Margoth Rico

Few city hotels can blend relaxation, luxury, location, service, and beauty as well as this hotel. The history permeates throughout the hotel, and everywhere you turn, there is no doubt that you are in Cartagena. This is not a "copy-and-paste" Caribbean resort....if you're looking for a beach vacation in a forgettable place, go somewhere else. Our children felt very welcome from the moment we entered the property, and we were quite surprised to see so many families visiting Hotel Santa Clara, spending time swimming in their gorgeous pool. The buffet breakfast was spectacular and I got to try fruits I had never seen....I'm looking at you, guama! I would absolutely love to return to Hotel Santa Clara.

Super fun hotel for families with young children. The food was ok but nothing special. The rides at the hotel are fun for very young children, and a similar to rides you may see at your local county fair. The pool is huge with waterslides but the weather was not ideal for swimming when we visited.

The location is perfect with a jaw-dropping rooftop pool and bar. The breakfast was lovely and overall, I would recommend this hotel, but only after they fix one MAJOR problem (and it's not the fault of Margoth or KimKim). My biggest problem with the hotel, which really was unfortunate, was the customer service. The front desk was super kind, but in the end, when I needed help, they were powerless. We had two rooms, and in the my kids room, the smoke alarm would beep off and on. I didn't hear it at first, and then like clockwork, would beep, beep, beep for 5-10 minutes, and then take a break, only restart beeping 30 minutes later. I called the front desk to see if this problem could be addressed. No luck. I called back again, and they asked if it was still beeping (as if Tinkerbell flew over to fix it). For the second time, they said someone would come and fix it. By this time it was 10 pm and my kids were asleep. By 10:40pm my wife and I were asleep. No one came. My 8 year-old daughter woke every up at 6 am complaining that the alarm kept beeping off and on throughout the night. I told the front desk at 6:30 am and they had no answers. We checked out of the hotel that morning as scheduled.

Fantastic and beautiful hotel. Beautiful room and a nice restaurant.

I just loved our walking tour of Cartagena. Our guide Ana, who is also a schoolteacher, was focused on making it fun for my kids. Boy did she succeed with a scavenger hunt through the old city and Getsemani. Ana was able to navigate the tourist traps while still being able to allow my family with some of the colorfully dressed ladies with fruit on their heads. Too often, my vacation photos are of my wife with the three kids. One of the biggest bonuses of having a guide, is that I no longer have to worry about that job!

This one was for the kids, and they loved it. Many of my Colombian friends love this restaurant, and they have locations throughout the country. The place was packed and I would go back with my family or for dessert if I were just with my wife.

This was a really fun experience for the entire family. I really tried to do things on this vacation that was different from our usual routine. The drum and music workshop really hit the mark! Though a bit tired, the kids really enjoyed it and our personalized instruction was quite fun! Kelele!!!

Perfect high quality hotel as a base for a Bogata visit located in a nice area - great buffet breakfast but slow service

Beautiful and unique property more like a private home than a hotel

Top boutique hotel in best district of Medellin . Hotel is lovely and well designed but rooms are a bit soulless and corporate

Beautiful villa style property in an amazing location overlooking river and sea with a pool in front . We would have preferred a room with a view which was not available.

Amazing architecture beautiful boutique hotel in heart of old town.

Excellent- Oscar our guide was very knowledgeable and a really nice guy and we really enjoyed visiting the highlights of Bogata

We did this immediately on arrival and it was a super way to unwind from air travel and an unpleasant journey to the property on v bad roads . This hotel no longer sits in the middle of a Cacao farm - it’s now industrial level citrus planting so this walk takes you to the neighbouring farm to see Cacao farming on a charming local level.

Top notch.

Rustic, situated in aforested and hilly area.

Great hotel and menu, on-the-ball staff.

Once upon a time this would have been quite the spot; but it's worn and not kept well.

Quite the experience and more so by meeting with the family and learning about their small business

The hotel looks beautiful and has lovely food...unfortunately we did not have a nice room...at the end of a long corridor on main level , dark and musty.

Enjoyed the cable car ride up the hill and learning about how it was developed. The site at the top was beautiful and we carefully maneuvered the slippery paths...rainy day ..

Felt our guide was inexperienced, not well organized and didn't seem to know how to relate to the client. As senior clients walking about in 41 degree weather for 5 hours is not OK....we ended our walking tour before seeing the market or taste testing. Our introduction to Cartagena was not a positive lasting impression. Our hotel room was not up to the standard of the other places we had enjoyed. The overall impression of the hotel is most positive, beautiful grounds, pool dining areas but our room was at the end of a long corridor on the main floor and it was dark, dingy and needed refurbishing...the picture over the bed was a frame only. Our dining experiences were all positive.

Many fruits are new to the tourists and it is nice to be able to try them. The arepas made by a special lady were the best I ate compared to the many I tasted through out Colombia. The flower market was colourful and nice to see .... wasn't too sure the vendors were too happy with us walking through as they were getting ready to close....might we worth considering talking with a vendor to learn more about the business and even receive one flower as token....

The museum was delightful...our guide told us about a few key issues and then we took whatever time we wanted to look at the various exhibits.

Colourful, insightful and fun...enjoyed the street art. Most fun for us was playing tejo accompanied by a mulatto local beer...chocolate pairing made us feel like we were in a lab doing a very detailed taste tasting...far too much technical stuff for regular tourist...this program needs to be delivered in a more relaxed fun manner.

Very generous manager and chef introduced us to your national drink. We had lots of laughs and can see why this is such a social beverage.

Many kind wishes were sent my way for my BD celebration....even the hotel dining staff had a lovely dessert for me and sang happy birthday. The meal was delicious, beautiful presented and we enjoyed. There seems to be the thought that if you remove a plate as soon as finished it is efficient...not so when you are eating with another person ... my question which never has been answered is why does Colombia mark up their price of wine so significantly? If tourism is the goal, expect wine drinking goes with that....we were able to find delicious wines in the local grocery for a reasonable amount.

Enjoyed my time with the chef learning about the different corns and how they are treated. With the help of his kitchen staff, the final presentation was delightful.

Amazing valley and seeing these magnificent palms was awesome....our guide was very knowledgeable about the area and shared this with us in an easy to understand discussion. He was happy to accommodate a request to show me an avocado tree and took the time to explain the growth etc. Both Salento and Filandia were colourful and easily walkable locations.

A very well spoken knowledgeable chef taught us lots about the cuisine and how to actual tackle some items that were new for us. We enjoyed all of the dishes that we made and have a much better understanding of the work and effort that goes into some of the Caribbean dishes. Loved the aprons that were easy for me to get home...great memory jogger of a fun time.

Well organized with an interpreter and set up efficient for us to easily manage the steps. Enjoyed the class, the chef, the gift of columbian pots and the experience.

Relaxed, fun and playful experience.

Enjoyed the exhibition of sculptures by Botero. Our guide shared comical information which kept the history fun and memorable.. the wonderful metro cable up to Santo Domingo was enjoyable and knowledgeable and an amazing method to move people through this massive city in a cost efficient manner.

One of the best activities and learning experiences in Colombia. From costume setting, to picking the beans and walking through the fields and learning about the many steps that are taken to produce this bean was amazing. The lady of the manor prepared drinks and snacks and then a sizeable lunch for all of us to enjoy. Language wasn't difficult with a fluent guide and gestures and smiles all added to the enjoy,ent.

We enjoyed taking the path with our guide at a leisurely pace to see the thermal waters. Quite a stunning area of natural beauty.

Other than the rain, we enjoyed getting to the area as well as learning about La Piedra rock. No pressure to climb and didn't.

Essential to experience this neighborhood in order to better understand the massive changes that have taken place by those living in very poor dangerous conditions.

A tour guide arrived at our VBRO, same young chap we had met before......he waited with us until the driver arrived...we were not aware a guide was to accompany us...and off we went to the airport where we were dropped off outside....every other guide that we had accompanied us inside the terminal to ensure a smooth transition, and that's when we tipped....without meaningful service, no tipping. The driver was new to us and the seat belts were non workable in the rear and when we pointed this out we were advised that the car had been cleaned and they hadn't pulled the clips back through....whatever the reason, the client should not be put in that position.

Cartagena takes a little time to get oriented ... our guide walked us to this event which was essential for us as it was an evening event. The owner and presenter of the event was friendly and fun and enjoyed his job. We enjoyed learning about the different flavour profiles and how they were created and the little tapas to aid with the palette were delicious. On our walk back to the hotel we were able to see the party buses and how night life lives in this city.

They people are so friendly and helpful the food is wonderful

The people are so friendly and helpful such a beautiful hotel food was amazing

Wonderful activity

This was a wonderful experience I would recommend it

I now alot about coffee great activity