Kimkim Trip Reviews

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(1,944 reviews)
Read 1,944 reviews by travelers who booked their trip on kimkim

Morocco, Morocco - Apr 7 - Apr 16, 2019

Traveler: Carly S. - Local specialist: Hajar Nouri

Our honeymoon in Morocco was unreal thanks to kimkim. The planning was seamless and stress free. We simply highlighted the destinations we wanted to visit and the rest was magic. From the hotels, food and guides there was not one complaint. The culture, people and architecture is outstanding.

One highlight of our trip was the outstanding customer service. We received treatment as if we were staying at the Ritz everywhere. Moroccan's are deeply invested in tourism. Our driver,... read more

Our honeymoon in Morocco was unreal thanks to kimkim. The planning was seamless and stress free. We simply highlighted the destinations we wanted to visit and the rest was magic. From the hotels, food and guides there was not one complaint. The culture, people and architecture is outstanding.

One highlight of our trip was the outstanding customer service. We received treatment as if we were staying at the Ritz everywhere. Moroccan's are deeply invested in tourism. Our driver, Hicham was extremely professional and knowledgeable. He kept us safe and on schedule as well as provided great company. He tied the whole trip together and we could not have imagined a better trip leader.

I am recommending kimkim to all of my friends and family. We plan to use their service again in the near future.

Trip to morocco, Morocco - Apr 3 - Apr 10, 2019

Traveler: Eileen S. - Local specialist: Yassine Echcherki

Thanks to kimkim and Yassine, who organized a wonderful trip for us to Morocco's imperial cities of Marrakesh, Rabat, Meknes, and Fez, along with visits to the coastal city of Essaouira and the commercial hub of Casablanca. Planning our trip was a breeze. Once I told Yassine we were particularly interested in food, history and culture, he recommended places to visit. I did some research and we settled on an itinerary. Although we spent a bit of time driving between destinations, that was an... read more

Thanks to kimkim and Yassine, who organized a wonderful trip for us to Morocco's imperial cities of Marrakesh, Rabat, Meknes, and Fez, along with visits to the coastal city of Essaouira and the commercial hub of Casablanca. Planning our trip was a breeze. Once I told Yassine we were particularly interested in food, history and culture, he recommended places to visit. I did some research and we settled on an itinerary. Although we spent a bit of time driving between destinations, that was an interesting experience in itself, seeing the rich farmlands and remote villages. Yassine selected several beautiful riads, bed & breakfasts which are elegantly refurbished homes located in the middle of the old city Medinas. The riads, with their central courtyards and lovely detailed tile work and wood carvings, were a quiet oasis and gave us a genuine feeling for Moroccan history and culture.

We began our journey with a few hiccups, arriving late to our connecting flight from Casablanca to Marrakesh. Our driver, Muhammed, coordinated to have us driven instead of waiting 4 and 1/2 hours for the next flight. When we weren't able to retrieve our luggage, we waited two days before it caught up to us. In the meantime, Muhammed was terrific. He was warm, friendly, flexible, and completely reliable. He patiently took us back to the Marrakesh Airport several times until the luggage finally arrived.

Although we enjoyed our entire trip, we particularly loved walking through the Kasbah of Rabat, the bustling Medina of Fez, and visiting the beautiful beaches of Essaouira. Our guides in Marrakesh, Rabat and Fez all gave us wonderful historical background on each of the cities and a sense of present day Morocco.

Our only regret is that we didn't have more time to explore this beautiful country. We will definitely use kimkim and Yassine to plan our next visit!

Trip to morocco, Morocco - Apr 6 - Apr 13, 2019

Traveler: Danielle S. - Local specialist: Radia Tehitahe

My husband and I had a wonderful trip to Morocco. Radia and team could not be more accommodating. We had just come off of 10 days of hiking the Amalfi Coast. I way over-booked myself for Morocco. But everything was perfect till our last Riad. There was a miscommunication between KimKim and luxury request and what Radia picked. This is mostly my fault for not doing more research. Everything else was perfect. Our driver, Mohammad stayed with us the whole trip was phenomenal. Great car with... read more

My husband and I had a wonderful trip to Morocco. Radia and team could not be more accommodating. We had just come off of 10 days of hiking the Amalfi Coast. I way over-booked myself for Morocco. But everything was perfect till our last Riad. There was a miscommunication between KimKim and luxury request and what Radia picked. This is mostly my fault for not doing more research. Everything else was perfect. Our driver, Mohammad stayed with us the whole trip was phenomenal. Great car with wifi. I highly recommend getting a driver for the week. We had an excellent guide in Fes. Our guide in Marrakech was fine but seemed obliged to tell us things and lacked passion about the city. Radia paid for a final dinner at one of the finest restaurants, The Maison Arabe, in Marrakech based on some disappointment in our final accommodation. The accommodation was actually fine but not what we were expecting. Radia checked in on us through our whole trip. The company, Morocco Experience was excellent. I would highly recommend using them.

Radia Tehitahe, local specialist, responded to this review:

Dear Danielle,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your trip as well as the company of your driver.
I am glad to hear you enjoyed your last dinner at La Maison Arabe and we were very that you ended your trip on a high note.
On behalf of our team, we would like to thank you again for sharing your honest feedback and also for trusting us with your trip, it was our pleasure to show you a memorable time across our country.
Warm regards,
-Radia

Family fun in spain, Spain - Apr 13 - Apr 19, 2019

Traveler: Jason C. - Local specialist: James Monro

It was a delight working with James on my family's recent trip to Andalucia. He was very helpful in guiding us through our options for traveling in the area. His knowledge and expertise of our travel options, as well as his flexibility and helpfulness in adjusting our itinerary to meet my family's specific needs, were essential in ensuring that we had the best experience possible. Our trip also included some slightly more challenging travel that involved the very busy (while delightfully... read more

It was a delight working with James on my family's recent trip to Andalucia. He was very helpful in guiding us through our options for traveling in the area. His knowledge and expertise of our travel options, as well as his flexibility and helpfulness in adjusting our itinerary to meet my family's specific needs, were essential in ensuring that we had the best experience possible. Our trip also included some slightly more challenging travel that involved the very busy (while delightfully fascinating) Santa Semana week in Seville, with young kids in tow, which James helped us navigate through.

On our arrival, the Tailormade Andalucia team made us feel thoroughly welcomed and made themselves available to our needs. Communication was prompt and effective, and all the right expectations were set for each step of the journey. James did a great job setting up our travel logistics, and everything has gone smoothly.

I would strongly recommend James and the Tailormade Andalucia team for your future trip to Andalucia.

James Monro, local specialist, responded to this review:

Dear Jason,
Thanks very much for your kind words and we appreciate you taking the time to review your trip to Andalucía. We're delighted that you and the family had a great time and that everything went smoothly in this busy time of year! Of course, I hope you'll take many happy memories with you and we would love to welcome you back in future.
Best wishes from all your friends at Tailormade Andalucia!

Susan

Trip to greece, Greece - Apr 8 - Apr 14, 2019

Traveler: Susan D. - Local specialist: Dimitris Zografos

We only had a few days available in Greece at the end of a four and a half month trip around the world and we wanted them to be special but fairly restful and Dimitris made the perfect plan for us. We were picked up at the airport by Stavros, who had bottled water, candies and a tour map ready for us. He was part taxi driver and part tour guide, telling us about the city as he drove us to our airbnb. We then had a few days to explore the city on our own. Dimitris would have arranged tours for... read more

We only had a few days available in Greece at the end of a four and a half month trip around the world and we wanted them to be special but fairly restful and Dimitris made the perfect plan for us. We were picked up at the airport by Stavros, who had bottled water, candies and a tour map ready for us. He was part taxi driver and part tour guide, telling us about the city as he drove us to our airbnb. We then had a few days to explore the city on our own. Dimitris would have arranged tours for us but we had already booked some on the With Locals site. There is a great deal to see in Athens, both historical and current. And there are lovely street cafes everywhere. We could have easily spent many more days there. However, guard your valuables, especially on the crowded subways. My husband’s wallet was pickpocketed and we had to spend some time cancelling cards one morning. Other than that, we really loved our time in Athens.

For the finale, we were transferred, again by Stavros, to the marina to board a 56’ sailboat for a fabulous 3 day cruise around a few of the Greek islands. On the way, he took us to an interesting archeological site in the basement of a hotel where a Roman wall was discovered during construction and they preserved it and displayed it for public viewing. On the boat, George was our skipper and Michael was crew and cook. They were very sweet and insisted on spoiling us as much as possible. The wind was erratic so we motored more than sailed and we enjoyed some glorious sunshine as well as some dramatic thunderstorms — it was all fun. The first island we visited was Aegina which had a fairly large village on it, many cute shops and restaurants, and a lively marina. Next, we spent a very quiet night at Methana, a small fishing harbor where we were the only outsiders at that time of year (April). It rained that evening and we shared some mezedes (similar to Spanish tapas) with George and Micheal by a blazing fireplace in the little port cafe with a group of locals playing dominoes nearby. Our third night was at Agistri where we enjoyed a magnificent sunset over the harbor. Then back to Athens where we were picked up by Stavros to go to the airport. On the way, he took a short detour to show us a fascinating lake created by the collapse of a cave in ancient times where the locals swim in the warm waters year round. All in all, our time in Greece was just what we wanted and we were sad to say goodbye to our new friends. Thank you Dimitris, Stavros, George and Micheal for a lovely time.

Dimitris Zografos, local specialist, responded to this review:

Hi Susan,

I am very happy you enjoyed your time in Greece and on behalf of my team we wish you happy travels and hope to see you back in our country soon !

Best,
Dimitris

Imperial cities of morocco - 7 days , Morocco - Mar 29 - Apr 5, 2019

Traveler: Bronwen G. - Local specialist: Abdellah El Asely

The kimkim team handled a rather last minute booking for a private tour efficiently, and met my requests effectively.
The tour was splendid! Accompanied throughout by excellent driver Karim, I visited the four Imperial cities, plus Essaouira, Volubilis, Casablanca, Chefchaouen, and Amizmiz. Each place offered a new delight, and experience, and, for me, that made them all memorable. The mixture of history, different cultures, arts, and crafts, and scenery, made a kaleidoscopic impression, as... read more

The kimkim team handled a rather last minute booking for a private tour efficiently, and met my requests effectively.
The tour was splendid! Accompanied throughout by excellent driver Karim, I visited the four Imperial cities, plus Essaouira, Volubilis, Casablanca, Chefchaouen, and Amizmiz. Each place offered a new delight, and experience, and, for me, that made them all memorable. The mixture of history, different cultures, arts, and crafts, and scenery, made a kaleidoscopic impression, as I enjoyed and appreciated man-made, and natural surroundings.
The three guides with whom I had brief contact in different cities, were knowledgeable, and helpful.
It was very good to meet Abdellah in person. He kept in touch during the tour which is reassuring when one is traveling alone.
I am happy to recommend kimkim to others.

Abdellah El Asely, local specialist, responded to this review:

Hi Bronwen.
Thank you for taking the time to review your trip with us, much appreciated! I am very pleased to hear that our guides and driver made your Morocco journey pleasant. It was really nice meeting you and having a coffee together, Karim did a great job and we are really lucky to have him in our drivers team. We're happy that you're happy, and we're looking forward to your next visit into our beautiful country.

Trekking northern patagonia: 8 days, Chile - Mar 11 - Mar 18, 2019

Traveler: Hans L. - Local specialist: Catherine Currie

It is difficult to award “stars” for this experience – but something like 8 out of 5 would perhaps do it justice!

Equally difficult to pick a highlight in a trip full of them:

It started with a warm welcome from Ingrid in Puerto Varras. After a spectacular flight to Chaiten the next morning, a walk to a glacier and a first night in a nice lodge at Lake Yelcho, the trekking started in earnest the next day.
We started at our lead guide Ricardo’s family home in Futaleufú before setting off on... read more

It is difficult to award “stars” for this experience – but something like 8 out of 5 would perhaps do it justice!

Equally difficult to pick a highlight in a trip full of them:

It started with a warm welcome from Ingrid in Puerto Varras. After a spectacular flight to Chaiten the next morning, a walk to a glacier and a first night in a nice lodge at Lake Yelcho, the trekking started in earnest the next day.
We started at our lead guide Ricardo’s family home in Futaleufú before setting off on a strenuous trek to Lake Las Rosas where we set up camp in an untouched wilderness area. Dinner was great Italian home cooking on open fires! Next morning Ricardo rustled up a perfectly cooked breakfast before we embarked on an exciting horse ride over a steep, rocky and exposed path and eventually out into the valley to Lake Espolon for a paddle across the lake.
Accommodation this day was with a local family, dinner in their home and an interesting stroll the following morning.
A strenuous walk then got us up to the Tree House – a fantastically set out camp with cabins clinging to trees that leave you just about out in the open, overlooking a little pond – and the first of the wood fired spas we came to treasure in the next two camps!
Then came a walk down the ridge for some zip lining into the Futaleufú River! Another great camp – Cave Camp – with cabins open to the rapids just outside. After lunch, a short climb up a huge crag lead to some phenomenally spectacular abseiling. Another spa to bring down the adrenalin before - another - great open-fire dinner!
Rafting some of the serious rapids on the Futaleufú was the main, crowning event before the last stop in Nun Camp – named after the mountain opposite; and my cabin hanging right at the cliff’s edge over the river! A relaxing spa was followed by a lavish feast with a lamb on the spit and a selection of great Chilean wines as the farewell from the whole team and families.

I cannot think of much at all to improve this trip - it went so completely well: First there is Ricardo’s great leadership – making me feel safe (and pampered!) all the way through; the continuous help with a smile from his father-in law Claudio; then there was the flawless execution of the logistics in an exceedingly extreme terrain; and absolutely excellent professional help from all of the team all along the way.
If really pressed I could perhaps comment that paddling on Lake Espolon is good exercise – but is it equally good adventure value?

But, in a nutshell: this was one of the very best trips of my life.

Catherine Currie, local specialist, responded to this review:

Dear Hans,

Thank you for your kind words. It was a great pleasure sharing with you this amazing part of Patagonia.
We are pleased you enjoyed your experience in Futaleufu. Having the chance of touching our guest's lives is what motivate us to do our job.

A big hug form all the Futaleufu Adventure Team!
Catherine

Trip to japan, Japan - Mar 27 - Apr 6, 2019

Traveler: Cris B. - Local specialist: Jeff Aasgaard

Firstly we would like to thank Jeff for such wonderful communication throughout the planning, all the information we received before we began the trip and all the info in our packet on arrival. Everything worked like clockwork( except running for the wrong bullet train) because of the attention to fine details such as every ticket for transport, cards for each check-in and particularly the pocket wifi.
We had two guides, one in Tokyo and one in Kyoto . Ms Junko Dogauchi was helpful and we... read more

Firstly we would like to thank Jeff for such wonderful communication throughout the planning, all the information we received before we began the trip and all the info in our packet on arrival. Everything worked like clockwork( except running for the wrong bullet train) because of the attention to fine details such as every ticket for transport, cards for each check-in and particularly the pocket wifi.
We had two guides, one in Tokyo and one in Kyoto . Ms Junko Dogauchi was helpful and we enjoyed our day which helped us with the subway,but it was difficult to understand her English. Ms Fukiko Teramachi was excellent with good English and conversation. We had a different kind of day at her village as well as a couple of tourist spots. She was also helpful with places to eat.
The most memorable experience was at Yamanochaya in Hakone. It was a lot of fun with such pleasant staff. Mikoto Aoki as our attending staff was wonderful. She helped us with our 'little' Japanese and we helped her with her English. We managed to use theHakone free pass on both days which made it simple to travel around. We really liked Kyoto and enjoyed doing our own thing there. Did some shopping in the markets which was reasonable as most things in the department stores etc too expensive for us.
On our last day in Tokyo we got to see the Cherry Blossoms in full bloom. It was beautiful weather and one street was closed with groups partying and the Rugby players interacting with the public. Very different.
Hotels were great, usually good location but we did not like the hotel in Takayama the Hotel Associa Takayama Resort. It was huge and definitely catered for big tourist groups. At any one time there were up to 10 buses. Consequently we could not get into the buffet restaurant. We used the shuttle bus for one dinner but when it started to snow we decided to stay in. The breakfast was chaotic in the restaurant with so many people. We would have preferred to stay in a smaller hotel.

Jeff Aasgaard, local specialist, responded to this review:

Chris,

We were so happy to read that you had a great time in Japan. It really is an amazing & beautiful country.

Sorry about Hotel Associa Takayama Resort. One of the problems with visiting Japan during high season is the herds of bus tours in the most popular locations. I wish there was a way to clear out the people for our travelers.

I am so glad you liked your guides and could see the cherry blossoms in full bloom in Tokyo. This really is an amazing sights and the Japanese know how to... read more

Chris,

We were so happy to read that you had a great time in Japan. It really is an amazing & beautiful country.

Sorry about Hotel Associa Takayama Resort. One of the problems with visiting Japan during high season is the herds of bus tours in the most popular locations. I wish there was a way to clear out the people for our travelers.

I am so glad you liked your guides and could see the cherry blossoms in full bloom in Tokyo. This really is an amazing sights and the Japanese know how to celebrate the coming of spring.

Thank you for your very kind words about our service. My team and I look forward to working with you on your next trip to Japan! Yoroshiku Onegaishimasu!

Thank you,
Jeff

Trip to greece, Greece - Apr 1 - Apr 9, 2019

Traveler: Heidi K. - Local specialist: Harris Bitsounis

I recently wrapped up an amazing trip to Greece that Kimkim out together for me. Harris and his team took care of every detail with precision and care. Travelling by myself, it was especially meaningful to feel so taken care of and looked after. The team checked in after each excursion to ensure my satisfaction, handled cancellations due to bad weather, and ensured that my trip went effortlessly. The hotels, the excursions, the transfers; all exceeded my expectations! I will definitely be using Kimkim again and will recommend them whole heartedly to any of my travelling friends. Thank you!

Harris Bitsounis, local specialist, responded to this review:

Dear Heidi,

Thank you very much for your kind words!

I am really very happy that you enjoyed your trip! We did our best so you can take the best memories with you! Of course I would be happy to organize another trip for you any time!

Greeting from all of us!

I wish you the best!

Still exploring for spring break 2019, Ireland - Mar 22 - Mar 31, 2019

Traveler: Athalia L. - Local specialist: Louise Kavanagh

We had an amazing time. Warner was the perfect guide: knowledgable, easygoing, fun, funny, flexible, everything! We all missed him so much when he dropped us off in Dublin, like we had left one of our family members! Our favorite place was Adare Manor, along with the falconry and archery there. But all of the planned activities were great fun, including the ghost tour in Kildare, the bike tour in Kilkenny, etc. We will be back on day to explore the north of Ireland!

Louise Kavanagh, local specialist, responded to this review:

We were delighted to have you and your family Athalia. I hope you all get a chance to come to Ireland again.
Sláin go fóill

Louise

Simple and awesome!, Greece - Mar 30 - Apr 6, 2019

Traveler: Lisa M. - Local specialist: Harris Bitsounis

The ease of planning this trip through kimkim was one of the notable highlights of our honeymoon! Harris, our local specialist, suggested some great things for us to do that we wouldn't have been able to coordinate if we were planning the trip on our own, and he was very quick to accommodate any requests we had. Stepping off each plane or ferry to find someone with my name ready to take care of our transfers really eased a lot of the logistics of traveling. You always know that the sights... read more

The ease of planning this trip through kimkim was one of the notable highlights of our honeymoon! Harris, our local specialist, suggested some great things for us to do that we wouldn't have been able to coordinate if we were planning the trip on our own, and he was very quick to accommodate any requests we had. Stepping off each plane or ferry to find someone with my name ready to take care of our transfers really eased a lot of the logistics of traveling. You always know that the sights & foods, and people you meet on a vacation will be highlights, but with Harris and the team at Travel 12, the actual details were also a highlight of the trip - who knew?!?

Harris Bitsounis, local specialist, responded to this review:

Dear Lisa,

Thank you very much for your review and your kind words!

I am very happy that you enjoyed your honeymoon! It was my pleasure helping you organize an unforgettable honeymoon in Greece!

Greeting from all of us!

I wish you the best!

Trip to morocco, Morocco - Mar 31 - Apr 6, 2019

Traveler: Hicham K. - Local specialist: Abdellah El Asely

Great experience....a trip of a lifetime...Mohamed was our guide, did an outstanding job, made sure we are always satisfied... he went above and beyond.

Abdellah El Asely, local specialist, responded to this review:

Thank you for the kind words, Hicham! We are incredibly grateful that you took the time out to leave us this note! We’re so happy your Morocco trip went so smoothly and we’d love to continue providing great service to awesome customers like you, Everyone at OTVoyages is happy to hear that this was a lifetime experience, that's really nice to hear. Thanks again!

