Company Logo for Vio Travel
Specialists
Reviews for Vio Travel
Traveler Photos

Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

Featured trips & expertise

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
Honeymoon itineraries

Recent Trip Reviews for Vio Travel

Our hotel (Hotel Santhiya) was amazing….. y...
Thailand | Dec 29 - Jan 1, 2026

Jennifer
Jennifer T.
Denver, CO | Reviewed on Jan 02, 2026
Our hotel (Hotel Santhiya) was amazing….. yoga teacher was amazing and the staff was so friendly. Jean did a wonderful job listening to our wish list and then implementing a schedule. We were away over New Years and did not see another American family while on this portion of our stay in Thailand. Our resort had wonderful amenities but was relatively small in comparison and not touristy in feel. It was incredible. Our day excursions with Mr Ya were also fabulous and off the beaten path.... Read more

Our hotel (Hotel Santhiya) was amazing….. yoga teacher was amazing and the staff was so friendly. Jean did a wonderful job listening to our wish list and then implementing a schedule. We were away over New Years and did not see another American family while on this portion of our stay in Thailand. Our resort had wonderful amenities but was relatively small in comparison and not touristy in feel. It was incredible. Our day excursions with Mr Ya were also fabulous and off the beaten path. We got a special look into Thai island life and all the residents were so kind and welcoming. Jeab planned a perfect 4 night end to our time in Thailand. Thank you!

Hotel Review
Santhiya Phuket Natai Beach Resort
Natai

Super kind staff. Beautiful resort. Gorgeous beach and pool. Delicious food. Amazing yoga and massages

Authenticity & Character
Architecture and decor and staff that treated you as fsmily
Location
Not crowded and very peaceful. The staff put on an incredible NY’s eve crlebratiom
Staff
Smiley and wanting to go the extra mile. Housekeeping also did a wonderful job and was discreet .
Cleanliness & Comfort
Activity Reviews
The Beauty of Phang Nga Bay
The Beauty of Phang Nga Bay
Thailand

As stated— could have skipped the town with the floating soccer field. It was touristy and unnecessary after all the wonderful time we spent on Mr Ya’s island

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset by Local Boat & Dinner
Sunset by Local Boat & Dinner
Thailand

See above

Quality of Experience
We didn’t see another boat out there!!
Guides, Drivers and Staff
 The Charm of Coastal Communities and Nature
The Charm of Coastal Communities and Nature
Thailand

Mr Ya was an awesome guide. Everyone in the small village worked so hard to make our when looking at the schedule initially I didn’t realize we’d be starting our days at the same launching point. A suggestion would have been to limit day one to an afternoon of mangrove kayaking followed by the sunset and dinner. The next day we could have had an early start, visited the James Bond island, swum off a small island beach then had lunch at the village (rather than two lunches there). After spending time on the small non touristy island we would have preferred to skip the touristy island (with the floating soccer field) altogether. Just food for thought.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Jan 02, 2026

Hi Jennifer,

Thank you so much for your review!

I’m so happy to hear that you and your family had a great time in Phang Nga and that the trip was planned just as you needed. This was a fully customized tour based on your preferences, and I’m glad it turned out exactly as you hoped. Safe travels, and please come back to visit Thailand again soon — we still have so much for you to explore! Khob Khun Ka!🙏

Solo Trip to Japan with Support
Japan | Dec 8 - Dec 16, 2025

Rodney
Rodney K.
Los Angeles, CA | Reviewed on Dec 23, 2025
Instead of booking a large, generic group tour with fixed dates, rushed schedules, and little flexibility, I wanted something more personal for my first solo trip to Japan—and Kimkim delivered exactly that. Being able to choose my own dates and have a completely customized itinerary was exactly what I was looking for. My local specialist, Leny, really took the time to understand who I am and what I wanted out of this trip. Over several weeks, we worked together to create a thoughtful,... Read more

Instead of booking a large, generic group tour with fixed dates, rushed schedules, and little flexibility, I wanted something more personal for my first solo trip to Japan—and Kimkim delivered exactly that. Being able to choose my own dates and have a completely customized itinerary was exactly what I was looking for.

My local specialist, Leny, really took the time to understand who I am and what I wanted out of this trip. Over several weeks, we worked together to create a thoughtful, well-paced daily itinerary. I could choose from hotels that matched my style and budget, a mix of private and small-group tours in areas I wanted to explore, the foods I was excited to eat, and the sights I didn’t want to miss. Everything was well organized, including realistic travel time between locations, which made the trip feel smooth and stress-free.

Leny’s expertise, planning, recommendations, and patience made this trip truly exceptional and memorable. Every tour she arranged was fantastic—none were canceled, and all of the guides were knowledgeable, friendly, and genuinely enthusiastic. Some personal highlights included the 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour, Best of Shibuya Food Tour, Dinner with a Maiko in Kyoto (which unexpectedly turned into a private dinner with a Geisha!), the Arashiyama Bamboo Forest & Garden walking tour, Kyoto’s Nijo Castle and Imperial Palace tour, and the All-Star Food Tour in Ginza.

One of the most valuable parts of the experience was knowing that Leny or someone on her team was always available if I needed help. I received daily reminders of the next day’s plans along with any tickets or vouchers, which was reassuring. Her real-time communication and spot-on recommendations for restaurants, shops, souvenirs, and museums were invaluable. Even when something didn’t go as planned, Leny and her team jumped into action, kept me informed, and resolved the issue with a solution that ended up being even better than the original plan. And when I got lost in Japan’s train stations many times, her team’s patience and guidance made all the difference.

Even though this was a solo trip, I felt like I had a supportive team behind me. Next time, I plan to bring my two teenage daughters to Japan, and I will absolutely be using Kimkim again to plan that trip.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 24, 2025

Welcome back home, Rodney. I hope you’re settling in nicely.

Thank you very much for taking the time to share your experience with my team and me. I’m delighted to hear that the trip turned out perfectly, as you mentioned, and that you enjoyed all of the experiences. It was also a pleasure working with you during the trip-planning process.

I look forward to helping you plan your next Japan adventure—perhaps with your teenagers this time. I will be sharing your feedback with my team and our partner teams as well.

Thank you again, and wishing you a Merry Christmas.

Warm regards,
Leny

This was an amazing trip especially for only ...
Thailand | Nov 30 - Dec 7, 2025

Matthew
Matthew P.
Phoenix, AZ | Reviewed on Dec 12, 2025
This was an amazing trip especially for only being there one week. All of the guides were great! Wish I had more time. Read more

This was an amazing trip especially for only being there one week. All of the guides were great! Wish I had more time.

Hotel Reviews
Night Hotel Bangkok - Sukhumvit 15
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
De Lanna Chiang Mai
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ayutthaya Day Tour with Lunch
Ayutthaya Day Tour with Lunch
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chiang Mai Sunset Point, Wat Pha Lat, Wat Doi Suthep, Wat Umong
Chiang Mai Sunset Point, Wat Pha Lat, Wat Doi Suthep, Wat Umong
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tuk Tuk Tour (Private)
Half Day Tuk Tuk Tour (Private)
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Doi Inthanon National Park Trekking
Doi Inthanon National Park Trekking
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Day Care at Patara Elephant Farm
Elephant Day Care at Patara Elephant Farm
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Dec 12, 2025

Thank you so much for your review, Matthew! I’m delighted to hear that you enjoyed your short break with us. We hope to welcome you back to Thailand again soon - there are still so many beautiful places waiting for you to explore!

Leny was fantastic prepping for the trip. Aft...
Japan | Oct 25 - Nov 10, 2025

Kevin
Kevin M.
Chicago, IL | Reviewed on Dec 11, 2025

Leny was fantastic prepping for the trip. After numerous live calls we adjusted our itinerary to our needs and timing. Leny was patient and made all the necessary adjustments. The trip was fantastic and every day we had a text outlining our day and travel. Just an awesome experience and Leny was the best

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 11, 2025

Hi Kevin,

I hope you’re settling in nicely. Thank you so much for your kind words. It was a pleasure helping you shape the trip and fine-tune the itinerary, and it was great working with you throughout the planning process. I’m really glad the daily updates and arrangements made everything smooth and enjoyable. I appreciate your trust, and I’m happy to hear you had such a wonderful experience. I look forward to helping you with your future Japan trip.

Warm regards,

Leny

First-Time Solo Traveler in Japan: Effortless and Unforgettable!
Japan | Oct 22 - Nov 4, 2025

Kristi
Kristi R.
Ashburn, VA | Reviewed on Dec 09, 2025
What an incredible experience! As a first-time female solo traveler in Asia, I couldn’t have asked for a smoother, more enjoyable trip. The Kimkim team was fantastic, and a huge shoutout to Leny, my amazing Kimkim agent, who was always just a message away with helpful insights, restaurant suggestions, and even quick itinerary tweaks while I was in Japan. Truly a godsend!
My journey took me through Tokyo, Hakone, Kyoto, Takayama, Kanazawa, and back to Tokyo over the span of two weeks. The big...
Read more

What an incredible experience! As a first-time female solo traveler in Asia, I couldn’t have asked for a smoother, more enjoyable trip. The Kimkim team was fantastic, and a huge shoutout to Leny, my amazing Kimkim agent, who was always just a message away with helpful insights, restaurant suggestions, and even quick itinerary tweaks while I was in Japan. Truly a godsend!
My journey took me through Tokyo, Hakone, Kyoto, Takayama, Kanazawa, and back to Tokyo over the span of two weeks. The big cities were so much fun to explore—especially with the thoughtfully chosen hotels that made each stay comfortable and convenient. The smaller towns gave me a completely different perspective on Japanese culture that I never would have discovered on my own.
Every hotel was excellent, the food was out of this world, and the tours were exactly what I hoped for—most ended up being private, which made everything feel so personal. The tour guides were incredible and really brought each destination to life.
If you’re a female solo traveler wondering if this is doable—it absolutely is! Kimkim made it stress-free and enjoyable from start to finish. 10/10 would recommend, and I’m already planning my next trip to Japan!

Hotel Reviews
Hyatt Regency Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Really such a fantastic location to get anywhere you need in Kyoto and beyond. In the center of it all!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Hida Takayama
Takayama

The public baths are a huge win! What a great hotel and location. But beware, there are a LOT of tours that stay here too, so there tend to be long wait times to the elevators or breakfast in the mornings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Sanraku Kanazawa
Kanazawa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hotel Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Ken was a great tour guide and made the experience so fun and personal! 10/10 for Magical Trip
Transport
Ghibli Museum & Ghibli Film Appreciation Bus Tour (Round Trip from Shinjuku)
Ghibli Museum & Ghibli Film Appreciation Bus Tour (Round Trip from Shinjuku)
Tokyo

As a huge Studio Ghibli fan, visiting the museum was an absolute dream come true. My tour guide, Michico, was incredible—so knowledgeable and passionate, and it made the experience even more special knowing she was a fellow Ghibli fan. She was truly a highlight of the trip! The museum itself is something beyond words—magical, whimsical, and full of surprises. It’s a must-visit for any Ghibli lover. I spent hours exploring, letting my inner child lead the way, and loved every minute of it.

Quality of Experience
Guides, Drivers and Staff
Transport
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Hakone is a beautiful and fun destination, but I realized that traditional ryokans aren’t for me. While the experience is unique and deeply rooted in Japanese culture—complete with traditional clothing and footwear—I personally found it a bit uncomfortable. For travelers who want an authentic cultural stay, I highly recommend trying a ryokan at least once. However, if you prefer familiar comforts, this experience might push you out of your comfort zone and could feel a little stressful. The site itself was amazing and the staff incredibly attentive.

Quality of Experience
Guides, Drivers and Staff
Transport
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Japan

I can’t rave enough about this Tea Ceremony experience! The women running the tea house were incredibly kind and generous with their time. What was supposed to be a 30-minute visit turned into an hour and a half of conversation, laughter, and exchanging stories with the staff. This was truly the highlight of my entire trip—an authentic, heartfelt experience that I’ll never forget. If you’re considering it, don’t hesitate. I recommend it 100%!

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

My tour guide, Ayuri, was absolutely amazing! I loved this entire tour—it gave me the chance to see areas that most travelers overlook because of the usual “tourism blinders.” Ayuri’s knowledge and passion made the experience unforgettable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Tokyo

Wow, wow, wow—this experience was absolutely amazing! Learning about sumo wrestling directly from retired sumos was unforgettable, and then having them cook a delicious lunch for us? How cool is that! The sumos were hilarious, passionate, and so eager to share the history and culture of the sport. After the meal, we even practiced and had a match in the ring with them—which was hysterical fun and such a unique memory. 10/10 recommend, especially because our tour guide, Mayu, was so personable and an excellent translator, making the whole experience seamless and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 10, 2025

Hi Kristi,

I hope you’ve settled in nicely after your trip. Thanks so much for taking the time to share your feedback — I really appreciate it. It makes me happy to hear that you had such a wonderful experience traveling solo in Japan.

I’ll make sure to pass your kind words on to my team and our partners as well. They’ll be glad to know their efforts helped make your journey special. If there’s ever anything you’d like to explore again in Japan or anywhere else, I’d be more than happy to help.

Warm regards,
Leny

Vicky planned a great time in Cairns for us
Australia | Nov 28 - Dec 3, 2025

T
Theresa C.
Denver, CO | Reviewed on Dec 07, 2025

We really enjoyed the vacation Vicky planned for us. Most memorable was the cruise/snorkeling trip - the kids and I had a great time at the reef highlighted by three sea turtles, one that came within inches of my daughter. Thanks for helping us make memories.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 07, 2025

Thank you for your feedback Theresa. I am glad you all had a great time
Take care and All the Best
Vicky

The trip was great - seamless and a lot of on...
Japan | Nov 23 - Nov 29, 2025

A
Alex H.
United Kingdom | Reviewed on Dec 07, 2025
The trip was great - seamless and a lot of on the ground help once we got to Japan. We had fun learning about the metro system and generally walking all over. And some of the guides were terrific. The Kyoto visit was by far the most incredible part of the week. Thanks for your help! Read more

The trip was great - seamless and a lot of on the ground help once we got to Japan. We had fun learning about the metro system and generally walking all over. And some of the guides were terrific. The Kyoto visit was by far the most incredible part of the week. Thanks for your help!

Hotel Review
Patina Osaka
Osaka

Absolutely amazing! Brand new, right on Osaka Castle... A little walk to the metro but not bad. Breakfast was incredible. We will definately stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

Incredible. the guide Akira Itoh was knowledgable and very friendly. An incredible visit!

Quality of Experience
Food
Tofu lunch was a bit boring
Guides, Drivers and Staff
Transport
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Tokyo

Very neat learning about this neighborhood. The guide Michiko Aoyama was incredible - she was tireless and took us all over, to all the alleys of the neighborhood finding millinium old shrines. Great tour! And wonderful tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 08, 2025
Hi Alex, Welcome back home! I hope you're settled in nicely.
I’m very glad to hear you enjoyed the trip and that everything went smoothly once you arrived in Japan. It’s great that you and your son embraced the metro system and explored on foot—that’s one of the best ways to experience local life.
I’m also happy to hear Kyoto was a highlight and that some of the guides made the experience memorable. During the Arashiyama tour, the traditional vegetarian Buddhist lunch is intentionally... Read more

Hi Alex,

Welcome back home! I hope you're settled in nicely.
I’m very glad to hear you enjoyed the trip and that everything went smoothly once you arrived in Japan. It’s great that you and your son embraced the metro system and explored on foot—that’s one of the best ways to experience local life.

I’m also happy to hear Kyoto was a highlight and that some of the guides made the experience memorable. During the Arashiyama tour, the traditional vegetarian Buddhist lunch is intentionally simple and natural, reflecting the philosophy of shojin ryori, which focuses on balance, purity, and appreciation of seasonal ingredients. This approach is very different from standard cuisine, yet it provides a meaningful cultural experience.

Thank you again for sharing your feedback. It was a pleasure planning this father-and-son journey with you. If you ever return to Japan or explore another destination, I’d be happy to help again.

Best regards,
Leny

Amazing Australia, Tasmania, and New Zealand.
Australia | Nov 3 - Nov 26, 2025

J
Jerry B.
Columbus, OH | Reviewed on Dec 05, 2025
An amazing, enjoyable, exciting, and fun-filled trip to Australia, Tasmania, and New Zealand all arranged by our spectacular agent Vicky Steinhardt. She did an amazing job of setting an itinerary to meet all our requests. The pre-arranged tours were all first class and hit the major highlights of the places we visited. In addition, Vicky's suggestions of things to do and see in our free time, and restaurant recommendations, were spot on - plenty of variety. We were especially appreciative... Read more

An amazing, enjoyable, exciting, and fun-filled trip to Australia, Tasmania, and New Zealand all arranged by our spectacular agent Vicky Steinhardt. She did an amazing job of setting an itinerary to meet all our requests. The pre-arranged tours were all first class and hit the major highlights of the places we visited. In addition, Vicky's suggestions of things to do and see in our free time, and restaurant recommendations, were spot on - plenty of variety. We were especially appreciative when she quickly and seamlessly made new flight arrangements due to a late cancellation by one airline, without interrupting our itinerary. If you want the best experience of Australia and New Zealand, all 4 of us highly recommend kimkim, and Vicky in particular.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 05, 2025

Thank you so much Jerry.
I really appreciate your positive feedback. You just made my day :-)
Take care and thanks again for booking with me

Vicky was able to accommodate our ever changi...
Australia | Oct 30 - Nov 6, 2025

damon
damon w.
Los Angeles, CA | Reviewed on Dec 04, 2025
Vicky was able to accommodate our ever changing schedule. We were so grateful. Read more

Vicky was able to accommodate our ever changing schedule. We were so grateful.

Hotel Reviews
Vibe Hotel Hobart
Hobart

Nice services and amenities. Breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Freycinet Lodge
Coles Bay

Amazing setting and amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 04, 2025

Thanks so much Damon. I am glad you had a great trip
Take care ans All the Best
Vicky

Not the best
South Korea | Nov 29 - Dec 1, 2025

B
Bryn P.
Kennesaw, GA | Reviewed on Dec 04, 2025
When we arrived to Seoul, we were supposed to have a 4 hour tour coming straight from the airport. However, it was 6.5 hours and we only did 2 of the 5 things listed on the itinerary before forcing to call it quits due to the young children in our group. This day was very poorly planned. We got to the lunch spot, bought a few different items, and were ready to go, but we were told we needed to stay put and wait for 30 minutes until our guide and driver had time to enjoy their lunch. This was... Read more

When we arrived to Seoul, we were supposed to have a 4 hour tour coming straight from the airport. However, it was 6.5 hours and we only did 2 of the 5 things listed on the itinerary before forcing to call it quits due to the young children in our group. This day was very poorly planned. We got to the lunch spot, bought a few different items, and were ready to go, but we were told we needed to stay put and wait for 30 minutes until our guide and driver had time to enjoy their lunch. This was a waste of our time. The guide also told us she’d reach out to her manager to see about a refund for the spots we were unable to hit and I have yet to hear back. If the cable car is known to have lines and you chose to not purchase tickets in advance, why would that not be the first stop?

The second day at the DMZ was amazing. Vincent was great.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 06, 2025

Hi Bryn, thank you for your review, and I hope you’re settled in. I’m sorry for what happened on Day 1—we wish we had known during your trip so we could have fixed it right away. I’ll investigate this with our partner supplier. I’m glad you enjoyed the DMZ tour with Vincent. Thank you, and I’ve reached out to you directly as well.

Warm regards,
Leny