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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Recent Trip Reviews for Vio Travel

Mark on the Blue Mtn trip was awesome. Learne...
Australia | Jul 21 - Aug 5, 2025

Daniel
Daniel S.
Dallas, TX | Reviewed on Aug 13, 2025

Mark on the Blue Mtn trip was awesome. Learned abut the forest and the mountains and the birds. Very knowledgeable.

“Georgous” on bridge climb in Sydney was great!

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 14, 2025

Thanks for your feedback Daniel. The guides make such a huge difference to the overall experience, I will ensure to feed this back to the teams.
Take Care and All the Best,
Vicky

Having Vicky help us plan this trip was one of the best decisions we made!
Australia | Jul 21 - Aug 5, 2025

Tiffany
Tiffany S.
Ashburn, VA | Reviewed on Aug 11, 2025
What can I say? Having Vicky help us plan this trip was one of the best decisions we made!
Not only did she save us hours (honestly, weeks) of research, but she also handled all the logistics, organized our schedule beautifully, and gave us access to her deep knowledge of the best experiences, places to stay, and ways to get around. Our itinerary was always up to date, easy to access online, and packed with thoughtful touches that made the trip smooth and stress-free.
It ended up being the...
Read more

What can I say? Having Vicky help us plan this trip was one of the best decisions we made!
Not only did she save us hours (honestly, weeks) of research, but she also handled all the logistics, organized our schedule beautifully, and gave us access to her deep knowledge of the best experiences, places to stay, and ways to get around. Our itinerary was always up to date, easy to access online, and packed with thoughtful touches that made the trip smooth and stress-free.
It ended up being the trip of a lifetime—and I truly believe that was because of Vicky’s recommendations, planning, and support. She didn’t just help before we left; she was also there for us during the trip, quickly helping us adjust our plans when we needed to make changes and answering questions along the way. That kind of support made all the difference. I cannot recommend Vicky enough!

And a quick shoutout to KimKim: I’d never heard of it before, but I’m now a huge fan. The platform is so easy to use—it kept everything organized, made it simple to share feedback, and let us keep all our trip details in one place.

For those who’ve never used KimKim or worked with Vicky, here’s how our planning process went:
* We started with a live call where we shared our vision for the trip—dates, locations, ages of travelers, and the overall vibe we were hoping for.
* Vicky came back with a detailed itinerary (no small feat since ours was 21 days across 5 locations!), including activities and options for each stop.
* We reviewed her suggestions online of the activities, left comments and questions, and fine-tuned until it was exactly what we wanted.
* She found incredible accommodations that fit our group of 7so that we could stay in a room with a kitchen, etc.
* She managed all the tricky logistics: multiple flights, ferries, shuttles and connections we wouldn’t have figured out so easily on our own.
* About a week before departure, we had a final walk-through of the itinerary, which gave us a clear picture of what was ahead and got us even more excited.

Overall, Vicky made a potentially overwhelming trip not only possible but joyful to plan. I know I could never have organized it at this level on my own, and her help meant I could focus on the fun and excitement instead of the stress. If you’re thinking about planning a trip in Australia, do yourself a favor—work with Vicky. You’ll thank yourself later.

Hotel Reviews
The Sebel Quay West Suites
The Rocks
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane
Authenticity & Character
Location
It was easy to walk to our activities and close to restaurants. It was really difficult for the person dropping us off with our luggage though. The hotel has no space to unload.
Staff
Cleanliness & Comfort
Reef View Hotel
Whitsunday Islands, Queensland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
So much space, great views, loved the Terrace! Some of the rooms are a little dated (broken tiles in bathroom, knicks in the walls) but the layout, space and views definitely made up for it! Oh, it had a really small table so we were not able to eat in the room (just in case that is a must for someone else)
Mandalay Luxury Beachfront Apartments
Port Douglas

This location has very high highs (interior and layout of the space and level of quality) but some low points that are unfortunate. No on site dining, limited staff support, a bit far to walk to everything and no elevator (which is only troubling when you have a lot of luggage). If we stayed here again we would rent a car.

Authenticity & Character
Location
No dining in this location and closest place for coffee was a 7 min walk. 15-20 min walk to everything else and no free shuttle. I don't know if there is a closer place but a meal option would have been nice. For others you may want to rent a car.
Staff
Upon arrival, person at the desk shared that there was a shuttle but never shared there was a charge. We were not prepared to pay 8/pp each way! She also was not very helpful with questions and only available limited hours during the day.
Cleanliness & Comfort
The room was beautiful and very well laid out with lots of space. The nicest interior of the whole trip! The only reason for the lower score is that they do not have elevators so we had to carry a lot of luggage up three flights of stairs.
Activity Reviews
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney

Loved seeing Bondi and the walk before to get to the beach was amazing! Van was comfortable and Craig shared good information about the city.

