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Ruth Grau

I grew up in small outback towns in South Australia before starting in the travel industry in Adelaide. After working many years in Sales & Marketing with tour companies, wholesalers and airlines, I headed off to the United States in 1994 for a ‘brief stint’. I started the US operation of an Australian tour company, and was Vice President of a South Pacific wholesaler for 7 years. I am married to and working with co-owner Warren Grau, a mother of 2 and am both a US and Australian citizen. We started Springboard Vacations in 2001.

What places and activities do you specialize in?

"I specialize in creating customized itineraries throughout the South Pacific for singles, couples, families and small groups. I like to find unique and interesting ways for travelers to get to know our destinations. So instead of a coach city sights tour, I like to offer a guided bike riding tour, or a walk with an indigenous guide, a pub crawl through historic pubs, a progressive dinner to the hottest new restaurants or a surfing lesson with a local. We like to include romantic moments, family bonding experiences, a chance to meet locals in Australia, New Zealand, Fiji, Tahiti, Samoa, Vanuatu, the Cook Islands, Tonga, Papua New Guinea, the Solomon Islands and New Caledonia. "

How did you get involved in travel?

"I was an exchange student in Germany when I was 15 years old. It changed my life and set me on a path to travel the world. When I started working as a professional photographer, I traveled as often as I could. By age 22 I had moved into the travel industry and started exploring the globe seriously. As the song says... no matter how far I roam, I still call Australia home! I am passionate and excited about discovering new and interesting experiences within the South Pacific and creating unique and authentic experiences for my clients."

Please share a unique travel experience you will never forget.

"I was in New Zealand traveling through the north east of the country. It had been a long day and I had not eaten much so I was hungry and in a pretty bad mood. I just wanted to eat and go to bed but I had committed to doing a night kayaking trip. As I get kitted out and organized with my co-kayaker I was not in a good place and the thought of paddling upstream in the growing dark was not improving my mood. We struggled to coordinate our paddling and wound up in frustrating circles. Eventually we got it together and headed up stream. It has hard work and the night grew dark. Then it came time to paddle into a cave grotto. It was pitch dark and you could not see your hand in front of your face. Our group of kayakers were all silently entered the small cave and sat in the pitch dark. The guide then turned on a red right which caused thousands and thousands of glow worms to... well glow! It was magical! It felt like we were inside Christmas! It was truly awesome to sit in the blackness and be surrounded by the sparkle of these tiny creatures. Mother Nature is so awesome and unpredictable. It was so incredibly captivating and unexpected. No-one uttered a sound but it was an emotional and spiritual experience. As we left the cave some time later to head back, the moon had risen and cast an ethereal silver light across the water as we floated downstream and back home. In the silence we absorbed the display that nature had provided. It was truly an amazing and humbling experience, in a little known area of New Zealand that almost no-one visits. I will never forget it.
Its these life changing moments that I love to find for my clients. "

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent trip reviews for Ruth

My daughter and I had an amazing trip across Australia
Australia | Jul 12 - Jul 25, 2025

Cari
Cari T.
Nashua, NH | Reviewed on Jul 27, 2025
Working with Ruth was great. She was very patient with me as I had lots of questions and I kept making adjustments and tweaks to the itinerary as there was so much to see and do. Her follow up is excellent and I definitely had an amazing trip. All of the hotels were perfect and we were able to relax and have the exact vacation we had hoped for. I have done several other trips to other countries through other travel companies and I’d say my only critic of KimKim is that their payment... Read more

Working with Ruth was great. She was very patient with me as I had lots of questions and I kept making adjustments and tweaks to the itinerary as there was so much to see and do. Her follow up is excellent and I definitely had an amazing trip. All of the hotels were perfect and we were able to relax and have the exact vacation we had hoped for.

I have done several other trips to other countries through other travel companies and I’d say my only critic of KimKim is that their payment platform doesn’t seem as easy as the other companies I’ve used and that part was clunky when I needed to add a night on to the end of my trip after I had already paid. Also, the prices for the domestic flights quoted were crazy high so with Ruth’s advice I booked those on my own to save a lot of $$. So that would be the reason I’m giving KimKim booking 4 stars. Ruth was a definitely 5 stars and I recommend her.

Hotel Reviews
Crystalbrook Byron
Suffolk Park

The portions at the restaurant were so small and so pricy. Plus the food selection was much too fancy for us so we did uber eats the second day for lunch and dinner and that was perfect.

Authenticity & Character
The rooms were amazing!!!
Location
The walk to the beach was very far and the stairs down to it were washed out so it was tough to get down. Also pretty far from downtown.
Staff
Cleanliness & Comfort
Rydges Sydney Airport Hotel
Mascot, Sydney, NSW
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Perfect hotel airport. The gym was amazing, multiple dinner options and an easy stroll across the street to the international terminal
Villa San Michele
Port Douglas
Authenticity & Character
Location
Staff
The women at reception were so incredibly friendly and free laundry was amazing! And being so central was exactly what we were looking for. So easy to pop out and hit restaurants and shops.
Cleanliness & Comfort
Oaks Brisbane Aurora Suites
Brisbane

The view of the river from the 50th floor was amazing!! I didn’t want to leave!

Authenticity & Character
Location
Staff
It was very hard to figure out how to get into the lobby. Thankfully someone walking by could tell we were lost and helped us.
Cleanliness & Comfort
Activity Reviews
River Drift Experience
River Drift Experience
Port Douglas

The guides were great. Wish we had more time to sit and swim at the end though. Most of our tour group was staying in the water as long as possible and we were ushered out to pack up and go. I get they had to keep us moving with lots of groups going at once but wish we had more time in the water.

