Japan Travel Agents

Kimkim has selected the best Japan travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in Japan who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
Learn more: How kimkim Trips Work
Plan your trip to Japan
Chat with a local specialist who can help organize your trip.

Angel Tang

(63 reviews)
Japan Travel Agent based in Japan
Angel specializes in: biking, hiking, cusine,cruise,honeymoon
Recent traveler reviews for Angel:
"Being a little detail-oriented, it gave me a little anxiety of 'letting go' from planning the whole trip however, Angel was extremely responsive and able to assist with any questions, whenever we needed help." - by Chris, Nov 1, 2025 · see review
"thank you again Angel for everything." - by Mara, Oct 4, 2025 · see review
"I recently returned from a trip to Japan, and I can confidently say it was one of the most unforgettable experiences of my life—thanks in large part to Angel from Kimkim." - by Orlando M., Jul 22, 2025 · see review

Sandy Ren

(53 reviews)
Japan Travel Agent based in Japan
Sandy specializes in: Family tours, Honeymoon tours, Culture tours, Classic tours
Recent traveler reviews for Sandy:
"Whenever I return to Japan, Sandy is the first person I will contact for planning support." - by Sabrina, Nov 1, 2025 · see review
"Specialist Sandy had great knowledge, made many helpful suggestions to improve our plans, and then was on the spot every day of travel to address any concern." - by Jeffrey, Oct 22, 2025 · see review
"Sandy, our local specialist, was incredible in tailoring our trip to our needs." - by Martine, Sep 26, 2025 · see review

Shona Zhang

(51 reviews)
Japan Travel Agent based in Japan
Recent traveler reviews for Shona:
"The service provided by Shona was above expectations." - by Carol, Oct 29, 2025 · see review
"This 11-day trip to Japan (Tokyo, Hiroshima, Osaka, Kyoto) was an unbelievable once in a lifetime experience that my mom and I got to enjoy together all thanks to Shona… From the moment we connected Shona was INCREDIBLE!" - by Anahita Darius, Oct 9, 2025 · see review
"Shona very helpful with setting up the itinerary and going through each day prior to departure." - by Kristi, Sep 10, 2025 · see review
Shona's Favorite Itineraries:

Eleanor Chen

(28 reviews)
Japan Travel Agent based in Japan and China
Eleanor specializes in: Bespoke trip, Honeymoon Trip, Family Trip, Food/Culture Visit
Recent traveler reviews for Eleanor:
"Eleanor did a good job making recommendations and ti ing our activities." - by Madelyn, Oct 18, 2025 · see review
"Eleanor was very helpful in planning our trip." - by Joy, Oct 13, 2025 · see review
"Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us." - by Sandy, Sep 29, 2025 · see review

Leny Vergara

(26 reviews)
Japan Travel Agent based in Japan
Leny specializes in: Family Travel, Honeymoon & Romantic Getaways, Solo Travel, Adventure Travel, Packaged Holidays, Luxury Travel, Escorted Tours, Group Travel
Recent traveler reviews for Leny:
"Best of all was our local specialist Leny who was on top of every decision and need that we had." - by Harold J, Oct 29, 2025 · see review
"Leny /KimKim delivered an exceptional A 1 travel experience." - by Anita, Oct 18, 2025 · see review
"Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days." - by Cici, Oct 10, 2025 · see review

Greg Varga

(14 reviews)
Japan Travel Agent based in Tokyo, Japan
Greg specializes in: Japanese food, culture, nature, anime. Luxury, family, and onsen trips.
Recent traveler reviews for Greg:
"Greg arranged the best trip we've had so far!" - by Judy, Oct 27, 2025 · see review
"We had an amazing honeymoon and really loved the entire experience, could not thank Greg more for all his help!" - by Andrea, Oct 21, 2025 · see review
"An amazing memorable trip put together by Greg." - by ANITA, Oct 17, 2025 · see review
Greg's Favorite Itineraries:

Olivia Luang

(13 reviews)
Japan Travel Agent based in Japan
Olivia specializes in: Whether you're planning a kid-friendly adventure, a romantic honeymoon, a relaxing luxury getaway, or a multi-country journey, I’m always happy to include fun and memorable activities to make your holiday in Asia truly special.
Recent traveler reviews for Olivia:
"Olivia was a huge help both in planning our trip and assisting us whenever needed along the way!" - by Jonas, Oct 25, 2025 · see review
") which took in various parts of the USA and an amazing 11 days in Japan, curated brilliantly for us by Olivia-san at Kimkim." - by Mike, Jun 30, 2025 · see review
"The kimkim agent who worked with us from Japan is Olivia and she did an outstanding job for us." - by Philip, Jun 28, 2025 · see review

Katsu Okada

(10 reviews)
Japan Travel Agent based in Vancouver
Katsu specializes in: Cultural tour, foodie experiences, nature excursions, bespoke trips, and high-end luxury travel,
Recent traveler reviews for Katsu:
"Katsu and his team of guides: Eriko (Hakone & Tokyo); Sachi (Kyoto); Midori (Hiroshima) were all extremely professional, on-time, knowledgeable, accommodating, and friendly." - by LAROC, Oct 20, 2025 · see review
"I had the most fabulous experience having Katsu arrange my trip to Japan." - by Phyllis, Sep 19, 2025 · see review
"Katsu provided helpful and interesting recommendations that helped make our Japan journey amazing!" - by Sarah, Aug 4, 2025 · see review

Ada Huang

(9 reviews)
Japan Travel Agent based in Japan
Ada specializes in: Culture ,History , Hiking and BeachTours
Recent traveler reviews for Ada:
"Ada was excellent in setting up all our transportation and activities from start to finish and was easily accessible throughout our trip." - by Collins, Dec 3, 2024 · see review
"Ada was Amazing always helping us , Making sure every excursion we had we were reminded what we needed to take , time to be picked up!" - by Catherine, Nov 5, 2024 · see review
"Ada was very professional and responded to all requests, updates and trip changes that we had." - by Heath, Jun 25, 2024 · see review

Cory Varga

(9 reviews)
Japan Travel Agent based in Tokyo
Cory specializes in: Honeymoon, Food, Nature, Temples & Shrines, Anime & Manga
Recent traveler reviews for Cory:
"Cory was amazing to work with." - by Peggy, Oct 6, 2025 · see review
"Cory planned a seamless trip for us and was available to fix any hiccups along the way." - by Tina, Aug 7, 2025 · see review
"From Start to finish Cory created a wonderful itinerary for our girls trip." - by Farhat, May 2, 2025 · see review

Ben Tanaka

(9 reviews)
Japan Travel Agent based in Japan, China
Ben specializes in: Guided Tours, Custom Itineraries, Group Travel Planning, Cultural Experiences, Adventure Travel, Historical Tours, Culinary Tours, Family Travel, Business Travel Coordination, Event Planning
Recent traveler reviews for Ben:
"Ben was always quick to respond to our questions." - by Janice, Oct 14, 2025 · see review
"Hi My trip was organised by Ben who was most helpful at every stage of the process." - by David, Sep 10, 2025 · see review
"After relaying my wants on the initial call, I was connected with Ben via email." - by Nikki, Jul 10, 2025 · see review

Christine Liu

(8 reviews)
Japan Travel Agent based in Seoul and Japan
Christine specializes in: Seoul, Busan, Gyeongju, Jeju Island, Andong, classic tours, foodie experiences, culture&history tours, family vacation, tailor-made trips
Recent traveler reviews for Christine:
"She, Christine and Alicia need to have an award given to them by the Government for representing their country in such a fine and caring manner." - by dianna, Oct 28, 2025 · see review
"Christine truly did listen to my individual preferences in planning a trip to South Korea and Beijing that felt very bespoke in the end." - by William, Nov 23, 2024 · see review
"Christine, my travel counselor, was amazing, professional, proactive and gave me recommendations on what to do and see." - by Mona, Oct 31, 2024 · see review

