Kimkim Trip Reviews

Thank you for the seamless planning and logistics. Everything worked out perfectly with a great itinerary combining history, art and windmills! Particularly outside of Amsterdam, Lisa's suggestions took us to places that we would not have come up with on our own. Lisa also sent us a very helpful welcome package and clear instructions - was able to locate the package when hotel misplaced with Lisa's real-time whatsapp support. Finally the private tour of the Jewish quarter and local canal tours were fantastic

Hotel Review

The Collector Hotel

The Hague

Centrally located hotel - stylish furnishings, clean - great breakfast! A true gem!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Amsterdam - Canal cruise (join in)

The Netherlands

a fun trip

Quality of Experience

Amsterdam - Van Gogh Museum

The Netherlands

Amsterdam - Anne Frank House

The Netherlands

A must see in Amsterdam to see this in person will always with us - a sad story, difficult to imagine that such hate existed and what people did to survive. Bravery to hide the family

Quality of Experience

The Hague - Mauritshuis Museum

The Netherlands

So much amazing and iconic art in a beautiful, historical mansion next to the binnenhof

Amsterdam - Rijksmuseum

The Netherlands

Amsterdam - Resistance Museum

The Netherlands

This was a wonderful - interactive museum Learned so much!

Quality of Experience

Delft - Royal Delft Blue Pottery

The Netherlands

Factory tour was interesting - very high prices at the gift shop!

Quality of Experience

Rotterdam - Kinderdijk windmills by water shuttle

The Netherlands

So unique and easy to get to - had to pay extra to get inside the mills and museums.

Quality of Experience

Rotterdam - Remastered

The Netherlands

this was a weird activity - it helped that we had seen many of the art in person or otherwise this would have felt like an acid / drug trip

Quality of Experience

Amsterdam - Private guided walking tour on Jewish History

The Netherlands

Tour guide was excellent - well-paced and informative, visited the Jewish and synagogue.

Quality of Experience

Guides, Drivers and Staff

Public transport pass Netherlands (OV chip card)

The Netherlands

This was invaluable!!! We used all the time - once you get the hang of the train and tram system, you can travel like a local and save money

Quality of Experience

Guides, Drivers and Staff

Transport

Great planning and a great vacation by KimKim. We had several guides, but both Louis and Alex stood out above the rest. Their level of knowledge, interactions with us and command of the English language were superb. Cannot recommend them both enough.

Hotel Reviews

InterContinental Chantilly Chateau Mont Royal, an IHG Hotel

La Chapelle-en-Serval

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Domaine de la Tortinière

Veigne

A beautiful Chateau! Would love to stay here again! Food was not as good here, but lots of options nearby.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Relais Saint-Michel

Le Mont Saint-Michel

Really cool hotel, so unique and amazing location and views!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Citadines Saint-Germain-des-Prés

Paris

Great location, good AC.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Crémaillère

Courseulles-sur-Mer

The staff were so kind and helpful! Beautiful stay!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Mont-Saint-Michel Your Way : Abbey tickets included

France

Quality of Experience

Monet's Giverny House & Gardens self-guided day Trip (Tickets are not included)

France

We ended up skipping this, needed more downtime.

Quality of Experience

Exploration of the Château Clos Lucé : Entrance tickets included

France

Wrong tickets were uploaded to our app, had trouble getting in, but we did.

Quality of Experience

Immersive Sound and Light Show at the Invalides Dome

Paris

A unique experience, but feels like a money maker, I appreciate history more.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Exploration of the Opera Garnier

Paris

This was great, but we were too tired having just landed hours earlier.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploration of the Château in Amboise : Entrance tickets included

France

Quality of Experience

Private American Airborne Divisions War History Day Trip

Bayeux

See other review for D-Day tour, all the same - Louis was the BEST.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Loire Valley Châteaux Day Trip: Chambord & Chenonceau

France

Alex was amazing, wishing we had more time as we loved hearing about the history.

Quality of Experience

Guides, Drivers and Staff

Alex was very engaging and worked with my daughter to help improve her French.

