Traveler Success Specialist

If you’re passionate about travel and customer service, have excellent communication skills and have lots of energy to help people plan amazing trips, this may be your dream job!

The Traveler Success team ensures every traveler who plans their trip on kimkim will have an amazing experience throughout all phases of their trip: planning & booking, pre-trip, in-trip, and after they return. In this role, you'll work alongside the traveler on their quest to plan and have the perfect trip.

We are looking for people who:

  • Are highly organized and able to prioritize and track multiple conversations at once
  • Pay close attention to detail to help our local specialists ensure every minor request is taken into consideration
  • Have a strong track record of delivering what they set out to do (and letting people know when unexpected delays happen)
  • Have great communication skills — both verbal (phone calls) as well as written
  • Comfortable not knowing all the answers and good at asking questions
  • Have traveled to multiple counties and have a good intuition for travel planning
Key tasks and responsibilities:
  • Frontline support: Communicate with travelers via messaging and phone calls, helping them with their trip and explaining how kimkim works, etc.
  • Backchannel with our travel specialists who are based all across the world, coaching them on their communications with travelers and helping them be successful on kimkim.
  • Using our tools, keep track of a running list of currently active trip planning conversations and effectively prioritize which conversations need your attention.
  • Understand, read between the lines of traveler messages, and answer them in a timely and helpful way.

Apply now

UI Designer / Visual Interaction Designer

We are looking for a full-time User Interface Designer to join our team in Menlo Park.

We are looking for someone who:

  • Has 1-3 years experience designing digital interfaces (as a UI, IaD or Visual Designer)
  • Has strong visualization and communication design skills
  • Can design and prototype digital concepts directions (for mobile and desktop)
  • Loves prototyping and working at a fast pace
  • Embraces user-centered design
  • Ideally has experience designing websites and mobile apps
Experience with:
  • Illustrator, Photoshop, Sketch
  • Digital Prototyping Tools (Flinto, Invision, Proto.io, AE, Keynote etc)
  • Designing user flows and wireframes
  • Translating user flows and interactions into visual design

We’d love to see your portfolio of work showcasing some of the things you worked on.


Fullstack Engineer

We are looking for a self-motivated engineer to join us and grow with us. A Full Stack engineer on Kimkim web app has the opportunity to learn the entire kimkim stack from the frontend user experience down to our core backend services.

We are looking for people who:

  • Are team players, thoughtful and have strong analytical skills
  • Have a strong desire to be part of an ambitious, passionate team that’s devoted to building a household global travel brand
  • Are Independent, dedicated, and able to deliver production ready code with minimal guidance
  • Value high quality code and performance
You have experience with:
  • Any of the following: Ruby, Rails, Javascript, Postgres, Heroku and AWS
  • Front-end & back-end
  • Building great software that works robustly
  • Successfully working in teams
Projects that you might work on:
  • Advanced data Analytics system with ETL processes
  • An itinerary builder to create and present trips to travelers
  • Connect to multiple online travel agent (OTA) APIs for inventory and real-time availability
  • Build mobile apps iOS, Android from scratch

Apply now

Software Engineer Intern

We are looking for a self-motivated recent graduate or in school engineer. As an intern you will learn how the kimkim platform works from top to bottom and push code to production.

We are looking for people who:

  • Are team players, thoughtful and have strong analytical skills
  • Have a strong desire to be part of an ambitious, passionate team that’s devoted to building a household global travel brand
  • Value high quality code and performance
You have experience with:
  • Any of the following: Ruby, Rails, Javascript, Postgres, Heroku and AWS
  • Front-end & back-end
  • Successfully working in teams
Projects you will help with:
  • Fine tuning the architecture and backend services
  • An itinerary builder to create and present trips to travelers
  • Connect to multiple online travel agent (OTA) APIs for inventory and real-time availability

Apply now