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Raquel Aceituno

The eternal question ... where to next?

I live for my passion: travelling. I aim to travel to every country in the world and inspire you to do the same! Nature, learning about new cultures, speaking several languages & blending in with locals, are my key drivers! During my trips, I seek adventures. I always put myself out of my comfort zone and have never regretted it! I am also an advocate of preserving and protecting our planet.

We are a project from travellers to travellers and we can't wait to take you on the best adventure ever!

I am from a wee town in Badajoz, Portugal borders. However, I consider myself a world citizen!

What places and activities do you specialize in?

"Spain and Portugal"

How did you get involved in travel?

"In 2014 I decided to grab my suitcase and moved to Scotland seeking for new challenges. I have been based up there for 8 years working on Tourism and at the same time traveling the world whenever I had the opportunity.

I combine my knowledge and background in Tourism with my personal vision of the world, to share with you my travel experiences in the most genuine and honest way possible."

Please share a unique travel experience you will never forget.

"mmm .... tough question!
Spain is the land of contrast and my very own place in the world, but If I had to name a feeling that would be called Granada. The scent of incense, Arabian flavours from ancient cultures and Alhambra became the most spectacular scenario to enjoy over and over again."

Raquel is part of the following groups: Portugal Travel Agents, Spain Travel Agents
Top itineraries and travel advice
Family itineraries
Road trip itineraries

Recent trip reviews for Raquel

Amazing, meaningful adventure
Spain | Apr 15 - Apr 24, 2024

Denise
Denise N.
Round Rock, TX | Reviewed on Apr 25, 2024
We had an amazing and meaningful trip to Spain and especially the Basque Country. My main purpose was to discover more about my grandfather, about whom I knew very little.
I was able to do so, and greatly enjoyed that and many other experiences as well.
I would like to commend our guides Diego and Dario. Diego I appreciated especially because the main focus of the trip for me was to absorb as much about Basque culture as I could, and he fulfilled that wish admirably. To do so was the... Read more

We had an amazing and meaningful trip to Spain and especially the Basque Country. My main purpose was to discover more about my grandfather, about whom I knew very little.
I was able to do so, and greatly enjoyed that and many other experiences as well.

I would like to commend our guides Diego and Dario. Diego I appreciated especially because the main focus of the trip for me was to absorb as much about Basque culture as I could, and he fulfilled that wish admirably. To do so was the dream of a lifetime, and I will be forever grateful to him.

Dario was a most excellent and considerate guide also. He took care that we should get the most out of our excursion to Potes and Picos de Europa. We were fascinated by all the history and other information he shared with us. He truly enriched our understanding of this part of Spain in way that added a great deal of depth to our experience of the country as a whole.

For improvements I suggest that in the future travelers should be warned to be better prepared for the train trip from Madrid to San Sebastián. The trip took 8 hours, and nothing was provided to eat and drink.

We would have been glad to bring our own provisions had we known we would need them. As it was, we arrived in San Sebastián in an especially depleted state from which it took extra time to recover.

Another difficulty occurred on our train trip from Santander to Madrid. Our information from Raquel was that we would change trains at Valladolid.

The misinformation confused us greatly because the information at the station didn’t support a change of trains. I thought my confusion was a result of my limited Spanish and anxiously boarded, unsure about exactly how we were to arrive in Madrid.

Just before we were about to get off the train for a change, another passenger informed us at the very last minute that we needed to remain aboard as the train we were on would go through to Madrid. If it had not been for this passenger, we would have made a mistake that could have really cost us.

Hotel Review
One Shot Tabakalera House
San Sebastian

We were wonderfully comfortable here and especially appreciated the restaurant. Besides great food that was conveniently collocated, we had the most amazing and considerate service from the restaurant staff. I especially want to commend Gustavo, Xabi, and the man who sold the coffee. Gustavo actually assisted me in tracking down more information about my long-lost Basque grandfather than I would have otherwise. Gustavo advised me that besides visiting the church in Huarte where my grandfather was baptized, I could also go to the Ayuntamiento in Huarte for his birth certificate and other vital information. I am so grateful he took the trouble to explain this to me (in the middle of working hard to make and serve food) as the focus of the trip was to learn as much about my grandfather as I could. Without Gustavo’s guidance, the most important part of my trip would have been much less productive. I will be forever grateful to him. Xabi was a joy to talk to as he not only served us cheerfully and enthusiastically, but also took great interest in our trip, as it was centered on visiting my grandfather’s homeland. Xabi’s interest enriched that experience, and I will remember him fondly always. The gentleman who staffed the coffee bar was so kind and considerate. I didn’t catch his name, but he had dark hair and was of medium height. He treated me like royalty when I told him my grandfather was a Basque. He truly made me feel personally connected to my Basque heritage from which I had been alienated my whole life due to my grandfather’s abandonment of his family and the resultant lack of information about him.

