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Prime Tours

At Prime Tours, we believe that travel should be an authentic experience that immerses you in the local culture and way of life. That's why we specialize in providing high-end, authentic holidays to our customers. Our tours take you to some of the most beautiful and culturally rich destinations in Europe!

We offer a range of tours that cater to your specific interests and preferences, including cultural city trips, soul-bouncing relaxing trips to lakes and mountains, sporty trips for hiking, biking, and skiing, culinary trips to top-rated restaurants and vineyards, and historical tours and activities.

Our tours are designed to provide a unique and unforgettable experience that goes beyond the typical tourist attractions. We take you off the beaten path and introduce you to the hidden gems of each destination, giving you the opportunity to explore the local culture and way of life.

At Prime Tours, we are committed to providing our customers with the highest quality service and ensuring that every aspect of your trip is planned and executed to perfection. Our team of expert guides and travel planners are passionate about creating authentic and personalized travel experiences that will leave you with memories to last a lifetime.

Prime Tours is part of the following groups: Croatia Travel Agents, Austria Travel Agents, Czech Republic Travel Agents

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Recent Trip Reviews for Prime Tours

Clemens' group did a great job!
Austria | Aug 9 - Aug 19, 2025

L
Larry K.
Ashburn, VA | Reviewed on Aug 23, 2025
Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a... Read more

Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a great job, we were more than satisfied with the trip and appreciated the value they delivered. We always felt they had a genuine interest in providing us with a great experience. I would use them again and again.

Hotel Reviews
Aparthotel Familie Hugenschmidt
Zürich

We loved this place and would easily recommend it to anyone staying in Zurich! The multi-generational family that owns and manages this hotel take such pride in their property and providing an exceptional experience. Truly nice people! The rooms were very nice, modern and clean. The hotel is located on the "gold coast" of lake Zurich, in a family-friendly, upscale neighborhood of Zurich, just a block or two from a great park next to Lake Zurich, where you can swim and just relax and picnic on the grass. It is actually an idyllic setting with families enjoying the park with little need to be concerned about crime, or misbehaving people. It was a very cool experience! The hotel is also located across the street from several great restaurants (Italian, Greek, and Americana) that we loved! An award-winning local cafe is located next to the hotel that was absolutely terrific.

Authenticity & Character
Family that owns hotel are wonderful people.
Location
Perfect location that you can easily jump on the train and quickly get anywhere is Zurich.
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

We absolutely love this hotel and can't wait to stay here again, maybe during a ski trip. The hotel was the highlight of our hotel experiences in Europe. Everything about the hotel is great! A bit warm without air conditioning, but the location in town makes opening the windows at night for cool air a great added experience. The spa was great. The service was great. The rooms are all excellent. The staff was very friendly and helpful and made great recommendations for local restaurants. One employee, a previous ski instructor from the U.S., was very helpful with local restaurants, attractions and traffic. We truly can't wait to stay here again! I would give this place 5 stars, but I just never give 5 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sailer
Innsbruck

Perfect location! The hotel staff was great, helpful and friendly. The restaurant was exceptional, and the breakfast was very good. The rooms were very clean and comfortable. All around, a very nice experience during our stay at this hotel! I would recommend this hotel to everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Perfect location for our tour plans. The breakfast was very good. The hotel was very clean and provide the unique hotel experience we were looking with a local feel. The staff was very friendly. I already recommended this place to several friends. A great experience and close to all the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Wien Zentrum
Wien

Great location for our trip. Very clean and friendly staff. The rooftop breakfast patio has a spectacular view of the city. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Zürich

Our Guide was nice because she helped us add the Chocolate experience to the walking tour. But, she did not seem to know much.

Private Van
Austria
Eagle’s Nest & Original Sound of Music Experience
Eagle’s Nest & Original Sound of Music Experience
Salzburg

This was an amazing experience. Andreas was our Guide, and he was exceptional. Very knowledgeable and friendly and dedicated to providing us with a great experience. He was so much fun and provided us with so much history. A great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Austria

We feel truly lucky to have had Bern as our Guide. He was awesome! A very knowledgeable and caring Guide, he really worked hard at providing us with a great and customized experience! He connected with everyone in our party. He made the day very fun and exceptional. He went well above and beyond to provide a great day, especially since it was a long day. I wish Bern could have been our Guide for the entire trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna

We have told so many people about Nabiel! He is simply the nicest and most genuine person. My entire family loved him! His cooking class was awesome! The experience was just so unique and was the highlight of our time in Vienna, if not the entire trip! I highly, highly recommend this experience for everyone visiting Vienna!

