Mobee International

Caroline did an amazing job throwing this grip together last minute for me. I (in pure Steven-fashion) waited until the last minute to book for Oktoberfest. Literally - everything went off perfectly. Can't recommend Caroline enough!

We couldn't be happier with the service that Kim Kim and their team provided! Lucie made planning our trip very easy. From planning to arrival & departure, everything was great! We really appreciated the personal attention that Lucie, our travel organizer gave us! She listened carefully to our trip requests and made herself available whenever we asked to meet with face-time or a phone call! Lucie helped make our 50th anniversary dream trip a reality! All of our requests were honored from our hotels to excursions and beyond. The Kim Kim app was also very helpful as our trip itinerary was right at our fingertips and included maps and information about everywhere we traveled. We would not hesitate to recommend Kim Kim or to use them again ourselves in planning another trip!

Our trip planner, Caroline, was fantastic to work with! She was patient, responsive and recommended fabulous experiences. She found amazing local guides and tours. The Last Supper was incredible to see during our fabulous Milan City Tour with guide Lara. Our favorite day at Lake Como was a guided hike with lovely and knowledgeable Maria ended with a picnic high in the mountains overlooking the Lake. Taking the Bernina express through the Alps gave us hours of magical beauty. We thoroughly enjoyed our trip to Neuschwanstein castle that was lead by a local boy, Alessandro, who was amazing and enjoyable to be with. And finally we ended the trip in Munich to enjoy OctoberFest and a few major WWII sites. Incredible and memorable trip! Thanks to Caroline and the KimKim team!

Hotel Reviews

Adina Apartment Hotel Munich

München

Located in a trendy, and developing area of Munich close to Ostbahbhof making it a convenient place for making day trips by train.

Authenticity & Character

Modern high rise hotel with frog, washer/dryer in each unit.

Location

Near train station so we could get everywhere we wanted

Staff

Cleanliness & Comfort

Astoria Lucerne

Lucerne

Close to train station and central to tourist sites.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Centrale, BW Signature Collection

TIRANO

Front desk team very helpful in finding a place to eat authentic food and sample local wines.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Royal Victoria

Varenna

Attentive and courteous staff and comfortable room.

Authenticity & Character

Location

Overlooking the lake and yet out of the busy crowds

Staff

Cleanliness & Comfort

Hotel dei Cavalieri Milano Duomo

Milano

Very comfortable with a beautiful rooftop bar and within walking distance to old Milano

Authenticity & Character

Location

Walking distance to duomo

Staff

Concierge was helpful in reserving a table at an authentic Northern Italian restaurant

Cleanliness & Comfort

Activity Reviews

Welcome to Munich

Munich

Arrived in Munich in mid afternoon so we had just enough time to visit Dachau. Sobering but essential to experience.

Quality of Experience

Transport

Take the S Bahn while in Munich!

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

As we arrived at the top of Mt Rigi, the fog arrived and shrouded the entire mountain. In spite of that we enjoyed taking a ferry across the Lake and riding the cogwheel tram to the top. We enjoyed the company of a new friend on the journey.

Milan Last Supper Tour with City Highlights & Duomo | Semi-Private

Milan

Our guide Lara was amazing! She was so energetic and personable. The sights came alive with her teaching.

Quality of Experience

Guides, Drivers and Staff

Emile was responsive and patient in planning the trip and with questions during the trip.

Hotel Reviews

Hotel Corte dei Greci

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Arte

St. Moritz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Derby

Zermatt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Steinenschanze Charming City & Garden Hotel

Basel

Great location. Next to train station

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Quality of Experience

Lo

Guides, Drivers and Staff

Transport

Not as spacious as other trains

Water Taxi Transfer from Hotel to Marco Polo Airport

Venice

Guides, Drivers and Staff

Transport

St. Mark’s Basilica with Terrace Access & Doge’s Palace | Semi-Private Tour

Venice

Quality of Experience

Guides, Drivers and Staff

Switzerland has outstanding scenery, did not realize how many lakes are there. Our favorite locations were Lucerne, Lugano, Zermatt and Grindelwald. Our e-bike tour at St. Moritz was great; Alex was a wonderful guide.

Hotel Reviews

Central Plaza Hotel

Zürich

Good proximity to train station. Room was so small there was no place for luggage. Adjacent construction and road work did not help conditions.

Ameron Luzern Hotel Flora

Luzern

Good location, modern rooms and facility. Need lobby access without steps.

