Kimkim Trip Reviews for Morocco

Reviews from actual kimkim travelers. We publish all reviews.
4.7
(59 reviews)
Read 59 reviews by travelers who booked their trip on kimkim

Trip to morocco, Morocco - Mar 9 - Mar 15, 2019

Traveler: archana r. - Local specialist: Brahim Bourrich

Right from the beginning it was good communication. Never had heard about Kimkim, so was a little hesitant at-first. It turned out to be a great experience. Brahim made sure that he collected all info that we wanted to see/do and made an awesome itinerary. He answered every single question we had and was very informative. Once we landed in the country, he made sure everything was the way we needed. All the contact details, information etc was shared prior to the trip, which made it very... read more

Right from the beginning it was good communication. Never had heard about Kimkim, so was a little hesitant at-first. It turned out to be a great experience. Brahim made sure that he collected all info that we wanted to see/do and made an awesome itinerary. He answered every single question we had and was very informative. Once we landed in the country, he made sure everything was the way we needed. All the contact details, information etc was shared prior to the trip, which made it very convenient.
Our driver Rachid Chaif was excellent. He had a lot of information to share about the culture, history and places. When in need, he loaned us with local currency! Yeah, thats right! He was awesome. We shared a lot of good songs on the road trips. He was very kind and took a lot of pictures of us and shared it through WhatsApp. He even gifted me with a tagine! Big thanks to the team for taking such good care of us. The guide in Fes, Hafid was excellent. He was a tower of knowledge and too us through the Souks and made us feel safe. He had a lot of good advice and suggestions, which is really appreciated.
On the whole it was an excellent trip and I look forward to working with Kimkim again.

Brahim Bourrich, local specialist, responded to this review:

Salam Alaykum Archana,

Thank you very much for taking the time to share your priceless feedback with me and with my future travelers. It's a great opportunity to either of us to read about your trip and to feel the love and memories you have for my beautiful country accompanied by your local English speaking driver Rachid to whom I already forwarded this feedback to. Each driver I select for my travelers is very happy to help them learn too much about the local life, people and traditions in... read more

Salam Alaykum Archana,

Thank you very much for taking the time to share your priceless feedback with me and with my future travelers. It's a great opportunity to either of us to read about your trip and to feel the love and memories you have for my beautiful country accompanied by your local English speaking driver Rachid to whom I already forwarded this feedback to. Each driver I select for my travelers is very happy to help them learn too much about the local life, people and traditions in addition to being at their disposal to maximize the value of their time in Morocco.

I am very happy you could make many photos which are great memories to share with your family, friends, and colleagues. I'll always be at your services and please note that it has been a great honor to me being here as your local travel expert. Each time we got in touch, I felt like we are traveling together which is a great feeling I appreciate deeply in my heart because as much as I love my country, I love more what it does offer to my travelers.

Until next time :)

All the best,
Brahim

Maria

Morocco grand tour: tangier to casablanca via the desert - 10 days, Morocco - Jan 26 - Feb 6, 2019

Traveler: Maria R. - Local specialist: Abdellah El Asely

It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was omething different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back!

We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend.

From Said and to our day... read more

It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was omething different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back!

We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend.

From Said and to our day guides who are knowledgeable and proud of their heritage and country and riad owners/managers family atmosphere it was memomarble once in lifetime experience.

Chechouan blue city was something out of a fairytale.

Volubilis brought us to ancient times. Brought to life by our guide Mohammed.

In Fes our guide Hassan showed us scope of city and we learned a lot the different craftsmanships handed down for generations and workmanship. Pottery, Looming, Carpetry, Tanneries.
The drive to Fez to Merzouga though the longest we barely noticed as we had stops on picturesque sights.

We got to interact with Barbary Monkeys. And one day experience four seasons in middle atlas.

Sahara was just magical. If you can manage spend two nights. We are forever changed by meeting family of Nomads. We also learned to play Berber instruments and music.

Souks in Market day, was a great experience.

Makarech has it's own beautiful flavor and flair. A great history 🇲🇦& Makarech lesson early morning with Makarech guide Youssef. But the highlight of Makarech is our cooking class at the Lotus Chef School cooking class. We learned to make Two salads and chicken tagine. They also showed breadmaking and thousand holes pancake and art of tea making.

I'm probably missing a lot of great experience in this review.

Friends and family are like is it really that beautiful in Morocco or just pictures. As we always look like we are having fun. I'm like yes it is. Come over!!

Abdellah El Asely, local specialist, responded to this review:

Reading this review made my day!

The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as... read more

Reading this review made my day!

The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as our local guides and accommodation partners. Our company aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations.

Thank you again for such a nice feedback, It means the world to us!
We look forward to welcoming you back to our beautiful country in the future.

Sincerely,
Abdellah

Whitney

Trip to morocco, Morocco - Mar 4 - Mar 8, 2019

Traveler: Whitney M. - Local specialist: Brahim Bourrich

Said, our driver, was lovely. Getting the chance to know him was one of our favorite parts. He knows people all over the country and so we were welcomed everywhere we went and got to see so many facets of the country.

Brahim Bourrich, local specialist, responded to this review:

Salam Whitney,

I am very happy to receive your feedback. Thank you very much for taking the time to share it with me and with my future travelers. I have already forwarded it to Said's boss too. They are going to be all very glad. We all work as a team to offer my travelers superb travel experiences accompanied by one of my local English speaking drivers or better say, my local brothers because they really do take care of every traveler of mine as a member of our family :)

I'll always be here for you and a lot more is waiting for you to enjoy in my beautiful country.

All the best,
Brahim

Morocco for photographers, Morocco - Feb 4 - Feb 11, 2019

Traveler: Lucy K. - Local specialist: Yassine Echcherki

This trip was like a dream, everything went just perfect and as planned. Yassine was incredibly patient and accommodating, he listened to us, responded to every question we had and made sure we would be happy with our finalized itinerary. Our trip started in Casablanca, our flight was more than four hours delayed due to bad weather in Montreal, our driver Mohammed was patiently waiting for us and it was a relief to see him there and greeting us with a smile, we immediately felt welcomed and... read more

This trip was like a dream, everything went just perfect and as planned. Yassine was incredibly patient and accommodating, he listened to us, responded to every question we had and made sure we would be happy with our finalized itinerary. Our trip started in Casablanca, our flight was more than four hours delayed due to bad weather in Montreal, our driver Mohammed was patiently waiting for us and it was a relief to see him there and greeting us with a smile, we immediately felt welcomed and safe. He drove us all the way to Fes with a quick stop at Rabat. We spent two nights in Fes, our guide Hakim was super knowledgeable and funny, we had a great day of learning and exploring the medina. We then drove all the way to Marrakesh via Casablanca. One tip for next time, I would avoid Casablanca all together, we just spent a few hours there but with traffic in the city it was more than needed and not worth it. In Marrakesh we spent three nights but only two full days, we had an amazing time and our guide Ali was super fun to be with, he was also very accommodating with our last minute itinerary changes and just adapted to our pace. On our second day we went to Agafay desert in the afternoon, this was definitely a highlight of our trip, if you have the chance, don't miss it! From Marrakesh we drove to Essaouira, we only spent one night there and I wish we had more time, it was one of my favorite places of all. One tip is, buy all your souvenirs there, its way cheaper than any other place and they have everything. Definitely don't miss Essaouria. On our last day we drove back to Casablanca and had dinner at a fancy restaurant our driver Mohammed suggested, we had an amazing time and the food was delightful! Well, food was amazing every single day, from the most cheap to more pricey places!
All of our accommodations were unbelievable nice and charming, it was definitely a huge part of our whole experience, we mostly stayed at riads, which were the perfect selection for us. We were provided with a small cel phone for anything that we needed at any time. Our driver Mohammed was incredibly helpful and friendly, and most importantly, drove us with professionalism and great skills all around Morocco, which involved a lot of driving!
I will definitely will be using kimkim services again and would recommend to anyone planning their next adventure!

Yassine Echcherki, local specialist, responded to this review:

Hello Lucy,

Thank you so much for your kind words! It delights me that you had such an amazing time and that your trip was exactly what you wanted it to be. I appreciate your feedback on Mohammed, Hakim and Ali. I will be sure to pass your praise on to them! Thank you for the tip about bypassing Casablanca on the trip from Fez to Marrakesh; I think this will be a recommendation moving forward. It was surely my pleasure to plan and host you, Anda, Ute and Jamie! I hope that you come to... read more

Hello Lucy,

Thank you so much for your kind words! It delights me that you had such an amazing time and that your trip was exactly what you wanted it to be. I appreciate your feedback on Mohammed, Hakim and Ali. I will be sure to pass your praise on to them! Thank you for the tip about bypassing Casablanca on the trip from Fez to Marrakesh; I think this will be a recommendation moving forward. It was surely my pleasure to plan and host you, Anda, Ute and Jamie! I hope that you come to Morocco again, and we can show you the northern part of the country and more into the majestic Atlas and Rif Mountains! Take care and keep in touch.

Warm regards,
Yassine

Holly

Trip to morocco, Morocco - Jan 31 - Feb 10, 2019

Traveler: Holly D. - Local specialist: Brahim Bourrich

My father and I spent 11 days traveling around Morocco with kimkim and had an absolutely incredible time. Right from the start, our local specialist, Brahim, was attentive to our questions and priorities, responsive and very patient as we put together our itinerary. Our trip was planned last minute-- we only had about 3 weeks between the time we contacted kimkim to when we landed in Casablanca, and kimkim was able to cater to our spontaneity, customizing the perfect trip for us. Brahim... read more

My father and I spent 11 days traveling around Morocco with kimkim and had an absolutely incredible time. Right from the start, our local specialist, Brahim, was attentive to our questions and priorities, responsive and very patient as we put together our itinerary. Our trip was planned last minute-- we only had about 3 weeks between the time we contacted kimkim to when we landed in Casablanca, and kimkim was able to cater to our spontaneity, customizing the perfect trip for us. Brahim checked in with us several times throughout our trip to make sure things were going well and we always felt looked after.

Our driver, Amine, was polite, always on time, and flexible if we wanted to change plans or linger in one place. It wasn't long before he felt like a trusted friend. Most importantly-- he was a VERY safe driver-- particularly in Marrakech we were impressed with his driving skills, where the roads are chaotic. Getting to know Amine was one of the highlights of our trip.

Our tour guide in Fes, Hafid, blew us away. He was knowledgeable, charming, and spoke English very well. He was also very flexible with how long the tour lasted-- we didn't feel rushed and he kept asking if there were other things we'd like to see. We couldn't have enjoyed the Medina nearly as much without his local insight.

We chose 3* accommodations and found them perfectly adequate for a father/daughter duo. Always central to wherever we were staying, sparkling clean, with friendly staff and a delicious, fresh breakfast. The riads in Rabat (Dar Alia) and Fes (Perle de la Medina) were breath taking.

It's difficult to pick a most memorable place-- but I think I enjoyed Fes the most. We stumbled upon Cafe Clock; we actually went there twice for dinner because we enjoyed the vibe so much.

Speaking of restaurants-- the only negative about the overall experience I can think of was the surprising lack of diversity in cuisine. It seemed like almost everywhere we were taken to, tagine was the main offering, and after the first 1-2 times of tagine I craved something different, but did not find much variation. We didn't often pick where we ate for lunch (and we would have no resources to know where to go anyway), so I don't if it's just the way moroccan food is, or if it was because of the specific places we were taken to. So unless you know you love tagine, try to make sure your meals have some variation, even if that means eating non-Moroccan food at times. I think we liked cafe clock so much (we went 4 times! 2x in Fes and 2x in Marrakech) because their menu had interesting things to offer besides tagine, and you could tell it had a youthful, cultural community vibe.

Overall a 10/10 for kimkim and all our guides and the people who made our trip unforgettable! Thank you so much!

Holly

Brahim Bourrich, local specialist, responded to this review:

Salam Holly,

Thank you very much for taking the time to share your feedback with me and with my future travelers. It's a great chance to either of us to read about your personal experience and to feel the love and memories you have for my beautiful country. I'll make sure each one of my providers is informed which will make them also very happy.

Please note that I'll always be here for you, your friends and of course your family to design new adventures. Each time I design a trip, it's my chance to learn more about my country and make new precious relationships :)

All the best,
Brahim

Anda

Morocco for photographers, Morocco - Feb 4 - Feb 11, 2019

Traveler: Anda P. - Local specialist: Yassine Echcherki

From beginning to end, we were extremely well taken care of. From our first communication, Yassine patiently helped us prepare an itinerary that was perfect for our group. Once we arrived in Morocco, everything was seamless and well organized. Our driver Mohamed was polite, helpful and charming. He helped make the long drives between cities enjoyable, and assured that we were always comfortable. We were quite pleased with the selection of riads; all three were beautiful and special, each in... read more

From beginning to end, we were extremely well taken care of. From our first communication, Yassine patiently helped us prepare an itinerary that was perfect for our group. Once we arrived in Morocco, everything was seamless and well organized. Our driver Mohamed was polite, helpful and charming. He helped make the long drives between cities enjoyable, and assured that we were always comfortable. We were quite pleased with the selection of riads; all three were beautiful and special, each in their own way. Guides were polite and well-informed. Ali in Marrakech did a great job choosing restaurants for us, and we had a few memorable and delicious dining experiences thanks to him.

All in all, we had an excellent trip, and were extremely satisfied with the level of service from KimKim. We would do it all over again if we could.

Thank you for an wonderful experience!!

Yassine Echcherki, local specialist, responded to this review:

Hello Anda,

Thank you so much for taking the time to write your review about your trip. I'm glad to hear you had a good time in Morocco and that you enjoyed your accommodations. Your pictures are fabulous. Thank you sharing them with us. I see that you were able to catch some goats in Argan tree too!

I appreciate your feedback on Mohamed and your guides. This is very helpful for me and I will make sure to share your kind words with them. Also, I'm glad to hear that the dinning... read more

Hello Anda,

Thank you so much for taking the time to write your review about your trip. I'm glad to hear you had a good time in Morocco and that you enjoyed your accommodations. Your pictures are fabulous. Thank you sharing them with us. I see that you were able to catch some goats in Argan tree too!

I appreciate your feedback on Mohamed and your guides. This is very helpful for me and I will make sure to share your kind words with them. Also, I'm glad to hear that the dinning recommendations worked so well for you. I'm very happy that we were able to take you on this trip and I hope to be able to plan future Moroccan adventures with you!
Warm regards!
Yassine

Ariel

A morrocan getaway , Morocco - Jan 31 - Feb 5, 2019

Traveler: Ariel M. - Local specialist: Radia Tehitahe

Where do we begin?!

From the moment we were greeted by Mohammed, our driver, at the airport, our driver/guide throughout the trip made us feel extremely comfortable from the start. Mohammed was on-time and ready to go as we left the airport and took us to our transportation which was as described by our local specialist Radia - a spacious and modern Mercedes van. The vehicle was fully supplied with fresh snacks, cold water and charging ports for our phones. The wifi was extremely helpful... read more

Where do we begin?!

From the moment we were greeted by Mohammed, our driver, at the airport, our driver/guide throughout the trip made us feel extremely comfortable from the start. Mohammed was on-time and ready to go as we left the airport and took us to our transportation which was as described by our local specialist Radia - a spacious and modern Mercedes van. The vehicle was fully supplied with fresh snacks, cold water and charging ports for our phones. The wifi was extremely helpful and worked throughout our entire trip! Mohammed made sure our ride to the hotel was smooth and along the way began talking to us about Morocco and its rich history, culture and surrounding areas. For the entire trip, Mohammed was ready and always EARLY for all of our trips. We visited 4 cities - Marrakech, Casablanca, Chefchaouen, Tangier. Mohammed was accommodating throughout the entire trip.

All the accommodations that were selected and booked met or exceeded our expectations and we were delighted to stay in locations that were central to where we wanted to be, yet distant enough from the hustle and bustle of the cities. We were impressed by the seamless check-in/check-out processes at each stay, the friendly hotel staff and their willingness to accommodate all requests. At the local Riad's we enjoyed amazing teas and Moroccan desserts. All the rooms selected met our needs and was spacious and clean.

Our various tour guides were all amazing. Ahmed, in the city of Marrakesh, was extremely knowledgeable, friendly and eager to share his knowledge and history of Morocco and its amazing historical sites. Lotfi, our tour guide in Chefchaouen, was an amazing person, super friendly, personable and did an amazing job of photographing our time in the 'Blue City'. Lotfi was accommodating to all of our requests, was extremely well known throughout the city and clearly had a passion for showing us all that the Blue City has to offer. We spent about 5 hours with him and he did a great job.

The food in Morocco is truly amazing. All the selections made by Radia that were included in the package were well selected and did not disappoint. The selections for the lunch and/or dinners were perfect for each occasion. Both Rick's Café & Rhizlane were truly amazing for us. While we enjoyed all of the locations, these two stood out the most for it's quality of food and locations. We truly couldn't have picked better places to eat and enjoy local Moroccan cuisine.

