Kimkim Trip Reviews

4.8
Based on 19,683 ratings
Read 19,683 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Liz was great to work with in planning our tr...
New Zealand | Mar 7 - Mar 20, 2026

V
Val K.
Minneapolis, MN | Reviewed on Mar 26, 2026
Liz was great to work with in planning our trip to New Zealand! She was very responsive and got back to us quickly when we had questions or needed guidance. She was knowledgeable and able to give us suggestions and options. I know she was very busy, but she always gave me the feeling that we were her most important clients. I loved working with her! Read more

Liz was great to work with in planning our trip to New Zealand! She was very responsive and got back to us quickly when we had questions or needed guidance. She was knowledgeable and able to give us suggestions and options. I know she was very busy, but she always gave me the feeling that we were her most important clients. I loved working with her!

Hotel Reviews
The Rees Hotel
Queenstown

A beautiful hotel with a great view. The breakfast buffet was wonderful, but I was surprised at how small the dining room was, so that people had to wait. One morning we were directed to a dining room on another floor, which was fine. I was disappointed that the walking trail to the central city was closed and we had to walk the highway sidewalk. We used the shuttle service to and from central city a number of times and luckily, we learned to make reservations. It was very timely and worked well. We had been told it would go to different locations in the city if needed, but that was not correct. But we made it work without any issues.

Authenticity & Character
Beautiful lobby and rooms.
Location
It was a 40-minute walk to the central city. The shuttle service was valuable.
Staff
Very courteous and helpful.
Cleanliness & Comfort
Kingsgate Hotel Te Anau
Te Anau

Upon arriving at this Hotel, it felt more like a Motel 6! It had no character, seemed old and outdated; there was not a patio or any place we could sit to enjoy company with our travel mates. There seemed to be a bar, but it appeared closed and very small. Our room was particularly dreary with a dark brown carpet that invited the belief that it was dirty. I did not feel comfortable stepping with my bare feet on the carpet. The whole building seemed old and outdated. The only plus for the hotel was the breakfast buffet which was very good. The front desk staff were not helpful, and even somewhat rude. I asked about the availability of coffee and maybe some fruit for our very early travels, and they told me to make coffee in my room (which was terrible) and to go to the grocery store before it closed! Maybe it was the tone in which they said it, but it bordered on being rude. Not helpful.

Authenticity & Character
Seemed old and run down.
Location
Good location on the lakeside street, but no lakeview - as we thought there would be.
Staff
See my comments above.
Cleanliness & Comfort
While the room was large enough, the condition of the room seemed run down.
Lime Tree Lodge
Wanaka

Unfortunately, because of a mistake with our hotel booking, we only had one night here. We noticed immediately that the property was for Sale. Which is rather concerning. The grounds were not well kept. Our room was pretty small and felt crowded. I liked having the patio where we could sit. The dining area was very nice, and we noted that all of the guests were scheduled around each other to allow for private dining at the one table. It was also awkward to get coffee, since it had to be prepared by the staff - not easily available. The breakfast itself was wonderful - we all liked it. The staff was very courteous - we enjoyed many aspects of the property. I don't see the second night where we had to relocate to the Edgewater Hotel! We liked this hotel very much!

Authenticity & Character
The overall character was good - it just seemed to need a little more care.
Location
It was not easily accessible to the city of Wanaka. it took us some time to get back and forth.
Staff
Very attentive
Cleanliness & Comfort
The room was rather small and seemed crowded.
The Hermitage Hotel
Mount Cook Village

This hotel was fantastic, with all of its amenities and the views! It was crowded at times, and we were not able to take advantage of the coffee shop and its patio. It took a little time for us to get familiar with the restaurants and need to make reservations. The breakfast buffet was great, and we did have dinner at the hotel one night - which was likely the most extensive buffet I have seen for options. Our room had a fantastic view of Mt. Cook - we loved it. It would have been nice to have a balcony to be able to sit outside and enjoy the view with a glass of wine.

Authenticity & Character
A modern hotel, but great amenities.
Location
The hotel was located close to the village, so that we could walk to the nearby sports bar and dining. We also walked to the nearby Hooker Valley trail - to walk as far as we could with the trail closed.
Staff
All of the staff members were very helpful and courteous.
Cleanliness & Comfort
Lake Brunner Eco Lodge

The Lodge has a lot of character and different room styles. The dining room and outdoor patio are lovely, with a nice fireplace in the dining room. We had thought the Lodge would be closer to the lake than it was, but it was just a short walk. It was very peaceful.

Authenticity & Character
This property is older, and shows some wear in places, but older character is very endearing.
Location
We walked to see the glow worms, only a short distance away. Also, there is a waterfall nearby.
Staff
Brenda and her staff were sweet and very helpful in recommending options of things to do.
Cleanliness & Comfort
I loved our room. It was very spacious and had a bay window looking out at the lake.
The Mayfair
Christchurch

This hotel has a great location, and the room was very clean and modern. We enjoyed the breakfast and our brief stay.

Authenticity & Character
Clean, comfortable and modern.
Location
It is central to the city and we were able to walk to parks and restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Onsen Hot Pools - 1 hour Indoor Soak.
Onsen Hot Pools - 1 hour Indoor Soak.
Queenstown (NZ)

The view from our private Hot Tub was excellent! The staff were courteous. The facility had a great spa feel to it and felt luxurious.

Quality of Experience
The view and the experience were relaxing and luxurious.
Guides, Drivers and Staff
Our driver from the Hot Pools to Queenstown was great
Transport
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

This activity turned out well, and we are grateful for the help of the travel agent the night before to be sure the wine tour did not prevent us from getting to our Hot Tub experience. The Wine tour driver was so courteous and was aware of our time crunch to get from the wine tour to the Hot Tub. He volunteered to drop us off directly at the Hot Tubs and make our schedule work. We are grateful for everyone working to make everything work together. The wine tour itself was interesting and a great way to see the communities near Queenstown and learn about the local wine industry. Our tour guide was excellent and told us a lot of facts about the community and the wine industry. The wineries were interesting and it was a nice way to spend the day.

Quality of Experience
The wineries we visited were beautiful
Food
The food was good, but not as tasty as I expected.
Guides, Drivers and Staff
Our tour driver was excellent! And so helpful.
Transport
The minibus was very comfortable.
Golf at Jacks Point Golf Course - 18 holes
Golf at Jacks Point Golf Course - 18 holes
Queenstown (NZ)

A beautiful golf course! The course was in great shape and the views were excellent. The staff was courteous, and the club house and dining patio were inviting. We enjoyed the day!

Quality of Experience
Guides, Drivers and Staff
Our drivers to and from the golf course were great! Very courteous and knowledgeable.
Transport
The drivers were on time, and the minivans were nice and clean.
Full-Day Jet-Boat Adventure & Funyak River Safari
Full-Day Jet-Boat Adventure & Funyak River Safari
Queenstown (NZ)

We were not expecting an hour bus drive from Queenstown, but it was a comfortable bus. We liked jet boat experience; it was something we had not done before. The boat driver was obviously an expert! We also enjoyed the funyaks - it was an exciting challenge to steer the boats clear of rocks and other boats. The directions of our funyak guide were at times confusing, but we made it without getting wet! It was an active experience, and I loved the views of the river and the mountains, along with the stories about the filming of the Lord of Rings.

Quality of Experience
The scenery was great
Food
The lunch provided was great! Much better than I expected.
Guides, Drivers and Staff
The jet boat driver was a professional. The funyak river guide was confusing at times in her communication of directions of where we should be going.
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

The gondola ride was great! It was not crowded, and we enjoyed the views from the dining room/bar with a couple of drinks.

Quality of Experience
Transport
Very nice gondolas
Te Anau to Queenstown Self Drive
Te Anau to Queenstown Self Drive
Te Anau

A nice drive.

Half Day Milford Track Giant Gate Guided Walk+Milford Cruise
Half Day Milford Track Giant Gate Guided Walk+Milford Cruise
Te Anau

The Guided Walk was longer than I anticipated, but it was a lovely walk! The group was larger than I expected also! There were 13 guests and the hiking guide. The waterfall at the end of the hike was great, and the hiking guide was also very good. The walk did seem a little rushed, but I know we were on a schedule to be able to make the Cruise. The Cruise was the favorite part of the activity. It was beautiful to see all of the waterfalls and the steep sides of the sound. The Cruise went further out into the open ocean than I expected. We saw dolphins as we came back into the sound - a real treat!