Quality of Experience
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Our guide was very good. The palace grounds were in a bit of disrepair, which was a bit of a letdown, but still a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our personal guide was awesome! Very knowledgeable, he provided in-depth history lessons in addition to identify historic building. He was worth every penny.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein

Our family of 4 had an incredible trip to Pra...
Austria | Jun 20 - Jun 29, 2025

Kassie
Kassie T.
Palmdale, CA | Reviewed on Jul 06, 2025
Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at... Read more

Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at Plachutta and ordered Tafelspitz! We really enjoyed our e-bike tour in Vienna. This tends to be favorite family activity for us when we travel and Vienna is the perfect place for e-biking. We enjoyed Budapest but our hotel was farther away from the action. However, we were in very large hotel suite that was fantastic for a family of 4. And it was part of a large mall that my teenagers really enjoyed.

Hotel Reviews
Crowne Plaza Budapest
Budapest

Nice hotel but farther from where we wanted to be. The suite was amazing but the a/c didn't work well.

Authenticity & Character
It's modern, not historic.
Location
Farther from where we wanted to be.
Staff
Cleanliness & Comfort
A/C didn't work well but they provided fans.
Austria Classic hotel
Vienna

Great hotel and super friendly staff. The suana and fitness were under construction and not usable. That is the only reason for the 4 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel At the Golden Scissors (U Zlatých nůžek)
Prague

Loved everything about this hotel! Even the restaurant had incredible food and the breakfast was perfect. The only issue was no elevator - so walking the steps to the top floor but that is Europe for you. Perfect location, perfect place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Guided  Tour Old Town Prague & Jewish Quarter
Guided Tour Old Town Prague & Jewish Quarter
Prague

Dana was great but we were so tired after just arriving in Prague from a long day of travel. We shouldn't have booked something right at our arrival.

🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
Vienna

This was more informal than we were expecting. I think we just had the wrong expectations. We dressed up but then most were in shorts and tshirts.

E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
Day Trip from Prague to Bohemian and Saxon Switzerland
Day Trip from Prague to Bohemian and Saxon Switzerland
Prague

This is an incredibly long day. You will sweat and be exhausted. It is something to know ahead of time. We didn't anticipate how much of a hiking day this would be - lots of elevation and steep hills.

Candlelight Dinner Cruise
Candlelight Dinner Cruise
Budapest

Loved this .Exactly what we were looking forward to.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jul 07, 2025
Hi Kassie, Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it! I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those... Read more

Hi Kassie,

Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it!

I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those stairs are a bit of a workout!).

It’s wonderful that Kamilla’s dinner suggestion at Plachutta turned into such a memorable experience. And the e-bike tour in Vienna—so glad your family enjoyed it! Vienna’s layout and wide boulevards really do make it perfect for biking.

Thanks also for the honest feedback about the Budapest hotel location and A/C situation—that kind of insight helps us fine-tune future plans, and I’ll definitely take that into account next time we plan something in the city.

I also appreciate the notes on the Bohemian Switzerland hike and the concert—great reminders of how important pacing and expectation-setting are, especially after a long travel day.

It was a real pleasure supporting you on this adventure, and I’d love to help with your next one—whether it's a return to Central Europe or somewhere new entirely.

Wishing you and your family a wonderful rest of the summer!

Warm regards,
Clemens Sengwein-Reti
Local Specialist – Prime Tours & Avellera

Great experience
Czech Republic | Jun 8 - Jun 15, 2025

T
Tara M.
Newark, NJ | Reviewed on Jun 24, 2025
The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points. Going through our itinerary: Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult... Read more

The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points.

Going through our itinerary:

Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult with phone's gps directing the way and the drivers were extremely courteous compared to my local drivers. We did a half day vegetarian culinary/history tour which was excellent. This was more history with stops to a beginning snack, lunch, then dessert. Our guide was Gary and he showed us things that we likely would never of found on our own. Well worth it.

The day trip to Bohemian-Saxon National park was about a 2 hour drive each way but well worth it for the hike and the view.

Few hour drive to Cesky Krumlov with stops along the way. Konepruske Caves were not far from Prague. If you are going to only want to do one set of caves, the Punkva caves are better experience but further from Prague. Either way be forewarned that the tours are in Czech. Karlstejn Castle (also no far from Prague) tour was very good and full of information. Free parking can be found by the Karlstejn train station which is about 25 minute walk to castle. From here about 2 hour drive to Cesky Krumlov.