Overall, we highly recommend utilizing KimKim for this or any other trip. We can't wait to not only come back to Morocco but also using KimKim for other future adventures. It was our first time using the site and while hesitant at first, we truly do not regret using the service and only wish now we could have found it sooner to have booked our other vacations in the past! This was truly an unforgettable experience as we went to celebrate my birthday! We truly encourage anyone to consider KimKim for taking care of it all and just sit back and relax and know that your interests and needs will be fully taken care of and far exceed your expectations on your trip!

Robert

Trip to morocco, Morocco - Jan 31 - Feb 10, 2019

Traveler: Robert D. - Local specialist: Brahim Bourrich

The whole trip with my daughter was fantastic!
Brahim was very good in working with us to find the best trip. Our driver Amine, was always on time and talked to us about his country.
In the end we felt like family. He even invited both myself and my daughter to his home to have dinner. It was quite the experience.

Brahim Bourrich, local specialist, responded to this review:

Salam Robert,

It has been a great honor to be in charge of your special trip with Holly. I am very happy to hear that you loved your experience exploring everything Morocco offers to its guests. My driver Amine has also been informed about your feedback and will be super happy as well. I can imagine how special is being with his family having dinner together: this is the real soul of Morocco we offer :)

Please never hesitate to keep me informed once you have new plans for my country; there are always new experiences awaiting you.

All the best,
Brahim

Darlene

Trip to morocco, Morocco - Dec 24 - Jan 15, 2019

Traveler: Darlene C. - Local specialist: Brahim Bourrich

What a great trip. Morocco is a beautiful country and our fabulous driver Mohammed made us feel comfortable, safe, and right at home. Our first stop at the beautiful Hassan II Mosque was really incredible. We had not had a chance to change our money and Mohommed, without hesitation, gaves us some money and said not to worry until we get to a bank. That was above and beyond and we really appreciated it. We travelled to 8 cities in 18 days. Mohammed was always close by and always offered his... read more

What a great trip. Morocco is a beautiful country and our fabulous driver Mohammed made us feel comfortable, safe, and right at home. Our first stop at the beautiful Hassan II Mosque was really incredible. We had not had a chance to change our money and Mohommed, without hesitation, gaves us some money and said not to worry until we get to a bank. That was above and beyond and we really appreciated it. We travelled to 8 cities in 18 days. Mohammed was always close by and always offered his services in the evening if we needed him. The local guides in each city were very good and I highly recommend you do them to get the lay of the land and go to special places you otherwise may not have seen. The riads we stayed in were really nice. Our favourites were Casa Lila in Essaouira, Riad La Clé De Fès in Fes, La Petite Chefchaouen, and our favourite Riad Kalaa 2 in Rabat. The Sahara dessert camel ride and overnight through Hotel Yasmina in Merzouga was excellent. Our cooking class in Marrakech was so much fun. The people in Morocco are very friendly, kind, and always helpful. We ate in some fantastic restaurants and the experience in Marrackech's central square was crazy fun and very memorable. Our home is now adhorned by wool carpets, ceramics, jewellery and hand made wooden items. All in all our trip was fantastic and highly recommend Brahim and his team to provide you with an unforgettable trip to Morocco!

Brahim Bourrich, local specialist, responded to this review:

Salam Darlene,

I am very happy to hear you loved your stays in my country and your travel experience with your family, so, thank you very much for your feedback. It's priceless to have the chance to hear about your adventure and my providers will also be super happy to receive this feedback (Your driver Mohamed, the Riads ...etc) which encourage them all to keep their excellent service the same as it helps me and my future travelers too to learn and design new trips.

Till next time, I am wishing all the best,
Brahim

Trip to morocco, Morocco - Jan 9 - Jan 16, 2019

Traveler: Andres P. - Local specialist: Hajar Nouri

booking process was easy, feel fees are a bit high could consider flat fees rather than a percentage of total costs.

Experience Morocco provided a great itinerary and their service was impeccable. Our driver, Amin, was courteous, knowledgeable and spoke very well english.

the local guides were amazing providing a broad range of information as well as local culture and spots.

Hajar Nouri, local specialist, responded to this review:

Thank you so much for your review and we're so glad to hear that you had such an amazing time across our country.

Thanks again for trusting us with your trip!
-Experience Morocco Team

Trip to morocco, Morocco - Jan 24 - Jan 28, 2019

Traveler: Shawn m. - Local specialist: Brahim Bourrich

Trip to morocco was packed with adventure and can’t wait to take more trips with Kim Kim would highly recommend to any traveler

Brahim Bourrich, local specialist, responded to this review:

Thank you very much, Shawn, for sharing your priceless feedback with me and my future travelers. I'll be here always for you especially that there are still more sights to explore and discover :-)

All the best,
Brahim

Trip to morocco, Morocco - Jan 14 - Jan 20, 2019

Traveler: Ashley G. - Local specialist: Yassine Echcherki

Our trip was great and well planned by Yassine. Our driver Nabil was wonderful and very responsive. He gave us a little phone that allowed us to easily contact him when we needed. We couldn't have asked for better help in a land that we were unfamiliar with.

Our trip was seven days and packed, we were in Tangier, Chefchaouen, Fez, Casablanca and Marrakesh. Admittedly, we should have narrowed down the places we went to, to allow for our type of travel which is a little more leisurely.

We... read more

Our trip was great and well planned by Yassine. Our driver Nabil was wonderful and very responsive. He gave us a little phone that allowed us to easily contact him when we needed. We couldn't have asked for better help in a land that we were unfamiliar with.

Our trip was seven days and packed, we were in Tangier, Chefchaouen, Fez, Casablanca and Marrakesh. Admittedly, we should have narrowed down the places we went to, to allow for our type of travel which is a little more leisurely.

We stayed at 3 star locations and most were great! Riad RK in Marrakesh was great, the fact that they had a Hammam in the location made unwinding much easier. Our Riad in Chefchauouen was also very beautiful and the staff there were very helpful.

On the downside, our riad in Fez (Dar Malika) was nice enough and in a central location but we had a less than ideal situation while there. They are admittedly under transition and do not have a person who works there that stays overnight. This makes it very difficult to talk to someone when the water isn't working (which it didn't for us). The house was very cold outside of the room we stayed in and the second day the groceries went on strike so our breakfast was only a little bread and yogurt. Going to the tannery and not being able to shower was a huge miss. This is the one place I would not stay at again.

The tours that Yassine booked and the guide in Fez was also wonderful. The only downside is that we started to feel like we were only being taken places to spend money instead of simply to admire the culture and choose to buy things if we wanted. We started to feel like the tour was very planned to only go to places that would eagerly show us things only to get us to buy very expensive items. I could do without all the shopping that seemed to be most of the tour, it was very repetitive and didn't allow for much downtime or peace.

There were so many good things and a lot of lessons learned. I will vocalize more about what I'd like in the future and also be sure to know that less is more when booking. Thank you Kimkim, Yassine, Nabil and all of the staff at Morocco off the Beaten Path, you were wonderful!

Yassine Echcherki, local specialist, responded to this review:

Hello Ashley,

Thank you so much for your kind words and feedback. I am so thrilled that you had a great time in Morocco. Your comments and review are so important for my business, and I appreciate your candor in all your communications with me.

I have followed up with the owner of Dar Malika to inquire the situation when you were staying there. They are going to work on adding more heaters in the hallways and make it easier to get in contact with the attendant whom lives next door in... read more

Hello Ashley,

Thank you so much for your kind words and feedback. I am so thrilled that you had a great time in Morocco. Your comments and review are so important for my business, and I appreciate your candor in all your communications with me.

I have followed up with the owner of Dar Malika to inquire the situation when you were staying there. They are going to work on adding more heaters in the hallways and make it easier to get in contact with the attendant whom lives next door in emergency situations. Unfortunately, some construction in the area caused the water to be shut off for a bit. I have also followed up with your guide in Fez to reiterate our policies and instructions on how our tours should be ran. We have gone over ways to modify a tour to meet their traveler’s needs, whether it be more cultural or more touristy, and how to solicit feedback during the tour.

Again, I am very thankful for your review and the information you have provided me, and to others considering going on a fantastic trip to the Kingdom of Morocco. If you are ever interested in coming back, please don’t hesitate to reach out to me and kimkim. Take care.

Warmest regards,
Yassine

Mike

Trip to morocco, Morocco - Jan 20 - Jan 25, 2019

Traveler: Mike I. - Local specialist: Brahim Bourrich

Communication was great. Every question answered promptly. Everything planned was delivered as promised.

Brahim Bourrich, local specialist, responded to this review:

Thank you very much, Mike, for taking the time to share your precious feedback with me. It has been a great honor for me, my team and also my providers to welcome you to our country Morocco and ensure you have had a superb trip. I'll always be here for you whenever you decide to come and visit us again!

All the best,
Brahim

Hilda

Trip to morocco, Morocco - Jan 12 - Jan 19, 2019

Traveler: Hilda S. - Local specialist: Yassine Echcherki

First of all, a big thank you to Yassine and the other members of his team: Hassan, Mohammed & Nabil as well as Chris and Kellie from Kimkim who all worked together to arrange this trip for us. A special thank you to Mohammed, our driver, who drove us all over Morocco, covering great distances. He was an extremely safe and responsible driver who knows the roads and traffic conditions of his country very well.

Ever since I saw the BBC documentary " Sahara" presented by British Actor Michael... read more

First of all, a big thank you to Yassine and the other members of his team: Hassan, Mohammed & Nabil as well as Chris and Kellie from Kimkim who all worked together to arrange this trip for us. A special thank you to Mohammed, our driver, who drove us all over Morocco, covering great distances. He was an extremely safe and responsible driver who knows the roads and traffic conditions of his country very well.

Ever since I saw the BBC documentary " Sahara" presented by British Actor Michael Palin, many years ago, I wanted to visit Morocco and the Sahara desert. And in January 2019, the day finally came. Before our Morocco tour started, my husband and I have been travelling in Southern Spain for a week. On 11 January, we took the FRS ferry from Tarifa in Spain across the Straits of Gibraltar to Tangier. We spent one night in Tangier and our driver, Mohammed, met us the next morning on 12 January to start our Morocco of the Beaten Track tour.

Our first stop on the tour was Chefchaouen. The winding road from Tangier to Chefchaouen through the Rif Mountains was very picturesque and a great way to see the greener countryside of Morocco. People often think of Morocco as mostly a dry desert landscape, but the route from Tangier to Chefchaouen is very green and beautiful. Chefchaouen was one of the highlights of our trip. The accomodation at La petite Chefchaouen in the heart of the old town on the hill was great. This small boutique hotel is run by two young brothers who were always extremely kind and professional. The decorations were modern and stylish and practical, similar to small boutique hotels in Australia and Europe. The breakfast was great and the wifi always reliable. The town itself was lovely and the locals very friendly. We always felt really safe walking around on our own. A shop keeper invited us up to his roof terrace to show us the spectacular view and meet his ginger kitten. It was great that he genuinly just wanted to show us the view and was not trying to sell us something. In Chefchaouen in general, we felt more relaxed and not so hassled by every second person as in Fes or Marrakech. When you walk around the Medinas of Fes and Marrakech, everybody wants to sell you something or be your guide. The Moroccans are great sales people, but not all toursits want to constantly buy things, so it can be quite exhausting to keep saying no. If you do not want to buy something, the 2 most useful phrases to learn and to say firmly but always with a smile are: La Shukran or Non Merci!

From Chefchaouen we drove to Fes, again with spectacular views over the Rif and Middle Atlas Mountains and rows and rows of olive plantations. En route we stopped near Moulay Idriss to see the Roman Ruins of Volubilis. For people with an interest in history and museums and archaeology, these ruins are a must see. The views over the surrounding countryside and Moulay Idriss from the ruins are great. Since the trip involves a lot of time on the road, it can sometimes be hard to find a clean restroom, so even if you are not that much into ancient ruins, I would highly recommend a stop at Volubilis, to stretch your legs and walk among the ruins and it also has very clean toilets. Just make sure you have enough coins to tip the cleaning ladies.

We then stayed in Fes for 2 nights at a beautifully old renovated 300 year old house in the Medina, called Dar Mallika, owned by an Australian writer, Susanna Clarke. In winter it is quite cold in Fes and the house was very cold, but the room had heating and airconditioning and the electric blankets on the beds were great. It was also good to have a choice of different high quality English Breakfast and other Teas as well as several international News Channels in any language of your choice, to stay up to date with what's going on in the world while on holiday. There was also a selection of music to listen to while having breakfast, from classical, jazz to Arabian pop! Si Mohammed, the Riad manager was also a great host, very well organised, helpful and professional. Fes was a fascinating city and a journey back in time. It was great to see the intricate hard work and centuries of tradition at the pottery workshop and handmade carpets. The guided tour of Fes was great, however a bit too long for me. I would have preferred a half day tour, but that depends on the type of traveller you are. I think some people will enjoy having a guide all day and don't feel comfortable exploring on their own and prefer the guide to make restaurants recommendations or shopping recommendations for them. I personally am very independent and like to explore on my own and make my own restaurant choices, so for people like me, a half day tour would be better. Nevertheless, the guide was excellent and we learnt a lot from him about the history of Fes.

The drive to Merzouga from Fes takes about 8 hours, so if you want to do the camel ride around 5pm in order to reach the desert tented camp by sunset, you really need to leave Fes no later than 8 am and it is not practical to have too many stops. We left at 8 am and since it was only my husband and I and our driver, we told Mohammed we don't want to make many stops, we prefer to get to the desert early. But for older travellers who may need more stops and rests, I think it may be a good idea to rather stay 2 days in the desert, first night in the desert hotel, and then do the camel ride the next day without having to rush. We had limited time in Morocco and only 1 night in the desert, so for us, leaving Fes early and driving without many stops worked well. That said, it is important to make a few short stops to give the driver a break. It's such a great distance to travel and the roads are not easy, I think all people doing a tour should be considerate towards the driver, as he has a massive task to drive everyone from point A to B safely and deserves to have lunch and tea breaks too. We had a late lunch in Erfoud at a cafe I would like to recommend. It's not that easy to know which restaurant or cafe to pick on the road in this remote part of Morocco, but we were lucky to find the Cafe Restaurant Dakar Erfoud. The cafe had seating outside on a terrace and inside. It was very clean and the young men who ran the cafe spoke very good French and made us feel at home. We didn't want to have a big sit down meal. Just a quick sandwich or pizza, and since they are a pizza place, they made us a Moroccan flavoured pizza from scratch and within 35 min, we were on our way to the desert. The pizza was delicious and the cafe also had wifi and even features in a French Spy novel (we found out later when we did some research about the cafe). Here is their website, have a look.
https://www.restaurantdakarerfoud.com

We arrived at the Hotel on the edge of the desert around 4:30pm, and reached our tented camp after a 1 and a half hour camel ride on two camels called Aslan & Anlal, lead by their master Yussuf who only spoke Arabic, Berber and a few words in Spanish! Yussuf was great, he knows the camels and the desert very well and he was very friendly and an enthusiastic photographer. He took many photos of us on our camels. We watched the sun set over the dunes and reached the camp just after sunset. The dinner at the camp was nice, although a bit cold. One thing I would say about doing a desert safari in winter, is be aware that it gets very cold in the desert at night. It was -1 degrees celcius. So if you travel in winter, or if you are an older traveller with health issues or not the outdoor camping type, make sure to pack enough warm clothes, the kind of clothes you would pack if you go camping on an alpine mountain hike in cold weather!

We left the desert the next morning on the same camels with Yussuf leading the way. This time we saw the sunrise. We met our driver back at the main desert hotel and started our drive to Ait Ben Haddou through many dusty little mud brick . We stopped to see some fossils as well as stops in the Todra & Dades Gorges. We had a great walk through the Todra Gorge, took some great photo and had lunch in a town on the edge of the Gorge, called Tinghir. This town was really pretty and a great tourist stop with many hotels and good restaurants. Since it is such a long drive, I would suggest especially for older travellers to stop in this town for lunch or even one night, before continuing the journey to Ouarzazate or Ait Ben Haddou as it is a very tourist friendly town, you can take beautiful pictures of the gorge and do some shopping. I saw some great inexpensive rugs and clothes and other souvenirs in this town, much better value that what I saw in Marrakech. We ate at a restaurant called Inass, popular with tourists. The food was good and they also have an indoor and outdoor seating area and very clean toilets. Again, run by a group of young Moroccans. I really enjoyed seeing the young moroccans running B&B's and restaurants. They seem to know what tourists want and these guys could also speak very good English and French.

After a quick stop in Ouarzazate, the film studio town of Morocco, we arrived in Ait Ben Haddou, a UNESCO World Heritage site and a famous movie setting: Gladiator, The Mummy, Laurence of Arabia and many more were filmed here. We stayed at the beautiful Riad Caravane, owned by a French artist who bought a ruined Kasbah and after 5 years of renovations and art collected from all over Africa & Asia, turned it into a 1st class small boutique hotel with very professional staff and fine dining. The Riad also has a rooftop and small splash pool with panoramic views over Ait Ben Haddou. Although we only stayed 1 night in Ait Ben Haddou, I think it is a town where one could spend more time, especially after travelling such long distances.

