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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Recent Trip Reviews for Vio Travel

My grandson and I had a wonderful time throug...
Australia | Jul 9 - Jul 26, 2026

T
Thomas L.
Ashburn, VA | Reviewed on Aug 01, 2026

My grandson and I had a wonderful time throughout the entire trip to Australia. Thanks to the Kimkim team for all your assistance but most importantly, to Jeab. She was absolutely wonderful. Attentive through out 18 days, she checked in almost daily. As with any trip, there are hiccups and her assistance throughout was outstanding! Thanks Jeab and to the Kimkim team for making this a memorable event in our lives

Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Austral NSW, Australia | Replied on Aug 01, 2026
Hi Thomas, Thank you so much for your kind words! It truly means a lot to me. The Vio Travel team, Kimkim, and I are so happy to hear that you and Maxwell had such a wonderful time in Australia. It was an absolute pleasure helping you plan the trip and supporting you along the way. I'm delighted to have been a small part of creating such a memorable experience for both of you. If you ever start thinking about another adventure—whether it's Southeast Asia, Australia again, or somewhere... Read more

Hi Thomas,

Thank you so much for your kind words! It truly means a lot to me.

The Vio Travel team, Kimkim, and I are so happy to hear that you and Maxwell had such a wonderful time in Australia. It was an absolute pleasure helping you plan the trip and supporting you along the way. I'm delighted to have been a small part of creating such a memorable experience for both of you.

If you ever start thinking about another adventure—whether it's Southeast Asia, Australia again, or somewhere else—please don't hesitate to reach out. I'd be more than happy to help you plan your next journey.

Wishing you and Maxwell all the very best, and thank you again for trusting me with your trip!

Best wishes,
Jeab

Trip of a lifetime!
Australia | Jul 8 - Jul 21, 2026

T
Tom and Heather C.
Waterbury, CT | Reviewed on Jul 24, 2026
Our trip to Australia, planned by Vicky through KimKim Travel, truly was the trip of a lifetime.
We began our journey in Sydney, where we thoroughly enjoyed our hotel and immediately fell in love with the city. Sydney was vibrant, clean, and filled with incredibly friendly people. We loved exploring its many restaurants, strolling through the beautiful Royal Botanic Gardens, and taking the ferry to Manly Beach, which offered spectacular views of Sydney Harbour and the Opera House. One of the...
Read more

Our trip to Australia, planned by Vicky through KimKim Travel, truly was the trip of a lifetime.
We began our journey in Sydney, where we thoroughly enjoyed our hotel and immediately fell in love with the city. Sydney was vibrant, clean, and filled with incredibly friendly people. We loved exploring its many restaurants, strolling through the beautiful Royal Botanic Gardens, and taking the ferry to Manly Beach, which offered spectacular views of Sydney Harbour and the Opera House. One of the highlights of our stay was a waterfall, wine, and wildlife tour with Rob that gave us the opportunity to pet koalas and wallabies—an unforgettable experience.
From there, we traveled to Hamilton Island, which was absolutely spectacular. We stayed at the Beach Club, a beautiful and scenic resort that exceeded our expectations. We enjoyed hiking around the island and taking a snorkeling excursion to Whitehaven Beach. Whitehaven Beach is, without question, one of the most breathtaking beaches we have ever seen. The crystal-clear water and pure white silica sand made it truly unforgettable.
Next, we continued to Palm Cove near Cairns. Although windy weather unfortunately forced the cancellation of our turtle kayaking tour, Vicky quickly adjusted our plans, and we ended up enjoying incredible wildlife experiences instead. We saw tree kangaroos, platypuses, crocodiles, cassowaries, koalas, and wild kangaroos—an absolute dream for wildlife enthusiasts.
Our final destination was Uluru, the perfect ending to an amazing adventure. We were awed by the brilliant night sky and loved riding camels around Uluru at sunset, an experience we will never forget.
Throughout the entire trip, Vicky was exceptional. She was always available, responded quickly, and seamlessly handled any itinerary changes caused by the weather. Knowing she was only a message away gave us tremendous peace of mind throughout our travels.
Australia is an enormous country, and our itinerary included multiple flights and hotels to experience everything we hoped to see. While it was a busy trip, every destination was well worth it, and the logistics were handled smoothly.
If you're a wildlife enthusiast or simply want to experience the incredible diversity Australia has to offer, I cannot recommend Vicky highly enough. She created an itinerary that perfectly matched our interests and made every part of our journey memorable. We returned home with unforgettable memories and immense gratitude for the care and attention she put into planning our vacation.

