Hi David and Susan,
Welcome home! I hope you're both well-rested and settling back in comfortably.
Thank you for taking the time to share your experience. I'm happy to hear that you enjoyed your trip overall, especially your time in Tokyo. While I’m sorry the typhoon delayed your cruise arrival and caused you to miss your hotel stay, I’m glad my team and I were able to find a solution.
Regarding the transfer from the Port of Osaka, it would have been helpful if we had been notified through our support space at the time, as we could have assisted in locating your driver more quickly. Nonetheless, I will share your feedback with our local partner so they can continue improving the experience for future travelers.
I’m also glad our partner was able to accommodate the last-minute changes after your overnight stay in Kyoto was no longer possible. I understand the meeting point for the replacement Kyoto market food tour was a bit confusing, and I appreciate you bringing this to our attention. Despite the short notice, our partner did their best to adjust the arrangements so you could still enjoy your time in Kyoto, and I’m happy everything worked out well in the end.
While I’m sorry you missed the wagashi-making experience as you only have a day in Kyoto, I’m delighted to hear that you thoroughly enjoyed the knife-making experience and the food tour in Kyoto. I’m also pleased we were able to adjust the arrangements to ensure you could still make the most of your visit.
It was a pleasure helping you plan this trip, and I’m grateful for the opportunity to be part of your journey. Thank you!
Wishing you both many wonderful memories from this adventure, and I hope I’ll have the opportunity to help plan another trip for you in the future.
Best regards,
Leny