On Day 6 of our trip we left Ait Ben Haddou for Marrakech. Although Marrakech is not really that far from Ouarzazate or Ait Ben Haddou, the journey takes a long time due to unfinished road works on the Atlas Mountains. We saw some spectacular scenery driving through the Atlas mountains, but the road is quite scary and unfortunately the only way to get to Marrakech by road from the desert. However Mohammed did an excellent job always driving slowly and very carefully.

We arrived late in the afternoon in Marrakech and that is where we spent out last 2 nights in Morocco. I liked Marrakech, the red (dark pink) city . The Riad in Marrakech was nice, again very friendly helpful staff. This one was very traditionally decorated and also had a spa & hamman. Marrakech highlights for me were the Marjorelle Gardens, Bahia Palace and Koutoubia Mosque. The Jemma al Fna square was interesting to see and a must see especially on a first visit, but too many people. The Marrakech Medina is good for restaurants and shopping but I found it hard to walk there with vespas and motorcycles coming from all directions and also too many people for me. By this time we also did not want to buy anything else as we’ve already done all our shopping. I think staying in the Medina is interesting and gives you a true feel for the place, but it is also quite exhausting to keep saying no to everyone who wants to sell you something and if you don't like crowds, like me staying outside the medina might be more peaceful.

Our guide in Marrakech, Nabil was great. He has a lot of knowledge about the city and showed us some interesting places. He was also easy going and flexible, so when we were tired, we could take a break. I would definitely visit Marrakech again, 2 nights and 1 and a half day was not enough to properly explore the city and I can see there is a lot more to Marrakech than the historic medina. Now that I know the medina, next time I would prefer to stay in the area near the Marjorelle Gardens outside the medina, where it is a bit calmer, less motorcycles and people and more open spaces. But that is just my personal taste. If you like staying in the buzz of everything, a road in the medina is definitely for you!

Now that I know the country a bit better, I think 7/8 days is not enough to see all the things we wanted to see and next time I would make it at least 10 days and spend more time in the smaller towns like Thingir, Ait Ben Haddou and Chefchaouen and also try to see more of the coast.

All in all it was a great first visit to Morocco and we are very grateful to Yassine and his team for this excellent introduction to Morocco. The tour was very well organised and they always took such good care of us. It was always easy to communicate with Yassine and his team and they were there to help 24/7! I would recommend them to anyone who would like to to visit Morocco! Just be clear about what you want and what you like and they can arrange it for you!

Yassine Echcherki, local specialist, responded to this review:

Hello Hilda,

Thank you so much for your detailed review and amazing photographs! I am so happy that your trip was a success and that you enjoyed it so much. It has been wonderful having the chance to go through your photographs and seeing the places that were special to you both.

Your guides, driver and our staff all had such nice things to say about you, and all our communication during your trip was so pleasant and understanding. I greatly appreciate you both and have enjoyed the... read more

Hello Hilda,

Thank you so much for your detailed review and amazing photographs! I am so happy that your trip was a success and that you enjoyed it so much. It has been wonderful having the chance to go through your photographs and seeing the places that were special to you both.

Your guides, driver and our staff all had such nice things to say about you, and all our communication during your trip was so pleasant and understanding. I greatly appreciate you both and have enjoyed the opportunity to plan a trip that was the perfect match for you.

Your accounts of the destinations and what it was like to traverse between them is so helpful for me and other travelers. It really gives a sense of what it is like to travel across the diverse landscapes of Morocco. Your feedback about guides and accommodations validate the work that we put in to make sure you have the best time in the best way, and I couldn’t be happier with the results. It is information like this that encourages me to be the best I can be, and to share my home country with people around the world!

I sincerely am excited to plan your next trip to Morocco so you can spend some time exploring quieter locales and get some time on the beach! Take care and keep in touch.

Warmest regards,
Yassine

Taste of morocco, Morocco - Jan 3 - Jan 10, 2019

Traveler: Michele G. - Local specialist: Brahim Bourrich

Jan 19: Marrakech, Skoura, Merzouga, (with overnight stay in desert via Camel Ride), Ouarzazate.
Thank you so much Kim Kim for assessing my family group needs and linking me with such a wonderful travel consultant: Brahim (from Orion Trek Voyages) who worked closely with me via email/message frequently to ensure we had a plan for our holiday that met the needs for all of our group. He arranged wonderful accommodation in each place we stayed (especially Riad Villa el Arsa in Marrakech medina... read more

Jan 19: Marrakech, Skoura, Merzouga, (with overnight stay in desert via Camel Ride), Ouarzazate.
Thank you so much Kim Kim for assessing my family group needs and linking me with such a wonderful travel consultant: Brahim (from Orion Trek Voyages) who worked closely with me via email/message frequently to ensure we had a plan for our holiday that met the needs for all of our group. He arranged wonderful accommodation in each place we stayed (especially Riad Villa el Arsa in Marrakech medina and Chez Talout in Skoura) and provided us with the best driver (Rashid from EMS - Essaouira Multiservice) who was so much more than a driver. He had completed a degree in tourism and made the 4 day trip out to Erg Chebbi and back such a memorable experience. He went out of his way to show us sites not on our itinerary, took many photos of our group and sent them to us and ensured we were all safe and well cared for whilst travelling and at each stop. Travelling with my grown up children and parents could have been a challenge but Rashid was continually happy, polite and accommodating. It felt as if he was part of the family and it was a sad farewell on return to Marrakech. A truly fantastic holiday, thanks so much to all involved. A very memorable experience. Would highly recommend all mentioned to ensure a wonderful holiday. Michele and John Gambrill (John & Robyn Gambrill, Jade Gambrill & Antony Dickenson)

Brahim Bourrich, local specialist, responded to this review:

Salam Michele, John Gambrill and the rest of the family :) I would like first to thank you for taking the time to share your precious feedback with me which I'll make sure to share with all the providers and no doubts they will be very happy too especially Rachid (your driver) who is like a brother to me. Every feedback I receive is on top of my list to evaluate my providers and apply any necessary improvements to ensure a wonderful holiday for my future travelers. I & my team are aware of... read more

Salam Michele, John Gambrill and the rest of the family :) I would like first to thank you for taking the time to share your precious feedback with me which I'll make sure to share with all the providers and no doubts they will be very happy too especially Rachid (your driver) who is like a brother to me. Every feedback I receive is on top of my list to evaluate my providers and apply any necessary improvements to ensure a wonderful holiday for my future travelers. I & my team are aware of all the necessary time and plans each traveler invest to decide to come and visit my country Morocco. Therefore, it's always a great honor to be here, and I'll make sure I am here for you and your family when you decide to come again and visit more of my homeland. There is still a lot more to see and discover.

Please keep in touch & take care of yourself.

My best regards,
Brahim

Hiking morocco's mount toubkal , Morocco - Nov 9 - Nov 11, 2018

Traveler: IVANA M. - Local specialist: Abdellah El Asely

We booked Amizmis valley 3 dazs tour and it was verg nice. Great walk through the day, perfect nature, nice people all around. The only thing that was not perfect was accommodation in first house. When they say "simple accommodation" nowdays people think about bed and shower without aditional fascilities. It was without bed, but that was probably our fault for not reading it carefully. At the other house was much better because of the family that has been so nice to us. Fatima and her family... read more

We booked Amizmis valley 3 dazs tour and it was verg nice. Great walk through the day, perfect nature, nice people all around. The only thing that was not perfect was accommodation in first house. When they say "simple accommodation" nowdays people think about bed and shower without aditional fascilities. It was without bed, but that was probably our fault for not reading it carefully. At the other house was much better because of the family that has been so nice to us. Fatima and her family were very welcoming, trying to teach us how to make bread and cuscus. Although they do not speak english they were trying to explain us everything. Our guide Mohamed was perfect. On this trip we made one friend more

Abdellah El Asely, local specialist, responded to this review:

Hi Ivana,
Thank you for leaving such lovely comments and for taking the time to leave us such a nice review.

Glad that you enjoyed your adventure trip with us, it was a shame about the guesthouse in the first village, we have now changed the trip itinerary, no more staying at Ait Ahmed village, as we have now found a local family in a nearby village which will offer a more comfortable gite with bed and showers.

Your review is highly appreciated and will share it with Mohamed and the rest of the team..

Thanks again and Looking forward to your next visit with us..

Warmest regards,
Abdel

Olivia

Trip to morocco, Morocco - Dec 27 - Jan 6, 2019

Traveler: Olivia H. - Local specialist: Brahim Bourrich

This trip to Morocco was an absolute dream!!! I’m never going back to planning my own trips again. Every detail was thought through, and I was prepared for everything.

Brahim was absolutely incredible, from planning the trip together all the way to when we had an issue getting to our last bus and he sent someone to find us and make sure we made it okay.

We loved every hotel, and the recommendations for restaurants that were given to us were always incredible.

Our driver and tour guide... read more

This trip to Morocco was an absolute dream!!! I’m never going back to planning my own trips again. Every detail was thought through, and I was prepared for everything.

Brahim was absolutely incredible, from planning the trip together all the way to when we had an issue getting to our last bus and he sent someone to find us and make sure we made it okay.

We loved every hotel, and the recommendations for restaurants that were given to us were always incredible.

Our driver and tour guide from Marrakesh to Fez, Rashid, was a god send. He showed us so many things we never would have known to see, and even took us to the place where we ended up buying our rug. He took photos of us the entire time and made us feel safe and taught us so much.

Overall, we can’t stop raving about our trip and about KimKim and about Brahim. We will definitely be using the service again.

Brahim Bourrich, local specialist, responded to this review:

Salam Olivia,

Thank you very much for sharing your great feedback with me. I am very happy to read how deeply you loved your trip and all the services I arranged for you. It's a great honor to me being here for you and Stephen and to secure your wonderful trip full of priceless surprises and travel experiences. I'll be always here for you whenever you need me, and I will make sure my driver Rachid too is informed and for sure he will be very happy to receive this feedback as well.

All the best,
Brahim

Myla

Morocco travel (with mom), Morocco - Dec 15 - Dec 23, 2018

Traveler: Myla W. - Local specialist: Larbi Anzal

My mom and I did a custom 9-day tour of Morocco in December of 2018. Booking the tour, I communicated back and forth with Larbi - he was always very timely in his response and very professional.
Said, was our driver and guide for 6 days (no guide in Marrakesh) and he was wonderful! My mom and I had the best time. Said did above and beyond what he was supposed to do - even took us to some local places to eat and took me to Starbucks in Marrakech. "Thank you, Said. You are the... read more

My mom and I did a custom 9-day tour of Morocco in December of 2018. Booking the tour, I communicated back and forth with Larbi - he was always very timely in his response and very professional.
Said, was our driver and guide for 6 days (no guide in Marrakesh) and he was wonderful! My mom and I had the best time. Said did above and beyond what he was supposed to do - even took us to some local places to eat and took me to Starbucks in Marrakech. "Thank you, Said. You are the best!"
Tour started in Casablanca (Day 1) - we did not really spend a lot of time there since our flight arrived pretty late but we were able to see the mosque the next morning.
Day 2 - Chefchaouen - we loved this place - it was charming! Great place for those eye-catching Instagram photos.
Day 3 - On the way to Fes but stopped off in Meknes - a smaller version of Fes. The shopkeepers were a little more forceful about selling so I did not enjoy this place as much. Volubilis - saw Roman ruins - nice place for photos as well. Arrived in Fes at night.
Day 4 - Fes all day with a different guide. Our guide was El Hadi - he was great too! Explained the different things we were seeing. Guided us through the medina (which was confusing). Got some awesome deals on Argan oil, some scarves and pottery. Opted out of the tanneries - I knew my nose would not be able to hack it. Went to different sights as well - old city, new city, viewpoints from old watchtowers, where you can see great views of the city.
Day 5 - En route to the Desert - stopped by Erfoud (where our guide Said - a resident of the city) - took us where we could purchase trilobites for my brother. Middle Atlas mountain - we stopped by and saw Barbary monkeys on the road - fed them peanuts and gave some stray dogs some of our leftovers from breakfast. At the end of this day - we arrived in the Sahara desert - took a camel ride for an hour (our guide was Mustafa) to our camp. Great place to watch the stars. It was really cold!!! But I would rather be cold than hot, so just be prepared if you are planning on going in the winter.
Day 6 - Breakfast in the camp. Cold morning but got up early to watch the sunrise, then another hour camel ride back to meet our guide Said. Saved some of the apples from dinner and fed it to our camels. We stopped by a local market (Rissani) then went to see Todra Gorge - were able to take nice photos here. We slept in Ouarzazate (nice sleepy town).
Day 7 - Hiked up Ait Benhaddou - great scenery. Stopped off in a few places as well while en route to Marrakech. Arrived in Marrakech late afternoon.
Day 8 and 9 - My mom and I did want we do best - SHOP. We also enjoyed watching the exciting shows in the Jemaa el Fna Square.
We met Larbi in Marrakech - "Thank you for meeting with us, Larbi!"
All in all, it was an awesome "once in a lifetime experience!" - Will we do it again? YES!!! Totally worth it.

Larbi Anzal, local specialist, responded to this review:

Hello Myla and Mom, I am very pleased that you had such a great tour in Morocco. There was both a great variety of places as well as experiences in your bespoke tour, a great result after working together to develop your ideal itinerary. Yes, Said is a very good driver and he goes out of his way to go the extra mile; I am pleased to read that he played an important part in your trip. It was very nice to meet you too in Marrakech and thanks again for your kind gifts, much appreciated. It would... read more

Hello Myla and Mom, I am very pleased that you had such a great tour in Morocco. There was both a great variety of places as well as experiences in your bespoke tour, a great result after working together to develop your ideal itinerary. Yes, Said is a very good driver and he goes out of his way to go the extra mile; I am pleased to read that he played an important part in your trip. It was very nice to meet you too in Marrakech and thanks again for your kind gifts, much appreciated. It would be very nice if you were to make a return visit, there is so much more to see in Morocco. Kind regards, Larbi

5 days in morocco: 4 itinerary options, Morocco - Dec 30 - Jan 5, 2019

Traveler: jaclyn m. - Local specialist: Abdellah El Asely

Our driver, Driss, was fantastic. I can't say enough good things about him, however, since we did not use kimkim to book our accomodation, there were a few issues getting to our hostels. I sent our flight and accommodation itinerary for the entire trip to kimkim prior to our arrival but our driver was not given any of this information. I listed check in and out dates, addresses and phone numbers, so I assumed that directions to locations would be figured out in advance. Again, I do not... read more

Our driver, Driss, was fantastic. I can't say enough good things about him, however, since we did not use kimkim to book our accomodation, there were a few issues getting to our hostels. I sent our flight and accommodation itinerary for the entire trip to kimkim prior to our arrival but our driver was not given any of this information. I listed check in and out dates, addresses and phone numbers, so I assumed that directions to locations would be figured out in advance. Again, I do not believe this is the fault of our driver, but rather a miscommunication on kimkims part. I found the online itinerary a bit misleading. It says "explore the maze like city with a local guide" in Fes. Yet kimkim provided no guide so we used a guide from our hostel (that we had to pay for). We needed to be at our hostel in Merzouga by 4pm to start our camel trek yet this info wasn't sent to our driver so we didn't make it until 5. We were very lucky that our hostel waited for us but they weren't happy about it. It says that you'll visit Rissani for a local market and donkey parking lot, which we didn't see. It then says you'll take "a river walk through the Todra Gorge." Most of the things advertised are really just quick photo stops. There was a lot of driving and the majority of the day was spent in the car. I don't believe this was made clear through the itinerary. And I believe if we had known this we would have planned our days differently. We very much enjoyed all of the places we stayed but would have appreciated more communication/organization from kimkim. This was our first time using a tour company. We paid $800 for a driver. Having a driver was a huge advantage compared to taking the bus, but I felt like there was a bit of false advertising when it came to the rest of the itinerary. Overall I'm very happy we had Driss as our driver and that we used a tour service because we only had a short time in Morocco. After our trip I'm left with the question of whether or not hiring our own driver would have been a cheaper option since we didn't feel as fufilled by the other things kimkim advertised.

Abdellah El Asely, local specialist, responded to this review:

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the... read more

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the driver concerning the hotels locations and departure times to be checked with you on spot then decide together when and where to drive, but it seems this didn't happen, this concerns mainly the departure time to the desert which should have been set together to avoid any inconvenices like what happened.

We take great care to make sure that the included activities are made. You mentioned Rissani market and the walk in Todra gorge didn't happen, the driver seems to have not respected the rules and we’re actively concerned about this issue which will be discussed with our transport supplier right away.

It seems also that there is a problem with loading PDF files on Kimkim as we didn't receive any hotels list and flights data via Kimkim as i already informed you when asking to send the flights info by e-mail instead of Kimkim application.

I Have provided you with my whatsapp number and asked you to send a quick message if you needed any help or if something goes wrong with you during the trip, this would have helped a lot avoiding things like this, myself I spoke to Driss during the tour and he told me that everything is running well.

Regarding the visits of Fes and Marrakech, please have a look into our last exchanged messages, it was clearly mentioned that both visits are not included and that you would need to hire a local guide at own arrangement with the help of your driver/Guide.

Regarding the drive to the desert, the drivers can't really guarantee to arrive at a fixed time as it all depends on the road traffic and stops for pictures/Lunch/Toilets etc. 5/6 Days are the common duration for most of the trips from Fes to Marrakech including the Sahara desert, most of our customers are happy with the trips and we have never received any complaints concerning the driving times and duration, we will make sure that the driving times are mentioned on detailed itineraries in the future to avoid any inconveniences to the customers.

Thank you for bringing this to our attention. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again.

Sincerely,

Abdellah.

Trip to morocco, Morocco - Dec 20 - Dec 31, 2018

Traveler: judy P. - Local specialist: Yassine Echcherki

First we were very pleased with our trip. This is our third one arranged by your company. We went to Croatia last summer and the last winter to Portugal. I'm going to divide my comments into two categories: The first will be the positives, the second will be some weaknesses.

Positives:
Everyone was punctual and right there to meet us and pick us up as scheduled.
Our driver, Nabil, who was with us the whole trip was exceptional. He was good humored and an exceptionally safe driver.
The... read more

First we were very pleased with our trip. This is our third one arranged by your company. We went to Croatia last summer and the last winter to Portugal. I'm going to divide my comments into two categories: The first will be the positives, the second will be some weaknesses.

Positives:
Everyone was punctual and right there to meet us and pick us up as scheduled.
Our driver, Nabil, who was with us the whole trip was exceptional. He was good humored and an exceptionally safe driver.
The cooking class that you scheduled us was terrific.
Our guide in Fez, Mohammed, was superb.
Our guide in Marrakech was very supportive and helpful, but he could have provided more information about what we were seeing. I did love that he added a trip to a Berber Village on our way to our hike.
We loved going to the desert. Riding a camel to the luxurious tent camp was a highlight of the trip.

Negatives:
The first night's accommodations in Fes were outstanding. The other riads were less pleasing due to the fact that we had signed up for four star accommodations. Since we one triple and one double room, we found them to be the same size with an extra bed thrown into the double which made it very tight. My understanding was that the Riads that we were booking would be giving us nicer than standard rooms when I questioned the travel agent about some of the very cheap prices which I saw online for the accommodations.
It would have been good to have received more information on the driving distances. Our third day was horrific and we were exhausted and irritable by the time we reached Fez. I wish the agent might have suggested that we skip Chefchalquin, although we loved it, as it was just too much driving.
I wish that we could have spent time in the Berber museum at Marjorelle Garden in Marrakech.
In retrospect, it would have been good to have more suggestions that would have made for a more relaxing trip. In the end, we canceled our accommodation in Eousoura (sorry for spelling) as it seemed to just far to go to the Casablanca Airport on the day that we would be leaving on an 8 hour flight home. We ended up going to Eousoura as a day trip from Marrakech. Our accommodations on our last night were paid for by us which was fine, but the riad, Riad Zanibar, was a bit rundown and it is a place that I would not have recommended. I understand that the last minute request probably had something to do with it.

Yassine Echcherki, local specialist, responded to this review:

Hello Judy,

Thank you for your detailed review of your trip. All your comments, positive and negative, are helpful and valuable to me. I am so happy to hear that you were pleased with your trip, and that both of your guides and driver were so exceptional! I will be sure to share your comments with them as they will greatly enjoy hearing it.

I do have to say that I am surprised and saddened about your feelings on some of your accommodations. I appreciate your opinions and will revisit them... read more

Hello Judy,

Thank you for your detailed review of your trip. All your comments, positive and negative, are helpful and valuable to me. I am so happy to hear that you were pleased with your trip, and that both of your guides and driver were so exceptional! I will be sure to share your comments with them as they will greatly enjoy hearing it.

I do have to say that I am surprised and saddened about your feelings on some of your accommodations. I appreciate your opinions and will revisit them myself to check the quality they are providing and to make sure that their cost is worth the star-rating that they advertise. It sounds like some of them have lowered their standards since we last used them. Also, thank you for your comments about the long driving distances on your trip. Unfortunately, some of it cannot be helped when traveling across an entire country, but I will be sure to be extra clear moving forward and provide more feedback when I believe there are too many days driving in a row.

Again, I so appreciate your feedback from your Morocco trip. We will be able to grow and become better with your help. It has been a pleasure working with you, Judy, and being able to welcome you and your family into my home country. I hope that we will be able to work with you again, and that I will see you back in Morocco in the future!

Warm regards,
Yassine

Trip to morocco, Morocco - Dec 16 - Dec 24, 2018

Traveler: Upesh J. - Local specialist: Brahim Bourrich

We had a wonderful family trip to Morocco during December (9 days).
We explored the beautiful land full of culture and enchantment.
Everywhere we went we met great people who extended their warmth to us.
Brahim guided us along the way since the early planning stages till we left.
The trip was immaculately planned and we mostly stayed in Riad's (local boutique hotels) and travelled by road to explore the country. Our driver Rashid picked us up at the airport in Marrakech and stayed with us... read more

We had a wonderful family trip to Morocco during December (9 days).
We explored the beautiful land full of culture and enchantment.
Everywhere we went we met great people who extended their warmth to us.
Brahim guided us along the way since the early planning stages till we left.
The trip was immaculately planned and we mostly stayed in Riad's (local boutique hotels) and travelled by road to explore the country. Our driver Rashid picked us up at the airport in Marrakech and stayed with us the entire almost 2000 kms we drove. He was extremely courteous and helpful even going the extra mile and taking photos and guiding us where necessary.

We thank Orion travels and Kimkim for creating wonderful memories on this trip.

Wish you a very Happy New Year!

Regards,
Upesh

Brahim Bourrich, local specialist, responded to this review:

Salam my dear friend,

Thank you very much for sharing your feedback with me. It has been a great honor to have you traveling in my country, and I am extremely happy to hear about your story and that you love being with us discovering the beautiful landscape and the mixture in my local culture. My driver Rachid is like a brother to me the same as the other drivers I have which is the reason why I make sure every traveler of mine is accompanied by one of them to maximize the value of the... read more

Salam my dear friend,

Thank you very much for sharing your feedback with me. It has been a great honor to have you traveling in my country, and I am extremely happy to hear about your story and that you love being with us discovering the beautiful landscape and the mixture in my local culture. My driver Rachid is like a brother to me the same as the other drivers I have which is the reason why I make sure every traveler of mine is accompanied by one of them to maximize the value of the trip in general. I'll always be here for you because there are still more to enjoy and discover in my mysterious country :)

All the best,
Brahim

Trip to morocco, Morocco - Dec 14 - Dec 22, 2018

Traveler: Victoria S. - Local specialist: Brahim Bourrich

Our trip to Morocco was absolutely one of the best experiences in our life! It took several tries to create the right itinerary for us as we had specific timelines and locations, but Brahim was very helpful in coordinating the agenda and is very knowledgeable on the best routes. We went Marrakech, Ourzazate, Erg Chebbi, Fez, Chefchouen, and Casablanca, and I would recommend to not miss any one of these cities because they each entrance you like no other. Along with many others we made stops... read more

Our trip to Morocco was absolutely one of the best experiences in our life! It took several tries to create the right itinerary for us as we had specific timelines and locations, but Brahim was very helpful in coordinating the agenda and is very knowledgeable on the best routes. We went Marrakech, Ourzazate, Erg Chebbi, Fez, Chefchouen, and Casablanca, and I would recommend to not miss any one of these cities because they each entrance you like no other. Along with many others we made stops at on the way, like the Berber Kasbah and the Todra Gordes. These are sights you cannot find anywhere else!
Our Driver Mohammed was fantastic. He spoke great English, was reliable, gave us good recommendations, shared the history about all the places we came across and ensured we felt safe at all times. We really liked our City guides in Marrakech and Fez. They were extremely knowledgeable about the rich history and present culture, helped us navigate through the city so well that the 6-8 hours we had felt like 2, and they led us to experience true life like the locals. They really listened to any of our requests and made it all happen. Our favorite was definitely the Erg Chebbi experience. The people there are so kind and so great! And knowing it was my birthday trip, Brahim and the team really made it an even better experience. I would absolutely request all these people again.
With that said, with the cost of the trip, although in good locations I thought the hotels in most locations could have been a lot better. We booked our own hotel in Marrakech and that was by far the best one we had. The ones booked by the agency were probably 2.5 stars, but service in each was very good. We barely stayed there, so it wasn’t terrible, but I would expect better knowing the conversion rate.
The other things we weren’t too fond of is the stops we would make that were represented as an experience, but really we were being coerced to buy things- Rugs, Leather, Art. Some folks might enjoy this, and we did enjoy some of the places for sure, but ended up spending way too much time on these.
Lastly, we changed our flight arrangements to leave out of Casablanca so we can visit Rick’s Café, but only found out there that they open in the evening, and our itinerary had us there only during the day, so we really never saw the city after making the changes, and that was a bit disappointing.
For food, we were taken to some nice restaurants, and made our own reservations in Marrakech but mainly followed our guides advice, and were not disappointed. But you have to be prepared to eat whatever is around at the time, or I would suggest to always get something for the road.
All in all, a great experience with everyone we met along the way! The service and hospitality is 5-stars!

Brahim Bourrich, local specialist, responded to this review:

Salam Victoria,

Thank you very much for having taken your time to provide me with your valuable feedback relating to your trip and the services I personally arranged for you. I am sure it is going to help me and my future travelers to maximize the value of their time traveling in my country.

Also, it has been a great honor for me to be your local travel specialist taking care of your wishes in order to make this trip a lifetime experience for you full of joy, fun, and happiness especially... read more

Salam Victoria,

Thank you very much for having taken your time to provide me with your valuable feedback relating to your trip and the services I personally arranged for you. I am sure it is going to help me and my future travelers to maximize the value of their time traveling in my country.

Also, it has been a great honor for me to be your local travel specialist taking care of your wishes in order to make this trip a lifetime experience for you full of joy, fun, and happiness especially that it is arranged for your birthday. So, please note that I have well noted all your helpful comments and I will share your feedback with my driver Mohamed and I am sure he will be very happy to receive it, the same for any provider of mine that helped to achieve this dream!

Regarding the accommodations I have arranged for you, they are 3* accommodations according to local standards. They are loved by my travelers, but for sure the accommodation you booked on your own is not similar to them because it's a 5* Riad that I also use for travelers who prefer to upgrade their stays and live the Moroccan luxury touch.

Generally and as you said, the service and hospitality of the local people are 5-stars! I am here always for you, your friends, your family, and for sure for all my travelers to keep inspiring everyone to love my destination and my country Morocco!

Last but not least, I want to take this opportunity to wish you and your Family, the very best. May 2019 be a year filled with laughter, health, adventures, and success for you, your family, your colleagues, and your friends.

My best regards,
Brahim

Rose

Trip to morocco, Morocco - Nov 25 - Dec 5, 2018

Traveler: Rose A. - Local specialist: Brahim Bourrich

I was so delighted with this amazing trip to Morocco with my parents. I normally do all of my own travel planning and have never used a service like this so initially I was hesistant. So glad I took a risk and went with KimKim. From the beginning Brahim was very attentive to every detail and took time to understand our needs so that he could plan the perfect customized itinerary. He made sure that all of the hotels would be good for my retired parents as well as for me. Getting picked up... read more

I was so delighted with this amazing trip to Morocco with my parents. I normally do all of my own travel planning and have never used a service like this so initially I was hesistant. So glad I took a risk and went with KimKim. From the beginning Brahim was very attentive to every detail and took time to understand our needs so that he could plan the perfect customized itinerary. He made sure that all of the hotels would be good for my retired parents as well as for me. Getting picked up from the airport and to our first Riad was very easy. I’m glad we had a guide because navigating Moroccan Medina’s can be tricky. Overall the trip logistics went very smoothly and it was so nice not having to worry or stress over things. When we did have a few small mishaps, Brahim immediately contacted me to rectify the situation. Really amazing customer service.

I was SUPER impressed by our driver Mohammed as well. He was kind, patient, and flexible. He also was a very safe driver, who followed the speed limit, used caution on difficult roads, and kept us safe from some crazy cars on the road. My parents fell in love with him and have even invited him to come visit them in California.

I also really enjoyed our private Fes tour guide Hafid. Not only was he hilarious and entertaining but he had a deep k owl edge of the town’s history.

In terms of memorable cities, I think Chefchouen and the Fes Medina are a tie. Both so unique- like nothing I’ve experienced before. But really, every city we visited was beautiful. The mosaics, fountains, and ever changing landscapes were awesome. I was surprised too by how many small towns and villages we crossed along the way. Stopping for lunch or to explore them as we drove between major cities was one of my favorite things about the trip.

Brahim Bourrich, local specialist, responded to this review:

Salam Rose,

Thank you very much for having the time to share your feedback with me. Having you, mum and dad traveling in my beautiful country had been a great honor to me; anything I shared with you came from my heart because I felt deeply how much love you have for Morocco, and it's always the value I make sure to share with my travelers.

Also, the providers I select are my best choices which I trust to deliver the high quality I promise my clients to find and experience while traveling... read more

Salam Rose,

Thank you very much for having the time to share your feedback with me. Having you, mum and dad traveling in my beautiful country had been a great honor to me; anything I shared with you came from my heart because I felt deeply how much love you have for Morocco, and it's always the value I make sure to share with my travelers.

Also, the providers I select are my best choices which I trust to deliver the high quality I promise my clients to find and experience while traveling within my country. I'll make sure every provider is aware of your feedback, and I am already sure how extremely happy they will be hearing about your love and your feelings! It's always a great pleasure sharing these feelings with them which also encourage everyone to keep up the great work.

I'll always be here for you because there are still lots of hidden sites to explore and discover together.

All the best,
Brahim

Janelle

Trip to morocco, Morocco - Nov 15 - Nov 26, 2018

Traveler: Janelle M. - Local specialist: Yassine Echcherki

We had a fantastic time in Morocco. We visited seven cities in a span of 12 days, accompanied by our Morocco Off the Beaten Track driver, Mohammed. We began our tour in Chefchaouen, then Fes, Merzouga, Ouarzazate, Marrakech, Essaouira, and ended in Casablanca. Each city was uniquely different from the last and we were greatly pleased with the beautiful accommodations secured for us by the MOTB team. We met some wonderful locals while we were there, and felt so welcomed in a place so far away from home.

Yassine Echcherki, local specialist, responded to this review:

I am so happy to have welcomed you both to Morocco for your special occasion! It was a pleasure getting to tour you around the country, and we are happy to hear that you so greatly enjoyed your accommodations. Please feel free to reach out to us with any other feedback and I hope to see you both traveling with us again!

Moroccan cities & the coast - 9 days, Morocco - Nov 21 - Nov 30, 2018

Traveler: Ben B. - Local specialist: Brahim Bourrich

Our driver, Rachid, was excellent in every way, very helpful in organizing porters, restaurant reservations and a good guide in Chefchaouen . Moncef, our guide in Rabat, was excellent and quite a character. Sayeed in Fes was the best guide we had: he spoke excellent English as he had lived in the US and had the best perspective on the good and bad sides of life in Morocco. Our guide in Marrakech, Mohammed, was very personable but not very informative. He showed us Le Jardin Majorelle, Le... read more

Our driver, Rachid, was excellent in every way, very helpful in organizing porters, restaurant reservations and a good guide in Chefchaouen . Moncef, our guide in Rabat, was excellent and quite a character. Sayeed in Fes was the best guide we had: he spoke excellent English as he had lived in the US and had the best perspective on the good and bad sides of life in Morocco. Our guide in Marrakech, Mohammed, was very personable but not very informative. He showed us Le Jardin Majorelle, Le Palais de la Bahia and several shops of quite high quality, but we left feeling there was much more to see, which was not the case in Fes or Rabat. Our favorite places were Chefchaouen, Chellah Necropolis (especially the storks), our two Riads in Fes (Le Calife) and Marrakech (Kaiss), Volubilis and Lixus. The Ouzud waterfalls and the Barbary Macaques there were also memorable.

Brahim Bourrich, local specialist, responded to this review:

Hello Ben,

Thank you very much for your feedback which is deeply appreciated and helps me and my future travelers to read and learn from your own travel experience. I am very happy to hear you have enjoyed your trip and my local providers' services. I have sent you a check-in email in our conversation during your travel to follow up on your trip and if there is anything I can do for you but did not hear back from you which may be due to the network or you were not checking your emails.... read more

Hello Ben,

Thank you very much for your feedback which is deeply appreciated and helps me and my future travelers to read and learn from your own travel experience. I am very happy to hear you have enjoyed your trip and my local providers' services. I have sent you a check-in email in our conversation during your travel to follow up on your trip and if there is anything I can do for you but did not hear back from you which may be due to the network or you were not checking your emails.

Just after receiving your feedback, I noted your satisfaction remark and immediately called my local driver Rachid to review all the trip and what was wrong, I understood from him that you have decided last minute to skip the bird-watching activity on your way to Asilah, and it was your own decision as far as everything was arranged and ready for you. Rachid proposed to enjoy another road and make some stops for you which I believe went very well as you mentioned above. Also, I have been informed that you have decided to skip the local restaurant in Chefchaouen you selected on your own due to its location. Also, the restaurant in Rabat you selected was far more than you expected and you were not happy. Now, I understand the reason why you were not very satisfied; I wished I could help with these arrangements as well, but you have decided to book them on your own and I respect that. Normally my drivers know a lot and it would have been better to check with them for any local restaurants or services you wish to enjoy then you can decide to take their recommendation or keep your own selection.

