Kimkim Trip Reviews for Australia
Vickie was very kind, patient, helpful and r...
Feb 16 - Mar 9, 2023
Vickie was very kind, patient, helpful and responsive. She catered to our requests regarding accommodations and physical activity levels during excursions very well. Other members of the agency were responsive and helpful when Vickie was unavailable. During our trip we had an activity cancelled that caused disruption with our hotel accommodation and Vickie corrected it quickly within 24 hours.
The New Zealand Touring app was a helpful tool but sometimes contained typos, omissions, or... read more
Australia and New Zealand: A wonderful family trip
Jun 28 - Jul 31, 2022
Our trip coordinator, Liz Neal (Springboard Vacations), who we connected to through the KimKim website is OUTSTANDING!!!
- spent considerable time with us planning the trip, making changes, and building an itinerary just for us
- very perceptive and creative in suggesting activities that dovetailed with the family's interests
- excellent ideas and recommendations, both on and off the beaten path
- very knowledgeable
- great communication, very responsive
- very easy to work with
-... read more
Dear Sharon, Meir, Remi and Daniel,
Thank you thank you thank you for the wonderful review!!!
You guys were amazing !! I really enjoyed all our conversations and I am happy the trip was so enjoyable for all of you. Even more, I am so happy our paths will cross again in San Diego thanks to our kids. It will be great to see you again!!!
Best ever trip to Tasmania!
Feb 19 - Mar 3, 2023
I don't really know where to start! We had an amazing time, thanks to Ruth. Our accommodation was always in the best locations for activities and tours that had been booked for us. It was always interesting and elegant with wonderful staff. We were treated like royalty everywhere we stayed.
We thought that we had the perfect balance between activity and leisure. The tours were fun and only as active as you wanted to make them,the tour guides were passionate about their work and were keen... read more
I really enjoyed working with Annette who was all up for trying some different things! I am excited to be now working on your next 2 trips!
A flawless month Down Under.
Feb 1 - Mar 1, 2023
Liz Neal at Springboard Vacations worked closely with us over several months to help us select the schedule, locations and tours we preferred. She promised that everything would be of the best quality and on time. That is exactly what we got. Over a twenty-eight day trip we had about thirty-five different pre-arranged events (flights, tours, hotels, etc). Every one was right on time and as described.
Dear Stephen and Donna !!
Thank you so very much for your kind review. I am truly happy that you were able to experience 28 days in this amazing destination!!! It was a pleasure to work with you and I hope you take me up on the offer of traveling to New Zealand !!!!
Thank you again for trusting your trip to us.
I will make sure that all the people involved to make this a success gets your comments !!
Gary did an amazing job planning and organizi...
Feb 14 - Mar 2, 2023
Gary did an amazing job planning and organizing our trip!!!
We got where we wanted to go, we saw what we wanted to see, logistics were perfect- actually amazingly so, locations of accommodations were unbeatable, and the timing sequencing of our itinerary was excellent!!!! read more
Thank you for your kind and fair review. It will help us to make improvements in future trips. I just want to address a few things. The hotels Desert Palms in Alice Springs and Clarion Suites in Melbourne were added to stay within your budget requirements, however I am a little surprised that you only rated them at 2 out of 5. Please message me through our usual message system to expand on your thoughts about these. It sounds like we should perhaps avoid using these in future. I... read more
Great last minute help and service
Jan 24 - Feb 4, 2023
I really appreciated Gary because he listened to what I was asking for in terms of hotels to stay and the types of experiences that I was interested. in””His work was somewhat stressful because I only had a few weeks before departure to plan the trip and the planning time included Christmas in between those weeks so I really appreciate his stepping up to the plate so quickly. I also learned myself that when I use Kim Kim in the future, I need to really look in detail at the options that they... read more
Everything was seamless and easy. It made our trip stress-free.
Feb 4 - Feb 12, 2023
Gary put together a fantastic itinerary that allowed us to see a lot of things in very little time. Having someone figure out transportation, accommodations, and activities was extremely helpful and saved us a lot of hassle. read more
Liz was wonderful. Fast and efficient making my trip fun!!
Jan 5 - Jan 15, 2023
Liz was wonderful. She booked me the most amazing tour in quick turnaround. I loved Australia and being able to see the different animals indigenous to the area was really neat for me. I loved sailing to the Great Barrier Reef, I could spend a whole week there. The sky tram and train rides were so much fun. I loved Sydney and the bustle of the town. The penguin parade at Phillip island was also a must see. My trip was packed full of adventure and fun. I will definitely use Kim Kim in the... read more
Hi Julie !
