Mathilde D.

Switzerland has outstanding scenery, did not realize how many lakes are there. Our favorite locations were Lucerne, Lugano, Zermatt and Grindelwald. Our e-bike tour at St. Moritz was great; Alex was a wonderful guide.

Hotel Reviews

Central Plaza Hotel

Zürich

Good proximity to train station. Room was so small there was no place for luggage. Adjacent construction and road work did not help conditions.

Ameron Luzern Hotel Flora

Luzern

Good location, modern rooms and facility. Need lobby access without steps.

Hotel Spinne Grindelwald

Grindelwald

Showing its age, but the location is excellent. A bit of a maze to reach our room, but a beautiful view of the Eiger.

LUGANODANTE - We like you

Lugano

Tricky to find, rooms are small. Awkward entrance porch. It is convenient to the incline up to the train station. Close enough to the lakefront to make the walk enjoyable.

Art Boutique Hotel Monopol

St. Moritz

Location is central, but access is hard. Wish we had known there was a shuttle available from the station. Reception is up a flight of stairs from the entrance, or you have to know to enter through the lower-level restaurant to access the elevator.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lobby access. Hard to recommend this facility in August, no air conditioning.

Hotel Alpenhof

Zermatt

Amazing view of the Matterhorn from our room. The rooms, the amenities were all first-rate.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mona Montreux Hotel

Montreux

Room was a bit small and cramped, but we enjoyed the balcony. Cannot enter the lobby without pulling luggage up stairs. Getting from the train station to the hotel was arduous with luggage.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lobby access.

Eastwest Hotel

Geneva

Location close to Lake Geneva is nice. No elevator access at street/lobby level. We were stuck in a room with a view of neighbors' laundry.

Authenticity & Character

There is no access to the building without steps, and even more steps to access the elevator.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chillon Castle (Entrance tickets)

Switzerland

Beautiful castle and well-organized tour.

Swiss Travel Pass

Switzerland

Quality of Experience

Swiss train system is outstanding. Only negative is the process to reserve lunch on the Glacier Express. It should be simple to have a process that acknowledges and confirms a meal reservation/order.

Night Watchman Walk in Lucerne (private tour)

Lucerne

We enjoyed the presentation and the tour. The stories and history were excellent.

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

We decided to pivot to Mt. Pilatus instead.

Summer Kayak Tour Lake Brienz

Switzerland

Enjoyed kayaking, but the trip time before and after made the day more of a chore than an adventure.

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

The only negative was the weather. Worst day of the trip, there was no visibility at the top. The Discovery tour was excellent in the mountain, walking inside the glacier was awesome.

Cruise and Cook - Lugano

Lugano

Loved the location, the experience and the people. They did not speak English and we did not speak Italian, but we made it work. The meal was outstanding, one of our best.

Private hike & picnic (Summer)

St. Moritz

A beautiful bike ride and lunch. Alex is a fascinating person and excellent guide.

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Great experience. Priority boarding is a must.

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

Enjoyed seeing and learning about the barrels. The "tour" and demonstration were completed in a short time. Maybe not the best experience for a party of two. Other, larger groups seemed to get more attention/activities.

Geneva Food Tour

Geneva

A good experience. The best fondue we had on the whole trip. Truly enjoyed Geneva Old Town.

Quality of Experience

Guides, Drivers and Staff

Our driver Mr Emir Kenrick was extremely courteous and assisted us greatly in our transfers.
Our guide for both your - Ken was excellent with his ability to interact, tell informative information, keep us interested and genuinely connect with us.

Activity Reviews

Welcome to Luxembourg City!

Luxembourg City

Luxembourg 1-day Private Guided country tour

Luxembourg City

Great to have same guide - Ken again. He was enjoyable to spend the day with.

Quality of Experience

Food

Sandwich’s were excellent

Guides, Drivers and Staff

Transport

Luxembourg city private guided walking, food & wine tasting tour

Luxembourg City

Great to have Ken guide us as a true Luxembourger!

Quality of Experience

Guides, Drivers and Staff

Ken cared in making sure the experience was positive and meaningful.

All of local guides were great in both Paris and Florence. Fashionista guide and food guide were wonderful Francesco on conquering trrra and San Gianni was great with knowledge and flrxinilitu given the heater had a great time in spite of done challenges both hotels not prepared for I room double bed and 2 rooms twin beds even though I was clear with agent. There were mix up’s with cars to add imports seems we were told 2 cars and then we would have a van with one driver which makes sense but did I pay for 2 cars each time. It took time to learn metro and we used it but going st night for stone river cruise directions said one hour needed and we left 9 minutes before and missed the boat by 46 minutes we do not know the traffic in Paris and I fett at l we should have been told more what to expect do we missed it yo the great disappointment got my oldest granddaughter and we were all dressed up I need an invoice with expenses for thst yo see if I can claim on my travel insurance and walking around looking for a place to eat. Is this new way of customers going to the guide which was an added stressor is that the way kimkim is moving to? Do I believe my family made the best of it and we had a great time but I believe the agent does not fo detail well. Even directions or referrals got restaurants web sites were not how reservations were made those are things we would not know. I would think twice about working either kimkim agdin

