Kimkim Trip Reviews

4.8
Based on 18,747 ratings
Read 18,747 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The overall experience was very nice and allo...
Thailand | Dec 10 - Dec 22, 2025

A
Alla G.
San Jose, CA | Reviewed on Dec 29, 2025
The overall experience was very nice and allowed me to enjoy the trip rather than worry about the logistics. Bella and team were also very responsive whenever any questions arose. With that said, planning a trip online is convenient but also somewhat limits your interaction with the advisor and makes it a bit difficult to learn about all your options. For example, our room in Bangkok was so tiny that we could not fit our luggage. Loved the hotel and location but my bad for not confirming the... Read more

The overall experience was very nice and allowed me to enjoy the trip rather than worry about the logistics. Bella and team were also very responsive whenever any questions arose. With that said, planning a trip online is convenient but also somewhat limits your interaction with the advisor and makes it a bit difficult to learn about all your options. For example, our room in Bangkok was so tiny that we could not fit our luggage. Loved the hotel and location but my bad for not confirming the room size in more detail. In general, most tours and providers used were great but unfortunately we did not enjoy our food tour in Bangkok as an example. Our guide was lovely but it felt more like a friend or a chaperone taking us to dinner at the market, not a curated experience. This will happen since you are booking with KimKim and do not know who your providers will be and can’t research them in advance. In the end, I ended up booking another food tour with a food tour company which was absolutely amazing. But all in all it’s a great way to plan a trip quickly and travel efficiently especially if you don’t have much time in a country you are visiting.

Local specialist: Bella Saung

Winter 2025 trip- Delhi and Agra
India | Dec 23 - Dec 25, 2025

Soumya
Soumya K.
Scotch Plains, NJ | Reviewed on Dec 29, 2025
My husband, daughter and I did a 3-day tour of Delhi and Agra during Dec 2025.
While it was a very hectic trip, Ravi and his team did a wonderful job outlining the trip plan and it was executed flawlessly by the team on the ground in Delhi- Adarsh, Dharmender and in Agra- Ronit plus Rajeshji who was there throughout the trip.
We would like to redo the trip at a more leisurely pace in the near future. Looking forward to teaming up with the Active Holidays team for our next India...
Read more

My husband, daughter and I did a 3-day tour of Delhi and Agra during Dec 2025.
While it was a very hectic trip, Ravi and his team did a wonderful job outlining the trip plan and it was executed flawlessly by the team on the ground in Delhi- Adarsh, Dharmender and in Agra- Ronit plus Rajeshji who was there throughout the trip.
We would like to redo the trip at a more leisurely pace in the near future. Looking forward to teaming up with the Active Holidays team for our next India adventure!!
Soumya

Hotel Reviews
Grand Mercure Agra
Agra, UP

Great location, food and rooms are spacious and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Lalit Hotel, New Delhi
Delhi

Lalit hotel has a great location. The hotel itself is dated, dark rooms, outdated and leaky bathroom fixtures. Food is great though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Taj Mahal at Sunset
Taj Mahal at Sunset
Agra
Take a stroll through the historic garden (Mehtab Bagh) for the most magical views of the Taj Mahal by TUK-TUK
Take a stroll through the historic garden (Mehtab Bagh) for the most magical views of the Taj Mahal by TUK-TUK
Agra
Explore the marvelous  and historic monument : Agra Fort
Explore the marvelous and historic monument : Agra Fort
Agra
Half-day tour of New Delhi and visit Humayun’s Tomb, a UNESCO World Heritage Site
Half-day tour of New Delhi and visit Humayun’s Tomb, a UNESCO World Heritage Site
India
Local specialist: Ravi Tickoo

Fun in Belize - unbelizeable
Belize | Dec 21 - Dec 28, 2025

A
Anne C.
Ashburn, VA | Reviewed on Dec 29, 2025
Everything went seamlessly. There were a few minor glitches which were handled well. Mostly regarding transportation. The activities were perfect for our family. The ATM caves were a highlight. Two activities had to be cancelled due to high water and alternate activities were found quickly. The guides we had were the best- I’ll name Francisco and Kenneth for ATM, Renee and Choco and Poncho and Ivar at the snorkeling. Read more

Everything went seamlessly. There were a few minor glitches which were handled well. Mostly regarding transportation. The activities were perfect for our family. The ATM caves were a highlight. Two activities had to be cancelled due to high water and alternate activities were found quickly. The guides we had were the best- I’ll name Francisco and Kenneth for ATM, Renee and Choco and Poncho and Ivar at the snorkeling.

Hotel Reviews
Vista de Azul & The Pool Club

Mahogany bay is kind of weird- it it under construction with big machinery and roads just gravel. It was fine though and we enjoyed being together. A little small for our family

Location
Staff
Cleanliness & Comfort
The Sentinel

There was no hot water for most of the stay. The manager definitely was helpful and came by or sent workers multiple times. The house met

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cave Tubing & zip Line
Cave Tubing & zip Line
Belize

We didn’t get to cave tube because of high water but the zip lining was really fun!

Quality of Experience
Guides, Drivers and Staff
The guides helped grandma by attaching me to him- very good
Transport
Hol Chan & Shark Ray Alley Snorkel
Hol Chan & Shark Ray Alley Snorkel
Belize

Again the guides were terrific and knowledgeable and helpful and made the experience good for everyone! Choco went out of his way to show us some wonderful things

Quality of Experience
I
Guides, Drivers and Staff
Transport
Fishing In San Pedro Belize
Fishing In San Pedro Belize
Belize

The fishing was great and we enjoyed eating it the next night

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Manatee/Coral Gardens & Caye Caulker
Half Day Manatee/Coral Gardens & Caye Caulker
Belize

We loved the guides and Irene and Searious They were professional, knowledgeable and helpful and kind. The snorkeling and visit to Cay Caulker was fun

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Barton Creek
Enjoy Barton Creek
Belize

We couldn’t do this because river was too high

Quality of Experience
Guides, Drivers and Staff
Transport
We couldn’t do it
Discover Xunantunich
Discover Xunantunich
Belize

Very interesting and fascinating

Quality of Experience
Guides, Drivers and Staff
Renee was proud to share his heritage and was knowledgeable
Transport
ATM cave - Actun Tunichil Muknal
ATM cave - Actun Tunichil Muknal
Belize

Wow! That was a once in a lifetime activity- our guides made it so it was fun for all of us- even 72 yr old grandma! So interesting!

Quality of Experience
Guides, Drivers and Staff
They helped all of us and were fun and knowledeable
Transport
Local specialist: Catherina Tittaferrante

We had a very enjoyable trip.
Thailand | Dec 12 - Dec 26, 2025

J
Julian B.
United Kingdom | Reviewed on Dec 28, 2025
We had a very enjoyable trip. The cars provided were very spacious and comfortable and the drivers polite and efficient. W ewere met where we needed to be, except on the 21st December at Bangkok airport where we were told to meet at gate 11 ony to find there was no gate 11. It was by chance that we met our contact in the middle of the airport. Generally the amount of time allocated to get to airports was too generous and resulted in rather a lot of waiting. For example, the drive from... Read more

We had a very enjoyable trip. The cars provided were very spacious and comfortable and the drivers polite and efficient. W ewere met where we needed to be, except on the 21st December at Bangkok airport where we were told to meet at gate 11 ony to find there was no gate 11. It was by chance that we met our contact in the middle of the airport.

Generally the amount of time allocated to get to airports was too generous and resulted in rather a lot of waiting. For example, the drive from our hotel to Chaiang Mai airport took 20 minutes, not the 2 hours allocated. The drive from Aryasom Villas to Bangkok airport took 50 minutes but we were scheduled an 830 pick up for a 1240 flight. Of course extra time has to allowed for possible problems, but thiswas too long.
Apart from that, everything went very well. We were really pleased Tina was able to cancel the flights from Phuket to Chian g Mai and arrange for a cash refund.

