Old Town Outfitters

We just returned from an awesome trip to Guatemala that Chris and his team arranged for us. Chris took the time to meet us for coffee the morning after we arrived so we could ask any questions and discuss our plans for the week- super friendly and made us feel immediately comfortable! We spent two days exploring with Jerry, who was wonderful as well! We did a walking tour of Antiqua and learned so much with him! The next day, a hike up the Payca volcano, which was definitely a highlight for us. We moved on to Panajachel for a few days and explored the surrounding towns with Pablo- loved it! Ivan, our driver was always on time for our adventures and incredibly kind and accommodating. I think private transportation and guides was key for us being able to relax and absorb our surroundings. This is a trip we will never forget and I would highly recommend Old Town Outfitters to anyone planning to visit beautiful Guatemala!

Great time in Guatemala!

Matt was our specialist at the beginning of the process, but Alex Coronado took over our planning process when Matt had to do some guiding. Alex was terrific! Very responsive, friendly, and he provided excellent advice. He touched base with us frequently throughout the three weeks we were in Guatemala to ensure that we were enjoying the trip. We had to make some last minutes changes which he accommodated quickly and efficiently. Alex went over and above making sure we were well taken care of.

All of the guides were professional and knowledgeable about the areas we were visiting. The drivers were prompt and the cars were in good shape. There was one situation where a car broke down (could happen to anyone) and Alex and our guide arranged for another car very quickly.

All of the accommodation was very good and the food was excellent. As was the Guatemalan coffee.

Thanks to Alex and the KimKim team for making our visit to Guatemala very special!

Honestly dealing with Alex (the travel agent) is what made us decide to go to Guatemala. He made us feel safe and worked very well with us. We even got to meet him and his beautiful family while we were there. What I also really appreciated is him always being available on WhatsApp for questions and addressed any concerns that I had. He had us working with our favorite tour guide Christa who me and my wife got close to and learned to love Guatemala and the people of Guatemala because of her.

Seriously the whole team that we had was amazing from our agent Alex, our guide Christa, and our driver David.

Activity Reviews

Antigua Walking Tour

Guatemala

It was good but we would’ve liked to do it with our guide who was also with us on it.

Kayaking & Hiking Lake Atitlán

Guatemala

Our favorite place!!

Quality of Experience

Guides, Drivers and Staff

Christa was awesome

Transport

Explore Tikal National Park

Guatemala

Day Hike to Pacaya Volcano

Guatemala

We had a great time with Tomas and Michael in Belize. The tour guide in Guatemala gave us a good suggestion to do the tour at 4 am instead of later in the day bcoz the temperature was very high ( 101) and that helped us a lot!
Overall a great experience!

Hotel Reviews

Black Rock Lodge

San Ignacio

Best experience ever! The staff is fantastic and the hotel is so close to nature- great way to disconnect!

Authenticity & Character

Location

The location is beautiful but the 6/7 mile long road going to the lodge can be improved.

Staff

Best experience ever- everyone was super nice!

Cleanliness & Comfort

Ramon's Village Resort

San Pedro

Paradise!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Jaguar Inn Tikal

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Issue with water supply and fan in the summer heat

Jaguar Creek Lodge

Cayo District, Belize

Authenticity & Character

Location

Staff

Staff is good but they can help with lugging the bags to the rooms especially if the room is far away from the reception. No one offered to help us

Cleanliness & Comfort

Activity Reviews

Actun Tunichil Muknal (ATM) caves day tour

San Ignacio

Quality of Experience

Food

Guides, Drivers and Staff

He could have planned for the tubes to be at the cave and not for us to carry it along the way. We saw other guides doing that and even offering to take family pics - he didn’t even ask

Transport

Cacao Farm & Chocolate Making Tour

San Ignacio

Very enriching experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Tikal National Park

San Ignacio

Quality of Experience

Guides, Drivers and Staff

He charged us extra money for the 4 am tour

Transport

Canopy Tour in Tikal National Park

Belize

Quality of Experience

Guides, Drivers and Staff

Awesome staff

Transport

Hol Chan/Shark Ray Alley - from Ramon's Village

Belize

Dream come true!

Quality of Experience

Food

Guides, Drivers and Staff

Best staff - so helpful and made me and my daughter so comfortable

Transport

My 19yo daughter and I had a great time on our trip to Belize. Chris listened to everything I wanted and planned a perfect itinerary. We enjoyed horseback riding to the Maya site Xunantunich. Our guides Jose and Carla were knowledgeable and accommodating. Jose helped me get to the top of the pyramid as I’m afraid of heights. I’m so glad I did it—the view was amazing! We also enjoyed cave tubing en route from San Ignacio to San Pedro. It was beautiful and we saw a family of howler monkeys right above us along the riverside. Last, we snorkeled with nurse sharks and rays in Hol Chan. Our guide Carlos showed us a number of cool sea creatures like eels and an arrowhead crab. Our accommodations at Falling Leaves Lodge and Ramon’s Village were comfortable and clean. Thanks to Chris we were able to enjoy an upgrade to an ocean view room at Ramon’s which we appreciated. Last, our driver between sites, Derek, was always prompt and made getting around feel easy and safe.

Hotel Reviews

Falling Leaves Lodge

San Ignacio

Pool and poolside snack bar was under construction but will add a lot to the experience.

Authenticity & Character

The gardens were beautiful . Room was small but comfortable and clean. Shower hot.

Location

Proximity to Cahal Pech Maya site; being at the top of the hill limited dining and activity options

Staff

Paula and Kevin were great. Pointed out plants and a toucan in the garden. Some restaurant staff were not always welcoming

Cleanliness & Comfort

Ramon's Village Resort

San Pedro

Authenticity & Character

A little touristy in character but still beautiful and comfortable. The clean beach and chaise lounges were appreciated.

Location

Right on the beautiful turquoise water.

Staff

Friendly and lots of good suggestions

Cleanliness & Comfort

Bedding and pillows could use replacing.

Activity Reviews

Horse Riding Tour of the Xunantunich Maya Ruins

San Ignacio

Guides Jose and Carla were great. Horses were well behaved. Site was amazing. Jose helped me with the climb—so kind.

Quality of Experience

Guides, Drivers and Staff

Transport

Hol Chan/Shark Ray Alley - from Ramon's Village

Belize

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route

Belize

Quality of Experience

Guides, Drivers and Staff

Transport

Alex did an exceptional job creating our Guatemala and Belize itinerary. He was very responsive, had great suggestions, was patient and polite throughout the process. Our trip started with pick up from the airport. The driver patiently waited a couple of hours for two different flights to arrive so our whole party could depart together. We spent the first 3 nights in San Ignacio. It was a great introduction to Belize and Guatemala - with a clean, safe hotel, amazing food, and really fun (and informative) trips to two different Mayan ruins.

I really enjoyed the water tubing excursion we took while transitioning from interior Belize to the coast in the middle of our trip. We had the same drive as before - and he was friendly, punctual, and ensured a safe delivery.

On the coast, we stayed in San Pedro. The scenery is like a postcard. Alex selected an ideal snorkeling excursion that totally made our trip.

Overall, I cannot wait to return to Belize and Guatemala and will definitely enlist Alex's help to plan our next adventure.

Activity Reviews

Explore Tikal National Park

San Ignacio

William (I think), the guide was friendly and knowledgeable. He paced the tour so a range of fitness levels could learn, explore, and adventure. I really enjoyed walking to each structure, checking out nature, and glimpsing a few fun animals. It was an active but not exhausting day - the perfect amount of time. Also, the restaurant we went to for lunch at the end was fantastic!!!

Quality of Experience

Guides, Drivers and Staff

Transport

On time, safe, polite.

Horse Riding Tour of the Xunantunich Maya Ruins

San Ignacio

I really appreciated the knowledge of the tour operators at St. Leonards tours. And, the gentleman who rode horses with us was outstanding - he stopped to check in on everyone, kept conversation going, and ensured a safe ride.

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route

Guatemala

Derrick, our driver, was so nice and helpful. He waited with our belongings the whole time we were tubing. Tubing was wonderful - perfect temperature (air and water), right amount of time, our guide was great and I especially liked just floating outside of the tube to look at the trees, etc. The lunch, on premise, was delicious!

Quality of Experience

Guides, Drivers and Staff

Transport

Half day Snorkel tour at the Marine Reserve from Caribe Resort

Guatemala

This was a perfect adventure. The boat transport was fun, our captain/dive leader was funny, the water was ideal. We say plenty of fish and sea life.

Quality of Experience

Guides, Drivers and Staff

Transport