Sicily trip, Italy - Oct 3 - Oct 17, 2017
The itinerary - Giorgia worked with us to create the trip that was suited to us, at a fair price.
She was always there if we wanted to contact her with any queries or comments.
The hotels - Were all in great locations, and were very good to excellent rooms. There was only one that was unsuitable, and this complaint was quickly rectified by the hotel and Giorgia. The staff were always helpful and friendly, and were always expecting us.
The connections - All connections were met, the drivers... read more
Trip to peru, Peru - Oct 15 - Oct 19, 2017
The zipper in my $40 rental sleeping bag was broken from day one. I had to put extra layers on to keep warm on the 1st night. In the afternoon the guide was nowhere to be found and I told him at dinner. Someone went to fix it, but they didn't try the zipper and I went to bed and the clasp fell off so the zipper was broken.
Northern lights and see iceland, Iceland - Oct 11 - Oct 18, 2017
I would definitely look to Kimkim again for traveling overseas. The trip was very well organized and the team did a great job working with my budget and making arrangements, communicating with me and answering questions.
There was only one thing that wasn't 100% but still not bad. 2 tour companies merged in Iceland and my voucher said one company would be picking me up but it was actually the other companies bus that came and he was a bit late. That one 2-day tour had a young... read more
Khopra danda trek, Nepal - Sep 30 - Oct 13, 2017
Amanda was extremely helpful throughout the process, from assisting us in choosing the right trek to answering all our questions. Her local knowledge was invaluable. She met us in Kathmandu at the start of the trip to ensure that everything was in order. The itinerary that she put together for us was excellent, and worked out as planned.
Tour sicily, Italy - Oct 1 - Oct 8, 2017
Only one slip-up on a day which was overpacked with 2 archaeological sites and a guide scheduled too close together.
Short, easy trekking around pokhara, Nepal - Oct 4 - Oct 8, 2017
Booking on kimkim.com was easy and very convenient. All our questions were promptly answered and details about our trip were provided up front.
We would like to say thanks to Ngima and his team for arranging this amazing trip. Ang and Lakpar (guide and porter) were amazing guides and tended to our every need. Also, they were very patient with our hiking pace! They made sure we were comfortable throughout the trip and we felt safe all the way.
Best day hikes in the sacred valley near cusco, Peru - Oct 12 - Oct 15, 2017
Nicole was incredible, and took the time to figure out what kind of trip I wanted, then helped me adjust last-minute when I needed to make some emergency changes.
I plan to recommend Nicole to anyone I hear is going to Peru—whether they ask for recommendations or not :)
She was available, helpful, knowledge, and lovely.
Panama, Panama - Oct 4 - Oct 13, 2017
The overall experience with Zulmy and Kim Kim went beyond my expectations. Zulmy was nice to work with via the internet, and the resulting trip was excellent and enjoyable. Your planning took all the worry and stress of traveling away so we could enjoy Panama to the fullest. Our driver, Roberto, and our 2 guides were excellent and fun to travel with. I will highly recommend KimKim to anyone wanting to organize a custom vacation experience like we had. Thank you !
Zulmy did a wonderful job for us. She understood our requests and provided good options. I think she did a great job.
Pikey peak trek and chitwan, Nepal - Oct 4 - Oct 14, 2017
Everything ran very smoothly on KimKim, Amanda was very responsive and answered all questions I had. The trip was organised with no fuss or hassle whatsoever.
Amanda provided a brilliant service - we were v impressed with Amanda and Himalayan Trails
Petra (and petra in the nght-light up), jeep tour in wadi rum, jerash, mt. nevo,madaba, amman, dead sea canyons, Jordan - Sep 30 - Oct 3, 2017
This was one of the best trips I have been on. So well organised. 5 start accommodation and service. The guide we had was so friendly and helpful. The taxi drivers were friendly and very helpful too. I would recommend this tour and company to anyone who wants the best in Jordan.
Bianca did every she could to get the best tour together for my team. I changed the plan/days multiple times and Bianca continued to help us get the best price and experience out of it.
Panama, Panama - Oct 4 - Oct 13, 2017
We felt the length of the trip, the schedule, the accommodations, the personnel, etc. were all top notch. We knew essentially nothing about Panama before we went, so we weren't sure whether we were signing up for and engaging in things that would be meaningful or not. But, with Zulmy's help we together came up with a great itinerary that kept us happy and entertained and informed the entire time.
The only disappointment was that there were a couple of times where we were working together... read more
Quito to cuenca, Ecuador - Sep 29 - Oct 13, 2017
Amazing tour, so fantastic. Lucky with the weather too. The guide (Dario) showed us new things we were not aware of from our pre trip research too. Highly recommend Dario / Gabor.
Lots of communication - great.
Quito, amazon & galapagos, Ecuador - Sep 29 - Oct 12, 2017
This trip far outlived my expectations. It was amazing!
Gabor put together the perfect itinerary for me. I told him I had 2 weeks and wanted to see as much of Ecuador and Galápagos Islands as I could in that time. He made sure I did!
Khopra danda trek, Nepal - Oct 1 - Oct 10, 2017
Communication was easy and efficient. I felt that all my questions and concerns were taken care of in a timely and professional manner.
Ngima and his employees did a tremendous job taking care of us! They were always on time and easy to communicate with. They went out of their way to make sure we got to the airport and even all the way to the gate in a couple instances.
Sicily, Italy - Aug 13 - Aug 18, 2017
It was mostly perfect. The drivers were all wonderful. They were punctual, friendly, obliging and cars were immaculate . The guides were even better, especially Valentina in Palermo who we adored.The others were fabulous too.Accommodation was mostly good,but we found the agiturismo in Agrigento tooooo remote,and my brief did say we were city slickers . Also it was feragosto eve and they had a party.
However,I have been recommending you to everyone.
Also nearly perfect but better than good.... read more
Cycling in the azores , the Azores - Sep 29 - Oct 6, 2017
I really can't say enough about how much we enjoyed ourselves in the Azores. The islands are amazing and the tour took full advantage of their natural beauty. The agent who arranged the trip (Catia) did an excellent job and all the guides and activities were great. I would happily refer Kim Kim and Picos de Aventura to anyone who asks!
Catia was always friendly and prompt and answered all our questions with the right amount of detail. The trip she arranged was excellent from accommodations to activities.
Ring road, Iceland - Sep 28 - Oct 5, 2017
The overall trip was awesome and exactly what we wanted. We couldn't be happier with what we did and saw and the experience we had with kimkim.com. We would recommend the website to anyone.
Halldor was great to work with. He brought our vision to life and gave us exactly what we wanted. He kept our itinerary packed and got us to the most amazing, rarely seen places in Iceland. Thank you!
There was miscommunication on the ferry ride we were scheduled to take which resulted in us... read more
Norway's best natural highlights & places to visit, Norway - Oct 4 - Oct 8, 2017
Great accommodations! We saw northern lights 2/4 nights!!!! The weather was perfect we Loved the Hardergruten MSSpitsberg it was a great size great bed!! We added a guide for our day in Tromsø her name was Edle with Individual tours. She was fantastic all day too. We had a carefree adventure because of your help! Thank you so much
Linda made it all possible!!!! Sweet great response time No question was to small....
Amanda and mom, Iceland - Sep 28 - Oct 4, 2017
We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the... read more
Experience mongolia, Mongolia - Oct 2 - Oct 7, 2017
The trip was great and Enguerran was really easy to deal with. Quick replies to my emails and lots of information provided for my questions.
Galapagos-cuenca, Galapagos Islands - Sep 14 - Sep 19, 2017
I wish we had known the physical level required for the trip. I found it to be more physical than expected - - not undo-able, but would have appreciated knowing that walking sticks over the lava beds are suggested and vaulting from the panga to the yacht is a 2-3 times a day requirement.
Tariq was responsive and had an answer for our questions within a few hours every time.
Iceland adventure, Iceland - Sep 11 - Sep 21, 2017
Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...
Preeti did an amazing job. We had one issue that was not her fault, but was the fault... read more
Norway fjords. , Norway - Sep 30 - Oct 6, 2017
Great communication before leaving and during our stay.
Linda was excellent, she was on hand whenever I had a query. A landslide occurred whilst we were on the train and I knew a taxi would be waiting for us in Aurland, obviously we did not know what time we would be expected in due to the delays, however, Linda was on hand and continuously kept us updated and also updated the taxi and our accommodation that we were significantly delayed. Couldn't have asked for more.
Hiking iceland, Iceland - Sep 6 - Sep 20, 2017
What an amazing country and a well planned trip! Plenty to do and see.
Only issue was a few rough roads which could have been avoided that weren't really appropriate for an RV. In particular the road north of Detifoss. Best to approach from the south which is bitumen.
Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017
My compliments to all the support staff. From Abdullah our Bedouin guide to all the drivers, cooks and Wilderness Camp workers, they were all very kind, helpful and attentive to our comfort and safety
As for me, being an older, slower and more deliberate hiker, I found the terrain and heat more than I have ever experienced on previous hikes. I would like to do that trek over 10 days instead of 5 but that would be difficult from a logistical point of view. I was able to walk 2/3 of the trail... read more
Jordan: amman, petra and wadi rum - 4 days, Jordan - Sep 21 - Sep 24, 2017
As a solo female American, Bianca and Jolanda did a great job making me feel comfortable.
Bianca was amazing. She planned every step for me perfectly.
Sicily, Italy - Sep 26 - Oct 2, 2017
Every part of your itinerary went off without a hitch - perfect! Thank you, thank you. We never waited a minute for any of our transfers or activities. Would definitely recommend and use you and KimKim again.
Transfers: The drivers who did our transfers all were in time, polite and had nice, clean luxury cars.
Lodging: Our accommodations were well selected. The locations were great and staff very helpful. Our only comment on hotels was the the Hotel de Corsa in Taromina : the location,... read more
Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017
This trek in Jordan as arranged by Tala and guided by Mahdi was a life-satisfying experience like none other. Hiking through the desert took me from modern times and troubles to the depths of where
it all began. Throughout the trek, our excellent guide showed professional competence and patience easily seen reflected in the faces of the people young and old in Bedouin communities we passed through. He was able to take us back in history to the Nabatean era to the present with ease and... read more
Jordan: amman, petra and wadi rum, Jordan - Sep 29 - Oct 1, 2017
It was a short trip. I would say the biggest surprise was just how beautiful, well-equipped/appointed the Fig Tree B&B is. The food and accommodation exceeded every expectation. The host Jolanda even does chair massages!
Organized to a tee. Bianca could not have been more organized, knowledgeable or accommodating.
30th birtday, Iceland - Sep 28 - Oct 1, 2017
It sometimes felt like the driver was a bit impatient with us. We wanted to linger a bit each morning (not morning people) and the driver seemed annoyed with us. We are of a different culture so taking our time is normal, but there may have been a cultural misunderstanding.
The arrangements Preeti made were wonderful! She was very responsive to us and made every little tweak we requested. My finance's birthday was amazing!
Nomadic mongolia - 9 days, Mongolia - Sep 3 - Sep 11, 2017
I couldn't ask for anything more from a travel company — you made our trip so special!
Adventure with the girls, Iceland - Sep 13 - Sep 20, 2017
I am SO glad we used Kimkim to organize our trip. I can't believe how quickly the time passed between booking our flights and when it was actually time to fly out. All of that planning I thought I'd have time to do disappeared in 6 months. It was so convenient to have an idea of the distances to travel, what to see and where, things to skip when we were short on time, and the highlights of each location. It brought a lot of peace of mind and much-needed structure to our road trip.
Chris... read more
8-day ring road, including snaefellsnes peninsula, Iceland - Sep 16 - Sep 24, 2017
Chris put together a great itinerary and I am amazed at how much we saw. I really appreciated his insight and guidance on places to see. A great example is Seydisfjordur, a beautiful little Scandinavian village at the end of a fjord on the eastern coast. He had us there for a night and it was charming. Not knowing Iceland, I'm not sure on our own we would have ventured all the way out there.
Chris was very easy to communicate with and always promptly answered my questions or concerns.
Balthali village trek, Nepal - Sep 23 - Sep 29, 2017
The weather was hot and humid and I was unprepared for that. The walking days were longer than I expected.
Amanda was friendly, informative, and punctual. She was great!
Bagan by road, Myanmar - Sep 24 - Sep 27, 2017
I'm very thankful with the service you guys provided to us. You made me feel more relaxed during my stay in Myanmar.
Trip to jordan, Jordan - Sep 21 - Sep 27, 2017
We truly had a great time in Jordan. Basma and team organized a well-planned itinerary but we wished we had more time in Jordan, especially in Petra and the Dead Sea. Jordan is an amazing place for a holiday. People are friendly and the food is great. The place is safe. We felt safe and relax wherever we traveled. The driver we had in Jordan was fantastic. He has good knowledge of the places we visited that made our holiday in Jordan more special and memorable. Thank you.
Experiencing albania, Albania - Jul 12 - Jul 22, 2017
We are over the moon with getting such a taste of Albania in such a short time. We were visiting family in Europe and had limited time to visit Albania. Five days and four nights to fit in with flights into the capital Tirana. The four wheel-drive was able to get us to some places off the beaten track in just the short time. We had given just a brief outline to the team about our interests and basically left it up to them. We think we’ve got a pretty fair idea now of what Albania and its... read more
Tel aviv, jerusalem, petra and dead sea, Jordan - Sep 14 - Sep 16, 2017
We had a great time on all of our tours and transportation. Everyone was flexible and Carina was very responsive and supportive so we always felt like we had someone to help or just answer questions.
Carina was very responsive and did a great job helping to plan a great trip and make sure it was executed correctly.
Colombia andes, amazon & caribbean, Colombia - Aug 14 - Aug 25, 2017
The quality of the tours was amazing. Everywhere we went, we had dedicated drivers. The only thing I would change is the hotel in Cartagena. It felt a little run down and dirty. Otherwise, everything else was perfect! My favorite stay was in La Jorara.
Juan & his team made themselves available 24 hours a day, even when we had a flight delay.
Honeymoon!, Iceland - Sep 12 - Sep 23, 2017
We loved Chris's attention to detail when planning our trip. He really sought our unique experiences for us, and crafted a wonderful itinerary. Each day was a good balance of sight seeing and experience the culture through food and museum suggestions. So many things we would have missed if it weren't for his suggestions and guidance - we are so glad we went with kimkim for planning our honeymoon!
Chris is GREAT! He was extremely attentive with all of our questions and concerns about anything... read more
Fimmvörðuháls hike - the ultimate guide to one of iceland's best day hikes, Iceland - Sep 11 - Sep 21, 2017
Excellent all the way around, great people, informative and helpful. Great food at the local cafe after completing our hike.
Our guide Thor was great.
Honeymoon!, Iceland - Sep 12 - Sep 23, 2017
Our trip was absolutely perfect. I wouldn't have changed a single thing about our route, durations of stays, or destinations. Chris was so helpful throughout the entire process and kimkim made our honeymoon unforgettable. Would highly recommend and use again!
We wouldn't have had nearly as amazing of a honeymoon if it weren't for Chris's endless help! Thank you!
Scicilly, Italy - Sep 13 - Sep 19, 2017
One small issue, airport pickup in Sicily did not show up on time and had to get a cab.
Giorgia was a pleasure to deal with!
Upper mustang, Nepal - Sep 3 - Sep 16, 2017
Our return trip to Nepal (after 30 + years) in September 2017 was unforgettable. We are so pleased to have found Kim Kim and to have worked with Mads. He was consistently patient and able to adjust our trip plan to our ultimate satisfaction. In Kathmandu, we were well taken care of by the guides and associates of Himalayan Trails, namely, Surendra, Pushpa, Raj and Rajiv. Our all day tour of Kathmandu with Rajiv was incredibly educational and literally life changing. We came across so many... read more
Iceland - with fam, Iceland - Aug 14 - Aug 19, 2017
Great planning and coordination, however hotel accommodations were a bit out of control in terms of pricing and availability. $350 each night was expensive- were there alternatives such as renting a van that could sleep 3-4, just a thought. Thanks!
Island trip, Iceland - Sep 9 - Sep 15, 2017
No orientation. Voucher incorrect for Arcanum ATV tour at Vik. GPS waypoint incorrect for dropping off the rental car. Hotel reservation incorrect Day 4.
Croatia and slovenia sightseeing, Croatia - Aug 26 - Sep 9, 2017
Overall, we're really glad that we had the personal touch of someone helping us plan our trip. We did start the planning process rather late for when we wanted to go, but that's why we enlisted help in the first place.
Scicilly, Italy - Sep 13 - Sep 19, 2017
Spectacular self-drive tour around sicily - 14-day itinerary, Italy - Sep 1 - Sep 11, 2017
We loved this trip! Hike to the top of an active volcano at sunset (Giorgia ordered the full moon, too), snorkel in the Ionian Sea, learn about the earlier inhabitants of Sicily, their architecture and way of life, amble Baroque towns, hike to ridges looking over volcanic islands and along the seashore and through the marsh (Giorgia organized the flock of wild flamingos), eat gelato, drive and explore at your own pace. The hotels were FABULOUS! The hiking routes really made the trip,... read more
Annapurna dhaulagiri panorama trek sept 11-14, Nepal - Sep 10 - Sep 15, 2017
The planning and booking of the trip were top notch.
Having read up a little bit about KimKim before hand it seems like a great tool to allow clients like my sister Renee and myself as well as others from around the world to connect with outfits like yours. It gives a chance to see and experience Nepal, its people, and its culture with the guidance of a great local guide and support staff.
Raj, and the rest of his staff were great and extremely helpful. They went out of their way to... read more
Iceland ring road, Iceland - Aug 30 - Sep 8, 2017
The service from Rico and Halldor was fantastic. They were very easy to work with and communicate with.
Our trip was excellent, actually, however there are some things related to our itinerary that would have helped us manage our time better during the day. For example, including how much time we might need for certain hikes and warning us which roads might be gravel/dirt and might take us extra time to navigate would have been helpful suggestions. We had a dicey drive heading out to... read more
Annapurna dhaulagiri panorama trek sept 11-14, Nepal - Sep 10 - Sep 15, 2017
Our trek in the Annapurna Conservation Area (9/10-15) was just the getaway my brother Mark and I wanted/needed. It was very well organized, simple and peaceful. Our guide (Arjun Kulung) and porter (Bazdowz- sp?) were lovely- very personable and gracious. They made everything easy for us. Arjun’s knowledge of the area and the tea house proprietors/community members was fantastic. They both provided a perfect first impression of Nepal. I would recommend them and this trek without... read more
10 day circle trip of iceland, Iceland - Aug 30 - Sep 8, 2017
First, the positive comments. Iceland was a beautiful country to visit and our accommodations were very comfortable.
However, we were quite disappointed in the effort put out by your sub-contractor, Wild Westfjords for a number of reasons. We had expected the same level of service as provided to our friend, Susan Turner.
The itinerary that Susan was given showed a choice of accommodation at each location and specified the cost at each. We were given one choice with the note that if that... read more
Jordan and jerusalem, Jordan - Sep 9 - Sep 15, 2017
The sites were great as was the drivers in both Jordan (Nabil) and Israel (Abed) as they were not only excellent drivers but their knowledge was excellent for our group which was not a religious tour. Our guide MaHa, in Jordan was also good in adjusting the itinerary to our particular preferences. I felt this was more a group tour in a small van rather than a private tour. We would have appreciated being offered a broader range of accommodation options to suit a range of budgets. We would... read more
10-12 day driving tour of iceland, Iceland - Sep 2 - Sep 13, 2017
The trip was close to perfect. Great choices on destinations and activities. One day was overplanned: it would have been too much to get off the ferry at 17:30 in Brjanslaekur, then drive to the cliffs of Latrabjarg, then drive back to Patreksfjordur. So we skipped Latrabjarg.
It was fun to stumble on the Wild Westfjords office in Isafjordur and meet Halldor, Preeti, and the kids. The next day we got to spend a good bit of time with the family. We drove up above town to a ski area to... read more
Self driving including short hikes and other activities, Iceland - Sep 1 - Sep 14, 2017
Friendly and responsive staff. good itinerary. We enjoyed the trip very much.
Navigation directions had inaccuracies or were out of order that led to skipping some destinations or having a "phantom" starting point on one of the detours.
Not clear if going on a potholed road all the way to Látrabjarg makes sense, since the puffins leave in mid August.
5-day tour of the north: akureyri, lake myvatn, waterfalls, and geothermal hotspots, Iceland - Jul 30 - Aug 5, 2017
Very helpful for a very last-minute vacation! We loved some of our lodging accomodations and really enjoyed the sites you suggested.
Preeti was very responsive at every moment that we needed her, and she created a terrific itinerary for us as we knew little about our destination and what we wanted to see.
Visit to rain forest and iguacu falls + rio, Brazil - Aug 31 - Sep 9, 2017
Kim Kim should provide better transparency and costing and the break of the fees and their charges upfront.
It was difficult to get this info to decide if the prices charged are fair and reasonable. Just a lump sum figure without details delays decision. It my trip costs, some fees were included, but this was not known to me. Also about $500 fee charged by Kim Kim was not clarified in advance. The overall charges may be reasonable, but without advance information, it is not possible evaluate the same. Hope this is addressesed.
Trip to jordan, Jordan - Sep 2 - Sep 9, 2017
When booking, I was under impression that only our small group will participate in most of the activities - however it turned out we were joined by other people on the Little Petra to Monastery hike, as well as on Wadi Rum tour. It wasn't much of an issue in Wadi Rum - we already became friends with other 2 women, and we had wonderful guide who was making sure that we are comfortable at all times.
Little Petra to Monastery hike however was quite disappointing - our guide was going very fast,... read more
Beauty of southern peru - 10-day, Peru - Aug 11 - Aug 25, 2017
Great trip that more than exceeded my expectations. The guides, activities, and accommodations were fantastic. The only thing that I could have improved would have been to do more research myself and request more days hiking.
Having the opportunity to chat with James on the phone could have sparked a discussion of the pace of the trip and whether a more aggressive itinerary made sense for us.
Quick tour of sri lanka, Sri Lanka - Sep 1 - Sep 6, 2017
I will start off by reviewing Ida. The entire experience of communicating our needs and having the trip set up was painless and very good. I would recommend Ida wholeheartedly to anyone wishing to go to Sri Lanka.
The trip itself though well planned had some hiccups in execution. The driver will take you to tourist traps for shopping. As long as one is aware, it is easy (though annoying) to avoid grossly overpaying for things. The driver will also take you to restaurants that cater to... read more
Nomadic mongolia - 9 days, Mongolia - Sep 3 - Sep 11, 2017
Excellent. Very prompt and efficient. Great communication and reliable.
Enguerran from Horseback Mongolia was excellent from the very beginning in providing an itinerary which I requested as well as flexible in adding any changes that were required along the way. He was up front and always prompt in his communication. He was also in touch while we were in Mongolia to sort out any issues that had occurred which was reassuring. Mongolia isn't the easiest country to navigate yourself through... read more
Fire, ice and adventure, Iceland - Sep 2 - Sep 10, 2017
The driving plan didn't include GPS coordinates or addresses for each location which made navigating hard at times. Some of the hiking trails that were mentioned and sites to see the written directions weren't sufficient enough to easily locate trails/site.
Halldor was very responsive during planning however the driving plan lacked the addressed/GPS coordinates needed to easily navigate the island from place to place.
Borneo trip, Malaysia - Sep 10 - Sep 10, 2017
Our guide was well informed but sometimes didn't seem very interested in answering our questions. He was a bit impatient when we wanted to wait to see animals. Otherwise, we loved it!
Colombia, Colombia - Sep 2 - Sep 9, 2017
Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.
Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur... read more
San miguel - one week - mainly hiking, the Azores - Aug 15 - Aug 22, 2017
The choice of itinerary was good. The guides were excellent. Communications could be improved.
Tiago chose the hikes and other activities very well. The flight information had not be requested from us and we were not met at the airport. The wrong date for the departing transfer was given in the written documentation we were given on arrival. I provided a phone number for contact but we were never called when morning pickups were delayed.
4 days- jordan, Jordan - Aug 26 - Aug 29, 2017
The overall experience planning was easy and fast!
Tala organized an amazing trip. We visited the places we wanted to visit in addition to some places that she added to our trip and they were all worth it. Also she provided us with all the necessary information. She made sure that everything went as we wanted. Thank you for the great experience Tala! Also the driver we had with us, Ahmad, stopped us at some great views and took us to visit places on our way that we were interested in. The car was very comfortable. The overall trip was amazing, a great experience!
30th anniversary, Norway - Aug 19 - Aug 29, 2017
Linda was very intuitive and delivered exactly the kind of experience we were hoping to have.
Super!!!! I wish we could have Linda could always plan out our adventures.
Tour package, Ethiopia - Aug 18 - Aug 27, 2017
Even though there were some mild challenges, Marco was able to rectify everything which made the experience better than what my boyfriend initially anticipated.
Marco was ABSOLUTELY amazing! I would recommend him to any and everyone.
Norway family tour aug 2017, Norway - Aug 25 - Sep 3, 2017
We started with 8 people planning 1 itinerary, but ended up with 1 with 1 schedule, and 7 persons in a different itinerary. Linda was a fantastic, patient and knowledgeable travel guide in helping to plan our trip, from beginning to the end. She had fantastic recommendations. The 2-hour city walks / tours were wonderful. (We had 1 member who used a wheelchair for the walks, which we were able to borrow at our hotels. Planning that in advance would be a big help for future trips)
Linda was... read more
Trip to iceland, Iceland - Aug 30 - Sep 2, 2017
Chris' attention to detail was really appreciated. He did an excellent job with our trip from my first inquiry through to his "check in" note during our travels. We really enjoyed the out of the way and less visited places he suggested, and the hotels were fabulous!
As stated earlier Chris was friendly, knowledgeable and efficient. His suggestions were excellent, particularly his advice about how much we could realistically see and do in 3.5 days
Kathmandu - valley - pokhara, Nepal - Aug 13 - Aug 24, 2017
The tour guides, the excursions, the experience was fantastic. We really enjoyed our trip and it was economical too. Only thing that could have been better is it would have been nice if everyone knew it was our honeymoon. No one knew and that would have made it a bit more special. The last hotel didn't even book us a double bed on our last 2 nights. Other than that, it was a great and memorable trip.
Croatia 2017, Croatia - Aug 25 - Aug 31, 2017
Honestly, there really isn't anything that could have improved the trip. Communication from the get go was excellent and extremely thorough. Follow through on arrival was perfect and the guide exceeded expectations. Absolutely no complaints.
Solo trip in iceland for ~6-7 days, Iceland - Aug 24 - Aug 31, 2017
Response time was excellent, and the expert was very accommodating to my requests
Spiritual journey to angkor wat & cambodia, Cambodia - Jul 4 - Jul 15, 2017
Perfect in Siem Reap! As you know, not as good in Phnom Penh.
I really appreciated the way that she grasped the kind of trip I was after, found a dinner companion for me, and matched me with an intelligent and compatible guide.
Explore iceland in 5 days - seven optimized itineraries to help you make the most of your short trip to iceland , Iceland - Jul 29 - Aug 9, 2017
Our trip was an amazing experience, we enjoyed the "adventure" of the suggested route, focusing on West and North Iceland. However, as a first visit to Iceland, we were disappointed we did not spend more time in Reykjavik and area. It deserves more. The suggested activities and places to see along the route were not always organized according to the drive. I also think it would be more helpful in the planning stages if you had more knowledge of the traveler(s) - sort of a "get to know your clients". All in all, it was great. Chris did a great job. Thank You.
2-week ring road self-drive itinerary: highlights of iceland and the remote westfjords, Iceland - Jun 14 - Jun 26, 2017
It seemed to be an excessive amount of emails back and forth to get things settled.
It was a huge relief to have Edda plan our trip. The route, plan, and hotels were terrific. It would have been nice to have seen the details before we arrived in Iceland.
Quito to iquitos, Ecuador - Aug 14 - Aug 18, 2017
Gabor was very helpful and tolerated our many questions and changes to the itinerary including a change of flight times at short notice, He called us during our trip to check that everything was OK.
Hike inca trail, Peru - Aug 14 - Aug 18, 2017
It was the most amazing hike we ever did and Stephanie was of great help from the day we arrived in Cusco until the time we left. The hotels were really nice and all the people were very nice and friendly. One suggestion would be if you will be able to pair the hikers in the group based on abilities; our group was small and that was perfect. Thanks again for the wonderful trip!
Again, Stephanie went above and beyond to customized our trip based on our needs and she helped us from the time we arrived in Cusco until the day we left. Thanks Stephanie! It was a great pleasure to meet you!
Peru trip 2017, Peru - Aug 16 - Aug 19, 2017
We had a good guide, Joise. To improve, it would have been great if we had more communication from the travel agent.
Everything was good. Had a good driver and perfect guide. Would have liked to have more communication
Iceland with an 11-year-old, Iceland - Jul 31 - Aug 4, 2017
This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice... read more
Cape town south africa, South Africa - Aug 14 - Aug 23, 2017
I was very impressed with the excursion and hotel bookings. As well as it Guide Ian, with Paradise Touring. He as extremely helpful and knowledgeable about our trip. I would highly recommend Kimkim and Ian for anyone I know traveling to South Africa. Thank you!!
Very easy to work with, and accommodating no matter how many times we asked him to revise our itnerary.
Girls road trip, Iceland - Aug 16 - Aug 22, 2017
We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.
Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and... read more
Honeymoon, Iceland - Aug 15 - Aug 19, 2017
This was such a great experience!! All we had to do was follow the itinerary. It was so detailed and so easy to follow. Thank you so much kimkim!!
Iceland adventure, Iceland - Aug 8 - Aug 16, 2017
Chris was great!
Iceland trip, Iceland - Aug 7 - Aug 13, 2017
Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which... read more
Best day hikes in the sacred valley, Peru - Jul 26 - Aug 1, 2017
Fantastic communication and great advice from Nicole. The guide and driver were brilliant.
Myanmar trip, Myanmar - Aug 13 - Aug 19, 2017
Had a great trip to Myanmar, guides were friendly and informative and the travel plan was exactly what I wanted
Wai went out of his way to help me. Last minute he arranged for some changes. He also noticed I had made a mistake with my flights and alerted to me to the fact in enough time to fix.
Family vacation, Norway - Aug 12 - Aug 19, 2017
Linda did an exclent job of determining our needs and matching them with a great experience for our family.
Great communication and responsiveness by Linda. Thanks
Best treks to machu picchu, Peru - Aug 11 - Aug 19, 2017
I had a great first experience with KimKim. I told others about it before even going on my trip. I began to fear it was too good to be true.... no, it was great from start to finish. I was regularly surprised with more than expected... more supported and more amenities than I thought.
I generally interacted with Nicole. She was very responsive, often responding within the hour or early morning after a late night inquiry. She alerted me to a period of a few days where she would be unavailable. Our short notice trip went off without a hitch.
Glaser family in iceland, Iceland - Aug 10 - Aug 18, 2017
Without the help of Chris McCarty at Kim Kim, I would have been lost attempting to coordinate hotels and find sights around the coastline of Iceland. The timing from one location to another was perfect. This made a once in a lifetime trip as efficient as possible. Thank you
Cartagena to bogota, Colombia - Aug 5 - Aug 12, 2017
Planning (with Nathalie) was excellent and everything that had been arranged went off really well.
Excellent service and always on-hand and attentive
Salkantay trek to machu picchu, Peru - Aug 4 - Aug 14, 2017
Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests.
It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision.
Our guide Josias was experienced, patient and a great companion for the 6 days. We... read more
A few days in norway to round off our scandinavia trip, Norway - Aug 12 - Aug 16, 2017
Everything went really smoothly. Where there were minor hitches they either resolved themselves or Linda responded and sorted them quickly.
Just great. Linda was friendly by email, straightforward, and understood what I wanted from the trip. Responded quickly and made everything work well.
Nature trip, Iceland - Aug 10 - Aug 16, 2017
Very nice trip overall
Active azores experience, the Azores - Aug 7 - Aug 13, 2017
The tours and hotels that the travel partner arranged for were excellent. I was very pleased with the individual tour operators. There was a massive breakdown in communication between the tour company that I was communicating with and the tour provider due to the fact that there were two or three companies in between them. The meeting times on our trip vouchers did not always match the meeting times on our overall itinerary. The tour operators called us the "ghost clients" because they... read more
Quick trip for an epic hike, Peru - Aug 11 - Aug 15, 2017
I only received the one company as an option. Not sure if KimKim restricts the replies to the first company or if only the one company was interested in responding but it would have been good to get multiple companies to reply.
James was great to work with and was VERY fast to respond to questions and concerns.
We arrives in oslo on august , 7 and leaving from oslo on august, 14. we would like to get short trip to see beautiful places , Norway - Aug 7 - Aug 14, 2017
Many thanks to Linda to help organize our trip.
Explore ethiopia out of addis ababa, Ethiopia - Aug 10 - Aug 13, 2017
The attention from Marco during all the searching and booking process was great, and the fact that you could pay all the travel costs through one platform made things very easy.
He developed different travel proposals for me and give me all kind of recommendations and advice.
Honeymoon in july, Iceland - Aug 5 - Aug 14, 2017
Halldor did a great job at answering all our questions. He was prompt and always gave us options. The advice was well received and everything worked out great. He delivered on every request we had. Great job!
Halldor did a great job and gave us an itinerary that was very well balanced. We visited some of the most popular spots, but there were also special places that had very few people and just as beautiful.