Mindy

Trip to nepal, Nepal - Mar 24 - Mar 31, 2019

Traveler: Mindy P. - Local specialist: Ngima Dorji Sherpa

Kimkim connected my husband and I to Ngima from NMMT. We communicated via kimkim's easy online platform, and Ngima answered all our questions and suggestions in a timely and sensitive manner. Ngima's coordination of hotels, in-country flights, guides, drivers, trekking, and cultural tours were invaluable.

In Nepal, we did a day of sightseeing in Kathmandu to see Swayambhunath, Pashupatinath, and Patan Durbar Square. Our guide in Kathmandu, Kedar, was outstanding: incredibly informative,... read more

Kimkim connected my husband and I to Ngima from NMMT. We communicated via kimkim's easy online platform, and Ngima answered all our questions and suggestions in a timely and sensitive manner. Ngima's coordination of hotels, in-country flights, guides, drivers, trekking, and cultural tours were invaluable.

In Nepal, we did a day of sightseeing in Kathmandu to see Swayambhunath, Pashupatinath, and Patan Durbar Square. Our guide in Kathmandu, Kedar, was outstanding: incredibly informative, kind, and obviously well-known and liked by many in the city (everywhere we went he was greeting and shaking hands with other tour guides)! We learned a lot and would recommend all first-comers to Nepal to experience Kathmandu with a guide. The driver organized by Ngima was also wonderful and made moving around the city easy.

After sightseeing, we departed from Pokhara for the Poon Hill Trek. We were accompanied by Chhongba (guide) and Dawa (porter). Both of them ensured all our needs were well taken care of. At times, Chhongba seemed a bit checked out and spent a large amount of time on his cell phone. (Cell service appears uninterrupted for Nepalis with national coverage along this trek, which is great for safety but hearing the guides’ YouTube videos and music at teahouses took away from our desire to disconnect.) Chhongba was willing to answer the questions we asked him, but he offered relatively little information on his own. Next time we would advocate to cover more miles per day; we ended up at the teahouses and in Pokhara by 1pm the last three days of the trek and would have liked to spend more time walking each day. The trek is BEAUTIFUL, and we enjoyed every minute on the trail. Overall, Chhongba and Dawa were kind and helpful on our trek and they allowed us to relax and not worry about the details. We had a stressful exit from Nepal due to delays on Yeti airlines, and Chhongba, Lakpa (Ngima's son), and driver in Kathmandu were essential to helping us make our international flight in time.

Overall, it was a great experience!! We will highly recommend kimkim, NMMT and Nepal to friends and family. We will definitely be back to do another trek (hopefully Everest Base Camp) and would book with kimkim and Ngima again.

Ngima Dorji Sherpa, local specialist, responded to this review:

Hi Mindy,
Thank you so much for your wonderful review, glad to hear that you enjoyed your trip and you were very happy with the services provided by our staffs. I will look forward to welcoming you again in the near future for your next trip.

Best wishes,
Ngima and NMMT family

Adventure in patagonia - 15 days, Argentina - Mar 16 - Mar 31, 2019

Traveler: Charles L. - Local specialist: Erin Wiley

The trip was very well planned and all the complicated connections came off as smooth as a babies butt. Hosteleria Cuernos tent situation was the only bummer of the whole trip. They put us in a tent immediately adjacent to the large tent housing the staff for this site. The staff stayed up until one in the morning laughing loudly singing talking and keeping the exhausted travelers up. Someone needs to let them know that we are supporting their livelihood and their behavior is extremely rude and uncaring for their guests.

Erin Wiley, local specialist, responded to this review:

Thank you, Charles for the kind words about the organization of your trip! It was really wonderful to work with you, Jane and Monica to design and make this trip happen. Wow, yes that sounds like an awful night spent at Cuernos. I'll see if my team can reach out and put in a formal complaint to the refugio. Thanks again for everything and wishing you all the best!

Erin

Mallorca sailing trip, Spain - Mar 30 - Apr 6, 2019

Traveler: Paul A. - Local specialist: Patricia Marques

Paty was the best host. Every detail was perfectly arranged. She was always available during the trip for any questions.

Patricia Marques, local specialist, responded to this review:

Dear Paul,

Many thanks for your kind message.

Paul it was a pleasure working with you and helping plan YourTripToSpain.

I hope you and your family had a lovely trip in Mallorca, and a great holiday!

Have a lovely day.

Best regards,

Patricia Marques
Owner

YOURTRIPTOSPAIN
C/Azanuy, 4
Binefar 22500 (Huesca) Spain
www.yourtriptospain.com
Ph: +34.651171192 (WhatsApp available)
Skype ID: yourtriptospain.com

Melissa

Trip to iceland, Iceland - Mar 23 - Mar 30, 2019

Traveler: Melissa D. - Local specialist: Preeti Bhide

Our 7-day excursion to Iceland went very smoothly, and we were very pleased that all the logistics involved with the reservations and itinerary planning worked out well. Except for the hike to the airplane ruin, I think we did all the recommended activities!

Before engaging with KimKim, I had considered just piecing together an itinerary and reservations by myself. In the end, I'm glad we paid the premium to have specialists organize everything. It was extremely helpful to have someone with... read more

Our 7-day excursion to Iceland went very smoothly, and we were very pleased that all the logistics involved with the reservations and itinerary planning worked out well. Except for the hike to the airplane ruin, I think we did all the recommended activities!

Before engaging with KimKim, I had considered just piecing together an itinerary and reservations by myself. In the end, I'm glad we paid the premium to have specialists organize everything. It was extremely helpful to have someone with local knowledge of the terrain and travel conditions to sketch out our daily schedule.

Driving at the end of March brought us a little more wintry conditions than I had expected. We drove through a couple of snowstorms on the Ring Road, and it was scary for some moments with zero visibility, but fortunately we had no problems. (The last time I visited Iceland was in 1997, and I skidded off the road into the snow on the way back from the Thingvellir Park. A nice family stopped and helped jack up my rental car to clear out the snow from around the tires, so all turned out well in the end.) Driving in Iceland is no joke! There were days when I was mentally planning to not be able to drive because of the weather. (But we did drive daily). It was nice that our itinerary wasn't jam packed, and we had some time flexibility.

We enjoyed every part of the trip, but our absolute favorite parts were:

-The snorkeling in the Silfra fissure: Our guide, Taz, from Arctic Adventures was excellent! She had a very sunny disposition, was very careful about getting us suited up properly and kept a good eye on us while we were in the water. I actually felt very light headed at the very end of the snorkeling route, and she had to tow me to the stairs and help me get out of the water. I felt like I was going to faint, but she was extremely attentive and helped me walk back to the parking lot without incident. I will write to Arctic Adventures directly to thank her again - Taz was truly an outstanding professional.

-The ice cave tour outside of Vík: Our guide, AJ, was great. We weren't sure if the tale he told us about the Katla eruption in 1311 was a myth or not, but he made the details very entertaining. The small cave we visited was beautiful, and the pristine, desolate surroundings were stunning. We were very glad to have been the first tour of the day, so we were able to go out and see the cave by ourselves with no other visitors around, because we were the only ones on the tour. (The other clients didn't show up.)

-The hike to Svartifoss: Wow- what a beautiful waterfall and a pretty little route to get there.

-The hike between Arnarstapi and Hellnar was a majestic path that gave us a tiny bit of solitude for a while.

Since I visited in 1997, tourism in Iceland has obviously grown exponentially. I remember going to visit Gullfoss and not seeing anyone else around for miles. This time around was obviously quite different with hordes of tourists stepping off buses.

The next time we visit Iceland, we would like to tour the north and the interior and do a lot more walking or hiking. This trip was a great introduction to the country for my husband and daughter and inspired them to also want to return someday.

Thanks for your help in making this a great experience!

Marion

Colombia culture tour, Colombia - Mar 23 - Mar 31, 2019

Traveler: Marion F. - Local specialist: Jess Weiss

I travel ninety-nine percent of the time independently and without the assistance of any organization or agency of any kind. I forgot how I stumbled upon Kim Kim but I thought the services looked so interesting and beneficial that I decided to take advantage of them.
Jess was very helpful and responsive to my inquiries. We also spoke by phone as necessary which was very helpful. The day she was not available, one of her colleagues was in touch with me by phone when my plane was delayed. I... read more

I travel ninety-nine percent of the time independently and without the assistance of any organization or agency of any kind. I forgot how I stumbled upon Kim Kim but I thought the services looked so interesting and beneficial that I decided to take advantage of them.
Jess was very helpful and responsive to my inquiries. We also spoke by phone as necessary which was very helpful. The day she was not available, one of her colleagues was in touch with me by phone when my plane was delayed. I also appreciated someone keeping track of my trip.

I would have been curious to know what the breakdown of my expenses was. I know you get special rates but I would have liked to have known what they say are. The only breakdown was for the flights within Colombia.

I ended up needing a refund for one of my hotels since I was downgraded from a mini Suite to a standard room. That was taken care of very quickly so I'm pleased about that.

Just a minor comment about the website, I would suggest putting the countries you work in an alphabetical order.

I also was contacted by phone once from headquarters in Palo Alto. I forget why but I appreciated being able to talk to somebody there.

I've already shared with several people that I used Kim Kim to help plan my trip so I'm spreading the word about you and would definitely consider using you again.

And a personal kind regards to Jess!

Jess Weiss, local specialist, responded to this review:

Hi Marion,

Thanks very much for the review! I love the photos of your trip, looks like you had a great time. I'm pleased we were able to help you plan your trip and that you enjoyed it!

Thanks for spreading the word!

All the best,

Jess

Tour of italy, Italy - Mar 25 - Mar 30, 2019

Traveler: Robert C. - Local specialist: Mario Fortini

Our trip to Italy was fantastic! We saw so many sites in such a short time that it was all very exhilarating yet overwhelming! Our plan was to see and experience as much as we could on this trip so when we come back in a few years, we will know where we want to spend our time. Mario did a great job putting this together!

Venice was a phenomenal city, and while we explored and got lost on our own, the private guided tour with Davide was priceless. He took us to and through places we would... read more

Our trip to Italy was fantastic! We saw so many sites in such a short time that it was all very exhilarating yet overwhelming! Our plan was to see and experience as much as we could on this trip so when we come back in a few years, we will know where we want to spend our time. Mario did a great job putting this together!

Venice was a phenomenal city, and while we explored and got lost on our own, the private guided tour with Davide was priceless. He took us to and through places we would not have found on our own, and helped us to embrace the local culture in a way we wouldn’t have understood with his help.

Florence was just OK, for us. We much more enjoyed the day trip to Pisa and the Cinque Terre region, and will definitely return for a longer stay in that area.

Rome was exceptional! The colosseum was right near our hotel, so we visited it casually 3 times in addition to the tour! The classic and imperial tours were combined with Ricardo, who went over and above to make sure we knew the history and the culture we were walking through. He treated us like family, and we could have spent the entire day wandering the city enjoying his company! Shortly after we toured the Vatican with Paulo, whose knowledge of the past and present of that location was very impressive! He moved us swiftly yet considerably through the crowds to stop at the best locations.

Pompeii was well worth the extra effort to get there and witness the ruins first hand. Our guide was local to the area, and knew many other people in the city so that helped us better navigate the area as the crowds were large and hard to move through in such tight quarters. He was able to take us to places the other guides were ignoring that we felt were the best parts of the visit! A shout out to Claudio our transfer driver who made the long car rides more enjoyable, and kept our luggage with the vehicle so we did not have to worry about it while enjoying our day trip!

Overall, everything was exceptional! There were a few minor hiccups, but those led to a more enjoyable experience for my wife and I. We will definitely be traveling again to not only this area, but many other places around the world, and we intend to use kimkim again for the next adventure!

Sincerely,

Robert and Patricia Carnicom

Dawn

The real colombia - 9-day adventure, Colombia - Mar 26 - Apr 5, 2019

Traveler: Dawn H. - Local specialist: Yuliana Martínez

One of the most memorable highlights of Bogotá was our trip to the market with German. We sampled some spectacular fresh fruit juices and ate delectable Lechones (whole pork stuffed with rice, peas and spices). We enjoyed the views of Bogotá from the vantage point of Monserrate. The food throughout Bogotá was varied and delicious.

In the Coffee Region, Jorge Sánchez expertly guided us along the trails of Corcoran Valley, Salento and a coffee plantation. The landscapes and cloud forests of... read more

One of the most memorable highlights of Bogotá was our trip to the market with German. We sampled some spectacular fresh fruit juices and ate delectable Lechones (whole pork stuffed with rice, peas and spices). We enjoyed the views of Bogotá from the vantage point of Monserrate. The food throughout Bogotá was varied and delicious.

In the Coffee Region, Jorge Sánchez expertly guided us along the trails of Corcoran Valley, Salento and a coffee plantation. The landscapes and cloud forests of Corcoran Valley were world-class. We were fortunate to see the Andean Condor, Colombia's national bird, gliding above the wax palms during our hike. What a treat!

We loved Cartagena and its vibrant culture. Alvaro toured us through the most important sites in the area and provided us with expert commentary and restaurant recommendations.

The hotels were all excellent and our guides were knowledgeable of the areas we visited. Kimkim really took the stress out of traveling. We'll definitely use them again!

Yuliana Martínez, local specialist, responded to this review:

Hi Dawn,

We are really happy to hear that your travel was a good experience for you all. We really expect you enjoyed the food, landscapes, culture, history and all Colombia has to offer. In our team we always try to give our best so you can have wonderful trips. Thank you for traveling with us, your comments are really important to keep us getting better and to offer a better service with quality.

All the best,

Yuliana

Spring break 2019 - italy, Italy - Mar 29 - Apr 5, 2019

Traveler: Beth Z. - Local specialist: Carmelo Guarnaccia

Awesome trip that covered the Amalfi Coast, Florence and Rome. Loved the accommodations arranged by Carmelo - its sometimes a challenge to travel as a family of 5 and the hotel, then apartment, then shared suite that he arranged for us were perfect! Each had great locations in easy walking distance to the town centers and attractions. Also had first rate drivers and guides in each location, and appreciated the way Carmelo checked in with us throughout the trip to make sure all was well. Things were smooth from start to finish.

Bogotá, coffee triangle & caribbean coast - 7 days , Colombia - Mar 23 - Mar 30, 2019

Traveler: David B. - Local specialist: Natalia Rojas

We had a great trip to Colombia. Natalia was a very good coordinator. She was very attentive to our requests for changes to the itinerary, very responsive to requests we had before and during our trip, and very accessible when we needed her to both answer questions and to arrange transportation when our itinerary changed abruptly due to bad weather on Islas Rosario.

Our first guide in Bogota, Juan was also very good. He connected well with everyone in the family. We especially loved the... read more

We had a great trip to Colombia. Natalia was a very good coordinator. She was very attentive to our requests for changes to the itinerary, very responsive to requests we had before and during our trip, and very accessible when we needed her to both answer questions and to arrange transportation when our itinerary changed abruptly due to bad weather on Islas Rosario.

Our first guide in Bogota, Juan was also very good. He connected well with everyone in the family. We especially loved the tour he led us on through the market, tasting may different fruits and foods. That was a highlight.

Our second guide, David in Pereira, was equally good. He also connected with the whole family and was easy to talk to. He gave us a lot of insight into modern Colombia. We really enjoyed the hike among the Wax Palms.

We had a little less time with our third guide, Sergio in Cartagena but he too was excellent. He showed us places and offered us information and opinions about Cartagena and Colombia that we would not have gotten on our own. We even ran into a Colombian soccer great, Carlos Valderrama and Sergio was able to get him to take a photo with my soccer loving son!

Our transportation was always very punctual and comfortable. The drivers were generally good.

Our hotels were also mostly excellent. The Hotel de la Opera in Bogota figured out it was my wife's birthday and left a nice piece of cake in our room. A very nice touch. WE loved the setting of the Hotel Sazagua, we loved the location of the Hotel Bantu, and we felt the service at all these hotels was excellent. The only hotel we didn't just love was the hotel Majagua on Isla Rosario. It was a bit expensive, the service was okay but it felt like we were being sold something the minute we stepped off the boat. It was also very windy. I did appreciate that they got us back to the mainland safely because the weather turned bad and it threatened to keep us there and possibly miss our plane the next day.

All in all, it was a memorable trip. Thank you.

Natalia Rojas, local specialist, responded to this review:

Dear David,
Thank you so much for this detailed feedback! It was such a pleasure for me to organize this trip for your beautiful family. I'm so happy to know that you keep only good memories of Colombia. Please, don't hesitate to talk around you about this amazing country.
Best wishes for the future!
Warm regards
Natalia

Trip to morocco, Morocco - Mar 21 - Mar 27, 2019

Traveler: Aandra C. - Local specialist: Brahim Bourrich

The booking process was smooth and Brahim was very prompt in answering our messages given that we only started planning a month in advance. We spent seven days in Morocco, starting and ending in Marrakech, with a four day trip out to the dessert and back in the middle. He selected excellent accommodations for our family of four, and suggested two activities in Marrakech that we would recommend - a walking tour in the Medina (our guide Mohammed was very knowledgeable although soft spoken and... read more

The booking process was smooth and Brahim was very prompt in answering our messages given that we only started planning a month in advance. We spent seven days in Morocco, starting and ending in Marrakech, with a four day trip out to the dessert and back in the middle. He selected excellent accommodations for our family of four, and suggested two activities in Marrakech that we would recommend - a walking tour in the Medina (our guide Mohammed was very knowledgeable although soft spoken and sometimes hard to understand) and an excellent Moroccan cooking class through the Riad dar Attamjil. Yassim and Zachariah at Dar El Masa in Marrakech were very helpful and welcoming. They kept us on schedule by communicating with our tour providers and giving us advice and directions on how to experience the medina, souks, and parts beyond. Breakfasts were lovely, rooms were comfortable and quiet. Our guide/driver Mohammed was exceptional. His English was very good and he struck a great balance between educating us about Morocco and allowing for downtime. He really made this part of our trip the best it could be. Comfortable, clean van with wifi and plenty of water. Our teenaged children loved the camel rides to/from the desert, it was a highlight for them. La Perle du Dades was a beautiful kasbah near Boumalne Dades, very family friendly with games, a lovely pool and courtyard and fantastic dining. Kasbah Titrit near Ait Benhaddou was also top notch with spectacular rooms, excellent food and service. In every place we met with friendly people, full of pride in their country and incredibly warm and welcoming.
We would recommend KimKim's services to anyone traveling to Morocco - we would never have been able to relax and enjoy our trip this much had we tried to plan it on our own.

Brahim Bourrich, local specialist, responded to this review:

Salam Aandra,

Thank you very much for taking the necessary time to share your trip's feedback with me and with my travelers. I am extremely happy to read about your travel experience and to feel your love to each day, service, and also the warm feelings you get back home with from the local people. Each one of my local providers has been informed right away which is a great step in building a superb relationship together especially that they have a critical role in achieving the best... read more

Salam Aandra,

Thank you very much for taking the necessary time to share your trip's feedback with me and with my travelers. I am extremely happy to read about your travel experience and to feel your love to each day, service, and also the warm feelings you get back home with from the local people. Each one of my local providers has been informed right away which is a great step in building a superb relationship together especially that they have a critical role in achieving the best lifetime experience for my travelers. The employees and their bosses are always super happy to receive feedbacks :)

Last but not least, please allow me to thank you from the bottom of my heart for joining our trusted community and for your priceless recommendations. I am inviting you to think about your next trip to Morocco soon! Together we can plan another unique dream :)

I am always at your disposal,
Brahim

Robert

Jerusalem petra , Jordan - Mar 24 - Mar 29, 2019

Traveler: Robert K. - Local specialist: Carmen Scholten

The guide and car assigned to us for a VIP trip is inferior.

Guide has not taken the time to properly guide.
He was so rushed and quite annoying.

We had an excellent private trip in South America and this one was below standard the guiding etc.

Fortunately Jordan is a great country to visit.

Ultimate guide to diving in the galapagos, Galapagos Islands - Mar 25 - Apr 2, 2019

Traveler: Heather H. - Local specialist: Linda Schulz

Linda was absolutely amazing and put together the ideal itinerary for us which turned out to be the trip of a lifetime! Not only was she there for all the preparation and planning but when we arrived she was a total star in sorting out lost luggage, making sure we were ok, and even tracking down a lost pair of glasses that caught up with us by high speed boat just before we were about to leave. 5 stars is just not enough, Linda really was a life saver! I highly recommend Linda and Kim Kim, absolutely brilliant!

