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active 9 hours ago

Liz Neal

I have been involved in the travel industry since my first job out of college, working for hotels, travel companies and for the last 4 years in Springboard Vacations. I approach my customer's travel like I would like my own travel to be handled. I like to listen to what they expect from a trip and then offer suggestions to make their travel special. I love languages, I can speak English, Spanish and French fluently and I am now studying Italian :)

What places and activities do you specialize in?

"I specialize in creating customized itineraries throughout the South Pacific for singles, couples, families and small groups. I like to provide my customers with unique experiences in each country they visit. I enjoy helping my travelers create memories, more than just itineraries. "

How did you get involved in travel?

"I was fortunate to travel from a young age. The great experiences I had traveling with my parents made me want to be involved in traveling as an adult. I traveled with them, alone, with my husband and with my 4 children (now young adults). Now I travel frequently in the destinations I sell to be able to recommend places and experiences from a personal point of view. . I love the experience of understanding other cultures, speaking other languages, trying new foods....."

Please share a unique travel experience you will never forget.

"Flying over Sydney in a helicopter after having visited the wine country and hovering over the harbour because the pilot had to wait for clearance to land. He apologized profusely and I couldn't have been happier, I couldn't believe the view! In Kangaroo Island I had the most amazing picnic on a private farm while watching the kangaroos not farther than 70 feet from me !"

Tongariro National Park
10 Days in New Zealand - 5 Unique Itinerary Ideas

You can comfortably explore four to five different destinations with ten days in New Zealand. Spend up to two days in each city, including the "Big Little City" of Auckland, geothermal Rotorua, and scenic Wanaka. There are also several opportunities to discover settings from the Lord of the Rings films in Matamata, Tongariro National Park, and Wellington. The itineraries below cover the North and South Islands with ideas for every traveler—from family-friendly excursions to hardcore outdoor adventures.

Cairns Lagoon
Australia Highlights: Sydney, Cairns & the Outback - 7 Days

Spend a week in three of Australia's eventful regions—Sydney, Uluru, and Cairns. Go sightseeing in Sydney, from The Rocks to Bondi Beach, then adventure through the stunning Blue Mountains region. Next, get a taste of The Outback in Uluru, where spectacular colors change from sunrise to sunset over Ayers Rock. Then, travel to Cairns to experience the world-famous Great Barrier Reef and an exciting journey across the Kuranda Scenic Railway.

Recent trip reviews for Liz

Liz was wonderful. Fast and efficient making my trip fun!!
Australia | Jan 5 - Jan 15, 2023

Julie
Julie H.
San Jose, CA | Reviewed on Jan 22, 2023

Liz was wonderful. She booked me the most amazing tour in quick turnaround. I loved Australia and being able to see the different animals indigenous to the area was really neat for me. I loved sailing to the Great Barrier Reef, I could spend a whole week there. The sky tram and train rides were so much fun. I loved Sydney and the bustle of the town. The penguin parade at Phillip island was also a must see. My trip was packed full of adventure and fun. I will definitely use Kim Kim in the... read more

Liz was wonderful. She booked me the most amazing tour in quick turnaround. I loved Australia and being able to see the different animals indigenous to the area was really neat for me. I loved sailing to the Great Barrier Reef, I could spend a whole week there. The sky tram and train rides were so much fun. I loved Sydney and the bustle of the town. The penguin parade at Phillip island was also a must see. My trip was packed full of adventure and fun. I will definitely use Kim Kim in the future.

Hotel Review
Bay Village Tropical Retreat & Apartments
Cairns, QLD

Very neat space just outside of the city. Easy walking to the warf and night market. Birds and small animals are heard instead of cars and urban noise. The room was tidy and big for just one person. The fridge was nice for keeping my drinks cold. The restaurant was there and I had breakfast included which was very good. Including hot and cold foods.

Authenticity & Character
Great restaurant attached with authentic delicious food from Bali
Location
Away from everything, but not too far.
Staff
Very helpful with all questions
Cleanliness & Comfort
Homey feeling.
Activity Reviews
Sydney Guided Bike Tour - Shared Tour
Sydney

So fun. And not really too physically taxing. Great way to see the city and big sights. The rain was no fun, but we all laughed anyway!!

Quality of Experience
Personal attention and small group size.
Guides, Drivers and Staff
Staff was very helpful. Guide grew up there so he knew his stuff.
Transport
I walked to get there.
Sydney Opera House Tour
Sydney

Cool rich history of the project and udon. It was fantastic to see it all up close.

Quality of Experience
Learning about the iconic place
Guides, Drivers and Staff
Everyone I’ve met has been helpful.
Transport
I walked to this tour.
Full Day Blue Mountains Hike the World Heritage
Sydney

Amazing trip into the blue mountains. The worst part was the drive, but the guide gave us some interesting information. The hike was amazing and a bit strenuous but not too hard.

Quality of Experience
Lucy was good the hike was fantastic. And I just love the mountains.
Food
The restaurant was a neat place rich in its own history. The food was good and filling. Nice choice
Guides, Drivers and Staff
Guide was nice and explained a lot
Transport
Small group
Welcome to Cairns!
Cairns

My favorite city. But yes it’s hot!!

Quality of Experience
Small town. Lots to walk around and do
Guides, Drivers and Staff
Everyone I met was very nice
Transport
The airport driver included an extra tour of the town layout on the way to the hotel.
Full Day Marine World Outer Great Barrier Reef - to pontoon
Australia

Top ten best days I have ever had.

Quality of Experience
The crew was great. The places were beautiful. And everyone was nice and friendly.
Food
Good lunch on board.
Guides, Drivers and Staff
Friendly and nice.
Transport
The fist driver didn’t show up. I was worried I would miss the trip. But a new driver came after a few calls and I made it.
Morning River Drift Snorkeling
Cairns

Canceled due to too much rain flooding the river.

Full Day Kuranda Rail & Skyrail
Australia

This was sooooo amazing. Both methods of transport were fantastic.

Quality of Experience
Seeing the treetops of the forest. Seeing the underneath thought the train.
Guides, Drivers and Staff
No one specific. But everyone was nice and helpful.
Transport
Getting to the place.
Full Day Phillip Island Tour with "Penguins Plus" Viewing
Melbourne

Such a unique and special treasure of a day. Seeing the animals would have been more fun if it wasn’t sooo hot, but again Mother Nature wins.

Quality of Experience
The staff at the penguins were great
Guides, Drivers and Staff
Our small tour driver was very very nice. And knowledgeable.
Transport
Bumpy ride. But overall great
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 22, 2023

Hi Julie !
Thank you for your review. I am very happy that we could pull this trip together so fast!! And even more happy to hear how much you enjoyed it. I hope we can work together again so you can see more of Australia or even adventure into New Zealand, you would absolutely loooove New Zealand.

Until next time !
Liz
ps. keep sending me your day by day diaries, I enjoy every word of them !

The most memorable places were Rotarua., Hobb...
New Zealand | Dec 31 - Jan 11, 2023

J
John M.
United Kingdom | Reviewed on Jan 18, 2023

The most memorable places were Rotarua., Hobbiton, Queenstown and Wanaka. The hotels in Wellington, Queenstown and Christchurch were excellent. The Wellington hotel was outstanding. By contrast the hotels in Auckland and Rotarua were very poor indeed. Really not acceptable. The cultural evening in Rotarua however could not be bettered. read more

The most memorable places were Rotarua., Hobbiton, Queenstown and Wanaka. The hotels in Wellington, Queenstown and Christchurch were excellent. The Wellington hotel was outstanding. By contrast the hotels in Auckland and Rotarua were very poor indeed. Really not acceptable. The cultural evening in Rotarua however could not be bettered.

Hotel Reviews
Nesuto St. Martins Apartment Hotel
Auckland

The hotel lacked charm and comfort. It felt more like a cheap hostel. The rooms were not clean and were sparsely and awkwardly furnished. They also lacked natural light.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

The rooms were pocky and tatty. The breakfast was poor. The hotel staff were unhelpful eg I asked for advice as to where we might go to see thermal activity. There was no one at the desk who had actually visited any of the sites, so they gave me two leaflets but at least one of the places in the leaflets was closed. I was told that it was unlikely anyone would be there that day who could help. The lady I spoke to thought nothing of this. In the end. We want to the information centre which was excellent. At the very least the hotel could have recommended this.

Doubletree by Hilton Wellington
Wellington

This hotel was excellent in every way. It was stylish, comfortable and homely. The staff at the front desk were very welcoming and could not have been more helpful. It is one of the best hotels I’ve ever stayed in.

Copthorne Hotel & Apartments Queenstown Lakeview
Queenstown

This was a very comfortable and spacious hotel, in close proximity to the main town.

Distinction Wanaka Alpine Resort
Wanaka

An excellent hotel which was very well managed. The layout and provisions in the apartment itself could not be faulted. We felt very much at home and enjoyed eating in and making the most of the space.

Chateau on the Park - Christchurch, a DoubleTree by Hilton
Christchurch

A lovely hotel in a wonderful part of the city. Excellent breakfast.

Activity Reviews
Hobbiton Movie Set Tour
New Zealand

Great fun and well organised.

Welcome to Rotorua
Rotorua
Te Po Combo - 90 Minute Guided Tour & Evening Experience
Rotorua

A real highlight. Fantastic guide, great food and amazing show.

Skyline Gondola Ride
Queenstown (NZ)
Full-Day Milford Sound Bus Tour
Queenstown (NZ)

Well organised. Good guide. The place is unforgettable and well worth the drive.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 31, 2023

Hi John,
Thanks for the review. I'm glad you enjoyed the activities and most of the hotels. I wish you would have contacted us when you were not satisfied with the two hotels mentioned above, we could have upgraded to a different hotel, this would have been a higher expense, and although we were trying to fall within your budget, it might have been convenient to upgrade.

I enjoyed working with you and if we ever work with you again, I'll make sure to suggest and option of 4 star hotels instead of 3 for all destinations.

Have a wonderful rest of the year in beautiful UK.
Liz

Perfect trip!!
Australia | Dec 27 - Jan 7, 2023

Annie
Annie M.
Winston-Salem, NC | Reviewed on Jan 17, 2023

We went to five different places and everything from tours to accommodations was flawless. We had a wonderful time and I can’t say enough good things about Liz and KimKim. Thank you! read more

We went to five different places and everything from tours to accommodations was flawless. We had a wonderful time and I can’t say enough good things about Liz and KimKim. Thank you!

Hotel Review
Coco Mooloolaba
Mooloolaba

Amazing location, apartment and people. This was our favorite!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Barrier Reef & Coral Cays Boat Tour
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Hike the World Heritage
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Kuranda Rail & Skyrail
Port Douglas
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 18, 2023

Hi Annie,
Thanks for the lovely review and the wonderful pictures !!!! I love so many of them, looks like Charlotte had a good time petting roos and koalas ! I'm glad that you all enjoyed it so much.

I enjoyed working with such a nice family and hope to be able to arrange a wonderful adventure in New Zealand next !!!

Liz

Archer's Trip to New Zealand Dec 16, 2022 - Jan 1, 2023 (from Miami, FL)
New Zealand | Dec 18 - Jan 1, 2023

J
Jennifer A.
Doral, FL | Reviewed on Jan 09, 2023

Trip was fabulous. We so enjoyed the natural and cultural beauty of the country, both the North and South Island. The drivers, guides and activities made the trip so enriching and comprehensive.
All hotels were excellent. We slept so well with comfortable and top rate beds and accommodations, and we had great views in all the important places, with spectacular views of Mt. Cook and also Auckland and Queenstown. We enjoyed all activities, particularly the range of activities. ... read more

Trip was fabulous. We so enjoyed the natural and cultural beauty of the country, both the North and South Island. The drivers, guides and activities made the trip so enriching and comprehensive.
All hotels were excellent. We slept so well with comfortable and top rate beds and accommodations, and we had great views in all the important places, with spectacular views of Mt. Cook and also Auckland and Queenstown. We enjoyed all activities, particularly the range of activities. Special mention regarding Chuki, the Maori guide to the Tarawera crater, Craig, the guide to Milford, and Stu, the driver guide to Kaikoura. Top-rated activities were being in, hiking and spending Christmas at Mt. Cook National park, Tarawera crater walk, despite terrible weather (the only bad weather day), swim with the dolphins (too cold for Jennifer but John enjoyed being in the water while Jennifer enjoyed from the boat), jet ski safari, Earnslaw SSS steamboat and sheep demonstration outing and renting/riding e-bikes in Gibbston Valley to ride along the Arrow river gorge and the wineries. Work staff in many locations was notably affected - restaurants opened short hours and sometimes only on certain days - we discussed with the locals who explain the confluence of factors emerging from Covid that resulted in the labor shortage. Aukland airport hotel was the only downer of a hotel really - it was New Year's Even and the place was mediocre and the eating/drinking options were not open. The trip was aggressive at the beginning and a little unsure about a few details initially because we had to be on target for making the schedule early in the trip, but everything worked out well and we communicated with both Liz and the in country support agent Sharon to ask a few questions and sort out a few minor details. Many thanks to Liz for all her hard work on the trip to provide a very customized and comprehensive itinerary. New Zealand is a naturally beautiful country with hospitable people and good food and coffee. We look forward to a future trip to Australia as well. Cheers, Jennifer Archer

Hotel Reviews
M Social Auckland
Auckland

Staff were extremely helpful in Jennifer obtaining her backpack from the uber and in preparing the special take away breakfast in the morning. Room configuration and room design was a little strange with the shower open to view from the other parts of the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Rotorua
Rotorua
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rutherford Hotel Nelson
Nelson
Authenticity & Character
Location
Staff
Cleanliness & Comfort
It felt a little weird because we felt like one of only less than a handful of guests there and the restaurants and other parts of the hotel were not fully functional (probably due to the staffing shortage and the season). But is was a lovely top older hotel and had a washer and dryer which was much appreciated
Crowne Plaza Christchurch
Christchurch Central
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was small and only a single chair.
Hermitage Hotel
Mount Cook Village
Authenticity & Character
Location
Stellar view - one of the best in our lives
Staff
Cleanliness & Comfort
Gibbston Valley Lodge & Spa
Gibbston
Authenticity & Character
Location
Staff
The staff who were there were helpful and professional; there was clearly a staff shortgage as many of the operations were not opened or fully functional (e.g., dining capacity and other shop/restaurant venues) again due to staff shortages. Villas were top rate!
Cleanliness & Comfort
Sudima Auckland Airport
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Auckland to Rotorua visiting Hobbiton
Auckland

Driver to Hobbiton was extremely knowledgeable and dexterous driving and imparting so much history and Maori tradition/history of the area to us passengers.

Quality of Experience
Guides, Drivers and Staff
Transport
Tu Te Ra - Maori Cultural Dining Experience
Rotorua

An important experience to have to learn about Maori culture.

Quality of Experience
Food
Guides, Drivers and Staff
Did not care for the cheesy humor of the bus driver to the site
Transport
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Tested my comfort zones but a really cool experience. Weather was cold, windy and cloudy/foggy but still a really cool experience. A little scary but having 2 guides was so important. We felt accomplished at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Beaches, Bays & Seals Guided Kayaking Trip
New Zealand
Quality of Experience
We enjoyed the kayaking but perhaps could have seen more wildlife or gone further.
Guides, Drivers and Staff
Transport
Punting on the Avon
Christchurch
Quality of Experience
Guides, Drivers and Staff
N A
Full Day Kaikoura & Swim With Dolphins
Christchurch

Beautiful weather on whole trip except the day in Rotorua and spectacular for day in Kaikoura. The volume and acrobatics of the dusky dolphins was so interesting to watch! We saw them jump and 360s in unison of the whole pod which was really unique and cool. Saw an albatross or 2 as well. John really enjoyed the in water activity. Water too cold for Jennifer, but enjoyed watching the dolphins from the boat. as much from the boat. Also driver stopped to see some more fur seals. Learned about the sperm whales from the movie and demonstration boards at the whaling outfit.

Quality of Experience
Food
It was Christmas Eve which made it hard I think - we did not recieve the afternoon tea or the wine tasting. We did have the lunch with tea or coffee at Kaikoura cafe.
Guides, Drivers and Staff
Transport
Big Sky Stargazing Adventure
New Zealand

Was canceled due to the southern sky being obscured - although we noted that a good portion of the sky was clear. We should receive a refund for this activity.

Half Day Wilderness Safari - Jetboat
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Really unique experience and love seeing Mt. Aspiring National Park.
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

A must do activity in Queenstown.

Quality of Experience
Loved the sheep dog and sheep shearing experience particularly and the piano playing on the boatride back. Wish the sheep demonstration was longer.
Food
Guides, Drivers and Staff
Transport
Milford Mariner Overnight Cruise from Queenstown (2 days, 1 night)
Queenstown (NZ)

The bus driver tour guide Craig gave us a special drive to Milford informing us about the history, geology, flora and fauna the whole way and stopping at a few special places, including the historic locomotive in Kingston. We had a special bonding with the 2 other couples that shared the bus ride as well. stopped at wildlife sanctuaries to see the extremely endangered Takahe birds along with the Kea, Antipides parrot, and Kaka. Another beautiful day, it was special to see the bottlenose dolphin pod and all the beec-tree covered fiords and water cascades and glaciers along with Tutoko and Mr. Meiner and other famous peaks. From the plan ride home were were able to see the vastness of the entire Fiordland National Park.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 09, 2023

Hi Jennifer,
Thanks for the very comprehensive review !! I love it, it gives us good feedback as well as lots of information for other future clients. I love your attention to detail ! I was very happy to read you were able to see dolphins jumping because seeing wildlife was at the top of the list. I'm glad the dolphins got my message to jump when you were there... :)

I am also happy to have read that you might have made friends in the Milford Trip. That is always a highlight of my trips... read more

Hi Jennifer,
Thanks for the very comprehensive review !! I love it, it gives us good feedback as well as lots of information for other future clients. I love your attention to detail ! I was very happy to read you were able to see dolphins jumping because seeing wildlife was at the top of the list. I'm glad the dolphins got my message to jump when you were there... :)

I am also happy to have read that you might have made friends in the Milford Trip. That is always a highlight of my trips to meet other nice people and hopefully visit with them in the future.

I'll look into the Stargazing refund for bad weather.
Thanks again, I enjoyed our zoom meetings and It would be a pleasure for me to organize your trip to Australia in the near future.

Cheers
Liz

Our family of 5 (including 3 sons ages 19, 17...
Australia | Dec 18 - Jan 1, 2023

Jennifer
Jennifer H.
Brookline, MA | Reviewed on Jan 08, 2023

Our family of 5 (including 3 sons ages 19, 17, and 13) had a fabulous Australian vacation over Christmas and New Years! Liz was instrumental in the planning, ensuring that we got to see all of the sights, but not over-scheduled. Highlights included: watching evening migration of penguins on Philip Island in Melbourne, visiting Bruny Island and MONA in Tasmania, snorkeling the Great Barrier Reef in Port Douglas, and the Bridge Climb in Sydney. The trip culminated with taking in the fireworks... read more

Our family of 5 (including 3 sons ages 19, 17, and 13) had a fabulous Australian vacation over Christmas and New Years! Liz was instrumental in the planning, ensuring that we got to see all of the sights, but not over-scheduled. Highlights included: watching evening migration of penguins on Philip Island in Melbourne, visiting Bruny Island and MONA in Tasmania, snorkeling the Great Barrier Reef in Port Douglas, and the Bridge Climb in Sydney. The trip culminated with taking in the fireworks and ringing in the new year in Sydney harbor. We all agreed that we can’t wait to go back to experience more of the wonders of Australia. Thanks, Liz for planning such a memorable trip for us!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 09, 2023

Hi Jennifer, thanks so so much for the wonderful review. AND for sending the pictures I looked at each one of them and enjoyed seeing the smiling faces!! You all did great taking pictures of the animals ! I loved the one of the tassie devil and the Koala and the great ones also of Sydney in New Years and the dolphin jumping in the air !! Great pics for a memory book! I would be absolutely delighted to work with you again to discover more of Australia or even adventure into New Zealand!
Thanks again !
Liz

Christmas vacation to New Zealand
New Zealand | Jul 15 - Jul 23, 2022

J
Jean Y.
Los Angeles, CA | Reviewed on Jan 03, 2023

Our travel agent, Liz Neal, helped us plan an amazing family vacation to New Zealand. We traveled to three different cities on both islands. Every accommodation, driver, and tour she booked for us were excellent, on time, and exactly as described. We had originally planned to visit the North Island only, but Liz convinced us to go to Queenstown also, and was her advice ever spot on. We had some tours in mind before we went, but Liz suggested a few others that were fantastic. We can't wait to... read more

Our travel agent, Liz Neal, helped us plan an amazing family vacation to New Zealand. We traveled to three different cities on both islands. Every accommodation, driver, and tour she booked for us were excellent, on time, and exactly as described. We had originally planned to visit the North Island only, but Liz convinced us to go to Queenstown also, and was her advice ever spot on. We had some tours in mind before we went, but Liz suggested a few others that were fantastic. We can't wait to go back someday!

Hotel Reviews
Heritage Queenstown
Queenstown

Stunning view, spacious accommodation, but a little far from town.

Authenticity & Character
Location
a little inconvenient getting to and from city center
Staff
Cleanliness & Comfort
QT Auckland
Auckland

Great location, very clean, but has a very specific boutique hotel vibe that was more geared towards adults than families.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Auckland to Rotorua visiting Hobbiton
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Waimangu Valley Nature Walk & Lake Rotomahana Boat Cruise
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Glenorchy and Paradise Explorer
Queenstown (NZ)
Quality of Experience
Was expecting it to be more Lord of the Rings-based.
Guides, Drivers and Staff
Tour guide was very friendly.
Transport
Very windy roads that easily cause motion sickness
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Tour - 4 hours
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Whale & Dolphin Eco-Safari
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
90 Minute Weta Workshop Unleashed
Auckland
Quality of Experience
Guides, Drivers and Staff
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 03, 2023

Thank you very much for taking the time to give us feedback on your trip. I am very happy you enjoyed it so much and I would love to work with you on your next trip !! There is so much more to see!
Wish you and your family a wonderful 2023!
Liz

The absolute trip of a lifetime!
Australia | Dec 4 - Dec 21, 2022

C
Catherine c.
Fredericksburg, VA | Reviewed on Dec 23, 2022

The entire trip was just wonderful! It amazed us that each excursion was planned so far in advance and yet went off without a hitch. We were particularly impressed with the blue mountain guide, we learned so much. The other guide that was wonderful was our guide to the Daintree Rainforest. Greg was available to us all afternoon and there was no question that he could not answer. We loved the Sky rail to Kuranda and also the train back. The walking tour of Melbourne was terrific! We had one... read more

The entire trip was just wonderful! It amazed us that each excursion was planned so far in advance and yet went off without a hitch. We were particularly impressed with the blue mountain guide, we learned so much. The other guide that was wonderful was our guide to the Daintree Rainforest. Greg was available to us all afternoon and there was no question that he could not answer. We loved the Sky rail to Kuranda and also the train back. The walking tour of Melbourne was terrific! We had one excursion where the driver didn't show, but the kimkim team had us back on schedule within 2hours and that trip to Kuranda turned out to be one of the best. The fishing trip with an aboriginal native was a hoot and challenging. I wasn't able to catch anything with my spear. Having a light meal at his home was an honor.

Hotel Reviews
Villa San Michele
Port Douglas, QLD

We loved this place.

Authenticity & Character
Location
the tile floors, little kitchen and the balcony. Right one the main street of Port Douglas
Staff
Cleanliness & Comfort
PARKROYAL Darling Harbour, Sydney
Sydney

More than we expected!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Suites Gateway
Melbourne
Authenticity & Character
Location
Staff
The entire staff was very helpful
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney

What an amazingly place

Quality of Experience
Guides, Drivers and Staff
The guide was professional and knowledgeable.
Transport
Full Day Blue Mountains Deluxe Day
Sydney

Loved our guide, we learned so much

Quality of Experience
the guide made this so special
Food
the food was lovely and elegant
Guides, Drivers and Staff
same
Transport
same
Morning Lanes and Arcades Tour
Melbourne

This was a terrific tour

Quality of Experience
Guides, Drivers and Staff
Transport
we walked to this excursion
Full Day Phillip Island Tour & Penguin Plus Upgrade
Melbourne

Frankly, this was too far a trip for the short time we had in Melbourne. We should have planned something closer

Quality of Experience
Guides, Drivers and Staff
the driver needed more training, he made 3 wrong turns and was not very knowledgeable about the places we were going.
Transport
See above
Welcome to Port Douglas
Port Douglas

Our villa was amazing and Port Douglas is a delightful resort town.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay
Port Douglas

This was an amazing trip. I only wish we could have snorkeled longer

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aboriginal Fishing & Daintree Rainforest Tour
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Kuranda Rail Gold Class, Rainforestation & Skyrail
Australia

Loved both the Skyrail and the train. Gold class was worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Dec 24, 2022

Catherine,
thanks for the wonderful review !! I really had fun planning this trip with you !. And I would be more than happy to plan another one ! there is so much more to see in Australia, and don't forget New Zealand for another amazing trip.

Thanks for your feedback regarding the trip to Phillip Island. Yes, Its a bit long, we'll keep that in mind when we plan the next trip!!! :)

Hope you and your family have a wonderful holiday season and please reach out to us anytime!

Liz

Our 17 night trip to Australia went very smoo...
Australia | Dec 1 - Dec 18, 2022

D
Dennis M.
Atlantic Beach, FL | Reviewed on Dec 22, 2022

Our 17 night trip to Australia went very smoothly. We stayed in Sydney, Port Douglas, Adelaide, and stayed two nights while doing the drive of the Great Ocean Road. Then we spent four nights in Melbourne. Our travel specialist Liz put together a great itinerary that went very smoothly. We liked our hotels and we had no problems with our internal flights.

In Sydney we stayed at The Grace hotel which was excellent. It’s central location allowed us to walk to a lot of the attractions we... read more

Our 17 night trip to Australia went very smoothly. We stayed in Sydney, Port Douglas, Adelaide, and stayed two nights while doing the drive of the Great Ocean Road. Then we spent four nights in Melbourne. Our travel specialist Liz put together a great itinerary that went very smoothly. We liked our hotels and we had no problems with our internal flights.

In Sydney we stayed at The Grace hotel which was excellent. It’s central location allowed us to walk to a lot of the attractions we wanted to see. The staff was also very helpful and the room was fine. On our free day we took a ferry to Manly Beach. We caught the bus from there to the Spit bridge and then hiked the 10 km trail back to Manly beach that went along the water. It had spectacular views. That was one of the highlights of our time in Sydney.

Highlights included snorkeling on the Great Barrier Reef, Kangaroo Island (our guide Jo was excellent), and Phillip Island. It was topped off with a sunrise balloon ride over Melbourne which we highly recommend. I would also recommend seeing the Great Ocean Rd if you can. We stayed two nights between Adelaide and Melbourne. I think a third night would be good if you have the time.

Hotel Review
Adina Apartment Hotel Adelaide Treasury
Adelaide

This hotel is in a great location and the rooms are very big. The staff were very helpful. Our room had a full size washer and dryer behind a door in the bathroom. We would definitely stay there again.

Authenticity & Character
Hotel is located in an historic building
Location
easy walking distance to restaurants and market.
Staff
On check in the staff made sure we were happy with our room. They also gave great recommendations for restaurants.
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jan 17, 2023

Hello Dennis,
I'm glad to hear from you and to read you enjoyed the trip so much. It was very nice working with you and I hope to be able to help again in the future.

Happy holidays to you and your family!

Liz

Can’t choose just one place as they all were ...
Australia | Nov 18 - Dec 2, 2022

Cheryl
Cheryl B.
Hamer, SC | Reviewed on Dec 05, 2022

Can’t choose just one place as they all were amazing!! Liz really did a fantastic job guiding us through when choosing what I thought would be the most interesting places for us. When we had questions Liz would get back to us in a prompt time period. We never experienced any bad tour guides along with our pickups. They were prompt every time!!!

Liz went over expectations from me when planning. She watched my budget but also was able to provide us great entertainment and adventure! read more

Can’t choose just one place as they all were amazing!! Liz really did a fantastic job guiding us through when choosing what I thought would be the most interesting places for us. When we had questions Liz would get back to us in a prompt time period. We never experienced any bad tour guides along with our pickups. They were prompt every time!!!

Liz went over expectations from me when planning. She watched my budget but also was able to provide us great entertainment and adventure!

Hotel Reviews
Auckland City Hotel
Auckland

Very polite and helpful! Room clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Suites Queenstown
Queenstown

Very clean and great location. Great Mountain View.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bay Villas Resort
Port Douglas

Great, quiet place. Very clean and good location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel Sydney
Sydney

Great place and very nice and comfortable!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Museum entry and 1 Hour Highlights tour
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Hobbiton Express - Full Day
Auckland
Auckland Walking Tour
Auckland

Views were great and guide was great as well

Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

Food and sheep dog talk was great. Beautiful views on ride over on steamer.

Half-Day Macetown 4WD Tour
New Zealand

Our guide Mark was phenomenal! Everything we could have asked for in a 4Wheeling adventure!

Skyline Gondola Ride
Queenstown (NZ)

Beautiful!!

Welcome to Port Douglas
Port Douglas

Glad we didn’t choose to go to a big city. Port Douglas is perfect for a few days!

Full-Day Barrier Reef & Coral Cays Boat Tour
Port Douglas

Wow! Exactly as they tell you. Guides were very informative and helpful.

Day Trip to Kuranda Village & Rainforest Tour
Australia

Beautiful scenery and enjoyed seeing the local animals! After an entire day the only thing we weren’t sure of was the actual train ride back. It was slow.

Full Day Mossman Gorge Adventure Day
Australia

Amazing adventure! Especially in the rainforest. We could have stayed all day!!

Morning Panoramic Sydney Sights
Sydney
Sydney Opera House Tour
Sydney

A must see!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Dec 05, 2022

Dear Cheryl, Dara and Devon,
How happy it makes me read your review (plus the nice conversation we had today Cheryl),
I am very glad you enjoyed the trip so much and that the long standing relations we have with our suppliers resulted in an upgraded trip for the price of a regular one !!!

It was a pleasure working with you ! Happy holidays to you and your family !

Liz

Great experience start to finish!
Australia | Oct 25 - Nov 4, 2022

A
Anne S.
Palm Desert, CA | Reviewed on Nov 21, 2022

Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions. read more

Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 21, 2022

Hello Anne!!!
Thank you so much for your review ! I am very pleased that you all enjoyed the trip! It was so fun to work with all of you. I would do it again in a heartbeat so if I can help in the future, please don't hesitate to reach out.

Liz

Highly recommend & would use again
Australia | Aug 10 - Aug 31, 2022

L
Linda P.
Baltimore, MD | Reviewed on Nov 13, 2022

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that... read more

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that happen, and the hotels/excursions she booked us for the most part were all what we were looking for. Our biggest piece of constructive feedback is in regards to domestic flights, which we asked Liz to help us with--even though we packed light, we still had 1 month's worth of things with us for our multiple domestic flights, which meant we had to navigate baggage/carry on rules for a lot of regional airlines we had never flown before. We did not know to pack a small, hand-held scale which would have been very helpful, so we recommend that anyone flying domestic flights do so. We also would have just wanted to pay more ahead of time and have more baggage allowance, but we did not think ahead to request this so had to re-pack our bags a few times to avoid some exorbitant last-minute baggage fees. I guess the best way Liz and co. could have helped us with this is potentially giving us some insight into what the rules for baggage are roughly for each of the domestic airlines we were to use, or clarifying with us how many bags we intended to have before booking our tickets. But we certainly learned from this experience as well.

