Kimkim Trip Reviews

Our original travel planner was not great, but once it was switched, we had a much better experience. We loved everything about Chile and each and every guide, driver and accommodation exceeded our expectations. We can't wait to return!

Hotel Review

Hotel Director Vitacura

Santiago, Vitacura, Región Metropolitana

Great location, nice rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hike to Mirador Base Torres del Paine - Full Day Tour

Chile

This was our favorite day of the entire trip. Our driver, Jorge, and our amazing guide Daniel made the experience for us. The hike was breathtaking, we loved everything about it. The provided lunch was delicious- lunch with a view!! Daniel was very knowledgeable and pointed out many facts and animals for us. It felt like we were hiking alongside a friend. His happiness and love for his work was effervescent. We had so much fun on the drive back to Puerto Natales with Jorge and Daniel stopping for animal sitings. They even brought a hat we left in the car back to the hotel for us. This was a top notch tour and honestly, it made our trip!! I would highly recommend this to anyone of reasonable fitness and ability. I am so happy to have seen the base of Torres del Paine!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Welcome to Puerto Natales.

Puerto Natales

We had a nice driver arranged by Kim Kim. We had arranged our own accommodations- Hotel Vinnhaus was fabulous! We did not like the original hotel suggested by Thaiss. You should add this hotel to your list of options. It was boutique and special and we loved it there.

Transport

Full Day Valparaiso & Viña del Mar - Group Tour

Santiago

Maria was an incredibly knowledgeable guide and she made the experience special for us

Quality of Experience

Guides, Drivers and Staff

Transport

Concha & Toro Wine Tasting Tour

Chile

This was arranged by us, but our driver was fabulous. We also did a wine tour of Santa Rita. Jo was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

All the tours planned by Winnie were very good. Our guides were on time, knowledgeable and helpful. We especially enjoyed Taku and our Kyoto city tour.

Activity Reviews

Osaka Local Foodie Tour in Dotonbori and Shinsekai

Japan

What a fun tour with delicious food. We had a great time making our own okonomiyaki. The only thing we didn't get that was mentioned in the tour description was the box of Takoyaki.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Daruma Magic and the Beauty of Minoh Falls

Osaka

This area was very beautiful and we loved the falls. The description of the tour made it seem like we would hike from the Temple to Minoh Falls but we took a taxi. The guide said if we hiked it would be along the road however, the tour write up made us think the hike would be in the woods. Despite wishing we had more hiking time, we loved the experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking Kurama-Kibune through Sacred Peaks and Ancient Paths

Kyoto

This was a great hike and the area was very cool. Beautiful forest and Tribune seemed like a neat little village. It was lightly raining so we didn't get to eat at one of the restaurants over the river but that looked like it would be a great experience.

Quality of Experience

Guides, Drivers and Staff

Transport

All transport was through public transportation including a bus which took a little longer due to all the stops. Transportation was fine.

Arashiyama Bamboo Forest E-Biking Tour

Kyoto

We had a nice ride through neighborhoods to Arashiyama and a little bit of country side. Once at the forest, you really have to walk your bikes because of the crowds. The bamboo forest was cool but not sure the bike riding part was anything special.

Quality of Experience

Guides, Drivers and Staff

Transport

Transport to/from the bike shop was not included in the package. I think it should be.

Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha

Kyoto

Taku was an amazing guide and gave us a lot of history that helped put our tour into perspective.

Quality of Experience

Guides, Drivers and Staff

Transport

We rode the metro and all went smoothly.

We had an amazing time. Tiago was very helpful and responsive. The accommodations and excursions he planned for us were perfect. We will highly recommend him to friends and family that may want to visit Portugal and the Azores!

We spent almost 2 weeks in Vietnam, Cambodia and Indonesia. First I want to say thank you to Hien at Realistic Asia for a great planning experience. Kim Kim works with local travel agents all over the world. As a traveler, we get first class planning support and experience - all with local input.

Vietnam - At Hien's suggestion, we got the expedited immigration experience at the airport. It was so fast! Highly recommend!

We started in the north, explored Hanoi. We then went to Pu Luong Nature Reserve for some adventure beyond the big city. It took a long time to get there due to the roads and rain. It rained for a few days straight. It was an incredible amount of rain. Even with that, our fearless guide took us on hikes, bike rides and around the area. The landscapes are beautiful, the waterwheels were an example of art meets science & engineering. At one point, we were exploring local villages in the valley and we had to cross a river that had overflown. Our guide took care of us (and our shoes!) by negotiating with a local to bring us across the river on his motorcycle. We were very appreciative! We stayed at the Pu Luong Eco Lodge. A wonderful place to relax.

