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Liz Neal

I have been involved in the travel industry since my first job out of college, working for hotels, airlines and travel companies which allow me to know the industry from all sides. I approach my customer's travel like I would like my own travel to be handled. I like to listen to what they expect from a trip and then offer suggestions to make their travel special. We partner with local suppliers (hotels, tours, transfers) that are trustworthy and professional with whom we worked with for many years to ensure the quality of service to our clients.

What places and activities do you specialize in?

"I specialize in creating customized itineraries throughout the South Pacific for singles, couples, families and small groups. I like to provide my customers with unique experiences in each country they visit. I enjoy helping my travelers create memories, more than just itineraries. "

How did you get involved in travel?

"I was fortunate to travel from a young age. The great experiences I had traveling with my parents made me want to be involved in traveling as an adult. I traveled with them, alone, with my husband and with my 4 children (now young adults). Now I travel frequently in the destinations I sell to be able to recommend places and experiences from a personal point of view. . I love the experience of understanding other cultures, speaking other languages, trying new foods....."

Please share a unique travel experience you will never forget.

"Flying over Sydney in a helicopter after having visited the wine country and hovering over the harbour because the pilot had to wait for clearance to land. He apologized profusely and I couldn't have been happier, I couldn't believe the view! In Kangaroo Island I had the most amazing picnic on a private farm while watching the kangaroos not farther than 70 feet from me ! Flying on a heli between Kata Tjuta and Uluru and seeing how much the landscape from above is similar to the dot paintings of the Anangu local artists. "

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent trip reviews for Liz

Australia journey late August to early September.
Australia | Aug 28 - Oct 12, 2025

Christine & John
Christine & John C.
Seattle, WA | Reviewed on Oct 16, 2025
Hi Liz, first off I would just like to say that our trip to Australia was just great. All of the plans that you made for tours and drivers went without a hitch. Everyone was on time, friendly, informative, and just fun to be with. Our time in Sydney was great, it is a beautiful city. The tour of the city and the sunset dinner cruise were great again. Everything was on time. No delays at all. Really impressed by the Opera House. The Blue Mountains are absolutely beautiful, the Echoes hotel... Read more

Hi Liz, first off I would just like to say that our trip to Australia was just great. All of the plans that you made for tours and drivers went without a hitch. Everyone was on time, friendly, informative, and just fun to be with. Our time in Sydney was great, it is a beautiful city. The tour of the city and the sunset dinner cruise were great again. Everything was on time. No delays at all. Really impressed by the Opera House. The Blue Mountains are absolutely beautiful, the Echoes hotel Spoiled us. Amazing food, staff, accommodations were comfortable and welcoming. Enjoyed walking around Kafoumba. Scenic world was very informative and fun. What I will say for some of the excursions it took some bit of driving to get there from Port Douglas. Drives were around an hour or a little more to get to The different sites that we were visiting. Outback tasting tour was fun and great, love being out in the country, yet again it was a long day and a long drive. Not sure we needed the Esplanade for a drink at the end of that day as we were tired and we were staying in a very similar setting in Port Douglas. The great barrier reef excursion was perfect. I can’t remember the name of the diving company, but they were very knowledgeable, made us feel very safe, very well informed staff which made the trip out to the reef more interesting. We had no difficulties with renting the car at the airport or returning it, although it was a little nerve-racking at the very beginning, but I think my husband did pretty well driving. I want to thank you for all the time and work you put in into planning our vacation, I think this was a once in a lifetime trip for us, but you never know. Thanks again. Christy

Hotel Review
PARKROYAL Darling Harbour
Sydney

The location was great and the breakfasts were very nice.

Authenticity & Character
Location
Close to shopping, the Harbor, Opera House and Queen Victoria Building.
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Oct 17, 2025

Dear Christy and John,
It was an absolute pleasure to work with you on this trip and I am so so happy you enjoyed it so much. Thanks for the thoughtful review.

Congratulations John for driving on "that" side of the road !! I'm sure having Christy as a co-pilot helped !

There is definitely more of Australia to see, and there is always New Zealand, Africa and Argentina which I specialize in. I will be an honour to work with you again.

