Kimkim Trip Reviews

Maria Jose was available when we needed her. Christian was excellent. Great personality, historical knowledge and wildlife identification. He knew how to match our pace for the itinerary.

Activity Reviews

Devil’s Nose Train Ride & Ingapirca Ruins Exploration

Ecuador

Spanish only commentary during trip. Having Chris along would have been helpful

Pailón del Diablo: The Charm of Baños and Transfer to Riobamba

Ecuador

Quito - Cotopaxi National Park

Ecuador

Hike was good. No bathroom at the lagoon!!!!!!!!!!!!!!!!!

I have used other travel companies in the past, but never again. KimKim makes travel so much more enjoyable and less stressful. We don’t like to travel with groups, so they are perfect for us. We provide them a wish list of things we want to do and see and voila, the wish comes true. We just returned from a 2 week tour of Patagonia and Ushuaia. It was amazing. They were in constant contact with us every step of the way. My wife is planning a girls trip this spring and is already in contact with them. A very big shout out to Lorena and her team. You guys are the best. Now time for me to start planning our next trip!🙏🏻🙏🏻🙏🏻

I want to especially mention all the tour guides and drivers .
Santiago: Eliseo our driver, and Soledad our tour guide. What a wealth of information. A welcoming experience to a beautiful city.
Punta Arenas: Juan Francisco with Fiordos del Sur whom we wanted to go home with. We also wanted to adopt a baby
penguin.
Porto Natales: Jhon Pineda with Patagonia Planet, who is very entertaining and very knowledgeable. Also George , the driver who was also taking photos. Some of his photos are the best.
Perito Moreno Glaciers with Turismo Zaahj. Wow what a great experience
Tierra del Fuego Ntional Park: Trekking and Canoeing in Park. Juan and his counterpart made this an awesome experience. Turismo Isla de los Fuegos did an outstanding job.
Beagle Channel & Penquins: Turismo did an excellent job. We were able to see plenty of wildlife including seals, whales, and of course penguins
Buenos Aires: What a beautiful city. We will have to come back

Hotel Reviews

Alto Andino Hotel

Ushuaia

This was a very nice hotel, although we had to go to the breakfast area to see the water.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hosteria El Puma

El Chalten

This was our favorite hotel. It is small and cozy. The staff are engaging and a pleasure to visit with.

Location

Staff

They treated us like family

Cleanliness & Comfort

Hotel Kosten Aike

El Calafate

We were only here for one night, but enjoyed our stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costanera

Puerto Natales

The hotel is very new and modern. The staff is exceptional. The street out front is a little noisy at times, but the view is wonderful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ilaia

Punta Arenas

We loved this little hotel. Easy walking distance to everything and great staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Great location. Quiet and easy to walk to nearby parks Very nice hotel

Authenticity & Character

Location

Quiet and safe

Staff

Cleanliness & Comfort

Activity Reviews

Buenos Aires Walking Short Tour

Buenos Aires

We were both coming down with a bug this day and just dragging.

Quality of Experience

Transport

Beagle Channel & Penguins

Ushuaia

The experience was nice, but if we had to do it all over again, we would have skipped this. We had already seen penguins. We did get to see some whales, so that was a big plus. I think we were getting a little burned out by this time.

Quality of Experience

Guides, Drivers and Staff

Transport

Trekking & Canoeing in Tierra del Fuego National Park

Ushuaia

We didn't quite know what to expect on this tour. We were not disappointed. We started off in a raft down the river and started seeing all kinds of birds and wildlife. A seal popped up right in front of us. Baby chicks, beavers, it was teaming with wildlife. It was an experience working with a team to paddle the raft. When we went on shore for lunch, we were ushered into a huge dome in the forest for a great bowl of soup and bread. Then off for a 4 mile trek through the woods. Beautiful scenery. It ended all too soon.

Quality of Experience

It made me feel young again

Food

Guides, Drivers and Staff

Best meal ever

Transport

Explore Perito Moreno glacier in Argentina

Puerto Natales

We didn't realize how big this glacier is. Wow! As you are watching it, you either see or hear ice calving off.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hike from Sarmiento Lake to Amarga Lagoon

Patagonia

Unfortunately my wife caught a stomach bug and we were not able to go on this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park

Patagonia

The trip just kept getting better! We had good weather and awesome scenery!

Quality of Experience

The quietness and open space

Food

Guides, Drivers and Staff

Jhon and George were great! They were very engaging and a pleasure to talk to

Transport

Penguin Colony on Magdalena Island

Patagonia

We were able to walk among the penguins and all the babies. What a way to start the day.

Quality of Experience

Guides, Drivers and Staff

Juan Francisco was like a jovial Santa Claus

Transport

Santiago City Tour - Private

Patagonia

Elisio and Soledad were amazing. She is an encyclopedia of knowledge. What a great way to start a vacation.

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable and engaging

Transport

Nice transport and very punctual

My husband & I had a fabulous 40th Wedding anniversary with our KimKim trip in Australia ( Sidney and Cairns) during the New Year Holiday (2026). The local guides and experiences were outstanding, personable, educational & full of memorable adventures (wine tasting, rainforests, animal sanctuaries, local cultural events (painting class/food instruction), Great Barrier Reef, etc). Special shout out to the KimKim US ( Seine) & Australian planning representatives --they truly are a quality team with high performance. One small glitch transfer issue was discussed immediately by team members and solved. True team work! I recommend KimKim to family and especially seniors -- this is a trusted and 5 star travel experience (our 3rd trip & planning other trips).

Hotel Reviews

Rydges Sydney Airport Hotel

Mascot, Sydney, NSW

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Crystalbrook Riley

Cairns

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Little National Hotel Sydney

Sydney

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Michaelmas Cay Cruise

Australia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Daintree Rainforest & Aboriginal Culture Day Trip

Australia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Atherton Tablelands & Paronella Park Exploration

Cairns

Guide & small group and wonderful sights

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Blue Mountains Day Trip with Hike

Sydney

Quality of Experience

Guides, Drivers and Staff

Superb

Transport

Sydney Harbour Sunset Dinner Cruise

Sydney

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Firstly Beatriz was great to work with as she created and planned our trip.
Travelling from Rome through to Portugal our whole experience was very smooth with such an amazing app with all the details of flights , tickets and recommendations so easily accessible. We had an amazing holiday full of tours and tastings without any effort of organising it so a big cheers.

Hotel Reviews

PortoBay Marquês

Lisbon

Cleanliness & Comfort

Hotel OFF Paris Seine 4*

Paris

great view great food - amazing pastrys

Condominio Monti Boutique Hotel

Rome

Amazing staff comfy beds great breakfast

Staff

so friendly and naturally interested

Cleanliness & Comfort

Activity Reviews

Culinary Highlights of Porto: Food Delights & Bolhão Market

Porto

Quality of Experience

Food

Guides, Drivers and Staff

An Evening of Flamenco

Portugal

Quality of Experience

Taste Barcelona: Authentic Tapas & Neighborhood Walk

Barcelona

Quality of Experience

Food

Guides, Drivers and Staff

A Sweet Walk Through Montmartre

Paris

Quality of Experience

Guides, Drivers and Staff

A Taste of Rome: Espresso, Tiramisu, & Gelato

Rome

Quality of Experience

Guides, Drivers and Staff

Our guides were wonderful and very responsive when we needed them

Activity Review

Birdwatching Tour at CATIE Botanical Garden

Turrialba

It was great but had a little hiccup with getting picked up.

Quality of Experience

Guides, Drivers and Staff

Transport

Best guides were Viviana and Marcos. Both interacted with us as well and had energy and loved what they were doing. For most part all activities went without issue and were better than expected. Only issue was that Alvaro assured us we would fish and obviously he didn’t understand the rules of fishing in the Galopagos. Jacquie was great. Responded well and would get details when asked. Brought energy and good communicator

Hotel Reviews

Finch Bay Galápagos Hotel

Puerto Ayora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Indigo Galápagos

San Cristóbal

Authenticity & Character

Location

Oh

Staff

Cleanliness & Comfort

EB Hotel by Eurobuilding Quito

Quito

Only stayed there 2 hrs due to delayed flight

Authenticity & Character

Location

Staff

O

Cleanliness & Comfort

Activity Reviews

Santa Fe Fishing Experience

Galapagos Islands

Didn’t fish! Don’t call it a fishing experience. It’s a snorkeling trip. Great snorkeling. Good guide

Quality of Experience

Food

Great sit down meal on boat

Guides, Drivers and Staff

Transport

Private Kayaking Adventure in Tortuga Bay

Puerto Ayora

Guide was not into it walk distance was not communicated very well. Kayaked for 40 mins and didn’t hang around when something interested encountered. Guide always in a hurry to be someplace else

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Speedboat to Santa Cruz Island; Charles Darwin Station, Highlands & Planting a Tree

Galapagos Islands

Great guide. Darwin center not that interesting. More interesting seeing turtles in wild

Quality of Experience

Food

Fun restraunt at ranch

Guides, Drivers and Staff

Transport

Embracing Nature: Discovering Wildlife on Española Island

Isla San Cristóbal

Johan was a good guide

Quality of Experience

Uninhabited and unowned of wildlife on island

Food

Guides, Drivers and Staff

Transport

Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería

Galapagos Islands

La Liberia is best part. Lots of aquatic life.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip was incredible - the experiences Angel planned were amazing, including an authentic Asado BBQ meat tasting with the best steak I've ever had, a Tango Show, some incredible hikes with excellent local guides and stunning views, and a tour to interact up close with penguins. I learned so much about the areas we visited, and it was the perfect activity level for our group. We had regular communication with our local experts throughout the trip, which was very helpful. Thanks so much, Angel!!

Hotel Reviews

Hotel Alma Sur

Punta Arenas

Authenticity & Character

Location

Staff

Carlos was wonderful, but otherwise many of the staff were not friendly or accommodating.

Cleanliness & Comfort

Clean but the walls were paper thin - you could hear EVERYTHING from other rooms, the lobby... I could even hear the treadmill from the fitness center from my room (on a different floor).

45 by Director

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mirador del Lago Hotel

El Calafate

Authenticity & Character

Location

beautiful view of Lake Argentina

Staff

Cleanliness & Comfort

Hotel Lennox Buenos Aires

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Natalino Hotel Patagonia

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Visit to Santa Rita Vineyard + Optional Lunch at Doña Paula Restaurant

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Magdalena Island - Penguin Encounter Half Day Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Hike to Mirador Base Torres del Paine - Full Day Tour

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Condor lookout Horse riding - Laguna Sofia & Cerro Benitez

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day El Chalten - Trekking Fitz Roy View Point

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Perito Moreno Glacier - Full Day Tour

El Calafate

Dany was the best!!

Quality of Experience

Guides, Drivers and Staff

Transport

Native Experience- Lakes and Caverns

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Live Cooking & Meat Tasting Menu

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit the most Famous Neighborhoods in Buenos Aires - City Tour

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

San Telmo Tango Show and Dinner.

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

There was a bit of a snafu with the driver, but Angel and the local experts were quick to remedy.

We had an amazing trip! I really cannot thank Liz and Dilliana enough, other than to publicize that I and my family could NEVER have done all the planning, all the follow-up, all the canceling and rebooking (flight & personal issues!), all the scheduling and buying of tickets, and lining up absolutely the BEST, most personable and knowledgeable tour guides I have ever experienced in my life’s travels!! Really, without hesitation or doubt, KIM-KIM delivered without a single disappointment…even when a few plans couldn't work out last-minute because of our schedule conflicts. Kudos to Liz Kate and Dilliana…I /all of us…there were 8 girls…Mom, daughter, daughter-in-law, and 4 granddaughters! All of us are so grateful for the efforts (above and beyond!) you made on our behalf. In spite of not the most pleasant of weather, it was simply a perfectly planned trip that every single one of us will remember for a lifetime. And, P.S…they were so accessible that we felt they were almost right along with us the entire week!

Hotel Review

Aparthotel Quartier Libre Saint Georges

Paris

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Exploration of Le Marais District

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private Exploration of Rodin Museum

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

❌ Eiffel Tower : Reserved Access to the Summit + Audio guide

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

The Phantom’s Lair: A Mystical Journey Through the Opera Garnier For Families

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private Notre-Dame & Sainte-Chapelle Visit with Priority Access

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private Seine River Cruise

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Learn about the History of Impressionism with a Private Musee d’Orsay Tour

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Champs-Elysées Discovery Walk

Paris

Quality of Experience

Unlock the Secrets of Perfume-Making!

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private French Pastry Class

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private Louvre Museum Visit

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Palace of Versailles Day Trip with Priority Access – Half-Day Tour

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

La Défence Christmas Market

Paris

Quality of Experience

At leisure: The Covered Passages of Paris

Paris

Quality of Experience

Leisure time at Luxembourg Garden

Paris

Quality of Experience

Eiffel Tower Summit Tickets

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Photoshoot in the Heart of Paris - Eiffel Tower

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

This was our 6th trip with KimKim, and while we had an AMAZING time, it was not the level of KimKim professionalism and/or efficiency that we have come to expect. We started with Augustina as our trip advisor, then she moved on and we had Juan. Juan left the company just as we started our trip, so Justo took over (and while he did an excellent job, there was obviously some lack of communication/coordination in the pass-off. Also, we ended up with 2 itineraries (one from KimKim, the other from Mater). While they were mostly identical, there were a few times where there were some inconsistencies that caused confusion (and honestly, it was annoying to have to go back and forth to determine which itinerary to use, more details below). An example of this was our trip to the Estancia where the itinerary indicated in one place that we had a 45-minute horse-back riding experience, while in another it indicated 3 hours. We were sure it would be 45- minutes so we booked a dinner reservation only to find out that it would be a 3 hour ride and we wouldn't get back in time for our reservation. Thankfully, the staff at the ranch called the restaurant and arranged for a late dinner (for my husband's birthday), otherwise it wouldn't have been a big deal. Another time, the itinerary for KimKIm indicated one activity, while the Mater itinerary repeated what we had already done a few days prior. items: In Ushuai, our itinerary indicated we should arrange for the hotel to take us to the National Park and back to hike. However, there was a public bus going to/from the park multiple times a day right across the street from our hotel--this should have been an obvious notation on the itinerary (as the bus was inexpensive, efficient and very helpful!). In El Calafate, it would have been nice to know that the established "pick-up" times for the experiences are "rough estimates" and the bus pick up can be as much as 45 minutes later given the number of pick-ups to different hotels that they make. Had we known this, we would not have worried that we had been "missed" or forgotten (we did call, and they let us know they were on their way. Also, our itinerary had indicated that the hotel could provide lunch for us for our "glacier walk", but they do not do this. Thankfully the hotel staff helped us find an alternative caterer who could have a box lunch ready for us in the early morning before we departed. In El Chalten, it would have been helpful to know that tickets to the park should be purchased in cash; aditionally, had I not had a trail "app" on my phone, the directions provided to get to a couple of the hikes were not particularly helpful/useful or accurate. For the day at the private reserve, though we were able to get in, we were the "lucky" ones, as we were supposed to have made reservations in advance (which we wrongly assumed KimKim or Mater had done since this was on our itinerary). Others were turned away. Had we been turned away, given that we had taken the bus to get there, we would have been out of luck and sitting in the rain for 6 hours waiting for the return. Justo was our point of contact from Mater, and he was very helpful/personable, though there was a bit of a language barrier in translating some of our requests. In Torres Del Paine, Juan had mentioned the need to get Park tickets right away, though this turned out to be easy, and nothing to stress over. FInally, while it would not have changed anything, it would have been nice to know that the roads between El Calafate and Torres Del Paine are often gravel, rough and slow, and that you need to download Google maps "offline" to ensure you have map service. So again, we had a phenomenal trip, there were just these little inconsistencies, omissions and/or annoyances that we have not been used to on prior KimKim trips.

Hotel Review

Koi Aiken

El Calafate

We stayed here the longest, and though it was by far the most humble of accomodations, the staff were incredibly helpful in (1) helping us find box lunches for our glacier walk; and (2) reaching out to the Glacier Walk experience provider to figure out if we had been forgotten or if they were just running late. The room had a nice view, though the furnishings and bathrooms are quite dated and in need of repair. Staff made up for any issues with the room.

Authenticity & Character

Location

It's a long walk from town though taxi service is easy.

Staff

Amazing and helpful staff.

Cleanliness & Comfort

The hotel furnishings in our room (drapes, bedspreads etc) were all falling apart; and the bathroom tub did not drain, but the helpfulness of the staff made up for any deficiencies we experienced.

Activity Reviews

Estancia Nibepo Aike

El Calafate

while the experience was wonderful, it's a long day, informative and enjoyable, but it's a long way to go w/not alot of "action". The gauchos were very friendly...the food was "OK" (mostly fat, though the 2nd serving was better). Our itinerary was not clear as to whether we had a 45-minute horse-back ride or 3 hour ride, and we tried to reschedule to 45-minutes (given our impending dinner reservation), but were unable to. THankfully, the ranch staff called our restaurant and let them know we would be very late (for my husband's birthday celebration!)

Quality of Experience

Food

Everything except the meat was exceptional. Felt like we received the "cheap" cuts of meat that they could effectivey serve a large group.

Guides, Drivers and Staff

Transport

Transportation was HOT and long.

Trekking on Perito Moreno glacier

El Calafate

One of the best experiences of the trip. Awesome guide, great hike, spectacular views and wonderful people we met along the way.

Quality of Experience

Dramatic scenery, and experienced guides

Guides, Drivers and Staff

Transport

It's a long day, and the only thing I recommend is that the drivers or transport company let you know ahead of time that it might take time to pick everyone up (depending on where your hotel is along the route).

We enjoyed our trip and all of our activities.
Our only complaint was the lack of details for some of the excursions—specifically the beach, temple, and fire dance day. Since we were traveling back on the boat, we were not prepared for the day's adventures and assumed we would be checking into the hotel to change before a day full of various activities. Our driver, Rushna made the trip extra special!!!!!

The SIMs card will not work on phones from the United States. Mine was lost in the process, which made my phone unusable, even on wifi, for the entire trip.

Hotel Reviews

Le Yanandra Resort Bali

Uluwatu, Bali

The room was beautiful with a spacious deck and an outdoor bathroom. The pool and reading tub (not a hot tub) were the perfect place to rest and relax after a day of adventures. Plenty of beaches, restaurants, shopping, and a temple in a cave cliffside were all within walking distance. We got to enjoy an amazing local artist singing.

Authenticity & Character

More designed for tourists

Location

Staff

Cleanliness & Comfort

Bay Shore Huts

AC unit was not working, and the water shut off in the middle of my shower. Staff were friendly, the place was clean, and beach front pool & restaurant were amazing

Authenticity & Character

Location

Staff

Cleanliness & Comfort

AC units need replaced.

Candy Villa by Pramana Villas

Ubud

We loved our private pool. The staff were amazing and quick to help with any need.

Authenticity & Character

Location

Had to be dropped off and wait for cart to take us to the hotel.

Staff

Cleanliness & Comfort

Activity Reviews

Manta Rays and multicolored Corals

Nusa Lembongan Island

This was a private adventure. The guide swam with us, pointing out amazing corals, fish, a sea turtle, dolphins, and fought of a dangerous fish. He pulled the boat along with him so it was close to us. The equipment was clean and in good condition. The guide took lots of pictures for us and of us. He would dive down to distances we couldn't in order to get the perfect shot. We were picked up in the boat from our hotel.

Quality of Experience

Guides, Drivers and Staff

Transport

Unclear of who was picking us up, mode of transportation, and then was difficult to get down to boat and back up after drop off.

Experience Balinese Cooking Class- Shared

Ubud, Bali

It was amazing to be welcomed into the host's home. It provided great insight into the family dynamics within their culture. It was fun to experience their daily cooking habits. Starting at the market, prepping each ingredient, and preparing what felt like a feast. The staff made it flow smoothly without taking away cooking opportunities.

Quality of Experience

Guides, Drivers and Staff

Experience VW Safari Tour, Kintamani, Mt Batur, Tegallalang

Ubud, Bali

The driver, Don, was very friendly, informative, and provided a perfect day. We loved that this was our first day, as we got so much information about Bali culture, lifestyles, and geography.

Quality of Experience

Guides, Drivers and Staff

Transport

All of our guides for our tours were fantastic! Iga (Reindeer Tour), Sanni (Northern Lights Tour), and Cecilia(?) (Horse Sleigh Tour), and Mark (Ranua Wildlife Park). I'm sorry to have missed the photography tour as the Ranua park took a lot out of me to make the parts we did make.

The overall itineray was awesome! Transfers, Hotels, Trains -- from pickup in Rovaniemi and delivery to Helsinski airport was great! Of course with any itinerary as complex as ours, there are bound to be hiccups. None were so bad that would degrade how we feel the overall trip went.

Hiccups with maybe more transparency or info? Use of VR app, FAQ how the train would work, FAQ how to get taxi and other local transport for any of our side adventures, etc.

Hotel Reviews

Hotel Fabian

Helsinki

Fantastic staff! They got is checked in and informed us our breakfast bags will be ready in the morning. Never had to ask. We were there for just an overnight stay and the room was unbelievable. Quaint and quiet to get a great night sleep before our early morning departure to catch our flight. Definitely would enjoy staying there again!

Authenticity & Character

rustic and modern at the same time! Comfort and ambiance focused on the guest -- loved it!

Location

Staff

very nice and smiling! And, friendly too!

Cleanliness & Comfort

Lapland Sky Ounasvaara

Rovaniemi

Nice and comfortable. Great touch with a private sauna in the room. Was a little cold being outside of the hotel proper. We had a few bags and was difficult to get to room on checkin and bags to lobby on checkout. Food was FANTASTIC! We were totally excited and were tastefully surprised. Dining room as awesome but very cold by the glass. Heat was a little light and definitely needed the provided blankets to be near the glass for the amazing night views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Evening Horse Sleigh Ride

Finland

Both ladies (forget their names correctly) were exceptionally accommodating with our group. Talked about the history behind the Finnish Horses and our horse that was pulling the sleigh. Nice stories. We were lucky and the 2nd night in a row, we saw Northern Lights. Activity was too fast and in the middle of snowing -- no good pictures.

Quality of Experience

Guides, Drivers and Staff

Mark was amazing with the in context stories about the animals in the park and sharing his own experiences capturing them on film, in the wild.

Transport

Ranua Wildlife Park Visit

Finland

Super time to see the animals that were available to be seen. We were there during extreme cold weather so picture we made were great!

Quality of Experience

Food

The restaurant food was pretty nice! Tasty!

Guides, Drivers and Staff

Mark was fantastic. Lots of history, information about the animals, and insights to some of them from his past journeys in the wild. Really LOVED his photo ordeals for National Geographic!

Transport

Northern Lights Tour

Rovaniemi

AMAZING! Early in the tour seemed it might be a little disappointing with slight cloud cover. We got lucky! Very pretty lights of many colors.

Quality of Experience

Guides, Drivers and Staff

Sanni was amazing, Informative, and empathetic and helpful in working with my gear for best pictures.

Transport

transport was a little packed but still somewhat comfortable.

Reindeer Safari in the Nature of Lapland

Rovaniemi

Our hosts and tour guide were amazing! Lots of info and stories. Examples and samples were great. Perfect timing to warm up on a very cold morning!

Quality of Experience

Guides, Drivers and Staff

love the extra pictures Iga took and provided us! Super quality.

Transport

Everything with this trip planned by KimKim went great. The website is easy to use. Hakim, our representative, was fast, courteous, and always willing to help out. He created a great agenda for us in Morocco. The hotels (riads) we stayed at were simply amazing. Our driver, Khalid, was exceptional. Every hotel knew we were coming, the drivers and guides always showed up on time. They planned some additional activities such as a cooking class in Fes. I would use KimKim again.

Mel climbed a mountain with me. Wonderful. The helicopter couldn’t go due to weather, but the backup plan was great.

Overnight cruise was a highlight of the year. Dave, our captain, Mikey, our chef, and Anna were all great as were the other guests. Lobster catch turned into dinner as did our fish from our fishing efforts.

All was great.

I’m an avid traveler and usually plan all of my own trips, but Costa Rica felt overwhelming because of how much there is to see and do. I decided to reach out to KimKim and was assigned to Randall, which turned out to be a great decision.

Randall quickly sent over a preliminary itinerary and was extremely responsive with any changes or modifications we asked for. We had a limited budget but wanted to experience as much as possible, and he made it work within our limitations and we felt we were still able to truly enjoy and experience Costa Rica without missing out.

Everyone he coordinated was punctual, professional, and easy to work with, which made the trip smooth and stress free. I even contacted Randall during the trip for recommendations, and he responded quickly and went above and beyond to help.

I highly recommend KimKim, and especially Randall, to anyone planning a trip to Costa Rica.

Mery, our kikkim specialist and Melagros, our local coordinator, were amazing. Every detail was well-managed, dates were coordinated and doubled checked, pricing was clear and fair, and there was ongoing communication throughout our adventures in Argentina. Our local guide in Buenos Aires, Natalie, was superb. She loves her city, and it shines through at every site. Natalie not only pointed out numerous sites on our 4 hour tour but explained the history, architecture, origin, and neighborhood of every location. Lots of opportunities for dialogue, questions, and experiences were provided. The time flew by and really helped to familiarize us with this beautiful city. Additionally, Natalie, provided numerous recommendations for restaurants, museums, and shopping opportunities to visit later.

Our driver, Michelle, was incredibly competent. She navigated the city as an expert, getting us safely to each location, slowing past 'drive-by' sites, and accommodating quick nearby 'add-on' sites.
Equally complicated was our adventures at Iguazu Falls on the Argentina and Brazil sides. Our guides were very knowledgeable of the falls and rainforest, and gave us lots of time explore and take photos. We did a boat trip to the falls, which was an adrenaline rush, and an authentic Brazilian lunch were unexpected additions that were incredible.
What an incredible team and completely enjoyable experience!

Kimkim travel group provided exceptional service to us. Jessica and Athaya offered us quality customer care and service. They were accommodating, attentive, responsive, and overall, provided excellent customer service. The guides and drivers that they provided were also exceptional, kind and knowledgeable. Also, the accommodations (villas) offered were very comfortable and offered an environment of tranquility, comfort, cleanliness and serenity. The recommendations from coffee spots, spas, restaurants and shopping were also wonderful. I will definitely use them again. Brenda

It was one of the most exiciting and memorable trip for me and my friends. Everything was perfect from the beginning to the end of the trip. Thanks to Hamza for improvising the itinerary. Thank you for Said from Original Travels. Thank you for Mohammed from Original Travels who was amazing from day 1 to till the end. Wish we could explore more in Morocco. Overall, highly recommended and must visit Morocco. :) 💌💌💌

Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was magical. The whole ambience of the hotel is so relaxing and beautiful. The service is top notch. Smiles all around on the staff. That makes anyone’s stay so much more fun. Also, the breakfast there is quite good. You can have delicious unusual Mexican dishes or you can order the classic eggs and toast. They accommodate you and are pleased to do it.
Our opinion of our stay at Casa Decu in Mexico City is mixed. The neighborhood is perfect. Close to restaurants and lots of other things you might want to see or need, yet quiet and comfortable at night. Our room had the added attraction of being huge. We actually had a small living room and small kitchenette. The extra space came in handy as my husband was sick and was able to sleep in the living room on the comfy sofa. The downside was that is was quite dark and you had to walk four flight of stairs to get to breakfast, which was a bit of a disappointment. Really more of a continental breakfast. Not really worth four flights of stairs. The terrace setting is lovely though.
All in all, KimKim gets a 90% from us. We hope to use you again.

Hotel Reviews

Pug Seal Oaxaca

Oaxaca

Magical environment. Amazing staff. Terrific breakfast. Wanted to take the bed, sheets and all home.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Decu

Mexico City

Our room was really large which was convenient as my husband was ill and able to sleep in the “living room.” However, it was quite dark and you have to walk up four flights of stairs to get a mediocre, continental style breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Oaxacan Handicrafts Route

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Monte Alban (Half Day)

Oaxaca

Juan has so much enthusiasm. He ended up being with us for 3 days and we really got to know how professional and flexible he is. He’s a great guide!

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class - Oaxaca

Oaxaca

Our chef and we made healthy tasty authentic Mexican Mole Verde. It was delicious. Also homemade tortillas. He was gracious and wonderful.

Quality of Experience

Food

Transport

Hot air balloon ride over Teotihuacan

Mexico City

Do this! It’s worth getting up at 4am for.

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

I planned my trip to Norway wanting to see the Northern Lights. Working with kimkim, I found it the easiest way to not only go over my ideas, but have ideas that I wouldn't have any thought of. I started my trip in Oslo and was able to experience the last Christmas Market of my Christmas Market hopping I had done. The hotel I stayed out was perfectly situated and made it very easy to walk to the train station, and the park where the Market was held, when I left the next day to head towards Bergen. When I was planning my trip, I thought I was going to just take the train directly to Bergen; however, with the advice of kimkim I actually stayed a night Flam. To make sure the night wasn't boring, they arranged for me to go on a hike in the mountains. It turns out, I was the only one who signed up for the hike. My guide, Bjorn, still took me out for the hike. It was definitely worth the stop in Flam to go on the hike and see the fjord. Bjorn was so knowledgeable about the flora and fauna of the mountain and you could tell he really respected the Norwegian way of life when it comes to outdoor adventures and respecting the land and personal property. After my night in Flam, I headed on the train towards Bergen. That is where there were problems. It turns out when we arrived in Bergen, someone had taken my luggage! I waited at the train station, with their luggage, for over 3.5 hours to see if they would notice and be able come back to the train station. If this isn't a perfect reason to have a luggage tracker when else would be the perfect reason. Because I was in the train station for so long, I didn't get to go out and see Bergen at night. I then woke up the next day to find out my flight to Tromso was cancelled and I was rebooked on a flight that leaves 2 hours earlier. It was a scramble, but I got there. My time in Tromso was great. Overall, my trip was very good and the planning time put in by everyone made it a memorable experience.

Hotel Reviews

Hotell Bondeheimen

Oslo

Perfect location to train station and park when the Christmas Market was.

Authenticity & Character

Location

Staff

Staff wasn't as friendly as you would expect from a hotel that sees a lot of international travelers.

Cleanliness & Comfort

Flåmsbrygga Hotel

Flåm

Cute little hotel closer to the water. It seems like a lot of travelers use this hotel. I did get an "upgrade" to have a balcony. I was still on the main floor, so it ended up being a patio. The room was spacious though and worked well.

Scandic Torget

Bergen

Quality Hotel Grand Tromso

Tromsø

Was in a great location to downtown. Easy to pick up public transport or go to the meeting places for any activities.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Radisson Blu Airport Hotel, Oslo Gardemoen

Gardemoen

Perfect place to stay when you have a really early morning flight and just need a place to relax the night before.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Northern Lights Hunt by Minibus

Tromsø

The guide was really great about hunting for areas where you could see the Northern Lights, even though the night was very cloudy. He ended up having us see the northern lights twice that night. They weren't extremely active, but we were still able to see them. The guide was wonderful and making sure everyone was having a good experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Reindeer Sledding, Northern Lights & Sámi Culture Experience

Tromsø

On our way out of Tromso and just a quick 10 minutes from the camp, a car accident happened. We were stuck in line waiting for EMS to get to the occupants to get them to the hospital for easily over an hour. When we finally arrived at the camp, they were able to have us do the sleigh ride and feed the reindeer, but we weren't able to eat the dinner due to time constraints. The people were definitely wonderful, took good care of the reindeer, and did the best they could within the time. We did end up getting a refund, which was appreciated. If you are able to have a full time with the experience, I would say that it would be quite amazing.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Arctic Fjord Cruise & Fishing Excursion

Tromsø

I had researched do an arctic fjord cruise with fishing as an option. I wish I would have known, even though it stated lunch was included, all they had was coffee, tea, cocoa, and cookies. I don't know if I would recommend this company for the fishing excursion again, but I would try another one. The captain did try to take us to multiple spots to try to catch fish, so that was appreciated. Overall, I wasn't a fan of the experience and would be a skip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Northern Lights Husky Experience with Dinner

Tromsø

The people there really cared about the dogs and were knowledgeable about each one. The food for dinner was good and they even catered to a couple who were vegetarians. We closed the night with mattress sledding and roasted marshmallows. It would have been 5 stars if I would have been able to go on the husky sled ride.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Snowshoe Trek

Flåm

Bjorn was an amazing guide and definitely enjoyed it. As it ended up being just us--definitely appreciated that they didn't cancel because not enough people signed up--it was more special. When we went to the bridge to overlook the fjord, there was no one on the bridge, so Bjorn could take lots of pictures of me, which was nice. During the hike, Bjorn pointed out flora that was typical in the area and at the top, we stopped for some hot berry juice and Norway's version of a Kit Kat bar. We had a wonderful discussion during the hike and even though it wasn't a snowshoe one, I had a good time.

Quality of Experience

Guides, Drivers and Staff

Transport

THANK YOU for the trip – it was SO well planned, and clearly a LOT of thought went into it. We are so grateful, and we are now big KimKim fans!

We travel a LOT, to all kinds of crazy places! It is unrealistic to travel across the world and expect things to NOT go wrong. What matters, and why we work with travel professionals like you KimKim, is to have support and back up when things DO go wrong – THAT is what matters! KimKim seamlessly fixed an issue on our travels, and they are THE BEST, and you can travel worry-free!

Our planner Ben was remarkable - attentive, knowledgeable and friendly, and our guides Roy, H and Piter were exceptional.

10/10, DO recommend! Thank you, team KimKim, for an amazing experience and incredible 'whatever it takes' service!