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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Recent Trip Reviews for Vio Travel

Highly recommend!
Thailand | Feb 1 - Feb 3, 2026

Jody
Jody C.
Boston, MA | Reviewed on Feb 05, 2026
Planning my Thailand trip became so overwhelming that I looked for a professional travel planner to guide me. I am so very happy that KimKim matched me with Jeab, my local specialist. Jeab is an excellent communicator, and she is knowledgeable and flexible, adjusting the itinerary multiple times to accommodate my requests. Jeab is also extremely patient and polite. While I was in Thailand and had questions, she was quick to respond and help me with what I needed. I am a solo traveler.... Read more

Planning my Thailand trip became so overwhelming that I looked for a professional travel planner to guide me. I am so very happy that KimKim matched me with Jeab, my local specialist. Jeab is an excellent communicator, and she is knowledgeable and flexible, adjusting the itinerary multiple times to accommodate my requests. Jeab is also extremely patient and polite. While I was in Thailand and had questions, she was quick to respond and help me with what I needed. I am a solo traveler. Jeab's knowledge was superb when it came to choosing hotels and finding me local guides and small group tours. Top recommendation for Jeab and KimKim!

Hotel Review
Avani+ Riverside Bangkok Hotel
Bangkok

I loved my stay here. The rooftop pool, and the river views, are spectacular. It is a large high-rise place with a shopping mall attached to it, and it does have the vibe of a big place for tourists from around the world. It's also located on the river and offers a free boat shuttle which is a super amenity.

Authenticity & Character
It is just a steel and glass high rise, like an office building. I like modern places, and I also like small boutiques with local charm. This is a great hotel but just now all that much to look at.
Location
Riverside location is fantastic.
Staff
Always helpful and smiling. Gave good advice when I requested guidance.
Cleanliness & Comfort
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Feb 05, 2026

Hi Jody,

Thank you so much for your lovely review! I truly enjoyed working on both of your trip plans, and your kind feedback means a lot to me and our entire team. It’s also incredibly helpful for future travelers.

If you ever start planning another trip and need any help, I’d be more than happy to assist—please do stay in touch!

Best wishes,
Jeab

2 active weeks in Thailand from Beaches to Northern Thailand.
Thailand | Jan 20 - Feb 2, 2026

P
Patrick K.
Bethesda, MD | Reviewed on Feb 05, 2026
Jeab was great to work with.
Key attributes:
- She was very responsive especially since we were 12 hours apart when planning the trip.
- She was knowledgeable of the places we wanted to go and did a good job of setting up the activities that showcased the stops.
- We really appreciated her collaborative approach of listening to our input and responding with suggestions and alternatives where appropriate.
-She subcontracted with Vio Travel in Thailand to handle the logistics and...
Read more

Jeab was great to work with.
Key attributes:
- She was very responsive especially since we were 12 hours apart when planning the trip.
- She was knowledgeable of the places we wanted to go and did a good job of setting up the activities that showcased the stops.
- We really appreciated her collaborative approach of listening to our input and responding with suggestions and alternatives where appropriate.
-She subcontracted with Vio Travel in Thailand to handle the logistics and they were great, drivers and transportation elements of the trip were seamless.

Stops -
Phuket - stayed at the Kaththani Beach resort - Its a 4 star resort - nice beach and town was interesting. Its a long trip from the airport with traffic and going anywhere you have to deal with traffic. Did Hong Island by Starlight on first full day - took an 1.5 hours to get to dock because of traffic. Boat trip was fun and nice to meet fellow travelers. Boat staff did the Kayaking, but were very knowledgeable about the area and the stops so that made it fun.

Krabi - stayed at that Tubkaak Boutique resort - Its a 5 star resort. Nice beach and the rooms were very nice and had a lot of free activities we took advantage of including a Thai boxing lesson and guided hike in the national park. We went on a four island tour by longtail. We stopped at each beach for about 30 minutes and all were beautiful though fairly crowded. The next day we did the resort hike and then a Sunset Kayaking Ao Thalane tour. This was another highlight of our trip and guide did a great job of taking some of the best picture of us on the trip. Sunset was amazing.