Hotel Reviews
QT
Sydney

This hotel is completely fun and high quality! The bed is comfy, bathroom products nice, conveniently located but quiet, and friendly staff. We would totally recommend!

Authenticity & Character
Location
A little bit of a hike from the harbor
Staff
Cleanliness & Comfort
Hamilton Island Beach Club
Hamilton Island

From the moment you step off the plane, Hamilton Island Beach club treat you like royalty. They collect your baggage for you and bring you to paradise. Iris was amazing! Offering up all the service of Hamilton Beach club. The fact that the shuttle brings you all over the island whenever you want is worth the price of this hotel. Other hotels that you stay at need to rent buggies at $140 a day. Keep this in mind when you choose your hotel. You absolutely need them to get around the island. The breakfast that is included is exquisite! Whether you have it from your patio or from the dining room, it is thoughtfully prepared, and à la carte whatever you wish for. Coffee barista is free all day, which is also delicious. The room has a lovely porch with wallabies outside your door each morning. The Aesop toiletries are lovely as well as the Nespresso coffee machine in the room. The beach is lovely, but if you wish to swim in the water, it is a challenge here. The tides are so aggressive that swimming here is an extensive walk over rocks and sand. At high tide, it is lovely, but that seems to be a minimal amount of time per day here. The walk to hidden Beach is lovely. I suggest you look at the title schedule and make sure that you go during high tide. They call the walk moderate but there is quite a steep hill at the so be prepared for that. Hamilton Island is a unique place in that. All the restaurants and shops are all part of the same system. Wi-Fi works throughout the island and you can charge anything to your room anywhere. If you were looking for a beach vacation, this might not be the place, but I would not hesitate to stay here again for all other amazing amenities!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reef House Adults Retreat
Palm Cove

The Reef House is a beautiful hotel that feels like stepping back in time in the best possible way. Its charming white buildings, lush tropical gardens, and warm terracotta accents create a peaceful, elegant atmosphere from the moment you arrive. The hotel offers an impressive range of amenities, making it the perfect place to relax and unwind, and it's conveniently located within easy walking distance of several excellent restaurants. Unfortunately, our itinerary was packed with tours and excursions, so we weren't able to take full advantage of everything the hotel had to offer. If we return, we would definitely plan to spend more time simply enjoying the property. I would highly recommend The Reef House to anyone looking for a tranquil, beautiful place to stay in Palm Cove.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sails In The Desert
Yulara

Sails in the Desert fit our needs perfectly. We spent two evenings while we saw Uluru Rock. The hotel graciously let us check in early and tours conveniently left from this location. The accommodations were basic but clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Sydney Airport
Mascot

We stayed here the night before leaving to go home to the USA. Very clean, nice staff, conveniently located to restaurants, Woolworths, and the airport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wildlife, Waterfalls and Wine (Small Group Tour)
Wildlife, Waterfalls and Wine (Small Group Tour)
Sydney

Rob was a perfect guide! Personable and knowledgeable about the area and a definite part of a great day. Absolutely amazing experience feeding the wallabies and kangaroos. And petting the koala as a private part of the tour before the zoo opened was ideal. The waterfall was an easy hike and the wine tasting lovely to end the tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ocean Rafting - Full Day Eco Adventure from Hamilton Island
Ocean Rafting - Full Day Eco Adventure from Hamilton Island
Hamilton Island

Fun boat ride out to amazing snorkeling. The variety of coral and fish were breathtaking. Whitehaven Beach has the most beautiful, soft and fine sand I have ever seen in my life. It was so soft that it squeaked when you walked on it. Water was beautiful turquoise blue. Walk up to the outlook was longer than expected. Would have preferred to stay longer on the beach. Boat staff were lovely. Don’t visit Hamilton Island without going to this beach.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Passions of Paradise Great Barrier Reef Snorkel and Dive Cruise from Cairns by Luxury Catamaran
Passions of Paradise Great Barrier Reef Snorkel and Dive Cruise from Cairns by Luxury Catamaran
Australia

We had a snorkeling excursion from Cairns aboard a comfortable catamaran, and although the weather didn't cooperate, it was still a worthwhile experience. Unfortunately, it was a very windy day, so for safety reasons we were only able to visit one snorkeling site, and the seas were quite rough. What really stood out was the incredible crew. They were attentive, professional, and constantly checking on everyone to make sure we felt safe and comfortable in the challenging conditions. Their calm, friendly attitude made a big difference throughout the day. Even with the rough seas, the Great Barrier Reef was absolutely beautiful and an unforgettable place to snorkel. We'd love to come back another time when the weather is calmer to experience even more of the reef. Lunch on board was delicious, and the warm meal was especially appreciated after spending time in the cool, windy water. We also appreciated how organized the transportation was. At the end of the trip, the staff personally helped us locate our shuttle back to our hotel, making the return trip smooth and stress-free. While the weather limited our experience, the outstanding service and the beauty of the reef made this an excursion we would still recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree Afternoon and Nocturnal Tour
Daintree Afternoon and Nocturnal Tour
Australia

Will was an excellent guide! We thoroughly enjoyed seeing the crocs on the river. The night tour was a cool experience , but we didn’t see much wildlife. The highlight of the trip was seeing a cassowary walk by us, close enough to touch. Will’s overall expertise on the walk made us see everything we possibly could. I wouldn’t hesitate to book this tour!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Camel to Sunset
Camel to Sunset
Uluru

The sunset camel ride around Uluru was a memorable way to experience the area from a different perspective. Riding through the desert as the sun began to set offered beautiful views, and it was interesting to see Uluru change colors throughout the evening. The guides were friendly and knowledgeable, sharing information about the camels and the surrounding landscape along the way. The camels were gentle, well-behaved, and fun to ride, making it easy to enjoy being so close to them. At the end of the tour, we were served wine and light nibbles while watching the sunset. It was a nice way to relax after the ride and take in the scenery before heading back. Overall, this was an enjoyable experience and a good addition to our time at Uluru, especially for anyone looking to experience the landscape in a unique way.

Quality of Experience
Guides, Drivers and Staff
Transport
SEIT | ULURU experience
SEIT | ULURU experience
Uluru

The opportunity to see Uluru up close was truly unforgettable. Walking around the base of the rock gave us a real appreciation for its immense size and beauty, and watching it glow with changing colors at sunset was one of the highlights of our visit. The tour itself was a bit different from what I had expected. I was hoping to learn more about the geology and science behind Uluru, but the focus was almost entirely on Aboriginal culture and storytelling. While I understand and appreciate the cultural significance of the site, I would have enjoyed a more balanced presentation that included both the cultural and natural history of the rock. Our guide was knowledgeable, but we didn't feel particularly engaged by the presentation. It's possible we simply didn't connect with this guide, as others may have a different experience. Overall, I'm glad we took the tour because it gave us the chance to walk around Uluru and experience the spectacular sunset. However, if your primary interest is seeing the rock itself rather than a guided cultural experience, you may find that exploring the base on your own within the national park provides a similarly rewarding experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 29, 2026

Hi Heather and Tom
Thank you so much for your kind words and detailed feedback. I am so glad you felt looked after and that you had the trip of a lifetime 😁
Wishing you many more travel adventures ahead 🌍🌟
Thanks again for booking with me
Take care and All the Best
Vicky

Soleil is excellent
Japan | Jul 11 - Jul 17, 2026

L.B.
L.B. W.
Atlanta, GA | Reviewed on Jul 24, 2026

Our guide Soleil was very attentive and perfectly helpful. Her choices for activities and events matched our interests perfectly and she was in large part responsible for our wonderful family vacation. I recommend her services to anyone traveling to Japan. Thank you to the KimKim team for a lovely trip.