Hotel Reviews
Harbour Rocks Hotel Sydney MGallery
The Rocks, Sydney NSW

Love the location and the service, front desk was super helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silkari Lagoons Port Douglas
Port Douglas

Found the location to be a bit too far from the city center; having to rely on shuttles was difficult. Room was a bit musty. Did love the patio hot tub though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ovolo Laneways
Melbourne

Absolutely loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cumberland Lorne Resort
Lorne

Nice pool & work out room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Southern Ocean Villas
Port Campbell
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Robe House
Robe, SA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Atura Adelaide Airport
Adelaide Airport

So convenient that this was connected to the airport for our early am flight

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Browns Boutique Hotel
Queenstown

Good location, but felt uncomfortable wearing masks (owner made some comments about it) and the bathroom was difficult to keep dry (shower leaks around onto the floor in a large puddle)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rendezvous Hotel Sydney The Rocks
The Rocks
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island Tour & Penguin Plus Upgrade
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Guided Bike Tour - Shared Tour
Sydney

Really loved to see the city this way

Quality of Experience
Guides, Drivers and Staff
Transport
Climb the Harbor Bridge
Sydney

Consider doing a night time one instead for the view of the lights (we wish we would have done that)

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day
Sydney

Was nice to get out to the Blue Mountains but this excursion involved a lot of sitting in a car, spending a few short moments at the nature look out sites. We wouldn't do this again, and instead would find some way to do a small hike instead.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Port Douglas
Full-Day Barrier Reef & Coral Cays Boat Tour
Port Douglas

Really great, would do again

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mossman Gorge Adventure Day
Australia

Loved this, highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Yarra Valley Food, Wine and Wildlife Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Heli Cruise
Queenstown (NZ)

The helicopter company changed the type of tour we had and didn't tell us, but Liz and Southern World Tours were able to fix things for us to get our refund back. Other than that, the experience itself was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Jet-Boat Adventure & Funyak River Safari
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Dec 04, 2022

Dear Linda,
Thank you for your detailed and thoughtful review. I am thankful that you recognize the amount of work our team put in to make your trip a success ! We really appreciate your words and it was very nice to work with you and I would be happy to work with you both anytime !

Regarding the luggage allowance, I am sorry that I didn't point out that the ticket itself or when you go into the website to check in or put your personal information there is a place where the luggage... read more

Dear Linda,
Thank you for your detailed and thoughtful review. I am thankful that you recognize the amount of work our team put in to make your trip a success ! We really appreciate your words and it was very nice to work with you and I would be happy to work with you both anytime !

Regarding the luggage allowance, I am sorry that I didn't point out that the ticket itself or when you go into the website to check in or put your personal information there is a place where the luggage allowances are mentioned. But I will include a paragraph to that effect in the body of the final documents information we send out before the trip starts.

Wishing you and your families a wonderful holiday season.
Liz

Everything fell into place, plane and transp...
Australia | Oct 25 - Nov 4, 2022

Carl
Carl S.
Palm Desert, CA | Reviewed on Nov 05, 2022

Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ
read more

Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ

Hotel Review
Batman’s Hill on Collins
Melbourne, VIC
Authenticity & Character
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 08, 2022

Hello!!!
So glad you enjoyed your trip so far!!
Thank you so much for working with us. I also was in Uluru with rain and it is great to see the water falling ! Enjoy NZ
Liz

Loved our trip to Australia.
Australia | Oct 16 - Oct 23, 2022

D
Deanne D.
West Fargo, ND | Reviewed on Oct 31, 2022

Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.

I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.

My least... read more

Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.

I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.

My least favorite excursion was the Sydney Harbour Cruise. We couldn't really hear what the guide was saying since their sound system was muffled. The lunch provided was also not very good. I feel like there has to be a Harbour cruise that was better than this one.

Overall, we are very happy with our trip and I hope to return to Australia some day.

Hotel Reviews
Rydges Sydney Harbour
The Rocks

Hotel is in a great location but is an older hotel. It was a clean but smaller room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Sydney Airport Hotel
Mascot, Sydney, NSW

Perfect location for flying out the next day. Very clean and nice room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Afternoon City Tour
Sydney

Definitely saw the Sydney highlights and very informative on the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day
Sydney

This would receive 5 stars if the weather would have cooperated. The guide did an amazing job trying to find us a view. Unfortunately all we saw was a sheet of white fog. Also loved the stop at the farm where we were able to see the Australian animals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Harbour Discovery Luncheon Cruise
Sydney

Sound system was muffled so it was hard to hear anything the guide was saying. Food was also very poor.

Quality of Experience
Food
Better tasting
Guides, Drivers and Staff
Full Day Outer Great Barrier Reef Cruise
Australia

Everything was amazing on this trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Daintree Rainforest Tour & 4WD Adventure
Cairns

Guide was knowledgeable and informative. However, the sound system in the bus muffled his voice so sometimes it was hard to hear him while in the bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 08, 2022

Hi Deanne!
So glad you enjoyed the trip. Sorry I couldn't order perfect weather for the Blue Mountains, so yes, you'll just have to return to see them a sunny day :)

I will pass along the comment you made about the muffled commentary in the boat. I don't like when I'm on the plane and I hear the pilot mumbling something... I'm sure it was the same there ! I'll pass it along and hopefully they fix their sound system.

liz

Saw Sydney Opera House, Snorkeled on the Great Barrier Reef, Rode a Camel in the Outback
Australia | Sep 30 - Oct 7, 2022

Jeanne
Jeanne D.
Springboro, OH | Reviewed on Oct 19, 2022

Had a great time in Australia and Kim did a great job.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Oct 20, 2022

Hello Jeanne,
Thanks for your 5 star review. It was so much fun to work with you and make this trip happen. I would work with you again anytime !! So keep us in mind the next time!!

Cheers
liz

We had an amazing time in Fiji, Liz really ma...
Fiji | Sep 5 - Sep 14, 2022

Brandi
Brandi K.
Casas Adobes, AZ | Reviewed on Sep 21, 2022

We had an amazing time in Fiji, Liz really made the itinerary smooth and no-fuss. It felt very effortless to travel from each destination to the next so we were able to enjoy the trip stress-free. Thank you for planning an amazing trip for us, we are already excited to go back to Fiji! read more

We had an amazing time in Fiji, Liz really made the itinerary smooth and no-fuss. It felt very effortless to travel from each destination to the next so we were able to enjoy the trip stress-free. Thank you for planning an amazing trip for us, we are already excited to go back to Fiji!

Hotel Reviews
Matamanoa Island Resort
Mamanuca Islands, Nadi

This was my favorite hotel from our Fiji trip. The staff was amazing, everyone was so kind and went the extra mile to make us feel welcome. They got to know us by name and even remembered our preferences. We felt so sad to leave! The view of the beach was amazing, we spent every morning snorkeling. The reef is immediately accessible and visible, just 20-30 feet away from the shore. The feel of the hotel is extremely relaxing. There is one restaurant but the food is excellent, I never felt tired of the options because the menu changed everyday.

Authenticity & Character
The staff is so friendly! They take the time to learn your names and chat with you everyday.
Location
The island feels remote and private. It’s a quiet and relaxing location.
Staff
Enoke, Kevin, Bai, Naomi, Aquila, and so many others were all so special. They are extremely kind and friendly.
Cleanliness & Comfort
Very clean, our room was spotless.
The Palms Denarau Fiji
Nadi

A good transit hotel, extremely close to the marina.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Outrigger Fiji Beach Resort
Sigatoka

As honeymooners, this resort was not ideal for us because it caters to families with children, but nonetheless the quality of our stay here was excellent. There’s plenty to do, the staff is excellent, and the Sundowner restaurant in particular has great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Waterfall Tour
Fiji

We really enjoyed our first outing on our trip to Fiji! Our guide, Esther was so personable and kind. It felt like hanging out with a good friend. She was enthusiastic showing us around the village. Once we got there, we partook in a lava ceremony, then we did a horse ride to the waterfall. The trail was beautiful and we were able to swim in the waterfall for a bit. Esther personally made us lunch, it was so sweet of her! We really enjoyed this trip.

Quality of Experience
Guides, Drivers and Staff
Esther was amazing!
Transport
Tivua Island Day Cruise
Fiji

This cruise was so much fun! The crew was so talented and entertaining the entire time. They were high energy and very friendly. We arrived at Tivua and had our own little cabana to relax in, clear waters, and access to an open bar and snorkeling gear. My husband and I learned our first scuba diving lesson and it was amazing to experience the reef for the first time here. Highly recommend this cruise!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise
Fiji

The cruise and the crew were amazing, but the experience was a bit of a zoo. It was crowded on the deck and many of the people aboard were very loud and rowdy (not the crew, only the guests.) it wasn’t relaxing and hard to enjoy because of this. It was hard to enjoy the sunset because of how crowded the deck was. I didn’t like the dinner that was served, it was buffet food.

Quality of Experience
Food
I wish the cruise wasn’t so crowded. I didn’t enjoy the buffet food. It wasn’t a relaxing experience.
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Oct 05, 2022

Dear Brandi and Andrew,
thank you for your very thoughtful and complete review !!!! I am so glad you guys liked it all (except the crowded boat tour... ) Sounds like you will have good memories and even maybe made some friends !! Thank you also for the pictures, I enjoyed so much seeing your happy faces!!

It was very nice to work with you both and I would love to organize any other trip for you. You are both amazing !

Cheers
Liz

Great trip to Australia
Australia | Aug 7 - Aug 21, 2022

S
Stephen W.
Brighton, MA | Reviewed on Aug 31, 2022

My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for... read more

My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for other sights to see or places to eat. Particular highlights among the many things Liz arranged for us were the Aboriginal Fishing (crab hunting) on the mudflats north of Palm Cove and the Scenic Rim tour outside of Brisbane. Liz suggested and arranged for both of those, neither of which we would have thought of on our own. Working with Liz made everything quite easy on our end - the lodging was excellent, our rides to and from airports or activities were always right on time and very comfortable, and the planned activities themselves were always enjoyable. It was a great mix of big highlights we discussed with Liz with lesser known things that she suggested. She also worked well with us to make a great trip within our budget on relatively short notice (only a couple months) during a busy travel period.

Hotel Reviews
Spicers Balfour Hotel
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pier One Sydney Harbour, Marriott Autograph Collection
Dawes Point
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reef House Palm Cove
Palm Cove

Great adults only hotel in Palm Cove with lovely rooms, lots of pools, fun activities (yoga, cocktail classes, etc.) included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Byron
Suffolk Park

Beautiful hotel a little outside of downtown Byron with kitchenettes and a combo washer dryer. Really great place to relax by the pool, on the covered room patios, or the nearby beach, or in the beautiful forest on the grounds.

Authenticity & Character
Location
Beautiful hotel with lots of boardwalks through lush trees and plants.
Staff
Cleanliness & Comfort
Activity Reviews
Blue Mountains Deluxe Day
Sydney
Food
Guides, Drivers and Staff
Transport
Full-Day Aussie Outback Private Tour
Brisbane

Eco Tours Queensland was excellent. The scenic rim tour was beautiful with a great mix of sights, hiking opportunities, or beautiful drives. This is the kind of thing that would be very very difficult to do on your own given the back roads required to get to the best spots, but we had a lovely time with everything.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Aug 31, 2022

Oh my goodness you guys !! thank you so much for your kind words. You were delightful to work with! I am so glad you enjoyed this trip so much !! Hopefully we can work together again in a future trip ! Wishing you lots of happiness !!

Liz

Liz helped us plan an amazing 1 month trip to...
Australia | Jul 7 - Jul 25, 2022

M
Mark P.
Hendersonville, NC | Reviewed on Jul 27, 2022

Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too! read more

Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too!

Hotel Reviews
PARKROYAL Darling Harbour, Sydney
Sydney

Excellent property and perfect location for seeing all of Sydney’s wonders. Great breakfast and coffee each morning with very attentive service staff both in the restaurant and the front desk. Highly recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns

Good property in an excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garden Court Suites & Apartments
Queenstown

Modest apartment style accommodation that was very clean and in an excellent location with views of the “Remarkables” from the property. Front office was most kind and managed by a dear woman from Ireland.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
InterContinental Fiji Golf Resort & Spa, an IHG Hotel
Natadola, Fiji

A true 5 star property with staff, views and food to match. All needs are immediately attended to with your happiness and comfort always in mind when dealing with the property staff. The food and beverage manager, Freddie, was everywhere and was always making sure that every meal and drink was served to perfection. Highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning Panoramic Sydney Sights
Sydney

Nice overview of the city ti get an overall feel of the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney

Great, insider primer on the Opera House that really helps to understand the significance of the building. Highly recommend instead of just relying on a tour book.

Quality of Experience
Guides, Drivers and Staff
Full Day Blue Mountains Deluxe Day
Sydney

Excellent day trip with incredible scenery. Visited the “3 Sisters”, the Australian “Grand Canyon, Bridal Falls (for a hike.) Sunset champagne toast before heading back.

Quality of Experience
Food
Just a pick nick lunch, but was perfect for hiking.
Guides, Drivers and Staff
Transport
Tali Wiru Dinner
Uluru

Incredible cocktails and dinner overlooking Ayers Rock at sunset. Will definitely be a once in a lifetime experience. Highly recommend. Also recommend the “field of 50,000 lights” afterwards. Amazing beauty in the middle of a desert.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Highlights
Uluru

Would highly recommend this visit deeply moving, beautiful work of nature. Don’t miss this if traveling to Australia!

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Field of Light Star Pass
Uluru

Don’t miss this beautiful work if art in the desert!! The beauty, scale and surroundings will delight all your senses.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Fiji !
Fiji

Intercontinental Hotel was amazing as was the day River Safari to visit a local village and its warm and friendly people. Highly recommend the river trip to get a feel for the “real” Fiji.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Cairns!
Cairns

Beautiful tropical town which is a launch point for a day trip to the Great Barrier Reef! Si different than Sydney and Melbourne and gives a totally different perspective to tue diversity of Australia.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Marine World Outer Great Barrier Reef
Cairns

A must do while in Cairns to see one of the natural wonders of the world. Fun boat ride to and from with good food, snorkeling and amazing sea life all around. Highly recommended.

Quality of Experience
Food
Buffet, but was good for what it was. Had to service the many people on the cruise, so it was a bit crowded on the platform.
Guides, Drivers and Staff
Transport
Full Day Outback Tasting Adventures
Port Douglas

Great experience to get to see another side of Australia. The “Tablelands” wee beautiful and rich with agriculture and the tastings were all well prepared and served with a wide variety of Australian cuisine. A great experience to see the true diversity of Australia.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Macetown 4WD Tour
New Zealand

Great four wheeler fun crisscrossing several rivers to get ti the location. Learned much about the development of NZ through the lens of the gold rush that helped settle the area. Panned for gold which was great fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Gondola Ride
Queenstown (NZ)

Easy on and off and would highly recommend to get incredible views of the “Remarkables” as well as the lakes and surrounding areas.

Quality of Experience
Boutique Wine Tour - Half Day
Queenstown (NZ)

Total fun way to spend a day! Saw beautiful scenery and sampled great regional wines. Had a delightful lunch along the way. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

Wonderful way to spend a day! Delightful trip over on an authentic 1912 steamship with incredible scenery along the way. Gourmet lunch featuring local grilled meats and vegetables, served in a beautiful environment overlooking the water. Sheep dog exhibition after lunch was beautiful to watch and learn. Tour of the farm and interaction with the animals in a beautiful setting was a great way to end the day before heading back over to the town on the ship. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jul 27, 2022

Dear Mark and Lou,
Thank you so much for taking the time to give us such a detailed review ! I am very glad you enjoyed your trip and it was truly special to have met you, we don't always get to meet our clients in person and I considered myself lucky to have had that opportunity on your way back from the trip.

I sincerely hope our paths cross again and we would all be very happy to assist any time in the future.

I can't say enough about my local specialist,...
Australia | May 21 - May 31, 2022

K
Kelly P.
Wilkinsburg, PA | Reviewed on Jun 07, 2022

I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with... read more

I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with her on another trip in the future!

Hotel Reviews
The Reef Retreat
Palm Cove, QLD

Loved the Reef Retreat. Great location and loved the atmosphere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Suites Gateway
Melbourne

We were luck to have a corner room with all windows where we could see the River Walk. In the evening beautiful to look at. Only disadvantage was you can hear some of the street noise.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Sydney Surry Hills
Surry Hills, NSW
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Silverswift Cruise - Snorkel Great Barrier Reef
Australia

Well run and very organized. Staff was lovely.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jun 07, 2022

Dear Kelly and family,
Thank you so much for your kind words. It was such a pleasure to work with you and I am so sorry that the airlines had to give you such a tough time but very happy we were able to team-tag between our offices here and in Australia so all would be perfect when you landed.

I would love to be able to plan another trip with you so let me know when the family is ready for New Zealand :)

Liz

Liz planned a perfect getaway
Australia | Apr 28 - May 7, 2022

Juel
Juel B.
Hong Kong SAR China | Reviewed on May 15, 2022

Liz planned a perfect getaway, taking in consideration our timetable and price range. She also encouraged us to try new things like the Sidney Bridgeclimb and River Drift Snorkeling, we're grateful we did it. We'll reach out to Liz again for our next Australian adventure.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on May 16, 2022

Thank you Juel ! I am so glad you and Heather enjoyed Australia as much as we all do !!
I will be glad to help with your next Australian adventure. I really enjoyed working with you.
Liz

Australia, a mix of nature and modernity
Australia | Apr 11 - Apr 22, 2022

Christine
Christine M.
Thailand | Reviewed on May 08, 2022

Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but... read more

Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but also because it was a “mass “ activity (more than 100 people in the boat). Our best memories will be the biking in Sydney, the magnificent blue mountains, we did by ourselves a walking day starting in Bondy beach and it was great !, in Cairns, we visited the beautiful tropical gardens, and finally in Melbourne, we loved the arcades walk with the guide (despite the rain) and the trip to Philip Island (it was so fantastic to see penguins and wallabies in their natural environment!). Australia was full of surprises even for people like us who live in an exotic country (Thailand) : seeing cacatoès, ibis, perrots and giant bats in the middle of a big city is really unusual ! We loved this mix of nature and modernity.

Hotel Review
PARKROYAL Darling Harbour, Sydney
Sydney

good location close to Darling harbor and only 30 minutes walking to the Sydney opera. Comfort and very good breakfast.

Authenticity & Character
Unfortunately the hotel is stuck between a road bridge and a massive hotel so the view is really bad
Location
Close to public transportation and Sydney places to visit
Staff
Cleanliness & Comfort
Activity Review
Full Day Blue Mountains Deluxe Day
Sydney

Very difficult to choose the best activity: blue mountains is finally our choice because of the stop to the farm so we could see koala, wallaby and kangaroo very close and then the fantastic views and water falls! It was a perfect day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on May 08, 2022

Dear Christine,
It was a pleasure to work with you also!! I'm very glad you enjoyed the trip and we hope to hear from you when you plan your next adventure !!
Liz