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active 2 days ago

Charlotte Melun

Originally from France and cosmopolitan by nature, I love discovering the world. After many trips to the four corners of the world and living in different countries, I fell in love with Mexico. Seduced by the diversity of its landscapes, its natural treasures, the warmth of its people and its varied gastronomy, I decided to settle there a year ago. Today, it's my turn to share this incredible destination with you in an authentic way, so you can be as amazed as I was and experience the trip of your dreams.

What places and activities do you specialize in?

"The places that we specialize in are: the Peninsula of Yucatan (Quintana Roo, Yucatan and Campeche), Chiapas, Oaxaca, Mexico city, Baja California Sur.
The activities that we specialize in are: archeological sites, boat trips to observe local fauna and flora, kayak tours through the mangroves, zipline jumping above the jungle or cenote (natural well), snorkeling, horseback riding, biking, tequila and mezcal tasting, cooking classes, swimming in a cenote (natural well), hacienda visits, colonial villages, cave exploration, among others.
By being an agency that specializes in tailor-made trips, we can find whatever the traveler wishes."

How did you get involved in travel?

"I grew up listening to my parent's travel stories and always wanted to become that same experienced traveler that would know so much about the world, the different cultures, the people, the food and so on. My studies in languages and tourism allowed me to start living abroad through student exchanges and internships in Australia, China and the UK. I was also fortunate enough to travel to more than 25 countries before Mexico swooped me off my feet and decided I wanted to settle here. "

Please share a unique travel experience you will never forget.

"It’s always very difficult to select only one memory or experience from my travels because they all independently mean so much to me and will always be so dear to me. If I really had to choose, I’d say the boat tour Isla Cozumel in Mexico. We rented a boat to navigate along the coast and beaches, stopped several times to dive and snorkel and enjoyed our lunch and snacks witnessing the wilderness and the dreamiest landscape.
My heart-stopper was snorkeling in playa El Cielo : truly the bluest water I’ve ever seen with the sea stars laying in the bottom on the whitest sand and the rays swimming under the boat. Who wouldn’t fall in love. Mexico is like this, full of surprises, hidden gems, warm people and the most amazing food that will for sure catch your eyes, take your breath away and fill you with memories you’ll never forget."

Charlotte is part of the following groups: Mexico Travel Agents
Top itineraries and travel advice
A Glimpse of Mexico City - 6 Days
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The 100-mile (160 km) stretch of coast along the Yucutan Peninsula, known as the Riviera Maya, includes some of Mexico's most incredible ruins, idyllic Caribbean beaches, and...
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Recent trip reviews for Charlotte

Charlotte was a pleasure to work with.
Mexico | Mar 14 - Mar 29, 2024

R
Rhodo D.
Canada | Reviewed on Apr 01, 2024
Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc. Read more

Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc.

Hotel Reviews
Casa Bocana
Huatulco

This is a beautiful boutique hotel. We would go back in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Noria
Oaxaca

The common areas of the hotel were amazing, particularly the small pool in the courtyard, and the location couldn't be beat. The rooms themselves were a bit sparse, but had lots of room and were very clean. The staff was very friendly and accomodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private car with Spanish speaking driver
Mexico

We loved Alberto! He was an excellent driver and incredibly thoughtful person. We recommend him to others without reservation.

Quality of Experience
Guides, Drivers and Staff
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

This was a highlight of our time in Mexico City. While we aren't wrestling fans, it was a highly entertaining experience and we particularly enjoyed the fact that it was a bit off the tourist path -- most of those in attendance were local families.

Quality of Experience
Guides, Drivers and Staff
Transport
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico

This was an amazing site and our guide, Isabelle, was fantastic. We wouldn't have enjoyed the experience nearly as much without her knowledge and insight.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Engaging KimKim Vacation
Mexico | Mar 6 - Mar 11, 2024

H
Heather M.
Canada | Reviewed on Mar 19, 2024
KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and... Read more

KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and well organized and timed.

I would not have changed anything - the trip was awesome.

Hotel Reviews
Hotel boutique Saastah
Valladolid

The hotel was gorgeous! A real boutique hotel experience.

Authenticity & Character
Location
Perfect launch point for Chichen-Itza . The town of Valladoid was unexpectedly charming.
Staff
Cleanliness & Comfort
Casa Don Diego
Tulum

The owners were available and interesting. They shared the story of their bee business. The pool area and the gardens were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Melun

Monterrey/Saltillo Family Trip
Mexico | Jan 12 - Jan 19, 2024

Linda
Linda R.
Sun City Center, FL | Reviewed on Jan 20, 2024
Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers. The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with... Read more

Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers.

The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with incorrect food orders delivered. The correct order never showed up. Room thermostat only worked on 1 setting. We could not change the temperature in the room. Toiletries are low quality. Fron desk was rude and unaccommodating and were not trained in safety training when we needed a band aid when our child fell on hotel property. Hotel lobby and dinning room were freezing in temperature everyday especially when it was cold outside. No warmth at all within the hotel. Hotel floor on 5th floor never vacuumed. Same trash on carpet every day. Card keys did not work twice in a row; always had to get new ones at from desk. The gym had no sanitizer wipes and the tv did not work. You should never put your customers at this hotel.

The hotel in Saltillo, Quinta Real, was lovely. Our room had some furniture that needed upgrades or repairs. Overall is was a great experience. The dinning room was fabulous. Gym needed mats and foam rollers.

The Monterrey city tour that was pre arranged with a different driver was terrible. The driver himself was a nice and respectful, but his car was uncomfortable and cold because his defroster didn't seem to work. So we were unable to see out the window at the sights. He tried to find us a lunch spot but we ended up having to walk around outside when it was really cold weather in order to find food. We recognize lunch logistics may have not been officially included in the tour. The driver focused on showing us car dealerships and didn't really provide a comprehensive perspective on the history of Monterrey or San Pedro. He tried to please us and even downloaded a translation app because he was not fully bilingual but the app wasnt working completely or properly; he said he didn't speak much English. So for your English speaking customers, you should not use him. For five people, the size of the car was not appropriate. The tour seemed to focus on area of San Pedro rather than Monterrey. One stop on the tour that was early fabulous was a stop at the Little Wine Market. But it wasn't a planned stop; we asked to stop when we saw it. He also offered to stop wherever we wanted to stop so that was a nice feature or option of the tour experience. Overall, this tour was a low point our our trip.

Some feedback on the kimkim team: seems the team members changed frequently, however we were always able to get quick responses to our requests, and they were always willing to hold conference calls which is key to planning a vacation.

Activity Review
City Tour Monterrey
City Tour Monterrey
Monterrey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun