Vicky Steinhardt

We had a terrific time in New Zealand recently and it was in large part to the arrangements that Vicky at KimKim made for us. She recommended and booked hotels in both Aukland and Queenstown; activities in both cities and worked with us to help us create the adventure we wanted in New Zealand. The hotels (Hotel Britomart in Aukland and Sofitel in Queenstown) were beautiful and catered to our every need. The staffs were attentive and engaging. Vicky planned a trip that allowed us time for curated activities but also time for us to explore and experience New Zealand. The Waiheke Island gourmet wine and food tour was everything we hoped it would be. We had a terrific time with guide Grant and small group of fellow travelers. The real surprise of the trip was how enjoyable the Milford Sound tour was. The views were amazing and Katy, the tour guide did a fantastic job explaining the region, the wildlife and the sights we saw. All around -- this New Zealand trip was an experience we will never forget. We are so grateful for Vicky's care and attention throughout the process. She even spent time with us just prior to travel to go over each day and last minute considerations and suggestions.

Hotel Review

The Hotel Britomart

Auckland

Perfect in every respect. Great staff, terrific room, great restaurant and in the very heart of city by the docks. Wonderful experience!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Milford Sound Scenic Tour & Cruise – Ex Queenstown

Queenstown (NZ)

Breathtaking views and scenery. Katy our guide and driver was exceptional.

Quality of Experience

Guides, Drivers and Staff

Katy was excellent -- knowledgeable and safe.

Transport

Large, Comfortable Mercedes Van w/Wi-Fi and comfortable seats.

Private Boutique Wine Tour

Queenstown (NZ)

Phil was a great guide. We enjoyed the day with him. We thoroughly enjoyed our lunch at the vineyard -- the views and ambiance as well as the amazing charcuterie platter that the winery prepared. The tastings were all good. The final tasting at Kinross with Brian was by far the best. Brian was skilled as well as knowledgable on the wine he was sharing.

Quality of Experience

Food

Excellent lunch at the winery's bistro.

Guides, Drivers and Staff

Transport

Waiheke Island - The Gourmet Food & Wine

Auckland

Exactly what we had in mind. Grant the guide was perfect for the role. The entire day flew by.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vicky helped us plan an awesome trip in Australia, matching our interests with amazing tours and fun, knowledgeable guides. All travel arrangements were booked and timely as well as comfortable and convenient accommodations. I highly recommend KimKim for your trip.

Hotel Review

Pullman Cairns International

Cairns

Beautiful hotel in convenient location in Cairns. Modern, clean rooms with great breakfast buffet.

Authenticity & Character

Colonial facade with beautiful marble and wood paneled lobby

Location

Staff

Cleanliness & Comfort

Activity Reviews

Uluru Sacred Sites, Sunset, BBQ and Star Talk

Uluru

Learned so much about Aboriginal culture and life, was an amazing tour. Don’t miss Uluru at sunset, truly magical.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Moore Reef and Fitzroy Island Full Day Tour

Cairns

Great way to see the Great Barrier Reef, especially if you want to snorkel in safe surroundings. Fun boat ride, great staff.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Blue Mountains Small Group Tour

Sydney

An amazing experience! The Blue Mountains are beautiful, our guide Mark was knowledgeable and his love of the country was evident.

Quality of Experience

Guides, Drivers and Staff

Premium Daintree & Cape Tribulation Day Tour

Australia

Jam packed full day trip from Cairns. Great way to see Mossman Gorge, Daintree Rain Forest and Cape Tribulation. Our guide Adrian H. was amazing and shared many stories to keep us entertained.

Quality of Experience

Food

Food stops tasty and plentiful food. No need for dinner .

Guides, Drivers and Staff

Transport

Some bumpy roads

Panoramic Sydney Sights - Half Day Tour

Sydney

Toured different neighborhoods in Sutter would never have visited on our own. Fun stop at Bondi Beach.

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Great tour of the Opera House, our guide was very knowledgeable about the history land construction.

Quality of Experience

Guides, Drivers and Staff

Vicky was extremely helpful and proactive at getting us the information we needed before and during the trip.

Activity Review

SEIT Uluru & BBQ Dinner

Uluru

We had a wonderful day touring Uluru and learning the history and significance of the people who have lived here.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vicky planned a wonderful trip for us. We had well appointed lodging and a good variety of activities.

