown

Loved the in-house dinner and the breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Beijing Temple of Heaven

adequate and not spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Heidi Jiang

sandy from Kim Kim was terrific! Everything f...
Japan | Jun 14 - Jun 25, 2026

V
Vince D.
Los Angeles, CA | Reviewed on Jul 08, 2026
sandy from Kim Kim was terrific! Everything from start to finish was handled with care and great execution. I would use them again and would highly recommend. They were also flexible when we changed our plans on them and were very accommodating. Thank you! Read more

sandy from Kim Kim was terrific! Everything from start to finish was handled with care and great execution. I would use them again and would highly recommend. They were also flexible when we changed our plans on them and were very accommodating. Thank you!

Activity Review
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Personal handling was great
Food
Guides, Drivers and Staff
Very personable
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jul 08, 2026
Thank you so much for your wonderful review, Vince! 😊 It was truly a pleasure helping you plan your Japan adventure. I'm so happy to hear that everything went smoothly and that you felt well taken care of throughout the trip. Thank you as well for your flexibility during the planning process. Travel plans often evolve, and I'm always happy to make adjustments to ensure the trip is the perfect fit. Your kind words and recommendation mean so much to me. I really appreciate you choosing... Read more

Thank you so much for your wonderful review, Vince! 😊

It was truly a pleasure helping you plan your Japan adventure. I'm so happy to hear that everything went smoothly and that you felt well taken care of throughout the trip.

Thank you as well for your flexibility during the planning process. Travel plans often evolve, and I'm always happy to make adjustments to ensure the trip is the perfect fit.

Your kind words and recommendation mean so much to me. I really appreciate you choosing Kimkim, and I hope to have the opportunity to help you plan another unforgettable journey in Japan—or elsewhere in Asia—in the future.

Wishing you all the best, and thank you again!

Frequent User of Kim Kim
Italy | Jun 22 - Jul 2, 2026

A
Alycia M.
Chester, PA | Reviewed on Jul 09, 2026
We've used KimKim for three trips. Our first two experiences were outstanding and easily 5/5, which is why our expectations were high for this trip. While we still had a good time overall, this itinerary didn't quite meet the standard we've come to expect.
Two out of the five hotels (Rome, Amalfi) were below average compared to our previous trips, and we wouldn't recommend using those properties for future bookings. We were also disappointed that we didn't have any food tours, which we had...
Read more

We've used KimKim for three trips. Our first two experiences were outstanding and easily 5/5, which is why our expectations were high for this trip. While we still had a good time overall, this itinerary didn't quite meet the standard we've come to expect.
Two out of the five hotels (Rome, Amalfi) were below average compared to our previous trips, and we wouldn't recommend using those properties for future bookings. We were also disappointed that we didn't have any food tours, which we had been hoping for, and the private boat experience that was planned didn't happen.
Overall, it was a good trip, but it lacked the attention to detail and exceptional experiences that made our previous KimKim trips so memorable.

Hotel Reviews
Parlamento Boutique Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Meridiana
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Davanzati
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ca Gottardi
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Quirinale
Rome

Average hotel, far walk from center of town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Italy
Venice Gondola Ride
Venice Gondola Ride
Venice

Was so fast and the boat rower didn’t acknowledge us or answer any of our questions. He was texting and on the phone the whole time.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Tour & Sistine Chapel
Vatican Tour & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy
Quality of Experience
Guides, Drivers and Staff
Elliot was amazing and gave us a wonderful experience.
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

Spent way too much time on the island of Capri and not enough time on the water swimming and seeing the grottos. We as a group wanted to spend less time in Capri and more time on the water and the staff said no.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Murano and Burano Excursion
Shared Murano and Burano Excursion
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Gelato & Biscotti Making Experience
Private Gelato & Biscotti Making Experience
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Tranchina

Sun, Stories & Italy: A Mother–Daughter Adventure
Italy | Jul 1 - Jul 8, 2026

C
Christine D.
Newark, NJ | Reviewed on Jul 09, 2026
The trip was absolutely magical! The trip was great overall - planning went well, we were supported while in Italy, and had so much fun together! The only complaint would be the heat, but that isn't kimkim's fault. Sun screen and lots of water were essential! Read more

The trip was absolutely magical! The trip was great overall - planning went well, we were supported while in Italy, and had so much fun together!

