Kimkim Trip Reviews for Switzerland

My wife and I had round trip plane tickets to Geneva with no particular plans. KimKim put us in touch with Valentine who knows all about Switzerland first hand. She asked us a few questions about our budget and what we liked to do and see. Valentine put together an incredible itinerary covering Geneva, Zermatt, Interlaken, Lugano, Luzern, Bern, and Montreux. All hotels were within walking distance of train stations, and getting around with the handy Swiss Travel Pass was no problem.

Switzerland is such a diverse and beautiful country. The Swiss Alps are breathtaking. Especially memorable was our view of the Matterhorn in Zermatt. Valentine set us up with a private guide, Patricia, in Lugano. Patricia put together a food tour highlighting the local Italian cuisine. The next day, she took us on a hike along the shore of Lake Lugano to Gandria, a charming little village, followed by lunch at one of the grottoes across the lake (Grotto Descanso) where we had an amazing meal with a stunning view.

All of these cities were wonderful in their own unique ways. This trip far exceeded our expectations. Thank you, Valentine!

Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the hotel. At night it was quite loud when cars drove over the metal covers on the ground. They also seem to not have enough towels. Oddly we kept having to ask and they kept running out. Otherwise this hotel was perfect for us.
I cannot say enough about our guide Celio and his knowledge about all things Switzerland. He was funny, engaging and just a fantastic guide. We had no idea what we would be seeing and he showed us some little known spots that were just…. Awe inspiring. We could have sat there all day. We really enjoyed our time with him. The trips to Lucerne and the glacier are not to be missed!! I’m so glad we made the last minute change in plans. Big thanks to Clothilde and her local contacts for making it happen on such short notice! Also a shout out to our airport transportation. They were on time and courteous; the cars were spotless. Overall our vacation was just outstanding!

Hotel Review

Boutique Hotel Wellenberg

Zurich

We really enjoyed their location in the heart of things. It was an easy walk to everything. The room was big and lovely. We appreciated the hot showers. The complimentary breakfast was really good and the staff was so kind and helpful. The only downsides were the street construction in front of the hotel. Primarily the metal plates that cover the ground. It was really loud at night when cars drove over them. Also they seem to not have enough towels. We kept having to ask for them and they kept running out. The staff though was very courteous and helpful.

Authenticity & Character

I loved the history of this hotel

Location

Many good restaurants and shops within a 5 minute walk. Also close to the public transportation

Staff

Cleanliness & Comfort

Spotless- we enjoyed the convenience of the fridge and the hot showers

Activity Reviews

Rhine Falls & Stein am Rhein

Switzerland

So beautiful and powerful

Quality of Experience

Guides, Drivers and Staff

Celio is the best!

Transport

Titlis - Eternal Snow and Glacier!

Switzerland

Although it was cloudy and we couldn’t see at the very top, The ice cave was very cool! We also loved the ride up and down the mountain. On the way down, it cleared up and made it all worth it!

Quality of Experience

Guides, Drivers and Staff

Transport

THE HEART OF THE BERNESE ALPS ! (Interlaken)

Switzerland

I just can’t say enough about how beautiful the countryside is. The knowledge of our guide Celio was everything .

Quality of Experience

Guides, Drivers and Staff

Transport

Lucerne Full-day trip

Zürich

We almost missed out on this beautiful city. We loved everything about our day. Celio recommended a restaurant and the food was outstanding. The transportation's museum was really fun and the lake cruise was not to be missed. It was probably our favorite part of the day!

Quality of Experience

Guides, Drivers and Staff

Transport

Overall, had a very memorable trip with my daughter to Switzerland and Milan. Clothilde was great to deal with, and very responsive to any hiccups along the way. There were a couple of issues that didn’t go as smoothly as planned, but she was responsive when that happened.

Hotel Reviews

Grand Hotel National Luzern

Luzern

The location of this hotel was ideal. It was beautiful and the rooms were amazing.. breakfast each morning was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Beds were a little hard for my taste.

Hotel Spadari Al Duomo

Milan

Overall, the location of this hotel was great. This was not my favorite hotel. The rooms were very very small. The beds were not as comfortable. The bathroom was small. This is considered a small boutique hotel. when I requested to upgrade to a larger room they said they were full. Breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Jungfraujoch – Top of Europe

Switzerland

Amazing sites. And the multiple trains that took to get there were executed effortlessly..

