Kimkim Trip Reviews

4.8
Based on 19,334 ratings
Read 19,334 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Camila designed an exceptional, fully customi...
Bolivia | Feb 12 - Feb 14, 2026

A
Andrew W.
Atlanta, GA | Reviewed on Feb 21, 2026
Camila designed an exceptional, fully customized journey to Bolivia for us. Every element — from refined accommodations to seamless logistics and thoughtfully curated local experiences — was executed with precision and elegance. She intuitively understood our vision, including our focus on photography, and crafted an itinerary that allowed us to capture Bolivia’s landscapes in a truly meaningful way. The photographer Renaldo was outstanding. From timing and locations to local coordination,... Read more

Camila designed an exceptional, fully customized journey to Bolivia for us. Every element — from refined accommodations to seamless logistics and thoughtfully curated local experiences — was executed with precision and elegance.

She intuitively understood our vision, including our focus on photography, and crafted an itinerary that allowed us to capture Bolivia’s landscapes in a truly meaningful way. The photographer Renaldo was outstanding. From timing and locations to local coordination, everything was handled well.

Professional, highly responsive, and genuinely dedicated, Camila delivers a level of service that defines bespoke travel. We would gladly work with her again and highly recommend her to anyone seeking a refined, photography-driven journey.

Hotel Reviews
Tayka del Desierto
Ojo de Perdiz, Potosi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel de Sal Luna Salada
Uyuni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Uyuni Salt Flats
Uyuni Salt Flats
Bolivia

Uyuni was nothing short of extraordinary. The vast salt flats felt surreal — endless white horizons blending seamlessly into the sky, creating a landscape unlike anywhere else on earth. Every sunrise and sunset brought dramatic light and breathtaking reflections, making it a dream destination for photography. It was a rare experience that felt both humbling and truly a once-in-a-lifetime journey.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camila Rojas

Great Vacation
Colombia | Feb 15 - Feb 20, 2026

D
Dana A.
Newark, NJ | Reviewed on Feb 21, 2026

Emerson, our driver and Charlotte our guide were AMAZING!!

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Feb 21, 2026

Dear Dana,
Thank you very much for your wonderful feedback. I’m delighted to hear that you had such a great vacation in Colombia. It was a pleasure organizing this journey for you, and I hope we’ll have the opportunity to welcome you back to Colombia in the future.
Warm regards,
Michael & The Chaska Tours Team

Antarctica, Patagonia trip for Tom and Sandy Vujovich
Patagonia | Jan 16 - Feb 16, 2026

SANDRA
SANDRA V.
Chicago, IL | Reviewed on Feb 20, 2026

This was a very difficult trip to plan with many activities, 2 countries, 2 continents, 4 National Parks to explore, very tight timing with many moving pieces and a long 4 week + trip. Erin and Jessica did an amazing job planning this trip and communicating with my wife and I to make sure all of activities went through as planned. Great job team!

Local specialist: Erin Wiley

Truly memorable trip to Bangkok and Phuket, Thailand
Thailand | Jan 29 - Feb 5, 2026

Kellen
Kellen R.
Newark, NJ | Reviewed on Feb 20, 2026
Bimon set us up with a truly memorable trip to Thailand. Our guide through most of our adventure was Lina who was incredibly knowledgeable, kind, and thoughtful. She gets extra credit for knowing all of the best places to eat and when to go to where to maximize the experiences. We really appreciated how responsive Bimon was to our questions and any requests to tweak our itinerary in real time. Our group of six ranged in ages from 4-74 so it was no small task to get us comfortably to places... Read more

Bimon set us up with a truly memorable trip to Thailand. Our guide through most of our adventure was Lina who was incredibly knowledgeable, kind, and thoughtful. She gets extra credit for knowing all of the best places to eat and when to go to where to maximize the experiences. We really appreciated how responsive Bimon was to our questions and any requests to tweak our itinerary in real time. Our group of six ranged in ages from 4-74 so it was no small task to get us comfortably to places we could all enjoy and on schedule. Thanks so much!

Hotel Review
Century Park Hotel
Makkasan, Ratchathewi, Bangkok

Was very impressed with the family room that accommodated our family of four very comfortably. Food and service were excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Khai Nok - Khai Nai ( Cat Island ) - Khai Nui by speed boat
Khai Nok - Khai Nai ( Cat Island ) - Khai Nui by speed boat
Phuket

Boating and snorkeling conditions were not ideal so it is difficult to rate. Even in ideal conditions, stopping at 3 islands might have been a bit unnecessary unless you enjoy speedboat rides.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Kokchangsafari Puhket
Kokchangsafari Puhket
Phuket

This was our kid's favorite and probably mine as well. The staff were so kind and interacting with the elephants was the best!

Quality of Experience
Guides, Drivers and Staff
Transport
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

I was the least sure about this one but so glad we went. The market was very cool to see and was actually a great place to pickup souvenirs.

Quality of Experience
Guides, Drivers and Staff
Transport
Bangkok city tour with a food tasting at Chinatown!
Bangkok city tour with a food tasting at Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Bimon Soodkampa

Having rarely used a travel agent, I was not ...
Costa Rica | Feb 14 - Feb 19, 2026

M
Mary K.
Ashburn, VA | Reviewed on Feb 20, 2026
Having rarely used a travel agent, I was not sure if I would need one for this trip to Costa Rica, but since we had never been before, I wanted the security of having a specialist help us plan. And I really loved the convenience of the KimKim online platform where I could identify the exact details for our trip. What started as a family trip for four, eventually became a trip for just my husband and I and Holden was very helpful, very responsive and able to accommodate all of our requests... Read more

Having rarely used a travel agent, I was not sure if I would need one for this trip to Costa Rica, but since we had never been before, I wanted the security of having a specialist help us plan. And I really loved the convenience of the KimKim online platform where I could identify the exact details for our trip. What started as a family trip for four, eventually became a trip for just my husband and I and Holden was very helpful, very responsive and able to accommodate all of our requests with ease. Even when we had a small hiccup with our choosen hotel, Holden came through and pulled off an amazing alternate plan. The hotels were stunning and well appointed and made the trip even better. The drivers were super knowledgeable and helpful navigating the country. The tours booked were OUTSTANDING. Great overall experience for sure!

Activity Reviews
Canyoning in Arenal
Canyoning in Arenal
Arenal/La Fortuna

AMAZING!!! This was the highlight of our trip by far. The staff was outstanding. The views impeccable. The experience unmatched. The waterfalls stunning....just amazing all around.

Quality of Experience
Just amazing--from the views, to the challenge level, to the safety...just all around great.
Food
Very traditional Costa Rican dishes--so much flavor and super tender. Delicious
Guides, Drivers and Staff
Dario, and his entire team were fabulous.
Transport
Little glitch at the end only because we had to check out of our hotel, but in the end it all worked out perfectly.
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

This hike was really just ok. Our guide was AMAZING, and very knowlegeable and he tried to pull out little details we wouldn't have ever seen without him, but there really wasn't much to see (and it was not due to the cloud cover).

Quality of Experience
Guides, Drivers and Staff
Great guide--Mariano was amazing and knew so much about the area. Even suggested a great stop for lunch which we wouldn't have ever done. Just awesome!
Transport
So much fun hanging out with Mariano.
Coffee, Chocolate and Sugar Cane Farm Tour
Coffee, Chocolate and Sugar Cane Farm Tour
Arenal/La Fortuna

Our guide was fun, passionate and very knowledgeable about the process of coffee and chocolate from growing to harvesting to production. The tasting experience was super helpful and we learned a lot about the entire process.

Quality of Experience
Guides, Drivers and Staff
Transport
We were with a larger group and being that our hotel was the farthest away, we had to sit for a bit longer than other guests.
Big Arenal Mundo Aventura Zipline
Big Arenal Mundo Aventura Zipline
Arenal/La Fortuna

Everything about this trip was amazing. The sites. The staff. The precautions to make us feel safe. Just truly superb! Loved every second of it!!

Quality of Experience
Ziplines of all options made this super interesting
Guides, Drivers and Staff
Fun, smart and great overall guides made this trip even more amazing!
Transport
Fun short ride in a tractor was cool...
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 20, 2026

Thank you Mary,
I'm very happy to hear that you had a great time in Costa Rica, especially at Rio Celeste Hideaway. It's also great to hear about your epic experience with the waterfall rappelling tour, it definitely makes for great memories!

Thank you
Holden Ketchum
Serendipity Adventures

Travel Done Right!
Costa Rica | Feb 12 - Feb 18, 2026

Aparna
Aparna N.
San Jose, CA | Reviewed on Feb 20, 2026
First time using KimKim and oh, the experience was par excellent!! Right from start to finish- Kat and Kate were super helpful, professional, courteous, prompt, and simply amazing. The itinerary that Kat created for us was perfect. The communication was on point. Kate from operations did an incredible job. The private taxis, private wildlife tours, the hotels … everything was great! Midway we wanted to change taxi pickup timings. But it was the weekend and I thought oh we’ll probably... Read more

First time using KimKim and oh, the experience was par excellent!! Right from start to finish- Kat and Kate were super helpful, professional, courteous, prompt, and simply amazing.

The itinerary that Kat created for us was perfect. The communication was on point. Kate from operations did an incredible job. The private taxis, private wildlife tours, the hotels … everything was great!

Midway we wanted to change taxi pickup timings. But it was the weekend and I thought oh we’ll probably hear back on Monday. But lo behold, both Kat and Kate responded and that was really kind of them. Mary helped with our last minute request. Thank you!

Their partner operators in Costa Rica, Javier and Sharon, were very kind and helpful too. All the taxi drivers were wonderful too! Okay, in gist- everyone was simply wonderful!

The accommodation arrangements were fantastic. The weather in one place wasn’t quite what we enjoyed, but that’s just Mother Nature! As for the wildlife (our main interest)- absolutely breathtaking! Vibrant toucans, sleepy sloths, caiman, and more! On the last day of our stay there, a monkey actually tried to open our room door! I caught it on video. That was epic!!

In gist, booking our Costa Rica trip with the help of KimKim was totally worth it. Highly recommended!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Lovely jungle lodge. Breakfast was great! People were great. Birds galore! Caiman too!! Overall nice.

Authenticity & Character
Beautiful lush greenery and a ton of birds!!
Location
Well nothing to improve! Personally we found it to be far from the downtown. That’s just personal preference.
Staff
Helpful and nice
Cleanliness & Comfort
Very well kept!
Holiday Inn Express San Jose Airport
San Jose

Eh, basic Holiday Inn Room. Okay for one night stay. Room was smelly. Proximity to airport: excellent! Just 5 mins away.

Authenticity & Character
Location
5 mins from airport
Cleanliness & Comfort
Ficus Sunset Suites
Monteverde

Gorgeous location, gorgeous suite, gorgeous sunsets!! We didn’t want to leave!! Close proximity to the lovely downtown. We could literally walk to everything. Close yet away from the noise. 5 stars! The front desk people were awesome. We weren’t fans of the breakfast though. The guy there wasn’t exactly giving off pura vida vibes, if you ask me! The options too were kinda eh. The accommodation itself was excellent!

Authenticity & Character
Beautiful interiors, great coffee in room
Location
Sunsets!! Downtown
Staff
Smiley, friendly, courteous
Cleanliness & Comfort
Great housecleaning, lovely furniture and decor
Activity Reviews
Traditional Cooking Class with Dinner
Traditional Cooking Class with Dinner
Arenal/La Fortuna

The cooking class was fun because of the company we had. Two other travelers were in our little group. The cooking class itself seemed a little “let’s wing it” kinda thing. Would have liked it to be more organized and upbeat. Perhaps some music in the background. Proper recipe cards for each participant, some hey let’s take pictures … that kinda thing. Upon one of the participants’ request, the cooking instructor emailed us the recipes later. There was also some confusion on a dancing class post dinner. Also it wasn’t a 2hr50 min activity. More like under 2 hours. All in all, a little disappointing. The food was yummy though.

Quality of Experience
Food
Guides, Drivers and Staff
Private Santa Elena Cloud Forest Reserve Hike
Private Santa Elena Cloud Forest Reserve Hike
Monteverde

Okay, I’m probably being a bit snooty here. But having lived in Seattle for a major part of my life, the rainforest walk itself wasn’t as exciting as I thought it would be. If you’ve never been to a rainforest, you should probably go and experience. Our guide Will Nunez though- oh what a brilliant guide!! He has a ton of knowledge on all flora and fauna of Monteverde and CR in general. He showed us two tarantulas!! That was the highlight, really! As for birds, they were there alright, but hard to spot because of the dense forest. We did see a beautiful hummingbird chick in a nest. I think we enjoyed Will’s company more than the rainforest itself!

Quality of Experience
Guides, Drivers and Staff
Will Nunez rocks!!
Transport
Private Guided Walk at Curi-Cancha Reserve
Private Guided Walk at Curi-Cancha Reserve
Monteverde

Our guide Oscar was brilliant! Knowledgeable and knew exactly where to take us so we could see the beautiful CR birds. Including the endangered Quetzal!! Didn’t realize how fast the 4 hours went by!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kat Johnson
Kat
Kat Johnson
Local specialist in kimkim HQ | Replied on Feb 20, 2026

Thank you so much for the wonderful review, Aparna! I’m absolutely thrilled your first kimkim experience felt par excellent from start to finish. It means so much to hear that the itinerary, communication, private transfers, tours, and hotels all came together seamlessly for you.

I truly appreciate your kind words about the weekend timing change as well; we’re always here when you need us. It was such a pleasure planning this adventure. Pura vida, and thank you for traveling with kimkim! 🇨🇷✨

We had already book trip for skiing in Japan but needed some help
Japan | Feb 6 - Feb 14, 2026

R
Ryan M.
Murrysville, PA | Reviewed on Feb 20, 2026
We had already book trip for skiing in Japan but needed some details filled in for transfers, place to stay in Tokyo and a tour. Winnie was very helpful. The hotel in Tokyo was spot on and our food tour was great. All transfers were seamless and on time. I choose KimKim because I simply don't have time to sort out all details on any given trip. They are flexible and willing to help with full trip planning or just helping with details. Read more

We had already book trip for skiing in Japan but needed some details filled in for transfers, place to stay in Tokyo and a tour. Winnie was very helpful. The hotel in Tokyo was spot on and our food tour was great. All transfers were seamless and on time.

I choose KimKim because I simply don't have time to sort out all details on any given trip. They are flexible and willing to help with full trip planning or just helping with details.

Hotel Review
Shiba Park Hotel
Tokyo

Very comfortable, walking to many attractions, breakfast included gets day started right.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Our guide was great. Nice young guy that managed our group and helped explain why we re tasting various foods.
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

This was a good tour for our day in Tokyo. Our guide was insightful and we enjoyed the tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Feb 21, 2026

Hi Ryan,
Thank you so much for your kind words and positive feedback! It truly means a lot to us, and we’re delighted that you enjoyed your trip.

We hope to assist you with more wonderful journeys in the future.

Warm regards,
Winnie

Less than stellar
Singapore | Feb 7 - Feb 19, 2026

Mike
Mike M.
Canada | Reviewed on Feb 20, 2026

Less than stellar. The unfortunate thing was slow communication with the Travel Provider. There were often delays during the planning. Most critically, there were major delays DURING the trip which caused us to have to scramble and make alternative arrangements on our own. Ultimately the service provider/agent did make things right, issuing refunds and becoming more responsive. But it left a bad taste in our mouth re: Kimkim.
I will say the KimKim platform is cumbersome. Having to login to mobile web browser to chat, instead of a dedicated app with chat capabilities, is not ideal.

Local specialist: Lisa Sun
Lisa
Lisa Sun
Local specialist in China | Replied on Feb 21, 2026

Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.

We’re very sorry that we did not meet your expectations and that aspects of the communication and overall experience left you disappointed. Your comments are taken seriously, and we will use them to continue improving both our service standards and overall user experience.

Thank you again for your valuable input.

Loved it all. Driving in country was easier ...
Costa Rica | Feb 9 - Feb 19, 2026

B
Bill P.
Denver, CO | Reviewed on Feb 20, 2026
Loved it all. Driving in country was easier than I thought it might be. Drivers are more courteous in Costa Rica than, e.g. Guatemala. We had some road closures and weather issues to work around, but no real problems. We were a little fuzzy on tours included or not, but got it worked out. The logistics of landing in San Jose at 1:00 and getting the car and to our hotel meant there was not time to walk around San Jose. We didn't get to the hotel until after 5:00. Again, not a problem,... Read more

Loved it all. Driving in country was easier than I thought it might be. Drivers are more courteous in Costa Rica than, e.g. Guatemala. We had some road closures and weather issues to work around, but no real problems. We were a little fuzzy on tours included or not, but got it worked out. The logistics of landing in San Jose at 1:00 and getting the car and to our hotel meant there was not time to walk around San Jose. We didn't get to the hotel until after 5:00. Again, not a problem, but a heads up. Rush hour traffic in San Jose is slow like a sloth.

El Presidente hotel was great. Mawamba Lodge was lovely. Pacuare Lodge was spectacular and the tours and guides there were fantastic! And Banana Azul was fine... but after Pacuare Lodge, nothing was going to feel as lovely. Tours in Puerto Viejo were good. All in all, a lovely trip and the help planning it was essential.

Thank you to Kat and the whole team!

Hotel Review
Pacuare Lodge by Böëna
Pacuare

Beautiful, welcoming and luxurious without being pretentious.

Staff
Cleanliness & Comfort
Local specialist: Kat Johnson
Kat
Kat Johnson
Local specialist in kimkim HQ | Replied on Feb 20, 2026

Thank you, Bill, for the wonderful review! I’m so glad you loved the trip and that driving in Costa Rica felt easier than expected... even with a little San José “sloth-speed” traffic. I truly appreciate the helpful notes about arrival timing and tour clarity.

It’s fantastic to hear how much you enjoyed the hotels, especially Pacuare Lodge, it truly is spectacular. Thank you again for your kind words; it was a pleasure planning this with you. Pura vida, and thank you for traveling with kimkim! 🇨🇷

The perfect rebooot
Ecuador | Feb 4 - Feb 17, 2026

G
Glenn Q.
Kansas City, MO | Reviewed on Feb 20, 2026
I found the guides to be extremely educated in-the history and culture of their country and specific area they are guiding they are excellent drivers and their social skills are at a higher level Actually I found the people of Ecuador to be friendly and inviting I found myself in awe of this countries beauty and magistryI feel like I left a friend and I want to return Ecuador is a country I could easily call home I've gained abetter sense of who I am for spending just 2weeks there my... Read more

I found the guides to be extremely educated in-the history and culture of their country and specific area they are guiding they are excellent drivers and their social skills are at a higher level Actually I found the people of Ecuador to be friendly and inviting I found myself in awe of this countries beauty and magistryI feel like I left a friend and I want to return Ecuador is a country I could easily call home I've gained abetter sense of who I am for spending just 2weeks there my spirit has been rebooted

Hotel Review
Hostería Paraíso Vilcabamba
Vilcabamba

Very relaxing don't forget your swimsuit

Authenticity & Character
Location
Staff
Kindness that comes from the heart
Cleanliness & Comfort
Activity Reviews
Visit to the Saraguro Community & Transfer to Cuenca
Visit to the Saraguro Community & Transfer to Cuenca
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cuenca to Vilcabamba
Cuenca to Vilcabamba
Ecuador

The drive through the country was breathtaking

Quality of Experience
Feeling embraced by a culture Paola is an exceptional coordinator and host can't thank her enough
Food
Everything
Guides, Drivers and Staff
Transport
Local specialist: Paola Vera Feijoo

A short but amazing trip to Lapland.
Finland | Feb 15 - Feb 19, 2026

R
Rowdy B.
Dallas, TX | Reviewed on Feb 19, 2026
We had terrific guides: Jan for the hike; Akseli for the Northern Lights; Henry and Joel for the snowmobiling; the dogsledding people; and Thea and Christian for the snowshoeing. Our Northern Lights experience was EPIC!! We will have to send pictures. The only negative is that the traditional Lappish meal is served at every excursion, so we ended up eating mashed potatoes, reindeer, lingonberries and pickles over and over again. It's delicious, but it can be tedious to have it every... Read more

We had terrific guides: Jan for the hike; Akseli for the Northern Lights; Henry and Joel for the snowmobiling; the dogsledding people; and Thea and Christian for the snowshoeing.

Our Northern Lights experience was EPIC!! We will have to send pictures.

The only negative is that the traditional Lappish meal is served at every excursion, so we ended up eating mashed potatoes, reindeer, lingonberries and pickles over and over again. It's delicious, but it can be tedious to have it every day.

Hotel Reviews
Design Hotel Levi
Levi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Skylight Lodge
Äkäslompolo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Feb 20, 2026

Thank you for your feedback. I’m very happy to hear the experiences - especially the Northern Lights - were such a success, considering that the weather wasn`t promising! I’ll pass your kind words on to the guides.

I also appreciate the note about the meals. That’s useful to know, and I’ll speak with our partners about adding more variety where possible.

It was a pleasure arranging this trip for you. I’d love to see the Northern Lights photos.

Best,
Emerson

This trip was the AMAZING!
Costa Rica | Feb 6 - Feb 15, 2026

Deb
Deb
Los Angeles, CA | Reviewed on Feb 20, 2026
This trip was the AMAZING!
Elena really listened to us and created a custom curated itinerary that perfectly met our needs and desires. Best travel agent I’ve ever worked with. The hotels we stayed at were awesome! Arenal Springs Resort in LaFortuna, Cloud Forest Lodge in Monte Verde, and Hotel La Mariposa in Manuel Antonio ( my fav! - incredible view, wonderful room, and fabulous dining area).
We had a driver, Alex, who was very personable and taught us a lot about Costa Rica. Loved...
Read more

This trip was the AMAZING!
Elena really listened to us and created a custom curated itinerary that perfectly met our needs and desires. Best travel agent I’ve ever worked with. The hotels we stayed at were awesome! Arenal Springs Resort in LaFortuna, Cloud Forest Lodge in Monte Verde, and Hotel La Mariposa in Manuel Antonio ( my fav! - incredible view, wonderful room, and fabulous dining area).
We had a driver, Alex, who was very personable and taught us a lot about Costa Rica. Loved having him as our driver! The car was comfortable, clean, and well maintained. We felt very safe riding with Alex.
We went on a river float with Flow Trips. What a great team! Our guide was very knowledgeable and took care to position us so we could see the animals along the way. It was a very enjoyable outing. Highly recommend Flow Trips.
We went on a night hike in Monte Verde with Bosque Eterno de Los Ninos. Very knowledgeable guide who made sure we got to see lots of different animal life.
We did an all day Adventure at Selvatura Park, including zip line, hanging bridges, and butterfly and sloth exhibitions. Exhausting, but so worth it!
We had another driver, Andres, who was very professional and a pleasure to travel with. Did some stops that made the long ride so fun! Again, the car was comfortable, clean, and well maintained.
In Manuel Antonio we went on a morning hike in Manuel Antonio National Park with Endemic Bird. This was my husband’s favorite outing. Highly recommend Endemic Bird! We also went on a sailboat sunset tour with Planet Dolphin. What a great way to end our stay! If you’re in Manuel Antonio, do a catamaran tour. You will love it!
When we return to Costa Rica, we will definitely use Serendipity Adventures!

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

Beautiful location, fabulous view, amazing dining area. Very responsive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde

Beautiful view of nature. Wonderful restaurant! Room was very comfortable and felt very private.

Authenticity & Character
Location
Dirt road to get to hotel.
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

Loved the hot springs! The staff were so friendly and professional. The facility is very well maintained and soooo beautiful.

Authenticity & Character
Location
The view of the volcano
Staff
Cleanliness & Comfort
Beds were a bit uncomfortable, but fine. Could hear our neighbors in the bathroom - a bit faint, but made us a bit uncomfortable.
Activity Reviews
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica
Quality of Experience
1
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
1
Guides, Drivers and Staff
Transport
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Night Walk at Children's Eternal Forest
Night Walk at Children's Eternal Forest
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Our guide at Arenal Volcano was keenly aware of our surroundings and was able to show us some animal life we never would have noticed on our own. La Fortuna waterfall was worth all 500 steps down and 500 steps back up!

Quality of Experience
Guides, Drivers and Staff
Transport
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Feb 20, 2026
Hola Deb, Thank you so much for your wonderful feedback! ⭐⭐⭐⭐⭐ It truly means a lot to know that your experience in Costa Rica met your expectations and that the itinerary was a perfect fit for your interests and travel style. I’m delighted to hear that you enjoyed your stays at Arenal Springs Resort in La Fortuna, Cloud Forest Lodge in Monteverde, and especially La Mariposa Hotel, the views there are indeed unforgettable! I’m also very glad to know that Alex and Andrés helped make your... Read more

Hola Deb,

Thank you so much for your wonderful feedback! ⭐⭐⭐⭐⭐

It truly means a lot to know that your experience in Costa Rica met your expectations and that the itinerary was a perfect fit for your interests and travel style. I’m delighted to hear that you enjoyed your stays at Arenal Springs Resort in La Fortuna, Cloud Forest Lodge in Monteverde, and especially La Mariposa Hotel, the views there are indeed unforgettable!

I’m also very glad to know that Alex and Andrés helped make your transfers comfortable, safe, and enjoyable throughout the journey. It’s always our goal to ensure that every part of your trip, from logistics to excursions, runs smoothly and enhances your overall experience.

It’s wonderful that you had the opportunity to enjoy such a variety of activities, from the river float and night hike in the cloud forest to your adventure day at Selvatura and your guided visit to Manuel Antonio National Park. Ending your stay with a sunset catamaran tour sounds like the perfect finale!

On behalf of our entire team at Serendipity Adventures, thank you again for trusting us with your travel plans. It was truly a pleasure assisting you, and we would be honored to help you plan your next Costa Rica adventure whenever you decide to return.
Thank you so much for this opportunity!

Pura vida!
Elena Mora
Serendipity Adventures 🦥🌋🦋

We had the most wonderful experience in Moroc...
Morocco | Feb 10 - Feb 18, 2026

Ann
Ann F.
Denver, CO | Reviewed on Feb 19, 2026
We had the most wonderful experience in Morocco thanks to KimKim and Maryem, out travel specialist. From start to finish, the trip was thoughtfully planned, beautifully paced, and completely stress-free. Every detail felt intentional, allowing us to truly relax and immerse ourselves in the culture. Our driver, Zaid was exceptional. He was professional, incredibly careful on the roads, and genuinely kind. We always felt safe and well cared for — and his warmth added so much to the overall... Read more

We had the most wonderful experience in Morocco thanks to KimKim and Maryem, out travel specialist. From start to finish, the trip was thoughtfully planned, beautifully paced, and completely stress-free. Every detail felt intentional, allowing us to truly relax and immerse ourselves in the culture.

Our driver, Zaid was exceptional. He was professional, incredibly careful on the roads, and genuinely kind. We always felt safe and well cared for — and his warmth added so much to the overall joy of the journey.

In Marrakesh, our guide Mohamed was equally outstanding. His knowledge, energy, and passion brought both the walking tour and the food tour to life. He helped us see the city beyond the surface and made the experience meaningful and memorable.

One of our favorite highlights was staying at the Agafay Desert camp. It was stunning and completely unexpected — serene skies, camels at sunset, and sleeping in our hut under the stars. It felt magical and unlike anything we’ve ever done.

We are so grateful for such a seamless and unforgettable adventure. Highly recommend!

Hotel Reviews
Heure Bleue Palais - Relais & Châteaux
Essaouira

Our stay at Palais L’Heure Bleue was truly a lovely experience. The hotel is stunning — elegant, intimate, and beautifully authentic. It perfectly blends Moroccan charm with a subtle French refinement, creating such a unique and welcoming atmosphere. The breakfast buffet was superb, with wonderful variety and quality, and dinner in the restaurant felt elegant and special — a true dining experience. Our room was spacious and comfortable, and overall everything worked beautifully… except for the coffee machine, which gave us a bit of a morning challenge (lol!). But even that added a little character to the stay. All in all, it was a memorable and delightful place to stay, and we would happily return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alkamar Camp
Marrakech

Alkanar Camp was an absolute blast and truly one of the highlights of our trip. From the moment we arrived, the staff made us feel incredibly welcome. They anticipated every need — bringing tea, coffee, and anything else to ensure we were comfortable and relaxed. The dinner was delicious, beautifully prepared, and enjoyed under the most stunning desert sky. The evening entertainment was lively and so much fun — such a special way to experience the atmosphere of the desert. And our hut? Absolutely adorable. Cozy, charming, and far more comfortable than we expected. Waking up there felt surreal. It was an unforgettable experience and one we’ll be talking about for a long time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Khum
Médina Marrakech

We truly enjoyed our stay at Palais Khum.The hotel itself is lovely, beautifully maintained, and very welcoming. The staff was warm, attentive, and consistently helpful throughout our visit. Our room was comfortable, well-appointed, and everything functioned perfectly — which always makes a stay feel seamless and relaxing. The only small hiccup was breakfast. It felt a bit chaotic at times and the selection was somewhat limited compared to the overall quality of the hotel. That said, it didn’t take away from an otherwise very pleasant experience. Also, one important thing. The hotel hotel is not properly placed on Google maps. We really got lost. Overall, we had a wonderful stay and would happily return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Agafay Desert  Camp overnight
Agafay Desert Camp overnight
Agafay

What an unforgettable experience. Sleeping in the middle of the desert under brilliant blue skies and bright, sparkling stars felt truly magical. Our cozy hut was comfortable and thoughtfully prepared, making the whole adventure feel both authentic and relaxing. My husband and I especially loved the evening entertainment — we got such a kick out of it! The flamethrower performance was incredible, and the energy of the night made it even more special. The food was delicious and beautifully prepared. Most of all, we felt genuinely well cared for from start to finish. The staff made sure we were comfortable and enjoying every moment. It was a unique experience we will always remember. Highly recommend if you want something truly different and memorable while in Morocco.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marrakech Food Tour
Marrakech Food Tour
Marrakesh

The Medina in Marrakesh is wild, vibrant, and completely unforgettable. Mohamed guided us through the winding streets and souks on an incredible food tour that turned out to be one of the highlights of our entire trip to Morocco. We sampled a variety of authentic Moroccan dishes — from fresh street food to local specialties — and everything was delicious. What made it even better was knowing the food was freshly prepared and thoughtfully selected. I honestly think some of the bites we had that day were the best food I ate during our whole trip. Mohamed made the experience fun, safe, and meaningful. We would highly recommend this tour to anyone visiting Marrakesh.

Quality of Experience
Food
Guides, Drivers and Staff
Cooking Class La Maison Arabe Marrakech 10 AM session.
Cooking Class La Maison Arabe Marrakech 10 AM session.
Marrakesh

Our cooking class at La Maison Arabe was an absolute blast and one of the highlights of our time in Morocco. We learned how to make chicken tagine with a wonderful chef and an incredibly warm and gracious hostess/owner. It was truly the best cooking class I’ve ever taken. Each of us had our own workstation, and there was a television monitor so we could clearly watch the chef’s demonstrations step-by-step. Assistants were nearby to guide us and make sure everything turned out beautifully, which made the experience feel relaxed, organized, and fun. The space itself was lovely — modern and polished, yet still infused with a beautiful Moroccan vibe. It felt authentic without being overwhelming. Such a memorable morning filled with great food, learning, and laughter. Highly recommend to anyone visiting!

Quality of Experience
Quality of Experience
Food
Food
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Local specialist: Maryem Kouna
Maryem
Maryem Kouna
Local specialist in Marrakech | Replied on Feb 20, 2026
Hi Ann,
Thank you so much for taking the time to share such a thoughtful and detailed review of your experience with us. It truly means a lot to hear that you had an amazing time with Zaid and Mohamed.
It was an absolute pleasure working with you to plan this journey, and we’re delighted that the desert camp and camel ride stood out as highlights, and that you enjoyed all of your accommodations and activities.
Thanks again for trusting us with your trip. We look forward to welcoming you...
Read more

Hi Ann,
Thank you so much for taking the time to share such a thoughtful and detailed review of your experience with us. It truly means a lot to hear that you had an amazing time with Zaid and Mohamed.

It was an absolute pleasure working with you to plan this journey, and we’re delighted that the desert camp and camel ride stood out as highlights, and that you enjoyed all of your accommodations and activities.
Thanks again for trusting us with your trip. We look forward to welcoming you back to Morocco for more adventures in the future!
Keep in touch,
Maryem, Ziad and the rest of the Under Moroccan Sun Team.

Michelle and KimKim were a delight to work with.
New Zealand | Feb 8 - Feb 15, 2026

Greg
Greg L.
Kansas City, MO | Reviewed on Feb 19, 2026
Michelle was a delight to work with. She listened to our wants for the trip and then arranged some wonderful excursions. All of our hotel accommodations were well located and of top quality. We had one glitch in our first hotel in Queenstown, but the KimKim team was able to get it satisfactorily resolved. Read more

Michelle was a delight to work with. She listened to our wants for the trip and then arranged some wonderful excursions. All of our hotel accommodations were well located and of top quality. We had one glitch in our first hotel in Queenstown, but the KimKim team was able to get it satisfactorily resolved.

Hotel Reviews
The Mayfair
Christchurch

Beautiful Hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rainforest Retreat
Franz Josef Glacier

Very unique rooms literally said in a rainforest. The big draw for our room was the hot tub.

Authenticity & Character
It is special because it is in a rainforest.
Location
Reasonably close to town.
Staff
We didn’t have much interaction with the staff
Cleanliness & Comfort
We had a large two bedroom suite with hot tub. Very comfortable.
Queenstown Park Boutique Hotel
Queenstown

We arrived and learned that our reservation had been erroneously canceled. The staff at the hotel could not have been nicer in working with us to try to get suitable accommodations. In their facility. Plus overall the staff went out of their way to make us feel at home including the cocktails in the evening and the absolutely spectacular breakfasts. This is definitely the place to stay in Queenstown.

Authenticity & Character
Location
Close to town.
Staff
Absolutely great staff. Very personable.
Cleanliness & Comfort
Room accommodations were top notch.
Activity Reviews
Glacier Region - Greymouth - Christchurch
Glacier Region - Greymouth - Christchurch
New Zealand

A very nice train ride on a beautiful train.

Scenic cruise on Lake Mapourika
Scenic cruise on Lake Mapourika
Franz Josef Glacier

A very peaceful boat trip with a small boat of only 12 passengers. Lots of birds and interesting plants to see. You actually get very close to the shoreline. Great commentary by the guides.

Quality of Experience
The quality of the guides really added to the value of this trip.
Guides, Drivers and Staff
See above.
Transport
Scenic Flight Twin Glaciers in a Helicopter
Scenic Flight Twin Glaciers in a Helicopter
New Zealand

Once in a lifetime experience. The glacier is spectacular. He will not get closer than you do on this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic flight and cruise  – Queenstown to Milford Sound
Scenic flight and cruise – Queenstown to Milford Sound
New Zealand

Great experience! A highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich

I want to go back to Thailand
Thailand | Oct 25 - Nov 17, 2025

Kevin
Kevin M.
Ashburn, VA | Reviewed on Feb 19, 2026
We had a great 3 weeks in Thailand. Bangkok is worth visiting many times. Our guide for our 5 days in Bangkok, Keng, was truly outstanding. He was very knowledgeable, thorough and conscientious. Our guide in Sukhothai, who told us to call him Football, was also very considerate, knowledgeable and helpful, especially regarding the best photo shots. Loy Krathong and Yi Peng festivals were great experiences. Kimkim took very good care of us. The in-country contacts made sure we always had a... Read more

We had a great 3 weeks in Thailand. Bangkok is worth visiting many times. Our guide for our 5 days in Bangkok, Keng, was truly outstanding. He was very knowledgeable, thorough and conscientious. Our guide in Sukhothai, who told us to call him Football, was also very considerate, knowledgeable and helpful, especially regarding the best photo shots. Loy Krathong and Yi Peng festivals were great experiences. Kimkim took very good care of us. The in-country contacts made sure we always had a comfortable means of transportation. Kudos to Jook also for setting everything up for us.

Hotel Reviews
Legendha Sukhothai Hotel
Sukhothai

Lovely setting, but the beds were uncomfortable. It seemed to me that it was designed for people making a pilgrimage to Sukhothai. And that is perfectly fine. It’s a beautiful facility. The pool was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds were hard
Chiang Mai Marriott Hotel
Chiang Mai

Probably my favorite hotel.

Staff
Royal Orchid Sheraton Hotel & Towers
Bangkok

Centrally located on the Chao Praya river and has its own ferry. Very comfortable, clean rooms and beds. Excellent service. The staff were superb, as was breakfast. Great views of the river from our room.

Authenticity & Character
The staff
Location
Close to almost everything
Staff
Too many to count
Cleanliness & Comfort
Everything
Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Feb 20, 2026
Sawasdee ka Kevin and Catherine,
Thank you so much for your lovely review — it truly means a lot to all of us at Vio Travel and kimkim.
I’m so happy to hear you and Catherine had such a wonderful three weeks in Thailand! Bangkok really is a city worth visiting again and again, and I’m delighted that Keng and Football made your time in Bangkok and Sukhothai so memorable — especially with their knowledge and eye for the best photo spots.
How special to have experienced both Loy Krathong and Yi...
Read more

Sawasdee ka Kevin and Catherine,
Thank you so much for your lovely review — it truly means a lot to all of us at Vio Travel and kimkim.
I’m so happy to hear you and Catherine had such a wonderful three weeks in Thailand! Bangkok really is a city worth visiting again and again, and I’m delighted that Keng and Football made your time in Bangkok and Sukhothai so memorable — especially with their knowledge and eye for the best photo spots.
How special to have experienced both Loy Krathong and Yi Peng — truly magical festivals. I’m also glad everything ran smoothly behind the scenes so you could travel comfortably throughout.
It was my absolute pleasure to plan this journey for you, and I would be so happy to welcome you back to Thailand anytime.
Cheers, Jook

A great experience in Mexico .
Mexico | Feb 7 - Feb 18, 2026

L
Liz M.
United Kingdom | Reviewed on Feb 19, 2026
Hugo was very helpful especially cancelling and refunding the bioluminescence trip which would have been a waste of money due to prevailing conditions. Eduardo arranged all our transfers efficiently and was helpful too. Read more

Hugo was very helpful especially cancelling and refunding the bioluminescence trip which would have been a waste of money due to prevailing conditions. Eduardo arranged all our transfers efficiently and was helpful too.

Hotel Reviews
Hotel Santa Fe
Puerto Escondido
Authenticity & Character
Location
Quiet end of town
Staff
Cleanliness & Comfort
But interiors are tired and could do with upgrading
Majagua
Oaxaca

Excellent location , clean and comfortable accommodation , especially the beds. Helpful staff. Disappointing breakfast.

Authenticity & Character
Very modern and clean. Nice terrace for drinks and breakfast
Location
Quiet end of town but still within walking distance of Santa Domingo
Staff
Cleanliness & Comfort
Activity Reviews
Hasta Luego Mexico!
Hasta Luego Mexico!
Mexico
Puerto Escondido at your own pace
Puerto Escondido at your own pace
Puerto Escondido
Free Afternoon in Puerto Escondido
Free Afternoon in Puerto Escondido
Puerto Escondido
Casa Wabi
Casa Wabi
Puerto Escondido
Guides, Drivers and Staff
Transport
Oscar was excellent
Welcome to Puerto Escondido
Welcome to Puerto Escondido
Puerto Escondido
Quality of Experience
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Free Time in Oaxaca
Free Time in Oaxaca
Oaxaca
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca

Mixed. We were left to visit the waterfall without our guide as rules precluded him from taking us round.

Quality of Experience
Guides, Drivers and Staff
Transport
Walk through Oaxaca's colourful streets
Walk through Oaxaca's colourful streets
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
NA
Local specialist: Hugo Romero

Valentina and David were exceptional. Very ca...
Ecuador | Feb 8 - Feb 12, 2026

Vicki Lynn
Vicki Lynn M.
Chicago, IL | Reviewed on Feb 19, 2026
Valentina and David were exceptional. Very caring and concerned about our health and well being. Our only slight issue was more not enough communication prior to the trip about our departure time. We were checked into the Ilatoa Lodge on the evening of February 11, to then check out at noon on the 12th, although our flight was not until 1145pm. The lodge accommodated us at a cost of another night and offered to take us to a rose greenhouse, which was very thoughtful, but the cost was $35 a... Read more

Valentina and David were exceptional. Very caring and concerned about our health and well being. Our only slight issue was more not enough communication prior to the trip about our departure time. We were checked into the Ilatoa Lodge on the evening of February 11, to then check out at noon on the 12th, although our flight was not until 1145pm. The lodge accommodated us at a cost of another night and offered to take us to a rose greenhouse, which was very thoughtful, but the cost was $35 a person, not paid to the greenhouse but directly to Marcelo. Thought that was pretty pricey. Marcelo did take us to the airport while also encouraging us to call him if we were ever interested in another trip to Ecuador. I would not…..I am very pleased with kimkim and would feel comfortable trusting further travel organized through you.

Hotel Reviews
Ilatoa Lodge
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda El Porvenir
Machachi
Authenticity & Character
Location
N
Staff
Cleanliness & Comfort
Swissotel Quito
Quito

Very nice hotel. Fabulous breakfast !

Authenticity & Character
Location
N
Staff
Cleanliness & Comfort
Activity Reviews
Hiking Fuya Fuya Volcano - Quito
Hiking Fuya Fuya Volcano - Quito
Ecuador

Very muddy trails plus I was not feeling well

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alpaca Encounter & Kayaking at Quilotoa Lagoon
Alpaca Encounter & Kayaking at Quilotoa Lagoon
Ecuador

Kayaking was not fantastic, kind of lame equipment but understandable. Not worth the effort. Should encourage the rim hike.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador

David went out of his way to make sure we saw Cotopaxi volcanoes it all her glory

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Antisana & La Mica Lagoon: A Day of Andean Wildlife & Scenic Beauty
Antisana & La Mica Lagoon: A Day of Andean Wildlife & Scenic Beauty
Ecuador

Lunch stop was the best

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Feb 19, 2026
Hello Vicky, Thank you very much for your message. I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work. Thank you as well for mentioning the additional charges and how they were... Read more

Hello Vicky,

Thank you very much for your message.

I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work.

Thank you as well for mentioning the additional charges and how they were presented. Transparency and trust are extremely important to us, and I value your honesty and the confidence you placed in us throughout your journey. It means a great deal to know that you felt comfortable working together.

Please know that you will always have a team here in Ecuador who genuinely cares about you! Not only as valued clients, but as wonderful people we were fortunate to host.

With warmest regards,
Jacquie

Amazing Winter Wonderland Trip to Lapland Finland
Finland | Feb 9 - Feb 13, 2026

Raylene
Raylene C.
Los Angeles, CA | Reviewed on Feb 19, 2026
I had such an amazing time, Alise planned a wonderful, special trip for me as the trip was for my birthday . This was the first time I've used KimKim, Alise was so helpful during the planning process. We went through the itinerary step by step and she even went over my clothing as the weather in Lapland was in the negatives. The activities were so some fun and everyone was so nice and knowledge. The objective of my trip was to see the Northern Lights and while I was not able to see them due... Read more

I had such an amazing time, Alise planned a wonderful, special trip for me as the trip was for my birthday . This was the first time I've used KimKim, Alise was so helpful during the planning process. We went through the itinerary step by step and she even went over my clothing as the weather in Lapland was in the negatives. The activities were so some fun and everyone was so nice and knowledge. The objective of my trip was to see the Northern Lights and while I was not able to see them due to the weather, it did not diminish the amazing experience I had. I would definitely use KimKim again for any of my future travels and would love to work with Alise again when I return back Lapland to try and see the Northern Lights :)

Hotel Reviews
Break Sokos Hotel Levi
Levi

Great hotel! The location was perfect! Its literally in the middle of everything making it very easy to walk to different shops, restaurants and pick up locations. The staff were so nice and friendly and the rooms were so clean and comfortable. To be honest, having a private sauna was truly a special treat and 100% worth it, especially during those night when you re coming back late and want to unwind and warm up. The breakfast was amazing and as a must have coffee first thing in the morning person, I was so happy to see a cafe connected to the main hotel. I would 100% book this hotel again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Northern Lights Ranch
Köngäs

The Hotel is beautiful! The staff were so friendly and nice, upon my arrival they had complementary upgraded my room which was an amazing surprise. They even provided breakfast the night before as I had a very early checkout and wouldn't be able to experience their breakfast in the morning. The room with glass windows and ceiling was an amazing experience, the surrounding views was so breath taking. It was so magical to just sit and relax with a hot drink and watch the outside scenery

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Northern Lights Photography Tour
Northern Lights Photography Tour
Finland

I small bit disappointed that I wasn't able to witness the Northern Lights but I completely understand that viewing them is not 100% guaranteed. Unfortunately for me, the day of my tour the weather was very over cast and foggy. I truly appreciate the tour guide at Beyond Arctic for driving around and trying to find the lights despite the weather. While one spot did seem promising, it was close to -30 degrees outside. The photos taken may not be with the lights, they are still beautiful and memorable. I would still book with Beyond Arctic when I return in my second attempt in viewing the lights :)

Quality of Experience
Guides, Drivers and Staff
Transport
Husky Safari (5km)
Husky Safari (5km)
Finland

So much fun and so cute! The dogs were so excited to run and did such an amazing job. The route was beautiful and so very cold but it was so much fun. the dogs worked so well as a team and are so strong! You can tell the staff truly cares for them, they are so well taken care. They are so so sweet, after the run we were allowed to pet them and I never wanted to leave them

Quality of Experience
Guides, Drivers and Staff
Transport
Auroras With Snowmobiles
Auroras With Snowmobiles
Finland

SO much fun! At first I was nervous since I had never driven a snowmobile before but once my nerves settled in, it had so much fun! The guide was so attentive and a very skilled driver, he would stop and make sure we were all okay before proceeding. The only downside was how cold it was. Unfortunately, the weather did not permit us to witness the lights while driving. Instead during the driving it started lightly snowing! Despite the cold temperature and lack of lights, I would still 10/10 recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Adventure
Reindeer Adventure
Levi

A very cute and adorable experience. The owners of the farm/ranch are very knowledge and truly do care and love these animals. They take such good care of them. The reindeer are so cute, it was a fun experience feeding them and petting them. The sleigh ride was so magical, it felt like you were Santa.

Quality of Experience
Guides, Drivers and Staff
Transport
Wilderness Day
Wilderness Day
Finland

This was such an amazing experience, it felt like I was in a story book because the scenery around me didn't look real. it felt like I was in Narnia or the North in Games of Thrones as my friends and family commented on. The entire hike took my breath away, there was so much to look at and take in. While it was cold, it didn't feel cold because of the small inclines every here and there. The highlight was being able to feed to birds. they were so cute and gentle.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alise Permanicka
Alise
Alise Permanicka
Local specialist in Helsinki | Replied on Feb 19, 2026

Thank you for your kind words, Raylene. I am so happy to hear that you enjoyed your birthday trip, even without the Northern Lights making an appearance. That just means you have a good reason to return. :)

It was a pleasure planning this with you, and I would be thrilled to help you plan another adventure in the future!

Warm regards,
Alise

Best advice, perfect itinerary and great value!
Morocco | Feb 13 - Feb 16, 2026

Starlet
Starlet J.
Atlanta, GA | Reviewed on Feb 18, 2026
We had a short 5 days and a long wish list of ideas. Majid helped us narrow down the itinerary to get the most out of that time and he delivered more than we imagined. Every detail was thoughtfully considered from the locations to explore, unique and authentic stays, specific activity options and overall timing to ensure we did not overbook our time nor have unnecessary lulls. Our driver and guide, Youssef, was very friendly, knowledgeable and attentive. He kept us on schedule while also... Read more

We had a short 5 days and a long wish list of ideas. Majid helped us narrow down the itinerary to get the most out of that time and he delivered more than we imagined. Every detail was thoughtfully considered from the locations to explore, unique and authentic stays, specific activity options and overall timing to ensure we did not overbook our time nor have unnecessary lulls. Our driver and guide, Youssef, was very friendly, knowledgeable and attentive. He kept us on schedule while also indulging our desire to be spontaneous in our explorations. His advice was always spot on. We HIGHLY recommend the KimKim team and will certainly work with them in the future.

Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Feb 19, 2026
Hi Starlet,
Thank you so much for your wonderful review! I’m thrilled to hear that I helped you craft the perfect itinerary for your five-day adventure, ensuring every detail was tailored to your interests. It’s great to know you enjoyed the thoughtful planning, unique accommodations, and carefully chosen activities without feeling rushed or missing out.
I’m also delighted that Youssef made your journey even more memorable with his friendliness, expertise, and flexibility. Your kind words...
Read more

Hi Starlet,
Thank you so much for your wonderful review! I’m thrilled to hear that I helped you craft the perfect itinerary for your five-day adventure, ensuring every detail was tailored to your interests. It’s great to know you enjoyed the thoughtful planning, unique accommodations, and carefully chosen activities without feeling rushed or missing out.
I’m also delighted that Youssef made your journey even more memorable with his friendliness, expertise, and flexibility. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to helping you plan your next adventure!
Best,
Majid

Moonika did an excellent job booking activiti...
Finland | Feb 6 - Feb 12, 2026

Donnie
Donnie C.
Seattle, WA | Reviewed on Feb 19, 2026
Moonika did an excellent job booking activities and accommodations. Everything was practically flawless when it came to excursion pick ups and drop offs. The only time it was a bit of a hiccup was when the Artic Snow Hotel was to have a shuttle pick us up and it did not arrive, when I called they said they would call us back with an update. With no call back, I tried calling again and they said I would need to get a taxi. They paid for the taxi, but it was a bit strange to have such a lack... Read more

Moonika did an excellent job booking activities and accommodations. Everything was practically flawless when it came to excursion pick ups and drop offs. The only time it was a bit of a hiccup was when the Artic Snow Hotel was to have a shuttle pick us up and it did not arrive, when I called they said they would call us back with an update. With no call back, I tried calling again and they said I would need to get a taxi. They paid for the taxi, but it was a bit strange to have such a lack of communication from them. All other excursions booked either came promptly when they said they were coming and/or confirmed the night before. There was a perfect amount of excursions for the day and still time to enjoy the amenities of the accommodations. The only thing that would have been nice to know or have a better understanding was the proximity of each stay to the city centers. Any shopping or dining was limited to what each stay had to offer. We could have called a taxi, but it gets a bit pricey to have to do that each time. Thankfully for us it was a minor setback and we managed just fine for the most part. Regardless we had a splendid time and thought Kimkim did and excellent job planning our trip.

Hotel Reviews
Lapland Hotels Ounasvaara Chalets
Rovaniemi

These chalets were a bit dated, but the selling point for us on this place was the fact that the ski hill was right there. Within minutes we could be on the slopes. The hotel reception was nicely maintained and the staff helpfull.The food at the restaurant was very tasty as well.

Authenticity & Character
Seemed like a ski chalet.
Location
Perfect for the ski hill, not really sure how far it was to city center.
Staff
very nice and helpful
Cleanliness & Comfort
The chalet was clean but a bit run down and dated. Beds were ok.
Northern Lights Ranch
Köngäs

What a fun way to experience Lapland. The rooms, the amenities, the restaurant, and the staff were all amazing. The food was delicious, the rooms were clean and well maintained.

Authenticity & Character
Fun experience with the glass rooftops
Location
Wonderful place and had just about everything, thankfully they did have a shuttle to town otherwise getting to town could get pricey.
Staff
Always very friendly and helpful.
Cleanliness & Comfort
Very clean
Villa Karhunpesä
Saariselkä

Absolutely stunning and well planned out. We had a three bedroom villa, it was spacious and had just about everything we could have imagined needing, including a washer and dryer. The villa was well taken care of and the views were absolutely breathtaking.

Authenticity & Character
It was beautifully built
Location
About a 25 minute walk to town
Staff
Very helpful and welcoming
Cleanliness & Comfort
Very clean and updated.
Activity Reviews
Family Day in the Tundra: Trekking and Tobogganing in Saariselkä
Family Day in the Tundra: Trekking and Tobogganing in Saariselkä
Finland

Had a great time trying out snowshoeing and tobagonning. The day was beautiful and it was all very close so we didn't have a long drive anywhere. We also enjoyed a nice lunch.

Quality of Experience
Nice easy way to enjoy the outside without having to put on skis.
Food
So delicious.
Guides, Drivers and Staff
Very helpful and accommodating
Transport
Everything was very close
Aurora Hunt by Car
Aurora Hunt by Car
Finland

We had a great time looking for the lights and learning about some of the legends behind the lights. It was an enjoyable time. The only thing that would have been nice to know is a clearer idea of the time frame to which we would be gone. The info said about 3 hours. We were gone for 5.5 hours. Maybe it was due to the availability of finding good spots to see the lights, but the first stop was about 20 minutes away, then the next one was over an hour drive. It just made for an unexpected long night.

Quality of Experience
Guides, Drivers and Staff
Our guide was wonderful
Transport
The van was comfortable.
Reindeer Experience with Lunch
Reindeer Experience with Lunch
Saariselkä

I was a little disappointed with this experience. There seemed to be a lot of lag time between activities and when its cold outside, no one wants to sit and be cold. The staff were very nice and lovely, but seemed to lack experience with interacting with tourists. They kept asking us what we wanted to know and a lot of their answers seemed like they didn't really know, which is fine, but they wouldn't share what they did know so it felt like we were at a stand still with gathering informatino about the culture behind the reindeer farming. The sleigh ride was fun and the lunch was delicious and very plentiful.

Quality of Experience
Food
Very nice traditional lapland lunch.
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Feb 19, 2026
Hello Donnie, Thank you so much for your thoughtful feedback. I’m really glad to hear that overall you had a wonderful trip and that most of the arrangements ran smoothly. I’m very sorry about the issue with the Arctic SnowHotel transfer and the lack of communication there. That’s certainly not the standard we expect from our partners, and I will follow up with them directly to see what happened. Thank you as well for your comments about the accommodation locations and distances to city... Read more

Hello Donnie,

Thank you so much for your thoughtful feedback. I’m really glad to hear that overall you had a wonderful trip and that most of the arrangements ran smoothly.

I’m very sorry about the issue with the Arctic SnowHotel transfer and the lack of communication there. That’s certainly not the standard we expect from our partners, and I will follow up with them directly to see what happened.

Thank you as well for your comments about the accommodation locations and distances to city centres. That’s very helpful feedback, and I’ll make sure to highlight this more clearly in future itineraries so expectations are set in advance.

I also appreciate you sharing your experience at the reindeer farm. I’m sorry it didn’t fully meet expectations in terms of guidance and engagement, and I’ll pass this on to the provider so they can improve the experience for future guests.

Regarding the Northern Lights tour, the timings are always approximate and can vary depending on weather conditions and aurora activity. That's why we also added this info to your trip plan: "The tour duration may vary based on weather conditions and aurora activity." I'm sorry if for some reason you missed this information on your itinerary.

Thank you again for travelling with us and for taking the time to share all of this. I’m really happy to hear you still had a great time overall.

All the best,
Moonika

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