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Amazing customer service!!
Poland | Oct 3 - Oct 10, 2026

L
Libby H.
Newark, NJ | Reviewed on Oct 11, 2026

Clemens and his team went above and beyond. When weather destroyed any hope in traveling in May, they somehow rebooked and rescheduled everything! Absolutely incredible.

Hotel Reviews
Hotel Metropol
Warsaw

Perfect location and great breakfast!

Authenticity & Character
Location
Near all the fun stuff to see and the train station
Staff
Cleanliness & Comfort
Gołębia 8 Residence
Kraków

Beware - there is no elevator and if your tool is on the 3rd floor, good luck! Also breakfast doesn’t start until 8.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Moxy Warsaw Praga

I love a Moxy but def not in a part of town near the sights.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
City Sights and History Guided Walking Tour
City Sights and History Guided Walking Tour
Poland
Quality of Experience
Guides, Drivers and Staff
Transport
Never Forget: A Day trip to the Concentration Camp Auschwitz & Birkenau
Never Forget: A Day trip to the Concentration Camp Auschwitz & Birkenau
Krakow

We were rushed by our driver unfortunately. He also directed us to eat at the museum restaurant…it had been closed for a month.

Quality of Experience
Guides, Drivers and Staff
Transport
Tatra Mountains and Zakopane Full-Day Trip from Krakow
Tatra Mountains and Zakopane Full-Day Trip from Krakow
Poland
Quality of Experience
Food
Guides, Drivers and Staff
Transport
A trip to the painted village of Zalipie
A trip to the painted village of Zalipie
Krakow
Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Schindler's Factory Museum
Krakow
Quality of Experience
Guides, Drivers and Staff
Transport
TRADITIONAL POLISH FOOD TOUR
TRADITIONAL POLISH FOOD TOUR
Warsaw
Quality of Experience
Guides, Drivers and Staff
Transport
Krakow Old Town Town
Krakow
Quality of Experience
Guides, Drivers and Staff
Transport
Salt Mine Wieliczka
Salt Mine Wieliczka
Krakow
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein-Reti
Clemens
Clemens Sengwein-Reti
Local specialist in Vienna | Replied on Oct 13, 2026
Hi Libby, Thank you so much for your wonderful review! 😊 It was truly a pleasure organizing your trip to Poland, and we're especially happy that we could turn the unexpected weather disruptions in May into a successful October adventure. Sometimes travel throws us a curveball, but that's exactly when having a dedicated local team makes all the difference! I also really appreciate your honest feedback about the hotels and your Auschwitz visit. We'll certainly take these points on board and... Read more

Hi Libby,

Thank you so much for your wonderful review! 😊

It was truly a pleasure organizing your trip to Poland, and we're especially happy that we could turn the unexpected weather disruptions in May into a successful October adventure. Sometimes travel throws us a curveball, but that's exactly when having a dedicated local team makes all the difference!

I also really appreciate your honest feedback about the hotels and your Auschwitz visit. We'll certainly take these points on board and address them with our partners to make future experiences even better.

Thank you again for trusting us with your travels. We would absolutely love to welcome you back to Europe for another adventure!

Warm wishes from Vienna,
Clemens & the Avellera Team 🇦🇹

Read all Poland reviews