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Prime Tours

At Prime Tours, we believe that travel should be an authentic experience that immerses you in the local culture and way of life. That's why we specialize in providing high-end, authentic holidays to our customers. Our tours take you to some of the most beautiful and culturally rich destinations in Europe!

We offer a range of tours that cater to your specific interests and preferences, including cultural city trips, soul-bouncing relaxing trips to lakes and mountains, sporty trips for hiking, biking, and skiing, culinary trips to top-rated restaurants and vineyards, and historical tours and activities.

Our tours are designed to provide a unique and unforgettable experience that goes beyond the typical tourist attractions. We take you off the beaten path and introduce you to the hidden gems of each destination, giving you the opportunity to explore the local culture and way of life.

At Prime Tours, we are committed to providing our customers with the highest quality service and ensuring that every aspect of your trip is planned and executed to perfection. Our team of expert guides and travel planners are passionate about creating authentic and personalized travel experiences that will leave you with memories to last a lifetime.

Prime Tours is part of the following groups: Austria Travel Agents, Czech Republic Travel Agents, Germany Travel Agents

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Recent Trip Reviews for Prime Tours

Great experience through out.
Austria | May 2 - May 18, 2026

Steve
Steve P.
Austin, TX | Reviewed on May 19, 2026

Everything went as pre-planned, with continual support before, and during our trip from the Kim Kim team via WhatsApp. We were very happy with our hotels, city guides and the whole experience. I'd recommend Kim Kim to any individual travelers who like to plan their own itineraries.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 20, 2026
Hi Steve, Thank you so much for your kind words. It was truly a pleasure helping you plan this journey through 4 countries, and I’m very happy to hear everything went smoothly from start to finish. I’m especially glad you enjoyed the hotels, local guides, and overall experience. We always aim to make travel feel seamless while still personal and authentic, so your feedback means a lot. Thank you as well for mentioning the WhatsApp support during the trip. We know that even the best-planned... Read more

Hi Steve,

Thank you so much for your kind words. It was truly a pleasure helping you plan this journey through 4 countries, and I’m very happy to hear everything went smoothly from start to finish.

I’m especially glad you enjoyed the hotels, local guides, and overall experience. We always aim to make travel feel seamless while still personal and authentic, so your feedback means a lot.

Thank you as well for mentioning the WhatsApp support during the trip. We know that even the best-planned itineraries sometimes need a quick question answered along the way, and we’re always happy to be there.

Wishing you many more amazing adventures ahead, and hopefully we’ll have the chance to help you explore another part of Europe in the future.

Best regards,
Clemens

Well planned and enyoble trip
Germany | Apr 27 - May 4, 2026

M
Michael L.
Boston, MA, USA | Reviewed on May 09, 2026
Clemens was very patient and helpful in the early planning which started with a trip during for Advent and Christmas Markets that ended up as an early spring trip to Munich, Leipzig, and Berlin while visiting our son who is attending University of Leipzig. The private tours and restaurant suggestions from Clemens worked out perfectly. Boris was an excellent guide and provided a private tour of Munich on our first full morning and then on a day trip to Neuschwanstein castle. The side... Read more

Clemens was very patient and helpful in the early planning which started with a trip during for Advent and Christmas Markets that ended up as an early spring trip to Munich, Leipzig, and Berlin while visiting our son who is attending University of Leipzig. The private tours and restaurant suggestions from Clemens worked out perfectly. Boris was an excellent guide and provided a private tour of Munich on our first full morning and then on a day trip to Neuschwanstein castle. The side trips to a small countryside village on the way and another visit to Oberammagau (where Boris selected a great lunch spot) were as enjoyable as the Castle visit. The plazas and market were full of life with a great mix of people, we felt like 3 nights in Munich was the perfect amount of time, and the City did not feel as big as we expected. The intercity train travel was planned perfectly by Clemens and the travel to Leipzig and then Berlin were enjoyable and scenic. Our stay in Leipzig was also outstanding, it felt like a smaller version of Munich, an old walled city, with great historic buildings, beautiful parks, and great energy and life-and fewer tourists. Our timing coincided with opening day at the local and historic Sheibenholtz horse racing track where we were able to secure a table for our family and spend a great afternoon with a big crowd! Two days in Berlin were barely enough to scratch the surface, but we had a great time putting the City transit pass to use travelling to a couple of different corners of the City including a trip to Sansoucci Palace in Potsdam-which is really more of a massive public park with multiple palaces, vineyards, and other interesting features-wish we had more time in both Berlin and Potsdam. Hotels and the included breakfast were all very good and well located. Our dinner for our last night at Katz Orange, recommended by Clemens was definitely a highlight. Somehow we were not aware of the great bakeries and cheese that were available everywhere and we enjoyed! We had excellent support from Clemens and team when we had some questions during the trip, and one small snafu when a local guide cancelled a tour last minute-it was very well handled by KimKim.

