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Michelle Srzich

Let me guide you with my local knowledge of how to make the most of your time in New Zealand. I am a local 'Kiwi' born here so Aotearoa New Zealand holds a special place in my heart and I am excited to share this beautiful country with you.
I like to get to know you, the traveler, and design an itinerary that incorporates your own interests and captures the essence of the New Zealand experience while adding my own unique suggestions that I know you will love. I am also here in the country when you are traveling to help out with some local travel tips.

What places and activities do you specialize in?

"I specialize in bespoke tailor-made self-drive tours and privately guided itineraries. I am a big supporter of sustainable travel and prefer to recommend and support smaller locally-owned suppliers of accommodation and day tours so that people visiting New Zealand can discover the uniqueness of our country and the warmth and friendliness of our Kiwi hospitality. My tours are built from experience and are respectful of the communities you are visiting.
For activities, I like to incorporate many different ones including hiking and cycling (with the option of e-bikes), food and wine, and wildlife activities, such as kiwi and native penguin spotting in their natural environment. I also like to offer scenic flights and cruises to give the traveler even more options to view our stunning natural scenery. "

How did you get involved in travel?

"A year as a Rotary Exchange Student in Illinois as a teenager first opened my eyes to the world of travel and after some more overseas travel after university, it was a natural progression to choose Tourism as a career.
I have extensive experience in outbound leisure travel and corporate travel and now I love working in Inbound New Zealand and South Pacific travel. I have traveled New Zealand and the world on working holidays as a backpacker, later with my own three children, and these days with the children grown up I prefer to travel with a little more luxury!
"

Please share a unique travel experience you will never forget.

"A helicopter ride to the Luxmore Hut on Fiordland's Kepler track followed by a hike with a local guide through the alpine landscape is one of New Zealand's best one day experiences. Even better if you can follow it up with an overnight cruise of Doubtful Sound - waking up in this pristine natural landscape is really magical. "

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
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Recent trip reviews for Michelle

pretty much everything we did was a highlight of our trip
New Zealand | Dec 22 - Jan 3, 2026

Jim
Jim C.
Waltham, MA | Reviewed on Jan 07, 2026
Michelle and her team planned and executed perhaps our best family vacation. After hearing about our itinerary, more than one local family questioned how we knew to do all the cool things we were doing on our trip! To list our favorite activities over two weeks is to list every activity Michelle lined up for us. Biggest wow factor was the night in Milford Sound, the heli-hike and the Timber trail. Fly fishing was spectacular, wineries were lovely - and we were even surprised how much we... Read more

Michelle and her team planned and executed perhaps our best family vacation. After hearing about our itinerary, more than one local family questioned how we knew to do all the cool things we were doing on our trip! To list our favorite activities over two weeks is to list every activity Michelle lined up for us. Biggest wow factor was the night in Milford Sound, the heli-hike and the Timber trail. Fly fishing was spectacular, wineries were lovely - and we were even surprised how much we valued just a short visit to Great Barrier Island. (local guides on the Mt Luxmore hike, GBI and fishing were top notch) Even the driving was a highlight (and Michelle delivering the rental car to our hotel was an appreciated detail). all our accommodations were just as expected with the exception of our last night which surprised us with is beauty and tranquility - the perfect way to exhale and reflect with the family on what felt like several epic vacations over just two weeks.

Hotel Reviews
The Rees Hotel
Queenstown

really solid hotel. beautiful placement on the lake - ~halfway between airport and town. We did the chef's tasting menu there at the restaurant and absolutely loved it.

Authenticity & Character
really nice and a solid vibe
Location
away from town, great location on the lake - and we walked in and out of Queenstown along the lake a couple times
Staff
seemed great.
Cleanliness & Comfort
Fiordland Jewel
Milford Sound

LOVED This experience. seemed like such a great way to truly experience the Sound vs. just see it. Boat was great and crew was amazing.

Authenticity & Character
Location
can you get more beautiful that having all of Milford Sound to yourself?
Staff
the Skipper and team were amazing! so engaging and friendly. they each went out of their way to make our stay feel really special - on Xmas non the less.
Cleanliness & Comfort
surprisingly nice and comfortable for a boat. (food was great too)
Timber Trail Lodge
Ongarue

as anticipated fairly basic off the grid lodge - super clean, great staff, good food.

Authenticity & Character
Five for Authenticity
Location
Staff
warm and welcoming
Cleanliness & Comfort
exceeded expectations for an off the grid lodge
M Social
Auckland

location in Auckland was super convenient. its a little beat up tho.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
nothing horrible, just a lot of touch up paint needed and some walls needing cleaning.
Te Karaka Lodge
Waikato

this lodge exceeded expectations in terms of its beauty, it comfort, luxury and tranquility.

Authenticity & Character
Location
both a 4 and 5 star. its in the middle of no where which makes it so special
Staff
The manager was lovely - and we spend extended time chatting with the chefs too.
Cleanliness & Comfort
it's beautiful and well taken care of. not pretentious at all. very welcoming.
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 12, 2026

Thanks so much for your review, I am absolutely thrilled that the trip went so well and that you have such amazing memories from your family trip. We do try to find those 'hidden gems' and provide the type of trip you can't find in a google search or using A.I to plan the itinerary so is nice when travelers like yourselves acknowledge the value of a good local travel specialist to assist with the planning. Happy future travels with Kimkim!

Wonderful Trip! Michelle did amazing and we c...
New Zealand | Dec 21 - Jan 3, 2026

G
Garrett B.
Chicago, IL | Reviewed on Jan 05, 2026
Wonderful Trip! Michelle did amazing and we ccouldn't recommend her more! Every event that we did we would highly recommend, and many of the accommodations were very unique and cool as well. Thanks again! Read more

Wonderful Trip! Michelle did amazing and we ccouldn't recommend her more! Every event that we did we would highly recommend, and many of the accommodations were very unique and cool as well.

Thanks again!

Hotel Reviews
Ramada Suites Queenstown
Queenstown

Everything you could want; clean and friendly staff.

Authenticity & Character
Pretty normal hotel but not bad at all!
Location
Just off the main strip, only a ~10 minute walk to the main streets.
Staff
Cleanliness & Comfort
Naumi Hotel Wellington
6141

Great! Very unique hotel character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regal Palms Resort
Rotorua

Totally fine! Would have been great for kids/families; they had mini golf and games that we didn't use.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The River Lodge Ohakune
Ohakune

This was wonderful - please use this place in the future! Daniel the owner was so nice, and it was one of the more unique accommodations that we stayed in! Also: "The Cyprus Tree" restaurant in Okahune was one of the better restaurants that we ate at all trip. Really good!

Authenticity & Character
Location
Close drive to the national park. I think something in Waimarino would have worked as well, we ended up hiking over closer to there.
Staff
Cleanliness & Comfort
PurePod Waitomo (Matu)

Wonderful! This definitely felt the most unique and most special of the whole trip. The owners put a lot of care into making sure everything was perfect upon arrival. Only complaint would be to have the addition of a fan for the summer; it gets quite hot in there!

Authenticity & Character
Location
Very close to downtown Otorohanga but very private.
Staff
Cleanliness & Comfort
Sudima Auckland City
Auckland

Good hotel close to downtown; it has everything you need.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jet Boat the Shotover River
Jet Boat the Shotover River
Queenstown (NZ)

Super fun! I was not expecting it to be as fast or as close to the canyon walls as they were.

Quality of Experience
Guides, Drivers and Staff
Transport
Black Abyss - Abseiling, ziplining and black-water tubing
Black Abyss - Abseiling, ziplining and black-water tubing
New Zealand

Wonderful! Guides were great and it was the most unique experience we had. Definitely do the longer "Black Abyss" one if you have the time.

Quality of Experience
Guides, Drivers and Staff
Guides were wonderful!
Transport
 Rafting Kaituna River, grade 5
Rafting Kaituna River, grade 5
Rotorua

Amazing and highly recommend! It was more intense than I thought but the guides did a great job!