Best to you and your family the rest of the year and the holidays.
Cheers
Liz

Liz our trip planner did a great job of pl
Australia | Sep 6 - Sep 16, 2025

J
Jean B.
Clayton, MO | Reviewed on Sep 23, 2025

Liz our trip planner did a great job of planning our trip. It took away our need to coordinate transportation and tours. Our accommodations were great in Auckland, Rotorua and Queenstown. The only downside to our trip was the 12 hour day to Milford sound and unfortunately it rained off and on all day.
Otherwise I had a great time in New Zealand. Thank you, Liz and Kimkim
Jean brown

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Sep 23, 2025

Hello Jean and Mary,
Thanks for your nice review. I enjoyed working with you and hope to be able to have the opportunity to do it again to one of our other destinations.
I am sorry that it rained during your trip to Milford. If I could control the weather and the airlines It would be amazing :) :)

Wish you a wonderful rest of the year!!
Liz

Kim was amazing and I would use her again to plan a trip
Australia | Sep 6 - Sep 16, 2025

M
Mary c.
Clayton, MO | Reviewed on Sep 21, 2025
Kim was amazing and I would use her again to plan travel. The problem was we didn’t read the itinerary carefully enough and some of the activities that we did weren’t what we really like to do. The day we went to Milford - our guide was a delightful young lady but it was a long day to see some waterfalls. In hindsight we probably should have gone to a winery. We very much enjoyed Water Peak Farm. We loved the Hobbiton and Mitai Cultural experience. We like the Auckland city tour but the bush... Read more

Kim was amazing and I would use her again to plan travel. The problem was we didn’t read the itinerary carefully enough and some of the activities that we did weren’t what we really like to do. The day we went to Milford - our guide was a delightful young lady but it was a long day to see some waterfalls. In hindsight we probably should have gone to a winery. We very much enjoyed Water Peak Farm. We loved the Hobbiton and Mitai Cultural experience. We like the Auckland city tour but the bush tour was not really our cup of tea. I have to stress - every guide we had was excellent. The hotel accommodations we wonderful. We did not go on the geyser tour and instead went to the Mitai spa for the day and I would highly highly added that to anyone’s agenda. All in all we loved New Zealand. Please let Liz know she did a wonderful job.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Sep 22, 2025

Hello Mary,
Thanks for the nice review and the feedback and I'm very glad you enjoyed the trip.
Sorry that a couple of tours were not your cup of tea, and you are correct, it is a good idea to review the details of each tour before signing up for them. To be very honest I thought you had because we started planning the trip in June. But if you travel with us again, I'll make sure to send you personally youtube links to each activity to make sure you review them.

I enjoyed working with you and hope we can plan another trip in the future.
Liz

Sydney introduction
Australia | Jun 19 - Jun 21, 2025

A
Anne N.
Los Angeles, CA | Reviewed on Jun 22, 2025
Given our short amount of time in Sydney, the trip was wonderful. The Shangri-la hotel was lovely with a fabulous view of Sydney harbor. We were able to relax in our room before heading upstairs to the restaurant. Since my husband is disabled, sightseeing from the room was such a blessing.
Our city tour provided a glimpse of the parks, museums, and neighborhoods as well as friendly chatter about the city.
The harbor tour was sort of meh. No commentary, just chugging along in the dark
I...
Read more

Given our short amount of time in Sydney, the trip was wonderful. The Shangri-la hotel was lovely with a fabulous view of Sydney harbor. We were able to relax in our room before heading upstairs to the restaurant. Since my husband is disabled, sightseeing from the room was such a blessing.
Our city tour provided a glimpse of the parks, museums, and neighborhoods as well as friendly chatter about the city.
The harbor tour was sort of meh. No commentary, just chugging along in the dark
I would skip that
All the support staff and drivers were efficient and helpful.
Altogether, a nice couple of days

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jun 24, 2025

Hello Anne,
I was a bit surprised of your 3.5 star review considering that you loved the hotel we selected for you and that all the support staff and drivers were efficient and helpful. Sorry you thought the Harbour tour was "meh". I hope you enjoy the rest of the trip in Australia and New Zealand.
Liz

This trip exceeded all our expectations!
New Zealand | Apr 18 - May 1, 2025

Chris
Chris T.
San Jose, CA | Reviewed on May 11, 2025
This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property... Read more

This trip exceeded all our expectations, and gave our family a collection of memories we'll keep forever! Our local specialist, Liz, was so friendly, thorough, and responsive throughout our early trip planning as well as making sure we had everything we needed just before we got on the plane. The best thing about our 2 week trip to New Zealand is we had peace of mind throughout our entire trip, knowing we were well-supported and taken care of. Every single guide, driver, hotelier and property host we met were exceptionally friendly, professional, and wonderful! We can't recommend kimkim enough for taking care of us and providing us this trip of a lifetime!

