Kimkim Trip Reviews for Italy

4.8
Based on 467 ratings
Read 467 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had Emi as our agent and she was beyond am...
Italy | Sep 15 - Sep 22, 2023

Sari
Sari N.
Grandview, MO | Reviewed on Sep 23, 2023

We had Emi as our agent and she was beyond amazing. First, she as patient with us as we had started our planning and we were figuring out our different options. Once we finalized that it looked like she found the best hotels for our needs. We have never gone to Europe and were hesitant about using and agent, but we are SO glad we did. We will be using KimKim for future travel!

Local specialist: Emi Carletti

It’s difficult to know where to begin , since...
Italy | Sep 12 - Sep 21, 2023

Brian
Brian Q.
Wayne, PA | Reviewed on Sep 23, 2023

It’s difficult to know where to begin , since we had nothing but one excellent experience after another. From the first planning sessions with our specialist, Valeria, to each and every local guide, driver, recommendation and suggestion on ways to make our trip a lifetime’s experience.

Barbara in Milan was our first local contact on the ground and set the tone for the 9 days that followed with a wonderful tour that exuded her love for her work. She was then our daily contact who checked... read more

It’s difficult to know where to begin , since we had nothing but one excellent experience after another. From the first planning sessions with our specialist, Valeria, to each and every local guide, driver, recommendation and suggestion on ways to make our trip a lifetime’s experience.

Barbara in Milan was our first local contact on the ground and set the tone for the 9 days that followed with a wonderful tour that exuded her love for her work. She was then our daily contact who checked on with us each evening to make sure all was going well and to review the following day’s itinerary.

The cooking class in the Tuscan countryside was incredible. Alesia in Venice was fun and shared her love of her home city. Florence was a dream and our driver, Nath, made it a perfect 2 days there. Not that our guide, Lucia, should go without special mention. She had an incredible knowledge of art and architecture in a city that is steeped in centuries of beauty. Jaw dropping insights were continuously shared with us by her.

We loved the small towns of Pienza and Montepulciano, the vineyards, cheese tastings and exposure to small family owned businesses could never have happened without Kimkim resources and expertise.

And then there was Rome- perhaps the culmination of why we appreciate using Kimkim for our trip. Our tour of the Vatican could never be duplicated unless, of course, we had Francesco as a guide again. When I show people photos they marvel at how we were able to navigate such a popular attraction and yet seem to have been alone among the vast, treasure filled halls and rooms of the Vatican Museum. Truly a lifetime experience.

And we were able to share a wonderful goodbye walk with our original tour specialist, Valeria, through local neighborhoods and eat where the Romans eat along the way.

The greatest compliment we can give is the conversation at the conclusion of a vacation that centers around planning our next trip with Kimkim.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 23, 2023

Hi Brian / Melissa,
Thanks for your kind words.
I am so glad you had a fantastic vacation!
I loved the time we spent together and I am glad you enjoyed the “ Roman way” of aperitivo!
My team and I are more than happy to assist you, in case you would like to come back to Italy and discover the south !
Have a nice weekend,
Ciao valeria

Seamless, amazing travel service
Italy | Sep 13 - Sep 21, 2023

Michelle
Michelle P.
Charlotte, NC | Reviewed on Sep 23, 2023

We had an amazing trip made possible by Stephania and her associates!! Stephania customized an itinerary that we requested within the budget we set and picked fabulous hotels and tours. The hotels were all perfectly located to walk anywhere we wanted and were classy, beautiful, with extraordinary staff. The three tours she selected were fun, informative, in spectacular settings. The most amazing part is the convenience of all our transfers and never experiencing any problems or delays. We... read more

We had an amazing trip made possible by Stephania and her associates!! Stephania customized an itinerary that we requested within the budget we set and picked fabulous hotels and tours. The hotels were all perfectly located to walk anywhere we wanted and were classy, beautiful, with extraordinary staff. The three tours she selected were fun, informative, in spectacular settings. The most amazing part is the convenience of all our transfers and never experiencing any problems or delays. We met other travelers that complained of not being picked up or not being able to find their drivers. When we arrived in Italy, we were given a new set of travel associates (Travel12) to answer any questions or concerns we may have when we arrive. One of our tours changed a meeting point to which I received a text from that organization and within two minutes the travel 12 group texted me to inform me of the change as well! I really can’t say enough about Stephania and her team to be able to arrange a dream trip! The service is very affordable and worth every penny!