Quality of Experience
We liked the day of activities. Beautiful scenery!
Guides, Drivers and Staff
Our hiking guide was great - and the boat captain was also wonderful.
Transport
Welcome to Te Anau
Welcome to Te Anau
Te Anau

We don't know what this is.

Glacier Boat Trip -
Glacier Boat Trip -
Aoraki / Mount Cook Village

This trip was a dud! There were no icebergs floating and the glacier was not very recognizable because of all of the dirt. There was no calving of the glacier. Our guide did the best he could and was very knowledgeable. But after the boring 20 minute walk with 40 other people, and then some time in a boat with little to see - it seemed like a waste of time.

Quality of Experience
Guides, Drivers and Staff
Our boat driver/ guide was very knowledgeable and did a good job telling us about glaciers
Transport
The bus was very crowded.
Mt Cook & The Glaciers
Mt Cook & The Glaciers
New Zealand

We loved the helicopter experience. It was a first for all of us. We had an excellent pilot, and he was great at telling us interesting facts. Our scheduled flight was pushed back a half hour, and we were told to check in an hour before the trip. We waited around for 1 1/2 hours - which was not a great start to the experience.

Quality of Experience
We did land on a glacier, which is a great experience.
Guides, Drivers and Staff
Our pilot was great!
Transport
We had a new helicopter!
Local specialist: Liz Neal

Yulianna put together an amazing itinerary co...
Costa Rica | Mar 14 - Mar 20, 2026

D
Daniela O.
India | Reviewed on Mar 25, 2026
Yulianna put together an amazing itinerary covering San Jose, Jacó, Quepos, and La Fortuna/Arenal that flowed perfectly from start to finish. Every detail was thoughtfully planned. The right mix of adventure, relaxation, and local flavor at each stop.
I almost cancelled the hot springs in La Fortuna, and I'm so glad I didn't. It ended up being one of my favorite nights of the entire trip. Soaking in the warm volcanic waters.
Her recommendations were spot on and she was responsive and...
Read more

Yulianna put together an amazing itinerary covering San Jose, Jacó, Quepos, and La Fortuna/Arenal that flowed perfectly from start to finish. Every detail was thoughtfully planned. The right mix of adventure, relaxation, and local flavor at each stop.
I almost cancelled the hot springs in La Fortuna, and I'm so glad I didn't. It ended up being one of my favorite nights of the entire trip. Soaking in the warm volcanic waters.
Her recommendations were spot on and she was responsive and flexible throughout. If you want someone who truly knows Costa Rica, book with Yulianna. Pura vida! 🌿🌋

Hotel Reviews
Country Inn & Suites by Radisson, San Jose Aeropuerto
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham San José Herradura
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lavas Tacotal
Fortuna, San Carlos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villas Lirio
Quepos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Adventure with Snorkeling
Catamaran Adventure with Snorkeling
Manuel Antonio
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Zip Lining & Self-Guided Visit to La Fortuna Waterfall
Zip Lining & Self-Guided Visit to La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 26, 2026
Hola Daniela,
Thank you so much for your kind words!
It truly means a lot to hear that you enjoyed the journey through Costa Rica and that the flow of the itinerary felt just right from beginning to end.
I especially love hearing about the hot springs experience; those moments often become the most memorable, and I am so happy you decided to keep it and that it turned into one of your favorite nights.
It was a pleasure helping you plan this adventure, and I truly appreciate your trust,...
Read more

Hola Daniela,
Thank you so much for your kind words!
It truly means a lot to hear that you enjoyed the journey through Costa Rica and that the flow of the itinerary felt just right from beginning to end.
I especially love hearing about the hot springs experience; those moments often become the most memorable, and I am so happy you decided to keep it and that it turned into one of your favorite nights.
It was a pleasure helping you plan this adventure, and I truly appreciate your trust, flexibility, and enthusiasm along the way. Thank you again for letting me be part of your Costa Rica experience.
Pura vida! 🌿
Yuliana

We would highly recommend them.
Belize | Mar 17 - Mar 24, 2026

Linda
Linda C.
Norfolk, NE | Reviewed on Mar 25, 2026
We would like to thank the entire KimKim team who, in one way or another, took part in organizing and carrying out our Belize trip. Our trip could not have been more perfect, very well thought out and organized.
Our first driver, Geronimo, met us at the airport and drove us to Sweet Songs Jungle Lodge, where we had an unbelievable treehouse to stay in. This resort was so wonderful with many, many amenities. We enjoyed our local guides, who clearly love what they do, and shared so much...
Read more

We would like to thank the entire KimKim team who, in one way or another, took part in organizing and carrying out our Belize trip. Our trip could not have been more perfect, very well thought out and organized.
Our first driver, Geronimo, met us at the airport and drove us to Sweet Songs Jungle Lodge, where we had an unbelievable treehouse to stay in. This resort was so wonderful with many, many amenities. We enjoyed our local guides, who clearly love what they do, and shared so much information with us. Rudy Neal was an exceptional guide and made our tour to Caracol Mayan Ruins a wonderful experience. Our second guide, Rene, took us on a wonderful hike through the Bocawina Mayflower Natural Reserve and then drove us to Belize City to catch the ferry to San Pedro. We were met at the San Pedro Ferry depot and driven to our accommodations at the Sunset Caribe. What a lovely condo, beautifully appointed, private, quiet, and very relaxing. We did a beautiful snorkeling tour of the coral reef at Hol Chan Nature Reserve.
KimKim planned everything so well, we could just sit back and enjoy. We would highly recommend them.

Local specialist: Esteban Tittaferrante
Esteban
Esteban Tittaferrante
Local specialist in La Antigua Guatemala, Guatemala, Central America | Replied on Mar 27, 2026
Dear Linda, Thank you so much for taking the time to share such a thoughtful and detailed review of your trip. Reading your message truly made my day. I’m so happy to hear that everything came together seamlessly and that you were able to fully relax and enjoy Belize. It sounds like you had a very special experience—from your stay in the treehouse at Sweet Songs Jungle Lodge to exploring Caracol with Rudy, hiking through Bocawina with Rene, and ending with those peaceful days in San Pedro.... Read more

Dear Linda,

Thank you so much for taking the time to share such a thoughtful and detailed review of your trip. Reading your message truly made my day.

I’m so happy to hear that everything came together seamlessly and that you were able to fully relax and enjoy Belize. It sounds like you had a very special experience—from your stay in the treehouse at Sweet Songs Jungle Lodge to exploring Caracol with Rudy, hiking through Bocawina with Rene, and ending with those peaceful days in San Pedro. What a beautiful journey.

I’ll be sure to pass along your kind words to Geronimo, Rudy, Rene, and the rest of the team—they’ll be thrilled to know they made such a positive impact on your trip.

It was truly a pleasure helping you plan this adventure, and I’m so grateful for your trust in us. Whenever you’re ready for your next trip, I’d love to help create something just as memorable.

Warmest regards,
Esteban

Tour do Portugal!
Portugal | Mar 11 - Mar 24, 2026

Drew
Drew O.
Seattle, WA | Reviewed on Mar 25, 2026
Really overall an amazing 2 week trip with many wonderful experiences. The knowledge and support from the Kimkim team was impeccable and took so much stress away from travel. The Kim team seemed to think of just about everything. Our trip seemed to ratchet up at every stop. We began in Lisbon to get settle and oriented. The balance of tour and free time was important. Great guides. Next by train Coimbra added more about history, the university and town. The trip to Aveiro was... Read more

Really overall an amazing 2 week trip with many wonderful experiences. The knowledge and support from the Kimkim team was impeccable and took so much stress away from travel. The Kim team seemed to think of just about everything.

Our trip seemed to ratchet up at every stop. We began in Lisbon to get settle and oriented. The balance of tour and free time was important. Great guides.

Next by train Coimbra added more about history, the university and town. The trip to Aveiro was interesting and the guide superb. However, we could pass on this one and replace with a trip to Conigriba to see the Roman ruins.

