Kimkim Trip Reviews

4.8
Based on 19,199 ratings
Read 19,199 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderful trip. We'll done, only a couple of ...
New Zealand | Jan 25 - Feb 1, 2026

K
Ken S.
Flagami, FL | Reviewed on Feb 03, 2026
Wonderful trip. We'll done, only a couple of things:
Didn't really need or want buffet breakfasts. We upgraded Hermitage buffet to table service Panarama Room was Excellent and way better than buffet. Auckland evening cruise was nice but the 3 course dinner only so so. Would have benn better at a nice restaurant afterwards. The Fable in Auckland was NOT up to our standards. AC barely effective, couldn't open windows, stale odor. Shower temp up and down.... On the plus side Azure in...
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Wonderful trip. We'll done, only a couple of things:
Didn't really need or want buffet breakfasts. We upgraded Hermitage buffet to table service Panarama Room was Excellent and way better than buffet. Auckland evening cruise was nice but the 3 course dinner only so so. Would have benn better at a nice restaurant afterwards. The Fable in Auckland was NOT up to our standards. AC barely effective, couldn't open windows, stale odor. Shower temp up and down.... On the plus side Azure in Queenstown was WORLD CLASS!!

Hotel Review
Azur Lodge
Queenstown

We travel the world at best small inns etc. Azure is world class. Amazing villa and stunning window views with private deck. Staff was incredible and super friendly and helpful. Small bites, canapes, and breakfast was gourmet. Can't wait to go back!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Asko Merilainen

The entire trip was so smooth and organized b...
Vietnam | Jan 24 - Feb 2, 2026

R
Rachel C.
Chicago, IL | Reviewed on Feb 02, 2026
The entire trip was so smooth and organized because of Kimkim, we truly got to enjoy the country without any stress! Read more

The entire trip was so smooth and organized because of Kimkim, we truly got to enjoy the country without any stress!

Hotel Reviews
Le Clos Du Fil Hotel
Ninh Binh

Had an amazing view from our very large patio. Super clean and staff were very friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Retreat
Thanh Hoa

This place is stunningly beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GM Premium Hotel Hanoi

Perfectly situated in old town. Very clean and wonderful service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silverland Mây Hotel
Authenticity & Character
Location
Walking distance to so may shops and places to eat.
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Cycling Experience Around the Village
Scenic Cycling Experience Around the Village
Ninh Binh

Such a wonderful way to see the mountains of this town. Would highly recommend doing this.

Quality of Experience
Guides, Drivers and Staff
Transport
Water Wheels walk and Bamboo Rafting
Water Wheels walk and Bamboo Rafting
Pu Luong Nature Reserve

Highly recommend going to Pu luang to see the small rice villages and mountains.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Ho Chi Minh city  Half Day Tour
Exploring Ho Chi Minh city Half Day Tour
Ho Chi Minh City

Guide was be try knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
VIP Fast Track Service
VIP Fast Track Service
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Feb 02, 2026

Dear Rachel,

Thank you very much for taking the time to share your review of your recent trip to Vietnam. Long Dao and I are delighted to hear that you enjoyed your journey and had memorable experiences exploring the beauty, culture, and people of Vietnam.

Your kind feedback means a great deal to our team and motivates us to continue delivering high-quality travel experiences.

We hope to have the pleasure of welcoming you back to Vietnam again in the future. Wish you all the best!

Warm regards,
Hien

Kim Kim and Bryan and his team were great. Ou...
Costa Rica | Jan 26 - Jan 31, 2026

M
Melissa F.
Atlanta, GA | Reviewed on Feb 02, 2026

Kim Kim and Bryan and his team were great. Our experience in Costa Rica was wonderful. We had one glitch and he resolved it immediately. The quality of the tours were wonderful with very knowledgeable and enthusiastic guides. I would definitely recommend KimKim.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 03, 2026

Hola Melissa!

Thank you so much for your kind feedback! It's truly wonderful to hear that you had a wonderful experience in Costa Rica, and I'm glad Serendipity Adventures team were able to resolve any issues so swiftly. We’re especially happy you enjoyed the tours and our passionate guides.

Thank you for recommending us, we’d be delighted to welcome you back anytime!

Warm Regards,
Bryan

Australia and New Zealand Trip
Australia | Jan 7 - Jan 27, 2026

J
Judith C.
Kansas City, MO | Reviewed on Feb 02, 2026

Paula planned our entire trip, and we followed her itinerary to the letter. We told her we wanted to hit the highlights of Australia and New Zealand, and she planned an three-week plan that met all our needs. Plus, she’s from Australia, so she knows what she’s talking about! We had a wonderful time and never had to worry about the details. All our drivers were fantastic, and all our guides were knowledgeable and interesting.

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Feb 03, 2026

G'day Judith,

Thank you so much for taking the time to write this review and sharing your amazing pictures, as well as for the amazing feedback you emailed me. I truly appreciate your kind words, and my colleagues really enjoyed reading it as well.

It was such a pleasure working with you, and I’m grateful that you trusted me to help plan your vacation. If you plan to travel to another destination in the South Pacific, I would be more than happy to assist.

Take care, and please keep in touch!

With gratitude and thanks,
Paula

Mediocre and at times useless your communication
Chile | Dec 24 - Jan 12, 2026

D
Daniela B.
Newark, NJ | Reviewed on Feb 02, 2026
While we spent weeks building this trip as the days passed we realized that the information on the tours was incomplete and the age of the men in our group was not considered fully. My husband is 72 and Gabi is 72 as well. We had to send numerous messages to figure out the details of the itineraries, the length, challenges, etc. One tour was dangerous to our health. The Puerto Varras tour gave no details on the challenge, 23km length, amount of water needed, clothing, huge flies, etc. we had... Read more

While we spent weeks building this trip as the days passed we realized that the information on the tours was incomplete and the age of the men in our group was not considered fully. My husband is 72 and Gabi is 72 as well. We had to send numerous messages to figure out the details of the itineraries, the length, challenges, etc. One tour was dangerous to our health. The Puerto Varras tour gave no details on the challenge, 23km length, amount of water needed, clothing, huge flies, etc. we had to turn around after just 3 km.
Several tours had guides who struggled with English or did not bother to speak it at all.
In short, KimKim needs to refund us the money for the full day Puerto Varas tour. In general, KimKim should assign a travel specialist who is educated about the destinations and give full details about the tours.
While South America is beautiful and we appreciate the people and the landscape, we expect KimKim to do the write thing about its customers and offer best communication.

Hotel Reviews
Rochester Bariloche
San Carlos de Bariloche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
No AC
NOI Indigo Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
No AC
Hotel Pueblo de Tierra
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza El Bosque Ebro
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Puerto Varas

We were not given any details about the length, clothing, food and water demands. Guides were nice but the communication with kimkim I existent. We need to be refunded as we could not do this tour safely.

Quality of Experience
Food
Give full details about the tour before the tour.
Guides, Drivers and Staff
Transport
Victoria Island & Arrayanes Forest - Navigation
Victoria Island & Arrayanes Forest - Navigation
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

Guide struggled with English

Quality of Experience
Better guides
Food
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Did not happen

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff

Absolutely Amazing Trip!
Germany | Dec 20 - Dec 28, 2025

A
Anna M.
Ashburn, VA | Reviewed on Feb 02, 2026
Our trip to Munich and Salzburg was AMAZING!! So festive and gorgeous....the Christmas Markets were magical and the tour guides were fantastic!
Two major hi lights were the Sound of Music Tour, and the private Tour to Neuschwanstein Castle on our last day. Our wonderful and enthusiastic guide was David! We spent all day with David and it was a delightful time...he was so personable and funny, surprised us with coffee and the most deletable "donuts" and kept us entertained the entire day. ...
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Our trip to Munich and Salzburg was AMAZING!! So festive and gorgeous....the Christmas Markets were magical and the tour guides were fantastic!
Two major hi lights were the Sound of Music Tour, and the private Tour to Neuschwanstein Castle on our last day. Our wonderful and enthusiastic guide was David! We spent all day with David and it was a delightful time...he was so personable and funny, surprised us with coffee and the most deletable "donuts" and kept us entertained the entire day. I would book another tour with David in a heartbeat.
Fritz was amazing as well...added so much to our tour to "Silent Night" and was a joy to be with.
We are still talking about our AMAZING Christmas and looking at pictures a lot. Gorgeous countries!
Thank you so much for a holiday full of wonderful memories!!
Anna Moore

Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Feb 03, 2026

Dear Anna,

I'm so delighted to see your nice review!

Thank you so much for your nice words! Your feedback is so important to us, this means a lot and it always help us to know your toughts about tours and services!

I wish you all the best, and would be happy to create a new trip for you in the futur!
Lucie

A great trip to Costa Rica thanks to KimKim / Serendipity Adventures
Costa Rica | Jan 24 - Jan 29, 2026

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Karen A.
Miami, FL | Reviewed on Feb 02, 2026
What a fantastic experience it was dealing with Serendipity Adventures in Costa Rica, the company recommended by KimKim Travel. I led a team tasked with providing a birding adventure for our community. From the start, Elena helped craft a 6-day/5-night trip that would work for 50 seniors from Florida. Charlotte and her team worked to execute this plan. In the end, we had 66 who wanted to join along.
The personal attention from landing until take-off was above and beyond. We had 2 buses and 4...
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What a fantastic experience it was dealing with Serendipity Adventures in Costa Rica, the company recommended by KimKim Travel. I led a team tasked with providing a birding adventure for our community. From the start, Elena helped craft a 6-day/5-night trip that would work for 50 seniors from Florida. Charlotte and her team worked to execute this plan. In the end, we had 66 who wanted to join along.
The personal attention from landing until take-off was above and beyond. We had 2 buses and 4 outstanding bird guides that stayed with us along the way. They provided additional bird walks around the hotel and resort in the morning and afternoons. Additionally, Serendipity had staff members who set up snack stations, went ahead to ensure we had easy access to our events, and helped out wherever needed. When some members inquired about ziplining, the activity was added to our itinerary, and many took advantage of the addition. The first night we stayed at the Marriott Hotel Hacienda Belen by the San Jose airport. Then we headed out to the El Lugar resort, with a stop at the Las Paz Waterfalls for a few hours of animal exhibits and a scenic trail to see the waterfalls. The next days included a riverboat tour, a guided naturalist hike at La Selva Biological Station, a Cacao tour, a visit to the hanging bridges near Arenal Volcano, and a relaxing evening at the hot springs. Everyone raved about the quality of the trip. Thanks for everything!!!

Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Feb 02, 2026
Dear Karen, Thank you so very much for taking the time to share such a thoughtful, detailed, and wonderful five-star review ⭐⭐⭐⭐⭐. Reading your words truly touched our hearts. It was an absolute honor for all of us at Serendipity Adventures to work with you and to welcome such an incredible group to Costa Rica. From the very beginning, your vision of creating a meaningful birding experience for your community inspired us deeply. We were delighted to help bring that vision to life—first for... Read more

Dear Karen,

Thank you so very much for taking the time to share such a thoughtful, detailed, and wonderful five-star review ⭐⭐⭐⭐⭐. Reading your words truly touched our hearts.

It was an absolute honor for all of us at Serendipity Adventures to work with you and to welcome such an incredible group to Costa Rica. From the very beginning, your vision of creating a meaningful birding experience for your community inspired us deeply. We were delighted to help bring that vision to life—first for 50 travelers, and then proudly for a group of 66.

Costa Rica is not just where we work; it is our home. Sharing its extraordinary biodiversity, warm culture, and natural beauty—especially in a way that is comfortable, enriching, and personal for senior travelers—is something we are truly passionate about. Knowing that the care, attention, and teamwork from our guides, drivers, coordinators, and support staff made a positive difference from landing to take-off means more to us than words can express.

I will be sure to share your kind feedback with Charlotte, our birding guides, drivers, and the entire operations team. They will be incredibly proud to know that their extra bird walks, on-the-ground support, flexibility with added activities such as zip-lining, and attention to every detail helped create such a memorable journey.

Thank you again for your trust, your leadership, and for allowing us to be part of such a special experience. We hope Costa Rica will always hold a special place in your hearts, and we would be absolutely thrilled to welcome you and your community back anytime.

Please feel free to ask for me personally the next time you return to Costa Rica, or family or friends it would be a true honor to design another beautiful journey for you, exploring even more of our country’s amazing destinations.

With heartfelt thanks and pura vida always,
Thank you so much for this opportunity! Pura Vida !

Elena Mora
Serendipity Adventures Costa Rica 🦥

We had a great time spending two weeks in Cos...
Costa Rica | Jan 18 - Jan 31, 2026

Ben
Ben B.
Oakland, CA | Reviewed on Feb 02, 2026
We had a great time spending two weeks in Costa Rica Highlights and best memories: 1. Frog night tour with Kendry our first night in country outside of La Fortuna.
2. Saw and heard 133 species of birds using Merlin ID app - highly recommend downloading the Costa Rica bird data
3. Saw 2- and 3-toed sloths, howler and squirrel monkeys, white-faced capuchins, coati mundi, agouti, squirrels, bats, peccaries and skunk! Also crocodiles (at Tarcolos), iguanas, lizards, venomous snakes,...
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We had a great time spending two weeks in Costa Rica

Highlights and best memories:

1. Frog night tour with Kendry our first night in country outside of La Fortuna.
2. Saw and heard 133 species of birds using Merlin ID app - highly recommend downloading the Costa Rica bird data
3. Saw 2- and 3-toed sloths, howler and squirrel monkeys, white-faced capuchins, coati mundi, agouti, squirrels, bats, peccaries and skunk! Also crocodiles (at Tarcolos), iguanas, lizards, venomous snakes, tarantulas, mango crabs and wonderful small hermit crabs in all sorts of seashells at Manuel Antonio beach,
4. Excellent and memorable dinner at San Lucas Treetops in Monteverde. Also enjoyed the farm to table cooking class outside Quepos with Caesar and Crystal and the foodie tour in San Jose with Andrea. Dinner at Sikwa in San Jose and food at Hotel Guachipelin were also memorable.
5. Covered rain forest, cloud forest and dry forest habitats at La Fortuna, Tenorio, La Finca Farm, Monteverde, Santa Elena, Rincon de la Vieja and Manuel Antonio with excellent guides Kendra, Melany, Olman, Fatima, Olivier & Corey.
6. Orchid garden and hummingbird feeders at Cloud Forest Lodge and the hummingbird gallery in Monteverde; butterfly gardens in San Jose (Spirogyra and National Museum), El Jardin Orotina (best place to see 100s of Morphos and it’s free), and Manuel Antonio.
7. National Museum, Jade Museum and Museum of Precolumbian Gold in San Jose
8. Seeing cloud forest canopy and epiphytes from a different perspective at Treetopia
9. Good choices of hotels overall with breakfast free and good dining options at almost all.
10. Good hike seeing waterfalls and hot springs on the grounds of Hotel Guachipelin with one of our favorite guides, Olivier. The Montezuma Oropendulas, Amazons and two different owls calling at night there were also memorable
11. The chocolate, sugar cane and coffee tour at Don Juan’s was much more informative and fun than I was expecting. Seeing the cacao beans during fermentation and tasting them before and after roasting was really instructive. If you’re lucky, they will prepare some Mayan Xochol for you to drink with freshly ground beans. Sampling fresh frogwater after squeezing one’s own sugar cane was also great fun.

Disappointing or not as enjoyable or memorable:

1. Overall, the fauna in the Cloud Forest (Monteverde, Tenorio, Santa Elena & Tretopia) was more disappointing and/or elusive than in other areas. Not sure if this was because of the time of year or our guides.
2. Snorkeling trip to Isla del Canos. The drive and boat trip took >2 hours each way and the snorkeling was not that much better than we could experience with less effort in Hawaii. Also, 1.5 hours in the water was quite tiring.
3. Not enough time to explore Papagayo beaches. Not sure that going to the coast from Rincon de la Vieja and then going back inland for a long round trip to Tenorio was the best planning.
4. Los Lagos Resort in La Fortuna was the hotel at the bottom of our list: too touristy, tired rooms and poor food. Birds on site and landscaping were good though. I think we would have enjoyed a smaller boutique hotel in town.
5. Lots of driving! Next time, we’ll stay in fewer places and drive less
6. It was REALLY, REALLY wet in La Fortuna. Not KimKim’s fault, of course!

Hotel Reviews
Hotel Presidente
San José

Very well located in center of town although the entrance is not very obvious. Rooms and food were great. Free breakfast

Authenticity & Character
Location
In the middle of the city so there was city noise
Staff
Cleanliness & Comfort
Si Como No Resort & Wildlife Refuge
Manuel Antonio

Very nice grounds with a great pool, view of the ocean and great wildlife including scarlet macaws and toucans. Food at both restaurants was above average

Authenticity & Character
Location
There were a lot uneven steps down to get to our room
Staff
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde

Very quiet and well appointed hotel away from the more touristy parts of Monteverde. Food was excellent and the bird feeders at the restaurant were a treat

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa

Nice hotel right on beach at Playa Hermosa

Authenticity & Character
Location
Beach
Staff
Cleanliness & Comfort
Hotel Hacienda Guachipelín
Liberia

Great place to stay for a few days with good wildlife, lots of activities and two restaurants to enjoy.

Authenticity & Character
Architecture and wildlife on site
Location
Situated adjacent to Rincon de la Vieja National Park
Staff
Servers in restaurant were great
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

Resort was a little tired and touristy. Food was not the best

Authenticity & Character
Rooms and food
Location
Would prefer to have been in town
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Private Treetop Dining Experience
Private Treetop Dining Experience
Monteverde

A decadent gourmet dining experience in a glass wall treetop cabin at sunset. Well worth the splurge

Quality of Experience
Ambience and quality of the meal and service.
Food
Guides, Drivers and Staff
Our server was polite, personable and informative
Transport
Taxi overcharged us a lot on the way there. Ok on the way back
Snorkeling at Isla del Caño Biological Reserve
Snorkeling at Isla del Caño Biological Reserve
Manuel Antonio

Two snorkeling sites were selected, one with low visibility and lots of sand, where we saw several small sharks and a turtle, and the other which was shallower, had better visibility and more coral and nice reef fish. Overall, the snorkeling was not much better than some places in Hawaii and I was disappointed. I also got a mild foot cramp from so long in the water. Overall the trip was overrated for me: too much effort without enough return.

Quality of Experience
Food
Fruit, poor banana fruit and burritos with too much rice and not enough protein
Guides, Drivers and Staff
Transport
Driver showed up at 2pm but we were done by 1pm. We also had a 5:45am start from Manuel Antonio, but could have comfortably left 45-60 minutes later. Coffee on the drive in would have been appreciated
Local Flavors Cooking Experience
Local Flavors Cooking Experience
Manuel Antonio

Got to prepare a great Costa Rican style meal with stewed chicken, rice, beans, salad, hand made tortillas, and plantain ceviche. Chef showed us exactly what to do and it turned out wonderful. Nice tour of farmers market in town and a beautiful farm with rabbits, goats, sheep, turkeys, hens, ducks, geese, peacocks, guinea hens and an enormous riding bull recuperating from a horn surgery. Also saw their organic garden, a vanilla plantation with pepper, cacao and coffee plants. Nice to see squirrel monkeys and a great toucan along with a gorgeous sunset

Quality of Experience
Picking our own produce from the organic garden and participating with our chef in making a great Costa Rican meal.
Guides, Drivers and Staff
Caesar was a great guide and participant in the cooking class. Our chef was great too,
Transport
Food, History & National Museum Experience
Food, History & National Museum Experience
San José

National Museum is not included in this tour so it should be renamed. Tour focuses on the Mercado Centrale and Costa Rican food primarily. There was some historical commentary and brief visits to the Cathedral and the lobby of the National Theater which was being renovated during our visit.

Quality of Experience
Sampling fresh and exotic fruits in the Market.
Food
Sampling local exotic fruits in the Mercado Centrale. Excellent mushroom coffee and tamales prepared by Eric. Lolo Mora ice cream.
Guides, Drivers and Staff
Andrea was a little hard to understand at times especially in city traffic. Maybe a microphone for her and Bluetooth headsets for the attendees would help? That said, both she and Eric were informative and very personable
Hanging Bridges Adventure
Hanging Bridges Adventure
Monteverde

Best thing about the trip was seeing the rain forest canopy from above and getting a closeup view of all the epiphytes living high up on the tall cloud Forest trees. Also got to see a forest millipede and our first tarantula.

Quality of Experience
Guide was a wise guy and not very knowledgeable outside of his prepared spiel. Couldn’t distinguish moss from lichen
Guides, Drivers and Staff
Someone with more natural history expertise and less wisecracks
Transport
Private Rio Celeste & Finca Verde Nature Farm
Private Rio Celeste & Finca Verde Nature Farm
Gulf of Papagayo

Hike through Tenorio National Park with great views of Arenal volcano and great cloud forest vegetation. Wildlife was a bit sparse however, and there was a very long wait with lots of people to see the waterfall, because of a landslide Finca Verde Nature Farm was excellent and we got to see a couple of sloths on the move as well some great birds.

Quality of Experience
Helmeted iguana. Keel billed Toucan. Sloths Great vegetation
Food
Good food and coffee at La Finca
Guides, Drivers and Staff
Olman spotted the helmeted iguana which was a great find although difficult to photograph. Fatima was a great spotter at La Finca.
Transport
Full-day Waterfalls Expedition
Full-day Waterfalls Expedition
Rincón de la Vieja

We hiked for several hours with a very pleasant young man called Olivier who was knowledgeable about the flora, fauna and geography of the area. Saw howler monkeys and white faced capuchin and some great birds. Saw three waterfalls which were each spectacular. The first two we had completely to ourselves. The last one had a great swimming hole but there were quite a few people. It was nice to relax in the hot spring pools at the end after the hike, but they were also quite crowded. Beware: the no-see-um bugs in the parking lot were the most vicious bugs we encountered during the whole trip. The bites stayed with us for 2 weeks.

Quality of Experience
Guides, Drivers and Staff
Olivier was very knowledgeable, polite and pleasant. After talking with others, we realized how lucky we were to get private transport between the Oropendula waterfall and the hot springs.
Transport
Sloth & Bird Hike
Sloth & Bird Hike
Arenal/La Fortuna

Very wet hike. Saw bedraggled specimens of both 2- and 3-toed sloths high up in trees, but they were huddled up and not moving much. It’s good sloth habitat. Also saw a BoatBilled Heron who was rather splendid. Good coffee at the place they took us after the hike and it was great watching birds eat plantain pieces while staying dry!

Quality of Experience
Boat Billed Heron.
Guides, Drivers and Staff
Melany was our guide and she was an experienced spotter.
Transport
Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Arenal/La Fortuna

One of the best nature hikes on our trip. Saw quite a few species including the Blue Jeans poison frog and the eponymous Red Eyed Leaf Frog

Quality of Experience
Beautiful garden with ponds and vegetation perfect for finding frogs
Food
Good chicken and rice; home made CR cuisine
Guides, Drivers and Staff
Kendry was good at finding frogs
Transport
Driver did a great job driving in pouring rain along potholed roads
Local specialist: Gustavo Camperos

Amazing Trip to Chile and Argentina!
Patagonia | Jan 19 - Feb 1, 2026

Ruth
Ruth E.
Boston, MA | Reviewed on Feb 02, 2026
Everything that Kim Kim arranged happened seamlessly! All the hotels, transfers, boat trips, guides, liasons worked out without a hitch. Our guided hike to Laguna Esmerelda was amazing and the guide was friendly and accomodating. Our group of 6 had a wonderful and memorable trip to Torres Del Peine, El Calafate, Ushuiai, and Beunos Aires. Read more

Everything that Kim Kim arranged happened seamlessly! All the hotels, transfers, boat trips, guides, liasons worked out without a hitch. Our guided hike to Laguna Esmerelda was amazing and the guide was friendly and accomodating. Our group of 6 had a wonderful and memorable trip to Torres Del Peine, El Calafate, Ushuiai, and Beunos Aires.

Hotel Reviews
Design Suites Buenos Aires
Buenos Aires

Friendly staff, comfy rooms, good location! The South Americans like their swimming pools hot!!! The gym was good. We were able to explore the city from the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tolkeyen Hotel
Ushuaia, Tierra del Fuego

The location was beautiful but we had to take an uber to get into town. The restaurant was very good with friendly waitstaff.

Location
a hotel closer to town might have been better
Staff
The front desk staff would give us QR codes instead of explaining things.
Cleanliness & Comfort
Hotel Sierra Nevada
El Calafate

The staff was amazingly accomodating. They let us use the facilities with no quesitons asked, and they even helped us watched a very important football playoff game in the lobby! They could not have been nicer! The rooms were clean and comfy.

Authenticity & Character
Location
Right in town!
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

We loved the breakfast at this hotel! We were there only briefly, but it was very comfortable and for the short time we were there, we loved it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile

The top bunks were hard to climb up and get down, especially for people in their 70s like us. The lodge was comfortable and the people were very nice. The food was soso.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cabaña Los Cuernos
Puerto Natales

The cottage was great and close to the bathroom which was clean. The food was soso. It was hard to walk around from cabin to cabin and to the central location because of many large rocks. Staff was friendly and accomodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Weskar Lodge
Puerto Natales

Nice hotel; friendly staff. The only things that I didn't like was that we had to carry our suitcases to the second floor, and we were a trek from town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jimena Pérez
Jimena
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Feb 03, 2026

Hi Ruth!

Thank you so much for your kind words! I’m thrilled to hear that everything went perfectly and that the whole group had such a memorable trip. I’ll be sure to share your compliments with your Laguna Esmeralda guide—they will be so happy to hear it!

It was a true pleasure helping you organize your Patagonia adventure. Thank you for trusting me, and I wish you a wonderful 2026 filled with more great moments!

All the best,
Jimena

We've just returned from our great trip to South America.
Patagonia | Jan 13 - Jan 30, 2026

Sandra
Sandra B.
United Kingdom | Reviewed on Feb 02, 2026
We've just returned from our trip to South America, travelling through Chile initially and then Argentina.
Our first stop was Santiago, the hotel was fine, smooth pick up at the airport and transfer, all good
After two days we transferred by air to Puerto Natales and we were picked up at the airport to Transfer to Torres Del Paine . The Torres Hotel was amazing in every respect ,the food service and rooms ,the guides were excellent, special mention to Alonso who we walked part of the W with...
Read more

We've just returned from our trip to South America, travelling through Chile initially and then Argentina.
Our first stop was Santiago, the hotel was fine, smooth pick up at the airport and transfer, all good
After two days we transferred by air to Puerto Natales and we were picked up at the airport to Transfer to Torres Del Paine . The Torres Hotel was amazing in every respect ,the food service and rooms ,the guides were excellent, special mention to Alonso who we walked part of the W with and Paulina .We thoroughly enjoyed our time here .
we then travelled to El Calafate by coach , The Wyndham hotel was slightly tired ,decent but out of town.We checked in and were told we had been upgraded to corner rooms ,otherwise we would have been overlooking the car park.we enjoyed our trip to the Perito Moreno Glacier which was amazing and on the boat ,our guide was Rebecca who was very knowledgeable. we transferred by bus to El Chalten ,and had two days on our own.The National park was amazing ,we did two self guided walks and enjoyed the Bars and restaurants .The Hotel was The Hosteria Senderos which was very accommodating ,special mention for Tony who looked after us in the restaurant.
we were picked up and transferred to El Calafate airport and flew to Ushuaia ,smooth pick up at the airport and transfer to The Las Hayas ,a lovely Hotel ,a little out of town ,it did have a shuttle to Town Centre .
two fulls days one Raft ride and walk in the National Park which was very well done ,the tour guide did and excellent job,Gabi he was very knowledgeable,and entertaining.the second day we had a trip to Port Almanza where we were taken by boat along the Beagle channel where we met some penguins ,it was amazing and the ride to and from the Island was exhilarating.Afterwards we enjoyed some local Tapas and wine then back to Town for some Ice Cream with Regina and the Driver .
We then flew to Iguazu via El Calafate ,then Buenos Aires ,we would suggest for future travellers that a direct flight to BA then connect to Iguazu would be far better as we spent all day travelling ,arriving quite late at our Hotel.
We were picked up by Diego ,who discussing our plans realised that Scott and Tracy needed a Visa for the Brazilian side of the Falls trip ,which had not been mentioned in any communication with Kim Kim.This was disappointing that this issue was overlooked and we did not have sufficient time to get the necessary Visa .we were able to change our plans to do the Argentina side first ,and on our second day the local company arranged two different excursions plus a sunset boat tour .Unfortunately no one arrived at the agreed time to pick us up for our proposed boat tour ,and we had no communication as to what happened .
We stayed in the O2 Hotel ,which was near the centre ,but disappointing standard ,the views from the rooms were over scrapyards and the Towels were thin ,grey and Shabby .We can provide photos ,we did enjoy the nearby Bars and restaurants but were overall disappointed with the Hotel.
We then transferred to BA and stayed in the Palladio M Gallery ,a superb hotel in every respect .We had a great tour with Andrea who was very pleasant and knowledgeable .We enjoyed the Tango experience and Dinner.
overall we were very pleased with our trip ,there were a couple of issues with the Hotels and Visa issue .we had excellent ,warm weather almost everybody we met during our visit was warm ,welcoming and accommodating .
we would certainly use Kim Kim again ,thank you.
Scott,Tracy,Sandra and Bill.

Hotel Reviews
Palladio Hotel Buenos Aires—MGallery
Buenos Aires

This Hotel is superb, classy interior ,spaces to relax in ,great lighting and atmosphere.Amazing choice for Breakfast ,and great bar ,unfortunately we did not have dinner during our stay due to planned activities but the restaurant looked very inviting if you are looking for a Classy ,Authentic and Stylish hotel then look no further ,this is the one for you if all the Mgallery hotels are as good as this then they are going to the top of my list

Authenticity & Character
Location
Staff
Cleanliness & Comfort
O2 Hotel Iguazú
Puerto Iguazú

A well situated Hotel for Bars and Restaurants ,the style is a little of putting ,bare concrete walls and glass elevators our rooms were at the rear of the Hotel and the views were of industrial yards and rubbish . the towels were old grey ,thin and repaired and not a very good standard the beds and bedding were fine Im not sure how old the Hotel is but it could do with an update

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Hayas Ushuaia Resort
Ushuaia

a good standard of Hotel ,a little out of town but with a Hotel shuttle ,nearby Park and bike trails the staff were friendly ,warm and welcoming.Nice size rooms well decorated and good finish

Authenticity & Character
Location
Cleanliness & Comfort
Hosteria Senderos
El Chalten

A pleasant hotel ,with friendly staff and cosy feel. it has the feel of a Ski lodge or Lakeside Log cabin ,good location ,the staff were friendly ,good restaurants and coffee shops nearby

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Esplendor by Wyndham El Calafate
El Calafate, Santa Cruz

A decent Hotel but not outstanding or overly welcoming .We felt the room Decor was tired and in need of refreshment . The Hotel is out of the main street of El Calafate and would not have been our first choice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room decoration and standard of furniture
Hotel Las Torres Patagonia
Torres del Paine

This is a gem of a Hotel ,i can find nothing to criticise and everything to applaud .The Ethos of the Hotel ,its attitude to nature were a refreshing change . The food was fresh ,beautifully prepared and presented ,the cocktails and drinks menu amazing . Everyone we met was friendly helpfull and always smiling , I cannot fully explain the experience we had here ,you must visit ,it is more than just accommodation,it is reviving ,refreshing and you feel totally at ease and welcome .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Santiago Vitacura
Santiago

lovely Hotel in a quiet district ,walking distance to good restaurants ,the Hotel staff were friendly ,helpful and accommodating

Authenticity & Character
Location
good restaurants close by ,quiet and great views opposite
Staff
Cleanliness & Comfort
the rooms were clean ,bathrooms spotless
Activity Reviews
Almanza, sunset and Penguins 🐧🍽️🌅 PM Excursion
Almanza, sunset and Penguins 🐧🍽️🌅 PM Excursion
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Tierra del Fuego National Park: Trekking and Canoes 🌲🚣
Tierra del Fuego National Park: Trekking and Canoes 🌲🚣
Ushuaia
Quality of Experience
Food
local food ,simple and delicious
Guides, Drivers and Staff
Transport
Perito Moreno Glacier Excursion  🗻
Perito Moreno Glacier Excursion 🗻
El Calafate
City Tour "Santiago Green Parks"
City Tour "Santiago Green Parks"
Santiago

Lovely green city; especially enjoyed the cable car. Good way to see Santiago from different viewpoints.

Quality of Experience
Guide was very accommodating and helpful
Guides, Drivers and Staff
Transport
Local specialist: Carolina Luduena

Excellent experience. Everything was flawles...
Germany | Jan 27 - Jan 31, 2026

Paul
Paul H.
Bozeman, MT | Reviewed on Feb 02, 2026

Excellent experience. Everything was flawless.

Local specialist: Emilie Dubreuil

Alvaro was very helpful and patient during th...
Galapagos Islands | Jan 19 - Jan 31, 2026

K
Kandi S.
Flagami, FL | Reviewed on Feb 02, 2026
Alvaro was very helpful and patient during the planning process. During the trip, Jacquie was amazing; every day we were updated with the next days plans in detail. We always knew exactly where & when we were going. Every driver & guide was prompt, helpful, informative polite, professional and friendly. We didn’t have any glitches on our 12 day tour through Peru & Ecuador even with planes, buses, boats, trains, and multiple hotels. I will use KimKim again. Read more

Alvaro was very helpful and patient during the planning process. During the trip, Jacquie was amazing; every day we were updated with the next days plans in detail. We always knew exactly where & when we were going. Every driver & guide was prompt, helpful, informative polite, professional and friendly. We didn’t have any glitches on our 12 day tour through Peru & Ecuador even with planes, buses, boats, trains, and multiple hotels. I will use KimKim again.

Hotel Reviews
Boutique Hotel Cultura Manor
Quito

Amazing old building with palace like room, huge bathroom, 2 full beds.

Authenticity & Character
I can’t describe, not lije any other hotel I’d been in.
Location
Staff
Cleanliness & Comfort
Hotel Palace Galapagos
Puerto Ayora

Good location, very clean room with king & twin bed, AC and fridge, very helpful owner, amazing breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ilatoa Lodge
Quito

Very quaint lodge with nice room and great owners. Lots of character and good view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terra Andina Mansion Colonial
Cusco

Good location, pretty hotel, nice clean room with fridge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ferre Boulevard Machu Picchu
Machu Picchu

Nice room, not far from restaurants, shops, buses to Machu Picchu. Room on the river, very picturesque. Nice breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Agustin Paracas
Paracas

Great location close to city center, beautiful view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Majoro Hacienda Boutique & Resort
Nasca

Beautiful setting and grounds, decent room but FYI, no AC. A little out of the way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Del Pilar Miraflores Hotel
Lima

Nice location, clean room, helpful staff

Activity Reviews
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome Back to Quito
Welcome Back to Quito
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
History and Nature: Full Day to Floreana Island
History and Nature: Full Day to Floreana Island
Puerto Ayora

Speedboat to the island where we saw blue footed boobies, walked on a short hike to hear history of the island then walked to an area to snorkel. We had a nice lunch along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora

We loved seeing sharks then snorkeling in the blue water. Las Grietas was stunning.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

We toured the lava tunnel then saw giant tortoises while enjoying a nice lunch. Very special day. We learned lot from our guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Ecuador: Let Your Adventure Begin!
Welcome to Ecuador: Let Your Adventure Begin!
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Departure from Cusco - Lima
Departure from Cusco - Lima
Peru

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Awana Cancha Day Tour with Alpaca's Experience
Awana Cancha Day Tour with Alpaca's Experience
Cusco

We loved seeing the llamas and alpacas up close, learned about the culture and had a chance to buy some beautiful products,

Quality of Experience
Guides, Drivers and Staff
Transport
Ballestas Islands Discovery: A Journey through Nature's Paradise
Ballestas Islands Discovery: A Journey through Nature's Paradise
Peru

Fun boat ride around the island searching for penguins, sea lions and other marine life. Prettyride.

Quality of Experience
Guides, Drivers and Staff
Transport
Nazca Lines & Huacachina Adventure: Lima - Nazca Lines - Paracas
Nazca Lines & Huacachina Adventure: Lima - Nazca Lines - Paracas
Peru

We really enjoyed the flight but it was a long way to travel to get to the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Lima City Tour; The Colonial & The Modern
Lima City Tour; The Colonial & The Modern
Lima

Lilliana provided a brief but nice overview of Lima. It was short because our flight was late.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrival to Lima
Arrival to Lima
Peru

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 02, 2026
Dear Kandi and Bill, Thank you so much, for taking the time to share your review. It truly means a lot to us. It was a real pleasure to be part of your journey through Peru, Ecuador, and the Galapagos Islands. From the planning process to each day of the trip, we genuinely enjoyed being there for you, helping with details, answering questions, and sharing in the experience. Jacquie and me, are so happy to know that everything went smoothly and that you always felt informed and well taken... Read more

Dear Kandi and Bill,

Thank you so much, for taking the time to share your review. It truly means a lot to us. It was a real pleasure to be part of your journey through Peru, Ecuador, and the Galapagos Islands.

From the planning process to each day of the trip, we genuinely enjoyed being there for you, helping with details, answering questions, and sharing in the experience. Jacquie and me, are so happy to know that everything went smoothly and that you always felt informed and well taken care of.

Your feedback and the wonderful photos you shared during the journey made the experience even more special for us.

Thank you also for your kind words about the hotels, guides, drivers, and the entire staff.
I will be very happy to share your review with them, as I know it will make them incredibly happy and proud of their work.

Thank you for choosing Peru and Ecuador for this adventure and for trusting us with such an important trip.

It was a joy to accompany you, and we hope to welcome you again very soon.
And as you know, we will be more than happy to receive your referrals with friends and family to be again the trip organizers of a new trip adventure!

Warm regards,
Alvaro & Jacquie

We love Kimkim!
Finland | Jan 21 - Jan 30, 2026

E
Ellyn V.
Newark, NJ | Reviewed on Feb 02, 2026
We love Kimkim! I took a chance with it and organized a trip to Greece, which was great…..but could they do it again??? YES!!!!! Our local specialist Emerson was just fantastic! He worked patiently with me to organize a trip that met our fantasies of what a trip to view the Northern Lights might be. We went snowmobiling with Lauri of Lazy Santa Safaris, who was the perfect guide. That was followed by a reindeer sleigh ride at Sieriporo reindeer farm and by the highlight of our trip,... Read more

We love Kimkim! I took a chance with it and organized a trip to Greece, which was great…..but could they do it again??? YES!!!!! Our local specialist Emerson was just fantastic! He worked patiently with me to organize a trip that met our fantasies of what a trip to view the Northern Lights might be. We went snowmobiling with Lauri of Lazy Santa Safaris, who was the perfect guide. That was followed by a reindeer sleigh ride at Sieriporo reindeer farm and by the highlight of our trip, dog sledding at Bearhill. The timing of activities was perfect, not too many not too few. The transportation links were seamless and the accommodations that Emerson arranged were right up our alley! His suggestions were always spot on. We can’t thank him enough.

Hotel Reviews
Hotel Fabian
Helsinki

Hotel Fabian is a charming hotel in the center of the city within walking distance to the esplanade, lovely shops, the central train station, the art museum, and the library. In other words it is perfectly situated! The front desk staff are friendly and professional. Our room was comfortable with enough room to accommodate our over-sized luggage! Our room facing the courtyard was quiet and peaceful. This is a true boutique hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Light Hotel
Rovaniemi

This lovely hotel located in the heart of Rovaniemi is the perfect base to use to jump into activities. The room was incredibly spacious and beautifully decorated. Our bed was comfortable. The staff is wonderful and willing to answer all our questions. Breakfast is delicious with many choices available. They also have a lovely sauna for use for an additional fee. We went to the restaurant associated with the hotel for dinner and it was truly memorable. We had the tasting menu with wine pairings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Northern Lights Ranch
Köngäs

Norther Lights Ranch is the ideal place to stay when visiting Lapland. The cabins are spacious and very well appointed with a comfortable bed. Of course, what makes the cabins special is that there are 2 glass walls and a glass ceiling so that we were able to lie in bed, warm and cozy and watch the spectacular Norther Lights! The staff is very professional and helped us in every way possible. The ranch has numerous amenities including a sauna, outdoor fireplace, indoor fireplace (in its own charming hut) and an ice chapel which serves as a bar. The restaurant offerings are on a par with fine dining in any city in the world. We absolutely adored our stay and fantasize about returning

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Home Hotel Jugend
Helsinki

This must be one of the most beautiful hotels in Helsinki! We really appreciated the architectural details, but that was matched by the lovely, friendly and professional staff. Everyone we spoke to was helpful and went beyond expectations. The food was excellent and plentiful. Our room was spacious with comfortable beds. Would love to return to Helsinki and stay here again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Aurora Tour by Van
Aurora Tour by Van
Levi

Lauri, our guide, was fantastic! He shared so much information with us and took us to places that were perfect to see the night sky. We were lucky and had a fantastic light show that night and Lauri helped make it memorable by taking photos!

Quality of Experience
Guides, Drivers and Staff
Transport
SnowHotel & Ice Dinner Experience
SnowHotel & Ice Dinner Experience
Rovaniemi

This is an amazing experience! The intro talk gave us such insight into how the hotel was built and all the artistry within it. It was fantastic to walk into the rooms and see all the wonderful carvings. The Ice Bar was such fun!! The highlight, of course, is dinner in the ice restaurant. What a fun experience! Who knew I could manage a knife and fork with my gloves on😁

Quality of Experience
Food
Guides, Drivers and Staff
The young lady who gave the into talk was delightful
Transport
Tallinn Day Trip
Tallinn Day Trip
Helsinki

The ferry is quite an experience as it offers duty free shopping, numerous places to eat and drink and lots of activities. Once in Tallinn we had a walking tour that covered the whole of Old Town. Our guide, Chris was incredibly knowledgable and share with us much of the history not only of the city but of the country as well. He was so flexible, helping us to find a shop our son wanted us to see. ALl in all a perfect day

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki City Walking Tour (3h)
Helsinki City Walking Tour (3h)
Helsinki

Our guide, Ruslan, met us our first day in Helsinki and helped us to orient ourselves to the city, and its history. He was so informative! Everything for serious history to local hot spots and shopping. He was flexible in pacing the tour to our needs and was sure to be comprehensive giving me addresses of places to follow up on our own later. He was kind enough to share some of his personal history too, so it felt like we were walking with a friend. It was the perfect introduction to Helsinki! Thanks, Ruslan

Quality of Experience
Guides, Drivers and Staff
Transport
Family Husky Safari
Family Husky Safari
Finland

What an incredible day!!! Bearhill Huskies is a fantastic place to visit! We did a 45 minute dog sled ride and my husband had the time of his life mushing the dogs. Our instructor was amazing, keeping an eye on everyone and later on explaining all about the dogs. The dogs themselves are fantastic! And are treated with loving care. We got to pet them and give them reward treats at the end of our ride. We are already dreaming of returning and doing a longer run or even a solo!

Quality of Experience
Guides, Drivers and Staff
Transport
Group Reindeer Safari and Farm Visit
Group Reindeer Safari and Farm Visit
Rovaniemi

What a lovely day!! This reindeer farm is 400 years old! It is set in beautiful woods. We were treated to a delightful ride in a sled pulled by a reindeer named Arvo. Arvo is owned by a 9 year old boy! Reindeer herding is a community activity and represents a deep cultural heritage. Afterwards we were treated to a warm drink, tasty pastries as we sat around a fire and were told all about the farm and how reindeer are herded in Finland. These sweet creatures are treated with respect and clearly well cared for. We had the opportunity to feed the reindeer and one even allowed us to pet him. It was a magical morning!

Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Tour
Northern Lights Tour
Rovaniemi

Our guide Lauri was amazing!!! He knew all the right spots to give us the best viewing opportunities and he was able to take great photos to share with us!

Quality of Experience
Guides, Drivers and Staff
Transport
 Snowmobile Safari from Riverside Lodge
Snowmobile Safari from Riverside Lodge
Levi

Wish I could give Lauri and Lazy Safari 10 stars! We had the perfect experience snowmobiling and later looking out for the aurora borealis. First snowmobiling: Lazy Santa has all the equipment you might need. Lauri was a patient and thorough instructor. The machines were all in top notch condition. We went out on beautiful trails and had the time of our lives! Later that evening we met Lauri again for sky viewing. We were lucky and had a spectacular showing of the Norther Lights. Lauri helped make it memorable by knowing all the right places to see it well, and he helped us get some amazing photos! One of the best things about Last Santa is that there were no crowds, just the two of us. It made our experience incredible to have the personalized attention that Lauri was able to give us. We are already planning to return next year!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Feb 03, 2026

Thank you for your kind review. It was truly nice working with you, and I really appreciated how easy and pleasant the planning process was together. I’m glad to hear that the balance of activities, timing, and accommodations worked well for you, and that the experiences with our local partners became memorable highlights of your trip. Thank you for the trust, and I would be happy to help again in the future.

Disappointing touring experience
Chile | Dec 24 - Jan 12, 2026

L
Lumi N.
Miami, FL | Reviewed on Feb 02, 2026
We recently returned from a three-week trip in Patagonia, mostly in Chile. Planning the trip and working with this touring agency was challenging; we spent many hours researching the itinerary, the tours and hotels recommended, even double-checking their final vouchers. This was all due to having picked up discrepancies on the initial draft of the itinerary and along the way. At times we wondered why we're paying them the fee?!
Our tour operator was not proficient in English, nor familiar...
Read more

We recently returned from a three-week trip in Patagonia, mostly in Chile. Planning the trip and working with this touring agency was challenging; we spent many hours researching the itinerary, the tours and hotels recommended, even double-checking their final vouchers. This was all due to having picked up discrepancies on the initial draft of the itinerary and along the way. At times we wondered why we're paying them the fee?!
Our tour operator was not proficient in English, nor familiar with the places we planned to visit, which made it difficult to communicate in real time, frustrating once we arrived at our destination(s), or complete the tours they recommended. Most of the tours (5 out of 8) were not detailed and they missed the mark on punctuality, safety, quality and not being matched to what we had requested. One tour in particular, ~23 Km hike to- and around a volcano was inappropriately designed for our group, critical information was not provided until our pickup, and we had to terminate it early.
All airport and hotel transfers were adequate and on time.
Visiting Chilean Patagonia was an experience we will not forget; interesting history, diverse culture while the scenery is amazing, spectacular and mesmerizing. Being there made us forget about the logistics so poorly managed by this agency,

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

stars awarded ONLY for the location; rooms are quite small and bathroom even smaller. we arrived on an unusually warm day (over 32C/90F) and they could offer a standing rotating fan, as there is no AC. great location walking distance to town and beach

Authenticity & Character
Location
Staff
Cleanliness & Comfort
hotel was clean however, small rooms, bathrooms and no AC
Hotel Plaza El Bosque Ebro
Santiago

great location, nice rooms/suites; appreciate the espresso coffee machine in the room. rooftop restaurant for breakfast with mountain views is amazing. exquisite walking area in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas

Great location if you have a view of the straits and the beach

Authenticity & Character
Location
if you have a view of the straits and the beach
Staff
Cleanliness & Comfort
rooms are bit small
NOI Indigo Patagonia
Puerto Natales

Great location and decent restaurant fare.

Authenticity & Character
Location
just make sure you get a fjord view; else you will be looking at a wall or someone's back yard
Staff
Cleanliness & Comfort
Rochester Bariloche
San Carlos de Bariloche

the lake view albeit across the dusty main road, is very nice if you have a terrace. this hotel does not have a restaurant on site; you have to walk to a nearby hotel on the side of the main road in the dust as there are no paved walkways.

Authenticity & Character
add a restaurant to the property
Location
this hotel is 7Km (~4.4mi) from downtown
Staff
the staff was accommodating and helpful at times
Cleanliness & Comfort
Activity Reviews
Victoria Island & Arrayanes Forest - Navigation
Victoria Island & Arrayanes Forest - Navigation
Argentina

stars awarded ONLY for the scenery. this tour was improperly planned for our group. the one-day tour includes 3-4 hrs on Victoria Island which is mostly waiting on the dock for the boat to take you back. there is another shorter tour, which we found out about after we arrived and which would have been better for us. we were unable to change it since it was planned by kimkim with a 3rd party. throughout the tour we were rushed due to many tours arriving at the same time, to the point of being uncomfortable. while the Arrayanes forest is interesting, we were not allowed any time there to fully enjoy it. likewise for Victoria Island; the signage is poor, to the point that you cannot hike on your own. our guide chose not to speak English (Jessica) so for us this tour was a major waste of time and money.

Quality of Experience
Guides, Drivers and Staff
Transport
Short Circuit
Short Circuit
Bariloche

a good way to visit, albeit lacking sightseeing downtown. the pickup from the hotel was 45 min late. view from the top was magnificent

Quality of Experience
Guides, Drivers and Staff
Transport
Andean Lakes Crossing (Todos Los Santos Lake-Villa Peulla-Lake Frías to Bariloche) One way to Bariloche
Andean Lakes Crossing (Todos Los Santos Lake-Villa Peulla-Lake Frías to Bariloche) One way to Bariloche
Chile

this tour is a MUST albeit long, with many transfers and guides some of whom do not speak English. it was adequately planned however, little to no information is provided at any time. this tour does not provide a guide for the entire trip. at one lake crossing after arriving in Argentina, the guide and driver left us at the dock to wait on a boat that arrived more than an hour later.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Puerto Varas

this tour was improperly designed and planned for our group. no details were provided and critical information was only available when we got picked up. after an hour or more drive, we arrived at the trailhead only to be informed that the trek is ~23 km (14mi), with the first section on a steep incline of rough gravel, in the sun and at a time when insect (large horse-fly biting insects) activity was at its peak. after a grueling short ascent, we stopped at a log cabin where it was decided to terminate the tour and return to the hotel. there is no value add to be around the base of the mountain when you can view the spectacular site from town

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Estancia La Península Full Day
Estancia La Península Full Day
Puerto Natales

this tour was properly managed; nice experience at the ranch and the lamb was delicious. we were fortunate with great weather. we felt rushed; we would have liked to stay there longer

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

this tour was improperly managed by the touring company, and no details were provided. the pickup was scheduled too late, which forced the driver to go at unsafe high speed on the 2-hr trip to the ferry area. the driver did not speak English. once he dropped us off, there was a 40-minute hike through the woods and over an open stretch of beach where the winds were gusting at over 50 mi per hr (80Km per hr). everyone was huddled into whatever seat was open; very crowded. 2 stars only for viewing the glacier close up

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

this tour was properly managed and adequate pickup; reserved upper deck on the ferry and tour operators guiding you throughout the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff

Melbourne Sydney 10 days
Australia | Jan 12 - Jan 23, 2026

G
Geoffrey B.
United Kingdom | Reviewed on Feb 02, 2026

Overall an enjoyable trip but we were disappointed by a lack of attention to detail and a few sub optimal recommendations which should not have occurred.

Local specialist: Paula Adams

Plan B
Philippines | Jan 11 - Jan 25, 2026

Diana
Diana V.
Flagami, FL | Reviewed on Feb 02, 2026
All locals were very kind and friendly. All drivers except for one showed up on time. This one driver said he was told to be there at 8:00 per the company and our itinerary said 7:00.
Excursions were not always as represented. Example the firefly evening was supposed to be two different boat rides into the bay for a
dinner on a floating restaurant followed by view of the city lights and then the fireflies. In reality it was a river boat ride on a small skip. We never saw the bay or a...
Read more

All locals were very kind and friendly. All drivers except for one showed up on time. This one driver said he was told to be there at 8:00 per the company and our itinerary said 7:00.
Excursions were not always as represented. Example the firefly evening was supposed to be two different boat rides into the bay for a
dinner on a floating restaurant followed by view of the city lights and then the fireflies. In reality it was a river boat ride on a small skip. We never saw the bay or a floating restaurant, it was a buffet on land.
Island hopping in El Nido was amazing however was not as represented. We were told we would go to Big Lagoon, Entalula Island, Helicopter Island, Snake Island and Cadlao Lagoon. The above islands are actually a combination of 4 different tours and we were only able to see 2 of these locations.
The ATV ride was 90% city streets.
The Bohol Countryside Tour was great however we were unable to do the add on cable car tour due to our driver picking us up one hour late. This was not the drivers fault but a time issue between pick up company and Kimkim.
We were scheduled for a sunset sailboat ride and we were told our time was up 10 minutes before sunset.

Local specialist: Sarah Lindsay

Our guide Leena was amazing. The depth if kn...
Thailand | Jan 23 - Jan 30, 2026

La'Toya
La'Toya L.
Ashburn, VA | Reviewed on Feb 02, 2026
Our guide Leena was amazing. The depth if knowledge and passion she had about the culture and history of Thailand made the tours extra special. The specialist was very attentive during our trip and responded quickly to all questions we had during our trip . I would definitely recommend booking with kimkim. Read more

Our guide Leena was amazing. The depth if knowledge and passion she had about the culture and history of Thailand made the tours extra special. The specialist was very attentive during our trip and responded quickly to all questions we had during our trip . I would definitely recommend booking with kimkim.

Hotel Reviews
Sri Panwa Phuket Luxury Pool Villa Hotel
Phuket

Beautiful views, amazing room layouts. This location is in a more quiet part of Phuket which allows for some time for peace and tranquility. The spa service was amazing and the views at the bar and restaurant are breathtaking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Quart Ruamrudee
Bangkok

Budget friendly hotel, in the city, with a great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
John Gray's - Hong by Starlight
John Gray's - Hong by Starlight
Phuket

This is a must do activity. Beautiful views of the islands , exploring caves, and hidden ecosystem.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Bangkok by local transfers and walking tour including Chatuchak
Exploring Bangkok by local transfers and walking tour including Chatuchak
Bangkok

Our tour guide was wonderful. The temples were amazing and I enjoyed learning the culture of Thailand.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandi Luvis
Sandi
Sandi Luvis
Local specialist in Thailand | Replied on Feb 02, 2026

Hi La' Toya,
Thank you so much for the lovely feedback!
We're so happy to hear Leena made your trip extra special with her knowledge and passion for Thai culture and history. That’s exactly what we love about our guides! It’s also great to know about the specialist and we’re really glad you felt taken care of.

Thanks again for recommending kimkim – it means a lot to us! Hope you’ll come back to Thailand someday.

Warmest regards,
Sandi

Everyone we interacted with was amazing from ...
Peru | Jan 24 - Jan 29, 2026

Wendy
Wendy F.
| Reviewed on Feb 01, 2026
Everyone we interacted with was amazing from picking us up in Cusco and getting us to security, on every flight we took. The Finca lodge was quite nice. Beautiful grounds. Our Jungle Pro guide, Freddy was very knowledgeable and made sure we got to see and learn about wildlife and plants and trees, including ants and termites and spiders, as well as so many birds. The boat captains and staff at the lodge were also very good. On to Lima, again very smooth pickup and delivery to airport. Nancy,... Read more

Everyone we interacted with was amazing from picking us up in Cusco and getting us to security, on every flight we took. The Finca lodge was quite nice. Beautiful grounds. Our Jungle Pro guide, Freddy was very knowledgeable and made sure we got to see and learn about wildlife and plants and trees, including ants and termites and spiders, as well as so many birds. The boat captains and staff at the lodge were also very good. On to Lima, again very smooth pickup and delivery to airport. Nancy, our guide for the tour of Baranco was so knowledgeable about the history of Peru and the Baranco as well as being very friendly and a joy to spend the day with. We could not be more pleased with the entire trip. Thank you for your thorough planning.

Hotel Reviews
Hotel Limade
Lima

Nice new hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca Sachabacayoc

Friendly staff. Lodge and rooms are nice. Well screened to minimize mosquitoes. Food was good. We were pleased

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Finca Sachavacavoc -  Farewell Amazon
Finca Sachavacavoc - Farewell Amazon
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D1 - Venturing into the Amazon
Finca Sachavacavoc - D1 - Venturing into the Amazon
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Art and Local Cuisine in Bohemian Barranco
Art and Local Cuisine in Bohemian Barranco
Lima

Nancy was awesome. We learned a lot of history about Peru and the Baranco. Toured beautiful buildings and restaurants and galleries and met many wonderful people there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy

Not happy with trip. Booked kimkim trip with...
Patagonia | Jan 27 - Feb 1, 2026

H
harish p.
Dallas, TX | Reviewed on Feb 02, 2026
Not happy with trip.
Booked kimkim trip with premium price for personilized trip experience. But found out that the whole trip was shared with 20-30 other people. It was not a pleasant experience at all. Will not go back to kimkim.
Read more

Not happy with trip.
Booked kimkim trip with premium price for personilized trip experience. But found out that the whole trip was shared with 20-30 other people. It was not a pleasant experience at all. Will not go back to kimkim.

Activity Reviews
Full-Day Safari Azul to Perito Moreno Glacier
Full-Day Safari Azul to Perito Moreno Glacier
El Calafate

It was a shared trip and have to be with another 30 people. Did not enjoy it.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Lago del Desierto: Boat trip and Trekking
Full-Day Lago del Desierto: Boat trip and Trekking
El Chaltén

It was shared trip so we have to wait for another 15 people for whole day. Not expecting this kind of trip

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Feb 03, 2026
Dear Harish, Thank you for sharing your feedback with us. We truly value hearing from our guests, as it helps us ensure our services align with their expectations. We were surprised to receive your 1-star review, as we remained in close contact throughout your journey, and no concerns were raised with us at the time. While the services provided were exactly as outlined in your planning documents and final vouchers—where they were listed as shared—we truly regret that this led to a negative... Read more

Dear Harish,

Thank you for sharing your feedback with us. We truly value hearing from our guests, as it helps us ensure our services align with their expectations.

We were surprised to receive your 1-star review, as we remained in close contact throughout your journey, and no concerns were raised with us at the time.

While the services provided were exactly as outlined in your planning documents and final vouchers—where they were listed as shared—we truly regret that this led to a negative experience for you.

We would like to clarify the details regarding your arrangements. The services confirmed for your itinerary were shared group tours, as outlined during the booking process. Furthermore, the final travel documents and vouchers sent prior to your arrival also specified that these were shared services. At no point during our communication or in the documentation provided were these tours described as private.

Had we been made aware of your preference for private services while you were in Patagonia, we would have been more than happy to offer an upgrade to private tours, subject to availability and cost adjustments, to better suit your expectations.

Regarding the navigations in El Calafate and El Chaltén (specifically the Perito Moreno crossing and the Vespignani Glacier viewpoint), please note that these are operated by specialized local providers. Due to the unique nature of these routes, these vessels accommodate a larger number of travelers and are not operated as private charters unless specifically requested in advance.

We sincerely regret if there was any personal misunderstanding regarding the privacy of these tours. Our goal is always to provide a seamless experience, and I am sorry to hear that this aspect did not meet your expectations.

We truly hope that despite this, the breathtaking landscapes of Patagonia left you with wonderful memories.
Warm regards from Buenos Aires,
Mery

An outstanding trip to highland Ecuador and the Galapagos Islands
Ecuador | Jan 17 - Feb 1, 2026

Chris
Chris B.
San Jose, CA | Reviewed on Feb 01, 2026
We had a superb trip to Ecuador, organized by local specialist Paul. We began in Quito and traveled to Cuenca, seeing the Andes and rural areas in between. The hotel accomodation and food was varied and excellent, particularly the colonial style hotels in the larger towns. We were particularly interested in seeing traditional weaving, and our guide/driver David Galarza went "above and beyond" to track down weaving communities for us. We were able to try our hand at weaving and dyeing in a... Read more

We had a superb trip to Ecuador, organized by local specialist Paul. We began in Quito and traveled to Cuenca, seeing the Andes and rural areas in between. The hotel accomodation and food was varied and excellent, particularly the colonial style hotels in the larger towns. We were particularly interested in seeing traditional weaving, and our guide/driver David Galarza went "above and beyond" to track down weaving communities for us. We were able to try our hand at weaving and dyeing in a couple of places (Otavalo and Gualaceo) and we would absolutely recommend this to anyone interested in traditional crafts. The national park at Cotopaxi is also a wonder. We finished our trip with a few days in the Galapagos islands, which live up to expectations with wildlife and much else to see. Thank you David and Paul!

Hotel Reviews
Hotel Cucuve
Puerto Ayora

A fine little hotel in an excellent location near to the main street, within easy reach of shops and restaurants. Friendly, informal service and spacious, clean rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Santa Lucía
Cuenca

A wonderful Spanish colonial hotel in the central part of Cuenca, a charming city. Food, decor, location and service are all excellent.

Authenticity & Character
Spanish colonial decor, with great nearby bars and restaurants, near to the main square and cathedrals
Location
In the heart of old Cuenca
Staff
Cleanliness & Comfort
Inti Sisa
Guamote

A great hostel in Guamote, a place that is well worth a visit for its market. Basic rooms, good food and friendly service, interesting decor, activities for travelers. Recommended, especially for independent travelers.

Authenticity & Character
Location
Guamote does not have a lot of hotels, this is perhaps the only one catering to international visitors
Staff
Cleanliness & Comfort
Hosteria La Andaluza
Riobamba

Quirky, over-the-top colonial style decor. Fascinating place and well worth an overnight stay. Good food and friendly staff

Authenticity & Character
The hotel houses the owner's large collection of memorabilia, from old gramophones to radios and beyond
Location
Staff
Great service
Cleanliness & Comfort
Patio Andaluz
Quito

A wonderful Spanish colonial hotel in the heart of Quito, with excellent food, rooms and service. Recommended.

Authenticity & Character
Spanish colonial architecture and decoration
Location
In the center of the old town
Staff
Excellent service
Cleanliness & Comfort
Activity Reviews
Exploring Cuenca
Exploring Cuenca
Ecuador

Cuenca is a wonderful city with a Spanish colonial heart, great bars and restaurants as well. Lots to enjoy, but the Negroni rooftop bar with spectacular views of the old cathedral is a highlight.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Villages Around Cuenca
Discover Villages Around Cuenca
Cuenca

We visited the shawl weaving workshop at Gualaceo (about 40 mins drive from Cuenca), where they make traditional shawls (macanas), with ikat designs and macrame fringes. You can see the whole process, and the visit is fascinating. Recommended. We also visited a weaver (Mama Rosa) in Saraguro district. She is about 3 hours drive from Cuenca, and absolutely charming and welcoming. If you are interested in weaving you should also definitely visit her for demonstrations of natural dyeing and weaving on a backstrap loom. Your guide should contact her and her family in advance to arrange.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cotopaxi National Park
Explore Cotopaxi National Park
Ecuador

A spectacular, high-altitude park, underneath the snow-capped peak of Cotopaxi. If the weather is on your side, take the walk around the lake (1-1.5 hours)

Quality of Experience
Guides, Drivers and Staff
Transport
Quito City Tour
Quito City Tour
Ecuador

The old town is beautiful and full of historic churches. A must-see for visitors to Ecuador

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Feb 02, 2026

Hi Chris,

I wanted to thank you for your kind words about David’s guidance, our services, and our country. I’m very happy to hear that you and Sandra had a great time visiting Ecuador and that you had the chance to visit weaving artisans and learn about their techniques. I’m sure you’ll share great stories with your colleagues. As you mentioned, it’s a wonderful experience for anyone visiting Ecuador to learn about these traditions.

I look forward to seeing the pictures you took. I’m sure there are some great memories to share! 🤗

Wishing you all the best,
Paul, your friend from Ecuador

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.