Kimkim Trip Reviews

4.8
Based on 18,801 ratings
Read 18,801 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Kenya Safari
Kenya | Dec 22 - Dec 29, 2025

George
George D.
Ashburn, VA | Reviewed on Dec 31, 2025

This was our second trip with Kim Kim. We are equally pleased with the outcome. Great service while planning with Joseph and great execution from our driver/guide Michael on the trip. Highly recommended!

Local specialist: Joseph Thuo

9 day Costa Rica Family trip
Costa Rica | Dec 21 - Dec 28, 2025

Wen-fang
Wen-fang L.
Los Angeles, CA | Reviewed on Dec 31, 2025
Via Kimkim, we booked our 9 day Costa Rica trip with Serendipity Adventures, a Costs Rica travel agency. Elena from Serendipity was super responsive in helping us customizing our trip and responding to all our questions. The trip was very well planned and fit our need. I would like to thank Adrien from Serendipity for her the assistance and support during our stay in Costa Rica. Her prompt responses were greatly appreciated when we encountered questions or issues. We felt we were in good... Read more

Via Kimkim, we booked our 9 day Costa Rica trip with Serendipity Adventures, a Costs Rica travel agency. Elena from Serendipity was super responsive in helping us customizing our trip and responding to all our questions. The trip was very well planned and fit our need. I would like to thank Adrien from Serendipity for her the assistance and support during our stay in Costa Rica. Her prompt responses were greatly appreciated when we encountered questions or issues. We felt we were in good hands with her help throughout the trip. Our local guide Sergio was awesome in providing helpful local information, including restaurants, local culture, etc. during the our ride/transportation between different destinations. We enjoyed this trip very much, and the journey definitely has become a beautiful memory that we will talk about for a long time. Both Costa Rica and Serendipity Adventures are highly recommended, and Kimkim made it possible!

Hotel Reviews
Arenal Paraíso Resort, Spa & Hot Springs
La Fortuna

Hot springs pools are fun to use. The hotel is directly facing the volcano ( although the clouds cover the volcano most of the time…) Great birding location! Room is outdated and felt cheap. About 10-15 minutes drive from the town. No other restaurants within walking distance.

Authenticity & Character
Location
Staff
Some staff are super nice but not all.
Cleanliness & Comfort
The air conditioner direct blow to the bed. Room design may be improved.
Koora Hotel
Monteverde

Awesome hotel with a superb restaurant! Outstanding services.

Authenticity & Character
cozy and nicely decorated room.
Location
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio

Great sunset view! Nice pool. Many good restaurants near by.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

Great staff. Very good fish bbq. Not sure the snorkel gears are properly cleaned between use.

Quality of Experience
Guides, Drivers and Staff
Transport
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica
Quality of Experience
Food
The pre-purchase meal tickets have limited selection and seem the food quality and portion not as good as if one purchases at the restaurant
Guides, Drivers and Staff
Transport
Whitewater Rafting on the Balsa River
Whitewater Rafting on the Balsa River
Arenal/La Fortuna

The white water rafting experience is awesome and one of the highlights of our trip. Highly recommended

Quality of Experience
Food
Guides, Drivers and Staff
Stevens was awesome
Transport
The drive to the rafting location is long 2 hours one way!
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Dec 31, 2025
Hola Wen,
Thank you very much for taking the time to share such a thoughtful and detailed review of your Costa Rica trip. It truly means a lot to us.
I am delighted to hear that your 9-day journey was well planned and aligned with your needs, and that you felt well supported throughout the process. Your kind words about my assistance, as well as Adrian’s attentive on the ground support, are sincerely appreciated. I will be sure to share your feedback with him; he will be very happy to know...
Read more

Hola Wen,
Thank you very much for taking the time to share such a thoughtful and detailed review of your Costa Rica trip. It truly means a lot to us.
I am delighted to hear that your 9-day journey was well planned and aligned with your needs, and that you felt well supported throughout the process. Your kind words about my assistance, as well as Adrian’s attentive on the ground support, are sincerely appreciated. I will be sure to share your feedback with him; he will be very happy to know her prompt help made a difference.

It is also wonderful to hear that Sergio enriched your experience with his local knowledge and insights during your transfers. We take great pride in our guides and partners, and feedback like yours reinforces the value of our team’s dedication.

Thank you again for trusting Serendipity Adventures and for booking through Kimkim. We are honored to have been part of such a meaningful family journey, and we would be delighted to assist you again in the future.

Thank you very much, Pura Vida!

Elena Mora
Serendipity Adventures Costa Rica

São Paulo, Rio de Janeiro and Foz do Iguaçu
Brazil | Dec 20 - Dec 29, 2025

Z
zia m.
Minneapolis, MN | Reviewed on Dec 31, 2025
The trip was good. We had a 3-star experience in São Paulo and a 5-star experience in Rio. This I think was mainly due to the local guide. Clarissa didn't have the itinerary that we had from Kim Kim; there was definitely a gap. We feel she did the bare minimum required as a guide. We didn't feel a connection with her at all. Lucas, on the other hand, was absolutely fantastic. He quickly understood what works for our family and adjusted the day as needed. Lucas knew the history,... Read more

The trip was good. We had a 3-star experience in São Paulo and a 5-star experience in Rio. This I think was mainly due to the local guide.

Clarissa didn't have the itinerary that we had from Kim Kim; there was definitely a gap. We feel she did the bare minimum required as a guide. We didn't feel a connection with her at all.

Lucas, on the other hand, was absolutely fantastic. He quickly understood what works for our family and adjusted the day as needed. Lucas knew the history, shared his perspective, and connected with our family.

thank you

Activity Reviews
Flavors of Brazil: Market Tour + Cooking Class
Flavors of Brazil: Market Tour + Cooking Class
Rio de Janeiro

Anna the chef was wonderful. Very hands on and interactive. Lucas our guide was the best! Ask for Anna.

Visit to the Sugar Loaf & Rio City Tour
Visit to the Sugar Loaf & Rio City Tour
Rio de Janeiro

Lucas had our fast pass tickets so we didnt have to stand in line. Gave us cool tips for pictures and drinks.

Christmas Eve Dinner at Churrascaria Palace
Christmas Eve Dinner at Churrascaria Palace
Rio de Janeiro
Boteco Tour of Rio
Boteco Tour of Rio
Rio de Janeiro

Our guide tailored this experience for our family. We experience Santa Maria, a sweet little town on the hill top. It was fantastic.

Quality of Experience
Guides, Drivers and Staff
Lucas was engaged. He knew exactly what our family needed. The information was communicated to us clearly as well.
Transport
São Paulo Essentials: Art, Architecture & Urban Soul
São Paulo Essentials: Art, Architecture & Urban Soul
Brazil
Quality of Experience
Corcovado & Christ the Redeemer Tour
Corcovado & Christ the Redeemer Tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
On time, had the fast pass for tickets, and made the overall experience great.
Transport
Local transport was great
São Paulo by Night - Culture, Flavors & City Views
São Paulo by Night - Culture, Flavors & City Views
São Paulo
Guides, Drivers and Staff
Transport
The buses were good.
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Dec 31, 2025

Hi Zia,
It was a great pleasure to welcome you and your family in Brazil and see how much you enjoyed our country! It is a pity that your guide in São Paulo didn't match the expectations - we will review what happened to make adjustments for future travelers - I'm so sorry for that.
If you ever decide to revisit Brazil (there is so much more to see!), please count on us!
All the best,
Camille

We were able to focus on the fun part of trip planning and leave the logistics to the professionals.
New Zealand | Nov 13 - Nov 29, 2025

Kimberly
Kimberly M.
Denver, CO | Reviewed on Dec 30, 2025
We really enjoy planning trips and were not sure about using a travel service, but our experience with KimKim and our local specialist, Michelle, exceeded our expectations. Our New Zealand trip was a great mix of culture/ tourist sights, activities, beautiful views and off the beaten path places. Michelle helped us to narrow down our itinerary to better match our schedule and allow us to fully enjoy each location. She changed things around for us many times before we settled on the final... Read more

We really enjoy planning trips and were not sure about using a travel service, but our experience with KimKim and our local specialist, Michelle, exceeded our expectations. Our New Zealand trip was a great mix of culture/ tourist sights, activities, beautiful views and off the beaten path places. Michelle helped us to narrow down our itinerary to better match our schedule and allow us to fully enjoy each location. She changed things around for us many times before we settled on the final itinerary. We had to make an adjustment to the itinerary due to a forest fire and Michelle called us as soon as we arrived in Auckland to advise us and help us to figure out an alternate plan.

All of the accommodations were either unique boutique stays or had amazing views, and in many cases both. We traveled around quite a bit and were excited each time we got to a new hotel. There were many highlights to our trip, but some of our favorites: M Social in Auckland, E-Ride Waiheke, Black Swan Inn and Te Pa Tu Maori Cultural Experience in Rotorua, Mountain Bike Rotorua, cycling the Lake Dunstan Trail in Cambridge and the river trail in Taupo, staying at the Taima PurePod, Kinloch Lodge, Milford Sound cruise (overnight) and Cinema Suites in Te Anau. Having all of the transfers, accommodations, breakfasts and activities booked for us made a busy trip feel easy. We were able to focus on the fun part of trip planning and leave the logistics to the professionals.

Activity Review
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

This was one of the highlights of our trip - exceeded expectations. The cultural experience was interactive, food delicious and singing/dancing amazing. Highy recommend.

Quality of Experience
The people were passionate and involved the guests in the experience.
Food
Family style meal with a mix of guests to meet and lots of variety in the food. Delicious!
Guides, Drivers and Staff
The transport was a little long. The bus driver led a sing along to pass the time.
Transport
Pretty long bus ride. But the driver made it fun.
Local specialist: Michelle Srzich

Wonderful 9 day winter trip to Norway
Norway | Dec 21 - Dec 29, 2025

D
Debbie T.
Newark, NJ | Reviewed on Dec 30, 2025
We had a wonderful 9 day trip to Norway planned by Kimkim. We flew to Oslo, spent 2 days there and then flew to Tromso. We were super lucky and had an amazing night to see the Northern Lights from a boat. Bucket List item for sure! Unfortunately Tromso didn't have much snow so we were unable to go snowmobiling or sledding with huskies. However Kimkim was able to pivot and schedule a snowshoeing trip with Huskies instead. That turned out to be one of the highlights of the trip (in addition to... Read more

We had a wonderful 9 day trip to Norway planned by Kimkim. We flew to Oslo, spent 2 days there and then flew to Tromso. We were super lucky and had an amazing night to see the Northern Lights from a boat. Bucket List item for sure! Unfortunately Tromso didn't have much snow so we were unable to go snowmobiling or sledding with huskies. However Kimkim was able to pivot and schedule a snowshoeing trip with Huskies instead. That turned out to be one of the highlights of the trip (in addition to the Northern Lights.) Also in Tromso, we did a cold plunge/spa experience aboard a small boat which was also a lot of fun. Then we flew to Bergen where we did Norway in a Nutshell trip and then took the train ride from Bergen back to Oslo.

Hotel Reviews
Scandic Oslo Airport
Gardermoen

Very convenient if taking an early flight. Nice hotel with large rooms, heated bathroom floors, and an excellent breakfast. Dinner at the hotel was more than adequate.

Authenticity & Character
No atmosphere. Just a hotel near the airport
Location
Right near the airport. 10 min taxi ride. $43 USD one way for a taxi or $8 for the local bus. As we are a family of 5, we took a taxi.
Staff
Courteous. Booked us a taxi.
Cleanliness & Comfort
We had a large room with a sitting area. The bathroom was huge.
Skostredet Hotel
Bergen

This is a new hotel and was beautiful. Again, the rooms were too hot but the windows could be opened. The bathroom was strange but functional. Ironically this was the nicest hotel that we stayed at but it was the only one without heated bathroom floors. The hotel is near many restaurants and attractions. The breakfast was amazing.

Authenticity & Character
Brand new. Clean.
Location
Can walk to many attractions and restaurants.
Staff
Super nice woman at the front desk
Cleanliness & Comfort
Rooms were hot!!
Quality Hotel Saga
Tromsø

Nice hotel with wonderful breakfast. Good location with lots to do within walking distance. The rooms were very small. We had 2 rooms and the one that was for our 3 teenagers was definitely too small for 3 people. The rooms were toward but the windows were able to be opened. Heated bathroom floors!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms were too small for 3 people
Scandic Byporten
Oslo

We had a beautiful suite here. The staff was very friendly and the breakfast was great. The location was perfect with lots of attractions and restaurants within walking distance.

Authenticity & Character
Wonderful gingersnaps and Groll in the lobby
Location
Staff
Cleanliness & Comfort
Rooms were too warm but the windows were able to be opened. Heated bathroom floors!
Activity Reviews
Depart Norway
Depart Norway
Norway

I would not recommend doing the Norway in a Nutshell trip on 12/27 and taking the train from Bergen to Oslo on 12/28. This is the one thing about the trip I'd change. We'd much rather have had a day to explore Bergen (12/27) and then on our last day (12/28), had our luggage transported to Oslo while we did the Norway in a Nutshell trip. We met some other people who had their luggage transported to Oslo while they did the day trip. I would NOT have wanted to drag my luggage all day in the Norway in a Nutshell trip. That would have ruined the day. Also, our nicest hotel was in Bergen and it would have been nice to actually eat breakfast there (it didn't open until 8 and we had to leave 1 morning at 8 and the other day at 7:45), or just enjoy time at the hotel.

Quality of Experience
Norway in a Nutshell Day Trip
Norway in a Nutshell Day Trip
Bergen

Beautiful to see the fjords from the water. The train ride from Flom was also quite scenic. It's a long day without much activity.

Quality of Experience
Fløibanen  Funicular Ticket
Fløibanen Funicular Ticket
Bergen

Beautiful views

Quality of Experience
Self-Guided Bergen Exploration
Self-Guided Bergen Exploration
Bergen

We went up to the top of the mountain to watch the sunset which was really neat. It was quite crowded to take the funicular back down the mountain. Unfortunately it was 12/26 and most of the shops were closed.

Quality of Experience
Shops should be open later
Sauna Adventure Boat
Sauna Adventure Boat
Tromsø

This was a great experience. My daughter found it on TikTok and I asked Kimkim about it. They have a small outdoor hot tub, 2 indoor saunas and and indoor spa as well. There were only 7 of us booked at the time we attended and that's all I would recommend. Otherwise you wouldn't be able to move throughout the activities at your own will. We also did a cold plunge from the edge of the boat into the arctic water- invigorating!

Quality of Experience
Guides, Drivers and Staff
Kvaløya Husky Sledding Excursion
Kvaløya Husky Sledding Excursion
Tromsø

We didn't get to do this experience but w went snowshoeing with the huskies instead. It was so much fun! The guides were great and we had a lot of fun despite not having much snow. It was a little bit long- after the snowshoeing we went to a small hut for a piece of cake and a hot beverage. Being there for 15 min (instead of an hour) would have been plenty.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Lights Hunt by Boat
Northern Lights Hunt by Boat
Tromsø

Amazing! We happened to be there for a strong night of Aurora. Eventhough we weren't given the right place to embark the ship. we made it to the ship in time for sailing. The Aurora was everything I hoped for. Amazing!!!

Quality of Experience
Self-Guided Tromsø Exploration
Self-Guided Tromsø Exploration
Norway

Our plane was late as was our taxi. We didn't have time to explore this day. We walked to dinner. Unfortunately all the stores were closed during our time in Tromso due to Christmas.

Quality of Experience
Oslofjord Dinner Cruise
Oslofjord Dinner Cruise
Oslo

This one was ok. Nothing special about the food or the view. Seemed too long.

Quality of Experience
Food
We ordered a cheese tray on our own
Guides, Drivers and Staff
They weren't very attentive or friendly.
Private City Walk
Private City Walk
Oslo

Christina was an excellent guide. We saw a lot of sights and learned some history. She inquired about our interests before we set off so she could speak to those on our tour. It was a fun morning.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

Our plane was late and the taxi driver was also late which didn't give us much time. We walked to dinner which was nice- slippery!

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Dec 31, 2025
Thank you so much for the kind, helpful review, Debbie! Nick, Maria, and I were so happy to work with you and your group, and we appreciate your understanding about weather causing issues with some of your reservations. Being able to see the Northern Lights was hopefully as amazing as we discussed, and snowshoeing with the huskies sounds amazing! I'll make sure to forewarm more folks about doing the Nutshell experience back-to-back with the ride from Bergen to Oslo during planning, along... Read more

Thank you so much for the kind, helpful review, Debbie! Nick, Maria, and I were so happy to work with you and your group, and we appreciate your understanding about weather causing issues with some of your reservations. Being able to see the Northern Lights was hopefully as amazing as we discussed, and snowshoeing with the huskies sounds amazing!

I'll make sure to forewarm more folks about doing the Nutshell experience back-to-back with the ride from Bergen to Oslo during planning, along with the experience you had on the Oslofjord Dinner Cruise to let folks be able to keep that in mind when deciding what to do while in Olso.

It was great working with you and kimkim would be happy to help with more adventures in the future!

What an incredible trip...!
Thailand | Nov 8 - Nov 26, 2025

Paulette
Paulette D.
Canada | Reviewed on Dec 30, 2025
We had incredible guides who absolutely made this trip, but the two we had the longest really stand out - Naa, and then Nui. Their English was excellent and they were more than willing to share experiences and answer questions. They took us places that we never would have found on our own. Not only were they lovely people but they were very knowledgeable about the history and architecture - two of our favourite topics!
The planning with George, the many phones calls and emails, meant we had...
Read more

We had incredible guides who absolutely made this trip, but the two we had the longest really stand out - Naa, and then Nui. Their English was excellent and they were more than willing to share experiences and answer questions. They took us places that we never would have found on our own. Not only were they lovely people but they were very knowledgeable about the history and architecture - two of our favourite topics!
The planning with George, the many phones calls and emails, meant we had a trip really tailored to our interests. The fact that Kim Kim asked questions and had us fill out a survey helped me zero in on what we wanted. Plus I had done a ton of research. Once he found out what our interests were, George made additional suggestions for places we hadn’t thought of that ended up being standouts - Kanchanaburi and Erawan Falls, the cooking class in Chiang Mai, the food tour in Bangkok, the hike in Op Luong National Park, the canal tour in Bangkok and the dinner reservations at B Samcook in Chiang Mai (possibly the best meal we have ever had!) and the dinner cruise in Bangkok.
Honestly, there was not one single experience that we had on this trip where we were even remotely disappointed or felt let down. We ended every day saying ‘wow what an incredible day’. I’ve travelled enough to know how unusual that is!

Hotel Reviews
Nouvo City Hotel
Bangkok

Loved the location of this hotel. We were in the old town so the area was fascinating to walk around. All felt very authentic. We could walk to the river to catch the public transport boat and tons of restaurants around.

Authenticity & Character
Location
Cleanliness & Comfort
The FloatHouse River Kwai
Chang Wat Kanchanaburi

Such a unique location - on the river. The room was unbelievable - and the views from our porch, especially as the sun set with the lights twinkling was beautiful. Lovely restaurant too - good breaky and dinner.

Authenticity & Character
Location
Right on the River Kwai! Literally!
Cleanliness & Comfort
Sriwilai Sukhothai Resort & Spa
Sukhothai

Absolutely stunning hotel! Pool area was gorgeous and our room was beautiful! Great breakfast too.

Location
Located by a field and a ruin that we could just walk to… and close to the Historical Park.
Staff
Cleanliness & Comfort
Farinda Resort & Pool Villa
Chom Thong

The family that runs this hotel is beyond delightful! So kind and helpful, offering great service. I think it might be hard to stay here if you didn’t have transportation but we did. The pool was lovely and the room very comfortable. A lovely breakfast and beautiful grounds!

Authenticity & Character
Staff
Cleanliness & Comfort
Bella Nara Chiang Mai
Chiang Mai

Great location, lovely rooms, very pleasant staff! Buffet breakfast was also great.

Location
Easy to get to the old city, but nice and quiet!
Staff
Super kind and always smiling!
Cleanliness & Comfort
Activity Reviews
Evening: B Samcook Home16
Evening: B Samcook Home16
Chiang Mai

Probably the best meal we have ever had! And he was incredibly personable and interesting, spending time with every table!

National Parks, Temples and Villages Tribes
National Parks, Temples and Villages Tribes
Chiang Mai

We really enjoyed the hike through the rice fields and into the areas with the village tribes. It was beautiful and really interesting.

Trek the Monks’ Trail to Wat Pha Lat & Doi Suthep
Trek the Monks’ Trail to Wat Pha Lat & Doi Suthep
Chiang Mai

This was a beautiful hike up to Wat Pha Lat and also one of our favourite temples. It was just so beautiful and in such a serene, nature-filled spot. We drove the rest of the way up Doi Suthep but were really glad we had hiked the first part.

Guides, Drivers and Staff
Naa was so knowledgeable and really told us a lot about the history and culture of what we were seeing!
Mama noi Thai Cookery School
Mama noi Thai Cookery School
Chiang Mai

Such a great day!!! The staff was incredible - funny, entertaining and taught us a lot about Thai food! And it was all delicious!

Local specialist: George Game

Amazing time in Vietnam
Vietnam | Dec 21 - Dec 30, 2025

M
Melody B.
Newark, NJ | Reviewed on Dec 30, 2025
When our family decided to travel to Vietnam we had no particular knowledge of the country. We read the reviews of Kimkim and were very impressed so we contacted Long and requested that he design our trip. We are so glad we made this decision. The vacation was amazing - well planned and well executed. Long was attentive and responsive throughout our stay. The hotels were lovely and the excursions really fun. Our sons especially enjoyed the Vespa food tour. If you are planning a trip to this... Read more

When our family decided to travel to Vietnam we had no particular knowledge of the country. We read the reviews of Kimkim and were very impressed so we contacted Long and requested that he design our trip. We are so glad we made this decision. The vacation was amazing - well planned and well executed. Long was attentive and responsive throughout our stay. The hotels were lovely and the excursions really fun. Our sons especially enjoyed the Vespa food tour. If you are planning a trip to this beautiful country KimKim is an excellent choice.

Hotel Review
Little Oasis Hoi An

We enjoyed our stay. The hotel is lovely and the employees are welcoming. The rooms are spacious and the hotel is well located.

Authenticity & Character
Location
Easy access to the heart of Hoi An.
Staff
Very attentive and welcoming
Cleanliness & Comfort
Local specialist: Long Dao

My wife and I booked our trip to Rio for our honeymoon
Brazil | Dec 8 - Dec 20, 2025

J
joseph h.
Chicago, IL | Reviewed on Dec 30, 2025
My wife and I booked our trip to Rio for our Honeymoon through KimKim. We appreciated the flexibility with scheduling our stay and excursions. We especially enjoyed our Samba class, cooking class, and boat tours. Our tour guide Marcelo was very knowledgeable about the area and spoke English fluently which was great. Read more

My wife and I booked our trip to Rio for our Honeymoon through KimKim. We appreciated the flexibility with scheduling our stay and excursions. We especially enjoyed our Samba class, cooking class, and boat tours. Our tour guide Marcelo was very knowledgeable about the area and spoke English fluently which was great.

Hotel Reviews
Bucaneiro Búzios
Búzios
Authenticity & Character
Breakfast/food was very mediocre. Room was fine but nothing special.
Location
Bit of a walk to the boardwalk but pretty nice. Most hotels were further.
Staff
Cleanliness & Comfort
Pousada Naturália
Angra dos Reis

This Pousada was great. It felt very authentic and quaint. The room was lovely and had a great view. There was a coffee break we enjoyed each day with tasty treats and the breakfast was also well supplied with homemade local food.

Authenticity & Character
Location
Location was so-so. You had to walk quite a bit to get to the good restaurants and the dock.
Staff
Cleanliness & Comfort
Windsor Plaza Copacabana
Rio de Janeiro

Windsor Plaza was fine. We stayed a few nights in a room facing the main street, and a few nights facing the side street. The main street room was pretty loud and we preferred the side street room. Dining options were nice and location was convenient. We had dinner there one night and room service another and both were decent. Main complaint was the construction. We had at least 10 power outages from the work. They had to shut down 2/3 elevators for most of our stay which meant taking the stairs several times.

