Trip Reviews

The latest reviews by travelers who booked their trip on kimkim

Petra trip, Jordan - Jun 15 - Jun 18, 2017

Traveler: Robert C. - Local specialist: Tala Dabain

Almost perfect. There was a slight mismatch between our expectations on tour length and the expectations of the guide. Specifically, our request for a deeper dive into the historical details of sites above and beyond the usual time limitations of a fixed length standard tour was mis-matched with the guide's understanding that the standard tour length would suffice. I'm not sure where the communication could have been more complete and apologize if this is a detail that we missed somewhere in... read more

Almost perfect. There was a slight mismatch between our expectations on tour length and the expectations of the guide. Specifically, our request for a deeper dive into the historical details of sites above and beyond the usual time limitations of a fixed length standard tour was mis-matched with the guide's understanding that the standard tour length would suffice. I'm not sure where the communication could have been more complete and apologize if this is a detail that we missed somewhere in the exchanges. In any event, we raised the question with our guide and he was able to quickly clarify that he was hired for time-limited tours each day in line with the needs of regular tour customers. Overall, he was an absolute delight to work with and very impressive in terms of the depth of his knowledge clearly resulting from a deep personal passion for the history of Petra. Thank you!

It was not completely clear to us why our border crossings between Israel and Jordan were so far north and at such a remote border point. We guessed that it was due to the need to enter and depart by the same ports of entry and the relative time savings offered on the tail end of our trip when we needed to get to Haifa.

This is significant in part due to the remoteness of the Jordanian port of entry seems that it may have contributed to the delay of over an hour when the immigration officials withheld my visa stamp with no rationale or information on whether or not I would be permitted to enter Jordan.

It is very possible that the information was offered to one or both of us and we just missed it in which case I apologize. Thank you!

Tala Dabain, local specialist, responded to this review:

Dear Robert,

Thank you very much for your feedback and i'm happy to hear that you have had a great time in Jordan.
For a full day tour, the guide is usually hired for around 7 hours. We deeply apologize if this issue has caused any inconvenience for you as we should have informed you beforehand about the tour length.
As for the border crossing and as communicated before with Mark, please note that Allenby crossing is definitely closer to Petra than the Sheikh Hussein border yet it is not... read more

Dear Robert,

Thank you very much for your feedback and i'm happy to hear that you have had a great time in Jordan.
For a full day tour, the guide is usually hired for around 7 hours. We deeply apologize if this issue has caused any inconvenience for you as we should have informed you beforehand about the tour length.
As for the border crossing and as communicated before with Mark, please note that Allenby crossing is definitely closer to Petra than the Sheikh Hussein border yet it is not viewed as an official border, hence no visas to Jordan are issued at this crossing. That's why we had to go with the Sheikh Hussein option.
Also, the whole border formalities from arrival at the Israeli Terminal to exiting the Jordanian terminal takes between 1-2 hours. Unfortunately, we have no control over the procedure, systems,crowds and queues at the border and we are unable to provide assistance inside the Jordanian or Israeli terminals.
Thanks again for your feedback and if you ever need help with a trip in Jordan, we'd be happy to assist you in the future.

Best,
Tala

30th birthday trip two sisters traveling together, Iceland - Jul 31 - Aug 6, 2017

Traveler: Aishley H. - Local specialist: Preeti Bhide

However, one detail that would've been nice to have is the suggested resturants closing times so I could have planned dinner better, as I was usually arriving just in time.

Preeti was AMAZING, available everyday until my last day of trip. It made things really flexible as I altered my trip when learning new sites to see as I met fellow travelers.

North vietnam & laos, Vietnam - Jul 1 - Jul 21, 2017

Traveler: Jennifer C. - Local specialist: Andy Carroll

The trip planning was great. Trying to get 7 people organized was like trying to herd cats, but all our requests were handled well.

Norway adventure, Norway - Jul 22 - Aug 1, 2017

Traveler: Michelle F. - Local specialist: Linda Veråsdal

I absolutely love every minute of my planned trip through Linda! Even though it was done online and we did not verbally talk, I felt she communicated so clearly and well with me through her writing as if I was there. Any questions asked, she answered them. She also made bullet points for me as I had asked -- to make the itinerary more clear for me to scan over the needed accommodations of what I needed to cover, especially since there was so many things I was to do. I can tell she took a... read more

I absolutely love every minute of my planned trip through Linda! Even though it was done online and we did not verbally talk, I felt she communicated so clearly and well with me through her writing as if I was there. Any questions asked, she answered them. She also made bullet points for me as I had asked -- to make the itinerary more clear for me to scan over the needed accommodations of what I needed to cover, especially since there was so many things I was to do. I can tell she took a lot of time and effort into planning my trip. I gave her my budget and she accommodated to trying to stick with my budget. I cannot express how thankful I am with the detailed events, down to the train times and clear directions. Every day was to the spot clear. As a solo traveler, I felt very much at ease. She even called the Trolltunga hotel to make sure I was okay. I am just very VERY impressed with the process, especially since I am myself an Airbnb host and have a background in outdoor recreation planning. Its hard work with what she did and I appreciate every minute of it.

As mentioned in my last comment, I felt like Linda was a friend, answering all of my many questions. I felt like she was right there with me in Norway! Love her services so much, I do plan on attending the Nepal Yoga Retreat she had mentioned . I have been making recommendations to others about her service. I mean she even asked me at the end if I am home safe -- in not so many words. Thank you Linda. I offered to give her a tip via paypal and she declined. Amaaaazing person she is!

Trip to slovenia, Slovenia - Aug 1 - Aug 6, 2017

Traveler: Mohammed I. - Local specialist: Polona Juricinec Cesen

Monika was the strongest asset here. She knew the country in and out and is an x-pro skil jumper. The rest of the tour team was amazing as well.

Polona, Monika, Ales, and Siggi were all really amazing people to work with. I interacted with all of them via a Whatsapp group chat and they were there anytime I needed anything.

Summer adventure , Iceland - Jul 22 - Aug 1, 2017

Traveler: Laura G. - Local specialist: Chris McCarty

Really was a great trip. Day 2 needed a bit more instructions on sequence of stops. Food recommendations give were excellent, we could have used more recommended restaurants near we're we were booked to stay each night. Everything was really great and we had an awesome time.

Bogota, cocora valley, medellin and cartagena - 9 days, Colombia - Jul 28 - Aug 6, 2017

Traveler: Mark W. - Local specialist: Marine Guérin

Most of the trip was very good and well organized.

The Cartagena portion of the trip could have been better. There was some confusion with our day trIp to Rosario island. We didn't have the right information as to where to go and were told we needed a voucher which we never received. Tour guides in Cartagena tried to change our tour times and insisted on taking us to emerald shops (twice) even after we said we didn't want to go there.

Taxi drivers always showed up on time. Most guides were very good. Our favorite tour guides were Angelica in bogota and David in the coffee region.

Marine Guérin, local specialist, responded to this review:

Hello Mark,
Thanks for your review!! I am glad you enjoyed your trip and everything went well. Cartagena, being touristy, does have these inconvenients sometimes... I hope you could still enjoy it!
We will let Angelica and David know how much you appreciated them!
We wish you the best!
Marine

Louanne, Iceland - Jul 22 - Aug 4, 2017

Traveler: Jeff J. - Local specialist: Rico Bittner

Minor amounts of additional info would have help. Example is one of the guest houses did not serve breakfast. We did not bring food. Minor

Adventure, away from tourist hot spots, Sri Lanka - Jul 29 - Aug 3, 2017

Traveler: Janet M. - Local specialist: Ida Lindholm

I didn't receive a final confirmation of the itinerary which meant I didn't pick up on a misunderstanding on the last day of the trip. In re reading our emails I understood the last day was to be changed from Sigirya to Negombo. So I also take responsibility for not confirming this change. A bit more guidance on the timing of events would have been helpful - our driver left it to us to decide when to leave in the morning - I thought he would have had a better idea than us. We had lots of... read more

I didn't receive a final confirmation of the itinerary which meant I didn't pick up on a misunderstanding on the last day of the trip. In re reading our emails I understood the last day was to be changed from Sigirya to Negombo. So I also take responsibility for not confirming this change. A bit more guidance on the timing of events would have been helpful - our driver left it to us to decide when to leave in the morning - I thought he would have had a better idea than us. We had lots of questions but felt his English wasn't good enough, first of all to understand the question and then to give us an informed answer. He was very pleasant and easy going but also a little difficult for us to understand sometimes.

Ida Lindholm, local specialist, responded to this review:

Thank you very much for your comments!

I re-read our messages, and there was a misunderstanding in my end also at the moment you booked the tour. We had been discussing about the change, but it was re-confirmed yet. Definitely, the re confirmation is on my responsibility also, and I'm very sorry that this caused a confusion for your last day's programme.

When it comes to our our driver-guides, they are adviced to negotiate the schedules together with the client, highlighting the fact... read more

Thank you very much for your comments!

I re-read our messages, and there was a misunderstanding in my end also at the moment you booked the tour. We had been discussing about the change, but it was re-confirmed yet. Definitely, the re confirmation is on my responsibility also, and I'm very sorry that this caused a confusion for your last day's programme.

When it comes to our our driver-guides, they are adviced to negotiate the schedules together with the client, highlighting the fact thant both clients' wishes and driver's local knowledge should be taken in consideration in decision making. I highly appreciate all your feedback, and we will carefully check all the details through with our team, so that we can avoid similar problems in the future!

Best of the dalmatian coast - one week croatia itinerary , Croatia - Jul 19 - Jul 28, 2017

Traveler: Patrick D. - Local specialist: Vlasta Podravac

Had a problem with a hotel room but this was dealt with quickly and efficiently.

Vlasta stayed in touch during the trip to make sure all was well.

Vlasta Podravac, local specialist, responded to this review:

Hi Patrick,

Thank you for your feedback, it's highly appreciated!
It was a pleasure working with you in planning your program and taking care of you while you were here.

Best wishes to you and Victoria,
Vlasta

Lima and machu picchu, Peru - Jul 26 - Aug 2, 2017

Traveler: Danica P. - Local specialist: Diego Leon

We had a couple of minor hiccups with miscommunication causing delays but Diego always tried to make things right and waited in our hotel lobby to personally apologize. Other than that great service.

Diego Leon, local specialist, responded to this review:

Hello Danica!

We are sorry for those inconvenient but glad that you enjoyed your trip.

P.D. Your photos look great!

Diego

Genoa to cinque terre, Italy - Jul 27 - Jul 27, 2017

Traveler: Todd-Paul T. - Local specialist: Giorgia Carraffa

Kimkim did a great job. Our liaison (Giorgia) coordinated exactly what we wanted and when one of the tours fell through, arranged for a substitute on short notice. Well done!

Giorgia was amazing! Couldn't have asked for anything better. Timely responses, adaptable to our desires, and provided excellent advice.

13 days, salk, biking, horseback, Peru - Jul 14 - Jul 26, 2017

Traveler: Herman V. - Local specialist: William and Nicole Koch

We just came back from a hiking trip to Macchu Picchu in Peru via the Salkantay route with HakuExpeditions wich we had booked via kimkim earlier this year. Our trekking along Salkantay as well as the visit to Macchu Picchu were just awesome. Nicole from Haku Expeditions was very flexible in setting up our itinerary and upon arrival in Cusco she organized a briefing with our trekking guides.

The guides were absolutely fantastic. Both were very friendly and helpful, and had tremendous... read more

We just came back from a hiking trip to Macchu Picchu in Peru via the Salkantay route with HakuExpeditions wich we had booked via kimkim earlier this year. Our trekking along Salkantay as well as the visit to Macchu Picchu were just awesome. Nicole from Haku Expeditions was very flexible in setting up our itinerary and upon arrival in Cusco she organized a briefing with our trekking guides.

The guides were absolutely fantastic. Both were very friendly and helpful, and had tremendous knowledge about the trek, the culture and environment. We did not trek by tent but from cabin to cabin. The accommodations were basic and clean, typically for what I've expected on a trek like this (no unnecessary luxury - but a good bed and a good hot shower every day). The food was above expectations. The Peruvian cuisine at high altitude, on the beaten track, tasted so delicious that we hiked almost every day without even having to rely on our snacks during the hike in between the main meals, there was plenty of good food and great hospitality. Definitely a trip we would like to do over sometime.

Myanmar 2017, Myanmar - Jun 23 - Jul 7, 2017

Traveler: Amanda H. - Local specialist: Wai Lin Tun

Was really impressed how nothing was too much trouble. Communication was excellent

Rate Wai Lin very highly. Extremely helpful and flexible. Any questions or changes were no trouble

Wai Lin Tun, local specialist, responded to this review:

Hi Amanda,

Thanks for taking the time to provide us your impressions on our services before and during your trip here in Myanmar.