Linda Schulz, local specialist, responded to this review:

Hi Heather, I am more than happy to hear that you had unforgettable holidays (despite delayed luggage and forgotten glasses) - it was a pleasure to help you organize everything! Please don't hesitate to contact me in the future if you come to Ecuador again.
All the best for the three of you,
Linda

Dilip

Amazon jungle , Peru - Mar 20 - Mar 29, 2019

Traveler: Dilip M. - Local specialist: Kristy T

All arrangements was very good
Great guides both place
All other staff van driver
Host wear very nice
Over all all your staff or subcontractors very helpfully people we knowledgeable
Very friendly and helpful

Morocco highlights , Morocco - Mar 28 - Apr 3, 2019

Traveler: Zareen A. - Local specialist: Brahim Bourrich

Our overall experience planning and booking our Moroccan tour with kimkim was very positive, especially because of the efficiency, professionalism and very timely responses from our local specialist, Brahim. While planning the trip, Brahim was very attentive to my special requests and responded to my questions often within minutes. While on the trip, I emailed him twice and on both occasions he responded back promptly with the information I had requested. On our last night, he even called the... read more

Our overall experience planning and booking our Moroccan tour with kimkim was very positive, especially because of the efficiency, professionalism and very timely responses from our local specialist, Brahim. While planning the trip, Brahim was very attentive to my special requests and responded to my questions often within minutes. While on the trip, I emailed him twice and on both occasions he responded back promptly with the information I had requested. On our last night, he even called the Dar where we were staying and spoke to me to check if everything was OK.
Regarding our experiences during the tour, our English-speaking driver Mohammed was very professional and friendly. The car was clean and comfortable and he provided fresh bottled water. He pointed out interesting landmarks on the way and shared historical information. Our assigned guide in Fes was substituted by Said, who was very knowledgeable and informative.
A couple of tips/suggestions for improvement:
1. The rest rooms in the rest areas where we stopped were not equipped with adequate facilities and the only time I had no option but to use one, it was “horrific”. I suggest the driver chooses only those test stops that have proper facilities or that people are warned in advance so they know what to expect.
2. As a Muslim, I was really hoping to pray in some of the famous mosques but unfortunately the mosques are open only during the short time of the congregational prayers and shut at other times. This was personally disappointing and I would not have had raised expectations if I knew this in advance. Similarly, one of my priorities was to visit the library in Fes university, the oldest university in the world, and look at ancient manuscripts of the Holy Koran. Sadly, we were informed that visitors are not allowed inside and could only stand by the closed gates. I know this is outside the scope of tour organizers but prior information would be helpful in managing one’s expectations.

Brahim Bourrich, local specialist, responded to this review:

Salam Alaykum Zareen,

First, I would like to take this opportunity to thank you very much for sharing your trip's feedback with me including the points that we need to look at for improvements. Second, please note that it had been a great honor to welcome you to our trusted community and to have the chance to be in charge of your trip's services. I am extremely happy to know you loved the trip in general and you enjoyed each day of your trip.
Please note also that the precious points you... read more

Salam Alaykum Zareen,

First, I would like to take this opportunity to thank you very much for sharing your trip's feedback with me including the points that we need to look at for improvements. Second, please note that it had been a great honor to welcome you to our trusted community and to have the chance to be in charge of your trip's services. I am extremely happy to know you loved the trip in general and you enjoyed each day of your trip.
Please note also that the precious points you mentioned are already taking in considerations from me and my team to ensure the right expectations are meet and explained to each traveler.

Please never hesitate to reach out to me again whether you have any needs. I am always at your disposal.

All the best,
Brahim

Trip to new zealand, New Zealand - Feb 21 - Mar 9, 2019

Traveler: Chelsea M. - Local specialist: Valentin Puech

Everyone we interacted with from the beginning of our trip planning to wrapping up was excellent. Valentin helped us build the perfect trip and patiently answered all of our questions along the way. Each and every bed & breakfast owner was extremely professional, welcoming, and helpful and we also found KimKim's partner company in NZ to be well-regarded. This trip was the perfect way to view the beautiful country of New Zealand and so much of what it has to offer. At one point, we had in our... read more

Everyone we interacted with from the beginning of our trip planning to wrapping up was excellent. Valentin helped us build the perfect trip and patiently answered all of our questions along the way. Each and every bed & breakfast owner was extremely professional, welcoming, and helpful and we also found KimKim's partner company in NZ to be well-regarded. This trip was the perfect way to view the beautiful country of New Zealand and so much of what it has to offer. At one point, we had in our notes that breakfast was included, but it was not reflected in the B&B's notes. The B&B called the company and it was quickly resolved with the company absorbing the cost of the mistake. We thought this was fair and a very good business practice. Valentin even called us once during the trip to check in and make sure everything was going well and see if he could offer any recommendations or assistance. This was our second trip with KimKim and we found their services once again to be a great value. We enjoyed collaborating on the itinerary where we wanted, but letting Valentin fill in the details with his extensive knowledge and spot-on recommendations. Thank you!

Valentin Puech, local specialist, responded to this review:

Thank you so much Chelsea for these kind words, I am very happy you had a great time in Aotearoa and that you appreciate our expertise and assistance. All the best and you know where we are if you ever want to come to NZ again!

Trip to morocco, Morocco - Mar 30 - Apr 3, 2019

Traveler: Katie C. - Local specialist: Evan Pugh

Overall, the experience was amazing thanks to KimKim. We felt safe in a country We were unfamiliar with, thanks to our awesome driver, tour guide, and riad staff. My only complaint would be, that the camp in the Afagay desert was empty. My friend and I were the only guests that night, so it was a little boring & creepy. However, the staff treated us like queens. We had an amazing dinner overlooking the desert and mountains, but it was very quiet. The tent we ate dinner in was huge with a... read more

Overall, the experience was amazing thanks to KimKim. We felt safe in a country We were unfamiliar with, thanks to our awesome driver, tour guide, and riad staff. My only complaint would be, that the camp in the Afagay desert was empty. My friend and I were the only guests that night, so it was a little boring & creepy. However, the staff treated us like queens. We had an amazing dinner overlooking the desert and mountains, but it was very quiet. The tent we ate dinner in was huge with a gorgeously decorated interior set up for a DJ, bartender, and more guests, in which there were none. Aside from that our experience in Morocco was unforgettable and totally worth the money!

Evan Pugh, local specialist, responded to this review:

Thank you for the kind review, Katie and Erin. I am glad you had a great trip, despite the camp in the Agafay desert being empty. There is plenty more to see in Morocco if you ever want to return!

Best wishes,
Evan

Sydney 5 day trip, Australia - Mar 24 - Mar 28, 2019

Traveler: Allen A. - Local specialist: Lisa Sultanova

We had a great time in Australia and everything went fine. Lisa with Kimkim did a great job and kept us well informed.

Lisa Sultanova, local specialist, responded to this review:

Hi Allen,

Many thanks for a great review! If you are ever back to Australia or New Zealand we will be very happy to assist you with the journey.

All the best and happy travels to you and your wife!

Regards,
Lisa

Family trip, Greece - Mar 27 - Mar 31, 2019

Traveler: Joan J. - Local specialist: Natalie Kontou

Natalie was exceptionally helpful in recommending tours that worked for our family. She handled all the logistics, provided the guides, transportation if needed and even met us on the last day of our trip and gave us a gift!

All of the guides were knowledgeable, friendly, professional and experienced - our favorite was the cooking class with George, but all three Yannis's were great too! Nota's guided tour of the Acropolis and Acropolis museum was very informative and brought a lot of... read more

Natalie was exceptionally helpful in recommending tours that worked for our family. She handled all the logistics, provided the guides, transportation if needed and even met us on the last day of our trip and gave us a gift!

All of the guides were knowledgeable, friendly, professional and experienced - our favorite was the cooking class with George, but all three Yannis's were great too! Nota's guided tour of the Acropolis and Acropolis museum was very informative and brought a lot of insight into the culture and history of Greek civilization, as well as current politics and social issues.

Thanks to all for making our trip to Athens very memorable!

Natalie Kontou, local specialist, responded to this review:

Dear Joan,

Thank you so much for your lovely review.
It was so great having you and your family with us.
It was an honor for us to design and offer you customized tours and experiences for your Athens part of the trip.
We will be more than happy to have you with us again someday soon and help you discover so much more about our gastronomy, cultue and history.
There is still so much to discover!
Safe Travels
Kind regards,
Natalie

Shaun

Nepal 7-10 days kathmandu valley-pokhara (add india 2-3 days), Nepal - Mar 10 - Mar 22, 2019

Traveler: Shaun S. - Local specialist: Kunchok Nima

My Father-In-Law and I had a fantastic trip to Nepal! I want to thank Kim Kim for providing an excellent platform for planning and communication. The are no words for how wonderful Kunchok and the Responsible Treks Team were. Everyone was very patient, flexible, and attentive to our varying interests and needs. Our trip was a whirlwind Buddhist pilgrimage/sight-seeing adventure/cultural experience/trek--in the Kathmandu Valley area, Bandipur, Pokhara, and Annapurna. The guides Raman and... read more

My Father-In-Law and I had a fantastic trip to Nepal! I want to thank Kim Kim for providing an excellent platform for planning and communication. The are no words for how wonderful Kunchok and the Responsible Treks Team were. Everyone was very patient, flexible, and attentive to our varying interests and needs. Our trip was a whirlwind Buddhist pilgrimage/sight-seeing adventure/cultural experience/trek--in the Kathmandu Valley area, Bandipur, Pokhara, and Annapurna. The guides Raman and Pratiksha provided unparalleled expertise and good company. Our trekking guide Chhiring became like a new brother to me. He really went out of his way to share and shape my experience. I hope to return as soon as I can! Thank you for sharing your beautiful country with me.

Kunchok Nima, local specialist, responded to this review:

Hi David
Thank you so much for the wonderful words! I am happy to know you enjoyed our service. Chhiring told me about how close he became with you guys.
Your comments towards our team members are certainly going to make them excited and will motivate them to do more on their areas of clients service experiences.
We thank you once again for choosing Responsible Treks and Kimkim on your recent trip to Nepal and we are looking forward to welcoming you back in near future.

Best Regards
Kunchok

Betty

Trip to jordan, Jordan - Mar 22 - Mar 27, 2019

Traveler: Betty W. - Local specialist: Tamara Salameen

Our driver while in Jordon was Mohammad Althnibat, he was fantastic. We had unexpected health issues with one of our party and he was very supportive and helpful. He was always prompt and courteous. We went to Jerash and the tour guide there was Zehar, very knowledgeable and made the tour very good.
Our guide in Petra was Basil, we had trouble understanding him, which is too bad, he seemed to really know the area and was trying but we just didn't get any useful information. Our second day... read more

Our driver while in Jordon was Mohammad Althnibat, he was fantastic. We had unexpected health issues with one of our party and he was very supportive and helpful. He was always prompt and courteous. We went to Jerash and the tour guide there was Zehar, very knowledgeable and made the tour very good.
Our guide in Petra was Basil, we had trouble understanding him, which is too bad, he seemed to really know the area and was trying but we just didn't get any useful information. Our second day inPetra had hail andsleet so we did not do the walk to the Monastery since we were not prepared with proper clothing.
The night in Wadi Rum was fabulous! the Memoires Aicha Luxury camp was great, the food was good, the panoramic tents were great, and the jeep tour was very interesting.
The Mövenpick hotels in Petra and Dead Sea were awesome, the intercontinental hotel in Amman was perfect

Tamara Salameen, local specialist, responded to this review:

Hi Betty,
Welcome Home :)

Thank you for your nice feedback, and we are happy to know that you enjoyed your tour in Jordan with us.

Looking forward to welcomed you again in our beautiful country.
Best,
Tamara

Sri lanka: trails of the ancient kingdom - 10 days, Sri Lanka - Mar 16 - Mar 24, 2019

Traveler: Mike C. - Local specialist: Sandun Jayasundara

Damayantha was a fantastic guide. After he picked us up from the airport and on our way to our first lodging he stopped and had us experience king coconut juice from the coconut. He also pointed out things of interest along the way. He is a superb driver and we were extremely comfortable with his driving during our long transitions between places we were staying. When he was called away with a death in his family and we had a new guide/driver, we appreciated his driving even more. Dama made... read more

Damayantha was a fantastic guide. After he picked us up from the airport and on our way to our first lodging he stopped and had us experience king coconut juice from the coconut. He also pointed out things of interest along the way. He is a superb driver and we were extremely comfortable with his driving during our long transitions between places we were staying. When he was called away with a death in his family and we had a new guide/driver, we appreciated his driving even more. Dama made our trip most enjoyable by his interaction with us, showing us points of interest, accommodating our minor schedule changes and making sure everything we needed was taken care of. All of the hotels were fine and a few were really fine like Cinnamon Kandy, JetWing and Centauriawild. The Thaproban Waves Hotel was gorgeous but my wife scheduled a massage through the hotel and was inappropriately touched by the masseuse and it was absolutely intentional. The hotel management seemed to believe the masseuse's story rather than what my wife had to say. Of particular interest was the glamping (glamorous camping) at Mahoora Premium. They are very ecologically conscious and make every effort to leave a small or no carbon footprint. On our jeep safari at Mahoora were were fortunate to see two leopards and two sloth bears. We were very lucky indeed to see both of these animals. Sigiriya was most memorable as was Udawalawe National Park. All in all a great trip.

Sandun Jayasundara, local specialist, responded to this review:

Hi Mike,

Thank you very much for your lovely comments. I am so happy that the trip met your expectations and you like all the accommodation we have suggested. We always try to suggest accommodations like Mahoora where they are really ecologically conscious. About the hotel in Unawatuna, we will look into this with their upper management.
Damayantha would be encouraged to see these amazing comments. Please share your experiences with family and friends. If you ever want to come to Sri Lanka again just contact me. All the best in future travels!

Best Regards,
Sandun.

Trip to iceland, Iceland - Mar 24 - Mar 29, 2019

Traveler: Jessie Jewel C. - Local specialist: Zeynep Sidal Snævarr

My partner and I planned a six day trip to Iceland without really knowing much about the country or its culture besides the blue lagoon and fermented shark. Zeynep was very patient and very accommodating, and so informative. She helped us book a six day trip where we went on a foodie/golden circle tour, horseback riding, blue lagoon, and a two day south coast tour. She also gave us many resources for finding great places to eat and explore, and a very detailed itinerary. We asked her to give... read more

My partner and I planned a six day trip to Iceland without really knowing much about the country or its culture besides the blue lagoon and fermented shark. Zeynep was very patient and very accommodating, and so informative. She helped us book a six day trip where we went on a foodie/golden circle tour, horseback riding, blue lagoon, and a two day south coast tour. She also gave us many resources for finding great places to eat and explore, and a very detailed itinerary. We asked her to give us a memorable trip, and boy did she deliver. We fell in love with Iceland in less than a week, and are already planning a trip back. Thanks to Zeynep for such a wonderful vacation!

Highlights of vietnam - 12 days, Vietnam - Mar 17 - Mar 30, 2019

Traveler: Riz S. - Local specialist: Alex Nguyen

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our... read more

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our expectations were met and we found the whole experience excellent. I would not hesitate to book with Alex again.

Alex Nguyen, local specialist, responded to this review:

Hi Riz,

I guessed that your family already come back to work or school after the holiday :) I am very happy to know that, overall, you are satisfied with our services, arrangement. Let help us by sharing your experiences to your friends, your relatives, colleagues ;)

Hope to have a chance to support you for a next trip to Laos or Cambodia :D
With best regards,
Alex

Buddhist highlights of burma, Myanmar - Mar 18 - Mar 25, 2019

Traveler: Don W. - Local specialist: Anne Cruickshanks

Don't know where to begin - Everything was great!

Anne made planning the trip an easy and interesting experience. We changed our format, timing and group numbers several times and she worked with us to ensure the trip went off without incident. She had excellent recommendations on where to go (we customized the format).

Tin, our River guide, was amazing. Comprehensive knowledge of Myanmar, the areas we traveled and of Buddhism; excellent English, friendly but non-intrusive, and... read more

Don't know where to begin - Everything was great!

Anne made planning the trip an easy and interesting experience. We changed our format, timing and group numbers several times and she worked with us to ensure the trip went off without incident. She had excellent recommendations on where to go (we customized the format).

Tin, our River guide, was amazing. Comprehensive knowledge of Myanmar, the areas we traveled and of Buddhism; excellent English, friendly but non-intrusive, and flexible. He was always ready to work with us to make sure the group's varying needs were met. Far superior to any guide we have experienced so far.

The boat was exactly what we needed. Our cabin was roomy and bed was comfortable. The HVAC wasn't able to keep our cabin cool but others said they were very comfortable. Food was very good. Boat staff was excellent- pleasant, attentive and professional.

Trip up the Chindwin to Buddhist caves and monuments was most memorable. The "beach BBQ" the last night on the river was very special too. I had several comments from friends of "Trip of a Lifetime" and these people travel almost constantly.

I also appreciate the extra effort given by Anne and the Staff. For example, I left my phone on a Singapore Air Flight. Anne arranged for the phone to be picked up at Yangon airport and delivered to me during a stop on the Irrawaddy!

Kim-kim provided a great experience from design to conclusion.

Anne Cruickshanks, local specialist, responded to this review:

Mingalarbar Don, thanks for this kind review and feedback.

I am so glad your group of worldly travelers enjoyed their time in Myanmar! Your input during the planning process was incredibly helpful as well- it helped me to design the best route and pair you up with the right guide. I'll be sure to pass along your warm words to Tin and the boat crew and we hope that one day you will come back for another river journey along the Irrawaddy or Chindwin Rivers!

Best regards from Mandalay,

Anne

Jordan add on trip, Jordan - Mar 29 - Apr 1, 2019

Traveler: Cheryl M. - Local specialist: Carmen Scholten

Ended with a great trip, and really enjoyed the ride with Akram. Thank you so much! Only room for improvement is a little quicker responses and accuracy on the trip details that were discussed needing correcting. Thank you again!

Carmen Scholten, local specialist, responded to this review:

Dear Cheryl, thank you so much for your kind review! I will share this also with our dear Akram! Waiting for you for the next time inshallah!

First trip to myanmar, Myanmar - Mar 17 - Mar 26, 2019

Traveler: Zulfikar J. - Local specialist: Anne Cruickshanks

All guides were amazing. We enjoyed the entire trip. Special thanks to Anne for taking care of all the details.

Anne Cruickshanks, local specialist, responded to this review:

Hi Zul,

Thanks for the kind review- great to hear you enjoyed your trip and time with our guides! It was a pleasure planning the details of your trip and hosting you during your travels in Myanmar.

Best,

Anne

Andy

How to spend 7 days in morocco, Morocco - Mar 24 - Mar 31, 2019

Traveler: Andy L. - Local specialist: Brahim Bourrich

Working with Brahim was very easy. It was clear from the start that he was very knowledgeable and motivated to ensure the trip was just as I wanted, but yet steering me in a direction that in his opinion would make a better trip.
We had a fantastic time in Morocco and were so happy we chose Kim Kim to help plan the trip. The driver provided, Racheed was extremely attentive, and very good with my two kids who accompanied me on the trip. He made sure we were taken care of and kept us... read more

Working with Brahim was very easy. It was clear from the start that he was very knowledgeable and motivated to ensure the trip was just as I wanted, but yet steering me in a direction that in his opinion would make a better trip.
We had a fantastic time in Morocco and were so happy we chose Kim Kim to help plan the trip. The driver provided, Racheed was extremely attentive, and very good with my two kids who accompanied me on the trip. He made sure we were taken care of and kept us safe throughout the entire trip. I had a birthday during the trip, and without my knowing, he arranged for a cake during one of our hotel stays and provided our party with a couple bottles of wine to help celebrate. Completely unexpected but very much appreciated.
We had our first flight to Casablanca cancel, and Brahim and his team were flexible enough to ensure that we didn't lose very much of our trip while we lost a day of our itinerary. They worked hard to ensure we were caught up as quickly as possible with our original itinerary.
There was a small misunderstanding on our desires during one of our days. Once the issue was brought to Racheed and Brahim's attention, they were apologetic and worked to make things right the following day, including buying our group of 8 lunch to make up for the mixup.
The Roads and hotels booked by Brahim and his team were top notch. Every night when we checked in to our accommodations, we couldn't believe our eyes on how nice, clean, and unique each property was. The desert camp near Merzouga was definitely a highlight.
When planning the trip, I was wary that Kim Kim would be price competitive. In fact, they rate offered was lower than I could have done on my own, with more features and the benefit of inside knowledge on the best places to stay throughout our trip.
Bravo to Racheed and Brahim and their team.

Brahim Bourrich, local specialist, responded to this review:

Hello Andy,

Please let me thank you first for taking the necessary time to write and share your priceless feedback with me and with my team. I am always very happy when I read the stories my trusted travelers share with about this travel experience in my beautiful Morocco. Your local driver (or better say my brother) is going to be super happy to read your feedback which I'll share with him of course. We work as a team and we always appreciate when our travelers share their remarks or... read more

Hello Andy,

Please let me thank you first for taking the necessary time to write and share your priceless feedback with me and with my team. I am always very happy when I read the stories my trusted travelers share with about this travel experience in my beautiful Morocco. Your local driver (or better say my brother) is going to be super happy to read your feedback which I'll share with him of course. We work as a team and we always appreciate when our travelers share their remarks or concerns while they are traveling which is of great help to us both to make sure each coming service is as expected. So, I would like to thank you again for being so open to sharing your feedback with us right away. On my side, I do the same as well and share the feedback with my local providers who are open to listen and improve.

