Kimkim Trip Reviews for Switzerland

We had a wonderful vacation! Caroline was very patient and helpful while planning. She was available all through the trip for questions and followed through immediately with a response. In one instance, Caroline went out of her way to help even though she had personal commitments. Her help was truly appreciated.
Some of the highlights was a hike in the Chamonix area, the bike ride in Lauterbrunnen and Junfraujoch. The views and experiences we had will stay with us for a long time.
The only feedback we have is, while traveling in Switzerland is very easy on the country’s public transportation, in some cities, it was quite a few changes of modes of transport. The notes/daily itinerary was a little confusing.
Aside from that, we had a memorable holiday in a beautiful country.

Hotel Reviews

Seehotel Hermitage

Lucerne

Great views. It’s right on the lake with easy access to the water and lounge chairs for hotel guests only.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sunstar Hotel & SPA Grindelwald

Grindelwald

Great views. Note, if you’re traveling in the summer, there is no AC. But they have table fans in the room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Bern The Bristol

Bern

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Plaza Montreux

Montreux,

It’s right on the lake and we had a great view. Walking distance from restaurants and boat docks.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Folie Douce Hôtel Chamonix - Mont-Blanc

Chamonix-Mont-Blanc

Great views. Note, if you’re traveling in the summer, there is no AC.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private guided visit of Chillon Castle

Montreux

Quality of Experience

Guides, Drivers and Staff

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Schilthorn - Piz Gloria

Switzerland

Private E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

Swiss Travel Pass - 2nd class

Switzerland

We appreciated that KimKim booked our train tickets, half-fare Swiss Passes, and hotels, and suggested excellent places to visit: Lucerne, Mt. Pilatus, Interlaken, Jungfrau, Geneva, Zermatt, Zurich, the Matterhorn, a farm and cheese tour in Lucerne (exceptional), a tour to a gorge and waterfall from Interlaken, and a tour to Rhine Falls & Stein am Rhein from Zurich.
We did have a couple of problems, though. Unfortunately, we missed our train after we landed at the airport from New York to Zurich because our flight had been delayed. We should have had a flexible train ticket, so that we could have taken any train, but instead had a ticket that was for a specific one. We ended up having to buy train tickets ourselves, even though we had already paid for the ones that had been booked for us.
In addition, the tour that we were booked on to visit Gruyere ended up being very unpleasant because the description of the tour that was presented to us and the actual tour were very different. I don't think much care was taken for our comfort or expectations in that instance. For those reasons, I can only give a so-so rating for the planning of our trip.

Hotel Reviews

Hotel Adler Zürich

Zürich

Beautiful hotel in a great neighborhood. Transportation was very nearby, so it was easy to go anywhere we wanted.

Authenticity & Character

Beautifully designed hotel with lovely murals on the walls

Location

Niederdorf neighborhood, full of interesting shops and restaurants.

Staff

Staff was very helpful and friendly

Cleanliness & Comfort

Bellerive Zermatt

Zermatt

This was a beautiful hotel in a convenient area. Zermatt is small, so it was easy to get anywhere. We enjoyed sitting on the terrace outside the room.

Authenticity & Character

Beautifully designed.

Location

Very easy to walk everywhere

Staff

Great, helpful staff. One of the staff members steered us to a beautiful scenic walk from the Furi cable car stop.

Cleanliness & Comfort

Jade

Geneva

The room was small, there was no air-conditioning, the bathroom was small and I needed a step-stool to get into the bathtub/shower. The breakfast was only OK, but there was a nice garden that you could sit in to eat it.

Authenticity & Character

Location

It was in an interesting neighborhood, with lots of ethnic food, which we did take advantage of. It was a long walk to the "old town" neighborhood.

Staff

Extremely helpful and friendly staff.

Cleanliness & Comfort

Metropole Hotel Interlaken

Interlaken

The hotel was nice, but there was no air-conditioning, which made it uncomfortable in the 90 degree temperature.

Authenticity & Character

It was a high rise, right across from a big meadow where para-gliders land. We had a terrace where we could sit and enjoy watching them coming from high up and land softly in the meadow. We also had a beautiful view of Jungfrau from the terrace.

Location

It was on the main street so it was easy to walk to wherever you wanted to go. There was also a free bus system that you could use if you didn't want to walk

Staff

Very helpful - explained how to get places and how to use the bus system.

Cleanliness & Comfort

Ameron Luzern Hotel Flora

Luzern

Beautiful hotel, exceptional staff, comfortable air-conditioned room, really good breakfast, very well-located - walkable to everything.

Authenticity & Character

Very beautiful hotel

Location

It is very close to the bridge that takes you to the "old town" area. Lots of good restaurants nearby. Close to the train station, bus station and port area.

Staff

They we’re friendly and extremely helpful

Cleanliness & Comfort

Activity Reviews

Welcome to Geneva!

Geneva

Geneva is a beautiful city and well worth visiting.

Quality of Experience

Transport

the tram system is easy to use

Chocolate and cheese tour in Gruyere!

Geneva

We enjoyed the tours of the chocolate and cheese factories, but the village of Gruyere is very touristy. There's castle worth visiting, but the rest of the village is restaurants and tourist shops.

Quality of Experience

There should be separate trips for people who just want to go to the chocolate and cheese factories and not go on the train ride.

Guides, Drivers and Staff

We were on the bus from 3 :00- 6:25 before we returned to Geneva. We had no restroom available to us during that time

Transport

There should be a different tour for people who are not taking the train ride.

Rhine Falls & Stein am Rhein medieval village (Shared Group Tour)

Switzerland

The falls are touristy, but very worth visiting. We enjoyed the walk to and from the falls. Then we went to a very charming old village called Stein am Rhein. Definitely, unique.

Quality of Experience

Guides, Drivers and Staff

Our guide was very informative and you could tell that he enjoyed telling us about the town we visited.

Transport

comfortable bus

Lake, gorge & waterfall tour around Interlaken!

Switzerland

We went to the quaint village of Brienz, went to a gorge with a waterfall and near a historic hotel which we visited, then to Lake Thun where we went on a walk along the lake.

Quality of Experience

Guides, Drivers and Staff

Transport

Lucerne small group Farms Tour & Cheese Tasting

Lucerne

Our guide was fantastic. She took us up a funicular to an area of outside of Lucerne with dairy farms and beautiful scenery. We went on a walk through the area and stopped in some farms where we interacted with cows and ate some fresh cheese. Highly recommended.

Quality of Experience

Our guide was full of information and was fun to talk to. She led us on a walk through a beautiful area that we wouldn't have found on our own

Guides, Drivers and Staff

Highly recommend this tour. Our guide was terrific.

Transport

We went on a bus, up a funicular and came down on a very unique elevator from the top of a mountain.

Effortless Switzerland

Overall the trip was exceedingly well planned and the hotel accommodations and in-country travel were excellent. The van drivers were all very helpful, punctual and patient, even when we were delayed getting into the country upon arrival. We loved our hotels and they were ideally located with great services. The tours that were booked provided the right level of engagement and relaxation. I would also like to call out Grizzy the guide who accompanied us on our hiking trip to Lauterbrunnen. She was an exceptional guide in that we had two very different goals. Part of our group wanted a very easy stroll why my sons wanted to do more strenuous hiking. She was able to satisfy both our needs with ease. She was very knowledgeable but not overbearing and provided information far beyond what we needed for the day. She's a treasure!

The other pleasant surprise was the "Fondue in a Backpack". I had moderate expectations for this and thought the whole idea to be a bit trite. However, it turned out to be one of the memorable events as we had very good fondue along the shores of Lake Thunersee on a beautiful summer day in Interlaken.

This was the first time my family traveled with a child (one-year old) but the quality of the accommodations and the thoroughness in transportation planning made it very stress free. I would recommend Kimkim to my friends because of the in-country support you have while traveling and the local insight our travel agents provided while we planned the trip.

Thank you, Brent

Activity Review

Hike in Lauterbrunnen!

Switzerland

Grizzy the guide was amazingly helpful. Of all the guides I have had in managing small and large groups, She is one of the best!

Quality of Experience

Guides, Drivers and Staff

Transport

Our time in Switzerland was fantastic! We loved that everything was planned out for us so we could enjoy ever minute while we were there. The app was easy to use and we loved the detailed notes for each day. Especially directions to the hotels from the train stations, and other transportation notes. The accommodations were great (didn't love Hotel Derby in Montreux, but Eden Palace and Waldstatterhof were fantastic). The activities that were planned were great. We LOVED our private e-bike tour with Hannas in Lauterbrunnen! Definitely the highlight of our week. And of course, Mt. Pilatus was absolutely stunning!

Working with Valentine was great! She responded in a timely manner whenever we had questions and was a pleasure to work with. I will definitely be recommending kimkim to others. Thanks for planning a memorable trip in Switzerland!

Hotel Reviews

Waldstätterhof Swiss Quality Hotel

Luzern

This hotel is beautiful, but the only downside it that it doesn't have air conditioning. That may be fine normally, but we happen to be there during a heat wave. I was very thankful that the staff found a second fan for the room that did help a little. Great breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Derby Interlaken - Action & Relax Hub

INTERLAKEN

Very small room and not a very impressive breakfast selection.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Palace au Lac

Montreux

Beautiful hotel and stunning location with the view of the lake. Great breakfast included in the stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Waterfalls Adventure tour: Guided E-bike tour

Switzerland

This was our favorite tour of our trip! The Lauterbrunnen valley was stunning! Our private guide, Hannas, was amazing and fun. He stopped every so often to tell us about the waterfalls, or capture photos in just the right spot. Lunch was great and the location was perfect. We would highly recommend this tour.

Quality of Experience

Guides, Drivers and Staff

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

We enjoyed trying new wine varietals at this winery. However, the photos and description of this tour are a bit misleading. The photos show a patio with the view of the lake, however, the tasting room is built into the hillside and indoors. There were no views of the terraced vineyards or lake. I actually thought that we were at the wrong place because it wasn't anything like it was described on the app. There was no tour of cellars or explanation of the wine making process.

Quality of Experience

Swiss Travel Pass

Switzerland

We loved the convenience of having a travel pass for the week. Easy to just get on a train whenever we needed and not have to worry about buying individual tickets.

Quality of Experience

Transport

My husband and I just returned from Switzerland after spending 8 days there with a trip planned by KimKim. KimKim made the experience stress free as I didn't have to plan anything. We provided our interests and KimKim did the rest. With our busy schedules, it was nice to have KimKim do the heavy lifting.

We were impressed by their accommodation selections and recommendations for where we should travel in Switzerland. For example, we hadn't considered Montreaux, but were so happy we got to spend time there. The contrast of the Swiss German side to the Swiss French side of Switzerland was a fun way to see Switzerland. KimKim made the experience so easy with our vouchers for everything and the service providers were clearly vetted. We can not recommend KimKim enough for those that are looking for ease when planning a trip as you'll have the perfect balance of individual exploration time and planned activities.

Hotel Reviews

Mona Montreux Hotel

Montreux

The view from our room of Lake Geneva was absolutely breathtaking. The hotel was centrally located to the train station and bus station, for ease. We found Montreaux very walkable with a number of fun restaurants. The hotel buffet could have been a bit stronger (quality wise), but I think we had high standards after our stay in Geneva and Zermatt. We opted for a local coffee shop and keep our buffet selection pretty basic each morning as a result. We enjoyed the hotel's location to the Fairmont for delicious evening meals (with a view!).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

An added bonus was the AC. We were in Switzerland during the European heat wave and thankful to cool off at night.

Matthiol Boutique Hotel

Zermatt

We liked the size of this hotel and the location of this hotel. We liked being far away from town as it was peaceful at night with the windows option and the centralized location to trails for hiking. The morning view of the Matterhorn was amazing. Additionally, the spa room with the sauna was heavenly.

Authenticity & Character

Location

While we felt this hotel was amazing, travelers might find it far away from town. The electric shuttle is only offered to/from the train station when you arrive and leave. You otherwise need to walk everywhere in Zermatt which is roughly 20 minutes to/from town. That wasn't an issue for us and the view was 10/10, but I wanted to mention it. There is a bus you can take, but we opted to walk.

Staff

The staff were very helpful in the morning with my food allergy and ensured I had plenty of gluten free options which I appreciated.

Cleanliness & Comfort

Activity Reviews

The Chocolate Train

Montreux

The quality of coffee could have been a bit better on the train ride in the morning, but aside from that, we were impressed by the train ride. We were initially worried it may be a bit toursity, but we embraced it. The cheese and chocolate factory tour were very informative. Seeing the countryside from the train was also fun. It was a great way to remain cool during the European heatwave and we learned a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike in Montreux / Lavaux !

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Riffelsee and Riffelberg tour!

Zermatt

Mike was great! We appreciated his expertise on the trails to ensure we had a great hike. This includes where to stop for lunch before our return hike to Zermatt.

Quality of Experience

Guides, Drivers and Staff

Transport

Incredible. Every single part. We can’t thank Mathilde enough for planning the most perfect trip to Switzerland ever. She thought of every little detail and was there to guide us along the way. The hotels were AMAZING and we appreciate all of the efforts to make sure our rooms had stunning views. It was a seamless process. To touch on the cost- it may be more expensive than planning it yourself but we were happy to pay for the service and expertise that we received from Mathilde. She is incredible! We hope to plan our next big trip with her in the future.

Hotel Reviews

Grand Hotel Suisse Majestic, Autograph Collection

Montreux

What a stunning location and view. It was so easy to get to and from the train station. The view and room we had were positively stunning.

Authenticity & Character

It was luxurious!

Location

Amazing location!!!! So peaceful and serene and the hotel itself is gorgeous!

Staff

The desk gentleman (curly hair) was so kind and welcoming. Everyone truly was kind and helpful!

Cleanliness & Comfort

Spectacularly clean and comfortable!

Alpenhotel Fleurs de Zermatt

Zermatt

Hotel was slightly removed from the Main Street which was so nice to be out of the hustle and bustle. It was super clean and the view of the Matterhorn was amazing from our balcony. We also received a room upgrade which was lovely.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Spinne Grindelwald

Grindelwald

This hotel had the most stunning views of Eiger North Face in all of its glory!

Authenticity & Character

Location

Loved the location - relatively easy to find! Its view is the star of the show.

Staff

Staff was helpful in all regards.

Cleanliness & Comfort

Hotel was clean and had everything we needed.

Romantik Hotel Wilden Mann

Lucerne

A stunning location. Immaculately maintained. Friendly and completely lovely!

Authenticity & Character

It reflects of the ambiance of the city and all of its charm

Location

It was in quaint area of the city

Staff

Friendly and helpful!

Cleanliness & Comfort

Immaculately maintained.

Activity Reviews

Chillon Castle (Entrance tickets)

Switzerland

Very interesting and nice it was included with our Swiss Travel Pass

Quality of Experience

Transport

Swiss Travel Pass

Switzerland

Easy and so convenient at every location. Mathilde made sure we had easy access to the train locations. Once we figured it out it was definitely the way to travel around. Only one big problem was storage for luggage. There was never enough space and often we had to take ours to our seats or stand with it. But that’s not something you can control.

Quality of Experience

Transport

Cheese, Chocolate & Wine tour with Gruyères town, Maison Cailler factory & Lavaux vineyards

Montreux

This experience was incredible. Our guide - Emmanuel - provided as every authentic experience we could ask for. The authentic cheese making he added was the highlight of this trip. Plus he made so many additional lovely stops to show us different views and explained so much of the countryside! It was magical!

Quality of Experience

Emmanuel was the best and made the experience much more lovely and fun!! Love him!

Guides, Drivers and Staff

Transport

Transport was so comfortable, air conditioned, had water and supplies for us to keep us comfortable!

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

This was a good excursion. At the top we found the views not as beautiful as some of the other stops. However- we took a hike down to the mirror lake which the hike was rocky. We hopped onto the train however and got off one stop down and had the most incredible hike through the forest to Zermatt! THAT WAS AN EXPERIENCE OF A LIFETIME!

Quality of Experience

Transport

Not enough seating for everyone. We were lucky to have had seats

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Our guide was incredible, gave us tons of information at each stop and took us to amazing sites while keeping everyone safe throughout

Quality of Experience

Food

We liked the authentic food

Guides, Drivers and Staff

Transport

Summer Kayak Tour Lake Brienz

Switzerland

It was gorgeous the water was stunning and so cold and refreshing and the equipment was top notch!

Quality of Experience

Our guide was super friendly and nice

Guides, Drivers and Staff

Transport

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

It was spectacular! Hiking and views were stunning! We loved all of it!

Quality of Experience

The views!!

Transport

Clothilde was great to work with. Loved the hotels she picked - good locations and very nice. Emanuel did our Montreaux day long private tour. It was great. He added a small, mountain cheese making tour that was the the best. Drivers at airport, from Grimmelwald to Glacier Express was great. I think his name was Kara. Loved our ebike tour with George. The trains and transportation up the mountains was very easy to follow. We also had to cancel and reschedule this trip twice due to a health problem by one of our trip members. We appreciate KimKim working with us to reschedule the trip.

The hotels listed in this review are not the hotels we stayed at!!!!! These hotels were from an initial itinerary. We stayed at Ameron in Lucerne, Eiger in Grimmelwald, Hotel Zermama in Zermatt and Grand Suisse in Montreaux.

Emilie was the best! She listened to what we were and were not interested in doing during our 13 day Switzerland adventure! She picked wonderful hotels in each city/town we visited, each conveniently located near a train station. She set up all of our daily activities and gave us great recommendations for things to see/do on our free days. Emilie also recommended that we download the SBB Mobile App to easily navigate the train schedules. Having that plus the KimKim App made the whole trip run smoothly! We thoroughly enjoyed our trip to Switzerland and will recommend Emilie and KimKim to all of our friends and family!

Caroline took an outline of a trip we wanted to take to Switzerland and completely filled it in for us from beginning to end.

The itinerary details were impeccable, the optional activities were extremely helpful.

All of our vouchers were provided so ticketing for trains and gondolas was taken care of.

Hotel check-in went seamlessly.

In addition, Caroline was an absolute delight to work with. She truly seemed to care that my son and I had the trip of a lifetime.

I would recommend kimkim And Caroline to anyone with my highest confidence.

Hotel Reviews

Hotel Chalet Swiss Traditional style

Interlaken

Hotel Chalet Swiss in Interlaken was charming with its old and creaky ambiance. The service was wonderful, and the location was easy to get to. Although Interlaken can be a bit touristy, I enjoyed exploring the quieter old town area nearby. The hotel provided a cozy, authentic experience with helpful staff.

Hotel Nolda

St. Moritz

Hotel Nolda in St. Moritz was great, although the room was a bit small. The view from our window of the Alps was beautiful, with a river and cows in sight. It made the whole stay very picturesque. The hotel restaurant served a nice dinner, which added to the experience. Overall, it was a cozy stay with wonderful views.

Seeburg Hotel

Lucerne

The Seeburg Hotel in Lucerne was very nice. It was located a little outside of the tourist area, which I appreciated because I'm not really into the rush of touristy places. Although it required a short ten-minute bus ride to get to the old city part of Lucerne, it was worth it for the peaceful environment. The hotel itself was very pleasant, with great breakfast options. Overall, staying here made our time in Lucerne more enjoyable.

Activity Reviews

Mount Pilatus, Golden Round Trip (Tickets)

Switzerland

The visit to Mount Pilatus was a bigger, higher elevation adventure compared to Mount Rigi. We took the train up and the gondola down. The journey was seamless, and the view from the top was exquisite. Although initially hesitant about doing two mountain trips in a row, Mount Pilatus offered its own unique experience and was definitely worth it.

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

Our first Alpine adventure was the self-guided day to Mount Rigi. It was wonderful. We explored around the main area and then ventured off into pastures, finding a shelter with lounge chairs where we enjoyed some solitude surrounded by cows and the beautiful mountain environment. It was quite the serene experience and a good introduction to our mountain adventures.

Wow, just wow! My Husband and I travel quite a bit and are normally our own trip planners even when we go to other countries. This time we were visiting two countries in Europe, which was Switzerland and Austria, and I had just happened to come across kimkim.com and was tossing around the idea of using a travel specialist. I made an inquiry and was met with a very nice person Clemens! We decided after a few messages that we would just let him see what he could come up with for us and to our surprise, he had made a very detailed travel plan through both countries. And we had our initial video call and was quite impressed with his personality and his knowledge of both countries and how personal he was. He listened to what we were wanting and what was important to us and the plan was set into motion, so we hit the go button! Once we got our plan, we decided there was a couple of things we wanted to change, which was no problem. It didn’t feel like it was an aggravation for them. It just seemed that they were there to really, please us and give us a vacation worth remembering! about a week to 10 days before we left there was another video phone call to go through every last detail of our trip and everything was explained to me, and every minute detail from our pick up from the airport, to directions to bus stations times and train tickets, bus tickets, and when I mean, detailed, it was very detailed and step-by-step walk-through. It was quite lovely to have the app to refer to at any moment that we needed it. I downloaded the what’s app and could stay in connection with them at all times. There was only one hiccup in our plans which was one hotel that wasn’t already paid for when we were checking out and all I had to do is pick up the phone and call kimkim on WhatsApp and they immediately fixed the situation! And another time one of our trains was switched to a different train. I called. They immediately picked up and that was also fixed ASAP! As I said before, we have never used a travel agent or specialist and was a little bit nervous about doing it, but I after using kimkim will definitely be using them again! Your plans are light out before you like a well oiled machine! Clemens and his entire team were exceptional, professional, and very kind. If you have never like us, use a travel specialist before I highly recommend using them. I forgot to mention that we traveled first to Switzerland and then onto Austria! The stress that this team took away from me while traveling into these two countries was well worth the price which we thought was very reasonable. we were given suggestions on restaurants things to do. Tickets were put into motion and placed for us and it was just a seamless vacation! The beauty that we saw with the recommendations and the food that we ate was incredible! They will even give you suggestions on what to wear on these excursions! I cannot express to you, how pleased We were and are with this entire experience with this company. To Clemens and his team that were involved, thank you so much for helping us plan an incredible vacation!

Hotel Reviews

Jaz in the City Vienna

Oh my goodness, I cannot say enough about this hotel! The breakfast was insane! The staff were so precious! I am now called Mom by some of the girls there that work in the hotel! Every time we would walk in the door, their faces would light up and we just had a great time here! Made lifelong friends that when they come to America, they wanna come stay with me! Great rooftop bar and food and it felt like they were family by the time we left! Even the bar and restaurant downstairs is incredible! I actually cried just a little bit before I left this one! I made a lot of connections there!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altstadt Hotel Stadtkrug Salzburg

Salzburg

A very old cool hotel! Loved our location! The staff was incredible here also!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leipziger Hof Innsbruck

Innsbruck

Located right next to a park, which was beautiful! Very nice upscale hotel!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Beau Sejour

Lucerne

This hotel was absolutely stunning!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Restaurant Hirschen

This hotel was very old and beautiful just the way it was described! It was family owned, and we got to know the staff and everyone there and we have later found out that the restaurant is pretty famous. Its inside of this hotel and the food was incredible! The staff were so personable and made friends along the way here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Central Plaza Hotel

Zürich

Great location! Such a friendly staff, and the piano bar was amazing and the hotel was beautiful! Singing along with everybody there that was working there and had great conversation and a really good time!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Paragliding in Salzburg

Salzburg

We also did not get to do this excursion. We had called kimkim and they were more than willing to set up this experience for us, but unfortunately, it just did not work out on our end, but we watched so many of these and it looked like an incredible experience in My Husband really wanted to do it. It just didn’t work out for us to be able to do it.

Quality of Experience

Tip based Walking Tour by Prime Tours - Highlights of Vienna

Vienna

I cannot write this one because we did not attend. We were very tired from traveling and just wanted to be at the hotel and had dinner in that night. At the rooftop bar. I really wanted to do it and probably should have but just was exhausted.

Quality of Experience

Guides, Drivers and Staff

Transport

Final Full Day in Vienna with a night of glamour & grandeur at the Vienna State Opera 🎼

Vienna

The opera was very good, it was our last night. I did leave early only because I was very swollen lol, at this point, we had probably walked 80 miles in two weeksand I just could not sit any longer but well worth going. Would like to have seen a little bit of a more traditional opera, but it was a beautiful building.

Quality of Experience

Guides, Drivers and Staff

Transport

We loved working with Clothilde! She had a fantastic ability to sense exactly the types of experiences and hotels we were looking for. Her choices of smaller boutique hotels (Ameron in Lucern, Eiger Mountain and Soul Resort in Grindlewald, Zermama in Zermatt, and Grand Hotel Suisse in Montreux) were perfect in terms of location, comfort and ambience. This was a previously scheduled trip that we had to postpone for medical reasons and she tweaked our itinerary to fit in a panoramic train ride, and give us an extra night in Montreux which we loved. Chlothilde always responded to our questions promptly and her wonderful directions for train travel allowed us to move around Switzerland between towns, travel to excursions, and move around on our own with confidence. She is the best! All of our drivers and guides were terrific as well. George at Flying Wheels led a great ebike trek to Lauterbrunnen, and our afternoon with Mike at Gorgornat was tailored to our needs so that my husband managed to complete the hike despite recent back surgery. Our day with Emmanuel in Montreux was exceptional—all great choices! Thank you for a wonderful bucket-list vacation!

Activity Review

Cheese, chocolate and wine tour in Gruyeres!

Switzerland

Our guide Emmanuel was one of the best guides we have ever had the pleasure of meeting. The tour included a tour of a UNESCO site to see artisan cheese made by hand which we could then compare to a factory cheese production site The Cailler chocolate tour was very interactive and interesting . We also visited the Domaine du Daley winery with our host Felix who led a great tour of the winery cellars and provided excellent details of the wine production process during our tasting while seated on a beautiful terrace overlooking Lake Geneva. It was a great day!

Quality of Experience

Guides, Drivers and Staff

Transport

Emilie was absolutely amazing!! She helped me create the perfect adventure for our family and everything was beyond my expectations! Also, my husband got sick in the middle of the trip and had to be hospitalized and she was so helpful at trying to help us figure out future accommodations and work work with the circumstances we are dealing with. We are now back home and my husband is safe and we are so grateful for the opportunity to work with Emilie and KimKim.

Emilie planned a wonderful Switzerland trip for us that went very smoothly. She was very prompt in her responses when we had questions and was very attentive to our requests. She checked in on us during the trip as well to make sure things were going well. Kimkim made the planning process very easy and Emilie was a pleasure to work with.

Hotel Reviews

Ruby Claire Hotel

Geneva

Interesting hotel as the hallways are really dark but the rooms are bright and cheery. It has a really cool rooftop bar/check in area. It's kind of hidden and I'm glad we finally figured out we had to walk into the walkway thru various stores to get to the right entrance point.

Authenticity & Character

Trendy, modern vide; it was very very quiet throughout the hotel

Location

Loved that it was 15 minutes walk from the train station and in the cool, older part of Geneva

Staff

Friendly, helpful if I had questions

Cleanliness & Comfort

Very clean and quiet

Mona Montreux Hotel

Montreux

Right on the lake with great views; nice rooms & very quiet for a large hotel

Authenticity & Character

While it is a large hotel, it was very quiet and was a great place to stay

Location

Right on the lake in the heart of the city; loved it was right on the lake walkway

Staff

Very friendly staff who were helpful; breakfast buffet manager was really friendly

Cleanliness & Comfort

Clean, quiet

Hotel Capricorn

Zermatt

Really nice and quiet part of town away from the business of the main street and train station area. The spa area is awesome and such a fun amenity!

Authenticity & Character

Really well kept Swiss hotel with very friendly staff

Location

It was a 15 minute walk to the train station however it was nice to be away from the business of downtown

Staff

Pleasant and very helpful

Cleanliness & Comfort

Very clean and just a wondeful place to stay

Hotel Central Wolter - Grindelwald

Grindelwald

Very close to the train station which makes this a nice choice. We had a room near the back which was great as it was more quiet.

Authenticity & Character

It was a classic large Swiss hotel with a nice restaurant.

Location

Nice to be close the train station and to all of the action of town

Staff

Friendly and helpful check in desk staff

Cleanliness & Comfort

Very clean and comfortable.

Boutique Hotel KARL

Luzern

Loved that we were right on the river in the old part of Luzern. The room was very authentic and staff were all very friendly and helpful.

Authenticity & Character

Really neat building with lots of character.

Location

On the edge of the old town which was nice as it made it quieter & we loved having a balcony on the river.

Staff

All were very friendly and helpful with any questions.

Cleanliness & Comfort

Great room and the breakfast was wonderful!

Hotel Bristol

Zurich

The hotel is very close to the train station which is it's major plus.

Authenticity & Character

Location

Very close to the train station

Staff

Cleanliness & Comfort

Very clean---we were only there for one night and this was a good fit for us. There were 4 of us and the room would have felt a bit tight had we been staying longer.

Activity Reviews

Night Watchman Walk in Lucerne (private tour)

Lucerne

This was really enjoyable and the guide was very knowledgeable

Quality of Experience

Guides, Drivers and Staff

He loves to tell the history of the town and we really thought this was a coll experience

Swiss Travel Pass

Switzerland

Very easy to use but definitely get the Swiss train app so that you know when trains are coming. Make sure you arrive before the train coming in gets there so you can get on the train right away as some trains get really busy.

Fondue Gondola (To book in advance & to pay on-site)

Switzerland

While pricey, this was a really cool night out and very memorable. We all enjoyed our time!

Quality of Experience

Guides, Drivers and Staff

Friendly wait staff

The Chocolate Train (tickets)

Switzerland

This was a really cool experience; loved that we had transport to both the cheese and chocolate factory ... the train ride up was really scenic. We brought along our own picnic and had it at the park near the church in Gruyeres. Highly recommend doing that as it made the day very relaxing to be able to sit outside for lunch.

