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Clemens Sengwein

As a travel agent with 12 years of experience in the business, I have always believed that travel is not just about visiting new places, but also about experiencing different cultures, meeting new people, and creating unforgettable memories. My approach to travel is to provide personalized service to each client, tailoring every trip to their unique interests and needs. Whether it's an exciting city trip or an adventurous trip to remote mountains and lakes, I strive to create a seamless and enjoyable experience from start to finish. With a passion for travel and a commitment to providing exceptional service, I look forward to helping my clients realize their travel dreams.

What places and activities do you specialize in?

"
As a travel expert with over 12 years of experience, I specialize in creating unforgettable trips to some of the most culturally-rich destinations in Europe. Whether you're looking for a soul-bouncing adventure in the Alps, a relaxing getaway by the lakes of Austria and Switzerland, or a fun-filled trip exploring the local street art scene, I've got you covered.

For those looking to dive deep into European history, my historical tours and activities will take you to the most iconic landmarks in Vienna, Salzburg, Innsbruck, Linz, Passau, Munich, Berlin, Bratislava, Budapest, and Prague. And if you're a culinary enthusiast, my trips to top star restaurants, wine producers, and vineyards are sure to satisfy your taste buds.

But that's not all! If you're a sports enthusiast, I specialize in planning trips to the mountains for hiking, biking, and skiing. And for those who enjoy fun activities, I've got you covered with boat tours, e-scooter rentals, electric boats, ebikes, concerts, and festivals.

So if you're ready for an authentic and unforgettable trip to Europe, let me be your guide. As an expert in the field, I'll create the perfect itinerary tailored to your unique interests and preferences. Let's make your European dream trip a reality!"

How did you get involved in travel?

"
As a young man, I traveled extensively to more than half of the world's countries, experiencing the beauty of life and culture in each destination. I became fascinated with the tourism industry and people's work in various locations. In 2011, I opened my first boutique Hotel in Vienna, and in 2016, I founded Prime Tours in Vienna, where I introduced the innovative concept of authentic local experiences. I was committed to providing customers with authentic, off-the-beaten-track experiences, which eventually led me to create LoeX Local Experience GmbH. With this new venture, I sought to change traditional touring by finding new, interesting ways to experience a city beyond typical sightseeing tours. My latest project of organizing tailor-made trips in Europe combines all my passions: delicious food, unique experiences, exceptional accommodations, outstanding guides, great travelers, the beauty of nature, and a high-quality glass of wine. Due to my fantastic Team, I still find time to travel and play music, always seeking new adventures and experiences."

Please share a unique travel experience you will never forget.

"My 6-month adventure in South America was a once-in-a-lifetime experience that I will never forget. From Uruguay to Nicaragua, I backpacked my way through some of the most beautiful and diverse landscapes on Earth. I surfed massive 3-meter waves, danced salsa all night long, and even swam with penguins!

But it wasn't just about having fun - I also challenged myself by hiking the highest mountains, riding horses to catch sheep, and driving through the driest desert. I bathed in hot springs and even built a canoe with my own hands and a machete in the middle of the Amazon rainforest!

And that's not all - I rode a motorbike on the infamous Death Road in Bolivia and met amazing people who influenced me to start my own tourism business. For me, travel is all about being authentic and immersing oneself in local cultures rather than just visiting one tourist trap after another."

Top itineraries and travel advice

Recent trip reviews for Clemens

Best trip ever
Germany | Oct 19 - Oct 30, 2025

David
David H.
Dallas, TX | Reviewed on Oct 31, 2025

This was an incredible trip. Clemens, Andrew and everyone we worked with were outstanding. Each of our individual tour guides were first rate. Will definitely book again through KimKim and recommend to my friends and family

Local specialist: Clemens Sengwein

Munich Germany
Austria | Oct 1 - Oct 7, 2025

Nina
Nina L.
Chicago, IL | Reviewed on Oct 08, 2025
We had a very good time in Germany and enjoyed all the choices we made. Two suggestions:
1. a private driver to and from Dachau (a 40 minute ride, too expensive)
2. we missed both meals at the Oktoberfest. the pick up location for the vouchers was off the grounds and too hard to find.
some of the phone numbers and the address for the pickup were not correct on the itinerary. Have the vouchers available to print with the itinerary.
I never did receive the new itinerary as promised while... Read more

We had a very good time in Germany and enjoyed all the choices we made. Two suggestions:
1. a private driver to and from Dachau (a 40 minute ride, too expensive)
2. we missed both meals at the Oktoberfest. the pick up location for the vouchers was off the grounds and too hard to find.
some of the phone numbers and the address for the pickup were not correct on the itinerary. Have the vouchers available to print with the itinerary.