Local specialist: Tina Oo

Adam (and Team) did a terrific job helping us...
Costa Rica | Dec 16 - Dec 23, 2025

Grant
Grant H.
Newark, NJ | Reviewed on Dec 28, 2025
Adam (and Team) did a terrific job helping us plan our vacation to Costa Rica. We had a great visit! Better than expected frankly and already thinking of another visit next year. Highly recommend working with KimKim to plan your trip. We visited Playa Hermosa for a relaxing few days at the beach while staying at the memorable Hotel Bosque del Mar (the staff were so friendly and accommodating and we loved every meal!) . Then on to Hotel Arenal Lodge where we traveled into La Fortuna to join... Read more

Adam (and Team) did a terrific job helping us plan our vacation to Costa Rica. We had a great visit! Better than expected frankly and already thinking of another visit next year. Highly recommend working with KimKim to plan your trip. We visited Playa Hermosa for a relaxing few days at the beach while staying at the memorable Hotel Bosque del Mar (the staff were so friendly and accommodating and we loved every meal!) . Then on to Hotel Arenal Lodge where we traveled into La Fortuna to join a cooking class and prepare and eat an authentic Costa Rican meal, followed the next day with a hiking tour of Arenal volcano (amazing to think the land you're walking on has only existed for ~57 years!) and a trip to the hot springs. Our last day we visited the La Fortuna waterfall down almost 500 stairs. Amazing to swim in the water with the powerful falls just a few meters away. The last few days of our visit were spent near Rincon at Hotel Hacienda Guachipelin. Great accommodations with delicious food and drinks at the restaurants. But the best part was the outdoor adventure activities - horseback riding, tubing down rapids (one time isn't enough) and ziplining through the canopy. Each of these really exceeded expectations. KimKim made everything much easier and less stressful. Thank you for all your efforts to make this a fun and memorable vacation!

Local specialist: Adam Gomez

Morocco Sahara Experience
Morocco | Dec 23 - Dec 27, 2025

Vineeta
Vineeta G.
Newark, NJ | Reviewed on Dec 28, 2025
We planned a quick trip to Morocco and really wanted a memorable experience of Sahara. We approached KimKim and they planned our itinerary and executed it beyond perfection. During the trip we needed to make a change and the team actioned it within minutes. Absolutely LOVED our visit. Accommodations were carefully chosen, hospitality amazing, food delicious and we can never forget Soufine, our driver for the trip who took a great care of my family. Our drive from Marrakech to Merzouga was... Read more

We planned a quick trip to Morocco and really wanted a memorable experience of Sahara. We approached KimKim and they planned our itinerary and executed it beyond perfection. During the trip we needed to make a change and the team actioned it within minutes. Absolutely LOVED our visit. Accommodations were carefully chosen, hospitality amazing, food delicious and we can never forget Soufine, our driver for the trip who took a great care of my family. Our drive from Marrakech to Merzouga was very comfortable. First stay at La Berbere Palace where we enjoyed a restful evening. We loved our stay at Riad Villa Amood in Sahara before heading to the camp site Riad Madu Luxury. The food at Amood was Spanish fusion and exceptional. The ATV buggy tours organized at Sahara Buggy was a lot of fun and Mohammed our guide took us through amazing dunes and views. We had fun at the camp with berbere music and warm food and dune treks. The people very very friendly. And eventually ending our drive to Fez. Soufine stopped at great locations, tea and coffee and food options.
Thank you Yassine (KimKim), Hatim (local organizer), Soufine and the whole group.

Hotel Reviews
Le Berbere Palace
Ouarzazate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
RIAD VILLA AMOOD
Merzouga
Authenticity & Character
Decor is fusion Spanish and Moroccan
Location
Close to buggy adventures and also a quick walk to dunes
Staff
Very accommodating. Our drive to camp was delayed and the staff took all care to make us feel relaxed
Cleanliness & Comfort
Local specialist: Yassine Echcherki

Christmas on the Sahara
Morocco | Dec 21 - Dec 27, 2025

Martha
Martha P.
Boothbay Harbor, ME | Reviewed on Dec 28, 2025
I just finished a remarkable trip to Morocco during Christmas week. Hakim put together a solid itinerary, long in sightseeing and relatively short in shopping, as I had requested, and the result was a memorable and very special time. My driver, Taha, was with me all week, and made me feel safe whether we were traversing rain, snow or sunshine. Additionally, he chose good, clean places for us to stop enroute. Of special significance was the desert camp and camel ride on Christmas Eve.... Read more

I just finished a remarkable trip to Morocco during Christmas week. Hakim put together a solid itinerary, long in sightseeing and relatively short in shopping, as I had requested, and the result was a memorable and very special time.

My driver, Taha, was with me all week, and made me feel safe whether we were traversing rain, snow or sunshine. Additionally, he chose good, clean places for us to stop enroute.

Of special significance was the desert camp and camel ride on Christmas Eve. That sunset and the camp atmosphere, is something I will not soon forget.

I must also add that my flight into Morocco was delayed for about 11 hours, and during that whole time, the company hung with me and made sure I understood that they were there for me. Their actions were incredibly reassuring, and in the end, all worked out well.

I can recommend the services of Hak and the company without reservation.

Hotel Reviews
Caravane
Ouarzazate

Out of town, which also meant away from the tourist clutter.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Madu Desert Camps
Merzouga

Awesome experience! Fabulous!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad la Perle de la Médina
Fès

Noisy, cold, too many stairs. Staff impossible to find. Bathroom tiny and no place to put things. No luggage rack, no hooks, no window.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Twilight
Marrakesh

A lovely riad. However, it is located in a dark corner of the soul and as a woman traveling alone, I felt I needed an escort Everytime o came or went.

Authenticity & Character
Location
A decent map to find it!
Staff
Cleanliness & Comfort
Activity Review
Camel Trek to your Camp
Camel Trek to your Camp
Merzouga
Local specialist: Hakim ALIBOUCHE

Explored a new side of Japan!
Japan | Dec 6 - Dec 19, 2025

Howard
Howard H.
Argentina | Reviewed on Dec 27, 2025
All the members of my family have been to Japan multiple times, but this trip helped us to deepen our understanding and explore new parts of the country we'd never accessed before. Shona provided wonderful service from planning to booking to helping us to handle unexpected bumps in the road (a member of my party left their passport at a hotel early on, and she was immensely helpful in us getting it back seamlessly and stress free). A few standout guides/experiences:
Architecture Walking...
Read more

All the members of my family have been to Japan multiple times, but this trip helped us to deepen our understanding and explore new parts of the country we'd never accessed before. Shona provided wonderful service from planning to booking to helping us to handle unexpected bumps in the road (a member of my party left their passport at a hotel early on, and she was immensely helpful in us getting it back seamlessly and stress free).

A few standout guides/experiences:
Architecture Walking Tour in Omotesando - this was our first formal experience on the trip and set the tone. Yoshi was a passionate, thoughtful, and friendly guide who helped us to understand the architectural treasures hidden in plain sight in this busy neighborhood.

Hidden Gem Food & Whiskey Night Tour near Roppongi - We were staying in Roppongi and didn't realize that there was such an amazing enclave of restaurants so close by. Ellen clearly loves food and this neighborhood, and seeing it through her eyes was very fun. At the end of the night, we ate a meal at the neighborhoo Obaa-chan's restaurant. What a special experience to be in a 4 table restaurant and be served a home-cooked, custom meal from the neighborhood granny!

Full Day Mt. Fuji with Chureito Pagoda & Oishi Park - Really loved spending time with Toru. He helped provide a great background on Japanese history and geography. His enthusiasm for the towns was infectious. It was clear how excited he was to get clear views of Fuji and this made the experience special.

Takayama Full-Day Walking Tour - Miyuki has so much pride and love for Takayama. You could tell based on her description of the annual festival, and the way she would pick up any stray pieces of litter along the way during our tour. That spoke volumes to me about the values of Miyuki and the Japanese people overall. She also pointed us towards her neighborhood restaurant, which was probably the one of the best meal and dining experiences we had during the trip. Still thinking about that Omelette.

Half Day Artisan Tour in Kanazawa - Nozomi was energic, fun, and incredibly well connected in the city. I was impressed with her connection to so many of the artisans of Kanazawa. Impressively, we decided to spend the first part of the tour in the Geisha district, and Nozomi was able to provide a full history and background from memory, without planning. Additionally, she heard we were interested in seafood and pointed us to a very special restaurant to enjoy after the tour, even calling and making a reservation for us. Never would have found that place on our own and I've never seen my dad so happy at a meal.

Hotel Reviews
Hyatt Centric Kanazawa
Kanazawa
Authenticity & Character
Location
Located right next to the train station, and next to some amazing restaurants
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
A little dated compared to our other accommodations on this trip.
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo

Right in the heart of Roppongi. Solid breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Honjin Hiranoya Kachoan
Takayama

Wonderful full service Ryokan.