Phi Phi - Stayed at the SAii Phi Phi Island Village. Its a 4 start resort. Nice beach. Its not located in the main town but there were good restaurants off property. Did a snorkeling tour the next day that we arranged on our own in the village based on Google reviews (Mr. Chet). which we would recommend. It was amazing to swim with the turtles and see so many the fish. That tour also went to Maya beach, which was fun but too crowded.

Khoa Sok - Stayed at the Khoasok Boutique Camps. This was not Jeab's first choice but we were late deciding so this was the next best place she recommended. We stayed in a tent but it was Glamping (Bathroom was in fixed structure attached to the tent) and was fine. For activities we did the bamboo rafting followed by a Bamboo cooking lesson. This was a low point in the trip. Both were terrible. Raft trip was constantly interrupted by power rafts dragging rafts up river - very loud. Plus there were lots of other rafts going down the river - kind of like Bangkok traffic on the river. The guide was nice but not very engaging. Bamboo cooking class was just giving us food cooked in a bamboo shoot. No talking or demonstration - just here is your food. Next day we did full day Cheow Lan Lake Adventure. This was a nice trip and our guide was fun as were the other travelers ( small group - 11 other travelers).

Chiang Mai - stayed at the Rati Lanna Riverside Resort - 5 star resort. It's just outside the old city but is a great location as many day trips involve going out that side of Chiang Mai. First evening we did the Doi Suthep, Wat Pha Lat and Michelin Food experience. The guide was great and very personable. Second day we did a half day at the Elephant Jungle Sanctuary and that was a highlight. Elephants are rescue elephants and are treated very well. They had a baby elephant so that was a lucky bonus. That night we did a Thai Family Hosting Experience. That was also a highlight as we learned about the local Lanna people and got to cook some traditional Northern Thai food. Next day we did a Chiang Rai tour of White and Blue Temples as well as the Black House Museum. Temples were amazing but because of construction it took 3.5 hours each way to travel. Last day we did a Sticky Waterfall and mountain biking trip. Sticky Waterfalls was very fun and we wish we could have spent a little more time there. The mountain biking was good but the jungle did not seem particularly unique.

In sum - Good to great hotels, great transportation, and fun activities and feel that we have now "done Thailand".

Hotel Reviews
Rati Lanna Riverside Resort and Spa

Just a beautiful hotel. Room was very nice as were staff.

Authenticity & Character
Location
in in the old town but located close enough.
Staff
Everyone was very nice and went out of their way to help
Cleanliness & Comfort
Khaosok Boutique Camps

Stayed in a tend but attached bathroom was fixed structure so it worked nicely.

Authenticity & Character
beautiful location, mountains all around
Location
It was a bit of a trip to get anywhere.
Staff
Cleanliness & Comfort
There were a fair number of little ants that got into our luggage.
SAii Phi Phi Island Village
Authenticity & Character
Location
Not in the main town on the island, but had a little village which had good places to eat behind the resort
Staff
Cleanliness & Comfort
The Tubkaak Krabi Boutique Resort
Krabi

Great Beach and had a lot of nice amenities - morning palates classes, Thai boxing, and guided hiking.

Authenticity & Character
Location
Beach and near national Park
Staff
Cleanliness & Comfort
Katathani Phuket Beach Resort
Muang Phuket

Nice place for Sunset over the beach. Breakfast's were good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sticky Waterfall Cross Country Ride - Small Group Tour
Sticky Waterfall Cross Country Ride - Small Group Tour
Chiang Mai

Waterfall was very fun and biking was nothing special.

Quality of Experience
Food
Stopped at roadside restaurant on way back into town and I thought it was some of the beat food we had had.
Guides, Drivers and Staff
Guide was very good
Transport
Full Day Chiang Rai tour from Chiang Mai
Full Day Chiang Rai tour from Chiang Mai
Thailand

Glad we did it. Temples and Black museum were amazing - But because of instruction it was a long day 3.5 hours each way.

Quality of Experience
Food
Average
Guides, Drivers and Staff
Guide was knowledgeable but didn't engage with us that much,. Didn't sit with us at lunch and spend time talking to office .
Transport
Once Construction on highway is finished then trip is worthwhile.
Thai Family Experience Home Host Tour
Thai Family Experience Home Host Tour
Chiang Mai

It was great to learn about the local Lanna peoples. Good a good over view of their culture and family dynamics and well as food.