Hotel Spinne Grindelwald

Grindelwald

Showing its age, but the location is excellent. A bit of a maze to reach our room, but a beautiful view of the Eiger.

LUGANODANTE - We like you

Lugano

Tricky to find, rooms are small. Awkward entrance porch. It is convenient to the incline up to the train station. Close enough to the lakefront to make the walk enjoyable.

Art Boutique Hotel Monopol

St. Moritz

Location is central, but access is hard. Wish we had known there was a shuttle available from the station. Reception is up a flight of stairs from the entrance, or you have to know to enter through the lower-level restaurant to access the elevator.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lobby access. Hard to recommend this facility in August, no air conditioning.

Hotel Alpenhof

Zermatt

Amazing view of the Matterhorn from our room. The rooms, the amenities were all first-rate.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mona Montreux Hotel

Montreux

Room was a bit small and cramped, but we enjoyed the balcony. Cannot enter the lobby without pulling luggage up stairs. Getting from the train station to the hotel was arduous with luggage.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lobby access.

Eastwest Hotel

Geneva

Location close to Lake Geneva is nice. No elevator access at street/lobby level. We were stuck in a room with a view of neighbors' laundry.

Authenticity & Character

There is no access to the building without steps, and even more steps to access the elevator.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chillon Castle (Entrance tickets)

Switzerland

Beautiful castle and well-organized tour.

Swiss Travel Pass

Switzerland

Quality of Experience

Swiss train system is outstanding. Only negative is the process to reserve lunch on the Glacier Express. It should be simple to have a process that acknowledges and confirms a meal reservation/order.

Night Watchman Walk in Lucerne (private tour)

Lucerne

We enjoyed the presentation and the tour. The stories and history were excellent.

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

We decided to pivot to Mt. Pilatus instead.

Summer Kayak Tour Lake Brienz

Switzerland

Enjoyed kayaking, but the trip time before and after made the day more of a chore than an adventure.

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

The only negative was the weather. Worst day of the trip, there was no visibility at the top. The Discovery tour was excellent in the mountain, walking inside the glacier was awesome.

Cruise and Cook - Lugano

Lugano

Loved the location, the experience and the people. They did not speak English and we did not speak Italian, but we made it work. The meal was outstanding, one of our best.

Private hike & picnic (Summer)

St. Moritz

A beautiful bike ride and lunch. Alex is a fascinating person and excellent guide.

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Great experience. Priority boarding is a must.

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

Enjoyed seeing and learning about the barrels. The "tour" and demonstration were completed in a short time. Maybe not the best experience for a party of two. Other, larger groups seemed to get more attention/activities.

Geneva Food Tour

Geneva

A good experience. The best fondue we had on the whole trip. Truly enjoyed Geneva Old Town.

Quality of Experience

Guides, Drivers and Staff

Valentine was very detailed and helped us along the way when we had questions. She planned an amazing trip and made our lives easier!

Good pacing on the vacation. We were able to get a lot done in a short time without feeling rushed. Travel was easy and comfortable. Good communication throughout the planning process. Our trip advisor was able to give us last minute suggestions for activities in Frankfurt. Tours guides were each wonderful. Heike, our cologne tour guide, went out of her way to specialize the tour for our interests. Martin taught us so much and we're inviting to learn from. Justin was the perfect guide to the local scenery!

Hotel Review

Platzl Hotel - Superior

München

Best breakfast. Stylish and great atmosphere. Comfortable lobby with great bar.

Authenticity & Character

Classic Bavarian architecture and traditional theme.

Location

Staff

Cleanliness & Comfort

Most comfortable pillows of the trip

Activity Reviews

Panorama Cruise on the Rhine River

Cologne

Good drinks. Exactly what we were looking for.

Quality of Experience

Guides, Drivers and Staff

Transport

Cologne private guided walking tour

Cologne

We still talk about Heike, our tour guide, and what a delight she was to walk and talk with. We would happily do this tour again. She gave us all the interesting tidbits and and made the long history understandable and relatable.

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein Castle Full-day tour

Munich

Had a fine experience. Met all expectations. Many thanks to the bus driver!

Quality of Experience

Guides, Drivers and Staff

Transport

Queer Berlin: Birthplace of LGBTQ+ Movements in Schöneberg, the world's first gay ghetto

Berlin

This tour guide, Justin, was authentic and knowledgeable. He asked us great questions about what we wanted to learn and then focused the tour to satisfy those questions. I would do this tour again!

Quality of Experience

Guides, Drivers and Staff

Transport

Berlin Introduction

Berlin

Very educational and friendly tour guide

Free Time in Cologne!

Cologne

Lucie booked us a hotel within walking range of the beautiful Rhine river, and amazing Cathedral. Having our free time to absorb the sights and history of the city at our own pace was highly appreciated.

This is our second KimKim trip. We requested a train tour through the Swiss Alps, and that is exactly what we got — “in spades”! 👍👍 The itinerary was well organized, very detailed, and all vouchers were included. We also received guidance during the trip when needed. The train schedule was easy to follow, alpine sites were beautiful, accommodations were very, very nice, and we thoroughly enjoyed every moment. Special thanks to Emilie and all the staff at Kimkim.

Hotel Reviews

Hotel Central Luzern

Luzern

Modern hotel that is VERY convenient for train travel.

Authenticity & Character

Location

Only five Minutes to the train station

Staff

Cleanliness & Comfort

Parkhotel Schoenegg

Grindelwald

A lovely hotel with a balcony and view of the mountains. There is a shuttle that will deliver to the train station upon departure, it will probably pick you up as well if requested. We walked through town so we could get the lay of the land.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Jägerhof

Zermatt

The location and overall ambience of this hotel is very nice. The view is a fantastic and it’s an extremely convenient location.

Authenticity & Character

There was a lovely balcony

Location

Beautiful view of Matterhorn. The hotel offers a shuttle from the train station upon arrival and departure.

Staff

Cleanliness & Comfort

Tralala Hotel Montreux

Montreux

Excellent staff and a very convenient location to the train station. There are a few food options, but since they don’t have their own kitchen, it’s better to go to an actual restaurant.

Authenticity & Character

Location

Staff

Front desk staff is very helpful

Cleanliness & Comfort

Activity Reviews

Swiss Travel Pass

Switzerland

Essential to have!

Quality of Experience

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Thank goodness for the detailed write-up for all the transport to the top!

Quality of Experience

A fantastic day. (We didn’t think it was worth the trip to Lauterbrunnen. It was very busy and not especially scenic.)

Transport

It’s a little confusing about which ticket to scan for access to the various gondolas but we just kept them all handy and scanned until we got to the right one.

Lucerne Private Guided Walking Tour

Lucerne

Beatrice was lovely.

Quality of Experience

A lot was covered in 1.5 hours.

Guides, Drivers and Staff

Excellent communication and knowledge of Luzerne

Transport

An easy walk around the city.

Matterhorn Glacier Paradise (Round-trip Tickets)

Zermatt

This was our favorite activity.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

This was quite enjoyable. They provided a large charcuterie board along with six wine tastings. It was easy to get there.

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver Mr Emir Kenrick was extremely courteous and assisted us greatly in our transfers.
Our guide for both your - Ken was excellent with his ability to interact, tell informative information, keep us interested and genuinely connect with us.

Activity Reviews

Welcome to Luxembourg City!

Luxembourg City

Luxembourg 1-day Private Guided country tour

Luxembourg City

Great to have same guide - Ken again. He was enjoyable to spend the day with.

Quality of Experience

Food

Sandwich’s were excellent

Guides, Drivers and Staff

Transport

Luxembourg city private guided walking, food & wine tasting tour

Luxembourg City

Great to have Ken guide us as a true Luxembourger!

Quality of Experience

Guides, Drivers and Staff

Ken cared in making sure the experience was positive and meaningful.

Zurich:
Hotel Central Plaza was a great choice. It was not only well-appointed, but it was the perfect location. Access to the amazing Hauptbahnhof made it extra fun.
Vanessa was an excellent guide. We wish we had booked more time - it was that good.
The suggestions were very helpful - museums etc. helped on a rainy day.

Trains: We cannot say enough about the itinerary planning, timing, and guidance on connections. We LOVED them..

Colmar: Great choice for our Alsace stop.
Hotel Turenne was lovely, new, fresh, great service, and very well located.
Louie, our Epicurean guide was excellent, friendly, and very attentive. The amount of cycling (15 miles) was perfect for us, and itinerary was well curated.

