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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Recent Trip Reviews for Vio Travel

My Australia trip
Australia | Sep 12 - Sep 26, 2025

B
Benita K.
Dallas, TX | Reviewed on Nov 03, 2025
My Australia trip was phenomenal! Vicky had every detail of the trip covered from getting us the best airplane seats to having our pickups arranged without any difficulties. Our excursions were more than I had imagined. I wanted as many animal encounters as possible.
Holding baby joeys, feeding kangaroos, watching flocks of cockatoos soaring over the mountains, experiencing the penguins waddle out of the water to find their nests. All amazing! Plus snorkeling the Great Barrier Reef!! So...
Read more

My Australia trip was phenomenal! Vicky had every detail of the trip covered from getting us the best airplane seats to having our pickups arranged without any difficulties. Our excursions were more than I had imagined. I wanted as many animal encounters as possible.
Holding baby joeys, feeding kangaroos, watching flocks of cockatoos soaring over the mountains, experiencing the penguins waddle out of the water to find their nests. All amazing! Plus snorkeling the Great Barrier Reef!! So many beautiful things to see and do !
Thank you Vicky!!! You gave us a trip of a lifetime!

Hotel Reviews
Shangri-La Sydney
The Rocks
Authenticity & Character
Very modern
Location
Staff
Cleanliness & Comfort
The Playford Hotel
Adelaide
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very conveniently located
Peninsula Boutique Hotel
Port Douglas

Very cute and quaint. Great location!

Authenticity & Character
Location
Beach across the street. Walking distance to downtown
Staff
So helpful. So willing to go the extra mile. Made sure we had everything.
Cleanliness & Comfort
QT Melbourne
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kangaroo Island in a Day Tour from Adelaide
Kangaroo Island in a Day Tour from Adelaide
Adelaide
Quality of Experience
Guides, Drivers and Staff
Transport
Driver was very knowledgeable and willing to help out.
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne
Quality of Experience
O
Guides, Drivers and Staff
Transport
Daintree Afternoon and Nocturnal Tour
Daintree Afternoon and Nocturnal Tour
Australia

The tour was canceled due to rain causing too high water levels for the ferry. The tour guide took us to a different part of the rainforest which we had 1 hour to spend. Was enough. Not much to see. Was disappointing.

Quality of Experience
Food
We had burgers and fries in Point Douglas.
Guides, Drivers and Staff
Transport
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Port Douglas

Great experience. Lots of animals to see. Our guide took us behind the scenes to see and hold baby joeys and pet koalas. Amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney

The Blue mountains are beautiful. And seeing the flocks of cockatoos was amazing. However this is a very physically demanding tour with lots of steps ( in 1 part there were 1000) and no safety rails. It was wet and slippery also. If I had known I would not have taken this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
ABC Reef Safaris - Port Douglas Snorkelling max 12 passengers
ABC Reef Safaris - Port Douglas Snorkelling max 12 passengers
Australia

Great experience! The staff were great. There were only 9 of us do we got a lot of personal attention. The water was a little rough due to recent rain. Some people got sea sick.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne
Quality of Experience
P
Food
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 03, 2025

Hi Benita,
Thank you so much for your wonderful feedback. I’m pleased to hear that your Australia trip was everything you hoped for — and more. It sounds like you made the very most of every moment, and I am glad you had so many incredible animal encounters, which I knew were top on your list.
It was such a pleasure helping you create this adventure, and I’m so glad it became the trip of a lifetime.
Warm regards,
Vicky

Jook and the team at Kim Kim definately under...
Thailand | Oct 18 - Nov 1, 2025

Wallace
Wallace W.
Ashburn, VA | Reviewed on Nov 02, 2025
Jook and the team at Kim Kim definately understood the job at hand and delivered in every category. Read more

Jook and the team at Kim Kim definately understood the job at hand and delivered in every category.