Local specialist: Stephania Abatis

Dream Vacation Come True
Italy | Sep 5 - Sep 16, 2023

N
Noelle B.
San Mateo, CA | Reviewed on Sep 22, 2023

We had the best time on this trip through Italy, largely due to the excellent planning and coordination provided by the team at Your Custom Journey. The planning with Valeria was fairly simple to do via KimKim. Honestly, the hardest parts were choosing between all of the great city destinations/excursions and committing to a budget. Luckily Valeria was very patient with me as I tried to get my group to come to a consensus.

Our in-country contact, Barbara was fantastic at keeping us in the... read more

We had the best time on this trip through Italy, largely due to the excellent planning and coordination provided by the team at Your Custom Journey. The planning with Valeria was fairly simple to do via KimKim. Honestly, the hardest parts were choosing between all of the great city destinations/excursions and committing to a budget. Luckily Valeria was very patient with me as I tried to get my group to come to a consensus.

Our in-country contact, Barbara was fantastic at keeping us in the loop with possible itinerary changes, reminders for the upcoming day, transportation, and checking to make sure we were enjoying everything as we'd hoped. She even was our tour guide a few times in Venice. The other guides were great as well, particularly Gianni, who led our tour of the Palace of Caserta and Valeria, who took us on a walking food tour of Rome. All of the guides were local to the regions we were touring, and most of them were born and raised in Italy, and I think that really made the difference. Not having a lot of familiarity with the Italian language ourselves (despite studying all spring and summer), it was a relief not to have to worry as much about the language barrier since all of our guides were fluent English speakers. Plus, at all of the church and palace tours we were able to skip the long lines.

The excursions were interesting and thoughtfully prepared. Highlights included a lunch and wine tasting at a hillside winery on the Amalfi Coast, the Venice walking tour that ended with the Doge Palace and San Marco Basilica, seeing Pompeii and the Vatican, and the stunning views in Sorrento. This trip was everything to me and my family, and I'm so glad I had the help to plan it as well as the local support so that I could enjoy it as much as everyone else did.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 23, 2023

Hi Noelle,
as I wrote you privately on the chat, was very nice meeting you and your wonderful mum.!
I had so much fun with you guys!
I am glad you had a great time here in Italy and hope to help you again in the future to discover the south part of my country.
Have a lovely weekend,
ciao vale,

Fantastic break in Italy .
Italy | Sep 9 - Sep 15, 2023

Mark
Mark L.
Galveston, TX | Reviewed on Sep 22, 2023

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking... read more

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking food tour in Rome was only average really with no real standout dishes, as we had tried a lot of the Italian dishes already. Tour guide was ok very enthusiastic but it would have been good to know where we were going next and how long the walk was, as it felt we were "walking blind" with no end in sight sometimes. Now this may have been as a direct result of all the walking we were doing in Rome anyhow and we had 20,000 steps in the tank already. Also we were asked to be early for the meet up, which we were but the guide showed up a little late and I was slightly concerned frankly.

Hotel was functional, clean and we only used it to sleep which was fine as the room was air conditoned ( Doria Palace Boutique Hotel). The list was so small it could only take a single case or just about fit one person, so folks with walking challenges be aware.