Authenticity & Character
The hotel is a historic site and the complex houses other Basque cultural resources.
Location
It’s near the train station and is also near another eateries, a store selling fresh produce, and a pharmacy.
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Apr 26, 2024

Hi Denise, thank you for taking the time to provide detailed feedback on your travels. I am glad to hear that you had a wonderful time discovering your grandfather´s roots. I will pass your kind words to Diego, Dario and Xabi, especially as they will be more than happy to know that they have contributed to your experience. I am sorry to hear about the train issue, we never have been informed about that you will have to remain on the same train for the full journey. It might have been a last-minute update. I hope you had an overall nice experience. All the best, Raquel

Wonderful experience- highly recommend!!
Spain | Mar 29 - Apr 6, 2024

Kristin
Kristin B.
Huntersville, NC | Reviewed on Apr 08, 2024
Working with Raquel to plan our trip to Spain was an absolute dream! She was organized, communicative, knowledgeable and flexible with any changes/suggestions I had. Our trip was seamless; from drivers picking us up at airports/hotel/train stations transferring us to our next destination to suggesting places to eat with tween/teenagers. Raquel had great suggestions to make our family vacation fun and stress-free. I would HIGHLY recommend working with Raquel and the kimkim team! Read more

Working with Raquel to plan our trip to Spain was an absolute dream! She was organized, communicative, knowledgeable and flexible with any changes/suggestions I had. Our trip was seamless; from drivers picking us up at airports/hotel/train stations transferring us to our next destination to suggesting places to eat with tween/teenagers. Raquel had great suggestions to make our family vacation fun and stress-free. I would HIGHLY recommend working with Raquel and the kimkim team!

Activity Reviews
Exclusive Food Tour of Barcelona through its Tapas Bars
Exclusive Food Tour of Barcelona through its Tapas Bars
Barcelona

This was AMAZING! Such a great way to experience local cuisine as well as more authentic restaurants that aren’t tourist traps. The food/wine pairing choices were phenomenal- even our picky 17 year old raved about how good everything was!

Quality of Experience
The food was amazing and the tapas restaurants chosen were quaint and authentic.
Food
Everything!!
Guides, Drivers and Staff
Our guide (Brian) was so knowledgeable about all the areas we walked through as well as all of the food/wine. He was personable and fun!
Transport
Every driver was on time and communicative!
Private Tour of Barcelona & La Sagrada Familia
Private Tour of Barcelona & La Sagrada Familia
Barcelona

What an amazing experience to see the different areas of Barcelona and this phenomenal place. Our guide, Anna, was absolutely fantastic. She was so sweet, knowledgeable and fun! She had great rapport with my 2 daughters (ages 11 and 17) and made their experience so much more enjoyable by interacting with them while also educating us all!

Quality of Experience
Having tickets pre-purchased so we went straight in- no waiting in lines!!
Guides, Drivers and Staff
Anna was wonderful! She was so knowledgeable and fun.
Transport
So easy and always prompt!
Day Trip to Montserrat & Lunch at a Farmhouse
Day Trip to Montserrat & Lunch at a Farmhouse
Barcelona

This was a great day trip! Seeing the monastery, the Black Madonna and the different area was great.

Quality of Experience
Food
Guides, Drivers and Staff
There was a mix up with guide/meeting location (at no fault of kimkim) but Antoni was prompt to call me and get it figured out!
Transport
Private City Bike Tour
Private City Bike Tour
Seville

Great way to see the area!

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Andalusian Market Visit & Cooking Class
Traditional Andalusian Market Visit & Cooking Class
Seville

This was our daughter’s favorite thing about our trip! She loved hearing about all the local food and learning to make some traditional Spanish dishes!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flamenco Experience
Flamenco Experience
Spain

This was my favorite activity of our whole trip! This exceeded all of my expectations and was captivating!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

The guided tour was a great way to see the area and learn the surroundings as opposed to just walking around on your own.

Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Ride Over Segovia
Hot Air Balloon Ride Over Segovia
Madrid

What a wonderful family experience! Even my husband (who hates heights) said this was incredible and he would do it again! It was the favorite activity of our 17 year old daughter!

Quality of Experience
Guides, Drivers and Staff
The entire crew with Globus was super!
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Apr 08, 2024

Hi Kristin, thank you so much for taking the time to write this fabulous review! It is a pleasure to know you and your family enjoyed your time in Spain and you left home with lots of incredible memories. I will share the feedback with our guides, who will be delighted to hear that they have contributed to a great experience! Again, a pleasure planning this trip for you and your family 🥰All the best. Raquel

Raquel was amazing, helpful planned a wonderf...
the Azores | Mar 30 - Apr 6, 2024

Chris
Chris R.
Ilion, NY | Reviewed on Apr 07, 2024
Raquel was amazing, helpful planned a wonderful vacation for my children. She made sure everything was very well planned out and completely taken care of for them. Read more

Raquel was amazing, helpful planned a wonderful vacation for my children. She made sure everything was very well planned out and completely taken care of for them.

Hotel Review
Vila Nova Hotel
Ponta Delgada

The breakfast is really really good! The rooms were a little stuffy at night, but other than that it was a good stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sete Ciudades Jeep & Hike Adventure Full Day
Sete Ciudades Jeep & Hike Adventure Full Day
São Miguel Island

The view were amazing! And our tour guide, Natasha was the best!

Quality of Experience
Guides, Drivers and Staff
Transport
Volcanic Experience: Furnas Lake Full Day Adventure
Volcanic Experience: Furnas Lake Full Day Adventure
São Miguel Island

Natasha, our guide, was great! We loved the different actives and the hike was gorgeous!

Quality of Experience
Guides, Drivers and Staff
Transport
Epic Canyoning Adventure
Epic Canyoning Adventure
São Miguel Island

Super fun! The guides were awesome and fun to chat with. The waterfalls and rivers were a lot of fun to canyon in.

Quality of Experience
Guides, Drivers and Staff
Transport
Azorean Culinary & Wine Experience & Get to Know Ponta Delgada with a Local
Azorean Culinary & Wine Experience & Get to Know Ponta Delgada with a Local
São Miguel Island

It was cool to see the different restaurants and learn about the wines and cheese.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking Experience in Lagoa do Fogo
Hiking Experience in Lagoa do Fogo
São Miguel Island

This was a lot of fun, we loved the different places we got to see and our guide Natasha was wonderful, she was very charming and knowledgeable. 10/10!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Apr 08, 2024

Hi Chris! Thanks so much for your kind words and for taking the time to share the highlights of your kid´s trip to the Azores. I'm so pleased that they had a wonderful trip (even if the weather was not the best )! I will pass your words on to Natacha, who will love to hear that she has contributed to a memorable trip. I wish you and your family all the best and hopefully, we can plan another adventure together in the future 😉x Raquel

Very well planned trip in Portugal . We have ...
Portugal | Mar 4 - Mar 16, 2024

Bao Phuong
Bao Phuong L.
Canada | Reviewed on Mar 17, 2024
Very well planned trip in Portugal . We have spend a great 13 days with the organization of Raquel , trip plan had been well adapted to our needs and preferences.
Each guide in every single tour is very knowledgeable and amicable, they adapted extremely well to what we ask for . Raquel has been very attentive to our request , she is always in touch with us almost daily .
I highly recommended this tour and now looking forward to book next tour in South Korea !!!!!
Thank you Raquel , you...
Read more

Very well planned trip in Portugal . We have spend a great 13 days with the organization of Raquel , trip plan had been well adapted to our needs and preferences.
Each guide in every single tour is very knowledgeable and amicable, they adapted extremely well to what we ask for . Raquel has been very attentive to our request , she is always in touch with us almost daily .
I highly recommended this tour and now looking forward to book next tour in South Korea !!!!!
Thank you Raquel , you are absolutely amazing !

Hotel Reviews
Pestana Vintage Porto Hotel & World Heritage Site
Porto

Very well located hotel, our room has river view and balcony . Staff is so kind , do all their best to make our stay the most pleasant .

Authenticity & Character
Big hotel with several buildings connected, nice room , good size , but still keep the character of old house
Location
Staff
Cleanliness & Comfort
Portugal Boutique Hotel
Lisbon

Very nice boutique hotel , well situated

Authenticity & Character
Very modern boutique hotel, room very big with balcony , bed very comfortable
Location
Close to Main Streets, main squares, lots of restaurants around
Staff
All staff from reception to restaurant are very efficient, a bit cold though
Cleanliness & Comfort
Room big , bed comfortable, very nice
Vivenda Miranda
Lagos

Such a nice hotel and staff

Authenticity & Character
Every room has different set up make hotel very charming
Location
So close to beach , hotel is absolutely charming
Staff
Hotel has best staff from reception , restaurant to cleaning , everyone is so helpful and smiling
Cleanliness & Comfort
Évora Olive Hotel
Evora

Very modern reception area, room average size a bit stuffy

Authenticity & Character
Except reception area which is so modern , room is very average
Location
Close to all major sites, walkable
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Mar 18, 2024