Quality of Experience
Guides, Drivers and Staff
Craig was limited in all that he could show us given the shortened time, but he did help us get to the Bridge Walk on time!
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

One of our top experience of this whole trip! Highly recommend.

Quality of Experience
So well done - very professional and safe.
Guides, Drivers and Staff
Nicky was AMAZING!
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

This was one of the best parts of the trip, due is major part to Mark, our guide! He was SOOOO friendly, knowledgeable and overall great human. He was one of our favorite people to meet and so glad we got to spend the day with him.

Quality of Experience
Guides, Drivers and Staff
Mark was truly the best! Highly recommend him! He was soooo knowledgeable and shared great history and stories. We learned the most from him!
Transport
Lone Pine Koala Sanctuary and Brisbane River Cruise
Lone Pine Koala Sanctuary and Brisbane River Cruise
Brisbane

So glad we added this to the trip! This Sanctuary was so nice and the Koalas were the best!

Quality of Experience
Guides, Drivers and Staff
Transport
Port Stephens Whale Watching & 4WD Combo
Port Stephens Whale Watching & 4WD Combo
Sydney

Whale Watching was very well done and the Sandboarding add on was great! We had trouble with the van quality and timing, which brought the rating down.

Quality of Experience
The Whale Watching was 5/5 but the overall drive, etc. was a 3/5. My kids said the sandboarding was one of their fav activities, but we only ended up getting 20 mins because of logistics.
Guides, Drivers and Staff
Jen was friendly but struggled. She couldn't find the Sandboarding location (it wasn't easily marked to her credit) but we went back to the same place three times before she asked for help, which made us late and we only got 20 mins of sandboarding. The Sandboarding was awesome but this very long drive with very stressful timing (almost missed the whale watching) made this day difficult.
Transport
Van was really tired and many of us got queasy on this drive because of how shaky the vehicle was. We also had lots of speed bumps which didn't help. We were in the car a very long time and it was in poor quality, so that made the overall experience poor.
Springbook & Tamborine Rainforest Tour
Springbook & Tamborine Rainforest Tour
Brisbane
Quality of Experience
It was a lot of car driving and peculiar use of time. Like we drove through a neighborhood and stopped to look at kangaroos that were in someone's yard. Probably would not do this exact one again. The time in the village was too short to eat lunch and shop. The Glow Worm tour was cute and the natural bridge was amazing, but for all the driving and the wasted time, made the experience less than ideal.
Guides, Drivers and Staff
Transport
Large group of people and large van. Smooth ride but the group size and amount of time in certain places wasn't planned well.
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Australia

One in a lifetime opportunity. So well done and amazing experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 11, 2025

Hi Tiffany,
Thank you so much for your detailed feedback! 😊 I’m so happy to hear your family’s trip to Australia was stress-free and filled with special moments. It was such a pleasure helping you create an itinerary that suited you all perfectly, and I’m so glad you’ve come away with memories to treasure for a lifetime. 🐨✈️
Thanks again for trusting me with your holiday plans.
Wishing you many more wonderful adventures ahead! 🌏
Vicky

Amazing trip
Australia | Jul 26 - Aug 6, 2025

Aamir
Aamir A.
Hanover, MD | Reviewed on Aug 10, 2025
Vicky planned an amazing trip for our family of four to Sydney,,Port Douglas and Melbourne. In Sydney, we thoroughly enjoyed the tour of the opera house, and the day-long private tour of the Blue Mountains. I had insisted on a whale watching tour, but because of the time of the year (late July) there were no whales about.
Port Douglas was memorable, with an amazing snorkeling experience at the Great Barrier Reef, and zip lining over the Daintree forest.
Melbourne was a beautiful city;,we...
Read more

Vicky planned an amazing trip for our family of four to Sydney,,Port Douglas and Melbourne. In Sydney, we thoroughly enjoyed the tour of the opera house, and the day-long private tour of the Blue Mountains. I had insisted on a whale watching tour, but because of the time of the year (late July) there were no whales about.
Port Douglas was memorable, with an amazing snorkeling experience at the Great Barrier Reef, and zip lining over the Daintree forest.
Melbourne was a beautiful city;,we thoroughly enjoyed the Ocean Road and the walking tour of the city.
Before the trip, Vicky was immensely responsive, crafting several excellent itineraries before we chose this one. She checked in just before the trip and was proactive and immensely responsive during the trip. All transfers and vendors were punctual and professional.

Hotel Reviews
Four Seasons Sydney
Sydney

The hotel is beautiful and ideally located within a short walk to the Rocks market and the Opera House. The rooms were very comfortable and a decent size. The staff or exceptional, professional, and responsive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Beach Club
Port Douglas

The rooms are extremely dated, and there is a wide disparity among them. The first room that was assigned to our children was below street level and had the odor of mold. Our room, which was on the third floor, was serviceable. The management did move the children’s room to one that was better after we complained. The property is adjacent to a trailer park and has seen better days. I will actively avoid this hotel if I visit again.

Authenticity & Character
Needs updates and mold treatment
Location
Close to restaurants and beach, but right adjacent to a trailer park
Staff
The management was rather inflexible when we requested our rooms to be changed.
Cleanliness & Comfort
Park Hyatt Melbourne
East Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Port Stephens Whale Watching & 4WD Combo
Port Stephens Whale Watching & 4WD Combo
Sydney

The vessel was small and the water was rough. Several individuals experienced violent sea sickness. There were no dolphins or whales. James, the guide who drove us was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Port Douglas

My kids truly enjoyed this experience. The koala interaction was particularly memorable. The mission of the sanctuary and their dedicated staff were inspiring.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Tribulation & Ziplining: Ultimate Daintree
Cape Tribulation & Ziplining: Ultimate Daintree
Port Douglas

This was our first time zip lining. The staff made it stress-free and enjoyable. The views were amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

Allan was our guide- he was entertaining, enthusiastic, and informative. The Landscape covered during this trip is truly spectacular..

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Outer Barrier Reef from Reef Marina - Port Douglas
Outer Barrier Reef from Reef Marina - Port Douglas
Port Douglas

The boat was modern, well outfitted, and extremely comfortable.. the pontoon was incredible, on a day and the waters were rough, it was nice to step onto the stable pontoon. Our family has a range of skill levels and experience with snorkeling, and the friendly and professional staff made it a safe and enjoyable experience for all skill levels. This was the most memorable tour of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne

Fan was outstanding- knowledgeable, enthusiastic and thoroughly engaging. He pointed out many hidden gems of the city and made outstanding restaurant recommendations. He has a deep knowledge of the cities history and presents it in an enjoyable fashion.

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Private Experience
Phillip Island Private Experience
Melbourne

The guide was outstanding and the vehicle was extremely comfortable. Phillips Island presents a spectacular landscape. It was great to see wallabies in the wild.As with all nature experiences, the penguin parade is highly unpredictable as to what one might see. The night we went, hardly any penguins came ashore.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 10, 2025

Hi Aamir
Thanks for your review. I am so glad you had an amazing adventure with your family. It was a pleasure helping you plan your trip and I appreciate your feedback.
Wishing you many more travel adventures ahead 🌏
Take Care and All the Best
Vicky

The trip of a lifetime, a bucket list come true.
Australia | Jun 30 - Jul 28, 2025

Jimmy
Jimmy O.
United Kingdom | Reviewed on Aug 04, 2025
The whole trip was just out of the world. Places we saw were absolutely brilliant, accommodation was excellent plus facilities were great. Transfers were spot on and timely, flights were trouble free. All excursions were excellent and guides very knowledgeable and funny. The star of the trip was Vicky she was so helpful and even gave us reminders for trips and transfers and considering the holiday was a year in the planning she was so on the ball and helpful. Well done you. Read more

The whole trip was just out of the world. Places we saw were absolutely brilliant, accommodation was excellent plus facilities were great. Transfers were spot on and timely, flights were trouble free. All excursions were excellent and guides very knowledgeable and funny. The star of the trip was Vicky she was so helpful and even gave us reminders for trips and transfers and considering the holiday was a year in the planning she was so on the ball and helpful. Well done you.

Hotel Reviews
Quest St Kilda Road
Melbourne
Authenticity & Character
Modern and good facilities
Location
Good for parking reasonable price and handy for trams
Staff
So helpful and friendly
Cleanliness & Comfort
Mantra Esplanade
Cairns

Great location and rooms

Authenticity & Character
Location and staff
Location
Handy for the resort and supermarket and restaurants
Staff
Friendly and helpful
Cleanliness & Comfort
Had everything we needed
Desert Gardens Hotel
Yulara
Authenticity & Character
Total upgrade required especially for the price of the place
Location
Staff
Cleanliness & Comfort
A few more mod cons
Metro Advance Apartments & Hotel, Darwin
Darwin

Great location and comfortable

Authenticity & Character
Location
Handy for shops and restaurants and free buses
Staff
Cleanliness & Comfort
The Sebel Quay West Suites
The Rocks

Spot on location and great room and facilities

Authenticity & Character
Had a lovely refurbished room
Location
In the rocks area plenty to see and do lots of restaurants
Staff
Cleanliness & Comfort
Quest Melbourne Airport
Melbourne Airport

Basic cheap and cheerful

Authenticity & Character
Location
Typical airport accommodation all the local eateries close at the weekend had to use vending machines for food
Staff
Activity Reviews
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru

Great trip and fabulous BBQs

Quality of Experience
Food
BBQ was delicious and plentiful as was the wine
Guides, Drivers and Staff
Knowledgeable
Transport
Comfortable and roomy
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
O see
Moore Reef and Fitzroy Island Full Day Tour
Moore Reef and Fitzroy Island Full Day Tour
Cairns
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charles Darwin Cruise
Darwin

Just an ok trip food took ages to get and not very memorable could have given this a miss

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Litchfield National Park
Litchfield National Park
Darwin

Great trip and fabulous and funny driver/guide Libby really made this trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Rocks Signature Walking Tour
The Rocks Signature Walking Tour
Sydney

Good tour knowledgeable guide

Quality of Experience
Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour but unfortunately couldn't take photos in the concert halls because of staff working

Quality of Experience
Guides, Drivers and Staff
Blue Mountains All-Inclusive Small Group Day Tour
Blue Mountains All-Inclusive Small Group Day Tour
Sydney

Fantastic day out, jay driver and guide very knowledgeable coach crowded and cramped

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Crowded and cramped
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 05, 2025

Thanks so much for your feedback Jimmy. It was a pleasure assisting you and Karen with your trip. I am so glad it was all you hoped it would be. Take care and All the Best,
Vicky

A Truly Unforgettable Journey – Thanks to Vicky!
Australia | Jul 4 - Aug 1, 2025

SJ
SJ T.
United Kingdom | Reviewed on Aug 02, 2025
Vicky arranged an absolutely memorable trip for my family across Australia, New Zealand, and Fiji, and I can confidently say it was one of the most seamless and enriching travel experiences we’ve ever had. From start to finish, everything was immaculately organised — from travel logistics to accommodation and local tours. Vicky’s thoughtful suggestions, attention to our preferences, and expert handling of travel considerations made the entire journey feel effortless. The way she managed... Read more

Vicky arranged an absolutely memorable trip for my family across Australia, New Zealand, and Fiji, and I can confidently say it was one of the most seamless and enriching travel experiences we’ve ever had.

From start to finish, everything was immaculately organised — from travel logistics to accommodation and local tours. Vicky’s thoughtful suggestions, attention to our preferences, and expert handling of travel considerations made the entire journey feel effortless. The way she managed the itinerary and costs without compromising on quality or comfort was nothing short of perfection.

We were able to explore all the key highlights — from the natural wonders of Uluru and the Great Barrier Reef to the scenic beauty of Queenstown and the serenity of Vomo Island in Fiji — each with fun, engaging, and informative guides who added so much value to our experience.

Thanks to Vicky, this wasn’t just a holiday; it was a journey we will remember for life. Her personal touch and dedication truly set her apart. Highly recommended!

Hotel Review
Vomo Island Resort

Paradise

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 02, 2025
Hi SJ
Thank you so much for your incredibly kind words! It was such a pleasure to plan this special journey for your family, and I’m absolutely thrilled to hear it was such a seamless and enriching experience for you all. It was a dream itinerary!
I’m so glad the itinerary flowed smoothly and that the guides, experiences, and accommodations all hit the mark. It means a lot to know that the personal touches and planning helped make it feel effortless on your end — that’s always the... Read more

Hi SJ
Thank you so much for your incredibly kind words! It was such a pleasure to plan this special journey for your family, and I’m absolutely thrilled to hear it was such a seamless and enriching experience for you all. It was a dream itinerary!

I’m so glad the itinerary flowed smoothly and that the guides, experiences, and accommodations all hit the mark. It means a lot to know that the personal touches and planning helped make it feel effortless on your end — that’s always the goal!

Thank you again for trusting me with your family's adventure. It was an honour to be a part of such a memorable trip!

Warmest regards,
Vicky 🌏✨

Unforgettable Australian Adventure with my granddaughter!!!
Australia | Jul 20 - Jul 31, 2025

Nancy
Nancy W.
Portland, OR | Reviewed on Aug 02, 2025
My 13 year old granddaughter and I returned 2 days ago from a once in a lifetime trip that Vicky orchestrated for us in Australia. We started our trip in Sydney, then Cairns and finished in Melbourne. Each of our destinations were unique and magical in their own way. In Sydney we toured the Opera House, enjoyed a wonderful tour of the Darling Harbor area and finished with an outstanding tour in the Blue Mountains with Kat through Anderson Tours. Kat was truly amazing - she was full of... Read more

