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Springboard Vacations

At Springboard we believe in travel experiences that are far from ordinary – vacations that are indulgent, fun and stress-free. We believe in making sure every detail is just right, that where you lay your head at night is not just a bed but a place to with a story. We believe in authentic experiences that change our outlook on the world and enrich us.

We believe in designing unique itineraries as individual as every person we have the privilege of creating a trip for. No two are the same. We understand that this may be your only time to a part of the world that we love, so we want to make sure it’s unforgettable for all the right reasons. We love to share our passion with you as much as we love discovering new experiences during our own travel – things that you can fall in love with too. This keeps our work fresh and our passion high.

We understand that planning a trip can be an overwhelming task with way too much information to sort through and way too much at stake to get it wrong. We understand that you want value for money and someone who really understands both the destination and you, the traveler - to draw on their experience to guide you through this process. You need an advocate to find the best options for you and deliver you everything you have dreamed of. Because this is not just a trip it’s your bucket list coming to life!

Springboard Vacations is part of the following groups: Australia Travel Agents, Fiji Travel Agents, French Polynesia Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Springboard Vacations

Fabulous tours
Australia | Jun 12 - Jul 1, 2025

S
Sallie C.
Denver, CO | Reviewed on Jul 04, 2025
Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on... Read more

Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on Mossman river up by Port Douglas. I never thought I would enjoy tours so much.
Cheers to Ruth! Thank you for making that all possible. We would have missed so much without your guidance.

Hotel Review
Own Accommodations Arranged

The Four Seasons in Sydney is amazing. Great service and as an American, rather reasonable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 07, 2025

Thank you so much Sallie. It was wonderful working with you and I am so glad that you enjoyed everything so much! I am delighted! Makes my job a joy!
Ruth

Paula planned the perfect trip for our family...
Australia | Jun 20 - Jun 29, 2025

K
Karen T.
Richardson, TX | Reviewed on Jul 04, 2025
Paula planned the perfect trip for our family to see a little bit of everything that we asked to do! We made wonderful memories that I will cherish forever! Read more

Paula planned the perfect trip for our family to see a little bit of everything that we asked to do! We made wonderful memories that I will cherish forever!

Hotel Reviews
Novotel Newcastle Beach
Newcastle
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ibis World Square
Sydney
Authenticity & Character
Location
Staff
Very friendly and helpful!
Cleanliness & Comfort
Mercure Welcome Melbourne
Melbourne

It is tucked away in the middle of Chinatown- fun location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns

Loved the location and style- great place to stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

the perfect length- 1 hour- to get a lot of fascinating information.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Barrier Reef Cruise (Snorkeler)
Full Day Outer Barrier Reef Cruise (Snorkeler)
Australia

This whole excursion was such a well organized, planned out trip. The boat ride over had a very informative talk given by one of the marine biologists and the staff was all positive and happy. The lunch was great. While on the floating station, not crowded, and again the staff was helpful and informative, The views underneath of the coral reef were beautiful and stunning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Great Ocean Road Tour with Lunch
Full Day Great Ocean Road Tour with Lunch
Melbourne

A long day, but completely worth the views and the walk through the rainforest. A bonus stop at a little chocolate shop along the way with beautiful choices.

Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Best of Fitzroy Island
Full Day Best of Fitzroy Island
Cairns

It was not a crowded excursion which was nice. I think going in winter helped! Felt like we were on our own private beach at Nudey Beach

Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Australia

Highlight of our time in Melbourne! There is nothing cuter than watching these little penguins come in! The animal sanctuary was fantastic as well- we pet so many kangaroos and wallabies.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise Window Seat (from Circular Quay Wharf)
Sunset Dinner Cruise Window Seat (from Circular Quay Wharf)
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Melbourne Private Transfer Airport to Hotel
Melbourne Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Loved the farm visit along with the gorgeous views up in the mountains. The Botanical Garden was a nice way to end the day as well.

