Kimkim Trip Reviews

All was planned very well. We had a wonderful time in the Galapagos. They even planned a nice 50th Birthday dinner at a fancy restaurant including the cake in Santa Cruz, Galapagos. They accommodated when I had to cancel at the last minute an excursion due to my wife getting sick, and they were able to reschedule for the following day without to much hassle for me. Hotels were very nice as well as the private driver. They had somebody with us from the time we landed in Quito to the time we left Baltra back to Quito. I appreciate this attention to customer service. I would definitely travel with them again.

Majid (our coordinator), Red (our guide), and Ishaam (our driver) all did a fantastic job.

PRE-TRIP
Majid worked with us to set up a custom itinerary and was knowledgeable, prompt, and available for all questions and concerns before and during our trip. We opted for a trip with luxury stays in highly rated hotels and riads. One of the most helpful pieces of information he provided was regarding acceptable tips for guides, drivers, etc.. Our group referenced his recommendations throughout the trip.

FOOD
Breakfast was included in the price, and Majid made dinner reservations for us whenever we requested it. Red took us to all of our lunch spots. We paid for both lunch and dinner. A note for vegetarians and vegans: While there are veg options for Moroccan food (salads, bread, veg tagine and couscous), it can get pretty repetitive after a while. So just be prepared to break your Moroccan meals up with other cuisines if you have access to them!

TRAVEL
Over the course of 9 days, we went to Chefchaouen, Fes, Merzouga desert, the Atlas mountains, and Marrakesh. As a group of 12 with 4 kids, it was so helpful to have a guide as energetic and positive as Red accompanying us throughout our travels. We were on the road a lot, and were in very good hands with Ishaam, who expertly and safely navigated through different types of terrain.

Because of our packed itinerary and time on the road, we didn't have too much time to shop. I would have loved to have had a bit more time to get more souvenirs and gifts.

OVERALL
Everyone we met was so warm and welcoming, and it was extremely helpful to have Red with us to navigate the language and culture. The guides we met along the way in Chefchaouen, Fes, and Morocco were very knowledgeable as well.

The best parts: I loved being in Fes and learning more about the intellectual and cultural capital of Morocco. Having 2 days in the desert right in the middle of the trip was a great call as well. After hours on the road and in bustling cities and towns, the calm and quiet of the desert was exactly what we needed to feel rejuvenated.

Highly recommend using KimKim and working with this team. A big thank you to Red, Ishaam, and Majid, for such a wonderful trip!

Driver, Mohammed, excellent. Riad in Fes nice, but riad in Marrakech had black mold and room odor. Riad in Ait Benadu was excellent. All guides were good and their tours very informative. The hike in the High Atlas was one of the highlights of our trip, as was the Sahara Desert camel trek and tent campsite. We had an excellent time. Our only areas we felt could be improved were drive times (unavoidable) and the constant solicitation by souk owners and individuals, but we realize that is a way of life in Morocco.

Hotel Reviews

Riad Chergui

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Madu Desert Camps

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad El Yacout

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Hike in Imlil Village, Return to Marrakech

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour in Marrakech

Marrakesh

Quality of Experience

Guides, Drivers and Staff

Transport

Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Meknes & the Roman Ruins of Volubilis

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour in Fes

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Our family had an awesome time in Costa Rica. The Kim Kim Team and Serendipity Team made this a trip that we will never forget. We are looking forward to doing this trip all over again next year

We just returned on a 10 day trip to Turkiye.
Corbeico did a fantastic job or planning, booking and the executing the trip. We worked with Buse to plan our entire trip and tailored it to what we wanted to do. She was very patient in terms of answering my questions and making useful suggestions. We made our own hotel bookings because we wanted better quality hotels. Each pickup and drop off was perfectly on time. Their people were always at the airport to pick us up on time. We never had to wait around. Their vans were clean and the drivers were punctual. Our Istanbul guide Ismail showed us around for 3 days. We had a great day of seeing the main Sultanahment area sites- Hagia Sophia, Blue Mosque, Bascilica Cistern, Topkapi palaceband Harem were the highlights. Ismail then took us to Dolmabacche Palace (a bit over the top), the grand Sulemaniye mosque, Egyptian Spice market, Ortakoy and a Bosphorus cruise. In between we went to Cappadocia and the returned for a day to the Asian side of Istanbul. Ismail was again our guide and took us around to Camlica hill, Uskadur, Kuzguncuk and Kadikoy. Ismail always took us to good local restaurants as we wanted to try Istanbul street food rather than eat at fancy restaurants.
We spent 3 days in Cappadocia as well. Our guide Didem was superb. The places that we enjoyed the most were the Goreme open air museum and the Zelve open air museum. The geology and cave houses, some with churches and painted frescoes. The geology in Cappadocia is truly like nothing else we have seen. An ancient volcano deposited ash over a vast area and erosion and weathering over millions of years has created a unique geology of towers, conical shapes etc. The Derinkuyu underground city was one of the highlights. It is hard to imagine how this elaborate underground city could house 30,000 people, their livestock, grain, water and have elaborate ventilation systems. Didem also took us to local restaurants to eat simple, authentic Turkish food as we requested. Some of the stops to see overpriced Pottery and semi precious jewelry was something we could have avoided. The pottery and precious stones were lovely but the prices were absurdly high. The two castles Uchisar and Ortahisar were quite imposing. The clean air, fresh air in Cappadocia was a welcome change from the hustle and bustle of Istanbul. Due to weather conditions our Balloon trip got canceled on the day we booked it as well as on the reserve day. That would have enhanced the experience in Cappadocia

