Kimkim Trip Reviews

4.8
Based on 22,053 ratings
Read 22,053 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

This was the most stress-free vacation
Italy | Sep 14 - Sep 22, 2026

Michael
Michael V.
Ridgeland, Mississippi, USA | Reviewed on Sep 27, 2026
This was the most stress-free vacation, thanks to Valeria and Lucrezia. A lot of credit to Cristian, our local concierge in Italy. Transfers to and from the airports and train stations made the trip smooth. My wife and I didn't have to navigate any unfamiliar procedures because the support we recieved from the drivers and the concierge team walked us through everything. Our days did not feel rushed, because the tours were spaced out, allowing us free time to roam when we had the energy, or... Read more

This was the most stress-free vacation, thanks to Valeria and Lucrezia. A lot of credit to Cristian, our local concierge in Italy. Transfers to and from the airports and train stations made the trip smooth. My wife and I didn't have to navigate any unfamiliar procedures because the support we recieved from the drivers and the concierge team walked us through everything.

Our days did not feel rushed, because the tours were spaced out, allowing us free time to roam when we had the energy, or rest up when we were tired.

Hotel Review
Palazzo Castri 1874
Florence

This was our favorite hotel of our three city vacation. The staff, the room, the meals - everything was perfect. Florence is such a walkable city and the Palazzo Castri 1874 we well situated for our exploration of the historic area. I don't know if we will return to Florence, but if we do, this is the only hotel in which I want to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 28, 2026
Hi Michael,
Thank you so much for your wonderful words!
It truly means a lot to me.
I’m especially happy to hear that your vacation felt so stress-free.
That is exactly what we hope to create at Your Custom Journey: a trip where you can simply enjoy Italy without having to worry about logistics, transfers, train stations, or figuring out what comes next.
It was also a pleasure working with you and your wife, and I’m so glad Cristian and our entire local team were there to make you feel... Read more

Hi Michael,
Thank you so much for your wonderful words!
It truly means a lot to me.

I’m especially happy to hear that your vacation felt so stress-free.
That is exactly what we hope to create at Your Custom Journey: a trip where you can simply enjoy Italy without having to worry about logistics, transfers, train stations, or figuring out what comes next.

It was also a pleasure working with you and your wife, and I’m so glad Cristian and our entire local team were there to make you feel supported every step of the way.
I will definitely share your kind words with Cristian and Lucrezia as well!

And I’m particularly happy that the pace of the itinerary worked so well for you.
Having the right balance between wonderful experiences and time to simply wander, relax, or recharge is such an important part of enjoying Italy.

Thank you again for trusting us with your trip.
It was a pleasure helping you discover Italy, and I truly hope this is only the beginning of many more Italian adventures!
Ciao, valeria

Top notch service! Trip of a lifetime! 10/10 experience!
Italy | Sep 18 - Sep 26, 2026

Elizabeth
Elizabeth S.
Franklin, MI, USA | Reviewed on Sep 27, 2026
Our trip was beyond outstanding! Everything was planned to perfection. The excursions were well-curated, and the coordination of the car service to all locations made life so easy. When we had an unexpected delay in our travels, the local agent, Diliana was very quick to help us change our train reservation, without any delay. The app was simple to navigate and the team was very responsive and receptive. We loved all of the hotels we stayed at, and we know that without a doubt, we will be... Read more

Our trip was beyond outstanding! Everything was planned to perfection. The excursions were well-curated, and the coordination of the car service to all locations made life so easy. When we had an unexpected delay in our travels, the local agent, Diliana was very quick to help us change our train reservation, without any delay. The app was simple to navigate and the team was very responsive and receptive. We loved all of the hotels we stayed at, and we know that without a doubt, we will be using kimkim for future travels! Would recommend without hesitation!

Hotel Reviews
Eitch Borromini Palazzo Pamphilj
Rome

We were only there briefly (26 hours) but the time we were there, we appreciated that this is a very nice hotel, with all of the amenities, and outstanding service. Would highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Excelsior Vittoria
Sorrento

The most amazing hotel we have ever stayed in! Service was exceptional, the views were unparalleled, the breakfast was outstanding, and this place cannot be beat. The live music at sunset and breakfast added to the joy at every turn. The pool was also a fun and beautiful place to spend the day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oltrarno Splendid
Florence

Amazing and unique hotel. Amazing staff. Yummy breakfast. Loved the living room area. Amazing location. Would go back!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Italy
Welcome to Italy
Italy
Quality of Experience
Evening Trastevere & Jewish Ghetto Culinary Walk
Evening Trastevere & Jewish Ghetto Culinary Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Free Evening in Florence
Free Evening in Florence
Florence
Quality of Experience
Day Trip to Positano & Amalfi by Boat
Day Trip to Positano & Amalfi by Boat
Sorrento

A fun afternoon seeing the Amalfi coast from the water! The best way to avoid the crowds but still get the scenery!

Quality of Experience
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Seafood Cooking Experience
Seafood Cooking Experience
Sorrento

A fun afternoon cooking and eating local seafood!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Capri Island by Boat
Day Trip to Capri Island by Boat
Sorrento

A perfect way to experience Capri - from the water, with swimming, but then also heading up to Anacapri and Capri for drinks with a view!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Three Tuscan Wineries with Lunch
Day Trip to Three Tuscan Wineries with Lunch
Florence

Such a fun way to see Tuscany! The variety at the vineyards made for a truly memorable afternoon!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

The perfect walking tour, complete with just the right amount of information and history, and time to experience Florence.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Alex Mottler

Brilliant trip for us to England/France...
France | Sep 10 - Sep 24, 2026

D
Dale J.
Miami, FL | Reviewed on Sep 27, 2026
Justine created a brilliant trip for us to the west of England and the North of France. Our guides were knowledgable and our accomodations were always good, some exceptional. I might have been able to build a similar trip from the States but it would not have been nearly as good as this one. Read more

Justine created a brilliant trip for us to the west of England and the North of France. Our guides were knowledgable and our accomodations were always good, some exceptional. I might have been able to build a similar trip from the States but it would not have been nearly as good as this one.

Hotel Reviews
Le Grand Pavillon Chantilly
VINEUIL-SAINT-FIRMIN

Remarkable conversion of the Chateau's mainteance complex into a hotel. This is a multiple building conversion with lovely modern rooms. Staff weas friendly and helpful. Food was good. This has the air of a conference center but works well for just staying. It's located beyond walking distance to Chantilly, so you'll need to get rides if you doin't have a car. But the staff was helpful in arranging that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Domaine de Bayeux
Bayeux

This is a unique conversion on the edge of Bayeux. It looks like a wealthy merchant's house from the 19th century and it has gorgeous gardens in the back. We stayed in the family suite, and not a standard room, so my comments may not apply to all. The rooms have a old aristocracy feel but the bathroom is completely updated and modern. The staff were friendly and helpful. Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison des Armateurs 4*
Saint Malo

Lovely hotel inside the walls in St. Malo. Staff were friendly and helpful. Breakfast was excellent. You couldn't find a better base for exploring this beauritful walled city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lewinnick Lodge
Newquay, Cornwall

This is an amazing place. We stayed in an oceanside room - these are built into the cliff face below the main hotel. All we could see were the sea and the headlands. Rooms were plenty big for 2. The restaurant was excellent for Breakfast and Dinner. The location is brilliant for exploring Cornwall and THE VIEW!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Old Vine
Winchester

Classic English Inn on the Cathedral Square in Winchester. You could not find a better place to explore Winchester from. The staff were kind and helpful. The restaurant was very good for both breakfast and dinner. It is in the old downtown, so if you are driving, don't have too big a car.

Authenticity & Character
Classic old English Inn
Location
On the cathedral square
Staff
Kind, friendly and enormously helpful
Cleanliness & Comfort
Activity Reviews
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux
Quality of Experience
Guides, Drivers and Staff
Transport
A little tight for 8 people in this van.
 An afternoon in the Pays d'Auge
An afternoon in the Pays d'Auge
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Mont Saint Michel
Private Guided Tour of Mont Saint Michel
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of Saint-Malo
Private tour of Saint-Malo
France

This was a great half day tour of St. Malo. Samuel, our guide, was well informed, personable and adapted the tour to our interests and capabilities.

Quality of Experience
Guides, Drivers and Staff
Guided tour of Winchester
Guided tour of Winchester
Winchester

David our guide was lovely and knowledgeable. He shaped the itinerary to our interests and the pace to our requirements. Couldn't imagine a better half day in Winchester.

Quality of Experience
We had a really deep dive into English history at the old capital.
Guides, Drivers and Staff
Local specialist: Justine Edelin

Best South Korea Tour ever
South Korea | Aug 23 - Sep 10, 2026

Henville
Henville R.
Leicester, NC, USA | Reviewed on Sep 27, 2026
Our guides were great. Nicole was really amazing and fun to be with on our tour of the Fortress in Suwon. We wanted to detour to Osan to take some pics of my old base but wasn’t able to do so but everything else went well. Billy our guide for our trip from Seoul to Gwangju, Daegu, Cheongju, and Pusan was extremely well versed in the history of the different dynasties and period of Korean history. He did everything to ensure we had a great time as we journeyed through the land of South Korea.... Read more

Our guides were great. Nicole was really amazing and fun to be with on our tour of the Fortress in Suwon. We wanted to detour to Osan to take some pics of my old base but wasn’t able to do so but everything else went well. Billy our guide for our trip from Seoul to Gwangju, Daegu, Cheongju, and Pusan was extremely well versed in the history of the different dynasties and period of Korean history. He did everything to ensure we had a great time as we journeyed through the land of South Korea. Christine was always available to help and to fix anything that went wrong or keep us informed of any changes or updates to our itinerary. We love the Hotel arrangements and the food offerings at each location. Our tour in Daegu and Cheongju as well as Pusan were great. The people we met were so warm and attentive to our being able to have a wonderful experience in South Korea. We were able to visit the Language Institute in Seoul and Pusan and attended church on two Sabbaths and met some wonderful people of our faith. We enjoyed the spiritual fellowship with them and great food as well. Our trip to Jeju had a small hiccup with airport security but Christine came to the rescue and remedied the situation. Thanks for all your help Christine. You were great. We plan to visit again in 2030. Hope to stay in touch with Billy(Lee Kyung Jong), so we can see him again soon. Thanks to everyone involved in making our trip to South Korea so enjoyable and such a memorable success.

Hotel Review
Nine Tree Premier Hotel Insadong
Seoul

Great stay and good breakfast. Perfect location to access all of Seoul’s attraction. Wonderful staff. Great for long stays or short stay.

Authenticity & Character
Great service, authentic Korean food and good amenities
Location
Close to everything you’d want to do in Seoul.
Staff
Warm and helpful. Quick to respond to any request.
Cleanliness & Comfort
Great room service each day.
Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and Japan | Replied on Sep 28, 2026
Hi Roger,
You are such thoughtful and considerate people, and I truly appreciate your kindness throughout the journey.
Thank you very much for your understanding, support, and wonderful cooperation throughout the trip. It has been a genuine pleasure assisting you, and I am very grateful for the trust you placed in me. I sincerely hope you will have the opportunity to visit Korea again in the future. If you do, it would be a great honor and pleasure for me to have the opportunity to assist... Read more

Hi Roger,
You are such thoughtful and considerate people, and I truly appreciate your kindness throughout the journey.

Thank you very much for your understanding, support, and wonderful cooperation throughout the trip. It has been a genuine pleasure assisting you, and I am very grateful for the trust you placed in me.

I sincerely hope you will have the opportunity to visit Korea again in the future. If you do, it would be a great honor and pleasure for me to have the opportunity to assist you once again.

Wishing you both many more wonderful journeys and happy memories ahead.

Warmest regards,
Christine

Trip of a Lifetime
Italy | Sep 12 - Sep 20, 2026

A
Aldo B.
Chicago, IL | Reviewed on Sep 27, 2026
The hotels were fantastic, the itinerary was well thought out and organized, and Anita and the whole KimKim team were very responsive. Could not have planned it this well by myself. The other plus is that KimKim and Anita struck the right balance between organized excursions and free time so that we did not feel like we always had to be somewhere at a certain time. Highly recommended. Read more

The hotels were fantastic, the itinerary was well thought out and organized, and Anita and the whole KimKim team were very responsive. Could not have planned it this well by myself. The other plus is that KimKim and Anita struck the right balance between organized excursions and free time so that we did not feel like we always had to be somewhere at a certain time. Highly recommended.

Hotel Reviews
Hotel Relais Montemarino
Borgomale (CN)

Well kept, wonderful views, pool and nice clean rooms. Room was not as thoughtfully laid out as the Hotel Svizzero and our window looked out right on the well trodden path where lots of guests were walking, so privacy was an issue. Breakfast buffet options not as varied as those of Hotel Svizzero. Also, pool was nice but mostly inside so not ideal for lounging around it. Finally, meal options not as good as restaurants in town. All in all, a very good hotel but these issues prevent me from giving it 5 stars.

Authenticity & Character
Location
On a hill so great views yet close enough to town.
Staff
Cleanliness & Comfort
See above comments.
Hotel Chalet Svizzero
Courmayeur

Small but very well appointed rooms making full use of the space, with ample closet space, a couch, small fridge and balcony

Authenticity & Character
Location
5 minute walk to town center
Staff
Cleanliness & Comfort
Turin Palace Hotel
Turin

First class rooms and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Upgraded to a room with a balcony
Activity Reviews
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

Good tips. Would recommend more information about the autostrada and payment techniques.

Quality of Experience
Ape Calessino Experience with Tastings
Ape Calessino Experience with Tastings
Italy

The views from the Ape tour were amazing as we toured the Barolo countryside. Driver also was informative. The description referenced a stop for "local delicacies" but that was a little misleading: while we did stop at the entrance to a vineyard, I expected we would go inside and sample the wine and some snacks. Instead, we were sat down at a picnic table and given hazelnuts, some hard crackers, and some wine. The snack stop could be improved and should, in my opinion, include sampling at an actual vineyard. By the way, not sure whether this is the place for this comment, but we discovered that the recommended walking tour of the vineyards for the following day was an almost exact duplicate of what we saw on the Ape, so we of course varied from the recommendation. Would suggest including the Castle of Count Covour and the nocciola sculptor (Pine?). Thanks.

Quality of Experience
Guides, Drivers and Staff
Guide enthusiastic but not a great mastery of English.
Transport
Ape was not in the greatest shape -- had some gearing issues.
Exploring Rural Farms in Alta Langa
Exploring Rural Farms in Alta Langa
Italy

Nocciola producer was a fantastic experience. Lovely family and great products. Highly recommended. Would have liked at least a quick tour of the trees / orchard but otherwise great. The cheese producer was very quaint, polite and excellent selection of cheeses. Nice family and informative lecture. Would have appreciated a closer view of the sheep (which were very far) or the goats (which were in a field that was not visible) but this is a nit. Ran into the producers in the Alba Farmers Market on Saturday also.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 28, 2026

Hi Aldo, Thank you so much for taking the time to share your trip review. It was a pleasure helping you put together your journey through Italy.

I’m glad to hear that you enjoyed the experiences, from the food and local activities to having the freedom to discover Italy on your own. And thank you for your honest feedback about the hotels and activities, it’s very helpful and something we’ll certainly keep in mind.

I’d be happy to help you plan another trip in the future, whether that brings you back to Italy or takes you to Spain, Portugal, Morocco, Greece, or Malta. 🧡

Warmly,
Anita

Don't waste your time on Zagreb, two days max...
Croatia | Sep 3 - Sep 23, 2026

A
Alexander R.
Edwardsville, IL | Reviewed on Sep 27, 2026
Don't waste your time on Zagreb, two days max. Korcula!!!! Read more

Don't waste your time on Zagreb, two days max. Korcula!!!!

Hotel Reviews
Villa Bonaca
Skradin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Valamar Collection Dubrovnik President Hotel
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aminess Liburna Hotel
Korčula
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corner
Split

OK for short stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
OPTIONAL : Oyster tasting in Mali Ston
OPTIONAL : Oyster tasting in Mali Ston
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Sep 27, 2026

Hi Alexander,
Thank you for your time to leave review. Some text might be missing, but it was a pleasure talking to you and supporting you during your 20-day trip. Glad to hear you liked all the excursions, guides and Croatia generaly. Not everyone gets a chance to explore in depth as you did.
Many regards from Croatia
Best
Robi

AMAZING!! 10 out of 5 stars!!
Italy | Sep 18 - Sep 26, 2026

J
Jason S.
Chicago, IL | Reviewed on Sep 26, 2026
If I could give KimKim 10 stars (instead of 5) I would. Seamless trip planning from start to finish. Every private transfer, tour, and experience were amazing and all of the people we interacted with both at KimKim and on the ground during our trip were fantastic. The choice of hotels was impeccable, meeting our desire for small boutique options and 5 star luxury throughout our trip. We had a travel delay due to weather and the team helped us rebook train tickets twice in the same day… all I... Read more

If I could give KimKim 10 stars (instead of 5) I would. Seamless trip planning from start to finish. Every private transfer, tour, and experience were amazing and all of the people we interacted with both at KimKim and on the ground during our trip were fantastic. The choice of hotels was impeccable, meeting our desire for small boutique options and 5 star luxury throughout our trip. We had a travel delay due to weather and the team helped us rebook train tickets twice in the same day… all I had to do was send them a text. Cannot recommend KimKim highly enough.

Hotel Reviews
Eitch Borromini Palazzo Pamphilj
Rome

Spacious room, excellent location. Great spot and very walkable to most of the big sites.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Excelsior Vittoria
Sorrento

True luxury. If you have been to a 5 star hotel in the US, this is easily a 6!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oltrarno Splendid
Florence
Authenticity & Character
Location
Loved the more quiet but still lively and lovely Oltrarno neighborhood
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Italy
Welcome to Italy
Italy
Quality of Experience
Evening Trastevere & Jewish Ghetto Culinary Walk
Evening Trastevere & Jewish Ghetto Culinary Walk
Rome

Essentially a 5 course progressive meal. Beer, wine, and gelato included. What could be better?

Quality of Experience
Guides, Drivers and Staff
Transport
Free Evening in Florence
Free Evening in Florence
Florence
Quality of Experience
Day Trip to Positano & Amalfi by Boat
Day Trip to Positano & Amalfi by Boat
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Seafood Cooking Experience
Seafood Cooking Experience
Sorrento
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Capri Island by Boat
Day Trip to Capri Island by Boat
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Three Tuscan Wineries with Lunch
Day Trip to Three Tuscan Wineries with Lunch
Florence

3 vineyards, each offering something different from the others. Great day trip with a small group who quickly became good friends.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

Knowledgeable guide, great pace. Wonderful introduction to Florence on our first day there.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Mottler

KimKim arranged an 8 day trip to Florence and...
Italy | Sep 12 - Sep 19, 2026

M
Melissa J.
Los Angeles, CA, USA | Reviewed on Sep 26, 2026
KimKim arranged an 8 day trip to Florence and Rome in September for me and my husband. We knew we were interested in science/engineering and food, and asked for a "mid-range, upscale" plan. KimKim quickly connected us with a local "travel designer" in Italy at a company called My Custom Journey. We were assigned to Valeria (and assisted by Lucrezia) who worked with us over the next few days to arrange a plan that gave us exactly what we wanted. The plan included an activity or two each day,... Read more

KimKim arranged an 8 day trip to Florence and Rome in September for me and my husband. We knew we were interested in science/engineering and food, and asked for a "mid-range, upscale" plan. KimKim quickly connected us with a local "travel designer" in Italy at a company called My Custom Journey. We were assigned to Valeria (and assisted by Lucrezia) who worked with us over the next few days to arrange a plan that gave us exactly what we wanted. The plan included an activity or two each day, with a free day in each city for us to manage on our own. The plan came in about 30% over the range I had selected, but it included everything we wanted, with excellent hotels (four star, centrally located, comfortable size and amenities) + private transfers and drivers for all the on ground travel in Italy. That means we were met at the airport by a guide, driven to our hotel, driven from our hotel to the train station and personally guided to the train, with the same level of service when it was time to head home. This made our trip completely stress free and luxurious feeling - well worth the extra cost. I'm sure they would have adjusted to fit into our range if we balked at the upgrades.

For one of our free days, we found an underground labyrinth tour that was a bit out of town, and Valeria was able to secure a car to take us to and from. She also contacted the labyrinth company directly when it didn't look like there would be an English tour on the day we were free. They were able to get us a private tour last minute! They were also very responsive about any questions we had about shopping areas, art galleries, appropriate attire, and scheduling.

On the ground in Italy we were supported by Daniela who we were able to contact easily on WhatsApp. She was quick to respond and great at addressing any issues that came up (e.g., there was a flood in Florence that affected a tour we had planned and she was able to adjust our day). The best tour Valeria and team arranged for us in Rome was an all day tour down Appian Way to see catacombs, mausoleums, and the ancient aqueduct. Our tour guide for that day was Maria Teresa and she was so knowledgeable! In Florence, we had the same guide for all our activities - Valentina - who was an art historian but was also able to speak knowledgably about the science museums we visited. She also arranged for us to skip the line at All'Antico Vinaio ;-)

The only thing we didn't love about KimKim is the fact that they use their own app to deliver the travel plans. It does a great job of collecting all the activities plus the tickets, addresses, and details we needed. So, on its own it's fine. The challenge is that we use TripIt for all our travel tracking and planning and there's no way to import the KimKim content in TripIt. Since TripIt is where we keep our flight info and restaurant reservations, it would be wonderful if we could have incorporated the KimKim stuff into the app we already use for all our other travel stuff.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 27, 2026
Hi Melissa,
Thank you so much for your wonderful and thoughtful review!
It was truly a pleasure helping you and your husband create a trip that reflected your interests and travel style.
The Appian Way is actually one of my favorite places in Rome, so I’m especially happy to hear that you enjoyed it too!
And I was so glad we managed to arrange the private labyrinth tour for you, even at the very last minute.
As for TripIt, I’m not familiar with the app myself, but your suggestion is very... Read more

Hi Melissa,
Thank you so much for your wonderful and thoughtful review!
It was truly a pleasure helping you and your husband create a trip that reflected your interests and travel style.
The Appian Way is actually one of my favorite places in Rome, so I’m especially happy to hear that you enjoyed it too!
And I was so glad we managed to arrange the private labyrinth tour for you, even at the very last minute.

As for TripIt, I’m not familiar with the app myself, but your suggestion is very helpful.
I’ll definitely pass your feedback along to the KimKim team and ask whether an integration or import option could be considered in the future.
I’m especially happy to hear that the extra touches, flexibility, and personal support made your journey feel seamless and stress-free.

It was a pleasure working with you,
Hope to see you again here in Italy.
ciao valeria

Rachel went above and beyond. Was such a grea...
Scotland | Sep 8 - Sep 19, 2026

R
Rick T.
Newark, NJ | Reviewed on Sep 26, 2026
Rachel went above and beyond. Was such a great trip. Read more

Rachel went above and beyond. Was such a great trip.

Hotel Review
Pine Trees Hotel
Pitlochry

Check in gal was awesome! Very cool hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Rachel Long

We will never travel to Europe any other way,...
Portugal | Sep 14 - Sep 23, 2026

Nancy
Nancy H.
Atlanta, GA | Reviewed on Sep 26, 2026
We will never travel to Europe any other way, now that we have experienced such wonderful personalized service. My friend and I are, (dare I say?), senior travelers and are now ready to dial back our expectations of catching trains, hiking to subway stops and trying to figure out the mysteries of urban and country travel. We no longer feel comfortable driving, so having drivers and guides to show the way made all the difference. A trip that could have become burdensome became easy and... Read more

We will never travel to Europe any other way, now that we have experienced such wonderful personalized service. My friend and I are, (dare I say?), senior travelers and are now ready to dial back our expectations of catching trains, hiking to subway stops and trying to figure out the mysteries of urban and country travel. We no longer feel comfortable driving, so having drivers and guides to show the way made all the difference. A trip that could have become burdensome became easy and relaxing, as Anita laying the ground work meant that we never had to worry about what's next. We both were impressed at how quickly our guides were prepared to pivot to accommodate my mobility challenges allowing us to truly enjoy our surroundings. Not a small thing in a country of hills and more hills, chunky cobblestone and uneven curbs,

Portugal was packed with adventure, beauty, wonderful food and wonderful people. Taking this personal approach also meant that we felt that we made personal connections with real Portuguese. Sharing personal stories about children, families and pride of culture is the reward of travel, not just checking off boxes of attractions. We savored every minute of this trip!

Thanks to all of out drivers and guides and to Sofia, our host for a lovely dinner in her home in Lisbon. All were exceptional: Lino, Nuno 1, Nelson, Tiago, Nuno 2, Paulo and even the cork farmer, whose name I do not know.

We will be back!

Hotel Reviews
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal

Elegant boutique hotel with modern aesthetic. Small, intimate dining facility used for breakfast and dinner. All were exceptional, in fact, I wish I lived there! Small inner courtyard pool perfect for relaxing after a hot sunny day. Rooms were every comfortable, providing black out curtains, sophisticated shower, cushy bed. Evora was the perfect way to end out tour!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto

This hotel was adequate, but a little disappointing. It seems to be affiliated with a hospitality training school, so the staff (students?) seemed to be spread too thin. Everyone was multitasking , and no one was particularly focused at the task at hand. It felt as though there were no systems in place and no mechanism to problem solve. Not sure if I ever saw a manager. The staff were, however, unfailingly nice and hospitable. Greatly appreciated!

Authenticity & Character
Location
A little outside central areas, but close to the subway.
Staff
Cleanliness & Comfort
BessaHotel Liberdade
Lisbon

Lovely boutique hotel in a great location. Staff was very attentive. There is a restaurant and room service. Rooms were delightful and very comfortable.

Authenticity & Character
Rooms were quiet and bed was relaxing.
Location
On Liberty Ave . Near public transport and a tuktuk on every corner!
Staff
Came to my rescue!
Cleanliness & Comfort
Well maintained. Super clean.
Activity Reviews
Portugal - Important Trip Information: Please Review Before Departure
Portugal - Important Trip Information: Please Review Before Departure
Portugal
Dinner With Locals: A Homemade Portuguese Experience
Dinner With Locals: A Homemade Portuguese Experience
Lisbon
Cork Experience with Wine & Lunch
Cork Experience with Wine & Lunch
Évora
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Porto
Évora Through the Ages: Guided Walk
Évora Through the Ages: Guided Walk
Portugal
Porto Up Close: A Private Walking Experience
Porto Up Close: A Private Walking Experience
Porto
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Awesome introduction to Lisbon. Great food and great company!

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 28, 2026

Hi Nancy and Lisa,
Thank you!! It was a pleasure helping you plan your trip to Portugal. I’m especially glad to hear that the personalized approach made the journey feel comfortable and relaxing and that our guides and drivers were able to adapt along the way and make things easier for you whenever needed. I’ll be sure to pass your feedback on to the whole team!

I’d love to help you plan your next adventure when the time comes, whether it is back to Portugal or Italy, Spain, Greece, Morocco, or Malta.
I wish you all the best!! Anita

Excellent experience with a last-minute trip to Greece
Greece | Sep 16 - Sep 25, 2026

Michele
Michele E.
Seattle, WA | Reviewed on Sep 26, 2026
Anna did a phenomenal job coordinating our last-minute trip to Greece. She built us a custom itinerary based on our travel style and thoughtfully positioned our hotels in spots that optimized our trip. Along the way we had some exceptional tour guides - notably Grigori in Heraklion on the private Minoan Tour of Knossos & Archaeological Museum tour, Christina in Athens on the small group Acropolis & Old Athens walking tour, and Vasiis in Santorini on the private Traditional Villages... Read more

Anna did a phenomenal job coordinating our last-minute trip to Greece. She built us a custom itinerary based on our travel style and thoughtfully positioned our hotels in spots that optimized our trip.

Along the way we had some exceptional tour guides - notably Grigori in Heraklion on the private Minoan Tour of Knossos & Archaeological Museum tour, Christina in Athens on the small group Acropolis & Old Athens walking tour, and Vasiis in Santorini on the private Traditional Villages tour. Something to note with morning tours, in Greece hotel breakfasts are served later than in the USA so have an alternate plan for breakfast if you venture out before 8:30 AM. Our hotel in Crete did offer an early continental breakfast if coordinated the day before which was really helpful.

We had a great experience with kimkim and will definitely consider using them for future trips.

Local specialist: Anna Nikitopoulou

Morocco trip 2026
Morocco | Sep 20 - Sep 26, 2026

Neil
Neil K.
Los Angeles, CA | Reviewed on Sep 26, 2026
The trip was interesting. We enjoyed visiting Morocco and seeing the country. However, the extensive and lenghty driving between cities during the trip was not enjoyable. That was likely due to our own fault in not fully understanding the distances. For example, the 9 to 10 hour journey from Fes to Majourga and then into the desert was not good. Flight options would have been appreciated. Also, the car provided was not good enough. It was too old and uncomfortable. We also should have been... Read more

The trip was interesting. We enjoyed visiting Morocco and seeing the country. However, the extensive and lenghty driving between cities during the trip was not enjoyable. That was likely due to our own fault in not fully understanding the distances. For example, the 9 to 10 hour journey from Fes to Majourga and then into the desert was not good. Flight options would have been appreciated. Also, the car provided was not good enough. It was too old and uncomfortable. We also should have been aware of what constitutes a Riad. We enjoyed it as an experience but we would have preferred slightly better hotel options.

Nevertheless, the best part of the trip was our driver Samir. He made the trip worthwhile for us: he was humble, respectful and courteous. He was also very good driver and had a great attitude, a wonderful ambassador for your country. We highly recommend Samir and will mention him to our friends who wish to visit Morocco!

Hotel Reviews
Villa Des Orangers
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed and sheets could be improved
Ksar El Kabbaba
Skoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds and pillows
Desert Luxury Camp Erg Chebbi
Merzouga
Authenticity & Character
Too touristy
Location
Staff
Cleanliness & Comfort
Better food!!!!
Karawan Riad
Fès

Beautiful Riad, but poor location and food. Enthusiastic service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
 Fes to the Sahara via the Atlas (Camel Ride included)
Fes to the Sahara via the Atlas (Camel Ride included)
Morocco
Quality of Experience
The driver Samir. Without him, would not have been worth the experience
Guides, Drivers and Staff
Samir was the bomb!! He was the best and made our trip good.
Transport
Car was not up to standard. Old and uncomfortable and rattled
Local specialist: Imane Ouriche
Imane
Imane Ouriche
Local specialist in Agadir | Replied on Sep 28, 2026
Hi Neil, Thank you for taking the time to write such a considered review, and for being honest about what didn't work. That's more useful to us than praise. You're right that the drive from Fes to Merzouga is a long one, and it's on me to make sure that's fully understood before a trip is confirmed rather than discovered on the day. I've taken that point properly. The comments on the vehicle and the accommodation are noted too, and I'm sorry they fell short. And thank you for what you said... Read more

Hi Neil,

Thank you for taking the time to write such a considered review, and for being honest about what didn't work. That's more useful to us than praise.

You're right that the drive from Fes to Merzouga is a long one, and it's on me to make sure that's fully understood before a trip is confirmed rather than discovered on the day. I've taken that point properly. The comments on the vehicle and the accommodation are noted too, and I'm sorry they fell short.

And thank you for what you said about Samir. I've passed it on to him, and it meant a great deal.

I hope you and Alexandra will come back one day, and if you do, I'd be glad to build you something that gets the balance right.

Warm regards,
Imane

Jamal was THE best guide I’ve ever had in all...
Morocco | May 24 - May 31, 2026

M
Miles N.
Newark, NJ | Reviewed on Sep 26, 2026

Jamal was THE best guide I’ve ever had in all my years of traveling. If I were his managers I’d promote him in a heartbeat. He was more than just a guide, he was a great friend to all of us on our trip. He went above and beyond, faced difficult situations, and made sure we were satisfied each day of our trip.

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Sep 27, 2026

Dear Miles,

Thank you for this wonderful review! It's a real joy to read, and we'll make sure Jamal sees it. He puts his heart into every trip, and hearing that he became a friend to your whole group means everything.

It was a pleasure having you with us. You'll always be welcome back in Morocco, and Jamal would be delighted to show you more of it.

Warm regards,
Hamza

Great trip to Bangkok and Koh Samui!
Thailand | Jul 29 - Aug 6, 2026

Kerry
Kerry H.
New York, NY, USA | Reviewed on Sep 26, 2026
We had an amazing time in Thailand thanks to Lilian and Nana!
From the planning to the execution, all parts of this trip were fabulous. We wanted to travel once in our lives where we just showed up to the airport and someone had a sign with our names on it and just whisked us away and did all of the work for us. This was it! And... I'm never going back to organizing and planning trips myself. Planning a trip for a family of 4 with young adults/older teenagers can be tough. But, all I had to...
Read more

We had an amazing time in Thailand thanks to Lilian and Nana!
From the planning to the execution, all parts of this trip were fabulous. We wanted to travel once in our lives where we just showed up to the airport and someone had a sign with our names on it and just whisked us away and did all of the work for us. This was it! And... I'm never going back to organizing and planning trips myself. Planning a trip for a family of 4 with young adults/older teenagers can be tough. But, all I had to do was communicate our likes and pacing style and Lilian planned it all! It was the perfect amount of sight seeing, adventure, and relaxation. Her hotel picks were fabulous were perfectly located central to the hustle and bustle with easy access by foot or train to anything we would want to see. I especially enjoyed Buri Rasa Village in Koh Samui. It’s a perfect size with not too many guests and just the right amount of gorgeous nature. If I ever come back to Koh Samui I would love to stay here again. And the NYSA hotel in Bangkok was awesome too. Their breakfast buffet was fantastic and had so many food options. I’m also very glad that I upgraded to the two bedroom suite because it was a splurge my family had never done before and that extra space and second bathroom provided such a luxurious feel that it was worth the extra money just for the memories of such an extravagant space. I highly recommend that room type for families of 4 with older children/teenagers.
Upon arrival in Bangkok our guide Nana and her driver took amazing care of us. Nana is very upbeat, high energy, and full of knowledge. We enjoyed her narrations along the drive to each activity as well as her excellent advice on things we could do and places we could eat after our day with her ended. She was able to effectively rearrange our scheduled itinerary due to some closures because of the King's birthday and we truly appreciated that flexibility. She really seemed in tune with what our likes were and adapted to our quite subdued nature with just the right amount of push to get us out of our comfort zone. We especially enjoyed her advice for the markets and suggestions for foods to try.
Thank you for making this the most amazing and easy vacation we have ever had. I truly enjoyed just waking up and having the day planned out and all of the transportation arranged.
Now that I have seen how the other half lives, I think all of our future vacations will need to be splurges like this! It’s an awesome way to travel.

Activity Reviews
Symbolic temples & Klong tour
Symbolic temples & Klong tour
Bangkok

It was a hot and steamy day but the temples were worth it! So extravagant and ornate. It is a feast for the eyes indeed!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Samui Elephant Sanctuary (Joining morning visit)
Samui Elephant Sanctuary (Joining morning visit)
Ko Samui

This is a lovely elephant sanctuary where you mostly keep your distance and just observe. You are able to prepare food for the elephants, feed them and pet their trunk, but you mostly get to watch them in their natural state. There is no prodding or coaching of the elephants, and you do not bathe them or get in their way.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium Angthong Marine Park by VIP joining speedboat (Mon/Wed/Sat)
Premium Angthong Marine Park by VIP joining speedboat (Mon/Wed/Sat)
Ko Samui

This was a really fun day. The weather was perfect, the water was warm, and the captain and his crew were accommodating and safe. The walk up the stairs is memorable indeed! And so worth it for that view.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Railway Market & Floating Market
Railway Market & Floating Market
Bangkok

This is an absolute MUST DO activity. The drive there allowed us to see more of Thailand than just Bangkok and Nana's commentary along the way filled the drive with so much knowledge and information about Thai history and culture. The railway market is a once-in-a-lifetime experience and the canals take you through so many different styles of homes and shops along the water. We could have spent all day wandering through the markets... and I don't even like to shop or bargain! It is that great.

Quality of Experience
The sites, the smells, the people! There is so much to see and enjoy at the markets.
Food
Guides, Drivers and Staff
Transport
From The Oldest To The Coolest
From The Oldest To The Coolest
Bangkok

Awesome locale with new and fun artwork and hipster-ish sites. Enjoyed the hidden chocolate shop and all the Instagram worthy pics.

Quality of Experience
I wasn't sure about this part of our itinerary, but I am really glad that Lilian suggested it. We had a great time seeing this part of the city and really enjoyed the sites and walking around neighborhoods.
Guides, Drivers and Staff
Nana really knows her way around and was able to show us some really interesting sites. Her lunch restaurant choice was phenomenal.
Transport
The driver was always there to pick us up and drop us off right on time.
Island Organics Thai cooking Class Koh Samui (Joining Class)
Island Organics Thai cooking Class Koh Samui (Joining Class)
Thailand

Phenomenal! Chef Lat is full of energy and so fun to cook with. Her assistants help to pace the cooking, and you always feel like you have someone helping you. The food we made was delicious, and the tour of the organic garden was awesome!

Quality of Experience
Awesome experience. Knowledgeable chef, patient staff, and very fun and informative.
Food
Delicious!
Guides, Drivers and Staff
Courteous and helpful.
Transport
on time and safe,
Local specialist: Lilian Nguyen

Our trip overall was great. Our guide on Hvar...
Croatia | Sep 16 - Sep 25, 2026

Randy
Randy G.
Newark, NJ | Reviewed on Sep 26, 2026

Our trip overall was great. Our guide on Hvar was a bit vague on the geography and history of the island.

On the other hand in Zagreb was amazing.

Ms. Broj Iskaznice provided the best full day tour we have ever had. She was extremely knowledgeable , well organized and flexible about accommodating our needs. You should use here for all of your guests.

Thank you Ivan,
Randall Grosberg

Local specialist: Ivan Cosic

A memorable and enjoyable trip
Morocco | Sep 12 - Sep 22, 2026

A
Annie T.
Singapore | Reviewed on Sep 26, 2026
The trip was overall good but I was a bit surprised we didn't have a guide on board but it would have worked out fine if our driver was able to communicate clearly to us. Unfortunately Mustafa couldn't communicate well with us and it frustrated not only us but him. The hotels were generally fine with slight hiccups here and there. Hotel Mimona at Essaouira however should never be recommended, thankful Said rectified for us much to our relief. The Riad in Fes and Boumalne Dades was... Read more

The trip was overall good but I was a bit surprised we didn't have a guide on board but it would have worked out fine if our driver was able to communicate clearly to us. Unfortunately Mustafa couldn't communicate well with us and it frustrated not only us but him.

The hotels were generally fine with slight hiccups here and there. Hotel Mimona at Essaouira however should never be recommended, thankful Said rectified for us much to our relief.

The Riad in Fes and Boumalne Dades was exceptionally good. The staff were very helpful and kind. The dinner at Dar Rihanna was absolutely delectable and the experience was delightful.

Thanks for making the trip memorable and enjoyable.

Cheers
Annie

Hotel Reviews
Barceló Anfa Casablanca
Casablanca

Hotel was fine except the room service took so long to bring bath towels and slippers, we had to use the bath rope to wipe dry!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Mimouna
Essaouira

Hotel is very old and scary

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Sebban
Marrakech

It was a nice hotel but if you are superstitious and don't like your bed facing the mirror, this may not be the hotel for you unless you double check the room first

Authenticity & Character
Location
8
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

The hotel was very comfortable and staff were very helpful and kind. The highlight is the food, it was absolutely delectable and we had a delightful time at dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
Fes Medina
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Staff were very helpful and kind
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
⁹
Staff
Cleanliness & Comfort
Staff were very helpful and kind
Riad Kalaa 2
Rabat
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Sep 28, 2026
Dear Annie, Thank you so much for taking the time to share such detailed feedback on your trip. We're delighted it was memorable and enjoyable overall. We're very glad the riads in Fes and the Dades Valley were highlights, and that the dinner at Dar Rihana was such a treat. We'll pass your kind words on to their teams. We're sorry the communication with your driver was difficult. Mustafa is one of our most experienced and highly rated drivers, and this is the first time we've received... Read more

Dear Annie,

Thank you so much for taking the time to share such detailed feedback on your trip. We're delighted it was memorable and enjoyable overall.

We're very glad the riads in Fes and the Dades Valley were highlights, and that the dinner at Dar Rihana was such a treat. We'll pass your kind words on to their teams.

We're sorry the communication with your driver was difficult. Mustafa is one of our most experienced and highly rated drivers, and this is the first time we've received feedback like this about him. We will speak with him about the communication barrier you experienced, so that future travelers can enjoy a smoother journey. Thank you as well for your feedback on Riad Mimouna in Essaouira. We're glad Saïd could move you quickly, and we're reassessing that property for future trips. We've also noted your comments about Palais Sebban and the service delays at Barceló Anfa.

Feedback like yours helps us keep improving, and we hope to welcome you back to Morocco someday.

Warm regards,
Hamza

Beautiful Brazil
Brazil | Sep 13 - Sep 20, 2026

Claudia
Claudia B.
Columbus, OH | Reviewed on Sep 26, 2026
Everything was excellent from start to finish. Planning and booking was extremely easy, accommodations were comfortable, tour guides were friendly and very knowledgeable. We had one small issue (remarkable there was just 1 on our 7 day trip!) and the kimkim dedicated WhatsApp chat team had it fixed for us in under half an hour. We made so many amazing family memories on this trip and it was such a relief to let someone else work out all the little logistical details for our family of 5. Read more

Everything was excellent from start to finish. Planning and booking was extremely easy, accommodations were comfortable, tour guides were friendly and very knowledgeable. We had one small issue (remarkable there was just 1 on our 7 day trip!) and the kimkim dedicated WhatsApp chat team had it fixed for us in under half an hour. We made so many amazing family memories on this trip and it was such a relief to let someone else work out all the little logistical details for our family of 5.

Hotel Reviews
Sanma Hotel Foz do Iguaçu
Foz do Iguaçu

Loved it! Food was great, room was comfortable, amenities were very nice.

Authenticity & Character
Location
Close to everything!
Staff
Cleanliness & Comfort
Mar Palace Copacabana Hotel
Rio de Janeiro

Easy check in, room was ready when we arrived at 11am (huge after an international redeye!), staff was friendly, location was good, breakfast was a nice touch.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-Day Tour – Brazilian Side of the Iguaçu Falls + Bird Park (Parque das Aves)'
Half-Day Tour – Brazilian Side of the Iguaçu Falls + Bird Park (Parque das Aves)'
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rio de Janeiro
Welcome to Rio de Janeiro
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer and Driver at disposal to Sao Jose Dos Pinhais
Transfer and Driver at disposal to Sao Jose Dos Pinhais
Curitiba
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day  Argentinian Side of the Falls
Full-Day Argentinian Side of the Falls
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rio Green Tour: Into the Tropical Urban Forest and Among the Imperial Palms'
Rio Green Tour: Into the Tropical Urban Forest and Among the Imperial Palms'
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Rio in a Day: Christ the Redeemer, Sugarloaf, Selarón Steps and More'
Rio in a Day: Christ the Redeemer, Sugarloaf, Selarón Steps and More'
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Federico Alessandri
Federico
Federico Alessandri
Local specialist in Rio de Janeiro | Replied on Sep 28, 2026

Hi Claudia!

I’m so happy to read your review and to know that you had such a wonderful trip with us! :) I’m really pleased that everything went smoothly and that you enjoyed all the destinations and experiences we planned for you.

Thank you again for choosing to travel with us. I hope we’ll have the opportunity to organize another trip for you in the future; Brazil is an incredible country and still has so much more to offer!

Whenever you’re ready, we’ll be happy to welcome you back.

All the best and see you next time!
Federico & all the team

Italy
Italy | Sep 14 - Sep 25, 2026

Carol
Carol A.
Casas Adobes, AZ | Reviewed on Sep 26, 2026
Our hotels, guided tours and recommendations for restaurants and activities were all well thought out and enjoyable. Read more

Our hotels, guided tours and recommendations for restaurants and activities were all well thought out and enjoyable.

