Kimkim Trip Reviews for Sri Lanka

4.6
Based on 112 ratings
Read 112 verified reviews by travelers who booked their trip to Sri Lanka on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

13 days in Sri Lanka
Sri Lanka | Feb 12 - Feb 24, 2024

Michael
Michael L.
Honolulu, HI | Reviewed on Mar 12, 2024
My wife and I had a great time on the 13-day trip Rozanne and team organized for us. Sri Lanka is a beautiful country and every day had something new to see and experience. Thoroughly enjoyed the wide variety of activities, visiting temples, historical sites, safaris, village tours, fantastic views, cultural and craft demonstrations, etc. Accommodations were all top notch and our guide Roshan was excellent, very knowledgeable about all the places we visited, came up with good ideas to... Read more

My wife and I had a great time on the 13-day trip Rozanne and team organized for us. Sri Lanka is a beautiful country and every day had something new to see and experience. Thoroughly enjoyed the wide variety of activities, visiting temples, historical sites, safaris, village tours, fantastic views, cultural and craft demonstrations, etc. Accommodations were all top notch and our guide Roshan was excellent, very knowledgeable about all the places we visited, came up with good ideas to enhance our itinerary, introduced us to local foods on drives, rearranged daily itineraries to optimize time usage, and was a wonderful travel companion. Highly recommended!

Local specialist: Rozanne Kasthuri

Sri Lanka Family Adventure
Sri Lanka | Mar 2 - Mar 11, 2024

Kate
Kate D.
United Kingdom | Reviewed on Mar 12, 2024

A trip to remember covering all the highlights of culture and natural beauty Sri Lanka has to offer . We managed to cram two weeks worth of sightseeing into 10 days with the help of Rozannes planning and our wonderful driver Aruna . There was plenty to do and see for an active group of four with plenty of time for relaxation in between . Our preferences and requests were taken into consideration and the trip ran smoothly so all were satisfied.

Local specialist: Rozanne Kasthuri

An unforgettable trip! Justyna and her team...
Sri Lanka | Dec 15 - Dec 22, 2023

Rachel
Rachel Z.
Newark, NJ | Reviewed on Mar 08, 2024
An unforgettable trip! Justyna and her team put together a fabulous trip that met all of our needs and wants. Our tour guide was the greatest guide bar none. He was not only incredibly knowledgable about a range of topics (culture, agriculture, history, etc.) but very personable and went above and beyond to "make all our dreams come true" while in Sri Lanka. All of our accommodations were stunning and incredibly hospitable. As someone with a gluten allergy I felt very well taken care (the... Read more

An unforgettable trip!

Justyna and her team put together a fabulous trip that met all of our needs and wants. Our tour guide was the greatest guide bar none. He was not only incredibly knowledgable about a range of topics (culture, agriculture, history, etc.) but very personable and went above and beyond to "make all our dreams come true" while in Sri Lanka. All of our accommodations were stunning and incredibly hospitable. As someone with a gluten allergy I felt very well taken care (the guide would talk with the hotel staff upon arrival to communicate this on my behalf to ensure there was nothing lost in translation).

We could not have planned a trip such as this on our own and are very thankful to have found KimKim and to be connected with Justyna and team!

Local specialist: Justyna Radomska
Justyna
Justyna Radomska
Local specialist in Colombo | Replied on Mar 15, 2024
Hi Rachel, Thank you for your lovely feedback. We are just delighted to hear that you enjoyed your tour and I really hope you fell in love with Sri Lanka as much as we here. I already shared your feedback with my team and will make sure to pass it to the guide as well – I am sure he will be very happy! Wishing you all the best and we hope to welcome you in our paradise island again in the future – there are still many areas to be discovered by you (like Gal Oya area, which is one of my... Read more

Hi Rachel,

Thank you for your lovely feedback. We are just delighted to hear that you enjoyed your tour and I really hope you fell in love with Sri Lanka as much as we here. I already shared your feedback with my team and will make sure to pass it to the guide as well – I am sure he will be very happy!

Wishing you all the best and we hope to welcome you in our paradise island again in the future – there are still many areas to be discovered by you (like Gal Oya area, which is one of my favorites, or the northern part which is extremely interesting!). In case you ever decide to come back, we are here for you and will be happy to assist with anything 

Warm wishes,
Justyna & The Team

We LOVE Sri Lanka!!
Sri Lanka | Feb 6 - Feb 14, 2024

Kari
Kari I.
Seattle, WA | Reviewed on Mar 03, 2024
We have an absolutely incredible adventure!!! Suranga was an amazing driver and guide. I am a single mom and traveled from the US to Sri Lanka with my 4 year old daughter. I felt completely safe traveling with Suranga which was the most important to me, but besides that he was friendly, fun, knowledgeable and passionate about what he does!! Highly recommend!!
Kim Kim set is up with an incredible guide and I’m very thankful for that. As a mom with a young daughter I felt the itinerary was a...
Read more

We have an absolutely incredible adventure!!! Suranga was an amazing driver and guide. I am a single mom and traveled from the US to Sri Lanka with my 4 year old daughter. I felt completely safe traveling with Suranga which was the most important to me, but besides that he was friendly, fun, knowledgeable and passionate about what he does!! Highly recommend!!
Kim Kim set is up with an incredible guide and I’m very thankful for that. As a mom with a young daughter I felt the itinerary was a bit ambitious on some days, but other than that it was wonderful!

Hotel Reviews
Kumbukgaha Villa
Sigiriya

Very nice place. I much appreciated our guide telling us to expect lizards in the room, because there were a couple!:) Good was good and the staff was friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taru Villas Kandy
Kandy

Beautiful and clean hotel, maybe not the most kid friendly, so just to be mindful if you are traveling with young children.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mountain Heavens
Ella

Incredible views and friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lankavatara Ocean Retreat
Kalametiya

Loved this beach side hotel!! Right on the beach!! Fun, great food and restaurant and wonderful spa!! Even my young daughter got a 20 minute massage which was a fun experience for her!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koragaha Lodge
Tissamaharama

Location was amazing. Elephants on property two nights in a row but not a disturbance to guests. Food was really great and staff incredibly friendly!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour a Tea Plantation & Factory
Tour a Tea Plantation & Factory
Sri Lanka

The tea factory was great!! It was just a little long for a 4 year old when doing all other activities that day!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Safari at Minneriya National Park (F)
Afternoon Safari at Minneriya National Park (F)
Sri Lanka

So many elephants!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Ancient City of Polonnaruwa
Explore the Ancient City of Polonnaruwa
Sri Lanka

Beautiful history that came to life here!!

Quality of Experience
Guides, Drivers and Staff
Suranga has a ton of knowledge on the history and passionate about sharing it!
Transport
Village Tour at Hiriwadunna (F)
Village Tour at Hiriwadunna (F)
Sri Lanka

Wonderful village tour!! The people were incredible, friendly, hospitable, kind and overall just wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Safari at Yala National Park
Afternoon Safari at Yala National Park
Sri Lanka

Wonderful Safari!! There is so much diversity in this National Park!! Fun and exciting!!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Sea Turtle Hatchery
Visit Sea Turtle Hatchery
Sri Lanka

Phenomenal!!! Once in a lifetime activity, not incredibly thankful our guide Suranga was willing to carry my daughter!!! It was late at night and my daughter was too tired to walk the distances this activity required and Suranga carried her so we could witness a sea turtle laying eggs! Incredible!

Quality of Experience
Guides, Drivers and Staff
Transport
Leisure Day!
Leisure Day!
Sri Lanka

Absolutely beautiful beaches!!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rozanne Kasthuri

Sri Lanka Tour
Sri Lanka | Feb 11 - Feb 17, 2024

Colin
Colin D.
United Kingdom | Reviewed on Feb 26, 2024
When choosing someone you don’t know personally there is always a danger. Will they do the planning correctly will the person be there to pick us up will the hotels and trips be booked. We changed our minds many times and Dhanuska was also very accommodating and fast to respond to our requests. As promised our driver Malinda was waiting for us at 11:30pm to pick us up and drive us for 3 hours to our first hotel. Everything that we had been promised was delivered. The food was amazing... Read more

When choosing someone you don’t know personally there is always a danger. Will they do the planning correctly will the person be there to pick us up will the hotels and trips be booked. We changed our minds many times and Dhanuska was also very accommodating and fast to respond to our requests.

As promised our driver Malinda was waiting for us at 11:30pm to pick us up and drive us for 3 hours to our first hotel.

Everything that we had been promised was delivered. The food was amazing the hotels great and our driver Malinda just a joy. He drove us with care and professionalism and knew his country so well.

Would I recommend Dhanushka to anyone else. In a heart beat. During the tour we had messages from him as well as phone calls. He exuded professionalism.

We had such a wonderful time that we are already planning when we might go to Sri Lanka again and we will definitely use Dhanushka to plan our itinerary and request Malinda as our driver.

A big thank you to kimkim site for bringing together professional travel agents. I will certainly use the site again when travelling to any country in the world.

Activity Reviews
Visit Sigiriya Rock Fortress
Visit Sigiriya Rock Fortress
Sri Lanka

We enjoyed the experience make sure you take a guide and a guided assistant it will be very helpful. This climb is not for the faint here but it gives the most amazing views during the climb and when you reach the top. Make sure you include a trip to the elephant national park

Quality of Experience
Guides, Drivers and Staff
Helped us climb and were very knowledgeable about the site.
Transport
We booked our own driver who was amazing
Explore Nuwara Eliya
Explore Nuwara Eliya
Sri Lanka

Unfortunately the weather conspired against us on the day but it was still a wonderful hike even though the last 1km was really hard work.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour a Sri Lankan Tea Plantation
Tour a Sri Lankan Tea Plantation
Sri Lanka

We were taken to a small plantation and factory. It was fascinating and we got to try about 15 different types of tea. We also purchased a lot of great quality tea.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Feb 26, 2024

Hello Colin,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

We made many changes to our planning but Danu...
Sri Lanka | Feb 11 - Feb 17, 2024

Celine
Celine C.
Singapore | Reviewed on Feb 25, 2024
We made many changes to our planning but Danushka accommodated and was flexible with our planning and gave us good advise on whether what we were wanted was a good idea or not. He coordinated our trip. Malinda was our driver and guide during our whole trip in Sri Langka. He gave us good information about the places we were visiting. He is a good driver and very flexible with our plans. Thank you Malinda for making our trip very memorable. He made sure we were safe and always taken care of. Read more

We made many changes to our planning but Danushka accommodated and was flexible with our planning and gave us good advise on whether what we were wanted was a good idea or not. He coordinated our trip. Malinda was our driver and guide during our whole trip in Sri Langka. He gave us good information about the places we were visiting. He is a good driver and very flexible with our plans. Thank you Malinda for making our trip very memorable. He made sure we were safe and always taken care of.

Activity Reviews
Tour a Sri Lankan Tea Plantation
Tour a Sri Lankan Tea Plantation
Sri Lanka

Our driver took us to a smaller tea factory. They gave us a private tour of the factory and the machines were incredible. There was so much history to the factory. They let us try the whole range of teas. We bought a whole lot of teas to for ourselves and as gifts for friends. Loved the experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was safe and drove very well.
Explore Nuwara Eliya
Explore Nuwara Eliya
Sri Lanka

The scenery is beautiful. The weather really cool! Horton Plains are only for the people who are fit. It is a long hike and one part needs quite a lot of stamina.

Quality of Experience
Guides, Drivers and Staff
Help for the older folks to walk up the stairs.
Transport
Driver could explain the history before you get there.
Visit Sigiriya Rock Fortress
Visit Sigiriya Rock Fortress
Sri Lanka

A very historic and beautiful site. However, you need to climb loads of steps. There are guides to help you and it is always advisable to have a guide. Take the help. Pay a little tip to the helpers who are working there and they can help you climb the steps. Especially for older folks. Worth the climb but hard work.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Feb 25, 2024

Hello Celine,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Guide Aruna was outstanding went ...
Sri Lanka | Jan 22 - Jan 31, 2024

P
Paul M.
San Marcos, CA | Reviewed on Feb 07, 2024
Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there Read more

Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there

Hotel Reviews
Jetwing Lagoon
Negombo

one of the iffy hotels long list ...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
no character whatsoever dirty terrible location extremely weird layout
98 Acres Resort & Spa
Ella

wonderful location and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ru Boutique
Kandy

location the problem on major road so walking access a problem

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Rozanne Kasthuri

Fabulous trip to Sri Lanka!Dhanushka worked...
Sri Lanka | Jan 4 - Feb 2, 2024

H
Hilary H.
Nicetown-Tioga, PA | Reviewed on Feb 05, 2024
Fabulous trip to Sri Lanka! Dhanushka worked with us to design an ideal trip and listened carefully to our preferences regarding hotels, meals, and specific sites we wished to visit. Kapila, our driver, was very careful and attentive and was a great source of information about the country and the sites. The country offers so much to see and exceeds our expectations. Thanks to all the people of Sri Lanka who were so friendly and welcoming! Read more

Fabulous trip to Sri Lanka!

Dhanushka worked with us to design an ideal trip and listened carefully to our preferences regarding hotels, meals, and specific sites we wished to visit. Kapila, our driver, was very careful and attentive and was a great source of information about the country and the sites. The country offers so much to see and exceeds our expectations. Thanks to all the people of Sri Lanka who were so friendly and welcoming!

Activity Reviews
Visit Kalaniya ancient Royal Buddhist temple
Visit Kalaniya ancient Royal Buddhist temple
Colombo

Morning visit was very beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Dambulla Cave Temple Complex
Explore the Dambulla Cave Temple Complex
Sri Lanka

The cave temples were stunning!

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Sites of Anuradhapura
Ancient Sites of Anuradhapura
Sri Lanka

The complex at Anuradhapura is so interesting and the whole part is very well maintained.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Feb 05, 2024

Hello Hilary,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

The perfect trip
Sri Lanka | Jan 21 - Jan 27, 2024

Jamie
Jamie Z.
Willingboro, NJ | Reviewed on Jan 30, 2024

Dhanushka helped us plan the perfect trip and was there for us every step of the way. Our local guide Nishada (Koon Holidays) was absolutely amazing as well. I will 100% use both again when I return!

Sri Lanka is a fantastic holiday destination…. E we saw so much wildlife (elephants, leopard, blue whale, sea turtle, sloth bear, etc), the food was delicious and the people so nice. I recommend this trip to anyone!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 30, 2024

Hello Jamie,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Absolutely recommend!
Sri Lanka | Jan 15 - Jan 24, 2024

T
Tiffany S.
Altoona, PA | Reviewed on Jan 28, 2024
We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really... Read more

We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really important to get someone great and we definitely did! Would definitely recommend booking this trip. There is so much incredible nature to see in Sri Lanka, with so much diversity! Coming from the United States, it was a bit of an adjustment that planning and time are viewed a bit differently (ie very common for trains to be late, certain smaller aspects of the trip are planned on the go rather than in advance) so for a western traveler it’s important to have a bit of a flexible mindset..but the experiences you will get in return are all very worth it!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 28, 2024

Hello Tiffany,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Essence of Sri Lanka
Sri Lanka | Dec 22 - Jan 7, 2024

J
John S.
Newark, NJ | Reviewed on Jan 17, 2024
I want to thank Dhanushka from KimKim for putting together a very memorable trip to Sri Lanka. My brother and I were looking for an opportunity to experience the culture, history, cuisine and people of Sri Lanka. The itinerary gave us the great opportunities to explore historical cultural sites, experience some exciting local activities and interact with local Sri Lankans. In addition, we explored the natural biotas of their mountains, National parks and ocean beaches. They gave us a very... Read more

I want to thank Dhanushka from KimKim for putting together a very memorable trip to Sri Lanka. My brother and I were looking for an opportunity to experience the culture, history, cuisine and people of Sri Lanka. The itinerary gave us the great opportunities to explore historical cultural sites, experience some exciting local activities and interact with local Sri Lankans. In addition, we explored the natural biotas of their mountains, National parks and ocean beaches. They gave us a very personalized itinerary and with our personal driver, Athula, extended that to accommodate my personal desires to bike Sri Lanka. He continuously gave us surprise interactions of little things that were truly Sri Lanka. I highly recommend their services. John (1/2024).

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 17, 2024

Hello John,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

First and foremost, we are a returning kimkim...
Sri Lanka | Dec 17 - Jan 1, 2024

R
Ravi R.
Redwood City, CA | Reviewed on Jan 02, 2024
First and foremost, we are a returning kimkim customers, done about 3-5 trips with them. The local specialist delivered a terrible experience after paying a large amount of 1000's of dollars for this trip. This agency cant seem to retain employees as they seem to leave quick. The local specialist who built our tour itinerary left the company leaving it a rookie, who consistently kept on debating that it is all our fault (customer). We also felt, none of this local tour specialists themselves... Read more

First and foremost, we are a returning kimkim customers, done about 3-5 trips with them. The local specialist delivered a terrible experience after paying a large amount of 1000's of dollars for this trip. This agency cant seem to retain employees as they seem to leave quick. The local specialist who built our tour itinerary left the company leaving it a rookie, who consistently kept on debating that it is all our fault (customer). We also felt, none of this local tour specialists themselves ever toured/traveled within Sri Lanka, thereby creating a paper itinerary with no actual experience of visiting the locations they are proposing nor seem to understand how long it takes to go from one location to another. This led us to change in itinerary in the last minute as the proposed paper itinerary led to situation where we would not have had the opportunity to see and experience the location they proposed we would spend 2 hours. Also they committed to delivering a 4 star hotels for the payment made, to a surprise we ended booking us at 3 star experience at a tented camp. This tented camp calls itself resort and spa, actually there is no spa. Kimkim operator suggested I schedule it with neighboring hotel for the spa experience. They absolutely have no clue what they are proposing, so beware what ever itinerary they propose to examine it multiple times, read the fine print. They also ended up booking a train journey on a 3rd class compartment after paying large sums of dollars. We strongly feel like bait and switch scheme here. All we received was a sympathy call from a kimkim customer service as our 2 voicemail left to our kimkim contact went not answered to return the call. We cannot believe kimkim has this kind of poor performing local tour operators. Another learning experience is just because we pay what they ask expecting them to deliver a stellar experience is not true. In summary both kimkim & the local operator delivered a 1 star experience. Only saving grace and shining star is the driver - Pathum, who went way beyond to make us happy. Rest of the staff, no care attitude and cannot be trusted.

Hotel Reviews
98 Acres Resort & Spa
Ella

Very commercial and business attitude to customers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santani Wellness Resort & Spa
Kandy

Best place to stay, excellent experience, staff went beyond to make customer happy.

Authenticity & Character
experience,
Location
Serene, quiet, zen
Staff
Went beyond
Cleanliness & Comfort
Flameback Eco Lodge
Weerawila
Authenticity & Character
Flexibility, accomodative
Location
Staff
Cleanliness & Comfort
Activity Review
Nuwara Eliya to Ella train ride
Nuwara Eliya to Ella train ride
Sri Lanka

Terrible experience, beware of the tour operator, they will book you into a 3rd class compartment after taking large sum of money.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rozanne Kasthuri
Rozanne
Rozanne Kasthuri
Local specialist in Colombo | Replied on Jan 11, 2024
Hi Ravi, Thank you for taking the time to share your feedback about your recent holiday in Sri Lanka. We genuinely appreciate your honest input, and I want to extend my sincerest apologies for any aspects of your trip that did not meet your expectations. I understand that certain aspects of your experience were felt as lacking or insufficient to you, and I assure you that your comments have been thoroughly reviewed with our team. Your insights are invaluable as we continuously strive to... Read more

Hi Ravi,

Thank you for taking the time to share your feedback about your recent holiday in Sri Lanka. We genuinely appreciate your honest input, and I want to extend my sincerest apologies for any aspects of your trip that did not meet your expectations.

I understand that certain aspects of your experience were felt as lacking or insufficient to you, and I assure you that your comments have been thoroughly reviewed with our team. Your insights are invaluable as we continuously strive to enhance our services and ensure every traveler has a seamless and enjoyable journey with us.

Following an in -depth conversation with my team, I would like to communicate the following information.

• We acknowledge the challenge of involving two consultants in the holiday planning process. However, based on my understanding, both Hazan and Shehara have been instrumental in facilitating the planning and finalization of your holiday.

• Rozanne, your third and last consultant, contacted you only towards the conclusion when you expressed a desire to include the Pekoe trail in your holiday. According to the exchanged messages, she also assisted you and furnished the requisite information.

• Prior to the commencement of your tour, Rozanne provided you with the mobile numbers of both herself and our Operations Manager, ensuring you have access to them in case of any emergencies. They are consistently available at all times.

• Messages via the platform could experience delays and this was the reason to share their mobile numbers with you.

• Unfortunately, the initial delays in communication occurred as you contacted our team on the platform. Which later changed as our team contacted you directly on your mobile and to my understanding, communication thereafter was quick and efficient.

• When Shehara initially finalized the trip plan, the road and weather conditions were notably different. Other guests with similar schedules managed to experience all the planned activities. However, upon your feedback that it might be overwhelming for you in a single day, our team promptly arranged for a later train, ensuring you had sufficient time to enjoy all the included experiences.

• Following the confirmation of the later train, our team communicated with your guide to ensure a relaxed pace and avoid any sense of haste. The day's itinerary was henceforth carefully organized to ensure your timely arrival for the afternoon train to Ella.

• As far as I comprehend, the sole issue encountered was the booking of tickets in a 3rd class carriage instead of the promised 2nd class. This is entirely attributed to a miscommunication between the service provider and our team. We sincerely apologize for this oversight.

• To address the aforementioned mistake on our part and as a goodwill gesture, we extend an offer for a complimentary dinner and a complimentary massage during your stay at the 98 Acres Resort & Spa

• I'd like to highlight that, by Sri Lankan regulations, we are only permitted to secure reserved seats for a particular train journey 30 days before the ticket date. Cost is not a concern for us, and we are open to purchasing tickets in any class. However, as mentioned earlier, we cannot assure the specific carriage type and train time until the tickets are procured. Owing to the huge demand for tickets for the hill country journey vs the number of very limited seats in carriage and class plays an integral part of us trying to secure it well in advance for our guests.

• Another issue that surfaced was the temporary closure of the spa at Flameback Eco Lodge. Regrettably, this circumstance is beyond our control. Upon investigation, it was revealed that the two spa attendants had fallen ill, and prioritizing the safety of the guests, the decision was made to close it for a few days. This situation was unforeseen and was not the case when Shehara recommended the property to you.

• Throughout your stay, our Operations Manager maintained regular contact with you, ensuring that everything was in order. According to the screenshots we received from him, you had affirmed on multiple occasions that everything was satisfactory.

• In retrospect, I acknowledge that the holiday could have been better organized, and I extend my sincere apologies to you and your wife for any inconvenience caused. This falls short of the service standard we typically aim to provide, and your feedback will guide us in making improvements for the future.

We genuinely value your feedback and want to assure you that your concerns will be shared with our team for continuous improvement. We are committed to providing the exceptional service that our clients deserve.
If there are any further details or concerns, you'd like to discuss, please feel free to reach out. We appreciate your understanding and the opportunity to make amends.

Wishing you and your wife all the best, and we hope to have the chance to welcome you back for a more seamless and enjoyable experience in the future.

- Team Exemplary Voyages -

A Perfect Trip in Sri Lanka
Sri Lanka | Nov 29 - Dec 5, 2023

N
Nicolas B.
Spain | Reviewed on Dec 16, 2023

Dhanushka has been a really great support and help to plan our perfect trip in Sri Lanka. He listened to our request and always made changes according to our new wishes. Communication with him was simple and he always replied really fast.
Our local guide in Sri Lanka, Mahee, was amazing! Always smiling, giving us good explanations and listening to our questions and queries. We loved our trip and we definelty recommend working with KimKim. We'll for sure use their services again in the future.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Dec 16, 2023

Hello Nicolas,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Sri Lanka: an Amazing Country
Sri Lanka | Dec 4 - Dec 10, 2023

C
Chengpei L.
Singapore | Reviewed on Dec 16, 2023

Amazed throughout the tour on how rich the country's history is. Tour was very lovely and worry free.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Dec 16, 2023

Hello Chagpei,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

The trip was great and a wonderful way to see...
Sri Lanka | Dec 4 - Dec 7, 2023

J
Julie C.
Manhattan, NY | Reviewed on Dec 14, 2023
The trip was great and a wonderful way to see some of the country. Our driver, loxley, was great. Incredibly knowledgeable and nice!
The leopards nest was a great experience - we were the only ones in the resort so we had a private experience!
Next stop was Mahoora Tented Safari - for those needing AC, it was a little warm in the tents but the staff at the camp were absolutely wonderful! And the food was incredibly good.
Thank you again! Read more

The trip was great and a wonderful way to see some of the country. Our driver, loxley, was great. Incredibly knowledgeable and nice!
The leopards nest was a great experience - we were the only ones in the resort so we had a private experience!
Next stop was Mahoora Tented Safari - for those needing AC, it was a little warm in the tents but the staff at the camp were absolutely wonderful! And the food was incredibly good.

Thank you again!

Hotel Reviews
Fort Bazaar
Galle Fort

A very cool place in the middle of the fort city!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Leopard Nest
Tissamaharama

A very different experience to anything else on the trip!

Authenticity & Character
Upgraded camping experience
Location
Great place in the middle of the park, but note that the camp is 45 minutes away from the park entrance so be prepared to drive a bit
Staff
Everyone was so nice and we were the only ones there so we felt very taken care of
Cleanliness & Comfort
Mahoora Tented Safari Camp - Udawalawe
Udawalawe

Great location with peacocks roaming the grounds with you! The staff was very friendly and made sure to take care of us. Beware that the rooms do not have AC so it’s very hot for anyone sensitive to the heat

Authenticity & Character
The tents were cool
Location
Cool space
Staff
Everyone went out of their way to take care of us especially the workers at our meals and Solomons was our safari guide and he was very knowledgeable
Cleanliness & Comfort
Very clean but hot space without AC
Local specialist: Yasantha Kuruvita Arachchi

Our travel planner, Shehara, was amazing! We...
Sri Lanka | Nov 17 - Nov 23, 2023

Craig
Craig M.
Stockton, CA | Reviewed on Dec 12, 2023
Our travel planner, Shehara, was amazing! We asked to do very "out-of-the-ordinary" requests for our trip, and he was so very helpful and flexible and accomodating. He also helped find a driver/guide, who was also amazing, Mr. Laki, also known as "Lucky". When Air India lost Craig's suitcase, Mr Laki made numerous calls to Air India, and helped coordinate the rendevous with the courier from Air India, to get Craig's suitcase, when it finally made it from India to Sri Lanka. Both Shehara... Read more

Our travel planner, Shehara, was amazing! We asked to do very "out-of-the-ordinary" requests for our trip, and he was so very helpful and flexible and accomodating. He also helped find a driver/guide, who was also amazing, Mr. Laki, also known as "Lucky". When Air India lost Craig's suitcase, Mr Laki made numerous calls to Air India, and helped coordinate the rendevous with the courier from Air India, to get Craig's suitcase, when it finally made it from India to Sri Lanka. Both Shehara and Mr Laki were extremely instrumental in making our trip to Sri Lanka truly a dream come true!! We are really indebted to both for our most wonderful time in Sri Lanka!!
Best regards to them both!!
Rani and Craig Milldrum

Hotel Reviews
Tembo Cottage Wilpattu
Wanamalgama
Authenticity & Character
Wonderful hosts and great food.
Location
Just outside of Wilpattu National Park
Staff
Always smiling and attentive.
Cleanliness & Comfort
Very nice A/C room.
Kumbukgaha Villa
Sigiriya
Authenticity & Character
Location
Little out of the way, but worth it!! Very nice!!
Staff
Cleanliness & Comfort
Activity Reviews
A afternoon jungle safari ride at Wilpattu National Park
A afternoon jungle safari ride at Wilpattu National Park
Sri Lanka
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Dambulla Cave Temples
Explore the Dambulla Cave Temples
Sri Lanka
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Sigiriya Rock Fortress
Visit the Sigiriya Rock Fortress
Sri Lanka
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ramith Karunaratne

I worked with three different trip specialist...
Sri Lanka | Nov 24 - Dec 3, 2023

Kim
Kim M.
Newport News, VA | Reviewed on Dec 05, 2023
I worked with three different trip specialists (Ramith was at the very beginning), but as always, it was a simple process with a rewarding trip at the end. Loved Sri Lanka and loved the experience there! Read more

I worked with three different trip specialists (Ramith was at the very beginning), but as always, it was a simple process with a rewarding trip at the end. Loved Sri Lanka and loved the experience there!

Hotel Review
Flameback Eco Lodge
Weerawila

This place is a gem. Such a neat "glamping" experience with beautiful surroundings in a natural Sri Lankan setting. Wildlife galore, and the service was 10/10. We loved it!

Authenticity & Character
Just stay here, and you'll understand!
Location
You feel like you're off the grid, but you have all the amenities needed to be comfortable.
Staff
They think of things you'll need or want before you even think of them or want them. Top notch.
Cleanliness & Comfort
Very well kept, clean and comfortable.
Activity Reviews
Visit the Sigiriya Rock Fortress
Visit the Sigiriya Rock Fortress
Sri Lanka

Beautiful and a must see.

Quality of Experience
10/10 with sites, views and food
Guides, Drivers and Staff
We had the best driver who had a lot of knowledge and lots of great suggestions. Truly made the trip special for us and went above and beyond.
Transport
No dogs were killed which was all I was worried about. If you've been to this country, you'll understand! Lol
Morning Safari in Yala National Park
Morning Safari in Yala National Park
Yala National Park

Lots of great animal sitings! Got to see a rare siting of a sloth bear. :)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ramith Karunaratne
Ramith
Ramith Karunaratne
Local specialist in Colombo, Sri Lanka | Replied on Dec 11, 2023
Hello Kim, Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear about your rewarding experience with Exemplary Voyages through Kim Kim. It's heartwarming to know that you enjoyed your trip to Sri Lanka and that our team who contributed to making it a memorable adventure for you. Your detailed review of Flameback Eco Lodge paints a vivid picture of a gem in a natural Sri Lankan setting. We're delighted that you found it to be a... Read more

Hello Kim,

Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear about your rewarding experience with Exemplary Voyages through Kim Kim. It's heartwarming to know that you enjoyed your trip to Sri Lanka and that our team who contributed to making it a memorable adventure for you.

Your detailed review of Flameback Eco Lodge paints a vivid picture of a gem in a natural Sri Lankan setting. We're delighted that you found it to be a neat "glamping" experience with abundant wildlife and top-notch service. It sounds like the perfect retreat for those seeking authenticity and character, we will pass on your valuable feedback with the property for sure.

Exploring Yala National Park and witnessing a rare sighting of a sloth bear must have been truly remarkable! We're glad our guides, drivers, and staff were able to enhance your safari experience, and it's heartening to hear about the 10/10 rating for the quality of your Sigiriya Rock Fortress visit. We always strive to provide exceptional service, and your kind words about our driver's knowledge and helpful suggestions make us proud.

Your witty note about the transport and the absence of any canine encounters brought a smile to our faces! It's these unexpected moments that make every journey unique, and we're delighted to have been a part of your worry-free adventure in Sri Lanka.

Once again, thank you for choosing Exemplary Voyages. We appreciate your trust, and we look forward to welcoming you back for more memorable experiences in the future in our beautiful island.

Safe travels!

Warm regards,
Ramith

Friends Reunion in Sri Lanka
Sri Lanka | Sep 9 - Sep 18, 2023

N
Noor R.
Pakistan | Reviewed on Sep 25, 2023
Dhanushka did an amazing job in understanding the sort of trip we were looking for a friend reunion, he was checking in regularly to make sure we were well taken care of and promptly took care of a couple of last-minute accommodation changes. The itinerary was well thought out, the very active parts of the trip at the beginning and then mellowing down towards the end.
Dhanuka, our tour guide was a bright and cheerful face that would greet us every morning as we took off on our excursion (s)...
Read more

Dhanushka did an amazing job in understanding the sort of trip we were looking for a friend reunion, he was checking in regularly to make sure we were well taken care of and promptly took care of a couple of last-minute accommodation changes. The itinerary was well thought out, the very active parts of the trip at the beginning and then mellowing down towards the end.
Dhanuka, our tour guide was a bright and cheerful face that would greet us every morning as we took off on our excursion (s) for the day. He would check in to see if we wanted to stop by at an attraction that may not have been on the itinerary. He gave great recommendations for food. Dhanuka made the trip very memorable for us, he kept us safe and always gave us a heads up on any do's and don'ts.

I cant recommend Dhanuska and Dhanuka enough for such a well thought out and planned trip!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Sep 25, 2023

Hello Noor,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Dhanuka - Best. Driver. Ever.
Sri Lanka | Sep 9 - Sep 18, 2023

M
Matt S.
Seattle, WA | Reviewed on Sep 19, 2023

Dhanuka was an amazing tour guide! So friendly, helpful, and informative. He showed up early for every pick up and was able to accommodate and last minute requests and changes we asked of him. He never stopped smiling and was friendly from the moment he picked us up at the airport until he dropped us off 9 days later. Would recommend him to anyone that is looking to have a relaxing, yet busy Sri Lankan experience.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Sep 19, 2023

Hello Matt,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Dhanuka was an excellent tour guide and made ...
Sri Lanka | Sep 9 - Sep 18, 2023

R
Russell B.
Singapore | Reviewed on Sep 19, 2023

Dhanuka was an excellent tour guide and made our trip memorable. And Dhanushka did a great job of planning the itinerary for us.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Sep 19, 2023

Hello Russell,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka