Kimkim Trip Reviews

4.8
Based on 18,560 ratings
Read 18,560 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Perfectly planned and executed! Judy was an ...
Japan | Nov 23 - Nov 30, 2025

Hong
Hong d.
Miami, FL | Reviewed on Dec 02, 2025
Perfectly planned and executed! Judy was an amazing to work with. She customized our 9 day trip to Japan with our family of four. The trip was comprehensive and all inclusive of hotel, transportation and activities, less airfare. All the hotels were of excellent quality and all centrally located. All tour guides and transportation specialists communicated at least one day in advance to confirm all our bookings throughout the trip. They were all very knowledgeable and provided superb,... Read more

Perfectly planned and executed! Judy was an amazing to work with. She customized our 9 day trip to Japan with our family of four. The trip was comprehensive and all inclusive of hotel, transportation and activities, less airfare. All the hotels were of excellent quality and all centrally located. All tour guides and transportation specialists communicated at least one day in advance to confirm all our bookings throughout the trip. They were all very knowledgeable and provided superb, quality service. Judy had recommendations and answered all our questions. She was available and communicated throughout the whole trip. I would highly recommend KimKim and would definitely use them again for our next trip to Japan or Asia. Our trip went as perfectly as can be!

Hotel Review
&Here TOKYO UENO

Perfect for families. Love that Ueno Park is across the street for a stroll. Safe. Clean. Spacious. Centrally located. Kids loved the bunk beds.

Authenticity & Character
Location
Across the street from Ueno Park, near zoo and central to transportation
Staff
Cleanliness & Comfort
Local specialist: Judy Zhang

Amazing Galapagos Adventure!
Galapagos Islands | Nov 14 - Nov 24, 2025

Kathy
Kathy G.
Hawthorne, CA | Reviewed on Dec 02, 2025
The Galapagos was truly an amazing adventure! Paul planned and implemented a wonderful trip! All the travel and tours were handled very professionally and the accommodations were excellent. Alex and Robert made sure we were all on the bus, boat, or airplane, as planned. Our excellent guides Javier and Karem led us on adventures every day. Snorkeling with sea lions, manta rays, turtles, sharks and schools of fish was incredible! We've never been surrounded by such an abundance of sea... Read more

The Galapagos was truly an amazing adventure! Paul planned and implemented a wonderful trip! All the travel and tours were handled very professionally and the accommodations were excellent. Alex and Robert made sure we were all on the bus, boat, or airplane, as planned. Our excellent guides Javier and Karem led us on adventures every day. Snorkeling with sea lions, manta rays, turtles, sharks and schools of fish was incredible! We've never been surrounded by such an abundance of sea life. We also saw wildlife and different landscapes while exploring various islands. Daniela's tour with the giant land tortoises was another fascinating day! The Galapagos is truly a unique place that locals are working hard to preserve for all. We're thrilled we got a chance to visit!

Hotel Review
Acacia Galápagos Boutique Hotel
Puerto Ayora

We had a clean, modern room at the Acacia with a lovely central patio area for gathering. The staff was very friendly, honest and professional. They made sure we had a delicious breakfast with our coffee every day and provided tips on where to eat dinner. Highly recommend this hotel.

Authenticity & Character
Location
Walking distance to the Darwin Center and downtown.
Staff
Cleanliness & Comfort
Local specialist: Paul Cisneros

Doris was such a pleasure to work with! She c...
Vietnam | Nov 19 - Nov 29, 2025

Laura
Laura S.
Ashburn, VA | Reviewed on Dec 02, 2025
Doris was such a pleasure to work with! She created a private tour for our family of six with ages ranging from 65 to age 5! Her attention to detail was spot on. We love the beautiful hotels she booked. The itinerary was just right, the guides and drivers were exceptional! The roomy passenger van was top notch! She booked our flights within the country and even helped us with our visas. We had a friendly driver waiting for our delayed flight and guide at the airport after a 20 plus hour... Read more

Doris was such a pleasure to work with! She created a private tour for our family of six with ages ranging from 65 to age 5! Her attention to detail was spot on. We love the beautiful hotels she booked. The itinerary was just right, the guides and drivers were exceptional! The roomy passenger van was top notch! She booked our flights within the country and even helped us with our visas. We had a friendly driver waiting for our delayed flight and guide at the airport after a 20 plus hour flight so we were so exhausted so that was a lifesaver to be taken to our hotel and even helped with our check in.
We loved Ho Chi Minh City and learned so much on our delightful tour. It was very meaningful and special . We love the people of Vietnam and were treated with so much kindness. Our next stop was Hanoi. Another exciting city and a new guide and driver who treated us exceptionally well. Both were always on time and delightful to be with. We had an amazing day of touring Hanoi and before we knew it we were off to an amazing cruise on HaLong Bay! The ship exceeded our expectations and all of the tours from the ship were very fun. The accommodations were perfect and we enjoyed the elevated dining experience with great food. Our lovely tour guide was there to pick us up on time and back to Hanoi for our flight to Phi Quoc. Again the resort was absolutely amazing! Truly paradise ! We had the best time there and were sad when it was time to leave ! We had a seamless experience being transported to the airport back to Ho Chi Minh then picked up by a driver Doris arranged for us that also was outstanding for over overnight before our international flight home.
We were so happy to meet Doris in Hanoi. She is the most kind, hard working , professional that you could ever hope for. I don’t know how she did it, but every arrangement she made for us and every person we had the pleasure of spending time with were so kind, organized and truly went out of their way to make this the best trip we have ever been on. We are so thankful and feel so blessed to have Doris and her staff create a trip of a lifetime. We love Vietnam and hope to visit again someday. We have already recommended to our friends to contact Doris if they would like to travel to the destinations that she does travel planning for. Thank you Doris!! May we meet again!!
Laura Scott

Hotel Reviews
Ibis Saigon Airport

This hotel was our choice to be close to the airport. It was OK clean with very small rooms, but I do have to say they’re elevator. Doors slam shot very hard and unfortunately, I slammed my elbow in it and it was very bruised. Of course I will recover from that, but I wonder about a small child getting crushed by the elevator doors. However, their room service is very good and prompt and also the shuttle was on time and the front desk was very helpful. The rooms were clean but very much just for overnight airport stays.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Green Bay Resort Phu Quoc

What a surprise this was! This resort is right on the ocean and Arvilla, which had three wonderful bedrooms in it and four bathrooms and two outdoor showers and our own private pool was more than we could’ve ever dreamed of! Thank you Doris for getting this for us, this was pure heaven!

Authenticity & Character
Location
I could’ve stayed at that resort for two weeks. I do love the beach and a quiet and peaceful surroundings.
Staff
Top notch staff were so kind and accommodating
Cleanliness & Comfort
The pool is clean daily as well as the villa we had fresh towels and a restocked refreshments. It was really nice. Also room service was very prompt
Indochine Lan Ha Cruise
Hai Phong

What a fabulous and upscale experience. The staff were perfection. The activities were really fun, and we especially loved the tour of the cave and also riding in the bamboo boat and coming across a lot of monkeys.

Authenticity & Character
This was probably one of our favorite experiences, just being out on a cruise ship and getting to spend the night in the beautiful bay. It was one of the most magnificent sunsets we’ve ever seen.
Location
It was a little drive to get there, but we had such a great tour guide and driver. The time went by so quickly.
Staff
They were all very kind and professional
Cleanliness & Comfort
Everything was clean and comfortable, and the bedding was magnificent
Peridot Grand Luxury Boutique Hotel
Hanoi

In the heart of Hanoi yeah quiet and private, and absolutely meticulously maintained and clean.

Authenticity & Character
Location
Staff
They were all very kind and also wanted to add that the breakfast was amazing with the chocolate fountain that my granddaughter was so excited about
Cleanliness & Comfort
Park Hyatt Saigon
Ho Chi Minh City

Excellent in every way. Breakfast was 5 star!

Authenticity & Character
Location
Right across from the opera. Michelin star restaurant right across the street.
Staff
Cleanliness & Comfort
Stunning, clean, comfortable
Activity Reviews
Phu Quoc - Fly to Ho Chi Minh City
Phu Quoc - Fly to Ho Chi Minh City
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phu Quoc island free day
Phu Quoc island free day
Phu Quoc

We loved everything about this resort and we loved our accommodations! We had a private pool and ocean view right outside of our door

Quality of Experience
Food
Breakfast was great for luncheon dinner not so good
Guides, Drivers and Staff
Transport
Hanoi - Fly to Phu Quoc
Hanoi - Fly to Phu Quoc
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay  - Hanoi
Halong Bay - Hanoi
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong Bay, Overnight on Cruise
Hanoi - Halong Bay, Overnight on Cruise
Vietnam

What if a beautiful ship and a beautiful place we feel so lucky to be able to experience that. The weather was also perfect.!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Sightseeing & Street Food Tour
Hanoi Sightseeing & Street Food Tour
Hanoi

We loved the Phu and ba migh ! Very good!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Fly to Hanoi
Ho Chi Minh City - Fly to Hanoi
Vietnam

Dora had our flights planned and we were very fortunate to have our guide and driver take us directly to the airport which was a seamless experience

Quality of Experience
Food
We had breakfast at the hotel, which was very good
Guides, Drivers and Staff
Transport
Sai Gon city sightseeing
Sai Gon city sightseeing
Ho Chi Minh City

Singh was our tour guide and I don’t remember our driver’s name, but they were exceptional and very knowledgeable about all of the city and all of the temples and the government buildings and just the way the city works. It was really fun hanging out with our tour guide. He did a great job. He also understand English, so well, even slang and that it was so helpful for our conversations.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Doris Bui

Eleanor was always available for help and wa...
Japan | Nov 14 - Dec 1, 2025

Greg
Greg S.
Seattle, WA | Reviewed on Dec 02, 2025

Eleanor was always available for help and was able to sort things out when needed. She checked on us during our trip to ensure everything was going well. All of the local guides and were very nice. It was great to experience both the urban and rural parts of Japan.

Local specialist: Eleanor Chen

Incredible first trip to Iceland with a wonderful guide
Iceland | Nov 14 - Nov 19, 2025

Sharon
Sharon M.
Portland, OR | Reviewed on Dec 02, 2025
I had the most wonderful first visit to Iceland, with my guide, Gummi. The airport pickup was seamless and we immediately headed out west. I had asked that we take our time and really get to spend as much time needed everywhere, and that’s exactly how it went. The first hotel he had chosen turned out to be a great destination - great food in an area where there weren’t many options, and locals enjoying music in the lobby on a Saturday night. Also - the skies managed to clear up for a viewing... Read more

I had the most wonderful first visit to Iceland, with my guide, Gummi. The airport pickup was seamless and we immediately headed out west. I had asked that we take our time and really get to spend as much time needed everywhere, and that’s exactly how it went. The first hotel he had chosen turned out to be a great destination - great food in an area where there weren’t many options, and locals enjoying music in the lobby on a Saturday night. Also - the skies managed to clear up for a viewing of the Northern lights. After spending two days out west, we headed to the North for two - seeing the geological sites of interest, but also visiting the towns of Husavik and Akureyri. On the way back to Reykjavik, seeing more of the natural wonders, stopped at a wonderfully situated geothermal spa. Gummi not only created a wonderful itinerary for me, but personally shared with me background on the history, language, and natural history of Iceland. He was a great conversationalist and we also enjoyed some music along the way. I hope to come back some day and have him show me other parts of Iceland I couldn’t fit into this trip.

Hotel Review
Hotel Búðir
Búðir

Incredible location, wonderful restaurant, local cultural experience

Authenticity & Character
Attended a concert in the lobby with a well known Icelandic singer and enjoyed the locals singing along with the tunes they knew
Location
Views of the water and mountains, close to a beautiful church, great rooftop for watching the Northern Lights
Staff
Cleanliness & Comfort
Warm and charming room
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Dec 02, 2025

Thank you so much for taking the time to write a review Sharon. I know you're still travelling.
This was such a fun trip, and I'm glad to read it met your expectations.
I hope the seminar was good too. and that you're having great travels.
I do definately hope to see you in Iceland again, there's still so much ro see and do :)
All
the best
Gummi

La Fortuna Costa Rica
Costa Rica | Nov 26 - Dec 1, 2025

M
mindy n.
Somerset, NJ | Reviewed on Dec 02, 2025
Overall, we did not find the local agency support as helpful and friendly as Yuliana from KimKim. They were not as responsive. Other specific comments: the Volcano Lodge rooms were not updated and somewhat shabby. The front desk staff not welcoming. The resort lay-out was nice, central location, breakfast was good but would not recommend accommodations. All of the tour operators were very friendly and helpful esp. Monica from Bridges Tour. I would recommend the Sloth Trail that we booked... Read more

Overall, we did not find the local agency support as helpful and friendly as Yuliana from KimKim. They were not as responsive. Other specific comments: the Volcano Lodge rooms were not updated and somewhat shabby. The front desk staff not welcoming. The resort lay-out was nice, central location, breakfast was good but would not recommend accommodations. All of the tour operators were very friendly and helpful esp. Monica from Bridges Tour. I would recommend the Sloth Trail that we booked on our own. Additionally, we did not feel the Eco Thermal Experience on our last night was worth time or money. Our lodge accommodations already had thermal pools so enjoyed experience from that perspective at our own lodge. The buffet dinner was not tasty. Honestly, the location was very noisy, crowded and the opposite of relaxing. Not recommended.

Hotel Review
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela

Rooms not updated, staffing less than welcoming. Breakfast was nice as well as location and layout of resort. Too many other choices in the area that may be better selection. Lots of walking from front desk to rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

Did not enjoy as overcrowded, noisy and opposite of relaxing. Buffet was not good. Not recommended, time or money.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal/La Fortuna

Enjoyed the 20-mile ride towards volcano. Some pavement roads but many uneven surfaces. Bikes could have been in better shape. Guide was knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Nocturnal Rainforest Walk
Nocturnal Rainforest Walk
Arenal/La Fortuna

Better than expected. Guide was so patient for taking photos and informative. Had the opportunity to see an amazing sunset with volcano view. Definitely recommend for nature trail and wildlife viewing.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Adventure in the Arenal Lake
Kayak Adventure in the Arenal Lake
Arenal/La Fortuna

We were on the only ones so turned into private tour. Saw birds, monkey and beautiful view of volcano. Perfect day. We highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna

Unfortunately, the day was heavy downpour of rain so not as much fun. Good experience. Could get crowded.

Quality of Experience
Food
n/a
Guides, Drivers and Staff
Monica was amazing!
Transport
Traditional Cooking Class - Dinner
Traditional Cooking Class - Dinner
Arenal/La Fortuna

Very hands on, good meal and friendly staff. Fun night out!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee, Chocolate & Sugar Cane Farm Experience
Coffee, Chocolate & Sugar Cane Farm Experience
Arenal/La Fortuna

Very informative and friendly staff.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Dec 02, 2025

Hello Mindy,
Thank you for sharing your honest feedback. I’m sorry to hear that some parts of your trip didn’t meet your expectations, especially the lodge and the thermal experience. I will make sure your comments are shared with our partners so we can improve. I am glad the tours and guides were a positive part of your stay. Thanks again for helping us do better for future travelers, and hopefully, I can assist you in a future trip to Costa Rica, where you can explore different regions of our beautiful country.
Best,
Yuliana

Excellent Peru trip.
Peru | Nov 22 - Nov 29, 2025

Erin
Erin M.
Los Angeles, CA | Reviewed on Dec 02, 2025

Andriel was an amazing guide through the sacred valley.
I appreciate the KimKim team for organizing everything, booking all transportation, checking into our flights for us, etc. it made travel worry-free.
The itinerary was spot on.

Local specialist: Liz Karen L. Jihuallanca

Hassan helped us organise a fabulous trip
Morocco | Nov 22 - Nov 29, 2025

Madhuri
Madhuri A.
San Jose, CA | Reviewed on Dec 02, 2025

Hassan helped us organise a fabulous trip around Morocco for 7 nights. With our amazing driver and guide Khalid we saw several parts of the country, each beautiful and unique. Our favourite part of the trip was spending a night in Merzouga desert camp, but we also enjoyed Chefchouan, Fez and Marrakesch tremendously. Along the road we got to see some startling wonders like Ait bin haddou and the Todra gorge that look like places from another time.
The trip, the stays, guides and meals were all very well taken care of by Hassan and Khalid.

Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Dec 02, 2025

Hello Madhuri,
I’m so pleased your 7‑night journey through Morocco was such a fabulous experience. It’s wonderful that Khalid’s guidance and the highlights—from Chefchaouen, Fez, and Marrakech to the Merzouga desert camp, Ait Ben Haddou, and Todra Gorge—made the trip so memorable.
Your kind words mean a great deal to both Khalid and me, and I hope we’ll have the pleasure of welcoming you back to Morocco for another adventure.
Warm regards,
Hassan

Stress-Free Vietnam Travel Thanks to KimKim and a Great Local Team
Vietnam | Nov 6 - Nov 27, 2025

Wesley
Wesley C.
Seattle, WA | Reviewed on Dec 02, 2025
Planning our trip through KimKim was an incredibly smooth and stress-free experience. The initial setup was simple, and we were quickly connected with our local Vietnam specialist, Camellia, who was an absolute pleasure to work with. She was responsive, accommodating, and consistently offered thoughtful solutions that made our itinerary even better. Throughout the trip, Camellia and her team (Ms. Thuy) stayed in close contact via WhatsApp and email, always replying quickly and ensuring we... Read more

Planning our trip through KimKim was an incredibly smooth and stress-free experience. The initial setup was simple, and we were quickly connected with our local Vietnam specialist, Camellia, who was an absolute pleasure to work with. She was responsive, accommodating, and consistently offered thoughtful solutions that made our itinerary even better.

Throughout the trip, Camellia and her team (Ms. Thuy) stayed in close contact via WhatsApp and email, always replying quickly and ensuring we had everything we needed. Even during the record flooding that occurred during our visit, they seamlessly adjusted our plans so well that we barely felt any disruption.

Most of the activities and guides arranged for us were excellent, knowledgeable, and easy to understand. Our two favorites were Heidi, a Vespa Food Tour in Saigon, and Ms. Linh, for an all-day City and Food Tour in Hanoi. Both were extremely accommodating by adjusting the tour's destinations based upon our initial feedback. A couple of activities in our itineraries ended up being more tourist-heavy than we preferred, but that was more a reminder for us to be extra clear on our preferences during planning.

Overall, KimKim—and especially Camellia—made our Vietnam trip feel personalized, well-supported, and wonderfully memorable. Highly recommended for anyone seeking a well-organized, locally informed travel experience.

Hotel Review
Garden View Court Suites

Garden View Court Suites offers an ideal location in the former District 1, with beautiful views overlooking the Independence Palace and easy walking access to many of Ho Chi Minh City’s top attractions. The service stands out immediately—every staff member is warm, friendly, and genuinely attentive, making the stay feel welcoming from start to finish. While the pool and gym area are pleasant, the presentation via their website photos creates an expectation of greater luxury than what's actually offered. The breakfast buffet is a pleasant highlight, featuring a generous spread of options including an egg station and a comforting pho station. While the suites are spacious and impeccably clean, they do feel a bit dated and reflect more of a mid-tier extended stay hotel. Overall, it’s a comfortable, well-situated choice with standout service and great value.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Dec 02, 2025

Dear Wesley,

Thank you so much for your wonderful feedback! I'm truly happy to hear that your trip through Vietnam went smoothly and that you felt well taken care of throughout your journey. It was a pleasure assisting you, and I’m glad our team - especially Thuy, Heidi and Ms. Linh - helped make your experience memorable, even during the unexpected flooding.

Thank you again for choosing to travel with us. I hope to welcome you back to Vietnam someday!

Warm regards,
Camellia

Amazing trip to New Zealand with Monika's help from Kimkim
New Zealand | Nov 21 - Nov 30, 2025

M
Mafalda R.
San Jose, CA | Reviewed on Dec 02, 2025
we had the most amazing time during our trip to New Zeleand. Monika was of great help! Not only she gave us really good recommendations of places to visit and experiences , but she was also extremely helpful in accommodating changes along the way. Highly recommend this platform and Monika! Read more

we had the most amazing time during our trip to New Zeleand. Monika was of great help! Not only she gave us really good recommendations of places to visit and experiences , but she was also extremely helpful in accommodating changes along the way. Highly recommend this platform and Monika!

Activity Reviews
Doubtful Sound Overnight Cruise (Real NZ) on Navigator or Wanderer
Doubtful Sound Overnight Cruise (Real NZ) on Navigator or Wanderer
New Zealand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova

An amazing trip to Costa Rica
Costa Rica | Nov 14 - Nov 25, 2025

Ora
Ora Y.
Florence-Graham, CA | Reviewed on Dec 01, 2025
Holden and the team at Serendipity created an amazing trip for me in Costa Rica! All the pickup drivers were punctual, friendly and safe. The itinerary fit my interests and needs perfectly and allowed me to have an amazing time.
Holden kept in touch with me throughout my time in CR and made sure everything was running according to plan.
In summary, I had a great trip thanks to the KimKim & Serendipity teams.
Read more

Holden and the team at Serendipity created an amazing trip for me in Costa Rica! All the pickup drivers were punctual, friendly and safe. The itinerary fit my interests and needs perfectly and allowed me to have an amazing time.
Holden kept in touch with me throughout my time in CR and made sure everything was running according to plan.
In summary, I had a great trip thanks to the KimKim & Serendipity teams.

Hotel Review
Hotel & Spa Poco a Poco
Monteverde

I already wrote a detailed review of this hotel and its manager Lilian. To reiterate - the hotel was comfortable, clean and had everything I needed. Lily was welcoming, helpful and made me feel at home.

Authenticity & Character
It has an amazing garden with a walking trail.
Location
Beautiful surroundings, close to cafes & restaurants.
Staff
Lily
Cleanliness & Comfort
Activity Review
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

Alex was a very fun and good guide who helped me overcome my fear of heights.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Dec 02, 2025

Thank you Ora, I'm so glad you had a great trip! It was a pleasure to meet you during your travels ⭐

Warmly
Holden Ketchum
Serendipity Adventures

An Incredible 32 day trip to discover the best of Chile!
Chile | Oct 15 - Nov 15, 2025

J
Jack G.
Cape Girardeau, MO | Reviewed on Dec 01, 2025
I gave Angel an almost impossible task, which was to see all the best places in Chile in 30 days. So, he delivered, and then some! To get it all in, we ended up at 32 days, and we covered so many amazing places in this amazing country! We started our journey in Vina del Mar. This beautiful area is right on the Pacific Ocean, with numerous great choices on where to dine. It was a nice place to recharge after the long flight to Santiago. Our next day was right next door, with a tour of... Read more

I gave Angel an almost impossible task, which was to see all the best places in Chile in 30 days. So, he delivered, and then some! To get it all in, we ended up at 32 days, and we covered so many amazing places in this amazing country!

We started our journey in Vina del Mar. This beautiful area is right on the Pacific Ocean, with numerous great choices on where to dine. It was a nice place to recharge after the long flight to Santiago. Our next day was right next door, with a tour of the UNESCO World Heritage Valparaiso. Our guide was Grex, and he led us through this famous city, showing the architecture and street art across this unique colorful town. We tasted local foods, and met many of the famous street artists. Very cool!
Next we did some wine tasting in the Casablanca Valley, and had a cooking class in Santiago with Angel's awesome wife, Jennifer. The food "we" made was wonderful!

Our next leg of our trip was flying to Rapa Nui (Easter Island) for 5 nights. What an incredible place! You just have to see the island to appreciate how special it is. Our guide was Andres, a lifetime resident and island researcher. His knowledge and insight made the tours exciting. We stayed in the in town so we could walk to dinner, and meet the locals, and see the indescribable sunsets. We also scuba dived and saw the local dance show...something I did not expect to enjoy, but really did!

Atacama was next! What a contrast to Rapa Nui! We had another strong tour guide (Marco) who took us to Laguna Cejar (salt lagoon), where we had some amazing pictures of the valley, and floated in the salt waters! The next day we hiked a little known canyon with Andrej. The river was flowing strongly, with lots of small waterfalls. We had to scale the walls in a few spots. It was a blast, and we saw no one the entire hike! We finished one day with a horseback ride during sunset. Our last day we traveled to Puritama Hot Springs, high up in the mountains. It is a series of pools fed by warm spring waters. Really nice!

Next we flew to Balmaceda, got a rental car, and drove to Puerto Rio Tranquilo. This drive was one of our favorites, as the area is a series of gorgeous valleys, mountains, and rivers. It is lightly populated, and 2/3 of the roads are dirt. We stopped a lot. We saw the endangered huemul deer, and 3 condors. The town we stayed in was very small, but had a wonderful restaurant. The highlight here was kayaking to the Marble Caves. The water in these glacial lakes is so clear, and our guide, Victor, was outstanding...we did not even get wet! From here, we drove to Coyhaique, where we took a catamaran to some hot springs on the side of a fjord. Incredible!

We then flew to Puerto Montt, and drove to Huilo Huilo Reserve. Note that these roads were very easy to drive. The few hour drive was beautiful, and the scenery was great. In Huilo Huilo, we stayed in a very unique hotel (it was round, with trees in it and a stream running through it!), with a great restaurant. We hiked a lot here. The rivers were flowing strong, and the numerous waterfalls were amazing. A very relaxing area. We then drove to Puerto Varas next. It is a popular tourist town for both Chilean and international visitors. The lake is the 2nd largest in Chile. From our hotel we could see the amazing volcanos and snow capped mountains. Here we did a challenging and fun hike at the base of a volcano called Desolation Pass. And we ended this leg at the hot springs in Termas del Sol.

We then flew to Punta Arenas. For being so far south, we were surprised by the size of the town, as well as the beautiful architecture downtown. Here, we boarded a catamaran, and headed out to Magdalena Island, where we spent time with penguins! We then took a bus to Puerto Natales, about a 3 hour ride. Here, we had a boat ride to visit Serrano Glacier. Very nice! From here, we drove to Torres del Paine, the iconic view of Patagonia. The hotel was wonderful (Hotel Lago Grey). where we had endless views of the mountains, and sat right on the edge of the glacial lake.

We then flew back to Santiago, where we had a special dinner high up on a rotating restaurant (Giratorio). The next day we drove our rental to Colchagua, where we visited VIK. We had a wonderful 7 course lunch here, which lasted almost 3 hours, with plenty of wine tasting! The next day we visited Vina Santa Cruz, another beautiful winery in this area. Before heading back to Santiago, we visited the lush and beautiful Maipo Valley, where we hiked and rode horses.

Our last day we visited downtown Santiago. This took us to main plaza, as well as walking through the fruit and vegetable markets. We ate and enjoyed the afternoon, and had a final light snack and wine with Jennifer at a hillside with a great view of Santiago. A great way to end a great trip!

A couple of thoughts-
1) We used private tour guides in a number of places. We found them to be very good, and they could focus on us. With so many international visitors, many tours end up repeating things in at least 2, or more, languages. This obviously takes more time.
2) Car rentals were easy, and allows you to stop where you wanted. We found the road infrastructure to be very good.. While roads in some areas were not paved (including Torres Del Paine), they were still maintained.
3) With Angel as our specialist, he could set up just about anything we wanted...and he also set up things we did not know we wanted! He and his staff, especially Gabi, responded to questions and requests immediately. We were very happy with how they set up and guided us through our adventures!

Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Dec 02, 2025

Dear Jack and Crystal,
I am so glad to hear about this amazing trip.
It was lovely to meet you both in Santiago!
Our team will be happy to read all this.

Chile is and Incredible destination, also the rest of Southamerica. You know we will be happy to help you plan a new adventure :) I hope to meet you again

Warm regards,
Angel

My husband and I thoroughly enjoyed our rice ...
Philippines | Nov 19 - Nov 25, 2025

C
Christine T.
Los Angeles, CA | Reviewed on Dec 01, 2025
My husband and I thoroughly enjoyed our rice terraces hike in the Ifugao and Mountain Provinces. Our guide with Uncharted Philippines, Jody, was knowledgeable about the area and had local connections in the villages. The itinerary had to be flexible so soon after Super Typhoon Uwan, and Jody and Cami, our Kimkim representative, worked together to make a safe ad memorable experience. We highly recommend Ki.kim and Uncharted Philippines for a unique, one of a kind experience. Read more

My husband and I thoroughly enjoyed our rice terraces hike in the Ifugao and Mountain Provinces. Our guide with Uncharted Philippines, Jody, was knowledgeable about the area and had local connections in the villages. The itinerary had to be flexible so soon after Super Typhoon Uwan, and Jody and Cami, our Kimkim representative, worked together to make a safe ad memorable experience. We highly recommend Ki.kim and Uncharted Philippines for a unique, one of a kind experience.

Hotel Review
Hillside Inn and Restaurant

Best view of rice terraces, smack dab in the middle of local life.

Authenticity & Character
Locally run-food sourced in the village.
Location
Terrific view of rice terraces, right outside your door!
Staff
Kind, friendly and helpful
Cleanliness & Comfort
Local specialist: Cami Sarmiento

Sandy did a phenomenal job of planning our tr...
Japan | Nov 6 - Nov 13, 2025

J
Jane B.
Summit, NJ | Reviewed on Dec 01, 2025

Sandy did a phenomenal job of planning our trip to Japan. Never having experienced Japan I knew nothing of best places to go for our interest and methods of traveling. The hotels were picked to our specifications, we care about both location and quality. We had expert private guides who took us places and helped us manage where to eat for our special diets. Everything went according to plan and we are currently planning another trip with KimKim.

Local specialist: Sandy Ren

Amazing 5 days itinerary in Marocco
Morocco | Nov 22 - Nov 26, 2025

C
carolina t.
France | Reviewed on Dec 01, 2025
The experience of contacting kimkim to find the right itinerary was really easy. So many options and so many ways to search the kind of itinerary you want. That helps planning really easy. As soon as we decided on 5 days of northern Marocco , we got connected to our local contact in Marocco, Mohammed. Communication was easy and we were able to create itinerary with details we preferred. The week before the trip , Mohammed connected us with Said, who was managing our trip. Same experience,... Read more

The experience of contacting kimkim to find the right itinerary was really easy. So many options and so many ways to search the kind of itinerary you want. That helps planning really easy. As soon as we decided on 5 days of northern Marocco , we got connected to our local contact in Marocco, Mohammed. Communication was easy and we were able to create itinerary with details we preferred. The week before the trip , Mohammed connected us with Said, who was managing our trip. Same experience, easy communication , I was always able to contact him. When I wanted to make a little change , Said took care of it right away. Our driver , Sofianne was wonderful, very gentle and kind guy , who is also an amazing driver and very helpful. We felt relaxed and safe the entire time we moved from city to city. Our tour guide in Rabat, Hasannia and Sharif in Fes were very knowledgable . They know everything relevant to the place or city that they were guiding us in. We learned a lot and we enjoyed exploring Rabat and Fes with them. Couldn’t have asked for better guide. Overall, we were very satisfied with how our trip came to be. Would definitely recommend everyone involved

Activity Reviews
A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss  & Meknes
A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes
Morocco

It was a long drive , but The drive felt seamless and relaxed and we were really happy to be able to stop in all of those places. Volubilis, was truly and amazing place to see. One of the more complete Roman city ruins. We had a guide, Karim who helped us learning about what we were seeing and that added more to the experience .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Sharif was very knowledgable and he knew the layout of the Medina in Fes really well. Not once did he hesitate about where to turn in a city that really feel like you are inside a giant labyrinth. But beyond that, he knows about all historical and current information relevant to Fes and Marocco in general, making the whole experience really pleasant and we were able to learn a lot during our short visit. Couldn ‘t have gotten a better guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Guided Exploration of Rabat
A Guided Exploration of Rabat
Rabat

Hasannia was very knowledgable , she knows a lot not just about Rabat but any relevant historical and current information related to Marocco. We learned a lot and she patiently took us around . Had a great time

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Dec 02, 2025
Hi Carolina, Thank you so much for sharing such a thoughtful review. We are delighted to hear that your experience planning and traveling through northern Morocco was seamless and enjoyable. It’s wonderful to know that the arrangements, guides, and driver all contributed to making your trip comfortable, insightful, and memorable. We truly value providing personalized service, and it’s incredibly rewarding to know that our team’s efforts, both in planning and on the ground, helped you feel... Read more

Hi Carolina,

Thank you so much for sharing such a thoughtful review. We are delighted to hear that your experience planning and traveling through northern Morocco was seamless and enjoyable. It’s wonderful to know that the arrangements, guides, and driver all contributed to making your trip comfortable, insightful, and memorable.

We truly value providing personalized service, and it’s incredibly rewarding to know that our team’s efforts, both in planning and on the ground, helped you feel supported and able to fully immerse yourselves in the culture and sights. Your kind words about the local guides and driver are greatly appreciated, as they work hard to create authentic and enriching experiences.

We sincerely appreciate your trust and recommendation. It was a pleasure assisting you with this trip, and we would be delighted to welcome you back to Morocco for another adventure in the future.

Warm regards,
Mohamed

First time in Norway!
Norway | Nov 23 - Nov 28, 2025

Socorro
Socorro S.
Germany | Reviewed on Dec 01, 2025
I had an absolutely wonderful trip to Norway! The itinerary was well planned and clearly laid out by my guide, Roy. All of my hotels were in great locations and had good accommodations. The transports for travel between towns and destinations were on-point and led to a stress-free vacation. In Bergen I experienced local history and culture by visiting Fantoft stave church and Bryggen. I got to see amazing views in Flam from my hotel room window and with the Stegastein viewpoint. I toured a... Read more

I had an absolutely wonderful trip to Norway! The itinerary was well planned and clearly laid out by my guide, Roy. All of my hotels were in great locations and had good accommodations. The transports for travel between towns and destinations were on-point and led to a stress-free vacation. In Bergen I experienced local history and culture by visiting Fantoft stave church and Bryggen. I got to see amazing views in Flam from my hotel room window and with the Stegastein viewpoint. I toured a viking village (something I hadn't even known existed), and had a viking dinner. I had a great experience in Norway and with KimKim.

Local specialist: Roy .
Roy
Roy .
Local specialist in Kristiansand | Replied on Dec 02, 2025

Hi Socorro,
I am so glad to hear that you had a lovely and memorable time in Norway. Wish you many more awesome trips!
Best regards,
Roy

This was a GREAT trip! KimKim, Aline, and he...
France | Oct 2 - Oct 10, 2025

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Denise L.
Kansas City, MO | Reviewed on Dec 01, 2025

This was a GREAT trip! KimKim, Aline, and her team listened and planned based on what we wanted. Nothing was preconceived! We had a little hiccup at our last hotel and they hopped on the phone and took care of it immediately. We highly recommend using the car services they planned for us - we felt very taken care of and very safe. Aline and team checked in on us and made sure we had all the contact information we needed. It was truly a great experience and I highly recommend using KimKim's services.

Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on Dec 02, 2025

Hi Denise,
I hope you are doing great :)
Thanks for your great review! all the team loved working with you guys and organize this trip for you to France !
Hope to assist you in your next trip to Europe or Asia !
Sincerely
Aline

1 week. 2 teenage children. 3 modes of transport. ~ kimkim made our family trip to Germany as easy as 1-2-3!
Germany | Nov 24 - Nov 30, 2025

Ashley
Ashley J.
Ashburn, VA | Reviewed on Dec 01, 2025
Lucie, our local specialist, helped us plan an amazing weeklong family trip (2 parents + 2 teenage children) to Germany! She was very detail oriented, attentive and communicative throughout the planning process, and our trip went seamlessly thanks to her! We flew in, took a train midway through the trip, and on the last day traveled via rental car, and Lucie booked and scheduled everything so precisely. We were so grateful for all the work she did to organize things so we could just enjoy our... Read more

Lucie, our local specialist, helped us plan an amazing weeklong family trip (2 parents + 2 teenage children) to Germany! She was very detail oriented, attentive and communicative throughout the planning process, and our trip went seamlessly thanks to her! We flew in, took a train midway through the trip, and on the last day traveled via rental car, and Lucie booked and scheduled everything so precisely. We were so grateful for all the work she did to organize things so we could just enjoy our family time!

In Germany, we visited Berlin, Munich and Fussen. In Berlin, highlights were a private walking tour of historic sites with Paul, our guide; a tour of the Berlin Story Museum; and a tour of the Natural History Museum. In Munich, shopping at the Marienplatz Christmas Market; dinner at Hofbrahaus; and a tour of the BMW Museum. Lastly, in Fussen, a tour of Neuschwanstein Castle with stunning views of the Alps.

We would highly recommend visiting these sites in Germany and working with Lucie to anyone!

Hotel Reviews
Hotel Hirsch Füssen
Füssen

-The quadruple room is an absolute perfect fit for a family of four -The hotel is directly across from the walkable, quaint town square as well as a convenient supermarket -It was so sweet to find as a welcome gift a packet of gummy bear candies on every pillow in the room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bayerischer Hof
München

-At the center of all the action in Munich -Terrific breakfast buffet -Big, luxurious bathrooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Titanic Gendarmenmarkt Berlin
Berlin

-At the center of all the action in Berlin -Terrific bar -Very comfortable beds

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Essential Berlin Tour: Landmarks Highlights & History
Private Essential Berlin Tour: Landmarks Highlights & History
Berlin

-Paul, our guide, was kind, attentive, patient, and very knowledgeable -We loved that this was a walking tour; it felt more authentic and interactive as a result -Stops at historic sites (e.g., Brandenburg Gate, Checkpoint Charlie) as well as fun locales like the Rausch Chocolate Shop

Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Dec 02, 2025

Dear Ashley,

thank you so much for you lovely and such detailed review. This means a lot to me!

I'm so happy to read that you enjoyed your trip!

It was such a pleasure to work with you!

Such details help us to continuously improve ourselves.

Thank you once again,
I wish you all the best and would be happy to create new trips for you,

Lucie

Exceptional trip and well organized service
Mexico | Nov 23 - Nov 29, 2025

Rania
Rania K.
Chicago, IL | Reviewed on Dec 01, 2025
Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.
Read more

Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.

Hotel Review
Sauvé Casa Boutique
Oaxaca

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Oaxacan Handicrafts Route
Oaxacan Handicrafts Route
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban (Half Day)
Monte Alban (Half Day)
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Casa Azul - Museum Frida Kahlo
Casa Azul - Museum Frida Kahlo
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Mercado San Juan
Tour Mercado San Juan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
The National Museum of Anthropology - Guided visit
The National Museum of Anthropology - Guided visit
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
City walking tour
City walking tour
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun
Charlotte
Charlotte Melun
Local specialist in Mérida, Yucata, Mexico | Replied on Dec 02, 2025

Rania -

Thank you so much for your wonderful review!
I’m delighted to hear that you enjoyed the trip and that Tilal, José María, Roberto and Sebastián made your experience so memorable. They will be very happy to receive your compliments, the whole team works with a lot of passion, and it means a lot to know it made a difference.

Thank you again for trusting us with your journey, and I hope we’ll have the pleasure of welcoming you back to Mexico someday!

Christine was personable patient and reliable...
South Korea | Nov 16 - Nov 29, 2025

A
Anthony D.
Ashburn, VA | Reviewed on Dec 02, 2025

Christine was personable patient and reliable. I wish she could plan my whole life! I enjoyed working with her

Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and Japan | Replied on Dec 02, 2025

Thank you so much, Anthony — your kind words truly made my day!
I’m really happy I could help, and it was a joy planning this trip with you. 😊

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.