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Raquel Aceituno

The eternal question ... where to next?

I live for my passion: travelling. I aim to travel to every country in the world and inspire you to do the same. Nature, learning about new cultures, speaking several languages & blending in with locals, are my key drivers! During my trips, I seek adventures. I always put myself out of my comfort zone and have never regretted it! I am also an advocate of preserving and protecting our planet.

We are a project from travellers to travellers and we can't wait to take you on the best adventure ever!
I am from a wee town in Extremadura, Spain and Portugal´s borders. However, I consider myself a world citizen ;)

What places and activities do you specialize in?

"Spain and Portugal"

How did you get involved in travel?

"In 2014 I decided to grab my suitcase and moved to Scotland seeking for new challenges. I have been based up there for 8 years working on Tourism and at the same time traveling the world whenever I had the opportunity.

I combine my knowledge and background in Tourism with my personal vision of the world, to share with you my travel experiences in the most genuine and honest way possible."

Please share a unique travel experience you will never forget.

"mmm .... tough question!
Spain is the land of contrast and my very own place in the world, but If I had to name a feeling that would be called Granada. The scent of incense, Arabian flavours from ancient cultures and Alhambra became the most spectacular scenario to enjoy over and over again."

Top itineraries and travel advice
Family itineraries
Road trip itineraries

Recent trip reviews for Raquel

Wonderful exposure to the wonders of Barcelona and Sitges
Spain | Oct 2 - Oct 9, 2025

J
jack c.
Newark, NJ | Reviewed on Oct 16, 2025
First time to Barcelona and Sitges and we needed to work around a busy wedding schedule.
Raquel was able to understand my needs, identify the appropriate schedule to maximize our experience.
To complicate things my wife fractured her foot. So last minute changes and bookings had to be made. The Kim Kim team made it happen.
Our driver Saed who met us in airport and stayed with us throughout trip as we moved from Barcelona to Sitges and back to airport was outstanding. prompt attentive...
Read more

First time to Barcelona and Sitges and we needed to work around a busy wedding schedule.
Raquel was able to understand my needs, identify the appropriate schedule to maximize our experience.
To complicate things my wife fractured her foot. So last minute changes and bookings had to be made. The Kim Kim team made it happen.
Our driver Saed who met us in airport and stayed with us throughout trip as we moved from Barcelona to Sitges and back to airport was outstanding. prompt attentive despite having to travel around protests sweeping around city.

Our City guide and driver were very good, again understanding my wife's mobility issues they provided us with a great half day overview of Barcelona and a wonderful tour of the Sagrada Familia. Much appreciated.

Our Catalan tour guide who took us to the winery and to Montserrat was also very understanding and helpful. He was very knowledgeable about the region and gave us a great overview. His knowledge of Montserrat and his ability to share that knowledge made for a very memorable trip.

Activity Reviews
Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

My wife had fractured her foot. The guide and driver were excellent in tailoring the trip so we got to see the critical sites while limiting the walk. Sagrada Familia tour was outstanding. The old city was fascinating.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
On Time despite protests and impact on travel. they were all professional, friendly and knowledgeable.
Guides, Drivers and Staff
On Time despite protests and impact on travel. they were all professional, friendly and knowledgeable.
Transport
Prompt, comfortable and accommodating.
Transport
Prompt, comfortable and accomodating.
Discover Montserrat & Catalan Wine of Penedès Region
Discover Montserrat & Catalan Wine of Penedès Region
Barcelona

Montserrat is an amazing place. Our guide was incredibly knowledgeable and was excellent at sharing his knowledge. Given my wife's mobility issue he gave us options and recommended the cable car which limited the walking and turned out avoided traffic delays due to a pilgrimage group. He was tremendous. the winery tour took us to a beautiful winery where the tour was just the right amount of time and provided us a insight into the regions winery trade. A very pleasant morning.

Quality of Experience
Guides, Drivers and Staff
the guide was excellent
Transport
Personal vehicle very comfortable safe driver
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 16, 2025

Hola Jack! Thanks so much for taking the time to share the highlights of your trip 🥰I am glad to know that you and Marybeth had a great time exploring Barcelona & Sitges and that the trip went as planned and accomodated to your wife needs, specially. I will pass your words onto our guides and drive! It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

We had an absolutely wonderful time in Spain ...
Spain | Sep 22 - Oct 8, 2025

L
Lorena B.
Corona, CA | Reviewed on Oct 10, 2025
We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next... Read more

We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next adventure!

