Espíritu Travel

Hola Diane!Thanks so much for taking the time to share the highlights of your trip to Barcelona. I’m happy to hear that you enjoyed the experiences! I will be sure to pass your kind words on to our guides ☺️
The accommodation offered in Barcelona is in a central location and was suggested based on your trip budget. If you had mentioned a preference for luxury properties during the trip planning, I would have happily recommended options that matched your preferences.
I wish you all the best! Raquel

Hi Eileen,

Thank you for taking the time to write a review and share your feedback. I would like to address each of your points in detail.
When I sent your travel documents two weeks before your trip, the email included a brief tutorial—less than two minutes—explaining how to download the app and navigate it. Shortly after, I had a call with you to walk you through the download and to explain how to use the chat feature, which functions just like texting. During that call, you mentioned you could not access the chat, yet you were able to view your itinerary. Since the chat icon appears in the upper right-hand corner of the itinerary and is visible while viewing it, both features should have been accessible. Upon your arrival, there was already a welcome message waiting for you from both our support team and from me. The app’s chat function provides seamless communication with our traveler support team (and with me), who are available throughout your trip. Our emergency number is also included in your travel documents.
Because the chat feature was not used, we had to rely on email, which made communication significantly more difficult. However, I continued to answer you as quickly as possible through the KimKim conversation and by phone to reorganize your trip due to the flight cancellation.
The app consistently receives positive feedback from travelers who appreciate having all their trip information in one place and an easy, direct line of communication with us.
I understand that your trip began under stressful circumstances due to your flight cancellation. Missing the first day meant missing your initial excursion, which I know you were looking forward to. I attempted to find an alternative boat excursion for you, but none were available, and the one originally scheduled did not have another departure until Monday—when you were already set to depart for Tenerife. Had rescheduling been possible, I certainly would have done so. Your travel documents included more than ten alternative activities you could have enjoyed that day after picking up your rental car, and I would have been more than happy to provide any additional details you needed.
Regarding the Stargazing experience, the location depends on moon phases and weather conditions for that specific day. The guide spoke with you the day before and prepared everything to ensure the best viewing spot and an enjoyable experience. Stargazing in Tenerife takes place in Teide National Park at high-altitude viewpoints due to minimal light pollution and clear skies. It cannot be conducted in low-lying or urbanized areas with streetlights. You chose not to attend without informing the guide, who drove a considerable distance to meet you and was left waiting. Several days later, another traveler completed the same experience and thoroughly enjoyed it, even sharing beautiful photos with us.
Your guided visit to Santa Cruz was canceled because an Orange weather warning—the highest level for rain—was issued for Tenerife. The guide appropriately canceled the activity due to potential flooding.
For your excursion to La Gomera and Teide, you noted that there was too much driving. During the planning phase, you expressed a desire to explore the islands and see different areas. Had you preferred a more relaxing holiday, I would have recommended more self-guided days, allowing you to choose how much driving to do. Excursions designed to explore the islands necessarily involve driving in order to visit the key highlights. A trip to La Gomera by ferry would not be worthwhile if limited to only one location.
You rated the Dreams Jardín Tropical Resort & Spa with 3 stars for its location. The property is situated in the heart of Costa Adeje, one of the best beach areas in Tenerife, and is within walking distance of the beach, restaurants, and other amenities. The beach areas in Tenerife are highly urbanized resort zones, so perhaps the experience did not match the type of beach environment you had envisioned.
Similarly, H10 Playa Meloneras Palace is located approximately 100 meters from the beach, making it one of the closest hotels to the shoreline in that area—also one of Gran Canaria’s best beach regions. There are no hotels situated directly on the beach in that specific area. Wristbands are common in resort hotels on Gran Canaria, including many five-star properties.
Regarding your stay at Boutique Hotel Cordial La Peregrina, I am sorry you felt the room was too small for the one night you were there. During our call, I explained the hotels you would be staying in and the room types. I would have gladly changed the hotel or the room category had you indicated that the standard room did not meet your expectations. In this case, I selected the standard room because your stay was less than 24 hours. The hotel staff would have been happy to show you how to adjust the thermostat and provide extra pillows or additional amenities upon request.
Thank you again for sharing your feedback.
Respectively
Giorgia

Hi Oliver,

I am so glad to hear your trip was such a success and that everything ran smoothly overall.
Thank you for your understanding about the excursion issue — I truly appreciate your patience, and I am happy our team could assist quickly.
I hope Spain left you with wonderful memories, and I would love to help you plan your next adventure, perhaps discovering Portugal, Italy, or Morocco next time!

Warmest regards,
Helena - Espíritu Travel Team

Hi Joyce! Thank you so much for taking the time to share such a thoughtful and detailed review and those awesome photos!! I truly appreciate all your feedback, and I’m very glad to hear that your trip was great :) As already explained to Sharon, regarding the situation in Bari, I want to clarify that the issue was an internal error on the hotel’s side. We reconfirmed all accommodations and services prior to our travelers’ arrival, and everything was correctly confirmed on our end. Still, I’m sorry for the inconvenience you faced on arrival and for the confusion with the entrance and directions. Thank you again for traveling with us and for sharing such honest insights. Best regards, Bea.

Dear Lauren, thank you for sharing your detailed feedback. I’m glad to hear that you enjoyed your time in Italy and that many aspects of your journey met your expectations. I also appreciate your openness in sharing your view.
We understand that your flight cancellation created an unexpected disruption to your plans. Your private transfer remained confirmed; however, since our local drivers manage multiple transfers daily—especially during the high season—extended waiting times are not always feasible, as they often have consecutive assignments. To help mitigate the impact of unforeseen travel changes, we recommend purchasing travel insurance that includes coverage for flight delays or cancellations in this way, unexpected out of pocket expenses are covered due to the disruption.
Regarding your stay in Naples, I understand that your perception of the area differed from what you expected. The hotel you stayed in is one that our travelers typically find comfortable and convenient, and we have not received safety concerns from any previous guests. That said, I recognize how personal comfort and perception can vary. We always suggest staying aware of surroundings and using main streets after dark — just as one would in any major European city. Naples is a vibrant city rich in history and culture, and our recommended hotels are carefully selected with both convenience and security in mind.

Regarding the Pompeii experience, the total duration of approximately three hours includes both the guided portion and the scheduled lunch break, so timing may vary slightly depending on the group’s pace. I’m very sorry to hear that your husband felt unwell after lunch. Although we have not received similar reports about this restaurant, I understand how unpleasant that must have been. Even though the situation was outside our control, we took steps to assist you — including arranging refunds where possible, as well as we rescheduled your cooking class free of charge on the previous days.
Finally, thank you for noting your experience with the airport transfer driver. I have shared your feedback with the transport company to ensure that this does not happen in the future.

Thank you again for taking the time to share your experience. We sincerely appreciate hearing your views.