Kimkim Trip Reviews for Italy

4.8
Based on 998 ratings
Read 998 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Elena was a wonderful help, always attentive ...
Italy | Jun 19 - Jul 1, 2025

Lauren
Lauren K.
Newark, NJ | Reviewed on Jul 10, 2025

Elena was a wonderful help, always attentive and able to answer our questions. She was very knowledgable, as well as punctual. Elena was great with setting everything up, getting us in touch with our tour guides and making sure that everything was going smoothly. We would definitely recommend this service to others and cannot wait to be back to plan our next trip.

Local specialist: Elena Kyrimi

Italian Summer
Italy | Jun 23 - Jul 3, 2025

Jennifer
Jennifer M.
Beverly, MA | Reviewed on Jul 10, 2025

Italian Summer

Loved our trip to Italy. We are a family of five (2 adults, 3 kids) and we had a wonderful time! Shout out to Giorgia and her team for their patience and stellar organizing skills. Travel app was amazing and so easy to use! Loves our guides - Martina, Luigi and Francesca!

Local specialist: Giorgia Torre

Planning with Kim Kim and Rita was VERY easy ...
Italy | May 14 - Jun 1, 2025

T
Teresa S.
San Jose, CA | Reviewed on Jul 09, 2025
Planning with Kim Kim and Rita was VERY easy and our 19 day trip was FABULOUS!!! We were very impressed with every tour we went on, accommodations, and transportation services. The communication during the trip was immediate and thorough when we reached out to Kim Kim. We definitely will use Kim Kim again for future trip planning! We Highly recommend Kim Kim! Read more

Planning with Kim Kim and Rita was VERY easy and our 19 day trip was FABULOUS!!! We were very impressed with every tour we went on, accommodations, and transportation services. The communication during the trip was immediate and thorough when we reached out to Kim Kim. We definitely will use Kim Kim again for future trip planning! We Highly recommend Kim Kim!

Hotel Reviews
Hotel The Square Milano Duomo
Milan

The hotel was very clean, comfortable rooms, and the amazing breakfast each morning. Excellent location! We Cannot praise the desk staff enough! We were in great need of their help with some luggage transport and they helped us above and beyond their duties. We very much appreciated their help!

Authenticity & Character
Location
Close to so many sites and easy to walk everywhere!
Staff
Very friendly and helpful!
Cleanliness & Comfort
Hotel Carnival Palace
Venice

Hotel was clean, friendly staff and comfortable rooms. Morning breakfast buffet was excellent! Location of hotel Is in a nice quiet part of Venice! We so enjoyed our stay!

Authenticity & Character
Location
Nice quieter part of Venice and still so easy to walk to everything!
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Hotel is nice and clean, friendly staff, cute boutique style.

Authenticity & Character
Location
Easy to walk everywhere from hotel!
Staff
Cleanliness & Comfort
Hotel Monte Cenci
Rome

Very clean, Comfortable, quiet hotel in a great location! Very friendly staff!

Authenticity & Character
Very nice rooms and ammenities
Location
Staff
So friendly and helpful!
Cleanliness & Comfort
Unico Relais
Napoli

Rooms are very nice, staff is very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Neapolitan Street Food & Local Market Experience
Neapolitan Street Food & Local Market Experience
Naples

Fun evening experiencing Naples local scene and so much delicious food!!!

Quality of Experience
So fun and everyone was so friendly everywhere we went! Excellent food!!!!
Food
All the food was DELICIOUS!
Guides, Drivers and Staff
The tour guide was bery personable, gave us a great tour of the local scene of Naples! Highly recommend!
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Venice

Tour was EXCELLENT! Tour guide was so i formative and knew her history well. She was able to answer all of our many questions. Beautiful tour!! Highly recommend!

Quality of Experience
Guide was awesome! Enjoyed it being a private tour!
Guides, Drivers and Staff
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy

Excellent tour of the city when tight on time! We enjoyed it so much and our guide was amazing!!

Quality of Experience
Our tour guide!
Guides, Drivers and Staff
Excellent!
Evening Aperitivo Private Street Food Tour
Evening Aperitivo Private Street Food Tour
Milan

We really enjoyed this beautiful evening walking to the couple Bars for a drink, appetizers and the tour guides recommendation for our dinner.

Quality of Experience
Guides, Drivers and Staff
Interacting more
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Italy

Excellent tour! Amazing to see! A must see site!

Quality of Experience
Tour guide was amazing!
Guides, Drivers and Staff
Tour guide knew her history and gave an excellent tour!
Guided Visit: Vatican Museums & Sistine Chapel
Guided Visit: Vatican Museums & Sistine Chapel
Italy

A must see and soooo worth being on this tour, skipping the very long lines to get in and amazing to see!

Quality of Experience
The site, the tour guide, the small number of our tour group.
Guides, Drivers and Staff
Tour guide did an excellent job!!
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Italy

Pompeii is worth the visit. We sooo enjoyed Seeing it. Highly recommend seeing it.

Quality of Experience
Transportation and the tour
Guides, Drivers and Staff
There was difficulty with transportation AC and it was of no fault of driver and guide but they were having trouble understanding the issue occurring for all the passengers and not listening to the passengers. The tour guide of the actual site was hard to hear
Transport
AC did not work
Local specialist: Rita Pagano

We have no complaints about any part of our t...
Italy | Jun 20 - Jul 1, 2025

S
scott v.
Ashburn, VA | Reviewed on Jul 08, 2025

We have no complaints about any part of our trip. The communication and coordination was seamless, it definitely allowed us to focus on having fun. Our guides were excellent (Marta, Michael (boat) and the guide in Pompeii), extremely knowledgeable and accommodating. The drivers were all outstanding as well, again very communicative. Melanie and her team did a great job coordinating and making timely suggestions. They were able to adapt quickly and stayed engaged the entire trip. Job well done, thank you.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 09, 2025

Hi Scott,
thank you so much for your review!

I'm so pleased it all worked out even if we had to make some last minute changes due to your work and then the train strikes in Venice!! It all went smoothly and I'm so pleased as a family you were able to relax, enjoy and visit Italy!

Thanks again for booking with me and the team here at ItalyCharme and Kimkim and we look forward to your next Italian trip!

A presto,
Melanie

Service beyond compare…
Italy | Jun 22 - Jul 5, 2025

Dyann
Dyann J.
Newark, NJ | Reviewed on Jul 08, 2025

While every single city had a fabulous tour guide that was extremely knowledgeable about the city and landmarks and culture; what stood out the most was the personal service anytime we had questions or needed help during traveling. Le Dani and Melanie were never out of reach and were able to connect us to the best experience I have ever had while traveling. Our trip to Italy was beyond any experience I’ve ever had. This is only due to their service.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Dyann,
on behalf of myself, Daniela and the rest of the team, a big warm thank you!
I know I keep saying it but it really means the world to me to have been able to help just make some of those memories you have all shared here in Italy, and it was truly a pleasure.

Thanks again and I look forward to your next trip to Italy!!

All the best from us,
Melanie, Daniela and the team at ItalyCharme and kimkim!

Melanie is absolutely amazing. She presents a...
Italy | Jun 22 - Jul 5, 2025

N
Nate T.
Newark, NJ | Reviewed on Jul 08, 2025

Melanie is absolutely amazing. She presents a deep level of care and attentiveness so we never felt like we were left hanging. This coupled with her thorough planning and exceptional knowledge resulted in a once in a lifetime experience we will never forget. There are truly no words for the experience she was able to curate for us.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Nate,
thank you so much for your review! I actually felt I was with you all from time to time, maybe next time I'll come and join you for a prosecco on the terrace!

A big GRAZIE from me and the whole team!
A presto,
Melanie

Sicily A Treasure
Italy | Jun 28 - Jul 5, 2025

Ellen
Ellen F.
Ashburn, VA | Reviewed on Jul 07, 2025
We had an amazing trip to Sicily, and loved working with our local specialist Lorenza! She was so easy to work with and attentive and worked with us through several itineraries as we finalized our trip. She was also super responsive while we were on our trip to one small glitch we had and was willing to answer any questions we had. We loved every part of our trip and hard to pick a favorite. We love history and archeology so loved Salinunte, Valley of the Temples, Syracusa Greek Theater and... Read more

We had an amazing trip to Sicily, and loved working with our local specialist Lorenza! She was so easy to work with and attentive and worked with us through several itineraries as we finalized our trip. She was also super responsive while we were on our trip to one small glitch we had and was willing to answer any questions we had. We loved every part of our trip and hard to pick a favorite. We love history and archeology so loved Salinunte, Valley of the Temples, Syracusa Greek Theater and Amphitheater as well the theater in Taromina. Also went to Syracusa (specifically stayed in the island of Ortigia) and Taromina a must.

All our guides were truly wonderful! Chaira (Palermo), Carmelina (Valley of the Temples), Azzurra (Selinunte), Sabine (Ragusa), Giuseppe (Syracuse Neapolitan Archaeological Park) and Aureliano (Taromina Theater). Chaira, Sabine, Aureliano and Carmelina were particular standouts but all wonderful!

Hotel Reviews
Bed & Breakfast Il Giardino di Ballarò
Palermo

The staff are wonderful. Room very comfortable. Great location near to so many sights and restaurants. Felt very safe. Loved our stay!

Authenticity & Character
Location
Centrally located in old city.
Staff
Cleanliness & Comfort
Le Terrazze di Pirandello

Good location. Didn’t love our room. Good breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Not great air conditioning and bed not comfortable. Shower not great.
Algilà Ortigia Charme Hotel
Syracuse

Lovely hotel and great breakfast. Good location. Easy to walk everywhere. Very safe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Adele
Taormina

Lovely room. And close to everything - shopping, great restaurants and sights!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Habitat Boutique Hotel
Catania

Such a cool hotel. We only stayed a night and wish we could have stayed longer! Great location! Vibrant and close to things you will want to see in Catania!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Syracuse Neapolis Archaeological Park - private guide
Syracuse Neapolis Archaeological Park - private guide
Italy

Good guide! Very interesting.

Quality of Experience
Guides, Drivers and Staff
Guided visit to the Ancient Theatre  of Taormina (private guide)
Guided visit to the Ancient Theatre of Taormina (private guide)
Italy

This was a beautiful site and tour. Aureliano was of our best guides!

Quality of Experience
Guides, Drivers and Staff
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Italy

We LOVED our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Selinunte Archaeological Park visit - private guide
Selinunte Archaeological Park visit - private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Boat Tour in Syracuse
Boat Tour in Syracuse
Italy

Great trip. And had a lovely group!

Quality of Experience
Guides, Drivers and Staff
Temple valley guided visit
Temple valley guided visit
Italy

Wonderful and knowledgeable guide!

Quality of Experience
Guides, Drivers and Staff
Ragusa guided visit
Ragusa guided visit
Italy

Sabine was a wonderful guide! We loved our afternoon here and wish we could have stayed longer.

Quality of Experience
Guides, Drivers and Staff
Mount Etna half-day trip (group experience)
Mount Etna half-day trip (group experience)
Italy

Guides were great and spoke good English. It’s a lot of driving and wish there was more hiking!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa

Amalfi Coast and Rome: A Dream Family Vacation
Italy | Jun 27 - Jul 4, 2025

Michelle
Michelle P.
Tuckahoe, VA | Reviewed on Jul 07, 2025
The Gems of the Amalfi Coast and Eternal Rome vacation was my family's favorite and most memorable trip we've taken together. I usually plan our family vacations, but I was less confident about planning an international trip that would require either renting a car or scheduling multiple transfers during the trip. I decided to contact kimkim. I was so fortunate to have been connected with Chris. He listened to what I wanted, made adjustments along the way, and created a dream vacation for... Read more