Alisha Estevez

(6 reviews)
Japan Travel Agent based in Bali
Alisha specializes in: The areas which I am specialize in are Indonesia, Malaysia and Singapore.
Recent traveler reviews for Alisha:
"My experience with Alisha was top notch." - by Renee, Aug 1, 2023 · see review
"Our honeymoon was amazing due to the amazing services that were provided by Kim Kim and their services held by Alisha." - by Daniel, Apr 23, 2023 · see review
"We have only amazing things to say about our experience with Alisha and the trip she planned for us." - by Ben, Feb 8, 2023 · see review

Lisa Sun

(6 reviews)
Japan Travel Agent based in China
Lisa specializes in: Tailor-made itinerary, Multi-country tours, Family trips, Honeymoon tours, Beach vacation, Culture tours.
Recent traveler reviews for Lisa:
"Lisa our travel expert was wonderful." - by Sonya, Oct 4, 2025 · see review
"Lisa was very helpful and proactive in dealing with us and nothing was too much trouble to look into for us/answer." - by Emma, Jul 1, 2025 · see review
"We spent an unforgettable 18 days in China with thanks to Lisa and KimKim, as well as our exceptional guides along the way." - by Andrew, Jun 15, 2025 · see review

Adeline Kuroki

(5 reviews)
Japan Travel Agent based in Denver, CO & Fukuoka, JP
Adeline specializes in: family travel, couples, honeymoon, solo travel, cultural trips, active trips, sustainable travel
Recent traveler reviews for Adeline:
"We had an amazing adventure in Japan, a lot of it due to Adeline's time and attention to detail." - by Sandra, Jul 1, 2025 · see review
"I cannot say enough about how much I appreciate everything Adeline did for us to plan our dream vacation to Japan." - by Andrea, Jun 28, 2025 · see review
"Adeline worked with me to plan me and my husband's first trip to Japan." - by Lauren, Apr 24, 2025 · see review

Cannon Xiao

(3 reviews)
Japan Travel Agent based in Japan
Cannon specializes in: Animation, Culture,Local cuisine,Outdoor activities,Adventure
I adore Japan! Its rich cultural tapestry, captivating history, delectable cuisine, warm-hearted people, and breathtaking landscapes truly captivate my heart. My passion for Japan runs deep—not only do I appreciate its traditions and natural beauty, but I also actively engage with its music,... read more

Hilda Yang

(3 reviews)
Japan Travel Agent based in Japan
Hilda specializes in: Family tours, Classic tours, Culture and adventure tours
Recent traveler reviews for Hilda:
"Hilda was very knowledgeable and kind." - by Audrea, Dec 10, 2024 · see review
"Hilda was amazing in assisting us with our travel planning." - by Cori, Nov 20, 2024 · see review
"My assigned local Specialist, Hilda, was amazing!" - by Toby, Apr 9, 2024 · see review

Ilse Montald

(2 reviews)
Japan Travel Agent based in Kyoto
Ilse specializes in: Cultural (traditional and popular) , off the beaten path, traditions, food
Hi! My name is Ilse, a Belgian living in Japan for 6 years now. I have lived in Tokyo, Kobe, Kyoto and now Nara. Travel should be an adventure, discovering a destination and yourself. The best way to do this is to meet people and immerse yourself in local traditions without fear. I hope that... read more
Japan Travel Agent based in Japan
Bastien specializes in: Family trips, Honeymoon, Luxury trips, Roadtrips, Wine & Food experiences, regional culture and traditions , Off beaten track experiences, Bespoke Travel
Hello there I'm Bastien :) I'm 36 YO and i'm passionate by travel, photography and sports. It's been now almost 20 years that i'm organizing tailor made trips to Asia and working as a photographer. Travelling around asia, my experiences and living as an expat brough me all the local... read more

