Kimkim Trip Reviews

Really loved how responsive Bella was to our questions and concerns! She was also amazing at pivoting the plans quickly depending on our needs. The activities were lovely but the true standouts were our guides. Aday in Chiang Rai and Leena in Bangkok were absolutely outstanding. They truly made those cities so much more enjoyable and fun for us.

We had a fantastic trip! Yuliana came up with the initial itinerary and was very helpful and responsive with modifications. Even though our booking was relatively late, she got the four of us on all the adventures we asked for as well as hotels and transportation. All the transportation was on time and friendly. The adventures (rafting, jungle walk, zip line, etc...) were great and well planned. Overall, I would highly recommend the Kim Kim team (especially Yuliana) to plan a trip to Costa Rica.

Hotel Reviews

El Establo Mountain Hotel

Monteverde

Beautiful setting. The buildings with the rooms are scattered over the huge property. You have to take a shuttle to get around. The shuttles were fairly prompt. Nice room with a view. They have trails through the rainforest ($20) and other amenities that we did not get a chance to use. We would have liked to stay here for a few more days!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Faro Arenal

Fortuna

Nice grounds with a trail through the rainforest and a view of the Arenal volcano. The rooms were very basic, but clean.

Crowne Plaza San Jose La Sabana by IHG

San José

It was fine, only stayed there overnight and left at 5:30 in the morning for the rafting adventure.

Activity Reviews

Selvatura Park Self-Guided Hanging Bridges & Zip Lining

Monteverde

Thrilling to go over the rainforest. A highlight for the teenagers.

Night Excursion at the Wildlife Refuge in Monteverde

Monteverde

fun night walk through the rainforest. We saw some interesting bugs and a snake. Not much more wildlife. There were a lot of people in several groups during the walk. The guides were very informative.

El Silencio Volcano Hike & Visit to La Fortuna Waterfall

Arenal/La Fortuna

It was overcast and we weren't able to ee the volcano. The guide was very informative and it was educational to learn about the region and the volcano.

Whitewater Rafting on the Pacuare River

Costa Rica

Awesome! The guides were great. The rafting was amazing through the rapids! The thrill of the whole trip!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kim Kim beat my expectations by far!

We took a family of 7 to Morocco for 8 days. We have allergies, needed different accommodations and had specific ideas about what the trip should include. Ali (local planning specialist) helped plan an amazing experience. He was incredibly responsive and helpful. Once it was planned, he turned it over to Said, who was also exceptional - before, during and even after our travels, he was helpful, and responsive.

Our guide (Rachid) was also our driver. It was great to have a private guide just for us. He has experience all over Morocco and is an amazing driver. One of our kids often gets car sick. Not only did they NOT get sick, they loved to sleep while he drove! He found us restaurants and bathrooms when we needed them and offered information about local customs and areas as he drove.

Hotels - We stayed in Barcelona, Fes, Marrakech and the Agafay desert. The Riad Salam Fes. Wow. The pictures don't do it justice! It's beautiful. In Marrakech, we stayed at Riad Diamond of Marrakech. The first floor can be noisy, but the upper floors are quieter. The rooftop terrace was beautiful. The location requires a good walk from one of of the gates, but is amazing - right next to the center of town/markets. The Agafay Luxury camp tents were a fantastic way to finish our trip. Note that the on-site restaurant is expensive for the food that it offers.

Activities - We had local guides for tours of Fes and Marrakech. Our local guide in Marrakech was fantastic - the perfect mix of history, culture, and an introduction to the markets. We had a night food tour which was OK. Our hot air balloon ride was cancelled due to weather, but our ATV and camel rides in the desert were a great way to start our time in Agafay.

We had some issues with accommodations as we requested a triple room (3 people) with 3 separate beds. Kim Kim confirmed with the hotels before our travel. Unfortunately, some of the 'third beds' were either a sofa or worse. Kim Kim did their job. The hotels oversold what they could provide. Kim Kim did their best to remedy the situation.

Overall, we had a great time and will happily go back to Kim Kim in the future!

Activity Reviews

Half-Day Guided Tour of Marrakech

Marrakesh

The guide was fantastic!

Quality of Experience

Guides, Drivers and Staff

The guide asked what focus we wanted and provided it (culture, history, shopping)!

Transport

Walking!

Guided Tour of Fez Medina

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Wow - Guatemala has so much more to offer than I realized at first. Chris helped me plan an 8 day trip for a family of 8. He took care of all the details and had everything very well organized and coordinated. He also helped me make the trip much more efficient and enjoyable. Do not hesitate to use Chris.

We spent 2 days in Antigua. Highlights were hiking to the cross overlooking Antigua, shopping, cheap massages, amazing starbucks, good food, and watching the Antigua soccer team win the Guatamala league in the town square with the rest of the town!