All in all a very successful trip that exceeded our expectations

From the moment we were connected with Elena from Serendipity Adventures in Costa Rica to plan our family vacation we knew we were in great hands. Elena and the team helped build us an itinerary which included all the adventures our family had in mind for our trip. She helped choose the perfect accommodations in each location which exceeded our family’s expectations. When our trip started we were picked up by Mariano who was patient, kind and professional. He also gave us great tips for our tours we had booked the next day with him. All of the tours started on time and all the transportation was comfortable and the guides who led the tours were knowledgeable and professional. We had a great driver who took us to Monteverde (Alex). He was very friendly and funny. He was great at giving us a lot of history and information about CR. He made the 3 hour trek seem short! He also took us to the Airport for our last day and he was extremely conscious of the time and made sure we ran on time. He is just a joy to learn from. Our favorite part of the trip was our tour of the national park in Manuel Antonio. The guide who led the tour was amazing and he had quite the eye to capture all the animals we encountered. Everyone communicated where to go, how to get picked up. It made the whole trip worry free. I was also able to communicate with Serendipity on WhatsApp if needed. We also enjoyed the catamaran and snorkeling! The lunch was delicious. Costa Rica is a beautiful country and having experienced travel agents help you make the whole experience worry free. Thank you to Elena, Mariano, Alex, faro travel and everyone else who made sure our family had the best experience. We will be back!

Activity Reviews

Private Manuel Antonio National Park Guided Hike

Costa Rica

Quality of Experience

Guides, Drivers and Staff

Transport

Treetopia: Tram, Zip Lines & Hanging Bridges

Monteverde

Quality of Experience

Guides, Drivers and Staff

Transport

Safari Float on the Peñas Blancas River

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip, made even more special by our wonderful guides.

Pratikshya, our expert guide in Kathmandu, has an impressive knowledge of the city’s history and culture. She helped us truly understand the traditions behind each place we visited. She was very accommodating, took great care of us, and communicated clearly in English throughout the trip.

Hem, our local guide in Pokhara, was incredibly familiar with the trail—he seemed to know every turn by heart. He was kind, reliable, and made the hike feel both safe and enjoyable. He also communicated well in English, which made everything easier.

Hemanta, our guide in Chitwan, who is from the Tharu community, gave us a deeper appreciation of the area. His connection to the place was evident, as he shared insights into village life, as well as the local wildlife and natural surroundings.

All the transfers were well taken care of, and everything—from our accommodations to each transaction—went smoothly. Special thanks to Amanda and her team for ensuring everything was seamless and stress-free.

Overall, we felt very well taken care of and learned so much from each of them. Highly recommended!

Hotel Reviews

Green Mansion Resort

Chitwan

Our best stay of the trip. The property offers excellent amenities and truly top-notch service, with especially warm and attentive staff in the dining area. The gardens and surroundings are beautifully maintained, and our room with a front porch was a lovely touch. The buffet meals (breakfast, lunch, and dinner) had a wide selection and were consistently good.

Authenticity & Character

nature-integrated design with a luxurious feel

Location

Beautiful and serene setting surrounded by lush gardens, located near the Elephant Breeding Center, just a short walk away from the Tharu Village.

Staff

Exceptionally warm, attentive, and professional service

Cleanliness & Comfort

Immaculately maintained rooms with excellent comfort and amenities

Mum's Garden Resort

Pokhara

A very comfortable and well-kept lodge. The rooms were cozy with nice balconies, and the amenities were great. We especially appreciated the restful sleep after long hiking days, as well as their fast laundry service. Breakfast was generous and satisfying, perfect to start the day.

Authenticity & Character

Charming lodge feel with a cozy, local touch

Location

Quiet and conveniently located; a bit of a walk to restaurants, but very peaceful

Staff

Efficient, helpful, and accommodating; fast laundry service

Cleanliness & Comfort

well-maintained, cozy rooms with great amenities

Shechen Guest House

Kathmandu

A unique and peaceful stay within the monastery grounds, allowing us to be immersed in the presence and daily life of the monks. The garden is beautiful and adds to the serene atmosphere. While the rooms could benefit from updating—especially the restroom, which felt a bit old—the warm hospitality and genuine service of the staff made up for it.

