Kimkim Trip Reviews for Australia

4.8
Based on 26 ratings
Read 26 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great experience start to finish!
Australia | Oct 25 - Nov 4, 2022

A
Anne S.
Palm Desert, CA | Reviewed on Nov 21, 2022

Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions. read more

Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 21, 2022

Hello Anne!!!
Thank you so much for your review ! I am very pleased that you all enjoyed the trip! It was so fun to work with all of you. I would do it again in a heartbeat so if I can help in the future, please don't hesitate to reach out.

Liz

Highly recommend & would use again
Australia | Aug 10 - Aug 31, 2022

L
Linda P.
Baltimore, MD | Reviewed on Nov 13, 2022

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that... read more

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that happen, and the hotels/excursions she booked us for the most part were all what we were looking for. Our biggest piece of constructive feedback is in regards to domestic flights, which we asked Liz to help us with--even though we packed light, we still had 1 month's worth of things with us for our multiple domestic flights, which meant we had to navigate baggage/carry on rules for a lot of regional airlines we had never flown before. We did not know to pack a small, hand-held scale which would have been very helpful, so we recommend that anyone flying domestic flights do so. We also would have just wanted to pay more ahead of time and have more baggage allowance, but we did not think ahead to request this so had to re-pack our bags a few times to avoid some exorbitant last-minute baggage fees. I guess the best way Liz and co. could have helped us with this is potentially giving us some insight into what the rules for baggage are roughly for each of the domestic airlines we were to use, or clarifying with us how many bags we intended to have before booking our tickets. But we certainly learned from this experience as well.

Hotel Reviews
Harbour Rocks Hotel Sydney MGallery
The Rocks, Sydney NSW

Love the location and the service, front desk was super helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silkari Lagoons Port Douglas
Port Douglas

Found the location to be a bit too far from the city center; having to rely on shuttles was difficult. Room was a bit musty. Did love the patio hot tub though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ovolo Laneways
Melbourne

Absolutely loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cumberland Lorne Resort
Lorne

Nice pool & work out room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Southern Ocean Villas
Port Campbell
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Robe House
Robe, SA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Atura Adelaide Airport
Adelaide Airport

So convenient that this was connected to the airport for our early am flight

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Browns Boutique Hotel
Queenstown

Good location, but felt uncomfortable wearing masks (owner made some comments about it) and the bathroom was difficult to keep dry (shower leaks around onto the floor in a large puddle)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rendezvous Hotel Sydney The Rocks
The Rocks
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island Tour & Penguin Plus Upgrade
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Guided Bike Tour
Sydney

Really loved to see the city this way

Quality of Experience
Guides, Drivers and Staff
Transport
Hike the Harbor Bridge
Sydney

Consider doing a night time one instead for the view of the lights (we wish we would have done that)

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day
Sydney

Was nice to get out to the Blue Mountains but this excursion involved a lot of sitting in a car, spending a few short moments at the nature look out sites. We wouldn't do this again, and instead would find some way to do a small hike instead.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Port Douglas
Full-Day Barrier Reef & Coral Cays Boat Tour
Port Douglas

Really great, would do again

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Daintree Adventure & River Snorkeling
Australia

Loved this, highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Yarra Valley Food, Wine and Wildlife Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Heli Cruise
Queenstown (NZ)

The helicopter company changed the type of tour we had and didn't tell us, but Liz and Southern World Tours were able to fix things for us to get our refund back. Other than that, the experience itself was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Jet-Boat Adventure & River Safari
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal

Family fun (10 and 14) in Sydney
Australia | Oct 31 - Nov 6, 2022

K
Katharine W.
Pomona, CA | Reviewed on Nov 07, 2022

Our family (two kids, 10 and 14) had a great time in Sydney and really appreciate the opportunity to set it up in advance. Ruth was very accommodating in building and changing our trip plans and made sure we were well prepared before leaving.

We really enjoyed touring the city by foot, boat and bike, including the Bonza bike tour. We stayed in a short-stay apartment in Nesuto Woolloomoolloo, which was a great quiet launching point for the Royal Botanic Garden, Harris Farm Market and... read more

Our family (two kids, 10 and 14) had a great time in Sydney and really appreciate the opportunity to set it up in advance. Ruth was very accommodating in building and changing our trip plans and made sure we were well prepared before leaving.

We really enjoyed touring the city by foot, boat and bike, including the Bonza bike tour. We stayed in a short-stay apartment in Nesuto Woolloomoolloo, which was a great quiet launching point for the Royal Botanic Garden, Harris Farm Market and restaurants in Potts Point. Highly recommend wandering through the Royal Botanic Garden in spring! We also enjoyed our tours through Southern Highlands, Northern Beaches and Blue Mountains and recommend planning ahead to keep kids happy on the long drives, though the time in the mountains on beaches made it worthwhile.
Recommend the Aussie Gold Tour at the Taronga Zoo, as the behind the scenes and up front look at the Aussie animals, with tour guide, really made the visit. We also loved the Sharks exhibit at the Australia Museum, short-time only.

Ruth worked with us to bring down the overall cost of our trip, and it really was helpful to have all of the arrangements made for us and put into a single trip plan. It was good to know that we could swap things in and out to meet our needs.

Activity Reviews
Full Day Blue Mountains Hike the World Heritage
Sydney

Loved the short and longer hikes in the Blue Mountains, including some really diverse geography and flora. We had a very friendly and knowledgeable tour guide and enjoyed the Botanic Garden and apple pie stops towards the end of the trip.

Quality of Experience
variety, hiking
Food
apple pie stop
Guides, Drivers and Staff
friendly, knowledgeable
Transport
comfortable van
Taronga Zoo - Afternoon Aussie Gold Tour
Sydney

It was great to have a private guided tour of some of the Aussie animals, including up close visit with the koalas. Zoos can be crowded and overwhelming, so this quiet tour was a great way to start our visit.

Quality of Experience
the animals
Guides, Drivers and Staff
friendly, knowledgeable
Ocean Cliffs & Blowhole, Waterfalls, Wineries & Rural Delights Southern Highlands Tours and South Coast
Sydney

This tour has a lot to offer, and it's mostly enjoyable when you let the tour guide and KimKim know up front what you'd like to do. For example, we loved the Illawarra Fly Park and found out that we needed to reserve the zipline tour ahead of time. Unfortunately for us, the zipline was not available, as it was too windy that day anyway. We enjoyed the stop for lunch and shops in Kiawa and enjoyed spending some leisurely time at Illawarra. We even saw a wombat in the wild on the way there and some local birds at the Park.

Quality of Experience
variety, pretty landscape, loved the rainforest at Illawarra
Guides, Drivers and Staff
Go Beyond was friendly, accommodating
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Reviewed on Nov 22, 2022

Kathy,
I really enjoyed working with you on your trip and am so pleased that you really enjoyed your trip! I love to customize trips to suit each set of travelers and share things I think they will particularly enjoy.

Hopefully you will get back soon to see other parts of Australia or New Zealand!

Ruth

Everything fell into place, plane and transp...
Australia | Oct 25 - Nov 4, 2022

Carl
Carl S.
Palm Desert, CA | Reviewed on Nov 05, 2022

Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ
read more

Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ

Hotel Review
Batman’s Hill on Collins
Melbourne, VIC
Authenticity & Character
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 08, 2022

Hello!!!
So glad you enjoyed your trip so far!!
Thank you so much for working with us. I also was in Uluru with rain and it is great to see the water falling ! Enjoy NZ
Liz

Loved our trip to Australia.
Australia | Oct 16 - Oct 23, 2022

D
Deanne D.
West Fargo, ND | Reviewed on Oct 31, 2022

Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.

I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.

My least... read more

Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.

I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.

My least favorite excursion was the Sydney Harbour Cruise. We couldn't really hear what the guide was saying since their sound system was muffled. The lunch provided was also not very good. I feel like there has to be a Harbour cruise that was better than this one.

Overall, we are very happy with our trip and I hope to return to Australia some day.

Hotel Reviews
Rydges Sydney Harbour
The Rocks

Hotel is in a great location but is an older hotel. It was a clean but smaller room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Sydney Airport Hotel
Mascot, Sydney, NSW

Perfect location for flying out the next day. Very clean and nice room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Afternoon City Tour
Sydney

Definitely saw the Sydney highlights and very informative on the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day
Sydney

This would receive 5 stars if the weather would have cooperated. The guide did an amazing job trying to find us a view. Unfortunately all we saw was a sheet of white fog. Also loved the stop at the farm where we were able to see the Australian animals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Harbour Discovery Luncheon Cruise
Sydney

Sound system was muffled so it was hard to hear anything the guide was saying. Food was also very poor.

Quality of Experience
Food
Better tasting
Guides, Drivers and Staff
Full Day Outer Great Barrier Reef Cruise
Australia

Everything was amazing on this trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Daintree Rainforest Tour & 4WD Adventure
Cairns

Guide was knowledgeable and informative. However, the sound system in the bus muffled his voice so sometimes it was hard to hear him while in the bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Nov 08, 2022

Hi Deanne!
So glad you enjoyed the trip. Sorry I couldn't order perfect weather for the Blue Mountains, so yes, you'll just have to return to see them a sunny day :)

I will pass along the comment you made about the muffled commentary in the boat. I don't like when I'm on the plane and I hear the pilot mumbling something... I'm sure it was the same there ! I'll pass it along and hopefully they fix their sound system.

liz

Amazing vacation planned by Lisa and team. Thank you Kimkim!
Australia | Dec 24 - Jan 1, 2020

M
Manasa G.
Morrisville, NC | Reviewed on Oct 25, 2022

Me and my husband chose kimkim to plan our perfect honeymoon to Australia and the itenary provided by Lisa exceeded our expectations. She listened to our ideas, interests and incorporated each and every detail into our trip. We were there in Australia for 9 days and visited Sydney, Melbourne and Cairns. The multitude of experiences we had in such a short time wouldn't have been possible without the perfect planning done by Lisa and team. All the accomodations and activities booked by them... read more

Me and my husband chose kimkim to plan our perfect honeymoon to Australia and the itenary provided by Lisa exceeded our expectations. She listened to our ideas, interests and incorporated each and every detail into our trip. We were there in Australia for 9 days and visited Sydney, Melbourne and Cairns. The multitude of experiences we had in such a short time wouldn't have been possible without the perfect planning done by Lisa and team. All the accomodations and activities booked by them were excellent. I would highly recommend Lisa to everyone visiting Australia. We will definitely contact Kimkim for travel in the future.

Local specialist: Lisa Sultanova

Saw Sydney Opera House, Snorkeled on the Great Barrier Reef, Rode a Camel in the Outback
Australia | Sep 30 - Oct 7, 2022

Jeanne
Jeanne D.
Springboro, OH | Reviewed on Oct 19, 2022

Had a great time in Australia and Kim did a great job.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Oct 20, 2022

Hello Jeanne,
Thanks for your 5 star review. It was so much fun to work with you and make this trip happen. I would work with you again anytime !! So keep us in mind the next time!!

Cheers
liz

Amazing Australia
Australia | Aug 16 - Sep 14, 2022

Tom
Tom B.
Kennewick, WA | Reviewed on Sep 21, 2022

Kimkim's associates in Australia, first Jasmine and later Hugh, helped us plan a wonderful 30-day vacation in Australia. Jasmine worked up a candidate itinerary and we worked with it, tweaked it, and fine-tuned it for several months -- way back in late 2019 and early 2020 for travel in August and September of 2020. But then COVID happened. We tried again in 2021, but Australia still had not opened up to tourism and didn't open up until 2022. We picked it up again early this year (Jasmine had... read more

Kimkim's associates in Australia, first Jasmine and later Hugh, helped us plan a wonderful 30-day vacation in Australia. Jasmine worked up a candidate itinerary and we worked with it, tweaked it, and fine-tuned it for several months -- way back in late 2019 and early 2020 for travel in August and September of 2020. But then COVID happened. We tried again in 2021, but Australia still had not opened up to tourism and didn't open up until 2022. We picked it up again early this year (Jasmine had moved on and we were turned over to first Jay and then Hugh with Global Tours Specialists). We worked with them to make a few additional adjustments to our itinerary and Hugh did all the bookings and reservations for our time in Australia. There were some struggles with Australia's recovering tourism industry, but Hugh did a wonderful job handling the challenges. In the end everything worked out almost flawlessly. One of our lodgings (Alice Springs) was a disappointment, but there were no alternatives to be had due to a big auto show that sucked up all available lodging the weekend we were there. We were lucky to get anything, but Hugh found something for us -- better than nothing.

The vacation itself... Wow! We covered lots of ground (literally) from Melbourne to Adelaide, then by rental car to Port Augusta, Coober Pedy, on through the Outback to Uluru and Kings Canyon, and on to Alice Springs. After a couple nights there we flew to Darwin (a few days there), then (by air) to Cairns where we rented another car to explore the Atherton Tablelands and the coast up to Cape Tribulation (including Port Douglas, Mossman Gorge, and the Daintree Rainforest). Our stay in Cairns included a day out on the Great Barrier Reef. We then flew to Sydney for a few days before our trip home.

We spent quite a bit of time on this trip traveling by car (about 2 weeks in the Outback and 6 days around Cairns). This was a lot of driving (roughly equivalent to driving from our home in Southeastern Washington to Chicago!) but what a great way to see the country! We loved it! It gave us flexibility to stop (or not stop) whenever we wanted, stay as long as we wanted, and take little side trips whenever we wanted. We were a bit apprehensive going in (e.g., out of touch in the Outback, long driving days, risk of adverse weather conditions, and driving on the left side of the road), but it all turned out perfectly. We'd do it again in a heartbeat.

All lodgings that were suggested by Jasmine, Jay or Hugh were all excellent (except as noted above). The Flynn Hotel in Cairns was particularly exquisite! Highly recommended (book one of the "09" rooms!). Our room at the Mantra 2 Bond Street in Sydney was really an apartment. Probably overkill, but we enjoyed the space.

Breakfast at the hotel was included on most days and usually was full... very full... breakfast from a buffet (needless to say, we tended to overindulge).

Jasmine and Hugh set up eleven tours for us over the course of the vacation. We enjoyed all of these, but our favorites were the small group ones (e.g., the Melbourne City tour, the Melbourne Lanes and Arcades tour, and the Sydney City tour). The two city tours were just the guide and the two of us -- this was ideal. The big coach tours (Kangaroo Island, Barossa Valley, Uluru, and Kakadu National Park) are not really our cup of tea but this might have been the only practical way of getting a guided tour of some of these sites. Two of these tours (Kangaroo Island and Kakadu National Park) were full days and involved a lot of time on the bus getting to and from the sites -- almost too much time relative to the time we spent actually visiting the sites.

Prior to our travel we set up a WhatsApp chat with Kimkim (actually, with Hugh and his team in Australia) for real-time support during our trip. We did have a few issues that came up along the way, but through this chat we could get their help and they were alway very responsive. Things alway got resolved very satisfactorily.

Generally we prefer vacations where we "park" somewhere for a long restful stay. This wasn't one of those trips. We didn't see any way to give Australia some of the justice it deseres without a lot of traveling. During the planning phase, we tweaked the itinerary to ensure that we had at least two nights at each location (with three or more at several of them). The only exception was the one night we stayed in the Daintree Rainforest. Now we have some good candidates for our "long restful stay" type vacation should we return to Australia!

All in all, this was a great experience and it was a real pleasure working with the team at Kimkim and Global Tour Specialists. They were very patient with us and very adaptable to our preferences and desires. I highly recommend a Kimkim vacation if you want something designed especially for you with help from a local specialist who can provide recommendations where to go, where to stay, and what to see. However, be prepared to spend some time with them to make sure they know what you want out of your vacation and don't be afraid to let them know if something isn't just right. They are there to work with you and are really good at it.

Hotel Reviews
The Savoy Hotel on Little Collins Melbourne
Melbourne

Very nice room, great location -- right downtown. Very quiet. The included breakfast was elegantly presented and in a elegant high-ceilinged room. And -- most importantly -- it was delicious. The staff at the reception desk was very friendly and helpful.

Authenticity & Character
A very modern interior in a historic building. It must have been gutted (leaving the outside walls) and rebuilt from the inside out).
Location
Short walk to all downtown sites. Very quiet, even though it was directly across from the Southern Cross train station.
Staff
Reception staff was very friendly and helpful.
Cleanliness & Comfort
Nicely decorated. Not a large room but certainly adequate. Nice view from the window overlooking the Southern Cross train station.
Majestic Roof Garden Hotel
Adelaide

Comfortable room and pleasantly large. Breakfasts were included, although there were only several choices from a limited menu. One downside (although we were aware of this going in) was that there was a per-night charge for parking our rental car on site. The location is right in central Adelaide, so it was easy to walk to nearby shopping and dining venues and just a 15- to 20-minute walk to the very interesting Adelaide Central Market.

Authenticity & Character
Clean, generously-sized room. Good views of downtown. Seem to be a good local hotel -- not one of the big-name chains.
Location
Near shopping and dining.
Staff
Front desk and restaurant staff were friendly and helpful. They made us feel welcome.
Cleanliness & Comfort
The cleanliness and comfort were fine, although I can't point to anything that was particularly exceptional.
Desert Gardens Hotel
Yulara

This hotel worked very well for us. It did seem like a "tourist destination" hotel (which it is!), not the more local, boutique-y hotels that we are accustomed to with Kimkim bookings. But... the choices are limited at Uluru.

Authenticity & Character
This is a large hotel in multiple two-story buildings. The grounds are well-kept and very in-tune with the Outback environs. It has a "resort" character to it which is not our first choice for accomodations, but here there aren't too many alternative (other hotels, yes, but they are all part of the same resort and just vary in style and amenities)
Location
There are several hotels in the complex, but all are close to each other and as close as they can be to Uluru. Can't do much better.
Staff
Professional but not particularly personal. They had to process lots of guests -- it's a big complex. The first lady who checked us in did not, in fact, check us in. We got a text that we still needed to check in and had to go back to get properly-programmed room keys. Only a minor annoyance. To their credit, they did provide us with very nice "box breakfasts" (for our early tour departure), as was arranged for us by Kimkim. Our breakfast on our third day in the restaurant was excellent.
Cleanliness & Comfort
The grounds and the room were clean and well-kept. The room was nice and comfortable. The hotel provides a complimentary self-serve laundry, which was a pleasant surprise and very welcome.
Mantra 2 Bond Street
Sydney

This is a large high-rise hotel in central Sydney. It appears to be a converted apartment building. The "room" was huge -- separate bedroom, full bathroom, sitting room (parlor?), full kitchen, and living/dining room. Much larger than we really needed but it was a pleasant surprise. The apartment was showing some signs of wear and probably is due for some renovations (at least a thorough carpet cleaning or replacement). That being said, it was a very comfortable stay for us. Unfortunately the view from the apartment (windows in the bedroom and in the living room) was disappointing -- just adjacent buildings (not even a street view) with only a narrow glimpse of the skyline if we craned our neck. Although there was a small restaurant in the lobby (open only for breakfast), breakfast was not included in our Kimkim booking (I think we had expected it to be included). We ate there anyway our first morning -- a minimal menu and expensive. We ate down on the waterfront the next morning.

Authenticity & Character
Apparently an older building but the lobby and hallways are very modern. A better view from the windows would have been an improvement.
Location
Right in downtown Sydney. Easy walk to the waterfront and other sites.
Staff
Maybe a little more friendly or engaging. They were pleasant but, in retrospect, nothing stands out as remarkable.
Cleanliness & Comfort
The comfort was fine and the apartment was huge (two TVs, two sofas, dining table and chairs, sitting chairs, and more). But overall, it was showing some age... a little "tired". The carpet was in need of a good cleaning or replacement, the tile in the bathroom needed some grout work... things like that. That being said, it worked nicely for us.
Local specialist: Jasmine Harvy

Great trip to Australia
Australia | Aug 7 - Aug 21, 2022

S
Stephen W.
Brighton, MA | Reviewed on Aug 31, 2022

My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for... read more

My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for other sights to see or places to eat. Particular highlights among the many things Liz arranged for us were the Aboriginal Fishing (crab hunting) on the mudflats north of Palm Cove and the Scenic Rim tour outside of Brisbane. Liz suggested and arranged for both of those, neither of which we would have thought of on our own. Working with Liz made everything quite easy on our end - the lodging was excellent, our rides to and from airports or activities were always right on time and very comfortable, and the planned activities themselves were always enjoyable. It was a great mix of big highlights we discussed with Liz with lesser known things that she suggested. She also worked well with us to make a great trip within our budget on relatively short notice (only a couple months) during a busy travel period.

Hotel Reviews
Spicers Balfour Hotel
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pier One Sydney Harbour, Marriott Autograph Collection
Dawes Point
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reef House Palm Cove
Palm Cove

Great adults only hotel in Palm Cove with lovely rooms, lots of pools, fun activities (yoga, cocktail classes, etc.) included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Byron
Suffolk Park

Beautiful hotel a little outside of downtown Byron with kitchenettes and a combo washer dryer. Really great place to relax by the pool, on the covered room patios, or the nearby beach, or in the beautiful forest on the grounds.

Authenticity & Character
Location
Beautiful hotel with lots of boardwalks through lush trees and plants.
Staff
Cleanliness & Comfort
Activity Reviews
Blue Mountains Deluxe Day
Sydney
Food
Guides, Drivers and Staff
Transport
Full-Day Aussie Outback Private Tour
Brisbane

Eco Tours Queensland was excellent. The scenic rim tour was beautiful with a great mix of sights, hiking opportunities, or beautiful drives. This is the kind of thing that would be very very difficult to do on your own given the back roads required to get to the best spots, but we had a lovely time with everything.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Aug 31, 2022

Oh my goodness you guys !! thank you so much for your kind words. You were delightful to work with! I am so glad you enjoyed this trip so much !! Hopefully we can work together again in a future trip ! Wishing you lots of happiness !!

Liz

Liz helped us plan an amazing 1 month trip to...
Australia | Jul 7 - Jul 25, 2022

M
Mark P.
Hendersonville, NC | Reviewed on Jul 27, 2022

Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too! read more

Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too!

Hotel Reviews
PARKROYAL Darling Harbour, Sydney
Sydney

Excellent property and perfect location for seeing all of Sydney’s wonders. Great breakfast and coffee each morning with very attentive service staff both in the restaurant and the front desk. Highly recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns

Good property in an excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garden Court Suites & Apartments
Queenstown

Modest apartment style accommodation that was very clean and in an excellent location with views of the “Remarkables” from the property. Front office was most kind and managed by a dear woman from Ireland.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
InterContinental Fiji Golf Resort & Spa, an IHG Hotel
Natadola, Fiji

A true 5 star property with staff, views and food to match. All needs are immediately attended to with your happiness and comfort always in mind when dealing with the property staff. The food and beverage manager, Freddie, was everywhere and was always making sure that every meal and drink was served to perfection. Highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning Panoramic Sydney Sights
Sydney

Nice overview of the city ti get an overall feel of the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney

Great, insider primer on the Opera House that really helps to understand the significance of the building. Highly recommend instead of just relying on a tour book.

Quality of Experience
Guides, Drivers and Staff
Full Day Blue Mountains Deluxe Day
Sydney

Excellent day trip with incredible scenery. Visited the “3 Sisters”, the Australian “Grand Canyon, Bridal Falls (for a hike.) Sunset champagne toast before heading back.

Quality of Experience
Food
Just a pick nick lunch, but was perfect for hiking.
Guides, Drivers and Staff
Transport
Tali Wiru Dinner
Uluru

Incredible cocktails and dinner overlooking Ayers Rock at sunset. Will definitely be a once in a lifetime experience. Highly recommend. Also recommend the “field of 50,000 lights” afterwards. Amazing beauty in the middle of a desert.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Highlights
Uluru

Would highly recommend this visit deeply moving, beautiful work of nature. Don’t miss this if traveling to Australia!

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Field of Light Star Pass
Uluru

Don’t miss this beautiful work if art in the desert!! The beauty, scale and surroundings will delight all your senses.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Fiji !
Fiji

Intercontinental Hotel was amazing as was the day River Safari to visit a local village and its warm and friendly people. Highly recommend the river trip to get a feel for the “real” Fiji.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Cairns!
Cairns

Beautiful tropical town which is a launch point for a day trip to the Great Barrier Reef! Si different than Sydney and Melbourne and gives a totally different perspective to tue diversity of Australia.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Marine World Outer Great Barrier Reef
Cairns

A must do while in Cairns to see one of the natural wonders of the world. Fun boat ride to and from with good food, snorkeling and amazing sea life all around. Highly recommended.

Quality of Experience
Food
Buffet, but was good for what it was. Had to service the many people on the cruise, so it was a bit crowded on the platform.
Guides, Drivers and Staff
Transport
Full Day Outback Tasting Adventures
Port Douglas

Great experience to get to see another side of Australia. The “Tablelands” wee beautiful and rich with agriculture and the tastings were all well prepared and served with a wide variety of Australian cuisine. A great experience to see the true diversity of Australia.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Macetown 4WD Tour
New Zealand

Great four wheeler fun crisscrossing several rivers to get ti the location. Learned much about the development of NZ through the lens of the gold rush that helped settle the area. Panned for gold which was great fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Gondola Ride
Queenstown (NZ)

Easy on and off and would highly recommend to get incredible views of the “Remarkables” as well as the lakes and surrounding areas.

Quality of Experience
Boutique Wine Tour - Half Day
Queenstown (NZ)

Total fun way to spend a day! Saw beautiful scenery and sampled great regional wines. Had a delightful lunch along the way. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

Wonderful way to spend a day! Delightful trip over on an authentic 1912 steamship with incredible scenery along the way. Gourmet lunch featuring local grilled meats and vegetables, served in a beautiful environment overlooking the water. Sheep dog exhibition after lunch was beautiful to watch and learn. Tour of the farm and interaction with the animals in a beautiful setting was a great way to end the day before heading back over to the town on the ship. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jul 27, 2022

Dear Mark and Lou,
Thank you so much for taking the time to give us such a detailed review ! I am very glad you enjoyed your trip and it was truly special to have met you, we don't always get to meet our clients in person and I considered myself lucky to have had that opportunity on your way back from the trip.

I sincerely hope our paths cross again and we would all be very happy to assist any time in the future.

Not so much
Australia | Jun 21 - Jun 26, 2022

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Andria G.
Terrace Heights, NY | Reviewed on Jul 05, 2022

I first contacted kimkim re a preset 3 day itinerary they advertised for Uluru. When I mentioned we were also going to Perth/WA she offered to book that part of the trip as well. Ruth turned out to be in California at the time. I thought that would work out as I am east coast US and doing these things at night EST can pair well working with someone in an earlier timezone. However, she was working with her Sydney office, who was in turn working with people in Perth. This ended up being a... read more

I first contacted kimkim re a preset 3 day itinerary they advertised for Uluru. When I mentioned we were also going to Perth/WA she offered to book that part of the trip as well. Ruth turned out to be in California at the time. I thought that would work out as I am east coast US and doing these things at night EST can pair well working with someone in an earlier timezone. However, she was working with her Sydney office, who was in turn working with people in Perth. This ended up being a bad situation, which I will admit was made worse by our being last minute, but having to go thru so many channels and the time zone differences every time you ask a question created major communication delays. In the end, they were unable to find availability for the Uluru package, although I was able to book it directly on my own. We were scheduled to go on a day trip to Freemantle & Rottnest Island. Our itinerary instructed us to be ready to be picked up at 8:45 am at the hotel. Turns out this was TOTALLY WRONG. The boat leaves at 8:45, and you're supposed to be there earlier. According to the doorman & concierge no pickup came for us at 8:15 either. Ruth also suggested and then arranged an overnight side trip to Cervantes for us. The hotel up there was pretty bad. If the problem was hotel availability she shouldn't have sent us up there. (As a side note, we did a walking tour with a local guide in Perth. This local guide was mortified that it was suggested/arranged we take this trip to Cervantes and she did her best to scare us into not going!). After this Cervantes trip was arranged, there was drama over the car rental closing early the day we would be coming back, and we were forced to decide between paying a surcharge to drop at an alternate location or come back early. There was really no good option but we were already locked in to the Cervantes hotel. If this was going to be an issue Ruth could have arranged the days in a different order. After the side trip we went back for one last night in Perth. We had to leave so early for our flight that we could not have breakfast (and Ruth knew about our early flight as there was a lot of back & forth about whether we would return the rental car the night before and taxi to the airport or return the rental on the way to the flight), the hotel did could no accommodate us with any food to go so that was another unnecessary expense paying for a breakfast included room.

Hotel Review
QT Perth
Perth

This hotel was very nice, great staff service

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Reviewed on Jul 20, 2022

This was a very last minute booking shortly after borders opened post COVID and during school holidays and so Perth was very full.

Andria had some more unusual request such as a friend who had recommended that they visit the Pinnacles near Cerventes (not a place we normally send Americans) but which she asked for this to be included. We had initially suggested going south to the Margaret River region but after she cut her stay shorter we had to look at other options for her.

She was... read more

This was a very last minute booking shortly after borders opened post COVID and during school holidays and so Perth was very full.

Andria had some more unusual request such as a friend who had recommended that they visit the Pinnacles near Cerventes (not a place we normally send Americans) but which she asked for this to be included. We had initially suggested going south to the Margaret River region but after she cut her stay shorter we had to look at other options for her.

She was looking for nature and scenery so even though there was no tour available to the Pinnacles, she wanted to do a scenic drive so we decided to do this as the drive instead. We included detailed information on stunning unique beaches, sandboarding locations, a saline lake, Stromatolites, star gazing, fun places to eat in various towns, where to find the incredible wildflowers in the area at the time of her visit, various National Parks, walking trails and so much more that she could stop and see on her way to and from the Pinnacles so that she got plenty of the nature she was seeking.

In Uluru we suggested a small group and large group option for her and were in the process of booking the small group option. But Andria booked the Uluru part of the trip and her flights herself so we did not have the opportunity to do that for her.

Since COVID not all car rental depots are open 24 hours a day as they are still short staffed so we offered several options for the car drop off both in the city and at the airport.

The flight she booked herself was at 6am and hotels don't generally offer breakfast until 8am. The breakfast was included for free so she did not have to pay for that on any day.

The Rottnest Island folks did confirm to us a pick up at the hotel which we included in our documentation but they did not turn up as booked so as a consequence of there error we were able to negotiate a refund on her behalf for the trip.

When confirming services at hotels and tour operators we do need to work within their local time zones as this is when they were open so we did this on Andria's behalf.

We are so glad she liked the hotel and great staff service at the property we booked for her in Perth for her.

I can't say enough about my local specialist,...
Australia | May 21 - May 31, 2022

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Kelly P.
Wilkinsburg, PA | Reviewed on Jun 07, 2022

I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with... read more

I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with her on another trip in the future!

Hotel Reviews
The Reef Retreat
Palm Cove, QLD

Loved the Reef Retreat. Great location and loved the atmosphere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Suites Gateway
Melbourne

We were luck to have a corner room with all windows where we could see the River Walk. In the evening beautiful to look at. Only disadvantage was you can hear some of the street noise.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Sydney Surry Hills
Surry Hills, NSW
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Outer Barrier Reef Cruise
Australia

Well run and very organized. Staff was lovely.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Jun 07, 2022

Dear Kelly and family,
Thank you so much for your kind words. It was such a pleasure to work with you and I am so sorry that the airlines had to give you such a tough time but very happy we were able to team-tag between our offices here and in Australia so all would be perfect when you landed.

I would love to be able to plan another trip with you so let me know when the family is ready for New Zealand :)

Liz

Liz planned a perfect getaway
Australia | Apr 28 - May 7, 2022

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Juel B.
Hong Kong SAR China | Reviewed on May 15, 2022

Liz planned a perfect getaway, taking in consideration our timetable and price range. She also encouraged us to try new things like the Sidney Bridgeclimb and River Drift Snorkeling, we're grateful we did it. We'll reach out to Liz again for our next Australian adventure.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on May 16, 2022

Thank you Juel ! I am so glad you and Heather enjoyed Australia as much as we all do !!
I will be glad to help with your next Australian adventure. I really enjoyed working with you.
Liz

Australia, a mix of nature and modernity
Australia | Apr 11 - Apr 22, 2022

Christine
Christine M.
Thailand | Reviewed on May 08, 2022

Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but... read more

Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but also because it was a “mass “ activity (more than 100 people in the boat). Our best memories will be the biking in Sydney, the magnificent blue mountains, we did by ourselves a walking day starting in Bondy beach and it was great !, in Cairns, we visited the beautiful tropical gardens, and finally in Melbourne, we loved the arcades walk with the guide (despite the rain) and the trip to Philip Island (it was so fantastic to see penguins and wallabies in their natural environment!). Australia was full of surprises even for people like us who live in an exotic country (Thailand) : seeing cacatoès, ibis, perrots and giant bats in the middle of a big city is really unusual ! We loved this mix of nature and modernity.

Hotel Review
PARKROYAL Darling Harbour, Sydney
Sydney

good location close to Darling harbor and only 30 minutes walking to the Sydney opera. Comfort and very good breakfast.

Authenticity & Character
Unfortunately the hotel is stuck between a road bridge and a massive hotel so the view is really bad
Location
Close to public transportation and Sydney places to visit
Staff
Cleanliness & Comfort
Activity Review
Full Day Blue Mountains Deluxe Day
Sydney

Very difficult to choose the best activity: blue mountains is finally our choice because of the stop to the farm so we could see koala, wallaby and kangaroo very close and then the fantastic views and water falls! It was a perfect day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on May 08, 2022

Dear Christine,
It was a pleasure to work with you also!! I'm very glad you enjoyed the trip and we hope to hear from you when you plan your next adventure !!
Liz

Two weeks in east Australia by Judie Yamamoto...
Australia | Feb 25 - Mar 8, 2020

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Charles M.
Norton Shores, MI | Reviewed on Mar 11, 2020

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to... read more

Two weeks in east Australia by Judie Yamamoto and Charley Mullally

Overall, our trip to Australia, arranged by Jasmine through KimKim, was excellent. The accommodations were comfortable and for the most part spacious, modern, and conveniently located, quite more luxurious than we’d expected on the “mid-level” plan we had requested. Transportation (airport and hotel ground pickups as well as our three flights in Australia) went very smoothly, spoiling us for the return home when we had to drive ourselves! And even though we were always based in the city centers, there were enough excursions into the countryside to provide both urban and rural experiences.

Our most memorable day was probably our trip to the Mornington Peninsula, made so by our driver/guide Juliet. She was absolutely delightful and clued us in on local specialties: where to eat in Sorrento, vanilla slices, a little known “secret” oceanside cliff walk in front of million dollar homes. The upbeat music she played enroute didn’t hurt the day, either.

Other highlights:
· Watching wild kangaroos and koalas at the Conservation Ecology Centre in Great Otway National Park (the B&B there looks worth coming back to spend a few days!);
· Views along the Great Ocean Road;
· Up close opportunities to see the remarkable beginnings of recovery from the extensive bush fires that had occurred only a short time before our visit.
· Sydney Harbor cruise and strolling through Sydney’s Chinatown (all those Asian restaurants!);
· Tour of Sydney Opera House followed by dinner and front row tickets for “Six!”
· Swimming in a mountain stream in the Daintree Rainforest

The major downside to our trip was that there wasn’t enough downtime – days with little or no planned activity. At age 78, both of us needed more time to kick back and relax, fewer early morning pickups, less bus travel. We didn’t know that when we OKed Jasmine’s arrangements, but we will be sure to be cognizant of it on our next journey.

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Mar 12, 2020

Hi Charles & Judie,

Thank you for the review and I am so happy to hear that you both enjoyed your trip to Australia. I'm really happy to hear you enjoyed the overall experience and I will be sure to pass on the feedback to Juliet in Melbourne.

I appreciate you letting me know about having more downtime. I will make sure in the future that I let the other travellers know of the early mornings and long travels.

