Kimkim Trip Reviews for Italy
Fantastico!
Italy
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Mar 11 - Mar 18, 2023

This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were... read more

Dear Hikaru and family!
Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels.
On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my... read more
This trip overall was definitely one of the best
Italy
|
Oct 22 - Nov 1, 2022

This trip overall was definitely one of the best trips I've ever had. Europe was a whole vibe.
Pros:
Got to visit a lot of locations in a short amount of time. the activities Harris planned were good. I wished he had also included the museum in Florence as well. but the activities in Athens, and Santorini where really enjoyable. I loved it. Harris was also very responsive to my requests during the trip and made changes to the hotel when I wasn't happy. the activities in Greece were the... read more

Dear Jacqueline,
Thank you very much for your kind words and for taking time to write this review! Me and the rest of the team are very happy that you enjoyed your trip and had great time in our country. Also I would like to thank you for your honest feedback as it is very helpful for me and my team to get better and better day by day. Of course I will be more than happy to organize your next trip either to Italy or Greece.
I wish you safe travels!
Best regards,
Harris
Review of Four days in Naples Feb 6 - Feb 9, ...
Italy
|
Feb 6 - Feb 9, 2023
Review of Four days in Naples Feb 6 - Feb 9, 2023
Feb 6, 2023: Arrival at our hotel Rinucci Relais
Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport.
At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then
our host explained the breakfast service and showed us around our room.
Our accomodations were much more than the average... read more

Dear Linda, thank you so much for sharing your detailed review!
We are very happy to know that everything went as smooth as planned and you enjoyed traveling with us.
I wish you and your husband all the best!
We had a wonderful, memorable trip to Sicily
Italy
|
Jan 23 - Feb 3, 2023

All of our guides were wonderful. We were impressed with how knowledgeable all the guides were. Marilu told us so much about the history of Sicily and took us on an interesting and varied walk around the old town of Palermo. And then met us again the next day to explain the incredible cathedral of Montreale. Claudio took us through the Valley of the Temples and explained each temple and the history of the Greeks and Romans in Agrigento. In Catania, Margherita was delayed due to unforeseen... read more

Dear James,
Thank you so much for taking the time to write this detailed review!
We put customer experience and satisfaction as our priority, and we're thrilled to know that everything went great and you enjoyed all the tours we planned for you and your wife.
I wish you and Cecelia all the best :)
Ciao!
2022 Honeymoon in Italy!
Italy
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Sep 27 - Oct 11, 2022

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them... read more

Hi Dmitry!
Thank you for all your words. This is the best part of my job <3
A big hug :)
Cecilia
A well planned and thoroughly enjoyable trip to Italy
Italy
|
Oct 17 - Oct 25, 2022
This review is long overdue for our 10 day trip to Italy in October 2022. We had never used kimkim before, nor do we typically use travel agents , but we decided to give it a try and we are so glad we did! Our trip covered Tuscany and Cinque Terre, and we flew in and out of Rome. Maria Grazia was a delight to work with. She came up with an organized itinerary, and was receptive and accommodating to my modifications. She revised it three times, and we also had a zoom call during the planning... read more

Dear Andrea,
We always enjoy hearing what our customers have to say and I'd like to thank you for your kind words. We really appreciate you taking the time out to share your experience with us.
We work hard to meet expectations like yours, and we’re happy to know that we hit the mark!
I wish you and your family all the best.
Warm regards,
Maria Grazia
Trip of a Lifetime
Italy
|
Dec 22 - Dec 30, 2022
We are so glad we made our trip arrangements through kimkim! While we had some ideas about where to go and what to do while in Italy, we had no idea where to begin. Chiara from Storywalker filled in all the details - and it worked out beautifully! The hotels were lovely, the drivers who got us to and from our planes, trains and hotels were always courteous and on time and the tours could not have been better. (Many thanks to Luciana who guided us through the Vatican, Suzanna through the... read more

Dear Lauren, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Rome, Assisi and Florence! Thank you again and Arrivederci!
Using Kimkim to plan my honeymoon was so easy...
Italy
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Dec 20 - Dec 29, 2022
Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.
To start my trip, my husband and I... read more
Kimkim is awesome! I have discovered a treasure- thanks to my world traveling son!
Italy
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Nov 27 - Dec 6, 2022

I personally had never used Kimkim, but my son Keith convinced me I need to and actually handled the majority of the online messaging for me.
Having said that, my personal interaction with the Kimkim travel professionals blew me away in a good way: SO accommodating, SO communicative, So knowledgeable! Wow.
My memory is legitimately poor after brain surgery in terms of remembering names, but I’m going to at least tell you what services I’m referencing. Our main guide there who met... read more

Thanks, Beth...
really sweet of you!
I am glad that you enjoyed Italy and you had a lovely time in my country.
Hope in the near future to help you again...
ciao vale
The attention to details that Alessandro prov...
Italy
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Nov 19 - Nov 28, 2022
The attention to details that Alessandro provided prior to the trip as well as each day of the actual trip was exceptional. read more
Wonderful trip to Milan.
Italy
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Nov 19 - Nov 23, 2022
We had a wonderful trip to Milan. We decided fairly last minute to take a trip and Sonia was able to arrange a great itinerary for us. We were only in Italy a few days, but were able to do and see a lot. Our flight was delayed arriving, but Barbara Fussotto met us at the airport and ensure our transport was waiting. She was there to answer questions throughout the trip and was a great help. Our tour of the city center with Ester Ghezzi was a highlight. It was informative and enjoyable... read more

Ciao Mary. Thanks for your helpful review.
We are glad you came home with great memories. It was a pleasure welcoming you to our beautiful country. Wish you all the best! Ciao
Excellent trip and would refer any one to Kim...
Italy
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Nov 19 - Nov 26, 2022
Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy! read more

Hi Larry & family,
Thank you so much for taking your time to write this review !
It was such a pleasure to design this tour for you and assist you during your trip to Italy.
Thank you!
Arrivederci!
Wonderful tour of Northern Italy
Italy
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Oct 9 - Oct 22, 2022
Elena planned a fantastic tour of northern Italy - Florence, Tuscany, Cinque Terre, Bologna, Venice - for me and my husband. Based on a couple of phone calls and messages, she tailored the trip, including all the great guided tours and activities, perfectly for our interests. She thought of every detail to make the trip go smoothly. And while we were in Italy, Elena was always available by WhatsApp for any questions or concerns.
read more
Sicily Amazed us!
Italy
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Oct 18 - Oct 26, 2022

Jessica was always ready to answer questions and work with us as we changed our original plan to the final one. The private tour guides arranged for us for each area were excellent. Especially notable for mosaics and artwork were;
1. The Duomo in Monreale
2. the Villa Romana Casale

Dear Susan, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Sicily! Thank you again and Arrivederci!
Sonia was great!
Italy
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Oct 15 - Oct 24, 2022

Sonia was really great!
She was warm, friendly and responded very quickly to all of our concerns. She also addressed all our inquiries very quickly and thoroughly. We were very happy to be matched with Sonia and had a great trip. I would hope everyone could be so lucky :)
Our request was for the chance to see as much of Sicily as possible within a 10 day period. Sonia came through with a plan that we loved. We began in Palermo, traveled to Agrigento and Romana del Casales and then on... read more

Ciao Celia. Grazie mille for your nice review.
I am glad you had a great time in Sicily and that you went back home with great memories.
In regards to your comments about Kimkim business model, we try to provide the best value for our clients' trips. We are unable to provide cost breakdowns simply because we are using confidential contracts with the suppliers vald if included in a package only. I am sorry if you felt uncertain with the price of the trip.
Wish you all the best! Ciao!
A magical trip is a well planned trip
Italy
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Jul 15 - Jul 26, 2022
Our family cannot say thank you enough to Tasos and the KimKim team. Tasos worked with us to create a vacation that exceeded all of our expectations. Tasos provided us with a detailed outline that we iterated together to match our specific ideas for our desired Italian vacation - exploring traditional foods, staying in a Tuscan Agriturismo, and experiencing Rome. Every city included at least one private tour for our family with guides who understood that if our kids are engaged, everyone... read more
Jessica, Chiara, and kimkim are the way to go if you are planning a trip to Italy
Italy
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Oct 20 - Oct 29, 2022

We can't say enough positive things about our experience with Jessica and Chiara. If you can afford it, the concierge approach to planning and experiencing your family vacation is the ONLY way to go. It's worth every penny! The investment was worth the amazing service, attention, and care we received throughout our trip to Italy. During a turbulent time when the service industry is inconsistent and at times lacking, Jessica and Chiara were a breath of fresh air. Jessica, who is the head... read more

Dear Dara, thank you very much! It was a great pleasure to design for you and your family an authentic family trip throughout our Bel Paese :) We look forward to having you back here in Italy. Thank you again and Arrivederci!
we had a wonderful experience booking our ita...
Italy
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Oct 8 - Oct 16, 2022
we had a wonderful experience booking our italy trip with kimkim. Valeria was very responsive and quick to maodify the trip based on our interests and made great suggestions for tours. All booking were made ahead of time and hotel tour and car reservations went smoothly. guides everywhere were awesome . I would totally book another tour with kimkim. Thansk Valeria and big thank you to all the local folks who made our trip fun and very memorable.

Thanks, Rashmi
Was a pleasure working with you as well.
Hope I can meet you soon in Rome.
ciao valeria
Relaxing Trip in Southern Italy
Italy
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Sep 29 - Oct 13, 2022
My husband and I enjoyed a very relaxing and wonderful 15 days trip in the Amalfi Coast and Sicily in early October. We contacted Jessica, a travel specialist for Italy through kimkim.com. Within a week of speaking to Jessica, she arranged a private tour for us and we were on a flight to Rome.
Jessica was very efficient responding to our requests or updating changes before and during our trip to Italy. From the airport pickup to each destination, our trip was seamless and relaxing. We... read more

Dear Teresa, thank you very much for your review and the time you spent writing it. I'm glad to know you appreciated our services arranged in 1 week upon your arrival :)
I hope to see you soon! Arrivederci :)
Trip to Italy
Italy
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Oct 21 - Oct 29, 2022

Maria was awesome in planning everything prior to our trip, and Jessica was an awesome resource when we were there to help us set up an additional private transfer.
The private transfers were really nice to have, so that was a great recommendation from Maria!
The only issue we had during the trip was that the private transfer picking us up from our wine tour/cooking class arrived at 1:30, but the tour wasn't yet complete. We had just sat down to sample to wine and the food and... read more

Dear Matt,
First I'd like to thank you for sharing your experience with us. We'll treasure your feedback and advice, so we can do better next time. Since we aim to provide the highest standards, we feel sorry that you had to leave your wine/cooking experience early.
Thank you for letting us know about this issue you had and we sincerely apologize.
I'm happy to know that Jessica and I were able to help you planning your trip in Italy! I hope to work with you again in the future.
I wish you and Anna the best! :)
A magical trip - thanks to Jessica!
Italy
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Sep 6 - Sep 20, 2022
We are so glad that we found Jessica on kimkim to help us plan our 30th Anniversary trip to Italy and Greece. She worked with us to create the perfect itinerary and made herself available to us in case we needed anything whatsoever while we were traveling. Knowing we were in such good hands made our minds at ease, which is so important when you're on the go for two weeks! It was a truly magical trip. read more

Dear Sarah, thank you for your time in writing this review and for your confidence as well.
Arrivederci :)
Tour of Italy and Small Coastal Towns
Italy
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Oct 17 - Oct 26, 2022

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi,... read more

Ciao Thomas
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your family trip to Italy,
I am happy we were able to meet your expectations and that you liked our tours and services such as the personal concierge.
Thank you again for having traveled with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio
10/10 would recommend
Italy
|
Oct 15 - Oct 23, 2022
The planning was easy and the itinerary was executed perfectly! Couldn’t have been easier. Thanks Harry and the KimKim team. We’ll be using your services again.

Dear Kristin,
I am more than happy that both of you enjoyed this trip! Thank you very much for your kind words. We did our best so you can have the best memories from the beautiful southern part of Italy. Of course I would happy to organize another trip for you any time in the future!
Greetings from all of us!
Best regards,
Harris
Perfect Balance!
Italy
|
Oct 15 - Oct 22, 2022

Jessica provided incredible guidance and support to make sure our group of 12 had both detailed transfer, tickets and guides for the things we wanted to do and also plenty of free time to explore on our own. Yulia's walking tour of Pompeii was so well informed and detailed, I loved every bit of it!
thank you
read more

Hi Francine, thank you very much! It was a great pleasure to assist you on this amazing woman's group tour!
Thank you again and arrivederci :)
Thanks for a great trip!
Italy
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Oct 15 - Oct 22, 2022

Jessica was incredibly responsive and helpful.
Daniella was a great tour guide. I would recommend that she let folks know upfront how much food will be provided on the walk and tasting tour. We were all very full after eating our homemade pizza that it was difficult to try the other items.
Yulia was amazing! Mount Vesuvius, the wine tasting, and Pompeii were a highlight of my trip.
The boat tour was also a blast. No complaints. read more

Hi Jennifer, it was a pleasure!
Thank you for your review, reading them is always useful for us. I am glad you know you enjoyed our tour together with our local expert guide!
Jessica did an excellent job booking this tri...
Italy
|
Oct 16 - Oct 21, 2022
Jessica did an excellent job booking this trip! She was attentive and there for us whenever we had questions or concerns. She booked all of our drivers and experiences. We started in Rome with a 8 hour tour with Paola. She was so good and very knowledgeable. Hotel was cute. We then took a train, which she also booked for us down to Salerno where we had a driver, Chico drive us down the Amalfi coast, stopping in Ravello, which was our favorite, then Amalfi, and ending in Positano. Most... read more

Dear Jennifer, thank you very much. It was a great pleasure :) We always include local expert guides in order to give our travelers the chance to enjoy local stories and embrace the real soul of our Belpasese. Thank you again!
Excellent!! A trip of a lifetime!!
Italy
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Oct 5 - Oct 18, 2022

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful!... read more

Ciao Kellie. Grazie for your very helpful review - we take very seriously our clients' comments.
We are glad you had a great time in Italy and that you went back home with good memories.
Looking forward to welcoming you to Italy again! Ciao!!
anniversary trip FRANCE
Italy
|
Sep 30 - Oct 11, 2022
Sonia was wonderful! She listened to what we wanted, foresaw what we would need, and made sure all our wants and needs were met. She was personable and fun to work with. Everything went smoothly and while everyone we dealt with was helpful and informative, Filippo, our guide while biking certainly stood out. We spent the most time with him so got to know him best, but he added a lot to our trip. The other standouts would have to be the other guides we spent the most time with, Frank and Sandy who were both incredibly knowledgeable and interesting. We had a great time!

Ciao Barbara. Thanks for your review.
We are glad we managed to make your trip unforgettable.
Looking forward to welcoming to Italy again!
Taos did an amazing job. Everything (drivers,...
Italy
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Sep 20 - Oct 10, 2022

Taos did an amazing job. Everything (drivers, trains,flights) all came off without a clitch.. Our tours were amazing and our guides were outstanding. Our accommodations for the most part were excellent. We had a fabulous time and will recommend to our family and friends.
Regards and Thank you
Linda and Ken Orlowe read more
Several Cons, some Pros for Trip to Italy
Italy
|
Sep 26 - Oct 7, 2022
This was a relatively last minute trip to Italy for us, otherwise, I would have planned it myself. Based on this experience, I doubt I can trust a travel agent again.
While responsive, the planning experience was painful. It was like pulling teeth to get details on the trip, especially excursions. Example: You will be on an all day trip, leaving at 7 am, will have lunch and will return late that night. How long will it take to get there, how long will we be at each stop, what will we be... read more

Dear Cherie,
thank you for taking time to leave a review about your experience with us. We feel sorry and apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met, but I really appreciate you bringing this issue to my attention. Your feedback will definitely help us do better next time!
Regarding the hotel in Florence, my colleague Jessica asked you if it was up to your standards and you didn't raised... read more
Fabio Provides Outstanding Service
Italy
|
Oct 1 - Oct 9, 2022
Our trip to Italy was fantastic! Fabio helped us plan an excellent trip that included Rome, Florence, Siena and Cinque Terre. Fabio took care of all the details including arranging for: private tour guide for the Vatican, tours in Florence, private driver to Siena, tour of Cinque Terre. Our hotels were excellent and the restaurants recommended great. We look forward to visiting Italy again within the next year and will definitely use Kimkim and will request Fabio.
Thank you to Kimkim... read more

Hi Frank,
Thank you so much for the kind words and for reviewing your Italian trip. I am so happy that you had fun and appreciated all the details Karen and I planned together.
It was great to communicate with you and your family throughout the itinerary and I am looking forward to supporting you again on your next trip to Italy :)
Ciao
Fabio
I'm glad you didn't put a character limit on ...
Italy
|
Sep 20 - Oct 10, 2022

I'm glad you didn't put a character limit on the review - this may take a while. I'll start by saying that we learned something new every day and had a great time doing it. The drivers (for the most part) were great and the tour guides amazed us with how easily they taught us about the history and every day living of the populace of centuries ago. The only downside we experienced on the trip was it forced us to realize we weren't 20 years old anymore. It would have been nice to not have... read more
Great Vacation
Italy
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Sep 28 - Oct 6, 2022
I was embarrassingly uninvolved in our trip planning to Florence and Tuscany, to the point that I was only vaguely aware of the itinerary. Andrea nailed it! He chose great accommodations that included excellent outings and guides. The 2 Tuscan countryside hotels, with their gorgeous views and superb restaurants, obviously required local knowledge to choose. Thanks so much! read more

Hi Rick thank you very much for your review that is always very useful for us. I am glad you enjoyed our local knowledge that help us finding great spots in the countryside.
Highly recommend
Italy
|
Sep 26 - Oct 13, 2022
So many terrific experiences and the care provided for our trip. All transfers, car services were timely and professional. The accommodations were all centrally located to each destination. The tour operators were informative and professional as well as fun. We highly recommend kim kim to our friends. Thank you for making our holiday memorable. read more
13 Day Sicilian Trip of a Life Time
Italy
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Sep 15 - Sep 27, 2022
Marianne, our agent with Kim Kim begin planning our trip to Sicily almost 3 years ago but then 2020 brought Covid and we were continually delayed. Through it all Marianne was very helpful, patient, kind and very understanding explaining how to work thru the delays and with our concerns even after travel was reopened.
I have to say ALL of our guides Captain Marco from Lionel Ritchie in Casslemare Del Golfo provided an amazing boat ride in the clear blue waters of the Tyrrhenian Sea,... read more
“Trip of a lifetime” said one of my daughters...
Italy
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Aug 22 - Aug 30, 2022
“Trip of a lifetime” said one of my daughters during our amazing vacation. A good friend of ours recommended kimkim and we were blessed with having Andrea to help us plan our first trip to Italy. For the most complicated trip we have embarked on, including the first time to Italy, Andrea was exceptional. The entire process was very smooth. His recommendations on the itinerary to start us off provided a great foundation and his desire to put together a special trip for us was apparent... read more

Ciao Vince,
thanks so much for this amazing review. It was a real pleasure working with you and assisting you in planning a "trip of a life time". I am very glad you enjoyed your time in my beautiful country and any time you need assistance for travelling, you will be more than welcome to knock at the door.
Fabio did an amazing job planning this trip f...
Italy
|
Oct 1 - Oct 9, 2022
Fabio did an amazing job planning this trip for us. It was truly a vacation, since we did not have to deal with the stress of figuring out tickets, transfers, tours, and a myriad of other details that make a trip to cities as busy as Rome and Florence stressful.
The private tours were priceless, especially as we wove our way through unbelievable crowds at every turn. Having private transfers to and from the train stations and airport were life savers, something that we would not... read more

Ciao Karen,
Thank you so much for the kind words and for sharing your thoughts on the itinerary we crafted together.
I am so happy that you enjoyed your vacation in beautiful Italy and It’s been a real pleasure supporting you and your family throughout your stay.
I am looking forward to working with you again! :)
Arrivederci!
Fabio
Highly Recommend for Greece!
Italy
|
Sep 22 - Oct 1, 2022
We had an incredible trip to Greece! Harris did an incredible job working us to plan the right amount of activities and staying within our budget. He recommended we visit Naxos instead of Mykonos and it was the highlight of trip! Once we arrived to Greece we were impressed by the quality of the tours & lodging, and all of the logistics worked perfectly! We appreciate all Harris and the Travel12 team did to make our trip special!

Dear David,
Thank you very much for your kind words and for taking time to write this review! Me and the rest of the team are very happy that you enjoyed your trip and had great time in our country. Of course I will be more than happy to organize your next trip to Greece or Italy!
Best regards,
Harris
Kimkim and Travel 12 exceeded expectations
Italy
|
Sep 19 - Oct 2, 2022
Ina and her team worked with us to set up a trip that combined history, museums, biking, hiking and some free time as our son was in the region to which we were traveling. We were able to easily see what we wanted and travel (with all the details pre-arranged) between Venice, Florence, Levanto and Rome, Italy. The planning was a great collaborative experience, the attention to detail was excellent, and the guides that they set up for us were all among the best we have had (for tours and... read more

Dear, Lauri and Michael!
I'm so happy to see your happy faces, having so much fun on all your tours and activities around Italy and that you were also able to spent some quality time with Connor. Thank you for sharing your photographs (my favourite part when analysing the reviews haha) and for giving us detailed comments on each experience. Every little information is well noted and valued. It looks like you made the most of it and I'm truly thankful you allowed me to be a part of it.
It... read more
Lovely Tuscany
Italy
|
Sep 23 - Sep 30, 2022
Monica from the KimKim affiliate Your Custom Journey began working with us at first. She was amazing. Love that we could say where we wanted to go and the kinds of things we wanted to do but at the same time have suggestions from Monica on other activities.
Booking was easy.
Near the start of our trip we had to switch consultants for a understandable reason and began working with Fabio who is Monica's boss. I think he is extremely busy with the number of travelers he is handling and he... read more
We had used Kim Kim in the past for a trip to...
Italy
|
Sep 16 - Sep 30, 2022
We had used Kim Kim in the past for a trip to Costa Rica. Everything from the activities to the accommodations, guides and support were exemplary. Unfortunately, our experience with our recent trip to Italy was not as great and I do not think I will be using Kim Kim or recommending Kim Kim in the future, which is sad given our first experience was so positive.
For starters the price was absurd. We paid $20,000 for a 2-week trip for 5 (3 children and my husband and I)-over $1,400 per day. ... read more

Hi Nicole,
First, we would like to apologize that your trip to Italy did not meet the level of satisfaction that we aim to provide in our trips. As a repeat booker with us, we highly value your feedback and honesty. Our team has looked into your trip further and is not taking the experience lightly. We are currently working with our team here to improve on the points you mentioned in your review.
Regarding pricing, we always aim to provide the best price for our travelers. Your dates... read more
3-day Rome adventure to start our Travel!
Italy
|
Sep 12 - Sep 15, 2022
Our agent from KimKim, Marianne was incredible and made our visit a seamless experience, we are so grateful. She provided wonderful suggestions, constant support, and coordination.
Vincent was our guide for our 3 days in Rome was nothing short of exceptional! Vincent’s enthusiasm and knowledge of the history of Rome plus his visible love and pride for his home made each day exciting and so worthwhile. We will never forget our experience with him.
Ciao for now Roma, we will see you again 🥰 read more
Incredible honeymoon in Italy!
Italy
|
Sep 17 - Sep 26, 2022
We couldn't be happier with our 10 day honeymoon in Italy. We felt like our trip was tailored to us completely, with our preferences for activities, culture, food, activity level, etc. taken fully into account. We were able to give feedback and change anything we wanted until we were satisfied and everything fit in our budget. The most helpful parts of booking through kimkim were 1. having all of our transportation pre-booked ahead of time which made things incredibly easy and straight... read more

Hannah and Frank!
It was a pleasure for me to work with you and create your honeymoon in Italy!
Thank you for the very useful feedback, which helps us improve our communication and partner selection! It has been the most crowded season in all the years I travel and work in the travel sector, so I am very happy to hear that you enjoyed your tours even in the popular cities like Venice, Florence and Rome!
Looking forward to hosting you again in Italy or in Greece where I specialize in!
Italy adventure
Italy
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Sep 10 - Sep 24, 2022

I am satisfied and appreciate all that Kimkim put together for our trip.My experience of the guides is they expressed interesting and quality knowledge of the places we visited. They appeared enthusiastic and connected to our group.
The drivers were great, helpful and friendly including personal stories of the places we were traveling through.
The hotels we stayed were responsive accommodating our needs. Thank you read more

Thanks so much Julie for your review and for having travelled with us.
It was a pleasure having you as traveler and we hope we can assist you in the future.
Sonia helped us plan a wonderful, personalize...
Italy
|
Sep 15 - Sep 30, 2022
Sonia helped us plan a wonderful, personalized trip to Italy. Our itinerary was full, but everything went smoothly. From driver’s meeting us at the airport, to train stations etc - everything was wonderful. She also provided us with a concierge who took care of us during our trip when we had any questions or concerns. All the hotels and excursions booked were great! I would highly recommend booking your dream vacation through KimKim and using Sonia’s services. She was terrific.