Authenticity & Character
Very authentic Ryokan
Location
Staff
Kind and attentive
Cleanliness & Comfort
Rooms were quite large, with multiple rooms.
Hakone Kowakien Ten-yu
Hakone

A wonderful Ryokan experience. There are two different onsens, which alternate between Men and Women each day. We were left slack jawed by the outdoor waterfall and hotspring. Simply magical. Would recommend the buffet meals here - they're quite extensive and quite good.

Authenticity & Character
Top tier onsens
Location
Staff
Cleanliness & Comfort
Amazing food on site
Activity Reviews
Half Day Artisan Tour in Kanazawa
Half Day Artisan Tour in Kanazawa
Kanazawa

Nozomi was energic, fun, and incredibly well connected in the city. I was impressed with her connection to so many of the artisans of Kanazawa. Impressively, we decided to spend the first part of the tour in the Geisha district, and Nozomi was able to provide a full history and background from memory, without planning. Additionally, she heard we were interested in seafood and pointed us to a very special restaurant to enjoy after the tour, even calling and making a reservation for us. Never would have found that place on our own and I've never seen my dad so happy at a meal.

Quality of Experience
Guides, Drivers and Staff
Transport
Takayama Full-Day Walking Tour
Takayama Full-Day Walking Tour
Takayama

Miyuki has so much pride and love for Takayama. You could tell based on her description of the annual festival, and the way she would pick up any stray pieces of litter along the way during our tour. That spoke volumes to me about the values of Miyuki and the Japanese people overall. She also pointed us towards her neighborhood restaurant, which was probably the one of the best meal and dining experiences we had during the trip. Still thinking about that Omelette.

Quality of Experience
Guides, Drivers and Staff
Full Day Mt. Fuji with Chureito Pagoda & Oishi Park
Full Day Mt. Fuji with Chureito Pagoda & Oishi Park
Tokyo

Really loved spending time with Toru. He helped provide a great background on Japanese history and geography. His enthusiasm for the towns was infectious. It was clear how excited he was to get clear views of Fuji and this made the experience special.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Gem Food & Whiskey Night Tour near Roppongi
Hidden Gem Food & Whiskey Night Tour near Roppongi
Tokyo

We were staying in Roppongi and didn't realize that there was such an amazing enclave of restaurants so close by. Ellen clearly loves food and this neighborhood, and seeing it through her eyes was very fun. At the end of the night, we ate a meal at the neighborhoo Obaa-chan's restaurant. What a special experience to be in a 4 table restaurant and be served a home-cooked, custom meal from the neighborhood granny!

Quality of Experience
Guides, Drivers and Staff
Warm, passionate, and very personally connected to the neighborhood
Architecture Walking Tour in Omotesando
Architecture Walking Tour in Omotesando
Tokyo

This was our first formal experience on the trip and set the tone. Yoshi was a passionate, thoughtful, and friendly guide who helped us to understand the architectural treasures hidden in plain sight in this busy neighborhood. Great experience if you want to practice photography!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Shona Zhang

An Adventure to Remember in Istanbul, India and Nepal
India | Oct 29 - Dec 4, 2025

Jonathan
Jonathan K.
Kansas City, MO | Reviewed on Dec 26, 2025
Our 2025 trip was close to ten months in the planning. Working with Rajat Gupta was fantastic. Rajat was very responsive to our goals and objectives. This trip started with attending a family wedding in Lucknow and expanded to a 37-day adventure around the family function. My wife and I realized we were covering a lot of ground, but we wanted to get a sense of the places we might choose to revisit in the future for a longer period. The trip was customized for just the two of us and all our... Read more

Our 2025 trip was close to ten months in the planning. Working with Rajat Gupta was fantastic. Rajat was very responsive to our goals and objectives. This trip started with attending a family wedding in Lucknow and expanded to a 37-day adventure around the family function. My wife and I realized we were covering a lot of ground, but we wanted to get a sense of the places we might choose to revisit in the future for a longer period. The trip was customized for just the two of us and all our guides and drivers were wonderful. We felt very safe and in good hands every step of the way.

We especially want to thank our driver Rajinder, who carried us everywhere in the first half of the itinerary. He always had water for us and he was always there waiting for us at every site. We felt like rock stars finding Rajinder with the car door open ready to take us to the next location. We also want to thank Hemant, Rahul, Anu and Kumar for their insight and knowledge. We saw so much and feel fortunate to have experienced the wonders of the region. More UNESCO World Heritage sites than we could ever imagine. And we literally had a trip of trains, planes and automobiles.

The main sites like the Taj Mahal were of course great, but one of our favorite places visited was in Ranakpur. We stopped at the Kumbhalgarh Fort, built in 1443. It took 15 years to complete. This fortress is overwhelming with the second longest wall in the world. Our guide that day introduced us to custard apple fruit bought from a roadside vendor. He made sure it was safe and ripe and it was amazing. That day we also visited the Ranakpur Jain Temple with amazing carved marble throughout supported by 1444 unique pillars and a ton of peace, spirituality and tranquility. We also had one of our best meals at Harmony Restaurant on our way to the Jain Temple. And if you are so inclined, the owner of the restaurant guides nature adventure tours. We were also fortunate to attend the Pushkar Camel Festival. Here's where Rajat did wonders for us. Some friends highly recommended the festival. I chatted with Rajat and he adjusted our itinerary to make it happen.

Another favorite was Nepal. The grandeur of the Himalayas was breathtaking and we were able to see the Annapurna range on a clear morning at sunrise. We also enjoyed the scenic boat ride on Phewa Lake, one of Pokhara’s most iconic attractions. We made our way across the lake to start an 1100 foot hike to the top of the hill leading to the serene Buddhist stupa, perched on high overlooking the valley. Overall, we felt we got the best of everyplace we visited. After our family event, we headed south from Lucknow. Our houseboat experience in Kerala was fantastic and one night was perfect. Finishing off our trip in Mumbai was terrific and High Tea at the Taj Hotel is worth it.

We took three cooking classes on the trip. They were all different in their own way, but we learned a lot about the techniques of Indian and Nepalese cooking. As for the food in general on the trip, we never got tired of the local cuisine...both vegetarian and non-vegetarian. We did have to convince some restaurants to prepare our meals "medium spicy." However some places still gave us mild. We enjoyed many of the curated retail stops, some benefitting local women and children...and other well established family businesses known for their quality.

For those planning to follow in our footsteps, we did learn a few things. The air quality in the big cities of India is pretty bad. My wife and I suffered from upper respiratory issues for the entire trip. Make sure you bring plenty of cold remedies on your journey and wear a mask often when air quality is bad.

Be prepared for flight changes when flying Indigo Airlines. In fact, I would not recommend Indigo. Make sure to check when sites are open. Some are closed on specific days. And ask your guides if you need walking sticks to help with some of the long walks.

Overall, this was an adventure to remember and we will choose KimKim for our future international travel.

Hotel Reviews
Hotel Suba Palace,
Mumbai

We would not recommend this hotel for a variety of reasons. The bathroom flooded with two inches of water on the floor when using the shower. The water temperature fluctuated and at times was very hot. Our room was situated right next to the elevator on an upper floor. Members of the staff stood by outside our room carrying on conversations late into the night. The restaurant staff, while accommodating did not guide us effectively with the menu choices.

Authenticity & Character
Location
Staff
The staff was disturbing our sleep and had to be told multiple times to leave because they were keeping us awake. Generally the staff was indifferent. Should have stayed at the Taj Hotel in Mumbai...The Taj was competitively priced and so much nicer all around.
Cleanliness & Comfort
Lakes And Lagoons Houseboat Cruise
Alappuzha

Very comfortable accommodations on board the houseboat. Food was very good. Very relaxing experience.

Authenticity & Character
Solid Watercraft, very safe
Location
On the river
Staff
Our three man crew was very attentive and pleasant.
Cleanliness & Comfort
Koder House
Kochi

This hotel could have potential. Unfortunately, we found our spacious room with carpets on the floor stained with cat pee. The air conditioning was inadequate. The bathroom was spacious but far detached from the bedroom. Coming in late made things a bit more difficult.

Authenticity & Character
Very authentic historical house converted to a hotel
Location
Staff
Cleanliness & Comfort
Cat pee on carpets that staff removed. Air conditioning was inadequate.
Lemon Tree Hotel Aurangabad
Aurangabad

Lovely hotel with a nice room. We did not have a chance to enjoy the amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Club Himalaya
Windy Hills, Nagarkot, Nepal 44812

Beautiful natural setting. Our room was lovely with a patio. Common areas are wonderful. Observation areas are very nice to be able to see the Himalayas. The bathroom was a bit difficult. The shower tub wall was very high making it hard to enter and exit. The single glass on the shower did not keep water from getting on the floor of the bathroom.