Having you in Morocco during your birthday won't have passed without the celebration you deserved as a family. Rachid informed me (High 5 to him) and we tried to together to come up with having you celebrate it in Ait Ben Haddou. Here you can feel how important to listen to each other and that's why I always appreciate working with my local providers because we do complete each other!

Please never hesitate to contact me or any member of your family, friends or colleagues! I'll have the great honor to take care of your & their services.

All the best,
Brahim

How to spend 7 days in morocco, Morocco - Feb 13 - Feb 21, 2019

Traveler: Chris M. - Local specialist: Brahim Bourrich

We recently had the great pleasure of visiting Morocco. After a few emails back and forth with Brahim, our trip was finalised!
We loved every single minute in this amazing country! The country, the people and the food were all awesome! It is certainly a country we would like to return to as there is still much more to see.
Everything ran like clockwork from the minute we arrived until the minute we left, thanks to Brahim and his team and I can’t thank them enough for organising such an... read more

We recently had the great pleasure of visiting Morocco. After a few emails back and forth with Brahim, our trip was finalised!
We loved every single minute in this amazing country! The country, the people and the food were all awesome! It is certainly a country we would like to return to as there is still much more to see.
Everything ran like clockwork from the minute we arrived until the minute we left, thanks to Brahim and his team and I can’t thank them enough for organising such an amazing tour for us.
Our driver, Mohammed was awesome and went above and beyond to look after us and make sure we were always informed and enjoyed our time as much as possible. He also has a great sense of humour to go with it!
I will certainly recommend Morocco and Kimkim tours to anyone who is looking for a great holiday destination.

Brahim Bourrich, local specialist, responded to this review:

Salam Chris,

I hope you are doing great.

Thank you very much for taking the necessary time to share your trip's feedback with me and with my travelers. I am honored to read you loved Morocco, its people, it's culture and for sure the services I arranged for you. I have no doubts that your driver Mohamed is going to be super happy as well to hear from you and the same for his boss. We all work as a team in order to ensure everything is perfectly arranged. We fully understand you have a... read more

Salam Chris,

I hope you are doing great.

Thank you very much for taking the necessary time to share your trip's feedback with me and with my travelers. I am honored to read you loved Morocco, its people, it's culture and for sure the services I arranged for you. I have no doubts that your driver Mohamed is going to be super happy as well to hear from you and the same for his boss. We all work as a team in order to ensure everything is perfectly arranged. We fully understand you have a short time in our beautiful country and we want to make that time unforgettable with lots of beautiful memories. So, stay in touch, we have many plans for your next trip :)

All the best,
Brahim

Eco-adventure , Costa Rica - Mar 18 - Mar 26, 2019

Traveler: Julie C. - Local specialist: Randall Jiménez

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio... read more

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

Randall Jiménez, local specialist, responded to this review:

Hi Julie,

Thank you for the feedback about your trip with us last month. I am glad that you and your group were happy with all the arrangements that we coordinated for you and that everything worked as it was planned.

We hope to have the chance to hear from you again in the near future and welcome you to our country with a new group.

All the best,
Randall

Quick egypt , Egypt - Mar 21 - Mar 28, 2019

Traveler: Diego B. - Local specialist: Ibrahim Elaref

Hello
My experience in Egypt was great thanks to the guys from Egypt Promotion Travel. I ve been to other countries with some tour packages but never like the one in Egypt. This company have a personal touch, their staff is very firendly and best of all they are very knowledgeable (I felt like they could teach history in University). I was thinking to coordinate my tour in Egypt on my own ut decided to chat with their representative and basically expressed my idea and they were able to put... read more

Hello
My experience in Egypt was great thanks to the guys from Egypt Promotion Travel. I ve been to other countries with some tour packages but never like the one in Egypt. This company have a personal touch, their staff is very firendly and best of all they are very knowledgeable (I felt like they could teach history in University). I was thinking to coordinate my tour in Egypt on my own ut decided to chat with their representative and basically expressed my idea and they were able to put it together in a well scheduled itinerary. I disnt have to look no futher and booked them all. Everything was great; from the temples to the cruise in the nile. I highly recomend them to everyone because of their professionalism and the good safety while they took me around their beautiful country.
Hope to see you soon again!
Diego Bohorquez

Ibrahim Elaref, local specialist, responded to this review:

Dear Diego

I sincerely thank you for your feedback that is priceless gift to me in particular and Kim Kim's team in general.
I am truly glad to know that you were satisfied with our travel arrangements and had great time in Egypt.
And I hope to welcome you back in the near future on a new adventure, there are still many things to visit, see and do.

Thank you so much once again for traveling with Kim Kim.

Ibrahim

Filipinas

5 days in morocco: 4 itinerary options, Morocco - Mar 26 - Apr 1, 2019

Traveler: Filipinas C. - Local specialist: Brahim Bourrich

I used kimkim because I heard good reviews about them and when I was connected with Brahim, he proved to be very reliable, answering all my questions promptly. He was willing to work with my sort-of complicated schedule. I’m very impressed at how fast he would get back with me, something that I require when dealing with a travel agent.

My driver, Said, met us at the airport and drove us for six days. I was happy to have him around. Although his English wasn’t completely fluent he still... read more

I used kimkim because I heard good reviews about them and when I was connected with Brahim, he proved to be very reliable, answering all my questions promptly. He was willing to work with my sort-of complicated schedule. I’m very impressed at how fast he would get back with me, something that I require when dealing with a travel agent.

My driver, Said, met us at the airport and drove us for six days. I was happy to have him around. Although his English wasn’t completely fluent he still understood my basic needs and was there to make us comfortable.

The riads Brahim chose for me (as I only requested 4-5 stars) were wonderful! My favorite was in Fes, the Riad Karawan. If I have to go back, I’d definitely go there again. We were fortunate to be upgraded to a hotel in Casablanca at the Sofitel. It was in a great location and the rooms were exquisite. There was just a minor misunderstanding, giving us only one bed (I traveled with my son), when Brahim assured we would get two beds. I explained this to the hotel reception and they kept insisting that it wasn’t pointed out by my travel agent, and that they were full so they can send me a cot. I said no, I’m not sleeping in a cot when I paid for two beds. They eventually gave in and got us a room with two beds.

My only complaints in my trip is that I think I paid a ton of money for only six days. Although we stayed in nice riads, I would suggest that with the price I paid, it should include the entrances for every point of interest we went to. It’s not much but it gets really annoying that I have to pay on top of it then give a tip to the guide. Also, in some places that didn’t require a guide such a volubilis, I had to pay 200 dirhams for one. But this is ok it’s not my biggest problem. My biggest problem is when I’m being brought to a coop and have to waste my time in things I wasn’t interested in. In Fes we went to a ceramic place and was duped into buying a tagine that cost me $260, an outrageous amount even here in the states. I honestly think I should have the freedom to choose to go (or not) to places (especially where they are forcing me into buying things I don’t really need and the problem with that is you’re thinking you’re in Morocco so why not get a tagine or whatever they are selling). This things shouldn’t be part of the tour since I’m not in a big bus with 50 other tourists.

One more thing, if you could tell the guides to ask beforehand where I would like to have lunch because there was definitely a restaurant in Fes I wanted to go to but instead was forced to go to a mediocre restaurant with full of tourists and food was seriously lacking in taste. I’m only in Morocco once and I want the best experience and eat the best foods. Anyway these are only suggestions and hopefully you can rethink of applying it in your future tours.

Speaking of guides, I was happy with Said in Fes. His English was so fluent it felt like home to me. Other than the restaurant he chose for us to go 😂, he was an excellent guide! The one guide in Marrakech (an old gentleman) was okay. His English was good enough to understand but he wasn’t very personable but that’s maybe because he was old. Lol!

Overall, I had the best time in Morocco. The people are friendly (even if I was getting duped by peddlers lol). I really enjoyed working with Brahim and will definitely choose Said again for my driver. You will have to give me a discount next time I go back since I’m a returning customer lol!

Brahim Bourrich, local specialist, responded to this review:

Salam Boots,

Thank you very much for sharing your feedback with me. I deeply appreciate the time you invest in writing and putting together this priceless feedback. Since the first contact we have, I felt we are going to arrive a wonderful experience for you and Joshua. You have been very reactive and I felt like we were sitting together in the same office :) So, please allow me to thank you for being always there for me which made it easy for me to react back on time as well.

This... read more

Salam Boots,

Thank you very much for sharing your feedback with me. I deeply appreciate the time you invest in writing and putting together this priceless feedback. Since the first contact we have, I felt we are going to arrive a wonderful experience for you and Joshua. You have been very reactive and I felt like we were sitting together in the same office :) So, please allow me to thank you for being always there for me which made it easy for me to react back on time as well.

This feeling I have at this moment is similar to what your driver Said would feel as well. Each driver is doing his best so the travelers that are with him are safe, happy and well educated about the best of Morocco. Therefore, please note that all your remarks have been shared with whom it concerns (local guides, the hotel in Casablanca ..etc) to keep our services on top. I am waiting for their feedback. We are always on the learning process and through these suggestions and remarks of yours and of my other travelers I arrived here to take the best care of each trip with a high level of quality. I wished you could let me know immediately any time you felt uncomfortable because that's the reason why I am at your disposal: to make sure you are comfortable!

Please note that my door is always open and that I'll be very happy to have soon visiting my country again. we are friends now, right :)

All the best,
Brahim

Alyssa

Discover colombia's great cities - 14 days, Colombia - Mar 16 - Mar 26, 2019

Traveler: Alyssa T. - Local specialist: Jess Weiss

Kimkim made my trip to Colombia so memorable! I spent 12 days there, and everyday went smoothly & I had great experiences with all guides/tours. I couldn’t have asked for a better experience. The local guides were very knowledgeable & friendly, tours were super fun & organized and the hotel provided by Kimkim was exceptional. I would trust Kimkim to plan any of my future trips. They really take the stress and anxiety out of planning trips so you can just enjoy and relax. My favorite parts of... read more

Kimkim made my trip to Colombia so memorable! I spent 12 days there, and everyday went smoothly & I had great experiences with all guides/tours. I couldn’t have asked for a better experience. The local guides were very knowledgeable & friendly, tours were super fun & organized and the hotel provided by Kimkim was exceptional. I would trust Kimkim to plan any of my future trips. They really take the stress and anxiety out of planning trips so you can just enjoy and relax. My favorite parts of Colombia were definitely hiking the cloud forest in Salento, the city bike tour & hiking Monserrate in Bogota, the walking tour of Medellin, and roaming the streets of Cartagena. Would definitely return. Thank you :)

Jess Weiss, local specialist, responded to this review:

Hey Alyssa. Thanks for writing a review. It's always so great to hear that people have enjoyed their time in Colombia so much! It was a pleasure helping you organise your trip. If you come back, let us know!

Jose Mario

Trip to chile, Chile - Mar 12 - Mar 25, 2019

Traveler: Jose Mario V. - Local specialist: Mery Morelli

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine... read more

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine National Park, Chile, with Chile Nativo that was incredible. The park itself is one of the most beautiful places I have ever seen. But the treks were great in large part because of my guide Josefa aka Pepa. She was incredibly nice, helpful, and knowledgeable about the park and Patagonia in general. I am so greatful to have had her as my guide, she did an amazing job. Thank you Mery, Pepa, and kimkim for making my trip to Patagonia a success!

Mery Morelli, local specialist, responded to this review:

Hi Jose,

Thanks for your feedback!! I am glad to know that you had a good experience travelling with us! Thanks for take time to make a review with to many details :) I will send the comments to Pepa!
I hope this has been a very good start of year for you!

I hope you trust in us in a next adventure!
Warm Regards,
Mery

Outdoor adventures around medellin, Colombia - Mar 27 - Mar 31, 2019

Traveler: Philip D. - Local specialist: Cami Sarmiento

The trip we experienced had some wonderful highlights. However, the hiking on the second and third days, was not properly described. This created a dangerous situation in which my wife was hurt. She had to stop hiking. The only way she got out was on horseback. Luckily, she has experience riding and the farmer who owns Jordan finca was skilled at guiding the horse down 10k of extremely steep, rocky paths and then through 5k more of just wet, slippery paths to safety.
Specifically, the... read more

The trip we experienced had some wonderful highlights. However, the hiking on the second and third days, was not properly described. This created a dangerous situation in which my wife was hurt. She had to stop hiking. The only way she got out was on horseback. Luckily, she has experience riding and the farmer who owns Jordan finca was skilled at guiding the horse down 10k of extremely steep, rocky paths and then through 5k more of just wet, slippery paths to safety.
Specifically, the description of the second day: from Petosi to Jordan is very misleading. The description says: "you will arrive at Jordan farm by "mid-afternoon." The hike is 22K! The second half starts with slippery, muddy trails and quickly turns into steep rocky pathway for about 5 miles. It took us 11.5 hours to complete. A group of younger hikers did it in 10 hours. What's so crazy is that the third day continues with 6.2 more miles of steep, slippery rocky paths. So no way could Carol, who twisted her knee on the 22k leg complete the hike back to the road.I have hiked 100s of miles. Really (Wonderland Trail completely in 8 days, the Superior Hiking Trail, Pukasqua, etc.) If this trail had an accurate description I would not have taken my wife (who I clearly described as 73 years old and normal fitness) on this trail. I'm not asking for a refund, but days 3 and 4 were a frightening and extremely unpleasant experience for me and bad for Carol too, because the safety of my wife was at risk.
If you do not change the descriptions of these days, I will spend time and effort to expose the carelessness of your agency. Check with the guide Freddy if you think any of this is innacurate.
GOOD STUFF: Our guide Freddie Cardona (I will check on his last name) was excellent and was invaluable in getting Carol through this dangerous situation. The bike riding day was great fun. The Cocorra valey was beautiful. The packaging lists were accurately and helpful. Both hotels were nice, with Quo in Manizales having an excellent room and exceptionally helpful staff.
The score for Cami is based on the description of the hike, not on her being helpful.
I guess the bottom line is that what could have been a great trip was ruined by an innacurate description of the risks. Fortunately Carol got by with a very sore knee. Take the hike yourself, then write the description. Explain that this hike is appropriate for experienced hikers who can handle 22K of steep, rocky, muddy pathways that can be trecherously slick, at altitudes over 10000 feet.
Finca Jordan is lovely. Finca Petosi is a pit. Dirty, toilets withot seats that are barely clean. The owners of both fincas were friendly but Mary Luz at Jordan is an exceptional host, as was her husband Mario.

Cami Sarmiento, local specialist, responded to this review:

Thank you for your feedback Philip. I’m sorry to hear about your experience during the hike in Los Nevados. The safety of our customers is our first priority and we work with the information given by our customers to best match their level of fitness with what they want to do. It was never my intention to recommend a trip that was not appropriate for your fitness level or to mislead you into thinking that what was suggested was an easy hike when it is not. I think the root of the problem is... read more

Thank you for your feedback Philip. I’m sorry to hear about your experience during the hike in Los Nevados. The safety of our customers is our first priority and we work with the information given by our customers to best match their level of fitness with what they want to do. It was never my intention to recommend a trip that was not appropriate for your fitness level or to mislead you into thinking that what was suggested was an easy hike when it is not. I think the root of the problem is that there was a misunderstanding between what you meant when you requested an intermediate level active itinerary and what I consider is an intermediate hike, and we never clarified what each of us meant.
I have done this hike myself and am familiar with the terrain. Many of the photos in the trip plan are ones I took. The two-day hike from Potosi to El Cedral that you describe is 22 kilometers total, with only 11 kilometers of hiking per day. Each day’s hike takes most trekkers 6 to 7 hours including rest stops. They arrive at each farmhouse in mid-afternoon, at around 3PM. Hiking times vary per group; some groups can stop more often to take pictures, do birdwatching, or can hike at a slower pace and take longer than estimated. But give or take, the time estimates are accurate for most people looking to do an intermediate hike.
We have done this hike with many groups of intermediate hikers of all ages. They were all very happy with the trek and thought it was right for their fitness level. I match our trips with our customers as best as I can, and thought that we understood each other in our conversations. I feel terrible this was not the case. I should have clarified our difficulty standards and discussed this in more detail with you.
Your feedback means a lot to me and will make sure to clarify with future guests more accurately the challenge level they have in mind. We have also added distances to the description of this trip to give future guests an even more accurate idea of the challenge level.
Thank you also for your comments about the farmhouses in Potosi and El Jordan. We have shared them with the farmhouses and talked to Potosi about improvements to the place.
Thank you for choosing to travel with us and I’m glad you had some wonderful highlights in your trip.

Adventure in colombia's amazon region - 5-6 days, Colombia - Mar 21 - Mar 31, 2019

Traveler: Guillermo P. - Local specialist: Jess Weiss

We had a great 4-day trip the Amazon region of Colombia. Our full-time guide for our trip was Odin and he was simply amazing. He was very attentive to our bilingual needs, since half our group only spoke English and the other part spoke mostly Spanish. Odin and every other guide was extremely professional and punctual for both the walking tours and the tours that required a boat ride. The Calanoa lodges where amazingly comfortable and well surpassed our expectations. The food was delicious,... read more

We had a great 4-day trip the Amazon region of Colombia. Our full-time guide for our trip was Odin and he was simply amazing. He was very attentive to our bilingual needs, since half our group only spoke English and the other part spoke mostly Spanish. Odin and every other guide was extremely professional and punctual for both the walking tours and the tours that required a boat ride. The Calanoa lodges where amazingly comfortable and well surpassed our expectations. The food was delicious, we tried a variety of local fruits and dishes that would compete with anything served from a high end restaurant. Booking with Jess from kimkim.com was smooth sailing. We simply gave her our information and the activities we where interested in doing and she booked everything from the pickup at the airport till the drop off at our final destination. Will definitely be using this service too book future trips.

Jess Weiss, local specialist, responded to this review:

Hi Guillermo. Thank you for your review. I'm so glad you enjoyed your time in the Amazon. It sounds like you had a fabulous trip and I'm glad we were able to help!

Wesley

Nepal's golden triangle: kathmandu, pokhara, and chitwan - 12 days, Nepal - Mar 12 - Mar 27, 2019

Traveler: Wesley K. - Local specialist: Erin Green

Planning, execution and communication was perfect. Guides and drivers were the best. I cannot give one suggestion for improvement . For any future trips I will go to KimKim first for booking.

Erin Green, local specialist, responded to this review:

Thank you Wesley! We appreciate your feedback. It was great to have you here and receive your feedback throughout the trip regarding your guides and accommodations. Look forward to see you back here again for more photos, a daily Everest and maybe that trip to Tibet!

Trip, Costa Rica - Mar 15 - Mar 25, 2019

Traveler: Deidre C. - Local specialist: Randall Jiménez

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we... read more

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we were in Costa Rica. Quite simply Randall made this trip easy to plan and fun, fun, fun!! We knew what we wanted to do and he planned it and he was very professional all the way through as well answering and handling all of our questions and needs. I now will use KimKim for all our travel needs!! Thanks again Randall for making our trip so much fun! I highly recommend him!!

Deidre Collins

Randall Jiménez, local specialist, responded to this review:

Thank you again Deidre for your kind comments, I am so glad you and Melanie had a good time in my country during your vacation and that you enjoyed all the services that we happily arranged for you.

I will be pleased to welcome you again in the near future on a new adventure that you want to take here, there are still many things to visit, see and do :)

Cheers and Pura Vida!!
Randall

Bharat

Amazon jungle , Peru - Mar 20 - Mar 29, 2019

Traveler: Bharat S. - Local specialist: Kristy T

Great job by all but best from Emilia for Machu Pichu Least impress with service provided for Rainbow
Overall great experience

Jerusalem petra , Jordan - Mar 24 - Mar 29, 2019

Traveler: Melchiades L. - Local specialist: Carmen Scholten

Carmen has been very helpful ! Although There is a little "hiccup " in the beginning of the planning, but at the end was great!
The guide: Eddie was not being helpful. I think he is not good for the line of work in the hospitality / service works. He might be good for other kind of works. He is impatient, he is annoyed when he has to wait, he doesn't like to take our group picture, he walked all the way in the front while we were enjoying the view , he gave some wrong information about the... read more

Carmen has been very helpful ! Although There is a little "hiccup " in the beginning of the planning, but at the end was great!
The guide: Eddie was not being helpful. I think he is not good for the line of work in the hospitality / service works. He might be good for other kind of works. He is impatient, he is annoyed when he has to wait, he doesn't like to take our group picture, he walked all the way in the front while we were enjoying the view , he gave some wrong information about the thing that we saw: There is a big box made in stone , he told us. It was a jewelery box, instead it was a casket, etc.
Luckily, Jordan is an incredible place to see, so with our disappointment w our guide , we still had amazing time.
I still will recommend Kim Kim travel team to arrange my next travel adventures !