The volcano hike was NO JOKE! We are all in good shape - marathon runners and soccer players....still, this was tough. My teens and young adults did great, but they were pretty beat up too. The hike is relentless uphill. My recommendation is DO IT....go at your own pace, the views and Fuego is worth it. The pay off was watching Fuego erupt dozens of times....a few times with massive explosions like a sonic boom. You'll be tempted not to hike the extra hour to the very top at 4AM. DO IT....so worth it.

Lake Atitlan is a crazy mixture of culture, tourism, and relaxation. We stayed 5 days in 2 different cities. Both times we were in houses fit for Swiss Family Robinson....right on the water. We loved swimming, cliff jumping, relaxing in the sun, eating on the deck with chef prepared meals, and just relaxing. We are very glad we stayed a bit off the beaten path in homes outside the towns. Only way to access were from boat...which meant we had our own little paradise. We also toured 5 different town via boat while there....which was great to pick up culture and meet locals.

One last highlight - we spent half a day at the Eagles Nest retreat. We had amazing guides teach us yoga, hanging silk yoga, sauna/cold plunge experience, and walking through visualization and goal setting - since we were there on New Years Day! Perfect!

Hotel Review

Acatenango Campsite

Guatemala

5 Stars for location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Hike Acatenango Volcano & Camp Overnight

Guatemala

Unbelievable views.

Quality of Experience

Food

Guides, Drivers and Staff

Vinny!

This trip was curated specifically for me and my children. Julia was great to incorporate all of the different experiences and activities that we particularly enjoy. On two occasions I needed to contact the Kimkim 24/7 Support line which helped me expeditiously. I would greatly recommend working with Kimkim for any trip you plan to take. It went seamlessly.

We just returned from our magical 13 day trip to Egypt. Aya planned us an amazing trip and knew all of the best things to do and see. She was super responsive and was open to any input we had for this trip. We typically don’t love a trip either a tour guide, but for Egypt it is necessary. Aya found the best tour guides in all the various spots in Egypt. We loved our tour guide Anna and would recommend her to anyone who travels to Cairo. Overall great experience!!

Our trip to Norway was an unexpected and unplanned Christmas revelation - it was merely an extension of another planned trip to Rome. After extensive consulting with our expert who spared no detail in planning our itinerary, Ms. Katie, I realized, we were up for an adventure of a lifetime. She recommended beautiful quaint Tromsø and two sites in Senja (Hamn-Senja and Norwegian Wild) to explore. Not even an unseasonable snowstorm dampened our trip. The polar nights added to the beauty and much needed quietude and stillness to appreciate the raw grandeur of Senja Islands and arctic north. The transportation and accommodations she chose were top notch and comfortable (Hygge is not a buzzword. It is a lifestyle, my friends!). Our cabins in Hamn and Norwegian Wild allowed for expansive views of the natural beauty in the northern Norway and Ånderdalen National Park. The fresh and healthy food were prepared with love (“just like my grandmother served me in childhood”, said our host and proprietor of Norwegian Wild, Hege). We drank the best water from the tap and ate fresh powdery snow! Our winter adventures were capped by the warmth and welcoming Norwegians: our driver from Tromsø, Finn-Åge who we ran into while waiting for Stig to pick us up in Finnsnes, the chefs and bartender and activity coordinator in Hamn-Senja, Franco and Roberto at Norwegian Wild talked to us with excitement about our stay. The piece de resistance: we saw the aurora borealis when the winter clouds parted, while hot tubbing next to our cabin (named Silda)! Silda means herring - our trip was a rarity, much like a red herring!

Shirley did a great job in planning the trip for my wife and myself. We are both in our mid 70's and this was our first guided trip and would definitely do it again if we return to Taiwan. Logan, our driver/guide was also amazing. I ask a lot of questions and he was always able to come up with a correct answer. I particularly liked the restaurants and dishes he suggested as we traveled through the different regions of Taiwan. When we requested some changes in our original itinerary, Shirley and Logan worked closely together to make it happen.

Columbus Travel out of Antigua was no less than amazing. Every single detail was taken care of, every question was answered immediately. They helped us plan the perfect vacation for our family. It was a perfect combination of adventure and relaxation. I can’t recommend Sofia and team more! They are simply the very best.

My Husband and I had a fantastic honeymoon in Japan, all thanks to our trip planner/agent Eleanor, our Tokyo guide Yoshi, our Osaka foodie tour guide Jimmy and Moika, and lastly our Kyoto guide Maasake. We especially enjoyed a Temple in Kyoto where we descended into a pitch black, dark area to make a wish on a stone, and come out the other side "rebirthed". It was such a different experience and we felt immersed in Japan's spiritual culture. The food was incredible. The foodie tour showed us unique foods that we had not had before and wouldn't have though about trying otherwise. They were great company too; it felt like going out on the town with a couple of local friends. Tokyo was our first destination and Yoshi was fantastic about teaching us how to use the public transport system and appropriate ways to enter Shrines. He answered all of our questions that mightve come off as "silly" or "ignorant" without judgement. This was our first trip ever to another country and it couldn't have gone better. Eleanor answered every single question cam and I came across, even during the trip. She always got back to me no matter what, and gave some good advice to avoid struggling a lot through some of the busiest areas of Japan. Thank you everyone and Kimkim for an unforgettable honeymoon.