Hotel Reviews
The Bloc Hotel Phuket
Phuket

The block is like a hidden gem

Authenticity & Character
They have an amazing view of the beach pool side, the sunsets were like no other
Location
Location location location!
Staff
The staff kept me informed and happy to see them not running from them, very warm people
Cleanliness & Comfort
You could stop anyone of the staff members and they would drop everything to make sure you are ok
The ShellSea Krabi I Luxury Beach Resort & Pool Villas
Krabi

Great hotel with beautiful sight lines and an amazing staff

Authenticity & Character
Seems pretty original to me
Location
It is a bit away from most things that a solo traveler would want to access
Staff
Made sure they met all needs
Cleanliness & Comfort
Well maintained
Hotel Baraquda Heeton Pattaya by Compass Hospitality
Chon Buri

Great easy going hotel that affords you to be you

Authenticity & Character
Very eclectic design
Location
Centrally located with the beach only one block away which is perfect to stay out of the madness and party zone noise
Staff
The staff meet all needs without making you feel uncomfortable
Cleanliness & Comfort
Very clean and spacious rooms
Aira Hotel Bangkok
Bangkok

This was a centrally located property with a great staff who meet your needs at the door without being pushy

Authenticity & Character
Although it is in the heart of all Bangkok has to offer it does not lose its own identity . It still feels like a boutique hotel that affords for you to get away from city life when you are ready
Location
Again it is centrally located for nightlife and travel around Bangkok
Staff
The staff felt genuine , they were not just there working for tips. It seems like they care about the customer me the stay
Cleanliness & Comfort
Clean well maintained and accessible
Activity Reviews
ATV & Zipline Adventure
ATV & Zipline Adventure
Phuket

Another life changing moment for me

Quality of Experience
Patience
Guides, Drivers and Staff
My guide on both zip line and atv
Transport
To the point
Jet Ski Safari Trip
Jet Ski Safari Trip
Phuket

This tour was life changing for me

Quality of Experience
Again, this was life changing . I have never rode a jet ski let alone from island to island, just amazing
Guides, Drivers and Staff
Good people great vibes nothing but smiles all day
Transport
Straight to the point
Southern Flavors Food Tour with 15+ Tastings
Southern Flavors Food Tour with 15+ Tastings
Phuket

Unfortunately I did not make this tour either, it was a lot going on

Quality of Experience
N/a
Guides, Drivers and Staff
N/a
Transport
N/a
From Krabi to Phuket with Sightseeing at Samet Nangshe Viewpoint
From Krabi to Phuket with Sightseeing at Samet Nangshe Viewpoint
Thailand

Interesting break from one place to another

Quality of Experience
No not really , just a great transitional point
Guides, Drivers and Staff
Patience
Transport
Patience
Krabi 4 Islands
Krabi 4 Islands
Krabi

Definitely one of the best experiences I have ever had

Quality of Experience
They made me feel like I was dealing with real people who love what they do
Food
Nothing really, light lunch to fuel up after a long day
Guides, Drivers and Staff
Very organic experience
Transport
Straight to the point literally
Walking Tour - Grand Palace, Wat Pho & Wat Arun
Walking Tour - Grand Palace, Wat Pho & Wat Arun
Bangkok

Unfortunately I did not get to go to this tour, I was just burnt out lol but I do still have pictures from my previous tour where I still got to take photos

Quality of Experience
N/a
Guides, Drivers and Staff
N/a
Transport
N/a
Michelin Guide Street Food by Tuk Tuk
Michelin Guide Street Food by Tuk Tuk
Bangkok

My guide was funny and ver knowledgeable

Quality of Experience
Although I was the only one on the tour I got the full experience , no corners were cut
Food
Great humble beginnings places with big flavor and a great following
Guides, Drivers and Staff
Patience
Transport
Patience
Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Nov 04, 2025

Sawasdee ka Wallace,
Thank you so much for taking the time to write such a thoughtful and detailed review! It truly means a lot to know that you felt well taken care of and that everything met your expectations. It was an absolute pleasure planning your trip, and I’m so glad you enjoyed the experience. Wishing you many more wonderful journeys ahead — and I’d be delighted to help you plan your next adventure anytime!
Cheers, Jook

Vicky was excellent
Australia | Oct 17 - Oct 28, 2025

P
Paul S.
Portland, OR | Reviewed on Oct 29, 2025
What a great trip. Vicky got it right and gave us just what we were looking for. Read more

What a great trip. Vicky got it right and gave us just what we were looking for.