I 'll always be here for you the soon new plans for Morocco are ready.

All the best,
Brahim

Trip to morocco, Morocco - Nov 13 - Nov 20, 2018

Traveler: Cynthia V. - Local specialist: Brahim Bourrich

Most amazing trip! So many memories made that we will have forever. This touring company Kim Kim was amazing to work with. They tailored our trip so we could see and do all we wanted to see and do. Kind hearted people with much integrity. The guide we had in Marakesh--- Kahil was so knowledgable and helpful. Very kind man and full of so much knowledge and history. Rachid --our guide on our five day adventure into the Atlas Mountains and southern Morocco -- he was like family to us... read more

Most amazing trip! So many memories made that we will have forever. This touring company Kim Kim was amazing to work with. They tailored our trip so we could see and do all we wanted to see and do. Kind hearted people with much integrity. The guide we had in Marakesh--- Kahil was so knowledgable and helpful. Very kind man and full of so much knowledge and history. Rachid --our guide on our five day adventure into the Atlas Mountains and southern Morocco -- he was like family to us on. We had such fun and extraordinary experiences. Rachid is also an excellent photographer (a good eye) and he took and shared many photos he had taken of us during our time together. We learned much about the Berber people. He took us to several Cooperatives so we could see first hand the work of the Moroccan people - in their small villages. We toured the Argon Oil Cooperate, Berber Carpet Cooperative, the Rose Water Cooperative, the Fossil Cooperative, the Tannery and Leather Cooperative, the Spice and Saffron Cooperative. ... and so on. We learned so much about the Medinas in the villages, and the Kasbahs. We learned of the history of the Berber people. Then of course our night in the Sahara Africa with the Camal Caravan oh my! We love dour night in the Sahara with the great food and singing and drumming by the fire under the stars. The entire trip had such amazing food. Came back with all sorts of Moroccan spices, so our home now smells of Morocco. We have used our Tagines every day since being back.

I can't say enough good things about our experience in Morocco. We love the Moroccan people. We love the smells, the colors, the Call to Prayer. We loved all of it.

We are so looking forward to coming back to Morocco. We will definitely work with the same tour company. Perhaps next year!

En Shallah.

Cynthia and Janet

Brahim Bourrich, local specialist, responded to this review:

Salam Cynthia and Janet,

Thank you very much for sharing your travel experience with me and with my travelers. I am very happy you loved being in my country and discovering all the highlights hidden for you with my local guides and my local driver. I 'll make sure they are all informed and for sure everyone will be very happy!

I would love to taste the tagine you are cooking :)

I am looking forward to hearing back from you regarding the next adventure next year En Shallah!

All the best,
Brahim

Vlada

Trip to morocco, Morocco - Nov 16 - Nov 25, 2018

Traveler: Vlada D. - Local specialist: Brahim Bourrich

This was my first booking on Kimkim and it was pretty seamless. The costs of this are pretty high, but it is okay if you do not have enough time to plan yourself. I did a bunch of things with my boyfriend during our ten days in Morocco. We did have a few hiccups like the driver not picking us up in chefcheoun or the walking guide not arriving. However, the rest of the trip went smooth. The local private driver we had during our Sahara trip, Youssef, was amazing. He was super enthusiastic and... read more

This was my first booking on Kimkim and it was pretty seamless. The costs of this are pretty high, but it is okay if you do not have enough time to plan yourself. I did a bunch of things with my boyfriend during our ten days in Morocco. We did have a few hiccups like the driver not picking us up in chefcheoun or the walking guide not arriving. However, the rest of the trip went smooth. The local private driver we had during our Sahara trip, Youssef, was amazing. He was super enthusiastic and great. My bf and I ended up hanging out with him in Marrakesh as well! Our walking guide in fez was great- he was super informative and enthusiastic. Our walking guide in Marrakesh was okay- he was a bit bland and his English was not as great- unfortunately he was pretty quiet for a lot of the time which was fine but I wish we had the same one from fez! One negative is that there’s a few “hidden” costs and people try to offer you things for free or in good faith but then ask for money- it’s annoying! For example, when we were in our riad in Marrakesh, we asked for coffee a few times thinking it was free. In the end they asked for money before I checked out- this should have been communicated beforehand since the states offer free things or are more upfront with costs. The riads we stayed at were good- we loved a lot of them especially the one in ourzazate. The one in Marrakesh didn’t have hot water so it was a bit hard to shower but other than that no issues. Overall- it was great having Brahim as a guide as he was alert and attentive. He was quick to respond and made the kimkim experience a positive one.

Brahim Bourrich, local specialist, responded to this review:

Salam Vlada,

Thank you very much for your feedback, and I am very happy to hear you loved your stays in my country and your travel experience with your boyfriend. I & my team are very pleased to hear about your adventure and my providers will be also very happy to receive your feedback which helps them to keep their job on top the same as it helps me and my future travelers too. I am sorry again for the few hiccups in Chefchaouen which I have taken care of immediately with my local... read more

Salam Vlada,

Thank you very much for your feedback, and I am very happy to hear you loved your stays in my country and your travel experience with your boyfriend. I & my team are very pleased to hear about your adventure and my providers will be also very happy to receive your feedback which helps them to keep their job on top the same as it helps me and my future travelers too. I am sorry again for the few hiccups in Chefchaouen which I have taken care of immediately with my local providers ensuring nothing such this happen again in the future. It was very helpful that you informed me directly and you shared your feedback with me while you are in Morocco, so thank you very much too, which helps me to adjust everything and also to offer you alternative choices to make your trip very memorable. I wished I have been informed also about the shower in Riad Sabah being cold so I can intervene and check what was wrong for you. As you know, when my travelers contact us on our emergency phone as you did, they give us the opportunity to react faster and in a better way to ensure the best solution right away.

Till next time, I am wishing all the best,
Brahim

Family trip to marrakesh, Morocco - Nov 15 - Nov 22, 2018

Traveler: andrew w. - Local specialist: Abdellah El Asely

2 great day trips in Morocco

1- Seti Fatma and the 5 waterfalls, rather energetic climb to the top went from 1500 at base to around 2000m , took 2 hours, with an extra guide that was NOT included in the price. Fantastic experience, followed by a lunch in a riverside cafe restaurant.

2: Agafay desert - amazing experience with a truly personalized tour, we were all surprised how 'desert like' the scenery being so near Marrakesh. Alot of it 'off road' , stopped for tea in a Berber tent. great trip

Abdellah El Asely, local specialist, responded to this review:

Dear Andrew,

I am really glad to read your feedback, it seems you had a good time during your trip to Agafay and Ourika valley, my greatest reward is to hear that you are back home with good memories of my country and its people, I really hope to welcome you again in Morocco and show you other beautiful and mysterious places.

pkease accept my sincere appologize for not letting you know about the extra cost for the local guide in Ourika valley, your feedback will help us to improve our services and to be more informative to our next guests.

All the best,
Abdellah

Linda

Moroccan desert & hiking in the atlas mountains - 8 days, Morocco - Oct 6 - Oct 16, 2018

Traveler: Linda T. - Local specialist: Brahim Bourrich

Brahim was an excellent trip planner for us. We are retired univ profs in our 70s, fit and adventurous and well-traveled. Not having been in Morocco before, I was excited to see city life, the Atlas mountains, village life, the desert on camels, casbahs and Brahim planned all of that for us quickly (as we made our plans almost at the last minute), responding to emails right away and especially contacting us in the Berber village by phone to organize a change in train travel, all of which... read more

Brahim was an excellent trip planner for us. We are retired univ profs in our 70s, fit and adventurous and well-traveled. Not having been in Morocco before, I was excited to see city life, the Atlas mountains, village life, the desert on camels, casbahs and Brahim planned all of that for us quickly (as we made our plans almost at the last minute), responding to emails right away and especially contacting us in the Berber village by phone to organize a change in train travel, all of which worked out very well. My husband and I like to engage with our guides and discuss not only all we learned from them about Morocco, but also their lives and experiences. The Dar Baraka in Marrakesh was wonderful, esp the roof top where we had breakfast. I can't remember the name of our first guide in Marrakesh, who we enjoyed being with. He also taught French in secondary school, and as we were teachers (and my husband speaks French) we got along very well. Our guide for our tour in the desert and Ait Benhaddou was Rashid (from Essaouira) -- another great companion and good conversationalist. The driver was excellent, which we appreciated. Our guide Samir accompanied us to the Berber home stay, where we met the 80 year old pater familias and other family members. Wonderful! And our day in Tangier with Khalid was also memorable -- beautiful weather, interesting sights, good conversation. I'm so glad I found your website -- it was truly a great experience!

Brahim Bourrich, local specialist, responded to this review:

Salam Linda,

Thank you very much for taking the time to share your feedback with me. It had been a great honor to be your local travel specialist taking the best care of your services day by day. I really love what my country offer and do to my dear travelers (friends). This feedback and feelings you have to my country are very precious to us and is the reason why I and my team are here at your disposal all the time. I am sure all my providers will be very happy to hear about your story... read more

Salam Linda,

Thank you very much for taking the time to share your feedback with me. It had been a great honor to be your local travel specialist taking the best care of your services day by day. I really love what my country offer and do to my dear travelers (friends). This feedback and feelings you have to my country are very precious to us and is the reason why I and my team are here at your disposal all the time. I am sure all my providers will be very happy to hear about your story which encourages us to keep our services always on top!

Please keep always in touch!

Shukran Bezaaf :)
Brahim

A taste of morocco: casablanca to marrakech - 7 days, Morocco - Oct 27 - Nov 3, 2018

Traveler: Jessica J. - Local specialist: Brahim Bourrich

This was our first time using Kimkim and it was a very positive experience. The local agencies they used in Morocco were excellent. From the beginning, our agent Brahim was very attentive and responsive. Any question or concern we messaged him about, he would get back to us right away. Additionally, he really took our requests into consideration when customizing our tour of Morocco. A highlight for us was the blue city of Chefchaouen, but honestly, Morocco is a stunning country with amazing... read more

This was our first time using Kimkim and it was a very positive experience. The local agencies they used in Morocco were excellent. From the beginning, our agent Brahim was very attentive and responsive. Any question or concern we messaged him about, he would get back to us right away. Additionally, he really took our requests into consideration when customizing our tour of Morocco. A highlight for us was the blue city of Chefchaouen, but honestly, Morocco is a stunning country with amazing landscapes, architecture, and culture, so it was all a highlight.

Our private driver, Rachid, was very punctual, responsible, and attentive to our needs. He would arrive on time every day and before arriving at our accommodation, he would call ahead to make sure they were ready for us. He was also great about suggesting local places to eat and when we should stop because some of our days were quite long in the car given the nature of the particular tour we chose. He also took some really excellent photographs of us (he's into photography). He is a driver that I would recommend other travelers to request :)

Additionally, the accommodation that was selected for us was just what we wanted--not big hotels, but local Riads (traditional Moroccan houses). One of the riads, Riad Sabah in Marrakech, was a highlight because the owner, Hans (he is from Germany, but lives in Marrakech because his wife is Moroccan) was so friendly and helpful and really made our stay pleasant.

Lastly, the local guides we had (Hafid in Fès and Khalid in Marrakech) spoke excellent English and were very knowledgeable.

All in all, this was a very positive experience and most importantly, it was very stress free. We chose to give Kimkim a try because with our busy work schedules, we did not have the time to plan and do our own research, so we wanted someone that could make this as stress free for us as possible. It was great waking up every day with our driver at the ready letting us know what our itinerary was for the day, not having to worry about how we were going to get to the next place, and arriving with our accommodation ready. Each day, we just got to sit back and enjoy, which is exactly what we needed. Though it was a little more expensive than we would have liked, time and zero stress is a luxury you pay for :)

Brahim Bourrich, local specialist, responded to this review:

Salam Jessica,

Thank you very much for sharing your feedback and feelings with me about the services I arranged for you during your stay in my beautiful country. It has been a great pleasure designing a perfect trip combining all needed local experiences from the local driver and accommodations to the local knowledgeable guides. Receiving this feedback encourages me and my local providers to keep on serving my clients (or I better say my dear friends as I love it this way) with the best care... read more

Salam Jessica,

Thank you very much for sharing your feedback and feelings with me about the services I arranged for you during your stay in my beautiful country. It has been a great pleasure designing a perfect trip combining all needed local experiences from the local driver and accommodations to the local knowledgeable guides. Receiving this feedback encourages me and my local providers to keep on serving my clients (or I better say my dear friends as I love it this way) with the best care to ensure they really enjoy their time exploring our country which makes them then want to come back, again and again, using our services! There are lots of hidden surprises for you all.

We are all here to help you live your dream!

All the best,
Brahim

Moroccan cities and culture, Morocco - Oct 15 - Oct 24, 2018

Traveler: Doug G. - Local specialist: Larbi Anzal

Overall, the cities tour of Casablanca, Chefchaoen, Fes and Marrakech was very good. Our driver Said was very professional, accommodating and spoke excellent English. We felt very well cared for by Said.
Our guide in Fes (El Hadi) was very knowledgeable and courteous. Luckily, we had the services of our driver in Casablanca which made for seamless touring around the city. Our only disappointment was the fact that we had stressed twin bed accommodation to the tour company but this was not provided at some of our hotels. I would recommend KimKim and Anzal Tours to friends and family members.

Larbi Anzal, local specialist, responded to this review:

Many thanks for taking the time to write your review. I am very pleased to read your comments that suggest you enjoyed your tour. My apologies regarding the twin/double bed provision. I will endeavour to repeat the needs to all accommodation places so that our travelers receive what they wish. Many thanks for your recommendation to other future potential clients. Kind regards, Larbi.

Scott

Sahara adventure, Morocco - Oct 19 - Oct 22, 2018

Traveler: Scott C. - Local specialist: Abdellah El Asely

The trip was excellent, nothing to complain about at all. The guide/driver was very professional, prompt and accommodating. The agency was also very professional, excellent communication and very helpful when we had some queries. Excellent experience all considered.

Abdellah El Asely, local specialist, responded to this review:

Hi Scott, Thank you for taking the time to post this excellent review! The team at OT Voyages is so glad that you have enjoyed your Sahara trip. Kamel is really a fantastic driver; we feel so lucky to have him!

We work hard to meet expectations like yours and we’d love to continue making travel dreams come true for awesome people like you. We really appreciate having you as a loyal customer here at Kimkim and we look forward to working with you again in the future!

Thanks again!
Abdel

Shannon

Morocco tour, Morocco - Oct 20 - Oct 26, 2018

Traveler: Shannon B. - Local specialist: Brahim Bourrich

Had a great, albeit too short, experience in Morocco! Brahim was able to tailor an experience to our short timeline. The trip was a great balance of travel between locations, local tours, and some free downtime to explore on our own. It was exactly what we were hoping to get out of the trip. Our driver, Rashid, was absolutely fantastic; provided us with comfortable transit between Casablanca, Tangier, and Fez - and he was great to talk to and share information with us about Morocco. ... read more

Had a great, albeit too short, experience in Morocco! Brahim was able to tailor an experience to our short timeline. The trip was a great balance of travel between locations, local tours, and some free downtime to explore on our own. It was exactly what we were hoping to get out of the trip. Our driver, Rashid, was absolutely fantastic; provided us with comfortable transit between Casablanca, Tangier, and Fez - and he was great to talk to and share information with us about Morocco. Overall, I would highly recommend the kimkim team and would definitely use them again for our next trip where we hopefully will have more time to explore all the amazing sites that Morocco has to offer.

Brahim Bourrich, local specialist, responded to this review:

Salam Shannon,

Thank you very much for taking the time to share your feedback and precious feelings with me and my team. It has been a great pleasure working and designing the perfect trip you wanted and desire to live in my beautiful country. No doubts that I agree with you that my country Morocco has a lot to offer and I'll always be very happy to show you, your family, and friends more of its hidden surprises! I'll make sure my driver is aware of your lovely compliments, and he will be extremely happy :)

Until the next time, please do take care and keep in touch,

My best regards,
Brahim

Basic morocco culture, Morocco - Oct 17 - Oct 24, 2018

Traveler: Linda D. - Local specialist: Yassine Echcherki

We enjoyed an unforgettable introduction to Morocco. The places we stayed were, without exception, all very lovely and well located, with full, nice breakfasts and excellent staff. Our driver was nothing short of wonderful. He was extremely helpful, offered what turned out to be excellent advice when requested, and took outstanding care of us. We realized the driver could not substitute as a professional guide, and there were a few times he could not provide answers to our questions,... read more

We enjoyed an unforgettable introduction to Morocco. The places we stayed were, without exception, all very lovely and well located, with full, nice breakfasts and excellent staff. Our driver was nothing short of wonderful. He was extremely helpful, offered what turned out to be excellent advice when requested, and took outstanding care of us. We realized the driver could not substitute as a professional guide, and there were a few times he could not provide answers to our questions, because of language difficulties, or just lack of really specialized knowledge. Yassine and his colleagues made certain that we were always well cared for, and they were genuinely concerned that we enjoyed ourselves.
If there were one aspect we would have done differently, knowing now what we do, we would have covered less, or else lengthened the trip. It was impracticable to cover the distances we did and still arrive at our destinations with enough time to do any exploring. We definitely needed another full day in Chefchaouen. We thought Essouaria was more important to visit than Volubilis, Moulay Idriss, or even Rabat. Ifrane was better just to pass through than visit. We spent proportionately more time in the car than we wanted. We did rely on the trip planners to know how long it would take to reach a given city, and travel times in general; despite cutting down on some of our original plans, we still could not cover everything.
In Fez, our cooking class was very enjoyable; we did not get as much benefit from the professional tour guide as we had hoped, however. He repeatedly remarked that he could not show us what he wanted to because we had come to Fez on a "holiday" (Friday), and that we needed to visit on a different day to see more activity. That was hardly anything we could have known in advance. He also disappeared whenever he "delivered" us to merchants he thought we should shop from. We loved the goats and the argan cooperative; Todra Gorge was excellent; we enjoyed the hammam in Marrakesh; and our overnight in the Sahara was probably the single most important experience.
Overall, the special attention we received throughout our trip, and particularly in Marrakesh, made us very glad we chose Kimkim and MOTB/Yassine and his team to make our arrangements.

Yassine Echcherki, local specialist, responded to this review:

Thank you for traveling with us and your kind words Linda! I am so happy that you enjoyed your trip overall and that your interactions with your driver were so positive. I appreciate the feedback on the driving times and will make sure to be extra clear with other travelers in the future. I’m saddened that your tour guide in Fez did not met not only yours, but our expectations as well. This will be addressed with other tour guides that we work with in the future. I am so happy that you were... read more

Thank you for traveling with us and your kind words Linda! I am so happy that you enjoyed your trip overall and that your interactions with your driver were so positive. I appreciate the feedback on the driving times and will make sure to be extra clear with other travelers in the future. I’m saddened that your tour guide in Fez did not met not only yours, but our expectations as well. This will be addressed with other tour guides that we work with in the future. I am so happy that you were able to visit the Sahara Desert and stay in the tent! Your kind words are truly beneficial and mean a lot to all of us. I hope to see you visiting Morocco again in the future!

Lisa

Trip to morocco, Morocco - Oct 17 - Oct 21, 2018

Traveler: Lisa R. - Local specialist: Brahim Bourrich

Brahim did an excellent job of creating a seamless itinerary that blended my unique time constraints with my location preferences. (I only had 5 days in Morocco and wanted to fly into Tangier and out of Fes.) In hindsight, I probably would have added another day in Chefchaouen and removed a day in Fes, but this change reflects my own personal preferences in hindsight and does not reflect on Brahim's planning or judgment in any way. Brahim was simply fantastic, and I would highly recommend... read more

Brahim did an excellent job of creating a seamless itinerary that blended my unique time constraints with my location preferences. (I only had 5 days in Morocco and wanted to fly into Tangier and out of Fes.) In hindsight, I probably would have added another day in Chefchaouen and removed a day in Fes, but this change reflects my own personal preferences in hindsight and does not reflect on Brahim's planning or judgment in any way. Brahim was simply fantastic, and I would highly recommend working with him.

This was my first time using Kimkim, and I would certainly use them again, especially for trips that I do not want to logistically plan myself. There is a real sense of security in knowing that Brahim and his team were available to me 24/7 in case anything came up, and I really appreciate that level of support and customer service.

!! شكرا جزيلا! استمتعت بالسفر إلى المغرب كثيراً

Brahim Bourrich, local specialist, responded to this review:

Salam Alaykom Lisa,

I am very happy to receive your trustworthy feedback. I always love to take the best care of my travelers' needs and desires which is why it really means a lot to me being your local travel specialist designing a wonderful travel experience for you and ensure you get back home with the precious feelings that you will never forget.

My beautiful country has still a lot to offer you, so keep in touch, we will always be here for you, your family and your friends.

شكرا جزيلا ليزا
إبراهيم

Ilze

A taste of morocco: casablanca to marrakech - 7 days, Morocco - Oct 13 - Oct 20, 2018

Traveler: Ilze T. - Local specialist: Katherine Butler-Dines

The guides were amazing, charming, warm and knowledgeable. Jamaal was a lot of fun to spend two days with in Fes. His English is impeccable, and he is sweet, funny, and so likable that everywhere we went in the city he ran into people who enthusiastically greeted him with hearty handshakes and hugs. The time he spent living in the US has informed him well about our culture, making him an even more effective cultural ambassador for his home country and city. The tasting tour was... read more

The guides were amazing, charming, warm and knowledgeable. Jamaal was a lot of fun to spend two days with in Fes. His English is impeccable, and he is sweet, funny, and so likable that everywhere we went in the city he ran into people who enthusiastically greeted him with hearty handshakes and hugs. The time he spent living in the US has informed him well about our culture, making him an even more effective cultural ambassador for his home country and city. The tasting tour was fascinating, and we pushed out of our comfort zones with the gentle guidance and good humor of Jamaal. I would recommend him to anyone!

In Marrakech, we had the pleasure of spending a full day with Hassan, who was lovely. He was very amenable when we wanted to add the Jardin Marjorelle to our tour, and at all times made it clear that whatever we wanted was exactly what he wanted. He was extremely knowledgeable and imparted his information in a very clear and interesting way. He took great care of us!

Katherine Butler-Dines, local specialist, responded to this review:

Thanks! It was great hosting you an your family.

Leyla

Sight see if culture , Morocco - Oct 3 - Oct 15, 2018

Traveler: Leyla M. - Local specialist: Larbi Anzal

Our 13 day journey through Morocco was very memorable. Our driver, (Youseff) was very punctual and shared with us his personal knowledge and experiences along the many roads we travelled.

In the city of Fez, we were greeted by our local guide, Fatima. She had vast knowledge of the local markets and attractions within the city. Certainly one of the highlights of our trip.

Overall our trip was well organized and tailored to what we were looking for. We plan on returning to Morocco again in the future, and look to build upon the experience we had.

Cody & Leyla

Larbi Anzal, local specialist, responded to this review:

Hello Cody and Leyla. I am very pleased to read your Trip review. It was excellent to work with you, to tweak and adjust your Trip Plan and itinerary until it was just as you wished it to be. Many thanks for your most positive comments, they are very encouraging. Great to read too that you would like to return to Morocco; there is certainly so much more to see and experience and we cover the whole country. I am very pleased that you have so many pleasant Moroccan memories to reflect upon and enjoy. Kind regards, Larbi, Anzal Tours

Trip to morocco, Morocco - Sep 21 - Sep 30, 2018

Traveler: Marion P. - Local specialist: Yassine Echcherki

We were a party of 6 from Australia. The booking experience with Kim Kim and Off the Beaten Track was 1st class. A great team effort congratulations to Yassine and his team.

When we arrived in Tangier the pickup details had not been detailed and I was surprised to find a driver whom I had not been given his name. Nabil - a lovely man. Nothing was too much trouble for him even though his command of English was patchy at times.

I will address each part of the trip keeping in... read more

We were a party of 6 from Australia. The booking experience with Kim Kim and Off the Beaten Track was 1st class. A great team effort congratulations to Yassine and his team.

When we arrived in Tangier the pickup details had not been detailed and I was surprised to find a driver whom I had not been given his name. Nabil - a lovely man. Nothing was too much trouble for him even though his command of English was patchy at times.

I will address each part of the trip keeping in mind one of our party had been unknown to 4 of us prior to the trip. (not a great idea) This man had not been forth coming with his health issues and the fact he suffered from COPD (Chronic Obstructive Pulmonary Disease) meaning his ability to walk any distance or climb was severely impaired.

Accommodation: The accommodation was excellent in every stop - Tangier, Fez, Desert, Quarzazate, Marakesh and Casablanca. The Riads in Fez and Marakesh were beautiful and the hosts wonderful. Our Fez host went out of her way to help our impaired traveller. The desert speaks for itself and an experience all should have. Ait-Ben-Haddou in Quarzate is 6th century with the whole area under restoration. Sadly we arrived here after sunset and the "getting there" was a little troublesome in the dark. The property has no electricity and lit by candles - not that that is a problem however, not having been able to orientate ourselves in daylight did put a dampener on the night's experience. Next morning was a whole different scenario - a fabulous area and I could not recommend it more highly - just get there in daylight. Our unhealthy traveller just could not make it there and the host went out of his way to arrange alternate accommodation. The host himself was horrified that we arrive after dark.

Meals: All meals provided were great with hosts providing lovely meals on our arrival. Breakfast everywhere excellent

Travelling by Car: Nabil was an excellent safe driver. The 4x4 vehicle comfortable and well maintained. Our travel times were challenging for him time frame wise. Arrival times were really impossible given the state of the roads in some areas and the trucks, buses etc filling the roads. ( I might say some of this was my fault as I had tried to put so much into the trip and Yassine has gone out of his way to accommodate this - in retrospect I had been a little ambitious - an extra day would have made so much difference especially Fez to the desert) We were due to drive Marrakesh-Casablanca on the Saturday morning for a 11.45am flight to London. This truly was not possible - the road over the Atlas mountains is being rebuilt and consequently slow. I didn't know this at the time but given the time it had taken to get everywhere else I cancelled the last day in Marrakesh and added an extra night in Casablanca. The Kim Kim team did this effortlessly for us - thankyou it was the right thing to do.

Guides: The local guides in Fez *** , Quarzate *****, Marrakesh ****** Desert Experience ******
My only comment is that travellers need to understand the driver is not a tour guide as well sadly
and as a result we travelled a long way with no local commentary which would have been very nice. Nabil did his job so well and this comment is in no way a mark against him. He could not have done more.

The Experience would I do it again = Most definitely I could not recommend it more highly

Well done Kim Kim and Morocco Off the Beaten Track
Marion Patrick

Yassine Echcherki, local specialist, responded to this review:

Thank you for such kind words Marion! It is truly our desire to make a trip valuable and an experience unforgettable, and I’m glad that we were able to do that for you. I will address the driving times for future travelers a little bit clearer, and I appreciate your feedback. I’m so happy that your experience in the desert was so wonderful, and even though there were so situations that none of us could control, I appreciate your flexibility with us as well. I surely hope to have you travel with us to Morocco again in the future!

Olga

Trip to morocco, Morocco - Oct 2 - Oct 11, 2018

Traveler: Olga G. - Local specialist: Larbi Anzal

We booked a 10 day trip to Morocco visiting many of the cities including Casablanca, Fez, Ouarzazate and Marrakesh. I was very pleased with the accommodations : Larbi booked us an awesome trip with really nice hotels and riads. Our hotel in Casablanca was brand new (1 month in operation) and our raids in Fez and Marrakesh were right in the heart of the medinas with great trip advisor reviews. Our driver Mubarak was very sweet and patient as well as knowledgeable about the areas we were... read more

We booked a 10 day trip to Morocco visiting many of the cities including Casablanca, Fez, Ouarzazate and Marrakesh. I was very pleased with the accommodations : Larbi booked us an awesome trip with really nice hotels and riads. Our hotel in Casablanca was brand new (1 month in operation) and our raids in Fez and Marrakesh were right in the heart of the medinas with great trip advisor reviews. Our driver Mubarak was very sweet and patient as well as knowledgeable about the areas we were driving through. We even got to visit his mom and sister at their home! And all of our local guides were great, funny and caring (when i got sick). We are extremely happy with the level of service we received on all ends and the best part is I didn't have to lift a finger to book any of it. Thank you Larbi and the Kim Kim team for an amazing experience.

Larbi Anzal, local specialist, responded to this review:

Hello Olga. It is very rewarding to read your comprehensively positive review, many thanks. A bespoke and tailor made trip endeavours to provide an exceptional and unique set of experiences for our travelers and it sounds like this was most definitely the case for you. Thank you for taking the time to express your feelings about your trip with us, it is hugely encouraging. We put a lot of effort into preparing out travelers’ trips and all their component parts and it sounds like we have the “trip recipe” just right! Kind regards, Larbi

Thomas

Trip to morocco, Morocco - Sep 27 - Oct 4, 2018

Traveler: Thomas C. - Local specialist: Brahim Bourrich

It was a wonderful experience and I would recommend KimKim to anyone planning to visit Morocco. My driver, Redoune, was fantastic and got me safely through the interary without any problems whatsoever. Brahim did a great job advising me on what to do with the time I had.

Brahim Bourrich, local specialist, responded to this review:

Salam Thomas,

What a fantastic travel experience! Thank you very much for sharing it with me and of course with my travelers.

I am very happy to read about it and see all the lovely photos; you are a great photographer! It has been a great honor for me to be at your side and select the best services you need to offer you the dream trip you deserve.

My door will always be open for you.

All the best,
Brahim

Iberia trip, Morocco - Sep 19 - Sep 24, 2018

Traveler: Adrienne N. - Local specialist: Brahim Bourrich

Kim Kim and specifically our contact Brahim was amazing! I had several different questions that came up before the trip and even during and he got back to me immediately and was very thorough and helpful. I would absolutely recommend Kim Kim!

Brahim Bourrich, local specialist, responded to this review:

Hello Adrienne,

I am so delighted to receive your precious feedback. It really means a lot to me to hear about your travel experience in my beautiful Morocco. Being at your side before and duing your trip is a great honor for me, and I'll always be here for you. My main goal will always be to ensure the best trip and local experience for you and my future travelers as well.

All the best,
Brahim

NAZURAH

Morocco trip, Morocco - Sep 9 - Sep 15, 2018

Traveler: NAZURAH M. - Local specialist: Brahim Bourrich

Overall, the trip was amazing. Morocco is really one of the places that I would want to go again. It was my first time using KimKim as I would usually travel in the Europe on my own, without having a tour guide. However, since we are a bit unfamiliar with how things are in Morocco, and the limited usage of English there, we decided to have a travel guide there. Planning for the trip was made easy with KimKim, as Brahim and the team came up with the itinerary and we all agreed to it, with some... read more

Overall, the trip was amazing. Morocco is really one of the places that I would want to go again. It was my first time using KimKim as I would usually travel in the Europe on my own, without having a tour guide. However, since we are a bit unfamiliar with how things are in Morocco, and the limited usage of English there, we decided to have a travel guide there. Planning for the trip was made easy with KimKim, as Brahim and the team came up with the itinerary and we all agreed to it, with some amendment. The driver Mohammed was really helpful through out the journey, and made us comfortable. However, the distance from where the car could drop us to the Riad was bit too far for my parents, who had bad knees. It was partly our mistake as we thought it was not that far to walk, but actually took us good 15 minutes. (It was alright for my friend and I but was too much for my parents).

We also had amazing experience staying at the Riad, good opportunity to feel how living in Moroccan house like.

Good job KimKim! Thank you for all the help.

Brahim Bourrich, local specialist, responded to this review:

Hello Nazurah,

Thank you very much for your having the time to share your feedback with me. It is a great honor for me being here at your side to make sure all the services of your trip are well achieved as agreed. I am very happy to hear about your precious feelings toward my beautiful country Morocco. There are still lots of hidden sites and surprises to live and experience next time. I'll always be here for you, your parents and of course your friends as well. Never hesitate to contact... read more

Hello Nazurah,

Thank you very much for your having the time to share your feedback with me. It is a great honor for me being here at your side to make sure all the services of your trip are well achieved as agreed. I am very happy to hear about your precious feelings toward my beautiful country Morocco. There are still lots of hidden sites and surprises to live and experience next time. I'll always be here for you, your parents and of course your friends as well. Never hesitate to contact me if you need anything or have any question about Morocco.

My local driver Mohamed is going to be very happy when I share your comments with him; he is one of my best drivers and all my clients love travling with him. We are all working together as brothers and very close friends to make sure our travelers enjoy the real Morocco full of local feelings.

Regarding the Riad and how far it is from where the car stops; I have well noted this point and for sure it's very helpful to hear back from you about my services because it helps me evaluate the accommodations I use for my travelers. I'll make sure also my whole team knows about this detail because ensuring your comfort (your parents as well) is on top of my duties, and I am very happy to do so.

Thanks a lot again and the honor is ours to have you joining our trustworthy community.

All the best,
Brahim

Morocco 2018, Morocco - Sep 2 - Sep 8, 2018

Traveler: Mona H. - Local specialist: Katherine Butler-Dines

My husband and I are experienced, avid travelers who normally plan our trips on our own with great success. However, upon doing my own research for an upcoming trip to Morocco, I came across the kimkim site and made the decision to utilize their services. I had read positive reviews, and having no real knowledge of Morocco, I decided to give kimkim a shot. We had planned on staying 1 week in Morocco and wanted to cover as much as possible in our brief time there in order to wet our palates... read more

My husband and I are experienced, avid travelers who normally plan our trips on our own with great success. However, upon doing my own research for an upcoming trip to Morocco, I came across the kimkim site and made the decision to utilize their services. I had read positive reviews, and having no real knowledge of Morocco, I decided to give kimkim a shot. We had planned on staying 1 week in Morocco and wanted to cover as much as possible in our brief time there in order to wet our palates before our next return. Morocco is a country with lots to see and do, and I discovered that one can spend lots of time driving from destination to destination. For example, there is Marrakech, then there is the desert with the sand dunes, and then you also have the Atlas Mountains, as well as the coast. From a logistics point of view, I just thought it would be much easier to let someone with experience plan everything. That’s where kimkim stepped in and really delivered. From the beginning, speaking with Katherine was a breeze. She was helpful, very professional, easy to communicate with, and had a clear idea about the experience we were looking for. She also made good recommendations with regards to hotel and restaurant suggestions. When I explained that we wanted to go to Marrakech, the desert, and the Atlas Mountains, she suggested we book a short flight internally to reduce travel time. Highly worth flying between destinations as roads lack good infrastructure and trips can be very long! Katherine and kimkim planned everything for us, from booking beautiful hotels, to fabulous restaurants, to arranging private drivers, to wonderful tours and experiences. From the beginning, we discussed a budget, and Katherine and kimkim made it happen. Shout out to our private driver Abderrahim (Abdo) and our guide Hassan! Both could not have been more professional, hospitable, and courteous. Our driver Abdo was always on time, and when he arrived at the airport in Marrakech to collect us, his vehicle was very clean and spacious, and he had cold water in the car and all kinds of delicious snacks. He also gave us a local mobile phone and charger to use for the duration of our trip. In it, all important numbers were already saved, and the phone, while it was not a smart phone, was quite perfect as the battery lasted the whole week without charging, and it proved to be very useful. Whenever we needed our driver or needed more time at a destination, our driver was always a phone call away. They also let you use the phone to make free international calls! We were even given welcome satchels with our names painted in Arabic with adaptors and a bound program for our whole trip inside! The program was especially helpful as it included a detailed itinerary, information about the destinations we would be visiting, key contact names and numbers, as well as additional information about the country in general. For some reason, the adaptors would not work, but it was still a nice and thoughtful touch! When we encountered a problem at the airport in Marrakech causing us to miss our flight to the desert, I reached out to our driver and within a short period of time, Katherine reached out to us and found the best solution to our problem. They quickly arranged for a driver to take us to our next destination and while the trip was exhausting, kimkim nevertheless delivered and got us to our next destination the best way they could. In a world where travel agencies have become a bit obsolete, kimkim is changing all that and making it cool again. Their travel platform is quite seamless and efficient, really taking the headache out of planning a trip to a foreign locale. The best part of it all is that their services, while being as useful as they are, are quite inexpensive. Their fees are more than reasonable. Morocco is a beautiful country with warm, hospitable people with a great sense of humor. There is so much to explore and experience and never at one time did we feel unsafe. Their culture is so diverse, and there is something in it for everyone to enjoy, whether it be luxury riads, excellent dining options, spa services (hammams, yes please!), cultural activities, outdoor activities such as trekking, and lots of incredible shopping. I personally highly recommend a trip out to the desert with camel rides and sleeping under a sky filled with a trillion stars at a Berber camp! Kimkim helped us fall in love with Morocco, and we will be returning in the near future for certain. Thank you kimkim for this great experience!

Katherine Butler-Dines, local specialist, responded to this review:

Thanks! It was a pleasure hosting you.

Arun

4 days in marrakech, Morocco - Aug 19 - Aug 22, 2018

Traveler: Arun M. - Local specialist: Brahim Bourrich

Tailor-made, precise, seamless and absolute comfort. These are the attributes we generally look for when booking a trip or part of the trip through someone. When we started our discussions with Brahim, right from the get go , he was attentive, understanding and even compassionate when taking down our requests and needs. A beautiful country which it is, Morocco, an experience through kimkim makes it much more enriching and fulfilling. Lastly, as all curated trips, this wont be easy on the pockets, but you get every worth of your dime !

Brahim Bourrich, local specialist, responded to this review:

Salam Arun,

Thank you very much for taking the time to share your precious feedback with us. I am so delighted to read and hear that you loved your trip I personally designed for you because it has been also a great honor for me to be your local travel specialist and to arrange this amazing travel experience for you within my country Morocco. My door is always open for you!

All the best,
Brahim

Glimpse of morocco, Morocco - Aug 1 - Aug 4, 2018

Traveler: Henry G. - Local specialist: Larbi Anzal

3 nights 4 days tour Chefchaouen/Fes very well organised by Larbi the local Morocco travel specialist, he was very helpful organising transport and accommodation, the Hotel and Riad was excellent, clean rooms, good meals (dinner) the staff at both places was helpful and attentive to assist our needs, information and directions .
Our driver Mubarak was not only the driver but a tour guide as well, very knowledgeable of his country's history and places of interest for the foreigner.
His driving was always defensive, courteous and safe.
Well done KIMKIM,

Larbi Anzal, local specialist, responded to this review:

Hello Henry. It is very good of you to take time to write a review of your tour. I am very pleased that you all enjoyed every aspect of your trip. It was good to work with you, adjusting things as you wished till you had your ideal tour. Creating your comprehensive, bespoke tour was a pleasure and we very much appreciate our appreciative travelers. After your little taste of Morocco perhaps you will think to visit again and to experience other areas; just let me know! Larbi Anzal.

Morocco trip, Morocco - Apr 1 - Apr 6, 2018

Traveler: Angel D. - Local specialist: Larbi Anzal

Our trip to Morocco was fabulous with the help of Larbi. We toured the country without any hassles, our ride was comfortable and the people who were there as part of Larbi's team were amazing. We don't have any complaints at all. The hotels all suited our needs. I am so glad we planned this trip through kimkim, I'm pretty sure there's no better way to do it. We recommend kimkim to everyone who wants to visit Morocco!

Larbi Anzal, local specialist, responded to this review:

Hello Angel. Your words are very warming indeed to read, many thanks. It is great to know that your trip to Morocco was so good and that you completely enjoyed all the provisions that we had provided for you. It was great to work with you to design your ideal tour to be exactly as you wished it to be. Your praise is fullsome; thank you very much for taking the time to write some lovely words. Larbi.

Alvin

A moroccan desert adventure - 4 days, Morocco - Jun 9 - Jun 14, 2018

Traveler: Alvin K. - Local specialist: Larbi Anzal

We spent 5 days and 4 nights in Morocco and it was great. One of the highlights of our trip was spending the night in the Sahara desert where we were able to watch the stars by the campfire while also enjoying some local music.

Our trip was spent mostly on the road however which at some points of the trip can feel quite boring. However it is understandable due to the size of the country and the distances we had to travel between each place. Nevertheless, the scenery during the drives were... read more

We spent 5 days and 4 nights in Morocco and it was great. One of the highlights of our trip was spending the night in the Sahara desert where we were able to watch the stars by the campfire while also enjoying some local music.

Our trip was spent mostly on the road however which at some points of the trip can feel quite boring. However it is understandable due to the size of the country and the distances we had to travel between each place. Nevertheless, the scenery during the drives were beautiful ranging from rocky mountains, desserts, and valleys. The cities we visited were also very beautiful we visited Ourzazate, Marrakech, and Boulmane Dades.

Our driver was very helpful and very informartive and we enjoyed the trip very much. The accommodation provided by Larbi was of very good quality. We opted for the 3* option and the places we stayed in were very clean and provide very good service.

Some negatives/feedback from our trip:
- we did not get information on the time that our driver would pick us up on the first and last day. It would be more efficient for us and for the tour to provide us this info as we had to ask the hotel manager to phone Larbi a couple of times.
- when we were dropped of in Marrakech by our driver we had to walk to the riad we were staying and our driver agreed with a guy with a cart to take our baggage for 50 dirham. When we arrived I was forced to pay 150 dirham by him.

Despite some minor stuff we enjoyed our trip very much and would recommend using Larbi's services if you are going to visit Morocco.

Larbi Anzal, local specialist, responded to this review:

I am delighted to read your very positive and encouraging Review; many thanks for taking the time to write it and so fully too. I am very pleased to know that you had a great trip and that you fully appreciated the magnificent sceneries and experiences of Morocco (as well as the Anzal Tours service provision!). It is a huge country - you must come back and see more! We have very good drivers and it's great to hear that you appreciated his services too; they do a demanding job and are a very... read more

I am delighted to read your very positive and encouraging Review; many thanks for taking the time to write it and so fully too. I am very pleased to know that you had a great trip and that you fully appreciated the magnificent sceneries and experiences of Morocco (as well as the Anzal Tours service provision!). It is a huge country - you must come back and see more! We have very good drivers and it's great to hear that you appreciated his services too; they do a demanding job and are a very important element of our tours; their input is significant to a tour's overall success. Good to get your "light negatives'' too, thanks; noted and action will be taken for the future. It is a bit tricky to control the luggage carriers, however; they are good and needed for what they do but they have tough lives so any chance to squeeze a little more dirhams can be the case sometimes, sorry about that. Many thanks for your personal recommendation too; I appreciate that very much. We genuinely strive in Anzal Tours to meet and exceed our travelers' expectations. Larbi.

Cultural highlights, Morocco - Jun 7 - Jun 11, 2018

Traveler: Jane R. - Local specialist: Larbi Anzal

Larbi planned a wonderful trip for us. It was exactly what we wanted for the time available to us. His driver was excellent, obliging and knowledgable. When we had to make some changes nothing was too much trouble for Larbi.
Thank you for putting us in touch with him.

Larbi Anzal, local specialist, responded to this review:

This is wonderful to read. We put in full effort to provide great tours for our travelers and it is excellent when a trip is thoroughly enjoyed and appreciated by our travelers. In Anzal Tours we do go the extra mile in order to work with our valued clients to creat and provide a special tour, just as they wish it to be; when we receive a review such as yours we know we are providing just what our discerning travelers want and appreciate. Many thanks ... and spread the word! Safe and happy future travels.Larbi

Yvette

Exploring morocco, Morocco - Apr 30 - May 12, 2018

Traveler: Yvette F. - Local specialist: Larbi Anzal

We had an incredible time during our 12 days in Morocco!

We usually travel quite independently, and this was a new experience for us having a private driver for the first 7 days of our trip, and a mountain guide for another 2.

Now that we are back, we wouldn't have had it any other way. We learned so much from our time with Said, about his culture, family, and other random facts and observations. I think this was the best way to really immerse yourself into Morocco, especially if it's your... read more

We had an incredible time during our 12 days in Morocco!

We usually travel quite independently, and this was a new experience for us having a private driver for the first 7 days of our trip, and a mountain guide for another 2.

Now that we are back, we wouldn't have had it any other way. We learned so much from our time with Said, about his culture, family, and other random facts and observations. I think this was the best way to really immerse yourself into Morocco, especially if it's your first time to Africa or a Muslim country.

Said was also very knowledgeable of the general area. He took us to many places we didn't know about and often stopped in small towns or the side or the road to show us a collective (fossils, roses, argan oil, ceramics), taste some dates or watermelon, or to see a small gift a local was selling (Without feeling pressured to buy). He also took us to visit a nomadic family and share tea with them in their tent, a very special experience for us. It was sad to say goodbye.

I'm not sure that we would do anything differently. We packed quite a bit into our trip, but there is so much to see: Roman ruins at Volubilis, wandering around the blue city at Chefchaouen, the busy medinas in Fes and Marrakech, and of course the desert!

The desert was probably our favorite part of the whole trip. We spend about 3 full days driving between small market towns, stopped at a fossil factory in Erfoud, saw beautiful oases hidden in the rocks and sand, and enjoyed a memorable camel ride at sunset into the dunes where we spend the night enjoying music from local Berber people, who were all very friendly. We even got to hold a baby sand fox that a local boy had on the side of the road!

Another very special part of the trip was spending 2 days hiking in the High Atlas mountains between small villages. We enjoyed 2 lunches with Berber families and spend a very crazy lightning storm in the home of another. Our mountain guide was great and very knowledgeable of the area, even when we had to change our route to avoid the river that grew from the storm.

The riads we stayed at (Fes, Marrakech) were beautifully designed, and the service was top notch. It was great to enjoy a delicious meal on the roof or in the ornate dining areas of our riad after a long day of exploring.

This trip really opened our eyes and re-prioritized our list of places we wanted to jump into next.

Shukran to Larbi & Said for this very special trip!

Larbi Anzal, local specialist, responded to this review:

These are every encouraging words to read Yvette, many thanks. I am delighted that you trip was so exhilarating. Anzal Tours is very pleased that you delighted in the many "extras" that we provide for our travelers, such as close and meaningful encounters with local people; these are very special events. Great too that Said was such a great driver and companion; we are very pleased with our Anzal Tours drivers and we fully know how important a part they play in a trip's overall success. I... read more

These are every encouraging words to read Yvette, many thanks. I am delighted that you trip was so exhilarating. Anzal Tours is very pleased that you delighted in the many "extras" that we provide for our travelers, such as close and meaningful encounters with local people; these are very special events. Great too that Said was such a great driver and companion; we are very pleased with our Anzal Tours drivers and we fully know how important a part they play in a trip's overall success. I will feed back to Said and I know he will be very happy to have served you so well and to your high satisfaction. Thank you very much for young with us; Morocco is varied, Morocco is vast - great that you are keen to return; we will be happy to serve you again. Larbi.

Trip to morocco, Morocco - Apr 9 - Apr 23, 2018

Traveler: Keira N. - Local specialist: Larbi Anzal

Overall trip was great, got to see a lot of the countryside and beautiful landscapes. From a logistics point of view would probably recommend to others to not do such a tightly packed schedule and enjoy more time in some of the bigger towns. Driver was safe and efficient, good English, initially not as interactive but soon warmed up to conversation. Unfortunately the day tour guides left a bit to be desired. The fes guide whilst kind, too much taking to cooperatives and shops, would prefer... read more

Overall trip was great, got to see a lot of the countryside and beautiful landscapes. From a logistics point of view would probably recommend to others to not do such a tightly packed schedule and enjoy more time in some of the bigger towns. Driver was safe and efficient, good English, initially not as interactive but soon warmed up to conversation. Unfortunately the day tour guides left a bit to be desired. The fes guide whilst kind, too much taking to cooperatives and shops, would prefer more historic information and sight seeing. The Marrakech guide was lovely as well, more historic information which is nice, but once again too many cooperative stops. The mountain guide unfortunately was very odd, barely spoke to us for the entire day and did not have much information about local species of plants and animals, needed more persona. Larbi was great at listening to our needs and helping us arrange optional activities and transport so thank you for that. Accomodation was good throughout the stay, clean and comfortable. Ideally not all dinners would be included in future as we did could not finish the meal and it was a waste of food as well as money. Overall good experience, thank you Kim Kim!

Larbi Anzal, local specialist, responded to this review:

Hello Keira. It is pleasing to know that you enjoyed your trip. With the number of days that you had and the places you wished to see, yes, of course, the tour had to be at a pace. In all places it wot be good to linger longer, I understand. The driver is always an important part of a tour and it is excellent that he was both safe as well as helpful; it is always good to ask questions and to encourage, as you did, and then a strong rapport can allow for much information to be gained (as you... read more

Hello Keira. It is pleasing to know that you enjoyed your trip. With the number of days that you had and the places you wished to see, yes, of course, the tour had to be at a pace. In all places it wot be good to linger longer, I understand. The driver is always an important part of a tour and it is excellent that he was both safe as well as helpful; it is always good to ask questions and to encourage, as you did, and then a strong rapport can allow for much information to be gained (as you gained). Guides too play their significant role as well. It is great that your Marrakech Guide was good but I do know that sometimes there is a leaning towards shops that is not what some travelers want. I will take this point on board and certainly look into who was your Fes Guide and discuss future approaches to our travelers if he wishes to work for Anzal Tours. I know the Mountain Guide well and know him to be caring and courteous as well as safety conscious; I see him quite often. But I will meet him and discuss his duties more fully to him and train him further into what can be discussed with out travelers. Great to know that the accommodations were good. I am pleased my own on-tour service/contact/availability to you was helpful. I am very pleased that you liked the Kimkim service - they have many other country specialist around the globe, maybe you can check in again to see where next with Kimkim!

A moroccan desert adventure - 4 days, Morocco - Apr 15 - Apr 20, 2018

Traveler: Ravi V. - Local specialist: Larbi Anzal

Larbi and his team took good care of us and service provided by all of them was very good and made our trip enjoyable.

Larbi Anzal, local specialist, responded to this review:

I am very pleased to read that you liked the services of Anzal Tours. It was a pleasure to work with you, to learn of your needs and to then shape your bespoke, private tour to be just as you wished it to be. I hope you have many good photographs and memories of your trip that will give you further pleasure long into the future.

Morroco, Morocco - Apr 22 - Apr 25, 2018

Traveler: Victoria M. - Local specialist: Ian Hardie

Said was perfect in every way. Good driver, knowledgeable, patient with us and always with a smile. He was punctual , respectful and when there was a mix up with one of our bookings, he handled it with no problem. We had the utmost confidence in him. He went out of his way to show us his culture. I would give him 5 stars for the service he provided and would recommend him without reservation.