Thank you for your review. I am very happy that we could pull this trip together so fast!! And even more happy to hear how much you enjoyed it. I hope we can work together again so you can see more of Australia or even adventure into New Zealand, you would absolutely loooove New Zealand.
Until next time !
ps. keep sending me your day by day diaries, I enjoy every word of them !
Dec 27 - Jan 7, 2023
We went to five different places and everything from tours to accommodations was flawless. We had a wonderful time and I can’t say enough good things about Liz and KimKim. Thank you! read more
Thanks for the lovely review and the wonderful pictures !!!! I love so many of them, looks like Charlotte had a good time petting roos and koalas ! I'm glad that you all enjoyed it so much.
I enjoyed working with such a nice family and hope to be able to arrange a wonderful adventure in New Zealand next !!!
6 days Sydney->Cairns->bristane->Sydney
Jan 5 - Jan 10, 2023
Gary, our tour agent planned for us a very good 6-day trip in Australia. We went to most of places we wanted to be. And we're very satisfied with his arrangements. The fact that we couldn't make local phone calls made things difficulty but when there're changes during the trip Gary responded very fast to meet our requirements through other communication channel he could find.
We were arranged in Palm Cove for 3 nights. That is a beautiful place. But the hotel (Alassio) is horrible. We... read more
Thank you for your kind and constructive feedback. I too was disappointed with the service at Alassio Palm Cove and rest assured we will never use them again.
Apologies for the lack of transfer at Sydney Airport. I was not aware that the free Sydney Airport shuttle stops operating after 8.50pm. That is duly noted for all future trips.
Yes, we will certainly arrange that refund for you once we have finalized payments to all suppliers, so that we can calculate the difference.
I am very glad you had a great trip despite the several hiccups that arose.
Our family of 5 (including 3 sons ages 19, 17...
Dec 18 - Jan 1, 2023
Our family of 5 (including 3 sons ages 19, 17, and 13) had a fabulous Australian vacation over Christmas and New Years! Liz was instrumental in the planning, ensuring that we got to see all of the sights, but not over-scheduled. Highlights included: watching evening migration of penguins on Philip Island in Melbourne, visiting Bruny Island and MONA in Tasmania, snorkeling the Great Barrier Reef in Port Douglas, and the Bridge Climb in Sydney. The trip culminated with taking in the fireworks... read more
Hi Jennifer, thanks so so much for the wonderful review. AND for sending the pictures I looked at each one of them and enjoyed seeing the smiling faces!! You all did great taking pictures of the animals ! I loved the one of the tassie devil and the Koala and the great ones also of Sydney in New Years and the dolphin jumping in the air !! Great pics for a memory book! I would be absolutely delighted to work with you again to discover more of Australia or even adventure into New Zealand!
Thanks again !
The absolute trip of a lifetime!
Dec 4 - Dec 21, 2022
The entire trip was just wonderful! It amazed us that each excursion was planned so far in advance and yet went off without a hitch. We were particularly impressed with the blue mountain guide, we learned so much. The other guide that was wonderful was our guide to the Daintree Rainforest. Greg was available to us all afternoon and there was no question that he could not answer. We loved the Sky rail to Kuranda and also the train back. The walking tour of Melbourne was terrific! We had one... read more
thanks for the wonderful review !! I really had fun planning this trip with you !. And I would be more than happy to plan another one ! there is so much more to see in Australia, and don't forget New Zealand for another amazing trip.
Thanks for your feedback regarding the trip to Phillip Island. Yes, Its a bit long, we'll keep that in mind when we plan the next trip!!! :)
Hope you and your family have a wonderful holiday season and please reach out to us anytime!
Our 17 night trip to Australia went very smoo...
Dec 1 - Dec 18, 2022
Our 17 night trip to Australia went very smoothly. We stayed in Sydney, Port Douglas, Adelaide, and stayed two nights while doing the drive of the Great Ocean Road. Then we spent four nights in Melbourne. Our travel specialist Liz put together a great itinerary that went very smoothly. We liked our hotels and we had no problems with our internal flights.
In Sydney we stayed at The Grace hotel which was excellent. It’s central location allowed us to walk to a lot of the attractions we... read more
I'm glad to hear from you and to read you enjoyed the trip so much. It was very nice working with you and I hope to be able to help again in the future.
Happy holidays to you and your family!
Can’t choose just one place as they all were ...
Nov 18 - Dec 2, 2022
Can’t choose just one place as they all were amazing!! Liz really did a fantastic job guiding us through when choosing what I thought would be the most interesting places for us. When we had questions Liz would get back to us in a prompt time period. We never experienced any bad tour guides along with our pickups. They were prompt every time!!!
Liz went over expectations from me when planning. She watched my budget but also was able to provide us great entertainment and adventure! read more
Dear Cheryl, Dara and Devon,
How happy it makes me read your review (plus the nice conversation we had today Cheryl),
I am very glad you enjoyed the trip so much and that the long standing relations we have with our suppliers resulted in an upgraded trip for the price of a regular one !!!
It was a pleasure working with you ! Happy holidays to you and your family !
Great experience start to finish!
Oct 25 - Nov 4, 2022
Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions. read more
Thank you so much for your review ! I am very pleased that you all enjoyed the trip! It was so fun to work with all of you. I would do it again in a heartbeat so if I can help in the future, please don't hesitate to reach out.
Highly recommend & would use again
Aug 10 - Aug 31, 2022
My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that... read more
Thank you for your detailed and thoughtful review. I am thankful that you recognize the amount of work our team put in to make your trip a success ! We really appreciate your words and it was very nice to work with you and I would be happy to work with you both anytime !
Regarding the luggage allowance, I am sorry that I didn't point out that the ticket itself or when you go into the website to check in or put your personal information there is a place where the luggage... read more
Family fun (10 and 14) in Sydney
Oct 31 - Nov 6, 2022
Our family (two kids, 10 and 14) had a great time in Sydney and really appreciate the opportunity to set it up in advance. Ruth was very accommodating in building and changing our trip plans and made sure we were well prepared before leaving.
We really enjoyed touring the city by foot, boat and bike, including the Bonza bike tour. We stayed in a short-stay apartment in Nesuto Woolloomoolloo, which was a great quiet launching point for the Royal Botanic Garden, Harris Farm Market and... read more
I really enjoyed working with you on your trip and am so pleased that you really enjoyed your trip! I love to customize trips to suit each set of travelers and share things I think they will particularly enjoy.
Hopefully you will get back soon to see other parts of Australia or New Zealand!
Everything fell into place, plane and transp...
Oct 25 - Nov 4, 2022
Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ
So glad you enjoyed your trip so far!!
Thank you so much for working with us. I also was in Uluru with rain and it is great to see the water falling ! Enjoy NZ
Loved our trip to Australia.
Oct 16 - Oct 23, 2022
Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.
I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.
My least... read more
So glad you enjoyed the trip. Sorry I couldn't order perfect weather for the Blue Mountains, so yes, you'll just have to return to see them a sunny day :)
I will pass along the comment you made about the muffled commentary in the boat. I don't like when I'm on the plane and I hear the pilot mumbling something... I'm sure it was the same there ! I'll pass it along and hopefully they fix their sound system.
Gary was very helpful to us during the trip
Oct 19 - Oct 26, 2022
Gary was very helpful to us during the trip read more
Amazing vacation planned by Lisa and team. Thank you Kimkim!
Dec 24 - Jan 1, 2020
Me and my husband chose kimkim to plan our perfect honeymoon to Australia and the itenary provided by Lisa exceeded our expectations. She listened to our ideas, interests and incorporated each and every detail into our trip. We were there in Australia for 9 days and visited Sydney, Melbourne and Cairns. The multitude of experiences we had in such a short time wouldn't have been possible without the perfect planning done by Lisa and team. All the accomodations and activities booked by them... read more
Saw Sydney Opera House, Snorkeled on the Great Barrier Reef, Rode a Camel in the Outback
Sep 30 - Oct 7, 2022
Had a great time in Australia and Kim did a great job.
Thanks for your 5 star review. It was so much fun to work with you and make this trip happen. I would work with you again anytime !! So keep us in mind the next time!!
Aug 16 - Sep 14, 2022
Kimkim's associates in Australia, first Jasmine and later Hugh, helped us plan a wonderful 30-day vacation in Australia. Jasmine worked up a candidate itinerary and we worked with it, tweaked it, and fine-tuned it for several months -- way back in late 2019 and early 2020 for travel in August and September of 2020. But then COVID happened. We tried again in 2021, but Australia still had not opened up to tourism and didn't open up until 2022. We picked it up again early this year (Jasmine had... read more
Great trip to Australia
Aug 7 - Aug 21, 2022
My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for... read more
Oh my goodness you guys !! thank you so much for your kind words. You were delightful to work with! I am so glad you enjoyed this trip so much !! Hopefully we can work together again in a future trip ! Wishing you lots of happiness !!