Dear Bao, I really appreciate your kind words and taking the time to share the highlights of your trip to Portugal. I'm so pleased that you and Chon had a wonderful trip!😍 I will pass your words on to our local guides, who will love to hear that they have contributed to a memorable trip. I wish you both a fantastic next adventure in South Corea and all the best for the future. It has been a pleasure! x Raquel

Our trip to Spain was amazing and memorable! ...
Spain | Jan 23 - Jan 29, 2024

N
Nigar Y.
Chicago, IL | Reviewed on Feb 10, 2024
Our trip to Spain was amazing and memorable! Raquel was excellent and covered all bases as she made our itinerary. Our driver Alberto at Seville airport was friendly and professional. Our hotel in Seville CASA 1800 was great and their staff was professional and helpful. The location of the hotel was the best part which allowed us to explore everything on foot. The nearby restaurants offered the best Tapas ! Next, our driver Jesus was exemplary! He was kind, knowledgeable, friendly , punctual,... Read more

Our trip to Spain was amazing and memorable! Raquel was excellent and covered all bases as she made our itinerary. Our driver Alberto at Seville airport was friendly and professional. Our hotel in Seville CASA 1800 was great and their staff was professional and helpful. The location of the hotel was the best part which allowed us to explore everything on foot. The nearby restaurants offered the best Tapas ! Next, our driver Jesus was exemplary! He was kind, knowledgeable, friendly , punctual, professional and above all a safe driver. Our stay in Cordoba at NH Amistad hotel was comfortable and the visit to the Mosque/ Cathedral was great. Our journey to Granada with Jesus was very enjoyable and informative. Our hotel in Granada Eurostars Catedral was good but we had to change rooms because the one given to us at first was on the ground floor and backed into a street with a bar which made it very loud. The other room was small and cramped on the first floor but quieter. Our visit to Alhambra was fascinating but began with a hiccup. We were advised to get to the location at 11.45 am but after 12 noon we had to call to ask why our guide was still not there. Unbeknownst to us the time of our tour had changed but we had not been informed. Sara our guide was good. Our trip to Tarifa with Jesus was great and the ferry ride to Tangiers went very well. It was good to have the tickets for all our excursions and ferry ride in hand instead of standing in lines. The weather was perfect for us although now we hope Spain gets some rain soon as the locals are praying for it. All in all a wonderful experience!

Hotel Reviews
Hotel Casa 1800 Sevilla
Sevilla

Great location. Friendly and helpful staff. Good breakfast and afternoon tea was a bonus! The only issue we had was that we could not adjust the temperature of the room. We were offered a fan which helped some.

Authenticity & Character
Location
We could walk to almost every place we wanted to. Great restaurants and the best tapas I had in Spain were here closeby to the hotel.
Staff
Cleanliness & Comfort
Áurea Catedral Hotel
Granada

The location of this hotel is great but the hotel rooms backing into the street and bar can be very loud until quite late at night. The staff at the front desk were professional but in the breakfast area the staff were very warm and helpful. The spread was great as well.

Location
Staff
Cleanliness & Comfort
NH Collection Amistad Córdoba Hotel
Córdoba

Good hotel but we were unable to adjust the temperature in the room. Great breakfast spread. We did not find the staff very helpful in giving directions as far as where to leave the luggage while we were completing the check in process and we had to carry it up and down several stairs which was not easy given our physical limitations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tour of the Alhambra and Generalife Gardens
Tour of the Alhambra and Generalife Gardens
Spain

Please make sure that if there is a change in the itinerary that people should be informed. If unable to get a hold of them by phone a message should be left at the front desk of the hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Feb 12, 2024
Hi Nigar and Javaid, thank you so much for this detailed review! I will share your words with Jesús, and our local guides, they will be delighted to hear that helped you have a great experience discovering southern Spain!😍 I am sad to hear that you were not comfortable with the room at your hotel in Granada and that the tour got started later without further notification ...I will get in touch with our partners and let them know about this matter so it does not happen again. It's been truly... Read more

Hi Nigar and Javaid, thank you so much for this detailed review! I will share your words with Jesús, and our local guides, they will be delighted to hear that helped you have a great experience discovering southern Spain!😍 I am sad to hear that you were not comfortable with the room at your hotel in Granada and that the tour got started later without further notification ...I will get in touch with our partners and let them know about this matter so it does not happen again. It's been truly a pleasure to work with you during the entire process of creating this lovely trip and hopefully, we can get in touch in the future for more adventures x All the best! Raquel

Andalusia Spain
Spain | Jan 23 - Jan 29, 2024

M. Javaid
M. Javaid Y.
West Bloomfield Township, MI | Reviewed on Feb 10, 2024
We were lucky to have been assigned by KimKim to Raquel Aceituno (Madrid Based) as our
Travel Planner for a trip to Andalusia Spain. Raquel’s easy availability by text messages on the KimKim
platform and by Direct Telephone call when necessary was very much appreciated.
Raquel’s insight into our needs and style of travel were addressed and modified by her expert advice.
Once the trip was in its final version, we never required any readjustments, such was the precision.
The... Read more

We were lucky to have been assigned by KimKim to Raquel Aceituno (Madrid Based) as our
Travel Planner for a trip to Andalusia Spain. Raquel’s easy availability by text messages on the KimKim
platform and by Direct Telephone call when necessary was very much appreciated.
Raquel’s insight into our needs and style of travel were addressed and modified by her expert advice.
Once the trip was in its final version, we never required any readjustments, such was the precision.

