Kimkim Trip Reviews

4.8
Based on 21,453 ratings
Read 21,453 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderful experience in Zimbabwe and Namibia
Botswana | Jul 9 - Jul 31, 2026

Jane
Jane M.
Australia | Reviewed on Aug 04, 2026

Our travel agent Esther (via Kimkim) arranged a wonderful trip for my friend and myself in Zimbabwe and Namibia, despite having limited time and being bit late in booking (our fault). Everything went smoothly - from pickups and drivers through to the recommended lodges - and everything was wonderful. There were many once-in-a-lifetime moments on the game drive in Zimbabwe and river safaris on the Zambezi and Chobe rivers. Esther was very responsive to our preferences and our budget, and kept us up to date with visa requirements and other formalities. Highly recommended.

Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Aug 04, 2026

Thanks so much for the wonderful review Jane, it was a great pleasure planning this trip with you and I'm so glad you enjoyed it!

Great experience working with Kimkim...
Peru | Jul 24 - Aug 2, 2026

G
Gaurav C.
San Jose, CA | Reviewed on Aug 04, 2026

We had a great experience working with Kimkim team on this trip. Our tour guides, Juan and Martin were both very good. They were knowledgeable, funny, and went out of their way to make sure we were comfortable. E.g. helping us making frequent breaks to pick up supplies as needed, giving us lot of tourism tips and guiding us to the right food and shopping places. Most importantly, they had a deep sense of Peruvian histroy and helped us to get a really immersive experience.

I would heartily recommend the Kimkim team to anybody looking to have a great experience.

Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Aug 05, 2026

Hello Gaurav!

It's wonderful to hear that you had such a great experience with us and that Juan and Martin helped make your journey so memorable. We're truly happy that you were able to experience Peru through its people, nature, and culture, that's exactly what we hope every traveler takes home with them.

As I mentioned before, Peru is now your second home, and it would be our pleasure to welcome you back whenever you decide to return!

I wish you many more unforgettable adventures on your future travels around the world.

Warm regards from Lima, Peru
Jimena

Great guides
Peru | Jun 22 - Jul 4, 2026

Vivian
Vivian O.
Los Angeles, CA | Reviewed on Aug 04, 2026
All of our guides and drivers were knowledgeable and friendly. We loved being able to stop and take photos with the alpacas on our way back from Palcoyo! We had a great time! Read more

All of our guides and drivers were knowledgeable and friendly. We loved being able to stop and take photos with the alpacas on our way back from Palcoyo! We had a great time!

Hotel Review
Jaya Suite Machu Picchu
Aguas Calientes, Machu Picchu

Our room had no other ventilation than one window opening to the corridor. I would check your room when you book. The hotel was small but recently updated or built.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Karen L. Jihuallanca

Honeymoon with Kimkim in Greece!
Greece | Jul 11 - Jul 18, 2026

Jessica
Jessica T.
Dallas, TX | Reviewed on Aug 04, 2026
Our honeymoon in Greece was absolutely unforgettable\! After all the stress of planning our wedding, we decided to use a travel agency to take the pressure off planning our honeymoon, and it was one of the best decisions we made\. Everything was thoughtfully planned for us\. All we had to do was book our flights and show up\! Our trip was the perfect balance of adventure and relaxation\. We enjoyed incredible excursions while still having plenty of time to unwind and soak in the beauty... Read more

Our honeymoon in Greece was absolutely unforgettable\!

After all the stress of planning our wedding, we decided to use a travel agency to take the pressure off planning our honeymoon, and it was one of the best decisions we made\. Everything was thoughtfully planned for us\. All we had to do was book our flights and show up\!

Our trip was the perfect balance of adventure and relaxation\. We enjoyed incredible excursions while still having plenty of time to unwind and soak in the beauty around us\. Every part of our honeymoon was memorable, from taking a cooking class to swimming in the crystal\-clear Aegean Sea\. We were completely in awe of the beauty of both Crete and Santorini\. The food in Crete was some of the freshest and most flavorful we’ve ever had\!

The special touches throughout our trip made it even more magical\. Walking into a room filled with roses and ending our honeymoon in Santorini with flower petals and candles waiting for us was so thoughtful and romantic\.

We also loved the photo book, and it arrived on my birthday, which made it feel like such a special birthday gift\! Receiving a birthday card and a welcome\-home card afterward was another thoughtful surprise\. It’s those little personal touches that truly set Kimkim apart\.

We can’t stop recommending Kimkim to our friends and family, and we already can’t wait to book our next adventure with them\. A million stars\! ⭐️

Hotel Review
Monastery Estate Venetian Harbor
Chania

Our stay here was incredible! The private pool was absolutely amazing, and the location was perfect, just a short walk to all the shopping and restaurants, yet tucked away in a quiet alley that gave the hotel such an authentic Greek charm. If you’re deciding between room options, definitely book the one with the indoor hot tub, you won’t regret it! It made our stay feel even more luxurious. The staff was incredibly sweet, welcoming, and friendly, always going above and beyond to make us feel at home. Breakfast each morning was delicious with plenty of great options, and one of our favorite little touches was all the adorable neighborhood cats that made the area feel even more charming. We would absolutely stay here again and highly recommend it to anyone visiting Chania!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 04, 2026

Congratulations on your marriage, and thank you for such a heartfelt review! We loved hearing how perfectly Crete and Santorini balanced adventure and relaxation, and we're so glad the little touches, the roses, the candlelit petals, and the birthday photo book made your honeymoon feel truly special. Thank you for trusting us with such a meaningful trip, and we can't wait to help plan your next adventure! 🌸

Rodrigo was my personal guide for three days....
Argentina | Mar 22 - Mar 27, 2026

Robert
Robert A.
Atlanta, GA | Reviewed on Aug 03, 2026
Rodrigo was my personal guide for three days. His historical knowledge of Argentina and Cordoba is outstanding. His presentation was professional and warmly personal to my curiosity. He made it feel like I cruising around with a new friend. Read more

Rodrigo was my personal guide for three days. His historical knowledge of Argentina and Cordoba is outstanding. His presentation was professional and warmly personal to my curiosity. He made it feel like I cruising around with a new friend.

Hotel Review
Amérian Executive Córdoba Hotel
Córdoba

Clean and secure

Authenticity & Character
Location
Centrally located in the city
Staff
Cleanliness & Comfort
Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Aug 04, 2026
Hello Robert, Thank you for your wonderful review. We are delighted to hear that your time exploring Córdoba was such a memorable experience. 😊 It is especially rewarding to know that Rodrigo's knowledge, professionalism, and warm approach made you feel so comfortable throughout the journey. Creating experiences that feel personal and authentic is exactly what we strive for. We will be sure to share your kind words with Rodrigo. Thank you again for your recommendation. If Argentina or... Read more

Hello Robert,

Thank you for your wonderful review. We are delighted to hear that your time exploring Córdoba was such a memorable experience. 😊

It is especially rewarding to know that Rodrigo's knowledge, professionalism, and warm approach made you feel so comfortable throughout the journey. Creating experiences that feel personal and authentic is exactly what we strive for.

We will be sure to share your kind words with Rodrigo. Thank you again for your recommendation. If Argentina or South America are in your travel plans again—or if you decide to return to Córdoba—I would be delighted to help you design another journey tailored to your interests and travel style.

Warm wishes

Helpful and Organized Tokyo Planner-Leny
Japan | Jul 22 - Jul 25, 2026

Joe
Joe O.
Denver, CO | Reviewed on Aug 03, 2026
Leny did a great job helping us organize and plan a Tokyo trip for our group of 7 people. Managing a group of this size takes a lot of coordination, and she kept us well-organized throughout the process.She provided us with a solid variety of activity options to choose from during the initial stages. We really appreciated her flexibility during the planning phase, as she listened to our suggestions and was very accommodating when we needed to make changes to the itinerary.Thanks to Leny’s... Read more

Leny did a great job helping us organize and plan a Tokyo trip for our group of 7 people. Managing a group of this size takes a lot of coordination, and she kept us well-organized throughout the process.She provided us with a solid variety of activity options to choose from during the initial stages. We really appreciated her flexibility during the planning phase, as she listened to our suggestions and was very accommodating when we needed to make changes to the itinerary.Thanks to Leny’s thorough preparation and responsiveness, our trip to Tokyo went smoothly. She is a reliable planner who truly listens to her clients' input.

Our fun activites included go-karting on the streets of Tokyo, visiting the Tsukiji Fish Market, participating in a Japanese traditional tea ceremony, kimonos and all! We also visited a local garden.

Leny created a group chat on WhatsApp for our trip and was available throughout our journey.

Hotel Review
Hotel Groove Shinjuku
Tokyo

Very active part of the city

Authenticity & Character
Location
Close to great restraunts, entertainment and shopping
Staff
Cleanliness & Comfort
Super clean room. Tight quarters but it worked
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Aug 05, 2026
Welcome back home, Joe and family! Thank you so much for your thoughtful review. It was a pleasure helping your group bring this Tokyo adventure to life, and I'm delighted to hear everything came together smoothly. You had such a wonderful mix of experiences, from racing through Tokyo on a go-kart, exploring the bustling Tsukiji Fish Market, and enjoying a traditional tea ceremony to spending time in some of the city's beautiful gardens. Those are the kinds of moments that make a trip... Read more

Welcome back home, Joe and family!

Thank you so much for your thoughtful review. It was a pleasure helping your group bring this Tokyo adventure to life, and I'm delighted to hear everything came together smoothly.

You had such a wonderful mix of experiences, from racing through Tokyo on a go-kart, exploring the bustling Tsukiji Fish Market, and enjoying a traditional tea ceremony to spending time in some of the city's beautiful gardens. Those are the kinds of moments that make a trip memorable.

I especially appreciate your flexibility and collaboration throughout the planning process. Working with a group of seven always comes with plenty of moving pieces, so I'm glad we could build an itinerary that matched everyone's interests while keeping things organized and stress-free.

Thank you for trusting me with your trip and for staying connected through our WhatsApp group along the way. Knowing I could help make your journey easier and more enjoyable means a lot.

Wishing you and your family many great memories from Japan, and I hope to help you plan another adventure someday!

Warm regards,

Leny

The Success of your Tour is in the Details
Morocco | Jul 23 - Jul 29, 2026

Glenn
Glenn T.
Australia | Reviewed on Aug 03, 2026
Our driver Oussama was with us for the whole 7 day tour. Always on time, always polite, respectful, courteous, helpful & great driver. Oussama was our steady rock, full of great info in between all the different guides we had. We’re sure Oussama would be a great guide himself given the chance.
In Marrakech we had Ashraf as our guide & he set a bar so high that our other guides couldn’t reach. Sharif in Fes was also excellent & knows & loves his town so well. Abdul in Chefchaouen was...
Read more

Our driver Oussama was with us for the whole 7 day tour. Always on time, always polite, respectful, courteous, helpful & great driver. Oussama was our steady rock, full of great info in between all the different guides we had. We’re sure Oussama would be a great guide himself given the chance.
In Marrakech we had Ashraf as our guide & he set a bar so high that our other guides couldn’t reach. Sharif in Fes was also excellent & knows & loves his town so well. Abdul in Chefchaouen was difficult to understand & just wanted to take photos of us but knows his town. Tangier was self guided so those guides were also great 😅.
Planning by Kimkim needs to be tighter & itinerary followed. If there are changes they should be advised to clients asap.
Cave of Hercules is a tourist trap & shouldn’t be included unless requested.
Open air/zero sun protection sites like Volubilis in summer should be visited outside the peak heat of the day.
All in all a tremendous experience that we will remember forever.
Thank you KimKim.
Glenn & Oriana.

Hotel Reviews
Riad Mokhtar Tanger
Tangier

Nice enough room. No bar fridge in room for a 5star hotel is just not acceptable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Lovely looking Riad. Nice rooms. Staff could be a bit friendlier.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Marrakech After Dark: An Evening Food Walk
Marrakech After Dark: An Evening Food Walk
Marrakesh

This magical night your was with Ashraf again & he was superb. Marrakech at night is something to see that you will never forget. Musicians, monkeys, snake charmers, horses & carts, local goods everywhere, the market at night is crazy but fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marrakech - Full Day Exploration of the Red City
Marrakech - Full Day Exploration of the Red City
Marrakesh

Ashraf knows Marrakech amazingly well & is so knowledgeable about its history. The Secret Garden, palace, Mosque etc are all essential stops along with the Medina.

Quality of Experience
Guides, Drivers and Staff
Transport
Chefchaouen: A Guided Walk
Chefchaouen: A Guided Walk
Chefchaouen

Our guide Abdul was very difficult to understand in English. Luckily he speaks some Italian & between that & English we understood about half of what was said. Abdul wanted to grab our phones & take pictures of us everywhere which isn’t what we thought guides are paid to do. Chefchaouen also has a major cat problem, much worse than Fes or even Marrakech. Keep Chefchaouen to a maximum 2hr visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-day guided tour in Fes
Full-day guided tour in Fes
Fes

Sharif was very pleasant & polite. He certainly knows his city & its history & is passionate about keeping traditional crafts alive.

Quality of Experience
Quality of Experience
Food
Sharif took us to a hidden Riad restaurant, best lunch of the whole tour, best tagine ever.
Food
Sharif took us to a hidden Riad restaurant, best lunch of the whole tour, best tagine ever
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Private Transfer from Fez to Chefchaouen via Meknes and Volubilis
Private Transfer from Fez to Chefchaouen via Meknes and Volubilis
Morocco

Our driver Oussama was great. Meknes was a nice interesting stop. Volubilis was a surprise as we were unaware this had been added to our itinerary. We arrived at Volubilis without sunscreen as we were unaware of the extra stop. Unfortunately we got a little cooked & it made the rest of the day a bit uncomfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Chefchaouen to Tangier
Private Transfer from Chefchaouen to Tangier
Morocco

Our driver/guide Oussama was great. Sadly, the Cave of Hercules (which we had not asked to visit nor were we informed) was a tourist trap. Standing in line for tickets (which should have been pre-purchased online) we baked in the sun for an hour, without sunscreen or hats as we were caught totally by surprise by the stop.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Aug 05, 2026
Hi Oriana & Glenn, Thank you for taking the time to share such a detailed review. We are very happy to hear that you had a wonderful trip and created memories that will stay with you forever. It is great to know that Oussama was such an important part of your journey. We truly appreciate your kind words about his punctuality, driving, helpfulness, and friendly attitude. We are glad that he made you feel comfortable and well supported throughout the whole trip. We will make sure to share... Read more

Hi Oriana & Glenn,

Thank you for taking the time to share such a detailed review. We are very happy to hear that you had a wonderful trip and created memories that will stay with you forever.

It is great to know that Oussama was such an important part of your journey. We truly appreciate your kind words about his punctuality, driving, helpfulness, and friendly attitude. We are glad that he made you feel comfortable and well supported throughout the whole trip. We will make sure to share your feedback with him.

We are also very happy to hear that Ashraf gave you such a great experience in Marrakech. His knowledge and passion clearly made your city tour and evening food walk very special. We are also pleased that you enjoyed your time with Sharif in Fez and that he helped you learn more about the city, its history, and its local traditions. It is lovely to hear that you enjoyed the lunch he recommended as well.

Thank you also for sharing your honest feedback about the parts that could have been better. We are sorry that the visits to Volubilis and the Cave of Hercules came as a surprise and that you were not told about these stops in advance. We understand that this made it difficult to prepare for the heat and sun. Your comments about visiting open-air places earlier or later in the day during summer are very helpful. We will also review your feedback about the Cave of Hercules, the guide in Chefchaouen, and the hotels.

Thank you again for choosing us for your trip to Morocco and for sharing both the good parts and the areas where we can improve. We are very happy that, overall, you had such a memorable experience.

Warm regards,
Ali

Overview
Portugal | Jul 19 - Jul 25, 2026

Lauren
Lauren K.
Chicago, IL | Reviewed on Aug 03, 2026
Each of our guides in the various parts of the trip were superb. We really enjoyed our two guides in Lisbon - especially the guide from "We hate tours" as he was really knowledgeable, hard working and informative. Food was delicious and we really enjoyed our tour of the 2 palaces in Sintra. We also enjoyed Obidos and Nazare before going to Porto. The accommodations were also wonderful - great locations and hotel selections. Areas of improvement:
- Recommendations of restaurants or areas...
Read more

Each of our guides in the various parts of the trip were superb. We really enjoyed our two guides in Lisbon - especially the guide from "We hate tours" as he was really knowledgeable, hard working and informative. Food was delicious and we really enjoyed our tour of the 2 palaces in Sintra. We also enjoyed Obidos and Nazare before going to Porto.

The accommodations were also wonderful - great locations and hotel selections.

Areas of improvement:
- Recommendations of restaurants or areas to visit when we had downtime; even scheduling some resevations ahead of time for us would have been helpful.
- We arrived at our hotel by 9am and breakfast was not included that day and we had a full day until rooms were ready at 3pm. They held our bags, but would have been nice to grab a meal included as most places were not even open yet.
- We had a full day in Lisbon on the day we arrived with no plans- would have been helpful to have our city tour this day instead of having that be day 3 of Lisbon. We ended up going to belem on our own but some guidance would have been helpful.
- Some of the Fado tour and the driving tour around lisbon overlapped so it felt a bit repetitive on where we went and what we did. Also the Fado location for restaurant and dinner was closed so our guide had to find another restaurant with Fado for us to go to. He worked hard and found a great place, but it was odd that our original place was closed without notice.
- The timing of the tours that were proposed were not accurate, especially the day trip to Sintra and surrounding areas. Due to high season, and major issues with finding parking in and around the palaces and town, we got back to our hotel 3 hours later than was intended on our guide. While we enjoyed the tours, we had to truly cut short our last city visit as we had dinner reservations that we would have been charged for had we not been there in time. In the future, the driver should either drop us off so he can find parking and we can walk around, or there should be better parking locations or have parking factored in somehow. It was more walking due to not parking close to city center in Sintra.
- would have been nice to have included a one day trip to the Duoro Valley. Our walking tour was great though and the port wine tour were great - they could have been combined on one day to allow for Duoro valley on one day.