Quality of Experience

Guides, Drivers and Staff

Transport

We enjoyed all parts of our trip to Switzerland! Our travel agents, Tomaz and Zala, did an amazing job helping us to identify different sightseeing options and how to make it all happen.

Hotel Reviews

Hotel Edelweiss Manotel

Geneva

We very much liked this hotel, the lobby was cozy, the location was great, the rooms and breakfast were much to our liking. The hotel staff was very helpful. The only reason I didn't give it a 5 Star is because the bathroom had an unpleasant odor to it. It could have just been our two rooms, I'm not sure.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Artos Interlaken

Interlaken

It was a good location. The hotel didn't have a particularly nice lobby. It didn't have any ambiance of Switzerland. We weren't told before hand that the hotel is also a place for senior citizens. It was fine, but would have been helpful to have a heads up on that. The rooms were nice and comfortable and the breakfast was fine.

Authenticity & Character

It had no character of Switzerland at all.

Location

Staff

Cleanliness & Comfort

Hotel Ambassador - De la Paix

Luzern

Not much of a lobby but the rooms were spacious and very nice. We had an amazing balcony with an awesome view. The location was perfect, right in the middle of where we wanted to be. The breakfast was fine but not as extensive as the other places we stayed.

Authenticity & Character

Loved the balcony!!!

Location

Cleanliness & Comfort

The rooms were big and nice.

Activity Reviews

Chocolate Flavours small-group tour

Geneva

Our tour guide was wonderful! She was so knowledgeable and willing to answer all of the questions of the group. The best part of this tour was of course the delicious chocolate and the shops she took us to but also that with the walking, we got to see a lot of Geneva and she gave us so much history along the way. I definitely recommend this tour!

Quality of Experience

Guides, Drivers and Staff

Visit Patek Philippe Museum

Switzerland

We didn't get to go to this museum as it was closed Sundays and Mondays when we were in Geneva.

Guided tour of Montreux

Montreux

We liked our guide, she was extremely helpful in guiding us to the bus and train station and taking care of our luggage on our tour. Honestly, we didn't think the area was that interesting. The lake was pretty and we did like seeing where Queen recorded but that's all.

Quality of Experience

Guides, Drivers and Staff

Cheese Tuk-tuk tour

Lucerne

This was another great tour we loved! The guide/driver was very sweet and made sure we're comfortable and had lots of delicious cheese fondue and while we ate, he gave us a ride around the city and shared interesting information.

Luzern Chocolate tasting

Lucerne

We liked it but not nearly as much as our first Chocolate tour in Geneva. This one was in the back room of a chocolate store. The woman shared with us about the history of chocolate and their company and we tasted delicious chocolate.

Quality of Experience

Guides, Drivers and Staff

Dinner Swiss Folklore Show in Stadtkeller

Lucerne

This didn't happen. Apparently the show takes places during the warmer montjs

Overall, the trip was outstanding. And Clemens was very helpful and attentive throughout our entire trip. And he was very helpful prior to the trip with all my questions! This was the first time using a travel agent to book everything and Clemens helped us feel spoiled! Below are comments regarding our experiences. In Italy we heard from the travel person that Clemens put us in touch with, via text each day. They were very informative and helpful:

Transportation: All pick-ups and drop offs were so helpful. All drivers were on time, professional, and the vehicles were clean and the right size to carry all our luggage!! The water taxi in Venice was a nice surprise and so fun for us!

Trains: All trains rides were exactly as Clemens said they would be. First class!

Hotels:
• Zurich: Hotel Schweizerhof: We give 5 stars to this hotel. Outstanding rooms and staff. Great breakfast
• Maloja Palace Hotel: not a 4-star hotel as advertised. It is more a 3. Very old and rustic. But clean. A nice budget hotel if that is what you are paying for. Amin the manager was very helpful, nice, professional, and overall, a great person. He made our experience in the area wonderful!
• Hotel Terminus Como: Nice hotel. But the shower in the middle of the room was strange. No privacy for shower or toilet room. 5 star breakfast!
• Milan: hotel was like a conference hotel. Nice rooms but too crowded.
• Venice: Hotel Boutique Santa Croce: Very nice boutique hotel. Small and cute themed rooms.
• Florence: Hotel Gallery Art. Not a 4-star hotel anymore. Needs major renovations. Had a sewer smell throughout the hotel. Front desk and bellman staff were very nice and professional. I would not recommend this hotel again until renovated.

Tours:
• 12/24: Best of Switzerland: Tour guide Anni was very enthusiastic and knowledgeable. Great tour of everything. Give this 5 stars!
• 12/25: This was advertised as a tour of Lucern. But really it was just a bus ride to get there. When we got dropped off tour guide said he would be back in 5-1/2 hours and left. We had a very nice “self guided” day. But decided to take the train back to Zurich and not wait for the bus. Tour not as advertised.
• 12/30: Walking tour of Como. Tatiana was amazing. The tour was very informative, and we saw so much. She was knowledgeable, friendly, and professional. 5 star tour!
• 12/31: Tour was not that great. She did not show us anything interesting and was not that knowledgeable.
• 1/2/24: Tour guide was 5 star!. She was knowledgeable and entertaining. Diana showed us everything in Venice and the gondola ride was great. Just like in the movies!
• 1/4/23: Cooking lesson was our favorite of the entire trip. Highly recommended this 5 star experience. She was fantastic and the food was 5 star!
• 1/5/24: Tour was 5 star. He quickly changed from a church tour to a Jewish history tour at our request. We appreciated that very much.

Our trip was very well organized and the attention to detail helped us every step of the way. We contacted KimKim with a request and a general outline of the places we'd like to see and the length of time we intended to spend traveling. Our specialist worked with us to refine the details, arranged our accommodations, our travel and numerous tours at each stop. She also made suggestions about places of interest and restaurants at the spots where we didn't book a guided tour. We climbed, hiked, kayaked, cycled and sampled local cuisine. Our hike to Kliene Scheidegg and the bike tour of Lauterbrunnen were lovely. It was our first taste of wild garlic and we loved it! We traveled through Switzerland and Northern France ending in Paris. Kimkim made it the trip of a lifetime.

Activity Reviews

Swiss Travel Pass

Switzerland

This was genius! It allows you to travel everywhere using any means of transportation. It seemed a little pricey at first until you realize everything it does for you. Highly recommend!

Panorama Hike from Männlichen to Kleine Scheidegg

Switzerland

The views available on this walk are amazing, the trail is uncrowded and the air is pristine. So much fun!

Quality of Experience

Guides, Drivers and Staff

Tomaz and his colleague Zala did a wonderful job helping us plan our trip to Switzerland. Tomaz took all of our "wants" and condensed it down into a doable itinerary that included everything we wanted. Zala worked on all the logistics and gave us detailed information about the hotels, excursions/adventures, and travel means (trains, buses) included in our trip. We did not have one bit of trouble getting to and from our destinations and we were given all our tickets, vouchers, etc. It was wonderful! This is our second time using KimKim and we will definitely use them again.

Hotel Reviews

Schweizerhof

Zürich

Very centrally located, clean, super friendly staff. We got there and were able to change our clothes (it was hotter than we thought!) and they stored our luggage for us while we did an excursion. The bed was comfortable and breakfast was delicious.

Authenticity & Character

Location

It was in the heart of Zurich. Easy to walk to the train station, restaurants, shops.

Staff

Everyone was very friendly and helpful.

Cleanliness & Comfort

Comfortable bed, clean room.

Romantik Hotel Julen

Zermatt

This quaint hotel was delightful. The decor was so cozy and cute and the location was great. We could walk to every excursion we had booked. The bed was very comfortable, the staff was very friendly and helpful, and the breakfast was great.

Authenticity & Character

The wooden decor, the beautiful flowerboxes, the location. It was all just lovely.

Location

Excellent location in the heart of Zermatt.

Staff

Very helpful. Went over all the room amenities when we got there. Held our luggage for us after we checked out while we did an excursion. The staff of the restaurant was great as well.

Cleanliness & Comfort

Eastwest Hotel

Geneva

A bit off the beaten path, but still in the heart of Geneva. We arrived at night and were leaving the next morning so we didn't have time to explore the city. The bed was comfortable, the room clean, the staff very nice and helpful.

Authenticity & Character

Location

Looked like it was in a great spot to walk to places. However walking there from the train station took us through a sketchy section of street.

Staff

Very friendly and offered suggestions for things for us to do (had we had the time)

Cleanliness & Comfort

Belvedere Swiss Quality Hotel Grindelwald

Grindelwald

This hotel was amazing! The location was excellent--we could walk to and from the train station, to restaurants and shops. The view was breathtaking, the staff of the restaurant and the bar so nice and personable. The amenities were great too--a pool, a sauna and steam room, breakfast included (and so delicious). One night there was live music on the patio. By far this was our favorite hotel in Switzerland.

Authenticity & Character

The history of the hotel was so interesting. Family owned, still to this day and we often saw the owners! There were pieces of the hotel's history (furniture, knick knacks, receipt books, old books) and old photos throughout the lobby and the hotel.

Location

So easy to get to all shops, restaurants, train station.

Staff

Everyone was wonderful, from check in to restaurant staff, to housekeeping, to the bar staff. They all made us feel welcome and were so friendly.

Cleanliness & Comfort

Wonderfully comfortable room/bed, super clean. We loved it.

Activity Reviews

Zürich city guided walking tour

Switzerland

Our guide Urs was a joy. He was very interesting and knowledgeable about Zurich. We walked several miles, covering lots of ground and history and seeing so many interesting sights. He stopped for photos and at the end of the tour he gave us a local restaurant recommendation which was delicious. We loved that it was just us, not a group, as it would've been hard to have a lot of people listening to him unless you had headsets. This was so much more personal. He was a pleasure to talk to and definitely takes pride in his job. Highly recommend.

Quality of Experience

Very interesting and we loved walking around the city.

Guides, Drivers and Staff

Super knowledgeable guide who loved talking about Zurich.

Paragliding

Switzerland

Oh my gosh, this was the best experience ever! We were both so nervous about doing this but it was incredible. My guide Veit was wonderful and put me at ease. He was so friendly and once we got airborne I was relaxed and able to enjoy this amazing experience. It went by so fast and I cannot describe how exhilarating and peaceful it was. Just incredible!

Quality of Experience

Experienced guides, safety first, very friendly, amazing views. It was incredible.

Guides, Drivers and Staff

Veit was the best. He and I just chatted while floating around in the air, no big deal! He made me feel very safe and comfortable.

Thank you Thomas and Rashi for creating such a memorable experience. The Swiss Oberland views and hike locations were spectacular and thank you for putting it together on such short notice. I will definitely be using you to book more trips in the future.

I planned a mother daughter trip to Switzerland, Italy, and Greece with the help of my KimKim specialist, Amandine. This was my 2nd trip through KimKim. I requested safe, mid- luxury hotels, 3 modes of transportation, and safe, confirmed activities/excursions. It was amazing! First, my hotel accommodations were all located in safe places, had A/C, and were absolutely mid- luxury. What a treat to be pleasantly surprised every few days as we traveled through 3 countries. In addition, Amandine arranged for train passes and for particular high volume travel- she even booked seat reservations. What a relief to see my name on a reserved car waiting for us outside the train station to take us to our hotel in Milan, Italy, a highly traveled location with limited taxi availability.
Kimkim was also able to help us with some flight connections across European countries. Finally, let me tell you that booking with Kimkim is worth its weight in gold for booking activities: excursions. We enjoyed a boat ride in Lake Como, Italy and a sailboat sunset cruise in Greece. The boat operators were professionals. No need to be concerned for your safety or if you would receive high quality tour explanations and service. It’s horrible to travel somewhere new and realize that your booked excursion is the less desirable one when you get there. Kimkim has connections with the best and safest excursion companies! I’m already planning my husband’s retirement trip, and, of course, it will be booked through Kimkim.

Hotel Reviews

Makris Beach Hotel Santorini

Kamari

This hotel is very close to the beach. It is attached to a good restaurant. The beds were new. Maria, the manager was very positive and professional. The A/C was sufficient- important in Greece!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ambassador - De la Paix

Luzern

No A/C. Very tiny room. Location is impressive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

No A/C

Doria Grand Hotel

Milan

This hotel is charming. It’s an older , updated hotel within walking distance of the main thoroughfare to downtown Milan. It’s in a safe, quaint community. The rooms are clean. The restaurant has a limited menu.

Authenticity & Character

The restaurant has a very limited menu.

Location

Staff

Cleanliness & Comfort

Clarion Hotel Arlanda Airport Terminal

Stockholm

If you are tired from traveling and need a clean room to stay in prior to your next trip, this is the place. Beautiful remodeled bathrooms. It does, however, have antiquated carpet in the hotel lobby and hallways. The brunch was spectacular: a variety of options.

Authenticity & Character

Outdated carpet

Location

Staff

Cleanliness & Comfort

Activity Reviews

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Absolute highlight of the trip. We went to Jungfrau the same day as their famous marathon. People from around the world come to compete in this. We absolutely loved the cable car up to the summit. It was newly built in 2022.

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Pilatus, Golden Round Trip (Tickets)

Lucerne

Incredible. Well worth it!

Quality of Experience

Transport

Valentine planned an extraordinary 8-day trip through Switzerland, including stops in Lucerne, Grindelwald, Zermatt, and Montreux. She was exceptionally helpful, knowledgeable, and responsive to our questions at every stage -- both before and during the trip. All of the hotels, meals, and other accommodations met or exceeded our expectations. The itinerary was detailed and easy-to-follow. We would absolutely work with Valentine again, and recommend others work with her as well. This was our first time using KimKim and it was well-worth the investment.

Hotel Reviews

Parkhotel Schoenegg

Grindelwald

Hotel Matterhorn Lodge Zermatt

ZERMATT

Hotel Krone Luzern

Lucerne

Hotel Astra

Vevey

Activity Reviews

Swiss Travel Pass

Switzerland

Mount Pilatus, Golden Round Trip (Tickets)

Lucerne

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Gornergrat panoramic train (return day-ticket)

Switzerland

Food lovers experience: Gruyères day tour

Germany

Valentine did an excellent job planning our extension stay in Switzerland. We got off a Viking Cruise and Kim Kim took it from there. They listened carefully to our desires and met our expectations.

Switzerland is a wonderful place . Interlaken in particular was the most memorable place I visited .

Activity Reviews

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon tour to Rhine Falls and Stein am Rhein (group tour/5,5 hours)

Zürich

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Pilatus, Golden Round Trip (Tickets)

Lucerne

Quality of Experience

Guides, Drivers and Staff

Transport

Palace of Versailles Half-Day Trip including transportation from Paris, Skip-the-Line Access and Audio-Guide

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Louvre Museum in Paris: entrance tickets & audioguides

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Overall had a wonderful time. Valentine was very helpful and would respond immediately to our questions.
Switzerland was great except the room in Montreal was uncomfortably small.

Hotel Reviews

Hotel La Rouvenaz

Montreux

Room and shower area way too small. No place to even open your bag especially if big.

Authenticity & Character

Not sure if this can be improved but the size of the rooms too small and AC would help.

Location

Nice lively area and close to public transport

Staff

Always pleasant and helpful with information.

Cleanliness & Comfort

Clean but not comfortable. Too small and hot.

ibis Styles Zurich City Center

Zürich

Hotel Beausite

Interlaken

Hotel Phoenix Zermatt

Zermatt

Hotel Design Sorbonne

Paris

Activity Reviews

Swiss Travel Pass

Switzerland

Afternoon tour to Rhine Falls and Stein am Rhein (group tour/5,5 hours)

Zürich

Mount Pilatus, Golden Round Trip (Tickets)

Lucerne

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Summer Kayak Tour Lake Brienz (Small Group Tour/Approx. 3 hours)

Switzerland

Quality of Experience

The kayaking guide is as very good.

Guides, Drivers and Staff

Palace of Versailles Half-Day Trip including transportation from Paris, Skip-the-Line Access and Audio-Guide

Paris

Louvre Museum in Paris: entrance tickets & audioguides

Paris

Valentine and her team are the absolute best.

This was the first time my parents were taking an international trip by themselves so I was worried. However, Valentine’s detailed plans, prompt responses and constant support eased my worry. My parents had the best time and loved the entire trip.