Carmen Scholten, local specialist, responded to this review:

Dear Melchiades, many thanks for your super kind and detailed review, I will take everything into consideration! Above all, I am so happy you had a good time in Jordan and that you chose KimKim and in2Jordan to discover all the pearls of this beautiful country, we are waiting for you a second time to even discover more. Ahlan wa sahlan!

Nancy

Trip to jordan, Jordan - Mar 22 - Mar 27, 2019

Traveler: Nancy D. - Local specialist: Tamara Salameen

Tamara and WhyJordan? gave us a magnificent vacation in Jordan. It's hard to know where to start because everything from planning to our trip was so seamless, and beyond our expectations.

As the 6 of us requested, this was a truly 5* trip from airport pick-up, to hotels, to excursions & experiences. Tamara chose 3 top hotels and we loved them all. Mohamed our driver throughout the trip listened and reacted to us, and made sure we had fun and learned. When my husband fell ill, Mohamed's... read more

Tamara and WhyJordan? gave us a magnificent vacation in Jordan. It's hard to know where to start because everything from planning to our trip was so seamless, and beyond our expectations.

As the 6 of us requested, this was a truly 5* trip from airport pick-up, to hotels, to excursions & experiences. Tamara chose 3 top hotels and we loved them all. Mohamed our driver throughout the trip listened and reacted to us, and made sure we had fun and learned. When my husband fell ill, Mohamed's care and actions felt like family and one night's adjustments went smoothly - he then got us back on track by morning and we didn't miss anything. The next day, Mohamed from WhyJordan? headquarters made a special visit, meeting us at the hotel, spending 1/2 an hour checking up on us and making sure our journey would be perfect, and it was.

By the way, not only is Tamara's choice of the Movinpick Petra a lovely hotel, but it's literally at the entrance to Petra- like just across the street!!

With just 6 days to spend in Jordan, we got to do everything we hoped we would. A day relaxing in the Intercontinental Amman was followed by an amazing private tour of Jerash, followed by a trip along the King's Highway. WhyJordan's guide in Jerash was excellent - such an important element.

It's hard to pick a highlight, but it would likely be the day that WhyJordan's hand picked guide, Moa'th took us on a journey in Petra. I'm not exaggerating when I say that Moa'th will always have a place in my husband & my hearts. We off-roaded to the back entrance of Petra. A freak spring hale and thunder storm made conditions rough. Their driver loaned me his own coat (3rd layer for me), and with Moa'th's quiet confidence, we took off. Dave and I learned so much about Bedouins and the long history of Petra. Moa'th helped us climb and climb to heights we never would have imagined, but his demeanor and fascinating anecdotes gave us confidence. We met lovely people along the way, and learned a lot. The weather challenges became fun- a 2nd thunder & hale storm actually caused Petra to close (nobody could enter), so, Moa'th helped us secure a camel caravan, he jumped on the front camel, and we rode through the flood, through the gorgeous rock formations and had yet another unique experience.

We are not roughing-it people, and when Tamara 1st suggested camping in Wade Rum, I thought she was crazy, until she gently suggested I check out Memories Aicha Luxury Camp . Wow-oh-wow. Do it! We all stayed in "Martian" tents (full in-tent bathrooms, view of stars and mountains, etc). As soon as we checked in, the 6 of us were in the "cave bar" sipping tea and enjoying a fire. Dinner was delicious in the pleasant dining room (note, go to JR The Wine Experience wine bar when you're in Amman and pick up Jordanian wine to enjoy with your dinner at Aicha).

The next day's 1/2 day across Wade Rum was a lot of fun. Our driver was not the best communicator, so we had to guess what many stops were, but that didn't stop us from climbing and scrambling and joyfully enjoying a place we'd never imagined before.

Once again, driver Mohamed was at the ready, responding to our early call to get going. He made a special stop for us on the way to the Dead Sea, and we're still talking about standing in Acaba where we viewed the Red Sea, Egypt and Israel, while standing in Jordan.

The Dead Sea, ahhhhh. The Movinpick Dead Sea is a lovely resort with multiple pools and a private beach where staff helps you get in and out of the Dead Sea. Rooms are large and well equipped. If you're able to do 2 nights here, we certainly wish we could have, as it would have been a restful end to a lovely vacation.

I can't recommend WhyJordan (through KimKim) and a Jordan vacation enough. We are grateful to Tamara, Moath, and the 2 Mohamed's for a vacation we'll always remember fondly.

Tamara Salameen, local specialist, responded to this review:

Hi Nancy,
Thank you so much for your kind review! It was lovely having you here in the country.

We hope to have inspired you to come back to this beautiful part of the world and explore even more of the country.

All the best and thank you for traveling with Why Jordan Tours!
Tamara

Jerusalem petra , Jordan - Mar 24 - Mar 29, 2019

Traveler: Hwie Lan K. - Local specialist: Carmen Scholten

Jordan was very beautiful, enjoyed it very much.
Wish our guide Eddy was more helpful .
He was very knowledgeable, but rather moody.
He gets upset when we were late enjoying Petra.

Carmen Scholten, local specialist, responded to this review:

Dear Hwie, thank you for your feedback! I am s happy you loved beautiful Jordan. I will take into consideration also your feedback about the guide, thank you for your honest opinion!

Wish to see you soon back in Jordan !

Susan

Northern morocco tour, Morocco - Mar 13 - Mar 21, 2019

Traveler: Susan D. - Local specialist: Brahim Bourrich

Brahim arranged for us to stay in beautiful little riads in the medinas which was perfect for us. Our driver, Mohammed, looked after us very well and was always prompt and courteous. We had local guides in Chefchaouen, Volubilis and Fez who were extremely knowledgeable about the history and local life of these very different areas of Morocco. The guide we had in Marrakech was probably knowledgeable but he was much more perfunctory in his explanations and seemed a bit tired of the job, but the... read more

Brahim arranged for us to stay in beautiful little riads in the medinas which was perfect for us. Our driver, Mohammed, looked after us very well and was always prompt and courteous. We had local guides in Chefchaouen, Volubilis and Fez who were extremely knowledgeable about the history and local life of these very different areas of Morocco. The guide we had in Marrakech was probably knowledgeable but he was much more perfunctory in his explanations and seemed a bit tired of the job, but the place is fascinating anyway. We took a camel ride into the desert (about one hour) and slept in a rather luxurious “tent” in Merzouga which was quite fun. If we had more time, I would spend it in Chefchaouen and Fez and spend some time on the coast. All in all, we had a terrific time and saw more of Morocco than we could have on our own in the amount of time we were there. We learned a lot about the country’s history and the many cultures that have become part of it over the years. The vendors in the souks were eager to sell their wares but were not really aggressive about it and we felt very safe throughout the trip. Thank you Brahim and Mohammed for a great time.

Brahim Bourrich, local specialist, responded to this review:

Salam Susan,

Thank you very much for sharing your precious feedback with me. It really means a lot to me, I am very happy to read your story, and my future travelers will also be more than happy to have your story with them which would really help them to take the right decision in order to have their wonderful trip booked and confirmed including the services they need. Please note that I'll have these remarks shared with my local providers to ensure our services are always on top and our... read more

Salam Susan,

Thank you very much for sharing your precious feedback with me. It really means a lot to me, I am very happy to read your story, and my future travelers will also be more than happy to have your story with them which would really help them to take the right decision in order to have their wonderful trip booked and confirmed including the services they need. Please note that I'll have these remarks shared with my local providers to ensure our services are always on top and our customers meet their expectations.

This trip should only be a start of many trips to come; Morocco has still lots to show you and we (I & your driver) will be very happy to be always at your side.

All the best,
Brahim

Trip to costa rica, Costa Rica - Mar 20 - Mar 28, 2019

Traveler: Khaled S. - Local specialist: Adriana Prado

This was our first time to travel to Costa Rica and first time to try Kimkim.

We believe that our trip wouldn't have been as great if we didn't work with Adriana! She really was the hero of our trip!

Despite the short notice, Adriana delivered and amazing overall plan that made us enjoy Costa Rica to the fullest!

She was very great and fast in responding to our many requests and changes and was very accommodating of our demands.

We appreciated her help since we landed in the airport... read more

This was our first time to travel to Costa Rica and first time to try Kimkim.

We believe that our trip wouldn't have been as great if we didn't work with Adriana! She really was the hero of our trip!

Despite the short notice, Adriana delivered and amazing overall plan that made us enjoy Costa Rica to the fullest!

She was very great and fast in responding to our many requests and changes and was very accommodating of our demands.

We appreciated her help since we landed in the airport where we found the driver waiting for us outside, who later gave us a file that had all the detailed of the trip.

In summary, if you are traveling to Costa Rica, work with Adriana and you'll have a grunted fun and smooth travel.

Adriana Prado, local specialist, responded to this review:

Hello Khaled
I am very happy to hear such nice comments about your trip, I am very glad to know that your first experience in our country fulfilled your expectations and that you enjoyed each of the places you visited, it is my job to make people feel welcome and well taken care of while traveling with us. I hope to serve you again when you decide to have a second wonderful experience here in Costa Rica. Thank you again for your nice comments. :-)

Kind regards
Adriana

Cynthia

5 days in morocco: 4 itinerary options, Morocco - Mar 21 - Mar 28, 2019

Traveler: Cynthia T. - Local specialist: Brahim Bourrich

Our driver and guide, Amine, was very friendly, knowledgeable and always on time. Since we spent all of our time with him over 8 days it was important to establish a good relationship. We had complete trust in Amine’s driving and ability to keep us safe.
He was able to explain the history and stories behind all that we saw.
Brahim was always very responsive and invited feedback on our experiences, even if it might be negative. He listened to our complaints about the Sahara camp and refunded... read more

Our driver and guide, Amine, was very friendly, knowledgeable and always on time. Since we spent all of our time with him over 8 days it was important to establish a good relationship. We had complete trust in Amine’s driving and ability to keep us safe.
He was able to explain the history and stories behind all that we saw.
Brahim was always very responsive and invited feedback on our experiences, even if it might be negative. He listened to our complaints about the Sahara camp and refunded our money.
We have already recommended KimKim to several friends.
Thank you for a wonderful trip.
Cynthia and Darrell

Brahim Bourrich, local specialist, responded to this review:

Salam Cynthia and Darrell,

Thank you very much for your precious feedback. Each word means so much to me and to my local providers (same as I) are always very happy to be at your disposal to work as a team to arrive at your satisfaction and offering you services that would exceed your expectations. I'll make sure your local driver Amine is informed the same as for his boss.

Please note that I am always ready to listen to you and to each traveler of mine because through your and their... read more

Salam Cynthia and Darrell,

Thank you very much for your precious feedback. Each word means so much to me and to my local providers (same as I) are always very happy to be at your disposal to work as a team to arrive at your satisfaction and offering you services that would exceed your expectations. I'll make sure your local driver Amine is informed the same as for his boss.

Please note that I am always ready to listen to you and to each traveler of mine because through your and their feedbacks, I arrived at this stage, and I won't look back, but always ahead to design, book, and arrange super dreams for my travelers :)

This feedback is of great value to my future travelers as well. I have no doubts they are going to learn so much as well by reading your story and see your photos here which are very appreciated. You already have your seat in our trusted community and I 'll always be very happy to take care of your next trip to Morocco, same as my colleagues at Kimkim who are ready to arrange other destinations of your choice!

All the best,
Brahim

Quito +amazon+galapagos , Ecuador - Mar 20 - Mar 28, 2019

Traveler: Danlin H. - Local specialist: Linda Schulz

This trip was amazing! Linda was so helpful from the very beginning. During the whole trip, I didn't have to worry about anything. There was always someone with a sign of my name waiting for me at the airport. There were different local guides to take care of our schedule. (Although I hope the local guide in Galapagos is more professional and helpful. She didn't give us any useful information about the tours, Galapagos in general, other than taking us from the hotel to the meeting points of... read more

This trip was amazing! Linda was so helpful from the very beginning. During the whole trip, I didn't have to worry about anything. There was always someone with a sign of my name waiting for me at the airport. There were different local guides to take care of our schedule. (Although I hope the local guide in Galapagos is more professional and helpful. She didn't give us any useful information about the tours, Galapagos in general, other than taking us from the hotel to the meeting points of our tours every day) The hotels were absolutely amazing. The hotel in Quito is in the best location, and the service was so great. Both the hotel in Quito and Galapagos upgraded the room for us for free. The tours were fun overall. We had limited time so we didn't get to go deep into the Amazon, so we didn't get to see lots of animals. Nonetheless, the guide was still amazing and the experience was still great.

Linda Schulz, local specialist, responded to this review:

Hi Danlin,
I'm glad that you have enjoyed your trip to Ecuador and Galapagos, even if you only had one week.
Hopefully you will have the chance to come back one day to go deeper into the Amazon and explore more regions of Ecuador!
All the best,
Linda

Trip to morocco, Morocco - Mar 12 - Mar 21, 2019

Traveler: Randall S. - Local specialist: Yassine Echcherki

Our entire experience with KimKim was effortless. From the initial and follow-up planning with Yassine to the final follow-up was a great experience. We were met at the Marrakesh airport by a young man named Ismael. We could not have asked for a better person to be our driver and to spend the trip with. He was engaging, courteous, helpful and a very cautious and competent driver. Interacting with him was one of the highlights of our trip. We checked into the Riad Melhoun which was... read more

Our entire experience with KimKim was effortless. From the initial and follow-up planning with Yassine to the final follow-up was a great experience. We were met at the Marrakesh airport by a young man named Ismael. We could not have asked for a better person to be our driver and to spend the trip with. He was engaging, courteous, helpful and a very cautious and competent driver. Interacting with him was one of the highlights of our trip. We checked into the Riad Melhoun which was beautiful and the staff was very accommodating. The next morning we were met by our tour guide, Mohammed. He spent the entire day taking thru Marrakesh and showing us the highlights, along with some very local spots such as the community baker and community Tagine oven and caretaker. He also introduced us to local craftsman who made ironwork, leather products etc. He ended the day with us at the main square in Marrakesh awaiting sunset. The next day we headed to Ouarzazate, the drive was very scenic and kept our interest. We stopped for a pleasant lunch and then climbed to the ancient village, Ait Benhaddou. The views were spectacular from this ancient village. We stayed out Le Temple Des Arts which had “themed” suites. Once again, the staff was very kind and accommodating and we had a very nice dinner at the restaurant there. The next morning we were off to Merzouga for our camel trip into the Sahara. Along the way we stopped at Dades Gorge which was very scenic and a nice walking break. We had lunch in the local village just outside the Gorge. We arrived in Merouza around 5:15 to begin our camel ride for our overnight stay in the Sahara. The ride was about two hours and our guide into the desert was personable and he took great photos for all of us. We stopped before reaching camp so we could enjoy the sunset. We arrived at Luxury Camp Chebbi, and everything was set up for us. After a nice sit around a fire, we were ready for dinner. The dinner was amazing, and our favorite was a tomato, eggplant and goat cheese dish cooked in a tagine. We decided we wanted to take the chef, Omar, back to the USA so we could have his delicious food again. The next morning we went back to Merouza via 4 wheel drive since we had a long drive to Fes. We wanted to ride the camels back but the two hours would have made that difficult to arrive at a decent time. Along our journey, we stopped at a local weekly market that had all kinds of produce, fruit, etc. We never knew there were so many different type of dates. It was very interesting to see how the locals come to these weekly markets to get their goods. We later stopped in Ifrane which is a completely different, but was a nice stop for a coffee and a stroll around town. Later in the day we arrived in Fes and went to Dar Roumana to check in. This Dar is absolutely beautiful. Later that evening we were taken to a local restaurant, Dar Hatim. This restaurant served us perhaps the best Moroccan salad and a lamb tagine that was so tender and tasty. The next morning we met our guide, Hakim, to begin our tour of Fes. We first took a drive to see the Medina from above and then went back so we could start walking thru town. We went thru the blue gate and wandered thru the souks and stopped at the tannery (use the mint leaves), then later stopped at a weavers store. The craftsmanship was amazing to see. We later went to a tile shop/school where they make the most beautiful pottery, mosaics, vases, etc. This place was also a school that trained locals to become artisans. Our guide then took us back to Dar Roumana around 6 pm. The staff arranged for a guide to get us the Clock Cafe where they had some local music and a nice dinner on the top terrace. The alleys and streets with the Medina of Fes are overwhelming and easy to lose your way so we appreciated the assistance, otherwise we might still be wondering around Fes. The next morning we departed to head to Chefchaouen. Our first stop was at Meknes to take a look at the ancient stables where they had 12,000 horses. We then motored along to the the Roman ruins, Volubilis and walked around the area for a while looking at the layout. The area was very scenic and had great views. Our next stop was Moulay Idriss. We checked into a very charming place called Dar Mez which was very quaint and colorful and had absolute great views of the city. We then wondered around the beautiful Medina of Chefchaouen till around 10 pm. We the tried to make our way back to the Dar but were hopelessly lost. Our young local man kindly guided us back to the Dar. A tip to him was money well spent! The next day we wondered back thru the Medina and souks. The shop keepers in Chefchaouen are much more laid back then Fes and Marrakesh so that made browsing a bit easier. We had a nice lunch in town before heading back on the road again. We headed to Rabat and once we arrived we checked into Riad Ziena. We walked the area again and then headed out to eat at Dar Nani Medina. We then continued walking the markets and stopped at an outdoor pastry shop for a couple of sweet desserts to celebrate my birthday. This time we actually found our way back to the Riad without assistance. A major victory for us. The next day we headed to Casablanca to visit the Hassan II. The traffic in Casablanca was the worst we experience but as usual Ismael handled it effortlessly. The mosque is absolutely beautiful and spectacularly large. The mosaic work around the mosque was worth of many pictures. We then headed back to our final destination, Marrakesh for another night. We stopped for a nice lunch along the highway before reaching the final accommodation, Palais Khum. We immediately, left to visit the square on more time, get lost in the Souks and enjoy one more meal overlooking the square. We lingered long into the night and reluctantly headed back knowing we would be leaving the next morning. The next morning before Ismael picked us up we wondered the local alleys and shops. Ismael met us at 11:30 am for our ride to the airport. We sadly said our goodbye is Ismael.

Yassine Echcherki, local specialist, responded to this review:

Hello Randall,

Thank you so much for your detailed account of your Moroccan adventure! I am so happy to hear that your trip was a success and that your time in Morocco was unforgettable. I see that you enjoyed your accommodations. Thank you for giving me feedback about the staff at each of them so I can follow up with these businesses. I know that they will appreciate your kind words.

It is so nice to hear that you enjoyed you time with Ismael. We are very lucky to have him on our team and... read more

Hello Randall,

Thank you so much for your detailed account of your Moroccan adventure! I am so happy to hear that your trip was a success and that your time in Morocco was unforgettable. I see that you enjoyed your accommodations. Thank you for giving me feedback about the staff at each of them so I can follow up with these businesses. I know that they will appreciate your kind words.

It is so nice to hear that you enjoyed you time with Ismael. We are very lucky to have him on our team and shining reviews like yours reinforce that fact! These reviews surely help us improve, and it is great to be able to go back to your guides, driver and accommodations to tell them your comments. It is unfortunate that you were not able to sneak Omar back home with you, but I hope that you remember your meal with him for many years to come!

Thank you again for traveling with us, and I hope that our paths cross again in the future. If you are ever looking to travel again to Morocco, please reach out to me! I would be more than pleased to plan your trip again. Take care.

Warmest regards,
Yassine

Paris to london , France - Mar 19 - Mar 28, 2019

Traveler: Steve B. - Local specialist: Sophie Bonaque

First of all, Sophie Bonaque did an amazing job setting up our trip. In designing the trip, she answering all of our questions and made the necessary and appropriate changes to our itinerary to set up the trip exactly the way we wanted.

The trip itself was fantastic! All the arrangements she made worked out perfectly. All the tours were great and all the tour guides and drivers met us at the right place and time.

I’ll give some feedback on the hotels. The hotel in Paris (Hotel Le... read more

First of all, Sophie Bonaque did an amazing job setting up our trip. In designing the trip, she answering all of our questions and made the necessary and appropriate changes to our itinerary to set up the trip exactly the way we wanted.

The trip itself was fantastic! All the arrangements she made worked out perfectly. All the tours were great and all the tour guides and drivers met us at the right place and time.

I’ll give some feedback on the hotels. The hotel in Paris (Hotel Le Basile) was only 3 stars but we liked it very much. It was a very charming hotel and the proprietor (or manager) was very helpful. It was also in a very good location. The breakfast was excellent and they also had a person to cook an omelette if you wanted it. We would definitely recommend it and think of it as a high 3 stars. As we say in the US, “it punches above its weight”!

The hotel in Marseille (Hotel Maison Montgrand ) was okay, but 3 stars is a reasonable rating. No real complaints. It was just that the service was a bit impersonal, the room was on the small side and the location was just okay. The breakfast was very good but as expected. Again, no complaints but we want to give you good feedback.

The Palais Saleya in Nice was by far our favorite! What a great hotel! The room was large and very comfortable. The location was fantastic. They don’t have their own kitchen to serve breakfast so breakfast was brought to our room every morning on trays. It was a great breakfast: fresh yogurt, fresh breads, crepes, orange juice, etc. We very highly recommend this hotel.

Finally, just to mention again, all the tour guides were great.

We loved Nice and Paris! Marseille was fine, but two days was just the right amount of time.

Overall it was a great vacation. Again, Sophie did a great job on all the arrangements.

Sophie Bonaque, local specialist, responded to this review:

Dear Steve and Liz,
Thank you very much for your precious comments and feedback on your family trip. We really appreciate that you took the time to fill this review. It's really helpful for our travel agency and for our future travellers.
I really enjoyed working with you on your beautiful family trip and I am simply very happy to see that your trip was a great experience for you and your family.

Thank you again for your trust,

Best regards,

Sophie Bonaque

Thailand , Thailand - Mar 21 - Mar 28, 2019

Traveler: Kim W. - Local specialist: Ha Thu

Ha was great ! She responded fast and put together a greet trip for Thailand! We had tour guides and just drivers on our trip ! Everyone was on time and everything went as planned we had no issues , the hotels were great especially cape panwa was amazing !! The best one tour guide we had was in Chiang Mai he really went above and beyond and made the elephant day so great ! I would def book a trip with Kim Kim again!

Lisa

Birkebeinerrennett then see a bit of norway, Norway - Mar 16 - Mar 22, 2019

Traveler: Lisa S. - Local specialist: Ingrid Thornes

When I was planning a trip to Norway for a mid-March Nordic ski race, my family (with two teen kids) knew we wanted to see more than the area between Rena and Lillehammer but didn't know anything about Norway or where to begin. I completely trusted the local knowledge of Vilde and Ingrid to make a recommendation for what more we should see in the time we had and without a car. The trip completely exceeded my expectations!

Several friends joined in after they heard the trip plan. We had... read more

When I was planning a trip to Norway for a mid-March Nordic ski race, my family (with two teen kids) knew we wanted to see more than the area between Rena and Lillehammer but didn't know anything about Norway or where to begin. I completely trusted the local knowledge of Vilde and Ingrid to make a recommendation for what more we should see in the time we had and without a car. The trip completely exceeded my expectations!

Several friends joined in after they heard the trip plan. We had excellent easy travel and a lot of fun. Ingrid chose super hotels and made reservations or provided directions for train and bus travel that was simple and perfect with many highlights. Stig was our excellent local guide in Oslo who told us about music, local culture, and a little history as we walked along the Akserselva River, urban art district, the fortress, and metropolitan downtown on a rainy day. The train to Flam was a magic ride the next day with blue skies and views of mountains, frozen waterfalls, plus beautiful towns, homes and farms going from snow up high down to the Naeroyfjord arm of the Sognefjord. We had a full moon that night at our both historic and modern hotel in Auerland and enjoyed a cruise on the electric Future of the Fjords sightseeing vessel. Ingrid was flexible to help us decide where to go at this point and four friends decided to ski an extra day in Geilo while my family continued on to Bergen. We were impressed by the completely different look and culture of Bergen. Our local guide David helped us know so much more about where to go and interpreted what we saw in his beautiful city as well as gave us a feel for how Norwegians live. We had so much fun with David that we went over our time more than an hour. Geilo was our last place to explore with downhill resorts on two sides of the city and lots of Nordic trails. On a sunny but windy day, we caught the ski bus, rented average quality downhill ski equipment, and bought a ski pass that worked at both Slaatta and Vestlia. Our friends enjoyed the ski tracks there for Nordic skiing.

Overall, the best things about Norway were the scenery, the breakfasts so do opt into breakfast at the hotel, interesting history and the happy people. Ingrid was our best find since she reserved the best places to go and stay and gave us detailed directions on how to get around. Her directions were so good there were only a couple occasions I messaged her with questions and she helped right away. Ingrid also was able to reschedule a hotel stay for two friends who left a bag on the train from Lillehammer and were able to retrieve it in lost and found in the morning just before our flight home. I would not have changed anything about what Ingrid planned for us except maybe staying more days! We enjoyed a "God Tur" and I am grateful.

Ingrid Thornes, local specialist, responded to this review:

Dear Lisa,
Thank you so much for taking the time to write such a nice and detailed review! So many lovely pictures as well! I am so happy to hear you had a good time and I wish you welcome back anytime!

All the very best to you all and I am so happy that Mark found his bag!!!

Thanks so much again for traveling with us!!!
Ingrid

Adventure bike , Cambodia

Traveler: Teresa O. - Local specialist: Thuy Nguyen

From the moment I emailed Kimkim to our departure from Phonm Pehn , it was perfection! I've previously been a travel agent and would highly recommend Kimkim Travel & Ms Thuy. We asked for a biking/beach adventure through Cambodia with 4-5 star accommodation, Ms Thuy nailed the entire itinerary. She sent the route we should ride/drive with suggestions of accommodation. The accommodation was outstanding! The transfers were seamless which makes life so much easier. Our guide from Siem Reap down... read more

From the moment I emailed Kimkim to our departure from Phonm Pehn , it was perfection! I've previously been a travel agent and would highly recommend Kimkim Travel & Ms Thuy. We asked for a biking/beach adventure through Cambodia with 4-5 star accommodation, Ms Thuy nailed the entire itinerary. She sent the route we should ride/drive with suggestions of accommodation. The accommodation was outstanding! The transfers were seamless which makes life so much easier. Our guide from Siem Reap down to Phonm Pehn was awesome, his English was great which helped us greatly in every aspect of travel. We were able to adjust our itinerary during the days as it was much hotter than we anticipated. We loved our four nights in Siem Reap, especially upgrading hotels for a night at the Shinta Mani Angkor, our champagne on arrival set the scene!! Ms Thuy also suggested Koh Rong Island in a Beach Bungalow at the Sok San Resort, this is a must do if you stay on the Island.
Kimkim Travel is definitely the only way to go if you want an Independent/flexible holiday that you can design around your individual needs and wants.
Thanks Ms Thuy & Kimkim for a perfect, seamless, fantastic Adventure through the beautiful country of Cambodia."
Warmest Regards
Teresa & Matt

Thuy Nguyen, local specialist, responded to this review:

Dear Teresa & Matt,

I sincerely thank you for such motivating feedback that is priceless gift to me in particular and Kim Kim's team in general. I am truly glad to know that you all were satisfied with our travel arrangements and had great time in Cambodia. And we hope to welcome you back on other memorable holidays to other destinations with us.
Thank you so much once again for traveling with Kim Kim.

Warmest regards,
Ms. Thuy

Beth

atacama desert & lake district - 8 days , Chile - Mar 13 - Mar 23, 2019

Traveler: Beth S. - Local specialist: Oxana Protchenko

Really fantastic experience booking my trip to Chile with KimKim. Oxana was very knowledgeable and helped me plan the perfect trip and every detail seemed to be taken care of. The transportation services were excellent and I was able to experience all the parts of Chile I had hoped to visit. I was even automatically checked in for domestic flights I had while in Chile, which was super convenient. The accommodations were also superb. My only quibble would be that some of the tours I was on... read more

Really fantastic experience booking my trip to Chile with KimKim. Oxana was very knowledgeable and helped me plan the perfect trip and every detail seemed to be taken care of. The transportation services were excellent and I was able to experience all the parts of Chile I had hoped to visit. I was even automatically checked in for domestic flights I had while in Chile, which was super convenient. The accommodations were also superb. My only quibble would be that some of the tours I was on were with people that were about twice my age (I’m 29 and the median age of a lot of my fellow tourists seemed to be about 60). I would have enjoyed being around those more my own age, but also realize that as a solo traveler, I am being accommodated by tour groups that are able to take me and it’s not necessarily within KimKim’s control as to what age group I end up touring with, and it didn’t negatively impact my experience- just something for others to bear in mind. And in some instances I was the only person signed up for a tour and the tours still went, which was really appreciated as I know some tours won’t go if they don’t get enough participants. Overall excellent experience and service and I will definitely consider traveling with KimKim again in the future!

Oxana Protchenko, local specialist, responded to this review:

Hello Beth,
Great to know that you enjoyed the trip!
We do always try to make sure that even as a solo traveller everyone can do the tours they want, as for the age group for those - hopefully, we will be able to sort it out but as you mentioned, sometimes it is not easy to accommodate each group according to the age.

Best wishes and happy future travels!

Alissa

Best things to do in morocco, Morocco - Mar 14 - Mar 18, 2019

Traveler: Alissa H. - Local specialist: Yassine Echcherki

Trip was wonderful. The contacts were responsive and super-helpful. Our arrival time changed and it was easy to contact both Yassine and Ali and adjust accordingly.

Yassine Echcherki, local specialist, responded to this review:

Hello Alissa,

Thank you for your feedback! I’m glad that your trip went smoothly and that we were able to help you with the changes during your arrival to Morocco. We were very glad to have you travel with us, and so happy that it all worked out well. Take care!

Regards,
Yassine

Trip to morocco, Morocco - Mar 12 - Mar 21, 2019

Traveler: Mary A. - Local specialist: Yassine Echcherki

The trip was excellentl. The Riads were First rate, The guides were knowledgeable, professional and friendly. Our driver, Mohamed Samouk, was one of the best parts of the trip. He became our friend, part of the family!

We will recommend KimKim and Off the Beaten Path to anyone wishing to explore Morocco.

Yassine Echcherki, local specialist, responded to this review:

Hello Mary,

Thank you so much for the kind words! I am thrilled that you enjoyed your accommodations and that our guides were top notch. Mohamed told me about how close he became with you all and he is so happy to have met you. Please let me know if you ever want to visit the Kingdom of Morocco again, and thank you for the shining recommendation!

Warm Regards,
Yassine

10 days | oslo - bergen - tromsø, Norway - Mar 15 - Mar 24, 2019

Traveler: Anna K. - Local specialist: Ingrid Thornes

Amazing experience with Kimkim.
Ingrid was very professional and made sure to tailor our trip to Oslo, Bergen and Tromso based on what we want and what we like and was always responsive in a timely manner.
Highly recommended!!

Ingrid Thornes, local specialist, responded to this review:

Thank you so much for taking the time to write a review for us! So happy to had such a good time!

Welcome back any time!!

Graham

Wildlife and cullture, Sri Lanka - Mar 3 - Mar 20, 2019

Traveler: Graham D. - Local specialist: Shalindra Samarakoon

Our experience was great. Osi was very organized and friendly, conversed well. Itinerary was good, glad we went to Nuwara Eliya and not Hepatale. Would have been a very long drive to there from Kandy. Not sure if the drive up to Liptons Seat was worth the very long drive.

Except for the painfully long wagon ride Hiriwadunna was surprisingly good for such a touristed place.
We loved all the safaris. They all had their own charm. Watching the over 70 elephants come in for a drink at... read more

Our experience was great. Osi was very organized and friendly, conversed well. Itinerary was good, glad we went to Nuwara Eliya and not Hepatale. Would have been a very long drive to there from Kandy. Not sure if the drive up to Liptons Seat was worth the very long drive.

Except for the painfully long wagon ride Hiriwadunna was surprisingly good for such a touristed place.
We loved all the safaris. They all had their own charm. Watching the over 70 elephants come in for a drink at Minneriya National Park was special. Whenever we mentioned that we watched birds the safari drivers seemed enthused to do more, taking us to quiet spots. We saw over 120 species overall.
Our accommodation in Kandy and Newara Eliya was well out of town. They were excellent but made us completely dependent on our driver, not being able to go for a stroll when we wished.
Lovely country, lovely people, thanks so much, will probably return one day

Shalindra Samarakoon, local specialist, responded to this review:

Hi Graham,

Thank you so very much for the five star review given to us for the Services and arrangements done for your lovely holiday in Sri Lanka.

Please do recommend our services to your friends and family who wishes to visit Sri Lanka in the future.

Thanks again,
Shalindra

Explore sri lanka, Sri Lanka - Mar 12 - Mar 26, 2019

Traveler: Belinda F. - Local specialist: Sandun Jayasundara

The trip was fantastic!

My only suggestion is that there is more communication between the tour organizer and the driver before the trip takes place. Sanjaya made a few amendments along the way, one being changing our train journey which meant we did not have pre-booked seats and had to stand the entire way! It was quite uncomfortable and not as enjoyable as it could have been. The drivers are the ones on the ground and know how things work so their knowledge needs to be taken into account.

Sandun Jayasundara, local specialist, responded to this review:

Hi Belinda,

Thanks for your kind feedback and I am so glad you had a fantastic review. We always take consideration from our drivers and Sanjaya informed us about the little changes. Since your trip was about the cultural experiences I have added the train ride with the locals. However, due to the rush period, we could not book the seats. Apologies for the inconvenience occurred.

It was really nice talking to you and hope you had a wonderful birthday as well. If you ever want to visit Sri Lanka again, I would really love to assist you again. I wish you all the best!

Best Regards,
Sandun.

Trip to colombia, Colombia - Mar 20 - Mar 21, 2019

Traveler: Dion C. - Local specialist: Yuliana Martínez

Mairesol was our guide both days - to Guatape and the coffee plantation. Both days were great!
We loved climbing the stairs of El Penol and it was followed by a great meal, away from other tourists too!. The visit to the coffee farm was great. The views were tremendous and the food and coffee was tops.

Yuliana Martínez, local specialist, responded to this review:

Hi Dion,

We are glad to hear that your trip in Medellín was a good experience for you! Thank you for traveling with us, your comments are really important to keep us getting better and to offer a better service with quality.

All the best,

Yuliana

Deon

Amazon jungle, Colombia - Mar 7 - Mar 11, 2019

Traveler: Deon S. - Local specialist: Jess Weiss

Hi Jess,
Sorry it took me so long to get to providing feedback.
All round I had a really great trip - an unforgettable experience.
Starting with exploring various options through an internet search - your website struck me as really professional and the co-branding with well-known brands gave me the confidence to go with kimkim. Your responses to my initial inquiries about possible options were prompt, friendly and efficient - I felt the same about the booking process and your subsequent... read more

Hi Jess,
Sorry it took me so long to get to providing feedback.
All round I had a really great trip - an unforgettable experience.
Starting with exploring various options through an internet search - your website struck me as really professional and the co-branding with well-known brands gave me the confidence to go with kimkim. Your responses to my initial inquiries about possible options were prompt, friendly and efficient - I felt the same about the booking process and your subsequent follow-up notices.
We received a very warm and friendly welcome from the agency team in Leticia - it was immediately obvious that it was a professional and experienced outfit. We were well briefed and looked after.
The guide was fantastic - knowledgeable, caring and supportive and really good at keeping us well fed. The translators (we had 2) were also great - really friendly and helpful.
The hike offered a good mix of variety of activities - walking (or battling at times) through the forest, staying with the local population, sleeping high up in the canopy and camping overnight, kayaking and crossing the Amazon into Peru, and then exploring the jungle further via boat.
All the meals and stays along the way were very enjoyable.
A final observation from a marketing point of view (and please take it coming from a 63 year old man - BTW the guide told me I was the oldest person walked with) - I would rate the hike on the "extreme adventure" spectrum (6-7.5 out of 10) rather than "for those looking for something a little more adventurous". The terrain is very challenging and while you don't need to be super fit, you need to be firm very firm footed with solid muscle strength. And you need to be comfortable with heights and about crossing streams and pools on tree trunks (in the dark at times).
Notwithstanding, it was a truly wonderful experience. Thanks to you and please pass on our thanks to the crew in Leticia. All the best Deon

Jess Weiss, local specialist, responded to this review:

Hi Deon,

Thanks so much for taking the time to write a review. I'm so pleased you had such a wonderful trip, the Amazon is a very special part of the world. We will take into account your comments about extreme adventure - that's very useful to know.

Best,

Jess

Delicious local food and beautiful, interesting spots in sri lanka., Sri Lanka - Mar 8 - Mar 16, 2019

Traveler: Wendy W. - Local specialist: Shalindra Samarakoon

My boyfriend and I had a fantastic trip in Sri Lanka. We did a nine-day tour, and Shalindra patiently worked with us to create the itinerary and answered all of our questions. Our driver/guide, Kapila, was very knowledgeable and accommodating whenever we wanted to change up the itinerary a bit. He also gave us suggestions and brought us to some local roadside stands for snacks like coconut roti and hoppers. Our hotels were fantastic and the breakfasts were really great, especially the Colombo... read more

My boyfriend and I had a fantastic trip in Sri Lanka. We did a nine-day tour, and Shalindra patiently worked with us to create the itinerary and answered all of our questions. Our driver/guide, Kapila, was very knowledgeable and accommodating whenever we wanted to change up the itinerary a bit. He also gave us suggestions and brought us to some local roadside stands for snacks like coconut roti and hoppers. Our hotels were fantastic and the breakfasts were really great, especially the Colombo Court Hotel & Spa in Colombo. My favorite spots/excursions were Ravana Falls in Ella, the elephant safari near Dambulla, and the whitewater rafting in Kitulgala.

My two small "negatives" are 1) I wish we'd gotten to spend more time in a few places, like Kandy and Nuwara Eliya, but now I know for any possible future trips to SL and 2) the spice garden is a bit more of a touristy shopping trap, so I'd probably skip that in the future, but we did also get nice mini-massages there.

All in all, I'd highly recommend Shalindra/Kapila/Exemplary Voyages!

Shalindra Samarakoon, local specialist, responded to this review:

Hi Wendy,

Thank you so much for your lovely feedback given to us regarding the Services and overall hotel arrangements we made for your holiday.

Hope you will visit again to Sri Lanka with more number of days to stay and enjoy your holiday leisurely.

Thanks again,
Shalindra

Iris

Best of kathmandu and surrounding areas, Nepal - Mar 13 - Mar 24, 2019

Traveler: Iris D. - Local specialist: Erin Green

My friend booked this trip and I joined last minute, the communication with Erin in the booking process was really difficult, which she blamed on the time difference but that was just an excuse. My time difference with Erin was only 2 hrs and 45 min as I'm not located in the US and apart from that, she could go more than 24 hrs to reply. She never even apologised for this.

Once I confirmed the trip I never even got a confirmation that my money arrived until we followed up, which was... read more

My friend booked this trip and I joined last minute, the communication with Erin in the booking process was really difficult, which she blamed on the time difference but that was just an excuse. My time difference with Erin was only 2 hrs and 45 min as I'm not located in the US and apart from that, she could go more than 24 hrs to reply. She never even apologised for this.

Once I confirmed the trip I never even got a confirmation that my money arrived until we followed up, which was unprofessional.

Upon arrival in Kathmandu I had two guys waiting for me at the arrivals. Once I got to the car I realised one guy was a scam as he just asked me for money. The representative told me to just give it to him otherwise he would fight him. This isn't directly the fault of KimKim, but the representative at the airport should have definitely stepped up.

The next morning Erin came to meet us at our hotel for a briefing, now working myself in the travel industry, I might have had high hopes as I've briefed many clients myself but this was just disappointing. There wasn't any clear information we got. She went through the program, but all she said was, today you will go for sightseeing, on the day you arrive back from Bhutan you will go for sightseeing.. No further details regarding the sightseeings.. We also had to confirm a couple of other details with her and when we asked her a question she seemed a bit annoyed answering it and that everything was just supposed to be obvious. I felt uncomfortable asking her any further questions from there. She also was a bit unclear with her program as she thought on the last day we were staying in Kathmandu and I had to make it clear that this wasn't the program.
I also asked her during the booking process if I could get a discount as I won't be doing any activities on the last day as I had an early flight out of Kathmandu and my friends only left late evening. She said that was calculated properly but once I asked during the briefing she didn't even remember my friends had any sightseeings that day. So I even doubted whether or not I paid too much for my trip.

At the end of the first day of sightseeing we received a rather cold message from her regarding tipping. I believe that our guide complained we didn't tip her, which is understanding but we thought we tip at the end of service and we knew we had the guide again for the last two days during our trip so we knew we had to tip her at that time, not at the end of each day.. Again something that should have been made clear from Erin's side during the briefing not writing us a vague and cold message about it later onwards. Apart from that, I believe tipping is based on how satisfied you are with the service, so if we weren't satisfied I think asking for a tip from Erin's side onwards the guide isn't the right way to go about it.

Now regarding the hotels, we stayed at the Patan Inn and Millas Guesthouse, both places were super lovely and amazing food, would definitely stay there again if I would return to Kathmandu.

Our guides name was Pratikshya and she was a super lovely and knowledgeable woman. I enjoyed every minute spent with her. She was very polite, explained in nice details but didn't overdo it and she was always on time and very professional. If I was to ever return to Kathmandu I would also use her again as a guide.

So to sum it all up, the guide and the hotels were really nice and a great pick for us but Erin's services were very disappointing. However to be honest, we already had a feeling that our interaction with Erin wasn't going to be so great as we noticed during the booking process.

Erin Green, local specialist, responded to this review:

Dear Iris, I'm so glad you enjoyed your time with Pratikshya as your city guide, and that the hotels you stayed in for your short time in Nepal were excellent.
There was quite a lot of communication between you, the Kimkim team, myself, and the other members of your group throughout the booking process- the whole team was on board to get you booked in last minute.
In regard to what was covered in the initial briefing, I went over the framework of your few days in Nepal. Pratikshya, your... read more

Dear Iris, I'm so glad you enjoyed your time with Pratikshya as your city guide, and that the hotels you stayed in for your short time in Nepal were excellent.
There was quite a lot of communication between you, the Kimkim team, myself, and the other members of your group throughout the booking process- the whole team was on board to get you booked in last minute.
In regard to what was covered in the initial briefing, I went over the framework of your few days in Nepal. Pratikshya, your city guide, took over just after my briefing to tell you more in depth information about specific sights you would be seeing that day, as that is her role.
Sorry you had to walk with your bags through Bhaktapur. Sometimes cars can't fit through those traditional narrow streets of this UNESCO protected area.
Tipping is at your discretion of course. Many guests ask me for our tipping standards, and that's why I sent them to you to avoid any confusion.
As for your last day of trip, you did not purchase any sightseeing activities. We decided to provide your group a free guide for the day because we felt you would appreciate the extra assistance.
Hope that clarifies some things.
Best,
Erin

Exploring santiago & the atacama desert - 7 days, Chile - Mar 16 - Mar 22, 2019

Traveler: Qinqin Q. - Local specialist: Marina Ettlin

Marina was very tentative from the very beginning. She’s very responsive and explained very details to us. At first I was a bit nervous using online travel agent since we didn’t have any in person interaction but after a while Marina made us feel very comfortable. I would recommend Kimkim to my friends and our future adventures.

Brian

Guys adventure weekend, Iceland - Feb 21 - Feb 25, 2019

Traveler: Brian M. - Local specialist: Midgard Adventure Team

Midgard Basecamp was a great place to stay. Friendly staff, and great food and drinks! Our guide Bjarni Guðmundsson was awesome! We spent a few days with Bjarni exploring the wilderness and he knew lots of great spots to show us. I would definitely recommend Midgard Adventure!

Elizabeth

Highlights of jordan & israel: 9 days, Jordan - Mar 16 - Mar 25, 2019

Traveler: Elizabeth G. - Local specialist: Lena Sluga

This is a complicated review to write because I had very mixed feelings about our trip. Let’s start with the positive: Lena quickly put together the trip and patiently fielded endless questions from me. Our driver in Jordan, Moustafa, was truly fantastic and made our stay in his country very rich and special. The dinner with a local family in Petra was the best meal we ate on the entire trip and the family could not have been more welcoming and kind. It was an unforgettable experience. We... read more

This is a complicated review to write because I had very mixed feelings about our trip. Let’s start with the positive: Lena quickly put together the trip and patiently fielded endless questions from me. Our driver in Jordan, Moustafa, was truly fantastic and made our stay in his country very rich and special. The dinner with a local family in Petra was the best meal we ate on the entire trip and the family could not have been more welcoming and kind. It was an unforgettable experience. We felt safe on the entire trip. Our guide in Jerusalem/Bethlehem, Issa, was also phenomenally knowledgeable, and he was just fun to be with for the day. Our driver in Israel, Gorge, was jovial and eager to please.

Now for the honest negatives. The accommodations were terrible. The boutique hotels in Amman and Tel Aviv were what we expected and we were perfectly happy there. We are used to staying in five star or chic boutique hotels, but in an effort to be economical we chose only boutique for this trip. I read all of the hotel reviews and looked at photos before we left, and I really went back and forth about staying at, for example, The Kempinski or The Hilton at The Dead Sea and decided that the extra thousand dollars wasn’t worth it for one night. I was wrong. Know that traveling in this area five stars will be closer to 3.5. The agent was not clear about that. However Lena and Tania were very responsive and helped us move. The alternatives were no better though the staff was very friendly so I hate giving a terrible review. We arrived in Israel in time for Purim, and, as a result, a couple of the attractions that I paid for were closed. Tania and Lena are refunding is, and I appreciate that, but I was not happy that we were not warned in advance. It’s a big holiday and three-four days long, so to arrive and have the driver say “everything will be closed have a nice time on your own today” was very upsetting. Fortunately he was wrong and we had a nice day.

I took a risk using a service based strictly on a NY Times recommendation, and while I was relieved to have a very organized itinerary, I think I could have done it on my own with much better hotels. I have used similar services with much better outcomes. The whole experience was ok but not without its issues.

Lena Sluga, local specialist, responded to this review:

Hi Elizabeth,
I am very sorry that the hotels were not up to standard and in line with your expectations, I sincerely hope you enjoyed the other aspects of the trip.

As you write in your review, the hotels were known to you before your trip started. All of these hotels get good reviews, for 3* and 4* hotels. I understand that it is difficult to judge that in advance, however, it is also difficult for me to tell what hotels you are used to if you don’t communicate it to me.

My apologies... read more

Hi Elizabeth,
I am very sorry that the hotels were not up to standard and in line with your expectations, I sincerely hope you enjoyed the other aspects of the trip.

As you write in your review, the hotels were known to you before your trip started. All of these hotels get good reviews, for 3* and 4* hotels. I understand that it is difficult to judge that in advance, however, it is also difficult for me to tell what hotels you are used to if you don’t communicate it to me.

My apologies about Purim, indeed my colleague should have pointed that out before.

Nevertheless, I am very happy that you enjoyed the company of the drivers and guides, as well as the dinner with the family in Petra. I will pass on your compliments!

All the best,
Lena

Colombo one day tour., Sri Lanka - Mar 15 - Mar 15, 2019

Traveler: Angelin P. - Local specialist: Sandun Jayasundara

Kuchara is the name of our tour guide.
3/15/2019 is the date of our cruise. When Perez Group arrived at the cruise port Princess have a bus that took us outside the port to meet our guide. Kuchara was not there and we are so worried because there are so many guides who is asking if you needed a tour. I have to call Sandun to locate our guide. My goodness, he was sitting in the bus and we did not see our name because the sign is just lying on the dashboard not posted on dashboard window. And... read more

Kuchara is the name of our tour guide.
3/15/2019 is the date of our cruise. When Perez Group arrived at the cruise port Princess have a bus that took us outside the port to meet our guide. Kuchara was not there and we are so worried because there are so many guides who is asking if you needed a tour. I have to call Sandun to locate our guide. My goodness, he was sitting in the bus and we did not see our name because the sign is just lying on the dashboard not posted on dashboard window. And as a guide, Kuchara should be waiting & standing for us holding the sign like the Viator and ToursByLocals guides we saw at the port.

I would like to suggest, your guide should at least provide bottled water to the tourist. It was already hot and humid although its only 9:00 am. All our guides;: Singapore, India, Sri Lanka, and Dubai gave us bottled water and it makes a big difference. Our guides also have cameras and took us pictures and email them to us after our tours. We felt special and connected with our guides.

The most memorable part of our tour is the lunch. Kuchara took us to a Chinese Restaurant while we were in Sri Lanka because we don't eat spicy food. The food was great, location and service were excellent.

All the best!

Sandun Jayasundara, local specialist, responded to this review:

Hi Angelin,

Many thanks for your kind review. I am glad you had a wonderful day at Colombo and great that you enjoyed the food as well. Your feedback is taken into serious consideration. Kuchara would be encouraged to see your comments. If you ever plan to come to Sri Lanka for a longer period of stay do contact me. I wish all the best in future travels!

Best Regards,
Sandun.

Sam

Dogsledding adventure at trappers farm, Norway - Mar 16 - Mar 23, 2019

Traveler: Sam L. - Local specialist: Ingrid Thornes

I'm so grateful to Ingrid, Kimkim and Trapper's Farm for helping me arrange the Norwegian adventure of my dreams. I wanted to chase the Northern Lights on a multi-day dogsledding expedition, and Trappers Farm delivered. The 4-day trip was highly personalized, authentic and filled with once in a lifetime opportunities. If you want to experience dog sledding off the beaten track, I highly recommend arranging a trip with them.

Ingrid Thornes, local specialist, responded to this review:

Thank you so much for the great review, Sam! So happy to hear you had a great time at Trapper`s farm!

All the best to you and welcome back to Norway anytime!!

Greece - spring break '19, Greece - Mar 16 - Mar 23, 2019

Traveler: Peter C. - Local specialist: Tasos Mylonas

We had an amazing trip traveling to Athens and Santorini. Each hotel we stayed at was very accommodating and the staff was wonderful. Each tour that was set for us was very punctual and the guides were all very polite and very generous and kind and always made sure we were comfortable and enjoying the trip. We were very pleases with every aspect of the trip. Tasos was wonderful in helping us plan this trip to our liking and was very pleasant.

Tasos Mylonas, local specialist, responded to this review:

Many thanks for your comments!
It was great meeting the two of you in Athens and I am very glad you enjoyed the trip!
Looking forward to seeing you again at your next visit!

Debjani

Trip to morocco, Morocco - Mar 8 - Mar 15, 2019

Traveler: Debjani M. - Local specialist: Brahim Bourrich

I visited Morocco 2 weeks ago with my 14 year old daughter. We had an amazing experience. We are truly pleased with the services provided by KimKim. The tour was arranged by Brahim. He had always provided timely, courteous responses to my questions and helped me every step of the planning process. We reached Marrakech later than scheduled due to flight delays. I had failed to inform Brahim of the delay. Brahim exhausted every resource available to him trying to make sure we were ok/ safe.... read more

I visited Morocco 2 weeks ago with my 14 year old daughter. We had an amazing experience. We are truly pleased with the services provided by KimKim. The tour was arranged by Brahim. He had always provided timely, courteous responses to my questions and helped me every step of the planning process. We reached Marrakech later than scheduled due to flight delays. I had failed to inform Brahim of the delay. Brahim exhausted every resource available to him trying to make sure we were ok/ safe. He even checked in with us during the trip to make sure we were having a great time.

Our driver Amine was awesome. He was pleasant, safe and very punctual (we were the ones who made him wait :)). He tried to keep us informed in advance about the places we were visiting/ stops en route. It took him a couple of days to warm up to us, but when he did he was a lot of fun. We spent one evening playing cards after dinner, my daughter had a great time learning card tricks/ games from him and teaching him card games. He was very accommodating and stopped any time we requested a stop. He appeared to be quite knowledgeable of the places we visited and took us to some fantastic restaurants for authentic Moroccan lunch. He took us to places (women’s co-operatives and workshops) where we learnt in length about the fossils, argan, rose and carpets. The vendor at the rose products shop was very friendly, not only did he sell us some good quality rose products, but he also taught me how to make tajine and gifted me a bag of spices that he had bought to make his own meal. That was so very generous of him and his tajine smelled so good :)

The arrangements exceeded my expectations most of time. The arrangement at the bivouac in the Sahara desert deserves a special mention. The tent was very comfortable with washroom and shower facilities. Our camel man Sayeed deserves a special thanks for making our experience a memorable one. The food was plenty and the entertainment was fantastic. He helped me up and down the massive dunes and even gave us company while we were star gazing in the dark trying to explain the stars and life in the desert. The Riads were clean and comfortable. The hosts/ riad staff were very friendly and welcoming. Dinner served at the Riads (Dar Sofar, Hotel Amazir and Makhtoub in Ait Ben Haddou) were fresh, delicious and plenty, often too much for us to finish. Moroccan breakfasts are different from what we are used to in North America, but the freshly squeezed orange juice made a huge difference, delicious 

The only thing I would like to mention is that some Riads charge you for bottled water, but they don’t tell you that until when it is time to leave. This I thought was a little inconvenient especially since I had bottled water in the car, and I ended up paying almost 3-4 times the cost unnecessarily. Also, I had exchanged only limited $$ for each day and this resulted in my budget being messed up for tips, etc. Perhaps it would be a good practice to let the guests know in advance that there is a cost for the bottled water, so the guests can make an informed choice.

All in all it was a fantastic experience, I would recommend Brahim and his team in a heartbeat. You can trust them for your travel needs. Thank you Brahim and team!

Brahim Bourrich, local specialist, responded to this review:

Salam Debjani,

What an amazing story to spread all over the world!

Thank you very much for taking the time to share it with me. It had been a great honor to be your local travel specialist taking the best care of your services day by day. I really love what my country do to my dear travelers or I better say friends because we are dear friends now :)

This feedback and feelings you have toward my country are very precious to us and is the reason why I and my team love this job are here at... read more

Salam Debjani,

What an amazing story to spread all over the world!

Thank you very much for taking the time to share it with me. It had been a great honor to be your local travel specialist taking the best care of your services day by day. I really love what my country do to my dear travelers or I better say friends because we are dear friends now :)

This feedback and feelings you have toward my country are very precious to us and is the reason why I and my team love this job are here at your disposal all the time. I am sure all my providers including your driver Amine will be very happy to hear about your story which encourages us all to keep our services always on top!

Please keep always in touch!

Shukran Bezaaf :)
Brahim

Kate

5 days in patagonia, february, Patagonia - Feb 19 - Feb 25, 2019

Traveler: Kate J. - Local specialist: Erin Wiley

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big... read more

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big cities, we just didn't have the time and mental energy to figure out this itinerary by ourselves. Having Erin take care of things so well for us was amazing and meant we could just relax and enjoy with full peace of mind that we were in expert hands. Thank you Erin & team!

Erin Wiley, local specialist, responded to this review:

Hi Kate,

Thank you SO MUCH for such a kind review. I'm so happy that you had such a wonderful trip and that we could help in take the stress out of planning. Thank you for being such a pleasure to work with, for being so kind and flexible. Come back and visit us again sometime!

Best,
Erin

Nepal 7-10 days kathmandu valley-pokhara (add india 2-3 days), Nepal - Mar 10 - Mar 22, 2019

Traveler: Donald W. - Local specialist: Kunchok Nima

It was a great trip. Everyone was super nice, the weather was great, and all the guides and drivers were very attentive.

Kunchok Nima, local specialist, responded to this review:

Dear Donald and David
Thank you very much for taking the time to review us on Kimkim community.
I have gladly noted your warm compliments towards our staffs and service.
I am delighted that the weather did favored you well.

Thank you for choosing Responsible Treks and Kimkim . we look forward to hosting you again in near future..

Tashi Delek !

Kunchok

oslo - bergen - tromsø | magic of the fjords & northern norway, Norway - Mar 9 - Mar 15, 2019

Traveler: Ashutosh C. - Local specialist: Ingrid Thornes

Ingrid did a wonderful job planning our trip. She was prompt, professional and thoughtful. We had limited time and wanted to fit in Oslo, Bergen, the Flam railway, a Fjord cruise, dog sledding and the Northern lights. It took some adroit and creative planning to fit all this in 5 days, and we simply could not have figured this out on our own, and I give Ingrid great credit for figuring out a travel itinerary where we could do all this without feeling rushed. Everything went smoothly thanks... read more

Ingrid did a wonderful job planning our trip. She was prompt, professional and thoughtful. We had limited time and wanted to fit in Oslo, Bergen, the Flam railway, a Fjord cruise, dog sledding and the Northern lights. It took some adroit and creative planning to fit all this in 5 days, and we simply could not have figured this out on our own, and I give Ingrid great credit for figuring out a travel itinerary where we could do all this without feeling rushed. Everything went smoothly thanks to Ingrids' careful attention to detail. She was also on call during our trip — a mere text or e-mail away. I also want to thank her for arranging an Oslo walk with Stig, which was wonderful, as we got to see Oslo through a natives eye. We did the same in Bergen, where Ingrid took us on a charming walk through town and up into the hills. Both walks are strongly recommended. In all, I recommend Ingrid with the greatest possible enthusiasm. She will make your trip richer!

Ingrid Thornes, local specialist, responded to this review:

Hi Ashutosh,

Thank you so so much for taking the time to write a review! I appreciate it more than you know! It was lovely to meet your lovely family in Bergen and show you around! Stig had a wonderful time with you as well and I am happy you enjoyed the dogsledding and Northern lights chase as well!

I wish you very welcome back to Norway and I wish you all the best!
Ingrid

Trip to jordan, Jordan - Mar 19 - Mar 23, 2019

Traveler: Cheryl J. - Local specialist: Tamara Salameen

Why Jordan? Why not Jordan! What a wonderful trip we have just had to that exciting country.
From start (the booking) to finish ( saying goodbye to our experienced, eloquent, knowledgable guide, Mohammed) everything worked like clock work and nothing was too much trouble.

The people of Jordan are friendly , honest and always willing to help. The food was delicious especially the Kunafeh in downtown Amman!

The highlights are too many to mention them all so here are just a few;
1 Petra-... read more

Why Jordan? Why not Jordan! What a wonderful trip we have just had to that exciting country.
From start (the booking) to finish ( saying goodbye to our experienced, eloquent, knowledgable guide, Mohammed) everything worked like clock work and nothing was too much trouble.

The people of Jordan are friendly , honest and always willing to help. The food was delicious especially the Kunafeh in downtown Amman!

The highlights are too many to mention them all so here are just a few;
1 Petra- wow! Advice for us older generation- walk in, go up to the Monastery by donkey , walk down the 850 steps from the Monastery and get a horse ride or chariot ride back to the entrance.
GET THERE EARLY!
2 Wadi Rum desert experience is a must. Such beautiful desert landscapes.
3 Jerash and Karak Castle are also a must see.
4 Dead Sea- put on that mud!

Tamara Salameen, local specialist, responded to this review:

Hello Cheryl,
Welcome Home :)

Thank you for your nice feedback, and we are happy to know that you enjoyed your tour in Jordan with us.

Looking forward to welcomed you again in our beautiful country.
Best,
Tamara

Ngoc

Best of indonesia, Indonesia - Mar 10 - Mar 17, 2019

Traveler: Ngoc R. - Local specialist: Ayu Prabha

My Bali trip has been a dream. Beautiful island, warm and friendly local people, rich culture. Our local specialist Ayu had been so wonderful throughout the consultation and booking process. She advised and helped us book everything we needed/asked for to make sure we have a wonderful vacation. Our driver Krisna Arimbawa had been above and beyond our expectation. He was so friendly, resourceful, helpful and always with a big smile. Nusa Penida is so worth the trip to visit. Highly recommend... read more

My Bali trip has been a dream. Beautiful island, warm and friendly local people, rich culture. Our local specialist Ayu had been so wonderful throughout the consultation and booking process. She advised and helped us book everything we needed/asked for to make sure we have a wonderful vacation. Our driver Krisna Arimbawa had been above and beyond our expectation. He was so friendly, resourceful, helpful and always with a big smile. Nusa Penida is so worth the trip to visit. Highly recommend the Authentic Balinese Day - you will get to meet and experience the humble and wonderful lives of a local Balinese family (they were absolutely wonderful, warm and loving).

Ayu Prabha, local specialist, responded to this review:

Hi Ngoc,

Thank you so much for your beautiful review. We are so happy to hear you had a great trip and fell in love with Bali. And it is great to hear that your driver Krisna Arimbawa was so helpful; we will be sure to let him know.

We look forward to and hope you allow us to help plan your next trip to Asia. Welcome to the Shanti Family! & Happy Travels!

Colombia perceptions cultural tour - 10 days, Colombia - Mar 1 - Mar 12, 2019

Traveler: Gabriela L. - Local specialist: Nicolás Díaz

The arrangements for flights and hotels all worked perfectly. The guide we had for Bogota was extremely knolegeable about history, archaeology and art. In Villa de Leyva we had a thunderstorm but the guide substituted a talk on history and politics of Colombia. I didn't find the salt cathedral interesting. Guatavita was very beautiful but unfortunately there was no English speaking tour. San Agostin was particularly interesting, and the guide was very knowledgeable and helpful. Tatacoa... read more

The arrangements for flights and hotels all worked perfectly. The guide we had for Bogota was extremely knolegeable about history, archaeology and art. In Villa de Leyva we had a thunderstorm but the guide substituted a talk on history and politics of Colombia. I didn't find the salt cathedral interesting. Guatavita was very beautiful but unfortunately there was no English speaking tour. San Agostin was particularly interesting, and the guide was very knowledgeable and helpful. Tatacoa was very interesting but much too hot for the hike we did. We particularly enjoyed Cartagena's beautiful architecture. The hotel and service were gracious. Our trip to fishing village and boat tour were fun, and we enjoyed the guide's explanation of the biology.

A month in colombia , Colombia - Feb 7 - Mar 11, 2019

Traveler: Kate H. - Local specialist: Nicolás Díaz

We enjoyed all of the trip. Our personal guides were all really informative, authentically and genuinely interested and passionate about their environments and willing to share their culture and lifestyle with us. To us, that is one of the best things about this sort of trip, and we were happy with your choices. It was a long trip, so there is much to recommend, and if I don't mention something, it doesn't mean we didn't love it! - I'm thinking of you Medellin with our great guide... read more

We enjoyed all of the trip. Our personal guides were all really informative, authentically and genuinely interested and passionate about their environments and willing to share their culture and lifestyle with us. To us, that is one of the best things about this sort of trip, and we were happy with your choices. It was a long trip, so there is much to recommend, and if I don't mention something, it doesn't mean we didn't love it! - I'm thinking of you Medellin with our great guide Marcello---

We always enjoyed the special heritage Colombian towns like Villa de Leyva, Jardin, Barichara... We won't ever forget visiting the Kogi in their village and our picnic by the river there.

There were a couple of odd things which I'd like to mention, just to keep you all in the loop. The driver at the airport in Medellin picked up the wrong travellers, so wasn't there when we arrived. A call to the agent who's number you provided soon sorted it out.

Our trip to Jardin was interesting. We noticed that most of your drive times are a bit optimistic... We expected a three hour drive or something, but about half way there we found the road between Medellin and Jardin is closed. We had to travel back quite a ways and then take the awful road down to Jardin, turning this into i think a 5-1/2 hour trip. We were surprised that the driver didn't know anything about it, because we are under the impression that this is a long term road project and the driver says you drive there all the time. Anyway, it was an awfully long trip, because it was at least as long back to the airport the next day and maybe longer.... just for a short one night visit. I would re-think your Jardin approach. Before we asked for an overnight, I think you had us going there on a day trip, which Obviously can not be! The rest of the day's description was out the window too.. We didn't see a museum, or taste any award winning sweets, and I can assure you, that cable car hasn't run in quite some time, although we did walk around the town and enjoy it! The itinerary indicated Dinner was included that day, but I don't know where! We had cervezas with the locals around the square and went out for Pad Thai later. So, we enjoyed Jardin, but we didn't seem to have had an experience as outlined in an itinerary.... When we left Jardin we went directly to the airport and flew from Medellin to Bogota at 6pm, then Bogota to Santa Marta at 8 pm. Of course we got into the Hotel Villa Maria quite late after dinner, and the bar were closed. We were wondering why we weren't on any of the direct flights from Medellin to Santa Marta that evening? Perhaps they were sold out, but they could have been booked two months in advance?

We particularly enjoyed the guides and the visits around Tayrona. The guides were all so enthusiastic and knowledgable, thank you. Christian brought a couple of books and props to discuss in depth the history and lifestlye of the local indigenous group, which we enjoyed at the nice picnic site set up for us. That day was a little "off script" too... we definitely went to a different village. We drove to Rio Ancho, then took a 4x4 up as far as the road went, then walked in the heat and dust about an hour and a half to the Kogi Village. We didn't meet anybody besides the kids there, but it was good, and the picnic spot on the River Ancho was awesome. We were pooped from this dusty day so much that the next day, we mostly sat in the shade and talked philosophy with the guide Juan. He had lots to tell us about Indigenous beliefs.

Barranquilla Carnival was a blast. Those people really know how to party, and we get why you picked the spot for our viewing (bathrooms, thanks!). We drank enough beer to need them. Luckily we were able to pick up our Fiesta tickets right in the hotel lobby upon our arrival. That, and a new hat to boot.

Finishing up in Cartagena was great. We enjoyed the shopping and dining scene there with many memorable food experiences. Unfortunately, on the last morning at 4:30 am, our last driver was no where in sight. We gave up shortly after 5 and hailed a ride with the help of our hotel.

All in all, these small things are just details, and our trip was long and varied, so everything can't be perfect! We had a wonderful time in Colombia and feel like we learned a lot and enjoyed quite a few different experiences. It takes a lot of patience to plan this type of holiday and the pre-booking questions and emails takes a certain about of patience and follow though. Nicolas did a pretty good job with all of that, Thank you Nicolas.

Kate and Mike

Trip to greece, Greece - Mar 6 - Mar 19, 2019

Traveler: Michelle D. - Local specialist: Tasos Mylonas

We can’t say enough praise for Tasos and Travel 12. From the very beginning he provided constant, consistent communicate throughout the booking process as well as the trip itself. He made it very easy to communicate with him and his team during our trip if we had any questions or needs. Having concluded our trip, it is evident Tasos is proficient in his area and took great care and put such detail in planning our trip. He genuinely cares about his clients and their experience. Tasos listened... read more

We can’t say enough praise for Tasos and Travel 12. From the very beginning he provided constant, consistent communicate throughout the booking process as well as the trip itself. He made it very easy to communicate with him and his team during our trip if we had any questions or needs. Having concluded our trip, it is evident Tasos is proficient in his area and took great care and put such detail in planning our trip. He genuinely cares about his clients and their experience. Tasos listened to our interests and created a trip that catered to our desires in addition to immersing us within the culture of Greece, both ancient and modern day. It was a perfect balance between touring time and free time.
We relished that Tasos booked us in boutique hotels. We were able to obtain a more authentic, enjoyable experience of Greece this way. These lodgings exceeded our expectations. In all cases we were very impressed and surprised. Not only were they clean, the beds comfortable, and possess all the amenities Americans are accustomed to, but the staff were universally helpful, charming, hospitable and accommodating. The breakfast they provided were all wonderful, fresh, and more than filling. However, Kalimera Archanes Village provided the best breakfast of them all, filling our table in our villa. (Additional food notes: Black Sheep in Athens had the best greek salad and Yehanni’s first stop in the 7 villages tour in Crete provided the best greek coffee.)
The guides Tasos scheduled were extremely knowledgeable, engaging, and affable. With each guide, it was evident care had been taken to select ones that were passionate about Greece, its history, and culture. They were all phenomenal. Ioannis (John) was our guide in Thessaloniki. With the comfort that is present among friends, we strolled the streets of Thessaloniki and soaked up what he was teaching us. We had the pleasure of Anastasia touring us through Pella and Vergina. Upon observing our interest in Christian Biblical history she thoughtfully added an unscheduled stop in Veroia were we able to visit a tribute to the Apostle Paul and learn some of its history. Vangelis (Evan) took us on our hike of Meteora (the rocks) in Kalabaka. I would definitely recommend this experience if you are physically capable and in the area. He allowed us to set the pace and was well versed in the history of the area. Not only were the views breathtaking but it truly added to the experience of visiting the rocks and the monasteries. Alexandria, a native Athenian, was our guide for Athens. She was well versed in the history of Athens and local mythology. We toured the Acropolis, including the Parthenon, and ended with the Acropolis museum. She even accommodated our last minute request to stop at Mars Hill, where Apostle Paul preached. Then we headed to Corinth, Nafplio, and Epidaurus where our new tour guide had a college degree in history! He also lived in Nafplio and treated us to a wonderful lunch where we felt like locals. We took the overnight ferry which was a new, yet pleasant experience. The rooms were larger than standard rooms on a cruise ship. In Corinth we experienced another site where we learned more about Apostle Paul and got to walk down the paths he would have! Our guide was Katrina and she took us to the Palace of Knosos and the archaeological museum. Again, another guide (like all the others) that not only knew their stuff but was so very passionate about it! From there a father and son team, Demetrius and Yehanni took over. Each was a wealth of knowledge and a great personality- very vibrant, full of educational information, great company, and very competent. They truly made us feel like family by the time we left. Yehanni took us on a tour of 7 villages where we experienced Crete that shouldn’t be missed. We had greek coffee in one village, visited a bakery in another, and a family cheese factory in another. Everyone was welcoming and patient with us.
Our drivers were all courteous. They even allowed one in our party to sit in the front, passenger and “play tour guide” as she relayed information from them as we drove past areas of interest to them. In a sense, they were tour guides themselves. It was fantastic to be picked up each day by a driver and in a Mercedes passenger van to boot. We didn’t have to worry about anything as they had been given our schedules. All we had to do was show up on time each morning. Lampros was our most exceptional driver, and best dressed as he wore a suit each time we saw him, and made us feel special during our trip. On our last night he made a detour and took us to an amazing overlook high above the city Athens that offered a stunning view of the city and the Acropolis at night.
We walked away from this trip feeling very well taken care of, spoiled really, and having made so many memories that we will keep with us well past the next trip we book with Tasos. He blew our expectations out of the water and all four of us HIGHLY recommend using Tasos and his company Travel 12.

Tasos Mylonas, local specialist, responded to this review:

Michelle, thank you so much for your beautiful words!
It has been a great pleasure meeting all four of you - even briefly - in Athens and I am extremely happy to know that I have helped in creating a special experience! I am truly excited to read the names of each driver and guide you met and to realize they have exceeded your expectations and made you feel at home.
I wish you all the best and I will be delighted to hear from you again whenever you think about coming back to Greece.

Terrence

Trip to nepal, Nepal - Mar 10 - Mar 15, 2019

Traveler: Terrence Y. - Local specialist: Kripa Sunuwar

Wonderful job by the team for my first trip to Nepal. Everything went to plan, thanks to Kripa. Also many thanks to my guide Suman for taking good care of me and showing me around the beautiful country. Will be back.

Kripa Sunuwar, local specialist, responded to this review:

Hi Terrence,

Thanks for your wonderful feedback and lovely pictures of your visit. It was a pleasure hosting your trip and I look forward to hosting you in the near future.

Best,
Kripa

Trip to colombia, Colombia - Feb 18 - Feb 25, 2019

Traveler: Duane W. - Local specialist: Natalia Rojas

Natalia, and Kimkim, worked together with our group point person to facilitate our visiting many wonderful places in Colombia. We stayed in very comfortable hotels, were the staff made us feel at home.

Our guides added great interest to our visits to so many wonderful sites. In addition, the guides were really fun people to spend time with.

Everything went flawlessly, all of our check ins, check outs, getting picked up, getting dropped off, making connections.

For me this was a wonderful introduction to South America.

Natalia Rojas, local specialist, responded to this review:

Dear Duane,

Thank you for your feedback! I'm so happy the services offered were up to your expectations and that you keep wonderful memories of Colombia.
Don't hesitate to talk about Colombia around you giving the beautiful image it deserves.

Kind regards from Bogotá
Natalia

Machu picchu & short inca trail - 5 days, Peru - Mar 15 - Mar 21, 2019

Traveler: Maria Isabel d. - Local specialist: Nicholas Cino

My husband and I just returned from a lifetime trip to Peru where we both celebrated our birthdays! Everything went beautifully and according to plans. The service offered by Kim Kim and Peruvian Soul exceeded all our expectations, mostly regarding our three main contacts: Anne (Local Contact), Cesar (Guide) and Roberto (Driver).

Anne who was involved in the full logistics and planning was excellent since her very first contact with us, always very friendly, very helpful, very responsive,... read more

My husband and I just returned from a lifetime trip to Peru where we both celebrated our birthdays! Everything went beautifully and according to plans. The service offered by Kim Kim and Peruvian Soul exceeded all our expectations, mostly regarding our three main contacts: Anne (Local Contact), Cesar (Guide) and Roberto (Driver).

Anne who was involved in the full logistics and planning was excellent since her very first contact with us, always very friendly, very helpful, very responsive, and very patient...she ensured that every detail of our trip went spectacular, THANK YOU Anne!! Cesar, our very friendly and knowledgeable guide provided us every possible detail to make each experience memorable, including his help taking beautiful pictures for us. Roberto, our driver, in addition to being responsible for safely driving us to every destination, provided us a peek inside the quechuan traditions and practices through his marvelous stories. He even had the very special detail of sharing with us a quechuan tradition the day of our birthday! THANK YOU Cesar and Roberto, our two new peruvian friends!

Finally, we want to thank Peruvian Soul for the delicious chocolates left for us at our last hotel room, it was a beautiful birthday surprise!

It was our very first experience booking a trip through Kim Kim and we had an EXCELLENT EXPERIENCE! We would DEFINITELY recommend Kim Kim and will DEFINITELY book through Kim Kim again. Thank you Kim Kim for making our birthday trip to Peru such a memorable life experience!

A taste of morocco: casablanca to marrakech - 9 days, Morocco - Feb 23 - Mar 10, 2019

Traveler: Suren S. - Local specialist: Brahim Bourrich

We had a great trip. Brahim did a great job organizing and planning considering it was last minute. He was able to accommodate the things we wanted to do as most standard tours had a different itinerary. Having started in Tangier he really helped plan out an itinerary that worked for us. Tangier-Chefchaouen-Casablanca-Rabat-Meknès-Volubilis-Fes-Ifrane-Merzouga-Todra-Ouarzazate-Ait Benhaddou-Marrakesh. All in nine days. All of the accommodations were very comfortable and nice. The riads were... read more

We had a great trip. Brahim did a great job organizing and planning considering it was last minute. He was able to accommodate the things we wanted to do as most standard tours had a different itinerary. Having started in Tangier he really helped plan out an itinerary that worked for us. Tangier-Chefchaouen-Casablanca-Rabat-Meknès-Volubilis-Fes-Ifrane-Merzouga-Todra-Ouarzazate-Ait Benhaddou-Marrakesh. All in nine days. All of the accommodations were very comfortable and nice. The riads were all beautiful and the various staff were all very friendly and helpful.

Amine our driver was good and very safe as an added bonus he new the local areas quite well, thanks to him we enjoyed late night street food in Fes and other foods that we may not have had the opportunity to try. Amine, was very accommodating and he was willingly available for us at night when there were things we wanted to do like going to Rick’s Cafe. It was quite enjoyable having someone that could take us to local spots to watch football (he’s a Barca fan fair warning to Madrid fans). With Amine it was like having another member of the family with us, we were very comfortable, and all three of us would highly recommend his services. He was very pleasant and enjoyable to be with. On a side note Amine really went the extra mile when my mother left her jacket in our hotel in Casablanca, he arranged to have picked up and delivered to her in Marrakesh. We really appreciated everything Amine did for us.

The tour guides we had were all very good and very knowledgeable. In Fes we had Saïd and in Marrakesh we had Mohammad. Overall we had a fantastic and safe time in Morocco.

Brahim Bourrich, local specialist, responded to this review:

Salam Suren,

Thank you very much for taking the time to write and share your feedback with me. I am very happy to read through your amazing travel experience visiting Tangier-Chefchaouen-Casablanca-Rabat-Meknès-Volubilis-Fes-Ifrane-Merzouga-Todra-Ouarzazate-Ait Benhaddou-Marrakesh in wonderful 9 days :)

I can imagine how many memories and stories you have now to tell and share with all friends, family members and also colleagues. So, spread the word about Morocco!

I'll make sure my... read more

Salam Suren,

Thank you very much for taking the time to write and share your feedback with me. I am very happy to read through your amazing travel experience visiting Tangier-Chefchaouen-Casablanca-Rabat-Meknès-Volubilis-Fes-Ifrane-Merzouga-Todra-Ouarzazate-Ait Benhaddou-Marrakesh in wonderful 9 days :)

I can imagine how many memories and stories you have now to tell and share with all friends, family members and also colleagues. So, spread the word about Morocco!

I'll make sure my local driver Amine and also his boss is informed; they are going to be super happy as well. We all work as a family :)

All the best & until next time,
Brahim

A taste of morocco: fes, sahara desert & marrakech - 5 days, Morocco - Mar 17 - Mar 22, 2019

Traveler: Juan Pablo G. - Local specialist: Abdellah El Asely

We had an amazing trip to Morroco. We are really pleased with the services provided by kimkim. They were fast and reliable before the trip and during the trip. The cities proposed and the accommodations were great. There is a special mention to all the people who helped us have an amazing trip.

Hassam Fes tour guide - He gave us a short but effective tour of the Medina. We were able to see the most important places. During the tour, we visited artisans workshops we felt they were interesting... read more

We had an amazing trip to Morroco. We are really pleased with the services provided by kimkim. They were fast and reliable before the trip and during the trip. The cities proposed and the accommodations were great. There is a special mention to all the people who helped us have an amazing trip.

Hassam Fes tour guide - He gave us a short but effective tour of the Medina. We were able to see the most important places. During the tour, we visited artisans workshops we felt they were interesting but repetitive. Not a lot of information on the history of Fes and the Medina

Samir driver - He was really nice and attentive. He got us safely to each location. Moreover, he was constantly making us aware of the scams to tourists. He was punctual and provided information about the places we were visiting.

Hassan Marrakech tour guide - He gave us a great tour, we saw all the points of interest inside the Medina. He gave clear and interesting explanations. Also, he gave us amazing recommendations on what to do after the tour.

Abdellah trip planner - He was a great trip planner. He was very friendly and extremely effective with our plan, four days before our trip we had to cancel another agency with whom we were planning to make a trip to Morroco. Abdellah rapidly organized us a wonderful trip in 4 days which was fully customized to our preferences and budget. He was also available on the phone at any moment to resolve any issue before and during the trip.

Abdellah El Asely, local specialist, responded to this review:

Thank you so much for your kind words, Juan Pablo. We really appreciate you taking the time out to share your experience with us—Thanks for this awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We hope you'll come back and see us again soon. Abdel and OTVoyages team.

Trip to nepal, Nepal - Mar 14 - Mar 14, 2019

Traveler: Bernard D. - Local specialist: Kunchok Nima

Kesaeb was great - always had my back - very friendly and knew his stuff concerning the trek and tea houses - a very knowledgeable and personable person and always on time - if I come back again I’ll definitly your organization again and ask for Kesaeb as my guide - take care - enjoy

Kunchok Nima, local specialist, responded to this review:

Dear Bernard .
Thank you for giving us a perfect rating and positive review. . I’m sure our entire staffs enjoyed assisting to your needs as much as you enjoyed your trip . Assured that your kind words have been happily shared with our entire team especially to Keshab .
We thank you once again for choosing Responsible Treks and Kimkim on your recent trip to Nepal and we are looking forward to welcoming you back in near future.

Take care!

Kunchok

Trip to jordan, Jordan - Mar 15 - Mar 20, 2019

Traveler: Lena H. - Local specialist: Amanda Qardan

One of the best holidays we have ever been on. Beautiful country, beautiful people, amazing food, breathtaking landscapes. The kimkim team - Amanda, Akram, Mustafa - were incredible. Thank you guys!

Amanda Qardan, local specialist, responded to this review:

Hi Lena!

Thank you for taking the time to write a review. I'm so pleased you had such a wonderful trip, It was my pleasure to organize this trip for you! I'll pass on your kind words to Akram and Mustafa as well.

Have a lovely day and with greetings from Amman, Jordan,
Amanda

Trip to nepal, Nepal - Mar 12 - Mar 19, 2019

Traveler: Janet B. - Local specialist: Prajwol Shrestha

From been greeted at the airport, my guide, Tashi and driver set the standard of this trip, very high.
Our itinerary was not too manic, but ran like clockwork, with excellent driving, and time keeping, the manners were impeccable. We saw so much, hard to choose a favourite, for me , it was between an Everest Mountain flight, and rafting on river. trishuli.
The visit to Pashupatinath was an experience I wil never forget, made even more memorable by our excellent local guide ,Prajwol, what an... read more

From been greeted at the airport, my guide, Tashi and driver set the standard of this trip, very high.
Our itinerary was not too manic, but ran like clockwork, with excellent driving, and time keeping, the manners were impeccable. We saw so much, hard to choose a favourite, for me , it was between an Everest Mountain flight, and rafting on river. trishuli.
The visit to Pashupatinath was an experience I wil never forget, made even more memorable by our excellent local guide ,Prajwol, what an interesting man, his memory for facts and figures is second to none, he explained so much, with so many interesting facts, he even took us to a great place for lunch, on both days out with him. The ancient villages of Bungamati and Khokana, were quite a contrast to Kathmandu, but once again, made so interesting, and stress free thanks to Prajwol and our amazing driver, who at all times remained calm, and very pleasant.
I can not thank Tashi and the team from NMMT, and Prajwol for their attention to detail, humour and seemingly bottomless knowledge.
Highly recommend, and so many thanks for creating this adventure for me.

Shopping, Vietnam - Mar 11 - Mar 16, 2019

Traveler: Jack B. - Local specialist: Alex Nguyen

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the... read more

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the City were not gone to Post Office were not done. When people come from cold areas to Hot they do not have that much energy to be marched around all day. We paid a lot of money for taxi to and from t