You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.
Dream Vacation In Sicily · Italy - Oct 7 - Oct 13, 2021
James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one... read more
Amazing · Italy - Sep 15 - Sep 26, 2021
Putting together a trip to Europe is stressful, when you're planning on proposing there... it's even harder. Andrijana stepped in to help and we had the entire trip wrapped up in a few weeks. Any worries or concerns I had before we boarded the flight should have been left at home: this was an amazing experience and everything went off without a hitch.
We had 4 planned stops on our trip: Cinque Terre, Chianti, Venice and Como. Andrijana suggested I abandon my initial idea of renting a car in... read more
Better Than Ever! BFFs head to the Amalfi Coast - Sept 2021 · Italy - Sep 19 - Sep 26, 2021
My lifelong BFF and I decided to spontaneously get away in late August, with trip dates for Sept 2021. I work long hours and don't have the time nor desire to look for deals and reviews, especially so close to our trip date. I found KimKim online and it was the very best thing we've ever done! Our specialist, Andrijana, was better than we could've ever wished for in a travel partner. We only had 7 nights and no idea of where to go, do or stay; Andrijana curated the most perfect vacation for... read more
Andrea was great through the entire planning ... · Italy - Sep 3 - Sep 8, 2021
Andrea was great through the entire planning process to the completion of the trip. I will def use him again for my next trip to Italy. The guides and drivers were top notch, the recommended restaurants and activities allowed us to have a wonderful Vacation.
Thank you, Andrea!! You're the best!
There were a few minor glitches. I would hav... · Italy - Aug 21 - Aug 29, 2021
There were a few minor glitches. I would have liked to have had St Peter's Basilica included in the Vatican trip, but it wan't and I wasn't given that option. Most guides were super informative and delightful, but there is a parking problem in Tuscany tour and the guide couldn't accompany us on the sights. Again, it would have been good if the Pisa was arranged in a way so we could have entered it, but that was not an option.
In Rome, I would have liked to have had a tour of the first... read more
It really was an amazing honeymoon in Italy! · Italy - Jul 31 - Aug 14, 2021
The best part of our 14 day vacation was the choice of hotels. Our first two nights at Posta Di Veccia were a perfect way to start the trip. We relaxed the first day at the hotel right on the sea, and then spent the next day touring Rome with a great guide. The second hotel was Il Pelicano, which we also loved. At both hotels we had really nice rooms with amazing views and felt really welcomed and well taken care of by the staff. The food and location was amazing at Il Pelicano on a beautiful... read more
Amazing Amalfi Coast Vacation! · Italy - Aug 6 - Aug 13, 2021
My husband and I just got back from an amazing trip to the Amalfi Coast of Italy, including Positano, Sorrento, and Naples. The process of planning and booking the trip was easy, organized , and our specialist Andrijana was very responsive and attentive to our preferences for the trip. She was able to put together an itinerary that had everything we love about vacation. The detailed plan for the trip was great and the transportation from the airport and between the cities we visited was... read more
Go to Italy! · Italy - Feb 12 - Feb 21, 2020
Just back from an amazing family vacation! Emi’s recommendations and planning allowed us to see and experience parts of Rome, Milan, Turin and Florence - both through relaxed self exploration within the cities and small group tours for daylong excursions in smaller towns nearby. The hotels, and train travel she organized made it easy to relax and enjoy the trip. Questions arose while we were traveling, and she was quick to reply - so nice to have a friendly local resource! Would definitely recommend and use this service again for future trips. Thank you Emi!
My First Trip to Italy and...WOW!!! · Italy - Dec 15 - Jan 2, 2020
This is my 2nd time using kimkim to book a trip and I am so glad I did! This was my first time to go to Italy and I wanted to do/see all the highlights. Marianne created the ideal itinerary for me and I was able to do everything I wanted and more. I had the most amazing 19 days touring Italy-Venice (Murano and Burano), Florence (Sienna, Pisa), Naples (Amalfi coast, Sorrento, Pompeii), and Rome-with great tours and days to saunter and wander on my own. I mean, it was PERFECT! I did have... read more
Italy · Italy - Nov 28 - Dec 7, 2019
Had a ton of fun. All the recommendations for restaurants were on point. The Wine tour was a little underwhelming. That is pretty much my only criticism of the vacation. Thanks for everything !!
Italy Trip Review 2019 · Italy - Nov 21 - Nov 27, 2019
Valentina has been extremely accommodating throughout the entire process — from proposing an itinerary, to making late changes in our plans due to weather, to ensuring that our trip was going well. Our trip to Italy would not have been the same without her. I would definitely work with her again should I travel back to Italy in the future.
50th Wedding Anniversary Trip · Italy - Oct 26 - Nov 6, 2019
Our Guides Alessandro in Florence was excellent. Ricardo in Rome was excellent also. They were also very helpful . I was. Dis appointed in Matthew. On our second he asked us how our cooking class was? We said no one showed or called. Matthew said he would call us back. We never heard another word from him all week! We waited around all day prior to his call, alerted the front desk and no one came. My husband was really looking forward to this. Loves to cook. Communication was a definite... read more
Puglia in Oct/Nov · Italy - Oct 24 - Nov 4, 2019
This was a great trip. Cycling routes were very planned and hotels had been very well chosen. Got a real feel for southern Italy at olive harvesting time. Managed to do some informal oil production visiting and tasting as well as wine tasting organised by the tour. Good mix of country and coast.
We had an amazing trip to Italy. The plannin... · Italy - Oct 12 - Oct 30, 2019
We had an amazing trip to Italy. The planning went very smoothly with my contact taking into consideration the type of activities we were interested in and arranging for guides that were knowledgeable and excited to share their information. Marianne was a text or phone call away and very helpful in making last minute changes for us. We especially enjoyed Matilde’s pasta making class in Lecce, instructional and fun, delicious too! I think they could have done better with the mostly average... read more
We had the most amazing time in Italy! · Italy - Oct 5 - Oct 13, 2019
Had the most amazing time in Italy. My daughter and I enjoyed our trip to the hilt. The Kimkim team planned it all out very meticulously down to the very last details. The hotels chosen were perfect and so were the tours. Valentina went out of her way to stay in touch and ensure a great vacation. She was forever suggesting places to eat and things to go. A spl. Shout out to her!
You guys are great and I have already recommended you to my friends. I will definitely go with you folks again!
Lance and Dom - Italy in 9 Days. · Italy - Sep 27 - Oct 8, 2019
The best review I could give is to say that when I do my next Italian Holiday I’m going to get KimKim to organise it for me again. We had the most amazing, stress-free holiday I could ever have imagined. Thank you so much Matthew for your amazing attention to detail and the clarity of all of the documentation; worth every penny. The hotels were really well located and made getting around so easy. The care that we were given made our Italian adventure a trip of a lifetime. We felt very spoilt.
Adventures in Southern Italy - 7 Days · Italy - Sep 7 - Sep 14, 2019
Our trip in Italy was fantastic. The drivers who picked us up and drove us to all of our destinations were extremely friendly, nice and professional. One of our phones was forgotten in one of our driver’s car, and he was kind enough to bring the phone back to us the next day in perfect condition. The hotels were greatly located, clean and the staff were very accommodating. The hotel in Amalfi and Rome were beautiful, however the hotel in Sorrento lacked some appeal as we were put in a room... read more
Hiking in Southern Dolomites · Italy - Sep 24 - Sep 28, 2019
David was very attentive to our requests and needs from the start. We wanted a hut experience in the Dolomites and he suggested a beautiful trip. We had a wonderful accommodation at Hotel Pider in Wengen, and then two days hiking to and back from Rufugio Fanes. The hikes had a lot of variety in addition to the beauty that is the Dolomites. The food was delicious and the hosts were welcoming in both places. We had several questions for David before the trip, which he answered promptly and graciously. We found his service very professional yet friendly.
Trip to Italy - Dolomites · Italy - Aug 22 - Sep 6, 2019
Had an amazing trip planned thru KimKim and Julien as our local specialist. We had a group of 8 people and everyone had a great time, and loved the trip. The route had great diversity and stunning views. Julien was VERY responsive and we asked him a TON of questions. He did an amazing job on our 14 day trek thru the Dolomites.
The material (maps, roadbook, and app) provided were well organized, the guidance on what to bring , money necessary and buses was very helpful.
The app provided... read more
Awesome trip overall · Italy - Sep 1 - Sep 21, 2019
Our favorite part of the experience was the cooking class in Tuscany. The view was absolutely stunning and it was such a fun day! We really enjoyed the smaller group tours. I would highly recommend taking the ferry when traveling between the Greek Islands. It’s much more convenient than flying. Bellou suites in Mykonos was our absolute favorite hotel. Beautiful views, friendly owner and quiet and set back away from the hustle and bustle of this party island. We booked a few tours on our own... read more
Milan to Rome · Italy - Sep 4 - Sep 17, 2019
When I went to look for an agency to help custom plan a special trip to Italy I found KimKim online. I was a little skeptical at first but once we started working with our travel agent Veronica from Bellaroma all my concerns disappeared. This trip was a celebration of a milestone birthday and cancer free milestone so it needed to be special. Veronica worked with me over several months to refine our trip. She was an angel putting up with my can we move this day, what about if we did this and... read more
Trip to Greece · Italy - Aug 23 - Sep 8, 2019
The trip was fantastic. It was our 1st time in Greece so we didn't know what to expect. This trip did not disappoint. We especially liked the Athens to are that was provided by Veronica. Full of history and lots of knowledge as well as being able to say see and get lots of good pictures. Our hotels that we say that were full of knowledgable friendly people and we had a great time talking with them. We had a great time at the beaches and all the restaurants. We can't wait to go back!
Family Trip to Italy · Italy - Aug 20 - Aug 31, 2019
Our trip was amazing and it was thanks to Valentina that we all had a fantastic time. From the start of this process I knew that I would need help planning this vacation. I've planned European trips myself before, but I didn't have the time to do it for this vacation. I knew I needed someone's help and expertise. I described how we like to travel and Valentina really understood our preferences and planned a trip that fit them. A perfect mix of sightseeing and relaxation. Our pizza-making... read more
Issues · Italy - Aug 14 - Aug 28, 2019
Being as this was the first time to travel to Italy, I was at the mercy of a travel agency to help me set up and arrange certain aspects of our trip. My husband and I did not want the typical tour group travel as we like to travel at our own pace. I reached out to KimKim as they offered services for independent travel. I felt as if our specialist just threw some stuff together and changes that we wanted made was a struggle, because the reply at the other end was always, well we are here and... read more
Exceptional · Italy - Jul 16 - Jul 21, 2019
Highlights of Italy – 14 Days · Italy - Jul 15 - Jul 29, 2019
I took my 12 years old daughter to her Bat Mitzvah wish trip.. I was worried it’s just the two of us and couldn’t really find an organized tour that was right for us. We wanted to start in Milan and end it in Amalfi Coast in two full weeks. Carmelo was super helpful from day one.. I started clueless about where and how I’m going to tour Italy and I left the States confident with a fabulous, detailed trip plan! He helped me through step by step. If it’s to get private transportation when it’s... read more
Italy · Italy - Jul 14 - Jul 26, 2019
Who knew Sicily was so amazing?
We did Ischia, Procida, Palermo, Ortigia, Taormina and Valletta.
Also had some other highlights en route to those locations.
All in all--amazing cities, each with their own personalities.
I would recommend Taormina and Ortigia the most--since they were most authentic, less touristy (except Taormina does have a cruise ship terminal which makes the city swell at midday.)
Our guides were all terrific. Salvatore showed us around a gorge that is north of the Noto... read more
Salerno - Amalfi Coast · Italy - Jul 20 - Jul 22, 2019
I had a nice time in Salerno. My drivers were on time and helpful, my guide Anna in Salerno was excellent - she new her history and showed me the old part which I found interesting and even showed me street art which I love to see. It was nice to try some local fare as well and the host was lovely. Everything went well without a problem. The accommodation in Salerno was great - a small boutique hotel next to the train station and not too far from the ferry was perfect.
Well done Emi you did your job as requested. I'll use you again.
Trip to Italy · Italy - Jul 14 - Jul 20, 2019
Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.
Dolomites · Italy - Jul 2 - Jul 8, 2019
We did an unguided tour of the Dolomites. In general, we felt the distances of the hikes did not match what my Garmin recorded. There was not enough time allotted meet up with our guided portion of the tour. Our luggage transfer service, Taxi Rizzo, was excellent and very complementary of Allibert Trekking. The accommodations, travel books, maps, bus/train information and phone app were good. The choice of destinations and accommodations were excellent. Tre Cime is breathtaking and all the alpine huts had spectacular views.
Italian Highlights from Venice to Sicily in 20 days · Italy - Jun 18 - Jul 8, 2019
Mario was extremely helpful in suggesting places to go for our 3 week holiday in Italy.
He was invaluable while we were away and was on call the whole time. Of course, problems occur when you are overseas, and Mario was there to translate and fix problems for us..... which included a flight delay that meant we missed a tour!
Thank you Mario for all your help!
Dolimites runcation · Italy - Jun 12 - Jun 16, 2019
No one can predict the weather, but even with half the trails covered in slow, we were able to navigate with very little worry. Olivier was great to deal with, and we look forward to planning another trip some day.
Experience the Best of Sicily - 7 Days · Italy - Jun 7 - Jun 23, 2019
We had a wonderful 17 days in Sicily. Marianne and Alexandra where great. Communication while in Sicily was immediate. The guides they booked for us were knowledgeable and made our tours interesting. Each place we went to were memorable in different ways. Palermo, was the capital. We spent 3 days there which was enough. Had a great food tour with Streaty Tours. Trapani was a great little Port Town with lots to see and do near by. We cycled to the Salt pans, went to a winery ‘Baguio Soria’.... read more
Rome, Capri, Tuscany and Greece tour · Italy - Jun 1 - Jun 15, 2019
Our trip to Italy and Greece was amazing! The local tour guide, Bartholomew, really made Pompeii and Mt. Vesevius come to life. His knowledge and expertise of the area and the ancient history were fantastic. Dino, our guide in Rome, was also exceptional, he found so many unique and interesting places throughout Rome that made the experience delightful. He knew all the great places to go and how to avoid the crowds. Dionysus, was our guide in Athens and out to the Sanctuary of Artemis,... read more
Italy · Italy - Jun 15 - Jun 21, 2019
The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.
During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In... read more
Italy trip · Italy - May 28 - Jun 8, 2019
Mario did a great job with our trip! His planning took all the stress out of our visit. From the transfers, to the guides, to the trains, everything was perfect. We loved our guide, Julia in Florence. She was very informative and catered our tour to our tastes.
David in Venice was extremely knowledgeable and again, catered the tour to where and what we wanted to see.
Our Murano, Burano and Torcello tour out of Venice was awesome. A great way to explore the islands.
Loved our tour of... read more
Italian · Italy - Jun 3 - Jun 10, 2019
The whole trip !
5 stars for for all
* all of them adjusted to our needs...
Trip to Italy · Italy - May 31 - Jun 5, 2019
Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.
The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more
A Week in Sicily: 3 Great Self-Drive Itineraries · Italy - May 25 - Jun 1, 2019
Carmelo was absolutely INSTRUMENTAL in the booking of my vacation package. Everything was taken care of, from the reservations to the transfers between airports and hotels, and even the transfer from hotel to rental car pickup. He even revised the plan about 4 times cause I wasn't sure. The places were incredible, to say the least. Catania is worth a couple more days than I was able to be there, but I was strapped for time. The farmhouses (Agriturismo) I stayed in were more than... read more
Cortona adventure · Italy - May 21 - May 25, 2019
The more i absorb the beautiful vacation i just completed i have come to realize the fantastic job done by Ottavia and the kimkim organization. The rides that Ottavia designed were exactly what i had in mind. It's as though we had ridden them together beforehand. Sweeping vistas through vineyards and olive groves, challenging terrain ( for sure ) and great weather provided a side of Italy i was imagining . The lodging at Pieve a Salti was comfortable, the entire staff gracious, the food... read more
Naples & Amalfi Coast - 5 Days · Italy - May 11 - May 16, 2019
This was a wonderful tour. Any glitches that came up were quickly resolved through the kimkim site. The guide for our tour in Naples was outstanding and our hotel in Maori was simply gorgeous. We did get stuck in a small elevator for about 10 minutes, perhaps the kind of thing that might happen in a three star hotel. The hotel in Naples was ok but not terrific. On the whole, a wonderful experience. I suggest that you add advice about taking the ferry from Amalfi to Positano, which is more expensive than the bus, but much less nerve- wracking. Overall, 8.5 out of 10.
