Trip Reviews

The latest reviews by travelers who booked their trip on kimkim

Sicily trip, Italy - Oct 3 - Oct 17, 2017

Traveler: Robert L. - Local specialist: Giorgia Carraffa

The itinerary - Giorgia worked with us to create the trip that was suited to us, at a fair price.
She was always there if we wanted to contact her with any queries or comments.
The hotels - Were all in great locations, and were very good to excellent rooms. There was only one that was unsuitable, and this complaint was quickly rectified by the hotel and Giorgia. The staff were always helpful and friendly, and were always expecting us.
The connections - All connections were met, the drivers... read more

The itinerary - Giorgia worked with us to create the trip that was suited to us, at a fair price.
She was always there if we wanted to contact her with any queries or comments.
The hotels - Were all in great locations, and were very good to excellent rooms. There was only one that was unsuitable, and this complaint was quickly rectified by the hotel and Giorgia. The staff were always helpful and friendly, and were always expecting us.
The connections - All connections were met, the drivers were on time, English-speaking and well-briefed.
Extra activities - All activities that we booked were arranged with excellent guides, and were great experiences for us. Tour guides were professional and fluent, and activities such as food tours of particular towns and the cooking class were outstanding value for money.

All this meant that we were able to be confident in our itinerary, certain about what would happen, and therefore fully able to experience the trip without worry.

Thanks to Giorgia of Kimkim for her great work in organising and implementing what was an excellent and memorable two-week immersion into Sicily. We have great memories for life.

Robert Lewis and Ros Gilchrist

Trip to peru, Peru - Oct 15 - Oct 19, 2017

Traveler: Marlynn R. - Local specialist: Steve Wilson

The zipper in my $40 rental sleeping bag was broken from day one. I had to put extra layers on to keep warm on the 1st night. In the afternoon the guide was nowhere to be found and I told him at dinner. Someone went to fix it, but they didn't try the zipper and I went to bed and the clasp fell off so the zipper was broken.

Northern lights and see iceland, Iceland - Oct 11 - Oct 18, 2017

Traveler: Pam L. - Local specialist: Arnar Steinn Thorsteinsson

I would definitely look to Kimkim again for traveling overseas. The trip was very well organized and the team did a great job working with my budget and making arrangements, communicating with me and answering questions.

There was only one thing that wasn't 100% but still not bad. 2 tour companies merged in Iceland and my voucher said one company would be picking me up but it was actually the other companies bus that came and he was a bit late. That one 2-day tour had a young... read more

I would definitely look to Kimkim again for traveling overseas. The trip was very well organized and the team did a great job working with my budget and making arrangements, communicating with me and answering questions.

There was only one thing that wasn't 100% but still not bad. 2 tour companies merged in Iceland and my voucher said one company would be picking me up but it was actually the other companies bus that came and he was a bit late. That one 2-day tour had a young inexperienced guide that wasn't well organized with food and bathroom stops and didn't inform us well of all the places we went. e.g. there was one stop listed on the itinerary, kind of a big deal for that location, and he never mentioned it or took us the 50 meters on the other side of the trees to see it. I just happened to stop there with another group, unscheduled, where that guide did show us and give the story. The other 2-day guide was the best, i can't imagine having a better guide. It felt like the first guide wasn't properly trained and we were the unfortunate beneficiaries of his being new at this.

But as far as Kimkim arrangements, superb. If I see airfare sales in the future I will defiantely keep Iceland and Kimkim in mind for my plans.

Arnar Steinn Thorsteinsson, local specialist, responded to this review:

Hi Pamela and thank you for your kind words.
I´m really glad to hear that overall, the trip was successful and you had a good time. I am really sad to hear about the inexperienced guide on one of your tours and I would like to pass that on to the tour company and discuss the matter with them, which tour was it? +
In my mind, the quality of the guide is of paramount importance and I get really upset when people have this kind of experience when travelling in Iceland.

Khopra danda trek, Nepal - Sep 30 - Oct 13, 2017

Traveler: William N. - Local specialist: Amanda Delecca

Amanda was extremely helpful throughout the process, from assisting us in choosing the right trek to answering all our questions. Her local knowledge was invaluable. She met us in Kathmandu at the start of the trip to ensure that everything was in order. The itinerary that she put together for us was excellent, and worked out as planned.

Tour sicily, Italy - Oct 1 - Oct 8, 2017

Traveler: Pamela B. - Local specialist: Giorgia Carraffa

Only one slip-up on a day which was overpacked with 2 archaeological sites and a guide scheduled too close together.

Giorgia Carraffa, local specialist, responded to this review:

Hi Pamela!
thanks for your review and the 5 stars!
hope to have you in Italy again soon!

Short, easy trekking around pokhara, Nepal - Oct 4 - Oct 8, 2017

Traveler: Firhan H. - Local specialist: Ngima Dorji Sherpa

Booking on kimkim.com was easy and very convenient. All our questions were promptly answered and details about our trip were provided up front.

We would like to say thanks to Ngima and his team for arranging this amazing trip. Ang and Lakpar (guide and porter) were amazing guides and tended to our every need. Also, they were very patient with our hiking pace! They made sure we were comfortable throughout the trip and we felt safe all the way.

Ngima Dorji Sherpa, local specialist, responded to this review:

Hi Firhan,

Thanks you very much for writing a wonderful review. we are very happy to know that you had memorable experience in Nepal and you are satisfied with the services provided by our staffs. we will look forward to serve you again in near future.

Best wishes,
NMMT family

Best day hikes in the sacred valley near cusco, Peru - Oct 12 - Oct 15, 2017

Traveler: Sarah M. - Local specialist: William and Nicole Koch

Nicole was incredible, and took the time to figure out what kind of trip I wanted, then helped me adjust last-minute when I needed to make some emergency changes.

I plan to recommend Nicole to anyone I hear is going to Peru—whether they ask for recommendations or not :)
She was available, helpful, knowledge, and lovely.

William and Nicole Koch, local specialist, responded to this review:

Thanks so much! It was our pleasure.

Panama, Panama - Oct 4 - Oct 13, 2017

Traveler: Dale S. - Local specialist: Zulmy Revette

The overall experience with Zulmy and Kim Kim went beyond my expectations. Zulmy was nice to work with via the internet, and the resulting trip was excellent and enjoyable. Your planning took all the worry and stress of traveling away so we could enjoy Panama to the fullest. Our driver, Roberto, and our 2 guides were excellent and fun to travel with. I will highly recommend KimKim to anyone wanting to organize a custom vacation experience like we had. Thank you !

Zulmy did a wonderful job for us. She understood our requests and provided good options. I think she did a great job.

Zulmy Revette, local specialist, responded to this review:

Hello Dale and Gary.

We really appreciate your comments about your travel. Working with you guys was very fun and interesting. We are glad that you had a wonderful trip full of experiences.

We keep in touch if you want to comeback!

Nice regards!

Pikey peak trek and chitwan, Nepal - Oct 4 - Oct 14, 2017

Traveler: Alice D. - Local specialist: Amanda Delecca

Everything ran very smoothly on KimKim, Amanda was very responsive and answered all questions I had. The trip was organised with no fuss or hassle whatsoever.

Amanda provided a brilliant service - we were v impressed with Amanda and Himalayan Trails

Petra (and petra in the nght-light up), jeep tour in wadi rum, jerash, mt. nevo,madaba, amman, dead sea canyons, Jordan - Sep 30 - Oct 3, 2017

Traveler: Lawrice S. - Local specialist: Bianca Abma

This was one of the best trips I have been on. So well organised. 5 start accommodation and service. The guide we had was so friendly and helpful. The taxi drivers were friendly and very helpful too. I would recommend this tour and company to anyone who wants the best in Jordan.

Bianca did every she could to get the best tour together for my team. I changed the plan/days multiple times and Bianca continued to help us get the best price and experience out of it.

Panama, Panama - Oct 4 - Oct 13, 2017

Traveler: Gary I. - Local specialist: Zulmy Revette

We felt the length of the trip, the schedule, the accommodations, the personnel, etc. were all top notch. We knew essentially nothing about Panama before we went, so we weren't sure whether we were signing up for and engaging in things that would be meaningful or not. But, with Zulmy's help we together came up with a great itinerary that kept us happy and entertained and informed the entire time.

The only disappointment was that there were a couple of times where we were working together... read more

We felt the length of the trip, the schedule, the accommodations, the personnel, etc. were all top notch. We knew essentially nothing about Panama before we went, so we weren't sure whether we were signing up for and engaging in things that would be meaningful or not. But, with Zulmy's help we together came up with a great itinerary that kept us happy and entertained and informed the entire time.

The only disappointment was that there were a couple of times where we were working together on-line and suddenly she would disappear for a few days. In the end the package she helped put together for us was excellent.

Quito to cuenca, Ecuador - Sep 29 - Oct 13, 2017

Traveler: Paul T. - Local specialist: Gabor Csizmadia

Amazing tour, so fantastic. Lucky with the weather too. The guide (Dario) showed us new things we were not aware of from our pre trip research too. Highly recommend Dario / Gabor.

Lots of communication - great.

Gabor Csizmadia, local specialist, responded to this review:

Hi Paul!



Thanks so much for your feedback! I will also hand over your kind words to Dario. I hope to see some of the great photos you took on tour and of ’course, please count on me whenever you plan a trip to Ecuador, Bolivia, Chile or Peru!



Enjoy the rest of your South American adventures!
Gabor

Quito, amazon & galapagos, Ecuador - Sep 29 - Oct 12, 2017

Traveler: Katrina H. - Local specialist: Gabor Csizmadia

This trip far outlived my expectations. It was amazing!

Gabor put together the perfect itinerary for me. I told him I had 2 weeks and wanted to see as much of Ecuador and Galápagos Islands as I could in that time. He made sure I did!

Gabor Csizmadia, local specialist, responded to this review:

Hi Katrina!



Thank you so much for your very kind feedbacks! We are happy to hear that you enjoyed your trip and hope to be able to help you in case you return to Ecuador or plan a trip to Bolivia, Peru or Chile.

Keep in touch and take care!
Gabor

Khopra danda trek, Nepal - Oct 1 - Oct 10, 2017

Traveler: Morgan U. - Local specialist: Ngima Dorji Sherpa

Communication was easy and efficient. I felt that all my questions and concerns were taken care of in a timely and professional manner.

Ngima and his employees did a tremendous job taking care of us! They were always on time and easy to communicate with. They went out of their way to make sure we got to the airport and even all the way to the gate in a couple instances.

Ngima Dorji Sherpa, local specialist, responded to this review:

Dear Morgan,

Thank you very much for your time in writing such a wonder trip review full of happiness and satisfaction from your Nepal visit. We are feeling very happy to know that our whole team's effort became successful in making your trip a worth remembering trip. we hope to serve you again in near future.

Best wishes,
NMMT family.

Sicily, Italy - Aug 13 - Aug 18, 2017

Traveler: Silvana R. - Local specialist: Giorgia Carraffa

It was mostly perfect. The drivers were all wonderful. They were punctual, friendly, obliging and cars were immaculate . The guides were even better, especially Valentina in Palermo who we adored.The others were fabulous too.Accommodation was mostly good,but we found the agiturismo in Agrigento tooooo remote,and my brief did say we were city slickers . Also it was feragosto eve and they had a party.
However,I have been recommending you to everyone.

Also nearly perfect but better than good.... read more

It was mostly perfect. The drivers were all wonderful. They were punctual, friendly, obliging and cars were immaculate . The guides were even better, especially Valentina in Palermo who we adored.The others were fabulous too.Accommodation was mostly good,but we found the agiturismo in Agrigento tooooo remote,and my brief did say we were city slickers . Also it was feragosto eve and they had a party.
However,I have been recommending you to everyone.

Also nearly perfect but better than good. As I mentioned,The accommodation in Tenuta San Giovanni was really not us, we would have preferred something in the city of Agrigento. This place was 7 kilometres from the nearest village and 50 minutes from Agrigento.I have stayed at farmhouses before but they were walking distance to piazza's. Not this one.
Also, the voucher for the Etna excursion said meet at 9.30 at the hut. When we arrived at 9.23,they told us the 9.30 group had gone and we would have to wait for the 10.30 group. This would've got us back to our transport to Messina too late, and also we had arrangements in Messina to get to on time.So we paid for the shorter version out of pocket. The man in charge of hut Etna excursion said we should get a refund for the one we missed,so I am also enquiring about that .

Cycling in the azores , the Azores - Sep 29 - Oct 6, 2017

Traveler: Jon B. - Local specialist: Cátia Chaves

I really can't say enough about how much we enjoyed ourselves in the Azores. The islands are amazing and the tour took full advantage of their natural beauty. The agent who arranged the trip (Catia) did an excellent job and all the guides and activities were great. I would happily refer Kim Kim and Picos de Aventura to anyone who asks!

Catia was always friendly and prompt and answered all our questions with the right amount of detail. The trip she arranged was excellent from accommodations to activities.

Cátia Chaves, local specialist, responded to this review:

Hi Jon.
Thank you for your kind words. I am really happy to know that you had a wonderful time here! :)

Ring road, Iceland - Sep 28 - Oct 5, 2017

Traveler: Tim F. - Local specialist: Halldor Bjarkason

The overall trip was awesome and exactly what we wanted. We couldn't be happier with what we did and saw and the experience we had with kimkim.com. We would recommend the website to anyone.

Halldor was great to work with. He brought our vision to life and gave us exactly what we wanted. He kept our itinerary packed and got us to the most amazing, rarely seen places in Iceland. Thank you!

There was miscommunication on the ferry ride we were scheduled to take which resulted in us... read more

The overall trip was awesome and exactly what we wanted. We couldn't be happier with what we did and saw and the experience we had with kimkim.com. We would recommend the website to anyone.

Halldor was great to work with. He brought our vision to life and gave us exactly what we wanted. He kept our itinerary packed and got us to the most amazing, rarely seen places in Iceland. Thank you!

There was miscommunication on the ferry ride we were scheduled to take which resulted in us having to drive an additional 4 1/2 hours to get to our destination. However, because we drove, we got to see the Northern Lights which we may have missed had we been on the ferry, so in the end, we did not mind the drive.

Norway's best natural highlights & places to visit, Norway - Oct 4 - Oct 8, 2017

Traveler: Diane C. - Local specialist: Linda Veråsdal

Great accommodations! We saw northern lights 2/4 nights!!!! The weather was perfect we Loved the Hardergruten MSSpitsberg it was a great size great bed!! We added a guide for our day in Tromsø her name was Edle with Individual tours. She was fantastic all day too. We had a carefree adventure because of your help! Thank you so much

Linda made it all possible!!!! Sweet great response time No question was to small....

Amanda and mom, Iceland - Sep 28 - Oct 4, 2017

Traveler: Carolee K. - Local specialist: Preeti Bhide

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the... read more

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the reservation on my own not included included in your price.
I would hope to get a refund from KimKim for the $180 for GEO hotel.
Thank you. CArolee Kass and Amanda Cline

More choices of lodging. One of the hotels put us in lower level under main dining room, which was open at 6:30am to 10:00 pm. Chairs moving and people walking around was very disturbing. After a long day we looked forward to comfort and to be able to get some rest. They had no more rooms.you should check these things out.
Blue lagoon there r different entry fees. You had an economy plan for us. For 10$ each more which I paid extra for while we were there, , we didn't have to wait on line for 30 extra minutes and received a bathrobe which was not included in the plan you gave us. You need a bathrobe! It was cold.

Experience mongolia, Mongolia - Oct 2 - Oct 7, 2017

Traveler: Michelle L. - Local specialist: Enguerran Zandonai

The trip was great and Enguerran was really easy to deal with. Quick replies to my emails and lots of information provided for my questions.

Enguerran Zandonai, local specialist, responded to this review:

Hi Michelle,

How are you doing? Thank you for taking the time to write a review!
I hope you enjoyed Mongolia and its great landscapes together with our guide Ulziibayar :)

Wishing you the best and other wonderful trips around the world,
Enguerran

Galapagos-cuenca, Galapagos Islands - Sep 14 - Sep 19, 2017

Traveler: Tom & Veree W. - Local specialist: Tariq Abo El Nor

I wish we had known the physical level required for the trip. I found it to be more physical than expected - - not undo-able, but would have appreciated knowing that walking sticks over the lava beds are suggested and vaulting from the panga to the yacht is a 2-3 times a day requirement.

Tariq was responsive and had an answer for our questions within a few hours every time.

Iceland adventure, Iceland - Sep 11 - Sep 21, 2017

Traveler: scott p. - Local specialist: Preeti Bhide

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault... read more

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault of the guesthouse...she had great meal suggestions and also her recommendations of what to see and the tours was excellent. Again, the itinerary was worth its weight in gold...and having a place to stay at the end of a long day was a premium. Also, the restaurant suggestions were fantastic....here are a couple of my favorites...Bjargarsteinn was amazing...don't miss this one. great meal and for Iceland, reasonable...which is saying something...Sjavarborg was very good but the cowshed was fantastic, go when the cows are brought in...fresh warm milk...Humarhofnin had amazing Lobster - a must. Reykjavik has a LOT of good restaurants and Kaldi Bar for great unfiltered beers...

We also did a detour on our drive around the Island and stopped at restaurant Fridheimar - for tomato soup bread and other tomato greenhouse specialties. I would include this on the itinerary...

The Glacier Hike was awesome - we ended up with a personal guide, just my wife and I and since we were in great shape we did the 3 hour tour in about 2 and 1/2 hours...I would recommend this....

The Baths at Myvtan were awesome...as well - go at night to see northern sunset and stay for northern lights...long yes, but relaxing...have a beer while you bathe...

PS - also recommend the Into the Volcano tour...pricey, but frankly worth it...has to be seen.

Norway fjords. , Norway - Sep 30 - Oct 6, 2017

Traveler: Sally A. - Local specialist: Linda Veråsdal

Great communication before leaving and during our stay.

Linda was excellent, she was on hand whenever I had a query. A landslide occurred whilst we were on the train and I knew a taxi would be waiting for us in Aurland, obviously we did not know what time we would be expected in due to the delays, however, Linda was on hand and continuously kept us updated and also updated the taxi and our accommodation that we were significantly delayed. Couldn't have asked for more.

Hiking iceland, Iceland - Sep 6 - Sep 20, 2017

Traveler: Mathew B. - Local specialist: Chris McCarty

What an amazing country and a well planned trip! Plenty to do and see.

Only issue was a few rough roads which could have been avoided that weren't really appropriate for an RV. In particular the road north of Detifoss. Best to approach from the south which is bitumen.

Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017

Traveler: William T. - Local specialist: Tala Dabain

My compliments to all the support staff. From Abdullah our Bedouin guide to all the drivers, cooks and Wilderness Camp workers, they were all very kind, helpful and attentive to our comfort and safety

As for me, being an older, slower and more deliberate hiker, I found the terrain and heat more than I have ever experienced on previous hikes. I would like to do that trek over 10 days instead of 5 but that would be difficult from a logistical point of view. I was able to walk 2/3 of the trail... read more

My compliments to all the support staff. From Abdullah our Bedouin guide to all the drivers, cooks and Wilderness Camp workers, they were all very kind, helpful and attentive to our comfort and safety

As for me, being an older, slower and more deliberate hiker, I found the terrain and heat more than I have ever experienced on previous hikes. I would like to do that trek over 10 days instead of 5 but that would be difficult from a logistical point of view. I was able to walk 2/3 of the trail but was happy to have the donkey or truck for the other 1/3. Gratefully, Mahadi was understanding and never made me feel that I was a burden.

Of course, the last 2 days, the hike to Little Petra and then to Petra were the highlight. Other than Machu Pichu I have never experienced anything like the hike from the Monastery and through the Siq to the Treasury. It was truly magnificent. The hardship of the trek was worth all that I learned about Jordan and its' people and customs. We all came away with a much greater understanding of the Middle East and the peaceful religion of Islam. It is very unfortunate that many politicians, for their own gain, paint Islam with a terrorist brush. It would be a better world if more Americans had the same experience we had.

There is a possibility that I will be returning to Jordan next April to work with a medical team at the Syrian Refugee Camp near Amman and I told Mahadi I would contact him and we would have a cup of tea together

Best regards
Bill Tedesco

Tala Dabain, local specialist, responded to this review:

Thank you William for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
If you ever need help with a trip in Jordan, we’d be happy to assist you in the future.
Best,
Tala

Jordan: amman, petra and wadi rum - 4 days, Jordan - Sep 21 - Sep 24, 2017

Traveler: Mary Elizabeth W. - Local specialist: Bianca Abma

As a solo female American, Bianca and Jolanda did a great job making me feel comfortable.

Bianca was amazing. She planned every step for me perfectly.

Sicily, Italy - Sep 26 - Oct 2, 2017

Traveler: Teresa K. - Local specialist: Giorgia Carraffa

Every part of your itinerary went off without a hitch - perfect! Thank you, thank you. We never waited a minute for any of our transfers or activities. Would definitely recommend and use you and KimKim again.

Transfers: The drivers who did our transfers all were in time, polite and had nice, clean luxury cars.

Lodging: Our accommodations were well selected. The locations were great and staff very helpful. Our only comment on hotels was the the Hotel de Corsa in Taromina : the location,... read more

Every part of your itinerary went off without a hitch - perfect! Thank you, thank you. We never waited a minute for any of our transfers or activities. Would definitely recommend and use you and KimKim again.

Transfers: The drivers who did our transfers all were in time, polite and had nice, clean luxury cars.

Lodging: Our accommodations were well selected. The locations were great and staff very helpful. Our only comment on hotels was the the Hotel de Corsa in Taromina : the location, staff and breakfast were good but the rooms were small and "tired" looking - no "wow" factor, seemed more two star, we wished we had upgraded. Just two doors down was a similar boutique hotel called "Hotel Taodomus", prices for lodging looked similar...you might
want to look into that one for future bookings.

Activities: Taromina - Our day of Mountain Biking on Mt. Etna with Luca from "Sicilybiketouristservices", was fun and challenging. Luca was waiting with all the equipment for us (nice comfortable mt. Bikes) plus a picnic lunch. He made it safe and accommodated our skill level- which was "beginner."

Would strongly recommend him again- a lovely kind person who refused to take a tip, only asked that we give him an hi set review. A great day to away from of the crowd streets of Taromina - still back with plenty of time for dinner and shopping.

The next day's cooking class at Porta Messina with owner Stephano was top-notch . Learned much about Sicilian food with a trip to the market first, then back to his restaurant for the cooking and learning experience -so much fun and so much food to eat !!! Five star experience!

Modica: A nice drive to a different part of Sicily- arrived with our road bike tour guide" Raffaelle from "Sicilybikeroutes.com" was waiting for us with wonderful road bikes. We took a nice ride through the countryside on stone fenced roads and almost no car traffic- a dream for us cyclists.

We visited a cheese farm where we watched them make fresh mozzarella cheese and then we sat down to wonderfully prepared lunch awaiting us. A different scenic route back with a stop in Scicli to view beautiful church, then a fun climb navy to our luxury hotel in Modica. We later heard that the restaurant at the hotel was so good it should be Michelin star rated, but we had already been offered the chance from the hotel to go to an evening cooking class in an old villa in town, which we did (and enjoyed immensely.

The following day's bike ride took us to the Noto region for another fun ride with a private tour and lunch at a winery with the owner, Baron Sergio. Raffaelle and his company "Sicilybikeroutes.com" were top notch- excellent bikes, clean transport van, great food selection activities plus some added flexibility when we asked to visit a local bike store one morning. We felt like we were treated like royalty and would definitely highly recommend using Raffaelle again.

Ortigia: Our bike operator transferred us to Ortigia where we had very nice accommodations at Hotel Alla Giudecca. The next morning our city guide Eva was waiting for us with a taxi to take us on our private tour of the history sites of Syracuse. She was an excellent choice of a guide for us - very knowledgable, spoke great English and a lot of fun- again a great choice.

Our early transfer to the Catania airport worked out good. The airport was very crowded and by the time checked in at the airline, we had something to eat we had little time to spare, so you were right to get us there 2.5 hrs early.

All and all we had a lovely, stress-free time in Sicily - all due to your good planning.

Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017

Traveler: Susan F. - Local specialist: Tala Dabain

This trek in Jordan as arranged by Tala and guided by Mahdi was a life-satisfying experience like none other. Hiking through the desert took me from modern times and troubles to the depths of where
it all began. Throughout the trek, our excellent guide showed professional competence and patience easily seen reflected in the faces of the people young and old in Bedouin communities we passed through. He was able to take us back in history to the Nabatean era to the present with ease and... read more

This trek in Jordan as arranged by Tala and guided by Mahdi was a life-satisfying experience like none other. Hiking through the desert took me from modern times and troubles to the depths of where
it all began. Throughout the trek, our excellent guide showed professional competence and patience easily seen reflected in the faces of the people young and old in Bedouin communities we passed through. He was able to take us back in history to the Nabatean era to the present with ease and understanding. Our accommodations were comfortable and complete offering us the modern eco-friendly to the more primitive camping styles. My favorite times were having tea through the day, prepared in the way of traditional Bedouin tribesmen, as if to take timeout to remember to enjoy and experience the moment, a time that often is missed back home. Thanks to all who made this possible. I will never forget this outing nor those who joined me on this adventure!

Tala Dabain, local specialist, responded to this review:

Thank you Susan for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
We look forward to welcoming you again to Jordan.
Best,
Tala

Jordan: amman, petra and wadi rum, Jordan - Sep 29 - Oct 1, 2017

Traveler: Arnold A. - Local specialist: Bianca Abma

It was a short trip. I would say the biggest surprise was just how beautiful, well-equipped/appointed the Fig Tree B&B is. The food and accommodation exceeded every expectation. The host Jolanda even does chair massages!

Organized to a tee. Bianca could not have been more organized, knowledgeable or accommodating.

30th birtday, Iceland - Sep 28 - Oct 1, 2017

Traveler: Adriana d. - Local specialist: Preeti Bhide

It sometimes felt like the driver was a bit impatient with us. We wanted to linger a bit each morning (not morning people) and the driver seemed annoyed with us. We are of a different culture so taking our time is normal, but there may have been a cultural misunderstanding.

The arrangements Preeti made were wonderful! She was very responsive to us and made every little tweak we requested. My finance's birthday was amazing!

Nomadic mongolia - 9 days, Mongolia - Sep 3 - Sep 11, 2017

Traveler: Maria Ligaya B. - Local specialist: Enguerran Zandonai

I couldn't ask for anything more from a travel company — you made our trip so special!

Enguerran Zandonai, local specialist, responded to this review:

Hi Maria,

Thank you so much for your message :)
It was a pleasure to have made this possible for you and I am happy that you enjoyed your trip!
Wishing you both all the best from Mongolia,
Enguerran

Adventure with the girls, Iceland - Sep 13 - Sep 20, 2017

Traveler: Shannon H. - Local specialist: Chris McCarty

I am SO glad we used Kimkim to organize our trip. I can't believe how quickly the time passed between booking our flights and when it was actually time to fly out. All of that planning I thought I'd have time to do disappeared in 6 months. It was so convenient to have an idea of the distances to travel, what to see and where, things to skip when we were short on time, and the highlights of each location. It brought a lot of peace of mind and much-needed structure to our road trip.

Chris... read more

I am SO glad we used Kimkim to organize our trip. I can't believe how quickly the time passed between booking our flights and when it was actually time to fly out. All of that planning I thought I'd have time to do disappeared in 6 months. It was so convenient to have an idea of the distances to travel, what to see and where, things to skip when we were short on time, and the highlights of each location. It brought a lot of peace of mind and much-needed structure to our road trip.

Chris provided exactly what we asked for, and went above and beyond when we needed last minute help and changes. His timeline gave us plenty to do on each day, and while we couldn't quite fit in every single thing, it was nice to know we already had our next destination planned and there was no time spent wondering where to go next.

8-day ring road, including snaefellsnes peninsula, Iceland - Sep 16 - Sep 24, 2017

Traveler: Heidi B. - Local specialist: Chris McCarty

Chris put together a great itinerary and I am amazed at how much we saw. I really appreciated his insight and guidance on places to see. A great example is Seydisfjordur, a beautiful little Scandinavian village at the end of a fjord on the eastern coast. He had us there for a night and it was charming. Not knowing Iceland, I'm not sure on our own we would have ventured all the way out there.

Chris was very easy to communicate with and always promptly answered my questions or concerns.

Balthali village trek, Nepal - Sep 23 - Sep 29, 2017

Traveler: Janet M. - Local specialist: Amanda Delecca

The weather was hot and humid and I was unprepared for that. The walking days were longer than I expected.

Amanda was friendly, informative, and punctual. She was great!

Amanda Delecca, local specialist, responded to this review:

Hi Janet, thanks so much for your review, it was a pleasure to help you discover part of Nepal! Thanks also for your fantastic photos, it was great to meet both of you here and we look forward to seeing you here again! :)

Bagan by road, Myanmar - Sep 24 - Sep 27, 2017

Traveler: Carlos A. - Local specialist: Anne Cruickshanks

I'm very thankful with the service you guys provided to us. You made me feel more relaxed during my stay in Myanmar.

Anne Cruickshanks, local specialist, responded to this review:

Thanks Carlos for the kind review and for traveling with us! I am glad you felt relaxed on your holiday in Mandalay and Bagan and hope next time you can come back for a longer stay in Myanmar!

Trip to jordan, Jordan - Sep 21 - Sep 27, 2017

Traveler: Sin Pin J. - Local specialist: Basma Hayudini

We truly had a great time in Jordan. Basma and team organized a well-planned itinerary but we wished we had more time in Jordan, especially in Petra and the Dead Sea. Jordan is an amazing place for a holiday. People are friendly and the food is great. The place is safe. We felt safe and relax wherever we traveled. The driver we had in Jordan was fantastic. He has good knowledge of the places we visited that made our holiday in Jordan more special and memorable. Thank you.

Experiencing albania, Albania - Jul 12 - Jul 22, 2017

Traveler: Jim G. - Local specialist: Ed Reeves

We are over the moon with getting such a taste of Albania in such a short time. We were visiting family in Europe and had limited time to visit Albania. Five days and four nights to fit in with flights into the capital Tirana. The four wheel-drive was able to get us to some places off the beaten track in just the short time. We had given just a brief outline to the team about our interests and basically left it up to them. We think we’ve got a pretty fair idea now of what Albania and its... read more

We are over the moon with getting such a taste of Albania in such a short time. We were visiting family in Europe and had limited time to visit Albania. Five days and four nights to fit in with flights into the capital Tirana. The four wheel-drive was able to get us to some places off the beaten track in just the short time. We had given just a brief outline to the team about our interests and basically left it up to them. We think we’ve got a pretty fair idea now of what Albania and its people are all about.

Being met at the airport was great when arriving in a strange place. We didn’t get dropped into the city hotel but took off straight away for the old castle city of Kruja where we liked the hotel right above the bazaar. Time to wander through it with help and lovely not to be hassled. A few purchases. Time to walk up to the old castle and also see some of the museum where we started to understand some of the history that goes way back for this land.

Of course the secret was to have such a good driver as Nesti, Albanian born and very knowledgeable of the country and its history. While it was strange to meet this tall fit young mean, it didn’t take long to relax in his care and he was fantastic in answering all out questions and explaining things as we went.

After dinner and the night there we were off next day to a great beach on the Adriatic: a colorful spot with the bright umbrellas, crystal clear water and a wonderful seafood lunch to finish. Then we went chasing a look at some of the gun placements.

Back to Tirana and the same hotel for two nights. We were able to walk around and experience how the city and its people work and live. Even did some shopping, though both items turned out to be Italian leather.

Driving around next day showed another side to the city with the civic buildings and public places. A guide met us to take us through the mosque and also the museum though it was very hot and too much to see everything so we were happy with viewing some. The history of Albania is very different from our own.

Albania is a land of mountains, or so it seemed, and we took a good road …. at least two or three, then to the off road bit to meet a special couple who provided a typical country meal. This was the time we met Ed, who joined for the drive and meal. The weather was extremely hot but sitting under the shade of the vine made for a pleasant time.

The Ottoman old city of Berat was another experience and Nesti sure knows the places to eat as well as the short way up to the castle. Joining the evening stroll down the main street made us feel part of the local scene. The last day took us back from Berat to Tirana but have to share a secret: Nesti and his mates know the best seafood restaurant ever, duly booked of course. Safely back at the airpot to catch the plane it was a sad goodbye to our guide Nesti whom we had come to regard as a good friend. So…hot weather, short trip, one off-colour day for one of us BUT it was left to Kim Kim and they organised around the weather and our interests, our photos, our interest in the history and culture even if we didn’t drive all of the roads that they know about but that’s for longer trips. We think we covered a fair bit in the short time, made possible by kimkim.
Jim and Genevieve

Ed Reeves, local specialist, responded to this review:

Thanks so much for the kind words! We're so glad you enjoyed the trip and hope you make it back to the western Balkans some day soon! Ed & Nesti

Tel aviv, jerusalem, petra and dead sea, Jordan - Sep 14 - Sep 16, 2017

Traveler: Valerie M. - Local specialist: Carina Sunna

We had a great time on all of our tours and transportation. Everyone was flexible and Carina was very responsive and supportive so we always felt like we had someone to help or just answer questions.

Carina was very responsive and did a great job helping to plan a great trip and make sure it was executed correctly.

Carina Sunna, local specialist, responded to this review:

Hello Valerie,

Thanks so much for your review and for sharing these amazing pictures with us. I'm very happy to hear that you had a great time in Jordan and it was my pleasure to organize your trip, Hope to serve you again in near future.

Kindest regards,
Carina

Colombia andes, amazon & caribbean, Colombia - Aug 14 - Aug 25, 2017

Traveler: maria t. - Local specialist: Juan Ortiz

The quality of the tours was amazing. Everywhere we went, we had dedicated drivers. The only thing I would change is the hotel in Cartagena. It felt a little run down and dirty. Otherwise, everything else was perfect! My favorite stay was in La Jorara.

Juan & his team made themselves available 24 hours a day, even when we had a flight delay.

Juan Ortiz, local specialist, responded to this review:

Hi Maria,

Thanks so much for taking the time to write this! We're so happy that it all worked out as you wanted and we've taken on board your comments on the hotel in Cartagena - we'll be feeding that back to them to see what can be done. I'll also let La Jorara know the good news! In the meantime it makes us very happy to know that your Colombia adventure was everything you wanted , it was a pleasure being able to put this together for you and Michael, please send him my regards.

Until the next time!

All the best

Juan

Honeymoon!, Iceland - Sep 12 - Sep 23, 2017

Traveler: Sarah C. - Local specialist: Chris McCarty

We loved Chris's attention to detail when planning our trip. He really sought our unique experiences for us, and crafted a wonderful itinerary. Each day was a good balance of sight seeing and experience the culture through food and museum suggestions. So many things we would have missed if it weren't for his suggestions and guidance - we are so glad we went with kimkim for planning our honeymoon!

Chris is GREAT! He was extremely attentive with all of our questions and concerns about anything... read more

We loved Chris's attention to detail when planning our trip. He really sought our unique experiences for us, and crafted a wonderful itinerary. Each day was a good balance of sight seeing and experience the culture through food and museum suggestions. So many things we would have missed if it weren't for his suggestions and guidance - we are so glad we went with kimkim for planning our honeymoon!

Chris is GREAT! He was extremely attentive with all of our questions and concerns about anything regarding the schedule, booking day trips, even suggesting what to wear! We could not have gotten a better experience from our trip, and it's all thanks to his great itinerary.

Fimmvörðuháls hike - the ultimate guide to one of iceland's best day hikes, Iceland - Sep 11 - Sep 21, 2017

Traveler: Susan D. - Local specialist: Midgard Adventure Team

Excellent all the way around, great people, informative and helpful. Great food at the local cafe after completing our hike.

Our guide Thor was great.

Midgard Adventure Team, local specialist, responded to this review:

Thank you very much for your kind words Susan. Let us know if you ever decide to visit Iceland again, we would love to take you on more adventures in the future :)

Anna

Honeymoon!, Iceland - Sep 12 - Sep 23, 2017

Traveler: Evan C. - Local specialist: Chris McCarty

Our trip was absolutely perfect. I wouldn't have changed a single thing about our route, durations of stays, or destinations. Chris was so helpful throughout the entire process and kimkim made our honeymoon unforgettable. Would highly recommend and use again!

We wouldn't have had nearly as amazing of a honeymoon if it weren't for Chris's endless help! Thank you!

Scicilly, Italy - Sep 13 - Sep 19, 2017

Traveler: Joseph T. - Local specialist: Giorgia Carraffa

One small issue, airport pickup in Sicily did not show up on time and had to get a cab.

Giorgia was a pleasure to deal with!

Giorgia Carraffa, local specialist, responded to this review:

Hi Joe!
Thanks!It was a pleasure have you in Sicily...sorry for the last inconvenience!

Upper mustang, Nepal - Sep 3 - Sep 16, 2017

Traveler: Lisa D. - Local specialist: Mads Mathiasen

Our return trip to Nepal (after 30 + years) in September 2017 was unforgettable. We are so pleased to have found Kim Kim and to have worked with Mads. He was consistently patient and able to adjust our trip plan to our ultimate satisfaction. In Kathmandu, we were well taken care of by the guides and associates of Himalayan Trails, namely, Surendra, Pushpa, Raj and Rajiv. Our all day tour of Kathmandu with Rajiv was incredibly educational and literally life changing. We came across so many... read more

Our return trip to Nepal (after 30 + years) in September 2017 was unforgettable. We are so pleased to have found Kim Kim and to have worked with Mads. He was consistently patient and able to adjust our trip plan to our ultimate satisfaction. In Kathmandu, we were well taken care of by the guides and associates of Himalayan Trails, namely, Surendra, Pushpa, Raj and Rajiv. Our all day tour of Kathmandu with Rajiv was incredibly educational and literally life changing. We came across so many incredible people and places that we hold that as the first memorable day, of many, of the trip!

Our next adventures involved getting to, and traveling in, Upper and Lower Mustang. Having travelled and lived in Asia we understand the need to be patient, adjust expectations and go with the flow. Because of this attitude and our confidence in, and respect for, our Sherpa guides, Mingma and his 21 year old son Dorje, we were able to relax and enjoy the adventures of traveling in a remote and dramatically beautiful region. Some of our favorite parts of returning to the Himalayas were simply waking up in Mustang everyday, enjoying the high altitude scenery, learning about the people and places, including Mingma and Dorje (with whom we readily felt akin), eating the delicious Tibetan food (most often in the kitchen!) and visiting the Gompas (Tibetan Buddhist monasteries) during the Full Moon Ceremonies! Tears of joy filled my eyes at the beauty and devotion intrinsic in the intricate and colorful sand mandalas, the heartfelt chanting of the monks young and old, and the conversations we had with them while standing in the ancient structures while surrounded by sacred statues of a living tradition.

We finished the trip off with a few days in the Terai, down at Chitwan, enjoying the elephants, rhinos, gharials, hog deer, and birds galore!
A wonderful trip. We recommend Mads, Himalayan Trails and Kim Kim whole-heartedly.

Mads Mathiasen, local specialist, responded to this review:

Lisa thanks you so much, all the wonderful photos and the kind words! It was a pleasure to help you plan this and I know our entire team enjoyed hosting you in Nepal. Mustang is such a special place, so it is great to hear how much you appreciated being there.

Once we get over the main rush of the season, I will make sure you pass on your feedback to everyone involved in your trip and we hope to see you in Nepal or at least the Himalayas soon. Thanks, Mads

Iceland - with fam, Iceland - Aug 14 - Aug 19, 2017

Traveler: david a. - Local specialist: Chris McCarty

Great planning and coordination, however hotel accommodations were a bit out of control in terms of pricing and availability. $350 each night was expensive- were there alternatives such as renting a van that could sleep 3-4, just a thought. Thanks!

Island trip, Iceland - Sep 9 - Sep 15, 2017

Traveler: William T. - Local specialist: Edda Sigurðardóttir

No orientation. Voucher incorrect for Arcanum ATV tour at Vik. GPS waypoint incorrect for dropping off the rental car. Hotel reservation incorrect Day 4.

Croatia and slovenia sightseeing, Croatia - Aug 26 - Sep 9, 2017

Traveler: Barbara B. - Local specialist: Mandy Schroeter

Overall, we're really glad that we had the personal touch of someone helping us plan our trip. We did start the planning process rather late for when we wanted to go, but that's why we enlisted help in the first place.

Scicilly, Italy - Sep 13 - Sep 19, 2017

Traveler: Thomas E. - Local specialist: Giorgia Carraffa

Awesome trip

Giorgia Carraffa, local specialist, responded to this review:

thank you so much!!

Spectacular self-drive tour around sicily - 14-day itinerary, Italy - Sep 1 - Sep 11, 2017

Traveler: Mary L. - Local specialist: Giorgia Carraffa

We loved this trip! Hike to the top of an active volcano at sunset (Giorgia ordered the full moon, too), snorkel in the Ionian Sea, learn about the earlier inhabitants of Sicily, their architecture and way of life, amble Baroque towns, hike to ridges looking over volcanic islands and along the seashore and through the marsh (Giorgia organized the flock of wild flamingos), eat gelato, drive and explore at your own pace. The hotels were FABULOUS! The hiking routes really made the trip,... read more

We loved this trip! Hike to the top of an active volcano at sunset (Giorgia ordered the full moon, too), snorkel in the Ionian Sea, learn about the earlier inhabitants of Sicily, their architecture and way of life, amble Baroque towns, hike to ridges looking over volcanic islands and along the seashore and through the marsh (Giorgia organized the flock of wild flamingos), eat gelato, drive and explore at your own pace. The hotels were FABULOUS! The hiking routes really made the trip, especially the hike on Lipari and the Vendicari Nature Reserve south of Siracusa. The Stromboli volcano was unforgettable. I appreciated having an expert guide us on the itinerary and loved just calling the rescue number when the ferry and flight were delayed. Thank you!

Georgia was super responsive, especially when we were experiencing delays in flights and ferries. It was very helpful to have someone to brainstorm possible itineraries with.

Giorgia Carraffa, local specialist, responded to this review:

Hi Mary,
thanks for your feedback! It was great to have you in Sicily and I hope you will come back to Italy soon!!
Giorgia

Annapurna dhaulagiri panorama trek sept 11-14, Nepal - Sep 10 - Sep 15, 2017

Traveler: Mark F. - Local specialist: Raj Gyawali

The planning and booking of the trip were top notch.

Having read up a little bit about KimKim before hand it seems like a great tool to allow clients like my sister Renee and myself as well as others from around the world to connect with outfits like yours. It gives a chance to see and experience Nepal, its people, and its culture with the guidance of a great local guide and support staff.

Raj, and the rest of his staff were great and extremely helpful. They went out of their way to... read more

The planning and booking of the trip were top notch.

Having read up a little bit about KimKim before hand it seems like a great tool to allow clients like my sister Renee and myself as well as others from around the world to connect with outfits like yours. It gives a chance to see and experience Nepal, its people, and its culture with the guidance of a great local guide and support staff.

Raj, and the rest of his staff were great and extremely helpful. They went out of their way to help us with all of our questions before and during our stay in Nepal. I would gladly recommend them to friends and family who are looking to do similar treks in Nepal in the future.

Raj Gyawali, local specialist, responded to this review:

Mark, thanks for the review... and so happy that it worked out so well for Renee and you. Also very happy to have portals like KimKim where we can connect. Gives us a great opportunity to present our expertise and showcase our country in a slightly different light!

Iceland ring road, Iceland - Aug 30 - Sep 8, 2017

Traveler: Erin D. - Local specialist: Rico Bittner

The service from Rico and Halldor was fantastic. They were very easy to work with and communicate with.

Our trip was excellent, actually, however there are some things related to our itinerary that would have helped us manage our time better during the day. For example, including how much time we might need for certain hikes and warning us which roads might be gravel/dirt and might take us extra time to navigate would have been helpful suggestions. We had a dicey drive heading out to... read more

The service from Rico and Halldor was fantastic. They were very easy to work with and communicate with.

Our trip was excellent, actually, however there are some things related to our itinerary that would have helped us manage our time better during the day. For example, including how much time we might need for certain hikes and warning us which roads might be gravel/dirt and might take us extra time to navigate would have been helpful suggestions. We had a dicey drive heading out to Elephant Rock and ultimately had to turn around and skip that stop because Route 54 was full of potholes and impassable with our smaller 4x4 vehicle. We also had to skip a hike to Skaftafell because it would have been 3-4 hours round trip and we didn't get to Vatnajökull National Park until later in the afternoon. Also, the GPS we received from the car rental company wasn't useful. We should have ended up getting the wifi hotspot instead. We did end up using Google Maps for the whole trip, though, by downloading our itinerary for the day in the morning before we left the hotel.

Annapurna dhaulagiri panorama trek sept 11-14, Nepal - Sep 10 - Sep 15, 2017

Traveler: Renee F. - Local specialist: Raj Gyawali

Our trek in the Annapurna Conservation Area (9/10-15) was just the getaway my brother Mark and I wanted/needed. It was very well organized, simple and peaceful. Our guide (Arjun Kulung) and porter (Bazdowz- sp?) were lovely- very personable and gracious. They made everything easy for us. Arjun’s knowledge of the area and the tea house proprietors/community members was fantastic. They both provided a perfect first impression of Nepal. I would recommend them and this trek without... read more

Our trek in the Annapurna Conservation Area (9/10-15) was just the getaway my brother Mark and I wanted/needed. It was very well organized, simple and peaceful. Our guide (Arjun Kulung) and porter (Bazdowz- sp?) were lovely- very personable and gracious. They made everything easy for us. Arjun’s knowledge of the area and the tea house proprietors/community members was fantastic. They both provided a perfect first impression of Nepal. I would recommend them and this trek without hesitation to friends interested in discovering Nepal. Sharing a meal with Anura our last night in Kathmandu was also great. All of the staff we interacted with (drivers in addition to the three named above) helped to make us feel very welcomed in Nepal.

Timely, informative responses to our emails; patience when we needed time to get organized on our end after prices were provided. The only thing I might have liked more directed information about was the need for waterproof boots (to keep leeches out!). I had listened to my friend who had lived in Nepal a few years ago and done more or less the same trek before. She said, one could do it in trainers. Maybe she'd gone at a drier time of year!

Raj Gyawali, local specialist, responded to this review:

Renee, thanks a ton for taking the time to write this review. Always very important to receive reviews for us, as we constantly learn.

As we did beyond the wonderful experience you had to ensure that we concentrate and force you on better footwear. This year has been a bit rainy and the leeches have stayed longer, thats true.. however, waterproof boots also do not keep them off, as they can enter via the shoelace holes, from the top etc... Gaiters are the only way to keep them off... or... read more

Renee, thanks a ton for taking the time to write this review. Always very important to receive reviews for us, as we constantly learn.

As we did beyond the wonderful experience you had to ensure that we concentrate and force you on better footwear. This year has been a bit rainy and the leeches have stayed longer, thats true.. however, waterproof boots also do not keep them off, as they can enter via the shoelace holes, from the top etc... Gaiters are the only way to keep them off... or soaking the socks in salt water...

We will learn from this no doubts to add in more information on the gear list!

The rest flowed well it looks like, and I will definitely transfer this review for all the team to read and treasure. This is what we work for! The team all work together to make each trip exceptional, and when we do succeed, its a real joy!

Hope to see you again in Nepal!

10 day circle trip of iceland, Iceland - Aug 30 - Sep 8, 2017

Traveler: Gordon M. - Local specialist: Halldor Bjarkason

First, the positive comments. Iceland was a beautiful country to visit and our accommodations were very comfortable.
However, we were quite disappointed in the effort put out by your sub-contractor, Wild Westfjords for a number of reasons. We had expected the same level of service as provided to our friend, Susan Turner.
The itinerary that Susan was given showed a choice of accommodation at each location and specified the cost at each. We were given one choice with the note that if that... read more

First, the positive comments. Iceland was a beautiful country to visit and our accommodations were very comfortable.
However, we were quite disappointed in the effort put out by your sub-contractor, Wild Westfjords for a number of reasons. We had expected the same level of service as provided to our friend, Susan Turner.
The itinerary that Susan was given showed a choice of accommodation at each location and specified the cost at each. We were given one choice with the note that if that wasn't OK, we could be offered some thing else.

Upon arrival at the Hotel Fron on Day 1, we were asked to pay for the room and that there had been no request for a gluten-free breakfast. It took a couple of phone calls to clarify both issues.

The itinerary put together for us seemed to rely a lot on "cut and paste" with little attention to detail. Some examples are:
We learned from the Hotel Fron that the bus stop designated for pick-up for the Golden Circle Tour no longer existed.

Our voucher for the Dimmurborgir Guest house did not state that breakfast was included so we bought supplies only to find out that breakfast was included.

Our Day 6 itinerary stated 466 km on well paved roads. It was somewhat disconcerting to find ourselves on a long stetch of extremely potholed road. Consulting the map we had bought confirmed we hadn't gone astray and that the road section was identified as gravel.

As a volunteer at a conservation area, I was looking forward to visiting the Arctic Fox Center. I was upset when arriving there at 4:15 to learn they had switched to a 4PM closing as of Sept 1st.

Day 8 suggested viewing the teeming bird life near the Svortuloft Lighthouse. The info sign at the lighthouse indicated that all the birds depart before the end of August. Our bird count - zero.

On Day 9, the instructions to visit the Landbrotalaug hot spring near Eldborg were useless to someone who did not have a GPS. A simple instruction such as"Within 200 metres of the turnoff to the Gerouberg Basaly columns, turn on a road marked Stora Hraun and travel 1.5 km on a terrible road to the hot spring" would have been more appropriate.

We were somewhat dismayed to learn that we had a 8AM reservation at the Blue Lagoon although we realized that this was the only morning time available on that day. However the staff at the Hotel Geo kindly informed us that this only meant we could not enter BEFORE 8 AM and that a 9:30 arrival would be perfectly OK.

Our conclusion was that not a great deal of thought had been put into preparation of our itinerary by Wild Westfjords.

Our major concern, however was the lack of financial accountability and the refusal by Wild Westfjords to give us an accounting of the costs of our accommodation, car rental, etc. I do not buy their contention that these are confidential between WW and their suppliers and that we bought a "package". We were advised at the Hotel Fron that the booking there had been made through Booking.com. All the bookings could have been made through Booking.com and those rates are known to the public. Further Booking.com has a 24 hour cancellation policy in most cases so there was no reason why we could not have paid for accommodation upon arrival rather than paying for the whole trip in advance.

The bottom line for Kimkim is whether we would recommend your services to friends planning to visit Iceland. At this point our response would have to be NO if you were to subcontract the service to Wild Westfjord and no financial accountability was provided.

Jordan and jerusalem, Jordan - Sep 9 - Sep 15, 2017

Traveler: Robyn F. - Local specialist: Basma Hayudini

The sites were great as was the drivers in both Jordan (Nabil) and Israel (Abed) as they were not only excellent drivers but their knowledge was excellent for our group which was not a religious tour. Our guide MaHa, in Jordan was also good in adjusting the itinerary to our particular preferences. I felt this was more a group tour in a small van rather than a private tour. We would have appreciated being offered a broader range of accommodation options to suit a range of budgets. We would... read more

The sites were great as was the drivers in both Jordan (Nabil) and Israel (Abed) as they were not only excellent drivers but their knowledge was excellent for our group which was not a religious tour. Our guide MaHa, in Jordan was also good in adjusting the itinerary to our particular preferences. I felt this was more a group tour in a small van rather than a private tour. We would have appreciated being offered a broader range of accommodation options to suit a range of budgets. We would have also appreciated a broader set of itinerary's - for example - just camp dinner at wadi rum with no overnight We also had to identify our own more upmarket hotels in some locations.

Basma was excellent in adjusting the tour to our needs but we were surprised when she informed us she was leaving the tour half a day earlier because it suited the tour company better and there was no guiding to be done in the last leg. It would have been better if you had informed us we only needed a guide for 3 days instead of four.

10-12 day driving tour of iceland, Iceland - Sep 2 - Sep 13, 2017

Traveler: Lee W. - Local specialist: Halldor Bjarkason

The trip was close to perfect. Great choices on destinations and activities. One day was overplanned: it would have been too much to get off the ferry at 17:30 in Brjanslaekur, then drive to the cliffs of Latrabjarg, then drive back to Patreksfjordur. So we skipped Latrabjarg.
It was fun to stumble on the Wild Westfjords office in Isafjordur and meet Halldor, Preeti, and the kids. The next day we got to spend a good bit of time with the family. We drove up above town to a ski area to... read more

The trip was close to perfect. Great choices on destinations and activities. One day was overplanned: it would have been too much to get off the ferry at 17:30 in Brjanslaekur, then drive to the cliffs of Latrabjarg, then drive back to Patreksfjordur. So we skipped Latrabjarg.
It was fun to stumble on the Wild Westfjords office in Isafjordur and meet Halldor, Preeti, and the kids. The next day we got to spend a good bit of time with the family. We drove up above town to a ski area to take a lovely hike. When we got back to the car, it had a flat tire (our second of the trip). When we were having trouble getting the tire off, I called the office. Halldor and family actually drove up to help us, made an appointment at a garage to get a new tire, and arranged for a reimbursement from Enterprise. We felt very well cared for.

Self driving including short hikes and other activities, Iceland - Sep 1 - Sep 14, 2017

Traveler: AMI E. - Local specialist: Preeti Bhide

Friendly and responsive staff. good itinerary. We enjoyed the trip very much.

Navigation directions had inaccuracies or were out of order that led to skipping some destinations or having a "phantom" starting point on one of the detours.

Not clear if going on a potholed road all the way to Látrabjarg makes sense, since the puffins leave in mid August.

5-day tour of the north: akureyri, lake myvatn, waterfalls, and geothermal hotspots, Iceland - Jul 30 - Aug 5, 2017

Traveler: Laura F. - Local specialist: Preeti Bhide

Very helpful for a very last-minute vacation! We loved some of our lodging accomodations and really enjoyed the sites you suggested.

Preeti was very responsive at every moment that we needed her, and she created a terrific itinerary for us as we knew little about our destination and what we wanted to see.

Visit to rain forest and iguacu falls + rio, Brazil - Aug 31 - Sep 9, 2017

Traveler: Parth D. - Local specialist: Ivanilde Diniz Gaude

Kim Kim should provide better transparency and costing and the break of the fees and their charges upfront.
It was difficult to get this info to decide if the prices charged are fair and reasonable. Just a lump sum figure without details delays decision. It my trip costs, some fees were included, but this was not known to me. Also about $500 fee charged by Kim Kim was not clarified in advance. The overall charges may be reasonable, but without advance information, it is not possible evaluate the same. Hope this is addressesed.

Trip to jordan, Jordan - Sep 2 - Sep 9, 2017

Traveler: Magda O. - Local specialist: Bianca Abma

When booking, I was under impression that only our small group will participate in most of the activities - however it turned out we were joined by other people on the Little Petra to Monastery hike, as well as on Wadi Rum tour. It wasn't much of an issue in Wadi Rum - we already became friends with other 2 women, and we had wonderful guide who was making sure that we are comfortable at all times.
Little Petra to Monastery hike however was quite disappointing - our guide was going very fast,... read more

When booking, I was under impression that only our small group will participate in most of the activities - however it turned out we were joined by other people on the Little Petra to Monastery hike, as well as on Wadi Rum tour. It wasn't much of an issue in Wadi Rum - we already became friends with other 2 women, and we had wonderful guide who was making sure that we are comfortable at all times.
Little Petra to Monastery hike however was quite disappointing - our guide was going very fast, moving on with the most fittest in the group, acting quite arrogantly when asked to slow down, and making rude comments about having to wait for us. It was quite a challenge to keep up with the pace, and it felt like I hardly had any time to look around, and absolutely no time to take any photos!

Another issue was a behavior of our driver Ali at times:
He suggested that when visiting Dead Sea we go to different beach instead of Dead Sea Spa hotel as planned by our trip advisor. He was very persistent, making up stories of how the entrance to the Dead Sea Spa hotel "without reservations" would cost 45 instead of 20JD, and while saying that it is up to us, truly making it quite impossible for us to refuse - we ended up going to "Oh Beach", and although the beach was not bad, I believe it was not quite same standard as Dead Sea Spa hotel (but we still paid 20JD per person for beach entrance).
On the way back from Wadi Rum to Madaba he tried to "ditch us" - at first he said that another driver will meet us at the gas station, and take us back to Madaba. Once we arrived at the gas station it turned out that the other driver had somebody else in the car, so Ali told us to get back into his car and kept driving, while constantly making phone calls. Little later he pulled into the Rest Stop with shop and restaurant, and declared that we will take 15min brake. As we got back into the car some time later, it turned out that Ali's car "broke down" and wouldn't start, so he had to call his friend to take us back to Madaba! Also, instead of coming to pick us from the hotel in Madaba to go to the airport he sent yet another friend - who was driving quite old taxi without any AC.

Bianca was easy to communicate with, she answered all our questions, and the plan she came up with covered everything we wanted to do/see in Jordan. Entire Wadi Rum experience was truly wonderful - highlight of our trip! And it was great to meet Bianca in person =)
There were few minor hiccups, but those seem to be somewhat out of her control: as mentioned before, we were disappointed with the back road to the Monastery hike, and a bit unsatisfied with our driver.

Beauty of southern peru - 10-day, Peru - Aug 11 - Aug 25, 2017

Traveler: Benjamin Z. - Local specialist: James Mackender

Great trip that more than exceeded my expectations. The guides, activities, and accommodations were fantastic. The only thing that I could have improved would have been to do more research myself and request more days hiking.

Having the opportunity to chat with James on the phone could have sparked a discussion of the pace of the trip and whether a more aggressive itinerary made sense for us.

James Mackender, local specialist, responded to this review:

Hi Ben, many thanks for your comments. We're really pleased you had a great time whilst you were here with us. Having met you, and in hindsight, a phone call would have been a good idea because I think you'd have enjoyed some really good trekking as part of your program.
Please keep in touch, we'd love to help you out if you're coming back to South America.
Best regards, James

Quick tour of sri lanka, Sri Lanka - Sep 1 - Sep 6, 2017

Traveler: Suresh M. - Local specialist: Ida Lindholm

I will start off by reviewing Ida. The entire experience of communicating our needs and having the trip set up was painless and very good. I would recommend Ida wholeheartedly to anyone wishing to go to Sri Lanka.

The trip itself though well planned had some hiccups in execution. The driver will take you to tourist traps for shopping. As long as one is aware, it is easy (though annoying) to avoid grossly overpaying for things. The driver will also take you to restaurants that cater to... read more

I will start off by reviewing Ida. The entire experience of communicating our needs and having the trip set up was painless and very good. I would recommend Ida wholeheartedly to anyone wishing to go to Sri Lanka.

The trip itself though well planned had some hiccups in execution. The driver will take you to tourist traps for shopping. As long as one is aware, it is easy (though annoying) to avoid grossly overpaying for things. The driver will also take you to restaurants that cater to tourists. These are impossible to avoid despite repeated requests to the driver to avoid them. The issue here is that we almost never got to experience Sri Lankan cuisine, only local parodies of "pasta", "pizza" etc. The hotels where we stayed were not much better with "American" or "Continental" being the option in most places. This is not a reflection on the Driver or on Ida but on a lack of understanding on the part of the hotels of a certain kind of traveller.

The pacing of activity was off as well on two days. The second day was crammed with activity. The entrance fee to the Temple of the tooth had to be paid up by us despite being included in the price of the tour. I was told that the driver did not have enough money and the tour agency would be refunding the money to me directly. The tea factory tour was on day two in Kandy as opposed to later at Nuwara Eliya. The explanation given was that the tea factory was shut on Sunday at Nuwara Eliya and hence the activity had to be shifted to Kandy. This could have been avoided as it was apparent that the day at Nuwara Eliya would fall on a Sunday.

Additionally, the morning of the day which we were supposed to visit Galle fort was rained out. The driver informed us that the entire day would be washed out and we could do Galle fort the next morning. We accepted this as something beyond our control. But later in the day when the weather cleared up, the driver was unavailable to take us to the fort. This meant we had to do this activity the next morning eating into the time we had to tour Colombo. We only got to see the fort at Galle for half an hour before the heavens opened up again leaving us to rue the half a day of sunshine we missed the previous day. Additionally,we only got to see Colombo from the car on our way to lunch and after that to the airport.

Overall, I would rate it as a good experience but would caution any would be traveler to be constantly wary of his own interests to avoid issues which is not a state of mind one wants to be in while on vacation.

As mentioned previously, the service received from Ida was exemplary.

Ida Lindholm, local specialist, responded to this review:

Thank you Suresh for your review! It was my pleasure to help you in planning your trip, and I'm very happy to hear that you have enjoyed working with me.

Also, I'm very thankful for the comments that you have shared with us! We highly appreciate all the feedback that enables us to maintain the the high standards of our services. Concerning the Temple of the Tooth entrance fee, there was an unfortunate mistake due to a technical problem the driver had when trying to withdraw the money for the... read more

Thank you Suresh for your review! It was my pleasure to help you in planning your trip, and I'm very happy to hear that you have enjoyed working with me.

Also, I'm very thankful for the comments that you have shared with us! We highly appreciate all the feedback that enables us to maintain the the high standards of our services. Concerning the Temple of the Tooth entrance fee, there was an unfortunate mistake due to a technical problem the driver had when trying to withdraw the money for the tickets, and we will arrange a refund for you.

Regarding the tea factories, they are open for a visit every day of the week, but the machines are not in operation on Sundays. For this reason, the option of shifting the schedule was introduced to you. When in Galle, the driver was convinced, after receiving your messages, that it was only the following day that you wished to visit the Fort. We are deeply sorry for this incident as it appears that there was a misunderstanding regarding your request.

When it comes to food and restaurants, we want listen to the clients preferences and to offer authentic experiences, while taking in consideration the food safety and cleanliness in all our recommendations. Never our clients are forced to take decisions that they don't feel comfortable with.

I want to thank you once and again and to send all the wishes to your family!

Nomadic mongolia - 9 days, Mongolia - Sep 3 - Sep 11, 2017

Traveler: Gregory F. - Local specialist: Enguerran Zandonai

Excellent. Very prompt and efficient. Great communication and reliable.

Enguerran from Horseback Mongolia was excellent from the very beginning in providing an itinerary which I requested as well as flexible in adding any changes that were required along the way. He was up front and always prompt in his communication. He was also in touch while we were in Mongolia to sort out any issues that had occurred which was reassuring. Mongolia isn't the easiest country to navigate yourself through... read more

Excellent. Very prompt and efficient. Great communication and reliable.

Enguerran from Horseback Mongolia was excellent from the very beginning in providing an itinerary which I requested as well as flexible in adding any changes that were required along the way. He was up front and always prompt in his communication. He was also in touch while we were in Mongolia to sort out any issues that had occurred which was reassuring. Mongolia isn't the easiest country to navigate yourself through and I would highly recommend Enguerran as a trip planner and organizer for you trip through this beautiful country. He also put us in touch with a great guide and driver for our memorable trip.

Our guide Bolortuya (Boogie) was on to it from the word go. She was informative, friendly and made us feel very much at home during our stay in Mongolia. She would show us things along the way through her excellent local knowledge which would be hard to find in most guide books and provided a totally unique and authentic Mongolian experience. Would highly recommend her if you are travelling through Mongolia. We will always remember the fun times spent with her in a beautiful country. Special thanks to out driver Sarul as well, who navigated the rough Mongolian roads with ease and was always keen to stop at a great photo location. It is always important to have a driver you can trust on the long and rugged Mongolian countryside and he was really good in this regard.

Overall, a great experience, some lovely people . Would highly recommend all the individuals mentioned in making our trip nothing short of an adventure to Mongolia. :)

Enguerran Zandonai, local specialist, responded to this review:

Good morning Gregory,

I would like to thank you so much for your participation to this trip we designed together, and all the kind words you said on your message! Mongolia is still a land of great adventure as you could see, and it was a real pleasure to meet you in person in Ulan Bator :)

I hope you will keep great memories of the country, its people and those special moments we managed to create together with our staff. Boogie and Saruul keep talking about your adventures and they really... read more

Good morning Gregory,

I would like to thank you so much for your participation to this trip we designed together, and all the kind words you said on your message! Mongolia is still a land of great adventure as you could see, and it was a real pleasure to meet you in person in Ulan Bator :)

I hope you will keep great memories of the country, its people and those special moments we managed to create together with our staff. Boogie and Saruul keep talking about your adventures and they really enjoyed your company :)
Wishing you many other beautiful adventures around the world and see you soon!
Enguerran

Fire, ice and adventure, Iceland - Sep 2 - Sep 10, 2017

Traveler: Amanda F. - Local specialist: Halldor Bjarkason

The driving plan didn't include GPS coordinates or addresses for each location which made navigating hard at times. Some of the hiking trails that were mentioned and sites to see the written directions weren't sufficient enough to easily locate trails/site.

Halldor was very responsive during planning however the driving plan lacked the addressed/GPS coordinates needed to easily navigate the island from place to place.

Borneo trip, Malaysia - Sep 10 - Sep 10, 2017

Traveler: Lola M. - Local specialist: Yanti Saman

Our guide was well informed but sometimes didn't seem very interested in answering our questions. He was a bit impatient when we wanted to wait to see animals. Otherwise, we loved it!

Yanti Saman, local specialist, responded to this review:

Hi Lola,
I'm very sorry that your guide appeared to be uninterested and impatient. I'll be sure to pass your feedback and from there we can improve our services. So thank you for leaving your review, it is much appreciated. Should you decide to come back to Borneo again in the near future, we would look forward to having you!

Colombia, Colombia - Sep 2 - Sep 9, 2017

Traveler: Chris W. - Local specialist: Nathalie Clavel

Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.

Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur... read more

Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.

Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur expensive international cell phone charges. It would've been nice to have been provided a cheap cell phone that we could've used to reach her if necessary - this is something we have had from other agencies for other trips.

Nathalie Clavel, local specialist, responded to this review:

Hello Chris,

Thank you for your comments and advises! I am glad you had a great time.
Usually hotels and guides are happy to call for you if you need to reach us. Nice to get this kind of ideas though!

I hope you had a nice return at home!
Best wishes,
Nathalie

San miguel - one week - mainly hiking, the Azores - Aug 15 - Aug 22, 2017

Traveler: Richard M. - Local specialist: Tiago Botelho

The choice of itinerary was good. The guides were excellent. Communications could be improved.

Tiago chose the hikes and other activities very well. The flight information had not be requested from us and we were not met at the airport. The wrong date for the departing transfer was given in the written documentation we were given on arrival. I provided a phone number for contact but we were never called when morning pickups were delayed.

Tiago Botelho, local specialist, responded to this review:

Richard,

Thank you very much for your feedback. It´s great to know you enjoyed the hikes and the itinerary we prepared for you.

As for the communication issues, I´m really sorry that they happened. I already took measures to change our procedures and make sure they won´t happen again.

It was a pleasure to have you and Joanne in our paradise!

Thank you,
Tiago

4 days- jordan, Jordan - Aug 26 - Aug 29, 2017

Traveler: Rahaf A. - Local specialist: Tala Dabain

The overall experience planning was easy and fast!

Tala organized an amazing trip. We visited the places we wanted to visit in addition to some places that she added to our trip and they were all worth it. Also she provided us with all the necessary information. She made sure that everything went as we wanted. Thank you for the great experience Tala! Also the driver we had with us, Ahmad, stopped us at some great views and took us to visit places on our way that we were interested in. The car was very comfortable. The overall trip was amazing, a great experience!

Tala Dabain, local specialist, responded to this review:

Thank you Rahaf for you feedback and for sharing these amazing pictures with us. I'm very happy to hear that you had great time in Jordan and it was my pleasure to organize your trip .

If you ever need help with a trip in Jordan, we’d be happy to assist you in the future.
Best,
Tala

30th anniversary, Norway - Aug 19 - Aug 29, 2017

Traveler: Carol R. - Local specialist: Linda Veråsdal

Linda was very intuitive and delivered exactly the kind of experience we were hoping to have.

Super!!!! I wish we could have Linda could always plan out our adventures.

Tour package, Ethiopia - Aug 18 - Aug 27, 2017

Traveler: Camille C. - Local specialist: Marco Degasper

Even though there were some mild challenges, Marco was able to rectify everything which made the experience better than what my boyfriend initially anticipated.

Marco was ABSOLUTELY amazing! I would recommend him to any and everyone.

Marco Degasper, local specialist, responded to this review:

Thanks Camille for the feedback, and Nigel for travelling with us.
I'm happy to hear that Nigel was satisfied and that we could overmatch his expectations :-)
And maybe one day you, Camille, are able to visit this beautiful country.
Marco

Norway family tour aug 2017, Norway - Aug 25 - Sep 3, 2017

Traveler: Diane H. - Local specialist: Linda Veråsdal

We started with 8 people planning 1 itinerary, but ended up with 1 with 1 schedule, and 7 persons in a different itinerary. Linda was a fantastic, patient and knowledgeable travel guide in helping to plan our trip, from beginning to the end. She had fantastic recommendations. The 2-hour city walks / tours were wonderful. (We had 1 member who used a wheelchair for the walks, which we were able to borrow at our hotels. Planning that in advance would be a big help for future trips)

Linda was... read more

We started with 8 people planning 1 itinerary, but ended up with 1 with 1 schedule, and 7 persons in a different itinerary. Linda was a fantastic, patient and knowledgeable travel guide in helping to plan our trip, from beginning to the end. She had fantastic recommendations. The 2-hour city walks / tours were wonderful. (We had 1 member who used a wheelchair for the walks, which we were able to borrow at our hotels. Planning that in advance would be a big help for future trips)

Linda was prompt in responding to our questions and concerns while on the trip. There were 2 issues that came up in 2 cities, and Linda helped to resolve them quickly and professionally to our group's satisfaction. Travelling in an unfamiliar country with a group of 8 people is difficult; when possible it would have helped us if we'd had a short list of recommended restaurants, price range, etc. Some of the places we wanted were closed for the season since it's the end of their peak tourist season. We would have loved to meet Linda while we were in Oslo, but we didn't have time. We'll definitely use Kimkim again, and will recommend to our friends.

Trip to iceland, Iceland - Aug 30 - Sep 2, 2017

Traveler: Barbara W. - Local specialist: Chris McCarty

Chris' attention to detail was really appreciated. He did an excellent job with our trip from my first inquiry through to his "check in" note during our travels. We really enjoyed the out of the way and less visited places he suggested, and the hotels were fabulous!

As stated earlier Chris was friendly, knowledgeable and efficient. His suggestions were excellent, particularly his advice about how much we could realistically see and do in 3.5 days

Kathmandu - valley - pokhara, Nepal - Aug 13 - Aug 24, 2017

Traveler: Aneri P. - Local specialist: Amanda Delecca

The tour guides, the excursions, the experience was fantastic. We really enjoyed our trip and it was economical too. Only thing that could have been better is it would have been nice if everyone knew it was our honeymoon. No one knew and that would have made it a bit more special. The last hotel didn't even book us a double bed on our last 2 nights. Other than that, it was a great and memorable trip.

Amanda Delecca, local specialist, responded to this review:

Hi Aneri, many thanks for the 4.5 star review! The last hotel sends their apologies that the requested double bed was not provided.

I'm very happy to hear that the trip was fantastic and memorable!

Cheers,
Amanda

Croatia 2017, Croatia - Aug 25 - Aug 31, 2017

Traveler: Eric G. - Local specialist: Veselka Huljic

Honestly, there really isn't anything that could have improved the trip. Communication from the get go was excellent and extremely thorough. Follow through on arrival was perfect and the guide exceeded expectations. Absolutely no complaints.

Solo trip in iceland for ~6-7 days, Iceland - Aug 24 - Aug 31, 2017

Traveler: Nicholas H. - Local specialist: Chris McCarty

Response time was excellent, and the expert was very accommodating to my requests

Spiritual journey to angkor wat & cambodia, Cambodia - Jul 4 - Jul 15, 2017

Traveler: Wynette Y. - Local specialist: Estelle Chassaniol

Perfect in Siem Reap! As you know, not as good in Phnom Penh.

I really appreciated the way that she grasped the kind of trip I was after, found a dinner companion for me, and matched me with an intelligent and compatible guide.

Estelle Chassaniol, local specialist, responded to this review:

Hi Wynette,
Thank you for your feedback. We are please to hear you keep a wonderful souvenir of your journey with us... And we will be please to welcome you maybe for another adventure later on ....
Have a nice day
Estelle

Explore iceland in 5 days - seven optimized itineraries to help you make the most of your short trip to iceland , Iceland - Jul 29 - Aug 9, 2017

Traveler: Sara Y. - Local specialist: Chris McCarty

Our trip was an amazing experience, we enjoyed the "adventure" of the suggested route, focusing on West and North Iceland. However, as a first visit to Iceland, we were disappointed we did not spend more time in Reykjavik and area. It deserves more. The suggested activities and places to see along the route were not always organized according to the drive. I also think it would be more helpful in the planning stages if you had more knowledge of the traveler(s) - sort of a "get to know your clients". All in all, it was great. Chris did a great job. Thank You.

2-week ring road self-drive itinerary: highlights of iceland and the remote westfjords, Iceland - Jun 14 - Jun 26, 2017

Traveler: julia d. - Local specialist: Edda Sigurðardóttir

It seemed to be an excessive amount of emails back and forth to get things settled.

It was a huge relief to have Edda plan our trip. The route, plan, and hotels were terrific. It would have been nice to have seen the details before we arrived in Iceland.

Quito to iquitos, Ecuador - Aug 14 - Aug 18, 2017

Traveler: Fiona C. - Local specialist: Gabor Csizmadia

Gabor was very helpful and tolerated our many questions and changes to the itinerary including a change of flight times at short notice, He called us during our trip to check that everything was OK.

Gabor Csizmadia, local specialist, responded to this review:

Hi Fiona!

Thank you so much for your feedback! I'm happy that you enjoyed your stay in Ecuador and I hope I can help you again in the future if you consider returning here :)

All the best to You and Chris, take care!
Gabor

Hike inca trail, Peru - Aug 14 - Aug 18, 2017

Traveler: Diana F. - Local specialist: Stephanie Guerra

It was the most amazing hike we ever did and Stephanie was of great help from the day we arrived in Cusco until the time we left. The hotels were really nice and all the people were very nice and friendly. One suggestion would be if you will be able to pair the hikers in the group based on abilities; our group was small and that was perfect. Thanks again for the wonderful trip!

Again, Stephanie went above and beyond to customized our trip based on our needs and she helped us from the time we arrived in Cusco until the day we left. Thanks Stephanie! It was a great pleasure to meet you!

Stephanie Guerra, local specialist, responded to this review:

Hi Diana,

It was a pleasure to help you with your trip and to meet your family! I'm glad you enjoyed your trip and had a great time on the Salkantay Trek.

Peru trip 2017, Peru - Aug 16 - Aug 19, 2017

Traveler: chrisha m. - Local specialist: William and Nicole Koch

We had a good guide, Joise. To improve, it would have been great if we had more communication from the travel agent.

Everything was good. Had a good driver and perfect guide. Would have liked to have more communication

Iceland with an 11-year-old, Iceland - Jul 31 - Aug 4, 2017

Traveler: Caitlin S. - Local specialist: Preeti Bhide

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice... read more

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice --those examples made it easier to explain what I wanted to do and what we didn't mind missing.

Preeti was amazing. She really close attention to my requests and created a trip that was so much more than I could have on my own. Her knowledge of the area made such a difference--she gave me tips about "not-to-be-missed" sites off the beaten track that made our experience so much richer. I was (very) late in asking her to put the trip together and yet she took it in stride, working quickly and efficiently and staying in touch. She kept the fact I was traveling with a child in mind and created days that were great for both of us. This was a trip we will always remember, and I'm so grateful to Preeti for putting it together. We'll be back!

Cape town south africa, South Africa - Aug 14 - Aug 23, 2017

Traveler: Missy G. - Local specialist: Howard Spencer-Wilson

I was very impressed with the excursion and hotel bookings. As well as it Guide Ian, with Paradise Touring. He as extremely helpful and knowledgeable about our trip. I would highly recommend Kimkim and Ian for anyone I know traveling to South Africa. Thank you!!

Very easy to work with, and accommodating no matter how many times we asked him to revise our itnerary.

Howard Spencer-Wilson, local specialist, responded to this review:

Hi Missy .. so glad you had a good time in SA and was a pleasure working with you! I hope you make it back to Southern Africa again in the future !

Girls road trip, Iceland - Aug 16 - Aug 22, 2017

Traveler: Whitney S. - Local specialist: Chris McCarty

We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.

Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and... read more

We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.

Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and relaying the information to me. The only improvement that could be made here is to add a feature for saving all of your booking numbers, confirmation numbers, etc. for each flight, hotel, car reservation, lagoon reservations in one place. It was kind of confusing trying to go back and forth between our itinerary and my emails. Because I had to book the massages at the lagoon, I screwed up and only booked one, but that was totally my fault! Little things like that got confusing - like what I had to do vs. what Chris did for us.

Honeymoon, Iceland - Aug 15 - Aug 19, 2017

Traveler: Ravi D. - Local specialist: Preeti Bhide

This was such a great experience!! All we had to do was follow the itinerary. It was so detailed and so easy to follow. Thank you so much kimkim!!

Iceland adventure, Iceland - Aug 8 - Aug 16, 2017

Traveler: Dan S. - Local specialist: Chris McCarty

Chris was great!

Iceland trip, Iceland - Aug 7 - Aug 13, 2017

Traveler: Patricia K. - Local specialist: Edda Sigurðardóttir

Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which... read more

Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which was a disappointment. 3. We were promised that Heimir (sp?) would pick us up from Enterprise Rental when we returned our rental car and would drive us to our hotel. He had to back up of this agreement due to a delayed plane flight at the airport, so we were stuck. I asked him how I was supposed to return the GPS and he told us to leave our GPS with Grayline counter at the bus terminal when we were heading to the airport, but Grayline was not happy about this.

Best day hikes in the sacred valley, Peru - Jul 26 - Aug 1, 2017

Traveler: Andrew H. - Local specialist: William and Nicole Koch

Fantastic communication and great advice from Nicole. The guide and driver were brilliant.

William and Nicole Koch, local specialist, responded to this review:

Gracias Andrew. Safe travels.

Myanmar trip, Myanmar - Aug 13 - Aug 19, 2017

Traveler: bede m. - Local specialist: Wai Lin Tun

Had a great trip to Myanmar, guides were friendly and informative and the travel plan was exactly what I wanted

Wai went out of his way to help me. Last minute he arranged for some changes. He also noticed I had made a mistake with my flights and alerted to me to the fact in enough time to fix.

Wai Lin Tun, local specialist, responded to this review:

Hi Bede,

Huge thanks for your very positive feedback on your trip. I'm very glad that you've enjoyed your trip so much and enjoyed the country a lot.

Hope to welcome you again in the future.

All the best from Yangon,
Wai Lin

Family vacation, Norway - Aug 12 - Aug 19, 2017

Traveler: Michael T. - Local specialist: Linda Veråsdal

Linda did an exclent job of determining our needs and matching them with a great experience for our family.

Great communication and responsiveness by Linda. Thanks

Best treks to machu picchu, Peru - Aug 11 - Aug 19, 2017

Traveler: Janice H. - Local specialist: William and Nicole Koch

I had a great first experience with KimKim. I told others about it before even going on my trip. I began to fear it was too good to be true.... no, it was great from start to finish. I was regularly surprised with more than expected... more supported and more amenities than I thought.

I generally interacted with Nicole. She was very responsive, often responding within the hour or early morning after a late night inquiry. She alerted me to a period of a few days where she would be unavailable. Our short notice trip went off without a hitch.

William and Nicole Koch, local specialist, responded to this review:

Thanks Janice. We were happy to create this trip for you and your son! Take care and Safe Travels.
Nicole

Glaser family in iceland, Iceland - Aug 10 - Aug 18, 2017

Traveler: Todd G. - Local specialist: Chris McCarty

Without the help of Chris McCarty at Kim Kim, I would have been lost attempting to coordinate hotels and find sights around the coastline of Iceland. The timing from one location to another was perfect. This made a once in a lifetime trip as efficient as possible. Thank you

Cartagena to bogota, Colombia - Aug 5 - Aug 12, 2017

Traveler: Alex R. - Local specialist: Nathalie Clavel

Planning (with Nathalie) was excellent and everything that had been arranged went off really well.

Excellent service and always on-hand and attentive

Nathalie Clavel, local specialist, responded to this review:

Hi Michael (and Alex)

Thank you for your comments! I am glad you had a great time in Colombia!
Hope to see you here again soon!

Best wishes,
Nathalie

Salkantay trek to machu picchu, Peru - Aug 4 - Aug 14, 2017

Traveler: Mark B. - Local specialist: William and Nicole Koch

Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests.

It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision.

Our guide Josias was experienced, patient and a great companion for the 6 days. We... read more

Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests.

It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision.

Our guide Josias was experienced, patient and a great companion for the 6 days. We stayed in comfortable lodges in epic locations, and really enjoyed the meal on the final night.

There were no hidden costs or surprises, and every detail was covered. This truly allowed us to enjoy one of the best hiking trails in the world.

William and Nicole Koch, local specialist, responded to this review:

Thanks Mark. Salkantay is an amazing trip and I am so glad you could enjoy it!

A few days in norway to round off our scandinavia trip, Norway - Aug 12 - Aug 16, 2017

Traveler: Veronica L. - Local specialist: Linda Veråsdal

Everything went really smoothly. Where there were minor hitches they either resolved themselves or Linda responded and sorted them quickly.

Just great. Linda was friendly by email, straightforward, and understood what I wanted from the trip. Responded quickly and made everything work well.

Nature trip, Iceland - Aug 10 - Aug 16, 2017

Traveler: Nirdosh J. - Local specialist: Chris McCarty

Very nice trip overall

Active azores experience, the Azores - Aug 7 - Aug 13, 2017

Traveler: Mikki F. - Local specialist: Cátia Chaves

The tours and hotels that the travel partner arranged for were excellent. I was very pleased with the individual tour operators. There was a massive breakdown in communication between the tour company that I was communicating with and the tour provider due to the fact that there were two or three companies in between them. The meeting times on our trip vouchers did not always match the meeting times on our overall itinerary. The tour operators called us the "ghost clients" because they... read more

The tours and hotels that the travel partner arranged for were excellent. I was very pleased with the individual tour operators. There was a massive breakdown in communication between the tour company that I was communicating with and the tour provider due to the fact that there were two or three companies in between them. The meeting times on our trip vouchers did not always match the meeting times on our overall itinerary. The tour operators called us the "ghost clients" because they didn't have any information about us and didn't even know if we were real clients.

This was most problematic on the mountain climbing tour because the tour operator provides a document to participants instructing them on equipment and supplies that they are supposed to bring. We were lucky to have the operator for a different tour so she was able to send us the document the night before our climb. We were told that lunches would be provided on full-day tours, but this was not the case for the mountain climb. We had gone to a market earlier and just brought whatever food we had. We brought hiking equipment that was sufficient for the climb, but that was purely by chance. The tour company also needed our passport numbers to register us with the government as climbers and to get us insurance for the climb. Nobody told us about this and i happened to have a copy of our passports. If not, we wouldn't have been able to climb.
Had we not met with the tour guide the day before, we would have been unable to complete the climb (other people were not permitted to climb if they were not properly outfitted).

Another tour only had the name of the third party travel agency and not our names, ages, or nationality. After the other tour issues, we went to the tour provider the evening before our tour and they were ecstatic because this allowed them to put us in the correct group with other people who spoke english.

On another day, our transfer from the port to our hotel was not there when our ferry arrived so we walked to the hotel.

The next day, our guide for the full-day tour was not at the hotel at either of the times we were provided (tour voucher and itinerary had different times). We tried calling the number listed on the voucher, but it was the number for another travel company who the kimkim travel partner had booked through. We found a poster for the tour provider and managed to get in touch with her. The third party tour company had told her that we would be arriving that day and she should pick us up at the port, not our hotel.

Overall, i used kimkim because i wanted the tour planning and booking process to go more smoothly. Due to the multiple layers of tour companies between us and the eventual tour operators, there was a tremendous lack of communication. I imagine the multiple layers also added cost. Were it not for proactive steps that we took during the trip, this could have spiraled into a complete disaster.

There were small errors that i picked up on during the planning process. There were the mismatched tour times. It's hard to say whether some of the other issues were her fault or whether it was further down the chain. If she had directly booked things for me, the way i thought this would work, it would be easier to determine where the breakdown occurred.

Cátia Chaves, local specialist, responded to this review:

Dear Mikki.
I am sorry to hear that your experience was not the best during your holidays!
Since the plan included more than one island, I had to book the tours through other provider which we've worked before and is of trust.
In this case, and I hope you understand it, I gave them all the info they asked for and also asked for any special requirements which they did not informed me about. I already sent the provider an email in order to check what created this lack of information and... read more

Dear Mikki.
I am sorry to hear that your experience was not the best during your holidays!
Since the plan included more than one island, I had to book the tours through other provider which we've worked before and is of trust.
In this case, and I hope you understand it, I gave them all the info they asked for and also asked for any special requirements which they did not informed me about. I already sent the provider an email in order to check what created this lack of information and created all this unnecessary confusion with the activities. Once again, I am really sorry for all the trouble that it caused you.

Quick trip for an epic hike, Peru - Aug 11 - Aug 15, 2017

Traveler: Blair S. - Local specialist: James Mackender

I only received the one company as an option. Not sure if KimKim restricts the replies to the first company or if only the one company was interested in responding but it would have been good to get multiple companies to reply.

James was great to work with and was VERY fast to respond to questions and concerns.

James Mackender, local specialist, responded to this review:

Hi Blair, thanks for your review, was great to have you both with us & from what I've heard from the guide we're really pleased you had a great trek.
Kimkim will always match travelers with the specialist in the destination who best matches the specific request. In this way travelers always get the best advice and experience based on their trip or expedition requirements.
It would have been good to hear your thoughts on the trek itself & the service you experienced during your trip.... read more

Hi Blair, thanks for your review, was great to have you both with us & from what I've heard from the guide we're really pleased you had a great trek.
Kimkim will always match travelers with the specialist in the destination who best matches the specific request. In this way travelers always get the best advice and experience based on their trip or expedition requirements.
It would have been good to hear your thoughts on the trek itself & the service you experienced during your trip. It's an epic trek & we hope it matched your expectations. We would love to help you out again if you're down this way in future. Please keep in touch, best James

We arrives in oslo on august , 7 and leaving from oslo on august, 14. we would like to get short trip to see beautiful places , Norway - Aug 7 - Aug 14, 2017

Traveler: Sofiya M. - Local specialist: Linda Veråsdal

Many thanks to Linda to help organize our trip.

Explore ethiopia out of addis ababa, Ethiopia - Aug 10 - Aug 13, 2017

Traveler: Maria Macarena H. - Local specialist: Marco Degasper

The attention from Marco during all the searching and booking process was great, and the fact that you could pay all the travel costs through one platform made things very easy.

He developed different travel proposals for me and give me all kind of recommendations and advice.

Marco Degasper, local specialist, responded to this review:

Hi Macarena, thanks for the nice feedback.
That's what kimkim is about, tailor made tours, flexibility, responsiveness...
Best, Marco

Honeymoon in july, Iceland - Aug 5 - Aug 14, 2017

Traveler: Michael C. - Local specialist: Halldor Bjarkason

Halldor did a great job at answering all our questions. He was prompt and always gave us options. The advice was well received and everything worked out great. He delivered on every request we had. Great job!

Halldor did a great job and gave us an itinerary that was very well balanced. We visited some of the most popular spots, but there were also special places that had very few people and just as beautiful.