Let me begin with Emerson. The first night we were in Helsinki, getting ready to fly to Kittila the next day, when we received the info that the flight had been cancelled due to the weather (-35 degrees...). Emerson jumped into action and communicated with me throughout the night, rescheduled our flights to Oulu where a bus then took us to Kittila. He also reached out to the Northern Lights Ranch, where we were expected, to notify them of our delay and to arrange for food to be available to us when we arrived late at night at our cabin. He also cancelled our aurora tours and rescheduled it for the day after. In a sentence: we were facing a potential major hiccup with our trip, and Emerson took charge, and solved every single issue. I was greatly impressed and very grateful.
Now on to the trip. Magnificent, unforgettable, spectacular. The first night in Kittila we took the aurora tour that Emerson had rescheduled with Lazy Santa Safaris (guided by Lauri), and it was absolutely stunning. Lauri drove us to the bank of a huge frozen river and we then walked through the snow and onto the river. In the middle of the darkness we were treated to an absolutely unbelievable natural show. We have some amazing pictures that will forever remind us of that night. Early that morning we also had a wonderful snowmobile tour, also with Lazy Santa. Driving the snowmobiles was a lot of fun and we were provided with suitable clothing to protect us from the incredible cold.
We also had a splendid experience with Bearhill Huskies Tours. Wow...driving the sled with those dogs was another splendid adventure. The symbiotic relation between humans and dogs was quite moving, and I will personally always remember that. Lots of fun as well at the Reindeer Farm, where we were taken around by those gentle animals. A beautiful experience;
Accomodations: The Northern Lights Ranch is an experience not to be missed. The rooms with glass ceilings, the wonderful restaurant, and the reindeers feeding experience, all conjured to give us two wonderful nights. We are planning to go back in the summer and experience a different aspect of Finland. The Arctic Hotel in Ravaniemi (sp?) was also very good. Outstanding service and great location, that allowed us to tour the very nice city of Ravaniemi (and the Santa Village). Finally the Ice Hotel...not for the faint of heart. It is an experience I am happy we did, but the night in the ice-cold rooms is definitely something that maybe you don't want to repeat :). The sauna at the hotel, on the other hand, is a must-do, with the three steps: hot sauna, ice-cave sauna, and then hot tub. My kids and I really enjoyed that.
In conclusion, I think the travel was perfectly organized, with every supplier well chosen, and everything worked like clockwork. We also had two nights at the Fabian Hotel in Helsinki, a beautiful city that is definitely work visiting. We had two lovely dinners there, including one at the Finland Caviar Shop and Restaurant, that we recommend heartily as a great conclusion.
I would definitely consider using KimKim again for my travels. We were completely satisfied and impressed.