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Nara Matos

My early years were defined by adventurous road trips with my family in Brazil, instilling a deep love for exploration. That passion led me to the breathtaking Chilean Patagonia in 2015 when I arrived here to trek the Torres del Paine W and discovered I was a hiking lover.

What places and activities do you specialize in?

"Activities such as hiking, kayaking, mountain biking, or more cultural experiences, like a visit to the Chilean vineyards, learning how to cook an empanada, a cultural city tour in the vibrant Valparaiso… Chile and Argentina always have something to offer! "

How did you get involved in travel?

"Exploiting new places in a slow mode has always been a thing for me, and after graduation, I decided to fulfill my old dream of making a backpacking trip. I chose the neighboring countries Uruguay, Argentina, and Chile. I arrived in Chile through Patagonia and did the Torres del Paine trek, explored the "end of the world" in Ushuaia, and hiked the stunning trails of El Chalten. Little did I know, this trip would change my life forever, and instead of returning home, I decided to stay and switched from working in Economics to Tourism. Now, I dedicate my life to sharing the magic of this incredible place with others, drawing on my own experiences to guide adventurers through the trails I now call home."

Please share a unique travel experience you will never forget.

"My family was always a road trip lover. When I was 11 we went by car from my hometown of Vila Velha in Brazil to Belém do Pará. This was an extensive trip! More than 3.000 Km along the country's northeast coast on the way out and another 3.000 Km inland on the way back. I got to know places in the country that tourists don't usually go to, I got to know completely different corners of where I grew up and I had contact with contrasting countries within my country. This experience shaped me as a person."

Nara is part of the following groups: Argentina Travel Agents, Patagonia Travel Agents, Chile Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Honeymoon itineraries

Favorite experiences

Hike to the Base of the Paine Massif

One of the most popular hiking routes in all of Torres del Paine National Park is to the lookout at Base Torres, which sits at the foot of the iconic triple peaks of the Paine Massif. Although it can be completed in less than a day, this hike is strenuous and requires a good level of physical...

Recent trip reviews for Nara

Chile is an amazing country with very friendly people
Chile | Feb 18 - Mar 2, 2026

William
William B.
Durham, NC | Reviewed on Mar 06, 2026
We had a wonderful trip with some outstanding tour guides such as Freddy and Felipe in Santiago and Daniel in Patagonia. Hotel Lago Grey was outstanding. It's impossible to choose a favorite place: the moai in Rapa Nui, the street art in Santiago and Valparaiso, Torres del Paine. Our itinerary was customized to match our interests, but some things exceeded our expectations like the Grey Glacier boat. Luckily, we had perfect weather for our trip. One thing that could be improved is the daily... Read more

We had a wonderful trip with some outstanding tour guides such as Freddy and Felipe in Santiago and Daniel in Patagonia. Hotel Lago Grey was outstanding. It's impossible to choose a favorite place: the moai in Rapa Nui, the street art in Santiago and Valparaiso, Torres del Paine. Our itinerary was customized to match our interests, but some things exceeded our expectations like the Grey Glacier boat. Luckily, we had perfect weather for our trip. One thing that could be improved is the daily schedule which had multiple minor hiccups: starting time/location, guide's name, checkout time. In the end, Dittmar Adventures was very responsive and made everything right.

Hotel Reviews
Hotel Lago Grey
Torres del Paine

Excellent location and delicious food. This was the best hotel of our trip. We're very happy we didn't stay at Hotel del Paine. The complementary drinks was a nice touch which allowed us to discover calafate sours.

Authenticity & Character
Location
Staff
Very helpful staff.
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

The location was good although the window the first night wouldn't close so there was a good bit of road noise. The staff was not particularly helpful and the breakfast wasn't the best.

Authenticity & Character
Location
Great views, but some road noise.
Staff
The staff was not very helpful.
Cleanliness & Comfort
The room didn't have a fridge.
Hotel Ismael
Santiago

The location is great and the staff is very helpful. The room was small unlike the pictures. The rooftop pool was very small. The hotel has two entrances which was problematic when we were leaving, Transvip was waiting on the street behind the hotel instead of at the front door.