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Apr 30 - May 10, 2019
All the guides were first rate , the gentleman who walked us round Palermo and the guide at Syracuse we’re particularly good , the latter was very knowledgeable on horticultural matters as well as history and archaeology. We had a series of excellent drivers who took us around the island. They were immensely helpful anddrovewithgreat care.
Carmelo, our tour organiser was excellent , we were delighted to meet up with him in Catania where we could thank him in person. He had enormous... read more
7 Days in Sicily - 3 Unique Self-Drive Itineraries · Italy - Apr 18 - Apr 25, 2019
This first trip to Sicily was a truly wonderful experience for us. The suggestions of sites and locations to visit as well as the selection of accommodations throughout the trip have been great experiences, thank you Carmelo. We really liked the small accommodations in the rural country side (especially the Terra des Mezzo near Riposto) as well the amazing hotel Palazzo Failla in Modica. The food was truly amazing. It was always a pleasure to talk to people (most could speak English and we... read more
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Apr 17 - Apr 30, 2019
Well what great organisation! Many congratulations Carmelo. We had a fab holiday thank you all very much.
Taxi was waiting at the airport, all the Hotels and B&B's were simply first class, the hosts were so friendly and so helpful, and the local guides were all excellent. We learnt so much from all of them.
The whole holiday was a joy and all places were memorable for their own reasons.
Katia was a particuarly instructive guide at Casale de Romana, her knowledge and manner was lovely.
It... read more
english tours · Italy - Apr 12 - Apr 21, 2019
Marianne was so easy to work with. Anytime I asked for changes or to fix something she did it with no hesitation. Marianne adapted my trip to my needs, she was so accomodating and managed to schedule a seamless trip for me. Before during and after my tours she took the time to ask me how things were going and she always made sure I was content with my days. At one point during the trip a company accidentally forgot my tour when I called Marianne to explain the situation she had everything... read more
Tour of Italy · Italy - Mar 25 - Mar 30, 2019
Our trip to Italy was fantastic! We saw so many sites in such a short time that it was all very exhilarating yet overwhelming! Our plan was to see and experience as much as we could on this trip so when we come back in a few years, we will know where we want to spend our time. Mario did a great job putting this together!
Venice was a phenomenal city, and while we explored and got lost on our own, the private guided tour with Davide was priceless. He took us to and through places we would... read more
Spring Break 2019 - Italy · Italy - Mar 29 - Apr 5, 2019
Awesome trip that covered the Amalfi Coast, Florence and Rome. Loved the accommodations arranged by Carmelo - its sometimes a challenge to travel as a family of 5 and the hotel, then apartment, then shared suite that he arranged for us were perfect! Each had great locations in easy walking distance to the town centers and attractions. Also had first rate drivers and guides in each location, and appreciated the way Carmelo checked in with us throughout the trip to make sure all was well. Things were smooth from start to finish.
Italy trip · Italy - Nov 13 - Nov 17, 2018
It was a wonderful experience. Mario & team assisted us to customise our trip to the needs of my 4yr old and 65yrs+ parents.
We were a bit pressed for time but our stay in Florence was the best.
Guide Paulo at Rome was very thorough and detailed at all the various historic sites.
Was a great trip.
One thing to note was at some point there was not transport arranged n we were a bit confused about it. Nonetheless arranging ourselves was not tough.
ebike tour central italy · Italy - Aug 6 - Aug 13, 2018
Carmelo arranged an eBike tour for us in Tuscany, starting in San Gimignano, through to Siena and up to Montalcino. We finished it off with a couple of days on Lake Como. This was fabulous, and Carmelo organised everything perfectly. The bikes were waiting for us when we arrived, with very easy to follow route instructions. Drivers were there to pick up and carry our bags between towns when they said they be there. The accommodation Carmelo selected was perfect and the cycling route was... read more
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Nov 4 - Nov 7, 2018
I'm very grateful to Marianne and Carmello and the kimkim team behind them for their patience with my very specific interests and their continuing effort to find matches. Minori, on the Amalfi coast, was just the right size, the Hotel Lucia was simple and impeccable, local bus service to other coastal cities was as promised and their transfer arrangements spot on. I'm an experienced solo traveler but new to this part of Italy and wanted a little local insight beyond what's on the internet. I'll use kimkim again and recommend it to others.
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Oct 16 - Oct 30, 2018
All guides were very good.
We did not go much on Ragusa, this was part due to long trip after previous days journey, plus when we got there we had to search for information office, get town map etc. Maybe KimKim could provide this sort of info within welcoming pack, details of sites where not staying at hotel. Also checking of recommendations the week before would be advisable, the soap museum was closed and also website said booking required for visit. Yes we could of looked on website... read more
Trip to Italy · Italy - Oct 1 - Oct 12, 2018
My wife and I just returned from a 12 day (Sept 30-Oct 12) road trip around the island of Sicily. We worked with Marianne to book our car, places to stay and visit, and local guides. I started to work with Marianne back in early 2018 and she delivered on all counts.
The itinerary for each day provided us many interesting things to do, as well as plenty of time for us to explore this beautiful island. All accommodations were very comfortable and inviting. There were a few in which we would... read more
Almalfi Coast · Italy - Sep 24 - Sep 30, 2018
Trip to the Almalfi Coast was amazing! Carmelo was super helpful in planning and tailoring the trips to our needs. The agency was also very quick to respond during our stay in Italy and was very accommodating in helping us work out some last minute changes to our trip. It was truly an unforgettable experience in a beautiful place!
Trip to Italy · Italy - Sep 25 - Sep 27, 2018
Had an amazing time on our short, self-guided bike trip through Tuscany. The area is beautiful, especially the stretch from the outskirts of Florence to Radda in Chianti. Lots of wineries with consistently good wine. Everything was well coordinated in terms of bike delivery, luggage transport, and hotel booking. Had some initial difficulty with the bikes and with navigation but everything went smoothly afterwards.
Dolomites · Italy - Sep 20 - Sep 22, 2018
Olivier was very helpful, was quick to respond and booked an unforgettable trip for us. Thank you!
Italy highlights (10 Days) · Italy - Aug 28 - Sep 9, 2018
Marianne was great! Thanks to her, my mom and I got to enjoy Italy stress free. She was really patient, answering all my questions. She was thoughtful offering suggestions and options for tours and hotels. Marianne while in Italy checked on us, making us feel taking care of.
Thank you Marianne!
Italy in September · Italy - Sep 13 - Sep 22, 2018
This was the first time we have ever planned,booked and paid for a trip totally on the internet. We are older travellers and were a bit hesitant about "faceless" booking, but we are happy to say everything worked out wonderfully. We started planning our trip to Italy with local specialist ,Georgia who put together a fantastic package and was completed by Marianne, with a few changes that we decided to make. All in all, every detail worked out great with no problems with any of the... read more
Dolomites Trekking - one week · Italy - Aug 13 - Aug 19, 2018
Julien and Olivier from Allibert Trekking did a fantastic job in planning my itinerary for my Dolomites trek. Given that August is the high season, I thought the task of booking my trip would be almost impossible given that I booked in June. Nevertheless, within 48 hours of initial contact, I had my itinerary mapped out and all rifugios confirmed. It was almost too good to be true!
They were super responsive and possess great knowledge useful for people wanting to take a self-guided tour.... read more
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Aug 10 - Aug 31, 2018
We had a terrific experience working with KimKim. There were some glitches and problems along the way, but the fact that we had a cell phone number to call and that someone ALWAYS answered the telephone and assisted us immediately made a huge difference in our feeling that we did not have to resolve the issue on our own. The hotels that were booked through KimKim were fine, and without exception the staff at the hotels, many of which were family-run, were kind and helpful. Regarding the... read more
Rome excursions · Italy - Jun 29 - Jul 1, 2018
Took forever to get answers on the tour then once in Italy tour was not what I paid for and they were unable to purchase the tickets for the underground Colosseum as purchased. Very disappointing experience in all.
Trip Sicily · Italy - May 26 - Jun 6, 2018
Our feedback from our 12 day trip in May/June 2018 to Sicily organised for 4 adults by KimKim was outstanding to say the least. We asked KimKim to put together a leisurely itinerary that covered the history of Sicily, farmhouse lunches and a Sicilian cooking class.
From our pick-up on arriving by ferry from Malta at 6.30am by Stefano our driver and Maria our guide. Maria and Stefano (supplied by Valdinoto Tours) were both outstanding. So helpful throughout our 3-4 days with them. Maria... read more
Sicily Trip · Italy - Jun 9 - Jun 26, 2018
We had a wonderful 14 days in Sicily with an extension of 2 nights in Lipari and 2 additional nights in Rome. Marianne was very helpful, especially when we altered our Mt Etna excursion and she then added an additional dinner to our trip. The only recommendation my husband and I were to make is if you plan to drive to Syracuse's part of the City called Ortygia, it should be mentioned that you need to 1st park your car in longterm parking and then take a taxi to the hotel as only residents' cars are allowed.
Walking tour in Tuscany or Piedmont · Italy - Jun 19 - Jun 23, 2018
Marianne did a great job of arranging our walking trip on the Francigena way from San Miniato to Siena. The hotel arrangements were great, the bag pickup was flawless and the taxis she arranged that allowed us to cut down each day to a reasonable 10-12 miles a day of walking were aways on time. Working with her was well worth the money.
Trip Sicily · Italy - May 26 - Jun 6, 2018
We could not fault the whole trip. All the guides were exceptional. The places we visited were fabulous. The farm house lunches absolutely great. We would recommend this trip to anyone who asked for advice.
Road Trip Around the Scenic Sicilian Coast - 15 Days · Italy - Apr 15 - May 1, 2018
An excellent trip. Choice of guides and destinations inside Sicily was excellent. Accomodation excellent except for two nights in Cefalu where the accommodation was too basic and better suited to backpackers.
Sicily · Italy - Mar 31 - Apr 7, 2018
With our input, Giorgia came up with a great itinerary for our trip to Sicily, and the experience was smooth and stress free. We were paired up with very knowledgeable guides and really enjoyed the street food and culture tour in Palermo and the tour of the temple ruins in Agrigento. The hotels where we we we stayed were clean and centrally located so that we had only short walks to the center of town, The agriturismo was my favorite stay -- located in the countryside with gracious hosts... read more
Christmas and New Years in Italy · Italy - Dec 24 - Jan 2, 2018
I reached out to KimKim because I had a difficult time planning the itinerary for our Italian vacation on my own. Giorgia did an excellent job with helping us plan. She had great recommendations for tours and things to do in Florence. She booked a small group tour of the Colosseum including the underground and other off-limit places. She also booked us for a small group tour of the Vatican. Our guides were extremely knowledgeable and seemed to love sharing the history of their city. Giorgia... read more
Florence · Italy - Dec 15 - Dec 19, 2017
This trip to Italy was amazing. Giorgia did a fabulous job arranging everything, responded to emails quickly and efficiently! We had some issues with our flights getting changed multiple times, and Giorgia was amazing, kept in contact with us and our driver and our driver was there to meet us when we finally got there. My daughter especially liked the guide (whose name I can't remember) for the city tour of Florence, she took us to several churches, told us about art (my daughter is a... read more
Sicily with Paul · Italy - Oct 16 - Oct 21, 2017
Several accommodations were outstanding - Palazzo Failla Hotel in Monica and Hotel Olympia in Venice were great and exceeded out expectations. However, the hotel in Catania, Hotel Alla Giudecca was in a good location but was pretty "spartan" and dark; the kitchenette for our purposes was unnecessary. The hotel in Catania, Hotel Etna 316, was also only marginally acceptable. Again it was in a good, central location. Problems include: it had poor air conditioning; our room was literally... read more
Everything Italy · Italy - Oct 3 - Oct 24, 2017
There were a couple of problems when we were using the private transfers. We couldn't find the drivers and had to call the car service a couple times. The drivers were actually there but they were hard to find. They usually had a sign with our name but those times we couldn't find them, the drivers were in a high traffic area or not holding the sign up at all. When we called the car service number we provided, they often did not speak English so it was difficult to communicate the problem.... read more
Sicily trip · Italy - Oct 3 - Oct 17, 2017
The itinerary - Giorgia worked with us to create the trip that was suited to us, at a fair price.
She was always there if we wanted to contact her with any queries or comments.
The hotels - Were all in great locations, and were very good to excellent rooms. There was only one that was unsuitable, and this complaint was quickly rectified by the hotel and Giorgia. The staff were always helpful and friendly, and were always expecting us.
The connections - All connections were met, the drivers... read more
Tour Sicily · Italy - Oct 1 - Oct 8, 2017
Only one slip-up on a day which was overpacked with 2 archaeological sites and a guide scheduled too close together.
Sicily · Italy - Aug 13 - Aug 18, 2017
It was mostly perfect. The drivers were all wonderful. They were punctual, friendly, obliging and cars were immaculate . The guides were even better, especially Valentina in Palermo who we adored.The others were fabulous too.Accommodation was mostly good,but we found the agiturismo in Agrigento tooooo remote,and my brief did say we were city slickers . Also it was feragosto eve and they had a party.
However,I have been recommending you to everyone.
Also nearly perfect but better than good.... read more
Sicily · Italy - Sep 26 - Oct 2, 2017
Every part of your itinerary went off without a hitch - perfect! Thank you, thank you. We never waited a minute for any of our transfers or activities. Would definitely recommend and use you and KimKim again.
Transfers: The drivers who did our transfers all were in time, polite and had nice, clean luxury cars.
Lodging: Our accommodations were well selected. The locations were great and staff very helpful. Our only comment on hotels was the the Hotel de Corsa in Taromina : the location,... read more
Scicilly · Italy - Sep 13 - Sep 19, 2017
One small issue, airport pickup in Sicily did not show up on time and had to get a cab.
Giorgia was a pleasure to deal with!
Scicilly · Italy - Sep 13 - Sep 19, 2017
Spectacular Self-Drive Tour Around Sicily - 14-Day Itinerary · Italy - Sep 1 - Sep 11, 2017
We loved this trip! Hike to the top of an active volcano at sunset (Giorgia ordered the full moon, too), snorkel in the Ionian Sea, learn about the earlier inhabitants of Sicily, their architecture and way of life, amble Baroque towns, hike to ridges looking over volcanic islands and along the seashore and through the marsh (Giorgia organized the flock of wild flamingos), eat gelato, drive and explore at your own pace. The hotels were FABULOUS! The hiking routes really made the trip,... read more
genoa to cinque terre · Italy - Jul 27 - Jul 27, 2017
Kimkim did a great job. Our liaison (Giorgia) coordinated exactly what we wanted and when one of the tours fell through, arranged for a substitute on short notice. Well done!
Giorgia was amazing! Couldn't have asked for anything better. Timely responses, adaptable to our desires, and provided excellent advice.
Trip to Italy · Italy - Jul 7 - Jul 10, 2017
Overall the hotels were excellent and the trip-planning advice was spot-on. I was thinking of renting a car in Amalfi but was VERY glad I did not! Great job.
One hotel was not great, since it provided little in the way of service. We wished we had a guide in Pompeii. I'm sure I'm the one who didn't want it, but it would have been good to have one.
Volcanoes of Sicily - Exploring Mt Etna and the Aeolian Islands - 9 Day Itinerary · Italy - Jun 5 - Jun 18, 2017
Could have had better maps for the trail in Lipari and more options with boats from Lipari to other islands.
Antonella was above the call of duty. Answering so many questions, putting up with my friends (who then later didn't join the trip!), making changes at the last minute for me. She really knows her stuff.
Italy0517 · Italy - May 2 - May 12, 2017
Planning and booking went pretty well. I would suggest that the organizers answer all of the questions asked by the clients, even if they seem unrelated to the actual booking, just so that there are no misunderstandings. Questions such as recommendations for restaurants were simply ignored. Answers to questions like that would have been extremely helpful.
Giorga did a nice job. She answered emails in a timely fashion and her responses were mostly clear. She was as responsive as... read more
No title · Italy - May 1 - May 7, 2017
Small exception with one of the drivers but overall it was exceptional.
Giorgia was quick to respond with any question or issue.
Sicily - culture, walking, active, local food · Italy - Apr 10 - Apr 24, 2017
Great experience with the website and working with Georgia. She was great. The package of materials was excellent. I loved all the maps and they saved us a few times - I couldn't have gotten the Sicily road map on my own but not all the local maps she sent us. Also loved the driving directions and suggestions with details for optional tours. She worked with us to create our itinerary and her knowledge was so good. We never would have done what we do without her help. I loved all her... read more