Kimkim Trip Reviews

4.8
Based on 21,922 ratings
Read 21,922 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonder Bali Trip
Indonesia | Sep 16 - Sep 20, 2026

O
Outhone P.
San Diego, CA, USA | Reviewed on Sep 21, 2026

Right after immigration Deta make sure my driver is visible to me while I browse through the signage. The driver is helpful and drives us to the hotel.
Both our driver and tour guides did very good job and make sure that we enjoy the tours during our stay. I would recommend KimKim to anyone would like to have your vacation arranged for you without hassle.

Local specialist: Athaya Carissa
Athaya
Athaya Carissa
Local specialist in Jakarta, Indonesia | Replied on Sep 22, 2026

Dear Outhone,

Thank you so much for taking the time to share your experience with us! It was truly a pleasure helping arrange your Indonesia journey. I’m especially happy to hear that Deta and your driver made your arrival smooth and easy, and that our drivers and guides helped make your tours enjoyable throughout the trip. Your kind words mean a lot to our team! Thank you as well for recommending kimkim. We hope to have the opportunity to welcome you back to Indonesia for another memorable adventure in the future.

Warm regards from Indonesia,
Athaya

Portugal Destination
Portugal | Sep 4 - Sep 19, 2026

B
Beverly C.
Ashburn, VA | Reviewed on Sep 21, 2026
We had a wonderful trip to Porto, Lisbon, Coimbra, Lagos in the Algarves and Madeira. Giorgia was excellent in helping to design and plan the trip of our dreams. Read more

We had a wonderful trip to Porto, Lisbon, Coimbra, Lagos in the Algarves and Madeira. Giorgia was excellent in helping to design and plan the trip of our dreams.

Hotel Reviews
Castanheiro Boutique Hotel
Funchal
Authenticity & Character
Location
Staff
Some of the bartender/wait staff was not very friendly and kind of rude.
Cleanliness & Comfort
Boutique Hotel Vivenda Miranda
Lagos

When we walked into this hotel and saw the view, we felt like we had reached paradise. The staff is very friendly and accomodating. The views are unbelievable! The restaurant is also very good! This is probably the best hotel I have stayed in EVER!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
We had an issue where our shower door broke, but they fixed it immediately. We also had ants in our bathroom that they also took care of in a timey manner.
PortoBay Marquês
Lisbon
Pousada Porto - Rua das Flores
Porto

This hotel is in a great location. The room was a little small, with no closet or dresser for your clothes, so if you have large pieces of luggage, it is a challenge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Sep 21, 2026

Hi Beverly,
Thank you so much for your kind words! It was a pleasure helping you plan such a wonderful trip through Portugal. I’m so happy to hear you had such a great time! 😍😍
Warmest regards,
Giorgia

Our trip to Porto was amazing!! Adam chose th...
Portugal | Sep 15 - Sep 18, 2026

Ella
Ella H.
Jacksonville, FL | Reviewed on Sep 21, 2026
Our trip to Porto was amazing!! Adam chose the absolute perfect hotel for us. Our rooms had small gardens in the back, the hotel offered a delicious breakfast, along with a pool and lovely bar area. We took a cooking class where we learned to cook Portuguese dishes and had the best time. We got to explore the local market and learn about the local people that run the place. Overall, KimKim helped us make the most out of our trip!! Read more

Our trip to Porto was amazing!! Adam chose the absolute perfect hotel for us. Our rooms had small gardens in the back, the hotel offered a delicious breakfast, along with a pool and lovely bar area. We took a cooking class where we learned to cook Portuguese dishes and had the best time. We got to explore the local market and learn about the local people that run the place. Overall, KimKim helped us make the most out of our trip!!

Hotel Review
Mercure Porto Centro Aliados
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Sep 21, 2026

Thank you so much, and so happy Porto delivered! That hotel is such a gem, and I had a feeling the garden rooms and breakfast would be a hit.

A cooking class with a market visit is one of my favorite ways to really connect with a place and its people, so it's great to hear that was a highlight for you. 🧑‍🍳

Can't wait to help you plan the next one!

The places I visited in Patagonia were great....especially the glaciers near El Calafate.
Argentina | Sep 14 - Sep 20, 2026

Chelsea
Chelsea R.
Brazil | Reviewed on Sep 21, 2026
The places I visited in Patagonia were great. The tours that I booked were average. I searched out a few additional tours that were with smaller groups and more unusual excursions. I wish I had been offered more choices from the start. Read more

The places I visited in Patagonia were great. The tours that I booked were average. I searched out a few additional tours that were with smaller groups and more unusual excursions. I wish I had been offered more choices from the start.

Hotel Reviews
Rochester Calafate
El Calafate
Authenticity & Character
Location
Not in city center
Staff
Cleanliness & Comfort
Los Naranjos
Ushuaia

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
🔎 General Information about Ushuaia 🔎
🔎 General Information about Ushuaia 🔎
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Train of the End of the World 🚂
Train of the End of the World 🚂
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Todo Glaciares Navigation
Todo Glaciares Navigation
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Navigation: Sea Lions, Birds and Lighthouse 🦭(On Catamarán)
Navigation: Sea Lions, Birds and Lighthouse 🦭(On Catamarán)
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Tierra del Fuego National Park (Half day visit) 🌲🌿
Tierra del Fuego National Park (Half day visit) 🌲🌿
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Solana Carrera
Solana
Solana Carrera
Local specialist in Córdoba, Córdoba Province, Argentina | Replied on Sep 21, 2026
Thank you, Chelsea, for sharing your experience with us and for choosing to explore Argentina with us! I’m so glad to hear that you enjoyed Patagonia, especially the incredible glaciers around El Calafate. It’s such a special part of the country, and I hope those landscapes were some of the highlights of your trip. I also truly appreciate you taking the time to share your feedback. Hearing from our travelers helps us continue improving and creating experiences that feel more personal and... Read more

Thank you, Chelsea, for sharing your experience with us and for choosing to explore Argentina with us! I’m so glad to hear that you enjoyed Patagonia, especially the incredible glaciers around El Calafate. It’s such a special part of the country, and I hope those landscapes were some of the highlights of your trip.

I also truly appreciate you taking the time to share your feedback. Hearing from our travelers helps us continue improving and creating experiences that feel more personal and tailored to each journey.

It was a pleasure being part of your trip, Chelsea. Thank you again for traveling with us, and I hope you take home many wonderful memories from your time in Argentina!

Safe travels and hope to welcome you back to South America someday!

The trip organized by Rachel and her team was...
Ireland | Sep 10 - Sep 20, 2026

B
Barbra S.
Atlanta, GA | Reviewed on Sep 21, 2026
The trip organized by Rachel and her team was perfect. The trip pacing was perfect and we really enjoyed all of it. The most astounding part of the trip was frankly the properties they selected . Every one was unique and perfect. Every time we showed up to a new property we were delighted. Of particular note was the sheepdog demonstration- a fascinating experience we wouldn’t have found on our own. Read more

The trip organized by Rachel and her team was perfect. The trip pacing was perfect and we really enjoyed all of it. The most astounding part of the trip was frankly the properties they selected . Every one was unique and perfect. Every time we showed up to a new property we were delighted. Of particular note was the sheepdog demonstration- a fascinating experience we wouldn’t have found on our own.

Hotel Reviews
Cliff at Lyons
Co. Kildare

The room we were in (Pipit) was fabulous. Lovely and only one of two rooms in the building which made it very quiet. Lovely view over the lily pond.

Authenticity & Character
It was a very beautiful property with lovely buildings and gardens. Most of the garden beds seemed over grown and in needing of love. Apple trees with fruit on the ground and beds overtaken with dandelions and weeds.
Location
It was very convenient to the airport really. Only 40 or so minutes away, so it was very nice to not have a long drive to. A ivate
Staff
Everyone we ran into was very helpful and nice.
Cleanliness & Comfort
So this was also another wedding venue and there was one going on this day. As a result the next morning there were empty glasses and empty beer bottles littered about and one area (obviously the smoking area) outside the restaurant where the ground was littered with cigarette buts. My partner found broken glass on his seat at the breakfast as well.
Kilkea Castle and Spa

What a unique property! A straight up castle- it was very cool.

Authenticity & Character
Just the fact it looks like and actual castle was cool. We stayed in the. Carriage house, but since it was attached to the main building it felt like you were staying in the castle. Another very cool item were the onsite escape rooms. We had a great time escaping the dungeon.
Location
It was out in the country, but that made it perfect.
Staff
John at the activities center (the escape room) made it very fun!
Cleanliness & Comfort
One of the things one should be aware of is that this is a big wedding venue. When we checked in the lobby was full of wedding guests and we literally had to wiggle our way to the desk to check in. They were also packing the bar, so getting a nice beverage after the long drive was impossible. Not a big deal, but something to be aware of. The music from the wedding was also quite loud, although away from the main building. It did not take away from our enjoyment but something to be aware of.
Killarney Park Hotel
Killarney

I wish I could give this place 8 stars. The service was impeccable, the rooms were very nice and the location was very central to the parks we were visiting.

Authenticity & Character
Location
Staff
Fallen, Brendan and Colin were so fantastic! Also Maria at the front desk was very helpful and welcoming.
Cleanliness & Comfort
The room was perfect with all the amenities you could want. We were in a classic King, which was just fine, but I would love to go back and stay in one of the other class of rooms, as I bet they are spectacular.
Pax Guest House
Dingle

The view from the lounge are was spectacular!

Authenticity & Character
Beautifully decorated and very amazing artwork throughout the property.
Location
Perfectly located at the top of a hill with lovely views of the fields and Dingle bay.
Staff
Cleanliness & Comfort
We were pleasantly surprised that we were able to have laundry done, as some of the reviews mentioned otherwise. Same day service and very reasonable!
Gregan's Castle Hotel

This was one of our favorite properties on the trip. We enjoyed the breakfast very much, and also enjoyed dinner there on one of the casual nights. Very very nice. The property and the room we were upgraded to (Fuschia) were spectacular. The pub was warm and cold and we spent much of one rainy afternoon there by the fire. Perfection.

Authenticity & Character
Wonderful sitting rooms with garden views and fireplaces throughout. Such a lovely setting.
Location
Staff
Everyone was so welcoming and lovely. They really made you feel at home.
Cleanliness & Comfort
The room was lovely, large and nicely outfitted with a seating area for two that we loved. Very comfy bed!!!!
Ballynahinch Castle Hotel

This property was amazing. The grounds were just spectacular - we spent most of one afternoon just hiking the very well maintained trails on the property. Over 5 miles by our count. There is a lovely perfect walled garden and kitchen garden that was one of the most beautiful we have ever seen. Our room was nicely situated with a river view. Perfect orientation.

Authenticity & Character
Great fireplaces and seating areas to hang out at.
Location
Great property with amazing walking trails through the woods and along the river.
Staff
Well- they mostly seemed a bit overworked and stressed. We didn’t really get the warm welcome or assistance with luggage we would have expected, and were quite surprised by that. The pub was lovely, but they had the poor bartender doing everything. He seemed extremely overworked.
Cleanliness & Comfort
Merrion Hotel
Dublin

Wonderful hotel in the perfect location for Dublin. Breakfast was fabulous and our garden room had a lovely view. Very centrally located near a couple really fun pubs.

Authenticity & Character
Location
Centrally located.
Staff
Cleanliness & Comfort
Activity Reviews
Connemara Sheepdog Demonstration
Connemara Sheepdog Demonstration
Ireland

I would like to give 5 stars to our sheepdog Mac as well. This was amazing and one of my favorite activities. Well worth the drive!

Quality of Experience
Guides, Drivers and Staff
The farmer doing the demo was funny, knowledgeable and amazing.
Irish Dancing - The Irish House Party (Dinner & Show)
Irish Dancing - The Irish House Party (Dinner & Show)
Dublin

Amazing entertainment as well as food!

Quality of Experience
Food
The Guinness beef stew was incredible!!
Cliffs of Moher Cruise from Doolin ( 50 min)
Cliffs of Moher Cruise from Doolin ( 50 min)
Doolin

We did not go on this cruise as it was raining and the seas were rough. I would suggest it as an activity but not book it in advance. There were lots of spots available and could easily be walk up.

Private tour of Emigration Museum EPIC
Private tour of Emigration Museum EPIC
Dublin

Our guide Emma was fantastic- not saying anything wrong with her at all. However we would have gotten a lot more out of it going through on our own. This is not an activity or museum where a guide is needed at all.

Quality of Experience
Guides, Drivers and Staff
Killarney National Park Jaunt - From Park to Castle
Killarney National Park Jaunt - From Park to Castle
Ireland

Really cool experience and our driver was super nice and knowledgeable about the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Ireland

Beautiful views and locations - Wry scenic and not to be missed.

Quality of Experience
Dublin Private Walking Tour
Dublin Private Walking Tour
Dublin

Brian was great and we enjoyed his banter and stories of fairies and fairy trees! He modified the trip for us and was very flexible.

Guides, Drivers and Staff
Brian was great, on time, very knowledgeable and personable. Perfect walking pace for us as well
Local specialist: Rachel Long

Our Experience with Kim-Kim on our 10-day trip to Brazil (Rio, Amazo...
Brazil | Sep 3 - Sep 12, 2026

H
Harshini S.
Vancouver, WA, USA | Reviewed on Sep 20, 2026
We booked a 10-day trip to Brazil (Rio, Amazon/Manaus, and Foz do Iguacu). Ours was a group of 14 and our KimKim representative was Bruno Madeira. The trip was expensive-but we were willing to pay as we looked at this as once in a life-time experience for us.
From the beginning to the end, Bruno was excellent in responding to our messages. High points of the trip were:
1. Day 2: Visit to Corcovado and Sugar Loaf were fully worth it.
2. Hospitality of the Paroa Amazon Lodge Staff. Fillipe...
Read more

We booked a 10-day trip to Brazil (Rio, Amazon/Manaus, and Foz do Iguacu). Ours was a group of 14 and our KimKim representative was Bruno Madeira. The trip was expensive-but we were willing to pay as we looked at this as once in a life-time experience for us.
From the beginning to the end, Bruno was excellent in responding to our messages. High points of the trip were:
1. Day 2: Visit to Corcovado and Sugar Loaf were fully worth it.
2. Hospitality of the Paroa Amazon Lodge Staff. Fillipe and Leilian were exceptional and went above and beyond in meeting our dietary needs. Food was excellent.
3. Foz do Iguacu was really wonderful, both from the Argentinian side as well as the Brazil side. Our guide Edson was very respectful, and he made sure that everyone was comfortable and safe from the time he met us until we got checked in at the airport. There was one issue that tainted this positivity and I am sure who was to blame for it (see #6 below).
4. On our request, Edson took us to Parque das Aves. We appreciated that he accommodated our request. We paid the entrance fee on our own. These little things should have been included in the package.

Here are the reasons why I did not give four stars to the Kim-Kim experience and to Bruno.
1. Kim-Kim app is very basic. We did not have access to invoices, hotel and airline vouchers via the app.
2. Our detailed daily itinerary was not available until a couple of days before the trip. At times (especially in Rio) we had to push the guide asking for the following day's itinerary.
3. Day 3 tour in Rio was tiring and we felt that some places were included just to kill the time. We felt that our guide their was pushy and disrespectful to our group members on more than one occasion.
4. We felt that we were not well informed about our Amazon experience. Even though it was termed "Amazon Safari" the actual experience fell short. We felt that a visit to the indigenous village should have been included for the price we paid, but it was not. Instead we visited a local village, which was not what we expected.
5. Except for the Arena Leme Hotel, the other hotels we stayed were just average. This is why we strongly felt that indigenous village visit could have been included to increase the value for our money.
6. Boat ride in the Argentina-side was not included in our package. Edson charged us a lot more than the price published on the ticket counter. When we informed Bruno, he asked us to resolve it with the guide. We were quite disappointed with Edson's action as well as Bruno's response.

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Sep 21, 2026
Hello Harshini,
Thank you very much for your review, and I’m glad you enjoyed the trip. I’d like to address a few points you mentioned here.
You say the trip was expensive, but remember that when we began negotiations, only 8 of you booked the trip right away. Many were afraid to book because of the war in the United States. I warned that anyone who booked later would end up paying more because, due to the war, oil prices had risen sharply, which increased the cost of the three domestic...
Read more

Hello Harshini,
Thank you very much for your review, and I’m glad you enjoyed the trip. I’d like to address a few points you mentioned here.
You say the trip was expensive, but remember that when we began negotiations, only 8 of you booked the trip right away. Many were afraid to book because of the war in the United States. I warned that anyone who booked later would end up paying more because, due to the war, oil prices had risen sharply, which increased the cost of the three domestic flights. The closer you get to the flight date, the more expensive it becomes—not to mention that two members of the group took a different flight to Manaus.
Our negotiations were always more focused on price, so I wasn’t able to include visits to indigenous tribes, the Bird Park, or the boat tour in Foz do Iguaçu. However, please remember that initially everyone said they would arrive on the same flight, which didn’t happen. You arrived on four different flights, and I didn’t charge you for those extra transfers. In addition, the tours in Rio de Janeiro were originally scheduled to last 6 hours, but I extended both tours in Rio de Janeiro to 8 hours and didn’t charge you anything extra for that either. Also remember that in the Amazon, all meals were included, and in the other cities, breakfast was included.
You mention that the itinerary was only provided the day before the trip, which is correct, since tour start times and—especially—flight schedules are subject to change, which requires us to make minor adjustments. I even made one adjustment due to the delay involving the eight people who had issues with their American Airlines flight. Furthermore, the itinerary was always available on the Kimkim platform, and nothing else was changed. The only thing that was missing were the specific times, so I don’t understand your dissatisfaction in this regard.
As you rightly pointed out, the boat tour on the Argentine side wasn’t included in your itinerary. Since it’s a group of 14 people, the guide contacts the company responsible for the tour—in this case, Gran Aventura—so that, if the group decides to take the tour, the guide can ensure the entire group is together on the same boat (this is pre-booked). If you buy the tour on the spot, this isn’t guaranteed. What may have caused your dissatisfaction is the tour company’s policy regarding groups. I obviously asked you to work it out with the guide, since he is my local representative in Foz do Iguaçu and someone I trust. You could have booked the tour directly with the company, but the issue is that you would have had to wait in line, and the group might have ended up being split up.
As you rightly pointed out, Parque das Aves was not included—neither the ticket nor the visit—and the guide was kind enough to take you there.
Now, speaking of Rio de Janeiro, there are a few attractions in Downtown that are, let’s say, “must-sees,” and the rest depend on the group’s interests and how much time you have. You even mentioned that you’d like to visit the Museum of Tomorrow, but please understand that what might seem like a pointless attraction in Downtown—or just a way to kill time—to you might be seen differently by someone else in the group. That’s just how group trips go—it’s hard to please 100% of everyone in the group. People are different.
Thank you once again for your trust, and I wish you all the best.
Bruno

Rome-Florence-Cinque Terre Trip
Italy | Sep 6 - Sep 15, 2026

D
Dave B.
Chicago, IL | Reviewed on Sep 20, 2026
The driver never met us in the airport when we arrived in Rome. That was disappointing, but we connected and got to our hotel. Giorgia booked us great hotels with local flavor and great locations. The small group tours were worth it to have an intimate tour. We took the Food Lover's Rome tour and Lily was an amazing tour guide. Colosseum and Vatican tour guides were great too. The Florence Tuscan Wine tour was excellent and the 3 wineries were the stars of the show. We ended our trip with... Read more

The driver never met us in the airport when we arrived in Rome. That was disappointing, but we connected and got to our hotel. Giorgia booked us great hotels with local flavor and great locations. The small group tours were worth it to have an intimate tour. We took the Food Lover's Rome tour and Lily was an amazing tour guide. Colosseum and Vatican tour guides were great too. The Florence Tuscan Wine tour was excellent and the 3 wineries were the stars of the show. We ended our trip with a Sunset boat tour of Cinque Terre. It was fantastic.

Activity Reviews
Cinque Terre Sunset Cruise with Aperitif
Cinque Terre Sunset Cruise with Aperitif
Cinque Terre

Wow! Beautiful scenery and the meal the crew cooked was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Chianti & Super Tuscan Wine Experience
Chianti & Super Tuscan Wine Experience
Florence

The wineries made the experience. Food was fantastic. Aldo was a great tour guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

Our guide gave a very good history of everything he showed us and made it much more impressive and I could appreciate it better.

Quality of Experience
Guides, Drivers and Staff
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy
Quality of Experience
Guides, Drivers and Staff
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
Rome
Quality of Experience
Food
It was a great mix of food
Guides, Drivers and Staff
Lily was amazing
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Sep 21, 2026

Hi Dave,
Thank you so much for your wonderful review! I'm so happy to hear you enjoyed the hotels, tours, guides, wineries, and your time in Cinque Terre. Sorry to hear about the airport pickup issue. We weren’t aware there was a problem locating the driver at the time, and we would have been very happy to assist and help you connect with the driver. It's wonderful to know you enjoyed the rest of the trip!🥰🥰
Warmest regards,
Giorgia

Albania and Montenegro are a must-see!
Albania | Sep 6 - Sep 15, 2026

Nathan
Nathan S.
Denver, CO | Reviewed on Sep 21, 2026
Overall, amazing trip. We truly enjoyed the whole time we were there with Kotor, the Shala River, Alpeta Winery, and the incredible views of Kruje really standing out. All of our guides were incredible with Natasa in Kotor and the hosts at Alpeta Winery really leaving an impression on us with their knowledge and hospitality. All of the hotels were truly impressive with amazing views and all of the staff were very helpful, especially the hotel staff at Hotel Leon Coronato and Milo at Lake... Read more

Overall, amazing trip. We truly enjoyed the whole time we were there with Kotor, the Shala River, Alpeta Winery, and the incredible views of Kruje really standing out. All of our guides were incredible with Natasa in Kotor and the hosts at Alpeta Winery really leaving an impression on us with their knowledge and hospitality. All of the hotels were truly impressive with amazing views and all of the staff were very helpful, especially the hotel staff at Hotel Leon Coronato and Milo at Lake Valley. Looking back on the trip, there isn't a single thing that we would change, as the trip was truly top-notch.

Hotel Reviews
Hotel Panorama Kruje
Krujë

Views are magnificient

Authenticity & Character
Location
Views overlooking the Castle and basically all of Albania to the Adriatic Coast were jaw dropping
Staff
Cleanliness & Comfort
Hotel Leon Coronato

Rich history and amazing location

Authenticity & Character
Location
great views of the water and right in the center of Perast
Staff
Staff were very helpful and some of the best we experienced on the trip
Cleanliness & Comfort
Lake Valley

Amazing location. Wish we stayed here more than one night.

