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Prime Tours

At Prime Tours, we believe that travel should be an authentic experience that immerses you in the local culture and way of life. That's why we specialize in providing high-end, authentic holidays to our customers. Our tours take you to some of the most beautiful and culturally rich destinations in Europe!

We offer a range of tours that cater to your specific interests and preferences, including cultural city trips, soul-bouncing relaxing trips to lakes and mountains, sporty trips for hiking, biking, and skiing, culinary trips to top-rated restaurants and vineyards, and historical tours and activities.

Our tours are designed to provide a unique and unforgettable experience that goes beyond the typical tourist attractions. We take you off the beaten path and introduce you to the hidden gems of each destination, giving you the opportunity to explore the local culture and way of life.

At Prime Tours, we are committed to providing our customers with the highest quality service and ensuring that every aspect of your trip is planned and executed to perfection. Our team of expert guides and travel planners are passionate about creating authentic and personalized travel experiences that will leave you with memories to last a lifetime.

Prime Tours is part of the following groups: Austria Travel Agents, Czech Republic Travel Agents, Germany Travel Agents

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Recent Trip Reviews for Prime Tours

Confirm hotels before hand
Austria | Nov 24 - Nov 30, 2025

K
Kyra H.
Kansas City, MO | Reviewed on Dec 01, 2025
The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was... Read more

The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was only made a few hours prior to us arriving to check in.

Hotel Reviews
Hotel Daniel Vienna - Smart Luxury near City Centre
Vienna

We were reserved to stay at this hotel, but apparently never had a reservation. We arrived to check into the hotel and they asked our information to check in and told us our room was not ready. 2 hours later we came back to check in and they said they could not see any reservation. Front desk staff must’ve been new or in a bad mood as they did not want to store our luggage as well.

Authenticity & Character
Location
We
Staff
Male front desk staff would not store our bags
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Very centrally located, not more than 15 minutes walking from everywhere, good breakfast and helpful staff

Authenticity & Character
Decorations in rooms
Location
Staff
Cleanliness & Comfort
Marias Platzl
Munich

This hotel was listed as “centrally located” and was more than a 30 minute walk to any of the city sights. The actual hotel was nice with good breakfast options and friendly and helpful staff. The bathroom layout is weird with only one door to be share between the toilet and the shower.

Authenticity & Character
Location
Distance to sights
Staff
Cleanliness & Comfort
Activity Reviews
The Klimt Experience: Guided Tour through Belvedere Palace
The Klimt Experience: Guided Tour through Belvedere Palace
Vienna

Not recommended, we were not interested in this activity- got “upgraded” to a private tour which we did not ask for

Quality of Experience
Guides, Drivers and Staff
Ticket counter staff did not know what were talking about
Salzburg: Original Sound of Music Tour
Salzburg: Original Sound of Music Tour
Salzburg

We were not aware it would be that much singing- thought it was more of a sight seeing tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Kyra, Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day. I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so... Read more

Dear Kyra,

Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day.

I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so expectations and experiences match better.

I appreciate that you still enjoyed the hotels in Munich and Salzburg and the friendly service on site. Your feedback is extremely valuable and helps me improve processes to ensure smoother, more reliable experiences for future travelers.

If you would like, I am happy to discuss your experience personally and walk you through the improvements already made. I truly hope you consider giving us another opportunity to provide the seamless trip you should have received.

Warm regards from Vienna
Clemens

Central Europe hits and highlights in 10 days
Czech Republic | Nov 1 - Nov 10, 2025

Jessica
Jessica M.
Bridgewater, NJ | Reviewed on Nov 30, 2025
Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other...
Read more

Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other travel agents, but when I want a trip that is jam packed across many cities AND without any of the headaches that come with planning on your own, I use kimkim and this is the third time I have used the service. It certainly comes with a pretty high price tag, but that being said for me the value is turning the stress of planning to someone else while I'm trying to enjoy the experience and journey.
There were so many highlights between Prague, Salzburg, Austria and Budapest. I wish we had more time in Vienna - I guess I'll just have to return! Day trips to Bohemian Saxon National park in Czech Republic/Germany was outstanding - our guide Sarka was fun, informative and eclectic! She make the small group trip a really fun vibe. We enjoyed a personal driver/tour with the amazing Gerhart in Salzburg going between several Alpine lake villages ending on top of a mountain overlooking the Alps and Salzburg at sunset. We loved Budpest, walking all over the city, the river cruise, and the Jewish Quarter with all the ruin bars/restaurants. We spent a few days/tours with Judit who helped us with wine tasting in Vilany among other things and had a great time with her. The whole trip was tidy, informative and enriching to us.
Like any long trip with multiple parts, there were some minor hiccups here and there and it was helpful to know that Clemens and his local support Andrew / Avellera were a phone call or text away - we needed that a few times and were met with pretty instant help. This is what make the help of excellent travel professionals worth the cost. Thank you all

Hotel Reviews
Hotel Moments Budapest
Budapest

Definitely our favorite hotel of the trip. Excellent location, comfy and modern room with amenities. Beautiful building. Restaurant was busy but otherwise good.

Authenticity & Character
Location
Extremely good location - a 3 minute walk from Basilica St Stephen and the parliament building not too far from there. We walked several miles around this city and the hotel was centrally located.
Staff
Cleanliness & Comfort
MOODs Charles Bridge Hotel Prague
Prague

This was not our favorite hotel. We maybe got an unlucky room assignment, but we arrived to a very hot room and as the cooling system was turned off for the season (reasonable as it is November) the advice was to open the window, which is also completely reasonable, unless your room only has a skylight, and no windows that open. The staff were not super helpful in helping us with this though it was advertised they had fans. All of this being said the location of this hotel is spectacular - a block from the Vlatava river and Charles bridge a 5 minute walk. As we don't spend a lot of time in hotels to begin with, we made do and survived to the next location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Climate control - if you cannot open a window to control climate, offering a fan or a portable cooling system when the room is very hot. This should be expected at a four star hotel.
Hotel am Mirabellplatz Salzburg
Salzburg