Quality of Experience

Guides, Drivers and Staff

Pleasant and friendly

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Really cool activity and the views are impressive. Going earlier in the day makes it less crowded up top.

Quality of Experience

Beautiful view and we really enjoyed getting off the train mid way down and hiking back to Zermatt (I would highly recommend doing that but makes sure you use a map app on your phone as it's easy to get lost with so many trails)

Guides, Drivers and Staff

Transport

Summer Kayak Tour Lake Brienz

Switzerland

Highly recommend! Awesome staff and a great way to get away from the vacation crowds! The lake is so peaceful!

Quality of Experience

Well run actvity

Guides, Drivers and Staff

Our guide was super pleasant and friendly

Transport

Easy to find as it's on a bus route

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

It was really busy up top, however it is really a cool thing to see and a must do!

Quality of Experience

Very fun activity but doing it as early as possible makes it less crowded!

Guides, Drivers and Staff

Transport

My friend and I were planning a girls trip to take a break from our mommy duties and experience Switzerland, and working with KimKim made the entire process seamless from start to finish. My friend initially booked through KimKim, and we were connected with Valentine, who helped us plan an absolutely incredible trip.

I can’t emphasize enough how easy and stress-free the entire experience was. Valentine took all of our ideas—everything we wanted to do, the places we hoped to visit, and the budget we had in mind—and turned it into a truly magical itinerary. Every detail was thoughtfully planned, allowing us to fully enjoy our trip without worrying about logistics.

Honestly, I’m not sure how we would have been able to coordinate all of the activities and hotels on our own. Thanks to Valentine, everything flowed perfectly. It was such a smooth, enjoyable process with an unforgettable result.

I would highly recommend using KimKim for anyone looking to plan a trip like this in the future.

Valentine was awesome! She definitely exceeded our expectations for our girls trip! Switzerland was absolutely beautiful! We had so many highlights with our trip— paragliding, E-bike tour, Park hotel!

Hotel Review

Park Hotel Vitznau

Vitznau

This was one of our favorite hotels!! The service was outstanding and the spa and grounds were so beautiful! We will definitely be back!

Authenticity & Character

Right on the water, every room is unique

Location

Not far from Stoos

Staff

Helpful, outstanding, exceptional

Cleanliness & Comfort

Activity Reviews

Lake Como - Private boat tour - 2 hours

Switzerland

Awesome way to see Lake Como! Our guide Fabio was very knowledgeable and showed us beautiful homes!

Quality of Experience

Guides, Drivers and Staff

Transport

Free time in Lake Como

Switzerland

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

It was beautiful! Good for sightseeing

Quality of Experience

Guides, Drivers and Staff

Transport

Paragliding in Interlaken

Switzerland

Awesome views and instructors that made you feel comfortable and confident! Once I landed I wanted to do it again! Thrilling experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Hot Tub boat for rent (from December to March)

Switzerland

This was a unique experience! Perfect for relaxing after a long day of activities. The lake water was chilly, but refreshing. We were able to quickly warm up with the hot tub! The Bluetooth audio was an added bonus!

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

This tour was a highlight on our trip! It was a perfect mix of adventure and sightseeing! Our tour guide Marceau was very attentive and knowledgeable!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We just finished our amazing trip to Switzerland! Caroline was so helpful ! She listened to our ideas and planned our trip so well according to our needs. She put our itinerary, travel documents and tickets all in one place on the kimkim app to make them easy to find. Since we had never used trains and buses before she suggested that we use the SBB app to help us navigate our itinerary. We also met many helpful travelers along the way that showed us how to make the train transfers. Caroline was very professional and answered our questions in a timely manner. We are very grateful for her assistance and are happy to recommend her as your tour guide.

Flawless doesn't begin to describe our first experience working with Valentine and the Kim Kim team! Absolutely EVERYTHING was perfect! Every hotel, guide, transport, hotel, included meal was a 10/10! We have been on several trips organized by a professional and this one will forever stand out. Our trip was by no means "cookie cutter". We found something similar (we visited the Swiss Alps and Italian Lake district) but through perfect and extremely timely communication with Valentine, she was able to customize our adventure to put continuous smiles on our faces (there were four of us) for the entire 2 weeks.

From E-bike tours to our personalized / private cooking class in Bellagio to our lake tour(s) and grotto lunch, Kim Kim and Valentine have given us brilliant memories that will last a lifetime! Thank you Kim Kim! We WILL be back!