The Gems of the Amalfi Coast and Eternal Rome vacation was my family's favorite and most memorable trip we've taken together. I usually plan our family vacations, but I was less confident about planning an international trip that would require either renting a car or scheduling multiple transfers during the trip. I decided to contact kimkim. I was so fortunate to have been connected with Chris. He listened to what I wanted, made adjustments along the way, and created a dream vacation for my family. He even arranged transportation for my oldest child to join the rest of the family on the second day, which was when she completed a summer term abroad. In addition to Chris, Maria was our local contact. She was always just a text away to answer questions and to provide us with drivers' contact information and pickup times. Having our activities and transportation taken care of allowed us to have a more relaxing and enjoyable vacation. The accommodations were another excellent aspect of our vacation. The Charme Spagna Boutique Hotel in Rome was a little gem! The room was comfortable and quiet, breakfast was excellent, and the staff were so kind and accommodating. In Sorrento, we enjoyed Hotel Leone with its lovely pool and patio, delicious breakfast, quiet but convenient location, and friendly staff. When we ended our trip with another stay in Rome, we found the accommodations at The Republic to be outstanding. Again, the rooms were comfortable and spacious, the staff accommodating, and the breakfast very enjoyable. The activities were where we truly made our memories, and Chris selected the perfect ones for our family. My family of five had so much fun at our Mediterranean cooking class at Villa Pane (even my 17-year-old son enjoyed it). Luca took us on an amazing tour of the Amalfi Coast, sharing many stories about local history and landmarks. We were so grateful that he was driving on the narrow and busy road! Paola was the most entertaining and engaging tour guide on our visit to Capri and Anacapri. She really took care of our group and made sure we had the best experience. Our private tour of Pompeii was fascinating. Our guide there was extremely interesting and informative, as was our guide at the Sistine Chapel and the Vatican Museum. We were impressed with and appreciative of the knowledge all of our guides shared with us. We were also grateful not to be part of a large tour group. The most people we were grouped with were another family of five. Another great thing about our vacation was that not every moment was planned. We had free time to explore Rome and Sorrento, visiting places that we chose along the way, including the beach in Sorrento and various historical sites and museums in Rome. We made the most of our time in Italy without stress, thanks to Chris, Maria, and the kimkim team. Now that we're home, we can't stop looking at our photos and dreaming of our next trip to Italy.

Hotel Reviews
Charme Spagna Boutique Hotel
Rome

The Charme Spagna Boutique Hotel in Rome was a little gem! The room was comfortable and quiet, breakfast was excellent, and the staff were so kind and accommodating. My family arrived very early in the morning in Rome. Although our room wasn't ready, the staff kept our luggage while we explored. They were able to open the room to us earlier than expected, which was nice since we were jetlagged. Of all the hotels we stayed in, my children enjoyed the breakfast and snacks here the most. Our room even opened to a lovely patio, where we enjoyed our meal. The hotel is also in convenient walking distance to Trevi Fountain and the Spanish Steps.

Authenticity & Character
Location
Convenient to Trevi Fountain, the Spanish Steps, and the Capuchin Crypt.
Staff
The front desk staff were extremely kind and accommodating. They kept our luggage before we could get into our rooms and after we checked out, before our train out of Rome.
Cleanliness & Comfort
The bed and shower were fantastic!
Hotel Leone
Sorrento

We enjoyed Hotel Leone with its lovely pool and patio, delicious breakfast, quiet but convenient location, and friendly staff. Our family of five had two rooms, which were conveniently assigned next to each other. Because it was so hot when we visited in July, we were glad to have the pool. We only wish it had stayed open past 7 PM.

Authenticity & Character
Location
It was nice and quiet outside of the main square of Sorrento, but it was easily walkable to all the restaurants and shops.
Staff
They were friendly, and the breakfast staff was especially attentive.
Cleanliness & Comfort
The housekeepers kept our rooms very nice. We also enjoyed having a balcony.
The Republic
Roma

We found the accommodations at The Republic to be outstanding. We were graciously welcomed at the front desk. Our family of five was assigned two spacious and comfortable rooms. We were even treated to a surprise bottle of Chianti when we arrived. Because it was so hot when we were visiting in July, we were happy to have a nice, luxurious shower in the room. Our family also enjoyed the breakfast with its variety of hot and cold foods, fruits, and beverages.

Authenticity & Character
From the treatment of the staff to the quality of the furnishings and comforts in the room, this hotel feels high-class.
Location
This hotel was convenient to the Rome Termini Station. We found the metro an easy way to travel across the city. We found some restaurants and shops within walking distance that had a more local/authentic vibe than some more centrally located ones.
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Jul 07, 2025
Dear Michelle, Thank you so much for the detailed review and description of your trip, and all your kind words and appreciation. I am humbled by your wonderful review, and Maria is grateful as well. I was very happy to help plan this memorable family experience for all of you, and that you enjoyed every aspect of it, transfers, tours, hotels, guides, free time, as well as the direct help from Maria and me when needed. I will be very happy to plan your next adventure again, either to Italy... Read more

Dear Michelle,

Thank you so much for the detailed review and description of your trip, and all your kind words and appreciation. I am humbled by your wonderful review, and Maria is grateful as well. I was very happy to help plan this memorable family experience for all of you, and that you enjoyed every aspect of it, transfers, tours, hotels, guides, free time, as well as the direct help from Maria and me when needed.

I will be very happy to plan your next adventure again, either to Italy or Greece. Until that time, I wish your family a wonderful rest of your summer and happy and safe travels!

Kind regards,
Chris

Once in a Lifetime Trip
Italy | Jun 22 - Jul 5, 2025

Paul & Mary Ann
Paul & Mary Ann S.
Nicetown-Tioga, PA | Reviewed on Jul 06, 2025
Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make... Read more

Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make some dinner reservations away from tourists and they were all great restaurants reserved! The suggestion of the private boat tour out to Capri was worth the entire trip - it was fabulous! My daughter and granddaughters called her throughout the trip to locate the tour guides or see verify the plans for the day and she was always available to us. In fact, there were times when I called from the states and it was late at night, when she was homes with her kids but still answered the phone and handled all my questions. She and her team were the greatest! I would never do an Italy tour without them!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025
Hi Paul, it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you... Read more

Hi Paul,

it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you would say, just enjoy the madness.

So thank you once again for trusting me completely with your special holiday and I wish you all the best, you have a great family and I feel honoured to have had you as my guests.