Cesky Krumlov is a very nice town. Easy to walk around. We did a tour of the Baroque Theatre which is one of two left in Europe. Very interesting with explanation of the theatre and even got to see the machinery that was used to change to scenery on the stage. If you are vegetarian and visiting Cesky Krumlov you should definitely eat at Laibon as food was delicious and you sit riverside to eat. Also David (server, owner) is just an exceptional person. Fun to talk to and made several suggestion of what we should see. We did a raft tour which went over some of the history of the town and was a nice experience.

Next was drive to Olomouc with several stops. We did go off itinerary and stopped at Pernstejn Castle (David recommended). While we did not have time to do a tour, we did walk around the courtyards and through the gardens which was well worth it. Then onto the Punkva caves and into Olomouc. We did stay just outside of town so did have to drive to get to the city for site seeing. We only had an evening here so just walked around town and saw the architecture and parks.

On way back to Prague we stopped at Kutna Hora for a tour of the towns several churches and the Bone Chappel. Very interesting tour and likely something that you will not see anywhere else. If you are in Prague, it is without question worth a day trip for this tour.

Overall a great trip.

Hotel Reviews
Waldstein Hotel
Prague

We had a room that had 2 areas. One with king bed, other with 2 twins for the kids so everyone was happy. Good breakfast. Short walk to center of Prague. Close to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Beatika
Cesky Krumlov

Two rooms. Very clean. 10 minute walk into center of town.

Authenticity & Character
Looks like newer renovation so not for someone looking to stay in 200 year old building.
Location
Staff
Cleanliness & Comfort
Prachárna Park Hotel Olomouc

Restaurant on property was nice after a day of driving and site seeing.

Authenticity & Character
Location
10 minute drive to town.
Staff
Cleanliness & Comfort
Pentahotel Prague
Prague

Very nice hotel but a little far from the city center requiring an easy short subway ride.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

Gary was and excellent guide. Gave us lots of information about the city and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Bohemian-Saxon National Park: The 2 countries in 1 Day Trip
Prague

Great hike. Drive was approximately 2 hours each way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 26, 2025
Hi Tara, Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic. It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries. I’m especially happy that your food and history tour... Read more

Hi Tara,

Thank you so much for your wonderful and thorough review! I'm truly glad to hear that you and your family had a fantastic time exploring the Czech Republic.

It’s great to know the hotels met your expectations, and I appreciate your note about the parking situations at some of the attractions—this kind of insight is incredibly helpful for future travelers and will certainly be passed along as we continue refining our itineraries.

I’m especially happy that your food and history tour with Gary stood out—it sounds like a memorable experience. Also, your mention of David at Laibon and your rafting tour in Cesky Krumlov made me smile—it’s these personal touches that make a journey truly special.

Thank you for sharing your tips and observations on the cave systems, castles, and scenic towns. I’m glad the itinerary gave you the flexibility to explore additional sites like Pernštejn Castle and that the travel distances worked out comfortably for your family.

It was a pleasure helping you plan this trip, and I hope we’ll get the chance to work together again for your next European adventure!

Warm regards,
Clemens Sengwein-Reti
Local Specialist, Czech Republic
Prime Tours & Avellera Team

Austria & Munich Trip
Austria | Jun 5 - Jun 14, 2025

J
Jessica R.
O'Fallon, IL | Reviewed on Jun 21, 2025
I recently used Kamilla and her company for a trip and overall had a very positive experience. From the start, they were extremely responsive — every question I had was answered promptly and thoroughly, which gave me a lot of confidence heading into the trip. I also really appreciated the pre-trip meeting, where they walked us through the full itinerary and made sure we had all the key information we needed. Throughout the trip, they stayed in touch and checked in on us regularly, which... Read more

I recently used Kamilla and her company for a trip and overall had a very positive experience. From the start, they were extremely responsive — every question I had was answered promptly and thoroughly, which gave me a lot of confidence heading into the trip. I also really appreciated the pre-trip meeting, where they walked us through the full itinerary and made sure we had all the key information we needed.

Throughout the trip, they stayed in touch and checked in on us regularly, which was a really nice touch. It made the whole experience feel personal and well-supported. They were well-organized, and I especially liked that they offered to make reservations and even had day-of restaurant suggestions ready to go — that kind of service definitely took some of the pressure off.

The only thing I wish had been a little better was having more details about the tour guides we were meeting ahead of time but I am just an a bit over the top when it comes to planning. While everything ended up running smoothly and working out great, having that info ahead of time would have put my mind at rest.

Shout out to Marius, our hiking tour guide from Mountain Mountains. He was amazing!!