Hotel Reviews
art'otel Berlin Mitte powered by Radisson Hotels
Berlin

This hotel was a bit of a mixed bag. The front desk service and the breakfast quality and experience were top notch. The exterior and neighborhood are a bit cold and unwelcoming at first, but after a couple of days we realized that it is very well located with ez access to the train lines which is important in Berlin. The rooms were tight, and the lobby area was not comfortable. They do have what could be a very nice open air courtyard, but we found it a bit dirty and unattended by hotel staff-a potentially nice space that seems to be utilized as a place to smoke.

Authenticity & Character
looks like an office building from the outside-the canal side of the building is warmer and more charming but feels like a missed opportunity as access is not clear it is utilized as a back door
Location
close to multiple train lines and the river and canal
Staff
were very helpful with charting out travel within the city and utilization of the City Pass. The folks running the breakfast room were excellent.
Cleanliness & Comfort
Breakfast area was outstanding, room was adequate, courtyard is a miss.
NH Leipzig Zentrum
Leipzig

Clean, updated, spacious and bright. Great view from our window of plaza below. Service was very good, breakfast was very good, very well located!

Authenticity & Character
This has the feel of a modern hotel in a great way.
Location
within the former city walls and near the many outdoor cafe's and the main plaza.
Staff
Always available and helpful at the front desk. Service at breakfast was adequate, but less available than at other hotels.
Cleanliness & Comfort
The additional space at this hotel was a plus.
Eden Hotel Wolff
Munich

Excellent service, very clean and well appointed with an excellent breakfast in a nice dining room. The rooms were on the small side, especially the bathrooms. The location across from the main train station-which is undergrowing significant construction- was very convenient, but is in a bit of a gritty area (were were a bit surprised in general of the level of graffitti and litter in both Munich and Berlin.

Authenticity & Character
historic charm and high quality service
Location
cleaner/nicer surroundings.
Staff
very friendly, helpful and available
Cleanliness & Comfort
Super clean and well appointed, just a bit small, especially the bathroom and in particuliar the tub/shower which was very narrow
Activity Reviews
Tip based Original Berlin Walking Tour
Tip based Original Berlin Walking Tour
Berlin

high energy tour guide Maggie did a great job, and mixed in some of her personal political feelings. We had a large group of 20+ and so the tour path followed a standard route and felt a bit touristy, but were did feel like we got great interaction with the tour guide between stops.

Quality of Experience
good guide, good general overview of the city, did give us a good base for follow-up visits.
Guides, Drivers and Staff
high energy and enthusiastic
Transport
this was a lengthy walking tour of the City that leaves you a long walk away from the starting point, but close to many transit options.
Private Guided Tour: Leipzig Uncovered, History, Music and Student Life
Private Guided Tour: Leipzig Uncovered, History, Music and Student Life
Leipzig

This was cancelled at last minute. We do not know what we missed. But had a great experience in Leipzig on our own. Kimkim came up with alternatives and gave us a great refund.

From Munich: Neuschwanstein Castle Full-Day Trip
From Munich: Neuschwanstein Castle Full-Day Trip
Munich

The drive through the countryside and side visits to a local villages were the best part. Boris seemed to specifically travel on secondary roads for a good portion of the trip. The trip to the castle itself was very good, but definitely touristy. I would still recommend it, but the side trips were essential, otherwise the 9 hour day is not worth it just to visit Neuschwanstein.

Quality of Experience
Great scenery on the way.
Guides, Drivers and Staff
Boris was an excellent guide and driver and knew when to talk and when to let us rest on this long day.
Transport
we were 6 adults total in a smaller, 3 row SUV, a slightly bigger vehicle would have been nice.
Munich City Tour
Munich City Tour
Munich

Our guide Boris was excellent. We had plenty of time the afternoon prior to explore the City and did, but Boris was able to make sure we saw some nooks and crannies that we missed, and add the historical and cultural context

Quality of Experience
Boris was an excellent communicator asking us questions
Guides, Drivers and Staff
Boris was prompt, kept us on schedule, flexible, and full of history and suggestions.
Transport
this was a walking tour, Boris asked us up front if we wanted it to be a loop back to the hotel, or pick a destination to end the tour at where we could ciontinue on our own, which is what we chose.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 09, 2026
Thank you so much Michael for this incredibly thoughtful and detailed review. It was a real pleasure helping plan this trip for your family, especially after it evolved from Christmas markets into a spring journey through Munich, Leipzig and Berlin around your son’s studies in Leipzig. I’m very happy to hear that Boris made such a strong impression. He is one of those guides who truly understands how to balance history, storytelling and local charm, especially on longer touring days like... Read more

Thank you so much Michael for this incredibly thoughtful and detailed review. It was a real pleasure helping plan this trip for your family, especially after it evolved from Christmas markets into a spring journey through Munich, Leipzig and Berlin around your son’s studies in Leipzig.

I’m very happy to hear that Boris made such a strong impression. He is one of those guides who truly understands how to balance history, storytelling and local charm, especially on longer touring days like Neuschwanstein. I also loved reading that Leipzig became such a highlight for you. It is still one of Germany’s most underrated cities and exactly the kind of place that rewards travelers who enjoy authentic atmosphere, culture and local energy over crowds.

