Kimkim Trip Reviews

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(3,574 reviews)
Read 3,574 verified reviews by travelers who booked their trip on kimkim.

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At first I was alittle hesitant to try a trav... · Costa Rica - Feb 10 - Feb 18, 2021

Traveler: Rani R. - Local specialist: Olman Romero

At first I was alittle hesitant to try a traveling agency to help put together my first trip in a long time. I’m glad I made the decision and tried Kim Kim. Olman who was the person helping me with my trip was with me and answered every single question or worry I brought to him. A 5/5 does not do justice for this company simply amazing ! And I recommend Kim Kim to everyone now

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Dear Rani,

Thanks for your review.
It is great to know you had an amazing time in Costa Rica!
I enjoyed planning the trip for Priscilla and you, thanks for trusting in us.

Pura Vida!
Olman

Hands down one of the best companies I've ever planned a trip with! · Costa Rica - Dec 29 - Jan 10, 2021

Traveler: Bryan M. - Local specialist: Alexander Paulini

Before the trip started, I missed my flight due to busy day at the airport and accidentally didn't read the memo about my car rental but despite that, Alex and crew were able to keep the trip from falling apart and did everything in their power to make my trip amazing, I spent 13 days in Costa Rica and did did a self drive everywhere from Liberia to San Jose while hitting places such as Rincon, Arenal, Monteverde, Samara Beach and Dominical to name a few and I was able to do pretty much... read more

Before the trip started, I missed my flight due to busy day at the airport and accidentally didn't read the memo about my car rental but despite that, Alex and crew were able to keep the trip from falling apart and did everything in their power to make my trip amazing, I spent 13 days in Costa Rica and did did a self drive everywhere from Liberia to San Jose while hitting places such as Rincon, Arenal, Monteverde, Samara Beach and Dominical to name a few and I was able to do pretty much everything I wanted to do in Costa Rica thanks to Alex's brilliant trip planning! On top of that, the hotels that were booked for me were all top notch and there were plenty of opportunities to have lunch and dinner no matter where I stayed. If you plan to stay in Costa Rica anytime soon, I highly recommend having Alex from Amazonia to plan your trip with you! My advice for trip planning are if you only drive automatic transmission, make sure you let Alex know so he can rent to best car possible for you and if you miss the flight like I did, make you sure you let Alex know so he can revise the plan accordingly!

Alexander Paulini profile photo
Alexander Paulini, local specialist, responded to this review:

Hi Bryan,
we greatly appreciate the time you took to write this great review and are very happy we could meet your travel expectations. Thanks for trusting our expertise and please keep safe & healthy in these difficult times. Pura vida from Costa Rica. Alex

Definitely what the doctor ordered! · Guatemala - Jan 10 - Jan 17, 2021

Traveler: Bryan M. - Local specialist: Chris Gwinner

I had the pleasure of having Chris as local specialist and Willy as my guide fr=m the company Old Town Outfitters throughout the week from 10/01/2021-17/01/2021. I did the 8 days multi-sport trip for Guatemala and it was everything I could ask for in a trip! Most of the trip consisted of hiking and biking around Antigua as well as volcanoes around the area as well and we visited a chocolate/wine factory as well as a macadamia farm which were nice additions to the tours. I also spent... read more

I had the pleasure of having Chris as local specialist and Willy as my guide fr=m the company Old Town Outfitters throughout the week from 10/01/2021-17/01/2021. I did the 8 days multi-sport trip for Guatemala and it was everything I could ask for in a trip! Most of the trip consisted of hiking and biking around Antigua as well as volcanoes around the area as well and we visited a chocolate/wine factory as well as a macadamia farm which were nice additions to the tours. I also spent overnight in Lake Atitlan as well as camp at Volcano Acatanegro which was a heck of a way to end the tour. Along with Willy being an amazing guide for the entire week, Chris did an amazing job not only accommodating great hotels in Antigua as well as Lake Atitlan, my country required negative Covid 19 tests the week I was in Guatemala and Chris was able to get a doctor to come to my hotel and get the test done so I can return to my country. I highly recommend that if you visit Guatemala to have Old Town Outfitters plan your trip for you, you won't regret it! My recommendation for anyone doing this trip is to learn a little spanish as it would make the trip easier and to have a big backpack if you choose to do the camping trip!

Chris Gwinner profile photo
Chris Gwinner, local specialist, responded to this review:

Thank you for taking the time to leave us your review Bryan! I'm glad you were able to visit Guatemala during these times and enjoy your vacation with Wily guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

INCREDIBLE TRIP!!!! · Costa Rica - Dec 29 - Jan 13, 2021

Traveler: Matthew G. - Local specialist: Alexander Paulini

When I started planning my honeymoon in November I sent two emails. Alexander (Alex) from Amazilla Travel responded within 24 hours. I didn't know how lucky I was at the time.

I told him what I was interested in and off we went. We looked at attractions, activities, budget, time allotment, value, etc. From the start, and throughout the entire trip, Alex was a phone call away to answer any question, big or small, or to offer a suggestion. We went to Tamarindo for 6 nights, Arenal for... read more

When I started planning my honeymoon in November I sent two emails. Alexander (Alex) from Amazilla Travel responded within 24 hours. I didn't know how lucky I was at the time.

I told him what I was interested in and off we went. We looked at attractions, activities, budget, time allotment, value, etc. From the start, and throughout the entire trip, Alex was a phone call away to answer any question, big or small, or to offer a suggestion. We went to Tamarindo for 6 nights, Arenal for 4, and ended in Manuel Antonio for 4. His expertise allowed us to maximize our time and utilize our budget to have the best experience possible. Zip lining, white water rafting, boat safari, hanging bridges, scuba diving, rental car, accommodations. Everything was incredible. We couldn't be any happier. Thanks Alex and Pura Vida! We can't wait for the return trip!

Alexander Paulini profile photo
Alexander Paulini, local specialist, responded to this review:

Hi Matthew,
we really appreciate your feedback. We are happy to know that you enjoyed so much your honeymoon in Costa Rica and all the activities we arranged for you and that we met or surpassed your expectations. Please keep safe and healthy and we hope you will have long-lasting memorable memories of this honeymoon. We will be more than glad to hear from you again if you decide to come visit us again. Thanks for trusting in our expertise. Pura Vida from Costa Rica. Alex

Betsy

Unforgettable Morocco 🇲🇦 · Morocco - Dec 26 - Jan 1, 2021

Traveler: Betsy K. - Local specialist: Abdellah El Asely

We miss Morocco and our amazing guide Abdel and Karim, our always smiling driver! Abdel arranged a magical trip for us, a true experience and not simply a prescribed list of sights. The highlight of our trip was our 2-nights camping in the Sahara at Tiziri Camp. The camp is run by Akmed with his team of friendly helpers/amazing musicians. After delicious dinners we would sit around the fire listening to live music played by Akmed and his crew. Fantastic! We had many memorable discussions... read more

We miss Morocco and our amazing guide Abdel and Karim, our always smiling driver! Abdel arranged a magical trip for us, a true experience and not simply a prescribed list of sights. The highlight of our trip was our 2-nights camping in the Sahara at Tiziri Camp. The camp is run by Akmed with his team of friendly helpers/amazing musicians. After delicious dinners we would sit around the fire listening to live music played by Akmed and his crew. Fantastic! We had many memorable discussions under the starry sky and I happily celebrated an unforgettable birthday there. We also visited a nomad home and rode camels at sunset, heard the music of Mali... thank you Akmed! We have visited Morocco before but this trip taught us a great deal more and deepened the experience immeasurably.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Betsy,

Thank you so much for your lovely review, I'm overwhelmed by your comments and it was a pleasure to arrange all the services for you and to select unique hotels for your stay to make it more memorable. I will let Karim and Ahmed about your praise and lovely words, they will be glad to hear that you and Richard enjoyed the tour.

I hope you would visit us again, you are always welcome!
Thanks again,
Abdellah

Cartagena and Santa Marta, Columbia: December 2020 · Colombia - Dec 12 - Dec 19, 2020

Traveler: Sabena K. - Local specialist: Margoth Rico

My friend and I had such a wonderful and memorable time in Cartagena and Santa Marta. Margoth did an amazing job organizing and suggesting activities, transportation, hotels, and restaurants. Everything went so smoothly. She was even available during our stay and would check up on us. She is very knowledgeable on creating out perfect vacation. I wanted to visit Cerro Kennedy which not many tourist hike and she was able to make arrangements last minute as I was not sure what traveling would... read more

My friend and I had such a wonderful and memorable time in Cartagena and Santa Marta. Margoth did an amazing job organizing and suggesting activities, transportation, hotels, and restaurants. Everything went so smoothly. She was even available during our stay and would check up on us. She is very knowledgeable on creating out perfect vacation. I wanted to visit Cerro Kennedy which not many tourist hike and she was able to make arrangements last minute as I was not sure what traveling would be like at a peak of COVID.

Juan Carlos was our tour guide and driver while we Santa Marta. I highly recommend him as well if you plan on visiting Santa Marta. He is very professional, kind and knowledgeable. The personal touches and details made a big difference.

Thank you both for an amazing vacation!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

It was a pleasure helping you with your trip Sabena! And thank you once again for visiting Colombia! I am very glad you had a great time here, and enjoyed your time with Juan! All my Best Wishes to you and Layla!

Sandy

All we can say is WOW RANDALL! · Costa Rica - Dec 5 - Dec 13, 2020

Traveler: Sandy H. - Local specialist: Randall Jiménez

Wow we can't say enough good things about Randall and the trip he created for us. From start to finish it was amazing. It was exactly what we wanted and he even arranged some things we didn't even know we wanted that were perfect additions. During the trip, we made a few modifications like extending our time at the beach and upgrading our rooms and he took care of all of those things efficiently and professionally with exceptional communication. I can't recommend his services enough. THANK YOU RANDALL!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Sandy,

Thank you for your kind comments, I really enjoyed planning this trip for you and Tracy and it makes me really happy that you have enjoyed it from beginning to end and if we have to assist you with some last-minute changes to get that, it worths all the effort from our team to give you two at the end a nice memory from your trip to my country.

We hope to have the opportunity to assist you again on a new adventure.

All the best!
Randall

What can I say? Words just don’t do an experi... · Morocco - Nov 17 - Nov 22, 2020

Traveler: Kelly F. - Local specialist: Abdellah El Asely

What can I say? Words just don’t do an experience like we had any justice. It was a breathtaking, sweeping view of a beautiful country rich in religious, cultural, historical and geographical wonders. Abdellah, our guide, and Mohamed, our driver (more importantly our good friends) took us on the trip of a lifetime. With Covid, the flights were a little tricky and we missed the first day of our scheduled tour. They were super flexible and accommodating and fixed our tour without any issues.... read more

What can I say? Words just don’t do an experience like we had any justice. It was a breathtaking, sweeping view of a beautiful country rich in religious, cultural, historical and geographical wonders. Abdellah, our guide, and Mohamed, our driver (more importantly our good friends) took us on the trip of a lifetime. With Covid, the flights were a little tricky and we missed the first day of our scheduled tour. They were super flexible and accommodating and fixed our tour without any issues. When we arrived they were both there to greet us with smiling faces and a nice air conditioned car. We went to Chefchouen, the blue pearl of Morocco, Fes, Skoura Oasis, the Sahara Desert and Marrakech. (We had to skip Casablanca because of our flights.) We drove the whole way to each place. Abdellah and Mohamed pointed out all the details along the way and answered all of our questions. We ate amazing local food and experienced life like it is for the locals. Our Riads (little bed and breakfasts made out of old homes that are like mansions) were amazingly beautiful and unique at each stopping point. If you choose to go to Morocco, you have to go to the Sahara. It’s a must. We stayed at TIZIRI camp and were lucky enough to have the place to ourselves. It was magical. Please use Oroginal travels for your plans. A trustworthy company that will make your trip exactly what you want and need. Thank you guys. 🇲🇦🇲🇦🇲🇦❤️❤️❤️🇺🇸🇺🇸🇺🇸

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hey Kelly & Edgar,

Thanks for this amazing 5-star review, we are delighted that you enjoyed your trip with Original Travels.
Our entire team makes it a point of honor to ensure that the Moroccan experience is for the best, in accordance with the wishes, desires, and expectations of our travelers.

Thank you again for choosing us, and we will be happy to assist you with your future travels to Morocco, Inshalah!

All the best,
Abdellah
Original Travels

Best Egypt experience possible! · Egypt - Nov 22 - Nov 29, 2020

Traveler: Kelly F. - Local specialist: Sherif Khalil

What can I say? This trip was truly magnificent and everything I dreamed Egypt would be. Safe, secure and incredibly tailor made just for us. The customer service was exemplary and our guide was a master Egyptologist, Mohamed. He has a true passion for his people’s history and an incredible educational background as well. We started in Luxor on a cruise aboard the Senesta St George Nile Cruise boat. It was absolutely magical cruising along the Nile. Very clean, well appointed and lots and... read more

What can I say? This trip was truly magnificent and everything I dreamed Egypt would be. Safe, secure and incredibly tailor made just for us. The customer service was exemplary and our guide was a master Egyptologist, Mohamed. He has a true passion for his people’s history and an incredible educational background as well. We started in Luxor on a cruise aboard the Senesta St George Nile Cruise boat. It was absolutely magical cruising along the Nile. Very clean, well appointed and lots and lots of food! Luxor itself is so jam packed with ruins that it would take months to see them all. We were able to see a few and the highlight for us was Karnak temple. Awe inspiring is the only way to describe it. Mohammed thoughtfully showed us the important aspects of each ruin. We learned how to decipher some hieroglyphics and also speak some Arabic with him. We went to Valley of the Kings, Valley of the Queens, Kom Ombo Temple and many more with Mohammed as our guide. It was an absolute pleasure. We have a friend for life in Luxor, Egypt now. Anyone from age 6-96 would love a tour with him. Next we went back to Cairo and visited the pyramids of Giza and it was truly surreal. All of our accommodations were beautiful. We were whisked from destination to destination with a private driver, security and guide. We even had a coordinator at the airport. Our coordinator spoke English and Spanish which was great too! As someone that usually plans their own trips and does everything by themselves it was a breath of fresh air to have EVERYTHING done for us. At the end of our trip, Sherif, the owner, even came by our hotel to meet us. What a gentleman. Loved this trip with all our hearts! ❤️🇪🇬🇺🇸❤️ Thank you Sherif, Dunes and Beyond, Mohamed and all the people that served us with the utmost care in this trip.

Sherif Khalil profile photo
Sherif Khalil, local specialist, responded to this review:

Hi Kelly,
It is really pleasant to know that you and Edgar have enjoyed your Egypt trip with us. We will convey your nice words to everyone.

We are all waiting to see you again in Egypt in the near future.

Best,
Sherif

Randall was great · Costa Rica - Nov 14 - Nov 22, 2020

Traveler: Jordan H. - Local specialist: Randall Jiménez

Randall made a great itinerary we were both very pleased

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hey Jordan,

I am glad that you and Owen enjoyed the trip that we arranged for you at the very last minute and that you could take some time off to relax in our country. We hope to welcome you again in a near future.

Best,
Randall

Great great experience! Seamless and magical.... · Brazil - Oct 12 - Oct 14, 2020

Traveler: Abigail F. - Local specialist: Camille Terra

Great great experience! Seamless and magical.

Camille Terra profile photo
Camille Terra, local specialist, responded to this review:

Hi Abigail,
I'm very glad that you had such a great experience. Thanks for trusting our expertise and hope to see you back again soon!
All the best,
Camille & Brazil Green Travel Team

Bonnie

Beyond my dreams · Myanmar - Jan 8 - Jan 30, 2020

Traveler: Bonnie S. - Local specialist: Anne Cruickshanks

Our trip to Myanmar was our second month-long trip arranged through kimkim and once we are able to travel again, we will be booking a third!

All of our guides provided us with more information than expected and there were new discoveries every day.

Our countryside biking and nunnery lunch in Mandalay was very peaceful, but the bikes provided were far from comfortable for us. We loved the experience, but suffered later.

Bagan was breathtaking and the hotel was very special. I didn't feel... read more

Our trip to Myanmar was our second month-long trip arranged through kimkim and once we are able to travel again, we will be booking a third!

All of our guides provided us with more information than expected and there were new discoveries every day.

Our countryside biking and nunnery lunch in Mandalay was very peaceful, but the bikes provided were far from comfortable for us. We loved the experience, but suffered later.

Bagan was breathtaking and the hotel was very special. I didn't feel comfortable handling an e-motorcycle, so I hopped on the back of our guides bike while my husband drove his own. We made so many wonderful discoveries in Bagan including a cooking class with May. We had a tour of the market and then were given a basket and money to buy any ingredients we wanted for our meal. I was worried about the language difference, but the market vendors were so kind. We stopped for a tea before going to May’s house to cook our meal. So much fun! Our boat trip on the Irrawaddy River at sunset completed the day.

My personal favourite point in the trip was our time spent in Kalaw with the elephants at the Green Valley Elephant Camp, a retirement home for former logging elephants. We interacted with the elephants by feeding them, touching them and then bathing them in the river. The time spent with them in the river will stay with me forever!

Our guide, Thwe Wai Soe and driver for this part of the trip were the best that we have ever experienced!

We traveled by so many different means of transportation, had so many different experiences and stayed at wonderful accommodations. Well done, Myanmar Pure!

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Dear Bonnie and Dave,

Thank you so much for sharing these beautiful photos and feedback from your Myanmar trip! It is great reading about what enjoyed and where we need to improve plus I'm sure will be useful for future travelers too!

I will share the comments with our team- they will appreciate reading such positive words during this difficult time!

Hope you are staying healthy and looking forward to your next kimkim journey!

Best regards,
Anne & The Myanmar Pure Team

Visiting Costa Rica in Covid times...... · Costa Rica - Oct 1 - Oct 11, 2020

Traveler: Maureen D. - Local specialist: Adriana Prado

We had a wonderful vacation in Costa Rica! Every site we visited was stunningly beautiful. The side trips to the coffee and living farms were interesting and fun to experience.

Alex and Alejandro (local specialist) made every effort to understand what we were looking for and did an amazing job planning out the itinerary in detail. I had a mix of phone/email interactions to finalize our plans.

I cannot say enough good things about Alejandro our guide. He was fantastic! He was... read more

We had a wonderful vacation in Costa Rica! Every site we visited was stunningly beautiful. The side trips to the coffee and living farms were interesting and fun to experience.

Alex and Alejandro (local specialist) made every effort to understand what we were looking for and did an amazing job planning out the itinerary in detail. I had a mix of phone/email interactions to finalize our plans.

I cannot say enough good things about Alejandro our guide. He was fantastic! He was incredibly flexible and creative to deal with the situations on the ground between the Covid restrictions and protests that were going on in various parts of the country. He took us to a range of interesting eateries where we experienced tasty local food.

Costa Rica is taking Covid seriously. Masks are very widely used and you have to wash your hands before entering any place. We are in the early 60ish age group and felt that we were not being put at risk.

We were one of the first international travelers that the country was seeing in seven months. They warmly welcomed us and were very appreciative that we were visiting.

For those of you thinking about going to Cost Rica, jump in! You will have a fantastic holiday with warm, positive memories in the year of Covid.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hi Maureen & Girard,

Thank you very much for your kind words and most important for trusting us your vacation. It is very nice to read about the success of your trip which encourages us to keep working hard towards the future.

We wish you all the best and hope to greet you once again here in Costa Rica.

Kind regards,

The Amazilia Travel Team

Ioana

Memorable multi-day trip to Luxor and Cairo to learn about Egyptian civilization · Egypt - Sep 30 - Oct 4, 2020

Traveler: Ioana T. - Local specialist: Ibrahim Elaref

Ibrahim and his team organized a custom 4 day trip for our family of 5 (myself, husband and children ages 17, 10, 10)--pick-up from Hurghada, then Luxor 2 days, flight to Cairo where we stayed 2 days. Great care and excellent organization throughout the trip. What we liked the best:
• Very knowledgeable and friendly guides---both Ahmed and Nour were excellent, really enjoyed their stories & description of sites visited.
• Drivers & cars were also very good and felt safe driving with them... read more

Ibrahim and his team organized a custom 4 day trip for our family of 5 (myself, husband and children ages 17, 10, 10)--pick-up from Hurghada, then Luxor 2 days, flight to Cairo where we stayed 2 days. Great care and excellent organization throughout the trip. What we liked the best:
• Very knowledgeable and friendly guides---both Ahmed and Nour were excellent, really enjoyed their stories & description of sites visited.
• Drivers & cars were also very good and felt safe driving with them throughout the 4 days.
• Luxor sites selection was excellent—we liked everything—the tombs, the temples and the museum.
• The Sofitel Winter palace hotel was a very memorable experience, I had a very special feeling after staying at that hotel.
• In Cairo---the pyramides and the Sphinx tours were great as well
• The addition of the park / botanical garden on Sunday was really nice---we enjoyed very much spending the Sunday afternoon there.
• I liked the visits to stone and perfume shops in Luxor and Papyrus shop in Cairo----in the future, would be great the guides to mention these upfront as well as coach against vendors over selling at the historic sites prior to us arriving there

What I did not like so much:
• The trip to Fayoum was not worth the time---when you present it as the offer it would be helpful in the future to say how long the drive would be, as I thought much shorter distance based on no. of km. While it was quite nice to see the waterfall in the desert, it was not worth the drive.
• The cruise on the river Nile in the last night----atmosphere was OK, but we were the only tourists with the rest of the boat local people. The biggest challenge was covid risk---if I knew the boat was indoors with many people we would have not done it.

What should be done differently next time:
• Might be good to include some of the dinners in the organized package, otherwise, we would be forced to only eat in the evening at the hotel, which is not so interesting. So offering the meal add-ons as a choice might be taken up by many people
• It would have been good to know ahead of time that you have this very strict bureaucracy of reporting the trip to the tourism police and thus no changes can be made---if we knew that, we maybe have spent more time before finalizing the schedule to confirm exactly what we want and what we did not want in the trip (eg visit of the citadel or mosques etc)
• It was a bit scary and unnerving to have the armed security in the car with the police car following us everywhere. Again, learning this before the trip would have been helpful---in the first night went travelling from Hurghada to Luxor I was quite scared whether a terrorist attack warning was issued as I did not expect all the security. Later we got used to it and felt quite good to have all this security attention on us.

Fantastic and well organized · Turkey - Sep 7 - Sep 14, 2020

Traveler: parisa y. - Local specialist: Mehmet Darga

Communication was great. Trip was well organized and everything went perfect. Thank you to Fez Travel and Mr Mehmet.

Mehmet Darga profile photo
Mehmet Darga, local specialist, responded to this review:

Thank you, Parisa. It was great to see you in Turkey.

Epic Morocco Trip of a Lifetime · Morocco - Feb 6 - Feb 13, 2019

Traveler: Alexandra p. - Local specialist: Yassine Echcherki

We travel all the time and much prefer local curated experiences. We would not have been able to have this once in a lifetime experience without Kimkim, Nabil, and Yassine. Nabil was our designated driver from Marrakech, Ourzzazate, the desert camping adventure and Fes but he was so much more. He looked after us with special care and attention the whole week in Morocco. When we had a special shopping request, he made it happen. When we had questions about local culture, he provided context.... read more

We travel all the time and much prefer local curated experiences. We would not have been able to have this once in a lifetime experience without Kimkim, Nabil, and Yassine. Nabil was our designated driver from Marrakech, Ourzzazate, the desert camping adventure and Fes but he was so much more. He looked after us with special care and attention the whole week in Morocco. When we had a special shopping request, he made it happen. When we had questions about local culture, he provided context. Really impressed with his professionalism and attention to detail - you’re in good hands with Nabil. The highlight of our trip were the off beaten paths - camp Chebi is a showstopper - it’s the ultimate glamming experience where you sit around a Bedouin camp fire and stargaze, after an epic camel ride, We met locals, wandered, shopped, hiked, and ate our way through Morocco. Look no further than this brilliant trip Yassine designed and Nabil implemented. Thank you!!! Alexandra and Peter

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Hello Alexandra and Peter!

Thank you so much for your kind and thoughtful comments about your trip. I am so happy that you enjoyed it, and that your time spent with Nabil was unforgettable. He is truly a gem and someone who we are very happy to work with. I will share your compliments with him, and with Camp Chebbi. I’m sure that they will appreciate hearing about how much you enjoyed your trip right now. Once you are able to head back to Morocco, make sure to let me know! I would love to... read more

Hello Alexandra and Peter!

Thank you so much for your kind and thoughtful comments about your trip. I am so happy that you enjoyed it, and that your time spent with Nabil was unforgettable. He is truly a gem and someone who we are very happy to work with. I will share your compliments with him, and with Camp Chebbi. I’m sure that they will appreciate hearing about how much you enjoyed your trip right now. Once you are able to head back to Morocco, make sure to let me know! I would love to plan your next trip to explore other parts of the country and see some different off the beaten track locales. Stay healthy and take care!

Warm regards,
Yassine

Yellowstone and the Grand Tetons · the United States - Jun 9 - Jun 14, 2019

Traveler: Alexandra p. - Local specialist: Ben Sander

We took our dad on a birthday trip to Yellowstone and grand Tetons and Ben (and Kim Kim) did a great job identifying awesome accommodation options and taking into account that we did not want to spend the whole trip driving. As a bonus, our trip coincided with the start of guided ranger tours so the trip timing could not have been better.

Lodging at grand Tetons, suggestions in Jackson, and off the beaten path adventures such as trout lake made a big difference in our trip. Kim Kim (and Ben)... read more

We took our dad on a birthday trip to Yellowstone and grand Tetons and Ben (and Kim Kim) did a great job identifying awesome accommodation options and taking into account that we did not want to spend the whole trip driving. As a bonus, our trip coincided with the start of guided ranger tours so the trip timing could not have been better.

Lodging at grand Tetons, suggestions in Jackson, and off the beaten path adventures such as trout lake made a big difference in our trip. Kim Kim (and Ben) did a great job Taking the edge off all the planning and research that would have normally been involved in this type of trip.

Great Trip to Chile - February · Chile - Feb 5 - Feb 14, 2020

Traveler: Alice H. - Local specialist: Nicholas Colombo

Great Trip to Chile - February

Nicholas helped us to organise a great itinerary in Chile at very short notice due to a change in holiday destination!

During our trip we visited Santiago, Vina del Mar, the Atacama desert and then down to Patagonia;. The tours and guides were all fantastic and we managed to fit a lot in in the 10 days we had available and felt like we had seen a lot of Chile by the end of our trip.

The stand out experiences were seeing the geysers in Atacama, visiting... read more

Great Trip to Chile - February

Nicholas helped us to organise a great itinerary in Chile at very short notice due to a change in holiday destination!

During our trip we visited Santiago, Vina del Mar, the Atacama desert and then down to Patagonia;. The tours and guides were all fantastic and we managed to fit a lot in in the 10 days we had available and felt like we had seen a lot of Chile by the end of our trip.

The stand out experiences were seeing the geysers in Atacama, visiting Magdalena Island with the penguins and viewing amazing glaciers in Patagonia.

Nicholas was always extremely helpful and available to answer any questions we had; the expert planning meant that everything went really smoothly - overall a big thumbs up!

Chile is such a vast country that next time we visit we would plan to focus on Patagonia and spend some time hiking in the national parks.

Thank you,
Alice and Andy

Amazing experience with lovely people · Nepal - Feb 11 - Feb 26, 2020

Traveler: Lavanya V. - Local specialist: Sangita Bajracharya

Sangita, Bipin were wonderful - they were generous with their time, friendly, and looked after my brother and I very well. Every aspect of our trip was planned well and we knew that they were always available to help if we needed anything. Cannot recommend anyone more. We spent 9 days trekking the Tamang heritage trail followed by the Langtang trek with our guide Palsang and our Porter Kazu, both organised by Sangita. Trekking with knowledgable and friendly experts ensured our safety and... read more

Sangita, Bipin were wonderful - they were generous with their time, friendly, and looked after my brother and I very well. Every aspect of our trip was planned well and we knew that they were always available to help if we needed anything. Cannot recommend anyone more. We spent 9 days trekking the Tamang heritage trail followed by the Langtang trek with our guide Palsang and our Porter Kazu, both organised by Sangita. Trekking with knowledgable and friendly experts ensured our safety and made the experience much more enjoyable. My brother and I plan to return to Nepal one day and plan to organise any trip we book with Sangita!

Sangita Bajracharya profile photo
Sangita Bajracharya, local specialist, responded to this review:

Dear Lavanya,

Thank you so much for the wonderful review. We are glad to hear that both you and your brother had a great travel experience with us. We look forward to seeing you back in our country Nepal someday :)

Please take care.

Best Regards From Nepal
Sangita and HNB Team

Well organized trip. · Greece - Jul 18 - Jul 25, 2020

Traveler: John M. - Local specialist: Maria Kytea

Well organized trip, thanks to Maria and Dmitri. Transports were smooth and punctual with excellent drivers. Our driver in Athens was extremely helpful. Host hotels were clean, comfortable, and accommodating. The farm tour in Megalochori was a surprise and delight and our host guides were excellent. A bit more information with regard to this farm for review purposes would be helpful. Thanks again!

Maria Kytea profile photo
Maria Kytea, local specialist, responded to this review:

Hi John,

Thank you very much for your review. I am so glad to hear that you enjoyed your trip to Greece!
It was a pleasure for me to be a part of this memory and offer you a comfortable and safe trip.

I will share your lovely feedback with our team, guides, and drivers as well.

If you decide to visit again just let us know!

All the best,
Maria Kytea

It was very easy to plan our trip with the tr... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Fran D. - Local specialist: Randall Jiménez

It was very easy to plan our trip with the trip planner. We were able to choose the types of things that we wanted to do like hiking & eliminate those that we weren’t interested in doing such as no shopping. We could also choose the areas that we wanted to visit. Randall coordinated everything so we didn’t have to worry about transportation or guides. It was all included. It’s a great way to explore such a beautiful country. Our hotels were all very nice. I would recommend KimKim to arrange a trip to Costa Rica.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Fran,

What a nice surprise to hear from you after all these months. I hope you, Paul and your relatives are doing well.

I certainly want to thank your feedback for the trip that you took to our country last February and it makes me happy to read that you found the whole process very smooth, which is actually the main purpose of our service, to make the vacation arrangements to our clients an unstressful process.

We wish you all health and strength during these difficult times.

Best,
Randall

Fabulous support and planning.I would like ... · Iceland - Mar 5 - Mar 12, 2020

Traveler: Neha B. - Local specialist: Anuj Mahat

Fabulous support and planning.

I would like to thank kimkim team for planning our dream destination trip-Iceland, hassle free.
Really appreciate the assistance provided by Anuj,he was very helpful and did all necessary changes which we requested during our trip planning ...he used to always call and discuss and know our requirements .

The partners or vendors associated with the kimkim team during our trip too were good.

I would highly recommend kimkim travel as they are trustworthy.

Regards,
Neeha

Where to start - this trip was perfection!!! · Costa Rica - Mar 10 - Mar 21, 2020

Traveler: Kimberley B. - Local specialist: Francisco Herrera

Where to start! This trip was perfection. From the greeting at the airport by an incredibly knowledgeable driver who gave us such insight into the area that we already felt at home by the time we arrived at Tabacon. Every tour guide we had was on time, extremely informative (not only about the specific adventure but about the country) and each one had an amazingly warm personality. We saw every animal that we had hoped to see and some we didn't even know about! We started in Arenal; then to... read more

Where to start! This trip was perfection. From the greeting at the airport by an incredibly knowledgeable driver who gave us such insight into the area that we already felt at home by the time we arrived at Tabacon. Every tour guide we had was on time, extremely informative (not only about the specific adventure but about the country) and each one had an amazingly warm personality. We saw every animal that we had hoped to see and some we didn't even know about! We started in Arenal; then to Monteverde and finished in Conchal. It gave us such an amazing appreciation of so many different aspects of Costa Rica.

When I started thinking about this trip, I had a fairly specific idea of what we wanted to do. This was a trip for me and my 24 year old daughter. Alex and Francisco came up with a custom itinerary that far surpassed anything I could have thought up. They listened to everything I said and turned my ideas into a trip that became a trip of a lifetime. During the planning process they were with me the whole time. Always available by email and phone, to go over any question I had. We were there when the Corona virus just started to impact the US. By the time we left we were one of eight guests at our hotel. During the last week of the trip, the Costa Rican government closed their borders to incoming non-residents. Not only did everything go as planned, but as they were trying to get people home and deal with all of the cancellations, we never felt like we weren't being taken care of.

I could write a book about this trip and how amazing it was and I have Alex and Francisco to thank for that. If I could - I would go back tomorrow morning and have them plan everything. I plan to do just that next year as soon as I possibly can.

Francisco Herrera profile photo
Francisco Herrera, local specialist, responded to this review:

Thank you Kimberly.

We are very glad to hear that you had a wonderful Adventure of a Lifetime here in Costa Rica. We were honored with the opportunity to host you in our country.

Honeymoon in Argentina during COVID-19 · Argentina - Mar 8 - Mar 18, 2020

Traveler: Jenna Q. - Local specialist: Emilce Alonso

My husband I are traveled to Argentina for our honeymoon and Emi helped us plan the perfect itinerary. Emi had great suggestions for our getaway, and accommodated all of our requests. Unfortunately the end of your trip was impacted by the COVID-19 pandemic, and we had to return home sooner than anticipated, but we were able to enjoy the time that we had. We thoroughly enjoyed our private tour of Buenos Aires with Federico, our private tour of the Brazilian side of Iguazu Falls. Mendoza was... read more

My husband I are traveled to Argentina for our honeymoon and Emi helped us plan the perfect itinerary. Emi had great suggestions for our getaway, and accommodated all of our requests. Unfortunately the end of your trip was impacted by the COVID-19 pandemic, and we had to return home sooner than anticipated, but we were able to enjoy the time that we had. We thoroughly enjoyed our private tour of Buenos Aires with Federico, our private tour of the Brazilian side of Iguazu Falls. Mendoza was the highlight of our trip. We loved all of the hotels that Emi booked/suggested for us. We were only able to spend one night in El Calafate, and unable to do any of our planned excursions in Calafate/Chalten, but we will be back! Emi stayed in constant contact with us after COVID-19 travel restrictions started being implemented, and even gave us her personal phone number. We highly recommend Emi if you are planning a trip to Argentina!

Emilce Alonso profile photo
Emilce Alonso, local specialist, responded to this review:

Jenna and Victor,
I want to thank you once again for trusting me to organize your honeymoon.
I am very happy to know that you have been able to fully enjoy your stay in Buenos Aires, as well as in Iguazu and Mendoza. :D
I am sorry that you were not able to finish your trip in El Calafate correctly due to the global situation of the COVID-19. It was a complicated situation as it was an hour by hour issue, but fortunately, you managed to get home before borders were totally closed.
I really... read more

Jenna and Victor,
I want to thank you once again for trusting me to organize your honeymoon.
I am very happy to know that you have been able to fully enjoy your stay in Buenos Aires, as well as in Iguazu and Mendoza. :D
I am sorry that you were not able to finish your trip in El Calafate correctly due to the global situation of the COVID-19. It was a complicated situation as it was an hour by hour issue, but fortunately, you managed to get home before borders were totally closed.
I really hope to receive you on another occasion so you get to know the rest of Argentina.
It was a pleasure to meet you! :)
Emi

Oliver was great managing the whole COVID19 s... · Colombia - Mar 12 - Mar 21, 2020

Traveler: Sayu J. - Local specialist: Oliver Fischer

Oliver was great managing the whole COVID19 situation, ensured I had the most uptodate information so I could make an informed decision to leave as soon as i possibly could. And for that, I am incredibly grateful to his situational awareness. Even though I couldn't enjoy everything Colombia had to offer, I was well looked after with really great accommodation and itinerary options. Thank you Oliver!

Wonderful cycling (South Island of New Zealand) · New Zealand - Mar 1 - Mar 15, 2020

Traveler: Penelope C. - Local specialist: Valentin Puech

I wrote to Kim Kim re cycling in NZ having some ideas of what we wanted (and what we did not want). Valentin responded immediately and through some correspondence we planned 2 weeks cycling in Sth Island of New Zealand. He understood our needs and catered to our preferences. The choice of trails, accommodation and attention to detail was fantastic (the trip itself was amazing, so varied in scenery and types of trails. We loved the small towns, the unique accommodations and people, having our... read more

I wrote to Kim Kim re cycling in NZ having some ideas of what we wanted (and what we did not want). Valentin responded immediately and through some correspondence we planned 2 weeks cycling in Sth Island of New Zealand. He understood our needs and catered to our preferences. The choice of trails, accommodation and attention to detail was fantastic (the trip itself was amazing, so varied in scenery and types of trails. We loved the small towns, the unique accommodations and people, having our luggage transported and the organizations of shuttles to and from airport, train and buses and the bicycle company to provide bicycles, support and guidance for the cycling and even suggestions for hikes to do at Mt Cook. Certainly a most memorable experience and a patch of blue while the storm clouds of Covid-19 gathered. We finished the trip on a real high with many lovely memories to carry us through our isolation/quarantine on returning home.

Valentin Puech profile photo
Valentin Puech, local specialist, responded to this review:

Thank you so much Penny, it was a pleasure helping you organising your trip! All the best. Valentin

Excellent Service · Colombia - Mar 11 - Mar 19, 2020

Traveler: Natasha C. - Local specialist: Margoth Rico

We cannot be more impressed with the exceptional service provided by Margoth @ Aracanto on our Colombia trip. We found her on kimkim.com to help us put together a 10-day itinerary. She promptly responded to our emails, eloquently answered every little query and request and gave excellent recommendations and options for every aspect of the trip. Our itinerary was unfortunately truncated by the COVID pandemic travel restrictions but we have nothing but praise for Margoth’s concern and support... read more

We cannot be more impressed with the exceptional service provided by Margoth @ Aracanto on our Colombia trip. We found her on kimkim.com to help us put together a 10-day itinerary. She promptly responded to our emails, eloquently answered every little query and request and gave excellent recommendations and options for every aspect of the trip. Our itinerary was unfortunately truncated by the COVID pandemic travel restrictions but we have nothing but praise for Margoth’s concern and support for us as we embarked on our tenuous four-flight journey home to Australia. We felt very well looked after from the first moment until arriving back on home soil. We highly recommend Margoth @ Aracanto if you are planning a trip to this beautiful, proud and wonderful country. We will be back! Thanks for everything Margoth!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Natasha, thank you for your review and it has been a pleasure meeting you and Ake!
And Thank You for visiting Colombia! We are very glad you enjoyed your stay in our country!
We look forward to having you back, and in the meantime please take care.
Best wishes, Margoth

Bruce

Chile March 2020 · Chile - Mar 5 - Mar 12, 2020

Traveler: Bruce R. - Local specialist: Maria Barciela

This is the 14th day of my isolation. I left Santiago. a city then filled with smiling friendly people going about their chores and lives. to return to a place filled with fear and going deeper in civic shutdown, where some are even being encouraged to tell on one another for alleged breaches of the new normal. And I am so thankful for the ten wonderful days we spent in Chile with all of you looking out for us.

I can truly say that our visit owes much of its magic to the care and... read more

This is the 14th day of my isolation. I left Santiago. a city then filled with smiling friendly people going about their chores and lives. to return to a place filled with fear and going deeper in civic shutdown, where some are even being encouraged to tell on one another for alleged breaches of the new normal. And I am so thankful for the ten wonderful days we spent in Chile with all of you looking out for us.

I can truly say that our visit owes much of its magic to the care and thoughtfulness of our handlers and hosts. So I want to thank Maria and Lilia and Across Argentina for planning and organizing our Desert and Wine Tour. Your itinerary and accomodation selections were spot on . The local Tour operators Chile Roads and CI Mundo were very professional and always prompt. The tour guides were very friendly and so very helpful. We learned so much from them all, But I want to especially recognize Nelson Silva, a warm and caring person. We came to appreciate his efforts greatly, In general the tour guides (four guides) were enthusiastic about their work and very knowledgeable Their employers should be very pleased with their work Without the guides and drivers such as these, a tour is empty. And ours were full of life and captivating.

Thank You all Please be sure that you share our gratitude with them all

Fantastic 21 Day trip · Vietnam - Feb 27 - Mar 18, 2020

Traveler: Judy A. - Local specialist: Andy Carroll

Although Andy's name is listed as our local specialist - in reality all credit goes to Ha! We had never worked with a tour company before, but KimKim came highly recommended by my brother who had used them last year. Ha worked so closely with us in the planning - showing genuine flexibility and modifying the program to our exact specifications. We were in Vietnam and Cambodia with another couple - and had a wonderful trip. Even as the pandemic spread - Ha made sure we were safe and... read more

Although Andy's name is listed as our local specialist - in reality all credit goes to Ha! We had never worked with a tour company before, but KimKim came highly recommended by my brother who had used them last year. Ha worked so closely with us in the planning - showing genuine flexibility and modifying the program to our exact specifications. We were in Vietnam and Cambodia with another couple - and had a wonderful trip. Even as the pandemic spread - Ha made sure we were safe and aware of changing dynamics. Fortunately, we stayed one step ahead of the virus and enjoyed all the sites and fabulous hotels booked by KimKim. We visited Hanoi, took the train to Sapa (I preferred the van back!) where we trekked amongst the tribes, enjoyed the stunning Halong Bay on a lovely small ship, spent a few days in Angor Wat (with a picnic and massages in a "secret sacred spot"), Saigon and then relaxing on the beach at our favorite hotel - La Veranda in Phu Quoc. Would highly recommended Kim Kim and Ha to anyone planning this trip of a lifetime (when we can all travel again!)

Trekking and tiger safari · Nepal - Mar 12 - Mar 22, 2020

Traveler: Christopher D. - Local specialist: Chhewang Lama

We did a semi custom trip (11 day) for three with some moderate trekking in Annapurna region, tiger safari in Bardia NP, with some cultural activities in Kathmandu. The trip was well organized and flexible. I only provided some general guidance on my desires and Chhewang made suggestions and tied it all together after some feedback from me. We all enjoyed the trekking and the tiger safari, where we we able to see 4 tigers in the wild over 2 days.
Our trip was interrupted by the covid-19 virus... read more

We did a semi custom trip (11 day) for three with some moderate trekking in Annapurna region, tiger safari in Bardia NP, with some cultural activities in Kathmandu. The trip was well organized and flexible. I only provided some general guidance on my desires and Chhewang made suggestions and tied it all together after some feedback from me. We all enjoyed the trekking and the tiger safari, where we we able to see 4 tigers in the wild over 2 days.
Our trip was interrupted by the covid-19 virus with us being one of the last tour groups. Luckily it was near the end of trip, but there were several scares that the airport would be shutdown to international flights. Chhewang and others were very supportive and helpful in altering the last few days of our trip to try to leave early. We ended up making it out about 36 hrs before the airport closed.
We will consider using the company again for a future trip to Bhutan.

Chhewang Lama profile photo
Chhewang Lama, local specialist, responded to this review:

Hi Christopher

Thank you very much for your positive feedback. It is indeed our pleasure to host you and your daughters to Nepal. Amazing you saw Tiger! Thanks for sharing those pic. And videos. Those were awesome. it was sad during the end of your trip due to covid-19. However, we are happy that you made it safe Home.
Rest assured we are very much looking forward to greeting you again and host you to Nepal or Bhutan trip in near future.

Best wishes 


Chhewang

Lisa

Kim Kim exceeded expectations · Costa Rica - Feb 22 - Feb 29, 2020

Traveler: Lisa H. - Local specialist: Carlos Rodriguez

We had a great time in Costa Rica. Carlos did an excellent job organizing our trip. All of the hotels were wonderful and check-in was seamless. I am usually a do-it yourself travel planner, but would highly recommend KimKim for a work free trip if you would like to go multiple places.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Good afternoon Lisa from sunny and shiny Costa Rica!
It was my pleasure make this trip come true for you, I’m si thankful for visiting our country and I ‘m happy about you because Got it!
Thank you for your feedback trip I really appreciate it, I hope you can visit us in the future when everyone will be safe and ready to travel again!
Take care and Pura Vida Amiga!
Carlos.

Fantastic Trip to Vietnam! February 27-March 17 · Vietnam - Feb 27 - Mar 18, 2020

Traveler: Christine P. - Local specialist: Andy Carroll

We recently returned from an amazing 3-week trip to Vietnam, with a short detour to Cambodia. Ha at KimKim was so incredibly responsive in helping us plan the trip and continuing to customize it for us all the way to the end. She made it absolutely seamless with guides and drivers greeting us exactly as planned, and the hotels she selected more than met our expectations.

Some highlights were riding around Hanoi on a motorbike (driver provided!), biking and cooking classes in Hoi An (and... read more

We recently returned from an amazing 3-week trip to Vietnam, with a short detour to Cambodia. Ha at KimKim was so incredibly responsive in helping us plan the trip and continuing to customize it for us all the way to the end. She made it absolutely seamless with guides and drivers greeting us exactly as planned, and the hotels she selected more than met our expectations.

Some highlights were riding around Hanoi on a motorbike (driver provided!), biking and cooking classes in Hoi An (and everything about Hoi An), kayaking in Ha Long bay, and a day traveling by boat in the Mekong Delta.

We were also incredibly grateful that we were able to go on our trip and return safely during a time when the Coronavirus was spreading. Vietnam had no active cases when we arrived on 2/27, but infected travelers from Europe began to bring in the virus about a week later. Ha let us know immediately when some potentially infected travelers stayed at a hotel where we were booked, and arranged for us to stay at a different hotel. She also arranged on a moment's notice for us to leave Saigon on an earlier flight to Phu Quoc island so that would could relax and be less concerned about staying in a congested city.

We would not hesitate to recommend Ha and KimKim and to use them again...when everything settles down:)

Erica

Wonderful Costa Rica · Costa Rica - Feb 29 - Mar 11, 2020

Traveler: Erica D. - Local specialist: Randall Jiménez

Our trip was wonderful. We saw heaps of fauna and flora and were well looked after by knowledgeable, friendly guides & drivers.
Randall's activity suggestions were appropriate for our group, we enjoyed all of them.
Thanks Randall.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Erica,

Thank you for your comments, I am so glad that you and your party have enjoyed the trip that we organized for you and that you have had the chance to watch a lot of flora and fauna, which was the goal for you all since the very beginning.

We hope to have the chance to welcome you again any other time in the future,

Best,
Randall

Peter

Thank you kimkim. I had an amazing time in Ru... · Russia - Feb 29 - Mar 18, 2020

Traveler: Peter G. - Local specialist: Sean Stewart

Thank you kimkim. I had an amazing time in Russia.

The dealings I had with kimkim in planning my trip - 18 days encompassing Saint Petersburg, Moscow, Suzdal and Vladimir - were amazingly efficient. Their responses were quick and detailed. It was great being able to deal all the time with people in Moscow and Saint Petersburg who were on the ground and able to provide quick support in those very rare moments in a trip where something goes off the rails.

Beyond Saint Petersburg, I really had... read more

Thank you kimkim. I had an amazing time in Russia.

The dealings I had with kimkim in planning my trip - 18 days encompassing Saint Petersburg, Moscow, Suzdal and Vladimir - were amazingly efficient. Their responses were quick and detailed. It was great being able to deal all the time with people in Moscow and Saint Petersburg who were on the ground and able to provide quick support in those very rare moments in a trip where something goes off the rails.

Beyond Saint Petersburg, I really had no idea what to expect of Russia, so I really appreciated the exciting options and ideas presented to me, and given I was travelling at the end of winter, choices which took account of the seasons, places being open and tourist numbers.

It was great having local guides. All were good English speakers and all were amenable to adjusting plans on the basis of the things I was really interested in. I particularly enjoyed the company of Victor, Natasha and Alex who were very passionate about their cities and ‘clicked’ with me.

One decision I made early in the planning was to use drivers only when absolutely necessary and, instead, to get around on public transport as much as possible, I think a really good decision to get to experience the surprises which you can get as you’re walking around a city.

As for highlights, there were so many. And it was so wonderful being “low season” to be at places like Catherine Palace and the Hermitage with very few other people. Imagine standing in front of Da Vinci’s Madonna and Child for five minutes - and you’re the only person in the room, or taking photos in one of the State rooms at Catherine Palace and there being no one else in the picture.
Very pleased Sean talked me into visiting Suzdal and Vladimir which were not initially on my list of places to go. It was great seeing some of the smaller medieval towns and experiencing the life outside of the big cities.

Sean Stewart profile photo
Sean Stewart, local specialist, responded to this review:

Thank you, Peter, for your kind words, it was a privilege to have you as our guest!

Brianna

Great Local Specialist - Disappointing reaction and accomodation to global COVID-19 emergency · South Africa - Mar 8 - Mar 21, 2020

Traveler: Brianna D. - Local specialist: Stephanie Louw

I was very impressed with Stephanie. She was wonderful and i would reccommend her and book with her again. We were loving our trip but then the Government of South Africa declared a national disaster and the Canadian Government ordered all Canadians abroad to come home so we needed to leave our trip early and forego our 2 nights at Addo Elephant park, our 3 night safari at Hlosi and our flight on safair back to Cape Town. Given the circumstances, I am extremely shocked and upset that we... read more

I was very impressed with Stephanie. She was wonderful and i would reccommend her and book with her again. We were loving our trip but then the Government of South Africa declared a national disaster and the Canadian Government ordered all Canadians abroad to come home so we needed to leave our trip early and forego our 2 nights at Addo Elephant park, our 3 night safari at Hlosi and our flight on safair back to Cape Town. Given the circumstances, I am extremely shocked and upset that we have not been refunded for the portion foregone. I am also still waiting on paperwork to show what we lost having to leave early so that i can at least try to make a claim through travel insurance. Please advise. Thank you, Brianna Davies

Our first driver Otto with Desafio was great!... · Costa Rica - Mar 10 - Mar 15, 2020

Traveler: Robert S. - Local specialist: Yenyi Fu

Our first driver Otto with Desafio was great! He practiced Spanish with us the whole time so we could converse better the rest of the time. Loved our white water rafting with Steven as our guide. Then Otto safely got us to the Baldi Hotel with s restaurant recommendation in LaFortuna—LaStreet—which we tried one night—wonderful. Really enjoyed the Hot Springs at the hotel! Had a nice hike on the lava flows of the volcano and then a nice dinner at Tabacon Springs and enjoyed their springs... read more

Our first driver Otto with Desafio was great! He practiced Spanish with us the whole time so we could converse better the rest of the time. Loved our white water rafting with Steven as our guide. Then Otto safely got us to the Baldi Hotel with s restaurant recommendation in LaFortuna—LaStreet—which we tried one night—wonderful. Really enjoyed the Hot Springs at the hotel! Had a nice hike on the lava flows of the volcano and then a nice dinner at Tabacon Springs and enjoyed their springs for an hour—not as hot as Baldi and more crowded. Crowded bus to Monteverde and very bumpy !! But got to Fonda Vela Hotel and enjoyed our Noctural Hike—didn’t think we got to see as much as we expected after we compared our evening with other at our hotel that had done a hike with another company, Really enjoyed the zip lining and since we were the last stop for the bus driver he kindly drove us another 1.5 km to the entrance to the Cloud Forest so we could see it and get a hike in. Were sad to have to head home—but in light of COVID-19 we timed our visit perfectly.