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Gondola transport Including 3 rides on the Luge
Skyline Gondola transport Including 3 rides on the Luge
Queenstown (NZ)

Great views and the activities at the top are fun! The luge was the highlight.

Quality of Experience
Guides, Drivers and Staff
Transport
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)

Best views and I'm very glad that we did this first; it helped get a lay of the land. Pilot was great as well!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 06, 2026

Thanks so much for your review and your recommendation of my service, I am thrilled the trip came together so well.
All the best for your future travels with Kimkim!

We were able to focus on the fun part of trip planning and leave the logistics to the professionals.
New Zealand | Nov 13 - Nov 29, 2025

Kimberly
Kimberly M.
Denver, CO | Reviewed on Dec 31, 2025
We really enjoy planning trips and were not sure about using a travel service, but our experience with KimKim and our local specialist, Michelle, exceeded our expectations. Our New Zealand trip was a great mix of culture/ tourist sights, activities, beautiful views and off the beaten path places. Michelle helped us to narrow down our itinerary to better match our schedule and allow us to fully enjoy each location. She changed things around for us many times before we settled on the final... Read more

We really enjoy planning trips and were not sure about using a travel service, but our experience with KimKim and our local specialist, Michelle, exceeded our expectations. Our New Zealand trip was a great mix of culture/ tourist sights, activities, beautiful views and off the beaten path places. Michelle helped us to narrow down our itinerary to better match our schedule and allow us to fully enjoy each location. She changed things around for us many times before we settled on the final itinerary. We had to make an adjustment to the itinerary due to a forest fire and Michelle called us as soon as we arrived in Auckland to advise us and help us to figure out an alternate plan.

All of the accommodations were either unique boutique stays or had amazing views, and in many cases both. We traveled around quite a bit and were excited each time we got to a new hotel. There were many highlights to our trip, but some of our favorites: M Social in Auckland, E-Ride Waiheke, Black Swan Inn and Te Pa Tu Maori Cultural Experience in Rotorua, Mountain Bike Rotorua, cycling the Lake Dunstan Trail in Cambridge and the river trail in Taupo, staying at the Taima PurePod, Kinloch Lodge, Milford Sound cruise (overnight) and Cinema Suites in Te Anau. Having all of the transfers, accommodations, breakfasts and activities booked for us made a busy trip feel easy. We were able to focus on the fun part of trip planning and leave the logistics to the professionals.

Activity Review
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

This was one of the highlights of our trip - exceeded expectations. The cultural experience was interactive, food delicious and singing/dancing amazing. Highy recommend.

Quality of Experience
The people were passionate and involved the guests in the experience.
Food
Family style meal with a mix of guests to meet and lots of variety in the food. Delicious!
Guides, Drivers and Staff
The transport was a little long. The bus driver led a sing along to pass the time.
Transport
Pretty long bus ride. But the driver made it fun.
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 05, 2026

Thanks so much for your review and for taking the time to send me your further feedback on your experiences in New Zealand. You have taken home some amazing memories! I am glad you appreciated how much the local knowledge can add to your trip and I am sure you will be happy to work with Kimkim again for your future travels.

Great time in New Zealand!
New Zealand | Nov 12 - Nov 25, 2025

Shannon
Shannon R.
Los Angeles, CA | Reviewed on Dec 14, 2025
Overall, we had a great experience with the outings planned by our kimkim travel agent, Michelle. She gave some good insights that we would not have known about (like a marathon in Queenstown the original date we wanted to go). The accommodations were nice in Auckland and in Queenstown the views were amazing. We appreciate the help with planning out our trip. Read more

Overall, we had a great experience with the outings planned by our kimkim travel agent, Michelle. She gave some good insights that we would not have known about (like a marathon in Queenstown the original date we wanted to go). The accommodations were nice in Auckland and in Queenstown the views were amazing. We appreciate the help with planning out our trip.

Hotel Reviews
M Social
Auckland

Loved our view and the vibe in general here. Location was perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Auckland
Auckland

We had a great, quick stay here and would definitely consider staying here again!