Hotel Review
Adina Apartment Hotel Auckland Britomart
Auckland

The hotel is in a great location, within walking distance to many locations in Auckland. The rooms were serviceable and clean, best as a base of operations for city exploration rather than a relaxing retreat.

Authenticity & Character
Staff was friendly, but the amenities and appointments were sparse
Location
Great walkable distance to many Auckland attractions
Staff
Very responsive staff. We had a noisy party above us one night and the management dealt with it right away upon our request
Cleanliness & Comfort
Clean, serviceable rooms.
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 18, 2025

Hi Chris,
Thank you for the wonderful review. I'm so happy you all enjoyed the trip. It was great to work with you and if you need any travel needs in the future, please don't hesitate to reach out.

Hope the rest of the year is wonderful and that we hear from you for future travel.

Cheers
Liz

Liz is excellent.
New Zealand | Mar 27 - Apr 8, 2025

C
Clarysse N.
Los Angeles, CA | Reviewed on Apr 10, 2025
Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem. Read more

Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem.

Hotel Reviews
QT
Queenstown

Staff so helpful and accommodating. Views amazing. We were upgraded to a higher floor where the views were even more spectacular.

Location
Just a short walk to city center made for a peaceful location.
Staff
Cleanliness & Comfort
Bolton Hotel
Wellington

Loved the one bedroom suite with washer/dryer. Having a simple and leisurely breakfast in our room was very enjoyable. Appreciated the complimentary cable car tickets and the walk through the botanical garden.

Location
Staff
Cleanliness & Comfort
M Social
Auckland

Great location. Helpful staff. Beautiful views.

Location
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025

Dear Clarysse,
It was such a pleasure to work with you planning this trip. I truly enjoyed it. I appreciate your review and I am very glad that you all enjoyed the trip so much. I'm also glad you enjoyed the cable car tickets and the upgrade in the QT. That's a fun hotel and you are correct, the staff is wonderful.

Please reach out if we can help in the future. I would love to work with you again.
Cheers
liz

Amazing trips, mediocre lodgings.
Australia | Mar 28 - Apr 5, 2025

Nicolette
Nicolette C.
Flagami, FL | Reviewed on Apr 08, 2025
A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things... Read more

A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things we had wanted to see. Unfortunately, the accommodations were of a much lower quality than we typically book, with limited amenities on site, loud and chaotic environments, and, for the most part, sub par customer service. The travel agent and I had agreed on “moderate” hotels and that is certainly not what we experienced. All in all, a valuable lesson learned. I would advice travelers considering KimKim to be extremely thorough in discussing their definitions of varying accommodation levels.

Hotel Reviews
Outback Hotel & Lodge
Yulara

The Outback Hotel & Lodge in Uluru was rated as one of the lower options in the area, which didn't quite meet our expectations of a moderate accommodation. It was somewhat below what we imagined for this trip, considering the limited choices in Uluru.

Hotel Ibis World Square
Sydney

Hotel Ibis World Square in Sydney had a great location, but unfortunately, it was situated right over a night club, which made it incredibly noisy until the early hours. This was not quite suitable for us as it affected our ability to rest. It was a bit disappointing given our expectations.

Activity Review
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

Snorkeling on the Great Barrier Reef was undoubtedly the highlight of our trip. We went out on a catamaran, and the experience was absolutely superb. The underwater sights were breathtaking, and it was an unforgettable adventure. Five stars for this phenomenal experience!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025
Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall...
Read more

Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall talking about the hotels and insisting that you looked the reviews and pictures on line because in order to match the budget, we were booking accommodations that are below what we usually do. I apologize for not having insisted on you reviewing them further.