Hotel Reviews
Regal Port Douglas
Port Douglas

Right out of the 80s. Physical keys to get in the room. Room on the 3rd floor - elevator was out of commission. Air-conditioned room was just big enough for the bed. The other "room" was out the sliding door (which scraped and rumbled when opening or closing) on a covered but open patio. The pool with waterfalls was cool.

Authenticity & Character
Location
Right downtown Port Douglas close to everything
Staff
Cleanliness & Comfort
Sudima Auckland City
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel Sydney
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Outer Barrier Reef from Reef Marina - Port Douglas
Outer Barrier Reef from Reef Marina - Port Douglas
Port Douglas

Once in a lifetime experience. Education, helicopter ride, snorkeling, submarine - all 10s

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru

I would have preferred a bit more information about the physical, the flora and fauna. Too much about the culture and religion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney

Our personal walk with Dave was fun and informative. Very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 30, 2025

Hi Paul,
Thank you so much for your lovely feedback! I’m delighted to hear you had such a wonderful trip and that Australia and New Zealand delivered exactly what you were hoping for. It was an absolute pleasure helping you plan it
Warm regards,
Vicky

Fantastic Trip to Japan
Japan | Oct 12 - Oct 27, 2025

Harold J
Harold J G.
Atlanta, GA | Reviewed on Oct 29, 2025
The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand...
Read more

The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand but the rest were fine. We would like to mention a couple of them (Ray who worked with Arigato Travel and took us on a food tour, Kazuyasu Hakata who took us to a beautiful waterfall, Aya who led us in Hiroshima, and Masa who drove us to Mt. Fuji). The hotels were all first rate except one (Candeo in Osaka) which was disappointing due to a surprising "we don't care" staff attitude. Candeo also had the smallest room, would not allow room charges, and had an overpriced restaurant. This was definitely an exception since everyone else in Japan and in every hotel was so nice. Two special events were the stay at the Japanese Inn (ryokan) and the Maiko dinner. Overall it was a terrific trip. Thanks, Leny.

Hotel Reviews
Matsuzakaya Honten
Kanagawa

The experience at this Inn is fantastic and well worth the out-of-the-way trip. We arrived late in the afternoon and would have enjoyed a few extra hours to enjoy the private insen (hot springs hot tub). They serve a wonderful, colorful, delicious dinner. Relax and enjoy the experience if you have the opportunity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Definitely worth the visit
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location. In the center of a very busy and active part of central Tokyo. Lots of people out all the time. Not noisy since the hotel starts on the 17th floor and goes up from there. The staff is good but the room is small. As usual for Japan the space is well allocated. Fine place to stay. Good breakfast with large buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Very nice room with excellent staff. Good buffet breakfast. If you order anything from the front desk, it is delivered to your room quickly and efficiently by a robot that rings your room bell, greets you, and leaves with "have a nice day." Worth the stay for the experience of the future.

Authenticity & Character
Location
Convenient at railway station.
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

Very large room. Lots of modern conveniences. Great breakfast buffet. Really nice stay in every way.

Authenticity & Character
Location
Near railway station.
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

Very disappointing. The only staff in Japan that was unfriendly and unhelpful. Hotel restaurant was very expensive and the staff there was not helpful. Would not even allow us to charge our meal to our room. Breakfast buffet was ok but not memorable. Also location is in the middle of a concrete jungle in Osaka--not much around the hotel.

Authenticity & Character
Location
Just large buildings in the area. Not convenient.
Staff
Had a "we don't care" attitude.
Cleanliness & Comfort
The Blossom Hibiya
Minato

The room was a bit small and the location is not central. The staff was very nice and friendly. Breakfast buffet was okay--not great but not bad.

Authenticity & Character
Location
Not much around the area.
Staff
Very helpful
Cleanliness & Comfort
Activity Reviews
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

We were not sure what to expect and we were surprised how great it was. The guide (Ray from Arigato Travel) took us to local restaurants in Tokyo that specialize in foods from other parts of Japan. Best sushi we had the whole trip. It was great fun and definitely recommend it.

Quality of Experience
Food was delicious and fun at the same time.
Guides, Drivers and Staff
Ray of Arigato Travel is a delight and enthusiastic.
Transport
on foot made it more fun as you see the neighborhood
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

Very old part of Tokyo is so different from the center of the city. Many quiet streets and also cemeteries. Very nice contrast and learned a lot. NIce guide.

