Fantastic break in Italy .
Italy | Sep 9 - Sep 15, 2023

Mark
Mark L.
Galveston, TX | Reviewed on Sep 22, 2023

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking food tour in Rome was only average really with no real standout dishes, as we had tried a lot of the Italian dishes already. Tour guide was ok very enthusiastic but it would have been good to know where we were going next and how long the walk was, as it felt we were "walking blind" with no end in sight sometimes. Now this may have been as a direct result of all the walking we were doing in Rome anyhow and we had 20,000 steps in the tank already. Also we were asked to be early for the meet up, which we were but the guide showed up a little late and I was slightly concerned frankly.

Hotel was functional, clean and we only used it to sleep which was fine as the room was air conditoned ( Doria Palace Boutique Hotel). The list was so small it could only take a single case or just about fit one person, so folks with walking challenges be aware.

Train trip to Milan was fine and pick up seamless. Hotel was larger ( Una Hotel Cosani) and in a great location. The Last Supper tour was excellent and included a taxi ride ( less walking) to the Duomo. We asked the guide at the start the scope of the tour and we reduced the duration from 4 hours to 2.5 which was perfect. In contrast to the Vatican tour, the Last Supper groups were restricted to 15 people at a time and this really enhanced the experience. Our guide was excellent, very accommodating and knowledgable and even showed us a nice local coffee shop which was off the "tourist grid".

Moreno from KimKim was great to deal with, very efficient and knowledgable. Quick replies to questions and was there if we needed him.

Hotel Reviews
Doria Palace Boutique Hotel
Rome

Small, clean but lifts very small.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UNAHOTELS Cusani Milano
Milan

Nice modern hotel. Front desk staff not great though, particularly on check-in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Quality of Experience
way too busy
Guides, Drivers and Staff
Transport
Rome food tour: A deliciously cultural tour for foodies
Rome food tour: A deliciously cultural tour for foodies
Rome

more visibility on what to expect ( walking time between venues particularly).

Quality of Experience
Guides, Drivers and Staff
Timely arrival at meeting point and info between venues.
Transport
timely and safe
Milan Vip Walking Tour and Da Vinci's Last Supper visit
Milan Vip Walking Tour and Da Vinci's Last Supper visit
Milan

Excellent guide, very flexible to our needs. Passionate about his subject.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moreno Moretti
Moreno
Moreno Moretti
Local specialist in Italy | Replied on Sep 23, 2023

Hi Mark,
Thank you so much for taking the time to leave such a great review and thank you for sharing your photos! I bet the heat didn't help either with walking and the crowds, September is stil quite a busy time of the year, so sorry if you found it a little tiring. Maybe next time we can make the tours easier and not as long for you.

Thanks again for booking with us and we look forward to planning your next trip with you!
Ciao,
Moreno