Authenticity & Character
Location
Great views
Staff
Cleanliness & Comfort
Very comfortable except for the bathroom issues stated earlier.
Hotel Barahi Pokhara
Pokhara

Incredible hotel. The room was lovely and the grounds spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kathmandu Guest House
Kathmandu

Beautiful Hotel with a great deal of historical significance. The room was nice. Did not like the shower without a door, so water tended to get on the floor.

Authenticity & Character
Location
Well situated to shops and sites.
Staff
Cleanliness & Comfort
Pristine Hotel
Varanasi

Room and bathroom were smaller than average.

Authenticity & Character
Location
Very good location close to restaurants
Staff
Restaurant staff was great. Provided us Bhindi on request. But staff did not have sack breakfast ready for our departure to the airport.
Cleanliness & Comfort
Ramada by Wyndham Khajuraho
Chhatarpur

The nicest Ramada we've ever stayed in. The owner often camps out in the lobby keeping tabs on quality control. He's the guy with Mala beads wrapped around his wrist.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royale Sarovar Portico Agra
Agra

A business hotel. The food was good. The room was ample, yet smaller than other accommodations.

Authenticity & Character
Location
We had an issue with their water system. The shower temperature was disregulated and the floor was slippery marble. During the shower, the water temp would suddenly increase. Could be dangerous for some people.
Staff
Cleanliness & Comfort
The Pugmark, a wildlife resort in Ranthambore
Ranthambore

Great natural setting. Not an urban hotel. Room was smaller than other accommodations.

Authenticity & Character
Location
The common area was very inviting. The staff was very helpful providing us breakfast when we were venturing out before dawn.
Staff
Cleanliness & Comfort
Dera Rawatsar

Amazing hotel. Historical significance. Very large accommodations. Good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ratan Vilas
Jodhpur

Beautiful Hotel! Fantastic room! Wonderful grounds and common areas. Great outdoor dining.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
King's Abode
Ranakpur

Wish we could have stayed longer. Beautiful public areas with a long pool beautifully landscaped. A place of real serenity. The room was spacious and clean.

Authenticity & Character
Location
Staff
Wish they could have exchanged currency for us.
Cleanliness & Comfort
Kankarwa Haveli

We had an upgraded room (the honeymoon suite). We were at the top of the building up four flights of stairs including a spiral staircase. The view was tremendous.

Authenticity & Character
Location
Hotel was in the middle of everything.
Staff
Cleanliness & Comfort
Brahma Horizon
Pushkar

Great hotel. They gave us a room upgrade as well.

Authenticity & Character
Location
Because of the Camel Festival, it was better to be a bit out off town, than in town.
Staff
Cleanliness & Comfort
Haveli Hauz Khas
Delhi

The best feature of this house is meeting the owners. Photos of the family travels from their government postings adorned the walls. The room was comfortable and clean. Be aware, they do not take credit cards.

Authenticity & Character
Location
Pleasant neighborhood, but a car is required.
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Mumbai City Orientation Tour
Half Day Mumbai City Orientation Tour
Mumbai

Combined in one day and rated previously

Quality of Experience
Guides, Drivers and Staff
Transport
The Dabbawala Trail: A Behind-the-Scenes Mumbai’s Unique Lunch Delivery System
The Dabbawala Trail: A Behind-the-Scenes Mumbai’s Unique Lunch Delivery System
Mumbai

We were particularly appreciative that our guide and driver, Peter and Ajai, were able to get us to a doctor to determine if Jonathan had pneumonia so he could make the flight back home. Luckily he did not and the doctor prescribed medications for him to take. Both our guide and driver helped us achieve all of this. As for the tour, Susan went on the tour while Jonathan stayed at the hotel. Because we had to go to the doctor, she missed the Box Lunch portion. But she took the train and found it interesting. She thought the laundry was very interesting. Her favorite thing on the tour was where Ghandi had stayed for a substantial part of his life. The Gateway of India was interesting and she also saw where the Taj Hotel was located so we could have High Tea at the Taj.

Quality of Experience
Guides, Drivers and Staff
Transport
Serenity on the Backwaters: A Traditional Kerala Houseboat Cruise
Alappuzha

This was a wonderful experience. Our houseboat was great as was our three man crew. The accommodations were excellent and so was the food. It was a very relaxing experience indeed.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Kochi Sightseeing from Cochin Airport
Kochi

Because of issues with Indigo Airlines, we had to compress the Kochi site seeing into the next day. Our driver, Raj, was excellent and very prompt picking us up at the airport and getting us to the hotel.

Quality of Experience
Guides, Drivers and Staff
Raj was great!
Transport
Excursion to Excursion to Ajanta and Ellora Caves
Aurangabad

Sanjay was an outstanding guide. We had a great experience at both the Ajanta and Ellora Caves. He was very attentive to all our needs. When we returned to Aurangabad, he helped us find a small suitcase we needed to buy. Very helpful!

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day
Lucknow

Family Event

Quality of Experience
Guides, Drivers and Staff
Transport
Nagarkot Sightseeing
Nagarkot Sightseeing
Nagarkot

The drive to Nagarkot was fun. Once we arrived at the hotel, it was an opportunity to relax in the breathtaking scenery. The next morning at sunrise, we hoped for a view of the Annapurna range of the Himalayas. Unfortunately, the weather did not cooperate and it was overcast.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Sarangkot & Pokhara City Tour
Excursion to Sarangkot & Pokhara City Tour
Pokhara

The sunrise view of the Himalayas was breathtaking and the weather cooperated. We spent a lot of quality time at Sarangkot. Later in the day, the Pokhara city tour was fascinating, especially going through Davis Falls and the Gupteshwor Cave. Thank you Kumar!

Quality of Experience
Guides, Drivers and Staff
Transport
Boat ride at Phewa Lake
Boat ride at Phewa Lake
Pokhara

After a flight from Katmandu, we checked into our hotel in Pokhara. Later that afternoon we headed to Phewa Lake for a boat ride was very serene. Once across, we began our hike up 1100 feet to a Buddhist Stupa overlooking the entire valley.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Cooking and Dinner with Local Nepali family
Kathmandu

This was our third cooking experience of the trip. For our guide Kumar, it was a personal invitation to visit his people who welcomed us with open arms and allowed us to get our hands dirty cooking food. The setting was very different in that we were cooking in a small space, but it was very intimate. We left the experience with knew knowledge and new friends.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kathmandu City Tour
Full Day Kathmandu City Tour
Kathmandu

The full day tour of Katmandu was amazing! Thank you Kumar!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Kathmandu City Tour
Half Day Kathmandu City Tour
Kathmandu

We met our new guide Kumar and we transferred to our hotel after a morning flight. After lunch we started our tour to Dunbar Square and the Royal Palace of Nepalese Kings. It was a great afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Boat Ride on Ganges and local Varanasi Sightseeing
Sunrise Boat Ride on Ganges and local Varanasi Sightseeing
Varanasi

It was very interesting being on the Ganges along with so many who do it daily or make the pilgrimage. The boat ride was worth it and placing our flame in the water was very spiritual.

Quality of Experience
Guides, Drivers and Staff
Transport
Visiting Ghats and attend Ganga Aarti
Visiting Ghats and attend Ganga Aarti
Varanasi

After our morning flight and checking into the hotel, we connected with our local guide. In the evening we ventured out to the Ganges River to witness the Ganga Aarti ceremony, where seven temple priests offer prayers and sacred flames to a packed crowd.

Quality of Experience
The ceremony was a wonderful experience
Guides, Drivers and Staff
As stated, the guide could have ensured a better experience had we arrived earlier to actually get a seat.
Transport
Khajuraho Sightseeing
Khajuraho Sightseeing
Khajuraho

We connected with our guide Anu. We were impressed with a town of only 20,000 having such a deep Hindu and Jain history. We visited the Western and Eastern temples and Anu truly made the experience compelling explaining the significance of the intricate carvings and stunning sculptures. The atmosphere was quieter and more serene.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Agra Fort and 'Baby Taj'
Visit to Agra Fort and 'Baby Taj'
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Taj Mahal at Sunrise
Visit to Taj Mahal at Sunrise
Agra

The sunrise visit to the Taj Mahal was fantastic. The weather proved favorable and the sky was clear. Rahul guided us well and we took a lot of pictures. Seeing the Taj was a highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Enroute Visit to Fatehpur Sikri
Enroute Visit to Fatehpur Sikri
India

Planned itinerary went very smoothly.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning and Afternoon Jeep Safari in Ranthambore National Park
Morning and Afternoon Jeep Safari in Ranthambore National Park
Ranthambore

We enjoyed the safari experience, although we have been to Africa and spent a great deal of time in the bush. The morning safari was in a large vehicle and apparently there was a little mix up in the planning, but we went with the flow. We saw a lot of animals, but no tiger for both safaris. It was still a wonderful experience ti get out into nature.

Quality of Experience
Guides, Drivers and Staff
Transport
Market Visit, Cooking Class, and Dinner with Local Family
Market Visit, Cooking Class, and Dinner with Local Family
Jaipur

This cooking experience was very different from the first in Delhi. We were invited into a private home. The owner, Himanshu Rathore runs a catering business out of his home as well as a bed and breakfast. We were welcomed into his entire family. He is also a hunting guide and we had a great deal in common. We cooked in the kitchen and helped prepare the dishes for the evening meal. We all sat together like a family and enjoyed good food and great company.

Quality of Experience
Very home spun experience
Food
Outstanding!
Guides, Drivers and Staff
Transport
Full Day Jaipur City Tour
Full Day Jaipur City Tour
Jaipur

Great day! Covered everything planned in the itinerary. Rahul shared a lot with us.

Quality of Experience
Guides, Drivers and Staff
Transport
Prayer Ceremony in Birla Temple at Sunset & Local Market Visit
Prayer Ceremony in Birla Temple at Sunset & Local Market Visit
Jaipur
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Walk at Clock Tower and Sadar Market
Guided Walk at Clock Tower and Sadar Market
Jodhpur
Quality of Experience
Guides, Drivers and Staff
Transport
Jodhpur Sightseeing
Jodhpur Sightseeing
Jodhpur

In Jodhpur, we met up with our new guide Rahul. He would be with us through Agra. After checking into our hotel, we had a wonderful tour of the Blue City as planned. We really liked Rahul and of course Rajinder was terrific too.

Quality of Experience
Guides, Drivers and Staff
Transport
Ranakpur & Kumabhalgarh Sightseeing
Ranakpur & Kumabhalgarh Sightseeing
Ranakpur

We said goodbye to Hemant. Rajinder drove us to Ranakpur. We connected with our new guide who escorted us to the Fort, the Jain Temple and we had a great lunch on the road at the Harmony Restaurant.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Udaipur Sightseeing with Boat Ride on Lake Pichola
Full Day Udaipur Sightseeing with Boat Ride on Lake Pichola
Udaipur

Great Day!

Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Performance at Bagore - Ki - Haveli
Cultural Performance at Bagore - Ki - Haveli
Udaipur

We made our way to Udaipur. We checked into our hotel. That evening, Hemant escorted us to the Bagore-Ki-Haveli and the dance performance. Great fun!

Quality of Experience
Guides, Drivers and Staff
Transport
A Day at the Pushkar Camel Fair: Culture, Tradition, and Festivities
A Day at the Pushkar Camel Fair: Culture, Tradition, and Festivities
Pushkar

We hd a fantastic time at the Camel Fair. The sites and smells were amazing. We had a chance to be invited into a special horse breeder's tent to get to know Indian Horses. His stock was magnificent. At this time, My wife Susan was showing signs of a bad cold. Hemant and Rajinder helped us find medication to help Susan.

Quality of Experience
Guides, Drivers and Staff
Transport
Pushkar Sightseeing
Pushkar Sightseeing
Pushkar

After an early morning train ride, we arrived in Pushkar. Hemant showed us the planned sites and we checked into the hotel to relax for the rest of the night.

Quality of Experience
Guides, Drivers and Staff
Transport
 Indian Cooking Class with Local Market Tour – A Culinary Experience in Delhi
Indian Cooking Class with Local Market Tour – A Culinary Experience in Delhi
Delhi

Wonderful cooking experience. It started with touring the market for local ingredients. There were two others in the class with us (a brother and sister from Sweden). so the experience was very intimate. Anchal of Tastsutra was excellent and we enjoyed learning the ins and outs of Indian cooking...of course enjoying what we cooked was great. The best, was Anchal sending us a full array of recipes to try when we returned home.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rajinder was always there when we needed him.
New Delhi Sightseeing
New Delhi Sightseeing
Delhi

Great Day! Thank you Hemant and Rejinder.

Quality of Experience
Guides, Drivers and Staff
Transport
Old Delhi Sightseeing
Old Delhi Sightseeing
Delhi

First day of site seeing was great. Connect with out guide Hemant and driver Rajinder. Had a wonderful old market experience and Hemant helped us try some of the best delicacies. Unfortunately we did not make it to the Red Fort because there was a private event taking place there.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Arrival Transfer: Delhi Airport to Hotel
Private Arrival Transfer: Delhi Airport to Hotel
India

We arrived very early in the morning. Had the pleasure of meeting Rajat Gupta, our trip organizer. Got to the hotel and unfortunately had to wake up staff to check in.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Departure Transfer: Istanbul City to Istanbul Airport
İstanbul

Great tour of the new city along the waterfront. Everything was timed well and we made our transfer to the airport cleanly.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Istanbul New City Tour with Lunch (Customized)
İstanbul

Great experience of Istanbul. Haghia Sophia was a bit dissapointing because of its disrepair. The palace was wonderful. Sadik was an excellent guide.

Quality of Experience
Food
Lunch was very authentic and wonderful. A lot of locals eating there
Guides, Drivers and Staff
Transport
Full-Day Istanbul Old City Interior Tour with Lunch (customized)
İstanbul

Fantastic! No lunch because we arrived late.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rajat Gupta

I would like to thank and commend Heidi who m...
China | Nov 21 - Dec 2, 2025

M
Manjit B.
United Kingdom | Reviewed on Dec 26, 2025
I would like to thank and commend Heidi who made my very complicated trip very seamless. I just cannot fault anything . Everything was managed professionally and allowed for flexibility when I wanted to change tickets hotels etc
This trip would not have been possible without the hard work and dedication from
Heidi the best
Xi’an : Shannon she went over and above her guidelines
Chengdu: Ricky thorough entertainer
Chonging : Yudi fun
Zhanziaje : Justin hardworking and...
Read more

I would like to thank and commend Heidi who made my very complicated trip very seamless. I just cannot fault anything . Everything was managed professionally and allowed for flexibility when I wanted to change tickets hotels etc
This trip would not have been possible without the hard work and dedication from
Heidi the best
Xi’an : Shannon she went over and above her guidelines
Chengdu: Ricky thorough entertainer
Chonging : Yudi fun
Zhanziaje : Justin hardworking and dedicated
Shanghai : Shiuli flexible

They ensured that everything was meticulous . This was indeed the most memorable trip made thanks to Heidi and her team
This is my 3rd time using them and I will continue to do so

Hotel Reviews
Grand Hyatt Shanghai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zhangjiajie Tianmenshan Wyndham Garden Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
ISEYA HOTEL (Chongqing Jiefangbei Flagship)
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hyatt Chengdu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Legend Peoples Grand Hotel Xian
Xi'an
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Zhujiajiao Old Town
Day Trip to Zhujiajiao Old Town
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Shanghai with Yu Garden and the Bund
Highlights of Shanghai with Yu Garden and the Bund
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Highlights in Shanghai
Visit the Highlights in Shanghai
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Revel in the Splendor of Zhangjiajie - Huanglong Cave and Zhangjiajie Grand Canyon (Including Glass Bridge)
Revel in the Splendor of Zhangjiajie - Huanglong Cave and Zhangjiajie Grand Canyon (Including Glass Bridge)
Zhangjiajie

This can be done the same day as the cave and forest

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Zhangjiajie
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tianmen Mountain – Skywalks, Cliff Roads & Heaven’s Gate
Tianmen Mountain – Skywalks, Cliff Roads & Heaven’s Gate
Zhangjiajie

Exceptional but very tiring

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Stylish Tour in Chongqing
Full-Day Stylish Tour in Chongqing
Chongqing

We didn’t get to do this

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chongqing City Highlights One-Day Tour
Chongqing City Highlights One-Day Tour
Chongqing
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shu Feng Ya Yun Sichuan Opera
Shu Feng Ya Yun Sichuan Opera
Chengdu
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy a Spicy Sichuan Hotpot Meal
Enjoy a Spicy Sichuan Hotpot Meal
Chengdu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Panda Encounter and People’s Park in Chengdu
Panda Encounter and People’s Park in Chengdu
Chengdu
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tour of the Treasures of Ancient China: Giant Wild Goose Pagoda and Ancient City Wall
Half Day Tour of the Treasures of Ancient China: Giant Wild Goose Pagoda and Ancient City Wall
Xi'an
Quality of Experience
Guides, Drivers and Staff
Transport
Discover Xi'an: the Terracotta Army and Muslim Quarter
Discover Xi'an: the Terracotta Army and Muslim Quarter
Xi'an
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang

Between 2025 December 8th and December 13th, ...
Morocco | Dec 8 - Dec 13, 2025

G
Glorys V.
Jacksonville, FL | Reviewed on Dec 26, 2025
Between 2025 December 8th and December 13th, we visited Morocco. During the trip Planning process Majid was very helpful to create a route through the imperial cities of Morocco that fitted our schedule and preferences. The experience of the trip was fantastic. We created amazing memories about Morocco, we were fascinated by their vast culture, their gentle and welcoming people and their astonishing and beautiful cities. Everything runs perfectly. Ismael, our driver during the whole trip,... Read more

Between 2025 December 8th and December 13th, we visited Morocco. During the trip Planning process Majid was very helpful to create a route through the imperial cities of Morocco that fitted our schedule and preferences. The experience of the trip was fantastic. We created amazing memories about Morocco, we were fascinated by their vast culture, their gentle and welcoming people and their astonishing and beautiful cities. Everything runs perfectly. Ismael, our driver during the whole trip, treated us as an old good friend, he filled us up with engaging talks, recommendations about food, curios facts etc. We always felt secure and comfortable. The guides in the different cities were friendly, they looked to us highly prepared for their job, they made it with grace and engaged to communicate the main highlights of each city, building or Medina in order to create an unforgettable experience. The stay on the Riad helps us to make our travel experience closer to Moroccan Culture. We loved it. Finally, we’d like to thank Majid and his team and recommend them to plan your trip to Morocco. Last cue, the weather at this time of the year is fantastic.

Hotel Reviews
Riad Fes Nass Zmane
Fes
Authenticity & Character
I higly recomend to live the experience.
Location
Staff
The staff is gentle, helpful, friendly.
Cleanliness & Comfort
Riad Touda
Marrakech
Authenticity & Character
Exceptiopnal.
Staff
Very gentle and friendly
Cleanliness & Comfort
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Dec 26, 2025
Hi Glorys,
Thank you so much for your excellent review! I am delighted to hear that you had a fantastic experience exploring Morocco with us. It was a pleasure helping you plan your journey through the imperial cities and ensuring the itinerary matched your preferences.
I’m thrilled that Ismael, our driver, made you feel like old friends and provided engaging conversations, helpful recommendations, and interesting insights throughout your trip. Our local guides also appreciate your kind...
Read more

Hi Glorys,
Thank you so much for your excellent review! I am delighted to hear that you had a fantastic experience exploring Morocco with us. It was a pleasure helping you plan your journey through the imperial cities and ensuring the itinerary matched your preferences.
I’m thrilled that Ismael, our driver, made you feel like old friends and provided engaging conversations, helpful recommendations, and interesting insights throughout your trip. Our local guides also appreciate your kind words,they always aim to make each city come alive with their knowledge and passion.
I’m glad your stay in the riad brought you closer to Moroccan culture and that you enjoyed the warm hospitality, vibrant cities, and beautiful weather. Thank you for trusting me to create unforgettable memories for you. I truly appreciate your recommendation and hope to welcome you back for another adventure in Morocco!
Majid

An amazing trip to Florence and Rome
Italy | Nov 29 - Dec 7, 2025

Meredith
Meredith D.
Newark, NJ | Reviewed on Dec 26, 2025
We had such an amazing time in Florence and Rome thanks to all the planning that Guilia provided for us. I know that people plan trips themselves, but I am not one of those people. I do not have time or or the patience to book everything separately and thanks to Guilia, I did not have to. I loved having the itinerary right in the app with all the tickets and I love the experiences that she picked out and our private guides in Florence and Rome were so nice and knowledgeable. It was also very... Read more

We had such an amazing time in Florence and Rome thanks to all the planning that Guilia provided for us. I know that people plan trips themselves, but I am not one of those people. I do not have time or or the patience to book everything separately and thanks to Guilia, I did not have to. I loved having the itinerary right in the app with all the tickets and I love the experiences that she picked out and our private guides in Florence and Rome were so nice and knowledgeable. It was also very reassuring to be able to have someone to message in case there were any issues. For us there were only a few times where I wanted to just check in or ask about something and Guilia and Andrea got back to us right away. As someone with a demanding job and a busy family, I loved this trip because it was so full of activities and free time and recommendations and everything went so smoothly and I didn’t have to plan a thing myself.

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Dec 29, 2025

Dear Meredith,
thank you so much for your wonderful review! I know how busy you are, so thank you very much for taking the time to write about your trip! I really appreciate it and I am really happy to hear that you enjoyed your vacation and that you liked all the experiences I suggested!
Thank you again for trusting me, I hope you will keep this trip's memories in your hearts...and that Ruby will cook pizza for you every time you wish to have one! :)
A big hug from Italy!
Giulia

Our first trip to Iceland was amazing.
Iceland | Dec 19 - Dec 25, 2025

M
Mary S.
Newark, NJ | Reviewed on Dec 26, 2025
Our first trip to Iceland was amazing. Poor Eric, our intrepid kimkim specialist, had to put up with a lot of back-and-forth from us. We travel a lot, so we had plenty of ideas on how we wanted the trip to go. But Eric knew exactly what he was doing and planned an excellent week for us. Every day had a great selection of self-guided tours, and we also added several guided tours (the glacier hike was a highlight). The weather was good for driving, as it mostly rained. We would have had a... Read more

Our first trip to Iceland was amazing. Poor Eric, our intrepid kimkim specialist, had to put up with a lot of back-and-forth from us. We travel a lot, so we had plenty of ideas on how we wanted the trip to go. But Eric knew exactly what he was doing and planned an excellent week for us. Every day had a great selection of self-guided tours, and we also added several guided tours (the glacier hike was a highlight). The weather was good for driving, as it mostly rained. We would have had a much harder time if it was snowing or icy. But even with the rain, with proper clothing, it didn't matter (if you ski, you know). Iceland is spectacularly beautiful. Sitting in our home in New York we weren't prepared for how much all the stunning natural beauty would negate the weather and the limited daylight. It honestly didn't matter once we got started on our trip, whether it was raining, freezing, or the wind was howling.

As mentioned, Eric was a great trip planner. He is super responsive and so patient (thank you, Eric!). The only reason I took a star from the overall planning and booking is that the itinerary on the kimkim platform is tricky. The default itin is an overall daily summary, but in order to access information like your car rental, tickets to paid activities, etc, you have to go to a detailed itinerary which all three of us, including our tech savvy 18 year old daughter, found very difficult to access. It is buried in a small tab on the platform's landing page. When we landed in Reykjavik at 6AM and couldn't find our car rental info after an hour, it was hard not to be a little grumpy. But the accommodations were good, especially ending in Reykjavik. Highly recommend taking advantage of the many lagoons after long days of hiking and driving.

Activity Reviews
Sky Lagoon
Sky Lagoon
Iceland

All the lagoons were amazing, and very different. Sky Lagoon is luxurious. The evening we went the wind was howling, the rain was coming down in sheets, and somehow, we still enjoyed the experience. It's a gorgeous setting, and after driving over 5 hours that day, it felt so good to emerge in a hot thermal bath, even with our heads getting beaten by rain.

Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

Unfortunately, we found out that ice caves are dependent on the weather. When we went there was only one cave open, and about twenty tour groups waiting to have a turn inside. Once we finally had out turn, our group was allotted ten minutes. BUT, afterwards, we walked the black beach to see the ice flows for an hour and had one of our favorite outings the entire trip.

Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

We hiked a glacier! Enough said.

The Secret Lagoon
The Secret Lagoon
Iceland

We felt like Icelanders here. Very few tourists. Perfect way to end a long day of hiking and driving.

Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Dec 29, 2025
Hi Mary! Thank you so much for taking the time to share such a warm and detailed review. I really enjoyed working with you, and didn’t mind the back-and-forth at all. It’s always great planning a trip with travelers who know what they want. I’m thrilled to hear that the itinerary, activities, and Iceland’s wild beauty made the weather and limited daylight fade into the background, and I love that the glacier hike stood out as a highlight. Thank you as well for the honest note about the... Read more

Hi Mary!

Thank you so much for taking the time to share such a warm and detailed review. I really enjoyed working with you, and didn’t mind the back-and-forth at all. It’s always great planning a trip with travelers who know what they want. I’m thrilled to hear that the itinerary, activities, and Iceland’s wild beauty made the weather and limited daylight fade into the background, and I love that the glacier hike stood out as a highlight.

Thank you as well for the honest note about the kimkim platform. I completely understand how stressful that must have been after landing so early, and I really appreciate you pointing it out. I’ll definitely keep this in mind to help future travelers navigate it more easily. It was a pleasure planning this trip for you, and I’d be very happy to help again whenever Iceland starts calling you back.

All the best to you, Paul, and Willa :-)
Èric

Hien was amazingly patient with me as we plan...
Vietnam | Dec 17 - Dec 25, 2025

C
Cat T.
Ashburn, VA | Reviewed on Dec 26, 2025
Hien was amazingly patient with me as we planned the iteniary and I made many changes, and each time she made the changes. In the end, the iteniary was perfect for our group. Read more

Hien was amazingly patient with me as we planned the iteniary and I made many changes, and each time she made the changes. In the end, the iteniary was perfect for our group.

Hotel Reviews
Wyndham Hoi An Royal Beachfront Resort & Villas
Hoi An

The hotel resort was wonderful, but our hotel room was not great. Compared to our other places, this was more like a three star hotel room. Hot water sometimes didn't work. There were no decorations, and the floors were not comfortable. But the resort and big pool, and location were all great. Breakfast was great!

Authenticity & Character
Location
Staff
not the friendliest
Cleanliness & Comfort
Lyra Grandeur Cruise

great hotel. Wonderful food and service (Teddy was great!) and wonderful amenities. I wish our stay was longer! We only had one problem: one morning the water didn't work. But it was only for 30 minutes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Oriental Jade Hotel
Hanoi

This hotel was really great. I think I wish I had asked for a higher room, but other than that, it was perfect. Service was wonderful, beautiful hotel, amazing daily breakfast, perfect locaton.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Evening Teh Dar Show  with Dinner
Evening Teh Dar Show with Dinner
Hoi An

Our least favorite dinner. staff was unfriendly and the food wasn't great. it was the only meal we did not enjoy. The show was just okay. Huan was great, but the dinner and show were only okay.

Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Hoi An

the bike ride was really great, but the road she took us on was pretty scary through car traffic with children on bikes.

VIP Fast Track Service
VIP Fast Track Service
Vietnam
Dark & Bright Cave - Lan Ha Bay - Tuan Chau - Disembarking Lyra Grandeur Cruise
Dark & Bright Cave - Lan Ha Bay - Tuan Chau - Disembarking Lyra Grandeur Cruise
Vietnam
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Around the Old Quater by Walking - Afternoon food tour
Around the Old Quater by Walking - Afternoon food tour
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
VIP Fast Track Service
VIP Fast Track Service
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do

Our guide in Thailand, Mal-ed, was excellent ...
Thailand | Dec 14 - Dec 22, 2025

R
Roger M.
Atlanta, GA | Reviewed on Dec 26, 2025
Our guide in Thailand, Mal-ed, was excellent in all aspects of his work. He was thorough in his explanation of history, culture, religion, sites, events, and even understood the nuanced nature of a U.S. sense of humor. On days we had that were not heavily packed with activity, he provided a list of suggestions for things we could see or do including places to eat. Read more

Our guide in Thailand, Mal-ed, was excellent in all aspects of his work. He was thorough in his explanation of history, culture, religion, sites, events, and even understood the nuanced nature of a U.S. sense of humor. On days we had that were not heavily packed with activity, he provided a list of suggestions for things we could see or do including places to eat.

Hotel Review
Theatre Residence
Bangkok

The room was well appointed and clean, the bed very comfortable, and the water hot. The breakfast buffet was extensive and very good with the morning breaking on the River making a pleasant dining experience. It was near to enjoy walking distance to a huge local market, a temple, and plenty of good restaurants.

Authenticity & Character
An unhurried place with ease of access and moving around. It could have been anywhere.
Location
See previous post.
Staff
The staff were all helpful and eager to help and all very professional.
Cleanliness & Comfort
Plenty of towels and easy to navigate the room.
Local specialist: George Game

Costa Rice group tour
Costa Rica | Dec 16 - Dec 23, 2025

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SANTHI S.
Chicago, IL | Reviewed on Dec 25, 2025
We had a great time in Costa Rica.The Hotels that were booked were great and we had a great time at the hotels.The drivers for the first two legs of the journey were good drivers and the third one-Driver+Guide,Mr.Sergei was a wealth of information and very nice-much appreciated by the group.Adrian,our local contact was awesome with his quick responses and we felt comfortable kowing that some one was available for contact and information locally.I did not think that I would be conatcting him... Read more

We had a great time in Costa Rica.The Hotels that were booked were great and we had a great time at the hotels.The drivers for the first two legs of the journey were good drivers and the third one-Driver+Guide,Mr.Sergei was a wealth of information and very nice-much appreciated by the group.Adrian,our local contact was awesome with his quick responses and we felt comfortable kowing that some one was available for contact and information locally.I did not think that I would be conatcting him but I did have to do it a couple of times.It worked out perfect-Kusod to him.

I would like to mention a couple of things:
1.The itenerary needed a little more detail in term of description of activity or Hotels and duration of activity with actual times.For eg.The Selvatura tour is a whole day trip that can started anywhere between 8-12:30pm.
2.The Damas island boat tour started at 1:30pm and said Lunch was included but in practice the lunch was not served till after the tour at 5 pm.If we had details,we could have had lunch on our own and skipped their meal which was very very POOR.
3.We are new to rhe country,so exact times of pick up and drop off would have been helpful.

On the whole except for a few little twiks,the trip went well and we felt comfortable and safe with the drivers.Thanks,Elena for planning teh trip.

Hotel Reviews
Costa Rica Marriott Hotel Hacienda Belen
San José

Beautiful Premises-wished we had stayed longer

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ecotica
Manuel Antonio

Beautiful location and nice utilization of landscape

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde

Beautiful location in Monte Verde

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Guanacaste Airport
Liberia

Conveinent for an overnight stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

The OT springs at the Hotel was nice added Bonus!We took full advantage of the spring

Authenticity & Character
Location
Beautiful view of Arenal
Staff
Cleanliness & Comfort
Activity Reviews
Private San José City Tour
Private San José City Tour
San José

I would have liked a planned tour of the most important places to see.He did a good job but it was a little chaotic as he requested what we wanted to see and took us around.However I think he did a great job given the traffic in San Jose!!

Quality of Experience
Guides, Drivers and Staff
Transport
Damas Island Boat Tour
Damas Island Boat Tour
Manuel Antonio

The tour was called Lunch tour but they did not Provide any food till after teh trip at %pm-food was cold and very poor quality-fish and chicken were dry and rubbery

Quality of Experience
Food
Guides, Drivers and Staff
Transport
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica

The safest Ziplining so far and the team of six who were with were awesome in watching for safety and helping the group move safely across teh 16 platforms.Wasa great Experience as I felt safe.

Quality of Experience
Food
We had a choice of the Menu and teh staff were curteous and attentive!
Guides, Drivers and Staff
Zipling was the safest
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Dec 28, 2025
Hola Santhi, Thank you very much 🙏🏼for taking the time to share such detailed feedback about your Costa Rica experience. I truly appreciate your kind words and am delighted to hear that you had a great trip overall. I am very pleased to know that you enjoyed the hotels and felt comfortable and safe with our drivers. Your special mention of Mr. Sergei is greatly appreciated—he is indeed a wonderful driver and guide, and I will be sure to pass along your compliments to him. I am also glad to... Read more

Hola Santhi,

Thank you very much 🙏🏼for taking the time to share such detailed feedback about your Costa Rica experience. I truly appreciate your kind words and am delighted to hear that you had a great trip overall.

I am very pleased to know that you enjoyed the hotels and felt comfortable and safe with our drivers. Your special mention of Mr. Sergei is greatly appreciated—he is indeed a wonderful driver and guide, and I will be sure to pass along your compliments to him. I am also glad to hear that Adrian was able to assist you promptly and provide reassurance throughout your journey. Having reliable local support is very important to us, and your feedback confirms its value.

Thank you as well for sharing your constructive comments. Your observations regarding the level of detail in the itinerary, clearer activity durations and start times, and more precise pickup and drop-off times are very helpful. I also appreciate your feedback regarding the Damas Island boat tour and the timing and quality of the included meal. These insights are valuable and will certainly help us improve communication and set clearer expectations for future travelers.

