Kimkim Trip Reviews

Our local guides in every location were amazing- Abdella, Shariff, Hammou, Muhammad, Abdul. As much as we loved all of it, our time in the Sahara desert was a favorite!

Hotel Reviews

Lina Ryad & Spa

Chefchaouen

The rooms were big with a separate seating area with couches - very comfortable

Authenticity & Character

Location

Location was nice but required walking up some fairly steep walkways

Staff

Cleanliness & Comfort

Comfortable and nice big rooms

Riad El Amine Fès

Fes

The hotel interior was beautiful but rooms were update narrow winding staircases - my bathroom was up an additional 2 flights from my bedroom- rooms were small & cramped

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Most of us struggled with air conditioning and getting the rooms cooled.

Riad Atrium & Spa

Marrakesh

Rooms were very nice - we struggled a little with the air conditioning but the staff was very helpful

Authenticity & Character

The hotel’s roof was open and they could close it if raining

Location

Location was a bit challenging- we had to go down several alleys before getting to it - your driver cannot get close with the car

Staff

Staff was amazing - always available- even walked us out to meet our driver at 4 am for our hot air balloon ride

Cleanliness & Comfort

Chez Ichou

Dades Gorge

A beautiful outdoor area - we sat outside & played cards and enjoyed the gorgeous weather. We also took advantage of the Hammam on the upper level.

Authenticity & Character

Location

Staff

Very attentive and kind

Cleanliness & Comfort

Sahara Eden Camp

Merzouga

Beautiful setting in the middle of the desert! Sunrises & sunsets were gorgeous- so peaceful & quiet

Authenticity & Character

Location

Staff

Hammou & the staff were awesome - their personalities really made it enjoyable

Cleanliness & Comfort

The tents were beautiful- cozy and had everything you could want

Activity Reviews

Merzouga to Boumalne Dades

Morocco

A long day of driving - we broke it up by stopping along the way

Quality of Experience

I would have rather just driven and not stopped as often - it really drug out the trip

A Nomad Family and the Music of the Desert

Merzouga

It was very interesting to meet a nomad woman and her children- we enjoyed learning about their way of life and sharing tea with them

Guides, Drivers and Staff

Hammou was grest

Transport

Sand-Boarding in Erg Chebbi (Free of Charge)

Merzouga

Wasn’t that great - we each rode (sitting down) down the dune once - they didn’t allow standing

Quality of Experience

Guides, Drivers and Staff

Cooking Class at Amal Non-Profit Center

Marrakesh

This was very interesting and fun - a nice change from the walking tours

Quality of Experience

We learned how to make tajine and ate it - we also learned a great deal about the non profit and how it got started

Guides, Drivers and Staff

Transport

Hike through Berber Villages

Morocco

Our itinerary showed a nice easy walk - this hike thru monkey fingers canyon was intense - we all loved it, but wore the wrong shoes! Make sure you wear tennis shoes or hiking shoes - you climb some rock faces and walk thru water

Quality of Experience

The hike was amazing and challenging

Food

Guides, Drivers and Staff

Muhammad was the best - always watching out for us and making sure we were safe

Transport

Fes to Merzouga via Midelt & Erfoud & Sunset Camel Ride

Morocco

Aside from the long drive, we loved the desert and all our activities there - riding camels and ATV’s - seeing the sunrise and sunset

Quality of Experience

Food

All of it!

Guides, Drivers and Staff

Hammou was an excellent guide - we talked, laughed and thoroughly enjoyed him. Amazing English

Transport

Loved riding in the vehicle across the sand dunes

Chefchaouen: A Guided Walk

Chefchaouen

This was a favorite - it was interesting to learn about the city & why it is blue

Quality of Experience

Guides, Drivers and Staff

Abdella was very friendly and knowledgeable- we enjoyed our time with him

Transport

Guided Tour of Fez Medina

Fes

Felt like we really got a taste of the culture when we walked thru the Medina

Guides, Drivers and Staff

Shariff was an excellent guide and spoke great english

Transport

I'd do it again!!! And again!!! When it comes to trip planning, you guys shine and Caroline is the star. From the time my wife starting to plan this trip and with the help of our other travel partner, Kim Kim gave us options in so many ways. What's a comfortable cost for lodging, what type of day trips, how filled do you want your days and so on. Caroline was always very timely with her responses to our questions, very thorough with her explanation of things and was ready to help!! There is always going to be some things that don't smoothly click, but the whole team at KimKim helped with whatever problems that might came up. The app makes it so incredibly easy to work your vacation; locations, tickets downloaded, transfers, meet up locations, all right in your hand....super easy!!! We look to do some travel next Spring, KimKim will be the first place we go.

Nikola planned an incredible trip for us! We’ve never used a travel agent before and it was so worth it. Everything was tailored to our interests and the entire trip was so smooth. We had great communication with Nikola before and during the trip so there was never any stress! Our tour guides in each city (Ivana in Split, Grgo on Hvar, and Mariya in Dubrovnik) were locals who brought great insight into real Croatian life in addition to tons of knowledge about their areas. We have already recommended Kimkim, Nikola, and Croatia to everyone we talk to!

Hotel Reviews

Bota Palace

Dubrovnik

Authenticity & Character

Location

Cleanliness & Comfort

Beach Bay Hvar

Hvar

Every spare minute we could spend sitting on the balcony was incredible with the view of the Adriatic. Sunset was especially stunning!

Location

Staff

Cleanliness & Comfort

Heritage Hotel Santa Lucia

Split

Gorgeous hotel right on People’s Square!

Authenticity & Character

Location

Cleanliness & Comfort

Activity Reviews

Private Walking Tour of Dubrovnik

Dubrovnik

Mariya was a great guide who grew up in the Old Town and gave us a real sense of her pride in the city and the history of the Republic of Dubrovnik!

Quality of Experience

Guides, Drivers and Staff

Hvar Half-Day Private Island Tour (Afternoon)

Hvar

Grgo was an amazing guide who showed us so much of Hvar island that many visitors never see. We enjoyed a wine tasting in the home his family has lived in for 350 years. We can’t recommend this highly enough!

Quality of Experience

Guides, Drivers and Staff

Private Half Day Tour to Klis Fortress & Trogir

Croatia

Wine & Oysters on Pelješac Peninsula - Half Day Trip to Ston

Croatia

Eating oysters and mussels pulled straight out of the water while we floated on a dock and listened to the waves was the best meal of our life!

Quality of Experience

Full Day Boat Tour to Blue Cave & Pakleni Islands

Croatia

Swimming in the Adriatic and visiting so many of the islands was a trip highlight!

Private Walking Tour of Split

Croatia

Our tour guide Ivana was the best!

Quality of Experience

Guides, Drivers and Staff

Transport

Please note, this was my second time planning a trip through kimkim. The first time was amazing, and our specialist Liz was the best. This time was different. It was harder to communicate with Rita. I think that she did her best, but I could only speak with her on certain days, during certain times, and most of the time her responses would be sent between 2-4am, I suspect due to her being in Spain. Therefore, we rarely communicated in "real" time. I would have appreciated if Rita would have reached out to me before finalizing the trip. Once the trip was finalized is when many of my concerns/issues occurred, and it was all based on times. The times of the train, times of the museum, etc. I also thought there was more transportation included. While my trip was great, I realized that I was sort of own my on with figuring a few things out, or rather, I felt like it would have been too hard to call kimkim. Right before my trip, I ended up reaching out to Liz again, who was really helpful, and specialist Nadia jumped in, who seemed to workout everything seamlessly. Once again, my trip was great, but the communication was more difficult this time around.

The Prosecco wine hills were beautiful, unfortunately, I don't remember our driver for this trip.
And when we went Chianti tasting, which was the best, and our guide Matteo was great. Although, I did find it strange that he conducted the first tasting, at the first vineyard. But the second vineyard we visited was the best, and the meal, I can go on and on.... The third vineyard was lovely as well.

Hotel Reviews

Condominio Monti Boutique Hotel

Rome

This hotel was harder to get to and maneuver due to the location. I think it was trying to be more trendy, due to the restaurant and rooftop bar. It was loud.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Il Guelfo Bianco

Florence

I love the charm of this hotel, and the staff was super nice!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cà Zusto Venice

VENEZIA

In general this hotel was fine, but it was very small. I was expecting small but a little smaller than I thought.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Italy -Important Trip Information: Please Review Before Departure

Italy

Chianti & Super Tuscan Wine Experience

Florence

I loved this experience, it was absolutely wonderful. And the fact that at our second winery, Tenuta Montiani, our host was so wonderful and gracious. His entire family contributed with the meal that we were served. Everything was from his vineyard or farm. It was the best.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A Prosecco Excursion: Hilltowns, Heritage & Sparkling Wine

Italy

First off all this was a beautiful excursion, but I think adding another winery, instead of spending as much time in the town, should be an option

Quality of Experience

Guides, Drivers and Staff

Transport

Wonderful helpful guides. Answered any questions, made adjustments

Hotel Reviews

Barceló Casablanca

Casablanca

Authenticity & Character

more modern than I expected

Location

Staff

Cleanliness & Comfort

Riad Braya

Fes Medina

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sahara Eden Camp

Merzouga

We arrived late but were given option of longer camel ride in the morning. Excellent food and atmosphere.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Tamdakhte

Ait Ben Haddou

Helpful staff, engaged employees

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Atrium & Spa

Marrakesh

Beautiful hotel, helpful staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Casablanca in a Few Hours: A Driving Tour

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

An Evening Food Walk in Marrakech

Marrakesh

Superb!!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Transfer from Fes to Casablanca via Rabat

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Fez Medina

Fes

Very beautiful

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer from Merzouga to Fes: From Sahara Sands to Imperial City

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Transfer from Ait Benhaddou to Merzouga Desert (Jeep Transfer to the Camp)

Morocco

Very long ride. I was unaware of how long it would take. Guide made numerous stops as requested. Very impressed with the stop where the tiles were made

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer from Marrakech to Ait Benhaddou via the Atlas Mountains

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Lots of information. Beautiful city

Quality of Experience

Guides, Drivers and Staff

Transport

Hong Kong to Beijing was awesome as we saw so many magnificent natural sights, so many historical and religious sites, and encountered so many wonderful Chinese . They were helpful and patient, as often a language barrier .

The bullet trains were a joy to ride, fast and smooth and on time .

I am a Zumba guy , so was grateful for many dance experiences. Some dancing was in shows where dancers invited audience ( like dancing with magnificent Yao ladies) , and many were dancing in town squares with locals….like Chinese Zumba lol.

Terracotta Warriors are beyond belief in person 😳

Grand Canyon, glass bridge, zip line: what a rush for the senses.

Rice terraces had a unique peaceful vibe in a country of 1 billion plus . Very unique art hotel with a million dollar view. Above the clouds…

Downside was twofold :
1. China visa process for US is beyond horrible.
I spent over 20 hours and pricey as required to hand deliver docs to Chicago embassy OR pay somebody $$ to hand deliver and hand pick up.

2. China really runs via phone . My AliPay , WeChat pay, and almost all communication from home did not work . Crippling problem.
eSIM, physical sim, not working .

Hotels and transportation were thoughtfully set up

Overall a magnificent 3 1/2 week journey.

Hotel Review

Longji One Art Hotel

Wonderful experience to stay there. Unique art style with million dollar view. And a cool cat that may play with you if you are cool enough…

Authenticity & Character

About as much character as you will ever find.

Location

Overlooking amazing rice terraces.

Staff

Very helpful staff including amazing tiny lady porter who carries heavy bags…..

Cleanliness & Comfort

Activity Review

Hong Kong Island Half-Day Classic Tour by Public Transportation

Hong Kong

Great overall tour of mega city, banks, Buddha, etc

Quality of Experience

Guides, Drivers and Staff

Transport

Laurent was fantastic! If I could give him more than 5 stars, I would. The entire experience of working with him was wonderful, and the trip he planned for us far exceeded our expectations. He planned our 9-day driving trip (two couples) to Slovenia (Bled, Ljubljana, Postojna) and Croatia (Plitvice, Sibenik, and Split). He made sure our entire itinerary was easily accessible in the Kimkim app, with all transfers and vouchers for our excursions loaded in one place. Every detail was listed, including recommendations outside of our planned activities (restaurants, sites to see, scenic stops while driving from place to place).

Laurent worked within our budget and found some truly spectacular locations for us to stay. The hotels were perfect in every way, with beautiful accommodations and friendly, helpful staff. During our trip, Laurent reached out multiple times to make sure everything was going well. This was truly one of the best all-around experiences we've had. Many thanks to Laurent!

Sara and all the KimKim staff were very helpful. We received quick responses and stellar customer service. I really enjoyed the 1st driver we had from Zagreb to Split. I did not enjoy the second driver as much and there seemed to be a mis communication when going to Ston. I thought we were going to be left alone to explore the are a for a bit and grab a quick lunch. He gave us a tour which was nice but not expected. We were then led toba wall and informed to cross it that it would cost 10.00 euros. I wish all that was comminicated ahead of time. We were tired and hungry and not prepared for that. We just wanted to grab a quick bite and leave but was driven to a fine dining establishment where they took about 2 hours. We all wanted to walk out. However overall, places were nice and people quite helpful.

Hannie was outstanding to work with. She identified my tour requirements by carefully listening to what I wanted. I was exceptionally pleased with her plans, and the guides were exceptional. Please know that I am a travel agent and wanted to experience how Kimkim works before using them for my clients. Their communication with me was flawless while I traveled. That level of support would be important to my clients. Thank you, Hannie!

Hotel Reviews

Moxy Seoul Insadong

Seoul

Loved this hotel. It was like an adult dorm room.

Authenticity & Character

Marriott does a good job in creating a cute character.

Location

Excellent location.

Staff

Outstanding service!

Cleanliness & Comfort

Very clean.

Belmont Hotel Manila

Pasay City

For a day room or a room before an early flight while I was traveling, this hotel was just fine.

Authenticity & Character

Nothing special

Location

Excellent location to the airport.

Staff

Very accommodating.

Cleanliness & Comfort

Clean and acceptable.

Activity Reviews

Bite Into Seoul: A Market Journey (Private)

Seoul

Outstanding curated tour by the guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from Incheon Airport to Seoul City Center

Seoul

Very pleasant driver.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Seoul!

Seoul

Excellent guide and curated itinerary.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Manila: Heritage and Gastronomy Walk Tour (Private)

Manila

Exceptional licensed guide and curated itinerary.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Welcome to the Philippines – Mabuhay!

Manila

Outstanding curated tour by the guide. Exceptional licensed guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Skin and K-Beauty Consultation with a Beauty Expert

Seoul

Exceptional consultation from the skin consultant. They provided wise advice and worked with us to choose affordable, quality products. Outstanding communication.

Quality of Experience

Guides, Drivers and Staff

Transport

Seoraksan Peaks & Sokcho Shores: An Adventure Through Korea's Scenic Wonders

Seoul

Exceptional tour crafted by the guide. This is an experience many tourists wouldn't consider, but it's well worth the effort—a memory for a lifetime.

Quality of Experience

Guides, Drivers and Staff

Transport

Hanbok Experience & Old Seoul Charm (Private)

Seoul

Outstanding guide and driver. The tour delivered exactly what I was looking for. The hidden secrets of Seoul.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Busan City Tour from Seoul by KTX Train

Seoul

Outstanding tour created by the guide. The tour guide was exceptional and her driver was the same.

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from Manila City Center to NAIA

Manila

On time and communicated well.

Quality of Experience

Guides, Drivers and Staff

Transport

Tetiana was very helpful and user friendly. There are a couple things I would have liked to do differently, but it was a wonderful trip overall. The lodging was all perfect, the trains went pretty smoothly and were very nice.

Hotel Reviews

The Ambassador Hotel

Wonderful hotel and staff. Great food. Highly recommend this hotel.

Authenticity & Character

Beautiful and luxurious.

Location

Staff

The staff were so helpful and professional, especially the concierge when we checked in. We were late and tired, and we had an issue. He dealt with it calmly and professionally. Also, some of the wait staff in the dining room were wonderful and charming.

Cleanliness & Comfort

Beautiful room - stayed in “Silk” #12.

Virgin Hotels Edinburgh

Edinburgh

Great location, wonderful staff.

Authenticity & Character

It’s a modern hotel, so not that much “character”, but I highly recommend this hotel.

Location

Staff

Cleanliness & Comfort

Roomy, clean and modern.

Cedar Manor

Windermere

I can’t say enough good things about this hotel. It was beautiful, the proprietors were wonderful, it was an easy walk to town and it was on the bus route. Check out Tilly’s restaurant - fabulous, with several gluten free options. Also, the 10 lake tour with Steve from Mountain Goat Tours was one of the highlights of our entire trip.

Authenticity & Character

Classic manor hotel.

Location

On the bus route, and a short walk to town and to the lake.

Staff

Very helpful and gracious.

Cleanliness & Comfort

We spent time in the comfortable lounge playing cards with our traveling companions.

The Yard in Bath

Bath

Nice location and great staff. The breakfast was brought to our room in a basket and hung on our door - very cute. The only reason I didn’t give it five stars was because the room smelled a bit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Academy London

London

Some people might want a bit more central location, but it was a lovely hotel, and the staff were terrific.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Edinburgh Castle & Old Town Private Tour

Edinburgh

We did the castle on our own the next day, so I’m not counting it as part of this activity. The Old Town private tour was interesting. Unfortunately, it was very cold, so the length of the tour got to us eventually.

Quality of Experience

Guides, Drivers and Staff

Our guide told us some interesting stories and gave us a good overview of the Old Town and some of the New. It helped us for being on our own the next day.

Cotswolds Experience from Bath, private tour

Bath

Quality of Experience

Guides, Drivers and Staff

Our driver, Kevin, was very nice. However, it wasn’t really like having a tour, it was more like just having a driver. When I asked where we’d be stopping for lunch, he acted surprised that we’d want lunch. He did accommodate us and make a few stops in the Cotswolds so we could shop and get something to eat, but I’m not sure if that was on his agenda when we started.

Transport

A black cab for such a long tour/travel day was not the best. One or two of us always had to ride in the jump seats, so we were looking backward at those times. The jump seats are much stiffer than the regular seats, and three of the four of us have bad backs. Also, some of our luggage had to be stored on the floor or under the jump seats. Not the best.

Discover London in a Private Black Cab

London

Good way to start out seeing London.

Quality of Experience

Guides, Drivers and Staff

Our guide, JP, was fantastic. He was flexible when one of our party didn’t feel well. He postponed our start time a bit, and still took us to all the expected places. JP was a good bloke.

Transport

The black cab was comfy, however, someone always had to ride “backward” in the jump seats. All the black cabs in London are like this, though.

Ultimate Full Day Scenic Tour visiting 10 Lakes

England

Loved this tour.

Quality of Experience

This tour was more than we expected. Loved seeing the stone circle and the slate mine, as well as all the lakes.

Guides, Drivers and Staff

Our guide, Steve, was wonderful. He grew up in the area, so he interspersed personal stories with local legends/stories. He took us to some special spots we didn’t know would be on the tour.

Transport

The small bus was very comfortable and clean.

Churchill War Rooms & WW2 Westminster Small Group Tour

London

Very interesting. A lot more walking around pre-war rooms than I realized, but we saw some interesting sights.

Quality of Experience

Guides, Drivers and Staff

Thank you Lucy for helping us have such a great vacation. It was way more relaxing because we didn’t have to take care of the details. The days were perfectly balanced with planned activities and time for us to explore Bavaria.

Day-1: After meeting up with our driver Luca Borrini at the airport, the drive to the hotel was smooth. Mr Borrini was polite and a good driver. Hotel Kraft-the reception desk personnel were warm and welcoming. The rooms were spacious and nicely appointed. The hotel has a gym, a heated pool on the top floor & a roof top Restaurant Tarrazza Rossini with a beautiful view. The morning restaurant Manager's name is Roberto was warm, welcoming, and fun for our stay. We took pictures with him on the last day with our yellow cups to post on NBC Sunday Today Show. The evening restaurant Manager is Serafino. Serafino is a sommelier, and assisted us with pairing the foods with the special wines (Florentine & Super Tuscans). We received a lesson on the wines in the region. Serafino and his staff made it nice place to finish our evenings with a desert or night cap. For the evening we had dinner at Trattoriail Brindellone. The food was amazing, staff friendly and they advised us on the portions with the meal courses. Walking back to our hotel it was so nice to see the city lights and people out enjoying themselves.
Day-2 Shopping-We visited & purchased from Vintage Shop Momo's, and Mmega. Both store owners were friendly. On the central side close to the train station, we shopped at Barone Firenze Leather Shop. The 2 gentlemen were nice, and took the time to make sure all of the clothes fit. We shopped at Sephora at the train station and had our 1st run in with paying to use the restroom. We experienced our 1st pizza in Italy at TAV 65 and it was good. We went to dinner at Restaurant Santo Bevitore. The food was excellent and the staff was friendly.
Day-3: Morning culinary discovery walk: The tour was great with Diliana. The small groups were nice. The 97 year old female baker was nice to meet and try her food, the family business with the balsamic vinegar, the gentlemen conducting the wine tasting, the pastry shop, and the gelato were all great. The 2nd part of the day, we missed the scheduled cooking class because we had the old schedule. However, we did recover with a nice evening at our hotel restaurant.
Day 4: Day trip to Cinque Terre & Pisa: Another great tour with Gabriele from Towns of Italy. Gabriele is well informed on the history and the locations visited. We started in Manarola. There is a nice coffee shop next to the church. if you make a purchase you can use the restroom. The coffee and food were good. We went on a elevated path looking down on the village and water with beautiful views. On the path I would recommend not leaning on the wood railing because at some spots it has aged. There is a restroom near the building holding the cooking class that requires 1 euro to use. We did not have small bills or coins so we purchase a bottle of wine (white) to use the restroom before getting on the ferry to Vernazza. We ate launch at Ristorante Pizzeria Vulnetia sas, had gelato, did some shopping and sat on the stone seating next to the water. Vernazza is beautiful. Just before leaving we did not have any coins for the restroom. This time it was a bottle of red wine for use of the rest room. We traveled to Pisa and enjoyed the sights. There were a lot of people. The bathrooms are located behind the church and you can pay with card. We finished the day with a nice dinner at our hotel restaurant.
Day 5: Private San Gimignano & Siena Day Trip-another great tour with Mattea from Liv Tours. Mattea is well informed and was a lot of fun. The trip to Siena & the mid evil village visit was good with the sights, history and shopping. However, the prize of the day was the winery with the breathtaking views, the wine, the food and gentlemen conducting the tasting named Matteo. We did purchase wine & olive oil to be shipped home. it was a very enjoyable outing. After returning to the city, we went to Cafe Concerto Paszkowski which was recommended the restaurant manager. There is covered outdoor seating and well appointed wood work on the inside of the restaurant. There is live music and a really nice and comfortable way to enjoy the evening. We finished off the night with a night cap at our hotel restaurant.
Day 6: Nice breakfast, said our good byes to the staff and made our way to the airport. The transfer was smooth. The airport was crowded down stairs, but were able to secure a spot to eat & relax before boarding. We loved this trip, and already thinking when we can return. Thank you for working with me to make this happen for my family. Until the next time.

My and my husband got back from Scotland and Ireland for our honeymoon just over a week ago. It was everything we wanted, and had us immediately wanting to go back as there was so much we didn’t get to see. I was glad we had gotten to have a mixture of planned busy, 8-12 hour tour days, as well as calm days in which we could walk around and just see what we wanted to, and had the option of doing nothing. Salomé and I discussed this prior and she planned our trip accordingly. She answered any and all questions in a timely manner and had everything arranged including directions to places, recommendations for our days with nothing officially planned, etc. On our mid trip travel day from Inverness to Dublin we ran into multiple issues as the radar system was down, leaving us on a plane on the tarmac for hours, delaying our flight, our layover flight in London was cancelled, and therefore we would miss our train from Dublin to Galway. As Salomé was on a well deserved break, Adrian was our point of contact. He was absolutely amazing, immediately jumped in when informed and tried to see what our options were, gave us realistic expectations and possible money losses, called around to ensure our bookings were okay, changing our transportation to our new arrival time, and keeping in consistent contact with us throughout the process. He was very helpful and helped make the day less stressful. Ended up with a secondary flight arriving 2.5 hours later than initially planned, meaning we still got to our destination same day, just later at night. We barely had any loss (none of which were anyone’s fault, and Adrian helped make it less of a loss overall as well by rearranging our ride from airport to train station). Overall the helped make our most stressful day significantly less stressful and we were both extreme grateful. Salomé also checked in periodically after arrival back to work and answered questions I had quickly. Fantastic experience, would definitely use KimKim again, and have already recommended it to a friend of ours traveling to Italy in a year. He said he would be using kimkim for sure after telling him about our experience. Thank you all for your help in making my and my husbands honeymoon a breeze. It was an amazing adventure.

George made wonderful location recommendations once we let him know our interests. Gili Air was perfect, as was the Lazy Mango, as was Koh Samui. We didn't know about these locations prior to working with George. Our guides were very knowledgeable, impressive actually, about their countries and cities and translated the local language for us and our drivers.
If I'd ask for one improvement, while everything worked out well, there were a few details that were confusing along the way and we had to contact Kimkim to ensure pickup times as the App and itinerary didn't always match.
Also, the use of middle names on flight arrangements must match our passports in the USA, although some flight arrangements were made without the use of middle names. It may be OK in other countries, we don't know. While traveling from Thailand to Vietnam, we were told that if our Passport and Visa matched, all was ok, even if the middle name was missing. Boarding passes were issued without any hassle, and our travel went as planned. The issue created some unneeded stress.

Overall, the experience exceeded our expectations. Emily put together a near perfect itinerary after a short conversation where I just brain dumped a bunch of ideas and was easy to work with to make adjustments at our request.

One thing to note is making the lemon grove experience would not have been possible with the original itinerary. The time to get a ferry from the hotel in Positano and make it to the lemon grove in Amalfi (or even a taxi) would not have been possible. I appreciate the flexibility and trying to fit everything we asked for but sometimes being told "no, this is too much" is better.

Highlights - cooking class in Tuscany, food tour in Florence, private boat tour in Positano, Vatican and Colosseum tours in Rome. All of the guides we had were remarkable - they were knowledgable, took time to answer any questions, and really helped us appreciate what we were looking at. We also really appreciated your support in Naples with the hotel situation.

The cooking class was our favorite experience of the entire trip with the private boat ride a close second. The chef was personable and made sure we had a lot of fun while we were there. The boat tour was the perfect way to end the trip - we got really lucky with the weather, the captain was great, and it was nice to sit and relax after 13 days of walking.

Misses - the self drive was a bit boring (we saw a lot of the scenery on the winery/olive oil tour) and if I were to plan this again I would have replaced this with another wine tour; going to the same vineyard for the wine tasting and the next day for the cooking class; Naples train station pickup and hotel; lemon grove experience.

For the transfer from the train station to the hotel in Naples, the driver was waiting for us across the street from the station instead of inside. It took 30 mins for me to get a hold of the company and driver to figure out where he was. When he saw us, he made no effort to come meet us to help with the bags. As we were crossing the street, my 70 year old aunt's bag got hung up on a manhole cover and she almost fell. And things went downhill from here.

The lemon grove experience was a bit boring. It was a lot of effort to get up to the orchard to only walk around for an hour and then leave. The staff was nice but the experience fell flat.

Overall, we really enjoyed the whole experience. Looking back, there will always be a few things we would have done differently or in a different order, or even cut a couple things out to go at a slower pace as we were all exhausted by the end. We will always look back fondly at this experience. Thank you for making this happen!

Details on each item:
Hotel Calimala Florence - great location, friendly staff. Only issue was street noise but hard to avoid this in a central location.
Accademia Gallery Visit with First Viewing of David - We really loved this. Getting into the museum before the crowds is the way to go and the guide was really good.
Uffizi Gallery Visit - the guide was very knowledgable about all the art and we learned a lot. Also good to do this in the afternoon as it's less crowded.
Morning Culinary Discovery Walk - This was the highlight of the Florence activities. The guide was great and all the food we got to try was really good.

Villa Lecchi - beautiful views, friendly staff. Our rooms were in the second building above the restaurant so it was noisy in the mornings and at night when there was activity in the kitchen. Overall, not a big deal but being in the main building would be quieter.
Self-Drive Through the Val d'Orcia: Vitaleta Chapel, Pienza & Tuscan Landscapes - If I were to cut one day from the trip it would be this day. The driving was enjoyable but and chapel was really cute (and a great spot for lunch) but doing a wine tour would have been a better option for us.
Private Tuscany Day Trip with Olive Oil Experience & Winery Lunch - Both were great and the driver, again, was really good.
Private Tuscan Countryside Cooking Experience - this was the highlight of our trip. Only downside was going back to the same winery we were at the day before. It would have been better to experience a different winery the day before for some variety.

Hotel Viminale - Good location, no complaints.
Wednesday Morning Sistine Chapel Visit - definitely the way to go for the chapel visit. The guide was really good and we beat the crowds. Would recommend.
Private Colosseum & Roman Forum Visit with Rooftop Aperitif - the guide was great, enjoyed this as well.
Private City Highlights Storytelling Walk - This was the least favorite activity in Rome but it wasn't bad. The guide usually does tours of the Vatican and felt a bit lost roaming the streets. She was much more comfortable inside the Pantheon and talked a lot about the art inside and the history of the building. We were also exhausted from the day before which didn't help.

Decumani Hotel de Charme - not anything like the photos. Thanks again for getting us out of here.
Private Day Trip to Pompeii - guide was an archaeologist who had been working at Pompeii for 15 years and knew everything. We really enjoyed this.

Hotel Conca D'oro - good views, really good breakfast, and friendly staff.
Lemon Grove Experience & Limoncello Tasting - least favorite of Amalfi coast.
Private Coastal Highlights by Boat with Snorkeling - perfect end to the trip

Hotel Reviews

Hotel Conca D'oro

Positano

Great location and views, staff is very friendly, good breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Decumani Hotel de Charme

Naples

Hotel is very dated and photos are misleading. The rooms are in desperate need of a renovation.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Viminale

Rome

Good location. Had a small issue with mosquitos in the lobby and room as they keep the main doors open during the day.

Villa Lecchi

Tuscany

The views from the rooms are amazing and the breakfast was one of the best we had on the trip. Only downside was water pressure and sometimes lack of hot water when too many people were using the shower at the same time on the property.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Calimala Florence

Florence

Great location, friendly staff. Only issue was street noise (hard to avoid with a central location)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Colosseum & Roman Forum Visit with Rooftop Aperitif

Rome

A good way to see the Colosseum and Forum. Relaxed pace and the tour guide knew a lot about the history of both. He adjust the pace nicely as we were tired from a long day of touring but we didn't feel like we missed anything as he pointed out and explained a lot of the ruins in the Forum.

Quality of Experience

Guides, Drivers and Staff

Uffizi Gallery Visit

Florence

Going in the afternoon to avoid a lot of the crowds was a plus. We did run out of time and had to rush though the last few rooms as the museum was closing.

Quality of Experience

Guides, Drivers and Staff

The guide knew a lot about art history and gave good explanations on how religious art evolved through the centuries but we ran short on time towards the end

Private Coastal Highlights by Boat with Snorkeling

Italy

Stunning views and a relaxing afternoon.

Quality of Experience

Guides, Drivers and Staff

Wednesday Morning Sistine Chapel Visit

Rome

Great experience. Go early to avoid the crowds.

Quality of Experience

Guides, Drivers and Staff

Lemon Grove Experience & Limoncello Tasting

Italy

You see some lemon trees and have a taste of Limoncello. It was interesting but nothing too special.

Quality of Experience

Guides, Drivers and Staff

The staff was knowledgeable and friendly.

Private Day Trip to Pompeii

Naples

The guide you have will make or break this experience. Our guide had been studying and working at Pompeii for over a decade and was able to give us a lot of insights on what life was like there and what happened when the volcano erupted.

Quality of Experience

Guides, Drivers and Staff

Transport

Private City Highlights Storytelling Walk

Rome

Overall, this was good. The guide (Anna) felt a bit lost during the walking part but excelled inside the Pantheon and another church she took us to.

Quality of Experience

Guides, Drivers and Staff

Private Tuscany Day Trip with Olive Oil Experience & Winery Lunch

Italy

Olive oil tasting was unique and we learned how to properly taste oil and got to experience how different the oils can taste depending on how they are blended together. The winery lunch and tasting were also good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Self-Drive Through the Val d'Orcia: Vitaleta Chapel, Pienza & Tuscan Landscapes

Italy

The drive was enjoyable and the views were stunning but we saw a lot of the same going to wineries in the area. The highlight was the chapel and if there is an event planned on the day of your drive, you are out of luck. We were fortunate and it was open when we made the drive.

Quality of Experience

Private Tuscan Countryside Cooking Experience

Italy

The chef was great and the food we had us make was simple and delicious. Come hungry because there will be plenty to eat.

Quality of Experience

Food

Guides, Drivers and Staff

Morning Culinary Discovery Walk

Florence

Highlight of our time in Florence. highly recommend this tour.

Quality of Experience

Guides, Drivers and Staff

Accademia Gallery Visit with First Viewing of David

Florence

First visit to avoid the crowds is the way to go. Make sure you are there on time because if you are late, you'll miss the window and get stuck with the crowds. Sara (our guide) was knowledgeable and hustled us around crowds to get good photos.

Quality of Experience

Guides, Drivers and Staff

Our local specialist Ada did an amazing job right from the trip planning stage and into the execution phase. Her efficiency and attention to detail were commendable. At the conclusion of each part of our itinerary she would summarize the next activity and actions needed which we found very handy. Most memorable was day 4-- Mt. Fuji & Ryokan experience in Hakone. The pristine landscape and relaxing ambience was a welcome change after Tokyo. The guide/driver Datong san was excellent. The Ryokan provided us with a vegetarian dinner and breakfast that exceeded expectations.
Not to denigrate Tokyo, which had it's own attractions. We appreciated the efforts of guide Tomoe Koyano on day 2. The afternoon of day 3 could have been better utilized. It was aggravating to navigate ourselves from our hotel to the meeting point at Nezu station in pouring rain. I wonder why the guide couldn't meet at our hotel ? The walk through the old town was uninteresting. The guide didn't have much to contribute as we meandered through the streets!
Day 5-- Kyoto. The tea ceremony was disappointingly contrived and lacking authenticity.We were not impressed by the attitude of the host of the show.
Day 6-- We appreciated our guide Sanae Uchida on this excellent excursion.
Day 7-- A good day's trip with driver Tan san to Himeji castle. The Mt Nunobiki visit was curtailed due to rain and we just rode the cable car up and down.
Day 8--An interesting visit to Nara with the competent guide Yuki.
Day 9--Very interesting visit to Tsumago and Magome with Vincent. Disappointed having to drop hiking plan due to heavy rain.
Day 10-- Was wasteful. Not enough time for the self guided morning tour and to catch a 11.48am train. We should have been booked on a later train. Reaching Kanazawa around 3pm was a wasted afternoon there as well.
Day 11--Appreciated the Shirakawa go tour with the well informed K san.
Day 12-- Drive to the Kurobe gorge. It was disappointing not to have visited the Shomyo Falls. The guide Mike said there wasn't enough time. However, this would have been possible by spending less time at the final trolley station and the Unazuki Onsen city (where there was nothing much to do). This was the first day that the trolley resumed going to the final station. Due to ongoing construction we couldn't go anywhere outside that station. It looked like the tour guide didn't have the authority or flexibility to make these small changes that would have enhanced the experience. Your itinerary promised a "stroll through nature"--- but it was sadly lacking! It was mostly a trolley and bus ride.
A suggestion for future trips: It would be useful to know the price break up of total trip cost to each segment of the tour. This helps to put a value on the experience at each venue.

Thank you so much Athaya and kimkim for being with us every step of the way for our trip. It definitely was a stress free trip you were amazing with communication and getting this done. I really appreciate you. The overall experience was a 10.!!

Hotel Review

Villa Andrea by Balisuperhost

Very nice and luxury.

Authenticity & Character

Location

The road to get to the villa was scary. Very small roads.

Staff

Very nice and polite

Cleanliness & Comfort

The rooms were nice and clean. There was lots of tiny ants especially in the restrooms and kitchen. And after turning off the air a while I noticed something coming through on the walls not sure what it was. Put you in the mind of mold maybe.

Activity Reviews

Visit Tegallalang Rice Terrace

Indonesia

It was HOT wish we would have remembered our fans and umbrellas. Other than that so beautiful out there.

Quality of Experience

Guides, Drivers and Staff

Our driver and tour guide was amazing

Transport

Farm to Table Cooking Class

Indonesia

Nice learned a few different things.

Quality of Experience

Guides, Drivers and Staff

Transport

I just completed a private tour of South Korea organized by Christine of Kimkim. The trip fulfilled all my expectations and was an excellent introduction for a first visit to a country I've always wanted to visit. As usual with Kimkim the arrangements were first rate, from airport transfers, hotel pick ups, and private and group tours.

Seoul was a great beginning, and I had a private tour of the city highlights with Hera, who was informative, lively and flexible. She rearranged our schedule on the fly to accommodate both crowded venues as our tour fell on a major holiday, the Korean Thanksgiving, as well as rain in the afternoon. Hera knows the city well and easily found parking at Namsan Park and Gyeongbokgung Palace, which was my favorite place as I enjoy history. We also visited Bukchon Hanok Village and later Kwangiang Food Market where Hera described the various dishes available. She also recommended a resturant for lunch were I had an excellent local dish, Samgyetang, a ginger soup with a small whole chicken stuffed with rice.

The next day I visited the DMZ on an all group tour with Julie. It was fascinating. Julie was knowledge and she made the historical reality of a divided Korea relatable. We crept thru a tunnel leading from the DMC into South Korea, viewed North Korea across the DMZ, and meet a North Korean defector and heard her story.

From Seoul I took the train to the city of Gyeongju. A driver picked me up at my hotel and drove me to Seoul Station and walked me inside and ensured I knew which platform my train departed from.

At Gyeonjgu my driver/guide, Luke was waiting for me, and we spend the afternoon visiting various Silla Dynasty locations, from Tumuli Park with their curious royal tombs, to the Gyeongju National Museum with a first-rate collection of Silla artifacts and an excellent narrative of Silla history. We visited the beautiful Woljeonggyo Bride and the interesting Cheomseongdae Observatory. Luke provided detailed explanations with historical background on each place.

The next day Luke took me to Bulguksa Temple, and Seokguram Grotto. Both Buddhist sites dating back to the 8th Century CE. Both were located in beautiful settings and the buildings lovely. We drove to Busan that afternoon and on the way to my hotel Luke took me to a spa where I enjoyed a bathhouse experience that is part of Korean culture. We also took a walk around parts of the city.

**A Swiss Trip Handled Perfectly**

We traveled through Switzerland with Kimkim and were completely satisfied. Hotels, train tickets, car and van transfers, and tours all went exactly as planned, and every leg connected smoothly. We'd recommend Kimkim without hesitation and would gladly use them again.

— Mark Schuering

The booking was easy but the followup payment software seems not sufficient. Of course, we had a lot changes among the different groups which was not planned but a good software should be able to accommodate it. Another issue is our Kimkim representative who, I believe, had tried hard, seemed not be able to communicate internally to make the change smooth. We had to contact the back office service people on our own to get it corrected. Personally my payment invoice was corrected right after I contacted the [email protected] (I think this is the correct address) and I was happy, but I still see Kimkim chat requesting one of the members in our group to pay the balance while we are already on our hiking trip.

Other than the above issues the trip itself is good. The instruction and map are clear and easy to follow which I don't see in some of my European hiking trips. The food is good. We can understand some of the accommodations are not easy due to the location, but overall we can see that you tried your best to accommodate us. Thumbs up on those points.

Chuen-wei Hsu