Ian Hardie, local specialist, responded to this review:

Excellent to hear that you had a great trip. It is very enjoyable creating bespoke tours for our travelers and it is important that all the trip’s element work well together. I am especially pleased to read that your driver was so high quality and I will pass your kind comments on to him. I hope you now have many superb memories of your time and travels with us in Morocco.

Trip to morocco, Morocco - Apr 9 - Apr 23, 2018

Traveler: Vini N. - Local specialist: Larbi Anzal

While we enjoyed our trip to this amazing country , I would have a some suggestions .
We were two people on a private tour .

Clarify every arrangement clearly
Eg no shopping stops on guided tours / guides could be higher quality
All drivers or taxi services provide by company to have basic English ( or language requested by client ) . We struggled with this on our last three days , was tiresome .
We requested a luxury tent in the Desert , but only a standard one was booked . When we... read more

While we enjoyed our trip to this amazing country , I would have a some suggestions .
We were two people on a private tour .

Clarify every arrangement clearly
Eg no shopping stops on guided tours / guides could be higher quality
All drivers or taxi services provide by company to have basic English ( or language requested by client ) . We struggled with this on our last three days , was tiresome .
We requested a luxury tent in the Desert , but only a standard one was booked . When we queried it and requested itemised costs , nothing received . My final quote was based on this,
Also I had requested meals to be omitted , to offer more flexibilty , this was not done .
So we ended up pay AUD 500 eac more , not totally sure what for .
Our initial driver could have had more engagement / charisma . Felt he wa just ‘doing a job ‘ most of the time .
One hotels and one meal below standard .
We were not informed of our drivers name or called by Larbi initially to check if all was going smoothly .
On the positive when we did contact Larbi if was very good . Our driver was flexible and adjusted our itinery so we got a full day on Fez .
Overall had some great experiences, Morocco scenery , food and interesting weather !

Larbi Anzal, local specialist, responded to this review:

Hello Vini. It is good to read that many aspects of your tour were great and positive. About those items that you found less so, I hope that they did not cloud your tour too much. In a developing country language can be a challenge sometimes and I am sorry that you found this to be this way for you. Most often we only hear good things about our drivers and Guides so this is unfortunate. There was discussion in the email conversations about what level of desert tent you wished but your final... read more

Hello Vini. It is good to read that many aspects of your tour were great and positive. About those items that you found less so, I hope that they did not cloud your tour too much. In a developing country language can be a challenge sometimes and I am sorry that you found this to be this way for you. Most often we only hear good things about our drivers and Guides so this is unfortunate. There was discussion in the email conversations about what level of desert tent you wished but your final Trip Plan (stating all inclusions/exclusions) did not show a deluxe tent; as all your other accommodations were requested to be at 3*, a standard tent was booked for you (And it was this standard that was costed in). I hope that your meals eaten in the accommodations were enjoyable; I note one was not so good for you and I will seek to enquire about this. Our travellers usually like eating in their accommodations after a long day, when they can freshen up, relax and reflect on the day. I am pleased that you found my service towards you helpful whilst you were on tour.

Morocco spring break, Morocco - Mar 23 - Apr 1, 2018

Traveler: Mathew V. - Local specialist: Larbi Anzal

Pluses:
+ we loved the people, country and culture of Morocco
+ our driver Moad was good - friendly and drove very safely over the 1,500 kms we
+ 2 places we stayed in Quarzazette and Marrakesh were good

Negatives:
- Larbi, does not review the trip advisor ratings of places he books people into. He claims 3 stars, but the ratings are much worse and the experience is just as spotty.
- the bathrooms in the desert saffari were terrible and the “standard luxury” tent was mattresses laid on... read more

Pluses:
+ we loved the people, country and culture of Morocco
+ our driver Moad was good - friendly and drove very safely over the 1,500 kms we
+ 2 places we stayed in Quarzazette and Marrakesh were good

Negatives:
- Larbi, does not review the trip advisor ratings of places he books people into. He claims 3 stars, but the ratings are much worse and the experience is just as spotty.
- the bathrooms in the desert saffari were terrible and the “standard luxury” tent was mattresses laid on carpets. There was no “luxury”. Clearly a bait and switch operation.
- when we pointed out the poor quality about some of the places we were staying in, his reaction was pretty much take it or leave it, you are on your own. This was true especially on our last day in Casablanca.

Conclusion:
- we would NOT recommed using Larbi.

Larbi Anzal, local specialist, responded to this review:

Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however,... read more

Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however, your tour was booked on a 3* accommodation basis. Your comment about your “standard luxury” tent is not what was costed; in fact there is no such classification as “standard luxury” tent. We offer only either standard tent or deluxe tent and you had standard desert tent. I note your comments about stating that the “bathrooms were terrible” and I will certainly raise this with the Bedouin tent company to enquire about their provision. We had other travelers staying in the same Bedouin camp when you were there and no such negative comments have been received but, of course, I will be checking. Your hotel in Casablanca, although your tour was costed on a 3* accommodation basis, Anzal Tours had actually booked for you a 4* hotel, an hotel that has given us no cause for concern from any of our previous travelers. It was around 17.30 when you ‘phoned me to ask to change the hotel but at such short notice this was not viable. I believe that you asked for one room in the hotel to be changed for you and this was done. But I am soon to be in Casablanca so I will make a point of calling in to the hotel and check it. As both the itinerary planner and tour component coordinator for your tour I, Larbi, always keep a close eye on our traveler provision so I thank you for your observations. Larbi Anzal

Morocco, Morocco - Feb 16 - Feb 21, 2018

Traveler: Laura T. - Local specialist: Ian Hardie

Just back from a 5 day visit to Marrakech and Essaouira which was largely organised by the Kimkim team. We had a tremendous time; everyone was very helpful and the guides, drivers, riad staff, etc that we encountered were so friendly and professional, really knowledgeable. In many years of travelling, I had never previously used a company to arrange trips and transport in advance but i'm very glad I did. Kimkim removed the stress factor so that we could really relax and just enjoy the activities.

Ian Hardie, local specialist, responded to this review:

I am very pleased to read your review Laura. It sounds like you had a great time and that you felt very well looked after by all whom you met. I am happy to know that your Kimkim experience - along with Anzal Tours service - allowed you to really enjoy your trip with all the practicalities and logistics being taken care of for you so that you could truly be on holiday. Happy future travels. Ian.

Imperial cities in morroco, Morocco - Dec 29 - Jan 7, 2018

Traveler: Renee v. - Local specialist: Ian Hardie

Our driver Sellam was outstanding and so were Larbi and Hassan, the guide in Fes.

The riad in Fes was beautiful, but the food was awful and the owner, Assis kept promising food/meals that never came since the kitchen didn't know about it and his stuff has no clue and the cook(s) don't either. The bathroom always stank of sewage. We were in room #19.

We also were required to pay an extra $85 for a New Year's Eve Fiesta, that also did not exist and the New Year's dinner was uneatable. Plus,... read more

Our driver Sellam was outstanding and so were Larbi and Hassan, the guide in Fes.

The riad in Fes was beautiful, but the food was awful and the owner, Assis kept promising food/meals that never came since the kitchen didn't know about it and his stuff has no clue and the cook(s) don't either. The bathroom always stank of sewage. We were in room #19.

We also were required to pay an extra $85 for a New Year's Eve Fiesta, that also did not exist and the New Year's dinner was uneatable. Plus, Assis refused to return the $85 to Larbi, Larbi nevertheless did reimburse us out of his own pocket. We learned later from another driver, that Assis did the same thing to him and his guests. We understood, that Assis took over the management of the riad only recently and that the riad before was run very well.

The main dinner course in the hotel in Rabat was also uneatable. We were the only guests and the meat and veggies were cooked in rancid, old and overheated oil. The hotel has a 4-star rating - it should have a minus 4-star rating.

Hassan and Samira in the riad in Marrakech were absolute charming and great hosts. Samira is a fabulous cook. Everything was great!

All the other places were fine. I only mentioned above the really great and really bad experiences.

Ian Hardie, local specialist, responded to this review:

Hello Renee.
I am pleased to read your review, thank you very much for taking time to write it. It is unfortunate that some accommodations underperformed; all such comments help Anzal Tours to make some decisions regarding our service providers that will certainly be in the interests of the company being able to offer the very best for our travelers.

It was good to be with you on your High Atlas day; I learned a lot of from you and I hope that I gave you some... read more

Hello Renee.
I am pleased to read your review, thank you very much for taking time to write it. It is unfortunate that some accommodations underperformed; all such comments help Anzal Tours to make some decisions regarding our service providers that will certainly be in the interests of the company being able to offer the very best for our travelers.

It was good to be with you on your High Atlas day; I learned a lot of from you and I hope that I gave you some good information about Morocco too. It is excellent that Sellam, your driver, provided such good, professional service for you. Happy future travels! Larbi, Owner of Anzal Tours.

Luvana

Marrakesh-sahara-casablanca, Morocco - Dec 24 - Dec 29, 2017

Traveler: Luvana C. - Local specialist: Ian Hardie

We loved our time in Morocco! It was especially great because of our driver/guide Saleh. He was very professional and respectful to us. We were very satisfied with Hotel Amlal, beber camp site, and Hotel Casablanca. The only issue we had was with Hotel Akabar. It did not really meet our expectations and the hotel and dining staff were not great. It was the only accommodation that did not provide us with any water during our dinners, and did not give us an option for dinner like the other... read more

We loved our time in Morocco! It was especially great because of our driver/guide Saleh. He was very professional and respectful to us. We were very satisfied with Hotel Amlal, beber camp site, and Hotel Casablanca. The only issue we had was with Hotel Akabar. It did not really meet our expectations and the hotel and dining staff were not great. It was the only accommodation that did not provide us with any water during our dinners, and did not give us an option for dinner like the other accommodations. We would go out to buy water for our meals at Hotel Akabar. Other than this, we truly had a great experience and we are so grateful for our driver and guide Saleh! Please give him a special shout out!

Ian Hardie, local specialist, responded to this review:

Hello Luvana. It is very pleasing to read that you loved your time in Morocco. It was great to work worth you and to develop the tour that you wished for. Your positive comments are very much appreciated and are most helpful as we always monitor all aspects of our tours. Regarding the Akabar Hotel, I will ask Larbi to look in to this. It is very important for Anzal Tours that all of our service providers are up to scratch. It is great to hear that your driver was so good; of course Larbi will... read more

Hello Luvana. It is very pleasing to read that you loved your time in Morocco. It was great to work worth you and to develop the tour that you wished for. Your positive comments are very much appreciated and are most helpful as we always monitor all aspects of our tours. Regarding the Akabar Hotel, I will ask Larbi to look in to this. It is very important for Anzal Tours that all of our service providers are up to scratch. It is great to hear that your driver was so good; of course Larbi will informed him of this. It is excellent that Saleh provided such good professional service for you. Happy future travels! Ian

Morocco trip, Morocco - Dec 26 - Jan 1, 2018

Traveler: Lucas L. - Local specialist: Ian Hardie

We (a group of 4) started planning our Morocco trip almost too late - by first week of December we were still discussing whether Morocco is our destination for 2017's Christmas - New Year break.

I was elected to be in charge of planning this trip.
We only have 7-8 days but we don't want to miss a thing in Morocco - eventually I was sitting there scratching my head looking at a list of 7 different cities/places and trying to weaver them together with almost no knowledge of how to get around... read more

We (a group of 4) started planning our Morocco trip almost too late - by first week of December we were still discussing whether Morocco is our destination for 2017's Christmas - New Year break.

I was elected to be in charge of planning this trip.
We only have 7-8 days but we don't want to miss a thing in Morocco - eventually I was sitting there scratching my head looking at a list of 7 different cities/places and trying to weaver them together with almost no knowledge of how to get around when we get there.

So I made a decision of entrusting the entire trip to an agency.
I contacted two agencies (both N. America based) and got their fee proposals. The prices were exorbitant. I also found some Morocco based tours but they lacked the flexibility we needed.
Here's what we wanted to do:
Casablanca - Chefchaouen - Fes - Merzouga (camel ride and sleeping under the stars!) - Ouarzazate - Marrakech - Casablanca.
That's nearly 2000km.

Eventually I stumbled upon KimKim and gave it a try. Ian Hardie replied my message in under an hour and then we started talking. In the next 3-4 days we exchanged at least 20 messages discussing every detail of the trip. Ian was extremely helpful. He had extensive knowledge about the places we plan to go and what to be expected. He was always very patient and willing to accommodate our many requests. His partner in Morocco - Larbie Anzal - was helping us to book accommodations and arranging transportation. I knew I could trust these good people and the results proved me right.

It was almost a mission impossible to plan and execute such an intensive trip in such a short timeframe but we did it.
The trip in Morocco was very memorable. I'd even say it is one of the best trips I've had in my life.

Youssef our driver was a great guy who was always passionate to show us anything and everything about his country. He also stepped up and defended us when a local cafe vendor attempted to overcharge our espressos. But trust me we loved almost every encounter with Moroccan people. They were very welcoming and kind.
Youssef had a copy of our trip plan and it was executed in the best way possible. By comparison some friends of mine visited Morocco last year and they decided to be on their own - and had a lot of difficulties moving around trying to take a combination of trains, grand taxis and other means of transport. I did just that in Czech, Austria, Slovakia etc last year - in central Europe it was doable. In Morocco however, especially when you have a tight schedule and are planning on visiting the Sahara, having an exclusive car and driver is your best bet. My advise to people who are planning this trip: talk to Ian, and ask for Youssef to be your driver and trustworthy travel companion - you will find your trip extremely pleasant, easy, comfortable and hustle-free.

My friends just told me that their coworkers and friends who've been to Morocco were all surprised how efficiently we were able to visit so many places in 7 days and yet were still able to have a very enjoyable trip. My friends gave me tonnes of thanks and compliments for making this happen - I'd like to pass them on to Ian Hardie, Larbie Anzal and our driver Youssef. Without them our trip may not even be possible, let alone being awesome.

I won't hesitate to recommend Ian and Larbie to anyone who's planning their next trip to Morocco. You won't regret it.

There are so much about this trip and about planning for this trip that I wanted to write here and share with everyone, only if I had more time. Maybe some other day I'll come back and add more details to it.
Now I have to go back to the endless hardwork of sorting my 5000+ photos taken on this trip...hope I can finish before next trip starts.

Ian Hardie, local specialist, responded to this review:

Hello Lucas,
We are absolutely delighted to read your review of your recent Morocco. Tour. Many thanks for taking so much time to write it and to be so fulsome in your many positive statements. Larbi and myself aim to provide great trips for our travelers and it is so very heartening to read of the enjoyment that you and your companions experienced througout your Anzal Tours tour. It was excellent working with you, adding tweaks and adjustments to your draft... read more

Hello Lucas,
We are absolutely delighted to read your review of your recent Morocco. Tour. Many thanks for taking so much time to write it and to be so fulsome in your many positive statements. Larbi and myself aim to provide great trips for our travelers and it is so very heartening to read of the enjoyment that you and your companions experienced througout your Anzal Tours tour. It was excellent working with you, adding tweaks and adjustments to your draft itinerary so that together we created your ideal tour. Spread the word! Morocco is awesome and in so many ways. Many thanks for letting us know what you thought of your tour; it is a great reward for us, knowing that our most earnest and genuine efforts - and all within a tight time frame! - provided you with a most memorable tour. Kind regards, Larbi and Ian.

Alif Nadya Inniar

Exotica morocco, Morocco - Dec 22 - Dec 26, 2017

Traveler: Alif Nadya Inniar R. - Local specialist: Ian Hardie

Ian has provided me with a really good service and information.

Also thank to Larbi, his partner in Morocco for arranging the trip. I got to visit lots of places in my short amount of time.

Since I am a solo traveler, the amount they’ve given me to explore each city is adequate.

Within 5 days 4 night, I’m able to discover Casablanca, Rabat, Meknes, Volubilis, Fez, and Chefchaouen. Also a short city tour in Ouezzane.

If I added 1 more day, I’m sure I’ll be able to discover Marakkech as well. But for now, northern Morocco is more than enough.

Thank you so much for everything, Ian and Larbi

Ian Hardie, local specialist, responded to this review:

Hello Niea,
I am delighted that you had such a great trip. Many thanks for your very positive review. You certainly covered a lot in your few days in Morocco.

The photographs are superb as well. I think you have a very nice collection of images to enjoy long into the future.

You mention Marrakech. It is certainly a city you would like, I am sure. So, maybe, one day, a return vist could take in this city and perhaps also the High Atlas and perhaps even the... read more

Hello Niea,
I am delighted that you had such a great trip. Many thanks for your very positive review. You certainly covered a lot in your few days in Morocco.

The photographs are superb as well. I think you have a very nice collection of images to enjoy long into the future.

You mention Marrakech. It is certainly a city you would like, I am sure. So, maybe, one day, a return vist could take in this city and perhaps also the High Atlas and perhaps even the Sahara. Morocco has such variety.

Once again, we are both delighted that you enjoyed your tour. It is very kind of you to let us know in your much appreciated Trip Review.

Kind regards, Ian