Hotel Reviews
Acta Splendid
Barcelona

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated!
Location
Centrally-located; right in the middle of everything!
Staff
They were very friendly and helpful
Cleanliness & Comfort
The beds were very comfy
Hotel Meninas
Madrid

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated
Location
The hotel was centrally-located; in the middle of all the sights!
Staff
The staff was friendly and helpful
Cleanliness & Comfort
The beds were comfortable
Ronda Navarra by Valdesierra
Béjar

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable.

Authenticity & Character
The kitchen was fully stocked will cooking tools and gadgets to create a meal.
Location
Staff
The virtual staff was on top of things; communication, reminders and customer service was readily available.
Cleanliness & Comfort
The apartment was very clean and comfortable
Suites La Posada De Pilar
Córdoba

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and helpful in securing our luggage after check out so we can have a relaxing visit at the Mosque-Cathedral.

Authenticity & Character
The courtyard was especially beautiful and relaxing. The washing machine in the room was a nice touch if we needed it.
Location
It was very convenient; centrally-located
Staff
Didn't catch his name
Cleanliness & Comfort
The bed was very comfortable
Hotel Palacio de Santa Inés
Granada

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The design of the hotel was unique and roomy
Location
It was across the Alhambra which made it very convenient
Staff
They were very helpful and friendly
Cleanliness & Comfort
Having a second bathroom was a nice plus!
Hotel Alcázar
Seville

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The rooftop bar and pool had an amazing view of the city!
Location
It was centrally-located; walking distance to all the sights.
Staff
Everyone was very attentive
Cleanliness & Comfort
The bed was very comfortable
Lisboa Prata Boutique Hotel
Lisboa

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
Having two windows, each with views facing the bustling streets below, made this room special.
Location
It was centrally-located and walking distance to all of the sights.
Staff
Didn't get a name
Cleanliness & Comfort
The room was very clean and comfortable but as a couple, separate twin beds, which could not be rearranged due to the configuration of the room, was unexpected.
Grande Hotel do Porto
Porto

The hotel was so elegant and absolutely beautiful! The staff was friendly and the breakfast was excellent!!

Authenticity & Character
It was so beautiful, spacious and elegantly decorated
Location
It was centrally-located and walking distance to everything!
Staff
They were very helpful and attentive
Cleanliness & Comfort
The beds and pillows were very, very comfortable
Activity Reviews
Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon

Our excursion to Sintra and Pena Palace was made exceptional by our guide, Miguel. He was like a walking encyclopedia and had an impressive depth of knowledge about everything we saw. He answered all our questions and was so informative. It was a pleasure to be guided by someone so well-versed and intelligent.

An Evening of Flamenco
An Evening of Flamenco
Spain

The Flamenco night was a lot of fun. We had front row seats, which was fantastic, as it felt like we were right in the middle of all the action. It was an entertaining and captivating experience.

Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

The guided Tuk-Tuk tour in Lisbon was a great choice, especially with all the hills in the city. It gave us a wonderful overview and made navigating the city on foot later much easier. The Tuk-Tuk took us to all the must-see places, and it was convenient to know how to revisit them afterward.

Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona

The Barcelona Highlights tour was fantastic! Our guide, Ramon, was incredibly enthusiastic and made the experience so special. He had so much energy and excitement, it was contagious. He truly loved what he was doing and it showed in the way he guided us.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 13, 2025

Hola Lori! Thanks so much for taking the time to share the highlights of your special trip to Spain & Portugal 🥰I am glad to know that you had a great time discovering both countries. It was a pleasure working with you on this experience , I will certainly pass your workds onto Marta who will be delighted! Hopefully we get in touch again for future adventures x All the best, Raquel

Mallorca highlight: The boat trip. Barcelona...
Spain | Sep 8 - Sep 23, 2025

S
SHANNON T.
San Jose, CA | Reviewed on Oct 04, 2025
Mallorca highlight: The boat trip.
Barcelona: Hotel was amazing. Food tour was great. City is a amazing. La Sagrada Famila and the tour with Dani was the highlight.
Seville: Hotel was great. Ferran our guide was awesome. It was HOT while we there, which slowed us down, but otherwise great visit. Beautiful city
Read more

Mallorca highlight: The boat trip.
Barcelona: Hotel was amazing. Food tour was great. City is a amazing. La Sagrada Famila and the tour with Dani was the highlight.
Seville: Hotel was great. Ferran our guide was awesome. It was HOT while we there, which slowed us down, but otherwise great visit. Beautiful city

Hotel Reviews
The White Camel Lodge
Agafay, Marrakech

The White Camel has the potential to be amazing. However, they haven't quite figured it out yet. They didn't take a credit card on arrival, so we were expected to pay for each drink/snack etc and tip in cash which was tough at the end of the trip. Lunch was offered on the menu, but took over an hour to get served. The room was really nice but had no way to contact the front desk or ask questions. The pool was great but again no way to order a drink/snacks without tracking someone down. The dinner and live entertainment was great. The views are spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Fantasic location. CLose enough to everything, but out of the way from all the crazyiness of the city center. Staff were helpful. Bar scene was great with live music.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Serras Barcelona
Barcelona

Amazing location. Every staff member was super helpful, top notch. Food was great. Service was incredible. When i'm back in Barcelona, this is where I will stay and will recommend to others.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
An Excursion & Night at the Agafay Desert
An Excursion & Night at the Agafay Desert
Spain

THey aren't quite ready for prime time.

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

Guide was amazing. Spectacular experience

Quality of Experience
Guides, Drivers and Staff
Transport
Hike Tramuntana & its Mountains Villages
Hike Tramuntana & its Mountains Villages
Spain

THe guide was incredible. Views were great. Longer hike than we expected and terrain was more intense than described. We managed.

Quality of Experience
Guides, Drivers and Staff
Transport
Mallorca by Sea: A Boutique Sailing & Snorkeling Experience
Mallorca by Sea: A Boutique Sailing & Snorkeling Experience
Mallorca

Great experience. Crew was great, small tour. Nice relaxing day

Quality of Experience
Guides, Drivers and Staff
Transport
we didn't have transport and relied on a taxi.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 13, 2025

Hi Shannon, thank you so much for taking the time to provide detailed feedback on your travels! I am glad to hear that you had a wonderful time discovering Spain & Morocco!🤩 I will pass your kind words to our team, drivers and guides and accomodation providers as they will be more than happy to know that they have contributed to your experience. On regards the accomodations in the dessert, the range of services (such as payment methods) are not quite the same as Europe or the States, they are trying their best to provide the best experience for the travellers tough😊 All All the best, Raquel

Personalized trip to Portugal
Portugal | Sep 18 - Sep 28, 2025

L
Laura H.
Newark, NJ | Reviewed on Oct 01, 2025
Our local specialist from kimkim (Raquel) arranged a wonderful personalized trip for us to Portugal. We really appreciated all the effort she put into arranging our itinerary, accommodations and activities in each location.
All the local guides were all excellent. We especially enjoyed the Foodie experience and Guided Visit (Andre) in Porto. In Lisbon, we loved the Fado evening, the Get to Know Lisbon tour (Jose) and Small group excursion to Sintra (Ricardo). All of the guides were...
Read more

Our local specialist from kimkim (Raquel) arranged a wonderful personalized trip for us to Portugal. We really appreciated all the effort she put into arranging our itinerary, accommodations and activities in each location.
All the local guides were all excellent. We especially enjoyed the Foodie experience and Guided Visit (Andre) in Porto. In Lisbon, we loved the Fado evening, the Get to Know Lisbon tour (Jose) and Small group excursion to Sintra (Ricardo). All of the guides were fabulous and so informative and friendly.

The small boutique hotel in Porto (Casa dos Loios) was in a superb location for walking everywhere and the buffet breakfast was delightful. Our room at the Dear Lisbon Gallery House in Lisbon was also large and lovely. It was so nice to have the travel arranged by kimkim for the train to Lisbon and the car rental to drive to Algarve. Kimkim and Raquel saved us so much time in planning this trip for us.

For issues we had during travel, we found the customer service to be very responsive too.
Many thanks!!

Activity Reviews
Guided Visit to Porto
Guided Visit to Porto
Porto
Quality of Experience
Guides, Drivers and Staff
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal
Quality of Experience
Food
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto
Quality of Experience
Food
It was fun to be introduced to some of the local dishes and drinks of the region
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 09, 2025

Hi Laura! Thanks so much for taking the time to share the highlights of your trip 🥰I am glad to know that you and Neil had a great time discovering Portugal. It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

The trip was flawless! Racquel was so respons...
Portugal | Sep 21 - Sep 28, 2025

Tory
Tory R.
Atlanta, GA | Reviewed on Sep 29, 2025
The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team! Read more

The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team!

Hotel Review
Jardim da Batalha Boutique Hotel by Shiadu
Porto

Wonderful breakfast. Attentive staff. Convenient location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Vintage Car Tour of Porto
Vintage Car Tour of Porto
Porto

Our tour guides were so sweet and kind and informative.

