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Valentine Julien

Valentine is the girl from the French Alps!

She grew up between the French & Swiss Alps, worked as a tailor-made trip planner in Sri Lanka & Maldives, and was an event organizer for extreme sports competition in Switzerland. She finally settled down in the Beaujolais wine region two years ago, to share her expertise about France & Switzerland.

She has good taste especially when it comes to accommodation:
she loves charming boutique hotels and gives attention to the greatest details. In her free time, she loves searching for new gems to visit.

Si prefieres, yo hablo tambien español :)

What places and activities do you specialize in?

"Everywhere in France: Paris, French Riviera, wine regions (Burgundy, Bordeaux, Sancerre...), French Alps, Loire Valley, Normandy, Alsace, and other hidden treasures.

Switzerland : Obernese Alps, Ticino, Bern, Interlaken, Zermatt, Grindelwald, Lauterbrunnen, Montreux, Gruyères. You will fall in love with Switzerland!

I specialize in honeymoons, family trips, celebration trips (wedding anniversaries, birthdays), epicurian getaways, and so on!
"

How did you get involved in travel?

"Travelling opens your mind. I always loved to offer memorable experiences to my travelers. They become even more knowledgeable when they come back home! "

Please share a unique travel experience you will never forget.

"On the way to Brittany on a family trip, I crossed the doors of Villandry Castle. I will never forget its magical gardens made of flowers and vegetables! I felt like Alice in the Wonderland trying to escape from the maze!
(Trust me, the experience is even better if you fly over the Loire Valley Castles in a hot air balloon)."

Top itineraries and travel advice
Road trip itineraries

Favorite experiences

Cycle & Hot Air Balloon Ride at Château de Chenonceau

Spend the day gliding through the countryside, starting with a guided bike tour on the Loire à Velo paths in the beautiful country. You'll continue riding along the Loire River, then explore the area around Chenonceau Castle, built on a bridge over the Cher River.Also known as the "Ladies...

Provençal Cooking Class & Markets of Aix-en-Provence

The southeastern French region of Provence is one of the most scenic in the country. It's the land of the Riveria, medieval villages, lavender fields, and endless olive groves and vineyards. But Provence is as much a way of life as it is a point on a map. Today you'll experience Provence's...

Treasure Hunt at the Louvre

The Louvre in Paris may seem like just a tourist's obligation, just as much as the Eiffel Tower, yet this palace of 35,000 pieces of art is certainly worth a visit! Henri Loyrette, former director of the Louvre, said that 80% of visitors see the Mona Lisa and then simply leave. In his opinion,...

Tour the D-Day Sites of Normandy

Normandy is well-known for its important war sites from WWII. Spend an emotional day touring some of the most important areas, discovering the powerful legacy of D-Day on Normandy's landscape, as well as its effect on the world. A local specialist will lead you across Normandy's coast, and as an...

Mediterranean Sunset Cruise from Nice

No visit to the French Riviera is complete without a legendary sunset, so why not take a cruise along the Mediterranean coast to make it even more special? Nice and its coastal neighbors offer beautiful postcard landscapes, enhanced by the unique colors of sunset. Combine the experience with a...

Wine Tour of the Luberon Region

Enjoy a day spent savoring the famed countryside of Aix-en-Provence, starting with views of the Sainte-Victoire Mountains, a source of inspiration for the famous painter Cézanne. Your first destination is the Côtes de Provence Sainte-Victoire vineyards, set just east of the city of...

Recent trip reviews for Valentine

Our trip to Denmark and Switzerland.
Switzerland | Sep 15 - Sep 27, 2025

Norma
Norma M.
West Babylon, NY | Reviewed on Oct 12, 2025
Our trip to Denmark and Switzerland was great! Some of the memorable parts of our stay in Copenhagen were taking a boat trip to some out of the beaten path places, checking out the oldest bakery in that city, visiting Rosenborg Castle and having dinner in Nyhavn. The next town we visited was Lucern in Switzerland and there we had the opportunity to take a ferry over gorgeous lake Lucern to a cog-rail train station and from there to Mount Rigi which had amazing views of the lakes below! We... Read more

Our trip to Denmark and Switzerland was great! Some of the memorable parts of our stay in Copenhagen were taking a boat trip to some out of the beaten path places, checking out the oldest bakery in that city, visiting Rosenborg Castle and having dinner in Nyhavn. The next town we visited was Lucern in Switzerland and there we had the opportunity to take a ferry over gorgeous lake Lucern to a cog-rail train station and from there to Mount Rigi which had amazing views of the lakes below! We also had the best gelato on the promenade by the river and listened to some awesome jazz at the World Band Festival that was taking place there at the time. Not to be missed is the Lucern Museum of Transport. In our next city, Bern, we visited the beautiful Bern Cathedral where the organ was being played by one of several world class musicians who come to Bern just to play on this organ, magical! We also loved the collections being shown at the Bern Art Museum! The Paul Klee museum was also amazing if you’re into art! So all in all this was again a fantastic trip thanks to the Kim Kim team and especially Valentine, who was our trip coordinator.

