Kimkim Trip Reviews

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(3,622 reviews)
Read 3,622 verified reviews by travelers who booked their trip on kimkim.

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Kimkim team has provided excellent service. A... · Peru - Mar 10 - Mar 15, 2020

Traveler: Galina R. - Local specialist: Liz Karen L. J.

Kimkim team has provided excellent service. All scheduled activities were in time, shared guided tours were well organized and well performed. Did not have any problems while visiting Peru. Thank you and special thanks to Liz / my coordinator, who put whole package together. She even brought me a Bday gift, which was very kind of her.

Andrew

Cusco Region with Julio... · Peru - Mar 7 - Mar 12, 2020

Traveler: Andrew L. - Local specialist: Nicholas Cino

Julio was an excellent tour guide who grew up in the Cusco region and was like traveling with a family friend. He was knowledgeable about the various ruins we visited and provided great advice on dietary choices and knew when to push and when to back off on physical challenges with the high altitude. Our five days of hiking allowed for a good understanding of the region along with the natural resources, the local food and the people. This trip was customized to our desires by KimKim and I... read more

Julio was an excellent tour guide who grew up in the Cusco region and was like traveling with a family friend. He was knowledgeable about the various ruins we visited and provided great advice on dietary choices and knew when to push and when to back off on physical challenges with the high altitude. Our five days of hiking allowed for a good understanding of the region along with the natural resources, the local food and the people. This trip was customized to our desires by KimKim and I could not imagine a better experience in this region. Machu Picchu was awesome but our 15 mile hike from Chinchero to Coya was truly the highlight. Judeas, our driver, was always prompt and professional. A great vacation!

Nicholas Cino profile photo
Nicholas Cino, local specialist, responded to this review:

Hi Andrew!
Thanks for the great review. I've very happy you had a great time with Julio! He is great! And I makes me really happy too that you liked our trip layout! Huchuyqosqo is a great hike! Good job with it! Next time you must try our Ausangate hike!
All the best, Nicholas

This was a 5 plus star experience! · Peru - Mar 7 - Mar 14, 2020

Traveler: Jeff S. - Local specialist: Steve Wilson

This was a 5 plus star experience and completely exceded my expectations. Steve worked with me with my times and desires. For example, I had no desire to spend time in Lima and wanted to maximize my time in the Jungle. Steve worked it out. We customized our time to spend it in the Sacred Valley, Macchu Pichu, and the have a jungle experience. We arrived and were greeted by our guide Aldo and Paul, the driver. They were awesome and were always doing all they could to make our experience... read more

This was a 5 plus star experience and completely exceded my expectations. Steve worked with me with my times and desires. For example, I had no desire to spend time in Lima and wanted to maximize my time in the Jungle. Steve worked it out. We customized our time to spend it in the Sacred Valley, Macchu Pichu, and the have a jungle experience. We arrived and were greeted by our guide Aldo and Paul, the driver. They were awesome and were always doing all they could to make our experience great. Aldo grew up in the region and was completely an expert on the region and history. I left feeling like I have new friends too! Then to Puerto Maldonado where we met Freddy and the Junglepro team. We boarded a river boat, headed up the river to a charming jungle cottage. The boat driver was exceptional! Freddy was too as he had worked on the land the cottage was on long before. Freddy is a tracker, not just a finder and we were able to see amazing wildlife. We even were able to find a jaguar, spider monkey, and Freddy even yanked a caimen right out of the water with is bare hands! Again, we had a guide that was interested in making our experience special an I left feeling like I had another friend. Aspiring Adventures did a great job and my experience with my son was great memories made! Thanks!
Jeff

Made it easy to do a bit more of an adventure... · Patagonia - Mar 2 - Mar 12, 2020

Traveler: Brian O. - Local specialist: Laura McAfoos

Made it easy to do a bit more of an adventure than the normal vacation.

Thomas

Where do I begin? Just WOW! · Morocco - Feb 27 - Mar 7, 2020

Traveler: Thomas H. - Local specialist: Yassine Echcherki

Where do I begin? Every aspect of this experience was just fantastic! This was a Dad/Daughter adventure and we couldn't have been more pleased with this adventure. Yassine was super responsive and helpful in our planning stages. The communications and advance prep were wonderful for these first time to Morocco/Africa travelers. Our personal driver, Samad, was punctual, attentive, professional ...and fun! We experienced so much more that the large tour group (follow the person with the flag)... read more

Where do I begin? Every aspect of this experience was just fantastic! This was a Dad/Daughter adventure and we couldn't have been more pleased with this adventure. Yassine was super responsive and helpful in our planning stages. The communications and advance prep were wonderful for these first time to Morocco/Africa travelers. Our personal driver, Samad, was punctual, attentive, professional ...and fun! We experienced so much more that the large tour group (follow the person with the flag) kind of trip. I recommend taking the riad accommodation route versus hotels. They were all just exquisite and provided such a wonderful element to this trip. If you are on the fence about taking a trip to Morocco or working through KimKim, I urge you to not hesitate and take that leap to work with them. Our experience wildly exceeded expectations. This trip created memories that will remain with me all of my days.

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Dear Tom, Thank you so much for the glowing review!! I truly enjoyed working with you to plan your Morocco trip. Thank you for sharing all of your amazing photos, I can see how patient you are about travel and learning about different cultures. I'm very happy that we had the opportunity to host you and your daughter. Samad is indeed a great driver and I'm glad to hear that you bonded with him. Being selective for the accommodations we choose for our travelers is very important and it makes... read more

Dear Tom, Thank you so much for the glowing review!! I truly enjoyed working with you to plan your Morocco trip. Thank you for sharing all of your amazing photos, I can see how patient you are about travel and learning about different cultures. I'm very happy that we had the opportunity to host you and your daughter. Samad is indeed a great driver and I'm glad to hear that you bonded with him. Being selective for the accommodations we choose for our travelers is very important and it makes me very happy to hear that the ones we selected for you were exquisite and went beyond your expectations. Hope to see you again, let's stay in touch! Yassine

Trip to Marrakech and Fes with Omar and Megan · Morocco - Feb 28 - Mar 7, 2020

Traveler: Home W. - Local specialist: Megan Lower

This was an absolutely incredible trip! The planning done by our local specialist Megan and the service provided by our guide Omar was phenomenal. They dealt with all the hassle and logistics so that we could focus on enjoying our vacation. Our guide Omar was very knowledgeable and personable. I would highly recommend Omar and Megan to anyone else visiting Morocco!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm so glad you enjoyed your time!

Outstanding trip to the Galapagos · Galapagos Islands - Mar 1 - Mar 6, 2020

Traveler: Victoria L. - Local specialist: Edwin Vega

Thank you Edwin for organizing the perfect experience in the Galapagos for us. Our guide Karla was the best! She was knowledgeable about all aspects of the island and very sensitive to our needs. We had a great time and would highly recommend Karla as a guide!

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Dear Victoria!

I am so glad to read your review and am truly happy for your great trip!

I will definitely hand over your kind words and greetings to everyone who contributed to this tour :), I will also hand over your kind words to Karla.

Of 'course, if you need any assistance in the future, feel free to contact us, we will be happy to provide you with assistance!

Take care and all the best,
Edwin

I couldn't have asked for a better first trip to Myanmar. I can't wait to go back with KimKim! · Myanmar - Feb 6 - Feb 13, 2020

Traveler: Lisa N. - Local specialist: Anne Cruickshanks

Everything was perfect, from itinerary creation, to booking, to the actual visit!

Anne is a great communicator - she listened to everything I wanted and gave me just that. She was always reachable and very helpful with everything I needed (even random stuff like printing needs).

I also loved all of my tour guides. Each one was different with their own personalities, background, experiences, etc. and it was great to get to hear so many different perspectives.

The accommodations and... read more

Everything was perfect, from itinerary creation, to booking, to the actual visit!

Anne is a great communicator - she listened to everything I wanted and gave me just that. She was always reachable and very helpful with everything I needed (even random stuff like printing needs).

I also loved all of my tour guides. Each one was different with their own personalities, background, experiences, etc. and it was great to get to hear so many different perspectives.

The accommodations and transport options were all fantastic.

Overall, I couldn't have asked for a better first trip to Myanmar. I can't wait to go back!

Anne Cruickshanks profile photo
Anne Cruickshanks, local specialist, responded to this review:

Thanks so much for your review! It's wonderful to read such positive feedback about your travel experiences in Myanmar. There is so much to see here and your first trip just scratched the surface so we would love to welcome you back for another visit. Fingers crossed this COVID-19 scare passes soon and we can all get back out on the road traveling again!

Looking forward to helping you plan your next Myanmar holiday,
Anne & the Myanmar Pure team

Solomon

Colombia in 17 days · Colombia - Feb 25 - Mar 12, 2020

Traveler: Solomon F. - Local specialist: Oliver Fischer

The trip was very well planned and all the guides met or exceeded our expectations. We especially enjoyed the mountain biking and the walk in Cocora Valley. All the drivers were on time, pleasant and professional.

Sarah

Tasmanian’s in Costa rica · Costa Rica - Feb 29 - Mar 8, 2020

Traveler: Sarah L. - Local specialist: Randall Jiménez

The guides were great. Getting to different locations was frantic.
We saw some great birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

We are happy that you have enjoyed the trip Sarah and we hope to have you back again in the future on a new adventure.

Best,
Randall

best of Costa Rica · Costa Rica - Feb 26 - Mar 7, 2020

Traveler: Carolynn O. - Local specialist: Carlos Rodriguez

We really enjoyed the itinerary suggested by Carlos. Our favourite place to stay was Senda, Monteverde.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello Carolynn!

This is Carlos from sunny Costa Rica!

Thank you for visiting us, thank you for thrust in our Travel Agency and my knowledge as a Travel specialist here in Costa Rica!

It was my pleasure having you here, I hope you can return in the future or recommend our country to your friends and family.

Pura Vida Amiga!
Carlos.

Pam

Top notch service and experience · Costa Rica - Feb 27 - Mar 9, 2020

Traveler: Pam R. - Local specialist: Mónica Meneses

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers... read more

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers everywhere). Even when I had questions while on our trip, Monica was available and promptly responded to our needs. We started at Manatus in Tortuguero on the Caribbean and we loved our quaint bungalow there. In fact, we loved everything about the Manatus resort; the service, food and included wildlife tours. Next we went to the LaFortuna/Arenal area and stayed at the Arenal Lodge. We loved the area and all of our excursions (zip lining with Sky Adventures and volunteering at Proyecto Asis), but we were not fans of the Arenal Lodge. It’s pretty run down and in need of some major renovations and repairs. With only breakfast included there, we were interested in trying different restaurants for lunch and dinner. But the lodge is also extremely remote and was an expensive and long cab ride into town. Seems like there are plenty of nice places to stay that would have been a better choice. Next we went to Rafiki Lodge outside of Quepos, and this was a major highlight...camping in the rainforest. The owners and staff were wonderful, and the included excursions and food were outstanding. What a unique and neat experience at Rafiki! And finally we spent the last three nights of our vacation in Manual Antonio at Tulemar Resort. Wow. This was a perfect way to end our trip with some beach time, relaxation, and a last opportunity to see sloths and monkeys up close. Views here from our Villa were amazing. We did do one excursion in this area, the Damas mangrove tour. I’d probably skip that if I could do this trip over, mostly to give us more time at the amazing Tulemar beach. And it wasn’t all that well done.
All in all, we were extremely happy with our vacation, experiencing a new place we’ve never been, and will now most likely return, thanks to kimkim!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Hi Pam,
Thank you for your great feedback! I'm so happy you had an amazing time experience here in Costa Rica :) I'm sure you took many beautiful pictures in Tortuguero and Manuel Antonio and had a blast during the zip line tour!
Concerning the comments on Arenal Lodge and the tour at Damas Island, I will definitely keep them in mind for future bookings as well as pass them on in order to improve the quality of the services.
It was really a pleasure to help you have an amazing trip to Costa Rica and I hope you visit us again one day!
Best wishes from San José,
Mónica

Our Pura Vida guide in Arsenal, Christian was... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Paul Z. - Local specialist: Randall Jiménez

Our Pura Vida guide in Arsenal, Christian was awesome and we were the only two people in our group that included hikes of Arenal and the hanging bridges.

Every aspect of our itinerary either met or exceeded our expectations. The one exception would be the night tour in Monteverde. We were not the only ones to say it was over-hyped. There were over 100 tourists in groups of 6-8 walking the same paths that reminded me of a “snipe” hunt.

Lodging at Arsenal was superb! Great complimentary breakfast and on-site hot spring.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Paul,

Thank you for your review and feedback. I am glad that you and Fran had a good time during your vacation and I appreciate for sharing the information about the night walk tour in Monteverde, we will certainly contact the local tour operator to avoid the unpleasant experience you had, to future travelers.

Pura Vida!
Randall

From when I was first connected with Tha unti... · Thailand - Feb 9 - Feb 16, 2020

Traveler: Claire H. - Local specialist: Thanissara Puangkim

From when I was first connected with Tha until even during the trip when I contacted her for a couple of questions she was very good. Answered all my many questions and organized an amazing trip while in Thailand. Thank you Tha we have a wonderful time .

Thanissara Puangkim profile photo
Thanissara Puangkim, local specialist, responded to this review:

Thank you for your compliment and I'm always happy to serve you. Your satisfaction and joyful is my mission. Hope to welcome you again next time.

Two weeks in east Australia by Judie Yamamoto... · Australia - Feb 25 - Mar 8, 2020

Traveler: Charles M. - Local specialist: Jasmine Harvy

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to... read more

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to drive ourselves! And even though we were always based in the city centers, there were enough excursions into the countryside to provide both urban and rural experiences.

Our most memorable day was probably our trip to the Mornington Peninsula, made so by our driver/guide Juliet. She was absolutely delightful and clued us in on local specialties: where to eat in Sorrento, vanilla slices, a little known “secret” oceanside cliff walk in front of million dollar homes. The upbeat music she played enroute didn’t hurt the day, either.

Other highlights:
· Watching wild kangaroos and koalas at the Conservation Ecology Centre in Great Otway National Park (the B&B there looks worth coming back to spend a few days!);
· Views along the Great Ocean Road;
· Up close opportunities to see the remarkable beginnings of recovery from the extensive bush fires that had occurred only a short time before our visit.
· Sydney Harbor cruise and strolling through Sydney’s Chinatown (all those Asian restaurants!);
· Tour of Sydney Opera House followed by dinner and front row tickets for “Six!”
· Swimming in a mountain stream in the Daintree Rainforest

The major downside to our trip was that there wasn’t enough downtime – days with little or no planned activity. At age 78, both of us needed more time to kick back and relax, fewer early morning pickups, less bus travel. We didn’t know that when we OKed Jasmine’s arrangements, but we will be sure to be cognizant of it on our next journey.

Jasmine Harvy profile photo
Jasmine Harvy, local specialist, responded to this review:

Hi Charles & Judie,

Thank you for the review and I am so happy to hear that you both enjoyed your trip to Australia. I'm really happy to hear you enjoyed the overall experience and I will be sure to pass on the feedback to Juliet in Melbourne.

I appreciate you letting me know about having more downtime. I will make sure in the future that I let the other travellers know of the early mornings and long travels.

Thank you for choosing KimKim for your travels and hopefully we can help you plan another trip!

Safe Travels,
Best Regards
Jasmine

Spectacular, Once in a Lifetime Vacation! · Japan - Mar 1 - Mar 9, 2020

Traveler: Robin L. - Local specialist: Soleil Ponce

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the... read more

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the airport and we traveled together by train to our hotel where we checked in and went over our trip package, containing various train cards, show and tour vouchers.  Soleil had left several very thoughtful gifts in our room for my daughter, based upon her interests in a particular Japanese culture.  What a very  thoughtful surprise this was! 
Our Japan support team checked in with us daily to ensure we felt supported if we had any questions or concerns.  Our trip was so well detailed, but also gave us huge flexibility to change up along the way if we wanted, which we loved!  
The cooking classes, food tours and other very unique tours and adventures which Soleil planned for us were highly enjoyable!  Some of our favorites were the Ramen and Gyozo cooking class by Chef Yumi, (who was incredible) the absolutely fabulous food tours by Arigato Japan, and the beautiful Hozugawa River Cruise!!!  
Soleil additionally ensured that everyone along the way celebrated my daughter's college graduation while we were with them! Thank you so much Soleil!  
I am extremely happy we chose KimKim to help us create and execute our highly unique and fabulous trip to Japan!  It was truly AMAZING!  A very heartfelt thank you to Soleil and the entire Japan support team, who spoke perfect English, by the way!  
*Also, a very special thank you to Anne Kyle, CEO of Arigato Food Tours, Japan,  for her very generous heart and truly awesome food tours!  Her tour guides Haruka and Anna were fabulous!!!

Soleil Ponce profile photo
Soleil Ponce, local specialist, responded to this review:

Hello Robin,

First of all, thank you so much for radiating positivity during the entire Japan trip despite of COVID-19 issues. We sincerely appreciate that and we're glad that you like our preparation for your Japan trip. Best wishes and congratulations again to Kat for her graduation. We hope to see you again here soon ^_^

Best Regards,

Soleil

Haneen

My husband and I are avid travelers and we te... · Myanmar - Feb 24 - Mar 4, 2020

Traveler: Haneen S. - Local specialist: Hsu Hlaing Phyo

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which... read more

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which were A LOT. In addition to this, there were multiple times where I had requested itinerary amendments and Hsu fulfilled each request perfectly, and even took the time to provide her personally opinions on areas she thinks were must sees, and which were nice to see places if we had more time. At the end we came up with a perfect itinerary, one that combined a seamless blend of tours and guides and personal exploration time. Myself, my best friend and my husband are grateful for Hsu, as she was beyond helpful and ensured every aspect of our trip was taken into account and all the even littlest details and requests came to life on our trip.

Hsu even coordinated SIM cards for each of us on the trip which made communicating with loved ones at home easier. On top of that she provided me with an incredibly organized packet which included our detailed itinerary, all our flight tickets and our hotel vouchers, labeled and organized by date. She checked in on a daily basis either with me personally or with our tour guide to ensure everything was going as planned and that we were having a good time, which personally went above and beyond her role, as she has already sold us an amazing trip yet she still made the effort to check in, which showed me how invested she was in ensuring we enjoyed every aspect of our trip.

Regarding our trip itself, our trip went perfectly to plan and working with KimKim made everything SO SIMPLE, allowing us to fully enjoy each one of our experiences as opposed to having to worry or plan our next move. At every point in our trip we had someone waiting for us to take us to or from one amazing experience to the next. The guides and drivers selected for us made our experience even more unforgettable. They were informative, easy to understand, fun to be around and were also very attentive to our needs.

Our experience in Myanmar will definitely be one of our favorites, not only is the country beautiful, clean and so diverse, the people themselves are kind, welcoming and made a lot of effort to make us feel welcome and at home. We hope to one day go back to explore more of the beauties of Myanmar but for now we will cherish every moment spent there and every memory made.

We are so glad we chose to explore Myanmar, and even more delighted that we were able to put Myanmar on the map for many of our friends/family's must visit lists after sharing most of our trip on social media.

HUGE THANKS TO HSU AND THE KIMKIM TEAM FOR A SEAMLESS AND INCREDIBLE ADVENTURE! We are looking forward to using KimKim again in the near future for our next adventure.

Hsu Hlaing Phyo profile photo
Hsu Hlaing Phyo, local specialist, responded to this review:

Hi Haneen,

Thank you very much for your review. I am delighted to hear that you were happy with our services and arrangements.

It was a pleasure for me to be a part of this memory and I will share your lovely feedback with our team, guides, and drivers as well.

We would also love to welcome you back again to explore other destinations of Myanmar in the future!

Kind regards,
Hsu Hlaing

The Grand Tour of Morocco! · Morocco - Feb 11 - Feb 25, 2020

Traveler: Monique S. - Local specialist: Yassine Echcherki

Our drive for the entire trip was Samad. Though not a full guide he did have a lot of local information and in essence helped make the trip as great as it was. He has a great command of English, He was willing to stop to allow my wife to take roadside photos. His road skills were excellent and we never fear for our life while he was driving. We did have local guide in Fes - Hakim. He took us into the many winding streets and alleys that was a wonder that he didn't get lost. He was very... read more

Our drive for the entire trip was Samad. Though not a full guide he did have a lot of local information and in essence helped make the trip as great as it was. He has a great command of English, He was willing to stop to allow my wife to take roadside photos. His road skills were excellent and we never fear for our life while he was driving. We did have local guide in Fes - Hakim. He took us into the many winding streets and alleys that was a wonder that he didn't get lost. He was very good. In Marrakesh Youssef walked us around the City and again I was surprised that he did not get lost, but a life time resident he knew his way around and it showed. I would also like to say that each of our Ryads and Dars had hosts who really looked after us and made us feel very welcome. They were always eager to help with any thing we needed. The Bellamane Ryad & Spa the host heard my wife had a sore throat so he went to the local market for fresh lemons and ginger for a hot tea potion - it did the trick!

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Hello Monique,

I am so glad to hear that you enjoyed your trip to Morocco! Descriptive reviews like yours help us ensure fantastic trips for our travelers. I am happy that you enjoyed your time with Samad and that he made your time so special! I will be sure to let him know how comfortable you both were with him. I will provide your positive feedback to your guides so they know that they are doing a good job. Also, I will reach out to your accommodations to let them know that you appreciated... read more

Hello Monique,

I am so glad to hear that you enjoyed your trip to Morocco! Descriptive reviews like yours help us ensure fantastic trips for our travelers. I am happy that you enjoyed your time with Samad and that he made your time so special! I will be sure to let him know how comfortable you both were with him. I will provide your positive feedback to your guides so they know that they are doing a good job. Also, I will reach out to your accommodations to let them know that you appreciated their personal touches and care. If you ever decide to travel to Morocco again, please don’t hesitate to reach out and let me know. Take care!

Best,
Yassine

Guatemala Ring of Fire-Must Do! · Guatemala - Feb 1 - Feb 15, 2020

Traveler: Daisy B. - Local specialist: Chris Gwinner

My team of 5 avid hikers hiked 7 volcanoes in 11 days with guides Carlos and Lucas, who went out of their way to make our trip fun, safe, exciting and full of wonderful surprises. Their passion for adventure, love for the outdoors of their country, dedication and commitment to meeting our needs and cheerful disposition made it an epic experience for us.

I am also extremely grateful to Chris Gwinner, of Old Town Outfitters (OTO), who tailored this adventure for my group. His professionalism,... read more

My team of 5 avid hikers hiked 7 volcanoes in 11 days with guides Carlos and Lucas, who went out of their way to make our trip fun, safe, exciting and full of wonderful surprises. Their passion for adventure, love for the outdoors of their country, dedication and commitment to meeting our needs and cheerful disposition made it an epic experience for us.

I am also extremely grateful to Chris Gwinner, of Old Town Outfitters (OTO), who tailored this adventure for my group. His professionalism, prompt and accurate communication and patience in answering questions left little to unknown which helped everything run smoothly.

Getting up close to volcanoes is unique and humbling. The breath-taking scenery from the summits were awe-inspiring. The hikes were challenging but the experience was worth the sweat and dust on our boots, hair and skin, and OTO played a vital and commendable role in making it all possible.

Chris Gwinner profile photo
Chris Gwinner, local specialist, responded to this review:

Thank you for taking the time to leave us the review Daisy! You and the rest of the group were an absolute pleasure to have out on the trails. Our guides had a great time with you and appreciated your positive attitudes and desire to learn about the local culture.

Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

The trip to Peru was fantastic. Cesar! Cesar! Cesar! · Peru - Feb 28 - Mar 7, 2020

Traveler: Steve S. - Local specialist: Anne Godoy

The trip to Peru was fantastic. Cesar Surco, our guide post Lima, was exceptional in every way. He was patient, kind, knowledgeable and an absolute genius with the camera. He was filled with excellent recommendations of what to do (and what not to do). We were never rushed and yet, got to see and do everything. He is a true local and took us to places we would never have seen on our own. I can't stress how great he is.
Although we spent very little time with Anne, she was amazing as a... read more

The trip to Peru was fantastic. Cesar Surco, our guide post Lima, was exceptional in every way. He was patient, kind, knowledgeable and an absolute genius with the camera. He was filled with excellent recommendations of what to do (and what not to do). We were never rushed and yet, got to see and do everything. He is a true local and took us to places we would never have seen on our own. I can't stress how great he is.
Although we spent very little time with Anne, she was amazing as a planner. She had so much patience helping me put this trip together. We changed our plans multiple times and Anne never seemed annoyed with changes.
Lastly, in the Lima portion of our trip, our guide Sheila on our day to Ica was exceptional. She was so friendly and warm and knew so much about the area. We thoroughly enjoyed our day with her.

Anne Godoy profile photo
Anne Godoy, local specialist, responded to this review:

Hi Steve!
It was really nice to meet you, and spend some time with you and your family just a little bit. Overall, I am really happy to know that your experience was great. I already let Cesar know your comments, and also could also see your incredible photos. I am glad that even though we needed to change the plans a bit, your adventure was still unforgettable!
If you decide to visit again just let us know!

James

Our local specialist Deborah was fantastic · South Africa - Feb 28 - Mar 8, 2020

Traveler: James G. - Local specialist: Deborah Smook

Our local specialist Deborah was fantastic in helping us organise the trip from start to finish. We encountered a few teething problems along the way to do with booking of flights but all issues were resolved to our total satisfaction without any fuss. Deborah also arranged excellent choice of on the ground personal guides and car transfers which all went very smoothly, they were all very professional and knowledgeable. All in all we would highly recommend Deborah and her team and would like to thank her for making our honeymoon so memorable in South Africa.

Deborah Smook profile photo
Deborah Smook, local specialist, responded to this review:

Dear James & Darnie

It was such a pleasure to help you plan this trip and to meet you. I am also happy that we could overcome the teething problems and that you ended up having a great honeymoon.

Thank you for the kind words and we hope to see you in SA again soon!

All the best,
Deborah
Elgin Africa

Ronald

A wonderful trip · Vietnam - Mar 1 - Mar 8, 2020

Traveler: Ronald B. - Local specialist: Huyen Nghiem

Huyen and all the guides were fantastic. Nothing but good things to say and great memories. Your service made my trip effortless because you did all the planning. Thank you so much. I will be back again. Ron Brooks

Huyen Nghiem profile photo
Huyen Nghiem, local specialist, responded to this review:

Dear Ronald,
Thank you very much for your sweet words. I am very happy to know that you enjoyed your trip in the North Vietnam and satisfied with our service. It is really a big encouragement with me and our company. We hope to be served you in a different trip in the remaining region of Vietnam and Indochina.
Best regards,
Huyen Nghiem (Ms)

Chris

Winter wonderland · Iceland - Mar 2 - Mar 8, 2020

Traveler: Chris J. - Local specialist: Preeti Bhide

Preeti, did a fantastic job of scheduling our day to day activities. She is very experienced in this line of work. She somehow managed to almost perfectly time our stops with the time we had each day. Thanks and we will be using kimkims services again.

Bellice

How Colombia captured my heart · Colombia - Mar 3 - Mar 8, 2020

Traveler: Bellice O. - Local specialist: Natalia Rojas

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful... read more

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful days in Bogota; it really made all the difference. And the local touches crowned everything.

Lydia was great in Medellín with personalised touched in the tour; highlight of my trip was the transformative Communa 13 trip.

Last but not least, Carlos in Medellín - a most engaging and wonderful guide; I truly enjoyed our day together.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Hi Bellice,
Thank you for your feedback. Your pictures are great!
I'm happy to hear that you enjoyed the guided tours and the authentic spots in Colombia.
We hope to assist you with another beautiful trip in the future.
Best wishes from Bogotá
Natalia

Mika

AMAZING EXPERIENCE · Morocco - Feb 28 - Mar 7, 2020

Traveler: Mika T. - Local specialist: Megan Lower

Megan was amazing - she helped us organize our perfect trip! This was incredibly helpful, she made a detailed itinerary, and answered all of our endless questions. She was super understanding of our minimal budget and was very helpful organizing things accordingly. This service is incredible for it's price and I highly recommend it! Megan was outstanding and made all of our wishes come true! Cannot recommend this enough!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm always happy to do whatever we can to work within whatever restrictions a traveler has, and I'm so glad you enjoyed your time!

Jessica

Perfect Peru Adventure · Peru - Feb 29 - Mar 8, 2020

Traveler: Jessica M. - Local specialist: Steve Wilson

Our trip to Peru was out of this world, beyond expectations and truly life changing. What a rich and beautiful culture, country, and people. We had everything set up perfectly through Aspiring Adventures and I would recommend them over and over again for a perfect Peru trip. From the multiple calls with Steve and communication with Katy to make sure everything was exactly what we wanted and executed perfectly, to arriving in the country and connecting with our excellent guide and driver, Aldo... read more

Our trip to Peru was out of this world, beyond expectations and truly life changing. What a rich and beautiful culture, country, and people. We had everything set up perfectly through Aspiring Adventures and I would recommend them over and over again for a perfect Peru trip. From the multiple calls with Steve and communication with Katy to make sure everything was exactly what we wanted and executed perfectly, to arriving in the country and connecting with our excellent guide and driver, Aldo and Paul, everything was well beyond expectations. There are not words to describe how special this trip was for my family and friends. Aldo was beyond helpful, thoughtful and and incredibly devoted to the rich history and future of the Incan people. We were in safe hands with him and our driver Paul the whole trip. I would and will go back!

Amazing customized trip across Peru in 7 days... · Peru - Sep 8 - Sep 14, 2019

Traveler: Orson C. - Local specialist: Anne Godoy

Amazing customized trip across Peru in 7 days!
We had a great time with our Kim Kim team. The trip was tailored to our needs and we saw everything we wanted to during the week of our trip. The guides were extremely knowledgeable and all the transportation/tickets/other logistics were seamless. Each event/activity was thoughtfully planned. Have already recommended this to several friends.

Anne Godoy profile photo
Anne Godoy, local specialist, responded to this review:

Thanks Orson, for taking the time and left a few words. In Peruvian Soul, we are happy that everything went as planned and that we could exceed your expectations. It was really nice that I get the chance to join you in Paracas. If you decide to come and visit Peru, don't hesitate to contact us again!

Valentine created an awesome itinerary for us... · New Zealand - Feb 20 - Feb 27, 2020

Traveler: Simon R. - Local specialist: Valentin Puech

Valentine created an awesome itinerary for us! If I were to pick out the best highlight (which is hard because everything was awesome!) I'd say it was the Waimarino glow worm evening kyak tour which was absolutely fabulous. However, everything was great from the moment we arrived in Auckland, to the whale and dolphin watching, to the wine tasting on Waiheke island, to the Hobbiton movie set, hiking around Wai O Tapu, and hanging out next to the stunning ocean in Tauranga. We had an amazing time in our 7 days in NZ!

Valentin Puech profile photo
Valentin Puech, local specialist, responded to this review:

Many thanks Simon for your review! We're very glad you enjoyed your trip and our recommendations, all the best

Lori

Chile Lake District Trip · Chile - Feb 27 - Mar 5, 2020

Traveler: Lori S. - Local specialist: Oxana Protchenko

Guides and activities were outstanding! Hotel in Puerto Varas was fine, but not exceptional -- very much enjoyed the hotel in Pucon. We had to defer the trip for a year after a preceding trip to Antarctica was deferred -- Oxana was extremely helpful in working with us on those changes. We did have some confusion with internal Chile airline reservations -- caused by different requests within the travel group -- also some confusion with final payments (likely caused by the fact that we had to defer). Overall, it was a very positive experience.

Wonderful Christmas Vacation! · Thailand - Dec 22 - Dec 29, 2019

Traveler: Josh E. - Local specialist: Ha Truong

Ha was awesome from the start! She offered a lot of great initial options, and we worked together over a few weeks to make this vacation everything we wanted it to be. We were spoiled from the moment we met Mr. Sauce and his driver at the Bangkok airport, when we met Ms. Mew and her driver at the Chiang Mai train station, and until our last driver dropped us off at the Bangkok airport at the end of our vacation. And Ha was in constant contact with me the entire time to make sure everything was perfect. I would highly recommend Ha and her team!

Ha Truong profile photo
Ha Truong, local specialist, responded to this review:

Dear Josh,

Thank you so much for having us on your lovely family trip to Thailand. It is our great joy and pleasure to assist you in planning little details regarding this tour.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own. Wish you all the best in life!

Best Regards,
Ha

We had an amazing trip to Sri Lanka. Mohit, ... · Sri Lanka - Feb 27 - Mar 4, 2020

Traveler: Sabir S. - Local specialist: Mohit Saigal

We had an amazing trip to Sri Lanka. Mohit, our agent, was very attentive to our requests and planned a great schedule for us. All arrangements including hotels, transportation and sightseeing trips were wonderful. Our guide and driver, Mr Assange, was really good, a careful driver but engaging and reliable. We will definitely be using KimKim again.

Visiting the Lake District · Chile - Feb 27 - Mar 5, 2020

Traveler: Christine S. - Local specialist: Oxana Protchenko

Overall the trip to the Lake District was enjoyable with several hickups. We wrote to you about the discrepancy on Day 2 between what was originally quoted about lunch being included and still have not received any answer or verification of that. The original quote on which we paid stated lunch was included and then we found out it was not. The stay at Casa Karfu in Punta Arenas was not enjoyable. The hotel is very noisy, ALL the floor boards squeak, the walls are thin, and you can hear... read more

Overall the trip to the Lake District was enjoyable with several hickups. We wrote to you about the discrepancy on Day 2 between what was originally quoted about lunch being included and still have not received any answer or verification of that. The original quote on which we paid stated lunch was included and then we found out it was not. The stay at Casa Karfu in Punta Arenas was not enjoyable. The hotel is very noisy, ALL the floor boards squeak, the walls are thin, and you can hear people walking above you. If you don't have ear plugs you won't get any sleep. The staff was not particularly friendly except for one young lady at the desk who was helpful. It was a 15 min walk to town, which after a long day was not something we felt enthusiastic about. Thankfully there are 2 options down the street. Breakfast did not start promptly at 0700. Ronaldo, our guide in PA, was very good. He was professional and answered all our questions. All the activities were enjoyable.
Casa Estado in Pucon was very nice. The only complaint, if any, is it is far from town and costs about $12 each way in a taxi. You are pretty much stuck there without a car. Stefanie from Amity Tours was very nice. She was not good at keeping pace with the whole group on the hikes. One person was a fast pacer and she kept her pace with him. The 2 of them walked far ahead of the 3 of us. The 3 of us felt we could have just taken a walk together without paying for a guide. She should have considered the "pace of the whole group" and set that pace so all of us would have had the benefit of walking with the guide. This happened both days. Otherwise, the hikes in both national parks were beautiful. The thermal pools were enjoyable.

Barry

Kudos to the Lanka Kim Kim Team · Sri Lanka - Feb 9 - Feb 27, 2020

Traveler: Barry M. - Local specialist: Yasantha Kuruvita Arachchi

We were delighted with our Sri Lanka trip. The organization was great and when we were dissatisfied with one of our hotels, Yasantha quickly made alternate arrangements that were perfect. Our guide/driver, Kumar added to the overall enjoyment of our visit to Sri Lanka. He is an excellent reflection on the Kim Kim operation, along with Yasantha.

There are too many highlights to cover. We REALLY enjoyed the Horton Plains hike; and, of course, Sigiriya, and the cave temples of Dambulla.

Yasantha Kuruvita Arachchi profile photo
Yasantha Kuruvita Arachchi, local specialist, responded to this review:

Hello Barry,

Thank you very much for your valuable feedback. It was an honour for us to be your service provider in Sri Lanka. We believe that it is our duty to look after our valued guests when they are in Sri Lanka and to make it a home away from home and become a family away from family.

All our drivers and guides are well qualified and trained to look you after when you are on tour and deliver the best services to exceed your expectations, Kumar is one of our well trained best drivers... read more

Hello Barry,

Thank you very much for your valuable feedback. It was an honour for us to be your service provider in Sri Lanka. We believe that it is our duty to look after our valued guests when they are in Sri Lanka and to make it a home away from home and become a family away from family.

All our drivers and guides are well qualified and trained to look you after when you are on tour and deliver the best services to exceed your expectations, Kumar is one of our well trained best drivers that always gets good comments from our guests.

Thanks again for your valued feedback, please do not hesitate to contact Kim Kim for any future travel requirement all over the world.

Cheers!!!
Yasantha

Carlos was excellent! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Lisa E. - Local specialist: Carlos Rodriguez

Carlos was so great! He gave us a ton of options before we booked our trip, and then made sure everything went smoothly thereafter. He also quickly jumped in to help out with any bumps in the road while we were on our trip.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Lisa!
Pura Vida, I am proud of your feedback, thank you for thrust in myself to prepare and run your experience in our lovely country, thank you for visiting us.
Now you have a new friend here in Costa And do not hesitate in ask me if you need my assistance in the future.

Gracias y Pura Vida!
Carlos.

Sara is the one to use. Superb · Jordan - Feb 28 - Mar 2, 2020

Traveler: Ian T. - Local specialist: Sarah Eaton

I had never been to Jordan, but after some research went for Kimkim. Went with them and Sara(h) was the agent.

She is outstanding. organised an outstanding trip, form collection in Israel to dropping off back in Israel. Great suggestions too. Definitely will recommend her to anyone going to Jordan and Petra. Stayed in a Bedouin camp near Little Petra which was very good, and a lot cheaper than the overpriced hotels in Petra as well.

Sarah Eaton profile photo
Sarah Eaton, local specialist, responded to this review:

Thanks so much for the trip review, Ian! I'm so glad you had a great trip and appreciate the positive feedback for In2Jordan. Little Petra is a great option when visiting Petra and I am happy to hear that you liked the camp. Please do share with anyone looking to travel here in the future.

Carol

Highly recommend Green World Adventures and kimkim.com travel! · Costa Rica - Feb 24 - Mar 5, 2020

Traveler: Carol M. - Local specialist: Alberto Molina

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides... read more

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides were standouts on our trip:
Felipe with Green World Adventures: Great walking downtown tour of San Jose! He graciously gave us his own recipe of ceviche, and kept us entertained our our drive to and from the airport.
Axel and Victor with Desafio Adventure Pioneers: Hanging Bridges tour, Aerenal Volcano hike and La Fortuna waterfall. What a fun filled day with these guys! They were so accommodating during these fun adventures!
Javier with Iguana tours, our nature guide at Cari-Canche Private Reserve. He was full of knowledge about this beautiful area.
Yenaro Suarez, our guide who conducted our tour at the Don Juan coffee, chocolate and sugar cane plantation. That was such a wonderful, tasty treat!
"Professor" Andres, our very informative nature guide who conducted our tour at Manuel Antonio National Park.
Hector Altamirano of HecTours. He was our ultimate nature guide at Carara National Park. He was a marvelous tour guide, along with our driver Eddie, who spotted the macaws at the very beginning our our trip. This was our last tour and was such a memorable day.
We all hated to leave beautiful Costa Rica, but hopefully will return sometime soon.

Alberto Molina profile photo
Alberto Molina, local specialist, responded to this review:

Hello Carol,
It's lovely to know that you enjoyed your trip in Costa Rica. You really saw that our country has too much to offer. The whole team hopes to see you again here, traveling to wonderful areas. It's a pleasure for us to make the best trip possible for you.
Glad to plan another adventure!
Thank you so much for your time!

John

Excellent Trip, in Both Planning and Execution · Jordan - Feb 29 - Mar 4, 2020

Traveler: John D. - Local specialist: Lena Sluga

Our local specialist, Lena, was very impressive. She created an itinerary that perfectly met our objectives, and gave knowledgeable answers to all of my questions. After we finalized the plan and paid for the trip, she continued to provide assistance via email as we prepared for our Jordan adventure.

Our drivers, Jamal the first day and Medhet the other four days, were very professional and accommodating. They always arrived on time (early, in fact) to pick us up, and were eager to help in... read more

Our local specialist, Lena, was very impressive. She created an itinerary that perfectly met our objectives, and gave knowledgeable answers to all of my questions. After we finalized the plan and paid for the trip, she continued to provide assistance via email as we prepared for our Jordan adventure.

Our drivers, Jamal the first day and Medhet the other four days, were very professional and accommodating. They always arrived on time (early, in fact) to pick us up, and were eager to help in any way possible. In fact, when I left my phone in Medhet's car one evening, he made a special trip to our hotel to return it that night.

Our 5-day tour included Al Maghtas on the Jordan River (the baptism site of Jesus), the Dead Sea, Petra, Wadi Rum, Amman, and Jerash. Petra was the most amazing and impressive attraction, but we would highly recommend visiting all of them. In particular, Jerash was much larger and more interesting than we had anticipated, so it was a special treat to go there on our last day and carry that memory home with us.

If we were planning the trip again, I think we would want to spend 2 days at Petra (making a total of 6 days in Jordan). The extra day at Petra would allow time to explore more of this very extensive site, and also permit spending more time in the museum at Petra, which is by far the best museum we have seen in our visits to Middle Eastern and African countries.

Lena Sluga profile photo
Lena Sluga, local specialist, responded to this review:

Hi John,

Thanks for the lovely feedback, it was my pleasure planning the trip with you. I'm happy to hear that you enjoyed your time here in Jordan as well as how the trip was laid out.

I will pass on your compliments to the drivers as well :)

Thanks for travelling with In2Jordan, and all the best!
Lena

Joanne

Morocco Immersion · Morocco - Jan 24 - Feb 7, 2020

Traveler: Joanne M. - Local specialist: Sharon Louthian

We were four "60 somethings" who have traveled together previously. On fairly short notice, Sharon was able to arrange a schedule that fit our logistical requirements and desires. She accommodated each adjustment and modification easily. Her suggestions no doubt added to the diversity and depth of our experience and made the planning process enjoyable. In Tangier we were met by Hicham, our driver and guide for the next 15 days. In very short order we realized that our trip would be... read more

We were four "60 somethings" who have traveled together previously. On fairly short notice, Sharon was able to arrange a schedule that fit our logistical requirements and desires. She accommodated each adjustment and modification easily. Her suggestions no doubt added to the diversity and depth of our experience and made the planning process enjoyable. In Tangier we were met by Hicham, our driver and guide for the next 15 days. In very short order we realized that our trip would be greatly enhanced with him as manager. He attended to our individual needs and interests and his knowledge of Moroccan history, straight-forward analysis, sense of humor and enthusiasm kept us all focused on learning as much as possible about his people and their culture. All of that, and the many miles of safe, error-free driving, often in tight quarters, added to our enjoyment. From Tangier to Marrakesh we delighted in the many geographical and cultural offerings. Thank you Sharon and Hicham
Joanne, Jim, Mark and Judy

Susan

Macarena was professional, flexible and respo... · Argentina - Feb 18 - Mar 4, 2020

Traveler: Susan G. - Local specialist: Macarena Colla

Macarena was professional, flexible and responsive. Quick follow up is very important to me when planning a trip.
Her suggestions made my trip special: cooking class, wine tour and Termed hot springs I would not have found.

Great Trip . . . A few constructive comments · France - Feb 15 - Feb 20, 2020

Traveler: Mary R. - Local specialist: Joël Massé

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it... read more

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it would not be of much interest to our daughter, but he assured me that we would enjoy the historic aspects of the traditional Jewish community and the LGBTQ communities. The tour was far more about the French royalty and aristocracy than it was about the historic communities. Our itinerary also stated that we would be offered a midway stop at a traditional French and local cafe for a hot beverage — this did not happen. I felt that while Patrick was very knowledgeable, he was not reading his audience well at all.

While we found our Louvre guide, Melanie, did a great job, we found the itinerary description misleading. When we were told that we would have a private, after hours tour, we expected that the museum would be closed except for small private tours. This was not the case as the museum was open to the public at this time. I think you should be more accurate in the description of this tour. The term “after hours” has definite connotation.

I do want to offer a special accolade to our guide for Musee D’Orsay and L’Orangerie, Victor. He brought great insight and wonderful narrative to his tour with us. His passion and knowledge were outstanding. I am very glad that we were able to enjoy these two museums that highlight the Impressionists since Giverny was not an option at this time of year.

Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group... read more

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group tour of 6 people max, but not a fully private tour. "After hours" meant that it's done later than usual, at the end of the afternoons, as the Museum closes later on this day, but it does not mean that the Museum is closed to the public at this time. We'll change the description of the tour to be more accurate and clear. For the tour in the Marais, it appears that the description given by Localers has changed, and I'm a bit surprised. not to see anymore the snack break and the details upon Jewish and LGBT communities. I'd like to offer you a partial refund for that tour, as it obviously did not correspond to what was written in the proposal. I hope however that you've had a great trip in Paris !

John

Fantastic Patagonia Vacation for Four Friends · Patagonia - Feb 23 - Mar 4, 2020

Traveler: John J. - Local specialist: Mery Morelli

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?,... read more

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?, and Freddy) were very good. Freddy in particular was very attentive and functioned almost as a 2nd tour guide rather than just a driver. He shared Mate with us, helped with lunch, and assisted us in navigating some rough terrain when we hiked to a waterfall near Lake Traful.
- Kawen Adventures was very responsive with including Rupert in our tours when his plans for fly fishing on 24 and 25 February did not work out.
- The gluten free lunch we requested through Mery was not provided for Patricia on the first day. Gabriela made the effort to ensure a gluten free lunch on Day 2, but the lunch providers need to improve their ability to respond to dietary restrictions in a creative way.
- The Design Suites hotel was comfortable and the restaurant at the hotel was very good. However, the rooms did not have good sound insulation, and the showers did not drain properly. The front desk staff were a bit surly and not very customer friendly.
- We thoroughly enjoyed all of the tours and activities in the Bariloche area, including strolling around town.
- The white water rafting was well organized and a fun day. Lack of changing or bathroom facilities at the shore where we began the trip was a challenge. The lunch provided was very nice.

2. El Calafate:
- The Esplendor Calafate Hotel was comfortable and had a good breakfast. The front desk staff was very helpful. We had to arrange our own laundry service in town as the hotel's clothes dryer was broken. I don't understand why the hotel could not have taken our laundry to a private facility, but this was a minor inconvenience. There was a problem with elevator floor not stopping at the same level as the corridor floor, which resulted in Carol tripping and falling. The hotel did take the elevator out of service, and fortunately Carol was not injured.
- The Perito Moreno Glacier tour was spectacular, and our guide Natalya was exceptional. She was fun, knowledgeable and responsive to our interests and requests. The itinerary incorrectly identified the meal to be provided as "breakfast". In fact, we ordered our box lunches to take with us from the hotel's kitchen.
- The bus trip from El Calafate to Puerto Natales was OK, but not the most comfortable bus we have experienced. The bus departed about 45 minutes late. The immigration and customs process to enter Chile was time consuming, and we waited in line outdoors in a very fierce wind.

3. Puerto Natales:
- The Weskar Lodge Hotel was cozy and comfortable, although the rooms are a bit small (challenging when you are traveling with luggage). The Ennos Restaurant in the Weskar Lodge is very good, as were the breakfasts. Nicole at the front desk was exceptionally helpful, and even adjusted the breakfast serving time to accommodate our schedule. They also were very helpful with arranging taxis, and coordinating the pick-up times with Patagonia Planet.
- We clearly did not receive the same level of personal service from Patagonia Planet that we enjoyed with Kawen Adventures and Huellas del sur. When we went to the pre-tour briefing on 29 February, Macerana of Patagonia Planet told us we would be in a group of seven (7) rather than with a private guide as per our itinerary. She also seemed to exaggerate the difficulty of the trek. We worked with Ines of Say Hueque while at the briefing and Patagonia Planet honored the commitment for a private tour.
- The vehicle that Patagonia Planet sent to pick us up at the airport appeared to be a personal vehicle and was too small for all our luggage (so we had to hold some bags on our laps).
- They did not provide the gluten free lunch that we had requested for Pat.
- They required that we travel to their office for the briefing rather than meet us at our hotel.
- It appeared that the first time they really paid attention to the requirements that you had arranged for us was when we showed up for the briefing on Saturday evening.
- The the trek in Torres del Paine National Park with Rosanna (our guide) went very well. Rosanna made adjustments to the pace, and Carol decided to stay at the "refugio" (where the cafe and bathrooms are) while Rupert, Pat and I continued. We did not make it all the way up the the lookout over the lagoon, but we made it onto the moraine. We were tired and it was getting late, so we decided to return. On the way back, Rosanna took us to a 2nd lookout behind the ranger station where we ate our lunch. We got back to the vehicle at about 6 p.m. We had a very good day. A little rain at the end, but otherwise the weather was very good (and not windy), although when we arrived at the lookout the clouds and fog was coming in and partially obscuring the 3 towers.
- Overall, Patagonia Planet seems more focused on the physical logistics of moving bodies to the Park, and not really focused on providing personal service and an experience matched to the needs of the client. That said, Rosanna was very attentive and accommodating to our needs and we had a great day.
- The tour of the Balmaceda & Serrano Glaciers was enjoyable, although a bit crowded due to the size of the group on the boat and on the trail. We very much enjoyed seeing the sea lions, and the interesting flora along the trail to the Serrano Glacier. The itinerary indicated that we needed to get a taxi to town to the 21 de Mayo office, but the Weskar front desk was able to call and confirm that they would pick us up at the hotel on the way to the dock.

4. Santiago de Chile:
- Luis, our driver, was great. It was nice that he did all the transfers for our stay.
- The Cumbres Lastarria Hotel was very luxurious and comfortable, and the staff very helpful. We had a great dinner at BocaNariz just a short walk from the hotel.

5. Regarding the entire vacation, we are very pleased with everything. The only significant issues have been that the tour providers did not provide the requested gluten free meals for Pat (although Kawen Adventures made an effort to provide a gluten free meal for Pat on the 2nd day), and the disconnect with Patagonia Planet regarding the private guided tour to Torres del Paine.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi John,

Thanks for taking the time to write us your feedback!
As I said before, it is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in Chile to avoid any further inconvenience with other travelers; I will send the feedback to Patagonia Planet, and suppliers in Argentina too; and I´m sorry about the gluten-free meal.

It was very good to work for you and the group, planning your holidays.

I hope you keep choosing Say Hueque for further trips!
Best Regards,
Mery

Carl

Fantastic Northern Norway Tour · Norway - Feb 22 - Mar 1, 2020

Traveler: Carl J. - Local specialist: Hilde Olaussen

When my son said that he had a lifelong dream to see the northern lights, I knew that I'd need the help of a travel agent familiar with northern Scandinavia. A quick internet search led me to Kimkim, which had already done the work of planning the outline for a perfect trip. I had never used an internet based travel agent before, but the idea of using agents based where we would be traveling was quite appealing so I gave them a chance. I was very glad I did.

From the very beginning it was... read more

When my son said that he had a lifelong dream to see the northern lights, I knew that I'd need the help of a travel agent familiar with northern Scandinavia. A quick internet search led me to Kimkim, which had already done the work of planning the outline for a perfect trip. I had never used an internet based travel agent before, but the idea of using agents based where we would be traveling was quite appealing so I gave them a chance. I was very glad I did.

From the very beginning it was a personal experience. I worked with Ingrid and Hilde, who both were very responsive and worked quite hard to create a custom trip for us. Their communication was excellent, and I especially appreciated their attention to emergency contacts in case anything went wrong. Unfortunately we arrived in Bodø to gale force winds, which immediately threw a wrench into our itinerary since the ferries were canceled. Hilde immediately rebooked our hotels and suggested an alternative and completely worthy itinerary. I expect that a lot of travel agents would let you down in circumstances like this, but not Kimkim. This "above and beyond" service convinced me to use them again for any of my future travel plans.

The trip itself was exceptional, and had many highlights:

- Northern lights. Even though we had poor weather, our guide in Tromsø managed to find the one spot with clear skies and we were rewarded with an amazing display
- Dogsledding. We really appreciated that it was much more than a glorified ride at Trapper's Farm, which has been our past experience with other sledding opportunities
- The people. The staff at every hotel, shop, guided tour, and museum were knowledgeable, friendly, and exceptionally welcoming.
- The sights. Lafoten in particular was extraordinarily beautiful
- The museums. The Bodø aviation museum, and the Tromsø polar and WWII museums were particular highlights. Honorable mention also goes to the science center and planetarium in Tromsø, where we went to ensure at least one sighting of the northern lights.
- The meals. We ate like kings and loved the food!

All in all I can't recommend the Norway tours more highly. There are plenty of sample itineraries to choose from, but the Kimkim agents are perfectly happy to customize one of the tours to your needs. You won't regret it - we certainly didn't!

Hilde Olaussen profile photo
Hilde Olaussen, local specialist, responded to this review:

Thank you so much for your thoughtful review, Carl! We are so happy that you and your son enjoyed your trip to Norway. It was a pleasure to help you, and we wish you welcome back at any time.

Two weeks in Colombia · Colombia - Nov 7 - Nov 21, 2019

Traveler: Candace V. - Local specialist: Chio Tabakman

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia... read more

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia brought the Cocora Valley to life despite rain and mud! She is passionate about the flora and fauna and a great ambassador for nature lovers. We enjoyed Salento and Filandia with her and a very special stop at Finca Divisa de Don Juan (coffee farm)
Daniel was our special personality in Medellin. His walking tour and history lesson were amazing. We were appreciative of his attention during our visit to Penol Rock and Guatape making for two rewarding experiences.
Juan was our steady, patient and knowledgable guide in Tayrona Park. We very much enjoyed learning about the area as well as his family background. It was a strenuous excursion and he timed the pace and experiences beautifully to match our requests.
David helped us enjoy Los Pinos. His familiarity with the area diminished our concerns with the muddy, rutted roads to arrive safely at our destination. Again, this guide's love of the area made for a special day.
A highlight of the trip was a visit to Bazurto Market with Carolina. The market was incredibly interesting, and Carolina's presentation, interaction, and selections were memorable. Her class was extraordinary.
Ending our trip in Cartagena, we were entertained by Ingrid - an insightful and fun-loving personality that enriched our time there.
Chio and team were responsive and supportive throughout. We were especially appreciative of their flexibility when our departure coincided with national protests. They made sure our transport got us to the airport with time to spare.
Colombia is filled with beauty, architectural charm, intriguing history and welcoming nationalities.
Thank you for a trip that will not be forgotten!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Candace, how are you?

Thanks so much for your kind words and I'm really happy everything met your expectations. I'll make sure to tell every single person you mentioned your comments.

Best regards,
Chio

Bianca

The trip was beautiful. We saw amazing places... · Costa Rica - Feb 22 - Feb 26, 2020

Traveler: Bianca C. - Local specialist: Carlos Rodriguez

The trip was beautiful. We saw amazing places and were very happy with location, activity and settings. However going from Manuel Antonio to Arenal takes 5h and might be too ambitious for those on shorter trips

Carlos was very responsive.

This was an excellent trip not only for Jorda... · Jordan - Feb 28 - Mar 3, 2020

Traveler: Ram A. - Local specialist: Tamara Salameen

This was an excellent trip not only for Jordan but all the facilities extended to us by the Kimkim team. The guides, drivers were all excellent.
Thanks a lot
Ram & Madhu Addanki

Tamara Salameen profile photo
Tamara Salameen, local specialist, responded to this review:

Hi Ram,
Thank you so much for your kind review! It was lovely having you here in the country.

We hope to have inspired you to come back to this beautiful part of the world and explore even more of the country.