Mathilde went above and beyond to make our Switzerland trip so wonderful! This was the second trip she put together for us and I will definitely have her plan the next. From the daily activities to the hotels she chose, everything was perfect! She also was there every step of the way leading up to the trip and during. I highly recommend having Mathilde plan your next vacation! You will not regret it. 😊

Hotel Reviews

Hotel Adler Zürich

Zürich

Our experience was wonderful! We got to the hotel early and our room was not ready yet. Christina (her and Maria were fantastic!!) still checked us in and was able to get us a table at the hotel’s restaurant. After a long travel day, it was great to just relax. The hotel is in the perfect spot! There are so many restaurants to choose from just a few steps out of the hotel doors. There is even a little pharmacy shop right across the hotel that has some essentials you may have forgotten! You are a 30 second walk to the river where you can take in views of that, the amazing architecture and mountains. I highly recommend booking your stay here. I know I will be back!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alpenhof

Grindelwald

WOW. Is one way to describe this hotel. The walk up was well worth the incredible views we had from our room. The staff was amazing and very kind. We did not want to leave. If you are planning a trip to Grindelwald, I cannot recommend this hotel enough.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Hofgarten Luzern

Luzern

This hotel was so cute! It was close enough to shops, restaurants and the lake to be able to walk but you still felt tucked away in your own private oasis. The staff was wonderful! I would definitely choose to stay here again on my next visit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fondue Gondola (To book in advance & to pay on-site)

Switzerland

Quality of Experience

I

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Switzerland was amazing. We enjoyed where we were booked and our various tours. We had no problems with transfers and travel was easy.

Our agent, Clothilde, worked with me over several months and with many changing conditions to make this work. We originally had 4 travelers, then 5, then 6! She worked with all of this and made it all work nicely.

We spent four nights in Interlaken and then five in Zurich. Tours in each location were great and we had appropriate time to just "hang out". If I had to do it again, I think I would do five nights in Interlaken (this location is just so amazing) and four in Zurich, if only to spend a bit more time in Lauterbrunnen which is crazy awesome, imo. Also, I should note that the trip up to Jungfraujoch was completely whited out by snow; but it was still fun to ride the gondola, train, and then play in the snow and tour the complex, but maybe you should look at time of year (we were in May).

Hotel Reviews

Sorell Hotel Rütli

Zürich

This hotel was very nice and breakfast was good. Our room was very nice and we enjoyed our stay for five nights. There are a bunch of restaurants nearby, and the light-rail, and a grocery is very close too. The staff was also very friendly. We had a bit of problem with where to put our things - more storage or cabinets would have been nice. We had a lot of stuff for a long stay (we were in Europe for two weeks) and that was a bit challenging, but we made it work with no real problems.

Authenticity & Character

Location

This location is amazing. We walked around all of Zurich from this location or used the rail.

Staff

Everybody was very friendly and took care of all our needs. The breakfast crew was particularly nice.

Cleanliness & Comfort

Everything was clean and well cared for.

Hotel Du Nord

Interlaken

This hotel was very nice and we enjoyed the breakfast and hanging out at the bar (a bit). Loved the location, loved the hotel staff, loved everything about this stay. My only wish is that they had some way to charge phones near the nightstands, but this was honestly not a big issue for us.

Authenticity & Character

Location

This location is amazing. Interlaken is beautiful and this may have one of the best views of it.

Staff

Cleanliness & Comfort

Everything was very nice. Even when we left the "privacy" notice on the door they left us clean linens (which we didn't need).

Activity Reviews

Appenzell experience: Mountains, Chocolate & Cheese

Zürich

I've rated this as 5/5 but we had to put some constraints on the tour guide that were probably not fair, and that resulted in a tour that was probably not as it could have been. That said, the farm we visited was awesome, but it didn't make milk for cheese, and we never saw an cheese getting made. Maybe that's our fault for changing the itinerary, but the farm had alpacas and llamas, so I don't think it was ever really about that. And I don't think we ended all that much early. We had a great time. Please do not question this. It just feels like the description didn't match up - and would not have even if we had not modified it.

Quality of Experience

Guides, Drivers and Staff

Transport

Rhine Falls & Stein am Rhein medieval village!

Switzerland

We very much enjoyed out tour guide on this trip and it was a lovely experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Zurich Old Town, Cruise and Lindt Home of Chocolate

Zürich

This was great.

E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls

Interlaken

This was my favorite trip during my travels in Switzerland. The riding of the bikes and our guide's explanations were nice, but Lauterbrunnen exceeded expectations and was the place that made me most happy.

Quality of Experience

Guides, Drivers and Staff

Transport

Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!

Switzerland

Our tour guide, Sybille, was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

This trip was an A+! Valentine organized a wonderful itinerary to fit all our needs. Wine country with our guides/drivers Nicolas, Gills, Stephane, Emile, Rémy, Clementine, Charlie and Jerome were very knowledgeable and helpful. In Paris the guides were equally amazing including Mo, Karen, “G” and Ezelle.
I highly recommend this travel agency!

Activity Reviews

Private Louvre Museum Visit

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Private Saint-Germain-des-Prés Pastry and Chocolate Tour

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Mumm Champagne House Visit

Reims

Quality of Experience

Guides, Drivers and Staff

Transport

Half-day with driver in Champagne

Reims

Quality of Experience

Guides, Drivers and Staff

Transport

Private Afternoon Wine Tour Chateauneuf du Pape

Châteauneuf-du-Pape

Quality of Experience

Guides, Drivers and Staff

Transport

Private : Monaco | Monte-Carlo | Eze | La Turbie

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport