Kimkim Trip Reviews for Colombia

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(253 reviews)
Read 253 verified reviews by travelers who booked their trip on kimkim.

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Cheri

Colombia non-stop and loving it · Colombia - Jun 23 - Jul 3, 2022

Traveler: Cheri S. - Local specialist: Felipe Rico

We had a great time and it was planned well. We never would have done as much or see so much without your service. It was such a pleasure to be greeted by Oscar when we arrived at Bogota. He has so much knowledge and knew so many people along the way that made the trip extra personable. Gustvo made the coffee region exciting, fun and full of local greetings everywhere we went. Sebastian toured us throughout Medellin hitting every aspect of the city while explaining both the successes and... read more

We had a great time and it was planned well. We never would have done as much or see so much without your service. It was such a pleasure to be greeted by Oscar when we arrived at Bogota. He has so much knowledge and knew so many people along the way that made the trip extra personable. Gustvo made the coffee region exciting, fun and full of local greetings everywhere we went. Sebastian toured us throughout Medellin hitting every aspect of the city while explaining both the successes and challenges. For us, Cartagena was to be more relaxed as we had already seen and done so much. The walled city was vibrant at every hour of the day and night. Martin shared the beautiful history of the city and we felt his pride.
Kimkim experience was beyond our expectations, all of the planning, coordination and thoroughness of both drivers and guides made our travel full and rich. Thank you all

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hi Cheri and Jeff,
Muchas gracias! Thank you SO much for your review and for taking the time to write about your experience. It was a pleasure for us to meet you and to help you with your family trip in Colombia! We will pass on your comments to our team of guides in Colombia, and to Oscar, Gustavo, Sebastian and Martin and drivers. Your feedback is very much appreciated. Sending you both our Best Wishes,
Felipe

Excellent service · Colombia - Jun 15 - Jun 26, 2022

Traveler: Erika B. - Local specialist: Michael Gold

Mike did a superb job regarding the coordination of transportation, guides, several trips and accommodations!!

I greatly recommend Mike to help navigate a trip to Colombia. The service Mike provided was astounding!

Colombia is a beautiful country with abundance of natural beauty. Foreigners will benefit from the assistance of guides and a reputable tour agency.

read more

Mike did a superb job regarding the coordination of transportation, guides, several trips and accommodations!!

I greatly recommend Mike to help navigate a trip to Colombia. The service Mike provided was astounding!

Colombia is a beautiful country with abundance of natural beauty. Foreigners will benefit from the assistance of guides and a reputable tour agency.

Hotel Reviews

Casa Tayrona Los Naranjos

Overall Rating
Hotel Review

Beautiful views! Staff was friendly. Definitely would go back!

Reserva Guadalajara- Cocora Valley

Salento

Overall Rating
Hotel Review

Highly recommend the “hacienda”. Great views. Felt like being “home”. The owner of the hotel was so friendly. I would go back again!

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

Trekking to Ciudad Perdida

Santa Marta

Overall Rating
Activity Review

This was an amazing trek if you love the jungle. The guide was knowledgeable. Learned about the indigenous and the overall history of the region. This is a difficult hike.

Visit of Cocora Valley, Coffee Farm & Salento

Salento

Overall Rating
Activity Review

The guide was very knowledgeable regarding the palms of the area. It was interesting to learn about the adaptation of the palm tree and glad to observe conservation of the trees. Beautiful area in Colombia!

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Erika,

thank you very much for your kind words! I'm glad to see that you liked the hotels and tours so much! We will continue to suggest these to our guests!

Greetings also to Kathryn - thank you for the nice communication during the planning together!

- The Chaska Tours Team

Elise

Incredible first trip to Colombia! · Colombia - Jun 19 - Jun 27, 2022

Traveler: Elise A. - Local specialist: Wendy Romero

We just returned from a magnificent vacation in Colombia planned by the amazing local specialist, Wendy. Wendy planned the perfect itinerary for us in Medellin, Zona Cafetera (coffee region) and Cali. She was so easy to communicate with leading up to the trip and checked in all the time during the trip to make sure all was going well. She coordinated amazing tours for us with local guides Samuel and John who had so much passion as guides me helped us truly appreciate the beauty of Colombia.... read more

We just returned from a magnificent vacation in Colombia planned by the amazing local specialist, Wendy. Wendy planned the perfect itinerary for us in Medellin, Zona Cafetera (coffee region) and Cali. She was so easy to communicate with leading up to the trip and checked in all the time during the trip to make sure all was going well. She coordinated amazing tours for us with local guides Samuel and John who had so much passion as guides me helped us truly appreciate the beauty of Colombia. I have to admit I was a bit nervous using an unknown specialist on the internet but after this trip and everything Wendy planned for us I would 100% definitely use KimKim again for future travel! Thank you for a truly memorable trip!

Hotel Review

El Cielo Hotel

Medellin

Overall Rating
Hotel Review

A beautiful, artistic and elegant hotel which was a perfect start to our trip. The staff was amazing and so friendly and the rooms were so well designed and beautiful.

Cleanliness & Comfort

Very clean and well kept.
Staff

Super friendly staff and accommodating to any request!
Authenticity & Character

Location

In a beautiful location of Medellin.
Wendy Romero profile photo
Wendy Romero, local specialist, responded to this review:

Hi Elise,
I am really happy that you had a great time here in Colombia. I appreciate your review and we work every day to create an amazing and unique experience for our travelers. We do it with all our love. Thank you for your trust and please do not hesitate to contact us again when you decide to come back again to this beautiful and charming country.
Have a wonderful day

Kehinde

Highly Recommend · Colombia - Jun 13 - Jun 18, 2022

Traveler: Kehinde D. - Local specialist: Andrea Morita

I was skeptical at first, having never heard of KimKim before but Andrea was very reassuring and responsive to all my questions throughout the planning. Oscar was a phenomenal guide! He is so knowledgeable, interesting, and not boring at all! We had an awesome time. The activities were also really great. Colombia is such a beautiful country and the food is magnificent! We also had an awesome and relaxing time at Punta Faro, everyone was so attentive and accommodating. I was especially glad we... read more

I was skeptical at first, having never heard of KimKim before but Andrea was very reassuring and responsive to all my questions throughout the planning. Oscar was a phenomenal guide! He is so knowledgeable, interesting, and not boring at all! We had an awesome time. The activities were also really great. Colombia is such a beautiful country and the food is magnificent! We also had an awesome and relaxing time at Punta Faro, everyone was so attentive and accommodating. I was especially glad we didn't have to worry about food there. We couldn't have asked for a better experience. Will definitely be back!

Hotel Reviews

Sofitel Santa Clara

Cartagena

Overall Rating
Hotel Review

Excellent service. Beautiful accommodation. Awesome staff.

Cleanliness & Comfort

Everything.
Staff

Everyone was super nice and accommodating.
Authenticity & Character

Loved they kept the original structure. Made you feel like you were part of history.
Location

Close to pretty much everything.

Hotel Punta Faro

Isla Mucura

Overall Rating
Hotel Review

The perfect relaxation spot. Awesome food. Amazing staff. Excellent service.

Tips for future travelers

Brush up on your Spanish - although, Google Translate saved me.

Cleanliness & Comfort

Everything.
Staff

Amazing people. Made some great friends.
Authenticity & Character

Felt like an islander.
Location

The isolation. It was perfect for quiet relaxation.
Activity Reviews

Afternoon-Night Walking Tour

Cartagena

Overall Rating
Activity Review

Oscar is such an excellent guide! He was intentional about changing misconceptions about Colombia but was also very honest about some of its brutal past. I learned a lot and enjoyed touring the City.

Transport

We walked. It was perfect.
Guides, drivers and staff

Oscar was amazing.
Quality of Experience

The beautiful city.

Discover the Magical City of Cartagena & Getsemaní

Cartagena

Overall Rating
Activity Review

Getsemani was a dream! I mean the murals, the colors, the art! So beautiful!

Transport

Very comfortable.
Guides, drivers and staff

Oscar was amazing.
Quality of Experience

The art everywhere.

Drum Safari - Sounds of Cartagena

Cartagena

Overall Rating
Activity Review

We had the absolute best time!!!!!! We drummed, we sang, we danced! Whoo! What an experience!

Food

PHENOMENAL.
Transport

Comfortable.
Guides, drivers and staff

Oscar was amazing.
Quality of Experience

The school.
Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Kehinde,
Thank you so much for your lovely and kind feedback. Your words, feelings, and generous comments are the ones that make us love our job and work for our country and people.
I let Óscar, the drum school, and the hotels your experience. They all say hi and are very happy to hear your thoughts. Thank you, thank you so much for your time letting us know your feelings after visiting our country.
Please, we would love to welcome you back to Colombia, it will be an honor to have both of you here again.
Colombia waits for both of you with open arms,
Andrea

A great trip! Highly recommend for families · Colombia - May 16 - May 23, 2022

Traveler: Stacey S. - Local specialist: Michael Gold

Thank you Michael for planning an amazing trip for our family. We packed so much fun and adventure into each day and everyone had a blast. We really appreciated the help with a last minute request for horse back riding. It ended up being one of the highlights of the trip.

The accommodations recommended were all really lovely. Especially the eco hotels. Great service and kind people everywhere we stayed.

We really enjoyed the company and skills of our drivers and a special thank... read more

Thank you Michael for planning an amazing trip for our family. We packed so much fun and adventure into each day and everyone had a blast. We really appreciated the help with a last minute request for horse back riding. It ended up being one of the highlights of the trip.

The accommodations recommended were all really lovely. Especially the eco hotels. Great service and kind people everywhere we stayed.

We really enjoyed the company and skills of our drivers and a special thank you to Andreas for being so kind and helpful with our daughters. Our guides Jose, Carlos, and Edgar are very knowledgeable about Colombia and were happy to chat and answer all our questions. Having them with us not only made the trip easy, but also we learned so much and had a lot of laughs.

Activity Review

Horseback-Riding Tour

Pereira

Overall Rating
Activity Review

A great family experience. The horses were gentle and calm which was great for my inexperienced kids and I. The scenery was beautiful. A very kind host who allowed us to relax on the veranda and wait for the rain to let up before heading out for our ride. My kids also loved meeting all the dogs at the property. Our guide Jose spoke perfect English, was knowledgeable about the area and was also an experienced horse rider which was so helpful. He was so kind and helpful, helping to get the kids on and off their horses and keeping everyone moving along the path. The road to get to the property is a bit rough, our driver did a great job navigating the muddy bumpy road.

Transport

Guides, drivers and staff

Quality of Experience

Horses are well cared for. Beautiful scenery
Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Stacey,

thank you very much for the kind words and your travel report. How nice that you enjoyed the horseback riding tour and that you had such a good experience with our guides and drivers.

Hopefully we can welcome you again soon on a next trip to the other exciting destinations here in Colombia.

Best regards from the whole Chaska team.
Michael

Family Trip to Columbia, May 2022 · Colombia - May 20 - May 30, 2022

Traveler: Susan O. - Local specialist: Felipe Rico

Our family of four recently enjoyed the best trip to Columbia, planned and facilitated by Felipe and team. Upon deciding to visit this part of South America, I discovered KimKim and was impressed by the reviews. I sent a message and very quickly received a warm and helpful response from Felipe. While the initial itinerary was beyond our budget, he was more than happy to work with us.

Columbia is a tremendous destination, rich in history, culture and otherwise. The people are kind,... read more

Our family of four recently enjoyed the best trip to Columbia, planned and facilitated by Felipe and team. Upon deciding to visit this part of South America, I discovered KimKim and was impressed by the reviews. I sent a message and very quickly received a warm and helpful response from Felipe. While the initial itinerary was beyond our budget, he was more than happy to work with us.

Columbia is a tremendous destination, rich in history, culture and otherwise. The people are kind, welcoming and helpful. The trip itself was flawless in its planning and execution. We had just the right amount of time in each destination, excellent guides (a special shout out to David Suarez), tours, hotels, restaurant recommendations etc. When there was a slight hiccup, Felipe and team couldn't have been more helpful and beyond working hours. All in all, it was exceptional.

In short, I very highly recommend KimKim, Felipe and team. We hope to have opportunity to work with this tour company again!

Hotel Reviews

The Artisan D.C. Hotel, Autograph Collection

Bogotá

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Nacar Hotel Cartagena, Curio Collection by Hilton

Cartagena

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Hotel San Pedro de Majagua

Isla Grande

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Review

Half Day City Tour of Bogota with Local Fruit Market and Monserrate Hill

Bogotá

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hi Susan, thank you for your review and it was my pleasure to help you with your family trip! It was also a pleasure meeting you, and thank you for visiting our home country and for making us a part of your trip. I wish you all the best to you and your family and we look forward to having you back in Colombia! Hasta pronto, Felipe

Margoth was wonderful to work with! She was q... · Colombia - May 28 - Jun 4, 2022

Traveler: Megan B. - Local specialist: Margoth Rico

Margoth was wonderful to work with! She was quick to respond to every inquiry and so helpful. She took care of every detail so that we could just focus on enjoying our vacation. She even surprised us with a few extra thoughtful gestures. read more

Margoth was wonderful to work with! She was quick to respond to every inquiry and so helpful. She took care of every detail so that we could just focus on enjoying our vacation. She even surprised us with a few extra thoughtful gestures.

Hotel Reviews

Nacar Hotel Cartagena, Curio Collection by Hilton

Cartagena

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Marriott Resort Playa Dormida

Santa Marta

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Megan,
Thank you so much for your review and comments, and thank you for making us a part of your trip!! We hope you come back and sending you all my best wishes!! Margoth

Wonderful first trip to Colombia! · Colombia - May 21 - May 28, 2022

Traveler: Rebecca B. - Local specialist: Andrea Morita

Our first trip to Colombia was nothing short of amazing! Andrea and our team of local guides (Juan Carlos and Jasmine, to name a couple) made sure everything ran seamlessly and added so many special touches to our planned experiences. We especially loved our stay at El Nido del Condor Ecolodge; it was beautiful and offered a quiet respite from the busier days touring Medellin and Cartagena. We couldn’t have thought of a better trip and would absolutely use KimKim again in the future! read more

Our first trip to Colombia was nothing short of amazing! Andrea and our team of local guides (Juan Carlos and Jasmine, to name a couple) made sure everything ran seamlessly and added so many special touches to our planned experiences. We especially loved our stay at El Nido del Condor Ecolodge; it was beautiful and offered a quiet respite from the busier days touring Medellin and Cartagena. We couldn’t have thought of a better trip and would absolutely use KimKim again in the future!

Hotel Reviews

Diez Hotel Categoría Colombia

Medellín

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

El Nido del Cóndor Ecolodge

Villamaría, Caldas

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Finca El Ocaso Salento

Salento

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Ermita, Cartagena, a Tribute Portfolio Hotel

Cartagena

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

The City of Eternal Spring and Its Story of Transformation

Medellín

Overall Rating
Activity Review

Unfortunately we were rained out for most of this activity but our guide was great and made the most of it for us!

Transport

Guides, drivers and staff

Quality of Experience

El Peñol and Guatapé ¨The most colorful town in Colombia¨

Medellín

Overall Rating
Activity Review

Gorgeous locations and our guide added several special touches such as Tuktuk and boat rides. Also, we really enjoyed our lunch at a resort nearby.

Food

Transport

Guides, drivers and staff

Quality of Experience

Check in at El Nido Del Cóndor Ecolodge

Colombia

Overall Rating
Activity Review

The welcome lemonade and snacks were very appreciated especially after the long bumpy drive to the lodge. The views more than made up for it, though!

Food

Transport

Guides, drivers and staff

Quality of Experience

Enjoy a fantastic lodge in the middle of the Andes mountains

Colombia

Overall Rating
Food

Transport

Guides, drivers and staff

Quality of Experience

Filandia, Cócora Valley & Salento

Colombia

Overall Rating
Activity Review

This was a great day and our guide and driver were wonderful! Jasmine took us on a great tour of the Cocora Valley and took so many great photos of us. She also added special touches such as a jeep ride and brought us coffee to enjoy in the valley.

Food

Transport

Guides, drivers and staff

Quality of Experience

Coffee Farm Experience

Colombia

Overall Rating
Activity Review

This was a very interesting tour of a coffee farm that showed us the whole process of making coffee, including the different methods of drying the beans . We did wish that the tour included a tasting of the three different methods so that we could have determined which type we liked best.

Food

Transport

Guides, drivers and staff

Quality of Experience

Barú & The Rosario Islands

Cartagena

Overall Rating
Activity Review

We really enjoyed the boat ride and snorkeling this day and time at the beach. We did feel the staff at the resort we stopped at were a little overly attentive which made it harder to fully relax. However, we still enjoyed our time overall.

Food

Transport

Guides, drivers and staff

Quality of Experience

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Rebecca,
Thank you so much for your lovely feedback. Thank you so much for sharing with us how your experience was; your words are our inspiration, and your input on every experience is extremely important.
It was an honor for us to have you here in our country. All our tour guides and drivers felt so blessed serving you during the trip.
You and Mr. Trevor made history in our business, and we won't ever forget that ;)
We wish you all the happiness and love always.
Wishing you all the best in this world,
Andrea

10 days - Colombia Essentials · Colombia - Apr 23 - May 2, 2022

Traveler: Beatriz V. - Local specialist: Michael Gold

This has been my first experience with Kim Kim and it has been excellent through and through.
Michael and the team were super attentive and diligent from the start, when curating an itinerary according to my preferences and time available. Every request to change things I had, they were very responsive and gave me options right away.
Then, during the trip the communication was excellent, checking in with me through WhatsApp regularly and adjusting flights and timing as needed, on the go.... read more

This has been my first experience with Kim Kim and it has been excellent through and through.
Michael and the team were super attentive and diligent from the start, when curating an itinerary according to my preferences and time available. Every request to change things I had, they were very responsive and gave me options right away.
Then, during the trip the communication was excellent, checking in with me through WhatsApp regularly and adjusting flights and timing as needed, on the go. Never had a question or a request not answered within the hour (thank you Zaira and Cristina as well). Traveling solo this was a tremendous support.
Also big thank you to all my local guides and drivers (more than 10!). Thank you for making me feel super welcome, for sharing their knowledge, tips, anecdotes and personal experiences of places with me. There’s nothing like getting to know a place and its people through the eyes of somebody really passionate about it.
All-in-all I rate my experience 9.5 (tip: when traveling from the mountains to the Caribbean coast, give yourself a couple of hours to adjust to the heat + humidity; I didn’t, jump into the streets immediately to explore Santa Marta and had to go back to the hotel because I was not feeling that well, lesson learnt for next time, because I hope to visit Colombia again, too many things to see!)

Hotel Reviews

BH Bicentenario

Bogotá

Overall Rating
Hotel Review

Standard city hotel, very clean and well located

Cleanliness & Comfort

Staff

Authenticity & Character

Location

BH Bicentenario

Bogotá

Overall Rating
Hotel Review

Standard city hotel, very clean and well located

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Terrazas de Salento

Overall Rating
Hotel Review

Beautiful, charming hotel, with super attentive staff, willing to help. 10 out of 10 of service. They even served me breakfast out of hours because my transfer was too early.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

14 Urban Hotel

Medellin

Overall Rating
Hotel Review

Small, boutique-style hotel. Location excellent as far as your room does not face street directly, since it’s a bar/restaurant area, can be a bit noisy at nights. Breakfast can be improved.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Villa Maria Tayrona, a Kali Hotels

Los Naranjos

Overall Rating
Hotel Review

Very charming accommodation in the middle of nature. It truly fits the trekking experience at Tayrona. Being cottages, you will need help to carry anything that is not a backpack! - but staff is super helpful. Be ready to deal with some serious bugs at dinner time if you choose to eat at the open dining terrace!

Cleanliness & Comfort

Staff

Authenticity & Character

Location

La Passion Hotel Boutique

Cartagena de Indias

Overall Rating
Hotel Review

Boutique hotel , very well located. The hotel in itself is beautiful. Decor is exceptional. However, I had a couple of issues with the room (it may have been just my luck on the room I was given): no windows and the bathroom design with the shower and the sink basically in the same space made it not that practical.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Casa de Isabella, a Kali Hotel

Santa Marta

Overall Rating
Hotel Review

Beautiful boutique hotel. Location is very good. Staff may have not been as responsive as what I experienced during the rest of the trip. When asked about the city and how to get to some places I was told to find my way to the tourist office three blocks away (not in these words, of course, but that was a bit how I felt it)

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

Big Bogotá City Tour

Bogotá

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Visit of Cocora Valley, Coffee Farm & Salento

Salento

Overall Rating
Food

Transport

Guides, drivers and staff

Quality of Experience

City Tour Medellín

Medellín

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Tour Peñol & Guatapé

Medellín

Overall Rating
Activity Review

Must-do if you are in the area

Transport

Guides, drivers and staff

Quality of Experience

Excursion in Tayrona National Park - Arrecifes Area

Tayrona National Park

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

City Tour Santa Marta

Santa Marta

Overall Rating
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Guides, drivers and staff

Quality of Experience

Cartagena City-Tour by Bike

Cartagena

Overall Rating
Activity Review

It’s a nice tour but a bit to rush. You don’t really stop that much into places.

Transport

Guides, drivers and staff

Quality of Experience

San Alberto Coffee Tasting

Cartagena

Overall Rating
Activity Review

It was ok - but not that memorable after having visited a coffee farm. The experience maybe different if your trip does not include a visit to the Eje cafetero.

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hi Beatriz! :)
How nice to hear from you! Zaira, Cris, Me and the rest of the team were very happy to hear your kind words and see your photos! You really have a talent for photography - very nice shots of the different places in Colombia! Thanks also for your detailed comments about the hotels and excursions - it helps us immensely to suggest more suitable options for the upcoming trips.
Great that you want to come back soon. We look forward to welcoming you back here.

Best regards from the whole Chaska team!
Michael

Our trip to Colombia exceeded all of our expe... · Colombia - Apr 21 - Apr 27, 2022

Traveler: Rebecca C. - Local specialist: Margoth Rico

Our trip to Colombia exceeded all of our expectations. My mom and I took a week long girl's trip to Cartagena to learn the history, see the beautiful city, and experience some of the local culture. Our specialist, Margoth, was so helpful and responsive when setting up the plans for trip. We somewhat expected that we would be on our own once we had paid for and landed in Cartagena, but Margoth and her team were beyond helpful and I couldn't have asked for a better experience. Any questions or... read more

Our trip to Colombia exceeded all of our expectations. My mom and I took a week long girl's trip to Cartagena to learn the history, see the beautiful city, and experience some of the local culture. Our specialist, Margoth, was so helpful and responsive when setting up the plans for trip. We somewhat expected that we would be on our own once we had paid for and landed in Cartagena, but Margoth and her team were beyond helpful and I couldn't have asked for a better experience. Any questions or concerns were immediately addressed and we ended up loving all of the activities that Margoth had planned for us. Each restaurant reservation she made was perfect, we especially loved Mistura for the delicious food and great live band. We also absolutely loved our local tour guide, Manu. We spent a few days with him as he brought us to various sites (San Felipe de Barajas, the local mangroves, and the bird sanctuary) - he was extremely friendly, knowledgeable, and we were sad to say goodbye at the end of the trip. He truly made us feel welcome by introducing us to the locals and sharing his personal experiences growing up in Cartagena. I can't thank Margoth and her team more - I was beyond impressed with the service we received both before and during our trip, thank you so much for making this such a wonderful experience!

Hotel Review

Hotel Capellan de Getsemani

Cartagena

Overall Rating
Hotel Review

The hotel was clean, comfortable, and an excellent location. Ray, one of the hotel staff, was beyond accommodating and kind. Our only concerns were the bathroom and the pool area. Our bathroom had a leak in the ceiling and the pool didn't look especially clean, we decided not to use it during our stay. We loved the breakfast included with our stay.

Tips for future travelers

I'd check out the photos on Trip Advisor before staying here. I had looked at a lot of them so I knew what to expect, but my mom wasn't thrilled with the lack of privacy with our only windows looking out to a public courtyard. If you want bright sunlight and a view, this isn't the best option.

Cleanliness & Comfort

The AC, size of room, and breakfast included with our stay
Staff

The staff were so friendly and accomodating - Ray made our stay extra special
Authenticity & Character

Location

Being across from the park, walkable to walled city, close to main square in Getsemani
Activity Review

Sunset Drinks Suggestion at Café del Mar

Cartagena

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Rebecca,
It was great to have you and your mom in Colombia and thank you so much for taking the time to write this review! I just passed on your comments to Manu and he sends you both his best regards and that he hopes to see you both again in Cartagena! We also hope you return to Colombia and it has been a pleasure meeting you! All my very best wishes to you and your mom and please stay in touch. Thank you for visiting Colombia!! :) Muchas Gracias, Margoth

Already planning my next trip to Colombia! · Colombia - May 6 - May 11, 2022

Traveler: Ruchi K. - Local specialist: Andrea Morita

Like a few other travelers on here, I just happened upon KimKim while doing research on our trip to Colombia, and I'm so glad I did! Andrea was an awesome travel specialist to work with. She provided great advice on what would be feasible in the time that we had, and was really flexible in changing things around based on our preferences. We even had a hiccup with food poisoning (be very careful with the tap water!) but our local guides and Andrea worked together to make sure we could recover... read more

Like a few other travelers on here, I just happened upon KimKim while doing research on our trip to Colombia, and I'm so glad I did! Andrea was an awesome travel specialist to work with. She provided great advice on what would be feasible in the time that we had, and was really flexible in changing things around based on our preferences. We even had a hiccup with food poisoning (be very careful with the tap water!) but our local guides and Andrea worked together to make sure we could recover some activities we had to miss. Shout out to Jesus, Juan David, and Yube - we couldn't have asked for better guides in Minca. Having local guides who could share their personal experiences was one of the best parts of the trip. Hotel wise - Casa San Agustin in Cartagena is beautiful, centrally located, and has some of the best service of any hotel I've stayed at. I am already missing Colombia and all of the friendly people we met there. I will definitely be back!

Hotel Review

Hotel Casa San Agustin

Cartagena de Indias

Overall Rating
Hotel Review

Casa San Agustin is beautifully kept and the location is ideal, but our favorite part of our stay was the staff. Everyone that we met was friendly and eager to help.

Cleanliness & Comfort

The beds were probably the most comfortable hotel beds I've ever slept in.
Staff

Authenticity & Character

Location

Activity Reviews

Rum & Chocolate Tasting

Cartagena

Overall Rating
Activity Review

I'm not a huge rum (or alcohol) fan in general, but this experience was worth it because of our host, Jesus. He made the tasting fun and educational!

Transport

Guides, drivers and staff

Quality of Experience

Hiking in the Tayrona National Park

Colombia

Overall Rating
Activity Review

Yube was an awesome guide - helping us spot all three monkey types and giving us more context on Colombia.

Food

Transport

Guides, drivers and staff

Quality of Experience

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Ruchi,
Thank you so much for your lovely feedback; we are so happy you had a beautiful trip to our country and that you valued so much the opportunity to meet and share with our local people.
Thank you so much for your time writing us your feedback; it means the world to us.
It was a blast for us to have you here, and we cannot wait to see you back in our country; there are so many other beautiful regions awaiting you. I wish you the most beautiful things in the world.
A huge hug,
Andrea

Ross

What a fantastic way to experience Colombia! · Colombia - Mar 28 - Apr 9, 2022

Traveler: Ross V. - Local specialist: Michael Gold

This was my first experience with Kimkim. I was honestly blown away by the level of detail in the planning of the itinerary and the level of customisation available. Michael and his team went above and beyond to maintain a channel of communication and provide constant updates and information, at every stage of the trip. If I had any questions or issues, Michael was more than happy to assist- he even checked the entry requirements for the USA before I left Colombia and organised a nurse to... read more

This was my first experience with Kimkim. I was honestly blown away by the level of detail in the planning of the itinerary and the level of customisation available. Michael and his team went above and beyond to maintain a channel of communication and provide constant updates and information, at every stage of the trip. If I had any questions or issues, Michael was more than happy to assist- he even checked the entry requirements for the USA before I left Colombia and organised a nurse to come to my hotel to collect a PCR swab.
The highlights of my trip were visiting an organic Coffee farm in Medellin (Observatorio Agroecologico El Cafetal), hiking through Tayrona National park with a very knowledgeable guide and staying at Villa Maria and doing a historical biking tour in Cartagena with Tavo Reyes. I couldn't fault even fault the drivers - everybody was very friendly and accommodating and helped make this trip a memorable experience. Thank you so much :)

Hotel Review

Villa Maria Tayrona, a Kali Hotels

Los Naranjos

Overall Rating
Hotel Review

This is a beautiful, secluded hotel in the Tayrona National Park area. The staff were extremely friendly and went above and beyond to help with any issues or questions. I had difficulty booking a flight on my iPad and reception staff went out of their way to let me use their computer. It's little things like this that make a huge difference. The cabin itself was beautiful and clean, nestled within the jungle. The hammock was a nice touch! The food from the restaurant was also very tasty. I also loved seeing the resident Macaw interact with the guests. The hotel grounds were also beautifully maintained and there was a private beach located a short walk from the main area.

Cleanliness & Comfort

Staff

Extremely friendly and welcoming
Authenticity & Character

Location

Secluded
Activity Review

Coffee-Culture Tour

Medellín

Overall Rating
Activity Review

This was an awesome experience. The coffee farm was a small, organic, family run farm on the outskirts of Medellin (around the Envigado area). The owner himself conducted the tour and greeted us with cake and freshly brewed cups of locally grown coffee. It was very interesting hearing about the coffee production process, as well as the impact of covid and recent weather events on global production. As a consumer of coffee from a Western country, we often don't consider or understand all of the hard work that goes into growing the trees, harvesting the fruit and processing the beans. We even had the opportunity to plant our own coffee plant seedlings. A very educational experience!

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hi Ross,

these are fabulous words from you! The whole Chaska Tours team was very happy to hear that you had such a great experience in the magical country of Colombia. It was our pleasure to accompany you on your trip and support you through everything! I'm glad you enjoyed the coffee farm in Medellín and had such a good experience with the hotels, guides and drivers.

Thank you very much for all your comments.

Sunny greetings from San Agustín,
Michael

P.S. Super cool photos by the way!

3 cities Colombia · Colombia - May 2 - May 9, 2022

Traveler: Sam H. - Local specialist: Michael Gold

Thoroughly enjoyed the trip, everything was planned perfectly and Michael was more then accommodating for any last minute alterations that we had. read more

Thoroughly enjoyed the trip, everything was planned perfectly and Michael was more then accommodating for any last minute alterations that we had.

Hotel Review

BH Bicentenario

Bogotá

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

No
Location

Activity Review

Big Bogotá City Tour

Bogotá

Overall Rating
Activity Review

Our tour guide luis was awesome

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hi Sam,
thanks for your travel report.

It was a pleasure to be able to customize your trip even on short notice during the trip.
We hope you have great memories of the beautiful country and we are looking forward to your next visit!

Best,
Michael

Solo Trip to Colombia · Colombia - Apr 24 - Apr 30, 2022

Traveler: Nefeli C. - Local specialist: Margoth Rico

Thanks to Margoth my trip to Colombia was more than amazing! It was my first time traveling solo and after my experience I would’ve done it again & again. Thanks to all the team and especially to Margoth who made this an experience of a lifetime.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Nefeli, thank you so much for your review and it was a pleasure helping you with your trip. It was also great to meet you and thank you for visiting Colombia! Stay in touch and sending you my best wishes! Margoth

Saabirah

Dream Vacation · Colombia - Apr 2 - Apr 12, 2022

Traveler: Saabirah C. - Local specialist: Michael Gold

This was our first time leaving the country since the pandemic and we were very nervous about travel restrictions. There were a number of things that did not go as planned with flight cancelations and delays that affected our vacation. All things out of Kim Kim's control. Michael sprung into action and made adjustments to extend our vacation, reorganized our activities and contacted the hotels and vendors. His help was priceless. Michael worked to ensure we had a wonderful, stress-free, dream... read more

This was our first time leaving the country since the pandemic and we were very nervous about travel restrictions. There were a number of things that did not go as planned with flight cancelations and delays that affected our vacation. All things out of Kim Kim's control. Michael sprung into action and made adjustments to extend our vacation, reorganized our activities and contacted the hotels and vendors. His help was priceless. Michael worked to ensure we had a wonderful, stress-free, dream vacation.

Cartagena is a vibrate city with beautiful art and delicious foods. Having the guide and driver made getting around easy and gave us insights into the city that we would not have known.

Picturing ourselves at Punta Faro in our Bungalow or on the private beach sipping a margarita is now our mental escape. I cannot describe how relaxing this experience was, I can still hear the waves, feel the sun, and smell the sea salt water.

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hi Saabi!
Good to hear from you! :)
That does sound great. We are very happy that we could make your dream vacation possible! Fortunately, it worked out to rearrange everything flexibly and therefore to give you an informative and relaxing trip.

If you're ever looking for some relaxation again, we'd be happy to organize some Magarita time for you on the Colombian Islands! :)

Best regards
The Chaska Tours Team

Amazing trip and customer service. Highly Recommend! · Colombia - Mar 14 - Mar 23, 2022

Traveler: Elizabeth D. - Local specialist: Margoth Rico

Amazing trip and customer service. Our family of 3 had the most incredible 9 days in Colombia - split between Cartagena, Tayrona and 4 days hiking the Ciudad Perdida trail. Margoth fielded my numerous questions in advance patiently and graciously! And then once there we were still able to reach out and make tweaks to our itinerary. We ended up catching a bug on our penultimate day, and Margoth and team had the driver show up with gatorade and extra hydrating drinks. So thoughtful! We... read more

Amazing trip and customer service. Our family of 3 had the most incredible 9 days in Colombia - split between Cartagena, Tayrona and 4 days hiking the Ciudad Perdida trail. Margoth fielded my numerous questions in advance patiently and graciously! And then once there we were still able to reach out and make tweaks to our itinerary. We ended up catching a bug on our penultimate day, and Margoth and team had the driver show up with gatorade and extra hydrating drinks. So thoughtful! We would love to return to Colombia and will definitely use Margoth and team again. Absolutely loved Colombia and its people. We felt totally safe and it was so relaxing to have everything set up front (drivers, guides, restaurant reservations) so we could just sit back and enjoy!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Elizabeth, thank you SO much for your review and for your kind words and incredible attitude when visiting Colombia! It was a real pleasure meeting you and being part of your family trip to Colombia! Thank you for visiting our home country and we hope you all come back! Sending you our Best Wishes to you and your family and stay in touch. Hasta pronto y muchas gracias, Margoth

pazi

The trip plan was great. Andrea made sure to ... · Colombia - Mar 13 - Mar 22, 2022

Traveler: pazi d. - Local specialist: Andrea Morita

The trip plan was great. Andrea made sure to provide us with a real taste of the cities and country sides of her beautiful country. The Guides in all locations were knowledgeable friendly and accommodating. We would recommend such a trip to many of our friends. read more

The trip plan was great. Andrea made sure to provide us with a real taste of the cities and country sides of her beautiful country. The Guides in all locations were knowledgeable friendly and accommodating. We would recommend such a trip to many of our friends.

Hotel Review

BOG Hotel a member of Design Hotels

Bogotá

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Review

The Salt Cathedral & Zipaquirá

Bogotá

Overall Rating
Food

Transport

Guides, drivers and staff

Quality of Experience

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Pazi,

Thank you very much for your very generous words. We felt so happy and blessed to have you all here. It was inspiring for us to see you all enjoying everything we prepared for you.

Thank you so much for visiting our country. Please say hi to all your beautiful family. It was an honor for us to have you all here in Colombia.

Wishing you all the best in this world,

Andrea

Colombia ladies' trip · Colombia - Apr 25 - May 2, 2022

Traveler: Sonia D. - Local specialist: Michael Gold

Went with some girlfriends to visit another friend in Columbia. I was unsure about an online travel agency but KimKim and Michael had very good service. Our 2 main guides and all the transfers were also good.

We had some changes with another person being added after to our original plan. We also had to change the last hotel on our itinerary on the fly but I realize this was our fault as we told Michael that our friend was in Santa Marta while she was really was in Minca. So we changed on... read more

Went with some girlfriends to visit another friend in Columbia. I was unsure about an online travel agency but KimKim and Michael had very good service. Our 2 main guides and all the transfers were also good.

We had some changes with another person being added after to our original plan. We also had to change the last hotel on our itinerary on the fly but I realize this was our fault as we told Michael that our friend was in Santa Marta while she was really was in Minca. So we changed on the fly to spend an extra night in Tayrona instead of Santa Marta and have a relaxing day, but of course it was too late for a refund on our last hotel.

I don't think we were quite prepared for the "night bug" situation in the Colombian jungle (i.e. you must go to bed early and turn off all the lights if you don't like giant insects!) and if I knew I would have gone for hotels with both A/C (better sealed rooms) and mosquito netting. Strangely by coincidence, our hotel in Minca was down the road from our friend ... but the "night bug" situation was rather terrifying even with the mosquito netting (although I don't think there are any fancier hotels in Minca). I think our original hotel in Tayrona had AC + netting but we had to change once we added another person to our trip. Our plans were not done far in advance so I would advise any people with similar insect fears to get the nicest hotels possible with A/C + mosquito nets. If you have no compelling reason to stay in Minca I would stay in Santa Marta and do the day trips to Minca instead, and enjoy the bug free nights and hot water in Santa Marta :)

Tayrona National Park was beautiful but we weren't prepared for the exertion of hiking 14 km total in searing heat. We really enjoyed the bird-watching and coffee farm in Minca.

In Santa Marta, I could have skipped the city tour and spent the day at one of the nicer beaches outside the city ... we still managed a half day at the beach which was lovely.

Based on the experience I would definitely use KimKim again.

Hotel Reviews

Casa de Isabella, a Kali Hotel

Santa Marta

Overall Rating
Hotel Review

Very close to tourist / restaurant area downtown. Has a nice little lounge and tiny pool area. Breakfast is okay although not amazing. Rooms are fine, good hot water.

Tips for future travelers

It's noisy downtown so bring earplugs.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Sweet Harmony by Xarm Hotels

Minca, Magdalena

Overall Rating
Hotel Review

We mainly stayed here because our friend lives in Minca very close to this hotel. However, we were terrified of the bugs at night and went to bed early with the lights off to keep them away. Room was very stuffy with the doors closed. No hot water or lukewarm water depending on which room. Some room's had no frosted glass on bathroom and was totally visible to hotel guys who were digging a trench in the morning (so she couldn't take a shower in the morning).

CASA BAMBÚ

Los Naranjos

Overall Rating
Hotel Review

Only 8 huts so you may get the pool to yourself. Good food although portions too large. Very nice staff. When we went - end of April - loads of beetles come out and are attracted to light once it got dark. Makes sitting outside impossible after about 7:30 pm (unless you have no bug phobia). Light in room may also attract beetles so we all went to bed early and stayed in bed in the dark, looking at our phones. Would give hotel 5-stars if there was mosquito netting in room and a screened area outside where we could hang out without being attacked by beetles.

Activity Reviews

Excursion in Tayrona National Park - Arrecifes Area

Tayrona National Park

Overall Rating
Activity Review

Very difficult on a hot, humid day. We didn't realize it involved such a long hike to get to a swimmable beach. Beach did not have much shade. Would be more enjoyable on a cooler day. Long wait for entrance tickets (although tour guide did that and we got to wait in van).

Transport

Guides, drivers and staff

Quality of Experience

Birdwatching in Minca

Minca

Overall Rating
Activity Review

Nice quiet area, our guide found lots of birds including Toucans. They give you binoculars if you don't have any.

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Sonia,

thank you very much for your detailed travel report. Your comments help us a lot to provide our guests with more information during the trips. Also, thank you for your feedback on the hotels - it's a pity that the insects didn't stop bothering you. Nevertheless, it sounds like you enjoyed your time in Colombia - also glad you were able to visit your friend :)

A good coming home to you.
Thank you very much,
Michael and the Chaska Tours Team

Family Trip to Medellin/Tayrona/Cartagena · Colombia - Mar 9 - Mar 19, 2022

Traveler: Jessica J. - Local specialist: Felipe Rico

Our family of 5 had an awesome trip to Colombia with the help of Felipe and the arrangements we made through kimkim. Felipe made the planning process easy by suggesting an itinerary and being very responsive to changes I requested before we finalized. Alba, our guide in Medellin, made us feel like family from the moment we arrived. Diva was also terrific for our time in Santa Marta and Tayrona. Staying in historic Cartagena was fun for the kids, and Eduardo was a very informative guide. The... read more

Our family of 5 had an awesome trip to Colombia with the help of Felipe and the arrangements we made through kimkim. Felipe made the planning process easy by suggesting an itinerary and being very responsive to changes I requested before we finalized. Alba, our guide in Medellin, made us feel like family from the moment we arrived. Diva was also terrific for our time in Santa Marta and Tayrona. Staying in historic Cartagena was fun for the kids, and Eduardo was a very informative guide. The drivers were great and it was so nice to have all the domestic travel arrangements taken care of for us. We also appreciated the restaurant reservations, and all the help we got with needs that arose during the trip. We would all love to go back to Colombia, and if we do we will definitely book through Felipe and Margoth again.

Hotel Review

Sites

Medellin

Overall Rating
Hotel Review

Perfect family hotel in a great location.

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hi Jessica,
Thank you for taking the time to write this review, and thank you once again for traveling with your family to Colombia! It was a pleasure to be a part of your trip, and we hope you come back to Colombia soon! Sending you and your family our Best Wishes y hasta muy pronto! Best Regards, Felipe

Lauren

Amazing experience! · Colombia - Apr 11 - Apr 21, 2022

Traveler: Lauren G. - Local specialist: Michael Gold

We had a wonderful trip to Colombia, and working with KimKim/Chaska Tours made the planning very easy. Michael listened to all my requests, and his expertise ensured we had some really interesting experiences that I would never have known to look for when planning the trip myself. I still feel like I played a part in the planning of the trip, but I didn't have to worry about making sure everything was booked as it was all done for us. KimKim also has a wealth of resources which helped with... read more

We had a wonderful trip to Colombia, and working with KimKim/Chaska Tours made the planning very easy. Michael listened to all my requests, and his expertise ensured we had some really interesting experiences that I would never have known to look for when planning the trip myself. I still feel like I played a part in the planning of the trip, but I didn't have to worry about making sure everything was booked as it was all done for us. KimKim also has a wealth of resources which helped with the planning process. Overall, I feel we got a really good feel for Colombia, and learned a lot about the country and it's history from our amazing guides.

Hotel Review

Villa Maria Tayrona, a Kali Hotels

Los Naranjos

Overall Rating
Hotel Review

Really enjoyed our stay here. Very comfortable, and a cool experience. Our hut was isolated off in the trees, so it felt very secluded and peaceful, and we really loved the hammock. The food and drink options were good. Overall, one of our favourite hotels of the trip because it was different and a unique experience.

Tips for future travelers

I would give yourself a day to enjoy the beautiful surroundings and the pool/spa/beach.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Tour to Peñol & Guatapé

Medellín

Overall Rating
Activity Review

Really beautiful area to visit, and Guatape is a neat little town to walk around. Would definitely recommend this excursion if you're visiting Medellin.

Food

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hello :)
Thank you very much for the kind words and your trip report. We are glad that you could enjoy the magical Colombia and had a great time! Glad you liked the hotels and tours so much.
We thank you for your trust and hope to see you again soon in Colombia.
Thanks a lot and
All the best,
Michael

Great experience! Emilce listened to all my n... · Colombia - Apr 9 - Apr 22, 2022

Traveler: Erika P. - Local specialist: Emilce Alonso

Great experience! Emilce listened to all my needs and surpassed all our expectations!!

Once in Colombia, the tours were fascinating and the guides even better.

Highly recommend

Emilce Alonso profile photo
Emilce Alonso, local specialist, responded to this review:

Lovely and Amazing pictures of a full Honeymoon in Colombia :)

It was a pleasure to assist you in this special moment and thank you for trusting in me.

Best wishes!
Emi

Unforgettable! · Colombia - Apr 6 - Apr 10, 2022

Traveler: Sarah D. - Local specialist: Michael Gold

I had such an amazing time! Everything was so well organized, I didn’t have to think about anything other than showing up. Our guides were so sweet and made every effort to make sure we were okay. Michael planned an awesome trip, one I will never forget! read more

I had such an amazing time! Everything was so well organized, I didn’t have to think about anything other than showing up. Our guides were so sweet and made every effort to make sure we were okay. Michael planned an awesome trip, one I will never forget!

Hotel Review

Selina Cartagena

Cartagena

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Sarah. Thank you for your kind words. Great that you had a relaxing trip with your friends. Hope you collected a lot of nice moments. Thank you for the uncomplicated communication! See you hopefully very soon again here in Colombia! :)

Colombia with kimkim tours · Colombia - Mar 24 - Mar 31, 2022

Traveler: Jonea M. - Local specialist: Michael Gold

Booking my tour through kimkim, made my travel to Colombia worry free. I just told them what my interest were, and they came up with a plan the suited my requests. read more

Booking my tour through kimkim, made my travel to Colombia worry free. I just told them what my interest were, and they came up with a plan the suited my requests.

Hotel Review

Hotel Kartaxa Cartagena

Cartagena

Overall Rating
Hotel Review

Loved the hotel and the location. Friendly and helpful staff

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Visit of Cocora Valley, Coffee Farm & Salento

Salento

Overall Rating
Activity Review

Hiking in the cloud forest was the highlight of my trip.

Food

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Super Jonea! We're glad you had a stress-free trip. Chaska Tours is happy that we could accompany your vacation here in Colombia. It was a pleasure to organize your activities. Thank you also in the name of your guides and drivers - everyone was happy to welcome you as our guest!

Ravi

Magical experience in Colombia · Colombia - Apr 2 - Apr 11, 2022

Traveler: Ravi R. - Local specialist: Andrea Morita

One of the BEST, most incredible trips of my life!! Huge huge thanks to Andrea, who took such wonderful care of me, and carefully planned everything, taking into account my preferences and feedback, and was always available and in contact to help with anything. It was so much fun to meet up with Wendy as well, one of the other planners. Both Andrea and Wen were incredibly kind, and all of the guides were also phenomenal (Edgar, Johan, Roberto). I had a fantastic time in Medellín (especially... read more

One of the BEST, most incredible trips of my life!! Huge huge thanks to Andrea, who took such wonderful care of me, and carefully planned everything, taking into account my preferences and feedback, and was always available and in contact to help with anything. It was so much fun to meet up with Wendy as well, one of the other planners. Both Andrea and Wen were incredibly kind, and all of the guides were also phenomenal (Edgar, Johan, Roberto). I had a fantastic time in Medellín (especially Comuna 13), Guatapé, Minca, Tayrona, Barú, and Cartagena. From hiking and forests and waterfalls, to swimming in the Caribbean, to relaxing and eating wonderful food in amazing hotels, to meeting and laughing with lovely people, everything about the experience was amazing. I’m a vegetarian (which can be very difficult in South America), but they took very good care of me. I’m incredibly grateful to the KimKim team and all their partners, and hope that I have a chance to come back to Colombia. I could go on forever about how great it was. Gracias por todo :)

Hotel Review

Sofitel Baru Calablanca

Cartagena

Overall Rating
Hotel Review

Incredible hotel. Super private, wonderful pools and access to the Caribbean, amazing food and spa.

Location

Cleanliness & Comfort

Staff

Activity Reviews

The City of Eternal Spring and Its Story of Transformation

Medellín

Overall Rating
Activity Review

Amazing city tour with Edgar, really loved walking thru Comuna 13 with him, and generally just chatting.

Food

Transport

Guides, drivers and staff

Quality of Experience

Minca: Explore a paradise in the mountains

Colombia

Overall Rating
Activity Review

Amazing experience with Johan, hiking up thru a forest to waterfalls

Transport

Guides, drivers and staff

Quality of Experience

Hiking in the Tayrona National Park

Colombia

Overall Rating
Activity Review

Incredible day with a loooong hike thru Tayrona but super worth it for the scenery and the beaches at the end of the route. Amazing stuff, loved going with Johan

Transport

Guides, drivers and staff

Quality of Experience

Mountain Bike Experience en Turbaco

Cartagena

Overall Rating
Activity Review

Really fantastic, unique experience with Roberto. Biking up the hills in Turbaco was tough but the views and the ride were exhilarating.

Transport

Guides, drivers and staff

Quality of Experience

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Ravi,
Thank you so much for your lovely and kind review. Your experience is our biggest inspiration to keep working hard for our dear travelers, people, and country. Thank you so much for taking the time to post a detailed review during your time with us. We are so grateful to be able to serve you and exceed your expectations.
You know Colombia waits for you always, we will be happy to welcome you back to our country. You make from our job, our happiness to wake up every day.
Please take care of yourself. All the best wishes,
Andrea

Our first trip to Colombia but not our last · Colombia - Mar 23 - Apr 4, 2022

Traveler: James K. - Local specialist: Michael Gold

We made a last minute decision to go on a trip to Colombia. We had very specific interests and goals and Michael's service made it easy to customize our itinerary. Communicating through WhatsApp was quick and efficient and all our questions and changes were answered promptly. The pre-trip information was detailed and organized. It would have been nice to see a breakdown of expenses as opposed to a lump sum payment. We have travelled extensively through Central and South America and feel... read more

We made a last minute decision to go on a trip to Colombia. We had very specific interests and goals and Michael's service made it easy to customize our itinerary. Communicating through WhatsApp was quick and efficient and all our questions and changes were answered promptly. The pre-trip information was detailed and organized. It would have been nice to see a breakdown of expenses as opposed to a lump sum payment. We have travelled extensively through Central and South America and feel the prices were reasonable. The accommodations, guides, and transportation chosen for us were of top notch quality and the professionalism and expertise of our leaders were evident. We never felt unsafe and would definitely use and recommend KimKim for future trips.

Hotel Review

Mundo Nuevo Eco Lodge

Santa Marta

Overall Rating
Hotel Review

This location is just so unique. SUBLIME. It is called an EcoLodge and it does try to live up to this image--the delicious vegetarian meals, the connection to the local indigenous community, and the ambiance and proximity to the natural environment. The interactive social setting in the dining area added to the travel experience. Though it is very remote, we still had access to modern conveniences such as Wifi, warm showers, and filtered water. In fact, it was the only lodge that we stayed at that had potable water in our rooms.

Location

Cleanliness & Comfort

Constant cleaning and maintenance was evident
Staff

Authenticity & Character

Activity Review

Birdwatching-Tour in Minca

Minca

Overall Rating
Activity Review

Our bird guides were extremely knowledgeable about the local endemic birds of the Santa Marta area. They were able to find, identify, and communicate the various bird sightings with us during the hikes. We appreciate the ethical way in which the outing was conducted and didn't feel like nature was being impacted for the sake of the tourists.

Transport

Guides, drivers and staff

Quality of Experience

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Lynda & James,

thank you for the detailed feedback!
We will pass this on to our guides. I'm sure they will be as happy about the kind words as we are!
It always makes us happy to hear that our guests had a great time here.

See you soon hopefully :)

Michael

Amazing trip, great planning · Colombia - Mar 1 - Mar 8, 2022

Traveler: Albert T. - Local specialist: Michael Gold

My husband and I had an amazing trip to Colombia through Chaska Tours this past month! We knew that going on our honeymoon right after the wedding would be a lot of planning stress, but Micheal took care of all the logistics. We were able to coordinate with the team to ensure that we fit everything important to us on our trip and made requests for hotels we really wanted to check out, and then they took care of all the logistics. Every drive from the airport pickup to transfers across the... read more

My husband and I had an amazing trip to Colombia through Chaska Tours this past month! We knew that going on our honeymoon right after the wedding would be a lot of planning stress, but Micheal took care of all the logistics. We were able to coordinate with the team to ensure that we fit everything important to us on our trip and made requests for hotels we really wanted to check out, and then they took care of all the logistics. Every drive from the airport pickup to transfers across the northern coast was taken care of and every driver was punctual, if not early, but flexible to our needs. We also had three different tours that Chaska organized for and every guide was so incredibly knowledgeable, whether it was identifying Cartagena landmarks, explaining the medicinal and traditional uses of various forest growths, or identifying and calling to the endemic birds of the region. We felt the tours that were lined up through Chaska all enriched our trip and left plenty of time for solo exploring/beachside relaxation. We are so glad we booked our trip this way and would recommend to anybody planning a big trap.

Hotel Review

Hotel Casa San Agustin

Cartagena de Indias

Overall Rating
Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Emily and Albert,
thank you for your kind words!
It was a pleasure to accompany you on your trip to Colombia.
Glad you had such a great honeymoon. We welcome you with open arms on your next trip through Colombia!

Only the best for your time together!

Sunny greetings
Michael on behalf of the whole Chaska Team :)

Dr. Steven

Andrea ROCKS Columbia!!! · Colombia - Mar 17 - Mar 24, 2022

Traveler: Dr. Steven W. - Local specialist: Andrea Morita

I just happened upon KimKim in trying to figure out what to do on our Colombia trip.

We were randomly assigned Andrea as our KimKim Consultant and Colombia local expert.

We hit the lottery of travel agents! Having Andrea as our consultant was like having an old friend giving us all the best recommendations, everywhere we went!

Andrea arranged all the details of our trip! We had great guides and drivers in Bogota, Medellin & Cartagena. The tours were professionally organized and... read more

I just happened upon KimKim in trying to figure out what to do on our Colombia trip.

We were randomly assigned Andrea as our KimKim Consultant and Colombia local expert.

We hit the lottery of travel agents! Having Andrea as our consultant was like having an old friend giving us all the best recommendations, everywhere we went!

Andrea arranged all the details of our trip! We had great guides and drivers in Bogota, Medellin & Cartagena. The tours were professionally organized and really great. The logistics were all streamlined and detailed, and nothing was missing anywhere along the way.

Some highlights for us (Andrea arranged):
1. Bogota Fruit Market Tour- Maria was an absolute subject matter expert! She was so passionate about everything she did, and we loved it!
2. Medellin- Andres was an amazing tour guide and took us to amazing sights.
3. Cartagena- Juan was great taking us to Baru and the Rosario Islands!

I can't recommend Andrea more. She was always available on Whats App, and went above and beyond to serve our needs.

Thanks Andrea for being amazing!

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Steven,
I do not have words to thank you so much for your generous words. Thank you so much because your experience with us inspires us to keep working hard for our country and our people.
Thank you so much for taking the time to write us about your trip. Every driver, tour guide, and person you met feels blessed and happy reading your comments.
You make our job, our happiness, and the reason we chose this career for our lives.
It was an honor for all of us to serve you.
Colombia will be waiting for you always with open arms!
Andrea

Joseph

Use Michael, but consider using someone other than Chaska Tours · Colombia - Mar 16 - Mar 25, 2022

Traveler: Joseph L. - Local specialist: Michael Gold

Overall, Michael was very responsive, with a diverse and exciting itinerary, and would use him again!

The company, Chaska Tours, that they used for the actual services in Colombia I would give 3.5 stars. For the money that was paid, I would have expected fewer problems.
1. Driver was not ready for pickup at first airport
2. Wrong and worse hotel during one part of the trip
3. One not so good tour guide and one average one. One excellent one and one good one.
4. Missed a flight bc of... read more

Overall, Michael was very responsive, with a diverse and exciting itinerary, and would use him again!

The company, Chaska Tours, that they used for the actual services in Colombia I would give 3.5 stars. For the money that was paid, I would have expected fewer problems.
1. Driver was not ready for pickup at first airport
2. Wrong and worse hotel during one part of the trip
3. One not so good tour guide and one average one. One excellent one and one good one.
4. Missed a flight bc of traffic (not their fault, but made the rest of the itinerary very difficult)

Hotel Review

Hotel Casa Deco

Bogotá

Overall Rating
Hotel Review

You got what you paid for. Next to busy street, so somewhat noisy.

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Dear Joseph and Ethel,
thank you very much for your evaluation.

I am glad that you enjoyed the trip in general!

We are sorry for the inconvenient issues. Thank you for the feedback regarding the guides and (transfer) service providers. We have a high standard for choosing our local partners and rely on this information from our travelers, so we will consider this in the future when planning trips.
Unfortunately, we have no control over unforeseen events such as the strike and flight... read more

Dear Joseph and Ethel,
thank you very much for your evaluation.

I am glad that you enjoyed the trip in general!

We are sorry for the inconvenient issues. Thank you for the feedback regarding the guides and (transfer) service providers. We have a high standard for choosing our local partners and rely on this information from our travelers, so we will consider this in the future when planning trips.
Unfortunately, we have no control over unforeseen events such as the strike and flight cancellation, but are glad that we were able to resolve this at short notice.

We are looking forward to welcoming you hopefully soon again in Colombia!

Best regards from San Agustín,
Michael on behalf of Chaska Tours.

What an amazing trip! I found kimkim through ... · Colombia - Feb 9 - Feb 18, 2022

Traveler: trisa o. - Local specialist: Michael Gold

What an amazing trip! I found kimkim through a random google search and their tour options interested me-but especially the customization. After figuring out the details with the representative I had an exciting trip to look forward to.

I visited Bogota, Pereira region, a nice hike around Corcora along with a visit to Salento, Medellin, Guatape Day trip to hike up la Piedra rock for beautiful views, Cartagena, Minca and finally Palomino over a two week period. The accommodations selected... read more

What an amazing trip! I found kimkim through a random google search and their tour options interested me-but especially the customization. After figuring out the details with the representative I had an exciting trip to look forward to.

I visited Bogota, Pereira region, a nice hike around Corcora along with a visit to Salento, Medellin, Guatape Day trip to hike up la Piedra rock for beautiful views, Cartagena, Minca and finally Palomino over a two week period. The accommodations selected for my budget were nice and in the large cities, centrally located. Every driver was professional and Michael booked knowledgeable and friendly guides as necessary. Luis in Bogota was wonderful and told me more than I could possibly remember about the city, the gold museum, etc. Tito was very friendly and helpful at my stay in the coffee region, Jose in Medellin was helpful despite my late arrival (he stayed until I got to the hotel and since it was too late for the planned city tour he recommended me places to visit and restaurants to eat at), Cristian found some wonderful toucans in Minca, my guide in Cartagena was wonderful but his name escapes me, and then Palomino was relaxed beach time on my own. The driver's were also great with Diego in Pereira, Emerson around the Cartagena (plus transport to Minca) and the others I can't recall.

Colombia is a beautiful country you need to see for yourself to believe! Gorgeous scenery, delicious food, friendly people, there is so much to see and do. I almost wish I could keep it a secret so it does not become overrun with even more tourists :).

My only suggestion is maybe offer different vendors for the Guatape trip. A boat trip is pretty unnecessary as all you do is sit on the boat for an hour. I would have preferred to have that extra hour in Guatape because it is such a beautiful little town. Aside from that, no complaints!

Thank you for such a wonderful trip!

Hotel Review

Hotel Casa Deco

Bogotá

Overall Rating
Hotel Review

They provide comfortable rooms in a centrally located place in Candelaria. The staff is very friendly, the breakfast is hearty and good, and it has a lovely terrace to enjoy the sunset from.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Michael Gold profile photo
Michael Gold, local specialist, responded to this review:

Hi Trisa,

Thank you very much for your comment, we are very happy to know that you enjoyed the experience in Colombia that we prepared together.

We will share your good comments with the guides and drivers that assisted you and we will take note of your suggestion for Guatapé's tour.

I also wanted to thank you for being such a kind traveler. It has been a pleasure for our entire team to be your hosts here. Come back soon! :)

Aishwarya

Colombia 2022 · Colombia - Feb 16 - Feb 25, 2022

Traveler: Aishwarya S. - Local specialist: Andrea Morita

My husband and I had a wonderful trip to Colombia. We visited Bogota, Medellin, Santa Marta and Cartagena in our 9 day trip. Andrea, our local Colombian specialist was extremely resourceful and thoughtful in planning out the itinerary customizing it to our liking. We were making this trip to celebrate our 5th wedding anniversary and Andrea ensured we were treated to a surprise in every location! From upgrading us to a suite in a high end hotel, to a surprise beach picnic lunch with wine, to... read more

My husband and I had a wonderful trip to Colombia. We visited Bogota, Medellin, Santa Marta and Cartagena in our 9 day trip. Andrea, our local Colombian specialist was extremely resourceful and thoughtful in planning out the itinerary customizing it to our liking. We were making this trip to celebrate our 5th wedding anniversary and Andrea ensured we were treated to a surprise in every location! From upgrading us to a suite in a high end hotel, to a surprise beach picnic lunch with wine, to having chocolate-covered strawberries and roses in our room, we were delighted :)

Colombia as a country for sightseeing is underrated. With such breath-taking landscapes, beautiful weather, wonderful people, we loved Colombia for all that it had to offer,
Kim Kim through its association with local travel agencies in Colombia, not only made us feel safe and gave a true local experience but also help the community by giving them job opportunities.