After that, we went to Ninh Binh. It was another long drive for a great experience to be in a boat heading to grotto/caves. We rode bikes around the side of the water and through the town (still raining!). It was only about 5km. It was beautiful. Overall, we wonder if we should have substituted this experience with something else.

From Ninh Binh, we drove for a few hours to Ha Long Bay for a 1 night cruise. The room was nice and had a balcony. The Nostalgia Cruises ship's staff were helpful and kind. We enjoyed the short cruise. Before leaving the ship, we took a tender to walk through caves on Cat Ba Island. A great experience! Additionally, the rain finally let up and we could see the colour of the water shift from grey-blue (rain) to green (sun)!

During planning, we decided to reduce travel time and fly from Hanoi to Siem Reap instead of travelling to Ho Chi Minh City and then flying to Siem Reap. We thoroughly enjoyed our brief time there. We stayed at Lynnaya Urban River Resort. It's a fantastic place to stay (although some rooms can get noise from live music). We went to Angkor Wat to see sunrise, back to the hotel for breakfast and then started a 30 km bike ride to see the temples. Our guide (Pheng) was knowledgeable and showed us around. He was also incredibly friendly and willing to share his own experiences. We left the temples in amazement. As we were getting tired of cycling, he also arranged for the driver to meet us and transport the bikes and people back to the hotel at the end of the day. The following morning, we explored Chong Kneas floating river villages by boat and flew back to Vietnam (Ho Chi Minh City).

Back in Vietnam, we saw the Cu Chi tunnels. They take awhile to drive there, but it was informative to be there. At night, we took a Vespa Food Tour with a our food tour guide, Lam. It was a fantastic experience! We each had our own drivers as we weaved in and out of traffic like locals. It started pouring. Thankfully, they had ponchos for us! We explored the city on scooter, experienced street food, seafood dishes at a nicer restaurant and finished the night with a drink at a cozy bar. This might have been our favourite experience in Vietnam!

After all the adventure, we flew to Bali. Instead of staying at the beach, we drove (3 hours) to Munduk Moding Plantation Nature Resort. While they have hikes and other experiences at the resort, we spent our time there relaxing. It is an amazing place. It offered privacy, relaxation, fantastic service in a beautiful setting overlooking a valley. We didn't want to leave.

Hotel Reviews

Munduk Moding Plantation Nature Resort

Just WOW! This is the first place that my spouse and I agreed we didn't want to leave. We had a villa and private butler (Gargita). It was so relaxing!

Authenticity & Character

Location

It took more than 3 hours to driver there.

Staff

Gargita our butler made sure that our stay was perfect!

Cleanliness & Comfort

Lynnaya Urban River Resort

Siem Reap

Beautiful and well-located. The staff were really nice. Ultra-clean. If you're staying when they have live music, ask for a quieter room. Food (breakfast and dinner) had great options in the restaurant, pool or bar.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pu Luong Eco Garden

A great place to relax in Pu Luong. They had everything we needed!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Evening Street Food Tour With Vespa Wanderers

Ho Chi Minh City

This was the best experience that we had while in Vietnam! We explored the city like locals. The guide was personable and the tour on Vespas amazing!

Quality of Experience

Food

Started with street food and then went upscale!

Guides, Drivers and Staff

Transport

VIP Fast Track Service (VIP B)

Vietnam

Totally worthwhile!

Quality of Experience

Guides, Drivers and Staff

Visit Angkor Wat by Cycling with sunrise ( 25Km)

Siem Reap

Quality of Experience

Guides, Drivers and Staff

Pheng was personable, knowledgeable and experienced.

Transport

The driver brought us back at the end of our tour (instead of having to cycle back to the hotel)

Lan Ha Bay - Halong Bay - Disembark the cruise (Nostalgia cruise)

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking In Pu Luong Nature Reserve

Pu Luong Nature Reserve

Very enjoyable - even in the rain!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Gummi did an outstanding job for us. All hotels and excursions were booked and confirmed by Gummi and were without issues when we arrived at each venue.

I would use his services again.

Hotel Review

Hótel Búðir

Búðir

Amazing views and comfortable rooms!

Location

The views were terrific.

Activity Reviews

Faxaflói Bay Whale Watching Excursion

Reykjavík

A terrific trip to see whales, which we had never done before. Take your dramamine before you board, although they have it onboard if you need it.

Quality of Experience

Guides, Drivers and Staff

Transport

Glacier Ice Cave Experience

Iceland

This was an interesting experience but should have been marketed as a "walk on a glacier" rather than as an "ice cave". The cave was very shallow (maybe 20 feet). The hike in crampons up the side of the glacier was ok although the weather was uncooperative.

Quality of Experience

Guides, Drivers and Staff

Transport

Víðgelmir Lava Cave Experience

Iceland

An interesting cave and the guide was personable and informative.

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first trip to Costa Rica so having support from our KimKim travel planner was critical to choosing our adventure and not overstuffing out itinerary. The hotels recommendations were great. We really enjoyed Jardin del Eden in Taramindo. The location was great, rooms comfy and the dinner menu was top notch. The transportation providers were all on time or early and got us to our destinations safely.
The activities were good given the limitations of what we wanted to do.

I dont think the price point was great. If I was planning this it would have certainly been cheaper but having a planner made the trip less stressful.

Hotel Review

Jardín del Edén Boutique Hotel - Adults Only

Tamarindo

Rooms were older but comfortable and clean. The grounds were lovely and location great. Lodging includes breakfast and dinner. We were surprised by the quality of dinner. Every meal was delicious and high quality. The crispy salmon was amazing. Service was great. The beach area was also a nice respite to relax. We would definitely stay there again. The only challenge was if you have mobility issues this resort has a lot of stairs so be prepared for a lot of up and down.

Authenticity & Character

Beautiful lush grounds

Location

Short walk to town center

Staff

Attentive staff and great service

Cleanliness & Comfort

Activity Reviews

TreeTram & Guided Hanging Bridges Adventure

Monteverde

If you dont like heights you may want to skip this one. My partner could not do the hanging bridges and I flaked on taking the tram to the top.

Quality of Experience

Guides, Drivers and Staff

Transport

Monteverde Cloud Forest Reserve Guided Hike

Monteverde

The guides were very knowledgeable and took time to point out a lot of plants, insects we would have not seen on our own. The humming bird feeders was amazing. There were not many animals on the walk but that was not the fault of the guides.

Quality of Experience

Guides, Drivers and Staff

Transport

worried how many of canon's responses were generated by AI.
It did take care of everything. restaurant suggestions appeared to be popular tourist spots, rather than local gems.
KimKim was most responsive, which was great. it would be nice to know how much was a human and how much was AI
. Trip was good.

Hotel Reviews

Suiun

very very nice. central location in Gora, Hakone.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

tsumugi tei - 1 min from Nagiso Station, Nakasendo Base

wonderful experience. it would have been nice if there had been 4 beds. The meal from across the street was a real gem and would recommend for anyone.

Authenticity & Character

great meal from across the street

Location

near train station

Cleanliness & Comfort

Activity Reviews

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

pretty touristy.

Quality of Experience

Guides, Drivers and Staff

Transport

Arashiyama Bamboo Grove and Monkey Park Tour

Japan

good. guide was flexible because of poor weather

Quality of Experience

Guides, Drivers and Staff

Transport

Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji

Japan

maybe too long of a day

Quality of Experience

Guides, Drivers and Staff

Transport

local buses and trains were great

Full Day Mt. Fuji with Lake Kawaguchi, Oshino Hakkai and Oishi Park

Tokyo

too regimented and cookie cutter.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tokyo City Tour

Tokyo

maybe too long of a day

Quality of Experience

Guides, Drivers and Staff

Transport

public transportation is awesome

We had an amazing time! Thanks Nancy for showing us Lima and talking archaeology. Thanks Julio for sharing your stories we had a great time in Cuzco and Sacred Valley. And Jimena we had a great time appreciate all the planning you did to ensure a great trip.

A shout out to Ivan our driver who is a superstar. Tour guides at all stops wonderful. Just a bit could be better at Lake Bled guide.

The trip was awesome! Thank you for an amazing time in Croatia.

A Wonderful 10-Day Journey Through Morocco—with Special Thanks to Hamza! 🇲🇦

Our 10-day trip through Morocco with Original Travels Company was a wonderful experience, filled with beautiful scenery, fascinating history, delicious food, and warm hospitality. The team thoughtfully arranged our accommodations, transportation, sightseeing, and local restaurants, allowing us to relax and enjoy discovering this remarkable country.

A special thank-you goes to our driver, Mr. Hamza, who was exceptional throughout the journey. Professional, friendly, knowledgeable, and attentive, he made us feel comfortable and well cared for every day. His kindness and enthusiasm for sharing his country added so much to our experience. It was a pleasure spending these ten days with him, and we would wholeheartedly recommend him to anyone visiting Morocco.

From the beautiful blue streets of Chefchaouen and the historic medina of Fes to the Atlas Mountains, Aït Benhaddou, and the lively souks of Marrakech, each destination offered something memorable. Casablanca and Rabat added another perspective on Morocco’s rich history and modern life. Along the way, we enjoyed authentic Moroccan meals, refreshing mint tea, and moments of genuine connection with the people we met.

We have a few constructive suggestions that could make future trips even more comfortable. Guests would benefit from advance notice when a riad is located deep within the medina and requires a considerable walk with luggage. Assistance with carrying or transporting bags would be especially welcome. Where possible, outdoor sightseeing could also be scheduled for the cooler morning or late-afternoon hours to avoid the intense midday heat.

At the Roman ruins, our scheduled guide was unavailable when we arrived. The replacement guide was pleasant and welcoming, although he appeared understandably tired after leading several earlier groups. Ensuring the designated guide is ready on arrival would improve this part of the experience.

Overall, we were very happy with our journey and appreciated the care and organization provided by Original Travels Company. We returned home with beautiful memories and a deeper appreciation of Morocco’s culture and hospitality.

Thank you to the entire team—and especially Hamza—for making our first visit to Morocco so special!

Samuel & Helen

Our itinerary was curated with each of our hopes for travel accomplished. Every hotel was beautiful and well located. Transfers worked exactly as described. Each hotel offered breakfasts included and the food was lovely. Restaurant recommendations were reliable and well described. We wanted for nothing! Several occassions we reached out to our local guide for clarification on times and locations and the responses were almost immediate! I would HIGHLY recommend Kim Kim, Giorgia, and the team for future trip design. We visited Paris, Sorrento, Amalfi, Positano, Capri, Polignano a Mare, Alberobella, Ostuni, and more. We enjoyed tours of the Eifel Tower and Paris, and were able to easily meet with local guides. Our flight from Paris to Naples was seamless. Soaked up a local private boat tour to Amalfi and Positano, with a ferry transport for a day in Capri. We picked up a scheduled rental car in Sorrento, driving to Puglia using thoughtful directions. Spent one night and 2 fabulous days in Polignano a Mare - including a boat tour of the local caves. After driving to Ostuni for 3 nights, we visited Alberobello (UNESO site of Trullis), sunned on a local Adriatic Sea beach, savored an private wine and food tasting with a local vineyard and wine maker, and took a orecchiette cooking class. The accommodations were absolutely lovely, with all the amenities we could possible ask for. Locals were warm, kind, and friendly. We came home completely filled with joy about the entire travel experience. Perfecto!

Hotel Reviews

Caruso Place Boutique & Wellness Suites

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Masseria Cappuccini

Ostuni

Authenticity & Character

Location

Needed to drive to all experiences, but truly beautiful property and quiet retreat.

Staff

Cleanliness & Comfort

Aquamarea

Polignano a Mare

Authenticity & Character

Location

A little tricky to access, but worth every moment!

Staff

Cleanliness & Comfort

Hotel Tirrenia

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Paris - Gare de Lyon Bastille

Paris

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sail Along the Polignano a Mare Coast: Cliffs & Sea Caves

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Family-Owned Winery Visit & Wine Tasting in the Itria Valley

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Once again very happy with what Kim Kim lined up for us. The hotels, drivers and boat ride were wonderful. We were met at the airport by Roberta she also checked in with us throughout our time in Italy. Everything went perfectly we will definitely be using Kim Kim again.
Sharon Kuhlmann

Hotel Reviews

Hotel Spadari al Duomo

Milan

A beautiful hotel wish we were there longer. A very helpful staff got us into our room early and sent us a message when it was ready. Beautiful rooms and a great location.

Authenticity & Character

Location

Right near everything but not too noisy even tho we were on the street.

Staff

Got us into our room early and sent us a message when it was ready.

Cleanliness & Comfort

Palace Hotel

Como

The hotel, Staff, rooms breakfast were all great. Wonderful location in Como.

Authenticity & Character

Location

Such a great location to get around Como . Set back far enough that it was very quiet as well.

Staff

Cleanliness & Comfort

Activity Review

Private Boat Tour of Lake Como - Explore Bellagio

Italy

A great tour that took us to where we wanted to go on the lake. Pointed out some sights and info about them. A driver came and got us to take us to the boat which was a very nice thing to have arranged, we could have walked but it was farther than originally planned.

Quality of Experience

Guides, Drivers and Staff

Nikola was very attentive and friendly. He checked in every day with us and even helped make a last minute change.
Every detail went smoothly and according to plan. Makes for a relaxing vacation, especially when you are older and dont want to deal with stress and how to get around.

Hotel Reviews

Hotel Sumratin

Dubrovnik

Again we had a room with a nice view. if it was closer to the water it would be 5 stars! Very nice spa.

Authenticity & Character

Location

This hotel is outside of the old city. A very nice area to relax and enjoy Dubrovnik away from the massive tourist crowds.

Staff

Cleanliness & Comfort

Adriana Hvar Spa Hotel

Hvar

We had a harbor view room. So nice to watch the boats and people from the window! The breakfast was wonderful. the staff was super friendly and polite. ( even after enduring their busy tourist season! )

Authenticity & Character

Location

Cant say how great it was to be right in the harbor area with a view of the sea.

Staff

Cleanliness & Comfort

Balatura Split Luxury Rooms

Split

Nice room. Tough to get luggage up three flights!

Authenticity & Character

Location

So close to the main area of Split

Staff

Cleanliness & Comfort

Teatro Verdi Boutique Hotel

Zadar

Authenticity & Character

Location

Staff

Staff was friendly and helpful about the area.

Cleanliness & Comfort

House Flora

Rastovača

Room was fine. Location great for the park. No one was there to greet us, or explain breakfast and where to eat at night. Breakfast was cold, but okay.

Authenticity & Character

Location

Staff

Never met anyone who was staff!

Cleanliness & Comfort

Hotel Squero

Rovinj

Nice view, good location!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Manda Heritage Hotel

Zagreb

Nice hotel and friendly staff. Nice location

Authenticity & Character

Location

Easy to walk to places of interest.

Staff

Cleanliness & Comfort

Activity Reviews

Driving in Croatia

Croatia

We did just fine driving. Only had a few mistakes in navigation- one which actually worked out to save us from a traffic jam due to construction! LOL Had parking lined up for us at each stop, so all went very well.

Quality of Experience

Guides, Drivers and Staff

Kind of hard to find the drop off point in Split.

Transport

Konavle Region Culinary Experience (small group)

Croatia

had a very lovely evening at a local family's farm we prepared some food and enjoyed the pristine beauty of this region

Quality of Experience

A great experience away from the hustle of Dubrovnik. Such a beautiful location.

Food

Very nice dinner and friendly family in the beautiful setting.

Guides, Drivers and Staff

Transport

Half-Day Island of Hvar Tour & Wine Tasting at Family-Owned Winery (Afternoon)

Hvar

We enjoyed being away from the crowded area and seeing life on the Island. The stari grad area is very nice. We even visited a deserted town to see how people lived just 100 years ago. We drank wine in a beautiful cellar at a private winery too!

Quality of Experience

Guides, Drivers and Staff

Transport

Sea Kayak Tour - Pakleni Islands

Croatia

We had to cancel this due to illness. I think this would have been better than the boat ride tour, but I was too sick to go due to a cold.

Private Walking Tour of Dubrovnik

Dubrovnik

A good way to better learn about the old city.

Quality of Experience

Guides, Drivers and Staff

Transport

We rode the local bus back to our hotel- we missed our stop, but the bus driver helped us get back to it via another bus!

Full Day Boat Tour to Blue Cave & Pakleni Islands

Croatia

We did not get to go to the Blue cave and the Pakleni islands due to weather. Since it was late September having more stops where you did not have to jump in the water would have been nicer, as the water and the wind made for a cold day to my standards.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour of Split

Croatia

A great way to learn about the history!

Quality of Experience

Guides, Drivers and Staff

Private Walking Tour of Plitvice Lakes National Park

Croatia

Nice beautiful park.

Quality of Experience

Guides, Drivers and Staff

Private Walking Tour of Zagreb

Zagreb

We had a very pleasant and informative walk with our guide. She even greeted us with a local Croatian gift and helped get us duct tape to repair our suitcase the airlines crushed.

Quality of Experience

Guides, Drivers and Staff

She was so easy to be around and very informative.

We had a very well organized trip with lots of activity planned in just a 3 day time frame. Our tour guide Mehmet was very knowledgable and easy to be with for 3 whole days! Buse was at our finger tips if we needed her. The drivers were on time and the rides clean and comfortable.

Hotel Review

The Artisan Hotel Istanbul

Nice spacious room. Good breakfast. Located close to Taksim Square. Staff was very polite.

Authenticity & Character

Modern hotel with nice rooms

Location

Close to Taksim square and the Bosphorus

Staff

Friendly and accomodating

Cleanliness & Comfort

Activity Reviews

Bosphorus Dinner Cruise

İstanbul

Enjoyed the entertainment. The food and timing by the staff was on point. Something you should do once while visiting Istanbul. Enjoyed having transportation to and from the event.

Quality of Experience

Food

Food was fine for serving over 100 people at one time. Offered a variety of Turkish dishes and a choice of 1 of 3 main courses.

Guides, Drivers and Staff

Transport

Two Continents tour with Dolmabahce Palace

İstanbul

Palace gets quite busy, having a guide and pushing through is helpful.

Quality of Experience

Guides, Drivers and Staff

Our guide Mehmet helped to plan our day so I could actually step onto the Asia continent by taking us to a look out point park. Got to add another continent visited to my list LOL the park look out was great.

Transport

Old City Tour with Hagia Sophia and Topkapı Palace

İstanbul

Very busy day to see all this together, but worth seeing them.

Quality of Experience

Guides, Drivers and Staff

Transport

Istiklal Street Food Tour with Galata Tower

İstanbul

Enjoyed getting to know a bit more about culture of Istanbul and seeing the Tower.

Quality of Experience

Food

My personal taste that some items were not too tasty.

Guides, Drivers and Staff

Transport

We had an amazing trip. Lorenzo did such a great job of planning exactly what we asked for! Her information and detail and quick response time was so good! Everything was done well.
Andrea (our specialist) was also incredible. He was very helpful in getting us all the fine details and maps in place. He checked on us daily to see how things were. Quick to respond and did a great job of pivoting when we asked! Our divers were wonderful as well. On time, polite, friendly.

Hotel Reviews

Antica Locanda Leonardo

Milan

It was difficult to find and for our driver to park and unload and load our luggage. Location was good and walkable. Lots of stairs and not as easily to navigate. Lots of keys and doors to get through.

Authenticity & Character

It was authentic

Location

Walkable to sites

Staff

Cleanliness & Comfort

The room was stark, comfort ok, above the train . Bathroom small.

Malga Ra Stua Refuge

Pretty setting with horses and pigs! A creek running alongside of the valley.

Authenticity & Character

Location

Pretty valley setting

Staff

Cleanliness & Comfort

The best towels and shower!

Fanes Mountain Hut

Quaint, beautiful setting. Friendly staff. Great food.

Authenticity & Character

Location

Staff

Attentive, freindly

Cleanliness & Comfort

So clean with great showers. Even a hairdryer!

Scotoni Mountain Hut

Sits in a beautiful valley, lots of space. Loved the llamas!

Authenticity & Character

Location

Hard hike to get there. Beautiful pristine setting.

Staff

Very friendly and fun to be around

Cleanliness & Comfort

So clean and comfortable

Dibona Mountain Hut

Cortina d'Ampezzo

Clean, good food just hates the shared bathroom experience

Authenticity & Character

Location

The setting up in the mountains and watching the sunset was beautiful.

Staff

Cleanliness & Comfort

No shared bathrooms

Hotel Cortina

Perfect location. The staff very helpful, especially Luca. The restaurant in the hotel was fabulous and the staff, jelly, was great!

Authenticity & Character

Lovation

Location

Right in center of town, walkable to everything.

Staff

Luca was so friendly and helpful

Cleanliness & Comfort

Activity Reviews

Arrival in Cortina

Italy

Quality of Experience

Guides, Drivers and Staff

Arrivederci Milan

Italy

Very far. But car and driver were great. Clean and comfortable

Quality of Experience

Guides, Drivers and Staff

Transport

Return to Cortina

Dolomites

Great location and staff!

Quality of Experience

Guides, Drivers and Staff

Loved Luca at the hotel!

Transport

Hike to Malga Ra Stua

Dolomites

The hike was very pretty going down. Cappuccino in the valley. However the switchbacks up the road was sooo very steep! 37% gradient! Thank goodness for poles!

Quality of Experience

Hike to Rifugio Fanes

Dolomites

The pivot was worth it! Pretty hike! Going back below the tree line

Quality of Experience

Kimkim is very flexible and willing to help improve your experience!

Guides, Drivers and Staff

Transport

Hike to Rifugio Scotoni

Dolomites

Getting here was the hardest thing we had ever done. Wish we knew there was an option to take the cable car to the top of Lagazuoi.

Quality of Experience

Very steep. Cable car option would have been nice.

Guides, Drivers and Staff

Busy place in Laguzuio, very touristy.

Transport

Hike to Rifugio Dibona

Dolomites

The hike there was hard, very uphill but in the forest!

Quality of Experience

Guides, Drivers and Staff

Drivers were prompt, friendly, safe. Had water for us. The cars very clean and comfortable.

Transport

Cars clean and comfortable

All of our guides were amazing! They took time to answer all our questions and provided recommendations for local restaurants that were off the beaten path.

Hotel Reviews

MeraPrime Gold Design Hotel

Lisbon

Authenticity & Character

Location

Excellent location to restaurants, shopping and a lot of history.

Staff

Cleanliness & Comfort

Casa dos Ofícios Hotel

Tomar

Authenticity & Character

Location

Great location to downtown restaurants, shopping.

Staff

Cleanliness & Comfort

Évora Olive Hotel

Évora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Jardim da Batalha Boutique Hotel by Shiadu

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Quinta de Casaldronho Wine Hotel

Lamego

Beautiful views of valley from our balcony, Restaurant food and staff were amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sapientia Boutique Hotel

Coimbra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PortoBay Marquês

Lisbon

Authenticity & Character

Location

Just the location was far from downtown

Staff

Cleanliness & Comfort

Pousada Castelo de Óbidos

Óbidos

Wonderful castle hotel on top of hill in Obidos, great view of city!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Portugal - Important Trip Information: Please Review Before Departure

Portugal

Great overall review of FAQ

Quality of Experience

Guides, Drivers and Staff

Transport

Douro Valley Wine Experience & River Cruise

Douro Valley

Raphael was very thorough with the wine experience. He shared his love of wine making and long history of his family.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

Disappointed we could not go to Peña palace. Evidently our guide Nuno did not get information in time to book tickets. We definitely enjoyed Nuno and his enthusiasm during our trip however.

Quality of Experience

Food

Guides, Drivers and Staff

Nuno was very knowledgeable and enthusiastic.

Transport

Get to Know Lisbon with a Local

Lisbon

Alex our guide was wonderful. He is passionate about history and sharing his city with us.

Quality of Experience

Guides, Drivers and Staff

Alex was the best!

Transport

My wife and I went to Scotland and Ireland for our 25th wedding anniversary. We were ready to book with a big tour group but wanted something more intimate and tailored to our interests. Aleksandra with KimKim helped us plan a trip based on our interests, took care of the hotels, in-country travel and tickets, and set up guided walking tours. We just had to show up. Aleksandra was very accessible and responsive at all times, even rearranging some scheduled events for us while we were on our vacation. Prior to booking, we exchanged messages and set up a zoom meeting with Aleksandra to get an idea of what our budget would get us, quality of hotels (we decided to spend a little more to get nicer hotels), and what we might like to do/see. Using the app was great. All tickets and confirmations were stored there. We were impressed with all of the hotels Aleksandra booked for us. She also booked pickup from the airport, inter-hotel, hotel-airport, etc. It was worth every penny and we had a wonderful time. We ended up skipping some of the walking tours because we wanted to explore on our own, on our own time. KimKim was most helpful because it seemed overwhelming to book various hotels in different cities, schedule train rides, and schedule/arrange sight-seeing. We would definitely use again if we explore a different country.

I began working with Kimkim Travel about a year ago to arrange a tour of Egypt, a lifelong dream I could finally realize.

Aya from Sun Pyramids Travel contacted us and worked very hard to help create an itinerary that not only met our desires, but was within budget as well. She is timely with her responses, given the 10 hour time difference, and cheerfully made adjustments as requested. We finally met her on our last evening in Egypt and are so happy to have become friends.

As for the actual trip, Aya's arrangements were nearly perfect. Our transports were always on time or within a few minutes, and our transport agent kept us informed.

We had three tour guides during our stay. Mohamed Allam in Luxor, Samir Gaber in Aswan and Sam in Cairo. All three were excellent, with broad knowledge of Egyptian history, and they took very good care of us, walking at our pace, offering rest stops or refreshments, and answering our questions. They were upbeat an cheerful throughout.

As with any tour of a foreign country, there were a few minor issues that caught us by surprise, but in every case, those were resolved quickly and to our satisfaction.

Our sincere thanks to the entire Sun Pyramids team, and to Kimkim for making the connection. We have had a remarkable experience in Egypt that we will forever remember.

Of all the trips I've taken with Kimkim, this was the most challenging. China presents special challenges for US citizens, and it would have been VERY helpful to get help from Kimkim prior to travel. Here are some examples:
Obtaining a China visa was very time consuming, very challenging, and very worrisome. The on line China visa is very difficult to figure out. Our visa applications were rejected a couple of times, adding a strong amount of stress as our trip date approached (we didn't receive visas until 1 week prior to our trip). Call me (+1 651-894-3410) and I can give you more info.
Setting up Alipay was challenging. Could have used help filling this out ahead of time.
I was told WeChat Weixin-pay wouldn't work in China. It did.
No one told me Alipay would not work in Hong Kong. I was very worried I wouldn't be able to pay for meals, groceries, etc since I didn't have the Hong Kong version of Alipay. Apparently Alipay can only be used in Hong Kong by people from mainland China (not foreigners), or people with only Chinese credit cards. We were not told this
Also, Hong Kong uses different money than mainland China. We were not told this. Luckily we find a few spots that take credit cards.
We are supposed to take public transportation (subway) on Saturday Aug 29 to meet for our second Hong Kong tour but without Alipay how can we do that? I ask Lisa to set up a ride to and from the tour.
We didn't know that we had to fill out exit forms for leaving Hong Kong to enter mainland China. One of our guides (Chas?) helped us fill out these on-line forms but had to charge us extra to do so. Be happy to discuss this further via phone

Hotel Reviews

Peony City Hotel

Luoyang

I think this was the hotel with the revolving rooftop buffet? Very cool!

Zhuanjiacun Hotel

Huge breakfast buffet offering great Chinese cuisine and western breakfast

Authenticity & Character

Location

INCREDIBLE night drone show right across the street from the hotel (Saturday and Sunday nights). I suggest you tell all your guests about this show. Also an amazing night flyboarding show, and palace across the bridge from the park

Staff

Cleanliness & Comfort

Longji One Art Hotel

Incredible hotel with gorgeous views of the rice terraces!

Authenticity & Character

Location

Staff

everybody was helpful

Cleanliness & Comfort

Activity Reviews

Hike through the breathtaking Terraced Fields around Ping'an Zhuang Village

Longji

As mentioned earlier, this was a surprisingly great experience. I had low expectations coming in, but it was great!

Quality of Experience

Guides, Drivers and Staff

Half Day Exploring the Reed Flute Cave and Elephant Trunk Hill

Guilin

Reed Flute Cave was a surprisingly a GREAT experience. I had low expectations for a cave tour, but the lights were incredible!

Quality of Experience

Guides, Drivers and Staff

Hiking along the Majestic Great Wall, Summer Palace

Beijing

Good idea to drive a ways and see the Great Wall with fewer people (vs the Starbucks or McWall section as they call it) in Beijing

Quality of Experience

Guides, Drivers and Staff

See the Terracotta Army

Xi'an

Really cool to see this, unfortunately EXTREMELY crowded

Quality of Experience

Zhangjiajie Park Tour - Glass Bridge & Tianmen Mountain

Zhangjiajie

Amazing to go up to the 999 stairs!

Quality of Experience

Guides, Drivers and Staff

Trek from Ping'an Zhuang Village to Jinkeng Dazhai Yao Village

Longji

I didn't think rice terraces would be anything special. I was wrong! This was beautiful and our guide did a great job!

Quality of Experience

Guides, Drivers and Staff

Cable Car, Big Buddha, Fish Village and Beyond

Hong Kong

Great to see the Giant Buddha. As mentioned earlier we needed help (a driver) instead of subway to get here

Quality of Experience

Guides, Drivers and Staff