My best wished to Mary Ann, take care Paul and GRAZIE!

Melanie

What an amazing trip! Martina worked closely ...
Italy | Jun 14 - Jul 1, 2025

Susan
Susan B.
Houston, TX | Reviewed on Jul 03, 2025
What an amazing trip! Martina worked closely with me to plan our trip to Italy, from Rome to Santa Margherita, to Cinque Terre, to our villa, and ending in Florence. She gave great ideas and scheduled wonderful drivers like Ileana and Simone to get us from the train station to our hotels. When our train cancelled in Pisa, Lorenzo at KimKim made sure we got picked up and got us to our hotel in Santa Margherita. We had the most amazing tour guide, Elisabetta, in Santa Margherita take us on a... Read more

What an amazing trip! Martina worked closely with me to plan our trip to Italy, from Rome to Santa Margherita, to Cinque Terre, to our villa, and ending in Florence. She gave great ideas and scheduled wonderful drivers like Ileana and Simone to get us from the train station to our hotels. When our train cancelled in Pisa, Lorenzo at KimKim made sure we got picked up and got us to our hotel in Santa Margherita. We had the most amazing tour guide, Elisabetta, in Santa Margherita take us on a beautiful walk to Portofino. And Martina's suggestion of an evening trip to Camogli was spot on. We loved watching the sunset there. Our boat tour in Cinque Terre was fabulous with Fish and Chill and the list goes on and on. Everything was thoughtfully planned and well executed. I will use KimKim again for sure.

Local specialist: Martina Venturi

Summer fun in Italy was fantastic
Italy | Jun 22 - Jul 2, 2025

M
Michael E.
Ashburn, VA | Reviewed on Jul 02, 2025
We had a wonderful experience with Kimkim and Travel12. Tasos was exceptional and insured all details for the trip were meticulously planned. Everything was run professionally and couldn’t have been smoother. Valentina was the best way to start on the golf cart tour of Rome. She is terrific. The colosseum and forum tour with Giuseppe was great with a ton of information. Every driver we had took great care of us all around Italy. The highlight of the trip was a tour of Cinque Terre with... Read more

We had a wonderful experience with Kimkim and Travel12. Tasos was exceptional and insured all details for the trip were meticulously planned. Everything was run professionally and couldn’t have been smoother. Valentina was the best way to start on the golf cart tour of Rome. She is terrific. The colosseum and forum tour with Giuseppe was great with a ton of information. Every driver we had took great care of us all around Italy. The highlight of the trip was a tour of Cinque Terre with Elisabetta, the best guide we’ve experienced! It was entertaining watching the glass blowing in Murano and the tour of Venice and St. Marks with Nico was a perfect ending to our trip. Would certainly recommend each of these excursions and the overall experience. Thanks

Hotel Reviews
Hotel Palazzo Guadagni
Florence
Authenticity & Character
Busy terrace lounge at night
Location
Noisy square. Close walk to the ponto vecchio though
Staff
Friendly staff
Cleanliness & Comfort
Hotel Palazzo Vannoni
Levanto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Olimpia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tasos Mylonas

Amazing experience in Italy!
Italy | Jun 18 - Jun 29, 2025

Mary
Mary N.
Atlanta, GA | Reviewed on Jun 30, 2025
We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days! Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to... Read more

We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days!

Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to respond and problem-solve. We plan to use Kim Kim again in the future for our travel plans!

Hotel Review
Hotel Corallo
Sorrento

The views at this hotel were absolutely breathtaking! The staff was so warm and hospitable! They went out of their way to ensure we had a great experience. The lobby, rooms and breakfast were all wonderful and we hope to visit again if we are ever in Sorrento in the future!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Jul 01, 2025

Thank you so much! I’m so happy to hear you had an amazing time in Italy. It was a pleasure helping you plan your trip, and I’m thrilled you enjoyed the guides and experiences. Can’t wait to help you with your next adventure to Italy, which is always waiting!

La Dolce Vita!
Italy | Jun 19 - Jun 29, 2025

Diana
Diana K.
Bayonne, NJ | Reviewed on Jun 30, 2025
We had a fantastic 10 day family adventure to Southern Italy! Bea matched our request for experiential travel, great food and learning opportunities for our school-age kiddos, giving us a great blend of seaside, countryside and labyrinth cities. We particularly loved the food tour with Luca in Sorrento, the views and lemons treats on our hike with Lisa, and the kindess extended by Claudio and chefs as we made some delicious meals and desserts. Highlights for the adults included the great... Read more

We had a fantastic 10 day family adventure to Southern Italy! Bea matched our request for experiential travel, great food and learning opportunities for our school-age kiddos, giving us a great blend of seaside, countryside and labyrinth cities. We particularly loved the food tour with Luca in Sorrento, the views and lemons treats on our hike with Lisa, and the kindess extended by Claudio and chefs as we made some delicious meals and desserts. Highlights for the adults included the great restaurant recommendations, the kids loves Pompeii, and we all enjoyed a day on the boat to enjoy the Amalfi Coast. It truly was a magical, pasta-filled vacation.

Hotel Reviews
Magi House Relais
Sorrento

Fantastic location in the historic center and near the park overlooking the bay, kind and helpful staff. Room was a bit cramped/lacking privacy with 2 kids. Great spot to explore and get lost in the streets - and the room was quiet in spite of the action outside.

Location
Cleanliness & Comfort
Beds were hard for us; set up was cramped for a family of 4.
Quarry Resort
Matera

Clean, spacious, unique. Wonderful views from the terrace--also a delicious restaurant!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Masseria Cappuccini
Ostuni

Peaceful and intimate boutique. Great for lounging by the pool. Great location from which to explore the Itria valley and visit the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
E-Bike Tour, Olive Oil Tasting & Picnic Experience: Dune Costiere Natural Park
E-Bike Tour, Olive Oil Tasting & Picnic Experience: Dune Costiere Natural Park
Italy

Great ride for a family - smooth roads, easy pace, with multiple stops to learn about the history and olive groves we rode through.