Authenticity & Character
Location
Off the beaten path and quiet.
Staff
Milo was a great guy and communicated very well with us.
Cleanliness & Comfort
Hotel Colosseo

Beautiful but parking is confusing

Authenticity & Character
Location
Walking street is right out the front door for shopping and local food
Staff
Cleanliness & Comfort
Hotel Portik
Berat

Great Location for seeing the city and castle

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rogner
Tirana
Authenticity & Character
Location
Easy Walking
Staff
Cleanliness & Comfort
Activity Reviews
Sightseeing tour of Kotor
Sightseeing tour of Kotor
Albania

Incredible city. Natasa was very knowledgeable and such a nice person.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat trip on Skadar Lake - Virpazar
Boat trip on Skadar Lake - Virpazar
Albania

Amazingly beautiful and very relaxing.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting in Alpeta Winery
Wine tasting in Alpeta Winery
Berat

Amazing wine and staff were amazing and funny.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome in Tirana
Welcome in Tirana
Tirana
Quality of Experience
Guides, Drivers and Staff
Transport
Boat trip in Kotor's Bay
Boat trip in Kotor's Bay
Albania

Absolutely stunning and we got to see not only Kotor Bay including Perast and 'Our lady of the Rocks', but also a submarine bunker, and swam in a coastal cave.

Quality of Experience
Guides, Drivers and Staff
Boat driver, Eddie, was very cool and great.
Transport
Boat trip to Koman and Shala river
Boat trip to Koman and Shala river
Shkoder

highly recommend this adventure. The entire area is breathtaking and the boat ride gives you a totally different perspective. Shala River was impressive and the water so clear.

Quality of Experience
Guides, Drivers and Staff
Transport
River Hiking in Osum Canyon
River Hiking in Osum Canyon
Berat

Beautiful to see and experience but the driver was like a race car driver.

Quality of Experience
Guides, Drivers and Staff
driver was crazy. Guides lacked knowledge about the area. Very confusing when we first arrived.
Transport
Local specialist: Violaine Fejoz
Violaine
Violaine Fejoz
Local specialist in Tirana | Replied on Sep 21, 2026
Thank you so much, Nathan, for taking the time to share such a wonderful review! I’m really happy to hear that you had such a memorable experience discovering Albania and Montenegro and that the itinerary, accommodations, and activities all came together so well. It’s especially nice to hear that places like Kotor, the Shala River, Alpeta Winery, and Krujë were highlights of your journey, and that you had such positive experiences with our local guides and partners along the way. It was a... Read more

Thank you so much, Nathan, for taking the time to share such a wonderful review! I’m really happy to hear that you had such a memorable experience discovering Albania and Montenegro and that the itinerary, accommodations, and activities all came together so well.

It’s especially nice to hear that places like Kotor, the Shala River, Alpeta Winery, and Krujë were highlights of your journey, and that you had such positive experiences with our local guides and partners along the way.

It was a real pleasure helping you plan this adventure and accompanying you throughout the process. Thank you again for your trust and your kind words, they mean a lot to us and to our local partners.

I hope you returned home with plenty of great memories, and perhaps we’ll have the opportunity to welcome you back to the Balkans for another adventure in the future! 😊

Violaine

Overview of Experience
Greece | Sep 7 - Sep 17, 2026

V
Vivian D.
Ashburn, VA | Reviewed on Sep 20, 2026
Communications and response times were excellent with the Kim-Kim staff. They really helped us mold this amazing vacation. All transports, ferry, and plane travels were easy. Tour guides were fantastic especially the Acropolis/Agora tour (Sept 8), the Crete tour with lunch (we learned so much history -Sept 11) and the Naxos tour (Sept 16). Loved the wine tasting (Sept 13) and boat excursion in Santorini (on Sept 14 - the captain and mate were exceptional) Accommodations were great... Read more

Communications and response times were excellent with the Kim-Kim staff. They really helped us mold this amazing vacation. All transports, ferry, and plane travels were easy.

Tour guides were fantastic especially the Acropolis/Agora tour (Sept 8), the Crete tour with lunch (we learned so much history -Sept 11) and the Naxos tour (Sept 16). Loved the wine tasting (Sept 13) and boat excursion in Santorini (on Sept 14 - the captain and mate were exceptional)

Accommodations were great in Athens, Crete and especially Santorini. The accommodations in Naxos were OK - could have been a level up.

Hotel Reviews
Melidron Hotel & Suites
Naxos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel rooms were a bit shabby compared to other hotels on our trip.
Atrina Canava 1894
Santorini
Cretan Dream Resort & Spa
Chania
Athens Manor Houses
Athens
Activity Reviews
Private Evening Neighborhood Walk
Private Evening Neighborhood Walk
Athens
Private Off-the-Beaten-Path Villages & Countryside Excursion
Private Off-the-Beaten-Path Villages & Countryside Excursion
Santorini
Private Cultural Treasures & Local Villages Experience
Private Cultural Treasures & Local Villages Experience
Naxos
Private Sunset Caldera Cruise
Private Sunset Caldera Cruise
Santorini
Private Sunset Wine Experience
Private Sunset Wine Experience
Santorini
Private Apokoronas Countryside Day Trip with Tastings & Lunch
Private Apokoronas Countryside Day Trip with Tastings & Lunch
Chania
Chania in a Nutshell – Crete’s Ancient & Modern History Private Tour
Chania in a Nutshell – Crete’s Ancient & Modern History Private Tour
Chania
Private Acropolis, Ancient Agora & Acropolis Museum Visit
Private Acropolis, Ancient Agora & Acropolis Museum Visit
Athens
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Sep 21, 2026

Hi Vivian!

I think that, beyond the planning process, being able to communicate with your travel planners and having strong on-the-ground partners who enhance your experience is key. I want to thank you for highlighting these two important aspects.

We will make sure to continue honing and improving our communication processes and our local relationships to give you even better experiences in future travels.

Our two week trip to Italy as planned for us by Andrea was fabulous!
Italy | Sep 2 - Sep 15, 2026

J
Jeanne Marie B.
Newark, NJ | Reviewed on Sep 20, 2026
Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along... Read more

Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along with The Vatican, St. Peter's Basilica, Palace Gondolfo, and Basilica San Clemente along with a food tour. We then traveled by train to Naples where we stopped at a winery for lunch and wine tastng on our way to Pompeii. Our next stop was Sorrento where we stayed for two nights and spent one day on the Isle of Capri. Our driver then took us to Amalfi, stopping in Positano, and Ravello on the way - stunning views! After two nights in Amalfi we continued on to the southeast arriving in Matera, the city of caves. We can now say we slept in a cave as our hotel was built into the canyon wall! After Matera we traveled on to Alberolbello with its Trulli houses, Locorontondo with its white washed buildings and Ostuni, the white town on a hill. Each of these stops were unique in their own way and very interesting. Lunch and wine tasting at a local Masseria made us wish we had more time to spend there. We ended out trip in the east with a guided walk of Bari, where we observed Nona's make orecchiette pasta from scratch. A relaxing train ride took us back to Rome for our next day departure home. A truly memorable trip that could not have gone better.

Hotel Reviews
JR Hotels Oriente
Bari

This hotel was close to the Old Town with a variety of restaurants near by.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Masseria Grieco
Ostuni

The Masseria Grieco was a beautiful spot that unfortunately we only had one night at. The staff were very nice and the restaurant for dinner was outside with a unique menu each night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte San Pietro
Matera

Staying in a hotel built into a cave was a highlight of our trip! The staff here were very helpful and the included breakfast, very tasty, was presented to our table in small plates of a variety of foods. Such fun! A great location with many restaurants within easy walking distance. A unique experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Bussola
Amalfi

Hotel La Bussola was in a good location, a little bit away from the main shopping area but close enough to easily walk to. The hotel restaurant had a beautiful view and was good quality.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Continental
Sorrento

Hotel Continental was very nice and in a good location. Breakfast had a wide variety of food available.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Venere
Roma

A small boutique hotel, the Palazzo Venere was perfect. It is well located, within easy walking distance to sights and restaurants. All of the people we met were very friendly and helpful. The breakfast, particularly for such a small hotel, had a wide variety of foods and held something for everyone. I would highly recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

Visiting this site is a very emotional experience. Hearing about the daily lives of the people of Pompeii and imagining their horror as the Volcano erupted is difficult. A visit not easily forgotten.