All our travel guides and drivers were fantastic. Bogota was fun with Rosita, we had a 4 hr city tour but got a great glimpse of what the city had to offer. Medellin with Maria was excellent . Santa Marta with Yubelis was exceptional. We stayed the longest in Santa Marta and was probably our favorite city amongst all that we visited. Marlon and Tavo in Cartagena were wonderful as well.

Couple of recommendations from our experience:
We wish KimKim does better by having fluent English speaking guides, some guides/drivers were not proficient and barely beginners in English speaking and that made conversations and experience very difficult. While we appreciated their efforts, but communication was almost impossible.

We traveled in times of Covid. Although arrangement of testing and receipt of test were seamless, we wish KimKim had informed us of the costs upfront. We had assumed it was covered in the overall quote they mentioned and we paid. This came as a surprise and was the need of the hour that we didnt account for. We managed but budgeting can be tricky for many.

Overall we enjoyed the experience working with KimKim and loved Colombia! I would highly recommend friends and family to use KimKim and work with Andrea. She was with us every step of the way ensuring we had a great time. I was lucky to have met her in person in Colombia! She even gifted us a keepsake when we met.

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Aishwarya,
Thank you so much for the time you took writing such lovely feedback. Everything you wrote means the world to us.
It was an honor for us to have both of you in our country. I was so happy we were able to meet.
I am so sorry about the Covid test. Every country has a different regulation; some require Antigen, PCR, or some do not; prices can vary. The information that the test was not included was mentioned in the trip plan.
Everybody says hi to both of you! We all wish you all the best. Colombia waits for both of you always with open arms,
With love,
Andrea

The best trip… · Colombia - Feb 17 - Feb 21, 2022

Traveler: Adam W. - Local specialist: Margoth Rico

Dear Margoth.
We are back home 😔 after a fabulous visit to your glorious country.
I wanted to express our gratitude for your exceptionally attentive, helpful and timely help in organising the trip.
We simply loved our stay at Calanoa in the rainforest & have taken away such wonderful memories that will last a lifetime
The logistics all ran so smoothly thanks to you 🙏
Your are an absolute star ⭐️ thank you so so much.
You have two happy fans !
All the best
Adam & Lola read more

Dear Margoth.
We are back home 😔 after a fabulous visit to your glorious country.
I wanted to express our gratitude for your exceptionally attentive, helpful and timely help in organising the trip.
We simply loved our stay at Calanoa in the rainforest & have taken away such wonderful memories that will last a lifetime
The logistics all ran so smoothly thanks to you 🙏
Your are an absolute star ⭐️ thank you so so much.
You have two happy fans !
All the best
Adam & Lola

Hotel Review

Calanoa Lodge

Leticia

Overall Rating
Hotel Review

Amazing Lodge, in a spectacular location run by the loveliest of people

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Boat Ride to Peruvian Margin to see Pink Dolphins and the Sunset from the River

Calanoa Lodge, Leticia

Overall Rating
Transport

Guides, drivers and staff

Herman was excellent
Quality of Experience

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Adam and Lola Thank you!!! It was amazing to have you both in Colombia and I am very glad you enjoyed your Amazon experience! Thank you for trusting us and I hope you come back to Colombia! All my very best wishes!!! Hasta pronto, Margoth

Cynthia

Travel in the Time of Covid: Colombia!!! · Colombia - Jan 10 - Jan 24, 2022

Traveler: Cynthia J. - Local specialist: Andrea Morita

Our 14 day trip to Colombia was great and we owe it all to our wonderful local specialist, Andrea.
Not only did she patiently help the 3 of us plan and customize of trip (we must have changed our plans 10 times!), she was with us (virtually) every step of the way while we visited 4 locations in this stunning country. We traveled from Bogota (loved the Gold Museum!) to the coffee region (highlight: Cocora Valley hike in the Andes to see Wax Palms) to Medellin (highlight: visiting Communalist... read more

Our 14 day trip to Colombia was great and we owe it all to our wonderful local specialist, Andrea.
Not only did she patiently help the 3 of us plan and customize of trip (we must have changed our plans 10 times!), she was with us (virtually) every step of the way while we visited 4 locations in this stunning country. We traveled from Bogota (loved the Gold Museum!) to the coffee region (highlight: Cocora Valley hike in the Andes to see Wax Palms) to Medellin (highlight: visiting Communalist 13 at night) and last to Cartagena (highlight: Street Foodie Tour). Accompanied by lovely guides in each location who shared stories of their community with us. Lodging in each location was top notch too.
While we had a few disappointments, Andrea was quick to make sure we could do something to make up for it later on. I was a bit nervous booking such a big and expensive trip on an online platform, I would now not hesitate to use Kimkim to help us plan our next adventure.

Hotel Reviews

Bio Habitat Hotel

Overall Rating
Hotel Review

This was such a unique and relaxing place to relax. Each guest "nest" is a glass box perched in the trees. Quite amazing! The food was also quite nice here. I loved the breakfasts. The view at sunset from the pool deck (or in the hot pool) is spectacular!

Tips for future travelers

If you are mobility challenged, be sure to ask for a room close to the top near the reception building! The route to our room was steep and at this altitude, we needed to rest walking up! Oh, and wear your bug repellent that they provide!!!

Location

We had a day here just to enjoy the resort. it was great. Very relaxing
Cleanliness & Comfort

what you'd expect from a 5 star property
Staff

very helpful staff - especially if your Spanish is good!
Authenticity & Character

Loved the guest room and the public areas

The Click Clack Hotel Medellin

Medellin

Overall Rating
Hotel Review

This was a nice hotel but a bit too trendy. For my taste. My least favorite on the trip. The rooms were quite small and the corridors so dark, it was spooky! Nice bar and great breakfast . Loud music playing somewhere at night.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Reviews

Traditional Farmers Market

Bogotá

Overall Rating
Activity Review

We enjoyed this activity and our guide made it special by introducing us to special Colombian pastries, cheeses, coffee and fruits! I tried several that I had never seen or heard of!

Food

Transport

Smaller more comfortable Van
Guides, drivers and staff

Quality of Experience

Street Food Tour

Cartagena

Overall Rating
Activity Review

This tour was a great introduction to Cartagena! We recommended it to several other travelers. Andrea was our chef guide and she was terrific and the food was awesome!

Transport

We walked!
Guides, drivers and staff

Quality of Experience

Covid Test

Colombia

Overall Rating
Activity Review

The lab came to our hotel the day before our flight. So easy. Quick results. No problems

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Cynthia,
Thank you so much for the time you took writing us a review and letting us know your thoughts about your trip. Your feedback is extremely important to us.
It was truly a pleasure having all of you in our country.
You all will always be welcome with open arms.
I wish you always the best,
Andrea

Kimberly

Outstanding and adventurous 2 weeks in Colombia · Colombia - Jan 28 - Feb 11, 2022

Traveler: Kimberly B. - Local specialist: Felipe Rico

We thoroughly enjoyed exploring the country of Colombia. Felipe and his team planned an itinerary for us that was perfect. We had outstanding guides and drivers. In particular Diva, in Santa Marta and Jose in Medellin were excellent for learning the culture, the food, the history, and all the natural beauty that their regions had to offer. Having a professional driver throughout the country was critical to a relaxing trip. The roads are good but crowded with many different types of... read more

We thoroughly enjoyed exploring the country of Colombia. Felipe and his team planned an itinerary for us that was perfect. We had outstanding guides and drivers. In particular Diva, in Santa Marta and Jose in Medellin were excellent for learning the culture, the food, the history, and all the natural beauty that their regions had to offer. Having a professional driver throughout the country was critical to a relaxing trip. The roads are good but crowded with many different types of vehicles and people. We felt very safe everywhere in the country and the local people clearly enjoy having Americans among them.

Hotel Review

Hotel Casa Medina Four Seasons

Bogotá, Cundinamarca

Overall Rating
Hotel Review

Beautifully renovated property in downtown Bogota. Staff is excellent and speaks English and super comfortable beds! Breakfast included were delicious.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Zipaquira Salt Cathedral and Guatavita Lake Tour

Bogotá

Overall Rating
Activity Review

One of the most unique tours we have seen. This former salt mine converted into a very creative and sacred Cathedral. Definitely worth visiting.

Transport

Guides, drivers and staff

Quality of Experience

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hi Kimberly,
It was a pleasure having you and Glenn in Colombia, and it was great to meet you! Thank you so much for visiting our home country Colombia, and for having such an amazing attitude throughout your trip! Thank you as well for taking the time to write this review and stay in touch. We hope you come back in the near future! All my Best Wishes, Felipe

Columbia · Colombia - Jan 19 - Feb 7, 2022

Traveler: Dave C. - Local specialist: Andrea Morita

This is the first time my wife and I have used a service like KimKim and we would recommend it very highly. We told Andrea the areas that we wanted to visit and the activities that we like doing and she developed a detailed itinerary for us. This included our daily activities, local flights, transportation, hotels, etc.

We spent 20 days in Columbia and had a very active trip of multi day hiking, city tours, food tours and different excursions in various parts of Columbia. Andrea was there... read more

This is the first time my wife and I have used a service like KimKim and we would recommend it very highly. We told Andrea the areas that we wanted to visit and the activities that we like doing and she developed a detailed itinerary for us. This included our daily activities, local flights, transportation, hotels, etc.

We spent 20 days in Columbia and had a very active trip of multi day hiking, city tours, food tours and different excursions in various parts of Columbia. Andrea was there every step of the way, very helpful and unbelievably responsive and available 24/7. My wife and I have traveled for business and pleasure throughout the world over many years and Andrea is exceptional in the service that she provides. She was efficient, knowledgeable, responsive and very thoughtful.

We really enjoyed our Columbia trip, the people are very friendly, the food is great and the beauty and variety of scenery is incredible. Our 20 day trip just scratched the surface. We will definitely be back and will use Andrea and KimKim to help us plan another great trip.

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Mr. Dave,

Thank you so much for taking the time to write us about your experience in Colombia. It was a complete honor for us to serve you.

It was amazing that you visited destinations that are not the most touristic. Thank you for discovering and learning about Colombia in such a unique way.

Colombia waits for both of you always with open arms!

Andrea

Colombia was phenomenal! · Colombia - Jan 14 - Jan 23, 2022

Traveler: Andrew B. - Local specialist: Felipe Rico

Colombia was phenomenal - we had such an authentic, local experience due to the effort and care put into our trip plan by our local guide, Felipe. KimKim made it easy to communicate with updates constantly through WhatsApp while we were in the country, and catered to every need we had that popped up.

Medellin was like a tropical, Spanish-speaking San Francisco - a must see! Cartagena was an enchanting colonial Spanish town. I hope to have those wooden windowsills and white walls on a latin... read more

Colombia was phenomenal - we had such an authentic, local experience due to the effort and care put into our trip plan by our local guide, Felipe. KimKim made it easy to communicate with updates constantly through WhatsApp while we were in the country, and catered to every need we had that popped up.

Medellin was like a tropical, Spanish-speaking San Francisco - a must see! Cartagena was an enchanting colonial Spanish town. I hope to have those wooden windowsills and white walls on a latin ranch someday :).

Hotel Review

Hotel San Pedro de Majagua

Isla Grande

Overall Rating
Hotel Review

Charming and comfortable, and surrounded by massive local trees, the hotel is adorned with hammocks and private outdoor living rooms attached to your hotel room. Can sit in the evenings and look out over the coast, with the sea breeze and waves all around you.

Tips for future travelers

Use the bikes to get to town!

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

City Tour of Medellin (with Parque Arvi)

Medellín

Overall Rating
Activity Review

The cable car trip is amazing. Stunning views, and you interact with friendly locals the entire time.

Transport

Guides, drivers and staff

Quality of Experience

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hola Andrew, Thank you for your review and feedback, and it was amazing having you in Colombia! Thank you for trusting us with your trip and we hope you come back! I loved your description of Medellin as a tropical, Spanish-speaking San Francisco by the way :)!
Hasta pronto, Felipe

We have never heard of KimKim or used it befo... · Colombia - Jan 14 - Jan 23, 2022

Traveler: Martha B. - Local specialist: Felipe Rico

We have never heard of KimKim or used it before, but it worked out very well. Felipe and his associate were very responsive and available at all points, checked in with us to make sure things were running tight and we’re just super helpful. We loved Medellin and our city tour there. The restaurant reservations everywhere worked well and were appropriate for what we wanted. Cartagena was more heavily touristed than we expected but our city guide Manu was great, and the hotel was very nice,... read more

We have never heard of KimKim or used it before, but it worked out very well. Felipe and his associate were very responsive and available at all points, checked in with us to make sure things were running tight and we’re just super helpful. We loved Medellin and our city tour there. The restaurant reservations everywhere worked well and were appropriate for what we wanted. Cartagena was more heavily touristed than we expected but our city guide Manu was great, and the hotel was very nice, conveniently located, much nicer for us than a big hotel would be. We absolutely loved staying at Isla Grande. (The boat ride back was a bit choppy and wet but fun anyway.) We loved our first trip to Colombia and are so pleased with how all of the planning worked out. Thanks again!

Hotel Review

The Click Clack Hotel Medellin

Medellin

Overall Rating
Hotel Review

Very stylish, playful, great location, terrific service although breakfast could be a bit slow some days.

Activity Review

Dinner Reservation at OCI.Med

Medellín

Overall Rating
Activity Review

They took such good care of us. They didn’t immediately have a table ready but apologized and more than made up for it by sending complimentary dishes. The food was our favorite of the whole trip. Great place

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Thank you for your message Martha! It was great to meet you and thank you for visiting Colombia! thank you as well for all your valuable feedback and comments and we hope you come back in the future! All my Best Wishes, Felipe

So glad we used this service! · Colombia - Dec 31 - Jan 9, 2022

Traveler: Grace G. - Local specialist: Rafaja Hanna Bertele

So glad we used this service! COVID had really taken a lot of the fun out of planning trips since there was so much uncertainty and so many restrictions to keep track of. Rafaja's team made it so easy. We knew very little about Colombia coming in to the trip planning and Rafaja was so patient as we honed in on what we wanted and made recommendations that we never could have come up with on our own. A great example was when we went to the Pacific coast and people kept asking us how we... read more

So glad we used this service! COVID had really taken a lot of the fun out of planning trips since there was so much uncertainty and so many restrictions to keep track of. Rafaja's team made it so easy. We knew very little about Colombia coming in to the trip planning and Rafaja was so patient as we honed in on what we wanted and made recommendations that we never could have come up with on our own. A great example was when we went to the Pacific coast and people kept asking us how we found out about the place since they never see people from the United States there. In addition to all the planning assistance, everything was seamless as we were traveling as well and it was easy to continue communication with Rafaja's team. With all the ideas and resources Rafaja provided we could easily do many more trips to Colombia!

Rafaja Hanna Bertele profile photo
Rafaja Hanna Bertele, local specialist, responded to this review:

Thank you so much for this wonderful feedback and thank you for traveling to Colombia. Wishing you all the best!

Jamie

Mother-Daughter memories in Cartagena · Colombia - Jun 12 - Jun 18, 2021

Traveler: Jamie L. - Local specialist: Rafaja Hanna Bertele

My 16 year old daughter & I took a trip to Cartagena, Colombia this past summer. I was a little nervous about a trip like this with just us , but the help planning & the tips that I was given from Rafaja made the trip amazing.

Rafaja helped us arrange a walking tour of the city with our amazing guide Will, a trip to Rosario Islands, a mother-daughter photography session in our favorite part of town(Getsemani) and a fishing trip that we couldn't go on due to my food sickness. Our favorite... read more

My 16 year old daughter & I took a trip to Cartagena, Colombia this past summer. I was a little nervous about a trip like this with just us , but the help planning & the tips that I was given from Rafaja made the trip amazing.

Rafaja helped us arrange a walking tour of the city with our amazing guide Will, a trip to Rosario Islands, a mother-daughter photography session in our favorite part of town(Getsemani) and a fishing trip that we couldn't go on due to my food sickness. Our favorite part was the walking tour as Will was knowledgeable & passionate about his city, and he was also friendly & funny. I highly recommend the photographer Rafael that was arranged-he captured some fabulous images.

Because our experience was so good, I'm currently in the process of arranging my second Mother-Daughter trip with KimKim-as much as I'd love to visit Colombia again, we are heading to Nicaragua this time.

Rafaja Hanna Bertele profile photo
Rafaja Hanna Bertele, local specialist, responded to this review:

Jamie, thank you so much for this review :) Wishing you all the best!

Family Adventure in Colombia · Colombia - Dec 26 - Jan 5, 2022

Traveler: Nicole G. - Local specialist: Margoth Rico

Thank you Margoth, Felipe, Martin, Juan Carlos, Jaruen, Jose, Maria, and drivers for a fantastic trip to Colombia. Thank you for sharing your beautiful country with us. Margoth put together a wonderful trip fitting in everything I asked for at a busy time of year. Our trip included Cartagena, Santa Marta, Rosario Islands, Tayrona, Minca, Medellin, Guatape, Rio Claro, Tabio, and Bogota. The guides were very passionate about their cities and taught so much about the places and culture. They... read more

Thank you Margoth, Felipe, Martin, Juan Carlos, Jaruen, Jose, Maria, and drivers for a fantastic trip to Colombia. Thank you for sharing your beautiful country with us. Margoth put together a wonderful trip fitting in everything I asked for at a busy time of year. Our trip included Cartagena, Santa Marta, Rosario Islands, Tayrona, Minca, Medellin, Guatape, Rio Claro, Tabio, and Bogota. The guides were very passionate about their cities and taught so much about the places and culture. They were also very patient with our kids (8 and 12). Thank you for the gifts, help with a sick child, dinner reservations (yum), and transfers. Our trip exceeded our expectations and we definitely plan to return. Margoth and Felipe kept in touch and made sure everything went smoothly.

Hotel Review

Movich Hotel Cartagena de Indias

Cartagena de Indias

Overall Rating
Hotel Review

Location was great. Breakfast delicious. Great vibe with rooftop pool and bar. The people managing the front desk of the hotel were outstanding.

Location

Cleanliness & Comfort

Staff

Front desk especially, but everyone was great
Authenticity & Character

Activity Review

Sunset Drinks Suggestion at Café del Mar

Cartagena

Overall Rating
Activity Review

Great location with spectacular sunset views and good drinks.

Transport

Guides, drivers and staff

Quality of Experience

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Nicole, thank you so much for your review and Wow… fantastic pictures! Thank you for sharing your experience and pictures with us! I will pass on your comments with Felipe, Martin, Juan Carlos, Jaruen, Jose, Maria, and drivers, and thank you for the opportunity to be a part of your family trip to Colombia :)

Kevin

Attentive Planners & Detailed Planning for a Beautiful Country · Colombia - Nov 25 - Dec 11, 2021

Traveler: Kevin H. - Local specialist: Felipe Rico

WOW! A truly special and personalized trip to a beautiful and diverse country. From start to finish, this experience with the Colombia kimkim team made every detail easier and unique. Special thanks to Felipe, Margoth, and the whole team at Aracanto for paying attention to all my special requests, detailed questions, and connecting me to guides/excursions to fit my interests.

The kimkim team were attentive to detail and knew the logistics of each day to the minute. I felt safe, listened to,... read more

WOW! A truly special and personalized trip to a beautiful and diverse country. From start to finish, this experience with the Colombia kimkim team made every detail easier and unique. Special thanks to Felipe, Margoth, and the whole team at Aracanto for paying attention to all my special requests, detailed questions, and connecting me to guides/excursions to fit my interests.

The kimkim team were attentive to detail and knew the logistics of each day to the minute. I felt safe, listened to, and even surprised by extra gifts the team setup. They made my visit to Colombia a memorable one. Thank you for sharing your country with me. ¡Fue un viaje bastante bacano!

Hotel Reviews

AC Hotel by Marriott Santa Marta

Santa Marta, Magdalena

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

The Click Clack Hotel Medellin

Medellin

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Reviews

Minca Tour and Cacao Farm

Colombia

Overall Rating
Activity Review

Este dia fue mi favorito de todos vacacciones. I felt like I was visiting with an old friend instead of a tour guide. The coffee farm and coffee demonstration was educational and the location in the mountains of Cierra Nevada was amazing. But my favorite was the lunch spot where me, my tour guide (Diva), and my driver (Sr. Juan) enjoyed delicious food together overlooking the view. Diva and Sr. Juan shared stories with me, and we even practiced my salsa dancing!

Transport

Guides, drivers and staff

Quality of Experience

Full Day trip to Nature Reserve Cerro Bravo

Medellín

Overall Rating
Activity Review

This hike was SO fun because it was hard & challenging, but the summit was WORTH every hard step of the amazing view of Fredonia/Cerro Bravo. Even more so, my guides (Pablo and Luis) were fantastic. I felt like I was hiking with 2 mates, rather than 2 tour guides. 13K feet climb! Then to finish, a beer together in Fredonia to celebrate!

Transport

Guides, drivers and staff

Quality of Experience

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

Hola Kevin,
Muchas Gracias por tu mensaje! Y nos encantó tenerte en Colombia!
It was very special to have you in our home country, and great to hear you had a great time!
Thank you for visiting us, and we look forward to welcoming you back in Colombia!
We will pass on your comments to our local guides as well.

All of my Best Wishes and stay in touch,
Felipe, the kimkim team and the Aracanto team

Brian

Colombia is amazing and Kimkim is wondeful · Colombia - Dec 24 - Jan 1, 2022

Traveler: Brian G. - Local specialist: Felipe Rico

Felipe did an outstanding job working tirelessly to customize our trip to see as much as possible in 9 days. Once in Colombia, he remained in constant contact and responded immediately 24/7 to any issues that arose. We had a wonderful time with memories that will last a lifetime. read more

Felipe did an outstanding job working tirelessly to customize our trip to see as much as possible in 9 days. Once in Colombia, he remained in constant contact and responded immediately 24/7 to any issues that arose. We had a wonderful time with memories that will last a lifetime.

Hotel Review

Sofitel Santa Clara

Cartagena

Overall Rating
Activity Review

Airport Transfer: {{start_location}} to {{end_location}} & Guatape and El Peñol Tour

Colombia

Overall Rating
Activity Review

Guatape and el penol are must sees

Felipe Rico profile photo
Felipe Rico, local specialist, responded to this review:

It was a pleasure having you in and your family in Colombia Brian! All the guides spoke highly about your family, and had a great time with your kids. Thank you for visiting our home country, and we hope you come back in the near future. My Best Wishes, Felipe

Family trip to Colombia 12/25-1/1 · Colombia - Dec 25 - Jan 1, 2022

Traveler: Dave F. - Local specialist: Margoth Rico

Family of 4 (kids ages 9 and 11), 1 week in Colombia (Bogota and Cartagena), Margoth arranged an amazing trip. Everything was seamless from pickup/dropoff at the airports, to all tours with local English guides, and reservations at top restaurants. It was my eldest daughters birthday and she arranged a very special day for her with treats and birthday celebrations throughout the day. There was constant communication throughout the trip and nothing was left to chance. They even arranged a... read more

Family of 4 (kids ages 9 and 11), 1 week in Colombia (Bogota and Cartagena), Margoth arranged an amazing trip. Everything was seamless from pickup/dropoff at the airports, to all tours with local English guides, and reservations at top restaurants. It was my eldest daughters birthday and she arranged a very special day for her with treats and birthday celebrations throughout the day. There was constant communication throughout the trip and nothing was left to chance. They even arranged a nurse to come to our hotel for the obligatory Covid test to come back to the US. 10/10, I've already recommended them to other friends.

Hotel Review

Hotel Casa Medina Four Seasons

Bogotá, Cundinamarca

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Dave, thank you for visiting Colombia with your family! I am glad you had an amazing trip and it was great to be a part of your experience in Colombia! I hope you come back soon, and thank you for recommending us to other friends! Best wishes to you and tour family! Margoth

Amazing experience with Kim Kim - especially our advisor (Margoth!) and guide (Juan Manuel) · Colombia - Dec 23 - Dec 31, 2021

Traveler: Sumi M. - Local specialist: Margoth Rico

I want to preface this review by saying that I've traveled to almost 50 countries, so I've had my fair share of trip planners that I've worked with. Margoth has by far been the most efficient, professional, responsive, and thoughtful one I've ever encountered!

We just got back from a trip to Medellin last week. There were 8 travelers, all with different arrival and departure dates. Margoth seamlessly planned around each individual and crafted an itinerary that best fit our needs and numbers... read more

I want to preface this review by saying that I've traveled to almost 50 countries, so I've had my fair share of trip planners that I've worked with. Margoth has by far been the most efficient, professional, responsive, and thoughtful one I've ever encountered!

We just got back from a trip to Medellin last week. There were 8 travelers, all with different arrival and departure dates. Margoth seamlessly planned around each individual and crafted an itinerary that best fit our needs and numbers on any given day. We had a mix of requests for her - from adventure to food to relaxing days - she was able to meet them all, offering several suggestions that helped make the most members of our group happy. She always responded within a few hours of our requests (often much sooner), even over the holidays! There was never a time when I felt something would not be taken care of because we had that much trust in Margoth. She is amazing!

Beyond Margoth, the trip we took was so great , in large part because of our tour guide, Juan Manuel. His English is perfect - he was able to describe to us in detail about the history of all we were seeing, often bringing in vivid imagery to bring home his commentary. He was patient and helpful - from e-biking to waterfall hiking (where his patience was needed in spades!) to our various questions about everything - he could always be relied upon to help! There was one day our car had issues (small!), but he made up for them by getting another car ASAP. I could not have imagined a better guide for us on this trip.

Overall, we loved Medellin, and we are so happy that we used Kim Kim to book it. I researched thoroughly before choosing a trip provider, and we chose Kim Kim due to a combination of reasonable pricing, great offerings, and the responsiveness of Margoth. Thank you for a great trip!

Hotel Review

Sites

Medellin

Overall Rating
Hotel Review

Sites was good for our needs - we had three different families, so it was nice to have a common area to hang out in while in our rooms. The amenities were nice and clean and modern. The cleaning staff was amazing. We appreciated the on-site laundry and breakfast each morning. The pool and workout facilities were also good for our needs. The dinner at the hotel restaurant was fantastic! What we think could have been better: --Lighting - it was so dark everywhere. Some brighter lights would have added to the cheeriness of this place --Breakfast - we had to make a reservation to go down in the morning, but if we didnt let them know in advance, we would not get the timeslot we needed. We are used to being able to go down at anytime for an included breakfast, especially considering that the meal was the exact same, EVERY SINGLE DAY (no variation at all). --The elevator was very very slow, and there was only one on site. We often walked down or up the stairs to get anywhere. --All of the above wasn't a huge deal to us. We are not too picky when it comes to hotels, and we would not even complain about the above. But the biggest problem for this hotel was bad wifi. Only if you were in the lobby or floor 12 was it good. In our room (floor 6), our wifi came and went constantly. If it was connected, it was very fast. But for the most part, it rarely connected, and we could not even get 3G or LTE service, so we were often without internet for our entire stay. In nice hotels these days, to not have reliable wifi, especially for international travelers who don't have local phone plans, is tough.

Tips for future travelers

Do not stay here if you need reliable wifi

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

'La Miel' Waterfall and Hike Tour

Medellín

Overall Rating
Activity Review

So much fun to hike along the river, but not for the faint of heart!

Guides, drivers and staff

Quality of Experience

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Dear Sumi,
Thank you for your kind words and comments, and it was a pleasure for all of us to meet you all and have you in Colombia. Thank you as well for taking the time to write this review, I really appreciate it. Your guide Juan Manuel had a great time with all of you and spoke highly about you. He called me today to make sure you had all arrived safely back home, and sends you his best wishes as well!
We really hope you come back to Colombia, and sending you my very Best Wishes for this year, Margoth

Good response · Colombia - Dec 2 - Dec 12, 2021

Traveler: Yevgeniy E. - Local specialist: Laura Joy Bowman

Timely resolved all issues expected during complicated travel times ( COVID ), complex trip plan and changing airlines schedules.

Carly

Where to even begin! First, I believe Margoth... · Colombia - Nov 9 - Nov 17, 2021

Traveler: Carly M. - Local specialist: Margoth Rico

Where to even begin! First, I believe Margoth deserves a lot of credit for her resilience in assuring me a safe and very special experience for my first ever international trip outside of the US! Having never even left the country before, I always had major doubts in myself, but something in my gut told me to go with this..
I didn’t want to do anything really typical. I didn’t want the all-inclusive resorts with lots of other US tourists. I wanted to be plummeted into another culture and... read more

Where to even begin! First, I believe Margoth deserves a lot of credit for her resilience in assuring me a safe and very special experience for my first ever international trip outside of the US! Having never even left the country before, I always had major doubts in myself, but something in my gut told me to go with this..
I didn’t want to do anything really typical. I didn’t want the all-inclusive resorts with lots of other US tourists. I wanted to be plummeted into another culture and embraced by love and beauty and freedom. And what better way to spend than on my birthday, 11/11, which also happened to be Independence Day for the beautiful Cartagena. We danced and celebrated in the streets, I felt at home and very embraced.
I took a chance on a country everyone often questions.. as a solo FEMALE traveler, for the first time in my life. And i loved EVERY SINGLE MINUTE OF IT.
From Margoth, Felipe and the rest of the Aracanto team, to Manuel, my tour guide.. Martin, my driver. The infectious Carolina at Oh La La Bistrot! The hotel staff and my lovely Island Boys at Rosario, to the locals ON Rosario Island i met during my Mangrove tour, to the local Cartagena vendors who I’ve been texting on Whatsapp every day because I’ve genuinely made deep connections with several of them. And on my own, even! The Hotel Sophia team who basically treated me like a princess all week. Christina and Juan, and the bartenders at the Arsenal Rum Box who introduced me to all the Colombian rum. To Dyllan, my super handsome salsa guru.. to all the staff and servers at all the restaurants (and my goodness, i never changed a single recommendation for dinner because y’all made some very impressive reservations!!)
I could not have done this without the help and extra push from Margoth and Aracanto Travel! They have really set the tone for me and i have already intrigued so many of my friends here in the states.
Many conversations i had ended up being about me traveling there alone and for my first international adventure, leaving many locals shocked, yet impressed with my choice… and continuously thanking me for trusting their home enough to come see it for myself.
I spent all my money on locally-made items, I had no reservations against supporting the bracelet/gift vendors because they took such good care of me all week! Like i said, I’ve left with many local friends!

The first night, I spent with a group from Medellin who were heading home after a fun weekend together in Cartagena. However, after an hour at Cafe Del Mar sunset with them, we decided it was imperative that i come back and make Medellin a necessary stop!
On my last morning, a street bracelet vendor who actually ended up taking me on a casual walking tour of the entire walled city the day before, stopped by my hotel just to give me a gift he made… simply because i let him take me on a tour and trusted him every step of the way.
I fell in love with myself AND Cartagena. I plan to be back before you know it…
I would recommend KimKim for anyone who needs help with traveling; especially solo travelers! And definitely plan to be an advocate, specifically for Colombia, as I hope the positive image of this beautiful country can replace anyone’s initial doubts about experiencing it. Aracanto team is FIVE STAR!!!

Until we meet again…¡ muy bacano!

Carly M

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Muchas Gracias Carly!!! It was amazing having you in Colombia and being a part of your trip! It has also been a pleasure meeting you and we have truly enjoyed seeing all your videos and pictures. We hope you come back to Colombia and we send you our best wishes! Stay in touch, Margoth

In one word "EXCELANT". I would like to say... · Colombia - Oct 22 - Oct 30, 2021

Traveler: Simon K. - Local specialist: Margoth Rico

In one word "EXCELANT".
I would like to say as a traveling person, the trip that we had to Colombia was more than what we expected. Other than the beautiful sites that we visited, it was organized so well that all 4 of us were very happy from all the organization that Margoth and Felipe arranged.
They took care of all the reservations for the hotels, restaurants and even they made all the flight check ins for us. We did not waste even one minute for any arrangements.
The local guides Oscar... read more

In one word "EXCELANT".
I would like to say as a traveling person, the trip that we had to Colombia was more than what we expected. Other than the beautiful sites that we visited, it was organized so well that all 4 of us were very happy from all the organization that Margoth and Felipe arranged.
They took care of all the reservations for the hotels, restaurants and even they made all the flight check ins for us. We did not waste even one minute for any arrangements.
The local guides Oscar in Bogota and Daniel in Medellin were great. Other than their knowledge of the places, they were very attentive of where we were and showing us all the realities of Colombia.
It was a great decision to have the trip with them and we were very satisfied and I believe we did the maximum that we can in the 8 days that we were in Colombia.
Thank to all the team, thank you Margoth and ViVa Colombia.
I hope we will be back soon.
Simon

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Simon,
Thank you so much for your "Viva Colombia" message! And it was a pleasure having you all in Colombia! And we do hope you come back soon! We have passed on your feedback to Daniel and Oscar and all the people involved, and we all love to hear that you had a great time in our home country! thank you as well for sharing your amazing pictures with us. Bienvenidos a Colombia whenever you want to visit us, and stay in touch. Best Wishes, Margoth

Todd

An Absolutely Amazing Experience - First But Not Last Visit to Colombia · Colombia - Oct 17 - Oct 23, 2021

Traveler: Todd W. - Local specialist: Margoth Rico

In Bogota, I was very pleased with my guide Mafe, as well as the driver(s), and my guide Lina for a game of Tejo.
In Medellin, I was also extremely happy with my driver Claudia and my guide Daniel, as well as my guide Flako in Communa 13.
What made the tours of both cities go so well, is that having one guide the whole visit means they know what you have done so far and have not done yet, so if/when schedules or interests change, they can be flexible without being redundant or missing... read more

In Bogota, I was very pleased with my guide Mafe, as well as the driver(s), and my guide Lina for a game of Tejo.
In Medellin, I was also extremely happy with my driver Claudia and my guide Daniel, as well as my guide Flako in Communa 13.
What made the tours of both cities go so well, is that having one guide the whole visit means they know what you have done so far and have not done yet, so if/when schedules or interests change, they can be flexible without being redundant or missing something.
Every pick up and drop off was on time and I was able to absorb a tremendous amount of information about the country, people, and culture.
The entire trip, Margoth and Felipe were checking in and making further recommendations and adjustments that I asked for. I never felt alone, and knew I had them looking out for me. They went above and beyond expectations.

Hotel Review

Hotel Casa Medina Four Seasons

Bogotá, Cundinamarca

Overall Rating
Hotel Review

Gorgeous hotel with clean and spacious room. The breakfasts were amazing! Would definitely stay here again on my next visit!

Tips for future travelers

Order the breakfast areppas!

Location

Good central location, but not a whole lot to do in immediate area.
Cleanliness & Comfort

Staff

Friendly and helpful
Authenticity & Character

Beautifully-restored building.
Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Todd,
It was a pleasure meeting you! And all of your guides and drivers have spoken highly about you and felt fortunate to have the chance to meet you and spend time with you in their cities. Thank you for visiting Colombia and we are very much looking forward to having you back! All our Best Wishes for now, Margoth and the Aracanto Team

Cartagena & KimKim · Colombia - Sep 11 - Sep 17, 2021

Traveler: Claudia L. - Local specialist: Margoth Rico

We had a great time in Cartagena, all the activities planned by Margoth were thoroughly enjoyed. She hit on the nail with all her suggestions. Caro our chef was informative and fun, can’t wait to use the recipes we practiced. Manu was the perfect guide for our Mangrove experience, and Martin was so knowledgeable and courteous. Our Rum tasting with Jesus was super fun, not to mention our coffee tasting class “bautizo”, I guess I didn’t know much about coffee ☕️, great experience.
The... read more

We had a great time in Cartagena, all the activities planned by Margoth were thoroughly enjoyed. She hit on the nail with all her suggestions. Caro our chef was informative and fun, can’t wait to use the recipes we practiced. Manu was the perfect guide for our Mangrove experience, and Martin was so knowledgeable and courteous. Our Rum tasting with Jesus was super fun, not to mention our coffee tasting class “bautizo”, I guess I didn’t know much about coffee ☕️, great experience.
The restaurant reservations were the top, we loved the cuisine, especially at Cuzco’s.
kimKim was definitely the way to go.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hola Claudia,
Wow! Lovely pictures!
Thank you so much for your detailed review and it was a pleasure meeting you and your family!! Stay in touch y hasta pronto! Un abrazo a todos,
Margoth

Natalia was awesome! You won't regret using Kimkim for any of your travels! 5 stars · Colombia - Nov 8 - Nov 17, 2019

Traveler: Patricia V. - Local specialist: Natalia Rojas

Natalia was awesome! I reached out to kimkim and provide details of the experience my group wanted to have in Colombia and Natalia delivered. We received a detailed itinerary of our daily activities with a background of the culture for each location and all our flights were booked. When I had any questions, Natalia was quick to respond to my text. This trip was for my birthday and on the day of my birthday Natalia and the kimkim team sent me a bottle of whisky and cake, that was very sweet and thoughtful. I will be using them for the rest of my travels based on my first experience.

Best vacation ever! · Colombia - Aug 28 - Sep 3, 2021

Traveler: Neil M. - Local specialist: Margoth Rico

I visited Colombia from 8/28-9/4 and used the trip planning service kimkim and Margoth was my agent.
I planned to go with my son but he was unable to go due to work so I went solo. I did no research before I left and just knew I wanted a very active trip and made sure Margoth knew that.
Margoth suggested I visit Bogota and Medellin and did a great job of offering me different options for daily activities. I knew I wanted to hike, bike and go white water rafting and Margoth found me great... read more

I visited Colombia from 8/28-9/4 and used the trip planning service kimkim and Margoth was my agent.
I planned to go with my son but he was unable to go due to work so I went solo. I did no research before I left and just knew I wanted a very active trip and made sure Margoth knew that.
Margoth suggested I visit Bogota and Medellin and did a great job of offering me different options for daily activities. I knew I wanted to hike, bike and go white water rafting and Margoth found me great options for all three. I told her I wanted to drink a lot of good Colombian coffee and with the help of my guide Pablo she me found me a great coffee farm to visit.
The guides Oscar in Bogota and Pablo in Medellin are great guides and terrific people. They made sure I got to all my planned adventures and made my trip special. I did all my activities with them except whitewater rafting and they were ton of fun to hang out with.
Oscar took me on a bike tour of Bogota and explained the historical significance of many of the buildings and the general history of Bogota. We hiked in the National park with a park ranger and it was awesome. The city tour included the graffiti district, the marketplace, the Fernando Botero museum and the monserrati church on a hill overlooking Bogota . All great activities.
Oscar is a professional coffee taster and took me to a cafe to sample different coffees and tutored me in the proper way to analyze different coffee blends. This was so cool and I learned a lot. He also took me to traditional Colombian restaurants that were delicious.
Margoth arranged my flights from Bogota to Medellin and got me free upgrades to business class.
In Medellin my guide Pablo took me on a city tour which included riding in a gondola to get a great view of the city. We visited Communa13 which is a shanty town built on a hill and Pablo explained the significance of the areas troubled history that was fascinating. We toured much of downtown Medellin and Pablo explained the significance of different buildings and some of the politics and history of the city..
The following day I went whitewater rafting with grade 3-4 rapids and it was a blast! The guides were very professional and I felt safe.
Pablo took me to cafe de la cima and I had an amazing coffee experience. The owners are a wonderful family and I got the chance to pick the organic coffee beans and watch the coffee beans be shelled and roasted and then was offered a coffee tasting.
Everything they served me for lunch is grown on their farm and is delicious.
My last day with Pablo and Luis our hiking guide we hiked up cerro bravo 8600ft. I asked Margoth for super active adventures and she delivered. This was a very challenging hike through jungle and forests that was so amazing and beautiful. Luis is a great hiker and guide and pointed out different birds,trees and insects along the way. I swung from vines to cross muddy parts of the trail which was cool. The vistas from the top were amazing. Pablo as always made sure I had a delicious lunch and plenty of water.
Margoth arranged for me to stay in great hotels in Bogota and Medellin and got me daily dinner reservations in the best restaurants. Never ate so well in my life!
I had an amazing Colombian vacation due to the help of Margoth guides Oscar and Pablo and the drivers of the cars that took me to these activities and safety brought me back each day. I recommend using their services if you visit Colombia because they made my vacation amazing!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Neil, thank you so much for your comments and we are very happy you had a great time in Colombia! On behalf of Oscar, Pablo, and all the people involved in your trip, it was a pleasure meeting you, having you in Colombia, and assisting you during your trip. And thank you so much for your detailed comments. And we really hope you come back to Colombia soon!
Sending you all our Best Wishes,
Margoth

Fantastic family trip to Colombia · Colombia - Jul 29 - Aug 8, 2021

Traveler: Derek W. - Local specialist: Margoth Rico

Margoth and team planned and delivered a fantastic family trip to Colombia. They know all the great spots, all the places to skip, and had everything planned perfectly. Knowledgeable, responsive, and dependable and delivered a great trip.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Derek, thank you for your review and it has been a pleasure meeting you and your family! We are very glad you enjoyed your family trip to Colombia and we look forward to having you back.
Best wishes, Margoth

A great trip. Very professional and friendly ... · Colombia - Jul 14 - Aug 7, 2021

Traveler: Will M. - Local specialist: Rafaja Hanna Bertele

A great trip. Very professional and friendly guides, drivers etc. Hotels of high standard.
Can thoroughly recommend Chasko.
Was a bit wary of the online aspect of your set up but am very happy to have a had a very good experience all the way through.
Will be in touch for future travels in South and Central America.

Rafaja Hanna Bertele profile photo
Rafaja Hanna Bertele, local specialist, responded to this review:

Thank you Will for coming to Colombia. Looking very much forward receiving you again soon.
All the best,
Rafaja and the Chaska tours Team

Edgar

My trip to a new foreign land was an amazing experience..... · Colombia - Apr 6 - Apr 12, 2021

Traveler: Edgar a. - Local specialist: Andrea Morita

My trip to a new foreign land was an amazing experience. The food, the culture, the architecture, the people and the weather were something I will always cherish and remember. Our trip was not conventional by any means. It had many changes to travelers and destinations. But through all of these, I was able to coordinate everything through Andrea and our local guides. We were here for my friend's birthday and she told me it was the birthday of a lifetime. We experienced so many beautiful... read more

My trip to a new foreign land was an amazing experience. The food, the culture, the architecture, the people and the weather were something I will always cherish and remember. Our trip was not conventional by any means. It had many changes to travelers and destinations. But through all of these, I was able to coordinate everything through Andrea and our local guides. We were here for my friend's birthday and she told me it was the birthday of a lifetime. We experienced so many beautiful places and people on our trip. Yes, it would have been cheaper if I did this on my own, but for the few dollars more, I had the piece of mind knowing this would be a great trip. And it was! Thank you Andra!

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Mr. Edgar,
Thank you so much for your time writing us a review, we really appreciate that. We are so happy you all had an amazing time. Thank you for inspiring us to create a trip just for you. It was a pleasure to work with you.
I wish you always the best,
Andrea

Cartagena and Santa Marta, Columbia: December 2020 · Colombia - Dec 12 - Dec 19, 2020

Traveler: Sabena K. - Local specialist: Margoth Rico

My friend and I had such a wonderful and memorable time in Cartagena and Santa Marta. Margoth did an amazing job organizing and suggesting activities, transportation, hotels, and restaurants. Everything went so smoothly. She was even available during our stay and would check up on us. She is very knowledgeable on creating out perfect vacation. I wanted to visit Cerro Kennedy which not many tourist hike and she was able to make arrangements last minute as I was not sure what traveling would... read more

My friend and I had such a wonderful and memorable time in Cartagena and Santa Marta. Margoth did an amazing job organizing and suggesting activities, transportation, hotels, and restaurants. Everything went so smoothly. She was even available during our stay and would check up on us. She is very knowledgeable on creating out perfect vacation. I wanted to visit Cerro Kennedy which not many tourist hike and she was able to make arrangements last minute as I was not sure what traveling would be like at a peak of COVID.

Juan Carlos was our tour guide and driver while we Santa Marta. I highly recommend him as well if you plan on visiting Santa Marta. He is very professional, kind and knowledgeable. The personal touches and details made a big difference.

Thank you both for an amazing vacation!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

It was a pleasure helping you with your trip Sabena! And thank you once again for visiting Colombia! I am very glad you had a great time here, and enjoyed your time with Juan! All my Best Wishes to you and Layla!

Oliver was great managing the whole COVID19 s... · Colombia - Mar 12 - Mar 21, 2020

Traveler: Sayu J. - Local specialist: Oliver Fischer

Oliver was great managing the whole COVID19 situation, ensured I had the most uptodate information so I could make an informed decision to leave as soon as i possibly could. And for that, I am incredibly grateful to his situational awareness. Even though I couldn't enjoy everything Colombia had to offer, I was well looked after with really great accommodation and itinerary options. Thank you Oliver!

Excellent Service · Colombia - Mar 11 - Mar 19, 2020

Traveler: Natasha C. - Local specialist: Margoth Rico

We cannot be more impressed with the exceptional service provided by Margoth @ Aracanto on our Colombia trip. We found her on kimkim.com to help us put together a 10-day itinerary. She promptly responded to our emails, eloquently answered every little query and request and gave excellent recommendations and options for every aspect of the trip. Our itinerary was unfortunately truncated by the COVID pandemic travel restrictions but we have nothing but praise for Margoth’s concern and support... read more

We cannot be more impressed with the exceptional service provided by Margoth @ Aracanto on our Colombia trip. We found her on kimkim.com to help us put together a 10-day itinerary. She promptly responded to our emails, eloquently answered every little query and request and gave excellent recommendations and options for every aspect of the trip. Our itinerary was unfortunately truncated by the COVID pandemic travel restrictions but we have nothing but praise for Margoth’s concern and support for us as we embarked on our tenuous four-flight journey home to Australia. We felt very well looked after from the first moment until arriving back on home soil. We highly recommend Margoth @ Aracanto if you are planning a trip to this beautiful, proud and wonderful country. We will be back! Thanks for everything Margoth!

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Hi Natasha, thank you for your review and it has been a pleasure meeting you and Ake!
And Thank You for visiting Colombia! We are very glad you enjoyed your stay in our country!
We look forward to having you back, and in the meantime please take care.
Best wishes, Margoth

Would highly recommend you put Colombia on your trip list. · Colombia - Feb 18 - Mar 10, 2020

Traveler: fern k. - Local specialist: Fabían Levasseur

We were soooo impressed with the trip. Everything went smoothly. All guides and drivers were early and eagerly awaiting us. ALL Colombians were so friendly to us.
We felt safe and well taken care of the whole trip. We had a pretty aggressive agenda but enjoyed discovering beautiful Columbia visiting many different regions. The trip to Chingaza was a great last minute addition and our guide Juanita was fabulous. We LOVED Medellin region and especially the commune 13 visit- our guide... read more

We were soooo impressed with the trip. Everything went smoothly. All guides and drivers were early and eagerly awaiting us. ALL Colombians were so friendly to us.
We felt safe and well taken care of the whole trip. We had a pretty aggressive agenda but enjoyed discovering beautiful Columbia visiting many different regions. The trip to Chingaza was a great last minute addition and our guide Juanita was fabulous. We LOVED Medellin region and especially the commune 13 visit- our guide Marcel was full of information, enthusiasm, and energy.
Our coffee tour was awesome - suggest including lunch (as some groups had - we had coffee and a snack). Cocora was great but our guide Juan was very average - didn't really want to take us on the full loop were had arranged for???? turns out the wilder part of the loop that he didn't want to take us on initially was the best part of the hike.
The 4 day lost city trek was hot, humid, steep and challenging but sooooo worth it - we had great guides and were surprised at the comfort (and bed-bug proofing) and food at the facilities along the trek. The fresh fruit along the trek was soooooo awesome.
Tayrona was beautiful - we skipped the lines into the park as our guide knew people which was awesome - apparently the park had just re-opened after being shut down for a month and people were waiting hours and were even being turned away.
We spent 6 hours in San Andreas waiting for our flight home and it would not have suited us - we did a tour by cab and then walked the malecon / beach . Enjoyed Providencia much more - 4 nights was perfect there. We dove only one day as the reefs are not in great shape. We rented a side by side vehicle to tour the island one day which was great -beautiful beaches. I would highly recommend to others as an activity going to the Lighthouse theatre that shows the black crab migration and culture of the island to everyone- also has an awesome view of the sunset with drinks and decent food. The hike to the peak and meditation rock was so awesome. Deep blue accommodations were awesome but the restaurant was just slightly above average. The food and service was much better at Caribbean Place Donde Martin.

Cartagena was interesting but too hot and busy for our liking - that's just us. We know people who loved staying there because it was sunny, hot, busy, with lots of places to shop and eat - we much preferred Bogota and especially Medellin as far as cities go. The market and cooking class were super interesting.

Overall we were very pleased with our visit - the itinerary suited us and really allowed us to experience as much of Colombia as possible in 3 weeks. We were so impressed with how smoothly everything went and how friendly and helpful Colombians are. This was also a reasonably priced holiday as far as eating and drinking once you are in Colombia.
We will definitely be recommending Colombia to our friends.

Awesome family trip to Colombia · Colombia - Feb 23 - Mar 2, 2020

Traveler: Marianne V. - Local specialist: Margoth Rico

We had an amazing family trip to Colombia thanks to Margoth and her team. We were a party of 7, including children and grandparents, and we wanted to get a taste of everything that Colombia has to offer in an 8 day trip. Already at the planning stage Margoth completely understood what we were looking for in terms of activities, culture, nature, hotels and comfort. She put together a great trip for us and we just had to click “yes” and everything was booked and organised for us. Our trip... read more

We had an amazing family trip to Colombia thanks to Margoth and her team. We were a party of 7, including children and grandparents, and we wanted to get a taste of everything that Colombia has to offer in an 8 day trip. Already at the planning stage Margoth completely understood what we were looking for in terms of activities, culture, nature, hotels and comfort. She put together a great trip for us and we just had to click “yes” and everything was booked and organised for us. Our trip took us to the coffee region, Cartagena and the Rosario islands.

Here are some of the highlights of our trip:

Coffee region:
- Cócora valley; a fantastic nature experience and hike with a private local guide and a visit to the beautiful village of Salento.
- Interesting visit to a coffee farm with a private guide including a coffee tasting.

Cartagena:
- Amazing city and great food. All the restaurant bookings that Margoth and her team had prepared for us, were great!
- Bovedas de Santa Clara: Super charming hotel with apartment like rooms fitting up to 6 people with a great location in the old town.
- Entertaining chocolate making workshop (particularly fun for the kids).
- Highly recomendable private cooking class for the whole family in an authentic French-Caribbean food restaurant in Getsemani.

Rosario islands:
- The trip out to islands was fun for everyone
- The natural aquarium is a “must see” for adults and children
- A nice bike ride and kayak trip with the children on isla grande

The colours, the food, the people and the service in Colombia are all fabulous.

We were so well taken care of by Margoth and her team and felt very safe throughout our whole trip. She contacted us every day to make sure we were happy. At every turn we had someone waiting for us to take us to our next activity and adventure. All bookings were made for us, and when we decided to change one night on the islands for one night in Cartagena, Margoth and her team did everything in their power making it happening for us on a few hours notice.

We will definitely use KimKim again and we warmly recommend Margoth and her team for anyone looking for a special and tailor made trip to Colombia.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

Marianne, muchas gracias! It is a pleasure meeting you and your family, and helping you with your trip! I really hope you come back to Colombia, and we wish you all the very best in the meantime! Margoth

Solomon

Colombia in 17 days · Colombia - Feb 25 - Mar 12, 2020

Traveler: Solomon F. - Local specialist: Oliver Fischer

The trip was very well planned and all the guides met or exceeded our expectations. We especially enjoyed the mountain biking and the walk in Cocora Valley. All the drivers were on time, pleasant and professional.

Bellice

How Colombia captured my heart · Colombia - Mar 3 - Mar 8, 2020

Traveler: Bellice O. - Local specialist: Natalia Rojas

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful... read more

Five days before flying to Colombia I found Kimkim online and was encouraged by the favourable reviews. I like that there was a form to decide if it was the best option for me within my budget. I was contacted by Natalia who made an itinerary with all the things I wanted to do; I’m grateful for them making my stay in Colombia AWESOME. I’m truly grateful for the itinerary, accomodation in fantastic locations and the BEST local guides.

My guide in Bogotá - Juan Carrillo gave me 3 wonderful days in Bogota; it really made all the difference. And the local touches crowned everything.

Lydia was great in Medellín with personalised touched in the tour; highlight of my trip was the transformative Communa 13 trip.

Last but not least, Carlos in Medellín - a most engaging and wonderful guide; I truly enjoyed our day together.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Hi Bellice,
Thank you for your feedback. Your pictures are great!
I'm happy to hear that you enjoyed the guided tours and the authentic spots in Colombia.
We hope to assist you with another beautiful trip in the future.
Best wishes from Bogotá
Natalia

Two weeks in Colombia · Colombia - Nov 7 - Nov 21, 2019

Traveler: Candace V. - Local specialist: Chio Tabakman

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia... read more

This is a long overdue review of our fabulous November 2019 trip to Colombia.
Despite a prolonged wait to clear customs, we were greeted by Lina who graciously made sure we were safely transported to our destination. For the next two days she provided an energetic and welcoming introduction to Bogota. In Villa de Leyva Mauricio was a delightful guide, providing a personal and entertaining opportunity to explore area. We really enjoyed his musical background and knowledge.
Natalia brought the Cocora Valley to life despite rain and mud! She is passionate about the flora and fauna and a great ambassador for nature lovers. We enjoyed Salento and Filandia with her and a very special stop at Finca Divisa de Don Juan (coffee farm)
Daniel was our special personality in Medellin. His walking tour and history lesson were amazing. We were appreciative of his attention during our visit to Penol Rock and Guatape making for two rewarding experiences.
Juan was our steady, patient and knowledgable guide in Tayrona Park. We very much enjoyed learning about the area as well as his family background. It was a strenuous excursion and he timed the pace and experiences beautifully to match our requests.
David helped us enjoy Los Pinos. His familiarity with the area diminished our concerns with the muddy, rutted roads to arrive safely at our destination. Again, this guide's love of the area made for a special day.
A highlight of the trip was a visit to Bazurto Market with Carolina. The market was incredibly interesting, and Carolina's presentation, interaction, and selections were memorable. Her class was extraordinary.
Ending our trip in Cartagena, we were entertained by Ingrid - an insightful and fun-loving personality that enriched our time there.
Chio and team were responsive and supportive throughout. We were especially appreciative of their flexibility when our departure coincided with national protests. They made sure our transport got us to the airport with time to spare.
Colombia is filled with beauty, architectural charm, intriguing history and welcoming nationalities.
Thank you for a trip that will not be forgotten!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Candace, how are you?

Thanks so much for your kind words and I'm really happy everything met your expectations. I'll make sure to tell every single person you mentioned your comments.

Best regards,
Chio

Ellen

Memorable Colombia Trip! · Colombia - Feb 15 - Feb 22, 2020

Traveler: Ellen S. - Local specialist: Chio Tabakman

First - we will definitely use Kimkim again for future travels! Thank you for a well-planned vacation.
Secondly - Chio was responsive and helpful - nice work! Our only complaint is that everyone knew that Tayrona National Park was closed in February - apparently it's an annual thing. If we had known this from the beginning, we might have altered our itinerary. We did not get informed until January. We really loved the place we stayed outside of Tayrona Park, but the River Don Diego... read more

First - we will definitely use Kimkim again for future travels! Thank you for a well-planned vacation.
Secondly - Chio was responsive and helpful - nice work! Our only complaint is that everyone knew that Tayrona National Park was closed in February - apparently it's an annual thing. If we had known this from the beginning, we might have altered our itinerary. We did not get informed until January. We really loved the place we stayed outside of Tayrona Park, but the River Don Diego excursion was underwhelming. (Although the guide Stephen was very helpful when my husband became sick with digestive issues.)
Big highlights for us were the birdwatching in Minca with Antonio Martin, the trip to the market in Cartagena with Carolina and the day trip to the Rosario Islands. This was supposed to be at the end of our stay, but was moved to the beginning because of when we arrived. We really think this worked better - we had a day of beach and relaxation right away which we desperately needed coming from our cold, snowy, busy lives:)
The hotels were good and we had a nice balance of scheduled vs. free time. In our information packet it said that there would be an English-speaking person on our long car trips to and from Cartagena. We did not - just Spanish-only drivers. That would have been a great opportunity (9 hours!) to ask questions about what we were seeing and find out more about Colombia. My husband especially was disappointed that there was no conversation on these transports.
Again - we are happy to have discovered Kimkim and are already looking forward to our next trip with you. I hope our feedback has been helpful.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Ellen, how are you?

Thanks for all your comments and feedback! Actually, yes. Tayrona Park closes annually but it was supposed to be only the first 15 days of the month. In theory, this didn't affect your visit until January when we got the notice that it would be the last month and that's when we did the switch. I will keep all your comments and it was my pleasure working with you and putting together this experience.

Chio

Chuck

I had 3 excellent guides: Maria Alejandro Nar... · Colombia - Feb 7 - Feb 23, 2020

Traveler: Chuck W. - Local specialist: Chio Tabakman

I had 3 excellent guides: Maria Alejandro Nariño in Bogota, Juan David Martinez in Leticia, and Mauro Hernandez Aguinago in Medellin! The Lost City of Colombia Trek guides, Juan and Checo (sp) also did an excellent job!! I hope that the friendships I established with them will continue into the future:-)

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Chuck! I hope you had a great return home and I'm so happy that you enjoy your time here! :)

Beautiful Colombia · Colombia - Feb 15 - Feb 23, 2020

Traveler: Hamad A. - Local specialist: Chio Tabakman

The trip was Over expectations Everything was superb!
First of all with Chio he managed everything very well and was so patient with all questions i have asked.
In Bogota the driver Francisco and the guide Maria were very nice and they introduced me very well to the Bogota and also the whole country.
After that I went to Raquira and Villa de layva with a very good driver (but I’m sorry I forgot his name) .
Santa Marta driver Carlos was a very good driver and he did a very good job, big thanks... read more

The trip was Over expectations Everything was superb!
First of all with Chio he managed everything very well and was so patient with all questions i have asked.
In Bogota the driver Francisco and the guide Maria were very nice and they introduced me very well to the Bogota and also the whole country.
After that I went to Raquira and Villa de layva with a very good driver (but I’m sorry I forgot his name) .
Santa Marta driver Carlos was a very good driver and he did a very good job, big thanks to him .
In Cartagena i met a guide Santiago, he was superb and introduced me very well to the city.
In Medellin, I met a very good Driver Miguel , he was an excellent driver. And for the guide to Guatepe was Sebastian , he was an excellent guide he introduced me very well to the city.
At last, I loved Colombia and the people there were so friendly and nice , overall 10/10 thank you KimKim team.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Hamad, how are you?

I'm so glad that you had a great experience during your trip and thank so much for the kind words. I'll let each and every guide know that you had a great time!

Chio

We spent a wonderful week in Colombia with st... · Colombia - Feb 8 - Feb 16, 2020

Traveler: Todd M. - Local specialist: Chio Tabakman

We spent a wonderful week in Colombia with stops in Cartagena, Minca (El Dorado reserve), and Mucura (Punta Faro hotel). We highly recommend Bazurto Market and National Aviary. Walking the streets of Cartagena was a joy. The many murals, buildings, people, shops, street vendors, and restaurant’s were all wonderful. I would recommend spending 2 full days and 3 nights in El Dorado with a 1 full day in Minca. Mucura was a wonderful and relaxing island. Punta Faro was amazing. The staff... read more

We spent a wonderful week in Colombia with stops in Cartagena, Minca (El Dorado reserve), and Mucura (Punta Faro hotel). We highly recommend Bazurto Market and National Aviary. Walking the streets of Cartagena was a joy. The many murals, buildings, people, shops, street vendors, and restaurant’s were all wonderful. I would recommend spending 2 full days and 3 nights in El Dorado with a 1 full day in Minca. Mucura was a wonderful and relaxing island. Punta Faro was amazing. The staff was extremely friendly and helpful. The food was excellent and served buffet style. The beach was not huge but incredibly relaxing. It was not crowded and the water was great. We did the snorkel tour which was nice. Not the best we have ever done but still good. There was some interesting coral and fish. Well worth the price. We would also recommend the bioluminescence tour. I would recommend 3 nights here to get in all the activities but also be able to relax.

We enjoyed all the guides that KimKim provided with a special shout out to Leo in El Dorado. He did a great job with the birding and was very knowledgeable and personable. All the drivers we had were very prompt, courteous, and friendly. It was very nice not worrying about how, when, or if we were going to get where we needed.

Chio (KimKim) communicated very well with us and answered all our questions. It was nice to not worry about anything on our vacation and just relax and enjoy. Thank you!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Todd, how are you?

Thanks so much for the kind words and I'm truly happy that you had a great experience! I'll be sure to pass your comments on to the guides and would love to work with you in creating more experiences here in Colombia, there's still plenty to see!

Chio

Weston

8 days in Colombia · Colombia - Feb 9 - Feb 16, 2020

Traveler: Weston L. - Local specialist: Laura Joy Bowman

Laura and the rest of the KimKim staff were incredible and easy to work with throughout the planning phase of our trip and the trip itself. They were flexible in planning as we wanted to spend less time in the large cities and more time in the countryside. Salento was the major highlight for our trip and our guide, Christian, was a pleasure to spend two days with. We highly recommend the Cocora Valley and the surrounding towns including Filandia. Our guide, Carlos, in Medellin was... read more

Laura and the rest of the KimKim staff were incredible and easy to work with throughout the planning phase of our trip and the trip itself. They were flexible in planning as we wanted to spend less time in the large cities and more time in the countryside. Salento was the major highlight for our trip and our guide, Christian, was a pleasure to spend two days with. We highly recommend the Cocora Valley and the surrounding towns including Filandia. Our guide, Carlos, in Medellin was efficient and friendly in showing us the highlights as we only spent one afternoon there. While in Colombia, we were able to communicate with Laura and her colleagues through WhatsApp to make some last second changes to our itinerary. We highly recommend KimKim and will absolutely be using them for future travels.

Laura Joy Bowman profile photo
Laura Joy Bowman, local specialist, responded to this review:

Hi Weston!

Thank you so much for your kind comments, I will definitely be passing them over to my team.

I'm really happy you enjoyed Colombia!

Warm regards from Cali,

Laura

We loved Isabella and Alexjandra as well as o... · Colombia - Feb 13 - Feb 16, 2020

Traveler: Bruce R. - Local specialist: Chio Tabakman

We loved Isabella and Alexjandra as well as our driver. They worked hard to insure that we had a good experience.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Bruce, how are you?

I'm glad that you had a lovely time and liked your guides and driver, will let them know! :)

Alyssa

Fabulous time in Cartagena! · Colombia - Feb 4 - Feb 12, 2020

Traveler: Alyssa D. - Local specialist: Andrea Morita

Andrea helped us put together a fabulous trip! The big component that we were concerned about was transportation, and all of our transfers were on time and completely seamless. Andrea responded in a timely manner and was very flexible in making adjustments to our trip beforehand, and while we were in Cartagena. I’m so glad that she recommended Punta Faro because it was exactly what we were looking for and was a tropical paradise. We will definitely use kimkim again to help plan the logistics and get recommendations for future trips!

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Dear Alyssa,
We are extremely grateful for you have chosen us and for have chosen our country for your trip plans. It was a pleasure and an honor being part of your trip.
I wish you always the best,
Andrea

Christopher

Quick and Wonderful Trip in the Colombian Andes Villages · Colombia - Jan 27 - Jan 31, 2020

Traveler: Christopher S. - Local specialist: Natalia Rojas

Natalia was very helpful, caring, and effective in working with us to plan this adventure the Colombian Andes. Even after the trip began, she maintained contact with us to ensure that we were having a great time and that things were running smoothly. She was quick to rectify a tiny glitch in scheduling. The tour guides she arranged for us were wonderful, especially the young man in Barichara.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Dear Christopher,
I'm so happy you enjoyed the incredible Andean region of Colombia!
It was a pleasure to have you both here and I hope you enjoyed the rest of your visit in this beautiful country.
Don't hesitate to talk about Colombia around you!
I wish you the best for the future.
Warm regards from Bogotá
Natalia

Melissa

Sister Trip to Colombia · Colombia - Jan 11 - Jan 20, 2020

Traveler: Melissa W. - Local specialist: Oliver Fischer

I really enjoyed my trip to Colombia. It is now my favorite Latin American country. I was impressed with it's infrastructure, cleanliness and kindness of the people.
One of my favorite places I visited was Bogota and our guide Juan. The city was very clean and the graffiti murals were gorgeous. Going to the market and trying all the different fruits was a lot of fun. Juan was very knowledgeable and did a great job showing us around the city.
My favorite hotel was the Finca... read more

I really enjoyed my trip to Colombia. It is now my favorite Latin American country. I was impressed with it's infrastructure, cleanliness and kindness of the people.
One of my favorite places I visited was Bogota and our guide Juan. The city was very clean and the graffiti murals were gorgeous. Going to the market and trying all the different fruits was a lot of fun. Juan was very knowledgeable and did a great job showing us around the city.
My favorite hotel was the Finca Barlovento-Maloka. It was pure paradise and I would go back in an instant.
My favorite cities were Penol and Guatape. This is another area I would go back to in an instant. Climbing The Rock was exhilarating and the view at the top was absolutely beautiful. The city of Guatape was very pretty also and I would love to go back and enjoy more of the water activities.
We ended our trip at the hotel Movich Buro 26 where the staff were the kindest and most professional. I would stay at that hotel the next time I visit Bogota and take a taxi into the city. The hotel is located very close to the airport and the rooms were extremely quiet.
One of the nicest perks of the trip was having all our transfers set up for us. Everywhere we went our driver(s) were there to greet us and take us to our destination. All the vehicles were very clean and the drivers very professional.

Oliver Fischer profile photo
Oliver Fischer, local specialist, responded to this review:

Hey Melissa,
Thank you very much for your comments. I am very glad that you had such a good time in Colombia! As I mentioned you are very welcome to send me a message whenever you are ready to begin planning your return to Colombia to explore the rest of the country!

Oliver

Cant say enough good things about this servic... · Colombia - Jan 4 - Jan 10, 2020

Traveler: lea A. - Local specialist: Andrea Morita

Cant say enough good things about this service or our interactions with Andrea. This was the first time we traveled with our adult children as a Christmas present. Lots of different personalities and interests. Andrea took time to interview me. Asked lots of questions and helped design a week with something for everyone.
We spent time in Cartagena and the Rosario Islands. Our accommodations were lovely and all our excursions well planned with terrific guides.
Thank you for all you did
Lea and Jon Austen. Charleston SC

Andrea Morita profile photo
Andrea Morita, local specialist, responded to this review:

Mrs. Lea & Mr. Jon,

Thank you so much for your beautiful words. Our main inspiration is to work for memorable experiences for each one of our travelers. Your comments are our bigger goal and the reason we work so happy every day.

Thank you so much for choosing Colombia and for choosing us in Kimkim for your memorable trip with your family, it was an honor for us to be part of it.

Memories and Greetings from Oscar, Melisa and all of our team, your review made us super happy! Thank you for... read more

Mrs. Lea & Mr. Jon,

Thank you so much for your beautiful words. Our main inspiration is to work for memorable experiences for each one of our travelers. Your comments are our bigger goal and the reason we work so happy every day.

Thank you so much for choosing Colombia and for choosing us in Kimkim for your memorable trip with your family, it was an honor for us to be part of it.

Memories and Greetings from Oscar, Melisa and all of our team, your review made us super happy! Thank you for the time you took writing it.

Always welcome to our country! Wishing you always the best for both of you and your family.

Andrea

Victoria

Great time in Colombia! · Colombia - Dec 28 - Jan 5, 2020

Traveler: Victoria C. - Local specialist: Chio Tabakman

I've worked with Chio from the agency and she has been really awesome.

My husband and I went to Colombia from 12/28 to 1/5/20. This was our very first time to South America and very first to Colombia. I was looking for tour guide and Kimkim.com came up in google search and I thought I'd like to try the agency. It was a such a good decision. After I contacted Kimkim, Chio got back to me within a day and she helped to plan our trip. I had very specific requirements for the types of the trips... read more

I've worked with Chio from the agency and she has been really awesome.

My husband and I went to Colombia from 12/28 to 1/5/20. This was our very first time to South America and very first to Colombia. I was looking for tour guide and Kimkim.com came up in google search and I thought I'd like to try the agency. It was a such a good decision. After I contacted Kimkim, Chio got back to me within a day and she helped to plan our trip. I had very specific requirements for the types of the trips I'd like to take and Chio was very patient working with me to come up with different versions of the trip, unless the 3rd version, we've decided to go to: Medellin and Cartagena. I couldn't be happier with our trip.

In Medellin we had a very active itinerary: Comuna 13 graffiti tour, waterfall repelling, paragliding, Medellin city bike tour, and finally a trip to Gautape on the New Year's Day. Everything was awesome. The highlight of the trip for us would be the waterfall.

For Cartagena, it was more relaxed. We visited Bazurto market with our local guide Carolina and had the BEST breakfast at her restaurant Ohlala. Then we went to the The Rosario Islands, which was just soso as the resort we went to only had a very limited beach area. But the lunch was awesome! :)

Overall, we had a wonderful trip! I am already planning to work with KimKim for our next trip to Argentina and Peru to hike the Inca Trail!

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Victoria!

Thanks so much for your feedback and comments. It was truly my pleasure working with you and putting together the whole experience. I'm glad that you have an amazing time and that it met your expectations!

Chio

Detailed review of our Colombia itinerary · Colombia - Dec 28 - Jan 11, 2020

Traveler: Vanessa D. - Local specialist: Oliver Fischer

Overall the trip was fantastic. There were a few things we probably would have done differently if we had more knowledge about the area. Here is our detailed review of the itinerary:

Day 1: Everything went well with the transportation from the airport to the hotel. The hotel was great. The only critique we have for the hotel is the lack of breakfast options. But the hotel was in a great location and we would stay there again.

Day 2: Awesome bike tour. We really liked our guide and... read more

Overall the trip was fantastic. There were a few things we probably would have done differently if we had more knowledge about the area. Here is our detailed review of the itinerary:

Day 1: Everything went well with the transportation from the airport to the hotel. The hotel was great. The only critique we have for the hotel is the lack of breakfast options. But the hotel was in a great location and we would stay there again.

Day 2: Awesome bike tour. We really liked our guide and all the stops he took us to. It was one of our favorite activities of the whole trip.

Day 3: Travel day went smoothly. The Hacienda was okay. Really nice service and accommodations. But the hotel was in the middle of nowhere which made it difficult to figure out what to do. Would have appreciated a hotel in a more central location (i.e. downtown Pereira). Would have also appreciated an activity planned for this day given that we got to the Hacienda so early in the day and organizing transportation ourselves for an activity that day was a process.

Day 4: The tour this day was amazing. We loved our tour guide Christian. He was very friendly and informative. The hike was amazing,. However, the hike was different than what we had thought we were doing. The initial itinerary said we would go through 6 suspension bridges and see a waterfall. The hike was changed we assume because we had to change the location of our hotel from the one in Salento to the Hacienda. We wished we would have gotten to do the longer hike and then the coffee farm the next day.

Day 5: We had no planned activities for this day. Oliver told us that there were no tours running on New Years Day. However, our tour guide Christian informed us that there were indeed lots of tours running and that most Colombians, especially in tourism, do not take the day off. We were disappointed that Oliver did not plan anything for us this day. We had to figure out what to do ourselves, including transportation which proved to be difficult for us. We ended up going to Los Termales, and it was wonderful. We don't know why Oliver did not suggest an activity like this for us, given that so many things were actually open.

Day 6: Our flight to Medellin was scheduled midday, which made it difficult for us to fully take advantage of this day in either Pereira or Medellin. We wish we would have either had an early morning flight or a later flight. We made the best of it by going to Pereira early in the morning and walking around downtown, but we wish that we would have had an activity planned for this day. Given that the original activity Oliver had planned for this day (the tour of the coffee farm) was cancelled due to our hotel location, Oliver should have also changed the time of the flight because there was nothing to do near our hotel.

The hotel in Medellin was incredible. Perfect location. We could not have loved it more.

Day 7: We had a walking tour. The tour guide Carlos was not the best. He was nice, but was not effective at communicating the history of Medellin. We probably could have done without paying for this walking tour and instead gone on the free walking tour which we heard great things about. We ended up paying Carlos extra money to take us to Parque Arvi, but he unintentionally mislead us because when we got up there it turned out what we could not do anything without paying even more money (and Carlos failed to inform us of this). And Carlos also didn't let us know that if we went up to Parque Arvi, we wouldn't then have time to do any of the trails. So basically we had to spend 60,000 additional pesos for nothing.

Day 8: We loved our tour this day with Jessica. She was by far the most knowledge tour guide we had and told us so many interesting stories about the history of Colombia. Jessica also was very flexible because apparently the tour she was going to take us on overlapped with the tour we had the day before, so she changed the tour a bit to take us to places we hadn't seen yet. In hindsight, we should have just done this tour with Jessica instead of the tour with Carlos on Day 7 and then had another activity planned for Day 8. For instance, on Day 8, we could have had a specific tour of Parque Arvi or something like that. But Jessica was fantastic.

Day 9: This was our day trip to Guatape with Jessica. Again Jessica was great, but the traffic and lines were horrendous. Because of the large crowds, we probably should have gone to Guatape in the morning and then the flower farm in the afternoon.

Day 10: We arrived to Tayrona Park. Our flight was in the late morning. We wish Oliver would have booked us an early flight so that we could have done an activity in Tayrona Park that first day. We felt like the day was wasted because there was nothing to do once we got to our hotel. The hotel was fine. Lucile was very friendly. We would have preferred to stay in a nicer hotel, but did not want to spend the extra money so we got what we paid for.

Day 11: Very fun day in Tayrona Park. However, we did not need a guide for this hike (although Jose was very nice and gave us space). It was a very manageable hike and we could have done it ourselves. What we did appreciate was the transportation to the start of the hike and that our driver picked up our passes early in the morning so that we didn't have to wait in line. We also wished we had known that there were 2 hike options, each one starting from a different entrance. If we had known, we would have picked the longer/more adventurous hike option.

Day 12: Our driver made good time driving to Cartagena. We liked our hotel. Shortly after we arrived we had a walking tour. This was the worst walking tour either of us have ever been on. Our tour guide was awful. It was hard to understand her and she did not seem knowledgeable about the things she was showing us. She could not answer our questions and in many instances even ignored our questions and just moved on. She was more concerned with showing us where her friends had shops than educating us about Cartagena. The tour was also supposed to be 4 hours, but was just short of 2 hours. However, we were happy it was over sooner so that we could walk around ourselves without her. We are upset we had to pay money for this tour (especially because there were free walking tours that had great reviews--we passed some on our tour and listened to what those tour guides were saying about Cartagena, which sounded so much more informative and interesting than what our tour guide was saying). We would not recommend Oliver ever booking this tour again for other customers.

Day 13: The cooking class was great.

Day 14: We really loved the day trip to the island. The only thing about this trip was that we had to pay for all the activities we did on the island separately. We would have liked to have known beforehand that the activities (i.e. snorkeling, cannoeing, biking) were each separate charges.

Day 15: Smooth transportation to the airport.

We appreciate how smoothly everything went. No real issues came up for us. Everything (all the tour guides and transportation) was on time. One thing we would have liked to have known before the trip was how much to tip each driver and tour guide. If we had known how much we were paying for each activity, it would have been easier for us to figure out how much to tip. But we did not not have a breakdown of how much everything cost. A detailed breakdown of costs would have been helpful overall in the planning process.

Oliver,First, let me say that we enjoyed our... · Colombia - Jan 2 - Jan 12, 2020

Traveler: John B. - Local specialist: Oliver Fischer

Oliver,
First, let me say that we enjoyed our trip and have no regrets. Kimkim and you generally did an excellent job. The hotels were generally a pleasure, with a great deal of character. There were odds and ends they could do better, but we were quite happy with them. The pace we had worked out gradually before the trip was just about right. We had enough time to simply wander on our own, which we value. I think there is a tendency to try to pack in too much, and we were glad we had pushed... read more

Oliver,
First, let me say that we enjoyed our trip and have no regrets. Kimkim and you generally did an excellent job. The hotels were generally a pleasure, with a great deal of character. There were odds and ends they could do better, but we were quite happy with them. The pace we had worked out gradually before the trip was just about right. We had enough time to simply wander on our own, which we value. I think there is a tendency to try to pack in too much, and we were glad we had pushed back a little to ensure a more relaxing pace.
In terms of the tours, the fishing tour at Cartagena was the highlight, because it was so participatory, but the tour of Cartagena town was extremely well done too. The guide was really knowledgeable and enjoyed sharing his knowledge of Cartagena with us. The tour in Tayrona Park was fine, but I only managed two hours of the four-hour activity. The guide did a good job of substituting a route I could manage. On the tours, our one general comment is that it would be helpful to have a more detailed idea of what is involved ahead of time. I wonder if it would be possible for the tour provider to get on the phone with the customer the day before the tour to go over what is planned and answer any questions.
The only significant problems were on the Amazon part of the trip. We arrived in mid-afternoon and were met, though by people from a different organization than you had mentioned. There was an excellent translator, someone hired just for our visit. She provided the continuity for our trip but because she had not worked with the organization before, she was learning how they worked as we went along. We asked for an itinerary for the four days in the Amazon, but no one seemed to know the program beyond the broadest terms. We should have had the time to sit down with someone from the agency to discuss a detailed itinerary and should have spent that night in Leticia, repacking for the field. Instead, right off the plane, we were taken to their office and asked to repack for the trek, to don rubber boots to go to meet an indigenous leader that afternoon. We walked for an hour or two on muddy roads to a large traditional home to listen to a community leader hold forth on the traditional devotion to the environment and brotherly love. To be honest, it wasn’t worth the trek. We stayed that night in a local hotel that was basic but very well managed. We were told that the next day we would walk a half hour to an indigenous facility called Merisha on a lagoon near the Amazon, in Peru. From our earlier communications I gather you had been told it was not too ambitious a trek for me. I was told the same thing, that it would be a half-hour walk through the jungle.
I can only say that that assessment wildly off base. Much to the trip was wading through flooded jungle, through thick growth, water up to our knees, negotiating brambles and poor footing and tangled roots underwater. There were swarms of mosquitos and other biting insects. It was a very challenging trek even for my wife and because her boots were not high enough, the guide had to carry her on his back at several deeper places. He provided interesting insights as we went but it took us nearly three hours to complete the walk, without a stop. We arrived at Merisha absolutely exhausted.
Facilities in Merisha were rudimentary but of course we expected that. The lagoon and river there were magical and the guide was very competent, and inspired confidence. We never felt insecure, just exhausted tired and frustrated. Frustrated because on arrival at Merisha we found tourists arriving on day trips, having come by boat on a flooded road a stone’s throw from where we had embarked on our trek. We demanded to return from Merisha by boat and at first this was resisted. Later, it was agreed to if we paid extra (not much). It was an easy trip and took twenty to thirty minutes.
There seem to have been failures in communications between Kimkim and the local agency and between the local agency and the contractors they used. I think I made my condition clear before the trip and cannot imagine how anyone imagined I wanted to deal with an ordeal like the trip to Merisha.
In our earlier discussion you had stressed that it anything seemed to much, we could simply not to it. That seemed reasonable at the time. But it assumes an informed decision, and we were not always given enough information and sometimes given incorrect information. Plus, once you are a couple of miles into the jungle and you realize what you have gotten into, and the guide tells you it is just as far to go back as to go ahead, just dropping out is not an option.
The next day, back on the Amazon, we embarked on a mototboat trip involving several stops, interesting and not too tiring. Again, the translator was very helpful. The only downer was at a monkey island park where we were swarmed by tiny monkeys. One snatched my hat and another scratched (bit?) the top of my head badly enough for it to bleed. Fortunately, we and the translator had first aid supplies. I believe it was a scratch and not a bite but I will see my doctor tomorrow and get a rabies shot, just to be on the safe side.
When after the boat ride we returned to Leticia, we were taken to the office of the local agency to retrieve our suitcases and go to our hotel. The hotel was an older place, and at first seemed ok. But our room was an ugly share of green, and bare except for a couple of metal frame beds with matresses made up with sheets and pillows. It felt like a hostel room, just with fewer beds. There was a small unattractive bathroom and no hot water, indeed to water was icy. After three days in the jungle, dirty, our hair matted with sunscreen and insecticide, and bone tired, the hotel was an extremely disappointment. After I googled other hotels in Leticia, and found there were much better options, we asked to be moved. You declined to do so, saying that the local agent had made the arrangement and was the one who had to deal with it. After one quite unpleasant interview with a woman who had arranged the trip and was remarkably rude, the local agency’s logistics chief turned up and moved us to a better hotel, at their cost. We appreciated it very much. I did not appreciate your washing your hands of the situation.
I think you can see that the Amazon portion fell short of expectations. We would do it again but mistakes were made that should have been avoided, largely through failures to communicate expectations clearly, I suspect. I think all concerned had good intentions but I do hope that future travelers to the Amazon with KimKim can arrive with clearer expectations and find fewer surprises.
Best, John Bruce

Oliver Fischer profile photo
Oliver Fischer, local specialist, responded to this review:

Dear John,

Thank you very much for your very detailed comments. I am very glad that you enjoyed your time in Colombia, especially that the arrangements we made to accommodate the pace for you worked out well in general. It's great to hear that you, who has experience in fishing, enjoyed the fishing trip in Cartagena that much. I am also glad that you liked most of the hotels, even if the one in the Amazon was a bit too rustic for you (although I had sent you pictures of the rooms beforehand).

Oliver

We had a super time and felt very supported. ... · Colombia - Dec 26 - Jan 5, 2020

Traveler: Margie L. - Local specialist: Chio Tabakman

We had a super time and felt very supported. Chio was there for every little question I had! All the drivers, hotels and tour people were on-time and extra nice. I'm so pleased.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Margie! It was my pleasure assisting you during your trip :)

Memorable Trip · Colombia - Dec 21 - Dec 31, 2019

Traveler: Sharda P. - Local specialist: Natalia Rojas

Our 10 day trip to Colombia was a very memorable one. We weren't sure what to expect, but were pleasantly surprised. Beautiful country and people. Natalia was extremely helpful and responsive to all our questions, queries and concerns. she was connected via whats app and available for any questions during our trip. Since our trip was in December, she was even working on the 25th addressing our needs. From putting the itinerary together and catering to our specific requirements; Natalia was... read more

Our 10 day trip to Colombia was a very memorable one. We weren't sure what to expect, but were pleasantly surprised. Beautiful country and people. Natalia was extremely helpful and responsive to all our questions, queries and concerns. she was connected via whats app and available for any questions during our trip. Since our trip was in December, she was even working on the 25th addressing our needs. From putting the itinerary together and catering to our specific requirements; Natalia was awesome. we had 8 versions of the plan and she patiently helped us with tips and recommendations. The two of the tour guides she arranged were excellent; Claudio who was our guide in the Amazon and Carlos Valencia in Medellin.
This was our first trip via KimKim and very happy.

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Dear Sharda,
Thank you so much for your feedback.
What makes me so happy is that you were surprised by the beauty of Colombia! Don't hesitate to talk about this country around you.
It was a pleasure to assist you.
All the best for the future
Regards
Natalia

Travelling in Colombia with four children · Colombia - Dec 24 - Jan 4, 2020

Traveler: Diana N. - Local specialist: Chio Tabakman

My husband and I travelled in Colombia with our four children (ages 11-15) and overall we very satisfied with the kimkim experience. The planning stage was fantastic-- I spoke with an agent in the US and also an agent in Colombia-- and it was very easy to come up with a specific itinerary to fit the needs and wants of my family. Our local specialist (Chio) was very responsive to my questions and requests and always responded in a timely manner.

For the most part, everyone involved in... read more

My husband and I travelled in Colombia with our four children (ages 11-15) and overall we very satisfied with the kimkim experience. The planning stage was fantastic-- I spoke with an agent in the US and also an agent in Colombia-- and it was very easy to come up with a specific itinerary to fit the needs and wants of my family. Our local specialist (Chio) was very responsive to my questions and requests and always responded in a timely manner.

For the most part, everyone involved in tourism who was recommended by kimkim (the drivers and guides for example) was excellent-- very professional and always on time. When we had drivers that did not speak English they let us know in advance and we always knew the specific itinerary for each day. The trip, in general, ran VERY smoothly. Over fourteen days there was only one mistake--- when we arrived at a certain hotel it turns out they had mistakenly booked us at a hotel with a similar name (which was not as nice as the one we were supposed to be in). As soon as we called her, Chio (and her supervisor Jules) immediately tried to rectify the situation-- we did have to spend one night at the wrong hotel but the next day they had us moved to a much nicer hotel and took the extra step of arranging for us a new itinerary for a "day at leisure" including a driver, lunch, and two excellent activities. They (Chio and Jules) kept in constant contact with us making sure we were happy with the new arrangements. (And I felt like they were truly sorry for the mix-up).

All in all I would definitely recommend kimkim-- it was VERY user friendly and our itinerary was excellent.

(If you are planning on going to colombia-- we particularly loved our Hacienda Santa Clara in the coffee region and our tour of Don Juan coffee farm, horseback riding in the cocora valley, EVERYTHING in Medallin, the beach and tubing in Palamino (outside Santa Marta), and our incredible hotel (the hyatt) in Cartagena.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Diana, how are you?

Thanks so much for your comments and once again, I apologize for that inconvenience. We were truly sorry but now happy that you had a great experience overall and make some wonderful memories!

Chio

Excellent. We really enjoyed all parts of our... · Colombia - Dec 29 - Jan 6, 2020

Traveler: Omar N. - Local specialist: Margoth Rico

Excellent. We really enjoyed all parts of our trip. The tour guides were excellent and the trip was well planned and very enjoyable.

Margoth Rico profile photo
Margoth Rico, local specialist, responded to this review:

It was a pleasure meeting Omar you and thank you for trusting us with the planning of your trip to Colombia! I am very glad you had a good time with the tour guides as well! All the very best and stay in touch, Margoth

The best Colombian experience · Colombia - Dec 26 - Jan 6, 2020

Traveler: Jessica J. - Local specialist: Fabían Levasseur

Working with KimKim made my boyfriend and i’s trip that much better! Fabian was awesome, he gave every option I asked for. From seeing multiple cities and including day trips, drivers and hotels at every stop, Fabian wasn’t pushy on the itinerary and was so helpful with all my questions. He set all my nerves as ease going into the trip and allowed for my boyfriend to just enjoy Colombia and not worry about the itinerary.

Throughout the trip, Chio who replaced Fabian (as Fabian sought out a... read more

Working with KimKim made my boyfriend and i’s trip that much better! Fabian was awesome, he gave every option I asked for. From seeing multiple cities and including day trips, drivers and hotels at every stop, Fabian wasn’t pushy on the itinerary and was so helpful with all my questions. He set all my nerves as ease going into the trip and allowed for my boyfriend to just enjoy Colombia and not worry about the itinerary.

Throughout the trip, Chio who replaced Fabian (as Fabian sought out a new position) was excellent. He answered all my questions I had so quickly that I never had to worry at all !

I will definite work with kimkim again in booking my future travels. All the drivers and people who were employed by kimkim to help us we’re all fabualous and so kind. Can’t wait for our next trip!

Jessica

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Fabían Levasseur, local specialist, responded to this review:

Hi Jessica, how are you?

I'm really glad that you enjoy your time in Colombia and that trip met your expectations.

It was truly Fabian and my pleasure to help you make this experience real :)

Best regards,
Chio

Kimkim does make things much easier, but it's... · Colombia - Dec 26 - Jan 3, 2020

Traveler: Hannah K. - Local specialist: Chio Tabakman

Kimkim does make things much easier, but it's not the best option if you want to save money.

For flights and hotels, we saved more than $500 booking everything on our own.

Cartagena was great and it's the place I would have spent more time.

The guide in Medellin was awesome and explained everything we saw and asked about!

However, the guide in Bogotá was quite different. His English wasn't very good so it wasn't very easy to communicate. Perhaps this was the reason why he didn't explain... read more

Kimkim does make things much easier, but it's not the best option if you want to save money.

For flights and hotels, we saved more than $500 booking everything on our own.

Cartagena was great and it's the place I would have spent more time.

The guide in Medellin was awesome and explained everything we saw and asked about!

However, the guide in Bogotá was quite different. His English wasn't very good so it wasn't very easy to communicate. Perhaps this was the reason why he didn't explain much of the things we were looking at during the tour. He'd just say that X thing was the most important. There was a moment where I asked about Monteserrate and he gave the wrong timeframe of the photo I was referring to.

When we went to the Gold Museum, he took us only to see basically 2 things which he said were the most important and didn't explain anything about why they were important.

We stopped by to grab a bite and agua de panela at La Puerta de la Cadetral and we paid for his food as well (which I didn't know we were paying for). He took the receipt after I paid.

The tour included Museo Botero, but we walked pass by it and didn't stop.

The tour was supposed to last 8 hours, but he said we were done a bit after 1 PM.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Hannah, how are you?

Thank you so much for your feedback and of course, we will look into what happened with the guide in Bogotá to make sure it doesn't occur again. For us is very important that our travelers feels that they enjoyed the experience fully and know they have people looking out for them!

It was my pleasure assisting you during your time in Colombia,
Chio

The trip was great and we enjoyed it · Colombia - Dec 26 - Jan 3, 2020

Traveler: Jacob T. - Local specialist: Chio Tabakman

The trip was great and we enjoyed it.
Chio was very good all the way and was very responsive to our needs and did her best to solve any problem we had.
I have an issue, however with the team that designed the trip. Here are some points:
The transport company in Medallin was bad. Out of the three trips with them there were two problems. On the second one, they simply sent the driver with the wrong name, as a result, he ignored our sign and it caused delay.
The trip to Nuqui was good, but we... read more

The trip was great and we enjoyed it.
Chio was very good all the way and was very responsive to our needs and did her best to solve any problem we had.
I have an issue, however with the team that designed the trip. Here are some points:
The transport company in Medallin was bad. Out of the three trips with them there were two problems. On the second one, they simply sent the driver with the wrong name, as a result, he ignored our sign and it caused delay.
The trip to Nuqui was good, but we should have been informed in advance that the Nuqui airport may be closed for any period due to simple weather problems like fog, which is very likely.
We were told that we can take a trip to some water falls on the second day, but found out that on that day, which was Jan 1, that trip cannot be taken.
Jacob Tal.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Jacob, how are you?

Thanks so much for your feedback and we are truly happy that you enjoyed and had a great time. I do apologize for the inconvenience you had with the transfer and rest assured we will keep in mind all your comments about Nuqui and make sure it is better communicated.

Chio

Excellent Family Adventure · Colombia - Dec 19 - Dec 31, 2019

Traveler: Alexandra S. - Local specialist: Caroline Carret

The trip was excellent! We loved the activities and guides (especially Samuel, Diego, and Manuel). The one day that could be improved was the trip from Cartagena to the island since we did not realize the car ride would be so long and in a group bus (we would have prepared better and brought a car seat).

Caroline Carret profile photo
Caroline Carret, local specialist, responded to this review:

Hi Alexandra, thank you for your message, I'm glad you had a great time in Colombia and I hope you'll be back soon to visit other places. Colombia is a country full of wonders !
We also take into account your suggestions about parts to improve, thank you.

Michael

We used Kimkim for traveling in Colombia in N... · Colombia - Dec 2 - Dec 4, 2019

Traveler: Michael G. - Local specialist: Natalia Rojas

We used Kimkim for traveling in Colombia in Nov-Dec 2019. All was great! Communication, punctuality, service, transport, guides. Thanks to Natalia!

Natalia Rojas profile photo
Natalia Rojas, local specialist, responded to this review:

Thank you Michael! I hope you keep amazing memories of Colombia. We hope to organize another trip for you soon.
All the best to the future
Regards from Bogotá
Natalia

I recommend the Kimkim team in Colombia witho... · Colombia - Nov 14 - Nov 24, 2019

Traveler: laurie w. - Local specialist: Chio Tabakman

I recommend the Kimkim team in Colombia without reservations. We had a fantastic trip and I could not have asked for a better agency to work with.
In terms of the initial planning, they patiently helped me through deciding whether to go to Colombia or Peru, which areas to cover, and worked with me through my endless questions and changes. Lisa and Chio worked out an amazing itinerary for our family based on our stated interests, and changed it with only a few weeks to go when it turned out... read more

I recommend the Kimkim team in Colombia without reservations. We had a fantastic trip and I could not have asked for a better agency to work with.
In terms of the initial planning, they patiently helped me through deciding whether to go to Colombia or Peru, which areas to cover, and worked with me through my endless questions and changes. Lisa and Chio worked out an amazing itinerary for our family based on our stated interests, and changed it with only a few weeks to go when it turned out that we could not easily get the appropriate vaccine to visit the Amazon. I had been a little distressed at the need to change the plans at that late date, but they quickly came up with a revised itinerary and I think it turned out even better because we had one fewer plane flight that way within the country.
Chio and Jules answered every question I had after arrival with patience and frequently checked in on us. Jules brought us to our hotel late at night upon arrival in Bogota and made several good suggestions for the rest of the trip. I was really impressed with Kimkim's organization, planning, and the guides they chose in each location were fantastic - very nice, fun, comfortable to be with and knowledgeable, and patient with our attempts to speak and understand Spanish, which made the trip so much more fun and intimate. I really felt like we (me, my husband, and early twenties daughters) got so much out of the trip when with the guides, particularly in Bogota, on our hike in Tayrona Park, and our visit to La Boquilla fishing village. We also really loved going to Minca and staying in the mountains, and the hotel near Tayrona was spectacular. On the way from Minca to Cartagena, a long drive, we were a bit nervous about a country-wide protest's impact on our ability to get through (though sympathetic to the cause), but we had a fantastic driver with whom we had many good conversations and he took great care of us, in addition to being such a sweet and interesting person. We really learned a lot on this trip, stayed in some lovely places, saw varied terrain, and thoroughly enjoyed our stay. Thanks so much to Kimkim for this experience.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Laurie, how are you?

Thanks so much for your comments! Helping you and your family with this experience was our pleasure and with Jules, we were happy to be with you every step of the way. For us is great knowing that a traveler had a great time during their holidays in beautiful Colombia and we hope you come back soon!

Chio

10 extensive days in the beautiful Colombia · Colombia - Nov 14 - Nov 22, 2019

Traveler: Chen G. - Local specialist: Laura Joy Bowman

We had a great experience planning our trip with Laura and the KimKim team.
All our drives we're nice and polite the vehicles were very clean, in all cases except once our drivers arrived on time.
Our guides were great and we got to ask them about their daily life and learn a lot more about Colombian culture. In general the tours outside the city were more comprehensive then the city tours. We especially enjoyed our in and around Valle de Cocora tour with the wonderful Mauricio, who was full... read more

We had a great experience planning our trip with Laura and the KimKim team.
All our drives we're nice and polite the vehicles were very clean, in all cases except once our drivers arrived on time.
Our guides were great and we got to ask them about their daily life and learn a lot more about Colombian culture. In general the tours outside the city were more comprehensive then the city tours. We especially enjoyed our in and around Valle de Cocora tour with the wonderful Mauricio, who was full of knowledge kindness and joy.
I wouldn't hesitate to plan another trip through KimKim as it really takes the hassle out of planning it yourself.

Laura Joy Bowman profile photo
Laura Joy Bowman, local specialist, responded to this review:

Hi Chen!

Thank you for taking the time to talk about your experience with my team and I. I'm really glad you enjoyed the tours, and will definitely pass on your comments regarding Mauricio!

Warm regards from Cali,

Laura

Wonderful 10 days trip to Colombia · Colombia - Nov 14 - Nov 22, 2019

Traveler: Tal G. - Local specialist: Laura Joy Bowman

We had a wonderful 10 days trip to Colombia. From start to finish our experience with Laura in Kim Kim was perfect. She gave us plenty of options and listen to our feedback and needs and answered all very promptly and kindly.
I would highly recommend using her services.
The guides were good and I wish to particularly mention Mauricio who walked us through the Valle de Cocoa and Salento. His knowledge, energy and beautiful way made it the favourite part of our trip!!!

Laura Joy Bowman profile photo
Laura Joy Bowman, local specialist, responded to this review:

Hi Tal!

Thank you very much for these kind words, I'm so happy you and your family enjoyed your time in Colombia!

Kind regards from Cali,

Laura

all the arrangements were well planned and pe... · Colombia - Nov 4 - Nov 17, 2019

Traveler: nazim j. - Local specialist: Juan Ortiz

all the arrangements were well planned and perfectly executed
our guides in all the cities were excellent and went out of their way to accommodate our needs and wishes
all in all it was a great trip
i would recommend Kimkim and Yuliana without reservation

Minda

All of our guides were exceptional! Lina in B... · Colombia - Nov 7 - Nov 21, 2019

Traveler: Minda H. - Local specialist: Chio Tabakman

All of our guides were exceptional! Lina in Bogata, Mauricio in Villa de Leyva, Natalia in Pereira, Daniel in Medellin, Juan in Tayrona Park, Carolina for the cooking lesson and Ingrid in Cartagena. The guides were all very knowledgeable and obviously proud of their wonderful country.
We enjoyed all of the things we experienced. A couple of things that stood out were the visit to the coffee farm that was run by women, the visit to Bazurto market with a local that knows her way around. We... read more

All of our guides were exceptional! Lina in Bogata, Mauricio in Villa de Leyva, Natalia in Pereira, Daniel in Medellin, Juan in Tayrona Park, Carolina for the cooking lesson and Ingrid in Cartagena. The guides were all very knowledgeable and obviously proud of their wonderful country.
We enjoyed all of the things we experienced. A couple of things that stood out were the visit to the coffee farm that was run by women, the visit to Bazurto market with a local that knows her way around. We also enjoyed the physical beauty of all the different areas of Columbia and being able to do a bit of hiking.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Minda!

I'm really happy that you enjoyed your trip and time in Colombia! For us, it was a pleasure to help you put the experience together and I'll make sure your guides know how happy you were with them!

Best regards,
Chio

Had a wonderful time on our 13 day Columbia t... · Colombia - Nov 4 - Nov 17, 2019

Traveler: Nafisa T. - Local specialist: Juan Ortiz

Had a wonderful time on our 13 day Columbia tour . Yuliana who coordinated everything was wonderful .
All our guides - Viviana in Bogota, Claudio in Amazon, Jaime in Medellin & Roberto in Cartagena were excellent & very informative.

Nafisa

A memorable trip due to amazing Colombians · Colombia - Nov 1 - Nov 9, 2019

Traveler: Juliette S. - Local specialist: Laura Joy Bowman

A few comments.

Perfect Hotels ! Authentic , clean , good breakfast , very nice service. ( Bantu and Punta Faro at Isla
Mucura )

Uncomfortable feeling in transfers and overall pick ups as I did not have direct contact - until I asked for WhatsApp contact and even with that not always responded to in real time. I ended up talking to Laura once as we planned - internet communications is uncomfortable as I can’t reference back as I can with emails.

Overall all transfer were fine, as was... read more

A few comments.

Perfect Hotels ! Authentic , clean , good breakfast , very nice service. ( Bantu and Punta Faro at Isla
Mucura )

Uncomfortable feeling in transfers and overall pick ups as I did not have direct contact - until I asked for WhatsApp contact and even with that not always responded to in real time. I ended up talking to Laura once as we planned - internet communications is uncomfortable as I can’t reference back as I can with emails.

Overall all transfer were fine, as was the Cartagena city tour with Ingrid.

The fishing village was a disappointment . Both the trip and the guide. Inexperienced young kid , poor English and the trip itself - was not clear for us. We expected something else hence a real disappointment. All tourist should be aware this is a very poor place , where I was afraid ... and full of bugs , mosquitos etc.... definitely not for us Had we understood.

Isla Mucura is a unknown paradise. It was a amazing choice and we should have spent more brights there and less in. Cartagena. Had Laura knew us better , she may have advised us as such.

Thank you again for the opportunity.