I never did receive the new itinerary as promised while we were on tour.

Hotel Review
Marias Platzl
Munich

Wonderful accommodations, great menu

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Romantic Wine Experience for Two at Viktualienmarkt
Romantic Wine Experience for Two at Viktualienmarkt
Munich

Very relaxing, great menu and friendly service

Quality of Experience
Guides, Drivers and Staff
Transport
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

Wow, most educational

Quality of Experience
Guides, Drivers and Staff
Tasting Bavaria: A Ramble through Munich’s Food and Beer Culture
Tasting Bavaria: A Ramble through Munich’s Food and Beer Culture
Munich

Loved the set up and choices for stops

Quality of Experience
Guides, Drivers and Staff
Transport
Marienplatz and English Garden Walking Tour
Marienplatz and English Garden Walking Tour
Munich
Quality of Experience
Guides, Drivers and Staff
South Tyrolean dumpling evening
South Tyrolean dumpling evening
Munich

We missed it due to a late flight

Transport
There was flight mix up, so no transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Oct 20, 2025
Hi Nina, Thank you so much for sharing your feedback and for traveling with us. I’m really happy to hear that you had a great time overall in Germany and that you enjoyed your hotel and the wonderful food and cultural experiences. I truly appreciate your comments about the Dachau visit, the Oktoberfest voucher pick-up, and the itinerary details. Your feedback helps us fine-tune our arrangements for future travelers, and we’ll make sure to improve directions and voucher access. I’m sorry... Read more

Hi Nina,

Thank you so much for sharing your feedback and for traveling with us. I’m really happy to hear that you had a great time overall in Germany and that you enjoyed your hotel and the wonderful food and cultural experiences.

I truly appreciate your comments about the Dachau visit, the Oktoberfest voucher pick-up, and the itinerary details. Your feedback helps us fine-tune our arrangements for future travelers, and we’ll make sure to improve directions and voucher access.

I’m sorry about the mix-up with your airport transfer. Our driver was waiting at the airport at the arrival time we received from you, but since the flight details turned out to be different, we unfortunately missed each other that day. I understand this must have been frustrating after your flight and I really appreciate your understanding.

For the Dachau visit, we usually suggest using the convenient public transport connection instead of a private driver, as it’s an easy and more flexible way to reach the site.

It was a pleasure helping plan your trip, and I’m glad that you were still able to enjoy Munich and the tours. I hope we can welcome you again for another European adventure and make it even smoother from start to finish.

Warm regards,
Clemens

Clemens' group did a great job!
Austria | Aug 9 - Aug 19, 2025

L
Larry K.
Ashburn, VA | Reviewed on Aug 23, 2025
Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a... Read more

Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a great job, we were more than satisfied with the trip and appreciated the value they delivered. We always felt they had a genuine interest in providing us with a great experience. I would use them again and again.

Hotel Reviews
Aparthotel Familie Hugenschmidt
Zürich

We loved this place and would easily recommend it to anyone staying in Zurich! The multi-generational family that owns and manages this hotel take such pride in their property and providing an exceptional experience. Truly nice people! The rooms were very nice, modern and clean. The hotel is located on the "gold coast" of lake Zurich, in a family-friendly, upscale neighborhood of Zurich, just a block or two from a great park next to Lake Zurich, where you can swim and just relax and picnic on the grass. It is actually an idyllic setting with families enjoying the park with little need to be concerned about crime, or misbehaving people. It was a very cool experience! The hotel is also located across the street from several great restaurants (Italian, Greek, and Americana) that we loved! An award-winning local cafe is located next to the hotel that was absolutely terrific.

