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Beau Voyage

Beau Voyage is your travel specialist to organise the best trip to France, from Paris to Nice and Chamonix, Bordeaux to Strasbourg, and places you have never heard of: Camargue, Arcachon, Gorges du Verdon, Morbihan gulf...
We carefully select all our partners, in order to provide the best services to our customers.
We know our local guides and work with them because they are passionate about their destination, professional, always have great tips to share and adjust to our customers’ requirements.
We make sure that the hotels are centrally located, the staff friendly and helpful, and we prefer to recommend boutique hotels.
The drivers we work with are punctual, know their way around and might even share a few tips with you.
Overall, all the itineraries we suggest are 100% custom-made. They include experiences with our local experts, whether it be cultural, gastronomy, adventure, fashion…
Our experience in travel industry, along with a great knowledge of our destination, make us a relying partner to create your trip and accompany you during your vacation.

Beau Voyage is part of the following groups: France Travel Agents

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Recent Trip Reviews for Beau Voyage

14 Day South of France, Beaujolais/Burgundy, Paris Trip!
France | Apr 28 - May 11, 2024

Kent
Kent D.
Costa Mesa, CA | Reviewed on May 16, 2024
Audrey was most helpful in planning our recent trip through the South of France including the Luberon and Camargue, driving up through Beaujolais and Burgundy, and finishing in Paris. She made great suggestions for places to stay and activities and made changes when needed. Learned a great deal about French wine with a great private tour in Burgundy I very much like Kimkim's approach of using local travel specialists and Audrey came through Beau Voyage. On to Egypt and Jordan... Read more

Audrey was most helpful in planning our recent trip through the South of France including the Luberon and Camargue, driving up through Beaujolais and Burgundy, and finishing in Paris. She made great suggestions for places to stay and activities and made changes when needed.

Learned a great deal about French wine with a great private tour in Burgundy

I very much like Kimkim's approach of using local travel specialists and Audrey came through Beau Voyage.

On to Egypt and Jordan through Kimkim next fall.

Activity Review
Wine tasting tour
Wine tasting tour
France

Thomas, our tour guide, was a sommelier in a Michelin 3 star restaurant in Lyon. How could you have a more knowledgeable guide?? Learned a lot about French wine and he facilitated our buying and shipping some home.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Audrey Benezech

Tour guide for walking lunch in Paris was Lau...
France | Apr 26 - Apr 29, 2024

Barbara
Barbara G.
Dallas, TX | Reviewed on May 06, 2024
Tour guide for walking lunch in Paris was Laura. She was amazing with her knowledge of the city and the food. Read more

Tour guide for walking lunch in Paris was Laura. She was amazing with her knowledge of the city and the food.

Hotel Review
Le 9Hotel Opera
Paris

Close to train station but very small rooms. It was clean and the breakfast we Ed had good.choices. Loved the croissants

Authenticity & Character
Location
Close to train and subway
Staff
Cleanliness & Comfort
Activity Reviews
Seine river dinner cruise
Seine river dinner cruise
Paris

The dinner cruise was first class. The foo, champagne and wine was excellent!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gourmet food tour in Saint-Germain-des-Prés
Gourmet food tour in Saint-Germain-des-Prés
Paris

Laura was awesome!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the Louvre museum
Visit of the Louvre museum
Paris

So much history in the world’s largest museum where the Mona Lisa is held!

Quality of Experience
Guides, Drivers and Staff
Transport
Cabaret show at the Crazy Horse, with Champagne
Cabaret show at the Crazy Horse, with Champagne
Paris

Very talented dancers. Really enjoyed the show

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on May 06, 2024

Dear Barbara,

Thank you for your feedback. I'm delighted that you had a good stay in Paris, and it was a pleasure to organize it for you. I hope to see you soon for more discoveries in France!

I wish you all the best,
Audrey

The trip was just perfect for us. The accommo...
France | Apr 20 - Apr 26, 2024

Andrea
Andrea R.
Chicago, IL | Reviewed on Apr 27, 2024
The trip was just perfect for us. The accommodations were wonderful along with the service we received at both the Lyon and Marseille hotels. Our guides were all wonderful, knowledgeable and friendly. The timing of all the activities worked great - spacing out tours, travel and free time. Vaseem was always responsive and addressed the one issue we had with driver payment quickly. I would certainly recommend Kim Kim along with all of the trip choices we had in Lyon and Marseille. Read more

The trip was just perfect for us. The accommodations were wonderful along with the service we received at both the Lyon and Marseille hotels. Our guides were all wonderful, knowledgeable and friendly. The timing of all the activities worked great - spacing out tours, travel and free time. Vaseem was always responsive and addressed the one issue we had with driver payment quickly. I would certainly recommend Kim Kim along with all of the trip choices we had in Lyon and Marseille.

Hotel Reviews
Le Phénix Hôtel
Lyon

Beautifully renovated boutique hotel overlooking the water in Vieux Lyon. Perfect location, incredible service and delicious food. I would recommend this hotel to anyone visiting Lyon!

Authenticity & Character
Gorgeous decor and unique touches in every room.
Location
Close proximity to everything in Lyon yet not in the busiest area. Quiet and beautiful view of the river.
Staff
So welcoming and helpful with things like booking taxis, dining services and room cleaning.
Cleanliness & Comfort
Very clean throughout, daily maid service was amazing.
Radisson Blu Hotel Vieux Port
Marseille

Wonderful location - close to all sights but also a bit out of the way of the super busy Vieux port areas. Modern with all the amenities and a great breakfast. They are doing renovations but that did not disturb our stay. The front desk staff was friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-day tour of the Beaujolais
Half-day tour of the Beaujolais
France

Very welcoming and unique wineries and a wonderful guide. The scenery was beautiful and wine was delicious!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Fourvière & Old Lyon
Guided tour of Fourvière & Old Lyon
Lyon

Very informational and beautiful tour of Vieux Lyon. Our guide was wonderful and took us to all the hot spots.

Quality of Experience
Guides, Drivers and Staff
Transport
Marseille food tour
Marseille food tour
France

Our guide was so friendly and took us to some unique locations that were outside of the super busy areas. Food variety was great and fueled us for the walk. We also learned so much about Marseille and enjoyed the views.

Quality of Experience
Guides, Drivers and Staff
Transport
Cassis & Bandol Rosé Wine Tour
Cassis & Bandol Rosé Wine Tour
Marseille

Gorgeous views and delicious wine. We enjoyed the beautiful market in Cassis and the very in depth wine tour in Bandol. Our guide was so knowledgeable and welcoming and the drive let us see so many different parts of Marseille and the countryside.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vaseem Akaram

Paris was delightful. It was fun to see the ...
France | Apr 17 - Apr 20, 2024

Abby
Abby B.
Walnut, IL | Reviewed on Apr 24, 2024
Paris was delightful. It was fun to see the preparation for the upcoming summer Olympics. Read more

Paris was delightful. It was fun to see the preparation for the upcoming summer Olympics.

Hotel Review
Hotel Le Cardinal
Paris

This property was on a quit side street, but the property was dated. Our rooms were poorly appointed and we were disappointed in the hotel overall. The carpet was very worn, rooms were very small, the breakfast was minimal in comparison to other properties. The location seemed far way from the other outtings planned for us.

Authenticity & Character
Rooms, cleanliness, overall quality.
Location
Staff
The manager was very pleasant and attentive to correct our concerns about the property. Desk staff was inattentive. They barely greeted us and then directed us to a closet to store our luggage with no assistance. We are fine on our own and fully capable, but this was unlock any other property we’ve stayed at with KimKim.
Cleanliness & Comfort
Needs updates.
Activity Reviews
Gourmet food tour in Saint-Germain-des-Prés
Gourmet food tour in Saint-Germain-des-Prés
Paris

This was a fun experience and different than other food tours we have experienced. Lare did a great job teaching and guiding us. She was a fun host.

Quality of Experience
Interesting visits with shop keepers.
Guides, Drivers and Staff
Transport
Small group cooking class with a Chef
Small group cooking class with a Chef
Paris

A highlight of our trip. This was a fun and unique experience.

