Kimkim Trip Reviews

4.8
Based on 16,844 ratings
Read 16,844 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great trip
Malaysia | Jun 14 - Jun 30, 2025

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Sam S.
Denver, CO | Reviewed on Jul 08, 2025
Great trip and I would highly recommend it to others.
The logistics seemed spot on, the guides were excellent, and the lodging was top notch.
As for activities, the day trip from KK to Papar was the least enjoyable activity. This felt like a missed opportunity to learn about the people/culture. Also, I wish I had known in advance that the Danum Valley Lodge did not provide boots and gators for hiking through the jungle. The cooking demonstration in KK and the excursions at the jungle...
Read more

Great trip and I would highly recommend it to others.
The logistics seemed spot on, the guides were excellent, and the lodging was top notch.
As for activities, the day trip from KK to Papar was the least enjoyable activity. This felt like a missed opportunity to learn about the people/culture. Also, I wish I had known in advance that the Danum Valley Lodge did not provide boots and gators for hiking through the jungle. The cooking demonstration in KK and the excursions at the jungle lodges and Lankayan Island Resort were truly awesome.

Activity Review
Heritage Walk & Trainride Adventure
Heritage Walk & Trainride Adventure
Kota Kinabalu

The train adventure involved getting on a regular train for a short trip to a town just outside of KK. The heritage walk amounted to walking to a church, mosque, and temple. The entire activity felt like a missed opportunity to learn about the culture and people. The time for this activity could be better used doing something else.

Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Jul 09, 2025

Hi Sam,

Thank you for your lovely review and thoughtful feedback. I'm really glad to hear you had a wonderful trip!

I appreciate your comments regarding the train ride in Kota Kinabalu and the boots in Danum — all very helpful insights.

It was truly a pleasure organizing this journey for you and your group.

Regards,
Nick

Expert Travel Planning from Start to Finish
United Kingdom | Jun 29 - Jul 6, 2025

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Pamela B.
Ashburn, VA | Reviewed on Jul 08, 2025

We recently used Aleksandra to plan our trip to London and Paris, and she was absolutely amazing. She handled every detail—hotels, activities, and travel between cities—with such care and expertise. Everything was seamless, and her recommendations were spot on.

She made the entire process so easy for us. Aleksandra was responsive, organized, and really listened to what we wanted. Thanks to her, we were able to relax and fully enjoy our trip without any stress. I highly recommend her to anyone looking for a smooth, well-planned travel experience!

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 08, 2025

Dear Pamela,
Thank you so much for your incredibly kind words — reading your review truly made my day! It was such a joy to help plan your trip to London and Paris, and I’m so glad to hear that you could fully enjoy your journey without stress.

Your trust, openness, and enthusiasm made it a pleasure to work with you, and it means a lot to know that my recommendations and planning added to your experience. Wishing you many more wonderful adventures ahead — and I’d be honored to help you again whenever you’re ready for your next trip!
Sincerely,
Aleksandra

We had a great trip to Japan that worked for ...
Japan | Jun 21 - Jul 1, 2025

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Ashley R.
Ashburn, VA | Reviewed on Jul 08, 2025
We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour... Read more

We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour wait, and seemed to just "get us." Our tour guide, in Kyoto and Osaka, was also knowledgeable, but we seemed to struggle some with communicating our desires and being understood. He was flexible when we needed a break from the heat or when we were ready to skip another temple/shrine. If I had the trip to do over I would spend more time exploring the different areas of Tokyo, see one or two fewer shrines and temples, and more of the day to day living of the Japanese people. I'd even like to stay in a traditional Japanese home set up with the tatami mats. Heidi, our local specialist, revamped our trip several times to meet our needs and was lovely to work with.

Hotel Reviews
Kyoto Tokyu Hotel
Kyoto

What a fancy place to be. While there was minimal A/C in the central atrium, the rooms were nice sizes, the beds were comfy and the amenities were plentiful. The breakfast options were also a plus, as after being in country for a week we were ready for something more familiar than a Japanese breakfast.

Authenticity & Character
Location
It was nice to be in a quiet neighborhood that felt safe to walk at night alone. We were nearby to restaurants and saw some of the residential side of Kyoto.
Staff
Greeted us with cool wet towels when we arrived after a HOT walk from the train station, helped us make reservations and were ultimately super respectful and polite.
Cleanliness & Comfort
very clean and comfortable. Loved the shower/bath set up.
Osaka Excel Hotel Tokyu
Osaka

The rooms were sufficient and clean, but they were quite small. I wish we had more space to put our luggage and that the bathroom set up was different.

Authenticity & Character
Some really cool art adorned this hotel. It was also neat how it was built at the top of a building and you had to go up to get out.
Location
Right near shopping and a mile walk from Dotonbori.
Staff
Cleanliness & Comfort
Activity Reviews
Sumo Show and Experience (with Sumo Lunch)
Sumo Show and Experience (with Sumo Lunch)
Tokyo

Super fun to learn about Sumo and get to try it ourselves. The entire experience was geared toward tourists, but it didn't matter. We had so many fun photo ops posing with the sumo wrestlers.

Quality of Experience
Food
The food left us wanting. The kids weren't into the pork cutlet and the gluten free meal was quite bland.
Guides, Drivers and Staff
Transport
Our driver in Tokyo was top notch, cool vehicle, safe, and always there when we needed him.
The Ghibli Museum
The Ghibli Museum
Tokyo

It was very neat to see how Miyazaki created his animated films. I think we could have spent less time in this museum.

Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Tokyo

Fuji sang did not come out from behind the clouds on our visit, but it was still a beautiful area. The music forest was closed the day we visited and our tour guide pivoted us to a museum sharing the history of Mt. Fuji and a World Heritage Village that was amazing to see. This was when I learned that in Japan your wealth is measured by your garden, not your house. Our tour guide also took us to a traditional soba house for lunch where we sat on tatami mats and ate huge bowls of soba with tempura.

Quality of Experience
Guides, Drivers and Staff
Allen took us to some neat places that were not on our itinerary.
Transport
Safe, smooth, drive in rainy weather.
Traditional Tea Ceremony
Traditional Tea Ceremony
Kyoto

We had so much fun being dressed in traditional tea ceremony outfits. My kids and I loved the experience of what it's like to layer on a kimono and kneel to make tea. The sweets were delicious and we learned a lot about the ritual of making tea. Plus, lots of fun photo ops in the garden.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Japanese drum (Taiko) experience
Authentic Japanese drum (Taiko) experience
Osaka

So much fun and quite a work out! The language barrier meant that we didn't learn as much about the history of Taiko drumming as we would have liked, but we did learn how to play them and play for an entire hour!

Quality of Experience
We would have liked more history so we understood the significance of the Taiko drum to Japanese culture.
Guides, Drivers and Staff
Transport
Local specialist: Heidi Li
Heidi
Heidi Li
Local specialist in Japan | Replied on Jul 09, 2025
Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan. I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you... Read more

Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan.

I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you for being so kind and understanding with our Kyoto/Osaka guide; we’ll share your feedback with him and continue working with our partners to ensure seamless communication and alignment with travelers' expectations.

I really appreciate your insight about spending more time in Tokyo and focusing less on temples and shrines — that’s such valuable feedback and something I’ll definitely keep in mind when crafting future trips for families like yours. I love your idea of staying in a traditional Japanese home with tatami mats — I can absolutely arrange that for your next visit!

Thank you again for trusting me with your travel plans. It was a joy working with you through all the revisions, and I hope this is just the first of many adventures together. Please don’t hesitate to reach out if you ever start dreaming of your next trip — I’m always here to help turn those dreams into reality.

Warmest regards,
Heidi

We loved the entire trip..except for the park...
Iceland | Jun 29 - Jul 5, 2025

PETER
PETER S.
Newark, NJ | Reviewed on Jul 08, 2025
We loved the entire trip..except for the parking app snafus. The ice cave and lava show were stand outs. The huge vistas, mountains, waterfalls, landscapes were amazing. Horses and Sheep everywhere, very enjoyable as we drove through the countryside. Read more

We loved the entire trip..except for the parking app snafus. The ice cave and lava show were stand outs. The huge vistas, mountains, waterfalls, landscapes were amazing. Horses and Sheep everywhere, very enjoyable as we drove through the countryside.

Hotel Review
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík

Great place to stay. Convenient to shopping and restaurants.

Authenticity & Character
Nice decor and atmosphere. Great staff, very helpful and friendly.
Location
Near tourist shopping and restaurants and nightlife
Staff
Very helpful front desk and breakfast staff.
Cleanliness & Comfort
Great hotel room. Happy there was hair conditioner and body lotion in the bathroom, missing at some hotels
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 09, 2025

Thanks for the great review Peter!
I'm very happy that everything went well and that you loved the trip so much!
I do hope we'll see you back in Iceland soon again :)
All the best
Gummi

suggestion do not book clients into citizens...
France | Jun 27 - Jul 7, 2025

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frank h.
Newark, NJ | Reviewed on Jul 08, 2025

suggestion do not book clients into citizensM hotel at Paris airport
hard to get to the hotel
rooms way to small
no room for luggage

additionally our Loevre Guide did not conform to the identification instructions that Kimkim provided and therefore we could not identify him as a result we did not meet him until 45 minutes after the set meeting time
additionally he was a business major at the university and knew nothing about art

Local specialist: Liz Chreist

We have no complaints about any part of our t...
Italy | Jun 20 - Jul 1, 2025

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scott v.
Ashburn, VA | Reviewed on Jul 08, 2025

We have no complaints about any part of our trip. The communication and coordination was seamless, it definitely allowed us to focus on having fun. Our guides were excellent (Marta, Michael (boat) and the guide in Pompeii), extremely knowledgeable and accommodating. The drivers were all outstanding as well, again very communicative. Melanie and her team did a great job coordinating and making timely suggestions. They were able to adapt quickly and stayed engaged the entire trip. Job well done, thank you.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 09, 2025

Hi Scott,
thank you so much for your review!

I'm so pleased it all worked out even if we had to make some last minute changes due to your work and then the train strikes in Venice!! It all went smoothly and I'm so pleased as a family you were able to relax, enjoy and visit Italy!

Thanks again for booking with me and the team here at ItalyCharme and Kimkim and we look forward to your next Italian trip!

A presto,
Melanie

Service beyond compare…
Italy | Jun 22 - Jul 5, 2025

Dyann
Dyann J.
Newark, NJ | Reviewed on Jul 08, 2025

While every single city had a fabulous tour guide that was extremely knowledgeable about the city and landmarks and culture; what stood out the most was the personal service anytime we had questions or needed help during traveling. Le Dani and Melanie were never out of reach and were able to connect us to the best experience I have ever had while traveling. Our trip to Italy was beyond any experience I’ve ever had. This is only due to their service.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Dyann,
on behalf of myself, Daniela and the rest of the team, a big warm thank you!
I know I keep saying it but it really means the world to me to have been able to help just make some of those memories you have all shared here in Italy, and it was truly a pleasure.

Thanks again and I look forward to your next trip to Italy!!

All the best from us,
Melanie, Daniela and the team at ItalyCharme and kimkim!

Melanie is absolutely amazing. She presents a...
Italy | Jun 22 - Jul 5, 2025

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Nate T.
Newark, NJ | Reviewed on Jul 08, 2025

Melanie is absolutely amazing. She presents a deep level of care and attentiveness so we never felt like we were left hanging. This coupled with her thorough planning and exceptional knowledge resulted in a once in a lifetime experience we will never forget. There are truly no words for the experience she was able to curate for us.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Nate,
thank you so much for your review! I actually felt I was with you all from time to time, maybe next time I'll come and join you for a prosecco on the terrace!

A big GRAZIE from me and the whole team!
A presto,
Melanie

Amazing 12 person family trip to Scotland
Scotland | Jun 22 - Jun 30, 2025

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Anne W.
Newark, NJ | Reviewed on Jul 08, 2025

Our 12 person family trip to Scotland was amazing! A trip of a lifetime! And Kateryna our travel agent was incredible! She helped us plan a trip for 12 to 5 different towns and cities, starting in Edinburgh, and ending in Glasgow. We had two amazing drivers, Marco and Eri, who helped make the trip and excursions seem less. From the Inns to the restaurant suggestions, tours and hikes we couldn’t have asked for a better trip. I highly recommend visiting The isle of Skye, hiking its magical hills and mountains and its small towns like Portree. We will definitely use Kimkim and Katyrina again!

Local specialist: Kateryna Garkavenko

Stress Free Japan for First Timers
Japan | Jun 26 - Jul 5, 2025

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Loretta S.
Newark, NJ | Reviewed on Jul 08, 2025
For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing! Read more

For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing!

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

We spent only 1 night here but loved the view of the crossing and convenience to the train station. Had a great meal in the cafe and breakfast buffet was amazing! Bed was very comfortable and room was the largest we had in the trip.

Authenticity & Character
Unique location
Location
Great views of the crossing
Staff
Very helpful
Cleanliness & Comfort
Beds were comfortable and breakfast was great! Knocking off 1 star as the AC was not working great in our room. Had it at the coldest setting and still a bit warm at night.
Cross Hotel Osaka
Osaka

Perfect location a few steps away from Dotonburi in one direction and high end stores in the other. The staff was especially friendly and helpful. The breakfast buffet was the best we had on the trip. So many options!

Authenticity & Character
Breakfast buffet was memorable, location perfect
Location
Staff
Very helpful
Cleanliness & Comfort
Loved the bathroom set up and beds were comfy
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

Very comfortable hotel in a convenient location near train station. Great amenities available with laundry, breakfast and a toiletries bar in the lobby for anything you may have forgotten. Check in/check out was so efficient. Loved the soaking tub in the bathroom!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean but bed and pillows were quite firm for me
Hakone Hotel Kajikaso
Hakone

The hotel is in a beautiful and peaceful location with a close walk into town. So interesting and unique to experience a traditional Japanese hotel, the onsen, and authentic meals in our room overlooking the river.

Authenticity & Character
Very authentic and unique experience
Location
Beautiful and serene yet close to the small town and walks by the river
Staff
Cleanliness & Comfort
The hotel was incredibly clean, however, I was not expecting how uncomfortable I would be sleeping Japanese style.
the b asakusa
Tokyo

Comfortable stay in a quieter yet tourist friendly part of Tokyo. No complaints

Authenticity & Character
Location
Quieter part of the city with lots of places to see, shop and eat
Staff
Cleanliness & Comfort
Activity Reviews
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

We added Osaka to our itinerary last minute and I’m so glad we did! Although Osaka is another large city close to Kyoto, the vibes were so different. Very friendly and fun place. Had a great guide Senei who we really enjoyed spending the day with! Having a private driver made transport a breeze.

Quality of Experience
Guides, Drivers and Staff
Our guide had the best English in our trip and tailored the itinerary to our family
Transport
Mr Kole was a great driver! Very easy to get around and see a lot in one day!
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

We got to see so many sites on this tour and learned a great deal about ancient history. Kyoto is an amazing place and very unique. Unfortunately one of the main castles was closed the day of our visit and the tour guide had purchased tickets in advance so it felt like a letdown

Quality of Experience
Guides, Drivers and Staff
Our guide on this trip was very difficult to hear as she only spoke to one of us at a time. We regrouped after the tour and shared what we each learned to get a better feel for what we saw that day
Transport
We spent a good amount of time commuting to the castle only to find out it was closed. Felt like a waste of precious time in a great city
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Really fun touristy experience that gave us a lot of laughs and pictures! Only drawback was the time of year being summer did make the kimonos uncomfortable but we had a lot of fun with it

Quality of Experience
Guides, Drivers and Staff
Our tea guide was a bit reserved but our guide at the Samurai experience was really funny
Transport
Not applicable
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Such a different experience from Tokyo - serene landscapes with Mt Fuji as the backdrop with a private guide and driver. Ayumi our tour guide was great at giving us information on the area and history. She also tailored the experience based off of my family’s interests which made the day very special. Ayumi and Mr Kong, our driver, made the day fun and relaxed.

Quality of Experience
Beautiful landscape and area
Guides, Drivers and Staff
Ayumi and Mr Kong were our favorite guides on our whole trip
Transport
Best driver we had!
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

While we had some great food in places we would not have found ourselves, the food itself did not stand out to me as being that memorable. I had hoped for something a bit more special. The guide was very hard to hear in loud places and I felt like we missed out on interesting info about the area.

Quality of Experience
Food
Food was average
Guides, Drivers and Staff
Difficult to hear
Transport
Walking tour in cool areas
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Nao was our tour guide for our first full day in Japan. She was the best and asked us if we liked the planned itinerary and made subtle changes along the way to our plans that perfectly suited my family!

Quality of Experience
Guides, Drivers and Staff
Nao went above and beyond to change things up and give us the Tokyo intro we won’t forget
Transport
Walked or used the subway. Having someone explain the subway system to us the first day was sooo helpful
Local specialist: Angel Tang

Perfect Brazil adventures!
Brazil | Jun 20 - Jul 1, 2025

Heather
Heather L.
Shaw, DC | Reviewed on Jul 08, 2025
Our trip to Brazil was amazing! Camille planned the perfect itinerary and working with her was very easy. We loved the lodge she chose (Amazon Turtle Lodge) for our Amazon adventures as well as our guide Marcelle. Our guides in Foz de Iguacu and Rio de Janeiro were also amazing (Deanna and Fernanda). The waterfalls in Foz were just awesome and then seeing Christ the Redeemer and Sugarloaf, the Lapa samba party, and more in Rio topped off the trip. We definitely just scratched the surface... Read more

Our trip to Brazil was amazing! Camille planned the perfect itinerary and working with her was very easy. We loved the lodge she chose (Amazon Turtle Lodge) for our Amazon adventures as well as our guide Marcelle. Our guides in Foz de Iguacu and Rio de Janeiro were also amazing (Deanna and Fernanda). The waterfalls in Foz were just awesome and then seeing Christ the Redeemer and Sugarloaf, the Lapa samba party, and more in Rio topped off the trip. We definitely just scratched the surface of all that Brazil has to offer and will absolutely be back to explore more. Thank you Kim Kim for another great trip, and I look forward to planning future adventures with your team!

Hotel Review
Amazon Turtle Lodge

Perfect lodge for our adventures. The staff were fun and knowledgeable and there were just enough activities mixed with down time to occupy our 2 1/2 days. The pool was wonderful and the food was good. The guides and boat captains really had a wealth of knowledge and we learned a lot about the Amazon. Would definitely recommend to anyone wanting to explore the area!

Authenticity & Character
Just rustic enough to make you really feel like your immersed but with enough amenities that you don't miss the comforts of a hot shower and great meal!
Location
Staff
Cleanliness & Comfort
Rooms, common areas, pool were all very clean. It's basic but you'll be comfortable.
Activity Review
Gran Aventura Boat Tour
Gran Aventura Boat Tour
Foz do Iguaçu

Wow, just wow! Best part of our trip to Foz! Adrenaline pumping and opportunity to get up close to the awesome power these falls have!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Jul 08, 2025

Hi Heather,

It was a great pleasure to welcome you and your family in Brazil and see how much you enjoyed our country! If you ever decide to revisit Brazil (there is so much more to see!), please count on us!

All the best,
Camille

Nice trip experience
Ecuador | Jun 21 - Jun 27, 2025

Sofia
Sofia W.
Brazil | Reviewed on Jul 08, 2025
Was a very nice trip experience, easy communicate before the trip, tour well planned and professional guide, we recommend Kimkim's hard works! if any suggestion maybe tour bus can update newer. Sofia Wen Read more

Was a very nice trip experience, easy communicate before the trip, tour well planned and professional guide, we recommend Kimkim's hard works! if any suggestion maybe tour bus can update newer.

Sofia Wen

Hotel Review
La Selva Eco-Lodge & Retreat
Yasuní National Park
Authenticity & Character
Beautiful and well maintenance
Location
Staff
The tour guide was knowledgeable!! Food were good and delicious!
Cleanliness & Comfort
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Jul 09, 2025

Dear Sofía,

Thank you so much for your kind review. It was a pleasure to assist you and your group in organizing this unforgettable trip to Ecuador. I’m delighted to hear that you had such a great experience exploring the country.

I’m happy to hear that communication was clear and that your guide made the experience even more special. Your feedback is very valuable to us, helping us keep improving and providing excellent service.

We’re excited to help you plan another adventure whenever you’re ready!

Wishing you all the best,
Paola

Short but sweet trip to Portugal.
Portugal | Jul 4 - Jul 6, 2025

J
Justin S.
Los Angeles, CA | Reviewed on Jul 08, 2025
Overall, this was a good trip. I was a little disappointed compared to my experience with using Kim Kim in Rome, which was truly amazing. My consultant. Was easy to work with and informative and helped tailor the trip to what I wanted. I was disappointed with the timing and some transportations as pick up times were not what my itinerary said and some vehicles were less than optimal. I was also very happy with my walking tour guide. She was amazing and would highly recommend her. Our food... Read more

Overall, this was a good trip. I was a little disappointed compared to my experience with using Kim Kim in Rome, which was truly amazing. My consultant. Was easy to work with and informative and helped tailor the trip to what I wanted. I was disappointed with the timing and some transportations as pick up times were not what my itinerary said and some vehicles were less than optimal. I was also very happy with my walking tour guide. She was amazing and would highly recommend her. Our food tour was OK. They did make great effort to accommodate my wife’s celiac disease and need for gluten-free options, which was above and beyond and highly appreciated. My full day tour was a great guide and driver however, my friends got the same experience without using Kim Kim so I’m not sure if it was added value but overall good experience. I was happy with result, but was overall not as highly satisfying experience as what I had in Rome.

Hotel Review
Palácio Ludovice Wine Experience Hotel
Lisboa

Great hotel and fun location. Check-in process was easy and they were very accommodating. Room was very nice with modern amenities. Breakfast provided was great with lots of options. Would recommend this hotel and would use it again in the future.

Authenticity & Character
Location
In the center of this region of the city and easy walking access to restaurants and shopping. As well as other highlights.
Staff
Cleanliness & Comfort
Activity Reviews
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Our guide was absolutely amazing. She took the time to make this tour very personal and let us experience the highlights of Lisbon. She was very knowledgeable and answered all questions and provided great information. Would highly recommend her and use her again.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Lisbon Roots, Food & Cultural Walk
Private Lisbon Roots, Food & Cultural Walk
Lisbon

Our guide was very nice. He took the time and went above and beyond to try to accommodate my wife’s gluten-free food needs to celiac disease. I love the choices he made for the stops for the food and it was great to experience some authentic dishes. While he was not as good of a guide as some of our prior ones in regard to overall Discussion about the city and tour experience. He was still great company.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Our driver and vehicle were amazing. He was very knowledgeable and went above and beyond to take good care of us. He made the experience great and it was a very accommodating. Definitely worth seeing all the stops and made a pleasant and fun day. The restaurant we had lunch at was amazing. Would highly recommend and love to go back again. Would have preferred to visit the first stop a little earlier in the morning to avoid the crowds and the tour could’ve started a little earlier as well to make the day not quite as long.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre

Tour exceeded our high expectations. We had ...
Colombia | Jun 21 - Jul 6, 2025

Christopher K.
Christopher K. V.
Newark, NJ | Reviewed on Jul 08, 2025
Tour exceeded our high expectations. We had seen a small slice of Colombia on a prior trip and were eager to see more. The country is so beautiful and the Chaska Team and their tour guides and drivers provided a wonderful experience with lifetime memories . Arrangements practices and drivers and guides routinely waiting for us. Great activities and sights. Tour guides had great knowledge and were attentive and helpful. The kimkim/Chaska Team was a pleasure to work with during the... Read more

Tour exceeded our high expectations. We had seen a small slice of Colombia on a prior trip and were eager to see more.

The country is so beautiful and the Chaska Team and their tour guides and drivers provided a wonderful experience with lifetime memories . Arrangements practices and drivers and guides routinely waiting for us.

Great activities and sights. Tour guides had great knowledge and were attentive and helpful. The kimkim/Chaska Team was a pleasure to work with during the planning period and delivered on the plan.

Well done!

Hotel Reviews
Hotel y Spa Getsemani
Villa de Leyva
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Misión Santa Bárbara
Authenticity & Character
Location
Staff
Aura Hotel Barú By Sport Barú
Cartagena, Bolivar
Authenticity & Character
Location
Staff
Cleanliness & Comfort
BH Bicentenario
Bogotá

Good location andjace t to Old Town. Modern and nice restaurant. Great rooftop pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sonesta Hotel Bucaramanga
Bucaramanga

Superb world class new hotel adjacent t to an amazing shopping mall with some great stores and good restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Salento Real Eje Cafetero
Salento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bogota Highlights Tour
Bogota Highlights Tour
Bogotá
Quality of Experience
Guides, Drivers and Staff
Visit the Salt Cathedral at Zipaquira
Visit the Salt Cathedral at Zipaquira
Colombia

Amazing to see. What a creation 400 feet below the surface. And so expansive and grand, that there is no feeling of claustrophobia.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour of Villa de Leyva
Walking Tour of Villa de Leyva
Villa de Leyva
Tour to Ráquira pottery town & La Candelaria Monastery
Tour to Ráquira pottery town & La Candelaria Monastery
Villa de Leyva

Wonderful experience with the lead priest who shared deep knowledge of history and traditions with a wry smile and sense of humor. Ráquira has what must be the world’s largest pottery shop with an amazing diversity of items.

Quality of Experience
Guides, Drivers and Staff
Transport
Our guide Manuel had to chastise the driver for starting g out like a race car driver on the typically twisty mountain roads. After that he was fine.
Barichara Walking Tour
Barichara Walking Tour
Barichara

Our guide Oscar seemed to know everyone in Town and knew just where to take us on an abbreviated tour due to a late arrival because of weather issues on roads.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chicamocha Park
Visit Chicamocha Park
Colombia

Fun to hike to the view at the top and see the sculpture paying tribute to peasant heroes of the revolution to establish independence. Cable car ride to the bottom of one of the world’s deepest canyons was a thrill.

Quality of Experience
Guides, Drivers and Staff
Transport
Smooth driving on a crazy road with twists and turns and sheer cliffs.
Charming Villages and Special Coffees
Charming Villages and Special Coffees
Colombia

Great scenery coupled with understanding and appreciation great coffee snd the challenges in producing it.

Quality of Experience
Packed a lot of fun and I for stop. And scenery in one day.
Food
Guides, Drivers and Staff
The he Jeep visit on narrow roads to remote villages with incredible views and quaint towns.
Visit of Cocora Valley, Filandia & Salento
Visit of Cocora Valley, Filandia & Salento
Salento

East see why Disney filmed scenes for e Encanto here in this other world setting. What lush growth and scenery with the world’s tallest palms . Nice ecological success story.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jul 09, 2025
Hola Chris,
Thank you so much for your thoughtful and detailed review - we’re absolutely delighted to hear that the tour exceeded your expectations!
It was a real pleasure for us to help you explore more of Colombia and to know that you found the country’s beauty, as well as the experiences and logistics, so memorable. We’re especially happy that our guides and drivers made a positive impression and that everything worked smoothly for you.
We’ve also taken note of your detailed feedback about...
Read more

Hola Chris,
Thank you so much for your thoughtful and detailed review - we’re absolutely delighted to hear that the tour exceeded your expectations!
It was a real pleasure for us to help you explore more of Colombia and to know that you found the country’s beauty, as well as the experiences and logistics, so memorable. We’re especially happy that our guides and drivers made a positive impression and that everything worked smoothly for you.
We’ve also taken note of your detailed feedback about the hotels and tours - and we’ll be sure to share this with our local partners and team members!

We truly appreciate your trust in Chaska Tours and hope to welcome you back again for more discoveries in the future - there’s still so much to explore here in Colombia.

Warmest regards,
Michael & the Chaska Tours Team

A trio of a lifetime! .
Portugal | Jun 23 - Jul 1, 2025

sarah
sarah l.
Canada | Reviewed on Jul 08, 2025
We had a wonderful trip ! Family of three with a cranky 12 year old .. and everything still went smoothly ! All the hotels booked were in perfect foot friendly locations . We were able to walk everywhere in each city and get a great taste of of the people /the city and the delicious food . I have to say our time is Porto and Cascais was our favourite, we hope to go back . We did a fantastic food tour with Margarite in Lisbon and highly recommend her . She catered to our specific... Read more

We had a wonderful trip ! Family of three with a cranky 12 year old .. and everything still went smoothly !

All the hotels booked were in perfect foot friendly locations . We were able to walk everywhere in each city and get a great taste of of the people /the city and the delicious food .

I have to say our time is Porto and Cascais was our favourite, we hope to go back .

We did a fantastic food tour with Margarite in Lisbon and highly recommend her . She catered to our specific tastes and found ways to make our picky 12 year old happy .

Our driver Carlos was personal , funny, knowledgeable and very professional. Really enjoyed our time with him.

Pedro and his team were proactive and very responsive. Each day we would receive reminders of upcoming plans and checks in on how things went . On one occasion the hotel had made a booking mistake . We reached out to Pedro - and we literally heard him calling the front desk ( within 5 mins ) and had it sorted . We felt very supported and taken care of the entire trip .

I would highly recommend Pedro and his team .

Hotel Reviews
PortoBay Marquês
Lisbon

Cute , clean and in wonderful location .

Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto

Fantastic location, staff were extremely warm and helpful . Great suite with everything you needed .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cascais Miragem
Cascais

Amazing pool ! Had to be the most beautiful pool in Portugal :)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

One of the Hotel pools ( in front of our room) was under construction while we were there . Very loud and disturbing during the day . The room intensely was also very loud ( some machines cal issue that made loud banging sounds all night long . Check in is later than any other hotel we visited (4pm) and when we got in just after floor the carpets were wet and someone was fixing a mirror in the bathroom . We were excited to visit this hotel , and unfortunately felt very disappointed with our experience here .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Flavors of Lisbon in a Premium &  Gastronomic Private Walking Tour
Flavors of Lisbon in a Premium & Gastronomic Private Walking Tour
Lisbon
Guides, Drivers and Staff
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jul 08, 2025
Hello Sarah,
Thank you so much for your kind words! I am so happy to hear that you and your family had such a great time 😊
It’s wonderful that the foot-friendly hotel locations allowed you to truly experience each city at your own pace and immerse yourselves in the local culture and cuisine. Also, I will be sure to pass on your kind words to Margarida & Carlos, they really are gems - and to the rest of the team. Knowing you felt supported means a lot to me.
We take great pride in being...
Read more

Hello Sarah,
Thank you so much for your kind words! I am so happy to hear that you and your family had such a great time 😊
It’s wonderful that the foot-friendly hotel locations allowed you to truly experience each city at your own pace and immerse yourselves in the local culture and cuisine. Also, I will be sure to pass on your kind words to Margarida & Carlos, they really are gems - and to the rest of the team. Knowing you felt supported means a lot to me.
We take great pride in being responsive and hands-on, and your feedback is a lovely affirmation of that effort. Thank you again for your recommendation!
Your Friend in Portugal - Pedro

I loved seeing all the animals
Iceland | Jun 30 - Jul 7, 2025

Shea
Shea L.
Iceland | Reviewed on Jul 08, 2025
Loved seeing goats at the lava hotel. We got to see gummi our travel agent when going to the ice caves so that was really cool. When boating in glacier lagoon, we saw a bunch of cute seals. The puffins were extremely cute to see also. Lots of cool waterfalls. The first apartment we stayed in had a really comfy mattress. Loved the trip ^^ Read more

Loved seeing goats at the lava hotel. We got to see gummi our travel agent when going to the ice caves so that was really cool. When boating in glacier lagoon, we saw a bunch of cute seals. The puffins were extremely cute to see also. Lots of cool waterfalls. The first apartment we stayed in had a really comfy mattress. Loved the trip ^^

Hotel Review
Miðhraun - Lava Resort
Stykkishólmur

There were so many goats! Baby goats and sheep and everything. So cute. There was also a cool jumpy thing that was inflated in a yard close to the reception/restaurant. The apartments were very cozy and nice, plus they had a washing machine and drying rack so we could wash our clothes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 09, 2025

It was cool meeting you guys and getting to spend some time with you on the glacier!
I'm happy to hear that Miðhraun was so great! It's one of the few hotels I haven't been to myself, so getting this feedback means a lot :)
I do hope I'll see you all back in Iceland at some point. There's still a lot to see, do, and discover!
All the best
Gummi

We had an amazing trip!
Norway | Jun 28 - Jul 6, 2025

B
Barbara B.
Blairstown, NJ | Reviewed on Jul 07, 2025
We had an amazing trip! Mathia was so helpful in planning a great itinerary and we had support in every city we visited. Read more

We had an amazing trip! Mathia was so helpful in planning a great itinerary and we had support in every city we visited.

Hotel Review
Grand Hotel Oslo
Oslo

Lovely hotel located in downtown. Wonderful breakfast selections!

Authenticity & Character
The OG of Oslo hotels
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Stig was great and very knowledgable. He filled the entire 3 hours with great spots to see and information

Quality of Experience
Guides, Drivers and Staff
Transport
Several long transit days
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Jul 08, 2025
Dear Barbara,
Thank you very much for your kind review.
It was a great pleasure getting to know you and helping plan this trip, especially with such a meaningful historical celebration at its heart. From the beginning, our communication was friendly and collaborative, which made the whole process even more enjoyable.
I also really appreciated our phone conversation at the end of the trip — it was wonderful to hear your impressions and suggestions regarding the itinerary.
I do hope you’ll stay...
Read more

Dear Barbara,
Thank you very much for your kind review.
It was a great pleasure getting to know you and helping plan this trip, especially with such a meaningful historical celebration at its heart. From the beginning, our communication was friendly and collaborative, which made the whole process even more enjoyable.
I also really appreciated our phone conversation at the end of the trip — it was wonderful to hear your impressions and suggestions regarding the itinerary.
I do hope you’ll stay in touch, and that I’ll have the chance to welcome you back to Norway again.
I wish you and your families all the best. :)
Mathia

Dalia was amazing. We loved everything she pl...
Spain | Jun 24 - Jul 2, 2025

Sara
Sara S.
Menlo Park, CA | Reviewed on Jul 07, 2025
Dalia was amazing. We loved everything she planned . Read more

Dalia was amazing. We loved everything she planned .

Hotel Review
Midtown Apartments
Barcelona

Great Location and great space.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Group Barcelona Sunset Sailing Experience
Group Barcelona Sunset Sailing Experience
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Modernist Barcelona: Gaudi's Highlights
Modernist Barcelona: Gaudi's Highlights
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Jul 08, 2025

Thanks so much for your review Sara, and for travelling with us! It was such a pleasure planning this trip for you!

Kind regards,

Fantastic Customer Service!
Greece | Jun 11 - Jun 25, 2025

D
Dale V.
Concord, CA | Reviewed on Jul 07, 2025
Both Eirini and Julia were extremely wonderful to work with. In the planning of our trip, Eirini was very attentive and listened to what we wanted. The trip was extremely well planned and met all of our criteria. While on the trip, Julia was very responsive. When we had some issues, Julia was very quick to respond and extremely helpful. Read more

Both Eirini and Julia were extremely wonderful to work with. In the planning of our trip, Eirini was very attentive and listened to what we wanted. The trip was extremely well planned and met all of our criteria.

While on the trip, Julia was very responsive. When we had some issues, Julia was very quick to respond and extremely helpful.

Hotel Reviews
Heloni apartments
Athens

Great location and very clean. Had issues with the WiFi, but owners were quick to respond and resolve.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ethos Suites
Chania

Great location and extremely friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Opal Executive Suites
Nafplio

Amazing and helpful staff. We had an issue with ants, but the staff quickly resolved the issue.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mar Naxos
Naxos

Amazing view and extremely friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Verano Suites
Santorini

Amazing views and extremely friendly staff. Amazing pool!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
DOM Boutique Hotel
Heraklion

Great location and very clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Jul 08, 2025

Thank you so much for your kind words, Dale!
Julia and I are so happy to hear that you had a great experience, and it truly means a lot to us to know the trip met your expectations.
We really appreciate you choosing to travel with KimKim and with our agency, and we’d love to help you plan another memorable Greek adventure in the future!
Wishing you and your family all the very best,
Eirini

Three generations explored London, Paris and Amsterdam, myself, my son, daughter-in-law, grandson (16) and granddaughter (11)
England | Jun 17 - Jun 27, 2025

J
Jan W.
Denver, CO | Reviewed on Jul 07, 2025
Three generations explored London, Paris and Amsterdam, myself, my son, daughter-in-law, grandson (16) and granddaughter (11), through a wonderful itinerary made possible by Aleksandra. Though we had only a little over 2 months to put together a 12 day European trip, Aleksandra worked with us via email and Zoom calls answering a multitude of questions and clarifying the itinerary. She especially saved the day (precisely 4 nights in London) when upon arrival we found inadequate hotel... Read more

Three generations explored London, Paris and Amsterdam, myself, my son, daughter-in-law, grandson (16) and granddaughter (11), through a wonderful itinerary made possible by Aleksandra. Though we had only a little over 2 months to put together a 12 day European trip, Aleksandra worked with us via email and Zoom calls answering a multitude of questions and clarifying the itinerary.

She especially saved the day (precisely 4 nights in London) when upon arrival we found inadequate hotel rooms, as it was not the beds we thought we had for five people. After notifying Aleksandra, she promptly corrected the situation with a third room at no charge. Her efforts were greatly appreciated and it allowed us to enjoy London stress free. Two separate days of London tours were broken up with a private tour with John our driver, to Stonehenge and Bath. It was a lovely day to experience both of those fascinating places.

On to Paris and of course the sparkling Eiffel Tower at night. We enjoyed the view on a late evening Seine River cruise and also during our trip to the top of the Eiffel Tower on another evening. We especially loved the Versailles bike tour led by Jean-Baptiste where we biked to the Sunday market to purchase our picnic food for lunch and continued a bike tour of the grounds and ponds until it was time for entry into the palace. In Paris, we loved the private cooking class at Cookin' With Class where Chef Christian taught us how to make chocolate candies, truffles and our own personal chocolate bars. He was excellent with the kids and revised the marshmallow recipe due to an an egg allergy in our family. Chef Christian made it a fun, hands on experience for all of us and so much chocolate to take home!

Amsterdam was charming with our Hotel Mai facing a lovely canal in the older section of the city. Anne Frank House was a must see and we found it very emotionally moving. De Kas is a farm to table restaurant where we had one of our best meals. Imagine eating for 3 hours, trying so many fresh, delicious dishes and desserts. On a day trip, Erik our driver and guide took us to see working windmills and the small village of Giethoorn where we boated down the canal to a lake with over a hundred swans.

We thank Aleksandra for helping us plan a wonderful European trip that we shall long remember.

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 08, 2025

Dear Jan,

What a truly heartwarming review — thank you so much for your kind words! It was such a joy to help plan this special journey for three generations of your family, and I’m thrilled to hear that you all enjoyed it so much. I hope the trip leaves you with beautiful memories to cherish for years to come.
Wishing you many more wonderful adventures together! 🌸
Sincerely,
Aleksandra

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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