Kimkim Trip Reviews for Italy

We are so glad we made the decision to go through kimkim for our trip to Italy. It was very daunting to coordinate all the accommodations, excursions, and transportation in four different cities in a different country but Manuela did a great job easing our worries. Manuela curated an exact experience we were looking for with safe and comfortable accommodations, seamless transportation, and desirable experiences that brought in history, romance, and adventure. Any questions we had were answered promptly. There were many logistics to plan out with our itinerary and every single one happened without an issue. The only recommendation we have is to include the name of the company for any of the excursion to make finding who we need to meet easier. Oftentimes there were multiple tour companies at the same meeting spot and the same time and when we didn’t have a name of the guide, it would’ve been helpful to know the name of the company to ask around. Thank you so much, Manuela and the kimkim team for making our 5 year anniversary a trip of a lifetime.

Trip was amazing and Francesco and the team was ideal to work with from beginning to end! Highly recommend!

All of the tours guides were knowledgeable and simply amazing. All the historical sites were easy to access with a booked tour.

Hotel Reviews

Hotel Genova Roma

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Decumani

Naples

A nice hotel in a great location. However, the beds were tremendously uncomfortable. The hotel is great

Authenticity & Character

Location

Staff

Ok

Cleanliness & Comfort

Beds

Rialto Hotel & Suites

Venise

Hotel was nice but you cannot use any hair styling tools since it was against hotel standards. The location was great and the staff was wonderful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ability to plug Devices

Trevi Collection Hotel

Rome

Great location to the historical sites, provided a variety of foods for breakfast, and was comfortable

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vatican & Sistine Chapel - Small Group Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum, Roman Forums and Palatine Hill

Rome

Quality of Experience

Guides, Drivers and Staff

Knowledge

Transport

You walked through all the amazing sites

There were many helpful things that Leslie and the KimKim team did, especially when schedules changed or connections missed, for example. The team helped us to pivot and fulfill tours as planned, as we had some flexibility in our week to do so. They helped find accommodations in Milan, train tickets, and a driver during the train strike, as well new train tickets when we missed another train for Bologna. Also, the daily reminders for the next day was extremely helpful, as we had to navigate a lot and there were six people in our group, so everyone was on the same page, and it was all so new and different territory! I would recommend KimKim to anyone who is considering, as their experience and resourcefulness was appreciated!

Hotel Review

Palazzo Talamo

Positano

The accommodations were beautiful, clean, and authentic to the area! The instructions to get in were good, and the videos for outside, key retreival, and then inside, were essential! I would add to the instructions about the uneven terrain, especially the first half of the 73+ steps, and to be prepared for that! The bus schedule was helpful but maybe more clear instructions for that would help. It was great that the bus stop was right there at the location!

Authenticity & Character

The Design inside and out!

Location

The view and bus stop.

Staff

There were no staff as it was an apartment

Cleanliness & Comfort

The beds and the bathroom and shower....

Activity Reviews

Olivia - La Residenza Dell'Orafo Hotel in Florence

Italy

Olivia really liked the accommodations and the location as well!

Quality of Experience

Guides, Drivers and Staff

Transport

Olivia - Train service from Naples to Florence

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Olivia - Private Transfer from Positano to Naples Station

Italy

Olivias driver was very kind and stopped to get her a water, as she wasn't feeling well on her departure.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Tour to Amalfi and Ravello from Positano

Italy

The tour was great and Pasqual our tour guide was classy, patient, and funny too! We did ask him to take us to the beach, especially for my daughter who wanted to swim in the Amalfi sea, but he didn't do that, and we did have an extra hour to spare, as he dropped us off one hour early. Perhaps he didn't want sand in the car which was beautiful and comfortable. Aside from that it was great and we had beautiful weather!

Quality of Experience

We haf a helpful navigator throughout our trip!

Guides, Drivers and Staff

They were positive, patient,knowledgeable, and professional.

Transport

Positive, patient, helpful, personable

Anita Was amazing to nowt only to work but out in the three cities that we visited, there were no hitches no gotchas, no surprises. It was extremely well coordinated with the guides that she set up being so good and so knowledgeable. We will use her again and again for any trips that we make back to Italy and we are trying to coordinate one for the next couple years. Outstanding.

Our trip was amazing in every way. Each person that we dealt with was professional, friendly, on time and very knowledgeable. Our accommodations were well located and very comfortable.

A special shout out to Marco who gave us a spectacular experience on our hike of the Valley of the Mills. Alfonso who guided us on the wine tasting in Amalfi Coast was very knowledgeable. The lunch was fantastic.

Our guide Ivan in Pompeii was also very knowledgeable and was a great guide. Christian who gave us a Wine tour in the Tuscan countryside was very friendly and knowledgeable.

We enjoyed our walking tour of Rome with Fiona who gave us lots of history and made the tour very interesting. Paola who guided us on a walking tour of Siena was very knowledgeable and explained in great detail the communities of walled city and its traditions including the annual horse races.

Montalcino Tours Chirra our driver and Giovanni our on-foot guide provided us with a most memorable day hiking 10K through the vineyards and ending with a delicious and much deserved lunch with the best wine.

Great trip to Naples and the amalfi coast . Every tour and experience was fantastic , the guides were knowledgeable and fun! The hotels chosen were beautiful. Will use Kim Kim again !

KimKim did an outstanding job in planning our trip to Italy. All of the day excursions were excellent- the ones in Siena exploring the Tuscany area, the day trip to Capri and the day drive around the Amalfi Coast. The guides in Siena and Sorrento were very good and lastly we enjoyed the two hotels that you selected in Siena and Sorrento. Thanks again in Eirini and the entire Kimkim team!!

Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish.

Hotel Reviews

Grand Hotel Parker’s Naples

Naples

Hotel Conca Park 4* Sorrento

Sorrento

Large hotel filled with large tour groups. Must be something more quaint in Sorrento. Did have a good location.

San Montano Resort & SPA Ischia

Lacco Ameno

This place was fabulous. We were upgraded to a room with a pool that was just great.

Staff

Activity Reviews

Tour To Capri From Sorrento

Italy

This was a great full day boat tour around the island. It was a completely different experience than what was noted on our itinerary, so we did not come as prepared as we would of liked to.

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi, Positano & wine tasting in Ravello

Italy

This day was confusing. Driver picked us up and was also the guide. She did a good job, but at one point tells us the trip is going to cost us an extra 100 euros because it is going too long. We started on time, we were back to the van when we were supposed to be and we followed the itinerary as planned. The wine tasting made the schedule to long and we ended up only getting 30 minutes in Positano which was disappointing. Had to pay 80 in cash at end of tour.

Quality of Experience

Guides, Drivers and Staff

Transport

safe driver on crazy roads

Pompeii guided tour en route to Sorrento

Italy

Great guide, gave us the highlights.

Quality of Experience

Guides, Drivers and Staff

Transport

Full day Ischia tour with lunch & wine tasting

Ischia

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Welcome to Ischia

Italy

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Afternoon Neapolitan Cooking Class With Dinner

Naples

Quality of Experience

Guides, Drivers and Staff

Transport

Giulia,
My wife and I are on the flight home today. Just wanted to thank you for doing a wonderful job on our travel arrangements. All of the details were taken care of. The hotels exceeded our expectations. Locations were perfect. Being greeted upon arrival in Venice, drivers waiting, water taxis always at the ready. The timing between trains, tours, and free time was well thought out. Private tours and guides were exactly what we were looking for. We appreciated the occasional reminders you sent as well as being able to get responses from you or your staff when we had a question. We felt very comfortable the whole trip. It was obvious that you really listened to our desires when you put together the itinerary. Combine that with the beautiful scenery and people of Italy and our trip was fantastic.

Activity Reviews

Chianti Winery visit with Tuscan Wine Tasting and Lunch

Italy

This boutique winery catered to us very well. The scenery was fantastic and our seating in front of a wall of floor to ceiling glass enabled us to take full advantage. The wines and information were very interesting. Food/lunch along with it was very tasty and went well with the tasting.

Quality of Experience

Food

Assistance service on arrival

Italy

After a big travel day and a long train ride, jumping back into reality at a busy train station is a bit of a shock. Being met at our arrival was a very easy and comfortable way to ease into our stay. She explained a lot of things about how the water taxis worked and how to get around, all this on the way to the hotel. Very glad we had this.

Quality of Experience

Guides, Drivers and Staff

Transport

Marta planned the trip and we were very disappointed in her planning. She did not tell us how remote the hotel in Agrigento was. We could not walk into town and Could not get a taxi or an uber. A hotel employee drove us in his personal car. The tour in the Valley of the Temples was supposed to be a small group but was over 40 people and was conducted in Italian and English. It was a waste. We could not walk into town.. The hotel in Siracusa was horrible. There were no services. The cooking class was great but we were not asked if there were any food concerns and one member of our group does not eat meat. Gila made adjustments but that shouldn’t have happened. Barbara, who took over for Marta was great and did her best to accommodate us. I definitely would not used Kimkin again and will not recommend them to others

This was a fabulous trip. Smooth with no issues the entire time. The Kimkim team were amazing to work with and very communicative. They worked with me to make sure we was were to see everything we wanted, in the time and budget we gave them to work with. Seamless transition from one location to the other with no issues. Daily reminders of the plan for the next day and answered any questions we had while traveling. It gave my husband and I peace of mind while traveling in a foreign country knowing that we had them in our pocket if we had any issues (which we never did).
I would absolutely use Kimkim again, in fact, we are looking to go to Thailand in 2027 and have started working on an itinerary with them currently.
Thank you Kimkim for the memories of a lifetime.

The initial online planning process at KimKim.com is very user friendly and easy to navigate. I appreciate the photos and descriptions of the destinations. This was our second Kim Kim trip to Europe and we were very pleased with how it went. Sonia is a wonderful Italy specialist . Also , our concierge , Roberta was amazing . After an initial travel mistake on the part of my husband and I, she was kind and assisted us on
What’s app for the duration of our trip.
On our planning phone call, Sonia really listened to what we desired to do on our trip as well as how we like to travel. Our accommodations and tours were great. All of our transfers and the gentlemen who drove us were fantastic. They definitely made getting from point A to B easier and we saw many different cities.
As for our tours , I was impressed with Livtours and their product. Everyone from, Lara in Milan , Sara N. And Linda in Rome and Andy in Tivoli were awesome guides. All of them are so knowledgeable and a pleasure to be around. The Rome in Sidecar Vespa tour was also so much fun. Claudio and his team were awesome!

Hotel Reviews

Hotel Carnival Palace

Venice

Beautiful hotel and Daniel assisted us with our transfer and water taxis. He gave us a great dinner recommendation and was a pleasure to spend time with.

Authenticity & Character

Location

Staff

Great stuff and bartender

Cleanliness & Comfort

Hotel Della Conciliazione

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

HOTEL VILLA CAMPOMAGGIO Resort & SPA

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Castri 1874

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Marina Piccola

Manarola

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Uptown Palace Milan

Milan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full day excursion to Lake Como from Milan (small group)

Italy

Unfortunately due to a travel mistake, ( my husband and I were at fault) we did not do this tour.

Milan Last Supper Tour with City Highlights & Duomo

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

Beautiful time of day to go 6pm at sunset! Great memory . Our gondolier spoke to everyone but us , lol( his coworkers )overall a great experience.

Quality of Experience

Guides, Drivers and Staff

Group orientation walking guided tour of Venice highlights (no inner visits)

Italy

A bit too large of a group ( a woman got lost on the tour) it was difficult hearing the guide, but it was still an overall good experience and intro to Venice.

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Tivoli

Rome

Beautiful,unique tour! Andy is an awesome guide

Quality of Experience

Guides, Drivers and Staff

Transport

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Great tour a bit hard to hear a coliseum , would recommend the headsets to hear a bit better but Linda was a great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Quality of Experience

Very busy , but overall great experience

Guides, Drivers and Staff

Small group tour of Vespa ride

Rome

Great drivers and Claudio was a fantastic guide and picture taker!

Quality of Experience

Guides, Drivers and Staff

Transport

Ferrari rental car for a day

Tuscany

The young man who dropped the car off was very professional and informative with good suggestions where to drive. My husband loved ( me too) his experience with the Ferrari.

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in the Tuscany Countryside with a cooking class experience, wine tasting and Tuscan lunch

Italy

Tuscany is beautiful and Sam was a great e-bike guide ! We enjoyed our cooking class/wine tasting at the Complicita winery! Our teacher was great ( her name escapes me ,sorry).

Quality of Experience

Food

Guides, Drivers and Staff

Transport

1 hour with the David

Florence

Great tour , just a very crowded space, difficult to hear at times

Quality of Experience

Guides, Drivers and Staff

Hike the Villages of Cinque Terre

Italy

Our guide , Andrea was awesome at the Cinque Terre. He was very knowledgeable and considerate, taught us about using the train system and had good restaurant recommendations.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Italy was absolutely amazing thanks to the KimKim team! Every detail — from the hotels and excursions to the seamless communication throughout the journey — was handled flawlessly.
A special shout-out to Melanie and Fabrizio for their outstanding support, attention to detail, and genuine care in making sure everything went perfectly. Their recommendations and responsiveness made all the difference.
We couldn’t have asked for a smoother or more memorable experience — we’ll definitely be using KimKim again for our next adventure!

Our 30-day trip through northern Italy was virtually flawless. Our trip planning partner (Arianna) did a great job listening to our interests (wine, food, cooking, and natural areas/lakes/mountains) that we wanted to visit, and building an itinerary that met all of our expectations at a reasonable price. All transfers throughout our trip were on-time, and our drivers were courteous and professional. Our guides for each tour were top-notch and very friendly and personable, and while we may not recall their names, our most memorable tours were as follows (not necessarily in rank order): the truffle hunt; the cooking class on Lake Como and the cooking class in Florence; the back-roads/less touristy places tour in Venice, Murano glass factory, Ricchi Winery (near Lake Garda) with lunch in a vineyard, the tour of four of the five villages of Cinque Terre, the sunset food tour and tasting in Bologna, and the parmesan-reggiano and balsamic vinegar tours in Modena. Above all, our daily conversations (via WhatsApp) with Francesca were very helpful in keeping us on-track, and also very pleasant and enjoyable. It is very clear to us that Arianna and Francesca are passionately committed to doing everything they can to help each customer thoroughly enjoy their vacation.

Our Italian Adventure was one to remember!

The overall planning was great from venice and florence. Only downside of Venice was not allowing us to explore Murano and felt very weird for us to be boated their on the excursion and then be in a stored followed by sales people wanting our money for a 5k chandelier or what not. It was not enjoyable one bit. Didnt like the jewelry section and wish we could have explored muranos town a little bit. Loved florence, wish we got to see the Duomo inside. Great tour of ufizzi she was lovely.

Hotel Reviews

Hotel Ca' d'Oro

Venice

Loved the staff. The breakfast was not good at all.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Maison du Sage

Florence

Stunning. Great staff. Great amount of room. Love everything

Authenticity & Character

Location

Close to everything.

Staff

Loved everyone!

Cleanliness & Comfort

Very clean.

Activity Reviews

Half Day-Trip to Pisa from Florence

Florence

Not enough time for 3 hours. It was fine. Dont recommend unless you do something else over there or in another town.

Quality of Experience

Guides, Drivers and Staff

Transport

Masterpieces of the Renaissance: Uffizi Gallery Tour

Florence

Lovely tour. Great amount of time. Very intelligent.

Quality of Experience

Guides, Drivers and Staff

Transport

Best of Florence Walking Tour with David & the Duomo

Florence

Great tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Murano Excursion with boat

Venice

Not happy at all. Felt rushed to but something. Followed around my sales people. Poor jewelry section. Viewing the work was quick. Didnt get to explore the town. Very upsetting since we heard murano was gorgeous

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to a Peggy Guggenheim Museum and Palace

Venice

It was fine. I thought it was a museum, not a collection. My aunt and mom appreciated it but i could have skipped.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome Walking Tour to Venice: The comprehensive view of the Floating City

Venice

Great tour.

Quality of Experience

Guides, Drivers and Staff

Transport

A special thanks to Beatriz and the kimkim travel service. Bea was wonderful to work with in planning our trip and made some wonderful recommendations for us to tailor our trip to our needs. Our trip to Southern Italy was perfectly planned and executed. Our extended stay in Naples as our base worked well and allowed us to take our day trips to the city center of Naples, Casserta, Pompeii and our ancestral town. Even though kimkim did not arrange our flight travel, the local staff (Nadia and Natalia) were most responsive to us when our direct flight from Chicago to Naples was diverted to Rome and we were bussed back to Naples later that day. They contacted our driver who was to pick us up from the airport in Naples and alerted the hotel to our late arrival. The Grand Hotel Oriente was a lovely, conveniently located hotel with wonderful staff. We were upgraded to a suite because of our extended stay-which was a pleasant surprise. Our daily drivers were professional and always polite and punctual-most of the time driving Mercedes cars. Only one day did a driver not show up-and once again the travel team got us a driver in no time, with only a slight delay.
My husband and I enjoyed the trip and would not hesitate to select kimkim again to arrange our travel plans.

Grazie !!

Hotel Review

Grand Hotel Oriente

Naples

I shared a review on Tripadvisor The Grand Hotel Oriente was wonderful!

Authenticity & Character

Location

Centrally located

Staff

Friendly, professional, very helpful

Cleanliness & Comfort

Entire hotel, rooms, restaurant

Activity Reviews

The Flavors of Naples: Private Traditional Cooking Class

Naples

Also did not do this activity. Had to reschedule our visit to Amalfi coast on this day. The day of the original tour to Amalfi was raining and my husband was not feeling well, so we rested that day. The local travel support staff helped us reschedule Amalfi for this day and cancelled our cooking class.

Day Excursion to Capri Island and Anacapri

Italy

Did not do this trip.