Authenticity & Character

within monastery grounds, immersive experience

Location

near the Boudhanath Stupa (walking distance), also near the airport (short drive)

Staff

The food servers were warm and kind. The cleaning ladies were also kind and helpful.

Cleanliness & Comfort

could be cleaner; the restroom looks old, and the amenities need updating

Activity Reviews

In Chitwan - Jungle and Village

Chitwan National Park

The canoe ride was a peaceful and scenic way to start the day, with sightings of birds and crocodiles in their natural habitat. The jungle walk was the highlight—we were able to see a rhino up close, which was an incredible experience. The jeep safari was also enjoyable, though we didn’t spot the Royal Bengal tiger.

Quality of Experience

Exciting and memorable wildlife experience. What stood out? Seeing a rhino up close during the jungle walk.

Food

Buffet-style meals with good variety.

Guides, Drivers and Staff

Very knowledgeable and attentive. Deep familiarity with the area and wildlife.

Transport

Well-organized safari and activity transfers.

Arrival in Chitwan National Park

Chitwan National Park

We were warmly welcomed upon arrival, and the Tharu village tour was a great introduction to the local community and culture. The visit to the elephant breeding center was also a nice addition. One area for improvement would be more punctual hotel transfers, as we experienced some waiting time at the bus park.

Quality of Experience

Great introduction to the local culture.

Food

Satisfying and decent variety.

Guides, Drivers and Staff

Warm and welcoming overall.

Transport

Well-arranged overall, but the timing of pickup can be better.

Hike Naudanda to Sarangkot Cable Car

Pokhara

A major highlight of the trip. We were lucky to have clear views of Annapurna I, Annapurna South, and Machapuchare. Ending the hike with a cable car ride down from Sarangkot was a great and relaxing finish.

Quality of Experience

Scenic and rewarding hiking experience. Clear views of the Annapurna mountain range.

Guides, Drivers and Staff

The guide was knowledgeable along the trail, had good familiarity with the route, and provided steady guidance.

Transport

on-time pick up

In Pokhara - Peace Pagoda, Waterfall and Caves

Pokhara

A well-rounded introduction to Pokhara—from the lake experience to caves and scenic spots. Despite our delayed flight, our guide ensured we still covered everything. A nice highlight was the stop at a local workshop where we saw how cashmere is made. One suggestion would be to better prepare guests for the steep hike up to the Peace Pagoda.

Quality of Experience

Well-rounded and enjoyable despite schedule changes. What stood out? Variety of experiences in one day—from nature to local crafts.

Guides, Drivers and Staff

Flexible and very accommodating. They adjusted the itinerary so we could still see everything.

Transport

Good time management despite the delayed flight.

Explore Swoyambunath The Monkey Temple, Kathmandu Durbar Square and Pashupatinath

Kathmandu

Kathmandu Durbar Square can feel overwhelming due to its size and richness in detail, but having a knowledgeable guide made it much more enjoyable and easy to appreciate. Visiting Pashupatinath gave us a deeper understanding of Hindu cremation practices—while not the most visually aesthetic, it was a meaningful and eye-opening cultural experience.

Quality of Experience

Deep and eye-opening cultural experience.

Food

We visited the Himalayan Java Coffee near Swoyambunath. It was a nice place to have coffee and food.

Guides, Drivers and Staff

Expert guidance made everything easier to appreciate.

Transport

Easy movement between multiple major sites.

Early Morning Mt Everest Scenic Flight

Kathmandu

One of the best decisions we made. Seeing the Himalayan giants up close was unforgettable. The flight crew guided us throughout, pointing out each mountain, and we were also given a pamphlet with labeled peaks, which made the experience more informative and engaging.

Quality of Experience

Seeing Mt. Everest and nearby peaks up close, with guidance from the flight crew

Guides, Drivers and Staff

We were picked up on time.

Transport

well-organized, from the booking to the hotel-airport-hotel transfer, everything was coordinated

Explore Kathmandu: Patan and Boudhanath

Kathmandu

A great cultural immersion experience. Patan, known as the “City of Art,” gave us a deeper appreciation of Nepal’s history, craftsmanship, and way of life. Boudhanath Stupa is a must-visit—it’s the largest stupa and a vibrant spiritual hub, surrounded by restaurants, shops, and cafés, making the visit both meaningful and enjoyable.

Quality of Experience

Rich cultural immersion and meaningful exploration.

Food

We are still acquainting ourselves with the food since most are unfamiliar to us.

Guides, Drivers and Staff

Knowledgeable and very accommodating. Clear explanations by Partikshya (she speaks English well) and genuine care throughout the tour.

