Kimkim Trip Reviews

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(3,332 reviews)
Read 3,332 verified reviews by travelers who booked their trip on kimkim.

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Loved our trip to Egypt · Egypt - Dec 22 - Jan 2, 2020

Traveler: laura y. - Local specialist: Ibrahim Elaref

My family and I went to Egypt for around 10 days and visited Cairo, Aswan, Luxor and Hurghada. We visited a lot of Temples and historical sites, went on a Nile cruise on an incredible vessel, and stayed in incredible hotels throughout the holiday. Everything from transport to the itinerary was scheduled and planned very well by Kimkim. Communication from the staff was very professional and we always felt taken care of.
Our guides Mohammad Samir and Mahmud Kamal were extremely... read more

My family and I went to Egypt for around 10 days and visited Cairo, Aswan, Luxor and Hurghada. We visited a lot of Temples and historical sites, went on a Nile cruise on an incredible vessel, and stayed in incredible hotels throughout the holiday. Everything from transport to the itinerary was scheduled and planned very well by Kimkim. Communication from the staff was very professional and we always felt taken care of.
Our guides Mohammad Samir and Mahmud Kamal were extremely knowledgeable, enthusiastic and friendly, and we learnt so much from them. We're very thankful to them for making our trip so enjoyable and one we will never forget!

Fantastic And well organised trip · Vietnam - Jan 1 - Jan 16, 2020

Traveler: Iris W. - Local specialist: Alex Nguyen

Alex was incredible to deal with. From our first contact on KimKim, she was always available and made a great effort to really understand what we wanted. The trip went exactly as planned. Absolutely no issues along the way. And when we did have an issue on our home bound flight which had absolutely nothing to do with her, she was there helping us with last minute accomodation.
Alex also made an effort to come and meet us while in Hanoi.
The accomodation was great all the way through, Of... read more

Alex was incredible to deal with. From our first contact on KimKim, she was always available and made a great effort to really understand what we wanted. The trip went exactly as planned. Absolutely no issues along the way. And when we did have an issue on our home bound flight which had absolutely nothing to do with her, she was there helping us with last minute accomodation.
Alex also made an effort to come and meet us while in Hanoi.
The accomodation was great all the way through, Of a good standard and very comfortable. Special mention needs to be made of our guide Khoa who was with us for 5 days in the North. His knowledge was extensive of the region it’s history and politics. For us he made that part of our trip, and set a very high bar for any future guides. He was just a delight to be with.
The highlight for us was Phu Luong, a fabulous Mountain area in the North. We stayed in the eco retreat there which was beautiful and highly recommended as was the trekking.
We loved our boat cruise on Ha Long Bay and highly recommend a 2 night 3 day cruise. Much better than just one night. The standard of accomodation on the boat .. VSpirit premier was fantastic. Food and tour on our 2nd day was amazing
And of course Hoi An. What a great place to visit. Loved it. We relaxed here went to the beach and ambled through the old city
Ho Chi Minh was not our favourite.. 2 days was enough there.
And Alex was with us on text every step of the way. All we can say is Alex you are fabulous and we highly recommend you. Was a delight to meet you and put a face to our months of contact.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Iris and Mark,
Thank you so much for your nice words and detailed feedbacks.
I was so happy to have a chance to listen to you and we chat with each other when you are in Hanoi. Hope that you will come back to Vietnam soon as many other destinations are waiting for you or our other countries like Laos, Myanmar and Cambodia :)
Big hug 🤗 to both of you :xxx
Alex

5* itinerary with KimKim · Vietnam - Dec 23 - Jan 13, 2020

Traveler: Antonia D. - Local specialist: Thuy Nguyen

Our trip organised by kimkim was 5*. The trip was so well organsied; we didn't have To worry about anything. All our tour guides were excellent, knowledgeable and flexible which really helped with 3 young children. The accomodation waa faultless and our drivers were all on time and safe. We went back and forth on the intinerary for while and Thuy, our adviser, was happy to change, amend and suggest things as appropriate and didn't mind the back ans forth. The resulting itinerary was... read more

Our trip organised by kimkim was 5*. The trip was so well organsied; we didn't have To worry about anything. All our tour guides were excellent, knowledgeable and flexible which really helped with 3 young children. The accomodation waa faultless and our drivers were all on time and safe. We went back and forth on the intinerary for while and Thuy, our adviser, was happy to change, amend and suggest things as appropriate and didn't mind the back ans forth. The resulting itinerary was great for the family and includes enough to do as well as relaxing days. We couldn't have planned such a great trip without kimkim!

Vladimir

What a time! · Nepal - Dec 16 - Dec 16, 2019

Traveler: Vladimir L. - Local specialist: Sangita Bajracharya

To say this was a perfect experience is an understatement! Sangita and her husband, Bipin, provided my girlfriend and I with the dream excursion around Kathmandu. They made it so special, tailoring each step of the way to our wants, needs and desires. Trying authentic foods, exclusive sightseeing, meeting local friends and even directing us to the best (and fair) shops were all part of our journey - not to mention the stories, laughs and unique exchanges along the way. A hard 10/10! Thank you so much Sangita and Bipin! We're forever grateful for such an incredible adventure.

Richard

Super easy way to plan a great trip · Mexico - Dec 21 - Jan 2, 2020

Traveler: Richard G. - Local specialist: Jorge Reyna

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun... read more

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun and worthwhile with knowledgeable and professional guides and comfortable transportation. During my travels, Melina kept close tabs on me to make sure things were going smoothly. The few times I sent her a message, she quickly responded and she would check in on me every couple days when I hadn’t been in touch.

My experience of Kim Kim service to Brazil · Brazil - Jan 13 - Jan 16, 2020

Traveler: kevin M. - Local specialist: Luciana Almeida

I have been asked to write a review of my experience with Kim Kim and for me in particular Luciana who was my representative in Brazil.

This tour was something I do not do - when traveling I usually ensure family are available to look after me but I decided to take a risk.

Luciana poor dear was inundated with questions / concerns / reservations from the time I decided to make the booking. Her patience / professionalism and efficiency was first class throughout.

When I eventually arrived... read more

I have been asked to write a review of my experience with Kim Kim and for me in particular Luciana who was my representative in Brazil.

This tour was something I do not do - when traveling I usually ensure family are available to look after me but I decided to take a risk.

Luciana poor dear was inundated with questions / concerns / reservations from the time I decided to make the booking. Her patience / professionalism and efficiency was first class throughout.

When I eventually arrived in Brazil it was raining - my tour guide who met me at the airport was very supportive and took me around to a few places of interest and for a meal.

The official tour was in a coach / bus that took me and a group who I knew none of the to places of interest- but when we hit sugar loaf mountain / cable car ride and the famous Christ statue that is when my breath was taken away - the view was stunning.

We then went to a restaurant for a nice buffet.

After I walked on my own on Copacabana beech and had a greater experience - food / people / music / sea / sunshine- what a rush.

I felt safe at all times even with shop keepers who knew I did not know the local language.

My holiday started with a very skeptical attitude and has ended with my thinking how to plan the next one if God spares my life.

The holiday was wonderful and has to be repeated- just walking on the beech alone is a holiday in itself.

To Kim Kim - Lucinda and her crew - thank you for making a miserable old fart of a middle aged man have an experience of a lifetime

Rating - mega great

Kevin Moses

Not just a typical travel agency · Costa Rica - Dec 30 - Jan 8, 2020

We booked the whole CostaRica 10 days tour through KimKim. The people who helped us with planning and while we were on vacation were extremely helpful. They answered all our questions and made several changes to the itinerary, activities, and hotels to accommodate us. The activities were planned well, the travel from one destination to another was nicely arranged. We stayed at three hotels - Hotel Arenal Manoa, Senda Monteverde and Shana at Manuel Antonio. The hotels Arenal Manoa and Senda... read more

We booked the whole CostaRica 10 days tour through KimKim. The people who helped us with planning and while we were on vacation were extremely helpful. They answered all our questions and made several changes to the itinerary, activities, and hotels to accommodate us. The activities were planned well, the travel from one destination to another was nicely arranged. We stayed at three hotels - Hotel Arenal Manoa, Senda Monteverde and Shana at Manuel Antonio. The hotels Arenal Manoa and Senda were of luxury style. Senda's service was just extra-ordinary. However, the hotel Shana, its food, and its service are not of luxury caliber. My only suggestion is for the KimKim team to review this hotel before recommending it as a luxury option.

Karen

Excellent local consultant · Bolivia - Jan 10 - Jan 15, 2020

Traveler: Karen H. - Local specialist: Milenka Omireis

Milenka was excellent to work with. She was very responsive to my many questions while planning the trip and was very flexible and helpful when we had to make a major change a few weeks before embarking on the trip. All of the guides, drivers and planned experiences were absolutely wonderful.

Aseeb

Jack was exceptional! · Myanmar - Jan 3 - Jan 14, 2020

Traveler: Aseeb A. - Local specialist: Jack Burma

Jack was exceptional. From the planning stages to the end of the trip, Jack was always willing to accommodate my numerous requests to customise the trip.

In addition to the standard plans, Jack helped me to plan the whole trip to meet my specific requirements. Even when some of the guides were not up to the expectations, Jack was quick to get involved and sort things out for me.

I would definitely recommend Jack for anyone visiting Myanmar!

Jack Burma profile photo
Jack Burma, local specialist, responded to this review:

Thank you Aseeb for this excellent feedback. Always happy to do a great job and this feedback is truly encouraging for us to serve our customers better.

Hoping to see you again in Myanmar.

All the best,
Jack

Very pleased · Morocco - Dec 28 - Jan 15, 2020

Traveler: Laura J. - Local specialist: Hakim Alibouche

We are so pleased we chose Kimkim to organise our Moroccan adventure. Our driver, our accommodation, our itinerary, our guides - everything was incredibly well executed and communicated. We saw tour buses everywhere and were so glad that our trip was customised and local. We wouldn't hesitate to recommend Hakim and his team.

My family is a very active bunch and we love ... · Costa Rica - Dec 29 - Jan 5, 2020

Traveler: Eve B. - Local specialist: Randall Jiménez

My family is a very active bunch and we love adventure and keeping busy. We certainly had all of this on our vacation. Randall listened to what we wanted, and was easy to contact regarding changes in plans and what we wanted to do. We spent the first half of our trip at La Fortuna and the second half in Manuel Antonio. Our accommodations at Manuel Antonio were fabulous, with outrageous views, helpful staff, spacious for our family of 6. I usually like to plan my own trips, but having Randall took a lot of the load off and it was nice having someone to help out when issues arose.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Eve,

Thank you for your review of the trip and the service that you received from me before and during your vacation. It makes me happy that you have enjoyed your vacation, especially your last nights at Los Altos Preserve in Manuel Antonio, I know it is a gorgeous place to stay.

We hope to have the chance to welcome you and your family again in our country.

Best,
Randall

Oliver,First, let me say that we enjoyed our... · Colombia - Jan 2 - Jan 12, 2020

Traveler: John B. - Local specialist: Oliver Fischer

Oliver,
First, let me say that we enjoyed our trip and have no regrets. Kimkim and you generally did an excellent job. The hotels were generally a pleasure, with a great deal of character. There were odds and ends they could do better, but we were quite happy with them. The pace we had worked out gradually before the trip was just about right. We had enough time to simply wander on our own, which we value. I think there is a tendency to try to pack in too much, and we were glad we had pushed... read more

Oliver,
First, let me say that we enjoyed our trip and have no regrets. Kimkim and you generally did an excellent job. The hotels were generally a pleasure, with a great deal of character. There were odds and ends they could do better, but we were quite happy with them. The pace we had worked out gradually before the trip was just about right. We had enough time to simply wander on our own, which we value. I think there is a tendency to try to pack in too much, and we were glad we had pushed back a little to ensure a more relaxing pace.
In terms of the tours, the fishing tour at Cartagena was the highlight, because it was so participatory, but the tour of Cartagena town was extremely well done too. The guide was really knowledgeable and enjoyed sharing his knowledge of Cartagena with us. The tour in Tayrona Park was fine, but I only managed two hours of the four-hour activity. The guide did a good job of substituting a route I could manage. On the tours, our one general comment is that it would be helpful to have a more detailed idea of what is involved ahead of time. I wonder if it would be possible for the tour provider to get on the phone with the customer the day before the tour to go over what is planned and answer any questions.
The only significant problems were on the Amazon part of the trip. We arrived in mid-afternoon and were met, though by people from a different organization than you had mentioned. There was an excellent translator, someone hired just for our visit. She provided the continuity for our trip but because she had not worked with the organization before, she was learning how they worked as we went along. We asked for an itinerary for the four days in the Amazon, but no one seemed to know the program beyond the broadest terms. We should have had the time to sit down with someone from the agency to discuss a detailed itinerary and should have spent that night in Leticia, repacking for the field. Instead, right off the plane, we were taken to their office and asked to repack for the trek, to don rubber boots to go to meet an indigenous leader that afternoon. We walked for an hour or two on muddy roads to a large traditional home to listen to a community leader hold forth on the traditional devotion to the environment and brotherly love. To be honest, it wasn’t worth the trek. We stayed that night in a local hotel that was basic but very well managed. We were told that the next day we would walk a half hour to an indigenous facility called Merisha on a lagoon near the Amazon, in Peru. From our earlier communications I gather you had been told it was not too ambitious a trek for me. I was told the same thing, that it would be a half-hour walk through the jungle.
I can only say that that assessment wildly off base. Much to the trip was wading through flooded jungle, through thick growth, water up to our knees, negotiating brambles and poor footing and tangled roots underwater. There were swarms of mosquitos and other biting insects. It was a very challenging trek even for my wife and because her boots were not high enough, the guide had to carry her on his back at several deeper places. He provided interesting insights as we went but it took us nearly three hours to complete the walk, without a stop. We arrived at Merisha absolutely exhausted.
Facilities in Merisha were rudimentary but of course we expected that. The lagoon and river there were magical and the guide was very competent, and inspired confidence. We never felt insecure, just exhausted tired and frustrated. Frustrated because on arrival at Merisha we found tourists arriving on day trips, having come by boat on a flooded road a stone’s throw from where we had embarked on our trek. We demanded to return from Merisha by boat and at first this was resisted. Later, it was agreed to if we paid extra (not much). It was an easy trip and took twenty to thirty minutes.
There seem to have been failures in communications between Kimkim and the local agency and between the local agency and the contractors they used. I think I made my condition clear before the trip and cannot imagine how anyone imagined I wanted to deal with an ordeal like the trip to Merisha.
In our earlier discussion you had stressed that it anything seemed to much, we could simply not to it. That seemed reasonable at the time. But it assumes an informed decision, and we were not always given enough information and sometimes given incorrect information. Plus, once you are a couple of miles into the jungle and you realize what you have gotten into, and the guide tells you it is just as far to go back as to go ahead, just dropping out is not an option.
The next day, back on the Amazon, we embarked on a mototboat trip involving several stops, interesting and not too tiring. Again, the translator was very helpful. The only downer was at a monkey island park where we were swarmed by tiny monkeys. One snatched my hat and another scratched (bit?) the top of my head badly enough for it to bleed. Fortunately, we and the translator had first aid supplies. I believe it was a scratch and not a bite but I will see my doctor tomorrow and get a rabies shot, just to be on the safe side.
When after the boat ride we returned to Leticia, we were taken to the office of the local agency to retrieve our suitcases and go to our hotel. The hotel was an older place, and at first seemed ok. But our room was an ugly share of green, and bare except for a couple of metal frame beds with matresses made up with sheets and pillows. It felt like a hostel room, just with fewer beds. There was a small unattractive bathroom and no hot water, indeed to water was icy. After three days in the jungle, dirty, our hair matted with sunscreen and insecticide, and bone tired, the hotel was an extremely disappointment. After I googled other hotels in Leticia, and found there were much better options, we asked to be moved. You declined to do so, saying that the local agent had made the arrangement and was the one who had to deal with it. After one quite unpleasant interview with a woman who had arranged the trip and was remarkably rude, the local agency’s logistics chief turned up and moved us to a better hotel, at their cost. We appreciated it very much. I did not appreciate your washing your hands of the situation.
I think you can see that the Amazon portion fell short of expectations. We would do it again but mistakes were made that should have been avoided, largely through failures to communicate expectations clearly, I suspect. I think all concerned had good intentions but I do hope that future travelers to the Amazon with KimKim can arrive with clearer expectations and find fewer surprises.
Best, John Bruce

Fantastic! · China - Jan 8 - Jan 15, 2020

Traveler: David L. - Local specialist: Peicy Wang

I had a great time in China. My tour guides were great! Shout out to the guides Yan, Fish Lee, and Run for the great service. Also, the drivers got us to each location safe and sound and they are very much appreciated. I really enjoyed all of our sightseeing locations. One of my most memorable activities was the dumpling making class in Xi’an. The local family was very nice and cooked some very delicious dishes for us. Great hospitality! Overall, I had a very positive experience booking with KimKim, who referred us to Peicy, our travel consultant, and I am looking forward to our next trip!