Yenyi Fu profile photo
Yenyi Fu, kimkim staff, responded to this review:

Hi Robert,

Glad to hear that you enjoyed your trip to Costa Rica. It was really timed to perfection, such that you were able to see everything on your list.

Best,
Yenyi

chili with a corons sauce on top · Chile - Mar 7 - Mar 10, 2020

Traveler: Rene V. - Local specialist: Virginia Crivelli

so here we are
not yet home
but almost with these strange circumstances..........
a big thank you to Vi for organising this trip already last summer
long before Corona hit while we were in Chile
how shall i start
good things first
txs for the arrngments and the support
pucon was good
the climbing was though and guides ( Eduardo ) very helpfull and comprehensive
HuiloHuilo was super
puerto varas was not so good as hotel .... but the Corona was laready there
chiloe we missed ( and this would... read more

so here we are
not yet home
but almost with these strange circumstances..........
a big thank you to Vi for organising this trip already last summer
long before Corona hit while we were in Chile
how shall i start
good things first
txs for the arrngments and the support
pucon was good
the climbing was though and guides ( Eduardo ) very helpfull and comprehensive
HuiloHuilo was super
puerto varas was not so good as hotel .... but the Corona was laready there
chiloe we missed ( and this would heve been very far away of Puerto varas to get back on the plane)
but Vi made it work
we stayed one day longer and the left for Santiago just to make shure
we could change the flight tickets with the help of the hotel and backed up efficiently by your emergency nr personel
txs again
renting the car in Europ car is always somehow a desilusion
the car promised was ( of course...) not available
the altenative was not what we had expected
these companies always flaw you one way of the other !
the highway billing system is somewhat crazy
we had no cash when leaving Temuko
so the billed us 5€ for the first 500 m highway as we had to get on the usual way tp Pucon
and around Puerto varas one had to pay every single time we hit the highway
not so expensive but not fair i felt ! at least unexpected
but then again chili is super scenic and very friendly and helpfull people
just this coronoa infection busted it up
txs for having us here
thank you for your dedication Vi !
rgds
rene and chantal on our way out tomorow we hope

Virginia Crivelli profile photo
Virginia Crivelli, local specialist, responded to this review:

Rene, thank you for your kind words.
I'm happy that overall you had a good experience in Chile and more considering the circumstances.
I'm sorry about the experience with the rental car but, I'm happy to know that you did enjoy the stunning landscapes Chile has to offer :)
I hope you had a nice flight back home.

Best regards, Vi

amanda

Our guide in Yangon, Linn Linn and our bike g... · Myanmar - Mar 8 - Mar 14, 2020

Traveler: amanda p. - Local specialist: Linn Linn

Our guide in Yangon, Linn Linn and our bike guide Nay (apologies for spelling) were both excellent, well informed, helpful and pleasant to be with. The transfers, accommodation, food and cycling were great. The amazing temples in Bagan and the view from Popa Mountain were beautiful as were the sunsets and the river cruise.

Linn Linn profile photo
Linn Linn, local specialist, responded to this review:

Thank you Amanda for this excellent trip review. I will share your good feedback to our team and especially to our guides guides as well.

Looking forward to seeing you again in Myanmar.

Best regards,
Linn Linn

Perfect planning, perfect execution, perfect vacation · Costa Rica - Mar 9 - Mar 16, 2020

Traveler: Sarah B. - Local specialist: Adriana Prado

Everything Adriana planned was exactly what we were looking for - we somehow managed to zip line, snorkel, go rafting, AND lay around on the beach. Schedules went smoothly, and when there was an update to our excursion (because of the tides), a new voucher was delivered to our hotel and we didn't miss a beat.
This was an incredible vacation. The transportation was great, the hotels were lovely, and the activities were perfect. I can't imagine planning another trip like this to Costa Rica without Adriana's guidance.
I cannot recommend this service highly enough.

Costa Rica · Costa Rica - Mar 12 - Mar 19, 2020

Traveler: Nancy A. - Local specialist: Yenyi Fu

Kimkim made my trip to Costa Rica a dream come true. I will be using them for my next trip—for sure!! My transportation, hotels and activities were first class, and they were not possible without Kimkim’s guidance and expertise.

Yenyi Fu profile photo
Yenyi Fu, kimkim staff, responded to this review:

Thanks for your lovely review, Nancy. I hope we will have a chance to help you with another trip soon.

Best,
Yenyi

We had a wonderful time until Corona19 came.... · Morocco - Mar 9 - Mar 19, 2020

Traveler: Sheila A. - Local specialist: Abdellah El Asely

We had a wonderful time until Corona19 came. Pleased with the the way our change was handled. Our driver Samir was wonderful and so kind.. Loved the 3 cities we were able to visit. Did not like the accommodations in Fes but the food was great and the staff were spectacular. Would recommend the company to anyone( very efficient)

Would highly recommend you put Colombia on your trip list. · Colombia - Feb 18 - Mar 10, 2020

Traveler: fern k. - Local specialist: Fabían Levasseur

We were soooo impressed with the trip. Everything went smoothly. All guides and drivers were early and eagerly awaiting us. ALL Colombians were so friendly to us.
We felt safe and well taken care of the whole trip. We had a pretty aggressive agenda but enjoyed discovering beautiful Columbia visiting many different regions. The trip to Chingaza was a great last minute addition and our guide Juanita was fabulous. We LOVED Medellin region and especially the commune 13 visit- our guide... read more

We were soooo impressed with the trip. Everything went smoothly. All guides and drivers were early and eagerly awaiting us. ALL Colombians were so friendly to us.
We felt safe and well taken care of the whole trip. We had a pretty aggressive agenda but enjoyed discovering beautiful Columbia visiting many different regions. The trip to Chingaza was a great last minute addition and our guide Juanita was fabulous. We LOVED Medellin region and especially the commune 13 visit- our guide Marcel was full of information, enthusiasm, and energy.
Our coffee tour was awesome - suggest including lunch (as some groups had - we had coffee and a snack). Cocora was great but our guide Juan was very average - didn't really want to take us on the full loop were had arranged for???? turns out the wilder part of the loop that he didn't want to take us on initially was the best part of the hike.
The 4 day lost city trek was hot, humid, steep and challenging but sooooo worth it - we had great guides and were surprised at the comfort (and bed-bug proofing) and food at the facilities along the trek. The fresh fruit along the trek was soooooo awesome.
Tayrona was beautiful - we skipped the lines into the park as our guide knew people which was awesome - apparently the park had just re-opened after being shut down for a month and people were waiting hours and were even being turned away.
We spent 6 hours in San Andreas waiting for our flight home and it would not have suited us - we did a tour by cab and then walked the malecon / beach . Enjoyed Providencia much more - 4 nights was perfect there. We dove only one day as the reefs are not in great shape. We rented a side by side vehicle to tour the island one day which was great -beautiful beaches. I would highly recommend to others as an activity going to the Lighthouse theatre that shows the black crab migration and culture of the island to everyone- also has an awesome view of the sunset with drinks and decent food. The hike to the peak and meditation rock was so awesome. Deep blue accommodations were awesome but the restaurant was just slightly above average. The food and service was much better at Caribbean Place Donde Martin.

Cartagena was interesting but too hot and busy for our liking - that's just us. We know people who loved staying there because it was sunny, hot, busy, with lots of places to shop and eat - we much preferred Bogota and especially Medellin as far as cities go. The market and cooking class were super interesting.

Overall we were very pleased with our visit - the itinerary suited us and really allowed us to experience as much of Colombia as possible in 3 weeks. We were so impressed with how smoothly everything went and how friendly and helpful Colombians are. This was also a reasonably priced holiday as far as eating and drinking once you are in Colombia.
We will definitely be recommending Colombia to our friends.

Awesome family trip to Colombia · Colombia - Feb 23 - Mar 2, 2020

Traveler: Marianne V. - Local specialist: Margoth Rico

We had an amazing family trip to Colombia thanks to Margoth and her team. We were a party of 7, including children and grandparents, and we wanted to get a taste of everything that Colombia has to offer in an 8 day trip. Already at the planning stage Margoth completely understood what we were looking for in terms of activities, culture, nature, hotels and comfort. She put together a great trip for us and we just had to click “yes” and everything was booked and organised for us. Our trip... read more

We had an amazing family trip to Colombia thanks to Margoth and her team. We were a party of 7, including children and grandparents, and we wanted to get a taste of everything that Colombia has to offer in an 8 day trip. Already at the planning stage Margoth completely understood what we were looking for in terms of activities, culture, nature, hotels and comfort. She put together a great trip for us and we just had to click “yes” and everything was booked and organised for us. Our trip took us to the coffee region, Cartagena and the Rosario islands.

Here are some of the highlights of our trip:

Coffee region:
- Cócora valley; a fantastic nature experience and hike with a private local guide and a visit to the beautiful village of Salento.
- Interesting visit to a coffee farm with a private guide including a coffee tasting.

Cartagena:
- Amazing city and great food. All the restaurant bookings that Margoth and her team had prepared for us, were great!
- Bovedas de Santa Clara: Super charming hotel with apartment like rooms fitting up to 6 people with a great location in the old town.
- Entertaining chocolate making workshop (particularly fun for the kids).
- Highly recomendable private cooking class for the whole family in an authentic French-Caribbean food restaurant in Getsemani.

Rosario islands:
- The trip out to islands was fun for everyone
- The natural aquarium is a “must see” for adults and children
- A nice bike ride and kayak trip with the children on isla grande

The colours, the food, the people and the service in Colombia are all fabulous.

We were so well taken care of by Margoth and her team and felt very safe throughout our whole trip. She contacted us every day to make sure we were happy. At every turn we had someone waiting for us to take us to our next activity and adventure. All bookings were made for us, and when we decided to change one night on the islands for one night in Cartagena, Margoth and her team did everything in their power making it happening for us on a few hours notice.

We will definitely use KimKim again and we warmly recommend Margoth and her team for anyone looking for a special and tailor made trip to Colombia.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Marianne, muchas gracias! It is a pleasure meeting you and your family, and helping you with your trip! I really hope you come back to Colombia, and we wish you all the very best in the meantime! Margoth

Fantastic tour! · Jordan - Mar 9 - Mar 13, 2020

Traveler: Kate A. - Local specialist: Margherita Clerici

Ahh we had such a fantastic time in Jordan and the tour was great! It covered everything we wanted to do and more. Margherita was super helpful and organised our trip very efficiently. Our driver was lovely and made sure we had a good time. When there was extra things we wanted to do, it was never too much trouble. Highly recommend KimKim and will definitely be using them again in the future. Thanks to all the team,
Kate and Rich (UK)

Margherita Clerici profile photo
Margherita Clerici, local specialist, responded to this review:

dear Kate, thank you so much for your amazing feedback, it has been a pleasure to have you in Jordan and I will pass your kind words to the driver as well

Thank you for travelling with In2Jordan!

Jeffrey

Patagonia - Chile and Argentina · Argentina - Mar 8 - Mar 18, 2020

Traveler: Jeffrey B. - Local specialist: Erin Wiley

Erin was wonderful to work with for this trip! She was extremely helpful with planning everything and making a trip that included what I was looking for and in the budget I was working with. She was very patient with me and answered all questions that I had along the way.
The times in Torres de Paine was amazing, with great weather and beautiful views. Perito Moreno glacier was also amazing!
I was thrilled with my trip. Thank you again to Erin for all your work in helping to make it happen!!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Wow, amazing photos Jeff! Thank you kindly for the wonderful review and for always being a pleasure to work with throughout the planning process. I'm so happy that we were finally able to make this trip happen for you and I'm glad that you did enjoy it, and were also able to make it back home safely. Wishing you the best!

Perfect Spring break vacation - PERU!!! · Peru - Mar 4 - Mar 11, 2020

Traveler: Swetha B. - Local specialist: Liz Karen L. J.

Not sure where to start but this trip was pre-planned way ahead of time to accommodate our vacation and kids spring break for 2020! And NOT to forget our 15th wedding anniversary.
Liz! You have just been awesome through past 5months beginning with planning in mid November from Dallas, TX till completion of our tour in March & send us off safely back home town. Thanks for that awesome resort @ Paracas & amazingly beautiful views at tiny hotel @ Ollantaytambo.
Alexandria was the best guide we... read more

Not sure where to start but this trip was pre-planned way ahead of time to accommodate our vacation and kids spring break for 2020! And NOT to forget our 15th wedding anniversary.
Liz! You have just been awesome through past 5months beginning with planning in mid November from Dallas, TX till completion of our tour in March & send us off safely back home town. Thanks for that awesome resort @ Paracas & amazingly beautiful views at tiny hotel @ Ollantaytambo.
Alexandria was the best guide we had through the tour. Regardless of us having altitude sickness we made an attempt to take the tour later than the usual time in Cusco. The moment we met her she made us feel at home through the day & tour. She is just amazing, left us with beautiful memories.
Gabriel was equally good at Agus Calientes and up until Machu Picchu! He made sure kids were comfortable & answered every bit of those silly questions they had.
Gloria was too good during our stay at LIMA hotel. Took us around the city & gave us a tour around the musical water fountain. Kids had a wonderful time
And all of this wouldn't have been possible without you Liz & team kimkim amidst the virus fear. I would highly recommend and in future would travel the world with you all!!

Annette

great trip tp the galapagos · Galapagos Islands - Mar 10 - Mar 16, 2020

Traveler: Annette P. - Local specialist: Isabel Pérez

We had a wonderful trip to the Galapagos! the trip went smooth and we always had a guide to meet us at different islands upon arrival. Our guides were helpful and great at rectifying situations. For instance, my boyfriend and I were going to go on a snorkel/dive session. He was going to dive while I snorkeled, but we were going to be on the same boat. For some reason, I was instructed by one of the boat companies to go on a different boat. I assumed we were meeting together but thought it was... read more

We had a wonderful trip to the Galapagos! the trip went smooth and we always had a guide to meet us at different islands upon arrival. Our guides were helpful and great at rectifying situations. For instance, my boyfriend and I were going to go on a snorkel/dive session. He was going to dive while I snorkeled, but we were going to be on the same boat. For some reason, I was instructed by one of the boat companies to go on a different boat. I assumed we were meeting together but thought it was odd. Our guide Darwin recognized this and called the guide on my boat and asked them to turn around so we could be on the same boat. Darwin was great at looking out for us! Our flight also got delayed and he was able to change his schedule so that we could walk around the island more instead of wait for several hours in the airport. Also, I had left my phone charger on a different Island and Karina, our guide from that Island, had it sent to Darwin! I figured it was gone forever! All in all, the Galapagos is a wonderful place and we would love to return!

Morocco trip · Morocco - Mar 7 - Mar 14, 2020

Traveler: Gautam D. - Local specialist: Hakim Alibouche

Kimkim (through Hakim) provided excellent overall service, coordination of the total trip in Morocco and in their choice of Riads (hotels) in Fes and Marrakech. Hakim was particularly helpful and kept us informed at each step of the planning phase, working with us through several iterations

Local drivers arranged by Hakim were on time and courteous. Guides were also very good and informative. One minor delay was resolved promptly by Kimkim and Hakim.

We loved our Morocco trip from the... read more

Kimkim (through Hakim) provided excellent overall service, coordination of the total trip in Morocco and in their choice of Riads (hotels) in Fes and Marrakech. Hakim was particularly helpful and kept us informed at each step of the planning phase, working with us through several iterations

Local drivers arranged by Hakim were on time and courteous. Guides were also very good and informative. One minor delay was resolved promptly by Kimkim and Hakim.

We loved our Morocco trip from the mosque at Casablanca to the overnight stay in the desert and the palaces. And the medinas in Fes and Marrakech. Lovely country with a lot of history. Wish we had more days to also visit the rest of the country.

Hakim Alibouche profile photo
Hakim Alibouche, local specialist, responded to this review:

Hello Doc,

First of all, thank you very much for your feedback and your precious words. It's a great pleasure to hear you enjoyed your time and each service I arranged for you all over my beautiful country. Our suppliers will be also very happy to hear your feedback and I'll make sure in person to share it with them.