Transport

Private Château Chaumont & River Cruise Escape

France

Our guide was not very engaging and little information to offer. She was unprepared for us, especially in not transporting us to the river cruise.

Quality of Experience

More engaged guide

Food

The lunch on the river cruise was one of our best meals.

Guides, Drivers and Staff

Transport

Farmer's Market Day in Amboise

Amboise

Go early to get parking

Quality of Experience

Self-Guided Mont Saint-Michel Day Trip

France

Quality of Experience

Self-Guided Beach Day

Bayeux

Definitely needed this day of relaxing in between tours.

Quality of Experience

Private Omaha & Utah Beach War History Day Trip

Bayeux

Louis was the BEST guide! His level of knowledge and engagement were above and beyond. Wishing I had more time to do more of the beaches with him as a guide.

Quality of Experience

Guides, Drivers and Staff

Louis was thoughtful, humorous, engaging and the most prepared with water for hot, hot days.

Transport

The vans were super clean and comfortable.

Private Notre-Dame & Sainte-Chapelle Visit with Priority Access

Paris

Felix was a great guide! Sainte-Chapelle was spectacular!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Seine River Cruise

Paris

Very relaxing and great way to see some of the sights while working through jet lag.

Quality of Experience

Guides, Drivers and Staff

Transport

Fabio executed our vacation flawlessly. He was willing to meet as often as needed and was a great communicator. From the very beginning planning stages he listened to what we had to say and worked with us to plan a lovely trip of Rome, Florence, and Positano, including day trips to neighboring towns. He arranged for hotels (within our budget), transportation (train and private car service), and excursions based upon our requests. He used top notch providers and bilingual tour guides. He was available to troubleshoot during the trip as well, and could always be reached throughout our trip. He made dinner reservations and recommendations, and was kind enough to assist our daughters with a rooftop reservation, even though they were not part of our trip.
Some of our favorite days were the wine tour at Rocca Farm with Martina and her family, and the Donna Rita cooking class in Sorrento with Giacomo and his parents. We definitely preferred the less crowded, more intimate tours.
Personally, the only thing I would do differently is I would build in a day or two to relax and just enjoy, but that was our decision to plan something daily, not his!
I highly recommend Fabio and his travel planning services. He is kind, considerate, attentive and competent, and an absolute pleasure to work with!

This was our second trip to Greece. We loved Milos and Naxos on our first trip. We decided on Crete this time with a return to Athens, of course. Once again, Angela did a great job suggesting and organizing everything, and was a great help when we needed to make some changes during the trip. The private beach club, pool and accommodations at Elounda Gulf Villas were wonderful!

Our 9-day trip to Japan was a whirlwind of last-minute planning, an ambitious schedule and special requests from our teens and we wouldn’t have made it without Ada and KimKim. They were our itinerary’s guiding light, wizards at scheduling and key factors in crafting the amazing adventure we just completed.

In mid-June, I started looking into Japan travel options, planning to leave the last week of June. I put together a rough itinerary and sent it to some travel groups to get thoughts on feasibility, additional options, and if they could help us coordinate things on the ground. Our family didn’t want a group tour and Ada, first to reply with a response that was professional and friendly, seemed to get that right away. She was always available for late-night or early-morning itinerary reviews, answered every question we had, made changes on the spot and never once mentioned how last-minute everything was.

Ada’s experience was clear, and I felt completely confident with her scheduling and suggestions throughout.

We left New York with a packed itinerary, tickets downloaded and easy access to everything we needed for the trip. Every part of the trip went exactly as planned, with drivers (and mini-vans), guides and all our bookings all uniformly excellent. The guides and drivers were always early, friendly, flexible and organized. On our first day in Tokyo, our guide patiently explained the city’s huge subway system—from buying tickets to reading the map and picking our seats - our kids felt confident enough to travel the subway solo the next afternoon.
One of our favorite guides was Yuki in Kyoto who maintained group calm and orchestrated a wonderful day despite heat, crowds and drooping family members. All guides spoke great English and were informative and hands-on without being overbearing.