Authenticity & Character
Location
Great view and lots of choices for restaurants.
Staff
Cleanliness & Comfort
The room was small.
Cabañas Anavai
Hanga Roa

The description was for a bungalow. We had a room with a corner kitchen. There's no air conditioning so the room got very warm. Luckily there were two fans which we had to use all of the time. The last night the water went out. The next morning the want came back but the electricity went out. For the airport transfers, they really should use the guest's names to avoid the problem we had of confusing with another Cabanas.

Authenticity & Character
Location
Next to moai and beach
Staff
Cleanliness & Comfort
No AC
Activity Reviews
Trekking "Miradores" - Guided Day Hikes in Torres del Paine
Trekking "Miradores" - Guided Day Hikes in Torres del Paine
Chile

Armando was a good guide. We were able to pick which hikes we wanted. He also let my wife use his hiking poles. Unfortunately when we were coming down from Mirador Condor, he was going down quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
Daniel was an amazing driver.
Grey Glacier Boat Tour (round-trip)
Grey Glacier Boat Tour (round-trip)
Chile

One of the high points of our trip. Seeing the glacier and the impact of climate change was very impressive.

Quality of Experience
The weather was perfect which made the trip much better.
Guides, Drivers and Staff
The guides were knowledgeable and available to answer questions.
Transport
Very smooth ride.
Uptown Santiago Walking Food Tour
Uptown Santiago Walking Food Tour
Santiago

Freddy did an outstanding job. It was great that he met us at the hotel and we took the subway together. We tried multiple foods and then saw multiple street art around Bellavista. Freddy is very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
It would have been more complicated to take the metro on our own.
Day trip to Viña del Mar & Valparaiso
Day trip to Viña del Mar & Valparaiso
Chile

Julio Contreras was very flexible in customizing our tour so we got to see the sites we wanted to visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Chile

Felipe Godoy is an excellent guide. He was extremely helpful in suggesting visits for our free day. The tour did not include the cable car up to the top of Cerro San Cristobal.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable about the history and culture.
Transport
Easter Island (Rapa Nui): Secrets of the Seven Explorers (Half-Day Tour)
Easter Island (Rapa Nui): Secrets of the Seven Explorers (Half-Day Tour)
Easter Island

These are the only moai facing the sea.

Quality of Experience
Guides, Drivers and Staff
Transport
Easter Island (Rapa Nui): Half-Day Orongo & Volcanic Wonders
Easter Island (Rapa Nui): Half-Day Orongo & Volcanic Wonders
Easter Island

The crater is very impressive.

Quality of Experience
Guides, Drivers and Staff
Transport
Isla de Pascua (Rapa Nui): The Grand Tour of Moai and Ancestral Sites
Isla de Pascua (Rapa Nui): The Grand Tour of Moai and Ancestral Sites
Easter Island

A good introduction into the history of Rapa Nui.

Quality of Experience
Lunch should have been included.
Guides, Drivers and Staff
Terangi was excellent as was the driver.
Transport
Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Mar 09, 2026

Hi William and Joanne,

Thank you so much for taking the time to write a review with your thoughts on each service. I really appreciate it. I am especially happy you enjoyed the subway in Santiago (truly local experience) and the Hotel Lago Grey. Thank you for all your patience with the hiccups we had. We will work to improve the information on the app with the feedback you gave us.

All the best to you!

Really enjoyed our wine-focused trip to Centr...
Chile | Feb 2 - Feb 9, 2026

K
KERRY G.
Newark, NJ | Reviewed on Feb 15, 2026
Really enjoyed our wine-focused trip to Central Chile. Working with Nara was great - she was responsive to our desires for the trip, and she did a great job finding us terrific wineries to visit. Felipe was a wonderful guide - knowledgeable, personable, and easy to be around. Read more

Really enjoyed our wine-focused trip to Central Chile. Working with Nara was great - she was responsive to our desires for the trip, and she did a great job finding us terrific wineries to visit. Felipe was a wonderful guide - knowledgeable, personable, and easy to be around.

