Kimkim Trip Reviews

As travel professionals ourselves, we approach every journey with high expectations regarding organization, authenticity, logistics, and overall guest experience. Our trip to Sri Lanka exceeded those expectations in every aspect.

The itinerary was thoughtfully designed, combining cultural heritage, nature, and local life in a balanced and well-paced program. From the impressive archaeological sites of Dambulla and Polonnaruwa to the iconic Sigiriya Rock Fortress, each experience was carefully scheduled to maximize enjoyment while avoiding unnecessary fatigue. The transition into the hill country, with its tea plantations and the spectacular scenic train ride, offered a beautiful contrast to the cultural triangle, while the Yala National Park safari and the historic atmosphere of Galle provided a perfect conclusion to the journey.

Operationally, the trip ran flawlessly. Transfers were punctual, coordination between activities was seamless, and the overall flow of the program demonstrated strong destination knowledge and professional planning. This level of execution allowed us to fully enjoy the destination without logistical concerns, something we particularly value as industry professionals.

A special recognition goes to our local specialist, Dhanushka, whose responsiveness, attention to detail, and deep understanding of traveler expectations ensured a smooth and personalized experience throughout. Communication was clear, adjustments were handled efficiently, and every service reflected genuine care and professionalism.

Sri Lanka stands out as a destination offering remarkable diversity within short travel distances, culture, wildlife, landscapes, and warm hospitality and this journey showcased it in an authentic and meaningful way.

We confidently recommend both the destination and the organizing team to travelers seeking a well-structured, high-quality travel experience delivered with professionalism and local expertise.

Monika planned an amazing trip for us!!! She was able to alter the itinerary on short notice when we were invited to hike with friends in another part of New Zealand. She was super attentive to our needs and planned days and lodging which fit our particular requests. Monika was available when the weather caused us to change plans and was at the ready any time we needed her. We cannot say enough good things about Monika and the kimkim process which enabled us to have the trip of a lifetime. We would highly recommend both Monika and kimkim for any future travel needs (fyi...we have used kimkim in the past always with similar happy experiences in diverse parts of the world).

Thank you Monika and kimkim. You will always be in our hearts.

Hotel Reviews

Edgewater Motel

Te Anau

This is a basic hotel with all that we needed. I would give it a 5 but some folks may disagree with me because it is not 'high-end'. We needed a room for 2 nights knowing we would use it only to sleep and do a final pack. It more than accommodated us. We had room to spread out, washer/dryer to help deal with soaked dirty clothing before packing for a 28 hour flight. It is a 10 minute or so walk from the grocery store, Subway, local movie theater (see the short documentary about the fjordlands). We were totally happy and had no complaints

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bella Vista Motel Wanaka

Wanaka

Clean, convenient, steps from all the restaurants we wanted to try and staff was super helpful and available

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean. Nothing super glamorous spotlessly clean

Fox Glacier Lodge

Fox Glacier

For us, this was all we needed but it is in an area where everything is basic so someone looking for 'glam' would not be happy. We loved the space, the nearby washer/dryer (much needed by this time in the trip), proximity to hiking trails and wonderful drives to scenic spots.

Authenticity & Character

Location

Staff

Answered every question and were super friendly

Cleanliness & Comfort

The room was clean, the bed a little soft but we did truly not care.

Lake Brunner Eco Lodge

Such a wonderful experience. The room was spacious, had a lovely lake view and the manager and her family added so much to the experience. This lodge is a little off the beaten path but what we were looking for and we loved chatting with other guests who added so much to our trip experience.

Authenticity & Character

Location

Some people might not want to drive off pavement but you would really be missing something.....

Staff

So so lovely to meet the extended family. Truly a memorable experience

Cleanliness & Comfort

Fable Christchurch

Christchurch

Right where you want to be to experience downtown

Authenticity & Character

Location

Staff

Staff was so so so helpful and kind

Cleanliness & Comfort

Lake Tekapo Holiday Homes - various properties

Lake Tekapo

Easy check in, spacious home with amazing views

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Headwaters Eco Lodge - Glenorchy

Glenorchy

Such a unique experience. We hope to return again. We cannot say enough wonderful words about the Eco Lodge.....