Authenticity & Character
Location
Not a view like other places near the waterfront.
Staff
Cleanliness & Comfort
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 15, 2025

Thanks for the great review Shannon , it was a pleasure working with you on this trip and putting together time in New Zealand to fit around your other plans in Australia. The hotel with the great views in Queenstown was the Heritage in case anyone reading this was curious.
All the best!

Amazing!!
New Zealand | Nov 23 - Dec 5, 2025

E
Emily H.
Ashburn, VA | Reviewed on Dec 08, 2025

We are so lucky to have found Michelle! We had the most incredible trip to New Zealand and everything was perfect. We had beautiful hotels, fun activities, and lots of support along the way. The Queenstown Park Boutique Hotel, Fiordland Lodge, and Lakestone Lodge were the nicest hotels we've ever stayed in and the shotover jet in Queenstown, glow worms in Te Anu, and cruise on the Milford Sound were fabulous once-in-a-lifetime experiences. Thanks Michelle!

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 29, 2025

It was such a pleasure creating this trip for you Emily and thanks for your review.
All the best for your future travels!

Love the trip planned all the right activitie...
New Zealand | Dec 28 - Jan 7, 2025

T
Talia S.
Los Angeles, CA | Reviewed on Dec 04, 2025

Love the trip planned all the right activities. Wish she was a bit more communicative about her travels when she wasn’t going to respond and make sure we had someone to communicate with but she planned a great trip with great activities

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 04, 2025

Thanks so much for taking the time to post your review of your New Zealand vacation. Happy future travels!

Michelle Deserves at least 6 Stars Trip
New Zealand | Nov 18 - Nov 30, 2025

K
kevin c.
Chicago, IL | Reviewed on Dec 01, 2025
Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth...
Read more

Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth was terrific too. We wound up with three breakfasts basically and barely recovered before they fed us lunch. The scenery was awe inspiring and the audio tour pretty good if a bit long near the end. Rental Car is pretty cool.
Probably the best part of the trip so far has been Selwyn and Elizabeth at the Awatuna Lodge. We ate dinner there the first night and it was so good we did again the second. I doubt you'll find a better restaurant meal anywhere. They sat with us both nights for Cocktail hour and have super interesting pasts. The view from their place is beautiful overlooking a wild beach.
The bike ride was pretty spectacular, especially going through the rain forest. It was a bit more challenging than expected. The distance is deceiving. The elevation changes are pretty big so we had to walk the bikes some and go really slow on the steeper downhills. Also, a bit rougher. Great experience, but at the upper bound of our abilities. "easy" apparently has different definition in NZ!
Drive to Franz Joseph was a bit of an adventure because we left some stuff in a closet at Awatuna and had to double back. No worries. Made our Kayak trip and enjoyed the guides and the lake.
Westwood Lodge is good, but nothing really can compare to Elizabeth and Selwyn.
We have gotten super lucky on the weather everywhere. Had a bit of rain to start our bike ride but that stopped after 2 hours and were fine. Yesterday it rained all day when we were driving but stopped as soon as we got to the Kayak site. We had one of the best days anyone could remember today for our Glacier hike. Heli Hike was a hit too. Everyone was great and hike itself just the right amount of challenge and time. It's just a unique experience.
Last, we have really enjoyed the people everywhere. NZ is a beautiful place filled with genuinely nice people. We've met more great people from the AU, Britian, and for some reason, tons of Dutch!
We'll check in later as we head into our next adventures.
Kevin and Marge
Michelle, just wanted to let you know the rest of the trip has gone smashingly well. Wanaka was so interesting, and you were right about the 4-wheel drive adventure. We had 5+ hours with a native Kiwi and learned everything about your country. The Alpine Resort Wanaka accommodations were our least favorite of the 4. Not a good walk to town and we had a couple of minor issues with the unit we had. It is a great place for folks who have kids though. For us the more intimate setting of a B&B is best. Which brings us to our second favorite stop the Monte Cristo. What a treat. The staff was fantastic, the wine tasting really fun and the location is beautiful. The two bike rides out of Clyde were fun but pretty challenging. Especially the one around the lake. E bikes were a must. We would never have made it pedaling. The track is pretty challenging, and we got to experience lovely 75KMH NZ winds. We were fine if not a bit tired. The second day ride was the opposite. Flat to downhill the whole way with a huge tail wind. Very different landscape. I would recommend both trips just let folks know it will be challenging.
The fly-cruise-fly was also another unbelievable experience. We got lucky that they had a lot of rain before we came so the waterfalls were spectacular. The flights were a lot of fun too especially with Ben our pilot looking like our son in law.
We're in Queeenstown now staying at spectacular place, the Queenstown Park Boutique. People are just as nice as all the other places and it's a great location.
Thank you again for an outstanding trip. We love your country and your people.
Cheers
Kevin and Marge

Hotel Reviews
Awatuna Homestead
Hokitika

Awatuna Homestead, which you referred to as the Sunset Lodge, was absolutely spectacular. The location is breathtaking, right on the beach, and the accommodations are very intimate with just four rooms. The hosts were delightful and provided outstanding meals; we even chose to dine with them twice, which was unplanned. Their cocktail hour for guests was a wonderful way to meet new people and add to the experience. I would highly recommend this place.

Alpine Resort Wanaka
Wanaka

Our stay in Wanaka at Alpine Resort Wanaka was probably our least favorite. The condo had several minor issues, and apparently they were under new management, which may have caused some of the hiccups we experienced. While it might be a good fit for families due to amenities like the pool, the location was not ideal for us. Walking into town was not convenient, making us feel it lacked the personal touch we received elsewhere.

Westwood Lodge
Franz Josef Glacier

Westwood Lodge in Franz Josef Glacier was good. It's more of a ski lodge type setting, which gives it a less personal feel compared to smaller lodgings but it's still very good. We had a satisfactory experience there with no major concerns. It fits well with the vibe of the area and offers a comfortable stay.

Monte Christo Winery
Clyde

Accommodations are 5 star, the staff were spectacular and the view even better it that is possible. Location was perfect for our access to our bike rides. We would highly recommend Monte Christo to anyone staying in the region.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lake Dunstan Cycle Trail (from Clyde)
Lake Dunstan Cycle Trail (from Clyde)
New Zealand

The Lake Dunstan Cycle Trail from Clyde was quite challenging, although we were given ebikes to help. The scenery was beautiful, with some high winds on our ride making it even more of a challenge. It's definitely not the casual ride we expected and should be noted for its difficulty, maybe even compared to the Midwest landscapes. We witnessed an accident which highlighted the need for caution.

Wild Hills 4WD Safari tour
Wild Hills 4WD Safari tour
New Zealand

Michelle recommended the Wild Hills 4WD Safari tour, and I was so glad I took her advice. It turned out to be a personal tour with a lifelong New Zealander who shared an incredible wealth of knowledge about the area. The scenery was stunning, and the personal nature of the tour made it a standout experience. Driving around a sheep and cattle farm while learning about the local geography and history was unforgettable.

Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)

Fly Cruise Fly’s scenic flight from Queenstown to Milford Sound was truly spectacular. We were fortunate with the timing, arriving after rains that made the waterfalls along the sound particularly beautiful. The whole experience was breathtaking and one that I would enthusiastically recommend to anyone visiting New Zealand.

Otago Cycling Trail from Clyde
Otago Cycling Trail from Clyde
Clyde

The Otago Cycling Trail from Clyde was a really enjoyable ride, mostly downhill and along old railroad tracks, making it the easiest bike trip out of the ones we did. I'd recommend it especially with an ebike for ease, though it's manageable without one. The scenery is stunning and provides a relaxed ride through beautiful landscapes.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 11, 2025

Thanks so much for taking the time to provide such a detailed review of your time in New Zealand and I am thrilled to hear you had such an outstanding trip. It also warms my heart to hear that you love our country and people, we do have some of the friendliest people in the world and we really enjoy when visitors notice and appreciate this. Happy future travels!

Fantastic New Zealand South Island itinerary planned by Michelle at Once Upon a Trip!
New Zealand | Nov 3 - Nov 23, 2025

Charles
Charles H.
Chicago, IL | Reviewed on Nov 30, 2025
Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand! Read more

Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand!

Hotel Reviews
Queenstown Park Boutique Hotel
Queenstown

Where one night in Queenstown is enough, this is the place to stay! Welcoming staff, great happy hour, wonderful rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fiordland Jewel
Milford Sound

Cruising Milford Sound and staying onboard this ship was fantastic! Captain Jack is an amazing host. We were guests during a torrential rainstorm and the waterfalls were unbelievable! Kayaking was really fun, even in the rain and cold! A great time!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Mayfair
Christchurch

A little outside the entertainment and shopping district. Nice otherwise.

Authenticity & Character
Cozy
Location
Staff
Cleanliness & Comfort
Monte Christo Winery
Clyde

What a great experience! The chalets were very, very nice! The wine tasting terrific, and in room breakfasts really nice. Cycling the 40km Dunstan Lake Trail was the best activity of our trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Awaroa Lodge
Abel Tasman National Park

Great experience to stay at this lodge in the NP. Unique experience to arrive and depart by water taxi. Loved the food too! Our 15km hike through forests and beaches was exhilarating. Could have stayed longer! This is a favorite of our trip!

Authenticity & Character
In the Forrest by the sea.
Location
Staff
Cleanliness & Comfort
Rimu Lodge
Ruatapu

Sue Ellen is a terrific host at this special lodge! Her happy hour and breakfasts were fantastic. The lodge is beautiful, has great views of the Hokitika River, and is luxurious. Our 50km cycle on the Western Track was so much fun!! Hokitika is one of our favorite beach towns! So original!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Westwood Lodge
Franz Josef Glacier

Rooms were a bit dark and not comfortable.

Authenticity & Character
Cleanliness, decor, and staff cheerfulness.
Location
Staff
Cleanliness & Comfort
Edgewater Wanaka
Lake Wānaka

Great hotel/lodge! Rooms a bit spartan, but the common areas, bar, and patio were exceptional. The jet boat on the river and the 4wd on the nearby livestock station made for an exciting and informative day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prospect Lodge
Te Anau

Joan and Ross have an amazing lodge! What a special experience Prospect Lodge is. Only two guest rooms makes this unique. The breakfasts were the best ever! The view of Lake Te Anau and the mountains is Georgeous! Rooms are first class! Our 15km heli-hike on the Kepler Track was unbelievable fun. Seeing the glow worms in the cave was the most unique experience and great fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Rakiura Stewart Island (Hananui)
Christchurch

This was one of the most unique experiences we ever had! The Pure Pod was spectacular and the provided food excellent! Stewart Island is a special place! We loved our 20km hike to Prince William hut. Enjoying a clear night and the southern sky from the pod is breathtaking!

Location
Staff
Great food prep and spotlessly clean pod.
Cleanliness & Comfort
Hotel St Clair
Dunedin

The right place to be in Dunedin! Beach. Surfers, and great evening fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montreal
Christchurch

We loved staying at the Montreal! Close to the entertainment section of Christchurch and spacious rooms. We saw the best of Christchurch from this welcoming hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jet boat and wilderness walk
Jet boat and wilderness walk
New Zealand

Our jet boat captain Ben was so much fun! But he was also very knowledgeable and made this a really enjoyable experience. Loved learning about the beech forests!

Quality of Experience
Guides, Drivers and Staff
Transport
Wild Hills 4WD Safari tour
Wild Hills 4WD Safari tour
New Zealand

Chris was our 4wd guide and did a great job teaching us about the station (farm) operations. Fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Dunstan Cycle Trail (from Clyde)
Lake Dunstan Cycle Trail (from Clyde)
New Zealand

This was the best cycle adventure we could have imagined! Challenging and beautiful. Of course we were on standard bikes!

Quality of Experience
Transport
Heli Hike Kepler track from Te Anau
Heli Hike Kepler track from Te Anau
Te Anau

Absolutely great hike! We had 100km wind and driving rain shortly after being let off the heli! Wow! Such beautiful views at the top, and great forests on the way down.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

Really fun experience! The caves are spectacular to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound overnight Cruise - Fiordland Jewel
Milford Sound overnight Cruise - Fiordland Jewel
New Zealand

This is must do in when travelling NZ! We lucked out with a rainstorm during our first day creating hundreds of waterfalls. Captain Jack was terrific!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yellow-eyed penguins
Yellow-eyed penguins
Dunedin

We enjoyed learning about the penguins and walking the track. Absolute beauty! Great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Nov 30, 2025

Kia Ora and thanks so much for your review and the honest ratings of the accommodation. You certainly covered some ground didn't you! I am glad we were able to step in and make those late adjustments to the start of the trip, I think that is definately a part of the service that you get with a travel agent that is not appreciated until the time comes that you need it. Happy future travels with Kimkim!

Fiji Vacation October 2025
Fiji | Oct 15 - Oct 24, 2025

Allen
Allen M.
Atlanta, GA | Reviewed on Nov 01, 2025
We had a wonderful trip, and Michelle planned the trip well. As for payment options with Kimkim, you should have an electronic check option. Paying for the whole trip was difficult with only credit cards. Someone at South Seas should have reiterated that they would take us to Sofitel. We spent several moments figuring out how to get there. The other transfers did work well. In an afterthought, we don’t think checking into the Raddison Blu a day early was not necessary. We do wish... Read more

We had a wonderful trip, and Michelle planned the trip well. As for payment options with Kimkim, you should have an electronic check option. Paying for the whole trip was difficult with only credit cards.

Someone at South Seas should have reiterated that they would take us to Sofitel. We spent several moments figuring out how to get there. The other transfers did work well. In an afterthought, we don’t think checking into the Raddison Blu a day early was not necessary.

We do wish kimkim could have booked our flights, we had some difficulties due to our experience level and our payment options for the whole trip. Overall thoughts:

Tokoriki was an awesome experience, it felt like family.
Raddison blu was a good hotel.
Sofitel was wonderful with good restaurants.
Michelle did great, we did wish for a little bit more to do schedule wise.

Allen & Zekiye

Hotel Reviews
Tokoriki Island Resort - Adults only
Tokoriki Island

Tokoriki Island Resort was absolutely wonderful. It was perfect for an adult vacation, which is exactly what we were looking for. The highlight was definitely the outdoor shower – such a unique experience! The Island felt genuinely Fijian and offered a real escape from our everyday life. The staff were amazing, making us feel very welcome. It was like a fancy island experience. The only downside was feeling a bit isolated after a few days, but that’s the charm of a secluded resort. Overall, it made our trip really special.

Sofitel Fiji Resort And Spa -
Nadi

Sofitel Fiji Resort And Spa was a nice change of pace from the island resort. I enjoyed the variety of food, which was diverse and somewhat authentic, including some Indian dishes. It felt more versatile and had different types of activities which was refreshing after the more isolated island resort. However, despite being a nice location and having its merits, it did feel more like something we could find closer to home in terms of the environment.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Nov 06, 2025

Hi Allen and Zekiye and thanks so much for taking the time to review your recent Fiji trip. I am so pleased you loved Tokoriki Island which is a really special place and I knew you would have a memorable experience there. I will pass on your feedback about payments to Kimkim , I note there is an option already to pay for a trip by bank transfer instead of credit card.
All the best for your future travels with Kimkim and do look me up if New Zealand is on the bucket list!
Michelle

Our trip to New Zealand was absolutely amazi...
New Zealand | Oct 5 - Oct 21, 2025

N
Niranjan B.
India | Reviewed on Oct 28, 2025

Our trip to New Zealand was absolutely amazing. Thanks to Michelle!!
Every detail was thoughtfully planned and her recommendations were spot on. She was available throughout our trip for any questions , concerns or clarifications. Everything went smoothly, and we truly appreciate Michelle's attention detail and care. Highly recommend Kim Kim services to anyone looking for a worry-free travel experience.

Niranjan

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Oct 31, 2025

Thanks Niranjan, I really appreciate you taking the time to post this review that helps our future travelers to know they are in good hands! All the best for your next trip with Kimkim!