Quality of Experience
Really felt like you were welcomed. And Food was great - even if we made it under their instruction.
Food
Guides, Drivers and Staff
Transport
Half Day Experience at Elephant Jungle Sanctuary
Half Day Experience at Elephant Jungle Sanctuary
Chiang Mai

Elephants seems to be treated very well and they had a baby elephant at this camp.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Its 1.5 hours out of Chiang Mai
Doi Suthep, Wat Pha Lat and Michelin Food Experience with Local
Doi Suthep, Wat Pha Lat and Michelin Food Experience with Local
Chiang Mai

Very good guide and food was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Cheow Lan Lake Adventure
Full Day Cheow Lan Lake Adventure
Thailand

fun activity for the day. Went to the bat cave and did a short informative hike before lunch and swim. Guide was energetic and other tourist on trip were fun.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bamboo Cooking – Jungle Dinner
Bamboo Cooking – Jungle Dinner
Thailand

Waste of time and money - we were dropped off at camp site. Food was already cooked and they gave it to us with minimal interaction and then took us back to hotel when we were done. should have just gone to local restaurant

Quality of Experience
Guides, Drivers and Staff
Interact with clients - actually talk about how to select bamboo and how its cooked - like the description says.
Transport
Khao Sok Bamboo Rafting
Khao Sok Bamboo Rafting
Thailand

Did not come close to the experience as was described before the trip - no coffee stop and river was crowed and noisey

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Kayaking Ao Thalane with BBQ
Sunset Kayaking Ao Thalane with BBQ
Krabi

Guide was great, he even took some amazing picture for us. Sun Set was beautiful. Low tide meant we couldn't go through the mangroves but really didnt need to as we went thgouh part of them and it would have been more of the same. Went to san bar for Sunset

Quality of Experience
Food
Guides, Drivers and Staff
Transport
4 Islands by Luxury Longtail
4 Islands by Luxury Longtail
Krabi

Stopped at each island for about 30 minutes except a little longer for lunch - beaches were getting crowded.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hong by Starlight
Hong by Starlight
Phuket

Was fun and guide was good. Guide did the kayaking but that was fine.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
From hotel to dock was 1.5 hours.
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Feb 05, 2026
Hi Patrick, Thank you so much for taking the time to share such detailed feedback—I really appreciate it. I’m glad to hear you enjoyed the planning process, the hotels, transportation, and many of the experiences along the way. At the same time, I’m sorry that a few activities, especially the bamboo rafting and cooking experience in Khao Sok, didn’t meet expectations. I completely understand your disappointment, and your comments are very helpful. I’ll be following up with the supplier to... Read more

Hi Patrick,

Thank you so much for taking the time to share such detailed feedback—I really appreciate it.

I’m glad to hear you enjoyed the planning process, the hotels, transportation, and many of the experiences along the way. At the same time, I’m sorry that a few activities, especially the bamboo rafting and cooking experience in Khao Sok, didn’t meet expectations. I completely understand your disappointment, and your comments are very helpful. I’ll be following up with the supplier to review both the experience and how it’s described, so we can avoid this in the future.

Thanks again for your honesty and for trusting me with your trip. I’m happy to hear that overall you felt you truly experienced Thailand. Please don’t hesitate to reach out if I can help with future travels.

Warm regards,
Jeab

A meeting beyond imagination
Thailand | Oct 8 - Oct 19, 2025

Stephen
Stephen R.
Newark, NJ | Reviewed on Feb 04, 2026
I presented KimKim with a unique challenge which they were able to respond to. I was interested in traveling to Thailand which is on the other side of the world for me, not so much for a destination trip of a lifetime, but to meet someone in person who had captured my heart. However, I had reservations about undertaking this endeavor on my own, so I reached out to KimKim and they put me in contact with Jook. Jook understood my concerns and unique requirements for this trip and was able to... Read more