I'm very glad that you did enjoy your time being in the country and I hope to welcome you and your family to Myanmar again in the future.
All the best from Yangon
Wai Lin

Spain, Basque Country - Jun 30 - Jul 11, 2017

Traveler: Amelia B. - Local specialist: Iñaki Rubio

We toured a vineyard with the ninth generation winemaker, hiked along the Camino de Santiago, learned local favorites at a cooking school, saw the Running of the Bulls, and had a Pintxos tour with a native. I could not have planned this trip on my own, and there are no travel companies who sell a tour that happened to be exactly what I wanted. I loved being able to customize the trip on KimKim!

Inaki's recommendations were fantastic! I so much appreciate his guidance in planning a trip that included so many highlights that could not have been arranged with out the expertise of a local guide.

Iñaki Rubio, local specialist, responded to this review:

Great to hear Amelia. Thank you for your feedback. All the best. Inaki

Iceland trip, Iceland - Jul 14 - Jul 20, 2017

Traveler: maria s. - Local specialist: Preeti Bhide

Well, it was between really good and perfect. We had a great time. The itinerary allowed us to see everything without feeling too overwhelmed. We only missed one thing on the super rainy and windy day. We are already planning our return trip! Turns out that where we spent our first night (and also our last) is a great place for seeing the northern lights, we are thinking of coming back for that, hopefully this winter. Thank you for your help in everything, you made our trip trouble free and memorable.

Weekend at glacier lagoon, Iceland - Jul 11 - Jul 17, 2017

Traveler: Joan F. - Local specialist: Chris McCarty

Chris from Kimkim was a tremendous help, from beginning to end. He helped with all kinds of planning, even calling hotels I had booked separately to make sure they had the right kind of beds ready. Kimkim literally made the difference between a high anxiety trip and a relaxed one. Very highly recommended!

Chris went above and beyond what I would have expected. As a result, the trip was both better and easier than it would have been without his help.

Croatia 2017, Croatia - Jul 10 - Jul 21, 2017

Traveler: Lane O. - Local specialist: Andro Tartaglia

Can't say enough great things about our trip to Croatia! Andro and his team really made it wonderful. The tours were fantastic and the transfers were seamless. Would absolutely recommend them for your trip!

Andro was extremely helpful and responsive to all of our questions. Really it was fabulous!

Andro Tartaglia, local specialist, responded to this review:

Hi Lane,
Thanks for your feedback!! I hope you arrived back home with great memories!! It was a pleasure to have you here in Croatia
Andro

Norway , Norway - Jul 9 - Jul 16, 2017

Traveler: Jadwiga H. - Local specialist: Linda Veråsdal

Everything was perfect like we want it to be. Linda did wonderful job helping us with everything. We had no issues. Very happy great trip.

Linda Veråsdal, local specialist, responded to this review:

Hi Jadwiga, I am glad to read this and hope to see you on a KimKim trip another time!
Thank you for your feedback!

Trip to iceland, Iceland - Jul 1 - Jul 13, 2017

Traveler: Shawna B. - Local specialist: Halldor Bjarkason

Kimkim and Halldor provided a great service for us.

I have planned fairly long international travel before and found it exhausting. It was great to just say what we wanted to do and have it taken care of. Everything worked out great in terms of having the vouchers we needed to do all the excursions we wanted.

Iceland is an incredibly beautiful country. Laugevegur deserves its position as one of the top hikes in the world! It is also totally doable in 2 days (but painful). This was by far the highlight of our trip.

Would definitely use this service again.

Iceland 2 week family summer getaway, with some of it off the beaten track, Iceland - Jul 5 - Jul 18, 2017

Traveler: Eva S. - Local specialist: Chris McCarty

We had a great trip to Iceland! Loved the country and expansive and beautiful landscapes. Kimkim (Chris) provided us with the inside knowledge we needed to plan this trip. The accommodations were good. Two weeks was about the right amount of time for this trip, as we covered a lot of miles.

Chris was great to work with and was very patient in answering my numerous questions. Glad that he recommended that we visit the westfjords, as this was one of our favorite parts of the trip. For some... read more

We had a great trip to Iceland! Loved the country and expansive and beautiful landscapes. Kimkim (Chris) provided us with the inside knowledge we needed to plan this trip. The accommodations were good. Two weeks was about the right amount of time for this trip, as we covered a lot of miles.

Chris was great to work with and was very patient in answering my numerous questions. Glad that he recommended that we visit the westfjords, as this was one of our favorite parts of the trip. For some of the things that we did it would have been nice to have some more detailed information in our itinerary so that we knew what to expect. For example, the road out to the Latrabjarg bird cliffs was a long, windy dirt road with not much room for vehicles to pass each other - and this whole excursion took us much longer than we expected. But, overall, the trip was a fantastic one and went smoothly!

8-day ring road itinerary: explore iceland’s top places along its most famous road, Iceland - Jun 28 - Jul 10, 2017

Traveler: eric d. - Local specialist: Halldor Bjarkason

The team was able to work in my added side trips to the schedule in a very efficient way.

Halldor and the team were great, answering all my "silly" questions about how things work in Iceland.
The communication initiated by the team did stop abruptly once my balance was paid though. It would have been better to at least drop me a line a week or so before my departure to verify everything was arranged.

Trip to italy, Italy - Jul 7 - Jul 10, 2017

Traveler: Molly B. - Local specialist: Giorgia Carraffa

Overall the hotels were excellent and the trip-planning advice was spot-on. I was thinking of renting a car in Amalfi but was VERY glad I did not! Great job.

One hotel was not great, since it provided little in the way of service. We wished we had a guide in Pompeii. I'm sure I'm the one who didn't want it, but it would have been good to have one.

Giorgia Carraffa, local specialist, responded to this review:

thanks Molly! glad you liked the South of Italy and thanks for these lovely pictures! :)
Hope to have you again here in Italy!
All the best,
Giorgia

8-day ring road itinerary: explore iceland’s top places along its most famous road, Iceland - Jun 28 - Jul 7, 2017

Traveler: Stephen K. - Local specialist: Halldor Bjarkason

Probably open by saying that nothing is ever perfect so that's my standard. Overall was very good! Was a little concerned about getting the confirmation that things were booked, etc. until ~60 hours before leaving. That said, the arrangements were 99% there (first night accommodation apparently sent email with instructions - Golden Circle Apartments (a code to access key box for identified apartment) - that I didn't have). Apart from that, the bookings were on the money. The google maps and... read more

Probably open by saying that nothing is ever perfect so that's my standard. Overall was very good! Was a little concerned about getting the confirmation that things were booked, etc. until ~60 hours before leaving. That said, the arrangements were 99% there (first night accommodation apparently sent email with instructions - Golden Circle Apartments (a code to access key box for identified apartment) - that I didn't have). Apart from that, the bookings were on the money. The google maps and itineraries were extremely helpful - the pacing seemed right on the money - and the things we discussed were all good additions. A couple of places the roads were unexpectedly bad (from Dettifoss to Horseshoe Canyon on north coast - which threw off our timings - but all other dirt roads were fine. The details for restaurant reservations were good. No, overall is was a good "A" - and I tend to think that nothing is "perfect".

Again, good - trip was good; see earlier page for comments about being a little late with getting confirmations. I would have been happy even if i got just more of an update and a bit of dialogue to provide reassurance. I would suggest a little more proactive communication. BUT, the trip was very good; the pacing was right; the content was right; the accomodations all worked; and the day to day itineraries were very good to follow. Evidenced by "when we tried to add things - that's when we started to push timings, etc. I think some general remarks could help at the beginning - e.g. "you might be tempted to try and drive around some of the early fjords for a view but given them a pass - we've got some great ones to see later" - the itinerary was very good and covered all of the bases. It is easy to try and add - and we tried - and usually we saw something better later that was on the itinerary already..

Khopra danda trek - june 2017, Nepal - Jun 3 - Jun 10, 2017

Traveler: Brad L. - Local specialist: Amanda Delecca

Fantastic trip. Amanda did a great job getting everything set up for me. And Suman was an excellent, conscientious, and able guide. I was very happy with everything.

Amanda Delecca, local specialist, responded to this review:

Hi Brad, thanks for your great review, it was our pleasure! Sorry we didn't get to meet while you were here, it was great to hear from you along the way though and know that everything was going well and hearing your anecdotes like when your guide becoming a temporary tea house owner, that gave me a giggle :)

Cheers,
Amanda

Ring road' or 'snæfellsnes peninsula...' 7-9 day itinerary, Iceland - Jul 7 - Jul 15, 2017

Traveler: Ilona S. - Local specialist: Halldor Bjarkason

The written itinerary and maps didn't match exactly which caused us some confusion a couple of times - nothing too major but when you can't understand the place names, it added some challenges.

Same as above - but by and large everything went really smoothly. For those days where we needed to arrive somewhere at a specific time (ie to catch a ferry), it would have helped if the itinerary had said we would need to leave our hotel by a certain time to view the suggested stop along the way -... read more

The written itinerary and maps didn't match exactly which caused us some confusion a couple of times - nothing too major but when you can't understand the place names, it added some challenges.

Same as above - but by and large everything went really smoothly. For those days where we needed to arrive somewhere at a specific time (ie to catch a ferry), it would have helped if the itinerary had said we would need to leave our hotel by a certain time to view the suggested stop along the way - it was only when we plugged the map in that morning that we realized we wouldn't have time to go to one of the stops we would have liked to make. All the reservations and vouchers worked well so we really appreciated that.

Mountain biking in the lower mustang region, Nepal - Jun 19 - Jul 5, 2017

Traveler: Mark L. - Local specialist: Mads Mathiasen

Well, perfect is hard to achieve! Overall, the trip was once in a lifetime and an epic experience. The one critique we had was regarding the stay in Yara. Though we liked the austere tea houses along the way, Yara felt different. Not sure what the difference was from the others. One thing--the guest house was run by a teenage girl--the parent owners were on vacation, perhaps. She wasn't very helpful. They village vibe seemed much more unfriendly than all the rest. We understand that... read more

Well, perfect is hard to achieve! Overall, the trip was once in a lifetime and an epic experience. The one critique we had was regarding the stay in Yara. Though we liked the austere tea houses along the way, Yara felt different. Not sure what the difference was from the others. One thing--the guest house was run by a teenage girl--the parent owners were on vacation, perhaps. She wasn't very helpful. They village vibe seemed much more unfriendly than all the rest. We understand that the Yara stop is likely because of the distance to the next logical stop AND we understand that village conditions are NOT in your control. We were happy to get on our bikes and leave that village. We are not overly concerned with that situation--but that is my one kindly written critique!

There are many positives. Here are a few: Dawa is a very good guide and aided the ability to feel comfortable in a FAR away place. :) The stay in Lo Manthang was excellent--the guest house, the owner, the food, the hospitality were excellent.

An accommodations critique: .after staying in guest houses that we thought were comfortable...they Mum's Garden stay seems "expensive"--if that makes sense. Mum's Garden seems somewhat excessive compared to the other accommodations--VERY nice, but perhaps a cheaper stay makes the overall expense for us better? Again...this is NOT a complaint, just an insight. Last thing: the accommodations a Maison du Kathmandu are worth praising. The value for that place is very good--the owners, the food, the location...we thought, were excellent. It's a little paradise!

Overall...a trip of a lifetime.

thanks.

Mark

Mads Mathiasen, local specialist, responded to this review:

Hi Mark, thanks for your feedback, great to have been able to give you a trip of a life time. Shame the feeling in the Yara tea house wasn't as great as in the other places but as you say it is hard for us to control. Glad you enjoyed the company of Dawa he is one of my own favorite travel companions on foot and by bike :-) Hope we will see you again in the Himalayas one day.

Thanks,

Mads.

Hiking in peru, Peru - Jun 5 - Jun 11, 2017

Traveler: Jennifer S. - Local specialist: William and Nicole Koch

I wish we could have kept the same guide throughout the entire experience. Our first guide, Reuben, saw us through the Choquequirao trek (which was fantastic) but we had a different guide for Machu Picchu and unfortunately he wasn't nearly as good. After several days on the trail with Reuben, we were very comfortable with him and his team, and it was jarring to switch to someone new on the last days of the trip.

Overall, booking with Bill and Nicole was great. Nicole was always in contact... read more

I wish we could have kept the same guide throughout the entire experience. Our first guide, Reuben, saw us through the Choquequirao trek (which was fantastic) but we had a different guide for Machu Picchu and unfortunately he wasn't nearly as good. After several days on the trail with Reuben, we were very comfortable with him and his team, and it was jarring to switch to someone new on the last days of the trip.

Overall, booking with Bill and Nicole was great. Nicole was always in contact making sure we had what we needed (she even gave me advice on which restaurants were good, what to pack to deal with the constantly changing weather in Peru, etc). It put my mind at ease being able to have such an open dialogue with her up right up until the day we left for the trip. That is definitely not something you get when booking through a regular travel agent.

I have nothing but great things to say about Bill and Nicole. They were easy-going, helpful and always willing to answer our questions. As I mentioned previously, the open communication with them throughout the planning stages of this trip really helped us prepare properly for the trek. I felt like we experienced Peru from a 'locals' perspective rather than a 'tourists' perspective thanks to their tips and suggestions. I would have loved it if they could have accompanied our hiking guide, Reuben, when he met with us to conduct the 'briefing'... actually I would have loved it if they could have come with us on the hike itself! They are such good people and did a great job helping us plan this trip.

William and Nicole Koch, local specialist, responded to this review:

Hi Jen, Thanks for the fantastic review! This comment is so sweet of you. We wish we could go too! (Jen:) I would have loved it if they could have accompanied our hiking guide, Reuben, when he met with us to conduct the 'briefing'... actually I would have loved it if they could have come with us on the hike itself! They are such good people and did a great job helping us plan this trip.

Thanks again! By the way, we would have loved to have Ruben with you in Machu Picchu. He is such a great... read more

Hi Jen, Thanks for the fantastic review! This comment is so sweet of you. We wish we could go too! (Jen:) I would have loved it if they could have accompanied our hiking guide, Reuben, when he met with us to conduct the 'briefing'... actually I would have loved it if they could have come with us on the hike itself! They are such good people and did a great job helping us plan this trip.

Thanks again! By the way, we would have loved to have Ruben with you in Machu Picchu. He is such a great guide. However, he was already booked for another trek. We just didn't have any other choice.
Keep in touch and safe travels.

Colombia june trek 2017, Colombia - Jun 25 - Jul 2, 2017

Traveler: Anica M. - Local specialist: Tara Davis

I absolutely loved my (2) treks with Expediciones Colombia (in partnership with the other two companies my guides were from). To make the trip better, I would have liked to hike with others. I was alone with my guide and was hoping to make some new friends! So, that was disappointing. I'm not sure why Expediciones couldn't find more trekkers since I made the reservation months in advance for that purpose (of finding other trekkers). The trek itself and the scenery were excellent. Thank you!... read more

I absolutely loved my (2) treks with Expediciones Colombia (in partnership with the other two companies my guides were from). To make the trip better, I would have liked to hike with others. I was alone with my guide and was hoping to make some new friends! So, that was disappointing. I'm not sure why Expediciones couldn't find more trekkers since I made the reservation months in advance for that purpose (of finding other trekkers). The trek itself and the scenery were excellent. Thank you!

Tara's emails were excellent, but I was corresponding with Jules. On the day I needed to contact him, he was held up in an area that didn't have good reception (returning from his rafting trip). It would have been helpful to have had Tara's phone number or my guide's (Erwin's number) so I could speak with someone else instead regarding packing and logistics for the following morning.

Tara Davis, local specialist, responded to this review:

Hello Anica,
Thank you so much for you thoughtful feedback and I am so happy to learn that you absolutely loved the two treks you did! Expedition Colombia is completely on the same page as you. After your trip, our team did some reflecting on how your trip went, and we decided to hire an additional full time staff member in Medellin to look for other adventurers to join solo traveler trips & to call our guests.

This new staff member will always be available to communicate on the... read more

Hello Anica,
Thank you so much for you thoughtful feedback and I am so happy to learn that you absolutely loved the two treks you did! Expedition Colombia is completely on the same page as you. After your trip, our team did some reflecting on how your trip went, and we decided to hire an additional full time staff member in Medellin to look for other adventurers to join solo traveler trips & to call our guests.

This new staff member will always be available to communicate on the phone with incoming guests about their logistics, even if all this information has been communicated in an email. This way, in the event that a guide can only call the upcoming guest the evening prior to the trip departure date, due to an unnplanned delay on a previous expedition, the guest will always be able to speak on the phone with someone in Medellin at the guest's convenience.

If you get the chance to return for an adventure with Expedition Colombia, I hope you are able to meet this new staff member! He is Colombian and loves trekking throughout the country. If you have a chance to return for a hike, he'd be sure to find other trekkers for you trip. I'm glad to see in the photos that you met some hikers along the way :) It was too bad that we also had a last minute cancelation by another traveler for this trek. Next time, there will a lot more trekkers booked on the trip. Thank you again for your feedback and we would love to bring you back to trek with other trekkers in Colombia!

Myanmar in one week, Myanmar - Jun 26 - Jul 3, 2017

Traveler: Alison C. - Local specialist: Anne Cruickshanks

Everything on my trip was planned so thoroughly and the whole trip went very smoothly. I was very impressed that the hotel staff and tour guides knew our itineraries as well -- when the bus from Mandalay to Bagan wasn't at Mama Guesthouse at 7:30am, I asked the man at the front desk to call the bus company, only to find out that he already called for me! Little gestures like this made me and my mom feel very well taken care of and safe.

Anne was wonderful to work with -- very responsive and... read more

Everything on my trip was planned so thoroughly and the whole trip went very smoothly. I was very impressed that the hotel staff and tour guides knew our itineraries as well -- when the bus from Mandalay to Bagan wasn't at Mama Guesthouse at 7:30am, I asked the man at the front desk to call the bus company, only to find out that he already called for me! Little gestures like this made me and my mom feel very well taken care of and safe.

Anne was wonderful to work with -- very responsive and enthusiastic and really wanted us to experience and enjoy Myanmar in a way that most tourists might not be able to. Anne also came to welcome us at our hotel when we first arrived, which was a very sweet and personal touch.

Anne Cruickshanks, local specialist, responded to this review:

Hi Alison, thanks for the feedback! It was fun planning your trip with you and we are so glad that you and your mom had a great time. Our guides and drivers really enjoyed showing you around Myanmar and we hope to see you here again in the future!

Hiking azores, the Azores - Jul 2 - Jul 8, 2017

Traveler: Catherine C. - Local specialist: Cátia Chaves

Thanks KimKim! This was an excellent trip and having KimKim back-up was comforting. You connected me with Picos de Adventura, a superb tour company and their "adventures" could not have been more fun or beautiful.

Catia was great -- I also worked with Tiago and they were both tremendously helpful with getting my trip organized and with any questions I had along the way. This is a great company clearly focusing on the best possible customer service.

Cátia Chaves, local specialist, responded to this review:

Dear Catherine. I am really glad we could help you building your holidays plan.
Thank you for your kind words!

Ausangate nevada trek, Peru - Jul 4 - Jul 11, 2017

Traveler: Mark F. - Local specialist: James Mackender

An amazing job by the entire Quechua Treks team. From all of James's work picking the trek. Then preparing for it, to Mayra's work leading us on the trip it was simply amazing. I plan to use Quechua for any future trips to South America. I consider them a tremendous resource to have access to and will suggest that any of my friends looking do something in South America contact them.

As mentioned earlier James's responsiveness was tremendous. He seemed to be available 24 hours a day, seven days a week. No question went unanswered for long.

James Mackender, local specialist, responded to this review:

Hi Mark, thanks for your review. Was great to have you here with us & the crew enjoyed the tour with you. Some great photos from it, I think you picked the best trek! All the best for your travels this year, and enjoy the trekking in Switzerland. Keep in touch.

Cuzco to bolivia salt flats, Bolivia - Jul 4 - Jul 9, 2017

Traveler: Laura B. - Local specialist: Derren Patterson

The planning for this trip was very seamless. I left everything up to Derren and he made sure I was set up with the best Salt Flat tour company and day tour in La Paz possible. I had no idea what tour operator I was joining in the Salt Flats but once I got there I knew I was in good hands and they were very good. I had the best time and the pictures were priceless. It took the stress of out of booking on my end since there are hundreds of tour companies to choose from and it's hard to know if... read more

The planning for this trip was very seamless. I left everything up to Derren and he made sure I was set up with the best Salt Flat tour company and day tour in La Paz possible. I had no idea what tour operator I was joining in the Salt Flats but once I got there I knew I was in good hands and they were very good. I had the best time and the pictures were priceless. It took the stress of out of booking on my end since there are hundreds of tour companies to choose from and it's hard to know if you are making the right decision with all the trip reviews online and so on. Thanks again for a successful experience!

Derren gave me great tips on what tours to do and where to stay. He suggested the Adventure Brew Hostel. I would never had known that if Derren didn't suggest it. It was right next to the bus terminal etc.

Derren Patterson, local specialist, responded to this review:

Thank you Laura for the feedback.
We are so happy to have helped you make the most of your time in this amazing country! Enjoy the rest of your trip and let us know if you ever get back this way, there's much more to see! All the best.

Azores- sao miguel, the Azores - Jul 4 - Jul 10, 2017

Traveler: Lee M. - Local specialist: Cátia Chaves

If directions to the office were included, it would have been helpful for the 1st day. Also, having a dry, secure place to store phones/camera would be great for water adventures so we could have taken pictures. Alternatively, if there was a photo package, for the water adventures, we would have signed up for it.

Cátia Chaves, local specialist, responded to this review:

Dear Lee, thank you for the feedback.
If you have a look at the Welcome Kit I sent you which included all the information about our address and directions to our office, you'll find it there, so I thought it would be easy for you to find us. As for the water adventures, please notice that we are on a zodiac boat and there's not too much room there for storage but I appreciate your comments and will try to find a solution for this.

Bergen scenic and hiking, Norway - Jun 30 - Jul 7, 2017

Traveler: Peter R. - Local specialist: Linda Veråsdal

Nearly perfect, but one suggestion: the agent might let the client know when to expect to receive confirmation and final details....versus having the client wonder when are the details coming (we became a little anxious so we asked)....especially important for a first-time client.

Linda was great and went the extra mile to deal with an extra night....

Linda Veråsdal, local specialist, responded to this review:

Hi Peter, thank you for your feedback, very important one!

During the peak season it does sometimes take a bit of time to get all the final details. A lot of services and products to be finalized and fit together with information from the different suppliers. I will improve this process and make it more clear to the client when they can expect the final details. Thank you for the feedback.

It was a pleasure to have you and Alden in Norway!

Srilanka trip, Sri Lanka - Jul 3 - Jul 9, 2017

Traveler: Gary M. - Local specialist: Ida Lindholm

Thank you for a wonderful trip it was great to have all accommodation and attraction fees organized and the driver and vehicle were excellent. My daughter and I enjoyed everything and even had time to fit in a couple of extras with the help of Nishanthna using our free time. I have told everybody what a great time I had and have recommended KimKim as the people to see. I am now in the process of deciding where and when my next trip will be so will be in touch at a later date. Thank you, Gary & Julia.

Azores, the Azores - Jul 2 - Jul 7, 2017

Traveler: Erica T. - Local specialist: Tiago Botelho

So organized, very accommodating, great variety of activities. Catia was so helpful with questions, preparation, and the overall planning of our trip. She even made a call for me in advance to help confirm a ferry trip I booked to another island for a day, because I was unable to dial internationally. Every single staff person was fun and friendly. Goncalo went above and beyond in accommodating us on our bike ride day around Sete Cidades. I would recommend Pico de Adventuras to anyone... read more

So organized, very accommodating, great variety of activities. Catia was so helpful with questions, preparation, and the overall planning of our trip. She even made a call for me in advance to help confirm a ferry trip I booked to another island for a day, because I was unable to dial internationally. Every single staff person was fun and friendly. Goncalo went above and beyond in accommodating us on our bike ride day around Sete Cidades. I would recommend Pico de Adventuras to anyone traveling to the Azores. It was a great deal, a great value, and included all the key things to see and do in Sao Miguel.

Tiago is a great guy! Fun personality, very friendly.

Tiago Botelho, local specialist, responded to this review:

Erica,

So glad to know that you and Frank had a great time. Thank you so much for your kind words for for all the enthusiasm both of you have showed since the canyoning we did at day 1!

Hope to see you again back at the Azores.

Tiago.

Sail dalmatian islands in 5 days, Croatia - Jun 30 - Jul 4, 2017

Traveler: Kimberly L. - Local specialist: Veselka Huljic

Amazing trip.. a must to see the islands from your own boat! An experience to not miss in life!

Veselka was beyond amazing.. made everything so easy. Our bags got lost and she got them to an island that we were on. A very wonderful experience

Family trip to iceland, Iceland - Jun 30 - Jul 9, 2017

Traveler: Mindy B. - Local specialist: Chris McCarty

It was very close to perfect. But, instead of sending a series of emails with the rental car, accommodation, and activities information, it would be better if all that information was accessible from the kimkim website so everything would be in one place.

Chris planned great activities, and he did a wonderful job with the accommodations. I wish there was more detail in his itinerary, though. Maybe he could include the price range for recommended restaurants and/or a warning that certain places had very limited restaurant options.

Jomsom muktinath trek in june, Nepal - Jun 24 - Jul 1, 2017

Traveler: Sabrina O. - Local specialist: Amanda Delecca

We were delighted with the quick response to our request on kimkim for a short trek in Nepal. We had a delightful time and the company that supported us was wonderful! They did a great job in setting up our trip, responding to numerous questions and then being at every hand off along the way in our trip. Our guide was wonderful, helpful, patient and filled with good information.

Amanda was most helpful. We had a lot of last minute questions and she was very responsive. At the end of the trip she made sure she got all of our feedback. A very positive experience!