Transport

well-arranged, efficient transfers between sites

Our Spring Japan trip was organized by Sandy, and it was amazing! I've always heard that Japan is a country worth visiting and it's true! What a place :) Sandy answered many questions from our group before we traveled and during our visit. Our guides made sure that our excursions ran smoothly. Yuki went above and beyond in explaining history and special features of the sites we visited. His love for Japan made our trip very enjoyable. The trip exceeded expectations.

Hotel Reviews

The Royal Park Canvas Osaka Kitahama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kyoto Tokyu Hotel

Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Asakusa View Hotel Annex Rokku

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Miyama Village Tour From Kyoto

Japan

Quality of Experience

Guides, Drivers and Staff

Transport

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Everyone worked hard to see that we enjoyed the tea ceremony.

Quality of Experience

Guides, Drivers and Staff

Had trouble finding the location. The Staff at the location was Amazing.

Transport

Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Chase Cherry Blossom with Meiji Jingu in Tokyo

Tokyo

Beautiful Gardens!

Quality of Experience

Guides, Drivers and Staff

Transport

Learn the Secrets Behind Sushi in a Cooking Class

Osaka

The teaching chefs were incredible.

Quality of Experience

Guides, Drivers and Staff

Transport

Our family trip to Barcelona, Valencia and Madrid was amazing and memorable. The hotels accommodation were fabulous, clean and the staff were welcoming and helpful. We treated with respect and kindness. Our tour guide on our first night was warm, welcoming, informative and super helpful. Our tapas crawl was just fantastic, the history of the restaurant and food was amazing and so informative about the region. Our train experience from one city to the next was different full of culture and the sites were spectacular. Giorgio our travel agent made certain that our group experience the best of every region and the accommodation were one of my best experiences thus far. Thank you Giorgia 👍 I would absolutely recommend Kimkim.

Hotel Reviews

H10 Puerta de Alcalá

Madrid

I would have loved to have extend our stay to an extra day to absorb and see more of the sites but beautiful city

Authenticity & Character

staff

Location

Proximity

Staff

Amazing staff were informative attentive and extremely supportive and supportive

Cleanliness & Comfort

Clean

Hotel & Spa Plaza Mercado

Valencia

This hotel was stunning the room staff proximity to different shops restaurants and culture.

Authenticity & Character

Staff .

Location

Close proximity to shops, restaurants cultural sites.

Staff

Every one from front desk to the cleaning crew and restaurant members

Cleanliness & Comfort

Room

H10 Racó del Pi

Barcelona

The hotel accommodation and staff were so accommodating, friendly and welcoming. Would definitely recommend this hotel.

Authenticity & Character

Staff

Location

Proximity , food, shopping

Staff

Absolutely welcoming informative

Cleanliness & Comfort

Everything was on point

Activity Reviews

Cook Paella like a Valenciano

Valencia

It was interactive enlightening informative and so much fun.

Quality of Experience

Staff the food. Great experience

Food

Preparing and enjoying the fruits of our labor.😂

Guides, Drivers and Staff

There hospitality

Transport

Viewing the sites

Mediterranean Sailing Experience & Live Spanish Guitar Music

Barcelona

Amazing the staff was warming and welcoming

Quality of Experience

Staff

Guides, Drivers and Staff

Staff views

Transport

Barcelona in Bites: Tapas as Local

Barcelona

The tour guide was informative, friendly and knowledgeable. Enjoyed his presentation and discussion

Quality of Experience

Food and tour guide

Food

Tapas

Guides, Drivers and Staff

Hospitality

Transport

Easy access to transportation

Trip was great but the hotels left a little to be desired. The first hotel in Amsterdam (Mai(), gave us a room where we could not even stand up straight without hitting the rafters of the roof. We changed the room but the replacement was tiny with nowhere for us to put our luggage. When i asked for a luggage rack I was told there were none in the hotel. I later spoke to their maintenance man who was able to get us two racks, but the room was so small that there was little room for their use. There was no closet and no bureau for us to use. As for the James hotel, it was quite nice but there was no breakfast service. In its stead, we were give coupons for 120 Euro to use in their self service area which had hard boiled eggs, bread, boxed cereal, coffee etc. This was certainly not a breakfast. We only used about 45 euro; the remaining money went to waste. We did however use the area's tables for our dinner which we brought in from local restaurants. In addition, this was the hotel where we were supposed to drop off the transportation cards to be mailed back to you. Unfortunately, the hotel policy would not allow us to do this. We had to find alternative postal resources to return the cards. As for the Maek hotel. Upon registering, we noticed a filthy mattress with either chocolate or blood stains. This was brought to the attention of the front desk and we were given another room (which did not have enough pillows). We asked for more pillows but never received them. Also, one day we did not have enough towels and when we notified the front desk, we were told we had to go back down to the lobby to get them ourselves. This happened after we had already gone down to the front desk because our electronic keys did not work (a recurring experience). In addition, there was insufficient personnel at the front desk. When we arrived, there was nobody manning the front desk and we were forced to wait an inordinate amount of time before we could check in. This was a common occurrence. Indeed, when we tried to check out at the end of our stay, there was nobody at the front desk; we just left our room keys with a handwritten note that we were checking out.

