Kimkim Trip Reviews for Switzerland

Amandine did an amazing job planning the honeymoon of our dreams. Plus the platform is so simple, easy to use and manage, and I have used KimKim for multiple trips. I definitely plan to continue using for any travel needs!

Melanie did a fantastic job crafting an itinerary that was tailored for what we wanted - Her recommendations for. tours and the scheduling obtaining of tickets made the trip so enjoyable as all we had to do was sit back and enjoy - all the paperwork was done. We wanted to experience many of the outdoor sites and thoroughly enjoyed bike with Flying Wheels. We also enjoy the train up to the Jungfraujoch: - Top of Europe - it was such an amazing adventure ! Melanie clearly knows the secret gems of Switzerland and listened to what we were looking for - The hotel choices were perfect - especially the one in Grindelwald - where we had a balcony and woke up each morning to the Swiss Alps, Glacier and a village that looked like something out of Heidi! They Swiss Caves were incredible - and so interesting to learn about - All the transportation was flawless -

Melanie did an absolute outstanding job - listening and working with us to ensure we had the best vacation ever -which we did! If we needed /wanted to change something due to weather - she was right on it re working so we didnt miss a thing!

Hotel Review

Hotel Kirchbühl Superior

Grindelwald

This hotel is the perfect location - situation in the village - easily walkable to town - the balcony and view cannot be beat

Authenticity & Character

the staff all is dressed is authentic attire -

Location

ability to walk to town

Staff

very helpful

Cleanliness & Comfort

Activity Review

Kayak tour on Lake Brienz

Interlaken

It was so easy to get to and such a fun way to view the Lake and town

We took a large family trip to Switzerland (9 adults, 9 children with ages from 6-76) starting in Zurich and ending in Milan. Our local guide, Ricardo, was amazing with his knowledge of the areas and helping us on our trip. But, the most important thing to our family, was how he put in effort to get to know our family members and was able to adapt the trip to our preferences during the trip. Our bus driver was also amazing: on time, professional, a skilled driver and caring for our family. The local Kim Kim specialist was able to work with me to plan the trip with activities that would be good for our family and then Ricardo was able to customize the activities further during our trip based on his knowledge and our interests. The hotels were located in wonderful areas to be able to explore the cities during our leisure time. We felt safe and well taken care of during our time in Switzerland.

Hotel Reviews

Hotel de la Paix

Lugano

Hotel was in a nice location to see the lake, but it was a longer walk to the city center for shopping. Hotel staff were nice and helpful after there was a miscommunication with luggage. Rooms were nice and clean. Wonderful breakfast available. Nice pool available for use which the children enjoyed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Duomo Hotel & Apartments

Milan

Beautiful hotel lobby and staff tried to be helpful. The check in process for our large family group was long and difficult compared to other hotels. While the rooms were nice, they were hot and did not cool down at night. I talked with staff about the air not going below 24.5 C, and was informed that is the best they could do.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It was hot in all of our rooms, and therefore difficult to sleep.

Ameron Luzern Hotel Flora

Luzern

Beautiful hotel, comfortable beds and nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Stella Swiss Quality Hotel

Beautiful hotel in a good location. We were able to walk to areas of the city and local attractions easily. The rooms were great for families and the room with the rooftop balcony was very special. The front desk staff were very helpful. Breakfast was good and the facility was well taken care of.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Engimatt City & Garden Hotel

Zurich

Family friendly hotel that was able to accommodate our group of 18 (9 adults, 9 children). The hotel was clean and staff were helpful and kind.

Authenticity & Character

Location

Staff

Helpful and kind staff. They made check in easy and met our needs.

Cleanliness & Comfort

Clean and comfortable rooms.

Activity Reviews

Como and Bellagio tour with a cruise!

Switzerland

We skipped this experience due to our preferences at the time. So, I cannot rate it.

Bellinzona Private Walking Tour with Professional Guide

Lugano

Bellizona is a beautiful city with wonderful history. We did a walking tour of the city and saw some very beautiful, old buildings and learned about its history. Then we were able to go up to one of the Castles and explore it. There was a museum with a movie that was very interesting, even to the youngest in our group (6 years old). We did enjoy this experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Food and Culture Tour in Interlaken!

Switzerland

We enjoyed our tour of Interlaken with our guide Nina. We went to the Woodpecker Woodshop and enjoyed the demonstration and shop there. It was lovely and cute. Then we went to a local dairy farm to see the happy cows and sampled the local cheese. It was a wonderful experience and the kids enjoyed it. We then went to the Funky Chocolate Club. We had a chocolate tasting and really enjoyed our time there. The chocolate and education received were top notch. I would also recommend this experience.

Quality of Experience

Guides, Drivers and Staff

We had a little trouble contacting the local guide company to ensure meeting location, etc, but the guide herself, Nina, was fantastic.

Transport

We used our private bus and driver to access areas that were a longer walk due to missing the public transport option. Our group moved slowly due to having one person using a rollator and having a lot of people.

Kayak tour on Lake Brienz

Interlaken

This was one of our favorite activities. The lake is beautiful and a lot of fun to explore in kayaks. The kayak guides, Ben, Ryan and Mika, were amazing with our family. They led us in games we played on the lake and were able to accommodate our different ability levels with ages from 6-76. We had a wonderful time and would recommend this activity to everyone!