That said, I wouldn’t hesitate to recommend them. Their professionalism, attention to detail, and follow-through really stood out and made for a memorable trip.

Hotel Reviews
Max Brown Hotel 5th District, part of Sircle Collection (formerly Pentahotel Vienna)
Vienna

The hotel was clean and decorated well. It had a fantastic breakfast spread and the staff was very kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cocoon Salzburg
Salzburg

The hotel was clean and had beautiful decor.

Authenticity & Character
Beautifully decorated
Location
If you want to be by public transportation then the location is great. For my stay, I would have liked to be closer to more restaurants and activities.
Staff
The staff was not very friendly
Cleanliness & Comfort
NALA individuellhotel

This hotel was very clean, the vibe and decor were great. Our room was spacious and the blackout blind were fantastic. The common areas were useful, beautifully decorated and clean.

Authenticity & Character
Unique decor
Location
Staff
Helpful and kind
Cleanliness & Comfort
Sparkling clean
Marias Platzl
Munich

This hotel was simply decorated and clean. The onsite restaurant was very good and had a great beer garden area. The front desk staff works short hours so they were not available when needed. Our hotel room was very hot and the fan provided little airflow for how warm it was.

Authenticity & Character
Location
Walkable to most things
Staff
Staff was not available in the evening though they were suppose to be working until 8pm. We used self check out in the morning but the computer system was not working and it was difficult to get ahold of someone at the other hotel to check us out.
Cleanliness & Comfort
Poor ventilation/air flow made it difficult to sleep because the room was so warm.
Activity Reviews
Discover Culinary Diversity @ Naschmark Food Tour
Discover Culinary Diversity @ Naschmark Food Tour
Vienna

This tour is not what we expected- it is not a food tour learning about Austrian food. It is an international food tour. That being said, our tour guide was very knowledgable and friendly!

Quality of Experience
Guides, Drivers and Staff
Our tour guide was great!
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our tour guide was very knowledgable but I felt like the tour was not cohesive and just jumped around. He also made some inappropriate jokes which made me uncomfortable so I did not know what to do other than laugh uncomfortably.

Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

Our guide was a historian that provided us with a detailed tour of Dachau Concentration Camp. Having a private tour allowed us to learn even more and ask questions throughout the tour.

Quality of Experience
Guides, Drivers and Staff
Scenic hike in Tyrol
Innsbruck

We learned so much about the outdoor activities in Austria. Our guide had a plethora of information and was very personable. Marius from Mountain Moments was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
You had to provide your own transportation.
Private Exploration of Munich: Guided Walking Tour
Private Exploration of Munich: Guided Walking Tour
Munich

Our guide provided a comprehensive, informational walking tour of Munich. He was knowledgable and the flow of the tour was wonderful.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Jul 04, 2025
Dear Jessica, I was so happy to read your detailed review — it’s been such a pleasure working with you, and it means the world to know you felt well taken care of and had a great trip! Thank you so much for taking the time to share your experience. I’ll definitely keep your note about sharing more details on the guides in mind for future trips — that’s really helpful feedback, and I appreciate you pointing it out. Also, thank you for the detailed thoughts on the hotels and activities; it’s... Read more

Dear Jessica,

I was so happy to read your detailed review — it’s been such a pleasure working with you, and it means the world to know you felt well taken care of and had a great trip! Thank you so much for taking the time to share your experience.

I’ll definitely keep your note about sharing more details on the guides in mind for future trips — that’s really helpful feedback, and I appreciate you pointing it out. Also, thank you for the detailed thoughts on the hotels and activities; it’s incredibly valuable for us to see what’s working well and where we can improve.

We’re all super happy to hear you enjoyed your time, and I’m especially glad Marius made the hiking tour a highlight!

Wishing you & Lee all the best, and I’d love to help you plan your next adventure 🥰
Kamilla

Kamilla and her teams planning was invaluable...
Germany | Jun 8 - Jun 16, 2025

Renee
Renee P.
Charlotte, NC | Reviewed on Jun 19, 2025
Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite... Read more

Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite day was the hop on hop off tour in Stuttgart. The bus driver missed stopping at one of the locations where we wanted to get off. We had a wonderful tour of Munich on the free walking tour. Our tour guide’s name was Patrick and he was just phenomenal. Overall, I would highly recommend Kamilla and her team for planning a well tailored vacation to Germany!

Hotel Reviews
Leonardo Hotel Munich City Olympiapark
Munich

The front deck staff were helpful. Check-in and check out were easy. The only downside for this hotel was the breakfast was overpriced but this was everyone’s favorite hotel and we were very happy that we stayed here the longest.

Authenticity & Character
Location
it was right near the tram stations that took us into the main part of town.
Staff
Cleanliness & Comfort
The rooms were very large and the cleaning staff cleaned and replaced towels, coffee, pods, and water every day.
Hotel Gat Point Charlie
Berlin

Although this hotel looked just like the picture, the size was very very tiny. Even with two of us in one room, we felt cramped. Although overall, the hotel was very clean, there was a small bug on the bed and then in the morning, another stink bug on my suitcase. This hotel was fine. My son thought it was very cute, but it was not a hotel I would want to return to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Turm Hotel Frankfurt
Frankfurt am Main

This hotel was very authentic and nice. The only comments that could make it a little better would be improving the lighting in the hotel room. Once the sun went down, it was very dark. Also, the elevator was a bit of an adventure, but I think it gave the hotel character. The front desk staff at this hotel was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton by Hilton Stuttgart City Centre
Stuttgart

This was a very standard hotel. My only comment is that we did use the sofa bed and it was very crowded with the chair in the room still.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
From Munich: Neuschwanstein Castle Full-Day Trip
From Munich: Neuschwanstein Castle Full-Day Trip
Munich

This was a premium bus tour complete with a phenomenal guide and snacks all day on the bus. It made for an excellent ride throughout the countryside and to our locations, and each of the stops was well connected and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Hop on Hop off - city tour with audioguide
Hop on Hop off - city tour with audioguide
Stuttgart

The bus driver missed stopping at the location that we wanted to walk. Overall, this tour was hard to find the bus stations and only affair experience overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Germany

The castle was lovely. Our guide’s name was Lothar and he was an elderly gentleman. He was very nice. His English was adequate. The hike to the waterfall was a bit disorganized as although he had a map, he had not really been there and was uncertain of several aspects. He was very knowledgeable about the mineral content of the rocks and was a pleasant companion overall.

Quality of Experience
Tübingen was really fantastic
Guides, Drivers and Staff
Transport
He had a nice large clean vehicle.
Day Trip from Munich to Rothenburg ob der Tauber
Day Trip from Munich to Rothenburg ob der Tauber
Munich

This tour might have been better if we had tried to do this from Stuttgart. It was a long way from Munich and the driving felt like as much of the day as the touring if not more. It was about an hour and a half drive to the first stop at Harburg Castle and then another hour and a half drive to Rothenburg ob der Tauber. Then finally a 3 Hour Dr. back to Munich.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Walking Tour of Munich
Free Walking Tour of Munich
Munich

This was so easy to book online and reserve our spots. Our tour guide, Patrick, was excellent. The tour hit almost all of the highlights of Munich and he also pointed out some options for us to return to later if we wanted to. This was just a beautiful, beautiful tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Jul 04, 2025
Hey Renee, Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots. Special thanks for your detailed feedback on the services — it helps... Read more

Hey Renee,

Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots.

Special thanks for your detailed feedback on the services — it helps us keep improving our trips, guides, and overall experience for future travelers like you!

Wishing you and your sons an amazing summer. All the very best from all of us to you! 😊

Great time in Switzerland!
Switzerland | Jun 1 - Jun 7, 2025

R
Ruth N.
Chicago, IL | Reviewed on Jun 08, 2025
I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you! Read more

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews
Kreuz Bern Modern City Hotel
Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character
very modern and lovely
Location
close to sights of the city, free buses made everything accessible
Staff
so helpful with ideas and directions.
Cleanliness & Comfort
Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early
Hotel Bären - The Bear Inn
WILDERSWIL

Lovely building, good food.

Authenticity & Character
All wood, flowers everywhere, great breakfast and restaurant.
Location
In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.
Staff
With the exception of our first check in confusion, all the staff was very friendly and helpful
Cleanliness & Comfort
The double room was very comfortable, the triple room was stuffy and warm and hard to cool down
Hotel Beau Sejour
Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character
This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.
Location
free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.
Staff
answered all our questions
Cleanliness & Comfort
Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.
Activity Reviews
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience
Loved seeing the clock and learning the history of each part
Guides, Drivers and Staff
Guide came to our hotel. He was very knowledgeable and tried to engage the kids.
Transport
We walked but expected to
Kayak Tour on Lake Brienz
Kayak Tour on Lake Brienz
Switzerland