Authenticity & Character
Family that owns hotel are wonderful people.
Location
Perfect location that you can easily jump on the train and quickly get anywhere is Zurich.
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

We absolutely love this hotel and can't wait to stay here again, maybe during a ski trip. The hotel was the highlight of our hotel experiences in Europe. Everything about the hotel is great! A bit warm without air conditioning, but the location in town makes opening the windows at night for cool air a great added experience. The spa was great. The service was great. The rooms are all excellent. The staff was very friendly and helpful and made great recommendations for local restaurants. One employee, a previous ski instructor from the U.S., was very helpful with local restaurants, attractions and traffic. We truly can't wait to stay here again! I would give this place 5 stars, but I just never give 5 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sailer
Innsbruck

Perfect location! The hotel staff was great, helpful and friendly. The restaurant was exceptional, and the breakfast was very good. The rooms were very clean and comfortable. All around, a very nice experience during our stay at this hotel! I would recommend this hotel to everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Perfect location for our tour plans. The breakfast was very good. The hotel was very clean and provide the unique hotel experience we were looking with a local feel. The staff was very friendly. I already recommended this place to several friends. A great experience and close to all the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Wien Zentrum
Wien

Great location for our trip. Very clean and friendly staff. The rooftop breakfast patio has a spectacular view of the city. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Zürich

Our Guide was nice because she helped us add the Chocolate experience to the walking tour. But, she did not seem to know much.

Private Van
Austria
Eagle’s Nest & Original Sound of Music Experience
Eagle’s Nest & Original Sound of Music Experience
Salzburg

This was an amazing experience. Andreas was our Guide, and he was exceptional. Very knowledgeable and friendly and dedicated to providing us with a great experience. He was so much fun and provided us with so much history. A great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Austria

We feel truly lucky to have had Bern as our Guide. He was awesome! A very knowledgeable and caring Guide, he really worked hard at providing us with a great and customized experience! He connected with everyone in our party. He made the day very fun and exceptional. He went well above and beyond to provide a great day, especially since it was a long day. I wish Bern could have been our Guide for the entire trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna

We have told so many people about Nabiel! He is simply the nicest and most genuine person. My entire family loved him! His cooking class was awesome! The experience was just so unique and was the highlight of our time in Vienna, if not the entire trip! I highly, highly recommend this experience for everyone visiting Vienna!

Quality of Experience
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Our guide was very good. The palace grounds were in a bit of disrepair, which was a bit of a letdown, but still a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our personal guide was awesome! Very knowledgeable, he provided in-depth history lessons in addition to identify historic building. He was worth every penny.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Sep 11, 2025
Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.
I had to smile when I read that you “never give 5 stars.” From the way you described your... Read more

Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.

I had to smile when I read that you “never give 5 stars.” From the way you described your experience, it sounds like we might have come close to breaking that rule, so we’ll gladly take the 4.9 stars! 😉

Joking aside, your kind words mean a lot, and I’ll be sure to pass your praise along to Nabiel, Bern, Andreas, and the rest of our partners who helped make your trip so special.

We’d be delighted to help you plan your next adventure whenever the time is right. Thank you again for your trust, your humor, and for letting us be part of your family’s travel memories.

Warm regards,
Clemens

Our family of 4 had an incredible trip to Pra...
Austria | Jun 20 - Jun 29, 2025

Kassie
Kassie T.
Palmdale, CA | Reviewed on Jul 06, 2025
Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at... Read more

Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at Plachutta and ordered Tafelspitz! We really enjoyed our e-bike tour in Vienna. This tends to be favorite family activity for us when we travel and Vienna is the perfect place for e-biking. We enjoyed Budapest but our hotel was farther away from the action. However, we were in very large hotel suite that was fantastic for a family of 4. And it was part of a large mall that my teenagers really enjoyed.

Hotel Reviews
Crowne Plaza Budapest
Budapest

Nice hotel but farther from where we wanted to be. The suite was amazing but the a/c didn't work well.

Authenticity & Character
It's modern, not historic.
Location
Farther from where we wanted to be.
Staff
Cleanliness & Comfort
A/C didn't work well but they provided fans.
Austria Classic hotel
Vienna

Great hotel and super friendly staff. The suana and fitness were under construction and not usable. That is the only reason for the 4 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel At the Golden Scissors (U Zlatých nůžek)
Prague

Loved everything about this hotel! Even the restaurant had incredible food and the breakfast was perfect. The only issue was no elevator - so walking the steps to the top floor but that is Europe for you. Perfect location, perfect place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Guided  Tour Old Town Prague & Jewish Quarter
Guided Tour Old Town Prague & Jewish Quarter
Prague

Dana was great but we were so tired after just arriving in Prague from a long day of travel. We shouldn't have booked something right at our arrival.

🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
Vienna

This was more informal than we were expecting. I think we just had the wrong expectations. We dressed up but then most were in shorts and tshirts.

E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
Day Trip from Prague to Bohemian and Saxon Switzerland
Day Trip from Prague to Bohemian and Saxon Switzerland
Prague

This is an incredibly long day. You will sweat and be exhausted. It is something to know ahead of time. We didn't anticipate how much of a hiking day this would be - lots of elevation and steep hills.

Candlelight Dinner Cruise
Candlelight Dinner Cruise
Budapest

Loved this .Exactly what we were looking forward to.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jul 07, 2025
Hi Kassie, Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it! I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those... Read more

Hi Kassie,

Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it!

I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those stairs are a bit of a workout!).

It’s wonderful that Kamilla’s dinner suggestion at Plachutta turned into such a memorable experience. And the e-bike tour in Vienna—so glad your family enjoyed it! Vienna’s layout and wide boulevards really do make it perfect for biking.

Thanks also for the honest feedback about the Budapest hotel location and A/C situation—that kind of insight helps us fine-tune future plans, and I’ll definitely take that into account next time we plan something in the city.

I also appreciate the notes on the Bohemian Switzerland hike and the concert—great reminders of how important pacing and expectation-setting are, especially after a long travel day.

It was a real pleasure supporting you on this adventure, and I’d love to help with your next one—whether it's a return to Central Europe or somewhere new entirely.

Wishing you and your family a wonderful rest of the summer!

Warm regards,
Clemens Sengwein-Reti
Local Specialist – Prime Tours & Avellera

Great experience
Czech Republic | Jun 8 - Jun 15, 2025

T
Tara M.
Newark, NJ | Reviewed on Jun 24, 2025
The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points. Going through our itinerary: Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult... Read more

The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points.

Going through our itinerary:

Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult with phone's gps directing the way and the drivers were extremely courteous compared to my local drivers. We did a half day vegetarian culinary/history tour which was excellent. This was more history with stops to a beginning snack, lunch, then dessert. Our guide was Gary and he showed us things that we likely would never of found on our own. Well worth it.

The day trip to Bohemian-Saxon National park was about a 2 hour drive each way but well worth it for the hike and the view.

Few hour drive to Cesky Krumlov with stops along the way. Konepruske Caves were not far from Prague. If you are going to only want to do one set of caves, the Punkva caves are better experience but further from Prague. Either way be forewarned that the tours are in Czech. Karlstejn Castle (also no far from Prague) tour was very good and full of information. Free parking can be found by the Karlstejn train station which is about 25 minute walk to castle. From here about 2 hour drive to Cesky Krumlov.

Cesky Krumlov is a very nice town. Easy to walk around. We did a tour of the Baroque Theatre which is one of two left in Europe. Very interesting with explanation of the theatre and even got to see the machinery that was used to change to scenery on the stage. If you are vegetarian and visiting Cesky Krumlov you should definitely eat at Laibon as food was delicious and you sit riverside to eat. Also David (server, owner) is just an exceptional person. Fun to talk to and made several suggestion of what we should see. We did a raft tour which went over some of the history of the town and was a nice experience.

Next was drive to Olomouc with several stops. We did go off itinerary and stopped at Pernstejn Castle (David recommended). While we did not have time to do a tour, we did walk around the courtyards and through the gardens which was well worth it. Then onto the Punkva caves and into Olomouc. We did stay just outside of town so did have to drive to get to the city for site seeing. We only had an evening here so just walked around town and saw the architecture and parks.

On way back to Prague we stopped at Kutna Hora for a tour of the towns several churches and the Bone Chappel. Very interesting tour and likely something that you will not see anywhere else. If you are in Prague, it is without question worth a day trip for this tour.

Overall a great trip.

Hotel Reviews
Waldstein Hotel
Prague

We had a room that had 2 areas. One with king bed, other with 2 twins for the kids so everyone was happy. Good breakfast. Short walk to center of Prague. Close to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Beatika
Cesky Krumlov

Two rooms. Very clean. 10 minute walk into center of town.

Authenticity & Character
Looks like newer renovation so not for someone looking to stay in 200 year old building.
Location
Staff
Cleanliness & Comfort
Prachárna Park Hotel Olomouc

Restaurant on property was nice after a day of driving and site seeing.

Authenticity & Character
Location
10 minute drive to town.
Staff
Cleanliness & Comfort
Pentahotel Prague
Prague

Very nice hotel but a little far from the city center requiring an easy short subway ride.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

Gary was and excellent guide. Gave us lots of information about the city and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Prague

Great hike. Drive was approximately 2 hours each way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 26, 2025
Hi Tara, Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic. It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries. I’m especially happy that your food and history tour... Read more

Hi Tara,

Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic.

It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries.

I’m especially happy that your food and history tour with Gary stood out—it sounds like a memorable experience. Also, your mention of David at Laibon and your rafting tour in Cesky Krumlov made me smile—it’s these personal touches that make a journey truly special.

Thank you for sharing your tips and observations on the cave systems, castles, and scenic towns. I’m glad the itinerary gave you the flexibility to explore additional sites like Pernštejn Castle and that the travel distances worked out comfortably for your family.

It was a pleasure helping you plan this trip, and I hope we’ll get the chance to work together again for your next European adventure!

Warm regards,
Clemens Sengwein-Reti
Local Specialist, Czech Republic
Prime Tours & Avellera Team

Great time in Switzerland!
Switzerland | Jun 1 - Jun 7, 2025

R
Ruth N.
Chicago, IL | Reviewed on Jun 08, 2025
I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you! Read more

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews
Kreuz Bern Modern City Hotel
Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character
very modern and lovely
Location
close to sights of the city, free buses made everything accessible
Staff
so helpful with ideas and directions.
Cleanliness & Comfort
Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early
Hotel Bären - The Bear Inn
WILDERSWIL

Lovely building, good food.

Authenticity & Character
All wood, flowers everywhere, great breakfast and restaurant.
Location
In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.
Staff
With the exception of our first check in confusion, all the staff was very friendly and helpful
Cleanliness & Comfort
The double room was very comfortable, the triple room was stuffy and warm and hard to cool down
Hotel Beau Sejour
Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character
This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.
Location
free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.
Staff
answered all our questions
Cleanliness & Comfort
Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.
Activity Reviews
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience
Loved seeing the clock and learning the history of each part
Guides, Drivers and Staff
Guide came to our hotel. He was very knowledgeable and tried to engage the kids.
Transport
We walked but expected to
Kayak Tour on Lake Brienz
Kayak Tour on Lake Brienz
Switzerland

Couldn’t have a better location to kayak

Quality of Experience
Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.
Guides, Drivers and Staff
Our staff worked hard to keep my kids engaged
Transport
Kayaks worked well
Bike Adventure: Exploring Interlaken
Bike Adventure: Exploring Interlaken
Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience
Ride all over the city, saw some places we wouldn’t have covered on foot.
Guides, Drivers and Staff
Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.
Transport
We did solo bikes and one tandem for a child less confident on a bike. This was a great help.
Canyoning Interlaken: Half-Day Adventure
Canyoning Interlaken: Half-Day Adventure
Interlaken

This is physically demanding but a great way to see the area

Quality of Experience
Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.
Guides, Drivers and Staff
Helpful and supportive
Transport
Van takes you to the location. A lot of hiking- but that is to be expected.
Night Watchman Walk in Lucerne
Night Watchman Walk in Lucerne
Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience
Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.
Guides, Drivers and Staff
Maria was friendly and accommodating
Transport
This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 09, 2025
Hi Ruth, Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland! It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family. I’m especially happy to hear that the activities resonated with your active,... Read more

Hi Ruth,

Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland!

It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family.

I’m especially happy to hear that the activities resonated with your active, outdoors-loving group, and that the hotels — from the charming Beau Séjour in Lucerne to the cozy Bear Inn in Wilderswil and the modern Kreuz Bern — made your stay both comfortable and memorable.

Thank you also for your kind words about the guides and tours — I’ll make sure to pass your feedback along to Maria, Cedric, and the rest of the team.

If your travels bring you back to Europe again, I’d love to help plan your next adventure. Wishing you and your family many more amazing journeys ahead!

Warmest regards,
Clemens Sengwein
Your Local Specialist – Prime Tours

Very Satisfied with the KimKim Team
Czech Republic | May 26 - Jun 3, 2025

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William Q.
Newark, NJ | Reviewed on Jun 04, 2025
Overall Clemens and the KimKim team did a great job assisting us. They were very attentive and responsive leading up to the trip and while we were on the trip. Overall very satisfied. There were a couple of aspects of the itinerary that we would have done differently, one example being the train transfers in Munich where we almost missed the train back to Prague as we only had 20 mins between trains and the arriving train was late into Munich. We also would have preferred a train from Vienna... Read more

Overall Clemens and the KimKim team did a great job assisting us. They were very attentive and responsive leading up to the trip and while we were on the trip. Overall very satisfied. There were a couple of aspects of the itinerary that we would have done differently, one example being the train transfers in Munich where we almost missed the train back to Prague as we only had 20 mins between trains and the arriving train was late into Munich. We also would have preferred a train from Vienna to Salzburg (as opposed to the 3+ hour drive, which turned into almost 5 with a huge traffic jam).

That said, the KimKim team did a great job with selecting the hotels (they were all great) and all the other logistics of our trip and made it so easy for us…we didn’t have to think about a lot and we saw so much in 10-days! I would definitely consider using them again for future trips!

Hotel Reviews
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

Loved the charm of this hotel. Staff was awesome, property was really cool and the onsite restaurant was fabulous. We had a two bedroom suite…which was AWESOME….and made our family wish we were staying longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel IMLAUER & Bräu
Salzburg

This was probably the nicest of the hotels we staid at. Great location, nice staff, comfortable rooms, nice amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Wien Zentrum
Wien

This hotel was very clean and comfortable, but a little sparse in overall ammenities outside the guest rooms and was not crazy about the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Majestic Plaza Hotel Prague
Prague

Very nice accommodations - comfortable and clean. Location was OK and hotel was very crowded.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Eagle’s Nest
The Eagle’s Nest
Salzburg

We removed this from our itinerary because we wanted to spend an extra day exploring Salzburg, because we got caught in traffic the day before driving from Vienna to Hallstatt and lost most of the day.

From Salzburg: 🏞️ Unforgettable Half- Day Trip to Hallstatt: Explore, Admire, and Experience 🏞️
From Salzburg: 🏞️ Unforgettable Half- Day Trip to Hallstatt: Explore, Admire, and Experience 🏞️
Salzburg

Hallstatt was really cute, but the travel by car from Vienna was long and Hallstatt itself was a tourist scene! A lot of people and probably could have skipped this in the grand scheme of all the other cities/places we were looking to see.

Quality of Experience
Guides, Drivers and Staff
Transport
 Culinary Highlight tour through Vienna
Culinary Highlight tour through Vienna
Vienna

Really liked walking the city and getting some history and trying some local food. We just didn’t have great weather on that day, so it was a little wet and chilly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

This was a little too long and monotonous for us. Could have shortened this to a 90 minute tour of the place and grounds.

Quality of Experience
Guides, Drivers and Staff
Transport
From Prague: Kutna Hora UNESCO Site Tour with Bone Chapel
From Prague: Kutna Hora UNESCO Site Tour with Bone Chapel
Prague

This was a good excursion but the drive was much longer than expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 04, 2025
Hi William, Thank you so much for your kind words and detailed feedback! It was a real pleasure working with you and your family to plan this special journey through the Czech Republic, Germany, and Austria. I'm very glad to hear you enjoyed the hotels, the ease of logistics, and that the overall experience allowed you to simply enjoy and explore without stress — that's exactly what we strive for! I also appreciate your honest notes on the timing of some transfers and excursions. You’re... Read more

Hi William,

Thank you so much for your kind words and detailed feedback! It was a real pleasure working with you and your family to plan this special journey through the Czech Republic, Germany, and Austria.

I'm very glad to hear you enjoyed the hotels, the ease of logistics, and that the overall experience allowed you to simply enjoy and explore without stress — that's exactly what we strive for!

I also appreciate your honest notes on the timing of some transfers and excursions. You’re absolutely right about the tight train connection in Munich and the extended drive to Salzburg — I’ll definitely take that into account for future itineraries to help avoid similar challenges. Your insights about Hallstatt and Schönbrunn are equally valuable and will help us tailor recommendations even more closely in the future.

Wishing you and your family many more memorable travels ahead, and I’d be delighted to help plan your next adventure whenever you're ready!

Warm regards,
Clemens Sengwein
Local Specialist

Amazing trip!!
Germany | May 2 - May 13, 2025

Stephanie
Stephanie W.
Seattle, WA | Reviewed on May 15, 2025
Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered...
Read more

Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered them. They also helped during the trip when issues arose and fixed them immediately.
I would recommend Clemens and the team without hesitation. They were exceptional. Our trip was amazing and the hotels and excursions they chose for us were top notch!!

Hotel Reviews
Stadthotel
Kaiserslautern
Authenticity & Character
Location
Staff
Cleanliness & Comfort
StayCity Aparthotels Heidelberg
Heidelberg

This was our least favorite. It was clean but far from the old town. The parking lot was a nightmare.

Authenticity & Character
Location
It was far from city center.
Staff
Cleanliness & Comfort
Villa Mittermeier Hotel & Restaurant
Rothenburg o.d.T.
Authenticity & Character
Location
Just outside the city wall.
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Das Innsbruck
Innsbruck
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Niu Leo
Nuremberg

This hotel was clean and friendly. It was far outside the city center. There was hotel parking.

Authenticity & Character
It was just very much a holiday inn.
Location
It was very far from the city center. We were able to ride the train so that was helpful but with so many fabulous hotels on our trip this was toward the bottom.
Staff
Cleanliness & Comfort
Schwabinger Wahrheit by Geisel
Munich

This hotel was nice. The staff were helpful. There was parking on site with a car elevator which was fun. It was accessible by subway to the city center. There was not a lot that was within walking distance that was touristy and we were tourists so we had to travel by train to do what we were there to do. It was in the nice Schwarbing neighborhood and there were restaurants and shops everywhere. We felt safe at this hotel. There was a problem with our original hotel so we were changed to this one last minute. It was more modern. Room was not large but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

This was a clean and historic hotel. It was nice. The staff was friendly. The breakfast was top notch. It was close to everything and we were easily able to walk to everything we wanted to see and return to our hotel if needed. The room was a nice size. There are no amenities at this hotel which was a departure from all others we stayed at. Just a lobby and a front desk. That was somewhat disappointing to us. One thing that was sort of strange is they there is a Chinese restaurant below the hotel where our room was and the smell filled our room. It was pretty bad when we got there but got better over time. The only thing we did not care for here was the parking. They did not have parking. They did provide a discount at a nearby garage but it was the most expensive of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Heidelberg Tour
Guided Heidelberg Tour
Germany

Inga was wonderful. The city and castle tour were very good. We greatly enjoyed our tour.

Quality of Experience
Guides, Drivers and Staff
She was a very knowledgeable guide.
Transport
We walked with her and had to drive ourselves and find parking which was a bit challenging.
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Germany

We met our guide Robert. He was actually and archeologist! Very knowledgeable and fun to talk with. We enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

There was no tour the day we visited so we did a self tour. Which worked out fine. It was a very powerful and moving experience. We recommend at least 4 hours to see it all and go to the museum.

Quality of Experience
Guides, Drivers and Staff
We had no guides and the tour was cancelled.
Transport
We drove ourselves and parking was easy.
Nuremberg Old Town Exploration
Nuremberg Old Town Exploration
Nuremberg

Chris was our fav guide on the trip. He met us at our hotel and took us by subway to the city center. Our tour was full of history and he shared photos of different things for a before and after perspective. We had a beer with him at the end and he recommended an amazing place for dinner.

Quality of Experience
Guides, Drivers and Staff
Transport
He met us and helped us with the subway to get to the city center. He provided us with a pass so we would get back to our hotel.
Guided food tour of Munich
Guided food tour of Munich
Munich

This was so fun. I would recommend to anyone who wants to try foods of a city. Our guide was Tetiana. She was new in her role but did a great job.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and rode the train to meet our guide.
The Eagle’s Nest
The Eagle’s Nest
Salzburg

Our last experience of the trip. We set up our own guide and hiked to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked up! Yay us. And then rode the bus down. We bought a ticket at the top.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 16, 2025
Dear Stephanie, Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany. I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable. We also appreciate your honest feedback about the... Read more

Dear Stephanie,

Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany.

I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable.

We also appreciate your honest feedback about the StayCity Aparthotel in Heidelberg. We understand how important location and parking convenience are, and we’ll certainly take this into account for future travelers. Feedback like yours helps us continue to improve.

Thank you again for your trust and for recommending us so wholeheartedly. Wishing you many more amazing adventures together — and we’d love to help with your next one when the time comes!

Warmest regards,
Clemens & Team

Warsaw, Krakow and Zakopane - amazing trip!
Poland | Apr 30 - May 14, 2025

S
Sylvia S.
Alameda, CA | Reviewed on May 15, 2025
Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems -... Read more

Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems - amazing! Your entire team were so easy to communicate with, that was really great customer service. I think our most favorite part was staying at the adorable small hotel in Zakopane. What a beautiful place.

Hotel Review
Private Charlet: Dmki Javorina
Zakopane

The most adorable hotel ever with a delicious Polish breakfast every morning! The staff is super friendly. You can walk to everything. There are amazing hikes within walking distance. You won't want to leave!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 21, 2025
Dear Sylvia, Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers. We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and... Read more

Dear Sylvia,

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers.

We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and communication mean a lot to us, and we’ll be sure to pass your thanks along to Clemens, Andrew, Kamilla, and Grzegorz.

Thank you again for traveling with us – we’d love to welcome you back on another adventure anytime!

Best,

Andrew, Kamilla, and Clemens

Clemens planned a beautiful tour of Germany f...
Germany | Mar 8 - Mar 15, 2025

A
Angela C.
Chicago, IL | Reviewed on Mar 18, 2025

Clemens planned a beautiful tour of Germany for our family. We spent 8 days traveling between Munich, Nuremberg, Frankfort and Berlin. Our favorite tours were the castle tours with Pedro, the food tour of Berlin with Alex and the Nuremberg tour with Kurt. All of the guides were very knowledgeable and the country that we saw is beautiful!
The only thing that I would change with the time we had was to reduce the number of cities by one. It was a lot to be hopping on a train every day or every other day. But, otherwise, great trip!

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Mar 24, 2025
Hi Angela, Thank you so much for your kind words! I’m really happy to hear that you and your family enjoyed your time in Germany — especially the tours with Pedro, Alex, and Kurt. It sounds like you made the most of every stop! I completely understand your note about the pace of the trip. Covering multiple cities in a short time can be exciting but also a bit tiring — a great insight for future planning, and I appreciate the feedback. It was a pleasure to help craft your journey, and I... Read more

Hi Angela,

Thank you so much for your kind words! I’m really happy to hear that you and your family enjoyed your time in Germany — especially the tours with Pedro, Alex, and Kurt. It sounds like you made the most of every stop!

I completely understand your note about the pace of the trip. Covering multiple cities in a short time can be exciting but also a bit tiring — a great insight for future planning, and I appreciate the feedback.

It was a pleasure to help craft your journey, and I hope we can welcome you back to Germany (or somewhere else in Europe!) again soon — maybe with a slightly slower travel rhythm next time 😊

All the best,
Clemens