Kimkim Trip Reviews for Japan

4.6
Based on 142 ratings
Read 142 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our 3 guides, Layla, Dennis and Yoyo were phe...
Japan | Dec 6 - Dec 18, 2023

Juan Diego
Juan Diego C.
Dallas, TX | Reviewed on Dec 19, 2023

Our 3 guides, Layla, Dennis and Yoyo were phenomenal, they looked after us and helped us even with things that they shouldnt have helped us with, we had a great time and would definitely book with kimkim again now that i have the experience

Local specialist: Kate Long
Kate
Kate Long
Local specialist in China | Replied on Dec 25, 2023

Hi Juan,
Great day!
Thank you for your kind words about our guides Layla, Dennis, and Yoyo! We are delighted to hear that they took great care of you. We are thrilled that you had a fantastic time and would be happy to assist you with future bookings through KimKim.

We look forward to providing you with more wonderful travel experiences! If you have any other needs, please don't hesitate to contact us.

Warm regards,
Kate

Good overall plan for a New Traveler
Japan | Dec 1 - Dec 14, 2023

Zulhelmi
Zulhelmi R.
Singapore | Reviewed on Dec 17, 2023
So Kimkim has planned my trip to Japan covering Tokyo, Kyoto and Osaka. I won't mention its perfect. there has been mostly ups and some downs. To break it down... Positives:
The travel plan is great in general. Very good for a traveler who has yet to visit a country. I thoroughly enjoyed the plans set up and curated specifically for me.
Kimkim has saved the hassle for me in reserving tickets for my travel plan. Made the trip smoother.
Help is somewhat there when you need it
Kimkim has a good...
Read more

So Kimkim has planned my trip to Japan covering Tokyo, Kyoto and Osaka. I won't mention its perfect. there has been mostly ups and some downs. To break it down...

Positives:
The travel plan is great in general. Very good for a traveler who has yet to visit a country. I thoroughly enjoyed the plans set up and curated specifically for me.
Kimkim has saved the hassle for me in reserving tickets for my travel plan. Made the trip smoother.
Help is somewhat there when you need it
Kimkim has a good plan overall to cover the core parts of a country.
A proper document is given to help guide the traveler in case the traveler is unsure of where to go or how to go

Negatives:
Initial confusion for the changes in itinerary, specialist should be aware of the changes but was not at that point of time. Kimkim site itinerary and document itinerary was different!

Transport planning for an activity is left at the worst option.

Some activities might overlap and become sort of a repeat, due to lack of in-depth check on the activities.

Also,, tickets booked for an attraction had issues which led to some frustrations.

Overall Feedback:
When activities have alternate form of transport available, do in good faith help us plan for the best and most feasible. should not let your traveler face a 3 hour ride back to the hotel vicinity when there is a shorter option of 1 hour train available.

Please ensure travel activities are unique and no activities head to the same place. It should be your duty to check in with the activity host on what the activity consists of.

When planning for activities which the traveler has paid for, also take note on the distance between locations. You are the specialist, try to walk the plan you came up with in our shoes. Discuss with the local guides if necessary, if it is a rush. Plans should not just be activity listing but also time-managed

Your fees are high, as I mentioned, which is alright, but that there comes with a certain expectation. We pay a fee to ensure a specialist who should have proper and vast local knowledge to help guide us through.

Nonetheless, I thank you Kimkim still for remediating the situations.

Recommendation:
I would recommend people to use Kimkim if they are first time travelers to a country. Overall a good experience.
But I also advise travelers to scrutinize the itinerary deeper to ensure they do not face issues similar to mine. Ensure the specialist knows the plan they proposed inside out and the changes. (Which should be the case, else why would we use this)

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

Splendid Hotel! Good space and amenities to support long stays and good location

Authenticity & Character
in the heart of the famous crossing
Location
Not as crowded as Shinjuku but strategically located to go to various locations and near the main train station
Staff
all of them
Cleanliness & Comfort
they maintained cleanliness daily and the room smells fresh for new tenants
Osaka Excel Hotel Tokyu
Osaka

This one is a great hotel for long stays. Staff were friendly and helpful. Also the room is quite big. It didnt feel cramped up

Authenticity & Character
Very homely and along the prettiest streets in Christmas,
Location
Located near the train and also strategically distant from the crowded Namba.
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
kyoto

Quite small and compact. Basic needs met at least

Authenticity & Character
Its a normal hotel. Nothing grandiose but serves its purpose
Location
Short distance from the main station and conveniently has a shuttle bus service to help get to and fro from the hotel
Staff
Helpful as expected
Cleanliness & Comfort
Just the design maybe makes it look dated
Activity Reviews
Full Day Tokyo City Tour with Meiji Jingu Shrine
Full Day Tokyo City Tour with Meiji Jingu Shrine
Tokyo

Great experience to cover Tokyo and its beautiful aspects. The guide Yukari was very helpful and knowledgeable. This was one of the well-planned ones

Quality of Experience
Visiting the core aspects of Tokyo
Guides, Drivers and Staff
Helpful and knowledgeable guide
Transport
1-Day Mt. Fuji & Hakone Tour Roundtrip from Tokyo (join-in)
1-Day Mt. Fuji & Hakone Tour Roundtrip from Tokyo (join-in)
Tokyo

The trip was amazing. Managed to reach the 5th station of Mount Fuji and visited Owakudani and Lake Ashinoko

Quality of Experience
Guides, Drivers and Staff
Transport
Please in good faith plan for the traveler to head back by Shinkansen since there is that option. 3 hour bus rides back is not funny
Kyoto Cooking Class
Kyoto Cooking Class
Kyoto

Fun class learning about Dashi. Good way to cook and make your own food

Quality of Experience
Learn more about Dashi, a core aspect of dishes
Guides, Drivers and Staff
Transport
Full Day Tour with Tea Ceremony
Full Day Tour with Tea Ceremony
Kyoto

Everything was okay until I had to rush for the tea ceremony sweating. Pulled my ankle muscle rushing because i am not geared up for a run yo

Quality of Experience
Guides, Drivers and Staff
Transport
The distance! The damn distance!
Full Day Osaka City Tour
Full Day Osaka City Tour
Osaka

One of the best chill guides among all of them.

Quality of Experience
Guides, Drivers and Staff
Yoshiko was very helpful and friendly!
Transport
Osaka-Nara day trip
Osaka-Nara day trip
Osaka

A good exposure to Nara and its accompanying mountain Mikasa

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour
Osaka Foodie Walking Tour
Osaka

This one was special. Its a food tour but I was surprised to know its also a Dark alley tour. Our guide Taka brings us for some local food and to explore the darker side of Osaka, around the Nishinari ward

Quality of Experience
Guides, Drivers and Staff
Taka is amazing and knowledgeable
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Dec 22, 2023
Dear Zulhelmi, Thank you very much for sharing your feedback on your trip to Japan planned by Kimkim. We appreciate your honesty and value your input. We apologize for any confusion or inconvenience you experienced during your travel, and we will address these feedbacks to improve our services. We are glad to hear that you found the overall travel plan to be great and suitable for first-time travelers. It brings us joy to know that you enjoyed the plans specifically designed for you. We... Read more

Dear Zulhelmi,

Thank you very much for sharing your feedback on your trip to Japan planned by Kimkim. We appreciate your honesty and value your input. We apologize for any confusion or inconvenience you experienced during your travel, and we will address these feedbacks to improve our services.

We are glad to hear that you found the overall travel plan to be great and suitable for first-time travelers. It brings us joy to know that you enjoyed the plans specifically designed for you. We understand the importance of offering help when needed, and we strive to provide assistance whenever possible.

We understand your concerns regarding the initial confusion with itinerary changes and the inconsistencies between the Kimkim site itinerary and the document itinerary. Furthermore, we apologize for any frustrations caused by ticket booking issues, and we will implement measures to prevent similar occurrences in the future.

We also acknowledge your feedback on transport planning for certain activities and the need for more thorough checks to avoid overlaps and repetition. We will take this into account when planning future itineraries, aiming to deliver unique activities and a well-managed schedule.

Your feedback on our fees is duly noted. We understand the expectation that comes with the cost, and we will strive to continuously enhance our services and local knowledge to meet and exceed these expectations.

We appreciate your understanding and thank you for recognizing our efforts to remediate the situations you encountered during your trip.

Thank you again for choosing Kimkim and taking the time to provide us with your valuable feedback. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Best regards,
Sandy

A good trip to Japan!
Japan | Nov 23 - Dec 1, 2023

K
Katherine C.
Carmel, IN | Reviewed on Dec 15, 2023
Bert did a great job; I would like to rate him 4.5. My reduction comes from the fact that I don’t think he was actually in Japan - I think he is in the Greater Asia area. I have always valued having someone actually in the country or with intimate knowledge of the country on the front end of my planning. Read more

Bert did a great job; I would like to rate him 4.5. My reduction comes from the fact that I don’t think he was actually in Japan - I think he is in the Greater Asia area. I have always valued having someone actually in the country or with intimate knowledge of the country on the front end of my planning.