Overall, I am happy to know that, despite a few minor adjustments that could have enhanced the experience, the trip went well and met your expectations. It was truly a pleasure planning this journey for you, and I sincerely thank you for your trust.

Warm regards, Pura Vida !

Elena Mora
Serendipity Adventures – Costa Rica

Amazing 4 day family vacation in Costa Rica
Costa Rica | Dec 19 - Dec 23, 2025

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Roo P.
Newark, NJ | Reviewed on Dec 25, 2025
Our trip to Costa Rica was incredible. We were only there for 4 days between Monteverde & Manuel Antonio but our travel agent Elena did a wonderful job making sure those 4 days were memorable. The two hotels she picked were beautiful, clean, and with lovely views. The guides for our activities were all friendly and knowledgeable and we really enjoyed visiting the cloud forest, doing a nighttime wildlife walk, our boat tour, and the trip to Manuel Antonio park. All transportation arrangements... Read more

Our trip to Costa Rica was incredible. We were only there for 4 days between Monteverde & Manuel Antonio but our travel agent Elena did a wonderful job making sure those 4 days were memorable. The two hotels she picked were beautiful, clean, and with lovely views. The guides for our activities were all friendly and knowledgeable and we really enjoyed visiting the cloud forest, doing a nighttime wildlife walk, our boat tour, and the trip to Manuel Antonio park. All transportation arrangements were entirely seamless and pickups were timely. I will definitely use KimKim again for future travel needs.

Activity Review
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

The crew on our boat were super friendly and ensured it was a great experience. The boat was spacious and there were only 15 people on board so things didn’t feel crowded. We got a great tour of the western coastline and then enjoyed an hour in the ocean diving, swimming, and snorkeling. The lunch provided was delicious, as were the drinks. I would highly recommend this guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Dec 28, 2025
Hola Roo, Thank you very much for your kind and thoughtful words. It was truly a pleasure assisting you with your trip to Costa Rica, and I am delighted to hear that your time in Monteverde and Manuel Antonio was such a memorable experience. I’m glad you enjoyed the hotels, activities, and guides, and that all transportation arrangements went smoothly. Creating seamless and meaningful experiences, even on short trips, is always my goal, so your feedback means a great deal to me. Thank you... Read more

Hola Roo,

Thank you very much for your kind and thoughtful words. It was truly a pleasure assisting you with your trip to Costa Rica, and I am delighted to hear that your time in Monteverde and Manuel Antonio was such a memorable experience.

I’m glad you enjoyed the hotels, activities, and guides, and that all transportation arrangements went smoothly. Creating seamless and meaningful experiences, even on short trips, is always my goal, so your feedback means a great deal to me.

Thank you again for trusting me, Serendipity Adventures and KimKim with your travel plans. I would be honored to assist you again on a future adventure in Costa Rica or beyond.

Warm regards, Pura Vida!

Elena Mora
Serendipity Adventures – Costa Rica

A great choice
Thailand | Dec 1 - Dec 15, 2025

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Lars K.
France | Reviewed on Dec 25, 2025
Chosing Kimkim was a leap of faith for us. It was our first time using a travel agent. It turned out to be a good decision. Kimkim put us in contact with Minah from Prestigo Asia. Minah's initial proposal was almost ideal. She proposed some destinations that we didn't know about that we decided to include in our itinerary, like Khao Sok National Park and Koh Yao Noi. After giving our feedback we ended up with a great plan. Once the trip started we were very happy with the hotel selections... Read more

Chosing Kimkim was a leap of faith for us. It was our first time using a travel agent. It turned out to be a good decision. Kimkim put us in contact with Minah from Prestigo Asia. Minah's initial proposal was almost ideal. She proposed some destinations that we didn't know about that we decided to include in our itinerary, like Khao Sok National Park and Koh Yao Noi. After giving our feedback we ended up with a great plan.

Once the trip started we were very happy with the hotel selections and the organisation of the guides and transport connections. We were also very happy with the contact number that we could call any time in case of issues. We used it once for a minor issue which was reolved immediately.

We are very happy with Minah's service. We had a great trip and additionally it was good value for money.
Thanks Minah !

Local specialist: Minah Trinh
Minah
Minah Trinh
Local specialist in Bangkok | Replied on Dec 26, 2025

Dear Lars
Thank you so much for your lovely review! I’m really happy to hear that you enjoyed the itinerary, the hotel selections, and the overall organization of your trip. It was a pleasure helping you discover places like Khao Sok National Park and Koh Yao Noi. Thank you for your trust, and I hope to help you plan another amazing journey in the future.

Warm regards,
Minah

Very well organized trip
Finland | Dec 18 - Dec 24, 2025

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Anurag S.
Ashburn, VA | Reviewed on Dec 25, 2025

My trip was very well organized. Everything like taxi, outdoor activities and hotel was planned perfectly. Lilla was very responsive and flexible to my requests. I am very happy with the trip and would like to reach out again for my next trip.

Local specialist: Lilla Patrícia Walter
Lilla Patrícia
Lilla Patrícia Walter
Local specialist in Rovaniemi | Replied on Dec 29, 2025

Hi Anurag,

I’m so glad to hear that you enjoyed your trip. It was a pleasure helping you, and I was really happy to meet you upon your arrival in Rovaniemi. It’s wonderful to know that you enjoyed the outdoor activities, hotels, and transfers as well. I’m delighted that the trip lived up to your expectations, and we would love to assist you again whenever you decide to return.

All the best,
Lilla and Moonika

Another great trip!
Italy | Dec 13 - Dec 23, 2025

Jennifer
Jennifer M.
Newark, NJ | Reviewed on Dec 24, 2025
We had a great trip, my third this year with KimKim. My ONLY feedback is about Naples. Having never been to the area, I did not know how crazy it is!!! I wish we had some advice from our agent to explain what it was like. We might have been better suited closer to Sorento or the coast. Our apartment was amazing, we had a great time and Pompeii was unbelievable, but it was so loud in the City center!! Maybe if our advisor had mentioned this we would have made a different choice BUT, don’t get... Read more

We had a great trip, my third this year with KimKim. My ONLY feedback is about Naples. Having never been to the area, I did not know how crazy it is!!! I wish we had some advice from our agent to explain what it was like. We might have been better suited closer to Sorento or the coast. Our apartment was amazing, we had a great time and Pompeii was unbelievable, but it was so loud in the City center!! Maybe if our advisor had mentioned this we would have made a different choice BUT, don’t get me wrong we had fun - it just was CRAZY in Naples and our apartment faced the street and it was so loud all night!

Thanks again, KimKim travel!! I recommend you often and you know I’ll be back!

Hotel Reviews
Hotel Piazza Bellini & Apartments
Naples

Beautiful hotel and apartment!! We loved that - the location was brutal. It was SO loud, the city center stays awake all night and our apartment faced the street. No sleep in Naples for us!

Authenticity & Character
Location
Loud!!!!
Staff
Cleanliness & Comfort
The Glam
Rome

Amazing! Clean, roof top bar, everything is in walking distance!!!

Authenticity & Character
Location
Walked everywhere after an amazing hotel breakfast!!
Staff
Cleanliness & Comfort
Hotel Antiche Figure
Venice

Amazing, great location and included a trip to Murano!! We loved Venice!!

Authenticity & Character
Location
Right on the Grand Canal!!! Perfect!
Staff
They were all so nice and helpful!!!
Cleanliness & Comfort
Great hotel and breakfast!
Activity Reviews
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy

This was amazing - being in the first group in made the day amazing!!!! The sun rose above the colosseum and it was amazing!

Quality of Experience
Guides, Drivers and Staff
Testaccio Market: A Local Food Experience
Testaccio Market: A Local Food Experience
Rome

OMG so delicious and what a great exposure to the food of the area. Amazing day!!!!

Quality of Experience
Food
The food at the market and the lunch - UNREAL!!!!
Guides, Drivers and Staff
Discover Venice: From St. Mark's Basilica to the Doge’s Palace
Discover Venice: From St. Mark's Basilica to the Doge’s Palace
Venice

We were lucky to be with just us and the guide - amazing!!! We loved our guide, the tour and the history!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Well we didn’t have any!
Venice after Dark: A Cicchetti & Wine Experience
Venice after Dark: A Cicchetti & Wine Experience
Venice

This was so fun - we were exhausted from traveling but this tour showed us the side of Venice we wanted to see!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Rita Pagano

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.