Sorrento Historic Tour & Food Stroll
Sorrento Historic Tour & Food Stroll
Italy

Come hungry! Our guide was charming, fun to speak with and learn from. So happy we booked this around dinner - a beautiful time to explore the city and seaside restaurants on an otherwise hot day. Very accommodating for our crew's mixed dietary needs (allergies, some vegetarian).

Local specialist: Beatriz De Pablo Rocha

Italy 2025
Italy | Jun 10 - Jun 25, 2025

Jim
Jim R.
Denver, CO | Reviewed on Jun 29, 2025
The accommodations were in very nice locations and the size of the rooms excellent. Having free access to laundry machines in Rome was a nice addition since this was the midpoint of our trip. While the day was very hot, the Tuscany bike trip was great. Peter was excellent in making sure we were safe and hydrated. Having restaurants right outside our door in all locations, especially Venice was a real treat after a long day. Our Grandson was traveling with us and Anita was attentive and... Read more

The accommodations were in very nice locations and the size of the rooms excellent. Having free access to laundry machines in Rome was a nice addition since this was the midpoint of our trip. While the day was very hot, the Tuscany bike trip was great. Peter was excellent in making sure we were safe and hydrated. Having restaurants right outside our door in all locations, especially Venice was a real treat after a long day. Our Grandson was traveling with us and Anita was attentive and easy to work with in planning special activities for him. We really liked the travel app and wished our France portion had the same access. This is the second time we have used Kim Kim and will always keep them in mind as we plan more adventures.

Hotel Reviews
Hotel Carnival Palace
Venice

Great quiet location with restaurants and water taxi stands close by. Friendly staff and a more than adequate breakfast.

Authenticity & Character
location and staff
Location
Quite residential area right on a canal
Staff
Accommodating and friendly
Cleanliness & Comfort
nothing to add
Aparthotel Trianon Borgo Pio

nice location, small apartment with free access to laundry machines. Bathroom was a little small but workable

Activity Reviews
Guided Visit of Venice: St. Mark’s Basilica with Terrace Access & Doge’s Palace
Guided Visit of Venice: St. Mark’s Basilica with Terrace Access & Doge’s Palace
Venice

We did this on the day we arrived. The guide was very knowledgeable

Family Workshop: Decor Your Own Venetian Mask
Family Workshop: Decor Your Own Venetian Mask
Venice

Great activity that both the grandparents and the grandson enjoyed. The masks made it all the way home.

Enchanting Florence Biking Adventure
Enchanting Florence Biking Adventure
Florence

It was a very hot day but Peter made sure we were safe and well hydrated. See the country side on a bike was special.

Guides, Drivers and Staff
Pasta Making Class with Gelato
Pasta Making Class with Gelato
Italy

Great fun time. The chef was great and enjoying the food you had just prepared was a treat.

Guided Visit: Vatican Museums & Sistine Chapel
Guided Visit: Vatican Museums & Sistine Chapel
Italy

Our guide was extremely knowledgeable but provided too much information for our grandson.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jul 01, 2025

Hello Carole and Jim, thank you so much for your review! My Team and I are glad to hear that you enjoyed your trip and our local guides. It was a pleasure to personalize everything to match your travel schedule and preferences. We’d love to help you plan future adventures to Spain, Portugal, Italy, or Morocco! All the best from Espiritu Travel Team!

We just returned from our 13-day family adventure to Italy with six different stops and it was outstanding. Kimkim and Melanie in Italy are the best.
Italy | Jun 17 - Jun 28, 2025

Janine
Janine Z.
San Carlos, CA | Reviewed on Jun 29, 2025
We just returned from our 13-day adventure to Italy that we coordinated via our local specialist Melanie. It was superb. This was our second kimkim trip (the first was to the Galapagos) and I can't imagine planning a trip any other way. It is such a treat to have someone knowledgeable and thoughtful like Melanie to talk through the itinerary, make adjustments, handle all the hotel reservations and transfers and activities and guides and then to be able to focus on enjoying each stop. And when... Read more

We just returned from our 13-day adventure to Italy that we coordinated via our local specialist Melanie. It was superb. This was our second kimkim trip (the first was to the Galapagos) and I can't imagine planning a trip any other way. It is such a treat to have someone knowledgeable and thoughtful like Melanie to talk through the itinerary, make adjustments, handle all the hotel reservations and transfers and activities and guides and then to be able to focus on enjoying each stop. And when small things occur, to have someone just a WhatsApp text away, who responds immediately with support and guidance. Giovanna's texts each evening with the next-day plans were terrific. So much more to say about their attention to detail, etc. But basically the headline is don't hesitate to book an Italy trip through kimkim and Melanie.

Hotel Reviews
Hotel Gardena Venezia
Venice

Lobby is a bit underwhelming with torn couch upon entry and ugly old furniture to the side. But rooms are clean and comfortable and the courtyard for breakfast is lovely.

Location
Staff
Woman at front desk was a bit intense. Not a warm welcome but we worked it out.
Cleanliness & Comfort
C-hotels Club
Firenze

Adequate hotel.

Central Wellness Hotel Sorrento
Sorrento

Two-room family room was new and fresh and great. Pool was nice. A bit of noisy tree-cutting or something adjacent during our stay but probably not a long-term issue. Would recommend.

Authenticity & Character
Location
It's far from the action which is a plus and a minus depending on your preference.
Staff
Cleanliness & Comfort
new rooms.
Relais Le Clarisse Rome
Rome

This hotel was wonderful except for one person at checkin. GREAT location. Love Trastevere. Loved the courtyard. The rooms had enormous charm. Having to use phones to get in rooms was not awesome.

Authenticity & Character
Stunning converted convent or something.
Location
Trastevere!
Staff
All good except one guy who was working when we arrived.
Cleanliness & Comfort
very clean and quiet.
Activity Reviews
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Our guide here was very friendly. We loved seeing the David and some of the other art. But again, as was typical for some of the guides, it was like she was reciting a memorized script and could not adapt to younger kids or husband who was just not that interested in all the detail.