Elizabeth Ei Ma

(1 review)
Japan Travel Agent based in Bangkok
Elizabeth specializes in: Family trip, Luxury, Honeymoon, Multi-City Trip, Mountains
Hi, I’m Elizabeth! 🌏 I’m passionate about travel and hospitality—it’s not just my career, but my dream. 🧳✨ With a background in Hospitality and Tourism Management, I’ve explored various countries across Asia, embracing different cultures and climates along the way. 🗺️🌸 Now, as a specialist in... read more

Mina Helland

(1 review)
Japan Travel Agent based in Tokyo
Mina specializes in: Family Travel, Solo Travel, Tailor-made trips, hidden gems
Hajimemashite (nice to meet you)! My name is Mina, I am originally from a small town on the west coast of Norway. I have always had a passion for exploring different cultures and languages of the world, and I knew I wanted to experience cultures very different from my own. As I have had a deep... read more

Judy Zhang

(1 review)
Japan Travel Agent based in Seoul and Japan
Judy specializes in: Custom-Made Tours,Family Tours
My travel story began with a solo backpacking trip to Singapore—what started as a personal escape quickly became a lifelong passion. Since then, I’ve helped travelers discover the heart of East Asia through thoughtfully crafted, custom-made trips. I find joy not only in exploring new... read more
Judy's Favorite Itineraries:

Winnie Wu

(1 review)
Japan Travel Agent based in Japan
Winnie specializes in: I specialize in creating meaningful, personalized trips that match each traveler’s unique interests and travel style—whether it’s a romantic escape, a fun-filled family vacation, or a deep dive into local food and traditions.
I am Winnie, with over 10 years of experience in the travel industry, I specialize in crafting personalized journeys across East Asia, especially to Japan, Korea, and China. Each of these countries offers its own unique charm—Japan’s blend of tradition and innovation, Korea’s vibrant culture and... read more

More in Japan


Trip Reviews for Japan

The latest reviews by travelers who booked their trip on kimkim
4.7
Based on 442 ratings

Whenever I return to Japan, Sandy is the firs...
Japan | Oct 26 - Oct 26, 2025

Sabrina
Sabrina P.
Newark, NJ | Reviewed on Nov 01, 2025
Whenever I return to Japan, Sandy is the first person I will contact for planning support. Her kindness, meticulousness, and attentiveness have always stood out — especially during my solo travels as a woman. Read more

Whenever I return to Japan, Sandy is the first person I will contact for planning support. Her kindness, meticulousness, and attentiveness have always stood out — especially during my solo travels as a woman.

Activity Review
Tokyo Private Driver One-Day Itinerary (updated-2)
Tokyo Private Driver One-Day Itinerary (updated-2)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren

Spot on Trip Planning!
Japan | Oct 16 - Oct 30, 2025

Chris
Chris O.
Los Angeles, CA | Reviewed on Nov 01, 2025
Kimkim made our trip to Hokkaido and Osaka so easy and enjoyable! We were able to customize the experience to what our interests were and our guide in Hokkaido, Jenny, absolutely was one of the best parts. Jenny was observant to our needs and informative about the local culture. Being a little detail-oriented, it gave me a little anxiety of 'letting go' from planning the whole trip however, Angel was extremely responsive and able to assist with any questions, whenever we needed help. Read more

Kimkim made our trip to Hokkaido and Osaka so easy and enjoyable! We were able to customize the experience to what our interests were and our guide in Hokkaido, Jenny, absolutely was one of the best parts. Jenny was observant to our needs and informative about the local culture. Being a little detail-oriented, it gave me a little anxiety of 'letting go' from planning the whole trip however, Angel was extremely responsive and able to assist with any questions, whenever we needed help.

Hotel Reviews
Mitsui Garden Hotel Ginza Premier
Tokyo

The location is near the center of Ginza so lots of convenient shopping/dining.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Excel Hotel Tokyu

This hotel is convenient to the Hommachi train station and is centrally located for all of your Osaka activities. We had a Superior Double Room and the accommodations are cozy but comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms are a bit cozy and there's really no closet so you end up living out of your suitcase but they do an amazing job.
Noboribetsu Onsen Dai-ichi Takimotokan

I wish we could have stayed here longer. Our room was spectacular, with a private onsen on our balcony, overlooking Hell Valley and the beautiful color-changing foliage! The Premium Twin room was spacious, the amenities were first-class and the Kaiseki dinner and set breakfast were out of this world.

Authenticity & Character
You could wear your provided yukata to your meals.
Location
Our room, in the West Building, overlooked Hell Valley and beautiful fall foliage.
Staff
Cleanliness & Comfort
Nozo Hotel
furano

We had a Deluxe King room which had a little sitting space. The team at this property was so welcoming and helpful. We took advantage of the in-room massages with Naomi and she did an outstanding job with relaxing us after a long day of sightseeing. Their Sugi Spa is beautifully designed. There is a dry sauna and a cold plunge, which was extra enjoyable to unwind with.

Authenticity & Character
Location
Staff
The staff at this hotel went out of their way to accommodate your needs. We had arrived by private car so did not have transportation to get around town. The front desk agent called us a cab to go to the cheese factory one afternoon and they had us call them to order a cab for the return ride. It was convenient and made it easy for us! They were also responsive to our requests for the in-room spa appointments. The restaurant staff was super enjoyable to converse with.
Cleanliness & Comfort
Cross Hotel Sapporo
Sapporo

This property is centrally located with lots to do in the area and easy to get to the train station. Make sure to take time to enjoy the beautiful onsen! There's a nice quiet space next to the onsen that overlooks the city. The breakfast buffet was well done as well.

Authenticity & Character
Location
It was close to the train station.
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

We had a great time experiencing the local foods with Hide!

Quality of Experience
Guides, Drivers and Staff
Hide was genuine and a wonderful guide!
Transport
Full Day Noboribetsu Hell Valley and Date Jidaimura Tour
Full Day Noboribetsu Hell Valley and Date Jidaimura Tour
Noboribetsu

We went to see a couple of the shows at Date Jidaimura, the Samurai show along with a Geisha show. Both were interesting and the staff did a nice job. Jenny helped capture some nice photos of us and took us to the foot bath near Hell Valley.

Quality of Experience
Guides, Drivers and Staff
Transport
Biei Discovery: Blue Pond and Shirahige Falls
Biei Discovery: Blue Pond and Shirahige Falls
Biei

We really enjoyed seeing the Pond and Falls. We happened to catch it on a good day when the sun was out but I understand that the color changes with the weather so you may want to be mindful of that.

Quality of Experience
Guides, Drivers and Staff
Transport
Immerse in A Sea of Flowers: Farm Tomita Tour
Immerse in A Sea of Flowers: Farm Tomita Tour
Furano

Although the weather was a bit rainy and cold, it was still beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Leather goods experience in Otaru
Leather goods experience in Otaru
Otaru

We had a personalized experience, making a key chain as well as a tray and the overall experience was fun and we came away with a couple of useful souvenirs. It would have been nice to know the relevance of the leather to Otaru.

Quality of Experience
Any information on what makes the leather so important to Otaru.
Guides, Drivers and Staff
More information
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo

We loved learning more about Sapporo with Jenny! We were able to see many different sights and Jenny was helpful and made it a fun experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 01, 2025
Hi Victor & Chris, Thank you so much for taking the time to share such a wonderful review! I’m delighted to hear that you had an amazing time exploring Japan and that the trip went smoothly across all the cities. It was a pleasure working with you to bring your itinerary together, and I’m happy to know that our support made your experience enjoyable and stress-free. I will share more guidance and resources in some self-guided activity sections, so that people can better understand and plan... Read more

Hi Victor & Chris,

Thank you so much for taking the time to share such a wonderful review! I’m delighted to hear that you had an amazing time exploring Japan and that the trip went smoothly across all the cities. It was a pleasure working with you to bring your itinerary together, and I’m happy to know that our support made your experience enjoyable and stress-free.