The only complaint would be the heat, but that isn't kimkim's fault. Sun screen and lots of water were essential!

Hotel Reviews
Hotel A La Commedia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
We saw a few ants in the bathroom and living room floor. I notified the front desk staff and they said they would take care of it.
Hotel Florida
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Roman Pizza Making Experience
Roman Pizza Making Experience
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Italy
Welcome to Italy
Italy
Quality of Experience
Amalfi Coast Day Trip with Positano Boat Transfer
Amalfi Coast Day Trip with Positano Boat Transfer
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Private Family City Highlights by Golf Cart
Private Family City Highlights by Golf Cart
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Visit with Arena Floor Access
Colosseum & Roman Forum Visit with Arena Floor Access
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Venetian Highlights Walk
Venetian Highlights Walk
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Local specialist: Alex Mottler

Great experience planning a two week trip to Vietnam
Vietnam | May 29 - Jun 12, 2026

P
Paulina Z.
Boston, MA | Reviewed on Jul 08, 2026
I had a great experience planning a two week trip to Vietnam with Kimkim and my travel advisor Long. My family and I travel frequently and have worked with many travel agencies. Working with KimKim and Long was easy and very pleasant. The proposed itinerary was interesting, well thought out and accounted for all of our preferences and interests. Long quickly accommodated a couple additional requests for specific activities and providers as well as a very last minute (evening before 8am... Read more

I had a great experience planning a two week trip to Vietnam with Kimkim and my travel advisor Long. My family and I travel frequently and have worked with many travel agencies. Working with KimKim and Long was easy and very pleasant. The proposed itinerary was interesting, well thought out and accounted for all of our preferences and interests. Long quickly accommodated a couple additional requests for specific activities and providers as well as a very last minute (evening before 8am departure) request for fast track assistance on the outbound flight from HCM. I really appreciated Long's responsiveness and thoroughness. His recommendations matched our asks well and he frequently provided multiple alternative options for us to choose from before we finalized everything. Communicating using the Kimkim platform was very easy, especially the ability to provide feedback and ask questions about specific parts of the itinerary. We had a great time on the trip and everything went really smoothly. I'd be happy to work with both Kimkim and Long on another trip in the future. Thank you for all the help!

Hotel Review
Capella Cruise
Halong

Very nice ship, beautiful cabins and nice pool deck. Food was average. Activities were ok - somewhat limited but I think that's pretty standard for the 2 day/1 night cruise.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
VIP Fast Track Service
VIP Fast Track Service
Vietnam

Quick and efficient.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner at Ngoc Son Residency
Dinner at Ngoc Son Residency
Hue

Very interesting home and host in a beautiful garden. Great conversation. Food was good but not particularly memorable with the exception of the shrimp dish.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
VIP Fast Track Service
VIP Fast Track Service
Vietnam

Very useful. The passport and security lines at the airport were incredibly long - very glad we paid for this service.

Quality of Experience
Guides, Drivers and Staff
Transport
 Coconut Fragrance Cooking Class
Coconut Fragrance Cooking Class
Hoi An

Favorite activity on the trip. It is an authentic local family business run at a small scale and focused on providing a great experience for their customers. The market tour was a lot of fun and very informative. The cooking lesson was very well organized and the food recommendations were great. The seasoning and the dishes were really well chosen.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Jul 08, 2026
Dear Paulina, Thank you so much for taking the time to write a review about your recent trip. We truly appreciate your kind words and your valuable feedback. It means a great deal to us to know that you enjoyed your experience in Vietnam. I would also like to thank you for sharing your comments regarding the meals on board the Capella cruise. I will forward your feedback to the Capella team so they can review it and make improvements to enhance their service as soon as possible. Thank you... Read more

Dear Paulina,

Thank you so much for taking the time to write a review about your recent trip. We truly appreciate your kind words and your valuable feedback. It means a great deal to us to know that you enjoyed your experience in Vietnam.