The additional use of the Phone App “Trip Plans” to follow our trip and itineraries was made easier. This
App was able to deliver us our various Tickets and Documents in an easy fashion, obviating the need to
Carry additional paper or Online copies of necessary documents.

We were assigned Driver/Guide Jesus who was an extremely professional and pleasant person.
Whatever was needed for local trip and guidance was provided by Jesus with good humor and
Professionalism.
I would be pleased to deal with above team again, if needed in the future.

Hotel Reviews
Hotel Casa 1800 Sevilla
Sevilla

Very Good Location for visiting all the Citadel sights and sounds. In the center of Cafe's and restaurants nearby.

Authenticity & Character
Good breakfast and a + was the availability of afternoon teas break
Location
In the center of Cafe's and restaurants nearby.
Staff
Cleanliness & Comfort
NH Collection Amistad Córdoba Hotel
Córdoba

When you arrive at this hotel -- the main desk is located at an "inaccessible", "up a flight of stairs" location. You obviously have to first go to the front desk to check in, however there is NO REASON TO BE LUGGING UP YOUR LUGGAGE UP TO THE FRONT DESK. No one tells you this. You do not need to lift heavy luggage to the front desk, because this area will NOT lead you to your room anyway. The reception staff could have easily told us this. We lugged up our luggage up a flight of stairs manually (no Elevator at this level) to the front desk -- only to learn, now you have to carry the luggage back down again to pathway leading you to your Lift/elevator that takes you to your room.

Authenticity & Character
It is clean and maintained well -- by itself it is a hotel
Location
The quaint medieval streets nearby are completely navigable by Google maps - so it is located in a very nice neighborhood.
Staff
All the staff was good -- but the Front Desk staff should have guided us on arrival -- not to lift heavy suitcases up a flight of stairs while checking in.
Cleanliness & Comfort
See the note above
Áurea Catedral Hotel
Granada

The front desk people were amazingly helpful, courteous and knowledgeable. Taxis pull up to the front door -- a great convenience.

Authenticity & Character
Right next to a Historical Cathedral
Location
Staff
Cleanliness & Comfort
The room we were assigned on our arrival was at street level, had windows that could not keep the sounds of the street and loud banter and shouts of the people from the restaurant and street from being very loudly into the room. Look for a room away from the street
Activity Review
Tour of the Alhambra and Generalife Gardens
Tour of the Alhambra and Generalife Gardens
Spain

Of course Alhambra and the Gardens are amazing and not to be missed. Out trip was marred by: -- Tickets bought for a particular Date and Time slot in advance were suddenly changed ---We had to wait 2 hours to meet our assigned Tour Guide -- The place is easy to get to by Taxi -- but there was no clear cut guidance about where and how to get to the Taxi stand once the Tour ends. Asking around we only got vague and incorrect guidance. The tour ends "FAAAAR" away from where you can catch your return Taxi -- beware.

Quality of Experience
Guides, Drivers and Staff
Transport
End the Tour at a site from where the tourists can easily make their way back to the Taxi stand
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Feb 12, 2024

Hi Javaid, thank you so much for your kind words and detailed feedback! I am sad to read your comments regarding the hotels in Cordoba and Granada as well as the inconvenience on the Alhambra guided visit. I will get in touch with our partners and let them know about this matter. Every detail helps us to improve the quality of our services. It's been truly a pleasure to work with you and Nigar during the entire process of creating this adventure! I hope you also enjoyed Morocco as much as Andalucía :D All the best! Raquel

Fabulous Portugal Trip
Portugal | Sep 23 - Oct 1, 2023

P
Pamela D.
Ashburn, VA | Reviewed on Dec 05, 2023
Raquel and the KImKim team truly planned a wonderful trip of a lifetime for our family. Our accommodations were fantastic, our excursions were amazing and everything went seamlessly. Raquel was very helpful and informative during the planning process and was always responsive when needed. All of our guides were timely and friendly and very good. I would highly recommend KimKim and Raquel if planning a trip to Portugal. We couldn’t have been happier and were very pleased with the trip... Read more

Raquel and the KImKim team truly planned a wonderful trip of a lifetime for our family. Our accommodations were fantastic, our excursions were amazing and everything went seamlessly. Raquel was very helpful and informative during the planning process and was always responsive when needed. All of our guides were timely and friendly and very good. I would highly recommend KimKim and Raquel if planning a trip to Portugal. We couldn’t have been happier and were very pleased with the trip itinerary app which was so easy to use and informative during our travels. Thank you!

Hotel Reviews
Vivenda Miranda
Lagos

Beautiful accommodations and view was fantastic from our room. Restaurant was also superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vincci Baixa
Lisbon
Authenticity & Character
Location
Easy to get to everything by walking.
Staff
Cleanliness & Comfort
Exe Almada Porto
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

This walking tour was very good and our guide was informative and friendly.

Quality of Experience
Guides, Drivers and Staff
Evening of Fado
Evening of Fado
Lisbon

Perfect way to end our trip with a wonderful night of authentic Portuguese food and music. Highly recommend.

Quality of Experience
Food
Loved the 3 course meal with wine.
Guides, Drivers and Staff
Day Excursion to Douro Valley, Wine Tasting & River Cruise
Day Excursion to Douro Valley, Wine Tasting & River Cruise
Porto

One of our family’s favorite outings. Loved the river cruise and wine tasting with lunch in a private vineyard with the owner. Our host Rafael was wondeful and our driver Fernando was friendly and informative. Also, he went out of his way to make our outing special by stopping along the way to show us scenic overlooks, a dam, and a special port tonic wine tasting on the way home. Highly recommend this excursion. We can’t wait to get the wine we ordered while at the vineyard!!

Quality of Experience
Guides, Drivers and Staff
Transport
Experienced and friendly driver.
Catamaran Cruise to Benagil & Carvoeiro w/Snorkeling & SUP
Catamaran Cruise to Benagil & Carvoeiro w/Snorkeling & SUP
Portugal

This was another favorite part of our trip. The views from the Catamaran were amazing. Best way to see the beautiful landscape, cliffs and caves from a water view. Also it was very relaxing and comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Detailed walking tour with an informative guide. So much to see in Lisbon and our guide did a good job of hitting the major highlights.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Dec 05, 2023

Hi Pam and family, thank you so much for taking the time to write this wonderful review and for your feedback, which I will make sure to forward to our team of local guides, especially to Rafael who will be more than happy to hear that he contributed to your great experience! I'm so glad you and your family enjoyed this adventure and it was my pleasure to help you with this trip. Hopefully, we can get in touch again in the future. All the best for you, Bert and the kids. x Raquel

14 Days in Spain in Autumn
Spain | Oct 17 - Oct 29, 2023

P
Pamela M.
Canada | Reviewed on Oct 31, 2023
Booking our 14 day Spain trip with KimKim and having Raquel as our specialist was a fabulous experience throughout the entire process, from planning then all the way throughout our trip. We gave Raquel our request and what we wanted to do and she planned, organized and booked our hotels, train tickets and tours. Raquel also made suggestions on what we might want to do while in that city. All the hotels were excellent quality and tours were highly reliable. When we did need assistance,... Read more

Booking our 14 day Spain trip with KimKim and having Raquel as our specialist was a fabulous experience throughout the entire process, from planning then all the way throughout our trip. We gave Raquel our request and what we wanted to do and she planned, organized and booked our hotels, train tickets and tours. Raquel also made suggestions on what we might want to do while in that city. All the hotels were excellent quality and tours were highly reliable. When we did need assistance, Raquel responded quickly and it was all resolved within minutes. I would highly recommend KimKim and specifically Raquel for your next trip.

Hotel Reviews
7 Islas Hotel
Madrid

Clean, quiet and great location. We did eat in the restaurant in evening and it was tasty.

Authenticity & Character
Very clean and quiet. A modern, minimalist decor.
Location
Staff
Cleanliness & Comfort
Palacio Mariana Pineda Hotel
Granada

Loved the character and uniqueness. Great breakfast. They even opened a few minutes early when they knew we were leaving early.

Authenticity & Character
Unique rooms and furniture.
Location
Staff
Cleanliness & Comfort
Sacristia de Santa Ana
Seville

Clean and cosy. Great location. The breakfast was excellent.

Authenticity & Character
Our guide told us that this was once a private residence but now a hotel. It is unique and very cozy. Our room overlooked the square and was nice to see and hear all the activity.
Location
Staff
Cleanliness & Comfort
One Shot Palacio Reina Victoria 04 Hotel
Valencia

This is a beautiful hotel a fabulous city. Great location so you can walk to many parts of the old city.

