Vio Travel

Great booking tools from kimkim.com. Very quick courteous service from specialist Vicky throughout the process! Great support from her during our time in Australia. Very happy with the quality of the accommodations, tours, and events. Everything went punctually and smoothly. Highly recommend the sounds of silence dinner at Uluru. This was our first time using kimkim and won't be our last.

Hotel Reviews

Crystalbrook Riley

Cairns

Nice modern hotel, great location and view of the ocean

Authenticity & Character

Location

Close to ocean and restaurants

Staff

Cleanliness & Comfort

Sails In The Desert

Yulara

Easy transfer to/from airport. Very nice resort. Great view of Uluru!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Uluru Sounds of Silence Dinner

Uluru

Awesome view of Uluru during sunset and of the night sky. Food was very good. Great service.

Quality of Experience

Night sky in total darkness

Food

Guides, Drivers and Staff

Transport

Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)

Australia

Was a bucket list item for my wife. Lived up to her dreams.

Quality of Experience

Great snorkeling!

Guides, Drivers and Staff

Professional, courteous staff!

Transport

Premium Daintree & Cape Tribulation Day Tour

Australia

Quality of Experience

Guides, Drivers and Staff

Scott was a knowledgeable, humorous guide and very safe driver!

Transport

Comfortable

SEIT | ULURU experience

Uluru

Uluru is way bigger than you think. You don't appreciate it until you are standing next to it. Small group tour was intimate.

Quality of Experience

Small group size

Guides, Drivers and Staff

Dmitri was a courteous, conscientious guide

Transport

Panoramic Sydney Sights - Half Day Tour

Sydney

Great half-day tour to see the main sights. Just enough time to see it all. Great views.

Quality of Experience

Guides, Drivers and Staff

Guide was engaging and humorous

Transport

Sydney’s Hunter Valley Wine Tasting Tour

Sydney

Nice tour, just the two of us and driver/guide Paul

Quality of Experience

Nice variety of wineries to experience. Weather was outstanding.

Guides, Drivers and Staff

Paul was a great guide and very safe driver. Engaging conversations throughout the tour.

Transport

Vicky was wonderful to work with. She understood exactly the type of trip we were looking for and planned the perfect schedule for us. There was a small hiccup with one of the vendors and some of our plans had to be rescheduled but Vicky was extremely responsive and pragmatic in finding alternative options for us at lightning speed. We only had a few days to spend in New Zealand and Vicky made sure we could see as much of it as possible - we're very grateful and we can't wait to go back!

Hotel Review

Ramada Suites Queenstown

Queenstown

A 3.5 review would be more accurate to be honest. The hotel is well located and the rooms are very spacious and quiet, but the quality of the stay varies a lot based on the side of the building and the floor the room is on. Our room was unfortunately on the ground floor and directly facing the road which wasn't great. A room higher up in the building and on the other side of the building would probably have made a big difference. The room lacked a bit of character - the lighting was pretty agressive and the decoration pretty much inexistent. We were also disappointed by the "cleaning" done daily. We weren't expected a full cleaning of the room but on certain days we questioned whether room service even came (it had, but had barely done any cleaning).

Authenticity & Character

Location

Staff

3.5 would be more accurate

Cleanliness & Comfort

daily room service / cleaning. 3.5 would be more accurate

Activity Reviews

Milford Sound Coach & Nature Cruise from Queenstown with Fly Back

Queenstown (NZ)

Our driver/guide Junior was amazing - extremely knowledgable, funny, he made sure we had the very best experience.

Quality of Experience

Guides, Drivers and Staff

Transport

The Grand Circle Heli Experience

Queenstown (NZ)

Our pilot was wonderfuf, very nice, and the alpine landing was unreal.

Quality of Experience

Guides, Drivers and Staff

Transport

4WD & Shotover Jet Combo - Essential Queenstown

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Leny was very helpful to customize and make MANY changes to our trip based on our requests.
Her team was also there during the actual trip to check up on us and help with any last minute needs.
I highly recommend her!

Hotel Reviews

Hotel Vista Tokyo Tsukiji

Good location Rooms are quite small.

Location

Staff

Cleanliness & Comfort

Shizutetsu Hotel Prezio Kyoto-Shijo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

hotel MONday Premium Ueno Okachimachi

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half Day Tokyo Tour with English Speaking Guide (Private)

Tokyo

Very nice and knowledgeable guide, but his accent in English made it a bit hard to understand him sometime

Quality of Experience

Guides, Drivers and Staff

Sushi Making Experience: Craft Authentic Sushi

Kyoto

Quality of Experience

Guides, Drivers and Staff

We had an amazing family trip to Japan. Leny and her team were wonderful to work with from beginning to end. We asked for her to cut the original cost in half, which she managed to do and still secure us a very nice itinerary and accommodations.

All of our planned activities as well as our self guided day suggestions were a great fit for our family. It was the best vacation we have ever had with our two teenagers, who are not always an easy age to travel with or keep engaged.

The night at the ryokan in Hokone was an unforgettable traditional Japanese experience. We also loved Hotel Brighton in Kyoto as we were able to rent bicycles from the hotel and enjoy Kyoto on bike.
We especially loved all of the animals we got to encounter while in Japan. The deer in Nara, the Monkeys at Arashiyama (Kyoto) and the Otters/owls/kapibara/meerkat at the “Cute otter cafe” in Tokyo. We also really enjoyed our ramen making class in Osaka as a family and our visit to TeamLabs in Tokyo.
A couple of items that weren’t on the itinerary that we loved was going to a Giants game in Tokyo, the Kyoto Railroad Museum, and visiting the Aquarium in Osaka.
Truly a trip of a lifetime. We will certainly be using KimKim and Leny’s services for traveling again in the future. It was our first time using a service like this and I can’t even begin to thank Leny and her team enough. They made our 2 weeks in Japan together go so smoothly. They were regularly checking in and reminding us of any updates and itinerary items. All of our documents were arranged and ready for us ahead of time and all worked as expected. This experience has changed how I will travel from now on.

Mark on the Blue Mtn trip was awesome. Learned abut the forest and the mountains and the birds. Very knowledgeable.

“Georgous” on bridge climb in Sydney was great!

What can I say? Having Vicky help us plan this trip was one of the best decisions we made!
Not only did she save us hours (honestly, weeks) of research, but she also handled all the logistics, organized our schedule beautifully, and gave us access to her deep knowledge of the best experiences, places to stay, and ways to get around. Our itinerary was always up to date, easy to access online, and packed with thoughtful touches that made the trip smooth and stress-free.
It ended up being the trip of a lifetime—and I truly believe that was because of Vicky’s recommendations, planning, and support. She didn’t just help before we left; she was also there for us during the trip, quickly helping us adjust our plans when we needed to make changes and answering questions along the way. That kind of support made all the difference. I cannot recommend Vicky enough!

And a quick shoutout to KimKim: I’d never heard of it before, but I’m now a huge fan. The platform is so easy to use—it kept everything organized, made it simple to share feedback, and let us keep all our trip details in one place.

For those who’ve never used KimKim or worked with Vicky, here’s how our planning process went:
* We started with a live call where we shared our vision for the trip—dates, locations, ages of travelers, and the overall vibe we were hoping for.
* Vicky came back with a detailed itinerary (no small feat since ours was 21 days across 5 locations!), including activities and options for each stop.
* We reviewed her suggestions online of the activities, left comments and questions, and fine-tuned until it was exactly what we wanted.
* She found incredible accommodations that fit our group of 7so that we could stay in a room with a kitchen, etc.
* She managed all the tricky logistics: multiple flights, ferries, shuttles and connections we wouldn’t have figured out so easily on our own.
* About a week before departure, we had a final walk-through of the itinerary, which gave us a clear picture of what was ahead and got us even more excited.

Overall, Vicky made a potentially overwhelming trip not only possible but joyful to plan. I know I could never have organized it at this level on my own, and her help meant I could focus on the fun and excitement instead of the stress. If you’re thinking about planning a trip in Australia, do yourself a favor—work with Vicky. You’ll thank yourself later.

Hotel Reviews

The Sebel Quay West Suites

The Rocks

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Brisbane

Brisbane

Authenticity & Character

Location

It was easy to walk to our activities and close to restaurants. It was really difficult for the person dropping us off with our luggage though. The hotel has no space to unload.

Staff

Cleanliness & Comfort

Reef View Hotel

Whitsunday Islands, Queensland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

So much space, great views, loved the Terrace! Some of the rooms are a little dated (broken tiles in bathroom, knicks in the walls) but the layout, space and views definitely made up for it! Oh, it had a really small table so we were not able to eat in the room (just in case that is a must for someone else)

Mandalay Luxury Beachfront Apartments

Port Douglas

This location has very high highs (interior and layout of the space and level of quality) but some low points that are unfortunate. No on site dining, limited staff support, a bit far to walk to everything and no elevator (which is only troubling when you have a lot of luggage). If we stayed here again we would rent a car.

Authenticity & Character

Location

No dining in this location and closest place for coffee was a 7 min walk. 15-20 min walk to everything else and no free shuttle. I don't know if there is a closer place but a meal option would have been nice. For others you may want to rent a car.

Staff

Upon arrival, person at the desk shared that there was a shuttle but never shared there was a charge. We were not prepared to pay 8/pp each way! She also was not very helpful with questions and only available limited hours during the day.

Cleanliness & Comfort

The room was beautiful and very well laid out with lots of space. The nicest interior of the whole trip! The only reason for the lower score is that they do not have elevators so we had to carry a lot of luggage up three flights of stairs.

Activity Reviews

Sydney Sights 4 hours - Private Tour

Sydney

Loved seeing Bondi and the walk before to get to the beach was amazing! Van was comfortable and Craig shared good information about the city.

Quality of Experience

Guides, Drivers and Staff

Craig was limited in all that he could show us given the shortened time, but he did help us get to the Bridge Walk on time!

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Bridge Climb Summit

Sydney

One of our top experience of this whole trip! Highly recommend.

Quality of Experience

So well done - very professional and safe.

Guides, Drivers and Staff

Nicky was AMAZING!

Transport

Blue Mountains Full Day - Private Tour

Sydney

This was one of the best parts of the trip, due is major part to Mark, our guide! He was SOOOO friendly, knowledgeable and overall great human. He was one of our favorite people to meet and so glad we got to spend the day with him.

Quality of Experience

Guides, Drivers and Staff

Mark was truly the best! Highly recommend him! He was soooo knowledgeable and shared great history and stories. We learned the most from him!

Transport

Lone Pine Koala Sanctuary and Brisbane River Cruise

Brisbane

So glad we added this to the trip! This Sanctuary was so nice and the Koalas were the best!

Quality of Experience

Guides, Drivers and Staff

Transport

Port Stephens Whale Watching & 4WD Combo

Sydney

Whale Watching was very well done and the Sandboarding add on was great! We had trouble with the van quality and timing, which brought the rating down.

Quality of Experience

The Whale Watching was 5/5 but the overall drive, etc. was a 3/5. My kids said the sandboarding was one of their fav activities, but we only ended up getting 20 mins because of logistics.

Guides, Drivers and Staff

Jen was friendly but struggled. She couldn't find the Sandboarding location (it wasn't easily marked to her credit) but we went back to the same place three times before she asked for help, which made us late and we only got 20 mins of sandboarding. The Sandboarding was awesome but this very long drive with very stressful timing (almost missed the whale watching) made this day difficult.

Transport

Van was really tired and many of us got queasy on this drive because of how shaky the vehicle was. We also had lots of speed bumps which didn't help. We were in the car a very long time and it was in poor quality, so that made the overall experience poor.

Springbook & Tamborine Rainforest Tour

Brisbane

Quality of Experience

It was a lot of car driving and peculiar use of time. Like we drove through a neighborhood and stopped to look at kangaroos that were in someone's yard. Probably would not do this exact one again. The time in the village was too short to eat lunch and shop. The Glow Worm tour was cute and the natural bridge was amazing, but for all the driving and the wasted time, made the experience less than ideal.

Guides, Drivers and Staff

Transport

Large group of people and large van. Smooth ride but the group size and amount of time in certain places wasn't planned well.

Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes

Australia

One in a lifetime opportunity. So well done and amazing experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Vicky planned an amazing trip for our family of four to Sydney,,Port Douglas and Melbourne. In Sydney, we thoroughly enjoyed the tour of the opera house, and the day-long private tour of the Blue Mountains. I had insisted on a whale watching tour, but because of the time of the year (late July) there were no whales about.
Port Douglas was memorable, with an amazing snorkeling experience at the Great Barrier Reef, and zip lining over the Daintree forest.
Melbourne was a beautiful city;,we thoroughly enjoyed the Ocean Road and the walking tour of the city.
Before the trip, Vicky was immensely responsive, crafting several excellent itineraries before we chose this one. She checked in just before the trip and was proactive and immensely responsive during the trip. All transfers and vendors were punctual and professional.

Hotel Reviews

Four Seasons Sydney

Sydney

The hotel is beautiful and ideally located within a short walk to the Rocks market and the Opera House. The rooms were very comfortable and a decent size. The staff or exceptional, professional, and responsive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Peppers Beach Club

Port Douglas

The rooms are extremely dated, and there is a wide disparity among them. The first room that was assigned to our children was below street level and had the odor of mold. Our room, which was on the third floor, was serviceable. The management did move the children’s room to one that was better after we complained. The property is adjacent to a trailer park and has seen better days. I will actively avoid this hotel if I visit again.

Authenticity & Character

Needs updates and mold treatment

Location

Close to restaurants and beach, but right adjacent to a trailer park

Staff

The management was rather inflexible when we requested our rooms to be changed.

Cleanliness & Comfort

Park Hyatt Melbourne

East Melbourne

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sydney Sights 4 hours - Private Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Port Stephens Whale Watching & 4WD Combo

Sydney

The vessel was small and the water was rough. Several individuals experienced violent sea sickness. There were no dolphins or whales. James, the guide who drove us was fantastic.

Quality of Experience

Guides, Drivers and Staff

Transport

Blue Mountains Full Day - Private Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)

Port Douglas

My kids truly enjoyed this experience. The koala interaction was particularly memorable. The mission of the sanctuary and their dedicated staff were inspiring.

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Tribulation & Ziplining: Ultimate Daintree

Port Douglas

This was our first time zip lining. The staff made it stress-free and enjoyable. The views were amazing.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Luxe Bus Great Ocean Road with Wildlife Wonders

Melbourne

Allan was our guide- he was entertaining, enthusiastic, and informative. The Landscape covered during this trip is truly spectacular..

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Outer Barrier Reef from Reef Marina - Port Douglas

Port Douglas

The boat was modern, well outfitted, and extremely comfortable.. the pontoon was incredible, on a day and the waters were rough, it was nice to step onto the stable pontoon. Our family has a range of skill levels and experience with snorkeling, and the friendly and professional staff made it a safe and enjoyable experience for all skill levels. This was the most memorable tour of our trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Laneways of Melbourne

Melbourne

Fan was outstanding- knowledgeable, enthusiastic and thoroughly engaging. He pointed out many hidden gems of the city and made outstanding restaurant recommendations. He has a deep knowledge of the cities history and presents it in an enjoyable fashion.

Quality of Experience

Guides, Drivers and Staff

Transport

Phillip Island Private Experience

Melbourne

The guide was outstanding and the vehicle was extremely comfortable. Phillips Island presents a spectacular landscape. It was great to see wallabies in the wild.As with all nature experiences, the penguin parade is highly unpredictable as to what one might see. The night we went, hardly any penguins came ashore.

Quality of Experience

Guides, Drivers and Staff

Transport

The whole trip was just out of the world. Places we saw were absolutely brilliant, accommodation was excellent plus facilities were great. Transfers were spot on and timely, flights were trouble free. All excursions were excellent and guides very knowledgeable and funny. The star of the trip was Vicky she was so helpful and even gave us reminders for trips and transfers and considering the holiday was a year in the planning she was so on the ball and helpful. Well done you.

Hotel Reviews

Quest St Kilda Road

Melbourne

Authenticity & Character

Modern and good facilities

Location

Good for parking reasonable price and handy for trams

Staff

So helpful and friendly

Cleanliness & Comfort

Mantra Esplanade

Cairns

Great location and rooms

Authenticity & Character

Location and staff

Location

Handy for the resort and supermarket and restaurants

Staff

Friendly and helpful

Cleanliness & Comfort

Had everything we needed

Desert Gardens Hotel

Yulara

Authenticity & Character

Total upgrade required especially for the price of the place

Location

Staff

Cleanliness & Comfort

A few more mod cons

Metro Advance Apartments & Hotel, Darwin

Darwin

Great location and comfortable

Authenticity & Character

Location

Handy for shops and restaurants and free buses

Staff

Cleanliness & Comfort

The Sebel Quay West Suites

The Rocks

Spot on location and great room and facilities

Authenticity & Character

Had a lovely refurbished room

Location

In the rocks area plenty to see and do lots of restaurants

Staff

Cleanliness & Comfort

Quest Melbourne Airport

Melbourne Airport

Basic cheap and cheerful

Authenticity & Character

Location

Typical airport accommodation all the local eateries close at the weekend had to use vending machines for food

Staff

Activity Reviews

Premium Daintree & Cape Tribulation Day Tour

Australia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uluru Sacred Sites, Sunset, BBQ and Star Talk

Uluru

Great trip and fabulous BBQs

Quality of Experience

Food

BBQ was delicious and plentiful as was the wine

Guides, Drivers and Staff

Knowledgeable

Transport

Comfortable and roomy

Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip

Uluru

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon & Evening Tour of Paronella Park (departing Cairns)

Australia

Quality of Experience

Guides, Drivers and Staff

Transport

O see

Moore Reef and Fitzroy Island Full Day Tour

Cairns

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Charles Darwin Cruise

Darwin

Just an ok trip food took ages to get and not very memorable could have given this a miss

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Litchfield National Park

Darwin

Great trip and fabulous and funny driver/guide Libby really made this trip

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Rocks Signature Walking Tour

Sydney

Good tour knowledgeable guide

Quality of Experience

Guides, Drivers and Staff

Sydney Opera House Tour

Sydney

Great tour but unfortunately couldn't take photos in the concert halls because of staff working

Quality of Experience

Guides, Drivers and Staff

Blue Mountains All-Inclusive Small Group Day Tour

Sydney

Fantastic day out, jay driver and guide very knowledgeable coach crowded and cramped

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Crowded and cramped

Vicky arranged an absolutely memorable trip for my family across Australia, New Zealand, and Fiji, and I can confidently say it was one of the most seamless and enriching travel experiences we’ve ever had.

From start to finish, everything was immaculately organised — from travel logistics to accommodation and local tours. Vicky’s thoughtful suggestions, attention to our preferences, and expert handling of travel considerations made the entire journey feel effortless. The way she managed the itinerary and costs without compromising on quality or comfort was nothing short of perfection.

We were able to explore all the key highlights — from the natural wonders of Uluru and the Great Barrier Reef to the scenic beauty of Queenstown and the serenity of Vomo Island in Fiji — each with fun, engaging, and informative guides who added so much value to our experience.

Thanks to Vicky, this wasn’t just a holiday; it was a journey we will remember for life. Her personal touch and dedication truly set her apart. Highly recommended!