Kimkim Trip Reviews for Italy

4.8
Based on 277 ratings
Read 277 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fantastico!
Italy | Mar 11 - Mar 18, 2023

Hikaru
Hikaru P.
Hastings, MN | Reviewed on Mar 19, 2023

This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were... read more

This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were extremely professional and added so much to our trip--in particular, we truly enjoyed our time with Antonella in Firenze, Giuseppe in Sorrento/Amalfi Coast, and Sabrina in Rome!

Hotel Reviews
Hotel Alessandra
Florence

We had a family room with beds for 4. Worked out great. Tucked in a street near Ponte Vecchio with small artisan shops. Delightful!

Authenticity & Character
The owner and his staff were delightful hosts.
Location
Close to Ponte Vecchio. Small shops and restaurants.
Staff
Cleanliness & Comfort
The best shower during our entire trip.
Maison La Minervetta
Sorrento

Truly a splurge! The views from our rooms were breathtaking. Unique and original decor. Lovely breakfast spread.

Authenticity & Character
Location
The view, the view, the view!
Staff
The front desk staff were professional and welcoming. We didn't feel particularly welcomed in our interactions during the breakfast, but it could have been due to the language barrier. It took time for our coffee orders to arrive and they were variable in quality.
Cleanliness & Comfort
Splendor Suite Roma
Rome

This hotel was a bit disappointing because all other hotels during our trip to Italy were wonderful. It felt like an airbnb as opposed to a hotel--self check-in outside regular business hours. We were traveling with our two teenage sons. We found out we didn't need a second room, because there was a sofa bed in the family suite that they could have used, which was not clear from their website or when we were presented with the proposal. More to our frustration, we were woken up a few times during the night because of the hallway noise. Our room (106A) was adjacent to 106B, from which we could hear everything, and the occupants in 106B were unpleasantly loud late at night. Since there was no one at the front desk in the evening, we could not ask for timely intervention. Perhaps, they should have given 106B as our second room to avoid this. At least one time, the noise source seemed to be the staff; in the morning, there were bags of laundry right outside our door.

Authenticity & Character
Location
Staff
The staff didn't come across as if they were interested in making the guests feel welcomed.
Cleanliness & Comfort
Activity Reviews
Afternoon Florence Highlights Walking Tour
Florence

Antonella, our guide, was fantastic. She laid out the basics of the city's history first, which made the other explanations logically hold together. Her love of her city made it all the more special.

Quality of Experience
Guides, Drivers and Staff
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

The Pompeii tour was fascinating--thank you, Natalia! There is travel distance between Pompeii, Mount Vesuvius, and the lunch site, so we were glad we had the entire day arranged and coordinated. The view of Bay of Naples from Mount Vesuvius is very worth it!!

Quality of Experience
Food
The restaurant/winery seemed all catered to the tour groups.
Guides, Drivers and Staff
Grazie, Natalia and Fabio!
Transport
Private Amalfi Coast Driving Tour
Italy

The highlight of the driving tour was the stop for us to hike the Path of Gods trail. It was fantastico!! Because we fit the hike in, things got quite late in the day, and by the time we got to Ravello, everything was closed. The weather was gorgeous during our hike and by the time we were leaving Positano, it started to rain and the visibility fell. We're so grateful that Giuseppe drove us safely throughout our tour, because the road is curvy to say the least. He was also extremely knowledgeable about farming in the region, which we appreciated.

Quality of Experience
Guides, Drivers and Staff
We were lucky to have Giuseppe in charge of us! So professional, knowledgeable, and pleasant. Thank you for everything!!
Transport
Colosseum & Roman Forum Tour
Rome

Wow, the inside of Colosseum was facinating beyond our imagination. There was so much to learn about Roman Forum, too. We feel so lucky to have done this tour with Sabrina. Her explanation painted vividly how the lives in Colosseum and the Forum might have been.

Quality of Experience
Guides, Drivers and Staff
Sabrina with LivTours was fantastic!!
Vatican Guided Tour
Rome

With so many visitors and so many things to see, it was a very full three-hour tour. We gained much knowledge about Vatican and the artwork that adorns their buildings.

Quality of Experience
Guides, Drivers and Staff
Giovanna with LivTours was extremely knowledgeable!
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Reviewed on Mar 20, 2023

Dear Hikaru and family!

Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels.

On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my... read more

Dear Hikaru and family!

Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels.

On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my attempt to allocate the budget in the smartest way possible and balance the cost of accommodations versus experiences/ tours and activities has an impact on my decisions, and I assume that after the majestic Maison La Minervetta, Splendor Suite Roma might have seemed even more basic.

I truly hope I can plan again a trip for you and your family in Italy or Greece, where I also specialize in and I wish you safe travels!

This trip overall was definitely one of the best
Italy | Oct 22 - Nov 1, 2022

JACQUELINE
JACQUELINE O.
Dwight, IL | Reviewed on Mar 15, 2023

This trip overall was definitely one of the best trips I've ever had. Europe was a whole vibe.
Pros:
Got to visit a lot of locations in a short amount of time. the activities Harris planned were good. I wished he had also included the museum in Florence as well. but the activities in Athens, and Santorini where really enjoyable. I loved it. Harris was also very responsive to my requests during the trip and made changes to the hotel when I wasn't happy. the activities in Greece were the... read more

This trip overall was definitely one of the best trips I've ever had. Europe was a whole vibe.
Pros:
Got to visit a lot of locations in a short amount of time. the activities Harris planned were good. I wished he had also included the museum in Florence as well. but the activities in Athens, and Santorini where really enjoyable. I loved it. Harris was also very responsive to my requests during the trip and made changes to the hotel when I wasn't happy. the activities in Greece were the best. I truly feel I got a good dosage of what Santorini and Athens have to offer.

COns: We had a cooking class in Florence, although it was nice it took up our whole day, considering we were only in Florence for 2 days, I would not have recommended this activity. The hotels were in really good locations but the Athens hotel room was incredibly tiny. It was soo tiny there was no bathroom. just a shower, toilet and sink but they were in the room, instead of separate room. I didn't like this at all, but the pro here is Harris was able to get me an upgrade in Santorini to make up for this.

Using Kimkim, made my trip so much easier and stress-free as all transportation and schedule were already planned out so it took off that stress of having to plan things out,

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Reviewed on Mar 15, 2023

Dear Jacqueline,

Thank you very much for your kind words and for taking time to write this review! Me and the rest of the team are very happy that you enjoyed your trip and had great time in our country. Also I would like to thank you for your honest feedback as it is very helpful for me and my team to get better and better day by day. Of course I will be more than happy to organize your next trip either to Italy or Greece.

I wish you safe travels!

Best regards,
Harris

Review of Four days in Naples Feb 6 - Feb 9, ...
Italy | Feb 6 - Feb 9, 2023

L
Linda L.
Tinton Falls, NJ | Reviewed on Feb 28, 2023

Review of Four days in Naples Feb 6 - Feb 9, 2023

Feb 6, 2023: Arrival at our hotel Rinucci Relais
Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport.

At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then
our host explained the breakfast service and showed us around our room.
Our accomodations were much more than the average... read more

Review of Four days in Naples Feb 6 - Feb 9, 2023

Feb 6, 2023: Arrival at our hotel Rinucci Relais
Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport.

At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then
our host explained the breakfast service and showed us around our room.
Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler.
On host also helped us to book restaurants and her suggestions were excellent.
Our breakfasts were spectacular, well prepared, generous, and delicious.
We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again.

Naples and Pompeii 7 February

Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city.
In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed.

Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day.

8 February: Tour of the Amalfi Coast with Ciro
Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast.
We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast.
9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Hotel Review
Rinuccini Relais
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Authenticity & Character
Location
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home. Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Activity Reviews
Positano, Amalfi and Ravello from Naples - Private Driver
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Quality of Experience
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Guides, Drivers and Staff
Transport
Guided Tour of Naples and Excursion to Pompeii
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Quality of Experience
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Reviewed on Mar 04, 2023

Dear Linda, thank you so much for sharing your detailed review!

We are very happy to know that everything went as smooth as planned and you enjoyed traveling with us.

I wish you and your husband all the best!

We had a wonderful, memorable trip to Sicily
Italy | Jan 23 - Feb 3, 2023

James
James R.
Hendersonville, NC | Reviewed on Feb 11, 2023

All of our guides were wonderful. We were impressed with how knowledgeable all the guides were. Marilu told us so much about the history of Sicily and took us on an interesting and varied walk around the old town of Palermo. And then met us again the next day to explain the incredible cathedral of Montreale. Claudio took us through the Valley of the Temples and explained each temple and the history of the Greeks and Romans in Agrigento. In Catania, Margherita was delayed due to unforeseen... read more

All of our guides were wonderful. We were impressed with how knowledgeable all the guides were. Marilu told us so much about the history of Sicily and took us on an interesting and varied walk around the old town of Palermo. And then met us again the next day to explain the incredible cathedral of Montreale. Claudio took us through the Valley of the Temples and explained each temple and the history of the Greeks and Romans in Agrigento. In Catania, Margherita was delayed due to unforeseen traffic conditions so she sent her friend, Angela to meet us at our hotel at the specified time. Angela was great. She took us to the Bellini Gardens and told us about their history. Then we met up with Margherita who condensed a lot of history into the next 3 hours while walking around Catania. We saw cathedrals, gardens, the market, streets of the old town and even stopped for coffee at a historic coffee shop.

All of our drivers showed up when they were expected and got us to the next location on time. Each of them made sure we met up with our host contact or the hotel where we were staying.

Our tour of the Amalfi coast with Antonio was amazing. He stopped several times for us to get pictures and took some of us as well. Lunch at Le Bonta del Capo was amazing! Picking lemons with the chef, making the limoncello, the wonderful meal and the limoncello at the end were among the most memorable experiences of our travels.

We couldn't have asked for more.

Hotel Review
Hedoné Design Experience B&B
Agrigento

Barbara met us on the street and directed us to the B&B which was hard to find. She gave us information about the town and offered to drive us to the Valley of the Temples the next morning for our early tour. She served us breakfast each morning with wonderful Italian pastries, jams, and spreads. She was more than gracious. The room had a view of the valley of the temples below and the sea in the distance. We would have enjoyed the balcony if it had been warmer, but we chose to travel in the winter.

Authenticity & Character
I don't know how to answer this question.
Location
Staff
Barbara was absolutely wonderful.
Cleanliness & Comfort
Air from the heater blew directly on the bed when it was on. I solved this problem by hanging the decorative bed cover over the top bar above the bed. I would have appreciated a light blanket as the duvet is too much for me. I have this problem in all hotels that use duvets.
Activity Reviews
Walking tour of Palermo
Palermo
Valley of the Temples Tour
Agrigento
Catania Tour - City Highlights Walk
Catania
Catania: Food & Folklore
Catania
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast
Limoncello Tour & Tasting
Amalfi Coast
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Reviewed on Feb 13, 2023

Dear James,
Thank you so much for taking the time to write this detailed review!
We put customer experience and satisfaction as our priority, and we're thrilled to know that everything went great and you enjoyed all the tours we planned for you and your wife.

I wish you and Cecelia all the best :)
Ciao!

2022 Honeymoon in Italy!
Italy | Sep 27 - Oct 11, 2022

Dmitry
Dmitry W.
Middleton, WI | Reviewed on Jan 21, 2023

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them... read more

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them and we will definitely be back!

Activity Reviews
Pizza and gelato making class
Florence
Quality of Experience
Guides, Drivers and Staff
Best of Venice guided walking tour with gondola ride
Italy
Quality of Experience
Guides, Drivers and Staff
SMALL GROUP TUSCANY WINE AND OLIVE OIL TOUR
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour with the Accademia Gallery
Florence
Quality of Experience
Guides, Drivers and Staff
SEMI PRIVATE - FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Capri Day Trip from Sorrento
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
MURANO, BURANO AND TORCELLO EXCURSION
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
COOKING CLASS IN ROME
Rome
Quality of Experience
Guides, Drivers and Staff
Afternoon Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Amalfi Coast experience from Sorrento
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
PRIVATE VISIT TO THE SORRENTINE HILLS AND A FARM WITH LOCAL TASTINGS
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Reviewed on Feb 14, 2023

Hi Dmitry!
Thank you for all your words. This is the best part of my job <3

A big hug :)

Cecilia

A well planned and thoroughly enjoyable trip to Italy
Italy | Oct 17 - Oct 25, 2022

A
Andrea C.
Boston, MA | Reviewed on Jan 13, 2023

This review is long overdue for our 10 day trip to Italy in October 2022. We had never used kimkim before, nor do we typically use travel agents , but we decided to give it a try and we are so glad we did! Our trip covered Tuscany and Cinque Terre, and we flew in and out of Rome. Maria Grazia was a delight to work with. She came up with an organized itinerary, and was receptive and accommodating to my modifications. She revised it three times, and we also had a zoom call during the planning... read more

This review is long overdue for our 10 day trip to Italy in October 2022. We had never used kimkim before, nor do we typically use travel agents , but we decided to give it a try and we are so glad we did! Our trip covered Tuscany and Cinque Terre, and we flew in and out of Rome. Maria Grazia was a delight to work with. She came up with an organized itinerary, and was receptive and accommodating to my modifications. She revised it three times, and we also had a zoom call during the planning process. The hotels she chose were perfect - very boutique like, but not budget breaking. We stayed in hotels in Siena, San Gimignano, Monterosso and Rome. And the transportation from place to place was seamless - we had drivers, we rented a car for a portion, and we took the trains. Everything went smoothly. One of the highlights she organized for us was a private walking food tour of Siena and that was a treat. Our tour guide Anna was knowledgeable, fun and knew the authentic places to go. It was a well spent four hours.

I highly recommend kimkim, and in fact, we are working with them again for a trip to Croatia and I have referred the company to many friends.

Activity Review
“Taste Siena” Food Tour
Siena

Our guide Anna was just delightful. It was a relaxing and fun four hours. She really knows Siena and also had lots of recommendations for other places to take a day trip to in the area as well as shopping and restaurant tips. Her English was excellent and we just thoroughly enjoyed her knowledge of the city, its history and its food.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Reviewed on Jan 13, 2023

Dear Andrea,
We always enjoy hearing what our customers have to say and I'd like to thank you for your kind words. We really appreciate you taking the time out to share your experience with us.

We work hard to meet expectations like yours, and we’re happy to know that we hit the mark!

I wish you and your family all the best.

Warm regards,

Maria Grazia

Trip of a Lifetime
Italy | Dec 22 - Dec 30, 2022

L
Lauren C.
Dallas, TX | Reviewed on Jan 10, 2023

We are so glad we made our trip arrangements through kimkim! While we had some ideas about where to go and what to do while in Italy, we had no idea where to begin. Chiara from Storywalker filled in all the details - and it worked out beautifully! The hotels were lovely, the drivers who got us to and from our planes, trains and hotels were always courteous and on time and the tours could not have been better. (Many thanks to Luciana who guided us through the Vatican, Suzanna through the... read more

We are so glad we made our trip arrangements through kimkim! While we had some ideas about where to go and what to do while in Italy, we had no idea where to begin. Chiara from Storywalker filled in all the details - and it worked out beautifully! The hotels were lovely, the drivers who got us to and from our planes, trains and hotels were always courteous and on time and the tours could not have been better. (Many thanks to Luciana who guided us through the Vatican, Suzanna through the Colosseum and Roman Forum, Marta to the Appian Way and the Catacombs of St. Callixtus, Catia in Assisi, Tommaso to the Tuscan countryside and Sylvia through the museums of Florence!) Chiara responded to every message and request I sent during the planning phase and, along with her teammate Jessica, were available and responsive while we were in Italy.
Our days in Rome, Assisi and Florence were the perfect blend of history, faith, art and natural beauty we had hoped for. We would not hesitate to work with kimkim again.

Hotel Reviews
Hotel Dei Mellini
Rome

Perfect location, clean and comfortable, excellent breakfast, friendly and helpful service.

Authenticity & Character
Quaint but not too small. Quiet street with residences and small businesses.
Location
Walking distance to the Vatican and other historical sites (Spanish Steps, Trevi Fountain, etc.)
Staff
Helpful and friendly - answered all of our touristy questions with a smile.
Cleanliness & Comfort
Slept great, felt safe.
Il Palazzo
Assisi

Great location near the Basilica of San Francesco. Clean room, delicious breakfast, friendly and helpful staff.

Authenticity & Character
Modern accommodations in a historic building. Loved the view from our room!
Location
About halfway between the main square and the Basilica. Quiet, even during the busy Christmas season.
Staff
So friendly and helpful!
Cleanliness & Comfort
Roomy bathroom, comfy bed - great place to rest!
Hotel Berchielli
Florence

Terrific location away from the Christmas crowd. Beautiful view. Clean and comfortable with a helpful staff.

Authenticity & Character
Lovely accessible community patio, great view, modern conveniences in a historic location.
Location
Within walking distance to the Duomo, Uffizi and Academia. Set on the Arno River with a beautiful view of the bridges.
Staff
Friendly and helpful. Breakfast staff made sure we had everything we wanted.
Cleanliness & Comfort
Very clean and comfortable!
Activity Reviews
Highlights of the Vatican & Sistine Chapel Tour
Rome

Very crowded at Christmas time, but our guide Luciana did a beautiful job and kept us moving.

Quality of Experience
As lifelong Catholic, the Vatican has been on our bucket list for years. So much beauty, and such a great education. Our tour ended just in time for us to participate in 5:00 Mass.
Guides, Drivers and Staff
Luciana was a pro! The museum could have been overwhelming but she showed us the highlights and answered our questions.
Guided Visit to the Colosseum, Roman Forum & Palatine Hill
Rome

An amazing walk through history with an exceptional guide.

Quality of Experience
Guides, Drivers and Staff
Suzanna met us right on time in the planned location. She was so knowledgeable and personable! We very much enjoyed our time with her and learned so much!
San Callisto and walk through the Appian Way
Rome

This came about because of a last minute scheduling change, and was a real bonus! Interesting history and beautiful site.

Quality of Experience
A wonderful learning experience.
Guides, Drivers and Staff
Marta taught us so much we did not know about the Appian Way and history of Rome. She gave us the important background information before we joined the guide for the Catacomb tour.
Free afternoon in Assisi
Assisi

We loved exploring Assisi. What a beautiful, spiritual place. We did not expect the crowd, but it was wonderful seeing people enjoying the Christmas displays.

Quality of Experience
Loved the character and spirituality of this charming place!
Guides, Drivers and Staff
Knowledgeable, friendly and helpful.
Transport
Train from Rome to Assisi. Easy and restful. So glad to have been driven up into Assisi!
Assisi Private Walking Tour including St. Francis Basilica with Giotto frescos
Italy

Catia met us on time in the designated location. She taught us so much about Assisi and the region, and showed us the beautiful sites. Although she could not go into the Basilica with us due to the Christmas holiday, she prepared us well. She even gave us recommendations on other places to see in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Torre del Greco | Reviewed on Jan 10, 2023

Dear Lauren, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Rome, Assisi and Florence! Thank you again and Arrivederci!

Using Kimkim to plan my honeymoon was so easy...
Italy | Dec 20 - Dec 29, 2022

J
Jillian S.
San Leandro, CA | Reviewed on Jan 04, 2023

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I... read more

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own.

I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu.

In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence.

In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Hotel Reviews
Hotel Balestri
Florence

This hotel was so lovely and perfectly located along the river. They had a bottle of Prosecco and fruit for us waiting in the room as a congratulations and that was so lovely to start our trip in Florence. The breakfast was delicious and staff was very helpful. The hotel provided umbrellas for guests and honestly the location couldn't be beat. It was so close to everything and had a beautiful view from our room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxe Rose Garden
Rome

The hotel is located right across from the US embassy and very nearby one of the large parks. The rooms itself was nothing too special and it was fine for us to just rest and be out exploring the rest of the day. The beds were a little more firm than I am used to, so it was not very comfortable for me. It was about a 20-minute walk to most attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier
Florence

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip. To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own. I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu. In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence. In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Quality of Experience
The tastings were a lovely experience, along with the food provided.
Food
The combination of foods paired with wine was fantastic. I enjoyed the olive oil tasting as well!
Guides, Drivers and Staff
Everyone we encountered was very friendly and knowledgeable.
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

While it was really cool to see Vatican City and the Sistine Chapel, it was overwhelmingly crowded. I felt we didn't have the full freedom to walk around and view things on our own until after the guided tour was over, in which case you had to go back around and start at the beginning. The art was beautiful though and it was nice learning about the history.

Quality of Experience
Crowd control- even though it was a small group tour, the area was crowded and we often were separated from the tour guide.
Guides, Drivers and Staff
Very friendly tour guide
Private tour of Milan Highlights (3 hours) with la scala theatre
Milan

We got lucky and were able to hear an orchestra practice at La Scala theater which was special. I also enjoyed hearing about the history of the city and exploring the Duomo with our tour guide. She was very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Evening Aperitivo Tour
Rome

I enjoyed learning about the Jewish "ghetto" and how it's been preserved in Rome, as well as trying the different kinds of Italian foods. Even though I was full at the end, I wish there was one more stop for pizza or pasta. Unfortunately one of the places the guide was going to take us to was closed.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone

Kimkim is awesome! I have discovered a treasure- thanks to my world traveling son!
Italy | Nov 27 - Dec 6, 2022

Beth
Beth R.
Atlanta, GA | Reviewed on Dec 12, 2022

I personally had never used Kimkim, but my son Keith convinced me I need to and actually handled the majority of the online messaging for me.
Having said that, my personal interaction with the Kimkim travel professionals blew me away in a good way: SO accommodating, SO communicative, So knowledgeable! Wow.

My memory is legitimately poor after brain surgery in terms of remembering names, but I’m going to at least tell you what services I’m referencing. Our main guide there who met... read more

I personally had never used Kimkim, but my son Keith convinced me I need to and actually handled the majority of the online messaging for me.
Having said that, my personal interaction with the Kimkim travel professionals blew me away in a good way: SO accommodating, SO communicative, So knowledgeable! Wow.

My memory is legitimately poor after brain surgery in terms of remembering names, but I’m going to at least tell you what services I’m referencing. Our main guide there who met me in Naples, handled detains there, and throughout the 10 days in Italy checked in with me at least once a day was AWESOME. The assistant/guide who worked with me multiple days in Florence and was kind enough to accommodate some extra excursions I wanted to go on including the purchase of an Italian pocketbook was AWESOME. And our guide/ driver for much of the end of the trip was beyond helpful and incredibly knowledgeable of so much about Italy/ every time I had a special need or asked for an accommodation, she made it happen for me. LOVE that girl!!
I wish I could remember names; every driver and guide were so amazingly knowledgeable of their area and so helpful in accommodating us. I’ll never hesitate to use Kimkim again…

Hotel Review
Bonvecchiati Palace
Venice

Accommodations were beautiful and their breakfast was my favorite! Got spoiled! It was quite surprising to learn that 2 beds meant 2 twin beds pushed together, but that’s apparently a common thing since it happened at all 3 hotels. We managed! Also surprised that what I call a “washcloth” was not part of the towel package! Sorry for all the wet hand towels which were the smallest available! Room service was VERY helpful and punctual when we needed extra services. Was definitely pleased with accommodations and hotels!

Authenticity & Character
Location
Answer is really the same as noted below. One extra note: front desk support when my husband and then I became I’ll was very professional and greatly appreciated. Accommodations were beautiful and their breakfast was my favorite! Got spoiled! It was quite surprising to learn that 2 beds meant 2 twin beds pushed together, but that’s apparently a common thing since it happened at all 3 hotels. We managed! Also surprised that what I call a “washcloth” was not part of the towel package! Sorry for all the wet hand towels which were the smallest available! Room service was VERY helpful and punctual when we needed extra services. Was definitely pleased with accommodations and hotels
Staff
Already answered
Cleanliness & Comfort
Already answered
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Dec 13, 2022

Thanks, Beth...
really sweet of you!
I am glad that you enjoyed Italy and you had a lovely time in my country.
Hope in the near future to help you again...
ciao vale

The attention to details that Alessandro prov...
Italy | Nov 19 - Nov 28, 2022

J
JOHN N.
Jacksonville, FL | Reviewed on Nov 29, 2022

The attention to details that Alessandro provided prior to the trip as well as each day of the actual trip was exceptional. read more

The attention to details that Alessandro provided prior to the trip as well as each day of the actual trip was exceptional.

Hotel Reviews
Turin Palace Hotel
Turin

Great location to see the city, plus just across the street from the train station

Authenticity & Character
Location
Central to everything
Staff
Cleanliness & Comfort
Villa Petriolo
Cerreto Guidi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
CASTELLUCCIO PALUSSE
Città della Pieve (PG)
Authenticity & Character
Furnishings are very old, offering limited comfort
Location
Staff
Cleanliness & Comfort
HOTEL ISOLA SACRA

Very quiet setting near airport. Only negative was bed pillows were paper thin and should be improved

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
TORINO: LEISURE DAY IN TORINO
Turin

Royal Palace Turin was amazing and should be a priority

Quality of Experience
TORINO: LANGHE WINE REGION FULL-DAY TOUR
Turin

Beautiful location with excellent staff. Best winery tour I’ve ever had.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TOSCANA: WINERY TOUR (ACTIVITY SHARED WITH OTHER PEOPLE) & DINNER
Cerreto Guidi

Actual winery operations is not on site

Quality of Experience
Food
Guides, Drivers and Staff
Transport
VILLA PETRIOLO: PASTA & PIZZA CLASS AT VILLA PETRIOLO (ACTIVITY SHARED WITH MAX.10 PAX)
Cerreto Guidi

Personal attention from chef (Michael) was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TOSCANA: LUCCA HALF-DAY TOUR FROM VILLA PETRIOLO
Cerreto Guidi

It was raining all day, but guide was able to focus on inside options including a beautiful government building that isn’t routinely open to tourists

Quality of Experience
Food
Guides, Drivers and Staff
Transport
UMBRIA: CITTA’ DELLA PIEVE 2,5-HOUR TOUR WITH A PRIVATE GUIDE
Città della Pieve
Local specialist: Alessandro Bellaguardia

Wonderful trip to Milan.
Italy | Nov 19 - Nov 23, 2022

M
Mary A.
Broad Ripple, IN | Reviewed on Nov 29, 2022

We had a wonderful trip to Milan. We decided fairly last minute to take a trip and Sonia was able to arrange a great itinerary for us. We were only in Italy a few days, but were able to do and see a lot. Our flight was delayed arriving, but Barbara Fussotto met us at the airport and ensure our transport was waiting. She was there to answer questions throughout the trip and was a great help. Our tour of the city center with Ester Ghezzi was a highlight. It was informative and enjoyable... read more

We had a wonderful trip to Milan. We decided fairly last minute to take a trip and Sonia was able to arrange a great itinerary for us. We were only in Italy a few days, but were able to do and see a lot. Our flight was delayed arriving, but Barbara Fussotto met us at the airport and ensure our transport was waiting. She was there to answer questions throughout the trip and was a great help. Our tour of the city center with Ester Ghezzi was a highlight. It was informative and enjoyable and Ester was a delight. Our side trips to Langhe and Como were great and the transport arranged made it so easy for us. Sonia's planning made it easy for us to just enjoy our time in Italy!

Hotel Reviews
Uptown Palace
Milan

Rooms are small, but generally nice. There is currently construction outside the hotel making it harder to access, but will be in an even more prime location once the Metro expansion is complete. The breakfasts were good and staff friendly.

Authenticity & Character
Location
Walking distance from lots of things and easy access to the Metro
Staff
Cleanliness & Comfort
Albergo Terminus
Como

We only stayed here one night, but the room was very comfortable. The building was beautiful and right on the lake.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour of Milan Highlights (4 hours)
Milan

Ester Ghezzi was an incredible guide. Truly enjoyed our tour and the sights we were able to see. She had all the tickets we needed which made things easy. She was very knowledgable

Quality of Experience
Guides, Drivers and Staff
Private wine tour: Barbera and Nebbiolo
Italy

Enjoyed the tour and tasting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Nov 29, 2022

Ciao Mary. Thanks for your helpful review.
We are glad you came home with great memories. It was a pleasure welcoming you to our beautiful country. Wish you all the best! Ciao

Excellent trip and would refer any one to Kim...
Italy | Nov 19 - Nov 26, 2022

L
Larry G.
Mableton, GA | Reviewed on Nov 27, 2022

Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy! read more

Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy!

Hotel Reviews
47 Boutique Hotel
Rome

Great location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel L'Orologio Florence
Florence

Grreat location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesca Cichella
Francesca
Francesca Cichella
Local specialist in Abruzzo, Italy | Reviewed on Nov 27, 2022

Hi Larry & family,
Thank you so much for taking your time to write this review !
It was such a pleasure to design this tour for you and assist you during your trip to Italy.

Thank you!
Arrivederci!

Wonderful tour of Northern Italy
Italy | Oct 9 - Oct 22, 2022

R
Reena R.
Shaw, DC | Reviewed on Nov 12, 2022

Elena planned a fantastic tour of northern Italy - Florence, Tuscany, Cinque Terre, Bologna, Venice - for me and my husband. Based on a couple of phone calls and messages, she tailored the trip, including all the great guided tours and activities, perfectly for our interests. She thought of every detail to make the trip go smoothly. And while we were in Italy, Elena was always available by WhatsApp for any questions or concerns.
read more

Elena planned a fantastic tour of northern Italy - Florence, Tuscany, Cinque Terre, Bologna, Venice - for me and my husband. Based on a couple of phone calls and messages, she tailored the trip, including all the great guided tours and activities, perfectly for our interests. She thought of every detail to make the trip go smoothly. And while we were in Italy, Elena was always available by WhatsApp for any questions or concerns.

Hotel Review
Belvedere di San Leonino
Castellina in Chianti

The Belvedere is beautiful with amazing views of the Tuscan hillside. We had such a relaxing stay there after a week in Florence. Breakfast was delicious - with an ingenious cappuccino maker!

Activity Review
Food day including Lambrusco wine tasting, Balsamic Vinegar, pasta making class, Parma ham and Parmigiano Reggiano - from Bologna
Italy

This was probably the highlight in a trip of amazing experiences! We learned so much about how lambrusco, parma ham, parmigiana reggiano, and ricotta are made. We cannot overstate how delicious everything was. Just a note - instead of the pasta making class, we had lunch at the Opera winery, which was incredible, with the most beautiful views. Our guide Isadora and driver Fabia were very knowledgeable and great fun. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Del Vecchio

Sicily Amazed us!
Italy | Oct 18 - Oct 26, 2022

Susan
Susan M.
Huntington, NY | Reviewed on Nov 10, 2022

Jessica was always ready to answer questions and work with us as we changed our original plan to the final one. The private tour guides arranged for us for each area were excellent. Especially notable for mosaics and artwork were;
1. The Duomo in Monreale
2. the Villa Romana Casale

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Nov 10, 2022

Dear Susan, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Sicily! Thank you again and Arrivederci!

Sonia was great!
Italy | Oct 15 - Oct 24, 2022

Celia
Celia M.
Canada | Reviewed on Nov 07, 2022

Sonia was really great!

She was warm, friendly and responded very quickly to all of our concerns. She also addressed all our inquiries very quickly and thoroughly. We were very happy to be matched with Sonia and had a great trip. I would hope everyone could be so lucky :)

Our request was for the chance to see as much of Sicily as possible within a 10 day period. Sonia came through with a plan that we loved. We began in Palermo, traveled to Agrigento and Romana del Casales and then on... read more

Sonia was really great!

She was warm, friendly and responded very quickly to all of our concerns. She also addressed all our inquiries very quickly and thoroughly. We were very happy to be matched with Sonia and had a great trip. I would hope everyone could be so lucky :)

Our request was for the chance to see as much of Sicily as possible within a 10 day period. Sonia came through with a plan that we loved. We began in Palermo, traveled to Agrigento and Romana del Casales and then on to the east coast via Siracusa, Taormina and Mt Etna. In all we feel we have had a great overview of the Island and would love to return someday. The hotels were fine, our car rental went off without a hitch and the connections all worked well. We were met by Tony in Palermo who was there to provide assistance if we needed it [we didn't]. I don't think we would have had such a well organized trip without the input from Sonia.

In general we have had a wonderful trip. We have lots of great memories to think about. Sicily is amazing. Would we go with Kim Kim again? I am not sure because of one reason. I would like to know that line costs for our travels. There is no accounting for what is charged that can be easily seen. I get that it is not always possible to create an exact budget, however, as a consumer, it is common practice to tell people exactly what they are paying for and how much. This is nothing to do with the great efforts of Sonia and co. It is all to do with the business model of kim kim. We might use it again, we might not because I cannot tell if we have paid a reasonable amount, underpaid or overpaid. Had I a clear accounting then I would know and feel more confident that my dollars have been spent wisely. I stress that this is not anything to do with the wonderful trip we have had, but a suggestion for future travels. Perhaps KimKim should figure this part out a little better. Would I recommend KimKim? I honestly don't know, because of the above reason. Travel is costly. We feel we have had value for what we paid. I just cant really tell.

Hotel Reviews
Hotel Principe di Villafranca
Palermo

This was fine. We really liked the staff. The breakfast was good. The location was great as we could walk everywhere. It was clean but not fancy.

Authenticity & Character
The amenities were not 4 star or was it 3? Not sure. It was adequate.
Location
You could easily walk anywhere.
Staff
Really liked the front desk staff- they were super
Cleanliness & Comfort
clean but not fancy
Doric Boutique Hotel
Agrigento

This was the best place we stayed on this trip. The welcoming staff were wonderful. The hotel is lovely. Can't recommend it enough!

Authenticity & Character
The people, the farm which produces the food that you eat here, the very thoughtful approach to sustainability that one does not see often enough! You feel welcomed and appreciated as a guest.
Location
Beautiful, peaceful country location with a stellar view of the Temple of Juno. Only a five minute drive to the Valley of the Temples
Staff
This hotel has an excellently trained staff who are very attentive and nice people.
Cleanliness & Comfort
Very high calibre. We loved the pool in our room!
Algilà Ortigia Charme Hotel
Siracusa

Lovely hotel in a super good location as well.

Authenticity & Character
I liked the old building in the middle of all sorts of old buildings in various states of repair. This hotel is meticulously kept up and I felt very at home here
Location
You are in Ortigia and can walk everywhere throughout the historic city. WE were delighted with this- It is also on the water's edge which is very special.
Staff
The staff was very pleasant and professional
Cleanliness & Comfort
Also very high caliber in this area.
Zash country boutique hotel & SPA
Riposto CT

I liked the location in an orange grove. It looks out to Mt Etna which is nice. However it was not my favourite hotel on this trip. The countryside is lovely but the entrance to this hotel is THE most awkward I have seen in my travels to many countries. It is not welcoming. There is a very narrow gate between concrete posts and you must speak into an intercom to get the gate opened. It is on a back country road and I thought our GPS was off. The road from the gate [about a kilometer long?] is in very poor condition. There is no signage to indicate the entry to the front desk. On arrival we were told there was no room at dinner [out in the country after a long day travelling]. Then they changed their minds and we had the Michelin starred tasting menu at vast expense [ it was good enough but... there was really no other choice]. The breakfast was good. The second night we declined to eat in the restaurant as there is so little choice... . So- in my opinion, this hotel has some confusion as to what their core business actually is-- Is it a hotel? A Michelin starred restaurant? A citrus farm? A spa? I remain puzzled by this place. Maybe I am missing something...... but I wouldn't return. I also did not like that we were asked to state our arrival time and food preferences/ allergies 3 or 4 days in advance.... travel for us is spontaneous.

Authenticity & Character
Lovely old winery- beautiful grape press in the restaurant. In desperate need of a welcoming and easy entrance with good road and signage.
Location
Yes and no- very pretty but far from town/ really awkward to get in and out. No choice therefore , for dining options for us. [We were offered a list of restaurants in the area on arrival and declined it. If you know that you will have guests for weeks in advance wouldn't you try to accomodate them? Just a very strange place]
Staff
Nice people and quite charming- but off putting at the start as they did not want to feed us. Then we had to pay a fortune for a meal we would not likely have chosen. One is pretty much captive to whatever is on offer here as a hotel guest. We did find the waiters to be very charming and friendly- in fact they saved the whole experience for us.
Cleanliness & Comfort
Clean enough for our standards. Bed was comfortable.
Activity Reviews
Private driver to Monreale (self-guided tour)
Italy

Emmanuel was terrific! We really liked him and the afternoon was a lot of fun. Thank you!

Quality of Experience
Loved Sicily for its diverse geography , vegetation and fantastic history
Guides, Drivers and Staff
Sonia steered us on a very good path. We are grateful. We liked all the people we met, everywhere.
Transport
We rented a car- it is not an easy place to drive but we managed and saw things that we would never have seen had we been on a tour. We are very happy for that as well
Afternoon private guided Tour of Valley of the Temples
Agrigento

Enza was the Best Tour Guide Ever. If you get Enza you are really really lucky. She was v knowlegeable and made the entire Valley of the Temples come to life for us. We were not familiar with this incredible site and yet felt that we had had a crash course in the history of many cultures that have come together in this part of the world. We will never forget our afternoon with Enza. We highly recommend her! Thank you Enza!

Quality of Experience
This is a truly awe inspiring place- like no other in the world that I know of.
Guides, Drivers and Staff
Enza was the best
Transport
This doesnt really apply as we drove ourselves.... but it was easy to access.
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Nov 14, 2022

Ciao Celia. Grazie mille for your nice review.
I am glad you had a great time in Sicily and that you went back home with great memories.

In regards to your comments about Kimkim business model, we try to provide the best value for our clients' trips. We are unable to provide cost breakdowns simply because we are using confidential contracts with the suppliers vald if included in a package only. I am sorry if you felt uncertain with the price of the trip.

Wish you all the best! Ciao!

A magical trip is a well planned trip
Italy | Jul 15 - Jul 26, 2022

S
Shane B.
Broomfield, CO | Reviewed on Nov 07, 2022

Our family cannot say thank you enough to Tasos and the KimKim team. Tasos worked with us to create a vacation that exceeded all of our expectations. Tasos provided us with a detailed outline that we iterated together to match our specific ideas for our desired Italian vacation - exploring traditional foods, staying in a Tuscan Agriturismo, and experiencing Rome. Every city included at least one private tour for our family with guides who understood that if our kids are engaged, everyone... read more

Our family cannot say thank you enough to Tasos and the KimKim team. Tasos worked with us to create a vacation that exceeded all of our expectations. Tasos provided us with a detailed outline that we iterated together to match our specific ideas for our desired Italian vacation - exploring traditional foods, staying in a Tuscan Agriturismo, and experiencing Rome. Every city included at least one private tour for our family with guides who understood that if our kids are engaged, everyone is happy. And all the transfers were pre-arranged, so there was never any stress. On the morning of our 8 AM Vatican tour, there was a car waiting outside our hotel at 7:30 to take us across town.

On our last night in Italy as we walked around the lit-up Coliseum, none of us wanted to go home. 19 days in Europe with their parents, and our teenagers wanted to spend more time with us! In fact, most days in Italy ended with one boy commenting on how awesome the day had been, and other boy agreeing. Next summer our family vacation will be to Greece, and we are excited for the adventure Tasos will plan for us!

Hotel Reviews
Fattoria la Loggia
San Casciano in Val di pesa FI

Fattoria la Loggia was everything we hoped it would be! Most of the guests were families with children, and the atmosphere was warm and family friendly. The pool was fabulous and definitely our boys favorite. The three-bedroom apartment with a kitchen was great for our family. On our Parma and Modena days, we bought cheese, prosciutto and balsamic vinegar on our tours; we supplemented those with some fruit and bread, and that was our dinner for two of our nights at la Loggia. As we expected, there was no air conditioning. Keeping the shutters closed during the day kept the apartment from getting too hot, and with fans we were able to sleep well. The managers also gave us a wonderfully fun and delicious cooking lesson outside with views of the vineyards. We would highly recommend staying there!

Authenticity & Character
Italian villa!
Location
In the center of Tuscany and 30 minutes from Florence.
Staff
The cooking class is fantastic.
Cleanliness & Comfort
Be ready for no air conditioning...but with the right expectations the fans are enough!
La Bella Modena Centro
Modena

This small hotel is owner operated with a part-time front desk. The owner is available by phone, and was very helpful.

Authenticity & Character
The rooms were the most efficient use of space, with innovative closets.
Location
Just outside the old city, everything was close.
Staff
The owner/manager was attentive and went out of her way to help us.
Cleanliness & Comfort
Clean and comfortable.
Hotel Gran Duca Di York
Milan

The staff at Gran Duca di York in Milan was very attentive and having a happy hour in the hotel was great for our larger group.

Authenticity & Character
We felt welcome
Location
Center of Milan
Staff
Very attentive.
Cleanliness & Comfort
The rooms were clean and comfortable, but small
Hotel Capo d'Africa - Colosseo
Rome

This hotel was interesting, with fully staffed lobby bar and roof top bar, but no patrons. The one night we went to the roof top it had a night club feel, but we were the only ones there. The breakfast was excellent.

Authenticity & Character
Location
Three blocks from the Coleseum!
Staff
Cleanliness & Comfort
The rooms were clean, comfortable and good size, especially for Europe.
Activity Reviews
Milan Highlights With Duomo & La Scala
Milan

The tour in Milan was the right tour for us because it focused on exactly what we wanted, the Duomo and La Scala. Nina (our guide) was very informative and extremely thorough and wearing the headphones allowed us to wander but still hear everything she had to say. But at 4 and a half hours it was a little too long. A little less detail and an hour shorter would have been better (especially with our teenage boys).

Private Modena Walking Tour
Modena

Our guide, Elisa, was a local teacher who gave tours in the summer. She was a very fun guide who gave us a wonderful tour! We enjoyed the mix of history and trivia she gave us.

Local transfer in Rome
Rome

A car waiting outside our hotel when we needed it, fantastic!

Afternoon Florence Highlights Walking Tour (Semi-private)
Florence

Our tour guide, Antonella, gave us the very best tour we have ever been on! She was so engaging (even to our two teenage sons). It was certainly a “Renaissance” tour. Antonella was so proud of her home city; she gave us such a complete understanding of the city and how it changed the world. She shared such a wonderful mix of historical facts mixed in with human interest, that we were captivated every moment. When we mentioned that we were reading a book about Michelangelo, she began to cater to stories and artwork that were specific to Michelangelo, complimenting what we were already learning about from the book. She was wonderful!

Cooking Class in Tuscany
Italy

The couple who manages Fattoria la Loggia were engaging teachers, the setting was spectacular and the meal we made was delicious! Fresh pasta with roasted vegitables for dinner and tiramisu for desert.

Private Sunset Rome Walking Tour & Orientation
Rome

This sunset walking tour was wonderful and a great way to get to know the city. Our guide, Giuseppe, helped us to get our bearings, giving us a great overview of the city and where we wanted to spend more time. He also taught us how to drink from one of the many Big Noses of Rome and gave us a great recommendation for a restaurant to eat at that evening.

Private Colosseum & Roman Forum Tour
Rome

This tour with Sarah Napolitani was also one of the very best tours we have ever been on! We were a few minutes early, and Sarah took us straight out, so we were one of the first into the Forum when it opened at 8 AM. She timed our route so that we avoided the massive crowds of tourists for as long as possible. But once we got to the Coliseum avoiding crowds was no longer possible…the crowds were insane! But we just followed Sarah and let the chaos go on around us. She provided a very interesting mix of history, funny stories and thoughtful moments that had all of us mesmerized. We had so much fun with her!

Catacombs & Underground Rome Tour
Rome

This was really an interesting tour. The Capuchin Crypt was very unexpected, a bit bizarre and beyond interesting - the bones of monks made into art. In one of the crypts shoulder blades were arranged as butterflies. Even though we were only there for about 30 minutes it was absolutely a must see! For the Catacombs portion of the tour our guide was a geologist who had helped map these Catacombs, admitting to having been lost in the Catacombs as a student more than once. We did not get lost!

Bike The Appian Way
Rome

Biking the Appian Way with Fabrizzio. What a fun way to see this important part of Roman history! The tour started with a ride across Rome through the Jewish Quarter and past the Circus Maximus before heading out the Appian Way. This was a real bike ride (no e-bikes for us!) with some strenuous sections. We rode past Italian villas on the way to the Catacombs. On our way back we continued clockwise around the Forum, biking by the Arch of Constantine, down dei Fori Imperiali and past Curia of Pompey, where Cesar was assassinated. Fabrizzio was interesting and gave us many new tidbits of information on places we had seen. He also trusted that we knew what we were doing on bikes - this was not a tour for rookies! Back at the shop, Fabrizzio and the owner shared with us some of their favorite spots.

Vatican Guided Tour
Rome

What a way to start the day - a black car waiting for us at the hotel curb at 7:30 for our 8 AM early entrance Vatican tour. All of the pre-arranged transfers really made a huge difference! At the Vatican Sarah was another wonderful guide. She gave us a wonderful tour of both the Vatican and St. Peter's Basilica, and while there is no way of covering all of the art and history of these two places in three hours, she chose well which pieces to focus on and gave us both historical and religious perspective.

Local specialist: Tasos Mylonas

Jessica, Chiara, and kimkim are the way to go if you are planning a trip to Italy
Italy | Oct 20 - Oct 29, 2022

Dara
Dara C.
Burlington, VT | Reviewed on Nov 06, 2022

We can't say enough positive things about our experience with Jessica and Chiara. If you can afford it, the concierge approach to planning and experiencing your family vacation is the ONLY way to go. It's worth every penny! The investment was worth the amazing service, attention, and care we received throughout our trip to Italy. During a turbulent time when the service industry is inconsistent and at times lacking, Jessica and Chiara were a breath of fresh air. Jessica, who is the head... read more

We can't say enough positive things about our experience with Jessica and Chiara. If you can afford it, the concierge approach to planning and experiencing your family vacation is the ONLY way to go. It's worth every penny! The investment was worth the amazing service, attention, and care we received throughout our trip to Italy. During a turbulent time when the service industry is inconsistent and at times lacking, Jessica and Chiara were a breath of fresh air. Jessica, who is the head of Storywalking in Italy, worked with our budget to create an itinerary to maximize our 8 day family vacation. All her recommendations were spot on. Chiara checked in frequently to make sure every detail of our trip was locked in. We loved our tour guides from LivTours (Adriana, Sara, Raf, and Frederica)- they were great with our 9 yr old son who wasn't always so awake or chipper, but they ALWAYS got him to smile at some point during the walking tours.

We felt like Jessica and Chiara were our personal travel assistants. Whenever we had a concern, question, or need, they were prompt in their response and always came up with a solution or recommendation.

We highly recommend using kimkim, Jessica, and Chiara to plan your next family vacation to Italy. You won't regret the investment. It's worth the peace of mind to ensure you have the best stress-free vacation.

Hotel Reviews
Hotel Giorgione
Venice

Small room and a little dated BUT great location and staff!

Authenticity & Character
Location
so convenient but tucked away from all the noise!
Staff
Cleanliness & Comfort
just a little dated and musty
Solo Experience Hotel
Florence

Love the location and staff!! Room was generous for European standards. Great breakfast too!

Authenticity & Character
Location
so convenient to everything!
Staff
Nina and her colleague with the braces (forgot her name) were super!!
Cleanliness & Comfort
our room was spacious and didn't feel crowded for three people. Beds were very comfy!!
The Independent Hotel
Rome

convenient to the train station.

Authenticity & Character
Location
even though it's not located in the prettiest and trendy part of Rome, it was convenient to the train station.
Staff
very attentive and helpful
Cleanliness & Comfort
large room and well appointed
Activity Reviews
Private Evening Gondola Ride Venice & City Stroll
Venice

Adriana, our tour guide was great. We had a tired, grumpy, and hungry 9 year old. She walked us straight to dinner at the end of the tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Gondola ride was so magical!
Venice In a Day Tour - VIP
Venice

Great way to visit Murano, see Venice, and learn the history of this unique Italian city!

Quality of Experience
Guides, Drivers and Staff
Transport
boat ride to Murano was wonderful
Learn how to make Pizza and Gelato
Florence

My son's fav part of the visiting Florence! A must for families but also fun for all ages

Quality of Experience
Guides, Drivers and Staff
Jon was a great instructor who made it fun to learn how to make pizza and gelato!
Transport
Uffizi Treasure Hunt Family Tour
Florence

Very family friendly way to cover a museum which isn't always fun for kids!

Quality of Experience
Guides, Drivers and Staff
Sara had her work cut out for her but she was super with our 9 yr old!
Transport
Colosseum VR Tour | Arena Floor, Gladiator Gate & Ancient City
Rome
Quality of Experience
Guides, Drivers and Staff
Raf was great!!
Transport
Family Experience: Vatican Tour for Kids
Rome
Quality of Experience
Guides, Drivers and Staff
Frederica was super! She kept our son engaged with the activities in book provided with the tour.
Transport
Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Torre del Greco | Reviewed on Nov 07, 2022

Dear Dara, thank you very much! It was a great pleasure to design for you and your family an authentic family trip throughout our Bel Paese :) We look forward to having you back here in Italy. Thank you again and Arrivederci!

we had a wonderful experience booking our ita...
Italy | Oct 8 - Oct 16, 2022

R
rashmi v.
Scottsdale, AZ | Reviewed on Nov 03, 2022

we had a wonderful experience booking our italy trip with kimkim. Valeria was very responsive and quick to maodify the trip based on our interests and made great suggestions for tours. All booking were made ahead of time and hotel tour and car reservations went smoothly. guides everywhere were awesome . I would totally book another tour with kimkim. Thansk Valeria and big thank you to all the local folks who made our trip fun and very memorable.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Nov 07, 2022

Thanks, Rashmi
Was a pleasure working with you as well.
Hope I can meet you soon in Rome.
ciao valeria

Relaxing Trip in Southern Italy
Italy | Sep 29 - Oct 13, 2022

T
Teresa C.
Flatbush, NY | Reviewed on Nov 03, 2022

My husband and I enjoyed a very relaxing and wonderful 15 days trip in the Amalfi Coast and Sicily in early October.  We contacted Jessica, a travel specialist for Italy through kimkim.com.  Within a week of speaking to Jessica, she arranged a private tour for us and we were on a flight to Rome.  

Jessica was very efficient responding to our requests or updating changes before and during our trip to Italy. From the airport pickup to each destination, our trip was seamless and relaxing.  We... read more

My husband and I enjoyed a very relaxing and wonderful 15 days trip in the Amalfi Coast and Sicily in early October.  We contacted Jessica, a travel specialist for Italy through kimkim.com.  Within a week of speaking to Jessica, she arranged a private tour for us and we were on a flight to Rome.  

Jessica was very efficient responding to our requests or updating changes before and during our trip to Italy. From the airport pickup to each destination, our trip was seamless and relaxing.  We enjoyed the central location of all our hotels and B&Bs which allowed us to walk everywhere and enjoy excellent meals with locals.  All the tours arranged by Jessica were very enjoyable and interesting.  We learned so much about Italian and Sicilian history, culture and art through our excellent tour guides.  In particular, Tony gave us a wonderful tour of the Cathedral of Monreale and Marta gave an excellent tour of the Ancient Villa Romana del Casale.  Our drivers, Ciro, Stefano and Fabio are great drivers and are very friendly.  We also enjoy lots of free time exploring on our own, visiting small old fishing villages and swimming in the crystalline waters of the Tyrhennian and Ioninan Seas.  We have so many beautiful memories.

We can’t thank Jessica enough for this very enjoyable last minute trip and for frequently checking in with us to make sure our time in Italy was going smoothly and according to plan.  We would highly recommend her to anyone thinking about traveling to Italy.  

Hotel Review
Grand Hotel Royal
Sorrento

Grand Hotel Royal, Sorrento is the best hotel from our Southern Italy trip. It is centrally located in Sorrento with many nice restaurants near by. This elegant 5 star hotel is located at the top of a cliff with an elevator to the beach. The view from the beautiful garden and our balcony were magnificent . The staff was great and breakfast was delicious! It's so enjoyable and relaxing staying at the Grand Hotel Royal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Exclusive Capri Boat Tour and Blue Grotto by Sorrento (up to 8 participants)
Italy
Limoncello Tour & Tasting
Amalfi Coast

The Limoncello Tour with Chef Fiore was lot of fun. The wonderful meal from his restaurant was so delicious and I learned many different ways using lemon in my cooking from this tour. Thank you Chef!

Quality of Experience
Food
Guides, Drivers and Staff
Ciro is an excellent and friendly driver. We enjoyed his service to the Amalfi Coast and Limoncello tour.
Transport
Monreale, Cefalù & Castelbuono Tour from Palermo
Italy

It's amazing seeing the beautiful mosaic Bible stories all around the Cathedral of Monreale. Thanks to our terrific tour guide Antonio who made this tour very interesting and enjoyable! We had a wonderful time walking through the lovely town of Cefalu with many interesting shops and we tasted the best warm meat and sausage rice ball there. It's so wonderful cooling off and swimming at the beautiful Cefalu sandy beach.

Quality of Experience
Guided Tour of Villa Romana del Casale
Italy

Seeing the incredible story telling mosaics in the Villa Romana del Casale was very impressive. Our excellent tour guide, Marta made this tour very interesting and lively. The vivid depiction of the captured animals and ostrich being loaded into a boat was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Catania: Food & Folklore
Catania

Enjoyed the sounds, taste and color of this delicious fish market tasting tour. Giusi our tour guide is excellent and we enjoyed the delicious green drink and fried seafood from her restaurant. The tasting menu from other restaurant and cheese sampling were great too.

Quality of Experience
Guides, Drivers and Staff
Transport
w
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Nov 03, 2022

Dear Teresa, thank you very much for your review and the time you spent writing it. I'm glad to know you appreciated our services arranged in 1 week upon your arrival :)
I hope to see you soon! Arrivederci :)

Trip to Italy
Italy | Oct 21 - Oct 29, 2022

Matt
Matt Y.
New Brighton, MN | Reviewed on Oct 30, 2022

Maria was awesome in planning everything prior to our trip, and Jessica was an awesome resource when we were there to help us set up an additional private transfer.

The private transfers were really nice to have, so that was a great recommendation from Maria!

The only issue we had during the trip was that the private transfer picking us up from our wine tour/cooking class arrived at 1:30, but the tour wasn't yet complete. We had just sat down to sample to wine and the food and... read more

Maria was awesome in planning everything prior to our trip, and Jessica was an awesome resource when we were there to help us set up an additional private transfer.

The private transfers were really nice to have, so that was a great recommendation from Maria!

The only issue we had during the trip was that the private transfer picking us up from our wine tour/cooking class arrived at 1:30, but the tour wasn't yet complete. We had just sat down to sample to wine and the food and unfortunately had to leave before trying any because our ride had already arrived. One recommendation for the future would be to plan for that private transfer to arrive about an hour later for bookings at this tour.

Other than that everything was great! We loved the four cities we visited and will definitely be recommending kimkim's services to friend and family.

Thank you!

Activity Reviews
Cooking class and wine tasting at Castle
Italy

The instructor was awesome and the tour was very interesting. Only comment would be to be sure the private transfer shows up about an hour later, as we were unable to stay for the sampling of the wine and food we had made.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour by Positano
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Reviewed on Oct 31, 2022

Dear Matt,
First I'd like to thank you for sharing your experience with us. We'll treasure your feedback and advice, so we can do better next time. Since we aim to provide the highest standards, we feel sorry that you had to leave your wine/cooking experience early.
Thank you for letting us know about this issue you had and we sincerely apologize.

I'm happy to know that Jessica and I were able to help you planning your trip in Italy! I hope to work with you again in the future.

I wish you and Anna the best! :)

A magical trip - thanks to Jessica!
Italy | Sep 6 - Sep 20, 2022

S
Sarah C.
South Saint Paul, MN | Reviewed on Oct 27, 2022

We are so glad that we found Jessica on kimkim to help us plan our 30th Anniversary trip to Italy and Greece. She worked with us to create the perfect itinerary and made herself available to us in case we needed anything whatsoever while we were traveling. Knowing we were in such good hands made our minds at ease, which is so important when you're on the go for two weeks! It was a truly magical trip. read more

We are so glad that we found Jessica on kimkim to help us plan our 30th Anniversary trip to Italy and Greece. She worked with us to create the perfect itinerary and made herself available to us in case we needed anything whatsoever while we were traveling. Knowing we were in such good hands made our minds at ease, which is so important when you're on the go for two weeks! It was a truly magical trip.

Hotel Reviews
Solo Experience Hotel
Florence

Such a fun place with the most fantastic breakfast we've ever had! The staff was incredibly helpful and nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Villa Grazianella | UNA Esperienze
Montepulciano

This place was magical! The views and location were breathtaking and the staff was the best! Wish we could have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Zillers Boutique Hotel
Athens

The location couldn't have been better. We thoroughly enjoyed sitting on our balcony and looking up at the Acropolis. The rooftop restaurant was exquisite and the staff was the most helpful, friendliest I've ever met. They made us feel like old friends. LOVE LOVE LOVE.

Authenticity & Character
Location
Staff
Nadia and the rest of the staff were so friendly - and in a very authentic way! They made us feel so welcome and comfortable.
Cleanliness & Comfort
The room set up was unique, but a little funky/awkward from a user-friendly standpoint. But loved the balcony!
Hotel Athena
Siena

Fabulous view! We looked out our window in the morning and saw a deer in the field. The rooftop restaurant was great, and the staff was super friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Oct 28, 2022

Dear Sarah, thank you for your time in writing this review and for your confidence as well.
Arrivederci :)

Tour of Italy and Small Coastal Towns
Italy | Oct 17 - Oct 26, 2022

Thomas
Thomas C.
| Reviewed on Oct 27, 2022

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi,... read more

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi, who took us to Positano. The following day we did a private boat tour of Capris and Anna Capris, which included a visit to the blue grotto, really a must see if you are going to Capri. We enjoyed a wine tasting and lunch and visiting the city of Rovillo and Amalfi and was guided by our driver, Carmine, who regaled us with stories about life growing up in Amalfi. The coastline is beautiful but the road to get there is not for the feint of heart! From Positano we returned to Naples and headed to Assisi. We had a great walking tour of the city and stayed in a special place called Nun, which was a convent converted to a hotel/spa. The spa jacuzzi was amazing and the hotel had just 18 rooms. Assisi was very interesting and a fantastic addition to our trip. We went to to Sienna and Florence, where we had a 5 hour Italian cooking class. Another great experience.

All in all we had a great tour of Italy and we are thankful to Kim Kim and all the guides and drivers who made this a trip of a lifetime!!

Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Reviewed on Nov 17, 2022

Ciao Thomas
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your family trip to Italy,
I am happy we were able to meet your expectations and that you liked our tours and services such as the personal concierge.
Thank you again for having traveled with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio

10/10 would recommend
Italy | Oct 15 - Oct 23, 2022

K
Kristin C.
Nicetown-Tioga, PA | Reviewed on Oct 24, 2022

The planning was easy and the itinerary was executed perfectly! Couldn’t have been easier. Thanks Harry and the KimKim team. We’ll be using your services again.

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Reviewed on Oct 26, 2022

Dear Kristin,

I am more than happy that both of you enjoyed this trip! Thank you very much for your kind words. We did our best so you can have the best memories from the beautiful southern part of Italy. Of course I would happy to organize another trip for you any time in the future!

Greetings from all of us!

Best regards,
Harris

Perfect Balance!
Italy | Oct 15 - Oct 22, 2022

Francine
Francine G.
Wilkinsburg, PA | Reviewed on Oct 23, 2022

Jessica provided incredible guidance and support to make sure our group of 12 had both detailed transfer, tickets and guides for the things we wanted to do and also plenty of free time to explore on our own. Yulia's walking tour of Pompeii was so well informed and detailed, I loved every bit of it!
thank you
read more

Jessica provided incredible guidance and support to make sure our group of 12 had both detailed transfer, tickets and guides for the things we wanted to do and also plenty of free time to explore on our own. Yulia's walking tour of Pompeii was so well informed and detailed, I loved every bit of it!
thank you

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Oct 23, 2022

Hi Francine, thank you very much! It was a great pleasure to assist you on this amazing woman's group tour!
Thank you again and arrivederci :)

Thanks for a great trip!
Italy | Oct 15 - Oct 22, 2022

Jennifer
Jennifer C.
Wilkinsburg, PA | Reviewed on Oct 23, 2022

Jessica was incredibly responsive and helpful.

Daniella was a great tour guide. I would recommend that she let folks know upfront how much food will be provided on the walk and tasting tour. We were all very full after eating our homemade pizza that it was difficult to try the other items.

Yulia was amazing! Mount Vesuvius, the wine tasting, and Pompeii were a highlight of my trip.

The boat tour was also a blast. No complaints. read more

Jessica was incredibly responsive and helpful.

Daniella was a great tour guide. I would recommend that she let folks know upfront how much food will be provided on the walk and tasting tour. We were all very full after eating our homemade pizza that it was difficult to try the other items.

Yulia was amazing! Mount Vesuvius, the wine tasting, and Pompeii were a highlight of my trip.

The boat tour was also a blast. No complaints.

Hotel Reviews
Maison Kalea
Sorrento

The bed was very hard. The lobby was locked until 7:30am so we could not wait on the couches when we needed to leave the hotel before 7:30am. There was an odd smell each time you walked into the lobby. Beautiful decor though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See above.
Regina Margherita Suite
Naples

This place was lovely! The folks were so friendly, the food was good, the outdoor seating was nice. No complaints!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Oct 25, 2022

Hi Jennifer, it was a pleasure!
Thank you for your review, reading them is always useful for us. I am glad you know you enjoyed our tour together with our local expert guide!

Jessica did an excellent job booking this tri...
Italy | Oct 16 - Oct 21, 2022

J
Jennifer H.
Colorado Springs, CO | Reviewed on Oct 22, 2022

Jessica did an excellent job booking this trip! She was attentive and there for us whenever we had questions or concerns. She booked all of our drivers and experiences. We started in Rome with a 8 hour tour with Paola. She was so good and very knowledgeable. Hotel was cute. We then took a train, which she also booked for us down to Salerno where we had a driver, Chico drive us down the Amalfi coast, stopping in Ravello, which was our favorite, then Amalfi, and ending in Positano. Most... read more

Jessica did an excellent job booking this trip! She was attentive and there for us whenever we had questions or concerns. She booked all of our drivers and experiences. We started in Rome with a 8 hour tour with Paola. She was so good and very knowledgeable. Hotel was cute. We then took a train, which she also booked for us down to Salerno where we had a driver, Chico drive us down the Amalfi coast, stopping in Ravello, which was our favorite, then Amalfi, and ending in Positano. Most beautiful place I’ve ever been. Our guide was great! We then stayed in Sorrento. Such a cute town! We also enjoyed the hotel here too. Next day we went to Capri Island and Andrea was our guide for the day. He was excellent! So personal and also very knowledgeable about the area. We had a fantastic time and also did the blue grotto. Next day we went to Pompeii. I don’t remember our tour guides name but this was also a very good experience. We enjoyed this service very much and would recommend it to anyone who is traveling. Loved the private tours and guides and individual attention. My only suggestion is that we didn’t know about needing money for the bathrooms and it would have been nice on our car drives, we took a lot of them, to be offered water.

Hotel Reviews
La Casa dell'Orologio
Sorrento

So cute in the middle of Sorrento Square. Walking distance to the pier, 15 minutes. Room had a cute balcony and nice decor.

Authenticity & Character
Decor was cute
Location
Near the square
Staff
Answered any questions we had
Cleanliness & Comfort
Very clean
Hotel Capo d'Africa - Colosseo
Rome

Nice hotel right next to the coliseum. Roof top restaurant with views of the coliseum.

Authenticity & Character
Rooftop restaurant
Location
Walking distance to all major monuments and museums.
Staff
Attentive
Cleanliness & Comfort
Clean
Casa Montani
Rome

Concierge was great! So concerned about our luggage not making it. Call the airport and just truly wanted to make the situation not stressful. He very helpful with providing a map of where to go and places to eat.

Authenticity & Character
Cute little apartments.
Location
Centrally located
Staff
So caring
Cleanliness & Comfort
Clean
Activity Reviews
Explore Rome in a Day
Rome

Paola was our guide and she did great! Wish I had a little more time at some of the areas, like the Vatican.

Quality of Experience
Small group. There was 4 of us.
Guides, Drivers and Staff
Friendly and knowledgeable
Transport
N/A
Half Day Tour from Salerno to Sorrento (Transfer) and Sorrento to Salerno
Italy

Chico was a great tour guide. We learned so much about this region of Italy. Ravello was our favorite and would have liked to spend more time there.

Quality of Experience
Great!
Guides, Drivers and Staff
So friendly and knowledgeable
Transport
I felt very safe
Private Deluxe Capri Island Trip
Italy

Andrea was our guide. He was friendly and knowledgeable, spoke good English. Capri was amazing and the views are breathtaking. We also did blue grotto which is definitely an experience. He even provided money for us when we didn’t have any to us the bathroom.

Pompeii Private Morning Tour from Sorrento
Italy

Mario was a great tour guide! My only complaint is that I didn’t have enough time there

Dine. Taste. Learn - Dinner
Rome

Fun to learn about the wine and cheese from the region.

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Oct 22, 2022

Dear Jennifer, thank you very much. It was a great pleasure :) We always include local expert guides in order to give our travelers the chance to enjoy local stories and embrace the real soul of our Belpasese. Thank you again!

Excellent!! A trip of a lifetime!!
Italy | Oct 5 - Oct 18, 2022

Kellie
Kellie K.
High Falls, NY | Reviewed on Oct 19, 2022

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful!... read more

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful! She was personable and picked us up on time from the airport and took us to Sorrento. The drivers like Luigi and Carmino were very knowledgeable and kind and spoke English really well!!
The tour guides were also very knowledgeable and had a sense of humor which I really loved. The Tuscany wine tour with Antonella and the Cooking class in Florence with Caterina stand out the most for me! However, all the tour guides were knowledgeable and helpful and again, spoke and understood English very well!
The accommodations for the most part were really great. Hotel Corallo in Sorrento and Hotel Concigliere in Rome were the best! The staff was friendly, professional and helpful.
Overall, it was a trip of lifetime and I was extremely happy with all of the services!!
Thank you so very much!!

Hotel Reviews
Hotel Corallo
Sorrento

Stunning views. Shuttle to the city center. WONDERFUL STAFF!! Everyone was so friendly and very professional. Nice restaurants in the immediate surrounding area as well as the restaurant at the hotel itself.

Authenticity & Character
People and general geographic area.
Location
Staff
So friendly and also professional. Very helpful with requests.
Cleanliness & Comfort
Clean rooms,nice bathrooms, very comfortable beds!
Hotel Delle Nazioni
Florence

Across from the train station and very loud. Scary elevator. Very loud argument between front desk and guest. Did not really feel especially safe in this location. Beds not comfortable. Front desk did not answer phone for information. Room was dingy and shower posed a big fall risk. The plumbing was loud and did not work at times. The breakfast was good. The person at the front desk when we first checked in was very helpful. The terrace from the room had space and the morning and evening views were pretty. Florence was my favorite city.

Authenticity & Character
Location
Different location
Staff
Cleanliness & Comfort
Beds were not comfortable.
Hotel Della Conciliazione
Rome

Excellent location, the street was filled with very nice restaurants. The staff was wonderful! Especially Chiara at the front desk! We loved her! Very professional and personable. A very impressive young lady and an asset to the hotel.

Authenticity & Character
Everything
Location
Right near Vatican on a nice street with great restaurants.
Staff
Staff was very friendly, professional and helpful with information in navigating throughout Rome!
Cleanliness & Comfort
Overall loved the room, but beds could have been more comfortable
Activity Reviews
Visit of The Amalfi coast Villages Full Day
Italy

Luigi the driver picked us up on time. His English was very good and he knew the area well. The Amalfi coast speaks for itself and is really breathtaking. We had ample time to explore and shop!! It was great!!

Quality of Experience
Guides, Drivers and Staff
Transport
Small group Tour of Tuscany & Wine and Olive oil tasting
Florence

Antonella was extremely knowledgeable about the region and the wines and even how the environment effects the grapes!! Definitely try to ask for her, she was fantastic!! The lunch at the winery at the end was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Ask for Antonella! She was wonderful!!
Transport
Wanna be Italiano - Florence cooking class and market tour
Italy

FUN!! Very educational experience! Caterina was knowledgeable and really had us all laughing! She was very patient and kind. She was very knowledgeable about the ingredients and the marketplace.

Quality of Experience
Food
Delicious!!
Guides, Drivers and Staff
Ask for Caterina! She showed us so much and was really funny! Loved her!!
Transport
Walked to site.
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

Very knowledgeable guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

Gio was a very knowledgeable and friendly guide! It was an amazing experience!!

Quality of Experience
Guides, Drivers and Staff
Ask for Gio!! She was extremely knowledgeable and friendly and made sure we really enjoyed the tour.
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Oct 20, 2022

Ciao Kellie. Grazie for your very helpful review - we take very seriously our clients' comments.
We are glad you had a great time in Italy and that you went back home with good memories.
Looking forward to welcoming you to Italy again! Ciao!!

anniversary trip FRANCE
Italy | Sep 30 - Oct 11, 2022

B
Barbara C.
the Bahamas | Reviewed on Oct 19, 2022

Sonia was wonderful! She listened to what we wanted, foresaw what we would need, and made sure all our wants and needs were met. She was personable and fun to work with. Everything went smoothly and while everyone we dealt with was helpful and informative, Filippo, our guide while biking certainly stood out. We spent the most time with him so got to know him best, but he added a lot to our trip. The other standouts would have to be the other guides we spent the most time with, Frank and Sandy who were both incredibly knowledgeable and interesting. We had a great time!

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Oct 19, 2022

Ciao Barbara. Thanks for your review.
We are glad we managed to make your trip unforgettable.
Looking forward to welcoming to Italy again!

Taos did an amazing job. Everything (drivers,...
Italy | Sep 20 - Oct 10, 2022

Linda
Linda O.
Mentor, OH | Reviewed on Oct 18, 2022

Taos did an amazing job. Everything (drivers, trains,flights) all came off without a clitch.. Our tours were amazing and our guides were outstanding. Our accommodations for the most part were excellent. We had a fabulous time and will recommend to our family and friends.

Regards and Thank you
Linda and Ken Orlowe read more

Taos did an amazing job. Everything (drivers, trains,flights) all came off without a clitch.. Our tours were amazing and our guides were outstanding. Our accommodations for the most part were excellent. We had a fabulous time and will recommend to our family and friends.

Regards and Thank you
Linda and Ken Orlowe

Hotel Review
Villa Poggiano 
Montepulciano

My favorite of the trip. The view was amazing and everyone was so helpful and friendly. The breakfasts’ were excellent.

Authenticity & Character
Accomodations
Location
The view
Staff
Exceptional
Cleanliness & Comfort
Clean and very comfortable
Activity Review
Private Val D’ Elsa Wine Tasting
Italy

Danny our guide was very informative, and made our tour a total success.

Quality of Experience
Food
Guides, Drivers and Staff
All of them were very knowledgeable and interesting!
Transport
Local specialist: Tasos Mylonas

Several Cons, some Pros for Trip to Italy
Italy | Sep 26 - Oct 7, 2022

C
Cherie N.
Hough, OH | Reviewed on Oct 17, 2022

This was a relatively last minute trip to Italy for us, otherwise, I would have planned it myself. Based on this experience, I doubt I can trust a travel agent again.
While responsive, the planning experience was painful. It was like pulling teeth to get details on the trip, especially excursions. Example: You will be on an all day trip, leaving at 7 am, will have lunch and will return late that night. How long will it take to get there, how long will we be at each stop, what will we be... read more

This was a relatively last minute trip to Italy for us, otherwise, I would have planned it myself. Based on this experience, I doubt I can trust a travel agent again.
While responsive, the planning experience was painful. It was like pulling teeth to get details on the trip, especially excursions. Example: You will be on an all day trip, leaving at 7 am, will have lunch and will return late that night. How long will it take to get there, how long will we be at each stop, what will we be doing, any free time, when eat dinner, etc.
When I initially discussed hotel preferences, my only request was we needed a bed to accommodate by 6'4" husband (and I'm 5'8/9". First hotel in Rome, his feet were hanging off the end of our Double bed by an easy foot and 1/2. The room was so small I had to hunch over to get by the bed or scrap my back against the TV. It was an unpleasant four nights. With that said, the location was excellent and the breakfast was good. In addition, Kim Kim made it up to us by making a tour in Venice private & ensured we had a King bed at our next two spots.
The location in Florence was poor - simply too far away with no uber/taxi options. Fortunately, the Venice hotel was changed and this location was excellent as well.
There was a real lack of consideration with the tours as well - who schedules a 4 hour Vatican tour and a 3 hour Coliseum tour back to back in the same day? It was miserable.
Who schedules an all day tour for EARLY morning knowing they also scheduled your all day tour the day before that did not arrive back until LATE at night?
What was excellent was the transportation that was arranged and the Kim Kim CEO follow up (when needed) during our trip, that was a very nice surprise and bonus so, thank you very much.

Hotel Reviews
Al Manthia Hotel
Rome

Wonderful location and excellent breakfast. Room was uncomfortably small.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
warning on small room for big people!
Hotel Fortezza
Florence

Great hotel, just was not a fan of the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ala
Venice

Great location. Annoyed the front desk failed to tell us there was a full breakfast at the main location while we ate fruit and bread at the secondary location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tuscany day trip: Siena & San Gimignano (Regular Tour)
Florence

This was a wonderful tour and the guides were great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rome in a Day: Skip the Line Vatican Tour & Colosseum
Rome

Personally do not think many people need a 4 hour tour of the Vatican. What made this worse was it was followed by the 3 hour Colosseum tour. Two other couples were on the same tour and everyone was miserable. While all the sights are magnificent, just too much walking and overkill of information. We tried to leave the Vatican tour early and guide became upset and "made" us stay. Another party went to the bathroom during the Colosseum tour and the guide "went off" on the person.

Quality of Experience
Guides, Drivers and Staff
Transport
There was none!
Cinque Terre Day Trip From Florence
Florence

While a great experience - it was very rushed! It would have been nice to know what to expect before the tour started. Rushing between the 4 locations made the day hectic and provided no time to relax and enjoy the environment. The group was entirely too big and having to listen to the Tour Guide repeat everything in two languages wasted more of our time. Could have been more efficient and eliminate a stop. With this said, the guide did an excellent job with the limitations she had.

Quality of Experience
Food
While food was good - you could tell we were part of a "burn and churn" discount group meal. Were not greeted by anyone from the restaurant, food just tossed on the table (not sure what were eating), no refills, had to get own oil for bread, disappointing experience.
Guides, Drivers and Staff
Transport
Venice In a Day Tour - VIP
Venice

This was one of our favorite tours, outside of our Rome Food Tour and Amalfi Coast/Pompeii Tour. The guide was EXCELLENT - what a wonderful way to learn about Venice.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Reviewed on Oct 27, 2022

Dear Cherie,
thank you for taking time to leave a review about your experience with us. We feel sorry and apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met, but I really appreciate you bringing this issue to my attention. Your feedback will definitely help us do better next time!

Regarding the hotel in Florence, my colleague Jessica asked you if it was up to your standards and you didn't raised... read more

Dear Cherie,
thank you for taking time to leave a review about your experience with us. We feel sorry and apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met, but I really appreciate you bringing this issue to my attention. Your feedback will definitely help us do better next time!

Regarding the hotel in Florence, my colleague Jessica asked you if it was up to your standards and you didn't raised the issues you've mentioned here. If mentioned early, we would have solved the issue as we did with your accommodation in Venice (that I'm glad you liked!).

The Vatican and Colosseum combo tour is the best solution for travelers who don't have enough time to visit the city and its main attractions. In the trip plan I sent you there was the duration of it and since you didn't mentioned that it could have been too long for you, I assumed you were fine with it.

Since your train from Rome was delayed, Jessica sent you 20% refund of which you were entitled of. Moreover, my team made sure that the driver would wait for your delayed arrival. We always guarantee the best solution to this kind of issues. We also solved your issue with your bags because we have coordinated everything with our driver.

I'm happy to hear that you're satisfied by the excellent work Jessica did following up when needed asking if everything was alright.

Thank you for your honesty, so we can investigate everything further.

I wish you and your family all the best! :)

Maria Grazia

Fabio Provides Outstanding Service
Italy | Oct 1 - Oct 9, 2022

F
frank e.
Aurora, OH | Reviewed on Oct 16, 2022

Our trip to Italy was fantastic! Fabio helped us plan an excellent trip that included Rome, Florence, Siena and Cinque Terre. Fabio took care of all the details including arranging for: private tour guide for the Vatican, tours in Florence, private driver to Siena, tour of Cinque Terre. Our hotels were excellent and the restaurants recommended great. We look forward to visiting Italy again within the next year and will definitely use Kimkim and will request Fabio.

Thank you to Kimkim... read more

Our trip to Italy was fantastic! Fabio helped us plan an excellent trip that included Rome, Florence, Siena and Cinque Terre. Fabio took care of all the details including arranging for: private tour guide for the Vatican, tours in Florence, private driver to Siena, tour of Cinque Terre. Our hotels were excellent and the restaurants recommended great. We look forward to visiting Italy again within the next year and will definitely use Kimkim and will request Fabio.

Thank you to Kimkim and especially Fabio!

Hotel Review
Albergo Firenze
Florence

Excellent staff, clean rooms and ideally located in Florence. I will stay at Albergo Firenze on our next trip to Florence.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The staff and hotel lcoation.
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Reviewed on Oct 18, 2022

Hi Frank,

Thank you so much for the kind words and for reviewing your Italian trip. I am so happy that you had fun and appreciated all the details Karen and I planned together.

It was great to communicate with you and your family throughout the itinerary and I am looking forward to supporting you again on your next trip to Italy :)

Ciao
Fabio

I'm glad you didn't put a character limit on ...
Italy | Sep 20 - Oct 10, 2022

Matt
Matt N.
Massillon, OH | Reviewed on Oct 15, 2022

I'm glad you didn't put a character limit on the review - this may take a while. I'll start by saying that we learned something new every day and had a great time doing it. The drivers (for the most part) were great and the tour guides amazed us with how easily they taught us about the history and every day living of the populace of centuries ago. The only downside we experienced on the trip was it forced us to realize we weren't 20 years old anymore. It would have been nice to not have... read more

I'm glad you didn't put a character limit on the review - this may take a while. I'll start by saying that we learned something new every day and had a great time doing it. The drivers (for the most part) were great and the tour guides amazed us with how easily they taught us about the history and every day living of the populace of centuries ago. The only downside we experienced on the trip was it forced us to realize we weren't 20 years old anymore. It would have been nice to not have to get up early nearly day and rush through breakfast to get to the tour - or to have more down time during an afternoon. We always had a good time, but we were getting tired by the end of our trip.
Villa Poggiano was the perfect first stop. Fantastic staff, grounds, and meals. There was a small field in our back yard with a farmer plowing up the ground with a small tractor and a 2 bottom plow. It took him 3 days. In the U.S. - that would have been done in about 5 hours. Just shows a different pace of living. Montepulciano was a lovely little town where we fell in love with a small little wine bar and the various shops. The staff at Villa Poggiano was great about calling a cab for us if we needed one. The taxi drivers were a little crazy, but we found that to be true all over Italy. Our driver - Danny - went out of his way to make sure one of our travelers was able to get a needed medication that was left at home, and in the mean time, kept us fully engaged with stories.
Palazzo Niccolini is in keeping with the small boutique hotels that sometimes gave us a "WOW" factor when we first walked in because of the paintings in the rooms. Supposedly original and untouched over the years, but maybe someone should "touch" them. It appeared as though there were water drips running down the walls and they needed some help. Again - meals were great and the people were fantastic! I'm sorry I don't remember the name of our guide (Livitaly Tours), but she was very good.
Train - Florence to Rome. Once we figured out how to read the train schedules, we were ok, but still managed to exit the train 1 station early. Louise was able to contact the driver and he picked us up with no problem.
Hotel Modigliani - location was great. Meals and staff were, once again very good. The room was way to small - to the point where it was uncomfortable and I wouldn't recommend it. Our sunset Rome walking tour, with Riccardo as our guide, was super. He was (in my mind) so typical "Italian", speaking with his hands so much, that I had to video him for about a minute. It was a great tour and while my preconceived notion was to not expect much, I'm glad to say it wrong and I would highly recommend this. The private Vatican tour with Sam gave me a lot of "wow's" because of the art, but I didn't feel this was exactly what I would consider a "private" tour, and Sam could have moved a bit more often. The constant standing in one place was starting to drain my knees and feet and it seemed his voice was becoming a constant monotone. It's a fabulous place and I think a different guide might be able to add more than I got out of it.
Our private Colosseum tour was probably the highlight of all the places we visited. I'm sorry to say I forget the name of our tour guide because she was really good! (Liv Italy tours) Walking through the bowels of the Colosseum gave me the chills wandering all tunnels and trying to imagine what it was like thousands of year ago. Really, really great!
Train to Naples. No problem. We got off when we were supposed to! 😉 Driver to the Caruso Place Hotel was jerk. He drove like a maniac (although it appears as though that is common in Naples), gave us a brief - and inaccurate - description of how to get to the hotel, and then asked for a tip! (so I told him to drive slower) We wandered around and helped by a local shop keeper who called the hotel and Alessandra came to our rescue. She led the way to the lobby and helped us get checked in. This was absolutely the nicest hotel we stayed in during our 3 week trip. The pizza making class turned out to be much more entertaining than I had anticipated - something fun for tourists to go to. The Pompeii tour was quite eye opening. I had no idea that the digging had to go down so far to find the artifacts and quite amazing at how well preserved they were. I can't remember the guides name (again), but she was just the opposite of Sam when we did the Vatican. She kept on going at a rapid pace, but still explained everything as we went along. Could have slowed down a little, but better than just standing around. Other than the Colosseum, Naples was probably my favorite city in Italy - but the drivers are crazy!! Glad I didn't rent a car while I was there.
On to Greece. An alphabet that I'll never figure out. We probably laughed more, and more often, than any one time in Italy. It wasn't that things were boring in Italy, it just happened that we clicked with our guides. Arrival to Athens was uneventful. Our first stop - Zillers Boutique Hotel. Great place, but the highlight was the view of the rooftop bar at night. There - in all its' glory, is the Acropolis all lit up. It's like seeing the Grand Canyon for the first time - all you can do is say "WOW!" Our tour guide the next day was Kiki. She was great at letting us catch our breath on the way up the hill, but still talking about the area or the ancient Greek society while resting. Somehow or other, she got us to the top but made it feel like we didn't work that hard. After that the rest of the tour was almost an afterthought. Kiki was one of the best guides we had if for no other reason than the pace she maintained. This was the one tour I was really looking forward to and it was overshadowed only by the Colosseum.
Our driver for the rest of the mainland was George. Always on time, always smiling, always a smooth and careful driver.
On our way to Olympia, we stopped at "My Precious Olive Tree". Ioanna was our guide. I thought this was just going to be a gimmick to sell us something, but we not only got lunch, we adopted an olive tree (thanks to Tasos). The best part was after lunch was over, we met Ioanna's father, mother, and the farm manager - Jimmy. Well, Jimmy is now my new best friend. He produced a small bottle of Tsipouro! Never had anything like it, and we drank and laughed and everyone had a great time! That was the hardest I've laughed in months. Great stop on the tour!! We finally made it to Olympia and while we weren't expecting a Marriott, but the Leonidaion certainly was step down from what the last couple weeks were. We all realized that we are not in a major hub, so the idea of a new, modern hotel was out of the question. It was clean, and breakfast was good, and Damion was a first class host always offering his help and giving us directions and making sure our dinner next door was taken care of. Great guy. The hotel? - you have to remember where you are. It was fine. The tour of Olympia was everything I was expecting. Nothing spectacular, but I wanted to see what it was like at the beginning. Lots of temples, statues, and pillars. Much the same as what we have already seen. Fortunately, our tour guide left time for us to sit and take pictures when we wanted. This tour might not be for everyone, but I'm glad we got to see it. Well worth the time. We also stopped at the Kilo Honey farm, met the owner, got a little tour and explained how it was all done. It took no effort and really wasn't out of the way, so I have no problem doing this.
Last stop on the mainland was Nafplio. What a cute little town. A big fortress on top of the hill to protect it years ago. Sitting right on the water, we had a front row seat to some extremely fancy yachts coming and going. Great little restaurants all over town. We stayed at the Amymone Suites hotel. No elevator to get our bags up to the 3rd floor, but we did have a balcony and breakfast next door at the Wild Duck was delicious. Our tour guide was Theo for evening and the next morning. There is more to be seen than meets the eye and while I wasn't thrilled with him in the evening, he earned his keep the next day. Our dinner the last night was from Alaloum restaurant (courtesy of Travel 12 - thank you) and it was fantastic! I had never had roast rooster before! Our final stop was a wine and farm tour at Venikos. Cate was our guide and by the end of the tour we were laughing like we were old best friends. The lunch was very good and they were kind enough to get me a beer when I told them I don't drink wine.
Last but not least - Santorini. The Ambassador Suites Hotel was listed as 5 star, and while it was nice, the up and down of all the steps (and there were many) would cause me to look for something else. ...but the view was great, the breakfasts were just about anything you want, and they have their own helipad - just in case. The second day was guided by Will from Argyros Travel, and he not only did a fantastic job showing us things that everyone wants to know about, by the end of the day he turned out to be everyone's best friend with a big group hug to say goodbye. Finally - our Catamaran cruise in the Caldera lagoon. What a perfect way to end the trip. The crew on board was top notch, and the food and drinks were never ending. We happen to be lucky in that we got a good group of people to help share the cruise with.

Hotel Review
Caruso Place Hotel
Naples

The best hotel we stayed at. The rooms were big and very comfortable. There was a beautiful galleria across the street and some great places to eat. The hard part was getting the bags up the front stairs, but if you knew there was a side entrance to avoid that, it was perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tasos Mylonas

Great Vacation
Italy | Sep 28 - Oct 6, 2022

R
Rick W.
Austin, TX | Reviewed on Oct 14, 2022

I was embarrassingly uninvolved in our trip planning to Florence and Tuscany, to the point that I was only vaguely aware of the itinerary. Andrea nailed it! He chose great accommodations that included excellent outings and guides. The 2 Tuscan countryside hotels, with their gorgeous views and superb restaurants, obviously required local knowledge to choose. Thanks so much! read more

I was embarrassingly uninvolved in our trip planning to Florence and Tuscany, to the point that I was only vaguely aware of the itinerary. Andrea nailed it! He chose great accommodations that included excellent outings and guides. The 2 Tuscan countryside hotels, with their gorgeous views and superb restaurants, obviously required local knowledge to choose. Thanks so much!

Hotel Reviews
Hotel Santa Maria Novella
Florence

First time through nit the greatest room. Second time was better. Wonderful breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
1st room had 2 levels, upper level cold.
Castello La Leccia
Castellina in Chianti
Authenticity & Character
Location
Views
Staff
Cleanliness & Comfort
Relais Osteria Dell'Orcia
Castiglione d'Orcia

Great restaurant. Owner is an amazing, relaxed character. Restaurant superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence private guided walk including Accademia Gallery
Florence
Quality of Experience
Guides, Drivers and Staff
Knowledgeable and personable
Transport
Wine tasting in Tuscany countryside (1 winery)
Italy

Parking difficult. A bit of a mill. Wine was good.

Quality of Experience
Guides, Drivers and Staff
Transport
Siena guided walk - private guide
Italy

Great experience, but could have been an hour shorter.

Quality of Experience
Guides, Drivers and Staff
Transport
Cheese farm visit and tasting in Pienza area
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Pienza guided walk (private guide)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Reviewed on Oct 14, 2022

Hi Rick thank you very much for your review that is always very useful for us. I am glad you enjoyed our local knowledge that help us finding great spots in the countryside.

Highly recommend
Italy | Sep 26 - Oct 13, 2022

M
mindy n.
Somerset, NJ | Reviewed on Oct 14, 2022

So many terrific experiences and the care provided for our trip. All transfers, car services were timely and professional. The accommodations were all centrally located to each destination. The tour operators were informative and professional as well as fun. We highly recommend kim kim to our friends. Thank you for making our holiday memorable. read more

So many terrific experiences and the care provided for our trip. All transfers, car services were timely and professional. The accommodations were all centrally located to each destination. The tour operators were informative and professional as well as fun. We highly recommend kim kim to our friends. Thank you for making our holiday memorable.

Hotel Reviews
Aenea Superior Inn
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marina
Monterosso al Mare
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Davanzati
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Residenza Luce
Amalfi
Authenticity & Character
Location
Staff
Jeraldo was so helpful
Cleanliness & Comfort
Residenza Borbonica
Naples
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Local transfer in Amalfi Coast
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Rome With Ape Calessino
Rome
Quality of Experience
Guides, Drivers and Staff
Loved marco
Transport
Campo Dei Fiori Market Tour & Pasta Making Class
Rome
Quality of Experience
Food
Loved cooking class experience
Guides, Drivers and Staff
Leonardo was superb
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Boat Trip
Italy

Trip was cancelled due to weather

Quality of Experience
Tbd
Food
Tbd
Guides, Drivers and Staff
Tbd
Transport
Tbd
Afternoon Florence Highlights Walking Tour
Florence
Quality of Experience
Guides, Drivers and Staff
Francesca knowledgeable and loves what she does
Transport
Local specialist: Andrijana Kovacevic

13 Day Sicilian Trip of a Life Time
Italy | Sep 15 - Sep 27, 2022

L
Lori S.
Fayetteville, NC | Reviewed on Oct 10, 2022

Marianne, our agent with Kim Kim begin planning our trip to Sicily almost 3 years ago but then 2020 brought Covid and we were continually delayed. Through it all Marianne was very helpful, patient, kind and very understanding explaining how to work thru the delays and with our concerns even after travel was reopened.

I have to say ALL of our guides Captain Marco from Lionel Ritchie in Casslemare Del Golfo provided an amazing boat ride in the clear blue waters of the Tyrrhenian Sea,... read more

Marianne, our agent with Kim Kim begin planning our trip to Sicily almost 3 years ago but then 2020 brought Covid and we were continually delayed. Through it all Marianne was very helpful, patient, kind and very understanding explaining how to work thru the delays and with our concerns even after travel was reopened.

I have to say ALL of our guides Captain Marco from Lionel Ritchie in Casslemare Del Golfo provided an amazing boat ride in the clear blue waters of the Tyrrhenian Sea, Lorenzo in Agrigento shared his incredible love and knowledge of his home town and of the Valley of the Temples, in Modica Professor Onofrio Prestifilippo’s exuberance sharing his knowledge of the excavation at the Villa Roamana Del Casale Villa’s and what’s more to be found was contagious, our guide in Syracuse was Fausto at the Archaeological Park where he shared his knowledge of the history of the caves and surrounding area, we had an amazing tour and lunch at the Tenuta San Michele winery then Marco Saprenza our guide at Mount Etna shared we were blessed because we could see Mount Vesuvius it was so clear, we couldn’t have had a more beautiful day and tour, we did a nice relaxing boat ride in Taromina in the Ionian Sea, we ended our travels in Palermo where our guide Lara Guida Turistica with her big smile and love of the city provided us a knowledgeable walking tour even though it was an unusually wet rainy day. Sicily is a MUST see destination!

Local specialist: Marianne Lopez

“Trip of a lifetime” said one of my daughters...
Italy | Aug 22 - Aug 30, 2022

V
Vince C.
Pittsburgh, PA | Reviewed on Oct 10, 2022

“Trip of a lifetime” said one of my daughters during our amazing vacation. A good friend of ours recommended kimkim and we were blessed with having Andrea to help us plan our first trip to Italy. For the most complicated trip we have embarked on, including the first time to Italy, Andrea was exceptional. The entire process was very smooth. His recommendations on the itinerary to start us off provided a great foundation and his desire to put together a special trip for us was apparent... read more

“Trip of a lifetime” said one of my daughters during our amazing vacation. A good friend of ours recommended kimkim and we were blessed with having Andrea to help us plan our first trip to Italy. For the most complicated trip we have embarked on, including the first time to Italy, Andrea was exceptional. The entire process was very smooth. His recommendations on the itinerary to start us off provided a great foundation and his desire to put together a special trip for us was apparent from start to finish. The attention to details was comforting. The hotels he selected were perfect for us, centrally located, enabling us to explore by foot in every city. The vouchers he supplied for transfers to and from the airport, tickets for the high-speed trains and “skip the line” tickets for key venues were very helpful to have in advance. The tours he selected were perfect. His willingness to instantly respond to random questions throughout the entire trip was a huge help as we navigated Italy. The advice and recommendations he provided from beginning to end were so helpful. We are forever grateful for having Andrea as our planning partner for our “trip of a lifetime”. Thank you from all of us.

Hotel Reviews
Palazzo Veneziano
Venice

Beautiful hotel in an excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Beautiful hotel in the heart of Florence. Very neat place with exceptional front staff.

Authenticity & Character
Really cool place.
Location
Staff
Super helpful at all times.
Cleanliness & Comfort
Belvedere di San Leonino
Castellina in Chianti

Beautiful hotel in the countryside. Felt like we were in a different world.

Authenticity & Character
Location
Views were amazing. Location was very peaceful.
Staff
Cleanliness & Comfort
Albergo Del Senato
Rome

Beautiful hotel right next to the Pantheon. Location was exceptional. Staff was excellent. Rooms were very nice.

Authenticity & Character
Had a nice feel inside rooms and in lobby.
Location
Central location right across from Pantheon.
Staff
Everyone was always genuinely helpful.
Cleanliness & Comfort
Activity Reviews
Wine tasting in Tuscany countryside with lunch (1 winery)
Italy

What a way to start our time in the Tuscan countryside. Location and views were amazing. Food and wine were top notch and the staff/family were all very nice and welcoming.

Hidden Venice and cicchetti experience
Venice

Great way to learn about the nooks and crannies of Venice.

Florence private guided walk including Accademia Gallery
Florence

Great way to explore Florence by foot. Really loved the city. Our guide was great.

Rome Private Guided Walk
Rome

Great way to explore Rome. Our guide was very knowledgeable.

Guides, Drivers and Staff
Vatican Museums and Sistine Chapel - private guide
Rome
The Jewels of Venice (St. Mark & Doge Palace)
Venice

Truly enjoyed everything we saw. Three hours was a bit intense.

Quality of Experience
Guides, Drivers and Staff
Colosseum and Roman Forum - Private guide
Rome
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Reviewed on Oct 10, 2022

Ciao Vince,
thanks so much for this amazing review. It was a real pleasure working with you and assisting you in planning a "trip of a life time". I am very glad you enjoyed your time in my beautiful country and any time you need assistance for travelling, you will be more than welcome to knock at the door.

Fabio did an amazing job planning this trip f...
Italy | Oct 1 - Oct 9, 2022

K
karen e.
Solon, OH | Reviewed on Oct 10, 2022

Fabio did an amazing job planning this trip for us. It was truly a vacation, since we did not have to deal with the stress of figuring out tickets, transfers, tours, and a myriad of other details that make a trip to cities as busy as Rome and Florence stressful.

The private tours were priceless, especially as we wove our way through unbelievable crowds at every turn. Having private transfers to and from the train stations and airport were life savers, something that we would not... read more

Fabio did an amazing job planning this trip for us. It was truly a vacation, since we did not have to deal with the stress of figuring out tickets, transfers, tours, and a myriad of other details that make a trip to cities as busy as Rome and Florence stressful.

The private tours were priceless, especially as we wove our way through unbelievable crowds at every turn. Having private transfers to and from the train stations and airport were life savers, something that we would not have even considered planning otherwise.

The day trip to Siena with lunch and wine tasting at La Marronaia, again planned by Fabio, was the best day in Italy.

It was also helpful to have someone to contact when we had a few issues - particularly lost luggage - because sometimes a translator is needed to explain and understand a complicated situation.

Both Kimkim and Fabio were the best!!!! We will definitely use them again.

Thank you.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Reviewed on Oct 11, 2022

Ciao Karen,
Thank you so much for the kind words and for sharing your thoughts on the itinerary we crafted together.
I am so happy that you enjoyed your vacation in beautiful Italy and It’s been a real pleasure supporting you and your family throughout your stay.

I am looking forward to working with you again! :)

Arrivederci!
Fabio

Highly Recommend for Greece!
Italy | Sep 22 - Oct 1, 2022

D
David F.
Carmel, IN | Reviewed on Oct 07, 2022

We had an incredible trip to Greece! Harris did an incredible job working us to plan the right amount of activities and staying within our budget. He recommended we visit Naxos instead of Mykonos and it was the highlight of trip! Once we arrived to Greece we were impressed by the quality of the tours & lodging, and all of the logistics worked perfectly! We appreciate all Harris and the Travel12 team did to make our trip special!

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Reviewed on Oct 18, 2022

Dear David,

Thank you very much for your kind words and for taking time to write this review! Me and the rest of the team are very happy that you enjoyed your trip and had great time in our country. Of course I will be more than happy to organize your next trip to Greece or Italy!

Best regards,
Harris

Kimkim and Travel 12 exceeded expectations
Italy | Sep 19 - Oct 2, 2022

L
Lauri F.
Pittsburgh, PA | Reviewed on Oct 04, 2022

Ina and her team worked with us to set up a trip that combined history, museums, biking, hiking and some free time as our son was in the region to which we were traveling. We were able to easily see what we wanted and travel (with all the details pre-arranged) between Venice, Florence, Levanto and Rome, Italy. The planning was a great collaborative experience, the attention to detail was excellent, and the guides that they set up for us were all among the best we have had (for tours and... read more

Ina and her team worked with us to set up a trip that combined history, museums, biking, hiking and some free time as our son was in the region to which we were traveling. We were able to easily see what we wanted and travel (with all the details pre-arranged) between Venice, Florence, Levanto and Rome, Italy. The planning was a great collaborative experience, the attention to detail was excellent, and the guides that they set up for us were all among the best we have had (for tours and for bike tours). This is my second time using Kimkim and I will be back for the next big trip.

Hotel Reviews
Hotel Antiche Figure
Venice

They actually upgraded us to a junior suite at the sister hotel which was a 5 minute walk from this place. Both looked great but we stayed at the Canal Grande and loved it and the staff.

Authenticity & Character
It “fit” what we expected for Venice.
Location
Easy to get anywhere.
Staff
The staff were friendly, recommended places for dinner and made the reservations. Excellent service!
Cleanliness & Comfort
Milu Hotel
Florence

This was our favorite of all the hotels because it was full of cool art and again, the staff were fantastic.

Authenticity & Character
It was in the fashion district and had a totally cool vibe about it.
Location
It was right in the midst of everything we wanted to do and so everything was a 10 minute walk.
Staff
They were also great at finding us places for dinner and we were comfortable enough to just let them pick and make the reservation.
Cleanliness & Comfort
Hotel Palazzo Vannoni
Levanto

This was such a friendly hotel!

Authenticity & Character
Location
It was just a bit off the beach in Levanto and easy to navigate to and from. Also close to the train station.
Staff
Super helpful with directions, hiking suggestions, other activities and food!
Aenea Superior Inn
Rome

It was a convenient location and provided good access to what we needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Market & Cicchetti Food Tour
Venice

Tour guide was knowledgeable, the food was amazing, and it was just us and another couple which was fun.

Quality of Experience
Food
Guides, Drivers and Staff
Bike Tour on Lido Island
Venice

Valerio took good care of us, adjusted the trip length and speed to our desired activity level, and had a ton of good info.

Quality of Experience
Guides, Drivers and Staff
Afternoon Gelato Making Class
Florence

He was hysterical, and excellent teacher, and so much fun!

Quality of Experience
Guides, Drivers and Staff
Chianti Wine & Olive Oil Tour from Florence
Florence

Our guide for this was so personable and the small group was easy to get to know. Loved seeing and learning about all the places we went.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset e-Bike Wine Tour
Italy

Sara and Matteo took us on an fun trip, were good at explaining the history, use of the bikes, and took lots of pictures and drone shots for us to enjoy.

Quality of Experience
Guides, Drivers and Staff
Vatican Guided Tour
Rome

Really knowledgeable tour guide that made this more interesting than I expected it to be. But you can’t go to Rome and not see the Vatican. She made me glad I went.

Quality of Experience
Guides, Drivers and Staff
Bike The Appian Way
Rome

I can’t believe Valentina actually got us to bike on some of those roads, but what a trip! It was a great way to see things a typical tour would not get to, she was wicked smart, and took good care of us as we went through some really busy places. We learned a lot and appreciated Rome so much more. The description mentioned a breakfast or lunch but that wasn’t actually included in the tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Reviewed on Oct 05, 2022

Dear, Lauri and Michael!

I'm so happy to see your happy faces, having so much fun on all your tours and activities around Italy and that you were also able to spent some quality time with Connor. Thank you for sharing your photographs (my favourite part when analysing the reviews haha) and for giving us detailed comments on each experience. Every little information is well noted and valued. It looks like you made the most of it and I'm truly thankful you allowed me to be a part of it.
It... read more

Dear, Lauri and Michael!

I'm so happy to see your happy faces, having so much fun on all your tours and activities around Italy and that you were also able to spent some quality time with Connor. Thank you for sharing your photographs (my favourite part when analysing the reviews haha) and for giving us detailed comments on each experience. Every little information is well noted and valued. It looks like you made the most of it and I'm truly thankful you allowed me to be a part of it.
It was a pleasure to work with you and I wish you many more smily photographs and happy moments around the world.

Take care!
Ina

Lovely Tuscany
Italy | Sep 23 - Sep 30, 2022

M
Martha L.
Naperville, IL | Reviewed on Oct 04, 2022

Monica from the KimKim affiliate Your Custom Journey began working with us at first. She was amazing. Love that we could say where we wanted to go and the kinds of things we wanted to do but at the same time have suggestions from Monica on other activities.
Booking was easy.
Near the start of our trip we had to switch consultants for a understandable reason and began working with Fabio who is Monica's boss. I think he is extremely busy with the number of travelers he is handling and he... read more

Monica from the KimKim affiliate Your Custom Journey began working with us at first. She was amazing. Love that we could say where we wanted to go and the kinds of things we wanted to do but at the same time have suggestions from Monica on other activities.
Booking was easy.
Near the start of our trip we had to switch consultants for a understandable reason and began working with Fabio who is Monica's boss. I think he is extremely busy with the number of travelers he is handling and he was harder to communicate with. Also Gloria was thrown in the mix so it was a little confusing.
The end result of our activities and accommodations and drivers was excellent. But it was a little nerve wracking trying to reach anyone including the concierge when we had questions. Again it all worked out in the end but I would have preferred a quicker response from most everyone.
It was a wonderful vacation.

Hotel Review
Grand Hotel Cavour Florence
Florence

Great location with an amazing rooftop bar. Clean and a great breakfast!

Authenticity & Character
Location
Walking distance to so many historical must sees.
Staff
Cleanliness & Comfort
Activity Reviews
Private truffle hunting, and lunch in the tuscan countryside - Explore Arezzo
Italy

I would suggest doing this in the morning. Afternoon experience runs a little late and could have a daunting drive in the dark back to accommodations.

Quality of Experience
Food
Guides, Drivers and Staff
Private transfer to Avignonesi. Small group cooking class, winery tour & Grand Lunch with wine tasting (6h)
Cortona

Maybe favorite part of the trip. The setting is beautiful. Very educational on vinyards. Cooking class so much fun. Lunch with wine tastings amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cheese making demonstration& Row meal pecorino production - Self-explore Pienza-Turn in rental car
Cortona

Again a beautiful setting. Proprietor has an interesting life story and is obviously very passionate about his property and farming. Cheese and other food was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Gloria Panzarin

We had used Kim Kim in the past for a trip to...
Italy | Sep 16 - Sep 30, 2022

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Nicole S.
Ann Arbor, MI | Reviewed on Oct 04, 2022

We had used Kim Kim in the past for a trip to Costa Rica. Everything from the activities to the accommodations, guides and support were exemplary. Unfortunately, our experience with our recent trip to Italy was not as great and I do not think I will be using Kim Kim or recommending Kim Kim in the future, which is sad given our first experience was so positive.

For starters the price was absurd. We paid $20,000 for a 2-week trip for 5 (3 children and my husband and I)-over $1,400 per day. ... read more

We had used Kim Kim in the past for a trip to Costa Rica. Everything from the activities to the accommodations, guides and support were exemplary. Unfortunately, our experience with our recent trip to Italy was not as great and I do not think I will be using Kim Kim or recommending Kim Kim in the future, which is sad given our first experience was so positive.

For starters the price was absurd. We paid $20,000 for a 2-week trip for 5 (3 children and my husband and I)-over $1,400 per day. This did not include food or flights and did not include most of our entertainment/activities. We stayed in 4-star hotels and had several activities and several train rides as well as multiple private transfers included. I understand this is expensive and I had thought the price may be reasonable at the time until I started asking our guides, transfers, and hotels for the amount they had been paid and compiling a spreadsheet of this. I understand there will be a premium going through a travel agency, but this was borderline fraudulent and not at all congruent with our prior Kim Kim experience. My family is from Sardinia and so we began planning our own activities using them as well as a family friend who is a local travel specialist in Italy who reviewed our prices and itinerary and basically concluded we were conned.

Second the planning was extremely sloppy. We did not receive the actual schedule with times in PDF format as we had before with costa Rica. Everything was through the app. Multiple links did not work so I had to frantically call Jessica from the train station in Venice when the train tickets Kim KIm had uploaded to the app had the wrong link and were not there (we almost missed our train). Jessica had EXCELLENT communication as was available 24/7, however I feel if that if the trip was planned better, I would not have to had to be contacting her so frequently. It was annoying and stressful to constantly be on What’s Ap instead of enjoying our vacation. Our schedule told us that in Venice our transfer back to the train station would meet us at the hotel this was not the case and we waited in the hotel until the driver called the hotel and told us to walk the quarter mile to the canal for the transfer. I would have been happy to do this if it had been communicated. Our driver in Florence was late to pick us up to the train station for the transfer. Our driver in Sorrento could not find our hotel, and again for our transfers given the hotel location it was not possible to be picked up at the hotel as the itinerary said, but we had to walk to a street corner, Jessica communicated this the day before, (again not a big deal, but helpful to know all of this ahead of time and put in the itinerary before we left so we knew what to expect and were not constantly having to check whats app, bother Jessica and clarify all the transfers) Our driver to drive us to the airport on departure to Rome was also 30 min late bc he had a 6:30 pick up despite the 6am pick up listed on our itinerary.

The planning was also not well thought out. We had 2 full days in Florence, one free day to visit Uffizi and dell’Academia etc and one day of a private bike tour. Kim Kim planned Monday for our free day to visit the major attractions including the Uffizi (listed in our itinerary) however did not take into consideration that these major museums and galleries are CLOSED on Mondays!!!! This made no sense and despite traveling all the way to Italy/Florence, we were unable to see the Uffizi. Seemed like a major oversight and not something I would expect using an Italian travel agency for a $20,000 trip. Sardinia was similar. A free day on Pelosa beach, however there was no mention that we needed to buy tickets to go to the beach, so again on our planned beach day we were unable to go bc there were no tickets!!!! It seems like this would have been important info to put in the itinerary, let us know about.

I have nothing but positive things to say about Jessica. She went above and beyond and was readily available and an excellent communicator. However, as wonderful as she was, I would’ve preferred to just enjoy our trip and not have to be in constant communication with her about details that were not well spelled out/thought out in the itinerary. Jessica was not assigned to us until after the trip was built, so I’m guessing most of this was all out of her control.

We enjoyed the chosen hotels/accommodations except for Florence (location of this one was too close to large amount of vagrants/beggars, and the kids were scared walking back to the hotel, the staff were also not friendly, and the room was stuffy and hot and did not have enough beds so 2 of our children had to share a twin bed). We enjoyed the planned activities (mask painting, scavenger hunt in Dodge’s palace were both excellent, gelato making excellent, bike tour in Florence excellent).

At the end of the day our trip was still amazing, and these were minor inconveniences, however the whole point of using a travel agency is to not have to worry about the minor details/logistics. And again, after a perfectly executed trip in Costa Rica (a much less developed country than Italy too!), the planning on this trip was extremely disappointing, between this and the price gauging, this will be our last Kim Kim trip. I hope a large portion of the $20,000 we paid goes to Jessica, because she is worth her weight in gold!

Hotel Reviews
Hotel Giorgione
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Albani Firenze
Florence

not good for families

Authenticity & Character
Location
near area where vagrants hang out, kids were scared walking back to hotel, would NOT stay here again
Staff
Cleanliness & Comfort
Alghero Resort Country Hotel
Alghero

loved it

Authenticity & Character
Location
not walking distance to anything, worked well for us bc we had a car
Staff
staff make this place. they go above and beyond. cannot say enough great things about the staff here
Cleanliness & Comfort
Cuore di Sorrento Suites
Sorrento
Authenticity & Character
Location
hard to find, otherwise great location
Staff
Cleanliness & Comfort
Monti Palace Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venetian Mask Painting & Family Scavenger Hunt in the Doge’s Palace
Venice

Rosana did excellent job engaging the kids and also teaching them about the history of Doge's palace. LOVED the mask painting.

Quality of Experience
Guides, Drivers and Staff
Private Gelato Making Florence Class
Florence

not what we were expecting but still a good experience, we were in small room in back of gelato shop, very authentic experience and Tulio was great with the children. wasn't quite as hands on as we were expecting though.

Quality of Experience
Guides, Drivers and Staff
Downhill bike tour in the hills around Florence (San Gimignano) #2
Italy

Piero was excellent, we really enjoyed our time with him. I had done bike tours in Tuscany in the past and only critique of this trip/route was there were some roads with cars and some street crossings which weren't ideal with the kids. Piero was extremely conscious of this and safety centered, the prior tours I'd done were all in the countryside. the lunch was the best meal we had in florence/tuscany. SO GOOD!

Quality of Experience
Guides, Drivers and Staff
Guide 10/10
Transport
van was very comfortable and roomy.
Private Snorkeling excursion in Bosa coast
Italy

rained out/cold, didn't go

Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast

Really liked our driver Rosario, however would probably not do this tour again. Was SOOOO crowded and most of our day was spent sitting in the van in traffic (likely the same of any of these tours).

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Reviewed on Oct 11, 2022

Hi Nicole,

First, we would like to apologize that your trip to Italy did not meet the level of satisfaction that we aim to provide in our trips. As a repeat booker with us, we highly value your feedback and honesty. Our team has looked into your trip further and is not taking the experience lightly. We are currently working with our team here to improve on the points you mentioned in your review.

Regarding pricing, we always aim to provide the best price for our travelers. Your dates... read more

Hi Nicole,

First, we would like to apologize that your trip to Italy did not meet the level of satisfaction that we aim to provide in our trips. As a repeat booker with us, we highly value your feedback and honesty. Our team has looked into your trip further and is not taking the experience lightly. We are currently working with our team here to improve on the points you mentioned in your review.

Regarding pricing, we always aim to provide the best price for our travelers. Your dates happened to be in the peak season of travel in Italy when costs can tend to be quite high. As you mentioned the majority of the trip was planned by one of our former colleagues, but we would have been happy to find a solution for you if your concern had been raised with us prior to booking the trip.

We had not heard the feedback regarding the hotel in Florence, we understand that may have been an unwanted shock and frustrating to you. Thank you for your honesty so we can investigate the issue further. For the transfers we did double-check that the information that was sent was correct.

I'm happy to hear that I was able to help in your times of need and that the rest of the trip including the activities was to your liking. We're sorry that this trip did not meet the expectations you had but glad that you enjoyed your trip and time in Italy nonetheless.

3-day Rome adventure to start our Travel!
Italy | Sep 12 - Sep 15, 2022

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Lori S.
Fayetteville, NC | Reviewed on Oct 03, 2022

Our agent from KimKim, Marianne was incredible and made our visit a seamless experience, we are so grateful. She provided wonderful suggestions, constant support, and coordination.

Vincent was our guide for our 3 days in Rome was nothing short of exceptional! Vincent’s enthusiasm and knowledge of the history of Rome plus his visible love and pride for his home made each day exciting and so worthwhile. We will never forget our experience with him.
Ciao for now Roma, we will see you again 🥰 read more

Our agent from KimKim, Marianne was incredible and made our visit a seamless experience, we are so grateful. She provided wonderful suggestions, constant support, and coordination.

Vincent was our guide for our 3 days in Rome was nothing short of exceptional! Vincent’s enthusiasm and knowledge of the history of Rome plus his visible love and pride for his home made each day exciting and so worthwhile. We will never forget our experience with him.
Ciao for now Roma, we will see you again 🥰

Hotel Review
Hotel Teatro Pace
Rome
Authenticity & Character
Location
Staff
Local specialist: Marianne Lopez

Incredible honeymoon in Italy!
Italy | Sep 17 - Sep 26, 2022

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Hannah J.
South Orange, NJ | Reviewed on Oct 03, 2022

We couldn't be happier with our 10 day honeymoon in Italy. We felt like our trip was tailored to us completely, with our preferences for activities, culture, food, activity level, etc. taken fully into account. We were able to give feedback and change anything we wanted until we were satisfied and everything fit in our budget. The most helpful parts of booking through kimkim were 1. having all of our transportation pre-booked ahead of time which made things incredibly easy and straight... read more

We couldn't be happier with our 10 day honeymoon in Italy. We felt like our trip was tailored to us completely, with our preferences for activities, culture, food, activity level, etc. taken fully into account. We were able to give feedback and change anything we wanted until we were satisfied and everything fit in our budget. The most helpful parts of booking through kimkim were 1. having all of our transportation pre-booked ahead of time which made things incredibly easy and straight forward while traveling in a foreign country, and 2. registering for unique private and small group tours that we never would have found on our own. Our favorites were a private walking tour in Venice, a small group food tour in Florence, and a private ape callesino tour in Rome. Even when I got food poisoning halfway through the trip, the agency worked with us to help secure refunds and reschedule activities when possible. We would recommend kimkim to any of our family and friends.

Hotel Reviews
Hotel Antiche Figure
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alfieri9 Boutique Hotel
Florence
Authenticity & Character
Location
a bit far from anything we were heading out to do (30+ min walk everywhere). fine for us since we don't mind walking that much, but would have been more convenient to be closer to the main attractions.
Staff
Cleanliness & Comfort
La Sosta di Ottone III - Boutique Hotel & Restaurant
Levanto
Authenticity & Character
Location
Since the area we were in was so remote, we had to take taxis to get to and from the villages, which were 50 euro per round trip plus tip, so definitely added up and was time consuming as well. However, can't give too poor a score because the view was INCREDIBLE and it felt very special/unique to be removed from the hustle and bustle.
Staff
can't say enough good things about the sweet woman running this hotel.
Cleanliness & Comfort
our favorite place we stayed in terms of beautiful bathroom, luxury, restaurant, etc.
Relais Le Clarisse
Rome
Authenticity & Character
Location
fantastic location in trastevere neighboorhood
Staff
Cleanliness & Comfort
Activity Reviews
Private Sunset & Aperitivo Gondola Ride
Venice

Even though we arrived about 15 min late, they were so accommodating and let us on no problem. The prosecco is a special touch. this was overall a beautiful and peaceful experience, definitely essential for those visiting Venice

Quality of Experience
Guides, Drivers and Staff
Cannaregio and Jewish ghetto private tour
Venice

Our guide was SO knowledgeable and personable. We enjoyed this tour so so much. recommend for anyone who really values history and/or wants to explore locations off the beaten path.

Quality of Experience
Florence Food Tour & Dinner
Florence

Left the tour feeling like we learned a ton about the culture and foods that are specific to Florence. The restaurants were all great and the small group atmosphere was fun.

Afternoon Florence Highlights Walking Tour
Florence

Nothing specific that could be improved upon, it was just overwhelming at times since this was our largest tour and it was very crowded in Florence, so at times it was difficult to hear. Our guide definitely did her best. Our guide for the Accademia specifically was fantastic. She was very engaging and you could tell extremely knowledgeable.

Private Transfer with a Visit to Pisa & Lucca
Italy

A very comfortable and convenient way to travel from city to city and we felt like we were able to add bonus destinations into our trip. Our driver was very nice and taught us a lot about each of the cities.

Sunset Boat Trip
Italy

So much fun! The skipper was fantastic, a true local who taught us a lot about the region. The seafood they made on board was so fresh and tasty. A very cool and beautiful way to see the villages by water.

Rome With Ape Calessino
Rome

10/10. Our tour guide was a young local who was extremely passionate about his city and the history around every corner. We learned a lot and really enjoyed the ape callesino since it was such a beautiful night out. He took a lot of cool pictures of us as well. We already sent the name of the company to friends of ours going to Rome next month and told them we highly recommend doing a tour.

Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Reviewed on Oct 04, 2022

Hannah and Frank!

It was a pleasure for me to work with you and create your honeymoon in Italy!
Thank you for the very useful feedback, which helps us improve our communication and partner selection! It has been the most crowded season in all the years I travel and work in the travel sector, so I am very happy to hear that you enjoyed your tours even in the popular cities like Venice, Florence and Rome!
Looking forward to hosting you again in Italy or in Greece where I specialize in!

Italy adventure
Italy | Sep 10 - Sep 24, 2022

Julie
Julie C.
Natick, MA | Reviewed on Oct 02, 2022

I am satisfied and appreciate all that Kimkim put together for our trip.My experience of the guides is they expressed interesting and quality knowledge of the places we visited. They appeared enthusiastic and connected to our group.
The drivers were great, helpful and friendly including personal stories of the places we were traveling through.
The hotels we stayed were responsive accommodating our needs. Thank you read more

I am satisfied and appreciate all that Kimkim put together for our trip.My experience of the guides is they expressed interesting and quality knowledge of the places we visited. They appeared enthusiastic and connected to our group.
The drivers were great, helpful and friendly including personal stories of the places we were traveling through.
The hotels we stayed were responsive accommodating our needs. Thank you

Hotel Reviews
Ca' Pozzo Inn
Venice

The hotel was clean, good beds with helpful employees.We just had over night there.

Authenticity & Character
The ease to water taxi and restaurant.
Location
There was a restaurant close by that was excellent with a great fun loving staff.
Staff
Friendly and helpful.
Cleanliness & Comfort
Beds
Hotel Raffaello
Roma

The hotel staff were helpful.Send me to day spa connected to a hotel so I was able to have massage, soak and do water aerobics in a pool then ate delicious meal at the hotel.

Authenticity & Character
Needed a more modern upgrade on the interior.
Location
Staff
Hotel Amalfi
Amalfi

The hotel was cozy with nice view from rooftop breakfast place. They were helpful accommodating our needs.

Authenticity & Character
Cozy nice and view.
Location
Room comfort with porch to sit out.
Staff
Cleanliness & Comfort
Activity Review
Hidden Venice and cicchetti experience
Venice

The guide was friendly, enthusiastic and made the history interesting. I loved the cicchetti and wine at the place he took up. It was so special, so delicious. I would have loved to go there everyday to hang out.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Reviewed on Oct 04, 2022

Thanks so much Julie for your review and for having travelled with us.
It was a pleasure having you as traveler and we hope we can assist you in the future.

Sonia helped us plan a wonderful, personalize...
Italy | Sep 15 - Sep 30, 2022

M
Martha D.
| Reviewed on Oct 01, 2022

Sonia helped us plan a wonderful, personalized trip to Italy. Our itinerary was full, but everything went smoothly. From driver’s meeting us at the airport, to train stations etc - everything was wonderful. She also provided us with a concierge who took care of us during our trip when we had any questions or concerns. All the hotels and excursions booked were great! I would highly recommend booking your dream vacation through KimKim and using Sonia’s services. She was terrific.

Local specialist: Sonia Vanzin