I presented KimKim with a unique challenge which they were able to respond to. I was interested in traveling to Thailand which is on the other side of the world for me, not so much for a destination trip of a lifetime, but to meet someone in person who had captured my heart. However, I had reservations about undertaking this endeavor on my own, so I reached out to KimKim and they put me in contact with Jook. Jook understood my concerns and unique requirements for this trip and was able to think outside the box of the more traditional type of trip plans and customize the itinerary to suit our specific needs. Jook created a perfect balance of free time and tour itinerary that allowed us to both get to know each other, and to allow me to get to know her homeland and its customs. Jook’s itinerary included a wonderful blend of hotel accommodation from elegant and classy, to remote and exotic with a splash of contemporary and modern mixed in. From the time I arrived in Thailand until the time I departed, I was completely at ease and comfortable in this foreign land so far away from home because I knew I had the KimKim Team with me. The scheduling and transportation arrangements were flawless and the food outstanding every step of the way. A must see for those that like isolation and remote wilderness were the float houses on the River Kwai, perhaps our favorite stop of the entire trip and our only regret was we only had one night there. If your interest is in the islands to the south a must is the James Bond Island tour provided by one of KimKim’s travel partners Sawanu Travel and a special thanks to our guide that day, Tee. I must say this trip ended up bringing two people from different cultures on opposite sides of the world closer together then ever could be imagined and felt much more like a honeymoon to both of us than a destination trip. We would not hesitate again to travel with the KimKim Team and a special thanks to Jook our local trip specialist for the personal touch and incredible effort in the arrangements.

Steve and Joonjing

Hotel Review
The FloatHouse River Kwai
Chang Wat Kanchanaburi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
James Bond (One - Day Trip)
James Bond (One - Day Trip)
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Feb 04, 2026
Dear Stephen and Joonjing,
thank you both so much for taking the time to write such a heartfelt review. Reading your words truly means a lot to me and to our team.
From the very beginning, I could feel that this trip was something incredibly special, and I was truly honored that you trusted me to help plan this trip. I’m so glad you loved the floating houses on the River Kwai — a truly magical place — and that my hotel suggestions were a nice blend for you. It’s also wonderful to hear that...
Read more

Dear Stephen and Joonjing,
thank you both so much for taking the time to write such a heartfelt review. Reading your words truly means a lot to me and to our team.
From the very beginning, I could feel that this trip was something incredibly special, and I was truly honored that you trusted me to help plan this trip. I’m so glad you loved the floating houses on the River Kwai — a truly magical place — and that my hotel suggestions were a nice blend for you. It’s also wonderful to hear that you enjoyed the James Bond Island tour. I will definitely pass along your kind words to Tee and the Sawanu Travel team.
What touched me the most is knowing that this trip helped bring two people from different parts of the world closer together. Being a small part of that story is something truly margical.
Thank you again for your trust and kindness, and for letting us be part of such a beautiful journey. I hope to help you plan another wonderful trip in the future.
Cheers, Jook

Extremely helpful and proactive...
Australia | Jan 23 - Jan 29, 2026

G
Gordon S.
Seattle, WA | Reviewed on Jan 30, 2026
Vicky was extremely helpful and proactive at getting us the information we needed before and during the trip. Read more

Vicky was extremely helpful and proactive at getting us the information we needed before and during the trip.

Activity Review
SEIT Uluru & BBQ Dinner
SEIT Uluru & BBQ Dinner
Uluru

We had a wonderful day touring Uluru and learning the history and significance of the people who have lived here.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 30, 2026

Thabks so much Gordon. Appreciate your positive feedback.
Take care and All the Best
Vicky

Vicky planned a wonderful trip for us. We had...
Australia | Dec 29 - Jan 26, 2026

Gina
Gina S.
Seattle, WA | Reviewed on Jan 27, 2026
Vicky planned a wonderful trip for us. We had well appointed lodging and a good variety of activities. Read more

Vicky planned a wonderful trip for us. We had well appointed lodging and a good variety of activities.

Hotel Reviews
QT
Sydney

Great location and loved the quirky hotel that was once a theater. Giving 4 stars because they were delayed in responses to request for additional amenities such as a blanket and extra pillow. We’d definitely stay at this hotel again.

Authenticity & Character
Remnants of the old theater.
Location
In the heart of the CBD and next to the tram.
Staff
Very kind staff. It would be nice to have them ask how they could help, such dining recommendations and more information about the restaurants on site.
Cleanliness & Comfort
Adina Apartment Hotel Melbourne on Flinders
Melbourne, VIC

Great location and roomy space. We had trouble with the washer dryer unit. It ran all night and in the morning it still said 4 hours to go to finish. It never stopped even

Authenticity & Character
Nothing special regarding character but nearby a lot of character.
Location
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village

Amazing view and lovely room.

Authenticity & Character
Location
Only one elevator functioning for a large hotel.
Staff
Cleanliness & Comfort
Adina Apartment Hotel Adelaide Treasury
Adelaide

Wonderful staff a comfortable room.

Authenticity & Character
Historic building, bedroom door was awkward.
Location
Close to the market
Staff
Helpful getting us an early breakfast due to an early activity.
Cleanliness & Comfort
Ramada Suites Queenstown
Queenstown

Short visit, not much to review

Authenticity & Character
Location
Big hill getting downtown.
Doubtful Sound Overnight Cruise - Real NZ Fiordland Navigator
Manapouri
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quest Cathedral Junction
Christchurch

Stained sofa seats

Authenticity & Character
No stained furniture! Also spill water and when wiped up you could see the dirty floor.
Location
Didn’t like the food coming into our room. Also no windows in the bedroom.
Staff
Not there for arrival and no outreach for things to do.
Cleanliness & Comfort
Warn and smelly
Regent of Rotorua
Rotorua

Decent hotel but nothing special

Authenticity & Character
Location
A better bar
Staff
Cleanliness & Comfort
The Hotel Britomart
Auckland

Wonderful room and location. The staff were very friendly and even came up to our room on arrival to show us how to use the smart features.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Awesome location and hotel!
Activity Reviews
Rotorua to Auckland via Hobbiton and Waitomo Caves
Rotorua to Auckland via Hobbiton and Waitomo Caves
Rotorua
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
The F Factor Food Tour
The F Factor Food Tour
Adelaide

Sweet guide but too many chocolate and nut stops.

Quality of Experience
More variety
Guides, Drivers and Staff
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
New Years Eve Sydney Harbour Cruise
New Years Eve Sydney Harbour Cruise
Sydney
Kangaroo Island in a Day Tour from Adelaide
Kangaroo Island in a Day Tour from Adelaide
Adelaide

Great sites but too much butt time. Would’ve liked our lunch to know what we had ahead of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney’s Hunter Valley Wine Tasting Tour
Sydney’s Hunter Valley Wine Tasting Tour
Sydney

Our guide was great. Would’ve liked our lunch spot preset up for us. The restaurants were busy so we only had one quick option.

Quality of Experience
Guides, Drivers and Staff
Transport
Taste the Barossa - Premium Day Tour: Small Group Tour
Taste the Barossa - Premium Day Tour: Small Group Tour
Adelaide
Queenstown to Mt Cook Tour (One-Way)
Queenstown to Mt Cook Tour (One-Way)
Queenstown (NZ)

Wish we were better informed on what stops we’d be making. Appreciated the guides who told us what to expect for the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne

Loved this!! I wish we would’ve been told to dress warm.

Quality of Experience
Guides, Drivers and Staff
Transport
Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

Loved this although we were cut short for fires.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne

Wonderful tour. Would recommend doing this on day one.

Quality of Experience
Guides, Drivers and Staff
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne

Great variety of foods and fun guide. Loved it.

Quality of Experience
Food
Guides, Drivers and Staff
Doubtful Sound Overnight Cruise
Doubtful Sound Overnight Cruise
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bike the Valley of the Vines from Arrowtown- Return Shuttle from Queenstown
Bike the Valley of the Vines from Arrowtown- Return Shuttle from Queenstown
Queenstown (NZ)

Love this ride and flexibility to stop when we wanted. Beautiful scenery and yummy wine.

Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Explorers  - The ultimate ice adventure in Aoraki/Mount Cook
Glacier Explorers - The ultimate ice adventure in Aoraki/Mount Cook
Aoraki / Mount Cook Village
Quality of Experience
Guides, Drivers and Staff
Transport
Mt Cook to Christchurch 1 Way Tour (Small group)
Mt Cook to Christchurch 1 Way Tour (Small group)
Aoraki / Mount Cook Village

Would have liked more stops and more time off the bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Christchurch to Kaikoura Whale Watching Day Tour
Christchurch to Kaikoura Whale Watching Day Tour
Christchurch

Saw a bit of the sperm whales. Videos were helpful too.

Te Puia - Te Pō combo (Te Rā Guided Experience + Indigenous Evening Experience)
Te Puia - Te Pō combo (Te Rā Guided Experience + Indigenous Evening Experience)
Rotorua

A little long for the tour in the craft school.

Waiheke Island - The Gourmet Food & Wine
Waiheke Island - The Gourmet Food & Wine
Auckland

Fun and beautiful tour. I would suggest a more neutral food than oysters.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 27, 2026

Thank you for your feedback Gina, I really appreciate it.
Wishing you many more travel adventures ahead
Thanks again
Vicky

We just returned from a fabulous holiday to A...
Australia | Dec 20 - Jan 4, 2026

M
Margaret K.
Denver, CO | Reviewed on Jan 08, 2026
We just returned from a fabulous holiday to Australia and New Zealand. Vicky our travel specialist and kimkim were extraordinary in accommodating our travel goals and needs. We wanted to make the most of our special holiday and therefore had a very busy trip with lots of different locations, tours, and internal flights, etc. Vicky took our ideas of what we wanted to do and accomplish and turned them into a reality. Throughout our planning and travels, the kimkim site was easy to use and... Read more

We just returned from a fabulous holiday to Australia and New Zealand. Vicky our travel specialist and kimkim were extraordinary in accommodating our travel goals and needs. We wanted to make the most of our special holiday and therefore had a very busy trip with lots of different locations, tours, and internal flights, etc. Vicky took our ideas of what we wanted to do and accomplish and turned them into a reality. Throughout our planning and travels, the kimkim site was easy to use and Vicky was very knowledgeable and responsive. Changes in plans and schedule were managed seamlessly. We requested two bedroom three bed apartments and the lodging recommended by Vicky exceeded our expectations. Tour operators were top notch. Everything was perfect and we were glad we had Vicky and kimkim as our travel experts/consultants

Hotel Reviews
Swiss-Belsuites Victoria Park Auckland
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Beacon - 2 Bedroom Luxe Apartment
Queenstown

Wonderful views of the lake and mountains

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Melbourne Southbank
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mandalay Luxury Beachfront Apartments
Port Douglas
Authenticity & Character
Location
Staff
It was during holidays and most of the time there was no staff to assist except for emergencies
Cleanliness & Comfort
The Sebel Quay West Suites
The Rocks

Best view ever

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Penguins, Koalas and Wildlife (Phillip Island) from Melbourne
Private Penguins, Koalas and Wildlife (Phillip Island) from Melbourne
Melbourne

The penguin stole the show. Well worth the long day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Long drive heavy traffic. 11 hour day
Daintree Rainforest,Cape Tribulation,Mossman Gorge -PRIVATE TOUR from Port Douglas
Daintree Rainforest,Cape Tribulation,Mossman Gorge -PRIVATE TOUR from Port Douglas
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
ABC Reef Safaris - Port Douglas Snorkelling max 12 passengers
ABC Reef Safaris - Port Douglas Snorkelling max 12 passengers
Australia

Best tour hands down

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 08, 2026

Hi Margaret,
Thank you so much for your feedback. I am glad we were able to assist you in creating your ideal Family holiday. Wishing you many more travel adventures ahead, and all the Best for 2026
Vicky

We ha a wonderful time in Australia and New-Z...
Australia | Oct 30 - Dec 31, 2025

Andrée
Andrée C.
Canada | Reviewed on Jan 09, 2026
We ha a wonderful time in Australia and New-Zeland. Vicky our specialist was wonderful. She helped us planning, she was available to answer our questions/help before and during our trip. We recommand her. Read more

We ha a wonderful time in Australia and New-Zeland. Vicky our specialist was wonderful. She helped us planning, she was available to answer our questions/help before and during our trip. We recommand her.