I will be very happy to have you here again in Morocco with a different plan; my country has too many areas and hidden sites to visit and I'll be very glad to arrange a new amazing experience for you!

Keep safe!

Best,
Hakim

Local Green Season travel lead by Jack came u... · Myanmar - Mar 10 - Mar 16, 2020

Traveler: helle h. - Local specialist: Jack Burma

Local Green Season travel lead by Jack came up with a suggestion to an itinerary for a private 1 person 7 days tour visiting Mandalay, Bagan, Kalaw and Inle Lake. I had a few tweaks and wishes he accommodated. I booked and he set the whole thing in motion. There were no glitches and everything went as I hoped for. Without fail I was collected , driven around and had the most wonderful expert guides where I arrived. I saw a lot and learned a lot about amazing Myanmar. I private tour expertly... read more

Local Green Season travel lead by Jack came up with a suggestion to an itinerary for a private 1 person 7 days tour visiting Mandalay, Bagan, Kalaw and Inle Lake. I had a few tweaks and wishes he accommodated. I booked and he set the whole thing in motion. There were no glitches and everything went as I hoped for. Without fail I was collected , driven around and had the most wonderful expert guides where I arrived. I saw a lot and learned a lot about amazing Myanmar. I private tour expertly organised is definitely the way of travel for me in the future. Kimkim.com and Jack can be highly recommended.

Jack Burma profile photo
Jack Burma, local specialist, responded to this review:

Thank you Helle for this excellent trip review. We're truly encouraged and we'll continue doing our great job.

May you be free and safe from Covid-19 and good health!

Looking forward to seeing you again in Myanmar.

Best regards,
Jack

Magical New Zealand · New Zealand - Mar 3 - Mar 16, 2020

Traveler: Blaine M. - Local specialist: Eloise Le Bout

Thanks to Eloise for planning our wonderful trip thru New Zealand. The highlight of our trip was staying at the Matuka Lodge in Twizel(Mount Cook). The flight over the glaciers were beyond memorable. The whole itinerary was very well planned and everything went smoothly. Thanks for all the recommendations. Till the next time.

Eloise Le Bout profile photo
Eloise Le Bout, local specialist, responded to this review:

Thank you Blaine, I am glad to read you enjoyed your trip in our beautiful country! I wish you some fantastic trips to come and will be happy to have you back in New Zealand if you wish to come back!
Kind regards
Eloise

Peter

Excellent trip. Amanda did an excellent job ... · Nepal - Feb 27 - Mar 5, 2020

Traveler: Peter S. - Local specialist: Amanda Delecca

Excellent trip. Amanda did an excellent job of understanding my requirements and tailoring a trip to my exact needs. She was very responsive in her communications and ensured that each aspect of the trip was handled smoothly.

The logistics of the trip were handled flawlessly; from various pick ups and drop offs (airport, hotels, trip legs, etc).

My guides were wonderful.

My cultural guide, Suman was extremely attentive and knowledgeable. I appreciated the personal touches; guiding me... read more

Excellent trip. Amanda did an excellent job of understanding my requirements and tailoring a trip to my exact needs. She was very responsive in her communications and ensured that each aspect of the trip was handled smoothly.

The logistics of the trip were handled flawlessly; from various pick ups and drop offs (airport, hotels, trip legs, etc).

My guides were wonderful.

My cultural guide, Suman was extremely attentive and knowledgeable. I appreciated the personal touches; guiding me through receiving a Hindu blessing and lighting candles for departed loved ones to buying me the best frozen yogurt in Katmandu.

My trekking guide, Rishi was a joy to spend 4 days with. He was very attentive and made sure I was safe and comfortable. His warm smile and sunny personality made each day special and fun. I really enjoyed getting to know him through each day of walking and the meals we shared.

The accommodations exceeded my expectations. Each hotel/guest house was very comfortable with modern facilities. The meals and service were excellent. The staff were consistently warm and accommodating. It was clear that everyone wanted to ensure I had an excellent experience.

The trek was perfect for my needs. It was just challenging enough to make me feel a sense of accomplishment when we reached each destination. The countryside is gorgeous and the historic sites fascinating.

My experience with Nepal was made incredible by the warmth and friendliness of the people.

Great Experience for Personalized Icelandic Vacation · Iceland - Mar 8 - Mar 13, 2020

Traveler: Rob P. - Local specialist: Anuj Mahat

Anuj was a great resource in helping to customize our Iceland vacation to match our expectations throughout the planning process. After our trip began, having Anuj supporting our trip was invaluable. Our trip was to the northern part of Iceland in mid-March which meant we had to adapt to weather, road closures, etc. and Anuj was there with us each step of the way helping us to cancel and rebook lodging, tours, etc. as we adapted our itinerary in real time to accommodate the weather. The... read more

Anuj was a great resource in helping to customize our Iceland vacation to match our expectations throughout the planning process. After our trip began, having Anuj supporting our trip was invaluable. Our trip was to the northern part of Iceland in mid-March which meant we had to adapt to weather, road closures, etc. and Anuj was there with us each step of the way helping us to cancel and rebook lodging, tours, etc. as we adapted our itinerary in real time to accommodate the weather. The end result was the Icelandic adventure that we were seeking that helped us to really experience the villages, people and landscapes that are Iceland.

Anuj Mahat profile photo
Anuj Mahat, local specialist, responded to this review:

Dear Rob,
Thank you so very much for the kind words. I appreciate it. It is truly gratifying to know that I was able to match your expectations and provide you and Stacy have a great experience of Northern Iceland. I look forward to helping you organize your next adventure trip to Iceland.
kindest regards,
Anuj

Kimkim team has provided excellent service. A... · Peru - Mar 10 - Mar 15, 2020

Traveler: Galina R. - Local specialist: Liz Karen L. J.

Kimkim team has provided excellent service. All scheduled activities were in time, shared guided tours were well organized and well performed. Did not have any problems while visiting Peru. Thank you and special thanks to Liz / my coordinator, who put whole package together. She even brought me a Bday gift, which was very kind of her.

Andrew

Cusco Region with Julio... · Peru - Mar 7 - Mar 12, 2020

Traveler: Andrew L. - Local specialist: Nicholas Cino

Julio was an excellent tour guide who grew up in the Cusco region and was like traveling with a family friend. He was knowledgeable about the various ruins we visited and provided great advice on dietary choices and knew when to push and when to back off on physical challenges with the high altitude. Our five days of hiking allowed for a good understanding of the region along with the natural resources, the local food and the people. This trip was customized to our desires by KimKim and I... read more

Julio was an excellent tour guide who grew up in the Cusco region and was like traveling with a family friend. He was knowledgeable about the various ruins we visited and provided great advice on dietary choices and knew when to push and when to back off on physical challenges with the high altitude. Our five days of hiking allowed for a good understanding of the region along with the natural resources, the local food and the people. This trip was customized to our desires by KimKim and I could not imagine a better experience in this region. Machu Picchu was awesome but our 15 mile hike from Chinchero to Coya was truly the highlight. Judeas, our driver, was always prompt and professional. A great vacation!

Nicholas Cino profile photo
Nicholas Cino, local specialist, responded to this review:

Hi Andrew!
Thanks for the great review. I've very happy you had a great time with Julio! He is great! And I makes me really happy too that you liked our trip layout! Huchuyqosqo is a great hike! Good job with it! Next time you must try our Ausangate hike!
All the best, Nicholas

This was a 5 plus star experience! · Peru - Mar 7 - Mar 14, 2020

Traveler: Jeff S. - Local specialist: Steve Wilson

This was a 5 plus star experience and completely exceded my expectations. Steve worked with me with my times and desires. For example, I had no desire to spend time in Lima and wanted to maximize my time in the Jungle. Steve worked it out. We customized our time to spend it in the Sacred Valley, Macchu Pichu, and the have a jungle experience. We arrived and were greeted by our guide Aldo and Paul, the driver. They were awesome and were always doing all they could to make our experience... read more

This was a 5 plus star experience and completely exceded my expectations. Steve worked with me with my times and desires. For example, I had no desire to spend time in Lima and wanted to maximize my time in the Jungle. Steve worked it out. We customized our time to spend it in the Sacred Valley, Macchu Pichu, and the have a jungle experience. We arrived and were greeted by our guide Aldo and Paul, the driver. They were awesome and were always doing all they could to make our experience great. Aldo grew up in the region and was completely an expert on the region and history. I left feeling like I have new friends too! Then to Puerto Maldonado where we met Freddy and the Junglepro team. We boarded a river boat, headed up the river to a charming jungle cottage. The boat driver was exceptional! Freddy was too as he had worked on the land the cottage was on long before. Freddy is a tracker, not just a finder and we were able to see amazing wildlife. We even were able to find a jaguar, spider monkey, and Freddy even yanked a caimen right out of the water with is bare hands! Again, we had a guide that was interested in making our experience special an I left feeling like I had another friend. Aspiring Adventures did a great job and my experience with my son was great memories made! Thanks!
Jeff

Made it easy to do a bit more of an adventure... · Patagonia - Mar 2 - Mar 12, 2020

Traveler: Brian O. - Local specialist: Laura McAfoos

Made it easy to do a bit more of an adventure than the normal vacation.

Thomas

Where do I begin? Just WOW! · Morocco - Feb 27 - Mar 7, 2020

Traveler: Thomas H. - Local specialist: Yassine Echcherki

Where do I begin? Every aspect of this experience was just fantastic! This was a Dad/Daughter adventure and we couldn't have been more pleased with this adventure. Yassine was super responsive and helpful in our planning stages. The communications and advance prep were wonderful for these first time to Morocco/Africa travelers. Our personal driver, Samad, was punctual, attentive, professional ...and fun! We experienced so much more that the large tour group (follow the person with the flag)... read more

Where do I begin? Every aspect of this experience was just fantastic! This was a Dad/Daughter adventure and we couldn't have been more pleased with this adventure. Yassine was super responsive and helpful in our planning stages. The communications and advance prep were wonderful for these first time to Morocco/Africa travelers. Our personal driver, Samad, was punctual, attentive, professional ...and fun! We experienced so much more that the large tour group (follow the person with the flag) kind of trip. I recommend taking the riad accommodation route versus hotels. They were all just exquisite and provided such a wonderful element to this trip. If you are on the fence about taking a trip to Morocco or working through KimKim, I urge you to not hesitate and take that leap to work with them. Our experience wildly exceeded expectations. This trip created memories that will remain with me all of my days.

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Dear Tom, Thank you so much for the glowing review!! I truly enjoyed working with you to plan your Morocco trip. Thank you for sharing all of your amazing photos, I can see how patient you are about travel and learning about different cultures. I'm very happy that we had the opportunity to host you and your daughter. Samad is indeed a great driver and I'm glad to hear that you bonded with him. Being selective for the accommodations we choose for our travelers is very important and it makes... read more

Dear Tom, Thank you so much for the glowing review!! I truly enjoyed working with you to plan your Morocco trip. Thank you for sharing all of your amazing photos, I can see how patient you are about travel and learning about different cultures. I'm very happy that we had the opportunity to host you and your daughter. Samad is indeed a great driver and I'm glad to hear that you bonded with him. Being selective for the accommodations we choose for our travelers is very important and it makes me very happy to hear that the ones we selected for you were exquisite and went beyond your expectations. Hope to see you again, let's stay in touch! Yassine

Trip to Marrakech and Fes with Omar and Megan · Morocco - Feb 28 - Mar 7, 2020

Traveler: Home W. - Local specialist: Megan Lower

This was an absolutely incredible trip! The planning done by our local specialist Megan and the service provided by our guide Omar was phenomenal. They dealt with all the hassle and logistics so that we could focus on enjoying our vacation. Our guide Omar was very knowledgeable and personable. I would highly recommend Omar and Megan to anyone else visiting Morocco!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm so glad you enjoyed your time!

Outstanding trip to the Galapagos · Galapagos Islands - Mar 1 - Mar 6, 2020

Traveler: Victoria L. - Local specialist: Edwin Vega

Thank you Edwin for organizing the perfect experience in the Galapagos for us. Our guide Karla was the best! She was knowledgeable about all aspects of the island and very sensitive to our needs. We had a great time and would highly recommend Karla as a guide!

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Dear Victoria!

I am so glad to read your review and am truly happy for your great trip!

I will definitely hand over your kind words and greetings to everyone who contributed to this tour :), I will also hand over your kind words to Karla.

Of 'course, if you need any assistance in the future, feel free to contact us, we will be happy to provide you with assistance!

Take care and all the best,
Edwin

I couldn't have asked for a better first trip to Myanmar. I can't wait to go back with KimKim! · Myanmar - Feb 6 - Feb 13, 2020

Traveler: Lisa N. - Local specialist: Anne Cruickshanks

Everything was perfect, from itinerary creation, to booking, to the actual visit!

Anne is a great communicator - she listened to everything I wanted and gave me just that. She was always reachable and very helpful with everything I needed (even random stuff like printing needs).

I also loved all of my tour guides. Each one was different with their own personalities, background, experiences, etc. and it was great to get to hear so many different perspectives.

The accommodations and... read more

Everything was perfect, from itinerary creation, to booking, to the actual visit!

Anne is a great communicator - she listened to everything I wanted and gave me just that. She was always reachable and very helpful with everything I needed (even random stuff like printing needs).

I also loved all of my tour guides. Each one was different with their own personalities, background, experiences, etc. and it was great to get to hear so many different perspectives.

The accommodations and transport options were all fantastic.

Overall, I couldn't have asked for a better first trip to Myanmar. I can't wait to go back!

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Thanks so much for your review! It's wonderful to read such positive feedback about your travel experiences in Myanmar. There is so much to see here and your first trip just scratched the surface so we would love to welcome you back for another visit. Fingers crossed this COVID-19 scare passes soon and we can all get back out on the road traveling again!

Looking forward to helping you plan your next Myanmar holiday,
Anne & the Myanmar Pure team

Solomon

Colombia in 17 days · Colombia - Feb 25 - Mar 12, 2020

Traveler: Solomon F. - Local specialist: Oliver Fischer

The trip was very well planned and all the guides met or exceeded our expectations. We especially enjoyed the mountain biking and the walk in Cocora Valley. All the drivers were on time, pleasant and professional.

Sarah

Tasmanian’s in Costa rica · Costa Rica - Feb 29 - Mar 8, 2020

Traveler: Sarah L. - Local specialist: Randall Jiménez

The guides were great. Getting to different locations was frantic.
We saw some great birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

We are happy that you have enjoyed the trip Sarah and we hope to have you back again in the future on a new adventure.

Best,
Randall

best of Costa Rica · Costa Rica - Feb 26 - Mar 7, 2020

Traveler: Carolynn O. - Local specialist: Carlos Rodriguez

We really enjoyed the itinerary suggested by Carlos. Our favourite place to stay was Senda, Monteverde.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello Carolynn!

This is Carlos from sunny Costa Rica!

Thank you for visiting us, thank you for thrust in our Travel Agency and my knowledge as a Travel specialist here in Costa Rica!

It was my pleasure having you here, I hope you can return in the future or recommend our country to your friends and family.

Pura Vida Amiga!
Carlos.

Pam

Top notch service and experience · Costa Rica - Feb 27 - Mar 9, 2020

Traveler: Pam R. - Local specialist: Mónica Meneses

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers... read more

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers everywhere). Even when I had questions while on our trip, Monica was available and promptly responded to our needs. We started at Manatus in Tortuguero on the Caribbean and we loved our quaint bungalow there. In fact, we loved everything about the Manatus resort; the service, food and included wildlife tours. Next we went to the LaFortuna/Arenal area and stayed at the Arenal Lodge. We loved the area and all of our excursions (zip lining with Sky Adventures and volunteering at Proyecto Asis), but we were not fans of the Arenal Lodge. It’s pretty run down and in need of some major renovations and repairs. With only breakfast included there, we were interested in trying different restaurants for lunch and dinner. But the lodge is also extremely remote and was an expensive and long cab ride into town. Seems like there are plenty of nice places to stay that would have been a better choice. Next we went to Rafiki Lodge outside of Quepos, and this was a major highlight...camping in the rainforest. The owners and staff were wonderful, and the included excursions and food were outstanding. What a unique and neat experience at Rafiki! And finally we spent the last three nights of our vacation in Manual Antonio at Tulemar Resort. Wow. This was a perfect way to end our trip with some beach time, relaxation, and a last opportunity to see sloths and monkeys up close. Views here from our Villa were amazing. We did do one excursion in this area, the Damas mangrove tour. I’d probably skip that if I could do this trip over, mostly to give us more time at the amazing Tulemar beach. And it wasn’t all that well done.
All in all, we were extremely happy with our vacation, experiencing a new place we’ve never been, and will now most likely return, thanks to kimkim!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Hi Pam,
Thank you for your great feedback! I'm so happy you had an amazing time experience here in Costa Rica :) I'm sure you took many beautiful pictures in Tortuguero and Manuel Antonio and had a blast during the zip line tour!
Concerning the comments on Arenal Lodge and the tour at Damas Island, I will definitely keep them in mind for future bookings as well as pass them on in order to improve the quality of the services.
It was really a pleasure to help you have an amazing trip to Costa Rica and I hope you visit us again one day!
Best wishes from San José,
Mónica

Our Pura Vida guide in Arsenal, Christian was... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Paul Z. - Local specialist: Randall Jiménez

Our Pura Vida guide in Arsenal, Christian was awesome and we were the only two people in our group that included hikes of Arenal and the hanging bridges.

Every aspect of our itinerary either met or exceeded our expectations. The one exception would be the night tour in Monteverde. We were not the only ones to say it was over-hyped. There were over 100 tourists in groups of 6-8 walking the same paths that reminded me of a “snipe” hunt.

Lodging at Arsenal was superb! Great complimentary breakfast and on-site hot spring.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Paul,

Thank you for your review and feedback. I am glad that you and Fran had a good time during your vacation and I appreciate for sharing the information about the night walk tour in Monteverde, we will certainly contact the local tour operator to avoid the unpleasant experience you had, to future travelers.

Pura Vida!
Randall

From when I was first connected with Tha unti... · Thailand - Feb 9 - Feb 16, 2020

Traveler: Claire H. - Local specialist: Thanissara Puangkim

From when I was first connected with Tha until even during the trip when I contacted her for a couple of questions she was very good. Answered all my many questions and organized an amazing trip while in Thailand. Thank you Tha we have a wonderful time .

Thanissara Puangkim profile photo
Thanissara Puangkim, local specialist, responded to this review:

Thank you for your compliment and I'm always happy to serve you. Your satisfaction and joyful is my mission. Hope to welcome you again next time.

Two weeks in east Australia by Judie Yamamoto... · Australia - Feb 25 - Mar 8, 2020

Traveler: Charles M. - Local specialist: Jasmine Harvy

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to... read more

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to drive ourselves! And even though we were always based in the city centers, there were enough excursions into the countryside to provide both urban and rural experiences.

Our most memorable day was probably our trip to the Mornington Peninsula, made so by our driver/guide Juliet. She was absolutely delightful and clued us in on local specialties: where to eat in Sorrento, vanilla slices, a little known “secret” oceanside cliff walk in front of million dollar homes. The upbeat music she played enroute didn’t hurt the day, either.

Other highlights:
· Watching wild kangaroos and koalas at the Conservation Ecology Centre in Great Otway National Park (the B&B there looks worth coming back to spend a few days!);
· Views along the Great Ocean Road;
· Up close opportunities to see the remarkable beginnings of recovery from the extensive bush fires that had occurred only a short time before our visit.
· Sydney Harbor cruise and strolling through Sydney’s Chinatown (all those Asian restaurants!);
· Tour of Sydney Opera House followed by dinner and front row tickets for “Six!”
· Swimming in a mountain stream in the Daintree Rainforest

The major downside to our trip was that there wasn’t enough downtime – days with little or no planned activity. At age 78, both of us needed more time to kick back and relax, fewer early morning pickups, less bus travel. We didn’t know that when we OKed Jasmine’s arrangements, but we will be sure to be cognizant of it on our next journey.

Jasmine Harvy profile photo
Jasmine Harvy, local specialist, responded to this review:

Hi Charles & Judie,

Thank you for the review and I am so happy to hear that you both enjoyed your trip to Australia. I'm really happy to hear you enjoyed the overall experience and I will be sure to pass on the feedback to Juliet in Melbourne.

I appreciate you letting me know about having more downtime. I will make sure in the future that I let the other travellers know of the early mornings and long travels.

Thank you for choosing KimKim for your travels and hopefully we can help you plan another trip!

Safe Travels,
Best Regards
Jasmine

Spectacular, Once in a Lifetime Vacation! · Japan - Mar 1 - Mar 9, 2020

Traveler: Robin L. - Local specialist: Soleil Ponce

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the... read more

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the airport and we traveled together by train to our hotel where we checked in and went over our trip package, containing various train cards, show and tour vouchers.  Soleil had left several very thoughtful gifts in our room for my daughter, based upon her interests in a particular Japanese culture.  What a very  thoughtful surprise this was! 
Our Japan support team checked in with us daily to ensure we felt supported if we had any questions or concerns.  Our trip was so well detailed, but also gave us huge flexibility to change up along the way if we wanted, which we loved!  
The cooking classes, food tours and other very unique tours and adventures which Soleil planned for us were highly enjoyable!  Some of our favorites were the Ramen and Gyozo cooking class by Chef Yumi, (who was incredible) the absolutely fabulous food tours by Arigato Japan, and the beautiful Hozugawa River Cruise!!!  
Soleil additionally ensured that everyone along the way celebrated my daughter's college graduation while we were with them! Thank you so much Soleil!  
I am extremely happy we chose KimKim to help us create and execute our highly unique and fabulous trip to Japan!  It was truly AMAZING!  A very heartfelt thank you to Soleil and the entire Japan support team, who spoke perfect English, by the way!  
*Also, a very special thank you to Anne Kyle, CEO of Arigato Food Tours, Japan,  for her very generous heart and truly awesome food tours!  Her tour guides Haruka and Anna were fabulous!!!

Soleil Ponce profile photo
Soleil Ponce, local specialist, responded to this review:

Hello Robin,

First of all, thank you so much for radiating positivity during the entire Japan trip despite of COVID-19 issues. We sincerely appreciate that and we're glad that you like our preparation for your Japan trip. Best wishes and congratulations again to Kat for her graduation. We hope to see you again here soon ^_^

Best Regards,

Soleil

Haneen

My husband and I are avid travelers and we te... · Myanmar - Feb 24 - Mar 4, 2020

Traveler: Haneen S. - Local specialist: Hsu Hlaing Phyo

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which... read more

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which were A LOT. In addition to this, there were multiple times where I had requested itinerary amendments and Hsu fulfilled each request perfectly, and even took the time to provide her personally opinions on areas she thinks were must sees, and which were nice to see places if we had more time. At the end we came up with a perfect itinerary, one that combined a seamless blend of tours and guides and personal exploration time. Myself, my best friend and my husband are grateful for Hsu, as she was beyond helpful and ensured every aspect of our trip was taken into account and all the even littlest details and requests came to life on our trip.

Hsu even coordinated SIM cards for each of us on the trip which made communicating with loved ones at home easier. On top of that she provided me with an incredibly organized packet which included our detailed itinerary, all our flight tickets and our hotel vouchers, labeled and organized by date. She checked in on a daily basis either with me personally or with our tour guide to ensure everything was going as planned and that we were having a good time, which personally went above and beyond her role, as she has already sold us an amazing trip yet she still made the effort to check in, which showed me how invested she was in ensuring we enjoyed every aspect of our trip.

Regarding our trip itself, our trip went perfectly to plan and working with KimKim made everything SO SIMPLE, allowing us to fully enjoy each one of our experiences as opposed to having to worry or plan our next move. At every point in our trip we had someone waiting for us to take us to or from one amazing experience to the next. The guides and drivers selected for us made our experience even more unforgettable. They were informative, easy to understand, fun to be around and were also very attentive to our needs.

Our experience in Myanmar will definitely be one of our favorites, not only is the country beautiful, clean and so diverse, the people themselves are kind, welcoming and made a lot of effort to make us feel welcome and at home. We hope to one day go back to explore more of the beauties of Myanmar but for now we will cherish every moment spent there and every memory made.

We are so glad we chose to explore Myanmar, and even more delighted that we were able to put Myanmar on the map for many of our friends/family's must visit lists after sharing most of our trip on social media.

HUGE THANKS TO HSU AND THE KIMKIM TEAM FOR A SEAMLESS AND INCREDIBLE ADVENTURE! We are looking forward to using KimKim again in the near future for our next adventure.

Hsu Hlaing Phyo profile photo
Hsu Hlaing Phyo, local specialist, responded to this review:

Hi Haneen,

Thank you very much for your review. I am delighted to hear that you were happy with our services and arrangements.

It was a pleasure for me to be a part of this memory and I will share your lovely feedback with our team, guides, and drivers as well.

We would also love to welcome you back again to explore other destinations of Myanmar in the future!

Kind regards,
Hsu Hlaing

The Grand Tour of Morocco! · Morocco - Feb 11 - Feb 25, 2020

Traveler: Monique S. - Local specialist: Yassine Echcherki

Our drive for the entire trip was Samad. Though not a full guide he did have a lot of local information and in essence helped make the trip as great as it was. He has a great command of English, He was willing to stop to allow my wife to take roadside photos. His road skills were excellent and we never fear for our life while he was driving. We did have local guide in Fes - Hakim. He took us into the many winding streets and alleys that was a wonder that he didn't get lost. He was very... read more

Our drive for the entire trip was Samad. Though not a full guide he did have a lot of local information and in essence helped make the trip as great as it was. He has a great command of English, He was willing to stop to allow my wife to take roadside photos. His road skills were excellent and we never fear for our life while he was driving. We did have local guide in Fes - Hakim. He took us into the many winding streets and alleys that was a wonder that he didn't get lost. He was very good. In Marrakesh Youssef walked us around the City and again I was surprised that he did not get lost, but a life time resident he knew his way around and it showed. I would also like to say that each of our Ryads and Dars had hosts who really looked after us and made us feel very welcome. They were always eager to help with any thing we needed. The Bellamane Ryad & Spa the host heard my wife had a sore throat so he went to the local market for fresh lemons and ginger for a hot tea potion - it did the trick!

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Hello Monique,

I am so glad to hear that you enjoyed your trip to Morocco! Descriptive reviews like yours help us ensure fantastic trips for our travelers. I am happy that you enjoyed your time with Samad and that he made your time so special! I will be sure to let him know how comfortable you both were with him. I will provide your positive feedback to your guides so they know that they are doing a good job. Also, I will reach out to your accommodations to let them know that you appreciated... read more

Hello Monique,

I am so glad to hear that you enjoyed your trip to Morocco! Descriptive reviews like yours help us ensure fantastic trips for our travelers. I am happy that you enjoyed your time with Samad and that he made your time so special! I will be sure to let him know how comfortable you both were with him. I will provide your positive feedback to your guides so they know that they are doing a good job. Also, I will reach out to your accommodations to let them know that you appreciated their personal touches and care. If you ever decide to travel to Morocco again, please don’t hesitate to reach out and let me know. Take care!

Best,
Yassine

Guatemala Ring of Fire-Must Do! · Guatemala - Feb 1 - Feb 15, 2020

Traveler: Daisy B. - Local specialist: Chris Gwinner

My team of 5 avid hikers hiked 7 volcanoes in 11 days with guides Carlos and Lucas, who went out of their way to make our trip fun, safe, exciting and full of wonderful surprises. Their passion for adventure, love for the outdoors of their country, dedication and commitment to meeting our needs and cheerful disposition made it an epic experience for us.

I am also extremely grateful to Chris Gwinner, of Old Town Outfitters (OTO), who tailored this adventure for my group. His professionalism,... read more

My team of 5 avid hikers hiked 7 volcanoes in 11 days with guides Carlos and Lucas, who went out of their way to make our trip fun, safe, exciting and full of wonderful surprises. Their passion for adventure, love for the outdoors of their country, dedication and commitment to meeting our needs and cheerful disposition made it an epic experience for us.

I am also extremely grateful to Chris Gwinner, of Old Town Outfitters (OTO), who tailored this adventure for my group. His professionalism, prompt and accurate communication and patience in answering questions left little to unknown which helped everything run smoothly.

Getting up close to volcanoes is unique and humbling. The breath-taking scenery from the summits were awe-inspiring. The hikes were challenging but the experience was worth the sweat and dust on our boots, hair and skin, and OTO played a vital and commendable role in making it all possible.

Chris Gwinner profile photo
Chris Gwinner, local specialist, responded to this review:

Thank you for taking the time to leave us the review Daisy! You and the rest of the group were an absolute pleasure to have out on the trails. Our guides had a great time with you and appreciated your positive attitudes and desire to learn about the local culture.

Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

The trip to Peru was fantastic. Cesar! Cesar! Cesar! · Peru - Feb 28 - Mar 7, 2020

Traveler: Steve S. - Local specialist: Anne Godoy

The trip to Peru was fantastic. Cesar Surco, our guide post Lima, was exceptional in every way. He was patient, kind, knowledgeable and an absolute genius with the camera. He was filled with excellent recommendations of what to do (and what not to do). We were never rushed and yet, got to see and do everything. He is a true local and took us to places we would never have seen on our own. I can't stress how great he is.
Although we spent very little time with Anne, she was amazing as a... read more

The trip to Peru was fantastic. Cesar Surco, our guide post Lima, was exceptional in every way. He was patient, kind, knowledgeable and an absolute genius with the camera. He was filled with excellent recommendations of what to do (and what not to do). We were never rushed and yet, got to see and do everything. He is a true local and took us to places we would never have seen on our own. I can't stress how great he is.
Although we spent very little time with Anne, she was amazing as a planner. She had so much patience helping me put this trip together. We changed our plans multiple times and Anne never seemed annoyed with changes.
Lastly, in the Lima portion of our trip, our guide Sheila on our day to Ica was exceptional. She was so friendly and warm and knew so much about the area. We thoroughly enjoyed our day with her.

Anne Godoy profile photo
Anne Godoy, local specialist, responded to this review:

Hi Steve!
It was really nice to meet you, and spend some time with you and your family just a little bit. Overall, I am really happy to know that your experience was great. I already let Cesar know your comments, and also could also see your incredible photos. I am glad that even though we needed to change the plans a bit, your adventure was still unforgettable!
If you decide to visit again just let us know!

James

Our local specialist Deborah was fantastic · South Africa - Feb 28 - Mar 8, 2020

Traveler: James G. - Local specialist: Deborah Smook

Our local specialist Deborah was fantastic in helping us organise the trip from start to finish. We encountered a few teething problems along the way to do with booking of flights but all issues were resolved to our total satisfaction without any fuss. Deborah also arranged excellent choice of on the ground personal guides and car transfers which all went very smoothly, they were all very professional and knowledgeable. All in all we would highly recommend Deborah and her team and would like to thank her for making our honeymoon so memorable in South Africa.

Deborah Smook profile photo
Deborah Smook, local specialist, responded to this review:

Dear James & Darnie

It was such a pleasure to help you plan this trip and to meet you. I am also happy that we could overcome the teething problems and that you ended up having a great honeymoon.

Thank you for the kind words and we hope to see you in SA again soon!

All the best,
Deborah
Elgin Africa

Ronald

A wonderful trip · Vietnam - Mar 1 - Mar 8, 2020

Traveler: Ronald B. - Local specialist: Huyen Nghiem

Huyen and all the guides were fantastic. Nothing but good things to say and great memories. Your service made my trip effortless because you did all the planning. Thank you so much. I will be back again. Ron Brooks

Huyen Nghiem profile photo
Huyen Nghiem, local specialist, responded to this review:

Dear Ronald,
Thank you very much for your sweet words. I am very happy to know that you enjoyed your trip in the North Vietnam and satisfied with our service. It is really a big encouragement with me and our company. We hope to be served you in a different trip in the remaining region of Vietnam and Indochina.
Best regards,
Huyen Nghiem (Ms)

Chris

Winter wonderland · Iceland - Mar 2 - Mar 8, 2020

Traveler: Chris J. - Local specialist: Preeti Bhide

Preeti, did a fantastic job of scheduling our day to day activities. She is very experienced in this line of work. She somehow managed to almost perfectly time our stops with the time we had each day. Thanks and we will be using kimkims services again.

Bellice

How Colombia captured my heart · Colombia - Mar 3 - Mar 8, 2020

Traveler: Bellice O. - Local specialist: Natalia Rojas

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful... read more

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful days in Bogota; it really made all the difference. And the local touches crowned everything.

Lydia was great in Medellín with personalised touched in the tour; highlight of my trip was the transformative Communa 13 trip.

Last but not least, Carlos in Medellín - a most engaging and wonderful guide; I truly enjoyed our day together.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Hi Bellice,
Thank you for your feedback. Your pictures are great!
I'm happy to hear that you enjoyed the guided tours and the authentic spots in Colombia.
We hope to assist you with another beautiful trip in the future.
Best wishes from Bogotá
Natalia

Mika

AMAZING EXPERIENCE · Morocco - Feb 28 - Mar 7, 2020

Traveler: Mika T. - Local specialist: Megan Lower

Megan was amazing - she helped us organize our perfect trip! This was incredibly helpful, she made a detailed itinerary, and answered all of our endless questions. She was super understanding of our minimal budget and was very helpful organizing things accordingly. This service is incredible for it's price and I highly recommend it! Megan was outstanding and made all of our wishes come true! Cannot recommend this enough!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm always happy to do whatever we can to work within whatever restrictions a traveler has, and I'm so glad you enjoyed your time!