Throughout the trip, Ada and her team were available and we felt supported every step of the way.

Now back in Brooklyn, our family of four gives Ada and KimKim 5 stars and would recommend them to anyone wherever they are in their planning journey.

I liked the way that the guides were able to tell us about the French cities we were visiting. They knew the facts of the cities and pointed out some of the highlights of the city. The guides were on time to take us to the locations we were to visit. They were easy pick up and easy drop off.

All-in -all, it was a memorable experience.

The trip was wonderful. Amanda understood our interests and knew the territory, and helped us craft a tour that fit our ideal itinerary with what was possible. Every arrangement went without a hitch. The guide and driver were more than excellent and the hotels exceeded our expectations.

Guilia and the KimKim team created an absolutely amazing Italian vacation for our family, including Florence, Cinque Terre, and Venice. Based on her knowledge and experience, she developed an agenda reflecting our schedule, interests and budget. We worked together via email, video chat, and text. She booked hotels, tours, and even car services for us! Once the itinerary was set, the KimKim app showed all the daily activities, stored tickets, and kept us organized. We found it so easy and stress free to have all the details and documents, easily accessibly, and to be able to reach Guilia and the team via Whatsapp or the App. We were coming Italy to attend a wedding and wanted to see the country and the prospect of trying to do all that for a family of 4 without Guilia's assistance would have been stressful and overwhelming. To quote our 23 year old daughter - was so nice to be a "travel princess" with everything arranged for us while still giving us time to explore on our own. The balance of booked tours and our own free time was perfect. We were planning on taking a train on our own to the Tuscan wedding, but when we learned of a possible planned train strike, one message to Guilia and a car service was arranged for us. We leave Italy with great memories thanks to Guilia!

Hotel Reviews

Ca' Pozzo Inn

Venice

Small room for four but bunk bed made it doable, full breakfast, great neighborhood and quiet space. And full of art! Definitely highly recommend.

Authenticity & Character

Clean crisp feel to the room and common areas. Very well maintained

Location

Easy access from train, and then to walk or take a boat whereever you want to go

Staff

Cleanliness & Comfort

Hotel Palazzo Vannoni

Levanto

Great space for four people!

Authenticity & Character

Location

Easy walk, delicious breakfast - try the pine nut cake/torte

Staff

Provided great food recommendations

Cleanliness & Comfort

KOI - Ghibellina Apartment

Florence

Great location - plenty around it and very spacious.

Authenticity & Character

Location

Easy walk to major sites, plus good food all around it, and very large space.

Cleanliness & Comfort

Activity Review

Half-day boat tour with apéritif - 3h (Small Group)

Italy

The whole family loved it!

Quality of Experience

Guides, Drivers and Staff

Transport

Norway June 2026 Review
We used KimKim for the second time to help with itinerary, activities, lodging etc for a 2 week trip to Norway. We were very happy with how everything turned out, much like our first trip two years ago using KimKim to visit Ireland.
We were delighted to work with Mathia on all our planning, especially as he lives in the area where we were spending quite a bit of time. To have someone that is boots on the ground and intimately familiar with where you are traveling is invaluable.
Outside of spending a couple days in Oslo (beginning) and Bergen (end), we spent the majority of our time up north in the Lofoten, Versteralen, and Senja islands. Incredible scenery, activities, people and food. It is hard to pick a favorite, but a few highlights were our stay in Reine (the Reine Rorbuer was our favorite lodging, so historical and authentic), the Trollfjord silent (electric boat) cruise in Svolvaer, the bike ride around the Versteralen island, and pretty much all of Senja - we stayed in Mefjordvaer and thought it was the perfect location.
When traveling to this part of Norway, the weather can be rainy and it it’s important to be flexible on plans, on short notice. This is where working with Mathia was so helpful. Not only did we have great communication and rapport with Mathia during the planning phase of the trip, he checked in with us regularly, and assisted in adjusting plans where needed. An added bonus was getting to meet him in person in Versteralen. Although the plan was to do a hike with him, weather was not great, so he had a good plan B to tour a historical home in the area and then we had coffee and just chatted for awhile after that. You learn so much from spending some time with people who are local, and Mathia being willing to do that with us was so special and meaningful,
So kudos to everyone involved in helping make this trip a reality for us, and to those who may be traveling to Norway, I hope you can work with Mathia as well. He is an awesome trip planner, really listens, has great communication, and is just a very special person.