Thanks for being amazing!

Trip was tremendous. Everything worked out perfectly. All the guides selected were great. The only changes I would make next visit to Switzerland would have been to limit the stay to Lauterbrunnen Valley and Zermatt. I'm glad we visited the cities as well but we much more enjoyed the countryside and mountains. Also, i would suggest Gornergrat over Glacier Paradise in Zermatt with regards to excursions.

Hotel Reviews

Cascada Boutique Hotel

Lucerne

Breakfast was very good. Great location. Rooms are a little on the small side. Room was a little warmer than we like but that seems to be common with all the hotels in Switzerland we stayed at.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Interlaken

3800

Great location and beautiful hotel. Food at restaurant was very good. Staff was very helpful and friendly. Room was a little stuffy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room was a little stuffy

Hotel Bären Am Bundesplatz

Bern

Tremendous location and great staff. Room was nice size but a little drab. Room was a little stuffy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room a little stuffy.

Angleterre & Résidence

Lausanne

Great location and huge room. Most comfortable room we had while in Switzerland.

Authenticity & Character

Location

Very close to main activities and tram to train station.

Staff

Cleanliness & Comfort

Romantik Hotel Julen

Zermatt

Great location in Zermatt with beautiful views of the Matterhorn.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Steffani

St. Moritz

Good location and great history. Food was very good. No A/C so had to open windows but was comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Schweizerhof

Zürich

Great location close to train station. Rooms were a little stuffy but manageable.

Authenticity & Character

Location

98 ft from train station entrance

Staff

Very friendly

Cleanliness & Comfort

Little stuffy

Activity Reviews

Zürich city guided walking tour

Switzerland

Great tour even with the rain. Unfortunately, it rained some during our tour but was not enough to prevent us from experiencing Zurich. Really enjoyed the insight we received about the city.

Quality of Experience

Guides, Drivers and Staff

Guided tour of Lucerne

Lucerne

Great tour. Made sure we go the full experience even though it went a little over the 2 hrs. Very patient with us since we had just arrived after an all night flight and was very tired.

Quality of Experience

Guides, Drivers and Staff

Guided walking tour of Bern city

Switzerland

Great tour of the city. Learned so much including a lot of what most tourists don't get to see. Was very helpful and friendly and answered all our questions.

Quality of Experience

Guides, Drivers and Staff

The trip was incredibly well organized. All our city guides were wonderful. The planning, the hotels, the activities, everything was just incredibly well planned and smooth.

Hotel Reviews

Hotel Spadari Al Duomo

Milan

Our stay at Hotel Spadari Al Duomo in Milan was lovely. The staff was friendly, the food was great, and the hotel itself was beautiful. We really enjoyed walking around Milan.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cascada Boutique Hotel

Lucerne

The Cascada Boutique Hotel in Luzern was charming, and the staff was lovely. Breakfast was delightful. However, we were a bit disappointed with the size of the rooms, which were smaller than what was shown in the pictures.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Flori

Como

Our stay at Hotel Villa Flori on Lake Como was spectacular. Despite the challenges with the ferry services, the hotel really stood out as a high point of our stay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Schweizerhof

Zürich

Our stay at the Schweizerhof in Zürich was fantastic. The hotel was nothing short of spectacular, and it rounded off our trip perfectly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided tour of Lucerne

Lucerne

Our guided tour of Lucerne was exceptional. Our guide was informative and really added to the experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Boat Cruise on Lake Como

Lake Como

The private boat tour on Lake Como was an absolute delight. The driver was friendly, and the three-hour tour was just the right amount of time to appreciate the beautiful lake. However, we did experience some challenges with the ferry services being sold out, which made visiting Bellagio a bit of a hassle. The town was more crowded than we expected.

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Rigi Panorama Trail & Cliff Walk

Lucerne

The Mount Rigi Panorama Trail & Cliff Walk was quite the adventure. However, my wife and I both experienced some altitude sickness due to the high elevation. Regardless, the views were breathtaking and worth the climb.

Quality of Experience

Guides, Drivers and Staff

Transport

Zürich city guided walking tour

Switzerland

The Zürich city guided walking tour was a highlight of our trip. Our guide was fantastic, really knowledgeable, and made the experience enjoyable. Zürich is a truly amazing city, and this tour gave us a great taste of what it has to offer.

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first time using KimKim, but it won’t be our last. Thomas was excellent and was in top of everything throughout our trip. And the app he sent us was excellent. It even worked offline for all of our hikes through the mountains.
Highly recommend KimKim and Thomas.

We thoroughly enjoyed our trip to Mount Rigi. Our guide Ralph did a great job showing us the beauty of the area.

Hotel Reviews

Hotel Anker Luzern

Luzern

Hotel Anker was a perfect base for visiting the area around beautiful Lucerne. Beautiful accommodations, friendly staff, great breakfast and warm design.

Authenticity & Character

Staff and design features.

Location

Staff

Professional and most accomodating

Cleanliness & Comfort

Hotel Alpenruh

Mürren

Authenticity & Character

View of the alps, very good restaurant and friendly staff.

Location

Near to restaurants and to the tram.

Staff

Cleanliness & Comfort

Hotel Felix

Zürich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Afternoon tour to Rhine Falls and Stein am Rhein (group tour/5,5 hours)

Zürich

Quality of Experience

Long drive to get there

Guides, Drivers and Staff

Could not hear guid on the walk.

Transport

Mount Rigi, the Queen of Mountains (Group tour/7 hours)

Switzerland

Beautiful views and made som wonderful friends on the tour

Quality of Experience

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Jungfraujoch is a spectacular experience and actually exceeded our expectations. That said the cost is far too much.

Quality of Experience

Guides, Drivers and Staff

Transport

Tomaz thanks for doing our itineraries we had a great memories to treasure in Switzerland. The people are very helpful if we have questions and they are very friendly too. The Swiss pass is very helpful too were able to see the olympic museum , Jesuit church, the oldest library and many more. We love nature so Switzerland was perfect. We had some minor problem about the vouchers in Vinorama & the Matterhorn but you respond right away when i called we do appreciate that. Again from the bottom of our hearts a big thanks

Meldy

Hotel Reviews

Waldstätterhof Swiss Quality Hotel

Luzern

Authenticity & Character

close to train station

Location

Staff

Cleanliness & Comfort

Hotel Artos Interlaken

Interlaken

Authenticity & Character

10 min walk from train station, garden i like & the view

Location

Staff

Cleanliness & Comfort

Alpenblick Superior

Zermatt

Authenticity & Character

close to the gorge

Location

quite far from the train station , need a taxi

Staff

Cleanliness & Comfort

Hôtel des Patients Lausanne

Lausanne

Authenticity & Character

the room is huge

Location

Staff

Cleanliness & Comfort

Ruby Mimi Zurich

Zurich

Authenticity & Character

close to every thing

Location

near to the train station

Staff

Cleanliness & Comfort

Activity Reviews

Cheese Tuk-tuk tour

Lucerne

Pascal showed us around Lucern with wine & cheese fondue, potatoes are abundant unlike the one in Grindelwald Bebbis restaurant 1 small potatoes not even cook, 1 broccoli & the cheese not enough, , potatoes is not even that expensive not to recommend that restaurant it sucks

Quality of Experience

Guides, Drivers and Staff

Transport

Zürich city guided walking tour

Switzerland

The weather was hot , over all its ok, we can do it without a guide

Quality of Experience

Guides, Drivers and Staff

Transport

transportation is through swiss pass so i

Vinorama in Lavaux

Switzerland

Beautiful scenery, we got lost , instead of going down we went up to the houses

Quality of Experience

Explore Montreux on your own

Switzerland

Lavaux vineyards , & Chateau de Chillon something to remember

Quality of Experience

My mother, sister and I reached out to Kimkim late summer 2022 for help with planning a trip to the Alsace region of France. I knew I wanted to fly into Zurich and that we had 2 weeks. Valentine reached out to us and put together some iternaries. We choose to spend 4 nights in Colmar France, 4 nights in Interlaken Switzerland and 4 nights in Lucerne Switzerland. There were different tours planned throughout but mostly in France. Then Valentine quit the company and Nathalie joined as our guide. My main criticism was before we left we were sent a lot of information that was a bit unorganized. There were 6 different individual guides and then our vouchers. It would've been much easier on us had it all been streamlined into the Roadbook as we could've referenced day by day as we have had with other tours through kimkim. Keeping the vouchers separate was helpful. Previous tours had included public parking garages that were centrally located, knowing we were driving. Things to stop and see as well as scenic drives would've been a welcome addition. More information and ideas on Lucerne would have been nice.

Tours:
Walking tour of Colmar was fine. It wasn't the best way for us to start our trip because we wanted to explore all the shops and things that caught our fancy. She was trying to inform us of the history of the town and moving us onto museums and we weren't wanting that at that time.

We loved our tours with Alsace Safari, especially the Munster Valley tour. Anna and Eric were very friendly and informative guides. Highly recommend!

Our guided bike ride with Louie was great, even while raining. Highly recommend!
There was unnecessary repetition with these tours. They could have been coordinated better. We visited Eguisheim twice when we could have spent our time visiting another village.
Our walking tour of Strasbourg was on a cold and wet day so 3 hours was already going to be too long to stand outside listening to someone talk but to make it over 4 hours was too much. Our guide was very passionate and informed but long-winded.
Kayaking with Ben in Interlaken was very enjoyable. He was very patient and a wealth of knowledge. Couldn't have been better. Highly recommend!
Our day at the Burgenstock Spa and Resort was unbeatable! What a treat! From the boat ride across the lake to the funicular ride to the top, let alone the spa! It would have been easier if we were told where to meet the boat and the times it left to plan our stay. Highly recommend!

Stays:
Hotel Adler Zurich were able to let us in our room early, which was great as we got into Zurich in the early morning. Breakfast the next day was very good.
The Serenity Colmar apartments were beautiful! Great location and the apartment couldn't have been nicer! The owners were great and very helpful. With driving, it would have been helpful to have a clearer meeting point but otherwise outstanding. Highly recommend!
Aparthotel Goldey in Interlaken- can't beat the location and the views!! The apartment was a bit tired but very clean. Owners were available to ask questions and help with issues. (Mom’s bathroom experienced ceiling water leaks when the tenants above showered without closing their shower door.  Owners dried things up once notified and gave us a bottle of wine for the 2 days of inconvenience.)
Appartements Hofquartier were clean and well-located. The owners were very helpful with issues that arose.

We had a great trip, all feedback is just to clear up some organizational issues and questions we had along the way.

Hotel Reviews

Hotel Adler Zürich

Zürich

Great location, friendly and helpful staff. Great breakfast

Authenticity & Character

Location

In the center of old town

Staff

Very helpful! Notified us when our room was ready

Cleanliness & Comfort

Serenity Colmar apartments

Colmar

We loved this apartment! Very clean and modern. Excellent location!

Authenticity & Character

Location

In the town, walking distance to everything

Staff

Cleanliness & Comfort

Very clean and comfortable

Aparthotel Goldey

Unterseen/Interlaken

can't beat the location and the views!! The apartment was a bit tired but very clean. Owners were available to ask questions and help with issues. (Mom’s bathroom experienced ceiling water leaks when the tenants above showered without closing their shower door.  Owners dried things up once notified and gave us a bottle of wine for the 2 days of inconvenience.)

Authenticity & Character

Location

Perfect location! The VIEWS are amazing. Just outside the craziness of Interlaken but close enough to walk to everything

Staff

Cleanliness & Comfort

Very clean

Activity Reviews

Munster Valley Full-day-Tour

Colmar

Anna and Eric were very friendly and informative guides. Highly recommend! The lunch was fabulous and visiting the goat farm was a treat

Quality of Experience

Worth it

Guides, Drivers and Staff

Anna and Eric are great

Transport

Van was clean and comfortable

Guided gourmet bike tour in Alsace

Colmar

Louie was great! Very informative and good natured. Even in the rain it was a good time

Quality of Experience

Guides, Drivers and Staff

Transport

Bikes were great

Rejuvenation day at Bürgenstock Alpine Spa

Lucerne

Expensive but worth it

Quality of Experience

Guides, Drivers and Staff

Transport

Boat was beautiful

Summer kayak tour on Lake Brienz

Interlaken

Ben was a very patient and knowledgeable guide. Great experience

Quality of Experience

Guides, Drivers and Staff

Transport