Your comments about the pacing, train connections, restaurant recommendations and hotel locations are especially appreciated, because we put a lot of care into making the logistics feel smooth and effortless behind the scenes.

And yes… Germany’s bakeries and cheese selection tend to surprise many visitors in the best possible way.

Thank you again for trusting me and the team with your trip. I hope your family creates many more memories together in Europe, and next time we will make sure you have extra time in Berlin and Potsdam.

Wishing you all the best,
Clemens

Travel Made Easy: Tour of Italy
Italy | Apr 15 - Apr 25, 2026

Ashley
Ashley M.
Flagami, FL | Reviewed on Apr 26, 2026
This was our first international trip and it was wonderful! Clemens, Andrea, and Kamila organized everything beautifully. We appreciated the use of the app and the team was always available for questions and recommendations.
The planned tours had personable, knowledgeable guides who made you feel like a friend. We especially loved our Vespa tour with Federico, Your Buddy on the Coast! We will definitely work with KimKim for our next trip!
Read more

This was our first international trip and it was wonderful! Clemens, Andrea, and Kamila organized everything beautifully. We appreciated the use of the app and the team was always available for questions and recommendations.
The planned tours had personable, knowledgeable guides who made you feel like a friend. We especially loved our Vespa tour with Federico, Your Buddy on the Coast! We will definitely work with KimKim for our next trip!

Hotel Reviews
Hotel Villa di Sorrento
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Colosseum
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Atelier
Florence

Wonderful hotel, beds were a little hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ca' Marinella
Venice

Wonderful hotel, beds were a little hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 04, 2026
Dear Ashley, Thank you so much for this wonderful review, it truly made our day to read. Knowing this was your very first international trip makes it even more special for us. There is something quite beautiful about being part of someone's first taste of Europe, and Italy is a generous place to start. Venice, Florence, Rome and the Amalfi Coast each have their own rhythm, and it sounds like you let yourselves fall into all of them. I will absolutely pass your kind words on to Andrea and... Read more

Dear Ashley,

Thank you so much for this wonderful review, it truly made our day to read.

Knowing this was your very first international trip makes it even more special for us. There is something quite beautiful about being part of someone's first taste of Europe, and Italy is a generous place to start. Venice, Florence, Rome and the Amalfi Coast each have their own rhythm, and it sounds like you let yourselves fall into all of them.

I will absolutely pass your kind words on to Andrea and Kamila, they will be so happy to hear it. And I will make sure Federico hears how much you loved your Vespa tour along the coast, he is one of those guides who simply cannot help but treat every guest as a friend, and it shows.

Thank you also for the honest notes on the hotels. Feedback like yours is genuinely valuable to us and helps us keep refining every detail.

Whenever you are ready for the next adventure, whether that is returning to Italy to discover a different region, exploring Austria and Central Europe, or somewhere entirely new, we would be honored to plan it with you again.

Until then, safe travels and warm regards,
Clemens

Kamilla and her fabulous planning!
Austria | Apr 9 - Apr 18, 2026

Kim
Kim P.
Newport News, VA | Reviewed on Apr 24, 2026
Kamilla, we want to thank you for this fabulous trip. While this trip was on my husband’s bucket list, I knew it would be wonderful but had no idea how magically Austria would be. Your diligent and thoughtful planning provided an unforgetable journey. It was very well balanced between city and rural. It was simply brilliant for us to spend the last day and a half relaxing at a mountainous/ lake resort spa. The views from the train ride and hotel will not be forgotten. I wanted to let you... Read more

Kamilla, we want to thank you for this fabulous trip. While this trip was on my husband’s bucket list, I knew it would be wonderful but had no idea how magically Austria would be. Your diligent and thoughtful planning provided an unforgetable journey. It was very well balanced between city and rural. It was simply brilliant for us to spend the last day and a half relaxing at a mountainous/ lake resort spa. The views from the train ride and hotel will not be forgotten. I wanted to let you know how much Jay and I appreciated your effort to create this fabulous trip and the wonderful memories you have helped create to celebrate our 40th wedding anniversary. This is our fourth trip planned through Kimkim and it will not be the last!

Hotel Review
Hotel Schloss Seefels
Techelsberg am Worther See

We were treated like royalty. The staff and service were outstanding.

Authenticity & Character
Location
Great views
Staff
So kind and accommodating!
Cleanliness & Comfort
Activity Reviews
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna
E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna
Masterpieces & Mysteries: A Tour Through Vienna's Kunsthistorisches Museum
Masterpieces & Mysteries: A Tour Through Vienna's Kunsthistorisches Museum
Vienna
Full Day trip to the Wachau valley incl. bike tour,  ends in Gmunden
Full Day trip to the Wachau valley incl. bike tour, ends in Gmunden
Austria
Half day - Private Salzburg City Tour w. focus on Mozart
Half day - Private Salzburg City Tour w. focus on Mozart
Salzburg

Our guide Michaela was amazing. We loved her great knowledge of Mozart.

Quality of Experience
Lakeside relaxation day
Lakeside relaxation day
Austria
Local specialist: Kamilla SR.

Hi. We had. A wonderful time. Philip our gu...
Austria | Feb 14 - Feb 21, 2026

Reham
Reham H.
Portland, OR | Reviewed on Feb 28, 2026
Hi. We had. A wonderful time. Philip our guide for our Hallstatt road trip was so knowledgeable and friendly. We appreciated the flexibility to tailor the trip as we went along. The zoo visit in Austria was so special. Georgia enjoyed the animas immensely and learning more about them.
I ended up going on the city tour solo with Christina which I enjoyed so much. She was also so knowledgeable about the city’s history and I enjoyed chatting with her.
Overall a great trip and Camila...
Read more

Hi. We had. A wonderful time.

Philip our guide for our Hallstatt road trip was so knowledgeable and friendly. We appreciated the flexibility to tailor the trip as we went along.

The zoo visit in Austria was so special. Georgia enjoyed the animas immensely and learning more about them.
I ended up going on the city tour solo with Christina which I enjoyed so much. She was also so knowledgeable about the city’s history and I enjoyed chatting with her.
Overall a great trip and Camila and her team were in touch with us thoughout and available when we needed help.

Hotel Review
IMLAUER HOTEL PITTER Salzburg
Salzburg

This hotel was fine but didn’t provide the aesthetic we prefer when traveling. It felt like more of a mass travel hotel vs a define boutique hotel or a luxury property as we had wanted. It didn’t feel special at all. The staff there was nice however and we had no issues. We didn’t feel that we got what we paid for with this hotel. The cost of our trip was almost $5K pp and this hotel was under $300/night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kamilla SR.
Kamilla
Kamilla SR.
Local specialist in Vienna | Replied on Mar 16, 2026
Thank you so much, Reham, for taking the time to share this review. We’re really happy to hear you had such a wonderful time in Austria. It’s great to know that you enjoyed your day trip to Hallstatt with Philip. He truly loves what he does, and guests often mention how much they appreciate his knowledge and easygoing style. I’m also glad you enjoyed the city tour with Christina—she’s fantastic at bringing the city’s history to life, and it sounds like you had a lovely time exploring... Read more

Thank you so much, Reham, for taking the time to share this review. We’re really happy to hear you had such a wonderful time in Austria.

It’s great to know that you enjoyed your day trip to Hallstatt with Philip. He truly loves what he does, and guests often mention how much they appreciate his knowledge and easygoing style. I’m also glad you enjoyed the city tour with Christina—she’s fantastic at bringing the city’s history to life, and it sounds like you had a lovely time exploring together. And of course, hearing that Georgia loved the zoo visit makes us smile. Those moments are always special.

Thank you as well for the honest feedback about the hotel in Salzburg. Valentine’s Day weekend is one of the busiest times of the year there, and hotel availability becomes very limited, with prices rising across the city. The IMLAUER Pitter is a well-located and dependable hotel that we’re usually able to secure during busy periods, but we completely understand that its style may feel more like a classic large hotel rather than a boutique or luxury property.

We truly appreciate your feedback and are very glad that overall you had a great trip. It was a pleasure helping you plan your time in Austria, and we hope to welcome you back again someday.

Warm regards,
Kamilla

Tom Vujovich - East Central Europe Trip
Germany | Oct 30 - Nov 23, 2025

Thomas
Thomas V.
Shoreview, MN | Reviewed on Feb 25, 2026

Clemens and crew did an amazing job of putting together a fantastic itinerary on short notice! All plans worked well as we made our way through to countries and over 1000 miles of travel. All accommodations were excellent, trips and tours were interesting and exciting. I endorse using Clemens and his team on any European adventure!

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Feb 25, 2026

Hi Thomas,

thank you truly for these generous words.

Designing a multi country journey covering over 1000 miles on short notice is always a fun challenge, and I am delighted everything flowed smoothly for you from start to finish.

Knowing that the accommodations, tours and overall structure worked exactly as intended is the best feedback we can receive. That seamless feeling on the ground is precisely what we aim for.

It was a pleasure planning this adventure with you, and I hope Europe will welcome you back again soon.

Until the next journey,

Clemens

I thought I would try the travel platform of ...
Germany | Dec 3 - Dec 16, 2025

D
Diane C.
Newark, NJ | Reviewed on Dec 22, 2025
I thought I would try the travel platform of KimKim for a trip with three couples. We ended up with an amazing local travel agency called Avellera in Austria.
Clemens and Kamilla along with their experienced staff at Avellera Travel Agency in Austria were excellent. We had a few issues in the beginning due to KimKim NOT Clemens, but everything worked out. Every tour they suggested we loved
( and they didn't even know our travel style) All price points were spot on, all transfers from...
Read more

I thought I would try the travel platform of KimKim for a trip with three couples. We ended up with an amazing local travel agency called Avellera in Austria.
Clemens and Kamilla along with their experienced staff at Avellera Travel Agency in Austria were excellent. We had a few issues in the beginning due to KimKim NOT Clemens, but everything worked out. Every tour they suggested we loved
( and they didn't even know our travel style) All price points were spot on, all transfers from hotels and trains were on time and other suggestions made our trip seamless. We were able to contact them easily while on our trip for questions or concerns. Thank you Clemens and Kamilla.

