Switzerland Travel Agents

We loved our trip to Switzerland! The country is beautiful and the people are very welcoming. We visited Lucerne, Grindlewald, Zermatt, Zurich and Interlaken. Our travel was completely by public transportation, trains, boats and busses. The Swiss Travel Pass worked perfectly! We loved not having to stress about making a train at a certain time. My KimKim app worked perfectly also. We had every detail of our trip right at our fingertips and could send messages to our KimKim representative if we ran into a snag. Mathilde, our KimKim rep was a wonderful help in planning a perfect dream trip! Thank you Mathilde. One of our favorite things during the trip was the E-bike ride!! So fun and absolutely beautiful. Our guide, George from Czechoslovakia, was GREAT! This is our second KimKim trip and were planning another one for next year.

Hotel Reviews

Ameron Luzern Hotel Flora

Luzern

Beautiful room. Very convenient to everything. Very walkable to most attractions and close the bridge.

Authenticity & Character

Felt like a vintage find!

Location

Close to the river and bridge

Staff

Only thing was the restaurant staff were not the best.

Cleanliness & Comfort

Belvedere Swiss Quality Hotel Grindelwald

Grindelwald

Beautiful location. Great view of the mountains from the large room. Loved the patio. It was really expensive tho, the restaurant was sooo expensive and not that good honestly. The fondue was not something I would redo.

Authenticity & Character

Location

Really close to the train station and has a beautiful view.

Staff

Cleanliness & Comfort

Nice bed, shower and patio

Hotel National

Zermatt

Beautiful historic hotel. The room was big and had nice furnishings. Really close to the amenities.

Authenticity & Character

Location

Staff

They accidentally damaged one of our luggage pieces and came forward about it. The actually paid us for a new one! Amazing manager staff. The bartender, from Portugal, was very good.

Cleanliness & Comfort

Hotel Glockenhof

Zürich

Weird room. Had a shower with glass walls that looked into the bedroom. Kinda like being on TV display for anyone in the bedroom or other parts of the room. The air conditioning did not work well. Nice to have coffee and tea available in the room. Had a nice area with a desk. It was quite a walk from the train station. We took a hotel van to the airport to avoid that walk again. We were not told the hotel "shuttle" would cost us $80, and were surprised to find that out at the airport by the driver who asked us to pay him.

Authenticity & Character

Location

Far walk from the train station. Nice for other things, like the lake and shopping/dining.

Staff

Pretty cold staff at the front desk.

Cleanliness & Comfort

It was clean and the bed was okay

Activity Reviews

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Absolutely loved this adventure. It was perfect. Beautiful, fun and engaging. Our guide, George, was perfect.

Quality of Experience

Food

The Swiss picnic was perfect. Fresh cheeses, sausage and tomatoes.

Guides, Drivers and Staff

George was very helpful, knowledgeable and fun.

Transport

Summer Kayak Tour Lake Brienz

Switzerland

This was a great tour! We really enjoyed the beautiful lake. The guides were fun and engaging. We were provided wetsuits to wear over our shorts. The water was COLD! It was September and perfect weather, but the water is fed from a glacier so.... At first I had no intention of getting in the water, but I am sooo glad I did. I mean, when are you giong to be able to do this again!

Quality of Experience

Guides, Drivers and Staff

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

This was a beautiful train ride. The train car was comfortable and we could see everything well. We were happy to have the priority boarding tickets as there were lots of people clamoring to get the best seats. The train stopped along the way so you could get off and check things out then continue.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

This is a MUST HAVE! Worked perfectly. We were able to get on any train, bus or boat with this pass. We only had to show our pass a few times. We took trains in Italy and had to be on time for the train we paid for. Very stressful. This Swiss Pass allowed for you to take whatever train fit your schedule. So if you missed one train, simply wait for the next one. It was GREAT to have the pass in our KimKim app. So convenient and easy. The trains are very punctual. We had one train that needed to have some kind of repair and we had to change trains only one time.

Quality of Experience

Guides, Drivers and Staff

Transport

Fondue Gondola (To book in advance & to pay on-site)

Switzerland

This was neat, but not a must-do. The little gondola was super cute and it was fun to be out there all by ourselves in the little thing. The fondue was just okay. Staff was slow to provide service.

Quality of Experience

Guides, Drivers and Staff

Transport

Matterhorn Glacier Paradise (Round-trip Tickets)

Zermatt

Wow! What a view and to be INSIDE a glacier was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Night Watchman Walk in Lucerne (private tour)

Lucerne

Super fun experience. We loved being the only ones on the tour. The guide was great and very knowledgeable local.

Quality of Experience

Guides, Drivers and Staff

Transport

Caroline our specialist was always knowledgeable, available, helpful and kind. I was unable to make the trip because my cat became quite ill a couple of days before our departure. Caroline helped my husband have an enjoyable trip on his own and we appreciate her. I learned a lot even though I couldn’t travel. I can now use What’s App and Google Translate and Instagram. Thank you Caroline!

The trip was wonderful. Emilie did a great job in booking our hotels and tours! She explained the train system and how to use the Swiss Rail Pass. The hotels for the most part were in great locations, close to the train stations, restaurants and sites to see. The trips she planned to Mount Pilatus and Gornergrat were filled with beautiful scenery of the Alps! Our Kayak tour on Lake Brienz with Hightide Kayaks and Ben, our guide was great. It couldn’t have been more peaceful and serene and Ben got some great photos for us. Our E-bike tour through Grindelwald was filled with amazing views of waterfalls and quaint towns. Marceau, our guide was informative and provided us with hi-lites of the area, photos and a perfect picnic lunch.

We did have one glitch, with The Galcier Express running almost three hours longer than scheduled. We heard rumors that there was a train issue with another Glacier Express train. By the time we got to one of the more scenic areas, it was too dark to see any sites. Checking into our hotel at around 9 pm and leaving before 9 am the next morning seemed like such a loss of time. Granted this is no fault on KimKim’s part, it was just a matter of unforseen circumstances. We only caught a glimpse of St Moritz on the bus ride back to the train station. Emile is aware and has started a process for a refund of some sort.

Overall I would highly recommend Emilie and the KimKim group to friends that seek assistance with travel plans. This is our second trip KimKim assisted us with travel plans.

Hotel Reviews

Waldstätterhof Swiss Quality Hotel

Luzern

This hotel was conveniently right across the street from the train stations.

Authenticity & Character

Location

Short walking distance from shops and restaurants

Staff

Cleanliness & Comfort

Derby Swiss Quality Hotel

Grindelwald

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Butterfly, BW Signature Collection

Zermatt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Arte

St. Moritz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alexander

Zurich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Mount Pilatus, Silver Round Trip (Tickets)

Lucerne

Amazing views once you get to the top. Trains, gondolas and buses all very efficient.

Quality of Experience

Guides, Drivers and Staff

A total stranger who lives in the area took it upon herself to be our guide, she was fantastic!

Transport

Easy access to go up then down the mountain, it was a very organized trip!

Summer Kayak Tour Lake Brienz

Switzerland

The lake was beautiful. High tide Kayak School was great! They made sure we were comfortably dressed in a neoprene suit that kept us dry and warm. Ben, our guide was laid back and provided interesting tips about the area.

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Wonderful tour through the Valley. Waterfall stops were lovely. Marceau, our guide was informative and provided us with a perfect spot for a picnic lunch!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

The views from the top were amazing! Layers upon layers of mountain peaks were breathtaking!

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Train system is extremely prompt and very efficient!

Quality of Experience

Guides, Drivers and Staff

Transport

Free time at Lake Brienz

Switzerland

Walked thru town and shops

Quality of Experience

J

Guides, Drivers and Staff

Transport

Food Tours: Zurich

Zürich

Cancelled tour n/a

Quality of Experience

Guides, Drivers and Staff

Transport

My wife worked with Caroline for months before our planned trip to Switzerland in October. Caroline was very good about getting all the hotels, trains, drivers set up and vouchers and tickets for when we’d need them. Months before our trip she would check in with new developments or we would write her with questions and possibilities for changing the itinerary. She made every effort to make our trip unique and specific to what we were looking for.
As we got closer to leaving, we got more frequent up dates and developments. She sent us PDFs of everything we needed, vouchers, tickets, etc. and an amended itinerary.
Then, literally, the weekend before our trip our old Siamese cat became sick. My wife felt she could not leave our sick cat with a cat sitter. Caroline notified all the entities that would be affected and managed to recoup some of the charges that had already been set up.
She let them know that I would be traveling alone and would not need two rooms, seats, tickets, etc. She also let me know that she would be available anytime (night or day) for a phone call if I need assistance.
Midway through the trip I started getting confused about which trains needed tickets and which ones needed the Swiss Travel Pass. I contacted her…. And she wrote back listing everything coming up and what I could expect and what I needed each time in a check off fashion. It was very helpful to have a simple list and not be flipping through vouchers or reading the itinerary to see if I had missed something.
There were many different trains and a need to switch between them at times to take a different train and/or direction.
Juggling platforms and finding the right cars was challenging when not speaking German, but Caroline’s instructions made it much easier.
We have nothing but good things to say about Caroline as she went way beyond the necessary to provide for excellent care for any contingencies that could come up on the trip. She also checked in regularly with my wife as to how she and our sick cat were doing. Kudos to Caroline, travel agent extrodiaire.

We have used kimkim for two trips to Europe - one in 2024 and one a few weeks ago. We love the details. Every evening, we would check what we were scheduled for the following day, and enjoy. The top of Europe in Grindewald was a favorite. We had no idea. And an ice palace under the mountain. Kimkim told us to leave our hotel at 8:15 and walk to the train station, then get off at the next stop, and follow the signs to Top of Europe, had tickets for 9:43 for the gondola and it was spot on. Waited maybe 5 minutes or so. Great great detail and directions.
Hotels were great. Asked for hotels with breakfast and a view if possible. They were great. Ate a full breakfast each morning and then a dinner out somewhere. Lucerne was a favorite. Dinner at la barca on the riverfront was so beautiful. We were able to walk and enjoy the shops, the chocolate :), and just the tranquility of the culture there. Kimkim accomodated our son meeting up with us as well for a few days. They just handle details for us so well.
Zermatt was a really neat swiss town in the middle of the mountains - and no cars, just little taxi carts all over town. We enjoyed the Matterhorn and the ice palace there was even better. We had a great trip. Thank you Kimkim!

Hotel Reviews

Hotel Spadari al Duomo

Milan

Authenticity & Character

Staff

Cleanliness & Comfort

Cascada Boutique Hotel

Lucerne

Authenticity & Character

Location

We were about 3 min from the train station and about 5-10 min walk to shops, etc. Great location

Staff

Cleanliness & Comfort

Eiger Mountain and Soul Resort

Grindelwald

This hotel had the best view off of our porch. We could watch people in the street below and the mountains were indescribable. Just breathtaking. The bathroom was really really small, but clean. The sink was a stone sink and ok, but it just needs renovated.

Authenticity & Character

Location

Location was great!

Staff

Cleanliness & Comfort

Chesa Valese

ZERMATT

Authenticity & Character

A real chalet but renovated on the inside. Very nice.

Location

We were able to walk to everything.

Staff

Cleanliness & Comfort

Hotel Steffani

St. Moritz

This hotel is spacious. Probably the best we stayed in. Large room and bathroom. Marble everywhere. Balconies. However, it was cold and rainy, so we didn't get to take in the best of this town.

Authenticity & Character

Location

We had to take a taxi from the train station because we couldn't get them to answer the phone for a shuttle.

Staff

Cleanliness & Comfort

Boutique Hotel Helmhaus

Zürich

Very nice and clean but very tiny. Great breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Cheese Tuk-tuk tour

Lucerne

We thought this was a tour of different cheese shops. It was an open tuk tuk with a cheese fondue in the middle. Was very fun, just not what we expected.

Quality of Experience

Guides, Drivers and Staff

Transport