Liz Karen was VERY proactive and helped us pu...

Peru | Nov 10 - Nov 19, 2023

This was an excellent first night---great amenities!

We stayed here 4 night in this "old world" boutique hotel. We loved the character, the courtyard, the breakfasts and the incredible staff!!!! HIGHLY RECOMMEND!!!!

OUR MOST FAVORITE place that we stayed during the trip====I would go back, just to stay there! It is in the train station gates, you barely hear the trains and the grounds are GORGEOUS with ridiculously amazinv views of the ruins of Ollantaytambo. WE LOVE, LOVE, LOVED this place so much and we have been telling everyone all about it!!!!! The restaurant is fatastic too and the food is courced by the nextdoor organic farm, which we did a food tour and authentic Inka Pachumanha Lunch at----you do NOT want to miss out on this experience---absolutely fantastic!!!!!!!!!!!!!!

Awful, horrible. terrible. Insects in our beds, no hot water to take a shower or wash properly. LOUD LOUD LOUD! Staff was discourteous...we felt like we couldn't complain because we needed them to store our luggage while we explored Machu Pichu. We couldn't wait to get out of that place. We've stayed in backpacker's hostels WAY better than this place. Good part: Great view of river from window and good banana pancakes. NOTE: We reported to KimKim Tour and they have assured us they will be taking care of the poor service, on our behalf. Highly recommend you do NOT stay there!

Basic, but we loved the location and the staff was very helpful!

The Panchamanca Farm Tour and Lunch is a MUST DO experience. We also love the Vistadome train, it was beautiful both to and from Machu Pichu!

When we met with Lisbeth, it was great. We had some issues before because, even after preseting my passport for travel docs. my name was incorrect on the air boarding passes, etc, and so the airpline gave me a lot of grief because my name didn't match. We also were never sent the boarding passes...instead Lisbeth had sent to our son who was our emergency contact. It was an honest mistake ad she worked very hard to get it fixed quickly and what we appreciated was that she owne the mistake of sending to our son. We are all human, and just owning that was huge on her part, ad we appreciated her efforts. For the rest of our time, if we needed to reach out she was resonsive...until the last day when in Cuzco when our airport driver didn't show up. She did communicate, but not much...we eneded up getting the main cordinator involved and a new driver was sent to us immediately....it was kind of a bummer, because overall it had been great, and then she dropped the ball with communication at the very end, when we were most stressed. Such a shame, because she was very helpful all the other times.

Far surpassed our expectations!!! Highly recommend

Request Luz Mabel for your Palcoyo Trek---she is fabulous!!!! Thorough and quite the photographer! We love her, she is so knowledgable and funny!

Fabulous tour, we learned so much and we are glad we did this before Machu Pichu.

Mystical, magical and far surpassed our dreams!!!!!

Grateful we did this hike with out outstanding guide Luz Mabel!!!!