Kimkim Trip Reviews

4.8
Based on 20,109 ratings
Read 20,109 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We have done lots of traveling and have alway...
Mexico | Apr 21 - Apr 25, 2026

Beatrice
Beatrice P.
Ashburn, VA | Reviewed on Apr 26, 2026
We have done lots of traveling and have always planned every detail of our trips, hotels, transportation, tours/attractions, etc, etc. This is the first time that we decided to use a Travel/Tour Service. I googled searched for the top travel services and KimKim was one of the recommended services. Everyone that assisted us with planning the Mexico City Tour have been top-notch, Ana, Luz, and Pablo our daily tour guide made this trip so memorable. Thank you Read more

We have done lots of traveling and have always planned every detail of our trips, hotels, transportation, tours/attractions, etc, etc. This is the first time that we decided to use a Travel/Tour Service. I googled searched for the top travel services and KimKim was one of the recommended services. Everyone that assisted us with planning the Mexico City Tour have been top-notch, Ana, Luz, and Pablo our daily tour guide made this trip so memorable. Thank you

Hotel Review
Zócalo Central
Mexico City

The Hotel was in a beautiful area, lots of things to see and lots of restaurants. The Hotel staff were excellent, the Hotel is beautiful, and the rooftop restaurant/breakfast buffet was amazing. The Coffee and light snack Cafe in the lobby was also amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Thank you!
Thank you!
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Lucha Libre Experience & Mezcal Tasting
Lucha Libre Experience & Mezcal Tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Museum of Anthropology and Chapultepec Castle
Visit the Museum of Anthropology and Chapultepec Castle
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Mexico City
Welcome to Mexico City
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Casa Azul + Anahuacalli
Casa Azul + Anahuacalli
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Sofía Lanz

Weight off my shoulders
Galapagos Islands | Apr 11 - Apr 19, 2026

Danielle
Danielle L.
Spain | Reviewed on Apr 26, 2026
It was a relief having Anthony from KimKim helping us plan the trip. I became very overwhelmed with the planning aspect once we had decided against a cruise. From arranging transport from island to island, to strategically planning hotels, etc, it was so helpful having them take the reins and plan the trip. It was a huge weight off my shoulders. We really appreciated the dedication of our guides to nature and the animals of the Galapagos. They were all very knowledgeable and you could... Read more

It was a relief having Anthony from KimKim helping us plan the trip. I became very overwhelmed with the planning aspect once we had decided against a cruise. From arranging transport from island to island, to strategically planning hotels, etc, it was so helpful having them take the reins and plan the trip. It was a huge weight off my shoulders.

We really appreciated the dedication of our guides to nature and the animals of the Galapagos. They were all very knowledgeable and you could feel the respect they had for the natural world. Julio, Darwin, Charlie and Enrique were fantastic. Darwin was perhaps the most animated and just as excited as we were about the animals we saw. The planned meals were very good. The transportation went off without a hitch. We loved both hotels and the service at both (La Isla and Iguana crossing). Joseph at La Isla went above and beyond also. Overall everything was great.

Local specialist: Anthony Zambrano

Great experience, seamless planning, unique e...
France | Apr 18 - Apr 25, 2026

Kevin
Kevin S.
Lebanon, NH | Reviewed on Apr 26, 2026
Great experience, seamless planning, unique experiences. Fantastic personalized support. Such a positive experience. Cant wait for our next trip! Read more

Great experience, seamless planning, unique experiences. Fantastic personalized support. Such a positive experience. Cant wait for our next trip!

Hotel Review
Hotel Elysées Céramic
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
French Cooking Class & Market Visit
French Cooking Class & Market Visit
Paris
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Apr 27, 2026
Thank you so much for sharing this wonderful feedback. I'm thrilled to hear how much you enjoyed your time in Paris. From discovering hidden corners of the city by bike to exploring the Louvre and savoring the flavors of the 7th on your gourmet food walk. It sounds like you embraced every moment.
It means a great deal to know that the planning felt seamless and that the experiences felt unique and personal to you. Providing thoughtful support throughout your trip is always our goal, and I’m...
Read more

Thank you so much for sharing this wonderful feedback. I'm thrilled to hear how much you enjoyed your time in Paris. From discovering hidden corners of the city by bike to exploring the Louvre and savoring the flavors of the 7th on your gourmet food walk. It sounds like you embraced every moment.
It means a great deal to know that the planning felt seamless and that the experiences felt unique and personal to you. Providing thoughtful support throughout your trip is always our goal, and I’m so glad it made a difference.
I’m delighted this was such a positive experience for you, and I can’t wait to help you plan your next adventure whenever you’re ready.
Warmly,
Liz and the rest of the Kimkim France Team

Travel Made Easy: Tour of Italy
Italy | Apr 15 - Apr 25, 2026

Ashley
Ashley M.
Flagami, FL | Reviewed on Apr 26, 2026
This was our first international trip and it was wonderful! Clemens, Andrea, and Kamila organized everything beautifully. We appreciated the use of the app and the team was always available for questions and recommendations.
The planned tours had personable, knowledgeable guides who made you feel like a friend. We especially loved our Vespa tour with Federico, Your Buddy on the Coast! We will definitely work with KimKim for our next trip!
Read more

This was our first international trip and it was wonderful! Clemens, Andrea, and Kamila organized everything beautifully. We appreciated the use of the app and the team was always available for questions and recommendations.
The planned tours had personable, knowledgeable guides who made you feel like a friend. We especially loved our Vespa tour with Federico, Your Buddy on the Coast! We will definitely work with KimKim for our next trip!

Hotel Reviews
Hotel Villa di Sorrento
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Colosseum
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Atelier
Florence

Wonderful hotel, beds were a little hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ca' Marinella
Venice

Wonderful hotel, beds were a little hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clemens Sengwein

Amazing 14 day trip to Japan
Japan | Apr 5 - Apr 18, 2026

Ramiro
Ramiro Z.
San Jose, CA | Reviewed on Apr 26, 2026
We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip. The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make... Read more

We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip.

The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make sure things were going as planned.

There were many cities and adventures we wouldn’t have chosen without Eleanor’s recommendations (such as 2 short day hikes along the Nakasendo Trail and Kiso valley, tea ceremony in Kyoto, onsens and sentos at all hotels). The guides and drivers recommended by Eleanor were all excellent. Japan was absolutely memorable and fantastic on all levels. We look forward to going back. I highly recommend Eleanor and kimkim if you are planning a trip to Japan.

