Mobee International

Everything worked well, except the “self-tour” of Rothenburg. While the app worked, it regularly did not and was very hard to use. Would not recommend it, nor permit another client to use it. The tour guide at Nuremberg was amazing. Overall a great experience.

Caroline was an excellent travel planning advisor for our recent trip to Switzerland! She listened to our requests and helped us customize an amazing experience for our family that took into account our unique requests and included many of the beautiful highlights in Switzerland. She helped us get all of the hotel and tickets that we needed and explained clearly how we would use them. When we decided we wanted to depart from Milan, she helped us make that happen too. She was flexible and easy to get in touch with, even during our trip when we had questions. Everything went so smoothly! Overall it was a wonderful trip. Thank you Caroline!

Most of the trip was good.. we had a few misunderstandings along the way and some changes to the original itinerary. We did see a lot and the overall experience was good.

We had a wonderful vacation! Caroline was very patient and helpful while planning. She was available all through the trip for questions and followed through immediately with a response. In one instance, Caroline went out of her way to help even though she had personal commitments. Her help was truly appreciated.
Some of the highlights was a hike in the Chamonix area, the bike ride in Lauterbrunnen and Junfraujoch. The views and experiences we had will stay with us for a long time.
The only feedback we have is, while traveling in Switzerland is very easy on the country’s public transportation, in some cities, it was quite a few changes of modes of transport. The notes/daily itinerary was a little confusing.
Aside from that, we had a memorable holiday in a beautiful country.

Hotel Reviews

Seehotel Hermitage

Lucerne

Great views. It’s right on the lake with easy access to the water and lounge chairs for hotel guests only.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sunstar Hotel & SPA Grindelwald

Grindelwald

Great views. Note, if you’re traveling in the summer, there is no AC. But they have table fans in the room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Bern The Bristol

Bern

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Plaza Montreux

Montreux,

It’s right on the lake and we had a great view. Walking distance from restaurants and boat docks.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Folie Douce Hôtel Chamonix - Mont-Blanc

Chamonix-Mont-Blanc

Great views. Note, if you’re traveling in the summer, there is no AC.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private guided visit of Chillon Castle

Montreux

Quality of Experience

Guides, Drivers and Staff

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Schilthorn - Piz Gloria

Switzerland

Private E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Quality of Experience

Food

Guides, Drivers and Staff

Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)

Switzerland

Swiss Travel Pass - 2nd class

Switzerland

Our trip to Spain and France began with planning approximately nine months in advance. The initial KimKim representative was responsive, conducted a video call, and worked through several changes with us. Natalia was also helpful, though we did experience occasional language misunderstandings. Later, we were switched to another representative, Valentine, whose slower response times created challenges and left us at a disadvantage during the planning process.

One of the most concerning aspects was the lack of transparency around excursion costs and activity details. We were repeatedly told that this information would not be provided, which made planning difficult and raised concerns.

Regarding accommodations, most hotels were very good. However, Hotel Eden in Paris did not meet the expected four‑star standard. We experienced issues with basic amenities, including a nonfunctional refrigerator and unreliable Wi‑Fi, and the location was not ideal. In contrast, the Grand Hotel in Aix was excellent and perfectly situated.

Our tour of Versailles was a highlight — Alexandria was an outstanding guide, especially with four children in our group. Unfortunately, our Louvre “family treasure hunt” tour was not communicated correctly from KimKim to the guide, who arrived unprepared. As a result, the tour was cut short to only 90 minutes. This error was reflected in the final itinerary, which we received just two days before departure instead of the promised 14 days.

We also encountered multiple transportation issues. While traveling with ten people can be complex, one incident was significant enough that we had to hire a taxi FOR 8 hours to ensure part of our group could continue with planned activities in Girona. KimKim has stated they will reimburse this cost.

I also believed we would have a dedicated guide accompanying us throughout the trip to assist with troubleshooting and logistics. Either I misunderstood or this expectation was not clearly addressed, but we ultimately had no on‑the‑ground support and had to manage all issues ourselves. We sent multiple hours planning once in France due to activities which did not play out as itinerary stated. I requested compensation for our time but got an apology. KIMKIM did reimburse for some of the activities that they failed to complete. I expect a refund any day on event that did not get completed as itinerary indicated.