This was a great hotel! Location was great, very close walk to the old city and ~10-15 minutes walk to the train station. Hotel room could use some cosmetic renovations, but otherwise everything was very functional, clean and working. We were upgraded to a larger room which came with a bathtub. We really enjoyed the breakfast in the morning - the best of the four hotels we stayed at during out 10 day trip! The woman who greeted and helped us in the morning in the dining room was so warm and inviting - I did not get her name, but I shout her out anyway :)

Authenticity & Character
Location
Staff
Front desk staff was excellent - chocolate at check out is a nice touch. The dining room staff was super friendly and remembered us even though we were only there for two days.
Cleanliness & Comfort
Hotel Rathaus - Wein & Design
Wien

This is a beautiful and clearly newly updated hotel. We only stayed one night, but loved the location - about 10-15 minute walk to the main museum/palace areas and in a slow enough side street that felt safe and quiet. Cool wine theme they are sticking to. The room was large, big airy windows, and a wine bar/restaurant that was "open" 24 hours - we didnt exactly test this out, but we did try to sit for a glass of wine before leaving and they did serve us but don't expect a dedicated wine expert all times of day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided  Tour Old Town Prague & Jewish Quarter
Privately Guided Tour Old Town Prague & Jewish Quarter
Prague

We arrived after a red-eye for this tour so while we may have been tired, it was necessary to get a grip of the city and the people. It was a Saturday evening and our guide Ildigo/Indigo was lovely. She is a quirky and opinionated woman in all of the best ways - we learned a lot and used what we learned to guide our evening and next several days in the city.

Quality of Experience
Guides, Drivers and Staff
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

This was a spectacular tour - our guide Chris was not only invested in the food of Czech republic but how the food is connected to the people, the land and the history. He was aware of our pescatarian diet ahead of time and was able to highlight a tremendous abundance of Czech food, and beer/wine! It was a rainy day which did not subtract even a little from the quality and experience. HIGHLY recommend if you're into food and history while walking around with a friendly guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sightseeing Evening Cruise
Sightseeing Evening Cruise
Prague

Great, short boat ride. There is a small indoor area and a rooftop - we were lucky that while it was raining all day, the hour of our tour was dry and we enjoyed the rooftop view and fresh air much more than indoors. A great way to see the sights and enjoy a drink or two.

Quality of Experience
Spanish Riding School Training
Spanish Riding School Training
Vienna

I will preface this review with the fact that I am a rider and lifelong equestrian and made this a required stop on our tour - but WOW was this spectacular. As a horse person, I found the training session even more special and intimate than the performance. You are able to see two 30 minute sessions of the SRS professional riders doing schooling rides on the amazing stallions, first the high level older horses and then the younger "young and wild" (per the announcer haha) 5-6 year olds. If you are a horse person or are fascinated by horses in general, you will love this. There is a ton of nuance to what they are doing a there is an announcer that does a decent job of explaining the high level stuff.

Quality of Experience
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Prague

Outstanding, incredible nature and views in this lovely national park. This is a FULL day trip - over 12 hours with our guide who was also our driver. It was a small group (seven of us total) and there was one pair in our group that was ill prepared for the day - seemingly not their fault as they signed up for a less strenuous hike and were directed to our group to consolidate. I would keep that in mind if trying to book a more or less strenuous hike with this company. That being said, it was not very strenuous for us who are fit and active regular hikers and we saw many sights, went over the border into Germany, and spend time with a great group of travelers as well as a vibrant and fun guide. A large lunch is included, you won't be hungry. There is a fair amount of driving to/from (4+ hours) in a passenger van.

Quality of Experience
Guides, Drivers and Staff
Transport
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Salzburg

Gerhart was our guide for this full day outside of Salzburg. We were privy to visit Hallstatt early and in the off season - it is a spectacular Alpine lake town that apparently is over touristed and has strict regulations that we did not have to deal with for the aforementioned reasons. It is really pretty and charming. There is a small ancient Roman ruin display/free museum that was an added bonus. Bad Ischl was next stop which was lovely, beautiful and had great historical significance. St Woflgang was next and thoroughly stunning. Lots of world history, old churches, and gorgeous views. We were blessed to end the day on Gaisberg mountain - overlooking much of the Austrian Alps and all of Slazburg and the valley extending dozens of miles in either direction. We ended were on sunset - this guide was great. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Gerhart was excellent, highly recommend! He clearly did a lot of Sound of Music tours (which we were not on) but got a side bit of his experience doing that as well!
Transport
Very comfortable Mercedes :)
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Vienna

Our guide was SO good - We learned so much, there were moving and emotional parts to her tour regarding the history of this extremely beautiful and significant city. We sadly had to leave slightly early as we had a VERY short amount of time in Vienna and therefore a packed itinerary. Christina was extremely knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
Vienna

The musicians were phenomenal. To hear their performance of this work was a privilege for sure. The venue itself is old and therefore somewhat difficult to navigate and not physically super comfortable. This particular concert was in the smaller of the two music halls - I didn't know either of them existed in the world prior to my showing up so I didn't have a preference but if you're a music head and want to be in the grand music hall, double check before booking this.

Quality of Experience
Budapest City Tour
Budapest City Tour
Budapest

Judit is a lovely woman who has a lot of love and caring for her country and city - she was opinionated and charismatic but kind and informative all at the same time. the best qualities for a tour guide! We saw a lot of special things and got a feel of the city upon arriving. Well designed for the remaining days of our tour.

Quality of Experience
Guides, Drivers and Staff
Evening Cruise and Dinner with Champagne
Evening Cruise and Dinner with Champagne
Budapest

This was a four course dinner cruise along the Danube with live music. The food was really good and service was prompt and friendly. The boat does several loops and you see some of the same sights a few times, but they are all beautiful and worth seeing over again!

Quality of Experience
Food
Transport
Hungarian Meal in a Local Home (Dinner / Lunch)
Hungarian Meal in a Local Home (Dinner / Lunch)
Budapest

This was super fun, and as people who like to eat and cook, we did both and learned a lot doing it! The tour started at the main city market - our guide actually missed us/there was a missed connection and we started the tour ~30 minutes late due to this but the experience was so good it made up for lost time. We cooked with a small group in a local apartment retrofitted for cooking class. Experiencing with with fellow tourists felt genuine and we sat and ate the food we made like a new group of friends eating a home cooked meal - which it was. I have already incorporated the recipes into my daily cooking.

Quality of Experience
Food
Day Tour of Pécs and Siklós with Villány Wine Tasting
Day Tour of Pécs and Siklós with Villány Wine Tasting
Budapest

This was a long day - there was over 5 hours of driving with a much smaller amount of time on the ground so I feel like I could have spend my last day doing something with less sitting in a car - that being said all of the experiences were excellent and worth visiting. Pecs is a small cultural city and was fun to visit - the ancient Roman ruins were probably the highlight. It was a Sunday so a lot closed and not super vibrant but fun none the less. The wine tasting in Vilany was excellent and I learned a lot about Hungarian varietals. We did have a bonus stop at Judit's museum - Monument Park the sculpture park that showcases old communist statues and is a very interesting and important commentary of the era.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Jessica, Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest. Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and... Read more

Dear Jessica,

Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest.

Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and it makes me very happy that their expertise and personalities added so much to your experience.

I also appreciate your balanced feedback regarding the few hiccups along the route. I am glad that Andrew and I were able to support you quickly whenever needed. This is exactly what we want to provide, peace of mind during a fast moving itinerary so you can simply enjoy the moments.

It means a great deal that an experienced traveler like you chose Kimkim again for a complex, multi city trip. Thank you for the trust and for letting me craft something special for you. I hope your next visit includes more time in Vienna. You have unfinished business with our lovely city.
Wishing you many more wonderful travels and I would be delighted to assist you again anytime.

Warm regards from Vienna
Clemens

Best trip ever
Germany | Oct 19 - Oct 30, 2025

David
David H.
Dallas, TX | Reviewed on Oct 31, 2025
This was an incredible trip. Clemens, Andrew and everyone we worked with were outstanding. Each of our individual tour guides were first rate. Will definitely book again through KimKim and recommend to my friends and family Read more

This was an incredible trip. Clemens, Andrew and everyone we worked with were outstanding. Each of our individual tour guides were first rate. Will definitely book again through KimKim and recommend to my friends and family

Hotel Reviews
Platzl Hotel - Superior
München

Under construction. Good service good location.

Authenticity & Character
Great location great serice
Location
Central location
Staff
Cleanliness & Comfort
Clean the caroet
Leipziger Hof Innsbruck
Innsbruck

Great location

Authenticity & Character
Ski lodge
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Good location dark and dated

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sans Souci Wien
Vienna

Fabulous favorite hotel entire trip.

Authenticity & Character
Location
Staff
Very helpful.
Cleanliness & Comfort
Spa was incredible.
Aria Hotel Prague
Prague

Cool art. Art deco

Authenticity & Character
Location
Staff
More personabke
Cleanliness & Comfort
Activity Reviews
Day Trip to Hallstatt & Salzburg with private driver guide
Day Trip to Hallstatt & Salzburg with private driver guide
Austria

Antonio was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Josef was a great historian and guide

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Neuschwanstein Castle and Lindernhof
Day Trip to Neuschwanstein Castle and Lindernhof
Munich

Great day trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Great car. Great tour
Ghost Tour of Munich: Discover the medieval history
Ghost Tour of Munich: Discover the medieval history
Munich

Fun tour!

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and she met us in the hotel.
 Private City Tour: Discover Innsbruck's Alpine Charm 🏰🏔️
Private City Tour: Discover Innsbruck's Alpine Charm 🏰🏔️
Innsbruck

On our own for one day then shirt tour next am.

Quality of Experience
Guides, Drivers and Staff
Transport
Salzburg City Tour: Discover the Magic ✨
Salzburg City Tour: Discover the Magic ✨
Salzburg

Helpful and informative

Quality of Experience
Guides, Drivers and Staff
Transport
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
Vienna

We didn't make it. Too tired and too hard to get to. Overschedulded

Quality of Experience
Skipped/missed it completely
Guides, Drivers and Staff
Skip the show
Transport
Had to walk too far away missed it
Spanish Riding School Training
Spanish Riding School Training
Vienna

Not interesting.

Quality of Experience
Oh
Guides, Drivers and Staff
Transport
Didn't enjoy
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Love Josef!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour: Melk, Dürnstein & Aggstein  🚗🏰🍇
Private Guided Tour: Melk, Dürnstein & Aggstein 🚗🏰🍇
Austria

Beautifull

Quality of Experience
Food
Guides, Drivers and Staff
Transport
En-Route Activity: Český Krumlov on the way!
En-Route Activity: Český Krumlov on the way!
Slovakia
Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided  Tour Old Town Prague & Prague Castle
Privately Guided Tour Old Town Prague & Prague Castle
Prague
Quality of Experience
Guides, Drivers and Staff
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

Our favrite activity and tour. Leona was so informative and interesting.

Quality of Experience
Food
The food and beer hall. Leona was so good!
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Nov 09, 2025
Dear David,
What a joy to read your words! I’m thrilled that you had such an incredible journey across Germany, Austria, and beyond. It was a true pleasure crafting your itinerary together with Andrew and our team. I’ll be sure to share your compliments with all the guides—Josef, Antonio, and Leona will be delighted to hear they made your experience so memorable.
Thank you for traveling with us through KimKim, and for recommending us to your friends and family. I look forward to helping you... Read more

Dear David,
What a joy to read your words! I’m thrilled that you had such an incredible journey across Germany, Austria, and beyond. It was a true pleasure crafting your itinerary together with Andrew and our team. I’ll be sure to share your compliments with all the guides—Josef, Antonio, and Leona will be delighted to hear they made your experience so memorable.