Quality of Experience
Guides, Drivers and Staff
Transport
on foot but that is the only way to see the neighborhood
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Worth seeing the Great Buddha statue
Guides, Drivers and Staff
Guide was very good.
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Spent several hours watching the clouds over Mt. Fuji. Relaxing, fun, and well worth the time.

Quality of Experience
Guides, Drivers and Staff
Masa was the driver and it was delightful to spend the day with him.
Transport
Good driver and nice person.
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Definitely a highlight of the entire trip. Beautiful Japanese Inn with private onsen and delicious and colorful private dinner (Kaiseki). Totally not to be missed.

Quality of Experience
Amazing is a good word for this experience
Guides, Drivers and Staff
Masa was driver--excellent English and nice person.
Transport
by car--hard to get there otherwise
Traditional Tea Ceremony at Tondaya Machiya
Traditional Tea Ceremony at Tondaya Machiya
Kyoto

Delightful insight into old Japanese tradition. Loved the experience.

Quality of Experience
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Very special experience with Geisha (Geiko) who answered questions openly and gracefully. Another do not miss moment.

Quality of Experience
Sayonara Japan!
Sayonara Japan!
Japan

Ride to airport was efficient and uneventful. On time--no problem.

Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima

An important visit certainly for Americans who share this historical moment with Japan. Moving and worthwhile. Miyajima is very pretty if a bit touristic.

Quality of Experience
Guides, Drivers and Staff
Aya was a wonderful and thoughtful guide.
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

The group that was supposed to pick us up went to the wrong terminal and we waited over an hour. That was not fun after the long flight from the U.S.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Osaka Tour with English-Speaking Guide (Private)
Half-Day Osaka Tour with English-Speaking Guide (Private)
Japan

Osaka Castle is nice to see but the Meiji era museum was the best part of the day.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 29, 2025
Hi Harold, welcome back home. Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning. Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and... Read more

Hi Harold, welcome back home.

Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning.

Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and coordinated a solution with the transfer provider. My apologies for the inconvenience caused. We will investigate this matter in detail with our partner to understand what went wrong and ensure it doesn’t happen again.

Thank you again for giving us the opportunity to assist with your trip. We’ll share your feedback with both the Candeo Hotel and the transfer partner to help improve service quality moving forward.

Warm regards,
Leny

The Perfect Hoilday
Australia | Sep 30 - Oct 6, 2025

Susan
Susan K.
Newark, NJ | Reviewed on Oct 26, 2025
Vicky orchestrated the perfect Australian Holiday. We only had a week and she managed to get everything booked that we requested. She provided a very detailed intinerary, and everything went very smoothly. And when we had a question when waiting for a tour bus she quickly responded and confirmed we were in the right spot. Vicky, went the extra mile for us as we had to postpone our original booking because of health issues. It was a blessing to have someone who was so caring and... Read more

Vicky orchestrated the perfect Australian Holiday. We only had a week and she managed to get everything booked that we requested. She provided a very detailed intinerary, and everything went very smoothly. And when we had a question when waiting for a tour bus she quickly responded and confirmed we were in the right spot. Vicky, went the extra mile for us as we had to postpone our original booking because of health issues. It was a blessing to have someone who was so caring and knowledgeable.
We landed in Sydney early in the morning and hit the ground excited to explore on our own before our scheduled afternoon tour. Because of the information and suggestions Vicky made we covered a lot of territory.
We would recommend the Panorama Sydney sights half day tour by AEA. Our driver Paul, did an execellent job giving us an overview of the cities history and significant sites.
The Blue MountainWildlife Full Day Sights and Hiking tour by AEA was outstanding. Nigel our guide was informative and kept us moving so we didn’t miss out on anything. The hike was the highlight, a bit strenuous but so worth it.
Uluru Sacred Sites, Sunset, BBQ and Star Talk did not disappoint. So beautiful! Ayers Rock -Sunrise field of light was impressive. Both tours were by AAT Kings. Would have loved another day in Uluru but did not have the time. Would recommend staying 2 days.
Cairns was a delight. Enjoyed the free time exploring the city. The highlight of the whole trip was snorkeling on the barrier reef. We did the Sunlover reef Cruise and booked a private snorkeling tour. Highly recommend! We were able to see so much more and knew what we were seeing.
The Classic Kuranda with Tropic wings was great too. Doing the scenic train ride first and the Gondola on the return was perfect. The Gondola ride was breath taking. Got to hold a kangaroo. That was special!!!
Vicky planned a trip for us that we will always remember! I recommend using KimKim tours!