All the best and thank you for traveling with Why Jordan Tours!
Tamara

Rachel

Morocco you have my ❤️! · Morocco - Feb 15 - Feb 23, 2020

Traveler: Rachel R. - Local specialist: Hassan El Amrani

Hassan was fantastic booking this trip. I decided to go two weeks before I left. He was able to make all the my requests happen and more! The day before I left I slipped on the sidewalk and fractured my knee. I thought for sure I wasn’t going to be able to go but the doctor cleared me for the trip and I was so excited. He helped me get a better seat on the plane and wheelchair assistance at the airport which was much appreciated. He made sure I was well taken care of throughout my trip.

My... read more

Hassan was fantastic booking this trip. I decided to go two weeks before I left. He was able to make all the my requests happen and more! The day before I left I slipped on the sidewalk and fractured my knee. I thought for sure I wasn’t going to be able to go but the doctor cleared me for the trip and I was so excited. He helped me get a better seat on the plane and wheelchair assistance at the airport which was much appreciated. He made sure I was well taken care of throughout my trip.

My driver Abdul took fantastic care of me from the time I arrived until I left! He taught me so much about Morocco’s culture and history while taking me to beautiful places and views along our drive around the country. I've traveled solo a lot but never had a driver before. I wouldn't see Morocco any other way. I felt safe as a solo female traveler and truly got to have best experience from the best driver!

I truly fell in love with Morocco! This trip was my 21st country outside of the USA and first time in Africa. It was above and beyond my expectations. Traveling over 1600 miles by car from Casablanca to Meknes to Fes to Chefchaouen to the Sahara to Rose’s Valley to Marrakesh, and all the stops in between I would do it again in a heartbeat. There is so much to do and see but I truly loved spending time in the desert and exploring everything each stop and city had to offer.

I’ve been humbled by the Berber way of life, by their culture and by their hospitality. Having worked in hospitality for 20 years and living in NYC working tireless hours you can loose site of anything outside of your of day-to-day. I truly found the meaning of hospitality and happiness again in Morocco. Having tea with the nomads really changed my perspective. Seeing a family actually live in a cave in 2020 invite me for tea to provide a stranger hospitality with just enough means to live was so easy for them. It’s hard to imagine they have never read a book, watched tv, surfed the internet or used a cellphone, yet they wanted to have basic human connection over tea. We should all live a little more like the Nomadic Berbers and the world may just feel a little less complicated and more welcoming to everyone. Morocco you have my ❤️!

Hassan El Amrani profile photo
Hassan El Amrani, local specialist, responded to this review:

Thank you so much for your feedback. We’re delighted to hear that you fell in love with Morocco while traveling with us! It was our pleasure to offer the timely responses to help you plan this trip within a couple of weeks and to extend Moroccan hospitality by helping you navigate comfortably with a fractured knee. Most importantly, you were able to enjoy the diverse, beautiful climates and authentic culture with a knowledgeable guide. You’re correct that there is much to see and do, so we hope you will return again and travel with us in the future.

What an unbelievable trip! Absolutely amazing! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Aaron A. - Local specialist: Carlos Rodriguez

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night... read more

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night hikes, monkeys, birds, hanging bridges...I could go on and on. The best part was it was all planned by Carlos. We didn’t have to worry about anything. Pickups, transfers, logistics, all the boring stuff no one wants to take care of but needs to be done/planned for trips, Carlos did it. Whatever KimKim is paying Carlos, they should double it. What an amazing trip, all thanks to KimKim and Carlos. Pura Vida!!!!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Aaron!

Greetings from sunny Costa Rica, I'm so proud of your feedback trip, It was totally a pleasure to assist you during your experience in our lovely country Costa Rica.

Now you have a friend here, I hope you can visit us again in the future and I hope I can show you other beautiful destinations.

Thank you again for visiting us, Pura Vida Amigos!
Carlos.

Enjoyable Trip · Argentina - Feb 23 - Feb 29, 2020

Traveler: Deborah M. - Local specialist: María Noelia Bonvin

We had an enjoyable time in Buenos Aires and the Iquazu Falls. Emilce had done a wonderful job for all the transfers between places and the pick ups were on time. Also thank Federico who was so wonderful in guiding us thru the city of Buenos Aires. We learnt a lot about the political background, history and cultures of Argentina. We really appreciate his service. The hotel which Emilce arranged in BA was really good. However we were not very happy about EcoIguazu's tour on the Argintina side.... read more

We had an enjoyable time in Buenos Aires and the Iquazu Falls. Emilce had done a wonderful job for all the transfers between places and the pick ups were on time. Also thank Federico who was so wonderful in guiding us thru the city of Buenos Aires. We learnt a lot about the political background, history and cultures of Argentina. We really appreciate his service. The hotel which Emilce arranged in BA was really good. However we were not very happy about EcoIguazu's tour on the Argintina side. I was not sure about it was the S American Trip's role or the EcoIguazu's role. The guide for the Iguazu Falls on the Argentina side was not good. His didn't understand our questions very well and was not organized at all. Wasting time in making decision what we should do next. I felt so sorry for the tour members who had paid for the boat ride but no seats for them after all. I still wonder how it can happen if they have arranged the boat ride few months ago and still no room for them on the day. Other than that, I enjoyed my trip in Argentina very much. Oh, I forgot to mention about the tango show and the Argentine Experience. Both events were excellent. We enjoyed them very much. Thank you Emilce again for the arrangement. Will recomment KimKim to my friends.

María Noelia Bonvin profile photo
María Noelia Bonvin, local specialist, responded to this review:

Deborah,
Many thanks, you for your kind words and your patience with the Great Adventure issue. Unfortunately, the week you visited the waterfalls, there was very little water, so the shipping prefecture decided to cancel the navigations during the those days due to security reasons. It must have been disappointing and unexpected even for people working in the park, but sometimes we can't control it all :)
The most important thing here is you had a memorable time here in Argentina, that you... read more

Deborah,
Many thanks, you for your kind words and your patience with the Great Adventure issue. Unfortunately, the week you visited the waterfalls, there was very little water, so the shipping prefecture decided to cancel the navigations during the those days due to security reasons. It must have been disappointing and unexpected even for people working in the park, but sometimes we can't control it all :)
The most important thing here is you had a memorable time here in Argentina, that you were able to learn a lot about history and culture while visiting lots of great places in Buenos Aires and one of the new seven wonders with just a few days!
It was a pleasure to meet and accompany you from here during your trip. You will always be welcome at KimKim and of course in South America.
All the best,
Emilce

Kaylyn

Fantastic Trip Through Morocco! · Morocco - Feb 21 - Mar 1, 2020

Traveler: Kaylyn E. - Local specialist: Megan Lower

My husband and I did a 10 day Highlights of Morocco tour and it was one of the best trips we’ve ever taken! The booking experience with Megan was quick and easy and she was able to customize the tour to suit our interests and budget. Our driver, Brahim, was absolutely superb! He was a fantastic guide and took care of us from the moment we were picked up at the airport. He was always courteous, timely, and very helpful. During our time in Merzouga, his family had a lovely surprise for us and... read more

My husband and I did a 10 day Highlights of Morocco tour and it was one of the best trips we’ve ever taken! The booking experience with Megan was quick and easy and she was able to customize the tour to suit our interests and budget. Our driver, Brahim, was absolutely superb! He was a fantastic guide and took care of us from the moment we were picked up at the airport. He was always courteous, timely, and very helpful. During our time in Merzouga, his family had a lovely surprise for us and it was one of the absolute highlights of our trip. Our riads were beautiful and the local guides were very informative and showed us quite a bit during our tours. Our favorite spots were the Sahara Desert and the beautiful medinas in Fes. Our private trip with Wanderlust Voyages was the perfect way to explore the country. Morocco is a beautiful place and the people are so kind and welcoming - we’ll be back again!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm so glad you had a wonderful time, and we especially love hearing glowing reviews about our drivers! The desert is absolutely my favorite as well!

Simon

Amazing 13-day Trip to Morocco! · Morocco - Feb 16 - Feb 28, 2020

Traveler: Simon C. - Local specialist: Megan Lower

My wife and I booked a private 13-day Chefchaouen to Sahara and Beyond trip with Wanderlust.  We had the excellent fortune of being assigned Said Attioui as our driver.  Said went up and beyond to make our trip an incredible experience.  He was knowledgable about every location we visited and made our two weeks in Morocco seamlessly comfortable.  Even though it wasn't on the itinerary, Said made time to help us find and visit the grave of my great grandmother in Casablanca.
Seriously,... read more

My wife and I booked a private 13-day Chefchaouen to Sahara and Beyond trip with Wanderlust.  We had the excellent fortune of being assigned Said Attioui as our driver.  Said went up and beyond to make our trip an incredible experience.  He was knowledgable about every location we visited and made our two weeks in Morocco seamlessly comfortable.  Even though it wasn't on the itinerary, Said made time to help us find and visit the grave of my great grandmother in Casablanca.
Seriously, request Said if you can.  You wont regret it!

Over 13 days, we visited Casablanca, Rabat, Chefchaouen, Volubilis, Fes, Meknes, Merzouga, the Erg Chebbi Dunes, Boumalne Dades, Ouarzazate, Ait Benhaddou, and Marrakech.  Trip highlights included hiking in the High Atlas Mountains, staying in a tented camp in the Sahara desert, being guided to incredible handcrafted goods in the medinas of Fes and Marrakech, and having tea with Said's family in Erfoud.  We were able to see and learn so much but never felt rushed or pressed for time.

While planning the trip, we worked with Megan who used our preferences re must-see sites, trip pacing and budget to create our ideal vacation.  We were especially happy with (1) Megan's hotel picks for us and (2) the fact that she was able to put together our vacation in such a short period of time (I think we first contacted her 3 weeks before our departure date).  We also had wonderful experiences with the site-specific guides we met for day tours in Fes, Meknes, Merzouga, the Toudgha Gorge, the Ourika Valley, and Marrakech.

Many thanks to the Wanderlust team (and especially Said) for enabling us to have such a wonderful experience!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! We were more than happy to help! I'm so glad you enjoyed your time, and I always love hearing how welcoming and accommodating our drivers are!

Vietnam and Cambodian Adventures with Kimkim · Vietnam - Feb 13 - Mar 1, 2020

Traveler: Elizabeth R. - Local specialist: Will Nguyen

We couldn't have had a better experience than we did in Vietnam and Cambodia thanks to Kimkim. All of our travels went smoothly with people meeting us at the airports and transferring us to our hotels. The local guides were all fantastic with good English skills and great knowledge to share. We especially loved Hui in Hoi An and Se Vannesak in Siem Reap. The accomodations were wonderful and very well located so we could walk to city centers for dinners. We had a great five weeks on the road thanks to Kimkim. Much thanks and appreciation to Will for setting it all up.

Will Nguyen profile photo
Will Nguyen, local specialist, responded to this review:

Hi Elizabeth,

Thanks for sharing all memorable photos which reminds me how beautiful our Vietnam are.
Be fantastic for your beach time also and the destination in Siem Reap. So picturesque.
Love the warm last photo " home sweet home". :x
so good when you are safe back to your town during Corona Epidemic spearding.
Please take care yourself and hope to meet you up in the next time.
Love you all,
Regards,

Will

The Best Way to Plan and Book a Trip · Vietnam - Feb 13 - Mar 1, 2020

Traveler: Brian P. - Local specialist: Will Nguyen

This is a great way to plan and book a vacation. Will worked us to put together a wonderful 4 week trip to Vietnam and Cambodia. Our accommodations were perfect- beautiful hotels every one with great staff and morning buffets. Our guides and drivers were always punctual, knowledgeable, and fun to be with. The activities were interesting and fun as well. Everything went as planned and we could just relax and enjoy the trip knowing every detail was well taken care of. We will likely never plan our own international trips again.

Will Nguyen profile photo
Will Nguyen, local specialist, responded to this review:

Dear Brian and Elizabeth.

Thank you so much for spending your precious time reviewing our service!

We are so happy to hear that you had a wonderful time in Vietnam and Cambodia. We always try to deliver the best of our country to you as well as our beloved customers.

Hope you will have more and more fantastic experiences on your next trip with us in the near future. We are looking forward to keeping in touch with you!

Sincerely,
Will and Kim Kim team.

Truly the best trip ever!! From planning to e... · Costa Rica - Feb 20 - Mar 1, 2020

Traveler: Isabelle J. - Local specialist: Randall Jiménez

Truly the best trip ever!! From planning to execution everything was flawless. 10 days 2 teens and a single Mom not a single argument, PRICELESS!!. Every excursion was amazing. Waterfall rappelling was our adventure highlight. Relaxing in Manuel Antonio was the cherry on top. Between the high end accommodation, fabulous food, wildlife and beaches couldn’t have asked for anything better. Can’t wait to book our next trip.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Isabelle,

So nice to read that you enjoyed the trip that we organized for you and your kids, I love all the pictures you took and I can see that you had the chance to see a sloth and not once but twice. I hope you, Owen and Aliya keep beautiful memories of this trip for many years.

Best,
Randall

RICHARD

Great Trip Ecuador · Ecuador - Feb 6 - Feb 27, 2020

Traveler: RICHARD K. - Local specialist: Isabel Pérez

Isabel Fernandez worked so hard to make our trip to Ecuador so memorable. Every part of the trip was smooth. No hassles in terms of pick ups and transportation. Our guide, Christian was fantastic. We told Isabel what we loved to do as travellers (hiking, nature, etc.) and she worked with us to plan a perfect vacation. She made great suggestions and we worked together to make our Ecuadorian experience so memorable. Rich and Melissa

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Rich and Melissa!
I'm happy to hear that you had a great experience in Ecuador, your trip was indeed very special, you were able to see experience the vast diversity of wildlife exploring the Galapagos Islands, the rainforest, cloud forest, and even the Andes while horseback riding! It was a pleasure building this vacation for the two of you, glad it met your expectations!
All the best for the two of you,
Isabel

Trip of a Lifetime to Egypt and Jordan and # 1 Bucket Item Destination, Petra · Egypt - Feb 2 - Feb 11, 2020

Traveler: Sara P. - Local specialist: Ibrahim Elaref

I had pretty much planned out my trip to Egypt and Jordan on my own, when I decided to contact kimkim to see what assistance might be available. I had used kimkim to help plan a trip to Myanmar which was incredible -far beyond my expectations - and so I decided to use kimkim again for on the ground support in Egypt and Jordan.

I am so glad I did - everything went like clockwork. From the moment we were picked up at the airport in Luxor until we were deposited at the airport in Amman at... read more

I had pretty much planned out my trip to Egypt and Jordan on my own, when I decided to contact kimkim to see what assistance might be available. I had used kimkim to help plan a trip to Myanmar which was incredible -far beyond my expectations - and so I decided to use kimkim again for on the ground support in Egypt and Jordan.

I am so glad I did - everything went like clockwork. From the moment we were picked up at the airport in Luxor until we were deposited at the airport in Amman at the end of the trip, it was an incredible journey. Our guide for the Luxor to Aswan portion of the trip, Mahmoud, was terrific. His vast knowledge of Egyptian mythology and history was inspiring and we very much appreciated his guidance and willingness to share with us what life in Egypt is like today for the people who live here.

Likewise with our guide Hisham in Cairo - and here I would like to put in special thanks for Hisham and the other support staff in Cairo. I managed to contract the dreaded TD for a couple of days in Cairo and the support I received was fantastic, from constant checking in to make sure I was okay, help in obtaining antibiotics and the like. Egypt was far more interesting and exciting with the support of Ibrahim and his colleagues than it would have been on our own.

We then flew to Amman, also with the help of Ibrahim. We were met at the Amman airport and whisked through border control like celebrities. The next morning, we met our guide and driver, Abou, whose support was priceless. We talked about what we wanted to do and he strongly suggested that we alter our plans to include an overnight stay in Petra, which we were able to do and which greatly enhanced that experience. Again, Abou's willingness to share with us his life, and what it is like to be Jordanian, greatly enhanced our experience.

Thanks to everyone who helped us along our two weeks in Egypt and Jordan - it was exactly what we wanted, and more.

Richard

Pissa was the best guide and the insight and ... · Cambodia - Feb 16 - Feb 23, 2020

Traveler: Richard S. - Local specialist: Ha Truong

Pissa was the best guide and the insight and cultural history I learned from the inside was invaluable. High highly recommend KimKim and, if possible, a solo tour with one of their guides.

Ha Truong profile photo
Ha Truong, local specialist, responded to this review:

Dear Richard,

Thank you so much for having us on your lovely trip to Cambodia. It is our great joy and pleasure to assist you in planning little details regarding this tour.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own! Wish you all the best in life.

Best Regards,
Ha

Every aspect of the trip that Patricia planne... · Spain - Feb 12 - Feb 23, 2020

Traveler: Eileen c. - Local specialist: Patricia Marques

Every aspect of the trip that Patricia planned for us was flawless. The guides and drivers, particularly Miguel, Daniel, and Inma were so knowledgeable and concerned with our experience and comfort. I have travelled extensively in Europe, individually, as the leader of student groups, and as part of a travel group, and I can say unequivocally that this was the best trip I have taken. I loved meeting Patricia and I especially thank her for her terrific work.

Patricia Marques profile photo
Patricia Marques, local specialist, responded to this review:

Hello Eileen,
Thank you for your review!
It was a pleasure arranging an unforgettable trip to Spain for you Pat, and Grace!
And, it was lovely meeting you in Barcelona.
Thank you for your feedback and for your kind words!

Eileen, If you wish to discover any other regions within Spain or Portugal, I will be more than happy to help you plan your next trip!

Best regards,
Patricia Marques
Owner

8 nights in Jordan and Israel · Israel - Feb 14 - Feb 21, 2020

Traveler: Danielle B. - Local specialist: Lena Sluga

First of all, I want to say thank you to Lena for sticking with us! We took months to plan and finalize our trip, and she was with us through it all, changing our itinerary multiple times and answering our seemingly endless questions promptly!

Jordan was full of natural beauty and we LOVED our hike in Dana and our guide Mohammed. Will never forget having Bedouin tea and freshly warmed pitas with him over lunch. Equally lovely was Wadi Rum. Aicha Camp was gorgeous (and they upgraded us to... read more

First of all, I want to say thank you to Lena for sticking with us! We took months to plan and finalize our trip, and she was with us through it all, changing our itinerary multiple times and answering our seemingly endless questions promptly!

Jordan was full of natural beauty and we LOVED our hike in Dana and our guide Mohammed. Will never forget having Bedouin tea and freshly warmed pitas with him over lunch. Equally lovely was Wadi Rum. Aicha Camp was gorgeous (and they upgraded us to a panoramic tent - superb!), and our driver on our Jeep tour, Adam, was wonderful. We loved our driver for the first portion of our Jordan trip, Hasan. Always on time and very kind! The only thing I wish we had done differently is make sure that we had transportation arranged for our day at Petra, as our hotel was a bit off the main Tourism Street (Petra Quattro). It was easy to hire our own guide for Petra at the Visitor's Center, but I'm sure Lena could have arranged this for us in advance had we wanted! I also want to note that we loved our cooking lesson at Beit Sitti in Amman our first evening!

Lena was very helpful in prepping us on what to expect during the border crossing at King Hussein Bridge. We were a little nervous, but it went smoothly and our driver Awas was waiting for us on the other side.

Jerusalem was an overwhelming city, but we had the most wondeful guide two days in a row for it and Bethlehem (I loved that we got the same guide as it really allowed you to make a connection). Ibrahim was one of my favorite tour guides ever, anywhere. If I am back in Jerusalem, I know who I am calling. He even checked in on us a few days later to make sure we were okay and ask if he could help us with anything more! The location of our hotel was pretty great too (Gloria on Latin Patriarchate Street near Jaffa Gate). It was definitely older (the dining area is currently being remodeled), but the location makes that worth it.

I thought the price we paid for the trip was quite fair, and appreciated the flexibility Lena showed in booking everything for us.

Thank you again for an unforgettable trip!

Lena Sluga profile photo
Lena Sluga, local specialist, responded to this review:

Hi Danielle,

Thanks a lot for the feedback, I'm happy to hear that you enjoyed your trip! It was very nice for me working alongside with you for the past couple of months, and I'm happy that you had the trip you wanted in the end.

I've passed on your wonderful feedback to all the relevant parties (Mohammed, Ibrahim...), they are all very happy to hear :)

All the best for the future,

Lena

Christina

Overall we had a really positive experience u... · Argentina - Feb 8 - Feb 21, 2020

Traveler: Christina R. - Local specialist: Virginia Crivelli

Overall we had a really positive experience using KimKim. As two people who don't speak much Spanish, we found their services to arrange tours and transportation to be a huge benefit in making our travel throughout Argentina easier. We were thankful for Virginia's responsiveness and recommendations.
We especially loved El Chalten and Los Glaciares National Park. We only had one small tour/transportation hiccup but Virginia responded right away and came up with a solution quickly.

Virginia Crivelli profile photo
Virginia Crivelli, local specialist, responded to this review:

Hi Christina,

I'm very happy you loved El Chaltén and Los Glaciares National Park and that my recommendations where useful :)
If you're planning to come to South America any time in the future, don't hesitate to contact me to help you.

I wish you a lot of more beautiful adventures to come :)

Best regards,

Vi

Woon Teng

Customised trip in Kathmandu Valley and Pokhara · Nepal - Feb 20 - Feb 27, 2020

Traveler: Woon Teng K. - Local specialist: Amanda Delecca

Amanda planned for my travel companion and I a 8-days, 7-nights trip to Kathmandu Valley and Pokhara. It was both of our first trip to Nepal and I must say it was an eye-opening experience!

Here's what I liked and did not like about the trip:

The positives

- The planning was generally good and made sense. We arrived on late night of 20 February right before the Maha Shivatri festival on 21 February. Instead of planning for us to visit Pasupatinath temple that day (which would have been... read more

Amanda planned for my travel companion and I a 8-days, 7-nights trip to Kathmandu Valley and Pokhara. It was both of our first trip to Nepal and I must say it was an eye-opening experience!

Here's what I liked and did not like about the trip:

The positives

- The planning was generally good and made sense. We arrived on late night of 20 February right before the Maha Shivatri festival on 21 February. Instead of planning for us to visit Pasupatinath temple that day (which would have been exploding with millions of worshipers and impossible to get in), Amanda and team planned it on the following day, 22 February, when we still got to experience remnants of the festivities and the crowd, but still be able to get around the temple

- Being flexible in terms of our asks and requirements, e.g.: planning two separate hikes for us when we stated that we wanted to experience a bit of hiking during our trip, and planning a really enjoyable white-water rafting session for us even though we were not in the season for white-water rafting yet. (The rest of the crew had to be made up by other members of the rafting team, but we were good to go with two pax).

- Special mention goes to Ritesh from the Operations team, who has been extremely responsive throughout the trip and helping us whenever things did not go as planned. Due to weather conditions, our Everest scenic flight was cancelled twice, our hot air balloon and helicopter flight to Annapurna base camp were also all cancelled, and he was very diligent and fast in helping us liaise with the respective provider companies, and in helping us get our refunds. The trip would have been quite dreary if not for his help, with so many things being cancelled! So I must really thank him for being there (via text) for us

- Keshab as a guide for Pokhara - He is really young but he made up for it by his boundless energy. He doubled up as both a tour guide and as our trekking guide up the World Peace Pagoda, and was really helpful to us especially throughout our hikes, helping to carry not just one but both our bags as we made the journey up the steps. He also told us interesting stories of the attractions we were in, and made jokes and riddles along the way to liven up the atmosphere, and make sure both of us were well taken care of

- The guesthouses that were booked were really charming and full of the flavours of local Nepali architecture. I especially liked Milla Guesthouse in Bhaktapur and Thamel Villa in Kathmandu. The former felt really cozy with a lady owner who was so friendly and accommodating, and specially prepared our breakfast (baked our bread and made jam for us) late into the night! Whereas the latter was a bit more European in its architecture / chandeliers, but still really charming, and it tied up with a restaurant across the road for breakfast that was really delicious.

The (slight) negatives

- Amanda, while being fairly responsive, regrettably had a slightly different communication style from me. The itinerary she planned was a little high level and vague, and I realised I needed to be very specific when communicating with her, if not her responses may still not really answer the crux of the question. Also, there were some errors in what she communicated with us vis-a-vis what eventually panned out: E.g.: there was no heater in our hotel in Patan - Swotha Traditional Homes, even though she sounded pretty sure there were heaters in all our hotels; Or that after whitewater rafting, as we were enroute from Kathmandu to Pokhara, there were no shower facilities and only a small room for changing (we were of the impression from her there were shower facilities). I had also requested for her to try to put some of the information that she mentioned in our fairly long interactions on KimKim into the final itinerary, e.g.: estimated start and end time every day, emergency contacts, etc. But that was eventually not added into our itinerary and only passed to us on a handwritten paper that could have been easily misplaced on the 2nd day. Again, I acknowledge most of my frustrations could be attributed to a difference in communication styles, but at the amount we were paying: ~USD1.8K per pax for 8 days of mostly 3-star guesthouse accommodation, I believe I was justified to expect a little more

- Our guide in Kathmandu Valley, Pratikshya. She was very comprehensive, fluent in English and detailed in her explanations to us, which I agree with some of the other reviews written here. However, I felt there was still a little room for improvement. Throughout the few days in Kathmandu valley when we visited the various UNESCO world heritage sites, other than Pashupatinath temple, I felt she was a little bit rushed, and I did not have enough time to fully explore the various places or imbibe in the local culture and vibe. This was especially the case in the Bhaktapur Durbar Square, which was really pretty. We just briefly walked into the palace for a very short while (and wasn't sure if there were any other buildings in the square to explore), and then continued on our walk to the hotel. Granted, she did give us our Durbar Square tickets so that we could come back if we wanted to. But in the case of some of the venues, like Bhaktapur, it was a very long walk from our hotel and very difficult for two females to come back all the way in the dark. Also, we were travelling in a very small group of two. However, most of the time, she was walking ahead with my other travel companion and explaining to her, leaving me trailing behind and not knowing what is happening. I think the trip would have been more enjoyable if she made a bit more effort to involve both of us (given it is such a small group). Last but not least, on our hike up to Namobuddha, we were given the choice of two places to eat for lunch - the Namobuddha resort that served farm-to-table organic vegetarian meals, and the monastery restaurant. The former needed to be booked half an hour before we arrived. She briefly mentioned the choices the night before and I opted to decide on the day itself. She asked us for our choice again midway through our hike. However, as the information was incomplete / erroneous and my travel companion was extremely strong-minded, I was compelled to make a decision I did not want at a time I was feeling very exhausted - Pratikshya told us that the resort only had a fixed vegetarian menu every day (without telling us what is the menu that day) whereas the monastery restaurant had an ala carte menu where we can order whatever we want. Also, we could drink beer in the monastery restaurant but not at the resort (something I wanted to do to celebrate our achievement of completing the hike). The impression I got was that the resort was more touristy whereas the monastery restaurant was more authentic. But when we finally made the hike up I realised it was anything but! The monastery restaurant had only a menu handwritten on the board of 7 dishes (most of them included things I could find in my local country like Fried Rice and Fried Noodles), was full of tourists, and last but most importantly, could not serve beer because it was a restaurant owned by the monastery. I had to go the the restaurant opposite if I wanted beer. I felt a little cheated because I might have enjoyed it a little better if I went to the Namobuddha Resort and tried food that was actually grown locally. But there was no more time to try or change my decision after the hike, as we could not afford a slightly longer lunch and had to drive down to Bhaktapur, for which she rushed through anyway.

- Kimkim's payment policy: We were a little uncomfortable having to pay 100% of our trip costs even before the trip commenced, and were worried that Himalayan Trails would not be incentivised to put in good service as a result. Thankfully it turned out OK, but it would be good if kimkim can review its payment policy to leave some percentage (perhaps 10% or so) to be paid at the end of the trip.

Overall the trekking was very well organised ... · Philippines - Feb 8 - Feb 15, 2020

Traveler: Dennis S. - Local specialist: Leo Cuesta

Overall the trekking was very well organised with excellent commumication leading up to the trek itself. The rice terraces of Ifugao were truly amazing and better that I expected. Loved the villages and the warm welcome we received throughout our journey. Our guide Marvin was very friendly and led us through well, and has a superb knowledge of the local area, the environment, its people and its customs.

We had to make some initial route adjustmenst due the poor weather and track... read more

Overall the trekking was very well organised with excellent commumication leading up to the trek itself. The rice terraces of Ifugao were truly amazing and better that I expected. Loved the villages and the warm welcome we received throughout our journey. Our guide Marvin was very friendly and led us through well, and has a superb knowledge of the local area, the environment, its people and its customs.

We had to make some initial route adjustmenst due the poor weather and track conditions, and the unforeseen eco-tourism shutdown at Sagada was well covered by the alternative day to the Hapao valley and hot springs. Marvin made it all happen without any stress or fuss.

I would also recommend that hikers be made aware of the need to negotiate the many narrow walls in the rice terraces, some of which are quite high and slippery in places. We had one or two close calls!

For adventurous hikers, this area is a must-do

Leo Cuesta profile photo
Leo Cuesta, local specialist, responded to this review:

Hi Dennis, thank you for your review and I'm glad you had a great adventure! Thank you for choosing to travel with us and we hope to go on another trip with you in the future!

The Galapagos and Beyond · Galapagos Islands - Feb 13 - Feb 24, 2020

Traveler: Pat Y. - Local specialist: Linda Schulz

Hi Linda was the most wonderful source and seemed to tune in to our
particular needs.
The guides were wonderful. Christian did a great job in Quito with our
two excursions..even took Bob to a shop for him to buy a coat. Impressed with
his knowledge and driving in difficult conditions...rainstorms.
Carlos in Santa Cruz took us to a great beach where we were the only people for an hour or so and we loved that...great swimming.
The ships crews were just amazing...great food and terrific... read more

Hi Linda was the most wonderful source and seemed to tune in to our
particular needs.
The guides were wonderful. Christian did a great job in Quito with our
two excursions..even took Bob to a shop for him to buy a coat. Impressed with
his knowledge and driving in difficult conditions...rainstorms.
Carlos in Santa Cruz took us to a great beach where we were the only people for an hour or so and we loved that...great swimming.
The ships crews were just amazing...great food and terrific outings..was
impressed by all the activities that were offered.
We liked all the hotels especially liked our stay on Santa Cruz Island and woul
have stayed there for one more day and one less day in Quito.
I loved the atmosphere of the hotel in Quito, but it was very noisy ...with
dogs barking and the cars so sleeping for me was difficult.
Truly a wonderful trip for two seniors that suited us perfectly.
Well done Linda and her associates!
Pat and Bob Yaccato

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Dear Pat and Bob,
thank you so much for your kind words, I'm very happy to hear that you had a wonderful holiday here with us in Ecuador! Thanks as well for your feedback regarding the hotel in Quito, I'll take that into account for future reservations.
I hope that you'll take many beautiful and long-lasting memories of Galapagos, the cruise ship and the Andes back home with you!
All the best for the two of you,
Linda

Ivette

This is my first time using the services. I h... · Argentina - Dec 27 - Jan 4, 2020

Traveler: Ivette C. - Local specialist: Virginia Crivelli

This is my first time using the services. I had Virginia as my agent and I was very happy with her. Things were planned last minute and somehow everything worked out. My highlight was the stay at the Mercure Hotel in Iguazu. I did not do any research at all and I was blown away. Thanks Virginia and KimKim for making dreams come true!!!

Virginia Crivelli profile photo
Virginia Crivelli, local specialist, responded to this review:

Hi Ivette :) I'm flattered. Nothing can make me happier than knowing you had an amazing time here in my country and in South America. Iguazu is a spectacular place and I'm glad you like your hotel there that much :)
I wish you a lot more beautiful experiences to come and I hope all your dreams come true :)
Vi

Argentina Trip · Argentina - Feb 6 - Feb 20, 2020

Traveler: Douglas F. - Local specialist: Emilce Alonso

Emilce was very responsive and gave us great service. The trip itself was very enjoyable. the only wrinkle was that we had expressed an interest in hiking anddespite the fact the south of Argentina has lots of great hiking, the "hiking experiences" were mostly bus rides to scenic places.

Emilce Alonso profile photo
Emilce Alonso, local specialist, responded to this review:

Hi Douglas,
Thank you very much for your Review! I'm really happy that you enjoyed your trip and that you are happy with our service.
I understand that although excursions weren't hiking at all, we managed together to change some of them into more active ones for you to enjoy the destinations in a different way.
I hope we can be in contact again! South America will always welcome you :)
All the best,
Emi

Memorable Colombia Trip! · Colombia - Feb 15 - Feb 22, 2020

Traveler: Ellen S. - Local specialist: Chio Tabakman

First - we will definitely use Kimkim again for future travels! Thank you for a well-planned vacation.
Secondly - Chio was responsive and helpful - nice work! Our only complaint is that everyone knew that Tayrona National Park was closed in February - apparently it's an annual thing. If we had known this from the beginning, we might have altered our itinerary. We did not get informed until January. We really loved the place we stayed outside of Tayrona Park, but the River Don Diego... read more

First - we will definitely use Kimkim again for future travels! Thank you for a well-planned vacation.
Secondly - Chio was responsive and helpful - nice work! Our only complaint is that everyone knew that Tayrona National Park was closed in February - apparently it's an annual thing. If we had known this from the beginning, we might have altered our itinerary. We did not get informed until January. We really loved the place we stayed outside of Tayrona Park, but the River Don Diego excursion was underwhelming. (Although the guide Stephen was very helpful when my husband became sick with digestive issues.)
Big highlights for us were the birdwatching in Minca with Antonio Martin, the trip to the market in Cartagena with Carolina and the day trip to the Rosario Islands. This was supposed to be at the end of our stay, but was moved to the beginning because of when we arrived. We really think this worked better - we had a day of beach and relaxation right away which we desperately needed coming from our cold, snowy, busy lives:)
The hotels were good and we had a nice balance of scheduled vs. free time. In our information packet it said that there would be an English-speaking person on our long car trips to and from Cartagena. We did not - just Spanish-only drivers. That would have been a great opportunity (9 hours!) to ask questions about what we were seeing and find out more about Colombia. My husband especially was disappointed that there was no conversation on these transports.
Again - we are happy to have discovered Kimkim and are already looking forward to our next trip with you. I hope our feedback has been helpful.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Ellen, how are you?

Thanks for all your comments and feedback! Actually, yes. Tayrona Park closes annually but it was supposed to be only the first 15 days of the month. In theory, this didn't affect your visit until January when we got the notice that it would be the last month and that's when we did the switch. I will keep all your comments and it was my pleasure working with you and putting together this experience.

Chio

Rizqi

An remarkable experience of Adventure and Hospitality · Iceland - Feb 4 - Feb 12, 2020

Traveler: Rizqi S. - Local specialist: Emanuela Grieco

It is one thing to book and adventure into the unknown to try to figure it out for yourself. It was my intention to do so, but the reality is that it helps to have somebody at least give a map or a general guide of what to look out for.

It is another thing when you can have a specialist help carefully curate an experience. First, I'd like to mention that the magical experience of my trip was only emphasized by the incredible knowledge and hospitality of the agent who helped me - Emanuela... read more

It is one thing to book and adventure into the unknown to try to figure it out for yourself. It was my intention to do so, but the reality is that it helps to have somebody at least give a map or a general guide of what to look out for.

It is another thing when you can have a specialist help carefully curate an experience. First, I'd like to mention that the magical experience of my trip was only emphasized by the incredible knowledge and hospitality of the agent who helped me - Emanuela Grieco.

As master of her product, she skillfully curated a self-driving tour which allowed me the gleefully roam the Western and Southern regions of Iceland in the winter time, while still feeling like I was taken care of. To be in communication with a professional throughout my travel, helped ease any sort of travel anxiety that may have come up, allowing me to fully focus on the magic that solo travel in Iceland can bring. It was truest sense of hospitality one could experience from a travel agent, similar to that of experiencing a Michelin 3 star restaurant or 5 - star hotel accommodation.

From the initial conversation of attempting to book this experience, I was tended to in regards to what I was looking. I gave a budget and picked out a few things I wanted to experience. I knew that I wanted to go to drive myself to explore the island, experience Blue Lagoon, Snorkel, tour an ice cave, snowmobile on a glacier and see the northern lights.

I let her know what I had booked personally - a plane ticket, a 4WD car rental and my first night stay. She was able to intelligently fill in the rest. Honestly, I only booked those things first before I even considered using KimKim and to be frank, I probably didn't even need to do that!

It was quite the itinerary that I had intended to experience and Emanuela thoughtfully crafted a driving tour which allowed me to systematically experience all of these activities while making positive progress of exploration along the way. Simple, effective accommodations were booked along the way essentially allowing me the mission of getting from point A to point B while experiencing the freedom of the self drive tour that I had envisioned.

Her route took me from landing in Keflavik, directly to the Blue Lagoon. Stayed my first night in Reykjavik (booked by me) and followed a walking tour of the city that was provided by her. The next day I started my drive towards West Iceland and the Saga town. I was trepidatious at first, driving into the unknown, but as soon as I caught my first glimpse of the magic of Iceland (everywhere), I knew that I just had to trust the plan that was set before me.

From the Snæfellsnes Peninsula to Thingvellir National Park, to the majestic waterfalls of the south to the magical beaches of the South, sprinkled in with snorkeling and some off road super jeep adventures and some super thoughtful accommodations I was truly ensconced by the natural wonders of the country. I was able to see the Northern Lights dance on my final night to boot!

As a person who is relatively frugal about travel and all of the details that come with it, I took the opportunity to fully dive in and let a professional create an experience for me. I regret absolutely nothing and can only encourage other to trust and let the professional do what they do. It was worth every penny.

If you are on the fence, at least just start the conversation and see what unfolds. The professionalism and skill and knowledge that Emanuela and the convenience that Kim Kim provides will successfully finish it for you.

Emanuela Grieco profile photo
Emanuela Grieco, local specialist, responded to this review:

Dear Rizqi,
thank you for your kind words and great review
.
It fulfills me of happiness to read you had an amazing time in Iceland.

It was truly a pleasure to stay in touch and follow you on your road trip on the days you were traveling, exploring and sharing your enthusiasm about Iceland and your trip plan we created together.

I hope to have you back in Iceland soon again to keep exploring the rest of the island.

All the best till then,
Emanuela

Amazing trip to Morocco! · Morocco - Feb 15 - Feb 22, 2020

Traveler: Nisha S. - Local specialist: Abdellah El Asely

We had a fantastic trip to Morocco thanks to Kimkim! They provided us with luxury accommodations and a wonderful driver, Faissal, who was with us for the entire trip! Faissal was extremely friendly, spoke English well, and helped us quite a bit with our interactions with locals. The tour provided an excellent taste of Morocco and I feel that we really did get to experience everything we wanted in just 8 days. We enjoyed our time in the Sahara the most as it was such a unique experience, but... read more

We had a fantastic trip to Morocco thanks to Kimkim! They provided us with luxury accommodations and a wonderful driver, Faissal, who was with us for the entire trip! Faissal was extremely friendly, spoke English well, and helped us quite a bit with our interactions with locals. The tour provided an excellent taste of Morocco and I feel that we really did get to experience everything we wanted in just 8 days. We enjoyed our time in the Sahara the most as it was such a unique experience, but really every stop was quite memorable. I highly recommend using Kimkim for planning this vacation and taking all the stress away!

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Thank you so much for your kind words, Nisha! We really appreciate you taking the time out to share your experience with us and other Kimkim travelers—We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

Cheers!
Abdellah
Original Travels

Hiking in Ifugau · Philippines - Feb 8 - Feb 15, 2020

Traveler: Armin U. - Local specialist: Leo Cuesta

If you are looking for an adventure then book yourself the Ifugao Villages Trek.
Forget the telephone and fl-yin rescue teams. You depend on your buddies and the locals.
We combined our trip with a trip to Sagada. (8 day tour including travel to and from Manila.
Our tour guide Marvin is a local and answers all questions regarding the Ifugao region.
Unfortunately the day we arrived in Sagada all tourist attractions got shut down due to the covit-19.
Marvin took us back to Banaue where we were... read more

If you are looking for an adventure then book yourself the Ifugao Villages Trek.
Forget the telephone and fl-yin rescue teams. You depend on your buddies and the locals.
We combined our trip with a trip to Sagada. (8 day tour including travel to and from Manila.
Our tour guide Marvin is a local and answers all questions regarding the Ifugao region.
Unfortunately the day we arrived in Sagada all tourist attractions got shut down due to the covit-19.
Marvin took us back to Banaue where we were able to visit the hot springs instead.
Top hike. Highly recommended.
(If you suffer from vertigo, dizzy spells or are not steady on your legs do not book this trip!)

Leo Cuesta profile photo
Leo Cuesta, local specialist, responded to this review:

Hi Armin, thank you for your review and I'm glad you enjoyed your trip! Thank you for choosing to travel with us and we hope to go on another adventure with you in the future!

Go to Italy! · Italy - Feb 12 - Feb 21, 2020

Traveler: Shey C. - Local specialist: Emi Carletti

Just back from an amazing family vacation! Emi’s recommendations and planning allowed us to see and experience parts of Rome, Milan, Turin and Florence - both through relaxed self exploration within the cities and small group tours for daylong excursions in smaller towns nearby. The hotels, and train travel she organized made it easy to relax and enjoy the trip. Questions arose while we were traveling, and she was quick to reply - so nice to have a friendly local resource! Would definitely recommend and use this service again for future trips. Thank you Emi!

Emi Carletti profile photo
Emi Carletti, local specialist, responded to this review:

Dear Shey,
it's been a pleasure taking care of your trip and being your "Italian friend"! I usually feel like a guardian angel for our travelers and I am happy you appreciate our assistance service. :)
The most beautiful thing for me is to create not only a peace-of-mind vacation where everything goes smoothly, but also make our travelers feel they are not alone, that they really welcomed, relaxed and assisted. I'm really glad you had a great Italian experience with your family, and that I... read more

Dear Shey,
it's been a pleasure taking care of your trip and being your "Italian friend"! I usually feel like a guardian angel for our travelers and I am happy you appreciate our assistance service. :)
The most beautiful thing for me is to create not only a peace-of-mind vacation where everything goes smoothly, but also make our travelers feel they are not alone, that they really welcomed, relaxed and assisted. I'm really glad you had a great Italian experience with your family, and that I have been a little part of you happiness!
Thank you very much again, waiting for your next trip to Italy! :)
Emi

The organization and schedule met our request... · Morocco - Feb 13 - Feb 21, 2020

Traveler: Juan M. - Local specialist: Abdellah El Asely

The organization and schedule met our requests. Abdellah perfectly understood whate we wanted and organized everything accordingly. The places we visited were magnificent. The roads and hotels we stayed in surpassed our expectations in most cases. Our driver, Karim, was great. He was very professional, respectful and with a great attitude. He made our long trips enjoyable. Also, he is a very good driver and has a lot of patience. Thank you for making this an unforgettable trip.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Juan,

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise, it will provide them with great encouragement to keep doing a great job and help to make the travelers' dreams come true.

Its customers like you that make our job wonderful and we look forward to welcoming you again into our beautiful land!

Kind wishes!
Abdellah.
Original Travels

Our trip to Spain, planned by Patricia of Your Trip to Spain · Spain - Feb 12 - Feb 23, 2020

Traveler: Pat K. - Local specialist: Patricia Marques

Our trip to Spain, planned by Patricia of Your Trip to Spain, was perfect in every way. Every place we visited was memorable: Madrid, Toledo, Seville, Cordoba, Ronda, Granada and finally Barcelona. All of the hotels we stayed in were centrally located as we requested, just steps away from main attractions. In Madrid, we were so close to the Plaza Mayor. In Seville and Granada, very close to the cathedrals and historic areas. Every driver was on time, and all the guides were exceptional:... read more

Our trip to Spain, planned by Patricia of Your Trip to Spain, was perfect in every way. Every place we visited was memorable: Madrid, Toledo, Seville, Cordoba, Ronda, Granada and finally Barcelona. All of the hotels we stayed in were centrally located as we requested, just steps away from main attractions. In Madrid, we were so close to the Plaza Mayor. In Seville and Granada, very close to the cathedrals and historic areas. Every driver was on time, and all the guides were exceptional: Carmen in Madrid, Inma in Toledo, Enrique in Seville, Laura in Cordoba, Daniel in Granada, Mar in Barcelona. Special mention of our driver/guide Miguel. We spent two days with him in Seville and our day driving to Granada. He went out of his way to show us a small mountain village and a castle off the beaten track. His suggestions for lunch were perfect, and we really enjoyed his company. We learned so much about Spanish history, art and culture. I give this tour a 5 star rating and highly recommend Patricia.

Patricia Marques profile photo
Patricia Marques, local specialist, responded to this review:

Hello Pat,

Thank you for your lovely review. It was a pleasure organizing this trip for you, and I am very happy you enjoyed everything that we put together for you!
And thanks for your time on Saturday to meet up with me, it was lovely meeting you and getting to you and your friends a little bit better, as well as to hear your feedback!

Again it was a pleasure having you here traveling with YourTripToSpain.

Best regadrs,
Patricia Marques

Chuck

I had 3 excellent guides: Maria Alejandro Nar... · Colombia - Feb 7 - Feb 23, 2020

Traveler: Chuck W. - Local specialist: Chio Tabakman

I had 3 excellent guides: Maria Alejandro Nariño in Bogota, Juan David Martinez in Leticia, and Mauro Hernandez Aguinago in Medellin! The Lost City of Colombia Trek guides, Juan and Checo (sp) also did an excellent job!! I hope that the friendships I established with them will continue into the future:-)

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Chuck! I hope you had a great return home and I'm so happy that you enjoy your time here! :)

Heidi

Created our own cruise "excursions" · Thailand - Jan 18 - Jan 29, 2020

Traveler: Heidi P. - Local specialist: Linh Do

We decided to create our own "excursions" while traveling through Asia on a cruise. Linh helped us plan activities for three of the ports we visited. We gave her our destinations and she gave us various options to pick and choose from. Our first port was in Koh Sumai, Thailand, where Mr. Sonthaya gave us a great tour of all the island highlights and brought us to a beautiful beach side restaurant to enjoy the view and some local food.
Our second stop was in Laem Chabang, the port south... read more

We decided to create our own "excursions" while traveling through Asia on a cruise. Linh helped us plan activities for three of the ports we visited. We gave her our destinations and she gave us various options to pick and choose from. Our first port was in Koh Sumai, Thailand, where Mr. Sonthaya gave us a great tour of all the island highlights and brought us to a beautiful beach side restaurant to enjoy the view and some local food.
Our second stop was in Laem Chabang, the port south of Bangkok. Ms. Angie and a driver picked us up from the port and drove us west of Bangkok, to ride a river boat that brought us to her favorite floating market, Don Wei Market. It did not disappoint, as it was a fascinating market filled with the smells, sounds and tastes of Thailand. We were truly immersed in the wonderful culture. We enjoyed tasting some foods while wandering and then ate a delicious lunch in a restaurant on the water. We boarded another boat and were taken to Wat Arun (Temple of Dawn), a tower on the Chao Phra river bank built in Khmer architectural style. It is the tallest temple in Thailand, decorated in beautiful ceramic pieces. We finished our afternoon in Chinatown, one of the largest in the world, then headed back to the ship in the evening.
Our third adventure was in beautiful Halong Bay in northern Vietnam. Our guide, Mr. Sam, met us early at the pier and brought us to a favorite coffee shop to have authentic Vietnamese, drip into your own cup, coffee. It has just a touch of sweetness from some added condensed milk and is the smoothest, non-bitter coffee! So enjoyable. Next we were brought to a pearl factory to learn and watch how oysters are inseminated, farmed, harvested, and pearls sorted for size and quality. We were then brought to Halong Bay, where we were given a private boat tour of the beautiful bay, filled with 1000's of islands. It was so relaxing and fascinating! We were brought to Sung Sot Cave (Surprise or Amazing Cave). Found by the French in 1901, this is one of the largest and most beautiful caves in the area! Be ready to do some walking! It truly was amazing! Back on the boat, we were served an amazing lunch of freshly steamed prawns, squid salad, stuffed crab and other delicious delicacies that had been caught by the captain and his first mate! It was too cold for kayaking that day, but that would have been a great option as well.
We were very please with Linh's help in finding us very informed and interesting guides. Every "excursion" went off without a hitch. I would highly recommend KimKim and their local guides next time you plan a trip or just plan excursions while on a cruise!

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Heidi,

Thank you much for sharing us your great experience on tour and your appreciation of our guides in Thailand and Vietnam.
I will send your so kind appraise to them accordingly.
If possible, Please help us to send your lovely photos via the email marketing@sensasia.com in order we can share with other audience on your lovely feedback as well as your delight experiences.
Looking to hear from you.
Best regards,
Linh
Best regards,

Summer

Amazing African Adventure!!! · South Africa - Feb 8 - Feb 17, 2020

Traveler: Summer A. - Local specialist: Cindy Botha

My friends and I had an AMAZING trip to South Africa and Zimbabwe. It was probably the best vacation of my life...and I've gone on a lot of vacations. Cindy was such a great agent, and she created an exceptional itinerary for us. I will definitely be telling all my friends to use her when planning their trips to the area. Thank you, Cindy!!

Cindy Botha profile photo
Cindy Botha, local specialist, responded to this review:

Thank you Summer, it was a real pleasure to work with you and great to hear you had an amazing time!

I look forward to work with you and your friends in the near future! Have fun and make lots of memories as you go! Wishing you a great year further and all the best!
Take care
Cindy

Stellar trip to South Island New Zealand · New Zealand - Feb 8 - Feb 17, 2020

Traveler: Elizabeth M. - Local specialist: Valentin Puech

Had a great experience with KimKim and Eloise who booked our travel for our honeymoon in New Zealand. As a seasoned traveler, I usually book my own travel, however the ease and quality of our trip reserved with kimkim has forever changed how I will book future trips! We gave Eloise the places and activities we were interested in and she put together a stellar itinerary where we had flexibility but structure to our trip. It felt like we were on a private self-guided tour. We wanted to hike and... read more

Had a great experience with KimKim and Eloise who booked our travel for our honeymoon in New Zealand. As a seasoned traveler, I usually book my own travel, however the ease and quality of our trip reserved with kimkim has forever changed how I will book future trips! We gave Eloise the places and activities we were interested in and she put together a stellar itinerary where we had flexibility but structure to our trip. It felt like we were on a private self-guided tour. We wanted to hike and bike and she put us in the best spots to adventure - we loved the bike trip from the town of Clyde and hiking around Mt. Cook and Wanaka. When our 3 day trek on the Routeburn was cancelled due to weather, she re-booked us at another location, and I was so relieved to have someone else worry about the details especially when there were changes outside of our control. Will book a future trip with kimkim, and many thanks to Eloise for guiding us right!

Valentin Puech profile photo
Valentin Puech, local specialist, responded to this review:

Hi Elizabeth,
Thank you very much for this lovely feedback on your trip. I am glad to read that you loved it this much! I wish you a very good day and plenty of fabulous trips to come!
Hopefully see you again in New Zealand.
Kind regards
Eloise

Experiance in the Amazon · Brazil - Feb 15 - Feb 22, 2020

Traveler: Kurt H. - Local specialist: Paulo Torres

Paulo, our local representative for KimKim, really helped us out after one of our flights were cancelled. He worked into the evening from home to make sure we were looked after. When you are a foreigner who doesn't know the language of the country this is how a trip can be ruined or fantastic memories can be created for a life time. Paulo was amazing.

Cynthia Lebrao, our English tour guide, at the Pousada Uacari was amazing. Her experience with the area and because she was a biology... read more

Paulo, our local representative for KimKim, really helped us out after one of our flights were cancelled. He worked into the evening from home to make sure we were looked after. When you are a foreigner who doesn't know the language of the country this is how a trip can be ruined or fantastic memories can be created for a life time. Paulo was amazing.

Cynthia Lebrao, our English tour guide, at the Pousada Uacari was amazing. Her experience with the area and because she was a biology major her vast knowledge of the mammals, birds, reptiles, insects, flora and fauna was very helpful. Her demeaner, laid-back and positive, when working with the team of locals, who helped as tour guides, was amazing to watch and fit well with the whole experience of an ecotour.

Paulo Torres profile photo
Paulo Torres, local specialist, responded to this review:

Hello Kurt,

I'm glad to read your review and truly happy for your trip! It's nice to know you are returning home with great memories and experiences from our country.

Kind regards,
Paulo

Cancun Vacation · Mexico - Feb 16 - Feb 21, 2020

Traveler: Nicholas N. - Local specialist: Sibila Andrade

Melina and Sibila were excellent. They answered all my questions promptly and spent time with me to plan out activities. Melina was also very responsive during the week while I was on vacation as we made some adjustments to the itinerary. Overall, I was very satisfied.

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hello Nicholas!

We are very pleased to know you and your family enjoyed your stay in Playa del Carmen. Sibila and the Totonal team enjoyed to arrange every detail for your trip and Melina always likes to care about our clients and make sure they are fine and enjoying their holidays.

Thank you so much for choosing us and we look forward to share more of Mexico in the future!

Beautiful Colombia · Colombia - Feb 15 - Feb 23, 2020

Traveler: Hamad A. - Local specialist: Chio Tabakman

The trip was Over expectations Everything was superb!
First of all with Chio he managed everything very well and was so patient with all questions i have asked.
In Bogota the driver Francisco and the guide Maria were very nice and they introduced me very well to the Bogota and also the whole country.
After that I went to Raquira and Villa de layva with a very good driver (but I’m sorry I forgot his name) .
Santa Marta driver Carlos was a very good driver and he did a very good job, big thanks... read more

The trip was Over expectations Everything was superb!
First of all with Chio he managed everything very well and was so patient with all questions i have asked.
In Bogota the driver Francisco and the guide Maria were very nice and they introduced me very well to the Bogota and also the whole country.
After that I went to Raquira and Villa de layva with a very good driver (but I’m sorry I forgot his name) .
Santa Marta driver Carlos was a very good driver and he did a very good job, big thanks to him .
In Cartagena i met a guide Santiago, he was superb and introduced me very well to the city.
In Medellin, I met a very good Driver Miguel , he was an excellent driver. And for the guide to Guatepe was Sebastian , he was an excellent guide he introduced me very well to the city.
At last, I loved Colombia and the people there were so friendly and nice , overall 10/10 thank you KimKim team.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Hamad, how are you?

I'm so glad that you had a great experience during your trip and thank so much for the kind words. I'll let each and every guide know that you had a great time!

Chio

Alice

We had a fantastic family trip to Antigua & Lake Atitlan, Guatemala · Guatemala - Feb 16 - Feb 23, 2020

Traveler: Alice M. - Local specialist: Eduardo Celada

We just got back from our week-long family trip to Guatemala. We had an incredible time, due in large part to the efforts of Eduardo of kimkim who set us up with fun things to do, fabulous guides and a great driver, all for a reasonable price. We travel a fair amount but generally wing it when it comes to activities and getting around but using kimkim is likely to become my new modus operandi when planning family trips for our family of 4 (2 parents + 2 daughters ages 11 and 15). It was so... read more

We just got back from our week-long family trip to Guatemala. We had an incredible time, due in large part to the efforts of Eduardo of kimkim who set us up with fun things to do, fabulous guides and a great driver, all for a reasonable price. We travel a fair amount but generally wing it when it comes to activities and getting around but using kimkim is likely to become my new modus operandi when planning family trips for our family of 4 (2 parents + 2 daughters ages 11 and 15). It was so nice to arrive, have a driver (Antonio) waiting to take us to our destination and a guide to help us understand what we were looking at. We had a limited amount of time for this trip and I really felt like this approach let us get the most out of it. We had three different guides (Miguel, Pablo & Flavio) show us different parts of Guatemala and each brought their own background and perspective, which was great. How awesome to have a former entomology professor talk nature and bugs with your kid who is into nature & the wilderness!

The only criticism I would have would be that a couple of the activities were a bit overly ambitious for us with an 11 year old in tow and I wished that kimkim/Eduardo could have anticipated that and made alternate recommendations. On the other hand, he was able to set up workarounds, like a van home at a halfway point for the bike ride through the villages outside Antigua. We did skip one activity altogether because we were tired and needed some downtime.

Overall, 5 stars for kimkim! I will definitely be checking in with you when we are getting ready to go on our next international trip to a new destination. You made my life as the family's trip planner so much easier!

Eduardo Celada profile photo
Eduardo Celada, local specialist, responded to this review:

Hi Alice, we really feel happy to get this feedback from you here at Old Town Outfitters in Guatemala...

We hope you have had also a great time while you were here in Guatemala. We strive to provide fun, unique, meaningful, and quality trips at Old Town.
Thanks for spreading the good word about your experience to future travelers and tell us how we did here: We already are trying to do it better again.

Hope to you see in Guatemala again soon,
Eduardo

Barry

Myanmar 2020 · Myanmar - Jan 26 - Feb 9, 2020

Traveler: Barry M. - Local specialist: Hsu Hlaing Phyo

We were extremely pleased with the guides and drivers on our Myanmar trip. Guides were knowledgeable and eager to share information. They were reliable regarding pick up times and helpful in making our trip extremely positive.

I will recommend using kimkim to our friends

Hsu Hlaing Phyo profile photo
Hsu Hlaing Phyo, local specialist, responded to this review:

Hi Barry,

Thank you for sharing your wonderful feedback! I am delighted to hear that you were happy with our services and arrangements. We always do take pride in providing our travelers' needs the best way we can, and always looking for ways to improve.

Thank you again for the recommendation to use Kim Kim and I will also pass your kind feedback to my team, guides and drivers.

Kind regards,
Hsu Hlaing

We spent a wonderful week in Colombia with st... · Colombia - Feb 8 - Feb 16, 2020

Traveler: Todd M. - Local specialist: Chio Tabakman

We spent a wonderful week in Colombia with stops in Cartagena, Minca (El Dorado reserve), and Mucura (Punta Faro hotel). We highly recommend Bazurto Market and National Aviary. Walking the streets of Cartagena was a joy. The many murals, buildings, people, shops, street vendors, and restaurant’s were all wonderful. I would recommend spending 2 full days and 3 nights in El Dorado with a 1 full day in Minca. Mucura was a wonderful and relaxing island. Punta Faro was amazing. The staff... read more

We spent a wonderful week in Colombia with stops in Cartagena, Minca (El Dorado reserve), and Mucura (Punta Faro hotel). We highly recommend Bazurto Market and National Aviary. Walking the streets of Cartagena was a joy. The many murals, buildings, people, shops, street vendors, and restaurant’s were all wonderful. I would recommend spending 2 full days and 3 nights in El Dorado with a 1 full day in Minca. Mucura was a wonderful and relaxing island. Punta Faro was amazing. The staff was extremely friendly and helpful. The food was excellent and served buffet style. The beach was not huge but incredibly relaxing. It was not crowded and the water was great. We did the snorkel tour which was nice. Not the best we have ever done but still good. There was some interesting coral and fish. Well worth the price. We would also recommend the bioluminescence tour. I would recommend 3 nights here to get in all the activities but also be able to relax.

We enjoyed all the guides that KimKim provided with a special shout out to Leo in El Dorado. He did a great job with the birding and was very knowledgeable and personable. All the drivers we had were very prompt, courteous, and friendly. It was very nice not worrying about how, when, or if we were going to get where we needed.

Chio (KimKim) communicated very well with us and answered all our questions. It was nice to not worry about anything on our vacation and just relax and enjoy. Thank you!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Todd, how are you?

Thanks so much for the kind words and I'm truly happy that you had a great experience! I'll be sure to pass your comments on to the guides and would love to work with you in creating more experiences here in Colombia, there's still plenty to see!

Chio

Alan

Where do I start? ... · Jordan - Feb 18 - Feb 22, 2020

Traveler: Alan C. - Local specialist: Carmen Scholten

Where do I start? I stumbled upon Kimkim while researching a trip to Jordan. With nothing to lose I entered my wish list for the journey and thought no more about it, except that maybe it would be too expensive.
What a surprise. I was contacted by Carmen Sholten at in2jordan who helped me refine my wish list into something more practical for the time available. My questions were not treated as too silly, no request for added extras too difficult and I felt like I was the only client going to... read more

Where do I start? I stumbled upon Kimkim while researching a trip to Jordan. With nothing to lose I entered my wish list for the journey and thought no more about it, except that maybe it would be too expensive.
What a surprise. I was contacted by Carmen Sholten at in2jordan who helped me refine my wish list into something more practical for the time available. My questions were not treated as too silly, no request for added extras too difficult and I felt like I was the only client going to Jordan that week.
With on exception, from the time our driver, Hasan, met us at the airport until we left every bit of the trip was as I had hoped. The hotels were great, Wadi Rum and Petra hadn't changed much in 20+ years and are still stunning. Our guides were knowledgeable and informed us in different ways. And glueing the whole trip together was Hasan who drove us from place to place, stopping on request for breaks, photo opportunities and all the while telling us about his country. Fantastic guy.
The exception? The weather. It is not controlled by Kimkim or in2jordan so the rainy desert tour was a new experience.
Great trip. Fantastic service by everyone involved. Thank you.

Carmen Scholten profile photo
Carmen Scholten, local specialist, responded to this review:

Dear Alan,

all the staff is so thankful and happy about your kind words, I wil especially pass your words to Hasan! From my side, it has been a pleasure to organize the trip for you, Monica and Joseph; your enthusiasm for this special country you have already visited in the past and that you want to share with your family this time has been the perfect start to organize your trip.

We hope to see you in Jordan again!

Many thanks for travelling with In2Jordan!

Great trip! · Morocco - Feb 3 - Feb 10, 2020

Traveler: Lynn H. - Local specialist: Yassine Echcherki

I used kimkim as part of a group of friends and family, I wasn’t the primary planner, but prior to the trip I loved the kimkim website with ability to have an online group conversation about the trip. We could ask questions about accommodations, weather, tipping customs, payments, etc. I thought it was a great communication tool. Once in Morocco, it was great to have a wide variety of amazing and varied accommodations and experiences-the more modern city of Rabat, the ancient Roman ruins... read more

I used kimkim as part of a group of friends and family, I wasn’t the primary planner, but prior to the trip I loved the kimkim website with ability to have an online group conversation about the trip. We could ask questions about accommodations, weather, tipping customs, payments, etc. I thought it was a great communication tool. Once in Morocco, it was great to have a wide variety of amazing and varied accommodations and experiences-the more modern city of Rabat, the ancient Roman ruins of Volubilis, the medina in Fes and the glamping in the Sahara among others. It was nice to have one driver for the whole trip and I enjoyed learning about the local history and culture through our prearranged tour guides in the different cities we visited. Hi

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Hello Lynn,

Thank you for your informative review. The kimkim platform is such a valuable tool, and we are so happy to partner with them to provide excellent pre-arrival and post-departure communication and service.

Having the single private driver is such a game-changer for a trip like this, and I’m glad that you found the value in it as well. Thank you again for traveling with us!

Warm regards,
Yassine

Nepal tour · Nepal - Feb 2 - Feb 15, 2020

Traveler: Ann Marice U. - Local specialist: Sangita Bajracharya

Sangita was so great from the start. She promptly and patiently answered all questions and concerns when we were coming up with the itinerary. Together with Bipin and Rabin, they gave us a memorable trip that introduced us to how wonderful Nepal is. We hope we'll have the chance to return.

Sangita Bajracharya profile photo
Sangita Bajracharya, local specialist, responded to this review:

Dear Ann,

Thank you so much for the wonderful review. We are glad to hear that you all had a great travel experience with us. We look forward to seeing you back in our country Nepal someday :)

Best Regards
Sangita and HNB Team

A great experience with Vive Atacama! · Chile - Feb 16 - Feb 20, 2020

Traveler: Jacy C. - Local specialist: Virginia Crivelli

We had a great tour with our guide, Rodrigo, and our driver, Oscar. The two had a great rapport and were both very friendly. Our favorite sight was the Rainbow Valley (which was not on the original itinerary, and we only ended up going because the Taito Geyser Field was closed), because Rodrigo took us on some paths that most tourists don't go on, and we had the whole place to ourselves. Additionally, Rodrigo has studied geology in university, so he was very knowledgeable on the rock formations and other geologic details we saw throughout the whole trip.

Virginia Crivelli profile photo
Virginia Crivelli, local specialist, responded to this review:

Hi Jacy! I'm super happy you had such a great time in Atacama and that your favourite place was Rainbow Valley! It seems that sometimes things turn out in a different way than expected and for better :)
My best wishes to you!
Vi

Our trip was amazing! · France - Feb 10 - Feb 18, 2020

Traveler: Lanier M. - Local specialist: Simon Hardy

Our trip was Amazing! Simon was so responsive, both before AND during our trip. I've traveled a lot but never used a travel agent before and what a difference it makes! Thanks to Simon, KimKim, and the So Provence! So Alps! team, we enjoyed sights and experiences we would not have planned ourselves. All of our guides were very knowledgeable and experienced. We had a great trip.

Simon Hardy profile photo
Simon Hardy, local specialist, responded to this review:

Dear Lanier, thank you very much for your nice words about your trip with us! Your guide Cédric told me that you were great travelers! The team and I are glad to hear that you enjoyed your stay and will be happy to see you maybe another time in France. A bientôt, Simon

A Memorable trip to a welcoming country. · Jordan - Feb 12 - Feb 17, 2020

Traveler: Marilee J. - Local specialist: Lena Sluga

In response to your request:
As to my Rami, He was great and I recommend him without reservation. As to Wadi Rum, worth it and am glad that i went. Petra, Town Seasons Hotel, a great place, one that you want to keep. the Jerash trip was really a delight. The only down side, my guide in Petra, Gul. He knew his history but I had been under the impression that he would be with me for 3 hours: he was not. After 2 hours and 15 minutes he told me I could find my way, and he left. Not what I... read more

In response to your request:
As to my Rami, He was great and I recommend him without reservation. As to Wadi Rum, worth it and am glad that i went. Petra, Town Seasons Hotel, a great place, one that you want to keep. the Jerash trip was really a delight. The only down side, my guide in Petra, Gul. He knew his history but I had been under the impression that he would be with me for 3 hours: he was not. After 2 hours and 15 minutes he told me I could find my way, and he left. Not what I expected.
I did the Jordan Museum on my last day, took a taxi. You should tell visitors not to miss the exhibition 1001 Inventions, currently there. It is a not miss.
Marilee Jantzer White

Lena Sluga profile photo
Lena Sluga, local specialist, responded to this review:

Hi Marilee,
Thanks for taking the time to give some feedback! I'm happy to hear that you enjoyed your time here in Jordan, and I will pass on the feedback to the relevant parties.
All the best,
Lena

Extremely Organized and Professional Company · Ecuador - Feb 2 - Feb 16, 2020

Traveler: Lianne T. - Local specialist: Edwin Vega

I have never used a travel agency to plan a vacation before, so initially, I was a little nervous. However, it turned out to be a fantastic experience from the beginning to the end. Edwin helped me plan my trip and was very responsive and flexible. He was easy to communicate with friendly and professional. While the booking and planning part when well, I still wasn't sure how it would be when I got there. Waiting for me at the airport was my pickup and local guide, Dario. Dario was extremely... read more

I have never used a travel agency to plan a vacation before, so initially, I was a little nervous. However, it turned out to be a fantastic experience from the beginning to the end. Edwin helped me plan my trip and was very responsive and flexible. He was easy to communicate with friendly and professional. While the booking and planning part when well, I still wasn't sure how it would be when I got there. Waiting for me at the airport was my pickup and local guide, Dario. Dario was extremely professional, friendly, knowledgeable, and you can tell that he loves his job as a guide. I felt at ease with him at all times and wasn't afraid to ask if I needed anything. All the transfers happened very smoothly, and I have no idea how I would have planned such activities alone or how I would have gotten to any of the places I did. Getting to Yacuma EcoLodge was a little complicated, so having someone to take care of each step was so helpful. It allowed me to relax and be on vacation! I stayed for a week at Yacuma EcoLodge and experienced a lot of great activities in the rainforest. My one comment is that if you want to see a lot of animals, Yacuma EcoLodge might not be the place to stay. However, if you are interested in just being in the rainforest, plants, nature, you will love it. I enjoyed every second of the experience despite not seeing a lot of animals. After spending a week at Yacuma Ecolodge, I transferred to Galapagos islands, where I met other guides - Enrique and several others that assisted me and made sure that everything went smoothly. In Santa Cruz, I also had several planned activities, including snorkeling (which I was I had more time planned for) in which I saw sea lions, sea turtles, and all sorts of fish. In Isabela, my guide Pablo was great. He was very entertaining, professional, and very interesting to talk to. I did many exciting activities there as well. Everything went smoothly from start to finish, and I am 100% sure I did more and saw more than I ever could have seen had I planned the trip myself. Each day someone from the operations department would call me to check in and see how my day went and if I had any problems or concerns. There was one night, I had a bit of an issue at one of the hotels. They were very responsive and took my concerns very seriously. To sum up, EcoAndes was a very organized and professional company. My brother and I are thinking about a trip to Peru in December, and I will be using EcoAndes for future travel planning in all the countries that they serve.

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Dear Lianne!

I am so glad to read your review and am truly happy for your great trip!
It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences.
I will hand over your nice words to Dario and everyone in our operations team who did their best for your trip to work out the way it did :)
If you ever consider returning or planning a trip to Peru, Bolivia, Chile, Argentina or Colombia, feel free to contact me again, I will be happy to help!

Warmest regards,
Edwin

Perfectly Planned Trip! · Patagonia - Feb 9 - Feb 16, 2020

Traveler: Natsumi N. - Local specialist: Erin Wiley

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict... read more

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict travel period). We could only do a specific date range and I loved that Erin was able to customize a trip just for us based on those dates with the requests I made. It couldn't be more personal which made this whole planning experience stress free. I would highly recommend using their service!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Thanks Natsumi for the spectacular feedback and for sharing those photos, they are amazing!

Amazing trip to Guatemala with Oldtown Oldfitters · Guatemala - Feb 1 - Feb 9, 2020

Traveler: Brunna A. - Local specialist: Chris Gwinner

My experience at KimKim began with Chris Gewinner's support and advice, he was always super attentive and helped us create the best plan according to our wishes and expectations. The trip was amazing. Everyone at Oldtown Oldfitters was super available to help and give us details on the itinerary. The highlight for us was Diego, who was our guide in Pacaya and Altitlan, he was an amazing guide, super into what he was doing, willing to help and explain every detail, always with a smile on his... read more

My experience at KimKim began with Chris Gewinner's support and advice, he was always super attentive and helped us create the best plan according to our wishes and expectations. The trip was amazing. Everyone at Oldtown Oldfitters was super available to help and give us details on the itinerary. The highlight for us was Diego, who was our guide in Pacaya and Altitlan, he was an amazing guide, super into what he was doing, willing to help and explain every detail, always with a smile on his face. He really made the difference on our trip, we are happy to say we made a friend! The tours were also great, every place we went was breathtaking. Guatemala is indeed an unforgettable country with beautiful landscapes and a rich and beautiful culture.

The only downside for us was the lack of details we were given regarding our two day trip to Semuc Champey, we knew it was going to be a long drive but no one told us we would need to stay 22hours in a bus. Plus, the agency that drove us back from Semuc to Antigua was super disorganized. The bus driver stop in the middle of the road to change buses and that took us 40 minutes, everyone (aprox 30 people) had to hop down the bus, in a heat of 30C degrees, wait for the bus drivers to change the luggage from a bus to the other. That took us 40 minutes and no one explained the reason why that was happening. Plus, when we got to Antigua, the bus driver dropped us off in a random place at 9PM, we had no battery on our phones after the 13h drive, we had to carry our luggage and walk in circles until after 30 minutes when we finally found our hotel.

I told Oldtown about my disappointment with the trip and also told them this was the only bad thing that happened. Despite that, I super reccommend KimKim and Oldtown but I think more details should be given in the plan.

Megan

Exploring Morocco's Cities · Morocco - Feb 4 - Feb 9, 2020

Traveler: Megan G. - Local specialist: Hakim Alibouche

Our local specialists Brahim and Hakim were wonderful. We planned our trip very quickly through kimkim and it was seamless. We valued their insight and knowledge of Morocco and recommendations on what was best to do on our short trip. The trip plan was detailed and we had all the vouchers and documents we needed way before departure. Great professional service provided by Orion Trek.

The two guided tours arranged for us in Marrakech and Fes were fantastic. Our guides were very friendly and... read more

Our local specialists Brahim and Hakim were wonderful. We planned our trip very quickly through kimkim and it was seamless. We valued their insight and knowledge of Morocco and recommendations on what was best to do on our short trip. The trip plan was detailed and we had all the vouchers and documents we needed way before departure. Great professional service provided by Orion Trek.

The two guided tours arranged for us in Marrakech and Fes were fantastic. Our guides were very friendly and their eye for detail and knowledge of the places we visited was very impressive. We were asked what we wanted to see by our guide in Marrakech, and we visited the secret garden and Bahia Palace. These were really a highlight! Having a guide is definitely the best way to discover the medinas. You really need someone who knows the streets and history to get the best from your time there. We would have been lost without our guides.
We were blown away by the accommodations selected for us. The Riad's were all beautiful and in great locations so it was super easy to explore the cities after our tours. The staff were all very welcoming and enabled us to feel comfortable. They informed us where to take a taxi and gave us maps and personal recommendations of restaurants. We are both vegetarian and we enjoyed the breakfast provided at each Riad. We wouldn't have found such amazing Riads without the help of a local specialist.

Hakim Alibouche profile photo
Hakim Alibouche, local specialist, responded to this review:

Salam Megan,

Thank you very much for the time you dedicated to write and share this very priceless feedback with us. It had been a great honor for us to work on and organize your tour; I am happy to hear that you have had a pleasant trip to my beautiful country. All our providers are going to be honored by receiving your comments which helps them to keep improving their services and guarantee our travelers' satisfaction.

I hope to see you again in Morocco with a different program and a new experience because I still have lots of ideas for you :)

All the best,
Hakim

Fantastic experience with kimkim's team in Nepal · Nepal - Jan 20 - Jan 24, 2020

Traveler: Adithep V. - Local specialist: Chhewang Lama

Our party of 4 adults from Thailand were in Nepal for our first time for 4 nights and we all had a safe and wonderful time thanks to kimkim and the team. As the organizer, it wasn't easy to choose a local tour company because there are so many to screen, but I was very happy to have chosen kimkim and this team. Pre-trip, the entire coordination process such as emails back and forth, queries, payment etc was very smooth. I love kimkim's email communication system which basically makes life... read more

Our party of 4 adults from Thailand were in Nepal for our first time for 4 nights and we all had a safe and wonderful time thanks to kimkim and the team. As the organizer, it wasn't easy to choose a local tour company because there are so many to screen, but I was very happy to have chosen kimkim and this team. Pre-trip, the entire coordination process such as emails back and forth, queries, payment etc was very smooth. I love kimkim's email communication system which basically makes life so much easier than going through regular email chains. Also appreciated the fast response times to queries and for this we have to thank our point man, Chhewang, who met us several times during the trip. Our local guide Gyaljan and trek captain Sonam were both excellent as well, very knowledgeable and highly flexible to accommodate our needs (and we were at times very demanding!) which is exactly what we were looking for in a customized tour. We chose accommodation (btw the Mariott Kathmandu is the best at the moment) but transport, restaurants etc which were pre-arranged were all very good quality. The historical sites in the capital are not to be missed, and we also loved the Chandragiri cable car. However, the highlight of the trip was no doubt our 14km trek (easy one for Nepal) to Nagarkot - the weather was perfect and the views of the Himalayan ranges simply amazing. 5 days and 4 nights was too short. We'd love to go back and if we do, we'll use kimkim and team again.

Chhewang Lama profile photo
Chhewang Lama, local specialist, responded to this review:

Dear Adithep

Thank you very much for your positive feedback. It is indeed our pleasure to host you, your wife and friends to Nepal. Happy to know that you had a wonderful time and that our service reach your expectations: D

Rest assured that your kind words have been relayed to Sonam and Gyaljen - all our staff and we are very much looking forward to greeting you again and host you to Nepal for a longer trip in near future.

Best wishes 


Chhewang

Five days in majestic Morocco · Morocco - Feb 4 - Feb 9, 2020

Traveler: Tristan M. - Local specialist: Hakim Alibouche

Hakim & Brahim pieced together our trip based on our desired cities and worked it perfectly around the flights we already had booked. Each place we visited was as compelling and engrossing as the next. On the night we arrived, we met at the Riad and it was the most beautiful room I think I've ever stayed in. It had blue marble walls and a shower fir for a king. That evening we ate at a restaurant called Nomad, which had an open upstairs sitting area with really cool views of the city.... read more

Hakim & Brahim pieced together our trip based on our desired cities and worked it perfectly around the flights we already had booked. Each place we visited was as compelling and engrossing as the next. On the night we arrived, we met at the Riad and it was the most beautiful room I think I've ever stayed in. It had blue marble walls and a shower fir for a king. That evening we ate at a restaurant called Nomad, which had an open upstairs sitting area with really cool views of the city. Starting in Marrakech our wonderful guide Hussain led us around the city taking us deep into the cities medina, showing us the beautiful Bahia Palace as well as taking us to the secret gardens. Hussain ended the tour with us at Koutoubia Mosque.

From Marrakech we caught a long train to Fes, it was super easy with no changes and we met some interesting people to share our journey with. In Fes, we caught a taxi to our Riad where we were greeted gracefully with tea and biscuits. The Riad was spectacular and the staff were kind and accommodating. The following morning we started our tour in which the guide took us up to the top of the medina before leading us down to the deepest part at the river basin. Without him we would've been hopeless, the narrow windy streets held many traders and secrets that we would've missed without him. It was unbelievable, I loved it. He led us back up and took us to a cafe for food. In the evening we ate at Cafe Clock which shared some excellent views and delicious food.

From Fes, we caught a bus to Chefchaouen which was full of beautiful views. And then we got to Chefchaouen. I couldn't quite get my head around it at first, it was magnificent. The city is built in the mountains and boasts beautiful blue painted buildings all over the city. We accidentally missed our Riad on the way up through the Medina and found ourselves looking down over the city, not many views quite like it. We met some lovely locals in the evening and found some interesting tourists too! The Riad was super cute too and did a delicious breakfast.

On the final day, our private driver took us to Tangier. The views we had been met with on the way into Chefchaouen, were just as good (perhaps better) on the way out. We passed through Zinat and Tetouan on the way and passed some stunning lakes. On arrival in Tangier, you could immediately tell there was more of European influence on the city with it being so much closer. The sight of the sea was very welcomed for it was the first time we'd seen it while in Morocco. We found our way around the Medina quite easily with it not being too big and found some great places to eat.

My first experience of Morocco has left me desperate for more. A combination of the pure friendliness of the local people, the iconic scenery and superb hospitality has made this my favorite trip. The organization from Hakim & Brahim was so pinpoint that there was never any time for concern, the trip only ever allowed me to enjoy myself. Thank you!

Hakim Alibouche profile photo
Hakim Alibouche, local specialist, responded to this review:

Salam Tristan,

Thank you very much for taking the time to share your detailed feedback with me. You can't imagine the happiness and joy I feel inside my heart after reading it! Please note that it had been a great honor for us to be your local travel specialists taking the best care of your services day by day. These precious feelings you have for our country are very special to us and are the reason why I and my team are always happy to be at your disposal all the time. I am sure all our... read more

Salam Tristan,

Thank you very much for taking the time to share your detailed feedback with me. You can't imagine the happiness and joy I feel inside my heart after reading it! Please note that it had been a great honor for us to be your local travel specialists taking the best care of your services day by day. These precious feelings you have for our country are very special to us and are the reason why I and my team are always happy to be at your disposal all the time. I am sure all our providers will be very happy to hear about your story which encourages them to keep their services always on top!

Please keep always in touch and thank you very much once again for spreading the word!

All the best,
Hakim

My husband and I did the 8-day Imperial citie... · Morocco - Feb 8 - Feb 17, 2020

Traveler: George G. - Local specialist: Megan Lower

My husband and I did the 8-day Imperial cities Private tour with our amazing tour guide/ driver/ security officer all-in-one extraordinaire- Ismail. He has thought of everything we could possibly want and need and nothing was ever too much trouble for him. There was such genuine care and concern for our comfort and well-being as travellers and we felt extremely well looked after. We would recommend having Ismail as a guide for anyone wanting to explore the region as new or return... read more

My husband and I did the 8-day Imperial cities Private tour with our amazing tour guide/ driver/ security officer all-in-one extraordinaire- Ismail. He has thought of everything we could possibly want and need and nothing was ever too much trouble for him. There was such genuine care and concern for our comfort and well-being as travellers and we felt extremely well looked after. We would recommend having Ismail as a guide for anyone wanting to explore the region as new or return travellers.

Our tour guides in Fes (Kamal) and Marrakesh (Mohammed) were very knowledgeable but more importantly engaging which made the day trips enjoyable. And we loved the unique experience is each Riad and Dar we stayed in. We loved our cooking class in La Sultana and it finished off what was un unforgettable stay in Morocco. The desert sand was a lovely surprise at the end. Thanks Ismail! We will definitely return!

Megan Lower profile photo
Megan Lower, local specialist, responded to this review:

Thank you so much! I'm so glad you enjoyed your time in Morocco, and we always love to hear glowing reviews of our drivers and guides!

Huan

Adriana was very resourceful and helping us plan our amazing trip to Costa Rica. · Costa Rica - Feb 12 - Feb 17, 2020

Traveler: Huan N. - Local specialist: Adriana Prado

Adriana was very resourceful and helping us plan our memorable trip to Costa Rica. The logistics was amazing we were picked up at our hotel at the specific times and dropped off as well.

The planning from Adriana was amazing. Everything was planned to the dot.

We both had an amazing experiences in Costa Rica. From the hike to Arenal Volcano, to the waterfall, hanging bridges, cooking class to the sea kayaking and snorkeling in Manuel Antonio beach.

We would like to thank for all the planning and logistics from Adriana.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Huan,
Thank you for your comments and nice photos of your experience in Costa Rica. It was a pleasure for me to help you organize your trip and I am very happy to know that all the activities and services fulfilled your expectations. I look forward to serving you again in the future for a new adventure here in Costa Rica. :-)
Best regards,
Adriana

Our 3 week self-drive trip through Nicaragua ... · Nicaragua - Jan 27 - Feb 16, 2020

Traveler: Graeme W. - Local specialist: Lucia Barrios

Our 3 week self-drive trip through Nicaragua organised by Lucia at the local tour company Vapues through kimkim was excellent and exceeded our expectations. The initial discussions with Lucia about our interests and pace of travel were quickly understood and an appropriate itenery with realistic travel expectations proposed, negotiated, agreed, and most importantly delivered.
Despite our late arrival in Managua, the Vapues staff were there to assist with the 4WD booking and get us off to a... read more

Our 3 week self-drive trip through Nicaragua organised by Lucia at the local tour company Vapues through kimkim was excellent and exceeded our expectations. The initial discussions with Lucia about our interests and pace of travel were quickly understood and an appropriate itenery with realistic travel expectations proposed, negotiated, agreed, and most importantly delivered.
Despite our late arrival in Managua, the Vapues staff were there to assist with the 4WD booking and get us off to a quick start. The tours around Leon to Isla Juan Venado, Cerro Negro, and Volcan Telica were brilliantly guided by Alex and of sufficient length to appreciate the places and give us enough free time in Leon to walk around, and climb the cathedral at sunset.
Self-drive to Somoto allowed us the freedom to experience what we wanted to see en route at our pace. If you like rum, Flor de Cana is well worth the trip as are the boiling mud pools. The Cayon de Somoto 6 hr hike was one of the highlights and Noel was a splendid accompanyment for the adventure guiding us through the safe way to jump 12m into the river. The full tour of the canyon is recommended to see the full range of ecosystems including the roosting micro-bats. The surprise 50th birthday celebrations laid on by Vapues and Canyon de Somoto tours were delightful.
Next stop the cloud forest highlands around Jinotega where the varied birdlife, coffee plantations, and different climate were a surprise. The accommodation (Aguas de Arenal and La Bastilla) was very good, relaxing, and attentive with the few number of tourists making it to this area. In self-driving make sure you get detailed instructions as both are remote and not well signposted! An excellent bird watching tour from La Bastilla taken by a top guide seeing some rare specimens including the three-wattled bellbird, toucans, and numerous hummingbirds was not to be missed. The long day trip to the rainbow waterfall in Penas Blancas was slightly disappointing, but the scenery exquisite. Local side trips around Jinotega to the zip-line, lake, and local black pottery are worth the effort.
Granada next is a gorgeous town with more tourists than anywhere else, although still small in number. Fine churches, museum, cafes and nightlife. We stayed at El Respiro slightly out of town, which is luxurious with fine views over Volcan Mombacho and awoken to the sound of howler monkeys. Trips to Volcans Mombacho and Masaya are strongly recommended, particularly the sunset viewing of Masaya with the lava lake a highlight of the trip. Both guides Tiger and Rene added significantly to the experience. If self-driving get clear instructions of meeting places: if stuck the locals are lovely, approachable, and very keen to assist in any way. Additional sunset kayaking trip with William from Inuit Kayaks was excellent and his ability to spot wildlife deserves respect.
Next stop Lago de Apoyo, lovely spot and worth the trip. Birdlife was spectacular at all times of day. Scuba-diving in a crater lake is not the most spectacular in the world, but seeing endemic fish, and fumeroles bubbling underwater is unforgetable.
Ometepe was very different scenery with the twin volcanoes shrouded by cloud and the associated cloud forest. The climb of Maderas was VERY tough 7km each way with an average gradient of 1:5 on rocky muddy paths makes for an 8 hour, physical if rewarding experience, glimpsing views through the atmospheric cloud. Morning birdwatching kayak trip from Playa de Mangoes guided by Alan was brilliant just leisurely drifting through flocks of water birds, Cayman, and turtles. The brief rain showers refreshed and offered a different perspective. The half day walk to Ramon waterfalls is less physical, better views through the forest and the chance to see white faced capuchins as well as howler monkeys. Also spotted paca along the way. Waterfall would be more spectacular in the west, as would the walk in, but the water was refreshing to plunge and feel the force of the tumbling waters.
Next trip from Ometepe to El Castillo was a highlight of organisation by Lucia at Vapues. 4WD dropped on the mainland, transferred smoothly by 4WD to Colon on the SW corner of Lake Nicaragua ( the last 15km very rutted) the location of the 'port' is not really known to the locals! The private boat whisked us 50km to San Carlos via an observation of nesting migratory birds on a small island in the middle of the lake: pink spoonbills, wood storks, osprey...a real unexpected highlight. Then up the Rio San Juan to El Castillo. This trip would be nigh impossible to organise and very grateful to Lucia. The jungle in the Indio Maiz is again very different to the rest of Nicaragua. The walking through the post-cyclonic regenerating area around Rio Bartola is well worth it to see the poison-dart frogs and serenity of the jungle. Our guide Sayla was excellent with plenty insights into Nicaraguan life as well as deep knowledge of the jungle. The experience was compounded with a full-day kayak excursion travelling 20km from El Castillo into jungle less affected by the hurricane 3 years ago. The open nature of the jungle and the spotting skills of Harlem and Orlando were exemplary with the highlights being the spider monkeys and 3m crocodile where we were recently kayaking😁. The night Caymen tour with Sayla was another highlight with red eyes staring back from all points along the banks. Other night creatures added to the enjoyable, educational, and relaxing experience.
During the trip Lucia was always available to give updates to necessary changes in itinerary (such as cancellation of the white-water rafting trip due to lack of water). Any changes were quickly resolved with optional tours offered. The only slight criticism would be the lack of specific detail in some of the activity instructions and expectations for tours. This has got something to do with our independent nature of travelling and my pedantic characteristics, but more detail would have reduced some anxiety along the way. If a simple tour it would have been significantly easier.
Lucia as the sole point of contact throughout the 8 month duration from initial request to completion was appreciated. I would strongly recommend Vapues tours, even mentioning the name 'Vapues' when on the road opened doors in surprisingly places. All the guides, drivers, and contacts we met along the way were professional. The tours perfectly suited our description of what we wanted so definitely 5/5 for an exceptionally memorable trip.

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Lucia Barrios, local specialist, responded to this review:

Dear Graeme,
We are extremely happy to know about your experience in Nicaragua for such a trip. Thanks for your kind and detailed feedback on this itinerary, and every specification in regards to each of the person assisting you during your travel. I am taking into consideration your suggestions of bringing to the traveler more description when it comes to the activities description. Once again thank you so much for having traveled with us, and if there is any future request for an Amazing... read more

Dear Graeme,
We are extremely happy to know about your experience in Nicaragua for such a trip. Thanks for your kind and detailed feedback on this itinerary, and every specification in regards to each of the person assisting you during your travel. I am taking into consideration your suggestions of bringing to the traveler more description when it comes to the activities description. Once again thank you so much for having traveled with us, and if there is any future request for an Amazing travel, please do not hesitate and contact Kim Kim as we will be always delighted to assist you with a great itinerary.

all the best,

Lucía

Patagonia Highlights · Patagonia - Feb 9 - Feb 16, 2020

Traveler: Kevin M. - Local specialist: Laura McAfoos

Overall we had an amazing trip to Patagonia. Laura and Julia were extremely responsive when we needed their assistance throughout the trip. We usually plan our trips and navigate countries on our own, so this was a new experience for us. Not having to think about anything...and just being picked up at the airport and hotels was great. Our experiences with the various guides and drivers and most hotels were all positive.

Such a beautiful part of the world!

The only reason I can’t give 5... read more

Overall we had an amazing trip to Patagonia. Laura and Julia were extremely responsive when we needed their assistance throughout the trip. We usually plan our trips and navigate countries on our own, so this was a new experience for us. Not having to think about anything...and just being picked up at the airport and hotels was great. Our experiences with the various guides and drivers and most hotels were all positive.

Such a beautiful part of the world!

The only reason I can’t give 5 stars to the overall experience is because we didn’t receive our final itinerary until 24 hours before we flew to Argentina (2-3 days before our Patagonia trip started), and when we did we realized some of our accommodations had been changed. We booed over 6 months in advance, so the reservations should have been secured.

The first hotel wasn’t great, the second hotel had amazing staff, but still didn’t feel like the quality of hotel we paid for. Laura and Julia made sure the next two hotels were much better. Indigo in Puerto Natales was our favorite.

We also weren’t picked up from for our airport transfer in Punta Arenas, but we just grabbed a cab and they are going to provide us a refund.

The biggest disappointment of the trip was our penguin island excursion being cancelled, but that was due to weather and out of anyone’s control.

Overall it was a very good experience and we would consider using Dittmar and Kimkim again. My advice to other travelers is to make sure to ask for your detailed itinerary a month or two in advance. Read it very carefully and call out any inconsistencies. And be prepared for things to change based on the extremely unpredictable weather in the region.

8 days in Colombia · Colombia - Feb 9 - Feb 16, 2020

Traveler: Weston L. - Local specialist: Laura Joy Bowman

Laura and the rest of the KimKim staff were incredible and easy to work with throughout the planning phase of our trip and the trip itself. They were flexible in planning as we wanted to spend less time in the large cities and more time in the countryside. Salento was the major highlight for our trip and our guide, Christian, was a pleasure to spend two days with. We highly recommend the Cocora Valley and the surrounding towns including Filandia. Our guide, Carlos, in Medellin was... read more

Laura and the rest of the KimKim staff were incredible and easy to work with throughout the planning phase of our trip and the trip itself. They were flexible in planning as we wanted to spend less time in the large cities and more time in the countryside. Salento was the major highlight for our trip and our guide, Christian, was a pleasure to spend two days with. We highly recommend the Cocora Valley and the surrounding towns including Filandia. Our guide, Carlos, in Medellin was efficient and friendly in showing us the highlights as we only spent one afternoon there. While in Colombia, we were able to communicate with Laura and her colleagues through WhatsApp to make some last second changes to our itinerary. We highly recommend KimKim and will absolutely be using them for future travels.