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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Recent Trip Reviews for Vio Travel

KimKim Team provides excellent service!
Australia | Mar 31 - Apr 10, 2025

G
Gwen H.
Seattle, WA | Reviewed on Jun 12, 2025
Vicky was amazing to work with on our Australian Adventure. Our plans were more last-minute rather than months out. She was able to get us where we wanted and when in spite of it being peak travel season. If things came up, she worked on coordinating results right away. Thank you for working through the details and creating a memorable travel experience that we already treasure dearly. Read more

Vicky was amazing to work with on our Australian Adventure. Our plans were more last-minute rather than months out. She was able to get us where we wanted and when in spite of it being peak travel season. If things came up, she worked on coordinating results right away. Thank you for working through the details and creating a memorable travel experience that we already treasure dearly.

Hotel Review
Reef View Hotel
Whitsunday Islands, Queensland

This was an excellent hotel in the middle of our trip that was beautiful, relaxing, and energizing for us. We loved being in front of a quiet bay and enjoyed lots of ocean time, which was much needed. It felt like we were on a Tahitian vacation right in Australia.

Authenticity & Character
The setting overlooks a quiet bay with stunning views.
Location
Perfect escape from the big city vibe for a few days.
Staff
Everyone was professional, friendly, courteous, and patient with guests.
Cleanliness & Comfort
Our room was clean, the resort is clean, and the golf carts to get around were great fun.
Activity Reviews
Daintree Afternoon and Nocturnal Tour (ex Port Douglas)
Daintree Afternoon and Nocturnal Tour (ex Port Douglas)
Australia

We enjoyed our tour group and guide. They were a wonderful group and we all enjoyed getting to know each other. The Daintree Tour was educational, relaxing, and interesting.

Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Completely fascinating! We loved it and was able to hear someone practicing the pipe organ while we toured the concert hall. We loved learning the history behind this gorgeous edifice. It is so stunning in person.

Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jun 12, 2025

Hi Gwen
Thanks so much for your feedback. It was a pleasure helping you arrange your trip. I am so glad you and Bob had such a memorable experience and that you felt looked after.
Wishing you many incredible travel adventures ahead ✨️
All the Best
Vicky

You can count on Leny
Japan | Mar 10 - Mar 21, 2025

A
Andrea B.
Newark, NJ | Reviewed on Jun 01, 2025

Leny and her team were extremely responsive and always available for anything that came up during our trip. They made sure that we had everything we needed and followed up on any last minute changes that had to be made to the arrangements. Overall, they did a great job and we had a wonderful experience in Japan.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jun 02, 2025

Hi Andrea,

Thank you so much! I'm grateful for your kind words. It means a lot to know you had such a wonderful time in Japan. I enjoyed being part of your trip and was glad to help with anything along the way. I hope we get to plan another adventure together soon!

Warm regards,
Leny

Japan 2025
Japan | May 15 - May 25, 2025

D
David S.
Chicago, IL | Reviewed on May 26, 2025
Leny did a great job planning and the whole team provided excellent support while we were in Japan. Read more

Leny did a great job planning and the whole team provided excellent support while we were in Japan.

Hotel Reviews
Dusit Thani Kyoto

Great hotel but the location is not ideal. Perhaps something in Gion would have been better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Okura Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fufu Hakone
Hakone

Cool and interesting authentic Japan experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Aoyama Grand Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mt. Fuji and Hakone Full Day Tour with English Speaking driver (Private)
Mt. Fuji and Hakone Full Day Tour with English Speaking driver (Private)
Japan

Harry was great and Hakone beautiful. But lots of car time -- maybe a bit too much.

Half-Day Tokyo Tour with English-Speaking Guide
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Probably the weakest link in the itinerary. Guide's English was not great. We spent a lot of the day on the subway going from location to location, which could have been better curated.

Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo
Half-Day Kyoto Tour with English-Speaking Guide (Private)
Half-Day Kyoto Tour with English-Speaking Guide (Private)
Kyoto

Good, well-informed guide. But we really only saw the Nijo-jo castle,

Hidden Arashiyama Nature Half-Day Tour
Hidden Arashiyama Nature Half-Day Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Nishiki Market Food Tour - Daytime (Private)
Kyoto Nishiki Market Food Tour - Daytime (Private)
Kyoto
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on May 27, 2025
Hi David, Welcome back home! Thank you so much for taking the time to share your feedback—I appreciate it. I’m happy to hear you enjoyed most of the experiences and felt well supported both in the planning and on the ground. I’ve taken note of your comments about the Tokyo city tour, especially regarding the guide’s English proficiency, and I’ll pass that along to our local team. We want every part of your trip to feel smooth and enjoyable. I also understand your thoughts on the Hakone... Read more

Hi David,

Welcome back home! Thank you so much for taking the time to share your feedback—I appreciate it. I’m happy to hear you enjoyed most of the experiences and felt well supported both in the planning and on the ground.

I’ve taken note of your comments about the Tokyo city tour, especially regarding the guide’s English proficiency, and I’ll pass that along to our local team. We want every part of your trip to feel smooth and enjoyable.

I also understand your thoughts on the Hakone tour and the amount of time spent in the vehicle. Finding the right balance between sightseeing and avoiding busy tourist spots—as Harry preferred—is something we’re always working on, so your input is very helpful.

Thanks, too, for sharing that staying in the Gion area in Kyoto would have suited you better. While it can be quite busy, I had picked a quieter yet convenient spot—but it’s good to know your preference for next time.

We’ll keep all your feedback in mind as I continue to improve our trip planning. Thanks again for your insights, and I hope I get to help you plan another amazing Japan adventure in the future!

Best regards,
Leny

First time in Australia
Australia | Apr 6 - Apr 16, 2025

B
Brenda B.
Ashburn, VA | Reviewed on May 08, 2025
Pros: All 3 hotels, Sebel Quay West Sydney, Peppers Beach Club, Port Douglas and Adina Apartments Southbank, Melbourne were very nice, with restaurants close by.
Best tour probably was Blue Mountains Small Group tour because tour guide encouraged us to que for the photo patting a koala (additional $30aud ) at Featherdale Wildlife Sanctuary ; it was wonderful unique experience!! Other favorites were Guided Opera House Tour, Luxe Bus Great Ocean Road with Wildlife Wonders, and Quicksilver...
Read more

Pros: All 3 hotels, Sebel Quay West Sydney, Peppers Beach Club, Port Douglas and Adina Apartments Southbank, Melbourne were very nice, with restaurants close by.
Best tour probably was Blue Mountains Small Group tour because tour guide encouraged us to que for the photo patting a koala (additional $30aud ) at Featherdale Wildlife Sanctuary ; it was wonderful unique experience!! Other favorites were Guided Opera House Tour, Luxe Bus Great Ocean Road with Wildlife Wonders, and Quicksilver Outer Barrier Reef (although it was a cloudy day with rough seas that made snorkeling almost impossible but semi submersible, underwater observatory, and fabulous lunch made up for weather). Domestic flights were fine.

Not so nice: Grand Kuranda tour was good, but frustrating as we were just given Skyrail tickets and then a paper as to when to be at each activity on our own and then not returned to hotel until 7pm, when our agenda had the tour time ending at 3:15pm. Penguin Plus viewing was worthless, as our tour driver didn't get us there until all the ocean view seats were occupied on the Phillip Island Penguin Parade Eco tour. Blue Mountains tour also ran 90 minutes over agenda end time. We wish all transportation would have arranged for our itinerary. Sebel Quay West also charged us $11aud after we checked out(when their system was down) for minibar in error and they won't respond to an email about the error. We enjoyed Australia and the friendly Australians, as we depended on the kindness of strangers several times. This land based itinerary complimented the 2 cruises we took to New Zealand and Moreton Island prior to starting this tour.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on May 13, 2025
Hi Brenda,
Thank you so much for taking the time to share your detailed feedback. I am glad to hear that you enjoyed your stays at all of the Hotels I suggested. It’s wonderful that the Blue Mountains and the Featherdale Wildlife Sanctuary experience stood out to you—patting a koala is certainly a uniquely Australian memory to treasure!
I am also glad that you appreciated highlights like the Sydney Opera House guided tour, the Great Ocean Road journey with Luxe Bus and Wildlife Wonders, and... Read more

Hi Brenda,
Thank you so much for taking the time to share your detailed feedback. I am glad to hear that you enjoyed your stays at all of the Hotels I suggested. It’s wonderful that the Blue Mountains and the Featherdale Wildlife Sanctuary experience stood out to you—patting a koala is certainly a uniquely Australian memory to treasure!

I am also glad that you appreciated highlights like the Sydney Opera House guided tour, the Great Ocean Road journey with Luxe Bus and Wildlife Wonders, and your time with Quicksilver at the Outer Barrier Reef, despite the challenging weather that day.

I am sorry to hear about your frustrations with certain tours and logistics. The Grand Kuranda tour experience and unexpected delays on the Blue Mountains and Penguin Parade tours clearly fell short of expectations. I’ll be sharing your feedback with our local partners to help improve clarity around timing and instructions for future guests.

It's lovely to hear that the warmth and kindness of the Australian people enhanced your journey, and that this land-based itinerary complemented your cruises so well.

Warm regards,
Vicky

Vicky from Kim Kim exceeded our expectations
Australia | Mar 24 - Apr 6, 2025

Pedro
Pedro T.
Puerto Rico | Reviewed on May 02, 2025
We would like to thank Vicky for all her attention and help before, during, and after our adventure in Australia and New Zealand. Vicky paid particular attention to our interests, which were adventure and nature, and planned attractions and destinations according to our interests. She created an itinerary that was planned hour by hour, minute by minute, to maximize our time. The destinations, attractions, guides, and transportation arrangements exceeded our expectations, as did the... Read more

We would like to thank Vicky for all her attention and help before, during, and after our adventure in Australia and New Zealand.

Vicky paid particular attention to our interests, which were adventure and nature, and planned attractions and destinations according to our interests.

She created an itinerary that was planned hour by hour, minute by minute, to maximize our time.

The destinations, attractions, guides, and transportation arrangements exceeded our expectations, as did the accommodations, which were very comfortable, welcoming, and well-located.

We would like to highlight the flexibility with which she accommodated our wishes and handled changes before and during our adventure.

Thanks to Vicky, our family vacation in Australia and New Zealand was a success.

Activity Reviews
Private Penguins, Koalas and Wildlife (Phillip Island) from Melbourne
Private Penguins, Koalas and Wildlife (Phillip Island) from Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Ride Melbourne
Hot Air Balloon Ride Melbourne
Melbourne

Have dome balloon many times before, but doing it oer Melbourne with such a good team of pilots was jsut amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Port Douglas

Our Guide Jazmin was the best. Patient, knowledgeable and lovely.

Quality of Experience
Guides, Drivers and Staff
Transport
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
Australia

Snorkling the Great Barrier Reef, another dream come true.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on May 02, 2025

Hi Pedro
Thank you so much for taking the time to send me feedback on your recent family adventure. I am so glad you all had a fabulous time and that we managed to create an itinerary that was perfect for you. Thank you for entrusting me with your trip.
Take Care and wishing you many exciting travel adventures ahead
Vicky
Vicky

We actually visited Dubai and Jeab was our sp...
United Arab Emirates | Apr 19 - Apr 22, 2025

T
Tony F.
Concord, MO | Reviewed on Apr 25, 2025
We actually visited Dubai and Jeab was our specialist. It was a great trip. Dubai is an amazing place with a mix of modern and old cultures. Our dinner cruise, city tour and desert safari gave us an insightful and inspiring introduction to Dubai. I wish we had more time. Read more

We actually visited Dubai and Jeab was our specialist. It was a great trip. Dubai is an amazing place with a mix of modern and old cultures. Our dinner cruise, city tour and desert safari gave us an insightful and inspiring introduction to Dubai. I wish we had more time.

Hotel Review
Edge Creekside Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michael Lynden-Bell

The guides were very professional & knowledge...
Australia | Feb 1 - Mar 5, 2025

William
William F.
East Amherst, NY | Reviewed on Apr 23, 2025
The guides were very professional & knowledgeable Marc(Auckland) Dan(Rain forest-Port Douglas) our guide on the volcano run & the guide who took us to see the penguins were excellent Read more

The guides were very professional & knowledgeable Marc(Auckland) Dan(Rain forest-Port Douglas) our guide on the volcano run & the guide who took us to see the penguins were excellent

Hotel Reviews
The Henry Jones Art Hotel
Hobart

Great location Unique property taking a jelly factory & turning into a hotel

Authenticity & Character
Location
Right on the harbour Close to tours & restaurants
Staff
Helpful in finding attractions
Cleanliness & Comfort
We had a laundry room feet from our room Very useful as we were on the road for Waugh weeks
Mandalay Luxury Beachfront Apartments
Port Douglas

Very close to the beach Walking distance to the town center We had plenty of space

Authenticity & Character
Location
Staff
Limited interaction besides tge breakfast staff
Cleanliness & Comfort
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on May 02, 2025

Dear Bill and Anna,
Great to hear from you :-)
Thank you so much for your lovely feedback! I'm so pleased to hear you had such a great experience with the guides you mentioned—Marc in Auckland, Dan in the rainforest, and those on your volcano and penguin adventures. We’re lucky to have such passionate and knowledgeable people on our team, and we’ll be sure to pass on your kind words to them.
It was a pleasure having you on the journey, and we hope your memories of New Zealand and Australia stay bright for years to come.
Warmest wishes,
Vicky

Best Trip Ever Thanks to Leny
Japan | Apr 4 - Apr 13, 2025

Dania
Dania K.
Italy | Reviewed on Apr 14, 2025
My trip to Japan was extraordinary because of Leny.
Hee daily follow up was so useful
Leny knew exactly what I had in mind. The hotels choices were excellent & a few footsteps away from restaurants and services.
Traveling by trains & navigating huge stations with lots & lots of crowds can be pretty intimidating but the detailed maps Leny provided made it very easy to do this.
The guide in Tokyo was excellent giving me detailed historical information about the shrines & shintos we...
Read more

My trip to Japan was extraordinary because of Leny.
Hee daily follow up was so useful
Leny knew exactly what I had in mind. The hotels choices were excellent & a few footsteps away from restaurants and services.
Traveling by trains & navigating huge stations with lots & lots of crowds can be pretty intimidating but the detailed maps Leny provided made it very easy to do this.
The guide in Tokyo was excellent giving me detailed historical information about the shrines & shintos we visited & came prepared with charts to explain the differences between shrines & shintos.
Marco the photographer was amazing choosing all the perfect locations for an excellent photo shoot.
My guide to Nara did a lot of research & came prepared with sheets & charts. I found this very sweet. Shows the real Japanese ethics & dedication to work.
Thank you Leny for creating the best travel plan for me & for making my first trip to Japan unforgettable.
You are the best!

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Apr 15, 2025

Hi Dania,

Thanks so much for sharing your experience with me—I’m really happy to hear the trip turned out to be everything you hoped for! My goal is not just to book authentic experiences but also to help make Japan easier to navigate and more enjoyable overall.

I truly appreciate you letting me be part of your journey, and I’d love to help again someday :)

Best regards,
Leny

Get Leny of Kim Kim for Japan & Korea. Don't do it yourself...!!!
Japan | Mar 14 - Mar 29, 2025

Tim
Tim C.
Flagami, FL | Reviewed on Apr 10, 2025
Most all websites and others say it takes about 14 days to really see Japan. Well, when you're working with Leny of Kim Kim and you tell her we only have 7, she put together a most amazing trip we ever took...!!!!
Everything went as plan with no hiccups...!! If you're a little phone savvy, good with GPS and directions then all it takes ...!!
We went from Toyko, Hakone, Kyoto, Hirashima then Osaka with only our backpacks...!!!! With all the walking tours & running around, I even lost 10...
Read more

Most all websites and others say it takes about 14 days to really see Japan. Well, when you're working with Leny of Kim Kim and you tell her we only have 7, she put together a most amazing trip we ever took...!!!!
Everything went as plan with no hiccups...!! If you're a little phone savvy, good with GPS and directions then all it takes ...!!
We went from Toyko, Hakone, Kyoto, Hirashima then Osaka with only our backpacks...!!!! With all the walking tours & running around, I even lost 10 pounds...!!!
The price was also very reasonable because we don't like 5 or even 4 stars hotels. All those we stayed in were clean and had everything we needed including washers and dryers...!!!
She also arranged out stay in South Korea as well, which that was also amazing. I told her i wanted to go see Busan as its use to be called Pusan when i was there in the Navy in 80-83. Our tour guide there show me the area the Sailors hang out, but it has really changed since then.
Don't take a chance on trying to do this yourself like i thought i was going to because you will not have a good experience.
Call the best in the business...!! Leny of Kim Kim...!!!!

Hotel Review
Gora Kansuiro
Hakone

This place was amazing....!!! The staff food private hot spring tub was the bomb...!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything was perfect...!!!
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Apr 10, 2025
Hi Tim and Ivonne, Thank you so much for the amazing review—it truly means a lot!
I’m so glad to hear you had such a fantastic time in both Japan and South Korea. It sounds like it was a full-on adventure (and wow—losing 10 pounds just from exploring? That’s impressive!). I'm happy I got to be part of a holiday that doubled as a workout. 😄 I enjoyed planning this trip with you, and it was great hearing your stories from your Navy days. I’m so glad we could include Busan in the itinerary. It... Read more

Hi Tim and Ivonne,

Thank you so much for the amazing review—it truly means a lot!
I’m so glad to hear you had such a fantastic time in both Japan and South Korea. It sounds like it was a full-on adventure (and wow—losing 10 pounds just from exploring? That’s impressive!). I'm happy I got to be part of a holiday that doubled as a workout. 😄

I enjoyed planning this trip with you, and it was great hearing your stories from your Navy days. I’m so glad we could include Busan in the itinerary. It was wonderful that it brought back those special memories for you.

If you’re ever planning another trip, I’d love to help again!

Warm regards,
Leny

Loved the trip
Thailand | Mar 24 - Apr 2, 2025

Tammy
Tammy P.
Richardson, TX | Reviewed on Apr 04, 2025

Jook booked this trip for us very last minute and did a fabulous job. Hotels were wonderful and the driver/guides exceptional. Jook selected great tours that we thoroughly enjoyed. I will definitely use Jook and KimKim again - fabulous company.

Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Apr 05, 2025

Hi Tammy, thank you so much for the wonderful review! I'm so glad I could help put together a memorable trip for you, especially on such short notice. I couldn’t have done it without the amazing support of the Vio Travel team, who helped coordinate everything behind the scenes. I’m thrilled you had a fantastic time, and I look forward to working with you again in the future! Safe travels!