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Springboard Vacations

At Springboard we believe in travel experiences that are far from ordinary – vacations that are indulgent, fun and stress-free. We believe in making sure every detail is just right, that where you lay your head at night is not just a bed but a place to with a story. We believe in authentic experiences that change our outlook on the world and enrich us.

We believe in designing unique itineraries as individual as every person we have the privilege of creating a trip for. No two are the same. We understand that this may be your only time to a part of the world that we love, so we want to make sure it’s unforgettable for all the right reasons. We love to share our passion with you as much as we love discovering new experiences during our own travel – things that you can fall in love with too. This keeps our work fresh and our passion high.

We understand that planning a trip can be an overwhelming task with way too much information to sort through and way too much at stake to get it wrong. We understand that you want value for money and someone who really understands both the destination and you, the traveler - to draw on their experience to guide you through this process. You need an advocate to find the best options for you and deliver you everything you have dreamed of. Because this is not just a trip it’s your bucket list coming to life!

Springboard Vacations is part of the following groups: Australia Travel Agents, Fiji Travel Agents, French Polynesia Travel Agents

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Recent Trip Reviews for Springboard Vacations

This trip was a trip of a lifetime! Ruth from...
Australia | Apr 6 - Apr 27, 2025

N
Nancy M.
Denver, CO | Reviewed on Jun 08, 2025
This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New... Read more

This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New Zealand as well. We did so many things and wanted to share how wonderful each was.
Melbourne area
From Melbourne we did the Phillip Island Go West Tour with guide, Chris R. He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute.
The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!
The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.
Uluru
Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.
Hike in Kata Tjuta also had stunning views. The pace was a little too fast for me, we just didn't have enough time to look around, but the it was worth doing.
Evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show.
Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour.
Port Douglas
The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!
Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk.
Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.
Sydney area
Nice relaxing morning until we were off to Sydney next. Sydney was very much a bustling city and our first tour was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The "city art" along the beach was everything from fun to amazing.
That evening was our dinner and Harbor cruise - beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside.
Next up was our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.
We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.
New Zealand
Flew to Auckland for our one night there - rainy day and night - we were supposed to have tickets for the Sky Tower - this was the only thing that didn't go as planned on our trip. It was Easter, but I think that the closing time for the Sky Tower had changed to "Autumn schedule" or something and it was closed when we went for our visit.
Hobbiton
As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckly one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Lunch at the Green Dragon pavilion was delightful and then we transitioned to the next ride to Rotorua.
Rotorua area
The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work.
The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.
The Cultural center for dinner and a Maori experience was up next. We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.
Mt Terawana crater hike was next - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group (we weren't the slow ones on this trip) and they informed us about the geology of the area and always gave us time to remove the "gravel" from our boots.
The contrast in the environments between the rain forest and the crater hikes was striking but we are so glad we did both. then it was off to Queenstown.
Queenstown area
First up was our Doubtful Sound day - what a day - again, one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter range/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked!
Next was a short excursion on the Routeburn track. Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.
Next day was our Appellation Wine tour in the Otego valley - visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great views.
Finished up the kimkim-arranged activities with a gondola ride at dusk and got to see the beautiful views as the sun set and stars came out.
Similar to the variety at Rotorua, these trips around Queenstown showed distinctive variety and were all very enjoyable.

Hotel Reviews
Sudima Lake Rotorua
Rotorua

The hotel could use some upgrading. The bed was comfortable, our view of the lake was nice. The amenities were fine, but you pay extra for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express & Suites Queenstown
Queenstown

Really nice, modern design with plenty of space to have breakfast, a drink or just relax in the lobby. The rooms were comfortable and had everything you need.

Authenticity & Character
very modern design
Location
Everything is pretty close in Queenstown.
Staff
Staff were great with recommendations and helpful holding luggage for us. They seemed like they wanted us to have a good time.
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Good location for walking about Melbourne. Breakfast was varied and good! The rooms are small, but clean and comfortable beds.

Authenticity & Character
Location
Close to river and lots of restaurants.
Staff
Cleanliness & Comfort
The Lost Camel
Yulara

Nice rooms and comfortable beds. Great amenities like laundry to free! Convenient to the whole resort. Pool was on the chilly side.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We loved having a place to cook a meal ourselves. The pools were nice and private. Laundry was convenient. Location in the middle of town was very convenient.

Authenticity & Character
Location
Staff
Only saw them once. They left the key in an envelope on the office door - we thought that was odd
Cleanliness & Comfort
apartment was clean and well equipped.
Furama Darling Harbour
Haymarket

Definitely gets you a feel of the city! It's right in the middle of Chinatown, a bustling area with lots of shops and restaurants, and ambience. Close to transportation options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

We arrived late in the evening and the receptionist was helpful in directing us to restaurants nearby. The rooms are comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The shower doors are interesting...frosted glass visible to the room. Kinda cool.
Activity Reviews
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Mt Terawana crater hike was a great experience - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group as some folks had a harder time, they informed us about the geology of the area, and always gave us time to remove the "gravel" from our boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

What a day - one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked! We were able to see dolphins and seals in the Sound.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Routeburn Trail
Half Day Routeburn Trail
Queenstown (NZ)

Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this whole trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.

Quality of Experience
Guides, Drivers and Staff
Transport
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great sites for photos.

Quality of Experience
Food
Guides, Drivers and Staff
Went above and beyond.
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

We took the gondola ride at dusk and got to see the beautiful views as the sun set and stars came out - we also ended up signing up for the buffet as we were told it was the best buffet in town.

Quality of Experience
Private Wildlife Habitat Experience
Private Wildlife Habitat Experience
Port Douglas

Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.

Quality of Experience
Guides, Drivers and Staff
Lily was great! It was her first tour and she was so sweet and knowledgeable.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. Our guide was great. I can't remember the name, but he had recently won an employee photography contest. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

The Phillip Island Go West Tour with guide, Chris R. was fantastic! He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute. We hit it at molting season, so there weren't as many penguins coming in a night, but it was still amazing!

Quality of Experience
Great choices of stops along the way.
Guides, Drivers and Staff
Chris was funny and knowledgeable - a great combination. We enjoyed his dad jokes and information.
Transport
Comfortable van.
Laneways & Arcades Discovery Walk
Laneways & Arcades Discovery Walk
Melbourne

The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!

Quality of Experience
Guides, Drivers and Staff
Fiona was great - we learned a lot that enhanced the rest of our stay in Melbourne
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas

The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!

Quality of Experience
Although it was choppy, this was really the "full experience" and we loved it.
Food
Guides, Drivers and Staff
Thoughtful, and very competent.
Great Ocean Road Sunset Day Trip
Great Ocean Road Sunset Day Trip
Melbourne

The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.

Quality of Experience
Guides, Drivers and Staff
Terry was a fine guide, but it's a large bus and people pretty much stuck with those they came with and didn't interact much.
Transport
More time for dinner would've been nice.
Morning Discover Bondi Tour
Morning Discover Bondi Tour
Sydney

was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The weather was windy, so we didn't swim, but the walk was one fantastic view after another. The "city art" along the beach was everything from fun to amazing.

Quality of Experience
Guides, Drivers and Staff
James was a fun guide - we were the only people on the tour so he seemed to figure out the things we were interested in and catered to that.
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru

Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.

Quality of Experience
Food
Great food. Good variety. They knew I had a mushroom allergy and made sure I knew what dishes to avoid.
Guides, Drivers and Staff
Hailey was our guide and taught us many things about the Anangu people. I loved this part.
Transport
Valley of the Winds (Shared Small Group Tour)
Valley of the Winds (Shared Small Group Tour)
Uluru

Hike in Kata Tjuta also had stunning views and amazing conglomerate rock. We got great snacks to bring along and eat at the viewpoint. Our guide set the pace was a little too fast for me, we just didn't have enough time to look around, and really enjoy the views around us. There was a definite split in the group where the faster ones went ahead, waited for us, but then moved on as soon as we caught up. I'm not completely out of shape either. That made it a challenge, but the it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Guide was pleasant and gave us information on the way in.
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk. We stopped for lunch in a cute little town with good food and parrots all around us! They provided some snacks along the way for the hike.