Hotel Reviews

QT

Sydney

Great location and loved the quirky hotel that was once a theater. Giving 4 stars because they were delayed in responses to request for additional amenities such as a blanket and extra pillow. We’d definitely stay at this hotel again.

Authenticity & Character

Remnants of the old theater.

Location

In the heart of the CBD and next to the tram.

Staff

Very kind staff. It would be nice to have them ask how they could help, such dining recommendations and more information about the restaurants on site.

Cleanliness & Comfort

Adina Apartment Hotel Melbourne on Flinders

Melbourne, VIC

Great location and roomy space. We had trouble with the washer dryer unit. It ran all night and in the morning it still said 4 hours to go to finish. It never stopped even

Authenticity & Character

Nothing special regarding character but nearby a lot of character.

Location

Staff

Cleanliness & Comfort

The Hermitage Hotel

Mount Cook Village

Amazing view and lovely room.

Authenticity & Character

Location

Only one elevator functioning for a large hotel.

Staff

Cleanliness & Comfort

Adina Apartment Hotel Adelaide Treasury

Adelaide

Wonderful staff a comfortable room.

Authenticity & Character

Historic building, bedroom door was awkward.

Location

Close to the market

Staff

Helpful getting us an early breakfast due to an early activity.

Cleanliness & Comfort

Ramada Suites Queenstown

Queenstown

Short visit, not much to review

Authenticity & Character

Location

Big hill getting downtown.

Doubtful Sound Overnight Cruise - Real NZ Fiordland Navigator

Manapouri

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel St. Moritz

Queenstown

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Quest Cathedral Junction

Christchurch

Stained sofa seats

Authenticity & Character

No stained furniture! Also spill water and when wiped up you could see the dirty floor.

Location

Didn’t like the food coming into our room. Also no windows in the bedroom.

Staff

Not there for arrival and no outreach for things to do.

Cleanliness & Comfort

Warn and smelly

Regent of Rotorua

Rotorua

Decent hotel but nothing special

Authenticity & Character

Location

A better bar

Staff

Cleanliness & Comfort

The Hotel Britomart

Auckland

Wonderful room and location. The staff were very friendly and even came up to our room on arrival to show us how to use the smart features.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Awesome location and hotel!

Activity Reviews

Rotorua to Auckland via Hobbiton and Waitomo Caves

Rotorua

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

The F Factor Food Tour

Adelaide

Sweet guide but too many chocolate and nut stops.

Quality of Experience

More variety

Guides, Drivers and Staff

Panoramic Sydney Sights - Half Day Tour

Sydney

New Years Eve Sydney Harbour Cruise

Sydney

Kangaroo Island in a Day Tour from Adelaide

Adelaide

Great sites but too much butt time. Would’ve liked our lunch to know what we had ahead of us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sydney’s Hunter Valley Wine Tasting Tour

Sydney

Our guide was great. Would’ve liked our lunch spot preset up for us. The restaurants were busy so we only had one quick option.

Quality of Experience

Guides, Drivers and Staff

Transport

Taste the Barossa - Premium Day Tour: Small Group Tour

Adelaide

Queenstown to Mt Cook Tour (One-Way)

Queenstown (NZ)

Wish we were better informed on what stops we’d be making. Appreciated the guides who told us what to expect for the day.

Quality of Experience

Guides, Drivers and Staff

Transport

Phillip Island Penguin Parade Small Group Eco Tour

Melbourne

Loved this!! I wish we would’ve been told to dress warm.

Quality of Experience

Guides, Drivers and Staff

Transport

Luxe Bus Great Ocean Road with Wildlife Wonders

Melbourne

Loved this although we were cut short for fires.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Laneways of Melbourne

Melbourne

Wonderful tour. Would recommend doing this on day one.

Quality of Experience

Guides, Drivers and Staff

Foodie Discovery Walking Tour

Melbourne

Great variety of foods and fun guide. Loved it.

Quality of Experience

Food

Guides, Drivers and Staff

Doubtful Sound Overnight Cruise

Queenstown (NZ)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bike the Valley of the Vines from Arrowtown- Return Shuttle from Queenstown

Queenstown (NZ)

Love this ride and flexibility to stop when we wanted. Beautiful scenery and yummy wine.

Quality of Experience

Guides, Drivers and Staff

Transport

Glacier Explorers - The ultimate ice adventure in Aoraki/Mount Cook

Aoraki / Mount Cook Village

Quality of Experience

Guides, Drivers and Staff

Transport

Mt Cook to Christchurch 1 Way Tour (Small group)

Aoraki / Mount Cook Village

Would have liked more stops and more time off the bus.

Quality of Experience

Guides, Drivers and Staff

Transport

Christchurch to Kaikoura Whale Watching Day Tour

Christchurch

Saw a bit of the sperm whales. Videos were helpful too.

Te Puia - Te Pō combo (Te Rā Guided Experience + Indigenous Evening Experience)

Rotorua

A little long for the tour in the craft school.

Waiheke Island - The Gourmet Food & Wine

Auckland

Fun and beautiful tour. I would suggest a more neutral food than oysters.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We ha a wonderful time in Australia and New-Zeland. Vicky our specialist was wonderful. She helped us planning, she was available to answer our questions/help before and during our trip. We recommand her.

Hotel Reviews

The Sebel Quay West Suites

The Rocks

Wonderfull view on Sydney, exceptional location, comfort and spacious apt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sails In The Desert

Yulara

Clean. Basic

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Melbourne on Flinders

Melbourne, VIC

Location in front of train main station. Lots of noise all day. Apt old. The gym and the pool were closed. Service basic. Would have prefered the other Adina location in Melbourne

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Adelaide Treasury

Adelaide

Very good service, good location, nice apt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Colhurst House Bed and Breakfast

Mount Gambier

Very nice. Service poor. Very cold in the house

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Captain's at the Bay

Apollo Bay

OK for on the road

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Great Ocean Road Studios

Port Campbell

OK for on the road

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Swiss-Belsuites Victoria Park Auckland

Auckland

Very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Quest Cathedral Junction

Christchurch

Wonderfull location, comfort very good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Brisbane

Brisbane

Very good location, comfort, clean

Authenticity & Character

Location

Staff

Cleanliness & Comfort

On The Beach Noosa

Noosa Heads

Absolutly wonderfull ! Service, comfort, view and access on beach/ocean, breakfast every morning.

Authenticity & Character

Location

Fabulous

Staff

Everyday attention to our needs

Cleanliness & Comfort

Aloha Byron Bay

Byron Bay

Old, located far from center. Would not recommed

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rydges Port Macquarie

Port Macquarie

Excellent service, very good location, comfort

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Bondi

Bondi Beach

Good location, and service. Our apt would need a little refreshment. The pool was nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sydney Opera House Tour

Sydney

Very interesting, lots of history, very good guide

Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip

Uluru

Very good guide. Wonderfull to visit Uluru.

An amazing, enjoyable, exciting, and fun-filled trip to Australia, Tasmania, and New Zealand all arranged by our spectacular agent Vicky Steinhardt. She did an amazing job of setting an itinerary to meet all our requests. The pre-arranged tours were all first class and hit the major highlights of the places we visited. In addition, Vicky's suggestions of things to do and see in our free time, and restaurant recommendations, were spot on - plenty of variety. We were especially appreciative when she quickly and seamlessly made new flight arrangements due to a late cancellation by one airline, without interrupting our itinerary. If you want the best experience of Australia and New Zealand, all 4 of us highly recommend kimkim, and Vicky in particular.

Vicky was able to accommodate our ever changing schedule. We were so grateful.

We needed help to plan a trip to Australia and New Zealand in October through November 2025. We didn’t want a multi-city tour that would lock us into a fixed daily schedule, spending our entire vacation with the same dozen people. We had specific interests (animals, culture, museums) and were not interested in the outdoor sports and water activities that are so popular in both countries. KimKim was recommend to us by family members who had taken two successful trips with the help of their agents. Once we’d outlined what we had in mind, KimKim hooked us up with Vicky, their Australia-based agent, to help us work out the details.

Working with Vicky was easy, efficient, and even fun. We said where we wanted to go and what we wanted to see and when we needed free days to meet up with friends and family. She helped us shape the schedule, arranged all in-country flights and transportation, and tours she knew would be good fits for us. After about a month we had a plan that produced the trip of a lifetime! Once, when we had a problem (of our doing), Vicky jumped in immediately and resolved it for us in less than two hours. Hotel choices were excellent. Full- and half-day tours were led by experienced guides in clean, comfortable vehicles.

Our experience with KimKim was great. The KimKim website is easy to use and served as a great reference as we traveled. Vicky was a terrific agent who kept the ball rolling as we planned the trip together, patiently guiding us through all the details needed for an stress-free international trip.