Jessica

Perfect Peru Adventure · Peru - Feb 29 - Mar 8, 2020

Traveler: Jessica M. - Local specialist: Steve Wilson

Our trip to Peru was out of this world, beyond expectations and truly life changing. What a rich and beautiful culture, country, and people. We had everything set up perfectly through Aspiring Adventures and I would recommend them over and over again for a perfect Peru trip. From the multiple calls with Steve and communication with Katy to make sure everything was exactly what we wanted and executed perfectly, to arriving in the country and connecting with our excellent guide and driver, Aldo... read more

Our trip to Peru was out of this world, beyond expectations and truly life changing. What a rich and beautiful culture, country, and people. We had everything set up perfectly through Aspiring Adventures and I would recommend them over and over again for a perfect Peru trip. From the multiple calls with Steve and communication with Katy to make sure everything was exactly what we wanted and executed perfectly, to arriving in the country and connecting with our excellent guide and driver, Aldo and Paul, everything was well beyond expectations. There are not words to describe how special this trip was for my family and friends. Aldo was beyond helpful, thoughtful and and incredibly devoted to the rich history and future of the Incan people. We were in safe hands with him and our driver Paul the whole trip. I would and will go back!

Amazing customized trip across Peru in 7 days... · Peru - Sep 8 - Sep 14, 2019

Traveler: Orson C. - Local specialist: Anne Godoy

Amazing customized trip across Peru in 7 days!
We had a great time with our Kim Kim team. The trip was tailored to our needs and we saw everything we wanted to during the week of our trip. The guides were extremely knowledgeable and all the transportation/tickets/other logistics were seamless. Each event/activity was thoughtfully planned. Have already recommended this to several friends.

Anne Godoy profile photo
Anne Godoy, local specialist, responded to this review:

Thanks Orson, for taking the time and left a few words. In Peruvian Soul, we are happy that everything went as planned and that we could exceed your expectations. It was really nice that I get the chance to join you in Paracas. If you decide to come and visit Peru, don't hesitate to contact us again!

Valentine created an awesome itinerary for us... · New Zealand - Feb 20 - Feb 27, 2020

Traveler: Simon R. - Local specialist: Valentin Puech

Valentine created an awesome itinerary for us! If I were to pick out the best highlight (which is hard because everything was awesome!) I'd say it was the Waimarino glow worm evening kyak tour which was absolutely fabulous. However, everything was great from the moment we arrived in Auckland, to the whale and dolphin watching, to the wine tasting on Waiheke island, to the Hobbiton movie set, hiking around Wai O Tapu, and hanging out next to the stunning ocean in Tauranga. We had an amazing time in our 7 days in NZ!

Valentin Puech profile photo
Valentin Puech, local specialist, responded to this review:

Many thanks Simon for your review! We're very glad you enjoyed your trip and our recommendations, all the best

Lori

Chile Lake District Trip · Chile - Feb 27 - Mar 5, 2020

Traveler: Lori S. - Local specialist: Oxana Protchenko

Guides and activities were outstanding! Hotel in Puerto Varas was fine, but not exceptional -- very much enjoyed the hotel in Pucon. We had to defer the trip for a year after a preceding trip to Antarctica was deferred -- Oxana was extremely helpful in working with us on those changes. We did have some confusion with internal Chile airline reservations -- caused by different requests within the travel group -- also some confusion with final payments (likely caused by the fact that we had to defer). Overall, it was a very positive experience.

Wonderful Christmas Vacation! · Thailand - Dec 22 - Dec 29, 2019

Traveler: Josh E. - Local specialist: Ha Truong

Ha was awesome from the start! She offered a lot of great initial options, and we worked together over a few weeks to make this vacation everything we wanted it to be. We were spoiled from the moment we met Mr. Sauce and his driver at the Bangkok airport, when we met Ms. Mew and her driver at the Chiang Mai train station, and until our last driver dropped us off at the Bangkok airport at the end of our vacation. And Ha was in constant contact with me the entire time to make sure everything was perfect. I would highly recommend Ha and her team!

Ha Truong profile photo
Ha Truong, local specialist, responded to this review:

Dear Josh,

Thank you so much for having us on your lovely family trip to Thailand. It is our great joy and pleasure to assist you in planning little details regarding this tour.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own. Wish you all the best in life!

Best Regards,
Ha

We had an amazing trip to Sri Lanka. Mohit, ... · Sri Lanka - Feb 27 - Mar 4, 2020

Traveler: Sabir S. - Local specialist: Mohit Saigal

We had an amazing trip to Sri Lanka. Mohit, our agent, was very attentive to our requests and planned a great schedule for us. All arrangements including hotels, transportation and sightseeing trips were wonderful. Our guide and driver, Mr Assange, was really good, a careful driver but engaging and reliable. We will definitely be using KimKim again.

Visiting the Lake District · Chile - Feb 27 - Mar 5, 2020

Traveler: Christine S. - Local specialist: Oxana Protchenko

Overall the trip to the Lake District was enjoyable with several hickups. We wrote to you about the discrepancy on Day 2 between what was originally quoted about lunch being included and still have not received any answer or verification of that. The original quote on which we paid stated lunch was included and then we found out it was not. The stay at Casa Karfu in Punta Arenas was not enjoyable. The hotel is very noisy, ALL the floor boards squeak, the walls are thin, and you can hear... read more

Overall the trip to the Lake District was enjoyable with several hickups. We wrote to you about the discrepancy on Day 2 between what was originally quoted about lunch being included and still have not received any answer or verification of that. The original quote on which we paid stated lunch was included and then we found out it was not. The stay at Casa Karfu in Punta Arenas was not enjoyable. The hotel is very noisy, ALL the floor boards squeak, the walls are thin, and you can hear people walking above you. If you don't have ear plugs you won't get any sleep. The staff was not particularly friendly except for one young lady at the desk who was helpful. It was a 15 min walk to town, which after a long day was not something we felt enthusiastic about. Thankfully there are 2 options down the street. Breakfast did not start promptly at 0700. Ronaldo, our guide in PA, was very good. He was professional and answered all our questions. All the activities were enjoyable.
Casa Estado in Pucon was very nice. The only complaint, if any, is it is far from town and costs about $12 each way in a taxi. You are pretty much stuck there without a car. Stefanie from Amity Tours was very nice. She was not good at keeping pace with the whole group on the hikes. One person was a fast pacer and she kept her pace with him. The 2 of them walked far ahead of the 3 of us. The 3 of us felt we could have just taken a walk together without paying for a guide. She should have considered the "pace of the whole group" and set that pace so all of us would have had the benefit of walking with the guide. This happened both days. Otherwise, the hikes in both national parks were beautiful. The thermal pools were enjoyable.

Barry

Kudos to the Lanka Kim Kim Team · Sri Lanka - Feb 9 - Feb 27, 2020

Traveler: Barry M. - Local specialist: Yasantha Kuruvita Arachchi

We were delighted with our Sri Lanka trip. The organization was great and when we were dissatisfied with one of our hotels, Yasantha quickly made alternate arrangements that were perfect. Our guide/driver, Kumar added to the overall enjoyment of our visit to Sri Lanka. He is an excellent reflection on the Kim Kim operation, along with Yasantha.

There are too many highlights to cover. We REALLY enjoyed the Horton Plains hike; and, of course, Sigiriya, and the cave temples of Dambulla.

Yasantha Kuruvita Arachchi profile photo
Yasantha Kuruvita Arachchi, local specialist, responded to this review:

Hello Barry,

Thank you very much for your valuable feedback. It was an honour for us to be your service provider in Sri Lanka. We believe that it is our duty to look after our valued guests when they are in Sri Lanka and to make it a home away from home and become a family away from family.

All our drivers and guides are well qualified and trained to look you after when you are on tour and deliver the best services to exceed your expectations, Kumar is one of our well trained best drivers... read more

Hello Barry,

Thank you very much for your valuable feedback. It was an honour for us to be your service provider in Sri Lanka. We believe that it is our duty to look after our valued guests when they are in Sri Lanka and to make it a home away from home and become a family away from family.

All our drivers and guides are well qualified and trained to look you after when you are on tour and deliver the best services to exceed your expectations, Kumar is one of our well trained best drivers that always gets good comments from our guests.

Thanks again for your valued feedback, please do not hesitate to contact Kim Kim for any future travel requirement all over the world.

Cheers!!!
Yasantha

Carlos was excellent! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Lisa E. - Local specialist: Carlos Rodriguez

Carlos was so great! He gave us a ton of options before we booked our trip, and then made sure everything went smoothly thereafter. He also quickly jumped in to help out with any bumps in the road while we were on our trip.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Lisa!
Pura Vida, I am proud of your feedback, thank you for thrust in myself to prepare and run your experience in our lovely country, thank you for visiting us.
Now you have a new friend here in Costa And do not hesitate in ask me if you need my assistance in the future.

Gracias y Pura Vida!
Carlos.

Sara is the one to use. Superb · Jordan - Feb 28 - Mar 2, 2020

Traveler: Ian T. - Local specialist: Sarah Eaton

I had never been to Jordan, but after some research went for Kimkim. Went with them and Sara(h) was the agent.

She is outstanding. organised an outstanding trip, form collection in Israel to dropping off back in Israel. Great suggestions too. Definitely will recommend her to anyone going to Jordan and Petra. Stayed in a Bedouin camp near Little Petra which was very good, and a lot cheaper than the overpriced hotels in Petra as well.

Sarah Eaton profile photo
Sarah Eaton, local specialist, responded to this review:

Thanks so much for the trip review, Ian! I'm so glad you had a great trip and appreciate the positive feedback for In2Jordan. Little Petra is a great option when visiting Petra and I am happy to hear that you liked the camp. Please do share with anyone looking to travel here in the future.

Carol

Highly recommend Green World Adventures and kimkim.com travel! · Costa Rica - Feb 24 - Mar 5, 2020

Traveler: Carol M. - Local specialist: Alberto Molina

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides... read more

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides were standouts on our trip:
Felipe with Green World Adventures: Great walking downtown tour of San Jose! He graciously gave us his own recipe of ceviche, and kept us entertained our our drive to and from the airport.
Axel and Victor with Desafio Adventure Pioneers: Hanging Bridges tour, Aerenal Volcano hike and La Fortuna waterfall. What a fun filled day with these guys! They were so accommodating during these fun adventures!
Javier with Iguana tours, our nature guide at Cari-Canche Private Reserve. He was full of knowledge about this beautiful area.
Yenaro Suarez, our guide who conducted our tour at the Don Juan coffee, chocolate and sugar cane plantation. That was such a wonderful, tasty treat!
"Professor" Andres, our very informative nature guide who conducted our tour at Manuel Antonio National Park.
Hector Altamirano of HecTours. He was our ultimate nature guide at Carara National Park. He was a marvelous tour guide, along with our driver Eddie, who spotted the macaws at the very beginning our our trip. This was our last tour and was such a memorable day.
We all hated to leave beautiful Costa Rica, but hopefully will return sometime soon.

Alberto Molina profile photo
Alberto Molina, local specialist, responded to this review:

Hello Carol,
It's lovely to know that you enjoyed your trip in Costa Rica. You really saw that our country has too much to offer. The whole team hopes to see you again here, traveling to wonderful areas. It's a pleasure for us to make the best trip possible for you.
Glad to plan another adventure!
Thank you so much for your time!

John

Excellent Trip, in Both Planning and Execution · Jordan - Feb 29 - Mar 4, 2020

Traveler: John D. - Local specialist: Lena Sluga

Our local specialist, Lena, was very impressive. She created an itinerary that perfectly met our objectives, and gave knowledgeable answers to all of my questions. After we finalized the plan and paid for the trip, she continued to provide assistance via email as we prepared for our Jordan adventure.

Our drivers, Jamal the first day and Medhet the other four days, were very professional and accommodating. They always arrived on time (early, in fact) to pick us up, and were eager to help in... read more

Our local specialist, Lena, was very impressive. She created an itinerary that perfectly met our objectives, and gave knowledgeable answers to all of my questions. After we finalized the plan and paid for the trip, she continued to provide assistance via email as we prepared for our Jordan adventure.

Our drivers, Jamal the first day and Medhet the other four days, were very professional and accommodating. They always arrived on time (early, in fact) to pick us up, and were eager to help in any way possible. In fact, when I left my phone in Medhet's car one evening, he made a special trip to our hotel to return it that night.

Our 5-day tour included Al Maghtas on the Jordan River (the baptism site of Jesus), the Dead Sea, Petra, Wadi Rum, Amman, and Jerash. Petra was the most amazing and impressive attraction, but we would highly recommend visiting all of them. In particular, Jerash was much larger and more interesting than we had anticipated, so it was a special treat to go there on our last day and carry that memory home with us.

If we were planning the trip again, I think we would want to spend 2 days at Petra (making a total of 6 days in Jordan). The extra day at Petra would allow time to explore more of this very extensive site, and also permit spending more time in the museum at Petra, which is by far the best museum we have seen in our visits to Middle Eastern and African countries.

Lena Sluga profile photo
Lena Sluga, local specialist, responded to this review:

Hi John,

Thanks for the lovely feedback, it was my pleasure planning the trip with you. I'm happy to hear that you enjoyed your time here in Jordan as well as how the trip was laid out.

I will pass on your compliments to the drivers as well :)

Thanks for travelling with In2Jordan, and all the best!
Lena

Joanne

Morocco Immersion · Morocco - Jan 24 - Feb 7, 2020

Traveler: Joanne M. - Local specialist: Sharon Louthian

We were four "60 somethings" who have traveled together previously. On fairly short notice, Sharon was able to arrange a schedule that fit our logistical requirements and desires. She accommodated each adjustment and modification easily. Her suggestions no doubt added to the diversity and depth of our experience and made the planning process enjoyable. In Tangier we were met by Hicham, our driver and guide for the next 15 days. In very short order we realized that our trip would be... read more

We were four "60 somethings" who have traveled together previously. On fairly short notice, Sharon was able to arrange a schedule that fit our logistical requirements and desires. She accommodated each adjustment and modification easily. Her suggestions no doubt added to the diversity and depth of our experience and made the planning process enjoyable. In Tangier we were met by Hicham, our driver and guide for the next 15 days. In very short order we realized that our trip would be greatly enhanced with him as manager. He attended to our individual needs and interests and his knowledge of Moroccan history, straight-forward analysis, sense of humor and enthusiasm kept us all focused on learning as much as possible about his people and their culture. All of that, and the many miles of safe, error-free driving, often in tight quarters, added to our enjoyment. From Tangier to Marrakesh we delighted in the many geographical and cultural offerings. Thank you Sharon and Hicham
Joanne, Jim, Mark and Judy

Susan

Macarena was professional, flexible and respo... · Argentina - Feb 18 - Mar 4, 2020

Traveler: Susan G. - Local specialist: Macarena Colla

Macarena was professional, flexible and responsive. Quick follow up is very important to me when planning a trip.
Her suggestions made my trip special: cooking class, wine tour and Termed hot springs I would not have found.

Great Trip . . . A few constructive comments · France - Feb 15 - Feb 20, 2020

Traveler: Mary R. - Local specialist: Joël Massé

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it... read more

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it would not be of much interest to our daughter, but he assured me that we would enjoy the historic aspects of the traditional Jewish community and the LGBTQ communities. The tour was far more about the French royalty and aristocracy than it was about the historic communities. Our itinerary also stated that we would be offered a midway stop at a traditional French and local cafe for a hot beverage — this did not happen. I felt that while Patrick was very knowledgeable, he was not reading his audience well at all.

While we found our Louvre guide, Melanie, did a great job, we found the itinerary description misleading. When we were told that we would have a private, after hours tour, we expected that the museum would be closed except for small private tours. This was not the case as the museum was open to the public at this time. I think you should be more accurate in the description of this tour. The term “after hours” has definite connotation.

I do want to offer a special accolade to our guide for Musee D’Orsay and L’Orangerie, Victor. He brought great insight and wonderful narrative to his tour with us. His passion and knowledge were outstanding. I am very glad that we were able to enjoy these two museums that highlight the Impressionists since Giverny was not an option at this time of year.

Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group... read more

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group tour of 6 people max, but not a fully private tour. "After hours" meant that it's done later than usual, at the end of the afternoons, as the Museum closes later on this day, but it does not mean that the Museum is closed to the public at this time. We'll change the description of the tour to be more accurate and clear. For the tour in the Marais, it appears that the description given by Localers has changed, and I'm a bit surprised. not to see anymore the snack break and the details upon Jewish and LGBT communities. I'd like to offer you a partial refund for that tour, as it obviously did not correspond to what was written in the proposal. I hope however that you've had a great trip in Paris !

John

Fantastic Patagonia Vacation for Four Friends · Patagonia - Feb 23 - Mar 4, 2020

Traveler: John J. - Local specialist: Mery Morelli

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?,... read more

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?, and Freddy) were very good. Freddy in particular was very attentive and functioned almost as a 2nd tour guide rather than just a driver. He shared Mate with us, helped with lunch, and assisted us in navigating some rough terrain when we hiked to a waterfall near Lake Traful.
- Kawen Adventures was very responsive with including Rupert in our tours when his plans for fly fishing on 24 and 25 February did not work out.
- The gluten free lunch we requested through Mery was not provided for Patricia on the first day. Gabriela made the effort to ensure a gluten free lunch on Day 2, but the lunch providers need to improve their ability to respond to dietary restrictions in a creative way.
- The Design Suites hotel was comfortable and the restaurant at the hotel was very good. However, the rooms did not have good sound insulation, and the showers did not drain properly. The front desk staff were a bit surly and not very customer friendly.
- We thoroughly enjoyed all of the tours and activities in the Bariloche area, including strolling around town.
- The white water rafting was well organized and a fun day. Lack of changing or bathroom facilities at the shore where we began the trip was a challenge. The lunch provided was very nice.

2. El Calafate:
- The Esplendor Calafate Hotel was comfortable and had a good breakfast. The front desk staff was very helpful. We had to arrange our own laundry service in town as the hotel's clothes dryer was broken. I don't understand why the hotel could not have taken our laundry to a private facility, but this was a minor inconvenience. There was a problem with elevator floor not stopping at the same level as the corridor floor, which resulted in Carol tripping and falling. The hotel did take the elevator out of service, and fortunately Carol was not injured.
- The Perito Moreno Glacier tour was spectacular, and our guide Natalya was exceptional. She was fun, knowledgeable and responsive to our interests and requests. The itinerary incorrectly identified the meal to be provided as "breakfast". In fact, we ordered our box lunches to take with us from the hotel's kitchen.
- The bus trip from El Calafate to Puerto Natales was OK, but not the most comfortable bus we have experienced. The bus departed about 45 minutes late. The immigration and customs process to enter Chile was time consuming, and we waited in line outdoors in a very fierce wind.

3. Puerto Natales:
- The Weskar Lodge Hotel was cozy and comfortable, although the rooms are a bit small (challenging when you are traveling with luggage). The Ennos Restaurant in the Weskar Lodge is very good, as were the breakfasts. Nicole at the front desk was exceptionally helpful, and even adjusted the breakfast serving time to accommodate our schedule. They also were very helpful with arranging taxis, and coordinating the pick-up times with Patagonia Planet.
- We clearly did not receive the same level of personal service from Patagonia Planet that we enjoyed with Kawen Adventures and Huellas del sur. When we went to the pre-tour briefing on 29 February, Macerana of Patagonia Planet told us we would be in a group of seven (7) rather than with a private guide as per our itinerary. She also seemed to exaggerate the difficulty of the trek. We worked with Ines of Say Hueque while at the briefing and Patagonia Planet honored the commitment for a private tour.
- The vehicle that Patagonia Planet sent to pick us up at the airport appeared to be a personal vehicle and was too small for all our luggage (so we had to hold some bags on our laps).
- They did not provide the gluten free lunch that we had requested for Pat.
- They required that we travel to their office for the briefing rather than meet us at our hotel.
- It appeared that the first time they really paid attention to the requirements that you had arranged for us was when we showed up for the briefing on Saturday evening.
- The the trek in Torres del Paine National Park with Rosanna (our guide) went very well. Rosanna made adjustments to the pace, and Carol decided to stay at the "refugio" (where the cafe and bathrooms are) while Rupert, Pat and I continued. We did not make it all the way up the the lookout over the lagoon, but we made it onto the moraine. We were tired and it was getting late, so we decided to return. On the way back, Rosanna took us to a 2nd lookout behind the ranger station where we ate our lunch. We got back to the vehicle at about 6 p.m. We had a very good day. A little rain at the end, but otherwise the weather was very good (and not windy), although when we arrived at the lookout the clouds and fog was coming in and partially obscuring the 3 towers.
- Overall, Patagonia Planet seems more focused on the physical logistics of moving bodies to the Park, and not really focused on providing personal service and an experience matched to the needs of the client. That said, Rosanna was very attentive and accommodating to our needs and we had a great day.
- The tour of the Balmaceda & Serrano Glaciers was enjoyable, although a bit crowded due to the size of the group on the boat and on the trail. We very much enjoyed seeing the sea lions, and the interesting flora along the trail to the Serrano Glacier. The itinerary indicated that we needed to get a taxi to town to the 21 de Mayo office, but the Weskar front desk was able to call and confirm that they would pick us up at the hotel on the way to the dock.

4. Santiago de Chile:
- Luis, our driver, was great. It was nice that he did all the transfers for our stay.
- The Cumbres Lastarria Hotel was very luxurious and comfortable, and the staff very helpful. We had a great dinner at BocaNariz just a short walk from the hotel.

5. Regarding the entire vacation, we are very pleased with everything. The only significant issues have been that the tour providers did not provide the requested gluten free meals for Pat (although Kawen Adventures made an effort to provide a gluten free meal for Pat on the 2nd day), and the disconnect with Patagonia Planet regarding the private guided tour to Torres del Paine.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi John,

Thanks for taking the time to write us your feedback!
As I said before, it is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in Chile to avoid any further inconvenience with other travelers; I will send the feedback to Patagonia Planet, and suppliers in Argentina too; and I´m sorry about the gluten-free meal.

It was very good to work for you and the group, planning your holidays.

I hope you keep choosing Say Hueque for further trips!
Best Regards,
Mery

Carl

Fantastic Northern Norway Tour · Norway - Feb 22 - Mar 1, 2020

Traveler: Carl J. - Local specialist: Hilde Olaussen

When my son said that he had a lifelong dream to see the northern lights, I knew that I'd need the help of a travel agent familiar with northern Scandinavia. A quick internet search led me to Kimkim, which had already done the work of planning the outline for a perfect trip. I had never used an internet based travel agent before, but the idea of using agents based where we would be traveling was quite appealing so I gave them a chance. I was very glad I did.

From the very beginning it was... read more

When my son said that he had a lifelong dream to see the northern lights, I knew that I'd need the help of a travel agent familiar with northern Scandinavia. A quick internet search led me to Kimkim, which had already done the work of planning the outline for a perfect trip. I had never used an internet based travel agent before, but the idea of using agents based where we would be traveling was quite appealing so I gave them a chance. I was very glad I did.

From the very beginning it was a personal experience. I worked with Ingrid and Hilde, who both were very responsive and worked quite hard to create a custom trip for us. Their communication was excellent, and I especially appreciated their attention to emergency contacts in case anything went wrong. Unfortunately we arrived in Bodø to gale force winds, which immediately threw a wrench into our itinerary since the ferries were canceled. Hilde immediately rebooked our hotels and suggested an alternative and completely worthy itinerary. I expect that a lot of travel agents would let you down in circumstances like this, but not Kimkim. This "above and beyond" service convinced me to use them again for any of my future travel plans.

The trip itself was exceptional, and had many highlights:

- Northern lights. Even though we had poor weather, our guide in Tromsø managed to find the one spot with clear skies and we were rewarded with an amazing display
- Dogsledding. We really appreciated that it was much more than a glorified ride at Trapper's Farm, which has been our past experience with other sledding opportunities
- The people. The staff at every hotel, shop, guided tour, and museum were knowledgeable, friendly, and exceptionally welcoming.
- The sights. Lafoten in particular was extraordinarily beautiful
- The museums. The Bodø aviation museum, and the Tromsø polar and WWII museums were particular highlights. Honorable mention also goes to the science center and planetarium in Tromsø, where we went to ensure at least one sighting of the northern lights.
- The meals. We ate like kings and loved the food!

All in all I can't recommend the Norway tours more highly. There are plenty of sample itineraries to choose from, but the Kimkim agents are perfectly happy to customize one of the tours to your needs. You won't regret it - we certainly didn't!

Hilde Olaussen profile photo
Hilde Olaussen, local specialist, responded to this review:

Thank you so much for your thoughtful review, Carl! We are so happy that you and your son enjoyed your trip to Norway. It was a pleasure to help you, and we wish you welcome back at any time.

Two weeks in Colombia · Colombia - Nov 7 - Nov 21, 2019

Traveler: Candace V. - Local specialist: Chio Tabakman

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia... read more

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia brought the Cocora Valley to life despite rain and mud! She is passionate about the flora and fauna and a great ambassador for nature lovers. We enjoyed Salento and Filandia with her and a very special stop at Finca Divisa de Don Juan (coffee farm)
Daniel was our special personality in Medellin. His walking tour and history lesson were amazing. We were appreciative of his attention during our visit to Penol Rock and Guatape making for two rewarding experiences.
Juan was our steady, patient and knowledgable guide in Tayrona Park. We very much enjoyed learning about the area as well as his family background. It was a strenuous excursion and he timed the pace and experiences beautifully to match our requests.
David helped us enjoy Los Pinos. His familiarity with the area diminished our concerns with the muddy, rutted roads to arrive safely at our destination. Again, this guide's love of the area made for a special day.
A highlight of the trip was a visit to Bazurto Market with Carolina. The market was incredibly interesting, and Carolina's presentation, interaction, and selections were memorable. Her class was extraordinary.
Ending our trip in Cartagena, we were entertained by Ingrid - an insightful and fun-loving personality that enriched our time there.
Chio and team were responsive and supportive throughout. We were especially appreciative of their flexibility when our departure coincided with national protests. They made sure our transport got us to the airport with time to spare.
Colombia is filled with beauty, architectural charm, intriguing history and welcoming nationalities.
Thank you for a trip that will not be forgotten!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Candace, how are you?

Thanks so much for your kind words and I'm really happy everything met your expectations. I'll make sure to tell every single person you mentioned your comments.

Best regards,
Chio

Bianca

The trip was beautiful. We saw amazing places... · Costa Rica - Feb 22 - Feb 26, 2020

Traveler: Bianca C. - Local specialist: Carlos Rodriguez

The trip was beautiful. We saw amazing places and were very happy with location, activity and settings. However going from Manuel Antonio to Arenal takes 5h and might be too ambitious for those on shorter trips

Carlos was very responsive.

This was an excellent trip not only for Jorda... · Jordan - Feb 28 - Mar 3, 2020

Traveler: Ram A. - Local specialist: Tamara Salameen

This was an excellent trip not only for Jordan but all the facilities extended to us by the Kimkim team. The guides, drivers were all excellent.
Thanks a lot
Ram & Madhu Addanki

Tamara Salameen profile photo
Tamara Salameen, local specialist, responded to this review:

Hi Ram,
Thank you so much for your kind review! It was lovely having you here in the country.

We hope to have inspired you to come back to this beautiful part of the world and explore even more of the country.

All the best and thank you for traveling with Why Jordan Tours!
Tamara

Rachel

Morocco you have my ❤️! · Morocco - Feb 15 - Feb 23, 2020

Traveler: Rachel R. - Local specialist: Hassan El Amrani

Hassan was fantastic booking this trip. I decided to go two weeks before I left. He was able to make all the my requests happen and more! The day before I left I slipped on the sidewalk and fractured my knee. I thought for sure I wasn’t going to be able to go but the doctor cleared me for the trip and I was so excited. He helped me get a better seat on the plane and wheelchair assistance at the airport which was much appreciated. He made sure I was well taken care of throughout my trip.

My... read more

Hassan was fantastic booking this trip. I decided to go two weeks before I left. He was able to make all the my requests happen and more! The day before I left I slipped on the sidewalk and fractured my knee. I thought for sure I wasn’t going to be able to go but the doctor cleared me for the trip and I was so excited. He helped me get a better seat on the plane and wheelchair assistance at the airport which was much appreciated. He made sure I was well taken care of throughout my trip.

My driver Abdul took fantastic care of me from the time I arrived until I left! He taught me so much about Morocco’s culture and history while taking me to beautiful places and views along our drive around the country. I've traveled solo a lot but never had a driver before. I wouldn't see Morocco any other way. I felt safe as a solo female traveler and truly got to have best experience from the best driver!

I truly fell in love with Morocco! This trip was my 21st country outside of the USA and first time in Africa. It was above and beyond my expectations. Traveling over 1600 miles by car from Casablanca to Meknes to Fes to Chefchaouen to the Sahara to Rose’s Valley to Marrakesh, and all the stops in between I would do it again in a heartbeat. There is so much to do and see but I truly loved spending time in the desert and exploring everything each stop and city had to offer.

I’ve been humbled by the Berber way of life, by their culture and by their hospitality. Having worked in hospitality for 20 years and living in NYC working tireless hours you can loose site of anything outside of your of day-to-day. I truly found the meaning of hospitality and happiness again in Morocco. Having tea with the nomads really changed my perspective. Seeing a family actually live in a cave in 2020 invite me for tea to provide a stranger hospitality with just enough means to live was so easy for them. It’s hard to imagine they have never read a book, watched tv, surfed the internet or used a cellphone, yet they wanted to have basic human connection over tea. We should all live a little more like the Nomadic Berbers and the world may just feel a little less complicated and more welcoming to everyone. Morocco you have my ❤️!

Hassan El Amrani profile photo
Hassan El Amrani, local specialist, responded to this review:

Thank you so much for your feedback. We’re delighted to hear that you fell in love with Morocco while traveling with us! It was our pleasure to offer the timely responses to help you plan this trip within a couple of weeks and to extend Moroccan hospitality by helping you navigate comfortably with a fractured knee. Most importantly, you were able to enjoy the diverse, beautiful climates and authentic culture with a knowledgeable guide. You’re correct that there is much to see and do, so we hope you will return again and travel with us in the future.

What an unbelievable trip! Absolutely amazing! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Aaron A. - Local specialist: Carlos Rodriguez

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night... read more

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night hikes, monkeys, birds, hanging bridges...I could go on and on. The best part was it was all planned by Carlos. We didn’t have to worry about anything. Pickups, transfers, logistics, all the boring stuff no one wants to take care of but needs to be done/planned for trips, Carlos did it. Whatever KimKim is paying Carlos, they should double it. What an amazing trip, all thanks to KimKim and Carlos. Pura Vida!!!!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Aaron!

Greetings from sunny Costa Rica, I'm so proud of your feedback trip, It was totally a pleasure to assist you during your experience in our lovely country Costa Rica.

Now you have a friend here, I hope you can visit us again in the future and I hope I can show you other beautiful destinations.

Thank you again for visiting us, Pura Vida Amigos!
Carlos.

Enjoyable Trip · Argentina - Feb 23 - Feb 29, 2020

Traveler: Deborah M. - Local specialist: María Noelia Bonvin

We had an enjoyable time in Buenos Aires and the Iquazu Falls. Emilce had done a wonderful job for all the transfers between places and the pick ups were on time. Also thank Federico who was so wonderful in guiding us thru the city of Buenos Aires. We learnt a lot about the political background, history and cultures of Argentina. We really appreciate his service. The hotel which Emilce arranged in BA was really good. However we were not very happy about EcoIguazu's tour on the Argintina side.... read more

We had an enjoyable time in Buenos Aires and the Iquazu Falls. Emilce had done a wonderful job for all the transfers between places and the pick ups were on time. Also thank Federico who was so wonderful in guiding us thru the city of Buenos Aires. We learnt a lot about the political background, history and cultures of Argentina. We really appreciate his service. The hotel which Emilce arranged in BA was really good. However we were not very happy about EcoIguazu's tour on the Argintina side. I was not sure about it was the S American Trip's role or the EcoIguazu's role. The guide for the Iguazu Falls on the Argentina side was not good. His didn't understand our questions very well and was not organized at all. Wasting time in making decision what we should do next. I felt so sorry for the tour members who had paid for the boat ride but no seats for them after all. I still wonder how it can happen if they have arranged the boat ride few months ago and still no room for them on the day. Other than that, I enjoyed my trip in Argentina very much. Oh, I forgot to mention about the tango show and the Argentine Experience. Both events were excellent. We enjoyed them very much. Thank you Emilce again for the arrangement. Will recomment KimKim to my friends.

María Noelia Bonvin profile photo
María Noelia Bonvin, local specialist, responded to this review:

Deborah,
Many thanks, you for your kind words and your patience with the Great Adventure issue. Unfortunately, the week you visited the waterfalls, there was very little water, so the shipping prefecture decided to cancel the navigations during the those days due to security reasons. It must have been disappointing and unexpected even for people working in the park, but sometimes we can't control it all :)
The most important thing here is you had a memorable time here in Argentina, that you... read more

Deborah,
Many thanks, you for your kind words and your patience with the Great Adventure issue. Unfortunately, the week you visited the waterfalls, there was very little water, so the shipping prefecture decided to cancel the navigations during the those days due to security reasons. It must have been disappointing and unexpected even for people working in the park, but sometimes we can't control it all :)
The most important thing here is you had a memorable time here in Argentina, that you were able to learn a lot about history and culture while visiting lots of great places in Buenos Aires and one of the new seven wonders with just a few days!
It was a pleasure to meet and accompany you from here during your trip. You will always be welcome at KimKim and of course in South America.
All the best,
Emilce