Lucerne: (not feedback for KimKim) My nostalgic choice of a key stop. In retrospect, now knowing all of the Alps we were going to experience - would now probably skip Lucerne.
Hotel Wilden Mann was a great location, and in retrospect was very well-managed for an ancient and historic building.
The guide Sarjon (sp?) for our tour was knowledgable, but very soft-spoken, did not make sure that we could both hear, and did not volunteer information while walking from information point to point. He would answer question in a low conversational way with Maria, and I could not hear at all. It was a difficult, and bad experience.

Locarno: The trip to Locarno was beautiful, and a lovely experience on its own.
Hotel Lago Maggiore was perhaps the best hotel throughout our trip. Location was superb; room and balcony fresh, spacious and beautiful. Breakfast service was the best. Service people excellent.
Rafaella, our guide was phenomenal. Could have spent the entire day with her. Great suggestions as well.
Valentine's suggestions for restaurants and hikes etc. were very helpful.

Zermatt: Wonderful trip through the Centovalli to Domodossola and on to Zermatt - based on Rafaella's suggestion.
Hotel Julen was a cute hotel, nice view, AC, and an amazing restaurant, the Schaferstube. The staff was unfriendly, and their breakfast service staff was uneven, from OK to terrible.
Valentine's suggestions for other activities were as always excellent.
We enjoyed all of our time in Zermatt, and were literally sad to leave so soon.

Montreux:
Hotel Golf Rene Cape was a beautiful location with spectacular views, access to the promenade, and transportation. The staff was lovely, the service excellent, but the accommodations were sub-par, especially the bathroom. It was also hot due to no air conditioning. We realized that our late change from Glion to Montreux put Valentine in a difficult situation trying to find us a hotel in town - and she did well considering.
E-Bike tour in the Lavaux vineyards: Our guide Yves was just terrific. He was super-knowledgeable. He rode a bit ahead of us, not realizing that when we get on bikes, we do not want an easy ride. We are seeking not only a tour, but a good work-out as well - and he never quite "read the room" on that. So, we didn't feel connected in a way that we could carry on a conversation, and ask questions while pedaling. When we stopped, he inundated us (almost overloaded) with amazing geological, agricultural, and historical information. (We would rather have too much, than not enough.) We were a bit surprised that the entire riding portion of the tour was only 56 minutes total. We expected 2-3 hours, like the Alsace tour. The vineyards and the visit to Chapuis vineyard was magical, and tasty. We realized after that we could have contracted Yves for as long as we wanted. That perhaps should be a question to be asked prior to booking.
We so wanted to spend more time on bikes that the next day we traveled to Chatel St Denis to rent bikes from Alexandre at E-Bike Plaisir, (who Yves contracts with). He provided us a custom itinerary based on our request for 40+ Km, and we had a delightful afternoon that took us through farm country, Mt Pellerin, the Lavaux vineyards etc. We got our fix.
Loved our time in Montreux - the people were friendly and welcoming, the Freddy Mercury Days vibe was fun. It lived up the its reputation as the Swiss Riviera.

Grindelwald: The Golden Pass trip was a lovely experience. We had no idea what to expect in Grindelwald, but it was awe inspiring, in the spectacle, the infrastructure, the options, everything.
Sunstar Hotel: Crazy beautiful view, modern, fresh, well-appointed. Only down-side was dealing with the multitudes of bus tours pouring in, and constant navigating through crowds. The room was warm, again no air conditioning - and buggy. We had to get bug spray to handle it. No screens as always.
The bike tour out of Interlaken was an early morning - but the tour was excellent, actually amazing - and Marceau our guide was delightful and knowledgeable.
Valentine's suggestion to change from Wengen to Grindelwald was a great decision. We visited Wengen, and it was a bit too sleepy for us. Her Grindelwald suggestions were perfect as always.
We could have spent more time there - it was that good.

Zurich:
Central Plaza Hotel - again, would not hesitate to stay there if we return. The rooms, the staff and the breakfast service were excellent.

Car Transfers: Probably did not need the transfers from central Plaza to the Hauptbahnhof They were unnecessary.
Luggage Transfers: We hated them - then loved them. For our situation using only a carry-on suitcase and a backpack - it made it quite difficult because everything we needed for the morning rituals went in our suitcases. They were (necessarily) too early for that reason - it forced 5:30 wake-up - not ideal when on vacation. That's when we hated them. BUT, when navigating stairs at the train stations and making connections - we loved them, because even a carry-on fully-packed suitcase is heavy - and we were able to avoid any potential for a fall or injury amidst the throngs of people dragging their huge bags down and up flights of stairs. Would we do it again? Yes - just for the safety factor at our ages.