Hotel Reviews
Hotel Kong Arthur
Copenhagen

The hotel itself was great, location was perfect, breakfast was delicious, very nice staff but the two beds in our room were terrible because they sagged really bad in the middle. This hotel needs to upgrade their beds.

Authenticity & Character
The decor of the lobby and breakfast area was trendy and of good taste!
Location
The location was perfect near places to eat and activities!
Staff
Everyone was very friendly and helpful!
Cleanliness & Comfort
The dining room where we had breakfast was very clean and comfortable! The premises were all very clean!
Hotel Savoy
Bern

This was our favorite hotel on this trip! Super new, great location, very helpful staff and super comfortable beds!!!

Authenticity & Character
It was great that the hotel must have been totally refurbished not too long ago and everything was brand new!
Location
This place was near the train station, right in the middle of town, near many activities and restaurants! Bathroom was super clean and shower was great!
Staff
Everyone who worked there was very helpful and polite! Awesome staff!
Cleanliness & Comfort
It was simply a great stay!
Hotel Anker Luzern
Luzern

This hotel was very trendy. The decor was super different and we enjoyed that.

Authenticity & Character
Like I said above the decorations were very creative in this hotel, different from any hotel I’ve been to.
Location
Location couldn’t have been better! Right near the promenade by the river and all the restaurants!
Staff
The staff was super helpful and accommodating. They were always ready to help!
Cleanliness & Comfort
The whole place was super clean! The reason for the 4 stars is that the beds were not very comfortable. They sagged a bit in the middle.
Activity Reviews
Welcome to Copenhagen!
Welcome to Copenhagen!
Copenhagen

We loved Copenhagen from day 1! Awesome city!!!

Quality of Experience
Otherwise we enjoyed all the activities in this city!!!
Guides, Drivers and Staff
The drivers were all great and very proffetional! The guide that took us on the boat ride was also great, she took us to off the beaten path places and we loved that!
Transport
Everyone was on time and very knowledgeable!
Rosenborg Castle (Entrance Tickets)
Rosenborg Castle (Entrance Tickets)
Copenhagen

This castle was amazing we loved to tour it by ourselves. One can really get the feeling of how it must have been to live there back in the day!!!

Quality of Experience
Brought us back in time.
Guides, Drivers and Staff
No guides on this activity
SMK National Gallery of Denmark (Entrance Tickets)
SMK National Gallery of Denmark (Entrance Tickets)
Copenhagen

The museum itself was good but one exhibit was closed and we didn’t like the exhibit we saw that much it just wasn’t our taste.

Quality of Experience
Canal Cruise Hidden Gems of Copenhagen
Canal Cruise Hidden Gems of Copenhagen
Copenhagen

Loved this activity!!! The young girl who took us on the boat was very knowledgeable and personable and showed us some interesting sights!

Quality of Experience
Guides, Drivers and Staff
The guide was very nice and interesting!
Swiss Travel Pass
Swiss Travel Pass
Switzerland

Everyone should get this Swiss travel pass it pays for any transportation like trains, ferries, busses, etc and even museum tickets!

Quality of Experience
All transportation in Switzerland is fantastic, on time, clean, comfortable, and fast!
Transport
Great bang for your buck!
Swiss Museum of Transports - Entrance Ticket incl. Media World
Swiss Museum of Transports - Entrance Ticket incl. Media World
Lucerne

Awesome museum!!! Loved every minute of it! Worth going there!

Quality of Experience
Museum is very well put together showing everything from cars to trains to boats and planes! Amazing!!!
Self-guided day to Mount Rigi, the Queen of Mountains
Self-guided day to Mount Rigi, the Queen of Mountains
Switzerland

Incredible activity don’t miss it!!! The ferry boat ride to the cog train to Mount Rigi is beautiful and is a must!!!

Quality of Experience
The views from the very top of the mountain are insane!!!
Guides, Drivers and Staff
Thanks to Valentine, our trip coordinator, who warned us to go to Mount Rigi on the second day in Lucern, we had a beautiful clear sunny day there because on the day we were supposed to go it rained rained.
Guided tour of a monastery & Alpsbrinz cheese tasting
Guided tour of a monastery & Alpsbrinz cheese tasting
Lucerne

I’m sure this would have been a great activity but we missed it because it was raining pretty hard on this day and we had to travel there by train so we went to the Transport museum instead. But I did text the place saying we couldn’t make it.

UNESCO Stroll through Bern Old City
UNESCO Stroll through Bern Old City
Bern

Great tour!!! The guide was very knowledgeable, funny and personable!

Quality of Experience
So much wonderful history in this town!
Guides, Drivers and Staff
Our guide was the best!!!
Zentrum Paul Klee (Entrance tickets)
Zentrum Paul Klee (Entrance tickets)
Bern

This museum is a must see! We loved it!!!

Quality of Experience
Quality art and very nice staff.
Copenhagen Introduction Walking Tour
Copenhagen Introduction Walking Tour
Copenhagen

I’m sure this must have been a great tour but we got totally lost on our way to the meeting point and were too late to catch up with the group.

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Oct 13, 2025

Dear Norma,
I am delighted to read your review, thank you so much for taking the time to detail all your feedbacks :) It's very important to us.
Super happy that you spent a great time in Both countries!!
Hope you came back home with a lot of memories in mind.
See you soon in Europe, maybe France?
Best
Valentine

Germany ist Wunderschön
Germany | Sep 22 - Oct 1, 2025

E
Edward M.
Manhattan, NY | Reviewed on Oct 03, 2025
The Trip was excellent, we had a wonderful time it was well organized.
Here are few specific notes
Oktoberfest Tour, in our itinerary and vouchers the tour was scheduled for 10AM, at the time I reached out to the provider directly the tour started at 10:30 AM. The guides were excellent and we had a great time, there seemed to be confusion on the time the tour started. Hotel Restaurant Der Engel in Sasbachwalden: Hotel was great, there was some confusion they had us also reserved for... Read more

The Trip was excellent, we had a wonderful time it was well organized.
Here are few specific notes

Oktoberfest Tour, in our itinerary and vouchers the tour was scheduled for 10AM, at the time I reached out to the provider directly the tour started at 10:30 AM. The guides were excellent and we had a great time, there seemed to be confusion on the time the tour started.

Hotel Restaurant Der Engel in Sasbachwalden: Hotel was great, there was some confusion they had us also reserved for dinner in their restaurant both nights, we did not attend dinner there. We thought it worth noting it included breakfast and dinner.

General note some hotels required reservations in advance for parking, it when driving it should be noted which hotels require paid or reserved parking.

Aside for these few notes I would say the trip was really great, we enjoyed all the guided tours and felt we were very well taken care of. We will return to Germany and look forward to our next Kim Kim travel plan in our future travels.

Best,
Edward Maar

Hotel Reviews
Hotel Opera
Munich

Beautiful rooms, 10-15 minute walk to the old town. Breakfast was elegant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Schlosskrone
Füssen im Allgäu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Restaurant Der Engel
Sasbachwalden

Lovely little town nice rooms, excellent breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Mittermeier Hotel & Restaurant
Rothenburg o.d.T.
Authenticity & Character
Location
Staff
Cleanliness & Comfort
nhow Berlin
Berlin

Great location, river view was lovely. Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oktoberfest private tour with Augustiner Keller tour
Oktoberfest private tour with Augustiner Keller tour
Munich

The guides were amazing and ensured we had a super fun time. There was some confusion on the time the tour started, but once we go going we had a great time!

Quality of Experience
Guides, Drivers and Staff
Transport
Former Nazi Rally Ground Tour
Former Nazi Rally Ground Tour
Germany

Sober look at the history of the rally grounds and the tour guide was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Berlin Introduction
Berlin Introduction
Berlin

Guide was excellent, this was a great introduction to the city and its history. We got a real sense of the history of Berlin, the war, and elements of modern day Berlin.

Quality of Experience
Guides, Drivers and Staff
Transport
Berlin Craft Beer Off-the-Beaten-Path Tour
Berlin Craft Beer Off-the-Beaten-Path Tour
Berlin

This was a fun activity to see the emergence of the craft beer culture in Berlin from the solid foundation of German Beer and purity laws to what they can do now with their craft beer scene.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Royal Potsdam Tour
Private Royal Potsdam Tour
Berlin

Tour guide was great, this tour complimented the tour of Berlin previously rounding out the Prussian history and WW2.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Oct 06, 2025

Guten tag Edward,
Thank you SO much for your kind review :)
We note carefully your feedbacks and comments - this is very helpful to improve our services.
Glad you enjoyed Oktoberfest!!
See you soon maybe in France or Switzerland?
Valentine

Customized and thoroughly planned!
Switzerland | Sep 14 - Sep 22, 2025

Subra
Subra B.
Denver, CO | Reviewed on Sep 28, 2025
The trip was well planned and customized to our specific needs and requests. The entire trip worked flawlessly in terms of travel passes, hotel bookings etc., In the one instance where there was an issue with the hotel in Bern not having received payment from KimKim, it was reported and handled immediately. We did not suffer any interruption. The Alpenhof hotel in Grindelwald was a particularly outstanding hotel in which to stay followed by Hotel Alpenblick in Zermatt and Hotel Adler in... Read more

The trip was well planned and customized to our specific needs and requests. The entire trip worked flawlessly in terms of travel passes, hotel bookings etc., In the one instance where there was an issue with the hotel in Bern not having received payment from KimKim, it was reported and handled immediately. We did not suffer any interruption. The Alpenhof hotel in Grindelwald was a particularly outstanding hotel in which to stay followed by Hotel Alpenblick in Zermatt and Hotel Adler in Zurich. All in all, a terrific experience. One area for improvement would be timely delivery of travel documents as promised originally but they came through in adequate time. Thanks to Valentine and Amandine for the arrangements. Switzerland is stunningly beautiful and we hope to return another time.

Hotel Reviews
Hotel Alpenhof
Grindelwald

An outstanding hotel in which to say at the very foot of The Eiger! Fine people, accommodations, restaurant.

Authenticity & Character
Swiss charm!
Location
Views of The Eiger Nordwand!
Staff
Thoughtful and cheerful!
Cleanliness & Comfort
Beds were fantastic as was the spacious room!
Hotel Adler Zürich
Zürich

Convenient near the Hauptbahnhof, clean and very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alpenblick hotel
Zermatt

Old world charm and views of the Matterhorn!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bären Am Bundesplatz
Bern

Very friendly staff! Very spacious and comfortable room and close to Bern train station.

Authenticity & Character
Location
Staff
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Sep 30, 2025

Hi Subra,
Thank you so much for your kind review!
All your comments positive & negative are very helpful to help us progress and offer you even better experiences for the future. Really appreciate it.
Enjoy the Fall season, it was a pleasure to plan your trip.
See you soon in France or maybe Germany? :)
Valentine

Zürich to Lugano by train
Switzerland | Sep 7 - Sep 12, 2025

Chris
Chris J.
Denver, CO | Reviewed on Sep 24, 2025
overall, very happy with my trip to Switzerland. The ease of use, having all of the tickets and hotel reservations made was super appreciated and made the overall experience wonderful! there are two real highlights to the trip that my wife and I agree on, the first being the town of Zermatt. I am so incredibly thankful that we were able to spend the day in Vermont and the train ride up the mountain to look at the Matterhorn was unbelievable! The other highlight was the cooking class in... Read more

overall, very happy with my trip to Switzerland. The ease of use, having all of the tickets and hotel reservations made was super appreciated and made the overall experience wonderful! there are two real highlights to the trip that my wife and I agree on, the first being the town of Zermatt. I am so incredibly thankful that we were able to spend the day in Vermont and the train ride up the mountain to look at the Matterhorn was unbelievable! The other highlight was the cooking class in Lugano. we had such a great time really enjoyed a couple bottles of wine and was super happy! The only thing that we would’ve changed would be when we took the glacier express instead of staying in Saint Moritz, it would’ve been better to stay in Chur, and then took the early train to Saint Moritz to finish the glacier express train, and then picked up the train ride from Saint Mortz on the Bernina express to Tirano. The private transfer from Tirano to Lugano was absolutely fantastic also!

Hotel Review
Tradition Julen Hotel
Zermatt

Quite possibly the best place that we stayed on our 17 day vacation! What a truly amazing and wonderful experience that we had at this hotel! I cannot recommend this place more highly! 15 out of 10 stars!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cruise and Cook - Lugano
Cruise and Cook - Lugano
Lugano

This was one of the highlights of our trip, it was so much fun. The food was great. The wine was even better! This was an absolutely perfect anniversary experience for my wife and I! We could not be happier with the experience that we had!

Quality of Experience
Guides, Drivers and Staff
Transport
Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland

Was a great little ride up the mountain, the staff were super friendly, very happy we were able to experience this!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Oct 03, 2025

Hi Chris,
Thank you so much for your kind review!
It was a pleasure to organize your trip, all your feedbacks positive and negatives are very useful for us :)
See you soon in Europe!
Valentine

Valentine was very helpful in planning our tr...
Germany | Jul 13 - Jul 16, 2025

J
Jan T.
Ashburn, VA | Reviewed on Jul 28, 2025
Valentine was very helpful in planning our trip and gave us several options as we were trying to decide what to do. Our hotel in Munich was outstanding and we got to experience a lot in three days! Read more

Valentine was very helpful in planning our trip and gave us several options as we were trying to decide what to do. Our hotel in Munich was outstanding and we got to experience a lot in three days!

Hotel Review
Bavaria Boutique Hotel
Munich

We really enjoyed our stay here. It was not air conditioned, which we aren't used to, but it was still very comfortable. The staff was very friendly and helpful with making restaurant recommendations. If you're going to Octoberfest in Munich, this would be a great location!

Authenticity & Character
Location
Close to the metro and Octoberfest grounds.
Staff
The front desk staff helped us locate some great food! They also held our luggage until our room was ready so we could go explore!
Cleanliness & Comfort
Aside from no air conditioning, everything was outstanding!
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jul 30, 2025

Dear Jan,

Thank you so much for your kind review! It was a pleasure to organize your trip, and I hope you came back home with a lot of souvenirs in mind :)

See you soon in Europe,
Valentine

There were a few guides throughout the proces...
France | Jul 8 - Jul 17, 2025

Rowan O.
Rowan O. G.
San Jose, CA | Reviewed on Jul 24, 2025
There were a few guides throughout the process. Justine, Margaux, Valentine, Mathilde, Lucie, and maybe others. Valentine provided excellent service and was the main specialist for the trip itself while in France. Lucie and others were able to step in when Valentine was not available. Overall, I was pleased with the services provided even though the trip itself did not exactly live up to the expectations. Read more

There were a few guides throughout the process. Justine, Margaux, Valentine, Mathilde, Lucie, and maybe others. Valentine provided excellent service and was the main specialist for the trip itself while in France. Lucie and others were able to step in when Valentine was not available. Overall, I was pleased with the services provided even though the trip itself did not exactly live up to the expectations.

Hotel Reviews
Roi de Sicile Rivoli
Paris

No AC the first night. We had to leave the windows open which invited a near plague of flying insects. This ruined the entire Paris experience for me unfortunately

Authenticity & Character
Location
A bit sketchy in terms of the location to be honest. But, relatively closeby to the Chapelle, Notre Dame, etc.
Staff
We expected a call from the hotel general manager given the horrible first night which we never received!
Cleanliness & Comfort
Palais Saleya Boutique Hôtel
Nice

Did not love the location. Very busy street corner, so the room itself was quite noisy even late at night. But the room itself was nicely decorated. Appreciated the modern aesthetic. Kitchen was a bit on the small side but did love the fact it came equipped with a washer/ dryer which came in handy for long travel.

Authenticity & Character
On the flip side, you are in the heart of the old city, so that adds to the "authenticity and character"
Location
Just too noisy. Nothing really can be done about this
Staff
quite helpful during check-in
Cleanliness & Comfort
Hôtel de Sèze
Bordeaux

The rooms were great. Love the very high ceilings which made the rooms feel more spacious than their small size. We loved the breakfast!

Authenticity & Character
Make sure you include the breakfast, it is that good
Location
This is a great location if you want to be in the heart of Bordeaux
Staff
Quite pleasant, and even wrote down recommendations for souvenir shops nearby
Cleanliness & Comfort
Activity Reviews
24/7 assistance in case of emergency
24/7 assistance in case of emergency
France

The Paris experience was not great. We were not satisfied at all with compensation for the first night ruined by no air-conditioning and flying insects. Only $250.00 USD refund was promised (yet to receive). This does not even equate to one night's stay at the Hotel Roi de Sicile.

Skip-the-Line Eiffel Tower Summit Tickets
Skip-the-Line Eiffel Tower Summit Tickets
Paris

Not sure what Skei the Line meant because there was still a line. Other than that, a good tour

Quality of Experience
Not clear direction on meeting point and transfer of vouchers for this one. We had to figure out on our own.
Guides, Drivers and Staff
Transport
Have to get there on your own. Not too difficult, but allow enough time for it.
French Dessert Cooking Class
French Dessert Cooking Class
Paris

Chef Dominique was great. We had a bit of trouble finding the place and so we were late. But overall, a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
KimKim did not provide transportation to and from the location, so be prepared to figure it out on your own. Not too difficult, but take the bus instead of the Metro
Versailles Half-day Small group Tour
Versailles Half-day Small group Tour
Paris

Too short! So much to see. The Palace is amazing and our tour guide was exceptional. I would have loved to spend more time in the gardens. We have to return.

Quality of Experience
Guides, Drivers and Staff
Our tour guide was patient, very knowledgeable
Transport
Monaco Day Trip via Èze & La Turbie
Monaco Day Trip via Èze & La Turbie
France

We did not see any value in going to the perfume factory which diminished the time we could have spent in seeing the rest of Eze and La Turbie. Monaco too, we felt that we needed more time.

Quality of Experience
Guides, Drivers and Staff
Transport
Bordeaux Gourmet Tour
Bordeaux Gourmet Tour
Bordeaux

Our guide was the best. She was extremely knowledgeable. Unfortunately, everything felt a bit rushed because this tour was planned by KimKim to occur right as we got into Bordeaux. This meant we had to rush to get to the hotel from the train station, then find our way to the meeting point. We were all exhausted from the strenuous train ride--so this was the only negative. I wish it was planned a bit better so that we could really enjoy it more.

Quality of Experience
Guides, Drivers and Staff
She was the best.
Transport
Bay of Arcachon Day Trip
Bay of Arcachon Day Trip
Bordeaux

The dunes portion of the trip was awesome. We really enjoyed this. Everything else seemed rushed, especially the walking tour. We would have loved a bit more time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Aug 04, 2025
Dear Rowan,
We appreciate your detailed review about your trip and sharing your positive or negatives feedbacks regarding the hotels & excursions. Your feedbacks are very important in order to improve our services and we will make sure to take all your notes in account.
A combination of circumstances at your hotel in Paris with a A/C breakdown during the hot summer, were unfortunately unpredictable factors. We did our best to upgrade you on the best Suite for the rest of your stay. We will...
Read more

Dear Rowan,
We appreciate your detailed review about your trip and sharing your positive or negatives feedbacks regarding the hotels & excursions. Your feedbacks are very important in order to improve our services and we will make sure to take all your notes in account.
A combination of circumstances at your hotel in Paris with a A/C breakdown during the hot summer, were unfortunately unpredictable factors. We did our best to upgrade you on the best Suite for the rest of your stay. We will make sure to avoid this hotel, which seems like have decreased in quality since our last visit last year.
Enjoy Summer and see you soon in Europe,
Valentine

Amazing trip to Switzerland!
Switzerland | Jun 30 - Jul 10, 2025

J
Jessel M.
Atlanta, GA | Reviewed on Jul 16, 2025
My wife and I had an unforgettable experience in Switzerland, thanks to the kimkim team. We worked closely with Valentine in organizing the trip. She was extremely knowledgeable, patient, and professional in her dealings with us. All our requests were met, and her recommendations were spot on. We started in Zurich and finished in Geneva...and visited Lucerne, Grindelwald, Zermatt, Montreux along the way. We were fortunate to be in Switzerland during the Women's Euro football tournament... Read more

My wife and I had an unforgettable experience in Switzerland, thanks to the kimkim team. We worked closely with Valentine in organizing the trip. She was extremely knowledgeable, patient, and professional in her dealings with us. All our requests were met, and her recommendations were spot on. We started in Zurich and finished in Geneva...and visited Lucerne, Grindelwald, Zermatt, Montreux along the way. We were fortunate to be in Switzerland during the Women's Euro football tournament and the Montreux Jazz festival...Valentine worked the itinerary so we could experience both. She was a delight to team with. She and her colleague, Emilie, were also in touch during the trip to ensure all was going well and to deal with any questions we had, which we very much appreciated. Overall, the hotels, trains, excursions, tours, guides, recommendations, etc. were all fantastic. We had a great trip and very much appreciated the support we received. THANK YOU kimkim for a wonderful holiday!

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jul 18, 2025

Hello Jessel,
Thank you so much for your kind review :)
It was a pleasure to plan your amazing trip to Switzerland! Happy that you spent a great time and could enjoy the amazing sports & musical events of our country!
See you next time, maybe in France?
Enjoy Summer,
Valentine

Exceeded our expectations!
Switzerland | Jul 7 - Jul 14, 2025

Jennifer
Jennifer S.
Russia | Reviewed on Jul 15, 2025
This is our first time using a booking agency and we were a bit hesitant. We couldn't be happier! The trip was overall seamless and easy to navigate multiple locations and public transportation throughout the country because our reps from Kimkim handled everything for us. Our Ebike trip with Flying cycles and George was fantastic! George was an excellent guide and had great stories to tell about the areas we were in. The service at every hotel we visited was spectacular! ParkHotel... Read more

This is our first time using a booking agency and we were a bit hesitant. We couldn't be happier! The trip was overall seamless and easy to navigate multiple locations and public transportation throughout the country because our reps from Kimkim handled everything for us.

Our Ebike trip with Flying cycles and George was fantastic! George was an excellent guide and had great stories to tell about the areas we were in.

The service at every hotel we visited was spectacular! ParkHotel Schoenberg was excellent!!!!!

Even in the days it rained we had fabulous adventures hiking and enjoying local pubs and farms around Switzerland. Beautiful country and fantastic people.

Hotel Reviews
Parkhotel Schoenegg
Grindelwald

The town of Grindelwald is one of my favorite places in Switzerland. The team at ParkHotel was absolutely fantastic! High quality service in every way.

Authenticity & Character
Swiss tradition.... family tradition hotel
Location
Quaint town with fabulous nightlife and lots to do.
Staff
Friendly and helpful, ready to help whenever needed.
Cleanliness & Comfort
Everything was clean and neat.
Hotel Phoenix Zermatt
Zermatt

The hotel staff here was exceptional. Great service and lots of helpful tips for making our time in Zermatt perfect.

Authenticity & Character
Authentic Swiss ski town! Lots of shops and restaurants and pubs in town. Easy to walk around and enjoy.
Location
Little bit of a hike if you have luggage. I would recommend arranging a taxi in advance ...it is possible but the last little bit is a hill to climb.
Staff
Absolutely the star attraction! Their team is fabulous.
Cleanliness & Comfort
Boutique Hotel Wellenberg
Zurich

We only spent one night in Zurich but the hotel was very nice for us. We enjoy the country more than cities but had a fabulous time walking around Zurich and shopping before heading home. Easy to navigate. We had the owners suite for our family and the size and privacy was excellent!

Authenticity & Character
Location
Easy walk to train station. Location made walking around town convenient for shopping and dining.
Staff
Cleanliness & Comfort
Alstadt hotel Krone Luzern
Lucerne

Location ideal for shopping and town night life. Breakfast was convenient and had a lot to offer in the mornings.

Authenticity & Character
Center of town with fountain and fun views of nightlife.
Location
Small European town center feel. Lights on the street outside made leaving windows open a little difficult (no a/c could be a problem during summer)
Staff
Nice and helpful.
Cleanliness & Comfort
Very clean
Activity Reviews
Swiss Travel Pass
Swiss Travel Pass
Switzerland

Easier to utilize than expected and made travel much better than dealing with a rental car and trying to find parking.

Jungfraujoch, Top of Europe (tickets and seat reservation)
Jungfraujoch, Top of Europe (tickets and seat reservation)
Switzerland

This was fantastic! So glad we planned for a full day on top of mountain. We spent plenty of time on everything and took a long hike out the trail while on top.

Quality of Experience
We really enjoyed and were happy we spent a little extra money to Zipline and snow tube. Also plan for enough time to be able to hike the trail while on the top of the mountain.
Guides, Drivers and Staff
It is amazing that people of all physical capabilities are able to get to this location because of the trains and cable cars!!!!
Transport
Easy as long as you reserve your cable car seats in advance and show up on time!
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Switzerland

Walking around on Mt Rigi may have been my favorite day...even in the rain. It was peaceful and beautiful. Because of the rain there were very little tourists which helped. Boat ride on the lake was perfect.

Quality of Experience
Guides, Drivers and Staff
Transport
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
Switzerland

Highly recommend George as a guide! The trip took some physical strength but was not overly strenuous. Views were amazing. I did "feel it" that night though!

Quality of Experience
I left my passport bag in the train right before our tour. The staff at the bike tour made multiple trips make to the train station to help me be able to eventually track it down. They made sure I felt comfortable going on the tour and not ruining my day. They definitely are go above and beyond type of people.
Food
Better than expected!
Guides, Drivers and Staff
George was great!
Transport
Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland

Excellent views. If we had done this first I probably would have been more impressed... however after Jungfraujoch this trip required less time. Very glad we spent time hiking on the mountain and especially going to "Reflection" Lake.

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jul 16, 2025

Hi Jennifer,
Thank you so much for your kind review :)
It was a pleasure your customize and plan your trip from A to Z. Glad you liked the activities, hotels, stunning views & peaceful atmosphere of our beautiful country!
Enjoy Summer, and see you soon maybe in France of Germany?
Best,
Valentine

From start to finish we enjoyed our ten day t...
Switzerland | Jun 24 - Jul 3, 2025

Kim
Kim S.
Los Angeles, CA | Reviewed on Jul 15, 2025
From start to finish we enjoyed our ten day trip through Switzerland. We were traveling with our 14 year old grandson and Valentine really thought about him as she planned the trip. We all appreciated the accommodations that we had in each town we visited, and all the choices for activities.
Thank you Valentine for a memorable experience!!
Read more

From start to finish we enjoyed our ten day trip through Switzerland. We were traveling with our 14 year old grandson and Valentine really thought about him as she planned the trip. We all appreciated the accommodations that we had in each town we visited, and all the choices for activities.
Thank you Valentine for a memorable experience!!

Hotel Reviews
Hotel Adler Zürich
Zürich

Very friendly, clean and roomy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Schweizerhof Zermatt
Zermatt

A beautiful room with at clear view of the Matterhorn.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Anker Luzern
Luzern

A favorite for its size and view!

Authenticity & Character
Very artsy feel.
Location
Staff
Cleanliness & Comfort
Parkhotel Schoenegg
Grindelwald

Very helpful. We had to have some papers sent to us from home and appreciated their help with that. They also helped with internet issues.

Authenticity & Character
Location
We had a lovely view from our room, at the end of the hallway.
Staff
Cleanliness & Comfort
Mona Montreux Hotel
Montreux

We were there during hot weather and our room on the 16th floor baked. The air conditioner was poor and it was situated so it didn’t cool the entire room. The patio was oven like due to the hard work of the air conditioner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Swiss Travel Pass
Swiss Travel Pass
Switzerland

The train was on time, comfortable and that made for easy traveling.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Switzerland

Loved it all! From the clear skies, to the fog, to the thunder/lightning/rain storm! It was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
I’m
Grindelwald First - Adventure Package (2 activities)
Grindelwald First - Adventure Package (2 activities)
Switzerland

My grandson loved this, as did we, two 70+ year olds!

Quality of Experience
A bit of a long wait we decided it was worth it!
Guides, Drivers and Staff
Transport
Summer Kayak Tour Lake Brienz
Summer Kayak Tour Lake Brienz
Switzerland

A sunny, calm day with Ryan our guide. There were only 5 in our group which made it personable. We learned a lot about Switzerland from Ryan.

Quality of Experience
Guides, Drivers and Staff
Transport
Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland

I’m a bit uneasy with heights so it wasn’t my favorite but my husband and grandson loved it!

Quality of Experience
Transport
Chillon Castle (Entrance tickets)
Chillon Castle (Entrance tickets)
Switzerland

It was a very hot day but the castle was cool inside! The setting and history was amazing.

Quality of Experience
Transport
Self-guided: Gruyères Village, Cheese & Chocolate 🧀🍫
Self-guided: Gruyères Village, Cheese & Chocolate 🧀🍫
Switzerland

We enjoyed the entire day. The chocolate factory was fun and all the chocolate appreciated. The Gruyère castle was a beautiful setting.

Quality of Experience
Transport
At the end of the day our train was delayed due to a tree down. We were told they were sending a bus to take us back to Montreux. FINALLY we got back 3 1/2 hours later. (20 minutes from the station!) BUT we made a good friend during that time, so thanks to Nicolas we now have a good story to share!
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jul 16, 2025

Hello Kim,
Thank you so much for your kind review!
It was a pleasure to organize your beautiful trip to Switzerland :)
Happy that you had a great time with your grandson.
All your comment are very helpful to improve our services.
See you soon maybe in France or Germany?
Valentine

All in all a great trip.
France | Jun 10 - Jun 18, 2025

J
Juan A.
New Zealand | Reviewed on Jun 23, 2025
All the arrangements were perfect. Our guide, Chloe, in Marseilles was excellent. The pastry chef, Chef Marthe, was a very experienced and amazing teacher. Our captain, Bastian, in Cassis gave us a wonderful tour of the coastline. All in all a great trip. Read more

All the arrangements were perfect. Our guide, Chloe, in Marseilles was excellent. The pastry chef, Chef Marthe, was a very experienced and amazing teacher. Our captain, Bastian, in Cassis gave us a wonderful tour of the coastline. All in all a great trip.

Activity Reviews
Seine River Cruise with Audio Guide
Seine River Cruise with Audio Guide
Paris
Unlock the Secrets of Perfume-Making!
Unlock the Secrets of Perfume-Making!
Paris
Baux de Provence Castle & Quarries of Lights (Combined ticket)
Baux de Provence Castle & Quarries of Lights (Combined ticket)
France

The Quarries was an unexpected delight.

La Galerie Dior - entrance ticket
La Galerie Dior - entrance ticket
Paris
French Dessert Cooking Class
French Dessert Cooking Class
Paris
Sorgue River Canoe Trip
Sorgue River Canoe Trip
France
Free day in Uzès
Free day in Uzès
France
Pont du Gard (Entrance tickets)
Pont du Gard (Entrance tickets)
France
Lavender Museum (entrance tickets)
Lavender Museum (entrance tickets)
France

Another unexpected delight.

Half-day Visit of the Calanques by boat with swimming stops from Cassis (private cruise)
Half-day Visit of the Calanques by boat with swimming stops from Cassis (private cruise)
France
Private Gourmet Food Walk in Marseille
Private Gourmet Food Walk in Marseille
France
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jun 24, 2025

Bonjour Juan,
Thank you so much for your kind review, happy that you enjoyed France with your grand daughter, what a family memory of a lifetime🤩
Next time, maybe Normandy, French Alps or Switzerland?
Enjoy Summer,
Valentine