Kimkim Trip Reviews

Andriel was an amazing guide through the sacred valley.
I appreciate the KimKim team for organizing everything, booking all transportation, checking into our flights for us, etc. it made travel worry-free.
The itinerary was spot on.

I booked a trip for our family (two daughters, ages 9 and 11) and husband. My husband and I are both well-traveled (60+ countries, with and without travel agents, staying anywhere from camping/ hostels to 5-star relais chateaux properties). I used KimKim because I wanted to maximize our limited time and make the trip smoother with our girls. Over-all we had a fantastic trip and experienced the culture. We loved many of the recs the agent made: the onsen (3 nights! Worth it), which felt authentic, the Sumo experience, visiting the shrines and temples. We could have passed on visiting Akihabara area (overstimulating) and we added the Mpig cafe and TeamLabs (both shouldn’t be missed and so fun w kids) on our own. The agent was responsive, polite- we had no trouble contacting her. Despite a very successful trip, my over-all rating of KimKim is poor: The massive mark-up (over 30%!) was not justified.

Stupidly, I didn’t double-check prices before booking (in the past, when I’ve used agents, there has only been a 10% +/- markup and I assumed this was standard) and realized much later that there was an over 30% mark-up. I kept hoping the exorbitant price would be made up for by care and attention to detail, but sadly, this was not the case. Here are some examples:

* Booking through the agent made things worse
* We arrived in Tokyo at 9pm, tired and jet-lagged, and informed that our hotel was booked for 3 instead of 4 nights. The hotel was full, and the extra night couldn’t easily be added on, and we were told we would have to change rooms (and downgrade!). Additionally, they had no locked storage area- presenting some logistical challenges and burden. I knew what happened: The original itinerary I booked had us in Tokyo for 3 nights; however, the agent overlooked a small detail- that Sumo was not offered on Sundays (something clearly stated on the website-a red flag then), resulting in a whole itinerary change, adding a night in Tokyo. Apparently, my name was misspelled, and the 3+1 nights were not linked. They said they upgraded us for the 3-night stay, but the room they gave us was identical to the one in our itinerary photo, so that didn’t make sense. Regardless, it ended up working out- someone “cancelled”, we kept the room, but it was stressful and a very disappointing way to start the trip: not worth 30% markup!
* The agent sent us to the wrong location for the sushi-making experience. The new site was several blocks away, and the Sushi place said that they emailed us about the change, but, having not made the booking myself, I was never informed. We ran to the new site and made it a few minutes late.
* The agent sent us to the wrong location for the Samurai sword experience, and it wasn't booked long enough and was heavily overbooked (I think they made a mistake, as the staff looked stressed). This resulted in missing part of the experience. KimKim did refund us that portion of the experience without hesitation- they knew it was a screw up.
* For the Sumo experience, they emailed us photos, but because I didn’t make the reservation, the photos didn’t get sent directly to me, and I had to request them from the agent to get them- not a huge deal, but not VIP. Not worth paying an extra 30%!

* Luggage storage in Kyoto train station was like Hunger Games! We had to store our luggage for a day at the train station so we could make our tours and have time for lunch. I specifically asked the agent if it was easy to find lockers, knowing we had 5 pieces of luggage, and she reassured me they were readily available. Well, 30 minutes of frantically searching in the train station, we secured 5 lockers all apart from one another. Not a big deal, but certainly not worth 30% markup.

* Our two guides were kind, patient, and prompt but they were average in knowledge. They knew the brochure information but did not offer any in-depth knowledge of the areas. No one knew the best places to get food (my husband is vegetarian) or had that back-alley, in-the-know experience that exceptional guides have. Not worth the 30% markup.

* Food recs were non-existent. The agent offered no specific food recommendations based on personal experience, nor did the guides. No one had firsthand knowledge of the restaurants in the heavily touristed areas we were in. The onsen has a very challenging menu as well - we braved it one morning with the Japanese breakfast, but it was so fishy and pickled, it was inedible to us (I normally am an adventurous eater, but this was too much!). The western breakfast was price-fixed with soupy scrambled eggs, weird cuts of meat… For some, this might be a luxury, but for most Western folks, especially those with kids, this is not worth the money. It would’ve been nice to have that firsthand information and have someone give us some recs of nearby restaurants that were open early (very few were open before 9 or 10 am in Arashiyama). Again, all issues we expect while travelling, but by using an agent with a huge markup, these details needed to be managed.

* Hotel recs were hit and miss. We loved the onsen (except the breakfast) because it felt local and authentic. We slept so well! The Karaksa chain hotels were good hotels- clean, good breakfast, but I struggled with the locations. They were convenient next to the train station, but they were not close to cool areas of town, and there weren’t a lot of dining options near the hotel in Osaka.

Over-all, we had a wonderful trip but I would not book through KimKim again- If they are going to charge these prices, every small detail should be managed and they simply were not…. (and even then, 30+ % markup! I blame myself for being so gullible and not fact checking…) All of our tours/ experiences could have easily been booked through GetYourGuide or basic website searches- there was nothing special that KimKim offered that couldn’t be done on your own. Don’t make my mistake! Do your homework on pricing first.

Hassan helped us organise a fabulous trip around Morocco for 7 nights. With our amazing driver and guide Khalid we saw several parts of the country, each beautiful and unique. Our favourite part of the trip was spending a night in Merzouga desert camp, but we also enjoyed Chefchouan, Fez and Marrakesch tremendously. Along the road we got to see some startling wonders like Ait bin haddou and the Todra gorge that look like places from another time.
The trip, the stays, guides and meals were all very well taken care of by Hassan and Khalid.

Planning our trip through KimKim was an incredibly smooth and stress-free experience. The initial setup was simple, and we were quickly connected with our local Vietnam specialist, Camellia, who was an absolute pleasure to work with. She was responsive, accommodating, and consistently offered thoughtful solutions that made our itinerary even better.

Throughout the trip, Camellia and her team (Ms. Thuy) stayed in close contact via WhatsApp and email, always replying quickly and ensuring we had everything we needed. Even during the record flooding that occurred during our visit, they seamlessly adjusted our plans so well that we barely felt any disruption.

Most of the activities and guides arranged for us were excellent, knowledgeable, and easy to understand. Our two favorites were Heidi, a Vespa Food Tour in Saigon, and Ms. Linh, for an all-day City and Food Tour in Hanoi. Both were extremely accommodating by adjusting the tour's destinations based upon our initial feedback. A couple of activities in our itineraries ended up being more tourist-heavy than we preferred, but that was more a reminder for us to be extra clear on our preferences during planning.

Overall, KimKim—and especially Camellia—made our Vietnam trip feel personalized, well-supported, and wonderfully memorable. Highly recommended for anyone seeking a well-organized, locally informed travel experience.

Hotel Reviews

Au Lac Legend Hotel

Ho Chi Minh city

Au Lac Legend Hotel is ideally located within easy walking distance of Ho Chi Minh City’s top attractions, including the Independence Palace, Central Post Office, Ben Thanh Market, and the Ben Nghe Street Food Market. The convenience continues right outside the front door, where numerous local food stalls make breakfast and lunch options incredibly accessible—and for those craving something non-Vietnamese toward the end of their trip, Jollibee is only a block away. The hotel offers several solid amenities, including a small but pleasant pool area with a sauna and an upper rooftop lounge featuring great views. The gym is well-equipped but extremely compact. Rooms are a good size and impressively quiet given the busy surroundings. Staff throughout the hotel, including laundry services, were consistently friendly and helpful. The breakfast buffet was average, and the bar and restaurant offered nice views with a menu that was just okay. Afternoon tea was a thoughtful touch, though not the strongest execution. The biggest inconvenience was the hotel’s single elevator, which often resulted in delays. Overall, Au Lac Legend provides strong value through its excellent location, warm service, and comfortable rooms—despite a few limitations in its amenities and dining.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

White Lotus Hue Hotel

Hue

White Lotus Hue Hotel is well-situated within easy walking distance of Hue’s lively tourist area—surrounded by restaurants, cafes, shops, clubs, the waterfront, and the iconic Truong Tien Bridge. The property shines in its amenities, especially the impressive pool area and what may be the largest, most well-equipped hotel gym I’ve ever seen, complete with an unexpected outdoor mini golf practice range. Staff throughout the hotel, including laundry services, were friendly and accommodating, and the breakfast buffet offered a generous and varied spread. The bar and restaurant boast beautiful views with a menu that’s decent, though not remarkable. Rooms, however, felt a bit small, and the open bathroom concept—with the combined toilet/shower and a raised water threshold—was not ideal and proved easy to trip over. Overall, White Lotus Hue delivers strong value with excellent facilities and service, even if the room layout isn’t for everyone.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hoi An Golden Holiday Hotel & Spa

Hoi An

Hoi An Golden Holiday Hotel & Spa is an excellent choice for travelers who want comfort, convenience, and genuine Vietnamese hospitality just outside the bustling heart of Ancient Town. Its location strikes a great balance—close enough for an easy walk to the main attractions, yet slightly removed from the crowds. Rooms & Comfort The rooms were a standout surprise. Spacious, beautifully designed, and far more luxurious than expected, they offered a relaxing retreat after a day of exploring Hoi An’s lantern-lit streets. Service & Staff The staff deserves special mention. Service was consistently warm, attentive, and thoughtful, creating a welcoming atmosphere from the moment we arrived. Whether arranging transport or providing recommendations, the team went above and beyond. Surroundings & Noise Considerations One thing to note is the large Bia Hoi establishment located right next to the hotel. It’s a lively spot popular with locals for cheap beer and open spit-roasted goat—a fun and authentic experience if you’re in the mood. However, the noise from the crowds can carry into the night, which may impact light sleepers. Overall Hoi An Golden Holiday Hotel & Spa delivers a high level of comfort and service at a great value. If you don’t mind a bit of nighttime noise—or plan to join the festivities yourself—it’s a fantastic base for exploring Hoi An.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dragon Legend Cruise

Hon Gai

Review: Dragon Legend 3-Day, 2-Night Cruise Experience We joined the Dragon Legend cruise directly from Ha Long Bay, though the company also offers convenient pick-up and drop-off options from Hanoi—including a village tour and traditional water puppet show on Day 3—for those wanting a more curated, all-inclusive experience. Check-In & First Impressions: The starting point was serviceable but could use improvements. Amenities were limited while waiting to board, and the check-in process felt awkward at times. Staff called out last names and room numbers in front of the entire group, along with announcing anyone who still had an outstanding balance to pay before boarding—something that could easily be handled more discreetly. Cabins & Comfort: Once on board, the rooms were a highlight. They were remarkably spacious, clean, and offered a comfortable retreat between activities. Dining Experience: Meals were generally enjoyable, with breakfast and the farewell lunch offered buffet-style. All other meals were served family-style, which works well for groups but may feel restrictive for some. That said, the staff is very accommodating and will gladly provide additional portions upon request. Activities & Onboard Programming: For a multi-day cruise, the activities could use some enhancement. The programming felt repetitive—especially if you choose not to kayak both days—leaving some downtime that wasn’t optimally filled. The spa, however, was a pleasant surprise; the therapists were excellent and well worth booking during the trip. Facilities & Common Areas: While the cabins and spa shine, other areas of the boat fall short. The pool area lacked appeal, and the upper lounge deck also felt underwhelming and outdated given the otherwise premium experience Dragon Legend aims to deliver. Disembarkation: Unfortunately, the final experience didn’t end on a strong note. Shuttles that were supposed to take passengers from the pier back to the main terminal never arrived, leaving everyone to walk the distance instead. Luggage retrieval was also slow, with bags taking quite a while to reach the terminal’s baggage claim area. Overall: Dragon Legend provides a comfortable and scenic cruise with standout cabins and excellent spa services. Staff is extremely friendly and welcoming. However, there’s room for improvement in the check-in process, onboard programming, and disembarkation logistics. With a few refinements, the experience could easily match the beauty of the landscape it sails through.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Garden View Court Suites

Garden View Court Suites offers an ideal location in the former District 1, with beautiful views overlooking the Independence Palace and easy walking access to many of Ho Chi Minh City’s top attractions. The service stands out immediately—every staff member is warm, friendly, and genuinely attentive, making the stay feel welcoming from start to finish. While the pool and gym area are pleasant, the presentation via their website photos creates an expectation of greater luxury than what's actually offered. The breakfast buffet is a pleasant highlight, featuring a generous spread of options including an egg station and a comforting pho station. While the suites are spacious and impeccably clean, they do feel a bit dated and reflect more of a mid-tier extended stay hotel. Overall, it’s a comfortable, well-situated choice with standout service and great value.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ancient Town Walking with Street Food Tasting

Hoi An

Our walking tour of Hoi An Ancient Town was the perfect blend of culture, history, and incredible eats. Before the tour even began, our guide brought us to one of Hoi An’s highly recommended tailor shops—one of the many the city is famous for—where we were able to get custom suits and dress shirts made with impressive speed and craftsmanship. From there, we explored the heart of Ancient Town, stopping at beautifully preserved Chinese cultural assembly halls and crossing the iconic Japanese Bridge. Along the way, we sampled a fantastic lineup of local specialties, including banh mi, coconut coffee, Mi Quang, and the uniquely Hoi An dish, Cao Lau. Although a couple of the destinations were clearly geared towards tourists, each stop offered a deeper appreciation of the Hoi An influenced flavors and stories behind the food. The tour wrapped up perfectly timed for us to stay and experience Hoi An’s magical transformation at night, when lanterns illuminate the streets and the famous night market comes alive. It was a memorable, immersive way to experience the charm and culinary richness of Hoi An.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A day trip to the fertile Mekong delta, Ben Tre

Ho Chi Minh City

Our full-day Mekong Delta tour from Ho Chi Minh City offered a rich blend of culture, scenery, and hands-on learning, supported by a private driver, boat, and knowledgeable guide. The stops at a coconut brick factory and a coconut candy production shop provided fascinating insight into local craftsmanship and traditions. A visit to a nearby village added to the experience with a relaxed lunch and opportunities to shop from local vendors. While the overall day was engaging and educational, a couple of the stops clearly catered to large tour groups, which made some moments feel overly staged. Still, the mix of river exploration, cultural learning, and village life made the journey a meaningful way to experience the Mekong Delta.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise

Vietnam

We joined the Dragon Legend cruise directly from Ha Long Bay, though the company also offers convenient pick-up and drop-off options from Hanoi—including a village tour and traditional water puppet show on Day 3—for those wanting a more curated, all-inclusive experience. Check-In & First Impressions: The starting point was serviceable but could use improvements. Amenities were limited while waiting to board, and the check-in process felt awkward at times. Staff called out last names and room numbers in front of the entire group, along with announcing anyone who still had an outstanding balance to pay before boarding—something that could easily be handled more discreetly. Cabins & Comfort: Once on board, the rooms were a highlight. They were remarkably spacious, clean, and offered a comfortable retreat between activities. Dining Experience: Meals were generally enjoyable, with breakfast and the farewell lunch offered buffet-style. All other meals were served family-style, which works well for groups but may feel restrictive for some. That said, the staff is very accommodating and will gladly provide additional portions upon request. Activities & Onboard Programming: For a multi-day cruise, the activities could use some enhancement. The programming felt repetitive—especially if you choose not to kayak both days—leaving some downtime that wasn’t optimally filled. The spa, however, was a pleasant surprise; the therapists were excellent and well worth booking during the trip. Facilities & Common Areas: While the cabins and spa shine, other areas of the boat fall short. The pool area lacked appeal, and the upper lounge deck also felt underwhelming and outdated given the otherwise premium experience Dragon Legend aims to deliver. Disembarkation: Unfortunately, the final experience didn’t end on a strong note. Shuttles that were supposed to take passengers from the pier back to the main terminal never arrived, leaving everyone to walk the distance instead. Luggage retrieval was also slow, with bags taking quite a while to reach the terminal’s baggage claim area. Overall: Dragon Legend provides a comfortable and scenic cruise with standout cabins and excellent spa services. Staff is extremely friendly and welcoming. However, there’s room for improvement in the check-in process, onboard programming, and disembarkation logistics. With a few refinements, the experience could easily match the beauty of the landscape it sails through.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Da Nang - Fly to Phu Quoc

Vietnam

If flying VietJet, highly suggest flying business class. The Skyboss status had its own private check-in desk, its own security line, priority boarding and deplaning with private shuttle (if not connected via jetway). For any checked bags, they're ensured to be off-loaded first. You also get a meal onboard no matter how short the flight. If traveling during peak tourist season, this upgrade is definitely worth it. Vietnam Airlines does have their own check-in lounge in the bigger airports.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Fly to Hue

Vietnam

If flying VietJet, highly suggest flying business class. The Skyboss status had its own private check-in desk, its own security line, priority boarding and deplaning with private shuttle (if not connected via jetway). For any checked bags, they're ensured to be off-loaded first. You also get a meal onboard no matter how short the flight. If traveling during peak tourist season, this upgrade is definitely worth it. Vietnam Airlines does have their own check-in lounge in the bigger airports.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ho Chi Minh City - Cu Chi tunnels - Street food by vespa (private)

Ho Chi Minh City

A full day in and around Ho Chi Minh City offered two unforgettable experiences that I’d recommend to anyone looking to truly understand the city’s past and present. The Cu Chi Tunnels were absolutely worth the visit—especially for anyone interested in war history. Exploring the underground tunnels provides eye-opening context to the Vietnam War, and for an additional cost, the on-site shooting range even allows you to try Vietnam War–era weaponry, adding an immersive (and adrenaline-filled) element to the tour. In complete contrast, the evening Vespa street food tour was an electric and delightful way to experience the city’s modern-day culture. Riding on the back of a scooter through Saigon’s bustling traffic is an experience in itself—made stress-free thanks to skilled local drivers who handle the chaos effortlessly. Our guide, Heidi, originally planned a mix of bars and restaurants, but once we mentioned we wanted to focus on authentic local delicacies, she immediately adapted the itinerary. What followed was an incredible culinary journey through hidden gems and street-side favorites across the city—an experience that felt both personal and perfectly curated. Together, these two tours offered a powerful blend of history, adventure, and culture—making it a standout day in Ho Chi Minh City.

Quality of Experience

Food

Guides, Drivers and Staff

Nhat was a very good guide. His English skills was good but his passion and knowledge of Vietnamese history kept us engaged throughout the tour.

Transport

HCM City arrival - Transfer to your hotel

Ho Chi Minh City

The driver was very friendly and professional. He was waiting outside of baggage claim with printed name sign. I arrived around 11pm so it was great to have this stress-free experience to get to my hotel in HCM.

Quality of Experience

Guides, Drivers and Staff

Transport

we had the most amazing time during our trip to New Zeleand. Monika was of great help! Not only she gave us really good recommendations of places to visit and experiences , but she was also extremely helpful in accommodating changes along the way. Highly recommend this platform and Monika!

Activity Reviews

Doubtful Sound Overnight Cruise (Real NZ) on Navigator or Wanderer

New Zealand

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hobbiton Movie Set Tour

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

Te Pā Tū - Maori Cultural Experience

Rotorua

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)

Rotorua

Quality of Experience

Guides, Drivers and Staff

Transport

Holden and the team at Serendipity created an amazing trip for me in Costa Rica! All the pickup drivers were punctual, friendly and safe. The itinerary fit my interests and needs perfectly and allowed me to have an amazing time.
Holden kept in touch with me throughout my time in CR and made sure everything was running according to plan.
In summary, I had a great trip thanks to the KimKim & Serendipity teams.

Hotel Review

Hotel & Spa Poco a Poco

Monteverde

I already wrote a detailed review of this hotel and its manager Lilian. To reiterate - the hotel was comfortable, clean and had everything I needed. Lily was welcoming, helpful and made me feel at home.

Authenticity & Character

It has an amazing garden with a walking trail.

Location

Beautiful surroundings, close to cafes & restaurants.

Staff

Lily

Cleanliness & Comfort

Activity Review

Arenal Hanging Bridges Guided Walk

Arenal/La Fortuna

Alex was a very fun and good guide who helped me overcome my fear of heights.

Quality of Experience

Guides, Drivers and Staff

Transport

I gave Angel an almost impossible task, which was to see all the best places in Chile in 30 days. So, he delivered, and then some! To get it all in, we ended up at 32 days, and we covered so many amazing places in this amazing country!

We started our journey in Vina del Mar. This beautiful area is right on the Pacific Ocean, with numerous great choices on where to dine. It was a nice place to recharge after the long flight to Santiago. Our next day was right next door, with a tour of the UNESCO World Heritage Valparaiso. Our guide was Grex, and he led us through this famous city, showing the architecture and street art across this unique colorful town. We tasted local foods, and met many of the famous street artists. Very cool!
Next we did some wine tasting in the Casablanca Valley, and had a cooking class in Santiago with Angel's awesome wife, Jennifer. The food "we" made was wonderful!

Our next leg of our trip was flying to Rapa Nui (Easter Island) for 5 nights. What an incredible place! You just have to see the island to appreciate how special it is. Our guide was Andres, a lifetime resident and island researcher. His knowledge and insight made the tours exciting. We stayed in the in town so we could walk to dinner, and meet the locals, and see the indescribable sunsets. We also scuba dived and saw the local dance show...something I did not expect to enjoy, but really did!

Atacama was next! What a contrast to Rapa Nui! We had another strong tour guide (Marco) who took us to Laguna Cejar (salt lagoon), where we had some amazing pictures of the valley, and floated in the salt waters! The next day we hiked a little known canyon with Andrej. The river was flowing strongly, with lots of small waterfalls. We had to scale the walls in a few spots. It was a blast, and we saw no one the entire hike! We finished one day with a horseback ride during sunset. Our last day we traveled to Puritama Hot Springs, high up in the mountains. It is a series of pools fed by warm spring waters. Really nice!

Next we flew to Balmaceda, got a rental car, and drove to Puerto Rio Tranquilo. This drive was one of our favorites, as the area is a series of gorgeous valleys, mountains, and rivers. It is lightly populated, and 2/3 of the roads are dirt. We stopped a lot. We saw the endangered huemul deer, and 3 condors. The town we stayed in was very small, but had a wonderful restaurant. The highlight here was kayaking to the Marble Caves. The water in these glacial lakes is so clear, and our guide, Victor, was outstanding...we did not even get wet! From here, we drove to Coyhaique, where we took a catamaran to some hot springs on the side of a fjord. Incredible!

We then flew to Puerto Montt, and drove to Huilo Huilo Reserve. Note that these roads were very easy to drive. The few hour drive was beautiful, and the scenery was great. In Huilo Huilo, we stayed in a very unique hotel (it was round, with trees in it and a stream running through it!), with a great restaurant. We hiked a lot here. The rivers were flowing strong, and the numerous waterfalls were amazing. A very relaxing area. We then drove to Puerto Varas next. It is a popular tourist town for both Chilean and international visitors. The lake is the 2nd largest in Chile. From our hotel we could see the amazing volcanos and snow capped mountains. Here we did a challenging and fun hike at the base of a volcano called Desolation Pass. And we ended this leg at the hot springs in Termas del Sol.

We then flew to Punta Arenas. For being so far south, we were surprised by the size of the town, as well as the beautiful architecture downtown. Here, we boarded a catamaran, and headed out to Magdalena Island, where we spent time with penguins! We then took a bus to Puerto Natales, about a 3 hour ride. Here, we had a boat ride to visit Serrano Glacier. Very nice! From here, we drove to Torres del Paine, the iconic view of Patagonia. The hotel was wonderful (Hotel Lago Grey). where we had endless views of the mountains, and sat right on the edge of the glacial lake.

We then flew back to Santiago, where we had a special dinner high up on a rotating restaurant (Giratorio). The next day we drove our rental to Colchagua, where we visited VIK. We had a wonderful 7 course lunch here, which lasted almost 3 hours, with plenty of wine tasting! The next day we visited Vina Santa Cruz, another beautiful winery in this area. Before heading back to Santiago, we visited the lush and beautiful Maipo Valley, where we hiked and rode horses.

Our last day we visited downtown Santiago. This took us to main plaza, as well as walking through the fruit and vegetable markets. We ate and enjoyed the afternoon, and had a final light snack and wine with Jennifer at a hillside with a great view of Santiago. A great way to end a great trip!

A couple of thoughts-
1) We used private tour guides in a number of places. We found them to be very good, and they could focus on us. With so many international visitors, many tours end up repeating things in at least 2, or more, languages. This obviously takes more time.
2) Car rentals were easy, and allows you to stop where you wanted. We found the road infrastructure to be very good.. While roads in some areas were not paved (including Torres Del Paine), they were still maintained.
3) With Angel as our specialist, he could set up just about anything we wanted...and he also set up things we did not know we wanted! He and his staff, especially Gabi, responded to questions and requests immediately. We were very happy with how they set up and guided us through our adventures!

My husband and I thoroughly enjoyed our rice terraces hike in the Ifugao and Mountain Provinces. Our guide with Uncharted Philippines, Jody, was knowledgeable about the area and had local connections in the villages. The itinerary had to be flexible so soon after Super Typhoon Uwan, and Jody and Cami, our Kimkim representative, worked together to make a safe ad memorable experience. We highly recommend Ki.kim and Uncharted Philippines for a unique, one of a kind experience.

Sandy did a phenomenal job of planning our trip to Japan. Never having experienced Japan I knew nothing of best places to go for our interest and methods of traveling. The hotels were picked to our specifications, we care about both location and quality. We had expert private guides who took us places and helped us manage where to eat for our special diets. Everything went according to plan and we are currently planning another trip with KimKim.

The experience of contacting kimkim to find the right itinerary was really easy. So many options and so many ways to search the kind of itinerary you want. That helps planning really easy. As soon as we decided on 5 days of northern Marocco , we got connected to our local contact in Marocco, Mohammed. Communication was easy and we were able to create itinerary with details we preferred. The week before the trip , Mohammed connected us with Said, who was managing our trip. Same experience, easy communication , I was always able to contact him. When I wanted to make a little change , Said took care of it right away. Our driver , Sofianne was wonderful, very gentle and kind guy , who is also an amazing driver and very helpful. We felt relaxed and safe the entire time we moved from city to city. Our tour guide in Rabat, Hasannia and Sharif in Fes were very knowledgable . They know everything relevant to the place or city that they were guiding us in. We learned a lot and we enjoyed exploring Rabat and Fes with them. Couldn’t have asked for better guide. Overall, we were very satisfied with how our trip came to be. Would definitely recommend everyone involved

Activity Reviews

A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes

Morocco

It was a long drive , but The drive felt seamless and relaxed and we were really happy to be able to stop in all of those places. Volubilis, was truly and amazing place to see. One of the more complete Roman city ruins. We had a guide, Karim who helped us learning about what we were seeing and that added more to the experience .

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Fez Medina

Fes

Sharif was very knowledgable and he knew the layout of the Medina in Fes really well. Not once did he hesitate about where to turn in a city that really feel like you are inside a giant labyrinth. But beyond that, he knows about all historical and current information relevant to Fes and Marocco in general, making the whole experience really pleasant and we were able to learn a lot during our short visit. Couldn ‘t have gotten a better guide.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A Guided Exploration of Rabat

Rabat

Hasannia was very knowledgable , she knows a lot not just about Rabat but any relevant historical and current information related to Marocco. We learned a lot and she patiently took us around . Had a great time

Quality of Experience

Guides, Drivers and Staff

Transport

I had an absolutely wonderful trip to Norway! The itinerary was well planned and clearly laid out by my guide, Roy. All of my hotels were in great locations and had good accommodations. The transports for travel between towns and destinations were on-point and led to a stress-free vacation. In Bergen I experienced local history and culture by visiting Fantoft stave church and Bryggen. I got to see amazing views in Flam from my hotel room window and with the Stegastein viewpoint. I toured a viking village (something I hadn't even known existed), and had a viking dinner. I had a great experience in Norway and with KimKim.

This was a GREAT trip! KimKim, Aline, and her team listened and planned based on what we wanted. Nothing was preconceived! We had a little hiccup at our last hotel and they hopped on the phone and took care of it immediately. We highly recommend using the car services they planned for us - we felt very taken care of and very safe. Aline and team checked in on us and made sure we had all the contact information we needed. It was truly a great experience and I highly recommend using KimKim's services.

Lucie, our local specialist, helped us plan an amazing weeklong family trip (2 parents + 2 teenage children) to Germany! She was very detail oriented, attentive and communicative throughout the planning process, and our trip went seamlessly thanks to her! We flew in, took a train midway through the trip, and on the last day traveled via rental car, and Lucie booked and scheduled everything so precisely. We were so grateful for all the work she did to organize things so we could just enjoy our family time!

In Germany, we visited Berlin, Munich and Fussen. In Berlin, highlights were a private walking tour of historic sites with Paul, our guide; a tour of the Berlin Story Museum; and a tour of the Natural History Museum. In Munich, shopping at the Marienplatz Christmas Market; dinner at Hofbrahaus; and a tour of the BMW Museum. Lastly, in Fussen, a tour of Neuschwanstein Castle with stunning views of the Alps.

We would highly recommend visiting these sites in Germany and working with Lucie to anyone!

Hotel Reviews

Hotel Hirsch Füssen

Füssen

-The quadruple room is an absolute perfect fit for a family of four -The hotel is directly across from the walkable, quaint town square as well as a convenient supermarket -It was so sweet to find as a welcome gift a packet of gummy bear candies on every pillow in the room

Authenticity & Character

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Staff

Cleanliness & Comfort

Hotel Bayerischer Hof

München

-At the center of all the action in Munich -Terrific breakfast buffet -Big, luxurious bathrooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Titanic Gendarmenmarkt Berlin

Berlin

-At the center of all the action in Berlin -Terrific bar -Very comfortable beds

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private Essential Berlin Tour: Landmarks Highlights & History

Berlin

-Paul, our guide, was kind, attentive, patient, and very knowledgeable -We loved that this was a walking tour; it felt more authentic and interactive as a result -Stops at historic sites (e.g., Brandenburg Gate, Checkpoint Charlie) as well as fun locales like the Rausch Chocolate Shop

Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.

Hotel Review

Sauvé Casa Boutique

Oaxaca

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Oaxacan Handicrafts Route

Oaxaca

Quality of Experience

Guides, Drivers and Staff

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Monte Alban (Half Day)

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Casa Azul - Museum Frida Kahlo

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Mercado San Juan

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

The National Museum of Anthropology - Guided visit

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Teotihuacan site with and English speaking guide

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Hot air balloon ride over Teotihuacan

Mexico City

Quality of Experience

Guides, Drivers and Staff

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Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

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City walking tour

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Christine was personable patient and reliable. I wish she could plan my whole life! I enjoyed working with her

Doris did such a great job planning our trip. She put us as the most wonderful hotels, paired us with great guides who knew the city well & went above & beyond to make our trip a wonderful experience. We felt so cared for and had awesome communication all the way through. I highly recommend Doris.

Hotel Reviews

Peridot Grand Luxury Boutique Hotel

Hanoi

Authenticity & Character

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Staff

Cleanliness & Comfort

Ibis Saigon Airport

It was helpful to be so close to the airport but the place itself is no frills.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Park Hyatt Saigon

Ho Chi Minh City

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Sai Gon city sightseeing

Ho Chi Minh City

Loved our guide so much. He had such a great personality & we learned so much from him

Quality of Experience

Food

Guides, Drivers and Staff

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Review for KimKim 1 December 2025

My wife and I decided to sponsor a family trip to Spain. Our trip would be for a week for the 6 of us. Our planning time with KimKim and agents, Alfonso and Uhaina was very easy. We established our basic budget, hotel preferences, transport needs, and places to visit. The communications were by text and went very well. We opted out of having our local transportation needs met by the trip provider. We were confident that we could use the metro and cabs. Indeed, we found the metro and taxis easy to use. We did request airport transfers, and they were provided, with good drivers and nice cars, meeting us right on time and in the right place.
Unfortunately, I took a hard fall on our second full day and had to spend the night in the emergency room in Barcelona. I was unable to continue with the remainder of the trip, which included several site visits and a three-day trip to Seville. KimKim made all of the necessary adjustments.
We did not get refunds on any flights, events, or hotels that were cancelled. In addition, there was no hospital insurance, a fact that we knew from the beginning.

KimKim helped us make the most of a difficult time, and I would recommend them to a friend.

We had an absolutely wonderful trip to Madrid and the canary islands. Our accommodations were perfect and our excursions were excellent. Of note we very much enjoyed the wine tasting in Las Vegas Madrid and stargazing in Las Palmas.

Our family trip of 16 was absolutely incredible, and we loved every suggested location and hotel. Our guide, Hamid, and our driver were truly the BEST! They went above and beyond to make us feel safe and to ensure that all of our needs were taken care of — including those of my 5-year-old son. THANK YOU for making this trip unforgettable!

Our trip to Brasil was absolutely wonderful. Each city we visited offered something uniquely beautiful (Sao Paulo, Paraty, and Rio)—from vibrant streets and stunning landscapes to rich cultural experiences that left us inspired. We were especially touched by the warm, kind-hearted guides (John- Sao Paulo, Lucas- Rio, and Gusto our driver) and knowledge-driven experts who accompanied us along the way. Their passion, interaction, and care added so much depth to our journey.
Every moment felt memorable, and the seamless planning made the experience even more enjoyable. Thank you for an unforgettable trip. We would happily use KimKim's assistance again for future adventures!

Hotel Review

George V Casa Branca

São Paulo

Thank you for you patience and accomodations, thoroughly enjoyed our stay

Authenticity & Character

Enjoyed the vibe, a great start to the journey we took through different parts of Brasil

Location

All you need is near by!

Staff

Accommodating and attentive to our families needs and very respectful.

Cleanliness & Comfort

Clean, and comfortable especially after a day of travel. Thank you

Activity Reviews

Corcovado & Christ the Redeemer Tour

Rio de Janeiro

This tour was truly mesmerizing from start to finish. Christ the Redeemer was absolutely fascinating—an awe-inspiring sight and a wonder of the world that feels almost unreal when you’re standing beneath it. The entire experience felt like a once-in-a-lifetime moment, something I know I’ll carry with me forever. A wonderful tour that left me breathless in the best way.”

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to the Sugar Loaf & Rio City Tour

Rio de Janeiro

This tour through Rio and up to the heights of Sugar Loaf became the shining highlight of my time in Brasil. Every moment felt like stepping into a living tapestry—rich with culture, layered with history, and framed by sweeping views of the bay that seemed to stretch into eternity. Standing above the city, wrapped in its golden light, felt like a once-in-a-lifetime gift. For anyone coming to Brazil, this experience isn’t just a tour—it’s a breathtaking journey you’ll carry with you long after you’ve left

Quality of Experience

Guides, Drivers and Staff

Lucas and Gusto, thank you for making this adventure so memorable.

Transport

Walking Tour of Paraty

Paraty

Paraty was such a beautiful city. The walking tour gave us great insight into its history and cultural relevance. We loved it—informative, engaging, and wonderfully interactive!

Quality of Experience

Guides, Drivers and Staff

We loved Rafa, interactive and knowledgeable. Thank you so much

Transport

São Paulo Express

Brazil

Loved the tour—exciting, engaging, and filled with so many fascinating historical highlights. Every stop added something special to the experience.

Quality of Experience

Guides, Drivers and Staff

John was exceptionally kind and wonderfully interactive throughout our journey. His passion for his country was evident in every story he shared and every place he introduced us to. We especially loved the historical sites he guided us through—each one brought to life with his knowledge and enthusiasm. Thank you for such a wonderful and enriching experience.

Transport