Quality of Experience
Food
My husband loved the meat pie he ordered for lunch!
Guides, Drivers and Staff
Our guide was a perfect mix of info and a funny character!
Transport
Sydney Private Transfer Hotel to Airport
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Melbourne Private Transfer Hotel to Airport
Melbourne Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams

Our trip planned with Ruth was perfect! Queen...
New Zealand | Jun 29 - Jul 3, 2025

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Karen T.
Richardson, TX | Reviewed on Jul 04, 2025
Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful... Read more

Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful weather!

Hotel Review
Millennium Hotel Queenstown
queesntown
Authenticity & Character
Location
It is up on a steep hill so easy to walk down to town (~10minutes), but a tougher walk home up the hill.
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

Breathtaking!

Quality of Experience
Our driver, Tommy! He was awesome! And we really lucked out with beautiful weather.
Food
Guides, Drivers and Staff
Transport
Van was perfect size- loved the small group verses a large bus group.
Walter Peak Farm and Gourmet Barbecue Lunch
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

BBQ Lunch was great- so many options and loved some of the unique offerings. The farm setting is just quaint and beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Airport to Hotel
Queenstown Private Transfer Airport to Hotel
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Hotel to Airport
Queenstown Private Transfer Hotel to Airport
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Karen
I am delighted that you enjoyed your time in New Zealand! It was fun working with you on this part of your journey! It was fun working with you!
Ruth

Sydney introduction
Australia | Jun 19 - Jun 21, 2025

A
Anne N.
Los Angeles, CA | Reviewed on Jun 22, 2025
Given our short amount of time in Sydney, the trip was wonderful. The Shangri-la hotel was lovely with a fabulous view of Sydney harbor. We were able to relax in our room before heading upstairs to the restaurant. Since my husband is disabled, sightseeing from the room was such a blessing.
Our city tour provided a glimpse of the parks, museums, and neighborhoods as well as friendly chatter about the city.
The harbor tour was sort of meh. No commentary, just chugging along in the dark
I...
Read more

Given our short amount of time in Sydney, the trip was wonderful. The Shangri-la hotel was lovely with a fabulous view of Sydney harbor. We were able to relax in our room before heading upstairs to the restaurant. Since my husband is disabled, sightseeing from the room was such a blessing.
Our city tour provided a glimpse of the parks, museums, and neighborhoods as well as friendly chatter about the city.
The harbor tour was sort of meh. No commentary, just chugging along in the dark
I would skip that
All the support staff and drivers were efficient and helpful.
Altogether, a nice couple of days

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jun 24, 2025

Hello Anne,
I was a bit surprised of your 3.5 star review considering that you loved the hotel we selected for you and that all the support staff and drivers were efficient and helpful. Sorry you thought the Harbour tour was "meh". I hope you enjoy the rest of the trip in Australia and New Zealand.
Liz

Fantastic trip to Australia
Australia | Jun 3 - Jun 15, 2025

S
Susie D.
Los Angeles, CA | Reviewed on Jun 23, 2025
Kimkim and our specialist, Tammy, assisted with arranging our 2-week trip to the Queensland area of Australia. It was a grandma and 12-year-old granddaughter trip and couldn’t have been better! Everything was wonderful: the accommodations, the itinerary pacing, the activities and tours, the transportation were all top notch. As a first time visitor to the country, I would never have been able to plan such a wonderful trip., especially including activities that were meaningful for both of us.... Read more

Kimkim and our specialist, Tammy, assisted with arranging our 2-week trip to the Queensland area of Australia. It was a grandma and 12-year-old granddaughter trip and couldn’t have been better! Everything was wonderful: the accommodations, the itinerary pacing, the activities and tours, the transportation were all top notch. As a first time visitor to the country, I would never have been able to plan such a wonderful trip., especially including activities that were meaningful for both of us. The assistance we received was professional, responsive, and invaluable. Highly recommend this service.

