Mathilde D.

Mathilde went above and beyond to make our Switzerland trip so wonderful! This was the second trip she put together for us and I will definitely have her plan the next. From the daily activities to the hotels she chose, everything was perfect! She also was there every step of the way leading up to the trip and during. I highly recommend having Mathilde plan your next vacation! You will not regret it. 😊

Hotel Reviews

Hotel Hofgarten Luzern

Luzern

This hotel was so cute! It was close enough to shops, restaurants and the lake to be able to walk but you still felt tucked away in your own private oasis. The staff was wonderful! I would definitely choose to stay here again on my next visit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alpenhof

Grindelwald

WOW. Is one way to describe this hotel. The walk up was well worth the incredible views we had from our room. The staff was amazing and very kind. We did not want to leave. If you are planning a trip to Grindelwald, I cannot recommend this hotel enough.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Adler Zürich

Zürich

Our experience was wonderful! We got to the hotel early and our room was not ready yet. Christina (her and Maria were fantastic!!) still checked us in and was able to get us a table at the hotel’s restaurant. After a long travel day, it was great to just relax. The hotel is in the perfect spot! There are so many restaurants to choose from just a few steps out of the hotel doors. There is even a little pharmacy shop right across the hotel that has some essentials you may have forgotten! You are a 30 second walk to the river where you can take in views of that, the amazing architecture and mountains. I highly recommend booking your stay here. I know I will be back!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Fondue Gondola (To book in advance & to pay on-site)

Switzerland

Quality of Experience

I

Guides, Drivers and Staff

Transport

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Greetings,
First off, thank you kimkim.com , Mathilde and her colleagues, Ambre and Emilie, for making our lifelong bucket item fulfilled.
One would think that it would be near impossible for one to have a perfect 6-week journey across Europe including 10 countries and so many cities and events. Well, kimkim.com , Mathilde and her colleagues made that happen for us.
-- Blacklane: One of the best decisions we made was to use "transfers" to & from hotels and to & from train stations or airports. Blacklane was totally professional, prompt, beyond helpful and always made us feel that we were safe and in good hands.... 5 stars!
-- Livtours: They were another blessing for us. We loved the small group size of no more than 6 and on several occasions we were the only ones with the guide. They were very professional, knowledgeable, personable, and made our tours very memorable.... 5 stars!
-- Hotels: kimkim.com and Mathilde did a great job of picking our hotels for us. Location and culture were a huge part of her selections. We trusted her totally in very hotel selection and were very satisfied.... 5 stars!
-- Events: We felt that Mathilde chose highly selected tickets for our tours and events.
- The seating for the Flamenco Show & Dinner in Barcelona was perfect!
- Our table for our Seine River Dinner Cruise in Paris was perfect!
- Our table for the Moulin Rouge Dinner Show in Paris was right up front at the stage and again, perfect!
- Jim absolutely loved the cooking class in Florence!
- And then there was Mother's Day (May 10th in the US) and the Spanish Lippizan Horse Show! We were in the
box seats, row 4, perfectly centered for the performance! What a perfect, special event for Mother's Day!
- And finally, we loved the 24/7 access that was made available for help when needed.
Jim and I are pretty picky with high expectations of others; so, when we say we are 100% pleased with our 6-week journey across Europe, IT MEANS SOMETHING! Thank you! Thank you! Thank you!
We are spreading the word about kimkim.com
Forever grateful,
Jim amd Alice Snellenberger
Europe 2026

Communication with Mathilde was very good start to finish. Michael our transport guru was good with text msgs so we knew what to expect. Our drivers all prompt & dependable. Sabastien in Paris went above & beyond to make sure we were safe & understood how train travel works in Europe. Emilee in Dijon had a very luxurious comfy car to pick us up in. Our hotels all had great locations, helpful staff; very nice breakfasts. Customers need to know that a sofa sleeper bed is not a good choice, if you can avoid it. Our e-bike trip in Beaune with Mathilda was a highlight. Highly recommend! Chateau de Pape & all day tour was all very good, but made for a very long day. The Pope’s palace in Avignon was not worth a visit IMO. More spectacular from the outside. Awesome location choices for our chocolate/pastry tour in Paris with R.T. Loved all the small shops she brought us to. I would choose a different guide though.

Activity Reviews

From Beaune: Full day Ebike Burgundy tour, tastings & picnic lunch

Beaune

We can not say enough good about Mathilda our guide! So knowledgeable about the vineyards & the community. This was a highlight of our France trip. What an awesome activity~Peter made sure our bikes were right for us & we had what we needed b4 starting AND he sells wine at his bike shop?!? Love it! The bikes do have pañier bags on the back so no need for backpacks.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

We walked to the location easily

Transport

We walked to the location easily

Highlights of Provence: Chateauneuf du Pape & Luberon

Avignon

Our guide, Joanna (? Yellow hat) was very informative & moved at a good pace. The scenery & stops amazing. The full day tour is very long though & you do return to Avignon for lunch. Be aware. You will see great views though.

Quality of Experience

Locations

Guides, Drivers and Staff

Transport

Mathilde helped us plan a wonderful trip to Zurich, Bavaria, and Munich.

Hotels were nice, clean, comfy, with excellent included breakfasts. We enjoyed our trip from Zurich to the Black Forest of Germany with Sergio very much. The Lindt Chocolate factory tour was also a highlight. Le D'ezaley and Swiss Chuchi were two very good meals in Zurich, both recommended by Mathilde.