Liz helped us plan an amazing 1 month trip to...
Jul 7 - Jul 25, 2022
Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too! read more
Dear Mark and Lou,
Thank you so much for taking the time to give us such a detailed review ! I am very glad you enjoyed your trip and it was truly special to have met you, we don't always get to meet our clients in person and I considered myself lucky to have had that opportunity on your way back from the trip.
I sincerely hope our paths cross again and we would all be very happy to assist any time in the future.
Not so much
Jun 21 - Jun 26, 2022
I first contacted kimkim re a preset 3 day itinerary they advertised for Uluru. When I mentioned we were also going to Perth/WA she offered to book that part of the trip as well. Ruth turned out to be in California at the time. I thought that would work out as I am east coast US and doing these things at night EST can pair well working with someone in an earlier timezone. However, she was working with her Sydney office, who was in turn working with people in Perth. This ended up being a... read more
This was a very last minute booking shortly after borders opened post COVID and during school holidays and so Perth was very full.
Andria had some more unusual request such as a friend who had recommended that they visit the Pinnacles near Cerventes (not a place we normally send Americans) but which she asked for this to be included. We had initially suggested going south to the Margaret River region but after she cut her stay shorter we had to look at other options for her.
She was... read more
I can't say enough about my local specialist,...
May 21 - May 31, 2022
I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with... read more
Dear Kelly and family,
Thank you so much for your kind words. It was such a pleasure to work with you and I am so sorry that the airlines had to give you such a tough time but very happy we were able to team-tag between our offices here and in Australia so all would be perfect when you landed.
I would love to be able to plan another trip with you so let me know when the family is ready for New Zealand :)
Liz planned a perfect getaway
Apr 28 - May 7, 2022
Liz planned a perfect getaway, taking in consideration our timetable and price range. She also encouraged us to try new things like the Sidney Bridgeclimb and River Drift Snorkeling, we're grateful we did it. We'll reach out to Liz again for our next Australian adventure.
Thank you Juel ! I am so glad you and Heather enjoyed Australia as much as we all do !!
I will be glad to help with your next Australian adventure. I really enjoyed working with you.
Australia, a mix of nature and modernity
Apr 11 - Apr 22, 2022
Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but... read more
It was a pleasure to work with you also!! I'm very glad you enjoyed the trip and we hope to hear from you when you plan your next adventure !!
Two weeks in east Australia by Judie Yamamoto...
Feb 25 - Mar 8, 2020
Two weeks in east Australia by Judie Yamamoto and Charley Mullally
Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to... read more
Hi Charles & Judie,
Thank you for the review and I am so happy to hear that you both enjoyed your trip to Australia. I'm really happy to hear you enjoyed the overall experience and I will be sure to pass on the feedback to Juliet in Melbourne.
I appreciate you letting me know about having more downtime. I will make sure in the future that I let the other travellers know of the early mornings and long travels.
Thank you for choosing KimKim for your travels and hopefully we can help you plan another trip!
Jan 20 - Jan 24, 2020
I very much enjoyed the trip. I would have like to attend the Dinner in Forest with the aborigines but it wasn't an option. The only thing I didn't enjoy is the hotel in Cairns, it was a bit outdated and the bed was uncomfortable. Our Guide form Billy Tea safari was excellent and very knowledgeable.
Thank you for your lovely feedback. I am glad you enjoyed your trip and sorry to hear that hotel in Cairns didn't meet your expectations.
If you decide to come back to Down Under we will be more than happy to assist you with the trip.
Amazing adventure in Australia
Nov 12 - Nov 27, 2019
I had an amazing adventure in Australia. The in-country agents that kimkim set me up with were overall very good. Initially, I had to review everything quite closely and we made changes to a number of things on the itinerary, such as choice of hotels or upgrades to the hotel rooms. If I hadn't been so engaged I don't think the trip would have been quite as fun and satisfying as it was.
Peggy was very responsive to my requests and added a few nice touches, like private limo airport... read more
Happy New Year !
Thank you for your kind feedback and areas where we can improve also. Im glad you had a great trip , it was a pleasure to work with you on the trip. If you come back to Australia we would love to assist you again.
Also unfortunately Southern Ocean Lodge burnt down in the recent fires, hopefully will be all rebuilt for your next trip.
Cairns, Uluru & Sydney - 10 Days
Sep 23 - Oct 2, 2019
Jasmine did a great job listening to me and booking everything. The trip to Australia was beyond my expectations. I definitely will use KimKim and the services provided for all my trips that I can! The value is amazing!
I'm really glad to hear you had an amazing time in Australia! Thanks for using KimKim and hope to help you again!
Outback Australia - Self Drive
Sep 4 - Sep 17, 2019
The entire team was great! Whenever we encountered any issues they were resolved very quickly. The paperwork was very thorough and made the driving experience go smoothly. We will definitely contact KimKim for travel in the future.
Thanks so much for the feedback. We're glad to hear you enjoy your outback experience in Australia and hope to see you here again!
It was a pleasure working with you.
Melbourne, Cairns & Sydney
Sep 9 - Sep 18, 2019
My Granddaughter and I had wonderful trip.Meeting first with Rogan Lind giving us an overview of what was planned was really helpful. All of the all of the hotels were perfect but the most perfect of all was the excursions we liked them all. Our favorites Sidney Opera House, The Great Barrier Reef, Penguin Parade,Kangaroos& Koalas in the wild. Trip guides were great especially Amy of Echiona Walkabout. I can't thank you enough for helping make this a memorable trip.
I'm so glad to hear you had a wonderful time in Australia with your granddaughter. Please visit our country again sometime soon! Thanks again for choosing KimKim to book your trip.
Sep 11 - Sep 20, 2019
Jasmine was very responsive to ALL my questions!
The hotels she chose were exactly what we were looking for. We especially liked the Pullman in Cairns and the Montra Bond in Sydney. Get location and value.
All the tours were wonderful. Especially the 1/2 tour tour of Sydney and the Great Barrier Reef Day.
The only tour we did not like was the Daintree Rainforest. Had we known how long it was we would have opted to do something else. Driving for 5 hours in one day is too much. I... read more
Thanks so much for your feedback. I'm really glad you enjoyed your trip & hotels!
Sorry to hear the Daintree Rainforest trip was too long. I will make a note next time to inform the passengers on the duration of the trip.
Hope to help with your travels in Australia again. Thanks for booking with KimKim!
Sydney and beyond for nature lovers
Aug 2 - Aug 12, 2019
We had an absolutely enchanting trip to Australia, thanks to Jasmine at Global Tour Specialists! She created a perfect itinerary for us that involved adventures like a rock hopping river hike to a day spent in the rainforest sampling ice cream and climbing above the tree line! We snorkeled at four sites along the Great Barrier Reef from Cairns to Port Douglas, cuddled koalas, and just had day after day of top notch adventure.
Travel was seamless and included transportation - which was a... read more
Hi Susie & Michael,
I'm so happy to hear about your experiences in Australia. Cairns & Port Douglas are such a special area of Australia with so much to offer to each and every visitor. I'm glad you guys enjoyed your trip and really hope to see you travel to Australia again. I enjoyed working with you from start to beginning on your itinerary.
High school graduation trip
Aug 2 - Aug 8, 2019
Had a wonderful time , missed flight due to weather and Kim Kim team was right on it . No way we could of experience all the things we did in a short time without their help. Would highly recommend !
I'm so glad to hear you enjoyed your time in Australia. It was such a pleasure to create your dream itinerary. We hope you visit our country again sometime soon!
family with kids 19-26 want to experience as much of country as possible flying in out of sydney
May 18 - May 27, 2019
Lisa and the kimkim team were tremendous to work with. Our 10 day journey around Australia was perfect, the kimkim business model works! Lisa built a detailed itinerary that was fantastic, memories for a lifetime.
Thank you very much for a great review. Our team is very happy to hear that you enjoyed the trip. It was absolute pleasure to work with you!
All the best and Happy travels!
Australia 10-11 trip - do you cover this area?
Apr 4 - Apr 10, 2019
Accommodations in Port Douglas wasn’t as good as expected. Staff was not as attentive and room location was not as good as others. Also hotel told us we would be charged for new towels to take to beach unless we laundered dirty ones. Also we asked for later 11am checkout and was told no. However when we left at 11:15 the room was still not occupied or staff cleaning it. Would have preferred a better hotel in the area.
Thank you for your review. And I am very sorry to hear about your stay in Port Douglas. We have had only positive feedback about the hotel previously, and that's why we recommended it to you. But will definitely re-look at this property and will consider your feedback for any future bookings.
I hope you enjoyed the rest of your trip.
Sydney 5 day trip
Mar 24 - Mar 28, 2019
We had a great time in Australia and everything went fine. Lisa with Kimkim did a great job and kept us well informed.
Many thanks for a great review! If you are ever back to Australia or New Zealand we will be very happy to assist you with the journey.
All the best and happy travels to you and your wife!