Kimkim Trip Reviews

4.8
Based on 18,344 ratings
Read 18,344 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The trip was AMAZING!
Patagonia | Nov 1 - Nov 9, 2025

H
Hunter S.
Anderson, SC | Reviewed on Nov 10, 2025
The trip was AMAZING! Every tour was so well organized and all the guides worked so hard to make sure the guests were safe, informed, and entertained. Jesse did a great job planning everything and did all the thinking for us so all we had to do was enjoy! Read more

The trip was AMAZING! Every tour was so well organized and all the guides worked so hard to make sure the guests were safe, informed, and entertained. Jesse did a great job planning everything and did all the thinking for us so all we had to do was enjoy!

Hotel Reviews
Remota Patagonia Lodge
Puerto Natales

The hotel was beautiful and the food was delicious!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

This was such a unique spot. Cute rooms. Delicious food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our Habitas Atacama
San Pedro de Atacama

The accommodations were very comfortable and the staff was so kind. The restaurant had delicious food and drinks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

Even though it was almost a full moon, we had an amazing experience! We got to see some really beautiful things. The people were so knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Cejar Lagoon, Ojos del Salar & Tebenquiche
Cejar Lagoon, Ojos del Salar & Tebenquiche
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera

Superb trip planning and execution! Hotels w...
Patagonia | Nov 1 - Nov 9, 2025

N
nancy j.
Atlanta, GA | Reviewed on Nov 10, 2025
Superb trip planning and execution! Hotels were top notch - interesting properties and excellent food. All transfers were perfectly done. Communication clear and helpful.
Excursions and tours were excellent and professional.
Top notch service!
Read more

Superb trip planning and execution! Hotels were top notch - interesting properties and excellent food. All transfers were perfectly done. Communication clear and helpful.
Excursions and tours were excellent and professional.
Top notch service!

Hotel Reviews
Remota Patagonia Lodge
Puerto Natales

Interesting architecture. Great staff and food.

Authenticity & Character
Location
Quiet location. Spectacular views.
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

Small property with something interesting in every corner. Each room is different- beautifully decorated with local items.

Authenticity & Character
Local character!!!
Location
Staff
Staff was super attentive and helpful.
Cleanliness & Comfort
Super comfortable beds. Heated towel racks. Wool slippers!!
Our Habitas Atacama
San Pedro de Atacama

Beautiful property and excellent staff. Food was very good - restaurant staff excellent. Great restful home base for Atacama desert experience.

Authenticity & Character
Location
Quiet area
Staff
Restaurant staff. Spa service.
Cleanliness & Comfort
Activity Reviews
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Patagonia

Great overview of the park. Guide was excellent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

Lots of great information and incredible sky views despite full moon.

Quality of Experience
Guides, Drivers and Staff
Transport
Base Torres Hike
Base Torres Hike
Patagonia

Amazing hike but at the top of my ability range. Stunning views. Guide was excellent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera

The trip organised by Steve and the team was everything we wanted and more
Cambodia | Oct 23 - Oct 29, 2025

A
Aaron J.
Australia | Reviewed on Nov 10, 2025

The trip organised by Steve and the team was brilliant. Every step of the way was seamless and communicated perfectly. Our guides were great (Ms Vouchlay is Phnom Penh and Arn is Siem Reap). Very informative a lovely. Our driver was also great. So nice, friendly and accommodating. All facets of our week in Cambodia were perfectly put together and Steve did a great job of adding in our requests to combine with the highlights along the way. Highly recommend.

Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on Nov 10, 2025

Dear Aaron & Elise,
Thank you for your kind words. This is exactly what we want to hear post-trip and I will share your appreciation with Ms Vouchlay and Mr Arn.
Thank you very much for travelling with us in Cambodia. Feel free to recommend the services of Kimkim and Travel Asia a la carte to your friends and family. As you can testify, Cambodia is a fascinating destination to travel in.
Best regards from Siem Reap,
Steve.

Vietnam 🇻🇳 Adventure
Vietnam | Oct 21 - Nov 1, 2025

K
Kelli F.
Seattle, WA | Reviewed on Nov 10, 2025

While weather interrupted our travel plans, Hien did a fantastic job to reroute us, set-up new events, and keep us safe along the way. Han and Ha Long Bay were highlights, and we rolled with the changes. Everyone we came in contact along the way (guides, drivers, etc.) was professional, well informed, and a pleasure to work with. TYVM and we will come again! Amazing!

Local specialist: Hien Do

Lucy was fantastic in planning our trip. We h...
South Africa | Oct 23 - Nov 3, 2025

W
William L.
Newark, NJ | Reviewed on Nov 10, 2025
Lucy was fantastic in planning our trip. We had a great travel experience. All our tour guides were excellent. Special shout out to Desmond Oliver in Capetown! Highly recommend using KimKim! Read more

Lucy was fantastic in planning our trip. We had a great travel experience. All our tour guides were excellent. Special shout out to Desmond Oliver in Capetown! Highly recommend using KimKim!

Hotel Reviews
Antrim House
Cape Town

Room just ok and was next to lobby/ kitchen. Early morning noise from kitchen staff. Location a bit out of the way. Would not recommend this place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nkosi Guest Lodge
Victoria Falls
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chobe Safari Lodge
Kasane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Drumstruck Experience
Drumstruck Experience
Cape Town
Quality of Experience
Guides, Drivers and Staff
Transport
Bo Kaap Tour including Traditional Cape Malay Lunch
Bo Kaap Tour including Traditional Cape Malay Lunch
Cape Town
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Nov 10, 2025
Hi William, Thank you so much for booking your trip with SALTY Travel and for taking the time to share your wonderful feedback! We’re thrilled to hear that you had such a great experience and that everything—from the planning to the guiding—helped make your journey memorable. It’s fantastic to know you enjoyed your time in South Africa, and we’ll be sure to pass along your kind words to Desmond Oliver in Cape Town — he’ll be delighted to hear your appreciation. We truly value all feedback,... Read more

Hi William,

Thank you so much for booking your trip with SALTY Travel and for taking the time to share your wonderful feedback! We’re thrilled to hear that you had such a great experience and that everything—from the planning to the guiding—helped make your journey memorable.

It’s fantastic to know you enjoyed your time in South Africa, and we’ll be sure to pass along your kind words to Desmond Oliver in Cape Town — he’ll be delighted to hear your appreciation.

We truly value all feedback, as it helps us continuously refine and enhance the experiences we create. It was an absolute pleasure planning your adventure, and we hope to welcome you back to explore more of Africa soon!

Warm regards,
Lucy & the SALTY Travel Team

Amazing Costa Rica 🇨🇷 Trip
Costa Rica | Oct 11 - Oct 19, 2025

Melanie
Melanie W.
Dallas, TX | Reviewed on Nov 10, 2025
The trip was amazing it was everything I asked for and more. All hotels were beautiful and top notch. All the excursions were exercised with out any issues. All transportation was on time. All excursions were definitely hand selected and all of the guides were knowledgeable and service oriented. We went to the La Fortuna waterfall, whitewater, hanging bridges, zip lining, night tour, coffee sugar cane chocolate tour, national Park tour and Damas boat tour. The animals were incredible. The... Read more

The trip was amazing it was everything I asked for and more. All hotels were beautiful and top notch. All the excursions were exercised with out any issues. All transportation was on time. All excursions were definitely hand selected and all of the guides were knowledgeable and service oriented. We went to the La Fortuna waterfall, whitewater, hanging bridges, zip lining, night tour, coffee sugar cane chocolate tour, national Park tour and Damas boat tour. The animals were incredible. The monkeys at our hotel and the wildlife was amazing to watch as you walked around your hotel. Loved the trip. Yuliana did a wonderful job planning for us, so we could just enjoy the trip with no worries!

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio

Beautiful hotel with lots of monkeys running around. You are bound to see them at any meal or at the bar. A sloth hangs in a tree you can view from the pool. Great happy hour for drinks. The buffet is delicious. Every staff member is helpful and friendly. Gorgeous hotel with great views that has you immersed in the wildlife!

Authenticity & Character
Monkeys that roam the property and exotic birds.
Location
Close to the beach and activities
Staff
So helpful. Service with a smile!
Cleanliness & Comfort
Very clean!
El Establo Mountain Hotel
Monteverde

Beautiful hotel nestled on the mountain high. Lots of wildlife sleeking around. Beautiful view from the office. Plantains served were the only thing I think they can improve on. The breakfast was good. And the scenery and walking trails were nice.

Authenticity & Character
I like it was nestled into the side of a mountainous area.
Location
Close to town.
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

The hot water spas were so nice to relax in after a long day of excursions. The swim up bar was great and the hotel itself is beautiful. The scenery is relaxing in the. Morning because of the procured lawns. Quick transportation to the various spots around the hotel. All personnel were very pleasant and helpful!

Authenticity & Character
Many of the natural plants surrounded you and being able to wake up and see the grew volcano was just paradise at the cicadas sang like a heartbeat of the jungle.
Location
It was close to a lot of excursions with very little travel time!
Staff
Many staff went out of there way to help you and answer questions. We would fill out water bottles at the bar every morning.
Cleanliness & Comfort
Hotel room very clean and housekeeping did a great job every day even leaving surprise towel animals on your bed.
Local specialist: Yuliana Valverde

This was our first time using KimKim and Marina's work was worth it!
Spain | Oct 22 - Oct 28, 2025

T
Tina R.
Minneapolis, MN | Reviewed on Nov 10, 2025
This was our first time using KimKim and it went great. The tapas tour (sorry I can't remember our guide's name) was amazing and we highly recommend!! The tours in Granada and Sevilla were wonderful and our guides were great! They were very knowledgeable. Everyone we met was very welcoming and great sharing local recommendations. I'm very happy we found Kimkim and it made the trip go so much smoother. Read more

This was our first time using KimKim and it went great. The tapas tour (sorry I can't remember our guide's name) was amazing and we highly recommend!! The tours in Granada and Sevilla were wonderful and our guides were great! They were very knowledgeable. Everyone we met was very welcoming and great sharing local recommendations. I'm very happy we found Kimkim and it made the trip go so much smoother.

Activity Reviews
Monumental Seville on Foot & Visit Real Alcázar
Monumental Seville on Foot & Visit Real Alcázar
Seville
Quality of Experience
Guides, Drivers and Staff
Exploring Granada’s Iconic Alhambra & Generalife Gardens
Exploring Granada’s Iconic Alhambra & Generalife Gardens
Spain
Quality of Experience
Guides, Drivers and Staff
A Night of Flamenco in a Sacromonte Cave
A Night of Flamenco in a Sacromonte Cave
Granada

This was fun. In a very small cave and filled wall to wall with people. I wish they would have a bit of introduction (in english) about who they are and what flamenco is.

Quality of Experience
Tapeo Like a Local: A Tapas Walk Through Málaga
Tapeo Like a Local: A Tapas Walk Through Málaga
Málaga
Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Marina Courtaut

Italy family vacation
Italy | Nov 2 - Nov 9, 2025

G
Gillian B.
Newark, NJ | Reviewed on Nov 10, 2025
We had the most wonderful time in Italy! Giulia helped us plan a personalized itinerary and was very responsive. Everything was booked easily and without any issues. She gave us great advice on activities and accommodations. We had such a nice trip and will definitely use Kimkim again! Read more

We had the most wonderful time in Italy! Giulia helped us plan a personalized itinerary and was very responsive. Everything was booked easily and without any issues. She gave us great advice on activities and accommodations. We had such a nice trip and will definitely use Kimkim again!

Activity Reviews
Vatican & Sistine Chapel Group Tour
Vatican & Sistine Chapel Group Tour
Rome
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
Italy
Private guided tour in Naples , 2 hours
Private guided tour in Naples , 2 hours
Italy
Half day tour in Pompeii
Half day tour in Pompeii
Italy
Rome by night in Golf Cart
Rome by night in Golf Cart
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati

Would use again
Ecuador | Oct 24 - Nov 3, 2025

Christine
Christine K.
Minneapolis, MN | Reviewed on Nov 10, 2025

Great pre-trip communication and help. Guides, especially pre-Galapagos, were fabulous.

Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 10, 2025

Dear Christine, thank you so much for your insight. I am happy to know that you liked your journey in Ecuador.

Warm hugs from the middle of the world.
Karla

Memorable "First" to France
France | Sep 25 - Oct 4, 2025

Susan
Susan W.
Hanover, MA | Reviewed on Nov 10, 2025
Liz and the KimKim team did a fabulous job planning our first trip to France. Liz worked with me through several iterations and connected my phone to ensure she was providing the experience we were looking for. She helped develop a very diverse 10-day trip throughout France, ensuring the places we wanted to hit - Nice, Paris, Normandy - where included and then some! Liz was always so responsive - even after our return when I had a question! She even sent some goodies - stickers and a water... Read more

Liz and the KimKim team did a fabulous job planning our first trip to France. Liz worked with me through several iterations and connected my phone to ensure she was providing the experience we were looking for. She helped develop a very diverse 10-day trip throughout France, ensuring the places we wanted to hit - Nice, Paris, Normandy - where included and then some! Liz was always so responsive - even after our return when I had a question! She even sent some goodies - stickers and a water bottle, after I booked as the trip was a gift. She even sent a hand written thank you card upon our return, such a nice touch especially when things feel so automated or less personalized.
The trip was wonderful. We especially enjoyed Champagne country, Giverny and seeing Monet's breathtaking gardens, paying our respect and learning more about history on the Normandy trip/tour, and really enjoyed the dinner cruise on the Seine. Southern France was great and so different than the north and Paris. We especially enjoyed the private tour guide we had with Lucy to see Antibes, Cannes and more. We're glad one of our day excursions also included Monaco - although that day felt more rushed and more checking in quickly to Ez, Monaco, etc - it was very brief in each area - 1 hour is all. The hotel in Nice as nice as well as Paris; however in hindsight, given where our meeting locations were in Paris for the various excursions, we wish we had a hotel that was closer to the meeting locations - especially when several days called for 6:30/6:45 am meet ups. With our hotel not being near the metro and such early times, we ended up using cabs and probably added another $250 to our trip in all the cab rides - including from the Paris hotel to the airport , which wasn't included in our other transportation. The cost for the Versailles and Giverny excursion was very expensive and wouldn't do it again, but glad we got to see the area. Our favorite excursions was the Champagne country, Normandy, private tour guide in Nice, Antibes and Cannes and the Seine dinner cruise. We were disappointed in the Notre Dame tour - the tour guide was lovely and we learned a lot, but for the money and time, all we did was walk around the exterior....it noted a tour and we were so happy given that Notre Dame had just reopened , then to find out that if we wanted to go inside we'd have to get in line which was wrapping around and a few miles long.
We enjoyed France and found everyone very kind and welcoming. Thank you for helping to create such a memorable experience!

Activity Reviews
Self-Guided Beach Day
Self-Guided Beach Day
Nice

we needed a "free day" :)

Quality of Experience
Full Day Exploration of Antibes, St-Paul-de-Vence and Cannes
Full Day Exploration of Antibes, St-Paul-de-Vence and Cannes
Nice
Quality of Experience
Guides, Drivers and Staff
Lucy was great!!!
Transport
loved having a private excursion - able to customize and really learn more about the area
Grand Riviera Journey: Eze, Monaco, Antibes & Cannes Excursion
Grand Riviera Journey: Eze, Monaco, Antibes & Cannes Excursion
Nice
Quality of Experience
Guides, Drivers and Staff
Transport
Private French Riviera Sunset Electric Cruise (with private transfer)
Nice
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour from Paris: D-Day Beaches Exploration
Full-Day Tour from Paris: D-Day Beaches Exploration
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Giverny & Palace of Versailles: Art, Royalty & Gardens
Giverny & Palace of Versailles: Art, Royalty & Gardens
Paris
Quality of Experience
Guides, Drivers and Staff
Driver was more of a driver and didn't go into too much until we got to Versailles
Transport
Seine River Gourmet Dinner Cruise with Live Music
Seine River Gourmet Dinner Cruise with Live Music
Paris
Quality of Experience
Transport
Really a neat experience!
Private Notre-Dame & Sainte-Chapelle Visit
Private Notre-Dame & Sainte-Chapelle Visit
Paris

Expected a bit more - travel guide was wonderful and enjoyed Sainte Chapelle, but Notre Dame was underwhelming and disapointing to not see anything but the outside (not a lot of value as we could have just walked there and saw it on our own and saved hundreds of dollars, frankly).

Guides, Drivers and Staff
Transport
None and had to navigate on our own, not horrible
Louvre Murders & Mysteries Experience
Louvre Murders & Mysteries Experience
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Jet lagged and new to Paris, would have been preferred to have a cab or transport lined up for ease and to reduce some stress - the hotel staff was helpful and helped us secure a cab
Champagne Region Day Trip with Tastings
Champagne Region Day Trip with Tastings
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Chreist

Justine put together a perfect trip. It was w...
France | Oct 31 - Nov 9, 2025

R
Richard S.
Newark, NJ | Reviewed on Nov 10, 2025

Justine put together a perfect trip. It was well organized and very detailed. No hiccups in the planning
Joel was extremely helpful whenever there was any type of emergency
Thanks

Local specialist: Justine Edelin

my guides were mi hombres😀Willie and Garcion...
Guatemala | Nov 2 - Nov 8, 2025

Edward
Edward S.
Switzerland | Reviewed on Nov 09, 2025
my guides were mi hombres😀Willie and Garcion(sp) I loved their company, professionalism, humor and friendship! They were on time every time. Garcion cooked lunch for us twice.... delicious ! He drove on the Guatemalan streets and trails expertly! Willie.... great rider, strong on the up hills sections. Picked trails based on my level of riding! Always concerned about me being bueno! I picked up more español and local culture, really the reason i chose Guatemala!im 100% happy with Kim Kim... Read more

my guides were mi hombres😀Willie and Garcion(sp) I loved their company, professionalism, humor and friendship! They were on time every time. Garcion cooked lunch for us twice.... delicious ! He drove on the Guatemalan streets and trails expertly! Willie.... great rider, strong on the up hills sections. Picked trails based on my level of riding! Always concerned about me being bueno! I picked up more español and local culture, really the reason i chose Guatemala!im 100% happy with Kim Kim Alex, and Old Town Outfitters, my guides and the equipment we used👍😀i ll be back and i want the same team!!!!

Hotel Reviews
Hotel Utz Jay
Panajachel, Sololá

very quit and cute

Authenticity & Character
central court with excellent plants
Location
close to the lake and main street
Staff
very helpful
Cleanliness & Comfort
very clean and authentic
Camelias Inn
Antigua

breakfast buffet on the roof with a view of Vulcan de fuego!!!

Authenticity & Character
True colonial architecture
Location
close to the center of town
Staff
bilingual and friendly
Cleanliness & Comfort
it's difficult to rate a bed your not used to, but i did sleep
Activity Reviews
Atitlan Slickrock MTB Ride
Atitlan Slickrock MTB Ride
Guatemala

last day great ride , tailored to my riding level, the uphills were still killing me

Quality of Experience
at this point i didn't want it to end
Guides, Drivers and Staff
another great picnic in a Guatemalan park
Transport
we drove over some difficult trails
Transfer to Lake Atitlán, Visit the Iximché Ruins
Transfer to Lake Atitlán, Visit the Iximché Ruins
Guatemala
Quality of Experience
Guides, Drivers and Staff
Transport
Mayan Traverse MTB Ride
Mayan Traverse MTB Ride
Guatemala

riding followed by ruin tour..... my kinda day very educational! Thank you Melvin

Quality of Experience
it's one of the reasons i picked Guatemala
Food
a true Guatemalan picnic
Guides, Drivers and Staff
Gerson cooked us lunch while i was on the tour!!
Transport
consistently great
Double Down Mountain Bike Tour
Double Down Mountain Bike Tour
Antigua

these were challenging trails for me and my guide helped me enjoy it

Quality of Experience
so scenic
Guides, Drivers and Staff
made it great .... never thought of throwing the towel in, finished the hardest day of trail riding
Transport
no way i'd drive here thank God for gerson!!!
Antigua Walking Tour
Antigua Walking Tour
Guatemala

Danial was my local historian for my tour of two museums. We found liquid refreshments at Cafe Nosa!

Quality of Experience
he's historically enlightening
Guides, Drivers and Staff
they got me there on time for the afternoon tour
Transport
Valley Ride - Bicycle Tour of Antigua's Villages, Farms, and Ruins
Valley Ride - Bicycle Tour of Antigua's Villages, Farms, and Ruins
Antigua

a great warm up ride, we hit a chocolate factory, coffee co op and a macadamian plantation shop

Quality of Experience
my guide was great company over chocolate and bread on the veranda
Guides, Drivers and Staff
lots of local knowledge from both of them
Transport
he's a great driver!!
Local specialist: Alex Coronado

I broke my foot the second day of our trip. M...
New Zealand | Oct 19 - Oct 27, 2025

Heather
Heather S.
Chicago, IL | Reviewed on Nov 09, 2025
I broke my foot the second day of our trip. Monika was able to get me an appointment in less than an hour at a location within a couple of blocks of where we were and make last minute adjustments to our itinerary for accessibility and one cancellation with an alternative option. We still had an amazing trip. We are already discussing another to catch what we missed! She was always friendly, available, personable, and full of good tips and advice on making the most of our time while not over... Read more

I broke my foot the second day of our trip. Monika was able to get me an appointment in less than an hour at a location within a couple of blocks of where we were and make last minute adjustments to our itinerary for accessibility and one cancellation with an alternative option. We still had an amazing trip. We are already discussing another to catch what we missed! She was always friendly, available, personable, and full of good tips and advice on making the most of our time while not over doing it.

Hotel Reviews
Rendezvous Heritage Hotel Auckland
Auckland
Authenticity & Character
Location
Very centrally located.
Staff
Front desk staff was great.
Cleanliness & Comfort
Regent of Rotorua
Rotorua

The restaurant menu seemed a bit overpriced. The portion sizes were small, somewhat bland, and not very filling. The restaurant experience was a bit awkward due to staff behavior. Housekeeping staff was very pleasant and accommodating.

Authenticity & Character
Location
Staff
Front desk staff and housekeeping were wonderful. We felt as if we had committed a social or cultural faux pa when dining in the restaurant, though we were unsure of what we may have done.
Cleanliness & Comfort
Naumi Hotel Wellington
6141

The decor was very odd and not to our taste. We were provided an accessible room, but had to move a heavy couch to make a viable pathway to the bathroom for me on my crutches. The hotel restaurant menu was very limited and not to our palette preferences.

Authenticity & Character
Lots of character- but not our vibe. Some of the color and pattern choices in the lobby, hallways, elevator, and our room were disorienting and frankly painful to the eyes.
Location
The parking garage was too small for their clientele- there were not enough spaces to accommodate us the first night.
Staff
Depending on who was working the counter, sometimes they were helpful and other times seemed bothered by being asked questions.
Cleanliness & Comfort
Tongariro Suites
Horopito

The hosts were very attentive and friendly. The food was fantastic and the opportunity to mingle with other guests was lovely. The view was spectacular!

Authenticity & Character
Location
A little out of the way, but worth it.
Staff
Cleanliness & Comfort
Villa Walton
Richmond Downs

Sue was amazing and coincidentally the other couple who was staying there at the same time also went to Hobbiton and we had wonderful conversation at a fantastic breakfast with fruits from Sue’s orchard. Picturesque grounds and comfortable accommodations. Also, Ted was a highlight. Would be happy to return.

Authenticity & Character
The grounds - beautiful landscaping and fragrant wisteria at the front door.
Location
Proximity to Hobbiton and local cuisine.
Staff
Sue (and her dog Ted)
Cleanliness & Comfort
Activity Reviews
Wellington - Full day Lord of the Rings location tour
Wellington - Full day Lord of the Rings location tour
Wellington

We were pleasantly surprised to find out this was a private tour.

Quality of Experience
Guides, Drivers and Staff
Dean was absolutely amazing. He was friendly, personable and was completely dedicated to making sure we experienced what we came for. He had the ability to guide the tour while also letting us weigh in on what was important to us to see.
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

As near an experience of full cultural immersion as can be accomplished by a tourist.

Quality of Experience
Food
All of it! The singing at the end was a phenomenal moment of connection for all.
Guides, Drivers and Staff
Transport
Glowworm Kayak Tour
Glowworm Kayak Tour
Rotorua
Quality of Experience
Guides, Drivers and Staff
Jason was an awesome guide! He was passionate about every part of the tour and was very accepting of those who may be less accustomed to being on the water or in caves at night, as well as those needing additional accommodation for physical limitations.
Transport
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua
Quality of Experience
Guides, Drivers and Staff
 All Blacks Experience
All Blacks Experience
Auckland
Quality of Experience
Guides, Drivers and Staff
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Nov 10, 2025

Dear Heather and Chuck,

Thank you so much for your kind words! I’m so sorry again that your trip started off with that unexpected injury, but I’m really glad we were able to make things work smoothly and that you still had such a wonderful experience.

It truly means a lot to hear that you enjoyed your time in New Zealand despite the setback — and I love that you’re already thinking about coming back to see the parts you missed! I’d be delighted to help you plan the next adventure when the time comes.

Wishing you a speedy recovery and a great rest of the week!

Warm regards,
Monika

Robert was concerned about trip satisfaction ...
Croatia | Oct 25 - Nov 1, 2025

duncan
duncan m.
Minneapolis, MN | Reviewed on Nov 10, 2025
Robert was concerned about trip satisfaction every step of the way. The hotels he selected were perfect. The side trips astounding. The Oyster feed on the water in Ston was delightful. He communicated through WhatsApp every day to make sure we were enjoying his home country of Croatia, even on our free days. We could not have asked for more from Robert. Read more

Robert was concerned about trip satisfaction every step of the way. The hotels he selected were perfect. The side trips astounding. The Oyster feed on the water in Ston was delightful. He communicated through WhatsApp every day to make sure we were enjoying his home country of Croatia, even on our free days. We could not have asked for more from Robert.

Hotel Reviews
Hotel Ambasador
Split

Pictures do not do this hotel justice. Even though late in the season the hotel was well staffed and very customer friendly. Being right on the harbor provided great opportunities to walk and enjoy Split. Old town was mere steps away. And the waterfront had dozens of places to eat and drink and take in the sights the harbour offered.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Pucic Palace
Dubrovnik

In the Heart of old town Dubrovnik. Room was spacious and the staff was very supportive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Split : Cooking Class, private or group
Split : Cooking Class, private or group
Split

One of the best cooking schools we have attended. began with a walk to the farmers market and then to the seafood market to select the ingredients to be used. Amazing. Our young chef had just won the all Croatia cooking contest.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Nov 10, 2025

Hi Duncan,

Thank you very much for your feedback an nice words!
I am very happy to hear you liked the trip.
Yes, I do care for every day :). It was a pleasure meeting you and showing you both around!
Thank you for your trust.
Warm regards from Croatia!
Robi

we had an amazing time in the galapagos & Qui...
Galapagos Islands | Oct 31 - Nov 2, 2025

Carla
Carla C.
Harrison, NJ | Reviewed on Nov 09, 2025
we had an amazing time in the galapagos & Quito unfortunately we had some weather issues affecting our flights from home causing us to reschedule flights & lost luggage our kim kim specialist Majo was able to get our luggage to the galapagos & although we missed a day & half in San Cristobal we had a wonderful time in Santa cruz for 3 days & when we returned to the city in quito a most delicious dinner arranged & paid for by kim kim . Plus a birthday party for our friend doug who this whole... Read more

we had an amazing time in the galapagos & Quito unfortunately we had some weather issues affecting our flights from home causing us to reschedule flights & lost luggage our kim kim specialist Majo was able to get our luggage to the galapagos & although we missed a day & half in San Cristobal we had a wonderful time in Santa cruz for 3 days & when we returned to the city in quito a most delicious dinner arranged & paid for by kim kim . Plus a birthday party for our friend doug who this whole trip was planned for his 60th also arranged by kim kim . Great tour guides & drivers in both places & transfers went well . Majo & her team went up & above to help us & was reachable easily . This is my third Kim Kim trip & each one has been a great experience.

Hotel Reviews
Hotel Palace Guayaquil
Guayaquil

dated but clean small restaurant only stayed 1 night on way to Galápagos

Authenticity & Character
They have a interesting history
Location
Staff
Cleanliness & Comfort
Holiday Inn Quito Airport, an IHG Hotel
Tababela

very helpful, professional, pleasant & courteous. 10min from airport, free shuttle. We had an issue with lost luggage they assisted our travel specialist kim kim to help get our luggage delivered to galápagos. Bernie bar manager was awesome!! we loved staying there breakfast was great too , very comfortable beds & rooms!!

Authenticity & Character
Location
10 min from airport free shuttle
Staff
Great staff
Cleanliness & Comfort
Activity Reviews
Guayaquil  - Free afternoon
Guayaquil - Free afternoon
Guayaquil

we got there at night it was day of the dead so we just had dinner about 3 blocks from our hotel & left early next day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Ecuador: Let Your Adventure Begin!
Welcome to Ecuador: Let Your Adventure Begin!
Galapagos Islands

we had travel issues related to weather kim kim was helpful in responding & rescheduling activities to fit our schedule

Quality of Experience
Reachable , concerned & adaptable
Guides, Drivers and Staff
Excellent drivers & guides
Transport
excellent
Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Nov 10, 2025
Hello Carla Thank you so much to you and everyone. You are such a beautiful group, kind, joyful, and full of good energy. It was a pleasure to be part of this special trip and to celebrate Doug’s 60th birthday with you. I’m so glad that, despite the unexpected weather and flight issues, everything worked out and you could enjoy the magic of both Galápagos and Quito. This is exactly the value of having a local specialist, someone who’s here to support you at every moment, adapt plans when... Read more

Hello Carla

Thank you so much to you and everyone. You are such a beautiful group, kind, joyful, and full of good energy. It was a pleasure to be part of this special trip and to celebrate Doug’s 60th birthday with you.

I’m so glad that, despite the unexpected weather and flight issues, everything worked out and you could enjoy the magic of both Galápagos and Quito.

This is exactly the value of having a local specialist, someone who’s here to support you at every moment, adapt plans when needed, and make sure you always feel taken care of.

Thank you again for trusting me and Kimkim. I hope we meet again for another adventure in South America!

Warm hugs from Ecuador,
Majo

Smooth honeymoon trip
Philippines | Oct 28 - Nov 2, 2025

R
Rachel S.
Denver, CO | Reviewed on Nov 09, 2025
Cami did a great job at planning our trip and organizing rides/transfers from the airport and to our excursions! All we knew for sure we wanted to do was go to El Nido and go island hopping, and Cami did all of the legwork! The Belmont Hotel and Seda Lio were great to stay at, she set us up with special honeymoon suites. Overall, we felt much safer having help with booking and planning, would recommend. Read more

Cami did a great job at planning our trip and organizing rides/transfers from the airport and to our excursions! All we knew for sure we wanted to do was go to El Nido and go island hopping, and Cami did all of the legwork! The Belmont Hotel and Seda Lio were great to stay at, she set us up with special honeymoon suites. Overall, we felt much safer having help with booking and planning, would recommend.

Hotel Reviews
Seda Lio
El Nido

We had a great stay and had a very spacious room! Even though the pool was closed for construction, there was still access to other pools if wanted (we didn't bother, we spent time in the ocean). They had a great breakfast buffet, and there is a bunch of other great restaurants walking distance.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Belmont Hotel Manila
Pasay City

It was a great stay that was close to the airport! It was our honeymoon and they had towels set up with swans/roses and dessert for us when we arrived. The transfer to the airport was very smooth. The breakfast buffet was great, but we probably wouldn't recommend their dinner/restaurant, we found out on our last day there are street food vendors just down the street we would've preferred to eat at.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Island Hopping in El Nido - Tour B
Island Hopping in El Nido - Tour B
El Nido

The island hopping was probably the highlight of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Island hopping in El Nido - Tour A
Island hopping in El Nido - Tour A
El Nido

We had a great time with our private island hopping tour, they even provided an authentic lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Cami Sarmiento

KimKim delivered a dream trip to Chile
Chile | Oct 29 - Nov 7, 2025

Valerie
Valerie M.
Chicago, IL | Reviewed on Nov 09, 2025
Co-workers have traveled with KimKim and referred me to give them try. WOW! Francisco hit the spot with all hotels, tours and planning for our trip to Chile. We wanted to visit the country from North to South. Communication was absolutely amazing! 10 Stars! Matito's communication while we were in the Santiago, Valparaiso, Calama and San Pedro de Atacama was excellent. Jose Luis in Punta Arenas and Puerto Natales area was excellent as well. I never wondered if a driver would show up. ... Read more

Co-workers have traveled with KimKim and referred me to give them try. WOW! Francisco hit the spot with all hotels, tours and planning for our trip to Chile. We wanted to visit the country from North to South. Communication was absolutely amazing! 10 Stars! Matito's communication while we were in the Santiago, Valparaiso, Calama and San Pedro de Atacama was excellent. Jose Luis in Punta Arenas and Puerto Natales area was excellent as well. I never wondered if a driver would show up. Never worried that our accommodations were amazing and in great locations. I highly recommend KimKim for your travel planning. It was seamless travel with no worries and the recommended tours were all amazing. Chile is truly an unspoiled beauty and I wouldn't miss any of the regions as they are all so very unique. We will be back KimKim as soon as we select our next journey!

Hotel Reviews
Weskar Lodge
Puerto Natales

Our last location in Chile. Weskar was beautiful and just off the edge of town. Easily walked to town or 3000 Pesos for an Uber. Our view was incredible and we watched the sunset from our chairs in the room. We dined several times in the restaurant and breakfast was very good. The staff was helpful and considerate in filling water bottles and answering our many questions about the area with detailed maps and information.

Authenticity & Character
Called a lodge, but truly a luxury lodge!
Location
Very perfect location for viewing the fjord and snow capped mountains.
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

What an absolute treasure! So creative with each room uniquely themed. We stayed in The Office! What a beautiful balcony overlooking the town and water. The staff was so friendly! They were wonderful. After a rough sea in the Strait of Magellan and a husband with seasickness, they provided a lounge to get his balance back even though we were checked out. The dining experience was excellent! Highly recommend a dinner here.

Authenticity & Character
Best unique rooms individually themed. The Office was so fun!
Location
Beautiful views!
Staff
The staff went out of their way to accommodate us with a special situation.
Cleanliness & Comfort
Very comfortable sleeping arrangements
Hotel La Casa de Don Tomás
San Pedro de Atacama

DonTomas was quite a spread of adobe cobbled rooms. We walked to the main central area many times and it was a very easy 10-15 minute stroll. The accommodations were comfortable and very clean. The staff was very good and helpful and the dining in the on-site restaurant was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Castillo Rojo
Santiago

Hotel Castillo Rojo was beautifully historic. The old castle and in Bellavista area. We were able to walk to many areas and dining in the neighborhood was great! Our room was beautiful and well appointed, comfortable sleeping, with a chilled sparkling wine to begin our journey. The hotel is very secure and safe. The staff at the hotel was so very helpful and pleasant. Very helpful with our inquiries.

Authenticity & Character
Location
Loved walking right in the Bellavista district.
Staff
Castillo Rojo staff is the best! Thank you for recommendations for dining and assisting us with questions.
Cleanliness & Comfort
Activity Review
Estancia La Península Full Day
Estancia La Península Full Day
Puerto Natales

Absolute must. Such a special experience and so well orchestrated. Amazing open spit cooked lamb dinner and vino to enjoy after a 2 hour ride to views that are spectacular. Loved the staff and ranchers. The property is beautiful and the remoteness and peacefulness was a perfect last day for our journey to Chile.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Nov 10, 2025
Hi Valerie, Wow — thank you so much for this wonderful 5-star review! 🌟
I’m truly happy to know that you and your husband had such a great experience exploring Chile from north to south. It was a real pleasure helping you plan this trip and making sure everything went smoothly along the way.
I’m also thrilled to hear that you enjoyed all the hotels and tours — especially La Yegua Loca and Estancia La Península, two of my favorites here in Patagonia! Your kind words mean a lot to me and to... Read more

Hi Valerie,

Wow — thank you so much for this wonderful 5-star review! 🌟
I’m truly happy to know that you and your husband had such a great experience exploring Chile from north to south. It was a real pleasure helping you plan this trip and making sure everything went smoothly along the way.

I’m also thrilled to hear that you enjoyed all the hotels and tours — especially La Yegua Loca and Estancia La Península, two of my favorites here in Patagonia! Your kind words mean a lot to me and to our entire team at Responsible Travel.

I really hope we can work together again for your next adventure — maybe another beautiful corner of South America!

Warm regards,
Francisco

Sebastian had only a short time to create an ...
France | Oct 28 - Nov 7, 2025

Stephen
Stephen B.
Dallas, TX | Reviewed on Nov 09, 2025
Sebastian had only a short time to create an itinerary for our trip and he did an amazing job. Each hotel was unique and comfortable and in a good location. The guides he booked were friendly and knowledgeable and helped us know more about French culture and history. The wine tours gave us new appreciation for French wines and opened a new avenue for us to grow in our knowledge of their unique style.
We believe Sebastian did remarkable work and we look to working with him again on our next...
Read more

Sebastian had only a short time to create an itinerary for our trip and he did an amazing job. Each hotel was unique and comfortable and in a good location. The guides he booked were friendly and knowledgeable and helped us know more about French culture and history. The wine tours gave us new appreciation for French wines and opened a new avenue for us to grow in our knowledge of their unique style.
We believe Sebastian did remarkable work and we look to working with him again on our next journey to France.

Activity Reviews
Cruise on a tradition boat and wine tasting in a vineyard (full-day)
Cruise on a tradition boat and wine tasting in a vineyard (full-day)
France

Our guide had years of experience in the area and she did a wonderful job of talking about the unique nature of the Loire Valley. Having lunch and a wine tasting on a river boat was so relaxing and informative. This is an experience not to be missed!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Taste of Dordogne from Bordeaux - private
A Taste of Dordogne from Bordeaux - private
France

Rodolfo was a special guide. Warm and welcoming and funny. He made the day special. This was the best guided tour of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Odyssey Wine Tour
Private Odyssey Wine Tour
Amboise

We enjoyed the opportunity to see the village of St. Emillion and to explore the Medoc region.

Quality of Experience
Guides, Drivers and Staff
Friendly, filled with information and knowledge of the region
Transport
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Nov 10, 2025
Hi Stephen, how are you? Thank you so much for your wonderful message! I’m truly happy to hear that you enjoyed your trip and that everything—from the hotels to the guides and wine tours—helped make your experience in France memorable. It was a real pleasure designing this itinerary for you and your group, especially knowing how much you value authentic experiences and cultural immersion. Your kind words mean a lot and truly motivate me to keep creating meaningful, personalized... Read more

Hi Stephen, how are you?

Thank you so much for your wonderful message! I’m truly happy to hear that you enjoyed your trip and that everything—from the hotels to the guides and wine tours—helped make your experience in France memorable.

It was a real pleasure designing this itinerary for you and your group, especially knowing how much you value authentic experiences and cultural immersion. Your kind words mean a lot and truly motivate me to keep creating meaningful, personalized journeys.

I’m already looking forward to helping you plan your next adventure in France—there’s still so much more to discover!

Warm regards,
Sebastian

Great Trip
Taiwan | Oct 26 - Nov 3, 2025

B
Beat M.
Switzerland | Reviewed on Nov 09, 2025
We enjoyed the trip immensely and were really impressed by shirley and our guide samantha ! Overall the trip length was probably about right and we got to see a lot of Taiwan. The modern side as well as some of the more traditional side. So a great experience ! Read more

We enjoyed the trip immensely and were really impressed by shirley and our guide samantha ! Overall the trip length was probably about right and we got to see a lot of Taiwan. The modern side as well as some of the more traditional side. So a great experience !

Activity Reviews
Tainan Confucius Temple and Lukang Day Tour
Tainan Confucius Temple and Lukang Day Tour
Taiwan

what an interesting architecture and location. a must see but also will leave people with very different and diverging viewpoints !

Tainan Exploration: Anping, Yanshui Catholic Church and Burning Red Sunset at the Salt Farm
Tainan Exploration: Anping, Yanshui Catholic Church and Burning Red Sunset at the Salt Farm
Tainan

Good , the suequence should have been change to do the catholic church when we left tainan.

A Restful Mountain Retreat - Alishan National Scenic Area
A Restful Mountain Retreat - Alishan National Scenic Area
Taiwan

very beautiful scenery

Highlights in Sun Moon Lake
Highlights in Sun Moon Lake
Taiwan

great bike track and boat ride.

TSMC Museum of Innovation & Chung Tai Chan Monastery
TSMC Museum of Innovation & Chung Tai Chan Monastery
Yuchi, Nantou

Probably not targeting tourists (not a lot of English speakers/notes). I think TSMC - as such a big part of Taiwans GDP deservers a better and bigger exhibition

Best of Taipei – A Day Tour You Can't Miss
Best of Taipei – A Day Tour You Can't Miss
Taipei City
Gold Rush Town – Jiufen & Yehliu Day Tour with Shilin Night Market
Gold Rush Town – Jiufen & Yehliu Day Tour with Shilin Night Market
Taipei City
Local specialist: Shirley Fang
Shirley
Shirley Fang
Local specialist in Taipei | Replied on Nov 10, 2025

Hi Beat,
It’s great to know the itinerary felt well-balanced and gave you a chance to see both the modern and traditional sides of Taiwan. We really appreciate your kind words, genuine feedback, and the time you took to share your impressions. It was such a pleasure helping you plan this journey and meeting you in Taiwan!
Best regards,
Shirley

Amazing Argentina/Patagonia experience with KimKim
Patagonia | Oct 17 - Oct 25, 2025

E
Everett A.
Dallas, TX | Reviewed on Nov 09, 2025
Kimkim in general (Erin in particular) were extremely helpful in developing our Argentina Patagonia itinerary. They were very responsive, friendly, and professional. We made LOTS of changes along the way and they were always accommodating.
El Calafate was a good starting point for some glacier excursions. Estancia Cristina was a nice combo including a boat trip across Lake Argentina (some ice bergs along the way), a nice easy hike to view Upsala Glacier, and an unexpectedly good lunch for...
Read more

Kimkim in general (Erin in particular) were extremely helpful in developing our Argentina Patagonia itinerary. They were very responsive, friendly, and professional. We made LOTS of changes along the way and they were always accommodating.
El Calafate was a good starting point for some glacier excursions. Estancia Cristina was a nice combo including a boat trip across Lake Argentina (some ice bergs along the way), a nice easy hike to view Upsala Glacier, and an unexpectedly good lunch for such a seemingly remote place.
Perito Moreno glacier is almost indescribable, a must see as photos don’t do it justice. Private guide there really is not necessary as the boardwalks are well marked. If I had it to do over, I’d add an excursion ONTO the glacier as we could see people doing.
Laguna de Los tres was our one long hike. This hike requires you to be in decent shape (13-15 miles, steep at end, 9 hr day). You don’t really NEED a guide as the trails are well marked, but I really enjoyed the day with Nicolas from Walk Patagonia. The info he provided on the geology, fauna and flora enriched the experience.
Ushuaia was very interesting to see. Because of arrival times and excursions, we had to squeeze in and rush through the Prison Museum - I would budget more time for that if I could. The trip down the Beagle Channel is a must-do. Piratour is the one company that allows you to land and walk on Martillo Island with the penguins. That was pretty incredible to see.
While Tierra del Fuego national Park was pretty, I must say it paled in comparison to what we had already seen to this point farther north and I’m not sure I would book that again. The “train at the end of the world“ I most definitely would not recommend unless you have small children. It was a slow moving “choo-choo“ that really did not provide much in the way of views, just a very touristy experience with high-pressure sales of photos of yourself. If I did it over, I would’ve used that time to perhaps get farther up into the national park on a hike, get something other than a drive up viewpoint type of experience.
Overall, I was very happy with this itinerary and my experience with KimKim and I plan to use them again with an upcoming anniversary trip with my wife.

Local specialist: Erin Wiley

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.