Local specialist: Soleil Ponce-Higa
Soleil
Soleil Ponce-Higa
Local specialist in Kofu, Yamanashi, Japan | Replied on Jul 24, 2026

Thank you so much, Wilson Family! It was truly a pleasure planning your family’s Japan adventure and getting to know what you would all enjoy. You were all wonderful to work with, and I’m very grateful that I could be part of such a memorable family vacation. I hope you brought home many happy memories from Japan, and I would love to welcome your family back someday! 😊

Williams Family Japan Trip
Japan | Jun 25 - Jul 11, 2026

Monique
Monique W.
Los Angeles, CA | Reviewed on Jul 18, 2026
My family and I are truly grateful for the partnership and support of Leny and her team. From the very beginning of the planning process I felt at ease and excited about receiving the best care and advice from Leny. I had already talked to two different planners at independent companies and neither of them could provide the service that Leny did. She offered great recommendations, and coordinated the best hotels and guides and could give true feedback being a local and speaking the... Read more

My family and I are truly grateful for the partnership and support of Leny and her team.

From the very beginning of the planning process I felt at ease and excited about receiving the best care and advice from Leny. I had already talked to two different planners at independent companies and neither of them could provide the service that Leny did. She offered great recommendations, and coordinated the best hotels and guides and could give true feedback being a local and speaking the language.

Our memorable excursions were the samurai experience, ramen making and the open air museum. Thank goodness for all the Shinkansen help- she told us the platform and all the information beforehand- otherwise it would have been overwhelming to navigate . I changed my plans when we were nearly done with our planning and Leny worked through all the changes and stayed positive and professional ☺️

I especially want to point out the help she provided my husband when he lost his passport- she connected with the uber driver/taxi company and helped work out the return of his lost bag. She stayed calm, worked late and really went above and beyond to help us come up with a plan. We are forever grateful.

Thank you Leny and team- and we plan to use KimKim for future trips- and have already mentioned the company to our friends.

Monique and Nick Williams

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jul 21, 2026
Hi Monique and Nick, Welcome back home! I hope everyone is recovering well from the time difference and all the walking, a couple of moves, and adventures during your Japan trip. My team and I are so happy that your trip turned out to be a wonderful experience for the whole family. Our goal is not only to help turn your travel dreams into reality, but also to be there every step of the way—from the initial planning stages to providing support throughout your journey. It was a pleasure... Read more

Hi Monique and Nick,

Welcome back home! I hope everyone is recovering well from the time difference and all the walking, a couple of moves, and adventures during your Japan trip.

My team and I are so happy that your trip turned out to be a wonderful experience for the whole family. Our goal is not only to help turn your travel dreams into reality, but also to be there every step of the way—from the initial planning stages to providing support throughout your journey. It was a pleasure working with you to plan this special trip, and I hope our paths cross again in the future. I would be delighted to help your family with any upcoming travels and create more memorable experiences together.

From my team and me, thank you so much for your trust, kindness, and for allowing us to be part of your family's Japan adventure. We appreciate it.

Wishing you and your family many more wonderful journeys ahead!

Warm regards,
Leny

Excellent vacation!
Japan | Jul 2 - Jul 11, 2026

A
Alissa L.
Seattle, WA | Reviewed on Jul 12, 2026
All our guides were wonderful. Hana in particular gave us such a wonderful and in depth tour in Asakusa, a market and introduction to Shibuya. Our favorite activities were tea ceremony, dinner with the Geico, and our night at the hot springs hotel in Hakone. All of our hotels were pleasant stays with easy access to stations for getting to activities. We appreciated the WhatsApp chat to ask questions and receive assistance along the way. It eased our planning to have someone take care of... Read more

All our guides were wonderful. Hana in particular gave us such a wonderful and in depth tour in Asakusa, a market and introduction to Shibuya. Our favorite activities were tea ceremony, dinner with the Geico, and our night at the hot springs hotel in Hakone. All of our hotels were pleasant stays with easy access to stations for getting to activities. We appreciated the WhatsApp chat to ask questions and receive assistance along the way. It eased our planning to have someone take care of the train tickets and help us figure out how to navigate the Shinkansen system. We had a wonderful trip!

Activity Reviews
Best of Shibuya Food Tour
Best of Shibuya Food Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Tokyo

Miyuki was a great guide and we enjoyed Yanaka.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Hakone!
Welcome to Hakone!
Hakone

We enjoyed Hakone! We spent our afternoon at the open air museum, which was incredible. The stay at our hotel springs hotel was very unique and special: the location, the room, the hot springs, and the meals were all lovely.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Japan

Rio was a lovely guide. She was pleasant and gave us a lovely experience to take in a food experience at a slower pace and truly relax and enjoy foods.

Quality of Experience
Guides, Drivers and Staff
Transport
Tea Ceremony in Kyoto (Private)
Tea Ceremony in Kyoto (Private)
Japan

This was so special. We learned so much and loved making matcha for each other. Our instructor was so patient with us as we learned and helped us understand and gave us a wonderful experience. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

This was an incredible, special, once in a lifetime experience. We loved it and highly recommend it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Crowd-Free Kyoto: Fushimi Inari, Nijo Castle & Kinkaku-ji
Crowd-Free Kyoto: Fushimi Inari, Nijo Castle & Kinkaku-ji
Kyoto

Tom was an enthusiastic and informative guide. We saw interesting sites and he helped guide us and teach us in the best ways. He took the time to understand our knowledge and interests and adapted to make sure he was giving us the best experience. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Early Morning Tour: Asakusa, Tsukiji Market, Meiji Shrine & Shibuya Crossing
Tokyo Early Morning Tour: Asakusa, Tsukiji Market, Meiji Shrine & Shibuya Crossing
Tokyo

Hana was an amazing guide! This tour is a must-do. We learned so much from her, she set a pace and covered a manageable amount of activities. She helped us find the best and most local foods to sample at the market. This trip was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jul 19, 2026
Hi Alissa, welcome back home! I hope you're recovering well and settling back into your routine after your trip. Thank you so much for your kind review. I'm so happy to hear you had such a great time in Japan! It's wonderful to know that you enjoyed your time with Hana and that the tea ceremony, dinner with the geiko, and your stay in Hakone were some of the highlights of your journey. I'm also glad that the hotels, train arrangements, and WhatsApp support helped make things easier along the... Read more

Hi Alissa, welcome back home! I hope you're recovering well and settling back into your routine after your trip.

Thank you so much for your kind review. I'm so happy to hear you had such a great time in Japan! It's wonderful to know that you enjoyed your time with Hana and that the tea ceremony, dinner with the geiko, and your stay in Hakone were some of the highlights of your journey. I'm also glad that the hotels, train arrangements, and WhatsApp support helped make things easier along the way.

Thank you for letting my team and me be part of your Japan adventure with your friend Diana. It was a pleasure helping you plan this trip, and I hope we can help you explore Japan again someday!

Japan will be waiting for you both!

Warm regards,
Leny

Charlotte with kimkim did a wonderful job hel...
Australia | Jun 27 - Jul 4, 2026

J
Jason M.
Kansas City, MO | Reviewed on Jul 08, 2026

Charlotte with kimkim did a wonderful job helping plan my family’s vacation. On very short notice, she put together a wonderful plan going from Adelaide to Melbourne along the great Ocean Road. She was always very responsive to all of the many questions that I had. I would not hesitate to use them again.

Local specialist: Charlotte Piper
Charlotte
Charlotte Piper
Local specialist in Sydney, Australia | Replied on Jul 08, 2026
Hi Jason,
Thank you so much for taking the time to leave such a wonderful review. It really means a lot to me.
It was an absolute pleasure helping you and your family plan your Australian adventure. I'm so pleased to hear you enjoyed your Great Ocean Road journey and that everything came together, especially with the short timeframe we had!
Thank you as well for being such a fantastic client. I truly enjoyed working with you, and I hope you made some incredible memories along the way.
If you...
Read more

Hi Jason,
Thank you so much for taking the time to leave such a wonderful review. It really means a lot to me.
It was an absolute pleasure helping you and your family plan your Australian adventure. I'm so pleased to hear you enjoyed your Great Ocean Road journey and that everything came together, especially with the short timeframe we had!
Thank you as well for being such a fantastic client. I truly enjoyed working with you, and I hope you made some incredible memories along the way.
If you ever decide to come back and explore more of Australia or perhaps New Zealand or Fiji—I would be absolutely delighted to help you plan your next adventure.
Wishing you and your family all the very best, and thank you again for your kind words.
Warm regards,
Charlotte

Lenny was amazing. Otherworldly experience 3 ...
Japan | Jun 10 - Jun 27, 2026

Woodrow
Woodrow J.
Dallas, TX | Reviewed on Jul 04, 2026

Lenny was amazing. Otherworldly experience 3 weeks in Japan. Strongly recommend.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jul 06, 2026

Hi Woodrow,

Welcome back home! I hope you're settling back in okay and recovering from the time difference.

Thanks so much for taking the time to leave such a kind review. I really appreciate it! It was great working with you throughout the planning process and staying in touch during your solo trip to make sure everything was going smoothly.

I'm really happy to hear you had such an amazing time in Japan. Thanks again for trusting me with your trip, and if you ever decide to come back or plan another adventure, I'd love to help again.

Take care!

Warm regards,
Leny

Gratitude for an amazing trip
Japan | Jun 20 - Jun 30, 2026

Jill
Jill H.
Newark, NJ | Reviewed on Jul 03, 2026
My experience with Leny and the Kimkim team was wonderful. Leny found excellent hotels for us to stay in with sights very close by-- for example, we were in walking distance of Zojoji Temple in Tokyo, and Nijo Castle, Nishiki Market, and the Gion district in Kyoto). She reserved all the trains we needed and got us tickets so all we had to do was walk onto the train. She booked the experiences we were hoping for (kabuki, an onsen that was spectacular, the Studio Ghibli theme park) and... Read more

My experience with Leny and the Kimkim team was wonderful. Leny found excellent hotels for us to stay in with sights very close by-- for example, we were in walking distance of Zojoji Temple in Tokyo, and Nijo Castle, Nishiki Market, and the Gion district in Kyoto). She reserved all the trains we needed and got us tickets so all we had to do was walk onto the train. She booked the experiences we were hoping for (kabuki, an onsen that was spectacular, the Studio Ghibli theme park) and several walking tours including one of the Arashiyama area with Hiro that was particularly good. She left lots of flexibility for us to choose our own activities each day,. She was present and helpful, along with Noemie and the rest of the team, before and during the whole trip. We're so grateful for what turned out to be the trip of a lifetime. Highly recommend.

Hotel Reviews
Shiba Park Hotel
Tokyo

The room was lovely and we enjoyed the extensive and varied breakfast.

Location
Very close to the things we wanted to see.
Gora Kansuiro
Hakone

Gora Kansuiro is a gracious and beautiful venue with a wonderful hot spring, an enchanting garden, and friendly, kind and knowledgeable staff. We are so grateful to have stayed here.

Authenticity & Character
Beautiful Japanese garden, authentic interior.
Location
Centrally located, a short bus or cab ride from Hakone Shrine and the Venetian Glass Forest
Staff
Ayame-san was so kind and hospitable to us.
Cleanliness & Comfort
We loved sleeping on futons. And the tea and snack in the afternoon was lovely.
Resol Hotel Trinity Osaka
Osaka

Wonderful breakfast, and we so appreciated that our room was ready early so we could check in after our journey.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jul 06, 2026
Hi Jill, I hope you've settled back home nicely! Thank you so much for taking the time to share your experience. I'm so happy to hear that this was such a special trip for you and your daughter. It was a pleasure helping bring this journey to life, and knowing it became a trip of a lifetime means so much to the team and me. I'll be sure to share your kind words with Hiro-san, Noemie, and the rest of our team. Feedback like yours is always appreciated and helps inspire us as we plan future... Read more

Hi Jill,

I hope you've settled back home nicely! Thank you so much for taking the time to share your experience.

I'm so happy to hear that this was such a special trip for you and your daughter. It was a pleasure helping bring this journey to life, and knowing it became a trip of a lifetime means so much to the team and me.

I'll be sure to share your kind words with Hiro-san, Noemie, and the rest of our team. Feedback like yours is always appreciated and helps inspire us as we plan future adventures for our travelers.

Thank you again for trusting us with your Japan journey. I hope I'll have the chance to help you plan another memorable trip in the future!

Warm regards,
Leny

Fine job in selecting guides in Kyoto, but ot...
Japan | Jun 2 - Jun 11, 2026

James
James H.
Chicago, IL | Reviewed on Jun 23, 2026
Fine job in selecting guides in Kyoto, but other than a food tour in Tokyo the experience was not as expected. Read more

Fine job in selecting guides in Kyoto, but other than a food tour in Tokyo the experience was not as expected.

Activity Reviews
Kanazawa Food Tour: Private & Personalized with a Local Guide
Kanazawa Food Tour: Private & Personalized with a Local Guide
Kanazawa

Not a normal food tour as it was going to two restaurants and ordering off the menu. Not what we expected, fortunately the food was good.

Quality of Experience
Guides, Drivers and Staff
Authentic Ramen & Gyoza Making Class in Kyoto
Authentic Ramen & Gyoza Making Class in Kyoto
Kyoto

I would recommend this cooking class to anyone

Quality of Experience
Guides, Drivers and Staff
Enjoy your private open-air bath and dinner
Enjoy your private open-air bath and dinner
Kaga

We didn’t care for this experience

Kanazawa Artisan Half Day Tour
Kanazawa Artisan Half Day Tour
Kanazawa

Didn’t have a very good guide, though the experience was good

Guides, Drivers and Staff
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Not to be missed experience in Kyoto and great fun evening.

Welcome to Kaga: Japan's Hidden Gem of Hot Springs and Art
Welcome to Kaga: Japan's Hidden Gem of Hot Springs and Art
Kaga

Not enough information on the experience

Best of Shibuya Food Tour
Best of Shibuya Food Tour
Tokyo

Great tour guy with lessons in Japanese culture which was great experience

Quality of Experience
Guides, Drivers and Staff
Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)
Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)
Tokyo

Unfortunate heavy rain dampened our experience and SkyTree was a bit too commercial.

Tokyo: teamLab, Azabudai Hills & National Art Center Tour
Tokyo: teamLab, Azabudai Hills & National Art Center Tour
Tokyo

Poor guide, but ok experience.

Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

Good guide for the local temples and the forest experience.

Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Japan

Good experience for our 17 year old grand daughter.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jun 25, 2026
Hi James, thank you for taking the time to share your feedback about your family's trip. I appreciate it and am glad to hear that Kyoto was one of the highlights of your trip. I wanted to follow up on a few of your comments regarding the guides, as I would love to better understand your experience. The guides we selected for your trip are among our most experienced partners, so your feedback is especially valuable. For example, during the TeamLab and art museum visit, Hiro-san was sharing... Read more

Hi James, thank you for taking the time to share your feedback about your family's trip. I appreciate it and am glad to hear that Kyoto was one of the highlights of your trip.

I wanted to follow up on a few of your comments regarding the guides, as I would love to better understand your experience. The guides we selected for your trip are among our most experienced partners, so your feedback is especially valuable.

For example, during the TeamLab and art museum visit, Hiro-san was sharing insights about both the modern art exhibits and the architecture of the building to help provide additional context throughout the experience. In Kanazawa, your guide has also received many positive reviews from past travelers.

Of course, I understand that every traveler has different expectations and preferences, and sometimes a guide's style may not be the right fit. I also understand that Barbara felt some discomfort during parts of the experience and was unable to continue the tour. If you're open to sharing a bit more detail, I would really appreciate it. It would help me better understand what happened and allow me to have a meaningful discussion with the guides and our local partners.

Regarding the ryokan stay, I completely understand your comments. Looking back, I wish we had discussed it in more detail during the planning stage. The ryokan was incorporated as part of the cultural experience of Japan, for you to experience the traditional Japanese hospitality, cuisine, and accommodations for a night.

Thank you again for your honest feedback. I value it, and it helps us improve both our planning process and the experiences we provide. I look forward to hearing a little more about your experience so I can better understand your perspective and share your comments with the team. I’ll be in touch directly soon.

Warm regards,
Leny

AMAZING TRIP!
Australia | Jun 6 - Jun 20, 2026

Heath
Heath R.
Houston, TX | Reviewed on Jun 22, 2026

What a amazing trip that Vicky help put together. She was very helpful with date changes, tour changes, hotel changes and anything else I asked for. In the end she made it happen and the entire trip was a success.

Communication with KimKim was great.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jun 22, 2026

Thank you for the feedback Heath. I am so glad you both enjoyed your trip and it was all you hoped it would be
Wishing you many more travel adventures ahead.
All the Best
Vicky