Thank you for traveling with us through KimKim, and for recommending us to your friends and family. I look forward to helping you plan your next European adventure—perhaps a Christmas market escape or a summer journey along the Danube!

Warm regards,
Clemens

We loved Berlin, Dresden, Wroclaw and Krakow!
Germany | Sep 11 - Sep 23, 2025

Betsy
Betsy V.
Chicago, IL | Reviewed on Oct 09, 2025
All of our hotels were wonderfully located. We could walk or hop onto public transportation to visit everything we wanted to see. Our bicycle tour in Berlin (Berlin on Bike) was wonderful! Although we were mostly on our own, every city tour was interesting and worthwhile: Berlin on Bike (thank you Pete), walking tour in Dresden (thank you Leo), walking tour in Breslau (so sorry to have forgotten our guide's name), and walking tour in Krakow (thank you Chris). Each guide offered insights about... Read more

All of our hotels were wonderfully located. We could walk or hop onto public transportation to visit everything we wanted to see. Our bicycle tour in Berlin (Berlin on Bike) was wonderful! Although we were mostly on our own, every city tour was interesting and worthwhile: Berlin on Bike (thank you Pete), walking tour in Dresden (thank you Leo), walking tour in Breslau (so sorry to have forgotten our guide's name), and walking tour in Krakow (thank you Chris). Each guide offered insights about the city and made sure we were comfortable.

We added Zakopane to our itinerary and enjoyed our time there. Once there, we were surprised to find everything very crowded, including pedestrian streets, hiking trails, and mini buses to various trailheads. We were there on a beautiful fall weekend and it seemed many thousands of local tourists were there as well.

We loved being in every city we toured, but if we had to pick a favorite, it's certainly Krakow!

Hotel Reviews
Hotel H12
Krakow
Location
Such a wonderful location! We could walk in a few minutes to the main square of Krakow. And the view from our room was spectacular , especially at sunset.
Staff
Cleanliness & Comfort
Private Charlet: Dmki Javorina
Zakopane

This is a charming hotel and our room was quite spacious and comfortable, with a large closet, nice bathroom, and desk area. We had specified a west or south facing balcony, hoping to sit it the sun in the late afternoon. We had a covered porch that was shaded and looked out on a parking lot, so although it was a nice space, next time we would be more specific about our intentions. The reception staff, especially Veronica, were helpful. We enjoyed our dinners in the hotel restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Herbal Hotel Wroclaw
Wroclaw

Our room was spacious and perfectly comfortable. The staff at reception spoke excellent English, which helped us, but the people were not especially helpful.

Location
It's a very short walk from the hotel to the lovely Old Town. And, it's very close to a tram that goes directly to the train station. Here's a note - trams and buses are free for everyone over 65, so just hop on!
Staff
Cleanliness & Comfort
Hotel Bilderberg Bellevue Dresden
Dresden

This is a full service hotel with a fabulous location. You can take a tram (#3 or #7) from the train station and be within 2 blocks of the hotel. Once you don't have luggage, it's very easy to take the 5 minute tram ride over the bridge to old town, or walk and take pictures along the way. Our room was comfortable with a table and chairs, and breakfast was just fine.

Location
Hotel Titanic Gendarmenmarkt Berlin
Berlin
Location
Walking distance to Unter den Linden, plus U-bahn and bus stops very nearby.
Staff
Plenty of staff at reception at all times. We needed help to find a store with US - to - Europe adapters, and the desk staff were very helpful.
Cleanliness & Comfort
Activity Reviews
 City Sights and History Guided Walking Tour
City Sights and History Guided Walking Tour
Germany

We had a private walking tour with Chris, a very experienced guide. He was so knowledgeable, and at the same time asked us a lot questions so that we spent our time together in the most useful way.

Quality of Experience
Guides, Drivers and Staff
Chris made sure to to understand what we were interested in learning and seeing.
Guided City Exploration Tour
Guided City Exploration Tour
Breslau

What a perfect introduction to Wroclaw! We loved seeing the sights while learning a bit about the history of the city. Our guide even helped us make a purchase in a convenience store, when the only local currency we had was large bills from an ATM.

Historic Walking Tour of Dresden
Historic Walking Tour of Dresden
Dresden

Our guide was low key and very knowledgeable about his city. The tour group was 12 or so English speakers, and we thought it was time well spent.

Quality of Experience
Guides, Drivers and Staff
Cruising the Elbe River: A Scenic Boat Trip Experience
Cruising the Elbe River: A Scenic Boat Trip Experience
Dresden

What a lovely and relaxing trip! We hustled to get to the boat shortly after checking into our hotel, and it all worked out!

Berlin By Bike
Berlin By Bike
Berlin

Bicycling was the perfect way to tour central Berlin. It would have been intimidating to do this on our own in a strange city, but our tour took us on easy-to-navigate streets and included the highlights we wanted to see. It rained at one point and our tour guide had ponchos for everyone!

Local specialist: Kamilla SR.
Kamilla
Kamilla SR.
Local specialist in Vienna | Replied on Oct 15, 2025
Dear Betsy, Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. I’m delighted to hear that you loved exploring and that the hotels, tours, and guides helped make your journey so enjoyable and memorable. It's been a pleasure helping you put together this trip :) I appreciate your honest feedback about Zakopane as well. It’s true that the area can become very busy during peak weekends, and your insights will help us advise future... Read more

Dear Betsy,

Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. I’m delighted to hear that you loved exploring and that the hotels, tours, and guides helped make your journey so enjoyable and memorable. It's been a pleasure helping you put together this trip :)

I appreciate your honest feedback about Zakopane as well. It’s true that the area can become very busy during peak weekends, and your insights will help us advise future travelers even better. I’m also glad that, despite the crowds, you were able to enjoy the charm of the Tatra Mountains and the warmth of local hospitality.

It’s wonderful to know Krakow was a highlight — it’s such a special city! Thank you again for choosing us to help plan your European adventure. I hope these memories inspire you to explore even more of Central Europe, and I would love to assist you with another journey in the future.

Alles Liebe
Kamilla

Munich Germany
Austria | Oct 1 - Oct 7, 2025

Nina
Nina L.
Chicago, IL | Reviewed on Oct 08, 2025
We had a very good time in Germany and enjoyed all the choices we made. Two suggestions:
1. a private driver to and from Dachau (a 40 minute ride, too expensive)
2. we missed both meals at the Oktoberfest. the pick up location for the vouchers was off the grounds and too hard to find.
some of the phone numbers and the address for the pickup were not correct on the itinerary. Have the vouchers available to print with the itinerary.
I never did receive the new itinerary as promised while... Read more

We had a very good time in Germany and enjoyed all the choices we made. Two suggestions:
1. a private driver to and from Dachau (a 40 minute ride, too expensive)
2. we missed both meals at the Oktoberfest. the pick up location for the vouchers was off the grounds and too hard to find.
some of the phone numbers and the address for the pickup were not correct on the itinerary. Have the vouchers available to print with the itinerary.

I never did receive the new itinerary as promised while we were on tour.

Hotel Review
Marias Platzl
Munich

Wonderful accommodations, great menu

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Romantic Wine Experience for Two at Viktualienmarkt
Romantic Wine Experience for Two at Viktualienmarkt
Munich

Very relaxing, great menu and friendly service

Quality of Experience
Guides, Drivers and Staff
Transport
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

Wow, most educational

Quality of Experience
Guides, Drivers and Staff
Tasting Bavaria: A Ramble through Munich’s Food and Beer Culture
Tasting Bavaria: A Ramble through Munich’s Food and Beer Culture
Munich

Loved the set up and choices for stops

Quality of Experience
Guides, Drivers and Staff
Transport
Marienplatz and English Garden Walking Tour
Marienplatz and English Garden Walking Tour
Munich
Quality of Experience
Guides, Drivers and Staff
South Tyrolean dumpling evening
South Tyrolean dumpling evening
Munich

We missed it due to a late flight

Transport
There was flight mix up, so no transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Oct 20, 2025
Hi Nina, Thank you so much for sharing your feedback and for traveling with us. I’m really happy to hear that you had a great time overall in Germany and that you enjoyed your hotel and the wonderful food and cultural experiences. I truly appreciate your comments about the Dachau visit, the Oktoberfest voucher pick-up, and the itinerary details. Your feedback helps us fine-tune our arrangements for future travelers, and we’ll make sure to improve directions and voucher access. I’m sorry... Read more

Hi Nina,

Thank you so much for sharing your feedback and for traveling with us. I’m really happy to hear that you had a great time overall in Germany and that you enjoyed your hotel and the wonderful food and cultural experiences.

I truly appreciate your comments about the Dachau visit, the Oktoberfest voucher pick-up, and the itinerary details. Your feedback helps us fine-tune our arrangements for future travelers, and we’ll make sure to improve directions and voucher access.

I’m sorry about the mix-up with your airport transfer. Our driver was waiting at the airport at the arrival time we received from you, but since the flight details turned out to be different, we unfortunately missed each other that day. I understand this must have been frustrating after your flight and I really appreciate your understanding.

For the Dachau visit, we usually suggest using the convenient public transport connection instead of a private driver, as it’s an easy and more flexible way to reach the site.

It was a pleasure helping plan your trip, and I’m glad that you were still able to enjoy Munich and the tours. I hope we can welcome you again for another European adventure and make it even smoother from start to finish.

Warm regards,
Clemens

Clemens' group did a great job!
Austria | Aug 9 - Aug 19, 2025

L
Larry K.
Ashburn, VA | Reviewed on Aug 23, 2025
Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a... Read more

Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a great job, we were more than satisfied with the trip and appreciated the value they delivered. We always felt they had a genuine interest in providing us with a great experience. I would use them again and again.

Hotel Reviews
Aparthotel Familie Hugenschmidt
Zürich

We loved this place and would easily recommend it to anyone staying in Zurich! The multi-generational family that owns and manages this hotel take such pride in their property and providing an exceptional experience. Truly nice people! The rooms were very nice, modern and clean. The hotel is located on the "gold coast" of lake Zurich, in a family-friendly, upscale neighborhood of Zurich, just a block or two from a great park next to Lake Zurich, where you can swim and just relax and picnic on the grass. It is actually an idyllic setting with families enjoying the park with little need to be concerned about crime, or misbehaving people. It was a very cool experience! The hotel is also located across the street from several great restaurants (Italian, Greek, and Americana) that we loved! An award-winning local cafe is located next to the hotel that was absolutely terrific.

Authenticity & Character
Family that owns hotel are wonderful people.
Location
Perfect location that you can easily jump on the train and quickly get anywhere is Zurich.
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

We absolutely love this hotel and can't wait to stay here again, maybe during a ski trip. The hotel was the highlight of our hotel experiences in Europe. Everything about the hotel is great! A bit warm without air conditioning, but the location in town makes opening the windows at night for cool air a great added experience. The spa was great. The service was great. The rooms are all excellent. The staff was very friendly and helpful and made great recommendations for local restaurants. One employee, a previous ski instructor from the U.S., was very helpful with local restaurants, attractions and traffic. We truly can't wait to stay here again! I would give this place 5 stars, but I just never give 5 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sailer
Innsbruck

Perfect location! The hotel staff was great, helpful and friendly. The restaurant was exceptional, and the breakfast was very good. The rooms were very clean and comfortable. All around, a very nice experience during our stay at this hotel! I would recommend this hotel to everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Perfect location for our tour plans. The breakfast was very good. The hotel was very clean and provide the unique hotel experience we were looking with a local feel. The staff was very friendly. I already recommended this place to several friends. A great experience and close to all the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Wien Zentrum
Wien

Great location for our trip. Very clean and friendly staff. The rooftop breakfast patio has a spectacular view of the city. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Zürich

Our Guide was nice because she helped us add the Chocolate experience to the walking tour. But, she did not seem to know much.

Private Van
Austria
Eagle’s Nest & Original Sound of Music Experience
Eagle’s Nest & Original Sound of Music Experience
Salzburg

This was an amazing experience. Andreas was our Guide, and he was exceptional. Very knowledgeable and friendly and dedicated to providing us with a great experience. He was so much fun and provided us with so much history. A great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Austria

We feel truly lucky to have had Bern as our Guide. He was awesome! A very knowledgeable and caring Guide, he really worked hard at providing us with a great and customized experience! He connected with everyone in our party. He made the day very fun and exceptional. He went well above and beyond to provide a great day, especially since it was a long day. I wish Bern could have been our Guide for the entire trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna

We have told so many people about Nabiel! He is simply the nicest and most genuine person. My entire family loved him! His cooking class was awesome! The experience was just so unique and was the highlight of our time in Vienna, if not the entire trip! I highly, highly recommend this experience for everyone visiting Vienna!

Quality of Experience
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Our guide was very good. The palace grounds were in a bit of disrepair, which was a bit of a letdown, but still a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our personal guide was awesome! Very knowledgeable, he provided in-depth history lessons in addition to identify historic building. He was worth every penny.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Sep 11, 2025
Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.
I had to smile when I read that you “never give 5 stars.” From the way you described your... Read more

Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.

I had to smile when I read that you “never give 5 stars.” From the way you described your experience, it sounds like we might have come close to breaking that rule, so we’ll gladly take the 4.9 stars! 😉

Joking aside, your kind words mean a lot, and I’ll be sure to pass your praise along to Nabiel, Bern, Andreas, and the rest of our partners who helped make your trip so special.

We’d be delighted to help you plan your next adventure whenever the time is right. Thank you again for your trust, your humor, and for letting us be part of your family’s travel memories.

Warm regards,
Clemens

Our family of 4 had an incredible trip to Pra...
Austria | Jun 20 - Jun 29, 2025

Kassie
Kassie T.
Palmdale, CA | Reviewed on Jul 06, 2025
Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at... Read more

Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at Plachutta and ordered Tafelspitz! We really enjoyed our e-bike tour in Vienna. This tends to be favorite family activity for us when we travel and Vienna is the perfect place for e-biking. We enjoyed Budapest but our hotel was farther away from the action. However, we were in very large hotel suite that was fantastic for a family of 4. And it was part of a large mall that my teenagers really enjoyed.

Hotel Reviews
Crowne Plaza Budapest
Budapest

Nice hotel but farther from where we wanted to be. The suite was amazing but the a/c didn't work well.

Authenticity & Character
It's modern, not historic.
Location
Farther from where we wanted to be.
Staff
Cleanliness & Comfort
A/C didn't work well but they provided fans.
Austria Classic hotel
Vienna

Great hotel and super friendly staff. The suana and fitness were under construction and not usable. That is the only reason for the 4 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel At the Golden Scissors (U Zlatých nůžek)
Prague

Loved everything about this hotel! Even the restaurant had incredible food and the breakfast was perfect. The only issue was no elevator - so walking the steps to the top floor but that is Europe for you. Perfect location, perfect place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Guided  Tour Old Town Prague & Jewish Quarter
Guided Tour Old Town Prague & Jewish Quarter
Prague

Dana was great but we were so tired after just arriving in Prague from a long day of travel. We shouldn't have booked something right at our arrival.

🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
Vienna

This was more informal than we were expecting. I think we just had the wrong expectations. We dressed up but then most were in shorts and tshirts.

E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
Day Trip from Prague to Bohemian and Saxon Switzerland
Day Trip from Prague to Bohemian and Saxon Switzerland
Prague

This is an incredibly long day. You will sweat and be exhausted. It is something to know ahead of time. We didn't anticipate how much of a hiking day this would be - lots of elevation and steep hills.

Candlelight Dinner Cruise
Candlelight Dinner Cruise
Budapest

Loved this .Exactly what we were looking forward to.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jul 07, 2025
Hi Kassie, Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it! I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those... Read more

Hi Kassie,

Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it!

I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those stairs are a bit of a workout!).

It’s wonderful that Kamilla’s dinner suggestion at Plachutta turned into such a memorable experience. And the e-bike tour in Vienna—so glad your family enjoyed it! Vienna’s layout and wide boulevards really do make it perfect for biking.

Thanks also for the honest feedback about the Budapest hotel location and A/C situation—that kind of insight helps us fine-tune future plans, and I’ll definitely take that into account next time we plan something in the city.

I also appreciate the notes on the Bohemian Switzerland hike and the concert—great reminders of how important pacing and expectation-setting are, especially after a long travel day.

It was a real pleasure supporting you on this adventure, and I’d love to help with your next one—whether it's a return to Central Europe or somewhere new entirely.

Wishing you and your family a wonderful rest of the summer!

Warm regards,
Clemens Sengwein-Reti
Local Specialist – Prime Tours & Avellera

Great experience
Czech Republic | Jun 8 - Jun 15, 2025

T
Tara M.
Newark, NJ | Reviewed on Jun 24, 2025
The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points. Going through our itinerary: Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult... Read more

The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points.

Going through our itinerary:

Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult with phone's gps directing the way and the drivers were extremely courteous compared to my local drivers. We did a half day vegetarian culinary/history tour which was excellent. This was more history with stops to a beginning snack, lunch, then dessert. Our guide was Gary and he showed us things that we likely would never of found on our own. Well worth it.

The day trip to Bohemian-Saxon National park was about a 2 hour drive each way but well worth it for the hike and the view.

Few hour drive to Cesky Krumlov with stops along the way. Konepruske Caves were not far from Prague. If you are going to only want to do one set of caves, the Punkva caves are better experience but further from Prague. Either way be forewarned that the tours are in Czech. Karlstejn Castle (also no far from Prague) tour was very good and full of information. Free parking can be found by the Karlstejn train station which is about 25 minute walk to castle. From here about 2 hour drive to Cesky Krumlov.

Cesky Krumlov is a very nice town. Easy to walk around. We did a tour of the Baroque Theatre which is one of two left in Europe. Very interesting with explanation of the theatre and even got to see the machinery that was used to change to scenery on the stage. If you are vegetarian and visiting Cesky Krumlov you should definitely eat at Laibon as food was delicious and you sit riverside to eat. Also David (server, owner) is just an exceptional person. Fun to talk to and made several suggestion of what we should see. We did a raft tour which went over some of the history of the town and was a nice experience.

Next was drive to Olomouc with several stops. We did go off itinerary and stopped at Pernstejn Castle (David recommended). While we did not have time to do a tour, we did walk around the courtyards and through the gardens which was well worth it. Then onto the Punkva caves and into Olomouc. We did stay just outside of town so did have to drive to get to the city for site seeing. We only had an evening here so just walked around town and saw the architecture and parks.

On way back to Prague we stopped at Kutna Hora for a tour of the towns several churches and the Bone Chappel. Very interesting tour and likely something that you will not see anywhere else. If you are in Prague, it is without question worth a day trip for this tour.

Overall a great trip.

Hotel Reviews
Waldstein Hotel
Prague

We had a room that had 2 areas. One with king bed, other with 2 twins for the kids so everyone was happy. Good breakfast. Short walk to center of Prague. Close to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Beatika
Cesky Krumlov

Two rooms. Very clean. 10 minute walk into center of town.

Authenticity & Character
Looks like newer renovation so not for someone looking to stay in 200 year old building.
Location
Staff
Cleanliness & Comfort
Prachárna Park Hotel Olomouc

Restaurant on property was nice after a day of driving and site seeing.

Authenticity & Character
Location
10 minute drive to town.
Staff
Cleanliness & Comfort
Pentahotel Prague
Prague

Very nice hotel but a little far from the city center requiring an easy short subway ride.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

Gary was and excellent guide. Gave us lots of information about the city and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Prague

Great hike. Drive was approximately 2 hours each way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 26, 2025
Hi Tara, Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic. It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries. I’m especially happy that your food and history tour... Read more

Hi Tara,

Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic.

It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries.

I’m especially happy that your food and history tour with Gary stood out—it sounds like a memorable experience. Also, your mention of David at Laibon and your rafting tour in Cesky Krumlov made me smile—it’s these personal touches that make a journey truly special.

Thank you for sharing your tips and observations on the cave systems, castles, and scenic towns. I’m glad the itinerary gave you the flexibility to explore additional sites like Pernštejn Castle and that the travel distances worked out comfortably for your family.

It was a pleasure helping you plan this trip, and I hope we’ll get the chance to work together again for your next European adventure!

Warm regards,
Clemens Sengwein-Reti
Local Specialist, Czech Republic
Prime Tours & Avellera Team

Austria & Munich Trip
Austria | Jun 5 - Jun 14, 2025

J
Jessica R.
O'Fallon, IL | Reviewed on Jun 21, 2025
I recently used Kamilla and her company for a trip and overall had a very positive experience. From the start, they were extremely responsive — every question I had was answered promptly and thoroughly, which gave me a lot of confidence heading into the trip. I also really appreciated the pre-trip meeting, where they walked us through the full itinerary and made sure we had all the key information we needed. Throughout the trip, they stayed in touch and checked in on us regularly, which... Read more

I recently used Kamilla and her company for a trip and overall had a very positive experience. From the start, they were extremely responsive — every question I had was answered promptly and thoroughly, which gave me a lot of confidence heading into the trip. I also really appreciated the pre-trip meeting, where they walked us through the full itinerary and made sure we had all the key information we needed.

Throughout the trip, they stayed in touch and checked in on us regularly, which was a really nice touch. It made the whole experience feel personal and well-supported. They were well-organized, and I especially liked that they offered to make reservations and even had day-of restaurant suggestions ready to go — that kind of service definitely took some of the pressure off.

The only thing I wish had been a little better was having more details about the tour guides we were meeting ahead of time but I am just an a bit over the top when it comes to planning. While everything ended up running smoothly and working out great, having that info ahead of time would have put my mind at rest.

Shout out to Marius, our hiking tour guide from Mountain Mountains. He was amazing!!

That said, I wouldn’t hesitate to recommend them. Their professionalism, attention to detail, and follow-through really stood out and made for a memorable trip.

Hotel Reviews
Max Brown Hotel 5th District, part of Sircle Collection (formerly Pentahotel Vienna)
Vienna

The hotel was clean and decorated well. It had a fantastic breakfast spread and the staff was very kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cocoon Salzburg
Salzburg

The hotel was clean and had beautiful decor.

Authenticity & Character
Beautifully decorated
Location
If you want to be by public transportation then the location is great. For my stay, I would have liked to be closer to more restaurants and activities.
Staff
The staff was not very friendly
Cleanliness & Comfort
NALA individuellhotel

This hotel was very clean, the vibe and decor were great. Our room was spacious and the blackout blind were fantastic. The common areas were useful, beautifully decorated and clean.

Authenticity & Character
Unique decor
Location
Staff
Helpful and kind
Cleanliness & Comfort
Sparkling clean
Marias Platzl
Munich

This hotel was simply decorated and clean. The onsite restaurant was very good and had a great beer garden area. The front desk staff works short hours so they were not available when needed. Our hotel room was very hot and the fan provided little airflow for how warm it was.

Authenticity & Character
Location
Walkable to most things
Staff
Staff was not available in the evening though they were suppose to be working until 8pm. We used self check out in the morning but the computer system was not working and it was difficult to get ahold of someone at the other hotel to check us out.
Cleanliness & Comfort
Poor ventilation/air flow made it difficult to sleep because the room was so warm.
Activity Reviews
Discover Culinary Diversity @ Naschmark Food Tour
Discover Culinary Diversity @ Naschmark Food Tour
Vienna

This tour is not what we expected- it is not a food tour learning about Austrian food. It is an international food tour. That being said, our tour guide was very knowledgable and friendly!

