Colombia birding tour excluding santa marta, Colombia - Jul 15 - Jul 30, 2018
The trip was fabulous. the guide (Alejandro Pinto) was superb. He has excellent knowledge of the local birds and was happy and helpful throughout despite being ill. The most memorable part was staying in Tatama. An excellent place. Good food and great hospitality.
Group departure - birdwatching in colombia's andean ranges & magdalena valley - 16 days, Colombia - Jul 14 - Jul 30, 2018
The Colombian Project’s Eastern, Central, and Western Andean Ranges and Valleys 16-day tour exceeded my expectations! We visited a variety of birding areas, so the tour was a great introduction and sampling of the birds and birding in Colombia. Our bird guide, Alejandro, was energetic, enthusiastic, and located many hard to find birds.
I enjoyed dining at a variety of establishments, many of which included local fare, and staying in a variety of accommodation types, all of which were... read more
Colombia birding tour excluding santa marta, Colombia - Jul 15 - Jul 30, 2018
Overall a great experience with very sociable and helpful guide, Aljandro really knows his birds.
I would have preferred to see more owls, nightjars and raptors but the forrest birds made for a superb trip.
Tx again KimKim
Colombia's coffee region, Colombia - Jul 13 - Jul 15, 2018
Lisa from Adventure Colombia was fantastic as our travel coordinator and advisor to the coffee region of Colombia. We flew from Cartagena to the city of Pereira where we were met by a private driver and van for the ride to Salento. Lisa had made reservations for us at the best hotel in right in the heart of the town. We were met by David our tour guide the next morning for a fantastic day of hiking in the Cocora Valley and touring OcaSa Coffee Farm. David has fantastic knowledge of the... read more
Trip to colombia, Colombia - Jun 24 - Jul 3, 2018
Overall, this was a rewarding trip, however, not without some issues. In general, too much time was spent traveling from place to place, especially with some of the long car rides for activities that were only a few hours in length. EVERY flight we took on Avianca experienced delays, significant delays or cancelation. By and large, our guides were excellent, except for our experience on Day 2 going to Chingaza (see below). No events / activities were planned for any of the evenings and it... read more
Trip to colombia, Colombia - Jun 30 - Jul 8, 2018
A great planning experience and an amazing trip. Thank you True Colombian Travel. The entire team was professional and personal and went beyond the extra mile to plan us the perfect Colombian adventure. They are there and touring you around. They are the perfect trip planners and guides. I can’t recommend them more. Responsive and flexible. We felt completely taken care of. Thank you.
One week in colombia: 5 great itineraries, Colombia - Jun 28 - Jul 7, 2018
This was an incredibly well planned trip that was so enjoyable and excellent. Our guides were so knowledgeable and went at our own pace. Never rushed and each one was early every morning so no stress! Tatiana took us to the gold museum in bogota and her in depth knowledge made the next days trip to guaatavita very meaningful. We also went with her to la calenderlaria and the botero museum. The salt cathedral and guatavita are a must see. A highlight was the days we spent with David in the... read more
Planning your trip to colombia, Colombia - Jun 16 - Jun 20, 2018
I had a great time in Colombia. Angel was a remarkable guide who was able to cater to our group in an expert way. Each driver was skilled and they were fun to talk with. The Sierra Nevada in Santa Marta was beautiful and all of the hotels that Juan recommended were great.