Quality of Experience
Guides, Drivers and Staff
Soooooo sweet and caring. Loved them both!
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Sep 29, 2025

Hi Tory! Thank you so much for taking the time to share the feedback of your family trip to Portugal. I am glad to know that you had a great times😊 It was a pleasure creating this experience for you Michael and your family and we get in touch again for future adventures. All the best, Raquel

Excellent & hassle free!
Spain | Jul 3 - Jul 14, 2025

Ann
Ann J.
Newark, NJ | Reviewed on Jul 20, 2025
I greatly appreciated not having to wade through all the details of planning things myself. In addition, our agent was very helpful with advice for additional things to do and in being a real-time resource. There was also a very nice range of activities for everyone to enjoy--activities that might have been busy or sold out if we had decided to pursue them without prior reservations. We had excellent tour guides: Geza in Madrid, Ana in Barcelona, & Alex in Montserrat. I wouldn't hesitate to... Read more

I greatly appreciated not having to wade through all the details of planning things myself. In addition, our agent was very helpful with advice for additional things to do and in being a real-time resource. There was also a very nice range of activities for everyone to enjoy--activities that might have been busy or sold out if we had decided to pursue them without prior reservations. We had excellent tour guides: Geza in Madrid, Ana in Barcelona, & Alex in Montserrat. I wouldn't hesitate to use them again for an upcoming vacation.

Hotel Reviews
Dear Hotel Madrid
Madrid

A very nice hotel right in the middle of everything. We were there during the busiest Pride events in 2025: parade, music, dance parties until 2:30 am. The black out curtains and nice thick windows ensured that sleeping was no problem. If you're looking for a quieter or slightly more residential location, this might not be the right choice for you. It was a great vantage point for exploration throughout the city. Staff were very helpful and friendly.

Authenticity & Character
It was clean, basic, and absolutely met our needs
Location
"Right in the middle of everything". Excellent if that's what you're looking for, but could be too busy or touristy for some.
Staff
Cleanliness & Comfort
Gran Hotel Reymar
Tossa de Mar

We stayed in one of the 3 bedroom villas. The size of the villa and views exceeded our expectations. It was nice to have a common area and some room to spread out. The views from the terrace were absolutely stunning. The breakfast/dinner area offers gorgeous views of the water and the medieval city on the other side of the beach. The pool and adjacent beach area are great. The hotel is easily accessible to the main part of town but a little set apart, so not too busy or loud. Lovely and highly recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Havana
Barcelona

An excellent hotel in the Eixample neighborhood. I really appreciated the location--very close to many historic sites and the Gothic Quarter--but also in a residential area. It felt less touristy but still very close to everything we wanted to see. Clean and absolutely met all of our travel needs. Would highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

A wonderful overview of Madrid, hitting all the necessary highlights with some funny and informative stories along the way.

Quality of Experience
Guides, Drivers and Staff
Geza was really friendly, funny, and very knowledgeable about Madrid history.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jul 21, 2025

Hola Ann! Thank you so much for taking the time to share the feedback of your trip to Spain! Delighted to know that you and your family had a great time and that the trip exceeded your expectations😊 I will make sure to pass your words onto our guides, they will love to hear it! It was a pleasure creating this experience for you and hopefully, we get in touch again for future adventures. All the best, Raquel

Azores with my son and daughter
Portugal | Jun 14 - Jun 21, 2025

Gail
Gail M.
Maplewood, NJ | Reviewed on Jun 29, 2025
My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local... Read more

My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local dairy farmer and his wife - the highlight of the trip! Our guides in Terceira were terrific as well - we learned so much about the history of Terceira. An added bonus was that we arrived during one of the island's festivals and were able to enjoy that as well. Thank you for this wonderful memory.

Hotel Reviews
Açores Autêntico Boutique Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Açores Atlântico
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jul 09, 2025

Hi Gail, Thanks so much for taking the time to share the highlights of your trip to Azores! I am glad to know that you and your kids had a great time discovering these wild islands! 🤩I will pass your kind words onto our guides, specially Natacha who will be delighted to hear! It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

Our fabulous 5 weeks in Spain & Portugal
Portugal | May 1 - Jun 3, 2025

Maggie
Maggie B.
Australia | Reviewed on Jun 09, 2025
We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!! We provided KimKim with information about ourselves and our interests and the experiences we might... Read more

We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!!

We provided KimKim with information about ourselves and our interests and the experiences we might like, with a rough outline of the places we wanted to go to. KimKim assigned us to Raquel Aceituno who is a Travel Specialist with Espiritu Travel in Spain. Right from the start, Raquel ‘got us’! She interpreted our needs perfectly and she came back with an itinerary that required very little tweaking to get it to just what we wanted! She added suggestions that only a person with local knowledge would know about. She recommended accommodations that were in terrific locations. For example, the Hotel Casa Morisca in Granada has remarkable views of The Alhambra and the surrounding hills and is with doubt one of the best we have stayed in. Raquel organised enriching walking tours for us and we particularly enjoyed the walking/foodie tours!! The walking tours satisfied our need for local and historical information and the foodie ones that also included tapas or pinxtos tastings left our tummy’s full and sated. All of the tour guides were extremely knowledgeable with great senses of humour and we enjoyed being in their company. The private transfer with Jesus from Granada to Seville was Raquel’s suggestion and we loved visiting Ronda en route. The driver, Jesus, gave us a lot of tips for driving in Spain along the way! Another outstanding guide was Paulo Pires who picked us up from our hotel in Lisbon and we visited Belem then Pena Palace in Sintra. We enjoyed a delicious lunch of Bacalhau à Brás at his family restaurant. Paulo was great company, and shared a lot of information with us and we followed some of his tips for the rest of our time in Portugal.

Communicating on-line was easier than we thought it would be, and taking into account the time difference between Australia and Spain, we found that Raquel replied to all of our queries in a very timely manner. Raquel quite clearly has a very good understanding of people and loves her job and it showed in the itinerary she prepared for us and the way she communicated with us. We also loved having the Trip Plan app whilst travelling and we felt confident that any urgent issues would be dealt with almost immediately.

Without a doubt, connecting with Raquel significantly enhanced our travel experience, providing us with memorable and enjoyable activities throughout our journey.

Thank you so much Raquel for your attention to detail, hard work and wisdom!

Hotel Reviews
Hotel Cortezo
Madrid

The hotel is in a good central location yet is very quiet at night. The buffet breakfast was ample and varied. The desk staff were very pleasant and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altis Prime Hotel de Apartamentos
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abba Comillas Golf Apartments
Comillas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sercotel Coliseo
Bilbao
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Morisca
Granada

This was our favourite hotel of our 5 week trip. We loved the view from our room of the Alhambra and the large bathroom. The lady who made me "dos huevos fritos" for breakfast each day is a really lovely person!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Bonay
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Inglaterra
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mondego
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Feel Porto Stylish Flats
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada de Viana do Castelo
Viana do Castelo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection León Plaza Mayor
León
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Los Girasoles
Zaragoza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville

We really enjoyed this full day excursion and it was easy to navigate the train travel from Seville to Cordoba. Our tour guide, shared her enthusiasm for Cordoba and her extensive knowledge of Moorish occupation in Spain. Visiting the Mezquita was one of our trip highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal

This was great night with delicious food and wine! We could not eat all of the food! The waiters were pleasant. The walk up the hill was challenging but the effort was worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We thoroughly enjoyed this tapas tour! The guide introduced us to some tapa that we might not otherwise have chosen and the company of other people was fun! The food was plentiful as was the drinks. It was a great night.

Quality of Experience
Food
All of it!
Guides, Drivers and Staff
Guided Visit of  Alhambra & Generalife Gardens
Guided Visit of Alhambra & Generalife Gardens
Portugal

Our tour guide was terrific and her passion for The Alhambra shows. The gardens and the building are beautiful and we loved out visit.

Quality of Experience
Guides, Drivers and Staff
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal

It was lovely to be out on the ocean on the catamaran. Even though the weather was cold & windy we had a great time and we got quite close to the coastline at times. The staff were very pleasant and the simple but fresh lunch was tasty and satisfying.

Quality of Experience
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

This was our best tour of our trip. Paulo is one fabulous tour guide and we thoroughly enjoyed ourselves in his company. (I mean who doesn't connect with a man who loves spreadsheets!) His knowledge about Portugal is immense and he answered all of our questions. We had a great lunch at his family restaurant where we were greeted like family and had the best meal of our trip - the famous Bacalhau à Brás. It was a thoroughly and enjoyable day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Highlights of Old Madrid Walk
Highlights of Old Madrid Walk
Madrid

It was pouring with rain when we did this walking tour with Megan but she was completely unphased by that and we walked on regardless. It was a great introduction to Spain & Madrid and we really enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Tapas & Flamenco
Tapas & Flamenco
Granada

Our guide combined a walk of hilly Granada with local history, tapa tasting and flamenco. We liked going into the local bars and trying tapa but I could not eat some of it due to my dietary requirements. We got to the Flamenco quite late and were placed at the back of the room and we did not have a very good view of the dancers' feet. We did not realise that we were to eat after the Flamenco at 10.00 pm. We were too tired by then so said farewell to the guide and went to bed.

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Ronda &  the White Villages
Private Transfer {{start_location}} to {{end_location}} via Ronda & the White Villages
Portugal

Jesus is a real gentleman and a lovely man! He is warm and kind and funny and we had a great day with him. He gave us some very useful driving tips .

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

We loved our guided tour of Seville and seeing the Alcazar was a real treat.