Authenticity & Character

Wanted to give this a 10 but it is not available!!!

Location

Staff

Cleanliness & Comfort

Millennium Hotel Queenstown

queesntown

Service and room were top notch. We needed to arrive early and they were so gracious and accommodating. Thank you to all of the staff at Millennium!!

Authenticity & Character

Location

Tiny walk into town but we actually preferred the quiet and rest of being slightly away to sleep but near to do activities

Staff

Cleanliness & Comfort

Activity Reviews

Walk the famous Milford track and cruise on Milford Sound

Te Anau

It was raining the day we did this BUT we learned that if it is not raining, the falls are not nearly as amazing. Our guide, Rob, was top-notch and we loved being able to walk a small part of the Milford Track and to see the Milford Sound up close.

Quality of Experience

Food

Lunch, if you choose, is bountiful and delicious....

Guides, Drivers and Staff

Transport

Te Anau Glowworm Caves

Te Anau

This tour is first off, something you will never see anywhere else. It is so well organized, very informative and the staff are totally engaged. We went at dusk and it was awesome!!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Cass Valley Backcountry Tour

New Zealand

What a hoot to go out with a real sheep/cow/deer rancher. Truly an authentic experience

Quality of Experience

Guides, Drivers and Staff

Transport

Basic jeep; loud noise if you sit in the back row.....

Drive from Queenstown to Glenorchy

New Zealand

Lots of gorgeous views

Thank you. I cannot speak highly enough of Kathrin, KimKim, and the whole experience from booking through to completion. All the details were covered, communication was constant and professional. I would recommend KimKim to anyone that wants a customized travel itinerary, with all the details looked after. It was a true pleasure.

Hotel Reviews

Hulbert House

Queenstown

We'll be back. A great location, with a very helpful staff. So much better than staying in a hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Every detail was tended to flawlessly.

Lakestone Lodge

Lake Pukaki

Our time at the Lakestone Lodge was amongst the very best highlights of our time in NZ

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The rooms and common areas are cozy, but very comfortable.

Activity Reviews

Mt Cook half day Heli Hike

New Zealand

This experience was life-changing. An absolute must for anyone wanted to truly experience NZ's South Island.

Quality of Experience

Guides, Drivers and Staff

Transport

Christchurch Tramway Restaurant

Christchurch

What a great way to see the city!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

All of our guides and drivers were on time and did a great job of driving in a very mountainous country with narrow roads. Our guide to our visit to the cloud forest was very informative. We booked an optional night tour through our hotel. It was also excellent. You might consider adding that to your itineraries.
Our guide through the rain forest seemed to be in a hurry. This was a once in a lifetime visit for us. I would have liked to hear more about the flora surrounding us. All of our other guides had a lot to say about what we were seeing.

Hotel Review

Gran Hotel Costa Rica, Curio Collection by Hilton

San José

Excellent accommodations centrally located. Good food but expensive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Arenal Hanging Bridges Walk

Arenal/La Fortuna

Guide was in a hurry and really did not have much to say. I loved the rain forest walk. What a magical place.

Quality of Experience

Guides, Drivers and Staff

Transport

Mocha Tour: Chocolate & Coffee

Arenal/La Fortuna

Fun place. Caesar was a great presenter. He made it fun with his energy and command of the subject.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Safari Float on the Peñas Blancas River

Arenal/La Fortuna

We found this to be disappointing.

Quality of Experience

Guides, Drivers and Staff

Driving and promptness was fine.

Transport

Rafts were uncomfortable for anyone with back issues.

Cloud Forest Reserve Privately Guided Hike

Monteverde

Quality of Experience

Guides, Drivers and Staff

Very informative.

Transport

Private San Jose Walking Tour

San José

The guide was very knowledgeable. We enjoyed the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was wonderful and Fleur was amazing listening to the new ideas and making adjustments to the trip.
Her recommendations were perfect because the food tour, boat tour and windmill tour truly helped explain the history of the city and its growth.
I would book with Fleur again!
It was a so much fun visiting the lowlands.