Hotel Reviews
Antica Locanda Leonardo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Osteria Dell'Orcia Tuscany
Castiglione d'Orcia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Loggiato dei Serviti
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Irma
Merano
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Winery visit with wine tasting and light lunch
Winery visit with wine tasting and light lunch
Italy
Quality of Experience
Food
Accademia Gallery entrance ticket (with guide)
Accademia Gallery entrance ticket (with guide)
Florence
Quality of Experience
Wine Tour and tasting at Kränzelhof
Wine Tour and tasting at Kränzelhof
Merano
Quality of Experience
Milan private guided walk including Last Supper (3h)
Milan private guided walk including Last Supper (3h)
Milan

Our tickets had been cancelled with no explanation

Cheese farm visit and Pasta cooking class (lunch or dinner included) in Pienza area
Cheese farm visit and Pasta cooking class (lunch or dinner included) in Pienza area
Italy
Quality of Experience
Montepulciano and Pienza guided food day
Montepulciano and Pienza guided food day
Italy
Quality of Experience
Oltrarno Artisan workshops guided walk (private guide)
Oltrarno Artisan workshops guided walk (private guide)
Florence
Quality of Experience
Guides, Drivers and Staff
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Italy
Quality of Experience
Guides, Drivers and Staff
Local specialist: Lorenza Cannarsa
Lorenza
Lorenza Cannarsa
Local specialist in Città della Pieve | Replied on Sep 28, 2026
Dear Carol,
Thank you so much for taking the time to share your feedback. It truly means a lot to know that every piece of your journey came together so nicely, and that the places we chose for you lived up to our hopes.
First of all, we are so sorry about what happened with the Last Supper. We hope you put the refund to good use and treated yourselves to one of those unforgettable Italian dinners! Thank you again for trusting us with your trip. I hope you brought home beautiful memories... Read more

Dear Carol,
Thank you so much for taking the time to share your feedback. It truly means a lot to know that every piece of your journey came together so nicely, and that the places we chose for you lived up to our hopes.

First of all, we are so sorry about what happened with the Last Supper. We hope you put the refund to good use and treated yourselves to one of those unforgettable Italian dinners!

Thank you again for trusting us with your trip. I hope you brought home beautiful memories (and maybe a bottle or two of good wine!), and I would love to help you plan your next Italian adventure whenever you're ready, making sure that there are no mix-ups with the provider for the Last Supper tour!

Warm regards,
Lorenza

A Wonderful Experience with KimKIm
Norway | Sep 9 - Sep 23, 2026

Charles
Charles E.
Philadelphia, PA, USA | Reviewed on Sep 26, 2026
First of all, we had an absolutely amazing time in Norway. Everything went so smoothly because of the way the trip was designed by Tom Christer.
My wife has a chronic, debilatating condition, and we had debated back and forth whether we should even go on this trip. I started researching everything on my own but realized that I was out of my league. Years ago, when we went to Germany, I used an American travel agent who, we found out much later, had no idea what she was doing. When we got...
Read more

First of all, we had an absolutely amazing time in Norway. Everything went so smoothly because of the way the trip was designed by Tom Christer.
My wife has a chronic, debilatating condition, and we had debated back and forth whether we should even go on this trip. I started researching everything on my own but realized that I was out of my league. Years ago, when we went to Germany, I used an American travel agent who, we found out much later, had no idea what she was doing. When we got into trouble over there, she never picked up the phone.
So, I decided to find a Norwegian travel consultant online. I read the reviews. Basically, people were saying that kimkim was highly regarded but that a person could do the trip more cheaply by booking everything themselves. That did not make any sense to me, because how can a person really know what to see and how to book the travel arrangements correctly, if they had never been to the country.
My wife and I agreed that, if we had tried to arrange everything on our own, our trip would have been a disaster. As it happened, our experience was just the opposite. Tom planned the trip so that our daily excursions would not be so strenuous for my wife, yet we were able to see so many things. The hotels and the views from the hotels that Tom selected were amazing as well as the breakfasts. I had a few questions along the way, and the team at kimkim always picked up the phone to steer me in the right direction. We had one small problem that Tom's colleague, Mathia, fixed for us immediately. What we really appreciated was that Tom, Mathia, and even Christina were always sending us emails to check up on us to make sure everything was going smoothly.
So, this excursion ended up being the trip of a lifetime for us! Norge er så vakker--Norway is so beautiful. Not only did we get to experience the amazing fjords and the small country towns, but we were able go to the wonderful city of Bergen and the very active, modern-day capital of Oslo. It was the perfect balance for someone like us who had never been to the country before. We would highly recommend kimkim and especially Tom Christer.

Hotel Reviews
Scandic Byporten
Oslo

The rooms in this hotel were tiny and stuffy. However, breakfasts were fabulous, and the view of downtown Oslo was without compare!

Authenticity & Character
Location
Staff
We were at this hotel for three days and booked a day for our room to be cleaned and supplies re-stocked. The cleaning people never showed up.
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

This was a cottage right on the water. Awesome views!! The proprietor, she treated us like family and gave us a big hug when we left. Amazing experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Hotel was drop-dead gorgeous. Amazing breakfasts. Views were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Terminus
Bergen

Close to everything, amazing breakfast, beautiful hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

The views, the cliffs, the waterfalls. We felt like we were in a living postcard. My wife has some disabilities, and the staff were very helpful in getting on the boat safely.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Sep 28, 2026

Hi Charles.

I am so happy to read that you had a great trip here in Norway and that it was a smooth and relaxing trip for you and your wife. Sorry to hear about your past experiences when booking through an agency and I agree with what you say about booking on your own, it will be of course cheaper but we have the local knowledge and being supportive for the travellers is important for us and glad my colleagues could contribute to making your stay a great one so you could enjoy the beautiful sceneries through the fjords and also the cities.

All the best.

Warmly,
Tom

Melanie added wonderfulFarm lunches, olive o...
Italy | Sep 5 - Sep 19, 2026

B
Beth D.
Chicago, IL | Reviewed on Sep 26, 2026

Melanie added wonderful
Farm lunches, olive oil tasting and farm visits with our grand kids. All of her special
Meals and things for the kids were wonderful. She was easy to work with. Easy to contact and got back to us immediately with any questions we had.

Local specialist: Melanie Rapuano

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