Costa Rican Adventure · Costa Rica - Dec 31 - Jan 11, 2020

Traveler: Deb S. - Local specialist: Randall Jiménez

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the... read more

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the daytime. We had several nature tours and a fab zip line excursion in Monteverde. Check out one of our guides Instagram sites: Jpablo_cruz226. We also visited the Mt Arenal area and a memorable highlight for us was the river cruise on the Rio Frío in the Cano Negro reserve with guide Joudan, who was especially knowledgeable. All the transfers and flights that Randall arranged for us went off without a hitch; we found two of the drivers, Jose and Jorge most helpful and professional. We also had a rented car and adventures driving the winding bumpy roads. If we had been choosing our own vehicle it would have been under powered and wrong for the terrain; but with a good travel agent to help we enjoyed the ride! We also had a cool domestic flight in a teensy plane to round out our transportation experience. It was great to see the ocean, jungle, crop lands, and mountains from a birds eye view. Sansa Air was excellent.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Deb,

Thank you for your feedback, I am glad that we didn't disappoint you with your decision of using a travel agent for the arrangements of your vacation and that you found useful the suggestions that I gave you along the process.

I really enjoyed reading your feedback and the experiences that you had during the different activities that we coordinated and also about the service received from our drivers.

I wish you and your family all the best in this new year and we hope to have the chance to welcome you again in the future.

Best,
Randall

Family Adventure to NZ really lives up to its hype! · New Zealand - Dec 25 - Jan 8, 2020

Traveler: Helen M. - Local specialist: Emeline Rose

Emeline did a phenomenal job carefully exploring and matching our desired sites, interests, activities, budget and timeframe with an action-packed itinerary and travel arrangements that were perfect for our family’s first trip to New Zealand. Having limited knowledge of the country nor time to plan ourselves, we really relied on Emeline’s expertise and guidance. She did not let us down! Highlights included mountain biking in the Redwoods Forest of Rotorua, hiking the Tongariro Alpine... read more

Emeline did a phenomenal job carefully exploring and matching our desired sites, interests, activities, budget and timeframe with an action-packed itinerary and travel arrangements that were perfect for our family’s first trip to New Zealand. Having limited knowledge of the country nor time to plan ourselves, we really relied on Emeline’s expertise and guidance. She did not let us down! Highlights included mountain biking in the Redwoods Forest of Rotorua, hiking the Tongariro Alpine Crossing, wine tasting in Martinborough, whitewater rafting in Queenstown, a cruise on the Milford Sound, exploring the Te Anau Glowworm caves, jet boating and hiking along the Matukituki River by Wanaka and hiking the Hooker Valley in the shadow of Aoraki Mount Cook. She really helped us to optimize our 15 days, steering us away from locations that were not feasible if we wanted to contain time we’d spend in the car each day, while suggesting local highlights to take in as we travelled. We especially enjoyed our boutique, B&B accommodations in Rotorua, Wanaka and Twizel. Emeline and the Once Upon a Trip team were very responsive to our last minute booking requests and any questions we had. Trip was a success... our adult daughters want to travel again with us! Looking forward to our next trip to New Zealand and engaging Emeline in the planning!

Wonderful Myanmar · Myanmar - Jan 3 - Jan 12, 2020

Traveler: Ian R. - Local specialist: Anne Cruickshanks

Anne was outstanding from initial contact, providing excellent advice during the planning phase and at every point during the trip. Nothing seemed too much trouble and she certainly goes the extra mile. The trip was wonderful and full of surprises. The daily itineraries were well balanced but it felt like every day had an unexpected bonus whether it was e-bikes in Bagan or the Irrawaddy cruise boat in Mandalay. We also loved meeting Anne in Mandalay. This was easily the best organised... read more

Anne was outstanding from initial contact, providing excellent advice during the planning phase and at every point during the trip. Nothing seemed too much trouble and she certainly goes the extra mile. The trip was wonderful and full of surprises. The daily itineraries were well balanced but it felt like every day had an unexpected bonus whether it was e-bikes in Bagan or the Irrawaddy cruise boat in Mandalay. We also loved meeting Anne in Mandalay. This was easily the best organised holiday we have had and we have had many. Our high expectations for the trip were exceeded.
We loved Myanmar and the people. The guides (Wai, Nay, Thinzar and Naing) were all superb....knowledgeable, enthusiastic, flexible and charming.
We were glad we did the trip in the order we did (Yangon, Mandalay, Bagan, Inle Lake) as highlights increased as we moved through the locations. There were certainly many highlights but the balloon trip over Inle Lake probably takes the accolade.
The hotels have all been great, with the Sanctum Inle Lake up there as amongst the best that we we have ever stayed in!
I also think the holiday was excellent value. So all in all a holiday to remember.

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Mingalarbar Ian,
Thank you for sharing your feedback and delighted that your Myanmar holiday exceeded your expectations! We do put a lot of effort in to ensure the trip is well organized and hassle-free, so I'm glad you were able to just relax and enjoy each experience along the way. I'll be sure to share your kind review with our guides, your balloon pilot in Inle and with the team at Sanctum Inle!
Best regards,
Anne

It would have been a lot better if ferry timi... · Norway - Dec 20 - Dec 26, 2019

Traveler: Sangita N. - Local specialist: Julia Plaschke

It would have been a lot better if ferry timings were taken into planning. We reached Bodø on Saturday from Oslo, not much to do. On Sunday ferry to Lofoten was not till 1 pm so lost morning. Reached Lofoten at 4.30 pm it was pitch dark so not much to see . So literally 2 wasted days Hurtigruten to Tromso cancelled no one’s fault . Rushed to Ice hotel that evening. That was fun
Next day after dog sledding we waited 2 hrs for nothing before getting dropped at hotel .
Christmas evening and... read more

It would have been a lot better if ferry timings were taken into planning. We reached Bodø on Saturday from Oslo, not much to do. On Sunday ferry to Lofoten was not till 1 pm so lost morning. Reached Lofoten at 4.30 pm it was pitch dark so not much to see . So literally 2 wasted days Hurtigruten to Tromso cancelled no one’s fault . Rushed to Ice hotel that evening. That was fun
Next day after dog sledding we waited 2 hrs for nothing before getting dropped at hotel .
Christmas evening and day Tromso was shut so we stayed at hotel . Last evening was good we got to see northern lights so it was good
I think days could have been better planned depending on local closings . That was the purpose of getting a local planner. I received car refunds but not Hurtigruten refund

Segal

I arranged my trip with Bilal not Yasantha. ... · Sri Lanka - Dec 22 - Jan 5, 2020

Traveler: Segal A. - Local specialist: Yasantha Kuruvita Arachchi

I arranged my trip with Bilal not Yasantha. Arrangements for my trip was good. Not perfect only because initially Yasantha never returned my calls. Bilal was good but also not great at returning calls. Bilal did a good job planning my trip. Once I got to Srilanka my driver was excellent. Excursions and hotels were great also.

We had a super time and felt very supported. ... · Colombia - Dec 26 - Jan 5, 2020

Traveler: Margie L. - Local specialist: Chio Tabakman

We had a super time and felt very supported. Chio was there for every little question I had! All the drivers, hotels and tour people were on-time and extra nice. I'm so pleased.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Margie! It was my pleasure assisting you during your trip :)

Elizabeth

"this is the best trip ever, mommy" · Myanmar - Dec 25 - Jan 4, 2020

Traveler: Elizabeth S. - Local specialist: Anne Cruickshanks

My 23-year-old daughter and I chose to visit Myanmar to learn more about the fascinating culture, history, political transitions, and people there. Anne planned an 11-day adventure for us which far exceeded any expectations. We had an amazing time!

First, I will say that I barely needed to communicate with Anne. She “got” how I travel almost immediately and my trust in her decisions was gave me no worry. I could focus on the rest of my travels and the rest of my life. We spent the first two... read more

My 23-year-old daughter and I chose to visit Myanmar to learn more about the fascinating culture, history, political transitions, and people there. Anne planned an 11-day adventure for us which far exceeded any expectations. We had an amazing time!

First, I will say that I barely needed to communicate with Anne. She “got” how I travel almost immediately and my trust in her decisions was gave me no worry. I could focus on the rest of my travels and the rest of my life. We spent the first two nights at the Mercure in Mandalay. Nay was the first of several guides Anne arranged. Each of them is OUTSTANDING! Nay has spent a lot of time guiding trekkers, which we were not on this trip, and so he led us on a beautiful bike ride through the countryside outside of the city. We opted to start and end inside the city and I’m happy we did. We could handle the busy streets and we got to see some interesting sites. In the outskirts we stopped several times to learn about different industries and had lunch at a nunnery, which prepared and educated us on this fascinating side to Myanmar culture that we revisited everywhere we went. Nay also showed us other Mandalay sites — the sunset from high up, the World’s Biggest Book and the last remaining building from the former Royal Palace. Nay is lovely!

Our next two nights were spent aboard the Strand Cruise, motoring down the Irrawaddy. We visited U-Bein Bridge, Mingun, and Ava. Site visits included a tuk-tuk ride and a horse and cart ride…so fun. And the boat accommodations were wonderful. We upgraded our room upon arrival because there was a larger one available and the staff could not have been nicer. The entire crew deserve incredible accolades! All the details, the food, the excursions (Aung was our guide from The Strand Cruise), the entertainment, the rooms, everything was lovely. On the second evening dinner was served shoreside BBQ style. The crew had string lights, a bonfire, music, and had raked the sand into intricate patterns. Magical!

Our next two nights were in Bagan, which I could go back to tomorrow! We loved it. Numbers vary but I’ll use 8,000 — temples, pagodas and other religious monuments litter the landscape and sparkle with their gold. Thin was our guide in Bagan and she is really engaging. She grew up literally among the temples and was moved by the government to New Bagan before the site became a UNESCO site. I was super excited when we arrived at the e-bike stand to get our bikes, but my daughter was not. No problem…Thin just put her on the back of her bike and off we went! That is the way to travel there, scooting among the temples on the small pathways. We saw a LOT of incredible temples, each unique and full of stories. We visited a lacquer workshop where Thin’s mom used to work. They give a wonderful and really impressive explanation of the process. It will wow anyone, the amount of labor involved. We stayed at the Aureum Palace, which, if in your budget, is worth it! It’s in the middle of the site and I’ll bet one could not build a hotel there anymore. Views are stunning. The next morning was an early one for our balloon ride. Again, if in the budget DO IT! Enough said. That afternoon, another DO NOT MISS: May’s cooking class. May could run a Fortune 500. She had the 12 of us from 3:30 to 7:30. We made 21 dishes in her back patio on eight open flame wood stoves. She introduced all the ingredients, let us make choices, gave assignments for prep and manning the stoves. Everyone participated, everyone learned and the spread on the table was so impressive. I’ve been doing these cooking classes in various places on my travels and this one tops them all. May was so well organized that we were just finishing up the meal when our guide came to collect us. Not easy to do! As we were walking out, we passed an open garage facing the street filled with books on shelves, because May runs a free library for her community. 🙂

The next morning we took the first of our two in-country flights to Heho and drove to Kalaw. There, we met our next guide, Naing, who we LOVED! (Recommended reading: The Art of Hearing Heartbeats and A Well-Tempered Heart by Jan-Philipp Sendker). We stopped at Pindaya to visit the famous cave filled with thousands of Buddhas…pretty crazy! And we stopped at a local home to learn about their tea crops and the famous tea leaf salad, and at a local market for bulls, and the local every-five-day market which happened to fall on that day. We stayed overnight in Kalaw Heritage Hotel in order to drive the next morning to the Green Hill Valley Elephant Camp, a retirement home for logging elephants. We spent the day feeding and bathing the eight elephants in residence there, learning about their history and medical requirements, and eating a delicious lunch. I could go on an on about these beautiful animals, and certainly our phones are filled with special images of our time spent with them…it’s a special, special place and so beautiful. I would like to retire there. We drove to Inle Lake afterwards, which is where Naing grew up. We stayed at the beautiful Aureum Palace Resort on Inle. Naing picked us up the next morning by boat for a full day on the water. This was another highlight. We chose to visit a lotus fiber weaving factory and a silver factory. Then we had the most amazing experience: Naing took us to his home, where his sister-in-law cooked us a delicious meal and we got to sit around and chat (with Naing’s help) with his aunties and his mom, who put thanaka on us. His home is a traditional wooden one on pillars lining the lake. Wandering after lunch over bridges and alongside homes, and experiencing Naing chat with everyone he passed was really special. He is special.

We flew to Yangon the next morning to meet our final guide, Sandar. Each one of our guides, carefully chosen and nurtured by Anne, are young, eager, enthusiastic, transparent, delightful people. Our experience throughout our journey would not have been possible without them. And it’s clear that Anne knows how to not only find the right people, but communicate and manage them too. Sandi is adorable. The best way to learn about cultures is by sitting down to eat with local people. We did that throughout our trip. In Yangon, with Sandi, the experience was even more immersive. She is so chatty and funny and sweet. A simple stop at a street stand because my daughter was hungry, turned into an experience with crickets, the difference in taste between males and females, which ones her husband would like her to bring home, and more. Hilarious. Sandi guided us through the famous Shwedagon Pagoda the next day. I was really glad we organized the trip this direction, from Mandalay to Yangon, finishing with this impressive site. We went in the evening of the local new year, so it was a bustling scene, beautiful with the moon and the people and the spirituality of it all. A wonderful way to conclude our journey.

My daughter and I highly recommend Anne, Myanmar Pure and kimkim as travel planners. I’ve planned many trips in my life and just didn’t have the bandwidth. Anne connected with my request and created the exact experience I was hoping for. My daughter repeatedly said, “This is the best trip I’ve ever been on, Mommy.” Is there anything better? And we cannot wait to return someday to Myanmar — to connect with such a diversity of people, walk and ride through so many beautiful places, eat the delicious food, and feel the spirituality. Thank you!

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Dear Liz,
Wow, thank you for sharing this beautiful summary of your Myanmar journey- it makes me smile reading it and knowing you enjoyed the different experiences and interactions along the way! I will share this with Nay, Thin Zar, Naing and Sandi, as well as May and the crew from the Strand - they will all be thrilled to know you had such a memorable mother-daughter holiday!
We would love to welcome you back again to explore some of the more off-the-beaten track destinations (or to plan your retirement at Green Hill Valley!)
Many thanks,
Anne & The Myanmar Pure team

Patagonia once in a lifetime trip! · Patagonia - Dec 26 - Jan 11, 2020

Traveler: James L. - Local specialist: Erin Wiley

Patagonia was a once in a lifetime trip for me & my wife for our honeymoon. It was everything we could have hoped for and more. Erin helped to meticulously plan the trip throughout with her fantastic knowledge of the local areas and activities.
There were so many highlights including: wine tasting in the Casablanca valley, trekking to the base of the towers in Torres del Paine, horseback riding in Puerto Natales, white water rafting in El Chalten and an amazing zodiac boat trip down the... read more

Patagonia was a once in a lifetime trip for me & my wife for our honeymoon. It was everything we could have hoped for and more. Erin helped to meticulously plan the trip throughout with her fantastic knowledge of the local areas and activities.
There were so many highlights including: wine tasting in the Casablanca valley, trekking to the base of the towers in Torres del Paine, horseback riding in Puerto Natales, white water rafting in El Chalten and an amazing zodiac boat trip down the Magellan Strait.
However, of particular note was Patagonia Camp. This place was an absolute treat for us staying in a luxury yurt in the middle of the Patagonian wilderness. I would highly recommend it.
Overall the trip was very well organised. There were a couple of instances where some of the timings for pickups were slightly out (so worth double checking timings!) but this was quickly and easily resolved during our travels with no effect on our enjoyment of the trip.

Memorable Trip · Colombia - Dec 21 - Dec 31, 2019

Traveler: Sharda P. - Local specialist: Natalia Rojas

Our 10 day trip to Colombia was a very memorable one. We weren't sure what to expect, but were pleasantly surprised. Beautiful country and people. Natalia was extremely helpful and responsive to all our questions, queries and concerns. she was connected via whats app and available for any questions during our trip. Since our trip was in December, she was even working on the 25th addressing our needs. From putting the itinerary together and catering to our specific requirements; Natalia was... read more

Our 10 day trip to Colombia was a very memorable one. We weren't sure what to expect, but were pleasantly surprised. Beautiful country and people. Natalia was extremely helpful and responsive to all our questions, queries and concerns. she was connected via whats app and available for any questions during our trip. Since our trip was in December, she was even working on the 25th addressing our needs. From putting the itinerary together and catering to our specific requirements; Natalia was awesome. we had 8 versions of the plan and she patiently helped us with tips and recommendations. The two of the tour guides she arranged were excellent; Claudio who was our guide in the Amazon and Carlos Valencia in Medellin.
This was our first trip via KimKim and very happy.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Dear Sharda,
Thank you so much for your feedback.
What makes me so happy is that you were surprised by the beauty of Colombia! Don't hesitate to talk about this country around you.
It was a pleasure to assist you.
All the best for the future
Regards
Natalia

Damian

8 Great days in Morocco! · Morocco - Dec 20 - Dec 28, 2019

Traveler: Damian L. - Local specialist: Brahim Bourrich

Overall this was a great trip, from the planning phase to the actual trip and destinations. Brahim the local travel agent was very responsive by email and did a great job in answering all our questions. We had some doubt about the size of the car as we had 3 adults, 2 kids and luggage, but Brahim ensured that the vehicle would be large enough for us. Sure enough it was a 3 row van and very comfortable for the long driving days (max one day was 6.5hrs), with stops of course.

Things to be... read more

Overall this was a great trip, from the planning phase to the actual trip and destinations. Brahim the local travel agent was very responsive by email and did a great job in answering all our questions. We had some doubt about the size of the car as we had 3 adults, 2 kids and luggage, but Brahim ensured that the vehicle would be large enough for us. Sure enough it was a 3 row van and very comfortable for the long driving days (max one day was 6.5hrs), with stops of course.

Things to be aware of:
The riads in Fez and Marrakesh were amazing. These are big cities and accommodations are not an issue, stay in riads if you want an authentic experience.
The hotel in Chefchaouen was sub-par, but we contacted Brahim and he quickly addressed the issues and provided us with an acceptable solution.

All cities, towns and villages were an amazing experience. Special shout out to our driver Amine, who was more than we could ever had hoped for. Polite, great with the kids, knowledgeable and kept us on time every day. Note: the driver and car is a BIG part of this type of trip as you are spending a lot of time in the car, so you really want it to be setup right.

We would use KimKim again in the future for any customized travel plans, their website is very easy to navigate.

Thank you everyone!

Brahim Bourrich profile photo
Brahim Bourrich, local specialist, responded to this review:

Dear Damian,

Thank you very much for your precious feedback. It has been a great pleasure to plan your trip in Morocco! I am also very happy to hear your driver Amine was superb as expected and for sure he'll be totally satisfied with your feedback :)

I hope to have you again in Morocco with another program to discover the other hidden sites of my country!

Best,
Brahim

George

Trip of a lifetime to Morrocco · Morocco - Jan 3 - Jan 11, 2020

Traveler: George D. - Local specialist: Abdellah El Asely

Trip of a lifetime to Morrocco

We wanted to take a holiday with our three children to visit a new country to experience the culture, people, history and experience new things.

KimKim delivered a tour/trip that could not have been better. Abdel’s local experience in Morocco coupled with his honest, caring and hard-working attitude paved the way for this trip to become a reality. We did not have to worry about a thing once on the ground due to his colleague Samir. Samir took care of our... read more

Trip of a lifetime to Morrocco

We wanted to take a holiday with our three children to visit a new country to experience the culture, people, history and experience new things.

KimKim delivered a tour/trip that could not have been better. Abdel’s local experience in Morocco coupled with his honest, caring and hard-working attitude paved the way for this trip to become a reality. We did not have to worry about a thing once on the ground due to his colleague Samir. Samir took care of our family like they were his own.

When we venture out again and look to explore another part of the world, we will trust KimKim to handle every detail. They are experienced, professional and above all, honest and realistic about the details and expectations.

Dan

My children and I had our health put at risk ... · Nepal - Dec 31 - Jan 12, 2020

Traveler: Dan P. - Local specialist: Kripa Sunuwar

My children and I had our health put at risk by the disgusting state of the accommodation on the trek. We were not told to bring bedding. We booked a luxury accommodation package at $20,000 usa for three people ( two of which were sharing a room) and 11 days. We were booked into accommodation with no running water no power and no heating. We had to beg every 30 minutes to keep the central wood burning kettle stove alight. We had no room heating in any lodge. The last... read more

My children and I had our health put at risk by the disgusting state of the accommodation on the trek. We were not told to bring bedding. We booked a luxury accommodation package at $20,000 usa for three people ( two of which were sharing a room) and 11 days. We were booked into accommodation with no running water no power and no heating. We had to beg every 30 minutes to keep the central wood burning kettle stove alight. We had no room heating in any lodge. The last lodge was a filthy $30 a night tea house. My daughters were reduced to tears when they saw the mouldy bathrooms, stained beds with no sheets.
It was -15 degrees inside and out. We had not been told to bring sleeping bags. in fact we were told not to.
We were defrauded into a holiday of very low standard while paying a premium price. A number of the properties we visited would be closed by Australian standards for health issues.
Both Raj and Kripa were very keen to take out money while there was a great lack in their knowledge of the properties and service provided. They basically stole our money and our annual holiday together. You should be ashamed of yourselves for this calous and dangerous treatment of other human beings. You will never be forgiven for such a terrible and dangerous situation. I would like to talk personally to Max the owner of mountain trails to alert him to the dangerous undertakings of his Nepal team.

Unbelievable experience! Wonderful trip · Thailand - Dec 24 - Jan 4, 2020

Traveler: Beejal P. - Local specialist: Ha Thu

Ha planned an unbelievable trip for us! She’s great!

Excellent · Peru - Jan 6 - Jan 13, 2020

Traveler: Omar N. - Local specialist: Carla Pando

Our guides Arturo, Wilson and Ronald were very good. We enjoyed all parts of the trip. The food tour in Lima was great and a lot of fun. The hotel in Sacred valley was amazing, and we found the tours of the different Inca sites and Macchu Picchu to be interesting and informative. The only negative was the hotel in Cusco - Hotel Palacio Manco Capac. We felt the rooms were too small, the wifi was weak inside of the room and the service was very slow in that particular hotel.

The trip was great! Well planned in every res... · Portugal - Dec 25 - Jan 4, 2020

Traveler: Allyson A. - Local specialist: Sam Lister

The trip was great! Well planned in every respect. It made sense to stay in only 3 places and not move around every day. All 3 hotels were great - we especially loved Casa Balthazar, everything about it. We enjoyed all three cities. The excursions to the port distillery could have been done in an hour at most, they didn't have much to show or explain, it was mostly tasting the 3 different ports. The trip to the fishing village was nice but not much to see - lunch was good, but it didn't... read more

The trip was great! Well planned in every respect. It made sense to stay in only 3 places and not move around every day. All 3 hotels were great - we especially loved Casa Balthazar, everything about it. We enjoyed all three cities. The excursions to the port distillery could have been done in an hour at most, they didn't have much to show or explain, it was mostly tasting the 3 different ports. The trip to the fishing village was nice but not much to see - lunch was good, but it didn't need 1/2 day. I loved the walk around the University at Coimbra, learning about the culture of the place, and we arranged to hear good Fado there and had probably our best meal of the whole trip at No Tacho.
W e loved visiting Alviera and to Costa Nova on the trip between Porto and Coimbra, those were great stops. Between Coimbra and Lisbon we stopped at Tamor on the advice of people we met along the way, but it was closed. We went to Nazare, which was fun - the surfers and the ladies in their 7 skirts, and to Fatima as well. All the guides were good, they have done their homework and are well informed - our favorite was Tiago in Lisbon, took us to see lots of things one wouldn't ordinarily notice and was very personable. We learned a lot of history, ate a lot of great food and drank great wine, did a lot of walking (it seemed to be all up, rarely down), had amazing weather. It also made a big difference that most of the people, the younger ones at least, spoke English. Altogether a wonderful trip! Thank you!
Allyson and Bruce

Sam Lister profile photo
Sam Lister, local specialist, responded to this review:

Hi Allyson!
Thank you so much for your detailed feedback and for sharing so many great photos!!! We're really glad you guys had a good time and were able to celebrate Christmas and New Year in style!!! I agree with you, it's incredible how you always seem to be going uphill in the big Portuguese cities!!

Un abrazo fuerte,
Sam

Michelle

Beautifully planned! Excellent job! Thank you😊 · Iceland - Dec 26 - Jan 3, 2020

Traveler: Michelle B. - Local specialist: Pauline Odinot

Our trip was beautifully planned by Pauline. We did a 10-Day Winter Drive in the southern half of Iceland. Her itinerary was very detailed with interesting stops, restaurant recommendations and all hotel accommodations, noting what each hotel included. Our trip didn't go without mishaps, but to no fault of kimkim. They actually went above and beyond to make sure things worked out for the best. Our original flight was canceled causing us to arrive at 2am an entire day later than planned, but... read more

Our trip was beautifully planned by Pauline. We did a 10-Day Winter Drive in the southern half of Iceland. Her itinerary was very detailed with interesting stops, restaurant recommendations and all hotel accommodations, noting what each hotel included. Our trip didn't go without mishaps, but to no fault of kimkim. They actually went above and beyond to make sure things worked out for the best. Our original flight was canceled causing us to arrive at 2am an entire day later than planned, but they hustled and rearranged excursions and even had our van delivered to us 45 minutes from the airport at no charge. Pauline was on vacation the same time we were, but I called the number given and Michele and others jumped right in and took over. Thanks to each and every one who made our trip a success!

Amazing experience! · Kenya - Dec 24 - Jan 4, 2020

Traveler: Marcos G. - Local specialist: Susan Deslaurier

Amazing experience!

Susan Deslaurier profile photo
Susan Deslaurier, local specialist, responded to this review:

Thanks Marcos, happy to hear that you enjoyed your trip!

Our private trek (EBC, Chola Pass, Goyko) · Nepal - Nov 16 - Dec 7, 2019

Traveler: Lisa J. - Local specialist: Kripa Sunuwar

Our private trek (EBC, Chola Pass and Goyko lakes for two) was organised by Kripa last minute and was a fantastic experience. All went as planned and Kripa was accomodating to last minute changes. Our guide Rishi took expert care of us up the mountains and knew exactly how much we could do in one day adjusting the pace or the meal stops to our daily needs. I couldn’t recommend these two people highly enough. In addition to the trek when my partner fell ill in Kathmandu, Kripa was there... read more

Our private trek (EBC, Chola Pass and Goyko lakes for two) was organised by Kripa last minute and was a fantastic experience. All went as planned and Kripa was accomodating to last minute changes. Our guide Rishi took expert care of us up the mountains and knew exactly how much we could do in one day adjusting the pace or the meal stops to our daily needs. I couldn’t recommend these two people highly enough. In addition to the trek when my partner fell ill in Kathmandu, Kripa was there ready to assist with anything we needed. We really felt looked after and cared for and had a great time despite the illness. The Chola pass was my highlight, just so peaceful and serene. Nepal 2020 - book it!

Awesome Family Adventure in China! · China - Dec 11 - Jan 6, 2020

Traveler: May Y. - Local specialist: Peicy Wang

Peicy helped us organized a fantastic 4 weeks trip to China. This was not an easy task as there were 7 of us in the group, ages 11 to 91. We covered four provinces with one plane ride and many train journeys including an over night train. It was flawless. We loved the hotels that she arranged for us in many great places. They were all unique and allowed for very easy walk to food and sites. I speak fluent Chinese, so do my parents who came in the trip. Her recommendation for places where we... read more

Peicy helped us organized a fantastic 4 weeks trip to China. This was not an easy task as there were 7 of us in the group, ages 11 to 91. We covered four provinces with one plane ride and many train journeys including an over night train. It was flawless. We loved the hotels that she arranged for us in many great places. They were all unique and allowed for very easy walk to food and sites. I speak fluent Chinese, so do my parents who came in the trip. Her recommendation for places where we should still have a guide was excellent. The whole plan was slow enough for the grandparents and interesting enough for us and the kids. All the guides were very knowledgable and patient with our big family, especially Alvin in Kunming and Baima in Shangrila. All the drivers were very punctual and helpful, especially the one in later part of Yunnan. We couldn't thank Peicy enough for her help! Thank you so much for helping us with such a wonderful once in a life time experience! Kim Kim is very good at finding local experts to make your trip fantastic.

Reham

I LOVED Jordan! What a beautiful country. · Jordan - Dec 15 - Dec 21, 2019

Traveler: Reham H. - Local specialist: Margherita Clerici

I LOVED Jordan! What a beautiful country. Margherita was a delight to work with and made everything so easy. She did a wonderful job planning my trip and I actually think I could have stayed longer if I could! My driver Hasan was so friendly, helpful and accommodating. Was fun chatting with him throughout my stay.
Really, this was one of the best trips I've been on so thank you!

Margherita Clerici profile photo
Margherita Clerici, local specialist, responded to this review:

Dear Reham,

thank you soo much for your super kind review, I am really happy you enjoyed beautiful Jordan and it has been a pleasure to organize your trip, I will pass your kind words to Hasa as well!

Thanks for choosing In2Jordan, we hope to have you here again inshallah!

Warm regards,

Margherita

Trip to wonderful Sri Lanka with disappointing travel company · Sri Lanka - Dec 21 - Jan 6, 2020

Traveler: Steve H. - Local specialist: Sandun Jayasundara

We had a 23 day stay in Sri Lanka including 17 day tour with Experiential Travel under Kim Kim as a group of 4 with my son and partner.
This was an expensive comprehensive tour including 3 national parks, Sigiriya, Kandy Ella with a train trip between the last 2 destinations booked as a highlight.
We were all very much looking forward to seeing Sri Lanka and it is a wonderful country.
Unfortunately I really cannot recommend the travel company. Organisation and communication was very poor. ... read more

We had a 23 day stay in Sri Lanka including 17 day tour with Experiential Travel under Kim Kim as a group of 4 with my son and partner.
This was an expensive comprehensive tour including 3 national parks, Sigiriya, Kandy Ella with a train trip between the last 2 destinations booked as a highlight.
We were all very much looking forward to seeing Sri Lanka and it is a wonderful country.
Unfortunately I really cannot recommend the travel company. Organisation and communication was very poor. Right from the beginning the usual guide called off sick and another chauffeur/guide was appointed. Several days later we found out that he had never worked for the company and really took the view that he was only doing a favour for his friend. He spoke very halting English and gave very little commentary for the whole trip. He did not know the itinerary and really did seem to want to provide the bare minimum that the program allowed for. His van was rather old and unreliable and at one stage we wasted time in Kandy waiting for it to be fixed.
Worst of all the travel company had not bothered to buy tickets for the Kandy to Ella train which is a major highlight of any trip to Sri Lanka. This was known by the travel company and the driver and they tried to gloss over the problem and just take is in the van. Only after a lot of stressful negotiation, the driver managed to get 3rd class tickets for a portion of the journey only. The wrong hotel was listed in the itinerary for Kandy and we wasted hours trying to sort this out.
Accommodation and food in the jungle camp In Willpatu was poor, and out of step with the rest of the tour. Better accommodation and food is available but we were never given any options.
We did get a small compensation in the form of a free lunch and accommodation was improved in subsequent camps but only after a lot of pleading and negotiation and very reluctantly.
Right throughout there was a lack of honesty and transparency.
Sri Lanka is a wonderful country and we really enjoyed 6 days on our own at the end in Colombo I would highly recommend visiting but not with Experiential Travel, and I will not be using Kim Kim again.

Smooth trip with Nicholas’s planning · Chile - Dec 25 - Jan 8, 2020

Traveler: Romkaew B. - Local specialist: Nicholas Colombo

Nicholas’s trip preparation for us was fantastic. We got to see what we wanted from the lake region to Patagonia to Iguazu Falls within our budget. The local drivers who picked us up at various airports in Chile were on time, so we did not have to worry. The local guides were knowledgeable and attentive. We will ask for him if we will visit Chile/South America again!

Nicholas Colombo profile photo
Nicholas Colombo, local specialist, responded to this review:

Hi Romkaew!

Thanks a lot for your nice words! It was a pleasure to organize this trip to this beautiful part of the world for your family. I hope you went home with many great memories that will last a lifetime.

Whenever you want to come back again count on me!
Best wishes

Nicholas

Terri

Laos and Cambodia for the Holidays! · Cambodia - Dec 23 - Dec 30, 2019

Traveler: Terri M. - Local specialist: Steve Lidgey

We had the most amazing experience in Laos and Cambodia thanks to Steve at KimKim travel. He planned everything exactly like we wanted. Luang Prabang was phenomenal. Such an incredible country and our guide Van made it perfect. His english was excellent and he personally made a point for us to have a great time and get a real feeling for the uniqueness of his country. We loved playing games with the locals and eating at "locals only" establishments!
Cambodia was a perfect balance of... read more

We had the most amazing experience in Laos and Cambodia thanks to Steve at KimKim travel. He planned everything exactly like we wanted. Luang Prabang was phenomenal. Such an incredible country and our guide Van made it perfect. His english was excellent and he personally made a point for us to have a great time and get a real feeling for the uniqueness of his country. We loved playing games with the locals and eating at "locals only" establishments!
Cambodia was a perfect balance of temples, history, food and people. We were thrilled with our guide, Mr. Arn. He was very knowledgable about Siem Reep and the history of the country. We asked endless questions and he always had an answer. We really wanted to get to know the people of Cambodia and we were introduced to many locals and tasted local foods and watched the local artisans make their crafts. What a magical country.
Also a shout out to all our drivers. Always on time and having cold water for us to drink and stopping if we saw something we wanted to see or get a photo of! Thank you Steve for an amazing trip!