Hotel Reviews
Pacific Hotel Cairns
Cairns

Comfortable. Centrally located downtown. Easy walking distance to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emu Walk Apartments
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel Sydney
Sydney
Authenticity & Character
Location
Easy access to tram and within walking distance to most harbor.
Staff
Cleanliness & Comfort
Activity Review
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 26, 2025
Hi Susan and Doyle,
Thank you so much for your wonderful feedback! I’m absolutely delighted to hear how much you enjoyed your Australian adventure — it sounds like you made the most of every moment!
It was truly a pleasure helping you put this trip together, especially after the initial postponement. I’m so glad everything went smoothly and that you felt supported along the way.
Your detailed highlights put such a big smile on my face — from the breathtaking hikes in the Blue Mountains to... Read more

Hi Susan and Doyle,
Thank you so much for your wonderful feedback! I’m absolutely delighted to hear how much you enjoyed your Australian adventure — it sounds like you made the most of every moment!
It was truly a pleasure helping you put this trip together, especially after the initial postponement. I’m so glad everything went smoothly and that you felt supported along the way.

Your detailed highlights put such a big smile on my face — from the breathtaking hikes in the Blue Mountains to the magic of Uluru and snorkeling the Great Barrier Reef. I couldn’t agree more — two nights in Uluru is perfect when time allows.

Thank you again for your kind words and for recommending KimKim.

Wishing you many more travel adventures ahead.
Warm regards,
Vicky

Awesome Australia
Australia | Oct 11 - Oct 22, 2025

Kimberly
Kimberly B.
Chicago, IL | Reviewed on Oct 23, 2025
When we got the opportunity to travel to Austrailia from the US, it quickly became overwhelming to take on my usual role as travel planner. One night, while poking around the internet, I ran into kimkim.com and it bacame apparent that this approach to travel planning would fit our needs perfectly. I was enticed by the menu driven selection approach and the fact that I could interact via the internet at times that suited me. The list of options we were presented, as well as the option to... Read more

When we got the opportunity to travel to Austrailia from the US, it quickly became overwhelming to take on my usual role as travel planner. One night, while poking around the internet, I ran into kimkim.com and it bacame apparent that this approach to travel planning would fit our needs perfectly.

I was enticed by the menu driven selection approach and the fact that I could interact via the internet at times that suited me. The list of options we were presented, as well as the option to say no to any of them and describe something that might suit us better made it very easy to cultivate the trip we were hoping for.

Vicky was amazing to work with, adjusting easily to our whims, giving guidance where appropriate, getting us taken care of from the foot of the cruise ship to our flight home. It took off so much pressure of having to figure things out on my own.

Vicky was quick to make adjustments in a couple of cases where we wanted to make the trip to the airport earlier. It was nice to know we had someone oncall in the event of a needed change. We appreciated all the other recommendations as well, restaurants and tips on visiting around the city if time allowed.

We enjoyed each of the accomodations we were booked into as well as having the breakfast option which allowed us to avoid starting our day with the first question being "what do we do for food". We could just get going on our travels for the day.

We really enjoyed each of the tours and activities we booked. They met or exceeded our expectations and we could not have been more satisfied.

Vicky did an amazing job and provided service that has and will be highly recommended by us!

Hotel Reviews
Vibe Hotel Sydney
Sydney
Authenticity & Character
All part of city life, it seemed to fit right into the multi cultural city that Syndey is.
Location
It was a nice location for us. Two blocks from the train stop that would take us down to the harbor. Not really too far from anywhere. We were able to find nice pubs and laundry both close by.
Staff
The desk and restaurant staff greeted us nicely. The bartenders were extremely friendly and accomodating.
Cleanliness & Comfort
A big room with big views was really clean and comfortable.
Peninsula Boutique Hotel
Port Douglas

We loved this hotel! Each morning and evening we sat on the balcony enjoying the sights and sounds of the ocean. It was a little slice of heaven!

