Kimkim Trip Reviews

The trip was pretty good. I was expecting better hotels. The transportation was a 18 person mini van every where, but that is standard for the country. Even when we has a private transport booked between places it was still the same van.
The excursions were all nature driven, which is what we expected, forests, parks, waterfalls, hot springs (which we loved), a tram in the clouds, unfortunately it was pouring rain, windy and nasty that day. we went on walks to see animals, but they were not many to see on the time/day were there. One of our hotels did not have air conditioning, and when we called to discuss it - it was not possible because it was our Specialists day off. So, no problem solving coverage on Sunday.
The business is email and text message based, if that works for you great, it was not for me. I also, think some of our problems occurred because of language structure or something like that.
KimKim tried very hard to create a very nice trip for us..

Our journey with PeruvianSoul through the heart of Peru's culinary and cultural delights was an absolute delight. From the vibrant streets of Lima to the serene landscapes of the Sacred Valley, every moment was filled with unforgettable experiences.

Our adventure began with a walking food tour through the charming streets of Barranco. Led by the knowledgeable Marcus, we explored hidden culinary gems while soaking in the artistic ambiance of the area. The ceviche we sampled was a revelation, showcasing Peru's culinary prowess and leaving us craving more.

Arriving in the Sacred Valley, we were treated to a picturesque lunch on the shores of Piuray Lagoon, a moment that quickly became a favorite for Jim. The stunning scenery paired perfectly with the delicious cuisine, setting the tone for the rest of our journey.

Exploring the Moray Terraces, Maras Salt Ponds, and Ollantaytambo provided fascinating insights into the region's rich history and natural wonders. However, it was our visit to the Amaru community that left the most lasting impression. Welcomed with open arms by Pedro and his family, we experienced genuine hospitality as we learned about their traditions and sampled local delicacies.

Of course, no visit to Peru would be complete without witnessing the awe-inspiring wonder of Machu Picchu. The ancient ruins left us spellbound, offering a glimpse into the ingenuity and craftsmanship of the Inca civilization.

Throughout our journey, we were fortunate to have the expertise of Kevin, our skilled driver, and Miguel, our passionate guide. Kevin navigated the winding roads with ease, while Miguel's wealth of knowledge and infectious enthusiasm brought each destination to life. His attention to detail ensured that every aspect of our trip was seamless, leaving us feeling cared for and well-informed.

The personalized touches from the PeruvianSoul team truly set our experience apart. From remembering special occasions like my birthday to surprising us with thoughtful treats, their genuine care and attention to detail were evident at every turn.

In conclusion, our adventure with PeruvianSoul surpassed all expectations, leaving us with cherished memories and a newfound appreciation for the soul of Peru. Thank you to the entire team for an unforgettable journey. We cannot wait to return and explore more of this incredible country.

I received very quick and detailed information from Doris the local specialist during the planning phase of our trip. She planned out a few different options for us to choose. She connected with me several times before and during trip to make sure that everything was going smoothly.
Han was a great local guide. We learned so much from her during our tour around the Mekong delta. She has great knowledge about Vietnam. We totally enjoyed learning about the plant life, food and culture. Each one of our experiences were very well organized and enjoyable.

We ha an amazing trip to New Zealand, and Connie was wonderful in getting it organized. This was for our honeymoon, and she took care of finding us the best hotels and some excellent ground tours. There were even surprise cakes along the way which was a great touch. Plus the service and customization to exactly what we wanted was excellent. Would deflintely work with Connie again in the future. It was a great combination of being able to travel independently while not worrying so much about the planning, which can be so time consuming with all the options these days. Definitely A+++++!

We were very pleased with our trip in Thailand - a lot of support and fun activities. The process for booking and getting the itinerary set was smooth and helpful. Our local guide Ju was filled with good information, did the little extras (taking us to a coconut plantation for example) and choosing good food options on our Street food tour. She was also very responsive to questions.

We loved the Thai cooking class. A great company and a lot of fund.

We would recommend letting folks know that you spend a lot of your time in traffic in Bangkok - that was a surprise to us.

Hotel Review

Maitria Hotel Sukhumvit 18

Bankok

Excellent service and really nice rooms! The staff were helpful with scheduling transport to the airport and helped with the laundry and anything else we needed.