Local specialist: Eleanor Chen

Amazing trip to Portuagal.
Portugal | Apr 14 - Apr 25, 2026

A
Anita W.
Denver, CO | Reviewed on Apr 26, 2026
We loved our trip to Portugal. Pedro did a great job of listening to our needs and planning an amazing Portugal experience for the four of us. Our drivers were exceptional. Carlos and Ricardo were especially informative, fun and flexible during our day long rides.
The boutique hotels were special. We feel in love with the Hotel Britania in Lisbon. This was a perfect place to begin our journey. We also loved the hotels in Lagos (beautiful view of ocean) and the Miragem in Cascais(lovely pool...
Read more

We loved our trip to Portugal. Pedro did a great job of listening to our needs and planning an amazing Portugal experience for the four of us. Our drivers were exceptional. Carlos and Ricardo were especially informative, fun and flexible during our day long rides.
The boutique hotels were special. We feel in love with the Hotel Britania in Lisbon. This was a perfect place to begin our journey. We also loved the hotels in Lagos (beautiful view of ocean) and the Miragem in Cascais(lovely pool and spa). The breakfasts were delicious and the staffs at these hotels were friendly and helpful. The only hotel that disappointed us was the hotel in Porto, the Eurostar. This was not Pedro's fault as he had given us options and we chose to be on the river. This hotel was sterile feeling and not particularly welcoming.
The itinerary was perfect and we loved all places we visited. The tour guides, Silvia in Lisbon and Sarah in Porto, were excellent. Our day in the Douro Valley was magical and we are all still talking about the amazing food we had at our lunch at the winery.
We are home with amazing memories that will stay with us and loving the country and people of Portugal.

Hotel Reviews
Hotel Cascais Miragem
Cascais

We thought this was a wonderful hotel. All the comforts: great location, welcoming and friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Bay
Lagos

Wonderful staff. Very accommodating and friendly. Great location. Beautiful view. Delicious breakfasts.

Authenticity & Character
Very deceiving from entry. Once inside it is great. Nice, comfortable rooms with great views and lovely patios. So glad we stayed here.
Location
Right in the center of historical town. Walkable to everything.
Staff
Cleanliness & Comfort
Eurostars Porto Douro
Porto

While this hotel is right on the river, it feels very corporate and sterile in comparison to the other lovely hotels we stayed in while in Portugal.

Authenticity & Character
Location
Need to drive most places. Too far from town center.
Staff
Not welcoming at all in comparison to all the other places we stayed. Check in was rushed. Even charged extra for a bottle of water after the first day. Deck nice but glasses and plated from other guests left without being cleared away.
Cleanliness & Comfort
Everything! This was our choice since we wanted to be on the river and we made a mistake in asking to stay here.
Hotel Britania Art Deco
Lisbon

This hotel is a real gem. The location was beautiful. The staff friendly and welcoming. The breakfasts delicious. We loved history and the art deco furnishings. One of the nicest boutique hotels we have ever stayed in.

Authenticity & Character
see above
Location
Staff
see above
Cleanliness & Comfort
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 27, 2026

Dear Anita,
Thank you so much for your kind words - I’m so happy to hear you had such a memorable trip.
It sounds like Portugal really worked its magic on you - exactly the kind of experience I aim to create!
Hope those memories (and flavors!) stay with you for a long time - and I would love to help you or your friends plan your next adventure to Portugal whenever you are ready.
Your friend in Portugal - Pedro

Explore the Best of the Netherlands: Haarlam, Rotterdam and Leiden during April 2026 - Best of the Tulip Lands
The Netherlands | Apr 10 - Apr 20, 2026

M
Maria and Gene S.
Atlanta, GA | Reviewed on Apr 26, 2026
1- Yental, the food tour guide was excellent and even cleaned bird crap from Maria's hair.
2- The Malt's Hotel in Harlem was beautiful. Henk and Annemarie were amazing owners, very friendly, knowledgeable and accommodating hosts. Very clean and excellent breakfasts . The stairs would be an issue if we were older or had knee or back issues. Thank God we are not there yet. We give them an A+
3 - The James Hotel was excellent, sleek and modern, but room 410 was too dark and would benefit from...
Read more

1- Yental, the food tour guide was excellent and even cleaned bird crap from Maria's hair.
2- The Malt's Hotel in Harlem was beautiful. Henk and Annemarie were amazing owners, very friendly, knowledgeable and accommodating hosts. Very clean and excellent breakfasts . The stairs would be an issue if we were older or had knee or back issues. Thank God we are not there yet. We give them an A+
3 - The James Hotel was excellent, sleek and modern, but room 410 was too dark and would benefit from an additional standing light or brighter and dimmable ceiling lights. The $15 vouchers each per person, per day, were perfect for a delicious, hearty breakfast, plus evening snacks and drinks were great. The hotel staff and cafe personnel were professional, super friendly and helpful! A+
4 - The Huys van Leyden Boutique Hotel was so beautiful. The amazing breakfast buffet, plus made to order omelets and pancakes were sooo delicious. Our room #12 was clean and beautiful, also was our favorite hotel room on the trip. However, the stairs to our room and then the 2nd floor stairs to the bathroom would be an issue for some one older with mobility issues but we loved it! The outside rooftop patio was a special treat, but needed to be swept. We would suggest a total of 4 chairs outside, since we were traveling with another couple, and we had a lovely Happy Hour there. Love the green parrots and magpies flying around! The bed pillows were too soft and fluffy. Suggest the addition of 2 firm pillows per room. The staff there were excellent, friendly and most accommodating. A+
5. All of the museums, the canal tour, the Anne Frank House, the bike reservations, Keukenhof Flower Show and Parade, the trip to Gouda with the wine and cheese tasting were all excellent. It was extremely helpful to have all the ticket reservations made in advance, along with the train, bus and tram passes too! It was the trip of a lifetime in a magical country!

Hotel Reviews
Huys van Leiden
Leiden

see previous comments

Authenticity & Character
Authentic cultural hotel with a gorgeuous antique vibe!
Location
Close to everything we were seeing !
Staff
Amazing professional, patient, friendly and accommodating staff.
Cleanliness & Comfort
Very clean and comfortable. Suggest 2 firmer pillows per room.
The James Hotel Rotterdam
Rotterdam

see previous comments

Authenticity & Character
Authentic modern cultural experience
Location
Modern and sleek.
Staff
Amazingly professional and helpful staff!
Cleanliness & Comfort
Modern and clean
Hotel Malts B&B
Haarlem

see previous comments

Authenticity & Character
Authentic cultural experience
Location
Quiet and lovely
Staff
Superb!
Cleanliness & Comfort
Everything was immaculate!
Activity Reviews
Leiden - Lakenhal Museum
Leiden - Lakenhal Museum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Keukenhof Flower Parade 2026
Keukenhof Flower Parade 2026
The Netherlands

Amazing flower parade ! A MUST DO!