Another train to Porto with enough free time to see much of the city. A fabulous guide (university professor) the next day helped us really understand the history of the area. The highlight of the trip was the next day to the Duoro valley - the driver/guide took us to a winery, maybe the best lunch we had for the entire trip on a hilltop, a ride down the Duoro river and back to another winery. Felt really special even though this was our largest group (7).

The drive to Sintra was the right choice versus a couple different trains. A whirlwind tour of three palaces the next day was good although we wish we had a more knowledgeable guide. (There are certified guides in Portugal who must study for 3 years, take tests, etc. ).

Cascais was amazing and another highlight in itself. The guide the next day was wonderful with a trip to the coast (Cabo da Roca - end of the world AKA western most point in Europe) and took us to a small local beach not far”on the tour” which may only be known by locals.

Transfers were all seamless. Thank you

Accommodations all had breakfast included:
Lisbon we booked ourselves - Ivens Hotel with a wonderful restaurant attached
Coimbra - Quinta das Lagrimas - hotel needs some updating but the former Michelin star restaurant was a nice surprise
Porto - Menina Colina Guesthouse was our favorite with an amazing room and hosts. Wanted to live in for a month
Sintra Marmóris Palace with the best view of all - Sintra and the moorish castle . Very accommodating and wine and cheese (and Fado!) in the afternoon
Cascais - Pergola hotel has beautiful grounds although the room was the most basic on the trip. Breakfast was excellent although we did not dine in the restaurant - too many better choices!

Hotel Reviews
Pergola Boutique Hotel
Cascais

Beautiful grounds and wonderful staff. Breakfast was great. However, room was the smallest and most basic. In addition, while it did overlook the garden, it also overlooked the restaurant which plays music and is fairly loud until 11pm. Might have been better in a room facing the back. Also, room was on the second floor so might be tough for some climbing stairs and carrying luggage

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sintra Marmoris Palace
Sintra

Very unique place, short walk to town. Staff amazingly helpful. Wine and cheese in the afternoon with Fado one day. We had a suite with external access. Quite. Beautiful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Menina Colina Guesthouse
Porto

Highlight of our trip. Amazing location, quiet. Staff were super.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Quinta das Lágrimas
Coimbra

Hotel in need of updating. Long walk to room and from room to dining. The grounds and gardens are pretty special. Not an easy place to walk from or to the town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
30 year old carpet (it appeared) and might need a deep clean of the rooms
The Ivens, Autograph Collection
Lisbon

Fantastic hotel with the best restaurant attached. Breakfast was the best of the entire trip.

Authenticity & Character
Right in a neighborhood but also quite
Location
Staff
Tanya at Rocco was fantastic
Cleanliness & Comfort
Activity Reviews
Explore Cascais & Beyond – Cascais & Cabo da Roca
Explore Cascais & Beyond – Cascais & Cabo da Roca
Cascais

Certified guide, another Luís, who was fantastic, great driver, even took us to an local beach

Quality of Experience
Guides, Drivers and Staff
Transport
Sintra's Royal Treasures - QueLuz, Pena & National Palace
Sintra's Royal Treasures - QueLuz, Pena & National Palace
Sintra

The palaces were wonderful. This trip wears the only one without a certified (by Portugal) guide. The guide was very nice but seemed to be filling in for his son in law In addition, entrance fees were apparently not included for two locations despite assurances we had already paid. Kimkim was great in refunding rapidly. Thank you.

Quality of Experience
The palaces were amazing. Would be a 5 star with a more knowledgeable guide.
Guides, Drivers and Staff
Luis was extremely nice and helpful. Knowledge was not to the level expected.
Transport
Douro Valley Day Trip with Wine Tastings & River Cruise
Douro Valley Day Trip with Wine Tastings & River Cruise
Porto

Can we give more than 5 stars? Best overall day in Portugal. Ended up joining a wine club and could have spent a few days there. Wine liver paradise. So scenic!

Quality of Experience
Food
Amazing lunch! One of the best meals we had
Guides, Drivers and Staff
David was excellent as driver
Transport
Self-Guided Vila Nova de Gaia Port Lodges
Self-Guided Vila Nova de Gaia Port Lodges
Porto

Walked down to the Nova Gaia and toured the Calem Lodge. Best view of Porto from across the river.

Quality of Experience
Did this the day we arrived
Private City Highlights Walk
Private City Highlights Walk
Porto

Got a lay of the town. Great certified guide

Quality of Experience
Guides, Drivers and Staff
Ana was wonderful, informative and helpful
Portugal’s Little Venice: A Day in Aveiro & the Colorful Coast
Portugal’s Little Venice: A Day in Aveiro & the Colorful Coast
Coimbra

Guide was excellent. Experience was mixed at best. Aveiro is a very nice town. Highlight were the salt ponds and seeing the workers up close, Costa Nova (although empty this time of year). The town and canals not really worth it. The “gondolas” don’t go anywhere and the canals don’t even connect.

Quality of Experience
Food
Really just had a coffee
Guides, Drivers and Staff
Learned a lot from Eva
Transport
Private Joanina Library & University of Coimbra Visit
Private Joanina Library & University of Coimbra Visit
Coimbra

Certified guide. Really interesting regarding the university. The guide was a graduate.

Quality of Experience
Guides, Drivers and Staff
Eva was very knowledgeable
Transport
We took a taxi to the starting location. Would have been a 45-60 min walk from hotel and mostly uphill
Self-Guided Viewpoints Adventure
Self-Guided Viewpoints Adventure
Lisbon

Needed downtime and exploration. Added the convent de Carmo Which was amazing

Quality of Experience
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

Pretty fun and good to be sitting. Saw a ton of the city we might not have otherwise.

Quality of Experience
Guides, Drivers and Staff
Catolina was very fun (from Chile)
Transport
Tad bumping but fun
São Jorge Castle Visit
São Jorge Castle Visit
Lisbon

Certified guide, Rui, was excellent. Lot of walking and stapes but really helped to orient to place and history

Quality of Experience
Guides, Drivers and Staff
Rui was wonderful
Local specialist: Coraima Yañez

A golden trip around the Golden Triangle
India | Mar 8 - Mar 22, 2026

Adam
Adam W.
Chicago, IL | Reviewed on Mar 25, 2026
We are so pleased with our visit arranged by Active India. Everyone with whom we interacted was kind, responsive, and knowledgeable. When we first approached KimKim and Active India, we had a broad idea of what we wanted to do during our trip. Ravi helped refine our itinerary with several iterations, throughout which he showed great patience. This was a quality that we observed during our entire trip by everyone, including our guides Nadim (Delhi), Dheeraj (Agra), and Surya (Jaipur).... Read more

We are so pleased with our visit arranged by Active India. Everyone with whom we interacted was kind, responsive, and knowledgeable. When we first approached KimKim and Active India, we had a broad idea of what we wanted to do during our trip. Ravi helped refine our itinerary with several iterations, throughout which he showed great patience. This was a quality that we observed during our entire trip by everyone, including our guides Nadim (Delhi), Dheeraj (Agra), and Surya (Jaipur). Together, they made sure that we got the most out of our trip to the Golden Triangle. Our driver, Mr. Chandan, was prompt, efficient, and always in control. We appreciated the communication through WhatsApp during our entire trip. The team even went out of their way to include some birthday treats for my wife, which made her day even more special. There is a lot in India that can overwhelm Western travelers on their first visit, but thanks to Active India, we are already thinking about future trips to explore other parts of this fascinating country.

Local specialist: Ravi Tickoo

Great Iceland Trip
Iceland | Mar 7 - Mar 14, 2026

H
Henrique C.
Miami, FL | Reviewed on Mar 25, 2026
Gummy was an excelente guide. His planning was perfect and the hotels he reserved were as good as expected. Highlights include the snowmobile ride, the glacier cave excursion (he provided a services that takes you by car straight to the caves instead of walking) and the Reykjavik walking food tour. I definitely recommend using KimKim for an Iceland trip Read more

Gummy was an excelente guide. His planning was perfect and the hotels he reserved were as good as expected. Highlights include the snowmobile ride, the glacier cave excursion (he provided a services that takes you by car straight to the caves instead of walking) and the Reykjavik walking food tour.

I definitely recommend using KimKim for an Iceland trip

Hotel Reviews
Sand Hotel by Keahotels
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Klaustur
Kirkjubæjarklaustur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rangá
Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Búðir
Búðir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alda Hotel Reykjavík
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Mar 25, 2026

Thank you very much for the kind review Henrique, I am happy your trip was such a success.
Ice caves are always my favorite too, they're just so beautiful!

I do hope we'll see you in Iceland again. There's still so much to discover

All the best
Gummi

Costa Rica amazing
Costa Rica | Mar 4 - Mar 19, 2026

KLAUS
KLAUS A.
Bon Air, VA | Reviewed on Mar 25, 2026
Yuliana did an excellent job transforming our wishes and expectations for our Costa Rica trip into great activities and hotels. All her recommendations were spot on and overall we had a wonderful experience. Read more

Yuliana did an excellent job transforming our wishes and expectations for our Costa Rica trip into great activities and hotels. All her recommendations were spot on and overall we had a wonderful experience.

Hotel Reviews
Corcovado Wilderness Lodge by SCP
Drake Bay

Staying in this resort is an incredible experience on its own merit. It is located next to the national park. You cannot reach it unless by boat. We took a private road trip to the port near Sierpe and from there a met the hotel team. Then a beautiful river ride (2h stopping along to observe animals) and final ocean ride to hotel beach (30m). On the way back we took a 30m boat ride to Drake bay and 30m to the Drake airport back to San Jose to our international flight same day. All of it organized by the hotel, impeccable planning and execution. The hotel borders the national park and has beautiful beaches of its own. There are many nature and eco activities to be done here. There are 2 restaurants all great, one with stunning view of the pacific. We had a regular bungalow and was excellent. Thank you LUIZ at the restaurant for tables with beautiful views and MARISA and SOL at front desk and coordination of everything including our perfect return trip. In this resort everyone of their staff is focused on a delightful and awesome experience for all their guests.

Authenticity & Character
Beautiful, we had birds and other animals
Location
Tremendous location with beach, forest, animals
Staff
Top experience
Cleanliness & Comfort
Good performance. We had a minor issue and informed the management, who was receptive to fixing this.
Hotel La Mariposa
Manuel Antonio

The views from the top of the hill down to the ocean are stunning. Very good restaurant and pool with same great views. Front desk staff not as friendly (not even a smile upon arrival) as we learned to expect in Costa Rica, including a discussion due to a disappointing lack of room cleaning on the first day (had to call at 3:30pm to clean room, though we had been out of it since 7:00am on our activity). The restaurant staff was great, thank you to JOHN and MAGALY for getting us an awesome view table twice. The hotel is relatively far from the beautiful beach below, hotel offers rides 4x/daily (walking is 25min down and 40min up if you are fit - which is what we did - also taxi is $10).

Authenticity & Character
Good layout, with great views from everywhere
Location
Stunning views
Staff
Restaurant staff great, front-desk staff lacking manners and customer orientation
Cleanliness & Comfort
Somehow they missed cleaning our room first day, but otherwise OK
Lomas del Volcán
Fortuna

A beautiful bungalow hotel located within its own park, with jacuzzi overlooking the forest/mountain. Plenty of animals around the wonderfully manicured gardens. Very good food and drink options. Quiet, and isolated from the town. Great pool. GIORGIOLINA at the front desk was wonderful, providing us with the mountain view bungalow we thought we were getting (but some miscommunication between the travel agent and the hotel prevented us to have that on first night). Spending time here was a blessing immersion into the Arenal park forest setting.

Authenticity & Character
Though a modern facility, the bungalows are immersed into the park
Location
Within its own incredible forest park.
Staff
Competent and very friendly front desk
Cleanliness & Comfort
Excellent facilities
Cariblue Beach & Jungle Resort
South Puerto Viejo

Great resort, across the street from the beautiful beach. Pool opened 24h with a good happy hour. They have a restaurant right on the beach, we had dinner there everyday given the beautiful view and atmosphere. Water filters conveniently placed around the property. Competent staff and friendly front desk. Beautiful forest/garden setting embedded around the rooms.

Authenticity & Character
Beautiful garden everywhere, with ancient trees
Location
Across the street from the beautiful beach
Staff
Competent
Cleanliness & Comfort
Very good
Valverde Glamping & Ecolodge

The location of the Valverde is excellent, with beautiful river views, including from the open dining room. Our bedroom was better than a glamping experience, as we had a hotel style room with a very large bathroom and AC. What made the greatest difference was the awesome staff attention to details and extreme friendliness. We felt truly welcome. Thank you to manager RONNY and restaurant team and captain JASON. This hotel offer guided trips to the park multiple times of day, with their own boat, super convenient. This was a simple hotel but had an interesting character being directly on the river and a great attentive staff.

Authenticity & Character
In the middle of the jungle
Location
Great river views, including animals, open dining room to the river
Staff
Super friendly and attentive!
Cleanliness & Comfort
A simple but very competent hotel experience
Activity Reviews
Isla del Caño Snorkeling Tour
Isla del Caño Snorkeling Tour
Costa Rica

This tour was programmed by our Corcovado Wilderness Lodge and it was better than expected. RALPH was our lead along with STEPHEN captain. On the way to the island, the captain spotted a number of boats circling and he promptly headed a bit out of our way to check it out. What a great decision, because we came to a female humpback whale and her calf playing around. SUPER! The snorkel was great, we saw 3 species of turtles, a giant manta-ray (another further out excursion from the snorkel site, AWESOME!) and innumerous fishes. The water is not the most clear, but good enough. There were many boats around, including divers below, so we followed our leader around to avoid them. Still a great experience and included short stop at the island.

Quality of Experience
Whale, Manta-ray, multiple turtle species made this a top excursion
Guides, Drivers and Staff
Great guide and captain
Transport
The resort has dedicated boats that anchor right off the secluded beach
San Pedrillo Ranger Station Guided Hike
San Pedrillo Ranger Station Guided Hike
Costa Rica

This tour was programmed by our hotel Corcovado Wildness Lodge, and it was great. TIDI was a great guide. We hiked through the jungle and along beaches and along the beach. Many animals and birds around and a very beautiful forest and coast. Unfortunately we did not get to the waterfall because some members of the group became tired.

Quality of Experience
Just gorgeous forest and coast
Guides, Drivers and Staff
Great guide
Transport
We walked from the lodge
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

This was hosted by Tucane Tours. The guide was just average, based on our previous guides, but we did get to see some birds and monkeys and sloth. This park is very beautiful, lush forest and breathtaking ocean side, with an isthmus connecting two wonderful beaches. At the end of the regular tour we decided to stay behind at the park (optional) and hiked the trail at the end of the beaches

Quality of Experience
Beautiful park and beaches
Guides, Drivers and Staff
Transport
Río Celeste & Tenorio Volcano Rainforest Hike with Lunch
Río Celeste & Tenorio Volcano Rainforest Hike with Lunch
Arenal/La Fortuna

This trip was hosted by North Adventures again and it was excellent. Our guide BYRON was very knowledgeable and attentive. We were luckily the only ones on this activity, so it was perfect logistics. This visit is an amazing display of nature, when 2 rivers meet and due to the drastic Ph change causes Alumina Silicate particles to expand and thus reflect blue light. We did also hike through the Tenorio volcano park and saw many birds and animals. This was an incredible tour, and though far from La Fortuna, it is definitely worth it.

Quality of Experience
Unique experience in the world
Food
Better than the usual Costa Rica fare
Guides, Drivers and Staff
Great
Transport
Just us, so lots of flexibility
San Jose - Tortuguero
San Jose - Tortuguero
Costa Rica

NOTE: This rating is based on all the transports we had by Exploradores Outdoors, not just this one. On this trip there were 2 parts, the first bringing us from S. Jose to their bus hub, not very eventful, as leader Roberto could not even muster a "good morning" at pick-up, and spent most of the time on his phone, with some occasional comment where we are and making jokes at the expense of clients. After a basic lunch, taking us from the hub to the port where we joined a boat to our final destination, we were led by CARLA. She was very entertaining and provided a lot of useful and insightful information about banana growing and harvest. The boat trip was good, passing through the beautiful jungle. It was not guided, just transport. This poor rating is based on further issues we experienced with Exploradores Outdoors: they overcrowded the buses (not a small group as advertised, but packed us like sardines with 20+ people), so needless to say it took forever for each guest to be delivered to their hotel. In one case we arrived 3.5 hours later than the estimated time.

Quality of Experience
Too many people on the bus (20+)
Food
Lunch was OK
Guides, Drivers and Staff
Clearly one guide (Carla) better than the other
Transport
Overcrowding, delays going around their hub, unloading/re-loading luggage, too many deliveries causing the time to arrive at destination to explode
El Silencio Trails & Mistico Hanging Bridges
El Silencio Trails & Mistico Hanging Bridges
Arenal/La Fortuna

This was a double tour from North Adventures. First we hiked in the Arenal volcano park, great tour with the very experienced Marlon guide. Identified sloths and many birds. The park setting is very beautiful with forests and mountains. Second we went to the Mistico park site with the exciting hanging bridges. Here again our very experience guide Marlon identified many birds and animals, as we hiked through the forest. We were lucky that the volcano was clear of clouds so we had a picture perfect experience with the mountain.

Quality of Experience
Beautiful parks
Food
Basic Costa Rican options
Guides, Drivers and Staff
Great experienced guide
Transport
Pick up and return on schedule and limited to 6
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

We wanted to experience the hot springs and booked this event in the evening. The food buffet was very extensive. We were lucky to have a driver to ourselves, as we chose to leave earlier than scheduled. Maybe a daily event would have been better for us, so we could see more. But it was great to relax in the hot pools after a long journey.

Quality of Experience
Hot springs are nice but not amazing
Guides, Drivers and Staff
Good driver, on time
Transport
Private so we had flexible time to go back to hotel
Guided Hike in Cahuita National Park
Guided Hike in Cahuita National Park
Puerto Viejo de Talamanca

This is a very beautiful park. The tour was excellent, we saw many birds (too many to list) and animals (sloth, snake, monkeys). Our guide was great and even ventured on beautiful locations before entering the park that where remarkable. We hiked all the way to the tip and spend there another 30min swimming.

Quality of Experience
Great park and animals
Food
Basic Costa Rican options for lunch
Guides, Drivers and Staff
Excellent guide
Transport
We were picked up (group of 6) and delivered to guide on a timely basis
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero

This tour (or better, multiple tours) are arranged by our Valverde Lodge, with their own boat and hired guide. Ronny was great at managing everything and captain Jason and guide Jairo. This made the Valverde location a great choice, as it was very convenient to join to join early tours. The hotel also offered regular trips (5min) to the Tortuguero town, as we were down the river. We felt great being in a quiet place with river views, but also able to join the lively town as we wanted. In the tour we saw a lot of birds (too many to list) and other animals, including 2 types of monkeys, sloths and cayman.

Quality of Experience
Many animals
Guides, Drivers and Staff
Very good
Transport
Lodge private boat restricted to people of the hotel
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 25, 2026

Hello Klaus,

Thank you so much for your kind words. It truly means a lot to know that I was able to bring your vision for Costa Rica to life in a way that matched your expectations. I am so happy to hear you enjoyed the activities and hotels, those thoughtful details always make such a difference in the overall experience.

It was a pleasure helping you plan this journey, and I am grateful you trusted me with your trip. I hope Costa Rica left you with beautiful memories, and I would love to assist you again whenever you are ready for your next adventure.

Pura Vida!
Yuliana

Our dream trip
Thailand | Feb 22 - Mar 5, 2026

B
Beatrix K.
Budapest, Hungary | Reviewed on Mar 25, 2026
We would like to thank the entire Kimkim team who, in one way or another, took part in organizing and carrying out our dream trip. Our journey could not have been more perfect. It was characterized by excellent organization throughout, and we felt safe at all times. Everywhere we went, people were kind to us. We would especially like to thank the guides, who clearly love what they do and shared fascinating information with us at every stop. Special thanks to Minah for always being... Read more

We would like to thank the entire Kimkim team who, in one way or another, took part in organizing and carrying out our dream trip. Our journey could not have been more perfect. It was characterized by excellent organization throughout, and we felt safe at all times.

Everywhere we went, people were kind to us. We would especially like to thank the guides, who clearly love what they do and shared fascinating information with us at every stop. Special thanks to Minah for always being available, ensuring that any issues were resolved and no question went unanswered.

Thailand will forever remain in our hearts, and it was the Kimkim team who made this trip truly unforgettable.

Bence&Beatrix

Hotel Reviews
Ayara Kamala Resort
Phuket

Incredible setting, every detail in the hotel was perfectly thought out. We were amazed by the views and the luxury.

Authenticity & Character
Location
Staff
The staff is conscientious, helpful, and very friendly; however, there were too few of them for too many guests, which put a lot of pressure on the team.
Cleanliness & Comfort
Khum Phaya Resort & Spa Centara Boutique Collection

Our time at the hotel was spent in a beautiful setting. We were amazed by the “jungle” atmosphere. The breakfast was wonderful, with a plentiful and fresh selection.

Authenticity & Character
Location
The hotel is located away from the city center, but the surroundings offer a calm and peaceful atmosphere.
Staff
Cleanliness & Comfort
The Moment
Bangkok

A beautiful hotel, modern and clean. Everyone was very kind to us, and we were completely satisfied. The breakfasts had a wonderful atmosphere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore the Koh Phi Phi By Speedboat
Explore the Koh Phi Phi By Speedboat
Phuket

We had a wonderful day, visiting beautiful places. The island tour was very well organized, and I loved swimming together with small fish.

Quality of Experience
Food
There were many of us eating at a buffet restaurant, so we had to queue quite a bit. The food wasn’t particularly tasty, but everyone could still find something to their liking.
Guides, Drivers and Staff
Transport
Tiger Kingdom Chiang Mai
Tiger Kingdom Chiang Mai
Chiang Mai

It was an amazing experience to be up close with the tigers. We felt a bit sorry for the animals because they were kept in strict enclosures (of course, we understand why). It was a once-in-a-lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Living Green Elephant Sanctuary Experience - Full Day
Living Green Elephant Sanctuary Experience - Full Day
Chiang Mai

We probably spent our favorite day here. We were happy with how the caretakers treated the elephants. It was exciting and unforgettable. Maki has a really great style; we loved the way he talked about the elephants and the staff's work.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
White temple, Blue Temple, Black Museum and Long Neck Karen Village.
White temple, Blue Temple, Black Museum and Long Neck Karen Village.
Thailand

The White Temple amazed us—it was one of our most fulfilling days. We really enjoyed the temple tour and got to experience new cultures in the village of the long-necked women.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chiang Mai Temple Local Street Food Tour
Chiang Mai Temple Local Street Food Tour
Chiang Mai

Chiang Mai offered us different experiences. We enjoyed delicious food and were glad to try dishes from the local vendors.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring the Ancient Ayutthaya
Exploring the Ancient Ayutthaya
Thailand

I loved the atmosphere of the place; it was wonderful. Completely different from Bangkok—calmer, quieter, and a more nature-connected experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Bangkok Spiritual Encounter
Bangkok Spiritual Encounter
Bangkok

We had a full and exciting day, visiting incredible places. Monks, a long boat tour—it felt like we had stepped into another world. It was truly a wonderful start to our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Minah Trinh

Monika has so much patience.
New Zealand | Mar 10 - Mar 24, 2026

Haley
Haley L.
Denver, CO | Reviewed on Mar 25, 2026
Monika has so much patience. I was back and forth about everything and a terrible bother to her. She took it all in stride and eased all my concerns with a practiced ease. She thought of EVERYTHING. It was wonderful to have such a detailed plan with the perfect amount of freedom/flexibility built in. A wonderful balance of fast and slow. Kimkim did a great job pairing us up with Monika. Having everything available on the app once we arrived was very useful as well. Read more

Monika has so much patience. I was back and forth about everything and a terrible bother to her. She took it all in stride and eased all my concerns with a practiced ease. She thought of EVERYTHING. It was wonderful to have such a detailed plan with the perfect amount of freedom/flexibility built in. A wonderful balance of fast and slow.

Kimkim did a great job pairing us up with Monika. Having everything available on the app once we arrived was very useful as well.

Hotel Reviews
PurePod Central Otago (Taima)
Authenticity & Character
Is it inside, is it outside? You don’t really know. The artistry of it is incredible. It’s the epitome of outdoor luxury. And the food hamper was absolutely delicious.
Location
Complete privacy in a beautiful and open area. Central Otago is a place I want to return to as well.
Cleanliness & Comfort
Everything was spotless and clean. Every little luxury was thought of. There Wes even rain gear at the car park to keep you dry for the walk up.
Shakespeare B&B
Te Anau
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean but not very comfortable. The walls were too thin (I heard the neighboring room’s conversations) and the bed was a bowl.
Wanaka Springs Lodge
Wanaka

Very cute and comfortable place.

Authenticity & Character
I loved the lawn and the deck area. It created a sense of oasis.
Location
Staff
I never met any of the staff but I wasn’t put off by that at all. It was weird to have people doing lawn maintenance well before checkout though. It ruined any feeling of privacy since there is the giant sliding glass door. I’m not sure how regular of an occurrence that is though.
Cleanliness & Comfort
I really appreciated the heat lamps as well as the overall layout in the bathroom.
Mt Cook Lodge & Motels
Canterbury

It was a hotel. Nothing special and that’s okay.

Authenticity & Character
This place had no character and the rooms were poorly laid out.
Location
Staff
Cleanliness & Comfort
The shower floor didn’t drain well so the water went up around the toilet in just a couple minutes. Then there was no bathroom fan so the room smelled like musty toilet water the whole time we were there. Also, they maintain control of he thermostat at the front desk so when we woke up cold in the middle of the night we had to call to negotiate upping the room temps.
The Grange Boutique B & B and Motel
Christchurch

The people running this B&B were so kind and welcoming! I’m incredibly grateful for their patience dealing with our disoriented, jet lagged selves.

Authenticity & Character
The antiques were gorgeous and they added something special to the place you wouldn’t get anywhere else.
Location
There are so many options within walking distance for fun things to do and places to eat.
Staff
Cleanliness & Comfort
The Headwaters Eco Lodge - Glenorchy
Glenorchy

I really don’t know how to describe the level of this place. Their sustainability efforts are remarkable, the staff are a joy to be around and the food was delectable. Absolute favorite of all the places we stayed.

Authenticity & Character
Their efforts are something you just need to see for yourself. They put a lot of work into this place and it shows.
Location
Glenorchy is a cute little town and the possibilities for adventure there are endless.
Staff
Everyone was genuinely kind and seemed just as happy to be there as the guests.
Cleanliness & Comfort
The bedding was extra soft and the lighting gave the room the perfect level of coziness.
Activity Reviews
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

The glowworm caves were magical. Using red lights instead of the bright white for cave features in the way in could have helped our eyes adjust to the dark better and would have improved the experience. I loved the lack of cell phones and the request for silence. It made the experience a lot more memorable. I would have appreciated more time to read all of the info signs that are up everywhere and enjoy the put part of the cave. I felt very rushed and a bit like cattle being herded.

Quality of Experience
Quality of Experience
Walk the famous Milford track and cruise on Milford Sound
Walk the famous Milford track and cruise on Milford Sound
Te Anau

Cruising the Milford Sound wasn’t really our cup of tea. It’s a beautiful fjord, but the boats were overcrowded and moved too quickly to really allow us to soak it in. It felt more like a cell phone photography tour than anything special. Everywhere we tried to just exist and enjoy the ride for a while, someone else's phone ended up in our faces as they tried to get their perfect photo. It did have a small magical moment where the boat got close enough to the falls to get everyone very very wet. It was chilly so everyone (except my husband and I) ran for shelter. We loved the feel of the water and the seclusion it allowed. It was well worth being cold. Just for that moment, I’d recommend doing it once especially if you have limited mobility. The little walk was lovely though and I really enjoyed learning so much about the local plant life. Our guide for that was a joy to be around and really seemed to have a wealth of knowledge to share. She tried her best to make it a memorable experience for us. Also, the lunches were delicious and well balanced!

Quality of Experience
Food
The provided lunch was simple yet flavorful and had lots of snacks for munching on throughout the day.
Guides, Drivers and Staff
Transport
It was fun to learn things along the way in and I felt very comfortable with the driving ability of our guide.
Big Sky Stargazing -outdoor stargazing tour
Big Sky Stargazing -outdoor stargazing tour
Aoraki / Mount Cook Village

Our stargazing tour in Mt Cook was surprisingly spectacular. We actually dropped it from our trip and re-added it after more consideration. It turned out to be one of our favorite activities. The guides were knowledgeable and fun to interact with. It was truly a surreal experience I’d recommend to anyone and everyone.

Quality of Experience
Guides, Drivers and Staff
The amount of knowledge our guide has was astounding. I could have stayed another 2 hours and just listened to him explain things. On top of that he had a wonderful sense of humor so I was often warmed from within by laughter.
Banks Track 3 days- 2 nights option - first day
Banks Track 3 days- 2 nights option - first day
New Zealand

The Banks Track was a delight! It felt like walking through several different worlds. We did the quicker paced option which was a perfect taste of the area. I’d love to return for a full meal…or 2…or 3.

Quality of Experience
The views are stunning. The huts are well loved and eclectic.
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 25, 2026

Hi Haley,

Thank you so much for your kind words—it truly means a lot! 😊

I’m so glad you had such a special trip and that it struck the right balance for you. It sounds like you experienced some incredible moments (and what a bonus with the aurora—so lucky!).

Wishing you many more amazing adventures ahead and lots of beautiful memories from this one ✨

Warm regards, Monika

Amazing Trip to Southeast Asia!!
Vietnam | Mar 5 - Mar 23, 2026

N
Naomi W.
East Norwalk, CT | Reviewed on Mar 25, 2026
We had an amazing trip to Vietnam, Cambodia, Laos and Bangkok. Everything was so well-arranged by Ashley our travel agent in Hanoi. Drivers picked us up on time with excellent guides to show us the sites in each country. The hotels selected by Ashley were top-notch. The activities were both interesting and enjoyable. I highly recommend Ashley and her team. Read more

We had an amazing trip to Vietnam, Cambodia, Laos and Bangkok. Everything was so well-arranged by Ashley our travel agent in Hanoi. Drivers picked us up on time with excellent guides to show us the sites in each country. The hotels selected by Ashley were top-notch. The activities were both interesting and enjoyable. I highly recommend Ashley and her team.

Hotel Reviews
The Salil Hotel Riverside - Bangkok
Bangkok
Authenticity & Character
Location
Staff
We asked for a refund since we didn't have hot water for showers and they would not cooperate.
Cleanliness & Comfort
Cold showers!
Satri House

Beautiful old hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Needs better signage in the hotel. Difficult to find your way around the hotel.
Treeline Urban Resort
Siem Reap
Authenticity & Character
Location
The in town location was perfect. It allowed us to explore Siem Reap easily.
Staff
Super friendly and nice.
Cleanliness & Comfort
Hôtel des Arts Saigon - MGallery Collection
Ho Chi Minh City
Authenticity & Character
Great breakfast.
Location
Staff
Cleanliness & Comfort
Moire Hoi An, Vignette Collection
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bhaya Soul Cruise
Hanoi

This was a beautiful boat with great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Oriental Jade Hotel
Hanoi
Authenticity & Character
Great breakfast.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mandalao Elephant Conservation
Mandalao Elephant Conservation
Luang Prabang

Great way to see the elephants in their natural environment. No exploitation here.

Phare Ponleu Selpak Circus Show
Phare Ponleu Selpak Circus Show
Siem Reap

Excellent show. Good evening activity.

Full day Angkor sightseeing and Ta Prohm temple
Full day Angkor sightseeing and Ta Prohm temple
Siem Reap

Great site and great guide.

Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

Very interesting and well done.

Bhaya Soul - Exclusive Wellness Series (Day 1)
Bhaya Soul - Exclusive Wellness Series (Day 1)
Ha Long Bay

Beautiful boat with a great staff.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoa Lu And Tam Coc Exploration
Hoa Lu And Tam Coc Exploration
Vietnam

Too much traffic getting there and back.site was crowded.

Quality of Experience
Transport
Too much traffic.
Highlight of Hanoi Full-Day City Tour - Exploring Vietnamese Culture & History
Highlight of Hanoi Full-Day City Tour - Exploring Vietnamese Culture & History
Hanoi

Minh was a great guide.

VIP Fast Track Service
VIP Fast Track Service
Vietnam
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Mar 26, 2026

Dear Naomi and Jeff,

Thank you for the high recommendation! It was an honor to arrange your stay in Vietnam, Cambodia, Laos, and Bangkok. We’re so glad you enjoyed the top-notch service and interesting activities.

Safe travels, and we hope to see you again soon!

Best wishes,
Ashley

Marcela of KimKim was wonderful!
Chile | Mar 4 - Mar 17, 2026

Barbara
Barbara C.
Miami, FL | Reviewed on Mar 25, 2026
Let me start by saying how wonderful Marcela was. She replied almost immediately to any questions or concerns that we had...no matter what time of day or even on weekends. I can't say enough good things about her! She was sweet, attentive, and friendly whenever we contacted her. Muchas gracias Marcela! At every hotel we stayed at, the staff was courteous and accommodating. The hotel properties were lovely. Breakfasts were delicious and so were dinners (when we ate at hotel... Read more

Let me start by saying how wonderful Marcela was. She replied almost immediately to any questions or concerns that we had...no matter what time of day or even on weekends. I can't say enough good things about her! She was sweet, attentive, and friendly whenever we contacted her. Muchas gracias Marcela!

At every hotel we stayed at, the staff was courteous and accommodating. The hotel properties were lovely. Breakfasts were delicious and so were dinners (when we ate at hotel restaurants.) I have to particularly commend Hotel Simple Patagonia. We arrived there on my husband's birthday and, at dinner, the staff presented him with an absolutely delicious chocolate birthday cake. (I'm sure Marcella was responsible for coordinating that.)

I also want to commend Hotel Ilaia in Punta Arenas. They were very accommodating in holding our luggage after checkout while we went on a city tour. We purchased food while on the tour and the hotel was very gracious in letting us use their dining facilities to eat our meal.

Guides for our excursions all spoke very good English and they were very knowledgable. The only caveat I have, is that some of the guides tended to walk very quickly and the slower walkers sometimes got left behind. And sometimes the guides would start their talks before everyone had caught up.

Hotel Reviews
Hotel Ilaia
Punta Arenas

Wonderful, friendly and caring staff. Delicious breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cumbres San Pedro
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Simple Patagonia
Puerto Natales

Wonderful staff, beautiful property

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Mar 25, 2026
Dear Barbara, Thank you so much for taking the time to share this detailed review. I appreciate your kind words; they mean a lot! I loved helping you plan this trip, and it is especially rewarding to know that you enjoyed it together with good friends. It's great to hear that you liked the hotels, the service, and those memorable moments along the way. I will be sure to pass along your lovely comments to the teams at the properties; they will be very happy to hear them. Thank you as well... Read more

Dear Barbara,

Thank you so much for taking the time to share this detailed review. I appreciate your kind words; they mean a lot!

I loved helping you plan this trip, and it is especially rewarding to know that you enjoyed it together with good friends. It's great to hear that you liked the hotels, the service, and those memorable moments along the way. I will be sure to pass along your lovely comments to the teams at the properties; they will be very happy to hear them.

Thank you as well for your constructive feedback regarding the guides. It’s very helpful, and I will share it with our local partners so we can continue improving the experience for future travelers.

I hope our paths cross again for another adventure in the future.

All the best,
Marcela

Argentina Trip 2026
Argentina | Mar 1 - Mar 13, 2026

J
Jack H.
Miami, FL | Reviewed on Mar 25, 2026

The planning done by Johanna and Kristy was very helpful, saving us time and aggravation. The logistics done by Kristy during the trip (Johanna became unavailable two weeks before the trip) were also excellent. She always quickly responded to questions or logistical issues and we could contact her at any time when needed. . When, due to previous miscommunication, a few small snafus occurred during our trip to Iguazu falls, Kristy quickly acknowledged the problems and addressed them. She was very helpful , pleasant and professional.

Local specialist: Johanna Fabian

Great trip.!
Patagonia | Mar 2 - Mar 16, 2026

A
Arnie S.
Canada | Reviewed on Mar 24, 2026
Great trip.!
From planning to implementation everything fell right into place. Any and all our questions were answered promptly and completely. Transfers, accommodation and activities, met or exceeded our expectations. Well done!
Thanks for a great trip!
Read more

Great trip.!
From planning to implementation everything fell right into place. Any and all our questions were answered promptly and completely. Transfers, accommodation and activities, met or exceeded our expectations. Well done!
Thanks for a great trip!

Hotel Reviews
Awwa Suites & Spa
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Morrena Lodge
Torres Del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Michelangelo
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Senderos Apart & Suites
El Chaltén
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Palermo Food Tour
Palermo Food Tour
Buenos Aires

Personable, engaging and knowledgeable guide. Frankie provided a charming journey through the streets of Buenos Aries tasting some of the local treats along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Kayaking on Lake Grey and the Grey River
Kayaking on Lake Grey and the Grey River
Patagonia

Well organized. Quality equipment. Competent and engaging guides. We were up close and personal with icebergs. Perfect day on the river in an amazing place.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Navigation to the glaciers
Navigation to the glaciers
El Calafate

Great view of glaciers but a little too much boat time. Hard to hear commentary over the sound system. Crowded on deck

Quality of Experience
Guides, Drivers and Staff
Transport
on time, comfortable ride, door to door
Family dinner in Calafate
Family dinner in Calafate
El Calafate

Comfortable, relaxing, charming and welcoming atmosphere. Authentic home cooked meals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Mar 25, 2026

Hola Arnie & Colleen!
Thank you so much for your kind words! It truly means a lot to know that everything, from planning to execution, came together seamlessly and met your expectations.
It was a pleasure assisting you throughout the process, and I’m really glad you felt well supported every step of the way.
Thank you again for trusting us with your trip, and we hope to help you plan another unforgettable journey in the future!

Highlights of Argentina: Buenos Aires, Mendoza, Salta & Iguazú - 14 Days
Argentina | Mar 3 - Mar 23, 2026

dipankar
dipankar b.
San Jose, CA | Reviewed on Mar 24, 2026

Everything worked like clock work. Making the plan was easy and service and execution to the plan were perfect. Response to the provided emergency number was almost instantaneous. trips are highly customizable and suggestions provided by the team were great. My second trip with Kim Kim and I recommend them to anybody.

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Mar 25, 2026

Hi Dipankar,

I hope you are fine!
I am glad to know that you had an amazing time in Argentina!
In Say Hueque, we work hard every day to give you the best experiences.
Thanks for taking the time to let us know how wonderful your trip was.
I hope to see you booking through Kim Kim a new trip to South America or another part of the world soon :)

Warm Regards from Buenos Aires,
Mery

Fantastic Trip! Drivers and tour guides were ...
Slovenia | Mar 14 - Mar 20, 2026

D
Duke D.
Chicago, IL | Reviewed on Mar 24, 2026
Fantastic Trip! Drivers and tour guides were absolutely amazing. The entire trip was turnkey and wouldn't change a thing. Read more

Fantastic Trip! Drivers and tour guides were absolutely amazing. The entire trip was turnkey and wouldn't change a thing.

Hotel Review
AS Boutique Hotel
Ljubljana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Mar 27, 2026

Hi Duke, so glad you and your family had a fantastic trip! Huge thanks for the kind words about our drivers and guides - they truly go above and beyond. Loved hearing you felt everything was turnkey perfect! Thanks for choosing Kimkim again, and I hope to welcome you back soon! 😊

Highly recommend Sharon and team!
Morocco | Mar 15 - Mar 22, 2026

H
Heather Jean Hanson V.
Maplewood, MN | Reviewed on Mar 24, 2026
Sharon was incredibly helpful in designing a custom itinerary for us. She kept our budget, interests, and a disability in mind during planning. All was very clear upfront. Highly recommend! Read more

Sharon was incredibly helpful in designing a custom itinerary for us. She kept our budget, interests, and a disability in mind during planning. All was very clear upfront. Highly recommend!

Hotel Review
Riad Nesma Suites & SPA
Medina, Marrakech

Staff was awesome and made extra recommendations and accomodations for us. Great location. Would stay here again.

Authenticity & Character
A riad..gorgeous.
Location
Staff
Front desk, servers and porters fabulous.
Cleanliness & Comfort
Very clean
Local specialist: Sharon Louthian

Fun Spain Trip
Spain | Mar 7 - Mar 15, 2026

Linda
Linda L.
Chicago, IL | Reviewed on Mar 24, 2026
Planning the trip was easy through kimkim.
We had some issues arise during the trip and the team was responsive.
Read more

Planning the trip was easy through kimkim.
We had some issues arise during the trip and the team was responsive.

Hotel Reviews
60 Balconies Design
Madrid
Authenticity & Character
Metro stop is Chueqe which is colorful.
Location
Staff
We didn’t see them much, but breakfast was delivered every morning.
Cleanliness & Comfort
Casa de Triana Luxury Suites by Casa del Poeta
Seville

Such a beautiful space. Our family loved this one the best. Breakfast plentiful. A little bit of a walk to the sites, but we did not mind. We still talk about this place and would definitely stay again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Museo Living & Experience Club Apartments
Málaga

Location is great. It is walking distance to many of the sites.

Authenticity & Character
No
Location
Staff
Cleanliness & Comfort
Shower was inviting
Activity Reviews
Toledo Family Experience & Sword-Making Workshop
Toledo Family Experience & Sword-Making Workshop
Madrid

So amazing. We got to hands-on participate in the forging process. The owner of the shop was great as well as our English translator. My favorite part of the trip.

Quality of Experience
Private Electric Tuk-Tuk Adventure
Private Electric Tuk-Tuk Adventure
Madrid

It’s a tour of the different neighborhoods in Madrid while on a tuk tuk.

Quality of Experience
Doesn’t give you a lot of history
Guides, Drivers and Staff
Historic Landmarks Walk
Historic Landmarks Walk
Seville

So much to see! Carlos was a great guide. Our kids enjoyed it too!

Quality of Experience
Guides, Drivers and Staff
Private Flamenco, City & Tapas Experience
Private Flamenco, City & Tapas Experience
Seville

Yohanna was great! She chose some delicious tapas for us. The flamenco show was amazing.

Quality of Experience
Guides, Drivers and Staff
Old Town Discovery Walk
Old Town Discovery Walk
Málaga

Great history walk from Damian.

Quality of Experience
Guides, Drivers and Staff
Private Day Trip to Gibraltar
Private Day Trip to Gibraltar
Málaga

Our guide Jose Luis was great! The kids loved it. Beautiful area. We came here because our son really likes aviation, and this is where you can walk across airplane runway for a cool experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Easy trip from Malaga
Local specialist: Adam Gomez

Nook and Bom provided a wonderful experience!...
Thailand | Mar 14 - Mar 20, 2026

Craig
Craig B.
Newark, NJ | Reviewed on Mar 24, 2026
Nook and Bom provided a wonderful experience! Their deep knowledge of the excursions and the culture provided us with so many memories that will last forever. I would highly recommend the food tour, elephant sanctuary and the temple tours that we took part of. Read more

Nook and Bom provided a wonderful experience! Their deep knowledge of the excursions and the culture provided us with so many memories that will last forever. I would highly recommend the food tour, elephant sanctuary and the temple tours that we took part of.

Hotel Review
Hilton Bangkok Suvarnabhumi Golf Resort & Spa
Samut Prakan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Mar 25, 2026

Thank you so much, Craig, for your lovely review — it truly means a lot to us 😊
I’m so happy to hear that you and Lisa had such a wonderful experience with Nook and Bom. They’ll be delighted to know that their knowledge and care helped create such meaningful and lasting memories for you.
Thank you again for your kind recommendation of the food tour, the elephant sanctuary, and the temple visits. We hope to welcome you back to Thailand again in the future
Cheers, Jook

Kein is the best travel agent I’ve ever worke...
Thailand | Mar 6 - Mar 20, 2026

Ed
Ed W.
Chicago, IL | Reviewed on Mar 24, 2026
Kein is the best travel agent I’ve ever worked with and he set the bar so high. I don’t know if I’ll get anybody as good as him again. The trips, the transportation, the excursions were flawless. His attention to detail and responsiveness are unmatched. It’s amazing to be able to travel to a foreign country and not have to worry about anything. Read more

Kein is the best travel agent I’ve ever worked with and he set the bar so high. I don’t know if I’ll get anybody as good as him again. The trips, the transportation, the excursions were flawless. His attention to detail and responsiveness are unmatched. It’s amazing to be able to travel to a foreign country and not have to worry about anything.

Hotel Reviews
Outrigger Khao Lak Beach Resort
Phang Nga

Beaches are stunning well worth the trip north. It’s a family hotel so there will be kids running around, but it’s a large area not really in walking distance of anything but a great escape.

My Beach Resort

This is a quiet place in Phuket. The beach sand is good, but it’s rocky when you go out into the ocean. It’s a great area for a family and to get away from the party scene.

Activity Reviews
Similan Islands Discovery with Snorkeling by Speedboat Join-in Activity
Similan Islands Discovery with Snorkeling by Speedboat Join-in Activity
Khao Lak

This is very touristy they pack you on a large speedboats and move all around the islands. It feels rushed. Recommend a small tour when possible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phi Phi Islands With Sunset By Luxury Longtail Boat
Phi Phi Islands With Sunset By Luxury Longtail Boat
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Khao Lak Safari – with Elephant bathing
Khao Lak Safari – with Elephant bathing
Khao Lak

The elephants sanctuary makes it all worth it

Quality of Experience
Food
Guides, Drivers and Staff
Juliane was an incredibly knowledgeable guide with over 20 years of experience in Thailand
Transport
Wedding Ceremony On the Beach (Western Style)
Wedding Ceremony On the Beach (Western Style)
Ko Yao Noi

This was an amazing wedding and coordinated gracefully. Flowers were stunning photographer was amazing.

Quality of Experience
Guides, Drivers and Staff
Beu was amazing
Half-day Fishing with Locals (Paradise)
Half-day Fishing with Locals (Paradise)
Ko Yao Noi

So much fun. Nis was an amazing guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kien Nguyen

The trip went flawlessly for us.
Japan | Mar 9 - Mar 23, 2026

Ian
Ian M.
Canada | Reviewed on Mar 24, 2026
We’re not typically “tour bus” travelers, so we wanted the freedom to explore on our own while still having the support and security of a tour company—and this trip delivered exactly that.
Angel, our contact at Kimkim, arranged everything seamlessly, including hotels, transportation, and local guides in each town we visited. Throughout the journey, Angel stayed in touch, which gave us great peace of mind.
In Tokyo, our guide Koiku was excellent. Not only did they show us many key...
Read more

We’re not typically “tour bus” travelers, so we wanted the freedom to explore on our own while still having the support and security of a tour company—and this trip delivered exactly that.
Angel, our contact at Kimkim, arranged everything seamlessly, including hotels, transportation, and local guides in each town we visited. Throughout the journey, Angel stayed in touch, which gave us great peace of mind.
In Tokyo, our guide Koiku was excellent. Not only did they show us many key attractions, but they also taught us how to navigate the subway and train systems, giving us the confidence to explore independently.
The hotels along the way were consistently clean, comfortable, and very welcoming. Traveling by train between destinations was smooth and easy to manage.
In Takayama, our guide Ikue introduced us to off-the-beaten-path spots we never would have discovered on our own. Masa, our driver and guide through the mountains to Kanazawa, was both informative and entertaining, and made the journey truly special by taking us to some lesser-known locations.
In Kanazawa, our guide Ai went above and beyond. She not only provided an excellent tour, but also took us to her favorite restaurant and even helped us make arrangements for an event the following day—on her day off. Truly exceptional service.
Overall, the trip was incredibly well organized and made for a comfortable, stress-free experience. A big thank you to Angel and the Kimkim team—I would absolutely travel with them again on a future adventure.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Mar 26, 2026

Hi lan,
Thank you so much for your wonderful message—I’m truly touched by your kind words. It makes my day to know that the trip gave you the perfect balance of freedom and support, and that our local guides made such a positive impact on your experience.
It was an absolute pleasure planning this journey with you, and I'd be delighted to help with any future adventures whenever you're ready to travel again.
All the best,
Angel

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.