Hotel Reviews

Maek Hotel Antwerpen Centraal - Handwritten Collection

Antwerp

See previous comments

Authenticity & Character

Location

Staff

More staff needed. More attention to detail needed by staff members.

Cleanliness & Comfort

Housekeeping needs improvement

The James Hotel Rotterdam

Rotterdam

See previous comments

Authenticity & Character

Location

Staff

Friendly and helpful

Cleanliness & Comfort

BREAKFAST

Hotel Mai Amsterdam

Amsterdam

See previous comments

Authenticity & Character

Location

Staff

Activity Reviews

Explore Ghent with city card

Belgium

We did not go to Ghent. Enjoyed a quiet day in Antwerp watching the local people interact with eachother. Spent time stad park which was very enjoyable.

Bruges - Hans Memling Collection at Sint-Janshospitaal

Belgium

Expected more relating to health care when hospital was active

Quality of Experience

Bruges - Private guided walking tour

Belgium

Quality of Experience

Guides, Drivers and Staff

Antwerp - Day trip to Bruges

Antwerp

Quality of Experience

Guides, Drivers and Staff

Transport

Antwerp - Private guided Food Tour (on foot)

Belgium

Quality of Experience

Food

Guides, Drivers and Staff

Antwerp - MAS (Museum Aan de Stroom)

Belgium

Quality of Experience

Antwerp - Red Star Line Museum

Belgium

Quality of Experience

Brussels - Comics Art Museum

Belgium

Quality of Experience

Brussels - Waffle-making workshop

Belgium

Quality of Experience

Guides, Drivers and Staff

Brussels - Private guided walking tour

Belgium

Quality of Experience

Guides, Drivers and Staff

Antwerp - Day trip to Brussels by train

Belgium

Quality of Experience

Transport

Antwerp - Chocolate Nation

Belgium

Good for kids. Not very informative for adults.

Quality of Experience

Antwerp - Private guided walking tour

Belgium

Quality of Experience

Guides, Drivers and Staff

Delft - Delft Blue High Tea

Belgium

Quality of Experience

Guides, Drivers and Staff

Staff not attentive

Delft - Delft blue pottery

The Netherlands

Quality of Experience

Delft - Vermeer Center

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Rotterdam - Stroll in the park & local food

Belgium

Quality of Experience

Rotterdam - Boijmans van Beuningen (Depot)

Belgium

Quality of Experience

Rotterdam - Kinderdijk windmills by public boat (waterbus)

Belgium

Quality of Experience

Transport

Leiden - Hortus Botanicus

The Netherlands

Quality of Experience

Leiden - Lakenhal Museum

The Netherlands

Quality of Experience

Leiden - Private Guided city walk

Belgium

Quality of Experience

Guides, Drivers and Staff

Transport

Rotterdam - Day trip to Leiden

Rotterdam

Quality of Experience

Guides, Drivers and Staff

Transport

Rotterdam - harbor boat tour

Belgium

Boring.

Quality of Experience

Amsterdam - Grand Dutch Food & History Tour in a small group

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Amsterdam - Anne Frank House

The Netherlands

Quality of Experience

Haarlem - Windmill de Adriaan

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Haarlem - Self-guided cycling route to the Keukenhof & through the tulip fields

The Netherlands

Quality of Experience

Transport

Didn't need electric bikes.

Amsterdam - Day trip to Haarlem by train

Amsterdam

Quality of Experience

Transport

Amsterdam - Rijksmuseum

The Netherlands

Quality of Experience

Amsterdam - Canal cruise (join in)

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Van Gogh Museum

The Netherlands

Amsterdam - Private guided historic city walk

Belgium

Quality of Experience

Guides, Drivers and Staff

Public transport pass Netherlands (OV chip card)

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Private guides were great

Transport

easy to use

We have done lots of traveling and have always planned every detail of our trips, hotels, transportation, tours/attractions, etc, etc. This is the first time that we decided to use a Travel/Tour Service. I googled searched for the top travel services and KimKim was one of the recommended services. Everyone that assisted us with planning the Mexico City Tour have been top-notch, Ana, Luz, and Pablo our daily tour guide made this trip so memorable. Thank you

Hotel Review

Zócalo Central

Mexico City

The Hotel was in a beautiful area, lots of things to see and lots of restaurants. The Hotel staff were excellent, the Hotel is beautiful, and the rooftop restaurant/breakfast buffet was amazing. The Coffee and light snack Cafe in the lobby was also amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Thank you!

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Lucha Libre Experience & Mezcal Tasting

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Museum of Anthropology and Chapultepec Castle

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Mexico City

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Casa Azul + Anahuacalli

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

It was a relief having Anthony from KimKim helping us plan the trip. I became very overwhelmed with the planning aspect once we had decided against a cruise. From arranging transport from island to island, to strategically planning hotels, etc, it was so helpful having them take the reins and plan the trip. It was a huge weight off my shoulders.

We really appreciated the dedication of our guides to nature and the animals of the Galapagos. They were all very knowledgeable and you could feel the respect they had for the natural world. Julio, Darwin, Charlie and Enrique were fantastic. Darwin was perhaps the most animated and just as excited as we were about the animals we saw. The planned meals were very good. The transportation went off without a hitch. We loved both hotels and the service at both (La Isla and Iguana crossing). Joseph at La Isla went above and beyond also. Overall everything was great.

Great experience, seamless planning, unique experiences. Fantastic personalized support. Such a positive experience. Cant wait for our next trip!

Hotel Review

Hotel Elysées Céramic

Paris

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

French Cooking Class & Market Visit

Paris

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was our first international trip and it was wonderful! Clemens, Andrea, and Kamila organized everything beautifully. We appreciated the use of the app and the team was always available for questions and recommendations.
The planned tours had personable, knowledgeable guides who made you feel like a friend. We especially loved our Vespa tour with Federico, Your Buddy on the Coast! We will definitely work with KimKim for our next trip!

We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip.

The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make sure things were going as planned.

There were many cities and adventures we wouldn’t have chosen without Eleanor’s recommendations (such as 2 short day hikes along the Nakasendo Trail and Kiso valley, tea ceremony in Kyoto, onsens and sentos at all hotels). The guides and drivers recommended by Eleanor were all excellent. Japan was absolutely memorable and fantastic on all levels. We look forward to going back. I highly recommend Eleanor and kimkim if you are planning a trip to Japan.

We loved our trip to Portugal. Pedro did a great job of listening to our needs and planning an amazing Portugal experience for the four of us. Our drivers were exceptional. Carlos and Ricardo were especially informative, fun and flexible during our day long rides.
The boutique hotels were special. We feel in love with the Hotel Britania in Lisbon. This was a perfect place to begin our journey. We also loved the hotels in Lagos (beautiful view of ocean) and the Miragem in Cascais(lovely pool and spa). The breakfasts were delicious and the staffs at these hotels were friendly and helpful. The only hotel that disappointed us was the hotel in Porto, the Eurostar. This was not Pedro's fault as he had given us options and we chose to be on the river. This hotel was sterile feeling and not particularly welcoming.
The itinerary was perfect and we loved all places we visited. The tour guides, Silvia in Lisbon and Sarah in Porto, were excellent. Our day in the Douro Valley was magical and we are all still talking about the amazing food we had at our lunch at the winery.
We are home with amazing memories that will stay with us and loving the country and people of Portugal.

1- Yental, the food tour guide was excellent and even cleaned bird crap from Maria's hair.
2- The Malt's Hotel in Harlem was beautiful. Henk and Annemarie were amazing owners, very friendly, knowledgeable and accommodating hosts. Very clean and excellent breakfasts . The stairs would be an issue if we were older or had knee or back issues. Thank God we are not there yet. We give them an A+
3 - The James Hotel was excellent, sleek and modern, but room 410 was too dark and would benefit from an additional standing light or brighter and dimmable ceiling lights. The $15 vouchers each per person, per day, were perfect for a delicious, hearty breakfast, plus evening snacks and drinks were great. The hotel staff and cafe personnel were professional, super friendly and helpful! A+
4 - The Huys van Leyden Boutique Hotel was so beautiful. The amazing breakfast buffet, plus made to order omelets and pancakes were sooo delicious. Our room #12 was clean and beautiful, also was our favorite hotel room on the trip. However, the stairs to our room and then the 2nd floor stairs to the bathroom would be an issue for some one older with mobility issues but we loved it! The outside rooftop patio was a special treat, but needed to be swept. We would suggest a total of 4 chairs outside, since we were traveling with another couple, and we had a lovely Happy Hour there. Love the green parrots and magpies flying around! The bed pillows were too soft and fluffy. Suggest the addition of 2 firm pillows per room. The staff there were excellent, friendly and most accommodating. A+
5. All of the museums, the canal tour, the Anne Frank House, the bike reservations, Keukenhof Flower Show and Parade, the trip to Gouda with the wine and cheese tasting were all excellent. It was extremely helpful to have all the ticket reservations made in advance, along with the train, bus and tram passes too! It was the trip of a lifetime in a magical country!

Hotel Reviews

Huys van Leiden

Leiden

see previous comments

Authenticity & Character

Authentic cultural hotel with a gorgeuous antique vibe!

