Andy Carroll

Although Andy's name is listed as our local specialist - in reality all credit goes to Ha! We had never worked with a tour company before, but KimKim came highly recommended by my brother who had used them last year. Ha worked so closely with us in the planning - showing genuine flexibility and modifying the program to our exact specifications. We were in Vietnam and Cambodia with another couple - and had a wonderful trip. Even as the pandemic spread - Ha made sure we were safe and aware of changing dynamics. Fortunately, we stayed one step ahead of the virus and enjoyed all the sites and fabulous hotels booked by KimKim. We visited Hanoi, took the train to Sapa (I preferred the van back!) where we trekked amongst the tribes, enjoyed the stunning Halong Bay on a lovely small ship, spent a few days in Angor Wat (with a picnic and massages in a "secret sacred spot"), Saigon and then relaxing on the beach at our favorite hotel - La Veranda in Phu Quoc. Would highly recommended Kim Kim and Ha to anyone planning this trip of a lifetime (when we can all travel again!)

We recently returned from an amazing 3-week trip to Vietnam, with a short detour to Cambodia. Ha at KimKim was so incredibly responsive in helping us plan the trip and continuing to customize it for us all the way to the end. She made it absolutely seamless with guides and drivers greeting us exactly as planned, and the hotels she selected more than met our expectations.

Some highlights were riding around Hanoi on a motorbike (driver provided!), biking and cooking classes in Hoi An (and everything about Hoi An), kayaking in Ha Long bay, and a day traveling by boat in the Mekong Delta.

We were also incredibly grateful that we were able to go on our trip and return safely during a time when the Coronavirus was spreading. Vietnam had no active cases when we arrived on 2/27, but infected travelers from Europe began to bring in the virus about a week later. Ha let us know immediately when some potentially infected travelers stayed at a hotel where we were booked, and arranged for us to stay at a different hotel. She also arranged on a moment's notice for us to leave Saigon on an earlier flight to Phu Quoc island so that would could relax and be less concerned about staying in a congested city.

We would not hesitate to recommend Ha and KimKim and to use them again...when everything settles down:)

If given the opportunity to use this this site again - I wouldn't hesitate! The experience from first conversation with Andy to the last adventure on the Vespa tour of Saigon and each incredible adventure in between was perfection! Our guides and driver in each city (Hanoi, Hoi Ann, Mae Chau, Saigon) were professionals, full of knowledge and fun. We fell in love with Hoi Ann and wish we could have spent more time there!

The ryokans hotels were cheap 2-3 stars rating the most. Should not cost more than USD $200 for 2 for one night. Kim Kim charged us over USD$ 600 for 2 for one night. It was a rip off. We feel this is a lesson we learned and it will be our last dealing with your group, in the meantime we will warn other about your deceptive practice.
I you have any decency you should refund us for over charging us.
Ken and Katherine Wong

We were so pleased we chose to use your services. Andy, our local specialist, was very attentive right from the beginning of planning our trip. We were undecided about the various places to travel while in Thailand, but knew we were flying into and out of Bangkok and knew we, at a minimum, would want to spend a day or two to visit the Grand Palace and other temples. Both my daughter and I agreed that had we not had a guide to go through the Temples we would not have benefited as much visiting them. Andy employed Mr. Peak to be our guide. Mr. Peak was wonderful! He was not only such a pleasant person, but was knowledgeable about the Temples and River, but also was hospitable and offered so many times to take our pictures at the various places that I believe he knew would capture in a picture wonderful memories for us. We are home and still saying to each other how lucky we were to have a guide, and that our guide was Mr. Peak!

Our transports to/from hotel and airports were punctual and easy to find and the instructions Andy gave us to do so were spot on!

Thanks for your assistance in our journey to Thailand!

We had a great time touring Vietnam and Cambodia for three weeks. We wanted a trip that covered the main tourist areas, as well as getting out to some of the national parks to see the birds and wildlife. Kimkim put together a package that encompassed everything we wanted to do, and suggested more items too. Everything worked according to plan. We had six different guides in various parts of the countries, and all did an excellent job. All spoke English to a reasonable or better standard, and were a great help in navigating our way through the trip. It was great having such personal attention. The guides were flexible in the itinerary as well. We changed our minds a couple of times about what we wanted to see, and were easily and happily accommodated. Highlights for the trip would have been seeing the ruins at My Son in Vietnam, and Angkor in Cambodia, as well as some amazing birdwatching tours through Cat Tien N.P. in the south of Vietnam. Other memorable moments included kayaking in Ba Be National Park and Halong Bay Bay, and even an impromptu game of volleyball with some locals in a small village north of Hanoi, and all the amazing food that was served to us, especially in small local places.

Andy took care of our 6 weeks tour of Asia and everything went well. We had a good time and most of it, drivers, guides, Hotel etc were perfect. I will used Andy again for a another trip for sure.

The guides and in country contacts from Exotic Voyages were great. There was one change made to the itinerary after our deposit that was unacceptable. It involved an eighteen hour trip on a non express train. The in country contact (Giang) was wonderful in dealing with the problem, and more than made us happy. Saigon, the Mekong Delta, Hue, and Bach Ma National Parks were great places for visit. Hoi An was also beautiful, but the people being brought in by buses from the cruise ships are destroying what should be a great vacation spot. Siem Reap, Cambodia was everything we expected. The trip out to the large lake was also nice in that it showed the life in Cambodia away from the temple sites.

My wife and I just returned from an incredible month in Vietnam and Cambodia. What an incredible blend of culture, history and cuisine. We are recently retired and have always been fiercely independent travelers. I pride myself on my research and trip planning, but being Vietnam, we decided to get some local help.

After reading the positive reviews, we selected Kim Kim as our travel platform. They put us in touch with Andy Carroll, the Vietnam expert and the process was flawless. Andy was very responsive and answered all my emails promptly. He put together a proposed itinerary and we worked together on selecting hotels, side trips, museums, cooking classes, etc.

Bottom line- 30 days, five internal air flights, one overnight train, one overnight boat, two countries, 10 cities and it was flawless! Every guide and driver showed up on time, the accommodations were truly 4 and 5 star, every mode of transportation was on schedule-- I don't think that would happen in the USA!

We are culture and history tourists and the guides Andy lined up were all superior. Incredible knowledge, fairly good but certainly passable English and true ambassadors to their country and their employer. Since we were a tour group of "two", they all went out of their way to ensure we had a fantastic and flexible holiday. The guides and drivers really made the trip!!

Using an internet travel company was a big leap of faith for me (would the guides show up, would the hotel have our reservation?) but I can report unequivocally, that KimKim is worth your trust.
And I am not a guy who lavishes praise easily!!

We booked with kimkim for our week in Vietnam, mainly for travel (car transport, mid-week airfare, lodging, etc.), as well as one full-day tour of the Mekong Delta. After a small hiccup in the communication during the trip planning, I have to say that everything went smoothly. Transport was on time, the lodging was excellent and had great locale, and our Mekong Delra tour guide, Lucy, was very good. It became clear that we were actually experiencing a local travel agency (that we gave a review for, too), and that kimkim is actually more of a middle-man service, but that's no bother. I would book with kimkim again for their choice of agency and talented guides.