Careers

Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of humans and technology creates magical experiences that can’t be achieved through technology alone.

We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations. Whether you and your loved ones want to dive into Italy's rich culinary culture, explore Costa Rica's jungles, or challenge yourself with a trek in the Himalayas, we can help turn your dream into the perfect trip.

  • Associate Product Manager
  • Fullstack Engineer (A few roles, Junior - Senior)
  • Customer Support Specialist
  • Destination Development Manager

  • Associate Product Manager

    We are looking for a driven, curious, self-motivated product manager to join us and grow with us. You’ll join as the second product manager on the team with many opportunities to design new product features, own parts of the product roadmap and take on additional ownership and responsibilities.

    About kimkim

    Kimkim is a fast-growing startup that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries including activities, accommodations, and transportation. 

    The supply side of the kimkim marketplace consists of passionate travel specialists in 90+ destinations around the world who work with top local activity operators, guides, and accommodations. All trips are 100% climate neutral.

    Read kimkim traveler reviews on TrustPilot

    As the post-pandemic travel market starts to accelerate, we are going after a unique opportunity to build a leading global travel company. We have a comprehensive, focused product roadmap to improve travel planning for both our supply-side (specialists) and demand-side (travelers).

    About the Product Team

    Kimkim is a travel marketplace. The product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, 3 distinct products to drive the growth of the overall marketplace. 

    For example:

    • For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
    • For our travelers: we offer a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
    • For our internal team: we are building tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
    Read more about what we are building here.  As an early member of our team, you will have the opportunity to shape these three distinct products. 

    Our product and engineering teams are based in the California Bay Area (Belmont and Berkeley) and plan to meet in San Francisco 2-3 times a week, working the other days remotely.  The rest of the company is based in Boulder and Amsterdam, in Europe.

    We work in a flexible way distributed across multiple time zones, with most communication asynchronous. Daily communication is over Slack and Zoom, and we rely on shared Google Docs, Jira, Figma, and Loom videos to communicate asynchronously. 

    Examples:

    About the Associate Product Manager Role

    Your responsibilities as a supplier side APM will include:
    • Write detailed product specifications- epics, user stories to reduce friction and close gaps in the current product offerings. 
    • Translate product goals into wireframes and mock ups as well as detailed requirements for prototype construction and final product development by engineering team.
    • Drive the execution of product lifecycle processes for products, from product research to product launch
    • Drive adoption of the product with training both internally and to our external partners.
    • Prioritize the development roadmap by communicating closely with our key local specialists (supply side) and destination development team. 
    • You will evangelize the product vision and roadmap both internally and externally - including giving updates to customers, prospects and partners. 

    As a small but fast growing startup, we have many opportunities to take on ownership and responsibility. As travel comes back in 2022 we expect to re-grow quickly and sustainably, and expect the right candidate to grow with the team and take on additional responsibilities. 

    About You

    As an associate product manager at kimkim, you will be given ownership and responsibility for impactful projects.  Because of the level of responsibility, we seek candidates with a track record of entrepreneurship or leadership experience, in addition to technical and product experience.  
    • You will have a keen eye for gaps in product offerings and the innovative mindset to find creative ways to close the gaps. 
    • You have the ability to drive customer engagement and design discovery conversations to understand the unspoken needs of the customer.
    •  You are a skilled analyst, with the ability to dive deep into the data to synthesize customer insights to help inform the design of the product.  
    • Experience driving cross-team alignment with crucial team members including engineering, external partners to understand requirements and business outcomes are achieved. 
    • Strong problem-solving skills and a willingness to roll up your sleeves to get things done
    • Excellent communicator, presenter, collaborator with the ability to work closely with a cross-functional team. 
    • Most of all, you are passionate about building great products — from conception through release.  

    Interested? Email us at careers+product@kimkim.com with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role.

    Apply now

    Fullstack Engineer (A few roles, Junior - Senior)

    We are looking for driven, curious, self-motivated engineers to join us and grow with us. You’ll join as the second engineer on the team with many opportunities to design new product features, improve code structure and best practices, strengthen development processes, and take on additional ownership and responsibilities.

    We are hiring for a few roles to build up the engineering team and we are looking for a variety of experience levels from Junior to Senior levels.

    You should expect to work on all layers of the system, from designing the DB structure, business logic, views, UI, interactions, analytics, AB Tests, internal dashboards & tools, and more. This is a great opportunity to learn more about each of these areas.

    We are a small distributed team looking for people who are comfortable balancing several responsibilities.

    Our product and engineering team is based in the California Bay Area (Belmont and Berkeley) and plan to meet in San Francisco ~2 times a week for more collaborative discussions and working the other days remotely (likely starting early 2022). You're welcome to work in-office more than that if you like.

    About kimkim
    Kimkim helps travelers have unforgettable authentic travel experiences. We do this by connecting independent travelers with local specialists who design personalized itineraries including activities, accommodations, and transportation. 

    We partner with passionate travel specialists in 90+ destinations around the world who work with top local activity operators, guides, and accommodations. All trips are 100% climate neutral.

    Read kimkim traveler reviews on TrustPilot

    2020 started as a high growth year for kimkim, and things quickly changed as the world stopped traveling. 

    In 2021 travel has started a fast recovery and we believe the travel market will come back stronger than ever. We have a long, focused product roadmap to improve our travel planning tools for both our specialists and travelers.
    • The kimkim team is currently 9 people, working from a few hubs:
    • The CEO/Founder (Joost), Head of Destination Development (Eric), and our Customer Support Specialists (Julia and Hilary) are in Boulder, CO
    • The Head of Product/COO (Yenyi) and Head of Engineering (Chris) are in the SF Bay Area
    • The Destination Development Team (Kate, Chelsey, Lena) are in The Netherlands & Germany
    About the Engineering & Product Team
    Kimkim is a marketplace, and the product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, 3 distinct products to drive the growth of the overall marketplace. 

    For example:
    • For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
    • For our travelers: we want to create a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
    • For our internal team: we want to build tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We want to be able to share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
    As an early member of our team, you will have the opportunity to shape these three distinct products. 

    We work in a flexible way distributed across multiple time zones, with most communication asynchronous. Daily communication is over Slack and Zoom, and we rely on shared Google Docs, Jira, Figma, and Loom videos to communicate asynchronously. 

    No specs are 100% final. We encourage and expect everyone on the team to share their perspectives and feel comfortable sharing different viewpoints to help us understand the tradeoffs between certain implementation decisions/designs from a technical perspective.

    We break projects into smaller chunks, with each typically taking 0-3 days from start to launch. We have no scheduled releases and push code several times a week or day as projects are ready. We try to design and code for flexibility, as we typically make changes once we see things live and in use.

    We are looking for people who communicate clearly, set good expectations, and deliver consistently.

    Examples:

    About the Full-stack Position
    This is a growth-focused role: We are looking for people who are looking to grow in their skills and responsibilities to become a leader on the team as we continue to hire more engineers. We are looking for people who are comfortable with changing product roadmaps as we want to stay flexible and adapt to new challenges and opportunities. 

    Tech Stack, Tools, Key Services
    Heroku • Rails • Postgres • Bootstrap • Redis • AWS (RDS, S3, CloudFront)
    SendGrid • Mapbox • Stripe • Twilio 
    Jira • Bitbucket • Figma • Rollbar • Looker • Google Analytics

    Have other suggestions, improvements? Great, let us know!

    Growth Goals & Expectations
    As a small but lean startup, we have many opportunities to take on ownership and responsibility. As travel comes back in 2021 we expect to re-grow quickly and sustainably.


    Hiring Process & Expectations
    • Interested? Email us at engineering@kimkim.com with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role. 
    • Interviews will include technical discussions as well as meeting with others on the team, such as the Head of Product and CEO/Founder.
    • Technical Interview
      • We want the process to reflect daily work as closely as we can.
      • We will share background info on a mock project before the interview so that you can familiarize yourself with the scope, requirements, and think about how you would approach the project.
      • During the interview, you should be able to react to new requirements that come in scope and be comfortable discussing different solutions and tradeoffs.
      • You'll be asked to write code in some form in a shared editor. But, we don't get caught up in semantics. It's great if you have Rails experience. If not, code in whatever language you think makes the most sense for your skills and the situation. Make up a language as long as it’s not too abstract. We are more interested in the process and your approach.
    While we do not require previous experience in any particular language, strong candidates will have some experience in full-stack development (DB to UI), ideally on some web-based, consumer-facing product.

    We are looking for people with a well-rounded skill set who are looking to learn and help us grow the team and the company.