Couldn’t have a better location to kayak

Quality of Experience
Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.
Guides, Drivers and Staff
Our staff worked hard to keep my kids engaged
Transport
Kayaks worked well
Bike Adventure: Exploring Interlaken
Bike Adventure: Exploring Interlaken
Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience
Ride all over the city, saw some places we wouldn’t have covered on foot.
Guides, Drivers and Staff
Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.
Transport
We did solo bikes and one tandem for a child less confident on a bike. This was a great help.
Canyoning Interlaken: Half-Day Adventure
Canyoning Interlaken: Half-Day Adventure
Interlaken

This is physically demanding but a great way to see the area

Quality of Experience
Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.
Guides, Drivers and Staff
Helpful and supportive
Transport
Van takes you to the location. A lot of hiking- but that is to be expected.
Night Watchman Walk in Lucerne
Night Watchman Walk in Lucerne
Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience
Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.
Guides, Drivers and Staff
Maria was friendly and accommodating
Transport
This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 09, 2025
Hi Ruth, Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland! It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family. I’m especially happy to hear that the activities resonated with your active,... Read more

Hi Ruth,

Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland!

It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family.

I’m especially happy to hear that the activities resonated with your active, outdoors-loving group, and that the hotels — from the charming Beau Séjour in Lucerne to the cozy Bear Inn in Wilderswil and the modern Kreuz Bern — made your stay both comfortable and memorable.

Thank you also for your kind words about the guides and tours — I’ll make sure to pass your feedback along to Maria, Cedric, and the rest of the team.

If your travels bring you back to Europe again, I’d love to help plan your next adventure. Wishing you and your family many more amazing journeys ahead!

Warmest regards,
Clemens Sengwein
Your Local Specialist – Prime Tours

Very Satisfied with the KimKim Team
Czech Republic | May 26 - Jun 3, 2025

W
William Q.
Newark, NJ | Reviewed on Jun 04, 2025
Overall Clemens and the KimKim team did a great job assisting us. They were very attentive and responsive leading up to the trip and while we were on the trip. Overall very satisfied. There were a couple of aspects of the itinerary that we would have done differently, one example being the train transfers in Munich where we almost missed the train back to Prague as we only had 20 mins between trains and the arriving train was late into Munich. We also would have preferred a train from Vienna... Read more

Overall Clemens and the KimKim team did a great job assisting us. They were very attentive and responsive leading up to the trip and while we were on the trip. Overall very satisfied. There were a couple of aspects of the itinerary that we would have done differently, one example being the train transfers in Munich where we almost missed the train back to Prague as we only had 20 mins between trains and the arriving train was late into Munich. We also would have preferred a train from Vienna to Salzburg (as opposed to the 3+ hour drive, which turned into almost 5 with a huge traffic jam).

That said, the KimKim team did a great job with selecting the hotels (they were all great) and all the other logistics of our trip and made it so easy for us…we didn’t have to think about a lot and we saw so much in 10-days! I would definitely consider using them again for future trips!

Hotel Reviews
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

Loved the charm of this hotel. Staff was awesome, property was really cool and the onsite restaurant was fabulous. We had a two bedroom suite…which was AWESOME….and made our family wish we were staying longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel IMLAUER & Bräu
Salzburg

This was probably the nicest of the hotels we staid at. Great location, nice staff, comfortable rooms, nice amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Wien Zentrum
Wien

This hotel was very clean and comfortable, but a little sparse in overall ammenities outside the guest rooms and was not crazy about the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Majestic Plaza Hotel Prague
Prague

Very nice accommodations - comfortable and clean. Location was OK and hotel was very crowded.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Eagle’s Nest
The Eagle’s Nest
Salzburg

We removed this from our itinerary because we wanted to spend an extra day exploring Salzburg, because we got caught in traffic the day before driving from Vienna to Hallstatt and lost most of the day.

From Salzburg: 🏞️ Unforgettable Half- Day Trip to Hallstatt: Explore, Admire, and Experience 🏞️
From Salzburg: 🏞️ Unforgettable Half- Day Trip to Hallstatt: Explore, Admire, and Experience 🏞️
Salzburg

Hallstatt was really cute, but the travel by car from Vienna was long and Hallstatt itself was a tourist scene! A lot of people and probably could have skipped this in the grand scheme of all the other cities/places we were looking to see.

Quality of Experience
Guides, Drivers and Staff
Transport
 Culinary Highlight tour through Vienna
Culinary Highlight tour through Vienna
Vienna

Really liked walking the city and getting some history and trying some local food. We just didn’t have great weather on that day, so it was a little wet and chilly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

This was a little too long and monotonous for us. Could have shortened this to a 90 minute tour of the place and grounds.

Quality of Experience
Guides, Drivers and Staff
Transport
From Prague: Kutna Hora UNESCO Site Tour with Bone Chapel
From Prague: Kutna Hora UNESCO Site Tour with Bone Chapel
Prague

This was a good excursion but the drive was much longer than expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 04, 2025
Hi William, Thank you so much for your kind words and detailed feedback! It was a real pleasure working with you and your family to plan this special journey through the Czech Republic, Germany, and Austria. I'm very glad to hear you enjoyed the hotels, the ease of logistics, and that the overall experience allowed you to simply enjoy and explore without stress — that's exactly what we strive for! I also appreciate your honest notes on the timing of some transfers and excursions. You’re... Read more

Hi William,

Thank you so much for your kind words and detailed feedback! It was a real pleasure working with you and your family to plan this special journey through the Czech Republic, Germany, and Austria.

I'm very glad to hear you enjoyed the hotels, the ease of logistics, and that the overall experience allowed you to simply enjoy and explore without stress — that's exactly what we strive for!

I also appreciate your honest notes on the timing of some transfers and excursions. You’re absolutely right about the tight train connection in Munich and the extended drive to Salzburg — I’ll definitely take that into account for future itineraries to help avoid similar challenges. Your insights about Hallstatt and Schönbrunn are equally valuable and will help us tailor recommendations even more closely in the future.

Wishing you and your family many more memorable travels ahead, and I’d be delighted to help plan your next adventure whenever you're ready!

Warm regards,
Clemens Sengwein
Local Specialist

Amazing trip!!
Germany | May 2 - May 13, 2025

Stephanie
Stephanie W.
Seattle, WA | Reviewed on May 15, 2025
Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered...
Read more

Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered them. They also helped during the trip when issues arose and fixed them immediately.
I would recommend Clemens and the team without hesitation. They were exceptional. Our trip was amazing and the hotels and excursions they chose for us were top notch!!

Hotel Reviews
Stadthotel
Kaiserslautern
Authenticity & Character
Location
Staff
Cleanliness & Comfort
StayCity Aparthotels Heidelberg
Heidelberg

This was our least favorite. It was clean but far from the old town. The parking lot was a nightmare.

Authenticity & Character
Location
It was far from city center.
Staff
Cleanliness & Comfort
Villa Mittermeier Hotel & Restaurant
Rothenburg o.d.T.
Authenticity & Character
Location
Just outside the city wall.
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Das Innsbruck
Innsbruck
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Niu Leo
Nuremberg

This hotel was clean and friendly. It was far outside the city center. There was hotel parking.

Authenticity & Character
It was just very much a holiday inn.
Location
It was very far from the city center. We were able to ride the train so that was helpful but with so many fabulous hotels on our trip this was toward the bottom.
Staff
Cleanliness & Comfort
Schwabinger Wahrheit by Geisel
Munich

This hotel was nice. The staff were helpful. There was parking on site with a car elevator which was fun. It was accessible by subway to the city center. There was not a lot that was within walking distance that was touristy and we were tourists so we had to travel by train to do what we were there to do. It was in the nice Schwarbing neighborhood and there were restaurants and shops everywhere. We felt safe at this hotel. There was a problem with our original hotel so we were changed to this one last minute. It was more modern. Room was not large but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

This was a clean and historic hotel. It was nice. The staff was friendly. The breakfast was top notch. It was close to everything and we were easily able to walk to everything we wanted to see and return to our hotel if needed. The room was a nice size. There are no amenities at this hotel which was a departure from all others we stayed at. Just a lobby and a front desk. That was somewhat disappointing to us. One thing that was sort of strange is they there is a Chinese restaurant below the hotel where our room was and the smell filled our room. It was pretty bad when we got there but got better over time. The only thing we did not care for here was the parking. They did not have parking. They did provide a discount at a nearby garage but it was the most expensive of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Heidelberg Tour
Guided Heidelberg Tour
Germany

Inga was wonderful. The city and castle tour were very good. We greatly enjoyed our tour.

Quality of Experience
Guides, Drivers and Staff
She was a very knowledgeable guide.
Transport
We walked with her and had to drive ourselves and find parking which was a bit challenging.
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Germany

We met our guide Robert. He was actually and archeologist! Very knowledgeable and fun to talk with. We enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

There was no tour the day we visited so we did a self tour. Which worked out fine. It was a very powerful and moving experience. We recommend at least 4 hours to see it all and go to the museum.