Family trip to colombia, Colombia - Jun 14 - Jun 22, 2018
1. Final itinerary should come out to the group sooner. There was little to no time to consider changes for the group (example, we would have liked starting an hour later each day)
1. Our Bogota to Santa Marta flight was a complete mess! We didn't have confirmed seats and couldn't pre book them due to bad wifi connection speeds in Bogota. Because of this we almost didn't get to go on our flight and needed to wait while the airline asked 7 volunteers... read more
Coffee region and cartagena, Colombia - May 28 - May 31, 2018
I am really glad I went with KimKim to book our trip in Colombia. Gael, our trip specialist, took care of all the little trip-planning details that would have taken me days of research and indecision to figure out. We ended up going to the Coffee Region, and our itinerary included staying at a coffee finca with great amenities, hiking in the Cocora valley, visiting charming towns along the way, eating farm-to-table, and of course drinking amazing coffee with our local guides Sebastian and... read more
Coffee region and cartagena, Colombia - May 28 - May 31, 2018
Our trip to Colombia was excellent. We had a wonderful time in the coffee region and the trip organized by Gael and Tucaya was a lot of fun and seamless. We had a few minor snags while booking the trip, as we were originally booked on a return flight that did not leave enough time to catch our connecting international flight, but we were able to switch our flights after bringing this up with Gael. Gael was very helpful with suggesting activities and excursions for us, all of which proved very... read more
Bogota/pereira/santa marta, Colombia - May 17 - May 24, 2018
This was an exceptional trip! Colombia is a beautiful country; a hidden gem. Floriane was as invested as I was in making this trip a wonderful and unforgettable experience. Every driver and every guide was pleasant, professional, knowledgeable and fun. Everywhere we went, the locals welcomed our guides as family and extended the same warmth to us.
Our 8-day trip included Medellin, Guatape, Armenia, Salento, Santa Marta and Bogota. My daughter are already planning our return trip.
A million thanks to Floraine and to all of our guides and drivers.
Trip to colombia, Colombia - May 17 - May 24, 2018
Please update the rating scale. Only having five stars from poor to great does not allow me to rate how I genuinely want to. And my words do not provide justice to my overall experience in planning and booking my trip with the services I received from my local specialist.
In the past few years, I faced many tragedies. The first one was dealing with my oldest brother's suicide. Then I encountered looking after my grandfather for six years and witnessing him die with his... read more
The real colombia - 9-day adventure, Colombia - May 19 - May 29, 2018
While we really enjoyed our trip overall, I would not book with Kimkim again without there being more transparency on the costs. We spent nearly $6800 with Kimkim for only about 9 days of services including one internal flight for 2 people.
Jules did a pretty good job communicating with us but he did say the following about providing us with some tips on packing but he did not provide this detail, even after we followed up with him inquiring about this. He later apologized saying he was on... read more
Sight seeing in the old city, Colombia - May 10 - May 14, 2018
Pedro Salazar was an excellent tour guide to have. He was very knowledgeable about the city of Cartagena and helpful with lots of information.
Will Osolinsky was extremely helpful setting me up with information for my trip.
Ultimate colombia, Colombia - Apr 15 - May 4, 2018
Speaking no Spanish we found that we could not communicate with our drivers. We could confirm where we were going but that was it. Sometimes it would have been good to know a little about where we were on the road, if there was interesting facts about the area and if there were any good view points to take photos along the way. However, the drivers were always punctual and many times our plane or bus was late but the drivers were always there.
Floriane was constantly in contact with me to... read more
Colombia trip, Colombia - Mar 10 - Mar 16, 2018
Our trip in Columbia was wonderful. great country, very safe. We had exceptional experience with Aventura Columbia. The organization of the trip was impeccable.
The only bad part was flying with Avianca. All flight we took in Columbia were delayed.
Cartagena, Colombia - Mar 24 - Mar 30, 2018
Our family of two teen boys + Mom & Dad had the best time on our trip to Cartagena and the Caribbean coast. Our guide Nicholas was amazing. Flexible enough to change things on the fly, but also got to every place on the itinerary. Jules and Nicholas put together a terrific itinerary based on our looking for a mix of city and country. We wanted some off the beaten path and we got it in spades! Colombia is a big country and we look forward to exploring more next time.
Colombia trip, Colombia - Mar 12 - Mar 23, 2018
Sidrah - was amazing as our tour coordinator. She worked with us and accommodated our requests for changes as we had some last minute scheduled business meetings. She was really on the ball- and proactive in checking with us and making sure we were ok with all arrangements. She was wonderful to work with and very responsive and prompt. The only problem we had was with the arrangement of the islands tour in Cartagena- we had planned to have a English speaking guide, however that request was... read more
2018 is time for adventures , Colombia - Mar 8 - Mar 17, 2018
I would 100% recommend KimKim. Our local specialist Nathalie was quick to respond and answer our questions. She put together an amazing trip for myself and friend. She took care of arranging our tours, hotels and flights. Nathalie stayed in touched with us while in Colombia and ensured our trip was going as planned.
Cartagena and tayrona, Colombia - Mar 16 - Mar 19, 2018
All of the services were provided just as promised.
The boat ride from Taganga to Playa Cristal was quite unpleasant. (The return trip was OK.) The sea was quite rough. My wife and I felt like we were being tossed around in a clothes dryer for close to an hour. We were bounced very hard on wooden benches with no cushions. I felt very sore for several days after the boat ride. You should warn people about how unpleasant the journey can be.
The drive between Cartagena and Santa Marta was also a bit scary at times, as the drivers tried to pass trucks.
2018 is time for adventures , Colombia - Mar 8 - Mar 17, 2018
Colombia is one of the most beautiful, diverse places I have ever visited. I would highly recommend it to anyone who would like to experience city life, nature life, and island life all in one place!! Our trip started in Bogota - a huge city, thankfully our guide Tatiana showed us the way, and helped make lasting memories hiking up the Monserrate pathway! Would highly recommend the graffiti bike tour as well! Next stop - the coffee reason, the most stunning place with beautiful mountains and... read more
Colombia, Colombia - Feb 22 - Mar 4, 2018
Nathalia was awsome. Very responsive to my particular requests, available for issues, great suggestions, knowledgeable about Colombia, and planned a trip that was very easy.
Colombia from top to bottom, Colombia - Feb 19 - Feb 28, 2018
My Guide in Bogota, Tatiana, my guide in the coffee region, Alejandro, my guide in Medellin,Joachim, were all fantastic. The guides in Cartagena,were Old School, Boring and not cool.-dont remember their names. All hotels were excellent Opera,Diez,Bantu, except the Hacienda in the coffee region.Bosques del Saman-the food was really mediocre and the front desk guy didnt speak English well and didnt communicate well. I was freezing at night and had to walk thru a big field to get to my room. The... read more
Bernardo, Colombia - Feb 2 - Feb 26, 2018
We've just returned from a wonderful four week trip to Colombia, and were extremely pleased with our local specialist, Marine, who was helpful during our detailed planning process and who was always in touch with us during our trip to make certain that everything went smoothly.
All of our guides, Remy, Guillermo, et al, were excellent - well informed and a pleasure to have on our adventure. We covered a great range of places in Colombia, from the beginning of the Amazon region in the south... read more
Medellin tour, Colombia - Feb 16 - Feb 15, 2018
We had a wonderful time on our 1 1/2 Medellin tour last week. Our guide couldn't have been more friendly and informative. It was abundantly clear he loved his city and his job! Despite the mix up with the itinerary at the start, everything was smooth and fun, especially the fabulous hike to Angel Waterfalls. Definitely recommend Kimkim Tour for any sort of tour and adventure! They are so responsive and professional from all the emails to their vehicles, thank you!!
Bogotá, coffee triangle & caribbean coast - 7 days , Colombia - Jan 31 - Feb 7, 2018
My wife and I had arranged a holiday to Peru and took advantage of the international flights connecting via Bogota to spend a week in Colombia on the return journey.
I then researched via the internet for itineraries and transport options around Colombia, which is when I came across the Kimkim site for the first time. From then on the trip fell into place very nicely with Elisabeth from Aventur making contact with a suggested itinerary based on my stated preferences. A few changes were made... read more
Colombia andes, amazon & caribbean - 14-day itinerary, Colombia - Jan 6 - Jan 23, 2018
Our tour of Bogota was fantastic, thanks to Katiana. She had all the patience and energy needed to give us real insight into the history and culture of Colombia. She really made the Gold Museum come to life with the backstory she provided. She’s probably the best tour guide we’ve ever encountered.
Susan also did a great job on showing us the sites in Villa de Leyva. What a beautiful setting.
We had both a translator and a guide in Barichara. Waste of time and money. We translated for... read more
Colombia 2017, Colombia - Jan 15 - Jan 28, 2018
Trip to Colombia was fantastic. Guides were terrific, car services were prompt, which made this trip run very smoothly.
Trip to colombia, Colombia - Dec 15 - Dec 23, 2017
This was my first experience using KimKim. I was refered from a friend. I recently traveled for 9 days in Colombia. I use travel agents for most of my international pleasure travel. On the plus side my agent, Flor was very responsive both via email and with telephone calls.
Booking the trip was a bit frustrating. I think this was partially due to my unfamilarity with kimkim. Also my impression was that while Flor was very responsive and doing her best to help but she lacked in-depth... read more
Trip to colombia, Colombia - Dec 26 - Jan 11, 2018
We booked our Columbia trip using Kimkim. This was the first time we used Kimkim. What a great company. We will use them again. Nathalie, our specialist, was awesome. She was very helpful in tailoring the trip to what we like. The ideas and suggestions she had were great for us and our kids. We did things that even books such as lonely planet did not even list as activities. Everything we did in Columbia was great. Nathalie even called us several times during the trip to make sure everything... read more
Colombia , Colombia - Dec 28 - Jan 11, 2018
Just back from 13 days in Medellin, Tayrona and Cartagena, Colombia.
What a wonderful country, full of beautiful scenery, friendly people, good food, interesting (though somewhat tortured) history.
Of course, not all is rosy, and the guidance of the Kimkim team and Marine was crucial in keeping us safe and fulfilled.
Medellin, for example, has its rough spots, but we never felt insecure or vulnerable.
The day trip to Guatapé was great, as was city tour, Park Arvi. Staying near Parque... read more
December trip, Colombia - Dec 21 - Dec 30, 2017
All of the guides were fabulous. Very knowledgeable and respectful. Most of our tours were in Spanish as requested. Drivers were on time, very courteous and hospitable. Every day on this trip seemed to top the day before. Don't miss the Valley of the Cocora (Wax palms) and a shopping trip through Salento. Staying in the coffee region was a great relaxing time between Bogata and Medellin and provided a feel for the more rural part of the country. Also great was the bike tour of downtown Bogota. Kimkim was attentive and flexible every step of the way. They made our trip! Thank you.
The real colombia - 9-day mixed adventure, Colombia - Dec 22 - Dec 30, 2017
Jules and his colleagues made the trip a wonderful and memorable one. We cannot speak more highly of their guidance, hospitality, support and knowledge.
Feria dr cali, Colombia - Dec 24 - Jan 1, 2018
The trip was great! Nathalie was very responsive and tried to accommodate our requests for the trip. Everything from the hotel to the events for la Feria went extremely well and I would recommend travelers use this service. Especially first time travelers.
Columbia trip, Colombia - Dec 23 - Dec 30, 2017
All the arrangements were great and professional. Medellin was the highlight. All tour guides were knowledgeable and professional.
The real colombia - 9-day mixed adventure, Colombia - Dec 20 - Dec 31, 2017
12/20 our driver is very nice and did a good job driving us to our destination.
12/22 our driver came with a very old pick up truck, for the price we contract and discription from our agent we should have professional driver with Duster car brand, the driver not only driving super fast on winding road also passing car frequently, we were so worry all the way, the car does not come with air condition, we were suffer from the bad air, dust plus very hot, it was a very uncomfortable trip. We... read more
November/december travel to colombia, Colombia - Nov 23 - Dec 17, 2017
Thank you Marine for all of the calls to check up on us. When our guide handed the phone to me, I knew it was Marine and could talk to her about how things were going.
Guides and transfers:
Every guide and transfer showed up on time or early. We soon learned that this country runs on time. Our first transfer was not an exception but was a bit of a shock when they arrived 30 min early and we were not quite ready. This happened to be the only bus trip we had.
The guides who stood out as... read more
Amazon, Colombia - Dec 20 - Dec 22, 2017
We wanted an Amazon Jungle experience and Nathalie recommended Calanoa Reserve.
We booked a 2 night 3 day trip. We were very unsure as to what to expect.
Before the trip Nathalie was very helpful and answered all our questions very promptly.
The trip itself was absolutely amazing! And exceeded all our expectations- it was as Nathalie had described- but we didn’t expect it to be so good!!
The accommodation was beautiful - we had a double bed in the ground floor and twin beds on first floor... read more
Taganga-tyrona-palomino custom trip, Colombia - Nov 25 - Nov 30, 2017
We had an excellent trip!! Great local guides, amazing eco-lodges everything flowed well. We especially like Jorge, the guide who took us to Tayrona (and hope he passed his exam on tourism). the whole journey in the Tayrona was spectacular, as was tubing down the river in Palomino and the expertise on birds from our guide David in Minca. The only caveat was that the arrangement was to have our baggage brought to Palomino while we were trekking in Tayrona, and there was no info on that -... read more
Day tour outside of cartagena, Colombia - Nov 20 - Nov 20, 2017
1. Driver on time - great
2. Jeannine checked to be sure we were aboard - BETTER THAN GREAT
3. Rony Perez- excellent guide - good English , really good with my husband who walks (little) and Slow! Good information - will definitely recommend in the future
4. Meal great - so very fresh
5. experience overall - exactly what we were looking for - thank you Nathalie for suggesting
6. interacting with the local people very good experience - they were very kind to us
Colombia, Colombia - Nov 10 - Nov 18, 2017
We needed to arrange this on very short notice. Marine was very responsive and we we got this planned quickly. We stayed in beautiful small hotels and ecolodges that were immersed in natural beauty. We went to Tayrona Park and Minca and our guides were very good, very knowledgeable. Unfortunately we were slightly disappointed that when in Minca we had car trouble early in the day, another car was not sent to continue our trip but to return us to town.
Cartagena is a beautiful historic city... read more
Bogota, cocora valley, medellin and cartagena - 9 days, Colombia - Oct 16 - Oct 21, 2017
We had a really great time in Colombia last October. The trip was adjusted to meet our various requests prior to departure, and everything was perfectly organized once there (visits, drivers, hotels...). We would recommend KimKim and Marine without hesitation. Thanks again!
Colombia, Colombia - Oct 8 - Oct 17, 2017
Nathalie was extremely responsive and our holiday went incredibly smoothly. The guides and activities we did were really high quality and we had a fantastic trip, in large part because of the well organized trip and recommendations we got from Nathalie. The only thing I would have changed is the booking of our flights, which had to be changed due to the strike. These were not booked immediately and therefore the price went up again. However, this is fairly minor as we appreciate that those... read more
Colombia andes, amazon & caribbean, Colombia - Aug 14 - Aug 25, 2017
The quality of the tours was amazing. Everywhere we went, we had dedicated drivers. The only thing I would change is the hotel in Cartagena. It felt a little run down and dirty. Otherwise, everything else was perfect! My favorite stay was in La Jorara.
Juan & his team made themselves available 24 hours a day, even when we had a flight delay.
Colombia, Colombia - Sep 2 - Sep 9, 2017
Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.
Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur... read more
Cartagena to bogota, Colombia - Aug 5 - Aug 12, 2017
Planning (with Nathalie) was excellent and everything that had been arranged went off really well.
Excellent service and always on-hand and attentive
Bogota, cocora valley, medellin and cartagena - 9 days, Colombia - Jul 28 - Aug 6, 2017
Most of the trip was very good and well organized.
The Cartagena portion of the trip could have been better. There was some confusion with our day trIp to Rosario island. We didn't have the right information as to where to go and were told we needed a voucher which we never received. Tour guides in Cartagena tried to change our tour times and insisted on taking us to emerald shops (twice) even after we said we didn't want to go there.
Taxi drivers always showed up on time. Most guides were very good. Our favorite tour guides were Angelica in bogota and David in the coffee region.
Colombia june trek 2017, Colombia - Jun 25 - Jul 2, 2017
I absolutely loved my (2) treks with Expediciones Colombia (in partnership with the other two companies my guides were from). To make the trip better, I would have liked to hike with others. I was alone with my guide and was hoping to make some new friends! So, that was disappointing. I'm not sure why Expediciones couldn't find more trekkers since I made the reservation months in advance for that purpose (of finding other trekkers). The trek itself and the scenery were excellent. Thank you!... read more
Northern colombia, Colombia - Jun 10 - Jun 18, 2017
It is truly difficult to put into words how amazing our trip to Colombia was! When my friend and I initially decided to travel to Colombia, I did some research and found that there were SO MANY places that looked amazing, but some of them were a little off the beaten path and it seemed like going with a guide would be the best option. I had previously done a private tour with a local guide in India, and it was such an amazing experience that I was hoping to find something similar in Colombia.... read more
Northern colombia, Colombia - Jun 10 - Jun 18, 2017
Jules, Tara and the staff at Expedition Colombia helped us to plan an AMAZING itinerary, but once we began our active holiday, the places we went and sights we experienced were beyond anything I could've dreamed. The entire trip was truly extraordinary. I figured Colombia was a beautiful place, but everything far surpassed all of my expectations! A great big thanks to the team of wonderful and charming people at Expedition Colombia! The knowledgeable and charismatic guides for our adventures... read more
Honeymoon!, Colombia - May 31 - May 31, 2017
We enjoyed our activities. However, on two occasions our guide/driver arrived earlier than listed so they had to wait for us a bit. I hope they didn't mind! Also, the hotel for our beach excursion was not aware that we were to have access to a room for changing and leaving out items as described in our outline (so we were unable to do so). No big deal though.
Nathalie was very helpful and patient during the planning stages. She listed to what we wanted and was flexible with our requests. We enjoyed working with her!
The real colombia - 9-day cultural adventure, Colombia - May 12 - May 22, 2017
Nathalie was awesome and she gave us everything we asked for and the price was perfect!!! We had an awesome time and a lot of that was KimKim making all our arrangements!! It is so nice to get off a plane tired and just see s sign with your name on it!!! Love it!! And even my friends said we will use KimKim again for future travels!! Thank you so much for a great trip!!!
Colombian adventure from summit to river (9 days or 12 days), Colombia - May 1 - May 13, 2017
Suggest that the trip summary include the start times of tours.
Nathalie was great
A colombian escape, Colombia - Apr 29 - May 2, 2017
The events and activities we did were amazing and highly enjoyable. We were sad that Natalie was not available to help us or answer our questions while we were here. No one picked us up at the airport in Cali and the Calanoa transport was told the wrong time for our flight. Otherwise, Natalie was very helpful and we have had a great trip.
Rafting and hiking, Colombia - Apr 22 - Apr 23, 2017
You guys provided a great itinerary, but I think it also would have been nice to know some other details beforehand. i.e., the walk down to rio verde is rigid and pretty long, wear good shoes. There are no showers or sinks at the camp site. Bring plenty of water, etc.
I put in the passport for that one person from our group was a vegetarian and there was no vegetarian dinner option. :(
For future groups, I would recommend providing a luggage requirement. We were told in the van on the way... read more
Week of relaxation and adventure, Colombia - Apr 8 - Apr 16, 2017
It was fantastic and planned very well. We had a great time. My only comment would be more detail in the overall itinerary so we don't have to bounce around kimkim trying to find different pieces of information about each activity.
Tour of bogota, tayrona park, bogota, Colombia - Apr 17 - Apr 20, 2017
The hotel we stayed at in Santa Marta was not great. The lack of air conditioning was a big problem. Also our guide for the hike in Tayrona did not speak much English and was therefore not very helpful. Other than that, the trip was great!
Medellin, cartagena, and somewhere with a beach without a lot of people, Colombia - Mar 10 - Mar 19, 2017
It was weird that I just got one travel agent, and that there was no choice at all -- an agent that ended up being good, if not perfect. I felt there was no particular reason I got this agent as opposed to any other--why this person? What was so great about them? What was special about who they were, or why I they were the person who should plan my trip?
Communication could have been better. We went 3 days without hearing anything, and then found out that our itinerary needed changes. Trip was still amazing, but going through that was nerve racking.
Colombia caribe, Colombia - Mar 7 - Mar 22, 2017
We were very pleased with our experience in Cartagena and Isla Mucura. We did not appreciate the difficulty of the 13.3-mile hike planned for our second day in Colombia. (For example, we did not know how long the hike would be. We had an estimate of how many hours in would last, but not of the difficulty.) We are in good shape, but this was a daunting scramble though and over boulders and with a 300-meter plus gain in altitude in a tropical jungle.
We were disappointed in the Casa Lina... read more
Honeymoon, Colombia - Feb 16 - Feb 27, 2017
I can't say enough what a pleasure it was working with these folks for our trip into the Amazon for our honeymoon. From the time I made the initial contact with KimKim until the end of our adventure, we felt like we were the only concern they had. We worked with Nathalie on the front end for lining the trip up and making sure we had everything we needed. She was very thorough and polite, and kept in excellent contact with me prior to the trip.
Once we arrived at the airport in Leticia we... read more
Colombia,road trip, Colombia - Mar 3 - Mar 8, 2017
The overall experience and final results were good but communication was frustrating. You do everything by internet which is fine for a young generation but for a senior generation this impersonal approach is difficult and when in transit usually without wi-fi availability it becomes challenging. Unfortunately our contact left your company at a critical time although both girls were excellent.
The overall plan was generic but the notification of pickups was and van drivers were last minute.... read more
9 day tour of colombia: tayrona park, cartagena, rosario islands, Colombia - Jan 22 - Jan 26, 2017
Nathalie was the best. We had her redo our itinerary maybe a dozen times and consistently received prompt responses and a ton of help. Nathalie even helped us with arrangements not booked through her, like finding tickets for a football game in Medellin. Within the first ten minutes of arriving to our first destination, Nathalie called us to make sure we were okay. Everything about her service exceeded our expectations.
Columbia city and country, Colombia - Jan 13 - Jan 27, 2017
The Cambio hacienda restaurant staff was mostly not interested in service, the dinners and coffee was substandard and the room was in poor condition.
Katherine was very patient with us in the planning stage and equally attentive throughout the trip.
Cartagena, tayrona, purace national park, Colombia - Dec 21 - Jan 4, 2017
Katherine worked very hard on our behalf, especially given the short time frame in which we were planning. She also was great while we were in country and got sick and had to revise parts of our trip. She was always available to help re-adjust. There were two of the lodging options that were disappointing. Cartagena, Tayrona and Silvia were the highlights of the trip for me.
The lost city trek, Colombia - Jan 3 - Jan 7, 2017
It was chaotic from the get go
she was really lovely, however a few things could have more clear
Colombia overview, Colombia - Dec 4 - Dec 11, 2016
Nathalie was fantastic in helping me plan my trip in such short notice (4 days prior to travel). All of my accommodations were in the heart of each city, and had an authentic local feel to them (Just what I asked for). Nathalie also sent me plenty of restaurant recommendations, and additional activities we could take advantage of on our free time. She kept in touch with me throughout the trip and she went above and beyond to quickly resolve a minor issue I had.
Overall great, despite one of... read more