We had a wonderful time in Australia, and I am so grateful for all the help and advice I received from our Kimkim advisors, most notably Siena! Everyone at Kimkim was helpful from start to finish. They were responsive to my numerable messages and queries, and I greatly appreciated that. The hotels chosen for us were perfect, just what we wanted, and the same goes for the small tours that we had in Sydney, Uluru, and Melbourne. We did not want to be on a big coach, and all the tours were just what we asked for! I have never used a travel service before, and Kimkim made all the difference for me. I will definitely be using them again.

We cant thank you enough what a trip we had!! It was absolutely fabulous and it all went very smoothly thanks to you and your great amazing team at Dittomar
We had a wonderful walk with Andreas in Torres Del Paine which was out of the world and absolutely the right choice as you'd described.
The real star of the show was Baguales and we can never thank you enough for that. Tomas and Jessica his wife were just the perfect hosts and we feel in love with the mountains, the horses and the dogs, it was truly special. .
The Merino Glacier trip was incredible and a real highlight, definitely not to be missed.
Then to Tres Dos Rios which was fabulous and everything we had hoped it would be. Boys loved the fishing and I loved riding with Lucas and a bit of fishing on the side!
We will most certainly be back in a few years time so I will also be in touch in a year or so to organise another trip!

Nadia was extremely responsive to our personal interests. She checked in with us every day during our visit and helped us figure out some logistical problems we encountered. I cannot recommend her strongly enough. She is also very warm and friendly.

Hotel Reviews

Brenton Haven Beachfront Resort

Knysna

Located on a secluded very beautiful beach.

Staff

Cleanliness & Comfort

aha Harbour Bridge Hotel & Suites

Cape Town

Convenient for visiting Cape Town but in a quiet location.

Location

Staff

Cleanliness & Comfort

Amakhala Safari Lodge

Amakhala Game Reserve, N2 Paterson

This lodge is a bit pricey but well worth it. Beautiful site. Very friendly and helpful staff. Great food. The best part is the safari guides.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

aha Gateway Hotel

Umhlanga, KwaZulu Natal

Location

Convenient to the Durban airport but in a very busy shopping mall.

Staff

Cleanliness & Comfort

Activity Review

Amakhala Game Reserve Activities

South Africa

Pricey but well managed review . Your visit help game conservation.

Quality of Experience

Guides, Drivers and Staff

We used Kimkim to help plan a one-week adventure in Chile, and honestly, it was one of the best travel decisions we’ve ever made.

From the very beginning, the process felt easy and collaborative. We went back and forth with them on what we thought we wanted to do, and they did all the heavy lifting — researching, suggesting better options, and refining the plan until it was exactly what we were excited about. They weren’t just plugging in generic activities — they were actively improving our ideas.

Once the trip started, the experience got even better.

Riwal and Alex were incredible. They were always available on WhatsApp and responded quickly any time we had a question, needed help, or wanted suggestions — even for things like restaurant recommendations. At one point we accidentally left our phone at a hotel, and they jumped right in and coordinated everything to help get it back to us. That kind of support takes the stress out of travel in the best possible way.

It felt less like dealing with a travel agency and more like having extremely competent friends on the ground in Chile who actually had our backs.

If you want a trip that feels thoughtfully planned, flexible, and fully supported while you’re traveling — Kimkim is absolutely worth it. We would use them again without hesitation.

Highly recommended.

Hotel Reviews

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Borde Luz

Pucon

A bit dated but well managed and cute

Authenticity & Character

Location

In between cities

Staff

Cleanliness & Comfort

Bed needs replaced

Activity Reviews

Mountain Bike Osorno Volcano, Paso Desolacion Trail

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Rafting on the Petrohue River

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Villarica Volcano Ascension

Pucón

Hardest thing I’ve ever done. Be in shape and bring lots of nutrition and water. It was great. Guides were helpful and made it fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Iceland was a trip of a life time! Noga was so easy to work with and thought of everything. Every where we went we would say “I’m so glad we had KimKim’s help planning”. They think of every detail. We had a small issue on our trip and the whole team was on it to fix it. I will never go on a trip without the KimKim team. Thank you Noga, Nick and Maria!