Hotel Reviews
AlmaLusa Baixa & Chiado
Lisbon

Great location and great breakfast included

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Torel Palace Porto
Porto

We were upgraded and really enjoyed our accommodations and the breakfast included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal

We thought this was supposed to be small group but there were 15-16 people on the tour. Would have liked a smaller group experience as we had discussed, but we enjoyed the 3 wineries selected.

Quality of Experience
Guides, Drivers and Staff
Transport
Local Secrets Excursion by Van
Local Secrets Excursion by Van
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private Alfama Walk &  Fado Dinner Performance
Private Alfama Walk & Fado Dinner Performance
Lisbon

The restaurant we went to was wonderful - it wasn't the one that you had planned for us as that one was closed and the guide had to find somewhere else.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer From {{start_location}} to {{end_location}} via Óbidos & Nazaré
Private Transfer From {{start_location}} to {{end_location}} via Óbidos & Nazaré
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Local Markets
Self-Guided Local Markets
Porto

We did this in about 30 min during our walking tour. Didn't need separate time for this

Hidden City Guided Walk
Hidden City Guided Walk
Porto
Quality of Experience
Guides, Drivers and Staff
Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit
Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit
Lisbon

We enjoyed this tour the most of any of the days on the trip. The Pena Palace tour was wonderful and not busy when we attended The full day was 3 hours longer than was planned due to travel times, parking locations being far away and requiring a lot of walking to get to and from starting locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Finding parking spots was difficult and added time to our tour
Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Aug 05, 2026

Thank you so much for your thoughtful review, Lauren! I'm so glad to hear you enjoyed your guides, accommodations, and experiences throughout Portugal. I also really appreciate your detailed feedback. Your suggestions about restaurant recommendations, arrival day planning, tour timing, and the Douro Valley are incredibly valuable, and I'll be sure to share them with our local team as we continue improving our itineraries. I'm so happy you had a wonderful trip overall, and I hope we have the opportunity to help you plan another adventure in the future! - Emily

Highly Recommend
Croatia | Jul 5 - Jul 15, 2026

B
Beth F.
Newark, NJ | Reviewed on Aug 03, 2026
Our local specialist, Nikola was amazing. He was readily available with any questions we had. He was friendly and the whole process was flawless. Thank you for a wonderful vacations! Read more

Our local specialist, Nikola was amazing. He was readily available with any questions we had. He was friendly and the whole process was flawless. Thank you for a wonderful vacations!

Activity Review
Korčula Half Day Boat Tour
Korčula Half Day Boat Tour
Korčula

Highly recommend. This was a highlight of the trip. Our captains were informative, friendly and fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nikola Vojvodić

Trip of a lifetime in Iceland
Iceland | Jul 19 - Jul 31, 2026

Liz
Liz K.
San Jose, CA | Reviewed on Aug 03, 2026
We had a wonderful trip to Iceland and really appreciate the help that Gummi and KimKim gave us in planning this adventure for us. We went for 2 weeks and did just about everything we could think of to get the full experience and we still only saw a fraction of what there is to see. We went to Blue Lagoon and Sky Lagoon, rode Icelandic horses, went whale watching and saw loads of whales, visited ice caves, a volcanic crater and went kayaking in a glacier lagoon. We also went snorkeling in the... Read more

We had a wonderful trip to Iceland and really appreciate the help that Gummi and KimKim gave us in planning this adventure for us. We went for 2 weeks and did just about everything we could think of to get the full experience and we still only saw a fraction of what there is to see. We went to Blue Lagoon and Sky Lagoon, rode Icelandic horses, went whale watching and saw loads of whales, visited ice caves, a volcanic crater and went kayaking in a glacier lagoon. We also went snorkeling in the Silfra fissure which was breathtaking (wear extra socks!). We saw endless beautiful waterfalls, all unique. For this trip we opted to rent a car and drive ourselves which worked out really well. The exception was a private jeep trip into "Thors Valley (Thórsmörk)" and I can't recommend that enough. We had Ragnar as our guide and he not only led us on multiple hikes, he also shared in-depth information about the park as well as about Icelandic culture in general. He was fantastic AND we got to drive through rivers in a big jeep. We also took the ferry over to Heimaey Island for a day to see the Beluga Whale sanctuary and see the museum to the volcanic eruption that happened there is the 1970s - well worth it. I recommended leaving a day or two to explore Reykjavik as well - we enjoyed walking the city and seeing all the public art and the giant church.

Hotel Reviews
Stracta Hotel
Hella

We had a "family apartment" here which was perfect for us. We didn't make use of the kitchen, but it was cozy and comfortable. And we loved that we had our own hot tub which we used both nights of our stay. The staff was very friendly and we were also able to have some laundry done quickly and affordably. The only small downside is that the units are a little old, kind of like a basic family cabin. But very clean with everything we needed. Would definitely recommend.

Authenticity & Character
The hot tubs and sauna were fabulous and the place was just very homey.
Location
Staff
They were really friendly and helpful and we appreciate how quickly they were able to do our laundry given our short stay.
Cleanliness & Comfort
Vík Apartments
Vik I Myrdal

These little apartments are brand new and have everything you could want in a small apartment. Ours was clean, well appointed and even had it's own washer and dryer in the bathroom. It was also right across the street from the grocery store in Vik and the Vik Hotel is just behind if you need a great meal. We loved it.

Authenticity & Character
Location
Cleanliness & Comfort
Hotel Geysir
Bláskógabyggd

Gorgeous hotel with excellent food and beautiful rooms. Also, a live geyser right across the street.

Authenticity & Character
Location
Right on our route through Iceland and near an excellent geothermal park.
Staff
Cleanliness & Comfort
Heimaleiga
Reykjavík

These short-term rental apartments are super convenient and in an excellent location in the center of Reykjavik. However, they are a little run down/old. Our second apartment of the stay had wonderful views from the 4th floor, but a bathroom with mold all over the ceiling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Get rid of the mold, put in rugs that are clean and don't hurt your feet when you walk on them.
Activity Reviews
Sturlureykir Horses Riding Tour
Sturlureykir Horses Riding Tour
Iceland

It was great to ride and learn about the Icelandic horses. They are beautiful and very nice animals. We had a great guide, Carolina, and she was very knowledgeable re: how they got to Iceland and their current status. It was a rainy day so we mostly were able to just walk while on the horses and the times we did get to go at a faster pace, it was for a very short time (due to mud). We would have loved more time on these beautiful animals and the ability to do more on them. Maybe next time!

Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland

This was a beautiful kayaking experience. Our tour leaders did a great job of balancing safety with independence so we knew what to do and what to avoid to be safe and could explore a bit on our own. From this lagoon you have a close up view of the glacier and lots of small to very large ice bergs to paddle around. We wished we had more time on the water, but otherwise would definitely recommend.

Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

The ice caves were very beautiful and the tour operators managed the time and groups very well. We never felt rushed and didn't have to wait very long to enter the caves. They also did a nice job on safety, so we felt well cared for. The only downside was the trip out to the caves is long and bumpy and the jeep we were in was crowded with very poor airflow/air conditioning, so for me if was very uncomfortable. We also couldn't drive with the windows open because of the dust since we were driving through a black sand desert. Maybe I'd try to go with a smaller group if I were to do this again.

Faxaflói Bay Whale Watching Excursion
Faxaflói Bay Whale Watching Excursion
Reykjavík

We saw loads of humpback whales, so this was definitely a successful excursion. The boat was very well equipped and the tour leader did an excellent job of pointing out the whales as she spotted them, many quite close to the boat. We also saw our first puffins of the trip out with the whales, so that was exciting.

Inside the Volcano (Meet On Location)
Inside the Volcano (Meet On Location)
Iceland

We loved this! It's very well run and the experience is wonderful being in the volcano crater. There is a 2 mile hike to get to what they call the base camp, and then another short, but steep climb to the entrance where you get on the open elevator to go down into the crater. So be prepared for that. The inside is stunning and weirdly disorienting, but not in a bad way. We were surrounded by beautiful rock and lava formations and it was easy to get around to see it all in the time we were down there.

Silfra Snorkeling Adventure
Silfra Snorkeling Adventure
Golden Circle

A truly unique Iceland experience! We all really enjoyed this and it was as beautiful as in the photos you'll see online. The only reason this gets 4 stars instead of 5 is because once we were suited up in the dry suit (not the most comfortable, but necessary), we had to wait over an hour to get in the water. There are THAT many people there to do this activity. Once in the water it was great, but be prepared to have a cold face and hands. We checked in at 11 am and didn't finish until about 3 pm with only 30-40 minutes of that in the water.

Whales of Iceland Museum
Whales of Iceland Museum
Reykjavík

This was a nice place to visit before our whale watching tour. It's well done with beautiful models of all of the whales. There is also a fun origami station at the end which we enjoyed probably more than we should have!

Private Thórsmörk Super Jeep Experience
Private Thórsmörk Super Jeep Experience
Iceland

We had a wonderful day with our guide Ragnar. It was a full day of adventure driving (through rivers!) and beautiful hikes. Ragnar timed everything so that we missed the crowds and still saw everything. He was a wealth of information about the park and it's history which we very much enjoyed. It's a stunning location and seeing it this way was really worth it for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 03, 2026

Thank you for the kind review Liz
I am happy to read that you had such a great time in Iceland.
Thanks for informing us about the mold in Heimaleiga's apartment. That is not up to the standards we want to uphold and I will definately follow up on that!
I do hope you will visit us again soon

All the best
Gummi

Kimkim provided excellent travel advice and support for our trip to Iceland
Iceland | Jul 20 - Jul 29, 2026

Sarah
Sarah L.
Ashburn, VA | Reviewed on Aug 03, 2026
Othman was our travel guide and he was outstanding. My husband loves to do all the travel planning and Othman was so helpful and offered excellent suggestions whenever we had questions. The only issues that arose during the trip were bookings we made ourselves. Because we are both seniors, we have some mobility limitations but we are able to access and make the most of the sites we visited. We particularly loved the Snæfellsnes Peninsula, the South Coast and the Westman islands. I give KimKim... Read more

Othman was our travel guide and he was outstanding. My husband loves to do all the travel planning and Othman was so helpful and offered excellent suggestions whenever we had questions. The only issues that arose during the trip were bookings we made ourselves. Because we are both seniors, we have some mobility limitations but we are able to access and make the most of the sites we visited. We particularly loved the Snæfellsnes Peninsula, the South Coast and the Westman islands. I give KimKim and Othman my highest recommendation!

Hotel Reviews
Uthlid Cottages
Uthlid

We loved the guest cottage. It was gorgeous and had everything we needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Guesthouse Hamar
Vestmannaeyjar

Fantastic location and very comfortable. Excellent breakfast included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stay Apartments Bolholt
Reykjavik

Excellent location and great amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Othman A
Othman
Othman A
Local specialist in Montreal / Iceland | Replied on Aug 04, 2026

Thank you so much for these kind words, Sarah ! It was a real pleasure working with you and helping plan your trip. I'm so glad the Snæfellsnes Peninsula, South Coast, and Westman Islands lived up to their promise. Wishing you both all the best, and hope to welcome you back to Iceland someday!

While the guides were good, this tour company...
Chile | Jul 18 - Jul 25, 2026

S
Sabrina P.
Atlanta, GA | Reviewed on Aug 03, 2026
While the guides were good, this tour company is overpriced and tough to work with. Despite confirming information several times they really had everything wrong - passport numbers, pick up times, number of people, dates. It was really disappointing based on how much they charge. I wouldn't book with them again. Read more

While the guides were good, this tour company is overpriced and tough to work with. Despite confirming information several times they really had everything wrong - passport numbers, pick up times, number of people, dates. It was really disappointing based on how much they charge. I wouldn't book with them again.

Hotel Review
Client to Book Own Accommodation in Santiago
Santiago

The hotel was great - we stayed at the Ritz Carlton. It's an older property, but the service is what you would expect of that caliber of hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Thaíss Benítez
Thaíss
Thaíss Benítez
Local specialist in Santiago, Chile | Replied on Aug 04, 2026
Dear Sabrina, Thank you very much for your feedback and for taking the time to evaluate our services. We are pleased to know that you had a positive experience with the local guides. I understand that your group had an unfortunate start, with flights delayed and changed, which also caused changes to the itinerary. Although your flights were not reserved through us, we made the necessary adjustments without any additional charges. Some pickup times and services were adjusted following... Read more

Dear Sabrina,

Thank you very much for your feedback and for taking the time to evaluate our services. We are pleased to know that you had a positive experience with the local guides.

I understand that your group had an unfortunate start, with flights delayed and changed, which also caused changes to the itinerary. Although your flights were not reserved through us, we made the necessary adjustments without any additional charges. Some pickup times and services were adjusted following changes to the group’s flight schedule, and our team worked to update the arrangements accordingly.

While you still enjoyed some of the experiences, I understand that these changes caused inconvenience and affected your overall impression of the trip. I am sorry that we could not adapt the arrangements in a way that allowed you to appreciate your time in Chile even more.

Please rest assured that all members of our team made every effort to provide you with an amazing experience in Chile.

Best regards,
Thaiss and Team!

A week felt like 2 weeks because of all the memorable activities
Costa Rica | Jul 26 - Aug 2, 2026

J
J S.
Ashburn, VA | Reviewed on Aug 03, 2026

Thank you Olman and Graciela!

Everything was smooth and professional and really exceeded our expectations! It felt like we were there for two weeks because of all the really good activities. I have to admit that I did try to plan by myself at first but I would never have been able to plan a well balanced, worry free trip just by myself even with ample research.

The drivers and guides were amazing and knowledgeable and very kind and thoughtful. Thanks for everything!

We appreciate everything and we wish you all the best!

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Aug 03, 2026

Hello JS,

Thank you so much for your wonderful message!
It truly means a lot to both Graciela and me.

We are delighted to hear that everything exceeded your expectations and that the itinerary felt so well balanced. Knowing you were able to relax and simply enjoy the experience is exactly what we hope for every traveler.

Thank you again for trusting us with your Costa Rica adventure. We wish you all the best as well, and we hope to welcome you back to Costa Rica someday!

Best,
Olman

Patagonia 5 day W circuit, self guided
Patagonia | Oct 22 - Oct 28, 2025

moshieve
moshieve e.
Canada | Reviewed on Aug 03, 2026

We travelled between Oct 20- Oct 30 , we did the W circuit 5 days, trip guide Julieta helped with organizing. Our stay at the Hotels were simply astonishing with excellent quality food and accommodation. Day 2 was the mot difficult as we got hit with a surprising snow storm near the three peaks and it was extremely windy, Our stay in Puerto Natales was good . Patagonia one of the most beautiful un touched places on Earth, must visit list .

Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Aug 04, 2026
Hello Moshieve, Thank you for sharing your experience. We are delighted to hear you enjoyed your W Trek adventure and that the accommodations and meals exceeded your expectations throughout the journey. 🏔️ Patagonia's weather is famously unpredictable, and experiencing sunshine, wind, or even snow in the same trip is all part of the adventure. We are glad you were able to complete the trek safely despite the challenging conditions and still appreciate the extraordinary beauty of Torres del... Read more

Hello Moshieve,

Thank you for sharing your experience. We are delighted to hear you enjoyed your W Trek adventure and that the accommodations and meals exceeded your expectations throughout the journey. 🏔️

Patagonia's weather is famously unpredictable, and experiencing sunshine, wind, or even snow in the same trip is all part of the adventure. We are glad you were able to complete the trek safely despite the challenging conditions and still appreciate the extraordinary beauty of Torres del Paine.

Thank you as well for your kind words about Julieta. We will be sure to share your feedback with her. We always strive to provide direct, accessible support throughout every step of the journey.

We truly appreciate your recommendation. If Chile or South America are on your travel list again, Julieta or I will be happy to help you plan your next adventure. 🌎

Best wishes

Norway in a nutshell
Norway | Jul 24 - Jul 31, 2026

Noeleen
Noeleen C.
United Kingdom | Reviewed on Aug 03, 2026
Thanks Taylor and the Kimkim Team. Taylor planned a great trip for us, having spoken with us and heard our needs, likes and dislikes. Also to Nick and Maria who kept in touch when we were there. Communicated all the time, and made us feel really welcome and looked after. Luckily we didn't have any emergencies or need too much looking after, but it was great to know there were people there to call if needed. Anytime. Thank you. Things we especially liked/that went well:
the app is...
Read more

Thanks Taylor and the Kimkim Team. Taylor planned a great trip for us, having spoken with us and heard our needs, likes and dislikes. Also to Nick and Maria who kept in touch when we were there. Communicated all the time, and made us feel really welcome and looked after. Luckily we didn't have any emergencies or need too much looking after, but it was great to know there were people there to call if needed. Anytime. Thank you.

Things we especially liked/that went well:
the app is great. Love having the details to hand, links to different transport we're using (flights, trains, ferries) and name and details of pickups and drivers. So obvious but not always provided by travel companies. Loved it.
The quality and location of the hotels was great. We're a bit spoilt and like the luxe end of the hotel market, but felt that KimKim got it right - the hotels were nice/better than nice AND extremely well places to schlepp ourselves and our bags across to a station, ferry port, etc. It made a huge difference, especially since it was raining a lot of the time.
Suggested activities and guides were great. Sven in Oslo and Sandra in Bergen were fab. Informative and easy to be with.
We loved the apple cider tasting in Balestrand, and the buffet at the Kviknes Hotel was the best buffet we've encountered for a very long time. We ate there both nights of our stay in Balestrand. Loved the oldy-worldy feel and it didn't feel overwhelmed by the large number of tour parties who were there too.
Oslo - two highlights - the Public Library is very special. It's a workspace for everyone, filled with books for everyone. Also the National Museum is fabulous. The feel, the curation of the exhbits - great. And you get a good taste for Munch from their smaller collection. (vs. a major feast (if it's to your taste) in the Munch Museum across the river.
The train to Flam on the Flam Railway was lovely. A bit of a tussle to get a window seat (which we didn't manage) - but still a fun, beautiful ride. The most surprising bit was a fabulous plate of fish and chips at the Flaam Bistro (Canteed). Don't miss it. Another couple we met said the Viking lunch at the PUB in Flaam was great too.

What was less great:
TBH, nothing.
We'd have liked it if it rained less, but it's Norway (and Bergen is renowned for rain :-)). And it didn't stop us doing anything.

The ferries were a bit of a bun fight - understandably as it's peak tourist season. If you are on a ferry - get there early. You won't be the first in the line but you'll get a decent seat and sit together. Ditto the Flaam Train. But if you go in peak season, you have to be chill and roll with it. There are a lot of people wanting to experience the beauty of Norway. It's so worth it.

Thank you Kimkim for creating a great trip. We had a lot of fun and got a real taste for Norway.
We'll be back to book another Kimkim adventure.

Noeleen & John

Hotel Reviews
Home Hotel Havnekontoret
Bergen

Really lovely hotel. Great reception/lounge area serving tea and coffee all day. We had a lovely room, well located. Were disappointed that there was wet/damp in the walls that needed attention which took a little bit away from the niceties of the hotel and good feel of the room. All round though, we enjoyed our stay.

Authenticity & Character
Location
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Old world charm. Very warm and welcoming. Great staff. Had the best buffet we've had for a very long time. Generous all round. Great salads and veg and absolutely delicious herrings (not everybody's favourite). The meat they served (lamb and beef - no reindeer and whale on our watch :-)) was delicious. There were a lot of tour bus parties, but the hotel did really well to seat the big parties separately from the diners who were not part of the big tours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo

Nice feel. Not too luxe, but clean and brilliantly located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Taylor Hook

Iceland July 2026 with KIMKIM
Iceland | Jul 25 - Aug 2, 2026

Meera
Meera S.
Dallas, TX | Reviewed on Aug 03, 2026
We visited Iceland in July 2026 - the entire trip was curated and planned with the help of our agent Gummi who assisted us with everything including our travel route, vehicle, accomodations and guided us regarding time requirements at each location.
We also had a roadside car issue which also was handled immediately with great ease. Gummi was also available to assist with any local details or questions we had over the phone at all times during the trip.
Read more

We visited Iceland in July 2026 - the entire trip was curated and planned with the help of our agent Gummi who assisted us with everything including our travel route, vehicle, accomodations and guided us regarding time requirements at each location.
We also had a roadside car issue which also was handled immediately with great ease. Gummi was also available to assist with any local details or questions we had over the phone at all times during the trip.

Hotel Reviews
Heimaleiga
Reykjavík

Fantastic location, spacious apartment with all amenities

Hotel Laki
Kirkjubæjarklaustur
Hótel Dyrhólaey
Vik I Myrdal
Hótel Grímsborgir by Keahotels
Ásborgir
Fosshótel Reykholt
Reykholt
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Jazz
Keflavik

Small boutique style hotel, peaceful and quiet. Breakfast could have been better.

Authenticity & Character
Location
Staff
There was hardly any staff at the front desk to ask any questions
Cleanliness & Comfort
Activity Reviews
Laugarás Lagoon - Lerki
Laugarás Lagoon - Lerki
Iceland
Quality of Experience
Very scenic and peaceful experience- not as touristy as the Blue Lagoon
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

The guide, the scenery and the whole activity is amazing. It feels like you are on a different planet!

Quality of Experience
Guides, Drivers and Staff
Transport
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland
Faxaflói Bay Whale Watching Excursion
Faxaflói Bay Whale Watching Excursion
Reykjavík

Maybe it was our bad luck but we couldnt see any whales during this trip. They did offer complimentary tickets for an alternate day but unfortunately our schedule could not accomodate

Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 03, 2026

Thank you for the kind review Meera
I am happy to read that you had such a great time in Iceland and I do hope you will visit us again soon
All the best
Gummi

Summer in Japan
Japan | Jul 20 - Aug 2, 2026

J
John B.
Manhattan, NY | Reviewed on Aug 03, 2026

We had a great trip. The Shiminani biking was probably the high point but we liked Kanazawa, Takayama, and Hakone a lot as well. The support from Angel was also really great throughout the trip - it was really nice having her available on the trip chat for questions. The guides and drivers were all really good.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 04, 2026

Hi John,

Greetings from Angel.

Thank you so much for your feedback about your trip! I’m so happy to hear that you had a wonderful trip and enjoyed the Shimanami Kaido biking, Kanazawa, Takayama, and Hakone. It was a pleasure helping you throughout your journey, and I’m glad I could be there whenever you needed.

Wishing you all the best and many more great travels ahead!😊
Best regards
Angel

Most memorable place was the Lake Plitivice a...
Croatia | Jul 25 - Jul 27, 2026

J
Joe C.
Newark, NJ | Reviewed on Aug 03, 2026
Most memorable place was the Lake Plitivice and boat ride in dubronik Read more

Most memorable place was the Lake Plitivice and boat ride in dubronik

Hotel Reviews
Pharos Hvar Hotel
Hvar
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corner
Split
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ivka
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hvar Island Tour With lunch
Hvar Island Tour With lunch
Hvar
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Walking Tour of Split
Guided Walking Tour of Split
Split
Quality of Experience
Guides, Drivers and Staff
Transport
Dubrovnik to Split via Mostar
Dubrovnik to Split via Mostar
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Dubrovnik's Old Town
Tour Dubrovnik's Old Town
Croatia

Koi

Quality of Experience
Guides, Drivers and Staff
Transport
Plitvice Lakes National Park
Plitvice Lakes National Park
Split
Quality of Experience
lol
Guides, Drivers and Staff
Transport
Day Trip to Mostar
Day Trip to Mostar
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Boating Excursion to the Elaphite Islands from Dubrovnik + Fresh Fish Lunch
Boating Excursion to the Elaphite Islands from Dubrovnik + Fresh Fish Lunch
Dubrovnik
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ivan Cosic

England, Scotland and Ireland, the castles
England | Jul 11 - Jul 26, 2026

Gary
Gary B.
San Jose, CA | Reviewed on Aug 02, 2026
Landed at Heathrow and were taken straight to Windsor. Castle tour and wandering through town. First (and best) cheese toastie of the trip (and we had several). Then off to Henley. A cute little place and Tanya was a wonderful guide for the next few days. Hever castle, Highclare and then a night on the water at Leeds. There is a great market next to the train station for lunch, snacks, gifts…
Landed in London and had a short walk to our very centrally located hotel in Covent Gardens. Had a...
Read more

Landed at Heathrow and were taken straight to Windsor. Castle tour and wandering through town. First (and best) cheese toastie of the trip (and we had several). Then off to Henley. A cute little place and Tanya was a wonderful guide for the next few days. Hever castle, Highclare and then a night on the water at Leeds. There is a great market next to the train station for lunch, snacks, gifts…
Landed in London and had a short walk to our very centrally located hotel in Covent Gardens. Had a wonderful pub tour, went to Michelin star restaurants, and found it quite easy inconvenient to walk or take the tube to get everywhere.
Then back on a train and off to Scotland. A couple of nights in Edinburgh with a city and castle tour, walk of the royal mile and more good food. Off to the countryside with a stay at a lovely hotel with its own Michelin starred chef, right next door to a world renowned chocolate shop. Had a wonderful and educational tour of the Dewars/Aberfeldy whisky distillery and trips to Blair and Stirling castles.
A short flight over to Dublin where we had a wonderful city tour with Seamus and then a standout connoisseur’s tour of Guinness. A drive over to the Atlantic coast with a tour of Galway and a couple of nights on the water. Fortunately we had no rain the entire two weeks, unfortunately until the last day. Our trip to the Cliffs of Moher was disappointing due to no visibility, but I should point out that the visitor center was well worth stopping in.
Thanks to Kimkim for helping us have a wonderful trip!

Local specialist: Alex Rawson

Family trip to Jeju
South Korea | Jul 20 - Jul 29, 2026

joyce
joyce h.
Norwood, OH | Reviewed on Aug 02, 2026
Jun was our guide for four days in Seoul. He was lovely, very friendly and knowledgeable. He humored all of our requests, including driving us to an obscure part of Seoul with very NARROW streets to see where our mom used to live (in the 50’s).! I would say he became a friend during our time with him. Jiyoung
was our guide in Jeju and drove us all over, showing us the things that only a resident of Jeju could know. The trip was well planned and the hotels were spectacular! The Parnas on Jeju...
Read more

Jun was our guide for four days in Seoul. He was lovely, very friendly and knowledgeable. He humored all of our requests, including driving us to an obscure part of Seoul with very NARROW streets to see where our mom used to live (in the 50’s).! I would say he became a friend during our time with him. Jiyoung
was our guide in Jeju and drove us all over, showing us the things that only a resident of Jeju could know. The trip was well planned and the hotels were spectacular! The Parnas on Jeju had an outstanding pool with a view of the ocean and the Lotte and Conrad in Seoul had extensive and excellent breakfast buffets. Overall a most memorable trip that I will remember forever.

Hotel Reviews
Conrad Seoul
Seoul

Beautiful lobby and amazing breakfast hiffet

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parnas Hotel Jeju

I’d definitely stay here again. The pool was the best I’ve seen in a long time, very warm and with infinity views of the ocean

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lotte Hotel Seoul
Seoul

Beautiful hotel with wonderful buffet

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Aug 04, 2026
Hi Joyce, Thank you so much for taking the time to share such kind and detailed feedback about your trip. We are absolutely delighted to hear that you had such a memorable experience! It truly warms our hearts to know that Jun made your time in Seoul so special. His dedication to going above and beyond — even driving through those narrow streets to help you find your mother's old neighborhood — is exactly the kind of care and passion we strive for. We're so glad he became more than just a... Read more

Hi Joyce,

Thank you so much for taking the time to share such kind and detailed feedback about your trip. We are absolutely delighted to hear that you had such a memorable experience!

It truly warms our hearts to know that Jun made your time in Seoul so special. His dedication to going above and beyond — even driving through those narrow streets to help you find your mother's old neighborhood — is exactly the kind of care and passion we strive for. We're so glad he became more than just a guide to you, but a friend along the way.

We are equally thrilled that Jiyoung in Jeju was able to show you the hidden gems of the island that only a true local would know. It sounds like she gave you a truly authentic experience.

We are also very pleased that you enjoyed the hotels and the overall planning of the itinerary. It's wonderful to hear that the pool at Parnas with its ocean view and the breakfast buffets at Lotte and Conrad added to the enjoyment of your stay.

Your kind words mean a great deal to us and we will be sure to pass along your compliments to Jun, Jiyoung, and the rest of our team. It was an absolute pleasure having you travel with us, and we hope to welcome you again on another adventure in the future!

Wishing you all the best and many more wonderful travels ahead.

Warm regards,
Jessica

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.