Mathilde went above and beyond to make our Switzerland trip so wonderful! This was the second trip she put together for us and I will definitely have her plan the next. From the daily activities to the hotels she chose, everything was perfect! She also was there every step of the way leading up to the trip and during. I highly recommend having Mathilde plan your next vacation! You will not regret it. 😊

Hotel Reviews

Hotel Adler Zürich

Zürich

Our experience was wonderful! We got to the hotel early and our room was not ready yet. Christina (her and Maria were fantastic!!) still checked us in and was able to get us a table at the hotel’s restaurant. After a long travel day, it was great to just relax. The hotel is in the perfect spot! There are so many restaurants to choose from just a few steps out of the hotel doors. There is even a little pharmacy shop right across the hotel that has some essentials you may have forgotten! You are a 30 second walk to the river where you can take in views of that, the amazing architecture and mountains. I highly recommend booking your stay here. I know I will be back!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alpenhof

Grindelwald

WOW. Is one way to describe this hotel. The walk up was well worth the incredible views we had from our room. The staff was amazing and very kind. We did not want to leave. If you are planning a trip to Grindelwald, I cannot recommend this hotel enough.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Hofgarten Luzern

Luzern

This hotel was so cute! It was close enough to shops, restaurants and the lake to be able to walk but you still felt tucked away in your own private oasis. The staff was wonderful! I would definitely choose to stay here again on my next visit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fondue Gondola (To book in advance & to pay on-site)

Switzerland

Quality of Experience

I

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Greetings,
First off, thank you kimkim.com , Mathilde and her colleagues, Ambre and Emilie, for making our lifelong bucket item fulfilled.
One would think that it would be near impossible for one to have a perfect 6-week journey across Europe including 10 countries and so many cities and events. Well, kimkim.com , Mathilde and her colleagues made that happen for us.
-- Blacklane: One of the best decisions we made was to use "transfers" to & from hotels and to & from train stations or airports. Blacklane was totally professional, prompt, beyond helpful and always made us feel that we were safe and in good hands.... 5 stars!
-- Livtours: They were another blessing for us. We loved the small group size of no more than 6 and on several occasions we were the only ones with the guide. They were very professional, knowledgeable, personable, and made our tours very memorable.... 5 stars!
-- Hotels: kimkim.com and Mathilde did a great job of picking our hotels for us. Location and culture were a huge part of her selections. We trusted her totally in very hotel selection and were very satisfied.... 5 stars!
-- Events: We felt that Mathilde chose highly selected tickets for our tours and events.
- The seating for the Flamenco Show & Dinner in Barcelona was perfect!
- Our table for our Seine River Dinner Cruise in Paris was perfect!
- Our table for the Moulin Rouge Dinner Show in Paris was right up front at the stage and again, perfect!
- Jim absolutely loved the cooking class in Florence!
- And then there was Mother's Day (May 10th in the US) and the Spanish Lippizan Horse Show! We were in the
box seats, row 4, perfectly centered for the performance! What a perfect, special event for Mother's Day!
- And finally, we loved the 24/7 access that was made available for help when needed.
Jim and I are pretty picky with high expectations of others; so, when we say we are 100% pleased with our 6-week journey across Europe, IT MEANS SOMETHING! Thank you! Thank you! Thank you!
We are spreading the word about kimkim.com
Forever grateful,
Jim amd Alice Snellenberger
Europe 2026

Communication with Mathilde was very good start to finish. Michael our transport guru was good with text msgs so we knew what to expect. Our drivers all prompt & dependable. Sabastien in Paris went above & beyond to make sure we were safe & understood how train travel works in Europe. Emilee in Dijon had a very luxurious comfy car to pick us up in. Our hotels all had great locations, helpful staff; very nice breakfasts. Customers need to know that a sofa sleeper bed is not a good choice, if you can avoid it. Our e-bike trip in Beaune with Mathilda was a highlight. Highly recommend! Chateau de Pape & all day tour was all very good, but made for a very long day. The Pope’s palace in Avignon was not worth a visit IMO. More spectacular from the outside. Awesome location choices for our chocolate/pastry tour in Paris with R.T. Loved all the small shops she brought us to. I would choose a different guide though.

Hotel Reviews

Hôtel Belloy St Germain

Paris

Location: Very good for walking or using metro. Staff: Welcoming & informative when you ask. Rooms: Triple rm was tight for x3 adults but, well appointed. Very nice bathrm set up. Small balcony with chairs-a highlight. Our daily maid service was exceptional. Breakfast area: a pleasant surprise. Didn’t know what to expect in the basement & found a lovely setting with a nice variety of food items & beverages. I enjoyed the lounge area atmosphere. I would recommend this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mercure Avignon Centre Palais des Papes

Avignon

Location: couldn’t be better for walking. Staff: excellent. Rooms: well appointed; clean. Windows open to the outside which I loved. Water bottle in fridge very nice feature. Hallways tight, dim; tired in appearance. Breakfast area: I cant say enough good about the service & food. Very enjoyable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ibis Styles Beaune Centre

BEAUNE

Location: good for walking anywhere. Staff: excellent. Cleanliness: top notch. Rooms: well appointed-love that Wi does open to the grassy courtyard. The courtyard was lovely to sit & have a coffee or glass of wine. The hotel bar was a nice surprise. Highly recommend.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Highlights of Provence: Chateauneuf du Pape & Luberon

Avignon

Our guide, Joanna (? Yellow hat) was very informative & moved at a good pace. The scenery & stops amazing. The full day tour is very long though & you do return to Avignon for lunch. Be aware. You will see great views though.

Quality of Experience

Locations

Guides, Drivers and Staff

Transport

From Beaune: Full day Ebike Burgundy tour, tastings & picnic lunch

Beaune

We can not say enough good about Mathilda our guide! So knowledgeable about the vineyards & the community. This was a highlight of our France trip. What an awesome activity~Peter made sure our bikes were right for us & we had what we needed b4 starting AND he sells wine at his bike shop?!? Love it! The bikes do have pañier bags on the back so no need for backpacks.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

We walked to the location easily

Transport

We walked to the location easily

Mathilde helped us plan a wonderful trip to Zurich, Bavaria, and Munich.

Hotels were nice, clean, comfy, with excellent included breakfasts. We enjoyed our trip from Zurich to the Black Forest of Germany with Sergio very much. The Lindt Chocolate factory tour was also a highlight. Le D'ezaley and Swiss Chuchi were two very good meals in Zurich, both recommended by Mathilde.

Then we moved on to Lindau, Fussen, and Neuschwanstein Castle with our tour guide, Paul. The Castle was unforgettable in the snow.

After traveling by train to Munich, Mathilde's driver was awaiting our arrival and took us to our hotel and then to the Viktualienmarkt for our food tour with Kevin. He was fantastic!

Finally, our tour of FC Bayern Munich's Allianz Stadium was a highlight for our children while later that day, enjoying a liter of beer at Augustiner Keller was a highlight for me.

Thank you, Mathilde for planning a wonderful trip to an area of the world that I did not know much about. Initially, I had some reservations about hiring KimKim and Mathilde, but everything was smooth and well organized and I would use them again without hesitation.

Mathilde was wonderful and knowledgeable through out the planning process! She checked in regularly and made sure we had everything we needed before we left. The entire team was wonderful and attentive during our trip as well. Figuring out WhatsApp made day-to-day questions and concerns easy to deal with.
Our family loved all of the activities that were planned especially our Colosseum tour in Rome and paragliding in Switzerland!

Hotel Review

Sunstar Hotel & SPA Grindelwald

Grindelwald

Amazing views and hospitality, we loved our stay!

Authenticity & Character

Location

Amazing mountain views!

Staff

Cleanliness & Comfort

Activity Reviews

American D-Day Full Day Tour (Private tour)

Bayeux

This tour was amazing! Our guide was knowledgeable and we could tell he was passionate about the area and it's history. We learned so much extra history and it was an honor to stand on the beaches and visit the cemetery- our guide even made sure to time the tour so that we were able to experience the flag lowering cemetery at the Normandy American Cemetery. It was quite a special day.

Quality of Experience

Our guides knowledge and passion for the history and area

Guides, Drivers and Staff

Comfortable van, great pace- we never felt rushed

Transport

Paragliding Big Blue Winter

Switzerland

AMAZING!!! This was our family's favorite activity- everything from the beautiful drive up the mountain to the soft landing in the park was more than we ever could have imagined! Our pilots were great- they let some of us float and did tricks and spins with our more adventurous kids.

Quality of Experience

Guides, Drivers and Staff

Transport

Beautiful drive!

First Entry Private Colosseum & Roman Forum Tour with Special Arena Access

Rome

This tour was amazing! Our tour guide was so knowledgeable- she was an archeologist so it felt like we were getting an extra history lesson with our tour!

Private Rome Golf Cart Tour

Rome

The best way to see Rome and save your feet! We saw so many sights and learned so much history, our tour guide was great- funny and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

Mathilde planned a wonderful trip for our family. The variety of tours was perfect. We especially liked our food tour in Munich as it wasn’t just focused on Bavarian food, but also other international flavors which have been adopted into the culture.

The hotels were in perfect locations for walking to all the important sites.

There really isn’t anything she could have done to improve our experience. Thank you.

I do have one suggestion for KimKim though. I would wait a few days after our trip to ask for a review, as sending the email while still on vacation spoils the last day. We are not done yet. Thank you.

Best,
Christina

Activity Reviews

More Than Viktualienmarkt Food Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein and Linderhof Premium Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Myths & Legends Munich walking tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Apple Strudel & Cookies cooking class incl. Lunch

Salzburg

Quality of Experience

Guides, Drivers and Staff

Transport

Salzburg Introduction

Salzburg

Quality of Experience

Guides, Drivers and Staff

Transport

Nuremberg Medieval Old Town Walking Tour

Nuremberg

Quality of Experience

Guides, Drivers and Staff

Transport