Quality of Experience
Guides, Drivers and Staff
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

We are so glad we took this tuk tuk tour rather than try to walk it ourselves. We saw so much more that we would have if we had walked and the hills are exhausting. Our guide was knowledgeable and very friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

This was a really enjoyable tour. We not only enjoyed some great food and good wine, but we also explored the labyrinth of streets in the Alfama District; something we would not have had the courage to do on our own for fear of getting lost!

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Historic Coimbra
Guided Visit of Historic Coimbra
Coimbra

We loved this guided tour and the walk up the hill was made easy with the information stops. It was great that our tour guide is local and is actually a student at the University so we learnt a lot about the customs of the University and about Coimbra itself.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Porto by Tuk Tuk
Guided Visit of Porto by Tuk Tuk
Porto

After some initial mix up with the location of the driver, the tour of Porto was really good and we even stopped for a shot of coffee on the route!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Barcelona & Sagrada Familia
Guided Visit of Barcelona & Sagrada Familia
Barcelona

Our final guided tour of our 5 week journey in Spain & Portugal did not disappoint. Our driver was enthusiastic and engaged and the narration of our sights was entertaining. The itinerary was well planned and visiting the amazing Sagrada Familia was a tour highlight!

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Pintxos Gastronomy Experience
The Best of Pintxos Gastronomy Experience
Bilbao

This was another fabulous experience and the tour guide was young and vibrant and full of enthusiasm for the pintxos of Bilbao. We went to some interesting places tucked away in local Plazas that we would otherwise have missed. The food was plentiful and delicious and the wines were fabulous and also plentiful. I really appreciated the effort that was made to cater for my food allergies.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hola Maggie! Thank you for taking the time to provide detailed feedback on your road trip arpound Spain and Portugal! I am glad to hear that you had a wonderful time discoveringboth countries. I will pass your kind words to our beloved team, drivers and guides as they will be more than happy to know that they have contributed to your experience. All the best, Raquel

A TRIP TO REMEMBER!
Portugal | May 23 - Jun 4, 2025

C
Cathy S.
Newark, NJ | Reviewed on Jun 08, 2025
Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide...
Read more

Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide Paulo Pires and his wonderful attention to details. He took us on a journey from pick up to drop off. He made us all feel like family and added a special Anniversary Celebration at the end of the day for a couple in our group. They will remember this anniversary FOREVER!
All of our guides were very good, pleasant and helpful with ideas. The walking tours filled us with history and on the excursions with more history, fun events and breathtaking scenery
Our hotels were wonderful, located in Lisbon and Porto allowing easy walking access to the cities. Vivienda Miranda in Lagos was exceptional for the amazing seaside setting. Staying there and not leaving would be easy, it's mesmerizing!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Hotel and rooms are very beautiful and clean. The staff is wonderful and accommodating. Leo at the front desk was appreciated by my husband for a very helpful map outlined by Leo! The breakfast was spectacular and the outdoor area to sit at night was wonderful being with a group of six!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

This hotel is located in the center of a very busy street, which has pluses and minuses. If being transported from the airport to the hotel you must pull your luggage up a steep hill to get to the hotel. Restricted times for traffic on this street. Rooms are accommodating but small in comparison to the two other hotels we stayed. There is no outside area to sit which we appreciated as a group of six. The rooms have less amenities than we found typical in our other hotels. Overall, this is a very nice hotel but, in a comparison, not the favorite of the three we stayed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vivenda Miranda
Lagos

If you stay here, you will be amazed at the setting, the views, the outdoor areas to sit, relax, swim, spa, restaurant. You do not need to leave unless you want to. The staff do everything they can to make you feel special and meet your needs. If we were to pick a resort setting to get away and relax and be pampered, this hotel would be top of the list. We are a group of six on our trip to Portugal and not one in the group had a complaint. We did go out sightseeing on one of our days in Lagos, but 4 of our group said no thank you, we are not leaving here!! That speaks volumes

Authenticity & Character
The splendor of the setting, words do not describe
Location
A great retreat from hustle and bustle after a very busy first part of the trip. Perfect ending!
Staff
Very accommodating.
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon

Our last night preflight staying at this airport hotel exceeded our expectations. Airport hotels do not have these same amenities and dining from our experiences. Very clean and well appointed, great staff.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo Pires our guide made this excursion one not to be forgotten!! His knowledge, personality, engagement is exceptional. If we were to do any other excursions, we would seek Paulo out to guide us and make us feel as though we are off on a journey with a friend. We need to add his wife, Anita, as he calls the beautiful one, is equally a spectacular person and you feel the warmth of true Portuguese people. We had our lunch at her restaurant, and you will not be hungry when you are done eating!! Exceptional couple and family!

Quality of Experience
PAULO!
Food
lots of wonderful tasting food, and full stomachs, and of course the wine!
Guides, Drivers and Staff
Transport
Safe driver!
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our guide Celia was well versed in the history of Porto, made our walk a bit easier by knowing the streets to take. Porto as is Lisbon hills and cobblestone. She offered suggestions for the rest of our evening, where to eat more local, and a great Farmers Market that we went to the next day and which roads to take back to the hotel. We ate on the Riverfront and took the Funicular (cheated on the walk up the hill) to the top. Plus, a fun experience, never have been on one before. After many days of Lisbon and Porto walks, it was a welcome treat to not walk the hill.

Quality of Experience
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was a tremendous asset to our understanding of the history of Lisbon and took the time to allow each person in our group to be involved. He slowed the trip a bit when needed for rest period. When we completed our tour, he surprised us with a treat of Ginji, our first tasting,

Quality of Experience
Guides, Drivers and Staff
ALEX!!!
Transport
No transport all on foot.
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Pedro had a wonderful line up of events for our day trip to the Douro Valley. This excursion is a must, a completely different experience and set of scenery. Small town stop for coffee/pastry onto our boat ride down the river, and off to two wineries'. One a large venue and one a small venue. Each beautiful. The lunch and people we met at the small winery gave you the feeling of the love that goes into the wine making process. The lunch was delicious and once again, lots of food.

Quality of Experience
Very full day from Porto to the Valley, from coffee and pastries to our first winery, off to a spectacular lunch at a small winery.
Guides, Drivers and Staff
Pedro was a great guide, but he does drive a bit too fast for the very Curvey roads in Douro Valley. He had the six of us on the edge of our seats. He said no accidents in 10 years, know the roads, but that did not make the ride less scary.
Transport
Very comfortable Van
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

We have been on Catamarans before, so we had an expectation of the type of boat we would be going on, but this boat was not quite what we were expecting. That being said, we enjoyed the trip, staff very knowledgeable and willing to answer questions for those seeking information. The ride and scenery we saw was amazing, looking back at the cliffs from the water is awesome. The lunch served was exceptional for serving on a boat. The staff a thumbs up.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I hate to do this review, but it is necessary. The jeep, not a jeep but rather a very old 1976 Nissan, dirty, and seating unacceptable. There were seats in second row for 3 tight fit, and 4 more of us had to sit in the rear, step up on a small plastic step he put on ground for us, as you hit your head leaning over to get into the back, and sit facing each other with no view out the windows, and knees touching each other. 8 people in the vehicle and one driver, Daniel, who did his best based on what he was given to drive us. He said the other two jeeps were in the shop. The vehicle emitted fumes, so you could not close windows, and you still smelled it. The people in the very rear could not hear anything the guide was sharing. The trip description did not mirror what we received. We were to have wine, Chorizo and bread when we sat for the sunset. We did not receive any of this, and when we returned to the hotel, I asked Daniel and he said no bread ever on Sunday, because the bakery was not open, and he did not know why his boss did not send him the wine. Honestly, I thought maybe our planned trip was subbed out to another company, but he said no. I, being the lead in this group of six, had very angry travelers, and all requesting money back for this excursion. I do not know what happened, but it was a sad that the last part of the trip had been wonderful until this excursion. They all wished they never got into the vehicle and remained at our beautiful hotel. We would like feedback on this situation. Thank you

Quality of Experience
Everything,
Guides, Drivers and Staff
Daniel shared knowledge, but only the person in the front seat next to him could hear.
Transport
Not for people, unkept, old, dirty, noisy, smelly, bouncy ride to leave your back sore.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hi Cathy,
Thanks very much for your kind words and wonderfull review!🤩
So glad to know that you and your group had a great time exploring Portugal and that everything went as we both carefully planned😊I will definitely pass your words onto our drivers and guides, they will be pleased to hear that they contribute to a fantastic journey!
It has been a real pleasure making this real.
All the best,
Raquel

Our trip to Portugal and Spain was excellent....
Spain | May 16 - May 26, 2025

Joe
Joe S.
Flagami, FL | Reviewed on May 31, 2025
Our trip to Portugal and Spain was excellent. All of the arrangements were perfectly done by Raquel and her team. They were extremely accommodating to our needs and wants and everything in the trip went flawlessly. Every driver pick up was perfectly on time. All of the drivers had a great personality and talked with us the entire time. We actually became friends with Ze (I think his full name is Jose but he said to call him Ze) He is a musician as I am and we share videos now of each... Read more

Our trip to Portugal and Spain was excellent. All of the arrangements were perfectly done by Raquel and her team. They were extremely accommodating to our needs and wants and everything in the trip went flawlessly. Every driver pick up was perfectly on time. All of the drivers had a great personality and talked with us the entire time. We actually became friends with Ze (I think his full name is Jose but he said to call him Ze) He is a musician as I am and we share videos now of each other performing. He was extremely friendly. In addition Jesus another driver from Sevilla to Granada was equally as good. So friendly, knowledgable and went out of his way to be accommodating for us. Both of these people should get 5 stars plus and get bonuses. That being said we tipped everyone we encountered very well.

