Kimkim Trip Reviews

We completed a 12 day tour of Sri Lanka through the KimKim platform and can report an overwhelmingly positive experience. The booking process was easy and Dhanushka, the local specialist, was very attentive and helpful and provided many other options to craft a holiday that suited our group of 8 adults. He kept in touch throughout our time in Sri Lanka to ensure that things were going well.
We were met at the airport by our tour leader, Ajith, who was both our guide and driver throughout the trip. Ajith was a delightful person to spend the holiday with and provided many other options and experiences through the trip other than just the itinerary. He was helpful and pleasant at all times and provided use with a wealth of information about Sri Lankan culture, history, food and the plants and animals we saw. We appreciated his safe driving through the apparent chaos of the roads of Sri Lanka.
We highly recommend a holiday in Sri Lanka and feel after 12 days we have only just scratched the surface of all the country has to offer. We were met with kindness and a great sense of humour from all those we met. We are grateful for the experience that Dhanushka and Ajith provided and recommend them very highly.

Our itinerary was just right for us, and the hotels you chose for us were all great! We loved touring the villages nearby, and you helped insure there were no major travel issues. Thank you!

Our tour guides and driver were very friendly and personal. We felt well taken care of, our guide Esmeralda in Cusco and Roy in Macchu Pichu were very knowledgeable, great for helping with family pictures. Our driver Ramiro was very helpful and friendly.

Our family just returned from an unforgettable 11-day trip through Provence, the French Riviera, and Paris, and I can't say enough good things about working with Liz and her team.

From the moment we landed until the day we flew home, every detail was thoughtfully planned. We traveled from Aix-en-Provence to Nice and then on to Paris, with a perfect mix of guided experiences, free time, and seamless transportation. Every day brought a new adventure, from exploring the stunning Calanques by boat, wandering through charming villages, and seeing the breathtaking lavender fields in Provence, to snorkeling in the crystal-clear waters off the Lérins Islands, visiting Monaco and Èze, touring the Louvre, and ending with an evening cruise on the Seine.

The lavender fields were every bit as beautiful as I had imagined, but if I had to choose a favorite destination, it would absolutely be **Nice**. The colorful Old Town, the Mediterranean coastline, the beach clubs, and the relaxed Riviera atmosphere was amazing!

One of the things I appreciated most was having the **Team France** support while we were traveling. Their app made communication incredibly easy, and it was so reassuring to know that if we had a question or needed assistance, someone was just a message away. They responded quickly and handled every little detail, allowing us to simply enjoy our vacation.

Planning a trip for five adults with trains, private transfers, hotels, and multiple tours could have been overwhelming, but Liz made it feel effortless. Everything flowed beautifully, and we were able to focus on making memories instead of worrying about logistics.

If you're considering a trip to France, I highly recommend working with Liz. She created a vacation that was full of unforgettable experiences, beautiful scenery, and just the right balance of adventure and relaxation. It truly was a trip we'll remember for a lifetime.

Activity Reviews

Private Louvre Museum Visit

Paris

Felix knows his history and brought the art alive with his stories. Def worth having a guide.

Quality of Experience

Guides, Drivers and Staff

Felix knows his history and is a great story teller.

Private Summer Provence Lavender & Gorges du Verdon Day Trip

Aix-en-Provence

We had a wonderful day with our guide!

Quality of Experience

Guides, Drivers and Staff

Transport

This trip was by far one of the best I've ever been on. Audrey was the reason why. We took our grandson on a trip for his graduation and we're looking for things that he would enjoy and she help in every part possible.

Will be using her again soon.

Excellent trip through four stops in Croatia. All of the transportation and guides provided were excellent. The hotels were also exactly what we were looking for. Nikola was very responsive, answered all of our questions and provided us with a detailed plan for the next day each evening. I would highly recommend.

Hotel Reviews

Hotel More

Dubrovnik

Beautiful hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Korcula Hill

Korčula

A bit out of town but was very nice to have the space and the laundry capability.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adriana Hvar Spa Hotel

Hvar

Beautiful hotel in a nice location. Only 4 stars because of the really odd placement of the bathrooms in the middle of the room with all glass walls. This doesn't work well for siblings or friends in a room together. Breakfast was excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Harmony

Split

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private Day Trip to Krka National Park & Šibenik

Croatia

The national park was great and Ivana was also excellent. The lunch at the winery was ok. It was very hot out and the food was very hot soup and risotto and not much else and it took a long time and Ivana ended up having to serve lunch because the waitress became ill. Overall it was a very nice day and we really liked Ivana.

Quality of Experience

Guides, Drivers and Staff

Transport

Excellent trip from start to finish! Everything went exactly as planned, and every company we worked with was outstanding. The accommodations, tours, and private transfers all exceeded our expectations. Thank you for making our vacation so seamless and memorable!

Our family just returned from an unforgettable 12-day trip to Italy, and I honestly can’t recommend KimKim enough—especially our travel specialist, Valeria.

From the very beginning, Valeria took the time to truly understand what we were looking for and created an itinerary that perfectly balanced the iconic highlights with time to slow down, relax, and experience Italy at our own pace. Traveling as a family of five with kids ranging from teenagers to an adult isn’t always easy, but every detail was thoughtfully planned and tailored to our family.

Throughout the entire trip, everything ran incredibly smoothly. Every private driver was punctual and professional, every guide was knowledgeable, personable, and passionate about sharing the history and culture of their city, and every transfer and tour was seamless. We never had to worry about logistics, which allowed us to simply enjoy being together and fully immerse ourselves in the experience.

A special thank you to Anna, who was always quick to respond and incredibly helpful behind the scenes, and to our on-the-ground concierge, Marina. Knowing Marina was just a message away gave us so much peace of mind. Whether we had a question or needed assistance, we always felt completely supported and genuinely cared for.

Some of our favorite memories included biking through the Tuscan countryside, exploring Florence, experiencing the Vatican and the Colosseum with exceptional private guides, wandering the charming streets of Trastevere, visiting Pompeii, and ending our trip along the breathtaking Amalfi Coast. Every guide brought history to life in a way that made each destination so much more meaningful than if we had explored on our own.

What impressed me most was how effortless the entire trip felt. Even after an unexpected travel delay getting to Italy, everything continued to run smoothly. The communication, organization, and attention to detail never missed a beat. We always felt like someone was looking out for us, and that level of service is invaluable when traveling abroad.

If you’re considering using KimKim, don’t hesitate. And if you have the opportunity to work with Valeria, consider yourself lucky. She is thoughtful, organized, responsive, and genuinely passionate about creating unforgettable travel experiences.

This was truly one of the best family vacations we’ve ever taken, and so much of that is thanks to Valeria and the incredible team she assembled. Anna, Marina, our outstanding guides, professional drivers, and everyone involved worked together to make this trip feel effortless from start to finish. We came home with memories we’ll cherish forever, and we will absolutely use KimKim again and recommend them wholeheartedly to our family and friends.

Activity Reviews

Private tour of Pompeii

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Free day in Rapallo

Rapallo

Quality of Experience

Guides, Drivers and Staff

Transport

Ischia and Procida boat tour from Sorrento

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Train transfer Rome/Sorrento with 2h guided tour in Pompeii

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Colosseum, Forum Tour & Palatine hill

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in the Tuscany Countryside with wine tasting and Tuscan lunch

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence and Accademia City Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Tom planned an amazing trip for our family. We enjoyed a combination of guided walking tours as well as boat and train rides both solo and with a guide at times. We had time to explore on our own as well. Tom was very responsive and attentive to any questions or concerns. Thank you!

Martina did an excellent job listening to my needs (I have trouble walking) and guiding me on what cities would work/be difficult. She made sure I had transfers and rooms without stairs as best she could before she went on maternity leave. When/if she is back, I highly recommend her! Just be careful once you are on the trip as different people help you and are not as understanding/accommodating as Martina

Hotel Review

Salvadonica - Borgo del Chianti

San Casciano in Val di pesa

The best meal we ate in all of Italy was the cooking class meal we had here! Such a fun experience as well as delicious. Unfortunately, I’m not sure what to say about the restaurant though as our first night’s dinner was so salty neither of us could finish our meals. It made me want to cancel the second night’s meal , but I’m glad we didn’t as the second night’s dinner was delicious. Comfortable rooms and a lovely swimming pool was very relaxing. Gravel walkways to some of the rooms, so if you have trouble walking, select a room carefully

Authenticity & Character

Location

Relaxing and scenic location

Staff

Cleanliness & Comfort

Activity Reviews

Meeting Venice: boat cruise along the canals

Venice

It was nice to have a private boat tour, but we were in one of the taxi boats which are partially enclosed. It’s tricky for those with physical problems to get to the opened back or it’s a little crowded to stay up front with driver. But we did get a very knowledgeable tour guide who went out of the way to make sure we went by something that is special to me.

Quality of Experience

Guides, Drivers and Staff

Transport

Driver went out of his way to accommodate me, but the boats aren’t really built for sightseeing

Paper marbling workshop with a local artisan

Florence

It was so nice to do something a little different, yet also very authentic

Quality of Experience

Guides, Drivers and Staff

Rooftop bar Opera show

Rome

Such a nice unique experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Golf Cart Tour

Florence

They no longer allow golf carts in the heart of Florence, so we did Fiesole. There were nice views, but the main museum was closed. Went to alternate museum that was very small and not well air conditioned. I’d skip this golf cart tour. There were nice views on way up to Fiesole, but not really worth it

Quality of Experience

Guides, Drivers and Staff

Transport

Small group golf cart tour of Rome's highlights

Rome

Great experience, particularly if you can’t walk well or are in Rome during a heat wave.

Quality of Experience

Guides, Drivers and Staff

Transport

The openness of the golf carts make it easy to see, but only on the side you are sitting on. Try to get the seat behind the driver

Tuscan Traditional Cooking Class

Italy

Best meal we had in all of Italy!

Quality of Experience

Guides, Drivers and Staff

Flavors of Emilia: Food Valley Tour

Italy

We loved this tour! Only suggestion is to cut down on the a,punt of food or spread it out over a longer period of time

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bologna Market & Food Tour

Bologna

Quality of Experience

Food

Guides, Drivers and Staff

Tom was amazing, we had a family trip with 14 members from age 14 to 90. Tom helped us through all the challenges in planning the trip; Was there any time day or night to solve our various requests. Did an outstanding job planning the trip agenda including time in Oslo, Stavanger, Bergen and the Hurtigruten. I highly recommend Tom for trip to Norway.

We ended up having an amazing trip. Thank you to KimKim for all of the efforts on our behalf.

Judy and the team at Kim Kim made planning my trip extremely easy. She was extremely well engaged in what my goals were for my trip and had plenty of suggestions for different activities to do. Overall the process was really simple.

This trip was everything I wanted.
As a first time solo traveller to Europe, I had so many doubts and fears.
But Lisa and Kimkim team really helped out with this plan.
It was tailored to my interests and needs, and even my local friends commented on how good of an itinery I had.
Thank you so much to team KimKim and especially Lisa for all the prompt communcations, help and the plan :)

Hotel Review

The Dominican

Bruxelles

The Dominican was really good stay, Located at very centre and prime spot. The room was spacious and well occupied with all the facilities. Staff were really helpful and friendly. I felt really comfortable and safe staying here. On top of it, the interior and history of the hotel was also very interesting and as an Art nerd, I found it really fascinating. I never had breakfast or any food from the hotel though, so no comment on that.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Leuven - Botanical Gardens (Kruidtuin)

Belgium

A nice and beautiful place to relax, very well and beautifully maintained, a photo spot for sure

Ghent - Gravensteen - Castle of the Counts

Belgium

Visiting the castle was intersting and the audio tour was fun. It is quite a short item and not a must have in my opinion

Quality of Experience

Transport

Brussels - Day trip to Leuven

Brussels

This is another day trip that was absolutely tailored to my interests of architecture, history and art. The St.Peter's Church visit was everything I wanted as an art and history enthusiat. University visit as well was really good. The botanical garden was a really beautiful and nice place to relax after

Quality of Experience

Transport

Brussels - Day trip to Ghent by train

Brussels

Ghent travel was very scenic and absolutely beautiful. Liked it

Quality of Experience

Transport

Brussels - Private guided walking tour: food

Belgium

This is one of the best experience of the trip. My guide was really friendly, knowledgable and really really interesting to spent time with. By the time of this event, I have been in Brussels for almost 4 days and have been to majority of the tourist places and experiences. But he quickly adapted to that, enquired about my intersts and personality, and took me to places , which are not the common tourist places, that fit my interests. Both for food and sights. And as somenone who is interested in history and general politics, he was able to answer many of my queries regarding Belgium and many things related to it, which made a really interesting evening. Really thankful for this experience.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an epic trip. Really enjoyed the local guides.

Hotel Reviews

Scandic Kirkenes

Kirkenes

Authenticity & Character

Location

Close to center of town

Staff

Cleanliness & Comfort

Radisson Blu Airport Hotel, Oslo Gardemoen

Gardemoen

Convenient location adjacent to airport

Authenticity & Character

We watched the Norway 🇳🇴 World Cup in their lounge watch party

Location

Easy walk to airport

Staff

Cleanliness & Comfort

Breakfast was good

MS Richard With

Tromsø

The Hurtigruten was really nice. The food was excellent

Authenticity & Character

The hurtigruten has a storied history

Location

We saw almost the entire coast of Norway

Staff

Expedition Staff

Cleanliness & Comfort

Bedding was really nice

Heimen Hotel

Bergen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Stavanger City

Stavanger

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Thon Hotel Opera

Oslo

Authenticity & Character

Location

Fantastic Location across the street from the library voted best in the world

Staff

Everyone was helpful

Cleanliness & Comfort

Activity Reviews

Bergen Walking Tour With a Local Guide

Bergen

All our guides were excellent and helpful

Quality of Experience

Guides, Drivers and Staff

Nina helped us book dinner for 17 at To Kuchs.

Transport

Norway in a Nutshell and the Flamm railroad

Flor & Fjære Garden Cruise

Stavanger

Unbelievable achievement. Inspiring.

Quality of Experience

Food

Unexpectedly brilliant

Guides, Drivers and Staff

Transport

Boat ride was scenic

Oslofjord Sightseeing Cruise by Traditional Boat

Oslo

Would definitely recommend this cruise to get a fuller picture of Oslo

Quality of Experience

Guides, Drivers and Staff

Transport

Private City Walk

Oslo

Our guide was excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Train went straight from airport to our hotel

The trip was amazing. The hotels were very nice and conveniently located. The activities in Flam and Aurland were awesome! Mathia was always incredibly responsive and helpful. Highly recommend!

Having Kimkim's assistance in planning our 17 day self-drive tour of Norway was very helpful. We started with a long list of places we wished to visit and Katie helped us reduce our list to the most important destinations that were within a few hours drive of each other. Most of the lodges we stayed at were fine but one was terrible (Batsfjord Rorbuer). We ended up leaving after our first night and getting a much nicer Airbnb place for the second night. In Alesund we could not fit our luggage into the standard room at Quality Hotel Waterfront so we paid for an upgrade to a larger room with a nice view. Otherwise things went well.

Our journey started with researching New Zealand and how to best travel the country. What to see, where to stay? We made an inquiry with KimKim. We were contacted right away and teamed up with Michelle. What we loved about Michelle is that she lives in New Zealand. We got on a call with her, she asked questions concerning what we wanted to do on the trip. Places that were important for us to visit, things we wanted to do and things we weren’t interested in doing as much. She built a 3 week itinerary for us. The itinerary included transportation, stay and excursions/tours. It was perfect! She was easy to contact and the app that we downloaded allowed us to have our itinerary at hand. Tickets and vouchers were on there as well. We just got back from the trip and it was wonderful!!!

Everything was just as promised.. Of course no one could predict the heat wave that happened, but I was very pleased that there were no problems with any of the reservations or tickets that Kimkim arranged. Everything went as smoothly as one would expect. The instructions given were very thorough and clear. I felt that the money was very well spent and we got exactly what we asked for. I really appreciate that they listened to every need and desire we had, and they stayed within our budget.I will definitely use Kimkim again and I have recommended them to many people.

Hotel Reviews

Moxy Milan Malpensa Airport

Somma lombardo VA

It got the job done and we needed the location. It was fine for a night. It was trying to be very minimalist, but unfortunately it tipped over the line of actually being lacking. Usually hotels have some information in the room about how to change the temp, how to reach the front desk by phone (there was no phone), and available food and services. This had nothing. Not a QR code, no paper info, nothing. The gentleman who checked us in was abrupt and was being overtly rude to his co-worker. The food at the restaurant was OK, but certainly overpriced for what it was and the cafeteria style of service.

Hotel Villa Adriana

Monterosso al Mare

Wonderful space with a perfect location. My only issue was that we were on the very top floor, I think because we needed a larger room, and the windows in this space are tiny and high up. For such a stunning location, I really would have preferred to be able to see the view from this hotel as it was raised up over the street level. Unfortunately we could barely see glimpses of the faraway hillsides and it felt dark.

Location

Staff

Cleanliness & Comfort

Salvadonica - Borgo del Chianti

San Casciano in Val di pesa

Beautiful and clean. A/C was so good! The pool is gorgeous and they are very friendly. I loved their breakfast. The only negative is that the restaurant was a bit disappointing. For the cost, I expected better. The food was either bland or over-salted. The breakfast was great, but the disappointing aspect was lunch and dinner. We sought those meals elsewhere.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Orto de' Medici

Florence

Comfortable, spotless, and beautiful. Great location, and service is wonderful.

Location

Staff

Cleanliness & Comfort

Hotel Dei Mellini

Rome

Lovely service, lovely room, A/C was great, everything was clean.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Pasta Cooking Class with gelato

Florence

I am so glad we did this! Our whole family had so much fun nd we learned some very helpful skills. We have already used them at home.

Quality of Experience

Food

Guides, Drivers and Staff

Florence Walking Food Tour

Florence

This was great, although it was much longer than we had expected. We weren't done until about 9:45pm. We were exhausted and feeling quite done with the whole thing by the end.

Quality of Experience

Guides, Drivers and Staff

Golf Cart -- SHORT TOUR OF ROME

Rome

This was one of my favorite things from the whole trip. Our guide was fun, and it was so much fun to zip around and see things this way. we all (kids included) loved this so much!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit to the Colosseum & Roman Forum

Rome

Our personal guide was so knowledgeable and kind. There was a heat wave going on and she was so considerate in trying to help us stay comfortable. She was wonderful.

Quality of Experience

Guides, Drivers and Staff

Vatican & Sistine Chapel Guided Tour

Rome

We booked this ourselves through Viator. This was not a Kimkim service and they had nothing to do with this reservation. That being said, this was supposed to be breakfast tour and promised less crowded viewing and it was anything but that. Full crowds and chaos. I would not book this again.

On the plus side: the planning of the trip and it's itinerary was easy with good back and forth with Julia. The itinerary itself was perfect with the right amount of time allotted to planned activities vs. personal time. The hotels were good with convenient locations. The private food walking tour in Porto was a lot of fun and the guide Andre was excellent. In a close second was Joao with the Sintra and Pena Palace half day trip.
The guide David with the Braga and Guimares trip was not as good. In addition to being almost and hour late, he wasn't very interactive with our family. There was another couple from Greece that he was much more comfortable with saying that Greek and Portuguese cultures are very similar. My suggestion would have been to keep the tour private with the 6 of us rather than incorporate a very different group.
The no show of the guide for the Medieval tour was disappointing but we were able to tour ourselves and have an enjoyable day.
The incorrect address for the cooking school was just sloppy. It was also inconvenient for us to get the school. We divided up so we could get a fast Uber for four of us and two of us walked as fast as we good to get to the school. I felt badly for inconveniencing the others who were waiting on us.