Kimkim Trip Reviews

Ahmed was amazing we traveled extensively by car he did an amazing job

Hotel Review

Sahara Stars Luxury Camp

Merzouga

The experience in the desert was amazing

Authenticity & Character

Staff

Authenticity

Cleanliness & Comfort

Room smelled good unique accommodation

Activity Reviews

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Morocco

Guides were tremendous

Quality of Experience

Guides, Drivers and Staff

Transport

Efficiency

Rabat to Chefchaouen

Morocco

Traveling through .mountains was fantastic

Driving Tour of Casablanca

Casablanca

Ahmed was informative

Afternoon Guided Tour of Rabat

Rabat

Hassan mosque was great

Quality of Experience

Transport

The ENTIRE trip was memorable and our guides were prompt, extremely knowledgeable, attentive and professional. We had a tour in Phukett change the pick up time and Lisa from Kim Kim notified us immediately resulting in a flawless transition. We didn't have any glitches and no complaints. Lisa did an excellent job assisting me in putting together our first time visit to Asia!

Paula was so helpful and efficient! She had a tentative itinerary quickly created and ready to peruse. She was always available to answer questions and attend to details. When we got to Australia, we had some health hick ups and we were able to contact her workmate, Austin, and he also greatly assisted us with some changes of plans. All in all, we felt well looked after.
My recommendations would be to always check out the online reviews of the hotels and tours to make sure you are happy with the locations and details. Give yourself some leisure time to rest. Traveling is tiring
Sharon, USA - Australia 🇦🇺 n 1/26

Hotel Review

Adabco Boutique Hotel

Adelaide

Downstairs was nicely decorated. Staff was friendly but seemed overwhelmed. Lift broken. Breakfast served” down the street”. Broken wooden blinds in room that were very dusty. No usb connections so that hearing aids and phones could be charged. Very old tv that had to be rebooted. We left. Too boutique for us.

Authenticity & Character

Location

All of the above

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Phillip Island Tour with "Penguins Plus" Viewing

Melbourne

Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)

Australia

We had such a fantastic time. Steve and the local guides were all wonderful and I was struck by how highly they spoke of each other - always a good sign! The hotels were fabulous and our smiling driver ensure everything went smoothly. We believe we received good guidance and made some real connections. And it was wonderful value for money. Highly recommend to anyone who wants to explore this gem of a country. You can do a heap of research or very little and the team will make it work.

Hotel Review

Penh House

Phnom Penh

An oasis of calm in busy Phomh Penh. Beautiful spacious rooms and superb rooftop pool, bar and eating area.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Phnom Penh Evening Foodie Tour with local guide

Phnom Penh

Just brilliant! Many delicious snacks and great company. Wann made everything fun and it was great to see how connected he was with the many stallholders we passed by.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Champey Academy of Arts

Phnom Penh

This visit was a highlight of our trip. The children were skilled and cheery and we also purchased some lovely mementos.

Quality of Experience

Guides, Drivers and Staff

Hidden Temples Cycling (full day with light lunch)

Siem Reap

Well worth the effort! Cycling up to temples in the jungle is really quite special.

Quality of Experience

Food

Guides, Drivers and Staff

Our guide was very patient with my inferior cycling skills!

Transport

Angkor Wat morning visit by remork

Siem Reap

Our guide Seyha was incredibly knowledgeable and his insights and love to the temple and its carvings really made our experience very special.

Phare Ponleu Selpak in Battambang

Battambang

this was so wonderful. Terrific skills and a wonderful atmosphere.

The Artisans of Satcha

Siem Reap

This was the one activity I wouldn't rave about. I think a trip to Made in Cambodia would be better. Unless you are a real art enthusiast, much of the work was impractical to buy being heavy or large in size. Of course there were some beautiful things but I did feel a bit obliged to purchase, not something I sensed elsewhere.

Ta Phrom (dawn)

Siem Reap

This was worth getting up for. Hardly any people so you really felt connected to a very special place.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything was perfect. Such an unforgettable experience. Had the most fun on our honeymoon.

Hey Bella, You did a fabulous job!!
You were great with the entire process from planning to updates during the trip. There were no hitches.
We had 8 people and everything was perfectly executed. Just wanted to let you know that the trip was fantastic and everything worked out seamlessly! The hotels and the tours you recommended were excellent!
We appreciate all of your hard work. It was truly the trip of a lifetime.
Thank you again for setting up such an amazing trip with all your work planning this trip and taking care of all the details!.

Leo and his colleague in Bangkok, they are the best like icing on the cake. :)

Best Regards,
Sagar

We had an absolutely incredible experience with KimKim on our 14-day trip to Japan. From start to finish, everything was perfectly organized, making the entire holiday completely stress-free. Our travel specialist, Ben, was amazing to work with. He was extremely communicative, thoughtful, and clearly passionate about creating the best possible itinerary/experience for our family. Every detail was planned flawlessly, from transportation and accommodations to event tickets and daily logistics, so all we had left to do was enjoy the trip.

Our local guides, Peter and Ursula, were just as outstanding. They made our time in Japan seamless, fun, and incredibly enriching with their knowledge and kindness. They truly elevated our experience and helped us feel comfortable and excited every step of the way. We loved exploring Tokyo with Peter, as we were able to visit areas that we wouldn't have otherwise known about. And Ursula was an exceptional guide through Takayama and Kyoto, enriching our experience with her historical knowledge of each region.

Because of how exceptional this experience was, we are using KimKim again to plan our next trip to Brazil. That alone says everything about how happy and impressed we were with their service. We couldn’t recommend KimKim, Ben, Peter, and Ursula highly enough for anyone looking for a perfectly planned, unforgettable travel experience to Japan.

Lucie did an amazing job planning our visit to Germany. She was able to incorporate our interests and a pre-scheduled event into our itinerary. The Platzl hotel in Munich was perfectly located and the accommodations and staff were fantastic. We did a tour of Dachau with our guide Haim. He did a great job informing us and keeping our small group together. Lucie arranged for a rental car in Munich and we drove to the AMERON Neuschwanstein Alpsee Resort & Spa in Hohenschwangau, Schwangua. Home to both the Neuschwanstein Castle and the Hohenschwangau Castle. Both are stunning.
The next day we visited the Top of Germany, Zugspitze. The cogwheel train up and the cable car down were part of the adventure. After coming off the mountain, we drove to the Linderhof Royal Palace. We enjoyed our walk, but due to the time of year, most areas weren’t open. It does look to be spectacular in the summer when the gardens are open. Still happy we went. Lucie was terrific in answering my questions about this day. We then drove back to Munich and took the train to Berlin. Appreciated the great seats Lucie has reserved for us. The first evening in Berlin was our pre-scheduled event. The following day, we had an amazing Jewish History tour led by Ronen. He was fantastic! After the tour we decided to walk to our appointed time at the Jewish Museum. We found a great place to eat and interesting sights along the way. The museum is a treasure. The next day Lucie had arranged for us to be picked up and driven to the airport. The drivers for not airport rides were wonderful! Can’t recommend the Kim Kim planning and specifically Lucie enough. She planned a dream vacation for us!!

Hotel Reviews

ARCOTEL John F Berlin

Berlin

The staff at the hotel was outstanding!!! The breakfast was good. The accommodations need to be updated and maintained.

Authenticity & Character

The room decor and amenities, like a jr suite with only one very strange chair to sit in, were confusing at best. The shower wasn’t clean. Our room was never serviced and the door lock didn’t work properly.

Location

Staff

The front desk staff were amazing!! Helpful and courteous!

Cleanliness & Comfort

Bed was comfortable, bathroom wasn’t clean and no seating other than the bed in a Jr Suite, unless you count the one strange rocking chair

AMERON Neuschwanstein Alpsee Resort & Spa 4*

Schwangau

The entire hotel was warm and welcoming. A wonderful mix of old and new in a beautiful setting. The staff went above and beyond in every interaction.

Authenticity & Character

Wonderful incorporation of the old and new

Location

Stunning!!

Staff

Couldn’t have been any more helpful!!

Cleanliness & Comfort

Platzl Hotel - Superior

München

The location, accommodations and especially the staff were fantastic! Would definitely recommend

Authenticity & Character

The outside was a great old building. The inside was warm and welcoming

Location

Convenient to sights, shopping, great restaurants and transportation

Staff

Every staff member we encountered, from front desk, to food service team to housekeeping were friendly and helpful

Cleanliness & Comfort

The room was clean, comfortable and had everything you would think you’d need and even things you didn’t. Having an umbrella was an unexpected addition and appreciated for our one day that it rained

Activity Reviews

24/7 assistance in case of emergency

Germany

Didn’t really have an emergency. However, we had an issue when our guide didn’t show for our tour. Lucie had provided our tour team’s contact information so I reached out directly to them. In the midst of getting everything fixed, Lucie reached out proactively to be sure all was ok. She went above and beyond!!

Quality of Experience

Guides, Drivers and Staff

Lucie is five stars for sure!

Jewish Berlin tour

Berlin

A wonderful and through overview of the sights and history. Ronen was an amazing guide. Lots of knowledge and did a great job answering our questions.

Quality of Experience

The information, locations and pace of the tour was great

Guides, Drivers and Staff

Ronen was terrific. Kept us moving, but not rushed. Informative. Not only provided information, but also took time to answer or questions

Transport

Transport was by foot. Great walk!!

Zugspitze round-trip tickets

Garmisch-Partenkirchen

Wow!! What amazing views! We took the train up and the cable car down. I would recommend that after riding both.

Quality of Experience

Guides, Drivers and Staff

The gentleman at the train station was wonderful confirming our route and where to be. The food service team at the panorama restaurant were great

Transport

Fun and pretty easy to navigate once we knew we were in the correct spot. The getting there and back was a wonderful part of the experience.

Dachau Concentration Camp Memorial

Munich

It feels strange to give a 5 star review to such an emotionally difficult tour, but it is so important that tours like this don’t let us forget what happened and how. Our tour guide Haim was terrific.

Quality of Experience

Well paced and informative

Guides, Drivers and Staff

Haim did a great job. Matter of fact with difficult information. And made sure we were all where we needed to be

Transport

Haim made it easy for us to get both the train and bus

The trip was amazing , fabulous part of the country and we are so happy to enjoy the wonderful organized trip by Kim Kim> Rutopia . Highlights of our trip was Catamaran in Bacalar, the hotel we stayed in Valloldid so glad they could arrange the passport drop , the Mayan lunch in Punta Laguna.
What could improve
The experience after lunch in Punta Laguna was not very interesting- could skip
Add a sunrise by beach tip
The cancellation of the taxi last minute was not pleasant.. glad we could manage Uber
For you Ibis I think was good to know we could call you in need , when we called you were available for us to help. You could be more proactive in following up what you mentioned us you would do. Like proactively responding. I found it easier to reach out to the supplier directly -it was efficient!
Regarding the organization, the eSIMs , the transport van and drivers , the guides.. all of it was nicely done ✅ thanks you for such awesome lifetime experience.. we highly recommend you, Rutopia and Mayan side of Mexico! Loved it

Activity Reviews

Look for spider monkeys in Punta Laguna

Nuevo Durango

Explore Coba by bike!

Cobá

Quality of Experience

Guides, Drivers and Staff

Transport

Traditional Mayan Lunch

Mexico

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit the archaeological site of Tulum

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Sailing Tour in the Bacalar Lagoon

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Immerse Yourself in the Peaceful Yokdzonot Cenote

Mexico

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit Chichén Itzá, Wonder of the Maya World

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first experience in south east Asia. Doris prepared a wonderful itinerary for us. After inquiring our travel dates and interests, she designed a detailed and comprehensive plan for our trip encompassing everything we asked for and more good stuff. she was very meticulous in the design and was open to making changes at our request. The overall experience exceeded our expectation. In addition, she guided us through every step and carefully monitored all reservations and deadlines to ensure a perfect trip which it was.
She coordinated the tours, guides, drivers, hotels and flights to our liking and made changes when we asked. she helped with a couple restaurant reservations. she responded to our inquiries with no delays. she was also very personable and friendly which made the interaction that much more pleasant. I give Doris the highest remarks and recommendation as a travel consultant.