Location

Close to everything we were seeing !

Staff

Amazing professional, patient, friendly and accommodating staff.

Cleanliness & Comfort

Very clean and comfortable. Suggest 2 firmer pillows per room.

The James Hotel Rotterdam

Rotterdam

see previous comments

Authenticity & Character

Authentic modern cultural experience

Location

Modern and sleek.

Staff

Amazingly professional and helpful staff!

Cleanliness & Comfort

Modern and clean

Hotel Malts B&B

Haarlem

see previous comments

Authenticity & Character

Authentic cultural experience

Location

Quiet and lovely

Staff

Superb!

Cleanliness & Comfort

Everything was immaculate!

Activity Reviews

Gouda - Cheese Experience

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Rotterdam - Day trip to Gouda

Rotterdam

Quality of Experience

Guides, Drivers and Staff

Transport

Delft - Delft blue pottery

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Delft - Vermeer Center

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

The Hague - Mauritshuis Museum

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Rotterdam - FENIX

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Anne Frank House

The Netherlands

The only problem was the location of the headset activation numbers in each room! We had to walk in front of others already in the room. It was annoying to the visitors already there listening to the Anne Frank stories and to us. The activation numbers need to be relocated directly as you enter the room, on each side of the room entry, for better flow of visitors.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Rijksmuseum

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Canal cruise (join in)

The Netherlands

Booking was a problem. They did NOT have our KimKim reservation, but were able to rebook us later that same day.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Van Gogh Museum

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Public transport pass Netherlands (OV chip card)

The Netherlands

The OV chip card did not allow us to use the public toilets!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Very clean public transporation!

Haarlem - Day trip to Amsterdam by public transport

Haarlem

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Grand Dutch Food & History Tour in a small group

The Netherlands

Quality of Experience

Food and beverages were perfect and delicious!

Guides, Drivers and Staff

Yental , our guide, was excellent!

Transport

Haarlem - Half-day trip to Zaanse Schans by public transport

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Haarlem - Self-guided cycling route to the Keukenhof & through the tulip fields

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Haarlem - Windmill de Adriaan

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Haarlem -- Frans Hals Museum

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim did a great job planning our trip to Greece. We stayed in Athens, Naxos and Santorini. The locations that we stay at were centrally located and nice. Our guides were great including Elena at the Acropolis, Elizabeth in Athens, Photos for the Athens nightlife, Alex in Naxos and Panos is Santorini. We had an awesome lunch at a culinary atelier in Vourvoulos that was fantastic! Angeliki was our travel agent and was always available to answer questions even over the weekend. It was a fabulous and memorable trip. The only fail was our accommodations in Oia which was a shared suite for 4 people which was very uncomfortable. Other than that, I would rate it a 10. Thanks for a memorable trip! Yamas!!

Hotel Reviews

Ode Villa Santorini

Santorini

Nice location but not as expected. The “junior suite” was more for kids and not 4 adults. The loft was a joke for 2 adults. You could not even stand without hitting your head!!

Authenticity & Character

Second suite not made for 4 adults. Needs more bathrooms and bedrooms.

Location

Located close to the waterfront and you could see the sunset from out deck

Staff

The man that made of breakfast was nice.

Cleanliness & Comfort

Second suite not made for adults. Place seemed old and not in good shape.

Castle Mansions

Naxos

Great accommodations

Authenticity & Character

Near the castle and you could see the ocean from our balcony

Location

Centrally located but tucked away so not too loud. Could see the ocean in the distance and near the castle.

Staff

Very nice

Cleanliness & Comfort

Clean and nice

Athens Woo Suites

Athens

This place was awesome and centrally located to everything in Athens. It was in the square with Athens church. The ladies at the front desk were friendly and helpful and the free breakfast was a great touch!!

Authenticity & Character

Small boutique hotel

Location

Centrally located and a great view of the cathedral and square.

Staff

Very friendly and helpful with recommendations

Cleanliness & Comfort

Clean and newly renovated

Activity Reviews

Cheese, Wine & Deli Tour in Naxos!

Naxos

Alex and Victor were great!!

Quality of Experience

Guides, Drivers and Staff

George was awesome!!

Transport

Naxos Highlights Tour

Naxos

Alex was great and informative!!

Quality of Experience

Food

Authentic food especially the goat was great!!

Guides, Drivers and Staff

George was awesome!!

Transport

All time classic Santorini 2026

Greece

Panos was great!! Very knowledgeable!! And the tour and the old city was fantastic. The lunch at the culinary school was the icing on the cake. Food was authentic and great!! We also visited a monetary on top of a mountain with a great view and then went to a restaurant/bar with a fantastic view. The whole tour and day was fantastic overall. Thanks Panos!! :)

Quality of Experience

Fantastic experience all around!!

Food

Guides, Drivers and Staff

The driver was amazing. We went up to a monastery on a tight rode and it was amazing that we came back alive!! They truly are professionals!!

Transport

Full Day Private Cruise to Panteronisia, Feira, Antiparos Town & Paros

Naxos

Beautiful ride. We went to a cave and blue lagoon. Also got off in Antiparos to look around. Very fun!!

Quality of Experience

Beautiful views!!

Guides, Drivers and Staff

Guide was good.

Transport

Private Sunset Cruise with Catamaran Lagoon 380/400

Santorini

This was the best experience of our trip. We did not expect a beautiful sunset as it had been cloudy all day and were surprised by the most beautiful sunset ever! The crew was so nice and friendly and fun!! Maria our hostess was great!!!

Quality of Experience

Great crew and we had a fabulous time. The sunset was FANTASTIC as well!! Great finale to our trip!!!!

Food

Food was BBQ on the boat. Great experience!!

Guides, Drivers and Staff

Maria our hostess was awesome. The captain was great. She even took our picture. One of the crew was even dancing to our music selection. They were great and we had a fabulous time!!! Best part of the trip!!!!!!!

Transport

Our ride was short but memorable because we backed all the way down the hill at about 30 mph!! LOL

Athens Nightlife Tour: Music & Dance Experience

Athens

Photos was awesome! You truly got the flavor of Greek nightlife and their zest for life. He was fun to be around and his enthusiasm was contagious.

Quality of Experience

Guides, Drivers and Staff

Photos was great!! So much fun and full of life. His enthusiasm was contagious and dancing was really fun!!

Transport

The Delicious Athens Food Tour afternoon

Greece

Elizabeth was awesome. Very knowledgeable and fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Acropolis, Museum & Mythology Tour

Greece

Our tour guide Elena was great. Very knowledgeable and provided good information.

Quality of Experience

I don’t think you could fully appreciate this experience without knowing the background info provided by the guide.

Guides, Drivers and Staff

Very knowledgeable and added enough info without being boring.

Transport

It’s amazing how good the van and bus drivers are in this country!!

We planned a week trip to Mexico. With 4 days in Valladolid and 2 days in Playa del Carmen. We had a great time.
Our transfers were all private and they showed up on time. We had 4 guided tours at Coba, Punta Laguna, Rio Lagartos, and Ek Balam. For our free day in Playa del Carmen we booked a snorkeling trip ourself from a recommendation from our assistant that we texted with via WhatsApp.

Hotel Reviews

HM Playa del Carmen

Playa del Carmen

More like a mainstream hotel. Loud AC unit and other guests made us a bit uncomfortable

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Mesón del Marqués

Valladolid

We loved this hotel. It was rustic and charming, perfect vibes for our honeymoon. Friendly and helpful staff. Two attached restuarants made it very convenient for breakfast and quick dinners when we didnt want to walk far.

Authenticity & Character

Location

Across the street from the main square in Valladolid

Staff

Helpful and most spoke good English.

Cleanliness & Comfort

Activity Reviews

Ek Balam Archaeological Site & swim in a cenote

Mexico

We got to walk through parts of the ruins at Ek Balam with our guide. We climbed to the top and it was a great view. The cenote had jumping platforms and ropes. Lifejackets are available as well so it was easier to float around and enjoy the view out.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Cobá!

Mexico

Climbing to the top of the temple is a great experience. The only thing we had a hiccup with is our guide told us the bicycle taxi was not included and we would have to pay extra for it. We thought this was incorrect but did not say anything. Afterwards we were able to confirm our itinerary did say bicycle taxi included and the ticket stubs we took home with us said bicycle included as well. We ended up walking the 3 miles instead of riding so we were quite tired at the end of this activity when we didnt need to be.

Quality of Experience

Guides, Drivers and Staff

Transport

A pink-ish day at Río Lagartos & Las Coloradas

Mexico

We really enjoyed this trip but you dont get as close to flamigoes as it appears. I thought we would be close enough to easily see them with the naked eye but the closest we got was probably at least 500 feet away.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to Punta Laguna

Mexico

Wonderful. The Cenote is frightening to get into since it is so small but it was lots of fun. We saw Spider and Howler monkeys. Hiking, canoeing, ziplining, swimming, Mayan ceremony - so many things to experience here. All of the guides were very friendly. One of our guides got a ride home from our taxi and he showed us his property and beautiful gardens. It was so lovely to connect with him like that.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a private transfer to and from this activity.

Our trip to Ecuador and the Galapagos Islands was amazing and all thinks to Karla! She was able to tailor a custom experience for our family of 5. We have a 5 year-old and up and people with varying levels of interests and abilities and Karla was able to craft the perfect blend of adventure, animals and culture. She was also extremely responsive along the way. Anything we needed to know or figure out and she was able to get it answered immediately. I highly recommend working with her and wouldn't hesitate to do so again.