I wish you wonderful travels and adventures in the future!
Liz

This itinerary and trip was perfect from star...
New Zealand | Mar 14 - Apr 2, 2025

D
Donna P.
Ashburn, VA | Reviewed on Apr 08, 2025

This itinerary and trip was perfect from start to finish! We met our son and DIL there and all traveled together throughout the North and South Islands for almost 3 weeks. Liz was responsiveness so helpful and put together an itinerary that was perfect for all of us! Excellent tours/excursions, fantastic accommodations, and wonderful private transfers enabled us to see and experiemce all of the major sights of the North and South Islands! The attention to detail provided was amazing! We cannot thank Liz and her team and KimKim enough for planning this wonderful trip for us!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 09, 2025

Dear Donna and family,
it was such a pleasure to work with you to plan this trip and I am truly happy that you all enjoyed it.
It was extra special because you got to meet your Daughter in Law. I am so happy for you.

I hope we have the opportunity to work and plan another trip in the future.
Liz

Bullard review
Australia | Mar 14 - Mar 28, 2025

L
Lisa B.
Ashburn, VA | Reviewed on Apr 05, 2025
The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a
The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good. The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking... Read more

The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a

The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good.

The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking through that beautiful area!

Kangaroo Island, suggested by Liz, was well worth it. Beautiful place, lovely and plentiful kangaroos, plus the vies! The service was very good as was the food. My recommendation for them is they need to add a salad course , as you just get your main fairly quickly and there aren't a lot of vegetables on that. The full day tour to see all the wildlife was essential to our trip to Australia.

The Savoy on Little Collins in Melbourne was fantastic, especially that upgrade to the Master Suite that we received on check in! The help that we received from Leslie Wong in changing our Penguin Island trip so that it was not on the night before we caught an early flight was MUCH appreciated. That excursion was also excellent.

All pickups and transfers were on time and all drivers friendly and polite.

Thanks so much for organizing a great trip!

Lisa and Daniel Bullard

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 05, 2025

Hello Lisa!
Thank you for the beautiful review. I'm so glad you enjoyed Australia!
It was wonderful to work with you and I would love to do it again, so reach out anytime we can help!

Liz

First time ever used a travel agent and we are so glad we did!
Australia | Mar 10 - Mar 21, 2025

D
David E.
Boston, MA | Reviewed on Mar 26, 2025
We have never used a travel agent before (we always self-organize) but the trip to Australia was a bit overwhelming considering how huge the country is (basically the size of the US) and didn't want to spread ourselves too thin while maximizing the must-do's. We filled out the kimkim form and specified our interests and types of accommodations and Liz Neal reached out to ask a few more questions within a few hours. Within a day or so, we had a rough itinerary proposal and Liz suggested a Zoom... Read more

We have never used a travel agent before (we always self-organize) but the trip to Australia was a bit overwhelming considering how huge the country is (basically the size of the US) and didn't want to spread ourselves too thin while maximizing the must-do's. We filled out the kimkim form and specified our interests and types of accommodations and Liz Neal reached out to ask a few more questions within a few hours. Within a day or so, we had a rough itinerary proposal and Liz suggested a Zoom so we could talk through the proposal. On the call, we made a few adjustments and talked about flight logistics so that we weren't up at 4am or arriving at 11pm.

She sent over a finalized itinerary within a couple days of the Zoom call and the planning part was over in a flash. We had a deposit placed and then we just had to wait 6 months for the travel to start!

A few weeks before departure, we got the full PDF with 25 pages of logistics down to the minute (airport transfers, hotel pickups, phone numbers of everything, etc.) which provided great comfort and made for a smooth and clear travel experience.

There were some weather concerns (rain on the day of our snorkeling trip to the reef) a few days before departure so we emailed the local travel agent in Australia (Leslie Wong) and he was able to swap the days so that we could maximize the chance of good weather.

I want to call out how excellent Kangaroo Island is. It's private, isolated, and unspoiled. Sea Dragon is a great resort and the people there knew our names and were all excellent. If you can fit it into your itinerary for 3 nights, you will likely find it to be the highlight of the trip. We are so happy Liz added this to the trip and encouraged us to keep it at 3 nights even though we were considering cutting a day off.

We are a family of 4 (girl - 15, boy 13) that loves to be outdoors and not in museums which explains the activity choices.

Hotel Reviews
Own Accommodations Arranged

We booked our own stay at A by Adina right in the center of the CBD because it was one of the few hotels that offered two bedroom suites and we had stayed in another Adina in Berlin and loved it. Liz wasn't able to book it so we booked it directly. We were very pleased with the room and it had everything we needed and expected. The washer/dryer was particularly helpful since we had rain on our second day in Sydney and needed to dry everything out upon return to the room. The bedrooms aren't terribly spacious but that's fine since there's a living room with a couch and table/chairs to let you spread out and catch up on reading and whatnot. We'd stay here again as the location was perfect for reaching all of the primary tourist spots with short walks. It was clean and comfortable.

Authenticity & Character
Location
Staff
No complaints about the staff -- the person that greeted us and the person that checked us in were both very nice but we didn't talk to anyone else while we were there (which is fine) so I can't say it's amazing.
Cleanliness & Comfort
Clarion Suites Gateway
Melbourne

We somehow got upgraded to the penthouse suite which was certainly unexpected and gave us an amazing balcony with skyline views across the river that can't be matched. As you might expect, it was a cavernous "room" with three bedrooms, a living room, kitchen and dining room. There may have been other rooms that were in there that we didn't find because it was so large :-) The staff was friendly and welcoming and the room was clean. However, even the penthouse suite was a bit tired (couches were a bit worn, carpet looked a bit dirty, and the soap dish in the shower and other fixtures were a little wobbly) and during certain times of the day, there were food smells in the hallway. There was nothing wrong with our stay and given its convenient location, we'd probably stay here again but it wasn't anything particularly remarkable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We had a very spacious 2 bedroom apartment. It's right on the main drag but it's set back from the street (not that there's much road noise anyway) with a large courtyard flanked by two swimming pools. It's not your traditional hotel so you don't get daily cleaning service but that's fine. We had a kitchen so it let us buy some groceries at the local grocery store (a legit full sized grocery store is only a couple blocks away) and keep everyone fed and happy throughout our stay (4 nights). They provide beach towels that you can take to the beach or on your snorkeling trip so that's a nice minor extra. It's a short walk to the dock where the boats depart and all of the shopping and restaurants are within walking distance. The only area for improvement is that the room was rather dimly lit.

Authenticity & Character
Location
Staff
I have nothing negative to say here -- we only talked to the staff upon checkin (they were very nice and welcoming) but we didn't see anyone else for the remainder of our stay (not a problem but it also means I can't really answer this question fully)
Cleanliness & Comfort
The room was a bit dim at night but otherwise perfectly fine and we'd stay here again
Sea Dragon Kangaroo Island
Willoughby

This was the highlight of the trip. The accommodations are luxurious and you do literally look out over the ocean like the pictures show from your room. The staff (Jane, Yasmine, Tomas, Paul and the others) are all such welcoming and positive people and made us not want to leave. Part of the Sea Dragon experience is the full day nature tour. I will say it's a lot of driving (the island takes about 90 minutes to get from east to west) but it's broken up nicely with a stop at a popular koala hangout spot (we saw about 10 in the trees), a brief stop to stretch your legs at a surfing beach, a stop at a natural arch where the seals come to rest, a lunch in a nice covered picnic area, and a stop at the sea lion sanctuary where we were just a few feet from sea lions. Some of the shorter activities are on-site (honey tasting and gin tasting) and the lighthouse is just a 20 minute walk away. The sheep shearing is a 20 minute drive. We didn't do the wine tasting trip or any of the other options due to lack of time but you could easily fill 3 days worth of time while still having some quiet time to just sit and look out at the water from your patio.

Authenticity & Character
There are probably a dozen cabin/suites on the property so it's small and quiet. The rooms are luxurious and spacious but not opulent.
Location
Right on the ocean with unspoiled views.
Staff
The staff adds to the experience with knowing your names within minutes of arrival and addressing you directly. Jane (the resort manager) is excellent and her team is professional and welcoming.
Cleanliness & Comfort
Activity Reviews
Kangaroo Island - 2 night experience  at Sea Dragon Lodge - second day
Kangaroo Island - 2 night experience at Sea Dragon Lodge - second day
Kangaroo Island

Our two days at Sea Dragon were awesome. I covered the nature tour (day 1) and the smaller activities (day 2) in the review of the accommodations so I won't repeat it here.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island Penguin Experience - Private Tour
Full Day Phillip Island Penguin Experience - Private Tour
Australia

This is indeed a very unique experience. When darkness falls, dozens of little penguin come out of the ocean and march up the dunes to their boroughs. However, it's a long day to get here for what amounts to about 45-60 minutes of watching small groups of 5, 10 or 15 penguin exiting the ocean. We heard about how great this was from other tourists we saw on the trip and might have expected too much. I expected a swarm of hundreds to come pouring out all at once but it was just dribs and drabs. Also, it's absolutely a tourist attraction. There are probably 2000 people sitting on bleachers waiting for the penguins to emerge so it's not private or particularly special -- so that kind of detracts from the experience. Lastly, it's a solid 2 hours from downtown Melbourne so you're spending a lot of time in the car and getting back to your hotel late. Bert was our driver/guide and he was a great conversationalist so it made the time pass in the car pretty quickly. We unfortunately had rain pretty much throughout the day so we skipped a couple of the lookout points along the way since it was too cloudy to see much. We did get lucky and the rain cleared just at dark so we didn't have to sit wet puddles while waiting for the penguin.

Quality of Experience
Food
The "Italian" restaurant we stopped at for dinner wasn't particularly Italian and it seemed like the place that all tour operators stop at so it was filled solely with tourists fueling up before heading over to the penguin viewing area.
Guides, Drivers and Staff
Bert was great. One note is that he didn't use his headset so people in the back had trouble hearing him. I was in the front seat so I didn't.
Transport
Afternoon/Evening Daintree Nature Tour ( Private)
Afternoon/Evening Daintree Nature Tour ( Private)
Port Douglas

We very much enjoyed this full day tour despite the fact that it varied from damp to sprinkles to showers to full on downpour throughout the day. Our tour guide (David) was very good and adjusted the commentary appropriately so the kids could participate. The day consisted of an hour drive from Port Douglas to the Daintree River where we stopped along the way to see a massive colony of fox bats hanging from the trees. The boat ride on the Daintree River started with an absolute downpour but it tapered off halfway through so that we could see a few mother crocodiles and some of their baby crocodiles along the shore. We then continued on into the rainforest and stopped at a boardwalk trail where we David talked about the different types of plants and trees. Dinner was at a lodging/restaurant venue within the park and was very good (kangaroo steak for some of us .. I can't remember what others ordered). We then did the nighttime tour along a different boardwalk where we saw spiders and other insects galore that were huge and not terribly visible during the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Nothing negative about David -- but it is a long day in the van so just keep that in mind
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

The reef sail was via Sailaway and they are a professional outfit. The boat is huge and clean and very well equipped. There were 50 passengers on our trip and it didn't feel crowded. The crew aboard and in the office are all very pleasant and polite and welcoming. The boat is loaded with food so if you're the type that can eat while out on open water, you'll have plenty to snack on and eat during lunch. I'm not that adventurous so I could only eat with my eyes. It's a 2 hour sail from port to the first snorkel site so you'll spend some of that time just watching the horizon, some time learning about the biology of the reef from the marine biologist crew member, and some time getting fit for your stinger suit (full body suit to protect against jellyfish), flippers and snorkel/mask. Once you get to the dive site, you have about an hour in the water. We saw amazing coral and a sea turtle and a million fish. No sign of Nemo though. Definitely an experience you need to do once in your life. There was a medical emergency with one of the other passengers during the first snorkel (he ultimately appeared to be fine by the time we reached port) so we had to head back to port directly and didn't do the second dive. Sailaway handled the situation well and gave us a full refund (after first trying to rebook us on a new trip -- but it wouldn't have worked out due to our other activity schedule) so they should be commended for doing the right thing.

Quality of Experience
Guides, Drivers and Staff
Summit at Night - Bridgeclimb
Summit at Night - Bridgeclimb
Sydney

What a ludicrous concept! Climbing a bridge with cars and trains whizzing under you. Never would that be permitted in the US! We had rain for the first part of our climb (they climb the bridge unless it's crazy wind or lightning) but then it stopped about halfway up, cleared and made for some great pictures with the tops of the buildings in eerie clouds. The actual time on the bridge is about 2.5 hours with the first 30 minutes being safety briefing and changing into the full set of gear (full jump suit, harness, audio rig, etc.). You do a mini practice climb indoors so you understand how the cable that you're going to be tethered to works on ladders and whatnot. The photo package was actually priced fairly -- all pictures that they take of you and your group are sold to you in digital format for $35 USD (50 AUD) per adult. So if you're a family of 4 (2 adults and 2 kids), it's $70 USD. That's fair enough considering how high some other attractions price their photos.

Quality of Experience
Guides, Drivers and Staff
Nicki was our climb guide and she was great and made a ton of smalltalk with our kids which was nice.
Discover Sydney by Bike
Discover Sydney by Bike
Sydney

Great overview of the city -- easy biking on mostly flat terrain. A few short stretches on roads but for the most part, you're on pedestrian/bicycle lanes. We had a rainy day so we ended up pretty wet but it was still interesting and the guide was very good to stop and explain what we were peddling past. There is one minor uphill stretch toward the end that some folks had trouble with but if you use a bike ever, you'll be fine. And toward the end, you'll need to walk your bike through the botanical garden (about a 10 or 15 minute walk) since you can't ride bikes in the gardens. The 2.5 hour trip is about the right amount of time to be on a bike.

Quality of Experience
My wife's bike had a problem where the seat wouldn't stay up so the guide swapped bikes with her. And another participant had a bike that didn't like to shift gears so I'd say the equipment condition wasn't perfect overall.
Guides, Drivers and Staff
David was our tour guide and he was great and spoke clearly and gave just about the right amount of information without it becoming overly tedious.
Bondi Beach Surf Lesson
Bondi Beach Surf Lesson
Sydney

Excellent experience. They get you suited up, give a briefing on how the time in the water is going to go, and out into the water you head. The waves on the day we were there were about 2-3 feet so we were able to mostly wade out to the starting point and still touch the bottom. They offer lessons to all levels of ability so even if you have surfed before (we had not), they can tailor the experience so you get something out of it. Super bedside manner by the instructor (Tom). I had no interest in ever surfing but it was great and both kids had a blast.

Quality of Experience
Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

This is as expected. A lot of history (some interesting, some not so) and you get to enter each of the main performance halls. You can take pictures outside and in the hallways/corridors but not within the performance halls themselves (which is a little peculiar since these spaces see thousands of concert/theatre goers each year). It's only an hour long which is about right. The group size is about 30-40 people and you wear a headset so you can hear the guide regardless of how far behind you are. You probably should do this.

Quality of Experience
Guides, Drivers and Staff
Grand Kuranda Rainforest Day Trip
Grand Kuranda Rainforest Day Trip
Australia

This is the one activity that we might recommend against. It's a long day from pickup to dropoff. The day consists of 4 main parts: * Skyrail (cable car) over the rainforest canopy from sea level up into the hills -- lasts about an hour with two stops along the way to change cars and take a short nature walk between getting off and getting back on. The views are clear and 360 degree and you see the waterfall both from the cable car ride and at the second stop (boardwalk). * Walking around Kuranda Village at the top (tourist shops, mostly, and some food/ice cream options). In Kuranda Village is the butterfly sanctuary which is small but very nice (maybe 20-30 minutes total). * Transfer to Rainforestation Nature Park for a 3 hour visit. This was the part that we definitely wouldn't repeat. It was crowded and touristy and somewhat contrived. As you'll see we did a bunch of other activities on this trip where we saw kangaroo, koala, crocodile and wallabies in the wild so the confined spaces here weren't our cup of tea. The aboriginal presentation was with an audience of like 300 people and the duck tour was on a caravan with 3 other duck boats all packed full so you felt like you were in Epcot Center on an attraction rather than out in nature. * Return to Cairns via the Kuranda Scenic Railroad - the reason this was a let-down is that the only views are on the gorge side of the train so if you don't have a window seat on that side of the train, it's largely just a hot and slow 90 minute train ride without much to see.

Quality of Experience
A little too much like a theme park than a nature experience
Food
Lunch at Rainforestation was called "BBQ buffet" but I don't think there was anything barbecued there. The food was average and fine -- we didn't come here for the food.
Guides, Drivers and Staff
Transport
It was a little confusing how the day would run -- we were met at the Skyrail station by a Tropic Wings tour guide who handed us our badges and an outline of the day but we were then on our own until meeting him again in Kuranda Village to transport us to Rainforestation. And then he appeared again to take us back to the train station. We were comingled in with other tour operators so it wasn't always clear if we were in the right place.
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 26, 2025

Dear David and family,
I am so glad you enjoyed your trip and thanks for the detailed feedback !
I am really glad you stayed 3 nights at KI and I actually copied and pasted your comments in an email to the owners of the lodge, they had mentioned to me what a lovely family I had sent them so reading your review will warm their hearts.

Thanks again for booking with us and please reach out any time we can help in the future !

Liz