Hotel Reviews
The Sebel Quay West Suites
The Rocks

Wonderfull view on Sydney, exceptional location, comfort and spacious apt

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sails In The Desert
Yulara

Clean. Basic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Melbourne on Flinders
Melbourne, VIC

Location in front of train main station. Lots of noise all day. Apt old. The gym and the pool were closed. Service basic. Would have prefered the other Adina location in Melbourne

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Staff
Cleanliness & Comfort
Adina Apartment Hotel Adelaide Treasury
Adelaide

Very good service, good location, nice apt

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Staff
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Colhurst House Bed and Breakfast
Mount Gambier

Very nice. Service poor. Very cold in the house

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Captain's at the Bay
Apollo Bay

OK for on the road

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Location
Staff
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The Great Ocean Road Studios
Port Campbell

OK for on the road

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Location
Staff
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Swiss-Belsuites Victoria Park Auckland
Auckland

Very nice.

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Staff
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Quest Cathedral Junction
Christchurch

Wonderfull location, comfort very good.

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Staff
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Adina Apartment Hotel Brisbane
Brisbane

Very good location, comfort, clean

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Staff
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On The Beach Noosa
Noosa Heads

Absolutly wonderfull ! Service, comfort, view and access on beach/ocean, breakfast every morning.

Authenticity & Character
Location
Fabulous
Staff
Everyday attention to our needs
Cleanliness & Comfort
Aloha Byron Bay
Byron Bay

Old, located far from center. Would not recommed

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Staff
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Rydges Port Macquarie
Port Macquarie

Excellent service, very good location, comfort

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Staff
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Adina Apartment Hotel Bondi
Bondi Beach

Good location, and service. Our apt would need a little refreshment. The pool was nice.

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Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Very interesting, lots of history, very good guide

Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru

Very good guide. Wonderfull to visit Uluru.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 09, 2026

Thank you for your feedback Andree, much appreciated. wishing you and Jean a wonderful 2026
Take Care and All the Best
Vicky

Our hotel (Hotel Santhiya) was amazing….. y...
Thailand | Dec 29 - Jan 1, 2026

Jennifer
Jennifer T.
Denver, CO | Reviewed on Jan 02, 2026
Our hotel (Hotel Santhiya) was amazing….. yoga teacher was amazing and the staff was so friendly. Jean did a wonderful job listening to our wish list and then implementing a schedule. We were away over New Years and did not see another American family while on this portion of our stay in Thailand. Our resort had wonderful amenities but was relatively small in comparison and not touristy in feel. It was incredible. Our day excursions with Mr Ya were also fabulous and off the beaten path.... Read more

Our hotel (Hotel Santhiya) was amazing….. yoga teacher was amazing and the staff was so friendly. Jean did a wonderful job listening to our wish list and then implementing a schedule. We were away over New Years and did not see another American family while on this portion of our stay in Thailand. Our resort had wonderful amenities but was relatively small in comparison and not touristy in feel. It was incredible. Our day excursions with Mr Ya were also fabulous and off the beaten path. We got a special look into Thai island life and all the residents were so kind and welcoming. Jeab planned a perfect 4 night end to our time in Thailand. Thank you!

Hotel Review
Santhiya Phuket Natai Beach Resort
Natai

Super kind staff. Beautiful resort. Gorgeous beach and pool. Delicious food. Amazing yoga and massages

Authenticity & Character
Architecture and decor and staff that treated you as fsmily
Location
Not crowded and very peaceful. The staff put on an incredible NY’s eve crlebratiom
Staff
Smiley and wanting to go the extra mile. Housekeeping also did a wonderful job and was discreet .
Cleanliness & Comfort
Activity Reviews
 The Charm of Coastal Communities and Nature
The Charm of Coastal Communities and Nature
Thailand

Mr Ya was an awesome guide. Everyone in the small village worked so hard to make our when looking at the schedule initially I didn’t realize we’d be starting our days at the same launching point. A suggestion would have been to limit day one to an afternoon of mangrove kayaking followed by the sunset and dinner. The next day we could have had an early start, visited the James Bond island, swum off a small island beach then had lunch at the village (rather than two lunches there). After spending time on the small non touristy island we would have preferred to skip the touristy island (with the floating soccer field) altogether. Just food for thought.

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Sunset by Local Boat & Dinner
Sunset by Local Boat & Dinner
Thailand

See above

Quality of Experience
We didn’t see another boat out there!!
Guides, Drivers and Staff
The Beauty of Phang Nga Bay
The Beauty of Phang Nga Bay
Thailand

As stated— could have skipped the town with the floating soccer field. It was touristy and unnecessary after all the wonderful time we spent on Mr Ya’s island

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Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Jan 02, 2026

Hi Jennifer,

Thank you so much for your review!

I’m so happy to hear that you and your family had a great time in Phang Nga and that the trip was planned just as you needed. This was a fully customized tour based on your preferences, and I’m glad it turned out exactly as you hoped. Safe travels, and please come back to visit Thailand again soon — we still have so much for you to explore! Khob Khun Ka!🙏

Solo Trip to Japan with Support
Japan | Dec 8 - Dec 16, 2025

Rodney
Rodney K.
Los Angeles, CA | Reviewed on Dec 23, 2025
Instead of booking a large, generic group tour with fixed dates, rushed schedules, and little flexibility, I wanted something more personal for my first solo trip to Japan—and Kimkim delivered exactly that. Being able to choose my own dates and have a completely customized itinerary was exactly what I was looking for. My local specialist, Leny, really took the time to understand who I am and what I wanted out of this trip. Over several weeks, we worked together to create a thoughtful,... Read more

Instead of booking a large, generic group tour with fixed dates, rushed schedules, and little flexibility, I wanted something more personal for my first solo trip to Japan—and Kimkim delivered exactly that. Being able to choose my own dates and have a completely customized itinerary was exactly what I was looking for.

My local specialist, Leny, really took the time to understand who I am and what I wanted out of this trip. Over several weeks, we worked together to create a thoughtful, well-paced daily itinerary. I could choose from hotels that matched my style and budget, a mix of private and small-group tours in areas I wanted to explore, the foods I was excited to eat, and the sights I didn’t want to miss. Everything was well organized, including realistic travel time between locations, which made the trip feel smooth and stress-free.

Leny’s expertise, planning, recommendations, and patience made this trip truly exceptional and memorable. Every tour she arranged was fantastic—none were canceled, and all of the guides were knowledgeable, friendly, and genuinely enthusiastic. Some personal highlights included the 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour, Best of Shibuya Food Tour, Dinner with a Maiko in Kyoto (which unexpectedly turned into a private dinner with a Geisha!), the Arashiyama Bamboo Forest & Garden walking tour, Kyoto’s Nijo Castle and Imperial Palace tour, and the All-Star Food Tour in Ginza.

One of the most valuable parts of the experience was knowing that Leny or someone on her team was always available if I needed help. I received daily reminders of the next day’s plans along with any tickets or vouchers, which was reassuring. Her real-time communication and spot-on recommendations for restaurants, shops, souvenirs, and museums were invaluable. Even when something didn’t go as planned, Leny and her team jumped into action, kept me informed, and resolved the issue with a solution that ended up being even better than the original plan. And when I got lost in Japan’s train stations many times, her team’s patience and guidance made all the difference.

Even though this was a solo trip, I felt like I had a supportive team behind me. Next time, I plan to bring my two teenage daughters to Japan, and I will absolutely be using Kimkim again to plan that trip.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 24, 2025

Welcome back home, Rodney. I hope you’re settling in nicely.

Thank you very much for taking the time to share your experience with my team and me. I’m delighted to hear that the trip turned out perfectly, as you mentioned, and that you enjoyed all of the experiences. It was also a pleasure working with you during the trip-planning process.

I look forward to helping you plan your next Japan adventure—perhaps with your teenagers this time. I will be sharing your feedback with my team and our partner teams as well.

Thank you again, and wishing you a Merry Christmas.

Warm regards,
Leny

This was an amazing trip especially for only ...
Thailand | Nov 30 - Dec 7, 2025

Matthew
Matthew P.
Phoenix, AZ | Reviewed on Dec 12, 2025
This was an amazing trip especially for only being there one week. All of the guides were great! Wish I had more time. Read more

This was an amazing trip especially for only being there one week. All of the guides were great! Wish I had more time.

Hotel Reviews
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Doi Inthanon National Park Trekking
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Elephant Day Care at Patara Elephant Farm
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Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Dec 12, 2025

Thank you so much for your review, Matthew! I’m delighted to hear that you enjoyed your short break with us. We hope to welcome you back to Thailand again soon - there are still so many beautiful places waiting for you to explore!