I would also like to thank you for sharing your comments regarding the meals on board the Capella cruise. I will forward your feedback to the Capella team so they can review it and make improvements to enhance their service as soon as possible.

Thank you once again for traveling with us. We sincerely hope to have the pleasure of welcoming you back to Vietnam in the near future and creating even more memorable experiences for you.

Wishing you all the best, and we look forward to seeing you again soon!

Warm regards,
Long

Portugal
Portugal | Jun 22 - Jun 28, 2026

L
Lisa V.
Ashburn, VA | Reviewed on Jul 08, 2026

Our specialist was knowledgeable and recommended some great activities that we did not think of.
All of our guides were amazing. Everything went flawlessly. Great trip!

Local specialist: Janelle Norman

This trip was amazing and everything we asked...
Portugal | Jun 15 - Jun 22, 2026

Lisa
Lisa D.
Seattle, WA | Reviewed on Jul 08, 2026
This trip was amazing and everything we asked for. Lots of historical sites and especially a lot of activity! Adam and Summer did a great job organizing our trip and making sure all the logistics were taken care of. All we had to do is show up and enjoy. We loved each location and all the activities that were arranged. They definitely listened to us and our needs. So grateful for such a wonderful experience. Read more

This trip was amazing and everything we asked for. Lots of historical sites and especially a lot of activity! Adam and Summer did a great job organizing our trip and making sure all the logistics were taken care of. All we had to do is show up and enjoy. We loved each location and all the activities that were arranged. They definitely listened to us and our needs. So grateful for such a wonderful experience.

Hotel Reviews
Hotel Britania Art Deco
Lisbon

Great location. Not near the noise but close and walkable to the sites. Very uniquely decorated and very tastful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

Really enjoyed our stay here. Really close to hiking the Algarve cliffs which we took full advantage of. Also, fairly close to the old town which we did walk over for dinner one night. The property is clean and the water views are excellent. The pool was expansive and the breakfast was superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Porto Centro Aliados
Porto

Loved this hotel. It was right in the heart of town. We actually were close to the Portugal football viewing center for the World Cup just steps from our hotel. The beds were comfortable and the breakfast offered many healthy options.

Authenticity & Character
Loved the back patio and garden area. You normally wouldn't see this in the heart of town
Location
Completely walkable to key areas of town
Staff
Cleanliness & Comfort
Activity Reviews
Ponta da Piedade Kayaking Adventure
Ponta da Piedade Kayaking Adventure
Lagos (Algarve)

The best way to see the Algarve is right from the water. We had terrific guides and we kayaked in all the nooks are crannies.

Quality of Experience
The best!
Guides, Drivers and Staff
Transport
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
Lagos (Algarve)

Stunning views along the algarve coast. Took lots of photos of the sunset along the hike. Easy path to view

Quality of Experience
Dolphin Watching & Benagil cave
Dolphin Watching & Benagil cave
Lagos (Algarve)

Enjoyed the boat ride and going in and out of the caves and watching the dolphins swim along the boat. Took lots of videos

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

A guide Rodrigo was great. He knows Lisbon really well. What a great way to see the sites too!

Quality of Experience
Guides, Drivers and Staff
Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit
Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit
Lisbon

A must see. Really enjoyed the Palace and Sintra. Enjoyed the personal guide and all the history that was shared.

Quality of Experience
Guides, Drivers and Staff
Transport
Douro Valley Day Trip with Wine Tastings & River Cruise
Douro Valley Day Trip with Wine Tastings & River Cruise
Porto

Excellent day driving through the Duoro valley tasting local wines and viewing the site. Our guide Andrea was fantastic and really clicked with the group.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jul 09, 2026

Wow, wow, wow! Loved reading through your thorough review! 🎉 So glad to hear and see the photos that you had a fantastic adventure!

Lagos in the Algarve is truly a special place, and the Cascade Wellness resort is at the perfect spot near the coastal trails!

Summer and I make a great team, and I am glad you had a seamless historic and fun adventure! 🙌

I hope to see you on another kimkim adventure! :)

Amazing Family Trip to the Netherlands & Belgium
The Netherlands | Jun 21 - Jul 1, 2026

B
Beth V.
Los Angeles, CA | Reviewed on Jul 08, 2026
Our trip was amazing! It was wonderful working with our local specialist, Fleur! She asked about our family and the types of things we like to do. She worked with our input to finalize the itinerary, and then took care of all of the arrangements.
It's very difficult to narrow down to a favorite part of the trip, but some highlights were the wetlands canoe trip with Majel outside of Amsterdam, our full day castle sightseeing tour around Dinant with Joris, and our day trip to Delft. All of...
Read more

Our trip was amazing! It was wonderful working with our local specialist, Fleur! She asked about our family and the types of things we like to do. She worked with our input to finalize the itinerary, and then took care of all of the arrangements.
It's very difficult to narrow down to a favorite part of the trip, but some highlights were the wetlands canoe trip with Majel outside of Amsterdam, our full day castle sightseeing tour around Dinant with Joris, and our day trip to Delft. All of our city and/or food tours were amazing as well.
This trip created so many special memories for our family. Thank you to Fleur and KimKim for this amazing experience!

Local specialist: Fleur Tuinte
Fleur
Fleur Tuinte
Local specialist in Nijmegen | Replied on Jul 09, 2026

Hi Beth, thank you for your kind words! It was an honor to be a small part of making these lovely memories possible for you and your family!

Wishing you all the best,
Fleur

Amazing 19 days in Vietnam & Thailand
Vietnam | Jun 18 - Jul 6, 2026

Ana
Ana R.
Mexico City, CDMX, Mexico | Reviewed on Jul 08, 2026
I had the most amazing 19 days traveling in Vietnam and Thailand.
This is my third time booking through KimKim, and my first with Realistic Asia and I am very pleased with the whole experience.
Lucy did a great job with the planning, and Long was amazing at finalizing, executing the plan and following through. Everything was tailored to my needs, the logistics were 10/10, and I was always taken care of.
The hotels they chose were in good locations, their drivers were always on time and...
Read more

I had the most amazing 19 days traveling in Vietnam and Thailand.
This is my third time booking through KimKim, and my first with Realistic Asia and I am very pleased with the whole experience.
Lucy did a great job with the planning, and Long was amazing at finalizing, executing the plan and following through. Everything was tailored to my needs, the logistics were 10/10, and I was always taken care of.
The hotels they chose were in good locations, their drivers were always on time and polite, the activities were the type of things I love doing while traveling.
This time I traveled by myself and felt safe the entire time, plus I never felt the need to worry about anything, as everything was already taken care of.
I'm very thankful to everyone on the team, Long especially, for making this an amazing journey.
I'm sure I'll be in touch again soon.

Hotel Reviews
Chanalai Romantica Resort
Phuket

Super friendly staff. The location was ok, where most hotels are. Very near the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
De Chai The Colonial Hotel & Spa
Chiang Mai

Loved staying here. It was a good location, very nice spa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silom Serene Hotel
Bangkok

Beautiful hotel, confortable and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acnos Hotel

This hotel is ok, a bit old and outdated, but clean and well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Saga Hotel Hoi An
Hoi An

My favourite hotel of this trip. Loved it here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doris Cruise

This was my least favorite place to stay. I only stayed for one night, and while I was getting ready to check out I was looking through the room to make sure I wasn't leaving anything behind only to find trash under the bed... not only was it dusty there was a plastic bottle, a tissue and a Qtip. I felt very disgusted knowing the room I slept in hadn't been clean before. The walls were also dirty and the soap dispensers empty. I left this feedback while checking out and the staff approached me, apologised and didn't charge me for one drink I had. They took notes and photos and assured me they would work on improving, which I do appreciate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hong Ngoc Dynastie Hotel & Spa
Hanoi

Super friendly staff. I really liked this location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half day Chiang Mai City Tour with Tuktuk (N)
Half day Chiang Mai City Tour with Tuktuk (N)
Chiang Mai

Cool tour. Got to see the city, learn about it, make a ring. My guide was very sweet and super knowledgeable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Ha Long Bay