Quality of Experience
Guides, Drivers and Staff
We had no guides and the tour was cancelled.
Transport
We drove ourselves and parking was easy.
Nuremberg Old Town Exploration
Nuremberg Old Town Exploration
Nuremberg

Chris was our fav guide on the trip. He met us at our hotel and took us by subway to the city center. Our tour was full of history and he shared photos of different things for a before and after perspective. We had a beer with him at the end and he recommended an amazing place for dinner.

Quality of Experience
Guides, Drivers and Staff
Transport
He met us and helped us with the subway to get to the city center. He provided us with a pass so we would get back to our hotel.
Guided food tour of Munich
Guided food tour of Munich
Munich

This was so fun. I would recommend to anyone who wants to try foods of a city. Our guide was Tetiana. She was new in her role but did a great job.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and rode the train to meet our guide.
The Eagle’s Nest
The Eagle’s Nest
Salzburg

Our last experience of the trip. We set up our own guide and hiked to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked up! Yay us. And then rode the bus down. We bought a ticket at the top.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 16, 2025
Dear Stephanie, Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany. I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable. We also appreciate your honest feedback about the... Read more

Dear Stephanie,

Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany.

I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable.

We also appreciate your honest feedback about the StayCity Aparthotel in Heidelberg. We understand how important location and parking convenience are, and we’ll certainly take this into account for future travelers. Feedback like yours helps us continue to improve.

Thank you again for your trust and for recommending us so wholeheartedly. Wishing you many more amazing adventures together — and we’d love to help with your next one when the time comes!

Warmest regards,
Clemens & Team

Warsaw, Krakow and Zakopane - amazing trip!
Poland | Apr 30 - May 14, 2025

S
Sylvia S.
Alameda, CA | Reviewed on May 15, 2025
Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems -... Read more

Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems - amazing! Your entire team were so easy to communicate with, that was really great customer service. I think our most favorite part was staying at the adorable small hotel in Zakopane. What a beautiful place.

Hotel Review
Private Charlet: Dmki Javorina
Zakopane

The most adorable hotel ever with a delicious Polish breakfast every morning! The staff is super friendly. You can walk to everything. There are amazing hikes within walking distance. You won't want to leave!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 21, 2025
Dear Sylvia, Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers. We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and... Read more

Dear Sylvia,

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers.

We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and communication mean a lot to us, and we’ll be sure to pass your thanks along to Clemens, Andrew, Kamilla, and Grzegorz.

Thank you again for traveling with us – we’d love to welcome you back on another adventure anytime!

Best,

Andrew, Kamilla, and Clemens

Feeling ripped off
Czech Republic | Mar 31 - Apr 6, 2025

Frances
Frances F.
Lakewood, NJ | Reviewed on Apr 11, 2025
I felt I overpaid for what I received. Disappointed in the hotel in Prague. My room was about 6 feet from the reception desk and was a handicap accessible room. The agents didn’t respond as quickly as I would have liked when planning especially since it was a trip planned just a month in advance. Read more

I felt I overpaid for what I received. Disappointed in the hotel in Prague. My room was about 6 feet from the reception desk and was a handicap accessible room. The agents didn’t respond as quickly as I would have liked when planning especially since it was a trip planned just a month in advance.

Activity Reviews
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague
Quality of Experience
Food
Guides, Drivers and Staff
Sightseeing Evening Cruise
Sightseeing Evening Cruise
Prague

The audio was difficult to understand. They would say the building on the right but there were so many buildings you didn’t know which one they were talking about. The boat went in a circle.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Apr 25, 2025
Dear Frances,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed — that is never the experience we want any of our guests to have.
I want to sincerely apologize if there was any lapse in communication or if we missed an opportunity to make your stay more enjoyable. Had I known you were feeling this way, I would have done everything I could to make it right during your... Read more

Dear Frances,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed — that is never the experience we want any of our guests to have.

I want to sincerely apologize if there was any lapse in communication or if we missed an opportunity to make your stay more enjoyable. Had I known you were feeling this way, I would have done everything I could to make it right during your visit.

I did offer to change your room as soon as another became available, though I completely respect your decision to stay where you were. I also made the coffee house visit complimentary as a gesture of goodwill and checked in with you regularly to ensure everything was going smoothly. I'm truly sorry if these efforts didn’t come through or meet your expectations.

Please know that your comfort and satisfaction are very important to me, and I only wish we had known more clearly at the time how you were feeling. Still I am happy you liked most of your experiences and the Vienna part :)

Your feedback is invaluable, and I will be sure to share it with our team so we can continue to improve. I would love the opportunity to welcome you back and provide the experience you rightfully expected and deserve.

We wish you all the best, Kamilla