We loved having lovingly pre-planned excursions (bike trips, tours) as well as days when we could choose what to do. On those days Valentine gave us detailed and amazing suggestions, most of which we happily did!

Valentine was available to us day and night 7 days a week during this trip, answering questions and helping us navigate any uncertain parts. We've never had a travel company provide such on-the-ground assistance at a moment's notice. Valentine gave her heart and soul to us and shared her knowledge of this beautiful area so generously. We are already recommending her and KimKim without reservation to our friends!

Hotel Reviews

Sunstar Hotel & SPA Grindelwald

Grindelwald

The view was exceptional. No air conditioning which meant leaving the door with no screens open all night, resulting in bugs coming in and crawling all over us all night. The staff gave us a can of bug spray which seemed to help. This hotel hosts bus groups of 40 coming and going at all times, so busy. We liked the restaurant quite a bit! Staff was very helpful

Tradition Julen Hotel

Zermatt

AMAZING view of Mt Matterhorn! Excellent restaurant downstairs for authentic and local food. The staff ranged from inattentive to rude, with one exception Coco who was extremely helpful.

Hotel Golf René Capt

Montreux

Amazing view. Restaurant was ridiculously expensive. No air conditioning, hot sweaty nights. Bathroom rather inconvenient, a lovely garden area in the back yard: we had several evenings there relaxing. Right on the walking promenade which takes you into the center of town, as well as to the Castle.

Hotel Lago Maggiore

Locarno-Muralto

You won't believe the views. Wonderful breakfast, fitness center, perfect location.

Romantik Hotel Wilden Mann

Lucerne

Great job managing such an old building. The air conditioning was wonky, loud. Great location, kind and thoughtful staff.

Hotel Turenne

Colmar

Chic, walking distance to Little Venice and the Old Village area, responsive staff, great breakfast.

Central Plaza Hotel

Zürich

Perfect location, small rooms, good air conditioning, excellent staff

Activity Reviews

Guided City Tour of Lucerne

Lucerne

Not great, only due to our guide not being a skilled communicator. We were glad to see the sights we saw, but couldn't hear him very well (there were only 2 of us) and we had to continually ask questions to get him to talk.

Mount Pilatus, Silver Round Trip (Tickets)

Lucerne

Wow! Cog wheel train, gondola, chairlift, AND restaurants at the top! A singing group was performing when we arrived and we felt like we were in a movie. We hiked at the top for a couple of hours: strenuous and wonderful. Also fun to watch the paragliders take off up close.

Chillon Castle (Entrance tickets)

Switzerland

Way more interesting than we thought it would be!! We got the audio tour receivers and this made all the difference (6 ch).

Zürich City Card (72h) : the whole city with one card!

Zürich

Helpful

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

We loved our guide Marceau and the other travelers who were on this tour (8 of us in all). The cycling was through forests and small villages and delightful! (about 22 miles). This is NOT a beginner bike ride, as some of the gravel paths are very steep and have sharp turns. The lunch our guide prepared was absolutely delightful, and the waterfalls were amazing. Highly recommend.

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Unbelievable views, very crowded. We chose to hike down and leave from another train station, which really gave us a feel for the area.

E-bike tour in the UNESCO Lavaux vineyards

Montreux

The views on this ride were life-changing. We wished we could have had more time mainly because we wanted more bike time to actually work out. Yves' knowledge of the history and geology of the vineyards and of the wine was amazing. The wine tasting was personal and fun! We learned a lot!!

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Awe inspiring, everything worked like clockwork. For some reason we had a hard time finding the train station for this particular train, but locals helped us out! We hiked up toward the top as well and this was literally breathtaking!

Locarno walking tour and panoramic boat ride

Locarno

Rafaella was a fantastic guide for us, gave us so many ideas and suggestions. She was a delight and we wished we had more time with her!

E-bike: The Epicurean Tour

Colmar

We loved our guide Louie for this private bike and winery tour. Lunch was okay, not much choice. The wine tasting at Cattin was fantastic!

At Leisure : Stein Am Rhein

Switzerland

super crowded.

Private Walking Tour - History & Mystery of Zurich

Zürich

Vanessa was amazing! We had a rainy day walk with her and we were sad when the tour was over. She recommended local restaurants.

Quality of Experience

Guides, Drivers and Staff

Transport