Hotel Review

Singel hotel

Amsterdam

This hotel and staff were knowledgeable, the room was clean and nicely done. Very close to Amsterdam Central which is perfect when you want to explore beyond Amsterdam. The full breakfast was delicious each morning.

Authenticity & Character

The building is beautiful and the rooms are very clean.

Location

The closeness to Amsterdam Central was perfect only a few minutes walking.

Staff

The staff were knowledgeable with the area, helpful and friendly.

Cleanliness & Comfort

Room was spotless and very comfortable.

Activity Review

Public transport pass Amsterdam

The Netherlands

This is a perfect card to help you get around on the public transport which is clean and enjoyable to ride.

Quality of Experience

All these run steady if you miss one the next is only a few minutes away.

Guides, Drivers and Staff

The drivers are very helpful in telling you where your stop is.

Transport

All public transport is clean and enjoyable to ride.

My wife and I went to New Zealand to celebrate our fortieth wedding anniversary and we had a fantastic trip! Michele was able to listen to what places and activities we were looking to experience and she was integral in helping us to accomplish those goals. The hotels were clean with friendly staff and transfers between locations went smoothly. We especially enjoyed biking through the wineries outside of Queenstown and the wine tasting trip via ferry to Waiheke Island. The overnight cruise in the Doubtful Sound was spectacular with great food and hospitality. Kayaking on Tasman Lake in the Mt Cook area and chipping and chewing on one -thousand year ice was sweet! I had beautiful day fly-fishing catching brown trout outside of Nelson. These were just a few of the amazing experiences we had traversing the countryside of New Zealand
We would certainly utilize Michele and KimKim's services for future trips and would highly recommend them!

The trip to Marrakesh was amazing. The walking tour guide Mohamed was brilliant.
Our driver Soufiyan who took us around is a good driver.
Our hike in the Atlas mountain with Latifa was very enjoyable.
She helped me a lot over the rough patches and climbs and really took good care of us.

Hotel stays at Marrakech and Essaouira was perfect.
The desert camp was good but felt a bit rough around the edges as I believe it was a newer property.

Hugo curated our perfect Bavarian adventure! It started in historic Munich where Hugo provided us with an amazing tour guide, Yves. This private tour was intimate, educational and above all, fascinating. Hugo planned exceptional dinners each night. He also arranged our private transfer to the ski resort, Kitzbuhel. Our time in Kitzbuhel was complete with mountain lunch dining with breath taking views of the alps. After our ski adventure, Hugo planned our final destination, Salzburg. The 5 start hotel, city tours, dining experiences were exceptional. In addition, Hugo was accessible 24/7. We truly appreciated that he was just a text away whenever we had a question. Hugo went above and beyond for us. His kind and upbeat demeanor was a joy to work with. We will never forget our time in Bavaria. Thank you Hugo!

Hotel Review

Hotel Sacher Salzburg

Salzburg

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Staff was exceptional!

Activity Reviews

Salzburg Private City Walk: Old Town Highlights & Mozart’s Legacy

Salzburg

Quality of Experience

Guides, Drivers and Staff

Transport

🚶‍♂️Munich in 3 hours: private guided tour combining history, flavours and Bavarian elegance

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Well organized and excellently flowing introduction to the beauty that is Guatemala!! We preferred a more active trip with plenty of hikes and natural wonder; that is exactly what we got. Our guide, driver and new friend Esteban was a wealth of local knowledge and tips about the areas we visited. Highly recommend!!

Activity Reviews

Mayan Face Sunrise Experience (Group)

Guatemala

Definitely worth the early rise time!! Great albeit challenging hike to a beautiful view of sunrise accompanied by coffee and local baked goods.

Quality of Experience

Guides, Drivers and Staff

Transport

Villages Around Lake Atitlán by Boat

Guatemala

Fun to explore the unique villages and learn about the various Mayan trades and traditions! Great day of exploring communities.

Quality of Experience

Guides, Drivers and Staff

Transport

Pacaya Volcano Hike & Picnic, Private.

Guatemala

Beautiful hike!!

Quality of Experience

Guides, Drivers and Staff

Transport

Semuc Champey

Guatemala

Awesome hike and soak in the limestone pools. We also visited a cave. Great day for the active, outdoor enthusiasts!

