New Zealand Travel Agents

A 3.5 review would be more accurate to be honest. The hotel is well located and the rooms are very spacious and quiet, but the quality of the stay varies a lot based on the side of the building and the floor the room is on. Our room was unfortunately on the ground floor and directly facing the road which wasn't great. A room higher up in the building and on the other side of the building would probably have made a big difference. The room lacked a bit of character - the lighting was pretty agressive and the decoration pretty much inexistent. We were also disappointed by the "cleaning" done daily. We weren't expected a full cleaning of the room but on certain days we questioned whether room service even came (it had, but had barely done any cleaning).

Our driver/guide Junior was amazing - extremely knowledgable, funny, he made sure we had the very best experience.

Our pilot was wonderfuf, very nice, and the alpine landing was unreal.

Nice hotel. Rooms were clean and modern looking. We were able to fit a family of 5 in 2 rooms with beds for everyone. It was in a convenient location.

In a great location that’s convenient to activities and food. Very comfortable for a family of 5. The kitchen and living room made the unit very spacious. Our room had a washer/dryer combo that was nice except the dryer didn’t really work. The hotel did offer 2 washers & dryers on the grounds for free which was helpful.

We stayed in their newer apartments. It offered plenty of room for a family of 5. The kitchen made it easy to have breakfast in the unit before heading out for activities. It was close to a lot of restaurants and a short 10min walk to the waterfront. My only complaint is their tiny garage under the apartments. It was VERY difficult to maneuver a minivan into the parking spot especially when more cars were there.

Absolutely scary but absolutely breathtaking at the same time. The staff were all friendly and supportive.

Our ride was clean and just what we needed. Our original flight had been cancelled but when I called and let the travel company know we were assured our driver would still meet us. James was there with a sign and was very helpful with history of Christchurch and things we should see.

The food was really good and was a unique activity. It was dark when we did the tour so it might be something better to do in the spring and summer so you can get a better feel for Christchurch. Our kids were a little bored and not a huge fan of the food but my husband and I enjoyed it.

We did the 3 hour trek. Hannah was a great guide and the horses were very well trained. The scenery was amazing. For someone who has never been on a horse the 1 hour river trek would have been more than enough. We also went up into the mountains and while the views were amazing I was petrified! One of my kids panicked and Hannah was very patient and helped lead her horse until her husband could pick my daughter up. One of my daughters, who is a horse lover, was in heaven with the trek.

My kids loved this place. The tubing was a lot of fun. A school trip was there on the day we visited but the staff changed our tubing time to avoid the big group. The staff on the ice rink were very helpful. The staff at the tubing hill gave us different suggestions for tubing to make it more fun. And the hot pools were so nice after skating and tubing.

Amazing. We saw the Milky Way and numerous constellations. Our younger teens were bored but my husband and I loved it. It’s something I would do again. It was a cold night when we did it and the staff at the observatory had extra jackets for everyone to wear.

The boat ride was nice across the lake. The dinner was delicious and there was plenty of food. Even the kids found food to enjoy and eat. The show was very entertaining. It was a nice break from high energy activities.

We did the Arrowtown trail. We weren’t sure what to expect but the trail was very easy to follow. The path was a little muddy but that’s to be expected with the weather. We used E-bikes but the trail we did would have been easily done with a regular trail bike. I would love to return and do more rides. It was great that there was a dedicated bike trail and we were only on (quiet) local roads for a short time.

Breathtaking!

BBQ Lunch was great- so many options and loved some of the unique offerings. The farm setting is just quaint and beautiful!