Quality of Experience

The lake is beautiful and the guides were fantastic!

Guides, Drivers and Staff

Ben, Ryan and Mika were amazing, helpful and fun!

Transport

Our bus driver and the bus were amazing.

Rhine Falls & Stein am Rhein medieval village!

Switzerland

We enjoyed seeing the waterfalls and the medieval village. We were at the village on a Sunday, so some of the shops were closed. The river was beautiful to see and the kids were able to wade in the water to have some fun.

Quality of Experience

Guides, Drivers and Staff

Transport

My wife and I had an unforgettable experience in Switzerland, thanks to the kimkim team. We worked closely with Valentine in organizing the trip. She was extremely knowledgeable, patient, and professional in her dealings with us. All our requests were met, and her recommendations were spot on. We started in Zurich and finished in Geneva...and visited Lucerne, Grindelwald, Zermatt, Montreux along the way. We were fortunate to be in Switzerland during the Women's Euro football tournament and the Montreux Jazz festival...Valentine worked the itinerary so we could experience both. She was a delight to team with. She and her colleague, Emilie, were also in touch during the trip to ensure all was going well and to deal with any questions we had, which we very much appreciated. Overall, the hotels, trains, excursions, tours, guides, recommendations, etc. were all fantastic. We had a great trip and very much appreciated the support we received. THANK YOU kimkim for a wonderful holiday!

This is our first time using a booking agency and we were a bit hesitant. We couldn't be happier! The trip was overall seamless and easy to navigate multiple locations and public transportation throughout the country because our reps from Kimkim handled everything for us.

Our Ebike trip with Flying cycles and George was fantastic! George was an excellent guide and had great stories to tell about the areas we were in.

The service at every hotel we visited was spectacular! ParkHotel Schoenberg was excellent!!!!!

Even in the days it rained we had fabulous adventures hiking and enjoying local pubs and farms around Switzerland. Beautiful country and fantastic people.

Hotel Reviews

Boutique Hotel Wellenberg

Zurich

We only spent one night in Zurich but the hotel was very nice for us. We enjoy the country more than cities but had a fabulous time walking around Zurich and shopping before heading home. Easy to navigate. We had the owners suite for our family and the size and privacy was excellent!

Authenticity & Character

Location

Easy walk to train station. Location made walking around town convenient for shopping and dining.

Staff

Cleanliness & Comfort

Hotel Phoenix Zermatt

Zermatt

The hotel staff here was exceptional. Great service and lots of helpful tips for making our time in Zermatt perfect.

Authenticity & Character

Authentic Swiss ski town! Lots of shops and restaurants and pubs in town. Easy to walk around and enjoy.

Location

Little bit of a hike if you have luggage. I would recommend arranging a taxi in advance ...it is possible but the last little bit is a hill to climb.

Staff

Absolutely the star attraction! Their team is fabulous.

Cleanliness & Comfort

Alstadt hotel Krone Luzern

Lucerne

Location ideal for shopping and town night life. Breakfast was convenient and had a lot to offer in the mornings.

Authenticity & Character

Center of town with fountain and fun views of nightlife.

Location

Small European town center feel. Lights on the street outside made leaving windows open a little difficult (no a/c could be a problem during summer)

Staff

Nice and helpful.

Cleanliness & Comfort

Very clean

Parkhotel Schoenegg

Grindelwald

The town of Grindelwald is one of my favorite places in Switzerland. The team at ParkHotel was absolutely fantastic! High quality service in every way.

Authenticity & Character

Swiss tradition.... family tradition hotel

Location

Quaint town with fabulous nightlife and lots to do.

Staff

Friendly and helpful, ready to help whenever needed.

Cleanliness & Comfort

Everything was clean and neat.

Activity Reviews

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Excellent views. If we had done this first I probably would have been more impressed... however after Jungfraujoch this trip required less time. Very glad we spent time hiking on the mountain and especially going to "Reflection" Lake.

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Highly recommend George as a guide! The trip took some physical strength but was not overly strenuous. Views were amazing. I did "feel it" that night though!

Quality of Experience

I left my passport bag in the train right before our tour. The staff at the bike tour made multiple trips make to the train station to help me be able to eventually track it down. They made sure I felt comfortable going on the tour and not ruining my day. They definitely are go above and beyond type of people.

Food

Better than expected!

Guides, Drivers and Staff

George was great!

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

This was fantastic! So glad we planned for a full day on top of mountain. We spent plenty of time on everything and took a long hike out the trail while on top.

Quality of Experience

We really enjoyed and were happy we spent a little extra money to Zipline and snow tube. Also plan for enough time to be able to hike the trail while on the top of the mountain.

Guides, Drivers and Staff

It is amazing that people of all physical capabilities are able to get to this location because of the trains and cable cars!!!!

Transport

Easy as long as you reserve your cable car seats in advance and show up on time!

Self-guided day to Mount Rigi, the Queen of Mountains (tickets)

Switzerland

Walking around on Mt Rigi may have been my favorite day...even in the rain. It was peaceful and beautiful. Because of the rain there were very little tourists which helped. Boat ride on the lake was perfect.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Easier to utilize than expected and made travel much better than dealing with a rental car and trying to find parking.

From start to finish we enjoyed our ten day trip through Switzerland. We were traveling with our 14 year old grandson and Valentine really thought about him as she planned the trip. We all appreciated the accommodations that we had in each town we visited, and all the choices for activities.
Thank you Valentine for a memorable experience!!

Hotel Reviews

Mona Montreux Hotel

Montreux

We were there during hot weather and our room on the 16th floor baked. The air conditioner was poor and it was situated so it didn’t cool the entire room. The patio was oven like due to the hard work of the air conditioner.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Schweizerhof Zermatt

Zermatt

A beautiful room with at clear view of the Matterhorn.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Parkhotel Schoenegg

Grindelwald

Very helpful. We had to have some papers sent to us from home and appreciated their help with that. They also helped with internet issues.

Authenticity & Character

Location

We had a lovely view from our room, at the end of the hallway.

Staff

Cleanliness & Comfort

Hotel Anker Luzern

Luzern

A favorite for its size and view!

Authenticity & Character

Very artsy feel.

Location

Staff

Cleanliness & Comfort

Hotel Adler Zürich

Zürich

Very friendly, clean and roomy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Self-guided: Gruyères Village, Cheese & Chocolate 🧀🍫

Switzerland

We enjoyed the entire day. The chocolate factory was fun and all the chocolate appreciated. The Gruyère castle was a beautiful setting.

Quality of Experience

Transport

At the end of the day our train was delayed due to a tree down. We were told they were sending a bus to take us back to Montreux. FINALLY we got back 3 1/2 hours later. (20 minutes from the station!) BUT we made a good friend during that time, so thanks to Nicolas we now have a good story to share!

Chillon Castle (Entrance tickets)

Switzerland

It was a very hot day but the castle was cool inside! The setting and history was amazing.

Quality of Experience

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

I’m a bit uneasy with heights so it wasn’t my favorite but my husband and grandson loved it!

Quality of Experience

Transport

Summer Kayak Tour Lake Brienz

Switzerland

A sunny, calm day with Ryan our guide. There were only 5 in our group which made it personable. We learned a lot about Switzerland from Ryan.

Quality of Experience

Guides, Drivers and Staff

Transport

Grindelwald First - Adventure Package (2 activities)

Switzerland

My grandson loved this, as did we, two 70+ year olds!

Quality of Experience

A bit of a long wait we decided it was worth it!

Guides, Drivers and Staff

Transport

Self-guided day to Mount Rigi, the Queen of Mountains (tickets)

Switzerland

Loved it all! From the clear skies, to the fog, to the thunder/lightning/rain storm! It was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

I’m

Swiss Travel Pass

Switzerland

The train was on time, comfortable and that made for easy traveling.

Quality of Experience

Guides, Drivers and Staff

Transport

A very well planned out trip. I appreciated the detail in the itinerary and the restaurant suggestions were delicious. If ever we had a question or concern, Mathilde was very attentive and answered immediately. So was the team when we had to dial the number.
Most memorable experiences involved our excursions: cycling and kayaking in Grindelwald and jumping into the lake during our kayaking trip with our guide. All the excursions were so much fun, beautiful, with awesome guides. I really enjoyed hiking and taking in the scenery. All hotels were great, except I do recommend offering rooms with air conditioning, especially for Americans. The fluers hotel in zermatt did not have this. Also, we had the issue with the wellenberg hotel in Zurich regarding the shower and no one being able to help us. the train experience was particularly easy and very convenient. We were able to venture off without the itinerary due to the ease of the transportation system. Everything was wonderful and we appreciate the effort that was put into our trip. Thank you

Hotel Review

Belvedere Swiss Quality Hotel Grindelwald

Grindelwald

Staff was soooooo friendly and helpful. They had the best food and chocolate..

Authenticity & Character

Small and cozy. Staff was kind

Location

Close to train

Staff

Cleanliness & Comfort

Activity Review

Summer Kayak Tour Lake Brienz

Switzerland

Staff was great and so easy going. Had fun jumping into the lake

Quality of Experience

Guides, Drivers and Staff

Transport

We took the walking trail from the train and it was Amazing. So easy to follow and beautiful scenery

The trip could not have gone any better. Clothilde did an amazing job with the planning, and everything went perfectly to plan. Loved driver Luiz and guides Eric and Mike. Hotels were all good, although the Hotel Metropole in Interlaken could probably use an update in public spaces (although rooms were nice). Will definitely use you again.

Thank you, Clothilde, for planning our amazing trip to Switzerland! Everything went as planned without any interruptions. We began our trip by landing at the Zurich airport late at night, and our driver was easy to find at the pickup location. He quickly and safely got us to Interlaken. Our hotel was great...very clean, great location and very comfortable. We had our first full day with nothing scheduled, which was great since it left it up to us depending on how jet lagged we were. We ended up just fine and took a train and had a nice day exploring Lauterbrunnen and Murren on our own. The next day, we rented bikes and rode along Lake Brienz (beautiful blue/green water and under the shady trees), then we had the chocolate making lesson, which was fun and delicious! We ended up with so much chocolate, we left with a whole bag for us to enjoy on the rest of our trip. The following day was our paragliding session, which was one of the highlights of our trip. It was so beautiful and actually very serene up in the sky! Due to rain, our kayak excursion was cancelled, for which your company quickly refunded our money. The next day we took the train to Zermatt. Very easy and enjoyable, although I was a little nervous as to how difficult it would be with 3 train connections. Your recommendations and directions made it easy to navigate. It was a fun adventure to do it on our own. Our hotel in Zermatt was so beautiful and our room had a huge patio facing the Matterhorn. We loved it! Our first full day there, we had a half day private guide take us up into the mountains. He was very interesting and we had a great time with him. Our tour was scheduled to end back at our hotel, but he said that if we wanted to, he could stay with us up in the mountains for our full 4 hour allotment, and then gave us suggestions on other areas to hike before coming back into town. This worked perfect for us...he was very knowledgable and flexible with whatever we wanted to do. The next day was the Glacier Matterhorn Paradise, which was so cool. We got to walk on a glacier and see the skiers. What an amazing view! The next day, we had the same driver (that picked us up at the airport) take us to Geneva with a stop at Vinorama. That was an interesting winery tour, very unique and beautiful! We had a great charcuterie board and tasted 6 wines. Our only full day in Geneva was spent in Annecy, France, which was great! Not a very far drive to get there and such a cute town. We had a 2 hour walking tour, which we enjoyed. Our driver was flexible with us, as we felt we didn't need 5.5 hours there after the walking tour(as it was hot that day) and he agreed to pick us up earlier, after 3 hours (which was just the right amount of time for us). He was flexible with us as we requested he drop us off at another location instead of our hotel. The hotel in Geneva was amazing as well! Overall we had a great experience with KimKim and I wouldn't hesitate to book a vacation with them again!

Hotel Reviews

Hotel Bristol

Geneva

Great location and felt very fancy in the room!

Authenticity & Character

It felt very high end with the room decor.

Location

Close to Lake Geneva and shopping/restaurants.

Staff

Everyone was very friendly and helpful.

Cleanliness & Comfort

Christiania Mountain & Spa

Zermatt

Amazing view of the Matterhorn from our room! Very comfortable!

Authenticity & Character

Cute and clean hotel! Pretty flower boxes on patios!

Location

Walking distance to everything we needed, trains, shops, restaurants. The best view of the Matterhorn from our room!

Staff

Very helpful and efficient!

Cleanliness & Comfort

Super clean room and comfy beds.

Hotel Jnterlaken

3800

Beautiful historic building in a great location!

Authenticity & Character

Historic yet modern amenities.

Location

Close to center of town, train station and river. Behind the hotel is a beautiful church and park.

Staff

Helped us arrange a taxi and gave recommendations on how to use train.

Cleanliness & Comfort

Very clean, and room had air conditioner, but I think it had a hard time keeping up with the high temperatures we experienced in June. I think it was an individual room a/c unit, not throughout the whole building.

Activity Reviews

Guided Visit of Annecy

Annecy

Quality of Experience

Guides, Drivers and Staff

Transport

Wine tastings and visit of Lavaux vineyards, UNESCO World Heritage

Switzerland

Quality of Experience

I'd say the tour could have been a little shorter since it was so hot out, but that's unpredictable!

Guides, Drivers and Staff

Transport

Riffelsee and Riffelberg tour!

Zermatt

Quality of Experience

Guides, Drivers and Staff

Loved our guide!

Transport

A paraglide session!

Switzerland

Very smooth and efficient company! They have this down to an exact science! It was so fun and not scary. We had amazing views.

Quality of Experience

Guides, Drivers and Staff

Transport

Chocolate workshop in Interlaken!

Switzerland

Soooo yummy!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Valentine planned a spectacular trip of a lifetime for us. She took the time to understand the kinds of activities and places we enjoy, many of which we would never have discovered on our own. One of our favorites was our walking tour with Roberta through Gandria, who gave us a personalized tour of this beautiful village near Lugano.

Hotel Reviews

Hotel Jnterlaken

3800

Hotel Interlaken was probably our overall favorite accommodation. The decor was modern and clean, and every room had a balcony with a great view. The location was superb, with restaurants and grocery stores just down the street, and a bus stop right outside. A delightful surprise was our access to play tennis at the Interlaken Tennis Club's clay courts, something very unique to us. It added a fun and unexpected activity to our stay!

Romantik Hotel Wilden Mann

Lucerne

The Romantik Hotel Wilden Mann in Lucerne was a highlight of our trip. Despite being an older hotel, its location was incredibly convenient, less than ten minutes from the train station, which is essential as we traveled everywhere by train. While the week was warmer than usual and the air conditioning was limited, this is understandable in Switzerland. The breakfast was a standout feature with options like champagne that made it feel extra special. This was my wife's favorite hotel!

Walter au Lac Hotel

Lugano

Location is perfect. We had a beautiful balcony overlooking the lake, which made our stay very memorable. We highly recommend!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Summer Kayak Tour Lake Brienz

Switzerland

The Summer Kayak Tour on Lake Brienz in Interlaken was enjoyable, but there was a bit of confusion about beach access afterward. We misunderstood and thought access to the beach was part of the package, which led to some miscommunication. However, the kayaking itself was fun, and the views were stunning.

Welcome to Lugano

Lugano

The walking tour in Lugano was hands down our favorite activity of the week. Roberta did an outstanding job guiding us and sharing insights into daily life there. Walking through the picturesque village and experiencing the Italian-speaking culture was an absolute delight. This was an experience we wouldn’t have discovered on our own, and we’re so grateful to have done it.

We had a great time on our trip. It was very well organized by KimKim and we will use it again for sure.

Special shout-out to our organizer, Amandine. She was great. So too was our guide in Grindelwald, Sabrina.

Thanks again, it was a truly great trip.

Switzerland was the most amazing country with beauty and interest. From Zurich to Montreux each had its own charm. I found Lucern and Interlaken had a great amount of interest and could of spent more time in each easily. Our guide for the Secrets of the Black Forest went above and beyond showing us villages in France and Germany and then the Black Forest itself. We also toured Lauterbrunnen and Grindelwald near Interlaken which was magical. Took a cable car to a mountain top viewing the whole area below, saw the Eiger peak and went to the restaurant at the top. Very beautiful and memorable. Montreux was relaxing and serene and Geneva a very French city scape. A wonderful vacation which I feel fortunate to have experienced. Kim Kim Travel helped make that happen.

Hotel Reviews

Eastwest Hotel

Geneva

Good location in Geneva where you can walk across the lake bridge to the center of town and then into old town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Boutique Hotel Wellenberg

Zurich

This was a very clean and well appointed hotel and rooms.

Authenticity & Character

Very charming and comfortable.

Location

The location was great as it was in the center of old town and near enough to walk to other areas of the city.

Staff

Very helpful staff at the front desk

Cleanliness & Comfort

Mona Montreux Hotel

Montreux

This hotel is located in a beautiful area on the promenade with amazing views and centrally located where you can walk easily to things.

Authenticity & Character

Location

Staff

The staff was very helpful in guiding us to restaurants and sites nearby.

Cleanliness & Comfort

Metropole Hotel Interlaken

Interlaken

The room had an amazing view of the Jungfrau Alps Peak, and the overall park below. The room was spacious and clean and very comfortable. Their staff was very helpful also.

Authenticity & Character

Location

Centrally located and most interesting sites can be easily walk to.

Staff

Cleanliness & Comfort

Hotel Hofgarten Luzern

Luzern

Friendly and wonderful staff and excellent food at their restaurant. The buffet breakfast was well appointed and delicious.

Authenticity & Character

The character and charm of the rooms

Location

It is central located.

Staff

Very helpful. The wait staff at the restaurant are excellent.

Cleanliness & Comfort

Activity Reviews

Free time at Lake Brienz

Switzerland

Quality of Experience

No

Guides, Drivers and Staff

Transport

At leisure : Lauterbrunnen

Switzerland

Toured the little village of Lauterbrunnen Valley, there is a nice waterfall nearby and there is a train there also for transport. The town is not large so you can walk through it with ease and there are nice little stores and places to eat

Quality of Experience

Lo

Guides, Drivers and Staff

Transport

Self-guided day to Mount Rigi, the Queen of Mountains (tickets)

Switzerland

Was exciting to take the cog wheel train up to the top at Rigi Kulm.

Quality of Experience

Guides, Drivers and Staff

Transport

Secrets of the Black Forest (private/approx 10h)

Zürich

This was a private all day tour with a wonderful guide who took time for detail on showing us the most he could during the day without being rushed. He made it very pleasant and exciting.

Quality of Experience

Mo

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

The Swiss travel pass is a must to have as it covers all your transportation, including the golden pass express train. We found it helpful to use for the cable car in Grindenwald and also to get us into the Chillon castle in Montrose with no extra cost. We also used it for the boat on Lake Lucerne and the Rigi Mountain cogwheel train up the mountain.

Quality of Experience

Guides, Drivers and Staff

Transport

Amandine was excellent.
We spent a wonderful week in Switzerland. Thanks to her expertise we had a Swiss passport and were able to ride all of the trains and boats whenever we needed to.
She handpicked the hotels that were great and a good breakfast to start the day.
She had tours lined up with vouchers for each day. The top of Europe tour was great with the ice tunnels and ice sculptures. Everything was well organized and fun. She always had resteraunt suggestions and extra activities to do.
We had a great time exploring and paragliding over lake Geneva!
Thanks again for a great vacation.

We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services, there certainly are surprises......Some pleasant, but a few less so!

Hotels
• The Ameron Hotel in Luzern is great..... Comfortable, clean and efficient. Staff is very professional, knowledgeable and helpful.
• The NiMo in Luzern comes as a pleasant surprise. Although you informed us that the hotel has no air-coned rooms, it turned out that our rooms do have aircons, and there are also fans. Rooms are clean and spacious. The breakfast/reception area is also quite charming and well run. A very good find, thanks Clo!
• Hotel Lotschberg in Interlaken is ok in general in terms of room size/setup and reception staff support. But the housekeeping we encountered was terrible. Bathroom sinks and counters, and water glasses were not well cleaned, and so were toilet bowls. Body wash was not refilled, despite that we had requested it consecutively for two days. It certainly was not a very pleasant stay as I would have thought standard hygiene and amenities provision should be pretty basic with any 3-star hotel.

Activities
• The panoramic train ride is magnificent......And thank you so much for securing the Prestige seats. They are great!!
• On the day of the Bern tour, because I never was given a detailed rundown of the day's itinerary, we were surprised to learn that the whole group had been enrolled in a 2-hour cookie making class while visiting the Kambly place. Obviously the two men wouldn't want to join. I did go along for about half an hour and then quit. Honestly, should I have known ahead that this was included as part of the visit, I would have requested that the class be removed because it certainly wouldn't fit the profile of our group, and both the costs and time that had been put in for the class were wasted. There was NO tasting session at the Kambly place, and there was NO tasting session at the Emmental dairy. We did pass through stunning landscapes on the way, but we weren’t given any explanation by the guide about them (assuming that is the UNESCO Biosphere Entlebuch which was mentioned in the itinerary you provided!). We passed through a lot of farmhouses, but I don’t think we stopped at any of them to take a look or for pictures. All in all, the day passed along quite flat partly because the guide Henry didn’t provide much explanations (except when in Bern), and we were just driven from one place to another while missing the “meaning” of the sceneries in between.
• The Farm Walk and Cheese Tasting tour in Luzern was totally not what we had expected. Again, because I wasn't informed of the "details", we were all expecting some easy walk in a farm near Luzern, and then cheese tasting in the farm itself. It turned out that the guide Dave (who substituted Eve) brought us onto some kind of high grounds/farm/forest areas at Sonnenberg for walks and then picnicking with wines and cheeses brought in his backpack. Honestly, we were all skeptical about this approach of the tour when we heard Dave’s explanation at the start of the tour, because I did mention to you at the planning stage that “prolonged” walking in the mountains/forest is definitely not Philip’s preferred activity. However, despite that Philip was struggling a bit with the walking part, we all ended up enjoying it VERY much. The fields are so green, the calves are cute, and grazing cows with cowbells are quite a delight!! A very refreshing experience for us city people!! But still, I think I would appreciate if you can give me some kind of a headsup at the planning stage about the "off the beaten path" nature of this tour so that we can be more mentally and physically prepared.

Car Transfers
• All the car transfers from our arrival in Zurich airport up till our check in into the hotel in Luzern were handled by Marquis who was professional and attentive.
• Actually, when he did our various transfers in Montreux, he literally acted more like a guide to us - alking around town with us to different points of interests with great explanations. He was knowledgeable and professional, certainly very attentive to our preferences and needs (particularly because of Philip’s walking “limitations”). The walking tour that day was a pleasant surprise, and we had great commendations for Marquis.
• Marquis could not handle our transfer from Luzern to Zurich in person, so he had texted me ahead of time that he had assigned the transfer to Musa who was ok, but I was surprised that he did not help us with our luggage when we arrived at the NiMo Hotel in Zurich. He parked his car across the road from the hotel (I guess because of traffic rules), left the luggage of the street. So the three of us had to move five pieces of luggage across the road and into the hotel ourselvesl. My question: is this the usual practice?
• It was a total letdown with our transfer from the NiMo Hotel to Zurich Airport on the last day. I didn't get any news from Marquis about who the driver would be. Then at around 8:30am that morning I got a WhatsApp message from a guy called Mustafa saying that he was assigned the job and would arrive 10:30am as planned. Then at around 10:10am, a taxi guy arrived at the hotel reception claiming to pick up guests for airport, his look definitely not the same as Mustafa in the WhatsApp message. I was confused, and communicating with the taxi guy was near impossible because his English was minimal. Finally, this taxi guy made a few calls and with the translation help of the NiMo reception, I was made to understand that he was there in place of Mustafa. So we took his car to the airport and told him that we needed to find the terminal for Air Canda. We were left with our luggage at an airport entrance where there was NO Air Canada signage. I was anxious and so I tried to show him our flight itinerary to make sure he understood that we were looking for AC departure. He literally snatched the paper itinerary from my hand to look, papercut one of my fingers, kept waving us towards the airport entrance......Then just went up his car and drove away!!! That was downright rude and irresponsible! We literally felt just being dumped in front of the airport. Of course, we could definitely find our way in the airport to the right terminal and the right counter. But honestly, I would expect a more polite and helpful attitude/behavior from an average taxi driver......let alone the fact that we had actually paid for a private car transfer service. So, that was a pretty low note to end such a special trip!!

Anyway, I know this is a pretty long and detailed review, but please do understand that the comments I made are not meant as complaints. I just think that the KimKim team would like to know how your service providers are doing in playing out their different roles.
Overall, we all had a wonderful trip, and the fun we had is not going to get dampened because of the unpleasantness in just a few instances. But we certainly would remember those pleasant surprises that we picked up along the way.

Hotel Reviews

BOUTIQUE HOTEL NI-MO

Zurich

Rooms are airconed and spacious.

Authenticity & Character

Location

Walkable to Old Town area.

Staff

Cleanliness & Comfort

Ameron Luzern Hotel Flora

Luzern

Concierge staff is very knowledgeable and helpful.

Authenticity & Character

Location

Walkable distance to main station.

Staff

Cleanliness & Comfort

Hotel Lötschberg

Interlaken

Location is great. Staff support ok. Housekeeping below standard.

Authenticity & Character

Old building but relatively well kept.

Location

Convenient distance to various places.

Staff

Staffing at reception should be extended beyond 7pm.

Cleanliness & Comfort

Basic cleanliness and amenities provision need to be improved.

Activity Reviews

Zurich Old Town, Cruise and Lindt Home of Chocolate

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Lucerne Walking tour and Cheese Tasting

Lucerne

We didn't expect a farm walk, even less so, a walk on the high grounds/farm/forest at Sonnenberg. We also didn't expect doing cheese tasting on a bench with cheese and wine brought along in the backpack by the guide Dave. But it turned out we enjoyed the tour VERY much. The green fields, the grazing cows, the cheese and wine, and also Dave's stories were all a great delight!

Quality of Experience

Guides, Drivers and Staff

Transport

Bern - Swiss Capital & Countryside!

Switzerland

The actual experience fell short of what was detailed in the itinerary. - There was a scenic drive of Swiss countryside, but we were not told or explained by the driver guide that we were actually going through this so-called UNESCO Biosphere Entlebuch - There was a visit to the Kambly place, but we were surprised to find out that the group of 3 was enrolled in a 2-hour cooking class. We were NEVER told ahead of time.......that certainly wouldn't fit the profile of the group. And there was NO sampling session at Kambly. - There was NO sampling session at Emmentaler either. - We passes through a lot of farmhouses but there was no stop at any of them. We did stop for pictures at the top of some kind of farmland (with a Switzerland Grand Tour signage).

Quality of Experience

Guides, Drivers and Staff

The driver guide Henry was polite, but he acted more like a driver than a guide (except in the guided walk in Bern).

Transport

Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!

Switzerland

Places we visited are special and memorable........particularly the Beatus Caves and the boat ride on Lake Thun. Interesting though that the guide Mike usually just left us at the entrance or at a certain drop point, and we were just given maps to walk around on our own. Is that the standard practice of being a driver/guide?

Quality of Experience

Guides, Drivers and Staff

Maybe the guide should be more "involved" in pointing out and explaining points of interests instead of leasing us just with maps to explore on our own.

Transport

Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app. We didn't need any assistance during our trip but it was nice to have a 24/7 contact number just in case.

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews

Kreuz Bern Modern City Hotel

Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character

very modern and lovely

Location

close to sights of the city, free buses made everything accessible

Staff

so helpful with ideas and directions.

Cleanliness & Comfort

Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early

Hotel Bären - The Bear Inn

WILDERSWIL

Lovely building, good food.

Authenticity & Character

All wood, flowers everywhere, great breakfast and restaurant.

Location

In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.

Staff

With the exception of our first check in confusion, all the staff was very friendly and helpful

Cleanliness & Comfort

The double room was very comfortable, the triple room was stuffy and warm and hard to cool down

Hotel Beau Sejour

Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character

This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.

Location

free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.

Staff

answered all our questions

Cleanliness & Comfort

Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.

Activity Reviews

🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰

Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience

Loved seeing the clock and learning the history of each part

Guides, Drivers and Staff

Guide came to our hotel. He was very knowledgeable and tried to engage the kids.

Transport

We walked but expected to

Kayak Tour on Lake Brienz

Switzerland

Couldn’t have a better location to kayak

Quality of Experience

Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.

Guides, Drivers and Staff

Our staff worked hard to keep my kids engaged

Transport

Kayaks worked well

Bike Adventure: Exploring Interlaken

Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience

Ride all over the city, saw some places we wouldn’t have covered on foot.

Guides, Drivers and Staff

Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.

Transport

We did solo bikes and one tandem for a child less confident on a bike. This was a great help.

Canyoning Interlaken: Half-Day Adventure

Interlaken

This is physically demanding but a great way to see the area

Quality of Experience

Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.

Guides, Drivers and Staff

Helpful and supportive

Transport

Van takes you to the location. A lot of hiking- but that is to be expected.

Night Watchman Walk in Lucerne

Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience

Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.

Guides, Drivers and Staff

Maria was friendly and accommodating

Transport

This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.

Matilde put a prefect trip together for me and my granddaughter. All her suggestions were spot on and we enjoyed all our hotels and breakfasts at the cities she chose for us. Our trip was independent but with tours and suggestions for how to get around, restaurants and places to see and explore. It was easy to switch things up to accommodate the weather so everyday we had a plan and something to do. Thank you for a wonderful trip!

We worked with KimKim to plan our recent trip to Switzerland and could not be happier with our overall experience! Our specialists, Aline and Bastien were super communicative and always ready to share ideas on experiences that would make our trip truly unique to us. Our time in Switzerland exceeded our expectations and we recognize that was in part due to the clear itinerary that our team provided us to ensure we made it from place to place each day.

We originally were not going to include Interlaken in our trip, but Aline and Bastien highly recommended we add those dates and visit Jungfraujoch, the tallest railway in Europe, and it ended up being one of the top highlights of the trip!

We will certainly use KimKim when planning our next big trip!

Our trip to Switzerland was nothing short of AMAZING! We worked months in advance with a planner who helped us come up with a custom made itinerary full of adventure and to fit our budget. As our travel time approached the original planner had left the company, but Valentine made a smooth transition helping us make small tweaks and answering all our questions. We were so grateful for being set up with the Swiss Travel Pass as it allowed us to travel freely by train, boat, bus, cable cars and even gave us free admission to museums in Zurich as well as Chateau de Chillon in Montreux. Valentine provided us with the special vouchers we needed for certain things that were not included in the pass, such as our visits to Schilthorn, Rochers-de-Naye and for priority seating on the Gornergrat panoramic train to visit the Matterhorn. A highlight of the trip was our E-bike tour of Lauterbrunnen and Valley of 72 Waterfalls. Cuba was our tour guide for the day and he did an excellent job taking us along on the bike paths at a pace that allowed us to enjoy the stunning views of the valley and mountains. Seeing the Trummelbach Falle as part of this tour was an added delight! Each day we built in enough time to really enjoy the places we were visiting and exploring. Hiking was spectacular coming down Rigi Kulm to Weggis and hiking up above Oeschinen Lake. We also decided to hike from Stechelberg to Lauterbrunnen after visiting Schilthorn -Piz Gloria. This hike was very easy on a paved trail. Another fun excursion we experienced was riding the Chocolate Train out of Montreux. The day featured tours of cheese, a castle, and chocolate at Cailler factory. I highly recommend having a cup of hot cocoa at Cailler! It was the best I ever had even after all the chocolate samples! We enjoyed having all our lodging close to train stations on travel days and each place was close restaurants, stores and a Coop was always near by for picking up snacks for hiking. Every place had friendly people working reception, were clean, comfortable and provided breakfast. Switzerland is a beautiful country with lovely people. We are so grateful to have visited and will treasure the memories.

Hotel Reviews

Swiss Night by Fassbind

Zurich

Located on a quiet street and still close to walk to downtown and lake area.

Authenticity & Character

Everything is themed with farm cows. There was a beautiful light design on the ceiling that gives the room added charm.

Location

On a quiet street.

Staff

The lady who welcomed us was extremely nice and helped us understand the bus system in Zurich.

Cleanliness & Comfort

Well kept and comfortable for our needs.

Hotel La Rouvenaz

Montreux

This was a nice hotel located close to the lake and walking trail. As a family of 3 adults we had to checkout two rooms, but this worked out fine for us.

Authenticity & Character

It has old world charm and character.

Location

Very close to reaching everything you need to from here.

Staff

Very polite, kind and helpful.

Cleanliness & Comfort

Very comfortable and meet our needs.

Hotel Ambassador Zermatt

Zermatt

A great place for a family of 3 adults to stay. We had plenty of room. Seeing the Matterhorn from our balcony was an added bonus!

Authenticity & Character

It is a very comfortable place and the swimming pool, sauna and whirlpool felt like a spa day!

Location

It was basically across from the train station. Very easy to access on our arrival and departure.

Staff

They were very kind and offered ideas of places to visit in the village.

Cleanliness & Comfort

Our room was clean and the beds comfortable.

Hotel Weisses Kreuz

Interlaken

As a family of three adults traveling together our lodging was spacious and provided all the room we needed.

Authenticity & Character

It has an old world charm to its setting.

Location

It is located in downtown Interlaken close to both train stations. We got to experience seeing the paragliders from our balcony.

Staff

They were friendly and kind.

Cleanliness & Comfort

Boutique Hotel KARL

Luzern

The staff at reception were friendly, knowledgeable and willing to help us with exploring the area on our first days in Switzerland. Our room was very clean and the breakfast was perfect for starting our days.

Authenticity & Character

It’s located along side the river and has a small boutique feel.

Location

It’s walking distance to everything you need in Lucerne.

Staff

Very friendly and welcoming.

Cleanliness & Comfort

Our room was spotless upon our arrival.

Activity Reviews

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

A great way to tour and experience Interlaken and Lauterbrunnen!

Quality of Experience

The whole tour was amazing!

Food

The picnic lunch was perfect! Healthy too!

Guides, Drivers and Staff

Cuba did a nice job telling us about the area and rode at an easy pace so we could enjoy the views!

Transport

The bikes were all in great working order.

Self-guided day to Mount Rigi, the Queen of Mountains (tickets)

Switzerland

We were blessed to visit in a clear beautiful day. The views hiking from the top of Rigi to Weggis were spectacular!

Quality of Experience

The beauty of Mt Rigi , the spring flowers and glacier blue water.

Guides, Drivers and Staff

Ease of using Swiss travel pass

Transport

It was fun to experience a boat ride taking us to tram from Mt Rigi.

Swiss Travel Pass

Switzerland

Our travel pass helped us travel Switzerland with ease. It’s great because the travel pass is more than just a train pass. It includes access to ride boats, buses, trams and visit museums. It also gives you discounts for other activities.

Quality of Experience

Guides, Drivers and Staff

Transport

My wife and I had a fantastic time in Switzerland and we thank Mathilde for listening to our needs and delivering a great trip! The hotels selected were perfect for us - we asked for 3/4 star to keep within a budget and al of the hotels were of great caliber, provided breakfast, and were in terrific locations, near everything we wanted. Mathilde calmed our nerves by offering to speak with us before the trip and in doing so, we were prepared to use the various modes of transportation - all of which ended up being very easy and convenient. We loved staying in Lucerne and exploring Mt. Rigi, were overwhelmed by the beauty of Grindelwald and I think our highlight was the e-bike tour from Interlaken. We then stayed 1 night in Zurich at a very nice hotel. Great trip and we felt totally supported by Mathilde. Highly recommend!

Hotel Reviews

Hotel Adler Zürich

Zürich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alpenhof

Grindelwald

Authenticity & Character

Location

It's up a huge hill which was fine for us - a bit exhausting - but provided amazing views!

Staff

Cleanliness & Comfort

Ameron Luzern Hotel Flora

Luzern

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Schilthorn - Piz Gloria

Switzerland

Quality of Experience

Grindelwald First

Switzerland

Quality of Experience

Swiss Travel Pass

Switzerland

Quality of Experience

Transport