Quality of Experience

Guides, Drivers and Staff

Transport

Camila and Flora were fantastic. All the various excursions were executed to the utmost degree. If meals were included they were so delicious and bountiful. What we appreciated most was when there was an Aviation Labor Department strike and our flight was canceled, Camila stepped in and rebooked us the next day while we were still enjoying our day excursion.
From pickups at the airport to transfers to the next place, every service was on time and led by friendly knowledgeable staff.
Kimkim made our trip easy and fun. Thank you

This was an absolutely incredible trip and Kimkim and Cory made the planning and traveling process as easy and smooth as could be. Not only were we able to customize our trip to what our interests were, we had support throughout the whole planning stage as well as once we were actually in Japan. We definitely plan on using Kimkim again in the future as well as returning to Japan in the future!

Hotel Reviews

Shiba Park Hotel

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Keio Prelia Hotel Kyoto Karasuma Gojo

Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Laforet Club Hakone Gora Yunosumika

Hakone

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Miyako City Tokyo Takanawa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Akihabara Anime & Gaming Adventure Tour

Tokyo

Quality of Experience

Guides, Drivers and Staff

Samurai Ninja Museum with fun experience

Japan

Quality of Experience

Guides, Drivers and Staff

Osaka Local Foodie Tour in Dotonbori and Shinsekai

Japan

Quality of Experience

Guides, Drivers and Staff

Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)

Japan

Quality of Experience

Guides, Drivers and Staff

Japanese Calligraphy Experience (Nara)

Japan

Quality of Experience

Guides, Drivers and Staff

Sushi Making Cooking Class near the Tokyo Tower

Tokyo

Quality of Experience

Guides, Drivers and Staff

Izakaya food tour in Shinjuku (14 small tastings)

Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

Our travel specialist, Coraima, did a magnificent job discovering our preferences then creating the perfect travel experience for mother-daughter trip to Madrid and Sevilla. From the cooking class and tapas tour to the sherry tasting and Andalusian horse show, everything was top notch. We would have been overwhelmed choosing our own hotels, but she picked the perfect locations. THIS is the way to see a new country! We will definitely use KimKim again.

Hotel Reviews

Room Mate Alba

Madrid

This is in a beautiful neighborhood close to everything you might want to see. It's a little noisy outside at night and one of the smaller rooms we had in Madrid but a good value with a nice breakfast.

Authenticity & Character

Dark and moody vibe

Location

Taxis can actually drive up to the front of the hotel which is not the case everywhere.

Staff

Cleanliness & Comfort

Smaller bathroom but clean

H10 Casa de la Plata

Sevilla

I can't imagine a better location for staying in Sevilla. We were greeted with wine at check-in and given a quick guide for places to see. The rooftop restaurant/bar has delightful tapas and cocktails. Go at sunset for a picturesque evening. The pool is absolutely beautiful.

Authenticity & Character

Location

Walkable to everything!

Staff

Cleanliness & Comfort

Exceptionally clean and updated

Casa de Las Artes by Meliá Collection

Madrid

The ambiance is peaceful and artistic with classical beauty. The clientele looked to be over 40 with an appreciation for finer details. We walked to everything within 20 minutes. They have the most luxurious hotel gym I've ever been in. The restaurant and breakfast were the best on our trip. 5 stars for everything!

Authenticity & Character

The art and design of the common areas is tranquil and beautiful.

Location

9 minute walk to Retiro Park. Close enough to the city center without the noise.

Staff

English is spoken by everyone we had contact with.

Cleanliness & Comfort

Very clean. Our room didn't get as cool as we would have liked but no other complaints.

Activity Reviews

Cádiz & Jerez de la Frontera Day Trip with Sherry Tasting

Seville

This is an easy day trip to the coast. I had no idea that Cadiz has such a rich history. Add the Andalusian Horse show just to witness something you may never see again. I learned a lot about Sherry but didn't personally care for it. It is an interesting tour though. Prepare for lots of traffic on the way back. Our driver made the most of it and gave us extra history lessons. We returned around 6pm.

Quality of Experience

Guides, Drivers and Staff

Our guide was VERY knowledgeable and friendly.

Transport

Comfortable but long ride, especially after lots of sherry

Tapas Like a Sevillano: Exploring Triana One Bite at a Time

Seville

Juan, our guide, was the best! Triana has a more laid-back energy which we loved exploring along with the history and food

Quality of Experience

Guides, Drivers and Staff

He was great at stopping to take all the pictures we wanted of us. You could tell all the locals knew him.

Self-Guided Walking Tour of Seville

Seville

Self-Guided Retiro Park Walk

Madrid

Paella Cooking Class with Market Visit

Madrid

We loved the small size of the class (7 of us). We went to the market early so there weren't any crowds which was nice. Our chef was very knowledgeable, interesting and funny. I would recommend this for anyone who doesn't necessarily feel they are an experimental cook but would like to try. Hands on, easy and entertaining!

Quality of Experience

Guides, Drivers and Staff

Professionally taught and high-quality food and cooking tools

It is with great pleasure that I am writing this review. The service we received from KimKim and from Elena in Costa Rica was superb. Our family went to Costa Rica to celebrate my husband’s birthday. Every place we went we were greeted with decorations and treats, organized I imagine by Elena. We were 11 people. Transportation was on time and comfortable. Freddie our driver who took us to and from Monteverde, was great. Our guides were informative. Andres, also known as “Sosio” in Manuel Antonio was patient kind and fun. We had an extraordinary time on the catamaran. I would greatly recommend doing that. Above all, I would say that every interaction with Elena was pleasant, helpful, productive and timely.
We wish all of you great success. You deserve it!

Hotel Reviews

Arenal Springs Resort

La Fortuna

Even in the rain, the hot spring pools were gorgeous.

Authenticity & Character

Vegetation and birds added to our experience.

Location

Staff

From porters to front desk to restaurant staff, all were attentive and pleasant, embodying “ours vida.”

Cleanliness & Comfort

Hotel La Mariposa

Manuel Antonio

The hotel was beautifully situated, designed and maintained!

Authenticity & Character

Location

It has panoramic view of the Pacific Ocean

Staff

Pleasant and helpful

Cleanliness & Comfort

Everything.

Activity Reviews

Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

We saw very little in the way of animals.

Quality of Experience

Guides, Drivers and Staff

There were communications issues about arranging drivers.

Transport

As above.

Private Manuel Antonio National Park Guided Hike

Costa Rica

Our guide showed us a variety of animals that we would never have spotted, with lots of information about each animal and its habits.

Quality of Experience

Guides, Drivers and Staff

Our guide, Andres, was personable and knowledgeable, sharing information and locations with other guides.

Transport

Worked smoothly.

Coffee & Chocolate Tour

Costa Rica

Our guide was wonderful. We had children with us and the guide made it especially fun for them! The chocolate was delicious.

Quality of Experience

Guides, Drivers and Staff

Transport

Catamaran Tour with Meal

Costa Rica

The boat was clean. The crew were wonderful. We saw whales. What could be better?

Quality of Experience

Guides, Drivers and Staff

Transport

It was punctual and easy.

KimKim did a wonderful job organizing and taking care of everything! Highly recommend and will use again!

Hotel Reviews

Windsor Martinique Copacabana

Copacabana, Rio de Janeiro

hotel room was tidy. staff was polite. Pool is TINY. If you want a pool this is not the hotel for you. Great location, one block from cococabana beach,

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pousada Aguas de Parati

Paraty

Absolute perfection!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Experience the Rio Carnival from the grandstands of the Sambadrome'

Rio de Janeiro

This was really fun! The guides made sure we were together and safe. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Jeep tour in Paraty'

Paraty

Beautiful destinations, polite guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Paraty: Walking Tour'

Paraty

We had the most amazing time in Morocco! Our driver Mohamed was very knowledgeable and brought us to so many amazing sites! He made sure we didn't miss anything and took such good care of us! He was extremely personable and had so many good tips for us. From the markets of Fes and Marrakech to the Sahara Desert, it was all incredible! Chefchaouen was also a gem. So quiet, peaceful, and the shades of blue were beautiful. We especially enjoyed our dinner with Rania and her family in Fes. It was such a special and personal experience. All of our local guides were very knowledgeable and made our days very interesting and unforgettable. Also, the food tour in Marrakech was such a good addition! I wish we had more time in Morocco! We miss it already!

Hotel Reviews

Dar Lys - Luxury Riad & Spa

Fes

Great location and the staff was very accommodating! The food was also very tasty. Beautiful Riad!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Nila

Chefchaouen

We loved this hotel! Great food and people. The bed was so comfortable! It was also the perfect location!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

This was such a fun place! The room was very cozy and we loved the heated blankets. The staff were very welcoming and their evening campfire was so much fun. They are very talented musicians! The food was also delicious!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Caravane

Ouarzazate

This hotel was very relaxing and we loves the aesthetic! The staff were so nice and the food was incredible!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room was very large and beautiful!

La Maison Arabe Hotel

Marrakech

We cannot get over how perfect this hotel was! It's exactly what we wanted. The various common areas were so nice for relaxing. The food as also very delicious and the staff were so friendly and helpful!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Dinner with a local Family in Fes

Fes

This was an amazing experience! Rania and her family are such welcoming and kind people. We felt part of the family. The food was also spectacular!

Quality of Experience

Food

The home cooking was very delicious and comforting.

Guides, Drivers and Staff

Transport

It was so nice that they picked us up and walked us to their house. They also walked us home which was very nice!

Explore Chefchaouen with your local guide

Chefchaouen

We loved everything about this tour! Our guide was very knowledgeable and showed us so many wonderful sites. We even were able to roll out the dough at one of the communal ovens. The twists and turns of the beautiful blue city were so fun to explore. We also really enjoyed visit the spring.

Quality of Experience

Food

We loved the goat tagine and chicken pastilla!

Guides, Drivers and Staff

Transport

Explore the Blue City

Chefchaouen

We loved everything about this city! It is very easy to navigate and absolutely beautiful! The view from our hotel terrace was fantastic. Everyone was so nice and the city was nice and quiet.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was arranged seamlessly from the time when we arrived in Peru to when we left. Our guides were all good. We especially loved Alvaro, who was our driver for the entire trip from Lima to Ica and our guide in Paracus. He was passionate about Peru and very kind and accommodating . The ride in his car was comfortable and smooth. We had a different car/driver/guide for the Cañón de los Perdidos tour. This car was a van with narrow and uncomfortable seats. Perhaps a more comfortable vehicle would be more suitable for this trip considering most of the 2.5 hour ride was on unpaved roads in the desert. Our Lima travel agency was very accommodating despite we had to change our departure time several times due to weather related flight cancellations on the return trip home. Overall we had a great experience with KimKim and would definitely consider booking again in the future.

Excellent trip! Trang was so helpful every step of the way. We had a great adventure in Vietnam and got to see so much thanks to Trang’s amazing itinerary.

I would like to give a Big Thank You to Luz, our local contact. It was like she was right behind us all the time making sure we had a memorable and safe experience. We was very reachable and responsive. A great problem solver and a pleasure to work with.

All the drivers were prompt and most were friendly. Our driver guide for the trip to the butterflies was Pablo and we spent a wonderful 11 hours with him. All the other local guides were very knowledgeable and some had interesting backgrounds.

Alex was an incredible partner in planning our trip. We asked for his help without a lot of notice, and he was able to book all our hotels and excursions so quickly. He was very responsive and answered all our questions.

There were no issues on our trip - it was so relaxing because everything was taken care of. All of the hotels and tours exceeded expectations. We were especially happy with our ATM cave tour with Darryl, our driver Cameron, and our snorkelling experience with Christian.

We had a fantastic experience with KimKim, and Nats, our dedicated agent, truly went above and beyond. He was extremely responsive, quickly adjusted our reservations when we were running late and arranged a replacement car when needed.
Most importantly, he designed an amazing itinerary that perfectly matched our interests and made our trip unforgettable. His attention to detail, flexibility, and genuine commitment to customer service made all the difference.
We highly recommend KimKim.