Vicky Steinhardt

Vicky did an excellent job with the excursions and details of our trip. We gave her a wish list of what we wanted to see and she fulfilled it beautifully. She was always very responsive with any inquiries we made and addressed them immediately. She placed us in accommodations that were lovely and centrally located which enabled us to spend more time on our daily outings, not having to worry about transportation from place to place. I would definitely work with Vicky on any return trip to Australia!

Fabulous hotels, and expert selection of tours and itineraries. This was my first trip on KimKim as the main client, And my specialist Vicky in Australia did not disappoint. She selected superb lodgings in the best locations. She arranged top quality tours to match our interests. We had such confidence in her choices And it felt like she was with us on our trip, Even though of course we never met in person.

The other measure of a travel agent is response to last minute issues, and once again Vicky came through in a superlative fashion. Our trip plan included an all day rainforest tour in our third City, Brisbane, and by that time in the trip we just wanted to tour on our own. So I messaged Vicky, and she took care of that cancellation for us along with a refund. Much appreciated, and we were able to have a day that suited interests in town.

Everything Vicky arranged happened exactly as we planned And we will certainly recommend her and the Kim Kim team to our friends, and We will use Kim Kim, again when we need this kind of individualized travel planning.

Hotel Reviews

Shangri-La Sydney

The Rocks

The view of the harbor and Opera House was a highlight of the trip. Terrific location in the rocks historical district.

Location

Cleanliness & Comfort

Peppers Beach Club

Port Douglas

One step out our door was a freshwater white sand Beach, which was the perfect place to relax after a day of touring.

Location

Walkable to town and the 4 Mile Beach.

Cleanliness & Comfort

Royal on the Park

Brisbane

We love the retro vintage decor, but the main star is the location across the street from the botanic garden.

Authenticity & Character

Mid-Century modern furnishings in excellent condition.

Location

Cleanliness & Comfort

Our agent booked us a spa suite which included a full living room with a view of the park, in addition to a spa tub room, plus our regular hotel bedroom.

Activity Reviews

Ultimate Brisbane Walking Tour

Brisbane

Local sauce is the new kid on the block and they try harder. The staff reached out to us immediately upon booking, and before and after the trip, which gave us a lot of confidence in their organization. Excellent overview of historic Brisbane.

Quality of Experience

Guides, Drivers and Staff

Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney

Sydney

Our driver and guide, helder, was quite charming and informative. Loved the zoo and being out in the mountains for a brief hike.

Quality of Experience

Food

Nice for a box lunch.

Guides, Drivers and Staff

Transport

The Rocks Signature Walking Tour

Sydney

This tour gave us the history and orientation to Sydney. The guide was very informative and we could everything she said and ask questions. Excellent Start to our visit to Sydney.

Guides, Drivers and Staff

Sydney Opera House Tour

Sydney

This is a must do for visitors to Sydney since we see it so much from the outside. It was really a thrill to be on the inside of this icon of the country.

Full-Day Daintree Adventure from Port Douglas

Port Douglas

Our guide Johnny was a long-time local who was greeted personally at every stop, And his commentary about life in tropical Queensland was very informative. The crocodile boat ride with Ernie allowed us to meet the real crocodile Hunter of Australia. You won't believe how big those male Crocs can be, from a safe distance across the river, of course.

Quality of Experience

Food

Pre-Ordered plated lunch an optional ice cream stop.

Guides, Drivers and Staff

Transport

Outer Barrier Reef from Reef Marina - Port Douglas

Port Douglas

Visiting The reef was Tom's bucket list And this tour brought us right out to the reef For the full experience. The boat ride is 90 minutes each way. I took my seasick medicine before departure each way which was a good thing. The staff used the time time of the journey out to The reef briefing Everyone on the many activities available. I am a very anxious snorkeler and they had so many expert staff members available at each step of the suiting up. I'm so glad I had that experience. However, the real way to see what's under the water is the semi-submersible which I rode twice.

Quality of Experience

Food

Full buffet lunch.

Guides, Drivers and Staff

Transport

Everything was perfect! Our trip was better than we hoped. The choice of activities, the pace and the advice suited us perfectly.

Thank you very much to Vicky who was very available before and during our trip

Our guide Vicky did an in credible job and was always washing our trip , weather and. Other developments. We could not had had a better trip and service

Thank you Vicky for planning the perfect Queenstown vacation. We only wish we had more time in New Zealand.
The Queenstown Park Boutique Hotel was lovely. The room was spacious and cozy. They have a happy hour in the lobby from 6-7 pm. Local wine, beer and appetizers, all complimentary. It was a nice way to meet fellow travelers. The breakfast that was included was five star! I had the Mushroom Eggs Benedict two of the days, and fresh squeezed orange juice!
The Milford Sound trip was a highlight! Stunning! The small group coach on the way to the sound gave us a very personalized tour of the New Zealand countryside. Our guide knew all about the the native plants and birds. She was exceptional. The boat ride around the sound was beautiful! We saw huge waterfalls, seals, penguins and dolphins. The flight back to Queenstown was an unexpected treat! The up close view of the glacier and the snow covered mountains would amaze anyone. We spent a day hiking five plus hours on the Routeburn Track. The trail is one of the top hikes in the world. Again, Spectacular. We had another perfect guide. The Queenstown Boat Ride, BBQ dinner and Sheep herding and shearing show is a must do when you visit. The BBQ has local meats and fruits and vegetables. Everything was delicious.
Make sure you are hungry when you go.
My only Regret is that we didn't have more time! Thank you Vicky for planning the Ultimate Adventure!

Great booking tools from kimkim.com. Very quick courteous service from specialist Vicky throughout the process! Great support from her during our time in Australia. Very happy with the quality of the accommodations, tours, and events. Everything went punctually and smoothly. Highly recommend the sounds of silence dinner at Uluru. This was our first time using kimkim and won't be our last.

Hotel Reviews

Crystalbrook Riley

Cairns

Nice modern hotel, great location and view of the ocean

Authenticity & Character

Location

Close to ocean and restaurants

Staff

Cleanliness & Comfort

Sails In The Desert

Yulara

Easy transfer to/from airport. Very nice resort. Great view of Uluru!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Uluru Sounds of Silence Dinner

Uluru

Awesome view of Uluru during sunset and of the night sky. Food was very good. Great service.

Quality of Experience

Night sky in total darkness

Food

Guides, Drivers and Staff

Transport

Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)

Australia

Was a bucket list item for my wife. Lived up to her dreams.

Quality of Experience

Great snorkeling!

Guides, Drivers and Staff

Professional, courteous staff!

Transport

Premium Daintree & Cape Tribulation Day Tour

Australia

Quality of Experience

Guides, Drivers and Staff

Scott was a knowledgeable, humorous guide and very safe driver!

Transport

Comfortable

SEIT | ULURU experience

Uluru

Uluru is way bigger than you think. You don't appreciate it until you are standing next to it. Small group tour was intimate.

Quality of Experience

Small group size

Guides, Drivers and Staff

Dmitri was a courteous, conscientious guide

Transport

Panoramic Sydney Sights - Half Day Tour

Sydney

Great half-day tour to see the main sights. Just enough time to see it all. Great views.

Quality of Experience

Guides, Drivers and Staff

Guide was engaging and humorous

Transport

Sydney’s Hunter Valley Wine Tasting Tour

Sydney

Nice tour, just the two of us and driver/guide Paul

Quality of Experience

Nice variety of wineries to experience. Weather was outstanding.

Guides, Drivers and Staff

Paul was a great guide and very safe driver. Engaging conversations throughout the tour.

Transport

Vicky was wonderful to work with. She understood exactly the type of trip we were looking for and planned the perfect schedule for us. There was a small hiccup with one of the vendors and some of our plans had to be rescheduled but Vicky was extremely responsive and pragmatic in finding alternative options for us at lightning speed. We only had a few days to spend in New Zealand and Vicky made sure we could see as much of it as possible - we're very grateful and we can't wait to go back!

Hotel Review

Ramada Suites Queenstown

Queenstown

A 3.5 review would be more accurate to be honest. The hotel is well located and the rooms are very spacious and quiet, but the quality of the stay varies a lot based on the side of the building and the floor the room is on. Our room was unfortunately on the ground floor and directly facing the road which wasn't great. A room higher up in the building and on the other side of the building would probably have made a big difference. The room lacked a bit of character - the lighting was pretty agressive and the decoration pretty much inexistent. We were also disappointed by the "cleaning" done daily. We weren't expected a full cleaning of the room but on certain days we questioned whether room service even came (it had, but had barely done any cleaning).

Authenticity & Character

Location

Staff

3.5 would be more accurate

Cleanliness & Comfort

daily room service / cleaning. 3.5 would be more accurate

Activity Reviews

Milford Sound Coach & Nature Cruise from Queenstown with Fly Back

Queenstown (NZ)

Our driver/guide Junior was amazing - extremely knowledgable, funny, he made sure we had the very best experience.

Quality of Experience

Guides, Drivers and Staff

Transport

The Grand Circle Heli Experience

Queenstown (NZ)

Our pilot was wonderfuf, very nice, and the alpine landing was unreal.

Quality of Experience

Guides, Drivers and Staff

Transport

4WD & Shotover Jet Combo - Essential Queenstown

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Mark on the Blue Mtn trip was awesome. Learned abut the forest and the mountains and the birds. Very knowledgeable.

“Georgous” on bridge climb in Sydney was great!

What can I say? Having Vicky help us plan this trip was one of the best decisions we made!
Not only did she save us hours (honestly, weeks) of research, but she also handled all the logistics, organized our schedule beautifully, and gave us access to her deep knowledge of the best experiences, places to stay, and ways to get around. Our itinerary was always up to date, easy to access online, and packed with thoughtful touches that made the trip smooth and stress-free.
It ended up being the trip of a lifetime—and I truly believe that was because of Vicky’s recommendations, planning, and support. She didn’t just help before we left; she was also there for us during the trip, quickly helping us adjust our plans when we needed to make changes and answering questions along the way. That kind of support made all the difference. I cannot recommend Vicky enough!

And a quick shoutout to KimKim: I’d never heard of it before, but I’m now a huge fan. The platform is so easy to use—it kept everything organized, made it simple to share feedback, and let us keep all our trip details in one place.

For those who’ve never used KimKim or worked with Vicky, here’s how our planning process went:
* We started with a live call where we shared our vision for the trip—dates, locations, ages of travelers, and the overall vibe we were hoping for.
* Vicky came back with a detailed itinerary (no small feat since ours was 21 days across 5 locations!), including activities and options for each stop.
* We reviewed her suggestions online of the activities, left comments and questions, and fine-tuned until it was exactly what we wanted.
* She found incredible accommodations that fit our group of 7so that we could stay in a room with a kitchen, etc.
* She managed all the tricky logistics: multiple flights, ferries, shuttles and connections we wouldn’t have figured out so easily on our own.
* About a week before departure, we had a final walk-through of the itinerary, which gave us a clear picture of what was ahead and got us even more excited.

Overall, Vicky made a potentially overwhelming trip not only possible but joyful to plan. I know I could never have organized it at this level on my own, and her help meant I could focus on the fun and excitement instead of the stress. If you’re thinking about planning a trip in Australia, do yourself a favor—work with Vicky. You’ll thank yourself later.

Hotel Reviews

The Sebel Quay West Suites

The Rocks

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Brisbane

Brisbane

Authenticity & Character

Location

It was easy to walk to our activities and close to restaurants. It was really difficult for the person dropping us off with our luggage though. The hotel has no space to unload.

Staff

Cleanliness & Comfort

Reef View Hotel

Whitsunday Islands, Queensland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

So much space, great views, loved the Terrace! Some of the rooms are a little dated (broken tiles in bathroom, knicks in the walls) but the layout, space and views definitely made up for it! Oh, it had a really small table so we were not able to eat in the room (just in case that is a must for someone else)

Mandalay Luxury Beachfront Apartments

Port Douglas

This location has very high highs (interior and layout of the space and level of quality) but some low points that are unfortunate. No on site dining, limited staff support, a bit far to walk to everything and no elevator (which is only troubling when you have a lot of luggage). If we stayed here again we would rent a car.

Authenticity & Character

Location

No dining in this location and closest place for coffee was a 7 min walk. 15-20 min walk to everything else and no free shuttle. I don't know if there is a closer place but a meal option would have been nice. For others you may want to rent a car.

Staff

Upon arrival, person at the desk shared that there was a shuttle but never shared there was a charge. We were not prepared to pay 8/pp each way! She also was not very helpful with questions and only available limited hours during the day.

Cleanliness & Comfort

The room was beautiful and very well laid out with lots of space. The nicest interior of the whole trip! The only reason for the lower score is that they do not have elevators so we had to carry a lot of luggage up three flights of stairs.

Activity Reviews

Sydney Sights 4 hours - Private Tour

Sydney

Loved seeing Bondi and the walk before to get to the beach was amazing! Van was comfortable and Craig shared good information about the city.

Quality of Experience

Guides, Drivers and Staff

Craig was limited in all that he could show us given the shortened time, but he did help us get to the Bridge Walk on time!

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Bridge Climb Summit

Sydney

One of our top experience of this whole trip! Highly recommend.

Quality of Experience

So well done - very professional and safe.

Guides, Drivers and Staff

Nicky was AMAZING!

Transport

Blue Mountains Full Day - Private Tour

Sydney

This was one of the best parts of the trip, due is major part to Mark, our guide! He was SOOOO friendly, knowledgeable and overall great human. He was one of our favorite people to meet and so glad we got to spend the day with him.

Quality of Experience

Guides, Drivers and Staff

Mark was truly the best! Highly recommend him! He was soooo knowledgeable and shared great history and stories. We learned the most from him!

Transport

Lone Pine Koala Sanctuary and Brisbane River Cruise

Brisbane

So glad we added this to the trip! This Sanctuary was so nice and the Koalas were the best!

Quality of Experience

Guides, Drivers and Staff

Transport

Port Stephens Whale Watching & 4WD Combo

Sydney

Whale Watching was very well done and the Sandboarding add on was great! We had trouble with the van quality and timing, which brought the rating down.

Quality of Experience

The Whale Watching was 5/5 but the overall drive, etc. was a 3/5. My kids said the sandboarding was one of their fav activities, but we only ended up getting 20 mins because of logistics.

Guides, Drivers and Staff

Jen was friendly but struggled. She couldn't find the Sandboarding location (it wasn't easily marked to her credit) but we went back to the same place three times before she asked for help, which made us late and we only got 20 mins of sandboarding. The Sandboarding was awesome but this very long drive with very stressful timing (almost missed the whale watching) made this day difficult.

Transport

Van was really tired and many of us got queasy on this drive because of how shaky the vehicle was. We also had lots of speed bumps which didn't help. We were in the car a very long time and it was in poor quality, so that made the overall experience poor.

Springbook & Tamborine Rainforest Tour

Brisbane

Quality of Experience

It was a lot of car driving and peculiar use of time. Like we drove through a neighborhood and stopped to look at kangaroos that were in someone's yard. Probably would not do this exact one again. The time in the village was too short to eat lunch and shop. The Glow Worm tour was cute and the natural bridge was amazing, but for all the driving and the wasted time, made the experience less than ideal.

Guides, Drivers and Staff

Transport

Large group of people and large van. Smooth ride but the group size and amount of time in certain places wasn't planned well.

Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes

Australia

One in a lifetime opportunity. So well done and amazing experience!

Quality of Experience

Guides, Drivers and Staff

Transport