Thank you for choosing KimKim for your travels and hopefully we can help you plan another trip!

Safe Travels,
Best Regards
Jasmine

Good Trip
Australia | Jan 20 - Jan 24, 2020

Ira
Ira H.
Shaw, DC | Reviewed on Feb 06, 2020

I very much enjoyed the trip. I would have like to attend the Dinner in Forest with the aborigines but it wasn't an option. The only thing I didn't enjoy is the hotel in Cairns, it was a bit outdated and the bed was uncomfortable. Our Guide form Billy Tea safari was excellent and very knowledgeable.

Local specialist: Lisa Sultanova
Lisa
Lisa Sultanova
Local specialist in Gold Coast, Australia | Reviewed on Feb 06, 2020

Hi Ira,
Thank you for your lovely feedback. I am glad you enjoyed your trip and sorry to hear that hotel in Cairns didn't meet your expectations.
If you decide to come back to Down Under we will be more than happy to assist you with the trip.

Thanks,
Lisa

Amazing adventure in Australia
Australia | Nov 12 - Nov 27, 2019

Laurie
Laurie L.
Pittsfield, MA | Reviewed on Dec 02, 2019

I had an amazing adventure in Australia. The in-country agents that kimkim set me up with were overall very good. Initially, I had to review everything quite closely and we made changes to a number of things on the itinerary, such as choice of hotels or upgrades to the hotel rooms. If I hadn't been so engaged I don't think the trip would have been quite as fun and satisfying as it was.

Peggy was very responsive to my requests and added a few nice touches, like private limo airport... read more

I had an amazing adventure in Australia. The in-country agents that kimkim set me up with were overall very good. Initially, I had to review everything quite closely and we made changes to a number of things on the itinerary, such as choice of hotels or upgrades to the hotel rooms. If I hadn't been so engaged I don't think the trip would have been quite as fun and satisfying as it was.

Peggy was very responsive to my requests and added a few nice touches, like private limo airport transfers, which I really appreciated.

All my stops were incredibly satisfying. Sydney was terrific. I did the Bridge Climb (pay the premium for the twilight option as you get afternoon light, sunset and night views) which was really fun. Swissotel was a fine choice — very central and make sure you choose the Executive Lounge option (thanks Peggy!).

Really enjoyed Adelaide and the Mayfair Hotel. About as central to city center as it gets. Wine tour of Barossa Valley was excellent. My two days of touring on Kangaroo Island was wonderful. Kangaroos, wallabees, koalas, sea lions, seals, dolphins, and more! My Inn, Wanderer's Rest, was a little downscale from my other hotels, but the owners and food were lovely. Next time I might splurge on Southern Ocean Lodge.

Cairns was really fun. Peggy suggested the Riley Hotel, which was an excellent choice. Great view of the sea and right on the promenade. Day of snorkeling the reef and the Sky Rail to and train from Kuranda were real highlights. Make sure to do the Gold Service on the train. Well worth the few extra bucks.

Ended my trip with three days at Uluru. I broke the bank staying at Longitude 131, which is the safari-inspired hotel with magnificent views (the only hotel with good views) of Uluru and Kata Tjuta. Food, room, everything was amazing. If you can afford to splurge when you visit Uluru, Longitude 131 is the only option, trust me.

In terms of negatives, I was concerned that when I called kimkim customer service about an issue, not only did no one pick up but there was no answering maching. Please upgrade!

Overall, I must give it a big thumbs up, as I had a truly wonderful trip. Having all of Peggy's logistical help was incredibly helpful.

Local specialist: Simon Bernardi
Simon
Simon Bernardi
Local specialist in Sydney | Reviewed on Jan 16, 2020

Hi Laurie,
Happy New Year !
Thank you for your kind feedback and areas where we can improve also. Im glad you had a great trip , it was a pleasure to work with you on the trip. If you come back to Australia we would love to assist you again.
Also unfortunately Southern Ocean Lodge burnt down in the recent fires, hopefully will be all rebuilt for your next trip.
Best
Simon

Cairns, Uluru & Sydney - 10 Days
Australia | Sep 23 - Oct 2, 2019

Taryn
Taryn T.
Pearland, TX | Reviewed on Oct 10, 2019

Jasmine did a great job listening to me and booking everything. The trip to Australia was beyond my expectations. I definitely will use KimKim and the services provided for all my trips that I can! The value is amazing!

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Oct 11, 2019

Hi Taryn,
I'm really glad to hear you had an amazing time in Australia! Thanks for using KimKim and hope to help you again!
Kind Regards
Jasmine

Outback Australia - Self Drive
Australia | Sep 4 - Sep 17, 2019

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Lee B.
Woodridge, IL | Reviewed on Oct 01, 2019

The entire team was great! Whenever we encountered any issues they were resolved very quickly. The paperwork was very thorough and made the driving experience go smoothly. We will definitely contact KimKim for travel in the future.

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Oct 02, 2019

Hi Lee,
Thanks so much for the feedback. We're glad to hear you enjoy your outback experience in Australia and hope to see you here again!
It was a pleasure working with you.
Kind Regards
Jasmine

Melbourne, Cairns & Sydney
Australia | Sep 9 - Sep 18, 2019

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Sharon N.
Huntington Beach, CA | Reviewed on Sep 28, 2019

My Granddaughter and I had wonderful trip.Meeting first with Rogan Lind giving us an overview of what was planned was really helpful. All of the all of the hotels were perfect but the most perfect of all was the excursions we liked them all. Our favorites Sidney Opera House, The Great Barrier Reef, Penguin Parade,Kangaroos& Koalas in the wild. Trip guides were great especially Amy of Echiona Walkabout. I can't thank you enough for helping make this a memorable trip.

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Sep 30, 2019

Hi Sharon,

I'm so glad to hear you had a wonderful time in Australia with your granddaughter. Please visit our country again sometime soon! Thanks again for choosing KimKim to book your trip.

Kind Regards
Jasmine

Australia
Australia | Sep 11 - Sep 20, 2019

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Chris F.
South Lyon, MI | Reviewed on Sep 23, 2019

Jasmine was very responsive to ALL my questions!

The hotels she chose were exactly what we were looking for. We especially liked the Pullman in Cairns and the Montra Bond in Sydney. Get location and value.

All the tours were wonderful. Especially the 1/2 tour tour of Sydney and the Great Barrier Reef Day.

The only tour we did not like was the Daintree Rainforest. Had we known how long it was we would have opted to do something else. Driving for 5 hours in one day is too much. I... read more

Jasmine was very responsive to ALL my questions!

The hotels she chose were exactly what we were looking for. We especially liked the Pullman in Cairns and the Montra Bond in Sydney. Get location and value.

All the tours were wonderful. Especially the 1/2 tour tour of Sydney and the Great Barrier Reef Day.

The only tour we did not like was the Daintree Rainforest. Had we known how long it was we would have opted to do something else. Driving for 5 hours in one day is too much. I think that tour they try to do too much. Long drives and then short stays at the venues.

Thank you very much!

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Sep 23, 2019

Hi Chris,

Thanks so much for your feedback. I'm really glad you enjoyed your trip & hotels!

Sorry to hear the Daintree Rainforest trip was too long. I will make a note next time to inform the passengers on the duration of the trip.

Hope to help with your travels in Australia again. Thanks for booking with KimKim!

Kind Regards
Jasmine

Sydney and beyond for nature lovers
Australia | Aug 2 - Aug 12, 2019

Susie
Susie G.
San Diego, CA | Reviewed on Aug 14, 2019

We had an absolutely enchanting trip to Australia, thanks to Jasmine at Global Tour Specialists! She created a perfect itinerary for us that involved adventures like a rock hopping river hike to a day spent in the rainforest sampling ice cream and climbing above the tree line! We snorkeled at four sites along the Great Barrier Reef from Cairns to Port Douglas, cuddled koalas, and just had day after day of top notch adventure.

Travel was seamless and included transportation - which was a... read more

We had an absolutely enchanting trip to Australia, thanks to Jasmine at Global Tour Specialists! She created a perfect itinerary for us that involved adventures like a rock hopping river hike to a day spent in the rainforest sampling ice cream and climbing above the tree line! We snorkeled at four sites along the Great Barrier Reef from Cairns to Port Douglas, cuddled koalas, and just had day after day of top notch adventure.

Travel was seamless and included transportation - which was a huge help since we’re used to driving on the other side of the road! We felt so relaxed and joyful, and grateful to have had Jasmine’s insight and good planning. We appreciated that there was a 24 hour phone number to contact in case of an emergency, and when we ran into minor issues, Jasmine and her team were so responsive.

This is not the type of vacation we usually take — it was a special occasion (our 10th wedding anniversary) and Jasmine did absolutely everything to ensure it was a special trip every day from beginning to end. Thank you so much! We had the adventure of a lifetime and would recommend KimKim and Jasmine at Global Tour Specialists in a heartbeat!

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Aug 15, 2019

Hi Susie & Michael,

I'm so happy to hear about your experiences in Australia. Cairns & Port Douglas are such a special area of Australia with so much to offer to each and every visitor. I'm glad you guys enjoyed your trip and really hope to see you travel to Australia again. I enjoyed working with you from start to beginning on your itinerary.

Kind Regards,
Jasmine

High school graduation trip
Australia | Aug 2 - Aug 8, 2019

Rebecca
Rebecca H.
| Reviewed on Aug 09, 2019

Had a wonderful time , missed flight due to weather and Kim Kim team was right on it . No way we could of experience all the things we did in a short time without their help. Would highly recommend !

Local specialist: Jasmine Harvy
Jasmine
Jasmine Harvy
Local specialist in Gold Coast, Australia | Reviewed on Aug 13, 2019

Hi Rebecca,
I'm so glad to hear you enjoyed your time in Australia. It was such a pleasure to create your dream itinerary. We hope you visit our country again sometime soon!
Kind Regards
Jasmine

family with kids 19-26 want to experience as much of country as possible flying in out of sydney
Australia | May 18 - May 27, 2019

T
Timothy D.
Royal Oak, MI | Reviewed on May 29, 2019

Lisa and the kimkim team were tremendous to work with. Our 10 day journey around Australia was perfect, the kimkim business model works! Lisa built a detailed itinerary that was fantastic, memories for a lifetime.

Local specialist: Lisa Sultanova
Lisa
Lisa Sultanova
Local specialist in Gold Coast, Australia | Reviewed on May 29, 2019

Hi Timothy,
Thank you very much for a great review. Our team is very happy to hear that you enjoyed the trip. It was absolute pleasure to work with you!
All the best and Happy travels!

Australia 10-11 trip - do you cover this area?
Australia | Apr 4 - Apr 10, 2019

Thomas
Thomas G.
Simpsonville, SC | Reviewed on Apr 17, 2019

Accommodations in Port Douglas wasn’t as good as expected. Staff was not as attentive and room location was not as good as others. Also hotel told us we would be charged for new towels to take to beach unless we laundered dirty ones. Also we asked for later 11am checkout and was told no. However when we left at 11:15 the room was still not occupied or staff cleaning it. Would have preferred a better hotel in the area.

Local specialist: Lisa Sultanova
Lisa
Lisa Sultanova
Local specialist in Gold Coast, Australia | Reviewed on May 02, 2019

Hi Thomas,

Thank you for your review. And I am very sorry to hear about your stay in Port Douglas. We have had only positive feedback about the hotel previously, and that's why we recommended it to you. But will definitely re-look at this property and will consider your feedback for any future bookings.

I hope you enjoyed the rest of your trip.

Cheers,
Lisa

Sydney 5 day trip
Australia | Mar 24 - Mar 28, 2019

A
Allen A.
Scottsdale, AZ | Reviewed on Apr 04, 2019

We had a great time in Australia and everything went fine. Lisa with Kimkim did a great job and kept us well informed.

Local specialist: Lisa Sultanova
Lisa
Lisa Sultanova
Local specialist in Gold Coast, Australia | Reviewed on Apr 08, 2019

Hi Allen,

Many thanks for a great review! If you are ever back to Australia or New Zealand we will be very happy to assist you with the journey.

All the best and happy travels to you and your wife!

Regards,
Lisa