Quality of Experience
River float is just beautiful and relaxing - but it is some work to carry rafts.
Food
Guides, Drivers and Staff
Francisco was great and very personable.
Transport
Sunset Dinner Cruise  with Window Seat
Sunset Dinner Cruise with Window Seat
Sydney

The dinner and Harbor cruise - a beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside. Food was good. We did have to change this reservation so we didn't really have a window seat - part of the reason Philip kept going outside.

Quality of Experience
Food
Guides, Drivers and Staff
Twilight Visit to Uluru & Light Show
Twilight Visit to Uluru & Light Show
Uluru

The evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show. The location is very nice and the staff gave great customer service.

Field of Light & Uluru Sunrise
Field of Light & Uluru Sunrise
Uluru

Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour. The guides were pleasant and provided coffee and treats as the sun came up.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Drive from Cairns airport to Port Douglas was scenic. Driver was not super talkative, but that's fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Nice cars!
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.

Quality of Experience
So crowded, but there's nothing the tour guide or company can do about that.
Guides, Drivers and Staff
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckily one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Hobbiton was charming, even in pouring rain. The detail in the hobbit home that we could walk through. We could've spent a lot of time looking around.Lunch at the Green Dragon pavilion was delightful.

Quality of Experience
Food
Buffet was great - the apple crisp was delicious.
Guides, Drivers and Staff
Transport
Damian was a great driver, entertaining and great stories.
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work The glow worms should not be missed if you're in New Zealand.

Quality of Experience
Guides, Drivers and Staff
Transport
Not the nicest vehicle, but it got us there and back!
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.

Quality of Experience
Food
Yummy sandwiches and fruit after a day walking the rainforest at a spot next to a beautiful waterfall
Guides, Drivers and Staff
Tom is an amazing resource for all things New Zealand! We enjoyed his banter on the drive and all the information during the walk.
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

The Cultural center for dinner and a Maori experience . We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.

Quality of Experience
Getting a peek at Maori culture and this extended family was really interesting. Very hospitable people.
Food
The food was good, but not quite what we were expecting. The hangi meat was a little dry. There was plenty to eat, though.
Guides, Drivers and Staff
Local specialist: Ruth Grau

Incredible Trip
Australia | May 22 - May 31, 2025

Margaret
Margaret B.
Chicago, IL | Reviewed on Jun 08, 2025

We were extremely pleased with the tour that Paula at KimKim put together for our trip to Australia & New Zealand in May of 2025. Every aspect of the tour went flawlessly. We had three stops in Australia and two in New Zealand & Paula booked our hotels, tours and internal flights. We did a variety of incredible and informative tours, from a pub crawl, bus tours, boat tours, and the highlight - a plane ride over the New Zealand glaciers. Fabulous! Such a memorable trip and it was thanks to the incredible planning by Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jun 09, 2025

G'day Margaret,

Thank you so much for your kind words! I’m absolutely thrilled to hear you had such a wonderful experience. It was truly a pleasure working with you and helping plan your vacation to Australia and New Zealand. I’m so glad everything came together smoothly.

If you ever decide to explore more of the South Pacific, I’d be honored to assist you again.

Take care and please keep in touch! [email protected]

Wishing you many more incredible adventures ahead!

With gratitude and thanks,
Paula

This trip exceeded all our expectations!
New Zealand | Apr 18 - May 1, 2025

Chris
Chris T.
San Jose, CA | Reviewed on May 11, 2025
This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property... Read more

This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property host we met were exceptionally friendly, professional, and wonderful! We can't recommend kimkim enough for taking care of us and providing us this trip of a lifetime!