My review of Kimkim is different. I found they charged much more than a 20% for commission and they are not always helpful when an issue occurs. Kimkim is just adverting tool on the internet. We were lucky to get a wonderful agent for our trip to Austria.
I will never use Kimkim again to book a trip.

Hotel Reviews
Platzl Hotel - Superior
München

comfortable and clean. Super English friendly. Centrally located near the Hoffbrau House.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Zugspitze
Garmisch-Partenkirchen

Beautiful hotel with wonderful breakfast included. Staff was excellent. Walkable to the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Auersperg
Salzburg

We were only there one night

Authenticity & Character
nice room with character
Location
walkable
Staff
Cleanliness & Comfort
Hotel Sans Souci Wien
Vienna

Beautiful hotel and centrally located. The breakfast included started our day and accommodations were perfect.

Authenticity & Character
Location
Easily walkable to many Platz.
Staff
everyone was helpful
Cleanliness & Comfort
Activity Review
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna

Loved Nabeil . He was funny and informative. The recipes are easy to read and make. He makes the evening so fun and interesting. It was a small hands on experience so you really got to understand the cooking techniques.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jan 02, 2026
Hi Diane, Thank you so much for taking the time to share such a detailed and thoughtful review. It was a real pleasure working with you and your group, and I am delighted to hear that the itinerary, hotels, tours, and transfers matched your expectations so well. Knowing that everything felt seamless, from planning to on the ground support, is exactly what we aim for. I will also pass your kind words on to Kamilla and our team, they will be very happy to hear this. Regarding your comments... Read more

Hi Diane,

Thank you so much for taking the time to share such a detailed and thoughtful review.

It was a real pleasure working with you and your group, and I am delighted to hear that the itinerary, hotels, tours, and transfers matched your expectations so well. Knowing that everything felt seamless, from planning to on the ground support, is exactly what we aim for. I will also pass your kind words on to Kamilla and our team, they will be very happy to hear this.

Regarding your comments about kimkim, we understand your perspective and have shared your feedback accordingly. As a platform, kimkim connects travelers with small, local agencies like ours that might otherwise be hard to find. We are grateful that this connection led to a trip you truly enjoyed, and we are glad we could be there for you throughout your journey.

Thank you again for trusting us with your travels. It would be a pleasure to plan another adventure for you in the future, ideally with even fewer platforms involved and just more great travel.

Best,

Clemens

Confirm hotels before hand
Austria | Nov 24 - Nov 30, 2025

K
Kyra H.
Kansas City, MO | Reviewed on Dec 01, 2025
The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was... Read more

The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was only made a few hours prior to us arriving to check in.

Hotel Reviews
Hotel Daniel Vienna - Smart Luxury near City Centre
Vienna

We were reserved to stay at this hotel, but apparently never had a reservation. We arrived to check into the hotel and they asked our information to check in and told us our room was not ready. 2 hours later we came back to check in and they said they could not see any reservation. Front desk staff must’ve been new or in a bad mood as they did not want to store our luggage as well.

Authenticity & Character
Location
We
Staff
Male front desk staff would not store our bags
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Very centrally located, not more than 15 minutes walking from everywhere, good breakfast and helpful staff

Authenticity & Character
Decorations in rooms
Location
Staff
Cleanliness & Comfort
Marias Platzl
Munich

This hotel was listed as “centrally located” and was more than a 30 minute walk to any of the city sights. The actual hotel was nice with good breakfast options and friendly and helpful staff. The bathroom layout is weird with only one door to be share between the toilet and the shower.

Authenticity & Character
Location
Distance to sights
Staff
Cleanliness & Comfort
Activity Reviews
The Klimt Experience: Guided Tour through Belvedere Palace
The Klimt Experience: Guided Tour through Belvedere Palace
Vienna

Not recommended, we were not interested in this activity- got “upgraded” to a private tour which we did not ask for

Quality of Experience
Guides, Drivers and Staff
Ticket counter staff did not know what were talking about
Salzburg: Original Sound of Music Tour
Salzburg: Original Sound of Music Tour
Salzburg

We were not aware it would be that much singing- thought it was more of a sight seeing tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Kyra, Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day. I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so... Read more

Dear Kyra,

Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day.

I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so expectations and experiences match better.

I appreciate that you still enjoyed the hotels in Munich and Salzburg and the friendly service on site. Your feedback is extremely valuable and helps me improve processes to ensure smoother, more reliable experiences for future travelers.

If you would like, I am happy to discuss your experience personally and walk you through the improvements already made. I truly hope you consider giving us another opportunity to provide the seamless trip you should have received.