Authenticity & Character
Location
Very walkable
Staff
Cleanliness & Comfort
Very clean and comfortable.
Acta Splendid
Barcelona

A quiet and modern hotel with a great location. The breakfast was included and food was excellent.

Authenticity & Character
Location
Very walkable to the old city and many of the attractions.
Staff
Very helpful staff.
Cleanliness & Comfort
Rooms were clean and quiet.
Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

So much fun and great opportunity to meet other travelers.

Quality of Experience
Food
A great introduction to the world of tapas
Guides, Drivers and Staff
Transport
We took a taxi to the meeting place and walked to each of the restaurants.
Insider's Old Madrid Tour
Insider's Old Madrid Tour
Madrid

A great overview and introduction to Madrid. We were able to walk from our hotel.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable and also took time to help us get a Sim card for our phones.
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

Our guide connected with us before the trip so we were able to stay in contact before arrival. Because it was raining, our guide and taxi driver took us to purchase umbrellas. Victor was extremely knowledgeable and also was able to convey the history through storytelling. We really enjoyed this tour and would recommend a trip to Toledo. We just wished we had better weather as many of the shops were closed due to the rain.

Quality of Experience
Guides, Drivers and Staff
Victor is a great guide and storyteller who is knowledgeable about history.
Transport
A quick train trip from Madrid to Toledo to meet our guide was excellent and easy way to travel. This was one of our first trips where we travelled by train and I would do it again. It is easy and stressfree.
Tour of the Alhambra and Generalife Gardens
Tour of the Alhambra and Generalife Gardens
Spain

Excellent guide and very knowledgeable of the history of Spain and influences. There were many guides in area to help identify which group you were assigned to.

Quality of Experience
Guides, Drivers and Staff
Our guide was extremely knowledgeable of history and architecture.
Transport
Taxi rides up to and back to the city centre were easy to access.
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

This was a fabulous show and the performers were excellent. It was especially interesting as it was located in one of the caves.

Quality of Experience
The performers were excellent.
Guides, Drivers and Staff
There were no guides nor did the production company speak english, so it was up to us to figure it out.
Transport
There was no problem getting a taxi to take us to the location (Sacramentoe Caves) but at the end of the show there was no communication on how to return to our hotel. It was late in evening and our hotel was a significant walk. Eventually a bus came along and we got on it to get down to the town where we eventually got off and grabbed a cab.
Guided Visit of Seville
Guided Visit of Seville
Seville

Excellent guide and provided overview of the city and its history. Andres also made recommendations on other places to visit in the city.

Quality of Experience
Guide had great knowledge of the history and the city and other sites to visit.
Guides, Drivers and Staff
Transport
Meeting us at the hotel just made it so easy to connect.
Train Seville to Córdoba, Privately Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Privately Guided Visit of Córdoba, Train Córdoba to Seville
Spain
Quality of Experience
Guides, Drivers and Staff
Guide was knowledgeable and very helpful to arrange our transportation back to hotel earlier than the schedule.
Transport
The train to Cordoba was efficient and was easy to find our guide. Having a private drive back to Valencia was perfect, so we could just relax and even have a little siesta. When we did have difficulty finding our driver, I called the company and we quickly connected. One of our people got sick and we wanted to return early, so we called the transportation company and they were able to accommodate us. Excellent service!!
Tuk Tuk City Tour - Valencia Historic Center
Tuk Tuk City Tour - Valencia Historic Center
Valencia

This was a relaxing and fun way to explore Valencia. Fiona loved her job and the city and she exuded positivity and excitement. It was a fabulous way to see the highlights of Valencia. I would have loved for our tour to be longer. I would highly recommend this tour to get a overview of Valencia.

Quality of Experience
Guides, Drivers and Staff
Fiona was positive, loved her city and this just made the entire excursion so much fun.
Transport
The location of meeting point is central, but can be a little difficult to find as signage on the historical buildings are not permitted.
Guided Visit of Barcelona by Bike
Guided Visit of Barcelona by Bike
Barcelona

Kinda disappointing! Bikes were old and not in best shape. There was no orientation, offerings of bike helmets, nor did the guide find out how experienced the riders were. This excursion is not for the inexperienced rider.

Quality of Experience
The route did highlight areas of Barcelona, but poor quality bikes and no helmets took away from the experience.
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Nov 15, 2023

Hi Pam! I really appreciate that you have taken the time to share your feedback and the highlights of your trip to Spain with us :) I am sad to hear about the bike tour, I will certainly get in touch with our guide and share your feedback so we can improve our future services for our travellers. It has been a real pleasure working with you to create this experience and hopefully, we will get in touch again for future adventures ;) I wish you all the best! x Raquel

Our travel experience with Kimkim was superb!
Spain | Oct 17 - Oct 29, 2023

Edith
Edith M.
Canada | Reviewed on Oct 30, 2023
Raquel Aceituno, travel specialist with Kimkim did an amazing job organizing the entire Spain trip that we wanted to do with another couple. We were amazed at her attention to detail, the hotels, the tours, the transportation she booked, all the recommendations for places to see and where to dine were great! The Trip Plan App that she set up for us was so easy to follow. We highly recommend the Kimkim company and will use them again in the future. Many thanks Raquel! You made our trip go so... Read more

Raquel Aceituno, travel specialist with Kimkim did an amazing job organizing the entire Spain trip that we wanted to do with another couple. We were amazed at her attention to detail, the hotels, the tours, the transportation she booked, all the recommendations for places to see and where to dine were great! The Trip Plan App that she set up for us was so easy to follow. We highly recommend the Kimkim company and will use them again in the future. Many thanks Raquel! You made our trip go so smoothly and we loved every thing that was planned.

Hotel Reviews
Palacio Mariana Pineda Hotel
Granada

This hotel was in a fabulous location. However, the rooms were not well insulated in terms of being able to hear people talk in the next room. Overall, I enjoyed my stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acta Splendid
Barcelona

The breakfast was fantastic at this hotel and there was a very quaint Cheese Place- Tapas Bar across the street

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

A fantastic start to my trip. A great way to experience the local food and customs.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of the Alhambra and Generalife Gardens
Tour of the Alhambra and Generalife Gardens
Spain

A must-visit place in Grenada. Also visited the airy, ancient bath, which was a wonderful addition!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Barcelona by Bike
Guided Visit of Barcelona by Bike
Barcelona

The bikes were a bit old and it wasn't an E-bike, but Barcelona was easy to navigate around on a regular bike. The small group was an advantage as it was easier to get taxis and make suggestions to the guide

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

We loved the Flamenco Show and highly recommend this to anyone visiting Spain!

Quality of Experience
Guides, Drivers and Staff
Transport
Tuk Tuk City Tour - Valencia Historic Center
Tuk Tuk City Tour - Valencia Historic Center
Valencia

The Tuk Tuk Tour was a great way to see many sites in a few hours. We wished we would have spent more time in Valencia!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Seville
Guided Visit of Seville
Seville

Our guide was wonderful and we were able to visit the Airy Ancient Bath's which we highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Nov 15, 2023
Hi Edith! Thanks so much for taking the time to write this wonderful review. I am glad to know that you and the group had a great time discovering the different regions of Spain and that everything we planned met your expectations. I will pass your words on to our local guides, they will be happy to know that they have contributed to your special trip. Happy to hear that you had fun exploring Barcelona with the bikes even if they were not electric, it is indeed a reachable city :) It was a... Read more

Hi Edith! Thanks so much for taking the time to write this wonderful review. I am glad to know that you and the group had a great time discovering the different regions of Spain and that everything we planned met your expectations. I will pass your words on to our local guides, they will be happy to know that they have contributed to your special trip. Happy to hear that you had fun exploring Barcelona with the bikes even if they were not electric, it is indeed a reachable city :) It was a pleasure creating this experience with you and Pam and hopefully, we get in touch again for future adventures :) All the best, Raquel

Spain one bite at a time.
Spain | Sep 27 - Oct 10, 2023

E
Elizabeth R.
Seattle, WA | Reviewed on Oct 27, 2023
This was such a treat for us. Not having to do all the research was great because there were so many stunning surprises to behold, people to 8ntersct with and tons of great photos. San Sebastion and Basque Countryside was a highlight, as out tour guide, Diego, drove us all around showing off his slice of the world. Amaia was super informative in San Sebastian taking the time to answer all our questions, and Sara was super fun to go pintxos hopping with us.
Madrid was magic. Segovia...
Read more

This was such a treat for us. Not having to do all the research was great because there were so many stunning surprises to behold, people to 8ntersct with and tons of great photos. San Sebastion and Basque Countryside was a highlight, as out tour guide, Diego, drove us all around showing off his slice of the world. Amaia was super informative in San Sebastian taking the time to answer all our questions, and Sara was super fun to go pintxos hopping with us.
Madrid was magic. Segovia stunning. Montserrat breath taking. Barcelona is such a lively city. Our tour with Ann-Marie could nit have been better, getting to know the mind of Gaudí. Such a great time. Thank you Spain!

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Nov 15, 2023

Hi Elizabeth! Thanks so much for taking the time to share the highlights of your trip to Spain. I'm so pleased that you had a wonderful trip! I will pass your words on to our local guides Diego, Amaia, Sara and Ann Marie, who will love to hear that they have contributed to a memorable trip. I wish you and Erik all the best and hopefully, we can plan another adventure together in the future ;) Raquel