We had a great time in Japan. I love the Kimkim app. Everything is well organized and it was very easy to get the day-by-day details. It is convenient that you can add attachments like the Shinkansen tickets. I wasn’t sure how that was going to work, especially since it was our first time taking the bullet train.

Eleanor did a great job putting our itinerary together. It was very easy to communicate through kimkim to work on the itinerary. It was easy to communicate with Eleanor during our trip.

The tour guides were fantastic. Yumi, Asuka and Yukiko were all very knowledgeable and communicated well. They each had notebooks with more details during our tours.

I researched about how much the hotels and tours would cost before I connected with kimkim. So when Eleanor asked about the budget, I was able to give her the budget. She stayed within our budget.

The only thing that I would do differently is to add a couple of days to our itinerary. I would add at least one day of “rest” after three days of touring or maybe even after each day of touring. But the itinerary was built on what our planned stay already was.

Overall, I am very pleased with how this trip worked out. Our itinerary went as planned. It was a great trip and experience. I will definitely use Kimkim again.

Great trip to Argentina. I visited Buenos Aires, El Calafate and Salta. Everything went as planned, all the tours and transfers were always on time. Great service all around.

Hotel Review

Dazzler by Wyndham Buenos Aires Palermo

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Full-Day Perito Moreno Glacier

El Calafate

Impressive. This was probably my favorite tour of the trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Im a repeat client of Kim Kim, and there’s a reason why I keep coming back! What an AMAZING trip!! My dad and I took a father-daughter trip to Australia and after getting very confused with so many different options we connected with Samantha and her colleagues. They made an amazing itinerary and all the guides they booked were amazing. Towards the end of the trip we had to cancel an excursion last minute, and Samantha and her team handled it so well and even got us a partial refund. 100/10 recommend:)

Activity Reviews

Half Day Highlights of Sydney

Sydney

Northern Beaches & Ku-ring-gai Chase Day Trip

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Australia Zoo & Mooloolaba Beach Day Trip

Brisbane

Quality of Experience

Guides, Drivers and Staff

Transport

Private Brisbane & Lone Pine Day Trip

Brisbane

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was a perfect trip. Every stop was great. The accommodations were amazing. Our guide and the local guides were top notch, providing the right amount of detail and taking good care of us. Our guide/driver was friendly, punctual, and a very safe driver. Morocco is a beautiful country with friendly people. When we return to Morocco, we will request Moha again.

My experience with Leny and the Kimkim team was wonderful. Leny found excellent hotels for us to stay in with sights very close by-- for example, we were in walking distance of Zojoji Temple in Tokyo, and Nijo Castle, Nishiki Market, and the Gion district in Kyoto). She reserved all the trains we needed and got us tickets so all we had to do was walk onto the train. She booked the experiences we were hoping for (kabuki, an onsen that was spectacular, the Studio Ghibli theme park) and several walking tours including one of the Arashiyama area with Hiro that was particularly good. She left lots of flexibility for us to choose our own activities each day,. She was present and helpful, along with Noemie and the rest of the team, before and during the whole trip. We're so grateful for what turned out to be the trip of a lifetime. Highly recommend.

We had an amazing trip to Japan, and I want to extend a heartfelt thank‑you to the Japan travel experts who helped plan and support our journey. Mina, Nicole, and Carinta were all incredibly friendly, knowledgeable, and responsive. Their guidance before and during the trip made everything seamless. We loved the suggested itinerary, and every hotel we stayed in was wonderful—each with its own charm and perfectly located for exploring the cities and towns on our route.

The small details arranged in advance, such as providing a pocket Wi‑Fi and pre‑purchasing most of our train tickets, made a huge difference in keeping our travels smooth and stress‑free.