Nice views

Quality of Experience
Guides, Drivers and Staff
VIP Fast Track Service
VIP Fast Track Service
Vietnam

Useful

SkyWalk - Full Day at Elephant Nature Park
SkyWalk - Full Day at Elephant Nature Park
Chiang Mai

Beautiful experience. So important to know it's an ethical park and everything is done with the elephants' wellbeing in mind.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Maeklong Railway Market and Damnoen Saduak floating market  - Half-day
Maeklong Railway Market and Damnoen Saduak floating market - Half-day
Bangkok

Lots of fun. The guide knew a lot of locals so that made the experience better.

Quality of Experience
Guides, Drivers and Staff
Transport
Colors of Bangkok - Joint in group
Colors of Bangkok - Joint in group
Bangkok

Very fun day! Got to see a market, had great food, biked, learned about the culture. I really liked this day.

Quality of Experience
Guides, Drivers and Staff
Transport
Cham Island Full day Snorkeling tour
Cham Island Full day Snorkeling tour
Hoi An

It was ok, but too crowded and too far for me. You spend a lot of time getting there, so if you don't love it, it doesn't feel like it's worth it. The snorkeling spot wasn't that good... there wasn't too much to see.

Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )
Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )
Ho Chi Minh City

Favourite night! Everything was incredible, our jeep, the tour, the food, the guide. Loved this experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mekong Delta Group Tour (My Tho - Ben Tre) (updated)
Mekong Delta Group Tour (My Tho - Ben Tre) (updated)
Ho Chi Minh City

Sadly, one of my least favourite experiences. I say sadly, because my guide was great, he was friendly and engaging. He tried to make this a great day. However, the island had some things I disliked: horse pulling carriages, crocodiles being bred for leather, snakes for photo ops. It didn't feel right. The river canoes were very nice and visiting the temple was good too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tra Nhieu Village - Kim Bong Eco Tour
Tra Nhieu Village - Kim Bong Eco Tour
Hoi An

One of the funnest experiences on this trip. My guide was great, took me to some very local spots.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Onboarding - Lan Ha Bay – Ba Trai Dao/ Tra Bau (Doris Cruise)
Onboarding - Lan Ha Bay – Ba Trai Dao/ Tra Bau (Doris Cruise)
Ha Long Bay

Really beautiful views, the Cruise itself wasn't great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Join Cooking Class and Market Tour in Hanoi
Join Cooking Class and Market Tour in Hanoi
Hanoi

Lots of fun, made some delicious food!

Quality of Experience
Food
Made by us!
Guides, Drivers and Staff
Transport
Hanoi - Ninh Binh (Dinh Le Temple, Tam Coc, Mua Cave) Day Trip by Group Tour (B/L)
Hanoi - Ninh Binh (Dinh Le Temple, Tam Coc, Mua Cave) Day Trip by Group Tour (B/L)
Hanoi

Really stunning place.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Jul 08, 2026
Dear Ana, Thank you very much for taking the time to share your review of your recent trip. I and my team truly appreciate your honest feedback, as it helps us improve the experiences we provide to our guests. I would also like to sincerely apologize that some parts of your journey did not meet your expectations, especially your experiences with Doris Cruise and the Mekong Delta tour. I am truly sorry that these issues may have affected your overall enjoyment of the trip. Please rest... Read more

Dear Ana,

Thank you very much for taking the time to share your review of your recent trip. I and my team truly appreciate your honest feedback, as it helps us improve the experiences we provide to our guests.

I would also like to sincerely apologize that some parts of your journey did not meet your expectations, especially your experiences with Doris Cruise and the Mekong Delta tour. I am truly sorry that these issues may have affected your overall enjoyment of the trip.

Please rest assured that I will discuss your feedback with my team, as well as with our service partners, to ensure we address these concerns and improve the quality of our services in the future. Your comments are invaluable, and we take them very seriously.

Thank you once again for traveling with us and for sharing your experience. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back to Vietnam one day, so we can provide you with the experience you originally expected.

Wishing you all the best!

Warm regards,
Long

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.