Kimkim Trip Reviews for Australia
Relationship between Kim Kim and others in country. We had a small airline booking issue and NOBODY seemed to know who could aid us in rectifying the problem!
Australia
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May 29 - Jun 5, 2023
Liz was great in setting up the itinerary with suggestions, modifications, and final bookings. Final day on Green Island could have been better. Mostly the contractor providing the trip was into upselling higher priced scuba and outer reef experiences. Normally the trip could have been shortened to fewer hours than the full day, but THEY decided against running additional mid-day boats.
Dear Richard,
I'm glad you were happy with your trip.
Regarding the airline, as we discussed before the trip, the airline delay/cancellation has to be handled by the airline directly. Unfortunately they wouldn't allow us to change a flight after your trip has started. But I am very sympathetic on how frustrating it is to deal with airlines post covid !! I was just delayed 12 hours upon returning from New York when my initial flight cancelled. Very frustrating.
Wishing you both a wonderful rest of the year !
Liz
We really enjoyed our trip greatly. The plann...
Australia
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Apr 28 - May 15, 2023
Great vacations in Australia
Australia
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Apr 11 - Apr 22, 2023
Dear Ileana,
Thank you very much for sharing your experience with us. We take all your feedback in consideration to always improve our service.
We're really grateful and appreciate you taking the time to share your rating with us.
I am passing your comments to my colleagues and we hope to see you again in one of trips.
Your 5 star rating is very much appreciated...
Best regards
Connie
Easiest Trip I've Ever Taken!
Australia
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Apr 10 - Apr 27, 2023
Hello Amelia
Thanks for the detail review and the wonderful ideas you are sharing with future travelers!!
I am very glad that you were able to take this trip and I enjoyed working with you very much. Hope we can help in the future to one of our other great destinations.
Liz
We loved our trip to Australia and Connie was...
Australia
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Apr 14 - Apr 20, 2023
Thank you very much for your great feedback. I am so happy you took my recommendation and loved Tasmania. There are so many hidden jewels in those amazing place. I am happy you enjoyed the trip and please do let us know should you wish to put another amazing trip to the South Pacific.
Thank you again,
Connie
Australia in 9 days/Sydney and Carins.
Australia
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Apr 8 - Apr 16, 2023
Great Adventure in Australia
Australia
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Mar 17 - Mar 25, 2023
Dear Don, Lori and Leinelle:
Thank you ! for allowing us the opportunity to prepare this trip for you. I am super glad that you all enjoyed it so much and hope to be able to arrange another trip to New Zealand??? :) :)
It was a pleasure working with you !
Cheers!
liz
Put us at ease:)
Australia
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Mar 27 - Apr 2, 2023
Hi Jessi,
Thank you for taking the time to send your wonderful feedback. I am so pleased to hear you loved your trip.
Australia the land of Friendly People and greenery from Melbourne to Sydney to Cairns to Coolangatta to Sydney
Australia
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Mar 3 - Mar 23, 2023
Liz did an amazing job and treated me superbly. Melbourne we loved the breakfast at Batman's Hill on Collins 3.5 star. for the hotel though small rooms. Best... Read more
Vickie was very kind, patient, helpful and r...
Australia
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Feb 16 - Mar 9, 2023
The New Zealand Touring app was a helpful tool but sometimes contained typos, omissions, or... Read more
Australia and New Zealand: A wonderful family trip
Australia
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Jun 28 - Jul 31, 2022
- spent considerable time with us planning the trip, making changes, and building an itinerary just for us
- very perceptive and creative in suggesting activities that dovetailed with the family's interests
- excellent ideas and recommendations, both on and off the beaten path
- very knowledgeable
- great communication, very responsive
- very easy to work with
-... Read more
Dear Sharon, Meir, Remi and Daniel,
Thank you thank you thank you for the wonderful review!!!
You guys were amazing !! I really enjoyed all our conversations and I am happy the trip was so enjoyable for all of you. Even more, I am so happy our paths will cross again in San Diego thanks to our kids. It will be great to see you again!!!
Cheers
Liz
Best ever trip to Tasmania!
Australia
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Feb 19 - Mar 3, 2023
We thought that we had the perfect balance between activity and leisure. The tours were fun and only as active as you wanted to make them,the tour guides were passionate about their work and were keen... Read more
I really enjoyed working with Annette who was all up for trying some different things! I am excited to be now working on your next 2 trips!
A flawless month Down Under.
Australia
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Feb 1 - Feb 26, 2023
Liz Neal at Springboard Vacations worked closely with us over several months to help us select the schedule, locations and tours we preferred. She promised that everything would be of the best quality and on time. That is exactly what we got. Over a twenty-eight day trip we had about thirty-five different pre-arranged events (flights, tours, hotels, etc). Every one was right on time and as described.
Dear Stephen and Donna !!
Thank you so very much for your kind review. I am truly happy that you were able to experience 28 days in this amazing destination!!! It was a pleasure to work with you and I hope you take me up on the offer of traveling to New Zealand !!!!
Thank you again for trusting your trip to us.
I will make sure that all the people involved to make this a success gets your comments !!
Liz
Gary did an amazing job planning and organizi...
Australia
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Feb 14 - Mar 2, 2023
We got where we wanted to go, we saw what we wanted to see, logistics were perfect- actually amazingly so, locations of accommodations were unbeatable, and the timing sequencing of our itinerary was excellent!!!! Read more
Thank you for your kind and fair review. It will help us to make improvements in future trips. I just want to address a few things. The hotels Desert Palms in Alice Springs and Clarion Suites in Melbourne were added to stay within your budget requirements, however I am a little surprised that you only rated them at 2 out of 5. Please message me through our usual message system to expand on your thoughts about these. It sounds like we should perhaps avoid using these in future. I... Read more
Great last minute help and service
Australia
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Jan 24 - Feb 4, 2023
Everything was seamless and easy. It made our trip stress-free.
Australia
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Feb 4 - Feb 12, 2023
Liz was wonderful. Fast and efficient making my trip fun!!
Australia
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Jan 5 - Jan 15, 2023
Hi Julie !
Thank you for your review. I am very happy that we could pull this trip together so fast!! And even more happy to hear how much you enjoyed it. I hope we can work together again so you can see more of Australia or even adventure into New Zealand, you would absolutely loooove New Zealand.
Until next time !
Liz
ps. keep sending me your day by day diaries, I enjoy every word of them !
Perfect trip!!
Australia
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Dec 27 - Jan 7, 2023
Hi Annie,
Thanks for the lovely review and the wonderful pictures !!!! I love so many of them, looks like Charlotte had a good time petting roos and koalas ! I'm glad that you all enjoyed it so much.
I enjoyed working with such a nice family and hope to be able to arrange a wonderful adventure in New Zealand next !!!
Liz
6 days Sydney->Cairns->bristane->Sydney
Australia
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Jan 5 - Jan 10, 2023
Hi Li,
Thank you for your kind and constructive feedback. I too was disappointed with the service at Alassio Palm Cove and rest assured we will never use them again.
Apologies for the lack of transfer at Sydney Airport. I was not aware that the free Sydney Airport shuttle stops operating after 8.50pm. That is duly noted for all future trips.
Yes, we will certainly arrange that refund for you once we have finalized payments to all suppliers, so that we can calculate the difference.
I am very glad you had a great trip despite the several hiccups that arose.
Warm regards,
Gary
Our family of 5 (including 3 sons ages 19, 17...
Australia
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Dec 18 - Jan 1, 2023
Hi Jennifer, thanks so so much for the wonderful review. AND for sending the pictures I looked at each one of them and enjoyed seeing the smiling faces!! You all did great taking pictures of the animals ! I loved the one of the tassie devil and the Koala and the great ones also of Sydney in New Years and the dolphin jumping in the air !! Great pics for a memory book! I would be absolutely delighted to work with you again to discover more of Australia or even adventure into New Zealand!
Thanks again !
Liz