We visited Tokyo, Kyoto, Kanazawa, and the Nagano region, and had a local guide in each location: David in Tokyo, Marcelo in Kyoto, Iris in Kanazawa, and Motoo in Nagano. All of them were fantastic—personable, insightful, and skilled at showing us incredible places we never would have found on our own. We also appreciated having time to explore independently with suggested itineraries, which gave us the perfect balance of guided and private experiences.

Some of the highlights of our trip included the Meiji palace (Tokyo), Tenryu-Ji and Kinkaku-ji (Kyoto), Kanazawa castle and Kenroku-en gardens (Kanazawa), and the Mausoleum of Fuku Obuse and Hokusai museum (Nagano).

Thanks to everyone on the team for making our trip such a wonderful and rewarding experience. This is the second trip we’ve planned through Kimkim, and both have been exceptional.

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Great location and a good place to start our trip to Japan. Wonderful breakfast at both locations!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Hotel Sanraku Kanazawa

Kanazawa

Loved this place and the breakfast was amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Local Private Guide Full Day Nagano (9h-17h)

Nagano

We had such a wonderful day with Motoo exploring Nagano. He had some great ideas of places to go and having a car to explore the area with him was invaluable. Although the snow monkeys did not appear, we loved the hike, and the shrine and Hokusai museum were exquisite. He also had a great suggestion for a lunch place in Obuse that we enjoyed. Spending the day with Motoo was the perfect way to end our trip. Motoo went out of the way to help me find a yukata to take home to my father too. I was so appreciative of his caring about this.

Quality of Experience

Guides, Drivers and Staff

Transport

Local Private Guide Half Day Kyoto (4h)

Kyoto

We really enjoyed spending the day with Marcelo.

Quality of Experience

Pocket wifi 1 day to 1 month

Japan

Having the pocket wifi was invaluable.

Local Private Guide Full Day Tokyo (9h-17h)

Tokyo

We loved spending the day with David. He was a wonderful guide, very knowledgeable and friendly, and did a great job of showing us around Tokyo~

Quality of Experience

Guides, Drivers and Staff

Transport

He guided us on how to get around on the Tokyo subway.

Maryem was very professional, accommodating, and flexible to meet our travel needs. Very proactive and planned with professional care and thoughtfulness. She was easy to reach via email, texts, and phone call.
The platform is pretty nice and navigable as it provides detail information about the trip plans, our hotel, and activities.

Our driver, Khalid is the Man!!!
While on our trip Khalid ensured that we always knew exactly what the next step was, and the hand-off between him and the hotel staff or tour guides was seamless.

He was the perfect driver for our journey. He always greeted us warmly with a smile and cold bottles of water. On routes that stretched anywhere from 4 to 7 hours between cities, he shared fascinating insights about the areas we passed through and thoughtfully planned stops along the way to break up the long drives.

Fadil was our first tour guide on this trip and a great representation of Moroccan pride and hospitality. He eagerly shared his wealth of knowledge with personal antidotes and historical gems. My guy is the unofficial mayor of Rabat and everybody knows him.

Hassan was an awesome Tour Guide in Marrakesh.
He was very knowledgeable and funny storyteller. Our visits to the King's Palace, the Hammam and local food tour were amazing.
The local food tour was a great opportunity to explore traditional dishes and snacks. I also got to enjoy some sheep head and other interesting foods. Hassan took great pictures and videos of us as we enjoyed our time. He was very patient to stop and wait while we made short shopping stops.

Throughout the trip, the vehicle itself was clean and comfortable, and we deeply appreciated the small but meaningful touches which included having water, snacks, and meals provided right on time throughout our travel as well as care and concern with our luggage and belongings. Beyond the logistics, Khalid was easy to talk to and shared wonderful personal stories that made the long drives feel like time spent with a friend rather than just transportation.

We cannot recommend Miriam and Khalid highly enough. If you want a trip that is meticulously planned, flexible, and a travel experience filled with genuine care from start to finish, you want this team by your side.

Thank you Kim Kim!

This trip was our Honeymoon and it was absolutely fantastic. We went to three different countries, stayed in fabulous accommodations, always had a driver there to get us to and from the airport on time. We loved the tour of the Louvre, as well as the walking food tour in Paris. The tea and walking tour in London was so much fun. And we loved the guinness storehouse and the perfect pint tour in Ireland. Jessica listened to everything we wanted and made it the best trip ever.

Hotel Reviews

Hotel Jeanne D'Arc Le Marais

Paris

The front desk staff at this hotel was fantastic. They were so kind. The views were incredible and it was in a great location. loved the breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Club Hotel Quarter St. Paul's

London

The staff knew it was our honeymoon, and upon arrival there was a bottle of wine in our room and cute little rose petals and electric candles! It was such a sweet surprise. We loved it. We were visiting London during the heatwave and the front desk was able to provide a fan for us and help cool the room down which was much appreciated.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Fleet

Dublin

This hotel was fabulous. It was the most comfortable bed, insane water pressure, and kind staff. They let us stow our bags while we explored the city before check in. Absolutely fabulous!

Authenticity & Character

Location

This hotel is on the main street in Dublin with so many fun pubs and souvenir shops. Perfect central location

Staff

Cleanliness & Comfort

Activity Reviews

Official Bridgerton themed Afternoon Tea for two at the 5* Lanesbourough Hotel

London

We LOVED this. The food was so good, the atmosphere was super fun, the tea was phenomenal. Would do this again and again.

Quality of Experience

Guides, Drivers and Staff

Transport

Le Marais Food Tour

Paris

This was so fun!! it was a small group of us and SO much food. The guide was so kind and funny, I def recommend

Quality of Experience

Guides, Drivers and Staff

Transport

Mona Lisa first viewing and Semi-private Louvre museum tour

Paris

This was so fun. It was just us and a guide, so basically our own private tour! She was so knowledgeable, got us in to the museum quick and easy, and I def recommend

Quality of Experience

Guides, Drivers and Staff

Transport

Cliffs of Moher and Galway from Dublin

Dublin

The tour guide for this trip was so awesome!! So glad we were able to see so much of Ireland. Def recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Guinness Storehouse: entry ticket + perfect pint pub tour

Dublin

We LOVED this tour. It was a self tour through the storehouse which was so much fun, and then a tour with two other couples to a handful of the pubs with the “best guinness” in Ireland. The tour guide for the perfect pint was so knowledgeable and kind and it was so much fun. Would def recommend this!!

Quality of Experience

Guides, Drivers and Staff

Transport

Very pleased with how this trip turned out! It was worry free from one stop to the next with someone awaiting our arrival at every transition- this alone made it so easy to relax and enjoy each new adventure. The drivers and guides were top notch and a wealth of information. Paola arranged ideal accommodations and activities aT every destination. Our favorite was snorkling in the lava tunnels!

Hotel Reviews

Ikala Quito Hotel

Quito

Authenticity & Character

Location

Staff

Super accommodating and friendly

Cleanliness & Comfort

Ikala Galapagos Hotel

Puerto Ayora

The front desk staff was soooo accommodating and friendly and helpful. The breakfast staff was so engaging and the food was wonderful. Location was also ideal and within walking distance to most everything in town.

Authenticity & Character

Location

Staff

The staff here go out of there way to help and be sure your happy!

Cleanliness & Comfort

Activity Review

Snorkel at Los Túneles

Galapagos Islands

This is a must do. So many amazing creatures to see here and the landscape itself is so unique! Our guide and boat captain and crew were all amazing and helped make this a once in a lifetime experience!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had a wonderful trip to Italy. Caterina planned a perfect vacation and Beatrice was an exceptional local specialist. All of our tour guides and drivers were wonderful! We can’t wait to return to Italy and will definitely book with KimKim again!

My friends and I had a wonderful time in Morocco. Our local guide Jamal was amazing. He was always attentive, had great recommendations, and made sure we were comfortable the entire trip. The planning process with Hamza was very smooth. Saïd was very responsive to all of our questions even after we returned home to the US. Overall, a very possible experience.