Hotel Reviews
Hyatt Regency Brisbane
Brisbane

Great location, excellent service, clean rooms, comfy beds, beautiful views, great breakfast, stunning pool. Loved it all!

Authenticity & Character
One of our drivers told us it was the location the Beatles stayed in when they came to Australia in the 60’s. It’s certainly been renovated/rebuilt since then and is a modern building with all the conveniencesone would ever need.
Location
Views of the river, gorgeous bridges, and the Ferris wheel. Easy walking to all kinds of fun stuff. I the heart of the shopping district.
Staff
Cleanliness & Comfort
Tangalooma Island Resort
Moreton Island

This is a sprawling complex, probably the only place to stay on this section of the island. Rooms are a little worn but the location is stunning. They did a nice job with limited, kid-friendly food. The activities available there are plentiful and all our guides were wonderful. The dolphin feeding is very well run and such a unique experience. We loved our stay there - didn’t want to leave.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mandalay Luxury Beachfront Apartments
Port Douglas

We were here for 5 nights, visiting the Great Barrier Reef and tours of the Daintree. It was an amazing time and nice to be in an apartment with the many amenities provided - washer/dryer, full and well stocked kitchen, a short walk to 4 Mile Beach, a bit longer walk to downtown Port Douglas, a private patio, 2 pools, housekeeping service. This would be a great place for a large family reunion. The only difficulty was the stair flights up to our 3rd floor place with heavy luggage, no elevators. Also , we arrived in the evening and there was no one on duty. We were left our key cards and very detailed directions to our room (and an upgrade), which was fine, just not what I expected. Staff during the day were very helpful and housekeeping was very friendly and helpful. I hope to go back!

Authenticity & Character
Location
The proximity to the beach couldn’t be better.
Staff
Cleanliness & Comfort
Having a washer and dryer was great. Pool and grounds were well tended and gorgeous.
Local specialist: Tammy Lindsey
Tammy
Tammy Lindsey
Local specialist in Rancho Palos Verdes CA | Replied on Jun 23, 2025

Hi Susie,

Thank you so much for your wonderful review! I truly appreciate you taking the time to share your positive experience. It was a pleasure helping you plan this special trip with your granddaughter! I’m thrilled everything went smoothly and met your expectations. Your kind words mean so much! Let me know if you'd like to travel to New Zealand, or Fiji perhaps, for your next adventure. :)

Cheers,
Tammy

This trip was a trip of a lifetime! Ruth from...
Australia | Apr 6 - Apr 27, 2025

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Nancy M.
Denver, CO | Reviewed on Jun 08, 2025
This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New... Read more

This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New Zealand as well. We did so many things and wanted to share how wonderful each was.
Melbourne area
From Melbourne we did the Phillip Island Go West Tour with guide, Chris R. He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute.
The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!
The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.
Uluru
Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.
Hike in Kata Tjuta also had stunning views. The pace was a little too fast for me, we just didn't have enough time to look around, but the it was worth doing.
Evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show.
Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour.
Port Douglas
The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!
Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk.
Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.
Sydney area
Nice relaxing morning until we were off to Sydney next. Sydney was very much a bustling city and our first tour was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The "city art" along the beach was everything from fun to amazing.
That evening was our dinner and Harbor cruise - beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside.
Next up was our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.
We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.
New Zealand
Flew to Auckland for our one night there - rainy day and night - we were supposed to have tickets for the Sky Tower - this was the only thing that didn't go as planned on our trip. It was Easter, but I think that the closing time for the Sky Tower had changed to "Autumn schedule" or something and it was closed when we went for our visit.
Hobbiton
As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckly one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Lunch at the Green Dragon pavilion was delightful and then we transitioned to the next ride to Rotorua.
Rotorua area
The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work.
The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.
The Cultural center for dinner and a Maori experience was up next. We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.
Mt Terawana crater hike was next - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group (we weren't the slow ones on this trip) and they informed us about the geology of the area and always gave us time to remove the "gravel" from our boots.
The contrast in the environments between the rain forest and the crater hikes was striking but we are so glad we did both. then it was off to Queenstown.
Queenstown area
First up was our Doubtful Sound day - what a day - again, one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter range/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked!
Next was a short excursion on the Routeburn track. Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.
Next day was our Appellation Wine tour in the Otego valley - visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great views.
Finished up the kimkim-arranged activities with a gondola ride at dusk and got to see the beautiful views as the sun set and stars came out.
Similar to the variety at Rotorua, these trips around Queenstown showed distinctive variety and were all very enjoyable.

Hotel Reviews
Holiday Inn Express & Suites Queenstown
Queenstown

Really nice, modern design with plenty of space to have breakfast, a drink or just relax in the lobby. The rooms were comfortable and had everything you need.

Authenticity & Character
very modern design
Location
Everything is pretty close in Queenstown.
Staff
Staff were great with recommendations and helpful holding luggage for us. They seemed like they wanted us to have a good time.
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

The hotel could use some upgrading. The bed was comfortable, our view of the lake was nice. The amenities were fine, but you pay extra for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

We arrived late in the evening and the receptionist was helpful in directing us to restaurants nearby. The rooms are comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The shower doors are interesting...frosted glass visible to the room. Kinda cool.
Furama Darling Harbour
Haymarket

Definitely gets you a feel of the city! It's right in the middle of Chinatown, a bustling area with lots of shops and restaurants, and ambience. Close to transportation options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We loved having a place to cook a meal ourselves. The pools were nice and private. Laundry was convenient. Location in the middle of town was very convenient.

Authenticity & Character
Location
Staff
Only saw them once. They left the key in an envelope on the office door - we thought that was odd
Cleanliness & Comfort
apartment was clean and well equipped.
The Lost Camel
Yulara

Nice rooms and comfortable beds. Great amenities like laundry to free! Convenient to the whole resort. Pool was on the chilly side.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Good location for walking about Melbourne. Breakfast was varied and good! The rooms are small, but clean and comfortable beds.

Authenticity & Character
Location
Close to river and lots of restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

We took the gondola ride at dusk and got to see the beautiful views as the sun set and stars came out - we also ended up signing up for the buffet as we were told it was the best buffet in town.

Quality of Experience
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great sites for photos.

Quality of Experience
Food
Guides, Drivers and Staff
Went above and beyond.
Transport
Half Day Routeburn Trail
Half Day Routeburn Trail
Queenstown (NZ)

Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this whole trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

What a day - one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked! We were able to see dolphins and seals in the Sound.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Mt Terawana crater hike was a great experience - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group as some folks had a harder time, they informed us about the geology of the area, and always gave us time to remove the "gravel" from our boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

The Cultural center for dinner and a Maori experience . We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.

Quality of Experience
Getting a peek at Maori culture and this extended family was really interesting. Very hospitable people.
Food
The food was good, but not quite what we were expecting. The hangi meat was a little dry. There was plenty to eat, though.
Guides, Drivers and Staff
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.

Quality of Experience
Food
Yummy sandwiches and fruit after a day walking the rainforest at a spot next to a beautiful waterfall
Guides, Drivers and Staff
Tom is an amazing resource for all things New Zealand! We enjoyed his banter on the drive and all the information during the walk.
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work The glow worms should not be missed if you're in New Zealand.

Quality of Experience
Guides, Drivers and Staff
Transport
Not the nicest vehicle, but it got us there and back!
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckily one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Hobbiton was charming, even in pouring rain. The detail in the hobbit home that we could walk through. We could've spent a lot of time looking around.Lunch at the Green Dragon pavilion was delightful.

Quality of Experience
Food
Buffet was great - the apple crisp was delicious.
Guides, Drivers and Staff
Transport
Damian was a great driver, entertaining and great stories.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. Our guide was great. I can't remember the name, but he had recently won an employee photography contest. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.

Quality of Experience
Guides, Drivers and Staff
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.

Quality of Experience
So crowded, but there's nothing the tour guide or company can do about that.
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise  with Window Seat
Sunset Dinner Cruise with Window Seat
Sydney

The dinner and Harbor cruise - a beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside. Food was good. We did have to change this reservation so we didn't really have a window seat - part of the reason Philip kept going outside.

Quality of Experience
Food
Guides, Drivers and Staff
Morning Discover Bondi Tour
Morning Discover Bondi Tour
Sydney

was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The weather was windy, so we didn't swim, but the walk was one fantastic view after another. The "city art" along the beach was everything from fun to amazing.

Quality of Experience
Guides, Drivers and Staff
James was a fun guide - we were the only people on the tour so he seemed to figure out the things we were interested in and catered to that.
Private Wildlife Habitat Experience
Private Wildlife Habitat Experience
Port Douglas

Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.

Quality of Experience
Guides, Drivers and Staff
Lily was great! It was her first tour and she was so sweet and knowledgeable.
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk. We stopped for lunch in a cute little town with good food and parrots all around us! They provided some snacks along the way for the hike.

Quality of Experience
River float is just beautiful and relaxing - but it is some work to carry rafts.
Food
Guides, Drivers and Staff
Francisco was great and very personable.
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Drive from Cairns airport to Port Douglas was scenic. Driver was not super talkative, but that's fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Nice cars!
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas

The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!

Quality of Experience
Although it was choppy, this was really the "full experience" and we loved it.
Food
Guides, Drivers and Staff
Thoughtful, and very competent.
Field of Light & Uluru Sunrise
Field of Light & Uluru Sunrise
Uluru

Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour. The guides were pleasant and provided coffee and treats as the sun came up.

Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Visit to Uluru & Light Show
Twilight Visit to Uluru & Light Show
Uluru

The evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show. The location is very nice and the staff gave great customer service.

Valley of the Winds (Shared Small Group Tour)
Valley of the Winds (Shared Small Group Tour)
Uluru

Hike in Kata Tjuta also had stunning views and amazing conglomerate rock. We got great snacks to bring along and eat at the viewpoint. Our guide set the pace was a little too fast for me, we just didn't have enough time to look around, and really enjoy the views around us. There was a definite split in the group where the faster ones went ahead, waited for us, but then moved on as soon as we caught up. I'm not completely out of shape either. That made it a challenge, but the it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Guide was pleasant and gave us information on the way in.
Transport
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru

Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.

Quality of Experience
Food
Great food. Good variety. They knew I had a mushroom allergy and made sure I knew what dishes to avoid.
Guides, Drivers and Staff
Hailey was our guide and taught us many things about the Anangu people. I loved this part.
Transport
Great Ocean Road Sunset Day Trip
Great Ocean Road Sunset Day Trip
Melbourne

The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.

Quality of Experience
Guides, Drivers and Staff
Terry was a fine guide, but it's a large bus and people pretty much stuck with those they came with and didn't interact much.
Transport
More time for dinner would've been nice.
Laneways & Arcades Discovery Walk
Laneways & Arcades Discovery Walk
Melbourne

The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!

Quality of Experience
Guides, Drivers and Staff
Fiona was great - we learned a lot that enhanced the rest of our stay in Melbourne
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

The Phillip Island Go West Tour with guide, Chris R. was fantastic! He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute. We hit it at molting season, so there weren't as many penguins coming in a night, but it was still amazing!

Quality of Experience
Great choices of stops along the way.
Guides, Drivers and Staff
Chris was funny and knowledgeable - a great combination. We enjoyed his dad jokes and information.
Transport
Comfortable van.
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Nancy
Can you believe we started working on your trip in Feb 2024 and now you have traveled! I really enjoyed working with you and we added some really fun elements to your trip! Thanks!
Ruth

Incredible Trip
Australia | May 22 - May 31, 2025

Margaret
Margaret B.
Chicago, IL | Reviewed on Jun 08, 2025

We were extremely pleased with the tour that Paula at KimKim put together for our trip to Australia & New Zealand in May of 2025. Every aspect of the tour went flawlessly. We had three stops in Australia and two in New Zealand & Paula booked our hotels, tours and internal flights. We did a variety of incredible and informative tours, from a pub crawl, bus tours, boat tours, and the highlight - a plane ride over the New Zealand glaciers. Fabulous! Such a memorable trip and it was thanks to the incredible planning by Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jun 09, 2025

G'day Margaret,

Thank you so much for your kind words! I’m absolutely thrilled to hear you had such a wonderful experience. It was truly a pleasure working with you and helping plan your vacation to Australia and New Zealand. I’m so glad everything came together smoothly.

If you ever decide to explore more of the South Pacific, I’d be honored to assist you again.

Take care and please keep in touch! [email protected]

Wishing you many more incredible adventures ahead!

With gratitude and thanks,
Paula

This trip exceeded all our expectations!
New Zealand | Apr 18 - May 1, 2025

Chris
Chris T.
San Jose, CA | Reviewed on May 11, 2025
This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property... Read more

This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property host we met were exceptionally friendly, professional, and wonderful! We can't recommend kimkim enough for taking care of us and providing us this trip of a lifetime!

Hotel Review
Adina Apartment Hotel Auckland Britomart
Auckland

The hotel is in a great location, within walking distance to many locations in Auckland. The rooms were serviceable and clean, best as a base of operations for city exploration rather than a relaxing retreat.

Authenticity & Character
Staff was friendly, but the amenities and appointments were sparse
Location
Great walkable distance to many Auckland attractions
Staff
Very responsive staff. We had a noisy party above us one night and the management dealt with it right away upon our request
Cleanliness & Comfort
Clean, serviceable rooms.
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 18, 2025

Hi Chris,
Thank you for the wonderful review. I'm so happy you all enjoyed the trip. It was great to work with you and if you need any travel needs in the future, please don't hesitate to reach out.

Hope the rest of the year is wonderful and that we hear from you for future travel.

Cheers
Liz

Dream vacation success!
Australia | Feb 14 - Mar 21, 2025

Michelle
Michelle P.
Flagami, FL | Reviewed on Apr 15, 2025
Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or... Read more

Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or exhausting. Paula’s choices of accommodations were excellent and all details such as flights and rental cars were booked with much thought to comfort and convenience. Everything went seamlessly, and the couple of very small glitches were handled quickly and efficiently by the local agents. We had a perfect trip!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 16, 2025

G'day Michelle,

Thank you for taking the time to share your experiences and for your kind words. Your feedback truly means a lot and helps me assist future clients with their travel plans.

It was such a pleasure working with you to plan this amazing and fun vacation. You got to see and experience some of the most beautiful parts of Australia! I really appreciate your patience throughout the process, and I’m so glad everything came together.

Wishing you many more incredible adventures ahead and I will be happy to assist you in planning another vacation in the South Pacific.

Cheers,
Paula

Paula with Kimkim was so knowledgeable and he...
New Zealand | Mar 15 - Apr 2, 2025

M
Margaret L.
San Jose, CA | Reviewed on Apr 15, 2025
Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another... Read more

Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another highlight with its giant tree ferns. The guided hikes she recommended during the trip were interesting and informative. Paula also returned our calls promptly so we didn’t have to wait long to get answers which is very helpful in making plans. Thank you Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 15, 2025

G'day Margaret & John,

It was a pleasure working with you. Thank you so much for taking the time to share your feedback about your recent trip. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps me continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and keep in touch.

Cheers,
Paula