Warm regards from Vienna
Clemens

Central Europe hits and highlights in 10 days
Czech Republic | Nov 1 - Nov 10, 2025

Jessica
Jessica M.
Bridgewater, NJ | Reviewed on Nov 30, 2025
Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other...
Read more

Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other travel agents, but when I want a trip that is jam packed across many cities AND without any of the headaches that come with planning on your own, I use kimkim and this is the third time I have used the service. It certainly comes with a pretty high price tag, but that being said for me the value is turning the stress of planning to someone else while I'm trying to enjoy the experience and journey.
There were so many highlights between Prague, Salzburg, Austria and Budapest. I wish we had more time in Vienna - I guess I'll just have to return! Day trips to Bohemian Saxon National park in Czech Republic/Germany was outstanding - our guide Sarka was fun, informative and eclectic! She make the small group trip a really fun vibe. We enjoyed a personal driver/tour with the amazing Gerhart in Salzburg going between several Alpine lake villages ending on top of a mountain overlooking the Alps and Salzburg at sunset. We loved Budpest, walking all over the city, the river cruise, and the Jewish Quarter with all the ruin bars/restaurants. We spent a few days/tours with Judit who helped us with wine tasting in Vilany among other things and had a great time with her. The whole trip was tidy, informative and enriching to us.
Like any long trip with multiple parts, there were some minor hiccups here and there and it was helpful to know that Clemens and his local support Andrew / Avellera were a phone call or text away - we needed that a few times and were met with pretty instant help. This is what make the help of excellent travel professionals worth the cost. Thank you all

Hotel Reviews
Hotel Moments Budapest
Budapest

Definitely our favorite hotel of the trip. Excellent location, comfy and modern room with amenities. Beautiful building. Restaurant was busy but otherwise good.

Authenticity & Character
Location
Extremely good location - a 3 minute walk from Basilica St Stephen and the parliament building not too far from there. We walked several miles around this city and the hotel was centrally located.
Staff
Cleanliness & Comfort
MOODs Charles Bridge Hotel Prague
Prague

This was not our favorite hotel. We maybe got an unlucky room assignment, but we arrived to a very hot room and as the cooling system was turned off for the season (reasonable as it is November) the advice was to open the window, which is also completely reasonable, unless your room only has a skylight, and no windows that open. The staff were not super helpful in helping us with this though it was advertised they had fans. All of this being said the location of this hotel is spectacular - a block from the Vlatava river and Charles bridge a 5 minute walk. As we don't spend a lot of time in hotels to begin with, we made do and survived to the next location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Climate control - if you cannot open a window to control climate, offering a fan or a portable cooling system when the room is very hot. This should be expected at a four star hotel.
Hotel am Mirabellplatz Salzburg
Salzburg

This was a great hotel! Location was great, very close walk to the old city and ~10-15 minutes walk to the train station. Hotel room could use some cosmetic renovations, but otherwise everything was very functional, clean and working. We were upgraded to a larger room which came with a bathtub. We really enjoyed the breakfast in the morning - the best of the four hotels we stayed at during out 10 day trip! The woman who greeted and helped us in the morning in the dining room was so warm and inviting - I did not get her name, but I shout her out anyway :)

Authenticity & Character
Location
Staff
Front desk staff was excellent - chocolate at check out is a nice touch. The dining room staff was super friendly and remembered us even though we were only there for two days.
Cleanliness & Comfort
Hotel Rathaus - Wein & Design
Wien

This is a beautiful and clearly newly updated hotel. We only stayed one night, but loved the location - about 10-15 minute walk to the main museum/palace areas and in a slow enough side street that felt safe and quiet. Cool wine theme they are sticking to. The room was large, big airy windows, and a wine bar/restaurant that was "open" 24 hours - we didnt exactly test this out, but we did try to sit for a glass of wine before leaving and they did serve us but don't expect a dedicated wine expert all times of day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided  Tour Old Town Prague & Jewish Quarter
Privately Guided Tour Old Town Prague & Jewish Quarter
Prague

We arrived after a red-eye for this tour so while we may have been tired, it was necessary to get a grip of the city and the people. It was a Saturday evening and our guide Ildigo/Indigo was lovely. She is a quirky and opinionated woman in all of the best ways - we learned a lot and used what we learned to guide our evening and next several days in the city.

Quality of Experience
Guides, Drivers and Staff
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

This was a spectacular tour - our guide Chris was not only invested in the food of Czech republic but how the food is connected to the people, the land and the history. He was aware of our pescatarian diet ahead of time and was able to highlight a tremendous abundance of Czech food, and beer/wine! It was a rainy day which did not subtract even a little from the quality and experience. HIGHLY recommend if you're into food and history while walking around with a friendly guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sightseeing Evening Cruise
Sightseeing Evening Cruise
Prague

Great, short boat ride. There is a small indoor area and a rooftop - we were lucky that while it was raining all day, the hour of our tour was dry and we enjoyed the rooftop view and fresh air much more than indoors. A great way to see the sights and enjoy a drink or two.

Quality of Experience
Spanish Riding School Training
Spanish Riding School Training
Vienna

I will preface this review with the fact that I am a rider and lifelong equestrian and made this a required stop on our tour - but WOW was this spectacular. As a horse person, I found the training session even more special and intimate than the performance. You are able to see two 30 minute sessions of the SRS professional riders doing schooling rides on the amazing stallions, first the high level older horses and then the younger "young and wild" (per the announcer haha) 5-6 year olds. If you are a horse person or are fascinated by horses in general, you will love this. There is a ton of nuance to what they are doing a there is an announcer that does a decent job of explaining the high level stuff.

Quality of Experience
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Prague

Outstanding, incredible nature and views in this lovely national park. This is a FULL day trip - over 12 hours with our guide who was also our driver. It was a small group (seven of us total) and there was one pair in our group that was ill prepared for the day - seemingly not their fault as they signed up for a less strenuous hike and were directed to our group to consolidate. I would keep that in mind if trying to book a more or less strenuous hike with this company. That being said, it was not very strenuous for us who are fit and active regular hikers and we saw many sights, went over the border into Germany, and spend time with a great group of travelers as well as a vibrant and fun guide. A large lunch is included, you won't be hungry. There is a fair amount of driving to/from (4+ hours) in a passenger van.

Quality of Experience
Guides, Drivers and Staff
Transport
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Salzburg

Gerhart was our guide for this full day outside of Salzburg. We were privy to visit Hallstatt early and in the off season - it is a spectacular Alpine lake town that apparently is over touristed and has strict regulations that we did not have to deal with for the aforementioned reasons. It is really pretty and charming. There is a small ancient Roman ruin display/free museum that was an added bonus. Bad Ischl was next stop which was lovely, beautiful and had great historical significance. St Woflgang was next and thoroughly stunning. Lots of world history, old churches, and gorgeous views. We were blessed to end the day on Gaisberg mountain - overlooking much of the Austrian Alps and all of Slazburg and the valley extending dozens of miles in either direction. We ended were on sunset - this guide was great. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Gerhart was excellent, highly recommend! He clearly did a lot of Sound of Music tours (which we were not on) but got a side bit of his experience doing that as well!
Transport
Very comfortable Mercedes :)
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Vienna

Our guide was SO good - We learned so much, there were moving and emotional parts to her tour regarding the history of this extremely beautiful and significant city. We sadly had to leave slightly early as we had a VERY short amount of time in Vienna and therefore a packed itinerary. Christina was extremely knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
Vienna

The musicians were phenomenal. To hear their performance of this work was a privilege for sure. The venue itself is old and therefore somewhat difficult to navigate and not physically super comfortable. This particular concert was in the smaller of the two music halls - I didn't know either of them existed in the world prior to my showing up so I didn't have a preference but if you're a music head and want to be in the grand music hall, double check before booking this.

Quality of Experience
Budapest City Tour
Budapest City Tour
Budapest

Judit is a lovely woman who has a lot of love and caring for her country and city - she was opinionated and charismatic but kind and informative all at the same time. the best qualities for a tour guide! We saw a lot of special things and got a feel of the city upon arriving. Well designed for the remaining days of our tour.

Quality of Experience
Guides, Drivers and Staff
Evening Cruise and Dinner with Champagne
Evening Cruise and Dinner with Champagne
Budapest

This was a four course dinner cruise along the Danube with live music. The food was really good and service was prompt and friendly. The boat does several loops and you see some of the same sights a few times, but they are all beautiful and worth seeing over again!

Quality of Experience
Food
Transport
Hungarian Meal in a Local Home (Dinner / Lunch)
Hungarian Meal in a Local Home (Dinner / Lunch)
Budapest

This was super fun, and as people who like to eat and cook, we did both and learned a lot doing it! The tour started at the main city market - our guide actually missed us/there was a missed connection and we started the tour ~30 minutes late due to this but the experience was so good it made up for lost time. We cooked with a small group in a local apartment retrofitted for cooking class. Experiencing with with fellow tourists felt genuine and we sat and ate the food we made like a new group of friends eating a home cooked meal - which it was. I have already incorporated the recipes into my daily cooking.

Quality of Experience
Food
Day Tour of Pécs and Siklós with Villány Wine Tasting
Day Tour of Pécs and Siklós with Villány Wine Tasting
Budapest

This was a long day - there was over 5 hours of driving with a much smaller amount of time on the ground so I feel like I could have spend my last day doing something with less sitting in a car - that being said all of the experiences were excellent and worth visiting. Pecs is a small cultural city and was fun to visit - the ancient Roman ruins were probably the highlight. It was a Sunday so a lot closed and not super vibrant but fun none the less. The wine tasting in Vilany was excellent and I learned a lot about Hungarian varietals. We did have a bonus stop at Judit's museum - Monument Park the sculpture park that showcases old communist statues and is a very interesting and important commentary of the era.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Jessica, Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest. Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and... Read more

Dear Jessica,

Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest.

Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and it makes me very happy that their expertise and personalities added so much to your experience.

I also appreciate your balanced feedback regarding the few hiccups along the route. I am glad that Andrew and I were able to support you quickly whenever needed. This is exactly what we want to provide, peace of mind during a fast moving itinerary so you can simply enjoy the moments.

It means a great deal that an experienced traveler like you chose Kimkim again for a complex, multi city trip. Thank you for the trust and for letting me craft something special for you. I hope your next visit includes more time in Vienna. You have unfinished business with our lovely city.
Wishing you many more wonderful travels and I would be delighted to assist you again anytime.

Warm regards from Vienna
Clemens

Best trip ever
Germany | Oct 19 - Oct 30, 2025

David
David H.
Dallas, TX | Reviewed on Oct 31, 2025
This was an incredible trip. Clemens, Andrew and everyone we worked with were outstanding. Each of our individual tour guides were first rate. Will definitely book again through KimKim and recommend to my friends and family Read more

This was an incredible trip. Clemens, Andrew and everyone we worked with were outstanding. Each of our individual tour guides were first rate. Will definitely book again through KimKim and recommend to my friends and family

Hotel Reviews
Aria Hotel Prague
Prague

Cool art. Art deco

Authenticity & Character
Location
Staff
More personabke
Cleanliness & Comfort
Hotel Sans Souci Wien
Vienna

Fabulous favorite hotel entire trip.

Authenticity & Character
Location
Staff
Very helpful.
Cleanliness & Comfort
Spa was incredible.
Hotel am Mirabellplatz Salzburg
Salzburg

Good location dark and dated

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Leipziger Hof Innsbruck
Innsbruck

Great location

Authenticity & Character
Ski lodge
Location
Staff
Cleanliness & Comfort
Platzl Hotel - Superior
München

Under construction. Good service good location.

Authenticity & Character
Great location great serice
Location
Central location
Staff
Cleanliness & Comfort
Clean the caroet
Activity Reviews
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

Our favrite activity and tour. Leona was so informative and interesting.

Quality of Experience
Food
The food and beer hall. Leona was so good!
Guides, Drivers and Staff
Transport
Privately Guided  Tour Old Town Prague & Prague Castle
Privately Guided Tour Old Town Prague & Prague Castle
Prague
Quality of Experience
Guides, Drivers and Staff
En-Route Activity: Český Krumlov on the way!
En-Route Activity: Český Krumlov on the way!
Slovakia
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour: Melk, Dürnstein & Aggstein  🚗🏰🍇
Private Guided Tour: Melk, Dürnstein & Aggstein 🚗🏰🍇
Austria

Beautifull

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Love Josef!

Quality of Experience
Guides, Drivers and Staff
Transport
Spanish Riding School Training
Spanish Riding School Training
Vienna

Not interesting.

Quality of Experience
Oh
Guides, Drivers and Staff
Transport
Didn't enjoy
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
Vienna

We didn't make it. Too tired and too hard to get to. Overschedulded

Quality of Experience
Skipped/missed it completely
Guides, Drivers and Staff
Skip the show
Transport
Had to walk too far away missed it
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Josef was a great historian and guide

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Hallstatt & Salzburg with private driver guide
Day Trip to Hallstatt & Salzburg with private driver guide
Austria

Antonio was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Salzburg City Tour: Discover the Magic ✨
Salzburg City Tour: Discover the Magic ✨
Austria

Helpful and informative

Quality of Experience
Guides, Drivers and Staff
Transport
 Private City Tour: Discover Innsbruck's Alpine Charm 🏰🏔️
Private City Tour: Discover Innsbruck's Alpine Charm 🏰🏔️
Innsbruck

On our own for one day then shirt tour next am.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Neuschwanstein Castle and Lindernhof
Day Trip to Neuschwanstein Castle and Lindernhof
Munich

Great day trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Great car. Great tour
Ghost Tour of Munich: Discover the medieval history
Ghost Tour of Munich: Discover the medieval history
Munich

Fun tour!

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and she met us in the hotel.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Nov 09, 2025
Dear David,
What a joy to read your words! I’m thrilled that you had such an incredible journey across Germany, Austria, and beyond. It was a true pleasure crafting your itinerary together with Andrew and our team. I’ll be sure to share your compliments with all the guides—Josef, Antonio, and Leona will be delighted to hear they made your experience so memorable.
Thank you for traveling with us through KimKim, and for recommending us to your friends and family. I look forward to helping you... Read more

Dear David,
What a joy to read your words! I’m thrilled that you had such an incredible journey across Germany, Austria, and beyond. It was a true pleasure crafting your itinerary together with Andrew and our team. I’ll be sure to share your compliments with all the guides—Josef, Antonio, and Leona will be delighted to hear they made your experience so memorable.

Thank you for traveling with us through KimKim, and for recommending us to your friends and family. I look forward to helping you plan your next European adventure—perhaps a Christmas market escape or a summer journey along the Danube!

Warm regards,
Clemens