Traveler Success Specialist

If you’re passionate about travel and customer service, have excellent communication skills and have lots of energy to help people plan amazing trips, this may be your dream job!

Who are we?
Kimkim is a team of experienced travel entrepreneurs on a mission to improve the way people plan travel. We previously built leading travel apps including TripAdvisor and EveryTrail, and since 2015 we’ve been working on kimkim, our next big adventure.

What does Traveler Success mean?
Our passion is to make sure every traveler who plans their trip on kimkim will have an amazing experience. Our traveler success team ensures that travelers have everything they need while they plan their trips with our local travel specialists, their questions get answered, and they have a great experience during all phases of their trip: planning & booking, pre-trip, in-trip, and after they return. As a Traveler Success Specialist, you partner with the traveler on their quest to plan and have the perfect trip.

Who we are looking for?
We are looking for candidates who have the following mix of experience, skills and passion:
  • Highly organized: Able to keep track of many different trip planning conversations simultaneously, and prioritize as necessary.
  • Attention to detail: Travel planning consists of many small (and big) details. You are able to help our local specialists make sure every detail is taken care of, every question is answered and every request is taken into consideration.
  • Reliable & consistent: You have a strong track record of delivering what you set out to do and you have a habit of letting people know when unexpected delays happen.
  • Great communications skills: Both verbally (phone calls) as well as written.
  • Humility & honesty: You’re comfortable with the fact that you don’t have all the answers, you are eager to learn and always happy to ask a colleague in case the situation calls for it.
  • Empathy: You are great at putting yourself in the traveler’s shoes and understanding what they mean with questions (that are sometimes formulated ambiguously), you are proactively checking in and providing information related to possible concerns, etc.
  • Love and understanding of travel: You appreciate that there are many different travel styles.
  • Good intuition for trip plans: Even though you don’t know every single destination in the world, you are able to understand what kind of trip someone is looking for and help make the right connection with a travel specialist in the kimkim network.
  • Coaching and feedback skills: You are able to build relationships with our local travel specialists and help them provide better support to our travelers.
Key tasks and responsibilities
  • Frontline traveler support: Communicate with travelers via messaging and phone calls, helping them with their trip and explaining how kimkim works, etc.
  • Backchannel with our travel specialists who are based all across the world, coaching them on their communications with travelers and helping them be successful on kimkim.
  • Using our tools, keep track of a running list of currently active trip planning conversations and effectively prioritize which conversations need your attention.
  • Understand, read between the lines of traveler messages, and answer them in a timely and helpful way.
  • Help create a list of FAQs based on your interactions with travelers.

Apply now

UI Designer / Visual Interaction Designer

We are looking for a full-time User Interface Designer to join our team in Menlo Park.

We are looking for someone who:

  • Has 1-3 years experience designing digital interfaces (as a UI, IaD or Visual Designer)
  • Has strong visualization and communication design skills
  • Can design and prototype digital concepts directions (for mobile and desktop)
  • Loves prototyping and working at a fast pace
  • Embraces user-centered design
  • Ideally has experience designing websites and mobile apps
Experience with:
  • Illustrator, Photoshop, Sketch
  • Digital Prototyping Tools (Flinto, Invision, Proto.io, AE, Keynote etc)
  • Designing user flows and wireframes
  • Translating user flows and interactions into visual design

We’d love to see your portfolio of work showcasing some of the things you worked on.


Fullstack Engineer

We are looking for a self-motivated engineer to join us and grow with us. A Full Stack engineer on Kimkim web app has the opportunity to learn the entire kimkim stack from the frontend user experience down to our core backend services.

We are looking for people who:

  • Are team players, thoughtful and have strong analytical skills
  • Have a strong desire to be part of an ambitious, passionate team that’s devoted to building a household global travel brand
  • Are Independent, dedicated, and able to deliver production ready code with minimal guidance
  • Value high quality code and performance
You have experience with:
  • Any of the following: Ruby, Rails, Javascript, Postgres, Heroku and AWS
  • Front-end & back-end
  • Building great software that works robustly
  • Successfully working in teams
Projects that you might work on:
  • Advanced data Analytics system with ETL processes
  • An itinerary builder to create and present trips to travelers
  • Connect to multiple online travel agent (OTA) APIs for inventory and real-time availability
  • Build mobile apps iOS, Android from scratch

Apply now

Software Engineer Intern

We are looking for a self-motivated recent graduate or in school engineer. As an intern you will learn how the kimkim platform works from top to bottom and push code to production.

We are looking for people who:

  • Are team players, thoughtful and have strong analytical skills
  • Have a strong desire to be part of an ambitious, passionate team that’s devoted to building a household global travel brand
  • Value high quality code and performance
You have experience with:
  • Any of the following: Ruby, Rails, Javascript, Postgres, Heroku and AWS
  • Front-end & back-end
  • Successfully working in teams
Projects you will help with:
  • Fine tuning the architecture and backend services
  • An itinerary builder to create and present trips to travelers
  • Connect to multiple online travel agent (OTA) APIs for inventory and real-time availability

Apply now