Quality of Experience
Food
Delicious and experiential.
Guides, Drivers and Staff
Outstanding chef and guided through the market and entire experience.
Transport
They had Metro tickets ready and available for us to go from the market to the cooking school as a group.
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Apr 25, 2024

Dear Abby,

Thank you for your feedback. I'm sorry that the hotel didn't meet your expectations, and I've taken note of your comments, which I will share with the hotel.
I'm glad you enjoyed the food tour and cooking class.
I hope you had a great time together in Europe!
I wish you all the best,
Audrey

France fun with the family
France | Apr 1 - Apr 7, 2024

Kate
Kate C.
Denver, CO | Reviewed on Apr 12, 2024
Vaseem was an incredible resource for our trip. As a busy working mom, I did not have the time to research, plan and book activities for our Spring Break trip to France . . . Finding KimKim and their team of experts solved all my problems! And, they curated a more amazing trip than I ever could. He also planned a few days in the south of France to a super fun area I would have never thought to explore. It was a welcome break from the busy cities we explored on the front end of the trip. I... Read more

Vaseem was an incredible resource for our trip. As a busy working mom, I did not have the time to research, plan and book activities for our Spring Break trip to France . . . Finding KimKim and their team of experts solved all my problems! And, they curated a more amazing trip than I ever could. He also planned a few days in the south of France to a super fun area I would have never thought to explore. It was a welcome break from the busy cities we explored on the front end of the trip. I highly recommend Vaseem & KimKim!

Hotel Reviews
Hotel du Jeu de Paume
Paris

The Hotel Jeu de Paume was exquisite! It's in the perfect central location for all fun activities. Furthermore Terry at the front desk had incredible restaurant recommendations. We had a great 2 story room with 2 bathrooms which was a good fit for our family of 4.

Authenticity & Character
Location
Central! Close to metro stops and all the things we want to see.
Staff
Cleanliness & Comfort
Hotel de l'Amphithéâtre

This hotel is difficult to get to if you have a car. You have to park in the central parking and walk with your bags. The breakfast was lovely! Our room was small for 4 people, but the staff was great overall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Discovery tour of Paris by vintage car
Discovery tour of Paris by vintage car
Paris

The discovery tour was so fun - a great way to see all of Paris in a mere 2 hours. The guides were fairly good, but one wasn't totally fluent.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Apr 15, 2024

Bonjour Kate,

Thank you so much for your lovely feedback, Kate. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both. It was a great pleasure to organize a trip to France for you & your family and so good to know that you had a great time here.

best wishes!

Vaseem

A family trip to Paris and Normandy
France | Mar 20 - Mar 28, 2024

R
Richard H.
Canada | Reviewed on Apr 03, 2024
A family trip to Paris and Normandy. The trip went exactly as planned except for some things which were beyond anyone's control. The drivers were on time an professional and accommodations and quick pivots were made when necessary. Vaseem was helpful and responsive during the planning of the trip. We were not easy clients as our dates changed and we were not always quick to respond. During the trip I needed to be in touch with KIMKIM and using the numbers we were given had response back... Read more

A family trip to Paris and Normandy.

The trip went exactly as planned except for some things which were beyond anyone's control. The drivers were on time an professional and accommodations and quick pivots were made when necessary.

Vaseem was helpful and responsive during the planning of the trip. We were not easy clients as our dates changed and we were not always quick to respond.

During the trip I needed to be in touch with KIMKIM and using the numbers we were given had response back in very short order and problems solved.

Vaseem recommended a food tour in a part of Paris we had never been. It was a great suggestion. In fact all the guides arranged by Vaseem were top notch.

Well done.

Activity Reviews
Tour of D-Day Sites
Tour of D-Day Sites
France

the Canadian museum at Juno was informative. Our guide was well informed and new how to navigate the sites adn locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the Domaine de Chantilly
Visit of the Domaine de Chantilly
Chantilly

An incredible place with an amazing collection.

Food tour in Belleville
Food tour in Belleville
Paris

The guide was knowledgeable, on time and fun! We learned about cheese , chocolate and the difference between a restaurant and and brasserie.

Quality of Experience
Guides, Drivers and Staff
Day Trip to Mont-Saint-Michel
Day Trip to Mont-Saint-Michel
France

The Abbey was closed! No one knew and no one seemed to know why. Our guide did a quick pivot and the rest of the day was still great.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Apr 15, 2024

Bonjour Richard,

Thank you so much for your lovely feedback, Kate. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both. It was a great pleasure to organize a trip to France for you & your family and so good to know that you had a great time here.

best wishes!

Vaseem

We had a wonderful time in France. Vaseem, Lu...
France | Mar 4 - Mar 13, 2024

Emily
Emily T.
Deer Valley, AZ | Reviewed on Mar 14, 2024
We had a wonderful time in France. Vaseem, Lucie, and Audrey took good care of us and helped us navigate our first trip abroad as a family of four. The highlight of our trip was Paris. We loved the guided museum tours and especially loved our Pastry Tour of Le Marais with Rachelle! Read more

We had a wonderful time in France. Vaseem, Lucie, and Audrey took good care of us and helped us navigate our first trip abroad as a family of four. The highlight of our trip was Paris. We loved the guided museum tours and especially loved our Pastry Tour of Le Marais with Rachelle!

Hotel Reviews
Hotel de l'Amphithéâtre

It was very quiet and the staff were all friendly. A bit dated but charming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Disney Sequoia Lodge

The lobby and restaurants with breakfast buffet were great. The rooms are very dated and the beds a bit uncomfortable.

Authenticity & Character
Location
Ten minute walk to the parks.
Staff
Cleanliness & Comfort
Activity Reviews
Visit of the Eiffel Tower with access to the summit
Visit of the Eiffel Tower with access to the summit
Paris

The views from the top are incredible!

French macaron bakery class for families
French macaron bakery class for families
Paris

The location of the class was very cool, we had no idea we would be in Les Galeries Lafayette. It was nice and quiet in the baking room but not totally sure it was worth our time if I’m being honest. Not super interactive for our 5 and 7 year old.

Quality of Experience
Guides, Drivers and Staff
Louvre Treasure Hunt
Louvre Treasure Hunt
Paris

The Louvre is overwhelming but we were thankful to have Claire as a guide. She had a fun game for the kids to hunt for specific parts of paintings which kept them engaged. We were not prepared and the kids were thirsty and hungry and water was not easily accessible in the museum. With that aside it was a great time!

Quality of Experience
Guides, Drivers and Staff
Guided visit, wine and olive oil tasting at Chateau Romanin
Guided visit, wine and olive oil tasting at Chateau Romanin
France

Lovely winery, knowledgeable staff and stunning scenery!

Quality of Experience
Guides, Drivers and Staff
Self-guided exploration of Aigues-Mortes and Safari in Camargue
Self-guided exploration of Aigues-Mortes and Safari in Camargue
France

While the driver was so sweet and friendly, this tour just missed the mark for us. The advertised photos are a bit misleading. There are no wild horses in France as our guide informed us, we drove around to fenced in horses, a very cool salt marsh, some flamingos, and a fenced in bull pen. There was no tasting of local products, we were late due to an issue with weather, but I don’t believe it would have been included either way.

Quality of Experience
Guides, Drivers and Staff
Day in Disneyland Paris
Day in Disneyland Paris
France
Half day visit to the Royal Versailles with transfers
Half day visit to the Royal Versailles with transfers
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Pastry Tour of Le Marais
Pastry Tour of Le Marais
Paris

This was a hit with all four of us, Rachelle was kind, knowledgeable, and a not bit gimmicky. We had a wonderful time with her and didn’t want it to end! Also, the pastries were delicious!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Apr 15, 2024

Hi Family,

Thank you so much for your lovely feedback, Kate. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both. It was a great pleasure to organize a trip to France for you & your family and so good to know that you had a great time here.

best wishes!