Train trip to Milan was fine and pick up seamless. Hotel was larger ( Una Hotel Cosani) and in a great location. The Last Supper tour was excellent and included a taxi ride ( less walking) to the Duomo. We asked the guide at the start the scope of the tour and we reduced the duration from 4 hours to 2.5 which was perfect. In contrast to the Vatican tour, the Last Supper groups were restricted to 15 people at a time and this really enhanced the experience. Our guide was excellent, very accommodating and knowledgable and even showed us a nice local coffee shop which was off the "tourist grid".

Moreno from KimKim was great to deal with, very efficient and knowledgable. Quick replies to questions and was there if we needed him.

Hotel Reviews
Doria Palace Boutique Hotel
Rome

Small, clean but lifts very small.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UNAHOTELS Cusani Milano
Milan

Nice modern hotel. Front desk staff not great though, particularly on check-in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Tour
Rome
Quality of Experience
way too busy
Guides, Drivers and Staff
Transport
Rome food tour: A deliciously cultural tour for foodies
Rome

more visibility on what to expect ( walking time between venues particularly).

Quality of Experience
Guides, Drivers and Staff
Timely arrival at meeting point and info between venues.
Transport
timely and safe
Milan Vip Walking Tour and Da Vinci's Last Supper visit
Milan

Excellent guide, very flexible to our needs. Passionate about his subject.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moreno Moretti
Moreno
Moreno Moretti
Local specialist in Italy | Replied on Sep 23, 2023

Hi Mark,
Thank you so much for taking the time to leave such a great review and thank you for sharing your photos! I bet the heat didn't help either with walking and the crowds, September is stil quite a busy time of the year, so sorry if you found it a little tiring. Maybe next time we can make the tours easier and not as long for you.

Thanks again for booking with us and we look forward to planning your next trip with you!
Ciao,
Moreno

Elena made it easy for my parents to navigate...
Italy | Sep 5 - Sep 19, 2023

S
Shawn M.
North Potomac, MD | Reviewed on Sep 22, 2023

Elena made it easy for my parents to navigate around Italy and enjoy a once in a lifetime trip

Local specialist: Elena Del Vecchio

Created the perfect honeymoon
Italy | Sep 4 - Sep 14, 2023

S
Simran V.
Canada | Reviewed on Sep 21, 2023

Ina helped us craft a perfect honeymoon. We had amazing excursion and experiences and as a result made beautiful memories. This trip was so convenient as a result of KimKims efforts. I've used this company in the past and as a result of this experience will continue to use them.

Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Sep 21, 2023

Dear Simran,

Thank you so much for your 5-star review. Italy was a perfect choice for a honeymoon and I'm super pleased you enjoyed your time and made beautiful memories that will last for a lifetime. Kimkim offers a plethora of destinations around the world, with many professional travel designers who will love to plan your next adventure. I personally specialise in Italy and Greece, so feel free to contact me directly if you wish to visit the beautiful Greek Islands as well. It will be a great pleasure for me to plan your future Anniversary summer holiday.

Take Care!
Ina

Italy and Sicily-Mandolin Retreat
Italy | Aug 26 - Sep 14, 2023

John
John M.
South Bradenton, FL | Reviewed on Sep 19, 2023

Our trip guide Alberto was great. He was interactive in both putting the trip together and identifying lodging and side trips which matched our interests and life style . Not only accommodations but side trips to wineries, points of interest
such as Pompey ,Vesuvius, and Mount Etna, Organic winery's.
Our driver would be waiting in a black ,clean late model car each morning to wisk us to our destination for the day.
he insured that the local guides understood our likes and dislikes!This was our second with KimKim and both times they exceeded our expectations!