Authenticity & Character
Loved the creativitiy used in the design and how that whole thing was arranged towards the ocean and around the spa and pool. Enjoyed breakfast sitting in view of the ocean each morning. Not sure what else you could ask for!
Location
Ocean front .. what more could you ask for!
Staff
Very friendly and accomodating.
Cleanliness & Comfort
Vibe Hotel
Melbourne

Very comfortable room with great views of the downtown.

Rydges Sydney Airport Hotel
Mascot, Sydney, NSW

Comfortable and quiet. Glad to be at the airport for the trip home.

Activity Reviews
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney

A long day of great stops. Enjoyed being up close with the animals. Views of the Blue Mountains were beautiful from all the stopping points along the way. The hike was challenging enough with great views and the botantical garden was amazing. The guide we had was very knowledgeable and we enjoyed all of the info she had to share. She did a great job of minding the traffic and giving out various tidbits about Syndey and each of the stops along the way. The lunch was great ... what a fantastic sandwich. I would certainly recommend this trip ... it is a really long day, but worth it!

Full-Day Great Barrier Reef & Coral Cays Boat Tour
Full-Day Great Barrier Reef & Coral Cays Boat Tour
Port Douglas

If you go to Austrailia ... you'd be crazy not to do this trip! Crew was great from the moment we stepped on to the end of our trip. When we struggled with a poor fitting mask, several of the crew worked together to resolve the issue quickly. They truly wanted each person to have an amazing trip. You can tell they love the Reef and their opportunity to show others.

Quality of Experience
Great ride to the Barrier Reef and just everything!
Food
The prawns were my favorite, but also the Anzac biscuits seemed to be a favorite!
Guides, Drivers and Staff
Friendly, happy to help and wanted it to be great for everyone.
Transport
Lots of places to sit and be comfortable.
Small Group Luxury 4WD Daintree Safari Tour
Small Group Luxury 4WD Daintree Safari Tour
Port Douglas

A great trip with lots of things to see. Nicholas was incredibly knowledgeable and if it didn't know an awswer, he had a bunch of book in the vehicle where we could find the answers together. He truly loves this place and all it's crazy plants & creatures. Who else serves morning tea and has lunch in the rainforest in such beautiful surroundings?! Amazing day in the Daintree!

Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

This coastline is unlike anything we've ever seen before. It was a beautiful drive on a beautiful day. Paul, our driver, was very interesting and happy to keep the conversation going. Loved the stops to get coffee, lunch and visit to the wildlife sanctuary and stretch our legs and the 12 Apostle Area was strikingly beautiful!

Laneways of Melbourne
Laneways of Melbourne
Melbourne

Enjoyed our walking tour of some of the architecture and laneways of Melbourne. It's was a little challenging to keep us all together on the crowded streets, but it didn't impact the beauty of the Cathedral, Art Deco architecture and Street Art areas. We learned a lot about Melbourne and it's history along the way

Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney

We covered an amazing amount of ground on this tour. Loved the way Dave led, walking backwards and talking almost non-stop through street after amazing street! Started with lots of cool history of the Rocks and developing Sydney to the streets of today. Highly recommended!

Quality of Experience
Our guide was great! Covered a lot of ground with constant information. He even gave us ideas for an evening visit to Manly Beach, places to grab a beer and dinner, all which turned out to make for a great evening adventure.
Guides, Drivers and Staff
Best guide ever!
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Enjoyed learning the history of the creation of the Opera House. Didn't realize ahead of time, though it makes sense now, that you might not be able to view all of the presentation areas (or have to do it very quietly) due to practices taking place in the performance halls. The headsets proved invaluable and our guide was very knowledgeable.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 28, 2025

Thank you so much for your wonderful feedback, Kimberly. I’m delighted to hear that your trip was everything you hoped for — and that the planning process felt easy and enjoyable along the way.
It was such a pleasure helping you bring your ideas to life and fine-tuning the details so you could relax and enjoy your travels.
Wishing you many more incredible adventures ahead — and I hope Australia will always hold a special place in your travel memories!
Warm regards,
Vicky

Great service from Vicky
Australia | Sep 12 - Sep 26, 2025

L
Leslie V.
Los Angeles, CA | Reviewed on Oct 19, 2025

Vicky did an excellent job with the excursions and details of our trip. We gave her a wish list of what we wanted to see and she fulfilled it beautifully. She was always very responsive with any inquiries we made and addressed them immediately. She placed us in accommodations that were lovely and centrally located which enabled us to spend more time on our daily outings, not having to worry about transportation from place to place. I would definitely work with Vicky on any return trip to Australia!

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 20, 2025

Hi Leslie
Thank you so much for your lovely feedback. I am glad you both had such a great time and ot was all you hoped it would be.
Thank you for entrusting me with your journey
Take care and All the Best
Vicky

A 1 travel partners Leny /KimKim
Japan | Oct 6 - Oct 14, 2025

A
Anita D.
Los Angeles, CA | Reviewed on Oct 18, 2025
Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD
Read more

Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD

Hotel Reviews
Hotel Risveglio Akasaka
Tokyo

Great time

Authenticity & Character
Thanks very courteous
Location
Thanks
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone

Magic made with Onsen

Authenticity & Character
Location
In room dinner and breakfadtv
Staff
Cleanliness & Comfort
Shizutetsu Hotel Prezio Kyoto Karasumaoike

Excellent 4 star Centrally located

Authenticity & Character
Location
Very nice helpful staff like Mr.Kong
Staff
Very caring staff
Cleanliness & Comfort
Clean
G2 Hotel Myeondong
Seoul

Mr.Kong and staff over and above accommodating

Authenticity & Character
Nice big room
Location
Clean good location
Staff
4 star luxury
Cleanliness & Comfort
Clean big spacious room
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 18, 2025

Hello Anita,

Thank you for sharing your lovely feedback! My team and I are so happy to hear that your birthday trip went wonderfully, and that the Maiko (Geisha apprentice) with the surprise cake made your trip even more special.. We’d love to assist you again with your next Japan or South Korea adventure.

Warm regards,

Leny

Fabulous hotels, and expert selection of tour...
Australia | Oct 4 - Oct 15, 2025

Sarah
Sarah P.
Davis, CA | Reviewed on Oct 16, 2025
Fabulous hotels, and expert selection of tours and itineraries. This was my first trip on KimKim as the main client, And my specialist Vicky in Australia did not disappoint. She selected superb lodgings in the best locations. She arranged top quality tours to match our interests. We had such confidence in her choices And it felt like she was with us on our trip, Even though of course we never met in person. The other measure of a travel agent is response to last minute issues, and once... Read more

Fabulous hotels, and expert selection of tours and itineraries. This was my first trip on KimKim as the main client, And my specialist Vicky in Australia did not disappoint. She selected superb lodgings in the best locations. She arranged top quality tours to match our interests. We had such confidence in her choices And it felt like she was with us on our trip, Even though of course we never met in person.

The other measure of a travel agent is response to last minute issues, and once again Vicky came through in a superlative fashion. Our trip plan included an all day rainforest tour in our third City, Brisbane, and by that time in the trip we just wanted to tour on our own. So I messaged Vicky, and she took care of that cancellation for us along with a refund. Much appreciated, and we were able to have a day that suited interests in town.

Everything Vicky arranged happened exactly as we planned And we will certainly recommend her and the Kim Kim team to our friends, and We will use Kim Kim, again when we need this kind of individualized travel planning.

Hotel Reviews
Shangri-La Sydney
The Rocks

The view of the harbor and Opera House was a highlight of the trip. Terrific location in the rocks historical district.

Location
Cleanliness & Comfort
Peppers Beach Club
Port Douglas

One step out our door was a freshwater white sand Beach, which was the perfect place to relax after a day of touring.

Location
Walkable to town and the 4 Mile Beach.
Cleanliness & Comfort
Royal on the Park
Brisbane

We love the retro vintage decor, but the main star is the location across the street from the botanic garden.

Authenticity & Character
Mid-Century modern furnishings in excellent condition.
Location
Cleanliness & Comfort
Our agent booked us a spa suite which included a full living room with a view of the park, in addition to a spa tub room, plus our regular hotel bedroom.
Activity Reviews
Ultimate Brisbane Walking Tour
Ultimate Brisbane Walking Tour
Brisbane

Local sauce is the new kid on the block and they try harder. The staff reached out to us immediately upon booking, and before and after the trip, which gave us a lot of confidence in their organization. Excellent overview of historic Brisbane.

Quality of Experience
Guides, Drivers and Staff
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney

Our driver and guide, helder, was quite charming and informative. Loved the zoo and being out in the mountains for a brief hike.

Quality of Experience
Food
Nice for a box lunch.
Guides, Drivers and Staff
Transport
The Rocks Signature Walking Tour
The Rocks Signature Walking Tour
Sydney

This tour gave us the history and orientation to Sydney. The guide was very informative and we could everything she said and ask questions. Excellent Start to our visit to Sydney.

Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

This is a must do for visitors to Sydney since we see it so much from the outside. It was really a thrill to be on the inside of this icon of the country.

Full-Day Daintree Adventure from Port Douglas
Full-Day Daintree Adventure from Port Douglas
Port Douglas

Our guide Johnny was a long-time local who was greeted personally at every stop, And his commentary about life in tropical Queensland was very informative. The crocodile boat ride with Ernie allowed us to meet the real crocodile Hunter of Australia. You won't believe how big those male Crocs can be, from a safe distance across the river, of course.

Quality of Experience
Food
Pre-Ordered plated lunch an optional ice cream stop.
Guides, Drivers and Staff
Transport
Outer Barrier Reef from Reef Marina - Port Douglas
Outer Barrier Reef from Reef Marina - Port Douglas
Port Douglas

Visiting The reef was Tom's bucket list And this tour brought us right out to the reef For the full experience. The boat ride is 90 minutes each way. I took my seasick medicine before departure each way which was a good thing. The staff used the time time of the journey out to The reef briefing Everyone on the many activities available. I am a very anxious snorkeler and they had so many expert staff members available at each step of the suiting up. I'm so glad I had that experience. However, the real way to see what's under the water is the semi-submersible which I rode twice.

Quality of Experience
Food
Full buffet lunch.
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 17, 2025

Hi Sarah,

Thank you so much for your wonderful feedback! 🌏
I’m delighted to hear that you enjoyed the hotels, tours, and experiences throughout your trip. It was such a pleasure planning your journey and ensuring everything matched your interests perfectly.

I’m glad I could assist quickly with your change of plans in Brisbane — having the flexibility to make the most of each day is what travel is all about.

Thank you again for your kind words and recommendation. Wishing you many more amazing travel adventures ahead!

Warm regards,
Vicky

Japan Trip
Japan | Oct 1 - Oct 9, 2025

Cici
Cici L.
Los Angeles, CA | Reviewed on Oct 10, 2025
Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan! Read more

Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan!

Hotel Reviews
MIMARU Suites Tokyo Asakusa

Loved the location! So convenient for good food in every direction of Asakusa! Close to the subway and so convenient to jump on the Ginza line to go to Shibuya or Ginza. The family suite was spacious. The kids loved the tatami mats room!

Authenticity & Character
Location
Convenient
Staff
Cleanliness & Comfort
Gora Kansuiro
Hakone

This was a bit more traditional than I expected and both the public and private onsets were very small. The outdoor onsen had so many mosquitos that ate me alive. The dinner and breakfast were delicious!

Authenticity & Character
Location
The path to the open air onsen was hard to follow and mosquitos everywhere. No where to really walk around and enjoy nature
Staff
Cleanliness & Comfort
Control for mosquitos and one of the bathrooms in our room was broken. Hard to get ready as a family of 6 with 1 toilet.
MIMARU SUITES KYOTO SHIJO
Tokyo

Loved this hotel! Great location close to the subway, Nikishi market, food and shopping. 7-eleven conveniently close too! The family suite was great for my kids and parents. Spacious and had everything we needed and more. The kids loved the tatami room! Having a washer/dryer was convenient. The happy hour was awesome and the coffee/tea machine was a great perk. The kids loved the bingo game for gacha ball prize too. Would definitely stay at Mimaru again!

Authenticity & Character
Traditional kids games in the lobby
Location
Convenient
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 11, 2025

Hi Cici,

Welcome back home!
Thank you so much for your kind words! I’m so glad to hear that your family’s first trip to Japan was memorable and that the balance of tours and free time worked well for everyone. It was a pleasure planning your journey.

I look forward to helping you explore more of Japan on your next visit!

Warm regards,
Leny