Hotel Review
Adina Apartment Hotel Auckland Britomart
Auckland

The hotel is in a great location, within walking distance to many locations in Auckland. The rooms were serviceable and clean, best as a base of operations for city exploration rather than a relaxing retreat.

Authenticity & Character
Staff was friendly, but the amenities and appointments were sparse
Location
Great walkable distance to many Auckland attractions
Staff
Very responsive staff. We had a noisy party above us one night and the management dealt with it right away upon our request
Cleanliness & Comfort
Clean, serviceable rooms.
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 18, 2025

Hi Chris,
Thank you for the wonderful review. I'm so happy you all enjoyed the trip. It was great to work with you and if you need any travel needs in the future, please don't hesitate to reach out.

Hope the rest of the year is wonderful and that we hear from you for future travel.

Cheers
Liz

Dream vacation success!
Australia | Feb 14 - Mar 21, 2025

Michelle
Michelle P.
Flagami, FL | Reviewed on Apr 15, 2025
Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or... Read more

Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or exhausting. Paula’s choices of accommodations were excellent and all details such as flights and rental cars were booked with much thought to comfort and convenience. Everything went seamlessly, and the couple of very small glitches were handled quickly and efficiently by the local agents. We had a perfect trip!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 16, 2025

G'day Michelle,

Thank you for taking the time to share your experiences and for your kind words. Your feedback truly means a lot and helps me assist future clients with their travel plans.

It was such a pleasure working with you to plan this amazing and fun vacation. You got to see and experience some of the most beautiful parts of Australia! I really appreciate your patience throughout the process, and I’m so glad everything came together.

Wishing you many more incredible adventures ahead and I will be happy to assist you in planning another vacation in the South Pacific.

Cheers,
Paula

Paula with Kimkim was so knowledgeable and he...
New Zealand | Mar 15 - Apr 2, 2025

M
Margaret L.
San Jose, CA | Reviewed on Apr 15, 2025
Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another... Read more

Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another highlight with its giant tree ferns. The guided hikes she recommended during the trip were interesting and informative. Paula also returned our calls promptly so we didn’t have to wait long to get answers which is very helpful in making plans. Thank you Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 15, 2025

G'day Margaret & John,

It was a pleasure working with you. Thank you so much for taking the time to share your feedback about your recent trip. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps me continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and keep in touch.

Cheers,
Paula

Sydney & Cairns Australia
Australia | Mar 27 - Apr 7, 2025

Greg
Greg A.
Minneapolis, MN | Reviewed on Apr 14, 2025
*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!
*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!
*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! ...
Read more

*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!

*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!

*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! The crew was exceptional- the sail was exceptional! Sail out 1.5 hours to the Great Barrier Reef for snorkeling (safe & fun) ! Tour Green Island- beautiful! Sail, snorkel & island exploration are at your own pace - excellent! Crew encouraged everyone to do what they felt most comfortable with. We are 69 years old and did everything with ease! This is a trip not to be missed! Definitely a highlight!
Note: snorkeling water was a little murky & the current was strong but worth every minute !

*Daintree Cape Tribulation- full day tour.
Hotel pick up- small group- this tour has it all!
Scenic route- beautiful! Guided rainforest tour! Cape tribulation - where the rainforest meets the reef- short walk & beautiful view!
Lunch, ice cream, ferry ride, river cruise!
The highlight of this tour is the rainforest tour & the people you will meet! Your guide stays with the group all day and is very knowledgeable about the area! Go & enjoy!

**ALL private cars and transports were on time & exceptional vehicles & drivers!
**ALL flights were on time!

Kim Kim did a good job planning & providing us with the adventure we wanted. Definitely would use them again for future trips!

Hotel Review
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Walking distance to everything we did!
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Ocean Free (from Hotel)
Full Day Ocean Free (from Hotel)
Cairns
Quality of Experience
Guides, Drivers and Staff
Great crew!
Transport
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Driver was very well informed and shared his knowledge about the area !
Transport
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Views are incredible! Dining room is a bit noisy - go to the upper deck to enjoy the quiet and exceptional views of the harbor!

Quality of Experience
Food
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

Thanks for all this wonderful feedback Greg. I am so glad you enjoyed your trip! It was fun working with you!

Ruth

Liz is excellent.
New Zealand | Mar 27 - Apr 8, 2025

C
Clarysse N.
Los Angeles, CA | Reviewed on Apr 10, 2025
Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem. Read more

Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem.

Hotel Reviews
QT
Queenstown

Staff so helpful and accommodating. Views amazing. We were upgraded to a higher floor where the views were even more spectacular.

Location
Just a short walk to city center made for a peaceful location.
Staff
Cleanliness & Comfort
M Social
Auckland

Great location. Helpful staff. Beautiful views.

Location
Staff
Cleanliness & Comfort
Bolton Hotel
Wellington

Loved the one bedroom suite with washer/dryer. Having a simple and leisurely breakfast in our room was very enjoyable. Appreciated the complimentary cable car tickets and the walk through the botanical garden.

Location
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025

Dear Clarysse,
It was such a pleasure to work with you planning this trip. I truly enjoyed it. I appreciate your review and I am very glad that you all enjoyed the trip so much. I'm also glad you enjoyed the cable car tickets and the upgrade in the QT. That's a fun hotel and you are correct, the staff is wonderful.

Please reach out if we can help in the future. I would love to work with you again.
Cheers
liz

Wonderful planning
Australia | Feb 19 - Mar 26, 2025

M
Marie K.
Japan | Reviewed on Apr 08, 2025
In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane...
Read more

In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane private tour including the Koala Sanctuary, Pinnacles private tour in Perth, Kangaroo Island tour was good but we would have preferred a flight there and back to make the days a bit more manageable, Bonorong Night tour was excellent, Freycinet Lodge Wine Glass Bay cruise was great despite inclement weather conditions, Reverse Great Ocean Road was fabulous, City to Country Mornington Peninsula private tour was also very enjoyable.
Excursions we did not enjoy as much -
Daintree Cape Tribulation by Billy Tea Safaris - too long a drive in a cramped 4WD mini bus, not enough restroom breaks in the morning while picking everyone from various hotels.
The hotels:
Harbour Rocks hotel in Sydney, the hotel had no elevator, it would have been nice to know ahead of time. Great location.
Desert garden hotel in Uluru was very comfortable with lots of space. There was no phone in the room and we had to get cold water in the restaurant. The restaurant was excellent.
Crystalbrook Bailey in Cairns had lovely accommodations and amenities. We enjoyed the pool and the breakfast offerings. Location was close to the waterfront and many good eateries.
Adina Apartment Hotel on Greorge St- it was wonderful to have a mini kitchen with dishes, fridge and microwave to make our own breakfast. Location was also very central to everything we wanted to see. There was a bit of confusion for our tour driver, as he was told to go to another Adina Hotel Anzac Square to pick us up.
QTPerth -this was our least favourite hotel. Very dark interior decorating. There were very few restaurants in it’s immediate vincinity, many vacant facilities, so the area seemed a little run down, and we were there on a labor day holiday Monday when everything was closed in the area. Even the hotel only had food available in the bar which doesn’t have comfortable eating furniture.
Crown Plaza in Adelaide was excellent, both for amenities and location, and access to restaurants, but the Fringe Festival was on and we didn’t get a chance to enjoy it as our Kangaroo Island tour took up 2 really long days. Also, the street our hotel was on was closed to traffic in the evening so our bus could not drop us off at our hotel late at night. It would have been nice to know about the Fringe Festival ahead of time, and we might have decided to spend an extra day there.
Rydges Hobart was an amazing accommodation with a wonderful breakfast in an older building setting.
Freycinet Lodge was our favourite resort. Beautifully appointed room with snacks and drinks included , great service, fabulous food, and right on the beach. We would have loved to stay there longer.
Peppers Cradle Mountain Lodge was a disappointment as maintenance and service was poor, and the night tour we reserved ourselves was also very poor. They did refund us the night tour after we complained.
Leisure Penny Inn was just serviceable but in a great location.
VOCO Melbourne was beautiful hotel with well appointed room and a good buffet breakfast. We enjoyed many restaurants in the area.everything was close and convenient, including the free trams.
Our transfers were all very prompt and efficient except for 2 of them: at the cruise terminal in Sydney when the driver arrived without any luggage space, and at our final flight arrival in Melbourne when the driver had been given the wrong flight number and terminal for our flight.

Hotel Reviews
Crowne Plaza Adelaide
Adelaide

Great location, well appointed room, lovely restaurant for dinner and nice pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Cradle Mountain Lodge
Cradle Mountain Tasmania

Lovely location but buildings and paths need maintenance. Our cabin was comfortable. They had a free laundry that was much appreciated. They were short staffed, so service was quite slow in both the restaurant for breakfast and the bistro. The formal dinner was delicious and we were well looked after.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Bailey
Cairns

Well appointed rooms. Lovely pool area with bar. Nice breakfast buffet. Close to waterfront and many eateries.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location. No elevator and USB plugs were not working. Plumbing needed updating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Very spacious and well furnished. No telephones in rooms, no cold water in rooms - you need to go to the main restaurant to fill your bottles. Great food at the restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Perth
Perth

Dark and poorly appointed rooms with impractical set up and too much fabric to catch dust, thus making it difficult for someone with allergies. No space for modern clamshell luggage. The restaurant was great for breakfast but wasn’t open on the Holiday Monday, when we couldn’t find any restaurant in the area. We resorted to eating in their bar area but it did not have a comfortable eating area. Poor location. It is a long walk to find a good restaurant.

Authenticity & Character
Location
Staff
Always seemed helpful but did not follow through.
Cleanliness & Comfort
Less fabric especially at the head of the bed, for people with dust allergies
Leisure Inn Penny Royal
Launceston
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Hobart
Hobart

Spacious suite, beautiful buildings. The buffet breakfast was delicious and in a well maintained older building. Had a coin laundry on site that was very useful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Freycinet Lodge
Coles Bay

Wonderful location and beautiful amenities. Our cabin was spacious and very welcoming with included wine and spirits as well as snacks, coffee and teas. The dining room as well as the bistro offered exceptional food with excellent service. It was nice to be so close to a quiet beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
voco Melbourne Central by IHG
Melbourne

Well appointed room although all glass walls can be problematic especially in the bathroom! The staff was very friendly and helpful. They dealt with issues very quickly. We were able to leave some of our luggage here for an extended period with no issues. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bonorong Wildlife Sanctuary Night Visit
Bonorong Wildlife Sanctuary Night Visit
Hobart

As we had been advised to arrive early, we were on site before the Sanctuary closed to the public, so enjoyed a stroll around the grounds ahead of the tour. Our very knowledgeable guide took us first to see the reptiles before they got too cold and hid. We then went to feed the Tasmanian wallabies, followed by birds, quolls, possums, Tasmanian devils, an echidna, a baby wombat, and Tasmanian bettongs. In most cases we did guided feeding, with appropriate warnings on how to present the foods. A highly enjoyable and educational outing!

Quality of Experience
Guides, Drivers and Staff
Private City & Mornington Peninsula Day Trip
Private City & Mornington Peninsula Day Trip
Melbourne

Our driver/guide picked us up early, as he had received a different itinerary to ours, to start an hour earlier. We had visited some of the proposed sites with friends, so our guide adapted the itinerary to hit new (to us) places. We went to Arthur’s Seat high above the bay for an overview, and visited beach which featured “houses” that store supplies for their owners’ days at the beach. We had a delicious lunch in a converted General Store, and visited wineries in the afternoon. One activity we skipped was a visit to Moonlit Sanctuary, as we had already visited.

Quality of Experience
Food
Service was a little slow but our guide had warned us. It’s not downtown Melbourne after all.
Guides, Drivers and Staff
Transport
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Freycinet

We were called the night before by the tour operator to warn of potential rough weather for the next morning. We proceeded with the tour, and were glad we did. The Sky Lounge is the reserved upper deck adjacent to the bridge, and the attentive crew saw to everyone’s needs. Welcome drinks were served as we departed, to head to the Lodge to pick up guests who had booked there. As we sailed south to reach open water, the captain repeated the warning that a gale was brewing on the east side of the peninsula. As we reached the strait, his decision was to divert away from Wineglass Bay and instead proceed to Ile des Phoques (Seal Island). On the way there, several guests felt queasy and were assisted by crew. At the island we saw fur seals and cormorants, but the real show was on the way back north, when a pod of dolphins swam alongside and cavorted in our wake. They were joined by gannets and albatrosses over the boat. We had lunch in a sheltered bay, with generous portions in individual meals, supplemented with lots of fresh oysters. For us, the rough weather wasn’t a deterrent, but there were several seasick guests. Not all expected that they could be seasick. However the crew assisted them all and maintained a pleasant atmosphere for the rest of us.

Quality of Experience
Guides, Drivers and Staff
Transport
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet

The roads in rural Tasmania were generally good, but services are sparse. The switchbacks ascending to Cradle Mountain park are narrow and require vigilance.

Quality of Experience
Drop off Car Rental
Drop off Car Rental
Australia

The car itself was fine, and gave us no problems. The only issues were with the personnel in the airport lots for pickup and drop off. In Hobart I was told to collect the keys in the parking lot from the attendant. She was nowhere to be seen, and my wife and I split up to look for her. This took more than 15 minutes. In Launceston, I saw an attendant across the lot as I pulled in, but by the time I parked she was gone. I took photos of the car for my records and dropped the keys in a return slot.

Quality of Experience
Guides, Drivers and Staff
Reverse Great Ocean Road Experience
Reverse Great Ocean Road Experience
Australia

This tour starts from Downtown Melbourne, proceeds west to Colac (along the highway) then south to the southern end of the Great Ocean Road on the shipwreck coast. A lot of time is spent in the coach, with commentary by the driver, to prepare for the self-timed walks. He also introduced guests to the TimTam Slam at the first coffee break. This stretch of highway features some of the most iconic formations in Australia, the 12 Apostles, as well as Loch Ard gorge, Great Otway National Park, and the seaside towns that were heavily damaged by fire and floods in the 1980s. The Memorial Arch stands as a monument to the work of the Diggers who built the road in the 1930s.

Quality of Experience
Food
Lunch was premade sandwiches. The “dairy free” offering was a thin tomato and lettuce sandwich with no protein whatsoever. The regular sandwiches were ham and cheese or chicken salad.
Guides, Drivers and Staff
Transport
Luxury Outback Tours Full Day Pinnacle Tour
Luxury Outback Tours Full Day Pinnacle Tour
Perth

Our guide was very knowledgeable and made the private tour very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Loved this experience. Meeting other guests. The meal was delicious and seeing the stars and the field of light magical.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
30 Minute Great Barrier Reef Scenic Helicopter Flight
30 Minute Great Barrier Reef Scenic Helicopter Flight
Cairns

Tide was high when we went out so not the best conditions to see the reef clearly.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Camel Ride
Sunrise Camel Ride
Australia

Amazing experience! Highly recommend this. I wasn’t even sore the next day after riding the camel for an extended period of time. The staff was exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Cairns

It was a rough sea day but the staff made the best of a rough situation. We really enjoyed it all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Kangaroo Island

Mini tour bus was uncomfortable with malfunctioning seatbelts. We enjoyed a more relaxed pa ce than on day one. Not enough time allotted for dinner before the ferry. Service was very slow at the restaurant that was recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

Very long time in the 4x4 cramped vehicle, (about 5 hours total travel time there and back) stopping to do all the hotel pick ups and then in Port Douglas where there should have been a restroom break. We enjoyed the tour once we got there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cramped mini 4x4 bus.
Private City & Lone Pine Day Trip
Private City & Lone Pine Day Trip
Brisbane

Lovely slow paced private tour. Our guide was very knowledgeable and we enjoyed our day, especially our time at the Lone Pine Koala Sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Australia

Bus to ferry was very cramped for leg space and very long because of multiple pick up points. Ferry did not have breakfast foods available as the supplier had not delivered. We started our day very early and were quite hungry by lunch time. First day tour was in a more comfortable coach. Our accommodations at American River in the Mercure hotel was great. Older facility and the mattresses and rooms need updating but wonderful food and service. We really enjoyed our first day tour but were disappointed to spend so little time at the Animal sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 10, 2025

G'day Marie & Doug,

Firstly, it was a pleasure working with you and Doug. Thank you so much for taking the time to write such an extensive and informative review—I truly appreciate it. I'm sorry to hear about the minor hiccups you encountered, but I'm glad to know that everything worked out in the end.

Your review helps us continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and please keep in touch.

Cheers,
Paula
[email protected]

Amazing trips, mediocre lodgings.
Australia | Mar 28 - Apr 5, 2025

Nicolette
Nicolette C.
Flagami, FL | Reviewed on Apr 08, 2025
A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things... Read more

A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things we had wanted to see. Unfortunately, the accommodations were of a much lower quality than we typically book, with limited amenities on site, loud and chaotic environments, and, for the most part, sub par customer service. The travel agent and I had agreed on “moderate” hotels and that is certainly not what we experienced. All in all, a valuable lesson learned. I would advice travelers considering KimKim to be extremely thorough in discussing their definitions of varying accommodation levels.

Hotel Reviews
Hotel Ibis World Square
Sydney

Hotel Ibis World Square in Sydney had a great location, but unfortunately, it was situated right over a night club, which made it incredibly noisy until the early hours. This was not quite suitable for us as it affected our ability to rest. It was a bit disappointing given our expectations.

Outback Hotel & Lodge
Yulara

The Outback Hotel & Lodge in Uluru was rated as one of the lower options in the area, which didn't quite meet our expectations of a moderate accommodation. It was somewhat below what we imagined for this trip, considering the limited choices in Uluru.

Activity Review
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

Snorkeling on the Great Barrier Reef was undoubtedly the highlight of our trip. We went out on a catamaran, and the experience was absolutely superb. The underwater sights were breathtaking, and it was an unforgettable adventure. Five stars for this phenomenal experience!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025
Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall...
Read more

Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall talking about the hotels and insisting that you looked the reviews and pictures on line because in order to match the budget, we were booking accommodations that are below what we usually do. I apologize for not having insisted on you reviewing them further.

I wish you wonderful travels and adventures in the future!
Liz

This itinerary and trip was perfect from star...
New Zealand | Mar 14 - Apr 2, 2025

D
Donna P.
Ashburn, VA | Reviewed on Apr 08, 2025

This itinerary and trip was perfect from start to finish! We met our son and DIL there and all traveled together throughout the North and South Islands for almost 3 weeks. Liz was responsiveness so helpful and put together an itinerary that was perfect for all of us! Excellent tours/excursions, fantastic accommodations, and wonderful private transfers enabled us to see and experiemce all of the major sights of the North and South Islands! The attention to detail provided was amazing! We cannot thank Liz and her team and KimKim enough for planning this wonderful trip for us!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 09, 2025

Dear Donna and family,
it was such a pleasure to work with you to plan this trip and I am truly happy that you all enjoyed it.
It was extra special because you got to meet your Daughter in Law. I am so happy for you.

I hope we have the opportunity to work and plan another trip in the future.
Liz