Hotel Reviews
Holiday Inn & Suites Shin Osaka, an IHG hotel
Osaka

Holiday Inn and Suites Shin Osaka was perfect for our needs. We loved the room with small kitchenette and washer/dryer; we loved the morning breakfast; we loved the staff. Try out the restaurant around the corner!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Shiba Park Hotel is in a great location and is a beautiful hotel. We enjoyed the Japanese breakfast very much. And we had American/Japanese options in the other restaurant. The staff was very helpful and nice. The library feel was pleasant! Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
kyoto

Kyoto Tokyu Hotel was wonderful. We thoroughly enjoyed the Japanese breakfast here and the options of American/Japanese food in the other restaurant. Hotel is beautiful; staff friendly and helpful. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Nara Excursion from Kyoto by Private Car (Todaji Temple, Kasuga Taisha, Deer Park)/
Half Day Nara Excursion from Kyoto by Private Car (Todaji Temple, Kasuga Taisha, Deer Park)/
Japan

Nara was a wonderful surprise to see! We didn’t know about Nara before we came to Japan, and we thoroughly enjoyed this tour. The temple with the giant Buddha is beautiful, as is the shrine at the other end of the park. The Park is beautiful to walk through and the deer are fun - don’t miss the fact that some of them have learned to nod their heads gratefully to the humans offering them food.

Quality of Experience
Guides, Drivers and Staff
Ho was such a great person to do all our arrangements!! We highly recommend Ho as a logistics guy and a kind and helpful guide!
Transport
All of our drivers on our trip were so very nice and helpful.
Full Day Hiroshima excursion from Osaka by Private Car(guide meets with clients in Hiroshima, Peace Memorial Park, Miyajima Island) :
Full Day Hiroshima excursion from Osaka by Private Car(guide meets with clients in Hiroshima, Peace Memorial Park, Miyajima Island) :
Osaka

We loved this tour - it was a long day. We would not have wanted to Miyajima Island - it was so nice to see. Perhaps we could have used just a little less time in Miyajima and more time actually in Hiroshima proper - we were a little rushed at the end.

Quality of Experience
Food
Ho was so nice to take care of us in the food category. He carefully chose our restaurants and offered a variety of options. We experienced much more local food options than we would have without Ho. Thank you!
Guides, Drivers and Staff
Perfect!
Transport
Full Day Himeji Excursion from Osaka by Private Car(Himeji Castle, Kokoen Garden)
Full Day Himeji Excursion from Osaka by Private Car(Himeji Castle, Kokoen Garden)
Osaka

Great to see Himeji Castle and garden. This was a good first day option for us. Thank you.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Kyoto Tour by Private Vehicle and Guide, Fushimi Inari Shrine, Gion District, Nijo Castle,/
Full day Kyoto Tour by Private Vehicle and Guide, Fushimi Inari Shrine, Gion District, Nijo Castle,/
Kyoto

Kyoto is beautiful and this was nice introduction to it. It would take several days to do Kyoto justice, and we had one day. We are glad to have had the overview of this beautiful place.

Quality of Experience
Guides, Drivers and Staff
Ho - thank you for our pictures! That was a nice bonus.
Transport
Local specialist: Bert Hu
Bert
Bert Hu
Local specialist in Japan | Replied on Dec 21, 2023
hi,Kathy Thank you for your feedback. I am delighted to hear that you are satisfied with the service provided. Your review boosts my confidence and motivates me to continue serving travelers like yourself. With over 25 years of experience in offering customized tour services in Asia, we have accumulated extensive expertise and a deep understanding of the travel requirements of English-speaking travelers. Our team is fully equipped to efficiently manage all aspects of the planning process,... Read more

hi,Kathy

Thank you for your feedback. I am delighted to hear that you are satisfied with the service provided. Your review boosts my confidence and motivates me to continue serving travelers like yourself.

With over 25 years of experience in offering customized tour services in Asia, we have accumulated extensive expertise and a deep understanding of the travel requirements of English-speaking travelers. Our team is fully equipped to efficiently manage all aspects of the planning process, providing you with the most up-to-date information and guaranteeing a seamless travel experience.

Located in the same time zone as other Asian countries, our dedicated team is available 24/7 across the entire region. This means that from the initial planning stages to the end of your travel experience, you can count on consistent support and assistance whenever you need it.

Once again, we appreciate your feedback and look forward to continuing to provide exceptional service to travelers exploring Asia.

Short but well planned outdoor adventure in Japan
Japan | Dec 1 - Dec 5, 2023

L
Leigha W.
West Sacramento, CA | Reviewed on Dec 06, 2023
Kate, the local specialist who helped me plan to trip, did a lovely job picking hotels that fit my specifications and finding guides for the different local adventures. She was very responsive to my questions and helped me make changes to the trip itinerary when it turned out the Kamikochi National Park was already closed for the winter. Amy, the local guide in Nagoya who hiked the Nakasendo Way with me, was truly amazing - I would HIGHLY recommend working with her for future travelers. The... Read more

Kate, the local specialist who helped me plan to trip, did a lovely job picking hotels that fit my specifications and finding guides for the different local adventures. She was very responsive to my questions and helped me make changes to the trip itinerary when it turned out the Kamikochi National Park was already closed for the winter. Amy, the local guide in Nagoya who hiked the Nakasendo Way with me, was truly amazing - I would HIGHLY recommend working with her for future travelers. The guide (Layla) and driver for a morning of sightseeing in Nikko area were timely and followed the itinerary.

Hotel Reviews
Ryokan Asunaro
Takayama

Amazing ryokan. Friendly staff who were aware of your personal preferences and spoke some English. Best onsen I visited in Japan. Many fun craft activities (paper making, soy bean grinding, coaster weaving) offered by staff. Beautiful, unique and extensive meals with local ingredients. Rooms were spacious with traditional ryokan set ups. Just be aware this hotel is in a very remote location, with a small village down the street with a few restaurants/shops - it was hard to see much without a car.

Authenticity & Character
Location
Very remote - but valuable if that is what you are looking for
Staff
Cleanliness & Comfort
Nishitetsu Hotel Croom Nagoya

Grand hotel in great location in downtown Nagoya (10min walk from Nagoya station, main metro station in city). Beautiful views, clean, friendly staff. Breakfast buffet was unparalleled. Room was smaller (not as small as most Tokyo hotels though), but efficient and well appointed. Very nice onsen. I would definitely recommend to future travelers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full day Tour by Private Car with Guide: Transfer from Takayama to Kamikochi National Park to Nagoya
Full day Tour by Private Car with Guide: Transfer from Takayama to Kamikochi National Park to Nagoya
Takayama

These activities are completely incorrect- Dec. 2 was taking metro from Nagoya to Magome to hike Nakasendo Way with guide Amy, which was truly amazing. I cannot say enough good things about Amy or the Nakasendo Way hike. Dec. 4 was a private car and driver around Nikko. That was definitely less amazing. I never went to Kamikochi because after I had put down the kimkim deposit the local guide told me the park was closed for the year. Review for Dec. 4 private car with guide around Nikko: Guide Layla sent me WhatsApp messages in advance, but never introduced herself, explained the itinerary or confirmed pick up location. Also, she never vocalized plans on the day of the trip either (I'm not sure if this was a cultural or personal issue). Trip was billed as a "full day tour", but in fact was only 2 hours of sightseeing and 2 hours of driving from my hotel. There was no discussion or inquest about getting food before dropping me off at 2pm. Also, the driver seemed very tired and I was a bit worried about his driving at the beginning of the trip. I am a very active person and thought there was supposed to be some hiking/walking on this day trip, but at most we spent 15min meandering around the lake. The most interactive part of the trip was walking around Toshogu Shrine.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kate Long
Kate
Kate Long
Local specialist in China | Replied on Dec 08, 2023
Dear Leigha,
We are glad to hear that you had an amazing experience with our guide Amy on the Nakasendo :D
However, we apologize that due to weather conditions, we were unable to proceed with the originally planned visit to Kamikochi and engage in more hiking activities.
We have acknowledged your feedback about the issue with the Nikko guide. Thank you for providing your feedback, and we will strive to improve the quality of our guide services and itinerary planning. Additionally, we... Read more

Dear Leigha,
We are glad to hear that you had an amazing experience with our guide Amy on the Nakasendo :D
However, we apologize that due to weather conditions, we were unable to proceed with the originally planned visit to Kamikochi and engage in more hiking activities.

We have acknowledged your feedback about the issue with the Nikko guide. Thank you for providing your feedback, and we will strive to improve the quality of our guide services and itinerary planning.

Additionally, we appreciate your feedback on the hotels. We are glad to hear your genuine thoughts about the accommodations we arranged!

Thank you so much for your trust and support! We also greatly appreciate the time you took to provide an honest and comprehensive review. This is of great importance to us, and we will continuously enhance our services based on your feedback. Once again, thank you deeply!

All the best,
Kate : )

Amazing guided tour of Japan!
Japan | Nov 17 - Nov 27, 2023

Kathleen
Kathleen F.
Kirkland, WA | Reviewed on Dec 04, 2023
Ryoji Shimada, Yoshida Takehara, Jun Tanida, Yoshiko Yoshida, and our guide for the bar hopping were all exceptionally knowledgeable, cheerful, and accomodating. I always felt secure and comfortable and could not ask for more. The itinerary exceeded my expectations and I truly thank you for the cultural variety show in Gion. Happy to have experienced the subway, bus, trains, and of course the Shinkansen. The choice of hotels allowed us to do our own explorations of Shibuya and Kyoto. Enjoyed... Read more

Ryoji Shimada, Yoshida Takehara, Jun Tanida, Yoshiko Yoshida, and our guide for the bar hopping were all exceptionally knowledgeable, cheerful, and accomodating. I always felt secure and comfortable and could not ask for more. The itinerary exceeded my expectations and I truly thank you for the cultural variety show in Gion. Happy to have experienced the subway, bus, trains, and of course the Shinkansen. The choice of hotels allowed us to do our own explorations of Shibuya and Kyoto. Enjoyed the shopping and foods. I highly recommend booking travel through you. Thank you for making my first visit to Japan memorable. Arigato gozaimasu. Mahalo and Aloha.

Hotel Reviews
Kyoto Tokyu Hotel
kyoto

Great buffet breakfast. Beautiful, serene, and clean. The shuttle to/from the train station makes travel and shopping convenient.

Authenticity & Character
Beautiful lobby, garden, and staff.
Location
Shuttle to the train station makes walking to shopping convenient.
Staff
Cordial and helpful at all times.
Cleanliness & Comfort
The room is all around clean and comfortable.
Ryokan Aura Tachibana
Hakone

The location in the mountain village with views is serene.

Authenticity & Character
Rather small and has an old world ambiance.
Location
Beautiful views and enjoyed the private in-room onsen.
Staff
The dining room staff was excellent.
Cleanliness & Comfort
Overall clean.
Shibuya Excel Hotel Tokyu
Tokyo

Excellent friendly and helpful service. Perfect location for shopping and travel to sites.

Authenticity & Character
Great buffet breakfast with views. Clean, green, helpful staff.
Location
Easy walking to shopping and travel connections.
Staff
Front desk gentleman was english speaking and was a tremenous help with our lost taxi driver.
Cleanliness & Comfort
Excellent bed. Very clean room. Appreciate the green theme.
Activity Reviews
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Tokyo

Amazing historical tour. Lots of walking and never felt rushed or anxious.

Quality of Experience
Tsukiji market!
Guides, Drivers and Staff
Our guide Ryoji was "first class".
Transport
Being able to travel the different venues with residents.
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Tokyo

All sights were breathtaking. Enjoyed it all.

Quality of Experience
The history at the shrine and natural beauty of the falls and lake.
Food
Eating the little lake fish from head to tail. Yummy.
Guides, Drivers and Staff
Ryoji is very well versed on the travel sites and guided us to a great fish lunch, shopping, and has a very pleasant demeanor and happy smile.
Transport
The variety.
Full Day Mt. Fuji and Lake Ashi Tour
Full Day Mt. Fuji and Lake Ashi Tour
Hakone

We had a beautiful clear day.

Quality of Experience
Clear skies, beautiful fall colors, and clear view of Mt Fuji.
Guides, Drivers and Staff
Most excellent.
Transport
Full Day Tour with Tea Ceremony
Full Day Tour with Tea Ceremony
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Arashiyama Bamboo Grove
Full Day Tour to Arashiyama Bamboo Grove
Kyoto
Quality of Experience
9
Guides, Drivers and Staff
Transport
Full Day Nara Tour From Kyoto with Naramachi District
Full Day Nara Tour From Kyoto with Naramachi District
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Bar Hopping Night Tour in Shinjuku
Tokyo Bar Hopping Night Tour in Shinjuku
Tokyo
Quality of Experience
Guides, Drivers and Staff
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Dec 06, 2023
Hi Kathleen, Greetings from Fei. Thank a lot for sharing your positive feedback and your enjoyable experience with us! We are thrilled to hear that you had a fantastic time with Ryoji Shimada, Yoshida Takehara, Jun Tanida and Yoshiko Yoshida. We are proud of them. They bring great happiness to our travelers like you. It brings us great joy to know that you enjoyed your time with the local culture and the natural beauty. Thank you for choosing our services. Should you ever decide to visit... Read more

Hi Kathleen,

Greetings from Fei.

Thank a lot for sharing your positive feedback and your enjoyable experience with us! We are thrilled to hear that you had a fantastic time with Ryoji Shimada, Yoshida Takehara, Jun Tanida and Yoshiko Yoshida. We are proud of them. They bring great happiness to our travelers like you. It brings us great joy to know that you enjoyed your time with the local culture and the natural beauty.

Thank you for choosing our services. Should you ever decide to visit Japan again in the future, we would be more than happy to assist you with your travel plans. There is always more to explore and discover in this beautiful country.

Wish you happy life now and future.

Best wishes from Japan,
Fei

great guides, poor hotels
Japan | Nov 22 - Nov 26, 2023

M
Martin Z.
Borough Park, NY | Reviewed on Dec 03, 2023

Both of our local guides were fantastic, very knowledgeable and willing to adjust the plan based on what we wanted. The only shortcoming of our trip was the choice of hotels. The Shinjuku hotel was right next to the red light district, not the best choice when traveling with an 11-year old. The ryokan in Kyoto was lovely but on the opposite side of town from our guided tour, which resulted in unnecessary travel time.

Local specialist: Albee Ning

First trip to Japan
Japan | Nov 17 - Nov 27, 2023

M
Mahendri R.
Honolulu, HI | Reviewed on Nov 29, 2023
Planning and booking our trip was really easy with Fei, who was very efficient and quickly responsive. We visited Tokyo, Hakone, and Kyoto, and some of their respective surrounding areas.
Our local guides and our private transportation were excellent. We especially enjoyed Ryoji in Tokyo and Yoshiko in Kyoto. It’s hard to pick favorite sights but the magnificent Fujisan must be mentioned as we had a clear sky when we visited and she was visible in all her glory.
The shrines and palaces...
Read more

Planning and booking our trip was really easy with Fei, who was very efficient and quickly responsive. We visited Tokyo, Hakone, and Kyoto, and some of their respective surrounding areas.
Our local guides and our private transportation were excellent. We especially enjoyed Ryoji in Tokyo and Yoshiko in Kyoto. It’s hard to pick favorite sights but the magnificent Fujisan must be mentioned as we had a clear sky when we visited and she was visible in all her glory.
The shrines and palaces looked spectacular against the Fall foliage.. We were fortunate to have great weather.
Hotels were great, especially Shibuya Excel which was in an awesome location for Tokyo exploration.
Of course nothing can be perfect, but when hitches or problems came up in our itinerary, Fei and her team quickly worked with us to try and make the trip as smooth as possible.
We loved the food, people, and traditions. A lovely first trip to Japan and hope to go again some time.

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Nov 29, 2023

Hi Mahendri,

Hope you a fantastic day.

Thank you for sharing your amazing experience in Japan with us. We had a wonderful time working and planning with you. We really appreciate your patience and understanding throughout the trip.
We are so delightful to know that you have got the most glorious view for Mt. Fuji. It becomes more colorful during October and November in Japan. It’s one of the best time to travel to Japan. Good luck!

Hope you will come back to Japan soon.

warmest regards,
Fei

wonderful service from Angel at KimKim
Japan | Nov 6 - Nov 20, 2023

R
Robin h.
Bozeman, MT | Reviewed on Nov 27, 2023
We were a party of 4 and had KimKim (Angel was the person helping us) arrange for a trip that included visits to Kanazawa, Osaka, Kyoto, with most of our visit walking the Kumado Kodo for 6 days. Angel was wonderful in providing a wonderful assortment of places to stay during our walk, with detailed instructions for the various busses and trains that we took during our visit. She also checked in each day, and was very responsive to various questions as they emerged--which not only helped... Read more

We were a party of 4 and had KimKim (Angel was the person helping us) arrange for a trip that included visits to Kanazawa, Osaka, Kyoto, with most of our visit walking the Kumado Kodo for 6 days. Angel was wonderful in providing a wonderful assortment of places to stay during our walk, with detailed instructions for the various busses and trains that we took during our visit. She also checked in each day, and was very responsive to various questions as they emerged--which not only helped with logistics, but greatly reduced our concerns. In preparation, we were able to look at various options, and thus make the trip better suited to our interests. As our first trip to Japan, we didn't know what to expect, and were really happy with the wide variety of places we stayed, and with the selective guide service (e.g. for a visit to Arashima bamboo garden). This trip was great at introducing us to ryokan, minshuku and onsen experiences, and we also stayed at more urban hotels and one totally wonderful boutique hotel in Kanazawa. We had great service and of course fantastic food throughout the trip, and really credit Angel for this as she worked with us and found overall such great places to visit and stay. We will definitely return to Japan, and look forward to working with Angel again to help with exploring new places.

