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Once Upon a Trip

As in country experts, our services ensure your vacation exceeds all your expectations.
We create tailor-made New Zealand tours. We know this country, these regions, and accommodations in a way that the internet won't allow you to. We specialize in custom New Zealand and South Pacific Island itineraries.

Our philosophy is to listen to your vacation dream and then using our first-hand experience of living and traveling all corners of New Zealand, to design the trip of a lifetime specifically for you. No two customers are alike so no two New Zealand vacations we create are alike.

Once Upon a Trip is part of the following groups: Fiji Travel Agents, New Zealand Travel Agents

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Recent Trip Reviews for Once Upon a Trip

Great time in New Zealand!
New Zealand | Nov 12 - Nov 25, 2025

Shannon
Shannon R.
Los Angeles, CA | Reviewed on Dec 14, 2025
Overall, we had a great experience with the outings planned by our kimkim travel agent, Michelle. She gave some good insights that we would not have known about (like a marathon in Queenstown the original date we wanted to go). The accommodations were nice in Auckland and in Queenstown the views were amazing. We appreciate the help with planning out our trip. Read more

Overall, we had a great experience with the outings planned by our kimkim travel agent, Michelle. She gave some good insights that we would not have known about (like a marathon in Queenstown the original date we wanted to go). The accommodations were nice in Auckland and in Queenstown the views were amazing. We appreciate the help with planning out our trip.

Hotel Reviews
M Social
Auckland

Loved our view and the vibe in general here. Location was perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Auckland
Auckland

We had a great, quick stay here and would definitely consider staying here again!

Authenticity & Character
Location
Not a view like other places near the waterfront.
Staff
Cleanliness & Comfort
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 15, 2025

Thanks for the great review Shannon , it was a pleasure working with you on this trip and putting together time in New Zealand to fit around your other plans in Australia. The hotel with the great views in Queenstown was the Heritage in case anyone reading this was curious.
All the best!

Very nice trip to New Zealand
New Zealand | Nov 18 - Dec 3, 2025

Zvonko
Zvonko D.
Slovenia | Reviewed on Dec 11, 2025
Our trip to New Zealand was a great success and this is the most important, far more than some difficulties during preparation phase. Good things first:
- Complete timing was good; we followed the schedule, attended all planned activities and we even added some additional ones.
- Hotels were all appropriate, the Lake Ohau Lodge was very different and somehow unique with their group dinner, but we enjoyed this one also
- All organized transportations were correct and timely
- Both...
Read more

Our trip to New Zealand was a great success and this is the most important, far more than some difficulties during preparation phase.

Good things first:
- Complete timing was good; we followed the schedule, attended all planned activities and we even added some additional ones.
- Hotels were all appropriate, the Lake Ohau Lodge was very different and somehow unique with their group dinner, but we enjoyed this one also
- All organized transportations were correct and timely
- Both rentacars were good and spacious; the roads on both islands are good without too much traffic, so I did not have problems driving on the left side
- Both organized walking tours were good, guides very professional and knowledgeable
- I like to specially mention Wine tour in Wellington, which was exceptional. We had great fun and we learned much more then just pure facts about wine and the region
- All included activities were good; our highlight activities were Tasman glacier cruise and Te Puia geysers in Rotorua.

In preparation phase we had to invest much more of our time as in any other of our previous Kimkim trips. Kathrin was always eager to help, but there were various reasons we had more problems than usual
- At very beginning we proposed to base our trip on one already prepared trip published on Kimkim but we ended up with fairly different final plan.
- This caused a lot of communication and modifications, and 12 hours’ time difference was the main reason that preparation took much longer than expected
- Some unfortunate mistakes happened during the preparation phase too, but as I said previously the important point is that we had very nice trip to New Zealand.

Best regards

Zvonko

Local specialist: Kathrin Gerstel
Kathrin
Kathrin Gerstel
Local specialist in New Zealand | Replied on Dec 12, 2025
Thank you very much for sharing your thoughtful review, Zvonko. I’m delighted to hear that your trip to New Zealand was such a success and that the itinerary, activities, accommodations, and logistics all came together so well. It’s wonderful to know how much you enjoyed the guided tours, the Wellington wine experience, and highlights like the Tasman Glacier cruise and Te Puia. I also appreciate you acknowledging the challenges during the planning phase. We didn’t have a long time to prepare... Read more

Thank you very much for sharing your thoughtful review, Zvonko. I’m delighted to hear that your trip to New Zealand was such a success and that the itinerary, activities, accommodations, and logistics all came together so well. It’s wonderful to know how much you enjoyed the guided tours, the Wellington wine experience, and highlights like the Tasman Glacier cruise and Te Puia.

I also appreciate you acknowledging the challenges during the planning phase. We didn’t have a long time to prepare for your trip, and I recognize that the time difference with you being in Europe, along with the adjustments needed to refine the itinerary, made the process more demanding than it should have been. I’m very glad that despite this, the final trip delivered the experience you hoped for and left you with great memories of New Zealand.

Amazing!!
New Zealand | Nov 23 - Dec 5, 2025

E
Emily H.
Ashburn, VA | Reviewed on Dec 08, 2025

We are so lucky to have found Michelle! We had the most incredible trip to New Zealand and everything was perfect. We had beautiful hotels, fun activities, and lots of support along the way. The Queenstown Park Boutique Hotel, Fiordland Lodge, and Lakestone Lodge were the nicest hotels we've ever stayed in and the shotover jet in Queenstown, glow worms in Te Anu, and cruise on the Milford Sound were fabulous once-in-a-lifetime experiences. Thanks Michelle!

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 15, 2025

It was such a pleasure creating this trip for you Emily and thanks for your review.
All the best for your future travels!

Love the trip planned all the right activitie...
New Zealand | Dec 28 - Jan 7, 2025

T
Talia S.
Los Angeles, CA | Reviewed on Dec 04, 2025

Love the trip planned all the right activities. Wish she was a bit more communicative about her travels when she wasn’t going to respond and make sure we had someone to communicate with but she planned a great trip with great activities

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 04, 2025

Thanks so much for taking the time to post your review of your New Zealand vacation. Happy future travels!

Amazing trip to New Zealand with Monika's help from Kimkim
New Zealand | Nov 21 - Nov 30, 2025

M
Mafalda R.
San Jose, CA | Reviewed on Dec 02, 2025
we had the most amazing time during our trip to New Zeleand. Monika was of great help! Not only she gave us really good recommendations of places to visit and experiences , but she was also extremely helpful in accommodating changes along the way. Highly recommend this platform and Monika! Read more

we had the most amazing time during our trip to New Zeleand. Monika was of great help! Not only she gave us really good recommendations of places to visit and experiences , but she was also extremely helpful in accommodating changes along the way. Highly recommend this platform and Monika!

Activity Reviews
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Overnight Cruise (Real NZ) on Navigator or Wanderer
Doubtful Sound Overnight Cruise (Real NZ) on Navigator or Wanderer
New Zealand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Dec 04, 2025

Dear Mafalda! Thank you so much for your lovely words! I’m really happy to hear you had such an amazing time in New Zealand. It was a pleasure helping you, and I’m always here if you ever plan to come back. 💛✈️Warm regards, Monika

Michelle Deserves at least 6 Stars Trip
New Zealand | Nov 18 - Nov 30, 2025

K
kevin c.
Chicago, IL | Reviewed on Dec 01, 2025
Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth...
Read more

Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth was terrific too. We wound up with three breakfasts basically and barely recovered before they fed us lunch. The scenery was awe inspiring and the audio tour pretty good if a bit long near the end. Rental Car is pretty cool.
Probably the best part of the trip so far has been Selwyn and Elizabeth at the Awatuna Lodge. We ate dinner there the first night and it was so good we did again the second. I doubt you'll find a better restaurant meal anywhere. They sat with us both nights for Cocktail hour and have super interesting pasts. The view from their place is beautiful overlooking a wild beach.
The bike ride was pretty spectacular, especially going through the rain forest. It was a bit more challenging than expected. The distance is deceiving. The elevation changes are pretty big so we had to walk the bikes some and go really slow on the steeper downhills. Also, a bit rougher. Great experience, but at the upper bound of our abilities. "easy" apparently has different definition in NZ!
Drive to Franz Joseph was a bit of an adventure because we left some stuff in a closet at Awatuna and had to double back. No worries. Made our Kayak trip and enjoyed the guides and the lake.
Westwood Lodge is good, but nothing really can compare to Elizabeth and Selwyn.
We have gotten super lucky on the weather everywhere. Had a bit of rain to start our bike ride but that stopped after 2 hours and were fine. Yesterday it rained all day when we were driving but stopped as soon as we got to the Kayak site. We had one of the best days anyone could remember today for our Glacier hike. Heli Hike was a hit too. Everyone was great and hike itself just the right amount of challenge and time. It's just a unique experience.
Last, we have really enjoyed the people everywhere. NZ is a beautiful place filled with genuinely nice people. We've met more great people from the AU, Britian, and for some reason, tons of Dutch!
We'll check in later as we head into our next adventures.
Kevin and Marge
Michelle, just wanted to let you know the rest of the trip has gone smashingly well. Wanaka was so interesting, and you were right about the 4-wheel drive adventure. We had 5+ hours with a native Kiwi and learned everything about your country. The Alpine Resort Wanaka accommodations were our least favorite of the 4. Not a good walk to town and we had a couple of minor issues with the unit we had. It is a great place for folks who have kids though. For us the more intimate setting of a B&B is best. Which brings us to our second favorite stop the Monte Cristo. What a treat. The staff was fantastic, the wine tasting really fun and the location is beautiful. The two bike rides out of Clyde were fun but pretty challenging. Especially the one around the lake. E bikes were a must. We would never have made it pedaling. The track is pretty challenging, and we got to experience lovely 75KMH NZ winds. We were fine if not a bit tired. The second day ride was the opposite. Flat to downhill the whole way with a huge tail wind. Very different landscape. I would recommend both trips just let folks know it will be challenging.
The fly-cruise-fly was also another unbelievable experience. We got lucky that they had a lot of rain before we came so the waterfalls were spectacular. The flights were a lot of fun too especially with Ben our pilot looking like our son in law.
We're in Queeenstown now staying at spectacular place, the Queenstown Park Boutique. People are just as nice as all the other places and it's a great location.
Thank you again for an outstanding trip. We love your country and your people.
Cheers
Kevin and Marge

Hotel Reviews
Awatuna Homestead
Hokitika

Awatuna Homestead, which you referred to as the Sunset Lodge, was absolutely spectacular. The location is breathtaking, right on the beach, and the accommodations are very intimate with just four rooms. The hosts were delightful and provided outstanding meals; we even chose to dine with them twice, which was unplanned. Their cocktail hour for guests was a wonderful way to meet new people and add to the experience. I would highly recommend this place.

Alpine Resort Wanaka
Wanaka

Our stay in Wanaka at Alpine Resort Wanaka was probably our least favorite. The condo had several minor issues, and apparently they were under new management, which may have caused some of the hiccups we experienced. While it might be a good fit for families due to amenities like the pool, the location was not ideal for us. Walking into town was not convenient, making us feel it lacked the personal touch we received elsewhere.

Westwood Lodge
Franz Josef Glacier

Westwood Lodge in Franz Josef Glacier was good. It's more of a ski lodge type setting, which gives it a less personal feel compared to smaller lodgings but it's still very good. We had a satisfactory experience there with no major concerns. It fits well with the vibe of the area and offers a comfortable stay.

Monte Christo Winery
Clyde

Accommodations are 5 star, the staff were spectacular and the view even better it that is possible. Location was perfect for our access to our bike rides. We would highly recommend Monte Christo to anyone staying in the region.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lake Dunstan Cycle Trail (from Clyde)
Lake Dunstan Cycle Trail (from Clyde)
New Zealand

The Lake Dunstan Cycle Trail from Clyde was quite challenging, although we were given ebikes to help. The scenery was beautiful, with some high winds on our ride making it even more of a challenge. It's definitely not the casual ride we expected and should be noted for its difficulty, maybe even compared to the Midwest landscapes. We witnessed an accident which highlighted the need for caution.

Wild Hills 4WD Safari tour
Wild Hills 4WD Safari tour
New Zealand

Michelle recommended the Wild Hills 4WD Safari tour, and I was so glad I took her advice. It turned out to be a personal tour with a lifelong New Zealander who shared an incredible wealth of knowledge about the area. The scenery was stunning, and the personal nature of the tour made it a standout experience. Driving around a sheep and cattle farm while learning about the local geography and history was unforgettable.

Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)

Fly Cruise Fly’s scenic flight from Queenstown to Milford Sound was truly spectacular. We were fortunate with the timing, arriving after rains that made the waterfalls along the sound particularly beautiful. The whole experience was breathtaking and one that I would enthusiastically recommend to anyone visiting New Zealand.

Otago Cycling Trail from Clyde
Otago Cycling Trail from Clyde
Clyde

The Otago Cycling Trail from Clyde was a really enjoyable ride, mostly downhill and along old railroad tracks, making it the easiest bike trip out of the ones we did. I'd recommend it especially with an ebike for ease, though it's manageable without one. The scenery is stunning and provides a relaxed ride through beautiful landscapes.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 11, 2025

Thanks so much for taking the time to provide such a detailed review of your time in New Zealand and I am thrilled to hear you had such an outstanding trip. It also warms my heart to hear that you love our country and people, we do have some of the friendliest people in the world and we really enjoy when visitors notice and appreciate this. Happy future travels!

Fantastic New Zealand South Island itinerary planned by Michelle at Once Upon a Trip!
New Zealand | Nov 3 - Nov 23, 2025

Charles
Charles H.
Chicago, IL | Reviewed on Nov 30, 2025
Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand! Read more

Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand!

Hotel Reviews
Queenstown Park Boutique Hotel
Queenstown

Where one night in Queenstown is enough, this is the place to stay! Welcoming staff, great happy hour, wonderful rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fiordland Jewel
Milford Sound

Cruising Milford Sound and staying onboard this ship was fantastic! Captain Jack is an amazing host. We were guests during a torrential rainstorm and the waterfalls were unbelievable! Kayaking was really fun, even in the rain and cold! A great time!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Mayfair
Christchurch

A little outside the entertainment and shopping district. Nice otherwise.

Authenticity & Character
Cozy
Location
Staff
Cleanliness & Comfort
Monte Christo Winery
Clyde

What a great experience! The chalets were very, very nice! The wine tasting terrific, and in room breakfasts really nice. Cycling the 40km Dunstan Lake Trail was the best activity of our trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Awaroa Lodge
Abel Tasman National Park

Great experience to stay at this lodge in the NP. Unique experience to arrive and depart by water taxi. Loved the food too! Our 15km hike through forests and beaches was exhilarating. Could have stayed longer! This is a favorite of our trip!

Authenticity & Character
In the Forrest by the sea.
Location
Staff
Cleanliness & Comfort
Rimu Lodge
Ruatapu

Sue Ellen is a terrific host at this special lodge! Her happy hour and breakfasts were fantastic. The lodge is beautiful, has great views of the Hokitika River, and is luxurious. Our 50km cycle on the Western Track was so much fun!! Hokitika is one of our favorite beach towns! So original!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Westwood Lodge
Franz Josef Glacier

Rooms were a bit dark and not comfortable.

Authenticity & Character
Cleanliness, decor, and staff cheerfulness.
Location
Staff
Cleanliness & Comfort
Edgewater Wanaka
Lake Wānaka

Great hotel/lodge! Rooms a bit spartan, but the common areas, bar, and patio were exceptional. The jet boat on the river and the 4wd on the nearby livestock station made for an exciting and informative day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prospect Lodge
Te Anau

Joan and Ross have an amazing lodge! What a special experience Prospect Lodge is. Only two guest rooms makes this unique. The breakfasts were the best ever! The view of Lake Te Anau and the mountains is Georgeous! Rooms are first class! Our 15km heli-hike on the Kepler Track was unbelievable fun. Seeing the glow worms in the cave was the most unique experience and great fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Rakiura Stewart Island (Hananui)
Christchurch

This was one of the most unique experiences we ever had! The Pure Pod was spectacular and the provided food excellent! Stewart Island is a special place! We loved our 20km hike to Prince William hut. Enjoying a clear night and the southern sky from the pod is breathtaking!

Location
Staff
Great food prep and spotlessly clean pod.
Cleanliness & Comfort
Hotel St Clair
Dunedin

The right place to be in Dunedin! Beach. Surfers, and great evening fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montreal
Christchurch

We loved staying at the Montreal! Close to the entertainment section of Christchurch and spacious rooms. We saw the best of Christchurch from this welcoming hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jet boat and wilderness walk
Jet boat and wilderness walk
New Zealand

Our jet boat captain Ben was so much fun! But he was also very knowledgeable and made this a really enjoyable experience. Loved learning about the beech forests!

Quality of Experience
Guides, Drivers and Staff
Transport
Wild Hills 4WD Safari tour
Wild Hills 4WD Safari tour
New Zealand

Chris was our 4wd guide and did a great job teaching us about the station (farm) operations. Fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Dunstan Cycle Trail (from Clyde)
Lake Dunstan Cycle Trail (from Clyde)
New Zealand

This was the best cycle adventure we could have imagined! Challenging and beautiful. Of course we were on standard bikes!

Quality of Experience
Transport
Heli Hike Kepler track from Te Anau
Heli Hike Kepler track from Te Anau
Te Anau

Absolutely great hike! We had 100km wind and driving rain shortly after being let off the heli! Wow! Such beautiful views at the top, and great forests on the way down.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

Really fun experience! The caves are spectacular to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound overnight Cruise - Fiordland Jewel
Milford Sound overnight Cruise - Fiordland Jewel
New Zealand

This is must do in when travelling NZ! We lucked out with a rainstorm during our first day creating hundreds of waterfalls. Captain Jack was terrific!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yellow-eyed penguins
Yellow-eyed penguins
Dunedin

We enjoyed learning about the penguins and walking the track. Absolute beauty! Great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Nov 30, 2025

Kia Ora and thanks so much for your review and the honest ratings of the accommodation. You certainly covered some ground didn't you! I am glad we were able to step in and make those late adjustments to the start of the trip, I think that is definately a part of the service that you get with a travel agent that is not appreciated until the time comes that you need it. Happy future travels with Kimkim!

Monika made sure my New Zealand trip was wonderful
New Zealand | Nov 10 - Nov 23, 2025

S
Sharon C.
Denver, CO | Reviewed on Nov 27, 2025
Trusting Monika with my trip was the best decision I could have made, she was so helpful throughout the planning process and during the trip. She picked excellent excursions that we throughly enjoyed and made all the arrangements necessary for the trip to go so smoothly. The was wise enough to pick hotels that were in walking distance to great restaurants and activities and was very helpful in accommodating my travel partner, who had a lot of allergies. I would absolutely recommend her for... Read more

Trusting Monika with my trip was the best decision I could have made, she was so helpful throughout the planning process and during the trip. She picked excellent excursions that we throughly enjoyed and made all the arrangements necessary for the trip to go so smoothly. The was wise enough to pick hotels that were in walking distance to great restaurants and activities and was very helpful in accommodating my travel partner, who had a lot of allergies. I would absolutely recommend her for planning a trip to New Zealand.

Activity Reviews
Coach and Cruise to Milford Sound / Piopiotahi
Coach and Cruise to Milford Sound / Piopiotahi
Queenstown (NZ)

I wish I caught the name of our bus driver, he was so friendly and entertaining and took some great photos of me and my friend!

Quality of Experience
The views and the driver
Guides, Drivers and Staff
He was so friendly, funny and informative
Transport
The bus had some problems on the way back but that’s not anyone’s fault
Christchurch Tramway Restaurant
Christchurch Tramway Restaurant
Christchurch

Excellent food and amazing service

Quality of Experience
The quality and food portions were excellent
Food
Guides, Drivers and Staff
The staff was so friendly and professional
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua

It was raining but that didn’t detract from the experience

Quality of Experience
Guides, Drivers and Staff
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Do not skip the experience, it's so educational, entertaining and the food was the best we had the entire trip!! The love, care and welcoming attitude that the performers have for visitors is unparalleled. The knowledge they provide leaves you deeply interested in Maori culture and the performances and food were excellent. The staff is so talented!! I would absolutely go back and do this again.

Quality of Experience
Food
best meal we had the whole trip
Guides, Drivers and Staff
Transport
Swim with dolphins
Swim with dolphins
New Zealand

I didn’t end up swimming and they arranged for us to take a boat ride instead where we still got to see dolphins

Glowworm Tour Nocturnal Adventure
Glowworm Tour Nocturnal Adventure
Rotorua

Stephen was incredible. His knowledge of the landscape and local flare and fauna was top notch. We had an absolutely incredible time and he takes beautiful pictures if you at a waterfall that he promptly emailed to us the next morning, do not miss this!!

Quality of Experience
you are in a small group and it does not feel touristy or commercial, its intimate and fun
Guides, Drivers and Staff
Stephen is an incredible tour guide, he's is so knowledgable and respects the environment and his patrons
Transport
he took us to see the sunset, looking over the lake before we went to see the glowworms
Skydive Taupo Tandem 12000 feet
Skydive Taupo Tandem 12000 feet
New Zealand

Staff was friendly and knowledgeable

Quality of Experience
Guides, Drivers and Staff
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Nov 30, 2025

Thank you so much, Sharon and Kristy. It was such a pleasure planning this journey with you both, and I’m so happy to hear you enjoyed the excursions, loved the locations of the hotels, and felt well-looked-after throughout the trip. I’m especially glad we could find great options that suited all the allergy needs while still keeping everything fun and effortless.
Warm regards from New Zealand ! Monika

I broke my foot the second day of our trip. M...
New Zealand | Oct 19 - Oct 27, 2025

Heather
Heather S.
Chicago, IL | Reviewed on Nov 09, 2025
I broke my foot the second day of our trip. Monika was able to get me an appointment in less than an hour at a location within a couple of blocks of where we were and make last minute adjustments to our itinerary for accessibility and one cancellation with an alternative option. We still had an amazing trip. We are already discussing another to catch what we missed! She was always friendly, available, personable, and full of good tips and advice on making the most of our time while not over... Read more

I broke my foot the second day of our trip. Monika was able to get me an appointment in less than an hour at a location within a couple of blocks of where we were and make last minute adjustments to our itinerary for accessibility and one cancellation with an alternative option. We still had an amazing trip. We are already discussing another to catch what we missed! She was always friendly, available, personable, and full of good tips and advice on making the most of our time while not over doing it.

Hotel Reviews
Rendezvous Heritage Hotel Auckland
Auckland
Authenticity & Character
Location
Very centrally located.
Staff
Front desk staff was great.
Cleanliness & Comfort
Regent of Rotorua
Rotorua

The restaurant menu seemed a bit overpriced. The portion sizes were small, somewhat bland, and not very filling. The restaurant experience was a bit awkward due to staff behavior. Housekeeping staff was very pleasant and accommodating.

Authenticity & Character
Location
Staff
Front desk staff and housekeeping were wonderful. We felt as if we had committed a social or cultural faux pa when dining in the restaurant, though we were unsure of what we may have done.
Cleanliness & Comfort
Naumi Hotel Wellington
6141

The decor was very odd and not to our taste. We were provided an accessible room, but had to move a heavy couch to make a viable pathway to the bathroom for me on my crutches. The hotel restaurant menu was very limited and not to our palette preferences.

Authenticity & Character
Lots of character- but not our vibe. Some of the color and pattern choices in the lobby, hallways, elevator, and our room were disorienting and frankly painful to the eyes.
Location
The parking garage was too small for their clientele- there were not enough spaces to accommodate us the first night.
Staff
Depending on who was working the counter, sometimes they were helpful and other times seemed bothered by being asked questions.
Cleanliness & Comfort
Tongariro Suites
Horopito

The hosts were very attentive and friendly. The food was fantastic and the opportunity to mingle with other guests was lovely. The view was spectacular!

Authenticity & Character
Location
A little out of the way, but worth it.
Staff
Cleanliness & Comfort
Villa Walton
Richmond Downs

Sue was amazing and coincidentally the other couple who was staying there at the same time also went to Hobbiton and we had wonderful conversation at a fantastic breakfast with fruits from Sue’s orchard. Picturesque grounds and comfortable accommodations. Also, Ted was a highlight. Would be happy to return.

Authenticity & Character
The grounds - beautiful landscaping and fragrant wisteria at the front door.
Location
Proximity to Hobbiton and local cuisine.
Staff
Sue (and her dog Ted)
Cleanliness & Comfort
Activity Reviews
Wellington - Full day Lord of the Rings location tour
Wellington - Full day Lord of the Rings location tour
Wellington

We were pleasantly surprised to find out this was a private tour.

Quality of Experience
Guides, Drivers and Staff
Dean was absolutely amazing. He was friendly, personable and was completely dedicated to making sure we experienced what we came for. He had the ability to guide the tour while also letting us weigh in on what was important to us to see.
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

As near an experience of full cultural immersion as can be accomplished by a tourist.

Quality of Experience
Food
All of it! The singing at the end was a phenomenal moment of connection for all.
Guides, Drivers and Staff
Transport
Glowworm Kayak Tour
Glowworm Kayak Tour
Rotorua
Quality of Experience
Guides, Drivers and Staff
Jason was an awesome guide! He was passionate about every part of the tour and was very accepting of those who may be less accustomed to being on the water or in caves at night, as well as those needing additional accommodation for physical limitations.
Transport
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua
Quality of Experience
Guides, Drivers and Staff
 All Blacks Experience
All Blacks Experience
Auckland
Quality of Experience
Guides, Drivers and Staff
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Nov 10, 2025

Dear Heather and Chuck,

Thank you so much for your kind words! I’m so sorry again that your trip started off with that unexpected injury, but I’m really glad we were able to make things work smoothly and that you still had such a wonderful experience.

It truly means a lot to hear that you enjoyed your time in New Zealand despite the setback — and I love that you’re already thinking about coming back to see the parts you missed! I’d be delighted to help you plan the next adventure when the time comes.

Wishing you a speedy recovery and a great rest of the week!

Warm regards,
Monika

Storm warning! Not what we planned but turned out better.
New Zealand | Oct 18 - Oct 30, 2025

M
Mark W.
Seattle, WA | Reviewed on Nov 09, 2025
Our trip to New Zealand was incredible and memorable. First, the uncontrolled bad. Our trip coincided with a storm of the century. About half of our excursions had to be cancelled due to high winds on the South Island (100 mph). Second, the good. Those things that we were able to do were excellent. Because of the weather difficulty, our specialist Kathrin worked extra hard to rebook and adjust things on the fly. The ability to pivot and do other activities made it such that we were... Read more

Our trip to New Zealand was incredible and memorable. First, the uncontrolled bad. Our trip coincided with a storm of the century. About half of our excursions had to be cancelled due to high winds on the South Island (100 mph). Second, the good. Those things that we were able to do were excellent. Because of the weather difficulty, our specialist Kathrin worked extra hard to rebook and adjust things on the fly. The ability to pivot and do other activities made it such that we were able to have an extraordinary experience.

If you are considering a trip to NZ in the future, give them a call. They will help you put together a great trip and, from our experience, will be there to back you up in case something goes wrong.

Thank you KimKim team for making our trip excellent.

Local specialist: Kathrin Gerstel
Kathrin
Kathrin Gerstel
Local specialist in New Zealand | Replied on Nov 10, 2025

Thank you Mark, for your amazing review!
With the unplanned adventures, I am so happy that you loved your trip and our assistance made your vacation so much easier to enjoy!