Small group Uffizi smart tour
Small group Uffizi smart tour
Florence

Our guide arrived harried. She had just completed another tour. This was somewhat typical for some of the guides. Too overworked in the summer. Still, we learned a lot.

Venice Walking Tour with St. Marks Basilica and Gondola Ride
Venice Walking Tour with St. Marks Basilica and Gondola Ride
Italy

We liked Giovanni a lot. We did not go into St. Marks because of long line and heat. But enjoyed the explanation of the square, etc.

Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

Outstanding. Friendliest boat crew. A great day but be prepared for crowds in Positano and Amalfi. Loved swimming off the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Pompeii is amazing. But our tour guide Daniel was extremely gruff. Too overworked like some of the others. He did not like to be interrupted with questions. Nevertheless, enjoyed.

Golf Cart Tour Experience & Jewish Quarter with Colosseum Tour
Golf Cart Tour Experience & Jewish Quarter with Colosseum Tour
Rome

Both great. Our favorite guide of the tour was Santos for our golf cart tour. Didn't see much of the Jewish Quarter but got a feel for Trastevere and Rome in general. Colosseum was a delight to see. And we asked the guide to take us to the Arch of Titus as well, which I had wanted to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 30, 2025
Hi Janine,
thank you so much for leaving your review! Of course thanks to whatsapp we were in touch daily.
I'm sorry about the guides and if they seemed overworked, as you can imagine the summer, the heat, the crowds (especially this year with the Jubilee) is really taking a toll on them, but in no way is this an excuse, so thank you for acknowledging that and understanding. I'm pleased you enjoyed the Hotels, Le Clarisse is definitely a favourite of ours too, being in such a large busy... Read more

Hi Janine,
thank you so much for leaving your review! Of course thanks to whatsapp we were in touch daily.

I'm sorry about the guides and if they seemed overworked, as you can imagine the summer, the heat, the crowds (especially this year with the Jubilee) is really taking a toll on them, but in no way is this an excuse, so thank you for acknowledging that and understanding.

I'm pleased you enjoyed the Hotels, Le Clarisse is definitely a favourite of ours too, being in such a large busy city and then enjoying the calmness and charm, really helps recharge!

The Central Wellness was picked because it's not right in the center but not too far away, being in the center of Sorrento, especially when on such a busy schedule and with kids, can really take it's toll as young tourists are often in the streets until 3am (I'm sure they think it's Ibiza) so being a little tucked away, really helps on the sleep factor!

I know Isernia was a success too, of which me and Givoanna are so happy about, fate after all!

I tried to add the hotel in Ischia for you but as it's not yet in the kimkim's DB we didn't make it in time for the review, but I know how much you liked that too.

Thanks again Janine and your family for booking with me, I'm so happy you all enjoyed your holiday and we all look forward to your next trip to Italia!

Melanie, Giovanna and the rest of the team at ItalyCharme and Kimkim!

Hi Most memorable was pasta making class in ...
Italy | Jun 15 - Jun 22, 2025

Priscilla
Priscilla E.
Boston, MA | Reviewed on Jun 28, 2025
Hi
Most memorable was pasta making class in Jewish Ghetto Both food guide and chef at restaurant both amazing, and funny . And food
was delicious
Golf cart tour was excellent
Art tour was a little disappointing- difficult to
understand But getting to see “The David”
so special.
Food and wine tour Tour guide was great
but very limited time spent Didn’t go to
Travesty area at all . I would have enjoyed a
Florence steak.
Train ride from Rome to Florence seat where very tight....
Read more

Hi
Most memorable was pasta making class in Jewish Ghetto Both food guide and chef at restaurant both amazing, and funny . And food
was delicious
Golf cart tour was excellent
Art tour was a little disappointing- difficult to
understand But getting to see “The David”
so special.
Food and wine tour Tour guide was great
but very limited time spent Didn’t go to
Travesty area at all . I would have enjoyed a
Florence steak.
Train ride from Rome to Florence seat where very tight. I asked for upgrade but advised too
late and was never offered a choice.
But appreciated private ride to Villa
from Florence.
Giorgia was very helpful to work with.
I would definitely recommend Kimkim for anyone planning a trip to Italy
Priscilla

Hotel Reviews
Kolbe Hotel Rome
Rome

Beautiful hotel . Off the beaten path But wonderful hotel to retreat too

Authenticity & Character
Staff
Location
Quiet
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Very convenient hotel in center of Florence Very clean, wonderful staff

Authenticity & Character
Location
Lovation
Staff
Cleanliness & Comfort
Activity Reviews
La Dolce Vita: Private Golf Cart in Rome
La Dolce Vita: Private Golf Cart in Rome
Rome

Guide was excellent We enjoyed an over view of city

Quality of Experience
Italy is such a beautiful country
Guides, Drivers and Staff
Friendly Shared their love kkk
Transport
Private Florence Food & Wine Tour: Tuscan Experience
Private Florence Food & Wine Tour: Tuscan Experience
Florence

Not as much food as I expected

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
H
Private Cooking Class at a Local Home
Private Cooking Class at a Local Home
Rome

This was the best !!!!! So memorable

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre

Good guides. Lack of predictability - details.
Italy | Jun 23 - Jun 27, 2025

Jon
Jon M.
Dallas, TX | Reviewed on Jun 28, 2025
The guides are all very good. A concern was the lack of predictability because of lack of detail given.
Here’s some comments I made during the trip:
Capri, Pretty good. Wish I had more info about the boat. Very choppy after heavy breakfast and sore back but made it through. Got in a swim and spent an hour on Capri which was too touristy for me. Expensive and crowded. Paolo was a great guy but we had no idea it would be a small boat with just the two of us. Had a rough time doing... Read more

The guides are all very good. A concern was the lack of predictability because of lack of detail given.
Here’s some comments I made during the trip:

Capri, Pretty good. Wish I had more info about the boat. Very choppy after heavy breakfast and sore back but made it through. Got in a swim and spent an hour on Capri which was too touristy for me. Expensive and crowded. Paolo was a great guy but we had no idea it would be a small boat with just the two of us.

Had a rough time doing the blue grotto. Very rude guide, and very short time, tons of boats inside and difficult maneuvering. Would not recommend.

Pompeii was great. Antonio was a good driver but had a problem with the Pompeii guide at the end because she wouldn’t take a credit card, I didn’t have euros yet so got ripped off at the ATM. Then needed change and nobody would accommodate.

Finished our Amalfi coast tour. I must say it was unusual but interesting. We had two guides Aldo (driver) and Angelo (guide). We were in a van for 6.
Fun trip. For reference it would have been nice if he had beverages. Same with Antonio on drive from Naples. Black car service right? Paolo boat had soda, water and even Prosecco. It having to buy our own water on drives would have been nice.

Hotel Review
Hotel Continental
Sorrento

Very little fish on the breakfast buffet. This is a seafood town. Skip the balcony and save the money. Bed was a little hard, pillows were a little too soft, room was small. Balcony was very small. Only apps available on the TV were Netflix and YouTube.

Authenticity & Character
Decor
Location
Close to Taso Square.
Staff
Friendly, kind, and helpful.
Cleanliness & Comfort
Bathroom.
Activity Reviews
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Everything was great. Aldo was a great driver. Angela was very animated and did a lot of singing as well as good information.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Capri Boat Tour and Blue Grotto
Private Capri Boat Tour and Blue Grotto
Italy

KimKim did not give us any information about the boat, which was small and extremely choppy and hard to endure. Blue grotto was a complete rip off not worth the experience. Do not recommend. Long waits unless you tip on top of the very expensive price Three minute experience and very crowded.

Quality of Experience
Different boat.
Guides, Drivers and Staff
Good service.
Private Transfer from Naples to Sorrento with Pompeii en route
Private Transfer from Naples to Sorrento with Pompeii en route
Italy

Pompeii was great. Antonio was a good driver but had a problem with the guide at the end. Because she wouldn’t take a credit card, I didn’t have euros yet so got ripped off at the ATM. Then needed change and nobody would accommodate. Suggest offer a connection to a guide that takes credit for future clients.

Quality of Experience
Guides, Drivers and Staff
God was not preplanned. Would only take cash, which is a major problem.
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jul 03, 2025
Hi Jon, Thank you so much for taking the time to share such thoughtful and detailed feedback. I'm truly glad to hear that you had a positive experience with our guides and drivers — it means a lot to know they lived up to your expectations. Regarding the Capri boat tour, I’m sorry to hear the experience didn’t fully meet your expectations. The tour was designed to be a private experience, with a dedicated skipper and a traditional gozzo boat, a hallmark of the Sorrento coast. We had... Read more

Hi Jon,

Thank you so much for taking the time to share such thoughtful and detailed feedback. I'm truly glad to hear that you had a positive experience with our guides and drivers — it means a lot to know they lived up to your expectations.

Regarding the Capri boat tour, I’m sorry to hear the experience didn’t fully meet your expectations. The tour was designed to be a private experience, with a dedicated skipper and a traditional gozzo boat, a hallmark of the Sorrento coast. We had included photos and details of the boat in advance, but I understand that once on board, it may have felt smaller than anticipated. Your feedback about the Blue Grotto is especially helpful. Due to its popularity, the visit can feel rushed and the wait times unpredictable, which is why we always offer it as an optional experience. We appreciate your honest comments and will ensure that we clarify expectations even further for future travelers.

For Pompeii, I completely understand the frustration. We always recommend that travelers carry some cash for situations just like this, especially in historic sites where card payments can be unreliable. Had we known about the issue at the time, our 24/7 customer support team would have been happy to assist with a quick bank transfer to the guide to avoid ATM fees. I'm very glad, however, that you enjoyed the site and found the guide experience worthwhile.

As for your Amalfi Coast tour, thank you for noting the suggestion regarding beverages. Typically, our private drivers do provide complimentary cold water, and I’m sorry if that wasn’t available for you on all occasions — we’ll make sure to follow up with our team to ensure consistency. The boat tour you had included soft drinks and prosecco as noted, but alcoholic beverages and additional services are generally reserved for more premium cruise options. Still, your comfort and expectations are incredibly important to us, and we’ll be sure to communicate this more clearly going forward.

Regarding your stay in Sorrento, we’re grateful for your comments — from room preferences to breakfast offerings. Every small insight helps us better guide future guests and recommend the properties best suited to their needs.

It’s worth noting that the hotel you stayed at is a high-end property, renowned for its privileged location directly overlooking the sea. That said, the unique geography of the Amalfi Coast plays a significant role in shaping the accommodations available. These are small villages perched dramatically on cliffs above the water, which means space is often at a premium. Rooms can sometimes feel smaller or more compact compared to hotels in other parts of Italy — but in return, guests find themselves immersed in one of the most scenic and extraordinary settings in the country. It's truly a case where the location becomes part of the experience itself.

In all, I’m glad to know that, despite a few bumps along the way, your trip offered memorable experiences and that our team of guides and drivers helped bring Italy to life for you. Your feedback is invaluable, and we will certainly use it to improve every aspect of the journeys we design.

Wishing you many more wonderful travels ahead, and we’d be honoured to welcome you again for a future adventure!

Warm regards,
Jessica

This is my first experience using Kim Kim. I ...
Italy | Jun 21 - Jun 25, 2025

J
Justin S.
Los Angeles, CA | Reviewed on Jun 26, 2025
This is my first experience using Kim Kim. I have to say this is by far has been one of the best vacation experiences I have had. Our travel consultant, Irene. Was truly amazing. She went out of her way to make sure we had everything for the trip we needed and experienced the best of Rome that we could in our short period of time. She had to work with a timeframe that was around a preplanned cruise. In addition she had to work with dietary restrictions my wife had due to celiac disease. This... Read more

This is my first experience using Kim Kim. I have to say this is by far has been one of the best vacation experiences I have had. Our travel consultant, Irene. Was truly amazing. She went out of her way to make sure we had everything for the trip we needed and experienced the best of Rome that we could in our short period of time. She had to work with a timeframe that was around a preplanned cruise. In addition she had to work with dietary restrictions my wife had due to celiac disease. This made activities, particularly eating in Rome, somewhat of a difficult problem however she handled this with amazing care and success. Everything went so smooth and we experienced all the highlights of Rome. I cannot wait to use Irene or Kim Kim again! I also can not thank Irene enough!! I would highly recommend for any of your vacation needs. I will definitely be using them in the future.
Dr Justin Sherfey.

Hotel Review
Eitch Borromini Palazzo Pamphilj
Rome

This hotel was in the central part of the city next to an amazing plaza. This made walking to everything very easy. Though he’ll tell itself was full of good amenities, including a rooftop bar. Felt very safe at this hotel as well. Would highly recommend.

Location
Pop
Staff
Cleanliness & Comfort
Local specialist: Irene Lappa

Melanie was fantastic, a dream to work with. ...
Italy | Jun 3 - Jun 18, 2025

Heather
Heather M.
Lakeside, CA | Reviewed on Jun 26, 2025
Melanie was fantastic, a dream to work with. I am looking forward to planning a trip with her again. As with any normal trip, there were some bumps and bruises with a couple of the excursions, due to the tour/guide themselves, not Melanie or KimKim, but overall it was a phenomenal trip and we had a truly fantastic time. I can't thank Melanie enough. Read more

Melanie was fantastic, a dream to work with. I am looking forward to planning a trip with her again. As with any normal trip, there were some bumps and bruises with a couple of the excursions, due to the tour/guide themselves, not Melanie or KimKim, but overall it was a phenomenal trip and we had a truly fantastic time. I can't thank Melanie enough.

Hotel Reviews
Central Wellness Hotel Sorrento
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Residenza Fiorentina
Firenze
Authenticity & Character
Location
Across the street from the train station so the front view is not beautiful, but the location in terms of getting everywhere is pretty fantastic.
Staff
Cleanliness & Comfort
Issue with the AC not working in one of the rooms due to construction.
Hotel Gardena Venezia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doria Palace Boutique Hotel
Rome
Authenticity & Character
Location
Staff
They were truly wonderful, friendly, and helpful. Took great care of us!
Cleanliness & Comfort
If you like AC control you need to tell the front desk. A lot of stairs, only one person can fit in the elevator.
Activity Reviews
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Pompeii Walking Tour with driver half day
Private Pompeii Walking Tour with driver half day
Italy
Quality of Experience
Guides, Drivers and Staff
Andrew was fantastic!
Transport
Boat tour: Fishing and lunch on board
Boat tour: Fishing and lunch on board
Sorrento

Angela and Luigi are a truly beautiful people, we had the best day with them. They customized the experience for us, interacted with us, cooked amazing food for us, we all felt like old friends when we left them at the end of the day. It was an extraordinary experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence
Walking tour to discover the local artisans workshop experience
Walking tour to discover the local artisans workshop experience
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Florence cooking class and market tour - private tour
Florence cooking class and market tour - private tour
Florence

One of our favorite parts of the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Venice Walking and Gondola Tour
Private Venice Walking and Gondola Tour
Venice

Giovanni was fantastic!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Food Tour
Rome Food Tour
Rome
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Historical Rome walking tour and Colosseum guided Tour
Historical Rome walking tour and Colosseum guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 27, 2025
Hi Heather,
thank you so much for taking the time to leave your lovely review.
Helping you plan your family trip was fun from the first email, it felt like we were always on the same track and we definitely worked on this together. I'm so pleased it worked out and you all had a fantastic holiday!
Regarding the Florence artisan tour our guide informed us that there weren't any real artisans open during the tour and instead of going to the ''fake ones'' which are just tourist traps, she...
Read more

Hi Heather,
thank you so much for taking the time to leave your lovely review.
Helping you plan your family trip was fun from the first email, it felt like we were always on the same track and we definitely worked on this together. I'm so pleased it worked out and you all had a fantastic holiday!
Regarding the Florence artisan tour our guide informed us that there weren't any real artisans open during the tour and instead of going to the ''fake ones'' which are just tourist traps, she prefered to go to a pottery artisan as at least he was a genuine local artisan. Again, I'm sorry this wasn't the tour you expected and next time we will just stick to the local activities; I'm sure Angela and Luigi would love to have you all back!

I can't wait to plan your next trip to Italy Heather and thanks again for booking this trip with me.

A presto,
Melanie

Our 50th Wedding Anniversary Italy road trip. KimKim has certainly exceeded our expectation...
Italy | Jun 11 - Jun 25, 2025

Jeff
Jeff W.
Los Angeles, CA | Reviewed on Jun 26, 2025
KimKim has certainly exceeded our expectations! Eirini had a tough job because we came to her after we had picked dates, bought flights and booked a rental car. We had a rough outline of what we wanted and she filled in all the blanks. The tours she booked were all awesome and the accommodations were perfect. I really appreciated the daily reminders that Annalisa provided once we were in Italy. All arrangements with both guides, hotels, and transportation were seamless and thoughtfully... Read more

KimKim has certainly exceeded our expectations! Eirini had a tough job because we came to her after we had picked dates, bought flights and booked a rental car. We had a rough outline of what we wanted and she filled in all the blanks.

The tours she booked were all awesome and the accommodations were perfect. I really appreciated the daily reminders that Annalisa provided once we were in Italy. All arrangements with both guides, hotels, and transportation were seamless and thoughtfully selected. Can’t say enough good things about your service. You made our dream vacation a reality!! WELL DONE!

Hotel Review
Charming Bellagio Boutique Hotel 
Bellagio

Charming says it all. Not just the accommodation and location but the sweet lady who checked us in. We were unable to stay for our included breakfast so she made us some lunches to take with us. So thoughtful!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Jun 26, 2025

Dear Jeff, Thank you so much for your kind words! It truly means a lot to hear that the trip exceeded your expectations. It was a real pleasure working with you and creating this special trip, and I’m so glad we were able to fill in the blanks and include all the places you wanted to see. I’m also happy to hear you enjoyed the tours, the accommodations, and the support from Annalisa while in Italy.
Should you ever wish to return to Italy, we’ll be thrilled to welcome you back!

Arrivederci from the whole Storywalking team!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.