Quality of Experience
Guides, Drivers and Staff
We biked
Transport
By bike was amazing
Leiden - Hortus Botanicus
Leiden - Hortus Botanicus
The Netherlands

Most plants were not blooming and the displays looked old and shabby. Really needs a clean up and up to date makeover.

Quality of Experience
Guides, Drivers and Staff
Transport
Gouda - Stroopwafel workshop
Gouda - Stroopwafel workshop
The Netherlands

The owner and tour person was excellent!!!!! Best Stroopwafels in all of the the Netherlands!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Gouda - Cheese Experience
Gouda - Cheese Experience
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Rotterdam - Day trip to Gouda
Rotterdam - Day trip to Gouda
Rotterdam
Quality of Experience
Guides, Drivers and Staff
Transport
Delft - Delft blue pottery
Delft - Delft blue pottery
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Delft - Vermeer Center
Delft - Vermeer Center
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
The Hague - Mauritshuis Museum
The Hague - Mauritshuis Museum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Rotterdam - FENIX
Rotterdam - FENIX
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

The only problem was the location of the headset activation numbers in each room! We had to walk in front of others already in the room. It was annoying to the visitors already there listening to the Anne Frank stories and to us. The activation numbers need to be relocated directly as you enter the room, on each side of the room entry, for better flow of visitors.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Canal cruise (join in)
Amsterdam - Canal cruise (join in)
The Netherlands

Booking was a problem. They did NOT have our KimKim reservation, but were able to rebook us later that same day.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Van Gogh Museum
Amsterdam - Van Gogh Museum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Public transport pass Netherlands (OV chip card)
Public transport pass Netherlands (OV chip card)
The Netherlands

The OV chip card did not allow us to use the public toilets!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Very clean public transporation!
Haarlem - Day trip to Amsterdam by public transport
Haarlem - Day trip to Amsterdam by public transport
Haarlem
Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam -  Grand Dutch Food & History Tour in a small group
Amsterdam - Grand Dutch Food & History Tour in a small group
The Netherlands
Quality of Experience
Food and beverages were perfect and delicious!
Guides, Drivers and Staff
Yental , our guide, was excellent!
Transport
Haarlem - Half-day trip to Zaanse Schans by public transport
Haarlem - Half-day trip to Zaanse Schans by public transport
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Haarlem - Self-guided cycling route to the Keukenhof & through the tulip fields
Haarlem - Self-guided cycling route to the Keukenhof & through the tulip fields
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Haarlem - Windmill de Adriaan
Haarlem - Windmill de Adriaan
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Haarlem -- Frans Hals Museum
Haarlem -- Frans Hals Museum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fleur Tuinte

KimKim did a great job planning our trip to G...
Greece | Apr 15 - Apr 25, 2026

Miriam
Miriam S.
Ashburn, VA | Reviewed on Apr 26, 2026
KimKim did a great job planning our trip to Greece. We stayed in Athens, Naxos and Santorini. The locations that we stay at were centrally located and nice. Our guides were great including Elena at the Acropolis, Elizabeth in Athens, Photos for the Athens nightlife, Alex in Naxos and Panos is Santorini. We had an awesome lunch at a culinary atelier in Vourvoulos that was fantastic! Angeliki was our travel agent and was always available to answer questions even over the weekend. It was a... Read more

KimKim did a great job planning our trip to Greece. We stayed in Athens, Naxos and Santorini. The locations that we stay at were centrally located and nice. Our guides were great including Elena at the Acropolis, Elizabeth in Athens, Photos for the Athens nightlife, Alex in Naxos and Panos is Santorini. We had an awesome lunch at a culinary atelier in Vourvoulos that was fantastic! Angeliki was our travel agent and was always available to answer questions even over the weekend. It was a fabulous and memorable trip. The only fail was our accommodations in Oia which was a shared suite for 4 people which was very uncomfortable. Other than that, I would rate it a 10. Thanks for a memorable trip! Yamas!!

Hotel Reviews
Ode Villa Santorini
Santorini

Nice location but not as expected. The “junior suite” was more for kids and not 4 adults. The loft was a joke for 2 adults. You could not even stand without hitting your head!!

Authenticity & Character
Second suite not made for 4 adults. Needs more bathrooms and bedrooms.
Location
Located close to the waterfront and you could see the sunset from out deck
Staff
The man that made of breakfast was nice.
Cleanliness & Comfort
Second suite not made for adults. Place seemed old and not in good shape.
Castle Mansions
Naxos

Great accommodations

Authenticity & Character
Near the castle and you could see the ocean from our balcony
Location
Centrally located but tucked away so not too loud. Could see the ocean in the distance and near the castle.
Staff
Very nice
Cleanliness & Comfort
Clean and nice
Athens Woo Suites
Athens

This place was awesome and centrally located to everything in Athens. It was in the square with Athens church. The ladies at the front desk were friendly and helpful and the free breakfast was a great touch!!

Authenticity & Character
Small boutique hotel
Location
Centrally located and a great view of the cathedral and square.
Staff
Very friendly and helpful with recommendations
Cleanliness & Comfort
Clean and newly renovated
Activity Reviews
Cheese, Wine & Deli Tour in Naxos!
Cheese, Wine & Deli Tour in Naxos!
Naxos

Alex and Victor were great!!

Quality of Experience
Guides, Drivers and Staff
George was awesome!!
Transport
Naxos Highlights Tour
Naxos Highlights Tour
Naxos

Alex was great and informative!!

Quality of Experience
Food
Authentic food especially the goat was great!!
Guides, Drivers and Staff
George was awesome!!
Transport
All time classic Santorini 2026
All time classic Santorini 2026
Greece

Panos was great!! Very knowledgeable!! And the tour and the old city was fantastic. The lunch at the culinary school was the icing on the cake. Food was authentic and great!! We also visited a monetary on top of a mountain with a great view and then went to a restaurant/bar with a fantastic view. The whole tour and day was fantastic overall. Thanks Panos!! :)

Quality of Experience
Fantastic experience all around!!
Food
Guides, Drivers and Staff
The driver was amazing. We went up to a monastery on a tight rode and it was amazing that we came back alive!! They truly are professionals!!
Transport
Full Day Private Cruise to Panteronisia, Feira, Antiparos Town & Paros
Full Day Private Cruise to Panteronisia, Feira, Antiparos Town & Paros
Naxos

Beautiful ride. We went to a cave and blue lagoon. Also got off in Antiparos to look around. Very fun!!

Quality of Experience
Beautiful views!!
Guides, Drivers and Staff
Guide was good.
Transport
Private Sunset Cruise with Catamaran Lagoon 380/400
Private Sunset Cruise with Catamaran Lagoon 380/400
Santorini

This was the best experience of our trip. We did not expect a beautiful sunset as it had been cloudy all day and were surprised by the most beautiful sunset ever! The crew was so nice and friendly and fun!! Maria our hostess was great!!!

Quality of Experience
Great crew and we had a fabulous time. The sunset was FANTASTIC as well!! Great finale to our trip!!!!
Food
Food was BBQ on the boat. Great experience!!
Guides, Drivers and Staff
Maria our hostess was awesome. The captain was great. She even took our picture. One of the crew was even dancing to our music selection. They were great and we had a fabulous time!!! Best part of the trip!!!!!!!
Transport
Our ride was short but memorable because we backed all the way down the hill at about 30 mph!! LOL
Athens Nightlife Tour: Music & Dance Experience
Athens Nightlife Tour: Music & Dance Experience
Athens

Photos was awesome! You truly got the flavor of Greek nightlife and their zest for life. He was fun to be around and his enthusiasm was contagious.

Quality of Experience
Guides, Drivers and Staff
Photos was great!! So much fun and full of life. His enthusiasm was contagious and dancing was really fun!!
Transport
The Delicious Athens Food Tour afternoon
The Delicious Athens Food Tour afternoon
Greece

Elizabeth was awesome. Very knowledgeable and fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Acropolis, Museum & Mythology Tour
Acropolis, Museum & Mythology Tour
Greece

Our tour guide Elena was great. Very knowledgeable and provided good information.

Quality of Experience
I don’t think you could fully appreciate this experience without knowing the background info provided by the guide.
Guides, Drivers and Staff
Very knowledgeable and added enough info without being boring.
Transport
It’s amazing how good the van and bus drivers are in this country!!
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Apr 27, 2026
Thank you so much for your kind words — it truly means a lot. I’m so happy to hear that you enjoyed your time across Athens, Naxos, and Santorini, and that the guides and experiences stood out — especially that lunch in Vourvoulos, one of my personal favorites as well! It was an absolute pleasure assisting you throughout your trip, and I’m glad I could be there whenever needed. I also truly appreciate your feedback regarding the accommodation in Oia. I’m very sorry to hear that it didn’t... Read more

Thank you so much for your kind words — it truly means a lot.

I’m so happy to hear that you enjoyed your time across Athens, Naxos, and Santorini, and that the guides and experiences stood out — especially that lunch in Vourvoulos, one of my personal favorites as well!

It was an absolute pleasure assisting you throughout your trip, and I’m glad I could be there whenever needed.

I also truly appreciate your feedback regarding the accommodation in Oia. I’m very sorry to hear that it didn’t meet your expectations in terms of comfort — this is valuable feedback, and I’ll absolutely take it into account moving forward to ensure an even better experience for future travelers.

Thank you again for trusting me with your journey to Greece — and I hope to welcome you back for another adventure in the future.

Yamas!
Angela

Honeymoon Trip to Mexico
Mexico | Apr 18 - Apr 24, 2026

R
Riley T.
Atlanta, GA | Reviewed on Apr 26, 2026
We planned a week trip to Mexico. With 4 days in Valladolid and 2 days in Playa del Carmen. We had a great time.
Our transfers were all private and they showed up on time. We had 4 guided tours at Coba, Punta Laguna, Rio Lagartos, and Ek Balam. For our free day in Playa del Carmen we booked a snorkeling trip ourself from a recommendation from our assistant that we texted with via WhatsApp.
Read more

We planned a week trip to Mexico. With 4 days in Valladolid and 2 days in Playa del Carmen. We had a great time.
Our transfers were all private and they showed up on time. We had 4 guided tours at Coba, Punta Laguna, Rio Lagartos, and Ek Balam. For our free day in Playa del Carmen we booked a snorkeling trip ourself from a recommendation from our assistant that we texted with via WhatsApp.

Hotel Reviews
HM Playa del Carmen
Playa del Carmen

More like a mainstream hotel. Loud AC unit and other guests made us a bit uncomfortable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mesón del Marqués
Valladolid

We loved this hotel. It was rustic and charming, perfect vibes for our honeymoon. Friendly and helpful staff. Two attached restuarants made it very convenient for breakfast and quick dinners when we didnt want to walk far.

Authenticity & Character
Location
Across the street from the main square in Valladolid
Staff
Helpful and most spoke good English.
Cleanliness & Comfort
Activity Reviews
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico

We got to walk through parts of the ruins at Ek Balam with our guide. We climbed to the top and it was a great view. The cenote had jumping platforms and ropes. Lifejackets are available as well so it was easier to float around and enjoy the view out.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cobá!
Explore Cobá!
Mexico

Climbing to the top of the temple is a great experience. The only thing we had a hiccup with is our guide told us the bicycle taxi was not included and we would have to pay extra for it. We thought this was incorrect but did not say anything. Afterwards we were able to confirm our itinerary did say bicycle taxi included and the ticket stubs we took home with us said bicycle included as well. We ended up walking the 3 miles instead of riding so we were quite tired at the end of this activity when we didnt need to be.

Quality of Experience
Guides, Drivers and Staff
Transport
A pink-ish day at Río Lagartos & Las Coloradas
A pink-ish day at Río Lagartos & Las Coloradas
Mexico

We really enjoyed this trip but you dont get as close to flamigoes as it appears. I thought we would be close enough to easily see them with the naked eye but the closest we got was probably at least 500 feet away.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Punta Laguna
Visit to Punta Laguna
Mexico

Wonderful. The Cenote is frightening to get into since it is so small but it was lots of fun. We saw Spider and Howler monkeys. Hiking, canoeing, ziplining, swimming, Mayan ceremony - so many things to experience here. All of the guides were very friendly. One of our guides got a ride home from our taxi and he showed us his property and beautiful gardens. It was so lovely to connect with him like that.

Quality of Experience
Guides, Drivers and Staff
Transport
We had a private transfer to and from this activity.
Local specialist: Ana Sofía Lanz

Family trip to Ecuador and the Galapagos Islands
Galapagos Islands | Apr 16 - Apr 25, 2026

E
Evan E.
Boston, MA | Reviewed on Apr 26, 2026

Our trip to Ecuador and the Galapagos Islands was amazing and all thinks to Karla! She was able to tailor a custom experience for our family of 5. We have a 5 year-old and up and people with varying levels of interests and abilities and Karla was able to craft the perfect blend of adventure, animals and culture. She was also extremely responsive along the way. Anything we needed to know or figure out and she was able to get it answered immediately. I highly recommend working with her and wouldn't hesitate to do so again.

Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Apr 27, 2026

Dear Evan & Family,

Thank you so much for your kind words!

It truly means a lot to know that your family had such a wonderful experience in Ecuador and the Galápagos. It was a pleasure designing a trip that suited everyone’s interests, especially making sure there was the right balance of adventure, wildlife, and cultural experiences for all ages.

I’m also very glad to hear that you felt supported throughout the journey; that’s always a top priority for me.

Thank you again for your trust, and I would be absolutely delighted to assist you with any future adventures!

Warm regards,
Kar

Great one-week stop-over - three city exposure of Japan
Japan | Apr 14 - Apr 21, 2026

Tom
Tom D.
Minneapolis, MN | Reviewed on Apr 26, 2026
We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing. Read more

We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing.

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Very modern city hotel. Very clean quite and comfortable. Helpful staff. Breakfast buffet at their main building was excellent.

Authenticity & Character
It's a very modern hotel - clean, quiet and comfortable.
Location
Fun to be right in the Asakusa area and easy access to subway
Staff
Cleanliness & Comfort
Tokinoyu Setsugetsuka
Hakone-machi

Clearly a good resort experience with baths and very close proximity to the transit needed to make the loop

Authenticity & Character
If you like to dress up - they provide all the robes and such. Very nice hot baths and spacious rooms. However zero flexibility with set menu and over the food is average taste
Location
2 minute walk from train station / cable car
Staff
Had issues communicating and had issues with seating on reserved 2nd day dinner. We were first in lline for our shift and they sat us (initially in a dark corner table with no view of anything- while the many garden view tables were all open and available. After a few challenges trying to communicate our issue they finally re-sat us at a good view table. But it was not friendly and barely accommodating. No flexibility and as non Japanese speakers found communication bumpy.
Cleanliness & Comfort
Large clean room - plenty of towels and good garden view
Hotel Vischio Kyoto by GRANVIA
Kyoto

Nice quiet room. Really amazing breakfast buffet. Location next to train station made navigation and transfers really accesible

Authenticity & Character
Great shower - clean and comfortable - Japanese food available at breakfast buffet
Location
2 minute walk to train station
Staff
Cleanliness & Comfort
Very clean. Firm beds
Activity Review
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Kyoto

Yuki our guide made this our top highlight of all our time spent in Kyoto. Especially enjoyed the pacing and allowing us some peaceful time to soak in the very private Zen garden. She also moved us thru the more busy tourist areas, finding great spots for pictures and explanations. Tofu lunch was amazing, best authentic food on our entire trip in a beautiful house (glad we ate there over the temple lunch which was not available that day). Plus she sent us over 50 photos she took of our day together. Yuki also was extra special post tour - riding the train with us to get us right to the market and taking extra time later to send suggestions for a shop in Toyko where we might find masks (we collect masks from our travels). Yuki made the whole day exceptional

Quality of Experience
Great locations, Guide and Learnings - highly recommend (especially for the less touristy stops)
Guides, Drivers and Staff
Yuki is exceptional
Transport
it was a walking tour -
Local specialist: Cannon Xiao

A perfectly planned trip
Portugal | Mar 21 - Apr 20, 2026

Terence
Terence J.
Australia | Reviewed on Apr 26, 2026
We could not fault the planning and attention to detail behind our four week trip to Portugal and Morocco. While we we were initially concerned about using a travel agent outside our home country, Australia, the trip planned by Marina from Kim kim was perfect. She communicated extremely well both during the extended planning phase and then while we were on the road and she was quick to deal with any issues that arose. A heartfelt thank you Marina. We really appreciate your efforts. Read more

We could not fault the planning and attention to detail behind our four week trip to Portugal and Morocco. While we we were initially concerned about using a travel agent outside our home country, Australia, the trip planned by Marina from Kim kim was perfect. She communicated extremely well both during the extended planning phase and then while we were on the road and she was quick to deal with any issues that arose. A heartfelt thank you Marina. We really appreciate your efforts.

Hotel Reviews
Casa do Cedro de Medelim
Medelim

What are great, family run B&B! Lots of history, very comfortable, and located in a quiet little country town. Ideally located for visiting Monsanto. Excellent breakfast.

Authenticity & Character
The history and decor
Location
Great for visiting Monsanto but be aware there are few local options for dinner. We ate at Monsanto!
Staff
The hostess was very attentive and friendly.
Cleanliness & Comfort
Palais Zahia
Old Medina, Tangier

Excellent riad in a great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Nila
Chefchaouen

Great riad in the middle of the old town area. Thoroughly enjoyed our stay here.

Authenticity & Character
Location
Perfect location! Once again, no vehicle access to the riad but staff were only too willing to fetch bags - much appreciated!
Staff
Cleanliness & Comfort
Riad El Yacout
Fès

It is hard to rate this hotel! Our first impression was a five star based on the amazing reception courtyard and historic decorations and appointments! However, our allocated room was in a very poor location overlooking a noisy alley. It suffered from some sort of drainage smells for which staff had placed a noisy electric air freshener in the room and the air conditioner malfunctioned. (Our early notes indicated that we would havea pool view room - which this was not). After raising concerns with Marina, there was rapid action to shift us to a pool view room which was vastly superior to our original room. If we had had this room from the start we would have rated this hotel five stars!

Authenticity & Character
The decor in this riad is amazing.
Location
Centrally located in the medina - perfect!
Staff
The staff seemed very unhappy that we did not like the room we were initially allocated. We got the impression that they were not happy to shift us.
Cleanliness & Comfort
Rating depends on which room is rated!
Hotel Xaluca SPA Aguelmame Sidi Ali

Beautiful hotel on a lake in the mountains. We loved the ski lodge feel and look of this hotel! Amazing use of rough hewed wood and stone throughout. The meals were excellent! Rooms were very large and comfortable

Authenticity & Character
Location
Very peaceful and great lake overview!
Staff
Cleanliness & Comfort
Merzouga Luxury Desert Camps
Taouz

We were a bit disappointed. Descriptions suggest this camp is set amongst the dunes and you ride camels to get there. In fact, the government moved all camps out of the dunes some time ago and now there are more than 100 camps all located on the fringes. We reached camp via a very bumpy 4x4 trip. The "luxury" camp is already starting to show its age and there was no orientation welcome to tell us what to expect. In the event, camels did eventually arrive and we had a pleasant ride into the dunes for sunset! We have previously done a desert experience in Dubai and it was far better organized and set up than this one.

Authenticity & Character
They could do a lot better but still enjoyable.
Location
OK but lots of other camps around us.
Staff
Only one young guy in camp most of the time. Hi tried very hard but was not well informed on our program.
Cleanliness & Comfort
We were in what looked to be the oldest tents in the camp. There were only a few other guests but the newer tents were not utilized.
Dar Rihana Dades
Douar Aït Ouffi

What are greatly, family run guest house! The rooms are excellent and the owner is so friendly! The cook is also a family member and the included dinner and breakfast were excellent!

Authenticity & Character
Location
Great for stopping enroute to the desert experience!
Staff
They were all so friendly!
Cleanliness & Comfort
Riad Chergui
Marrakech

We really enjoyed this Riad, once we got used to the walk through the narrow, twisting alleys to the very unpretentious entrance door. Then, like so many other medina riads, it opens into a hidden world. It is inside the very large medina and we greatly enjoyed being able to wander at will.

Authenticity & Character
It is a beautifully restored original home with all rooms facing the interior courtyards. Authentic decor and furnishings.
Location
Great for wandering through the medina and we always felt very safe.
Staff
Very friendly and helpful.
Cleanliness & Comfort
Our room was cosy and airy.
Senhora da Rosa: Tradition & Nature Hotel
Ponta Delgada

Very nice hotel. We were upgraded to a junior suite with a large balcony. Very comfortable! Not central in city but we were more interested in exploring the island so it was ideal!

Authenticity & Character
Location
Perfect for us as we had a car.
Staff
Cleanliness & Comfort
1872 River House
Porto

Nice location on the river but very crowded area. No air conditioning and the room overlooked an alley with little air flow into the room.

Authenticity & Character
Location
Good for walking along the river but most attractions involved a big walk up the hill!
Staff
Cleanliness & Comfort
Rooms would be very hot in summer.
Octant Douro
Douro

A beautifully appointed luxury hotel on the banks of the Douro River. Everything was amazing and we thoroughly enjoyed our stay!

Authenticity & Character
Well designed and appointed hotel!
Location
It would be hard to beat this location!
Staff
Cleanliness & Comfort
Pousada da Serra da Estrela - Historic Hotel
Covilha

A large, historic hotel with amazing views and very comfortable rooms. Our experience was impacted by large numbers of children filling pools, saunas, etc. It tends to be a family hotel with access to the nearby skinheads and mountains.

Authenticity & Character
Location
Close to the Serra da Estrela nature park.
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

Perfect location inside the old city walls and very comfortable but a bit sterile in design given its location.

Authenticity & Character
It seemed odd to have an ultra modern hotel in the old town.
Location
It was within the walls of the old city and easy to walk around the historic district.
Staff
Cleanliness & Comfort
PortoBay Marquês
Lisbon

A grand old hotel in a very good location. Fantastic location near public transport.

Authenticity & Character
Location
Easy access to most sites.
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Our driver was very friendly, and did provide a bit of an overview of Sintra however suggested one historic property to tour but didn't accompany us... the signage in the property was not good- none in English so we wandered around not understanding what we were looking at and missing some highlights. We spotted other visitors with audio headsets after we were well into the property unfortunately and didn't have time to go back. We were then rushed off and didn't have time to explore further. Cascais and Estoril were time wasted. It would have been better to focus the day on Sintra only.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The driver was friendly and did take us to a local restaurant with local food up in a small village.
Exploring the Cork Tradition of the Alentejo
Exploring the Cork Tradition of the Alentejo
Portugal

We really wanted to learn more about cork, it's growing and production. This tour was great for achieving this.

Quality of Experience
Guides, Drivers and Staff
Transport
The Soul of Lisbon: Fado Dinner Experience
The Soul of Lisbon: Fado Dinner Experience
Portugal

We really enjoyed the restaurant, the staff, the food and especially the music.

Quality of Experience
Food
A Half Day Excursion to Medieval Óbidos
A Half Day Excursion to Medieval Óbidos
Portugal

A fascinating location, beautiful historic village. We didn't have a guide but enjoyed walking around. We were pleased our driver got us there early.

Quality of Experience
The history and beauty of the site.
Guides, Drivers and Staff
The driver was helpful but it would have been nice to have someone to explain historic aspects.
Transport
It was fine.
Lisbon Roots: A Food & Cultural Walk
Lisbon Roots: A Food & Cultural Walk
Portugal

A wonderful experience. Our guide was enthusiastic, entertaining, informative and helpful. The food was pretty good also 👌 😋

Quality of Experience
The guide.
Food
Guides, Drivers and Staff
Transport
N/A
Go West to Belém by Tuk-Tuk
Go West to Belém by Tuk-Tuk
Lisbon

The area really didn't have what we expected, though it was good to see the famous custard tarts being made.

Quality of Experience
Our guide was good, very friendly and informative. It was the area that was a disappointment.
Guides, Drivers and Staff
Our driver/guide was very friendly, informed, and a great tuk tuk driver... we felt very comfortable in her vehicle.
Transport
Explore Lisbon with a Local
Explore Lisbon with a Local
Lisbon

Our guide was enthusiastic, informative, humorous and happy for questions. He gave us a wonderful feel for the old neighborhoods of Lisbon.

Quality of Experience
Guides, Drivers and Staff
Our guide loves the old neighborhoods of lisbon and it came across making the tour very enjoyable.
Local specialist: Marina Courtaut

Phenomenal cherry blossom trip 🌸
Japan | Apr 3 - Apr 13, 2026

J
Jody C.
San Diego, CA | Reviewed on Apr 26, 2026
Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan. Read more

Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan.

Hotel Reviews
Richmond Hotel Premier Tokyo Schole
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Nono Matsumoto Natural Hot Spring
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Morino Hotel
Kiso
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taoya Kisoji
Tsumago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Kyoto Umekoji
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hiroshima Tokyu REI Hotel
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karuizawa Hotel Longing House
Karuizawa

This was our least favorite town we visited, and our least favorite hotel. It is far from the hiking trail and the activity in the city. It had the least authentic Japanese vibe of everywhere we visited. The huge old dirty teddy bears sitting out in the rain were not a welcome greeting. The outstanding customer service we received throughout Japan was lacking in this town and this hotel. The room was fine. The breakfast was good. I would not recommend visiting this town or this hotel.

Authenticity & Character
Throw away old disgusting giant teddy bears that contaminate both indoor and outdoor spaces.
Location
There could be a free shuttle from the train station.
Staff
No one at desk, have to ring a bell and wait.
Cleanliness & Comfort
Activity Review
Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple
Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple
Tokyo

Naomi

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Apr 26, 2026

Hi Jody,

Thank you again for sharing your feedback—I really appreciate it.

I’m very glad to hear that your cherry blossom trip overall was memorable. At the same time, I’m sorry that your stay in Karuizawa and at Karuizawa Hotel Longing House didn’t meet your expectations. I completely understand your concerns, especially given the high standard you experienced elsewhere in Japan.

Based on your feedback, we will no longer recommend this hotel for future trips.

Thank you again for your honest comments—they truly help us improve.

Warm regards,
Ada

This was a must going alone to Japan for the ...
Japan | Apr 5 - Apr 17, 2026

John
John L.
Los Angeles, CA | Reviewed on Apr 26, 2026

This was a must going alone to Japan for the first time. Greg made everything super easy and even changed my trip when I had a major delay.

Local specialist: Greg Varga

Monika was wonderful! She put together a grea...
New Zealand | Apr 10 - Apr 24, 2026

L
Louis B.
Memphis, TN, USA | Reviewed on Apr 25, 2026
Monika was wonderful! She put together a great itinerary for us and she was very helpful in making a last minute change when weather prevented us from flying to Milford Sound. Hotels were excellent, the the dinner she had planned for us in Auckland was one we will not forget. I would highly recommend anyone planning a trip to NZ to partner with her. Read more

Monika was wonderful! She put together a great itinerary for us and she was very helpful in making a last minute change when weather prevented us from flying to Milford Sound. Hotels were excellent, the the dinner she had planned for us in Auckland was one we will not forget. I would highly recommend anyone planning a trip to NZ to partner with her.

Hotel Reviews
The Hotel Britomart
Auckland

Great location. Room was a little tight but nice.

Authenticity & Character
Very modern.
Location
Everything in walking distance. Plenty of restaurants nearby.
Staff
Cleanliness & Comfort
Mangapapa Hotel
Havelock N - Hawke's Bay

Loved this hotel. Felt like we had the place to ourselves. Staff very attentive. Location made you feel very relaxed.

Authenticity & Character
Hotel was a former hunting lodge and has that charm.
Location
The hotel is on a large tack of land. Has a remote feel to it with sheep in the adjoining pasture. We had an upgrade room which was very spacious.
Staff
Staff was very attentive including the general manager.
Cleanliness & Comfort
Spire Hotel
Queenstown

Excellent hotel & the staff was amazing. They went above and beyond to take care of us. Very convenient location; very good restaurant.

Authenticity & Character
Location
Off the Main Street but center of the town - everything was just a 5 minute walk.
Location
Off the Main Street but center of the town - everything was just a 5 minute walk.
Staff
Most accommodating staff - they went above and beyond to ensure we had a wonderful stay.
Staff
Most accommodating staff - they went above and beyond to ensure we had a wonderful stay.
Cleanliness & Comfort
Rooms were spacious and large bathroom with double sinks and separate bathtub @ shower.
Cleanliness & Comfort
Rooms were spacious and large bathroom with double sinks and separate bathtub @ shower.
Local specialist: Monika Vinsova

Northern Italy adventure
Italy | Apr 12 - Apr 23, 2026

Lisa
Lisa D.
New Zealand | Reviewed on Apr 25, 2026
Had a wonderful 2 weeks in and around Tuscany. Martina listened to our wants and needs and planned a fabulous trip - perfect accommodation, great tours, seamless travel and a great mix of cities and small villages. Lorenzo stepped in and provided awesome support throughout the actual trip - always accessible for whatever we needed. I cannot recommend them enough! Read more

Had a wonderful 2 weeks in and around Tuscany. Martina listened to our wants and needs and planned a fabulous trip - perfect accommodation, great tours, seamless travel and a great mix of cities and small villages. Lorenzo stepped in and provided awesome support throughout the actual trip - always accessible for whatever we needed. I cannot recommend them enough!

Hotel Review
Palazzo Petrus
Orvieto

Amazing service and such a beautiful room - cannot fault!

Authenticity & Character
Location
Central to everything
Staff
Cleanliness & Comfort
Activity Reviews
Rialto Market and "Cicchetti" food tour
Rialto Market and "Cicchetti" food tour
Venice

Georgia was great - took us to some hidden gems and historical places to sample traditional Venetian food and culture. Highly recommend - such good fun!

Quality of Experience
Food
Guides, Drivers and Staff
Discover Orvieto Underground
Discover Orvieto Underground
Orvieto

Very knowledgeable guide and really interesting to learn all the history. Was well worth the visit!!

Local specialist: Martina Venturi

A Memorable Trip Thanks to Hector and his Local Guides
Spain | Apr 15 - Apr 22, 2026

David
David K.
Bend, OR | Reviewed on Apr 25, 2026
Hector and his colleagues put together a very high quality experience for the four of us. There are several components to a great visit anywhere and to the Pais Vasco in particular. The Guides: We like to get to know a place through the experiences of the people who live there. We had two exceptional individuals who taught us so much about the places and people of this region. Both were intensely proud of their Basque heritage and region. Irena in Bilbao led us on an amazing Pintxos... Read more

Hector and his colleagues put together a very high quality experience for the four of us. There are several components to a great visit anywhere and to the Pais Vasco in particular.

The Guides: We like to get to know a place through the experiences of the people who live there. We had two exceptional individuals who taught us so much about the places and people of this region. Both were intensely proud of their Basque heritage and region. Irena in Bilbao led us on an amazing Pintxos tour through the Casco Viejo (old city). Outstanding quality and lots of variety. The next day she also took us on a tour focused on the history of the City. Super knowledgeable. Our next guide was Jaime Izquierdo. We spent three days with him which included the trip from Bilbao to San Sebastián, a tour of San Sebastián and a tour of the region north of San Sebastián. One advantage of a private tour is the ability to make changes to the proposed itinerary. When we mentioned our interest in visiting Gernika (not on the original itinerary but an important place in Basque history) he was excited to make that change. And he also suggested visiting Biarritz nearby in France which was not part of the original plan.Again, super knowledgeable and just a real pleasure to spend three days with.

The Transfers: Every airport/hotel transfer was on time with great communication in advance from the driver

Lodging: The hotels in both San Sebastián and Bilbao were well located and high quality and the rooms were fine, with one exception that was quickly remedied by the local staff.

Support from the in-country agency: Espiritu Travel uses a great app—Trip Plan—that had our itinerary and suggestions for activities and restaurants. It also has a chat feature which we used several times to ask questions. It is staffed continually and their staff responded promptly.

Cost: We have traveled in Spain many times. The cost of this trip was expensive relative to our prior experiences. But it was worth every Euro.

Hector and his team have our gratitude for creating a great experience for us.

Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Apr 27, 2026
Hi David!
Thank you very much for taking the time to share such a thoughtful and detailed review of your experience in the Basque Country. I truly appreciate your kind words.
I’m pleased to hear that you enjoyed your time with Irene and Jaime. They are both very passionate about their region, and I will make sure to pass on your feedback to them; they will be delighted to read it. It’s also great to know that the transfers, accommodation, and support through the Trip Plan app helped make... Read more

Hi David!
Thank you very much for taking the time to share such a thoughtful and detailed review of your experience in the Basque Country. I truly appreciate your kind words.

I’m pleased to hear that you enjoyed your time with Irene and Jaime. They are both very passionate about their region, and I will make sure to pass on your feedback to them; they will be delighted to read it.

It’s also great to know that the transfers, accommodation, and support through the Trip Plan app helped make your journey smooth and enjoyable. I’ve also taken note of your comments regarding the hotel situation.

Finally, thank you for your honest feedback on the overall value of the trip. It was a pleasure to assist in planning your experience, and I hope to have the opportunity to help you with a future journey.
All the best,
Héctor

Simply amazing
Costa Rica | Apr 7 - Apr 18, 2026

Nadine
Nadine S.
France | Reviewed on Apr 25, 2026

Excellent support from the guides : very professional, patient, we always felt safe, and we have learnt so much about swimming in water currents ! A specific mention of the effort made to deal with my specifict diet restrictions.
The combination of hiking, riding, rafting and kayaking is just one of a kind for this crossing of the country without any car transfer. Every day was amazing.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 27, 2026
Hi Nadine, Thank you so much for your kind words and for sharing your wonderful experience! I'm delighted to hear that you felt well-supported and safe throughout the journey, and that you gained valuable knowledge about navigating water currents. I'm also glad the effort to accommodate your dietary needs made your trip even more enjoyable. It’s fantastic to know that the diverse activities—hiking, riding, rafting, and kayaking—created such a memorable adventure without any car transfers.... Read more

Hi Nadine,

Thank you so much for your kind words and for sharing your wonderful experience! I'm delighted to hear that you felt well-supported and safe throughout the journey, and that you gained valuable knowledge about navigating water currents.

I'm also glad the effort to accommodate your dietary needs made your trip even more enjoyable. It’s fantastic to know that the diverse activities—hiking, riding, rafting, and kayaking—created such a memorable adventure without any car transfers. Your enthusiasm truly means a lot, and I’m thrilled that every day brought you amazing moments.

Thank you again for your heartfelt review. I will share it with our guides.

Best,
Randall

This was our second year using Kimkim to plan...
Italy | Apr 16 - Apr 24, 2026

Jim
Jim S.
Newark, NJ | Reviewed on Apr 25, 2026
This was our second year using Kimkim to plan and schedule our vacation and if it's possible, we're even more pleased than last year. I can't say enough about how great a job they do from planning and customizing the perfect trip, to making sure every little detail is addressed. Giulia did a wonderful job planning our vacation and we were super impressed and appreciative with her checking in throughout our trip to make sure we had everything we need. The Vamoos app is fantastic and makes it... Read more

This was our second year using Kimkim to plan and schedule our vacation and if it's possible, we're even more pleased than last year. I can't say enough about how great a job they do from planning and customizing the perfect trip, to making sure every little detail is addressed. Giulia did a wonderful job planning our vacation and we were super impressed and appreciative with her checking in throughout our trip to make sure we had everything we need. The Vamoos app is fantastic and makes it SUPER easy to navigate. The guides were absolutely awesome! I have recommend to all my friends and people I've shared about our trips that you MUST go with Kimkim to plan your next trip! Thank you for making our trip to Italy such an amazing experience....now I need to Kimkim to start working on our next trip to Europe!

Hotel Reviews
Hotel Casa Adele
Taormina

Gorgeous hotel, super friendly staff, great location

Authenticity & Character
Location
Staff
Very kind and super helpful
Cleanliness & Comfort
Hotel Residence Amalfi
Amalfi

Great hotel, but if a quiet room is a must, make sure you don't stay in the corner.

Authenticity & Character
Location
Great view, but very noisy
Staff
Cleanliness & Comfort
Activity Reviews
Godfather and Mafia tour with Pasta lunch (from Taormina) - Small Group
Godfather and Mafia tour with Pasta lunch (from Taormina) - Small Group
Italy

The Godfather tour was amazing, I highly recommend it for any fan of the movie series

Quality of Experience
Guides, Drivers and Staff
Giuseppe did an amazing job! He was super knowledgeable
Transport
Mount Etna expedition and Etna wine experience
Mount Etna expedition and Etna wine experience
Italy

Tony was absolutely amazing! His knowledge of Mount Etna and the history made this an incredible experience! The lunch served as well was fantastic!

Quality of Experience
PERFECT day!
Food
Guides, Drivers and Staff
We loved Tony, what an amazing job he did!
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

What a great experience! We couldn't have asked for a better day! Both boat captains were amazing

Quality of Experience
The knowledge of the island from our captain/guide was incredible
Guides, Drivers and Staff
The guide was was awesome
Transport
Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Apr 27, 2026

Thank you Jim for this wonderful review!
I couldn't be happier to hear that you were so happy with your trip in Southern Italy! This is exactly what I work for! 😊
I hope you will keep all these good memories with you...and if ever you wished to visit other areas in Italy, I will be more than happy to help you with another amazing trip!

Fantastic self-guided walking in Southwest Ireland
Ireland | Apr 13 - Apr 19, 2026

D
Dorothy H.
Portland, OR | Reviewed on Apr 25, 2026
We had an ideal self-guided walking trip in southwest Ireland thanks to Kimkim connecting us with Ireland Walk, Hike, Bike. Dean Garrison from that company tailored 5 days of walking that perfectly suited our interests and abilities. We had superb communication with Dean as he tweaked the itinerary in response to our input. The transfers between hotels were flawless—all the drivers were really wonderful people. The hotels were wonderful, and the food at the Brook Lane in Kenmare was a... Read more

We had an ideal self-guided walking trip in southwest Ireland thanks to Kimkim connecting us with Ireland Walk, Hike, Bike. Dean Garrison from that company tailored 5 days of walking that perfectly suited our interests and abilities. We had superb communication with Dean as he tweaked the itinerary in response to our input. The transfers between hotels were flawless—all the drivers were really wonderful people. The hotels were wonderful, and the food at the Brook Lane in Kenmare was a special treat. When we had to modify the last day of hiking, Dean’s colleague Katie gave us instant support, suggesting not just one alternative option but three. We are already dreaming of coming back for another week of walking in Ireland. Truly, an amazing experience!

Hotel Review
Brook Lane
Kenmare

Wonderful hospitality and amazing food in adjoining restaurant.

Authenticity & Character
Beautiful design and wonderful comfort combined with genuine hospitality
Location
Staff
The waitstaff in the restaurant made us feel at home
Cleanliness & Comfort
Local specialist: Dean Garrison

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.