Guided Visit to Pompeii with Archeaologist

Italy

Our archaeological guide was amazing. She had a degree in archaeology. It greatly enhanced our visit to Pompeii. We learned so much more than just seeing Pompeii by ourselves. She also tailored the pace of the tour to us which was most appreciated.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Full Day Amalfi Experience

Italy

Beautiful experience. Glad the driver did the driving-not us!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Visit of Naples & Veiled Chryst with a Local

Naples

Loved seeing the streets of Italy with our private guide-very professional and knowledgeable. She tailored the walking tour to my husband who needed to stop and rest occasionally, -much appreciated!

Quality of Experience

Guides, Drivers and Staff

Professional, friendly, punctual-with one exception on the day trip to Trivigno. Driver did not show up -but travel support got us another driver quickly with a minimal delay.

Transport

This was by far the best vacation my wife and I have ever taken. And it was all due to the detailed planning by Catrina and the exceptional on sight concierge service provided by Beatrice. Every single detail was planned and executed to perfection. Every lodging, travel, and activity were spot on and fit our expectations exactly. I can not stress enough how much the up front planning and the on ground communication during the trip made a difference. Fantastico!!

This was my first experience with KimKim and we would definitely use them for our next trip as well as refer them to our friends. Chiara did a great job of getting to know us and what our interests are; she created a plan that catered to our needs and interests. She is based in Italy which was a bonus! We spent 4 days in Rome and 4 days in Tuscany. During our trip, we had give different tour guides. Lea, who gave us a tour through Vatican City, was great. Her knowledge and excitement of art history really shined through during the tour. Francesca helped up eat our way through Rome. We learned so much about the not only the food but the history of city. Our tour of the Colosseum was terrific! Our only mistake was to tackle Vatican City and the Colosseum in one day. Do these on two separate days! In Florence, Stefan gave us a great walking tour of the city that ended with seeing the statue of David. We now have a much greater appreciation for the architecture and history of the city. The last day trip was a small group tour of three wineries. Chiristine and her colleagues were fun and informative. This was such a fun day; we not only had great wine and food, we met fun travelers from all over! KimKim arranged for the purchase of tour tickets, train tickets, hotel stays, and private transportation. We completely underestimated how many tourists are in each city so having all of these things prearranged for us was very much appreciated. In addition to all of the arrangements, Chiara provided us with a list of great restaurants to try in each city. Lastly, KimKim sends you reminders each day of what to expect the following day that included links to tickets and locations to meet our guides. They were also very quick to respond during the trip with any clarification questions. All around, this was a great experience!

We absolutely loved both places we stayed in Tuscany. They were magical! We loved all of our activities and drivers (except one grumpy one after our bike tour.)

Hotel Reviews

Relais Le Clarisse Rome

Rome

The staff is wonderful. The room was very small and an odd set up. We didn’t LOVE the location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean

Boutique Villa Liberty - Depandance Hotel - Borgo Capitano Collection - Albergo diffuso

San Quirico d'Orcia

If you want to feel like royalty, stay here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Romitorio di Serelle

Barberino di Val d'Elsa

The views, accommodations and food are unparalleled.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Olive Oil & Wine Tasting: a True Taste of Tuscany

Italy

we were both so surprised how much we enjoyed this activity and just how much we learned on it.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vincenzo is an absolutely amazing driver and went above and beyond to chat with us, answer questions, and educate us. He was always very, very concerned about our comfort level etc..

Tuscany by E-Bike Through Chianti’s Heart: From Radda to Volpaia

Italy

This was probably our least favorite activity. We biked 40 Km which we absolutely were not expecting. And since it was in sienna, it was almost all on gravel roads. There were portions of it where we were truly off Roading uphill in the gravel, thank goodness the two of us are in decent shape and very coordinated. I honestly don’t think the average person would’ve been able to do this. The lunch we ended up having was absolutely beautiful and breathtaking and we will remember that forever! When I have done a bike tours in the past, there was a lot more scenery involved, and I was disappointed in that part of this

Quality of Experience

Food

The place where we stopped for lunch is a place we will remember for the rest of our lives

Guides, Drivers and Staff

our guide Sarah was absolutely delightful. And our driver on the way there was also very very friendly. But the one that picked us up was Cleary annoyed because he was told to be there at 2:30 when the bikes were actually ended at three but we ended up all finishing at 3:30. He did not hide his annoyance at all

Transport

Please see above review of driver

A Tuscan Day: Pasta Cooking Workshop & Wine Tasting a Countryside Estate

Italy

Quality of Experience

Guides, Drivers and Staff

Transport