Kimkim Trip Reviews

Booking with KimKim was the right decision. This is one of the most stress-free trips we have ever taken. All the annoying logistics, lodging, drivers, guides, and excursions were handled by KimKim and transitions were seamless. We simply provided our budget and a rough idea of what we wanted to see. This saved me hours and hours of planning time which I definitely did not have.
Our two main guides were Julio and Willy. Both were friendly, knowledgeable, professional and willing to take on the burden of working out a few kinks in our itinerary (I changed my mind about an excursion and Julio handled it perfectly).
We especially loved the walking food tour in Barranca, the wonderful breakfasts at the hotels, all our lodgings (in Cuzco, Sacred Valley, and Puno) were top notch, the Moray salt ponds and archaeological park, Ollantaytambo, the floating reed island (clearly geared toward tourists but the family was so sweet I’ll cut the experience some slack), visiting with Lupe and her home stay on the Lake Titicaca’s Laquina Peninsula and of course the Inca Trail and Macchu Picchu were life changing.

A few suggestions:
1. Warn clients in advance that the customs line arriving in Lima can be very long and do not stop at the bathroom for several minutes upon arrival while 100’s of other travelers stream by. We probably added an hour to our 2 hour wait because we had no clue the customs cue came before baggage claim.
2. A 1-week heads up that 2nd payment is due. Even the most organized people need a warning. I was caught off guard.
3. I wish there was an option to pay tips in advance?
4. Not sure about the camelid farm. It was great to see and learn about all the various Andean camelids but afterwards we felt uncomfortable and pressured being the only two people ushered into the high end store with 5 employees hovering and watching our every move. It was obvious they expected us to purchase goods, but this is one time I wish there had been more tourists.

Hotel Reviews

Intiqa

Puno

My husband loved the huge bathroom, I loved the great view from the 6th floor breakfast room.

Authenticity & Character

Location

Just a few blocks from Lima St, the main drag

Staff

Cleanliness & Comfort

Casa San Blas Boutique

Cusco

Loved this place, tucked away down an alley off of an alley, so quaint! Our room had a beautiful view of Cusco and opened to a nice outdoor patio.

Authenticity & Character

Location

Just a few blocks up the hill from Cusco’s main square, but still quiet. Perfect!

Staff

They met our van in the alley and immediately got our bags and made us feel well taken care of when we arrived tired and later at night.

Cleanliness & Comfort

Tierra Viva Valle Sagrado Urubamba

Urubamba

Don’t let the dirt roads leading you here fool you, this was a beautiful place, especially in the evening hours when the garden lights come on. They have a spa too. Great breakfast, beautiful room.

Authenticity & Character

Location

A bit far from town, but you can take a taxi in for dinner if so compelled.

Staff

Cleanliness & Comfort

Casa Andina Standard Miraflores Benavides

Lima

Great breakfast! Great overall value, room was spacious and clean

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chimu Floating Island and Luquina Community Homestay

Peru

The floating reef island experience clearly catered to tourists but it was such an unusual place to call home and the family so sweet and willing to welcome us that I deem this experience worthwhile. We loved meeting Lupe and her little niece and daughter. She works so hard, we were happy to help chop vegetables in the kitchen for meals. We also helped till part of a potatoe field and bring the sheep down to graze, and we helped bring lunch to the kindergarten class. A truly immersive, slice of life experience for us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had the entire boat to ourselves.

Lunch at a local restaurant

Sacred Valley

We ate at Ama, a great experience with its peaceful outdoor garden, philanthropic mission to help single mothers, and delicious food and dessert.

Quality of Experience

Food

Guides, Drivers and Staff

Morning Visit to Ollantaytambo

Peru

The terraced temple of Ollantaytambo was awesome. The stairs to the top are challenging at altitude but worth the hard work!

Quality of Experience

Guides, Drivers and Staff

Julio knew so much about the construction of the temple. Fascinating visit.

Pass by Pisac Market & an Andean camelid Farms

Sacred Valley

Please see review on first page

Quality of Experience

We enjoyed the market in Pisac

Guides, Drivers and Staff

Walking Food Tour in Barranco (Group tour)

Lima

This was a favorite activity, a great “first excursion” and introduction to Peru. All the food was substantial and delicious. Our guide Valeria was exceptional and we visited street art and an art gallery also,

Quality of Experience

Food

Pisco sours, fruits, lomos soltados

Guides, Drivers and Staff

Transport

Coraima planned a wonderful trip for us. She found a couple tours we wouldn't have discovered on our own, and the hotel she selected for us in Seville was exceptional. The app was very easy to use, especially when navigating to meeting points with Google Maps. The one small hiccup during the trip (not due to the trip plan) was resolved quickly and effortlessly.

Hard to even describe the wonderfulness of Ivan and Sarah!
We travel a lot, and the more we travel, the more we get particular about what we like and want our vacations to be. On our trip to Croatia and Slovenia, it was as if Ivan and Sarah could read our minds. From every excursion to every driver, we were so delighted by the experience as much as the staff. You can tell a lot about people, by the people and vendors they choose to work with and based on this trip, I can tell that they are amazing humans, never mind great travel agents. Their responsiveness during planning was outdone by their responsiveness during the trip, when you really need it the most! We felt like we could ask them anything at any time and they would reply so quickly and help us with anything we needed. Thank you so much for all of your help, your kindness and your attentiveness, it felt like we were working with friends!

We are so lucky to have found Michelle! We had the most incredible trip to New Zealand and everything was perfect. We had beautiful hotels, fun activities, and lots of support along the way. The Queenstown Park Boutique Hotel, Fiordland Lodge, and Lakestone Lodge were the nicest hotels we've ever stayed in and the shotover jet in Queenstown, glow worms in Te Anu, and cruise on the Milford Sound were fabulous once-in-a-lifetime experiences. Thanks Michelle!

I booked this trip to Brazil to get rid of all my worries, so I REALLY wanted a trip with zero headaches whatsoever. Rachel delivered on every front! I had two amazing weeks. Rio, Paraty and Ilha Grande were the perfect cocktail (or should I say, caipirinha) for distraction of the relaxed kind. She listened to all my requests, was very reasonable in discussing the price point. I ended up not needing her while I was away because everything went so smoothly! Would 100% recommend visiting Brazil and I'm sure Rachel will be of great help!

Hotel Reviews

Pousada Rubi

Ilha Grande

Authenticity & Character

It feels like a mini village.

Location

A bit far for people who can't walk well, no problem whatsoever for anyone else.

Staff

Cleanliness & Comfort

I'll just put the WiFi under here, which is the only thing that could have been better.

Windsor Martinique Copacabana

Copacabana, Rio de Janeiro

Nothing mind-blowing, but everything was simply good.

Authenticity & Character

Not really their fault; just a very standard hotel.

Location

Copacabana & metro nearby

Staff

Cleanliness & Comfort

Pousada Corsario Paraty

Paraty

One of the best accommodations I have ever stayed at! 10/10 in every category; WiFi, staff, breakfast, rooms, beds, sanitary facilities, pool, location, surroundings.

Authenticity & Character

Not a paradise, but very beautiful nonetheless.

Location

Close to all the necessities

Staff

No complaints.

Cleanliness & Comfort

Not a dusty nook in sight.

Activity Reviews

Hike to Lopes Mendes Beach

Ilha Grande

Rashan was the best guide!!!

Quality of Experience

Food

Just a perfectly fine lunch.

Guides, Drivers and Staff

Transport

The fast boats were a bit disorganised.

Tijuca Forest Hike with Natural Waterfalls

Rio de Janeiro

I had a lot of freedom picking where to go, which was great! My guide was a very sweet man with great knowledge! Bit of a talker - I like that, but some people might not.

Quality of Experience

Guides, Drivers and Staff

Bit too talkative at times, very nice man overal

Transport

Hike to Pico do Pão de Açúcar

Paraty

Everything was super beautiful! The hike was pretty heavy though, with all the humidity.

Quality of Experience

The views and the speedboat trip

Guides, Drivers and Staff

Transport

Speedboats are just awesome okay

Half-Day Tour of Two Brothers Peak & Vidigal Favela

Rio de Janeiro

Deceptively doable hike! And the favela itself is beautiful too. The views are the highlight, though. Absolutely amazing.

Quality of Experience

Guides, Drivers and Staff

Adonai (?) was a great talker!

Transport

To be fair, I did this to myself; I insisted on getting the bus instead of going on a motorcycle. The bus took a while.

I had an absolutely wonderful trip to Belize, and I can’t say enough about how seamless and enjoyable it was! Traveling with my teen son can sometimes be stressful, but this trip was completely worry-free thanks to our amazing local specialist, Alex. From start to finish, he thought of every detail and made sure everything ran smoothly.

The hotels he selected were perfect. Each one had its own charm and made our stay incredibly relaxing. The activities Alex recommended were engaging, fun, and perfectly suited for both of us. It was such a gift to be able to enjoy every moment with my son, knowing that everything was taken care of.

This trip exceeded my expectations, and I can’t imagine a better way to experience Belize. I would wholeheartedly recommend Alex’s planning expertise to anyone looking for a stress-free, memorable vacation in a beautiful country!

Hotel Reviews

The Lodge at Jaguar Reef

Hopkins

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Falling Leaves Lodge

San Ignacio

Adorable.

Activity Reviews

Hol Chan/Shark Ray Alley -from Ramons

Belize

Jungle ATV Adventure & Refreshing Waterfall Swim

Belize

Overall we give this trip 5 stars. The arrangement with private chauffeur and guides was superior to any group tours we encountered during the 5 days. We will recommend KimKim, Active India, and others for travel in India. We found this tour to be perfect for us, but could be physically challenging for the average tourist.

Arrival in Deli was relatively stress free. Our guide was welcoming and patient. LaLit hotel excellent accommodations and an excellent restaurant for both breakfast and supper. Our soft-spoken driver for that first free day was helpful with New Deli sights.

Mr. Sing our driver for the entire week was awesome, keeping us safe and secure. 5 stars for him too.

Day 1 Guide was very very good with superb english and encyclopedic knowledge. Highlights were Rickshaw ride, the Six temple, and th Gahndi Memorial, Humans Tomb. We did not see Red Fort or Lotus Temple.

Day 2 & 3 The new guide was equally awesome. Highlights were the Agrta Fort and, of course, the Taj Mahal both after noon from across the river and sunrise in the Taj Mahal. We enjoyed the bazaar and the roads surrounding Agra which had an incredible number of wedding venues with human drawn carriages and camel drawn carriages.
Chand Baori step well was the #2 most amazing site that we visited (#1 was Taj Mahal). The guide at Chand
Baori was mediocre (not bad) probably frustrated that we did not speak his native language. We make out OK.

Day 4 & 5 Guide was marvelous. Highlights were Amer Fort and Sheesh Mahal.

We appreciated the shopping opportunities and the lunching restaurants. All of the hotels were great.

Complaints: None.

Hotel Reviews

ITC Rajputana

Jaipur

Wonderful stay. Beautiful clean rooms. Fabulous service.

Authenticity & Character

Location

Deep within the city.

Staff

Cleanliness & Comfort

ITC Mughal

Agra

Fantastic accommodations and service.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Lalit Hotel, New Delhi

Delhi

Everything you could want for rooms and for service. Good location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Free Time in Delhi

India

Fun and impressive, but we weren't sure where to go or how to get started.

Quality of Experience

Guides, Drivers and Staff

Transport

Jaipur Sightseeing Tour

Jaipur

Quality of Experience

Guides, Drivers and Staff

Transport

Taj Mahal Sunrise Visit

Agra

Unbelievable. Fabulous. No description or photograph can adequately portray this experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Take a stroll through the historic garden for the most magical views of the Taj Mahal by TUK-TUK

Agra

Explore the marvelous and historic monument : Agra Fort

Agra

Quality of Experience

Guides, Drivers and Staff

Transport

New Delhi Sightseeing

India

Old Delhi Sightseeing

Delhi

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Germany was great, and Lucie made it easy to plan. We started with several tours. The Apple Wine tour was interesting, but I was expecting to sample some Apple Wine tour. It was more of a historical wine tour than a wine tour with tasting, so I was disappointed about that. The tour overall was great, and I learned a lot of interesting things about Apple wine. That said, I enjoyed walking around in Frankfurt and seeing the Christmas Market. Our room at the Sofitel was nice but very small. This was a hotel I picked, and I probably would not choose it again if you are traveling as a couple. Our Rhine Valley tour was nice. We went to some really nice wineries where they served generous pours. We also went to lunch, which was delicious. The couple we shared our tour with was a lot of fun, too. We then went to Heidelberg.
Unfortunately, the weather was bad, but we still enjoyed learning about the castle and the town's history. The hotel was nice. If you like an older-style hotel, this is the place to stay. The mattresses were very firm. We then went to Baden-Baden, which was my favorite place we visited because of the hotel, shopping, and restaurants. The hotel was absolutely beautiful. I highly recommend this hotel. Service was great, and the decor was perfect. It is right across the street from the Christmas Market, which was beautiful and looked like a scene out of a Hallmark movie. lol. The food was great, and so was the shopping. We went to the thermal spas. This was okay. I wish we had known to bring a robe, a towel, and flip-flops to the spa, which are typically provided. We did not know where to go or how to enter the spa, and the front desk was not helpful. It was okay and could have skipped going here. I would still highly recommend Baden Baden. We really enjoyed our trip and appreciate all the recommendations for restaurants and stops on the way to Wurzberg.

Hotel Reviews

Sofitel Frankfurt Opera

Frankfurt

The room was very, very small. The pictures on the website were deceptive. That said, the room was clean, and the linens were amazing. The bed was supersoft and comfortable. Great location and the service was great. If I stayed here again, I would stay in a larger room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room was very very small for 2 people

Europäischer Hof (Heidelberg)

Heidelberg

I would describe as nostalgic. I typically like modern. The room was clean but the beds were firm. Our shower head did not adjust but worked. The service was great. It was not my favorite place I stayed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Steigenberger Icon Europäischer Hof Baden Baden

Baden Baden

This hotel is beautiful. The space is beautifully decorated and is in an ideal location for the casino, Christmas market, and shopping. I would go back to Baden Baden to stay here. I am sad that we only stayed for one night. Also, the people were very kind, and the service was excellent.

Authenticity & Character

Location

Ideal location and view from our room.

Staff

Cleanliness & Comfort

Whoever decorated and designed this hotel did an amazing job.

Activity Reviews

Heidelberg Private Guided Walking tour old town with Castle visit (3 hours)

Heidelberg

Love a good history lesson and a castle. Our tour guide was great and also gave us a lot of information about living in Heidelberg. I would recommend this tour because it gives you a chance to learn and experieince Heidelberg all in one tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Romantic Rhinevalley Castles & Wine tour

Germany

We went on a tour with another couple that we met during the tour. It was fun. They pour generous samples of wine and can taste whatever you want. The wine was great and had something for everyone. Because the group was small, it was nice to customize the tour as we went along. The wineries were beautiful. We had a lot of fun and would recommend for wine lovers. Lunch was also delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Frankfurt's Apple Wine Private Tour

Frankfurt

Great tour, but wish it had included a sample of Apple Wine. Love the history lesson and walking around the city. Meeting location was vague but we figured it out and confirmed with our tour guide at their office.

Quality of Experience

Guides, Drivers and Staff

Transport

From start to finish our trip to Greece was flawless. Our specialist, Sienna crafted the trip of a lifetime…all within our budget. The communication was superb. All of the boutique hotels were unique and catered to our every need. I felt like a rockstar when transported by our drivers in luxury vans . They provided a lot of local color and could not have been more kind while driving us to our incredible tours. Each tour guide holds a special place in my heart. Their knowledge and love for their country was an experience I will never forget. Five stars is not enough! Truly, a trip of a lifetime

I just returned from an unforgettable trip to Argentina. Riwal put together an itinerary that included Buenos Aires, Mendoza and Bariloche. Together with Alejandra they picked must do tours and coordinated all accommodations and transfers to all locations. As a busy working mom who loves to travel but doesn’t have time to research the ins and outs, their service was pivotal to having an amazing experience. I was able to truly enjoy the trip as a traveler without the stress of coordinating everything else. I just had to show up and have a good time. I highly recommend them.

Uma was absolutely amazing and the entire reason we had the trip of our lives to New Zealand! Her local knowledge, expertise and attention to detail was superb. She gave the best recommendations considering our likes with respect to activities, venues and locations. She followed up on every detail when we were traveling. She is truly extraordinary, and our only disappointment is that she doesn't plan travel in other countries! If you are traveling to New Zealand, please use Uma. She is a must have for a spectacular experience in New Zealand!

The overall experience was really good because we had amazing tour guides in each city, they were all very kind and knowledgeable. Our driver was extremely kind and willing to help and go that extra mile to make sure all our need were taken care of. We learned a great deal about Morocco and its people. We did not like the location of the Riads houses, specially the one in Marrakesh! The people in the Riad's were extremely nice and helpful but the location was a cultural shock for all of us! I will not recommend any traveler to stay in a Riad despite the kindness and generosity of its people.

Hotel Reviews

Riad Chrifa

Chefchaouen

You need to climb the hill to get to this hotel. There is a construction site next to the door!

Authenticity & Character

It is a nice house, well kept.

Location

If you are in a good shape, I will recommend you this place otherwise you need to go up the hill to make it!

Staff

Nice and friendly

Cleanliness & Comfort

It was clean overall.

Riad Dar Laura

Fes

The house is clean, and the people are very nice and friendly. The shower was broken! I had to change rooms. My second room was much better than the first one.

Authenticity & Character

It is an old house well kept

Location

I do not like to stay in the old part of the city. There was nothing interesting about its location at all!

Staff

Everyone was very friendly.

Cleanliness & Comfort

Very clean overall.

Barcelo Tanger

Tangier

Authenticity & Character

There is nothing special about this hotel

Location

The best location! Close to everything and the sea

Staff

Service was good

Cleanliness & Comfort

The breakfast was amazing. The roof bar food is not very good and needs to be cleaner in general

Riad Jona

Marrakesh

The staff is amazing, but I will not recommend this place due to its location!

Authenticity & Character

If you can say that is authentic because it is located in the old part of the city.

Location

Staff

They were extremely nice and helpful

Cleanliness & Comfort

It was clean

Activity Reviews

Exploring the Medina and Historical Sites Of Marrakesh

Marrakesh

We had a good experience with Anwar. A very knowledgeable tour guide and respectful.

Explore the Vibrant Gateway to Africa

Tangier

Mohamed was nice and pleasant, but the tour was quick and fast!

Exploring the Imperial City and Medieval Medina of Fes

Fes

It was a very good experience overall. Sara did an amazing job as a tour guide.

Evening Food Tour in Marrakesh

Marrakesh

Despite Anwar being a great tour guide, I will not recommend this experience at all.

Quality of Experience

The location

Hammam Visit: Traditional Body Scrub

Morocco

The hammam was not what we envisioned at all. We had a hammam in Turkey that it was the real deal. The place is nice, but they need to do a better job.

Quality of Experience

The hammam

Guides, Drivers and Staff

The staff was very friendly

Transport

We had our own driver

Our driver, Rachid Mansouri, was great! Very friendly. Props to him for being able to drive for our long trips.

Our favorite cities were Fes and Marrakesh. We almost wish we had moved one of our days in Marrakesh to Fes, but we thoroughly enjoyed our time in Marrakesh nonetheless!

Mouad, the receptionist at Riad Batchisarai in Fes, was extremely kind and accommodating. He went out of his way to prepare us breakfast when we had an early departure, and also helped guide us to a restaurant in Fes when we were worried about getting lost at night. The room itself was also great, spacious and high ceilings.

The room we had at Riad Terra Bahia in Marrakesh was unfortunately a little too small for us to fit our luggage comfortably. The staff, however, were very accommodating.

It was great to have a 6-seater car, we were able to take turns lying down on the long drives between destinations. The only thing I wish was that the windows could open, as I get nauseous easily without fresh air in cars. But being able to lie down was very helpful to combat that.

Overall, a delightful trip! Booking this with KimKim made everything so much easier.

Thank you for one of the best trips! It was great mix of activities to see Croatia and Slovenia.
Amazing guides, wonderful sailing trip, the cooking class was highlight!!! The Peka meals were so delicious that I'm trying to duplicate this at home!!! I can go on and on about this trip! Please use Ivan and Sara for you adventure into Croatia and Slovenia and more!!!!!!

Activity Reviews

Visit the magnificent Postojna Cave and Predjama Castle

Ljubljana

Day Trip to Lake Bled & Castle

Croatia

Day Trip to Groznjan and Motovun

Croatia

Zagreb - walking food tour!

Zagreb

Free Day in Rovinj

Rovinj

Truffle Hunting in Istria

Croatia

Private day trip to Sibenik & Trogir

Croatia

Croatian Cooking Class

Split

Hike to Lost Villages of Hvar, Croatian Peka Lunch

Croatia

Dubrovnik - Leisure Day

Dubrovnik

Private Day Trip to Cavtat & Family Farm Day for Traditional Lunch or Dinner

Croatia

Private sailing charter

Croatia

Dubrovnik Food Tour

Dubrovnik

Heidi was very helpful throughout the planning process. She updated our trip a couple times as we finalized flight times and asked for some different activities.

While we were on the trip, everything went very smoothly. We had private transfers, our guides were very helpful with local recommendations, and everyone we interacted with was very friendly and helpful. An added bonus was having our guides help us through check in at the airports which was a different process than we were used to.

Overall, our trip to Thailand was amazing. We spent time in Bangkok at temples and different markets, time in Chiang Mai with elephants and hiking in the rainforest, and days in Phuket doing ocean activities. Our guides made each day transition smoothly and our accommodations were perfect. I would not have changed anything about the trip and would definitely use kimkim again for future travel!

We had a wonderful trip to Peru, organized by Johanna and Kristy of Kimkim.

The helpful suggestions in the original trip planning stage were much appreciated, and the on the ground support, the drivers who met us at transition points and the helpful and well informed guides, were all terrific.

The trip was tailored to our needs and preferences, and the support made the entire trip relatively stress free. Peru is an amazing travel destination. The history, the natural beauty and the varied terrain were all incredible. However, it is a large and complex country, and I am glad that we didn't try to navigate our trip without the substantial help and assistance from our local guides and drivers.

Our recent trip to Patagonia was absolutely amazing! Thank you to our guide Jimena for organizing everything so perfectly so that the only thing left for us to do was to enjoy!

Hotel Reviews

Hotel Sierra Nevada

El Calafate

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Camping Grey

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Paine Grande

Puerto Natales, Chile

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Los Cuernos

Torres del Paine - W trek Circuit Reserva Cerro Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Torre Central

Parque Nacional Torres del Paine Pedro Montt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Aquaterra

Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Perito Moreno Boat & Walking Tour

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour (Refugio Grey to Pingo)

Patagonia

Quality of Experience

Guides, Drivers and Staff

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

Quality of Experience

Guides, Drivers and Staff

Transport

Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences and accounted for travel time in order to maximize our first trip to Viet Nam. She booked us on 2 private tours in Hanoi, including a Russian jeep tour and local attraction tour. She even paid extra to expedite my husband's Viet Nam visa when she realized it had been delayed and was able to get it for him the night before we left for our flight. She also found me a seamstress who sewed my 2 custom-made suits, advocated for my husband and me to get an upgraded hotel room with windows, and reserved upgraded seats on our flight from Hanoi back to Tokyo. She also recommended Stellar of the Seas cruise in Halong Bay and booked a 4-day, 3-night cruise for us which was a perfect duration for us. It was unexpectedly easy and efficient to communicate through the KimKim app and Ms. Trang was very patient with me. She is the epitome of customer service and I will definitely use KimKim travel agency for my future international travel.
Ms. Trang had book Duc and a driver to pick us up at Hanoi airport while Duc gave us an introduction to the city . Our Hanoi City tours were with Ben and a driver, as well as Gracie and a driver. We all communicated via Whatsapp which was extremely helpful given the language differences. They all went out of the way to help us make restaurant recommendations and suggestions for local activities following the tours. Ms. Trang went above expectations and had carefully choreographed our entire trip to Viet Nam so that we wouldn't get lost and felt welcomed to learn about the country's history and beautiful surroundings.

We had the best time exploring Bali and Lombok! There is no way I could have planned all of this on my own; Marc did an incredible job making sure everything was tailored to what we wanted to do. The order of locations/activities was perfect as was the timing of how much we could fit in a day without feeling exhausted. Edi, our driver for most of the trip, was so welcoming and had the best energy. We looked forward to seeing his smiling face each morning when he picked us up. We only spent a few days in Lombok, but Fathur and his team (special shout out to J!) were very responsive and made us feel well taken care of. All of our hotels exceeded expectations especially in going above and beyond to make us feel extra special on our honeymoon. Budi was the perfect guide for our temple day in Ubud, he did a great job explaining things and even adjusted our original plans a bit to better fit the theme for the day (we ended up changing the Ubud Monkey Forest to a smaller less touristy one the next day instead which was VERY smart). We never once had to worry about figuring out what time to leave or how to figure out the details of getting tickets for different activities, one way or another it was taken care of for us. I cannot say enough things about Marc, the people of Bali/Lombok, and all of the wonderful guides and drivers along the way. I would 100% plan another trip with them if we wanted to create a custom itinerary.

Hotel Reviews

Mahagiri Villas Sanur

We really loved ending our trip at this hotel. The staff was very attentive and friendly, we felt extremely welcomed. We actually liked that it was a few blocks from the beach so that it was quieter at night, they have their own beach chairs with an attendant if you decide to go over there which was a nice touch. We loved the food/drink, they even gave us an entire cake for our honeymoon! The wifi was the fastest of any hotel we stayed at and we liked all of the small touches like the frangipani oil scenting our room and the bathtub filled with flowers when we arrived. They even have a shuttle that will take you anywhere in Sanur for free. We would highly recommend staying here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Qunci Villas Hotel

Senggigi

The location was very close to the port and the area is very nice. We loved the views of the ocean and all of the pool options. The room was very nice, however we wished that there was more than just one mirror which happened to be outside. We also wished that at least the toilet was indoors (it was outside along with the shower, sink, and tub). We LOVED the private pool in the villa though, it was really nice being able to have that to ourselves. The spa on-site was also extremely nice. We got multiple treatments done and all were lovely. There was one night where there was a local wedding going on where the music was super loud until late at night and again at 5am, that wasn't the hotel's fault but we wished there was some noise ordinances in the area especially since that's where tourists are staying to relax.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Munduk Moding Plantation

Gobleg

This hotel is STUNNING. We loved the views, large rooms, private balcony, the infinitely pools up in the clouds are nothing short of magical. We loved all of the activities they have on the grounds including a tour of the coffee plantation, yoga, trying on authentic attire the locals wear to temples, and eating food which is mostly grown in their gardens. Everything was geared towards sustainability and supporting the local community. The cherry on top was the 4 grinds of coffee with the equipment to make it how you like in the room (French press, V60, espresso, Bali-style), the free afternoon tea which included local sweets, and the nightly treat with a scroll that had a story about the local culture. It became our favorite nightly routine to read our "bedtime story". The complimentary massage was also a huge bonus!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tejaprana Resort & Spa

Ubud

We loved the view of our valley villa! The staff was super friendly and accommodating, I also cannot say enough wonderful things about how good the food/drink were at the restaurant! It was a little distance from Ubud center, but it was nice and quiet which was definitely our preference. We would definitely stay there again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Waterfall Exploration and Traditional Sasak Village Visit

Indonesia

The 2 waterfalls we saw were absolutely stunning. However, there were some parts of the tour we wished had gone smoother. First off, we didn't realize how unsafe the hike to the 2nd waterfall was going to be (slippery rocks, rocky pathways held together by rusty wire fencing with pieces of metal sticking upward, stairs with rusted away handrails, etc). I had on hiking sandals that worked for hiking down stairways to other waterfalls, but the metal wiring was poking into them as well as my husband's hiking water shoes that have holes in the bottom. We would have picked different shoes had we known. We had a guide in our car, however we had to use a local guide once we got to the waterfalls who didn't speak English. He walked away ahead of us and didn't show us where to step on the trail so we didn't know what rocks were sturdy/safe to walk on. We got the feeling that he didn't care much about making sure we were safe or having a good experience, and more like he just wanted to get the hike over with. After the waterfalls, we were excited to see the Sasak village especially since the village tour in Bali was so great. However, our guide from the car was the one who did the "tour" and it only lasted less than 10 minutes. He didn't tell us very much about it, and it felt more like we were intruding in someone's private life rather than having someone from there tell us about their village. Also, there was an aggressive dog that approached us and was barking/snarling. Our guide didn't do anything to direct us away from it. Again, it felt like he didn't really want to be there and just wanted to get it over with. It was a shame because the area was beautiful. Our driver was great though (and he ended up being our guide the next day for snorkeling, we wish he had been our guide on this day too)!

Quality of Experience

Food

Guides, Drivers and Staff

Driver was great, the guide that came in our car and the guide for the hike didn't seem like they really wanted to be there though.

Transport

Boat trip and snorkeling around the Gilis island (Meno, Air)

Indonesia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Munduk & Tamblingan Lake Exploration

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Sunrise Trek to Mount Batur Summit

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Cultural Immersion and traditions at Rumah Desa

Indonesia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

It’s hard to fully capture the transformative experience our family had during our trip to Morocco. We would like to extend our heartfelt thanks to Hassan, Ismail, Hamid, and the entire team. Their remarkable professionalism, profound knowledge, and genuine hospitality made our journey truly exceptional. From learning the history of the Almoravid dynasty in the streets of Marrakech to seeing the breathtaking beauty of the Roses and Dades valleys, we've come home from our trip with a passion for learning more about Morocco, as well as for visiting again. Tanmirt!