    Apply now

    Customer Support Specialist

    If you’re passionate about travel and customer service, have excellent communication skills, and are excited to ensure that travelers have a great experience while planning trips of a lifetime, this is the job for you! Kimkim works with local travel specialists to help travelers plan trips to 90+ destinations around the world. The primary function of the Customer Support Specialist role is to handle inbound customer support inquiries through phone, email, and chat. An additional function of the role is to qualify incoming trip requests to ensure that travelers are matched with specialists who are a great fit.

    Key tasks and responsibilities:

    • Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
    • Call prospective travelers to share information about the trip planning process at kimkim and set the right expectations
    • Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
    • Develop new approaches to further improve the traveler experience and help build their trust in kimkim
    • Assist in the planning and implementation of ad hoc projects as needed

    We are looking for people who:

    • Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have excellent communication skills—both written and verbal (phone calls)
    • Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
    • Are excited about picking up the phone and calling travelers and local specialists
    • Are comfortable not knowing all the answers and good at asking questions
    • Are highly organized and able to prioritize and track a large number of conversations at once
    • Pay close attention to detail to ensure every traveler request is taken into consideration
    • Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
    • Are able to work independently, with support from a global team
    • Are eager to proactively take on new projects and more responsibility
    • Have a passion for travel and a good intuition for travel planning
    • Have some customer service and/or sales experience (preferred, not required) 

    Position details:

    The position will be based out of kimkim’s Boulder, Colorado office. 

    Please note that this position will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    To apply for this position, please email your resume and a brief cover letter to team@kimkim.com


    Destination Development Manager

    Destination Development Managers are responsible for setting strategy and driving growth in a subset of kimkim’s destinations, in collaboration with local travel companies and internal kimkim teams. This role serves as the lynchpin to ensure that an ever-increasing number of travelers have an amazing experience in kimkim’s key destinations.

    Key responsibilities:

    Create our destination and partner network strategy

    • Determine KPIs for growth in key destinations, track progress, and drive successful completion, course-correcting where necessary
    • Develop and implement growth plans to help high potential local partners scale on the kimkim platform
    • Identify, recruit, onboard, and build strong relationships with additional exceptional local inbound tour operators to best serve our travelers’ needs
    • Flag key gaps in our product offerings to travelers aligned with kimkim’s overall strategic objectives, and collaborate with local partners to fill them
    • Leverage kimkim’s roadmap for destination development, and share lessons learned to help the team improve future efforts
    Help our local partners be successful on kimkim
    • Train partners on best practices and how to use the platform and its tools
    • Monitor behavior and share regular feedback to help local partners improve their performance on the platform
    • Identify local partner needs, and work with internal teams including Customer Support and Product and Engineering to develop solutions
    • Improve our destination marketing and optimize demand and supply
    Map out the destination marketing approach, both through paid advertising and published content to improve SEO
    • Collaborate with local partners, writers, and editors to create new content and improve existing content
    • Increase partner capacity to meet forecasted demand
    • Work with internal teams to leverage SEM and other channels to optimize demand
    • Monitor destination-level and partner-level volume, maintain quality thresholds, and ensure appropriate distribution of inbound requests across the network
    We are looking for people who:
    • Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have a track record of developing creative solutions to unstructured challenges and taking ownership of large initiatives
    • Are highly organized and able to prioritize and track multiple projects at once
    • Have solid analytical skills, and are able to leverage data to drive key decisions
    • Have excellent communication skills—both written and verbal
    • Are able to build strong relationships with both partners and colleagues
    • Are comfortable not knowing all the answers and are good at asking questions
    • Pay close attention to detail 
    • Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
    • Are able to work independently, as well as be a great team player
    • Are eager to proactively take on new projects and more responsibility
    • Have traveled to multiple countries and have a good intuition for travel planning
    • Leverage their personal experience to maintain a traveler-centric mindset
    Education and experience requirements:
    Bachelor’s or Master's degree and 5-10 years of relevant experience

    Position details:
    This position will be based out of kimkim’s Amsterdam, Netherlands office. 

    Please note that this role will require some work outside of normal hours and on weekends, and is not on a 9-5, 40-hour workweek basis. Kimkim offers extensive opportunities for career growth in a fast-growing startup environment.

    To apply for this position, please email your resume and a brief cover letter to team@kimkim.com.