For the tour guides, they were also excellent and tipped well. Ones that stood out were Feliz at the hike to the castle in Lisbon. He was super friendly, knowledgeable, and a great person to be around. All of the rest of the guides were amazing fun and just great people. There are too many to name, however I am going to name one more that has to be the nicest person we encountered. His name was Paulo and he was the guide to Nazare. The strangest part is that I never met him in person. I unfortunately along with my wife got sick that day and could not go on the tour. He did take our friends Lisa and Mike though. That being said he was so concerned with our health, that he offered to take us to the hospital, when we refused he went to the pharmacy got us some medicine and brought it to the hotel. He continued to call us through the day to make sure we were ok. He was a true hero on my book. The medicine he got us made us better so we could go on the next days tours.

All of the hotels, tours, rides were excellent. Thanks KIM KIM tours you were amazing.

Hotel Reviews
PortoBay Marquês
Lisbon

Very accommodating and friendly staff, rooms were in good shape, breakfast good, bar good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

Beautiful place, nice rooms, good food. Wish we could have stayed there longer.

Authenticity & Character
Front desk staff very nice, all very new but very nice
Location
Staff
Restaurant staff very to the point not friendly
Cleanliness & Comfort
H10 Corregidor Boutique Hotel
Sevilla

Great location, nice room, didn't stay there long enough to really experience anything but I would recommend it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Oniria
Granada

Nice place, lots of construction in front so hard to get to but over all good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room Mate Alba
Madrid

Nice Hotel, had some construction out front so hard to get into. Hotel and rooms very nicely appointed. Only stayed there 1 night but staff was nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Spain

Our guide was fun and nice. Very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Spain

None of us made it to this. We were sick that day and our other friends were too tired to go.

Lisbon Culinary Food Experience
Lisbon Culinary Food Experience
Lisbon

Great Intro to Lisbon and the food. Very friendly guide. Very knowledgeable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}}, Hike the Caminito del Rey
Private Transfer {{start_location}} to {{end_location}}, Hike the Caminito del Rey
Spain

Amazing day. Just a beautiful hike and experiences. Our driver Jesus was amazing. Our tour guide who was native to the area was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Spain

Great Day, Guide was great. Feliz went out of his way to show us a great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Half Day Excursion to Nazaré
Private Half Day Excursion to Nazaré
Lisbon

We never got to do this because we were ill. But our friends went and loved it. Guide was very concerned about our well being and called us through out the day and brought us back medicine. He is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Lagos & Ponta da Piedade Bike Tour
Lagos & Ponta da Piedade Bike Tour
Spain

Guide was fun and knowledgeable. Had a great time

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Spain

Very fun, Whole crew and the captain were fun and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

Ended the trip really strong with this tour. Great food, Great Guide, Great people on the tour.

Quality of Experience
Food
Guides, Drivers and Staff
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Spain

The guide was new but very nice. The 4 wheel drive vehicle was cool, however they had an extra passenger which made one of our party sit in the way back which was not comfortable for her. The guide went out of his way to show us some cool things though.

Quality of Experience
Guides, Drivers and Staff
Transport
This vehicle should only hold 4 people max
Flamenco Experience
Flamenco Experience
Spain

Very Interesting and fun to watch

Quality of Experience
Traditional Andalusian Market Visit & Cooking Class
Traditional Andalusian Market Visit & Cooking Class
Seville

Amazing experience. We love to cook and Chef Diane as well as the Manager Ariana were amazing. Loved everything about it.

Quality of Experience
Food
Seville City Bike Visit
Seville City Bike Visit
Seville

Fun and very informative. We had a little confusion with the bikes. AT first they gave us regular bikes but we paid for electric ones. They quickly changed it out and we were off an running. Nice experience.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of  Alhambra & Generalife Gardens
Guided Visit of Alhambra & Generalife Gardens
Spain

Very interesting and beautiful experience. Really had a nice day.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 02, 2025

Hola Joe, Thank you so much for your detailed feedback!
It's amazing to hear you had a wonderful time with your group.
I will pass your words onto to our local guides and drivers, specially to Paulo🥰 They will be so happy to hear that they have contributed to a wonderful adventure. It was a real pleasure working with you making this possible and that it met your expectations 😊All the best , Raquel