Hotel Reviews
Clos Apalta Residence
Santa Cruz

This is a stunning property. Everything was wonderful, from the casita to the restaurant to the wine tour. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casona at Matetic Vineyards
Lagunillas

Lovely relaxed winery stay. Comfortable room, beautiful grounds, very good restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Gervasoni
Valparaiso

This is a lovely period building, and the decor is simple and elegant. However, the bathroom in our room was on a lower floor, accessible only by a steep spiral staircase. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Accessibility
Hotel Solace
Providencia

Good solid choice for lodging in Santiago. Breakfast was comprehensive, although nothing fancy. Staff was helpful. Location is great for getting around the city.

Authenticity & Character
Location
Convenient
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago City Tour
Chile

Jose was a great guide - knowledgeable and very proud of his city. Unfortunately, we scheduled our trip for Monday, when most of the attractions were closed.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting in Aconcagua Valley
Wine Tasting in Aconcagua Valley
Chile

Escorial Winery was our favorite of all the wineries we visited in all the valleys. Their story is inspiring, and the wines were delicious. Sadly, they do not export to the States, so we spent a great deal of our limited take-home wine allowance here!

Quality of Experience
Guides, Drivers and Staff
Transport
Maipo Valley Wine Experience
Maipo Valley Wine Experience
Santiago

All the wineries we visited were impressive in their own ways, but we particularly loved El Principal and Haras de Pirque.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Feb 16, 2026

Hi Kerry, thank you so much for the feedback. I love your itinerary, and how you became Chilean wine experts! Every winery has its character, as you could see. I will let Felipe know how much you enjoyed being with him; most of the recommendations come from him.

All the best to you!

Our overall experience with kimkim in planning a bucket list trip to Patagonia
Patagonia | Dec 26 - Jan 2, 2026

J
James T.
Newark, NJ | Reviewed on Jan 06, 2026
Our overall experience with kimkim in planning and booking our trip to Patagonia was a home run! A special shout-out to the local specialist (Nara), who was incredibly knowledgeable and insightful about our itinerary. The service provided by Nara was also superlative. Will definitely plan on using kimkim in the future for other bucket list trips. Read more

Our overall experience with kimkim in planning and booking our trip to Patagonia was a home run! A special shout-out to the local specialist (Nara), who was incredibly knowledgeable and insightful about our itinerary. The service provided by Nara was also superlative. Will definitely plan on using kimkim in the future for other bucket list trips.

Hotel Review
Kau Rio Serrano Lodge
Torres del Paine National Park

The location, facility, and service were outstanding! We will definitely tell our friends to stay at this lodge when they visit Torres del Paine.

Authenticity & Character
Aesthetically pleasing layout of facilities makes the hotel feel very special
Location
Incredible views from every direction
Staff
Incredible service throughout
Cleanliness & Comfort
Very comfortable beds
Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Jan 06, 2026

Hi Jim, thank you so much for taking the time to write this lovely review. You were fundamental in making that trip turn out exactly as you dreamed, always very responsive and attentive to the details. Not even the crazy Patagonian wind could prevent you from having a great experience! All the best to you and your family. It was a pleasure to work with you all! ;)

Patagonia - a hiker’s paradise!
Patagonia | Dec 20 - Dec 29, 2025

Hema
Hema V.
Houston, TX | Reviewed on Jan 05, 2026
Overall, we had a great time and the trip was well organized. For the most part, everything went off without a problem.
The restaurant recommendations were very much appreciated. The recommended hikes were good and we enjoyed them as well. Some tour operators provided prior night updates which we found very helpful as we knew what to expect. Our favorites from this trip were - Laguna de los Tres, Perito Moreno Glacier, Glacier Vinciguerra & Laguna de los Tempanos.
Some areas for... Read more

Overall, we had a great time and the trip was well organized. For the most part, everything went off without a problem.
The restaurant recommendations were very much appreciated. The recommended hikes were good and we enjoyed them as well. Some tour operators provided prior night updates which we found very helpful as we knew what to expect. Our favorites from this trip were - Laguna de los Tres, Perito Moreno Glacier, Glacier Vinciguerra & Laguna de los Tempanos.

Some areas for improvement / recommendations:
1. Tours should be in English not bilingual as otherwise most time spent in Spanish
2. Clearly specify which ones are private vs group tours
3. Detailed itinerary details varied from actual - zip lining at El Chalten / street food at Buenos Aires/ warm gourmet lunch in Vinciguerra
4. Tour pickups in El Chalten and El Calafate were quite late without any communications - would be helpful to know as some were 30 mins late.
5. Private transfer FTE to El Chalten & El Chalten to El Calafate could be replaced with a rented car and us driving - may have been cheaper as the start/end point is FTE airport.
6. Hotel in El Chalten - Lunajuim was not good - definitely not 3 stars. It was very basic/old, the room not well kept up, there was no refrigerator, the soaps were subpar, walls/doors were very thin and we could hear everything from neighbors and hallway, the towel rack was coming off the wall, no headboard for bed. A positive note is that the staff were very friendly and helpful.
7. Generally speaking, the breakfasts at the hotel were lacking. Ushuaia had the best one at Alto Andino.
8. For the Laguna de Los Tres trail, I strongly recommend the alternate route of taking a bus to Rio Electrico, trek to Laguna de Los Tres from north to south, and then return via Laguna Capri to El Chalten. It makes for a less strenous hike.

Activity Reviews
Trekking to Glacier Vinciguerra & Laguna de los Tempanos
Trekking to Glacier Vinciguerra & Laguna de los Tempanos
Ushuaia

One of our favorite hikes! Our guide made sure that everyone’s needs were taken into account and that all of us felt comfortable on the muddy and steep hike at the end. We were able to get up close to the glacier and the view was breathtaking. Highly recommend this one to all who can make it! FYI, this hike is rated Medium difficulty but it was quite tough at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Boat & Walking Tour
Perito Moreno Boat & Walking Tour
El Calafate

Absolutely spectacular view of this glacier! The enormity is mind blowing and seeing calving in real life is a once in a lifetime experience! No matter how many times we viewed the glacier from various lookout points, it took our breath away.

Quality of Experience
Guides, Drivers and Staff
The guide spoke a great deal in Spanish. She didn’t seem to translate everything into English and it was much more abbreviated.
Transport
Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Jan 06, 2026

Hi Hema,

Thank you so much for this feedback. Very appreciated, as it helps us improve. Vinciguerra was also my favourite hike in Ushuaia when I was there, so I am happy you also enjoyed it. Thanks for the notes regarding the transfer times and the hotel in El Chaltén; its definitly something we will look over.

Thank you for coming and working with us. It was a pleasure. All the best to you and your family!

Overall excellent trip Nara did an excellen...
Chile | Dec 15 - Dec 23, 2025

A
Arun C.
Gainesville, FL | Reviewed on Dec 24, 2025
Overall excellent trip Nara did an excellent job and was always present and very responsive. The staff at the hotel patagonia pristine was excellent the guide Armand and driver. Juan in Patagonia were excellent too. Read more

Overall excellent trip

Nara did an excellent job and was always present and very responsive.

The staff at the hotel patagonia pristine was excellent

the guide Armand and driver. Juan in Patagonia were excellent too.

Hotel Reviews
Pristine Patagonia Hotel
Puerto Natales

All the staff were amazing – kind and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pampa Lodge Quincho y Caballos
Torres Del Paine
Hotel Almasur Providencia
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Dec 24, 2025

Arun & Priya,

Thank you! It was very easy to work with you; you're part of the success of this trip too. The people who work on Pristine are super nice. I knew you would feel great with them. =)

All the best to the two of you!

Everything was very well planned and there we...
Patagonia | Oct 25 - Oct 30, 2025

J
Julia D.
Newark, NJ | Reviewed on Nov 03, 2025

Everything was very well planned and there were no hiccups. The accommodations were great and transportation was easy - we got from place to place with no issues. Nara and Rae were very responsive and made the trip stress free.

Local specialist: Nara Matos
Nara
Nara Matos
Local specialist in Puerto Natales | Replied on Nov 03, 2025

Hi Julia,

Thank you so much for taking your time to write this review. It was a pleasure to work with you and Ciana, and I'm glad you had an amazing time at the park.

All the best!