Authenticity & Character
No character. Just a cheap basic room.
Location
Pretty close to the water and some shopping/restaurants but also not that safe.
Staff
Staff were very friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Cooking Class in Rio de Janeiro
Cooking Class in Rio de Janeiro
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Samba Class
Samba Class
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Dec 30, 2025

Hi Joseph
Thank you very much for your review. I appreciate your trust and wish you all the best.

Great trip- thanks to Michael and KimKim
Colombia | Dec 19 - Dec 29, 2025

Chaitanya
Chaitanya A.
Waltham, MA | Reviewed on Dec 30, 2025
Michael was fantastic throughout: he educated me on Colombia during booking, was always responsive, adapted to my needs. During the trip, he supported me throughout during any need. He was proactive. I'd highly recommend KimKim to all travelers. Read more

Michael was fantastic throughout: he educated me on Colombia during booking, was always responsive, adapted to my needs. During the trip, he supported me throughout during any need. He was proactive.

I'd highly recommend KimKim to all travelers.

Hotel Reviews
Hotel Boutique La Artillería
Cartagena

No wifi or choppy wifi, super tiny bathrooms. Fantastic location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa de Isabella, a Kali Hotel
Santa Marta
Authenticity & Character
Location
Best location!!
Staff
Cleanliness & Comfort
Hotel Salento Real Eje Cafetero
Salento
Authenticity & Character
Location
Staff
No english
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Dec 31, 2025

Hi Chaitanya,
Thank you very much for the kind review and your trust. I’m really glad to hear that you felt well supported throughout both the planning process and the trip itself – that’s exactly what we aim for.
I also appreciate your hotel feedback. Insights like these are very helpful and allow us to fine-tune future trips even better.
All the best, and it would be a pleasure to help again anytime.
Greetings from Colombia,
Michael & The Chaska Tours Team

Chilean Patagonia Adventure
Patagonia | Dec 13 - Dec 23, 2025

C
Caroline C.
Dallas, TX | Reviewed on Dec 30, 2025
We didn't have much time to put in detailed planning for our upcoming Patagonia trip, and KimKim ended up being an incredible solution - the local guide Erin was extremely knowledgeable and saved countless research hours for us deciding where to go and what to do. Plus the seamlessness of having all bookings and transfers handled by them made things very simple. We did the Chilean side, stayed at Patagonia Camp which was incredible in terms of guides for the hikes, service and food. French... Read more

We didn't have much time to put in detailed planning for our upcoming Patagonia trip, and KimKim ended up being an incredible solution - the local guide Erin was extremely knowledgeable and saved countless research hours for us deciding where to go and what to do. Plus the seamlessness of having all bookings and transfers handled by them made things very simple. We did the Chilean side, stayed at Patagonia Camp which was incredible in terms of guides for the hikes, service and food. French Valley hike was not to be missed. We would not have thought to do an Estancia tour in Puerto Natales ourselves, which turned out to be a highlight of the trip - horseback riding and seeing sheepherding!

Hotel Reviews
Altiplanico Puerto Natales
Natales

Decent stay, not too much character but clean and simple.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel says hot tub but it is not readily available.
Patagonia Camp
Torres del Paine

Perfect if you want to feel pampered without feeling sterile or luxury devoid of character. And like you're joining a warm community that still gives you privacy. The cost is well worth it, especially given the cost of the other all-inclusive stays in Patagonia.

Authenticity & Character
Boutique-feeling, premium food and drink, and accommodations were rustic luxury - perfect ambiance.
Location
Although it is outside the official park, it has its own lands you can hike exclusively.
Staff
Welcoming, helpful, attentive but not overly so.
Cleanliness & Comfort
Yurts are very premium feeling.
Activity Reviews
Downtown Santiago Walking Food Tour
Downtown Santiago Walking Food Tour
Santiago

LOVED our guide Eddie! He was incredibly knowledgeable about history, culture, food, and everything in between. The neighborhoods we walked through were great. The food stops along the way were solid, some better than others and we only tried 3 things.

Quality of Experience
I would make a suggestion - add more variety of food items so that we can try more things especially since this is billed as a food tour and due to the high price point. Split the portion sizes among couples, etc. do help people not be full.
Guides, Drivers and Staff
Day trip to Viña del Mar & Valparaiso + Bodegas RE winery stop
Day trip to Viña del Mar & Valparaiso + Bodegas RE winery stop
Patagonia

Great way to see a bit of Chilean wineries, Valparaiso and Vina del Mar all in one day without our own car! It is a lot of time in the car, but well planned.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Patagonia

Make time for this visit if you pass through Puerto Natales! The horseback ride is a must - it's an incredible array of scenery and the horses are delightful. Fun boatride through fjords. The lamb lunch, sheepherding and shearing demonstrations were all spectacular.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park | All Inclusive Patagonia Camp
Torres del Paine National Park | All Inclusive Patagonia Camp
Torres del Paine

Please see my review in the hotel section.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

I loved Bilbao, the cooking class was except...
Spain | Dec 19 - Dec 29, 2025

D
Donna B.
Atlanta, GA | Reviewed on Dec 30, 2025
I loved Bilbao, the cooking class was exceptional!!! The town was great. The restaurants were delicious. The hotel was very good and the location was super.
The Guggenheim Museum was great
San Sebastián- again the food was fantastic. The hotel was great. The walk along the El Camino was totally rained out so he just drove us around instead, but he was super sweet. ( it was actually going to be a pretty rugged walk and he brought walking sticks.- my suggestion would be to let people... Read more

I loved Bilbao, the cooking class was exceptional!!! The town was great. The restaurants were delicious. The hotel was very good and the location was super.
The Guggenheim Museum was great

San Sebastián- again the food was fantastic. The hotel was great. The walk along the El Camino was totally rained out so he just drove us around instead, but he was super sweet. ( it was actually going to be a pretty rugged walk and he brought walking sticks.- my suggestion would be to let people know that we’re sort of climbing over a little mountain and that hiking shoes are preferable and that we do get muddy.

The old town was really fun. The food and beverage tour in old town was wonderful. It was the same Guide as the day before when he took us to his village instead of us walking.

Santander- hotel was grand and elegant.
The tour to the cave and the medieval village was fun the museum and the walking on the water was beautiful and relaxing.

The food there was very different but equally as good.

Thank you for all your hard work.
It was wonderful having the private transfers between locations and airports. Everyone was kind and punctual.

Thank you for putting together a wonderful trip for us.

I’ll definitely be using you again.

Thank you so much and Happy New Year

Hotel Reviews
Eurostars Hotel Real
Santander
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The view from my balcony was breathtaking of the mountains in the bay sailboat the sunrise, the sunset, and everything. The classic the elevator was very special
Catalonia Donosti
San Sebastián

I loved the hotel except a very weird small like mold in my bathroom. The staff , food , the view from the room , of the city, mountains and Bay was special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The smell in the bathroom
Hotel Ercilla de Bilbao
Bilbao, Bizkaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Coraima Yañez

Overall positive
Morocco | Dec 20 - Dec 28, 2025

R
Robyn F.
Memphis, TN | Reviewed on Dec 30, 2025
Our city guides Sayed and Hicham were excellent and our driver Mo was top notch and such a trooper despite weather issues that created challenging driving conditions and that added significant travel times to our trip. We did feel like some of the tour stops felt as if they were designed to get us to buy things from specific vendors. It would have been preferable for us to identify items we were interested in and/or to request this service. Read more

Our city guides Sayed and Hicham were excellent and our driver Mo was top notch and such a trooper despite weather issues that created challenging driving conditions and that added significant travel times to our trip. We did feel like some of the tour stops felt as if they were designed to get us to buy things from specific vendors. It would have been preferable for us to identify items we were interested in and/or to request this service.

Hotel Reviews
Riad La Croix Berbère
Marrakech

Nice rooms and welcoming staff, particularly the younger man on the night staff - he was friendly and helpful.

Authenticity & Character
Location
Excellent location in the old city center
Staff
Cleanliness & Comfort
Kasbah Tiziri
Kelaat Mgouna

Michelle and her team were great. The Kasbah was lovely. I wish we were able to go when there was warmer weather so that we could enjoy the courtyard more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga

Gorgeous setting and we stayed warm despite the cold.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Farouzi Fes
Fes

This Riad was lovely and the Riad staff was amazing. Great breakfast options as well. We really enjoyed our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fes to Merzouga via Ifraine and Azrou -  Camel Trek to Desert Camp
Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp
Morocco

Due to road closures in the middle Atlas mountains, we had to take an alternative route to get to Merzouga which added four hours to our already long drive, so we were late to arrive and had to take a truck into the camp. Our driver Mo was amazing during the bad weather and the additional delays. The staff at the desert camp arranged for us to have the camel ride experience in the morning as we went to see the sunrise and helped us set up a quad bike/atv experience in the dunes, which was a lot of fun. The desert camp itself is beautiful and I would highly recommend.

Merzouga to Dades Valley Via Todgha Gorge
Merzouga to Dades Valley Via Todgha Gorge
Morocco

The drive was pretty and we enjoyed the Gorge but we did not enjoy the walking tour beforehand. The tour guide was really nice but there wasn't much to see and it really felt like we walked through a crumbling town to get to a place to sell us rugs. But also wanted another opportunity to talk about how great our driver Mo was.

Guided Tour of Fes
Guided Tour of Fes
Fes

Our guide was excellent. We felt a little pressured at the mosaic cooperative, although their process was interesting and the products were cool and they said you didn't have to buy anything, we felt somewhat like we needed to and that we weren't prepared to have a good idea what any of the items should cost.

Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

Hicham was a great guide who shared a lot of interesting information about the history of Morocco and Marrakech.

Private Cooking Class w/ Souk Tour
Private Cooking Class w/ Souk Tour
Morocco

Nawal was a wonderful host and teacher. It was delightful to be invited into her home and all of the food items were delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Nawal, her daughter and our driver Ahmed was also great.
Local specialist: Nihad Hammi

Trip description
Sweden | Dec 20 - Dec 28, 2025

C
Celine L.
Seattle, WA | Reviewed on Dec 30, 2025
Kadri was very helpful with organizing our trip to Sweden. We were late getting our trip dates finalized but Kadri was still able to create an itinerary of places for us to stay as well as the various activities we wanted to do! Everything worked out great with no issues at all! Everyone at Kim Kim was very responsive and we'd use their services again! Thank you Kadri! Read more

Kadri was very helpful with organizing our trip to Sweden. We were late getting our trip dates finalized but Kadri was still able to create an itinerary of places for us to stay as well as the various activities we wanted to do! Everything worked out great with no issues at all! Everyone at Kim Kim was very responsive and we'd use their services again! Thank you Kadri!

Hotel Reviews
Aurora River Camp Glass igloos
Kiruna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Kiruna
Kiruna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Comfort Hotel Arlanda Airport Terminal
Stockholm-
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stockholm Private Panoramic Tour
Stockholm Private Panoramic Tour
Stockholm
Quality of Experience
Guides, Drivers and Staff
Transport
Husky Morning Tour
Husky Morning Tour
Kiruna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Lights Tour with Photographer Guide
Northern Lights Tour with Photographer Guide
Kiruna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kadri Talvik
Kadri
Kadri Talvik
Local specialist in Norway | Replied on Jan 02, 2026

Hi Celine!

Thank you so much for the wonderful review! It was a pleasure helping you plan your trip to Sweden, and I’m so glad everything worked out smoothly. I truly appreciate your flexibility during the planning process and your kind words about our team. I’d be delighted to help you again with a future trip—thank you for choosing Kimkim!

Best wishes,
Kadri

Christmas Market Tour!
Germany | Dec 5 - Dec 15, 2025

Jill
Jill G.
Atlanta, GA | Reviewed on Dec 30, 2025
We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change. Read more

We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change.

Hotel Reviews
Cocoon Salzburg
Salzburg

This is a newer hotel that is very nice. We appreciated some of their sustainability efforts. The staff were efficient and kind. The bar/restaurant in the hotel was enjoyable; it had seasonal cocktails in the evenings and a delicious breakfast in the morning. The location of this hotel was nice because it was so close to the train station, but it was a little far of a walk to get to the markets and activities in the city center. It might have been nice to be a little closer to the city center.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Würzburger Hof 4*
Würzburg

This hotel was nice, and the staff were very kind. It was a good location close to the train station and within easy walking distance to the market. The breakfast was wonderful! The only problem we had was that the hotel was VERY warm inside, and the only option we had to adjust the temperature was to open a window. This made it a challenge to keep the room at a steady and comfortable temperature and there was a lot of activity and street noise at night, which kept us awake sometimes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean and nice, but the heat was turned up way too high, and there was no way (that we could find) to turn it down. I believe the temperature outside during our stay was unexpectedly unseasonably warm, so this may have been a factor.
Hotel Opera
Munich

Very nice hotel in a quieter location, but close to the subway and fairly easy walking distance to the markets. The staff were kind and helpful. There is a nice little coffee shop and bakery less than a block away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

We didn't really have an emergency, but we had to call for assistance once when we first arrived in Munich. Our flight arrived an hour early, so we waited for our ride, but even after our scheduled arrival time, we didn't see anyone or hear from anyone. So after waiting 90 minutes, I called for help, and she was able to get in touch with the driver and find out he was on his way, just running a bit behind. She was very helpful and got an answer quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
Apple Strudel & Prezel cooking class incl. dinner & music
Apple Strudel & Prezel cooking class incl. dinner & music
Salzburg

We frequently participate in cooking classes when we travel, and this was one of the best we have ever participated in. The instructor was fun and clear, and the recipes were easy and delicious. We also appreciated how the class was set up and provided a group lunch at the end; this created opportunities to socialize with the other participants and make new friends! After class, I emailed the school, and they sent me copies of the recipes so I could easily remake them at home!

Quality of Experience
Guides, Drivers and Staff
Transport
It was a bit of a walk from our hotel, and we had a little difficulty finding it.
At leisure : the Salzburg Christmas market
At leisure : the Salzburg Christmas market
Salzburg

This was one of our favorite Christmas Markets of the entire trip! An amazing violinist was playing when we first arrived, and the music could be heard throughout the market. It really added to the holiday atmosphere and felt so festive!

Quality of Experience
Guides, Drivers and Staff
Transport
It was a bit of a far walk from our hotel.
Munich Food tour
Munich Food tour
Munich

We loved meeting our guide, Andrea. In addition to taking us to some great places and sharing delicious local food with us, she shared interesting information about the city and pointed out places we could return to on our own during our stay in Munich.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Dec 31, 2025

Dear Jill,

Thank you so much for your nice comment! This means a lot to me!

I'm so happy you enjoyed your trip!

I take in consideration each of your comments to help us improving ourselves!

Once again thank you for your nice words, it was great to work with you and I would be happy to assist you for another trip in the futur!

Best,
Lucie

Excellent experience
Norway | Dec 15 - Dec 23, 2025

Linda
Linda D.
Los Angeles, CA | Reviewed on Dec 30, 2025
We cannot say enough good things about kimkim and our experience. Taylor was amazing and the pre-planning and getting us ready. Then while we are in Norway, Maria handled everything effortlessly. When we arrived in Tromso, the hotel was not up to snuff and Maria upgraded us to a better hotel free of charge and the whole thing was dealt with in a matter of a couple of hours. We unfortunately did not get to see the northern lights, but that was no fault of kimkim‘s. We were unable to attend... Read more

We cannot say enough good things about kimkim and our experience. Taylor was amazing and the pre-planning and getting us ready. Then while we are in Norway, Maria handled everything effortlessly. When we arrived in Tromso, the hotel was not up to snuff and Maria upgraded us to a better hotel free of charge and the whole thing was dealt with in a matter of a couple of hours.

We unfortunately did not get to see the northern lights, but that was no fault of kimkim‘s. We were unable to attend one of our activities to see the lights because of Heather‘s conditions and we’re promptly refunding the money as well as given $150 dining credit to enjoy a night out instead of the planned excursion.

The only feedback I do have regarding that experience, is that apparently the lights were visible the first night we were in Trom zone. I think it would be smart for Kim Tim to communicate with the hotels and let them know to wake up the residence that are there to see the lights. We gladly would have gotten up to see them. Also, perhaps more options on seeing the lights. Like we heard about Van trips that will chase the lights all the way to Finland if necessary.

Overall, I would give kimkim a 9.9 out of 10 . They were excellent and we will definitely use them again.

Hotel Reviews
Home Hotel Bryggen
Bergen

Very comfortable beds and a various spacious room. The biggest one we had. Also, in a great location to walk to the Christmas market and the seaside and the shops and restaurants.

Authenticity & Character
Location
Centrally located and not loud even though it’s close to the center of
Staff
There was one worker at the bar who gave my friend an alcoholic cider when she asked for a nonalcoholic. There may have been a little bit of a language barrier, so I don’t think it was really intentional or anything, but it could’ve been dangerous for my friend because she’s allergic to alcohol. She also didn’t really apologize after we told her what happened.
Cleanliness & Comfort
Clarion Collection Hotel Aurora
Tromsø

This hotel was beautiful, and the beds were far more comfortable. They offered breakfast dinner and Fika, which was amazing. Their room was very quiet and we were able to control the temperature which was great. The windows opened so this helped us cool it down when needed after running the heater. The staff was very accommodating and the shared dining areas were beautiful.

Authenticity & Character
Beautiful decorations, and the food was authentic
Location
Right by all of the shops and
Staff
Very warm and helpful
Cleanliness & Comfort
Scandic Ishavshotel
Tromsø

Unfortunately, this hotel was not good. The beds were super uncomfortable, the room was very hot with no way to regulate the temperature except a small fan that was left in the closet. It was very loud and the staff was not able to do anything except all for us a very hard board to put under the mattress which did not help. We did not stay at this hotel.

Authenticity & Character
It wasn’t unattractive Building and not as nice as the other ones we stayed in
Location
The location was the only thing that was good about it. It was right by the city center.
Staff
They were not able to solve our mattress issue or the heat in the room
Cleanliness & Comfort
Karl Johan Hotel
Oslo

This hotel was charming and located right next to the Christmas markets which we loved. Great location to walk around the city as well. We were able to walk to the resistance museum and too many restaurants and other attractions. The beds were comfortable, and the staff was very accommodating and

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything was spotless in our room, and the beds were comfortable
Activity Reviews
Depart Norway
Depart Norway
Norway

Our driver was on time and we got to the airport with no

Quality of Experience
Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

I tend to get C6 so I was afraid to sit inside so my friend and I sat on the upper deck for about 20 minutes until we started to freeze. Fortunately it is very very smooth and I did not get seasick at all. It is about a two hour ride each way, but it is beautiful and I highly recommend it.

Quality of Experience
There should be more of a summer activity and should not be recommended when the visitor center is closed. It is very cold there in the winter and it can be a little bit challenging when not a lot of things are open. We ended up wandering around the grocery store too kill Hime until we can get back on the boat.
Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Bergen

This Christmas market is huge! Over 90 stalls. It gets very crowded though so I would definitely try to either go right when it opens or when it’s closer to closing time.

Quality of Experience
Self-Guided Bergen Exploration
Self-Guided Bergen Exploration
Bergen

We absolutely love Bergen. It’s a very cute city. It’s further south so the sun stays out longer in the winter. Lots of good restaurants and shops and the people are super friend

Quality of Experience
Northern Lights Hunt by Boat
Northern Lights Hunt by Boat
Tromsø

This was canceled due to hazardous conditions, and we did the cable car thing

Reindeer Feeding & Sámi Culture Experience
Reindeer Feeding & Sámi Culture Experience
Tromsø

This was another great experience. It was very cold, but walking around with the reindeer helped to warm us up. They were fun to hang out with, they have interesting personalities. Definitely not as friendly as the sled dogs they only care about food.😆

Quality of Experience
The women who were explaining that Sami culture were very, very nice and knowledgeable, and it was interesting to learn everything
Food
Guides, Drivers and Staff
Transport
We had to wait a bit for the bus on the way home and it got cold
Fjellheisen Cable Car Ticket
Fjellheisen Cable Car Ticket
Tromsø

We decided to add this on ourselves when our cruise was canceled. We did not get to see the lights, but we enjoy the ride up to the top and the café was nice to have a coffee

Quality of Experience
Northern Lights Husky Experience with Dinner
Northern Lights Husky Experience with Dinner
Tromsø

I loved this so much. I am a huge dog lover so getting to pet all the dogs was amazing. Unfortunately, we did not get to see the northern lights, but the experience was awesome. That guides are very knowledgeable and very friendly and made it a great experience. We also enjoyed the meal and the roasted marshmallows. You get to spend a lot of time with the dogs, which is really nice.

Quality of Experience
The whole experience was very welcoming and fun and we got a lot of times to spend petting the dogs
Food
Guides, Drivers and Staff
The guides were very, very knowledgeable
Transport
The bus was comfortable and clean
Self-Guided Arctic Cathedral Visit
Self-Guided Arctic Cathedral Visit
Tromsø

I don’t remember visiting this cathedral, Raul unless it’s the one I already reviewed.

Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Tromsø

This was a smaller Christmas market than in Oslo, but it was still worth seeing. Tromso is a charming city

Quality of Experience
Self-Guided Tromsø Exploration
Self-Guided Tromsø Exploration
Norway

We loved walking around Tromso and we walked over the bridge to the cathedral, which was a great walk and a beautiful spot to visit

Quality of Experience
Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Oslo

We loved this Christmas market right across from our hotel. It was a great activity to kick off our trip.

Quality of Experience
Edvard Munch Museum in Oslo
Edvard Munch Museum in Oslo
Oslo

We ended up skipping this spot

Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo

We loved this food court and enjoyed a very nice meal and shopping here. This saw that we went to only had one person working, but she was super sweet and efficient and made a nice experience for us. Highly recommend visiting here to get some authentic food and a nice shopping

Quality of Experience
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

We went to the resistance museum, which was amazing and saw some really cool architecture and interesting parts of the city without having to walk that far from our hotel

Quality of Experience
Local specialist: Taylor Hook

Overall, the trip was planned well. There wer...
Costa Rica | Dec 16 - Dec 23, 2025

M
Malayannan S.
Dallas, TX | Reviewed on Dec 30, 2025
Overall, the trip was planned well. There were minor miscommunications. For certain events, the specific s were not clear. We had one driver for two days, he was okay, sometimes moody. The second driver was nice and friendly. The third one was outstanding, went out of his to show the Cities around. Very friendly, very communicative with the history and the overall site seeing places. I want to point out about a trip that was planned in this trip, mangrove boat tour. The itinerary mentioned... Read more

Overall, the trip was planned well. There were minor miscommunications. For certain events, the specific s were not clear. We had one driver for two days, he was okay, sometimes moody. The second driver was nice and friendly. The third one was outstanding, went out of his to show the Cities around. Very friendly, very communicative with the history and the overall site seeing places. I want to point out about a trip that was planned in this trip, mangrove boat tour. The itinerary mentioned that the lunch will be provided, in fact, they served lunch after the trip at 4:30pm. It was not acceptable, there were few of us with diabetes, it could have ended up in a disaster. Luckily we had some snacks with us. I wish for future travelers, these things should be sorted out and rectified.

Hotel Reviews
Costa Rica Marriott Hotel Hacienda Belen
San José

Well maintained hotel, close to the airport. Good choices of restaurants. Very clean as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ecotica
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde

Clean and nice. Close to other restaurants, easy to walk around the town area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

Well kept, clean, the staff were friendly and helpful. Good food as well.

Authenticity & Character
Location
Facilities were very nice.
Staff
Cleanliness & Comfort
Hilton Garden Inn Guanacaste Airport
Liberia

Good place to stay, close to the airport for convenience.

Authenticity & Character
Location
Yes
Staff
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jan 01, 2026
Hola Malayannan, Thank you very much for taking the time to share your feedback. We truly appreciate your honest and thoughtful comments, as they help us continue improving the quality of our services. We are pleased to hear that, overall, the trip was well planned and that you enjoyed working with our drivers, especially the one who went above and beyond in sharing local history, culture, and sightseeing highlights. Providing knowledgeable, friendly, and professional local support is very... Read more

Hola Malayannan,

Thank you very much for taking the time to share your feedback. We truly appreciate your honest and thoughtful comments, as they help us continue improving the quality of our services.

We are pleased to hear that, overall, the trip was well planned and that you enjoyed working with our drivers, especially the one who went above and beyond in sharing local history, culture, and sightseeing highlights. Providing knowledgeable, friendly, and professional local support is very important to us, and we are delighted that this made a positive impact on your experience.

At the same time, we sincerely regret any moments of miscommunication or lack of clarity regarding certain activities. Your comments have been carefully noted and shared with our team to ensure clearer communication and smoother coordination for future travelers.

Thank you again for traveling with Serendipity Adventures. It was truly a pleasure assisting with your Costa Rica journey, and we hope to have the opportunity to welcome you back in the future.

Thank you very much, Pura Vida!

Elena Mora
Serendipity Adventures Costa Rica

Two weeks in Japan
Japan | Nov 24 - Dec 8, 2025

Ashley
Ashley S.
Galveston, TX | Reviewed on Dec 30, 2025
My husband and I went to Japan for a little over two weeks to see the red maples and gold ginko leaves, and we were not disappointed! Claudia and her team did a wonderful job of making sure our vacation went smooth and helped arrange tours with excellent guides we adored. From Kiyo and Yuki for our Tokyo Tours to our Osaka food guide and our self-discovered Kobe Sake Guide (Kampai Sake Tours with Hiro), we had amazing and kind people showing us the culture and beauty of Japan. The hotel... Read more

My husband and I went to Japan for a little over two weeks to see the red maples and gold ginko leaves, and we were not disappointed! Claudia and her team did a wonderful job of making sure our vacation went smooth and helped arrange tours with excellent guides we adored. From Kiyo and Yuki for our Tokyo Tours to our Osaka food guide and our self-discovered Kobe Sake Guide (Kampai Sake Tours with Hiro), we had amazing and kind people showing us the culture and beauty of Japan. The hotel accommodations, especially those in Osaka and Kinosaki were great. Food recommendations and activities were also top notch. Thank you Claudia and team for your hard work and help— we had a lovely time!

Hotel Reviews
Nishimuraya Honkan
Kinosaki

A very expensive stay, but so worth the price! Keiseki meals, private in room baths and onsens, and kind/attentive staff makes this place super special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Twin Hotel Kyoto Hachijoguchi
Kyoto

Loved the ambiance of this hotel. Very calming and elegant. Location was a little far from Kyoto’s station, but not awful (10-15 min walk). The room was a little smaller than our other rooms, but was still very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Osaka Midosuji
Osaka

Beautiful hotel, large room, great location

Authenticity & Character
Location
Very convenient to train stations, nice area to be in
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto History and Culture
Kyoto History and Culture
Kyoto

Leo (Ryosuke — I think his name was), was previously a teacher, I believe, because his knowledge on history of landmarks in Kyoto was impeccable. We had a great time with him leading the way and saw beautiful places and learned a lot! He also took great pics!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Osaka Food Tour
Osaka Food Tour
Osaka

One of our favorite tours! The food was SO GOOD and I am convinced there is no way we would have found this place without our amazing guide! Thank you so much for the experience and all the great knowledge of Osaka and its food culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Akihabara Tour
Akihabara Tour
Tokyo

Yuki was so knowledgeable about the area and fun to spend the afternoon with. He and his colleague showed us all around akihabara, which otherwise would have been very overwhelming. He even was able to connect us to a great restaurant and make a reservation for us in Kobe later on our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the World of Ghibli and explore more of Tokyo!
Visit the World of Ghibli and explore more of Tokyo!
Tokyo

Kiyo was so fun and lovely to hang out with! Really enjoyed all her knowledge and her amazing food recommendation in town.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Claudia Martinez Sierra

Adventure Awaits!
Costa Rica | Dec 18 - Dec 26, 2025

Genevieve
Genevieve T.
San Jose, CA | Reviewed on Dec 30, 2025
Adam (and team) was an amazing, thoughtful and thorough local specialist. He listened attentively to our goals & expectations and executed planning with precision.
We had hiccups with the car rental- overall probably the most disappointing/disruptive part. Ti-Fakara (waterfall) lodging was “ON POINT!” Second lodging was memorable for phenomenal(!!!) restaurant and grounds- room was “meh.” Last hotel was, “eek 😬… “ I think we were looking for a more authentic and intimate experience (like...
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Adam (and team) was an amazing, thoughtful and thorough local specialist. He listened attentively to our goals & expectations and executed planning with precision.
We had hiccups with the car rental- overall probably the most disappointing/disruptive part. Ti-Fakara (waterfall) lodging was “ON POINT!” Second lodging was memorable for phenomenal(!!!) restaurant and grounds- room was “meh.” Last hotel was, “eek 😬… “ I think we were looking for a more authentic and intimate experience (like Ti-Fakara)- maybe hard to do at this location? However, feedback is not to throw shade at the hard working people who are employed there- they were wonderful with what they have to work with.
The ADVENTURES were STANDOUTS! 💖Consistently Adam booked us with BEST outfits and guides- this was a steady experience across the various areas we traveled in Costa Rica. Quality guides, educated, committed, engaging and enthusiastic- the guides were overall just BEAUTIFUL people, inside and out- people who will not be forgotten, who genuinely love their jobs. The logistics were timed perfectly, managed and communicated seamlessly. As a family, the adventures of hiking in various areas, bird spotting, animal, botanical, frog, insect identification, zip lining, white water rafting, whale/dolphin watching, snorkeling, beach frolicking, sunset/moon/ star gazing, photography … are memories forever seared into our individual and collective hearts and minds. We desperately needed this time to reconnect and recalibrate within ourselves, each other and with the naturaleza.

Hotel Reviews
Leyenda Boutique Hotel and Spa
Hojancha Guanacaste

Needs an update and a thorough cleaning.

Authenticity & Character
I absolutely adored the Christmas entertainment- almost all Spanish songs. Beautiful musical entertainment the instrument playing and singing. Really special/unique. Songs bellowed into the rooms/suites/outdoor patios, drowning out road traffic. I felt this hotel was very tailored to the American traveler, I felt sad/disappointed as I really wanted to feel more “Costa Rica” and less of an American experience. Felt like a mainstream cheap American hotel, copy and pasted in Costa Rica. It was a cheaper version (in all ways) of the bougie resort down the street, which neither experience was wanted by our family.
Location
Location is physically right on main road. One can hear road traffic and smell gas/exhaust even at the back of the hotel.
Staff
Great restaurant staff. Evening night staff was particularly kind.
Cleanliness & Comfort
Trash from former occupants was left in room. Bathroom was not clean with thoroughness/care. Felt creepy/weird. Chose to wear sandals in shower and opted out of using jacuzzi. Patio was so beautiful- and once again under amplified with cheap, uncomfortable, faded (old) plastic table and chairs. It was such a STUNNING patio and to look out on the beautifully kept grounds watching and listening to the birds could have been even more memorable, cozy, authentic. It was challenging to get enough coffee stocked in room. Zero privacy from other guests. Rooms and patios echoed with various aged human activity.
Cloud Forest Lodge
Monteverde

This hotel stood out with its hiking grounds on site and its PHENOMENAL dining experience- breakfast and dinner. I am not a vegetarian or vegan and their menu was so inclusive and inspiring, I chose a vegetarian option one of the nights- probably my most memorable vacation meal.

Authenticity & Character
Room felt like a slightly upgraded dorm room. With limited toilet paper, and wanting us to throw toilet paper in trash, access to a bidet would be a thoughtful touch. I desperately wanted a more “Tico” experience- traditional rocking chairs would be a beautiful touch to the sprawling deck.
Location
Remote- limited opportunity to explore the town- almost required dine-in at restaurant (which wasn’t a “bad thing,” just got “spendy,” but worth it!) However, great opportunity for rooftop bonfire, landscape views, sunset and star gazing!
Staff
Addressed above. Wait and Restaurant staff was top-notch.
Cleanliness & Comfort
Chillier than expected- no heater- limited blankets. Traveled with carry-on, limited space for warm clothing, had to get creative. It was fine. Curious toilet paper practices, could be cozier. BEAUTIFUL soaps and lotion. We upgraded room, in exchange we received a massively huge bathroom with vapid space- it was really “strange,” design-wise. Deck/Patio could embrace more ambiance as it is stunning and has amazing potential- it does have a coziness, which could inspire guests to linger with morning coffee, etc. In room coffee access was also very limited/scarce.
Ti-fakara Boutique Hotel
La Fortuna

Beautiful up to date inspiring room, quaint, secluded, with rainforest experience- lots of birds, sloth and monkey spotting. LOVELY breakfast dining, nice dinner experience- service staff had warm and kind hospitality. Awesome night time guided walk, attentive staff. Walking distance to Fortuna Waterfall. Overall, BEST lodging experience.

Authenticity & Character
Small, quaint, simple, attentive, good attention to detail, good quality of facilities and grounds! Ti-Fakara seems to understand what they have to offer and embrace it with simplicity and authenticity- not over-reaching- trying to be something they can’t, understanding there is a lot of competition and they offer a unique slice of experience.
Location
Away from downtown, walkable distance to Fortuna Waterfall, surrounded by rainforest.
Staff
Reception staff (Esther), wait staff (Antonio), electricians/maintenance and cleaning staff were particular standouts.
Cleanliness & Comfort
Rooms were so thoughtfully cleaned! So appreciative of the care put into the rooms.
Activity Reviews
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

Everyone was very friendly and the views were beautiful. Also, a very informative nature walk with Alex. Would visit again.

Quality of Experience
See above
Guides, Drivers and Staff
See above
Transport
Private Boat Seaside Adventure (Seasonal)
Private Boat Seaside Adventure (Seasonal)
Sámara

Ok- next to the white water rafting… this experience might take the “gold star.” We were SO FORTUNATE to have Christopher as our guide once again, so he knew our family. He had a lovely crew. Josué and Yosuel (sp?). We had the most BEAUTIFUL experience and hands-down the best Christmas day of my life. Dolphins, whales, sea turtles, fish, invertebrates, coral reef. Snorkeling was top-notch and we tried out different locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Beaches Around Sámara
Explore the Beaches Around Sámara
Sámara

Really beautiful tropical experience. So many tourists. 😂

Quality of Experience
Setting. Landscape.
Werner Sauter Biological Reserve Hike
Werner Sauter Biological Reserve Hike
Sámara

Christopher was a great guide. Great to be exposed to the land/botanical landscape of the “dry side” of the rainforest. Fun to get out, exercise, break a sweat and to be taught local knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Río Balsa Whitewater Rafting Adventure
Río Balsa Whitewater Rafting Adventure
Arenal/La Fortuna

Maybe our best/most fond Costa Rica adventure… on par with the Arenal hike.

Quality of Experience
Food
LOVED the family style (all guides, all tourists and restaurant together as one) feel of this TRADITIONAL Costa Rican meal after whitewater rafting. A special memory!
Guides, Drivers and Staff
We especially loved that Jorge was with us from pick up to drop off, meaning he was ALSO our white water rafting rover guide. He was spectacular! 🌟 Driver was knowledgeable of roads and very safe. Vehicle was comfortable.
Transport
Teamwork between drive and guide. Good knowledge of roads.
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal/La Fortuna

Herson was just the BEST guide. We saw so much and were provided so much knowledge and wisdom of the land. Beautiful views. Great exercise. Ecotermales was nice. Super touristy- as was everything in Fortuna. Glad we went in the evening. Meal was delicious. Staff seemed somewhat annoyed/exhausted of tourists. 😂

Quality of Experience
The hike of Arenal with Herson.
Guides, Drivers and Staff
Knowledgeable and Engaging. Wanting to teach.
Transport
Nice vehicle, knowledge of roads, safe driving.
Self-Guided Hike to La Fortuna Waterfall
Self-Guided Hike to La Fortuna Waterfall
Arenal/La Fortuna

Go early. Huge amounts of tourists. Staff seemed annoyed.

Quality of Experience
The beauty and power of waterfall and walk down and up masked any other “curiosity.”
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Dec 30, 2025

Thank you so much for the review, G! 🙌

I couldn’t agree more—Tifakara is truly a gem 💎, and I’m so glad you enjoyed your time there!

I agree, we have the best team, and I'm so glad we were able to assist you every step of the way from the planning process, booking team, and in-trip support!

Your feedback is incredibly helpful for future travelers, and I apologize for the issue with the car rental. We really appreciate you sharing that—it helps us continue improving the experience for everyone 😊

I hope to see you on a future adventure! 🙌

Marcela was amazing and instrumental our Child adventure!!...
Chile | Dec 18 - Dec 27, 2025

rosario
rosario v.
Newark, NJ | Reviewed on Dec 30, 2025
Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family... Read more

Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family member came and in less than 4 days from our arrival Marcela quickly adapted and helped us make all of the travel arrangements with the flights saving us time, money and making it hassle free , we are so grateful to Marcela and the KimKim.com staff for our amazing travel adventure that went without any issues over 10 days and varius regions : Santiago, Puerto Monnt, Puerto Natales, Valparaiso , Torres del Paine to Puerto Varas- we did kayaking, ride and beer, hiking around volcanoes all lifetime memories we will never forget!! Thank you.

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

Rooms where clean, the temperature in the rooms was not able to be controlled and the window open a slight bite to let air in thankfully, the staff was professional.

Authenticity & Character
Location
Cr
Staff
Cleanliness & Comfort
Hotel Ladera
Providencia

Great central location wthe comfortable very clean beautiful rooms and friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valparaíso & Wine Tour - Private
Valparaíso & Wine Tour - Private
Santiago

Cami was an excellent guide, incredibly knowledgeable!!

Quality of Experience
Ty
Guides, Drivers and Staff
Transport
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

Sebastian was an excellent guide for this adventure!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bike & Beer
Bike & Beer
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking on Reloncaví Fjord
Kayaking on Reloncaví Fjord
Puerto Varas
Quality of Experience
By
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Farewell
EcoCamp Wildlife Safari Farewell
Chile
Quality of Experience
Fr
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Sunday
EcoCamp Wildlife Safari Sunday
Torres del Paine
Quality of Experience
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Wednesday & Saturday
EcoCamp Wildlife Safari Wednesday & Saturday
Torres del Paine

The best way to experience Torres del Paine!!! Amazing staff, food , accommodations. Everyone here is very passionate about where they work and serve- amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Everyone is passionate about their work and keeping everyone safe and having the very best experience!
Transport
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Dec 30, 2025

Hola Rosario,
Thank you so much for your review. It was a big pleasure meeting you, and I’m very happy to hear that you and your family enjoyed the trip.

I hope you’ll all be able to return to Chile soon, Lauren included, to discover new highlights such as the Atacama Desert, Easter Island, and our ski resorts.

Qué tengan un espléndido fin de año y espero saber de ustedes pronto,
Marcela

Second trip built on first ...
Portugal | Dec 27 - Dec 29, 2025

Rebecca and Russell
Rebecca and Russell F.
Princeton, NJ | Reviewed on Dec 30, 2025
This was the second trip to Portugal Coraima helped us plan. She spent a lot of time on the first trip helping me travel with my 80 year old father who has physical limitations. The second trip was effortless because she knew us, incorporated feedback and adjusted the logistics on our return trip to engage two 20-something sons. Shout out to our KimKim team… until next time. :0) Read more

This was the second trip to Portugal Coraima helped us plan. She spent a lot of time on the first trip helping me travel with my 80 year old father who has physical limitations. The second trip was effortless because she knew us, incorporated feedback and adjusted the logistics on our return trip to engage two 20-something sons. Shout out to our KimKim team… until next time. :0)

Hotel Review
PortoBay Marquês
Lisbon

Nice hotel, very attentive staff.

Authenticity & Character
Location
Close to Christmas market and nice neighborhood if you don’t want to be downtown. Easy access to roads for day trips.
Staff
Early check in with bags waiting on our room, attentive to small special requests.
Cleanliness & Comfort
Activity Reviews
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
Lisbon

Sintra is beautiful, drive to coast was interesting. Luis was a great tour guide- experienced, loves Portugal and the language, a natural teacher. He adjusted our plans to skip shopping for sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Van big enough to accommodate a wheelchair and 7 people with plenty of personal space.
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

Excellent tour guide- went out of his way to pick us up at hotel given we had a senior traveler, brought blankets for the cold, gave a tour of the tram 28 line but also took small detours to show us the neighborhoods, informative discussion sharing history and answering questions.

Quality of Experience
I
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez

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