Amanda Delecca, local specialist, responded to this review:

Hi Sabrina, thanks so much for your review and for taking the time to give your feedback at the end of your trip, this helps us make sure that we and our suppliers are delivering the best quality trips and to make changes/improvements for the future. We're glad to hear that you enjoyed your time with Pasang :)

Cheers,
Mads and Amanda

Srilanka-looking past the tourist traps, Sri Lanka - Jun 20 - Jun 23, 2017

Traveler: warekois W. - Local specialist: Ida Lindholm

Plane was late from India-however Roshen was waiting and proceeded to make the trip a pleasure. As you may know when traveling single and its just you and the driver for the next few days a bond has to be made and it was-from the start-perfect timing with a stop at a hotel for a cup of café and then forth every nook and corner I wanted to see he helped with. I am impressed with the overall service you granted me with the minimum fee for your services (however being in India I know the... read more

Plane was late from India-however Roshen was waiting and proceeded to make the trip a pleasure. As you may know when traveling single and its just you and the driver for the next few days a bond has to be made and it was-from the start-perfect timing with a stop at a hotel for a cup of café and then forth every nook and corner I wanted to see he helped with. I am impressed with the overall service you granted me with the minimum fee for your services (however being in India I know the business of the business-)-hats off-will need your services soon-wish to arrange Northern India/Nepal. Looking at February 2018 ,

Thanks for all

Please see that Roshen is told of his excellent services.

Stand out-she was a pleasure to work with

Ida Lindholm, local specialist, responded to this review:

Thank you very much for your review - I'm very happy to hear you enjoyed your stay in Sri Lanka!

For sure, I will make sure that Roshen receives your greetings also. Having good guide really makes a difference, and therefor we work only with well-experienced driver-guides, who know how to show the very best of Sri Lanka in a truly authentic way.

All the best wishes, and enjoy your next travel with kimkim!

Unique ways to explore iceland in 5 days, Iceland - Jul 3 - Jul 8, 2017

Traveler: lily s. - Local specialist: Midgard Adventure Team

Fantastic everything - thank you

Pikey peak: a short trek with a great view of everest, Nepal - Mar 19 - Mar 28, 2017

Traveler: Chelsea W. - Local specialist: Mads Mathiasen

Absolutely more than perfect!! 11/10 stars!! Mads, Amanda, Suman, Suson, Everyone(!) from Himalayan Trails was beyond knowledgeable, accommodating, patient and incredibly friendly. I'm a frequent domestic and international traveler and I honestly cannot speak more highly of our experience booking and in-country with Himalayan Trails/KimKim, the best trip yet!!

Again, 11/10 stars!! He was incredibly responsive and he has a TOP NOTCH team in country. It was very apparent that they sincerely... read more

Absolutely more than perfect!! 11/10 stars!! Mads, Amanda, Suman, Suson, Everyone(!) from Himalayan Trails was beyond knowledgeable, accommodating, patient and incredibly friendly. I'm a frequent domestic and international traveler and I honestly cannot speak more highly of our experience booking and in-country with Himalayan Trails/KimKim, the best trip yet!!

Again, 11/10 stars!! He was incredibly responsive and he has a TOP NOTCH team in country. It was very apparent that they sincerely cared about us and our experience. Amanda took the time to meet with us with Suman (our trekking guide) before our trekking portion of the trip and then again after our trek with our city guide to make sure everything went well and that we were comfortable, etc. Every associate was incredibly knowledgeable, patient and accommodating for my numerous cultural questions and my partner's specific site interests. It was like traveling with new friends vs. stuffy 'tour guides', we shared laughs and jokes with everyone we encountered and felt like we really saw a bit of true Nepal-not just the 'touristy' side. Absolutely incredible.

Mads Mathiasen, local specialist, responded to this review:

Hi Chelsea, thank you so much for your kind words and great feedback. I have sent it to the entire team and everyone is very happy that we have been able to give you a trip that you are happy with and will hopefully remember for a long time.

We hope to see you again in Nepal some day and help you seen even more of the Himalayas.

Kind regards, Mads.

Iceland driving, hiking, camping, Iceland - Jun 22 - Jul 1, 2017

Traveler: Brendan M. - Local specialist: Chris McCarty

Amazing specialist helping us out and made it a really special and exciting trip tailored just the way we wanted. Thank you to his dedication!

Again, fantastic specialist and was 100% the reason our trip was so perfect. Big thanks to him in particular. Chris is who really made the trip awesome and ensured that personally.

Iceland, Iceland - Jun 25 - Jul 1, 2017

Traveler: Bob B. - Local specialist: Midgard Adventure Team

Chris was outstanding. He always responded in an expeditious manner, his advice was excellent and his level of expertise on Iceland was high. Well done!

Unique ways to explore iceland in 5 days, Iceland - Jun 21 - Jun 27, 2017

Traveler: nick R. - Local specialist: Chris McCarty

The accommodation near Vik, Sólheimahjáleiga Guesthouse , was outrageously expensive for what it was , and compared with the proper hotel the next night, Litli Geysir Hotel

You should add the Lava Centre to your itinerary. http://www.lavacentre.is/ We enjoyed a hour or two there and it provided some useful information about the thermal region. One of the useful titbit was to watch for the dome to form in the geyser before it erupts:

Evening in quito, Ecuador - Jul 4 - Jul 4, 2017

Traveler: Michael M. - Local specialist: Gabor Csizmadia

Driver was awesome. Great tour of Quito, saw and did everything I wanted!

Gabor is great!

Gabor Csizmadia, local specialist, responded to this review:

Hi Michael!

Thanks for the feedback! We're happy that you enjoyed those couple of hours with us! Thanks so much for booking, and we hope to be able to help you out in the future too!

All the best and take care!
Gabor

Long weekend in iceland, Iceland - Jun 30 - Jul 4, 2017

Traveler: Catherine G. - Local specialist: Chris McCarty

Chris planned a perfect itinerary for us. We only a long weekend to spend in Iceland and we felt that we got to see a lot in a little time. Additionally, Chris encouraged us to stay away from tourist traps and instead explore an area that we might not have thought of on our own. Our activities were a great balance of active and relaxing. Looking forward to going back another time to explore a different area.

Peru travel, Peru - Jun 24 - Jul 3, 2017

Traveler: Justin B. - Local specialist: William and Nicole Koch

Nicole provided my friends and I with a vacation for the history books. First of all, the planning stage was a breeze. After mentioning a rough idea of what we wanted to hit in Peru, Nicole came back instantly with a draft itinerary. After some minor tweaks, it was set. In the weeks leading up to the trip, Nicole was only a quick Whatsapp away to answer all questions, and she would immediately respond. The trip was just as smooth. In Cusco to Ollantaytambo, our beautiful colonial Airbnb was... read more

Nicole provided my friends and I with a vacation for the history books. First of all, the planning stage was a breeze. After mentioning a rough idea of what we wanted to hit in Peru, Nicole came back instantly with a draft itinerary. After some minor tweaks, it was set. In the weeks leading up to the trip, Nicole was only a quick Whatsapp away to answer all questions, and she would immediately respond. The trip was just as smooth. In Cusco to Ollantaytambo, our beautiful colonial Airbnb was comfortable and in a perfect location. Our English-speaking drivers and guides were on time and extremely nice. From exploring ruins, biking through the Andes, whipping ATVs, zip lining in the Sacred Valley, hiking to the top of Machu Picchu, among countless other adventures, the trip was effortless as Nicole thought of everything. She was just as responsive in Peru, ready to lend food and other suggestions at every turn. She even hooked us up with an amazing contact for our stay in Lima. I would recommend anyone looking for a genuine adventure to use her services.

William and Nicole Koch, local specialist, responded to this review:

Thanks Justin! It was a pleasure helping you out. We had a fun time biking with you guys as well. Take care and safe travels!

Galapagos, Galapagos Islands - Jun 18 - Jun 21, 2017

Traveler: Matthew M. - Local specialist: Alex Molina

The trip was awesome!

Trip to peru, Peru - Jun 16 - Jun 28, 2017

Traveler: Sandy L. - Local specialist: Steve Wilson

Excellent planning! Amazing guides!

Very organized! Well planned

Steve Wilson, local specialist, responded to this review:

Hola Sandy, thank you kindly for your review! I'm delighted that you and your family had an amazing time in Peru. What a stunning day you had at Machu Picchu - look at that sky!! It was a pleasure helping you design and plan your trip, and Katy and I are glad you enjoyed the company and leadership of Luis, your Aspiring Adventures guide. We hope you'll return to Peru some day!
Kind regards,
Steve, Aspiring Adventures

2-week ring road self-drive itinerary: highlights of iceland and the remote westfjords, Iceland - Jun 14 - Jun 26, 2017

Traveler: Gail D. - Local specialist: Edda Sigurðardóttir

Our trip to Iceland was great! I had no idea that the landscape would vary so much in the different regions - it is amazing. I loved the fact that every day we would have different experiences - waterfalls, glaciers, geysers, geothermal pools, cliffs, beaches, whales, birds, horses, I could go on... We really enjoyed trying to find all the "hidden" nature baths too.

My only complaint was that a more detailed printed itinerary would have been useful (or at least a more detailed paper map in... read more

Our trip to Iceland was great! I had no idea that the landscape would vary so much in the different regions - it is amazing. I loved the fact that every day we would have different experiences - waterfalls, glaciers, geysers, geothermal pools, cliffs, beaches, whales, birds, horses, I could go on... We really enjoyed trying to find all the "hidden" nature baths too.

My only complaint was that a more detailed printed itinerary would have been useful (or at least a more detailed paper map in the booklet). Our GPS wasn't working properly so we ended up not using it. Since all of the stops were marked on the GPS, it was hard to plan our days without having to look up all of the sights listed briefly in the itinerary to see where they were on the map and how to get there (the detours etc). Otherwise, we had a splendid time bouncing along in our Defender ;-).

Everyone was terrific!

Explore and relax, the Azores - Jun 15 - Jun 21, 2017

Traveler: Peter B. - Local specialist: Tiago Botelho

The arrangements were quite seamless through KimKim with a tour operator in the Azores.

Tiago and his team were really accommodating, friendly and knowledgeable. The guides gave us a much better look, and insight, to the Azores and Sao Miguel.

Tiago Botelho, local specialist, responded to this review:

Peter,

Glad to know that you had an awesome time with us! We did our best to show you our paradise, and I hope you can come back one day.

From all of our team, many thanks to you and Julie for your enthusiasm and friendship.

Northern colombia, Colombia - Jun 10 - Jun 18, 2017

Traveler: Julianne E. - Local specialist: Tara Davis

It is truly difficult to put into words how amazing our trip to Colombia was! When my friend and I initially decided to travel to Colombia, I did some research and found that there were SO MANY places that looked amazing, but some of them were a little off the beaten path and it seemed like going with a guide would be the best option. I had previously done a private tour with a local guide in India, and it was such an amazing experience that I was hoping to find something similar in Colombia.... read more

It is truly difficult to put into words how amazing our trip to Colombia was! When my friend and I initially decided to travel to Colombia, I did some research and found that there were SO MANY places that looked amazing, but some of them were a little off the beaten path and it seemed like going with a guide would be the best option. I had previously done a private tour with a local guide in India, and it was such an amazing experience that I was hoping to find something similar in Colombia. This is when I found Kimkim and was connected with Jules.

Jules, Tara, and their team really went above and beyond helping us plan the tour. They were very responsive to our questions (and there were a lot of them), and they worked with us for at least a month, going back and forth with different tour options until we had planned a trip that fit our budget and our desired itinerary. I'm sure I drove them a little crazy, but they were extremely kind, patient, and professional throughout the entire planning process. Jules was so enthusiastic about all of the places that we wanted to visit, and it was obvious that he was very genuine and excited for us to be experiencing a side of Colombia that a lot of tourists never see.

Since Jules had another obligation, he set us up with Nico, one of his teammates, as our tour guide for the majority of our tour. Nico was super laid back and fun (and funny!), and we had an amazing time touring with him to La Cienaga Grande/Nueva Valencia, Taironaka Reserve, La Guajira, and Medellin. He was very knowledgeable about all of the places we went, and he was also kind enough to share with us some personal stories about his life and about growing up in Medellin, a city I really never thought I would visit, but one that ended up being really vibrant and beautiful, and that I am so glad I was able to visit. During our 4 days with Nico, we visited a village on stilts in the middle of the swap, cooled off in a peaceful river after a very hot day and spent the night at an archaeological reserve, drove through La Guajira desert and interacted with the Wayuu people, swam in the Caribbean at the most insanely gorgeous beach (that we literally had to ourselves) in Cabo de la Vela, saw Flamingos in the wild, and toured a coffee plantation in Medellin! Every single place we went was incredible in its own way.

After we left Nico in Medellin, we lucky enough to go on a 2-day rafting trip on the Rio Verde, with our guides Mael and Lucho, who were also super cool guys, and who obviously love what they do. It is hard to pick my favorite part of the trip, but the rafting trip was definitely up there. The drive to the town of San Francisco was beautiful, and the 3-hour hike through the mountains down to the river was some of the most beautiful, lush green scenery that I have ever seen. We camped in the jungle that night, and saw fireflies, shooting stars, butterflies, birds, and even a monkey! The next day we rafted for about 3 or 4 hours, swam in a gorgeous waterfall, and just enjoyed the beauty that surrounded us.

This trip was truly unforgettable, thanks to Jules, Tara, Nico, Mael, and Lucho, and also the wonderful drivers that we had for different parts of the trip. I only wish I could have stayed longer! Thank you all SO much!! It truly was a magical experience that exceeded our expectations. There is really nothing better than swimming in the Caribbean on a beach that you have almost entirely to yourselves and seeing Flamingos in the wild.

Tara was very friendly, quick to respond to my messages, and also very helpful in tailoring our trip to make it fit our budget and desired itinerary. I really appreciate her help with adjusting our plans when one of our friends was unable to come on the trip due to work.

Thank you, Tara!

Tara Davis, local specialist, responded to this review:

Hello Julianne,

Thank you, Julianne for sharing this magical experience and adventure with us. Reading this put such a bright smile on my face. From the whole team at Expedition Colombia (Jules, Nico, Mael, Lucho, and myself) thank you for experiencing a side of Colombia that a lot of tourists never see and sharing with other readers about how many natural, beautiful places there are.

Our passion is to not only take people to Colombia’s most wild places, but to also protect them. We want... read more

Hello Julianne,

Thank you, Julianne for sharing this magical experience and adventure with us. Reading this put such a bright smile on my face. From the whole team at Expedition Colombia (Jules, Nico, Mael, Lucho, and myself) thank you for experiencing a side of Colombia that a lot of tourists never see and sharing with other readers about how many natural, beautiful places there are.

Our passion is to not only take people to Colombia’s most wild places, but to also protect them. We want the world to discover and value Colombia as one of the planet’s richest countries in terms of cultural and biological diversity.

I hope it inspires you to know that by joining us on our active holiday, you directly contributed towards grass-roots river conservation in Colombia. With the goal of contribute towards the responsible development of tourism in Colombia, Jules and I started a foundation with the help of influential local, leaders to keep places, like the Verde River where you rafted, wild & cared for.

I hope it makes you inspired to know that your trip directly protects the fireflies, butterflies, birds, and even the monkey you saw, as we work with local lawyers, though our river conservation foundation Yumana, to ensure this critical ecosystem and its rivers are kept wild, clean, drinkable, and fishable!

By taking legal action against threats to the local environments of these tropical jungle paradises, by supporting local microeconomic projects & grassroots community events, such as our annual Samana Fest, we are building a community within Colombia to call for conservation of some of the country’s last remaining wild rivers. You coming, and sharing your experiences with your international network, makes this a global call to action. Together, through responsible tourism, we’ve experienced how our voices are being heard in Colombia– by government, big corporations and the media.

It was truly a pleasure to plan your adventure, and I hope you know none of the adjustments or changes felt at all like work because we’re working together on the same team with the goal of discovering and sharing the places you were able to go to: La Cienaga Grande/Nueva Valencia, Taironaka Reserve, an archaeological site, La Guajira desert, Cabo de la Vela, a pristine Caribbean marine environment and beach, a Flamingo ecosystem!

I’m also so happy to hear you had meaningful interactions with Colombians. It sounds like you had an incredible experience visiting the indigenous Wayuu people. Also, it sounds like you had special moments to speak with our knowledgeable guide, Nico, about what it was like to grow up in Medellin and see the city transform into a progressive, vibrant, beautiful city while keeping its rich culture and coffee tradition.

Again, from everyone here at the Expedition Colombia, thank you for coming to Colombia and having a “magical experience that exceeded expectations”. This is what sharing Colombia is all about and why we love what we do. I’m sure we’ll stay in touch!

Iceland 2017, Iceland - Jun 18 - Jun 25, 2017

Traveler: rob e. - Local specialist: Inga Fanney

Thank you for connecting us with Inga. She planned every detail perfectly including the weather. The trekking was incredible!

Inga was patient, kind and very knowledgeable. And she was quite an inspiration to my daughter and niece. To top it all off the food was fantastic and exceeded all our expectations.

Trip to the azores, the Azores - Jun 18 - Jun 24, 2017

Traveler: Judith C. - Local specialist: Cátia Chaves

The trip was amazing! The people were wonderful, warm, kind and friendly, the island is incredibly beautiful, the activities were fantastic. We loved it!

What could have been better then? More detail in the information provided. After booking the trip, we received nothing to confirm and no more specific information than was provided in the initial trip plan description.

Why was this a problem? For example, on the afternoon we arrived in Ponta Delgada, we were scheduled to go whale... read more

The trip was amazing! The people were wonderful, warm, kind and friendly, the island is incredibly beautiful, the activities were fantastic. We loved it!

What could have been better then? More detail in the information provided. After booking the trip, we received nothing to confirm and no more specific information than was provided in the initial trip plan description.

Why was this a problem? For example, on the afternoon we arrived in Ponta Delgada, we were scheduled to go whale watching, but no information was provided as to the time, location or meeting point for the activity. Before we left I thought to ask Cátia specifically about this and was told 1 pm, but I should have asked for more details. I guess I thought we would receive them on arrival, but we didn't. While it might have seemed obvious to them that we would meet at the boats in Ponta Delgada harbor, it was not obvious to us on the day of our arrival!

Similarly, the description provided for each activity was good for a general idea of the activity but fell short of giving enough specific information - duration, degree of difficulty, starting point, starting time, etc. For another example, the description of the "Route to Pristine" doesn't mention that it is a 14K hike with the first 3K uphill, never mind where you meet and what time, etc. The hike was fabulous and we loved it but it would have been good to know what we were getting into before we started on the journey.

Whenever we asked, the information was provided, and it was correct, but sometimes we didn't ask quite enough questions. Before traveling we asked Cátia to reserve a restaurant table only one night, at a small place where we heard reservations were necessary, which she kindly did. But we had to ask the date and time of the reservation (the day of), and were not told that the restaurant was cash only, which they say they tell you at the time the reservation is made, something we didn't find out until we had finished our meal. Fortunately, the owner seemed unfazed, we paid with all the Euros we had, but had to return by cab (the place was in another town) another day with enough cash to pay off the entire bill.

We figured most things out and they were expecting us at each step along the way, but it would have been good to provide us with a bit more specific of an agenda, at the latest upon arrival.

Please do not take this as a negative review! Overall, the activities were fantastic! We just would have liked a bit more detail in our itinerary.

Tiago and Cátia planned an incredible trip for us and we enjoyed it immensely. I'd like to thank all our drivers/guides/hiking companions - Luis, Luis, Mario, Philip and the Azores Fishing guys Eduardo and Diogo for being so wonderful, knowledgeable and kind, and showing us their beautiful home and all the great things there are to do there. Had we booked this trip without kimkim's help, we probably would have done less than half of what we did and certainly would not have tried canyoning, now my son's favorite new activity!

Cátia Chaves, local specialist, responded to this review:

Hi Judith.
I am really glad you had a nice time with us!

Thank you!

June , Iceland - Jun 14 - Jun 17, 2017

Traveler: Heather M. - Local specialist: Chris McCarty

Overall, the experience with KimKim was quite good. Need to check the rules about the car rentals. We were shocked by the massive deposit required by Sixt Car Rental in Iceland. Nowhere on our paperwork did it denote that they wanted a $2000 hold on our card for 20 days. We were forced to buy added insurance to get the deposit down. Also, need to be careful about where you book people based on their 'lifestyle'. Our second stay was at a hostel which was very inappropriate for who we were. It... read more

Overall, the experience with KimKim was quite good. Need to check the rules about the car rentals. We were shocked by the massive deposit required by Sixt Car Rental in Iceland. Nowhere on our paperwork did it denote that they wanted a $2000 hold on our card for 20 days. We were forced to buy added insurance to get the deposit down. Also, need to be careful about where you book people based on their 'lifestyle'. Our second stay was at a hostel which was very inappropriate for who we were. It was adequate but the beds were very uncomfortable.

A few more details on a couple of things and more appropriate accommodations would have helped.

Volcanoes of sicily - exploring mt etna and the aeolian islands - 9 day itinerary, Italy - Jun 5 - Jun 18, 2017

Traveler: Lisa F. - Local specialist: Antonella Ravidà

Could have had better maps for the trail in Lipari and more options with boats from Lipari to other islands.

Antonella was above the call of duty. Answering so many questions, putting up with my friends (who then later didn't join the trip!), making changes at the last minute for me. She really knows her stuff.

Pangboche to heli tour + bhutan, Nepal - May 21 - Jun 9, 2017

Traveler: Glenn K. - Local specialist: Ngima Dorji Sherpa

Although we never saw Ngima during our journey, his staff was on top of all aspects of our trip and everything went smoothly (except for the traffic in Katmandu, but even that was part of the "experience").

Ngima Dorji Sherpa, local specialist, responded to this review:

Hi Glenn,

I was not lucky enough to meet you personally during your visit in Nepal as I had to go to my village in Everest region due to my personal reason. However, I am very happy to know that you found our staffs quite supportive and caring during your stay. Thank you very much for your great appreciation towards our services and we promise to maintain and even well build our quality in coming future. We hope to serve you soon again for your next trip plan to Nepal.

Best wishes,

Ngima.

Trip to jordan, Jordan - Jun 19 - Jun 20, 2017

Traveler: pazi d. - Local specialist: Tala Dabain

Everything met and exceeded our expectations. The guide was flexible, knowledgeable and friendly. If we asked for a change, we were always accommodated. Our plans were worked out and we had many great surprises and not a single bad one. Thank you kimkim and see you soon.

Rania our guide was amazing and our coordinator Tala was kind understanding and very very helpful.

Tala Dabain, local specialist, responded to this review:

Thank you Pazi for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
We look forward to welcoming you again to Jordan.

Best,
Tala

Peru 2017 - family trip for robert bass, Peru - Jun 8 - Jun 20, 2017

Traveler: Robert B. - Local specialist: Mayra Callo

I have had the opportunity of planning travel with several established companies previously, ie Backroads, Vermont BicycleTours, Costa Rica Expeditions. The experience we had with Quechua Treks / Mayra was EXCEPTIONAL. She truly designed an itinerary specific for my family which was unique and certainly not the traditional Inca Trail/Machu Pichu visit. The opportunity to do the Lares Trek allowed us to see amazing countryside and visit with actual native folks. This was only possible because... read more

I have had the opportunity of planning travel with several established companies previously, ie Backroads, Vermont BicycleTours, Costa Rica Expeditions. The experience we had with Quechua Treks / Mayra was EXCEPTIONAL. She truly designed an itinerary specific for my family which was unique and certainly not the traditional Inca Trail/Machu Pichu visit. The opportunity to do the Lares Trek allowed us to see amazing countryside and visit with actual native folks. This was only possible because of Mayra's long history in this area and mastery of the Quechuan dialect. We did not see other tourists for 3 days! We found her crew (horsemen , cooks) to be professional, friendly and very punctual. The specialty guides arranged for us were very knowledgeable, truly bilingual and obviously proud to show us their country, not just going through the motions. This trip involved multiple lodging and transportation connections which all took place seamlessly. Accommodations were described accurately and there were no unexpected "surprises" either in quality of lodging, food or additional expenses. Most importantly Mayra was enthusiastic, knowledgeable and flexible with our desires. She is genuine and professional and an outstanding representative for KIMKIM.

Mayra Callo, local specialist, responded to this review:

Thanks Robert,
It was our pleasure to have you and your beautiful family in Peru.
We are more than happy that you choose Lares Trek and you had the chance to experience the less touristy part of this country.
Sending you happy toughts across the miles.
Mayra

Jordan, Jordan - Jun 16 - Jun 19, 2017

Traveler: Michael K. - Local specialist: Bianca Abma

Everyone we had contact with was friendly, professional and spoke excellent English. Small hick up with a driver who overslept, but Bianca was right on it. The person who took us on the Jeep trip was excellent and was very knowledgeable about the area. I would highly recommend him.

Blanca was easy to get hold of and very responsive when we needed to contact her.

Bianca Abma, local specialist, responded to this review:

Michael, thank you for your beautiful review and compliments. For sure, I will share it with Abdullh, who was your guide in Wadi Rum. It was my pleasure to help you organising your Jordan trip. And I was happy to help you out wherever it was needed. Warm greetings from Wadi Rum, Bianca

Vietnam and thailand, Vietnam - May 29 - Jun 17, 2017

Traveler: Nicola M. - Local specialist: Andy Carroll

Andy went through all the details prior to our visit, so when we arrived, the trip was tailored to exactly what we had asked. The organization, once we were in Vietnam, was excellent. Someone was always waiting to meet us, and the guides were all friendly and informative.

No effort was spared to make little tweaks and changes. Correspondence was friendly and made us feel very comfortable about trusting Andy with our trip.

Petra trip, Jordan - Jun 15 - Jun 18, 2017

Traveler: Mark J. - Local specialist: Tala Dabain

Everything went according to plan, The drivers and the guide were all fantastic. Well done!

Tala Dabain, local specialist, responded to this review:

Thank you very much for your feedback and I’m so happy to hear that you had a great time in Jordan.
If you ever need help with a trip in Jordan, we’d be happy to assist you in the future. 

Best,
Tala

Petra and wadi rum, Jordan - Jun 10 - Jun 13, 2017

Traveler: Erik N. - Local specialist: Bianca Abma

Wow, what a great trip. Bianca was a delight to work with, and everyone she introduced us to along the way was fantastic. Can't wait to get back there and adventure with these guys again!

Bianca is extremely well organized and very effective. Highly recommended.

Bianca Abma, local specialist, responded to this review:

Thank you so much for your beautiful review and compliments, Erik. It was my pleasure to help you organising your Jordan trip. And what a joy it was for all of us to have the two of you as our guests. I hope to meet you again for another amazing adventure. Warm greetings from Wadi Rum, Bianca

Northern colombia, Colombia - Jun 10 - Jun 18, 2017

Traveler: Kendal J. - Local specialist: Tara Davis

Jules, Tara and the staff at Expedition Colombia helped us to plan an AMAZING itinerary, but once we began our active holiday, the places we went and sights we experienced were beyond anything I could've dreamed. The entire trip was truly extraordinary. I figured Colombia was a beautiful place, but everything far surpassed all of my expectations! A great big thanks to the team of wonderful and charming people at Expedition Colombia! The knowledgeable and charismatic guides for our adventures... read more

Jules, Tara and the staff at Expedition Colombia helped us to plan an AMAZING itinerary, but once we began our active holiday, the places we went and sights we experienced were beyond anything I could've dreamed. The entire trip was truly extraordinary. I figured Colombia was a beautiful place, but everything far surpassed all of my expectations! A great big thanks to the team of wonderful and charming people at Expedition Colombia! The knowledgeable and charismatic guides for our adventures (Nicho, Mael and Lucho) and drivers made our experience that much better. I highly recommend an active holiday with Expedition Colombia for anyone who is looking for a truly memorable, once in a lifetime experience in Colombia. Thanks again for such an incredible time!!!!!

Tara was incredibly friendly, knowledgable, helpful and responsive while coordinating with her to plan our amazing itinerary in Colombia. She is an absolute pleasure to work with!

Tara Davis, local specialist, responded to this review:

Dear Kendal,

Thank you very much for sharing your travel experience you had with Expedition Colombia with others here on Kimkim trip reviews. The fact that you mention that our active holiday was beyond anything you could've dreamed of, extraordinary, and that it was a once in a lifetime experience, means that a lot from everyone at the team at Expedition Colombia !

We love to read that you made so many memories on your adventures with our knowledgeable and charismatic guides and that you... read more

Dear Kendal,

Thank you very much for sharing your travel experience you had with Expedition Colombia with others here on Kimkim trip reviews. The fact that you mention that our active holiday was beyond anything you could've dreamed of, extraordinary, and that it was a once in a lifetime experience, means that a lot from everyone at the team at Expedition Colombia !

We love to read that you made so many memories on your adventures with our knowledgeable and charismatic guides and that you had a pleasure working with me to plan what you found to be an amazing itinerary! It was also an absolute pleasure to work with you and your friend as you planned one of the most memorable trips of your life in Colombia. This is exactly what we want for you, for our visitors, and it is why we do what we do.

We hope your trip inspires other travelers to get off the beaten tourist path and truly discover the natural beauty and astounding cultural diversity in Colombia . Thank you!

Tara & Expedition Colombia
Colombian Kimkim travel specialist

Inca trail to machu picchu - 5-day itinerary, Peru - Jun 4 - Jun 17, 2017

Traveler: Gretchen M. - Local specialist: Katy Shorthouse

The Peru trip was amazing! It beat expectations and was a marvel on so many levels. Our guide, Aldo, was a huge bonus as he was an amazing person to spend two weeks with escorting us through his magical country.

Katy Shorthouse, local specialist, responded to this review:

Hi Gretchen
Thanks so much for your kind words. It was a pleasure to organize a trip for you and your boys. We always aim to pass expectations and when Aldo's on the trip, we can't go wrong - he is indeed the eighth wonder of the world!
All the best for your future travels!
Katy

Croatia, Croatia - Jun 7 - Jun 16, 2017

Traveler: Sherri M. - Local specialist: Vlasta Podravac

Very easy and organized booking process.

She was incredibly helpful and always responsive to my questions and/or needs during the trip. Fantastic organization throughout, with a prompt and professional staff.

Vlasta Podravac, local specialist, responded to this review:

Dear Sherri,
Thank you once again for choosing our agency to discover Croatia! It was a pleasure working with John and you in planning your program and taking care of you and Grace while you were here.
Best regards,
Vlasta

Iceland adventure, Iceland - Jun 1 - Jun 12, 2017

Traveler: Sara V. - Local specialist: Chris McCarty

I do have some feedback, really for North Sailing, but wanted to share here too since they are a partner of KimKim. We went on a whale watching tour which departed from Husavik. The seas were rough on the day of our reservations. When we checked in, the person assisting noted this to us - I was not sure exactly what this meant. They had already canceled some of the other trips that day.

We were provided with the jumpers, raincoats, and gloves. The waves were about 10 feet high and a number... read more

I do have some feedback, really for North Sailing, but wanted to share here too since they are a partner of KimKim. We went on a whale watching tour which departed from Husavik. The seas were rough on the day of our reservations. When we checked in, the person assisting noted this to us - I was not sure exactly what this meant. They had already canceled some of the other trips that day.

We were provided with the jumpers, raincoats, and gloves. The waves were about 10 feet high and a number of them broke partially over the bow of the boat. There was no rain. The boat seemed to rock side to side at roughly a 20-degree angle. My mom (70 yrs-old), who was for a short time next to the side about mid-way down, noted that the sea level was about 2 1/2 to 3 feet from the top of the boat railing. Our backpacks were placed on a bench in front of the captain's control room (bridge on larger ships) and with one of the tips went sliding off and hit the side of the boat where my mom was standing. My husband followed shortly thereafter. He was also seated on the same bench. He slammed into my mom and she sustained a knee injury - it still needs to be diagnosed but it is either a sprain or possibly a minor tear.

After that, one of the guides was very helpful in helping my mom (I was too sick to assist). She made sure she had a raincoat and gloves and brought her to a better location on the boat (top deck). I was sick nearly the whole time. I am susceptible to motion sickness so I knew this would be a possibility; however, over the course of the trip about 2/3 of the approximately 24 guests had thrown up at least once.

That all being said, we did see whales. My perspective is that the decision to go out was not a good call. The conditions I would say were unsafe - considering that it is not unfathomable that someone could have gone overboard which would be pretty terminal (the life ring would not do much in those kinds of seas) - and the majority of the guests were sick. In the cafe afterward, some of the guests appeared pretty stunned - starring into space. Please pass along to North Sailing.

Overall, we were very happy with Chris' work on the Iceland trip. He provided valuable input that really shaped the trip itinerary. We ended up going around the ring road which we would not have thought of if Chris had not suggested it. We are so glad we did! Having information on the sites was very helpful and of course having someone knowledgeable about lodging and booking the accommodations, car rental, and activities was super!

Honeymoon!, Colombia - May 31 - Jun 7, 2017

Traveler: Ashlee H. - Local specialist: Nathalie Clavel

We enjoyed our activities. However, on two occasions our guide/driver arrived earlier than listed so they had to wait for us a bit. I hope they didn't mind! Also, the hotel for our beach excursion was not aware that we were to have access to a room for changing and leaving out items as described in our outline (so we were unable to do so). No big deal though.

Nathalie was very helpful and patient during the planning stages. She listed to what we wanted and was flexible with our requests. We enjoyed working with her!

Nathalie Clavel, local specialist, responded to this review:

Hello Ashlee,

I am glad you liked everything. No big deal, they often arrive earlier to be sure to be there on time!
As for the hotel, the room was maybe not ready this early in the morning, the idea was just to drop off the luggage at the reception before going to the excursion.

Hope you arrived safetly at home! All the best,
Nathalie

Where to go in iceland: the best sights and activities region by region, Iceland - May 25 - Jun 5, 2017

Traveler: Julie D. - Local specialist: Halldor Bjarkason

Thank you so much to the KimKim team for putting together such an amazing vacation for us. Everything was customized to exactly what we wanted. An extra special thanks for working with us through our 2-day flight cancellation/travel delay issues!

Halldor was great!

Peru sacred valley - urubamba, pisaq, ollantaytambo, Peru - May 31 - May 31, 2017

Traveler: Charles M. - Local specialist: Mayra Callo

The service provided was the best I have ever encountered. I highly recommend using the kimkim service in Peru and particularly Mayra and James MacKender.

Mayra was terrific to work with. She was very responsive during a very difficult time in Peru. A strike in the Sacred Valley was announced for the same time I had booked a tour with kimkim. Mayra showed empathy and concern and worked with me to plan alternate contingencies and to keep me updated on the latest news. I heard from her... read more

The service provided was the best I have ever encountered. I highly recommend using the kimkim service in Peru and particularly Mayra and James MacKender.

Mayra was terrific to work with. She was very responsive during a very difficult time in Peru. A strike in the Sacred Valley was announced for the same time I had booked a tour with kimkim. Mayra showed empathy and concern and worked with me to plan alternate contingencies and to keep me updated on the latest news. I heard from her from late at night to early in the morning. She stayed with me as things changed and I felt like she really cared about me and my trip. She made it happen, and our tour was completed and we arrived at Machu Picchu on time. She followed up afterward to make sure everything was okay.

Mayra Callo, local specialist, responded to this review:

Thanks, Charles, was a pleasure to have you with us. Glad we finally got the trip together that you wanted all along! Hope to see you back in Peru soon, best Mayra & James

Express norway, Norway - May 25 - May 31, 2017

Traveler: Stuart N. - Local specialist: Linda Veråsdal

The Norway Trip that we just experienced was with out doubt one of the best experiences that gave us a taste of everything on a short agenda.

Linda followed me up on every detail and I couldn't be happier with her service.

Linda Veråsdal, local specialist, responded to this review:

Hi Stuart, thank you for your feedback. I am very happy to read that you were satisfied with your trip and value it as one of the best experiences! It was a pleasure organizing it for you, and hope to see you back again one day.

Nepal 2017, Nepal - May 15 - May 22, 2017

Traveler: Joseph G. - Local specialist: Ngima Dorji Sherpa

Our trip to the mountains of Nepal was great. It was well organized by Ngima, who was very responsive to the demands of the schedules of members of our group who were all coming and going from different parts of the world. He worked out a trip that made sense, mostly, and it was well organized, everything was thought out in advance and worked out, nearly, perfectly.

The only reason the trip was not perfect was that the weather interfered since we started with a flight to Lukla that was... read more

Our trip to the mountains of Nepal was great. It was well organized by Ngima, who was very responsive to the demands of the schedules of members of our group who were all coming and going from different parts of the world. He worked out a trip that made sense, mostly, and it was well organized, everything was thought out in advance and worked out, nearly, perfectly.

The only reason the trip was not perfect was that the weather interfered since we started with a flight to Lukla that was weather-dependent, so we lost 1.5 days from our trek and had to shorten it by a destination. This was not Ngima's fault, of course. But, in hindsight, I'd recommend that if one is on a very short trip like we were, then losing a few days to weather (only because of flying, we can hike in rain) is painful and I'd recommend a destination that does not require such a flight if it is going to be vulnerable due to weather.

Ngima Dorji Sherpa, local specialist, responded to this review:

Thank you very much Joseph for taking your time in sharing your wonderful trek experience. We are glad that you enjoyed your trip but yes weather was a bit challenging.

We heartily thank you for appreciating our services and we hope to serve you again in near future for your next trip in Nepal.

Best wishes,

Ngima.

Fimmvörðuháls hike - the ultimate guide to one of iceland's best day hikes, Iceland - May 27 - May 31, 2017

Traveler: Linda V. - Local specialist: Midgard Adventure Team

Great facilities. Friendly staff. Flexible about moving us from a rainy day to a sunny one. right. She is delightful and informative.

Our guide Becca was wonderful. She tailored the trip to us just

Unique ways to explore iceland in 6 days, Iceland - May 27 - Jun 2, 2017

Traveler: William H. - Local specialist: Chris McCarty

I was very pleased with the work done by kimkim.

My family and I really made it challenging for Chris to arrange our plans: We were located in 3 different cities all giving different feedback. Chris did an excellent job coordinating and adjusting to our {changing} needs.

Chris McCarty, kimkim staff, responded to this review:

Hi William, I'm very glad that you and your family had a nice time in Iceland, even despite some unforeseen obstacles. We're always up for the challenge to help design the perfect trip, and we hope to see you again soon wherever your next travels may take you.

3 days, 2 nights for petra/wadi rum, Jordan - May 30 - Jun 1, 2017

Traveler: Max T. - Local specialist: Carina Sunna

The trip was more than we could have expected. We had great hotels, amazing drivers and the team did everything to make it easy for us at the border.

Platform-wise, I would have liked to select my currency while planning the trip or to have it more obvious than prices were in USD. We are Canadians and used to platforms automatically converting to CAD using cookies. The exchange rate was, therefore, a very bad surprise.

Also, a module for the agent to provide local contact details we could... read more

The trip was more than we could have expected. We had great hotels, amazing drivers and the team did everything to make it easy for us at the border.

Platform-wise, I would have liked to select my currency while planning the trip or to have it more obvious than prices were in USD. We are Canadians and used to platforms automatically converting to CAD using cookies. The exchange rate was, therefore, a very bad surprise.

Also, a module for the agent to provide local contact details we could have downloaded directly would be great (or kimkim app to save them) and the possibility to download the conversations locally for when we do not have wifi once on the trip.

Otherwise, the platform and concept were really good. Already recommended it in a few Montreal newspaper/tv. Good job guys!

Carina was great, always accessible and made all necessary adjustments before our arrival. Amazing job!

Carina Sunna, local specialist, responded to this review:

Dear Max,

Thank you very much for such a wonderful appreciation towards our services for your trip during your visit in Jordan. we hope to serve you again for your next visit in near future. I will make sure to inform the KimKim team about your notice thank you so much.
Kindest regards,
Carina.

Iceland trip, Iceland - May 28 - May 30, 2017

Traveler: Sara K. - Local specialist: Midgard Adventure Team

Everything was good and we had a wonderful time on our trip. I do feel like a few things could be improved. Kimkim was not proactive in providing itineraries or details. Everything was booked but I didn't receive confirmation number or vouchers with the tour agency. When I asked about this I was assured that everything was all set and I didn't need any confirmation number or voucher.

While everything turned out to be fine I would have felt more comfortable with some sort of voucher. Also,... read more

Everything was good and we had a wonderful time on our trip. I do feel like a few things could be improved. Kimkim was not proactive in providing itineraries or details. Everything was booked but I didn't receive confirmation number or vouchers with the tour agency. When I asked about this I was assured that everything was all set and I didn't need any confirmation number or voucher.

While everything turned out to be fine I would have felt more comfortable with some sort of voucher. Also, the receipts for payment are not itemized. That would also be appreciated. We did have a couple minor hiccups. Our guide had a hard time locating our snorkel group and the snorkel group had us booked for the next day. It was all worked out and we got to snorkel but there were about 45 minutes of confusion.

On our second day of touring, we had been told that lunch was included. It was not. We had not brought along any food. Luckily our guide shared his extra food with us and all was fine. But had he not we would have gone very hungry as this was an all day tour.

But not to focus on the negatives! We had wonderful and personal experiences with guides who customized our trips. They were all friendly and full of information. We had three days of very rainy weather and they all helped us enjoy ourselves despite that. Booking with kimkim was convenient with the chat function and spread out payment. I would use the service again.

Salkantay trek to machu picchu - 5 days, Peru - May 21 - May 25, 2017

Traveler: Kimberlee C. - Local specialist: William and Nicole Koch

Nicole was excellent at organizing our trip. It was great to talk to a real person on the ground in Peru when I was booking from Australia. At first, our trip seemed expensive but now in hind sight considering everything it included and in comparison to other travelers we met along the way our trip was excellent value for money. Every aspect of our trip was organized we didn't have to worry about a thing. Our guide Josias was absolutely fantastic and really made the trip special. He spoke... read more

Nicole was excellent at organizing our trip. It was great to talk to a real person on the ground in Peru when I was booking from Australia. At first, our trip seemed expensive but now in hind sight considering everything it included and in comparison to other travelers we met along the way our trip was excellent value for money. Every aspect of our trip was organized we didn't have to worry about a thing. Our guide Josias was absolutely fantastic and really made the trip special. He spoke fluent English and helped us translate along the way and told us fantastic history and facts about the region. The food and accommodation were excellent. After a hard day walking it was great to come home to a real warm bed. I am a coeliac and catering along the way was fantastic! We couldn't have had a better trip. We are so happy we chose to book with KimKim.

Nicole looked after all of our needs. She was very patient and always helpful. She helped us booked our salkantay trek and gave me information about other trips and options available.

William and Nicole Koch, local specialist, responded to this review:

Thanks so much Kim! We loved getting to know you guys. I am so glad you liked it. We love creating amazing memories for people. Keep in touch and take care.
Bill and Nicole

The real colombia - 9-day cultural adventure, Colombia - May 12 - May 22, 2017

Traveler: Catherine L. - Local specialist: Nathalie Clavel

Nathalie was awesome and she gave us everything we asked for and the price was perfect!!! We had an awesome time and a lot of that was KimKim making all our arrangements!! It is so nice to get off a plane tired and just see s sign with your name on it!!! Love it!! And even my friends said we will use KimKim again for future travels!! Thank you so much for a great trip!!!

Nathalie Clavel, local specialist, responded to this review:

Hello Catherine,

Thank you for your comments!
Best wishes and more wonderful trips to come for the three of you!

Nathalie

Explore iceland , Iceland - May 19 - May 27, 2017

Traveler: Amol L. - Local specialist: Chris McCarty

Chris had very good suggestions and advice during the planning stages of the trip. His experience was very valuable in customizing the trip. Everything went on smoothly. We had no trouble finding accommodations. The places were comfortable and as cheap as one could get in Iceland. The places were also located strategically such that we could get to the attractions reasonably quickly and before it got completely mobbed.

Chris also provided detailed recommendations for each day for... read more

Chris had very good suggestions and advice during the planning stages of the trip. His experience was very valuable in customizing the trip. Everything went on smoothly. We had no trouble finding accommodations. The places were comfortable and as cheap as one could get in Iceland. The places were also located strategically such that we could get to the attractions reasonably quickly and before it got completely mobbed.

Chris also provided detailed recommendations for each day for places to see, hikes to take, and also restaurants. We fully followed those recommendations and were rewarded. remember that in Iceland, every attraction is not marked 20 miles ahead. Therefore, it is easy to miss some. Having a local expert is priceless.

Overall, booking with kimkim was an excellent decision.

Chris McCarty, kimkim staff, responded to this review:

Hi Amol, thank you for your review and your photos (they look great!). I'm glad that you had a smooth trip and enjoyed the places we recommended. Hope to see you again soon!

-Chris

Ecuador with brayden, Ecuador - May 16 - May 27, 2017

Traveler: Brandt R. - Local specialist: Gabor Csizmadia

KimKim did a great job customizing the trip for my son and I. I couldn't have put a trip like this together myself. It was more than I was promised and I highly recommend their services. Thanks again

Gabor did a great job coordinating all aspects of this trip!

Gabor Csizmadia, local specialist, responded to this review:

Dear Brandt,

first of all, thank you very much for your feedback!

We are very happy to hear that you had such a great time in Ecuador and hope to be able to help you again in the future whether you would like to return or plan a trip to Bolivia, Chile or Peru.

Until then, best wishes from Quito!
Gabor

Iceland 101, Iceland - May 13 - May 18, 2017

Traveler: j b. - Local specialist: Chris McCarty

The north and east was great, the south was so-so. Some of the hotels were passable. The food was good but outrageously expensive.

Chris was very responsive to the wide range of questions. Response time varied a lot depending on his schedule or travel

Northern vietnam, Vietnam - May 10 - May 17, 2017

Traveler: melanie j. - Local specialist: Andy Carroll

Really impressive timely response and really appreciated the flexibility to make changes to accommodate different dates. Having now visited Vietnam our only comment would be that it would perhaps have been good to get more and wider suggestions to choose from to tailor the trip e.g. a cooking experience or an interesting stop on the car journey from Sapa to Hanoi. it did feel a bit as if we were on the 'standard' tourist circuit that could have been booked fairly easily locally - although the... read more

Really impressive timely response and really appreciated the flexibility to make changes to accommodate different dates. Having now visited Vietnam our only comment would be that it would perhaps have been good to get more and wider suggestions to choose from to tailor the trip e.g. a cooking experience or an interesting stop on the car journey from Sapa to Hanoi. it did feel a bit as if we were on the 'standard' tourist circuit that could have been booked fairly easily locally - although the service level we got from having booked with you ( guide, driver) was excellent

The guide Ngoc was really excellent. very knowledgeable, helpful, punctual and happy to move things around ( e.g lunch booking when we opted to leave Sapa early because of the rain) . A great guy we'd be happy to recommend to friends.

Aa-bahir dar-gondar-simien trek-lalibela-trek-aa, Ethiopia - May 5 - May 15, 2017

Traveler: Jeff D. - Local specialist: Marco Degasper

The trip allowed us to visit many exceptional sites accompanied by professionals, exploring and learning as we went. We especially appreciated the attention to our interests and the design of a trip that met our needs. Highlights were too many to mention but included - great visits to the Blue Nile, the Simien Mountains with opportunities to visit with the Gelada, Lalibela, and Addis. The guides were consistently pleasant, knowledgeable, and helpful.

Marco has a great understanding of the... read more

The trip allowed us to visit many exceptional sites accompanied by professionals, exploring and learning as we went. We especially appreciated the attention to our interests and the design of a trip that met our needs. Highlights were too many to mention but included - great visits to the Blue Nile, the Simien Mountains with opportunities to visit with the Gelada, Lalibela, and Addis. The guides were consistently pleasant, knowledgeable, and helpful.

Marco has a great understanding of the country and opportunities to both see and experience it and an excellent ability to recruit team members across Ethiopia to support the trip.

Marco Degasper, local specialist, responded to this review:

Thanks a lot Jeff!
I hope to have you back in Ethiopia soon...

Aa-bahir dar-gondar-simien trek-lalibela-trek-aa, Ethiopia - May 5 - May 15, 2017

Traveler: Janet S. - Local specialist: Marco Degasper

Really enjoyed our trip and our experience with the guides was fantastic. The whole experience went smoothly and SimienEcoTours and their guides are a large reason for our ability to immerse ourselves into the Ethiopian natural and cultural environment.

Marco was very responsive before the trip, kept track of our experience to make sure all was well along the way, and served as a local guide in Addis as well.

Marco Degasper, local specialist, responded to this review:

I'm glad to hear that you and Jeff have been fully satisfied with our services.
All the best for the future, Marco

Upper mustang trek, Nepal - Apr 28 - May 15, 2017

Traveler: Thomas P. - Local specialist: Ngima Dorji Sherpa

This was a very expensive trip and several things could have been done better. I had payed for a full package but even then had substantial expenses towards drinking water 1-7 USD per liter depending on where on the trek, battery charging 4-6 USD per battery, hot shower 8-9 USD, WIFI 7 USD per day. These extra expenses are very particular to the area. I have never before experienced having to pay for all these things and. I am surprised that no-one has thought of informing of these extra... read more

This was a very expensive trip and several things could have been done better. I had payed for a full package but even then had substantial expenses towards drinking water 1-7 USD per liter depending on where on the trek, battery charging 4-6 USD per battery, hot shower 8-9 USD, WIFI 7 USD per day. These extra expenses are very particular to the area. I have never before experienced having to pay for all these things and. I am surprised that no-one has thought of informing of these extra costs.

Meals were provided but I was always only allowed to order 1 item per meal. This was really not enough when trekking for long hours every day.

Also tipping of guide and porter was a substantial extra expense - 250 USD shared among them. As a lone traveller this has been an extremely costly affair. The guide and porter I was happy with though.

I was overall very pleased with Ngima but I would have appreciated the information I have mentioned previously.

Ngima Dorji Sherpa, local specialist, responded to this review:

Hi Thomas,

I am so sorry that there came a huge lot of misunderstanding although we tried to be much clear in informing all the aspects to you. Apologies for my late reply as I was waiting for your trek guide to come in contact with me since he was in the mountains for trek.

I guess you did not refer to the cost include and exclude part described in the program itinerary sent to you in the link : https://www.kimkim.com/tp/m2MLa7bk

If you see, the program states below mentioned include and... read more

Hi Thomas,

I am so sorry that there came a huge lot of misunderstanding although we tried to be much clear in informing all the aspects to you. Apologies for my late reply as I was waiting for your trek guide to come in contact with me since he was in the mountains for trek.

I guess you did not refer to the cost include and exclude part described in the program itinerary sent to you in the link : https://www.kimkim.com/tp/m2MLa7bk

If you see, the program states below mentioned include and exclude parts :

Price includes
- 13 days lodge trek on full board twin sharing basis. (breakfast, lunch, dinner with tea/ coffee )
- Domestic airport pick up and drop in private vehicle.
- Kathmandu – Lukla - Kathmandu Airfares* and domestic airport tax
- Trek permit fees and NP fees.
- English speaking local expert guide and porter on the trek.
- Equipments, clothing, salary and insurance for staffs.
- Trek guide's airfare* and kitbags
- All government taxes

Price excludes
- Accommodation, Lunch and Dinner in Kathmandu
- Soft Drinks and Alcoholic bevarages like Coke, Beer, etc.
- Entrance fees for monasteries and museum
- Nepal entry visa fee
- Personal natured expenses like phone, laundry, gratitude, etc.
- Your personal trekking gears and equipments.
- Hot shower and hot drinking water during trek.
- Your insurance and emergency rescue evacuation if required.
- Any items not mentioned in "Service included section"

* Note : Airfares are subject to change without prior notice.

Regarding your comment on drinking water, hot shower, wifi and battery charging cost, please refer to the 5th and 7th points on "price excludes" section which clearly defines that hot shower and drinking water is not included in the given cost. Also your personal expenses like wifi and battery charging related to phone are also not included in the given cost. I hope you realize that we had informed everything in advance before you book your trip.

Regarding meals, I had a long meeting with your trek guide Mr. Mingma Gyaljen Sherpa regarding this issue and he informed me the exact scenario on what actually happened. I hope you are well known about the fact that breakfast, lunch and dinner are given one time each per day and is also mentioned in the cost include section. Tea/ coffee is provided with breakfast, lunch and dinner (which comes out to be 3 tea/coffee per day) but I suppose you were served tea/ coffee more than 3 times a day. Your trek price was also budgeted based on 1 time breakfast, lunch and dinner per day. Any extra expenses besides these three meals should be born by trekkers themselves which is obvious. The guide informed me that he had informed everything regarding your meal plan on trek briefing after you reach Lukla.

And lastly about tipping, gratitude is also mentioned in cost excluded section. Tipping is a private matter and decision based on your level of satisfaction. The tip of $250 shows that you are very very happy with the trek and services of our staffs and our company.

I hope my above clarification is now able to erase all your confusion and assure you that you were in the safe hands during your visit in Nepal. I appreciate your honesty in placing forth your feelings and experience without any exaggeration besides the confused points.

Thank you for travelling with us.

Best wishes,

Ngima.

Iceland trip, Iceland - May 9 - May 14, 2017

Traveler: Mitchell H. - Local specialist: Halldor Bjarkason

Small hiccup that was weather related. Could have been more responsive during the planning period. Itinerary was outstanding and the way that it was adjusted when the weather threw a monkey wrench was great. Otherwise, we loved it.

Timing of responses could have been better. When I started directly emailing him and calling while in Iceland, communication was much better

Ethiopia, Ethiopia - May 8 - May 13, 2017

Traveler: Jonny P. - Local specialist: Marco Degasper

Really loved using kimkim. Made everything really simple and convenient. All aspects of the trip were great. The highlights of the trip were the guides - both Bekele and Tadele were awesome to hang out with. I liked pulling over to talk to random people on the street and going on spontaneous adventures. It felt like a bunch of friends hanging out rather than a guided tour.

Marco Degasper, local specialist, responded to this review:

Hi Jonny and Rio,
it's great to hear that you fully enjoyed the tour. Don't forget to promote Ethiopia abroad...
Best for you and Rio,
Marco, Tadele and Bekele

Colombian adventure from summit to river (9 days or 12 days), Colombia - May 1 - May 13, 2017

Traveler: Ralph A. - Local specialist: Nathalie Clavel

Suggest that the trip summary include the start times of tours.

Nathalie was great

Nathalie Clavel, local specialist, responded to this review:

Thank you Ralph, I hope to see you again in Colombia in the future!
Best regards,

Italy0517, Italy - May 2 - May 12, 2017

Traveler: Toni B. - Local specialist: Giorgia Carraffa

Planning and booking went pretty well. I would suggest that the organizers answer all of the questions asked by the clients, even if they seem unrelated to the actual booking, just so that there are no misunderstandings. Questions such as recommendations for restaurants were simply ignored. Answers to questions like that would have been extremely helpful.

Giorga did a nice job. She answered emails in a timely fashion and her responses were mostly clear. She was as responsive as... read more

Planning and booking went pretty well. I would suggest that the organizers answer all of the questions asked by the clients, even if they seem unrelated to the actual booking, just so that there are no misunderstandings. Questions such as recommendations for restaurants were simply ignored. Answers to questions like that would have been extremely helpful.

Giorga did a nice job. She answered emails in a timely fashion and her responses were mostly clear. She was as responsive as possible when our driver did not show for a pick up from the VCE airport. Considering we were using a water taxi as transportation from VCE and had never been to Italy, this was somewhat challenging.

Anniversary trip, Iceland - May 4 - May 11, 2017

Traveler: Patrick M. - Local specialist: Chris McCarty

It would be great if kimkim could provide google maps links that provide a driving route. I manually created google maps routes each night for the next day- although i am fine with doing it, but i dont think other folks would have been ok with tackling that activity. The manual entry was challenging with the spelling of icelandic destinations.

Chris' trip was outatanding, and I greatly appreciated how he went the extra mile to find a riding tour that was appropriate for my wife's riding experience. It was a highlight of the trip!

Chris McCarty, kimkim staff, responded to this review:

Patrick, I'm glad that you had a nice trip and that your wife enjoyed the riding experience! Thank you for the feedback about the Google maps, we have been more consistent with this since your trip for our future travels, and I'm sure that they appreciate your part in that.

-Chris

Iceland variety trip, Iceland - Apr 9 - Apr 17, 2017

Traveler: Brent W. - Local specialist: Chris McCarty

We had an amazing time, and thought that KimKim did quite a good job, especially given the short notice for our trip. There were several issues that could have been better:
1) There was several recommendations of places to go that were simply impossible to see at the time of the trip - as an example, the Leirhnjukur Lava Fields were completely inaccessible. This happened to us on several occassions, which caused us to spend time that could have been better spent at places that were simply... read more

We had an amazing time, and thought that KimKim did quite a good job, especially given the short notice for our trip. There were several issues that could have been better:
1) There was several recommendations of places to go that were simply impossible to see at the time of the trip - as an example, the Leirhnjukur Lava Fields were completely inaccessible. This happened to us on several occassions, which caused us to spend time that could have been better spent at places that were simply not accessable.
2) In some of the itinerary, there could have been more detail in terms of actually finding the locations. As an example, where exactly is Hvalnes Nature Reserve? It would be useful, when doing a self guided tour to have more specific directions and suggestions about what to look out for, where to turn, and where to park, etc.
3) In the town of Vik, it would have been I good idea to let us know that we needed to call ahead to make reservations for dinner.
4) There was some really sketchy and somewhat dangerous driving, and I think that we could have been better prepared for that. In addition, the driving times in many instances were a severe underestimate of the actual driving time.

These things being said, we did have an exciting and unforgettable trip!

We thought that Chris did a very good job, and was quite helpful when I reached out to him during the trip.

Manaslu circuit, Nepal - Apr 1 - Apr 26, 2017

Traveler: Anna W. - Local specialist: Amanda Delecca

Our 3 generational family trip into the Tsum Valley and Manaslu Circuit was absolutely stunning!! From beginning to end, we were impressed with the input from Amanda in the organisation/communication with loads of questions promptly answered. She was very friendly and helpful and met us both before and after the hike - we would not hesitate to book through kimkim again and use Himalayan Trails. Both hotels were perfectly suited in both location and budget, we particularly enjoyed 'Mums... read more

Our 3 generational family trip into the Tsum Valley and Manaslu Circuit was absolutely stunning!! From beginning to end, we were impressed with the input from Amanda in the organisation/communication with loads of questions promptly answered. She was very friendly and helpful and met us both before and after the hike - we would not hesitate to book through kimkim again and use Himalayan Trails. Both hotels were perfectly suited in both location and budget, we particularly enjoyed 'Mums Garden' in Pokhara after the hike - a sanctuary to rest weary legs!

As for the hike itself - we were extremely grateful to our fantastic guide Chhiri. He was both very professional and knowledgeable and good company. He and the two porters, Sam and Siri made our hike all the more special. They did far more than meet the minimum requirements of a guide/porting service, they became good friends and went out of their way to share their culture, country and themselves with us.

17 days hiking with 3 generations couldn't have been done in a more special place. The days walking were well mixed with some longer and others shorter, when altitude became a factor. The weather was perfect which always is a bonus and the Tsum valley was probably the highlight (just ahead of Larke Pass) - The mix of monasteries and walking through ancient villages was very special. Chhiri was also very caring and conscientious with the responsibility of taking my 10yr old daughter on such a long hike. While she had done long hikes before, she'd never been to this altitude at 5100m - she loved the experience and Chhiri again took great care with all of us.

Thank you does not quite cover it!!!

Amanda was incredibly helpful, both online prior to booking in answering a myriad of questions and once in Kathmandu, meeting with us both before and after the hike. She made sure the trip was seamless from start to end and was very friendly and knowledgeable.

In wanting to take my 10yr old daughter on such a long hike and to 5100m, Amanda was very careful in giving advise and ensuring that we had a senior guide who had experience with children. This proved to be possibly the making of the hike with Chhiri being an excellent guide -and the envy of other hikers!

Thank you very much to Amanda for giving us such special memories. We would love to be back in Nepal one day!!

Amanda Delecca, local specialist, responded to this review:

Hey Anna, thanks so much for your lovely review! It was such a pleasure organising your trip - 3 generations of incredible women who are genuine and humble adventurers.

Thanks again, it was my pleasure and honour xx

Will be in cuzco aclimatizing for 4 days before hiking inca trail, Peru - May 2 - May 2, 2017

Traveler: Charles M. - Local specialist: William and Nicole Koch

Thank you Nichole and William, the guide Javier and our driver Marco were excellent. They were first and foremost good people, they were attentive, and knowledgeable about the people places and culture that we were exploring. We came expecting a trip from place to place with explanations and guidance, and instead were treated as friends being welcomed into a family home. They stopped every time we seemed interested in a landmark or even a beautiful field of Quinoa that we wanted to photograph... read more

Thank you Nichole and William, the guide Javier and our driver Marco were excellent. They were first and foremost good people, they were attentive, and knowledgeable about the people places and culture that we were exploring. We came expecting a trip from place to place with explanations and guidance, and instead were treated as friends being welcomed into a family home. They stopped every time we seemed interested in a landmark or even a beautiful field of Quinoa that we wanted to photograph for memories. They showed us a wonderful part of Peru, and we are grateful for their time and effort.

You chose your people well, they made this excursion perfect.

William and Nicole Koch, local specialist, responded to this review:

Thanks Charles! We are glad you could feel at home here in Peru. We love making vacations amazing!

Short trek in nepal, Nepal - Apr 29 - May 3, 2017

Traveler: Erin M. - Local specialist: Mads Mathiasen

I know you can't give a detailed breakdown of the price, but it would have been nice to know a bit more about how the price per person was generated in an overall sense. Like our accommodation total, our food total, the guide and porter's accommodation/food/salary total, and any fees.

Mads Mathiasen, local specialist, responded to this review:

Hi Erin, thanks for your positive feedback. In the case of you short budget trek, transport and the guide and porter (salary,food, insurance, accommodation) and your accommodation are the things that add up. Of course your food also make up a fair component. Thanks for traveling with us and we hope to see you back in Nepal some day. Mads

No title, Italy - May 1 - May 7, 2017

Traveler: Laurence V. - Local specialist: Giorgia Carraffa

Small exception with one of the drivers but overall it was exceptional.

Giorgia was quick to respond with any question or issue.

Giorgia Carraffa, local specialist, responded to this review:

Thanks a lot Laurance!!
Hope to have you back in Italy soon!

Adventure and sight seeing, Iceland - Mar 29 - Apr 4, 2017

Traveler: Mari A. - Local specialist: Chris McCarty

Chris was very fast to answer, and so informative!

Chris McCarty, kimkim staff, responded to this review:

Hi Mari, thanks for your review. It looks like you had a great trip!

Pokhara short trek, Nepal

Traveler: Gill M. - Local specialist: Amanda Delecca

We appreciated the open communication and prompt replies to all our questions. Amanda very quickly gauged our interests and capabilities and planned a trip for us accordingly.

Amanda was a gem. Unfortunately I requiredhospitalisation early on in the trip. Amanda was so supportive and understanding. She guided us through the process and after resting she quickly rescheduled our trip so we could maximise our time. This involved organising an alternative trek more suited to our needs at this time. All our drivers, guides and accomodation were top class.

Amanda Delecca, local specialist, responded to this review:

Hey Gill,

We're so glad that we were able to adjust your itinerary after you were sick and that your trip wasn't cut short, as we thought it might be. Even in adverse circumstances both you and Jim were such a pleasure to deal with and I was so happy to meet up with you at the end of your trip and hear that you did get to enjoy Nepal in the end and that you were able to experience the 'something special' that Kathmandu and Nepal has.

Thanks for being fantastic guests!!

Amanda :)

Iceland in 9 days, Iceland - Apr 25 - May 4, 2017

Traveler: Anna S. - Local specialist: Chris McCarty

It was pretty much perfect. One day we drove a long way to some hot springs, probably ended up being and extra 2 hrs to find they didn't open untill 4pm. Should've checked but worth adding to the info sheet. Didn't mind too much though.

Chris McCarty, kimkim staff, responded to this review:

Hi Anna, I'm glad that your trip was (mostly) perfect, thank you for your note about the hot springs, we will make sure to inform future travelers of this so that they can plan their day accordingly.

Best,
-Chris