Steve Lidgey profile photo
Steve Lidgey, local specialist, responded to this review:

Hi Terri,
Many thanks for the glowing feedback.
It was a pleasure to have lovely guests like you wanting to experience the real destination and 'go local' for authentic experiences. Thanks for travelling with us to Laos and Cambodia.

Family of Four (Dec 25-Jan 5) · Ecuador - Dec 24 - Jan 5, 2020

Traveler: Mark L. - Local specialist: Iveth Granda

Thanks to Iveth for organizing a wonderful 13-day trip and to Cristian for making it special. Cristian was very personable and was knowledgeable about local history and customs. He also made great adjustments to our itinerary when appropriate. Iveth stepped up and visited when one of us did not feel well for a couple of days.
Highlights included horseback riding at Cotapaxi; Rose Success rose plantation; Hacienda Las Cuevas (a lovely place to stay carved out of the rock); Casa Gangotena... read more

Thanks to Iveth for organizing a wonderful 13-day trip and to Cristian for making it special. Cristian was very personable and was knowledgeable about local history and customs. He also made great adjustments to our itinerary when appropriate. Iveth stepped up and visited when one of us did not feel well for a couple of days.
Highlights included horseback riding at Cotapaxi; Rose Success rose plantation; Hacienda Las Cuevas (a lovely place to stay carved out of the rock); Casa Gangotena Hotel on an historic square in Quito (great rooms, lovely food, and craft cocktails); the weaving demonstration and people at Peguche Wasi; and our days at Napo Wildlife Center in the Amazon basin. The people were great everywhere we stayed. Cristian’s suggestions for local lunch stops were wonderful and we enjoyed our time with him. We also thought the Cultura Manor Hotel was a nice introduction to the ambience of Quito. We particularly enjoyed our leisurely lunch at La Plaza Restaurant in the Hotel Mama Cuchara (which is by ArtHotels who also have locations in Otavalo and Cuenca). It has a great rooftop bar with views of the historic center and of the Virgin Mary statue on the Mirador de Panecillo. The bar was tended by Juan Pedro who crafted his own cocktails and had virgin versions for the kids.
Being in Ecuador at New Year’s was a treat. In many places, we saw groups of men and even kids clumsily dressed as women who sang and danced amusingly in front of our car. For a couple of coins, we could pass through. Some of them kept us laughing. Cristian explained the tradition and even confessed to having done the same as a young man. The atmosphere for our NYE dinner in the monastery at Hacienda Cusin was wonderful as were the folk dancers would performed in the garden. Although, the rooms there were very tired, the service was great and we loved getting the hot water bottles as part of the turn-down service. And yes, we did find the secret stair in the monastery.
The Amazon was a fabulous part of the trip. The lodge was very well done, the excursions were well planned, and the service was very nice. We saw three species of monkeys, macaws, parrots, a toucan, a young and a full-grown anaconda, caimans, giant river otters, tarantulas, and many other beautiful birds. Our canoe crews were excellent. The visit to the village was a bit touristy but we danced their dance and bought a few hand-made things from their shop.
Our transfers with Alejandro upon our arrival and the day of our departure were excellent. He was flexible and helpful in making our last day in Quito a great day. We had 10 hours between our arrival from the Amazon and the time we needed to return to the airport. So, we went on our own unplanned excursions. We spent two hours at the home and museum of Ecuador’s famous artist, Oswaldo Guayasamín. This is an absolute must and we highly recommend going there. We then went to the historic Quito area where we came across numerous street performers and an entertaining parade. Alejandro held onto our luggage while we toured. So, it really helped make it a great day.
We do have a few suggestions noting that some of the drives were tiresome and it was cramped being in a small SUV. Skip the Thermae at Papallacta. The cabin was fun, the treatments were fine, and the hike was nice, but the hot springs were filled with locals who stand in line to get in. The place lost its charm with so many people there so it was not worth the drive. White water rafting would have been more fun.
The little village at the middle of the earth was very touristy. The egg demonstration, walking the line, and the water draining demonstration, were all pretty hokey. The monument next door was fine and the relief map in the French pavilion was helpful. The nearby Le Crater Restaurant was fogged in so we did not have a view but even so, the service and the food were disappointing. We do recommend a stop at the Quitsato equator. Their explanations and materials were very well done and it was good that Cristian had us stop there.
In Napo we would have preferred to have one of their naturalists (which is usually included) instead of hiring and paying for our own directly which was apparently due to holiday scheduling difficulties. Pedro was not very engaging, even at meals. He could have made it more fun for us and our teens. Our indigenous community guide Jorge was good at spotting animals and we even heard Pedro asking Jorge for information about the animals. We still enjoying Napo and would recommend it.
We had a great trip to the Galapagos prior to having kids and would have worked that it if we had more time.

Driver Rahim was wonderfulGuide in chefchoue... · Morocco - Jan 9 - Jan 11, 2020

Traveler: Jonathan W. - Local specialist: Megan Lower

Driver Rahim was wonderful
Guide in chefchouen was excellent
Very organized. Easy to book & good value
Will use this organization again

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Jonathan -
Thanks so much for taking the time to leave a review; we greatly appreciate it! So glad to hear your trip to Morocco was a success, with a wonderful driver & guide!

Exceptional organisation - thank you! · Patagonia - Dec 29 - Jan 11, 2020

Traveler: Sophie W. - Local specialist: Maria Barciela

The team at KimKim ensured that travelling around South America went as seamlessly as possible. My partner and I went from el Chalten, el Calafate and then into Chile for the W trek. It was all the thought that was put into the little details that really made a difference, for example being picked up after every bus with a transfer to our hotel rather than waiting outside for a taxi.
Each part of the trip was planned perfectly working with the local travel agencies on the ground to provide the best services.

I would highly recommend!

CR Trip · Costa Rica - Dec 29 - Jan 6, 2020

Traveler: Shiva J. - Local specialist: Randall Jiménez

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La... read more

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La Fortuna (Montana del fuego) were excellent. The location of the hotel (Sleep Inn) in San Jose makes it a little less desirable for families (I think). Overall, the hotels were great, and their location made it possible to explore the place, find nice local establishments for food (and shopping) pretty easy.

The private transfers from the airport, and between the hotels were really nice. The drivers (Alex from Coast-to-Coast travels, Nelson and Diego from RideCR) were on-time, pointed out local wild-life along the way, and stopped at great fruit stalls, or coffee places when requested. one of the travel companies, RideCR, had Wi-Fi in their vehicles, so that was specially appreciated! Overall, there was a clock-work like quality for the travel arrangements, which was really nice. The car-boat-car transfer from MonteVerde to La Fortuna was a great experience, save the terrible condition of the roads in MonteVerde.

The guides in our tours were very passionate about their country, and what it stands for in the world (in terms of ecology, climate change etc.), and were very informative. Specially want to mention Aaron in Manuel Antonio night walk, Froy on boat trip to Cano Negro, and Horatio in hanging bridges tour in MonteVerde, as they were fantastic. I have to mention, the best meal we had in our entire trip was a home cooked meal on the Cano Negro trip!

The tours we have taken on the trip were ranging from very good to excellent, with a couple of exceptions. The hanging bridges, and canopy tour in MonteVerde was fantastic. Boat trip to Cano Negro was up there, as well as the trip from San Jose to Poas Volcano etc. Night walk in Manuel Antonio was great too. The Kayak trip to Isla Damas was a bit of a let down, and more adventurous (or risky) than imagined. And the night walk in MonteVerde was Okay as there were a lot of people, and not much luck with spotting wild-life on that night.

The early start times (pre-8:00AM) for some of the tours were a little difficult for the night owls of the family, and could have been managed better, in general. Usually, the tour guides pick-up people from various hotels before the tour started, and depending on the hotel, the pick-up time could be really early. It might be better to organize that differently to have a little bit extra time in the mornings for all, for example, by transporting the guests from their hotels to a central location where the tour started or something like that.

Overall, it was an excellent trip. Kudos to the KimKim team for their help and organization.

S.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Shiva,

First of all, thank you for your comments and feedback, I am glad that you and your family had a good time in my country and that you have enjoyed the activities that we organized for you despite of the early pickups some days :)

We hope to have the chance to organize a new adventure for you in the future.

All the best and Pura Vida!

Randall

Magical 2 weeks of honeymoon in Myanmar · Myanmar - Dec 22 - Jan 2, 2020

Traveler: Ayu K. - Local specialist: Anne Cruickshanks

Our 2 weeks of honeymoon in Myanmar was magical. Anne was very helpful and she did her best to accommodate our needs. All local guides who accompanied us during our journey were not only knowledgable but also they told us their experience growing up as novice monks, how Myanmar has changed these past few years, development in the country they have seen so far, etc. And that was a great learning experience for us. Also, visiting villages and having lunch in a local house was a delight! We saw... read more

Our 2 weeks of honeymoon in Myanmar was magical. Anne was very helpful and she did her best to accommodate our needs. All local guides who accompanied us during our journey were not only knowledgable but also they told us their experience growing up as novice monks, how Myanmar has changed these past few years, development in the country they have seen so far, etc. And that was a great learning experience for us. Also, visiting villages and having lunch in a local house was a delight! We saw how the villagers helped one family building a house (it takes only one day to build a house!) at Inle Lake, getting to know their daily life, the challenges, their local belief... And this kind of insight would have been impossible without our guides. Although it was an intense trip, the balance in the schedule Anne made was perfect. Thank you so much for the unforgettable trip!

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Thanks, Ayu, for sharing your feedback! It was fun helping design your honeymoon in Myanmar and I'm thrilled that you and your husband had so many unforgettable experiences along the way. I really appreciate your kind words about our guides, as well- they truly turn a good trip into a great trip!
From the whole team here at Myanmar Pure, a genuine 'thank you' for coming to Myanmar for your honeymoon and we wish you many more wonderful journeys in your married life!

Great trip · Ecuador - Dec 20 - Jan 3, 2020

Traveler: Manoj N. - Local specialist: Iveth Granda

Had a great time in Ecuador. Kimkim team - especially Iveth - was very helpful and went out of their way to make sure that we had a good trip. Thank you!

Thank you very much, Erin and Julia, for maki... · Patagonia - Dec 28 - Jan 7, 2020

Traveler: george g. - Local specialist: Erin Wiley

Thank you very much, Erin and Julia, for making this amazing trip a reality. Hard to believe but all the complex arrangements you made worked out flawlessly. Our private guides, Marco (Chile) and Juan (Argentina) were terrific during our trips. We lucked out with the weather, too so no complaints except for the long delays at the borders (but that's not you fault).

Very helpful! · Chile - Dec 8 - Dec 17, 2019

Traveler: Nicolas C. - Local specialist: Daiana Andion

Everything was already fully detailed on the planning but getting on the sites itself, it got way more spectacular!

You also get the help you need and everywhere I stayed, the people were very helpful and nice and welcoming!
Even if you have the slightest misfortune (a delayed flight) they came to check on me and to adapt the planning accordingly.

All by all, it is something I will do again and i would recommend.
It helps you travel but does not forget to give you enough free time where necessary!

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Nico!!
I am so happy to know you enjoyed your trip!

It was a pleasure to plan the trip for you. Thanks for choosing Kimkim and Say Hueque for your trip!

Have a great year!

Kind regards
Daiana

Vasilis

Amazing trip to Brazil · Brazil - Dec 21 - Jan 2, 2020

Traveler: Vasilis K. - Local specialist: Luciana Almeida

Luciana was amazing, being always available to help us both before and during the trip! Our hiking guide Guilierme was excellent. Highlight of the trip the Pedra bonita paragliding!!

Luciana Almeida profile photo
Luciana Almeida, local specialist, responded to this review:

Hi Vasilis, Thank you so much for your feedback!!
I must to say that Pedra Bonita is also my favorite activity in Rio! ❤
But now you need to come back to Rio to do Pedra da Gávea as well!! =)
Best Regards, Luciana

Miriam

Christmas in Morocco · Morocco - Dec 21 - Dec 30, 2019

Traveler: Miriam T. - Local specialist: Abdellah El Asely

We did a 10 day trip around Morocco over Christmas and it was an unforgettable experience. Abdellah helped us plan the trip and helped us understand which parts were not worth missing (he was right). We loved our driver Karim who drove us around, pointed out things and helped arrange guides for us when needed. We loved visiting the Hassan II mosque, exploring Fes with a lovely guide named Mohammed who showed us traditional carpet and tile making. and wandering the ancient ruins of Volubilis... read more

We did a 10 day trip around Morocco over Christmas and it was an unforgettable experience. Abdellah helped us plan the trip and helped us understand which parts were not worth missing (he was right). We loved our driver Karim who drove us around, pointed out things and helped arrange guides for us when needed. We loved visiting the Hassan II mosque, exploring Fes with a lovely guide named Mohammed who showed us traditional carpet and tile making. and wandering the ancient ruins of Volubilis on our own. But most of all we loved staying in the desert (did 2 nights there). It was so quiet, the stars were so clear and our hosts were really kind people. We went for the more luxury tent experience and our tents had hot showers and flushing toilets inside (what a treat). We also loved getting to meet Berber people along the way and stopping at some unbelievable roadside views. Getting to see the countryside change as we drove through the landscape was so wonderful. All round it was an amazing trip.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hey Miriam,

Thank you for sharing this great review! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Thanks a lot and please come visit us again one day :)!

Kindest regards,
Abdellah
Original Travels

Sue

Mayan Site Tour in Yucatan Penninsula · Mexico - Dec 26 - Jan 3, 2020

Traveler: Sue G. - Local specialist: Jorge Reyna

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of... read more

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of the tour guides and learned a lot on the trip. Jorge handled setting up the itinerary, and Melina handled the execution of the trip and was readily available via WhatsApp throughout the trip for any questions or issues. Melina was particularly helpful in changing our transportation arrangements to the airport at the last minute per our request. I would recommend KimKim/Totonal Viajes and would use them again for future trips.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Sue,
Thank you so much for your nice words, I’m so glad to hear that you enjoyed your time in Mexico, and even more glad to hear such wonderful things about your driver and guides. We like to think we have the best around, so it’s always nice to hear when our travelers agree with us.  I will be more than happy to work again with you for a future trip to our beautiful country!
Happy Travels,
Jorge & Totonal Team

We loved Moracco! The natural beauty, ruins a... · Morocco - Dec 25 - Jan 4, 2020

Traveler: Cheryl S. - Local specialist: Sharon Louthian

We loved Moracco! The natural beauty, ruins and palaces were magnificent. Riding camels and ATVs in the desert, visiting nomads, exploring the kasbahs, the blue city, cooking tagone and couscous...It’s impossible to choose what was the most run or most memorable. Our guide Amnay was fantastic! He was very knowledgable, articulate, entertaining, flexible and accommodating. The local guides at specific sites were also excellent without exception. We covered alot of ground in 11 days and were never bored. Thank you Kim Kim and Moracco Immersion! A++!

Sharon Louthian profile photo
Sharon Louthian, local specialist, responded to this review:

Hi Cheryl!

Thanks for taking the time to leave us a review. We are so happy to hear that your trip to Morocco was a great one and that you left with a little of our love for the country!

On behalf of the entire Morocco Immersion team, thank you for traveling with us and keep in touch!

Best regards,
Sharon, Amnay, and the rest of the team

OUTSTANDING TRIP · Costa Rica - Dec 21 - Jan 3, 2020

Traveler: Kyle E. - Local specialist: Francisco Herrera

OUTSTANDING TRIP

Our trip was fantastic, and was extremely well planned and well executed. Every excursion was exactly what was promised to us. Alex was truly outstanding. Will definitely use KimKim again, and would use Tachiz travel when we return to Costa Rica.

Our trip to Ecuador was wonderful. I feel we ... · Ecuador - Dec 23 - Dec 30, 2019

Traveler: Ann C. - Local specialist: Iveth Granda

Our trip to Ecuador was wonderful. I feel we experienced as much as we could in our 7 day adventure. Iveth was lovely and I found it very special that she met us at the airport and joined us on the trip to Huasquila Lodge in the Amazon rainforest. I enjoyed her insight, information into our travels and advice when we were on own.. It was such a pleasure to have Marcelo drive us. I learned alot from him, enjoyed his knowledge, he was patient with our lack of spanish, its was fun to hear of... read more

Our trip to Ecuador was wonderful. I feel we experienced as much as we could in our 7 day adventure. Iveth was lovely and I found it very special that she met us at the airport and joined us on the trip to Huasquila Lodge in the Amazon rainforest. I enjoyed her insight, information into our travels and advice when we were on own.. It was such a pleasure to have Marcelo drive us. I learned alot from him, enjoyed his knowledge, he was patient with our lack of spanish, its was fun to hear of his family, and very thankful for our late night drives and that he gave up so much of Christmas holiday to be with us. Christian who was our driver from the rainforest to Banos taking in so many sites and waterfalls, he was so kind as he helped me to navigate the trails to waterfalls ( I have to admit I was not prepared for terrain) and taking video and pictures of our adventures. I so enjoyed his company and learning of his big family, traditions, and his recommendations for Banos, we did take his advice on eating Guinea pig (Cuy).
It was memorable and so fun to spend time with my son Denver, he tries to keep me young and challenge of my comfort zone. You all helped with that.
Iveth, Marcelo, and Christian will remain in my heart with a SMILE.
Thanks so much,
Ann Collins

best choice for a trip to Jordan! · Jordan - Dec 27 - Dec 30, 2019

Traveler: Dimitar P. - Local specialist: Tamara Salameen

Tamara was great in putting together a wonderful trip for us - every little detail was arranged, communication was great and all staff and guides were incredibly friendly and helpful. Highly recommend Tamara’s services for anyone planning a visit to Jordan.

Tamara Salameen profile photo
Tamara Salameen, local specialist, responded to this review:

Hi Dimitar,
Thank you so much for your kind review! It was lovely having you here in the country.

We hope to have inspired you to come back to this beautiful part of the world and explore even more of the country.

All the best and thank you for traveling with Why Jordan Tours!
Tamara

Our wonderful Morocco vacation · Morocco - Dec 22 - Dec 31, 2019

Traveler: Shashank N. - Local specialist: Brahim Bourrich

The whole experience was wonderful. First of all, Brahim was very responsive when I was trying to book the vacation. He would get back to me quickly with any questions I had. And he kept me in the loop throughout the booking process. Next, I'd like to thank Mohammed, our driver who took great care of us over the entire duration of our trip (10 days). We felt like he was family. In fact, our daughter feel sick during the trip and he took us to the doctor right away and made changes to our... read more

The whole experience was wonderful. First of all, Brahim was very responsive when I was trying to book the vacation. He would get back to me quickly with any questions I had. And he kept me in the loop throughout the booking process. Next, I'd like to thank Mohammed, our driver who took great care of us over the entire duration of our trip (10 days). We felt like he was family. In fact, our daughter feel sick during the trip and he took us to the doctor right away and made changes to our itinerary to accommodate us. He was very friendly, polite and respectful. I would whole heartedly recommend them to anyone traveling to Morocco. And oh, Morocco is a beautiful country.

Brahim Bourrich profile photo
Brahim Bourrich, local specialist, responded to this review:

Dear Shashank,
Thank you very much for taking the necessary time to write such precious and valuable feedback! It has been a great pleasure for me planning this amazing trip for you and having you in my beautiful country. I will make sure to share your priceless words with my providers, this will encourage them all to keep their excellent service with our future trusted travelers!
Again, thank you very much and I hope to see you again in the future with a new experience!
Best,
Brahim

Great 10-Day Trip to Costa Rica · Costa Rica - Dec 31 - Jan 9, 2020

Traveler: Jeremy B. - Local specialist: Adriana Prado

My family of four (two grown daughters, my wife and I) just returned from a 10-day trip to Costa Rica. KimKim was very easy to deal with. Adriana was our main contact, but when she was off Olman responded and helped us with our arrangements. Both were knowledgeable and helpful and worked as a team. We spent 3 nights in Playa Flamingo (near Tamarindo), 3 nights in the Arenal area (near La Fortuna) and 3 nights in Manuel Antonio (near the national park). We had lots of adventures, but also... read more

My family of four (two grown daughters, my wife and I) just returned from a 10-day trip to Costa Rica. KimKim was very easy to deal with. Adriana was our main contact, but when she was off Olman responded and helped us with our arrangements. Both were knowledgeable and helpful and worked as a team. We spent 3 nights in Playa Flamingo (near Tamarindo), 3 nights in the Arenal area (near La Fortuna) and 3 nights in Manuel Antonio (near the national park). We had lots of adventures, but also found the trip very relaxing. We did not rent a car. KimKim arranged for our transports. I'm sure this is much more expensive than renting a car, but as first time visitors to Costa Rica, we were concerned about road conditions and getting around. We observed some other travelers having trouble navigating, but they all seemed to get where they were going eventually. The drivers were always prompt, friendly and pulled over to show us things, especially when they knew areas where sloths or crocodiles were typically spotted from the road. (Special shout out to Jonathan who was our driver on three days.) Having drivers definitely made it a stress-free vacation. It would have been helpful to have a car in Playa Flamingo as there were other beach towns just far enough away that you need to drive and it was not certain that we could get taxis back. We took a Catamaran sunset cruise with Panache sailing. The guys working the cruise were great and friendly. You stop and snorkel but it was not good snorkeling. We heard there was much better snorkeling spots back in Playa Flamingo, but you're really there for the cruise which is very relaxing (even though it felt like there were too many people on board). We stayed at the Lost Iguana in Arenal. Very very nice. It's remote and in the rain forest. Highly recommend. It's a 30 minute drive to La Fortuna. We just took all of our meals at Lost Iguana. We did the SkyAdventures zipline. Very thrilling experience. Even though we were scared to death by the heights and the speed, we highly recommend. Another highlight was the farm tour and cooking class as Vida Campesina. My family likes to cook. It was a fun, informative and delicious evening. We did a "hike" to the La Fortuna Waterfall. It's not a hike. You walk down steps to the waterfall. It's beautiful and we swam in the very cold water, but you don't need a guide for this. If you have a car, just drive there, pay the entry and walk down to see the waterfall. We went to the hanging bridges, which is set up like an amusement park. That was initially a turn-off, but once in we really enjoyed the walk through the rain forest, the views and bridges. If you go to the Manuel Antonio national park, you could skip the hanging bridges and do something more adventuresome. We stayed at the Mariposa Hotel in Manuel Antonio. It is perfectly located at the top of the mountain with great views (amazing sunsets every night), and walking distance to the best restaurants we ate at in Costa Rica (Emilio's Cafe, Agua Azul and Milagro). We only ate breakfast at the Mariposa. Breakfasts were nice at both hotels. We went into the National Park with a guide. You must have a guide or you won't see anything. They have special scopes and spot things animals that are camouflaged or too high up in the trees to see with the naked eye. Don't be turned off by the crowds. It's good to have a few guides around because they tell each other what they have spotted, so you are bound to see more things if there are other guided groups in the area. We spent a few hours at the Playa Espedilla Sur (beach) in the park. Great beach, but beware of the animals. The monkeys come down and try to steal from the tourists, we also saw a raccoon try to do the same. We also did the boat ride through the Damas estuary to see the mangroves. Very relaxing. We used Aventuras Tropicales. It's a family business. At the end you eat a home cooked lunch of typical Costa Rican cuisine at their home. The boat ride feels like the Disneyland Jungle Cruise. We saw many birds and some monkeys, but mostly it's just a relaxing cruise. We don't regret doing it, but it's not very adventuresome. Younger kids might get very bored very quickly. Note, the weather forecast often showed rain, but it mostly rained at night or while we were driving but never rained during any of our activities. Not sure if that was typical or we were just lucky, but the point is not to fret over weather. I'm sure we paid a premium to use KimKim's services, but we think it was worth it as they made it a seamless process and the result was a great time had by all. We would use KimKim again. Many thanks to Adriana and Olman.

layers of outsourced operators with poor customer experience · Ecuador - Dec 20 - Jan 3, 2020

Traveler: Ravi R. - Local specialist: Gabor Csizmadia

Was surprised that the whole tour right from kimkim is 100% outsourced to someone else with no accountability to customer experience. Found out the operator is a freelance for a tour operator to kimkim. All the time, whole tour operator was focused to fulfill his obligation with zero flexibility. Their non availability during weekends made it worse. Since this is my first tour experience thru kimkim and having always leveraged TripAdvisor and Viator, most of my trip could have been achieved... read more

Was surprised that the whole tour right from kimkim is 100% outsourced to someone else with no accountability to customer experience. Found out the operator is a freelance for a tour operator to kimkim. All the time, whole tour operator was focused to fulfill his obligation with zero flexibility. Their non availability during weekends made it worse. Since this is my first tour experience thru kimkim and having always leveraged TripAdvisor and Viator, most of my trip could have been achieved at my pace and 60% lower cost by directly working with Viator. Most of my trips could have been day trips as I found out as we are only few hours from the main city and could have covered more locations.

Andalusian Spain during Christmas and New Year 2019 · Spain - Dec 23 - Jan 5, 2020

Traveler: Antonio N. - Local specialist: Angela Vigil

It was less than a month away when we finally decided on Andalusia, Spain as the destination for our family trip during Christmas and New Year 2019. Being last minute and high traffic period, I turned to kimkim for help in connecting with our local Spain travel specialist Angela for her expert advice. She was fantastic in helping to reshape our itinerary based on understanding of our hopes and needs as well as logistic challenges of traveling among various cities sometimes during public... read more

It was less than a month away when we finally decided on Andalusia, Spain as the destination for our family trip during Christmas and New Year 2019. Being last minute and high traffic period, I turned to kimkim for help in connecting with our local Spain travel specialist Angela for her expert advice. She was fantastic in helping to reshape our itinerary based on understanding of our hopes and needs as well as logistic challenges of traveling among various cities sometimes during public holidays. Paloma and Samuel were also very helpful during our stay in Seville during new year eve and New Years day. Our best guide by far was Victor in Malaga during our first stop. Malaga also turned out to be our favourite stop as a family which included visits to Frigiliana and Nerja. Such picturesque seaside towns! Returning to Granada/Alhambra was amazing, as well as walking through the major sights and city of Seville. Cordoba was inspiring as a first time visitor but regretfully we didn't have enough time there. Jerez's visit was a breath of fresh air from the monuments with equestrian school and Sherry tasting. Ronda was definitely worth the trip over and Marbella was such a relaxing town to end our amazingly colourful trip. Great introduction to the fascinating richness of culture and history, art and architecture of southern Andalusian Spain for our family. All thanks to Angela and Carameltrail!

Angela Vigil profile photo
Angela Vigil, local specialist, responded to this review:

Hello Antonio,

Thank you so much for your nice words! All Carameltrail team are very happy that you had a great winter holidays in Spain. We are happy that you have enjoyed Andalusia, not only the big highlights but also the small towns. We are sure you and your beautiful family will treasure lovely memories.

All the best and if there is anything I can help you from Spain, please let me know 😊!

We wish you a very Happy 2020!
Angela

Anne is amazing: always goes the extra mile t... · Myanmar - Dec 30 - Jan 8, 2020

Traveler: Jehonathan P. - Local specialist: Anne Cruickshanks

Anne is amazing: always goes the extra mile to accommodate any request
Excellent guides and hotels
Very well organized tour

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Hi Jehonathan,
Thanks for taking the time to leave such a nice review about our guides and your travels! We want to make sure our guests have a great time so I'm happy we were able to make some small adjustments along the way to fit your requests!
And we are all looking forward to welcoming you back for the marathon later in 2020!
Best wishes,
Anne & The Myanmar Pure team

Debajyoti

A trip to paradise!! · Philippines - Jan 3 - Jan 8, 2020

Traveler: Debajyoti R. - Local specialist: Cami Sarmiento

Our recent family vacation to Palawan and El Nido was a delight for this group of "landlubbers". The arrangements-hotels, travel arrangements and activities were top notch. Our local guide Stephen Tuboc was friendly and an epitome of knowledge.
I have never seen such beautiful turquoise beaches before which were not swarming with tourists. The activities were planned with a lot of thought, so nothing seemed rushed. Snorkelling in the midst of lovely corals and multicoloured tropical fish was... read more

Our recent family vacation to Palawan and El Nido was a delight for this group of "landlubbers". The arrangements-hotels, travel arrangements and activities were top notch. Our local guide Stephen Tuboc was friendly and an epitome of knowledge.
I have never seen such beautiful turquoise beaches before which were not swarming with tourists. The activities were planned with a lot of thought, so nothing seemed rushed. Snorkelling in the midst of lovely corals and multicoloured tropical fish was a "once in a life time experience". I would definitely reccommend this trip to anyone who loves nature!!

Cami Sarmiento profile photo
Cami Sarmiento, local specialist, responded to this review:

Thank you Debajyoti Roy for your review. I'm very happy to hear you had such a wonderful time in the Philippines and that Steph took great care of you. I will share your kind words with him.
Thank you again for choosing to travel with us. It was a pleasure to organize your trip.
Looking forward to taking you and your family on another unforgettable trip to the Philippines or Colombia.
All the best,
Cami

Eight amazing days in Myanmar · Myanmar - Dec 25 - Jan 1, 2020

Traveler: Kristi R. - Local specialist: Linn Linn

My family enjoyed our 8 day trip to Myanmar so much! We have been to over 80 countries and taken many tours, and this particular tour was one of the best. Every guide was there to meet us at the airport right when we exited the baggage area and were so helpful with the four internal flights. All internal flights were safe and nice--with meals even served on two of them. The drivers always had water and wet wipes available and all vehicles were all clean and comfortable. All... read more

My family enjoyed our 8 day trip to Myanmar so much! We have been to over 80 countries and taken many tours, and this particular tour was one of the best. Every guide was there to meet us at the airport right when we exited the baggage area and were so helpful with the four internal flights. All internal flights were safe and nice--with meals even served on two of them. The drivers always had water and wet wipes available and all vehicles were all clean and comfortable. All accommodations were fabulous (we honestly did not know what to expect in Myanmar). The breakfasts at each hotel were amazing and the places the guides took us for lunch were wonderful as well (always Indian, Thai, Chinese of Myanmar dishes available). The activities of the tour were good as well. I was a bit templed out towards the end, but if we had wanted to do or see something else, the guides would have made it happen. The pace of the schedule was good with a mix of early mornings and some later starts and with most tours/activities for the day ending around 5, we had time for dinner and relaxing each evening.

Linn Linn profile photo
Linn Linn, local specialist, responded to this review:

Mingalarbar Kristi,
Thank so much for your very nice feed back and sharing your great memories during your trip in Myanmar! We are glad that we could create the perfect trip plan for you and I will pass your lovely messages to my team! There are still so many places left to explore in Myanmar and would love to welcome you again.
with my best wishes from sunny Yangon,
Linn Linn

All the best,
Linn Linn

Jane

13 days of wonder in Morocco - a fabulous trip and country to visit · Morocco - Dec 26 - Jan 7, 2020

Traveler: Jane M. - Local specialist: Brahim Bourrich

I have just returned from 13 trip to Morocco with my 2 adult children. Brahmin, our consultant, worked out an excellent itinerary from our wishlist, which gave us many experiences of the diversity that is Morocco. Accommodation in small hotels and riads was excellent. Our driver, Rachid, deserves special mention. His extraordinary care and attention meant that everything went smoothly. In the many hours we spent together in the (very comfortable) car, Rachid was generous in sharing his... read more

I have just returned from 13 trip to Morocco with my 2 adult children. Brahmin, our consultant, worked out an excellent itinerary from our wishlist, which gave us many experiences of the diversity that is Morocco. Accommodation in small hotels and riads was excellent. Our driver, Rachid, deserves special mention. His extraordinary care and attention meant that everything went smoothly. In the many hours we spent together in the (very comfortable) car, Rachid was generous in sharing his country's history, stories and modern culture, which made Morocco come alive. I had no real perception of Morocco prior to arriving, but left with a deep appreciation and respect for this wonderful country. Everything was fabulous, and the vast diversity and natural beauty of the regions is astonishing. At all times we felt safe and the Moroccan people are so friendly and welcoming. It is a truly unique country and I cannot recommend visiting Morocco and using these services highly enough.

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Brahim Bourrich, local specialist, responded to this review:

Salam Jane,

Thank you very much for sharing your great feedback with me and my future travelers. I am very happy to read how deeply you loved your trip and all the services I arranged for you including the company of your driver Rachid who is like a brother to me. Also, It's a great honor to me being here for you to make sure that your wonderful trip is full of priceless surprises. I'll be always here for you whenever you need me.

Cheers,
Brahim

James and Rocio were always on top of everyth... · Spain - Dec 22 - Jan 4, 2020

Traveler: javier p. - Local specialist: James Monro

James and Rocio were always on top of everything. Tour was well thought out and we had a great time. Andalusia Region is so beautiful, we will be back for sure.
Local hotels and guides were also amazing, we couldn't ask for more.

Highly recommend this trip and also its crew.

