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active 4 days ago

Clemens Sengwein

As a travel agent with 12 years of experience in the business, I have always believed that travel is not just about visiting new places, but also about experiencing different cultures, meeting new people, and creating unforgettable memories. My approach to travel is to provide personalized service to each client, tailoring every trip to their unique interests and needs. Whether it's a vibrant journey through the bustling streets of Panama City, an adventurous trek across the Canadian Rockies, or an immersion into the vibrant culture of Colombia, I strive to create a seamless and enjoyable experience from start to finish. With a passion for these regions and a commitment to providing exceptional service, I eagerly anticipate helping my clients realize their travel aspirations.

What places and activities do you specialize in?

"With over 12 years of industry experience, I specialize in curating remarkable trips to some of the most captivating destinations in Canada, Panama, and Colombia. Whether you're looking to embrace the wilderness in Banff, revel in the beaches of Panama, or dance to the rhythms of Colombian salsa, I'm your go-to guide.

Dive deep into the rich tapestry of Canadian history, Panama's crossroads of cultures, and Colombia's vibrant heritage with my guided tours. Culinary enthusiasts can indulge in Canada's maple-infused delicacies, Panama's tropical fruits, and Colombia's famed coffee plantations.

Outdoor aficionados will appreciate my tailored trips for hiking, canoeing, and skiing in Canada's pristine landscapes; Panama's snorkeling and island-hopping adventures; and Colombia's Andean treks and Amazon expeditions.

Ready for a journey steeped in authenticity? Let me pave the way. As your travel expert, I promise an itinerary carved to echo your desires, whisking you away on a voyage to remember."

"

How did you get involved in travel?

"My younger days saw me traversing through numerous countries, absorbing the pulse and fervor of each locale. I fell in love with the Americas and lived there for over 2 years in various countries.

This global odyssey sparked an allure for tourism. In 2011, my entrepreneurial spirit birthed a boutique hotel in Vienna. Fast forward to 2016, and Prime Tours took shape in Vienna, championing unique, local experiences. This endeavor morphed into LoeX Local Experience GmbH, a venture that sought to redefine traditional travel. Today, my bespoke trips across Canada, Panama, and Colombia encapsulate my passions: delectable cuisine, unparalleled experiences, luxurious accommodations, stellar guides, and the camaraderie of fellow travelers. And yes, amidst all this, I still find the time to explore and indulge in my love for music, with each note and trip fueling the other."

Please share a unique travel experience you will never forget.

"Among the myriad journeys I've embarked on, my 6-month South American sojourn stands out. From the cobbled streets of Colombia's Cartagena to the urban sprawl of Panama City, each moment was a revelation. Be it riding the Pacific waves or the thrill of salsa until the dawn, each experience was unique. The peaks of the Andes, the vastness of the Canadian tundras, or the mystical allure of the Amazon, every challenge I took on broadened my horizons. And every person I met on this journey sowed the seed of my dream – to craft personalized, unforgettable travels for others."

Clemens is part of the following groups: Canada Travel Agents, British Columbia Travel Agents
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Recent trip reviews for Clemens

Banff and Jasper
British Columbia | Jun 2 - Jun 10, 2025

Koonj
Koonj S.
Jollyville, TX | Reviewed on Jun 11, 2025
I did not know that our kimkim travel agent was not local. She was in europe. So our conversations we delayed by 7-8 hours. Usually the point person in kimkim is in country. I think for Banf and Jasper in retrospect a travel agent is not needed. The tours were not as active as we wanted. It was sitting on a bus, getting out and looking at sites, and getting back in the bus. I would have liked more guided hikes. It turns out that could have been done as self guided tours. The columbia ice... Read more

I did not know that our kimkim travel agent was not local. She was in europe. So our conversations we delayed by 7-8 hours. Usually the point person in kimkim is in country. I think for Banf and Jasper in retrospect a travel agent is not needed. The tours were not as active as we wanted. It was sitting on a bus, getting out and looking at sites, and getting back in the bus. I would have liked more guided hikes. It turns out that could have been done as self guided tours. The columbia ice fields was good but not great for the price. The helicopter ride kept getting rescheduled everyday due to weather and military exercises and we had to cancel eventually because it was the end of our trip. That is not the fault of kimkim but it would have been better to be interacting with kimkim than the helicopter company. Also our kimkim agent took holiday in the middle of our trip so there was no kimkim agent. We had to interact with the individual tour companies ourselves and than never picked up the phone. And of course we paid all this money to kimkim for turn key service.

Hotel Reviews
Becker's Chalets
Jasper

Awesome breakfast and overall experience.

Authenticity & Character
Location
On the river!!
Staff
Cleanliness & Comfort
Room smelled of smoke. But they moved us.
Royal Canadian Lodge
Banff
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old and dated. Gym is really small.
Hotel Clique Calgary Airport
Calgary

Great breakfast and service. Great airport shuttle service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Maligne Valley Wildlife & Waterfalls Tour & Cruise
Maligne Valley Wildlife & Waterfalls Tour & Cruise
Jasper

Really beautiful. Really knowledgeable guide. We got to hop on a hop off and see a lot of sites. The Boat Tours was not that great. Spent 35 minutes getting to an island. Spent like 15 minutes on the island. And then had to go back for 35 minutes.

Quality of Experience
Guides, Drivers and Staff
Transport
Banff Gondola Ride in Summer
Banff Gondola Ride in Summer
Canada

Beautiful experience. Very pretty.

Quality of Experience
Guides, Drivers and Staff
Transport
Jasper Planetarium and Telescope
Jasper Planetarium and Telescope
Jasper

It is a lot of lecturing and a lot of talking very little time on the telescopes. Most of the time was people were talking to us about the northern lights and talking to us about asteroids and meteors. We spent very little time on the actual telescopes. And even with that we didn’t really see much.

Quality of Experience
Guides, Drivers and Staff
Columbia Icefield Glacier Exploration
Columbia Icefield Glacier Exploration
Canada

Amazing experience, but paid a lot of money for this.

Quality of Experience
Guides, Drivers and Staff
Helicopter Flight over the Rocky Mountains
Helicopter Flight over the Rocky Mountains
Banff

This trip kept on getting rebooked because of weather and then one time they had to rebook because of a military exercise in the area. Ultimately, we ran out of time and our trip so we never ended up doing it. They plan on refunding all our money, but it has not been refunded yet.

Quality of Experience
Guides, Drivers and Staff
We had to interact with the helicopter company. Our book guide was not available because they were in a different time zone all the way in Europe
Afternoon Tea at the iconic Fairmont Lake Louise
Afternoon Tea at the iconic Fairmont Lake Louise
Canada

Really expensive. Beautiful place. Quality of the savory snacks was actually low. Quality of the sweet snacks was amazing. Just realize you’re paying a lot of money for OK amount of food not that much

Quality of Experience
Evening Wildlife Safari Guided Tour
Evening Wildlife Safari Guided Tour
Canada

We had to do the whole thing from the car. We couldn’t go outside. There’s not a walking tour. Just had us sit inside the bus and listen to the tour guide talked to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Dallas | Replied on Jun 12, 2025
Hi Koonj, Thank you so much for taking the time to share your detailed feedback. We truly appreciate it, and we’re sorry to hear that certain aspects of the trip didn’t meet your expectations. We’d like to offer some clarification: your trip was planned by a local Canadian specialist who is very knowledgeable about the region. At the time of your travel, they were temporarily in Europe, which unfortunately introduced a time zone delay in communications. To mitigate this, our operations... Read more

Hi Koonj,

Thank you so much for taking the time to share your detailed feedback. We truly appreciate it, and we’re sorry to hear that certain aspects of the trip didn’t meet your expectations.

We’d like to offer some clarification: your trip was planned by a local Canadian specialist who is very knowledgeable about the region. At the time of your travel, they were temporarily in Europe, which unfortunately introduced a time zone delay in communications. To mitigate this, our operations support team—based in Canada—was actively on hand during your trip. That said, we fully understand how important real-time, local support is, especially when plans shift or challenges arise, and we're sorry that this wasn't your experience.

Regarding the helicopter ride, you're absolutely right—it was a case of bad luck with the weather and local airspace restrictions. We know how disappointing it must have been to miss that highlight after several attempts. While the weather and military scheduling were out of our control, we agree that it would have been preferable for us to remain your primary point of contact rather than the tour operator, and we're reviewing how to improve this going forward.

We also understand your perspective on the activity mix and the value-for-money ratio. Your comments are very helpful and will be used internally to refine future trip planning—especially for travelers looking for more active, immersive experiences like guided hikes.

Again, thank you for traveling with us and for your honest feedback. We hope to have the opportunity to better serve you in the future with an experience that feels more seamless and personalized throughout.

Warm regards,
Clemens Sengwein
Local Travel Specialist – Canada