Vaseem

Great service great selections
France | Nov 18 - Nov 23, 2023

Barbara
Barbara C.
Atlanta, GA | Reviewed on Nov 24, 2023
My granddaughter, and I just had an awesome experience with KimKim. Our travel agent, Lucie, selected places for us to go and things for us to see in Paris that were specific to our interests and fit within five day timeframe. The Mythic 2CV 3-hour tour that opened our trip was wonderful! It gave us an overall picture of Paris so that we could add onto it throughout the week. Our 9 Hotel Opéra had a great location and was very clean! We would never have missed making macarons,... Read more

My granddaughter, and I just had an awesome experience with KimKim.

Our travel agent, Lucie, selected places for us to go and things for us to see in Paris that were specific to our interests and fit within five day timeframe.

The Mythic 2CV 3-hour tour that opened our trip was wonderful! It gave us an overall picture of Paris so that we could add onto it throughout the week. Our 9 Hotel Opéra had a great location and was very clean!

We would never have missed making macarons, chocolate goodies, and the gourmet food tour. Believe it or not, our food tour guide was gluten-free just like my granddaughter. She even went out of her way to buy gluten-free bread for her to use as we sampled so many goodies.

Of course, we loved the Dali museum, the wonderful tour by Alouise a Montmartre, the Eiffel Tower at night, the boat tour on the Seine river, and the Saint Chapelle Stain-glass windows.

I would recommend Lucie as a travel agent to anyone who wants to go to France!

Hotel Review
Le 9Hotel Opera
Paris

Very clean! Daytime receptionist was very helpful.

Authenticity & Character
Great breakfast
Location
Near many restaurants and a beautiful park
Staff
Cleanliness & Comfort
Activity Reviews
Visit of the chocolate museum with tastings
Visit of the chocolate museum with tastings
Paris

Besides, seeing the museum, we added on chocolate making. That made the experience 10 times more meaningful.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the Louvre museum
Visit of the Louvre museum
Paris

Too crowded

Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Nov 27, 2023

Hi Barbara,

Thank you again for such a sweet feedback. It was a great pleasure to organize this Parisian week for you and Rebecca and I am so happy you had a good time.

I am glad that our guides took such a good care of you :) I see that all visits went well, appart from the Louvre museum that was too crowded. Unfortunately this museum is tooooo famous and everyone wants to visit it. So yes, it can become a little overwhelming, but it has so many treasures to admire.

I would be happy to help you friends if they wish to travel to France. Don't hesitate to reach out ;)

Fantastique experience
France | Oct 12 - Oct 24, 2023

J
Jeffrey S.
Rolling Meadows, IL | Reviewed on Nov 13, 2023
This trip was several weeks in the making. There were some changes along the way and all booked and suggested experiences were spectacular. Vaseem was patient and took a lot of pride in making sure that my wife and I saw France through the same bright lens he saw through.
Each day was thoughtfully planned. Not hurried, we were able to explore at a decent pace. There was careful consideration given to daily and weekly activities. We used the underground, Uber, bicycles when we were not able...
Read more

This trip was several weeks in the making. There were some changes along the way and all booked and suggested experiences were spectacular. Vaseem was patient and took a lot of pride in making sure that my wife and I saw France through the same bright lens he saw through.
Each day was thoughtfully planned. Not hurried, we were able to explore at a decent pace. There was careful consideration given to daily and weekly activities. We used the underground, Uber, bicycles when we were not able to explore on foot.
All accommodations were excellent as were the ease of being able to download tickets or directions as we proceeded. Vaseem checked in on occasion and minor adjustments were able to be made in real time.
Thank you for a most memorable experience. Thank you Vaseem, thank you KimKim. Most professional.

Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Jan 08, 2024

Hi Jeffrey,

Happy New Year!

Thank you so much for your lovely feedback. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both. It was really a great pleasure to organize your trip to France and so good to know that you had a great time here.

I wish you both all the best!

Best regards,
Vaseem

A lovely trip but please be more transparent about costs.
France | Oct 5 - Oct 18, 2023

J
Joy W.
Nicetown-Tioga, PA | Reviewed on Oct 25, 2023
We had a lovely trip. I do have a couple of reservations, which I'll talk about below. First, I should say that Vaseem was very responsive and helpful. We probably contacted him more than he would wish while we were traveling! We did find one of the hotel rooms quite cramped, and we don't think 15 square meters should be called "spacious" for a couple, especially with a huge bed taking up most of it. But my main reservation is about the Kimkim model in which buyers get no breakdown of costs.... Read more

We had a lovely trip. I do have a couple of reservations, which I'll talk about below.

First, I should say that Vaseem was very responsive and helpful. We probably contacted him more than he would wish while we were traveling! We did find one of the hotel rooms quite cramped, and we don't think 15 square meters should be called "spacious" for a couple, especially with a huge bed taking up most of it. But my main reservation is about the Kimkim model in which buyers get no breakdown of costs. This makes it very hard to tell whether we are getting reasonable value for the money, and to weigh and choose different elements. We chose to reduce the level of hotels, but in retrospect might have dropped some of the private pickups instead. These were very uneven in service. On the plus side, all the drivers were on time. But we expected help with luggage (being rather old), and while some were great about this, one young fellow in Lyon led us on a long bag drag without offering help, just peeking around occasionally to see if we were trailing along behind. We passed a line of taxis we would have loved to jump into instead.

We greatly enjoyed the Beaujolais wine tour with Eddie and Roman history tour with David. For each of the tours we were given inaccurate information about the meeting place and time, which led to some unnecessary worry and inconvenience. We liked most of the hotels, except for getting luggage up and down spiral staircases. The most charming was in Montpellier (luckily the kind concierge gave us a room in the portion of the hotel with an elevator, so there was only a little bit of spiral staircase). Our hostess in Avignon was extremely helpful with advice about sights and restaurants.

Anyway, thank you to Vaseem and the tour guides. To Kimkim management, please be more transparent about costs. I know we're not the only travelers who want this.

Hotel Reviews
Best Western Hotel Le Guilhem
Montpellier

This is a charming old hotel, with a lovely patio and terrace for breakfast. It does have spiral staircases in spots, so could be a challenge with heavy luggage or mobility limitations. The location in the old city is great, though on a small street that's a challenge for cars.

Authenticity & Character
Location
Staff
Staff were helpful with arranging an accessible room for us, as well as taxi service.
Cleanliness & Comfort
The room had a tea table with chairs looking out at the cathedral, as well as a daybed.
Garlande Hotel
Avignon

This is a charming hotel with a wonderful hostess who offered us lots of great advice. The spiral stairs are a challenge for those with heavy luggage or limited mobility. It's in a pedestrian zone.

Authenticity & Character
Location
Right in the center of the historic city.
Staff
Cleanliness & Comfort
Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Nov 03, 2023
Hi Joy, Thank you for trusting Kimkim and providing us with the opportunity to organize a trip for you. It is good to know that you had a lovely trip. It was a pleasure to see you in Montpellier. Again, please accept my sincere apologies for the inconvenience caused to you during your stay in France. As soon as you informed me about this inconvenience, I talked to the manager of the hotel. I am sorry that the room could not have been upgraded due to full occupancy. Concerning your... Read more

Hi Joy,

Thank you for trusting Kimkim and providing us with the opportunity to organize a trip for you.

It is good to know that you had a lovely trip. It was a pleasure to see you in Montpellier.

Again, please accept my sincere apologies for the inconvenience caused to you during your stay in France. As soon as you informed me about this inconvenience, I talked to the manager of the hotel. I am sorry that the room could not have been upgraded due to full occupancy.

Concerning your meeting point in Lyon, let me tell you that for a private tour, the pick-up is from the accommodation of the traveler, but for all small group tours, generally, the pick-up location is a tourism office or central square (which was indicated to you) of the city. I am sorry that the meeting point for your guided tour in Lyon was a square which made your meeting with the guide inconvenient. I have noted it down for future tours. Your feedback will help to improve the services.

Your concern about the 8-minute delay in pick up for the tour in Avignon and concern about not offering help for carrying your luggage with the driver in Lyon had been taken into account on the day you informed me during your trip. I talked to our local operator and advised them not to repeat this with future travelers.

Thank you again for trusting Kimkim

I wish you both all the best!
Best regards,
Vaseem