Local specialist: Alberto Buzzanca

Wonderful trip planned with Arianna! she made...
Italy | Jul 8 - Jul 13, 2023

Vincent
Vincent L.
the Mauritius | Reviewed on Sep 18, 2023

Wonderful trip planned with Arianna! she made sure that the kids would also enjoy it as well.
Since it was our first trip to Milan and Como, everything as planned well in order to visit most of important and nice places to visit.
We also had amazing guides such as Larissa in Milan and Christina in Como.
Thank you to Arianna for her patience in planning the trip :) read more

Wonderful trip planned with Arianna! she made sure that the kids would also enjoy it as well.
Since it was our first trip to Milan and Como, everything as planned well in order to visit most of important and nice places to visit.
We also had amazing guides such as Larissa in Milan and Christina in Como.
Thank you to Arianna for her patience in planning the trip :)

Hotel Review
Apartment in Duomo Area -- Airbnb
Milan

Nice cozy and quiet place to stay with kids.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Express Milan Duomo Tour with Terrace Access
Milan

Larissa is an amazing guide. She had great patience handling our 3 young boys

Quality of Experience
Guides, Drivers and Staff
Transport
Best of Lake Como by Boat - Central Lake Private
Italy

We spent a great day with our guide Christina, and again great patience handling the young kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Sep 19, 2023

Dear Vincent,
I truly appreciate your kind review. It brings us great joy to hear you had a wonderful experience with our local suppliers, and that we were able to satisfy the whole family's interest, kids included, creating a memorable experience for all of you!
Until the next time in the Bella Italia, and I will surely be thrilled to craft a new itinerary together.
Ciao!

I can't remember all their names. Big momma ...
Italy | Sep 2 - Sep 11, 2023

M
Mary SUe J.
New Castle, PA | Reviewed on Sep 18, 2023

I can't remember all their names. Big momma was amazing. Fabio was great as well. Actually, everyone we encountered from our trip was fantastic and very accommodating. Irenes was so kind and helpful. Smoothest trip ever. Thank you for everything. We will definitely be using you again in the future read more

I can't remember all their names. Big momma was amazing. Fabio was great as well. Actually, everyone we encountered from our trip was fantastic and very accommodating. Irenes was so kind and helpful. Smoothest trip ever. Thank you for everything. We will definitely be using you again in the future

Hotel Reviews
Hotel Ottantotto
Florence

Owners very accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Le Clarisse
Rome

Bed was a little uncomfortable however everything else was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Tritone e Abigale
Sorrento

Very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sweet Home Boutique Hotel
Athens

They were so kind and accommodating. Beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chianti Wine & Olive Oil Tour from Florence
Florence

wonderful experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Vatican Guided Tour
Rome

Awesome. Big mamma was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Aperitivo & Stroll around Sorrento
Sorrento

beautiful. So nice to have a guide show us around.

Quality of Experience
Guides, Drivers and Staff
Private Amalfi Coast Driving Tour
Italy

Our driver was truly amazing. He went above and beyond to make our trip exciting.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

I think this was Fabio. He was fantastic. So helpful in explaining everything.

Food
Loved the entire wine experience and food.
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

Not on Lake Garda
Italy | Sep 7 - Sep 15, 2023

D
Diane F.
Branford, CT | Reviewed on Sep 17, 2023

We stayed at Ocelle Thermae and Spa in Sirmione Italy. We had asked for a room on Lake Garda. What we got was a room that had a lake view but the lake was across a busy street and the view was small as it was between 2 houses. The rest of the trip itinerary was top notch. read more

We stayed at Ocelle Thermae and Spa in Sirmione Italy. We had asked for a room on Lake Garda. What we got was a room that had a lake view but the lake was across a busy street and the view was small as it was between 2 houses. The rest of the trip itinerary was top notch.

Activity Reviews
Private Boat Tour of Lake Como - Explore Bellagio
Italy

Very good private boat guide

Quality of Experience
Guides, Drivers and Staff
Transport
Bernina train from Como
Italy

Bernina train is the best. Up close and personal to the alps.

Guides, Drivers and Staff
Transport
Bus needed to have a bathroom on board
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 18, 2023

Hi Diane,
thanks for your kind review.
I am glad that you had a wonderful time in Italy.
I am just sorry that the hotel in Sirmione didn't have what you expected.
Please, next time, inform your personal concierge... maybe we could change you/ update you to a new room.
Thanks, Valeria

Trip was amazing, and our local specialist, E...
Italy | Sep 5 - Sep 12, 2023

J
Jeff A.
Hermosa Beach, CA | Reviewed on Sep 15, 2023

Trip was amazing, and our local specialist, Elena, was fantastic. We even made some changes mid-trip, and it was not an issue at all. Elena handled it all. 5 stars!

Local specialist: Elena Del Vecchio

Kim , Kim team was awesome. Martina, Deborah ...
Italy | Sep 2 - Sep 14, 2023

Danny
Danny D.
Tucson, AZ | Reviewed on Sep 14, 2023

Kim , Kim team was awesome. Martina, Deborah and Valeria made sure everything was on time and as expected. The scheduled drivers were always early for our destinations and were more than happy to communicate with the latest technology if the language barrier was an issue. The scheduled tours and coordination made our vacation truly effortless. We look forward to using them in the future. Thanks for the great memories! Betsy, Marilyn and Danny, Arizona U.S.A.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 15, 2023

Hi Danny, Elizabeth, and Marylin...
Thanks for your kind words.
My team and I are so happy that all of you had a great time here in Italy.
And I am glad, although there was a National strike we could manage to satisfy you.
Glad to hear that our hard work, has made all of you so happy!

Looking forward to seeing you again in Italy.
ciao valeria

We loved it all! The drivers were on time and...
Italy | Sep 2 - Sep 11, 2023

A
Ashley N.
Charlotte, NC | Reviewed on Sep 11, 2023

We loved it all! The drivers were on time and very hospitable. Our planned activities were all memorable. The accommodations were perfect! Ian had outdone herself to make sure that every detail had been tended to which made our trip easy logistically. The support team jumped in when Ian was out of the office. There was a rock slide on the Amalfi Coast so they rearranged our itinerary before we knew that there was an issue. I have been singing your praises to everyone!
We think we are either... read more

We loved it all! The drivers were on time and very hospitable. Our planned activities were all memorable. The accommodations were perfect! Ian had outdone herself to make sure that every detail had been tended to which made our trip easy logistically. The support team jumped in when Ian was out of the office. There was a rock slide on the Amalfi Coast so they rearranged our itinerary before we knew that there was an issue. I have been singing your praises to everyone!
We think we are either going to do Greece or another part of Italy next year and can't wait to work with you again!

Hotel Reviews
Hotel Modigliani
Roma

This hotel is located in an area that allows for easy access to the major attractions. The hotel was clean, elegant and hospitable.

Authenticity & Character
Location
You can walk to most tourist destinations.
Staff
They were very receptive to our needs.
Cleanliness & Comfort
The entire hotel is immaculate.
Hotel Orto De' Medici
Florence

We loved the buffet and outdoor dining area. The welcome beverage was a nice perk! We had an issue with our bill and they remedied it quickly. The staff was helpful and very kind!

Authenticity & Character
Location
The hotel was located in an area close to everything! There is no need for a car or driver.
Staff
Cleanliness & Comfort
Royal Continental Hotel Naples
Naples

Upon arrival the front desk upgraded us to an oceanview room. They were helpful answering any questions that we had and were interested in how we enjoyed Naples.

Authenticity & Character
Location
We loved being on the water and across from the marina. This is a lovely place to watch the sunset.
Staff
The woman at the check in desk greeted us with a beautiful smile every time that we had questions.
Cleanliness & Comfort
The bed was extremely comfortable and the facilities were pristine.
Grand Hotel De La Ville
Sorrento

We cannot say enough about this hotel. We have traveled alot and this was our absolute favorite hotel!

Authenticity & Character
Ever detailed has been tended to, to create a one of a kind experience.
Location
The rooms are gorgeous! The buffet with the outdoor dining area is amazing! The rooftop pool and bar were the perfect place to grab a drink and watch the sunset.
Staff
Everyone from the front desk staff to the cleaning woman were exceptionally kind and helpful. They went out of their way to ensure that our stay was perfect!
Cleanliness & Comfort
It was impeccably clean!
Activity Reviews
Florence Food Tour & Dinner
Florence

This one of the highlights of our trip. Our guide, Lorenzo, was animated and so knowledgeable about the local restaurants. He made us feel like we were family. We had a group that bonded and shared an evening of laughter.

Quality of Experience
Lorenzo and our wonderful group. We stayed together until 11:00.
Food
Everything we tasted was amazing and the wine was even better!
Guides, Drivers and Staff
Lorenzo had grown up in Florence so he knew all of the authentic, local places to take us to.
Transport
We could walk everywhere.
Pizza Cooking Class in Napoli
Naples

We just enjoyed learning about the way to make authentic Italian pizza. The chef was friendly and readily answered all of our questions.

Quality of Experience
Our pizzas turned out to be delicious!
Guides, Drivers and Staff
Transport
Private Pompeii Tour & Mount Vesuvius visit with light lunch
Pompeii

Having a private guide is the way to go. The area was extremely crowded and we got to by pass everyone as we toured Pompeii.

Quality of Experience
Our guide was extremely knowledgeable about every aspect of Pompeii and her English was excellent!
Food
The venue was lovely. We got a tour of the vineyard, a wine tasting and a delicious four course meal.
Guides, Drivers and Staff
She could answer any of our questions.
Transport
Our driver was prompt and shared lots of information about the area during our commute.
Private Amalfi Coast Driving Tour
Italy

On the that this was scheduled there was a rock slide blocking the road but our driver did manage to chauffeur us along part of the highway.

Quality of Experience
Guides, Drivers and Staff
He told us exactly how much time we had in each location and where to meet him. This young man made every concession to ensure that we had a memorable trip.
Transport
He was just a very kind, dependable person.
Capri Island & Grottos Boat Tour from Sorrento
Sorrento

We loved all of the friends we made on our tour.

Quality of Experience
We enjoyed taking the chairlift up to the top of Anacrapria and hiking down the trail.
Guides, Drivers and Staff
The staff were constantly offering us drinks, hanging out with us and asking for our input to provide the ultimate adventure.
Transport
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Sep 12, 2023

Dear, Ashley and Scott!

I'm so pleased you had a wonderful time and fully enjoyed your special summer holidays for your 30th Anniversary Celebration!! It was a pleasure working with you and I'm looking forward to designing your next adventure in Italy or Greece!

Ina

Overall great experience.All accommodations ...
Italy | Aug 27 - Sep 6, 2023

R
Rick L.
Nashua, NH | Reviewed on Sep 07, 2023

Overall great experience.
All accommodations for travel, hotel and recommendations were flawless.
Service providers were all great.
read more

Overall great experience.
All accommodations for travel, hotel and recommendations were flawless.
Service providers were all great.

Hotel Reviews
Corte di Gabriela
Venice

Air conditioning was a challenge however the service was great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Sabolini
Colle di Val d'Elsa

They initially gave us a room that was facing the road and was very noisy. We requested a room change with a view and they accommodate. Overall a central location that allowed us to reach many vineyards and local restaurants

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Capodimonte
Sorrento

Lived up to the 4 star rating. Another perfect location to the center of Sorrento and surrounding sights

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
San Polo Afternoon Food & Wine Tour
Venice
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Sep 11, 2023

Dear Rick,

Thank you so much for the precious feedback about your accommodations and the 5 star review of your summer holiday in Italy! I'm very pleased you had a wonderful time! I'm looking forward to planning one of your future trips back to Italy or even in Greece where I also specialize in!

Take care!
Ina

A terrific trip! We worked closely with Maria...
Italy | Aug 23 - Aug 30, 2023

Joseph
Joseph R.
City of Milford (balance), CT | Reviewed on Sep 05, 2023

A terrific trip! We worked closely with Maria to plan an itinerary for a family of 4 (college age kids) that allowed for exploration and activity. Storywalking Italy were extremely helpful. When one person in our group injured their ankle, everyone at kimkim went out of their way to help us figure out where to be seen and get medical supplies, re-organize our trip, and even contacted the hotels they had booked for us to make sure we were in ground floor rooms! And the scheduled activities... read more

A terrific trip! We worked closely with Maria to plan an itinerary for a family of 4 (college age kids) that allowed for exploration and activity. Storywalking Italy were extremely helpful. When one person in our group injured their ankle, everyone at kimkim went out of their way to help us figure out where to be seen and get medical supplies, re-organize our trip, and even contacted the hotels they had booked for us to make sure we were in ground floor rooms! And the scheduled activities were wonderful - highlights included a food tour of Bari with Giorgio of Apulia Tours and a day-long bike trip from Lecce with Gonzalo of Salento Bici Tour. Highly recommend!

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 07, 2023

Dear Joseph,
Thank you for sharing your travel experience!
We're delighted to read that you had a wonderful trip and that me and my team played a significant role in making it memorable.
We understand that sometimes unexpected situations can arise, and I'm glad we were able to help you reorganize your trip and ensure your family's comfort during a challenging time. Your well-being is our top priority.

I'm happy that you enjoyed your scheduled activities as we take pride in curating... read more

Dear Joseph,
Thank you for sharing your travel experience!
We're delighted to read that you had a wonderful trip and that me and my team played a significant role in making it memorable.
We understand that sometimes unexpected situations can arise, and I'm glad we were able to help you reorganize your trip and ensure your family's comfort during a challenging time. Your well-being is our top priority.

I'm happy that you enjoyed your scheduled activities as we take pride in curating exceptional experiences!

Should you decide to embark on another adventure in Italy, please don't hesitate to reach out to my Storywalking team.

I wish you the best.
Maria Grazia

Our trip was so amazing! Everything was perfe...
Italy | Aug 16 - Aug 24, 2023

K
Kylie L.
Lawrence, KS | Reviewed on Sep 05, 2023

Our trip was so amazing! Everything was perfectly planned out and went so smoothly. Everyone we worked with was so helpful and we are so happy with our experience. We recommend 100% and will be using Kimkim again for our next trip! read more

Our trip was so amazing! Everything was perfectly planned out and went so smoothly. Everyone we worked with was so helpful and we are so happy with our experience. We recommend 100% and will be using Kimkim again for our next trip!

Hotel Reviews
Grand Hotel Cavour
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo delle Grazie
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence Walking Tour and Accademia Visit
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Chianti Full Immersive Wine & Olive Oil Experience
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Cooking class at farm
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 07, 2023

Dear Kylie,
Thank you so much for this wonderful review!
We're thrilled to know that your trip was nothing short of amazing and that everything went smoothly according to plan.
Our team takes great pride in crafting seamless and memorable experiences for travelers like you.
I wish you all the best.

Maria Grazia

Loved it all: Florence, Sorrento, Rome.
Italy | Jul 11 - Jul 22, 2023

D
David D.
Wauwatosa, WI | Reviewed on Sep 04, 2023

Loved it all: Florence, Sorrento, Rome. The guides were excellent. The children's tour guides did a fantastic job engaging the boys (7 and 5). The drivers were incredibly patient, courteous, and flexible. Francesco saved the day by getting us to a wine tasting when the originally planned event fell through at the last second. Accommodations were top notch. An all around great experience. read more

Loved it all: Florence, Sorrento, Rome. The guides were excellent. The children's tour guides did a fantastic job engaging the boys (7 and 5). The drivers were incredibly patient, courteous, and flexible. Francesco saved the day by getting us to a wine tasting when the originally planned event fell through at the last second. Accommodations were top notch. An all around great experience.

Hotel Reviews
Plaza Hotel Lucchesi
Florence

Rooftop pool makes this hotel probably the best option in the center of florence.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lorelei Londres
Sorrento

Loved this place. Restaurant has a Michelin Star! Wish the private balconies were a little more "private" but the oversized jacuzzi was awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Martis Palace
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tour of the Vineyard and Lunch with Wine Tasting in Furore
Italy

The wine was some of the best we had in Italy. The vines are 200+ years old and producing absolutely stunning quality wine. paired with the local lunch, this was one of our favorite experiences, set above Positano with a view unparalleled.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Sep 05, 2023

Hi David,
I truly appreciate your thoughtful review. It brings us great joy to hear that you had a wonderful experience with our local suppliers and thoroughly enjoyed your stay at our hotels. We always meet in person our partners and do inspections at the hotels in order to ensure a memorable Italian journey. Arrivederci, and once again, thank you for your feedback!

Our KIMKIM travel team was the finest choice ...
Italy | Aug 21 - Aug 26, 2023

Carol
Carol R.
Canada | Reviewed on Sep 02, 2023

Our KIMKIM travel team was the finest choice I could have made for our 3-generation family's custom vacation to the Cinque Terre this August 2023. From the planning stage to our final day, the expertise of our Italy travel specialists Valeria and Deborah, personal concierge Roberta, private hiking guide Laura, boat skipper Tony, and Milan transfer drivers (with particular shout-out to Andrii who provided my evening transport due to my air travel arrival delay) were all fabulously fun,... read more

Our KIMKIM travel team was the finest choice I could have made for our 3-generation family's custom vacation to the Cinque Terre this August 2023. From the planning stage to our final day, the expertise of our Italy travel specialists Valeria and Deborah, personal concierge Roberta, private hiking guide Laura, boat skipper Tony, and Milan transfer drivers (with particular shout-out to Andrii who provided my evening transport due to my air travel arrival delay) were all fabulously fun, attentive and accommodating. Until we meet again, "Grazie mille! Carol

Hotel Review
Hotel Porto Roca
Monterosso

Hotel Porto Roca offered all the assets for our multi-generation family, from accommodations, full services, and awesome setting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike the Villages of Cinque Terre
Italy
boat trip from Monterosso with lunch
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 02, 2023

Grazie mille to you, carol!
On behalf to all our team…really was a pleasure to work with you and we are looking forward to seeing you soon again !
We are glad you had a wonderful time with all your family!
Ciao valeria

Personalized Vacation, First-Class Service
Italy | Aug 17 - Aug 26, 2023

Pierson
Pierson C.
Shawnee, KS | Reviewed on Sep 02, 2023

Our guide, Maria, helped plan every step of the trip. She was responsive and knowledgeable about the different cities we were visiting. She also incorporated activities that we suggested.

KimKim is a fantastic service that takes the guesswork out of booking travel. You get personalized accommodations and the ability to communicate with them during your trip in case you need to make any changes.

Highly recommend this service! read more

Our guide, Maria, helped plan every step of the trip. She was responsive and knowledgeable about the different cities we were visiting. She also incorporated activities that we suggested.

KimKim is a fantastic service that takes the guesswork out of booking travel. You get personalized accommodations and the ability to communicate with them during your trip in case you need to make any changes.

Highly recommend this service!

Activity Review
Excursion on Lake Como with Private Skipper
Lake Como

Amazing way to see the towns and villas of Lake Como! Well worth it and one of our favorite activities.

Quality of Experience
Guides, Drivers and Staff
Transport
Picked us up from the hotel dock. So convenient.
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 05, 2023

Dear Pierson,
Thank you so much for taking the time to write such a great review about our services.
At Storywalking, we always strive to provide the best possible travel experience, and it's incredibly rewarding to know that our efforts have made a difference during your trip.

We look forward to serving you again in the future!

I wish you a great day.

Maria Grazia