Hotel Reviews
Sansaro Cafe & Guesthouse
Koguchi

At Sansaro, we had limited interaction with our host, and sadly, the community onsen was closed for that day. We had walked a moderate day, but then rather than wait for a bus (few scheduled) we walked the additional 3 miles so arrived tired. The guest house has a nice central area and a series of small rooms which were small but comfortable. Dinner was modest, and we got very nice lunch bento boxes.

Authenticity & Character
It was nice to stay in this family home and get a feeling for rural life in Japan.
Location
If walking the Kumano Kodo trail, this place is away from the trail, so requires a bus to and from the trail. Since there are few buses, this is awkward. We opted to walk to get there. The bus back to the trail the next day was fine and right across from the hotel.
Staff
Our host was very busy so our interaction was limited, but we enjoyed our visit. She even passed along a beautiful Japanese 'coat' that a friend had given our host to pass along--a very nice gift.
Cleanliness & Comfort
Our room was quite small, and once the futon was down, there wasn't much room for luggage or even sitting. But, there was a common area to use and that was sufficient. The room was comfortable and quiet.
Shibuya Excel Hotel Tokyu
Tokyo

The hotel was very good, with good food and very clean room. It is more like a business hotel, which is logical in Tokyo, and it was conveniently located. We enjoyed our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

This was perhaps the best hotel we stayed in for a variety of reasons. First, it was lovely--beautiful woodwork, lovely rooms and a pleasant small hotel atmosphere. The staff were absolutely wonderful--and treated us like family. We could have stayed many more days and been delighted. We walked to the temple being renovated, and would have loved to have seen more of the old part of Kanazawa, but didn't have time. We had the hotel's udon noodles which were wonderful, as was the breakfast. It was easy to move about town from the hotel, and easy to get to from the amazing Kanazawa train station (we walked). We would highly recommend this hotel!

Authenticity & Character
One of the most beautiful small hotels I've seen with beautiful woodwork, and wonderful ambiance.
Location
Easy walk from the train station, which itself is amazing. We walked around town easily.
Staff
So helpful and welcoming, wonderful food, and even a small gift at the end of our 2 day stay--which we would have loved to be longer.
Cleanliness & Comfort
The rooms are immaculate and very comfortable and quiet. We loved the attention to detail.
GUEST HOUSE Kumano Yasai
Takahara

We had walked a long day to get here, and initially couldn't find it. A neighbor pointed the way, but still, there was no one there. The outside is unassuming, but...we slid open the door and the interior is absolutely beautiful. It has a large living/sleeping room with futons all ready; a smaller area for eating, a small kitchen and a lovely bath. Shino (who did all this lovely work) brought a delicious dinner, breakfast, and provided a bento box lunch for us for our trail walk the next day. We reconnected with her at her cafe after a few hours walk and had a great coffee. Her place was so welcoming it made you want to stay longer--and think carefully about how to incorporate her lovely design in one's own house!

Authenticity & Character
The building is (I believe) 140 years old, with a beautiful renovation preserving the original glass windows, and classic Japanese style house. We loved the character of the house, which was so comfortable and well crafted.
Location
Just off the Kumono Kodo trail, and took a few minutes to find. We didn't have the time (or energy) to explore the village, but Shino's place was quiet and delightful.
Staff
We hope Shino will come visit us in Montana! (We are worried she works too hard--given the fantastic food she prepared for us)
Cleanliness & Comfort
Such attention to detail, so comfortable--just a space to relax and enjoy. One of our favorite places.
Hitotoki
Chikatsuyu

Hideo san and his wife were wonderful hosts, and the meal she prepared was unbelievable--complete with special saki and plum brandy! It was very special to get to know this family just a bit for our one night stay while walking the Kumono Kodo trail. Our hosts were so kind and gracious--we only wished our Japanese was better so we could have learned more about them. Hideo san does this as his 'hobby' (though he admits his wife shoulders much of the burden). We really enjoyed meeting the family and our stay. We were worried about our next day (a long one, where we needed to catch an early bus)--but we were treated to a delightful early breakfast, and a ride to the bus stop which made our day much easier. We are so grateful to Hideo san and his wife for their hospitality.

Authenticity & Character
It was really nice to stay with a family and get a feeling for Japanese life. Our hosts went way overboard with our dinner--one of our most amazing dinners in Japan.
Location
For walkers, the place is a bit off the trail, which is awkward as the next day is long, and really requires a bus ride to make it more reasonable--but the family helped by driving us to the bus stop so it all worked out well.
Staff
Hideo san was wonderful, and with our paltry Japanese we were able to chat about many things. Such a lovely visit.
Cleanliness & Comfort
We were a party of 4 and each had a room that was clean and comfy. We shared the bath with the family and were very comfortable for the visit.
Ryokan Yunominesou 湯の峯荘
Yunomine Onsen

After a long walking day, we arrived for our first ryokan experience, and it was wonderful. The staff were so welcoming, the onsen lovely, and the dinner very special. We would have been delighted to stay longer at this ryokan.

Authenticity & Character
There are several onsens in this area, and this one was very nice with a lovely outside bath. The rooms were great (quite large, with a great balcony) and our dinner was amazing--many courses and directions for sequence for eating each course.
Location
On the trail, so an easy stay on the Kumano Kodo trail. We had a bus section the next day and the hotel took us a short distance so we would be assured a seat on the bus!
Staff
Very welcoming and helpful
Cleanliness & Comfort
Very clean and comfortable
Hotel Urashima
Katsuura

We didn't know what to expect of this resort hotel, and stayed 2 nights here after our Kumano Kodo walk. The cave onsens were truly wonderful, and when we used them, the were not crowded at all. You sit in delightful hot water overlooking the coast--and I even saw fish jumping amidst the surf. The buffet style dinner and breakfast was great, and the place has its own 'Lawsons' (convenience store) with wonderful snacks and lunch food. Our rooms were great with balconies overlooking the bay, and largish rooms that were great. We decided to stay at the hotel (after an early look at the tuna auction) and lounge around in our Japanese coats provided by the hotel. It was a perfect way to end our walk.

Authenticity & Character
We didn't fully understand this resort hotel, which wasn't that busy--though we might have been there off-season (November). We explored the upper hotel section, which had few people, but a lovely walk out along the peninsula with great views. On the lower level, one part of the the hotel appeared to be unused--perhaps slated for renovation. The cave onsens were delightful, and we visited them many times during our stay.
Location
Easy bus ride from the end of the Kumano Kodo trail, a delightful seaside town, and lovely hotel overlooking the town, on a peninsula.
Staff
A large hotel, but front desk staff very helpful and welcoming.
Cleanliness & Comfort
Our rooms were large, comfortable, clean, and a perfect way to relax after our walk.
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

More a business hotel, which is understandable in Kyoto. Very nice staff, great buffet breakfast, good location next to train station. We walked to several of the main Kyoto attractions.

Authenticity & Character
Fine for a business hotel, though we usually prefer smaller more intimate hotels. This one was very convenient and clean and comfortable
Location
5 min. walk to Kyoto train station. Walked to major temples, Nichi market and Gion area. Great food in area (and in train station!)
Staff
Very helpful for logistics, directions etc.
Cleanliness & Comfort
Very clean and comfortable, great breakfast buffet
Activity Reviews
The Kurobe Gorge Railway
The Kurobe Gorge Railway
Toyama

Quite unique to ride this old railway. The gorge is very steep but wooded, so interesting. We walked a few miles up the trail at the end. Cold on the way down (November)

Quality of Experience
Everyone was so nice--
Guides, Drivers and Staff
We drove up from Kanazawa and our driver was quiet but very friendly and helpful.
Transport
Easy for us, on time, convenient
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

We had walked the Kumano Kodo trail, so the forest wasn't spectacular--and fall colors were late. But we had a wonderful guide for this day and we learned alot about the place, but also about Japan and current life there.

Quality of Experience
Guides, Drivers and Staff
Our guide Yoshi was wonderful--felt like a friend immediately, and one you could ask any questions of--and we did. Our time with her was just delightful
Transport
Yoshi met us at the hotel, ushered us through the train station (with pre purchased cards) guided us around Arashima and the temple, and back to the hotel--all so easy and relaxing!
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 29, 2023
Hi Robin, Hope you have a fantastic day. Thank you so much for your wonderful words and thoughtful feedback! Working with you to plan and organize your vacation was truly a pleasure. It's always rewarding to help create memorable experiences for travelers like yourself. Thank you for sharing colorful experience of your trip to us and I could feel you really enjoy your trip. We are so grateful to know this. Wishing you and your family many more incredible adventures ahead! Welcome back to... Read more

Hi Robin,

Hope you have a fantastic day.

Thank you so much for your wonderful words and thoughtful feedback! Working with you to plan and organize your vacation was truly a pleasure. It's always rewarding to help create memorable experiences for travelers like yourself. Thank you for sharing colorful experience of your trip to us and I could feel you really enjoy your trip. We are so grateful to know this.

Wishing you and your family many more incredible adventures ahead! Welcome back to Japan again and we look forward to the opportunity to assist you in the future.

Warmest regards,
Angel

My birthday trip to Japan!
Japan | Nov 6 - Nov 20, 2023

Terri
Terri W.
Seattle, WA | Reviewed on Nov 24, 2023
Angel did a fantastic job! Our trip had just the right amount of discovery on our own while having day to day details taken care of. We were able to successfully negotiate trains, buses, subways and even a ferry. We stayed at wonderful guest houses and onsens along the Kumano Kodo Trail. Our hosts were gracious and the food was terrific. The driver and guide were delightful and interesting people. Angel checked in with us daily which was nice to remind us of travel details for that day.... Read more

Angel did a fantastic job! Our trip had just the right amount of discovery on our own while having day to day details taken care of. We were able to successfully negotiate trains, buses, subways and even a ferry. We stayed at wonderful guest houses and onsens along the Kumano Kodo Trail. Our hosts were gracious and the food was terrific. The driver and guide were delightful and interesting people. Angel checked in with us daily which was nice to remind us of travel details for that day. I would definitely choose kimkim again for a self guided travel experience. And if anyone is considering Japan, I would highly recommend Angel.

Hotel Reviews
Ryokan Yunominesou 湯の峯荘
Yunomine Onsen

Really enjoyed this ryokan with it's outdoor baths and delicious food.

Authenticity & Character
classic tatami rooms
Location
Staff
Shibuya Excel Hotel Tokyu
Tokyo

I was worried the hotel was to big and impersonal but it turned out to be nicely located for Shibuya, catching trains and walking to the Palace. The views of Tokyo were also amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

We loved this hotel!!! The staff were friendly and welcoming. The rooms were aesthetically beautiful. They had free drinks and made us udon noodles at night.

Authenticity & Character
Aesthetically beautiful
Location
Staff
very welcoming
Cleanliness & Comfort
Osaka Excel Hotel Tokyu
Osaka

We spent only one night. The staff seemed a little harried but was able to answer our questiosns.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GUEST HOUSE Kumano Yasai
Takahara

What a find! Definitely worth the extra walk down from the trail to experience this delightful guesthouse.

Authenticity & Character
This is an 180 year old Japanese house that was redone beautifully in the inside with the original beams and glass. We had the whole place to ourselves
Location
Staff
Shino did the cooking for our dinner and breakfast. She runs a coffee shop and restaurant. Everything was delicious and the coffee was excellent.
Cleanliness & Comfort
Hitotoki
Chikatsuyu

What makes this place exceptional is the two 75 year old hosts who coddled us with home cooking and amusing conversation.

Authenticity & Character
Typical Japanese home.
Location
Staff
Cleanliness & Comfort
A little cramped with bathroom space but all doable
Sansaro Cafe & Guesthouse
Koguchi

We were grateful this guesthouse was available. However, the owner wasn't aware that the onsen wasn't open so had to clean her own bathroom before we could get showers.

Authenticity & Character
Location
We would have chosen a place closer to the trail but again we were grateful for someplace to stay.
Staff
Cleanliness & Comfort
Hotel Urashima
Katsuura

What a quirky resort. The absulte BEST onsen with the hot springs in caves overlooking the ocean. It was a great place to relax after five days of treking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

Small rooms. If I were staying longer in Kyoto I would have chosen another place. However very close to the train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Kurobe Gorge Railway
The Kurobe Gorge Railway
Toyama

Delightful trip. Lovely hike. Beautiful gorge.

Quality of Experience
Guides, Drivers and Staff
Our driver turned out to be a music conductor. We had lots to talk about.
Transport
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

Yoshi planned a beautiful day experiencing Arashiyama.

Quality of Experience
Guides, Drivers and Staff
Yoshi was a great guide who answered all our questions the area and life as a Japanese woman.
Transport
Yoshi had everything planned so it all happened with little waiting.
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 27, 2023
Hi Terri,
Hope you have a great day.
Thank you so much for sharing your enjoyable and memorable experience and thoughtful,detailed and overall feedback. We are so grateful for it, which will bring us to understand more about the travelers’ idea and impression on the culture and nature in Japan. You are so kind and considerate, I have learned a lot from you. Thank you for choosing our services, and we are grateful to have played a part in making your vacation enjoyable. It’s so delightful... Read more

Hi Terri,
Hope you have a great day.

Thank you so much for sharing your enjoyable and memorable experience and thoughtful,detailed and overall feedback. We are so grateful for it, which will bring us to understand more about the travelers’ idea and impression on the culture and nature in Japan.

You are so kind and considerate, I have learned a lot from you. Thank you for choosing our services, and we are grateful to have played a part in making your vacation enjoyable. It’s so delightful to know that you enjoyed the local guest house along the Kumano Kodo Trail even though some of them didn’t meet your expectation. The availability of the local lodging along the Kumano Kodo Trail is limited and thanks a lot for your understanding. There are multiple and colorful Asian culture and natural beauty in Japan. Welcome you and your family back again in the future.

Take care and keep traveling!

Wish you and your family happy life now and future.

Yours sincere,
Angel

We understand that you were busy, but we were...
Japan | Nov 2 - Nov 15, 2023

A
ann s.
Morocco | Reviewed on Nov 23, 2023
We understand that you were busy, but we were it appeared to us that it took an overly long time to finalize our plans. We have not experienced these types of delays with other companies with whom we have dealt. We do understand that you were were coming out of the pandemic, but we thought you should know how we felt. Overall, we were extremely happy with our trip. Read more

We understand that you were busy, but we were it appeared to us that it took an overly long time to finalize our plans. We have not experienced these types of delays with other companies with whom we have dealt. We do understand that you were were coming out of the pandemic, but we thought you should know how we felt. Overall, we were extremely happy with our trip.

Activity Reviews
Full Day Private Tour with a Local Guide
Full Day Private Tour with a Local Guide
Kyoto

Excellent! Could not have asked for more!

Quality of Experience
Guides, Drivers and Staff
Transport
See Peter Zingg's review about needing a second ticket for one train.
Private guided day in Tokyo
Private guided day in Tokyo
Tokyo

He spent extra time with us at the end giving us advise.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kanata Ide
Kanata
Kanata Ide
Local specialist in Kyoto, Japan | Replied on Nov 24, 2023

Hello Ann,

Thank you for taking the time to provide some feedback. We are delighted to hear that everyone had an enjoyable time on the tour.

We certainly understand that the request and confirmation process may have taken longer than expected. We are currently seeing delays in response times from the small family-run inns we work with due to the unprecedented amount of demand for travel in Japan at this time. Your patience is greatly appreciated.

If you do ever wish to visit again we would be more than happy to welcome you back and create a new itinerary!

Kind regards,
Kanata

We had a great trip. Our three guides were fr...
Japan | Nov 2 - Nov 15, 2023

Peter
Peter Z.
San Rafael, CA | Reviewed on Nov 22, 2023

We had a great trip. Our three guides were friendly, knowledgeable, and overall just excellent. Each gave us insight into today’s Japan as well as the historic sites they led us to.

The Oku Travel written guides and maps were informative and clear, and we had no trouble using the train tickets and IC cards provided to us. We really liked the quality and variety of lodgings, dinners and breakfasts in Koyasan and in the Nakasendo post towns.

Local specialist: Kanata Ide
Kanata
Kanata Ide
Local specialist in Kyoto, Japan | Replied on Nov 29, 2023
Hello Peter,
Thank you for taking the time to submit a review and upload these photos. Our team here in Kyoto is very happy to hear that you had a great experience and we will be sure to share your kind words with your guides as well.
Our tour documents have been refined and developed over years of welcoming travelers and conducting inspection trips so we are glad to hear that you found them to be informative and clear. We are also very proud of the small-family run inns we are partnered...
Read more

Hello Peter,
Thank you for taking the time to submit a review and upload these photos. Our team here in Kyoto is very happy to hear that you had a great experience and we will be sure to share your kind words with your guides as well.
Our tour documents have been refined and developed over years of welcoming travelers and conducting inspection trips so we are glad to hear that you found them to be informative and clear. We are also very proud of the small-family run inns we are partnered with so we are delighted to hear that you enjoyed your stays and the culinary experiences offered.
We hope to have the pleasure of welcoming you back to Japan in the future.
Kind regards,
Kanata

Great trip planning and support
Japan | Oct 30 - Nov 11, 2023

A
Ajay M.
United Kingdom | Reviewed on Nov 12, 2023
We are really pleased with our experience using Kim Kim for our trip to Japan. The service was quick and really helpful in making for a memorable trip.
Fei was prompt and professional, even helping us with further recommendations whilst we were out on the trip at short notice.
Would not hesitate to recommend the service to friends and family! And we would use again!
Read more

We are really pleased with our experience using Kim Kim for our trip to Japan. The service was quick and really helpful in making for a memorable trip.
Fei was prompt and professional, even helping us with further recommendations whilst we were out on the trip at short notice.
Would not hesitate to recommend the service to friends and family! And we would use again!

Hotel Reviews
THE KNOT TOKYO Shinjuku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Shijokarasuma
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Miyanoshita Myojokan
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shin-Osaka Esaka Tokyu REI Hotel
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Tokyo

Tour and guide, Yakuri were really excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo forest & Garden Walk Tour( join in )
Kyoto Arashiyama Bamboo forest & Garden Walk Tour( join in )
Kyoto
Quality of Experience
Guides, Drivers and Staff
Half day Osaka city tour
Half day Osaka city tour
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto
Quality of Experience
Guides, Drivers and Staff
Half  Day My CUPNOODLES Factory
Half Day My CUPNOODLES Factory
Osaka
Quality of Experience
Guides, Drivers and Staff
Osaka Cooking Class
Osaka Cooking Class
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Nov 13, 2023

Hi Ajay,

Greetings from Fei.

Thank you so much for your thoughtful feedback about your enjoyable experience in Japan. Thank you for choosing our services, and we are grateful to have played a part in making your vacation memorable. It is very attractive to travel to Japan because of its rich oriental culture and natural beauty. We would be more than happy to assist you with your travel plans once again.

Wish you and your family happy life all the time.

Warmest regards from Japan,
Fei

The guides were all excellent We have used k...
Japan | Oct 24 - Nov 7, 2023

Andrew
Andrew R.
Bozeman, MT | Reviewed on Nov 08, 2023
The guides were all excellent
We have used kim kim before and would in the future recommend to people who have wishes for a personal trip .
We booked a significant portion ourselves but had the recommendations and input from Angela our kim kim appointed guide.
When we did use the guides they were fantastic helping us navigate the complexity of a foreign culture and language with knowledge and great guidance.
Would recommend to travelers to Japan much online shopping for hotels, ...
Read more

The guides were all excellent
We have used kim kim before and would in the future recommend to people who have wishes for a personal trip .
We booked a significant portion ourselves but had the recommendations and input from Angela our kim kim appointed guide.
When we did use the guides they were fantastic helping us navigate the complexity of a foreign culture and language with knowledge and great guidance.
Would recommend to travelers to Japan much online shopping for hotels, reservations and definitely buying the JR pass. It’s even possible to do it all on your own but expect the challenges of navigating the Japanese language and culture. Google translate and maps are indispensable!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 13, 2023

Hi Andrew,
Hope you are doing fantastic.
Thank you very much for sharing your amazing experience in Japan with us. We are so delighted to know that you have enjoyable memory with our guides and are impressed with their knowledge and great guidance. You are so considerate and well-prepared.I had a wonderful time working and planning with you and learned a lot from you. We would be more than happy to assist you with your travel plans once again.

Welcome you and your family back to Japan again.

Best wishes,
Angel

Trip of a lifetime
Japan | Oct 3 - Oct 29, 2023

Faisal
Faisal B.
Syracuse, NY | Reviewed on Nov 06, 2023
Where to begin? Angel was fantastic. We worked together for two months planning the trip of a lifetime and succeeded. I am so grateful to Angel for her keen insights into things we can do, her responsiveness throughout the whole trip when we needed help figuring out changes in plans and just the overall confidence and calm we gained by having so much taken care of beforehand. We never had to worry about transportation. We initially weren’t going to do tours but I’m so glad that we decided... Read more

Where to begin? Angel was fantastic. We worked together for two months planning the trip of a lifetime and succeeded. I am so grateful to Angel for her keen insights into things we can do, her responsiveness throughout the whole trip when we needed help figuring out changes in plans and just the overall confidence and calm we gained by having so much taken care of beforehand. We never had to worry about transportation. We initially weren’t going to do tours but I’m so glad that we decided to take up the offer to sprinkle a few in throughout the trip; it was super informational and added a lot more context to our experiences. We will definitely be reaching out again for future trips. Thank you so much!

Hotel Review
莲华定院 (Ren'gejo-in Temple (Pilgrim's Lodging))
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 07, 2023

Hi Faisal,

Hope you are doing fantastic.

It’s my great honor and pleasure to Work with you to plan and organize your vacation to Japan. Thank you very much for your trust and positive feedback. You are so kind and I have learned a lot during the conversation with you.

Look forward to the opportunity to assist you again in the future.

Warmest regards,
Angel

12- day trip to Japan
Japan | Oct 22 - Nov 2, 2023

V
Vladimir B.
San Francisco, CA | Reviewed on Nov 04, 2023
Planning and Booking are ok. Our expectations and what we got are very close. After the trip we understood that something could be changed, but not much, that is very personal, hard to predict, especially for first-time visitors.
Communication with Sandy was excellent. The Tokyo guide - Yumi, and Kyoto guide - Noriko, are very knowledgeable and provided lots of detailed information. Additional thanks to Noriko for helping with booking tickets back to Tokyo.
The last trip to Kobe and Himeji...
Read more

Planning and Booking are ok. Our expectations and what we got are very close. After the trip we understood that something could be changed, but not much, that is very personal, hard to predict, especially for first-time visitors.
Communication with Sandy was excellent. The Tokyo guide - Yumi, and Kyoto guide - Noriko, are very knowledgeable and provided lots of detailed information. Additional thanks to Noriko for helping with booking tickets back to Tokyo.
The last trip to Kobe and Himeji left mixed fillings. The visit to the Sake musicum was interesting, and Kobe meat restaurant at lunch, reserved by Yasuko, was excellent. The afternoon trip to see White castle was difficult for us due to lots of steps climbing and 2 hours took to get back to Kyoto. Thanks for having a private van.

Hotel Reviews
Grand Nikko Tokyo Daiba
Minato-ku, Tokyo

Very good hotel, convenient located near train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Sengokuhara Prince Hotel
Ashigarashimo District, Kanagawa

The rooms are very small and have steps inside.

Authenticity & Character
Location
Too far from city center. Taxi doesn't want to service
Staff
Cleanliness & Comfort
Cross Japan Kyoto
Kyoto

Newly renovated hotel with excellent location in the hart of the city. 4 stars only due to size of the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Nara City Tour From Kyoto with Fushimi Inari Taisha
Full Day Nara City Tour From Kyoto with Fushimi Inari Taisha
Kyoto

Very unusual experience with the deers in the Nara park surrounding the shrine. We feed them from hands and they bow in response. The shrine is absolutely amazing, especially gates.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo city tour
Full Day Tokyo city tour
Tokyo

Very informative. Thanks to the guide for navigating via underground transportation

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo city tour (Asakusa )
Full Day Tokyo city tour (Asakusa )
Tokyo

Very good, amazing view from the radio tower.

Quality of Experience
Guides, Drivers and Staff
Transport
Drive to Hakone  from Tokyo
Drive to Hakone from Tokyo
Japan

Must use the local bus due to lack of taxi service.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Arakurayama Sengen Park Tour
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Arakurayama Sengen Park Tour
Tokyo

Very nice trip and boat tour with a view on mount Fuji. Excellent ride on cable way up to the hill to view mount Fuji again

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove & Arashiyama Tour
Half Day Sagano Bamboo Grove & Arashiyama Tour
Kyoto

Very nice temple surrounding by garden, pond and bamboo grove. Travel guide - Noriko is excellent. Lake water tour very nice with amazing views.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Samurai fighting equipment in the museum is very old but in excellent condition. We got additional historical facts. The Kimono Tea ceremony was so unusual for us. Besides the tea itself, we learned Japanese tea tradition and etiquette.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Osaka

The Sake museum is very informative, but may be not for every one, we think, mostly for men. The Himeji Castle is gorgeous outside. For going inside we have to climb over very steep stairs. That wasn't easy for us. Since we spend too much time for travel, it wasn't enough time to see the beautiful garden next to castle.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Nov 06, 2023
Hi Vladimir, Greetings from Sandy. Thank a lot for your wonderful words and thoughtful feedback. It’s my great honor and pleasure to play a part in customizing your trip to Japan. There are many beautiful parks shrines, temples and castles in Japan. It’s worthy of visiting but there are many steps sometimes. Sorry for the inconvenience caused and thanks a lot for your understanding. We are so glad to know that you have very enjoyable and memorable experience with the deer feeding, the tea... Read more

Hi Vladimir,

Greetings from Sandy.