We were extremely happy with Realistic Asia/ Kim Kim company. Hien, our trip coordinator, was super organized and very attentive to details. She helped us plan the 3 weeks trip to tour North, Central and South Vietnam. She accommodated the changes we wanted and always responded back to us within few hours. She kept checking on us when we were in each city and made sure that we were ok and confirmed our transfers and rides. She even came to meet us at the hotel.
All tours and tour guides were amazing.
KC Cuong picked us up as we arrived in Hanoi . He was an amazing tour guide. We enjoyed his company tremendously. He is very knowledgeable and easy to work with. He even took our cloth to the laundromat and exchanged money from the bank so we didn't have to bother. When it was time to transfer to a different city , he walked with us the airline counter and helped us check in our luggage . I can't say enough about him.
Charlie picked us up in Hue. Spent time with us then drove us to Hoi An. He is also very super friendly and knowledgeable. He was a chef before so he was so helpful in guiding us to local yummy restaurants and advised us where to go. We enjoyed our tours with him and kept texting him for food advice even after he left us. We highly recommend him as well.

We came back home and kept talking how Hien made our trip so easy; how much we enjoyed KC and Charlie ; how yummy the food is and how much we Loved Vietnam. Everything was so wonderful. I will definitely use Kim Kim company again and again.
Thank you Hien and Happy New Year 2026

Hotel Reviews

Lyra Grandeur Cruise

Beautiful clean boat. The cruise goes up and back on the same path so you really do not stop in different cities. Nice and relaxing . Very stable . I was happy I didn't get motion sickness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nham Village Resort

Beautiful quiet resort. We got a bike a biked around. Beautiful and serene We were there Xmas eve. The staff put a nice show and dinner. We had music and games afterwards. It was really nice.

Authenticity & Character

Location

Staff

Everyone was super friendly

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

Great hotel and great location. Away from the noise yet you can walk to the center of the city

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silk Path Grand Hue

Very beautiful and clean large rooms. Easy to get out and walk by the river. Enjoyed our stay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dusit Princess Moonrise Beach Resort

Very Beautiful Hotel with a sandy beach. Water was warm and clean

Authenticity & Character

Location

Easy to walk to the city that made it nice to get out and visit.

Staff

Cleanliness & Comfort

Hotel Grand Saigon

Ho Chi Minh City

Beautiful hotel with very spacious rooms . Walking distance to many stores and places and very friendly staff.

Authenticity & Character

It ia a beautiful historic hotel.

Location

We can walk to many places.

Staff

Cleanliness & Comfort

Activity Reviews

A Wonderful Day Experience At Van Lang Fishing Village ( with biking )

Vietnam

I was skeptical about this tour but it was one of our favorites. We loved all the details

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Imperial City Tour of Hue Half-Day Exploration

Hue

It was beautiful tour of the city. We loved it. Charlie was amazing

Quality of Experience

Guides, Drivers and Staff

VIP Fast Track Service

Vietnam

Transport was easy and friendly

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Teh Dar Show with Fine Dining

Hoi An

The show was extraordinary. The dinner was ok. I would have had dinner on our own after the show

Quality of Experience

Food

Guides, Drivers and Staff

The guide wasn't really interested in us. He was just there

Transport

Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)

Vietnam

Nice experience. I think one day cruise instead of 2 would be my preference

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )

Ho Chi Minh City

It was a lovely evening tour. We enjoyed the ride and the food on the way

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Tho Ha - Galaxy Grotto (S)

Ninh Binh

It was a fun experience. We loved the Grotto

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Gala Dinner On 24 December

Ninh Binh

Nice xmas eve dinner and show at the hotel. Music and gamed afterwards

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Exploration & Vietnamese Coffee Tasting

Hanoi

It was a beautiful experience and were happy that the train was running. We love the salted coffee

Quality of Experience

Guides, Drivers and Staff

Transport

Hanoi Street food walking tour (S)

Hanoi

Food was so delicious. However, we had it after our Vaspa tour where we had food as part of that tour. I wish we had more time in between or had it on different days

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ha Noi Countryside Adventure by Vespa

Hanoi

It was a beautiful ride. We were 4 of us and we ride behind the driver. The tour duide was very good and took us to different beautiful places. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip , KimKim not only saved us time , and the stress of planning, all of the guides and services were amazing. The hotels were fantastic and all of the transports were incredibly reliable and on time. Huge thank you to Bella, Marty, PIM and many others along the way . Bella was an incredible help and super detailed to Align our trip to our needs, and incredibly responsive and knowledgeable. . Thank you !

Your team quickly adapted to cancellations and weather issues that we encountered. We also felt they your team personally assisted us throughout the trip. Thanks

The Spain vacation was wonderful thanks to Coraima and the KimKim team. They made great recommendations and their responsiveness and reliability was excellent. I would definitely consider using your services for future trips.

Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.

This trip was so wonderful and it was all completely suggested and created by Hien. I would highly recommend her to anyone looking at visiting Vietnam and Cambodia!