Switzerland Travel Agents

Mathilde from Kimkim put together an incredible itinerary for our scenic trip to Switzerland from the suggestions we made. Smooth plane to train transfers in Zurich to picturesque Lucern, ease in finding our hotels (beautiful accommodations), details getting to outstanding scenic hike in Stoos (with up close encounters with dairy cows collectively sounding their bells), unique cogwheel train ride to Mt Rigi, great restaurant recommendations, free time suggestions (that we followed), Jungfraujoch experience, Lauterbrunnen, Trümmelbach Falls, Glacier Canyon, charming Grindelwald, enjoyable resort town of Zermatt and indescribable views of the Matterhorn. Just when we thought it couldn’t get any better, we topped it off with the Glacier Express Panoramic train ride from Zermatt to St Moritz. Switzerland now ranks among the top most beautiful places we’ve ever been! Thank you, Mathilde and KimKim, for a trip of a lifetime! Pictures will never do it justice, but the memories will! The Swiss Rail Pass was a perfect way to navigate city to city. And the SBB Train schedule remarkably efficient. Switzerland! You are a hidden gem!

Activity Reviews

Matterhorn Glacier Paradise (Round-trip Tickets)

Zermatt

The opportunity to go to the altitude right next to the Matterhorn made it feel like I could reach out and touch it! And the technology in the gondola and lift systems was superior!!!! The Swiss are so smart!!!!

Quality of Experience

Views exceeded our expectations!!!!

Transport

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

This day as a self guided activity was so fun. Navigating the paddlewheel boat schedule, riding the cogwheel train, leisurely spending time at the top of Mt Rigi and listening to the self guided QR plaques, and finding a local pizza place in Vitznau built our travel confidence.

Quality of Experience

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Quality of Experience

Transport

**A Swiss Trip Handled Perfectly**

We traveled through Switzerland with Kimkim and were completely satisfied. Hotels, train tickets, car and van transfers, and tours all went exactly as planned, and every leg connected smoothly. We'd recommend Kimkim without hesitation and would gladly use them again.

— Mark Schuering

Clothide was wonderful to work with. She was always prompt, professional and friendly in her communications. I enjoyed putting a face to a name in the Zoom call she arranged. We enjoyed her recommended itinerary and her recommendations for our accommodations (which we found ideally located for our self exploration). She was particularly helpful in assisting me in exploring the various hiking opportunities during our travel.
Gersende was likewise prompt, thorough and helpful in her follow up after taking over for Clothide. She provided just what I needed in terms of finally deciding on the Stoos Ridge hike option, which was one of the highlights for me of our trip.
Nathalie as well was prompt, professional and friendly in all our communications when she took over for Gersende.
One glitch we had was not realizing that the transportation from Lugano train station to Lucerne train station, involved the interim ferry from Fluelen train station to Lucerne. It was clearly described in the details of the itinerary. Unfortunately all of us glossed over those details and focused on the general description of train station departure and train station pickup. Our attention and focus on our self guided travel in Puglia, Italy prior to beginning our trip in n Switzerland, probably contributed to our missing this detail.
We didn’t realize we had the ferry excursion until the attendant on the train station platform in Lugano explained that we were not taking the train all the way to Lurcene.😊
It all worked out and we all enjoyed the 2 plus hour cruise on Lake Lucerne on a beautiful day.
As a suggestion, it would have been helpful if the general description of our transfer from Lugano to Lucerne had mentioned the ferry leg of the trip. Frankly, based on that excursion (which was lovely and we enjoyed) we would not have booked the catamaran cruise the following day. I was going to miss the cruise due to my all day hike, but the others opted out of the cruise too, based on cruising Lake Lucerne the day before. We thought Clothide might have mentioned this when we booked the catamaran tour. All in all it was not that big an issue and I was very happy with all my dealings with Clothide. Again, maybe a useful suggestion for future travelers following the same route.
One other issue was the train from Lucerne to Zurich. As noted in a prior chat the designated train IR2628 was never posted on the departure board and we, at the last minute, boarded what we hoped was a train that would get us to the Zurich train station (although it appeared from the board it was destined for the Zurich Airport). Again, IR70 turned out to be the right train, but it all was a little unnerving at the time for four 70 plus year old travelers.😊 Not sure how KIM KIM team could have assisted under the circumstances or if there was some mix up?
All in all our experience with KIMKIM and your team was very positive. We would recommend your services and use them again in the future.

Hotel Reviews

Cascada Boutique Hotel

Lucerne

The staff was welcoming and helpful. The room was roomy and comfortably furnished. The included breakfast was very good. We dined at the onsite restaurant was excellent. Cascada Boutique Hotel was also an ideal location for exploring Lucerne.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PESTALOZZI LUGANO HOTEL

Lugano

The room was modest, but comfortable with efficient amenities. Its small size and location were perfect for our exploration of Lugano. The included breakfast was good. The onsite restaurant was convenient after a long day of travel and the food was unremarkable, but good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sorell Hotel Rütli

Zürich

The room was adequate. Shower door was off its track and a dirty towel was left in the bathroom. The check in clerk was efficient but not really welcoming. Our overall perception was probably clouded by the street construction immediately below our room. The staff was unable to accommodate our request for a room away from the street. The included breakfast was good and staff friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lucerne Stoos Ridge Guided Day Hike !

Lucerne

It was one of the highlights of our Switzerland tour for me. Guide David seamlessly led me through the trains, bus, funicular and chair lift modes of transportation to the trailhead. The trail was congested, but it was a beautiful day and the views and vistas were spectacular.

Quality of Experience

Guides, Drivers and Staff

Guide David was a wonderful hiking companion and guide. He was very knowledgeable about what we were seeing and the region generally. I enjoyed his insights on Swiss history and culture.

Transport

It all was very smooth and efficient.

Burgenstock Catamaran Cruise!

Lucerne

The the low rating is not intended, but your review sight had no option of “no opinion”. We really have no opinion and no basis for rating this excursion since none of us ended up going on it. As explained in the general review, we wouldn’t have booked this tour if we had realized we were going to enjoy a 2 plus hour cruise from Fluelen to Lurcene in order to reach Lurcene the day before our booking.

The itinerary that Clo prepared for us was exactly what we wanted and the hotels she booked for us were great.
We had a wonderful trip !

KimKim was recommended to use by an acquaintance who used their services in the past. I submitted my ideas. Rashi, my specialist did a nice job of putting my ideas into a workable, reasonable itinerary. Rashi - thank you for suggesting we stay at the Faulhorn Hut rather than the Webber Hut. It was in the most remarkable location. Loved it! Also the suggested Jungfrau Pass worked great for our needs. I would not have know which pass would have been most beneficial for our trip. The hotels you chose were each a short distance from the train station. The luggage transports worked out great. The GPS hotel locator was helpful and the hikes monitored on my phone again through GPS was comforting and useful. Probably the least helpful were the maps in the book. A relative gave us a hiking book and the simple but easy to understand maps were actually more helpful. The weather cooperated and our hiking was magical. We loved our trip and would use KimKim again.