Kimkim Trip Reviews

This was the trip of a lifetime!
Luca was great to work with in planning this trip. He was always responsive and friendly and very helpful in making suggestions and answering questions. It was so convenient to have everything pre-booked and everything worked and timed out perfectly - from train tickets to car service to hotel check ins to private tours.
The hotels were all great and conveniently located to all we planned to do. We would like to give a special shout out to the front desk staff at the Charme Spagna Boutique in Rome and the rooftop bartender/housekeeper at Hotel Sorrento City in Sorrento - and to our favorite concierge, Leonardo, at Hotel Davanzati in Florence, who was incredibly friendly and helpful. All of the tours were fantastic. We definitely recommend visiting the coliseum and the Roman Ruins, and we especially enjoyed the tour guides who led us through Accademia Gallery in Florence and the walking tour/St. Mark’s Church/Doge’s Palace tour in Venice.
The one thing that would have made this trip even better is if the Kim Kim app was more functional by listing times and details and transfer information. It would be helpful to use the app rather than having to refer to the web browser for each part of the trip.
We will absolutely use Kim Kim again to plan our next overseas adventure!

We had a fabulous trip to Costa Rica all thanks to Bryan, who planned it, and the local Costa Rican team with Serendipty Adventures led by Adrian, who helped make it happen. The trip was so unique and a special way to celebrate our anniversary. We went to Tortuguero, La Fortuna, and the cloud forest. Adrian, who was in regular contact with us, seamlessly pivoted behind the scenes to change the itinerary when flooding affected the coast. Our driver Alex was a wonderful guide throughout the trip and taught us about local history, agriculture, flora and fauna. He had an eye for the camouflaged sloths and numerous birds. He added special touches by stopping to purchase traditional snacks.

All of our guides were exceptional in their kindnesss, thoughtfulness and knowledge.
Ricardo knew just where to find two-toed and three-toed sloths and taught us about their uniqueness.
We went bird watching with David, who carefully traversed the muddy forest to find a variety of beautiful birds.
Uber gave us a tour of his family's organic farm where we learned the Spanish names for all of the roots and herbs and pressed sugar cane for juice. His mother guided us in cooking a delicious traditional meal, and his father made a special chocolate heart for our anniversary! Finally, Luis took us on a river trip in Tortuguero where he found monkeys, iguana, sloths, and numerous birds.

This was a one-of-a-kind trip arranged and executed by a talented team where we met some of the nicest and knowledgeable people who really took pride in sharing their country with us.

Hotel Reviews

Lomas del Volcán

Fortuna

This hotel is really a resort at the base of the volcano. It is a gorgeous property with a large heated pool, heated jacuzzi, and cold pool. The rooms are individual cabins that are truly luxurious. The breakfast buffet is the best we had with delicious local fruits, all kinds of breads and pastries, an omelet station and waffle iron with fresh juices and coffee. They gave me gluten free bread and delicious gluten free pancakes, which was an extra special treat.

Authenticity & Character

Location

The location near the volcano and numerous parks for walking, ziplining, horseback riding, and sloth seeing is ideal.

Staff

The staff was very helpful and attentive to our needs.

Cleanliness & Comfort

Manatus Hotel

Tortuguero

This is a beautiful hotel right on the river. We loved seeing the monkeys swinging from the trees!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Presidente

San José

The hotel is beautiful, rife with local plants.

Authenticity & Character

Location

It is centrally located in San Jose.

Staff

Cleanliness & Comfort

Activity Reviews

EcoTermales Hot Springs & Meal

Costa Rica

The springs were beautiful and delightful after a long day of travel.

Quality of Experience

Food

The buffet had a wide variety of food, but most was pretty bland.

Guides, Drivers and Staff

Transport

Private Organic Cooking Class

Arenal/La Fortuna

The walk through the farm led by Uber was thoroughly enjoyable as he picked several roots and had us figure out what they were by feel and taste and then taught us their Spanish names. We then pressed sugar by hand and drank the juice. Later we went to his family's home, where his mother guided us in making tortillas and a traditional meal. We were touched at the end of the meal when they gave us a chocolate heart made from their own cocoa beans for our anniversary.

Quality of Experience

Food

The food we prepared was the best Costa Rican meal we had during the trip.

Guides, Drivers and Staff

Uber and his family were so welcoming and informative.

Transport

Private Sloth Observation - Day or Night Walk

Arenal/La Fortuna

This walk was very exciting as we got to see several two-toed and three-toed sloths.

Quality of Experience

The guide Ricardo was very knowledgeable and taught us about the sloths lifecycle, digestive system, and habits.

Guides, Drivers and Staff

Transport

Private: Birdwatching in Arenal Mundo Aventura Park

Arenal/La Fortuna

We arrived at 5:30 in the morning for a private tour led by David. He deftly brought us through the park, a virtual forest, and found numerous birds that we had never seen. He was very kind to take stunning pictures through his binoculars to keep for memories.

Quality of Experience

Guides, Drivers and Staff

Transport

Our drive Alex was always prompt and happy to see us.

Guided Boat Excursion Through the Tortuguero Canals

Tortuguero

Ricardo was very knowledgeable about the animals and astute at finding monkeys, sloths, iguanas and birds.

Quality of Experience

Guides, Drivers and Staff

Transport

What a well organized and pleasant trip we had! Daniel was an enthusiastic and charming tour guide in Oslo. I loved each city: Oslo had so many sights to see-City Hall, Fram, Munch, and Open Air museums were fantastic. Opera House was fun to walk to and climb to roof. Transportation well organized by KimKim. Easy to get to train station from hotel, from cruise boat to hotel, to and from airport, etc. Train ride was beautiful and bike ride on path next to train going downhill looked like a great ride too! Flam and fjiords were gorgeous (my favorite pictures), but port was touristy with cruise ships. Our day trips in Flam were great with a challenging hike Brekkefossen and kayaking. I would replace Viking day Village with trip to Viking museum in Oslo when it opens. We were able to see Viking exhibit at Historical museum in Oslo, though. Bergen was interesting, particularly the funicular, hike, walk through Bryggen where we discovered St. Jorgen's hospital leprosy museum and church. Cruise to Rosendal was special, especially the Stone park, Manor and gardens.

Thank you for organizing a great trip!

Trip was overall amazing. I am really glad we did the whole ring road instead of just the golden circle. Every stop we did around the golden circle was way more crowded which takes away from the experience. Seeing all the diversity in the landscapes felt out of this world.

Hotel Reviews

Frost & Fire Boutique Hotel

Hveragerdi

Our room was pretty small and shower water pressure was not good. They had a hot tube and a sauna which was nice. Breakfast didn’t start till 8am which is a problem because we had to catch an early flight

Authenticity & Character

Pretty on the river and near geothermal area

Location

Near geothermal areas

Staff

They let us get to breakfast early

Cleanliness & Comfort

Shower pressure was not great

Hotel Katla by Keahotels

Vík

Rooms were the biggest we came across. Breakfast was standard. The texture of the pillow and comforter was a very interesting choice.

Authenticity & Character

Location

Close to Vik without the noise and traffic

Staff

Cleanliness & Comfort

Comfortable rooms but weird texture bedding

Fosshotel Glacier Lagoon

Hnappavellir

Very nice hotel. Restaurant was amazing and so was breakfast. They have spacious rooms and we loved the sauna and hot baths. Staff even have a feature to call your room if the northern lights are out

Authenticity & Character

Loved the hot baths and sauna

Location

Staff

Very helpful and nice

Cleanliness & Comfort

Rooms were big and comfortable

Hotel 1001 Nott

Egilsstadir

Nice rooms with pretty Mountain or lake views. Restaurant was average but they seemed understaffed especially when a big tour group came in. Doors to the room were a challenge to lock.

Authenticity & Character

Location

In between two cities which made it very convenient

Staff

Seemed understaffed and one employee seemed very confused

Cleanliness & Comfort

Heated floors were nice!

Vogafjós Farm Resort

Myvatn

Loved the farm to table experience here. Rooms were a bit smaller and rustic. We were not able to open windows due to the very prominent sulfur smell from the geothermal areas which made the room hot. Shower pressure was great. Restaurant was great and we loved being able to see the cows as we ate. You can also go pet the cows and the dogs!

Authenticity & Character

We loved the farm experience

Location

Hotel is in an area like a national park so not much around

Staff

Everyone was very friendly

Cleanliness & Comfort

Maybe including some fans in the room due to the outdoor smell making it hard to open windows

Hótel Kea by Keahotels

Akureyri

This hotel was a bit of a maze to get to our room but the rooms were spacious. They don’t have parking spots for guests which was a bit annoying and could be an issue on weekdays when parking is not free. Rooms were spacious and breakfast was good!

Authenticity & Character

Weird layout

Location

Staff

Cleanliness & Comfort

Fosshotel Stykkishólmur

Stykkishólmur

Room was a bit dated but was spacious. Weird fold out shower doors were different. Breakfast was above average with a fair amount to choose from. We love the hotel cat!

Authenticity & Character

We loved the cat!

Location

Small town is near by but a far walk

Staff

Cleanliness & Comfort

Skuggi Hotel by Keahotels

Reykjavík

Pretty average hotel. Beds were comfortable and they provided a fan which was nice because it was on a busier street so we didn’t want to open windows. Location was great. Breakfast was average.

Authenticity & Character

Average hotel

Location

Staff

Cleanliness & Comfort

Clean and comfortable beds

Activity Reviews

Geysir Geothermal Area

Iceland

A bit smelly but so fun to wait for the geysir

Quality of Experience

Explore Stykkishólmur

Snæfellsnes Peninsula

Small town but went to a great restaurant recommended by kimkim

Quality of Experience

Hike to Múlagljúfur Canyon

Iceland

We went on a rainy day. First part was easy. After first lookout point it gets moderate-hard.

Quality of Experience

Explore Vík

Iceland

Went to the famous crepe hut which was great

Quality of Experience

Kirkjufellsfoss

Iceland

Easy to get to from parking lot. Looks like a monitor background

Quality of Experience

Dyrhólaey Arch and Cliffs

Iceland

We didn’t get to see puffins due to the weather

Quality of Experience

Explore Jökulsárlón Glacier Lagoon by Zodiac Boat

Iceland

Very cool experience. They gave us very warm overalls. Got to see some wild life!

Quality of Experience

Guides, Drivers and Staff

Transport

Vök Baths Experience

Iceland

Felt more exclusive than the blue lagoon. Facilities were really nice. Jumped in the lake for some contrast bathing!

Quality of Experience

Vatnshellir Lava Cave Experience

Snæfellsnes Peninsula

Fun to walk through the caves and see how lava created these tunnels.

Quality of Experience

Guides, Drivers and Staff

Transport

Just had to walk outside.

Seljalandsfoss & Gljúfrabúi Waterfalls

Iceland

Was fun to walk around the waterfall.

Quality of Experience

Reynisfjara Beach & Reynisdrangar Columns

Iceland

Cool experience but we had some of the strongest winds we all have ever experienced.

Quality of Experience

Stuðlagil Canyon

Iceland

Very cool to see in person. Walk is easy but long to get there

Quality of Experience

Explore Akureyri

Iceland

We did our most favorite hike of the trip in this town called “Hraunsvatn”. So beautiful

Quality of Experience

Dettifoss, Selfoss, and Hafragilsfoss

Iceland

Europes most powerful waterfall. It is crazy to see all the mist that comes from it.

Quality of Experience

Hidden Waterfalls E-Bike Experience

Iceland

We had some bad weather on the way back but this was a ton of fun and a great way to explore and stay active

Quality of Experience

Guides, Drivers and Staff

Transport

Bikes were great quality

Skogafoss Waterfall

Iceland

Definitely the most crowded waterfall but so worth it. It is really something everyone should see in person

Quality of Experience

Glacier Ice Cave Experience

Iceland

45 minute rough ride but the experience is cool. Guide was great with all his stories

Quality of Experience

Guides, Drivers and Staff

Transport

Long drive crammed in a car

Jökulsárlón Glacier Lagoon and Diamond Beach

Iceland

Diamond beach is a bit underwhelming in the summer.

Quality of Experience

Geological Wonders of Lake Myvatn

Iceland

Very different experience than other parts of Iceland. VERY buggy and a bit smelly but very worth it.

Quality of Experience

Glaumbær Farm & Museum

Iceland

It was cool to see how the Icelandic people lived once but overall not our thing.

Quality of Experience

Blue Lagoon Premium Admission

Iceland

This was a great thing to do post plane ride. Super easy and relaxing

Quality of Experience

Sólheimajökull Glacier Walk

Iceland

This was an awesome experience. We had amazing weather and a great guide who really explored with us. Our group was about 1/4 of the size as the other company which allowed us to see a lot more. Our guide even found us an ice cave!

Quality of Experience

Guides, Drivers and Staff

Transport

About 1 mile hike to get to the glacier

Explore Seyðisfjörður

Iceland

Town is surrounded by beautiful waterfalls and mountains. The town itself is small so you really need about 30-40 minutes to walk around the whole thing

Quality of Experience

Goðafoss Waterfall

Iceland

Pretty waterfall. Can drive to two different parking lots. One side you can climb down and get on the rocks which makes for a good photo! All the options for paths makes it accessible to all ages

Quality of Experience

Èric was fantastic. He provided very quick and accurate responses. He built itineraries that were customized to my needs and had the right balance of open time and new, unique activities.

Activity Reviews

The Secret Lagoon

Iceland

Skaftafell Glacier Hike

Iceland

Highlight of the trip. A long hike that includes ice climbing and seeing a lot of a magnificent glacier.

Quality of Experience

Guides, Drivers and Staff

Katla Ice Cave

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Jokulsarlon Glacier Lagoon Kayaking Tour

Iceland

A must do if you want to kayak around icebergs and see seals.

Quality of Experience

Guides, Drivers and Staff

GeoSea Geothermal Baths

Iceland

Reykjavik Food Walk

Iceland

A great way to start your trip to orient yourself around Reykjavik. Lots of food! Come hungry.

Quality of Experience

Guides, Drivers and Staff

Silfra Snorkeling

Iceland

Unique and one of a kind!

Quality of Experience

Guides, Drivers and Staff

Transport

The Geothermal Vok Baths

Iceland

Husavik Whale Watching

Iceland

A must do in the north of Iceland. We saw dolphins and tracked a humpback whale who was feeding.

Quality of Experience

Guides, Drivers and Staff

Horse Riding in the Geothermal Valley

Iceland

Super fun and the guides were helpful for new riders. The scenery could not have been more impressive.

Quality of Experience

Guides, Drivers and Staff

We had a fantastic time in Winelands. The communication leading up to the trip and whilst on tour was excellent. We wanted to make a few last minute changes and nothing was an issue. The wineries we visited were second to none. Thank you to Anna Marie and team.

Hotel Reviews

Lanzerac Wine Estate Hotel

Stellenbosch

Outstanding hotel! Would come back to South Africa just to experience this hotel again. Exceptional service, we upgraded our room to a suite which was just stunning however I believe their standard rooms would be perfect as well. Staff amazing, food and beverage service was next level

Authenticity & Character

Location

Staff

Cleanliness & Comfort

THE CELLARS-HOHENORT

Constantia

Stunning hotel in Constantia. Excellent staff and beautiful decor. Breakfast was wonderful. We would consider a room upgrade next time. The standard room was lovely with an expansive bathroom but a little more room in the actual bedroom would have been nice. Beautiful welcome drinks and chocolates. Centrally located. Will def stay here again

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Visiting Babylonstoren

South Africa

Outstanding lunch and service. The weather was horrendous so we didn’t stay around to look at the farm but it was one of the best lunch experiences we had

Quality of Experience

Guides, Drivers and Staff

Transport

Ryan Boon Steak & Chips @ Invincible

Franschhoek

Great dinner and wine list. Excellent service. Put this on the list!

Quality of Experience

No

Guides, Drivers and Staff

Transport

Boekenhoutskoof Wine Tasting

Franschhoek

Exceptional farm and tasting. Whilst we were there with 10 others it felt very boutique. Their wines are amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Groot Constantia

South Africa

A must do when in Constantia. Whilst a little on the touristy side it’s def worth a visit. Lunch was so so but the tasting experience was great

Quality of Experience

Guides, Drivers and Staff

Transport

Constantia Wine Route with a Sommelier

South Africa

Must do when in Constantia. We went to some boutique wine farms and were treated like royalty because we had Freda out sommelier with us. 4 tastings turned to 10! Freda was knowledgeable and this was a highlight of the trip

Quality of Experience

Guides, Drivers and Staff

Transport

Judy did an outstanding job arranging my trip. I emailed him the specifics of what I wanted to do in Japan, and he arranged everything for a flawless trip. I was able to summit Mt. Fuji, ride the Shinkansen and attend a formal tea ceremony. They cover all the small details that I wouldn't have thought of, such as sitting you on the side of the Shinkansen where you can observe Mt. Fuji.
This trip was a dream come true for me. I will definitely use KimKim again for my future adventures. Just outstanding service all around!

Hotel Reviews

Cross Hotel Kyoto

Kyoto

Authenticity & Character

Location

Close to shopping

Staff

Cleanliness & Comfort

Mt. Fuji Mountain hut

For what it is, it's great

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Groove Shinjuku

Tokyo

Great staff and beautiful hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

9h nine hours Hamamatsucho sleep lab

Great capsule hotel. I don't think I would stay in one again. Great experience but I prefer regular hotels.

Authenticity & Character

Location

Easy to walk to anywhere

Staff

Cleanliness & Comfort

Activity Reviews

2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 1

Japan

Quality of Experience

Guides, Drivers and Staff

Transport

2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 2

Fujikawaguchiko

Quality of Experience

Guides, Drivers and Staff

Transport

Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central

Japan

Full Day Kyoto City Tour with Tea Ceremony

Kyoto

Our guide in Madrid - Jose - was excellent. He really balanced telling the history of Madrid with his communicating his life experience as a local resident. He could tell when the jetlag was hitting us and it was time for a cappuccino!

Raquel is a very knowledgeable guide in Seville. She is very passionate about her city and Andalusia in general.

The guides were very knowledgeable and helpful. They also took extra steps to make our handicapped group members feel comfortable.

The van driver from Farsund to Arendal went above and beyond to take some small detours at our request which permitted us to see some sights otherwise would be missed.

The extra effort to coordinate with family in Farsund and the guide making sure that their reception of us went very well made our group very very happy that we had made the journey.

kimkim and Hector did a fantastic job organizing our trip to Barcelona and Madrid. My wife has some medical issues that made her extremely anxious about such a long (11 day) trip. So a big thanks to kimkim and their local partners for being so good about crafting schedules for trips, tours and meals that did not overwhelm our schedule. Your flexibility in trip planning, easily usable website, detailed instructions and, most importantly, your regular communications while were were on the trip were greatly appreciated. It all made my wife and able to relax and really enjoy such a beautiful country.

So many things to comment on
1. Ticketing for trains and site visits. These were all done clearly and correctly. It was great to have them all easily available on the kimkim app. And, when we decided to take an earlier train back from Toledo to Barcelona (temperatures neared 40 degrees C in the afternoon!), it was no problem because kimkim bought the tickets directly from the train system, not through a third party and Natalia worked it out with the station agent.

2. The hotels in Barcelona and Madrid were well chosen, given the price range and interests we identified on your app. Great locations and very welcoming staff. We spent the longest time at Hotel Meninas in Madrid, and would particularly recommend that anyone.

3. The Tapas & Tradition tours was so much fun. And delicious. We were part of a group seven, plus our guide Andres. Andres had chosen and prepared the 3+ restaurants well. So we enjoyed the tapas, drinks and learning about the traditions around this wonderful way of eating with friends. It helped a lot that everyone in the group was wonderful and fun to hang out with. What a great start to our first night in Madrid. Thank you Andres!

2. Walking tours of Madrid old town and Toledo. On separate days, two engaging and extremely knowledgeable guides really gave us a sense of the history, beauty and life in these two very different cities. Because it was a private tour (just me and my wife), Geza (Madrid) and Natalia (Toledo) made sure to build in plenty of stops along the tour so my wife could rest her legs and still enjoy the trip. I think both of them know the location of every bench along the tour route! That would not have been possible if we were in a larger tour group that we would have had to keep up with.

Thank you Geza and Natalia!

And it was funny to run into Geza leading a larger group two days later near our hotel! And a special thanks to Natalia for thinking to thoroughly explain El Greco's painting The Burial of the Count of Orgaz, initially using a picture on her phone, while my wife could remain seated at the back of the room and then later go up to look at it closely. Very thoughtful guide work.

Hotel Reviews

Hotel Meninas

Madrid

Authenticity & Character

The hotel and street seemed very much a part of and older area of Madrid, which we liked very much. We felt very much in the middle of the city, but on a quiet street.

Location

Easy walk to the Royal Palace, Plaza Major and the Opera. Interesting neighborhood to walk around. As it was on a small, narrow street, but super easy to get to the places we wanted to visit.

Staff

Oh, the staff here were so nice, helpful and welcoming. And no-one laughed at my poor attempts at Spanish (just kidding, they would never do that). We felt very much at home here.

Cleanliness & Comfort

Very well designed and maintained. The lobby was comfortable to hang out in. And the breakfast on floor -1 was delicious.

H10 Art Gallery

Barcelona

Beautiful artwork in a modern setting. Love the patio area out the back of the lobby and the included breakfast. The staff were very welcoming and helpful. Great location in central Barcelona.

Authenticity & Character

Location

Nice neighborhood to walk around in. Easy cab ride to El Sagrada Familia, Gothic Quarter, the beach and all the other sites. I like the pool and exercise room as well.

Staff

Super friendly and helpful with anything we asked for like taxi arrangements, dinner recommendations, etc.

Cleanliness & Comfort

Very modern feel, but also welcoming and comfortable.

Activity Reviews

Spain Important Trip Information: Please Review Before Departure

Spain

As we noted earlier, the H10 Art Gallery was a great choice. We loved the amenities, patio, art, lobby, but especially the helpful staff.

Quality of Experience

Guides, Drivers and Staff

Transport

We arranged for a private care to the airport and that worked out seamlessly.

An Excursion to Toledo by Train, Guided Walk

Madrid

Natalia was the best! I gave details earlier, but we really did learn a lot and enjoyed her company around this amazing city.

Quality of Experience

Guides, Drivers and Staff

Transport

Walking Madrid’s Old Town

Madrid

I didn't know these individual pages were coming, so I put my details on the first page. Geza was fantastic.

Quality of Experience

Guides, Drivers and Staff

Transport

Tapas & Tradition: A Madrileño Evening

Madrid

I shared to details of this on the first page of this review. Andres, the restaurants and the whole group were great.

Quality of Experience

Food

Guides, Drivers and Staff

As I said in the first page of the review, Andres was a perfect person to learn from and share tapas with.

Transport

We took a taxi to the meeting point

We arrived at Avellera through Kim Kim, a platform we have used a few times now. We were immediately partnered with Clemens and his team who were very responsive every step of the way.

The communication during the planning phase was excellent, and my questions were typically answered within hours, or over night, as I am in North America. The responses were professional and detailed. An initial Zoom meeting with Clemens also helped, as it puts a face to the communication and personality that made me feel comfortable that he cared about our trip.

After two Zoom meetings and around 7 or 8 different versions, we set out on our trip.

We stayed in 5 different hotels during the 12/13 day trip. Each one had a different personality and if I was planning the trip myself, I would have never found them, or been comfortable enough with the area (since I knew nothing about Austria) to book myself.

This is perhaps the biggest benefit. When using a travel agent, my goal is to save time and have a fantastic experience and make zero decisions. I knew nothing about Austria when setting out, so I wouldn't know one area from the next. You pay for this - the trip was not cheap - but for us, it was worth it and we knew that going in. If you could fix your own teeth, you wouldn't need a dentist. But we all need dentists and pay accordingly. This is not different.

A BBQ high in the hills in Obergail complete with accordion player and his family follows by the most magnificent hike with views that will fill your camera, is something I would have never found on my own.

Breakfast in Austria (at one of the most jaw dropping and insane hotels we have ever stayed at), lunch in Italy and zip lining in Slovenia - all in the same day - is something else we never would have found.

Tour guides, who were all mostly some of the nicest and friendly and excited to show us their country is something else we never would have found. When a tour guide doesn't look at their watch the entire day and even towards the end of the day asks "would you like to go see that?" means alot to us.

When we show up at a hotel and they say "your tour guide called us 10 times with questions" that is a WOW moment for me, since it showed that the team at Avellera truly cared about us and making sure all would be to our satisfaction.

Planning and executing a trip is never perfect. There are always things that come up and hiccups along the way. How a company handles this is what sets the tone and decides whether we would recommend them and use them again.

When we arrived in St Gilgen, it was late, we were hungry and we didn't realize restaurants close at 8 or so. There was one shower for the 4 of us and we didn't have the code to access our hotel and there was no air-conditioning. (Ironically this ended up being one of our favourite hotels of the trip, as simple as it was). Naturally I was "less then friendly" in my What's App messages to the team. I was pretty upset. The response from Avellera (looking back when i had a clear head finally) was a lesson in customer service. They apologized profusely, called around to many restaurants in the area to ensure we would have somewhere great to go (our second best dinner of the trip) and never, at any point treated me like I was treating them. They put the customer first and solved the problem.

The next day we had a professional report delivered to us with ALL future dinners reserved at the best restaurants in the area. It was very impressive. Days later we also had the codes we needed to check in to the hotel in Obergail a day in advance. Another very nice touch and showed that they were listening to my complaints from the day before.

On another location, our guide was very poor for a long full day hike. I'll spare the details, but he couldn't have tried harder to show how disinterested he was in taking care of us on a very difficult (but spectacular full day hike). Avellera sprung into action and they are working even now (after we are home) to make it right. Dealings with the guide were poor but Avellera was clearly on our side.

Overall, there were a couple of things from the itinerary that we would change, but that happens with every trip we've had planned for us, but this truly was an exceptional trip to Austria and we would enthusiastically recommend Avellera to anyone considering using them. The team will take care of you and plan a trip of a lifetime.

We just got back from our honeymoon in Italy and had an amazing time! Catarina, Anna, and Roberta from the travel agency were amazing to work with! Catarina helped with the up front planning and found us some amazing experiences across the country we never would have found on our own. Anna took care of all of the logistics and made sure we knew about any last minute changes; it was so nice to have the tickets for everything all in one spot. Roberta met us at the airport and helped us while we were in Italy with the names of people we were meeting and answered any last minute questions that came up. This team made the trip seamless and we couldn’t have planned it better, we are so thankful!

Activity Reviews

Private cooking class in Pienza

Italy

This was a blast and we’d do it again in a heartbeat!!

Private bike tour in Tuscany Countryside

Italy

Absolute amazing!!! This was our favorite day with the bike ride and then the amazing lunch and winery tour!

George understood exactly what to plan for our family type holidays.
From adventure and a bit of history, a touch of Balinese culture, some relaxation and to fit that all into 9 days.
Well done.
The local Bali operator, GoKo was also very organised and everything ran smoothly.
Two points I would like to mention where things could have ran better was communication.
1) GoKo was so pro-active, they created a WhatsApp group for us. My assumption was that it included our guide, so I never bothered referring to the confirmation email with the guide’s contact details. Our guide’s details could have been shared on the group to avoid such an oversight from the travellers.
2) Going to Nusa Penida, there was no pickup either. Apparently he was told we arrive on the next ferry, but if we knew, we could have walked to Naomi Sea Adventures and got going earlier. A day trip is already very time constrained. Fortunately we did see many mantas.

One last request is if you have access via Bali tourism to immigration department. Please tell them how dismayed we were to stand in line for two hours to get through passport control. Only two officials stamping passports for all who do not have ePassports is not enough. We got through around 22:00, the line was still as long. Poor tourists who got through after midnight. That is not how to treat your biggest foreign currency revenue stream.
Thanks for a wonderful trip.

Great job by Andrea. Excellent advice and guidance; terrific guides; attentive service and responsiveness during our trip.

We had a wonderful trip, much of it made possible made possible by Adam, who curated a great week for us. I confess to having been skeptical about whether having a planned trip -- as opposed to doing it ourselves -- was worth it. I have for decades planned vacations and travel. Done the research, found the hotels and restaurants, and made decisions about where to go and when. I enjoyed that challenge. But, it takes a lot of time and effort.

We had planned a cruise from Iceland and our calendar freed up a little and we thought it would be fun to see a little bit of Iceland on our own. The problem was I didn't have the time available to plan . . . . so the research I did was to find a great company that could do the planning for us. That brought us to KimKim -- and Adam. We could not have been more pleased by the entire experience. We told Adam what we liked and the time we had and a complete itinerary appeared not long thereafter.

Adam far exceeded my abilities to have planned this by myself, and I have done it for years and am good at it. Driving maps, places to stop, tours along the way day after day, great hotels, super restaurant recommendations -- he had it all for us. Having everything, and I mean EVERYTHING, on our iPhone was a benefit that was enormously helpful for daily travels. Adam found places I probably would have skipped (Westman Islands and Heimaey, for example) and tours that I probably would have bypassed and that was one of the huge benefits of his services. He knew what was worth it to see and do and what was less exciting.

Most amazingly -- our daily plans: the route, the places to see, the tours, the sights along the way were planned so we were never rushed and saw everything as planned with little waiting or "gaps" in the day. Perfectly planned.

Adam provided excellent service throughout. About a week before we left for Iceland, we learned that we would need to cut our cruise short and hop off the boat halfway through the trip. We e-mailed Adam and he made all the arrangements for us to do that and planned a days worth if sightseeing for us in the area before we hopped on a plane to Reykjavik. He was always promptly responsive to texts and e-mails along the way as well.

We had a great trip. Thanks, Adam.

What an incredible trip!

If you ever have the opportunity to travel with KimKim and work with Marc, don’t hesitate—just do it. In an ever-modernizing world, this was the kind of authentic adventure that stays with you forever.

Marc Urban was our trip planner and made so much of this trip possible. My partner had more questions and worries prior to our departure than any two people could address, but Marc persevered. He planned and revised and answered questions and researched options and generally went above and beyond the call travel arranging to make it our dream experience and for that we are grateful.

Our journey began in Jakarta, where we stayed at the extraordinary House of Tugu. From the moment we arrived, we knew we were somewhere special. The team are true masters at creating a memorable guest experience. It is part boutique hotel, part living museum, and everywhere you look there is something beautiful to discover. We enjoyed a couples massage with traditional scrubs and oils, followed by dinner, and it was absolutely magical.

From there, we traveled to Bukit Lawang, determined to see the orangutans. We stayed at Ecolodge Bukit Lawang, which was wonderfully rustic and perfectly immersed in nature. Our guides, Lucy and Sugay, were brilliant. Lucy was an endless source of knowledge about Sumatra, its history, its people, and its agriculture.174c9fd1-20d8-4f7a-b701-b6bb00d6c7ed.JPG

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The trip also provided one unforgettable surprise: I was taking a shower with the balcony door open when a macaque decided to help itself to our luggage! I came out to find it enthusiastically going through our bags like someone shopping at Filene’s Basement. 😂 It finally accepted a banana as payment to leave. It remains one of my favorite travel stories.

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Unfortunately, I became ill and couldn’t complete the jungle trek to see the orangutans, although my partner was able to continue. Even so, I saw many other monkeys and still had an incredible experience. We toured terraced rice fields in a motorcycle-powered sidecar, watched dark sugar being made from the sap of sugar palms, drank from fresh coconuts, and watched sunrises turn the sky the colors of fire. The lodge restaurant served simple, delicious food, and I highly recommend the becak tour and palm-sugar demonstration.

Our next stop was Plataran Borobudur Resort & Spa in Yogyakarta. What a beautiful contrast—from a rustic ecolodge to a luxurious private villa complete with our own pool. The staff were exceptionally gracious and attentive, the food was outstanding, and the expansive grounds were filled with beautiful surprises, including rehabilitated local animals and a koi pond.

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The views were breathtaking. In one direction, we could see Borobudur; in another, an enormous jungle-covered ridge rose dramatically into the sky. Our guides were consistently prompt, warm, and knowledgeable, taking us effortlessly from temples to towns to palaces. We even enjoyed a private gamelan lesson!

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Visiting Borobudur, a UNESCO World Heritage Site, was unforgettable, and Prambanan, the magnificent Hindu temple complex, was equally breathtaking.

Next, we headed to Munduk, which completely changed our perception of Bali. Forget the beaches—this was cool mountain air, lush cloud forests, waterfalls, and remarkable round cabins built on stilts high above a steep valley. Some were even reached by funicular.

Our guide expertly navigated the narrow, winding mountain roads that we would never have attempted ourselves. We hiked through beautiful countryside, explored waterfalls and mountain lakes, and paddled a canoe across a peaceful lake to a hidden temple. We also visited Rumah Desa, where I learned about village life and local cooking and even had the opportunity to plow a rice field with an ox! My partner was unfortunately sick during this portion of the trip, but it became one of my favorite cultural experiences.

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From there, we continued to Kappa Senses Ubud, another exceptional property. It is a beautifully subdued and elegant resort, with peaceful facilities, wonderful restaurants, and private bungalows with their own lap pools.

The Sacred Water Temple purification ceremony was one of the highlights of our journey. We also visited the Monkey Forest, which, although popular with tourists, was absolutely beautiful and so much fun.

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Rather than rushing to see every temple, we chose to slow down and immerse ourselves in the local culture. I created my own batik artwork and made a silver ring—two experiences and keepsakes I will always treasure.

Then came one of the greatest highlights of the adventure: our liveaboard from Labuan Bajo.

Our new ocean home, the Floresta, was a beautiful, traditional two-masted Indonesian sailing ship. The crew quickly became our friends and could not have been more gracious. Special recognition goes to our onboard concierge, Fansi, and to the charming young woman who prepared all our abundant meals and snacks. Every day, we were treated to multi-course meals featuring delicious local specialties made with fresh ingredients.

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We visited Komodo National Park, where we saw and photographed several incredible Komodo dragons roaming freely in their natural habitat. We snorkeled along lush underwater cliffs filled with coral and marine life and walked along Pink Beach, where tiny fragments of deep-red coral give the sand its famous rosy color.

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One evening, we witnessed something truly unforgettable: tens of thousands of bats emerging from their island caves at sunset and filling the sky as they began their nightly hunt. It was spectacular.

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We ended our voyage at Seraya Island, where we enjoyed extraordinary snorkeling and some of the most beautiful sunrises and sunsets imaginable. If you visit, don’t miss the walk up to the Sunset Bar—the view is worth every step.

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Finally, we returned to Jakarta and once again stayed at House of Tugu. Coming back felt like returning home. We were welcomed with tea and a leaf inscribed with the words “Welcome Home,” a simple gesture that perfectly captured the warmth and hospitality we experienced throughout Indonesia.

As wonderful as the destinations were, what made this journey truly unforgettable were the people. Every driver, guide, crew member, and hotel team welcomed us with genuine kindness and pride in their country.

We returned home with incredible memories, new friendships, and a much deeper appreciation for Indonesia’s culture, beauty, and hospitality. We were genuinely sad to leave, but enormously grateful to every person who helped make this adventure so extraordinary.

Thank you to KimKim, Marc, and everyone who made this journey possible. It truly was the adventure of a lifetime.

Great job getting things together so quickly and addressing our concerns.

Hotel Reviews

Comfort Hotel Bergen

Bergen

Felt a little like we were staying in a dorm room again. Furnishing and room were a bit worn and tired.

Authenticity & Character

Location

Staff

Very helpful with questions and needs.

Cleanliness & Comfort

Bathroom was decent but room a bit worn.

Fretheim Hotel

Flåm

Love this hotel and view. This was my second time staying there. Food service good too.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotell Bondeheimen

Oslo

Small rooms but decent facility.

Authenticity & Character

Location

close to center of Oslo and other features

Staff

Cleanliness & Comfort

Activity Reviews

Shared Fjord Sauna Experience - Flåm

Flåm

Love the boat ride. But there were many changes in where to stand in line. There was a lot of confusion.

Past & Present City Walk

Bergen

Guide very knowledgeable and good. It was disrupted by memorial events for the king, however, so the tour was cut short a little bit.

Luggage Transfer Service

Norway

Easy and convenient

Quality of Experience

Guides, Drivers and Staff

Transport

Amazing vacation. The planning with our local agent Mathia was perfect. He listenes to our needs and planned the best holiday. We especially loved our time in the tiny town of Aurland relaxing in a café with a bottle of wine and the most incredible view.

Claire was extremely professional, personable and prompt in helping us plan our travels in Ireland. We had both unexpected adventures and moments of familiar relaxation. Claire was very timely and thoughtful in her responses providing wise redirects where needed and helping us get oriented each and every day with the specific transport modes we were using (extremely helpful). Our accomodations mostly excelled expectations (save for a poor view from the Hardiman in Galway ...though it is minor note since we were away each day). We had an unexpected upgrade in Cork at Reidence by Marriott which we were incredibly grateful for.

Claire is an exceptional travel specialist and created a lovely and memorable experience for us that was exactly within our budget. We would be happy to work with her again and would absolutely recommend Kim Kim to friends based on our experience.

Hotel Reviews

Ashling Hotel Dublin

Dublin

This felt a little more urban chic and possibly not as warm as the Granville. Very nicely appointed but very little room to get past the desk chair at the base of the bed. The extra twin size bed in the room might be a good space to move the desk to. The breakfast was great. The staff was very brigt and sunny at breakfast.

Authenticity & Character

Location

Right on the train line so a little challengng getting across with luggage during rush hour.

Staff

Granville Hotel

This was one of our absolute favorites. It had a balcony with a stellar view of the city. The restaurant was top drawer and the staff were incredibly attentive. Our room managed to be both grand and cozy (how does that happen)?! We had a lovely cup of coffee and a complimentary chocolate as we sat on the balcont. It felt very continental!

Authenticity & Character

Very handsome historic hotel. The rooms are beautifully appointed and have floor to ceiling windows. The light was amazing. The bath was in excellent working with hot water immediately available. Loved saops and a hair dryer.

Location

Loved that its right on the water but also so centrally located to the rest of the city.

Staff

They were very European in an old world way. We could tell they took pride in their work and had very high standards in meeting their clients needs.

Cleanliness & Comfort

Loved the linenes and the cozy throw as well as the coffee/tea service provided.

Residence Inn by Marriott Cork

CORK

We arrived and were unexpectedly upgraded to a King Studio which felt very indulgent. Absolutely loved the free laundry and the very communal common spaces to share with others. Our first connection was with Elisabeth who was ver patient and gracious.

Authenticity & Character

Loved the shared spaces and the safety measures with card based elevators and more. Loved the free laundry!! Huzzah!

Location

Centrally located but not too crazy busy where we were. very walkable to restaurants, tour buses and more.

Staff

Elisabeth was so kind and gracious in attending to our travel needs and many questions about the space. She was warm but professional .

Cleanliness & Comfort

The linens, bath and kitchenette were sparkling!

The Hardiman Hotel

Galway

We absolutely love the stately old gal that is the Hardiman. The furnishings were elegant but not in an intimidating way. There was kind accomodations at the front desk in allowing us to drop our luggage early. Loved loved loved the baby grand piano. Was surprised that the main restaurant was not open for dinner but we loved our delicious breakfasts there. The shower was a little tight for elbow room and our particular view was a little grim but we still felt the staff and service was great.

Authenticity & Character

It is a true Victorian Hotel and much has been done to keep it in good shape.

Location

Love the park across the street and the shops and train station so close by.

Staff

They were very accommodating in storing our luggage and waiting on us at breakfast. Our bartender was very personable at O'Neill's.

Cleanliness & Comfort

Maldron Hotel Pearse Street

Dublin

They were professional and had an excellent breakfast. The room was spacious and clean and quiet.

Authenticity & Character

It was modern but still cozy

Location

In the core city but not too insanely busy

Staff

They were professional but very helpful with our questions

Cleanliness & Comfort

Activity Reviews

Free time in Dublin

Dublin

We loved Davy Byrnes Pub and were so impressed with the French Gueuleton restaurant in Temple Bar neighborhood. It was exceptional food and atmosphere. We'd be repeat offenders if we lived in the city.

Quality of Experience

Guides, Drivers and Staff

Welcome to Galway Walking Tour

Galway

Paul did a great job but time of day and meet up place was a challenge as there was an overload of tings happeing in the park including on street vendor fair and hare krishnas singing wit amplification. Which made me think our guide might benefit from a little portable microphone. He had great information to share and really knew the city well. Loved some of his personal recommendations and insights based on his experience.

Quality of Experience

Guides, Drivers and Staff

An Epic Walking Tour of the Viking Triangle

Waterford

Jamie was an excellent guide. We were not told at the desk that it was free to go to other musems that day (ie: first Wednesday) or what other museums we might visit if we felt inclined, but Jamie let us know as we walked along. An excellent primer on Irelands oldest city.

Quality of Experience

Guides, Drivers and Staff

A Literary Pub Tour of Dublin

Ireland

Just a five star experience with some f the best actors in Ireland doing wha they do best in telling stories and lore about some of the greatest writers in the world. We had Frank and Finn (Phin). They unspooled a number of scenes effortlessly in the middle of the standard city hullabaloo. Most people had no idea the were actually learning something noteworthy!

Quality of Experience

Guides, Drivers and Staff

House of Waterford

Ireland

So amazing to be invited into ths space to see the craftsmen at work. The environment meant it was a little challenging to hear our guide clearly. But there were other ways to garner information just by being there. Loved the history and details on the process.

Quality of Experience

Guides, Drivers and Staff

Blarney Castle and Kinsale - 1/2 day tour (Morning)

Cork

We absolutely loved this whole day. They trip to Cobh and the Charles military Fort were a happy surprise. The whole experience felt very immersive in the way of being in the middle of peoples day to day lives. LOVED the grounds at Blarney. Our driver and Guide Tommy was warmly humorous and sharp as a tack. Loved the big windows on the bus. Really an excellent company.

Quality of Experience

Guides, Drivers and Staff

Tommy was a tip top driver and guide. Transparent, engaging and a clear communicator.

Transport

Trinity Trails & Book of Kells Guided Tour

Dublin

It's an amazing tour though as a guide I was a little puzzled by the characterization of the schools origin story as being openly antipapist without covering some of the adjascent history that if you were catholc during that time period you were in fact disallowed an education by the penal laws. Later when they were allowed to enter the school they were characterized as denied on the basis of their ignorance. I mentioned the fact that the fact that they still spoke Gaelic today and how perilous it was for them to have kept their language alive in Hedge Schools. I believe our guide (who was lovely) had to stay on their proscribed script. I think they might revisit their script in relation to the trut of the penal laws,

Quality of Experience

Guides, Drivers and Staff

Pearse Lyons Distillery: Dublin's Unique Church-Converted Spirit Haven

Dublin

Loved the history and information. Appreciated we had an actual guide taking us through the tasting. We were absolutely surprised by the quality of their product and hope to find it stateside.

Quality of Experience

Guides, Drivers and Staff

Small Group Tour: Galway to Connemara, Sheep Dog Show and Kylemore Abbey Full Day Tour

Galway

Loved our guide Michael and were so thrilled with his knowledge about sites and sense of humor. He drove very carefully and got us to each location without any issues. An excellent communicator in letting us know what time we should be back and got us back to the city right on time. We were knocked out by the Kylemore Abbey grounds though we somehow missed the guided tours on site timewise. Loved the sheepdog show and hearing details of what this is like for the owner to pursue on a professional basis. So thrilled this ended up being a full day rather than a half day for us.

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer

Dublin

We loved that we had private transport. Our arrival (first) driver had no sign. My phone was not connected to wi-fi while we were waiting to get through customs so we were a little bit stressed in identifying which driver was ours. Though he was a great driver and very kind. He helped us with our bags. We were sorry not to have had change to give him a tip on departure. Our driver on departure was hard to find in the midst of a line of cabs all in a row but he found us and we were a-ok! He helped with the bags and got us to the airport on time despite traffic. Was a little early picking us up so that was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Our guide Mathia took the trip of our fondest dreams and imagination and made it a reality! We didn’t give him a whole lot of time to put it together, the trip was a bit of a last minute thing, but boy, did he pull it off! We got everything we wanted and more! Mathia was a pleasure to work with all the way through from the planning to the lift off for the return trip home. We wanted a full adventure in Norway and see as much of her natural splendor as possible and we believe we did, all thanks to Mathia and kimkim. Some of the highlights are: climbing up to Sugar Top Hill in Alesund, we loved that city, so scenic and so quaint! We decided we could live there! Our walking tour guide John Grahl-Madsen took us on a delightful walk through his home town of Bergen, he was so nice and accommodating. We absolutely loved our e-bike tour and hike through the Valley of the waterfalls in Husedalen and Ullenvang. I think that was my favorite! Our private tour guide Emilie Guyot was fantastic! She was very personable and knowledgeable and took care of us perfectly! We capped off the trip with a hike to Priekestolen in Stavanger. The are no words to describe the magnificence of that place! A very singular experience. All of our accommodations were spot on, just what we wanted. We were very comfortable in each of them. Again, this incredible and adventurous trip would not have been possible without Mathia and Christina, our kimkim guides. They were absolutely fantastic and always there when we needed them. We can’t wait to do it again and we would wholeheartedly recommend using kimkim to all of our friends and family who are looking for a great, very smooth and stressless travel experience .
David and Elizabeth Smith