Quality of Experience
Guides, Drivers and Staff
Our tour guide was great!
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our tour guide was very knowledgable but I felt like the tour was not cohesive and just jumped around. He also made some inappropriate jokes which made me uncomfortable so I did not know what to do other than laugh uncomfortably.

Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

Our guide was a historian that provided us with a detailed tour of Dachau Concentration Camp. Having a private tour allowed us to learn even more and ask questions throughout the tour.

Quality of Experience
Guides, Drivers and Staff
Scenic hike in Tyrol
Innsbruck

We learned so much about the outdoor activities in Austria. Our guide had a plethora of information and was very personable. Marius from Mountain Moments was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
You had to provide your own transportation.
Private Exploration of Munich: Guided Walking Tour
Private Exploration of Munich: Guided Walking Tour
Munich

Our guide provided a comprehensive, informational walking tour of Munich. He was knowledgable and the flow of the tour was wonderful.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Jul 04, 2025
Dear Jessica, I was so happy to read your detailed review — it’s been such a pleasure working with you, and it means the world to know you felt well taken care of and had a great trip! Thank you so much for taking the time to share your experience. I’ll definitely keep your note about sharing more details on the guides in mind for future trips — that’s really helpful feedback, and I appreciate you pointing it out. Also, thank you for the detailed thoughts on the hotels and activities; it’s... Read more

Dear Jessica,

I was so happy to read your detailed review — it’s been such a pleasure working with you, and it means the world to know you felt well taken care of and had a great trip! Thank you so much for taking the time to share your experience.

I’ll definitely keep your note about sharing more details on the guides in mind for future trips — that’s really helpful feedback, and I appreciate you pointing it out. Also, thank you for the detailed thoughts on the hotels and activities; it’s incredibly valuable for us to see what’s working well and where we can improve.

We’re all super happy to hear you enjoyed your time, and I’m especially glad Marius made the hiking tour a highlight!

Wishing you & Lee all the best, and I’d love to help you plan your next adventure 🥰
Kamilla

Kamilla and her teams planning was invaluable...
Germany | Jun 8 - Jun 16, 2025

Renee
Renee P.
Charlotte, NC | Reviewed on Jun 19, 2025
Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite... Read more

Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite day was the hop on hop off tour in Stuttgart. The bus driver missed stopping at one of the locations where we wanted to get off. We had a wonderful tour of Munich on the free walking tour. Our tour guide’s name was Patrick and he was just phenomenal. Overall, I would highly recommend Kamilla and her team for planning a well tailored vacation to Germany!

Hotel Reviews
Leonardo Hotel Munich City Olympiapark
Munich

The front deck staff were helpful. Check-in and check out were easy. The only downside for this hotel was the breakfast was overpriced but this was everyone’s favorite hotel and we were very happy that we stayed here the longest.

Authenticity & Character
Location
it was right near the tram stations that took us into the main part of town.
Staff
Cleanliness & Comfort
The rooms were very large and the cleaning staff cleaned and replaced towels, coffee, pods, and water every day.
Hotel Gat Point Charlie
Berlin

Although this hotel looked just like the picture, the size was very very tiny. Even with two of us in one room, we felt cramped. Although overall, the hotel was very clean, there was a small bug on the bed and then in the morning, another stink bug on my suitcase. This hotel was fine. My son thought it was very cute, but it was not a hotel I would want to return to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Turm Hotel Frankfurt
Frankfurt am Main

This hotel was very authentic and nice. The only comments that could make it a little better would be improving the lighting in the hotel room. Once the sun went down, it was very dark. Also, the elevator was a bit of an adventure, but I think it gave the hotel character. The front desk staff at this hotel was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton by Hilton Stuttgart City Centre
Stuttgart

This was a very standard hotel. My only comment is that we did use the sofa bed and it was very crowded with the chair in the room still.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
From Munich: Neuschwanstein Castle Full-Day Trip
From Munich: Neuschwanstein Castle Full-Day Trip
Munich

This was a premium bus tour complete with a phenomenal guide and snacks all day on the bus. It made for an excellent ride throughout the countryside and to our locations, and each of the stops was well connected and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Hop on Hop off - city tour with audioguide
Hop on Hop off - city tour with audioguide
Stuttgart

The bus driver missed stopping at the location that we wanted to walk. Overall, this tour was hard to find the bus stations and only affair experience overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Germany

The castle was lovely. Our guide’s name was Lothar and he was an elderly gentleman. He was very nice. His English was adequate. The hike to the waterfall was a bit disorganized as although he had a map, he had not really been there and was uncertain of several aspects. He was very knowledgeable about the mineral content of the rocks and was a pleasant companion overall.

Quality of Experience
Tübingen was really fantastic
Guides, Drivers and Staff
Transport
He had a nice large clean vehicle.
Day Trip from Munich to Rothenburg ob der Tauber
Day Trip from Munich to Rothenburg ob der Tauber
Munich

This tour might have been better if we had tried to do this from Stuttgart. It was a long way from Munich and the driving felt like as much of the day as the touring if not more. It was about an hour and a half drive to the first stop at Harburg Castle and then another hour and a half drive to Rothenburg ob der Tauber. Then finally a 3 Hour Dr. back to Munich.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Walking Tour of Munich
Free Walking Tour of Munich
Munich

This was so easy to book online and reserve our spots. Our tour guide, Patrick, was excellent. The tour hit almost all of the highlights of Munich and he also pointed out some options for us to return to later if we wanted to. This was just a beautiful, beautiful tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Jul 04, 2025
Hey Renee, Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots. Special thanks for your detailed feedback on the services — it helps... Read more

Hey Renee,

Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots.

Special thanks for your detailed feedback on the services — it helps us keep improving our trips, guides, and overall experience for future travelers like you!

Wishing you and your sons an amazing summer. All the very best from all of us to you! 😊