My 13 year old granddaughter and I returned 2 days ago from a once in a lifetime trip that Vicky orchestrated for us in Australia. We started our trip in Sydney, then Cairns and finished in Melbourne. Each of our destinations were unique and magical in their own way. In Sydney we toured the Opera House, enjoyed a wonderful tour of the Darling Harbor area and finished with an outstanding tour in the Blue Mountains with Kat through Anderson Tours. Kat was truly amazing - she was full of information and history and told us entertaining stories and facts all day long - she was truly awesome. We then proceeded to Cairns where we did a tour in the Kuranda, visited the Great Barrier Reef and had a wonderful Daintree and Cape Tribulation tour, even a swim in the Mossman River! Our last leg was the fascinating city of Melbourne where we had a superb Yarra Valley Local Produce tour with Bree from Go West tours - another fabulous guide with lots of information and made each person feel very special. The next day we went to Phillip Island and saw the Penguin Parade - it makes for a long and late day but was so worth it when the Penguins came flocking in from the sea! Our last day was a walking tour in the Laneways of Melbourne - so interesting to see the local art and eateries in the downtown alleys of Melbourne. We had a limited amount of time for this trip and Vicky maximized our experience - she listened and orchestrated everything that we wanted to see and accomplish in the timeframe that we had. Vicky had all of our private airport transfers, domestic flights, hotels and tours lined up perfectly with walking directions to meet our tours and restaurant suggestions. She checked in on us regularly during the trip as well to make sure everything was going as expected. We did have a fabulous dinner on our last night in Melbourne at the Rare Steakhouse Midtown where we dined on a Kangaroo skewer, wonderful filet mignon and creme brûlée! This was a truly special experience for my granddaughter and me. I can't recommend both Australia and Vicky's travel services highly enough!

Hotel Reviews
Novotel Sydney on Darling Harbour
Pyrmont

Nice hotel in good area for navigating tour and ferry's. The breakfast was excellent.

Location
Staff
The front desk people were very helpful and accommodating.
Cleanliness & Comfort
Crystalbrook Riley
Cairns

This hotel is in an excellent location for navigating tours and walking in Cairns. The breakfast was great and the staff was friendly and helpful. I would upgrade my room the next time I stayed here - fairly small, overlooking rooftops - would have been nicer to have a slightly larger room with a view of the lovely pool area.

Authenticity & Character
Location
Rydges Melbourne Hotel
Melbourne

This hotel was in a great location for navigating Melbourne. The staff were awesome and very helpful The breakfast was good but could use a bit more variety. I did upgrade to a larger room at this hotel. I would definitely stay here again.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

Very interesting tour and a great experience to see the crocodiles that live on the Daintree River banks. The rainforest is an amazing place.

Sydney Opera House Tour
Sydney Opera House Tour
Sydney

This is a good and comprehensive tour of the Opera House.

Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney

Good tour and information about the history of Sydney and the neighborhoods. We enjoyed Karyn and the information that she shared with us.

Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

The Great Barrier Reef is always amazing. Although we were not seasick getting there, may people did - highly recommend taking Ginger pills before and during this trip. I also recommend taking the private snorkeling tour that they have available - great opportunity to see and learn more than if you snorkel on your own.

Blue Mountains All-Inclusive Small Group Day Tour
Blue Mountains All-Inclusive Small Group Day Tour
Sydney

Kat with Anderson Tours was amazing - fun, entertaining and full of information about everything that we saw and visited! Highly recommend this tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Classic Kuranda
Classic Kuranda
Cairns

This was a good tour and we are happy we did it.

Yarra Valley Grazing Tour
Yarra Valley Grazing Tour
Melbourne

The Yarra Valley is incredibly beautiful and interesting. Loved this tour with Bree of Go West Tours - it was inclusive of wine, coffee, cheese, gin distillery and a chocolate factory!

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne

It is a very long and late day and worth it to see the Penguin Parade - wonderful.

Laneways of Melbourne
Laneways of Melbourne
Melbourne

I wasn't sure what this tour actually entailed but am very happy we did it - it's all about the art and eateries that are in the alley ways of Melbourne - very interesting.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 02, 2025
Hi Nancy, Thank you so much for your beautiful message! I am so glad to hear how special this trip was for you and Madison. What an unforgettable adventure you both shared — journeying through Australia. I'm so thrilled to know each destination offered its own magic and that the guides helped bring your journey to life in such a memorable way. It was a pleasure helping you plan this once-in-a-lifetime experience, and I’m so glad everything came together smoothly. I loved checking in and... Read more

Hi Nancy,

Thank you so much for your beautiful message! I am so glad to hear how special this trip was for you and Madison. What an unforgettable adventure you both shared — journeying through Australia. I'm so thrilled to know each destination offered its own magic and that the guides helped bring your journey to life in such a memorable way.

It was a pleasure helping you plan this once-in-a-lifetime experience, and I’m so glad everything came together smoothly. I loved checking in and hearing about your highlights along the way — and I must say, that final dinner at Rare Steakhouse sounds like the perfect way to wrap things up!

Thank you again for your kind words and for trusting me with your special trip. I’m so grateful to have been a part of it!

Warmest wishes,
Vicky 🌏✨

Jook was so helpful all along the way. Everyo...
Thailand | Jul 17 - Jul 24, 2025

S
Sophie P.
Los Angeles, CA | Reviewed on Jul 30, 2025

Jook was so helpful all along the way. Everyone was! I would not do a trip any other way moving forward. I was reminded of my pickup times and activities and someone was available for me 24/7. I would recommend kimkim to everyone!

Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Jul 31, 2025

Hi Sophie,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a wonderful experience — and that we were able to support you every step of the way. It truly means the world to us to know you felt well taken care of and would choose to travel this way again. We really appreciate your recommendation and hope to help you plan your next adventure when the time comes.
Cheers, Jook

We had a wonderful trip and Vicky (your local...
Australia | Jun 30 - Jul 28, 2025

K
Karen O.
| Reviewed on Jul 30, 2025
We had a wonderful trip and Vicky (your local specialist)in Noosa, planned it all to perfection. She was beyond helpful and we were more than delighted with all of her help before and during our trip. Our transport was all really good our accommodation excellent and the planned trips we took in each place we stayed were brilliant and this trip will live long in our memories. It exceeded all of our expectations. Read more

We had a wonderful trip and Vicky (your local specialist)in Noosa, planned it all to perfection. She was beyond helpful and we were more than delighted with all of her help before and during our trip. Our transport was all really good our accommodation excellent and the planned trips we took in each place we stayed were brilliant and this trip will live long in our memories. It exceeded all of our expectations.

Hotel Reviews
Quest St Kilda Road
Melbourne

This was ideal for us as it had all the facilities we needed for weeks stay and was very comfortable. The bed was very comfortable and it was brilliant to have a washing machine and dryer. They supplied everything like washing up liquid and laundry liquid. The living room couch was a little tired but overall the flat was great.

Authenticity & Character
All of the facilities and the staff at the front desk were very helpful.
Location
This is in a fantastic location with trams to take you into the CBD or to the local area.
Staff
Couldn't do enough to make your stay the best
Cleanliness & Comfort
Bed was very comfortable and bedlinen lovely and soft. Daily cleaning and replenishing of amenities was great.
Desert Gardens Hotel
Yulara

A very large room with all tea and coffee making facilities and all the basics. It was a no frills approach but was clean and functional. Very expensive for what it was and the restaurant and local eateries were also overpriced.

Authenticity & Character
Location
Proximity to Uluru great but few amenities.
Staff
Very helpful
Cleanliness & Comfort
Needs a little refresh especially for the price.
The Sebel Quay West Suites
The Rocks

Wonderful apartment with all facilities in the heart of the rocks area of Sydney. Had all kitchen facilities and a washing machine and dryer which was brilliant. Daily light service which was great.

Authenticity & Character
Modern and sleek. Fantastic views
Location
In the heart of the old town area with many facilities a few steps away.
Staff
Helpful front desk and great cleaning team
Cleanliness & Comfort
Very comfortable stay here. Bed and furniture very comfortable.
Mantra Esplanade
Cairns

In a wonderful location with all the amenities close by. Excellent facilities in the apartment. Very comfortable stay here. Staff were very helpful. Chose not to have daily service as this was an extra cost and we don't mind making the bed. We got replenished tea etc and clean towels via reception staff. Again had a washing machine and dryer which was brilliant.

Authenticity & Character
Modern clean lines.
Location
Very close to everything.
Staff
They could not have done more for us. We only had to ask
Cleanliness & Comfort
If you want serviced rooms this is an extra daily cost but allows you to choose. Might not suit everyone
Metro Advance Apartments & Hotel, Darwin
Darwin

Had good facilities and was very central. Perhaps a little tired but all clean and functional. Had a washing machine and dryer and all you needed in the galley kitchen.

Authenticity & Character
Location
Very central and close to shops.
Staff
Helpful desk staff and very helpful cleaning staff.
Cleanliness & Comfort
Very clean and comfortable.pethaps furniture in lounge would benefit from an upgrade but functional.
Quest Melbourne Airport
Melbourne Airport

Has all you need during the week but not if you don't have a car when staying weekends. This hotel is located out of the immediate airport area on an industrial site. There are no shops or venues to eat anywhere nearby and their shuttle bus is almost unavailable on a weekend. They do offer ready meals and vending machines but this could be improved by a more accessible shuttle service at weekends.

Authenticity & Character
Clean and comfortable
Location
Increased availability of a shuttle bus to amenities on a weekend.
Staff
The desk staff were very helpful but were restricted by the lack of close amenities or ability to offer transport.
Cleanliness & Comfort
Washing machine and dryer availability. However a little tired but clean and comfy bed.
Activity Reviews
Litchfield National Park
Litchfield National Park
Darwin

Wonderful trip in beautiful scenery. Libby our driver and guide from AAT Kings was awesome. She made the day very memorable to say nothing of the stunning scenery. The waterfalls and pools were stunning and brilliant for a dip.

Quality of Experience
The whole day was wonderful. Loved it.
Food
Excellent lunch out on the sticks but just great. Food was good and the venue was quirky
Guides, Drivers and Staff
Libby deserves a special mention she was excellent and knowledgeable as well as very funny and entertaining
Transport
Again Libby was our driver. Awesome 👍
The Rocks Signature Walking Tour
The Rocks Signature Walking Tour
Sydney

Although we have been to this area before it was great to hear the stories of the history and how it came to be what it is today.

Quality of Experience
Great guide who was steeped in the history and full of stories of the past too very entertaining
Guides, Drivers and Staff
Excellent.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Wonderful trip. Although we had walked around the outside many times it was fantastic to see the interior and hear the history of the architecture and what happens in the building.

Quality of Experience
Brilliant guide. Well executed
Guides, Drivers and Staff
Transport
Blue Mountains All-Inclusive Small Group Day Tour
Blue Mountains All-Inclusive Small Group Day Tour
Sydney

The best trip of all! Anderson's run this amazing tour and pack lots into the day. It was wonderful? Jay our driver tour guide was excellent and knowledgeable. The scenery was stunning. The rides exciting and featherdale wildlife park stupendous.

Quality of Experience
All just brilliant. Loved it.
Food
Excellent lunch in a local pub.
Guides, Drivers and Staff
Jay was our driver guide and was very knowledgeable re all aspects of the tour.
Transport
Small mini bus. Good for numbers but a little cramped for legroom etc
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru

I would highly recommend this trip. It was awesome and the best BBQ I've ever tasted too. The A TT Kings team were wonderful and it all went like clockwork. It was an amazing experience.

Quality of Experience
Just brilliant. The whole team were fantastic
Food
Best BBQ ever in my life.
Guides, Drivers and Staff
Congratulations to all on a fantastic experience
Transport
The driver was a character and very funny.
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru

Loved this. Our guide was brilliant and knowledgeable. It was an emotional experience.

Quality of Experience
It was well planned and expertly executed by ATT Kings.
Guides, Drivers and Staff
All we're amazing and deserved praise for great service
Transport
Seamless and a great experience
Cairns Lagoon
Cairns Lagoon
Cairns

Beautiful area and so Accessible to everyone.

Quality of Experience
This area is kept beautifully by local teams which adds to the experience of Cairns
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia

This was a wonderful trip and our guide Terry (tropic tours) was passionate about the people and places we visited. It was a beautiful day if you enjoy nature and history.

Quality of Experience
We saw a Cassowary in the wild which was outstanding. We loved paronella park itself and the history and restoration story too.
Guides, Drivers and Staff
The guide was our driver and he was brilliant. Very knowledgeable and accommodating
Transport
It was a small minus which meant small numbers. Made it a better experience
Moore Reef and Fitzroy Island Full Day Tour
Moore Reef and Fitzroy Island Full Day Tour
Cairns

Great trip although be prepared for sea swell and some bumpy ride out to the reef. Staff were great and very helpful. There were options to see the reef without swimming or snorkeling. Unfortunately the submersible want working so this option not available. Loved Fitzroy island too.

Quality of Experience
Great staff and just brilliant to see a small bit of the barriers rerr
Food
All of it.
Guides, Drivers and Staff
All were helpful and took care of safety.
Transport
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

A wonderful day exploring the natural wonders of the area. The driver was our guide and she was excellent and knowledgeable about all aspects of what we saw. It was an emotional experience.

Quality of Experience
It was all just brilliant even if it was a long day.
Food
Interesting lunch in the rainforest. Very rustic but unique.
Guides, Drivers and Staff
Transport
Charles Darwin Cruise
Darwin

Great sunset seen on this cruise. Overall pleasant experience but food felt rushed and a bit like a buffet at a scout camp!

Quality of Experience
The sunset and the views
Food
More time for self service buffet and more time to eat it. Too many people so it was rushed
Guides, Drivers and Staff
All very good
Transport
Excellent craft
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 30, 2025

Hi Karen
Thanks so much for your kind words and feedback. It was a pleasure assisting you with your trip and I am glad it has left you with many fond life long memories.
Wishing you many more travel adventures ahead.
Take care and All the Best,
Vicky

Great introduction to Thailand by Jaeb and her team!
Thailand | Jul 17 - Jul 26, 2025

C
Christina D.
San Jose, CA | Reviewed on Jul 29, 2025
Jaeb planned a great, stress-free introduction to Thailand for us! She worked with us to customize the itinerary to see some less popular locations, avoid the rain this time of the year, and still fit in our desired activities. It all worked out to be a great, worry free experience. The transfers were always waiting for us ahead of schedule and the team sent reminders the night before to make sure we were all on the same page for the next days activities. We appreciated how all of the hotels... Read more

Jaeb planned a great, stress-free introduction to Thailand for us! She worked with us to customize the itinerary to see some less popular locations, avoid the rain this time of the year, and still fit in our desired activities. It all worked out to be a great, worry free experience. The transfers were always waiting for us ahead of schedule and the team sent reminders the night before to make sure we were all on the same page for the next days activities. We appreciated how all of the hotels were interesting and so different from each other! Jaeb and her team did a great job making our trip memorable for all of the right reasons.

Hotel Reviews
Maitria Hotel Sukhumvit 18

Good breakfast buffet and convenient location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wora Bura Hua Hin Resort & Spa
Hua Hin

Loved the charm and decor. The breakfast buffet and beach access were also great.

Authenticity & Character
Loved the decor. Reminiscent of colonial British architecture.
Location
Convenient beach access
Cleanliness & Comfort
Room size was large however there are no elevators which might be an issue for some guests
Thai House Beach Resort
Koh Samui

The staff were very attentive and the hotel is conveniently located but it is somewhat dated.

Coconut Bay Eco Retreat
Surat Thani

Very unique and charming lodging. The lack of an on site restaurant and requirement to climb steps to get to your room may make it less desirable for some guests.

Montien Hotel Surawong
Bangkok

Conveniently located near food and shopping options. Great breakfast buffet.

Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Jul 29, 2025
Sawasdee kha Christina, I hope your journey home was safe and sound! Thank you so much for your wonderful review - it truly means a lot. I'm so happy to hear that your time in Thailand was smooth, memorable, and enjoyable. It was such a pleasure working with you to craft an itinerary that matched your travel style - off the beaten path, mindful of the weather, and filled with meaningful experiences. I'm especially happy to know you appreciated the hotel selection! I always aim to choose... Read more

Sawasdee kha Christina,

I hope your journey home was safe and sound!

Thank you so much for your wonderful review - it truly means a lot. I'm so happy to hear that your time in Thailand was smooth, memorable, and enjoyable. It was such a pleasure working with you to craft an itinerary that matched your travel style - off the beaten path, mindful of the weather, and filled with meaningful experiences.

I'm especially happy to know you appreciated the hotel selection! I always aim to choose properties that not only offer comfort but also bring a unique sense of place and character to your journey. Your kind words about the seamless transfers and communication are also much appreciated - our team works hard behind the scenes to make sure you can simply relax and enjoy each day.

Thank you again for choosing to travel with Kim Kim. If your future travels ever bring you back to Thailand or Southeast Asia, I’d love to help plan another amazing adventure!

Warm wishes,
Jeab

The guides and people we interacted with wher...
Thailand | Jul 17 - Jul 26, 2025

A
Arnaz D.
San Jose, CA | Reviewed on Jul 27, 2025
The guides and people we interacted with where awesome. We stayed at 5 different locations with many different transportations. It worked out great and we didn’t have to figure out anything, just what we wanted to do. Read more

The guides and people we interacted with where awesome. We stayed at 5 different locations with many different transportations. It worked out great and we didn’t have to figure out anything, just what we wanted to do.

Hotel Review
Wora Bura Hua Hin Resort & Spa
Hua Hin

Awesome location and European look and feel. Large room and tropical grounds.

Authenticity & Character
Location
Staff
Hot water heater wasn’t work, staff came fixed asap.
Cleanliness & Comfort
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Jul 27, 2025
Hi Arnaz! Thank you so much for your kind review! I’m so glad to hear everything went smoothly and that you were able to fully enjoy your trip without having to worry about logistics. It’s wonderful to know the guides and people you met made your experience even more special. I hope this trip also gave you a deeper sense of Thailand and our “Thainess” — and maybe even sparked some inspiration if you’re ever considering relocating here in the future! Thanks a ton for choosing to travel... Read more

Hi Arnaz!

Thank you so much for your kind review! I’m so glad to hear everything went smoothly and that you were able to fully enjoy your trip without having to worry about logistics. It’s wonderful to know the guides and people you met made your experience even more special.

I hope this trip also gave you a deeper sense of Thailand and our “Thainess” — and maybe even sparked some inspiration if you’re ever considering relocating here in the future!

Thanks a ton for choosing to travel with us — it truly was a pleasure planning this journey for you. As your kimkim specialist, I’d be delighted to assist you again if you return to Thailand or decide to explore more of Southeast Asia.

Warm regards,
Jeab