Regretfully, based on our experience and feedback from others we encountered on our trip, I cannot recommend KimKim at this time.

JRS

Hotel Reviews

Catalonia Plaza Catalunya

Barcelona

Authenticity & Character

Location

Staff

they have a medical doctor come to hotel if needed which we did for one of our kids. Great service

Cleanliness & Comfort

Grand Hôtel Roi René Aix-en-Provence Centre – MGallery

Aix-en-Provence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eden

Paris

refrigerator did not work, reported but fixed. requested Kleenex never got it No hotel bar Location fair Not a 4-

Location

not much around and staff not helpful

Staff

Cleanliness & Comfort

Activity Reviews

Multi-risk Travel Insurance

France

Welcome to Paris

Paris

this was the day cancelled that we had to figure out things to do. KIMKIM said we would have a driver for 8 hours that did not happen only 4 with no activities planned we had to come up with things. If was our first day so we knew nothing about Paris.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Highlights of Barcelona Tour | Half Day Experience

Barcelona

not everyone could participate in the Sagrada tour because the 3-year-old was not allowed. So, 2 people had to stay back but the tour guides did not inform us we were stopped by Sagrada staff Were told by our guide that we did not have transportation from the mosiac park that we would need to find our own so we did not get to go there.

Quality of Experience

Guides, Drivers and Staff

Transport

Skip-the-Line Eiffel Tower Summit Tickets

Paris

cancel due to heat Paris was experiencing. we did figure out how to go up after speaking with other people but KIMKIM was of no help

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Barcelona

Barcelona

breakdown in information guide to guide and with transportation. we did not get to go to places planned

Quality of Experience

Guides, Drivers and Staff

Transport

informed we had no transportation from mosaic park to hotel

Seine River Cruise with Audio Guide

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Versailles palace and gardens tour for families

Paris

tour guide was great

Quality of Experience

Guides, Drivers and Staff

alexandria was our guide we had 10 of us. 4 kids 3,6,8,13 and she was terrific with them all

Transport

Entrance Tickets: Disneyland Paris (1 day/2 parks)

France

Quality of Experience

Guides, Drivers and Staff

Transport

Louvre Museum Treasure Hunt

Paris

guide did not have microphones for us. You could not hear her. She had no idea it was supposed to be a treasure hunt with 4 kids so she was not prepared. we had to abandon after 90 minutes

Quality of Experience

Guides, Drivers and Staff

she would have been good if she had been given the right booking

Transport

Medieval Girona and Costa Brava Private Day Tour

Barcelona

Quality of Experience

Guides, Drivers and Staff

javier was very informative but speaks why to loud

Transport

booked for 10 but he could only take 6 we had to rent a taxi for 8 hours

Cassis Village Tour, Calanques Boat Ride & Cosquer Cave visit

Aix-en-Provence

Quality of Experience

Guides, Drivers and Staff

AD was our driver he was informative and friendly. We learned a lot.

Transport

All of local guides were great in both Paris and Florence. Fashionista guide and food guide were wonderful Francesco on conquering trrra and San Gianni was great with knowledge and flrxinilitu given the heater had a great time in spite of done challenges both hotels not prepared for I room double bed and 2 rooms twin beds even though I was clear with agent. There were mix up’s with cars to add imports seems we were told 2 cars and then we would have a van with one driver which makes sense but did I pay for 2 cars each time. It took time to learn metro and we used it but going st night for stone river cruise directions said one hour needed and we left 9 minutes before and missed the boat by 46 minutes we do not know the traffic in Paris and I fett at l we should have been told more what to expect do we missed it yo the great disappointment got my oldest granddaughter and we were all dressed up I need an invoice with expenses for thst yo see if I can claim on my travel insurance and walking around looking for a place to eat. Is this new way of customers going to the guide which was an added stressor is that the way kimkim is moving to? Do I believe my family made the best of it and we had a great time but I believe the agent does not fo detail well. Even directions or referrals got restaurants web sites were not how reservations were made those are things we would not know. I would think twice about working either kimkim agdin