Thank a lot for your wonderful words and thoughtful feedback. It’s my great honor and pleasure to play a part in customizing your trip to Japan. There are many beautiful parks shrines, temples and castles in Japan. It’s worthy of visiting but there are many steps sometimes. Sorry for the inconvenience caused and thanks a lot for your understanding. We are so glad to know that you have very enjoyable and memorable experience with the deer feeding, the tea ceremony and so on. Yumi and Kyoto are so delighted to know what they have done could make your tour more unforgettable.

Thank you very much for your kindness with the detailed comments on the hotels in different places which will help us a lot for the future recommendation. We look forward to the opportunity to assist you again in the future.

Best regards,
Sandy

Amazing Experience
Japan | Oct 18 - Oct 29, 2023

M
Michele L.
Newark, NJ | Reviewed on Nov 01, 2023
Working with Sandy was amazing. She was attentive to all of the details and available throughout our time in Japan. She was incredibly diligent with her follow up. We wanted to experience a Katana making workshop and our top choice was booked. Sandy continued to follow up and there was a cancellation and she was able to get us in. We had a similar experience with a hotel we really wanted that was booked for the date we wanted. Mid trip Sandy was in touch to tell us the desired hotel had a... Read more

Working with Sandy was amazing. She was attentive to all of the details and available throughout our time in Japan. She was incredibly diligent with her follow up. We wanted to experience a Katana making workshop and our top choice was booked. Sandy continued to follow up and there was a cancellation and she was able to get us in. We had a similar experience with a hotel we really wanted that was booked for the date we wanted. Mid trip Sandy was in touch to tell us the desired hotel had a cancellation and we were able to book it.

There were certain days we only had a driver (no tour guide). The drivers were supposed to speak English but none of them really did. It was inconvenient but we managed with Google translate. Not sure if this was a KimKim issue and the transportation companies they use or finding English speaking drivers is just difficult in Japan. Our tour guides spoke English fairly well.

Hotel Reviews
莲华定院 (Ren'gejo-in Temple (Pilgrim's Lodging))

The experience was wonderful. Their English was good enough. However the Monk who led services was difficult to understand. The food was good considering it is vegan . The meal is the same for breakfast and dinner so bring snacks. Property was well kept and the rooms very nice. The one downside was due to the timing of the prayer services at this particular temple you could not book the cemetery tour which we were told was an excellent activity.

Authenticity & Character
Location
It is a little further away from center of town then some of the other temples however that said it was only a 5 minute walk further
Staff
English was better than most
Cleanliness & Comfort
very clean and nice rooms. we found the bedding to be very comfortable
The Gate Hotel Kyoto Takasegawa by Hulic
Kyoto

This is a 4 star hotel however it is very new and beautiful. Rooms large and well appointed. Breakfast was nice although the buffet was limited. Beautiful bar. Really well located

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kinsuikan
Hiroshima

Loved this experience. This Ryokan, traditional Japanese style hotel was wonderful. It was really well located and the accommodations were very comfortable. Food was delicious although the menu was very similar for dinner and breakfast. There was a very clean Onsen. We had a view of the torii gate which was beautiful

Authenticity & Character
Location
could walk to anywhere
Staff
Very little english spoken
Cleanliness & Comfort
Hilton Hiroshima
Hiroshima
Authenticity & Character
Although there is a definite Japanese vibe it definitely comes through as an International hotel. This could be positive or negative depending on your needs
Location
easy to get around from this location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Tokyo

Tokyo is huge but Yumi our tour guide was amazing. We covered all the highlights

Guides, Drivers and Staff
Yumi was an amazing tour guide
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

Loved this day. We ate an authentic lunch at a local restaurant. Had great views of Mt Fuji. Enjoyed the Whiskey museum

Half Day TeamLab Planets and Miraikan Museum Tour
Half Day TeamLab Planets and Miraikan Museum Tour
Tokyo

Loved TeamLab Planets - definitely a must see. Miraikan Museum is well laid out but just not something that was of great interest to us

Guides, Drivers and Staff
Our driver did not speak english and we had some difficulty with that
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
Tokyo

This was amazing and I highly recommend it

 Mt. Koya and Temple Stay Experience
Mt. Koya and Temple Stay Experience
Mount Koya

This was a great experience. Unfortunately we were delayed getting there due to our train running 2 hours late so we had very little time to explore

Guides, Drivers and Staff
Our driver did not speak english as promised
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Loved learning the history of the Samurais - it is a great museum The tea ceremony is a must as this is such a big tradition in Japan. We loved putting on a kimono and learning about the tea ceremony

Guides, Drivers and Staff
This driver's english was better than the others
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

There are a lot of shrines and Temples in Japan. Not sure we needed to see all 4 sights. Nishiki market was great and our guide picked a wonderful place for lunch,

Guides, Drivers and Staff
Tour guide, Keiko was great
Half Day Katana Maker Experience in Kameoka
Half Day Katana Maker Experience in Kameoka
Kyoto

This was one of our favorite activities. I highly recommend it

Quality of Experience
Guides, Drivers and Staff
Vehicle was not as clean and nice as expected and tour guide (who was a substitute, orginal tour guide was sick) did not have wonderful english
Half Day Hakutsuru Sake Brewery Museum and Kobe Harborland Tour
Half Day Hakutsuru Sake Brewery Museum and Kobe Harborland Tour
Kobe

The saki museum was a lot of fun and easy to experience. We did not really get a tour of Kobe Harborland - our tour guide knew nothing about it

Guides, Drivers and Staff
Our guide this day was not great and had no knowledge of Kobe to share with us.
Transport
Vehicle not so great this day
A Sensational Gourmet Experience: Kobe Beef
A Sensational Gourmet Experience: Kobe Beef
Kobe

Excellent restaurant - Royal Mouriya.

Half  Day Miyajima Island  Tour
Half Day Miyajima Island Tour
Hiroshima

Our tour guide Masako was incredibly knowledgable about Miyajima. We learned so much

Transport
Train to ferry to hotel on Miyajima was seamless
Museum and site tours of Hiroshima
Museum and site tours of Hiroshima
Hiroshima

Yoko our tour guide was great. We really enjoyed her. Hiroshima is a must see. The museum tells the story so well. And dont miss the Japenese gardens we loved the experience

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Nov 03, 2023
Dear Michele,
Greetings from Sandy.
Thank you so much for sharing your amazing experience in Japan with us. We had a wonderful time working and planning with you. You are so patient and understandable.
We are so grateful for your review , which will help us a lot to identify the aspects of the trip where we can improve our service to our travelers. Hope you will come back to Japan soon!
Thanks a lot for your detailed comments on the activities and the hotels which will help us to know ...
Read more

Dear Michele,
Greetings from Sandy.
Thank you so much for sharing your amazing experience in Japan with us. We had a wonderful time working and planning with you. You are so patient and understandable.
We are so grateful for your review , which will help us a lot to identify the aspects of the trip where we can improve our service to our travelers. Hope you will come back to Japan soon!
Thanks a lot for your detailed comments on the activities and the hotels which will help us to know more about them and do better recommendation according to the travelers ‘request.
I am so delightful to know that you have enjoyable time with our beautiful temple and parks. Kimono Tea Ceremony is a very good place to experience our local culture and there will be a lot of fun to take photos with the kimono.
You are so kind and helpful to communicate with the driver with Google translate. It is very difficult to find real English-speaking driver in Japan and usually their English level is very limited. Sorry for the inconvenience caused. I should pay more attention to this and remind you in advance. thanks a lot for your understanding.

My warmest regards and best wishes,
Sandy

After 3 other travel services turned down my ...
Japan | Oct 22 - Oct 29, 2023

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Bradley A.
Beaver Dam, WI | Reviewed on Oct 30, 2023
After 3 other travel services turned down my request to arrange travel on the Kumano Koto trail in Japan --saying everything was full-- I tried KimKim. Fei, the specialist assigned to help us was kind, attentive, and thorough. When we ran in to a lodging glitch while on the trail, she responded very well. I would definitely recommend using Kim Kim. Read more

After 3 other travel services turned down my request to arrange travel on the Kumano Koto trail in Japan --saying everything was full-- I tried KimKim. Fei, the specialist assigned to help us was kind, attentive, and thorough. When we ran in to a lodging glitch while on the trail, she responded very well. I would definitely recommend using Kim Kim.

Hotel Review
Guesthouse SORA Chikatsuyu

Different experience here. We had a lodging next to the river, which was fairly quiet despite traffic on the other side. Fixing your own meal from food stocked in the refrigerator was fun, though we were tired at the end of the day. It is nicely located across from grocery store and bakery.

Authenticity & Character
Location
Staff
No personal contact. All on-lne check-in
Cleanliness & Comfort
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Nov 01, 2023
Hi Bradley, Greetings from Fei. Thanks a lot for sharing your amazing experience in Japan with us. It’s my great honor and pleasure playing a part in customizing your trip to Japan. The Kumano Koto trail is famous for the natural and remote beauty. The guest house in CHIKATSUYU is a nice lodging with good feedback from our previous travelers. It’s so delightful to know that you have enjoyed the peaceful environment there. Some lodging along the Kumano Koto trail don’t have face to face... Read more

Hi Bradley,

Greetings from Fei.

Thanks a lot for sharing your amazing experience in Japan with us. It’s my great honor and pleasure playing a part in customizing your trip to Japan. The Kumano Koto trail is famous for the natural and remote beauty. The guest house in CHIKATSUYU is a nice lodging with good feedback from our previous travelers. It’s so delightful to know that you have enjoyed the peaceful environment there. Some lodging along the Kumano Koto trail don’t have face to face service just like we have talked before. Thanks a lot for your understanding and patience.

Welcome back again.

Best wishes from Japan,
Fei

We highly recommend this travel agency and th...
Japan | Oct 14 - Oct 24, 2023

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Rhonda M.
Makakilo City, HI | Reviewed on Oct 28, 2023
We highly recommend this travel agency and the team of professionals organized by Fei. Before leaving on our 11 day trip to Japan, Fei helped us develop an exciting itinerary for visits to Tokyo, Kyoto, and Osaka. She arranged all our accomadations for the hotels, events, train schedules and drivers - this was very well done and made the trip even more enjoyable. Our 3 tour guides (Yukari, Seiya, and Sachicko) are fantastic! Very informative, personable and caring people. They were... Read more

We highly recommend this travel agency and the team of professionals organized by Fei.

Before leaving on our 11 day trip to Japan, Fei helped us develop an exciting itinerary for visits to Tokyo, Kyoto, and Osaka. She arranged all our accomadations for the hotels, events, train schedules and drivers - this was very well done and made the trip even more enjoyable.

Our 3 tour guides (Yukari, Seiya, and Sachicko) are fantastic! Very informative, personable and caring people. They were flexible and had great restaurant recommendations - delicious local food! Our drivers have also been very good and helpful. Thank you all for a wonderful adventure!
10/10 Would Recommend!🌟

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Oct 30, 2023

Hi Rhonda,
Thanks a lot for your positive feedback! We are so pleased to know that you had a fantastic vacation in Japan, especially delighted to hear that you have wonderful time with our guides, like their recommendation for the local restaurants and enjoy our local food.
Thank you for choosing our services and it’s my great honor and pleasure to play a part in customizing your trip to Japan.
Wish you a happy life and welcome back to Japan again in the future.
Warmest regards,
Fei

All the guides I had in Japan were awesome. ...
Japan | Oct 14 - Oct 27, 2023

Robert
Robert A.
Bethesda, MD | Reviewed on Oct 28, 2023

All the guides I had in Japan were awesome. My favorite part of the tours we’re going to the shrines and temples. The nature adventures were awesome too.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 31, 2023

Hi Robert,
Greetings from Angel.Thanks a lot for your trust to choose kimkim to customize your trip to Japan.It's our great pleasure to do this.So happy to know you have wonderful experience with all your guides.There are various beautiful shrines and temples with local culture and welcome you back again in the near future.Meanwhile, thanks a lot for the photos you shared with me and you are so prepared and friendly.

Best wishes from Japan,
Angel

Our trip to Japan. Kim ...
Japan | Oct 15 - Oct 25, 2023

narayana
narayana r.
India | Reviewed on Oct 27, 2023

Our trip to Japan. Kim Kim and Myaen We had heard a lot about this unique country, Japan, for various reasons while we visited so many, many countries across the globe, we could travel to Japan only in October 2023. KimKim as travel agent was suggested as ideal by our son Ashwin, he and his wife , Priyanka Roy, frequently use the services of this agency and had always found them to deliver very well. So we went on to the website and filled in our details and... Read more


Our trip to Japan. Kim Kim and Myaen

We had heard a lot about this unique country, Japan, for various reasons while we visited so many, many countries across the globe, we could travel to Japan only in October 2023. KimKim as travel agent was suggested as ideal by our son Ashwin, he and his wife , Priyanka Roy, frequently use the services of this agency and had always found them to deliver very well. So we went on to the website and filled in our details and requirements. We were give Myaen as coordinator for our ten day trip. From then on Myaen was super active. She suggested an itinerary and addressed every concern we had. If the budget was going beyond our expectations, she edited some of the items, every which way Myaen made every effort to tailor our trip to our needs. For Hakone she felt we would do well to have a guide with us for a day. Akira, an English speaking guide was a God send, but for her, we would never have enjoyed and seen Hakone the way we did. Every hotel that Myaen booked for us, each little activity , be it the tea ceremony or the calligraphy session was most enjoyable and gave us great insight into the culture of the country. Also the day to day itinerary Myaen had suggested, we followed it almost to the end and we were never disappointed. She was also on the phone to convey immediate messages and extremely prompt to respond to our very many queries no matter what time of the day. A most memorable trip in all, many thanks to KimKim and Myaen.
Our only disappointments, again not to do with KimKim or Myaen …..the inability to communicate with most people, including the hotel staff , as they barely spoke or understood English, and the absolute lack of vegetarian food. Hotels had been informed, but they could at best only provide a few variants in bread and sometimes, salad.

Jaya and Narayana Ramanathan

Hotel Reviews
karaksa hotel TOKYO STATION

front desk was helpful, could speak english, which is more than front desk staff in the other hotels. despite prior intimation that we were vegetarians, they made little effort to provide any veg food except bread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakonenomori Okada
Hakone

front desk least helpful. no drinking water in the room was shown a vending machine and asked to buy. coulnt even arrange for a taxi the previous evening. however, they did make an effort to provide us vegetarian food for dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SAKURA TERRACE THE GALLERY
Kyoto

communication was imposible with the front desk. refused to make any changes in their dishes to give us veg.food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel GrandBach Tokyo Ginza
Tokyo

as always no communication was possible.

Authenticity & Character
Location
Staff
Activity Review
Explore Hakone
Explore Hakone
Japan
Local specialist: Myaen Verzosa
Myaen
Myaen Verzosa
Local specialist in Tokyo | Replied on Oct 30, 2023
Hi Jaya and Narayana, Thank you for taking the time to share your detailed and heartwarming feedback about your recent trip to Japan. I am truly delighted to hear that your experience with kimkim and our services was a memorable one. It's wonderful that your son Ashwin and his wife, Priyanka Roy, recommended kimkim to you, and I'm grateful for their trust in our agency. We take great pride in delivering tailored and exceptional travel experiences, and I'm glad that I could be a part of... Read more

Hi Jaya and Narayana,

Thank you for taking the time to share your detailed and heartwarming feedback about your recent trip to Japan. I am truly delighted to hear that your experience with kimkim and our services was a memorable one.

It's wonderful that your son Ashwin and his wife, Priyanka Roy, recommended kimkim to you, and I'm grateful for their trust in our agency. We take great pride in delivering tailored and exceptional travel experiences, and I'm glad that I could be a part of planning your adventure in Japan.

I greatly appreciate your kind words about the itinerary, and I'm thrilled that it met your expectations. It was my pleasure to address your concerns and make adjustments as needed to ensure your trip was perfect for you. I also believe that having Akiko-san, added a unique dimension to your journey, allowing you to fully enjoy and appreciate the beauty and culture of the region.

I'm also pleased to hear that the hotels and activities I arranged for you were enjoyable and provided insight into Japan's rich culture. The tea ceremony and calligraphy sessions can indeed be transformative experiences.

Your feedback regarding the language barrier and limited vegetarian food options is noted. Japan, with its unique culture and cuisine, can present challenges for travelers with specific dietary requirements or limited language skills. We'll continue to work on solutions to improve these aspects of the travel experience for future guests.

Once again, I'd like to express my gratitude for choosing kimkim and Japan Travel, and for entrusting me with planning your journey. Your appreciation and kind words are a tremendous reward for the effort we put into creating memorable trips. If you ever decide to return to Japan, please know that I'm here to assist you with your travel plans.

Wishing you many more unforgettable journeys in the future.

Best regards,
Myaen