Palomares Family

James Monro profile photo
James Monro, local specialist, responded to this review:

Hi Javier & family,
Thanks very much posting this great review!! It was a real pleasure to plan the trip with you and then have you travelling with us over this festive period. We're thrilled that you enjoyed it and experienced the real Andalusia. Hope to see you back here soon!
James & the Tailormade Andalucia team

Superb vacation in Ecuador and Galapagos islands. · Ecuador - Dec 21 - Dec 30, 2019

Traveler: Roman M. - Local specialist: Linda Schulz

We had nice vacation in Ecuador and Galapagos Islands - it was one of our best vacation. All transfers and accuracy were excellent. Majority of tours were superb - the best guide was Veronica, the first tour after arrival to Santa Cruz - Turtles Farm and Darvin Station. The last one on the Islands - Bay Tour was ok: tour guide had limited English (basically few major sentences), also it was a similar one we had already on the islands earlier.
Once again, thank you so much for organizing one... read more

We had nice vacation in Ecuador and Galapagos Islands - it was one of our best vacation. All transfers and accuracy were excellent. Majority of tours were superb - the best guide was Veronica, the first tour after arrival to Santa Cruz - Turtles Farm and Darvin Station. The last one on the Islands - Bay Tour was ok: tour guide had limited English (basically few major sentences), also it was a similar one we had already on the islands earlier.
Once again, thank you so much for organizing one of the best our vacation, we enjoyed it a lot. We are already thinking to visit more countries in Latin America.
All the best Yelena and Roman

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Dear Yelena and Roman,
thank you very much for your feedback about your trip to Ecuador and Galapagos! Thanks as well for your feedback about guides and excursions - this always helps us to continuously improve our service.
I am very happy to hear that you had a great time and that you are planning on visiting more countries in Latin America.
All the best for future travels,
Linda

Using the advice of your friends! · Patagonia - Dec 26 - Jan 4, 2020

Traveler: Christina B. - Local specialist: Erin Wiley

Erin was awesome. I felt like I was talking to a friend in the planning process. She really listened to what I wanted in my experience and that I had experience with. She definitely had a huge impact on my dream trip. I couldn’t have done it without her!

Travelling in Colombia with four children · Colombia - Dec 24 - Jan 4, 2020

Traveler: Diana N. - Local specialist: Chio Tabakman

My husband and I travelled in Colombia with our four children (ages 11-15) and overall we very satisfied with the kimkim experience. The planning stage was fantastic-- I spoke with an agent in the US and also an agent in Colombia-- and it was very easy to come up with a specific itinerary to fit the needs and wants of my family. Our local specialist (Chio) was very responsive to my questions and requests and always responded in a timely manner.

For the most part, everyone involved in... read more

My husband and I travelled in Colombia with our four children (ages 11-15) and overall we very satisfied with the kimkim experience. The planning stage was fantastic-- I spoke with an agent in the US and also an agent in Colombia-- and it was very easy to come up with a specific itinerary to fit the needs and wants of my family. Our local specialist (Chio) was very responsive to my questions and requests and always responded in a timely manner.

For the most part, everyone involved in tourism who was recommended by kimkim (the drivers and guides for example) was excellent-- very professional and always on time. When we had drivers that did not speak English they let us know in advance and we always knew the specific itinerary for each day. The trip, in general, ran VERY smoothly. Over fourteen days there was only one mistake--- when we arrived at a certain hotel it turns out they had mistakenly booked us at a hotel with a similar name (which was not as nice as the one we were supposed to be in). As soon as we called her, Chio (and her supervisor Jules) immediately tried to rectify the situation-- we did have to spend one night at the wrong hotel but the next day they had us moved to a much nicer hotel and took the extra step of arranging for us a new itinerary for a "day at leisure" including a driver, lunch, and two excellent activities. They (Chio and Jules) kept in constant contact with us making sure we were happy with the new arrangements. (And I felt like they were truly sorry for the mix-up).

All in all I would definitely recommend kimkim-- it was VERY user friendly and our itinerary was excellent.

(If you are planning on going to colombia-- we particularly loved our Hacienda Santa Clara in the coffee region and our tour of Don Juan coffee farm, horseback riding in the cocora valley, EVERYTHING in Medallin, the beach and tubing in Palamino (outside Santa Marta), and our incredible hotel (the hyatt) in Cartagena.

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Chio Tabakman, local specialist, responded to this review:

Hi Diana, how are you?

Thanks so much for your comments and once again, I apologize for that inconvenience. We were truly sorry but now happy that you had a great experience overall and make some wonderful memories!

Chio

FABULOUS experience in Peru with Peruvian Soul!! · Peru - Dec 29 - Jan 6, 2020

Traveler: Randi B. - Local specialist: Jesus Martel

Our experience with kimkim and the Peruvian Soul team led by Jesus was fantastic! Jesus suggested a wonderful itinerary based on one conversation! We started with a bike tour in Lima and hit the most beautiful sites around the Sacred Valley and Cusco with knowledgeable and skilled guides. Alexis expertly led us on the one day Inca Trail and Machu Picchu and took us to stunning sites around the Sacred Valley. Besides hiking, we did stand up paddle boards on Piuray Lake, horseback riding around... read more

Our experience with kimkim and the Peruvian Soul team led by Jesus was fantastic! Jesus suggested a wonderful itinerary based on one conversation! We started with a bike tour in Lima and hit the most beautiful sites around the Sacred Valley and Cusco with knowledgeable and skilled guides. Alexis expertly led us on the one day Inca Trail and Machu Picchu and took us to stunning sites around the Sacred Valley. Besides hiking, we did stand up paddle boards on Piuray Lake, horseback riding around Apu Wanakaure (thank you Javier for being so patient with me), and wandered the narrow lanes of Cusco. We went to evening dance shows and fabulous restaurants. The finale was a visit to Rainbow Mountain!! We recommend going up by horse ;)
Many thanks to Jesus for organizing such a wonderful tour for us. We recommend him highly!! This was an unforgettable trip!!

Jesus Martel profile photo
Jesus Martel, local specialist, responded to this review:

Hi Randi!!
Thanks so much for such kind comments.
We really feel very happy to hear you a had a wonderful time in Peru and could make the most of your time in our country.
For us, it is very important to always provide the best possible experience to our clients as well as be careful about details and most important, guarantee the best tour guides such as Alexis and Javier, with whom you could venture to the most precious sites during your trip!
Thanks again for trusting us and we really hope... read more

Hi Randi!!
Thanks so much for such kind comments.
We really feel very happy to hear you a had a wonderful time in Peru and could make the most of your time in our country.
For us, it is very important to always provide the best possible experience to our clients as well as be careful about details and most important, guarantee the best tour guides such as Alexis and Javier, with whom you could venture to the most precious sites during your trip!
Thanks again for trusting us and we really hope to have you or friends/family in Peru again in the future!
Stay in touch!
Best,
Jesus, Kim Kim & Peruvian Soul team

Sri Lanka - safari and cultural places · Sri Lanka - Dec 26 - Jan 5, 2020

Traveler: Jason P. - Local specialist: Yasantha Kuruvita Arachchi

The whole trip was very well organised.
The initial specialist Yasantha put together a very comprehensive itinerary that covered all the places I wanted to see and more. In fact it was so busy that I had to ask my driver/guide for some time off from all the sight seeing!
Boni the driver was very courteous and helpful and struck the right balance between being informative and not engaging in conversation.
Overall I thoroughly enjoyed the holiday.
Thank you
Jason

Yasantha Kuruvita Arachchi profile photo
Yasantha Kuruvita Arachchi, local specialist, responded to this review:

Hi Jason,

Thank you very much for putting your feedback together and sharing your thoughts with us. It was always our pleasure to arrange your holiday in Sri Lanka. You have decided to travel to Sri Lanka during the busiest period of the year, however, we are glad that we were able to make your dream holiday a reality. Our drivers are always willing to travel a step out from the way and allow you to experience the authenticity.

Once again thanks for choosing Sri Lanka as your dream holiday... read more

Hi Jason,

Thank you very much for putting your feedback together and sharing your thoughts with us. It was always our pleasure to arrange your holiday in Sri Lanka. You have decided to travel to Sri Lanka during the busiest period of the year, however, we are glad that we were able to make your dream holiday a reality. Our drivers are always willing to travel a step out from the way and allow you to experience the authenticity.

Once again thanks for choosing Sri Lanka as your dream holiday destination and it was a great honour to assist you in putting all the services together and make your dream holiday a reality. Please feel free to come back to us when you plan to travel to Sri Lanka in future.

With Warm Regards,
Yasantha

Carmina

The only way to do Morocco · Morocco - Nov 29 - Dec 5, 2019

Traveler: Carmina V. - Local specialist: Sharon Louthian

Morocco has always been one of the countries that I look forward to visit. It was plainly picture-perfect and as an Asian living in North America, I was looking to travel to feel the culture shock. Through Morocco Immersion, I met Sharon and she was really helpful in tailoring the perfect tour for me and my husband. In the airport, we met our tour guide Amnay, which is btw, also an amazing guitar player and singer. He was friendly and very honest and informative. I have come to learn that it... read more

Morocco has always been one of the countries that I look forward to visit. It was plainly picture-perfect and as an Asian living in North America, I was looking to travel to feel the culture shock. Through Morocco Immersion, I met Sharon and she was really helpful in tailoring the perfect tour for me and my husband. In the airport, we met our tour guide Amnay, which is btw, also an amazing guitar player and singer. He was friendly and very honest and informative. I have come to learn that it is not only picturesque but also rich in history, culture, colours and life. Morocco has landed a special place in our hearts and we are already looking forward to experiencing the desert on our next visit!

Sharon Louthian profile photo
Sharon Louthian, local specialist, responded to this review:

Hi Carmina,

Thanks for taking the time to write a review for us! We are so happy that your had an amazing time with Amnay in Morocco and we are thrilled that Morocco now has a special place in your hearts.

So, on behalf of the entire Morocco Immersion team, I wanted to say thank you and that we look forward to your next trip to Morocco!

Keep in touch!
Best Regards,
Sharon, Amnay, and the rest of the MI team

We had a wonderful experience using KimKim an... · Spain - Dec 25 - Dec 31, 2019

Traveler: colleen N. - Local specialist: Laura Carpinelli

We had a wonderful experience using KimKim and Laura as or local guide/planner. This was a last minute trip for us and all was planned within a month of the trip. I was very impressed with the organization and support of the planning process and the local providers. We loved our guides...Jose in Madrid, Victor in Seville, Elana in Cordoba and Salome in Toledo. All were knowledgable, energetic, passionate about their cities and a pleasure to spend time with. We also loved our boat cruise on the river in Seville!

Laura Carpinelli profile photo
Laura Carpinelli, local specialist, responded to this review:

Thanks for the awesome review, Colleen! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Vietnam · Vietnam - Dec 21 - Jan 4, 2020

Traveler: Stephen G. - Local specialist: Alex Nguyen

The experience booking was extremely helpful for someone who does not enjoy or have time to plan a long trip. It was great having guides when we traveled into less touristy areas, and I really appreciated having all the transportation pre-arranged with no day of coordination required. We particularly enjoyed our guide Phạm Khiêm who took us on an over night trip to Pu Luong.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Stephen,
Thank you so much for your nice review to us. I am so happy to know that you totally enjoyed the trip with us. I will send your review to the tour guide - Khiem :). Hope that we will have a chance to welcome you and your beloved hubby not only to Vietnam again but also other destinations like Laos, Cambodia and Myanmar.
My best regards,
Alex

Excellent trip to Patagonia! · Patagonia - Dec 26 - Jan 4, 2020

Traveler: Julie M. - Local specialist: Erin Wiley

Working with Erin and kimkim was absolutely the best decision we made for our trip Patagonia. Erin was able to answer all of our questions leading up to the trip and help us create the perfect itinerary. The support only continued while we were there when she helped us reorganize our initial plans after a flight delay. We are beyond grateful and would recommend kimkim to anyone!

Excellent. We really enjoyed all parts of our... · Colombia - Dec 29 - Jan 6, 2020

Traveler: Omar N. - Local specialist: Margoth Rico

Excellent. We really enjoyed all parts of our trip. The tour guides were excellent and the trip was well planned and very enjoyable.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

It was a pleasure meeting Omar you and thank you for trusting us with the planning of your trip to Colombia! I am very glad you had a good time with the tour guides as well! All the very best and stay in touch, Margoth

Quito, Galápagos · Ecuador - Dec 20 - Dec 31, 2019

Traveler: Nancy C. - Local specialist: Isabel Pérez

Every aspect of our trip was well choreographed. Isabel did a great job making sure things moved along seamlessly. Our cruise on the Coral 1 in the Galapagos was wonderful. The staff was very professional, knowledgeable and kind. The snorkeling was fabulous. We then went to the rainforest. What an experience- one extreme to another. We enjoyed our canoe trips and jungle walks immensely. One thing I would strongly recommend is flying in and out of the amazon instead of driving. That was not at all fun. In all, my family as I were very pleased with our trip!

The best Colombian experience · Colombia - Dec 26 - Jan 6, 2020

Traveler: Jessica J. - Local specialist: Fabían Levasseur

Working with KimKim made my boyfriend and i’s trip that much better! Fabian was awesome, he gave every option I asked for. From seeing multiple cities and including day trips, drivers and hotels at every stop, Fabian wasn’t pushy on the itinerary and was so helpful with all my questions. He set all my nerves as ease going into the trip and allowed for my boyfriend to just enjoy Colombia and not worry about the itinerary.

Throughout the trip, Chio who replaced Fabian (as Fabian sought out a... read more

Working with KimKim made my boyfriend and i’s trip that much better! Fabian was awesome, he gave every option I asked for. From seeing multiple cities and including day trips, drivers and hotels at every stop, Fabian wasn’t pushy on the itinerary and was so helpful with all my questions. He set all my nerves as ease going into the trip and allowed for my boyfriend to just enjoy Colombia and not worry about the itinerary.

Throughout the trip, Chio who replaced Fabian (as Fabian sought out a new position) was excellent. He answered all my questions I had so quickly that I never had to worry at all !

I will definite work with kimkim again in booking my future travels. All the drivers and people who were employed by kimkim to help us we’re all fabualous and so kind. Can’t wait for our next trip!

Jessica

Fabían Levasseur profile photo
Fabían Levasseur, local specialist, responded to this review:

Hi Jessica, how are you?

I'm really glad that you enjoy your time in Colombia and that trip met your expectations.

It was truly Fabian and my pleasure to help you make this experience real :)

Best regards,
Chio

Vasilis

Luciana leveraged our Brazil experience · Brazil - Dec 21 - Jan 2, 2020

Traveler: Vasilis M. - Local specialist: Luciana Almeida

Luciana had a major contribution to our amazing experience in Brazil!
She was truly committed to ensuring that we get the best from our trip.
She acted really quickly when we came across some difficulties with our planned activities due to bad weather!
Thank you once again Luciana!

Luciana Almeida profile photo
Luciana Almeida, local specialist, responded to this review:

Thank you very much for taking the time to write these kind words, Vasilis! 🤩

We are very happy to know that you enjoyed your trip!

It was a pleasure to help you and your friends with this travel plan. We work with passion and our mission is to provide customers with an unforgettable experience. =)
Hope to see the Greek boys again in Brazil!! 😉

Taylor

AWESOME! · Costa Rica - Dec 29 - Jan 6, 2020

Our guides were awesome, such a fun and easy experience. It was a breeze

Slovenia in 5 Days! · Slovenia - Dec 30 - Dec 30, 2019

Traveler: Nancy W. - Local specialist: Petra Stanisa

Petra did a great job helping us to organize our trip to Slovenia! We did four tours in the five days we were there. Ljubljana was our home base and it is an amazing city. Our guide for the food tour was Jasmine and she was very fun! She gave us wonderful ideas for restaurants to visit. The Predjama castle and Postojna Cave were amazing! A must see! Tour guide, Val, was very knowledgeable and so friendly! We did a 1/2 day Bled Fairytale tour with Borut as our tour guide. We chose not to... read more

Petra did a great job helping us to organize our trip to Slovenia! We did four tours in the five days we were there. Ljubljana was our home base and it is an amazing city. Our guide for the food tour was Jasmine and she was very fun! She gave us wonderful ideas for restaurants to visit. The Predjama castle and Postojna Cave were amazing! A must see! Tour guide, Val, was very knowledgeable and so friendly! We did a 1/2 day Bled Fairytale tour with Borut as our tour guide. We chose not to take the boat to the island since it was winter. The other 2 on the tour did take the boat and Borut was accommodating and made sure we had other things to do when they were on the island. However, the boat was 30 minutes late getting back and we waited at the pick up point in the cold. This made us late going up to the castle so by the time we got there it was dark and we couldn’t see the mountains. The last excursion was the Karst and Coast tour. This was by far our favorite day! We had a private tour with Borut and he was amazing! His knowledge of his country’s history is impressive. Since we were not interested in going to another cave he custom built our day. Strolling the streets of Piran and sipping wine at a cafe by the Adriatic Sea was our favorite part of all of these great tours!

Thank you for a great Slovenian vacation!
Nancy and Steve

Petra Stanisa profile photo
Petra Stanisa, local specialist, responded to this review:

Dear Nancy and Steve, It was great having you here! Thank you so much for this extensive feedback and detailed comments! Best wishes! Petra

Great experience for a solo female traveler · India - Dec 27 - Jan 3, 2020

Traveler: Zhen L. - Local specialist: Priya Dikshit

Far beyond my expectations. It really brought me out of my bad mood. Warm welcome, quick response in WhatsApp group and considerate feedback calls en route, no harassment or traps. Thanks to my driver Mr Phrahalad, my guide Mr Verma and of course Mrs Priya, all excellent and professional. Overall, great trip, worth the price.

Priya Dikshit profile photo
Priya Dikshit, local specialist, responded to this review:

Dear Zhen Li,
Thank you for your kind appreciation. You are so generous in making such a wonderful review. I am glad to know that you had a very good time in India.
We hope that we will receive the opportunity to serve your India tour again!!!
Regards
Priya

Fantastic Flexible visit to Nepal · Nepal - Nov 28 - Dec 5, 2019

Traveler: Terry D. - Local specialist: Chhewang Lama

We had a wonderful experience with Chhewang and his driver in Nepal. They were so flexible when our flights from Lumbini were delayed and adjusted to every little request we sent through - including transporting our luggage between Namobuddah/Balthali/Panuti so that we could do our own 'wandering' between villages. The transport was the best we had anywhere in Nepal. We would highly recommend them for any type of assistance in Nepal from fully catered to independent travelers like us. Thank you so much for making everything flow smoothly!

Chhewang Lama profile photo
Chhewang Lama, local specialist, responded to this review:

Many Thanks Terry. We look forward to arranging more trips in future -May be to Tibet !

Marilyn

New Zealand is beautiful · New Zealand - Dec 20 - Dec 30, 2019

Traveler: Marilyn L. - Local specialist: Valentin Puech

New Zealand is beautiful and definitely worth every minute there! So much to see and hard to choose! Kimkim helped to set a great itinerary after me having to narrow down the list! The best hotel we stayed in was the Park Queenstown Hotel, great location, staff and food!! Spend some time in Auckland! Downtown was a bit of a mess due to the construction of an expanded light rail, but by far my favorite city I’ve visited, relaxing, interesting, diverse and lovely people. Standout was the Hotel... read more

New Zealand is beautiful and definitely worth every minute there! So much to see and hard to choose! Kimkim helped to set a great itinerary after me having to narrow down the list! The best hotel we stayed in was the Park Queenstown Hotel, great location, staff and food!! Spend some time in Auckland! Downtown was a bit of a mess due to the construction of an expanded light rail, but by far my favorite city I’ve visited, relaxing, interesting, diverse and lovely people. Standout was the Hotel DeBrett, great location near sights and lovely walking and shopping streets, Mount Cook so beautiful and worth the trip as well. Thanks again Kimkim

Valentin Puech profile photo
Valentin Puech, local specialist, responded to this review:

Thanks a lot for your review and great photos! It's been a pleasure organizing your trip, all the best

Valentin

Kimkim does make things much easier, but it's... · Colombia - Dec 26 - Jan 3, 2020

Traveler: Hannah K. - Local specialist: Chio Tabakman

Kimkim does make things much easier, but it's not the best option if you want to save money.

For flights and hotels, we saved more than $500 booking everything on our own.

Cartagena was great and it's the place I would have spent more time.

The guide in Medellin was awesome and explained everything we saw and asked about!

However, the guide in Bogotá was quite different. His English wasn't very good so it wasn't very easy to communicate. Perhaps this was the reason why he didn't explain... read more

Kimkim does make things much easier, but it's not the best option if you want to save money.

For flights and hotels, we saved more than $500 booking everything on our own.

Cartagena was great and it's the place I would have spent more time.

The guide in Medellin was awesome and explained everything we saw and asked about!

However, the guide in Bogotá was quite different. His English wasn't very good so it wasn't very easy to communicate. Perhaps this was the reason why he didn't explain much of the things we were looking at during the tour. He'd just say that X thing was the most important. There was a moment where I asked about Monteserrate and he gave the wrong timeframe of the photo I was referring to.

When we went to the Gold Museum, he took us only to see basically 2 things which he said were the most important and didn't explain anything about why they were important.

We stopped by to grab a bite and agua de panela at La Puerta de la Cadetral and we paid for his food as well (which I didn't know we were paying for). He took the receipt after I paid.

The tour included Museo Botero, but we walked pass by it and didn't stop.

The tour was supposed to last 8 hours, but he said we were done a bit after 1 PM.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Hannah, how are you?

Thank you so much for your feedback and of course, we will look into what happened with the guide in Bogotá to make sure it doesn't occur again. For us is very important that our travelers feels that they enjoyed the experience fully and know they have people looking out for them!

It was my pleasure assisting you during your time in Colombia,
Chio

A life changing journey · Ecuador - Dec 17 - Jan 4, 2020

Traveler: Marsha S. - Local specialist: Iveth Granda

Our trip to Ecuador was incredible and surpassed all expectations! Iveth put together the perfect trip based upon on interests and budget. She was extremely communicative in the months and weeks leading up to our trip, and was in regular contact with us and our guides throughout our trip. Thanks to Iveth we were able to see and learn about so many different parts of the country. We spent 18 days traveling through mainland Ecuador and the Galapagos Islands. We spent half of our trip journeying... read more

Our trip to Ecuador was incredible and surpassed all expectations! Iveth put together the perfect trip based upon on interests and budget. She was extremely communicative in the months and weeks leading up to our trip, and was in regular contact with us and our guides throughout our trip. Thanks to Iveth we were able to see and learn about so many different parts of the country. We spent 18 days traveling through mainland Ecuador and the Galapagos Islands. We spent half of our trip journeying through the highlands, the Amazon rainforest, Cotopaxi, Quilotoa, and Quito; the second half we spend in the Galapagos Islands. She arranged for us to have a private guide/driver while on the mainland - Christian. He was one of the best guides we've ever had, in any country! He was kind, caring and funny. He was so knowledgeable about Ecuador's history, culture, and especially the nature! Thanks to Christian, we feel like experts on Ecuador. His love and passion for his country shined, and it truly made our experience extra special.

Our vacation to Ecuador was unique for a number of reasons, but mostly because Iveth was instrumental in coordinating and executing our marriage proposal. She assisted my fiance with planning every detail of his proposal, including ensuring that eleven 'love notes' were received by eleven different hotels. The proposal took place overlooking the spectacular Lake Quilotoa, and it will be one of our most cherished memories. She also assisted my fiance with planning a very special hotel stay at the beautiful and romantic Hotel Rumiloma. Iveth was always there for us; we had some issues with our airline tickets and she was immediately available to assist. When we both felt sick one day in Quito, she came to our hotel first thing in the morning with Pediasure and medicine. She was extremely attentive to all of our needs, and she went above and beyond to make sure our time in Ecuador was well spent. She is extremely organized and we never had to worry about our itinerary, pick ups, transfers, etc. Her positive energy and love for her country radiates, and we could not have imagined this trip without her playing a part in it. I plan to tell all my friends and family to work with Iveth when planning their Ecuador trips, and we will certainly work with her again on our next visit to the wonderful Ecuador!

Patagonia Trip · Patagonia - Dec 23 - Jan 5, 2020

Traveler: Chris D. - Local specialist: Laura McAfoos

We enjoyed all our time in Argentina and Chile. The itinerary was super detailed and we experienced no issues during the trip. The local guides and hotels were all great.

Laura McAfoos profile photo
Laura McAfoos, local specialist, responded to this review:

Chris, I am so happy to hear that you all had a great time!

We enjoyed so many experiences: elephant visi... · Thailand - Dec 20 - Dec 30, 2019

Traveler: Christine C. - Local specialist: Linh Do

We enjoyed so many experiences: elephant visit, hiking through the jungle, kayaking around the floating village, cycling round Angkor Wat, butterfly farm, night markets, temple visits, Aspara dance show, all smoothly organised by our guides. It was so nice to be chauffeured from airport to hotel to the visits for the day.

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Christine,

Thank you so much for sharing with us all your experiences on tour and we are so grad to be your local journey planner to have this chance to host the trip of you and Chris.
Once again, greatly appreciate for your praise, I will deliver your kind words to our guides and hope I can meet you face by face when you have a chance to visit Vietnam.
All the bests,
Linh

I loved the visit to Iguazu falls from both B... · Argentina - Jan 1 - Jan 5, 2020

Traveler: Guyborn S. - Local specialist: Macarena Colla

I loved the visit to Iguazu falls from both Brazil and Argentina sides and the Tango night show which introduced me to Argentinian culture. The tour guides Gustavo and Maria on the Iguazu trip were phenomenal. Muchas Gracias

Fantastic trip for everyone in our family! · Thailand - Dec 14 - Dec 30, 2019

Traveler: Opher K. - Local specialist: Ha Thu

Fantastic trip for everyone in our family!

Great week in Costa Rica (with some minor caveats) · Costa Rica - Dec 19 - Dec 25, 2019

Our family (3 adults) really enjoyed our first trip to Costa Rica. The process of planning the trip with kimkim was very easy and convenient, and our specialist Yenyi was always very responsive and helpful with our questions.

Overall, we had a great time on our trip. We went to Arenal and Monteverde (one of our guides described it as going from the rainforest to the cloud forest), which were unique and beautiful. Our accommodations were wonderful, especially our stay at Tabacon resort in... read more

Our family (3 adults) really enjoyed our first trip to Costa Rica. The process of planning the trip with kimkim was very easy and convenient, and our specialist Yenyi was always very responsive and helpful with our questions.

Overall, we had a great time on our trip. We went to Arenal and Monteverde (one of our guides described it as going from the rainforest to the cloud forest), which were unique and beautiful. Our accommodations were wonderful, especially our stay at Tabacon resort in Arenal - which has the best hot springs facilities in town (the town is famous for the natural hot springs due to the nearby volcano). We ended up going to the hot springs every day! Our hotel in Monteverde - Fonda Vela - was also nice, although it was definitely a bit outdated (especially the bathroom) and they were actively doing construction during our stay (a bit dirty and loud at times), but our room had a beautiful view of the forests and Pacific Ocean.

Out of all of our activities, some of the highlights were zip lining in the cloud forest (10 different lines) and the nocturnal nature tour (we were able to spot snakes, birds, and unique insects in the complete dark with our guide). We also really enjoyed our Rio Celeste day trip - unfortunately the trip itself was cut short due to heavy rainfall closing off half of the park (and the river was brown instead of blue), but our guide Michael was so amazing he really made it a fun and educational trip (teaching us about local plants and insects), and the lunch was good too.

The parts we didn't enjoy as much/some issues:
- Our local tour operator was late several times and did not give us notice. For our boat ride, we waited 30 minutes in our lobby; the tour operator did not contact us, we had to ask the hotel to call them to see when they were arriving.
- The description for "Arenal to Monteverde by boat" is extremely misleading. The kimkim page described it as 3.5 hour boat ride, in reality it was a 40 minute boat ride followed by a 2 hour car ride on extremely bump roads.
- The La Fortuna Waterfall tour was also a disappointment. It was billed as a half-day tour, but the tour itself was only one hour (you climb down the steps, see the waterfall, then climb up the steps). We had to leave the hotel at 7:30 AM, the drive was an hour round trip, and the tour was an hour. We had to wake up so early but then were back at the hotel by 9:30 AM. Our tour guide didn't really explain anything to us, and towards the end he was rushing for us to leave even though the tour was much shorter than we anticipated.

Issues aside, we did have a wonderful time in Costa Rica. The majority of our guides were awesome and super knowledgeable. The accommodations were great and everything was nicely organized. We loved the food and the friendly people everywhere.

Essential Morocco · Morocco - Dec 21 - Jan 1, 2020

Traveler: jaya c. - Local specialist: Megan Lower

Had a great time @ Morocco. We had our main tour guide/Chauffeur Yassine driving us all round. He was very professional, friendly and took us to all hidden treasures of Morocco. Recommended places to eat, helped us sample of some the local fruits, cheese, etc. He speaks multiple languages and is very knowledgeable of the local culture. We landed at Casablanca and from there went to Tangier, Chefchaouen, Fes, Merzouga, Boumalne Dades and finally to Marrakesh. Our local tour guides were... read more

Had a great time @ Morocco. We had our main tour guide/Chauffeur Yassine driving us all round. He was very professional, friendly and took us to all hidden treasures of Morocco. Recommended places to eat, helped us sample of some the local fruits, cheese, etc. He speaks multiple languages and is very knowledgeable of the local culture. We landed at Casablanca and from there went to Tangier, Chefchaouen, Fes, Merzouga, Boumalne Dades and finally to Marrakesh. Our local tour guides were very informative, and we met a few wonderful local guides during our stay at Sahara-Hmad in particular. We explored the Saharan sands cape by Camel and buggy driving. We met Hassan- the camel guy from a nomadic village who is learning Portuguese and Spanish through Google. I noticed that he was very tender and affectionate with his camels, and told us about his dog 'Subbotho' and taught us a few phrases in Berber. We stayed at the 'Dune house' overlooking the golden peaks of Sahara while we were ate Merzouga. Emily Owen was our host and we absolutely fell in love with the space. She created a unique experience for us and cooked us a delicious meal. I can't wait to go back here again. I loved Fez Medina's raw charm appealing while others could find it in a state of perpetual pandemonium and recoil in horror. I particularly enjoyed Kamal's perspective on the cultural lineage and history when we visited the Fez Medina. Finally, I must thank Megan - our tour specialist for putting together an itinerary that all of us could enjoy and available at all times to address our concerns, I would recommend this trip to anyone planning a visit to Morocco. It's a family friendly travel destination.

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Hi, Jaya!
I'm really glad to hear you had a great trip to Morocco. Thank you so much for leaving a trip review and for your kind words. I will definitely pass along your appreciation to Yassine and Emily. It was my pleasure to help you create a most memorable trip!

Alice

Can't Wait to Visit Again! · Nepal - Dec 21 - Dec 29, 2019

Traveler: Alice C. - Local specialist: Sangita Bajracharya

Sangita, Bipin, Rabin are all super helpful and professional! Can't describe how happy to get to know them and had such wonderful memories. We have encountered some flight issues due to local weather and Sangita helped with rearranging the itinerary very quickly. The whole trip is wonderful, most memorable places would be the view from Australia Camp and the world heritage architecture in Kathmandu. Rabin and Bipin did a great job of telling lively stories and giving us knowledge of nature,... read more

Sangita, Bipin, Rabin are all super helpful and professional! Can't describe how happy to get to know them and had such wonderful memories. We have encountered some flight issues due to local weather and Sangita helped with rearranging the itinerary very quickly. The whole trip is wonderful, most memorable places would be the view from Australia Camp and the world heritage architecture in Kathmandu. Rabin and Bipin did a great job of telling lively stories and giving us knowledge of nature, animals, plants, culture...etc. In sum, this is an amazing trip that we both can't wait to visit Nepal another time!

Sangita Bajracharya profile photo
Sangita Bajracharya, local specialist, responded to this review:

Dear Alice & Jun,

Thank you so much for the wonderful review. It was indeed our pleasure to make all the necessary arrangements for your Nepal trip and we are glad to hear that you had a great time in our country and enjoyed all the programs arranged by us.

Cannot wait to see you both back in our country Nepal :)

Regards from Nepal
Sangita & HNB Team

Tatjana and I had a great time, specially in ... · Norway - Dec 22 - Jan 2, 2020

Traveler: Donald C. - Local specialist: Ingrid Thornes

Tatjana and I had a great time, specially in Geilo, where the snow, sun and skiing conditions were absolutely perfect. Heidi was a great guide and, further, she arranged a wonderful evening dinner at the Geilo Mountain Lodge for her partner and us. (The Lodge should be on the Michelin list!!!) Oslo at the front and back end of our trip included Vinterland, Vigeland statuary park, and viking, Fram and Kon-Tiki museums that were very well done. The convenient light rail took us to... read more

Tatjana and I had a great time, specially in Geilo, where the snow, sun and skiing conditions were absolutely perfect. Heidi was a great guide and, further, she arranged a wonderful evening dinner at the Geilo Mountain Lodge for her partner and us. (The Lodge should be on the Michelin list!!!) Oslo at the front and back end of our trip included Vinterland, Vigeland statuary park, and viking, Fram and Kon-Tiki museums that were very well done. The convenient light rail took us to Holmenkollen ski jump and museum that were also very impressive. And for my 80th birthday and New Years Eve the fireworks seen from the Opera fjord-side apron was great (Be certain to recommend making reservations for New Year's dinners and parties in advance-we lucked out at the Opera Hotel being the last couple accepted. Also recommend coat and tie for males and dresses for females-ski apparel would have been out of place). Because of the rain in Bergen (according to the hotel averaging 266 days per year) it was less enjoyable, but John, our guide took us to see the old town, Hanseatic row and up the funicular. There the clouds and mist parted long enough to see why Bergen is called Bergen. Our son and family joined us for two days and we
and we discovered the Vil Vite childrens's museum where our 3 year old granddaughter enjoyed 2 afternoons. Recommend changing the trip itinerary to one more day in Geilo and one less in Bergen.

The Bristol, Opera and Geilo hotels were excellent, particularly the Bristol-very elegant! The Zander K was marginal in room quality and services. However, it was close to the train station and good restaurants.

The pre-booked travel tickets were essential, especially for the Geilo to Bergen leg, where in Gudvangen in the rain and dark getting bus tickets would have been difficult (by the way the bus driver said that the ticket we had was for another company, but he took us anyway, saying he would make payment adjustments.)

So, thank you for the arrangements. We had a wonderful white Christmas and New Years in Norway.

Don and Tatjana

Good memories of Ecuador · Ecuador - Dec 15 - Dec 25, 2019

Traveler: Ayesha S. - Local specialist: Iveth Granda

Had a great time (10 days) at various location along the Andean highlands in Ecuador with our guide, Cristian, organised by Iveth. What a gorgeous, scenic country and friendly people!!
Iveth took to time to tailor the itinerary to hit all the places we selected. And even helped us out with a couple of issues along the way. Cristian was with us the whole trip and his assistance was exemplary and invaluable. He was willing to accommodate changes, make suggestions and was not stuck to a set... read more

Had a great time (10 days) at various location along the Andean highlands in Ecuador with our guide, Cristian, organised by Iveth. What a gorgeous, scenic country and friendly people!!
Iveth took to time to tailor the itinerary to hit all the places we selected. And even helped us out with a couple of issues along the way. Cristian was with us the whole trip and his assistance was exemplary and invaluable. He was willing to accommodate changes, make suggestions and was not stuck to a set checklist. His input about local customs, traditions, etc., added to experience.
In retrospect, I would've liked to have had two days in Quito and vicinity and skipped Guayaquil; and definitely would've added a couple of visits to the museums to learn about pre-Inca settlements/history.
Will come back again to visit Yasuni and Galapagos the next time. Thank you, Iveth and Cristian, for making it a memorable trip.

Tuk tuk tour was great. Chiang Mai hike was n... · Thailand - Dec 24 - Jan 4, 2020

Traveler: TEJASH P. - Local specialist: Ha Thu

Tuk tuk tour was great. Chiang Mai hike was nice, guide there Danny was the best. Cooking class was really good. Krabi was our favorite. Snorkeling on Bali was excellent

Excellent Multigenerational Experience · Morocco - Dec 26 - Jan 4, 2020

Traveler: Juliana V. - Local specialist: Brahim Bourrich

A trip with teens, grandparents and parents is hard to plan and execute to everyone's satisfaction, but our trip to Morocco with KimKim was enjoyed by all. Brahim worked very hard to provide a mix of activities and destinations to ensure there was something for each member of our party. When complications arose (as they always do when traveling) they were handled immediately by the KimKim team. Our driver, Fouad, was an absolute gem. Full of local information and an all-around huge help. ... read more

A trip with teens, grandparents and parents is hard to plan and execute to everyone's satisfaction, but our trip to Morocco with KimKim was enjoyed by all. Brahim worked very hard to provide a mix of activities and destinations to ensure there was something for each member of our party. When complications arose (as they always do when traveling) they were handled immediately by the KimKim team. Our driver, Fouad, was an absolute gem. Full of local information and an all-around huge help. Our tour guide in Fes, Issam, was one of the best tour guides we've ever had - able to keep a retired historian AND a tired teen engaged for almost 8 hours. Each person had their own highlights - ballooning, cooking class, walking the medinas, but we all thoroughly enjoyed the richness and diversity of the country we explored with KimKim

Brahim Bourrich profile photo
Brahim Bourrich, local specialist, responded to this review:

Salam Juliana,

Thank you very much for taking the time to share your priceless feedback with me. It had been a great honor to be your local travel specialist taking the best care of your services and your family day by day. I really love what my country offer and do to my dear travelers (friends). This feedback and the feelings you have for my country are very precious to me and are the reason why I and my team are here at your disposal all the time. I am sure all my providers will be very... read more

Salam Juliana,

Thank you very much for taking the time to share your priceless feedback with me. It had been a great honor to be your local travel specialist taking the best care of your services and your family day by day. I really love what my country offer and do to my dear travelers (friends). This feedback and the feelings you have for my country are very precious to me and are the reason why I and my team are here at your disposal all the time. I am sure all my providers will be very happy to hear about your story which encourages us to keep our services always on top including your driver Fouad & your local guide in Fes Issam!

Please keep always in touch and thank you very much in advance for spreading the word!

All the best,
Brahim

BRAD

Wonderful exploration of Belize and Guatemala · Guatemala - Dec 28 - Jan 4, 2020

Traveler: BRAD K. - Local specialist: Eduardo Celada

This was a great one week family trip packing A LOT in, from snorkeling and fishing off the coast of Belize, to Mayan ruins and culture, to the beautiful old town of Antigua, to the stunning nature of Pacaya Volcano and Lake Atitlan. We were ambitious in trying to cover a lot of ground, and Eduardo did a great job helping us set the itinerary and coordinate the logistics. There were a few bumps with the driver/guide in Belize, as well as some inevitable flight delays and traffic, but I was... read more

This was a great one week family trip packing A LOT in, from snorkeling and fishing off the coast of Belize, to Mayan ruins and culture, to the beautiful old town of Antigua, to the stunning nature of Pacaya Volcano and Lake Atitlan. We were ambitious in trying to cover a lot of ground, and Eduardo did a great job helping us set the itinerary and coordinate the logistics. There were a few bumps with the driver/guide in Belize, as well as some inevitable flight delays and traffic, but I was able to Whatsapp with Eduardo and get to good resolutions. The people of Belize and Guatemala were friendly and welcoming, and I would highly recommend visits to both countries.

Eduardo Celada profile photo
Eduardo Celada, local specialist, responded to this review:

Hola Brad, thank you so much for the in-depth review and your kind words! The whole team here including the guides, drivers and more really enjoyed your enthusiasm throughout the trip and appreciate your willingness to learn about Belize and Guatemala. You will be a great ambassador for the country as I'm sure you'll share lots of great stories with your friends and family. Thank you again for your business and hopefully we'll see you and family back in Guatemala one day!

Incredible Journey to Muldai Hill Sunrise · Nepal - Dec 23 - Jan 4, 2020

Traveler: Kirk S. - Local specialist: Erin Green

We are just getting back home from the most incredible trip that KimKim helped to arrange for us in coordination with Himalayan Trails which is their local group in Nepal. From the beginning we were looking for a custom tour of the country that would allow us to enjoy both some time on the mountain trekking as well as a resort. KimKim helped make it all work seamlessly throughout our time.

We were met at the airport in Kathmandu and together with our guide flew to Pokhara to begin the... read more

We are just getting back home from the most incredible trip that KimKim helped to arrange for us in coordination with Himalayan Trails which is their local group in Nepal. From the beginning we were looking for a custom tour of the country that would allow us to enjoy both some time on the mountain trekking as well as a resort. KimKim helped make it all work seamlessly throughout our time.

We were met at the airport in Kathmandu and together with our guide flew to Pokhara to begin the trekking journey. Everything was as good or better than we could have expected including the custom route that they chose for the hike. By going a little against the grain on our path we were able to both beat the crowds in certain areas as well as find some more remote parts of the trail that proved to be the most memorable. Specifically our time at Dobato and the Mt Lucky teahouse where we were welcomed by the family and spent most of the afternoon/evening warming up and conversing through our guide who was great at making sure we got a really culturally unique experience. The sunrise on Muldai Hill was the best part of the trip as we had the entire top of the range to ourselves that morning for a really special experience.

Couldn't be more pleased with both the help arranging the trip (thanks Erin!) and once we got on the ground with Raj and the team at Himalayan Trails. Thanks all and look forward to visiting the wonderful country of Nepal again in the future.

Epic Honeymoon in Thailand... · Thailand - Nov 23 - Dec 15, 2019

Traveler: Michael M. - Local specialist: Suwanna Noraheem

We had a wonderful time in Thailand thanks to Suwanna, Tha, and all the local guides in the country! Royal Silk made us feel like lux travelers with airport pickups seamless transfers and kind and courteous service from all.

Some of our wonderful guides included:
Jungkey - The Tuk-tuk foodie tour was great and Jungkey kept us moving, eating, and enjoying.

Amy - Our private guide on our Bangkok tour made sure we saw much of the city beautiful sights, while being so pleasant to talk with,... read more

We had a wonderful time in Thailand thanks to Suwanna, Tha, and all the local guides in the country! Royal Silk made us feel like lux travelers with airport pickups seamless transfers and kind and courteous service from all.

Some of our wonderful guides included:
Jungkey - The Tuk-tuk foodie tour was great and Jungkey kept us moving, eating, and enjoying.

Amy - Our private guide on our Bangkok tour made sure we saw much of the city beautiful sights, while being so pleasant to talk with, and had a great feel for the pace of the tour and where to take us. Excellent!

Roon - We loved Roon's quiet charm and sense of humor. He showed us many spots in Chiang-Mai and took his time to make sure we enjoyed as much as we could possibly.

Pom - Pom was so great! She took us on the hiking tour of Doi Inthanon. You could tell she had a lot of experience on the mountain and she was a wonderful guide with a warm heart and a great sense of pride in the mountain and it's surroundings. She was wonderful!

Tha was really responsive along our entire trip and we felt comfortable knowing she would always be available to help if needed. Su the local representative in Phuket was also amazing as she immediately reached out to us upon our arrival and helped us with our transfer and booking a dinner reservation and spa reservation. The recommendations by all were also wonderful.

We don't think we would have had nearly as good a time in Thailand had we not used KimKim to plug us into all the wonderful people at Royal Silk. Thank you so much for a wonderful experience and thank you to all the great guides throughout!

Stephanie

Wonderful intense 13 Day Morocco Trip over Xmas and New Year · Morocco - Dec 24 - Jan 4, 2020

Traveler: Stephanie W. - Local specialist: Hakim Alibouche

My overall experience was great, and what an adventure it was in Morocco! Hakim organized my trip efficiently as I booked rather last minute in mid Nov for a Xmas holiday. Unfortunately he could not book many of the riads I initially wanted to stay in as they were full, but it all worked out fine. 13 days allowed me enough time to get a good sense of the country as I went from Casblanca to Rabat, Chefchaouen, Fez, Merzouga desert, Ouarzazate, the Dades and Draa Valleys, Marrakesh, and... read more

My overall experience was great, and what an adventure it was in Morocco! Hakim organized my trip efficiently as I booked rather last minute in mid Nov for a Xmas holiday. Unfortunately he could not book many of the riads I initially wanted to stay in as they were full, but it all worked out fine. 13 days allowed me enough time to get a good sense of the country as I went from Casblanca to Rabat, Chefchaouen, Fez, Merzouga desert, Ouarzazate, the Dades and Draa Valleys, Marrakesh, and Essaouira. The one thing I did not count on was how many hours we would be on the road. There were 3 days during which we had to travel in the car for 9 hours each day (with breaks included) which is tiring if you are not used to that. However, it was well worth it seeing the amazing and varied landscape. Redouane my driver was outstanding. He was warm, kind and very genuine and helpful, always making sure I was ok. Since I need to eat a lot of fresh vegetables, he even bought some to make a fresh salad for me during the long drives!

I loved the call to prayer everyday rising above the din of the medina. Absolutely love the culture, the history, the people, the food and the fashion. The highlight for me was staying in a tent in the Sahara desert. Nothing like watching the stars and the sunrise from the desert. Since I was traveling alone as a woman I relied on my guides to make sure I could find my way in the winding medinas. I felt safe generally although I did get harrassed slightly by men a few times. In all cases, I simply say 'la shukran' and moved on.

Morocco is a very special place and I would definitely go back again.

Great time in Argentina because of perfect planning · Argentina - Dec 23 - Jan 2, 2020

Traveler: Jim M. - Local specialist: Macarena Colla

Macarena did a wonderful job of working with us to get our trip to Buenos Aires and Ushuaia just perfect for our family. While we enjoy taking tours, we like to have free time to wander. Macarena was able to give us the perfect amount of both.

Each day we had some free time to wander, or relax from our tours. We thoroughly enjoyed Laura on our BA and Tigre tours. She was informative, helpful, and delightful to spend time with. Highly recommend her.

While we would have never booked the... read more

Macarena did a wonderful job of working with us to get our trip to Buenos Aires and Ushuaia just perfect for our family. While we enjoy taking tours, we like to have free time to wander. Macarena was able to give us the perfect amount of both.

Each day we had some free time to wander, or relax from our tours. We thoroughly enjoyed Laura on our BA and Tigre tours. She was informative, helpful, and delightful to spend time with. Highly recommend her.

While we would have never booked the Argentine Cooking experience or the Tango lesson and dinner, we were so happy Macarena put those in for us. It was great dining with travelers from around the globe, learning about the culture, food, mate, tango, etc. So happy they were included in our itinerary.

And while it was fun exploring BA, we thoroughly enjoyed being in Ushuaia. What a fabulous place. The highlight of our trip was the penguin boating adventure. The weather was absolutely perfect and it was wonderful seeing the landscape of Argentina and Chile.

The tour of Tiera del fuego park was great fun. And we were glad to have a personal guide. She was great! So informative, accommodating and professional. Felt like we really clicked with her.

We loved the Arakur Spa and Resort. Sitting and looking out the windows at the bay and town below was wonderful. Each afternoon we would go to the pool area and hang out. It was great fun being outdoors with the wind blowing, but warm in the pool.

There were some issues with Arakur, though. We were in Ushaia while it was very warm, and the AC did not seem to work in any of our rooms. We kept asking about it, but they told us "it is very slow." I would have preferred them to tell us "we really don't have AC, so it is best to open the windows," which we did open the windows.

Also, we ate at the lobby bar each day for lunch and service was extremely slow. I understand relaxing and not being rushed, but the service was terribly slow. Food at the lobby bar, restaurant and New Year's Eve gala was fabulous!!!

The new year's eve party was loads of fun. A great way to start the new year and decade.

Additionally, Macarena was on vacation during our trip, so Ludi stepped in and made sure we had everything we needed once we arrived in Argentina. The change from one agent to the next was seamless.

Highly recommend both!
Great time!

Mark

Overall, good experience · Chile - Nov 23 - Dec 2, 2019

Traveler: Mark C. - Local specialist: Emilce Alonso

Overall, good experience
Emilce is knowledgeable of Argentina and provided great suggestions. The service provided was affordable and of good quality. The only improvement I would like to see is to be provided with a fully detailed and confirmed itinerary before we departed. We made this slightly more complicated due to some last minute flight changes but in today's digital era, an updated itinerary would be easy to provide via email. We did not know our exact itinerary for each location... read more

Overall, good experience
Emilce is knowledgeable of Argentina and provided great suggestions. The service provided was affordable and of good quality. The only improvement I would like to see is to be provided with a fully detailed and confirmed itinerary before we departed. We made this slightly more complicated due to some last minute flight changes but in today's digital era, an updated itinerary would be easy to provide via email. We did not know our exact itinerary for each location until we met the local guide at each airport. This included formal confirmation of our flight arrivals and hotels accommodations. This made for a mistake in pickup time at one of our arrivals and required us to make some calls to confirm our exact hotel and to take a taxi to get there (which they did reimburse us for). More than anything, this lack of explicit detail was just unnerving and can be easily fixed with a detailed itinerary.

Gabby

Great Thailand visit Dec 2019 · Thailand - Dec 21 - Dec 31, 2019

Traveler: Gabby S. - Local specialist: Linh Do

We had a great Thailand trip this past December. Working with Linh and her team was relatively easy and where able to customize the experience to our needs. Overall a positive experience for my husband and I, we had private tours and our guides were very professional and helpful. There were minor issues we faced (we were asked for tickets for transportation by the drivers, which were not given to us) but where addressed by the local KimKim team. I would strongly recommend to get a local SIM... read more

We had a great Thailand trip this past December. Working with Linh and her team was relatively easy and where able to customize the experience to our needs. Overall a positive experience for my husband and I, we had private tours and our guides were very professional and helpful. There were minor issues we faced (we were asked for tickets for transportation by the drivers, which were not given to us) but where addressed by the local KimKim team. I would strongly recommend to get a local SIM card on your mobile device, so that you can call/connect with other services as needed. Thank you Linh! We had an unforgettable trip :)

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Gabby,

Thank you much for spending your time and kind words to share the great experience that you have on tour with us - Sens Asia Travel.
It is our great honor to have a chance to host your trip to Thailand and your notice on the driver's case is really helpful to us. We will learn from that and may issue the transfer vouchers to next clients when they are on spot with drivers only.
One more time, hopefully that we are still be in your contact list for the next trip to Southeast Asia.
Keep traveling and wish you the marvelous journeys ahead.
All the bests,
Linh

Overall it was a very interesting trip with a... · Indonesia - Dec 23 - Jan 3, 2020

Traveler: Benjamin K. - Local specialist: Dina Fatharani

Overall it was a very interesting trip with a lot of beautiful things to see and new memories being created. All the drivers and guides were friendly and always helpful. The standard of the accommodations booked were up to my expectations.

Dina Fatharani profile photo
Dina Fatharani, local specialist, responded to this review:

Dear Benjamin,

Thank you so much for spreading the words, we are happy to hear our travelers feel taken care of every moment of their trip with us. Let us know when you plan to go back to Indonesia, there are many things waiting to be discovered.

Best regards,
Dina

The team at Kimkim put together a fantastic i... · Costa Rica - Dec 22 - Dec 30, 2019

Traveler: Krishna P. - Local specialist: Lily Ulate

The team at Kimkim put together a fantastic itinerary which checks every wish box of our dream vacation. Thank you, Thank you!

I would definitely take their service for our next vacation.