Quality of Experience
Guides, Drivers and Staff
Transport
I enjoyed the commentary on the area during the drive.
Port Douglas Private Transfer Port Douglas Hotel to Airport
Port Douglas Private Transfer Port Douglas Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Port Douglas Private Transfer Airport to Port Douglas Hotel
Port Douglas Private Transfer Airport to Port Douglas Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Climb the Harbor Bridge
Climb the Harbor Bridge
Sydney
Quality of Experience
Guides, Drivers and Staff
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 27, 2025

Hi Cari

I am so happy you loved Australia! You went to some of my favorite places like Byron Bay! It was fun working with you on your trip!

Ruth

We had the most amazing trip to New Zealand.
New Zealand | Jul 20 - Jul 26, 2025

Elizabeth
Elizabeth L.
Newark, NJ | Reviewed on Jul 27, 2025
We had the most amazing trip to New Zealand. Our travel specialist, Ruth, planned an amazing trip for our family of 5 (3 teenagers). Everyday we had a new adventure and each one was more fun than the last. All 3 of our kids were able to do something that they liked. If I had planned the trip without Ruth’s help the kids would have complained constantly. The horse trekking with Hannah from Real Kiwi Horse trekking was a blast (although the mountain climbs were scary & beautiful). We all had a... Read more

We had the most amazing trip to New Zealand. Our travel specialist, Ruth, planned an amazing trip for our family of 5 (3 teenagers). Everyday we had a new adventure and each one was more fun than the last. All 3 of our kids were able to do something that they liked. If I had planned the trip without Ruth’s help the kids would have complained constantly. The horse trekking with Hannah from Real Kiwi Horse trekking was a blast (although the mountain climbs were scary & beautiful). We all had a great time snow tubing & soaking in the hot pools at Lake Tekapo Springs. I recommend that just for the hot pools. And in Queenstown the biking with Around the Basin was amazing, even with snow on the ground. We all went bungy jumping with AJ Hackett company. While I probably wouldn’t jump again the gorge was beautiful and everyone working there was so friendly & professional. I would definitely use KimKim Travel again to plan a trip!

Hotel Reviews
Distinction Christchurch Hotel & Conference Centre
Christchurch

Nice hotel. Rooms were clean and modern looking. We were able to fit a family of 5 in 2 rooms with beds for everyone. It was in a convenient location.

Authenticity & Character
Location
Convenient to activities, cafes, & our rental pickup.
Staff
Super helpful
Cleanliness & Comfort
Peppers Bluewater Resort
Lake Tekapo

In a great location that’s convenient to activities and food. Very comfortable for a family of 5. The kitchen and living room made the unit very spacious. Our room had a washer/dryer combo that was nice except the dryer didn’t really work. The hotel did offer 2 washers & dryers on the grounds for free which was helpful.

Authenticity & Character
Location
Close to everything we wanted to do in the Lake Tekapo region.
Staff
Cleanliness & Comfort
Blue Peaks Lodge
Queenstown

We stayed in their newer apartments. It offered plenty of room for a family of 5. The kitchen made it easy to have breakfast in the unit before heading out for activities. It was close to a lot of restaurants and a short 10min walk to the waterfront. My only complaint is their tiny garage under the apartments. It was VERY difficult to maneuver a minivan into the parking spot especially when more cars were there.

Authenticity & Character
Location
Close to restaurants and shops. Just a small hill to walk up and down to the shops.
Staff
We didn’t really interact with anyone after we checked in.
Cleanliness & Comfort
The unit was very clean when we checked in. Not sure how often the rooms are cleaned because we stayed for 3 days and the rooms weren’t cleaned. It wasn’t a big deal for us because the unit was very clean and there were cleaning supplies for the dishes & washing machine.
Activity Reviews
Kawarau Bungy Jump
Kawarau Bungy Jump
Queenstown (NZ)

Absolutely scary but absolutely breathtaking at the same time. The staff were all friendly and supportive.

Quality of Experience
Everyone seemed to be having a blast and supportive.
Guides, Drivers and Staff
Staff were very supportive and friendly.
Christchurch Private Transfer Airport to Hotel
Christchurch Private Transfer Airport to Hotel
New Zealand

Our ride was clean and just what we needed. Our original flight had been cancelled but when I called and let the travel company know we were assured our driver would still meet us. James was there with a sign and was very helpful with history of Christchurch and things we should see.

Quality of Experience
Guides, Drivers and Staff
Transport
Tramway Restaurant
Tramway Restaurant
Christchurch

The food was really good and was a unique activity. It was dark when we did the tour so it might be something better to do in the spring and summer so you can get a better feel for Christchurch. Our kids were a little bored and not a huge fan of the food but my husband and I enjoyed it.

Food
Transport
Was a unique way to eat dinner and see a little bit of the city.
Real Kiwi Horse Trekking
Real Kiwi Horse Trekking
Christchurch

We did the 3 hour trek. Hannah was a great guide and the horses were very well trained. The scenery was amazing. For someone who has never been on a horse the 1 hour river trek would have been more than enough. We also went up into the mountains and while the views were amazing I was petrified! One of my kids panicked and Hannah was very patient and helped lead her horse until her husband could pick my daughter up. One of my daughters, who is a horse lover, was in heaven with the trek.

Quality of Experience
Guides, Drivers and Staff
Hannah was very friendly and super patient.
Super Winter Combo - Ice Skating & Hot Pools + 1 Hour Tubing
Super Winter Combo - Ice Skating & Hot Pools + 1 Hour Tubing
Lake Tekapo

My kids loved this place. The tubing was a lot of fun. A school trip was there on the day we visited but the staff changed our tubing time to avoid the big group. The staff on the ice rink were very helpful. The staff at the tubing hill gave us different suggestions for tubing to make it more fun. And the hot pools were so nice after skating and tubing.

Quality of Experience
Guides, Drivers and Staff
Crater Experience (Cowan's Observatory)
Crater Experience (Cowan's Observatory)
New Zealand

Amazing. We saw the Milky Way and numerous constellations. Our younger teens were bored but my husband and I loved it. It’s something I would do again. It was a cold night when we did it and the staff at the observatory had extra jackets for everyone to wear.

Quality of Experience
Guides, Drivers and Staff
Transport
Walter Peak Farm and Gourmet Barbecue Dinner
Walter Peak Farm and Gourmet Barbecue Dinner
Queenstown (NZ)

The boat ride was nice across the lake. The dinner was delicious and there was plenty of food. Even the kids found food to enjoy and eat. The show was very entertaining. It was a nice break from high energy activities.

Quality of Experience
Food
A large variety of food and it was all delicious.
Guides, Drivers and Staff
Transport
It was hard to understand the captain when he was talking.
Half Day Supported Arrow River Trail Tour (Bike the Bridges)
Half Day Supported Arrow River Trail Tour (Bike the Bridges)
Queenstown (NZ)

We did the Arrowtown trail. We weren’t sure what to expect but the trail was very easy to follow. The path was a little muddy but that’s to be expected with the weather. We used E-bikes but the trail we did would have been easily done with a regular trail bike. I would love to return and do more rides. It was great that there was a dedicated bike trail and we were only on (quiet) local roads for a short time.

Quality of Experience
The trails were better than expected and the bikes were in great condition.
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 27, 2025

Hi Liz

It was so much planning a trip for your family! I am so glad you all had a great time!

Ruth

Fabulous tours
Australia | Jun 12 - Jul 1, 2025

S
Sallie C.
Denver, CO | Reviewed on Jul 04, 2025
Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on... Read more

Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on Mossman river up by Port Douglas. I never thought I would enjoy tours so much.
Cheers to Ruth! Thank you for making that all possible. We would have missed so much without your guidance.

Hotel Review
Own Accommodations Arranged

The Four Seasons in Sydney is amazing. Great service and as an American, rather reasonable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Thank you so much Sallie. It was wonderful working with you and I am so glad that you enjoyed everything so much! I am delighted! Makes my job a joy!
Ruth

Our trip planned with Ruth was perfect! Queen...
New Zealand | Jun 29 - Jul 3, 2025

K
Karen T.
Richardson, TX | Reviewed on Jul 04, 2025
Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful... Read more

Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful weather!

Hotel Review
Millennium Hotel Queenstown
queesntown
Authenticity & Character
Location
It is up on a steep hill so easy to walk down to town (~10minutes), but a tougher walk home up the hill.
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

Breathtaking!

Quality of Experience
Our driver, Tommy! He was awesome! And we really lucked out with beautiful weather.
Food
Guides, Drivers and Staff
Transport
Van was perfect size- loved the small group verses a large bus group.
Walter Peak Farm and Gourmet Barbecue Lunch
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

BBQ Lunch was great- so many options and loved some of the unique offerings. The farm setting is just quaint and beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Airport to Hotel
Queenstown Private Transfer Airport to Hotel
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Hotel to Airport
Queenstown Private Transfer Hotel to Airport
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Karen
I am delighted that you enjoyed your time in New Zealand! It was fun working with you on this part of your journey! It was fun working with you!
Ruth

This trip was a trip of a lifetime! Ruth from...
Australia | Apr 6 - Apr 27, 2025

N
Nancy M.
Denver, CO | Reviewed on Jun 08, 2025
This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New... Read more

This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New Zealand as well. We did so many things and wanted to share how wonderful each was.
Melbourne area
From Melbourne we did the Phillip Island Go West Tour with guide, Chris R. He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute.
The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!
The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.
Uluru
Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.
Hike in Kata Tjuta also had stunning views. The pace was a little too fast for me, we just didn't have enough time to look around, but the it was worth doing.
Evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show.
Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour.
Port Douglas
The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!
Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk.
Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.
Sydney area
Nice relaxing morning until we were off to Sydney next. Sydney was very much a bustling city and our first tour was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The "city art" along the beach was everything from fun to amazing.
That evening was our dinner and Harbor cruise - beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside.
Next up was our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.
We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.
New Zealand
Flew to Auckland for our one night there - rainy day and night - we were supposed to have tickets for the Sky Tower - this was the only thing that didn't go as planned on our trip. It was Easter, but I think that the closing time for the Sky Tower had changed to "Autumn schedule" or something and it was closed when we went for our visit.
Hobbiton
As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckly one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Lunch at the Green Dragon pavilion was delightful and then we transitioned to the next ride to Rotorua.
Rotorua area
The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work.
The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.
The Cultural center for dinner and a Maori experience was up next. We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.
Mt Terawana crater hike was next - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group (we weren't the slow ones on this trip) and they informed us about the geology of the area and always gave us time to remove the "gravel" from our boots.
The contrast in the environments between the rain forest and the crater hikes was striking but we are so glad we did both. then it was off to Queenstown.
Queenstown area
First up was our Doubtful Sound day - what a day - again, one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter range/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked!
Next was a short excursion on the Routeburn track. Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.
Next day was our Appellation Wine tour in the Otego valley - visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great views.
Finished up the kimkim-arranged activities with a gondola ride at dusk and got to see the beautiful views as the sun set and stars came out.
Similar to the variety at Rotorua, these trips around Queenstown showed distinctive variety and were all very enjoyable.

Hotel Reviews
Holiday Inn Express & Suites Queenstown
Queenstown

Really nice, modern design with plenty of space to have breakfast, a drink or just relax in the lobby. The rooms were comfortable and had everything you need.

Authenticity & Character
very modern design
Location
Everything is pretty close in Queenstown.
Staff
Staff were great with recommendations and helpful holding luggage for us. They seemed like they wanted us to have a good time.
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

The hotel could use some upgrading. The bed was comfortable, our view of the lake was nice. The amenities were fine, but you pay extra for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

We arrived late in the evening and the receptionist was helpful in directing us to restaurants nearby. The rooms are comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The shower doors are interesting...frosted glass visible to the room. Kinda cool.
Furama Darling Harbour
Haymarket

Definitely gets you a feel of the city! It's right in the middle of Chinatown, a bustling area with lots of shops and restaurants, and ambience. Close to transportation options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We loved having a place to cook a meal ourselves. The pools were nice and private. Laundry was convenient. Location in the middle of town was very convenient.

Authenticity & Character
Location
Staff
Only saw them once. They left the key in an envelope on the office door - we thought that was odd
Cleanliness & Comfort
apartment was clean and well equipped.
The Lost Camel
Yulara

Nice rooms and comfortable beds. Great amenities like laundry to free! Convenient to the whole resort. Pool was on the chilly side.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Good location for walking about Melbourne. Breakfast was varied and good! The rooms are small, but clean and comfortable beds.

Authenticity & Character
Location
Close to river and lots of restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

We took the gondola ride at dusk and got to see the beautiful views as the sun set and stars came out - we also ended up signing up for the buffet as we were told it was the best buffet in town.

Quality of Experience
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great sites for photos.

Quality of Experience
Food
Guides, Drivers and Staff
Went above and beyond.
Transport
Half Day Routeburn Trail
Half Day Routeburn Trail
Queenstown (NZ)

Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this whole trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

What a day - one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked! We were able to see dolphins and seals in the Sound.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Mt Terawana crater hike was a great experience - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group as some folks had a harder time, they informed us about the geology of the area, and always gave us time to remove the "gravel" from our boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

The Cultural center for dinner and a Maori experience . We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.

Quality of Experience
Getting a peek at Maori culture and this extended family was really interesting. Very hospitable people.
Food
The food was good, but not quite what we were expecting. The hangi meat was a little dry. There was plenty to eat, though.
Guides, Drivers and Staff
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.

Quality of Experience
Food
Yummy sandwiches and fruit after a day walking the rainforest at a spot next to a beautiful waterfall
Guides, Drivers and Staff
Tom is an amazing resource for all things New Zealand! We enjoyed his banter on the drive and all the information during the walk.
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work The glow worms should not be missed if you're in New Zealand.

Quality of Experience
Guides, Drivers and Staff
Transport
Not the nicest vehicle, but it got us there and back!
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckily one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Hobbiton was charming, even in pouring rain. The detail in the hobbit home that we could walk through. We could've spent a lot of time looking around.Lunch at the Green Dragon pavilion was delightful.

Quality of Experience
Food
Buffet was great - the apple crisp was delicious.
Guides, Drivers and Staff
Transport
Damian was a great driver, entertaining and great stories.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. Our guide was great. I can't remember the name, but he had recently won an employee photography contest. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.

Quality of Experience
Guides, Drivers and Staff
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.

Quality of Experience
So crowded, but there's nothing the tour guide or company can do about that.
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise  with Window Seat
Sunset Dinner Cruise with Window Seat
Sydney

The dinner and Harbor cruise - a beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside. Food was good. We did have to change this reservation so we didn't really have a window seat - part of the reason Philip kept going outside.

Quality of Experience
Food
Guides, Drivers and Staff
Morning Discover Bondi Tour
Morning Discover Bondi Tour
Sydney

was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The weather was windy, so we didn't swim, but the walk was one fantastic view after another. The "city art" along the beach was everything from fun to amazing.

Quality of Experience
Guides, Drivers and Staff
James was a fun guide - we were the only people on the tour so he seemed to figure out the things we were interested in and catered to that.
Private Wildlife Habitat Experience
Private Wildlife Habitat Experience
Port Douglas

Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.

Quality of Experience
Guides, Drivers and Staff
Lily was great! It was her first tour and she was so sweet and knowledgeable.
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk. We stopped for lunch in a cute little town with good food and parrots all around us! They provided some snacks along the way for the hike.

Quality of Experience
River float is just beautiful and relaxing - but it is some work to carry rafts.
Food
Guides, Drivers and Staff
Francisco was great and very personable.
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Drive from Cairns airport to Port Douglas was scenic. Driver was not super talkative, but that's fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Nice cars!
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas

The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!

Quality of Experience
Although it was choppy, this was really the "full experience" and we loved it.
Food
Guides, Drivers and Staff
Thoughtful, and very competent.
Field of Light & Uluru Sunrise
Field of Light & Uluru Sunrise
Uluru

Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour. The guides were pleasant and provided coffee and treats as the sun came up.

Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Visit to Uluru & Light Show
Twilight Visit to Uluru & Light Show
Uluru

The evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show. The location is very nice and the staff gave great customer service.

Valley of the Winds (Shared Small Group Tour)
Valley of the Winds (Shared Small Group Tour)
Uluru

Hike in Kata Tjuta also had stunning views and amazing conglomerate rock. We got great snacks to bring along and eat at the viewpoint. Our guide set the pace was a little too fast for me, we just didn't have enough time to look around, and really enjoy the views around us. There was a definite split in the group where the faster ones went ahead, waited for us, but then moved on as soon as we caught up. I'm not completely out of shape either. That made it a challenge, but the it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Guide was pleasant and gave us information on the way in.
Transport
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru

Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.

Quality of Experience
Food
Great food. Good variety. They knew I had a mushroom allergy and made sure I knew what dishes to avoid.
Guides, Drivers and Staff
Hailey was our guide and taught us many things about the Anangu people. I loved this part.
Transport
Great Ocean Road Sunset Day Trip
Great Ocean Road Sunset Day Trip
Melbourne

The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.

Quality of Experience
Guides, Drivers and Staff
Terry was a fine guide, but it's a large bus and people pretty much stuck with those they came with and didn't interact much.
Transport
More time for dinner would've been nice.
Laneways & Arcades Discovery Walk
Laneways & Arcades Discovery Walk
Melbourne

The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!

Quality of Experience
Guides, Drivers and Staff
Fiona was great - we learned a lot that enhanced the rest of our stay in Melbourne
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

The Phillip Island Go West Tour with guide, Chris R. was fantastic! He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute. We hit it at molting season, so there weren't as many penguins coming in a night, but it was still amazing!

Quality of Experience
Great choices of stops along the way.
Guides, Drivers and Staff
Chris was funny and knowledgeable - a great combination. We enjoyed his dad jokes and information.
Transport
Comfortable van.
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Nancy
Can you believe we started working on your trip in Feb 2024 and now you have traveled! I really enjoyed working with you and we added some really fun elements to your trip! Thanks!
Ruth

Sydney & Cairns Australia
Australia | Mar 27 - Apr 7, 2025

Greg
Greg A.
Minneapolis, MN | Reviewed on Apr 14, 2025
*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!
*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!
*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! ...
Read more

*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!

*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!

*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! The crew was exceptional- the sail was exceptional! Sail out 1.5 hours to the Great Barrier Reef for snorkeling (safe & fun) ! Tour Green Island- beautiful! Sail, snorkel & island exploration are at your own pace - excellent! Crew encouraged everyone to do what they felt most comfortable with. We are 69 years old and did everything with ease! This is a trip not to be missed! Definitely a highlight!
Note: snorkeling water was a little murky & the current was strong but worth every minute !

*Daintree Cape Tribulation- full day tour.
Hotel pick up- small group- this tour has it all!
Scenic route- beautiful! Guided rainforest tour! Cape tribulation - where the rainforest meets the reef- short walk & beautiful view!
Lunch, ice cream, ferry ride, river cruise!
The highlight of this tour is the rainforest tour & the people you will meet! Your guide stays with the group all day and is very knowledgeable about the area! Go & enjoy!

**ALL private cars and transports were on time & exceptional vehicles & drivers!
**ALL flights were on time!

Kim Kim did a good job planning & providing us with the adventure we wanted. Definitely would use them again for future trips!

Hotel Review
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Walking distance to everything we did!
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Ocean Free (from Hotel)
Full Day Ocean Free (from Hotel)
Cairns
Quality of Experience
Guides, Drivers and Staff
Great crew!
Transport
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Driver was very well informed and shared his knowledge about the area !
Transport
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Views are incredible! Dining room is a bit noisy - go to the upper deck to enjoy the quiet and exceptional views of the harbor!

Quality of Experience
Food
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

Thanks for all this wonderful feedback Greg. I am so glad you enjoyed your trip! It was fun working with you!

Ruth

Trip to New Zealand and Australia
Australia | Mar 8 - Mar 27, 2025

Sonya
Sonya B.
Gadsden, AL | Reviewed on Apr 04, 2025
The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually... Read more

The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually everything came together, I just had to spend much more time reviewing the plan than I had on our past trips to get things corrected. Also, we were not informed that we would have to find transportation from our hotel to our tour in Rotorua and would not be able to walk from our hotel as with our other tours. The tours were all fine but we were not informed about things such as being able to take the tour to Phillips Island without having dinner included, which we would have chosen had we been given the option. Most the hotels were fine. Out of the 9 hotels we stayed in on our trip only 2 were places we would never stay at again and wish we had not stayed at this time. I guess the most important thing is everything turned out fine in the end but with the price we paid I guess I expected to not have to put as much work into the planning as I did.

Hotel Reviews
Rendezvous Hotel Sydney The Rocks
The Rocks

This was supposed to be a 4 star hotel but it could barely be called a 3 star at best. The carpet looked dirty, the bathroom needed an update, and you had an overall feeling it was not clean. We were suppose to have a harbor view but 90 percent of the time we were there it was blocked by cruise ships and we couldn't see anything. The one time for a few hours at night the cruise ships were gone it was a beautiful view of the harbor and opera house. The only thing good about the room.

Authenticity & Character
Not a very nice hotel. Wouldn't stay again there.
Location
Location was good and we were able to walk to the opera house.
Staff
All the staff were very nice.
Cleanliness & Comfort
Did not feel clean so we were not very comfortable.
Shangri-La The Marina, Cairns
Cairns

Very nice hotel with a beautiful view from our room.

Authenticity & Character
There was a beautiful view from the hotel.
Location
Able to walk around to the places we wanted to go.
Staff
All the staff were very friendly and very helpful.
Cleanliness & Comfort
The room was very comfortable with a beautiful view from our room.
Desert Gardens Hotel
Yulara

The registration area was very nice but the rooms could have been better. Also the landing outside our room was never sweep while we were there and had lots of leaves. There were no elevators and they put my 83 year old husband and myself on the second floor. We broke the handle on one suitcase trying to drag it up and down the stairs. Also we were told our room was not ready at the check in time.

Authenticity & Character
Nothing special just alright.
Location
Close enough to walk to things that were available.
Staff
Most were friendly.
Cleanliness & Comfort
It was clean enough but without an elevator it was difficult for us to manage our luggage.
Adina Apartment Hotel Melbourne on Queen
Melbourne

We had a one bedroom apartment that had a washer and dryer but it didn't feel like the room was very clean. I found trash in the area to make tea and coffee. It was a convenient location.

Authenticity & Character
Room could be cleaner and dryer didn't work well. It took all night to dry one load of laundry. Had to put in just a few pieces at a time and leave for a long time.
Location
Good location for walking around the city.
Staff
Not very friendly.
Cleanliness & Comfort
Not very clean. Wouldn't stay again or recommend.
Millennium Hotel Queenstown
queesntown

Room was fine but we had a long walk to our room from the registration desk with lots of luggage to carry.

Authenticity & Character
Everything was fine but nothing special.
Location
We were able to walk to places we wanted to see.
Staff
Friendly enough but nothing stands out.
Cleanliness & Comfort
I guess someone has to stay in the rooms far from the front desk and breakfast area but it wasn't nice for seniors.
The Hermitage Hotel
Mount Cook Village

The view from our room was amazing. Breakfast was very good with lots of selection.

Authenticity & Character
It has a beautiful view from the hotel.
Location
Close to the visitor's center but wish it had been closer to some of the trailheads.
Staff
Staff was friendly.
Cleanliness & Comfort
Clean room with two queen beds which was very comfortable, and a amazing view.
Crowne Plaza Christchurch
Christchurch Central

Nice hotel with good location. The upgraded us to an upper floor with a city view.

Authenticity & Character
Very nice with good location.
Location
Convenient for walking around to see things.
Staff
Very friendly and helpful staff. They upgraded us to a room on a higher floor with a city view.
Cleanliness & Comfort
Room was very clean and spacious.
Regent of Rotorua
Rotorua

Nice hotel with convenient location.

Authenticity & Character
Nothing really special but clean and nice enough.
Location
In the downtown area so convenient for walking to most places.
Staff
Nothing stood out as special.
Cleanliness & Comfort
Everthing was clean and comfortable.
Holiday Inn Express Auckland City Centre
Auckland

They would not allow us to check in early after arriving from a long international flight but when we were able to check in they upgraded us to room on a higher floor with a great view.

Authenticity & Character
Nothing in looks that was special but was a nice and clean hotel we enjoyed staying in.
Location
Very centrally located in the downtown area.
Staff
They were helpful when we needed to make a call or needed help with directions when we checked in but the check out person was very unfriendly. We had breakfast included but had an early departure before it started so they packed us a breakfast. They shouldn't have bothered. Not much in it, nothing to drink, not even water. When we asked at the desk if they could give us something to drink, we were told no.
Cleanliness & Comfort
The day we were able to have breakfast at the hotel it was more than we expected with lots of selection. Which is why we were so disappointed with the packed breakfast they supplied us the next day when we had an early check out.
Activity Reviews
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

I would recommend. Calmsley Hill Farms was great. Really enjoyed getting close with the animals. Beautiful lookouts. Lunch was alright not great. Tour said we would get wine or OJ in the afternoon but only wine was offered, so nothing for people who don't drink alcohol.

Quality of Experience
Calmsley Farms was the best part.
Food
Lunch was alright and nothing was offered for people who don't drink wine.
Guides, Drivers and Staff
Our guide was nice.
Transport
Comfortable trip.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour would recommend.

Quality of Experience
Nice tour.
Guides, Drivers and Staff
Great guide.
Transport
Close enough from our hotel to walk.
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

I didn't really feel that we saw much of Sydney.

Quality of Experience
Alright but could probably spend time better doing something else.
Guides, Drivers and Staff
Guide was informative.
Transport
Comfortable but didn't feel I saw much.
Full Day Marine World Outer Great Barrier Reef
Full Day Marine World Outer Great Barrier Reef
Australia

Enjoyed that you could experience the reef without getting wet.

Quality of Experience
Enjoyed that we could enjoy the reef without getting wet with the semi-submersible, and underwater observatory.
Food
Buffet on the pontoon was good.
Guides, Drivers and Staff
The staff on the boat and pontoon were outstanding.
Transport
The trip out to the reef was comfortable.
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia

Nice but a long day so I probably could have skipped.

Quality of Experience
Alright but nothing outstanding.
Food
Lunch was alright not great.
Guides, Drivers and Staff
Guide was good.
Transport
Long drive.
Afternoon/Evening Wintjiri Wiru Twilight
Afternoon/Evening Wintjiri Wiru Twilight
Uluru

Very nice experience. Enjoyed the drinks and snacks while watching the show. Wish we had been allowed to take pictures or videos.

Quality of Experience
Nice show but wish they had had pictures and videos of the show we could download since we were not allowed to take our own.
Guides, Drivers and Staff
Driver was nice.
Transport
Large bus but only a short way from the hotel.
Morning SEIT Uluru Highlights
Morning SEIT Uluru Highlights
Uluru

Herman our guide was good. Enjoyed getting lots of views of Uluru.

Quality of Experience
Small group tour which was nice.
Guides, Drivers and Staff
Our guide Herman was very good.
Transport
Van was comfortable.
Evening Field of Light Pass
Evening Field of Light Pass
Uluru

It was very beautiful and I would recommend.

Quality of Experience
It is very beautiful and I would recommend.
Guides, Drivers and Staff
The drivers were efficient dealing with a large bus of people.
Transport
It was a large bus, but it was fine since the drive was close.
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Melbourne

Guide was nice. We enjoyed Moonlit feeding the kangaroos and seeing the other animals. Penguin Plus was fun getting to see the penquin parade. Sad we couldn't take pictures, but were happy they had pictures and videos you could download. We were the only ones on the tour with dinner included. We were not told that it was an option to not have dinner included and would have liked to have had the option.

Quality of Experience
Enjoyed seeing the animals.
Food
Food was fine, but should have been told we didn't have to pay for it as part of the tour package but could have purchased what we wanted on our own.
Guides, Drivers and Staff
Guide was nice and spent time finding penquins we could see in the wild.
Transport
Confortable trip.
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

It was a long day. We were supposed to meet at a bus stop that was not marked. Picnic lunch was very bad. Nature cruise had nice views but only saw a few seals on a rock, no penquins, dolphins or any other animals that were mentioned we would see. Straight 4 hour drive back with one 15 minute stop for coffee.

Quality of Experience
A long day. If I did it again I would not do it as a day trip.
Food
Picnic lunch was bad.
Guides, Drivers and Staff
Driver was nice.
Transport
It was comfortable but too long a drive.
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

It is a beautiful view from the top.

Quality of Experience
It was an awesome view from the top that shouldn't be missed.
Guides, Drivers and Staff
The staff were extremely friendly and helpful. One of the girls working walked us all the way to the top to show us how to take pictures that we could download on our phone or computer.
Transport
The trip up to the top was fun.
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Aoraki / Mount Cook Village

Maary our guide and driver was very good. We were supposed to have water and snacks and we did. We were supposed to get back at 6:30 but it was 7:30 before we reached.

Quality of Experience
Nice trip.
Guides, Drivers and Staff
Guide was nice.
Transport
Reached an hour late which wasn't expected.
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Christchurch

Nice trip with beautiful views.

Quality of Experience
Views were very nice.
Guides, Drivers and Staff
Our guide Joseph was very good. We were suppose to have bottled water and a picnic lunch which we had and was very good. But our guide also gave us snacks at every stop, such as chips, cookies and chocolate.
Transport
Transportation was comfortable.
Full Day Akaroa & Harbour Cruise
Full Day Akaroa & Harbour Cruise
Christchurch

Our guide Peter was very nice. Our tour information said we would have either morning or afternoon tea, but it didn't happen. The lunch that was included was very good at Akaroa. Harbor Cruise with George was nice. We saw hector dolphins, seals and albatroses.

Quality of Experience
Cruise was nice and lunch was very good.
Food
Our lunch was excellent.
Guides, Drivers and Staff
Our guide Peter was very good and very nice.
Transport
Comfortable.
TE Puia:  Te Ra Guided Experience 90 minutes) + Cultural Performance
TE Puia: Te Ra Guided Experience 90 minutes) + Cultural Performance
New Zealand

Was a nice tour but not anything special.

Quality of Experience
Nothing to improve but not a top experience on our trip.
Guides, Drivers and Staff
Hotel staff and drivers were fine.
Transport
Would have liked to have transportation provided from our hotel to Te Puia.
Welcome to Rotorua
Welcome to Rotorua
Rotorua

Worth a visit. We were not told that our tour of Te Puia was not within walking distance of our hotel and we had to figure out how to use uber (we are seniors and had not used before).

Quality of Experience
Nothing to suggest for improvement but not the best thing we did on our trip.
Guides, Drivers and Staff
Staff at hotel was fine as were drivers to Rotorua.
Transport
Would have liked transportation already arranged for our trip to Te Puia.
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Auckland

Driver was nice enough. Tours alright especially for Lord of the Rings fans. Were not able to take pictures at the Waitomo caves which was a disappointment.

Quality of Experience
If you can't take pictures in the caves they should have some you can download.
Guides, Drivers and Staff
Nice enough.
Transport
Comfortable.
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

Was a fun day. Saw lots of places. Guides were good.

Quality of Experience
Saw lots of places and enjoyed.
Guides, Drivers and Staff
Guides were very good. They offered juice and cookies in the afternoon.
Transport
Transportation was comfortable.
Auckland Harbour Sailing Cruise
Auckland Harbour Sailing Cruise
Auckland

Captain was very friendly and nice. We were told we would get tea or coffee and a cookie. We did not get that but were offered water or juice.

Quality of Experience
Fun to be on a sail boat.
Guides, Drivers and Staff
Captain was friendly and nice.
Transport
Was easy to walk to from our hotel.
Auckland Private Transfer Domestic Airport to Hotel
Auckland Private Transfer Domestic Airport to Hotel
New Zealand

Driver was not inside airport but texted where he was an parked so we didn't have to walk at all. He also helped with the luggage and was very friendly.

Quality of Experience
Driver helpful and friendly.
Guides, Drivers and Staff
Driver was very friendly and helpful.
Transport
Vehicle was comfortable.
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

I am so glad you got to see the wonderful sights of Australia and New Zealand!

Induction to Australia
Australia | Jan 28 - Feb 6, 2025

Barbara
Barbara B.
Newark, NJ | Reviewed on Apr 02, 2025

Ruth planned a fabulous itinerary based on my interests. Details were well-planned and communicated. Transportation and excursions went smoothly with no snafus. I especially enjoyed the Kuranda Skyrail and Rail Adventure from Cairns and the Currumbin Wildlife Sanctuary on the Gold Coast. Brisbane and Sydney are clean and beautiful cities. I felt completely safe throughout my solo and small group travels in Australia. Breathtaking scenery and friendly locals!

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

Hi Barbara

I am so glad you had a wonderful trip! It was a true pleasure working with you!

Ruth

Great Customized Australian Trip.
Australia | Feb 26 - Mar 9, 2025

Rich
Rich A.
Ashburn, VA | Reviewed on Mar 29, 2025
We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in... Read more

We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in the future.

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

Great location, friendly staff, newly renovated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Beautiful views … a bit long, but lots to see and do.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sydney Classic Tour (Bike)
Half Day Sydney Classic Tour (Bike)
Sydney

Fun way to visit sights and learn the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Nice harbor views at sunset with a great dinner and entertainment to end the evening.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great informative tour.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island + Penguin Plus  with Dinner
Full Day Phillip Island + Penguin Plus with Dinner
Melbourne

A long day or touring that culminated in the Penguin Parade. Worth the time Lots to see and do. The animal zoo we visited in the morning seemed a bit sparse compared to another we visited outside of Sydney.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wintjiri Wiru Sunset Dinner
Wintjiri Wiru Sunset Dinner
Uluru

Beautiful evening adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Uluru Sunrise & Kata Tjuta Visit
Uluru Sunrise & Kata Tjuta Visit
Uluru

Love the sunrise, history and traditions shared.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Beautiful presentation …. Nice meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Port Douglas

Snorkeling was fun…. Was hoping for more aquatic fish, creatures, etc. Lunch was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Fun while exploring the outdoors. A good combination of river floating, hiking and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour - Shared tour
Morning Lanes and Arcades Tour - Shared tour
Melbourne

A walking nice tour our many sights and attraction in Melbourne.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 01, 2025

Thank you Rich! It was great working with you on your trip!
Ruth

Amazing trip to Australia and New Zealand
Australia | Dec 21 - Jan 5, 2025

R
Ryan W.
Los Angeles, CA | Reviewed on Jan 16, 2025
We took a large group of 13 people to Australia and New Zealand. Our group consisted of two brothers, our families (each with 4 kids ranging from age 8 to age 16) and our mother (grandma). A group that large created some logistical issues, but kimkim was fantastic in taking care of all of the details in booking our accommodations, transportation, and activities. In Australia, the highlights were the penguin parade on Philip Island (doing the Penguin Plus seats was a must), and our road... Read more

We took a large group of 13 people to Australia and New Zealand. Our group consisted of two brothers, our families (each with 4 kids ranging from age 8 to age 16) and our mother (grandma). A group that large created some logistical issues, but kimkim was fantastic in taking care of all of the details in booking our accommodations, transportation, and activities.

In Australia, the highlights were the penguin parade on Philip Island (doing the Penguin Plus seats was a must), and our road trip on the Great Ocean Road. Seeing wildlife in the wild was important to us, and we were able to see koalas, wallabies, kangaroos, and many birds -- all in the wild! We were also very impressed with the sights: Loch Ard Gorge, Bay of Islands, London Bridge, and 12 Apostles were stunning.

In New Zealand, we visited both North and South Islands. In Queenstown, we loved our accommodations at Break Through: the Point. Day trips to Milford Sound and Walter Peak Farm were great. But the absolute best was the Shotover Jet. It is an absolute must-do in Queenstown.

On the North Island, we really liked Hobbiton, Glow Worm caves, and a night time treetop walk in the Red Woods in Rotorua. My family absolutely loved ziplining with Canopy Tours in Rotorua. Our guides there were the best.

Overall great trip and kimkim helped make it all happen!

Hotel Review
BreakFree The Point
Queenstown

Spacious accommodations with absolutely stunning views. Our family of 6 fit very comfortably and loved our stay here. It is located right on the lake front and the views cannot be overstated. It also has easy access to biking/walking trails. The only downside is that it is about a 30 minute walk from downtown. But it is a beautiful walk!

Authenticity & Character
Location
Beautiful lake side location, but far from downtown, restaurants, shopping, etc
Staff
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jan 20, 2025

Thanks Ryan, Richard and Eileen
It was fun to design a trip for your extended family and I am so thrilled that you enjoyed your trip! There was a lot packed into your time and I am most happy that everyone seemed to have a different favorite thing! Thanks for booking with me!
Ruth