We had good guides in Bangkok, Central and South Vietnam . all showed enthusiasm and willingness to give us the best experience. Our guide in Ho CHi Minh city, Mr. Hung Ha was exceptional. The 3 guides in Hoi An city who covered different aspects of our stay were very good , friendly and enthusiastic. I would have all these guides again .

we had memorable moments in every place we visited. Hoi An stands out as well as the nature in Mai Chau and the trip to Mekong Delta. The ending at Phu Quoc island was so lovely ( this was Doris's idea and plan) that we could have stayed there two more days. so perhaps next time. we will not forget the time we spent there

Sincerely,

shant hamamah

Hotel Reviews

Indochine Lan Ha Cruise

Hai Phong

this was a one night cruise. amazing and friendly staff. very helpful in explaining the plan and activities. great food. it was not crowded so lots of space on the deck to enjoy the scenery and relax. the trip to the cave was awesome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ninh Binh Hidden Charm

Ninh Binh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nouvo City Hotel

Bangkok

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Star Hotel & Spa

Ho Chi Minh City

very nice and modern hotel within walking distance to many attractions , restaurants, night life, coffee shops . very helpful and friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Green Bay Resort Phu Quoc

The hotel was rustic and one feels in a jungle yet staying at a 5 star hotel. great pool, great beach, great service and wonderful staff. would f=definitely come back here at our next visit

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mai Chau Ecolodge

One beautiful hotel . one feels like staying in nature. Great restaurant and service. perfect location to wonder around. beautiful scenery

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

one of the best days to see this Delta and explore the local villages and all that they do . Superb guide

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An Countryside - Lantern Making - Gardening & Basket Boat Ride (HUT19) - Hoi An Ancient Town

Hoi An

great day to see the ancient town highlights and also the villages nearby. Lunch was very good. guides were superb

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mai Chau - Ninh Binh - Hoa Lu, Ancient Capital - Tam Coc Boat Trip

Vietnam

the boat trip was great.

Quality of Experience

Hanoi City Tour & Half-day Sightseeing by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)

Hanoi

great tour and guide

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok - Railway market - Floating market

Bangkok

kind of touristic and a long drive back and forth

Quality of Experience

Guides, Drivers and Staff

Transport

Bangkok City tour (B)

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sydney was great the Park Royal hotel has the best breakfast. Melbourne was fantastic and I highly recommend the lanes walking tour.

Hotel Reviews

Hotel Grand Chancellor Brisbane

Spring Hill

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grest clean hotel

Reef View Hotel

Whitsunday Islands, Queensland

Authenticity & Character

Updates

Location

Staff

Cleanliness & Comfort

Update clean more

The Savoy Hotel on Little Collins

Melbourne

Authenticity & Character

Location

Great area able to get everywhere

Staff

Cleanliness & Comfort

PARKROYAL Darling Harbour

Sydney

Best breakfast and great room service.

Authenticity & Character

Nice clean hotek

Location

Within walking distance to everything or transit options

Staff

Great room service and excellent staff at breakfast

Cleanliness & Comfort

Activity Reviews

New Years Eve Cruise - MV Jerry Bailey (Shared Cruise)

Sydney

Quality of Experience

Guides, Drivers and Staff

Bartenders were great

Transport

Great boat

Full Day Blue Mountains Hike the World Heritage

Sydney

Great guide lots of information and taken to done great spots

Quality of Experience

Guides, Drivers and Staff

Great drivers and clean comfy van.

Transport

My wife and I had a great trip to Costa Rica -- we didn't have time to plan it, but had some ideas. Adam was very attentive and had great suggestions as starting points and adjusted the plan to our desires. Kimkim's communication with us was just right -- not too much but just enough. Once we were in Costa Rica and had travelled some, we realized we needed to instead rent a car and drive ourselves (my wife suffers from motion sickness, but if she drives it's much better) -- Kimkim came through for us with the adjustment and got us a car for the rest of our trip. We enjoyed all of the guided trips we went on and saw lots of Costa Rican wildlife and birds. Overall, Kimkim was responsive and helpful before and during our trip and we had a wonderful first trip to Costa Rica. Thanks Kimkim!!

This was such an amazing trip, it will take a while to fully review.
All the transportation was excellent with only two small exceptions. Our standout driver was Nico in Mendoza
All the hotels were perfect and all had great staff, facilities and location. Our standout hotel was Hotel Eco Boutique Bidasoa, with Blanca Patagonia Boutique Inn being a close second. Everywhere we were well welcomed. Casa Glebinias was absolutely lovely and Casa Sur Ricoleta well located.
Our guides were excellent and our standout was Andrea in Mendoza.
The wineries were wonderful and our favourites were Santa Rita, Bodega Benegas, but Luigi Bosca was the standout for sure.
Other tours were great with the standouts being touring the markets and cooking with Chef Tatan in Santiago. It was truly amazing! We also loved the Captain’s Table cruise to the glaciers in Patagonia - what an experience! The ranch in Buenos Aires was lovely and the Gala Tango show was very enjoyable.

Vicky planned a wonderful trip for us. We had well appointed lodging and a good variety of activities.

Hotel Reviews

The Hotel Britomart

Auckland

Wonderful room and location. The staff were very friendly and even came up to our room on arrival to show us how to use the smart features.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Awesome location and hotel!

Regent of Rotorua

Rotorua

Decent hotel but nothing special

Authenticity & Character

Location

A better bar

Staff

Cleanliness & Comfort

Quest Cathedral Junction

Christchurch

Stained sofa seats

Authenticity & Character

No stained furniture! Also spill water and when wiped up you could see the dirty floor.

Location

Didn’t like the food coming into our room. Also no windows in the bedroom.

Staff

Not there for arrival and no outreach for things to do.

Cleanliness & Comfort

Warn and smelly

The Hermitage Hotel

Mount Cook Village

Amazing view and lovely room.

Authenticity & Character

Location

Only one elevator functioning for a large hotel.

Staff

Cleanliness & Comfort

Hotel St. Moritz

Queenstown

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Doubtful Sound Overnight Cruise - Real NZ Fiordland Navigator

Manapouri

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ramada Suites Queenstown

Queenstown

Short visit, not much to review

Authenticity & Character

Location

Big hill getting downtown.

Adina Apartment Hotel Melbourne on Flinders

Melbourne, VIC

Great location and roomy space. We had trouble with the washer dryer unit. It ran all night and in the morning it still said 4 hours to go to finish. It never stopped even

Authenticity & Character

Nothing special regarding character but nearby a lot of character.

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Adelaide Treasury

Adelaide

Wonderful staff a comfortable room.

Authenticity & Character

Historic building, bedroom door was awkward.

Location

Close to the market

Staff

Helpful getting us an early breakfast due to an early activity.

Cleanliness & Comfort

QT

Sydney

Great location and loved the quirky hotel that was once a theater. Giving 4 stars because they were delayed in responses to request for additional amenities such as a blanket and extra pillow. We’d definitely stay at this hotel again.

Authenticity & Character

Remnants of the old theater.

Location

In the heart of the CBD and next to the tram.

Staff

Very kind staff. It would be nice to have them ask how they could help, such dining recommendations and more information about the restaurants on site.

Cleanliness & Comfort

Activity Reviews

Waiheke Island - The Gourmet Food & Wine

Auckland

Fun and beautiful tour. I would suggest a more neutral food than oysters.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Rotorua to Auckland via Hobbiton and Waitomo Caves

Rotorua

Te Puia - Te Pō combo (Te Rā Guided Experience + Indigenous Evening Experience)

Rotorua

A little long for the tour in the craft school.

Christchurch to Kaikoura Whale Watching Day Tour

Christchurch

Saw a bit of the sperm whales. Videos were helpful too.

Mt Cook to Christchurch 1 Way Tour (Small group)

Aoraki / Mount Cook Village

Would have liked more stops and more time off the bus.

Quality of Experience

Guides, Drivers and Staff

Transport

Glacier Explorers - The ultimate ice adventure in Aoraki/Mount Cook

Aoraki / Mount Cook Village

Quality of Experience

Guides, Drivers and Staff

Transport

Queenstown to Mt Cook Tour (One-Way)

Queenstown (NZ)

Wish we were better informed on what stops we’d be making. Appreciated the guides who told us what to expect for the day.

Quality of Experience

Guides, Drivers and Staff

Transport

Bike the Valley of the Vines from Arrowtown- Return Shuttle from Queenstown

Queenstown (NZ)

Love this ride and flexibility to stop when we wanted. Beautiful scenery and yummy wine.

Quality of Experience

Guides, Drivers and Staff

Transport

Doubtful Sound Overnight Cruise

Queenstown (NZ)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Foodie Discovery Walking Tour

Melbourne

Great variety of foods and fun guide. Loved it.

Quality of Experience

Food

Guides, Drivers and Staff

Laneways of Melbourne

Melbourne

Wonderful tour. Would recommend doing this on day one.

Quality of Experience

Guides, Drivers and Staff

Luxe Bus Great Ocean Road with Wildlife Wonders

Melbourne

Loved this although we were cut short for fires.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Phillip Island Penguin Parade Small Group Eco Tour

Melbourne

Loved this!! I wish we would’ve been told to dress warm.

Quality of Experience

Guides, Drivers and Staff

Transport

The F Factor Food Tour

Adelaide

Sweet guide but too many chocolate and nut stops.

Quality of Experience

More variety

Guides, Drivers and Staff

Kangaroo Island in a Day Tour from Adelaide

Adelaide

Great sites but too much butt time. Would’ve liked our lunch to know what we had ahead of us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Taste the Barossa - Premium Day Tour: Small Group Tour

Adelaide

Sydney’s Hunter Valley Wine Tasting Tour

Sydney

Our guide was great. Would’ve liked our lunch spot preset up for us. The restaurants were busy so we only had one quick option.

Quality of Experience

Guides, Drivers and Staff

Transport

New Years Eve Sydney Harbour Cruise

Sydney

Panoramic Sydney Sights - Half Day Tour

Sydney

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Samara was a welcoming face when we arrived! He ushered us from place to place with ease and although he’s led a lot of tours including tours simultaneous with ours, he treated us like we were top priority when he was with us. Khaled did a wonderful job showing us Cairo by night and getting us into a VERY popular restaurant in a timely manner for a delicious Egyptian meal add a wonderful dining experience. Lastly, Michael was top notch - experienced, personable, and efficient. We visited EVERYTHING we wanted to visit which was a feat given the time allowed. Highly recommend!

We loved our guides and drivers in every city—they were extremely helpful and knowledgeable. The logistics were perfectly organized and we knew we were in good hands. All three hotels we stayed in were nice, with very good free breakfast options, and we particularly like the Saga Hotel in Hoi An. It made a huge difference to have Lucy’s help in choosing locations and organizing local assistance.

Our experience booking with Kim Kim and Trang was the best service and holiday booking experience we have ever had. The tour and hotel recommendations were perfect. In particualr the Allegro Hotel in Hoi An which was a small slice of paradise. We also love the Ocean Bay resort in Phu Quoc our biggest disappointment was not booking more time. The beach was pristine and the water was clear and warm. We did go to other beaches whilst there and they didn't compare and were less spotless. Our tour guide in Hanoi, Ben, was fantastic during our Jeep tour. We loved the personal touches such as taking us to his uncles apartment to see how people live in old Hanoi. I definitely recommend the egg coffee. Lunch was incuded and he showed us how to eat the local traditional food. It was a bit chilly but the Anatole hotel was located close to UniQlo to buy a warm jacket. The hotel was small and ideally located for the old town. In Hoi An our tour guide was Destiny and we were so lucky to have her as our guide. She was increadibly knowledgable and we recommended her to others visiting the area. Ho Chi Minh was probably our least favourite place and I know many reviews can be mixed - people see to love it or loath it. It is a BIG city and very bustling bt again our guide Richard was amazing. We stayed at the Le Vela hotel which we found to be a fairly generic hotel you migh find in any part of the world unlike the other hotels we stayed in during our trip - it should be noted this hotel is popular with locals on the weekend for weddings and birthday parties - so our Sunday arrival was perhaps more hectic than usual. We did have an issue with the airconditioning which appeared to be set permanently at 25c and despite having staff look at this it was not fixed - it appeared to be a default temperature. However, there was a fantastic french restaurant acorss the road and it was amazing food. Our 5 days in Phu Quoc was great and relaxing but was quite busy with Russian tourists. I think our choice of booking with a local person was evident throughour with fantastic almost daily communication from Trang. This was an absolute bonus when Vietnam Airline changed our flight back to Ho Chi Minh to a later time meaning we would not make our International connection home. However, Trang got straight onto this and rebooked the flight to allow us plenty of time to make our connection. We know if we had booked with an agent in Australia we would not have received such a quick response. It was sad we had to leave earlier meaning a 26 hour trip back to home but it was out of everyone's control. Ho Chi Minh airport is expensive so make sure you buy all of your souveniors prior to setting to the airport. Everything about the trip ran smoothly from the drivers to the tour guides. I could not recommend Trang more highly for your trip to Vietnam - you will not be disappointed. Thank you Trang your service was amazing and we are so delighted we choose you to book our memorable trip to Vietnam

The trip was wonderful. It was well put together and made it easy to see the different areas of Costa Rica. The activities and guides were on fun and educational. Enjoyed seeing all the rich diversity and climates the country has to offer. The Accommodations were all wonderful and provided the luxury and uniqueness we were looking for. The tour was very well put together we lots of activities but also having time to relax and enjoy the beauty of the rainforest and beaches. Everything flowed easily allowing us to enjoy our vacation on not stress about transfers or planning.

Hotel Reviews

Capitán Suizo Beachfront Boutique Hotel

Tamarindo

Awesome beachside resort.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cloud Forest Lodge

Monteverde

The location and views were amazing. An extremely peaceful place to relax.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tabacón Thermal Resort & Spa

Fortuna

The hotel and service was wonderful and the thermal springs are amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private Guided Hike in Arenal Volcano Park 1968

Arenal/La Fortuna

We had an amazing trip planned by KimKim. Our driver Khalid was fantastic. We truly enjoyed every experience. They did a great job of listening to our needs and planning the trip.

Hotel Reviews

Le Casablanca Hotel

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Euphoriad

Rabat

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Fes - Relais & Châteaux

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Desert Luxury Camp Erg Chebbi

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Maison Arabe Hotel

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Guided Tour in Marrakech

Marrakesh

Kudos to Juan for his expert experience in planning a very memorable trip and for his prompt response to all inquires. We loved the tours in Patagonia including the glaciers, hiking and rafting and the Iguazu Waterfalls (and in particular to fast boat into the falls) is not to be missed. Great trip.

Hotel Reviews

La Reserva Virgin Lodge de Selva by DON

Puerto Iguazú

Nice setting in the forest with a balcony

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alto Andino Hotel

Ushuaia

Beautiful upstairs views, room was comfortable but in the basement

Authenticity & Character

Location

Staff

Very helpful

Cleanliness & Comfort

La Cantera Hotel Boutique

El Calafate

Authenticity & Character

Location

A little up a hill but very nice

Staff

Very helpful on our departure date giving us an extra hour to stay before our transport

Cleanliness & Comfort

Awwa Suites & Spa

Buenos Aires

Nice hotel in the heart of Palermo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Huinid Obelisco Hotel

Buenos Aires

Very nice, centrally located hotel with a nice breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Boat trip in front of the Perito Moreno Glacier

El Calafate

Nice to get up close to see the glaciers

Quality of Experience

Guides, Drivers and Staff

Little information from the staff but boat driver did a good job

Transport

Full day at Glaciares National Park: Perito Moreno

El Calafate

Amazing scenery.

Quality of Experience

Guides, Drivers and Staff

Guide provided a lot of information on the bus but I noticed a number of guides that accompanied and provided explanations at the glacier as well

Transport

Buenos Aires Walking tour, La Boca & City centre

Buenos Aires

Great tour guide. Great tour.

Quality of Experience

Guides, Drivers and Staff

Terrific guide. Had been to Buenos Aires before but learned a lot.

Transport

Gran Aventura Navigation tour

Puerto Iguazú

Spectacular. We absolutely loved it.

Quality of Experience

Guides, Drivers and Staff

Transport

Half day tour to the Iguazú Falls (Brazilian side)

Argentina

The scenery is amazing and perhaps even more spectacular than the Argentinian side but feels a bit redundant after the Argentinian side particularly given the time and effort to get to Brazil (along with getting an expensive visa).

Quality of Experience

Guides, Drivers and Staff

The scenery is amazing and not to be missed. The guide, though very pleasant, added essentially no value. Likely could have done this trip on our own.

Transport

Full day to the Argentinian side of the falls

Argentina

The scenery is amazing and not to be missed. And the boat ride was one of the top highlights of our trip. The guide, however, though very pleasant, added essentially no value. Likely could have done this trip on our own.

Quality of Experience

Guides, Drivers and Staff

The guide, though very pleasant, added essentially no value. Likely could have done this trip on our own.

Transport

Trekking & Canoeing in Tierra del Fuego National Park

Ushuaia

Beautiful hike and fun rafting

Quality of Experience

Very muddy hike but gorgeous

Food

Very much appreciated the ability to ensure our dietary restrictions were met

Guides, Drivers and Staff

The guide went above and beyond to help and ensure everyone was well taken care of

Transport