I will share more guidance and resources in some self-guided activity sections, so that people can better understand and plan these parts according to their needs.

The English proficiency of our drivers also needs to be improved a bit. We will immediately bring this suggestion to the supplier's attention so that our clients can have a better experience.

Once again, thank you for taking the valuable time to share your opinions and suggestions with us.

Wishing you and your family all the best in your future travels, and I hope we’ll have the chance to plan another adventure together!

Warm regards,

Angel

great itinerary for our Japan hike
Japan | Oct 23 - Oct 29, 2025

Courtney
Courtney F.
Seattle, WA | Reviewed on Oct 30, 2025

Ilse set up a great itinerary for our Japan hiking and Kyoto trip. The hotels were a perfect fit for us and it was sooo easy to travel by train because she’d set up all the tickets. We always had the correct fare!
On our Nakasendo trail hike the directions with pictures of each turn and the GPS track made for a relaxed experience. Pre booked taxis were invaluable because it turned out some towns only had a few drivers to transport all the hikers!
Thank you for such a great service.

Local specialist: Ilse Montald

Above expectations!
Japan | Oct 15 - Oct 28, 2025

Carol
Carol M.
Seattle, WA | Reviewed on Oct 29, 2025

The service provided by Shona was above expectations. She responded immediately to all our questions and requests and kept in touch with us throughout our trip. Having train transportation arranged and ticketed in advance was very helpful. We particularly enjoyed the smaller towns/cities we visited, including Tsumago, Matsumoto, Kanazawa and Kurashiki.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 30, 2025

Hi Carol,

Thank you for your kind words! Shona and our team are overjoyed to know we made your trip smooth and memorable—especially with the train arrangements and those charming towns. We can’t wait to welcome you back for more discoveries!

All the best,
Shona

Fantastic Trip to Japan
Japan | Oct 12 - Oct 27, 2025

Harold J
Harold J G.
Atlanta, GA | Reviewed on Oct 29, 2025
The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand...
Read more

The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand but the rest were fine. We would like to mention a couple of them (Ray who worked with Arigato Travel and took us on a food tour, Kazuyasu Hakata who took us to a beautiful waterfall, Aya who led us in Hiroshima, and Masa who drove us to Mt. Fuji). The hotels were all first rate except one (Candeo in Osaka) which was disappointing due to a surprising "we don't care" staff attitude. Candeo also had the smallest room, would not allow room charges, and had an overpriced restaurant. This was definitely an exception since everyone else in Japan and in every hotel was so nice. Two special events were the stay at the Japanese Inn (ryokan) and the Maiko dinner. Overall it was a terrific trip. Thanks, Leny.

Hotel Reviews
Matsuzakaya Honten
Kanagawa

The experience at this Inn is fantastic and well worth the out-of-the-way trip. We arrived late in the afternoon and would have enjoyed a few extra hours to enjoy the private insen (hot springs hot tub). They serve a wonderful, colorful, delicious dinner. Relax and enjoy the experience if you have the opportunity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Definitely worth the visit
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location. In the center of a very busy and active part of central Tokyo. Lots of people out all the time. Not noisy since the hotel starts on the 17th floor and goes up from there. The staff is good but the room is small. As usual for Japan the space is well allocated. Fine place to stay. Good breakfast with large buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Very nice room with excellent staff. Good buffet breakfast. If you order anything from the front desk, it is delivered to your room quickly and efficiently by a robot that rings your room bell, greets you, and leaves with "have a nice day." Worth the stay for the experience of the future.