Quality of Experience
Guides, Drivers and Staff
Transport
Ostuni guided walk
Ostuni guided walk
Italy

Another hidden gem in the Puglia area. Ostuni is called "la cotta Bianca" which means white town. A lovely town.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting in Pompeii area including light lunch
Wine tasting in Pompeii area including light lunch
Italy

Visiting this winery with Mt. Vesuvius in the background was amazing. The wine tasting with lunch was a highlight of the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lunch in a Typical Masseria with local products tasting
Lunch in a Typical Masseria with local products tasting
Italy

The Masseria wine tasting and lunch was a wonderful experience. The wine was very good and the lunch delicious. We wish we had more time in this location.

Quality of Experience
Guides, Drivers and Staff
Transport
Bari guided walk
Bari guided walk
Italy

We enjoyed the tour of old Bari with its maze of alleyways and the Saint Nicola Cathedral. A highlight was the Nonnas making orecchiette pasta from scratch on the street!

Quality of Experience
Guides, Drivers and Staff
Rome Private Guided Walk
Rome Private Guided Walk
Rome

Walking through historic Rome with a knowledgable guide is an unbelievable experience. We learned so much from our experienced tour leader, I wish I could remember ever word she said.

Quality of Experience
Guides, Drivers and Staff
Alberobello guided visit
Alberobello guided visit
Italy

The trulli houses of Alberobello are truly exceptional with their conical roof shaped buildings.

Quality of Experience
Guides, Drivers and Staff
Transport
Castel Gandolfo Palace guided visit
Castel Gandolfo Palace guided visit
Italy

We thoroughly enjoyed our visit to the summer residence of the Pope. The Secret Garden was lovely and the tour of the palace was very interesting. Gandolfo is a nice town.

Quality of Experience
Guides, Drivers and Staff
Transport
Ferry from Capri to Sorrento
Ferry from Capri to Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Locorotondo private guided walk
Locorotondo private guided walk
Italy

A delightful town with whitewashed buildings atop rolling hills.

Quality of Experience
Guides, Drivers and Staff
Transport
Basilica of San Clemente guided exploration
Basilica of San Clemente guided exploration
Rome

Visiting this church with it's three levels of history is amazing. You'll find a 12 century basilica, a 4th century church below it and, deep below ruins of ancient Roman buildings.

Quality of Experience
Guides, Drivers and Staff
Transport
Grotte di Castellana - Castellana Caves
Grotte di Castellana - Castellana Caves
Italy

The tour covers about 3km with some uneven walking. Be prepared for the many, many stairs on the way out!

Quality of Experience
Guides, Drivers and Staff
Transport
Matera Guided Walk
Matera Guided Walk
Italy

The Sassi of Matera - a UNESCO World Heritage site is an amazing place, with buildings build into the rock of the canyon walls. Truly an experience you shouldn't miss.

Quality of Experience
Guides, Drivers and Staff
Transport
Capri 3 hours private boat excursion
Capri 3 hours private boat excursion
Italy

A lovely way to see the whole island. Frank, our driver, did a great job of manuvering around all the other water traffic!

Quality of Experience
Guides, Drivers and Staff
Transport
Rome food walk - small group
Rome food walk - small group
Rome

We sampled a variety of local foods. Luca, our guide, was from the area and introduced us to some new tastes - I'd never had potato pizza before!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel entrance ticket (with guide)
Vatican Museum and Sistine Chapel entrance ticket (with guide)
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Ferry from Sorrento to Capri
Ferry from Sorrento to Capri
Italy

A smooth ride over to Capri.

Quality of Experience
Guides, Drivers and Staff
Transport
St Peter Basilica, Vatican Museums, Sistine Chapel - private guide
St Peter Basilica, Vatican Museums, Sistine Chapel - private guide
Rome

What can you say about visiting the Vatican, St. Peter's and the Sistine Chapel other than it is a must see when in Rome.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Sep 20, 2026

Hi Jeanne, thank you for this very detailed review and for your wonderful words. It was a pleasure have you as traveler in Italy and we will be more than happy to assist you in the future.

We had an excellent experience working with Erica booking our trip to Rome and the Amalfi Coast
Italy | Sep 4 - Sep 11, 2026

J
Jessica R.
Denver, CO | Reviewed on Sep 20, 2026

We had an excellent experience working with Erica, her team and KimKim. The hotels (accommodations as well as service) selected were exceptional, the transfers were smooth, and tour bookings were exactly what we were looking for. The tour operators were friendly, knowlegeable and made great dining recommendations. I would absolutely book with Erica and KimKim again!

Local specialist: Erica Gerakos

Violaine is an amazing travel planner!
Albania | Sep 3 - Sep 11, 2026

K
Kathryn M.
Miami, FL | Reviewed on Sep 20, 2026
Violaine is an amazing travel planner! She truly listens to your travel ideas and interests and thoughtfully brings everything together—from accommodations and excursions to helpful information—all in one organized package. She is incredibly responsive to questions and concerns and always provides additional suggestions tailored to your interests. We found Violaine to be not only extremely knowledgeable, but also reassuring and comforting throughout the planning process. I was... Read more

Violaine is an amazing travel planner! She truly listens to your travel ideas and interests and thoughtfully brings everything together—from accommodations and excursions to helpful information—all in one organized package.

She is incredibly responsive to questions and concerns and always provides additional suggestions tailored to your interests. We found Violaine to be not only extremely knowledgeable, but also reassuring and comforting throughout the planning process.

I was particularly nervous about driving in Albania and Montenegro, but Violaine gave me a very accurate picture of what to expect, which put my mind at ease. As it turned out, driving there was absolutely fine! I also really appreciated the estimated drive times between destinations, along with recommended stops along the way. This turned each transfer day into an opportunity to explore and enjoy the journey rather than simply getting from one place to another.

We couldn’t have asked for a better travel planner and would absolutely recommend Violaine to anyone looking for a thoughtful, knowledgeable, and responsive travel expert.

Hotel Reviews
Boutique Hotel Astoria
Kotor

The Hotel Astoria is in the heart of Old Town Kotor. Our room looked over the bay and outer wall. The room was large and well furnished with a lovely modern amenity bathroom. We had to leave early the next morning; so they provided us with a box breakfast the night before. Quite nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eco Villas Merak & Winery
Virpazar

This is a family run hotel and winery. Each villa is a self sustained home. We had a full kitchen, living room, bedroom, and covered front porch. At 6pm, the husband provides a wine tasting event in his winery. They also provide you with a complimentary bottle of their wine at checkin. The villa is very comfortable. We decided to hit the market and make our own dinner that night and eat on the porch. It was lovely. The breakfast is made to order and delivered to your front porch (which has a dining table). There is a menu and you let them know the night before what you would like and when. Super nice family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Panorama Kruje
Krujë

The Panorama Kruje is the most modern of our stays. The room is HUGE - we could have a dance party in it. The bathroom is also large as the balcony. Our room looked over the old bazaar and castle. The view is stunning! Location also 5 star.

Authenticity & Character
Not authentic character - but modern hotel
Location
Staff
Cleanliness & Comfort
Koroni Hotel

Another centrally located hotel, makes walking a breeze. Thank goodness for the parking permit provided with the room. You park at a private lot about 5 minutes walk away; but honestly if you didn't have this there would be nowhere to park. I appreciated that lot! The room was less than desirable. Ours had a tiny high window that looked at a wall- thus it was dark. Even with all the lights turned on; it is a dark room. The walls are stone, which gives it the authentic flavor; but, it also provided spots for cobwebs and little critters. However - the breakfast was the best we had! And it just coming. This is a sit down breakfast where they just serve you platter after platter of items. We felt guilty that we simply could not eat it all. The reason to book this hotel is 1 - BREAKFAST and 2 - parking lot provided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
cobwebs and critters
Aphrodite Garden's
Himare

Another hotel with an amazing view + onsite parking. The rooms was very comfortable and the A/C worked perfectly. The restarant here is very good and quite popular. Reservations are a must - the first night we couldn't get it. But made sure to enjoy it our 2nd night. It is a special occasion place; most everyone dressed up for dinner here. The only down side - laundry service. Upon check in. I asked if they had laundry service which they confirmed and advised me to bring my laundry down. When I did, they escourted me into their laundry area and showed me how to use the machines. Obviously, a miscommunication. I thought I would pay for the service and have that time to explore town. Instead, I spent a couple of hours doing my own. Oh well - got clean laundry.

Authenticity & Character
Location
Beautiful views, but about 10 minutes outside of town. You will need a car if you stay at this property.
Staff
Cleanliness & Comfort
Rose garden Hotel
Gjirokastra

This hotel is located right at the base of the Castle - you can walk out the back gate by the pool, take a left and you are at the entrance. Take a right and follow it down the hill directly into the Old Bazaar area. The location couldn't be more perfect PLUS they have on site parking. The staff is super friendly and the view from the terrace overlooks the entire city and valley. We were lucky enough to have a double rainbow spanning the sky. The only reason it is not 5 star; is because the minisplit struggled to keep up. Thus it was a little warm.

Authenticity & Character
Location
This hotel is located right at the base of the Castle - you can walk out the back gate by the pool, take a left and you are at the entrance. Take a right and follow it down the hill directly into the Old Bazaar area
Staff
Every staff member we met was extremely welcoming.
Cleanliness & Comfort
A/C struggled.
Activity Reviews
Cooking class - Albanian traditional food
Cooking class - Albanian traditional food
Berat

This was such a personal, fun, and memorable experience! We were the only people booked that day, so it felt very special and personalized. Our teachers were two wonderful young men who made the entire experience enjoyable from start to finish. We baked bread, made stuffed peppers, Berati beef, and a delicious custard dessert—all while joking, laughing, and listening to music. It felt less like a formal cooking class and more like spending time with friends who were sharing their food, culture, and traditions with us. Afterward, we enjoyed the fruits of our labor. And let me tell you—there was TOO MUCH food! Everything was delicious, and the whole experience was relaxed, authentic, and full of fun. This was definitely one of the highlights of our trip, and an experience we will remember for a long time!

Quality of Experience
Guides, Drivers and Staff
River Hiking in Osum Canyon
River Hiking in Osum Canyon
Berat

Unfortunately, this was a very disappointing experience. When we checked in, the staff member looked at our Teva sandals and told us they were appropriate for the tour. Shortly after starting, Sarah’s sandal broke, and our guide, Lionel, was clearly unhappy about it. We had already heard Lionel tell someone that he didn’t want to do this tour, and unfortunately, that attitude seemed to carry throughout our experience. He told us that our shoes were completely wrong, but we explained that the person who checked us in had specifically told us they were fine. How were we supposed to know otherwise? I asked if there was any possibility of pivoting to another activity, such as tubing, but he said no. To his credit, he did have an associate bring us river socks, but after that, he simply walked in front of the group. What was most disappointing was the complete lack of information or engagement. There was no explanation of the gorge, the surrounding environment, or anything else that would have made the experience interesting or educational. The entire tour felt boring, negative, and lacking in enthusiasm. Given the beautiful setting and potential for a great experience, we left feeling very disappointed.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour in Himare
Boat tour in Himare
Albania

The Great Chimera canceled our trip without notifying us, so we showed up at the dock all ready and excited for our adventure—only to find that no one was there. We were understandably confused and disappointed, especially since we had received no communication about the cancellation. A simple phone call, email, or message would have saved us the time and inconvenience of making the trip to the dock. Definitely not the way we expected the day to start. Hmmmm...

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Violaine Fejoz
Violaine
Violaine Fejoz
Local specialist in Tirana | Replied on Sep 21, 2026
Thank you so much, Kathryn, for taking the time to share such a detailed and thoughtful review! I’m really happy to hear that you enjoyed your journey through Albania and Montenegro and, especially, that you felt well prepared and supported throughout your self-drive adventure. It was a real pleasure working with you to shape the itinerary around your interests and preferences. I’m glad the driving information, suggested stops along the way, and estimated travel times helped make the... Read more

Thank you so much, Kathryn, for taking the time to share such a detailed and thoughtful review! I’m really happy to hear that you enjoyed your journey through Albania and Montenegro and, especially, that you felt well prepared and supported throughout your self-drive adventure.

It was a real pleasure working with you to shape the itinerary around your interests and preferences. I’m glad the driving information, suggested stops along the way, and estimated travel times helped make the experience more relaxed and allowed you to enjoy the journey itself as much as the destinations.

I’m also delighted that experiences like the cooking class in Berat became such memorable highlights. Thank you as well for your detailed feedback on the accommodations and the activities. I’m sorry that the Osum Canyon experience and the cancelled boat tour in Himarë did not meet expectations; your comments are very helpful and will allow us to follow up with our local partners and improve these experiences for future travelers.

Thank you again for your trust, your kind words, and your recommendation. It was a pleasure organizing this trip for you and Sarah, and I hope we’ll have the chance to welcome you back to the Balkans for another adventure someday! 😊

Lucid and Audrey planned an amazing trip thro...
France | Sep 3 - Sep 12, 2026

A
A. P.
Denver, CO | Reviewed on Sep 20, 2026

Lucid and Audrey planned an amazing trip through the south of France. We were pleased very much with all the accommodation's. They were responsive and helpful!

Local specialist: Lucie Rousseau

Beware of the hidden markups when using Kimkim.
Spain | Sep 11 - Sep 19, 2026

J
Jim L.
Dallas, TX | Reviewed on Sep 20, 2026
This was our first time using Kimkim, and we found our travel planner, Coraima, to be delightful. She was very responsive and knowledgeable about the areas we wanted to visit.
However, we will not be using Kimkim again after being mislead about their markups ! In our first conversation, Coraima told us that they would pass through their costs from hotels, tours, transfer, and rental cars, and add a 9% fee. In the middle of our trip we were booked into very bad hotel rooms in San Sebastián...
Read more

This was our first time using Kimkim, and we found our travel planner, Coraima, to be delightful. She was very responsive and knowledgeable about the areas we wanted to visit.
However, we will not be using Kimkim again after being mislead about their markups ! In our first conversation, Coraima told us that they would pass through their costs from hotels, tours, transfer, and rental cars, and add a 9% fee. In the middle of our trip we were booked into very bad hotel rooms in San Sebastián and we asked Coraima for a detailed list of everything thing we were billed for and she quickly provided that list which showed each vendor and the 9% markup applied to the total. We then asked our hotel what Kimkim had paid for our rooms and found Kimkim had marked up the rooms by 100% in what they charged us !!!!
We have tried to get the prices paid by Kimkim for our other two hotels, and so far have not succeeded.

I would not recommend using Kimkim, but if you do, you should demand transparency for all their pricing.

Hotel Reviews
Hotel Ercilla de Bilbao
Bilbao, Bizkaia

This is a very good city hotel as one would expect from Marriott Autograph collection. The front desk staff, bellmen, and restaurant staff were excellent. They have a very nice top floor terrace bar with great views of Bilbao. The rooms are a bit dated and we only had a standard double bed instead of a queen.

Authenticity & Character
Location
Convenient walking access to most of what we wanted to see.
Staff
Cleanliness & Comfort
Rooms were a bit dated and we only had a standard double bed.
Hotel SANSEbay
San Sebastian

This hotel has a nice location overlooking the bay at San Sebastián. Unfortunately we had the worst rooms in the hotel. They were on the first floor with no views and a patio that was tiny for 2 people. The patio was facing a 50 foot high rock wall about 5 feet from the patio door . It felt like we were at the bottom of an elevator shaft. The lobby and restaurant area were quite nice, and the front desk and restaurant staff were great !

Authenticity & Character
Location
Great location next to the Old Town and overlooking the bay. The location of our room, however, was abysmal!
Staff
The front desk staff were very friendly and very responsive.
Cleanliness & Comfort
There was no coffee or tea service in the rooms, and the AC was a bit hard to control, but otherwise the room was very nice.
Finca de Los Arandinos
Entrena

This small hotel in the middle of the Rioja region was delightful. Interesting art and architecture with a small hotel feel. Nice clean rooms and a very good breakfast service.

Authenticity & Character
Location
In the middle of several Rioja region wineries
Staff
H
Cleanliness & Comfort
Activity Reviews
Pintxos & Wine Walk
Pintxos & Wine Walk
San Sebastián

We had a wonderful guide but we had 8 in our group and it was a logistical challenge to visit crowded pintxa bars and stay close enough to our guide to hear much.

Quality of Experience
Guides, Drivers and Staff
Guggenheim Visit with a Private Guide
Guggenheim Visit with a Private Guide
Bilbao

We did a one hour tour of the museum with a guide named Ichia who was outstanding.

Quality of Experience
Guides, Drivers and Staff
Traditional Basque Coastal Towns Day Trip
Traditional Basque Coastal Towns Day Trip
San Sebastián

8 people in a crowded van, and a mediocre tour guide

Quality of Experience
M
Guides, Drivers and Staff
Transport
They need a van with AC vents and or windows that open in the back two rows. It felt like a panel truck !
Local Wine Experience in Rioja
Local Wine Experience in Rioja
Spain

Our guide Adolfito, or Fito was great. Very personable and knowledgeable. We did tastings and tours at two wineries. The first was a small family owned winery and the tour and tasting were among the best we have ever had !

Quality of Experience
The owner of the first winery gave us a great tour , tasting and pintxos.
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez

Mathia was amazing to work with in planning/e...
Norway | Sep 6 - Sep 13, 2026

Amy
Amy P.
Denver, CO | Reviewed on Sep 20, 2026
Mathia was amazing to work with in planning/executing our trip. He is an excellent communicator and responded in a timely manner when we had questions or concerns.
Guides Christel, Emme and John were top notch. .
There were minor scheduling things we would have done differently, but all in all it was a wonderful trip.
Read more

Mathia was amazing to work with in planning/executing our trip. He is an excellent communicator and responded in a timely manner when we had questions or concerns.
Guides Christel, Emme and John were top notch. .
There were minor scheduling things we would have done differently, but all in all it was a wonderful trip.

Hotel Reviews
Hotel Norge by Scandic
Bergen
Authenticity & Character
Location
Staff
We arrived around 1:00 pm. 2/4 rooms were ready but they were going to charge us for early check-in. Kim Kim said check-in was at 3:00 but it actually wasn’t until 4. Spa wasn’t available second day to use the pool due to being booked by people not staying at the hotel. Disappointing
Cleanliness & Comfort
Rooms tiny
Kviknes Hotel
Balestrand
Authenticity & Character
Location
The directions provided by Kim Kim is not the easiest way to get there while hauling bags.
Staff
Cleanliness & Comfort
Wangen Apartments by Flåmsbrygga
Aurland
Authenticity & Character
Very cute red cottage near the water.
Location
Close to the water, food and grocery store
Staff
Helpful getting bags stored since ferry was mid afternoon.
Cleanliness & Comfort
The heating system did not work as instructed. The breakfast was a lot of processed food-sugary yogurt, ultra processed muffin, apple juice box. Not ideal breakfast.
Thon Hotel Terminus
Oslo

Staff friendly. Breakfast was delicious. Coffee available 24 hrs in lobby. Comfortable rooms and good location.

Location
Close to train station.
Staff
Friendly
Cleanliness & Comfort
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Sep 21, 2026
Dear Amy,
Thank you so much for your kind review and for taking the time to share your experience. It was truly a pleasure to help plan your journey and to be there along the way whenever questions or concerns came up.
I’m especially happy to hear that Christel, Emme and John made such a great impression. I’ll be sure to share your lovely words with them as well. And thank you for mentioning the minor scheduling points. Feedback like this is very valuable and helps us continue to improve the...
Read more

Dear Amy,
Thank you so much for your kind review and for taking the time to share your experience. It was truly a pleasure to help plan your journey and to be there along the way whenever questions or concerns came up.
I’m especially happy to hear that Christel, Emme and John made such a great impression. I’ll be sure to share your lovely words with them as well. And thank you for mentioning the minor scheduling points. Feedback like this is very valuable and helps us continue to improve the experience for future travelers.
Most of all, I’m delighted to know that, all in all, you had a wonderful trip and enjoyed your time in Norway. It was a pleasure working with you, and I hope Norway will stay with you as a beautiful memory for a long time to come.
I wish you and your family all the best. :)
Mathia

Great September trip to Iceland
Iceland | Sep 3 - Sep 11, 2026

A
Anne R.
Newark, NJ | Reviewed on Sep 20, 2026
We had a great trip to Iceland in early September. Our specialist Gummi was wonderful; we could not have planned this trip so fast and so well without him. Overall, we liked every hotel and activity that he suggested. Every reservation was booked correctly and it was so easy to follow his directions and plans for the day. After we booked, he helped us tweak our plans a bit more ... mostly to help us reduce the amount of driving. We did not do the whole Ring Road, but saw multiple... Read more

We had a great trip to Iceland in early September. Our specialist Gummi was wonderful; we could not have planned this trip so fast and so well without him. Overall, we liked every hotel and activity that he suggested. Every reservation was booked correctly and it was so easy to follow his directions and plans for the day.

After we booked, he helped us tweak our plans a bit more ... mostly to help us reduce the amount of driving. We did not do the whole Ring Road, but saw multiple areas from the peninsula to the east.

While we were on the trip, he alerted us to the Northern Lights on a certain day and gave us a last minute recommendation of another (!) waterfall to visit.

I would definitely recommend him!

Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 20, 2026

Thank you for the kind review Anne
I am so happy to read you had such a fantastic trip!
Next time we'll have you do the whole right road, right?! :D
All the best
Gummu

Perfect, beginning to end. ...
Iceland | Sep 13 - Sep 19, 2026

Leslie
Leslie F.
Ashburn, VA | Reviewed on Sep 20, 2026
Our trip was perfect, from beginning to end. Goumundar reached out to us by phone so we could communicate our interests and questions. We experienced Iceland with our amazing guide Bessi, who gave us an adventure of a lifetime!! Iceland is like no other place on earth! It’s spectacularly beautiful in all weather. We will no doubt return - maybe a winter visit! Read more

Our trip was perfect, from beginning to end. Goumundar reached out to us by phone so we could communicate our interests and questions. We experienced Iceland with our amazing guide Bessi, who gave us an adventure of a lifetime!! Iceland is like no other place on earth! It’s spectacularly beautiful in all weather. We will no doubt return - maybe a winter visit!

Hotel Reviews
CenterHotel Klöpp
Reykjavík

This hotel is in a convenient location, comfortable and attended by accommodating staff. It was easy to get to bus for our return home. My husband found the room to be a little small (our luggage took up a fair amount of room) but I was fine with the size.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Núpar
Kálfafell

Our room looked out at the glacier, and had trails directly from our deck where we sat for aurora viewing, as were stars in that dark sky! Staff, restaurant, breakfast and location were excellent. Waking up to sunrise on the glacier was the cherry on top!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our room was extremely comfortable, modern in styling, with large windows and a door out to a private deck.
Litli Geysir Hotel
Haukadalur

Charming, welcoming and excellent location for our travels and the breakfast was superb!!

Authenticity & Character
Location
We were located near several multiple sites that we visited. It was walkable to a store for groceries and goods, as well as a restaurant.
Staff
Cleanliness & Comfort
Our room was roomy and bedding was extremely comfortable!
Hotel Bifrost
Borgarnes

It was clean, roomy and in a good location for our travels.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Center Hotels Skjaldbreið
Reykjavík

We were relocated to Center Hotel Laugavegur due to a fire. We were well accommodated. Our review is for that site

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 20, 2026

Thank you for the kind review Leslie
Bessi is absolutely one of Iceland's best private guides, you were lucky to have him, and when I spoke to him on the phone he seemed lucky to have you also, he said you were a ton of fun!
I do hope you'll visit us soon again, there's still a lot of amazing things to discover in Iceland
All the best
Gummi

This was part 2 of our trip to Turkiye in the...
Turkey | Sep 11 - Sep 15, 2026

C
Cheryl V.
Australia | Reviewed on Sep 20, 2026
This was part 2 of our trip to Turkiye in the professional hands of Berat and her team - please see my comments on 19 September. Once again , every detail was planned and executed perfectly and I highly recommend them. Read more

This was part 2 of our trip to Turkiye in the professional hands of Berat and her team - please see my comments on 19 September. Once again , every detail was planned and executed perfectly and I highly recommend them.

Hotel Reviews
Aspen Hotel
Antalya

Great location in the old city and it has a lovely pool for relaxing . However the room we had overlooked a venue that played loud music into the night. When I raised this matter the next day we were immediately moved to another quieter room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Be sure to ask for a quiet part of the hotel.
Hotel Begonvil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Roman Theater of Aspendos and the Ancient Town of Perge
Discover Roman Theater of Aspendos and the Ancient Town of Perge
Antalya
Quality of Experience
Guides, Drivers and Staff
As always Volkan shared his knowledge which gave so much more context to a visit.
Transport
The driver did a slight detour to show me the aquaduct in the area.
Boat Tour Through Kekova Bay
Boat Tour Through Kekova Bay
Turkey

I had not expected to enjoy this as much as I did. We were taken by minibus and we boarded a boat at Kekova. The day was spent viewing the underwater and above water ruins of Kekova Island and 5 swims in the aquamarine waters of the area. We also stopped at Simena Castle where people could climb to the top for spectacular views. We were also given a lovely lunch . All in all a great day!

Quality of Experience
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Sep 21, 2026

Thanks Cheryl for this thorough review!
We look forward to hosting you again with us in Turkey!
Best,
Berat

Fantastic Moroccan Experience
Morocco | Sep 6 - Sep 19, 2026

Surayah
Surayah T.
Chicago, IL | Reviewed on Sep 20, 2026
We recently returned from an unforgettable two-week journey through Morocco with Morocco Immersions, and we came home with so many wonderful memories.
Nihad worked with us to create an itinerary that allowed us to experience so many different sides of Morocco—from Rabat and Fes to the Sahara Desert, the Dades Valley, Marrakech and Essaouira. We really appreciated the ability to personalize our trip and make adjustments so that the itinerary reflected what was most important to us.
A very...
Read more

We recently returned from an unforgettable two-week journey through Morocco with Morocco Immersions, and we came home with so many wonderful memories.
Nihad worked with us to create an itinerary that allowed us to experience so many different sides of Morocco—from Rabat and Fes to the Sahara Desert, the Dades Valley, Marrakech and Essaouira. We really appreciated the ability to personalize our trip and make adjustments so that the itinerary reflected what was most important to us.
A very special thank you goes to our driver, Rachid, who was with us throughout our journey. After spending nearly two weeks traveling together, Rachid became much more than simply our driver. He was kind, patient, dependable and always looking out for us. There were some very long driving days, yet he always made us feel comfortable and safe and never made us feel rushed. He answered our many questions, helped us along the way and shared pieces of everyday Moroccan life that we would never have experienced traveling on our own.
Some of our favorite memories happened along those drives—the changing landscapes, seeing the monkeys in the cedar forest, little stops along the way, conversations and even the music in the car. Those moments became part of the experience itself.
And what an experience it was! Walking through beautiful Fes, riding camels across the Sahara at sunset and spending the night in the desert, traveling through the mountains and valleys, cooking and sharing a meal with a local family, experiencing the energy of Marrakech, and ending our journey by the ocean in Essaouira. Morocco gave us so many moments we will never forget.
What we appreciated most was that this trip allowed us to experience more than just the sights. We learned about Morocco's history and culture, met wonderful people and had opportunities to experience everyday life and traditions along the way.
Thank you, Nihad, for putting together such a memorable journey, and a very heartfelt thank you to Rachid for taking such good care of us from beginning to end. Saying goodbye after traveling together for nearly two weeks was bittersweet.
Morocco is a beautiful and fascinating country, and we are very grateful to Morocco Immersions for helping us experience it. We returned home with wonderful stories, beautiful memories and a much deeper appreciation for Morocco and its people.

Hotel Reviews
Hôtel & Ryads Barrière Le Naoura
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Tiziri
Kelaat Mgouna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Merzouga Dunes
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Faraj Suites & Spa
Fès
Authenticity & Character
Location
Staff
I’m
Cleanliness & Comfort
DAR AL MIRAAJ
Rabat
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rabat to Fes via Volubilis and Meknes
Rabat to Fes via Volubilis and Meknes
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Arrive in Casablanca & Transfer to Rabat
Arrive in Casablanca & Transfer to Rabat
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Guided Tour of Rabat
Morning Guided Tour of Rabat
Rabat
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Excursion to Essaouira
Day Excursion to Essaouira
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Day with the Locals in the Valley of Roses
Day with the Locals in the Valley of Roses
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Dades Valley to Marrakech via Ait Ben Haddou
Dades Valley to Marrakech via Ait Ben Haddou
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Merzouga to Dades Valley Via Todgha Gorge
Merzouga to Dades Valley Via Todgha Gorge
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Exploration of the Desert Region
Exploration of the Desert Region
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Fes to Merzouga via Azrou and Midelt
Fes to Merzouga via Azrou and Midelt
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Fes
Guided Tour of Fes
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nihad Hammi

Amazing week in Vietnam
Vietnam | Sep 14 - Sep 19, 2026

Jessica
Jessica M.
Australia | Reviewed on Sep 20, 2026
We had an incredible holiday in Vietnam, made even more special by the amazing people who looked after us along the way. A huge thank you to Hien for the trip planning and ongoing support. Everything was so well organised and made the whole experience effortless. Our Hanoi tours with Que were fantastic. We loved exploring the history, food and culture of the city with such a knowledgeable and passionate guide. The e-bike tour was definitely a highlight! So much fun, and a huge thank... Read more

We had an incredible holiday in Vietnam, made even more special by the amazing people who looked after us along the way.

A huge thank you to Hien for the trip planning and ongoing support. Everything was so well organised and made the whole experience effortless.

Our Hanoi tours with Que were fantastic. We loved exploring the history, food and culture of the city with such a knowledgeable and passionate guide.

The e-bike tour was definitely a highlight! So much fun, and a huge thank you to Kevin, who came to our rescue at the last minute and helped us navigate the traffic! We loved the egg coffee experience, banana plantation and learning about the history of the B-52 Café.

Finally, our time on Orchid Cruises in Ha Long Bay was incredible. The scenery was breathtaking, but the crew really made the experience. Everyone was so attentive and welcoming, with a special mention to Steve, who was such a wonderful server.

A truly memorable trip from start to finish. Thank you to everyone who helped make our Vietnam holiday so special!

Hotel Reviews
Orchid Trendy Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Palace Hotel
Authenticity & Character
Location
Very central in old quarter near train street
Staff
Cleanliness & Comfort
Local specialist: Hien Do

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