Authenticity & Character

This is a really good hotel for long stays - large rooms, fridge, microwave and desk. Coin laundry if needed

Location

This was in Sukhumvit which was perhaps not the neighborhood for us - but it was right downtown and is a great hotel

Staff

Friendly and helpful every time

Cleanliness & Comfort

Modern, clean and comfortable furnishings

Activity Reviews

Nopparat Thai Classical Dance and Restaurant

Bangkok

Seemed a little touristy - would perhaps have paid more for something that was more explanatory about the dancing.

Quality of Experience

Guides, Drivers and Staff

Friendly and warm - open to questions

Transport

Air conditioned, comfort, always a cold bottle of water and a cloth to cool yourself and wash

Full day Bangkok city tour with Jim Thompson's House

Bangkok

Quality of Experience

Food

OK mall restaurant

Guides, Drivers and Staff

Same people for each day. Prior comments still apply

Transport

Full Day Maeklong Railway Market and Damnoen Saduak Floating Market

Bangkok

Railway tour was short, interesting but very touristy.

Quality of Experience

Food

Nice stop on return from the trip.

Guides, Drivers and Staff

Transport

Same as all days great people - consistent

Private Night Food tour with Tuk Tuk

Bangkok

Ju made this a great experience with a combination of walking tour of old China town, time in the EV tuktuk, sample food and great noodles (Michelin 5 star ) plus Peking duck.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Historical Ayutthaya Tour from Bangkok

Thailand

So interesting to see all of this - Ju had great knowledge and really allowed us to do this at our own pace. She added a stop to show us more.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half day Thai cooking class at Baipai Thai Cooking School with lunch (join-in, private transfer without guide)

Bangkok

Great Cooking school - lots of fun with the teachers and the other guests. We really got to cook.

Quality of Experience

Teachers, process and other guests

Food

Guides, Drivers and Staff

Transport

Trang was very helpful and thoughtful, while guiding us through the trip planning process. We appreciate the way she took the lead and built a thorough itinerary with limited information around our expectations for the trip.

This was our first time traveling to this part of the world and my first time traveling internationally, but we felt very comfortable and confident throughout the trip. Each hotel was informed of our honeymoon ahead of our stay. Each room we entered was decorated with rose petals, decorations, cake, etc. The atmosphere was romantic and inviting. Our guides were very knowledgeable and personable. They arranged many of our meals with delicious fixed menus and provided us with immersive activities, including a truly special bike tour in which we visited local residents of Hoi An and learned more about their daily lives. We felt truly moved by the kindness, humility, resilience, and grace of the people we met in Vietnam.

The accommodations were luxurious, but exciting. The drivers expertly navigated difficult traffic and terrain to ensure we made it to all of our destinations on schedule. I think the greatest compliment I can pay to the kimkim team is to say that we already miss this place! We'll be sharing our experience with our friends/family and encouraging them to use kimkim for similar trips.

Activity Reviews

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

We had a great time on this cruise and were truly blown away by the incredible landscape of Halong Bay. It was a cruise, meaning the events and activities were very tightly structured. But we still felt the staff were very courteous and respectful of our space. We had plenty of downtime too. We enjoyed the excursions and would do this cruise again in a heartbeat!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An biking thru country side + visit ancient town

Hoi An

This was by far our favorite tour of the trip! We enjoyed the freedom of seeing the town on bike, and we felt a special connection to the local residents. Our guide was very respectful and accommodating of the people we visited. We felt encouraged by these positive interactions.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

My husband and I and another couple needed help getting from Oslo to Bergen and back. I generally make our own travel plans but was overwhelmed by the train and ferry choices and stops along the way. Happy I contacted KimKim. Tom was very helpful and responsive if there was a concern or a glitch. We had a wonderful trip! I have been meaning to write this review and finally got around to it. Thank you Tom for helping coordinate a memorable trip in beautiful Norway!

Activity Reviews

Scenic Boat Trip to Fjærland

Norway

This was so much fun..lovely having a local guide who had grown up there! Thor was a delight!

Quality of Experience

Guides, Drivers and Staff

Transport

Bergen Walking Tour With a Local Guide

Bergen

The guide didn't show up. Tom refunded our money! It wasn't Tom's fault.

I cannot say enough good things about our Kim Kim travel experience.
The communication was amazing and the specialists' made things happen so swiftly and perfectly.
Thank you Martina in particular!
Anne

Everything worked as scheduled with the pick ups and hotel. The hotel was centrally located and in walking distance to the canal museum, restaurants and the fish market.

We made it to the Panama Canal trip although there were road delays because of a major Triathlon event,

The canal trip was as expected and removed a 60 year old item from my bucket list.

Hotel Review

Central Hotel Panama

Panama City

Comfortable well placed hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Panama Canal Experience: The partial transit!

Panama City

Quality of Experience

Guides, Drivers and Staff

Transport

A spectacular week for our family exploring Andalucia! Things were so well planned, our guides and drivers were amazing. Helena helped us find activities that were right up our alley... a really fun way to explore the countryside. Enjoyed the hiking and especially loved the E- biking. A great trip-- thank you!

Activity Reviews

Madrid Fun Segway Tour

Madrid

A great way to see a lot of the city in a short amount of time. Fun, and just the right amount of history.

Quality of Experience

Guides, Drivers and Staff

He "read the crowd" and made things enjoyable for adults and teenagers.

Hiking in Madrid National Park & Visit to a Medieval Castle

Madrid

Our guide, Javi, was terrific! His pride in the park was evident, and we enjoyed the way he wanted us to experience the park work all of our senses. He adjusted to our level, and took our teenager (who's a rock climber) on some extra paths to explore.

Quality of Experience

Guides, Drivers and Staff

Transport

Sierra Nevada E-Bike Route

Granada

One of our favorite excursions of the trip. Longer than described, so we ended up having to leave early to make it to meet our guide at the Alhambra... that was a little disappointing. But the guides were flexible and helped us make it work. The ride itself was fun and just beautiful. It was amazing to bike through all of the different climate zones. The Ebikes were easy to use and the route was fantastic

Quality of Experience

Guides, Drivers and Staff

Transport

Driver really went above and beyond to get us back to Grenada on time

Guided Visit of Alhambra & Generalife Gardens

Granada

Alberto was an excellent guide. Enthusiastic and knowledgeable. A great balance of historical storytelling and art history commentary

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking Excursion to the Andalusia Countryside: Las Alpujarras

Spain

Jaime was an excellent guide. Personable and knowledgeable, adaptable and gave us options along the way to extend our hike. Definitely hooked tetanus we never could have navigated in our own.

Quality of Experience

Guides, Drivers and Staff

Transport

Tajo Trip: Discover Ronda Countryside in Buggy

Ronda

We felt like we were driving around town with the mayor... in buggies! A lot of fun, beautiful views, and felt like we were exploring Ronda with an insider. We enjoyed his recommendations for exploring the town on our own after, and appreciated the tips on things like how to see the bullring.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Excursion to Caminito del Rey

Málaga

Pretty views. I think we were spoiled by the remoteness of our other activities-- this felt very "touristy" in comparison. But it was a fun experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver, Jesus, was wonderful! He was disappointed he wasn't assigned to drive us during other legs of our week. Our other drivers were fine, but Jesus really stood out above and beyond... both him personally and his exceptionally clean car.

Overall, the trip exceeded our high expectations. Mieke was great and responsive and flexible.

Our guide Yonten and our driver Dawa were superb, five stars! They could not have been better in any way.

We could have used more explanation beforehand from Kim Kim about the home stay, to have a better appreciation of the simplicity of the lodgings and the economic benefit it brings to rural Bhutan.

My husband and I had an absolutely delightful trip to Brazil in December 2023. Renata helped us out really well. The local team were very responsive and all the tours we had booked were well coordinated and flawless. We went to the Amazon, Rio and Iguazu Falls. Renata made us a perfect and well rounded itinerary for the entire duration of our stay. We are glad we booked through our Brazil trip through Kim Kim.

We felt that 2 things could have been different and can be improved :
1) Since I had many questions and clarifications needed from Renata, I wish we had more phone calls instead of to and fro messaging on the Kim Kim app which lead to some delays for us( We did have couple of short calls later). It would have helped us to communicate faster and better.
2) I wish we were informed about carrying less luggage to the Amazon, as it was a challenging task for us to carry multiple bags that was meant for the entire duration of the trip.

Overall, it was an amazing trip to Brazil and we are happy that we booked through KimKim.

Liz did an amazing job in planning our family trip to New Zealand and Australia! The only thing I wish is that we could have stayed for longer! Queenstown (New Zealand) was amazing...the most adorable small town with many great restaurants and shops. Milford Sound was simply stunning! The e-bike tour through the vineyards was so much fun! Sydney was wonderful as well. We climbed the Sydney Harbor Bridge at night with the beautiful skyline and Sydney Opera House in full view - awesome (Anna, our guide, was amazing)! Not only did we tour the Opera House, but we were able to squeeze in a play while we were there (RBG: Of Many, One). The tour of Sydney was great and we took the ferry over to Manly Beach, which was fun and nice to get out onto the harbor! Auckland was nice (Sky Tower visit was neat) and Rotorua provided great insight on indigenous people with the Matai Maori Village show. Glow Worm Kayak tour at night was great (Jess was an amazing guide) and we saw the Southern Cross and Orion constellations. Stunning!! I wish we had more time in Australia and we will definitely be using Liz again when we head back to Australia. I would also definitely go back to the southern island of New Zealand again as well!

Hotel Reviews

Copthorne Hotel & Resort Queenstown Lakefront

Queenstown

Great location close to town. Friendly front desk personnel.

Location

Easy walk to town

Cleanliness & Comfort

Regal Palms Resort

Rotorua

My least favorite accommodation of the trip. The resort was a couple of miles out of town and lacked amenities due to changes from COVID. The restaurant had been closed for a couple of years, and even basic services like housekeeping and access to water were limited. Not the best experience.

Location

Crowne Plaza Auckland

Auckland

I stayed at Crowne Plaza Auckland for one night. The location was pretty good, there was a lot of construction nearby. Overall, it was fine for a short stay.

Location

PARKROYAL Darling Harbour

Sydney

Our stay at PARKROYAL Darling Harbour was great. The location was fantastic, and we had a pleasant experience overall.

Location

Activity Reviews

Twilight Glow Worm Kayak Experience - 3 hour guided

Rotorua

Jess did an amazing job in taking us through tunnels and caves to see the glow worms...stunning! She also showed us the southern cross and orion constellations - very knowledgable!

Quality of Experience

Guides, Drivers and Staff

Transport

TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)

Rotorua

Cool to see the geothermal mud pools, geysers and boiling pools at this location.

Quality of Experience

Guides, Drivers and Staff

Coud be more informative about the history. Guide was OK, but did not answer questions in a meaningful way.

Garden Onsen Outdoor Soak - 1 hour

Queenstown (NZ)

Our originally-scheduled time slot of 4:30 had to be changed due to a flight cancellation. Onsen was able to move our time slot to the following day at 9:30pm - which happens to be sunset this time of year. It was stunning. The glass of champagne and chocolates was perfect and 1 hour was a perfect way to end our busy day!!

Quality of Experience

Guides, Drivers and Staff

Sydney Opera House Tour

Sydney

Super interesting to learn about the design, construction and operations of Sydney Opera House. We enjoyed it so much that we squeezed in a trip back to see a play while we were there (FYI - there are several venues in the Opera House in addition to the Concert Hall).

Quality of Experience

Guides, Drivers and Staff

Auckland to Rotorua visiting Hobbiton with lunch

Auckland

While I've never seen any Lord of the Rings movies, this was a very interesting and beautiful tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mitai Cultural Experience & Dinner

Rotorua

Wonderful exposure to Maori culture with the dinner and show. Great job!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Milford Sound Glass Roof Van/CruiseVan

Queenstown (NZ)

The weather the day of our visit was PERFECTION, which I hear is not normal for Milford Sound since it rains there 180+ days a year. We had perfect blue skies and the scenery was gorgeous! The boat tour was awesome! Highly recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Bridge Climb at Night

Sydney

One of the highlights of our trip! Anna did an amazing job in leading us to the summit of the bridge - perfectly clear night so we could see the Opera House, Sydney Skyline and wonderful views of boats in the harbor! Definitely recommend!!

Quality of Experience

Guides, Drivers and Staff

Anna was great!

Skyline Gondola Ride

Queenstown (NZ)

Great overlook for Queenstown! Would highly recommend!

Quality of Experience

Morning Panoramic Sydney Sights

Sydney

Great overview of Sydney! Seeing Bondi Beach and the Sydney Opera House and Harbor Bridge was very cool, among other sights!

Quality of Experience

Guides, Drivers and Staff

Transport

I don’t even know where to begin. What an amazing trip! We planned without 6 weeks notice, which felt short, but Cami provided us with excellent communication in the planning and connected us with the loveliest guides and drivers throughout our trip. Eduardo drove and Valeria was our guide through beautiful Buenos Aires. The neighborhood tour was my favorite, but I can’t forget the stroll through Recoleta cemetery. In Iguazu we colored the Brazilian and Argentinian parks over two days with Gisela. The Hotel Melia was the loveliest I’ve ever seen. I’ll never forget the days at the falls. In Mendoza we were connected with our itinerary with Marco, another knowledgeable and friendly host. We have never traveled in this concierge style guided luxury, but I can’t imagine doing it differently. I certainly wouldn’t have enjoyed it as much trying to make it happen all on my own or just rambling through unfamiliar towns and wondering what to do. Everything the service connected us to was high-quality, and while some of it was on this side of “touristy,” it was all an elevated level of hospitality and comfort and enjoyment.

Hotel Reviews

Grand Brizo

Buenos Aires

The hotel is very centrally located for driving and walking activities. It was very clean. The linens particularly were very comfortable. Was a little loud in the evenings and mornings as we were on the side of the street. The breakfast was beautiful and ample. The staff was very formal and professional, more informative than friendly.

Authenticity & Character

It was a comfortable branded hotel but didn’t offer any local charm.

Location

Central to so many locations. Great placement for walking, easy pick up spot for Uber.

Staff

Professional and helpful but not overtly friendly

Cleanliness & Comfort

Such a comfortable bed and sheets!

Gran Meliá Iguazú

Iguazú National Park

From the welcome drink and towel to the breakfast buffet this hotel was the must luxurious of the trip. The proximity to the national park was second to none. The monkeys, while a nuisance to the staff, we’re an absolute delight to the guests. We particularly enjoyed the other visitors to this hotel. Lots of lovely families and couples. Pricey but worth it if you can swing it. I’ll dream of that breakfast buffet for ever!!

Authenticity & Character

The lobby was next level

Location

View of the falls, location on the walking trails. Just amazing

Staff

While I am here, I found myself sick and required medicine from in town. The staff was incredibly helpful in getting me what I needed through the delivery service provided by the pharmacy at a very reasonable cost.

Cleanliness & Comfort

Top notch

Posada Borravino

Chacras de Coria

30 min outside of Mendoza city, and a 30 min walk to the small town’s centrum made the location of this guest house questionable. The room was basic. The hotel itself could’ve had lovely ambience and a family or homey feel however, we never saw the same staff members twice so I felt like we could never connect with the place. Dinner service was spotty in the restaurant so each night we had to make the long walk into the village to find something to eat. Breakfast was limited and very basic bread and jam and fruit.

Authenticity & Character

Quaint and cozy but we felt a bit like we were intruding rather than guests.

Location

Too far to be without a car

Staff

Nice enough but never saw the same people twice. And since the whole idea of a Posada is to feel like you’re in someone’s home, it rather had the opposite effect.

Cleanliness & Comfort

Fresher breakfast items, better coffee

Activity Reviews

Tour Southern Buenos Aires

Buenos Aires

Loved this!

Quality of Experience

Valeria was so knowledgeable

Food

Amazing dinners!

Guides, Drivers and Staff

Eduardo was like and old friend by the end!

Transport

He went above and beyond

Asado Dinner at El Fogón

Buenos Aires

I will recommend this to anyone I know who is visiting.

Quality of Experience

Food

Literally everything

Guides, Drivers and Staff

Transport

Brazil Falls

Argentina

I’m so glad we added this. A visit to the falls just isn’t the same without visiting both sides.

Quality of Experience

Food

No food was part of this tour. However, when we were hungry, our guide was more than happy to stop and assist us.

Guides, Drivers and Staff

Transport

Iguazu Falls Great Adventure

Iguazú Falls

I did not feel like we really needed a guide for the Argentinian side of the falls. Walking the trails was included in our hotel and as long as we had the right information, we could’ve made it to the boat trip without any problem on our own

Quality of Experience

Food

No food provided or necessary

Guides, Drivers and Staff

Lovely people just not necessary for enjoyment of the Argentinian side of the falls

Transport

Lujan de Cuyo Wine Experience

Mendoza

Loved it all! Marco and driver were a great pair. I love how excited Marco got introducing us to each new winery. His energy was contagious. I loved when he joined us in conversation with the Vineyard employees.

Quality of Experience

Food

The lunch was incredibly good

Guides, Drivers and Staff

Transport

Uco Valley Wine Country

Mendoza

It was really special getting to visit so many different vineyards . It really makes you appreciate the differences in the wine. Again, it was delightful having Marcos join us at several of the sites. His knowledge added to the conversation and his, delightful humor, and personality.

Quality of Experience

Food

Another delicious lunch!!

Guides, Drivers and Staff

Transport

Tango Show & Dinner at La Ventana

Buenos Aires

A little” kitche”, but a charming “must do” when in Buenos Aries

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Walking Retiro & Recoleta (North Buenos Aires)

Buenos Aires

I loved this walking tour so much. I’ll recommend Valeria to our friends who make similar trips

Quality of Experience

Guides, Drivers and Staff

Transport

Not really applicable

I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.

Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by their recommendations for accommodations and felt that we were forced to stay in remote hotels , that included lot of driving around
3. Lack of transparency in terms of the individual cost, we were given 1 price for overall trip. So it was hard to decide which activities we can keep or remove. Whenever we asked for a change, the trip prices fluctuated a lot , and I got tired . So went ahead with their recommendations.

They were already charging a price for the service , so I was expecting a little more transparency.

Erin did a great job iterating the itinerary to lower the overall cost to fit my budget.
We did enjoy most the day at the estancia La Peninsula, which was not the most attractive option at first on the paper. However, the location is fantastic, the landscape breathtaking, the personnel was excellent, the food tasty and the drinks options very diverse. Particular mention to Alejandro, the guide and Donald Mac Leod, the captain / horse rider / sheep sheerer.
It was very pleasant to have a private tour for the Torres del Paine. Camila and Juan, the driver, were very attentive to us, answering all the questions from the kids. I obviously liked the detail with a cake on my birthday. Also having a drink at my leisure in front of the cuernas de las Torres was spectacular.
We liked the dolphins afternoon a lot. The dolphins were jumping everywhere and the snack after the tour was very welcome in the dining room with chimney. Also, Benjamin, let us drive the zodiac at the end. It was a hit with my boy!
On the less positive note, I still believe it was very confusing to write in the itinerary that the Pinguins tour at the isla Magdalena departs at 7:00 from Punta Arena. In fact it departed even earlier than 6:30am from Solo Expedition. Fortunately, Solo expedition could book us for the 10:00am tour and we managed to change our bus ticket also, so the inconvenience was very reduced, as we did not have additional cost and only arrived in Puerto Natales 2hr later than plan.
I think it helps a lot that I speak very well Spanish as I could handle all sort of situation to reprogram and to book taxi, talk to hotel staff etc...
It was also very easy with the bus to / from Punta Arenas / Puerto Natales.
Overall was very good vacation.
Thanks for the suggestions and the planning.

Activity Reviews

Dolphin Watching on the Magellan Strait

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Isla Magdalena Penguin Colony

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Torres del Paine Full Day Private Tour

Patagonia

The overall rating is not excellent because the weather did not allow to see the full landscape. However, the guide and driver did a very good job accompanying us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vickie was amazing! She was very helpful in planning a great honeymoon. She was able to provide us with advice on logistics of travelling in New Zealand along with great recommendations on activities. Our honeymoon went smoothly and had us arriving to New Zealand ready to just enjoy our trip knowing everything has been taken care of.

Overall I am rating our Moroccan trip 4 Stars, and I’ll get to why a little later. We do have two five star reviews, one for our driver, guide, teacher and new found friend, Oussama ⭐️⭐️⭐️⭐️⭐️ who made sure we had a proper introduction to the Moroccan people and their culture. The information he provided was essential to our enjoyment of the trip - he is terrific! If you are planning a trip to Morocco through KimKim and are going to need a car and driver, ask for Oussama specifically, you will be glad you did. Our other five star review is for our local guide in Fes who took us through both old and new cities Sharif ⭐️⭐️⭐️⭐️⭐️ He knows the Fes Medina like the back of his hand and is extremely knowledgeable about Fes and its history as well as all of Morocco’s history. We had a fascinating day with him, enjoying and learning from his stories. These two gentlemen reflect well upon their country and KinKim.
As for the overall 4 star rating, something unexpected, and unnecessarily so, happened upon our arrival in Tangier. Fortunately for us, our driver Oussama was able to handle the immediate situation with aplomb, but the larger situation, which needed addressing by senior KimKim personnel took 4 days to acceptably resolve. The resolution was appropriate but should not have taken longer than 24 hrs to resolve.
Our Tour was Tangier, then Chefchaouen, then Fes. It was a decent introduction to the beauty of Morocco, but we do wish we had more time and could have seen the dessert, Casablanca, Marrakesh, and Rabat also. Well, there’s always next time. And next time we will ensure we have Oussama ⭐️⭐️⭐️⭐️⭐️ back as our driver.

Hotel Reviews

Hilton Garden Inn Tanger City Centre

Tangier

Would love to review this hotel properly, but our reservation for 2 rooms ended up being only 1 room available. If you can’t get the little things right …

Hotel Dar Mounir

Chefchaouen

Nice old hotel in the Medina of Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ghita

Fes

A lovely Riad, built in 1600. The staff is welcoming and friendly and their cook is amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tales of Tangier: Unveiling the Charms of Morocco's Gateway City

Tangier

Our driver Oussama ⭐️⭐️⭐️⭐️⭐️ was great at showing us Tangier, which was our entrance to Morocco. He even went out of his way to make sure we got a camel ride, and to help me find some locations I needed for research on a former well-known person who had lived in Tangier. We also saw Hercules Cave, which was phenomenal and were left to our own devices to play in the Medina.

Quality of Experience

Guides, Drivers and Staff

Our driver/guide Oussama ⭐️⭐️⭐️⭐️⭐️ was always with us when we needed him and at a (very slight) distance when he knew we wanted to be alone. Full of information and good humor he made Tangier a fun experience for us

Transport

Our driver Oussama - see above comment.

Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes

Morocco

Quite unexpectedly on our drive from Chefchaouen to Fes we came upon the Roman Ruins of Volubilis. I had not been expecting this stop, and it was amazing! You can walk right into the ruins, with access to almost all of it - some if the original mosaic floors are roped off, but pretty much everything else is fair game to explore.

Quality of Experience

Guides, Drivers and Staff

There was one of the groundsmen we encountered who was very helpful in explaining certain thingsto us about the remains and what events are believed to have taken place and where.

Transport

Our driver Oussama ⭐️⭐️⭐️⭐️⭐️

Fes Unveiled: Unravel the Riches of Morocco's Ancient City

Fes

Quality of Experience

The oldest Medina in Morocco

Food

My stomach was a bit off this day, do no food would get higher than 3 stars. It helps if you like street meat

Guides, Drivers and Staff

Our guide Shariff ⭐️⭐️⭐️⭐️⭐️ very knowledgeable and helpful

Transport

Our driver Oussama ⭐️⭐️⭐️⭐️⭐️

This was my first time working with a travel agent and I'm now a convert. My sons (9 and 11 years old), mother and I had a wonderful time in Lisbon, Sintra and Tomar! Rita was very responsive when planning our trip (she even made multiple versions of the trip for us when we weren't sure if my mother and/or father might be joining us) and very helpful when during the trip there a problem with one of the reservations (not Rita's fault). It was nice to have someone on the ground to deal with the problem, make changes to our plans and process refunds for us (so I didn't have to spend my vacation making phone calls and adjustments). The accommodations (My Suite Lisbon) that Rita recommended were perfect for us. Having more space (two bathrooms, a bedroom, a living room with bunkbeds, a kitchenette and a small outdoor patio) made the trip relaxing, gave my sons some space to stretch out and allowed us to have a leisurely in-room breakfast every morning and a take out dinner one night. The location was in a wonderful, cobble-stoned neighborhood (Barrio Alto) within easy walking distance of sites, bars and restaurants while being away from the noise of the bars (and so making it easy for my sons to fall asleep). The activities and day trips Rita arranged for us were wonderful. The day trip to Sintra with Little Lisbon was a particular stand out. The trip was tailored for families with children and our guide really made the trip interesting and interactive for all three generations. In Lisbon, Rita provided some suggestions of places we wouldn't have found on our own (including a family-friendly bar with rooms decorated with old toys). Our day trip to Almoural Castle (including approaching it via boat and getting to explore inside) and Tomar and the Convent of Christ (former Knights Templar strong hold) was a wonderful way to end to our trip. Working with Rita and KimKim was well worth it!

Hotel Review

My Suite Lisbon

Lisbon

This small hotel on a cobble-stoned side street with a wonderful location close to sites, restaurants and bars is perfect for families. It is very close to many sites while being quiet at night (so your kids can sleep). The kitchenette and living room in our suite gave us extra space to spread out a little and the daily breakfast in our room allowed us to have a leisurely morning.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Tuk-Tuk Tour

Portugal

Our Tuk Tuk driver was an amazing guide and made sure to take us to her favorite pastel de nata cart on the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Excursion to Sintra for Young Explorers

Lisbon

The tour guide was amazing! She made the trip interactive and interesting for all three generations of our family. She even got us the local pastries to try during lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Portuguese Cooking Class in Lisbon

Lisbon

The cooking school mishandled our reservation and did not change it (as they had confirmed via email) which led to us having to reschedule the class itself and cancel a different activity. That being said the class itself was a lot of fun and both my sons (9 and 11) enjoyed being part of making the 9 (delicious) dishes we then ate for lunch. Since the class does take a full three hours, I would recommend doing it at night so that you can spend a full day seeing the sights before cooking.

Quality of Experience

Food

Guides, Drivers and Staff

Private Day trip to Tomar: Knights Templar

Lisbon

Our guide for this trip was more of a private driver than a guide. She didn't offer information or historical context on the places we were seeing and didn't seem to know much about the history and interesting stories of the areas we visited but was otherwise nice. She is definitely much more of an adult-only guide. She didn't really talk to or engage with my sons (9 and 11). Perhaps I was spoiled by the previous guide from Little Lisbon (who took us to Sintra) as she proactively offered the history of the area and interesting stories about the inhabitants of the people we were seeing. The trip to Almoural castle via boat and exploring inside it were a great start to the trip. We all really enjoyed the view from the water and then exploring the castle on our own. My mother was not able to access some parts of the castle due to steep treacherous stairs but she enjoyed the parts she could see. Our driver recommended a delicious small restaurant for lunch and then (when I mentioned my older son wanted to try as many Portuguese pastries as possible) took us to a pastry shop specializing in three pastries only made locally for dessert. Our driver did not come into the Convent of Christ with us (She said the signs inside were self-explanatory and offered only a very general overview of how the site was named) but we loved the convent itself and my sons enjoyed finding "secret" small passageways, stairs and rooms through out it.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful family trip to Colombia thanks to the assistance of Michael!
We traveled as a family of 5, 2 adults and 3 children (ages 12, 10 and 3). Michael arranged all of our tours and transfers for us. Every guide we had was absolutely lovely and we enjoyed learning about their country and culture through the eyes of locals.
Our car transfers were all seamless. They arrived on time and in clean and spacious vehicles, even equipped with a car seat for our 3yo. The drivers were accommodating and stopped when we needed for groceries, ATM or bathroom breaks. We especially appreciated Christian who was our driver on 3 separate occasions and went out of his way to meet all of our needs.