Authenticity & Character
Location
Convenient at railway station.
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

Very large room. Lots of modern conveniences. Great breakfast buffet. Really nice stay in every way.

Authenticity & Character
Location
Near railway station.
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

Very disappointing. The only staff in Japan that was unfriendly and unhelpful. Hotel restaurant was very expensive and the staff there was not helpful. Would not even allow us to charge our meal to our room. Breakfast buffet was ok but not memorable. Also location is in the middle of a concrete jungle in Osaka--not much around the hotel.

Authenticity & Character
Location
Just large buildings in the area. Not convenient.
Staff
Had a "we don't care" attitude.
Cleanliness & Comfort
The Blossom Hibiya
Minato

The room was a bit small and the location is not central. The staff was very nice and friendly. Breakfast buffet was okay--not great but not bad.

Authenticity & Character
Location
Not much around the area.
Staff
Very helpful
Cleanliness & Comfort
Activity Reviews
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

We were not sure what to expect and we were surprised how great it was. The guide (Ray from Arigato Travel) took us to local restaurants in Tokyo that specialize in foods from other parts of Japan. Best sushi we had the whole trip. It was great fun and definitely recommend it.

Quality of Experience
Food was delicious and fun at the same time.
Guides, Drivers and Staff
Ray of Arigato Travel is a delight and enthusiastic.
Transport
on foot made it more fun as you see the neighborhood
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

Very old part of Tokyo is so different from the center of the city. Many quiet streets and also cemeteries. Very nice contrast and learned a lot. NIce guide.

Quality of Experience
Guides, Drivers and Staff
Transport
on foot but that is the only way to see the neighborhood
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Worth seeing the Great Buddha statue
Guides, Drivers and Staff
Guide was very good.
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Spent several hours watching the clouds over Mt. Fuji. Relaxing, fun, and well worth the time.

Quality of Experience
Guides, Drivers and Staff
Masa was the driver and it was delightful to spend the day with him.
Transport
Good driver and nice person.
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Definitely a highlight of the entire trip. Beautiful Japanese Inn with private onsen and delicious and colorful private dinner (Kaiseki). Totally not to be missed.

Quality of Experience
Amazing is a good word for this experience
Guides, Drivers and Staff
Masa was driver--excellent English and nice person.
Transport
by car--hard to get there otherwise
Traditional Tea Ceremony at Tondaya Machiya
Traditional Tea Ceremony at Tondaya Machiya
Kyoto

Delightful insight into old Japanese tradition. Loved the experience.

Quality of Experience
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Very special experience with Geisha (Geiko) who answered questions openly and gracefully. Another do not miss moment.

Quality of Experience
Sayonara Japan!
Sayonara Japan!
Japan

Ride to airport was efficient and uneventful. On time--no problem.

Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima

An important visit certainly for Americans who share this historical moment with Japan. Moving and worthwhile. Miyajima is very pretty if a bit touristic.

Quality of Experience
Guides, Drivers and Staff
Aya was a wonderful and thoughtful guide.
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

The group that was supposed to pick us up went to the wrong terminal and we waited over an hour. That was not fun after the long flight from the U.S.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Osaka Tour with English-Speaking Guide (Private)
Half-Day Osaka Tour with English-Speaking Guide (Private)
Japan

Osaka Castle is nice to see but the Meiji era museum was the best part of the day.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 29, 2025
Hi Harold, welcome back home. Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning. Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and... Read more

Hi Harold, welcome back home.

Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning.

Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and coordinated a solution with the transfer provider. My apologies for the inconvenience caused. We will investigate this matter in detail with our partner to understand what went wrong and ensure it doesn’t happen again.

Thank you again for giving us the opportunity to assist with your trip. We’ll share your feedback with both the Candeo Hotel and the transfer partner to help improve service quality moving forward.

Warm regards,
Leny