Then we moved on to Lindau, Fussen, and Neuschwanstein Castle with our tour guide, Paul. The Castle was unforgettable in the snow.

After traveling by train to Munich, Mathilde's driver was awaiting our arrival and took us to our hotel and then to the Viktualienmarkt for our food tour with Kevin. He was fantastic!

Finally, our tour of FC Bayern Munich's Allianz Stadium was a highlight for our children while later that day, enjoying a liter of beer at Augustiner Keller was a highlight for me.

Thank you, Mathilde for planning a wonderful trip to an area of the world that I did not know much about. Initially, I had some reservations about hiring KimKim and Mathilde, but everything was smooth and well organized and I would use them again without hesitation.

Mathilde planned a wonderful trip for our family. The variety of tours was perfect. We especially liked our food tour in Munich as it wasn’t just focused on Bavarian food, but also other international flavors which have been adopted into the culture.

The hotels were in perfect locations for walking to all the important sites.

There really isn’t anything she could have done to improve our experience. Thank you.

I do have one suggestion for KimKim though. I would wait a few days after our trip to ask for a review, as sending the email while still on vacation spoils the last day. We are not done yet. Thank you.

Best,
Christina

Activity Reviews

Nuremberg Medieval Old Town Walking Tour

Nuremberg

Quality of Experience

Guides, Drivers and Staff

Transport

Salzburg Introduction

Salzburg

Quality of Experience

Guides, Drivers and Staff

Transport

Apple Strudel & Cookies cooking class incl. Lunch

Salzburg

Quality of Experience

Guides, Drivers and Staff

Transport

Myths & Legends Munich walking tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein and Linderhof Premium Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

More Than Viktualienmarkt Food Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Mathilde and Amandine created an amazing trip for my daughter and me! We enjoyed Christmas markets in 3 cities in Germany and spent the holiday in Paris. We are very appreciative for their local insights and suggestions, as well as their willingness to speak with us to discuss details.

Hotel Reviews

King's Hotel Center Superior

Munich

The front desk staff were very friendly and helpful. Complimentary breakfast had many delicious options.

Authenticity & Character

Location

Within walking distance of everything we did, such as the Pinakothek Museum and Christmas markets.

Staff

Richard at the front desk was especially kind and helpful.

Cleanliness & Comfort

Clean, but the room was very hot and we could not control the temperature. We were forced to cool it down by opening a window at night (in the winter).

NH Heidelberg

Heidelberg

Gorgeous hotel! The breakfast buffet had so many options, and the front desk staff were very friendly. Wish we could have had more than 1 night here.

Authenticity & Character

Location

Within walking distance of the shopping area and Heidelberg Castle. A bit of a hike, but we managed.

Staff

Cleanliness & Comfort

ESPLANADE Saarbrücken

Saarbrücken

Very nice hotel, but in a not-great area of the city. Surrounded by graffiti, and our Uber would not drop us off directly at the hotel due to one-way streets. We needed to walk about 1 block.

Authenticity & Character

Not very family friendly. Very red and black with a visible shower from the bedroom.

Location

Bad area of town. People were loud outdoors all evening.

Staff

Front desk staff were very kind.

Cleanliness & Comfort

Hotel 34B

Paris

The location was a bit far from everything we wanted to see, and the interior needs a serious redesign. It is blue, red, and white wallpaper and carpets throughout the hallways that look like a labyrinth.

Authenticity & Character

Interior decor

Location

Staff

Most everyone was very kind and helpful, especially the kitchen staff who helped me prepare a tray for my daughter when she was ill.

Cleanliness & Comfort

Elevators fit only 2 people.

Activity Reviews

Day Tour to Salzburg from Munich

Munich

It was way too short. We were only in Salzburg about 3 hours and spent 4 hours on a train.

Quality of Experience

Guides, Drivers and Staff

Transport

Leave earlier and stay later.

Munich’s Original Christmas Market Food Tour

Munich

Bridget was fantastic! She made sure we experienced all of the highlights and also gave us some history to the area.

Quality of Experience

Guides, Drivers and Staff

Welcome to Saarbrücken!

Saarbrucken

We did not enjoy this city at all. It had no charm and was full of graffiti. In hindsight, we wish we would have stayed 2 nights in Heidelberg.

Quality of Experience

Welcome to Paris

Paris

Our driver was wonderful. He communicated with us about the schedule and was awaiting us when we arrived at the train station.

Quality of Experience

Guides, Drivers and Staff

Transport

Smooth, professional driving! We tend to get motion sickness, and he was a very gentle driver.

Christmas Dinner Cruise

Paris

Very well organized, delicious food, beautiful ambience, and attentive wait staff.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

24/7 assistance in case of emergency

Germany

We needed to contact Mobee International on a weekend when my daughter became ill so that we could arrange to cancel the day's activities. The 24/7 staff were very understanding and kind.

Quality of Experience

Guides, Drivers and Staff

My daughter, my niece and myself booked a winter ski trip to Switzerland last month. Our specialist Mathilde was phenomenal. She ensured we had an overall amazing ski experience and booked the right tours for our adventure. She was knowledgeable, and patient as I had lots of questions. She gave us recommendations as it relates to Christmas markets, must see places and shopping areas. The hotels were absolutely cozy and stunning. The restaurant recommendations were superb. We plan on taking another trip to Switzerland next winter. This is my 3rd time using Kim Kim for travels overseas, and they never disappoint, We will definitely reach out to Kim Kim when we return to Switzerland in Dec. 2026.

Activity Reviews

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Schilthorn - Piz Gloria

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport